Success Stories | Customer Results & Use Cases in the Telecommunications

SentiOne helped Mobile Vikings grow their reach by 300% and increase sales by 70%. Mobile Vikings needed to measure marketing... effectiveness and brand reach without using traditional mass media. SentiOne provided tools for social listening, campaign analysis, and real-time monitoring. The team used the 4dx methodology to focus on organic reach as their main goal. With SentiOne, Mobile Vikings tracked results and adjusted actions quickly, leading to strong, stable growth.
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RingBoost used Awario to track brand mentions and competitor activity. Before Awario, they relied on Google Alerts, which missed key... social mentions. With Awario, RingBoost responds faster to customers and finds new leads. The tool helps them monitor PR efforts and competitor strategies. Awario saves time and improves team collaboration.
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Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to... help each other and for staff to manage content. This led to fewer support tickets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.
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Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to... help each other and for staff to manage content. This led to fewer support tickets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.
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Yext helped Deutsche Telekom manage information for 700 retail shops online. The company used Yext Listings and Pages to keep... store data accurate across search engines and platforms. Yext migrated over 23,000 reviews and integrated 31,000 more in 11 months. Google Direction clicks and Search Views rose by 10% year over year. Deutsche Telekom gained better control of its online reputation and improved customer engagement.
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e& used X to launch its #GoforMore campaign, aiming to shift from a telecom provider to a global tech group. The campaign used... X's branded features like Hashmojis, Hashfetti, and Custom Likes to boost engagement. Video Ads and Takeovers targeted key events for maximum visibility. The campaign achieved 1.9 million impressions and reached over 622,000 users in 24 hours. Nearly 97% of hashtag clicks happened during the Hashfetti event, showing strong audience interaction.
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Vodafone Germany used Sprinklr Marketing to automate and improve its social advertising. The team adopted AI-powered features like Auto Boost... and Smart Bidding. They achieved 100% adoption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with automation. The platform unified teams and made campaign management faster and easier.
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Vodafone Germany used Sprinklr Marketing to automate and improve its social advertising. The team adopted AI-powered features like Auto Boost... and Smart Bidding. They achieved 100% adoption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with automation. The platform unified teams and made campaign management faster and easier.
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Vodafone Germany used Sprinklr Marketing to automate and improve its social advertising. The team adopted AI-powered features like Auto Boost... and Smart Bidding. They achieved 100% adoption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with automation. The platform unified teams and made campaign management faster and easier.
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VulnDB helps Swisscom's security team manage vulnerabilities across the organization. The team uses VulnDB to centralize governance and monitor risks.... Swisscom distributes prioritized vulnerability data to the right teams. This reduces friction and boosts operational efficiency. Teams like CIRT and DevOps trust VulnDB for reliable security intelligence. Swisscom feels more confident in their risk management process.
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Spotler Activate helped DELTA, a Dutch telecom provider, cut drop-off rates in their digital ordering process. By adding information, social... proof, and exit-intent forms, DELTA improved the customer journey. A/B testing with Spotler Activate led to an 18.5% increase in conversion rate. The number of sales leads rose by 80% in five weeks. DELTA also won a CRO award for these results.
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Rain used DataEQ’s Analyse and Engage tools to improve customer sentiment. They launched new products and built their own customer... service platform. Every support team member used DataEQ tools to respond faster. By 2024, rain’s Net Sentiment score was 24 points higher than the telecom industry average. Staff compliments made up half of all operational praise, making rain the top network provider in South Africa.
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Orange uses Talkwalker for web and social media monitoring. Hundreds of employees access the platform worldwide. They combine internal data... with online and social insights. The tool helps analyze customer sentiment in complex markets. Artificial intelligence supports their analysis. Orange stays close to customer needs using Talkwalker.
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SuperOffice CRM helped Odyssey Systems boost telesales efficiency by 35%. The company replaced paper-based processes with a central information system.... This made it easy for staff to access customer data and manage tasks. Odyssey Systems grew turnover from £500,000 to £4,000,000 and increased headcount by 400%. The CRM's flexibility and scalability supported rapid business growth and award-winning customer service.
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POYNTING used eWay-CRM to connect teams across South Africa, Europe, and the USA. The company needed to manage sales, marketing,... and projects while improving collaboration. eWay-CRM integrated with Microsoft Outlook, making it easy for staff to adopt. The CRM helped POYNTING automate information sharing, track campaigns, and manage complex projects. This reduced admin work and let teams focus on closing deals.
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Soffront CRM helped Dial Telecom Romania improve customer service and internal communication. The company automated workflows and enhanced customer information... management. Customers now access invoices and support easily through a portal. Staff respond faster to feedback and complaints. Productivity increased with process automation and flexible workflows.
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IMTC used NetHunt CRM to automate sales processes and manage client data. The team created client folders and tracked deals... using reporting features. Managers set and monitored team goals in real time. NetHunt CRM supported SMS marketing and customer reward campaigns. IMTC maintained team momentum and improved client relationships with NetHunt CRM.
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Institute of Telecommunications Professionals (ITP) used VeryConnect’s membership platform to automate their operations. They moved away from manual systems to... streamline payments, mentoring, and communications. Automation reduced admin work and improved processes. Members now have a professional digital experience. The platform reflects the fast pace of the telecoms industry.
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Spotler Activate helped DELTA, a Dutch telecom provider, cut drop-off rates in their digital ordering process. By adding information, social... proof, and exit-intent forms, DELTA improved the customer journey. A/B testing with Spotler Activate led to an 18.5% increase in conversion rate. The number of sales leads rose by 80% in five weeks. DELTA also won a CRO award for these results.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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OneSignal helped Kyivstar increase monthly active users by 10% and boost revenue-generating transactions by 50%. Kyivstar used OneSignal to send... targeted push notifications and in-app messages to users of their MyKyivstar app. This improved user retention and engagement, and reduced app uninstalls. Automated, personalized messaging around billing and new features drove higher lifetime value. Kyivstar found OneSignal easier to use than their previous provider, enabling faster campaign launches and better user education.
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GoFormz helped Field Evolution save hundreds of thousands of dollars in damage claims. Field Evolution uses GoFormz digital forms to... capture before-and-after photos and track installations in real time. The platform supports a network of 125 subcontractors with user group permissions. Auto-email notifications and location fields improve job tracking and customer communication. Field Evolution saves about $90,000 a year and uses GoFormz as a selling point to win new business.
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Airship helped Orange boost customer feedback by 30x using no-code native surveys. Orange switched from HTML webviews to Airship’s in-app... survey tools. This change made surveys easier to use and increased response rates. Orange now gets as many survey responses in one day as it used to get in a month. The company also saw a higher NPS rating and improved app experiences. Product owners can now launch surveys without developer help.
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CleverTap helped Vodafone improve onboarding campaign click-through rates by 15%. Engagement with personalized notifications increased by 3x. Vodafone used CleverTap... to segment users and recapture lost purchases. Re-engagement campaign CTRs reached 23.7%, and conversions doubled. The My Vodafone App team now delivers timely, contextual messages across channels, reducing uninstalls and boosting customer retention.
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CleverTap helped Vodafone improve onboarding campaign click-through rates by 15%. Engagement with personalized notifications increased by 3x. Vodafone used CleverTap... to segment users and recapture lost purchases. Re-engagement campaign CTRs reached 23.7%, and conversions doubled. The My Vodafone App team now delivers timely, contextual messages across channels, reducing uninstalls and boosting customer retention.
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Apester powered Vodafone's interactive branding campaign. The campaign drove high brand awareness and outperformed UK norms. Female audiences and gift... shoppers saw big increases in brand perception. The interactive quiz made choosing gifts easier and boosted message association by 8X. The campaign delivered new information and kept engagement high.
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Bell used Flowfinity Actions to manage event coordination during the 2010 Olympic Winter Games. The app let staff update event... details in real time from smartphones and a web portal. Bell managed hundreds of events, 350 customers, 25 hosts, and 14 venues with the system. The solution helped management and hosts access up-to-date information and make fast decisions. Bell delivered a positive experience for guests and showcased their mobile technology.
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AT&T used H2O. ai to cut iPhone fraud by over 80%. The company saved $7M per year by predicting truck...battery failures and reducing breakdowns. Route optimization models built with H2O.ai saved more than $10M annually in fuel costs. AT&T moved from open source to an AI-as-a-Service platform, speeding up AI project delivery. The H2O AI Feature Store helped teams build faster, more accurate models. AT&T now runs many AI projects across its business units.
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Oki Electric used Alteryx to automate HR data integration and reporting. Before Alteryx, HR data was fragmented and reporting was... manual. Alteryx enabled automated data cleansing, standardized reporting, and improved dashboard performance. The HR team built a predictive talent analytics app using machine learning. Usability and maintainability improved, and BI tool license costs were reduced. The company plans to expand Alteryx use and build a system to prevent reliance on individuals.
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Jedox helped Digita speed up P&L reporting by 95%. The finance team moved from manual Excel processes to automated, integrated... planning and reporting. Now, monthly P&L reports take two hours instead of two days. All business units get real-time, transparent financial data. Finance now partners with departments to give insights and support decisions. HR planning and group consolidation are also improved with Jedox.
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Digital. ai Release and Deploy helped National Broadband Ireland automate software releases for a massive rural broadband rollout. NBI needed...to deliver applications quickly and reliably to support fiber optic expansion to over 569,000 premises. Manual deployment was slow and risky. With Digital.ai, NBI automated orchestration and deployment, improving workflow management and reducing errors. In 18 months, NBI completed 4,500 releases, now scaling to over 1,000 per month. Automation enabled NBI to stay on track with its ambitious seven-year rollout plan.
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ThoughtSpot helped Odido save €1 million a year by enabling self-service analytics. Analysts gained 40 extra days per month to... focus on complex cases. Business users now get answers to critical data questions in under 15 minutes. The move to ThoughtSpot and the cloud cut IT and analyst costs. Odido used ThoughtSpot to support a major M&A due diligence process, saving up to 15 days of work.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used CARTO's geospatial technology to build Vodafone Analytics. The challenge was to improve the accuracy and precision of mobile... location data. Vodafone wanted to predict customer movement and deliver better services. CARTO provided expertise in location intelligence and agile delivery. Vodafone now offers spatial mobile data insights to enterprise clients.
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Hiver helped Air Comm improve customer service response rates by 25%. The support team managed over 4,000 monthly requests and... struggled with email clutter, lack of visibility, and accountability. Hiver's shared inbox, auto-assignment, and notes features streamlined collaboration and tracking. The team saved 195 hours in a month and avoided duplicate responses. Air Comm now delivers faster, more organized support using Hiver.
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Qminder helped Sprint retail stores improve customer service and boost sales. Before Qminder, stores were crowded and customers waited in... long lines. The new queue management system let visitors sign in on an iPad and browse while waiting. Staff greeted customers by name and knew their needs in advance. Real-time data and statistics helped managers plan staffing and track performance. After Qminder, stores consistently exceeded 110% of sales quotas and customers enjoyed a better experience.
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SyncGlobal Telecom used BOSS811 to upgrade their One Call ticket management. Their team handles over 11,000 tickets a year. The... new system let them record more data, customize dashboards, and use mobile apps to capture photos and videos. Map integration helped them see dig sites and avoid utility damage. The solution saved 15-20 minutes per ticket and cut costs for the locate team.
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Nokia needed a multi-vendor marketplace system for an internal project. They chose Webkul's Magento 2 Multi Vendor Marketplace extension. Nokia... requested custom REST API features and received quick, dedicated development support. Webkul's team ensured compatibility with the latest Magento version. Installation and configuration issues were resolved fast by support. Nokia praised the extension and the rapid API customization.
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Helpjuice helped United Group cut employee errors by 20%. Trainers now get accurate information fast. The knowledge base reduced wrong... info given to users by 10%. United Group switched from Zendesk to Helpjuice for its easy interface and decision tree feature. Trainers save time and follow clear steps for support. Reporting tools improved knowledge management and reduced time spent on emails.
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Vodafone Germany used Sprinklr Marketing to automate and improve its social advertising. The team adopted AI-powered features like Auto Boost... and Smart Bidding. They achieved 100% adoption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with automation. The platform unified teams and made campaign management faster and easier.
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OpenPhone used Cardina to automate customer support and achieved over 54% self-serve rates. Before Cardina, every customer request required manual... handling, which strained the support team. Cardina enabled fast, accurate automation and easy integration with OpenPhone’s systems. The solution delivered a 4X ROI and projected six-figure savings in the first year. Customer satisfaction improved as the support team focused on complex issues.
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Mitel used OTRS to launch a global IT help desk in just 12 weeks after merging with Aastra. The company needed... a fast, flexible solution to support over 100 IT staff and handle 10,000-12,000 tickets per month. OTRS enabled automated workflows, transparent communication, and easy KPI reporting. The managed service reduced IT workload and allowed quick adaptation to new requirements. Mitel's HR and IT teams now benefit from streamlined onboarding and termination processes.
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ViaSat used xMatters to connect over 60 tools, including Splunk and Jira. This helped them improve service uptime and reduce... mean time to resolution to just 30 seconds. They also cut install times by 400%. The integration made the customer experience better. ViaSat's DevOps and Ops teams now support a complex network more easily.
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Deskpro helped Roadpost scale tech support for over 25,000 satellite device users. Roadpost replaced Outlook with Deskpro to gain visibility,... automate ticket routing, and track service levels. The knowledge base now gets 2,000–3,000 hits monthly, with 20–25% preventing support tickets. Only seven agents manage all support, thanks to automation and chat. Deskpro's reporting and custom fields help Roadpost reduce email volume and improve customer self-service.
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Centrical helped British Telecom transform employee learning for 150,000 staff. BT needed to boost engagement and connect learning to business... results. Centrical's platform delivered personalized microlearning and gamification. Employees became more motivated and repeated learning activities. The new system improved knowledge application and supported remote work during the pandemic. Integration with SAP SuccessFactors enabled real-time performance tracking.
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Rogers Communications used Conga CPQ and Conga CLM to unify its sales and contract operations. The company replaced legacy systems... to simplify quoting and contract management. This helped Rogers streamline opportunity, quote, and contract management in one system. The solution supported complex pricing needs in the telecommunications sector. Rogers improved sales efficiency and customer experience with Conga.
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SalesScreen helped Convins boost employee motivation and engagement. The company saw a 20% increase in results during competition weeks. SalesScreen... made KPIs and achievements visible across offices, driving friendly competition and social interaction. Employees became more aware of their progress and more connected to the company. Management found SalesScreen useful for supporting and communicating with staff.
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AmplifAI helped Cox Communications save $3. 2 million in 12 months by reducing average handle time and boosting customer experience...scores. The AI-driven coaching platform automated reporting and performance tracking, freeing supervisors to focus on agent development. Cox saw a 429% increase in coaching sessions for Account Services and a 49-second improvement in average handle time for Residential Technical. Customer experience scores rose by 13%. AmplifAI's integration led to measurable gains in efficiency and service quality.
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Optymyze unified, no-code platform helped a leading US telecom company improve customer service. The company automated its compensation management for... 1,700 employees. This reduced call and hold times and increased customer satisfaction. Managers now track agent performance with clear metrics. The new system links incentives to customer service scores. The company can quickly adjust incentive plans as market needs change.
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Swisscom Banking uses Checkmk to monitor over 1,800 hosts and 175,000 services for its finance sector clients. The company replaced... multiple monitoring tools with Checkmk, enabling secure, scalable, and on-premises IT infrastructure monitoring. Swisscom developed custom Oracle checks and capacity management features, allowing precise resource forecasting for banking customers. The solution supports strict regulatory requirements and delivers real-time insights, improving service quality and customer satisfaction.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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CloudShare helped NTT Innovation Laboratory Israel create instant, realistic product evaluation environments. Before CloudShare, NTT IL could not run live... technology demos or safe, real-world tests. With CloudShare, they built a "Virtual Smart Lab" to evaluate new technologies for clients. The team can now set up and modify environments in minutes, without DevOps help. CloudShare's clear pricing, strong control, and fast tech support impressed NTT IL. They used CloudShare to simulate a chemical factory for cybersecurity testing, running two months of simulations and choosing the best platform based on results.
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Stripe helped ByteSIM improve its payment system for global travelers. ByteSIM added Apple Pay, Google Pay, and Stripe Link, making... checkout faster and easier. Over 70% of transactions now use mobile wallets. Stripe Radar reduced ByteSIM’s dispute rate to 0.02%. Faster settlement cycles improved ByteSIM’s cash flow and supported global expansion.
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MTN Ghana used Vena Copilot to automate manual finance workflows. The finance team moved from slow, spreadsheet-based consolidation to real-time... data access. Vena Copilot enabled instant insights during executive meetings, saving hours of work. The team now spends less time on operations and more on strategic analysis. AI adoption is growing, with plans to expand into forecasting and reporting. MTN Ghana aims to shift finance from a reactive to a strategic role.
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BillingPlatform helped DirecTV Ad Sales automate billing and collections for over $2B in annual ad revenue. The platform unified billing,... collections, and credit management, replacing multiple legacy systems. DirecTV Ad Sales reduced billing cycle time from two weeks to under 20 minutes. Campaign setup dropped from months to a single day. The company saved $3-9M annually and improved employee productivity.
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Rogers Communications used Conga CPQ and Conga CLM to unify its sales and contract operations. The company replaced legacy systems... to simplify quoting and contract management. This helped Rogers streamline opportunity, quote, and contract management in one system. The solution supported complex pricing needs in the telecommunications sector. Rogers improved sales efficiency and customer experience with Conga.
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Orange used Walmeric to connect its CRM with Facebook Offline API Conversions. This real-time integration helped Orange boost lead quality... and conversion rates. The company saw a 35% increase in conversion rate compared to regular campaigns. Cost per qualified lead dropped by 5%. Orange enriched its database with offline sources like call centers to improve results.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Sticky. io Recovery helped a leading cellphone service provider boost payment recovery rates by 596% in nine months. The company...moved from a 5% to a 34.8% recovery rate using automated, machine-learning payment recovery. Integration with their custom CRM and payment gateways was seamless. The average number of rebill attempts dropped to 2.15, and recovery time fell to 12.99 days. This reduced churn and increased revenue for the provider.
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Expensify helped Lightstorm Asia cut reimbursement times by more than half. The company replaced manual Excel tracking with automated expense... management. Employees now capture receipts instantly using Expensify’s mobile app. Lost receipts are eliminated and reimbursements are much faster. Integration with Xero saves the finance team time and improves accuracy. Employee satisfaction and efficiency have both increased.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Rogers Communications used Conga CPQ and Conga CLM to unify its sales and contract operations. The company replaced legacy systems... to simplify quoting and contract management. This helped Rogers streamline opportunity, quote, and contract management in one system. The solution supported complex pricing needs in the telecommunications sector. Rogers improved sales efficiency and customer experience with Conga.
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Rogers Communications used Conga CPQ and Conga CLM to unify its sales and contract operations. The company replaced legacy systems... to simplify quoting and contract management. This helped Rogers streamline opportunity, quote, and contract management in one system. The solution supported complex pricing needs in the telecommunications sector. Rogers improved sales efficiency and customer experience with Conga.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Conga unified the quote-to-order system for a €12B telecommunications provider. The new platform supports 2,000 users across e-commerce, retail, and... call center channels. Product launch time dropped by up to 75%. The system maintains 99.9% uptime and meets strict performance targets. The company saved on catalog maintenance for 166,000 software objects and 250 price plans.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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ello communications used M-Files to improve efficiency. They implemented a Customer Relationship Management system. M-Files helped streamline HR processes. The... company saw better overall workflow. M-Files made managing information easier. This led to smoother business operations.
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CoreMedia Experience Platform helped TIM Ultrafibra unify digital systems and improve customer experience. The company faced fragmented platforms and high... acquisition costs. CoreMedia enabled real-time data access, integrated CRM, and automated workflows. TIM Ultrafibra saw a 209% increase in conversions and a 53% drop in cost per acquisition. Nearly 200 million users are impacted monthly by the new digital experience.
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Telenor used Hygraph to power its video streaming platform. The team needed to centralize metadata and automate content updates from... multiple sources. Hygraph's GraphQL API and no-code schema editor let Telenor streamline workflows and reduce manual work. The platform delivered sub-100ms latency on millions of API calls. Telenor launched the first project iteration in just 3 months. The UI made it easy for content teams to manage data quickly.
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Fortra’s Data Classification Suite (DCS) for Office helped Turkcell improve data loss prevention. Over 3,000 employees now classify documents directly... in Microsoft Office. This reduced accidental data leakage and improved security awareness. The solution integrated with Turkcell’s existing DLP system, making information handling easier. Turkcell quickly recouped its investment and strengthened its security posture.
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Kyivstar switched from Drupal to Strapi to power their main website and mobile app. The company serves 26 million mobile... customers and over 1 million broadband users. After migrating to Strapi, they reached 10 million monthly active users on their digital platforms. The new stack helped speed up content creation for their team. Kyivstar is a leader in Ukraine's mobile communications market.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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PairSoft helped MTN Satellite Communications solve accounts payable communication issues. The company eliminated $5,000 in annual FedEx costs and saved... up to $60,000 in wasted time. PairSoft enabled a fully paperless process and streamlined invoice approvals. Customer complaints about unpaid invoices dropped sharply. Auditors and managers found the system easy to use and efficient.
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Siteimprove helped Vodafone maintain a consistent brand voice across 15 countries. Vodafone used Siteimprove’s content and analytics tools to monitor... tone, accessibility, and inclusivity. The partnership began in 2015 and improved Vodafone’s Digital Certainty Index and Quality Assurance scores. Vodafone achieved a 92/100 content quality score, 88/100 content freshness score, and 100/100 security score. Siteimprove enabled Vodafone to focus on strategy and user research.
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AIS used Supermetrics to connect online and offline customer data. They unified web behavior with CRM data for a single... customer view. The team integrated legacy SMS and PUSH systems with paid and owned media. This let them send personalized, real-time messages across all channels. AIS improved customer intimacy by delivering relevant experiences at scale.
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Verizon used New Relic with Pixie to improve observability for its 5G Edge platform. Developers faced challenges debugging workloads on... edge nodes due to limited visibility. The Pixie integration enabled instant, automated monitoring of Kubernetes workloads. This allowed developers to view performance metrics and optimize routing for endpoint devices. The solution made it easier to deploy, monitor, and manage applications at the network edge.
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Mixpanel helped Rakuten Viber increase overall messages sent by 15%. The team used Mixpanel to analyze billions of user events... and improve the app's keyboard design. Group chat creation rose by 10% after making the group chat button more visible. Sharing from external sources grew by 9% with a streamlined sharing process. Mixpanel's analytics enabled Viber to boost engagement and retention for over one billion users.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Orange Flex used Entrust's identity verification to enable customers to sign up for a contract in less than 10 minutes. With Entrust’s Document... and Selfie checks, Orange Flex automated the onboarding process. Customers with eSIM devices can activate a number in just 2 minutes. The digital process has a 90% document verification success rate and fewer errors than manual checks. Over 100,000 customers now use Orange Flex’s fully digital, app-based service.
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Hitachi Vantara helped Türk Telekom modernize its storage infrastructure. The company upgraded to Hitachi Virtual Storage Platform 5000 Series arrays.... This led to a 5x improvement in application response times and a 4x increase in data throughput. Türk Telekom reduced its data center footprint from 23 cabinets to 9, cutting space, power, and cooling costs by 60%. Storage management time dropped by 87%, and total cost of ownership fell by 30%.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Cradlepoint used Sendoso to scale its account-based marketing and direct mail campaigns. The company targeted both private and public sector... organizations, adapting to strict gifting regulations. Sendoso enabled Cradlepoint to confirm 385 addresses out of 400 targets and book 50 meetings. One campaign influenced $2.36M in open opportunities and $530K in pipeline. The integration with Salesforce helped track every stage of the campaign.
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Star2Star Communications used Thnks to help their sales team save hours each week. Before Thnks, sending thank you gestures was... slow and took too much time. Thnks made it easy to send digital and physical gifts in seconds. The platform let them track activity and manage budgets. Sales reps now spend more time with customers and less on admin work. This helped boost client retention and engagement.
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Apsis One helped Lounea, a Finnish telecommunications company, improve lead generation and customer satisfaction. Lounea used Apsis One for email... marketing, marketing automation, and personalized messaging. The onboarding process was fast and included workshops and new email templates. Lounea saw more and better leads from their website and faster lead conversion. Personalized content increased customer satisfaction and engagement.
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A1 Slovenija used PushPushGo web push notifications to reach more users and build stronger relationships. In the first month, they... gained over 20,000 subscribers. Automated campaigns and A/B testing improved click-through rates, with welcome messages achieving a 10.81% CTR. Mass campaigns averaged a 5.81% CTR. The main result was a clear increase in website traffic after implementation.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Alation helped NTT DOCOMO boost analyst productivity by 10X. The company reduced analyst workloads by 30% after deploying Alation with... Snowflake. Over 7,000 users now access data faster and more independently. Alation improved data governance and trust for AI projects. NTT DOCOMO now delivers better customer experiences using reliable data insights.
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MIOsoft helped a leading European telco improve data quality for their master data management plan. The telco faced decentralized IT... systems, complex data flows, and missing customer relationships. MIOsoft integrated, matched, and merged 11 billion records to create a golden record dataset. Their solution identified $50 million in annual underbilling and enabled earlier error detection. The telco automated processes and saw higher customer satisfaction.
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Talend helped Globe Telecom automate data quality scoring. This led to a 400% increase in trusted email addresses. The company... saw a 40% reduction in effort to investigate data quality issues. Marketing campaigns achieved an 80% increase in click-through rate. Globe Telecom also gained a 13% boost in conversion and 30% cost savings per lead.
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Nextcloud enabled Deutsche Telekom to migrate millions of MagentaCLOUD users from a third-party platform to a secure, open-source environment in just six months. The migration, managed... by T-Systems and powered by Vamosa Migration Architect, ensured continuous service and full data validation. MagentaCLOUD now runs on EU-hosted infrastructure, offering advanced collaboration tools and GDPR-compliant data protection. Users benefit from integrated online office features and enhanced security. The project finished ahead of schedule, supporting 2.2 million active users and 7.2 petabytes of data.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Ataccama ONE helped T-Mobile scan over 22,000 databases and 5,000 apps, covering 8 petabytes of data. The solution automated data... quality, master data management, and metadata management. T-Mobile avoided $350 million in costs and consumer protection losses by reducing PII leakage risk. The company saved $50 million by reusing data and removing redundant systems, plus $25 million by speeding up AI data prep. T-Mobile now secures its data, stays compliant, and predicts customer needs faster.
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Rogers Communications used Conga CPQ and Conga CLM to unify its sales and contract operations. The company replaced legacy systems... to simplify quoting and contract management. This helped Rogers streamline opportunity, quote, and contract management in one system. The solution supported complex pricing needs in the telecommunications sector. Rogers improved sales efficiency and customer experience with Conga.
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Rogers Communications used Conga CPQ and Conga CLM to unify its sales and contract operations. The company replaced legacy systems... to simplify quoting and contract management. This helped Rogers streamline opportunity, quote, and contract management in one system. The solution supported complex pricing needs in the telecommunications sector. Rogers improved sales efficiency and customer experience with Conga.
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Aavenir Contractflow helped a leading telecommunications company cut contract cycle time from weeks to days. The company struggled with manual,... siloed contract processes and poor user adoption of their old CLM system. Aavenir's solution enabled seamless contract requests from MS CRM and Outlook, with a single contract repository and real-time dashboards. Contracting efficiency improved by 90%, and legacy contracts were migrated without data loss. Teams across four continents now collaborate easily using the new automated contract management system.
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Aavenir Contractflow helped a leading telecommunications company cut contract cycle time from weeks to days. The company struggled with manual,... siloed contract processes and poor user adoption of their old CLM system. Aavenir's solution enabled seamless contract requests from MS CRM and Outlook, with a single contract repository and real-time dashboards. Contracting efficiency improved by 90%, and legacy contracts were migrated without data loss. Teams across four continents now collaborate easily using the new automated contract management system.
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Juro helped G. Network, a London-based internet provider, fix a fragmented contract process. Before Juro, contracts were scattered and hard...to track. The legal team struggled to enforce governance with only two people. Juro let teams self-serve contracts, use standard terms, and manage everything in one place. Integration with Salesforce made contract creation and signing faster. Legal regained control, saved time, and improved compliance across the business.
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Relativity aiR for Privilege helped a Fortune 100 telecom company cut review time by 80%. The e-discovery team used aiR... to analyze 93,000 documents in one week, compared to two months by contract attorneys. The solution caught over 5,000 privileged documents missed by human reviewers, preventing costly mistakes. The company saved $35,000 on a single project and achieved 99% recall and 91% precision. aiR also made privilege log creation faster and improved security for sensitive data.
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DELTA Fiber Nederland merged several divisions and needed to combine thousands of contracts into one system. Before Mochadocs, contracts were... scattered across cloud, hard drives, and paper, making management hard. Mochadocs helped centralize contract management after a merger. The team quickly onboarded contract owners, and early feedback was positive. Key features included OCR search and fast setup, making contract retrieval easier.
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BT Global Services used SalesMethods' OrgChartPlus to drive sales transformation and improve account management. The tool helped BT build deeper... customer relationships and increase account penetration. Integration with Salesforce enabled teams to load and manage customer contacts, target stakeholders, and export org charts for presentations. Training and support programs ensured effective adoption and sales behavior. As a result, BT saw an increase in their share of customer addressable spend.
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Voxox used Chameleon to improve user onboarding for its CloudPhone product. Before Chameleon, only a small number of new sign-ups... became active users. The team added product walkthroughs to highlight key features. This change led to a 20% increase in user activation and cut churn by over 50%. Voxox saved about $50,000 by not building onboarding in-house. Chameleon also helped Voxox introduce new products and updates to clients.
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Denave replaced a leading Asian telecom provider’s manual demand engine with an AI-powered, agentic GTM model. The new system used... predictive intelligence and hyper-personalized outreach to target enterprise accounts. Specialized AI agents improved prospect research, content orchestration, and sales briefing. The solution generated over 3,000 marketing qualified leads and built a $55 million sales pipeline. The company achieved $11 million in closed revenue and a 7X return on investment.
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Veloxy helped Vast Networks grow sales by 400% in just two months. The company faced low Salesforce adoption and poor... sales funnel reporting after expanding into commercial markets. By integrating Veloxy with Salesforce, Vast Networks increased funnel size by 300% and revenue by 200% in the first month. In the second month, sales grew by 400% and deals sold rose to 11. Sales team engagement and reporting accuracy improved significantly.
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Veloxy helped Vast Networks grow sales by 400% in just two months. The company faced low Salesforce adoption and poor... sales funnel reporting after expanding into commercial markets. By integrating Veloxy with Salesforce, Vast Networks increased funnel size by 300% and revenue by 200% in the first month. In the second month, sales grew by 400% and deals sold rose to 11. Sales team engagement and reporting accuracy improved significantly.
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Yext helped Deutsche Telekom manage information for 700 retail shops online. The company used Yext Listings and Pages to keep... store data accurate across search engines and platforms. Yext migrated over 23,000 reviews and integrated 31,000 more in 11 months. Google Direction clicks and Search Views rose by 10% year over year. Deutsche Telekom gained better control of its online reputation and improved customer engagement.
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GetAccept's API lets Sonic Telecoms automate contract workflows. They pull data from their CRM to fill contracts and send them... out fast. Deal stages update automatically when document status changes. This cuts manual work for sales reps. CRM data stays clean for better sales reporting.
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ConSol Mobile helped Telstra improve work order management in construction field services. The mobile app enabled field crews to access... orders, update job details, and communicate in real time. Features like role-based security, route mapping, and photo watermarking streamlined operations. Telstra reduced time and resource needs, increased automation, and controlled costs. The solution made field updates faster and more accurate.
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Hawaiian Telcom used KloudGin to expand its digital services. The company improved connectivity for homes, businesses, and government. They deployed... fiber networks and undersea cables to boost internet and wireless access. Hawaiian Telcom now offers 1 Gig broadband and advanced cloud services. Their network is the largest next-generation fiber network in Hawaii.
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CSOne helped アビコム・ジャパン株式会社 manage airport wireless service operations. Before CSOne, they used over 10 Excel and Access files for device... and repair tracking. CSOne unified all data, reducing manual work and errors. The system enabled paperless reporting and easy electronic signatures. Teams now share information across locations, cutting duplicate tasks and improving efficiency.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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NGDATA helped Telenet cut customer churn by over 20%. Telenet used NGDATA’s solution to analyze customer data in real time... and trigger alerts for call center agents. They increased campaign volume by 400% in three years. Their mobile customer base grew more than four times in a few months. Targeted messages led to higher content engagement and improved customer satisfaction.
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Spotler Activate helped DELTA, a Dutch telecom provider, cut drop-off rates in their digital ordering process. By adding information, social... proof, and exit-intent forms, DELTA improved the customer journey. A/B testing with Spotler Activate led to an 18.5% increase in conversion rate. The number of sales leads rose by 80% in five weeks. DELTA also won a CRO award for these results.
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Spotler Activate helped DELTA, a Dutch telecom provider, cut drop-off rates in their digital ordering process. By adding information, social... proof, and exit-intent forms, DELTA improved the customer journey. A/B testing with Spotler Activate led to an 18.5% increase in conversion rate. The number of sales leads rose by 80% in five weeks. DELTA also won a CRO award for these results.
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Tealium helped a major telecommunications company boost sales by 58% using real-time propensity-to-buy scores. High-propensity callers were routed to specialized... sales teams, reducing dropped and abandoned calls. The new system cut average handle time by giving agents more customer context. Sales grew 57.97% over standard routing and 37.1% over call tracking-based routing. Tealium integrated with AWS and Adobe Analytics for real-time data and reporting.
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Tealium helped a major telecommunications company boost sales by 58% using real-time propensity-to-buy scores. High-propensity callers were routed to specialized... sales teams, reducing dropped and abandoned calls. The new system cut average handle time by giving agents more customer context. Sales grew 57.97% over standard routing and 37.1% over call tracking-based routing. Tealium integrated with AWS and Adobe Analytics for real-time data and reporting.
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ELB Learning built a custom management training game for IHS Towers. The course tested users in five key areas: billing,... consolidation, sales, power cut over, and tower retrofitting. Learners made decisions in interactive scenarios, balancing budget and profitability. The game gave feedback on each choice and showed users how their decisions affected outcomes. This helped users connect leadership concepts to real-world situations in telecommunications.
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Totara Learn, Perform, and Engage helped Telefónica Chile (Movistar) unify training and communication for over 8,200 customer service executives. The platform offered... 350 online courses and enabled real-time tracking of attendance and completion, achieving an 85% course completion rate. Movistar also centralized 393 communications and 3,933 procedures, with 85% visibility across the company. This consolidation reduced costs, improved compliance, and enhanced customer service quality. The solution supported professional development and strengthened Movistar’s service brand.
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Gametize helped Singtel gamify its Management Associate Program recruitment. 99 players submitted 1,016 entries across 5 quests. Applicants completed quizzes,... text, and photo challenges to earn points and learn about Singtel. The platform made the recruitment process more engaging and streamlined. Players praised the efficient and seamless experience, leading to high interest and participation.
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Orange UK used Jzero Solutions' JLMS platform to train all UK staff for a major XP desktop software upgrade. The LMS blended... elearning, reference materials, and classroom training, reaching employees across 9 UK locations. Smart Login and JLDAP modules enabled seamless authentication and automatic HR data updates from SAP. The platform integrated with third-party systems and supported ongoing learning and development. Orange UK saw improved employee and business performance, with every staff member gaining timely access to training resources.
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TDS Telecom used Qstream’s microlearning platform to train sales reps on a new business services product during a period of company acquisitions. The solution helped... sales reps quickly learn product details, pricing, and positioning with daily 3-minute challenges. Manager dashboards gave real-time insights into team knowledge and guided targeted coaching. The program achieved a 97% engagement rate and a 25% increase in product knowledge proficiency. TDS plans to use Qstream for onboarding and to maximize ROI from sales conferences.
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Thought Industries helped Ribbon Communications move from 18-hour videos to modular learning paths. They launched 65+ microlearning modules. Learner adoption... increased by 13%. Quiz scores rose by 7.4% in four months. Certifications scaled quickly across the globe. Personalized learning and analytics drove these results.
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ELB Learning built a custom management training game for IHS Towers. The course tested users in five key areas: billing,... consolidation, sales, power cut over, and tower retrofitting. Learners made decisions in interactive scenarios, balancing budget and profitability. The game gave feedback on each choice and showed users how their decisions affected outcomes. This helped users connect leadership concepts to real-world situations in telecommunications.
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Intraway used AWS to launch Symphonica, a no-code SaaS orchestration platform for telecom providers. The company needed a resilient, multi-region... solution with high availability and internal VPN control. AWS enabled Intraway to deploy Symphonica across regions, improving service quality and customer experience. The new architecture allows seamless VPN migration, better scalability, and disaster recovery. Intraway now manages connectivity more efficiently and supports growth in new markets.
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Intraway used AWS to launch Symphonica, a no-code SaaS orchestration platform for telecom providers. The company needed a resilient, multi-region... solution with high availability and internal VPN control. AWS enabled Intraway to deploy Symphonica across regions, improving service quality and customer experience. The new architecture allows seamless VPN migration, better scalability, and disaster recovery. Intraway now manages connectivity more efficiently and supports growth in new markets.
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Nitro PDF Pro helped T-Mobile Austria replace Adobe Acrobat for 1,300 employees. The IT team needed a solution that made... compliance a top priority and was easy to use. Nitro offered a modern interface and strong customer support, making deployment simple. Employees quickly learned the new tool, raising productivity from day one. T-Mobile Austria valued Nitro's single point of contact and seamless rollout.
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Deutsche Telekom used Scanbot SDK to digitize document workflows in its employee app. Employees can now scan and submit medical... certificates and receipts directly from their phones. This replaced slow, manual mailing and scanning processes. The new workflow cut turnaround time from days to seconds. Employees report higher satisfaction and less administrative work. Scanbot SDK enabled fast, accurate data capture and smooth integration on iOS and Android.
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Easygenerator helped Odido meet 100% of training requests in one year. The L&D team shrank from 14 to 4, but... training output increased fivefold. Employees across the business created training content, not just L&D. Training was created 12x faster than before. Odido used only 25% of its previous L&D resources to achieve these results.
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Viasat Finland used Liana's marketing automation tool to improve customer activation and sales. They automated welcome and activation messages for... new customers. Personalized newsletters encouraged more users to activate Viaplay, their streaming service. The tool reduced manual work and made customer communications easier. As a result, more Viaplay users activated and content downloads increased. Customer satisfaction and loyalty are expected to improve over time.
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Nokia needed a multi-vendor marketplace system for an internal project. They chose Webkul's Magento 2 Multi Vendor Marketplace extension. Nokia... requested custom REST API features and received quick, dedicated development support. Webkul's team ensured compatibility with the latest Magento version. Installation and configuration issues were resolved fast by support. Nokia praised the extension and the rapid API customization.
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Broadleaf Commerce helped a leading global telecommunications provider replace its aging legacy eCommerce platform. The company needed advanced subscription and... complex pricing modules to meet telco market demands. Broadleaf delivered a unified commerce solution with PIM, CMS, OMS, and Commerce, enabling easier integrations and full legacy replacement. The provider saw increased customer satisfaction, higher subscription renewals, and lower licensing and hardware costs. Streamlined processes now support future growth and innovation in the telco sector.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Versa Technology used Agiliron to manage all orders in one platform. They no longer enter online or Amazon orders by... hand. This change saved them time and made their business more efficient. Agiliron helped Versa Technology work faster and reduce manual tasks. The company now handles website, Amazon, and wholesale sales in one place.
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Centre Relations Clients (CRC), part of the FIMADEV group, used Vocalcom Hermes360 to manage over 1. 3 million calls yearly....CRC supports the automobile, health, and financial sectors with omnichannel customer engagement. The solution enabled a 40% productivity increase for 450 agents. CRC experienced zero hours of production lost during the first lockdown. The platform improved lead management, customer service, and digital transformation.
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Aria Telecom Solutions helped XXXX BPO manage high call volumes and improve customer satisfaction. The company implemented a dialer system,... IVR, CRM integration, mobile app, AI analytics, chatbots, and ACD. These tools reduced call handling time and increased agent productivity. Customer satisfaction scores improved, and the BPO handled a 30% increase in call volume without extra staff. Compliance and quality assurance also improved with call recording and AI analytics.
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VodafoneZiggo used Deepdesk's AI-powered Virtual Assistant to help human agents answer customer questions faster. Over 30% of live agent conversations... were automated. Top agents saw a 15% drop in average handling time. The company saved 70,000 agent hours. Customer and agent satisfaction improved. Costs went down while conversation quality went up.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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Ozonetel's oneCXi platform helped Kanekt365, a leading BPO provider, handle 19,600 calls per day for a major pizza chain. Kanekt365 used smart... IVR, real-time monitoring, and one-click dispositions to boost agent productivity by 40%. The solution delivered 100% uptime, over 90% response rates, and a 35% reduction in average handle times. Customer satisfaction increased by 50% as Kanekt365 gained real-time order visibility and streamlined workflows. The platform enabled seamless scaling and reliable service across multiple time zones.
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Content Science delivered live and on-demand training to over 200 AT&T associates. AT&T wanted to modernize content for marketing and... technical support. The training helped teams use a common vocabulary and follow best practices. AT&T improved content personalization and streamlined content operations. The project kept morale high and reduced outdated information risks.
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Frontier Communications used Movable Ink to overhaul its marketing. They unified personalization and tech upgrades in just two months. The... team built a modular content library, making campaign launches faster and easier. Dynamic content pods let them reuse creative assets across channels. This led to a 903% lift in click-to-open rate and conversions, and a 36% decrease in campaign production time. Polling features helped them target messages based on customer internet use, boosting engagement.
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Contently helped Cox Communications boost pay-per-view conversions by 50%. CoxHub used Contently’s platform to create 1,200 multimedia stories in one... year. The new campaigns increased leads by 75% through landing pages. Audience engagement grew four times. Contently’s analytics and contributor network made content creation easy and effective.
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InAppStory helped a leading telecom app test in-app messages versus stories for user engagement. The same plan transfer offer was... shown in both formats with identical visuals and copy. In-app messages achieved a 5.6x higher click-through rate (CTR) on a partner subscription bundle compared to stories. Stories excelled at onboarding and education, reaching up to a 45.6% read rate. The telecom app now uses stories for teaching and in-app messages for driving actions at key moments.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Türk Telekom International partnered with NTT DATA in 2015 to expand its global IP transit and backbone infrastructure. The collaboration enabled... TTI to quickly scale high-quality wholesale IP capacity for its clients. NTT DATA responded rapidly to urgent needs, such as adding ports during the pandemic within three days. The partnership grew over seven years, with both companies upgrading networks and deepening cooperation. Open communication and reliable service delivery built long-term trust and resilience.
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WorkCast helped GSMA run 15 live event sessions at once over three days. GSMA used WorkCast to deliver interactive live... events, remote live streams, and on-demand playback. The platform supported nearly 4,000 registrations for a single event program. GSMA reached a global audience and kept a high-quality, branded experience. This approach let GSMA scale digital events and engage more stakeholders across the mobile industry.
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Airmeet helped a Fortune 100 media and communications company connect over 10,000 employees worldwide. The company needed a scalable virtual... event platform for internal and partner events. Airmeet provided features for hosting large and hybrid events, real-time analytics, and strong engagement tools. The platform enabled the company to run many event types on one system, boosting employee engagement and global connections. Event ratings reached 4.5+ stars out of 5, and the company used data to improve future events.
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Datera used ClickMeeting to train and communicate with affiliates across Poland. They needed a way to present complex products and... onboard new partners quickly. ClickMeeting webinars replaced in-person meetings, saving time and travel costs. The platform's features made product demos and remote training easy. Datera received positive feedback from affiliates and gained new sales agents through online events.
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Pexip helped VolkerWessels Telecom cut travel and time costs. The company used Pexip for both internal and external video meetings.... Employees quickly adopted the tool for supplier talks and project work. Eight virtual meeting rooms were set up and booked like physical rooms. Video meetings connected six sites in the Netherlands and Belgium. The service paid for itself in the first month.
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RightLeads by nexsales helped Vonage unlock a $16M sales pipeline in 9 months. Vonage used the RightLeads Activated Lead Data... Platform to grow their total addressable market. The platform integrated lead sources across Salesforce, Outreach, Bombora, and other tools. This integration supported consistent pipeline growth and improved lead management. Vonage credits the platform for expanding their reach and boosting sales productivity.
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Funnel helped Digicel automate its reporting and budget management across 12 brands and 26 markets. The company cut end-of-month reconciliation... from up to 5 days to under 48 hours. Real-time reporting replaced manual data stitching, removing errors and delays. The media team now focuses on performance improvements and skill development. Digicel saw year-on-year KPI improvements across all campaigns.
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MSIGHTS helped one of the largest U. S. telecom companies manage agency transitions without losing data or productivity. The MSIGHTS...team secured all marketing data before each agency changeover. New agencies gained instant access to years of historical data, saving about three months of onboarding time per transition. The company kept uninterrupted reporting and data integration through every switch. MSIGHTS ensured unbiased control of marketing data, improving business efficiency.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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Nova used Canonical’s open source solutions to build a private telco cloud. The project reduced Nova’s time to market for... new products and cut infrastructure costs. Canonical OpenStack and Kubernetes enabled Nova to automate cloud deployment and manage network functions as code. Nova’s team streamlined operations and improved agility. The move set a foundation for wider open source adoption at Nova.
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TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a... 24x faster time to value. Productivity increased by more than 95%. Reflect's no-code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.
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AirAsia uses Tata Communications Kaleyra’s messaging and cloud telephony to improve customer satisfaction. The airline delivers real-time travel updates to... passengers. These solutions help AirAsia provide timely information and enhance the travel experience. The platform supports high-volume, reliable communication for a global customer base. AirAsia benefits from seamless, scalable interactions that keep travelers informed and engaged.
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Yext helped Deutsche Telekom manage information for 700 retail shops online. The company used Yext Listings and Pages to keep... store data accurate across search engines and platforms. Yext migrated over 23,000 reviews and integrated 31,000 more in 11 months. Google Direction clicks and Search Views rose by 10% year over year. Deutsche Telekom gained better control of its online reputation and improved customer engagement.
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Digital. ai Release and Deploy helped National Broadband Ireland automate software releases for a massive rural broadband rollout. NBI needed...to deliver applications quickly and reliably to support fiber optic expansion to over 569,000 premises. Manual deployment was slow and risky. With Digital.ai, NBI automated orchestration and deployment, improving workflow management and reducing errors. In 18 months, NBI completed 4,500 releases, now scaling to over 1,000 per month. Automation enabled NBI to stay on track with its ambitious seven-year rollout plan.
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Globe Telecom used Alida to build an online insights community called Globe Collaborate. During the pandemic, Globe relied on this... community to gather customer feedback quickly and safely. They achieved a 95% reduction in cost per interview and got insights 63% faster than using third-party agencies. The insights helped shape new offers, product priorities, and company branding. Globe now runs more surveys and research activities each year, keeping close to customer needs.
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Exotel used SurveySparrow to collect direct feedback from end users. They embedded NPS surveys in their agent dashboard. This made... it easy to reach users and get unfiltered insights. Exotel saw a 10% increase in NPS compared to the previous year. The platform helped reduce manual effort and improved product decisions. Exotel now has a more feedback-driven culture.
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Exotel used SurveySparrow to collect direct feedback from end users. They embedded NPS surveys in their agent dashboard. This made... it easy to reach users and get unfiltered insights. Exotel saw a 10% increase in NPS compared to the previous year. The platform helped reduce manual effort and improved product decisions. Exotel now has a more feedback-driven culture.
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Exotel used SurveySparrow to collect direct feedback from end users. They embedded NPS surveys in their agent dashboard. This made... it easy to reach users and get unfiltered insights. Exotel saw a 10% increase in NPS compared to the previous year. The platform helped reduce manual effort and improved product decisions. Exotel now has a more feedback-driven culture.
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Vodafone Ireland used Mopinion to improve its digital customer experience. The team wanted to understand why customers behaved a certain... way online. They switched from heatmapping tools to Mopinion for deeper insights and in-app feedback. After implementing conversational surveys, engagement increased by nearly 60%. The feedback helped the team validate ideas and focus on real customer needs.
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Xfinity partnered with Fandom to launch its 10G network during a major sports weekend. They created gaming content with NFL... stars and influencers, hosting live streams and custom videos. The campaign used both in-person and digital activations to reach sports and gaming fans. Xfinity's brand message was integrated into content across Fandom.com and social media. The partnership drove strong audience engagement and expanded Xfinity's reach.
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Bettermode helped TekSavvy cut support resolution time by 63%. TekSavvy used Bettermode to build a bilingual, community-driven help hub for... its customers. The platform enabled real-time service updates, local support groups, and peer-to-peer assistance. Customers now solve issues together and connect with staff when needed. TekSavvy improved customer satisfaction and built stronger local connections across Canada.
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Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to... help each other and for staff to manage content. This led to fewer support tickets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.
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SaskTel wanted to know how people see its brand and use its telecom services. Insightrix ran in-depth interviews and a... 10-day mobile ethnography with 20 consumers. Participants used a mobile app to share daily habits and complete tasks. The study found gaps between what people thought and what they actually did. SaskTel used these insights to shape its communications strategy.
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Monterosa / Interaction Cloud helped Vodafone engage millions of fans in Qatar during major sporting events. The Football Fever campaign... reached 2.1 million people and drove 345,000 click-throughs to Vodafone promotions. Interactive games like Predict & Win and Football IQ boosted daily engagement and community connection. Vodafone used the platform for multiple campaigns, including Ramadan, with 1.2 million interactions and a 14% conversion rate to active app users. Real-time metrics and easy content updates supported campaign success.
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Eventtia helped Neocenter run a virtual showcase event. Neocenter needed a platform to boost networking and track event metrics. Eventtia... provided interactive tools, a personalized lobby, and sponsor modules. Over 500 people registered, with 3,273 website visits and 14 meetings scheduled. Neocenter planned the event quickly and focused on content, not logistics.
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vFairs powered a sales summit for a leading Canadian telecom company with over 2,000 attendees and 70 sponsors. The mobile app... streamlined check-ins, registrations, and real-time updates in both English and French. Gamification and chat features boosted engagement, with 1,521 quiz entries and 243 chat interactions. Sponsors captured real leads, averaging 64 scans each. The event exceeded expectations, leading the company to book five more events and 120+ webinars with vFairs.
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MainEvent built a software solution for U. S. Cellular to manage field marketing and experiential activities. The platform enabled scheduling,...approvals, and automated notifications for marketing executions. It integrated real-time API data capture for leads and included a coupon fulfillment system. Custom text and email communications improved team coordination. U.S. Cellular gained an intuitive system to track and analyze every marketing event.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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KDDI used Acoustic's suite of solutions to boost its au Online Shop conversion rate. The company wanted to grow its... ecommerce business and needed to increase conversions. Acoustic Personalization and Experience Analytics helped KDDI display targeted product recommendations and personalize content. The implementation took just four months from deal signing to launch. KDDI saw a clear increase in contract rates and higher click-throughs for recommended products.
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Heap helped DISH launch its OnStream B2B streaming service by providing fast, easy analytics setup. DISH used Heap to understand... user behavior and identify which features customers actually used. The Product Team quickly built dashboards and reports without heavy engineering support. Insights from Heap led DISH to change its product strategy and focus on features users valued. Heap's Professional Services team made onboarding smooth and enabled a data-driven culture at DISH.
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Vodafone used Oracle Cloud Infrastructure (OCI) Dedicated Region to consolidate 40 global data centers into just six. The migration modernized... thousands of databases and applications, delivering up to 60% faster processes for end users. Vodafone replaced costly, rigid systems with over 50 low-code apps, cutting costs by up to 90% and speeding delivery from years to weeks. Automation and a unified cloud platform let Vodafone scale services, reduce operational costs, and focus on innovation. The partnership with Oracle enabled a seamless transition from legacy IT to a secure, agile cloud environment.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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CallMiner helped a top American wireless company fix inconsistent customer experiences. Alorica used CallMiner’s AI to analyze every customer call... and find what made some agents more successful. The AI showed that empathy in conversations led to higher satisfaction. After using empathy-focused coaching, eNPS scores rose from 60 to 80 in less than a month. 4.7% of agents became top performers in just one quarter. The company now uses real-time AI insights to improve every customer interaction.
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Alliant used its data modeling to help a leading telco brand reach multicultural audiences. The team built custom audience segments... focused on Hispanic consumers likely to buy new phone plans. The campaign used video messaging and achieved an 86% video completion rate. This outperformed third-party audiences at 81% and contextual audiences at 85%. The case shows how certified audience data can drive higher video engagement.
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