Telecommunications: Case Studies, ROI & Implementation Examples

Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by... 55%, from 11 days to five. Overdue debt dropped from 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by... 55%, from 11 days to five. Overdue debt dropped from 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with... Zoho CRM, streamlining sales, billing, support, and field engineering. Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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IBM Targetprocess helped Proximus move to a scaled Agile framework. The company needed to replace old tools and manual processes.... IBM Targetprocess gave them a clear view of work and strategy. Over 3,000 users now use the tool. Teams work together better and make faster decisions. Feedback from users has been very positive.
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LogiSense Billing Platform helped Cisco replace Zuora for their BroadCloud and other communication products. Cisco needed more control over go-to-market... changes and better automation for invoicing. LogiSense provided flexible pricing, bundling, and automation, reducing manual work and consolidating billing systems. Cisco now processes all SaaS communication platforms through one system, gaining real-time billing access and faster integration. The solution improved efficiency and eliminated manual usage charge processing.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by... 55%, from 11 days to five. Overdue debt dropped from 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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A1 Telekom Austria Group used Amdocs solutions to demonstrate live end-to-end 5G network slicing. The company aimed to showcase advanced... 5G capabilities for business customers. Amdocs provided technology to enable dynamic network slicing and real-time service management. The result was a successful live demonstration, highlighting the potential for new 5G services and improved network efficiency.
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A1 Telekom Austria Group used Amdocs solutions to demonstrate live end-to-end 5G network slicing. The company aimed to showcase advanced... 5G capabilities for business customers. Amdocs provided technology to enable dynamic network slicing and real-time service management. The result was a successful live demonstration, highlighting the potential for new 5G services and improved network efficiency.
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Expensify helped Lightstorm Asia modernize their telecommunications expense management. The company struggled with manual Excel tracking, lost receipts, and slow... reimbursements. Expensify automated receipt capture, integrated with Xero, and enabled mobile expense management. Reimbursement times were cut by more than half. Lost receipts are now eliminated. The finance team saves significant time and focuses on strategic work.
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Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools and integrations, including credit... scoring and ERP data transfer. Overdue balances dropped to under 10% of outstanding amounts. Alertis improved current receivables by 10% and reached 96% current aging, even as revenue nearly doubled. Customers now get invoices faster and with fewer errors.
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BillingPlatform helps net2phone manage billing and customer portals as it grows in the U. S. and Latin America. net2phone uses...BillingPlatform for subscriptions, usage-based pricing, and one-time charges. The platform supports multiple languages and currencies, helping net2phone expand globally. Real-time account info and self-service features improve customer experience. Pre-built integrations with Salesforce, NetSuite, and SureTax speed up market entry. net2phone extended its contract for three more years due to BillingPlatform’s scalability and flexibility.
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Aria Billing Cloud helped ENet, Guyana’s leading telecommunications provider, move to a cloud-native billing system. ENet needed a solution that... worked with Salesforce Communications Cloud and supported new billing models. Aria gave ENet the flexibility to launch products quickly and try new ways to make money. The new system improved ENet’s billing agility and supported their digital transformation goals.
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A1 Telekom Austria Group used Amdocs solutions to demonstrate live end-to-end 5G network slicing. The company aimed to showcase advanced... 5G capabilities for business customers. Amdocs provided technology to enable dynamic network slicing and real-time service management. The result was a successful live demonstration, highlighting the potential for new 5G services and improved network efficiency.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Qstream helped TDS Telecom boost sales rep product proficiency. TDS needed to train commercial sales reps on a new business... services product during two major acquisitions. Qstream’s microlearning solution delivered daily product knowledge challenges and analytics dashboards for managers. Sales reps reached a 97% engagement rate and saw a 25% increase in product knowledge. Managers saved time by using dashboards to spot and fix knowledge gaps quickly.
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Valamis LXP helped Magyar Telekom create a strong learning culture. The company needed one portal for all learning content and... better data for decisions. Valamis provided a cloud-based platform with event management and easy integration. Magyar Telekom saw 2,780 employees choose a skill to develop. The Top 5 program had a 60% completion rate. Leaders and staff praised the support and results.
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Jzero Solutions provided Orange UK with the JLMS platform to train all employees for a major XP desktop software rollout. Orange UK needed... a consistent, accessible solution for its dispersed workforce and easy integration with other systems. The JLMS platform offered blended learning, seamless authentication, and automated HR data integration. All employees, including contract staff and offshore partners, accessed the LMS. Orange UK achieved a smooth XP rollout, improved employee training, and increased business performance.
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NetExam LMS helped AT&T certify its partners before they could sell AT&T products. The platform made it easy to track... certification progress and ensure compliance. Some partners accessed higher-level training, leading to more profit opportunities. Key features used included reporting, analytics, and certification tools. This improved partner training and channel management for AT&T.
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Growth Engineering LMS helped EE launch their Digital Academy. EE wanted to boost digital skills for 13,000 employees and make... learning easy to access. They used gamification, social learning, and personalisation to keep staff engaged. The platform brought all training into one place. EE saw a 92% increase in digital skills after using the LMS.
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Totara Learn helped Odido launch a new learning management system in just three months. Odido needed to replace an outdated... LMS and support blended learning, learning paths, and detailed reporting. They implemented Totara Learn in phases, focusing first on design and e-learning, then on HR integration and single sign-on. The launch was successful, with positive feedback from employees. Odido now offers tailored learning for different groups, including customer service and partners.
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Absorb LMS helped a large telecommunications company deliver video-heavy training to learners worldwide. The company needed an LMS that matched... their new website and supported SSO integration. Absorb LMS provided custom branding and seamless integration. The solution enabled global video training at scale. The company improved training delivery and user experience with Absorb LMS.
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Knowledge Anywhere LMS helped Ziply Fiber migrate their learning courses from Cornerstone without disrupting business. Ziply needed to manage training... for internal employees and three vendor partners after acquiring Frontier Communications Northwest. The solution organized courses by line of business and set up separate sites for different audiences. Vendors could manage their teams and track completions using reporting tools. Ziply quickly set up the LMS and found the platform flexible and easy to use.
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Gametize helped a telecommunications firm gamify its Management Associate Program recruitment. The Robo G solution let applicants complete text, photo,... and quiz challenges to earn points and learn about the company. Players said Robo G made the recruitment process more engaging and motivating. The platform gave fast feedback and created high interest and engagement. There were 99 players, 1,016 submissions, and 5 quests in the program.
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Knowmax helped a leading Indian telecom operator improve first call resolution (FCR) by 21%. The company used Knowmax's decision trees,... knowledge management, visual guides, and learning management tools. They achieved 90% call quality and recorded 30.5 million hits on the platform. The solution supported contact centers, self-service, and remote working. This led to better customer service and operational efficiency.
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Learning Pool helped Sky update its health and safety training. The old course was outdated and not engaging. Sky used... an agile approach with Learning Pool to create a new 20-minute module. The project finished in under three weeks and on budget. The course rolled out to 25,000 employees in the UK and Ireland. Sky praised the process and the results, calling it a positive experience.
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Learning Pool helped Sky update its health and safety training. The old course was outdated and not engaging. Sky used... an agile approach with Learning Pool to create a new 20-minute module. The project finished in under three weeks and on budget. The course rolled out to 25,000 employees in the UK and Ireland. Sky praised the process and the results, calling it a positive experience.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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MCS-rm rental software helped DTS Solutions save time and improve efficiency. DTS Solutions used to re-key data and duplicate work.... Now, MCS-rm brings all rental processes into one system. The radio frequencies feature helps engineers pick the right equipment. The availability planner and stock control tools make it easy to check inventory. DTS Solutions now gives better customer service with real-time stock updates.
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PipeRun CRM helped Iungo, a leading Brazilian cloud telephony provider, organize and automate sales and post-sales processes. Iungo switched from... a limited CRM to PipeRun for better integration and automation. The migration took less than two weeks. With PipeRun, Iungo increased sales by 18% and reduced lead time by 30%. The platform enabled strategic improvements and easier API integration.
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Nokia needed a mobile solution for their training staff who faced challenges with an existing web-based planning tool. The tool required... internet connectivity and was not optimized for mobile devices. Unique Computer Systems developed a mobile app for Nokia's Symbian and Windows Phone 7 devices. This app allowed trainers to plan and update schedules offline. The solution reduced stress and improved flexibility for trainers, enabling them to update schedules easily. The app worked well on both Symbian and Nokia Lumia 710 devices.
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Rhetorik’s DataCliniq helped a global communications company fix poor quality web form leads. Many forms had missing or wrong data,... making follow-up hard. Their old solution worked in North America but failed elsewhere. DataCliniq cleaned and enriched web form data from over 100 countries. The company turned junk leads into market-ready prospects from around the world.
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Apptivo CRM and Finance apps helped DCS Telecom link business processes and improve efficiency. Before, DCS Telecom struggled with tracking... customer requests and syncing work orders. Apptivo integrated CRM, calendar, and financial tools, making customer data easy to access and manage. Outlook and Gmail integration kept information updated. Now, DCS Telecom handles customer requests faster and has better operational efficiency.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by... 55%, from 11 days to five. Overdue debt dropped from 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Precursive helped Arqiva improve project management and resource allocation. Arqiva used Precursive, native to Salesforce, to align sales and operations.... The platform made it easier for teams to plan capacity and increase work throughput. Simon Keyes from Arqiva said Precursive gave people the right tools. This led to better capacity planning and streamlined delivery for TV, radio, and satellite infrastructure.
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VeryConnect helped the Institute of Telecommunications Professionals (ITP) modernize their membership management. ITP faced manual processes for payments, mentoring, and... member access. VeryConnect's platform automated payments and renewals, reducing admin work. Mentoring is now matched by an algorithm, making it easier for members. Members use a portal to access resources and events. Staff now focus more on member support and program development.
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OutSystems helped CITIC Telecom CPC modernize over 100 legacy applications. The IT team needed a secure, cloud-native platform to standardize... user experience and speed up innovation. OutSystems enabled fast delivery, with the first app launched in 4 months. The platform supports advanced features like augmented reality and deep learning. CITIC Telecom CPC improved operational efficiency and customer experience for its enterprise clients.
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Quickbase helped Swisscom Event Solutions improve project management. Before Quickbase, tracking tasks and timelines was hard. Employees struggled to find... information and keep up with deadlines. With Quickbase, the team could access project data from anywhere. This made tracking and reporting easier. Team productivity went up. Customer satisfaction improved. The solution was easy to use and needed little training.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with... Zoho CRM, streamlining sales, billing, support, and field engineering. Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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Puzzel Conversational Intelligence helped Telmore, a Danish telecom provider, automate call tagging for its 80 customer service agents. Manual tagging took... over 400 hours each month and was inconsistent. With AI-driven automation, Telmore now saves 400 hours monthly. Agents spend more time helping customers and less on repetitive tasks. The solution improved call quality and customer experience.
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BOSS811 helped SyncGlobal Telecom save 15-20 minutes per ticket and cut costs. The cloud-based ticket management system let the team... record more data and use custom dashboards. Mobile apps made it easy to capture and tag photos or videos to tickets. Map integration gave a clear view of dig sites. SyncGlobal praised BOSS811 for great customer service and regular product updates.
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BMC Control-M helped a large telecommunications company automate billing and scheduling. The company saw a 406% ROI and payback in... 2.4 months. Automation let them reallocate or eliminate 9 billing staff and avoid new hires. They improved customer satisfaction by reducing billing errors. BMC Control-M also enabled automation for truck dispatch and message accounting, boosting productivity.
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BMC Control-M helped a large telecommunications company automate billing and scheduling. The company saw a 406% ROI and payback in... 2.4 months. Automation let them reallocate or eliminate 9 billing staff and avoid new hires. They improved customer satisfaction by reducing billing errors. BMC Control-M also enabled automation for truck dispatch and message accounting, boosting productivity.
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Next4biz BPM helped Turkcell North Cyprus (KKTCELL) move from manual, email-based workflows to automated business process management. The team chose... Next4biz for its no-code, drag-and-drop process design. Integration and training took about 6-7 months, with support for CRM and CMDB systems. Now, over 30 processes run on BPM, including project management and HR requests. Employees can track and report on their work instantly, improving efficiency and transparency.
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ReplyOne helps Market Calling handle about 150,000 customer requests each year. Market Calling uses ReplyOne to manage emails, letters, and... faxes since 2019. The company improved customer satisfaction with the software. Costs and processing times went down. Efficiency in customer service went up.
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Air Comm is a wireless communications provider. Their support team struggled to track and manage over 4000 support requests each... month. They had problems with email clutter, low accountability, and poor visibility into open requests. They tried another tool but it did not solve their problems. After switching to Hiver, Air Comm delivered customer service 25% faster and saved 195 hours in a month.
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Rescue Live Lens from GoTo helped COSMOTE improve remote technical support. COSMOTE faced complex customer issues that often needed field... visits. They started with a proof of concept for Live Lens and then integrated it into their UFixit service. COSMOTE bought 28 Live Lens licenses for 84 support agents. The solution made customer problem resolution faster and more efficient. Many issues now get fixed on the first call, reducing the need for home visits.
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Splunk AppDynamics helped Vodafone Italia improve performance. Vodafone Italia used the solution to optimize their systems. The company saw better... results in their operations. The case highlights how Splunk AppDynamics supports large telecom businesses.
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OpenPhone used Cardina to automate customer support. Before Cardina, support teams handled every request manually, causing delays and stress. Cardina... enabled 54%+ of customer inquiries to be self-served, saving time and money. OpenPhone saw a 4X return on investment. The support team now focuses on higher priority customers, and customer satisfaction improved.
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Qlik Sense helped Openreach cut delivery times for key services by half. The company replaced disconnected spreadsheets with unified dashboards.... This improved data literacy and made reporting faster and more accurate. Openreach now meets regulatory targets and controls project costs better. Managers use Qlik to track team performance and spot coaching needs. The new analytics team helps turn insights into actions.
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Qlik Sense helped Openreach cut delivery times for key services by half. The company replaced disconnected spreadsheets with unified dashboards.... This improved data literacy and made reporting faster and more accurate. Openreach now meets regulatory targets and controls project costs better. Managers use Qlik to track team performance and spot coaching needs. The new analytics team helps turn insights into actions.
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Jedox helped Digita speed up profit and loss reporting by 95%. Digita used to rely on Excel, which made reporting... slow and unclear. With Jedox, Digita created a new system for P&L, CapEx, HR planning, and financial consolidation. Now, 50 users can access all key data in one place. Monthly P&L reports that took two days now take just two hours. The finance team now gives better insights and supports business decisions across the company.
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ThoughtSpot helped Odido save €1 million each year by cutting data analyst and IT costs. Odido moved to a self-service... analytics platform, making data access fast and easy for business users. Analysts now spend less time on routine tasks and more on complex problems. The company improved productivity and can answer critical data questions in under 15 minutes. Odido replaced legacy BI tools and moved to the cloud for better efficiency.
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Power ON helped BuyIn cut monthly close time by 87%. BuyIn replaced Excel with real-time planning and writeback in Power... BI. Controllers now enter data directly in Power BI, removing manual uploads and spreadsheet errors. The new process reduced monthly procurement reporting from over 5 days to less than a day. Analysts and controllers now focus more on value-driven business topics. BuyIn improved collaboration and data accuracy across 30 countries and 45 operators.
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Power ON helped BuyIn cut monthly close time by 87%. BuyIn replaced Excel with real-time planning and writeback in Power... BI. Controllers now enter data directly in Power BI, removing manual uploads and spreadsheet errors. The new process reduced monthly procurement reporting from over 5 days to less than a day. Analysts and controllers now focus more on value-driven business topics. BuyIn improved collaboration and data accuracy across 30 countries and 45 operators.
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Power ON helped BuyIn cut monthly close time by 87%. BuyIn replaced Excel with real-time planning and writeback in Power... BI. Controllers now enter data directly in Power BI, removing manual uploads and spreadsheet errors. The new process reduced monthly procurement reporting from over 5 days to less than a day. Analysts and controllers now focus more on value-driven business topics. BuyIn improved collaboration and data accuracy across 30 countries and 45 operators.
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NBI is working to provide broadband access to over 569,000 premises. They aim to be the best open-access operator in... telecom. Digital.ai supports them with automation capabilities. Digital.ai Release and Deploy are key to their operations.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with... Zoho CRM, streamlining sales, billing, support, and field engineering. Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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Flowfinity helped RTS Associates replace paper forms with a mobile field data capture app. Before, staff spent hours re-entering data... and checking for errors. With Flowfinity, they now enter data directly on iPads, cutting labor costs by 30%. Data is more accurate and reports are ready faster. The app is easy to update when client needs change.
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Kyivstar used OneSignal to improve mobile app engagement and revenue. They switched from a legacy solution to OneSignal for better... targeting and automation. With OneSignal, Kyivstar increased monthly active users by 10% and boosted revenue-generating transactions by 50%. The company also saw up to 10 million UAH in incremental monthly growth from contextual notifications. OneSignal helped Kyivstar automate messaging and reduce app uninstalls.
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CleverTap helped Vodafone improve onboarding campaign CTRs by 15% and triple user engagement. Vodafone used CleverTap to segment users, recapture... lost purchases, and send personalized notifications. Re-engagement campaign CTRs reached 23.7%, and conversions doubled. The My Vodafone App team now tracks user flows, retention cohorts, and uninstalls to optimize marketing. CleverTap's mobile marketing platform enabled omnichannel engagement and higher customer retention.
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Airship's no-code native surveys helped Orange, a leading telecom company, boost customer feedback. Orange replaced HTML webview surveys with Airship’s... in-app surveys. This change made surveys easier for users and increased response rates by 30 times in just two months. Orange also saw a 9-point increase in NPS. Product owners used Airship’s Experience Editor and A/B testing to improve survey engagement without developer help.
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INEA increased click-through to their order page by 22. 5% using social proof. They are the largest telecommunications operator in...Wielkopolska, Poland. INEA used Insider's platform to improve lead conversion from their website. The platform provided a complete view of customer behavior and interests.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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Infobip partnered with Hrvatski Telekom to build AI-powered conversational support solutions for telecom customers. The solution uses generative AI to... improve customer engagement and automate support. Hrvatski Telekom leverages Infobip's platform to deliver better customer experiences. The partnership focuses on transforming telecom customer journeys with advanced conversational technology.
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Netmera Customer Engagement Platform helped Turkcell improve customer effort scores. Turkcell needed digital tools to measure metrics like chatbot kill... rate and customer journey. Netmera made it easy to create and edit in-app surveys and feedback campaigns. Turkcell collected real-time feedback and gained fast insights. The platform allowed Turkcell to reach 39.4 million subscribers and take quick action on customer feedback. Turkcell saved time and made campaign analysis easier with Netmera.
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Betty Blocks helped EDGE Technologies replace 7 software suppliers with a no-code platform. The CEO built custom applications for CRM,... order management, invoicing, and more. He created a working MVP in 2 months after just 2 hours of training. EDGE Technologies saw a 20% increase in productivity. The new system cut software licensing costs by 7 times and enabled faster growth.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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IQGeo's fiber network management software helped Alncom improve rural fiber deployment in North East England. Alncom used IQGeo to monitor... build progress in real time and create digital job packs, removing the need for paper. The software enabled fast, accurate network design and better collaboration between field and office teams. Field engineers now connect homes and businesses with a single site visit. Alncom achieved more efficient planning and construction, helping bridge the digital divide in rural areas.
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Yext Listings and Pages helped Deutsche Telekom manage information for 700 Telekom Shops. The company saw a 10% increase in... Google Direction clicks and Google Search Views after 11 months. Yext migrated 23,000 existing reviews and integrated 31,000 more, improving review management and online reputation. Customers can now find accurate shop details and book appointments online. The solution boosted search presence and customer engagement.
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CompleteFTP helped 3 Italia (H3G) improve secure file transfers. H3G needed better data security and standard practices for their large... mobile telecom business. They chose CompleteFTP for its easy use and strong security features. The solution enabled secure file transfers with encryption and made managing five servers simpler.
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Matrix42 Unified Endpoint Management helped Fastweb standardize processes and improve asset, license, and cost visibility. Fastweb needed to manage device... services for over 300 public sector organizations in Italy. The solution covered 110,000 desktop nodes, 43,000 network nodes, 215,000 phones, 13,000 servers, and 9,000 firewalls. Fastweb now manages 390,000 nodes and serves 2.4 million customers worldwide. The project succeeded in the first year, and Fastweb is considering expanding to mobile devices and new sectors.
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Nova used open source technology to build a cost-effective telco cloud. They wanted to lower costs and improve flexibility. Canonical... provided the open source solutions. Nova achieved a more affordable and scalable cloud for their telecom needs.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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TaskRay helped Metro Wireless increase project manager capacity by 50%. The company cut self-install and professional install times by about... 25%. Before TaskRay, Metro Wireless used a whiteboard and basic software, which led to dropped projects and delays. TaskRay streamlined project management and onboarding, letting Metro Wireless focus on sales and growth. The team now handles more projects without hiring extra staff, and onboarding is faster and more reliable.
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Wrike helped Arvig manage projects as they grew rapidly. Arvig faced problems with team coordination, project visibility, and missed deadlines.... Wrike improved project management and team collaboration. HR saved over 900 hours each year. Project costs dropped by about 20% on average. Arvig now delivers projects faster and more efficiently.
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Aha! helped Liquid Telecom centralize product management across many African countries. Before Aha!, teams struggled to track strategy and gather... employee ideas. With Aha!, they now define objectives, manage ideas, and plan releases in one place. The ideas portal lets all employees share and vote on suggestions. Reports and presentations are easy to create and update. Productivity increased and teams feel more unified. Everyone can see and share the product strategy easily.
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A company in the telecommunications and broadcasting industry had an old desktop app for managing TV tower data. The app was... outdated, hard to use, and did not work on mobile devices. XB Software helped modernize the app by moving it to the cloud and updating the front-end. They used AWS for storage and new tools for better data visualization. The new system is easier to use, works on more devices, and helps engineers make better decisions.
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Subex's solution helped MTN Eswatini fight fraud in the mobile money ecosystem. The telecom operator plugged revenue leakages and improved... dispute handling. The solution also built trust in the mobile money system. MTN Eswatini is part of the MTN Group, a major telecom company in Africa. The case study shows how Subex's technology supports secure mobile money operations.
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DISH Network's project management office struggled with disconnected tools and siloed departments. They used ClickUp to unify workflows and improve... collaboration. ClickUp helped them track work, standardize processes, and manage change better. The company built custom integrations for Salesforce and Jira. As a result, DISH Network increased project efficiency by 30% and managed 10% more complex projects.
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Backlog helped Choice Business Connections, a tech startup, launch an award-winning IoT portal. The team used Backlog to organize their... business roadmap and manage projects across different locations. Backlog replaced email for team communication, reducing confusion and improving collaboration. The Gantt chart feature helped manage resources and track progress. The company launched its product quickly and saved costs. All project information is now stored in one place for easy access.
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Qualtrics helped Lumen boost its Net Promoter Score by 17 points year-over-year. Lumen combined experiential and operational data using a... real-time customer insights platform. This let agents use a daily Customer Health Score to improve communication and empathy. Employee recognition, powered by Qualtrics, made technicians nine times more likely to resolve issues in one visit. Lumen saw lower operational costs and higher customer loyalty.
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Instabug helped Verizon improve the Verizon Cloud app's stability and security. Verizon needed a crash reporting and app health monitoring... tool that met strict privacy rules. Instabug provided private cloud hosting and unified crash data across iOS and Android. The platform made it easy to track issues and share data with outside vendors. Verizon achieved 99.9% crash-free sessions after using Instabug.
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SurveySparrow helped Exotel boost their Net Promoter Score by 10%. Exotel used in-app surveys to collect direct feedback from end... users. This made data collection faster and reduced manual work. The feedback gave clear insights to improve their product. Exotel now makes better product decisions based on real user input.
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Vodafone Ireland uses Mopinion for Websites and Mopinion for Apps to improve digital customer experience. The team wanted deeper insights... into customer behavior beyond what heatmapping and analytics tools provided. Mopinion helps them understand why customers act a certain way online and in-app. This feedback program supports their goal to make digital channels user-friendly and customer-focused. The solution enables Vodafone Ireland to optimize their website and app for better engagement and satisfaction.
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Davies helped Three boost its customer operations by empowering team leaders to deliver training and coaching. Team leaders delivered 98%... of all training and earned a 4.8 out of 5 score from their teams. Three saw an 8 point rise in NPS, an 11% increase in customer satisfaction, and an 8% efficiency gain. The program built a strong skills development culture in Three's contact centers. Customer experience and employee engagement improved quickly.
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Vodafone New Zealand used Thematic to improve their customer experience. They wanted to raise their Touchpoint Net Promoter Score (tNPS)... across all teams. Thematic gave them deep insights from customer feedback and helped them spot issues fast. After 9 months, Vodafone saw an increase in tNPS. Thematic also made it easier to find what matters most to customers and track the impact of changes.
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SurveySparrow helped Exotel boost their Net Promoter Score by 10%. Exotel used in-app surveys to collect direct feedback from end... users. This made data collection faster and reduced manual work. The feedback gave clear insights to improve their product. Exotel now makes better product decisions based on real user input.
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SurveySparrow helped Exotel boost their Net Promoter Score by 10%. Exotel used in-app surveys to collect direct feedback from end... users. This made data collection faster and reduced manual work. The feedback gave clear insights to improve their product. Exotel now makes better product decisions based on real user input.
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Genesys Cloud CX helped 3 Denmark bring together their sales and service teams. The platform enabled personalized customer experiences at... scale. 3 Denmark used AI-powered automation to improve efficiency. The solution connected data and channels for better customer journeys. The company saw improved teamwork and customer satisfaction.
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CXone Mpower helped Nex-Tech Wireless improve customer experience and efficiency. The company added omnichannel support, including live chat, SMS, and... chatbot features. Supervisors gained better visibility into agent performance and schedule compliance. Quality management tools highlighted areas for improvement. Nex-Tech Wireless now meets its average hold time targets and manages agent breaks to keep service levels high.
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MightyCall helps TellerWifi provide internet service to rural Colorado. The founder, Dan Ballantyne, uses MightyCall’s virtual phone system to stay... connected with customers and his team from anywhere. He has run the business from four or five different countries using MightyCall over Wi-Fi. The service lets him buy numbers nationwide and stay accessible. Customers appreciate the open communication and great service.
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Eckoh's self-service technology helped O2 cut weekly calls from one million to 450,000. O2 used an app, website, and web... chat to boost customer engagement and efficiency. The solution let O2 focus agents on complex queries and automate general inquiries. O2 reduced its contact centers from four to two and outsourced the rest. Capita and Eckoh delivered a 10-year contract, transforming O2's customer service operations.
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Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one... place. The unified agent desktop let agents handle interactions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.
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Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one... place. The unified agent desktop let agents handle interactions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.
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The largest mobile network operator in Singapore wanted to lower the high costs of making changes to their IVR system. Their old IVR... was expensive and slow to update. They used Tetherfi’s Interaction Workflow Engine to make call flow changes in-house. This made updates faster and more flexible. As a result, they reduced yearly IVR change costs by 80% and improved customer experience.
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Eventtia helped Neocenter run a virtual showcase event. Neocenter needed a platform for networking, tracking metrics, and post-event follow-up. Eventtia... provided interactive tools, a personalized lobby, sponsor modules, and dashboards. Premium Support handled event setup, letting Neocenter focus on content. The event had over 500 registered participants, 3,273 website visits, and 14 scheduled meetings.
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NACS had problems with their old association software. It was hard to update and needed a lot of IT help.... They switched to Fonteva, a cloud-based platform built on Salesforce. Now, staff can do more tasks without IT help. The IT team can focus on bigger projects. NACS also made event registration easier and improved their email system. They now have better data and can adapt quickly to new needs.
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U. S. Cellular needed a software solution to help with scheduling, managing, and reporting on their field marketing and experiential...activities. MainEvent built a system that manages requests, approvals, and notifications. The solution also captures customer data, integrates with a coupon fulfillment system, and allows for custom communications. U.S. Cellular can now track leads and analyze event data in real time. Their employees use an intuitive system that matches their business needs.
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Dreamcast provided event technology solutions for India Mobile Congress 2023. The event needed smart tools for registration, ticketing, and attendee... management. Dreamcast delivered Event Core, Phygital Events, and on-site solutions like check-in and facial recognition. These tools helped manage a large-scale tech event with many attendees. The solutions improved event operations and attendee experience.
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Azavista helped ADVA Optical Networking manage their annual Munich Symposium event. The challenge was to handle complex logistics like venue,... registration, and accommodations for over 250 participants. Azavista's platform let the team build event websites, track registrations, and generate reports easily. The event team saved about 30% of their time. All team members could access real-time data and collaborate better.
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Dreamcast provided event technology solutions for India Mobile Congress 2023. The event needed smart tools for registration, ticketing, and attendee... management. Dreamcast delivered Event Core, Phygital Events, and on-site solutions like check-in and facial recognition. These tools helped manage a large-scale tech event with many attendees. The solutions improved event operations and attendee experience.
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Monterosa / Interaction Cloud helped Vodafone engage customers in Qatar during major sporting and cultural events. Vodafone used the platform... to launch interactive campaigns like Football Fever, featuring games and quizzes for fans. The 2018 campaign reached 2.1 million people, drove 345,000 click-throughs to Vodafone promotions, and saw 1.2 million interactions. 85% of visitors completed a trivia challenge, and 14% of fans became active users of the Vodafone Qatar app. The platform enabled fast content updates and real-time performance tracking.
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O2 used the Horizon platform to boost engagement with its Priority loyalty app. By combining behavioral, location, and demographic data,... O2 sent targeted mobile offers to customers. This approach led to a 261% increase in app check-ins within six months. The solution focused on retaining valuable customers and optimizing campaign effectiveness. O2 leveraged customer data for micro-targeted, relevant offers.
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Loylogic’s Rewards Hub shopping mall solution helped Etisalat enhance its More Rewards loyalty program. Millions of members gained access to... a global rewards catalogue, using points or points plus cash for hundreds of brands. The integration enabled members to earn points while shopping online with preferred merchants. This innovation improved member engagement and expanded reward options in the telecommunications sector.
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Stamp Me helped Marceco, Boost Mobile's direct distribution partner, launch a loyalty program in over 1,000 US stores. The program rewards... customers for on-time phone bill payments with digital stamps, leading to free accessories. Marceco used Stamp Me's features like SMS, push notifications, and Birthday Club to boost engagement. Dealers found the platform easy to use and valued its robust reporting. Marceco met sales objectives and improved customer retention for Boost Mobile stores.
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Voucherify helped Connexin launch and manage personalized promotions for both B2C and B2B broadband customers. Connexin integrated Voucherify in less... than two months, reducing time to market by 80%. The team built and updated campaigns faster, without needing developer help. Offers based on geolocation improved customer satisfaction and redemption rates. Hyper-personalized promotions now scale easily across all channels.
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Comarch provided LG U+ with a full OSS software suite to help launch the world's first 5G network. LG U+ needed... to replace legacy systems and increase automation for better network management. Comarch delivered solutions for network inventory, planning, order management, and service quality. The project overcame challenges like time zones, language barriers, and cultural differences. The new system improved automation, data quality, and reduced operational costs for LG U+.
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Vodafone used mobile-pocket to power loyalty and offers in its NFC mobile wallet across six European countries. The platform enabled... easy integration of loyalty cards, campaign management, and reporting, helping Vodafone deliver a seamless shopping experience. Users could store loyalty cards, redeem coupons, and make payments in one app. Vodafone Wallet saw continuous user growth, high store ratings, and won global awards for best loyalty incentive programme and engagement. The solution set a benchmark in mobile payments and customer loyalty.
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AT&T uses Xoxoday for its rewards and recognition programs. Employees like the wide variety of vouchers available. Xoxoday helps AT&T... offer more choices for employee rewards. Swati Arora from AT&T says their team enjoys the platform. The solution supports employee engagement and satisfaction. Xoxoday makes rewards simple and flexible for large companies.
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Crunchbase Business helped Dialpad reach a 50% email open rate for its startup program. The team used Crunchbase's funding data... to build targeted lists of newly-funded startups. This led to a 22% conversion rate and saved 25 hours per month on list creation. Dialpad's marketing team used the data to send personalized, timely emails. Crunchbase Business automated data enrichment in their CRM and marketing automation systems.
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iSpot TV Conversions and Unified Measurement helped Consumer Cellular boost incremental reach by 5% in the 55+ audience. The company saw... a 21% increase in impressions and a 16% decrease in CPA in Q4. Consumer Cellular used iSpot to measure TV ad performance and optimize spend. The solution enabled data-driven decisions and improved CTV advertising results. The brand reached its target audience more efficiently and reduced wasted ad spend.
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Intelligence2day® helped Ericsson improve its Competitive Intelligence. Ericsson's GSM business unit faced wasted time and money searching for information and... buying duplicate reports. The team created the Business Information Center (BIC) to centralize and digitize content. This system made it easier to find information and reduced costs. BIC became one of the largest Competitive Intelligence systems in the world.
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Everlytic helps Vox automate client communications using email, SMS, and voice. Vox uses Everlytic’s transactional messaging to send ticketing, billing,... and account updates. The system lightens the load on customer service agents and improves efficiency. Vox Debtors uses SMS and voice broadcasting to improve payment collections. Reporting and engagement tracking are integrated into Vox’s support systems. This helps Vox scale its business and keep clients informed.
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Vonage had trouble finding and tracking their total addressable market in Salesforce. They also wanted to improve outreach and re-engage... old leads. Nexsales used the RightLeads Activated Data Platform to help Vonage identify and target high-quality leads. They uploaded 11,000 accounts and 100,000 contacts, and used AI to find the best outreach sequences. As a result, Vonage saw a 3x increase in activated go-to-market data, a 70% increase in TAM leads, a 4x increase in response rate, and 24-hour turnaround for data enrichment.
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SHANON MARKETING PLATFORM helped アルテリア・ネットワークス株式会社 manage COVID-19 workplace vaccinations. The company needed to handle both applications and on-site check-ins quickly.... They chose SHANON for its fast, cloud-based setup and QR code check-in system. The system was implemented in just one month, supporting about 1,000 employees and their families. The QR code feature improved check-in speed and accuracy, helping avoid crowding and ensuring smooth operations.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Insightrix used its Mobile Ethnography solution to help SaskTel understand customer perceptions and daily use of its telecommunication services. The challenge was... to uncover real brand perceptions and usage patterns as digital convergence and IoT trends grow. Insightrix conducted in-depth interviews, a 10-day online ethnography, and focus groups with SaskTel customers. The study revealed key insights into customer expectations, service value, and actual versus perceived time spent connected. These findings helped SaskTel develop a targeted communications strategy based on real customer behavior.
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Xfinity used Fandom to launch its 10G network during the Big Game weekend. They created gaming content with NFL stars... and influencers, hosting live streams and custom videos. The campaign included a gaming lounge for NFL players and celebrities, with strong product integration. Content was shared on Fandom.com and social media, reaching sports and gaming fans. Xfinity saw impressive reach and strong results, deepening brand connection with fans.
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NACS had problems with their old association software. It was hard to update and needed a lot of IT help.... They switched to Fonteva, a cloud-based platform built on Salesforce. Now, staff can do more tasks without IT help. The IT team can focus on bigger projects. NACS also made event registration easier and improved their email system. They now have better data and can adapt quickly to new needs.
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An American telecommunication giant needed a unified platform to manage workflow and business communication services. They used SharePoint and Microsoft... 365 for content management and proposal generation but wanted a single solution to streamline processes. Algoworks integrated SharePoint and Office365 with Salesforce to create a custom proposal generation solution. This included a user-friendly portal using Salesforce.com and Visualforce, allowing agents to access and manage data efficiently.
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Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just... over a year and a half old. It answers 63% of all customer questions. This leads to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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Orange France used a fast and sustainable IT solution. The company wanted to stay ahead in the telecommunications industry. They... focused on speed and sustainability. The solution helped them improve their IT operations. Orange France now leads with better technology and eco-friendly practices.
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Marin Social helped Verisure connect digital leads to offline sales. The team used Marin’s automation tools and expert advice to... improve campaign structure and efficiency. They saw an 87% increase in offline bookings year-over-year and a 28% increase over the previous quarter. Campaigns using Marin’s Budget Allocation tool had over a 15% decrease in cost per lead. Verisure also boosted reach in France with Marin’s Message Booster.
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Supermetrics helped AIS, Thailand's largest mobile operator, connect online and offline CRM data for a single customer view. AIS integrated legacy... SMS and PUSH systems with paid and owned media, enabling real-time, personalized messaging across all channels. The Data Activation platform unified customer journeys, improving customer intimacy and experience. AIS now delivers more relevant and consistent marketing at scale, strengthening its leadership in the telecom sector.
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Vodafone needed to adapt as it evolved from a mobile phone provider to a connectivity services entity. They faced challenges... with mergers and acquisitions, requiring consistent communication and a clear brand voice. Vodafone used Siteimprove's tools to monitor communication quality, focusing on tone of voice, accessibility, and inclusivity. Since 2015, Siteimprove has helped Vodafone improve their Digital Certainty Index and Quality Assurance scores. Vodafone achieved a 92/100 Content Quality Score, 88/100 Content Freshness Score, and 100/100 Security Score.
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Datameer helped BT Openreach improve operational efficiency. The company faced challenges managing a vast network and high service job volume.... Datameer enabled agile prototyping and rapid analytics delivery to operations teams. The platform provided easy data enrichment and pattern finding, helping teams drill deeper into network issues. Fine-grained security and governance met strict regulatory needs. BT Openreach saw increased agility and better control for end user analysts.
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New Relic helped amaysim monitor its technology stack as it grew. amaysim used New Relic to track infrastructure, apps, and... webpages. The platform made it easy to find and fix issues fast. This saved staff time and improved uptime by several percentage points. amaysim now manages customer experience better and can expand with confidence.
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Goalplan helped Telia manage Sweden's largest customer service team. Telia needed a new way to handle KPIs and communication across... stores and customer service. With Goalplan, all KPIs for sales and service are now in one platform. Managers and staff can see real-time results and coach instantly. Over 1000 users track 70 KPIs in the app. The solution increased engagement and made coaching and competition easy for everyone.
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Cresta helped Cox Communications improve sales and retention in their residential services contact center. Cox used Cresta Insights, Cresta Coach,... and Agent Assist to guide agents, standardize processes, and analyze conversations. Revenue per chat for residential sales increased by 20-30%, and retention revenue rose by 10-20%. Highly engaged agents using real-time coaching saw even higher gains. Sales managers reduced new hire ramp time by 2 weeks and increased their agent-manager ratio from 10 to 14. All new hires reached 100%-200%+ revenue attainment goals.
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AmplifAI helped Cox Communications improve customer service operations. Cox faced long admin tasks, slow report prep, and hard-to-track coaching. AmplifAI's... AI platform automated reports and gave real-time insights. Supervisors spent more time coaching agents. Cox saw $3.2 million in savings in 12 months. Customer experience scores rose by 13%. Average handle time dropped by 49 seconds.
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Dynatrace helped BT improve digital experiences and increase conversions. BT used Dynatrace to reduce outage times and digital incidents for... the EE brand by 50%. The platform gave BT fast root-cause analysis and deep visibility into their IT environment. Teams now make better decisions with AI insights and have less manual work. BT reports fewer callouts and better sleep at night thanks to Dynatrace.
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CloudShare helped NTT Innovation Laboratory Israel create fast, realistic product evaluation environments. Before CloudShare, NTT IL could not test new... technology in safe, real-world settings. With CloudShare, they built a "Virtual Smart Lab" to run proof of concepts and demos for multiple vendors. The team can now set up and change environments instantly, without DevOps help. CloudShare's clear pricing, strong control, and fast tech support impressed NTT IL. They now run 43 environments and plan to expand use to other NTT groups.
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Varicent Incentives helped KPN, a large telecommunications provider in the Netherlands, solve complex compensation challenges. KPN needed a flexible solution... to keep up with their changing IT landscape. Varicent Incentives made it easier for KPN to update plans and adopt new strategies. Calculation time dropped from 28 hours to 45 minutes. KPN reduced support staff from over 20 to under five. They now deliver commission payments on time and with 100% accuracy.
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Idomoo's Dynamic Video Ads helped O2, a top UK digital communications company, tackle high customer churn at the renewal stage. O2 used Idomoo's... Facebook video ad solution to create a personal upgrade journey for each customer. The campaign was the first of its kind in the mobile industry. O2 aimed to boost conversions and reduce churn by making upgrade offers more engaging. The case highlights the power of data-driven, personalized video marketing in telecommunications.
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MadCap Create and MadCap Syndicate helped Rogers Communications cut content development costs by 53%. Rogers used these tools to deliver... learning assets to over 54,000 employees. The company also launched interactive educational podcasts to boost learner engagement. Consistent, up-to-date content supports their workforce. These solutions improved employee training and knowledge delivery.
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Granite Telecommunications needed to make its account manager training more efficient. The company used to rely on in-person training, which... took a lot of time and was hard to update. They switched to using Articulate 360 and Storyline to create e-learning courses. This let account managers train at their own pace and made it easier to update training materials. As a result, Granite achieved 95% learner completion for company-wide training for four quarters in a row and saved over 800 hours on account manager training.
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Easygenerator helped T-Mobile Netherlands meet all training requests with only 25% of their original L&D staff. The company used Easygenerator... to let employees create their own training content. This made training creation 12 times faster. The number of training resources increased fivefold. Within one year, T-Mobile fulfilled 100% of training requests using Easygenerator.
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Publitas helped Optronics turn a 750-page print catalog into a digital marketing tool. The new interactive catalog increased pageviews by... 300% and expanded reach by 212.5% in one month. Optronics also cut catalog costs by 50%. Customers now find products faster with a custom menu and search bar. The digital catalog improved user experience and engagement for Optronics.
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Figma design systems help Orange bring together many teams. Orange Group wants to align up to 600 designers with one... design system. Jérôme Ferrari Fromager leads this project. The goal is to improve efficiency by 30%. Orange has nearly 130,000 people. Figma helps unify design and speed up workflows.
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Monitera's Social Media Management Center helped Vodafone Turkey monitor social media in real time. Vodafone used Monitera's Listen, Engage, and... Wall products to track brand mentions, manage team access, and view performance dashboards. The solution improved Vodafone's customer responsiveness and increased customer satisfaction by 40%. Vodafone also optimized digital strategy and improved team management with instant performance reports. The system enabled 24/7 alerts for extraordinary situations, helping Vodafone act quickly.
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Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI... tools like Auto Boost and Smart Bidding. The team automated many tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.
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Conviva’s streaming analytics helped a top telecom company in Portugal improve customer service. The company used Conviva to reduce service... calls and boost quality of experience for viewers. Real-time insights let them spot and fix issues fast. The result was better streaming and happier customers. This shows how streaming analytics can transform telecom support.
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listening247 helped a telecom client use social listening analytics with their consumer surveys. The client had to manage over 620,000... social media posts and align different customer satisfaction scores. listening247 used advanced data curation and a detailed taxonomy to sort the data. They combined NPS and NSS data with market events for better analysis. The client gained better customer insights and made smarter business decisions.
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Determ helps m:tel improve PR efficiency and planning. m:tel needed real-time media monitoring to track mentions and press release coverage.... The team uses Determ for fast results, daily and weekly reports, and mobile access. Determ saves them hours each day and gives insights they could not get manually. The platform helps m:tel plan better PR strategies and measure key metrics like reach and sentiment.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering... process. DELTA worked with Yellowgrape to optimize their CRO using Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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Veloxy helped Vast Networks grow sales by 400%. Vast Networks used Veloxy's Sales AI and Salesforce integration. The company improved... sales productivity and data quality. After three months, they doubled their sales win rate. Veloxy made it easier for Vast Networks to manage leads and pipeline. The results show strong sales growth and better use of Salesforce.
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Seismic helped Lumen Technologies drive growth and innovation. Lumen faced a complex transformation at scale. Seismic empowered teams and built... strategic tech partnerships. This led to more efficiency and business growth. Lumen is a global technology company focused on networking and edge cloud.
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BT Global Services wanted to improve sales to meet the challenge of digital transformation. They used SalesMethods’ OrgChartPlus to help... their sales teams build better customer relationships and manage accounts. The tool let them organize contacts, target stakeholders, and make custom org charts in Salesforce. BT also set up training and support to help their teams use the tool well. As a result, they saw more account penetration and a bigger share of their customers’ spending.
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Yext Listings and Pages helped Deutsche Telekom manage information for 700 Telekom Shops. The company saw a 10% increase in... Google Direction clicks and Google Search Views after 11 months. Yext migrated 23,000 existing reviews and integrated 31,000 more, improving review management and online reputation. Customers can now find accurate shop details and book appointments online. The solution boosted search presence and customer engagement.
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Mvine delivered a secure HR portal and mobile app for BT in just 12 weeks. The solution integrated with SharePoint... 2013 and BT’s backend systems, including Oracle HR and PeopleSoft. Mvine provided consultancy, rapid prototyping, and a flexible demonstrator to improve employee engagement and streamline HR services. The project met tight deadlines and budget, helping BT shape its HR roadmap and enhance user experience. BT valued Mvine’s expertise, agility, and ability to deliver a disruptive, user-centric HR platform.
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Acceleraid personalisation software helped a leading telecommunications provider improve their customer portal. The AI-based solution created the right page for... each visitor and optimized the customer experience. Acceleraid analyzed visitor data in milliseconds and delivered personalized website elements. This led to 32,000 additional contract renewals and 16,000 extra partner card cross-sells. The contract renewal rate increased by 8% compared to the control group.
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Kommunicate's WhatsApp chatbots helped TelOne reduce long customer lines at their stores. TelOne used Kommunicate to let customers check balances,... recharge, and get broadband info through WhatsApp. The chatbot handled FAQs and common queries, freeing up 25% of TelOne's support agents to focus on complex issues. Now, 90% of customers interact directly with the bot, with over 20,000 unique conversations each month. TelOne praised Kommunicate for its easy integration and chatbot-to-human handoff.
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LivePerson's conversational messaging helped KDDI reach a 90% customer satisfaction score, its highest ever. KDDI used LivePerson to expand digital... channels and improve communication with customers. Messaging now outperforms call centers in customer satisfaction and reduces operator turnover. The solution supports channels like LINE and Apple Messages for Business. KDDI improved support for younger customers and increased retention.
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eGain KnowledgeAgent and eGain SelfService helped Bell Aliant cut call handle time by 17%, saving $1. 53 million. The telecom...leader saw a 7% boost in first-call resolution and a 5% rise in customer satisfaction. Bell Aliant unified four contact centers into one knowledge base for English and French. The solution reduced agent training time and escalations. Customers found the self-service site fast and easy to use.
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Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track... content performance and Emplifi Publisher to schedule over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.
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Haptik's WhatsApp chatbot helped Jio automate partner onboarding, recharge journeys, and digital ID generation. Jio faced challenges with manual onboarding,... tracking, and support for its large partner network. The WhatsApp solution enabled seamless onboarding, instant PRM ID creation, and easy booking and payment flows. Partners can now assist customers and manage incentives directly on WhatsApp. The unified system improved operational efficiency and partner engagement at scale.
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MOVEit helped Phonero replace its old file transfer system. Phonero needed secure, automated file transfers to meet strict EU data... rules. MOVEit automated over 280 daily tasks and integrated with AWS S3, SharePoint, and SFTP. Billing operations now have zero downtime. Tasks that took hours now take minutes. MOVEit supports Phonero’s growth with unlimited automation for invoice files.
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Acqueon Campaign Manager replaced DISH Network's outdated Noble Systems platform. DISH faced slow campaign tools and incomplete customer records. Acqueon... integrated with their Cisco Contact Center and mobile app in under 6 months. DISH saw a 25% efficiency improvement, 30% higher connect rate, and 28% boost in customer satisfaction. The number of campaigns executed more than doubled.
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Tealium’s Customer Data Platform helped M1, a leading Singapore telecom provider, unify customer data and break down data silos. M1 used Tealium... to create real-time, personalized messaging across web, email, and mobile channels. This led to higher conversions, with 89% of users moving smoothly through key funnel steps and conversion rates for some groups nearly doubling to 7.37%. M1 now processes 700,000 daily events and delivers 77,000 personalized recommendations each day, earning $200,000 in media value annually.
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Zeotap CDP helped Virgin Media O2 save £1M through a paid media suppression strategy. The company used Zeotap to improve... marketing efficiency and bring in more customers. The solution focused on optimizing paid media spend. Virgin Media O2 shared their experience at DMEXCO, highlighting the impact of Zeotap's customer data platform. This case shows the value of data-driven marketing in the telecommunications industry.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering... process. DELTA worked with Yellowgrape to optimize their CRO using Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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OSF Digital used its Quick-Start-Direct-to-Consumer-Commerce-Lösung to help PLDT Inc. launch a new DTC e-commerce site fast. The solution, built on... Salesforce Commerce Cloud, enabled PLDT to open new sales channels and offer exclusive product packages to students at partner universities. Integration with university SSO and existing fulfillment systems ensured secure access and smooth order processing. Only authenticated students could shop, creating a unique experience for partners. The project strengthened PLDT's direct-to-consumer business and digital transformation.
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Cerillion helped Sure automate fibre-to-the-premises (FTTP) provisioning. Sure needed to speed up service delivery and improve operational efficiency. Cerillion provided... a BSS/OSS solution for triple-play services. The solution enabled faster time-to-market and better operational performance. Sure now delivers fibre services more efficiently.
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Fanplayr helped ho. Mobile, an Italian MVNO, boost monthly conversions by over 1,000. The company used Fanplayr's real-time segmentation and... personalized on-site messaging to target low-intent users. For users not in the conversion funnel, engagement reached 4% and post-click conversion was 2.5%. For those in the funnel, 36% completed transactions after engagement, with a 38% promotion code redemption rate. This improved customer retention and engagement.
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Gotransverse helped Omni Fiber unify billing operations for both residential and commercial customers. Omni faced challenges with multiple inherited billing... systems and complex commercial account structures after acquiring other ISPs. Gotransverse provided a scalable, API-first billing platform with flexible account hierarchies and configurable reporting. Omni streamlined support for large commercial accounts, improved payment and reporting visibility, and established a foundation for future growth. The solution enabled Omni to scale confidently and deliver consistent, accurate billing to all customers.
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Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools and integrations, including credit... scoring and ERP data transfer. Overdue balances dropped to under 10% of outstanding amounts. Alertis improved current receivables by 10% and reached 96% current aging, even as revenue nearly doubled. Customers now get invoices faster and with fewer errors.
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Bloomreach Content helped Deutsche Telekom deliver personalized mobile experiences to over 1. 5 million users. The company needed a flexible,...API-first CMS to manage content for 18 brands across 13 countries. Bloomreach enabled fast go-live in under 6 months and global rollout of role-based workflows. Content managers now have regional access, making content management easier and more efficient. The solution protects user privacy while personalizing content for each device and location.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Thnks helped Star2Star, a Sangoma company, save hours each week by making it easy to send gestures of gratitude to customers. The sales team... used to spend too much time on admin tasks like sending thank you notes. Thnks let them send digital and physical gifts quickly, with personalized messages and easy tracking. The platform's features, like budget controls and a large catalog, made the process simple. As a result, the team could focus more on building customer relationships and less on logistics.
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Flowlu helped Realworld Systems unify their business management. Before Flowlu, they used many IT apps, which made teamwork and information... sharing hard. They needed a single, easy platform. Flowlu was simple to use and offered great value. The team moved their workflows with little disruption. Now, Realworld Systems has better transparency and smoother operations.
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Flytxt's AI-driven cross-selling solution helped Telco Group increase fixed and broadband revenue by 20% across four markets. The solution enabled... best-fit plan recommendations and omni-channel promotions. Telco Group sold 98,000 home segment products and gained $585,000 in additional revenue. The AI solution contributed 20% of total revenue from the home segment. This case shows the impact of AI on telecom sales and customer engagement.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by... 55%, from 11 days to five. Overdue debt dropped from 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Swisscom needed a way to organize large amounts of photos for its myCloud service. They wanted a solution that could... sort images by topic and work on their own servers for privacy. After testing several options, Swisscom chose Imagga for its strong technology and easy setup. Imagga's API helped Swisscom improve how users manage and search their photos. The solution met strict privacy needs and made photo organization automatic.
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Overcast's Content-as-a-Service platform helped Vodafone Ireland manage video assets for its TV service. Vodafone needed a tool for teams with... different skill levels to access and edit video. Overcast provided a solution with variable permissions and easy clipping for promotions. The platform let broadcasters upload content directly, cutting import times. Vodafone reduced outsourcing costs and sped up content delivery to market.
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Vodafone faced a challenge in attracting tech-savvy candidates due to its evolving landscape from 'telco' to 'techno'. They needed consistent,... engaging content for recruitment. Papirfly provided a solution with a brand management platform that simplified asset creation and ensured brand consistency. This platform allowed local teams to create on-brand materials easily, improving efficiency and maintaining global brand guidelines.
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DRMtoday helped Get AS, a leading Norwegian cable-TV and broadband provider, secure live and on-demand video content across all devices. Get AS faced... challenges with DRM technology fragmentation and high per-event licensing costs. DRMtoday offered a single integration supporting all major DRM systems and a cost-effective per-active-user billing model. The solution enabled smooth cross-platform streaming, easy integration, and robust content protection. Get AS successfully launched the service to 1 million TV customers, receiving positive feedback and planning further growth.
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Magenta Telekom used the Readpeak platform to boost awareness of its non-EU travel packages. The campaign targeted Austrian travelers with... native ads, focusing on cost control and easy activation through the MeinMagenta app. Using a cost-per-engagement model, Magenta Telekom measured real interactions, like reading time and clicks. Content-driven formats outperformed branded creatives, and device usage showed no significant differences. The campaign strengthened Magenta Telekom’s image as a trusted travel companion and digital self-service leader.
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ASUS needed to stand out in the competitive telecommunications industry. They partnered with Social Native to promote their new phone's... high-quality camera. The collaboration focused on creator activation to increase awareness.
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Cox Communications wanted to turn passive readers into dedicated consumers for CoxHub. They needed to reach a local audience and... drive new pay-per-view customers, but lacked an editorial infrastructure. CoxHub used Contently's platform and network of writers to create high-quality multimedia content. Engagement rose quickly, and they used analytics to lower promotion costs. After one year, they published 1,200 stories and saw a 50% increase in pay-per-view conversions.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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Tele2 used InAppStory to add a nostalgic game to its mobile app. The goal was to get users to open... the app more often and try new features. Over 171,000 unique users played the game, with more than 422,000 total plays. The most active user played 203 times. App usage increased by 40-50% during the campaign. Tele2 saw higher engagement and plans to keep using gamification.
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Inxmail helped congstar improve its email marketing over 10 years. congstar needed to manage complex campaigns and send millions of... emails each year. Inxmail provided mailing management, automation, and consulting. This let congstar save time and focus on its main business. The partnership led to higher sales, more new customers, and better customer retention. Email deliverability and resource use also improved.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with... Zoho CRM, streamlining sales, billing, support, and field engineering. Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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Netcore’s AMP-powered email helped ACT generate over 4,500 leads. The campaign created ₹3.23 million in opportunity revenue. ACT used Netcore’s... email innovation to boost engagement. The solution delivered strong results for lead generation and revenue. The case shows the impact of advanced email marketing in telecommunications.
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Nokia needed a mobile solution for their training staff who faced challenges with an existing web-based planning tool. The tool required... internet connectivity and was not optimized for mobile devices. Unique Computer Systems developed a mobile app for Nokia's Symbian and Windows Phone 7 devices. This app allowed trainers to plan and update schedules offline. The solution reduced stress and improved flexibility for trainers, enabling them to update schedules easily. The app worked well on both Symbian and Nokia Lumia 710 devices.
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Knak helped DISH Network cut email creation time in half. Emergency emails now take just 2 days. The marketing team... saves 10 hours each week. Knak lets marketers create and approve emails in one system. IT can focus on technical work. DISH keeps creative control and brand consistency with Knak and Oracle Responsys integration.
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Semcasting Mobile Footprints and Title-Based Targeting helped a Fortune 100 ISP build brand awareness in Sacramento. The ISP needed to... reach government IT decision-makers for CALNET contracts. Semcasting used geofencing and job title targeting to reach the right people at work and at home. The campaign generated over 2,000 landing page views per month from the target audience. The ISP saw increased brand engagement and is planning a similar campaign in the Midwest.
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LeadGenius helped a regional fiber provider improve sales engagement. The company struggled with low connect rates using outdated data. LeadGenius... delivered accurate SMB data and unique signals, like recent internet outages and new business openings. The conversation rate jumped from 1 to 8 per 60 dials. The team booked 3 meetings for every 20 conversations. This data-driven approach made sales outreach more effective and efficient.
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Dialpad used 6sense Professional Services to improve their digital account-based marketing. They needed help to build and manage a multi-product... campaign without going over budget. 6sense gave them strategic expertise and better creative performance. Dialpad saw a 17% reduction in cost-per-click. They also had a 41% increase in influenced form fills. This let them focus on long-term growth and campaign optimization.
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CIENCE helped Dobson Fiber generate B2B sales leads. Dobson Fiber needed more qualified leads for their business. CIENCE used sales... development services to target the right companies. They used multi-channel outreach and strategic sales playbooks. Dobson Fiber got more qualified leads as a result.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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Comarch provided LG U+ with a full OSS software suite to help launch the world's first 5G network. LG U+ needed... to replace legacy systems and increase automation for better network management. Comarch delivered solutions for network inventory, planning, order management, and service quality. The project overcame challenges like time zones, language barriers, and cultural differences. The new system improved automation, data quality, and reduced operational costs for LG U+.
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Pronovix used its Zero Gravity developer portal solution to help Vodafone build a single API marketplace. Vodafone wanted to make... it easier for developers to access and use their APIs, which were previously spread across different markets. The new portal is a self-service one-stop shop that reduces complexity and lowers operational workload. Pronovix also updated the portal's documentation in 2024 and 2025. The Vodafone Developer Marketplace now handles 155 million Identity API calls and over 130 billion SMS messages each year.
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Nextcloud helped Deutsche Telekom migrate millions of MagentaCLOUD users in 2021. The migration created a simple and strong online storage... for documents and photos. Users now have an easy way to store and access files. The case study highlights the challenges, technical steps, and results of using Nextcloud. The solution supports millions of users with powerful features.
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Adform’s Carbon Reduction feature, powered by Scope3, helped Vodafone Germany cut its digital advertising carbon footprint. The team used domain... optimizations and removed 30% of the highest emitting domains. This process ran in four cycles during the campaign. Vodafone Germany also saw a reduction in cost per acquisition. The solution provided clear reporting on CO2 emissions per thousand impressions.
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Alation helped NTT DOCOMO improve trust in AI data and increase analyst productivity. NTT DOCOMO faced challenges with complex data... assets and limited data searchability. Analysts spent too much time searching for data instead of analyzing it. Alation provided a centralized platform for data governance and discovery. As a result, analyst productivity increased by 10 times and analyst workloads dropped by 30%. Over 7,000 users at NTT DOCOMO now use Alation.
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AI Accelerator from Datatonic and Google Cloud cut BT Group's AI deployment time from six months to six days. The MLOps platform... automates and monitors AI model rollouts across BT's 29 petabyte data estate. It uses standard tools and templates to speed up production and ensure safe, ethical AI use. BT aims to generate over £500m in internal value from data and AI in five years. The platform frees up data scientists to focus on new projects and drives innovation in telecommunications.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Nokia needed a mobile solution for their training staff who faced challenges with an existing web-based planning tool. The tool required... internet connectivity and was not optimized for mobile devices. Unique Computer Systems developed a mobile app for Nokia's Symbian and Windows Phone 7 devices. This app allowed trainers to plan and update schedules offline. The solution reduced stress and improved flexibility for trainers, enabling them to update schedules easily. The app worked well on both Symbian and Nokia Lumia 710 devices.
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Comarch provided LG U+ with a full OSS software suite to help launch the world's first 5G network. LG U+ needed... to replace legacy systems and increase automation for better network management. Comarch delivered solutions for network inventory, planning, order management, and service quality. The project overcame challenges like time zones, language barriers, and cultural differences. The new system improved automation, data quality, and reduced operational costs for LG U+.
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Comarch provided LG U+ with a full OSS software suite to help launch the world's first 5G network. LG U+ needed... to replace legacy systems and increase automation for better network management. Comarch delivered solutions for network inventory, planning, order management, and service quality. The project overcame challenges like time zones, language barriers, and cultural differences. The new system improved automation, data quality, and reduced operational costs for LG U+.
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Medallia helped Cox improve customer experience in the communications industry. Cox used Medallia's platform to manage and measure customer feedback.... The solution aimed to enhance customer loyalty and service quality. The case highlights the use of experience management tools for better business outcomes. No specific numbers or metrics are mentioned in the content.
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Port Networks used the NetSuite SMS integration from MessageMedia. They wanted to improve customer support and reduce phone queue times.... Many customers preferred SMS over phone calls. After using the SMS integration, Port Networks cut their customer support queue time by 50%. This helped them deliver better service and faster responses.
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BulkSMS integrated with Splynx helped Cosmiq Broadband fix late payments. Many customers missed email invoices, so bills went unpaid. SMS... billing reminders with payment links reached everyone fast. Customers paid with one tap. Admin work dropped and customer satisfaction rose. Cosmiq Broadband improved retention and made payments simple using SMS.
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Textmagic SMS Gateway API helped IXICA Communications Inc. reach 30–40% more clients who did not check email. The company integrated... Textmagic with their internal tools for business SMS and billing notifications. This led to a 20% increase in invoice payments by the due date. IXICA used SMS API Gateway and Email to SMS features to improve customer communication. The solution was reliable and easy to integrate with their management portal.
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Vendavo helped Corning Optical Communications optimize pricing for over 200,000 SKUs. Corning replaced an outdated analytics system with the Vendavo... platform, improving data access and decision speed. Vendavo Professional Services enabled fast implementation and ongoing support. In the first year, Corning identified over $10 million in financial impact. The solution also reduced IT costs and freed up internal resources.
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PROS CPQ unified the quote-to-order system for a €12B European telecommunications provider. The company struggled with slow product launches and... inconsistent offers across channels. PROS delivered a single quoting platform for 2,000 users in e-commerce, retail, and call centers. Product launch time dropped by up to 75%. The new system supports 99.9% uptime and handles 166,000 software objects for 250 price plans. The provider saved on catalog maintenance and updates.
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XaitProposal helped Bouygues Telecom improve its proposal process. The company faced challenges with standardization, efficiency, and scalability as bid volume... grew. XaitProposal enabled real-time collaboration, centralized content, and automated formatting. Over 80 contributors now use a shared knowledge base, saving time and ensuring consistent branding. The team reports higher quality bids, fewer errors, and better teamwork. Bouygues Telecom is also testing XaitAssistant for AI-powered content review.
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LivePerson's conversational messaging helped KDDI reach a 90% customer satisfaction score, its highest ever. KDDI used LivePerson to expand digital... channels and improve communication with customers. Messaging now outperforms call centers in customer satisfaction and reduces operator turnover. The solution supports channels like LINE and Apple Messages for Business. KDDI improved support for younger customers and increased retention.
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Aivo's virtual assistant helps NetUno offer 24/7 customer service on WhatsApp. NetUno manages over 20,000 conversations each month with 90%... query resolution. The solution automates key tasks like payments, activations, and tech support. This reduces call center workload and boosts customer satisfaction. NetUno is a leader in telecommunications.
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ChatrHub's AI-powered quality assurance helped a major telecom company cut quality assurance costs by over 90%. The company replaced 120... manual reviewers with just 3 analysts. ChatrHub analyzed 100% of customer calls, improving accuracy and eliminating sampling bias. The platform provided actionable insights into compliance, agent performance, and customer sentiment. Training became faster and more targeted, and compliance tracking improved at scale.
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Cognigy helped Mobily cut response times at its contact centers from 20 minutes to just 6 seconds. Mobily used Cognigy’s... conversational AI to build one unified system linked to eight channels. This reduced development work and improved time to market. Mobily saw higher customer satisfaction and enabled automated self-service and payments through social channels. Employee bots were also integrated into MS Teams and internal systems.
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Automation Anywhere helped SoftBank save 4,500 FTEs and cut recruitment hours by 85%. The company automated cross-functional business processes using... RPA and AI. SoftBank trained employees to drive automation and launched the Digital Worker 4,000 project. They received 52,000 generative AI proposals from staff in ten days. Mobile service registration time dropped by 50%.
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Kore. ai bots platform helped a global telecom giant improve employee productivity and reduce costs. The company faced complex processes...and high operational expenses. They used conversational AI to simplify workflows and speed up execution. The solution also aimed to lower customer support costs while keeping customer experience strong. The telecom leader optimized business operations with Kore.ai's technology.
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Xactly Incent helped Vodafone New Zealand automate incentive compensation, raising payment accuracy to over 98%. Manual processing time dropped from... two days to minutes. Sales teams gained daily tracking and live dashboards, boosting quota attainment. The Commissions Team’s NPS score shifted from negative to positive. Xactly’s analytics and flexible SPM platform enabled fast plan changes and better sales performance.
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Xactly Incent helped Vodafone New Zealand automate incentive compensation, raising payment accuracy to over 98%. Manual processing time dropped from... two days to minutes. Sales teams gained daily tracking and live dashboards, boosting quota attainment. The Commissions Team’s NPS score shifted from negative to positive. Xactly’s analytics and flexible SPM platform enabled fast plan changes and better sales performance.
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Core Commissions helped NetWolves cut their commission processing time from up to 15 days to just three hours. NetWolves used to... manage commissions manually in Excel, handling over 30,000 lines of data each month. After switching to Core, they no longer needed a full-time employee for commission management. The platform made their process faster and easier. NetWolves also found Core's support and tools helpful for simplifying their workflows.
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SalesIntel helped Rev. io clean up their CRM and reduce manual work by 40%. Rev.io struggled with fragmented and unreliable...prospect data. Their team wasted hours on manual research and dealt with a cluttered CRM. With SalesIntel’s human-verified data and unlimited enrichment, Rev.io boosted prospect engagement by 7%. The solution made their sales process faster and more efficient.
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Pobuca helped Vodafone improve business communication productivity. Vodafone needed to find the right contacts easily and set up a solid... communication channel. Pobuca provided solutions for customer loyalty, engagement, CRM, and virtual agents. Vodafone used Pobuca to make better decisions at the right time. The case highlights the importance of customer 360 and business intelligence for telecom companies.
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Seamless. AI helped Telintel cut their cost per lead in half. Telintel used Seamless.AI to run campaigns across 25 industries....They generated $2M in sales in just 90 days. The platform made it easier to reach decision makers and lowered client acquisition costs. Telintel found Seamless.AI more affordable than other marketing channels.
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Choozle helped an international telephone service provider test streaming audio ads against traditional radio. The goal was to raise brand... awareness with Hispanic audiences and increase unique website traffic. Choozle enabled real-time optimization and access to Spotify’s private marketplace. The streaming audio campaign achieved 32% better cost-per-click and a 1.51x higher click-through rate than traditional radio. The provider exceeded overall campaign impression goals and KPIs.
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Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track... content performance and Emplifi Publisher to schedule over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.
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Adform’s Carbon Reduction feature, powered by Scope3, helped Vodafone Germany cut its digital advertising carbon footprint. The team used domain... optimizations and removed 30% of the highest emitting domains. This process ran in four cycles during the campaign. Vodafone Germany also saw a reduction in cost per acquisition. The solution provided clear reporting on CO2 emissions per thousand impressions.
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Tealium’s Customer Data Platform helped M1, a leading Singapore telecom provider, unify customer data and break down data silos. M1 used Tealium... to create real-time, personalized messaging across web, email, and mobile channels. This led to higher conversions, with 89% of users moving smoothly through key funnel steps and conversion rates for some groups nearly doubling to 7.37%. M1 now processes 700,000 daily events and delivers 77,000 personalized recommendations each day, earning $200,000 in media value annually.
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Flowgear helped ECN solve integration problems with SAP Business One. ECN needed to connect its business applications to SAP for... a single source of truth. Flowgear's SAP connector made it easy to expose SAP APIs. ECN set up Flowgear quickly using its own technical team. Flowgear was more affordable than SAP's own integration tools. ECN plans to use Flowgear for more automation in the future.
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Relay42 helped AIS, Thailand's largest mobile operator, improve customer intimacy with data-driven marketing. AIS needed to unify online and offline... customer data and connect legacy SMS and push systems to their marketing stack. Relay42 enabled AIS to collect data across domains, import CRM data, and integrate all marketing channels. Now, AIS can send personalized messages across web, media, CRM, SMS, and push. This lets AIS deliver a more relevant customer experience and maintain its market leadership.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Jostle helped Vital Limited connect employees across New Zealand. The company needed a platform to share information and unite staff... in offices and remote locations. Jostle provided an easy-to-use hub for knowledge sharing, employee profiles, and engagement activities. Vital created VERN, their own resource network, to build a culture of connection. Employees now access HR and safety documents easily, and participate in company-wide events. Jostle made it easier for Vital to share knowledge and boost employee engagement.
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Pramacom uses Mattermost to keep communications secure and fast for their team in the Czech Republic. They needed a self-hosted... messaging solution to meet GDPR and Czech government rules. Mattermost helped them protect sensitive data and speed up incident response. In five years, they had zero security incidents and no major outages. The team also improved productivity with easy integrations and reliable mobile apps.
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Submittable helped AT&T exceed its film submission goal in just three weeks. AT&T used Submittable’s review platform and marketing services... to attract filmmakers for the AT&T Film Awards. They reached their 1,000 video submission target early, receiving entries from 41 states. The collaborative review process made it easy to shortlist winners. Submittable’s large creative network and contest management tools drove strong results for AT&T.
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Bulbshare helped Voxi by Vodafone reach 90% of UK 16-24 year-olds. The platform built a community of 200 young creatives.... These creators made 650 pieces of content. The campaign got 43 million views. Bulbshare enabled real-time engagement and authentic content for Voxi's marketing. This drove mass awareness and reach for the new SIM-only network.
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Assently Point of Sale helped DNA cut paper use by 36,000 sheets each month. DNA staff now save time and... do less admin work. Customers sign contracts digitally in stores, making the buying process faster and smoother. Staff and customers both report a better experience with e-signatures. The solution fits easily into DNA's systems and supports digital contract management.
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Docusign CLM helped T-Mobile Wholesale cut agreement time by 44%. Manual processes slowed deals and tied up 40% of non-contract... staff. Docusign automated workflows and approvals. The team saw 1.8x faster cycle times for high-value agreements. Staff were freed from contracting tasks. T-Mobile Wholesale reached measurable ROI in 3 months.
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A Million Ads helped Tracfone boost brand awareness with dynamic creative. The ads changed messages based on time of day... and rotated through Straight Talk Wireless plans. This made the ads more relevant and increased the chance of listeners switching during tax refund season. The campaign used data points like daypart and day of week to target consumers.
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MightyHive helped Sprint gain control and insight into digital media buying. Sprint wanted to cut unnecessary fees and optimize media... investments. MightyHive consolidated Sprint’s data and improved transparency in ad tech and data fees. Sprint reduced ad spend while increasing working media. The new approach enabled better audience segmentation and real-time campaign adjustments. Sprint’s digital transformation led to a more efficient and optimized media buying process.
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OSF Digital used its Quick-Start-Direct-to-Consumer-Commerce-Lösung to help PLDT Inc. launch a new DTC e-commerce site fast. The solution, built on... Salesforce Commerce Cloud, enabled PLDT to open new sales channels and offer exclusive product packages to students at partner universities. Integration with university SSO and existing fulfillment systems ensured secure access and smooth order processing. Only authenticated students could shop, creating a unique experience for partners. The project strengthened PLDT's direct-to-consumer business and digital transformation.
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Snow Software Asset Management helped Telkomsel cut Oracle software license costs by up to 10%. The company saved a potential... $74,000 a year on Microsoft subscriptions. Telkomsel reduced the time to collect license data by 90%. The solution identified over $740,000 in potential cost avoidance for Oracle license compliance. Telkomsel gained a single view of all IT assets, improving audit compliance and reducing risk.
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Invoca helped DIRECTV improve sales agent close rates by 110%. DIRECTV used Invoca for call attribution and to track marketing... campaign performance. The platform reduced cost per acquisition and gave full visibility into the call channel. DIRECTV used Invoca’s Google Ads integration and dynamic toll-free numbers to optimize marketing spend. Invoca PreSense empowered agents with caller journey data, improving conversions and customer experience.
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Ringostat helped TeleTropiciel, a Polish telecommunications portal, improve customer communication and track advertising call sources. TeleTropiciel needed better analytics to... see which marketing channels led to phone calls, not just online orders. Ringostat's call tracking replaced phone numbers on the site, letting TeleTropiciel see call sources, campaigns, and keywords. This data helped them optimize ads and improve service. TeleTropiciel praised Ringostat's support and extended their cooperation for another year.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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Epom Ad Server helped Gazeta Express boost website loading speed by 137%. The team saw a 50% increase in AdOps... productivity and a 59% higher click-through rate. Epom's advanced targeting, language support, and custom ad formats solved ad delivery and performance issues. Gazeta Express switched from Revive to Epom for better ad management and professional support. The solution enabled more impressions and improved user experience.
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Gong helped Aircall's EMEA team boost their qualified pipeline by 35%. Before Gong, the team relied on opinions and role-play... calls, not real data. After using Gong, they gained instant access to real call data. This improved onboarding and coaching for the team. Managers used Gong's features like patience metrics to track and improve call effectiveness. Aircall now uses Gong for coaching, onboarding, and guiding strategic initiatives.
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Enthu. AI helped CallHippo improve call monitoring and reduce manual work. CallHippo used Enthu.AI to track 100% of customer conversations...and spot issues fast. This led to a 20% drop in revenue churn and a 13% rise in new revenue. Agent CSAT scores went up by 21%. Teams across CallHippo now use insights from Enthu.AI to make better decisions and train staff.
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O2 UK used Localistico Local Ads to boost store visits. They redirected over 25,000 people to their stores. They saw... a 27% increase in sales from an ad campaign for new Xiaomi products. Their click-through rate went up by 11% by targeting local, high-intent customers. O2 UK tracked key metrics like CTR, CPC, and calls to measure campaign impact. They compared store performance to improve their marketing strategy.
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Yext Listings and Pages helped Deutsche Telekom manage information for 700 Telekom Shops. The company saw a 10% increase in... Google Direction clicks and Google Search Views after 11 months. Yext migrated 23,000 existing reviews and integrated 31,000 more, improving review management and online reputation. Customers can now find accurate shop details and book appointments online. The solution boosted search presence and customer engagement.
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Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one... place. The unified agent desktop let agents handle interactions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.
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Cyara helped Vodafone NZ improve customer experience in their large contact centres. Vodafone NZ needed to meet quality guidelines set... by the New Zealand government. Cyara's AI-Led CX Assurance Platform supported Vodafone NZ in delivering better customer journeys. The solution helped Vodafone NZ optimize interactions and reduce risk. This led to higher quality standards for their contact centre operations.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering... process. DELTA worked with Yellowgrape to optimize their CRO using Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics... and Exact Transcription Bot for better call analysis. Sales conversions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.
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BA Insight helped Global Telecom give employees secure access to search across many platforms at once. The company needed a... way to find information quickly and safely. BA Insight unified search made it easy for staff to get what they need from different systems. This improved productivity and kept data secure. Employees now work faster and with more confidence.
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KMS Lighthouse helped Orange cut agent training time by 50%. The knowledge management solution integrated with Orange's CRM and agent... dashboards. Orange reduced call center hold times by 5–10 seconds and improved first call resolution. The platform streamlined data management for millions of customers. Orange now delivers faster, more accurate customer support across channels.
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Rescue Live Lens from GoTo helped COSMOTE improve remote technical support. COSMOTE faced complex customer issues that often needed field... visits. They started with a proof of concept for Live Lens and then integrated it into their UFixit service. COSMOTE bought 28 Live Lens licenses for 84 support agents. The solution made customer problem resolution faster and more efficient. Many issues now get fixed on the first call, reducing the need for home visits.
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Airmeet helped a leading media and communications company connect over 10,000 employees worldwide. The company needed a scalable virtual event... platform for internal and partner events. Airmeet provided features for large-scale and hybrid events, real-time analytics, and strong engagement tools. The platform replaced multiple tools, unified global teams, and improved event engagement. Dedicated support and networking features made events more interactive and effective.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with... Zoho CRM, streamlining sales, billing, support, and field engineering. Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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NACS had problems with their old association software. It was hard to update and needed a lot of IT help.... They switched to Fonteva, a cloud-based platform built on Salesforce. Now, staff can do more tasks without IT help. The IT team can focus on bigger projects. NACS also made event registration easier and improved their email system. They now have better data and can adapt quickly to new needs.
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ROI Hunter helped Vodacom use their business data to improve e-commerce results. Vodacom connected product-level data from Adobe and other... channels using ROI Hunter’s platform. They used dynamic ads and a template editor to quickly create new creatives. Vodacom saw a 116% increase in incremental purchases and a 49% drop in cost per purchase. Incremental ROAS rose by 587%. A 65% increase in ROAS and a 42% reduction in cost per purchase were also achieved with new creatives.
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BlueWinston helped Orange Slovensko automate Google Ads for their e-shop. The agency Zaraguza managed the account and used BlueWinston to... create unique ads for each mobile device. This automation saved time and made campaign management easier. Orange saw a 30% decrease in cost per acquisition (CPA) for device sales. The campaigns also earned a Digital Pie 2020 nomination for performance.
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Qualtrics helped Lumen boost its Net Promoter Score by 17 points year-over-year. Lumen combined experiential and operational data using a... real-time customer insights platform. This let agents use a daily Customer Health Score to improve communication and empathy. Employee recognition, powered by Qualtrics, made technicians nine times more likely to resolve issues in one visit. Lumen saw lower operational costs and higher customer loyalty.
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AT&T uses Xoxoday for its rewards and recognition programs. Employees like the wide variety of vouchers available. Xoxoday helps AT&T... offer more choices for employee rewards. Swati Arora from AT&T says their team enjoys the platform. The solution supports employee engagement and satisfaction. Xoxoday makes rewards simple and flexible for large companies.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Onclusive helped Vodafone Germany manage its reputation and improve communications. Vodafone needed to track new reputation drivers and spot topics... that could affect its brand. Onclusive used a mix of automated analytics and human insight to deliver fast, detailed analysis. The solution showed how PR efforts supported Vodafone’s reputation and marketing goals. Vodafone used these insights to launch new engagement initiatives and measure communication success. The project won an AMEC Communication Effectiveness Award.
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Zefr helped Telefónica (Movistar Mexico) improve their YouTube ad campaigns. Telefónica wanted better brand suitability and lower CPMs. Zefr measured... campaign results and set a baseline. After using Zefr’s exclusions, Telefónica saw a 22% drop in CPMs and a 6.73% increase in brand suitability. Zefr also removed over 184,900 risky channels and videos from their campaigns.
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T-Mobile uses Corrigo to improve its facilities management. Chris Medina, a regional manager, highlights how Corrigo provides a one-stop shop... for asset management, work order ticketing, compliance tracking, vendor invoicing, and payments. This system helps T-Mobile achieve higher uptime and network resiliency. Corrigo streamlines processes, connects service providers, and enhances preventive maintenance scheduling, saving time and money.
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Kollective helped Orange deliver seamless video experiences across its global operations. Orange's new CEO wanted to improve employee communication and... engagement. The company used Kollective to make video a key tool for this goal. Kollective supported Orange in reaching employees worldwide. The solution focused on video performance and reliability. This helped Orange's CEO shine on the global stage.
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Offer18 helped Xcessmobil solve problems with complicated tracking platforms. Xcessmobil used Offer18 for accurate targeting, smart offers, and easy API... integration. The platform is user friendly and easy to navigate. Xcessmobil saw a 40% decrease in traffic loss. The filter logs feature helped them check reports in detail. Xcessmobil recommends Offer18 for its reliability and support.
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AT&T uses Xoxoday for its rewards and recognition programs. Employees like the wide variety of vouchers available. Xoxoday helps AT&T... offer more choices for employee rewards. Swati Arora from AT&T says their team enjoys the platform. The solution supports employee engagement and satisfaction. Xoxoday makes rewards simple and flexible for large companies.
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Persado helped Vodafone Italy boost conversion rates by 42% in CRM campaigns using AI-powered marketing creative. The platform optimized over... 2,000 campaigns, driving an 11% increase in total sales through SMS and push notifications. Vodafone also saw a 9% lift in winback campaign conversions and a 63% lift in SMS value creation campaigns. Persado's AI enabled personalized messaging, improved customer loyalty, and increased lifetime value.
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The Bot Platform helped Globe Telecom build custom bots for employee recognition, crisis response, and asset troubleshooting. During the pandemic,... Globe Telecom used DUDE for daily health checks and contact tracing, reaching 76% daily staff usage. WANDA increased employee recognition nominations by 900%. DANI streamlined IT support by integrating device issue reporting into Workplace. Survey response rates rose by 150%. The Bot Platform enabled Globe Telecom to quickly launch solutions, with DUDE built in just 8 days.
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Markopolo’s Enterprise tier helped Skitto, a digital telecom brand, recover from a negative brand sentiment crisis. After a wave of... 1-star reviews, Skitto used Markopolo to monitor and analyze three months of user data from 151,000 community members. Markopolo identified misinformation and network issues as the main causes of customer dissatisfaction. The insights enabled Skitto to re-engage audiences and create an actionable workflow to improve their brand status.
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Notifier helped OpenPhone, now called Quo, get their first 1,000 customers. The founders used Notifier to monitor Reddit for relevant... conversations and competitor mentions. This let them join discussions and connect with early adopters, all with a $0 marketing budget. Notifier turned social listening from a manual task into an automated process. OpenPhone grew to over 100,000 customers and raised $105 million. They still use Notifier for brand building, customer support, and market research.
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SaaSquatch helped RingCentral double the scale and efficiency of its referral program. RingCentral needed a flexible, integrated customer advocacy platform.... SaaSquatch enabled in-product experiences, dynamic rewards, and real-time sync with Marketo and Salesforce. The transition was seamless, reducing sales and customer issues. RingCentral now uses actionable insights to boost customer engagement and loyalty.
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Blue Billywig's Online Video Platform helped Telia train over 18,000 employees on fire safety and evacuation. Interactive video made learning... more engaging and easier to remember. Telia used the platform to cut down on customer service calls with explainer videos. The training reached staff in seven countries and got strong positive feedback. Telia's Wi-Fi TV-box explainer video earned over 85% customer satisfaction.
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Yext Listings and Pages helped Deutsche Telekom manage information for 700 Telekom Shops. The company saw a 10% increase in... Google Direction clicks and Google Search Views after 11 months. Yext migrated 23,000 existing reviews and integrated 31,000 more, improving review management and online reputation. Customers can now find accurate shop details and book appointments online. The solution boosted search presence and customer engagement.
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Veloce CPQ helped a cloud communications company improve their quoting process. The company had trouble with their old CPQ system,... which made it hard to add new products and led to manual quoting. With Veloce, sellers can now create fast and accurate quotes for over 2,000 locations. This made quoting much easier and more controlled.
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Flytxt's AI-driven cross-selling solution helped Telco Group increase fixed and broadband revenue by 20% across four markets. The solution enabled... best-fit plan recommendations and omni-channel promotions. Telco Group sold 98,000 home segment products and gained $585,000 in additional revenue. The AI solution contributed 20% of total revenue from the home segment. This case shows the impact of AI on telecom sales and customer engagement.
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2degrees used Perion's programmatic Digital Out-of-Home (DOOH) platform for a sustainable ad campaign. The goal was to show that DOOH... can be high-performing and eco-friendly. 2degrees used Scope3’s emissions modeling to select low-carbon screens and targeted ads during peak commuter hours. The campaign reached 1,698,275 impressions in 8 days and ranked 93 for carbon efficiency in New Zealand. The campaign proved that emissions-aware advertising can deliver strong results.
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Conductor Website Monitoring helped TELUS manage SEO for their large website. The small SEO team struggled to keep up with... constant site changes. Conductor's alert system quickly flagged missing SEO content during a trial. The team uses 24/7 monitoring, alerting, and change tracking to spot and fix issues. TELUS now relies on Conductor for audits and reporting, making their digital marketing workflow smoother.
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Azira helped Vodafone boost Samsung phone sales by 78%. Vodafone wanted to connect digital ads with in-store visits. Azira used... real-time audience data for dynamic OOH ads and digital retargeting. Black C Media managed a cross-channel strategy to guide users to stores. Results included a 4.3x higher click-through rate, 33% more accessories sold, and a 48% store visit rate from digital-to-retail campaigns.
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Envoy Visitors helped Raxio Group move from paper logs to a digital visitor management system. Manual visitor tracking took days... and slowed operations. With Envoy, Raxio automated reporting and cut time to insight by 99.9%. Visitor sign-ins now use QR codes for fast, secure entry. The system gives instant global visibility and supports GDPR compliance. Standardized workflows make it easy to scale to new sites.
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Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just... over a year and a half old. It answers 63% of all customer questions. This leads to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering... process. DELTA worked with Yellowgrape to optimize their CRO using Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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HeadSpin helped a major telecommunications brand improve its app user experience. The client needed better automation and performance testing to... support its digital-first model. HeadSpin provided a secure air-gapped on-premise solution for performance testing. The client used automated tests for key user journeys like navigation, plan selection, and SIM ordering. Custom dashboards tracked test results and performance KPIs. This made app releases faster and improved the experience for end users.
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Epom Ad Server helped Gazeta Express boost website loading speed by 137%. The team saw a 50% increase in AdOps... productivity and a 59% higher click-through rate. Epom's advanced targeting, language support, and custom ad formats solved ad delivery and performance issues. Gazeta Express switched from Revive to Epom for better ad management and professional support. The solution enabled more impressions and improved user experience.
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1CRM Enterprise helped ALLOcloud organize all customer data in one place. The company replaced five systems with 1CRM, improving business... structure and enabling a 360-degree customer view. ALLOcloud automated sales and marketing, saving time and boosting growth. Since using 1CRM, they hired over 20 staff and now serve 5000+ customers. Integrations and custom workflows made their processes faster and more efficient.
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Humanz used its creator commerce platform to help Turkcell show how wide its cellular coverage is in Turkey. The team sent... top travel influencers to remote places in Turkey. Influencers shared photos and videos to highlight Turkcell’s strong network. Humanz picked influencers with big Turkish audiences using its own data. The campaign got a 5.5% engagement rate, three times the industry average. It became Turkcell’s most effective influencer campaign and won the best influencer campaign of the year at the Inflow Awards.
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Frame. io helped Xfinity Creative build an in-house agency that worked fully remote. They used Adobe Workfront, Creative Cloud, Frame.io,...and Experience Manager to manage projects and creative work. The team saw a 700% increase in project velocity in the first year. They achieved 3x savings on agency fees, cut onboarding time by 50%, and kept 89% of their full-time staff. The solution made collaboration easier and improved creative results.
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Relativity aiR for Privilege helped a Fortune 100 telecom company speed up e-discovery. The team used aiR for Privilege on... 93,000 documents. Manual review by contract attorneys took two months. aiR for Privilege cut review time by 80%. The company saved months of work and thousands of dollars. They also stopped 5,000 costly mistakes from happening.
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OSF Digital used its Quick-Start-Direct-to-Consumer-Commerce-Lösung to help PLDT Inc. launch a new DTC e-commerce site fast. The solution, built on... Salesforce Commerce Cloud, enabled PLDT to open new sales channels and offer exclusive product packages to students at partner universities. Integration with university SSO and existing fulfillment systems ensured secure access and smooth order processing. Only authenticated students could shop, creating a unique experience for partners. The project strengthened PLDT's direct-to-consumer business and digital transformation.
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LaunchDarkly feature flag platform helps Vodafone improve digital experiences. Vodafone uses feature flags to manage releases and test new features.... This approach lets them deliver updates faster and with less risk. The solution supports better control and flexibility in digital product development. Vodafone enhances customer experience by using LaunchDarkly for safer, more efficient deployments.
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Richardson delivered a customized sales training program for Mitel. Mitel wanted to improve sales consistency and coaching to boost revenue.... The training included role-specific modules and agile sales coaching for managers. Mitel saw a 17% increase in average monthly billings for program participants six months after training. The program also achieved an 86% NPS rating and an 18% average knowledge increase post-training.
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RepTrak helped National Telecom recover 47% of COVID-19 share price losses in 2020. The company improved its reputation score by... 10 points among those aware of its pandemic support. National Telecom donated one million meals, waived fees, and provided free services to families in need. Public perception of the company as "greedy" dropped by 5%. RepTrak's reputation management and brand intelligence tools guided the crisis response.
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Pagefreezer helped a leading mobile network provider empower employees and improve customer satisfaction. The telecom company used Pagefreezer for legal... hold and online evidence collection. The solution supported compliance and streamlined digital record management. This case highlights the value of archiving and evidence tools for telecom compliance.
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