SMS Marketing Customer wins | Real Customer Results Across Industries 2026

Medallia helped Zurich Insurance boost customer loyalty and retention. Zurich unified its global customer experience programs on Medallia’s platform. The... company used real-time feedback, role-based reporting, and text analytics to act quickly on customer needs. Promoters now spend 27% more and are 5x less likely to leave. In Turkey, NPS rose by 20 points after improving the renewal process. Medallia’s system empowers employees and closes the loop with every customer.
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ValueText’s WhatsApp capabilities helped an insurance company in Singapore boost sales and support. The company faced challenges with traditional channels... and needed real-time, personalized customer service. By using WhatsApp, chatbots, and pre-written templates, they improved response times to under five minutes. Customers engaged more, satisfaction rose, and sales increased. The WhatsApp channel became a key part of their digital transformation.
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Skipio helped Integrity First Lending boost response rates by 5x with automated texting and drip campaigns. The small real estate... team integrated Skipio to reach new leads within five minutes. Personalized messages and local 10-digit numbers built trust and improved engagement. The Skipio dashboard gave managers oversight and improved team training. Loan officers now respond faster, keeping client relationships strong and business growing.
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EZ Texting helped Lee & Associates close 16 deals and generate over $1M in extra revenue. The real estate firm... text-enabled office landlines and used unique keywords for each property. Prospects could text for info and get instant, automated replies. This boosted lead volume and improved targeted marketing. The team adopted a data-driven approach to sales with SMS marketing.
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Aryval used Mogli to improve K-12 admissions communication for over 100 schools. Email was not enough for urgent messages, so... Aryval added SMS with Mogli’s Salesforce integration. They sent automated reminders for deadlines and events. Each school got its own phone number for clear, separate messaging. Aryval tracked engagement with branded links. In three years, Aryval grew from zero to 100+ schools, crediting Mogli’s support and SMS tools for their success.
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TextUs helped the University of Nevada, Las Vegas’s Lee Business School boost prospective student engagement. In just one month, response... rates surpassed those from email and phone outreach. Webinar registrations increased so much that extra sessions were needed. The school reconnected with prospects who had not responded in years. The program also cleaned up its contact list, making future outreach more targeted. Staff praised the experience and results with TextUs.
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Prompt. io helped the City of Toronto launch a texting hotline for COVID-19 vaccination sites. Residents text their postal code...to get the five nearest clinics and pharmacies. The solution was set up in just a few hours using the city's API. Prompt.io enabled multi-lingual support in 11 languages. The city can also send broadcast alerts to residents using the platform.
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Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.
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The Skinny Bakery used Voodoo SMS with their Shopify store to send automated order confirmations and marketing messages. Customers who provided... their mobile numbers received SMS updates at checkout. The bakery also used the Voodoo SMS portal to send bulk promotional campaigns. After sending an SMS broadcast at 6:30pm, sales doubled compared to the previous day and site visits increased. The integration improved customer service and boosted sales.
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Nespresso used Attentive to grow its SMS subscriber base by 191% since January 2024. The brand focused on always-on acquisition,... event-driven campaigns, and AI-powered targeting to keep messaging relevant and premium. Nespresso achieved a 32% year-over-year increase in net SMS subscribers and a 34% same-day click conversion rate. The team used suppression tools to avoid over-messaging recent purchasers and kept engagement high during peak moments like BFCM. This approach helped drive repeat capsule demand and maintain a strong brand voice.
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SMS-iT's Agentic AI helped Industrial Corp cut costs by 60% and boost efficiency by 45%. The AI platform monitors production... lines in real time and predicts maintenance needs. It also optimizes resource allocation and automates quality control. Product quality reached a 99.2% score, and downtime dropped by 85%. Material waste fell by 70%, and production cycles became 30% faster.
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ZEISS uses Cisco solutions to protect its production integrity. The company gains full visibility into industrial assets and their vulnerabilities.... Cisco helps ZEISS detect unexpected behavior that could signal threats. This improves security and reduces risk for ZEISS manufacturing operations. The solution supports safe, reliable production.
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MessageDesk helped DeNooyer Chevrolet run a text-to-vote campaign at their Chalk the Lot event. The dealership used text messaging to... collect votes and gather attendee contact information. Signs and social media posts encouraged community members to participate by texting a keyword. The campaign resulted in 536 new contacts added to their marketing list. DeNooyer Chevrolet plans to use text messaging for future events to boost engagement.
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Kimoby helped Seaside Chevrolet turn old customer data into new service revenue. The team used Kimoby's Grow module to send... targeted text offers. In 12 months, they booked 394 appointments and $109,800 in service revenue. Over 21,800 automated texts kept the schedule full. Customers who hadn't visited in months returned for service. The process was hands-free and easy for staff.
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SMS-Magic helped Wavelength reach locum doctor candidates faster. 52% of candidates chose to get job alerts by text message. 42... recruiters at Wavelength use SMS-Magic to message candidates. The agency needed a quicker way to fill locum jobs. Messaging made it easier to connect with candidates who do not check email often.
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AllianceChicago and Settlement Health used chatbots to improve access to preventive care for underserved populations. They focused on capturing and... addressing social determinants of health. Their approach helped preserve patient dignity. The organizations learned new ways to improve population health. This case highlights digital health tools for better care access.
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Love Hemp used FireText to improve customer education and increase marketing reach. They switched from another SMS provider to FireText... for better service and ease of use. Love Hemp targeted their SMS campaigns to match their 30-day product cycle and sent promotional messages during key sales periods. In their May Bank Holiday Sale, a campaign to 4,000 contacts drove 10% of their monthly revenue. SMS became one of their top five revenue channels, helping them build stronger customer relationships.
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Mobilozophy SMS APIs helped American Music Supply (AMS) improve customer experience. AMS used SMS alerts, a 'Notify Me' button, and... shipment status updates to keep shoppers informed and engaged. Customers could opt in for marketing texts and exclusive notifications. AMS also let users send product info to their phones for later review. These features made shopping easier and built stronger customer loyalty.
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Katch used Automated Texting Software to send SMS messages for an insurance provider client. The campaign achieved a 15% conversion... rate on all leads. Katch is a software company that also acts as a marketing agency for larger clients. They help brands engage and monetize website visitors. Automated texting improved lead conversion for their insurance client.
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BulkSMS. com helps SSCBB coordinate urgent medical deliveries. SSCBB uses SMS to reach volunteers fast for time-critical tasks. They integrate...BulkSMS.com with their Three Rings volunteer management system. SMS ensures messages are seen and acted on quickly, unlike chat apps. Volunteers respond in minutes, helping SSCBB deliver supplies to NHS hospitals on time.
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Factoreal helped Rajasthan Royals grow their fan base by 75% in less than a year. The team used Factoreal’s marketing... automation to connect with millions of fans across channels. They built WhatsApp chatbots, sent push notifications, and ran targeted campaigns. Factoreal’s tools let them segment fans and personalize messages. Rajasthan Royals saw higher engagement and improved ROI from their campaigns.
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Textmagic's email-to-SMS software helped Royal Exchange Theatre reach people who do not use email. The Participation and Learning team used... the tool to send group texts from their email. This made it easier for project managers to contact groups directly. Staff spent less time chasing responses. The theatre now gets quicker replies from hard-to-reach participants.
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Kudosity's conversational SMS helped MyConnect improve their contact strategy. The solution let customers choose when to be contacted. This reduced... unnecessary calls. MyConnect saw a 53% engagement rate from the campaign. The SMS journey gave customers more flexibility and improved results.
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Appgain delivered a B2B ordering system for Peak Pharma in just 14 days. The new platform automated order handling, reduced... errors from 7% to under 1%, and achieved 90% adoption in the first week. Pharmacies now place orders anytime, track them in real time, and receive automated notifications. Abandoned orders dropped, with 12% recovered through targeted reminders. Peak Pharma now makes data-driven decisions and can scale operations efficiently.
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Unitus Community Credit Union used Glia to better serve the Hispanic community in Oregon. They launched a Spanish-language virtual assistant... and expanded chat, audio, and video support in Spanish. This led to a 428% increase in Spanish chats and an 87% containment rate for the virtual assistant. The average handle time was 2.21 minutes, and the abandonment rate dropped by 8.75%. These changes made banking more accessible and helped more members get financial support quickly.
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Tall Bob’s SMS solution helped a top Australian fashion brand boost loyalty and engagement. The brand wanted to make loyalty... feel personal, not just transactional. They used SMS to send reward reminders, exclusive offers, and personalized prompts. This approach led to a 733% ROI increase and a 26.4% engagement boost. The brand also saw a 61.8% click-through rate and a 4.54% redemption rate with an average cart size of $95.
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Gen25 implemented Salesforce Field Service for Repair Care. The company struggled with manual scheduling and fragmented data. Gen25 created a... unified platform for scheduling, dispatching, and real-time data sync. Field engineers now use a mobile app to manage assignments and communicate. The new system supports scalable growth and better team coordination.
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Text-Em-All helped Red Oak Sanitation double their customer response rates. The company switched from an outdated texting platform that was... costly and lacked message delivery visibility. With Text-Em-All, Red Oak Sanitation saved thousands of dollars by eliminating inbound message charges. Staff found the new system easy to use and quick to learn. The platform improved communication efficiency and gave full visibility into message delivery.
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