Telecommunications: Case Studies, ROI & Implementation Examples

Quickbase helped Zoom Fibre save about $900,000 each year by automating key business processes. The company replaced chaotic spreadsheets with... custom apps for project management, customer engagement, HR, finance, and risk management. Data accuracy improved from 75% to 99%, and employees gained up to 2 extra hours daily. Zoom Fibre no longer needs outside developers for custom work. Quickbase gave the team control, scalability, and transparency as they grew.
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SuperOffice CRM helped Odyssey Systems boost telesales efficiency by 35%. The company replaced paper-based processes with a central information system.... This made it easy for staff to access customer data and manage tasks. Odyssey Systems grew turnover from £500,000 to £4,000,000 and increased headcount by 400%. The CRM's flexibility and scalability supported rapid business growth and award-winning customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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POYNTING used eWay-CRM to connect teams across South Africa, Europe, and the USA. The company needed to manage sales, marketing,... and projects while improving collaboration. eWay-CRM integrated with Microsoft Outlook, making it easy for staff to adopt. The CRM helped POYNTING automate information sharing, track campaigns, and manage complex projects. This reduced admin work and let teams focus on closing deals.
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Neocrm helped REDtone Digital Berhad cut its sales process time by 20%. The platform unified ticketing, finance, commission, and order... systems for seamless sales flow. Sales teams now use a mobile app to manage deals and update activities on the go. Managers approve complex quotations instantly, removing bottlenecks. REDtone gained real-time Account 360 visibility, improving collaboration and forecast accuracy. The company built a scalable, digital sales foundation for future growth.
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Soffront CRM helped Dial Telecom Romania improve customer service and internal communication. The company automated workflows and enhanced customer information... management. Customers now access invoices and support easily through a portal. Staff respond faster to feedback and complaints. Productivity increased with process automation and flexible workflows.
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Vodafone used Pega Marketing and Customer Decision Hub to connect all customer channels. They unified call centers, retail stores, web,... mobile app, and IVR for real-time engagement. Vodafone saw a 7% increase in average revenue per user and a 22% drop in commissions. Offer acceptance rose by 12%. The solution delivered over £100 million in incremental annual gains. Vodafone now delivers personalized, relevant messages in every channel.
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Elisa Videra used Talkdesk Reporting & Analytics to improve customer service. The company integrated Talkdesk with Salesforce for a stable,... reliable contact center. Their support team now provides 24/7 assistance in multiple languages. Detailed call reports and callback features helped them avoid missed calls. As a result, Elisa Videra saw higher NPS and CSAT scores.
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Wind Hellas used Exelysis Contact Center to connect with more customers. They combined call center and retail store agents using... a cloud-based CRM and predictive dialer. Supervisors managed campaigns and tracked KPIs with real-time analytics. The solution helped Wind Hellas increase customer retention and profits. They now reach more people and provide a personal touch in every interaction.
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SFR used the Vocalcom Hermes cloud contact center solution to manage 1 to 5 million outbound calls per month. The company ran... over 100 campaigns each year to improve customer retention and telesales. Vocalcom enabled SFR to standardize operations across many sites and more than 1,000 agents. The solution's predictive dialer and real-time supervision helped SFR reach an 80 to 85% transformation rate. SFR improved agent performance and campaign flexibility with Vocalcom.
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Aria Telecom Solutions helped XXXX BPO manage high call volumes and improve customer satisfaction. The company implemented a dialer system,... IVR, CRM integration, mobile app, AI analytics, chatbots, and ACD. These tools reduced call handling time and increased agent productivity. Customer satisfaction scores improved, and the BPO handled a 30% increase in call volume without extra staff. Compliance and quality assurance also improved with call recording and AI analytics.
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Dialpad helped Ooredoo increase online customer interactions from 0. 4% to 37%. Ooredoo used Dialpad’s AI-powered digital engagement platform to...integrate chat, social media, and messaging channels into one system. This let agents handle more queries at once and reduced wait times. Customers with data-only SIM cards could now get support online, freeing up retail staff. Ooredoo plans to use chatbots to further improve customer satisfaction and shift 70% of interactions online.
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VodafoneZiggo used Deepdesk's AI-powered Virtual Assistant to help human agents answer customer questions faster. Over 30% of live agent conversations... were automated. Top agents saw a 15% drop in average handling time. The company saved 70,000 agent hours. Customer and agent satisfaction improved. Costs went down while conversation quality went up.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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TruConnect used Five9 AI to improve its contact centers. The company reduced average handle time by 30 seconds. Agent Assist... helped save 7.5% in the first year. Agent engagement and productivity increased. TruConnect enabled remote work for its teams. The solution supported affordable connectivity for underserved communities.
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CommView Plus and CommView Cloud from @Comm help ShoreTel improve customer service responsiveness. The solution uses direct database access to... gather ShoreTel CDR and workgroup data. This enables better staffing and increases agent productivity. ShoreTel benefits from integrated workgroup reporting in a single interface. The partnership supports ongoing compatibility and innovation.
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Vodafone Oman used Genesys Cloud CX to transform its contact center. The company shifted 70% of customer interactions to digital... channels. It launched new telesales programs and improved WhatsApp support. Vodafone Oman achieved a sales conversion rate of over 15%. It now holds the top NPS in the Oman telecom market. Automated workforce management helped optimize staffing and reduce costs.
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VMware Cloud Foundation helped Orange France move thousands of applications from 17 legacy data centers to three energy-efficient sites. This private cloud... solution made IT services faster and more reliable. Orange France saw big gains in automation and daily operations. The project cut hardware needs and lowered the company’s carbon footprint. These changes support Orange Group’s global sustainability goals.
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VoiceBase helped a large call center use AI-powered speech analytics to improve key metrics. Sales conversions increased by 104%. Average... handle time dropped by 10%. Agent training time was cut in half. First call resolution rose by 17.2%. The platform analyzed every customer interaction, replacing manual spot checks. This led to better agent performance and higher operational efficiency.
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CloudTalk helped Nokia boost support team productivity by 10%. Nokia used CloudTalk’s analytics-driven calling platform to gain real-time visibility and... improve agent performance. The solution reduced maximum wait times by 47% and enabled the team to handle 38% more calls each month. Managers could monitor agent activity and adjust workflows quickly. Nokia’s support team now delivers faster, more reliable service to customers worldwide.
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Azuga helped GalaxyOne Marketing build a safer driving culture for its 200+ employees. The company used Azuga’s speed limit alerts,... real-time vehicle tracking, and driver rewards to motivate safe driving. Managers used crash alerts and driving data to handle accidents and insurance claims. The program led to improved safety habits and thousands of dollars in insurance savings. GalaxyOne won the Azuga Safe Driver Award for its results.
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Verizon Connect Reveal helped Fiber Optic Solutions reduce vehicle accidents and improve fleet safety. The company installed AI-powered dashcams and... GPS tracking to protect drivers and assets. They gained real-time fleet visibility and could quickly recover stolen equipment. The platform made it easy to monitor driver behavior and respond to incidents. Fiber Optic Solutions now has more transparency and accountability across their operations.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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ConSol Mobile helped Telstra improve work order management in construction field services. The mobile app enabled field crews to access... orders, update job details, and communicate in real time. Features like role-based security, route mapping, and photo watermarking streamlined operations. Telstra reduced time and resource needs, increased automation, and controlled costs. The solution made field updates faster and more accurate.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Neocrm helped REDtone Digital Berhad cut its sales process time by 20%. The platform unified ticketing, finance, commission, and order... systems for seamless sales flow. Sales teams now use a mobile app to manage deals and update activities on the go. Managers approve complex quotations instantly, removing bottlenecks. REDtone gained real-time Account 360 visibility, improving collaboration and forecast accuracy. The company built a scalable, digital sales foundation for future growth.
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Tesseract by Asolvi helps SCCI Alphatrack manage maintenance for over 195,000 customer sites. The company replaced manual, paper-heavy processes with... Tesseract’s field service management software. SCCI Alphatrack now handles scheduling, reporting, and inspections digitally. Integrations with other business systems removed error-prone manual steps. The company went fully paperless for equipment inspections, improving health and safety compliance. SCCI Alphatrack grew operations without adding staff, thanks to streamlined workflows.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Cradlepoint used Sendoso to scale its account-based marketing and direct mail campaigns. The company targeted both private and public sector... organizations, adapting to strict gifting regulations. Sendoso enabled Cradlepoint to confirm 385 addresses out of 400 targets and book 50 meetings. One campaign influenced $2.36M in open opportunities and $530K in pipeline. The integration with Salesforce helped track every stage of the campaign.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Star2Star Communications used Thnks to help their sales team save hours each week. Before Thnks, sending thank you gestures was... slow and took too much time. Thnks made it easy to send digital and physical gifts in seconds. The platform let them track activity and manage budgets. Sales reps now spend more time with customers and less on admin work. This helped boost client retention and engagement.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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Postalytics helped IQ Fiber automate and personalize direct mail campaigns. The marketing team used large postcards and real-time tracking to... inform customers and boost adoption. Templates made creative work faster and easier. Personalized QR codes on mail pieces increased website traffic and leads. IQ Fiber saw strong adoption rates and now relies on direct mail as a key marketing channel.
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Flowlu helped Realworld Systems, a software provider in telecommunications, move from scattered IT apps to a single platform. Before Flowlu, teams... struggled with fragmented tools and poor visibility. The company chose Flowlu for its easy interface and strong value. After two years, Realworld Systems saw big improvements in company-wide transparency. Now, all teams can access the same information and work together better.
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LogiSense helped Vonage merge three acquired telecom companies into one billing platform. Vonage used LogiSense to process usage, payments, and... taxes in a single system. The solution enabled special pricing, custom invoicing, and flexible billing for enterprise clients. Vonage reduced risk and transition costs. The finance team can now support complex B2B deals quickly.
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MTN Ghana used Vena Copilot to automate manual finance workflows. The finance team moved from slow, spreadsheet-based consolidation to real-time... data access. Vena Copilot enabled instant insights during executive meetings, saving hours of work. The team now spends less time on operations and more on strategic analysis. AI adoption is growing, with plans to expand into forecasting and reporting. MTN Ghana aims to shift finance from a reactive to a strategic role.
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Stripe helped ByteSIM improve its payment system for global travelers. ByteSIM added Apple Pay, Google Pay, and Stripe Link, making... checkout faster and easier. Over 70% of transactions now use mobile wallets. Stripe Radar reduced ByteSIM’s dispute rate to 0.02%. Faster settlement cycles improved ByteSIM’s cash flow and supported global expansion.
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GoCardless helped Cuckoo Broadband automate monthly billing and improve payment collection. Cuckoo used GoCardless API to onboard customers and handle... recurring payments. With Instant Bank Pay, 86% of failed payments were resolved within 48 hours, cutting the process from 21 days to as little as 7. This reduced service disruption and admin time. Cuckoo also uses Verified Mandates for added security against fraud.
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BillingPlatform helped DirecTV Ad Sales automate billing and collections for over $2B in annual ad revenue. The platform unified billing,... collections, and credit management, replacing multiple legacy systems. DirecTV Ad Sales reduced billing cycle time from two weeks to under 20 minutes. Campaign setup dropped from months to a single day. The company saved $3-9M annually and improved employee productivity.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Chargebee helped CircleLoop align sales, marketing, and finance teams. CircleLoop automated revenue operations and improved billing flexibility. The platform enabled... pricing iterations, global scaling, and actionable analytics. CircleLoop tracked MRR by segment and acquisition channel. Chargebee supported pay-as-you-go pricing and consolidated invoicing. Teams used Chargebee to manage customer accounts and reduce churn.
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Orange used real-time CRM integration to boost lead quality and ROI. They set a new conversion objective for Facebook Lead... Ads. Orange enriched their database with offline sources like call center data. They integrated their CRM with Facebook Offline API Conversions for real-time updates. This led to a 35% increase in conversion rate and a 5% decrease in cost per qualified lead.
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Globalstar faced complex telecom tax compliance across thousands of jurisdictions. The company used Avalara AvaTax for Communications and Avalara Returns... for Communications to automate tax calculations and filing. Integration with CSG Singleview streamlined processes and reduced compliance risk. Globalstar expanded Avalara use to multiple countries, improving accuracy and reducing operational headaches. The team reports no compliance issues where Avalara is used.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Airsys used Experlogix Digital Commerce to launch a new B2B eCommerce platform. The solution integrated with Microsoft Dynamics 365 Business... Central for real-time pricing and stock updates. Customers gained advanced search, custom landing pages, and easy cart management. The platform supports multilingual expansion and improves order accuracy. Airsys now offers partners more flexibility and control, boosting satisfaction and efficiency.
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Citynet used Netformx DesignXpert to automate solution design and proposal creation. Before, they relied on manual spreadsheets, which caused errors... and delays. With DesignXpert, Citynet now creates accurate quotes quickly and saves 6-10 hours per week on troubleshooting. The tool integrates with Cisco Commerce Workspace and streamlines billing and provisioning. Citynet improved collaboration, onboarding, and can justify more licenses as they grow.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Datameer helped BT Openreach manage and analyze huge volumes of network and test data. The platform enabled rapid prototyping and... daily processing of operational data in just 30 minutes. BT Openreach used Datameer to identify failure patterns, cluster issues by time and location, and deliver fresh analytics to their operations team. Fine-grained security and governance features ensured regulatory compliance. The solution improved decision-making and operational efficiency for BT Openreach.
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MarketSpot, created by T-Mobile, Mastercard, and CleverMaps, brings location intelligence to small businesses in the Czech Republic. The tool lets... users analyze any address using mobility, transaction, and geospatial data. Small businesses get clear, affordable reports to help pick the best locations. MarketSpot makes it easy to compare visitor traffic, spending, and competition. Now, SMBs can make smart, data-driven decisions about where to open new stores or branches.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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AT&T used H2O. ai to cut iPhone fraud by over 80%. The company saved $7M per year by predicting truck...battery failures and reducing breakdowns. Route optimization models built with H2O.ai saved more than $10M annually in fuel costs. AT&T moved from open source to an AI-as-a-Service platform, speeding up AI project delivery. The H2O AI Feature Store helped teams build faster, more accurate models. AT&T now runs many AI projects across its business units.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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T-Mobile unified three digital asset management systems into one with Acquia DAM. The new T-Mobile Asset Portal (TMAP) lets teams... access, share, and reuse approved content for campaigns. This helped T-Mobile keep brand consistency across all channels. Teams can now find and use assets more easily, saving time and boosting content value. T-Mobile plans to connect Acquia DAM with other marketing tools for even better workflow.
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Contentful helped Vodafone UK replace six disconnected CMS systems with a single composable content platform. This change cut manual caching... to zero and improved page load speed by 40%. Teams now create and manage content faster, with less technical support needed. Non-technical staff can publish and edit content without code. Vodafone UK’s new content model is reusable, letting other markets like Vodafone Ireland adopt it and save resources. The result is more efficient, consistent digital experiences across regions.
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Advantage CSP helped iDirect Government modernize its digital presence. iDirect used Advantage CSP to build a central website for sales... and marketing. They created a technical support portal with personalized experiences for clients. The global sales team now uses a self-serve portal for customers and dealers. This reduced support workload and improved product discovery for users.
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Telecom SPA replaced legacy Adobe and Oracle CMS systems with dotCMS in just three weeks. The company needed a fast,... scalable solution to manage digital experiences across 21 markets. dotCMS' API-first, multi-tenant platform enabled rapid site rebuilds and global content delivery. Now, a team of 15 developers and marketers can publish content quickly without IT bottlenecks. dotCMS' NoCode tools let content creators work independently, boosting agility and freeing up IT resources.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Comarch's Loyalty Management Platform helped XL Axiata reach over 50 million customers in Indonesia. XL Axiata used the platform to... run six loyalty programs, including MyXL Prepaid, MyXL Prioritas, and Axiapp. These programs serve different customer groups, from gamers to women and home internet users. The Axiapp program won a gold award for customer experience in 2021. The partnership improved customer engagement and industry recognition for XL Axiata.
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Swisscom used Neos CMS to build a self-hosted, multilingual mailing solution. The system integrates with Swisscom’s user database and supports... inline content editing. Editors can quickly create newsletters and insert recipient data. The solution handles over 3,000 regular recipients and connects to Mandrill or SMTP for delivery. Swisscom editors found Neos easy to use, needing only short training to manage newsletters independently.
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CoreMedia Experience Platform helped TIM Ultrafibra unify digital systems and improve customer experience. The company faced fragmented platforms and high... acquisition costs. CoreMedia enabled real-time data access, integrated CRM, and automated workflows. TIM Ultrafibra saw a 209% increase in conversions and a 53% drop in cost per acquisition. Nearly 200 million users are impacted monthly by the new digital experience.
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Gamma used Clari Cadences to improve sales forecasting accuracy by 10-15%. The platform helped Gamma eliminate manual reporting, saving hours... or even days of work. Sales teams found 8% more white space opportunities after implementation. Clari's structured cadence process led to better CRM data hygiene and more focused deal management. Gamma now uses Clari as the backbone of its revenue operations, driving a cultural shift toward predictable growth.
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Dialpad helped Ooredoo increase online customer interactions from 0. 4% to 37%. Ooredoo used Dialpad’s AI-powered digital engagement platform to...integrate chat, social media, and messaging channels into one system. This let agents handle more queries at once and reduced wait times. Customers with data-only SIM cards could now get support online, freeing up retail staff. Ooredoo plans to use chatbots to further improve customer satisfaction and shift 70% of interactions online.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Star2Star Communications used Thnks to help their sales team save hours each week. Before Thnks, sending thank you gestures was... slow and took too much time. Thnks made it easy to send digital and physical gifts in seconds. The platform let them track activity and manage budgets. Sales reps now spend more time with customers and less on admin work. This helped boost client retention and engagement.
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Monitera's Social Media Management Center helped Vodafone Turkey boost customer satisfaction by 40%. Vodafone used Monitera to monitor brand mentions,... respond quickly to customer questions, and manage social media accounts. The solution enabled instant reporting, team-based dashboards, and real-time performance analysis. Vodafone improved team efficiency and optimized its digital strategy using Monitera's platform. The company now tracks campaigns and compares results with past data for better decision-making.
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Sprinklr Service helped Telefônica Vivo Brasil handle a million social media messages per year without growing its customer service team. The company cut... response times by 65% and used smart responses in 70% of cases. Automated routing let staff focus on complex issues, while AI flagged urgent cases and sales opportunities. Vivo saw 137% more positive feedback and closed 23% of cases automatically. The solution improved customer satisfaction and made service more efficient.
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Sprinklr Service helped Telefônica Vivo Brasil handle a million social media messages per year without growing its customer service team. The company cut... response times by 65% and used smart responses in 70% of cases. Automated routing let staff focus on complex issues, while AI flagged urgent cases and sales opportunities. Vivo saw 137% more positive feedback and closed 23% of cases automatically. The solution improved customer satisfaction and made service more efficient.
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Sprinklr Service helped Telefônica Vivo Brasil handle a million social media messages per year without growing its customer service team. The company cut... response times by 65% and used smart responses in 70% of cases. Automated routing let staff focus on complex issues, while AI flagged urgent cases and sales opportunities. Vivo saw 137% more positive feedback and closed 23% of cases automatically. The solution improved customer satisfaction and made service more efficient.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Enabled Consumer Intelligence solution by Synthesio helped a regional telecom provider monitor brand perception and customer sentiment in real time. The provider used... over 50 dashboards to track online conversations and feedback across multiple languages. This approach gave them detailed competitive intelligence and early warnings for potential crises. Insights from the program shaped messaging strategies and allowed faster response to market changes. C-suite leaders now get daily, actionable reports to guide decisions.
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SentiOne helped Mobile Vikings grow their reach by 300% and increase sales by 70%. Mobile Vikings needed to measure marketing... effectiveness and brand reach without using traditional mass media. SentiOne provided tools for social listening, campaign analysis, and real-time monitoring. The team used the 4dx methodology to focus on organic reach as their main goal. With SentiOne, Mobile Vikings tracked results and adjusted actions quickly, leading to strong, stable growth.
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Hiver helped Air Comm improve customer service response rates by 25%. The support team managed over 4,000 monthly requests and... struggled with email clutter, lack of visibility, and accountability. Hiver's shared inbox, auto-assignment, and notes features streamlined collaboration and tracking. The team saved 195 hours in a month and avoided duplicate responses. Air Comm now delivers faster, more organized support using Hiver.
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Sprinklr Service helped Telefônica Vivo Brasil handle a million social media messages per year without growing its customer service team. The company cut... response times by 65% and used smart responses in 70% of cases. Automated routing let staff focus on complex issues, while AI flagged urgent cases and sales opportunities. Vivo saw 137% more positive feedback and closed 23% of cases automatically. The solution improved customer satisfaction and made service more efficient.
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KOMSA uses ServiceNow to expand its Device-as-a-Service model. The company wanted to improve IT asset management and customer service. ServiceNow... helped KOMSA manage devices more efficiently. This led to better service for customers. KOMSA can now scale its Device-as-a-Service offering faster. The solution supports growth in the telecommunications sector.
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Qminder helped Sprint retail stores improve customer service and boost sales. Before Qminder, stores were crowded and customers waited in... long lines. The new queue management system let visitors sign in on an iPad and browse while waiting. Staff greeted customers by name and knew their needs in advance. Real-time data and statistics helped managers plan staffing and track performance. After Qminder, stores consistently exceeded 110% of sales quotas and customers enjoyed a better experience.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Siteimprove helped Vodafone maintain a consistent brand voice across 15 countries. Vodafone used Siteimprove’s content and analytics tools to monitor... tone, accessibility, and inclusivity. The partnership began in 2015 and improved Vodafone’s Digital Certainty Index and Quality Assurance scores. Vodafone achieved a 92/100 content quality score, 88/100 content freshness score, and 100/100 security score. Siteimprove enabled Vodafone to focus on strategy and user research.
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Datameer helped BT Openreach manage and analyze huge volumes of network and test data. The platform enabled rapid prototyping and... daily processing of operational data in just 30 minutes. BT Openreach used Datameer to identify failure patterns, cluster issues by time and location, and deliver fresh analytics to their operations team. Fine-grained security and governance features ensured regulatory compliance. The solution improved decision-making and operational efficiency for BT Openreach.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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VMware Cloud Foundation helped Orange France move thousands of applications from 17 legacy data centers to three energy-efficient sites. This private cloud... solution made IT services faster and more reliable. Orange France saw big gains in automation and daily operations. The project cut hardware needs and lowered the company’s carbon footprint. These changes support Orange Group’s global sustainability goals.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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AIS used Supermetrics to connect online and offline customer data. They unified web behavior with CRM data for a single... customer view. The team integrated legacy SMS and PUSH systems with paid and owned media. This let them send personalized, real-time messages across all channels. AIS improved customer intimacy by delivering relevant experiences at scale.
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Dynatrace helped TELUS cut mean time to resolution by 45%. TELUS used Dynatrace for enterprise-wide observability across its hybrid cloud... stack. Developers now get instant feedback on code changes and customer impact. Deployment time for observability dropped from 600 to 20 minutes. TELUS improved security and sped up innovation with unified monitoring and automation.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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LevelEleven helped Rogers Communications boost Salesforce adoption and increase sales productivity by 20%. Rogers struggled with unclear KPI tracking and... labor-intensive sales incentive workflows. The company needed a user-friendly gamification tool to drive adoption after moving to Salesforce. LevelEleven’s Performance Scorecards aligned teams on key metrics and made contests easy to set up. Managers gained better visibility into sales behaviors and improved communication with reps.
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SalesScreen helped Convins boost employee motivation and engagement. The company saw a 20% increase in results during competition weeks. SalesScreen... made KPIs and achievements visible across offices, driving friendly competition and social interaction. Employees became more aware of their progress and more connected to the company. Management found SalesScreen useful for supporting and communicating with staff.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Intershop Commerce Platform powers Telekom Deutschland's online shop, serving over 40 million customers. Telekom needed to improve service quality and... connect many systems in one portal. Intershop delivered a platform with strong personalization, dynamic process management, and integration of web services. The solution supports complex bundle offers and centralizes marketing campaigns. Telekom now handles 15,000 daily orders and manages 5,000 products online.
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Viasat Finland used Liana's marketing automation tool to improve customer activation and sales. They automated welcome and activation messages for... new customers. Personalized newsletters encouraged more users to activate Viaplay, their streaming service. The tool reduced manual work and made customer communications easier. As a result, more Viaplay users activated and content downloads increased. Customer satisfaction and loyalty are expected to improve over time.
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Alation helped NTT DOCOMO boost analyst productivity by 10X. The company struggled with complex data assets and slow data search.... Alation's data intelligence platform enabled fast, accurate data discovery and improved data governance. Analyst workloads dropped by 30%. Over 7,000 users now access governed data for AI and business insights. NTT DOCOMO increased trust in data for AI modeling and improved customer experience.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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MIOsoft helped a leading European telco improve data quality for their master data management plan. The telco faced decentralized IT... systems, complex data flows, and missing customer relationships. MIOsoft integrated, matched, and merged 11 billion records to create a golden record dataset. Their solution identified $50 million in annual underbilling and enabled earlier error detection. The telco automated processes and saw higher customer satisfaction.
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Quest solutions help Bell Canada boost cybersecurity and cyber resilience. Bell manages over 100,000 user accounts and needed better Active... Directory protection. Quest Change Auditor and Recovery Manager give deep visibility into changes and fast recovery after incidents. Bell eliminated risky protocols and reduced attack surface with these tools. The IT team can now quickly spot threats and restore operations if disaster strikes.
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Vodafone Oman used Genesys Cloud CX to transform its contact center. The company shifted 70% of customer interactions to digital... channels. It launched new telesales programs and improved WhatsApp support. Vodafone Oman achieved a sales conversion rate of over 15%. It now holds the top NPS in the Oman telecom market. Automated workforce management helped optimize staffing and reduce costs.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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OneSignal helped Kyivstar increase monthly active users by 10% and boost revenue-generating transactions by 50%. Kyivstar used OneSignal to send... targeted push notifications and in-app messages to users of their MyKyivstar app. This improved user retention and engagement, and reduced app uninstalls. Automated, personalized messaging around billing and new features drove higher lifetime value. Kyivstar found OneSignal easier to use than their previous provider, enabling faster campaign launches and better user education.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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NGDATA helped Telenet cut customer churn by over 20%. Telenet used NGDATA’s solution to analyze customer data in real time... and trigger alerts for call center agents. They increased campaign volume by 400% in three years. Their mobile customer base grew more than four times in a few months. Targeted messages led to higher content engagement and improved customer satisfaction.
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Bynder helped Vodafone launch a premium digital asset management (DAM) portal for 93,000 employees. Vodafone needed a single platform to... manage brand content and support global campaigns. Bynder's DAM solution enabled fast access to brand assets, advanced AI search, and integration with Vodafone's martech tools. The platform improved brand consistency and sped up campaign launches. Vodafone saw strong adoption and increased efficiency across teams.
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Advantage CSP helped iDirect Government modernize its digital presence. iDirect used Advantage CSP to build a central website for sales... and marketing. They created a technical support portal with personalized experiences for clients. The global sales team now uses a self-serve portal for customers and dealers. This reduced support workload and improved product discovery for users.
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Magenta Telekom used the Readpeak platform to promote its non-EU travel packages. The campaign targeted travelers worried about roaming fees.... Native advertising delivered messages at key moments and explained product benefits. The cost-per-engagement model ensured budget efficiency by focusing on real user interactions. Content-driven formats outperformed branded creatives, boosting engagement and trust. The campaign strengthened Magenta Telekom’s image as a trusted travel companion.
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Content Science delivered live and on-demand training to over 200 AT&T associates. AT&T wanted to modernize content for marketing and... technical support. The training helped teams use a common vocabulary and follow best practices. AT&T improved content personalization and streamlined content operations. The project kept morale high and reduced outdated information risks.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Frontier Communications used Movable Ink to overhaul its marketing. They unified personalization and tech upgrades in just two months. The... team built a modular content library, making it easy to launch campaigns fast. Dynamic content pods let them reuse creative assets across channels. This led to a 903% lift in click-to-open rate and conversions, and a 36% decrease in campaign production time. Polling features helped them target customers with personalized messages, boosting engagement.
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Globe Telecom used Alida to build an online insights community called Globe Collaborate. During the pandemic, Globe relied on this... community to gather customer feedback quickly and safely. They achieved a 95% reduction in cost per interview and got insights 63% faster than using third-party agencies. The insights helped shape new offers, product priorities, and company branding. Globe now runs more surveys and research activities each year, keeping close to customer needs.
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U. S. Cellular used InMoment to improve its customer feedback program. The company saw a 400% increase in customer feedback....Costs for the customer contact center dropped by 50%. Software usage went up by 30%. Leaders made sure employees had the right training to act on feedback. U.S. Cellular focused on serving markets that others ignored.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Lumen used Qualtrics to improve customer experience metrics like Net Promoter Score. When progress stalled, Lumen expanded Qualtrics usage to... combine experiential and operational data from over 24 sources. This real-time insights platform helped agents tailor communications and boosted NPS by 17 points. Recognizing frontline employees led to a ninefold increase in single-visit issue resolution. Lumen saw lower costs, higher loyalty, and a more engaged workforce.
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Zzoomm used Attest to test product names and get real consumer feedback. They ran surveys to find the best naming,... pricing, and contract terms for their broadband services. Attest helped them quickly gather insights and make changes, including updating brand colorways. After launching new products, Zzoomm reached 10,000 customers in the UK. The team plans to keep using Attest to guide future strategy.
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Odido used BlueConic to unify customer data and enable real-time personalization. The company built persistent customer profiles and used AI... to predict the next best action for each user. This approach increased click-through rates to 8-12% for renewal campaigns. 85% of conversions were influenced by personalized journeys powered by BlueConic and Maestro. Odido now delivers hyper-personalized messages across all channels, improving engagement and retention.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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T-Mobile unified three digital asset management systems into one with Acquia DAM. The new T-Mobile Asset Portal (TMAP) lets teams... access, share, and reuse approved content for campaigns. This helped T-Mobile keep brand consistency across all channels. Teams can now find and use assets more easily, saving time and boosting content value. T-Mobile plans to connect Acquia DAM with other marketing tools for even better workflow.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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NGDATA helped Telenet cut customer churn by over 20%. Telenet used NGDATA’s solution to analyze customer data in real time... and trigger alerts for call center agents. They increased campaign volume by 400% in three years. Their mobile customer base grew more than four times in a few months. Targeted messages led to higher content engagement and improved customer satisfaction.
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Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
Show More..

Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
Show More..

Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
Show More..

Vodafone New Zealand used Xactly’s sales performance management platform to automate incentive compensation. Manual processing time dropped from two days... to a few minutes. Sales teams gained daily tracking and live dashboards, replacing old spreadsheets. Payment accuracy rose to over 98%. The commissions team’s NPS score shifted from negative to positive. Leaders now use analytics to align sales behavior with company goals.
Show More..

Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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HowNow helped Telcoinabox deliver product knowledge to resellers online. Before, Telcoinabox had to bring resellers in for in-person training and... accreditation. With HowNow, resellers now access all training and accreditation materials in one place. This change cut the need for in-person sessions and reduced costs. Telcoinabox can now prepare courses that fit reseller needs and support them from anywhere.
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Totara Learn helped Telenor Group launch a personalized learning platform for its leaders. Within eight weeks, 57% of enrolled users... completed all four learning paths. Some business units saw up to 80% completion rates. 86% of learners would recommend the program. Leaders rated the platform 3.5 out of 4 for job relevance. Telenor plans to scale the solution to thousands more leaders.
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JT Global used Learning Pool's AI coaching conversations to help managers build confidence and consistency. The company wanted to move... employee engagement from the top 25% to the top 5% globally. They launched the Accelerate management development program with Learning Pool content and AI coaching. 100% of managers recommended the AI coaching. Employee engagement indicators stayed in the top 5% worldwide. Managers reported higher confidence and better leadership skills.
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JT Global used Learning Pool's AI coaching conversations to help managers build confidence and consistency. The company wanted to move... employee engagement from the top 25% to the top 5% globally. They launched the Accelerate management development program with Learning Pool content and AI coaching. 100% of managers recommended the AI coaching. Employee engagement indicators stayed in the top 5% worldwide. Managers reported higher confidence and better leadership skills.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Stripe helped ByteSIM improve its payment system for global travelers. ByteSIM added Apple Pay, Google Pay, and Stripe Link, making... checkout faster and easier. Over 70% of transactions now use mobile wallets. Stripe Radar reduced ByteSIM’s dispute rate to 0.02%. Faster settlement cycles improved ByteSIM’s cash flow and supported global expansion.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Comarch's Loyalty Management Platform helped XL Axiata reach over 50 million customers in Indonesia. XL Axiata used the platform to... run six loyalty programs, including MyXL Prepaid, MyXL Prioritas, and Axiapp. These programs serve different customer groups, from gamers to women and home internet users. The Axiapp program won a gold award for customer experience in 2021. The partnership improved customer engagement and industry recognition for XL Axiata.
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Voucherify helped Ubigi launch a referral program that now drives 20% of new users and 10% of total revenue. Ubigi integrated Voucherify... with their WooCommerce site and custom mobile app in under three months. The double-sided referral program gives advocates 50% off and referred friends 20% off their first purchase. Promo codes are used to re-engage dormant customers and reward loyal users. Ubigi also distributes unique codes to affiliates and influencers, all managed through Voucherify's dashboard.
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Frontify helped Telefónica manage 16 sub-brands in one platform. Telefónica used Frontify to store over 717,000 brand assets and scale... access to 17,000 users. The platform unified brand guidelines and improved collaboration across 19,000 projects. Telefónica achieved brand consistency and efficiency across all markets. Frontify enabled easy sharing and management of assets for teams and partners.
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HIVO helps RISE Internet automate marketing and creative processes. The platform streamlines workflows for the marketing and sales teams. RISE... uses HIVO to manage digital assets and approvals in one place. This improves collaboration with global partners and suppliers. The team can quickly review, approve, and distribute content. RISE delivers consistent customer experiences across all channels.
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Bynder helped Vodafone launch a premium digital asset management (DAM) portal for 93,000 employees. Vodafone needed a single platform to... manage brand content and support global campaigns. Bynder's DAM solution enabled fast access to brand assets, advanced AI search, and integration with Vodafone's martech tools. The platform improved brand consistency and sped up campaign launches. Vodafone saw strong adoption and increased efficiency across teams.
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T-Mobile unified three digital asset management systems into one with Acquia DAM. The new T-Mobile Asset Portal (TMAP) lets teams... access, share, and reuse approved content for campaigns. This helped T-Mobile keep brand consistency across all channels. Teams can now find and use assets more easily, saving time and boosting content value. T-Mobile plans to connect Acquia DAM with other marketing tools for even better workflow.
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Telenor used Coupa to manage $5 billion in yearly spend. The company deployed a user-friendly procurement system. This improved visibility... into spending and ended process bottlenecks. Invoice cycle time dropped by three weeks. Telenor gained better cash flow management and a 360-degree view of supplier relationships. The solution supported local language needs, increasing adoption in new markets.
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RingCentral’s Customer Success team used RingCentral AI tools to handle over 1,000 weekly inbound calls. They improved one-minute answer times... by over 100% and cut abandoned calls by 82%. AI Receptionist resolved or routed 46% of inbound calls without human agents. The team’s Net Promoter Score rose 43 points above the industry benchmark. AI Quality Management reduced call audit time from 35 to under 5 minutes. Integrations with Salesforce and internal tools created a single view for agents.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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OneSignal helped Kyivstar increase monthly active users by 10% and boost revenue-generating transactions by 50%. Kyivstar used OneSignal to send... targeted push notifications and in-app messages to users of their MyKyivstar app. This improved user retention and engagement, and reduced app uninstalls. Automated, personalized messaging around billing and new features drove higher lifetime value. Kyivstar found OneSignal easier to use than their previous provider, enabling faster campaign launches and better user education.
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Airship helped Orange boost customer feedback by 30x using no-code native surveys. Orange switched from HTML webviews to Airship’s in-app... survey tools. This change made surveys easier to use and increased response rates. Orange now gets as many survey responses in one day as it used to get in a month. The company also saw a higher NPS rating and improved app experiences. Product owners can now launch surveys without developer help.
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Upstream helped dtac, Thailand's third largest mobile operator, boost digital VAS acquisitions. dtac saw a 174% increase in subscriptions year-over-year.... Upstream managed over 80 services and integrated 33 providers. Cross-vertical campaigns and A/B testing improved conversion rates by 440%. dtac gained 250,000 new subscribers per month in early 2021. Upstream's patented security ensured safe, scalable digital acquisitions.
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Nova used Canonical’s open source solutions to build a private telco cloud. The project reduced Nova’s time to market for... new products and cut infrastructure costs. Canonical OpenStack and Kubernetes enabled Nova to automate cloud deployment and manage network functions as code. Nova’s team streamlined operations and improved agility. The move set a foundation for wider open source adoption at Nova.
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GoMobil switched from LiquidPlanner to Freelo for project management. In less than two years, 105 users completed over 5,000 tasks... across 120 projects. Freelo's fast task creation, simple time tracking, and mobile app were key reasons for the change. The team found Freelo's task structure clear and onboarding easy. GoMobil now manages recurring tasks and team communication more efficiently.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Dialpad helped Ooredoo increase online customer interactions from 0. 4% to 37%. Ooredoo used Dialpad’s AI-powered digital engagement platform to...integrate chat, social media, and messaging channels into one system. This let agents handle more queries at once and reduced wait times. Customers with data-only SIM cards could now get support online, freeing up retail staff. Ooredoo plans to use chatbots to further improve customer satisfaction and shift 70% of interactions online.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Voxox used Chameleon to improve user onboarding for its CloudPhone product. Before Chameleon, only a small number of new sign-ups... became active users. The team added product walkthroughs to highlight key features. This change led to a 20% increase in user activation and cut churn by over 50%. Voxox saved about $50,000 by not building onboarding in-house. Chameleon also helped Voxox introduce new products and updates to clients.
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BT Global Services used SalesMethods' OrgChartPlus to drive sales transformation and improve account management. The tool helped BT build deeper... customer relationships and increase account penetration. Integration with Salesforce enabled teams to load and manage customer contacts, target stakeholders, and export org charts for presentations. Training and support programs ensured effective adoption and sales behavior. As a result, BT saw an increase in their share of customer addressable spend.
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Highspot helped Vodafone Business boost buyer engagement by 8%. Vodafone Business used Highspot to make sales content easy to find... and use. Sales Play adoption increased by 14%. Content usability improved by 68%. Sellers now have more confidence and knowledge when talking to customers. Vodafone Business can now bring its full portfolio to market more effectively.
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Talkmobile used LivePerson’s conversational AI platform to improve digital customer service. They automated common inquiries and expanded support to web... messaging, Facebook Messenger, and Twitter. After switching to asynchronous messaging, they saw a 60% increase in monthly volume. Their customer satisfaction score reached 92%, with an NPS of 66 and first contact resolution at 89%. Talkmobile won multiple customer service awards in 2023 and 2024.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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Vodafone Oman used Genesys Cloud CX to transform its contact center. The company shifted 70% of customer interactions to digital... channels. It launched new telesales programs and improved WhatsApp support. Vodafone Oman achieved a sales conversion rate of over 15%. It now holds the top NPS in the Oman telecom market. Automated workforce management helped optimize staffing and reduce costs.
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Nju Mobile used LiveChat to boost sales and build its brand in Poland's telecom market. The company implemented LiveChat to... provide instant answers and personalized service to website visitors. Agents handle about 2,000 customer chats each week, helping users find information and encouraging purchases. Team leaders use ecommerce reports, post-chat surveys, and chat archives to monitor and improve agent performance. Customers praise the chat's accessibility and ease of use, which helps Nju Mobile increase sales and brand awareness.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Uniti used Oracle Autonomous AI Database and OCI Generative AI to improve customer service. The company handled over 10,000 monthly... billing queries with faster, AI-driven responses. Oracle's solutions enabled a 24/7 chatbot, reducing support costs and increasing customer satisfaction. Sales teams now access real-time insights, speeding up sales cycles and deepening client relationships. Uniti also improved its Net Promoter Score with these Oracle Cloud solutions.
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Vodafone Australia used Cludo’s intelligent search platform to improve its website experience. The marketing team gained full control over search... optimization, reducing reliance on developers. Cludo’s analytics and machine learning turned millions of searches into 28 actionable topics. Visitors now find relevant content faster, leading to higher engagement and better conversion rates. The integrated 404 module and banner features further enhanced navigation and promotion.
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Avast Business CloudCare helped Citynet boost sales of cloud-based security services by 20% in six months. Citynet used CloudCare to... automate service delivery, monitor networks, and protect customer data. The platform made onboarding and deploying security services faster and easier. Citynet reduced the time needed to deliver services by 20%. CloudCare's usability improved internal efficiency and monthly recurring revenue.
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Intraway used AWS to launch Symphonica, a no-code SaaS orchestration platform for telecom providers. The company needed a resilient, multi-region... solution with high availability and internal VPN control. AWS enabled Intraway to deploy Symphonica across regions, improving service quality and customer experience. The new architecture allows seamless VPN migration, better scalability, and disaster recovery. Intraway now manages connectivity more efficiently and supports growth in new markets.
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Intraway used AWS to launch Symphonica, a no-code SaaS orchestration platform for telecom providers. The company needed a resilient, multi-region... solution with high availability and internal VPN control. AWS enabled Intraway to deploy Symphonica across regions, improving service quality and customer experience. The new architecture allows seamless VPN migration, better scalability, and disaster recovery. Intraway now manages connectivity more efficiently and supports growth in new markets.
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Figma and FigJam helped Vodafone improve team efficiency by 20–30%. The design and product teams used these tools to share... work and collaborate remotely. Figma became the main platform for designers, researchers, and managers to work together. FigJam enabled brainstorming and sharing ideas across many countries. Vodafone launched products faster and solved problems in real time. The tools made it easier to bring new products to market quickly.
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Gamma used Clari Cadences to improve sales forecasting accuracy by 10-15%. The platform helped Gamma eliminate manual reporting, saving hours... or even days of work. Sales teams found 8% more white space opportunities after implementation. Clari's structured cadence process led to better CRM data hygiene and more focused deal management. Gamma now uses Clari as the backbone of its revenue operations, driving a cultural shift toward predictable growth.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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Bouygues Telecom used Salesforce Agentforce and Data 360 to help 6,000 contact center reps answer customer questions in 30 seconds. The AI-powered agent... Iris achieved a 95% accuracy rate and is rated 4 or 5 stars by 90% of service reps. Iris is now used in 500 retail stores, and Agentforce drafts 10,000 texts daily. Bouygues Telecom plans to extend these tools to 10,000 field technicians to increase service appointments without adding staff. This leads to faster, more reliable customer service.
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