Telecommunications: Case Studies, ROI & Implementation Examples

Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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MCS-rm rental software helped DTS Solutions save time and improve efficiency. DTS Solutions used to re-key data and duplicate work. Now, MCS-rm brings all rental processes into one system. The radio ...frequencies feature helps engineers pick the right equipment. The availability planner and stock control tools make it easy to check inventory. DTS Solutions now gives better customer service with real-time stock updates.
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PipeRun CRM helped Iungo, a leading Brazilian cloud telephony provider, organize and automate sales and post-sales processes. Iungo switched from a limited CRM to PipeRun for better integration and a...utomation. The migration took less than two weeks. With PipeRun, Iungo increased sales by 18% and reduced lead time by 30%. The platform enabled strategic improvements and easier API integration.
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Nokia needed a mobile solution for their training staff who faced challenges with an existing web-based planning tool. The tool required internet connectivity and was not optimized for mobile devices.... Unique Computer Systems developed a mobile app for Nokia's Symbian and Windows Phone 7 devices. This app allowed trainers to plan and update schedules offline. The solution reduced stress and improved flexibility for trainers, enabling them to update schedules easily. The app worked well on both Symbian and Nokia Lumia 710 devices.
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Rhetorik’s DataCliniq helped a global communications company fix poor quality web form leads. Many forms had missing or wrong data, making follow-up hard. Their old solution worked in North America b...ut failed elsewhere. DataCliniq cleaned and enriched web form data from over 100 countries. The company turned junk leads into market-ready prospects from around the world.
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Apptivo CRM and Finance apps helped DCS Telecom connect their business processes. Before, DCS Telecom struggled with tracking customer requests and linking work orders. Apptivo provided CRM, Contacts..., Customers, Cases, Work orders, Employee, and Financials apps. Now, DCS Telecom can record calls, schedule appointments, generate work orders, and send invoices all in one place. Outlook and Gmail integration keeps everyone updated. The new system improved operational efficiency and made customer data easy to access.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by 55%, from 11 days to five. Overdue debt dropped fro...m 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Precursive helped Arqiva improve project management and resource allocation. Arqiva used Precursive, native to Salesforce, to align sales and operations. The platform made it easier for teams to plan... capacity and increase work throughput. Simon Keyes from Arqiva said Precursive gave people the right tools. This led to better capacity planning and streamlined delivery for TV, radio, and satellite infrastructure.
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VeryConnect helped the Institute of Telecommunications Professionals (ITP) modernize their membership management. ITP faced manual processes for payments, mentoring, and member access. VeryConnect's ...platform automated payments and renewals, reducing admin work. Mentoring is now matched by an algorithm, making it easier for members. Members use a portal to access resources and events. Staff now focus more on member support and program development.
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Quickbase helped Swisscom Event Solutions improve project management. Before Quickbase, tracking tasks and timelines was hard. Employees struggled to find information and keep up with deadlines. With... Quickbase, the team could access project data from anywhere. This made tracking and reporting easier. Team productivity went up. Customer satisfaction improved. The solution was easy to use and needed little training.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with Zoho CRM, streamlining sales, billing, support, and field engineering. ...Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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Swisscom used AWS Redshift to move its TV analytics from an old on-premises data warehouse to the cloud. b.telligent helped Swisscom with the migration. The new solution improved data analysis and pe...rformance. Swisscom now has a modern, scalable, and cost-efficient infrastructure. The migration made it easier to integrate and manage TV analytics in the cloud.
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Salesforce Service Cloud and Field Service Lightning helped Hunter Communications improve customer service. The company struggled with managing technician schedules and booking appointments. Customer...s found it hard to schedule site walks in remote areas. Automating the booking process for fiber services was a key goal. The solution made scheduling easier and improved reliability for customers.
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Salesforce Service Cloud and Field Service Lightning helped Hunter Communications improve customer service. The company struggled with managing technician schedules and booking appointments. Customer...s found it hard to schedule site walks in remote areas. Automating the booking process for fiber services was a key goal. The solution made scheduling easier and improved reliability for customers.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Valamis LXP helped Magyar Telekom create a strong learning culture. The company needed one portal for all learning content and better data for decisions. Valamis provided a cloud-based platform with ...event management and easy integration. Magyar Telekom saw 2,780 employees choose a skill to develop. The Top 5 program had a 60% completion rate. Leaders and staff praised the support and results.
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Jzero Solutions provided Orange UK with the JLMS platform to train all employees for a major XP desktop software rollout. Orange UK needed a consistent, accessible solution for its dispersed workforc...e and easy integration with other systems. The JLMS platform offered blended learning, seamless authentication, and automated HR data integration. All employees, including contract staff and offshore partners, accessed the LMS. Orange UK achieved a smooth XP rollout, improved employee training, and increased business performance.
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NetExam LMS helped AT&T certify its partners before they could sell AT&T products. The platform made it easy to track certification progress and ensure compliance. Some partners accessed higher-level... training, leading to more profit opportunities. Key features used included reporting, analytics, and certification tools. This improved partner training and channel management for AT&T.
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Growth Engineering LMS helped EE launch their Digital Academy. EE wanted to boost digital skills for 13,000 employees and make learning easy to access. They used gamification, social learning, and pe...rsonalisation to keep staff engaged. The platform brought all training into one place. EE saw a 92% increase in digital skills after using the LMS.
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Totara Learn helped Odido launch a new learning management system in just three months. Odido needed to replace an outdated LMS and support blended learning, learning paths, and detailed reporting. T...hey implemented Totara Learn in phases, focusing first on design and e-learning, then on HR integration and single sign-on. The launch was successful, with positive feedback from employees. Odido now offers tailored learning for different groups, including customer service and partners.
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Absorb LMS helped a large telecommunications company deliver video-heavy training to a global workforce. The company needed an LMS that matched their new website and supported single sign-on. Absorb ...LMS provided custom branding and seamless SSO integration. The platform enabled direct video uploads and used a global CDN for fast content delivery. This improved the learning experience for employees worldwide.
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Knowledge Anywhere LMS helped Ziply Fiber migrate their learning courses from Cornerstone without disrupting business. Ziply needed to manage training for internal employees and three vendor partners... after acquiring Frontier Communications Northwest. The solution organized courses by line of business and set up separate sites for different audiences. Vendors could manage their teams and track completions using reporting tools. Ziply quickly set up the LMS and found the platform flexible and easy to use.
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Gametize helped a telecommunications firm gamify its Management Associate Program recruitment. The Robo G solution let applicants complete text, photo, and quiz challenges to earn points and learn ab...out the company. Players said Robo G made the recruitment process more engaging and motivating. The platform gave fast feedback and created high interest and engagement. There were 99 players, 1,016 submissions, and 5 quests in the program.
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Knowmax helped a leading Indian telecom operator improve first call resolution (FCR) by 21%. The company used Knowmax's decision trees, knowledge management, visual guides, and learning management to...ols. They achieved 90% call quality and recorded 30.5 million hits on the platform. The solution supported contact centers, self-service, and remote working. This led to better customer service and operational efficiency.
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Learning Pool helped Sky update its health and safety training. The old course was outdated and not engaging. Sky used an agile approach with Learning Pool to create a new 20-minute module. The proje...ct finished in under three weeks and on budget. The course rolled out to 25,000 employees in the UK and Ireland. Sky praised the process and the results, calling it a positive experience.
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Learning Pool helped Sky update its health and safety training. The old course was outdated and not engaging. Sky used an agile approach with Learning Pool to create a new 20-minute module. The proje...ct finished in under three weeks and on budget. The course rolled out to 25,000 employees in the UK and Ireland. Sky praised the process and the results, calling it a positive experience.
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Flowfinity Actions helped Bell manage event coordination during the 2010 Olympic Winter Games. Bell needed to update event details for hundreds of customer events across multiple venues in real time.... Flowfinity Actions let staff update and access event info from smartphones and a web portal. The app made it easy to handle last-minute changes and communicate with hosts and customers. Bell delivered a smooth experience for guests and saved time for the operations team.
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Kyivstar used OneSignal to improve mobile app engagement and revenue. They switched from a legacy solution to OneSignal for better targeting and automation. With OneSignal, Kyivstar increased monthly... active users by 10% and boosted revenue-generating transactions by 50%. The company also saw up to 10 million UAH in incremental monthly growth from contextual notifications. OneSignal helped Kyivstar automate messaging and reduce app uninstalls.
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CleverTap helped Vodafone improve their mobile marketing for the My Vodafone App. Vodafone faced challenges with manual campaigns and separate communication systems. CleverTap enabled personalized, t...imely notifications and better user segmentation. Onboarding campaign click-through rates increased by 15%. Engagement tripled. Re-engagement campaign CTRs reached 23.7% and conversions doubled. Vodafone now tracks user flows, retention, and uninstalls to optimize campaigns and reduce churn.
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Airship's no-code native surveys helped Orange, a leading telecom company, boost customer feedback. Orange replaced HTML webview surveys with Airship’s in-app surveys. This change made surveys easier... for users and increased response rates by 30 times in just two months. Orange also saw a 9-point increase in NPS. Product owners used Airship’s Experience Editor and A/B testing to improve survey engagement without developer help.
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INEA increased click-through to their order page by 22.5% using social proof. They are the largest telecommunications operator in Wielkopolska, Poland. INEA used Insider's platform to improve lead co...nversion from their website. The platform provided a complete view of customer behavior and interests.
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Infobip partnered with Hrvatski Telekom to build AI-powered conversational support solutions for telecom customers. The solution uses generative AI to improve customer engagement and automate support.... Hrvatski Telekom leverages Infobip's platform to deliver better customer experiences. The partnership focuses on transforming telecom customer journeys with advanced conversational technology.
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Netmera Customer Engagement Platform helped Turkcell improve customer effort scores. Turkcell needed digital tools to measure metrics like chatbot kill rate and customer journey. Netmera made it easy... to create and edit in-app surveys and feedback campaigns. Turkcell collected real-time feedback and gained fast insights. The platform allowed Turkcell to reach 39.4 million subscribers and take quick action on customer feedback. Turkcell saved time and made campaign analysis easier with Netmera.
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Betty Blocks helped EDGE Technologies replace 7 software suppliers with a no-code platform. The CEO built custom applications for CRM, order management, invoicing, and more. He created a working MVP ...in 2 months after just 2 hours of training. EDGE Technologies saw a 20% increase in productivity. The new system cut software licensing costs by 7 times and enabled faster growth.
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CleverTap helped Vodafone improve their mobile marketing for the My Vodafone App. Vodafone faced challenges with manual campaigns and separate communication systems. CleverTap enabled personalized, t...imely notifications and better user segmentation. Onboarding campaign click-through rates increased by 15%. Engagement tripled. Re-engagement campaign CTRs reached 23.7% and conversions doubled. Vodafone now tracks user flows, retention, and uninstalls to optimize campaigns and reduce churn.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by 55%, from 11 days to five. Overdue debt dropped fro...m 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by 55%, from 11 days to five. Overdue debt dropped fro...m 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with Zoho CRM, streamlining sales, billing, support, and field engineering. ...Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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IBM Targetprocess helped Proximus move to a scaled Agile framework. The company needed to replace old tools and manual processes. IBM Targetprocess gave them a clear view of work and strategy. Over 3...,000 users now use the tool. Teams work together better and make faster decisions. Feedback from users has been very positive.
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LogiSense Billing Platform helped Cisco replace Zuora for their BroadCloud and other communication products. Cisco needed more control over go-to-market changes and better automation for invoicing. L...ogiSense provided flexible pricing, bundling, and automation, reducing manual work and consolidating billing systems. Cisco now processes all SaaS communication platforms through one system, gaining real-time billing access and faster integration. The solution improved efficiency and eliminated manual usage charge processing.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by 55%, from 11 days to five. Overdue debt dropped fro...m 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Expensify helped Lightstorm Asia modernize their telecommunications expense management. The company struggled with manual Excel tracking, lost receipts, and slow reimbursements. Expensify automated r...eceipt capture, integrated with Xero, and enabled mobile expense management. Reimbursement times were cut by more than half. Lost receipts are now eliminated. The finance team saves significant time and focuses on strategic work.
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BillingPlatform helps net2phone manage billing and customer portals as it grows in the U.S. and Latin America. net2phone uses BillingPlatform for subscriptions, usage-based pricing, and one-time char...ges. The platform supports multiple languages and currencies, helping net2phone expand globally. Real-time account info and self-service features improve customer experience. Pre-built integrations with Salesforce, NetSuite, and SureTax speed up market entry. net2phone extended its contract for three more years due to BillingPlatform’s scalability and flexibility.
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Aria Billing Cloud helped ENet, Guyana’s leading telecommunications provider, move to a cloud-native billing system. ENet needed a solution that worked with Salesforce Communications Cloud and suppor...ted new billing models. Aria gave ENet the flexibility to launch products quickly and try new ways to make money. The new system improved ENet’s billing agility and supported their digital transformation goals.
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Qlik Sense helped Openreach cut delivery times for key services by half. The company replaced disconnected spreadsheets with unified dashboards. This improved data literacy and made reporting faster ...and more accurate. Openreach now meets regulatory targets and controls project costs better. Managers use Qlik to track team performance and spot coaching needs. The new analytics team helps turn insights into actions.
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Qlik Sense helped Openreach cut delivery times for key services by half. The company replaced disconnected spreadsheets with unified dashboards. This improved data literacy and made reporting faster ...and more accurate. Openreach now meets regulatory targets and controls project costs better. Managers use Qlik to track team performance and spot coaching needs. The new analytics team helps turn insights into actions.
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Jedox helped Digita speed up profit and loss reporting by 95%. Digita used to rely on Excel, which made reporting slow and unclear. With Jedox, Digita created a new system for P&L, CapEx, HR planning..., and financial consolidation. Now, 50 users can access all key data in one place. Monthly P&L reports that took two days now take just two hours. The finance team now gives better insights and supports business decisions across the company.
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ThoughtSpot helped Odido, the largest mobile network operator in its country, boost analyst productivity and cut IT costs. Odido faced slow data access and rising requests from business users. They m...oved to the cloud, made key data available on demand, and replaced old BI dashboards with ThoughtSpot. Business users now get answers in minutes, not days. Odido saves about €1 million each year by freeing up 40 days of analyst and IT time monthly.
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NBI is working to provide broadband access to over 569,000 premises. They aim to be the best open-access operator in telecom. Digital.ai supports them with automation capabilities. Digital.ai Release... and Deploy are key to their operations.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with Zoho CRM, streamlining sales, billing, support, and field engineering. ...Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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Splunk AppDynamics helped Vodafone Italia improve performance. Vodafone Italia used the solution to optimize their systems. The company saw better results in their operations. The case highlights how... Splunk AppDynamics supports large telecom businesses.
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Keen’s event data platform helped Polycom improve customer satisfaction. Polycom used Keen to see which device setups and software versions customers used most. This let them focus testing and develo...pment on popular features. Keen’s tools helped Polycom spot memory leaks and fix issues before they caused outages. Polycom reduced support costs and outages, leading to happier customers and better business results.
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Puzzel Conversational Intelligence helped Telmore, a Danish telecom provider, automate call tagging for its 80 customer service agents. Manual tagging took over 400 hours each month and was inconsist...ent. With AI-driven automation, Telmore now saves 400 hours monthly. Agents spend more time helping customers and less on repetitive tasks. The solution improved call quality and customer experience.
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BOSS811 helped SyncGlobal Telecom save 15-20 minutes per ticket and cut costs. The cloud-based ticket management system let the team record more data and use custom dashboards. Mobile apps made it ea...sy to capture and tag photos or videos to tickets. Map integration gave a clear view of dig sites. SyncGlobal praised BOSS811 for great customer service and regular product updates.
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Next4biz BPM helped Turkcell North Cyprus (KKTCELL) move from manual, email-based workflows to automated business process management. The team chose Next4biz for its no-code, drag-and-drop process de...sign. Integration and training took about 6-7 months, with support for CRM and CMDB systems. Now, over 30 processes run on BPM, including project management and HR requests. Employees can track and report on their work instantly, improving efficiency and transparency.
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ReplyOne helps Market Calling handle about 150,000 customer requests each year. Market Calling uses ReplyOne to manage emails, letters, and faxes since 2019. The company improved customer satisfactio...n with the software. Costs and processing times went down. Efficiency in customer service went up.
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Air Comm is a wireless communications provider. Their support team struggled to track and manage over 4000 support requests each month. They had problems with email clutter, low accountability, and p...oor visibility into open requests. They tried another tool but it did not solve their problems. After switching to Hiver, Air Comm delivered customer service 25% faster and saved 195 hours in a month.
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Rescue Live Lens from GoTo helped COSMOTE improve remote technical support. COSMOTE faced complex customer issues that often needed field visits. They started with a proof of concept for Live Lens an...d then integrated it into their UFixit service. COSMOTE bought 28 Live Lens licenses for 84 support agents. The solution made customer problem resolution faster and more efficient. Many issues now get fixed on the first call, reducing the need for home visits.
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Splunk AppDynamics helped Vodafone Italia improve performance. Vodafone Italia used the solution to optimize their systems. The company saw better results in their operations. The case highlights how... Splunk AppDynamics supports large telecom businesses.
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OpenPhone used Cardina to automate customer support. Before Cardina, support teams handled every request manually, causing delays and stress. Cardina enabled 54%+ of customer inquiries to be self-ser...ved, saving time and money. OpenPhone saw a 4X return on investment. The support team now focuses on higher priority customers, and customer satisfaction improved.
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Crunchbase Business helped Dialpad target newly-funded startups for its startup program. Dialpad used Crunchbase's funding data to build targeted lists and enrich its CRM. This led to a 50% email ope...n rate and a 22% conversion rate for its campaigns. The team also saved 25 hours each month creating target account lists. Crunchbase's real-time data enabled more effective, personalized outreach to startups.
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Intelligence2day® helped Ericsson improve its Competitive Intelligence. Ericsson's GSM business unit faced wasted time and money searching for information and buying duplicate reports. The team creat...ed the Business Information Center (BIC) to centralize and digitize content. This system made it easier to find information and reduced costs. BIC became one of the largest Competitive Intelligence systems in the world.
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Consumer Cellular used iSpot's TV Conversions and Unified Measurement products to improve their TV ad strategy. They wanted to reach more seniors while keeping costs low. With iSpot, they measured a ...5% increase in incremental reach and a 21% rise in impressions in Q4. They also cut their cost per acquisition by 16%. The solution helped them make better decisions and reach their target audience more efficiently.
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Everlytic helps Vox automate client communications using email, SMS, and voice. Vox uses Everlytic’s transactional messaging to send ticketing, billing, and account updates. The system lightens the l...oad on customer service agents and improves efficiency. Vox Debtors uses SMS and voice broadcasting to improve payment collections. Reporting and engagement tracking are integrated into Vox’s support systems. This helps Vox scale its business and keep clients informed.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Vonage had trouble finding and tracking their total addressable market in Salesforce. They also wanted to improve outreach and re-engage old leads. Nexsales used the RightLeads Activated Data Platfor...m to help Vonage identify and target high-quality leads. They uploaded 11,000 accounts and 100,000 contacts, and used AI to find the best outreach sequences. As a result, Vonage saw a 3x increase in activated go-to-market data, a 70% increase in TAM leads, a 4x increase in response rate, and 24-hour turnaround for data enrichment.
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SHANON MARKETING PLATFORM helped アルテリア・ネットワークス株式会社 manage COVID-19 workplace vaccinations. The company needed to handle both applications and on-site check-ins quickly. They chose SHANON for its fast..., cloud-based setup and QR code check-in system. The system was implemented in just one month, supporting about 1,000 employees and their families. The QR code feature improved check-in speed and accuracy, helping avoid crowding and ensuring smooth operations.
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Funnel helped Digicel improve marketing data reporting across 12 brands and 26 markets. Digicel cut end-of-month reconciliation from 4-5 days to under 48 hours and removed errors. Real-time budget an...d pacing views replaced slow, manual reports. The media team now focuses on performance and skill growth. Digicel saw year-on-year KPI improvements for all campaigns.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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IQGeo's fiber network management software helped Alncom improve rural fiber deployment in North East England. Alncom used IQGeo to monitor build progress in real time and create digital job packs, re...moving the need for paper. The software enabled fast, accurate network design and better collaboration between field and office teams. Field engineers now connect homes and businesses with a single site visit. Alncom achieved more efficient planning and construction, helping bridge the digital divide in rural areas.
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Yext Site Search helped Cox Communications answer customer questions online. Cox used Yext to update brand info across 175 digital services and improve its website search. The new search tool uses na...tural language processing to match user questions with answers. Cox saw a 51% increase in site search conversion rate. Repeat on-site searches dropped by 59%. The solution made it easier for customers to find what they need.
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CompleteFTP helped 3 Italia (H3G) improve secure file transfers. H3G needed better data security and standard practices for their large mobile telecom business. They chose CompleteFTP for its easy us...e and strong security features. The solution enabled secure file transfers with encryption and made managing five servers simpler.
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Matrix42 Unified Endpoint Management helped Fastweb standardize processes and improve asset, license, and cost visibility. Fastweb needed to manage device services for over 300 public sector organiza...tions in Italy. The solution covered 110,000 desktop nodes, 43,000 network nodes, 215,000 phones, 13,000 servers, and 9,000 firewalls. Fastweb now manages 390,000 nodes and serves 2.4 million customers worldwide. The project succeeded in the first year, and Fastweb is considering expanding to mobile devices and new sectors.
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Nova used open source technology to build a cost-effective telco cloud. They wanted to lower costs and improve flexibility. Canonical provided the open source solutions. Nova achieved a more affordab...le and scalable cloud for their telecom needs.
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NBI is working to provide broadband access to over 569,000 premises. They aim to be the best open-access operator in telecom. Digital.ai supports them with automation capabilities. Digital.ai Release... and Deploy are key to their operations.
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Fusion Connect helped Spot On Networks switch from their old voice provider to a new hosted voice solution. Spot On Networks needed an ACD system, call statistics, and flexible auto attendant feature...s. Fusion Connect provided phones, planned a quick cutover, and resolved issues fast. The new system was fully operational in 20 minutes. Spot On Networks recommends Fusion Connect to other companies.
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Instabug helped Verizon improve the Verizon Cloud app's stability and security. Verizon needed a crash reporting and app health monitoring tool that met strict privacy rules. Instabug provided privat...e cloud hosting and unified crash data across iOS and Android. The platform made it easy to track issues and share data with outside vendors. Verizon achieved 99.9% crash-free sessions after using Instabug.
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SurveySparrow helped Exotel boost their Net Promoter Score by 10%. Exotel used in-app surveys to collect direct feedback from end users. This made data collection faster and reduced manual work. The ...feedback gave clear insights to improve their product. Exotel now makes better product decisions based on real user input.
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Vodafone Ireland used Mopinion for Websites and Mopinion for Apps to improve their digital customer experience. They wanted to understand why customers behaved a certain way online and in their app. ...Before Mopinion, they used heatmapping and analytics tools but needed deeper insights. Mopinion helped them uncover the reasons behind customer actions. This allowed Vodafone Ireland to better serve their customers and optimize their digital channels.
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Davies helped Three boost its customer operations by empowering team leaders to deliver training and coaching. Team leaders delivered 98% of all training and earned a 4.8 out of 5 score from their te...ams. Three saw an 8 point rise in NPS, an 11% increase in customer satisfaction, and an 8% efficiency gain. The program built a strong skills development culture in Three's contact centers. Customer experience and employee engagement improved quickly.
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Vodafone New Zealand used Thematic to improve their customer experience. They wanted to raise their Touchpoint Net Promoter Score (tNPS) across all teams. Thematic gave them deep insights from custom...er feedback and helped them spot issues fast. After 9 months, Vodafone saw an increase in tNPS. Thematic also made it easier to find what matters most to customers and track the impact of changes.
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SurveySparrow helped Exotel boost their Net Promoter Score by 10%. Exotel used in-app surveys to collect direct feedback from end users. This made data collection faster and reduced manual work. The ...feedback gave clear insights to improve their product. Exotel now makes better product decisions based on real user input.
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SurveySparrow helped Exotel boost their Net Promoter Score by 10%. Exotel used in-app surveys to collect direct feedback from end users. This made data collection faster and reduced manual work. The ...feedback gave clear insights to improve their product. Exotel now makes better product decisions based on real user input.
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Forsta’s unified insights platform helped Nuuday, Denmark’s largest telecom provider, manage millions of customer interactions across multiple brands. Nuuday needed a scalable solution to integrate w...ith their data warehouse and support brand-specific experiences. Forsta enabled custom surveys, smart triggers, and a centralized feedback hub. Nuuday reduced survey setup time, improved design flexibility, and delivered faster agent coaching. They achieved higher NPS scores and better customer sentiment tracking with real-time reporting.
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Eventtia helped Neocenter run a virtual showcase event. Neocenter needed a platform for networking, tracking metrics, and post-event follow-up. Eventtia provided interactive tools, a personalized lob...by, sponsor modules, and dashboards. Premium Support handled event setup, letting Neocenter focus on content. The event had over 500 registered participants, 3,273 website visits, and 14 scheduled meetings.
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NACS had problems with their old association software. It was hard to update and needed a lot of IT help. They switched to Fonteva, a cloud-based platform built on Salesforce. Now, staff can do more ...tasks without IT help. The IT team can focus on bigger projects. NACS also made event registration easier and improved their email system. They now have better data and can adapt quickly to new needs.
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U.S. Cellular needed a software solution to help with scheduling, managing, and reporting on their field marketing and experiential activities. MainEvent built a system that manages requests, approva...ls, and notifications. The solution also captures customer data, integrates with a coupon fulfillment system, and allows for custom communications. U.S. Cellular can now track leads and analyze event data in real time. Their employees use an intuitive system that matches their business needs.
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Dreamcast provided event technology solutions for India Mobile Congress 2023. The event needed smart tools for registration, ticketing, and attendee management. Dreamcast delivered Event Core, Phygit...al Events, and on-site solutions like check-in and facial recognition. These tools helped manage a large-scale tech event with many attendees. The solutions improved event operations and attendee experience.
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Azavista helped ADVA Optical Networking manage their annual Munich Symposium event. The challenge was to handle complex logistics like venue, registration, and accommodations for over 250 participant...s. Azavista's platform let the team build event websites, track registrations, and generate reports easily. The event team saved about 30% of their time. All team members could access real-time data and collaborate better.
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Monterosa / Interaction Cloud helped Vodafone engage customers in Qatar during major sporting and cultural events. Vodafone used the platform to launch interactive campaigns like Football Fever, feat...uring games and quizzes for fans. The 2018 campaign reached 2.1 million people, drove 345,000 click-throughs to Vodafone promotions, and saw 1.2 million interactions. 85% of visitors completed a trivia challenge, and 14% of fans became active users of the Vodafone Qatar app. The platform enabled fast content updates and real-time performance tracking.
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Dreamcast provided event technology solutions for India Mobile Congress 2023. The event needed smart tools for registration, ticketing, and attendee management. Dreamcast delivered Event Core, Phygit...al Events, and on-site solutions like check-in and facial recognition. These tools helped manage a large-scale tech event with many attendees. The solutions improved event operations and attendee experience.
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Monitera's Social Media Management Center helped Vodafone Turkey monitor social media in real time. Vodafone used Monitera's Listen, Engage, and Wall products to track brand mentions, manage team acc...ess, and view performance dashboards. The solution improved Vodafone's customer responsiveness and increased customer satisfaction by 40%. Vodafone also optimized digital strategy and improved team management with instant performance reports. The system enabled 24/7 alerts for extraordinary situations, helping Vodafone act quickly.
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Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.
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Conviva's Streaming Analytics Platform helped a European streaming provider improve customer service. The company managed trillions of data points from millions of users. Conviva enabled real-time in...sights and reduced service calls. The platform delivered flawless 4K content to 98% of viewers. The provider gained a single key performance metric for better decisions.
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listening247 helped a telecom client use social listening analytics with their consumer surveys. The client had to manage over 620,000 social media posts and align different customer satisfaction sco...res. listening247 used advanced data curation and a detailed taxonomy to sort the data. They combined NPS and NSS data with market events for better analysis. The client gained better customer insights and made smarter business decisions.
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Determ helps m:tel improve PR efficiency and planning. m:tel needed real-time media monitoring to track mentions and press release coverage. The team uses Determ for fast results, daily and weekly re...ports, and mobile access. Determ saves them hours each day and gives insights they could not get manually. The platform helps m:tel plan better PR strategies and measure key metrics like reach and sentiment.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering process. DELTA worked with Yellowgrape to optimize their CRO us...ing Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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Resolver's risk intelligence solution helped T-Mobile Netherlands improve security and reduce incidents. The company faced rising organized retail crime, facility and cargo theft, and lacked centrali...zed incident tracking. Resolver enabled T-Mobile Netherlands to optimize data and manage incidents across the business. This led to better loss measurement and improved safety for staff and customers. The solution addressed both retail theft and sophisticated crime tactics targeting smartphones.
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Metro Wireless had trouble managing projects and installations. They used a whiteboard and then a basic software, but still had delays and lost revenue. They chose TaskRay to help manage projects and... customer onboarding. TaskRay let them do more work with fewer people and avoid hiring a new project manager. Project manager capacity went up by 50%. Installation times dropped by about 25%. They saw record profits and more closed deals with no onboarding problems.
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Wrike helped Arvig manage projects as they grew rapidly. Arvig faced problems with team coordination, project visibility, and missed deadlines. Wrike improved project management and team collaboratio...n. HR saved over 900 hours each year. Project costs dropped by about 20% on average. Arvig now delivers projects faster and more efficiently.
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Aha! helped Liquid Telecom centralize product management across many African countries. Before Aha!, teams struggled to track strategy and gather employee ideas. With Aha!, they now define objectives..., manage ideas, and plan releases in one place. The ideas portal lets all employees share and vote on suggestions. Reports and presentations are easy to create and update. Productivity increased and teams feel more unified. Everyone can see and share the product strategy easily.
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A company in the telecommunications and broadcasting industry had an old desktop app for managing TV tower data. The app was outdated, hard to use, and did not work on mobile devices. XB Software hel...ped modernize the app by moving it to the cloud and updating the front-end. They used AWS for storage and new tools for better data visualization. The new system is easier to use, works on more devices, and helps engineers make better decisions.
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Telenor Norway wanted to modernize their wholesale billing operations. They already had a Subex solution in place. They aimed to enhance their capabilities further.

DISH Network's project management office struggled with disconnected tools and siloed departments. They used ClickUp to unify workflows and improve collaboration. ClickUp helped them track work, stan...dardize processes, and manage change better. The company built custom integrations for Salesforce and Jira. As a result, DISH Network increased project efficiency by 30% and managed 10% more complex projects.
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Backlog helped Choice Business Connections, a tech startup, launch an award-winning IoT portal. The team used Backlog to organize their business roadmap and manage projects across different locations.... Backlog replaced email for team communication, reducing confusion and improving collaboration. The Gantt chart feature helped manage resources and track progress. The company launched its product quickly and saved costs. All project information is now stored in one place for easy access.
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T-Mobile uses Corrigo to improve its facilities management. Chris Medina, a regional manager, highlights how Corrigo provides a one-stop shop for asset management, work order ticketing, compliance tr...acking, vendor invoicing, and payments. This system helps T-Mobile achieve higher uptime and network resiliency. Corrigo streamlines processes, connects service providers, and enhances preventive maintenance scheduling, saving time and money.
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KloudGin helped Hawaiian Telcom improve digital services for customers in Hawaii. Hawaiian Telcom expanded its offerings to include 1 Gig broadband, cloud services, and a next-generation fiber networ...k. The company used KloudGin to support new products like Hosted Voice and virtual colocation. Hawaiian Telcom also enabled better connectivity for businesses and laid new undersea cables. The solution helped them serve residential, business, and government customers more effectively.
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ConSol construction software helped Telstra automate payment requests and manage work orders. The platform replaced paper-based systems and improved visibility into work orders and provider performan...ce. ConSol integrated with SAP to send daily payment requests, ensuring accurate and timely payments to hundreds of subcontractors. The Gateway feature enabled bulk order creation, reducing manual work and errors. These integrations improved efficiency and supported key provider retention for Telstra.
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CSOne helped アビコム・ジャパン株式会社 manage airport radio service operations. Before CSOne, they used over 10 Excel and Access files for device and repair tracking. CSOne unified inventory, repair, and loan ma...nagement in one system. The company reduced paperwork by using electronic signatures and digital reports. Information sharing improved between outsourced partners. Staff saved time and cut duplicate work by centralizing data.
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FieldEx CMMS helped AlanDick Brunei improve field team coordination and compliance. The company used FieldEx to automate scheduling, track team locations, and manage regulatory requirements. Real-tim...e visibility reduced errors and improved project management. AlanDick Brunei saw a 600% return on investment. Customer satisfaction increased with better communication and reporting.
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Fieldproxy helped Acme Telecom Africa manage their large field service teams. Acme faced problems with callout coordination, site surveys, maintenance, and asset tracking. Fieldproxy provided lead cr...eation, service scheduling, and real-time location tracking. Managers could track sales and schedule follow-ups in the app. Acme improved service visit speed and gained better visibility over their field teams. The solution made team management and data access much easier.
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HowNow helped Telcoinabox deliver product knowledge to their telecom resellers. Before, Telcoinabox had to bring resellers in for in-person training and accreditation. With HowNow, resellers can now ...access all training and accreditation online, in one place. This reduced the need for in-person sessions and cut related costs. Telcoinabox is very pleased with the partnership and the efficiency of the new system.
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Eightfold Resource Management helps Deutsche Telekom use AI for project staffing. The company faced challenges with legacy staffing tools and missed internal talent. Eightfold's platform matches empl...oyees to projects by skills and availability. This improves resource use, speeds up staffing, and supports international teams. Employees get more chances to grow by joining new projects.
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Singtel used Paradox's conversational AI to speed up interview scheduling. The company needed to hire 4,000 employees each year and serve 770 million customers. Slow admin tasks were holding them bac...k. With the SIEA AI assistant, Singtel moved staff from scheduling to higher-value work. They saved 5,000 hours of admin time. The fastest interview was scheduled in 9 seconds.
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Fuel50 helped a leading wireless infrastructure company transform its HR and talent strategy. The company needed a modern talent marketplace to support rapid growth and improve employee engagement. F...uel50 became a central part of their business strategy. The solution aimed to build a culture of learning and career growth. Leaders saw Fuel50 as a valuable gift to their team members.
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Firstup helped Virgin Media O2 boost employee engagement during the pandemic. The company ran a competition using the Firstup platform, asking employees to share posts with #dontmisstheboat and uploa...d screenshots. In just two days, 750 new users joined Firstup, raising the user count to nearly 4000. The platform handled the surge easily and kept brand messages clear. Virgin Media O2 used Firstup to connect and motivate its large workforce.
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Accendo Technologies used its TalentPulse platform to help a large Southeast Asian telco build a strategic leadership pipeline. The company needed to identify future leaders and address slow growth c...aused by rapid disruption. Accendo delivered a data-driven assessment process using face-to-face and virtual assessment centers. The project ran for three weeks and cost 1.2 million per person. The top 60% of candidates were selected, and 8% of the 2018 talent pool became key leaders. The solution improved objectivity and helped the telco invest in the right talent.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Insightrix used its Mobile Ethnography solution to help SaskTel understand customer perceptions and daily use of its telecommunication services. The challenge was to uncover real brand perceptions an...d usage patterns as digital convergence and IoT trends grow. Insightrix conducted in-depth interviews, a 10-day online ethnography, and focus groups with SaskTel customers. The study revealed key insights into customer expectations, service value, and actual versus perceived time spent connected. These findings helped SaskTel develop a targeted communications strategy based on real customer behavior.
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Xfinity used Fandom to launch its 10G network during the Big Game weekend. They created gaming content with NFL stars and influencers, hosting live streams and custom videos. The campaign included a ...gaming lounge for NFL players and celebrities, with strong product integration. Content was shared on Fandom.com and social media, reaching sports and gaming fans. Xfinity saw impressive reach and strong results, deepening brand connection with fans.
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NACS had problems with their old association software. It was hard to update and needed a lot of IT help. They switched to Fonteva, a cloud-based platform built on Salesforce. Now, staff can do more ...tasks without IT help. The IT team can focus on bigger projects. NACS also made event registration easier and improved their email system. They now have better data and can adapt quickly to new needs.
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An American telecommunication giant needed a unified platform to manage workflow and business communication services. They used SharePoint and Microsoft 365 for content management and proposal genera...tion but wanted a single solution to streamline processes. Algoworks integrated SharePoint and Office365 with Salesforce to create a custom proposal generation solution. This included a user-friendly portal using Salesforce.com and Visualforce, allowing agents to access and manage data efficiently.
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Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just over a year and a half old. It answers 63% of all customer questions. This lea...ds to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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Genesys Cloud CX helped 3 Denmark bring together their sales and service teams. The platform enabled personalized customer experiences at scale. 3 Denmark used AI-powered automation to improve effici...ency. The solution connected data and channels for better customer journeys. The company saw improved teamwork and customer satisfaction.
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CXone Mpower helped Nex-Tech Wireless improve customer experience and efficiency. The company added omnichannel support, including live chat, SMS, and chatbot features. Supervisors gained better visi...bility into agent performance and schedule compliance. Quality management tools highlighted areas for improvement. Nex-Tech Wireless now meets its average hold time targets and manages agent breaks to keep service levels high.
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MightyCall helps Wakey Communications, a fast-growing internet provider, scale customer support with cloud-based call center tools. The company uses features like webphone, custom greetings, and supe...rvisor monitoring to onboard agents quickly and handle high call volumes. Fast setup lets new team members start in under five minutes. MightyCall's support for remote teams and reliable infrastructure ensures quality service for customers across Canada.
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Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.
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Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.
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The largest mobile network operator in Singapore wanted to lower the high costs of making changes to their IVR system. Their old IVR was expensive and slow to update. They used Tetherfi’s Interaction... Workflow Engine to make call flow changes in-house. This made updates faster and more flexible. As a result, they reduced yearly IVR change costs by 80% and improved customer experience.
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Orange France used a fast and sustainable IT solution. The company wanted to stay ahead in the telecommunications industry. They focused on speed and sustainability. The solution helped them improve ...their IT operations. Orange France now leads with better technology and eco-friendly practices.
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Marin Social helped Verisure connect digital leads to offline sales. The team used Marin’s automation tools and expert advice to improve campaign structure and efficiency. They saw an 87% increase in... offline bookings year-over-year and a 28% increase over the previous quarter. Campaigns using Marin’s Budget Allocation tool had over a 15% decrease in cost per lead. Verisure also boosted reach in France with Marin’s Message Booster.
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VodafoneZiggo used Supermetrics Marketing Intelligence Platform to improve marketing data management. The team faced inflexible reporting tools and manual data processes. They migrated fully to Super...metrics, which saved them significant annual costs and reduced weekly reporting hours by 30 for their 10-person team. Supermetrics enabled easy cross-channel data blending, fast Looker Studio reports, and better onboarding of new channels. Centralizing data in BigQuery improved reporting speed and reliability.
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Vodafone needed to adapt as it evolved from a mobile phone provider to a connectivity services entity. They faced challenges with mergers and acquisitions, requiring consistent communication and a cl...ear brand voice. Vodafone used Siteimprove's tools to monitor communication quality, focusing on tone of voice, accessibility, and inclusivity. Since 2015, Siteimprove has helped Vodafone improve their Digital Certainty Index and Quality Assurance scores. Vodafone achieved a 92/100 Content Quality Score, 88/100 Content Freshness Score, and 100/100 Security Score.
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Datameer helped BT Openreach improve operational efficiency. The company faced challenges managing a vast network and high service job volume. Datameer enabled agile prototyping and rapid analytics d...elivery to operations teams. The platform provided easy data enrichment and pattern finding, helping teams drill deeper into network issues. Fine-grained security and governance met strict regulatory needs. BT Openreach saw increased agility and better control for end user analysts.
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New Relic helped amaysim monitor its technology stack as it grew. amaysim used New Relic to track infrastructure, apps, and webpages. The platform made it easy to find and fix issues fast. This saved... staff time and improved uptime by several percentage points. amaysim now manages customer experience better and can expand with confidence.
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Goalplan helped Telia manage Sweden's largest customer service team. Telia needed a new way to handle KPIs and communication across stores and customer service. With Goalplan, all KPIs for sales and ...service are now in one platform. Managers and staff can see real-time results and coach instantly. Over 1000 users track 70 KPIs in the app. The solution increased engagement and made coaching and competition easy for everyone.
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Cresta helped Cox Communications improve sales and retention in their residential services contact center. Cox used Cresta Insights, Cresta Coach, and Agent Assist to guide agents, standardize proces...ses, and analyze conversations. Revenue per chat for residential sales increased by 20-30%, and retention revenue rose by 10-20%. Highly engaged agents using real-time coaching saw even higher gains. Sales managers reduced new hire ramp time by 2 weeks and increased their agent-manager ratio from 10 to 14. All new hires reached 100%-200%+ revenue attainment goals.
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AmplifAI helped Cox Communications improve customer service operations. Cox faced long admin tasks, slow report prep, and hard-to-track coaching. AmplifAI's AI platform automated reports and gave rea...l-time insights. Supervisors spent more time coaching agents. Cox saw $3.2 million in savings in 12 months. Customer experience scores rose by 13%. Average handle time dropped by 49 seconds.
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Dynatrace helped BT improve digital experience and reduce service downtime. BT used Dynatrace to quickly find and fix problems in their IT systems. This led to a 50% reduction in digital incidents an...d service outages for the EE brand. The team gained better visibility and could make faster decisions. Dynatrace was easy to install and made operations more stable.
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CloudShare helped NTT Innovation Laboratory Israel create fast, realistic product evaluation environments. Before CloudShare, NTT IL could not test new technology in safe, real-world settings. With C...loudShare, they built a "Virtual Smart Lab" to run proof of concepts and demos for multiple vendors. The team can now set up and change environments instantly, without DevOps help. CloudShare's clear pricing, strong control, and fast tech support impressed NTT IL. They now run 43 environments and plan to expand use to other NTT groups.
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Varicent ELT helped AFL fix their manual data management. AFL had errors and slow processes as they grew. They picked Varicent ELT for accurate, scalable, and reliable data handling. After switching,... AFL improved data accuracy and saved money. In six months, they saw no data corrections and better sales decisions. AFL now uses one system for all commission and sales data.
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Idomoo's Dynamic Video Ads helped O2, a top UK digital communications company, tackle high customer churn at the renewal stage. O2 used Idomoo's Dynamic Video Ads for Facebook to create a unique camp...aign. The campaign aimed to make upgrades more exciting for customers. O2 saw double the conversion rates with this approach. The solution used customer data to make each video personal and engaging.
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Granite Telecommunications needed to make its account manager training more efficient. The company used to rely on in-person training, which took a lot of time and was hard to update. They switched t...o using Articulate 360 and Storyline to create e-learning courses. This let account managers train at their own pace and made it easier to update training materials. As a result, Granite achieved 95% learner completion for company-wide training for four quarters in a row and saved over 800 hours on account manager training.
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Easygenerator helped Odido meet 100% of training requests with only 25% of their original L&D staff. Odido used Easygenerator to let employees create training content, making training 12 times faster.... The number of training resources increased fivefold in one year. The L&D team shifted from content creation to quality assurance. Easygenerator's small learning curve and didactical support made this possible.
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Publitas helped Optronics turn a 750-page print catalog into a digital marketing tool. The new interactive catalog increased pageviews by 300% and expanded reach by 212.5% in one month. Optronics als...o cut catalog costs by 50%. Customers now find products faster with a custom menu and search bar. The digital catalog improved user experience and engagement for Optronics.
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Figma design systems help Orange bring together many teams. Orange Group wants to align up to 600 designers with one design system. Jérôme Ferrari Fromager leads this project. The goal is to improve ...efficiency by 30%. Orange has nearly 130,000 people. Figma helps unify design and speed up workflows.
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Vyond helped a Fortune 500 telecom company improve customer support training. The company needed better training for 56,000 global service reps who had knowledge gaps. The L&D team used Vyond to crea...te a microlearning video series called “Making Connections.” The videos focused on key topics like customer value and billing. After training, reps showed double-digit improvements in competency. Each video received over 10,000 views and a 5/5 helpfulness rating from service reps.
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Inxmail helped congstar improve its email marketing over 10 years. congstar needed to manage complex campaigns and send millions of emails each year. Inxmail provided mailing management, automation, ...and consulting. This let congstar save time and focus on its main business. The partnership led to higher sales, more new customers, and better customer retention. Email deliverability and resource use also improved.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with Zoho CRM, streamlining sales, billing, support, and field engineering. ...Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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Netcore’s AMP-powered email helped ACT generate over 4,500 leads. The campaign created ₹3.23 million in opportunity revenue. ACT used Netcore’s email innovation to boost engagement. The solution deli...vered strong results for lead generation and revenue. The case shows the impact of advanced email marketing in telecommunications.
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Nokia needed a mobile solution for their training staff who faced challenges with an existing web-based planning tool. The tool required internet connectivity and was not optimized for mobile devices.... Unique Computer Systems developed a mobile app for Nokia's Symbian and Windows Phone 7 devices. This app allowed trainers to plan and update schedules offline. The solution reduced stress and improved flexibility for trainers, enabling them to update schedules easily. The app worked well on both Symbian and Nokia Lumia 710 devices.
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Knak helped DISH Network Corporation speed up their email creation process. DISH had trouble with slow feedback and approvals between teams. Knak let the marketing team create and approve emails in o...ne system. This cut the time to make a standard email in half. Emergency emails now take only 2 days. The team saves 10 hours each week.
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VodafoneZiggo used the Staffbase employee app to connect its field service technicians across the Netherlands. Before Staffbase, technicians relied on scattered channels and personal solutions, leadi...ng to poor information sharing and compliance risks. The company launched the Coco app in June 2019 to centralize communication and information. Six months after launch, over 80% of nearly 2,000 technicians adopted the app. This improved access to accurate, validated information and made technicians' jobs easier.
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MOVEit helped Phonero replace its old file transfer system. Phonero needed secure, automated file transfers to meet strict EU data rules. MOVEit automated over 280 daily tasks and integrated with AWS... S3, SharePoint, and SFTP. Billing operations now have zero downtime. Tasks that took hours now take minutes. MOVEit supports Phonero’s growth with unlimited automation for invoice files.
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Acqueon Campaign Manager replaced DISH Network's outdated Noble Systems platform. DISH faced slow campaign tools and incomplete customer records. Acqueon integrated with their Cisco Contact Center an...d mobile app in under 6 months. DISH saw a 25% efficiency improvement, 30% higher connect rate, and 28% boost in customer satisfaction. The number of campaigns executed more than doubled.
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Tealium’s Customer Data Platform helped M1, a leading Singapore telecom provider, unify customer data and break down data silos. M1 used Tealium to create real-time, personalized messaging across web..., email, and mobile channels. This led to higher conversions, with 89% of users moving smoothly through key funnel steps and conversion rates for some groups nearly doubling to 7.37%. M1 now processes 700,000 daily events and delivers 77,000 personalized recommendations each day, earning $200,000 in media value annually.
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Virgin Media O2 wanted to reduce wasted spending on digital ads by targeting the right customers. They used Zeotap CDP to combine their customer data and remove existing customers from ad campaigns. ...This helped them focus on new customers and upsell to current ones. As a result, they saved £1 million on paid media in one year. They also saw a 38% increase in click rate, a 43% increase in conversions, and a 37% decrease in cost per order.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering process. DELTA worked with Yellowgrape to optimize their CRO us...ing Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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CANDDi helped 4net Technologies improve sales and marketing. 4net needed an easier, more affordable lead tracking tool. They switched from Wow Analytics to CANDDi. The software tracks website visitor...s and sends rich data to sales staff. 4net uses CANDDi for email campaigns and customer feedback. The team saw more leads and better data within weeks. CANDDi helped 4net identify public sector buyers and build targeted contact lists.
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Semcasting Mobile Footprints and Title-Based Targeting helped a Fortune 100 ISP build brand awareness in Sacramento. The ISP needed to reach government IT decision-makers for CALNET contracts. Semcas...ting used geofencing and job title targeting to reach the right people at work and at home. The campaign generated over 2,000 landing page views per month from the target audience. The ISP saw increased brand engagement and is planning a similar campaign in the Midwest.
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LeadGenius helped a regional fiber provider improve sales engagement. The company struggled with low connect rates using outdated data. LeadGenius delivered accurate SMB data and unique signals, like... recent internet outages and new business openings. The conversation rate jumped from 1 to 8 per 60 dials. The team booked 3 meetings for every 20 conversations. This data-driven approach made sales outreach more effective and efficient.
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Dialpad used 6sense Professional Services to improve their digital account-based marketing. They needed help to build and manage a multi-product campaign without going over budget. 6sense gave them s...trategic expertise and better creative performance. Dialpad saw a 17% reduction in cost-per-click. They also had a 41% increase in influenced form fills. This let them focus on long-term growth and campaign optimization.
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CIENCE helped Dobson Fiber generate B2B sales leads. Dobson Fiber needed to reach more business customers for its fiber-optic network services. CIENCE used outbound SDR and multi-channel outreach to ...find and engage new leads. The campaign focused on targeted messaging and strategic sales playbooks. Dobson Fiber gained more qualified leads for its sales team.
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OSF Digital used its Quick-Start-Direct-to-Consumer-Commerce-Lösung to help PLDT Inc. launch a new DTC e-commerce site fast. The solution, built on Salesforce Commerce Cloud, enabled PLDT to open new... sales channels and offer exclusive product packages to students at partner universities. Integration with university SSO and existing fulfillment systems ensured secure access and smooth order processing. Only authenticated students could shop, creating a unique experience for partners. The project strengthened PLDT's direct-to-consumer business and digital transformation.
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Cerillion helped Sure automate fibre-to-the-premises (FTTP) provisioning. Sure needed to speed up service delivery and improve operational efficiency. Cerillion provided a BSS/OSS solution for triple...-play services. The solution enabled faster time-to-market and better operational performance. Sure now delivers fibre services more efficiently.
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Fanplayr helped ho. Mobile, an Italian MVNO, boost monthly conversions by over 1,000. The company used Fanplayr's real-time segmentation and personalized on-site messaging to target low-intent users.... For users not in the conversion funnel, engagement reached 4% and post-click conversion was 2.5%. For those in the funnel, 36% completed transactions after engagement, with a 38% promotion code redemption rate. This improved customer retention and engagement.
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Gotransverse helped Omni Fiber unify billing operations for both residential and commercial customers. Omni faced challenges with multiple inherited billing systems and complex commercial account str...uctures after acquiring other ISPs. Gotransverse provided a scalable, API-first billing platform with flexible account hierarchies and configurable reporting. Omni streamlined support for large commercial accounts, improved payment and reporting visibility, and established a foundation for future growth. The solution enabled Omni to scale confidently and deliver consistent, accurate billing to all customers.
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OneBill helped RingSquared manage complex billing for voice, analytics, and data services. RingSquared needed to combine many products and pricing plans onto one invoice. OneBill’s cloud-based revenu...e management platform let them customize products and automate invoicing. The usage rating engine made billing fast and accurate. RingSquared praised OneBill’s support and billing engine performance.
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Bloomreach Content helped Deutsche Telekom deliver personalized mobile experiences to over 1.5 million users. The company needed a flexible, API-first CMS to manage content for 18 brands across 13 co...untries. Bloomreach enabled fast go-live in under 6 months and global rollout of role-based workflows. Content managers now have regional access, making content management easier and more efficient. The solution protects user privacy while personalizing content for each device and location.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Thnks helped Star2Star, a Sangoma company, save hours each week by making it easy to send gestures of gratitude to customers. The sales team used to spend too much time on admin tasks like sending th...ank you notes. Thnks let them send digital and physical gifts quickly, with personalized messages and easy tracking. The platform's features, like budget controls and a large catalog, made the process simple. As a result, the team could focus more on building customer relationships and less on logistics.
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Flowlu helped Realworld Systems bring all their business activities onto one platform. Before Flowlu, they used many different IT tools, which made teamwork and information sharing hard. They needed ...a simple, flexible solution that worked for every department. Flowlu was easy to use and saved them money. The team quickly adopted the platform and improved how they worked together.
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Flytxt's AI-driven cross-selling solution helped Telco Group increase fixed and broadband revenue by 20% across four markets. The solution enabled best-fit plan recommendations and omni-channel promo...tions. Telco Group sold 98,000 home segment products and gained $585,000 in additional revenue. The AI solution contributed 20% of total revenue from the home segment. This case shows the impact of AI on telecom sales and customer engagement.
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Voucherify helped Connexin launch and manage personalized promotions for both B2C and B2B broadband customers. Connexin integrated Voucherify in less than two months, reducing time to market by 80%. ...The team built and updated campaigns faster, without needing developer help. Offers based on geolocation improved customer satisfaction and redemption rates. Hyper-personalized promotions now scale easily across all channels.
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Comarch OSS Suite helped Telefónica O2 Germany unify and simplify network management. The company needed to replace multiple element management systems with one integrated solution. Comarch provided ...inventory, configuration, fault, and performance management modules. The new system centralized control, improved network reliability, and automated fault management. Telefónica O2 Germany now manages all network elements in one place with real-time monitoring and seamless integration.
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Vodafone used mobile-pocket to power loyalty and offers in its NFC mobile wallet across six European countries. The platform enabled easy integration of loyalty cards, campaign management, and report...ing, helping Vodafone deliver a seamless shopping experience. Users could store loyalty cards, redeem coupons, and make payments in one app. Vodafone Wallet saw continuous user growth, high store ratings, and won global awards for best loyalty incentive programme and engagement. The solution set a benchmark in mobile payments and customer loyalty.
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Empuls helped AT&T launch Long-Service Awards for employees. Swati Arora, HR Manager, says they started with service awards and then used more Empuls modules for employee engagement. The platform's s...ocial intranet and customer support impressed the team. Employees now have many rewards and recognition options. AT&T values the variety and flexibility Empuls provides.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Sage Intacct helped Ground Control manage multi-entity financial consolidation and recurring revenue. The company reduced its monthly close time by 55%, from 11 days to five. Overdue debt dropped fro...m 22% to 8%. Ground Control freed up over £900k in operating cash flow. Staff productivity and job satisfaction improved. Order-to-cash efficiency increased with Salesforce integration.
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Swisscom needed a way to organize large amounts of photos for its myCloud service. They wanted a solution that could sort images by topic and work on their own servers for privacy. After testing seve...ral options, Swisscom chose Imagga for its strong technology and easy setup. Imagga's API helped Swisscom improve how users manage and search their photos. The solution met strict privacy needs and made photo organization automatic.
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Overcast's Content-as-a-Service platform helped Vodafone Ireland manage video assets for its TV service. Vodafone needed a tool for teams with different skill levels to access and edit video. Overcas...t provided a solution with variable permissions and easy clipping for promotions. The platform let broadcasters upload content directly, cutting import times. Vodafone reduced outsourcing costs and sped up content delivery to market.
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Vodafone faced a challenge in attracting tech-savvy candidates due to its evolving landscape from 'telco' to 'techno'. They needed consistent, engaging content for recruitment. Papirfly provided a so...lution with a brand management platform that simplified asset creation and ensured brand consistency. This platform allowed local teams to create on-brand materials easily, improving efficiency and maintaining global brand guidelines.
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DRMtoday helped Get AS, a leading Norwegian cable-TV and broadband provider, secure live and on-demand video content across all devices. Get AS faced challenges with DRM technology fragmentation and ...high per-event licensing costs. DRMtoday offered a single integration supporting all major DRM systems and a cost-effective per-active-user billing model. The solution enabled smooth cross-platform streaming, easy integration, and robust content protection. Get AS successfully launched the service to 1 million TV customers, receiving positive feedback and planning further growth.
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Kommunicate's WhatsApp chatbots helped TelOne reduce long customer lines at their stores. TelOne used Kommunicate to let customers check balances, recharge, and get broadband info through WhatsApp. T...he chatbot handled FAQs and common queries, freeing up 25% of TelOne's support agents to focus on complex issues. Now, 90% of customers interact directly with the bot, with over 20,000 unique conversations each month. TelOne praised Kommunicate for its easy integration and chatbot-to-human handoff.
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LivePerson helped KDDI improve customer satisfaction with omnichannel conversational messaging. KDDI used LivePerson to expand digital channels and connect with younger customers. Customers can now u...se LINE, Apple Messages for Business, and KDDI apps to reach support. KDDI achieved a 90% CSAT score, its highest ever. Messaging outperformed call centers in customer satisfaction and reduced operator turnover.
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Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track content performance and Emplifi Publisher to schedule ...over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.
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Haptik's WhatsApp chatbot helped Jio automate partner onboarding, recharge journeys, and digital ID generation. Jio faced challenges with manual onboarding, tracking, and support for its large partne...r network. The WhatsApp solution enabled seamless onboarding, instant PRM ID creation, and easy booking and payment flows. Partners can now assist customers and manage incentives directly on WhatsApp. The unified system improved operational efficiency and partner engagement at scale.
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PROS CPQ unified the quote-to-order system for a €12B European telecommunications provider. The company struggled with slow product launches and inconsistent offers across channels. PROS delivered a ...single quoting platform for 2,000 users in e-commerce, retail, and call centers. Product launch time dropped by up to 75%. The new system supports 99.9% uptime and handles 166,000 software objects for 250 price plans. The provider saved on catalog maintenance and updates.
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XaitProposal helped Bouygues Telecom improve its proposal process. The company faced challenges with standardization, efficiency, and scalability as bid volume grew. XaitProposal enabled real-time co...llaboration, centralized content, and automated formatting. Over 80 contributors now use a shared knowledge base, saving time and ensuring consistent branding. The team reports higher quality bids, fewer errors, and better teamwork. Bouygues Telecom is also testing XaitAssistant for AI-powered content review.
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Buynomics RGM Platform helped a global telecommunications provider improve pricing. The company faced pressure to stay competitive and meet changing customer needs. Using Buynomics, they modeled pric...e increases and compared performance to competitors. The team made fast, data-driven decisions. They found a revenue uplift potential of 4% to 15%.
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PROS CPQ unified the quote-to-order system for a €12B European telecommunications provider. The company struggled with slow product launches and inconsistent offers across channels. PROS delivered a ...single quoting platform for 2,000 users in e-commerce, retail, and call centers. Product launch time dropped by up to 75%. The new system supports 99.9% uptime and handles 166,000 software objects for 250 price plans. The provider saved on catalog maintenance and updates.
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OSF Digital used its Quick-Start-Direct-to-Consumer-Commerce-Lösung to help PLDT Inc. launch a new DTC e-commerce site fast. The solution, built on Salesforce Commerce Cloud, enabled PLDT to open new... sales channels and offer exclusive product packages to students at partner universities. Integration with university SSO and existing fulfillment systems ensured secure access and smooth order processing. Only authenticated students could shop, creating a unique experience for partners. The project strengthened PLDT's direct-to-consumer business and digital transformation.
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Snow Software Asset Management helped Telkomsel cut Oracle software license costs by up to 10%. The company saved a potential $74,000 a year on Microsoft subscriptions. Telkomsel reduced the time to ...collect license data by 90%. The solution identified over $740,000 in potential cost avoidance for Oracle license compliance. Telkomsel gained a single view of all IT assets, improving audit compliance and reducing risk.
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JumpCloud helped Circles, a global technology company in the telco industry, secure identities and manage access across legacy and cloud systems. Circles needed a flexible identity and access managem...ent (IAM) solution to meet compliance and manage risk. JumpCloud provided a customized IAM framework, allowing Circles to control user segments, service accounts, and device policies. This improved security, streamlined operations, and ensured regulatory compliance for Circles as it scaled its IT infrastructure.
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XL Axiata, a leading telecom company in Indonesia, used the ForgeRock Identity Platform, now part of Ping Identity, to integrate its customer-facing systems. This cloud-based solution provides a secu...re and engaging digital experience for its customers. The initiative supports XL Axiata's digital transformation and helps maintain customer engagement and loyalty.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Nokia needed a mobile solution for their training staff who faced challenges with an existing web-based planning tool. The tool required internet connectivity and was not optimized for mobile devices.... Unique Computer Systems developed a mobile app for Nokia's Symbian and Windows Phone 7 devices. This app allowed trainers to plan and update schedules offline. The solution reduced stress and improved flexibility for trainers, enabling them to update schedules easily. The app worked well on both Symbian and Nokia Lumia 710 devices.
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Comarch OSS Suite helped Telefónica O2 Germany unify and simplify network management. The company needed to replace multiple element management systems with one integrated solution. Comarch provided ...inventory, configuration, fault, and performance management modules. The new system centralized control, improved network reliability, and automated fault management. Telefónica O2 Germany now manages all network elements in one place with real-time monitoring and seamless integration.
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Comarch OSS Suite helped Telefónica O2 Germany unify and simplify network management. The company needed to replace multiple element management systems with one integrated solution. Comarch provided ...inventory, configuration, fault, and performance management modules. The new system centralized control, improved network reliability, and automated fault management. Telefónica O2 Germany now manages all network elements in one place with real-time monitoring and seamless integration.
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Magenta Telekom used the Readpeak platform to boost awareness of its non-EU travel packages. The campaign targeted Austrian travelers with native ads, focusing on cost control and easy activation thr...ough the MeinMagenta app. Using a cost-per-engagement model, Magenta Telekom measured real interactions, like reading time and clicks. Content-driven formats outperformed branded creatives, and device usage showed no significant differences. The campaign strengthened Magenta Telekom’s image as a trusted travel companion and digital self-service leader.
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ASUS needed to stand out in the competitive telecommunications industry. They partnered with Social Native to promote their new phone's high-quality camera. The collaboration focused on creator activ...ation to increase awareness.
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Cox Communications wanted to turn passive readers into dedicated consumers for CoxHub. They needed to reach a local audience and drive new pay-per-view customers, but lacked an editorial infrastructu...re. CoxHub used Contently's platform and network of writers to create high-quality multimedia content. Engagement rose quickly, and they used analytics to lower promotion costs. After one year, they published 1,200 stories and saw a 50% increase in pay-per-view conversions.
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Tele2 used InAppStory to add a nostalgic game to its mobile app. The goal was to get users to open the app more often and try new features. Over 171,000 unique users played the game, with more than 4...22,000 total plays. The most active user played 203 times. App usage increased by 40-50% during the campaign. Tele2 saw higher engagement and plans to keep using gamification.
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Veloxy helped Vast Networks grow sales by 400%. Vast Networks used Veloxy's Sales AI and Salesforce integration. The company improved sales productivity and data quality. After three months, they dou...bled their sales win rate. Veloxy made it easier for Vast Networks to manage leads and pipeline. The results show strong sales growth and better use of Salesforce.
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Seismic helped Lumen Technologies drive growth and innovation. Lumen faced a complex transformation at scale. Seismic empowered teams and built strategic tech partnerships. This led to more efficienc...y and business growth. Lumen is a global technology company focused on networking and edge cloud.
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BT Global Services wanted to improve sales to meet the challenge of digital transformation. They used SalesMethods’ OrgChartPlus to help their sales teams build better customer relationships and mana...ge accounts. The tool let them organize contacts, target stakeholders, and make custom org charts in Salesforce. BT also set up training and support to help their teams use the tool well. As a result, they saw more account penetration and a bigger share of their customers’ spending.
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Acceleraid personalisation software helped a leading telecommunications provider improve their customer portal. The AI-based solution created the right page for each visitor and optimized the custome...r experience. Acceleraid analyzed visitor data in milliseconds and delivered personalized website elements. This led to 32,000 additional contract renewals and 16,000 extra partner card cross-sells. The contract renewal rate increased by 8% compared to the control group.
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LivePerson helped KDDI improve customer satisfaction with omnichannel conversational messaging. KDDI used LivePerson to expand digital channels and connect with younger customers. Customers can now u...se LINE, Apple Messages for Business, and KDDI apps to reach support. KDDI achieved a 90% CSAT score, its highest ever. Messaging outperformed call centers in customer satisfaction and reduced operator turnover.
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Aivo's virtual assistant helps NetUno offer 24/7 customer service on WhatsApp. NetUno manages over 20,000 conversations each month with 90% query resolution. The solution automates key tasks like pay...ments, activations, and tech support. This reduces call center workload and boosts customer satisfaction. NetUno is a leader in telecommunications.
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ChatrHub's AI-powered quality assurance helped a major telecom company cut quality assurance costs by over 90%. The company replaced 120 manual reviewers with just 3 analysts. ChatrHub analyzed 100% ...of customer calls, improving accuracy and eliminating sampling bias. The platform provided actionable insights into compliance, agent performance, and customer sentiment. Training became faster and more targeted, and compliance tracking improved at scale.
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Assently Point of Sale helped DNA cut paper use by 36,000 sheets each month. DNA staff now save time and do less admin work. Customers sign contracts digitally in stores, making the buying process fa...ster and smoother. Staff and customers both report a better experience with e-signatures. The solution fits easily into DNA's systems and supports digital contract management.
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Docusign CLM helped T-Mobile Wholesale cut agreement time by 44%. Manual processes slowed deals and tied up 40% of non-contract staff. Docusign automated workflows and approvals. The team saw 1.8x fa...ster cycle times for high-value agreements. Staff were freed from contracting tasks. T-Mobile Wholesale reached measurable ROI in 3 months.
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Docusign CLM helped T-Mobile Wholesale cut agreement time by 44%. Manual processes slowed deals and tied up 40% of non-contract staff. Docusign automated workflows and approvals. The team saw 1.8x fa...ster cycle times for high-value agreements. Staff were freed from contracting tasks. T-Mobile Wholesale reached measurable ROI in 3 months.
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Xactly Incent helped Vodafone New Zealand automate incentive compensation, raising payment accuracy to over 98%. Manual processing time dropped from two days to minutes. Sales teams gained daily trac...king and live dashboards, boosting quota attainment. The Commissions Team’s NPS score shifted from negative to positive. Xactly’s analytics and flexible SPM platform enabled fast plan changes and better sales performance.
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Xactly Incent helped Vodafone New Zealand automate incentive compensation, raising payment accuracy to over 98%. Manual processing time dropped from two days to minutes. Sales teams gained daily trac...king and live dashboards, boosting quota attainment. The Commissions Team’s NPS score shifted from negative to positive. Xactly’s analytics and flexible SPM platform enabled fast plan changes and better sales performance.
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Core Commissions helped NetWolves cut their commission processing time from up to 15 days to just three hours. NetWolves used to manage commissions manually in Excel, handling over 30,000 lines of da...ta each month. After switching to Core, they no longer needed a full-time employee for commission management. The platform made their process faster and easier. NetWolves also found Core's support and tools helpful for simplifying their workflows.
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Choozle helped an international telephone service provider test streaming audio ads against traditional radio. The goal was to raise brand awareness with Hispanic audiences and increase unique websit...e traffic. Choozle enabled real-time optimization and access to Spotify’s private marketplace. The streaming audio campaign achieved 32% better cost-per-click and a 1.51x higher click-through rate than traditional radio. The provider exceeded overall campaign impression goals and KPIs.
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Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track content performance and Emplifi Publisher to schedule ...over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.
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Cloudflare helps TELUS boost security and improve digital experiences. TELUS is a global communications company with over 19 million customer connections. The company moved key workloads to the cloud... to speed up service and reduce IT complexity. Cloudflare protects TELUS from security threats and helps deliver better digital services. TELUS eliminated legacy IT issues and improved customer satisfaction with Cloudflare's solutions.
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Gong helped Aircall's EMEA team boost their qualified pipeline by 35%. Before Gong, the team relied on opinions and role-play calls, not real data. After using Gong, they gained instant access to rea...l call data. This improved onboarding and coaching for the team. Managers used Gong's features like patience metrics to track and improve call effectiveness. Aircall now uses Gong for coaching, onboarding, and guiding strategic initiatives.
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Enthu.AI helped CallHippo reduce SaaS churn by 20%. CallHippo used Enthu.AI's conversation intelligence to monitor 100% of customer calls. The platform enabled proactive detection of customer concern...s and improved agent quality. CallHippo saw a 13% increase in new revenue and a 21% improvement in agent CSAT score. The solution was integrated quickly, delivering results in the first quarter.
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Modjo helps Teletech cut supervisor evaluation time in half. Before Modjo, a 5-minute call took 15 minutes to review. Now, it takes just 7 minutes. Over 1,000 agents and supervisors use Modjo, with 1...00% adoption. Supervisors now focus more on coaching and less on admin work. AI features help detect customer dissatisfaction and improve agent training.
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Nextcloud helped Deutsche Telekom migrate millions of MagentaCLOUD users in 2021. The migration created a simple and strong online storage for documents and photos. Users now have an easy way to stor...e and access files. The case study highlights the challenges, technical steps, and results of using Nextcloud. The solution supports millions of users with powerful features.
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Alation helped NTT DOCOMO improve trust in AI data and increase analyst productivity. NTT DOCOMO faced challenges with complex data assets and limited data searchability. Analysts spent too much time... searching for data instead of analyzing it. Alation provided a centralized platform for data governance and discovery. As a result, analyst productivity increased by 10 times and analyst workloads dropped by 30%. Over 7,000 users at NTT DOCOMO now use Alation.
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AI Accelerator from Datatonic and Google Cloud cut BT Group's AI deployment time from six months to six days. The MLOps platform automates and monitors AI model rollouts across BT's 29 petabyte data ...estate. It uses standard tools and templates to speed up production and ensure safe, ethical AI use. BT aims to generate over £500m in internal value from data and AI in five years. The platform frees up data scientists to focus on new projects and drives innovation in telecommunications.
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Tealium’s Customer Data Platform helped M1, a leading Singapore telecom provider, unify customer data and break down data silos. M1 used Tealium to create real-time, personalized messaging across web..., email, and mobile channels. This led to higher conversions, with 89% of users moving smoothly through key funnel steps and conversion rates for some groups nearly doubling to 7.37%. M1 now processes 700,000 daily events and delivers 77,000 personalized recommendations each day, earning $200,000 in media value annually.
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Flowgear helped Maxidor, a security solutions provider, connect mobile devices to their legacy order system. Before Flowgear, Maxidor's field reps could not enter orders on-site, causing delays and m...anual work. Flowgear's no-code integration let Maxidor automate order entry and inventory updates. Routine tasks that took hours now take minutes. Maxidor improved real-time inventory accuracy across 70 locations and redeployed staff to higher-value work.
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Relay42 helped AIS, Thailand's largest mobile operator, improve customer intimacy with data-driven marketing. AIS needed to unify online and offline customer data and connect legacy SMS and push syst...ems to their marketing stack. Relay42 enabled AIS to collect data across domains, import CRM data, and integrate all marketing channels. Now, AIS can send personalized messages across web, media, CRM, SMS, and push. This lets AIS deliver a more relevant customer experience and maintain its market leadership.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Pramacom uses Mattermost to keep communications secure and fast for their team in the Czech Republic. They needed a self-hosted messaging solution to meet GDPR and Czech government rules. Mattermost ...helped them protect sensitive data and speed up incident response. In five years, they had zero security incidents and no major outages. The team also improved productivity with easy integrations and reliable mobile apps.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Relativity aiR for Privilege helped a Fortune 100 telecom company speed up e-discovery. The team used aiR for Privilege on 93,000 documents. Manual review by contract attorneys took two months. aiR f...or Privilege cut review time by 80%. The company saved months of work and thousands of dollars. They also stopped 5,000 costly mistakes from happening.
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Aavenir Contractflow helped a leading telecommunications company improve contract management. The company had problems with manual processes and low user adoption of their old CLM system. They used A...avenir Contractflow with ServiceNow to enable self-service contract creation. This solution gave them a single source of truth and improved contract efficiency by 90%. The company now has better visibility and faster contract workflows.
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Aavenir Contractflow helped a leading telecommunications company improve contract management. The company had problems with manual processes and low user adoption of their old CLM system. They used A...avenir Contractflow with ServiceNow to enable self-service contract creation. This solution gave them a single source of truth and improved contract efficiency by 90%. The company now has better visibility and faster contract workflows.
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Rescue Live Lens from GoTo helped COSMOTE improve remote technical support. COSMOTE faced complex customer issues that often needed field visits. They started with a proof of concept for Live Lens an...d then integrated it into their UFixit service. COSMOTE bought 28 Live Lens licenses for 84 support agents. The solution made customer problem resolution faster and more efficient. Many issues now get fixed on the first call, reducing the need for home visits.
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Airmeet helped a leading media and communications company connect over 10,000 employees worldwide. The company needed a scalable virtual event platform for internal and partner events. Airmeet provid...ed features for large-scale and hybrid events, real-time analytics, and strong engagement tools. The platform replaced multiple tools, unified global teams, and improved event engagement. Dedicated support and networking features made events more interactive and effective.
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Rescue Live Lens from GoTo helped COSMOTE improve remote technical support. COSMOTE faced complex customer issues that often needed field visits. They started with a proof of concept for Live Lens an...d then integrated it into their UFixit service. COSMOTE bought 28 Live Lens licenses for 84 support agents. The solution made customer problem resolution faster and more efficient. Many issues now get fixed on the first call, reducing the need for home visits.
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Submittable helped AT&T exceed its film submission goal in just three weeks. AT&T used Submittable’s review platform and marketing services to attract filmmakers for the AT&T Film Awards. They reache...d their 1,000 video submission target early, receiving entries from 41 states. The collaborative review process made it easy to shortlist winners. Submittable’s large creative network and contest management tools drove strong results for AT&T.
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Bulbshare helped Voxi by Vodafone reach 90% of UK 16-24 year-olds. The platform built a community of 200 young creatives. These creators made 650 pieces of content. The campaign got 43 million views.... Bulbshare enabled real-time engagement and authentic content for Voxi's marketing. This drove mass awareness and reach for the new SIM-only network.
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A Million Ads helped Tracfone boost brand awareness with dynamic creative. The ads changed messages based on time of day and rotated through Straight Talk Wireless plans. This made the ads more relev...ant and increased the chance of listeners switching during tax refund season. The campaign used data points like daypart and day of week to target consumers.
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Vodafone used GumGum’s Contextual Intelligence Platform to boost purchase intent for the Samsung Galaxy phone. Vodafone wanted to test GumGum’s Desktop Skins and contextual targeting. GumGum scanned ...thousands of web pages to match ads with tech and business content. The campaign achieved 86% viewability, a 1.12% click-through rate, and an 8% brand lift. Prompted awareness increased by 6% and wider consideration by 8%.
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Cognigy.AI helped BICS launch a WeChat AI Agent for Chinese customers. BICS faced challenges with WeChat's API and strict privacy rules. They used an intermediary layer to connect WeChat, Cognigy, an...d Salesforce. BICS added secure SMS/OTP for identity checks. The solution enabled real-time English-Chinese translation and improved customer satisfaction.
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Kore.ai Platform helped a leading US telecommunications company modernize its IVR system. The company migrated 53% of IVR traffic from MOD to Kore bots in 12 months. The new AI-driven IVR handles ove...r 600,000 calls per day. The solution aims for 90% IVR traffic migration by 2025. The platform improved call containment and reduced operational costs.
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Comarch OSS Suite helped Telefónica O2 Germany unify and simplify network management. The company needed to replace multiple element management systems with one integrated solution. Comarch provided ...inventory, configuration, fault, and performance management modules. The new system centralized control, improved network reliability, and automated fault management. Telefónica O2 Germany now manages all network elements in one place with real-time monitoring and seamless integration.
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Pronovix used its Zero Gravity developer portal solution to help Vodafone build a single API marketplace. Vodafone wanted to make it easier for developers to access and use their APIs, which were pre...viously spread across different markets. The new portal is a self-service one-stop shop that reduces complexity and lowers operational workload. Pronovix also updated the portal's documentation in 2024 and 2025. The Vodafone Developer Marketplace now handles 155 million Identity API calls and over 130 billion SMS messages each year.
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Invoca helped Frontier Communications boost response rates by 66%. The company used Invoca’s custom data fields to analyze customer behavior and optimize marketing spend. This led to a 50% increase i...n revenue and a 58% decrease in cost per sale. Frontier could target high-value prospects and cut wasted marketing funds. Invoca enabled smarter marketing decisions for this telecommunications provider.
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Ringostat helped TeleTropiciel, a Polish telecommunications portal, improve customer communication and track advertising call sources. TeleTropiciel needed better analytics to see which marketing cha...nnels led to phone calls, not just online orders. Ringostat's call tracking replaced phone numbers on the site, letting TeleTropiciel see call sources, campaigns, and keywords. This data helped them optimize ads and improve service. TeleTropiciel praised Ringostat's support and extended their cooperation for another year.
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SalesIntel helped Rev.io clean up their CRM and reduce manual work by 40%. Rev.io struggled with fragmented and unreliable prospect data. Their team wasted hours on manual research and dealt with a c...luttered CRM. With SalesIntel’s human-verified data and unlimited enrichment, Rev.io boosted prospect engagement by 7%. The solution made their sales process faster and more efficient.
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Pobuca helped Vodafone improve business communication productivity. Vodafone needed to find the right contacts easily and set up a solid communication channel. Pobuca provided solutions for customer ...loyalty, engagement, CRM, and virtual agents. Vodafone used Pobuca to make better decisions at the right time. The case highlights the importance of customer 360 and business intelligence for telecom companies.
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O2 UK used Localistico Local Ads to boost store visits. They redirected over 25,000 people to their stores. They saw a 27% increase in sales from an ad campaign for new Xiaomi products. Their click-t...hrough rate went up by 11% by targeting local, high-intent customers. O2 UK tracked key metrics like CTR, CPC, and calls to measure campaign impact. They compared store performance to improve their marketing strategy.
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Yext Site Search helped Cox Communications answer customer questions online. Cox used Yext to update brand info across 175 digital services and improve its website search. The new search tool uses na...tural language processing to match user questions with answers. Cox saw a 51% increase in site search conversion rate. Repeat on-site searches dropped by 59%. The solution made it easier for customers to find what they need.
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Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.
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Cyara helped Vodafone NZ improve customer experience in their large contact centres. Vodafone NZ needed to meet quality guidelines set by the New Zealand government. Cyara's AI-Led CX Assurance Platf...orm supported Vodafone NZ in delivering better customer journeys. The solution helped Vodafone NZ optimize interactions and reduce risk. This led to higher quality standards for their contact centre operations.
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Medallia helped Cox improve customer experience in the communications industry. Cox used Medallia's platform to manage and measure customer feedback. The solution aimed to enhance customer loyalty an...d service quality. The case highlights the use of experience management tools for better business outcomes. No specific numbers or metrics are mentioned in the content.
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Port Networks used the NetSuite SMS integration from MessageMedia. They wanted to improve customer support and reduce phone queue times. Many customers preferred SMS over phone calls. After using the... SMS integration, Port Networks cut their customer support queue time by 50%. This helped them deliver better service and faster responses.
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Epom Ad Server helped Gazeta Express solve ad delivery and targeting issues caused by Google AdSense limitations and technical problems with Revive. Gazeta Express used Epom's advanced targeting, lan...guage support, and prioritization features. They improved website load speed by 137%. The AdOps team became 50% more productive. They saw 27% more impressions and a 59% higher CTR. Epom's support and tools made ad management easier and more effective for Gazeta Express.
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RTB House used deep learning to help MEO, a Portuguese telecommunications brand, boost brand visibility during the holiday season. The campaign delivered almost 4 million impressions in just 9 days. ...MEO reached over 1.3 million unique users with a 78.5% viewability rate and a 55% video completion rate. The campaign overcame tight deadlines and high competition for ad space. MEO praised the low cost per new view and plans to use RTB House again.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering process. DELTA worked with Yellowgrape to optimize their CRO us...ing Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.
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Zoho CRM helped Grain Connect, a UK broadband provider, unify its operations. The company replaced a fragmented tech stack with Zoho CRM, streamlining sales, billing, support, and field engineering. ...Automated workflows reduced manual work and errors. Grain now manages over 50,000 monthly transactions and tracks network deployment in real time. Zoho CRM enabled Grain to scale its reach to 500,000 premises and improve customer experience with automated switching and renewals.
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NACS had problems with their old association software. It was hard to update and needed a lot of IT help. They switched to Fonteva, a cloud-based platform built on Salesforce. Now, staff can do more ...tasks without IT help. The IT team can focus on bigger projects. NACS also made event registration easier and improved their email system. They now have better data and can adapt quickly to new needs.
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ROI Hunter helped Vodacom use their business data to improve e-commerce results. Vodacom connected product-level data from Adobe and other channels using ROI Hunter’s platform. They used dynamic ads ...and a template editor to quickly create new creatives. Vodacom saw a 116% increase in incremental purchases and a 49% drop in cost per purchase. Incremental ROAS rose by 587%. A 65% increase in ROAS and a 42% reduction in cost per purchase were also achieved with new creatives.
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BlueWinston helped Orange Slovensko automate Google Ads for their e-shop. The agency Zaraguza managed the account and used BlueWinston to create unique ads for each mobile device. This automation sav...ed time and made campaign management easier. Orange saw a 30% decrease in cost per acquisition (CPA) for device sales. The campaigns also earned a Digital Pie 2020 nomination for performance.
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Empuls helped AT&T launch Long-Service Awards for employees. Swati Arora, HR Manager, says they started with service awards and then used more Empuls modules for employee engagement. The platform's s...ocial intranet and customer support impressed the team. Employees now have many rewards and recognition options. AT&T values the variety and flexibility Empuls provides.
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Vantage Circle helped Subex Limited boost their peer-to-peer recognition culture by up to 2.8 times. Subex wanted a platform to improve company culture and automate peer recognition. They also needed... a system for unique rewards and employee financial benefits. Vantage Circle provided a SaaS-based solution that was easy to use and matched Subex's values. As a result, Subex saw a big increase in employee recognition and satisfaction.
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Pagefreezer helped a leading mobile network provider empower employees and improve customer satisfaction. The telecom company used Pagefreezer for legal hold and online evidence collection. The solut...ion supported compliance and streamlined digital record management. This case highlights the value of archiving and evidence tools for telecom compliance.
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VMmanager, BILLmanager, and DNSmanager from ISPsystem helped Napa Labs manage internal IT resources for their telecom business. Napa Labs needed fast, reliable, and flexible cloud server deployment f...or internal teams. ISPsystem platforms provided stable operation, flexible scaling, and easy integration. The project took about a month and ran smoothly without major issues. Napa Labs used built-in backup and monitoring tools to keep data safe and ensure high network availability.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce to streamline their processes. This led to better customer experience...s. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Onclusive helped Vodafone Germany manage its reputation and improve communications. Vodafone needed to track new reputation drivers and spot topics that could affect its brand. Onclusive used a mix o...f automated analytics and human insight to deliver fast, detailed analysis. The solution showed how PR efforts supported Vodafone’s reputation and marketing goals. Vodafone used these insights to launch new engagement initiatives and measure communication success. The project won an AMEC Communication Effectiveness Award.
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Zefr helped Telefónica (Movistar Mexico) improve their YouTube ad campaigns. Telefónica wanted better brand suitability and lower CPMs. Zefr measured campaign results and set a baseline. After using ...Zefr’s exclusions, Telefónica saw a 22% drop in CPMs and a 6.73% increase in brand suitability. Zefr also removed over 184,900 risky channels and videos from their campaigns.
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Kollective helped Orange deliver seamless video experiences across its global operations. Orange's new CEO wanted to improve employee communication and engagement. The company used Kollective to make... video a key tool for this goal. Kollective supported Orange in reaching employees worldwide. The solution focused on video performance and reliability. This helped Orange's CEO shine on the global stage.
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Offer18 helped Xcessmobil solve problems with complicated tracking platforms. Xcessmobil used Offer18 for accurate targeting, smart offers, and easy API integration. The platform is user friendly and... easy to navigate. Xcessmobil saw a 40% decrease in traffic loss. The filter logs feature helped them check reports in detail. Xcessmobil recommends Offer18 for its reliability and support.
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Aavenir Contractflow helped a leading telecommunications company improve contract management. The company had problems with manual processes and low user adoption of their old CLM system. They used A...avenir Contractflow with ServiceNow to enable self-service contract creation. This solution gave them a single source of truth and improved contract efficiency by 90%. The company now has better visibility and faster contract workflows.
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Project Agora Social Cards helped a major telecom company in Greece raise awareness for its CSR campaign. The campaign aimed to help young kids develop digital and technology skills. The company used... Social Cards to repurpose Facebook video posts and target key audiences. Viewability exceeded 71%. Engagement rate was 8 times higher than standard display ads.
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Empuls helped AT&T launch Long-Service Awards for employees. Swati Arora, HR Manager, says they started with service awards and then used more Empuls modules for employee engagement. The platform's s...ocial intranet and customer support impressed the team. Employees now have many rewards and recognition options. AT&T values the variety and flexibility Empuls provides.
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Persado helped Vodafone Italy boost conversion rates by 42% in CRM campaigns using AI-powered marketing creative. The platform optimized over 2,000 campaigns, driving an 11% increase in total sales t...hrough SMS and push notifications. Vodafone also saw a 9% lift in winback campaign conversions and a 63% lift in SMS value creation campaigns. Persado's AI enabled personalized messaging, improved customer loyalty, and increased lifetime value.
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The Bot Platform helped Globe Telecom build custom bots for employee recognition, crisis response, and asset troubleshooting. During the pandemic, Globe Telecom used DUDE for daily health checks and ...contact tracing, reaching 76% daily staff usage. WANDA increased employee recognition nominations by 900%. DANI streamlined IT support by integrating device issue reporting into Workplace. Survey response rates rose by 150%. The Bot Platform enabled Globe Telecom to quickly launch solutions, with DUDE built in just 8 days.
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Markopolo’s Enterprise tier helped Skitto, a digital telecom brand, recover from a negative brand sentiment crisis. After a wave of 1-star reviews, Skitto used Markopolo to monitor and analyze three ...months of user data from 151,000 community members. Markopolo identified misinformation and network issues as the main causes of customer dissatisfaction. The insights enabled Skitto to re-engage audiences and create an actionable workflow to improve their brand status.
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Notifier helped OpenPhone, now called Quo, get their first 1,000 customers. The founders used Notifier to monitor Reddit for relevant conversations and competitor mentions. This let them join discuss...ions and connect with early adopters, all with a $0 marketing budget. Notifier turned social listening from a manual task into an automated process. OpenPhone grew to over 100,000 customers and raised $105 million. They still use Notifier for brand building, customer support, and market research.
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RingCentral needed a more flexible and scalable referral program. They switched to SaaSquatch to launch advanced rewards programs with in-product experiences and real-time integrations. The transitio...n was smooth and did not interrupt referral activities. The team saw a large drop in sales and customer issues. RingCentral increased the scale and efficiency of their referral program by double digits.
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Blue Billywig's Online Video Platform helped Telia train over 18,000 employees on fire safety and evacuation. Interactive video made learning more engaging and easier to remember. Telia used the plat...form to cut down on customer service calls with explainer videos. The training reached staff in seven countries and got strong positive feedback. Telia's Wi-Fi TV-box explainer video earned over 85% customer satisfaction.
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Veloce CPQ helped a cloud communications company improve their quoting process. The company had trouble with their old CPQ system, which made it hard to add new products and led to manual quoting. Wi...th Veloce, sellers can now create fast and accurate quotes for over 2,000 locations. This made quoting much easier and more controlled.
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Flytxt's AI-driven cross-selling solution helped Telco Group increase fixed and broadband revenue by 20% across four markets. The solution enabled best-fit plan recommendations and omni-channel promo...tions. Telco Group sold 98,000 home segment products and gained $585,000 in additional revenue. The AI solution contributed 20% of total revenue from the home segment. This case shows the impact of AI on telecom sales and customer engagement.
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Boost Mobile used Perion's programmatic DOOH platform to boost brand awareness and purchase intent across Australia. The campaign targeted over 4,000 screens, focusing on areas near major retailers. ...Data-driven targeting and dayparting helped reach consumers at key moments. The campaign delivered 25.8 million impressions and 2.3 million ad plays in 8 weeks. Results included a 15% increase in brand attribution, 80% growth in brand familiarity, 97% rise in purchase consideration, and a 480% uplift in purchase intent.
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Conductor Website Monitoring helped TELUS manage SEO for their large website. The small SEO team struggled to keep up with constant site changes. Conductor's alert system quickly flagged missing SEO ...content during a trial. The team uses 24/7 monitoring, alerting, and change tracking to spot and fix issues. TELUS now relies on Conductor for audits and reporting, making their digital marketing workflow smoother.
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Epom Ad Server helped Gazeta Express solve ad delivery and targeting issues caused by Google AdSense limitations and technical problems with Revive. Gazeta Express used Epom's advanced targeting, lan...guage support, and prioritization features. They improved website load speed by 137%. The AdOps team became 50% more productive. They saw 27% more impressions and a 59% higher CTR. Epom's support and tools made ad management easier and more effective for Gazeta Express.
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Azira helped Vodafone boost Samsung phone sales by 78%. Vodafone wanted to connect digital ads with in-store visits. Azira used real-time audience data for dynamic OOH ads and digital retargeting. Bl...ack C Media managed a cross-channel strategy to guide users to stores. Results included a 4.3x higher click-through rate, 33% more accessories sold, and a 48% store visit rate from digital-to-retail campaigns.
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Envoy Visitors helped Raxio Group move from paper logs to a digital visitor management system. Manual visitor tracking took days and slowed operations. With Envoy, Raxio automated reporting and cut t...ime to insight by 99.9%. Visitor sign-ins now use QR codes for fast, secure entry. The system gives instant global visibility and supports GDPR compliance. Standardized workflows make it easy to scale to new sites.
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Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just over a year and a half old. It answers 63% of all customer questions. This lea...ds to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
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DELTA is a fast-growing telecom provider in the Netherlands. They faced a challenge with customer drop-offs during the digital ordering process. DELTA worked with Yellowgrape to optimize their CRO us...ing Spotler Activate. They added information, built confidence, and captured visitor details without disrupting the flow. A/B testing helped find the best message format and timing. As a result, DELTA improved sales and won a CRO award.
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HeadSpin helped a major telecommunications brand improve its app user experience. The client needed better automation and performance testing to support its digital-first model. HeadSpin provided a s...ecure air-gapped on-premise solution for performance testing. The client used automated tests for key user journeys like navigation, plan selection, and SIM ordering. Custom dashboards tracked test results and performance KPIs. This made app releases faster and improved the experience for end users.
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1CRM Enterprise helped ALLOcloud organize their business and centralize customer data. The team replaced five systems with one CRM, improving workflows and reporting. ALLOcloud automated sales and ma...rketing, saving time and boosting growth. They grew to over 20 staff and now serve 5000+ customers. Integration features let them sync data from many apps for a 360-degree customer view.
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Humanz used its creator commerce platform to help Turkcell show how wide its cellular coverage is in Turkey. The team sent top travel influencers to remote places in Turkey. Influencers shared photos... and videos to highlight Turkcell’s strong network. Humanz picked influencers with big Turkish audiences using its own data. The campaign got a 5.5% engagement rate, three times the industry average. It became Turkcell’s most effective influencer campaign and won the best influencer campaign of the year at the Inflow Awards.
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Frame.io helped Xfinity Creative build an in-house agency that worked fully remote. They used Adobe Workfront, Creative Cloud, Frame.io, and Experience Manager to manage projects and creative work. T...he team saw a 700% increase in project velocity in the first year. They achieved 3x savings on agency fees, cut onboarding time by 50%, and kept 89% of their full-time staff. The solution made collaboration easier and improved creative results.
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Globe Telecom used Lighthouse to improve customer service. The company wanted to help agents find answers faster and reduce call times. Lighthouse made it easier for agents to share and access knowle...dge. Globe saw a 150% improvement in customer satisfaction scores. Call times dropped by 15%. Service costs went down and ROI exceeded forecasts.
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OSF Digital used its Quick-Start-Direct-to-Consumer-Commerce-Lösung to help PLDT Inc. launch a new DTC e-commerce site fast. The solution, built on Salesforce Commerce Cloud, enabled PLDT to open new... sales channels and offer exclusive product packages to students at partner universities. Integration with university SSO and existing fulfillment systems ensured secure access and smooth order processing. Only authenticated students could shop, creating a unique experience for partners. The project strengthened PLDT's direct-to-consumer business and digital transformation.
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LaunchDarkly feature flag platform helps Vodafone improve digital experiences. Vodafone uses feature flags to manage releases and test new features. This approach lets them deliver updates faster and... with less risk. The solution supports better control and flexibility in digital product development. Vodafone enhances customer experience by using LaunchDarkly for safer, more efficient deployments.
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Richardson delivered a customized sales training program for Mitel. Mitel wanted to improve sales consistency and coaching to boost revenue. The training included role-specific modules and agile sale...s coaching for managers. Mitel saw a 17% increase in average monthly billings for program participants six months after training. The program also achieved an 86% NPS rating and an 18% average knowledge increase post-training.
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DNSFilter helped Triangle Communications, a rural Montana ISP, protect its network from malware and phishing threats. The company needed extra security for its 17,000+ subscribers and remote employee...s. DNSFilter Roaming Clients provided protection both on and off their network. The solution blocked access to malicious sites, stopping credential harvesting attacks. Triangle Communications says DNSFilter has paid for itself many times over.
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