Case Studies for Hospitality | Real Results & ROI 2026

ContentStudio helped Marinet, a hotel management company in Greece, boost productivity by up to 50%. Marinet saved over $6,000 a... year on social media management. The team cut 15 hours per week from content planning and scheduling. ContentStudio made it easy to manage multiple social accounts, automate posts, and track analytics. Marinet increased engagement and follower growth by up to 25%. The platform improved collaboration and helped Marinet reach more guests and hospitality professionals.
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Yext helped Whitbread Restaurants boost their online visibility. After using Yext, Google search views rose by 55%. Google Maps views... increased by 52%. Listing clicks went up by 33% year over year. Whitbread managed over 18,000 real-time listings and updated thousands of business details. The platform made it easy to keep information accurate across many channels.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Facelift helped FMTG manage 10 corporate social media accounts and boost content output. The hospitality group increased posts on its... German account by 66% compared to 2019. Facelift's Publisher tool made content scheduling and collaboration easier for a team of three social media managers. FMTG saw more engagement and follower growth, especially with Instagram Stories and Reels. The platform saved time and improved coordination across hotels and offices.
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Sendible helped Hop Software boost social media engagement by 18. 5%. Hop switched from Agorapulse to Sendible to fix slow...reporting and hard workflows. The team used Sendible’s custom reporting and easy content approvals. Bulk scheduling let them post more content in less time. Hop saved hours on manual work and focused on creative campaigns and growth.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. With Emplifi, the hotel... gathered over 19,000 pieces of content and generated 250 million impressions. The platform helped increase engagement rate by 42%. The marketing team used Emplifi to design custom galleries and measure campaign ROI. UGC was shared across social media, email, and on-site galleries to attract new guests and build trust.
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Sodexo Universities used Hootsuite to connect with students across 380 campuses. They managed over 800 social media accounts to boost... engagement and satisfaction. Hootsuite helped them train 100 on-site marketing managers and centralize content planning. Their "Thx :) for Making My Day!" campaign saw over 1 million engagements and 10,000 student submissions. Sodexo won a Loyalty360 Silver Award for customer experience metrics.
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Expedia Cruises used PromoRepublic to boost local marketing for its 300+ franchise locations. The company wanted to help each location... grow visibility and connect with local audiences. They used social media marketing, digital asset management, and insights tools. In six months, Expedia Cruises saw an 81% increase in engagement rate. The platform helped deliver localized messaging and improve franchise marketing results.
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Taggbox helped The Leela organize user-generated content from 12 hotel locations into dedicated web widgets. The Leela used branded hashtags... to collect over 100,000 pieces of guest content and 80,000 social media posts. Taggbox's platform enabled The Leela to showcase top content, boosting authenticity and guest engagement. The campaign generated 15 million impressions, increasing brand awareness. Taggbox's analytics and moderation features ensured only the best content appeared on The Leela’s website.
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TrovaTrip used EmbedSocial to show real customer reviews from Facebook and Google on their website. This helped build trust with... travelers. In just 4 weeks, TrovaTrip saw a 12% increase in booking conversion rates. They also achieved a 62X return on investment. EmbedSocial made it easy to collect and display testimonials, helping TrovaTrip grow revenue quickly.
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Hilton uses social listening to improve customer experience and marketing. The company monitors Twitter and other platforms to respond to... guest feedback quickly. Hilton's social team replies to tweets within 37 minutes on average, aiming to resolve issues in under 12 hours. They use social data to inform brand strategy and marketing campaigns. The Hilton Suggests program finds travelers online and offers local tips, building brand loyalty.
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Hapag-Lloyd Cruises uses Flockler to show Instagram images on their homepage. The gallery features real travel photos from Instagram. This... helps website visitors see authentic experiences. The image feed inspires people to learn more about Hapag-Lloyd's luxury cruises. The visual gallery encourages more visitors to explore their services and drives conversions.
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Norwegian Cruise Line used Tidal Labs’ Creator Community platform to expand its influencer marketing program. The company wanted to grow... brand awareness by engaging online influencers and existing passengers. Tidal Labs helped Norwegian Cruise Line activate content from thousands of creators. This led to more exposure, engagement, and conversions for the brand.
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Determ helps Zadar Tourist Board track online mentions of Zadar and its attractions. Before Determ, the team missed many mentions... and spent too much time searching manually. Now, they get real-time alerts and use filters to find the most important articles and posts. They use these insights to boost Zadar’s brand and share top mentions on social media. Metrics from Determ help them report on their yearly impact and improve their campaigns.
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HypeAuditor helped Sun Siyam Resorts grow their Instagram followers. The company used influencer analytics to find the right creators for... their brand. They used data to choose influencers and run effective giveaways. This led to steady growth in followers across all resort accounts. The team tracked results and optimized their social media strategy. Sun Siyam is on track to reach more growth goals soon.
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Meltwater helped Discover The Palm Beaches find and connect with the right social media influencers. The tourism board needed to... identify real, engaged audiences for their marketing. Meltwater's platform let them search millions of influencers by region, audience, and engagement. This saved time and made it easy to run targeted campaigns. The team organized successful events and improved collaboration with top bloggers.
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Meltwater helped Discover The Palm Beaches find and connect with the right social media influencers. The tourism board needed to... identify real, engaged audiences for their marketing. Meltwater's platform let them search millions of influencers by region, audience, and engagement. This saved time and made it easy to run targeted campaigns. The team organized successful events and improved collaboration with top bloggers.
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Meltwater helped Discover The Palm Beaches find and connect with the right social media influencers. The tourism board needed to... identify real, engaged audiences for their marketing. Meltwater's platform let them search millions of influencers by region, audience, and engagement. This saved time and made it easy to run targeted campaigns. The team organized successful events and improved collaboration with top bloggers.
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Rallio Local helped Dream Vacations grow their social media following by 10,010 from January to October 2023. The dedicated Social... Strategist managed content creation, scheduling, and reputation management. Dream Vacations saw 147 more daily post engagements and published 3,170 additional posts. Total post engagements reached 135,514. The program boosted their online presence and inspired more travelers.
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Bidroom uses Brand24 for social media listening. They track mentions about their brand and find out where those mentions come... from. Brand24 helps them discover new websites talking about their company. They also monitor other brands using the tool. Key features for Bidroom are PDF reports and comparison metrics. Fast customer support is important to them.
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The Nobel Peace Center used Sanity to localize its website and interactive installations. Developers quickly built content models without DevOps... overhead. They integrated Sanity with their digital asset management system using custom React components. Content models and input components were reused across projects. The solution enabled fast setup and flexible customization for the museum's digital experiences.
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Contentstack helped Icelandair migrate from dotCMS to a headless CMS in under a month. The new system enabled automation, faster... workflows, and seamless localization for 12 languages and 16 locales. Icelandair cut backlog issues by 82% week-over-week and sped up translation delivery by 70%. The time to push out promotions dropped by 90%. Teams now create campaign pages weekly instead of monthly, improving content quality and consistency.
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Guide to Iceland uses Hygraph to run its online travel marketplace. The platform manages millions of records for booking flows... and landing pages. Hygraph supports dynamic content and helps drive large-scale organic growth. Guide to Iceland connects thousands of local tour operators, accommodations, and car rentals. The solution handles high-traffic and read-heavy applications for the travel industry.
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Egnyte helped Kona Grill move from a traditional data center to a secure cloud-based file sharing solution. Restaurant managers saved... about 30% of their time by using Egnyte for fast, secure file access and sharing. The IT team reduced support calls and eliminated the need for costly data center duplication. Employees now collaborate easily with internal teams and outside partners. Sensitive financial and operational data is protected with Egnyte’s security features. The solution supports Kona Grill’s growth and international expansion plans.
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Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel bookings by 443%. The new digital platform made it... easier for guests to book rooms and join the loyalty program. Grand Casinos saw a 115% rise in total bookings and an 83% increase in time spent on site. Return visits grew by 22% and abandoned bookings dropped by 53%. The platform is now faster, more intuitive, and more responsive than before.
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Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel bookings by 443%. The new digital platform made it... easier for guests to book rooms and join the loyalty program. Grand Casinos saw a 115% rise in total bookings and an 83% increase in time spent on site. Return visits grew by 22% and abandoned bookings dropped by 53%. The platform is now faster, more intuitive, and more responsive than before.
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PairSoft helped PF Michigan Group, a Planet Fitness franchise, automate accounts payable. The company faced problems with their old cloud... system as they grew. PairSoft integrated with their Intacct ERP and used Smart Document Recognition to speed up invoice data entry. The solution made their AP process paperless and improved productivity. Approval workflows and data entry are now faster and more efficient.
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Pronovix built a developer portal for a major cloud data service in hospitality. The portal makes it easy for partners... to find and use APIs. It features a clear API catalog, detailed documentation, and a partner program. The onboarding process is simple and guides users step by step. The portal improves the developer experience and supports both technical and non-technical users.
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Contentful helped APT Travel Group boost online transactions by 175%. The company replaced its old CMS with Contentful to make... content updates easier and faster. Teams launched 36 localized websites for six brands in just months. The new platform let more staff create and edit content without technical help. APT also saw a 15% increase in basket size after the redesign.
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Neos CMS helped H-Hotels AG unify web management for 72 hotel websites. The platform enabled both central marketing and local... hotel managers to easily update content. Neos integrated with the in-house booking system, syncing hotel data via REST. The solution supported seven languages and custom translation workflows. H-Hotels AG valued Neos for its user-friendly interface and future-ready technology.
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Airelles used Prismic to rebuild its luxury hospitality website. The old site slowed down marketing and content teams and did... not match the brand’s high-end image. With Prismic’s component-based architecture, teams now update content faster and keep brand consistency across all properties. The new site loads quickly, is easier to use, and supports both storytelling and e-commerce. Airelles can now scale content and add new destinations with less developer help.
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Concrete CMS helped Potawatomi Hotel and Casino bring all business units online with one easy-to-use platform. The old website was... hard to manage and did not support many departments. With Concrete CMS, managers could update their own areas and control user permissions. The new site launched on time and on budget. Potawatomi now manages multiple domains and events from one system.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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Comarch Loyalty Management helped Costa Coffee overhaul its customer engagement. Costa replaced a legacy system to create more immersive loyalty... programs. The new platform supports segmentation, daily promotions, surveys, and lotteries. Costa Coffee Club now lets customers earn and redeem points across stores, machines, and mobile. Over 6 million members use the loyalty program. The project included data migration, hosting, and ongoing support.
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Liferay DXP helped Smiles, Brazil's largest loyalty program, handle over 28 million monthly pageviews and 15 million customers. Smiles needed a... stable, scalable portal after their IPO to support rapid growth and high traffic. Liferay enabled agile content management, seamless mobile and web experiences, and robust integrations with CRM and Auth0. The new platform boosted conversion rates by 46% on personalized offers and gave non-technical teams more autonomy. Smiles now delivers a consistent, high-quality user experience across devices.
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CoreMedia Experience Platform helped Yugo launch three new markets in just three weeks. Yugo used the platform to create localized,... high-converting websites and integrate with CRM and booking systems. The new digital foundation enabled a 90% average booking rate across markets. Yugo streamlined content operations and improved personalization for students. The solution supported rapid growth and consistent brand experiences globally.
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Costa Coffee Polska needed a new loyalty program platform. The goal was to replace plastic cards and make the program... more attractive. e-commerce edito demo built a custom system for web and mobile. The platform lets users collect virtual coffee beans and redeem them for rewards. It integrates with cash registers and supports targeted promotions. The system helps segment users and create special offers for different groups.
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Apostrophe Assembly helped Kimpton Hotels manage over 60 restaurant websites from one dashboard. Kimpton's team now updates menus, images, and... events without developers. Integrations like booking forms and email sign-ups are easy to add. The cloud-hosted multisite solution improved site performance and brand consistency. Kimpton's marketing team can quickly launch new sites with custom themes, keeping each restaurant's unique style.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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Accord LMS helped Wisconsin Hospitality Group train 5,000 new hires each year. The company integrated Accord LMS with its portal... and survey sites. Employee satisfaction increased after using the LMS. Turnover at Applebee’s dropped by 11%, saving $68,000 per year in training costs. Onboarding and training costs per employee fell by 15%. Managers now spend more time improving guest experience instead of tracking training.
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Red Roof used MicroBuilder to speed up course creation for over 700 hotels. The training team needed to boost LMS... engagement and support new system rollouts. MicroBuilder helped them build courses faster with AI support and modern, mixed-media modules. Learners found the new courses easier and more engaging. Manager training completion rates improved, and LMS usage increased when new content launched. Red Roof plans to expand MicroBuilder use for multilingual and refresher training.
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Growth Engineering LMS helped Caffè Nero deliver a multi-brand learning platform for 5,000+ staff across 1,000+ locations. The Caffè Nero... Learning Hub enabled personalized training journeys and supported multiple languages. Gamification features like badges, XP, and leaderboards boosted learner engagement. The platform achieved over 16,000 eLearning views per month. Staff praised the system for its ease of use and positive impact on training.
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Edem Resort Medical & Spa used AcademyOcean to automate employee onboarding and training. They launched their first course in just... one week. Over 400 employees now use the LMS for learning and testing. The onboarding time for new hires dropped by 50%. Staff can access training anytime, boosting engagement and feedback. Gamification and digital tracking replaced paper-based processes, making learning more fun and efficient.
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Essendi used CrossKnowledge to align leadership and embed core values across 20,000 employees in 22 countries. The company boosted learner... adoption from 17% to 76% with curated content and a Manager Hub. A two-month gamified challenge increased participation and made values part of daily work. CrossKnowledge helped Essendi turn strategy into behavior and build a future-ready foundation. Leadership visibility and engaging learning experiences drove cultural transformation.
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Learning Pool helped The Football Association (FA) launch The Boot Room, a learning hub for football coaches. They created two... videos: a promotional explainer and a 'Get Into Coaching' guide. The promotional video reached 3.5 million Twitter followers and played at Wembley Stadium. It achieved 20,000 views online and was shown in public venues. The Boot Room now attracts nearly 100,000 visitors each month. The coaching explainer video received over 7,000 views and was distributed by 50 county FAs.
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Learning Pool helped The Football Association (FA) launch The Boot Room, a learning hub for football coaches. They created two... videos: a promotional explainer and a 'Get Into Coaching' guide. The promotional video reached 3.5 million Twitter followers and played at Wembley Stadium. It achieved 20,000 views online and was shown in public venues. The Boot Room now attracts nearly 100,000 visitors each month. The coaching explainer video received over 7,000 views and was distributed by 50 county FAs.
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SmarterU LMS Admin Services helped Sunwing Travel Group quickly roll out safety and compliance training after COVID-19 shutdowns. The team enabled... fast deployment and tracking of targeted training for hundreds of employees across different roles and locations. Sunwing could monitor completions and ensure staff had the knowledge to return to work safely. The collaboration allowed Sunwing to reopen hotels and services smoothly, with reliable reporting and support from the Admin Services team. Weekly meetings and fast responses kept Sunwing up-to-date on training progress.
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Abbeycroft Leisure uses iHasco's video-led eLearning to train over 250 staff across 15 facilities. The platform supports induction and ongoing... training in health and safety, food hygiene, and manual handling. Managers track training progress and automate annual renewals. iHasco helps Abbeycroft ensure staff are confident, compliant, and able to deliver high standards for customers. The system is flexible and easy to use, supporting both core and specialist training needs.
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Relias Platform helps Kisco Senior Living manage compliance for 2,500 users across 22 locations in six states. Automated assignments by... job, community, and state streamline training. Crosswalks map courses to meet different state regulations. Updated content keeps annual compliance training engaging for staff. Automated performance review tracking saves leaders time and supports hospitality-level customer service.
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Litmos helped Student Roost achieve 94–95% compliance across 650+ employees. The platform automated training, saving hundreds of admin hours yearly.... 50% of leadership program graduates moved into management roles. Litmos enabled self-service registration, improved onboarding, and standardized compliance training. Managers gained visibility into learning needs, supporting employee growth and retention.
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Looop by 360Learning helped Edwardian Hotels deliver consistent training to over 600 staff across multiple locations. Staff accessed training on... iPods, making learning available anytime and anywhere. The team created over 100 training resources in less than a year, including videos and manuals. At least 90% of housekeeping staff now use Looop for daily operations. Employees feel more engaged and supported, leading to better client care.
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Totara Learn helped Tourism New Zealand train over 12,000 travel sellers in 28 markets. The platform supports nine languages and... tracks seller progress in real time. Over 50,000 modules were completed in one year. Market managers use KPI dashboards to compare performance. The system reduced performance enquiries and improved global sales.
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Hotelplan UK used HowNow’s AI-powered skills mapping tool to map skills for over 300 job roles in just one month. 99% of employees... activated their accounts within three months, showing strong engagement with personalised learning. 78% of staff now feel confident in their role skills. More than half of employees continued learning even during busy periods. HowNow helped Hotelplan create a culture of continuous growth and skills development.
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WSH Services Holding Limited used Plumsail Forms to automate data collection across its hospitality businesses. Before, each business ran its... own form process, causing errors and wasted effort. With Plumsail Forms, WSH created a single form process that adapts branding for each business using URL parameters. Data from all forms is collected in a SharePoint list for easy management. This solution reduced duplication and improved accuracy in form submissions.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. With Emplifi, the hotel... gathered over 19,000 pieces of content and generated 250 million impressions. The platform helped increase engagement rate by 42%. The marketing team used Emplifi to design custom galleries and measure campaign ROI. UGC was shared across social media, email, and on-site galleries to attract new guests and build trust.
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WebTitan protects Sandals Resorts International's network at three locations. The IT team blocks threats and inappropriate content for staff and... guests. The web filter keeps the network safe. Sandals can control what users access online. The solution helps maintain a secure environment for hospitality operations.
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Atlassian Cloud helped Royal Caribbean save over 800 hours and $550,000 in the first year. The global e-commerce team used... Jira and Confluence to automate reporting and standardize agile delivery. Manual PowerPoint reports were replaced with real-time Confluence dashboards. Teams now make faster decisions and focus on high-value work. Standardizing Jira fields and licenses saved an extra $50,000. Royal Caribbean continues to expand agile practices across the company.
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Atlassian Cloud helped Royal Caribbean save over 800 hours and $550,000 in the first year. The global e-commerce team used... Jira and Confluence to automate reporting and standardize agile delivery. Manual PowerPoint reports were replaced with real-time Confluence dashboards. Teams now make faster decisions and focus on high-value work. Standardizing Jira fields and licenses saved an extra $50,000. Royal Caribbean continues to expand agile practices across the company.
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FocalScope helped Singapore Flyer improve customer engagement using its integrated telephony and email platform. The solution eliminated missed communications and... enabled seamless handling of calls and emails from one system. Singapore Flyer saw a 20% increase in tickets processed and a 50% boost in customer support productivity. Customer satisfaction rose by 30%. The platform was implemented quickly, with no disruption to service.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Frosch Travel switched from Outlook to Deskpro to improve customer care. Their global team of 500 agents needed better reporting... and workflow automation. Deskpro's self-hosted solution enabled custom triggers, automated ticket routing, and real-time dashboards. Frosch set up 734 ticket triggers and 850 departments, saving countless hours. The team gained instant visibility, improved accountability, and enhanced customer experience.
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Minor Hotels used IntelligenceBank to manage all digital assets in one place. The platform created a central hub for brand-approved... assets, making it easy for staff and partners to access what they need. This reduced asset requests and saved time for the marketing team. Over 1,650 users have logged in more than 18,000 times, storing 3.3TB of assets. IntelligenceBank helped Minor Hotels improve brand compliance and efficiency.
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Sterling Holidays used the Idukki SNAP-TAG-SHARE inspiration wall to boost guest engagement. They ran a hashtag campaign to collect guest... photos and videos from many properties. The team deployed 90 live galleries, each on a different resort page. Over a year, these galleries reached 3.06 million impressions and 1.64 million visitors. All user content was moderated before going live.
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Dotdigital helped Parkdean Resorts grow revenue by 20% with a 20% smaller marketing team. The team built a modular email... system using Dotdigital’s content blocks, saving time and improving consistency. Personalization features layered booking and browsing data for targeted messages. Conversion rates among non-booker audiences rose by 90%. A single personalization banner increased click-to-conversion by 15%.
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Troon partnered with Enspire For Enterprise to boost its digital marketing. The company needed a modern website and better online... presence. Enspire redesigned Troon's website and mobile app, and managed paid search, SEO, and social media ads. Troon praised Enspire for their ability to deliver at scale. The project improved Troon's digital brand and marketing results.
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Deep Nature wanted to improve its customer relationships and brand awareness. The agency Paprika used Webmecanik to help Deep Nature.... They launched a new e-commerce website and a content strategy. They built everything around a marketing automation tool. This helped Deep Nature reach more customers and grow its brand in the luxury spa market.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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Ascent360 helped Mt. Hood Meadows unify guest data and build targeted audience segments. The resort used the platform to send... personalized emails and automate pre-arrival campaigns. A segmented Pass Renewal campaign generated $600,000 in revenue. Event-based email click-through rates rose to over 50%. Event registrations increased by 50-75% after targeted announcements. Mt. Hood Meadows improved guest retention and satisfaction with data-driven marketing.
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Apsis Marketing Automation helped Kämp Collection Hotels improve guest experiences. The hotel group integrated Apsis with Microsoft Dynamics CRM for... two-way data sync. Automated emails before and after stays provided booking info and promoted services. Open rates reached 60-80%, and post-visit emails boosted direct bookings. Over 50% of campaign bookings came from newsletter subscribers during special promotions.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Switzerland Tourism used Experiences by Jebbit on Pinterest to inspire travelers during the pandemic. They launched a quiz-to-board Pin Extension... that let users dream about future Swiss vacations. The campaign ran in 4 languages across 5 European markets. It achieved an 80% completion rate. The integration helped Switzerland Tourism engage consumers and collect leads for future travel promotions.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel bookings by 443%. The new digital platform made it... easier for guests to book rooms and join the loyalty program. Grand Casinos saw a 115% rise in total bookings and an 83% increase in time spent on site. Return visits grew by 22% and abandoned bookings dropped by 53%. The platform is now faster, more intuitive, and more responsive than before.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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CHEQ Enforce helped All Nippon Airways (ANA) secure consent and compliance for millions of global site visitors. ANA needed a... flexible, easy-to-deploy solution to meet strict privacy regulations. CHEQ enabled automatic tag and cookie categorization, saving hours of manual work. ANA trusted CHEQ for its strong reputation in security and data protection. The deployment supported ANA’s promise of security and trust for customers.
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Ascent360 helped Mt. Hood Meadows unify guest data and build targeted audience segments. The resort used the platform to send... personalized emails and automate pre-arrival campaigns. A segmented Pass Renewal campaign generated $600,000 in revenue. Event-based email click-through rates rose to over 50%. Event registrations increased by 50-75% after targeted announcements. Mt. Hood Meadows improved guest retention and satisfaction with data-driven marketing.
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Tealium’s real-time data orchestration platform helped All Nippon Airways (ANA) unify traveller data across bookings, loyalty, apps, and airport systems. ANA moved from... manual, fragmented systems to real-time, connected insights. The airline now delivers personalised, cross-channel engagements that boost loyalty and conversion rates. Campaigns launch faster, and every digital interaction reflects ANA’s hospitality standards. ANA strengthened customer trust and brand consistency using data-driven personalisation.
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Tealium’s real-time data orchestration platform helped All Nippon Airways (ANA) unify traveller data across bookings, loyalty, apps, and airport systems. ANA moved from... manual, fragmented systems to real-time, connected insights. The airline now delivers personalised, cross-channel engagements that boost loyalty and conversion rates. Campaigns launch faster, and every digital interaction reflects ANA’s hospitality standards. ANA strengthened customer trust and brand consistency using data-driven personalisation.
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Talkdesk helped John Paul deliver 24/7 omnichannel support for luxury concierge services. The company integrated Talkdesk with its CRM to... provide seamless, personalized customer experiences. Automation features let John Paul tailor service by program, wait time, time zone, and language. Customer satisfaction reached 8.4 out of 10. John Paul achieved 100% operational readiness on day one of a new office launch.
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Vocalcom Salesforce Edition helped Umrahme cut query response times from days to under 5 minutes. Umrahme, a travel specialist, manages... pilgrimage travel packages and visas for Saudi Arabia. They run 3 call centers with 15 agents serving over 5,000 travel agencies. Vocalcom's native Salesforce integration gave Umrahme a single customer view and automated outbound campaigns. Real-time supervision tools improved customer engagement and support quality.
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Singapore Airlines unified all customer-facing teams using Genesys. The solution integrates with a Google-based chatbot that answers 85,000 questions weekly.... Customers get personalized service through live chat, real-time reporting, and resource matching. The airline improved agent efficiency and collaboration. More queries are resolved through channels like live chat, boosting brand loyalty.
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FocalScope helped Singapore Flyer improve customer engagement using its integrated telephony and email platform. The solution eliminated missed communications and... enabled seamless handling of calls and emails from one system. Singapore Flyer saw a 20% increase in tickets processed and a 50% boost in customer support productivity. Customer satisfaction rose by 30%. The platform was implemented quickly, with no disruption to service.
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Mitel unified communications helped Mercure Dubai Barsha Heights Hotel Suites & Apartments modernize its phone system. The hotel needed a... reliable, scalable solution for thousands of phones across suites, meeting rooms, and staff areas. Mitel's MiVoice Business and MiCollab platforms improved connectivity for guests and staff. The hotel saw satisfaction rates rise from 80% to 90% and eliminated missed calls. Staff now use 150 wireless IP phones and antimicrobial handsets, supporting safety and mobility during the pandemic.
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Mitel unified communications helped Mercure Dubai Barsha Heights Hotel Suites & Apartments modernize its phone system. The hotel needed a... reliable, scalable solution for thousands of phones across suites, meeting rooms, and staff areas. Mitel's MiVoice Business and MiCollab platforms improved connectivity for guests and staff. The hotel saw satisfaction rates rise from 80% to 90% and eliminated missed calls. Staff now use 150 wireless IP phones and antimicrobial handsets, supporting safety and mobility during the pandemic.
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Knowlarity’s Virtual Numbers and Speech Analytics helped a leading multinational hospitality company in India track marketing campaign performance. The company used... virtual numbers for bookings and reservations, enabling them to measure ROI across digital and non-digital channels. Speech analytics automated call transcription, letting managers quickly see daily lead conversions. This improved agent training, boosted lead conversion rates, and increased revenue. Managers now make data-driven decisions and invest more in high-performing marketing channels.
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Knowlarity’s Virtual Numbers and Speech Analytics helped a leading multinational hospitality company in India track marketing campaign performance. The company used... virtual numbers for bookings and reservations, enabling them to measure ROI across digital and non-digital channels. Speech analytics automated call transcription, letting managers quickly see daily lead conversions. This improved agent training, boosted lead conversion rates, and increased revenue. Managers now make data-driven decisions and invest more in high-performing marketing channels.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Stackla helped Hamilton Island use user-generated content (UGC) to boost marketing results. The #HIRememberWhen campaign drove a 3,814% ROI and... reached 6.7 million impressions. Facebook ads with UGC saw three times higher click-through rates at one third the cost per click. Blogs with UGC produced 50% more bookings than those without. Real guest photos and stories inspired both new and returning visitors.
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TrovaTrip used EmbedSocial to show real customer reviews from Facebook and Google on their website. This helped build trust with... travelers. In just 4 weeks, TrovaTrip saw a 12% increase in booking conversion rates. They also achieved a 62X return on investment. EmbedSocial made it easy to collect and display testimonials, helping TrovaTrip grow revenue quickly.
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Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel bookings by 443%. The new digital platform made it... easier for guests to book rooms and join the loyalty program. Grand Casinos saw a 115% rise in total bookings and an 83% increase in time spent on site. Return visits grew by 22% and abandoned bookings dropped by 53%. The platform is now faster, more intuitive, and more responsive than before.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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Minihotel used PayPro Global to solve payment friction and reduce chargebacks as it expanded worldwide. The company automated revenue recovery... and enabled localized checkouts in over 60 countries. This led to a 90% conversion rate in Brazil and a customer lifetime value of $254. Minihotel eliminated most manual payment support and focused on growth. PayPro Global helped Minihotel scale its hospitality software business globally.
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DynamicWeb helped PGL Holidays launch a multilingual CMS with advanced holiday search, booking, and payment features. The new site supports... five marketing organizations, each with unique audiences, using dynamic theming and secure data integration. After launch, customers stayed 20% longer, bounce rate dropped 13%, and web bookings rose to 30% of all bookings. Adventure holiday sessions increased by 18% and bookings by 11%. Job applications via the site grew by 29.5%.
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VoucherCart helped Hydro Hotel grow voucher sales by 175% over six years. The hotel used VoucherCart to run targeted promotions... for events like Black Friday and Mother's Day. The platform made it easy to issue, redeem, and track vouchers across hotel services. Hydro Hotel saw higher average purchase prices and more unredeemed vouchers, boosting profit. Staff valued the simple reporting and integration with Google Analytics for tracking trends.
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Accor Group used Mirakl to launch AstoreShop, a procurement marketplace for 5,500 hotels in 9 countries. The platform digitized purchasing,... centralized orders, and enabled access to over 3,500 suppliers. In less than two years, managed spend reached €2.5B per year and GMV grew 500x. Buyers gained a one-stop shop for local and global goods. Suppliers, including major brands and local vendors, joined through a strict vetting process.
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Event Temple helped The Wever Lodge move from manual event management to a digital system. The hotel team used to... rely on Word and Excel, which caused frustration and wasted time. With Event Temple, they now automate data entry and manage events in real time. The software lets them customize quotations and event details. The team spends less time on admin work and can update event info quickly.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Hovr helped Scottsdale Resort make its website more interactive. The resort used Hovr to highlight events and amenities with video... and dynamic touchpoints. Guests spent more time exploring the site and clicked on calls to action more often. The click-through rate reached 49.4%. The conversion rate with Hovr was 34.8%. Visitors watched 178.3 minutes of content in 30 days.
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Cvent Supplier Network ads helped VEA Newport Beach win high-value group business after an $85M transformation. The hotel used Suggested... and Diamond Plus ads to boost visibility and attract new planners in a crowded market. In 2025, VEA received 906 RFPs, with 39% of Suggested Ads and 23% of Diamond Plus RFPs coming from new planners. The team maintained a 98.8% response rate and a 10.5-hour average response time. Repeat bookings and referrals followed, cementing VEA’s reputation as a trusted resort for group events.
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Cvent Supplier Network ads helped VEA Newport Beach win high-value group business after an $85M transformation. The hotel used Suggested... and Diamond Plus ads to boost visibility and attract new planners in a crowded market. In 2025, VEA received 906 RFPs, with 39% of Suggested Ads and 23% of Diamond Plus RFPs coming from new planners. The team maintained a 98.8% response rate and a 10.5-hour average response time. Repeat bookings and referrals followed, cementing VEA’s reputation as a trusted resort for group events.
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Cvent Supplier Network ads helped VEA Newport Beach win high-value group business after an $85M transformation. The hotel used Suggested... and Diamond Plus ads to boost visibility and attract new planners in a crowded market. In 2025, VEA received 906 RFPs, with 39% of Suggested Ads and 23% of Diamond Plus RFPs coming from new planners. The team maintained a 98.8% response rate and a 10.5-hour average response time. Repeat bookings and referrals followed, cementing VEA’s reputation as a trusted resort for group events.
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Cvent Supplier Network ads helped VEA Newport Beach win high-value group business after an $85M transformation. The hotel used Suggested... and Diamond Plus ads to boost visibility and attract new planners in a crowded market. In 2025, VEA received 906 RFPs, with 39% of Suggested Ads and 23% of Diamond Plus RFPs coming from new planners. The team maintained a 98.8% response rate and a 10.5-hour average response time. Repeat bookings and referrals followed, cementing VEA’s reputation as a trusted resort for group events.
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Yapp helped La Cantera Resort & Spa reach all 450 employees with instant mobile communication. Before Yapp, only about 100... desk-based staff got updates, leaving most associates uninformed. The Yapp app became the main hub for HR info, company news, and team recognition. Employees now get timely updates, can print forms, and share photos and comments. The app built a strong sense of community and improved guest service by keeping everyone informed.
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Upmetrics helped Palmera Bay Yachts move from planning to full operation. Nicole East used the platform to create a detailed... business plan and secure funding for sales and marketing. The AI writing assistant and drag-and-drop builder made planning fast and easy. Nicole could clearly present her business strategy to investors. The business plan improved efficiency and helped the company grow in the luxury yachting market.
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Stasher uses Redash to track key business metrics like occupancy rate and monthly performance. The team needed a custom dashboard... to combine data from Google Analytics, Stripe, and their own database. Redash let them build shareable dashboards for partners and monitor KPIs without extra engineering work. They now track revenue, stored bag numbers, and growth by region. Redash helps Stasher share performance data with partners like Premier Inn.
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Hotel Effectiveness by Actabl helped CSM Corporation cut overtime by 80% in one year. The software replaced manual labor management... with real-time insights and automated reporting. CSM used these tools to align teams, optimize staffing, and reduce hours per occupied room from 82 to 63 in housekeeping. The company saw a 25% drop in managed labor in housekeeping and improved operational efficiency across all properties. Actabl’s solution enabled CSM to save money and focus on strategic growth.
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Domo helped Take 2Eton, a travel management and events company, centralize travel, finance, and client data into one real-time platform. Before Domo, reporting... took days and required multiple tools. Now, teams and clients get instant insights from dynamic dashboards. Manual data entry dropped by 80%. Take 2Eton can track spend, emissions, and compliance in real time. This lets them deliver smarter travel services and respond quickly to disruptions.
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Board helped PPHE Hotel Group unify financial and operational data from 20 sources. The company automated business reporting and standardized... KPI analysis across 49 hotels. Managers now access real-time insights to make faster, data-driven decisions. Board reduced FP&A process time and improved planning agility. The platform also enhanced ESG tracking and customer service by making key metrics visible to all hotels.
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Zoined Restaurant Analytics helped Sodexo Norway unify data from multiple systems into one dashboard. Before Zoined, teams relied on gut... feeling for staffing and food prep, leading to waste and lost profit. With Zoined, Sodexo now tracks live sales, plans staffing by real demand, and adjusts menus based on clear trends. This shift reduced waste, improved upselling, and made decision-making faster and more accurate. Sodexo saw higher margins and smoother operations across 60+ sites.
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Holistics helped RedDoorz automate data operations for over 500 hotel properties. Before Holistics, building data pipelines and reports took up... to 15 days and required manual work. With Holistics, a single analyst automated reporting, reducing tasks from weeks to minutes. Now, RedDoorz sends daily performance reports to property owners and tracks KPIs in real time. Over 150 staff use Holistics to access business data and reports without training.
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Vena helped Turner Enterprises modernize their finance function. They connected disjointed Excel models and automated budgeting, forecasting, and reporting. Turner... achieved 100% user adoption across 57 users. Real-time dashboards replaced monthly PDF reports, speeding up decision-making. The team now has a single source of truth for financial data. Turner reduced their budget cycle from three months and improved cost efficiency.
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Stackla helped Hamilton Island use user-generated content (UGC) to boost marketing results. The #HIRememberWhen campaign drove a 3,814% ROI and... reached 6.7 million impressions. Facebook ads with UGC saw three times higher click-through rates at one third the cost per click. Blogs with UGC produced 50% more bookings than those without. Real guest photos and stories inspired both new and returning visitors.
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Palladium Hotel Group used Influencity to boost brand visibility in the luxury travel market. They targeted Millennials and Gen Z... by working with influencers who matched their guest profiles. Influencity’s platform helped them select the right influencers for each resort. This strategy built authentic connections and increased guest loyalty. Influencer campaigns helped drive bookings year-round, even in off-seasons.
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Norwegian Cruise Line used Tidal Labs’ Creator Community platform to expand its influencer marketing program. The company wanted to grow... brand awareness by engaging online influencers and existing passengers. Tidal Labs helped Norwegian Cruise Line activate content from thousands of creators. This led to more exposure, engagement, and conversions for the brand.
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HypeAuditor helped Sun Siyam Resorts grow their Instagram followers. The company used influencer analytics to find the right creators for... their brand. They used data to choose influencers and run effective giveaways. This led to steady growth in followers across all resort accounts. The team tracked results and optimized their social media strategy. Sun Siyam is on track to reach more growth goals soon.
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Meltwater helped Discover The Palm Beaches find and connect with the right social media influencers. The tourism board needed to... identify real, engaged audiences for their marketing. Meltwater's platform let them search millions of influencers by region, audience, and engagement. This saved time and made it easy to run targeted campaigns. The team organized successful events and improved collaboration with top bloggers.
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ESS Group used Kolsquare to manage influencer marketing for 15 hotels across Sweden, Norway, and Denmark. The team needed a... scalable, data-driven approach to handle 20–40 collaborations per month per destination. Kolsquare helped them quickly vet creators, organize campaigns, and report results to leadership. The platform enabled always-on, hyperlocal influencer activity, boosting brand visibility year-round. Integrations with Google Analytics and social tools gave a full view of marketing impact.
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Traackr helped Meliá Hotels International manage influencer requests across 6 brands and 380 hotels. The company used Traackr to centralize... influencer data and standardize selection processes. With Traackr, Meliá grew activated influencers by 14% and video views by 204%. Influencer mentions rose 167%, boosting reach by 238%. Social-driven visits to Melia.com increased, and mobile sales jumped 491% to €33.8 million.
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Minor Hotels used IntelligenceBank to manage all digital assets in one place. The platform created a central hub for brand-approved... assets, making it easy for staff and partners to access what they need. This reduced asset requests and saved time for the marketing team. Over 1,650 users have logged in more than 18,000 times, storing 3.3TB of assets. IntelligenceBank helped Minor Hotels improve brand compliance and efficiency.
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eyebase helped Vorarlberg Tourismus GmbH connect six tourism regions on one platform. Each region manages its own brand and digital... assets but shares a central system. eyebase supports workflows, collaboration, and media distribution. The platform powers the "myVorarlberg" YouTube channel and brand portals for journalists. All marketing materials are managed and archived in one place.
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Delta Vacations used MarcomCentral to solve marketing production challenges. Their small in-house agency struggled to keep up with over 3,000... projects a year. MarcomCentral's cloud platform let them distribute marketing assets quickly and control print costs. The company cut nearly $60,000 in annual printing expenses. Marketing now spends more time on strategy and less on urgent requests. Reporting features help leadership track results and make better decisions.
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Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel bookings by 443%. The new digital platform made it... easier for guests to book rooms and join the loyalty program. Grand Casinos saw a 115% rise in total bookings and an 83% increase in time spent on site. Return visits grew by 22% and abandoned bookings dropped by 53%. The platform is now faster, more intuitive, and more responsive than before.
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Brandgility helped a world-renowned hotel brand manage marketing and operational collateral for over 6,000 properties. The platform enabled localization and... translation in more than 30 languages. Dynamic templating and DAM integration reduced errors and ensured brand consistency. Hotel teams created materials in minutes, not weeks. The solution delivered a 10x return on investment by saving time and resources.
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Storyteq helped Meliá Hotels cut video production time by 40%. The team moved from agency-based production to in-house creative automation.... They used adaptable templates to localize and scale video content for global campaigns. This shift led to a 60–70% drop in production costs per asset. Meliá produced up to 875 video assets for a single campaign, supporting 11 languages across three regions.
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Tastecard used CustomerSure to collect feedback from thousands of members each month. They integrated CustomerSure with their IT and Help... Scout systems. This helped them improve their sign-up process and understand why members cancel. They used feedback to fix issues, like informing new members about their app. CustomerSure gave them insights to design a better pricing model and website.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Singapore Airlines unified all customer-facing teams using Genesys. The solution integrates with a Google-based chatbot that answers 85,000 questions weekly.... Customers get personalized service through live chat, real-time reporting, and resource matching. The airline improved agent efficiency and collaboration. More queries are resolved through channels like live chat, boosting brand loyalty.
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Accor used Inriver to centralize and modernize content management for over 5,000 properties. The legacy system could not handle the... growing volume and complexity of hotel data. Inriver's PIM platform enabled local hotel teams to update content and central teams to manage bulk changes. Accor now onboards one new hotel per day and distributes accurate information to direct and partner channels. This improved operational efficiency and guest experience across 45 brands.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Hornetsecurity's 365 Total Protection helped Andras House, a leading hotel group in Belfast, reduce spam and email threats. The IT team... saw a noticeable drop in unwanted emails after switching from Microsoft’s built-in filters. The admin console made setup and user management easy. The solution gave the company better control over email traffic and improved security. Security Awareness Service and VM Backup added more value, making daily operations smoother and safer.
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Netcore's Agentic Marketing platform helped adv+, a UAE lifestyle membership brand, double its active member base. adv+ moved from email-only... to a unified email and WhatsApp engagement model. The brand delivered over 6 million emails and achieved 35–45% open rates on member campaigns. WhatsApp campaigns reached 50–60% average open rates, peaking at 79%. Netcore's platform enabled targeted, lifecycle-based messaging and provided hands-on customer success support.
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Dogfish Head Brewery used Emma's email marketing platform to boost brand awareness and sales. They launched an automated welcome series... with a 83% open rate and up to 27% click rate. The campaign included targeted emails for new subscribers and exclusive content for loyal fans. Segmenting their audience and using bold CTA buttons increased engagement. Their web series emails averaged a 58% open rate and 33% click rate, helping them reach new audiences.
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4DEM helped La Venaria Reale improve event communication with targeted email marketing. The team created branded newsletter templates and segmented... contact lists. Personalized content increased community engagement and web presence. The open rate reached 30% and CTOR grew by 17%. La Venaria Reale gained greater visibility across Italy.
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Brevo's Mobile Wallet and Loyalty Platform helped Café Kitsuné boost customer loyalty. The digital loyalty program achieved a 96% member... loyalty rate and a 93% card retention rate. Cardholders visited 20% more often. Registration was easy, with a 98% completion rate. The loyalty card updated visually based on customer status, increasing engagement.
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Tastecard used CustomerSure to collect feedback from thousands of members each month. They integrated CustomerSure with their IT and Help... Scout systems. This helped them improve their sign-up process and understand why members cancel. They used feedback to fix issues, like informing new members about their app. CustomerSure gave them insights to design a better pricing model and website.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Hilton used Qualtrics to collect and act on guest feedback in real time. The platform let Hilton engage guests before,... during, and after their stay using SMS and other channels. Hilton's team could quickly resolve issues and spot trends, like towel quality, that surveys missed. The Stay Experience Platform helped Hilton improve guest satisfaction and streamline problem resolution. Hilton now puts guest feedback at the center of its service.
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Pierre & Vacances used Alida to build the "Pierre & Vous" insights community. They wanted to understand what digital features... and information mattered most to guests before and during holidays. Feedback showed guests preferred a web-based digital booklet with local info over an app. Pierre & Vacances launched a QR-accessible digital welcome booklet, letting local teams update content. This led to a 9-point increase in customer satisfaction and faster, less costly project delivery.
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Cvent Supplier Network ads helped VEA Newport Beach win high-value group business after an $85M transformation. The hotel used Suggested... and Diamond Plus ads to boost visibility and attract new planners in a crowded market. In 2025, VEA received 906 RFPs, with 39% of Suggested Ads and 23% of Diamond Plus RFPs coming from new planners. The team maintained a 98.8% response rate and a 10.5-hour average response time. Repeat bookings and referrals followed, cementing VEA’s reputation as a trusted resort for group events.
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Ibexa DXP helped Visit Andorra boost website visitors by 46% in 2019. The new platform enabled advanced personalization, dynamic segmentation,... and multilingual campaign management. A travel configurator lets users plan trips without registering, increasing engagement. SEO improvements drove 1.2 million new users and lowered bounce rates. Integration with CRM and cloud migration made the digital experience seamless for tourists.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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CoreMedia Experience Platform helped Yugo launch three new markets in just three weeks. Yugo used the platform to create localized,... high-converting websites and integrate with CRM and booking systems. The new digital foundation enabled a 90% average booking rate across markets. Yugo streamlined content operations and improved personalization for students. The solution supported rapid growth and consistent brand experiences globally.
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Freshdesk helped Digitrips, a Paris-based travel company, cut first response time by 73%. Ticket volume nearly doubled, but 69% of... tickets were resolved in less than 24 hours. Digitrips used Freshdesk to automate workflows and integrate channels like email, chat, and ticketing. Freddy AI Copilot produced summaries for each customer interaction, helping agents respond faster. Real-time analytics improved decision-making and reduced operational costs.
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Fullstory helped a leading international hospitality organization find and fix digital friction fast. The team used StoryAI Opportunities to spot... $17 million in revenue-impacting issues in just three months. They fixed a major redemption flow error within 48 hours. Fullstory also revealed that 12% of sessions were bot traffic, so the team enabled automated bot filtering. Now, over 320 users rely on Fullstory for a single source of truth across web and mobile.
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Flying Blue, the loyalty program of Air France-KLM and Transavia, used Currency Alliance to manage and scale its partner network. The platform enabled... Flying Blue to onboard nearly 20 new partners and streamline reporting, invoicing, and legal processes. Standardized contracts and automated onboarding reduced IT and legal workload. Lower set-up costs allowed Flying Blue to add smaller partners, increasing member engagement. The program now gains deeper insights into member interests through expanded partner activity.
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Australian Turf Club uses TASK for point of sale, data warehouse, and kitchen management. They chose TASK for its fast... software development and strong integrations. The software supports their events-centric business and handles reporting needs. ATC values the seamless member-facing applications and inventory management. TASK has supported ATC since 2010 across multiple venues in Sydney.
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Elior UK used Stamp Me to launch digital loyalty programs at the University of Sunderland and the University of Roehampton. The goal was... to reward students and staff for hot drink purchases and boost repeat visits. Each university ran its own program, managed centrally by Elior through Stamp Me's agency portal. In less than a year, the programs attracted over 1,400 active members, issued more than 16,700 stamps, and saw over 1,100 redemptions. The solution helped Elior drive engagement and increase customer loyalty across multiple sites.
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Comarch Loyalty Management helped Costa Coffee overhaul its customer engagement. Costa replaced a legacy system to create more immersive loyalty... programs. The new platform supports segmentation, daily promotions, surveys, and lotteries. Costa Coffee Club now lets customers earn and redeem points across stores, machines, and mobile. Over 6 million members use the loyalty program. The project included data migration, hosting, and ongoing support.
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Marsello helped Bakers Delight New Zealand rebuild their loyalty program after acquiring the master franchise in 2022. The brand saw... 8x database growth and 95% of their marketing database now participate in the loyalty program. Marsello integrates with Shopify, Lightspeed, and Bopple, giving Bakers Delight a unified view of in-store and online sales. The team uses loyalty data to run targeted campaigns, boost customer visits, and set measurable business goals. Email open rates average 56%, showing strong customer engagement.
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ONA Hotels used Genially to improve internal training for over 1,500 employees. The team needed more engaging, branded, and scalable... learning materials that worked both online and in-person. Genially enabled interactive onboarding, leadership training, and gamified workshops, all integrated with their LMS. As a result, 95% of staff reported high satisfaction with the training, and 85% said they applied new skills at work. The new approach increased engagement and made learning a valued part of the company culture.
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Content Science helped InterContinental Hotels Group improve their mobile marketing strategy. IHG wanted to boost mobile bookings and adapt content... for global markets. Content Science analyzed IHG’s content performance and mobile marketing technologies. They provided actionable recommendations for IHG’s Mobile Solutions group. IHG used these recommendations to assign actions and deadlines. IHG is now better positioned for mobile marketing success.
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St. Anton am Arlberg used Streamchartz to automate its website homepage with a live social media wall. The tourism association... collected content from about 1,000 social media profiles and over 20 hashtags. Guests posted photos with #stantonamarlberg, which appeared instantly on the site. This approach built a stronger sense of community and inspired future visitors. The social wall helped convert website visitors into customers by showing real guest experiences.
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Hapag-Lloyd Cruises uses Flockler to show Instagram images on their homepage. The gallery features real travel photos from Instagram. This... helps website visitors see authentic experiences. The image feed inspires people to learn more about Hapag-Lloyd's luxury cruises. The visual gallery encourages more visitors to explore their services and drives conversions.
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Five Iron Golf used Zendesk to modernize their contact centre. In just 12 weeks, they achieved 95% system operational readiness.... Zendesk unified their customer data and streamlined support across channels. The platform enabled fast, personalized resolutions and improved agent productivity. Five Iron Golf now delivers better customer experiences with efficient, AI-powered support.
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Circula helped Althoff Hotels cut expense report processing time from two hours to under five minutes. The hotel group digitized... travel expenses, managed nearly 15,000 receipts, and exported €1.86 million in travel expenses since January 2024. Circula enabled automated workflows, integrated company cards, and supported country-specific rules for Germany and Switzerland. The touchless rate rose from 24% to 53%, and user satisfaction reached an NPS of 76. Finance teams gained transparency and scalability across multiple locations.
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RateGain’s Price Intelligence solution helped Azul Viagens improve market competitiveness. The company used the tool to monitor pricing and gain... a strategic view of the market. This allowed Azul Viagens to make better decisions in a highly competitive industry. The partnership gave them a stronger data agenda. Azul Viagens now has more confidence in their pricing strategy.
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BEONx helped Casual Hoteles improve its competitive positioning. The hotel group used BEONx to automate revenue management and optimize pricing.... The system made daily work faster and reduced errors. BEONx provided clear KPIs and strong support. The Hotel Quality Index helped set better prices and anticipate demand. Casual Hoteles now makes better decisions using reliable data.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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Vena helped Turner Enterprises modernize their finance function. They connected disjointed Excel models and automated budgeting, forecasting, and reporting. Turner... achieved 100% user adoption across 57 users. Real-time dashboards replaced monthly PDF reports, speeding up decision-making. The team now has a single source of truth for financial data. Turner reduced their budget cycle from three months and improved cost efficiency.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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Fullstory helped a leading international hospitality organization find and fix digital friction fast. The team used StoryAI Opportunities to spot... $17 million in revenue-impacting issues in just three months. They fixed a major redemption flow error within 48 hours. Fullstory also revealed that 12% of sessions were bot traffic, so the team enabled automated bot filtering. Now, over 320 users rely on Fullstory for a single source of truth across web and mobile.
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Camp Bow Wow used TelemetryTV to manage digital signage across 170+ franchise locations. They needed a way to keep brand... messaging consistent while allowing each site some independence. TelemetryTV let them use Canva templates and user permissions to control content. Franchisees can only see and manage their own store’s playlists. Head office can approve content before it goes live. This helped Camp Bow Wow keep their brand strong and messaging error-free.
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Visitor Kiosk used Intuiface software to digitize hotel and airport travel brochures. The kiosks replaced paper leaflets with interactive touchscreens,... videos, and booking features. Over 30 kiosks now serve more than two million travelers in Queenstown and Auckland. The solution reduced paper waste and eased the workload for hotel staff. Hotels reported cost savings and improved guest experiences.
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Pickcel's cloud digital signage system helped JW Marriott New Delhi Aero City and JW Marriott Chandigarh improve guest experience. The hotel needed... real-time flight info, event updates, and a more welcoming lobby. Pickcel installed web-based digital signage in lobbies and waiting areas. The system displays amenities, flight schedules, and air quality. Hotel staff can update content remotely and quickly. Guests now use wayfinding kiosks and enjoy less contact with staff during the pandemic. The hotel saw more interest in its services like the gym and spa.
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NoviSign helped Bally’s Lincoln Casino & Resort upgrade its digital signage. The casino replaced a legacy system with NoviSign’s cloud... platform. Now, five marketing team members can update screens instantly from a central dashboard. The team segments content by area, delivering targeted promotions and guest messages. Campaigns reach guests in minutes, not hours. The rollout is expanding monthly, reducing reliance on printed materials.
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Content Science helped InterContinental Hotels Group improve their mobile marketing strategy. IHG wanted to boost mobile bookings and adapt content... for global markets. Content Science analyzed IHG’s content performance and mobile marketing technologies. They provided actionable recommendations for IHG’s Mobile Solutions group. IHG used these recommendations to assign actions and deadlines. IHG is now better positioned for mobile marketing success.
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Quantcast helped Premier Inn lower their blended CPM by 39%. The hotel brand used Quantcast's CTV and pre-roll ads to... reach more travelers. They achieved 62% better reach than planned and an 89% blended video completion rate. Premier Inn's campaign targeted lightweight TV viewers and boosted brand saliency. The always-on video strategy worked across both CTV and online video.
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Mixpanel helped Resy boost web and app usage by 30%. Resy used Mixpanel to track user behavior and improve onboarding.... They found a major drop-off when users had to check email for passwords. By switching to text-based logins, Resy increased web reservations by 20%. Reservation no-shows dropped by 10%. Restaurant partners saw millions in extra revenue.
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The Anne Frank House used Piwik PRO Analytics Suite to improve its website for over one million annual visitors. The museum wanted... to make ticket buying easier and provide better educational content. Piwik PRO helped staff track visitor behavior, segment audiences, and optimize the ticket section. Visits to the English ticket shop rose from 230 to 2388 in three days, boosting ticket sales. The museum now uses data to guide content, language options, and budget decisions.
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Cresta AI helped Windstar Cruises contain 70% of chat inquiries, freeing agents to focus on complex bookings. The company saw... a 2% increase in conversion within six months. Cresta's tools automated quality management, analyzing 100% of calls and chats. Leaders gained real-time insights into guest interactions. Windstar reduced risk exposure and improved agent satisfaction with instant data access.
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IHG Hotels & Resorts used Centrical to engage frontline hotel teams and boost loyalty program results. The IHG Climb platform... helped teams deliver IHG One Rewards consistently across thousands of properties. Properties with high engagement saw a 4.01 point year-over-year improvement in enrollment efficiency and a 3.26 point increase in loyalty recognition. Sales improved by +1.32 RGI year-over-year for engaged properties. Friendly competition and personalized KPIs drove strong adoption and exceeded IHG’s goals.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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StaffCircle helped Iglu. com move 400+ employees from HR-run appraisals to skills-based talent management. Iglu needed a flexible system for...its fast-growing, multi-brand travel business. StaffCircle integrated with BambooHR and Team Tailor, letting employees set their own objectives. Bi-annual skills snapshots and continual performance management replaced static reviews. HR workload dropped as employees took charge of their development. Iglu now tracks skills gaps and training needs in real time.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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Atlassian Cloud helped Royal Caribbean save over 800 hours and $550,000 in the first year. The global e-commerce team used... Jira and Confluence to automate reporting and standardize agile delivery. Manual PowerPoint reports were replaced with real-time Confluence dashboards. Teams now make faster decisions and focus on high-value work. Standardizing Jira fields and licenses saved an extra $50,000. Royal Caribbean continues to expand agile practices across the company.
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Morey's Piers used Zavanta to manage 80+ operations manuals for 55 rides and attractions. Before Zavanta, updating manuals in Word... was slow and frustrating. Zavanta's structured content made it easy to update, format, and add images to manuals. The team saved time and reduced errors in employee training. Manuals are now consistent, clear, and easier for seasonal and international staff to use.
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PageUp Clinch helped Travel + Leisure Co. keep 1.4 million candidates engaged during COVID-19 shutdowns. The team sent 94,638 emails... to furloughed workers, achieving a 59% open rate. Automated, multilingual workflows enabled personalized communication across continents. An internal microsite kept staff informed and connected. Travel + Leisure rebuilt its workforce quickly and saved on recruitment costs.
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Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel bookings by 443%. The new digital platform made it... easier for guests to book rooms and join the loyalty program. Grand Casinos saw a 115% rise in total bookings and an 83% increase in time spent on site. Return visits grew by 22% and abandoned bookings dropped by 53%. The platform is now faster, more intuitive, and more responsive than before.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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Minihotel used PayPro Global to solve payment friction and reduce chargebacks as it expanded worldwide. The company automated revenue recovery... and enabled localized checkouts in over 60 countries. This led to a 90% conversion rate in Brazil and a customer lifetime value of $254. Minihotel eliminated most manual payment support and focused on growth. PayPro Global helped Minihotel scale its hospitality software business globally.
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Liferay DXP helped Smiles, Brazil's largest loyalty program, handle over 28 million monthly pageviews and 15 million customers. Smiles needed a... stable, scalable portal after their IPO to support rapid growth and high traffic. Liferay enabled agile content management, seamless mobile and web experiences, and robust integrations with CRM and Auth0. The new platform boosted conversion rates by 46% on personalized offers and gave non-technical teams more autonomy. Smiles now delivers a consistent, high-quality user experience across devices.
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Yext helped Whitbread Restaurants boost their online visibility. After using Yext, Google search views rose by 55%. Google Maps views... increased by 52%. Listing clicks went up by 33% year over year. Whitbread managed over 18,000 real-time listings and updated thousands of business details. The platform made it easy to keep information accurate across many channels.
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Egnyte helped Kona Grill move from a traditional data center to a secure cloud-based file sharing solution. Restaurant managers saved... about 30% of their time by using Egnyte for fast, secure file access and sharing. The IT team reduced support calls and eliminated the need for costly data center duplication. Employees now collaborate easily with internal teams and outside partners. Sensitive financial and operational data is protected with Egnyte’s security features. The solution supports Kona Grill’s growth and international expansion plans.
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Hipcamp used Lokalise to manage localization as it expanded across the US, Canada, and Australia. The team needed to adapt... content for different English-speaking regions and streamline updates. Lokalise let product managers and designers update copy easily, while developers integrated changes quickly using automation and CI/CD tools. Integrations with Figma and Sketch helped designers provide context for translators. Hipcamp chose Lokalise for its flexibility, developer tools, and built-in access to translators, making it easier to scale their platform.
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WestJet used Zeplin and Adobe XD to improve their design workflow. The design team struggled with managing design versions and... collaboration. Zeplin helped them track changes, add notes, and keep everyone aligned. The integration with Jira made collaboration with product teams easier. As a result, they reduced mistakes and launched a new homepage faster.
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Yext helped Whitbread Restaurants boost their online visibility. After using Yext, Google search views rose by 55%. Google Maps views... increased by 52%. Listing clicks went up by 33% year over year. Whitbread managed over 18,000 real-time listings and updated thousands of business details. The platform made it easy to keep information accurate across many channels.
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Cresta AI helped Windstar Cruises contain 70% of chat inquiries, freeing agents to focus on complex bookings. The company saw... a 2% increase in conversion within six months. Cresta's tools automated quality management, analyzing 100% of calls and chats. Leaders gained real-time insights into guest interactions. Windstar reduced risk exposure and improved agent satisfaction with instant data access.
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IHG Hotels & Resorts used Centrical to engage frontline hotel teams and boost loyalty program results. The IHG Climb platform... helped teams deliver IHG One Rewards consistently across thousands of properties. Properties with high engagement saw a 4.01 point year-over-year improvement in enrollment efficiency and a 3.26 point increase in loyalty recognition. Sales improved by +1.32 RGI year-over-year for engaged properties. Friendly competition and personalized KPIs drove strong adoption and exceeded IHG’s goals.
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Salesframe helped S-Group Hotels unify sales materials across dozens of hotels. Before, teams struggled with scattered content and inconsistent branding.... Now, all sales and marketing materials are managed in one place. Sellers access up-to-date content quickly, saving time and improving brand alignment. Feedback is easy, and updates reach everyone instantly. Sales teams now focus more on selling and less on searching for files.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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