SMS Marketing Customer wins | Real Customer Results Across Industries 2026

SimpleTexting helped Year Round Brown boost revenue by 20% during its biggest sale of the year. The retailer used SMS... and MMS campaigns to alert customers about a delayed sale and promote special offers. Text messages reached customers quickly and drove engagement, with many responding to book appointments or ask questions. MMS messages with visuals increased interest in tanning services. The marketing team credits text promotions for the 20% revenue increase despite COVID-19 challenges.
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Greats. com used SlickText’s SMS marketing platform to grow their subscriber list. They gathered 6,397 qualified opt-ins between July 2014...and April 2015. The team used website widgets and banners to promote sign-ups, offering a $10 coupon as an incentive. In one month, they collected 638 new subscribers. SMS campaigns helped Greats.com sell out new footwear quickly and build stronger customer connections.
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Doe Beauty used Sendlane to cut its email marketing costs by 30%. The company switched from Klaviyo to Sendlane for... better support and easier tools. Sendlane's migration team made the move simple. Doe Beauty saw a 23% average monthly increase in email revenue. Their average order value grew by 56% in five months. Sendlane helped Doe Beauty improve every email campaign and boost customer spending.
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Heymarket helped Adorn Bridal cut in-person visit times by 50%. The team used business texting to connect with brides before... appointments. This made the dress selection process faster and more personal. Adorn Bridal increased sales by following up with undecided brides through text. They also saw more positive Yelp reviews. Integrating Heymarket with HubSpot let them respond to customers quickly and avoid missed opportunities.
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Clickatell's WhatsApp solution helped Builders Warehouse boost post-purchase engagement. After buying appliances, customers got a WhatsApp message offering installation help.... 70% of customers engaged with the message. 27% of those bought installation services. The WhatsApp channel delivered a 60x higher conversion rate than in-store upselling. This made the process easier for customers and increased revenue for Builders Warehouse.
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SMSpubli helped Greendecor send effective mass SMS campaigns. The platform made it possible to send hundreds of thousands of messages... in less than an hour. Greendecor can now measure campaign results easily. The tool provides real-time delivery reports and analytics. Helena Expósito, communication director at Greendecor, shared this experience.
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BSG CPaaS helps an e-commerce store automate marketing communications. The store segments first-time buyers and cart abandoners, sending targeted messages... via email, WhatsApp, Viber, SMS, and AI Voice Bot. BSG’s analytics show first-time buyers respond best to email and Viber, while cart abandoners prefer AI Voice Bot calls. The platform saves time and money by focusing on the most effective channels. Automated workflows boost engagement and help increase conversion rates.
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Sinch MessageMedia SMS for HubSpot helped Vinomofo achieve a 120x return on investment. The company saw a 20% increase in... conversions and reduced churn by 50%. Vinomofo wanted to streamline marketing tools and improve customer experience. Integrating SMS with HubSpot gave them a single customer view and boosted wine sales by up to 75%.
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Sinch MessageMedia SMS for HubSpot helped Vinomofo achieve a 120x return on investment. The company saw a 20% increase in... conversions and reduced churn by 50%. Vinomofo wanted to streamline marketing tools and improve customer experience. Integrating SMS with HubSpot gave them a single customer view and boosted wine sales by up to 75%.
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A global conversational AI platform needed to check its Salesforce security. The team wanted to find risks and fix them... fast. 360 Degree Cloud reviewed access, data protection, and integrations. They found vulnerabilities and made a clear fix plan. The team aligned settings to Salesforce security rules. They confirmed stronger access and verified encryption after changes.
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D7 Networks' SMS Verification Widget fixed slow and unreliable OTP delivery for a Jotform user. The customer needed instant, dependable... SMS verification without coding or complex setup. After switching, verification codes arrived within seconds, improving user completion rates and reducing complaints. D7's responsive support and better pricing built trust and boosted operational efficiency. The solution automated Jotform workflows and eliminated failed or delayed OTPs.
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Crisis24 used OnSolve to manage intelligence operations during the Tanzania electoral crisis. The platform enabled fast, coordinated communication and on-the-ground... support. This helped ensure safe evacuations for clients during election unrest. Precision planning and mass notification features protected people and assets. Crisis24 improved operational resilience and client safety with OnSolve's emergency communication tools.
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Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s... SMS API in just two days, replacing outdated local services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.
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TextUs helped LiquidAgents Healthcare cut outreach time in half. Recruiters saw a 2,777% increase in nurse response rates compared to... email. The team used personalized text broadcasts and message scheduling to reach nurses at the right time. Integration with recruiting software made it easy to track conversations and keep detailed notes. Recruiters could nurture leads and book nurses faster, growing their business.
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Textmagic helped Smiles of Ryde, a dental clinic in Australia, cut missed appointments by 30%. The clinic used automated SMS... reminders to reach patients about appointments and schedule changes. Staff saved hours each week by not making manual calls and texts. The platform let them personalize messages and track delivery. This improved patient attendance and reduced front-desk workload.
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AllianceChicago and Settlement Health used chatbots to improve access to preventive care for underserved populations. They focused on capturing and... addressing social determinants of health. Their approach helped preserve patient dignity. The organizations learned new ways to improve population health. This case highlights digital health tools for better care access.
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Salesmsg helps Jim Ouellette, a top recruiter at Royal LePage Signature Realty, automate SMS campaigns for real estate recruiting. Before Salesmsg, Jim... struggled to follow up with hundreds of agents manually. With Salesmsg and ActiveCampaign, he now automates texts to 5,000 people, saving time and reducing errors. SMS follow-ups are more personal and get better responses than email. Automated drip campaigns keep candidates engaged for up to two years, boosting recruitment success.
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EZ Texting helped Lee & Associates close 16 deals and generate over $1M in extra revenue. The real estate firm... text-enabled office landlines and used unique keywords for each property. Prospects could text for info and get instant, automated replies. This boosted lead volume and improved targeted marketing. The team adopted a data-driven approach to sales with SMS marketing.
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Glia Voice AI helped Service 1st Federal Credit Union boost loan dollars by 21% from its digital center. The credit union... used Glia Virtual Assistants to answer 100% of calls, with 37% fully handled by AI. This led to a 96% drop in call abandonment and a 91% cut in wait times. Service 1st saved 69 agent hours per week, letting staff focus on loan growth and member service. The unified Glia platform improved both agent and member experiences.
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Agentforce helps Pentagon Federal Credit Union save 30,000 minutes a day with automated call summaries. This saves $3 million a... year in labor costs. PenFed uses Agentforce to unify member data and scale service for 2.8 million members. The platform supports branches, call centers, mobile, and web. PenFed aims to serve 6 million members with the same core team.
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SMS-iT's Agentic AI helped Industrial Corp cut costs by 60% and boost efficiency by 45%. The AI platform improved quality... to 99.2% and reduced downtime by 85%. Industrial Corp used real-time monitoring and predictive maintenance to optimize production. Material waste dropped by 70% and production cycles became 30% faster. The company now runs with less waste and higher quality.
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Medallia helped 3M improve its B2B distribution site using customer feedback. 3M consolidated over 1,000 legacy ERP systems into a... global platform. With Medallia, 3M reduced page load times by 60%. Customer satisfaction scores rose by nearly 3 points. The company made many usability improvements based on distributor insights.
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MessageDesk helped DeNooyer Chevrolet run a text-to-vote campaign at their Chalk the Lot event. The dealership used text messaging to... collect votes and gather attendee contact information. Signs and social media posts encouraged community members to participate by texting a keyword. The campaign resulted in 536 new contacts added to their marketing list. DeNooyer Chevrolet plans to use text messaging for future events to boost engagement.
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Kimoby helped Porsche Centre Markham cut payment fraud and speed up approvals. The team now sends secure payment links by... text, making it easy for customers to pay from anywhere. Digital estimates let customers approve extra work in minutes. Advisors use real-time text updates to keep customers informed. The service experience is now fast, secure, and matches the Porsche brand.
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Postscript helped Blume grow its SMS subscriber list to over 15,000. Blume used SMS marketing to connect with younger customers... and drive retention. They implemented homepage and pop-up SMS lead capture, boosting list growth. Blume used segmentation and creative campaigns, like giveaways and book clubs, to engage subscribers. The brand saw strong engagement and low churn with Postscript's SMS platform.
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Mobilozophy SMS APIs helped American Music Supply (AMS) improve customer experience. AMS used SMS alerts, a 'Notify Me' button, and... shipment status updates to keep shoppers informed and engaged. Customers could opt in for marketing texts and exclusive notifications. AMS also let users send product info to their phones for later review. These features made shopping easier and built stronger customer loyalty.
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FireText helped Surfers Against Sewage launch the Safer Seas Service using SMS alerts. The goal was to give real-time sewage... alerts to beach-goers across the UK. Surfers Against Sewage used a keyword opt-in system for users to get updates about their chosen beach. Thousands signed up for alerts covering 315 beaches. The SMS system lets people make safer choices about using the sea. The customer praised FireText for smooth delivery and reliable service.
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Katch used Automated Texting Software to send SMS messages for an insurance provider client. The campaign achieved a 15% conversion... rate on all leads. Katch is a software company that also acts as a marketing agency for larger clients. They help brands engage and monetize website visitors. Automated texting improved lead conversion for their insurance client.
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Textline helped Mathnasium boost their conversion rate from new lead to new student by 28%. Mathnasium needed a better way... to reach leads and customers. They wanted to use message templates and send texts from their center’s landline. With Textline, they added SMS as a new channel alongside email and phone. This made it easier to reach people who prefer texting. Enrollment numbers went up after they started using Textline.
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Factoreal helped Rajasthan Royals grow their fan base by 75% in less than a year. The team used Factoreal’s marketing... automation to connect with millions of fans across channels. They built WhatsApp chatbots, sent push notifications, and ran targeted campaigns. Factoreal’s tools let them segment fans and personalize messages. Rajasthan Royals saw higher engagement and improved ROI from their campaigns.
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Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure... improved reliability and sped up production. Nine became the first free-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.
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Protexting's Multiple Questions Survey App helped Campus Hill Church run a student outreach event at Loma Linda University. The church used... SMS surveys to quiz students and pick a Vespa winner each night. The app tracked answers, timestamps, and made winner selection easy. Students could check their quiz results and timing. Campus Hill Church praised Protexting for prompt, high-quality support and smooth communication.
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Cytech built the COVID-19 Case Tracking application for the Civil Protection Agency. The agency needed to track and manage COVID-19... cases and their close contacts. Cytech delivered an electronic form for trackers and a system for processing case data and generating reports. The new system helped reduce virus spread. It also made case monitoring faster and more accurate.
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SMS-Magic helped DaySmart Software boost response rates and productivity. The company switched from a vendor that lacked Salesforce integration and... reporting. SMS-Magic provided full conversation history and better messaging insights. Teams now track messages across departments and see if customers opened them. This improved business management for DaySmart Software.
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GoMeddo helped PROCEPT BioRobotics fix scheduling and resource problems. Their old systems were slow and caused double bookings. Gen25 set... up GoMeddo to bring all data into one place. Now, staff can see everything in real time. This stopped double bookings and made work faster. The new system can grow as the company grows.
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Voodoo SMS helped The Skinny Bakery boost sales using SMS marketing. The bakery integrated Voodoo SMS with their Shopify store... to send automated order confirmations and updates. They also used the platform to run bulk SMS campaigns. After sending an SMS broadcast, sales increased by 100% compared to the previous day and site visits doubled. The Skinny Bakery found SMS more effective than email for driving sales.
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Seekefy used BulkSMS to make legal advice accessible in South Africa. The app gives users three free legal answers via... SMS, then offers affordable subscriptions for more help. BulkSMS automates and delivers these messages, integrating with AWS for easy scaling. This lets Seekefy run as a one-person operation while reaching more people. The solution keeps costs low and supports the mission of equal access to the law.
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Tall Bob’s SMS solution helped a leading Australian fashion brand boost loyalty. The brand wanted to make customer engagement more... personal and less transactional. Using SMS, they sent timely, relevant messages that felt exclusive. This led to a 733% ROI increase, 26.4% higher engagement, and a 61.8% click-through rate. The average cart size reached $95, showing SMS can drive real value in fashion retail.
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Mtalkz used its WhatsApp API to help a leading event marketing agency boost customer retention by 50%. The agency improved... customer engagement by 5x and cut costs by 20% compared to traditional sales calls. The solution included message automation and scheduling for event updates and promotions. The agency overcame low engagement and retention with personalized communication. This led to faster customer conversion and better customer experience.
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