SMS Marketing Customer Deals | Implementation & Best Practices

SMSpubli helped Greendecor send effective mass SMS campaigns. The platform made... it possible to send hundreds of thousands of messages in less than an hour. Greendecor can now measure campaign results easily. The tool provides real-time delivery reports and analytics. Helena Expósito, communication director at Greendecor, shared this experience.
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Clickatell helped FlySafair use WhatsApp for customer service and payments. FlySafair wanted to... handle rapid growth and reduce call center pressure. The Clickatell platform let customers get flight info, boarding passes, and pay for luggage in chat. Passengers now avoid airport lines and get faster help. FlySafair improved convenience and customer satisfaction with digital self-service.
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Factoreal helped Boss Talks double their email volume. They kept their... email open rate above 30%. Boss Talks used Factoreal's marketing automation platform. The solution included email marketing automation and omnichannel campaign management. Boss Talks improved their marketing results with Factoreal.
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DFH Transportation, a full truckload provider in Fort Worth, TX, faced challenges in coordinating with drivers who preferred texting over phone calls. This led to... siloed conversations and lack of transparency. To address this, DFH adopted Textline, a business texting solution, to centralize communications. This improved accountability and visibility for management. As a result, DFH achieved an 87% response rate via texting and a 15% increase in revenue.
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Sinch MessageMedia SMS for HubSpot helped Vinomofo achieve a 120x return on investment. The company saw... a 20% increase in conversions and reduced churn by 50%. Vinomofo wanted to streamline marketing tools and improve customer experience. Integrating SMS with HubSpot gave them a single customer view and boosted wine sales by up to 75%.
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Sinch MessageMedia SMS for HubSpot helped Vinomofo achieve a 120x return on investment. The company saw... a 20% increase in conversions and reduced churn by 50%. Vinomofo wanted to streamline marketing tools and improve customer experience. Integrating SMS with HubSpot gave them a single customer view and boosted wine sales by up to 75%.
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Textmagic helped Hartfelt Real Estate Investments manage all client texts in one place. The team switched... from email and phone to SMS for faster replies. They imported contacts and used templates to start messaging right away. Response rates on lead follow-up increased by over 40%. The average time from first contact to closing a deal dropped by several days. This improved client satisfaction and boosted revenue.
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Salesmsg helps Jim Ouellette, a top recruiter at Royal LePage Signature Realty, automate SMS campaigns for real estate recruiting. Before Salesmsg, Jim... struggled to follow up with hundreds of agents manually. With Salesmsg and ActiveCampaign, he now automates texts to 5,000 people, saving time and reducing errors. SMS follow-ups are more personal and get better responses than email. Automated drip campaigns keep candidates engaged for up to two years, boosting recruitment success.
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EZ Texting helped Lee & Associates, a leading real estate firm, improve sales by over one million dollars. The company text-enabled... office landlines and used unique keywords for each property. Prospects could text for information and get instant replies. This automation increased lead volume and close rates. In less than three years, they closed 16 deals and generated $1M in extra fees.
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SMS-iT's Agentic AI helped Regional Medical Center improve patient engagement. The hospital faced... high call volumes, staff burnout, and low patient satisfaction. The AI platform automated appointment scheduling, reminders, and patient inquiries. In 6 months, the center saw a 300% increase in leads, 89% cost reduction, and 95% patient satisfaction. Staff now focus more on direct patient care while AI handles routine tasks.
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D7's WhatsApp API and chatbot helped Pearl Dental Clinic automate patient communication. The clinic faced... slow, error-prone manual messaging for appointments and reminders. D7 built a chatbot for automated scheduling, reminders, feedback requests, and follow-ups. Staff saved time and made fewer mistakes. Patients managed appointments easily and got timely reminders. The clinic saw better patient retention and more Google reviews, boosting its online reputation.
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Quincy chatbots from QliqSOFT helped a large academic health system in California engage patients before colonoscopy appointments. The chatbots gave... patients clear instructions and education. This led to fewer missed appointments. The health system saw better patient preparation and higher satisfaction. They could save up to $115,000 each year.
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FireText helped Love Hemp improve their SMS marketing. Love Hemp wanted... to give customers a choice between email and SMS. They faced challenges reaching customers in the CBD industry. With FireText, they sent targeted SMS campaigns, like a 40% off sale to 4,000 contacts. This campaign drove 10% of their monthly revenue. SMS became their fourth-highest revenue channel. Love Hemp found FireText easy to use and praised its customer service.
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Postscript AI helped Dr. Squatch boost revenue... with advanced SMS marketing. The brand used Infinity Testing to try hundreds of message variants, powered by AI. They saw over $80,000 in AI-generated revenue during beta. Abandoned cart flows had an 11% lift in earnings per message and a 10% lift in orders per message. Dr. Squatch values Postscript for its strong team support and ability to keep their brand voice consistent.
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Mobilozophy SMS APIs helped American Music Supply (AMS) improve customer experience. AMS used SMS... alerts, a 'Notify Me' button, and shipment status updates to keep shoppers informed and engaged. Customers could opt in for marketing texts and exclusive notifications. AMS also let users send product info to their phones for later review. These features made shopping easier and built stronger customer loyalty.
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Cytech built the COVID-19 Case Tracking application for the Civil Protection Agency. The agency needed... to track and manage COVID-19 cases and their close contacts. Cytech delivered an electronic form for trackers and a system for processing case data and generating reports. The new system helped reduce virus spread. It also made case monitoring faster and more accurate.
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Benton County used the solution to address a specific challenge. The product helped... them improve their operations. The results led to better efficiency for the county. The story highlights the benefits of using the product in government administration.
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Sendlane helped 80sTees migrate from Klaviyo, solving high costs and poor customer service. The Sendlane team... provided hands-on migration support and custom campaign features. 80sTees saw a 127% increase in ROI and a 7% average click rate across automations. They also saved 50% on email and SMS marketing costs. Sendlane's deliverability reputation helped clean up their email list and reduce spam.
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Heymarket’s Business Text Messaging helped Adorn Bridal connect with brides before in-person visits. This made appointments... faster and safer, especially during the pandemic. Adorn Bridal cut in-person visit time by 50%. They increased sales with text follow-ups. Positive Yelp reviews went up. The HubSpot integration let them respond to customers quickly.
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Salesforce Security Review Framework helped a global conversational AI platform check their Salesforce setup. The team reviewed... authentication, access, data protection, and integrations. They found vulnerabilities and made a simple fix plan. They aligned settings to Salesforce security guidelines. After changes, they confirmed stronger access and verified encryption.
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Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s... SMS API in just two days, replacing outdated local services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.
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Glia helped Heartland Credit Union modernize its contact center. High call volumes... and manual processes caused long wait times and high abandonment rates. Heartland used Glia's GCC for better call routing, CoBrowsing for real-time inquiry resolution, and DCS for chat and video support. Native reporting improved queue staffing. Results included a 40% reduction in average handle time, 62% lower abandonment rate, 42% increase in monthly service capacity, and a 97% service level.
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BulkSMS. com helped Barzani...Group secure their enterprise content management (ECM) system. Barzani Group used the BulkSMS API to send automated OTPs for user verification. This added SMS security to high-risk workflows. The solution made document management faster and safer. SMS helped prevent fraud and human error. Barzani Group improved compliance and workflow security with BulkSMS.com.
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MessageDesk helped Ace Sanitation cut accounts receivable by 80% using text reminders. The company faced... high unpaid invoices and missed trash pickups. They used MessageDesk to send weekly trash reminders, text invoices, and payment links. This led to fewer missed pickups and less time spent on customer calls. Ace Sanitation also got more Google reviews and kept better records of customer conversations.
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BSG Voice Bot helped CleanGlow Cleaning Services increase customer request conversion. The solution made... communication with clients clearer. CleanGlow used the voice bot to automate calls and clarify service details. This improved the quality of customer interactions. The company saw better conversion rates for incoming requests. The voice bot also reduced misunderstandings in communication.
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Trumpia helped ab+c Creative Intelligence run a mobile campaign for the Delaware Office of Highway Safety. The campaign used... mobile keywords to help people find a cab ride home instead of driving drunk. Over 2,000 people signed up for the texts, and the number keeps growing. The agency collected names and numbers for future campaigns. Trumpia's texting platform made it easy to reach and engage the target audience.
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SimpleTexting helped the Alabama Head Injury Foundation keep support group members engaged during the pandemic. The team used... segmented SMS lists to send relevant updates and reminders. This made it easy to reach clients, even those in remote areas. As a result, the foundation achieved an 88% retention rate for meeting attendance. Staff say texting keeps their community connected and informed.
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SMS-Magic helped the Australian Institute of Business (AIB) connect with students using text messaging. AIB is the... largest MBA provider in Australia. They used messaging to reach students quickly and at a lower cost than phone calls. The tool made it easy for staff to contact students anytime. This improved their student enrollment process.
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TextUs helped the Las Vegas Aviators switch from Zipwhip for their ticket sales team. The Aviators needed... a new SMS platform after Zipwhip stopped updates. TextUs made it easy for sales reps to send messages to more contacts at once. The team now uses data analytics to track message delivery and opens. Since switching, delivery, open, and response rates are higher. Sales reps are more efficient and confident in their outreach.
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GoMeddo helped PROCEPT BioRobotics fix scheduling and resource problems. Their old systems... were slow and caused double bookings. Gen25 set up GoMeddo to bring all data into one place. Now, staff can see everything in real time. This stopped double bookings and made work faster. The new system can grow as the company grows.
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Voodoo SMS helped The Skinny Bakery boost sales using SMS marketing. The bakery integrated... Voodoo SMS with their Shopify store to send automated order confirmations and updates. They also used the platform to run bulk SMS campaigns. After sending an SMS broadcast, sales increased by 100% compared to the previous day and site visits doubled. The Skinny Bakery found SMS more effective than email for driving sales.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead... management and loan processes. This helps approve loans faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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Medallia helped 3M improve their B2B distribution website. 3M used Medallia... to collect feedback from distributors. They made changes to their global platform based on this feedback. In the first year, page load times dropped by 60%. Customer satisfaction scores rose by about 3 points. 3M transformed key workflows using Medallia insights.
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Tall Bob's MMS marketing tools helped a leading Australian hotel group boost in-stay revenue. The group used... targeted MMS campaigns for late checkout and extra night offers over Easter. The campaigns generated over $1,500 in extra revenue at a cost of just $12.32. The platform made it easy to set up and send campaigns quickly. The hotel group now uses MMS for guest engagement across the full guest journey.
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SlickText helped Dog Haus grow to over 60 locations by boosting SMS marketing. Dog Haus gained... 150,000 SMS subscribers and grew new store lists to 3,000+ before grand openings. On National Hot Dog Day, 15,000 people claimed mobile coupons with a 66% redemption rate. Location-based offers increased foot traffic and sales. SlickText's segmentation and growth tools drove rapid list growth and higher coupon redemptions.
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Kimoby’s Dealership Engagement System (DES) helped BMW Autohaus improve recall campaign results. The dealership used... DES to automate customer outreach and reduce manual work. A single brake recall campaign targeting 100 customers brought in 26 new repair orders in 4 days. This campaign generated $47,433.86 in revenue, with an average of $1,835 per repair order. Staff saved time and customers got faster, more personal service.
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Mtalkz used its WhatsApp API to help a leading event marketing agency. The agency faced... low customer engagement and retention. Mtalkz automated messages and event updates. Customer retention increased by 50%. Customer engagement improved 5 times. The agency saved 20% in costs compared to traditional sales calls.
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