Case Studies for Telecommunications | Real Results & ROI 2026

VCC Live helped UPC Hungary boost sales efficiency by 23%. The company needed to better coordinate in-house and outsourced call... centers. VCC Live provided a unified platform for all teams, with secure access rights and real-time data. Managers gained instant access to performance metrics and call recordings. The solution improved data security and made onboarding external providers easier.
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Vodafone Idea used VMware Cloud Foundation to solve network capacity issues during traffic surges. The company unified its infrastructure to... support both traditional and cloud-native applications. Automated scaling now helps Vodafone Idea handle spikes in demand and deliver smooth customer acquisition. The agile private cloud lets teams innovate faster and maintain strong security. VMware Cloud Foundation enabled a true hybrid cloud for critical telecom operations.
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Elisa Videra used Talkdesk Reporting & Analytics to improve customer service. The company integrated Talkdesk with Salesforce for a stable,... reliable contact center. Their support team now provides 24/7 assistance in multiple languages. Detailed call reports and callback features helped them avoid missed calls. As a result, Elisa Videra saw higher NPS and CSAT scores.
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Wind Hellas used Exelysis Contact Center to connect with more customers. They combined call center and retail store agents using... a cloud-based CRM and predictive dialer. Supervisors managed campaigns and tracked KPIs with real-time analytics. The solution helped Wind Hellas increase customer retention and profits. They now reach more people and provide a personal touch in every interaction.
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Dialpad helped Ooredoo increase online customer interactions from 0. 4% to 37%. Ooredoo used Dialpad's AI-powered digital engagement platform to...integrate chat, social media, and contact center operations. Agents now manage multiple channels in one interface, reducing wait times and improving satisfaction. Data-only SIM customers can now access support online, freeing up retail staff. Ooredoo plans to shift 70% of customer interactions online using conversational AI and more digital channels.
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SFR used the Vocalcom Hermes cloud contact center solution to manage 1 to 5 million outbound calls per month. The company ran... over 100 campaigns each year to improve customer retention and telesales. Vocalcom enabled SFR to standardize operations across many sites and more than 1,000 agents. The solution's predictive dialer and real-time supervision helped SFR reach an 80 to 85% transformation rate. SFR improved agent performance and campaign flexibility with Vocalcom.
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Aria Telecom Solutions helped XXXX BPO manage high call volumes and improve customer satisfaction. The company implemented a dialer system,... IVR, CRM integration, mobile app, AI analytics, chatbots, and ACD. These tools reduced call handling time and increased agent productivity. Customer satisfaction scores improved, and the BPO handled a 30% increase in call volume without extra staff. Compliance and quality assurance also improved with call recording and AI analytics.
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@Comm's CommView Plus and CommView Cloud solutions integrate with ShoreTel systems. The integration uses direct database access to collect ShoreTel... CDR and workgroup data. This helps improve customer service responsiveness. It also assists with proper staffing and increases agent productivity. ShoreTel benefits from unified reporting and better call accounting.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
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TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
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TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
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TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
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TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
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XCALLY helped Coop Voice, a leading Italian mobile virtual operator, unify its customer service across multiple call centers. The company needed... to standardize processes and improve communication between two outsourced providers. XCALLY introduced a Service Delivery Manager and a single software platform, integrating with Zoho Analytics. This led to a 15% reduction in ticket handling time, a 20% increase in customer satisfaction, and a 12% reduction in operational costs. The solution improved service quality and streamlined operations.
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Qminder helped Sprint retail stores improve customer service and boost sales. Before Qminder, stores were crowded and customers waited in... long lines. The new queue management system let visitors sign in on an iPad and browse while waiting. Staff greeted customers by name and knew their needs in advance. Real-time data and statistics helped managers plan staffing and track performance. After Qminder, stores consistently exceeded 110% of sales quotas and customers enjoyed a better experience.
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Vodafone Oman used Genesys Cloud CX to transform its contact center. The company shifted 70% of customer interactions to digital... channels. It launched new telesales programs and improved WhatsApp support. Vodafone Oman achieved a sales conversion rate of over 15%. It now holds the top NPS in the Oman telecom market. Automated workforce management helped optimize staffing and reduce costs.
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VoiceBase helped a large call center use AI-powered speech analytics to improve key metrics. Sales conversions increased by 104%. Average... handle time dropped by 10%. Agent training time was cut in half. First call resolution rose by 17.2%. The platform analyzed every customer interaction, replacing manual spot checks. This led to better agent performance and higher operational efficiency.
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CloudTalk helped Nokia boost support team productivity by 10%. Nokia used CloudTalk’s analytics-driven calling platform to gain real-time visibility and... improve agent performance. The solution reduced maximum wait times by 47% and enabled the team to handle 38% more calls each month. Managers could monitor agent activity and adjust workflows quickly. Nokia’s support team now delivers faster, more reliable service to customers worldwide.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Sugar helped Deutsche Telefon Standard AG automate order processing and reduce errors. DTS replaced multiple standalone CRM and ticketing systems... with Sugar, streamlining workflows and eliminating duplicate data entry. In three months, order throughput doubled and processing time dropped by up to 50%. Ticket creation time fell from ten minutes to three and a half minutes. DTS avoided hiring 30% more staff by using Sugar's automation features.
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SuperOffice CRM helped Odyssey Systems boost telesales efficiency by 35%. The company replaced paper-based processes with a central information system.... This made it easy for staff to access customer data and manage tasks. Odyssey Systems grew turnover from £500,000 to £4,000,000 and increased headcount by 400%. The CRM's flexibility and scalability supported rapid business growth and award-winning customer service.
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POYNTING used eWay-CRM to connect teams across South Africa, Europe, and the USA. The company needed to manage sales, marketing,... and projects while improving collaboration. eWay-CRM integrated with Microsoft Outlook, making it easy for staff to adopt. The CRM helped POYNTING automate information sharing, track campaigns, and manage complex projects. This reduced admin work and let teams focus on closing deals.
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Neocrm helped REDtone Digital Berhad cut its sales process time by 20%. The platform unified ticketing, finance, commission, and order... systems for seamless sales flow. Sales teams now use a mobile app to manage deals and update activities on the go. Managers approve complex quotations instantly, removing bottlenecks. REDtone gained real-time Account 360 visibility, improving collaboration and forecast accuracy. The company built a scalable, digital sales foundation for future growth.
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Soffront CRM helped Dial Telecom Romania improve customer service and internal communication. The company automated workflows and enhanced customer information... management. Customers now access invoices and support easily through a portal. Staff respond faster to feedback and complaints. Productivity increased with process automation and flexible workflows.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Resolver’s GRC Cloud helped SaskTel improve its internal audit process. Before, SaskTel used Excel and Access, which made tracking and... reporting slow and manual. With GRC Cloud, SaskTel’s audit team gained workflow tools that put responsibility on control owners. Management and the board now have real-time visibility into audit issues and action plans. SaskTel can also tailor the software to fit their changing needs.
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Yext helped Deutsche Telekom manage reviews and store data for about 700 Telekom Shop locations. After 11 months, Google direction... clicks and search views rose by 10% year-over-year. Yext unified store info like hours and addresses, improving search presence. The Reviews module let Deutsche Telekom track and analyze over 54,000 customer reviews. Customers could find accurate store details and book appointments online. Yext also gave advice for future review management strategies.
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Tigo Guatemala used Brandwatch and Vizia to launch a viral World Cup campaign. The team used real-time social listening to... create content that connected with users. Their first Facebook post reached over 1 million users in hours, doubling their target. Positive brand sentiment rose by 40 points, while negative sentiment dropped by 18%. Online sales grew by more than 1000% compared to the yearly average. Tigo became the most associated brand with the World Cup in Guatemala, surpassing official sponsors.
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Tigo Guatemala used Brandwatch and Vizia to launch a viral World Cup campaign. The team used real-time social listening to... create content that connected with users. Their first Facebook post reached over 1 million users in hours, doubling their target. Positive brand sentiment rose by 40 points, while negative sentiment dropped by 18%. Online sales grew by more than 1000% compared to the yearly average. Tigo became the most associated brand with the World Cup in Guatemala, surpassing official sponsors.
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Tigo Guatemala used Brandwatch and Vizia to launch a viral World Cup campaign. The team used real-time social listening to... create content that connected with users. Their first Facebook post reached over 1 million users in hours, doubling their target. Positive brand sentiment rose by 40 points, while negative sentiment dropped by 18%. Online sales grew by more than 1000% compared to the yearly average. Tigo became the most associated brand with the World Cup in Guatemala, surpassing official sponsors.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Vodafone Idea (Vi) used Sprinklr's unified, AI-powered platform to manage a three-fold surge in social media mentions during the pandemic. The solution helped... Vi prioritize urgent customer cases, streamline workflows, and respond faster across digital channels. Automated responses led to a 30% time savings for the care team. Vi saw a 5x increase in Transactional Net Promoter Score (TNPS) for social media. The platform enabled Vi to efficiently allocate resources and improve customer experience at scale.
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Vodafone Idea (Vi) used Sprinklr's unified, AI-powered platform to manage a three-fold surge in social media mentions during the pandemic. The solution helped... Vi prioritize urgent customer cases, streamline workflows, and respond faster across digital channels. Automated responses led to a 30% time savings for the care team. Vi saw a 5x increase in Transactional Net Promoter Score (TNPS) for social media. The platform enabled Vi to efficiently allocate resources and improve customer experience at scale.
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Vodafone Idea (Vi) used Sprinklr's unified, AI-powered platform to manage a three-fold surge in social media mentions during the pandemic. The solution helped... Vi prioritize urgent customer cases, streamline workflows, and respond faster across digital channels. Automated responses led to a 30% time savings for the care team. Vi saw a 5x increase in Transactional Net Promoter Score (TNPS) for social media. The platform enabled Vi to efficiently allocate resources and improve customer experience at scale.
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Emplifi Social Marketing helped Tune Talk boost engagement by 506% and increase comments by 817%. The company used data-driven content... planning and cross-team collaboration to build a loyal social community. Automated sentiment analysis improved positive sentiment by 20% in one quarter. Tune Talk now responds faster to customer messages and manages brand reputation more effectively. The solution enabled real-time reporting and efficient communication across Facebook, Instagram, and Twitter.
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Interactions helped one of the world’s largest telecommunications companies fix high misrouting of customer calls. The company serves millions of... customers and needed better intent recognition. Interactions implemented an IVA that achieved a 98.9% intent capture and routing accuracy. This led to major business savings and higher customer satisfaction. The solution improved self-service, reduced average handle time, and increased CSAT by 9%.
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Ipsos Brand Signals helped a UK network provider track the impact of its 5G campaign. The tool measured social media... buzz and aligned it with survey data, showing increased awareness and the perception of having the fastest network. Ipsos identified early negative sentiment about 5G health concerns, allowing the provider to address risks quickly. The provider used these insights to adjust messaging and monitor brand health in real time. Over 100,000 5G mentions were tracked in April 2020.
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SentiOne helped Mobile Vikings grow their reach by 300% and increase sales by 70%. Mobile Vikings needed to measure marketing... effectiveness and brand reach without using traditional mass media. SentiOne provided tools for social listening, campaign analysis, and real-time monitoring. The team used the 4dx methodology to focus on organic reach as their main goal. With SentiOne, Mobile Vikings tracked results and adjusted actions quickly, leading to strong, stable growth.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Hiver helped Air Comm improve customer service response rates by 25%. The support team managed over 4,000 monthly requests and... struggled with email clutter, lack of visibility, and accountability. Hiver's shared inbox, auto-assignment, and notes features streamlined collaboration and tracking. The team saved 195 hours in a month and avoided duplicate responses. Air Comm now delivers faster, more organized support using Hiver.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Vodafone Idea (Vi) used Sprinklr's unified, AI-powered platform to manage a three-fold surge in social media mentions during the pandemic. The solution helped... Vi prioritize urgent customer cases, streamline workflows, and respond faster across digital channels. Automated responses led to a 30% time savings for the care team. Vi saw a 5x increase in Transactional Net Promoter Score (TNPS) for social media. The platform enabled Vi to efficiently allocate resources and improve customer experience at scale.
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Nextiva used Atlassian Cloud to improve team collaboration and IT service management. The company migrated from Jira Server and Confluence... on AWS to Atlassian Cloud. This move helped Nextiva save between $50,000 and $100,000 per year. The team also increased efficiency and streamlined DevOps and ITSM processes. Nextiva now benefits from secure SAML/SSO integration with Okta and Atlassian Guard.
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Nextiva used Atlassian Cloud to improve team collaboration and IT service management. The company migrated from Jira Server and Confluence... on AWS to Atlassian Cloud. This move helped Nextiva save between $50,000 and $100,000 per year. The team also increased efficiency and streamlined DevOps and ITSM processes. Nextiva now benefits from secure SAML/SSO integration with Okta and Atlassian Guard.
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Openreach used Cognigy AI agents to improve customer engagement during a national broadband upgrade. The company unified communications and automated... appointment management with proactive AI. Missed appointments dropped by 35%. Openreach saved tens of millions of pounds each year. Customer satisfaction rose, with Trustpilot ratings increasing from 2.0 to 4.7 out of 5. Vulnerable customers received better support during the transition.
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Emplifi Social Marketing helped Tune Talk boost engagement by 506% and increase comments by 817%. The company used data-driven content... planning and cross-team collaboration to build a loyal social community. Automated sentiment analysis improved positive sentiment by 20% in one quarter. Tune Talk now responds faster to customer messages and manages brand reputation more effectively. The solution enabled real-time reporting and efficient communication across Facebook, Instagram, and Twitter.
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Qminder helped Sprint retail stores improve customer service and boost sales. Before Qminder, stores were crowded and customers waited in... long lines. The new queue management system let visitors sign in on an iPad and browse while waiting. Staff greeted customers by name and knew their needs in advance. Real-time data and statistics helped managers plan staffing and track performance. After Qminder, stores consistently exceeded 110% of sales quotas and customers enjoyed a better experience.
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Proximus Group used Apptio Targetprocess to support its shift to a scaled Agile framework. Before, teams struggled with outdated tools... and manual processes, leading to data quality issues and inefficiency. With Targetprocess, over 3,000 users gained end-to-end visibility and a unified way of working. Managers now access real-time data in one place, speeding up decision-making. The company is integrating Jira for issue tracking but plans to move fully to Targetprocess as Agile adoption grows.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Userbrain helped Commend cut system setup time from 8 hours to just 5 minutes. The UX team used Userbrain to... test their new configuration platform with real integrators and operators. Remote, AI-powered testing replaced slow, manual research. Insights arrived in hours, not weeks. Product decisions now rely on user evidence, not opinions. Testing became continuous and transparent across teams.
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Ooma used Lyssna's research panel to recruit high-quality participants and get fast, objective feedback for design decisions. The design team... ran user tests every two weeks, using metrics like time on task and heatmaps to guide improvements. Lyssna's quick turnaround and vetted panel helped Ooma validate interface changes and settle internal debates. The team relied on prototype and preference testing to ensure intuitive user experiences. Results from Lyssna enabled Ooma to confidently recommend design choices based on real user data.
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Kolet used Feedier Technologies to improve customer care for travelers using eSIM in 190 countries. The company invested in customer... support from the start, leading to 500,000 travelers served and a 4.9/5 rating. 98% of customers are satisfied, and half of new users come from word of mouth, without traditional marketing. Kolet keeps response times to one minute with a global, internal team. They use AI for NPS analysis and agent workflow optimization, but always keep a human touch.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Globe Telecom used Alida to build an online insights community called Globe Collaborate. During the pandemic, Globe relied on this... community to gather customer feedback quickly and safely. They achieved a 95% reduction in cost per interview and got insights 63% faster than using third-party agencies. The insights helped shape new offers, product priorities, and company branding. Globe now runs more surveys and research activities each year, keeping close to customer needs.
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Verizon used Dscout to test physical product prototypes remotely during COVID-19. The team ran unmoderated diary missions and follow-up interviews... to gather user experience data. Dscout enabled secure shipping of prototypes and natural product use in real environments. Verizon reached a more diverse group of users and collected actionable insights. The process led to cost savings and improved research strategy.
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U. S. Cellular used InMoment to improve its customer feedback program. The company increased the number of customers providing feedback...by 400%. They cut the cost of their call center program by 50%. Utilization of program technology and capabilities went up by 30%. U.S. Cellular focused on serving underserved markets and empowering associates with training and knowledge.
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TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
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Device Magic helped Spligitty Fiber Optic Services collect field data in real time. The team needed to gather photos and... project details in rural areas with no internet. Device Magic let them use mobile forms offline and embed photos. Each project got a custom form sent to field technicians. Now, Spligitty tracks work, time, and safety updates with mobile forms. This improved reporting and data sharing for every project.
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Zzoomm used Attest to test product names and get real consumer feedback. They ran surveys to find the best naming,... pricing, and contract terms for their broadband services. Attest helped them quickly gather insights and make changes, including updating brand colorways. After launching new products, Zzoomm reached 10,000 customers in the UK. The team plans to keep using Attest to guide future strategy.
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Liferay DXP helped Vodafone Idea launch a unified digital marketplace for B2B and B2C users. The platform enabled fast partner... onboarding, reducing time from months to weeks. Non-telco offerings grew 38×, with transaction volume up 200× and value up 750×. Vi integrated partner onboarding, product management, and customer self-service in one system. Users now enjoy smoother transactions and improved grievance resolution.
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Advantage CSP helped iDirect Government modernize its digital presence. iDirect used Advantage CSP to build a central website for sales... and marketing. They created a technical support portal with personalized experiences for clients. The global sales team now uses a self-serve portal for customers and dealers. This reduced support workload and improved product discovery for users.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Telecom SPA replaced legacy Adobe and Oracle CMS systems with dotCMS in just three weeks. The company needed a fast,... scalable solution to manage digital experiences across 21 markets. dotCMS' API-first, multi-tenant platform enabled rapid site rebuilds and global content delivery. Now, a team of 15 developers and marketers can publish content quickly without IT bottlenecks. dotCMS' NoCode tools let content creators work independently, boosting agility and freeing up IT resources.
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T-Mobile used MadCap Syndicate to unify its workforce and reduce content duplication. The company faced problems with decentralized teams and... redundant content. MadCap Software provided a centralized content management system and a bi-directional API. This solution created a single source of truth for all teams. T-Mobile achieved an 80% reduction in content redundancy. Teams now collaborate better and work more efficiently.
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TELUS used Contentful to overhaul its customer support portal. The company faced issues with inconsistent and confusing support content. Contentful... enabled a new content governance strategy and streamlined content migration. TELUS saw a 100% increase in visits from the contact page to the support portal. Support costs dropped by 9%. Organic traffic rose by 18%. Customers can now solve problems on any device, anytime.
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Telefonica used Magnolia CMS to upgrade its Emocion Portal. The old platform was outdated and slow. Magnolia enabled faster campaign... creation, cutting time from two weeks to just 15 minutes. The new portal is stable and integrates with analytics and third-party systems. Telefonica achieved 80% savings in support costs and improved user personalization.
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Swisscom used Neos CMS to build a self-hosted, multilingual mailing solution. The system integrates with Swisscom’s user database and supports... inline content editing. Editors can quickly create newsletters and insert recipient data. The solution handles over 3,000 regular recipients and connects to Mandrill or SMTP for delivery. Swisscom editors found Neos easy to use, needing only short training to manage newsletters independently.
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F5 Networks used Zuora to move from hardware to software and cloud subscription models. The company needed to support new... recurring revenue streams and meet changing customer buying habits. Zuora helped F5 manage subscription changes, billing, and integration of acquired technologies. F5 streamlined operations and improved customer service with flexible subscription options. The partnership enabled F5 to grow its subscription business and boost customer loyalty.
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F5 Networks used Zuora to move from hardware to software and cloud subscription models. The company needed to support new... recurring revenue streams and meet changing customer buying habits. Zuora helped F5 manage subscription changes, billing, and integration of acquired technologies. F5 streamlined operations and improved customer service with flexible subscription options. The partnership enabled F5 to grow its subscription business and boost customer loyalty.
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LogiSense helped Vonage merge three acquired telecom companies into one billing platform. Vonage used LogiSense to process usage, payments, and... taxes in a single system. The solution enabled special pricing, custom invoicing, and flexible billing for enterprise clients. Vonage reduced risk and transition costs. The finance team can now support complex B2B deals quickly.
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MTN Ghana used Vena Copilot to automate manual finance workflows. The finance team moved from slow, spreadsheet-based consolidation to real-time... data access. Vena Copilot enabled instant insights during executive meetings, saving hours of work. The team now spends less time on operations and more on strategic analysis. AI adoption is growing, with plans to expand into forecasting and reporting. MTN Ghana aims to shift finance from a reactive to a strategic role.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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BillingPlatform helped DirecTV Ad Sales automate billing and collections for over $2B in annual ad revenue. The platform unified billing,... collections, and credit management, replacing multiple legacy systems. DirecTV Ad Sales reduced billing cycle time from two weeks to under 20 minutes. Campaign setup dropped from months to a single day. The company saved $3-9M annually and improved employee productivity.
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Orange used real-time CRM integration to boost lead quality and ROI. They set a new conversion objective for Facebook Lead... Ads. Orange enriched their database with offline sources like call center data. They integrated their CRM with Facebook Offline API Conversions for real-time updates. This led to a 35% increase in conversion rate and a 5% decrease in cost per qualified lead.
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Globalstar faced complex telecom tax compliance across thousands of jurisdictions. The company used Avalara AvaTax for Communications and Avalara Returns... for Communications to automate tax calculations and filing. Integration with CSG Singleview streamlined processes and reduced compliance risk. Globalstar expanded Avalara use to multiple countries, improving accuracy and reducing operational headaches. The team reports no compliance issues where Avalara is used.
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Yext helped Deutsche Telekom manage reviews and store data for about 700 Telekom Shop locations. After 11 months, Google direction... clicks and search views rose by 10% year-over-year. Yext unified store info like hours and addresses, improving search presence. The Reviews module let Deutsche Telekom track and analyze over 54,000 customer reviews. Customers could find accurate store details and book appointments online. Yext also gave advice for future review management strategies.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Cresta helped a top US telecom company close sales gaps with BPO partners. The company used Cresta Agent Assist and... Coach to improve chat sales for home internet, TV, and digital voice. After a pilot with 30 agents, chat revenue per contact rose 4% and conversion rates increased 50%. Real-time analytics let managers track agent performance and design custom coaching plans. Cresta's tools enabled consistent sales messaging and better agent behaviors across teams.
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Dialpad helped Ooredoo increase online customer interactions from 0. 4% to 37%. Ooredoo used Dialpad's AI-powered digital engagement platform to...integrate chat, social media, and contact center operations. Agents now manage multiple channels in one interface, reducing wait times and improving satisfaction. Data-only SIM customers can now access support online, freeing up retail staff. Ooredoo plans to shift 70% of customer interactions online using conversational AI and more digital channels.
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Voxox used Chameleon to improve user onboarding for its CloudPhone product. Before Chameleon, only a small number of new sign-ups... became active users. The team added product walkthroughs to highlight key features. This change led to a 20% increase in user activation and cut churn by over 50%. Voxox saved about $50,000 by not building onboarding in-house. Chameleon also helped Voxox introduce new products and updates to clients.
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BT Global Services used SalesMethods' OrgChartPlus to drive sales transformation and improve account management. The tool helped BT build deeper... customer relationships and increase account penetration. Integration with Salesforce enabled teams to load and manage customer contacts, target stakeholders, and export org charts for presentations. Training and support programs ensured effective adoption and sales behavior. As a result, BT saw an increase in their share of customer addressable spend.
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Highspot helped Vodafone Business improve buyer engagement by 8%. Vodafone Business used Highspot to give sellers easy access to product... information and resources. Sales Play adoption increased by 14%. Content usability improved by 68%. Sellers now approach buyers with more confidence and knowledge. Vodafone Business continues to see strong results from its enablement investment.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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AT&T wanted to boost their partnership with Oracle Red Bull Racing at the US Grand Prix. They aimed to bring... race excitement to fans and increase visits to the AT&T Garage in Austin. Acast partnered with P1 with Matt & Tommy to host a live show, Q&A, and interviews, creating a multi-channel fan experience. The campaign reached 2.9 million views on Instagram, 2.2 million on TikTok, and 116,000 on YouTube. AT&T connected with F1 fans and drove strong engagement online and offline.
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Avast Business CloudCare helped Citynet boost sales of cloud-based security services by 20% in six months. Citynet used CloudCare to... automate service delivery, monitor networks, and protect customer data. The platform made onboarding and deploying security services faster and easier. Citynet reduced the time needed to deliver services by 20%. CloudCare's usability improved internal efficiency and monthly recurring revenue.
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T-Mobile used MadCap Syndicate to unify its workforce and reduce content duplication. The company faced problems with decentralized teams and... redundant content. MadCap Software provided a centralized content management system and a bi-directional API. This solution created a single source of truth for all teams. T-Mobile achieved an 80% reduction in content redundancy. Teams now collaborate better and work more efficiently.
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T-Mobile used MadCap Syndicate to unify its workforce and reduce content duplication. The company faced problems with decentralized teams and... redundant content. MadCap Software provided a centralized content management system and a bi-directional API. This solution created a single source of truth for all teams. T-Mobile achieved an 80% reduction in content redundancy. Teams now collaborate better and work more efficiently.
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T-Mobile used MadCap Syndicate to unify its workforce and reduce content duplication. The company faced problems with decentralized teams and... redundant content. MadCap Software provided a centralized content management system and a bi-directional API. This solution created a single source of truth for all teams. T-Mobile achieved an 80% reduction in content redundancy. Teams now collaborate better and work more efficiently.
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Vodafone used Figma and FigJam to boost team efficiency by up to 30%. The design and product teams needed to... collaborate remotely during the pandemic. Figma helped them recreate the energy of in-person teamwork online. FigJam made brainstorming and sharing ideas easier across many locations. As a result, Vodafone launched products faster and improved team communication.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Cradlepoint used Sendoso to scale its account-based marketing and direct mail campaigns. The company targeted both private and public sector... organizations, adapting to strict gifting regulations. Sendoso enabled Cradlepoint to confirm 385 addresses out of 400 targets and book 50 meetings. One campaign influenced $2.36M in open opportunities and $530K in pipeline. The integration with Salesforce helped track every stage of the campaign.
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Star2Star Communications used Thnks to help their sales team save hours each week. Before Thnks, sending thank you gestures was... slow and took too much time. Thnks made it easy to send digital and physical gifts in seconds. The platform let them track activity and manage budgets. Sales reps now spend more time with customers and less on admin work. This helped boost client retention and engagement.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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MTN Ghana used Vena Copilot to automate manual finance workflows. The finance team moved from slow, spreadsheet-based consolidation to real-time... data access. Vena Copilot enabled instant insights during executive meetings, saving hours of work. The team now spends less time on operations and more on strategic analysis. AI adoption is growing, with plans to expand into forecasting and reporting. MTN Ghana aims to shift finance from a reactive to a strategic role.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Datameer helped BT Openreach manage and analyze huge volumes of network and test data. The platform enabled rapid prototyping and... daily processing of operational data in just 30 minutes. BT Openreach used Datameer to identify failure patterns, cluster issues by time and location, and deliver fresh analytics to their operations team. Fine-grained security and governance features ensured regulatory compliance. The solution improved decision-making and operational efficiency for BT Openreach.
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MarketSpot, created by T-Mobile, Mastercard, and CleverMaps, brings location intelligence to small businesses in the Czech Republic. The tool lets... users analyze any address using mobility, transaction, and geospatial data. Small businesses get clear, affordable reports to help pick the best locations. MarketSpot makes it easy to compare visitor traffic, spending, and competition. Now, SMBs can make smart, data-driven decisions about where to open new stores or branches.
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KNIME Analytics Platform helped Deutsche Telekom automate month-end closing. Manual data collection and reporting slowed controllers and risked errors. KNIME... enabled fast, automated report generation and deviation analysis. Controllers now get instant, commented reports and can focus on deeper analysis. The team built the solution in three months without IT support. The process is now faster and more accurate.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Cresta helped a top US telecom company close sales gaps with BPO partners. The company used Cresta Agent Assist and... Coach to improve chat sales for home internet, TV, and digital voice. After a pilot with 30 agents, chat revenue per contact rose 4% and conversion rates increased 50%. Real-time analytics let managers track agent performance and design custom coaching plans. Cresta's tools enabled consistent sales messaging and better agent behaviors across teams.
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Dynatrace helped TELUS cut mean time to resolution by 45%. TELUS used Dynatrace for enterprise-wide observability across its hybrid cloud... stack. Developers now get instant feedback on code changes and customer impact. Deployment time for observability dropped from 600 to 20 minutes. TELUS improved security and sped up innovation with unified monitoring and automation.
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TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
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LevelEleven helped Rogers Communications boost Salesforce adoption and increase sales productivity by 20%. Rogers struggled with unclear KPI tracking and... labor-intensive sales incentive workflows. The company needed a user-friendly gamification tool to drive adoption after moving to Salesforce. LevelEleven’s Performance Scorecards aligned teams on key metrics and made contests easy to set up. Managers gained better visibility into sales behaviors and improved communication with reps.
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SalesScreen helped Convins boost employee motivation and engagement. The company saw a 20% increase in results during competition weeks. SalesScreen... made KPIs and achievements visible across offices, driving friendly competition and social interaction. Employees became more aware of their progress and more connected to the company. Management found SalesScreen useful for supporting and communicating with staff.
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Datactics helped a large US-based telecom enterprise fix customer data issues across many systems. Before, the company lost 550 hours... of sales productivity each year and missed 45% of potential leads. Datactics let teams match, standardize, and govern customer data, cutting manual work and errors. The company now finds and fixes data problems faster, supports better decisions, and protects customer trust.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Alation helped NTT DOCOMO boost analyst productivity by 10X. The company struggled with complex data assets and slow data search.... Alation's data intelligence platform enabled fast, accurate data discovery and improved data governance. Analyst workloads dropped by 30%. Over 7,000 users now access governed data for AI and business insights. NTT DOCOMO increased trust in data for AI modeling and improved customer experience.
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MIOsoft helped a leading European telco improve data quality for their master data management plan. The telco faced decentralized IT... systems, complex data flows, and missing customer relationships. MIOsoft integrated, matched, and merged 11 billion records to create a golden record dataset. Their solution identified $50 million in annual underbilling and enabled earlier error detection. The telco automated processes and saw higher customer satisfaction.
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Quest solutions help Bell Canada boost cybersecurity and cyber resilience. Bell manages over 100,000 user accounts and needed better Active... Directory protection. Quest Change Auditor and Recovery Manager give deep visibility into changes and fast recovery after incidents. Bell eliminated risky protocols and reduced attack surface with these tools. The IT team can now quickly spot threats and restore operations if disaster strikes.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Yext helped Deutsche Telekom manage reviews and store data for about 700 Telekom Shop locations. After 11 months, Google direction... clicks and search views rose by 10% year-over-year. Yext unified store info like hours and addresses, improving search presence. The Reviews module let Deutsche Telekom track and analyze over 54,000 customer reviews. Customers could find accurate store details and book appointments online. Yext also gave advice for future review management strategies.
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Nova used Canonical’s open source solutions to build a private telco cloud. The project reduced Nova’s time to market for... new products and cut infrastructure costs. Canonical OpenStack and Kubernetes enabled Nova to automate cloud deployment and manage network functions as code. Nova’s team streamlined operations and improved agility. The move set a foundation for wider open source adoption at Nova.
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Freelo helped GoMobil replace LiquidPlanner for project management. In less than two years, 105 users completed over 5,000 tasks in... 120 projects. GoMobil chose Freelo for its fast task creation, easy time tracking, and mobile app. The team found Freelo's project and task structure clear and helpful. Onboarding new employees with Freelo is simple and saves time.
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G6 Global used Grandstream solutions to build a unified communications platform for Swan Hellenic's three luxury cruise ships. The Helsinki Shipyard... needed a system that provided video in guest cabins and reliable voice for crew. G6 Global designed and installed an IP communications platform using Grandstream's UCM6300 Series, GXV3480, GRP2612W, and GDMS. The system integrated with guest billing and other onboard platforms. This enabled seamless communication for both guests and crew across all ships.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Emplifi Social Marketing helped Tune Talk boost engagement by 506% and increase comments by 817%. The company used data-driven content... planning and cross-team collaboration to build a loyal social community. Automated sentiment analysis improved positive sentiment by 20% in one quarter. Tune Talk now responds faster to customer messages and manages brand reputation more effectively. The solution enabled real-time reporting and efficient communication across Facebook, Instagram, and Twitter.
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LivePerson helped KDDI boost customer satisfaction to a record 90% by introducing conversational messaging across digital channels. Messaging outperformed call... centers in satisfaction and reduced operator turnover by 1.5%. Operator productivity doubled with bot integration. KDDI also saw significant cost savings in some areas. The solution made it easier for younger customers to get support using channels like LINE and Apple Messages for Business.
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DNA used giosg's chatbot to automate 33% of chat conversations. The chatbot helped customers use self-service and reduced the number... of chat sessions by up to 58% in one month. Customer satisfaction with the chat service reached 96.3%. DNA's customer service team saw improved job satisfaction due to lower workload. The solution was easy to update and manage, supporting ongoing development.
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Nju Mobile used LiveChat to boost sales and build its brand in Poland's telecom market. The company implemented LiveChat to... provide instant answers and personalized service to website visitors. Agents handle about 2,000 customer chats each week, helping users find information and encouraging purchases. Team leaders use ecommerce reports, post-chat surveys, and chat archives to monitor and improve agent performance. Customers praise the chat's accessibility and ease of use, which helps Nju Mobile increase sales and brand awareness.
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F5 Networks used Zuora to move from hardware to software and cloud subscription models. The company needed to support new... recurring revenue streams and meet changing customer buying habits. Zuora helped F5 manage subscription changes, billing, and integration of acquired technologies. F5 streamlined operations and improved customer service with flexible subscription options. The partnership enabled F5 to grow its subscription business and boost customer loyalty.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Airsys used Experlogix Digital Commerce to launch a new B2B eCommerce platform. The solution integrated with Microsoft Dynamics 365 Business... Central for real-time pricing and stock updates. Customers gained advanced search, custom landing pages, and easy cart management. The platform supports multilingual expansion and improves order accuracy. Airsys now offers partners more flexibility and control, boosting satisfaction and efficiency.
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Citynet used Netformx DesignXpert to automate solution design and proposal creation. Before, they relied on manual spreadsheets, which caused errors... and delays. With DesignXpert, Citynet now creates accurate quotes quickly and saves 6-10 hours per week on troubleshooting. The tool integrates with Cisco Commerce Workspace and streamlines billing and provisioning. Citynet improved collaboration, onboarding, and can justify more licenses as they grow.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Verizon Connect Reveal helped Fiber Optic Solutions reduce vehicle accidents and improve fleet safety. The company installed AI-powered dashcams and... GPS tracking to protect drivers and assets. They gained real-time fleet visibility and could quickly recover stolen equipment. The platform made it easy to monitor driver behavior and respond to incidents. Fiber Optic Solutions now has more transparency and accountability across their operations.
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ConSol Mobile helped Telstra improve work order management in construction field services. The mobile app enabled field crews to access... orders, update job details, and communicate in real time. Features like role-based security, route mapping, and photo watermarking streamlined operations. Telstra reduced time and resource needs, increased automation, and controlled costs. The solution made field updates faster and more accurate.
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Neocrm helped REDtone Digital Berhad cut its sales process time by 20%. The platform unified ticketing, finance, commission, and order... systems for seamless sales flow. Sales teams now use a mobile app to manage deals and update activities on the go. Managers approve complex quotations instantly, removing bottlenecks. REDtone gained real-time Account 360 visibility, improving collaboration and forecast accuracy. The company built a scalable, digital sales foundation for future growth.
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Tesseract by Asolvi helps SCCI Alphatrack manage maintenance for over 195,000 customer sites. The company replaced manual, paper-heavy processes with... Tesseract’s field service management software. SCCI Alphatrack now handles scheduling, reporting, and inspections digitally. Integrations with other business systems removed error-prone manual steps. The company went fully paperless for equipment inspections, improving health and safety compliance. SCCI Alphatrack grew operations without adding staff, thanks to streamlined workflows.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Vodafone Idea used VMware Cloud Foundation to solve network capacity issues during traffic surges. The company unified its infrastructure to... support both traditional and cloud-native applications. Automated scaling now helps Vodafone Idea handle spikes in demand and deliver smooth customer acquisition. The agile private cloud lets teams innovate faster and maintain strong security. VMware Cloud Foundation enabled a true hybrid cloud for critical telecom operations.
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Siteimprove helped Openreach double its website traffic in two years. The platform improved team efficiency by over 20%. Openreach set... new standards for content design and digital marketing. The company used data-driven decisions to enhance user experience. Openreach created a strong roadmap for future improvements.
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Datameer helped BT Openreach manage and analyze huge volumes of network and test data. The platform enabled rapid prototyping and... daily processing of operational data in just 30 minutes. BT Openreach used Datameer to identify failure patterns, cluster issues by time and location, and deliver fresh analytics to their operations team. Fine-grained security and governance features ensured regulatory compliance. The solution improved decision-making and operational efficiency for BT Openreach.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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NetCologne used Apteco to automate trigger-based marketing campaigns. The company replaced manual win-back processes with Apteco FastStats and PeopleStage. This... allowed them to target customers more precisely and avoid unnecessary outreach. NetCologne achieved a conversion rate of over 30% in their win-back campaigns. Customer satisfaction improved and churn rates decreased after implementing Apteco.
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Gamma used Clari Cadences to improve sales forecasting accuracy by 10-15%. The platform helped Gamma eliminate manual reporting, saving hours... or even days of work. Sales teams found 8% more white space opportunities after implementation. Clari's structured cadence process led to better CRM data hygiene and more focused deal management. Gamma now uses Clari as the backbone of its revenue operations, driving a cultural shift toward predictable growth.
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Yext helped Deutsche Telekom manage reviews and store data for about 700 Telekom Shop locations. After 11 months, Google direction... clicks and search views rose by 10% year-over-year. Yext unified store info like hours and addresses, improving search presence. The Reviews module let Deutsche Telekom track and analyze over 54,000 customer reviews. Customers could find accurate store details and book appointments online. Yext also gave advice for future review management strategies.
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Dialpad helped Ooredoo increase online customer interactions from 0. 4% to 37%. Ooredoo used Dialpad's AI-powered digital engagement platform to...integrate chat, social media, and contact center operations. Agents now manage multiple channels in one interface, reducing wait times and improving satisfaction. Data-only SIM customers can now access support online, freeing up retail staff. Ooredoo plans to shift 70% of customer interactions online using conversational AI and more digital channels.
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Star2Star Communications used Thnks to help their sales team save hours each week. Before Thnks, sending thank you gestures was... slow and took too much time. Thnks made it easy to send digital and physical gifts in seconds. The platform let them track activity and manage budgets. Sales reps now spend more time with customers and less on admin work. This helped boost client retention and engagement.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Gamma used Clari Cadences to improve sales forecasting accuracy by 10-15%. The platform helped Gamma eliminate manual reporting, saving hours... or even days of work. Sales teams found 8% more white space opportunities after implementation. Clari's structured cadence process led to better CRM data hygiene and more focused deal management. Gamma now uses Clari as the backbone of its revenue operations, driving a cultural shift toward predictable growth.
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Sugar helped Deutsche Telefon Standard AG automate order processing and reduce errors. DTS replaced multiple standalone CRM and ticketing systems... with Sugar, streamlining workflows and eliminating duplicate data entry. In three months, order throughput doubled and processing time dropped by up to 50%. Ticket creation time fell from ten minutes to three and a half minutes. DTS avoided hiring 30% more staff by using Sugar's automation features.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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SalesChoice SalesInsightsTM helped SaskTel BS&S modernize its sales pipeline. The team moved from gut-feel decisions to AI-driven forecasting in Salesforce.... SaskTel achieved up to 80% prediction accuracy and improved deal prioritization. Real-time analytics boosted pipeline health and revenue forecasting. The division saw a positive ROI in under 12 months. SalesChoice enabled SaskTel to return to growth after years of revenue decline.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Liferay DXP helped Vodafone Idea launch a unified digital marketplace for B2B and B2C users. The platform enabled fast partner... onboarding, reducing time from months to weeks. Non-telco offerings grew 38×, with transaction volume up 200× and value up 750×. Vi integrated partner onboarding, product management, and customer self-service in one system. Users now enjoy smoother transactions and improved grievance resolution.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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HCLTech enabled a leading American telecom equipment vendor and a Japanese OEM to achieve O-RAN interoperability for 4G and 5G RAN. The team built... a virtualized lab to support multi-vendor integration and Split 7.2 validation. They tested over 40 radio bands and supported both FDD and TDD modes. The solution accelerated multi-vendor validation and reduced time to market. The customer can now offer Radio IoT services at scale.
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Intershop Commerce Platform powers Telekom Deutschland's online shop, serving over 40 million customers. Telekom needed to improve service quality and... connect many systems in one portal. Intershop delivered a platform with strong personalization, dynamic process management, and integration of web services. The solution supports complex bundle offers and centralizes marketing campaigns. Telekom now handles 15,000 daily orders and manages 5,000 products online.
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Elastic Path helped T-Mobile move from 8 disconnected commerce platforms to a single, unified system. T-Mobile scaled its digital share... of commerce from 0.4% to nearly 100%. The new cloud-native, headless platform handles 10x traffic spikes with ease. Elastic Path APIs now power product catalogs, pricing, and checkout across web, mobile, and retail. T-Mobile delivers seamless customer journeys and rapid releases with zero downtime.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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Nextiva used Atlassian Cloud to improve team collaboration and IT service management. The company migrated from Jira Server and Confluence... on AWS to Atlassian Cloud. This move helped Nextiva save between $50,000 and $100,000 per year. The team also increased efficiency and streamlined DevOps and ITSM processes. Nextiva now benefits from secure SAML/SSO integration with Okta and Atlassian Guard.
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UltiSat uses Kaseya Traverse to monitor its global satellite communications network. The platform gives UltiSat more visibility and control over... its infrastructure. UltiSat benefits from 24x7 monitoring that meets strict SLAs. The solution provides detailed auditing and reports for UltiSat and its clients. UltiSat saves hundreds of hours with remote IT management.
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Asana helped MATE, a fast-growing Australian telecommunications startup, boost team productivity by 40%. The company reduced meetings by 90%, going... from 11 meetings to just one. Marketing campaign timelines shortened by two weeks. MATE saved the cost of three extra marketing hires by increasing efficiency. Asana gave the team clear structure, better visibility, and improved collaboration with agency partners.
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Aha! helped Global Wavenet solve release planning and task management issues. The team used Aha! to link tasks and product... requirements, improving feature prioritization and effort estimation. Integration with Jira made communication between product management and engineering easy. Release plans became visual and clear. The company now delivers product releases on time and with better transparency.
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Uniphore helped a leading mobile service provider turn unstructured data into AI-ready knowledge. The company struggled to scale AI because... preparing data took too much manual work. Uniphore's Business AI Cloud automated this process. The provider achieved 80% accuracy out of the box with no manual effort. They adopted enterprise AI apps 8 times faster.
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Uniphore helped a leading mobile service provider turn unstructured data into AI-ready knowledge. The company struggled to scale AI because... preparing data took too much manual work. Uniphore's Business AI Cloud automated this process. The provider achieved 80% accuracy out of the box with no manual effort. They adopted enterprise AI apps 8 times faster.
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Uniphore helped a leading mobile service provider turn unstructured data into AI-ready knowledge. The company struggled to scale AI because... preparing data took too much manual work. Uniphore's Business AI Cloud automated this process. The provider achieved 80% accuracy out of the box with no manual effort. They adopted enterprise AI apps 8 times faster.
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LivePerson helped KDDI boost customer satisfaction to a record 90% by introducing conversational messaging across digital channels. Messaging outperformed call... centers in satisfaction and reduced operator turnover by 1.5%. Operator productivity doubled with bot integration. KDDI also saw significant cost savings in some areas. The solution made it easier for younger customers to get support using channels like LINE and Apple Messages for Business.
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Bouygues Telecom used Snapchat's Promoted Places to boost in-store visits. Their stores appeared over 73 million times on Snap Map... in less than three weeks. The campaign promoted a contest and targeted adults aged 30 to 55. Cost per store card open was €0.12, and cost per in-store visit was €0.92. Snapchat helped Bouygues Telecom increase visibility and drive foot traffic efficiently.
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Xfinity partnered with Fandom to launch its 10G network during a major sports weekend. They created gaming content with NFL... stars and influencers, hosting live streams and custom videos. The campaign used both in-person and digital activations to reach sports and gaming fans. Xfinity's brand message was integrated into content across Fandom.com and social media. The partnership drove strong audience engagement and expanded Xfinity's reach.
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Telenor used Coupa to manage $5 billion in yearly spend. The company deployed a user-friendly procurement system. This improved visibility... into spending and ended process bottlenecks. Invoice cycle time dropped by three weeks. Telenor gained better cash flow management and a 360-degree view of supplier relationships. The solution supported local language needs, increasing adoption in new markets.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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HowNow helped Telcoinabox deliver product knowledge to resellers online. Before, Telcoinabox had to bring resellers in for in-person training and... accreditation. With HowNow, resellers now access all training and accreditation materials in one place. This change cut the need for in-person sessions and reduced costs. Telcoinabox can now prepare courses that fit reseller needs and support them from anywhere.
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Totara Learn helped Telenor Group launch a personalized learning platform for its leaders. Within eight weeks, 57% of enrolled users... completed all four learning paths. Some business units saw up to 80% completion rates. 86% of learners would recommend the program. Leaders rated the platform 3.5 out of 4 for job relevance. Telenor plans to scale the solution to thousands more leaders.
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Gigaclear used WorkRamp to speed up onboarding for field engineers. The company needed a learning management system to train new... hires faster and track their progress. With WorkRamp, Gigaclear launched an onboarding boot camp and ongoing training. They now train new hires within two months and can schedule training months in advance. Reporting features help managers plan resources more effectively.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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IDT used Zoho CRM to replace manual processes and unify sales, operations, and customer service. The company automated lead management,... order processing, and customer support, integrating tools like Zoho Desk, Zoho Analytics, and third-party systems. This led to a 6X increase in productivity and a 42% rise in revenue. IDT improved customer experience with streamlined workflows, automated communications, and a robust referral program. Zoho CRM scaled with IDT's growth, supporting over 1,000 users and multiple business divisions.
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WalkMe helped NTTドコモ improve data-driven HR by guiding employees through complex SAP SuccessFactors operations. Over 80% of users registered performance... goals on time after WalkMe was introduced. The platform's in-app guidance and automation reduced manual input errors and saved each employee up to 60 minutes per year. More than 70% of staff now enter detailed skill data, raising data quality for HR analysis. WalkMe enabled ongoing usability improvements without system changes.
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EE used Talon. One to deliver personalized promotions across hundreds of SKUs in its new EE Store. The company needed...a solution that could handle complex, SKU-level offers and integrate with their commerce platform. Talon.One enabled EE to run targeted campaigns for products like gaming consoles, TVs, and laptops. This improved customer experience and helped EE compete with major retailers. EE now connects customers to the right products with relevant, timely offers.
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BI WORLDWIDE helped a large telecommunications client boost mobile line sales with a head-to-head sales incentive program. The program used... gamification and daily rewards to motivate agents across retail, inbound, chat, and business partner channels. Agents averaged six lines per week during a four-week period, a 20% increase over baseline. The initiative drove a 10% rise in inbound close rate, 14% in retail close rate, and 5% more lines per person. The client gained $360 million in incremental revenue and a 331:1 ROE.
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Voucherify helped Ubigi launch a referral program that now drives 20% of new users and 10% of total revenue. Ubigi integrated Voucherify... with their WooCommerce site and custom mobile app in under three months. The double-sided referral program gives advocates 50% off and referred friends 20% off their first purchase. Promo codes are used to re-engage dormant customers and reward loyal users. Ubigi also distributes unique codes to affiliates and influencers, all managed through Voucherify's dashboard.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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