Success Stories | Customer Results & Use Cases in the Hospitality

The Nobel Peace Center used Sanity to localize its website and interactive installations. Developers quickly built content models without DevOps... overhead. They integrated Sanity with their digital asset management system using custom React components. Content models and input components were reused across projects. The solution enabled fast setup and flexible customization for the museum's digital experiences.
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Contentstack helped Icelandair migrate from dotCMS to a headless CMS in under a month. The new system enabled automation, faster... workflows, and seamless localization for 12 languages and 16 locales. Icelandair cut backlog issues by 82% week-over-week and sped up translation delivery by 70%. The time to push out promotions dropped by 90%. Teams now create campaign pages weekly instead of monthly, improving content quality and consistency.
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Louisville Tourism used SendSites and Threshold 360 to create virtual familiarization trips. The team built customized proposal templates for different... meeting types, each with interactive maps and 360 virtual tours. Salespeople can personalize content with photos, videos, and safety protocols. The platform made sharing updates with customers easy and trackable. Louisville Tourism received positive feedback for the engaging and user-friendly experience.
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Spinutech helped a national senior living provider increase conversion rates by 20% and decrease cost per lead by 30%. The agency used... lifestyle content, testimonial ads, and behavior-based retargeting to nurture leads. Their content strategy produced over 300 blog articles annually, leading to a 53% rise in web traffic and a 659% jump in blog conversions. Paid search efforts resulted in a 32% increase in qualified leads. Spinutech's digital marketing services built trust and improved the provider's online reputation.
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Northwoods helped Wisconsin Dells Visitor & Convention Bureau boost Google search conversions by 23%. WDVCB faced falling organic traffic, especially... on key pages. Northwoods used focus groups, heatmaps, and SEO analysis to improve content and site structure. They added quick links and visual cues for better navigation. Ongoing SEO work and monthly reporting keep the site performing well. WDVCB saw higher traffic and better user experience across devices.
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IBM Planning Analytics helped HTOP Hotels cut planning time by 30%. The hotel group used real-time data analysis to manage... staff across 16 hotels. They reduced the gap between demand and staff availability by 75%. Report preparation time dropped from days to minutes. The platform improved teamwork and made HR management more flexible. HTOP Hotels now responds faster to market changes and delivers better service.
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IBM Planning Analytics helped HTOP Hotels cut planning time by 30%. The hotel group used real-time data analysis to manage... staff across 16 hotels. They reduced the gap between demand and staff availability by 75%. Report preparation time dropped from days to minutes. The platform improved teamwork and made HR management more flexible. HTOP Hotels now responds faster to market changes and delivers better service.
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Egnyte helped Kona Grill move from a traditional data center to a secure cloud-based file sharing solution. Restaurant managers saved... about 30% of their time by using Egnyte for fast, secure file access and sharing. The IT team reduced support calls and eliminated the need for costly data center duplication. Employees now collaborate easily with internal teams and outside partners. Sensitive financial and operational data is protected with Egnyte’s security features. The solution supports Kona Grill’s growth and international expansion plans.
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PairSoft helped PF Michigan Group, a Planet Fitness franchise, automate accounts payable. The company faced problems with their old cloud... system as they grew. PairSoft integrated with their Intacct ERP and used Smart Document Recognition to speed up invoice data entry. The solution made their AP process paperless and improved productivity. Approval workflows and data entry are now faster and more efficient.
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Pronovix built a developer portal for a major cloud data service in hospitality. The portal makes it easy for partners... to find and use APIs. It features a clear API catalog, detailed documentation, and a partner program. The onboarding process is simple and guides users step by step. The portal improves the developer experience and supports both technical and non-technical users.
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Neos CMS helped H-Hotels AG unify web management for 72 hotel websites. The platform enabled both central marketing and local... hotel managers to easily update content. Neos integrated with the in-house booking system, syncing hotel data via REST. The solution supported seven languages and custom translation workflows. H-Hotels AG valued Neos for its user-friendly interface and future-ready technology.
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Airelles used Prismic to rebuild its luxury hospitality website. The old site slowed down marketing and content teams and did... not match the brand’s high-end image. With Prismic’s component-based architecture, teams now update content faster and keep brand consistency across all properties. The new site loads quickly, is easier to use, and supports both storytelling and e-commerce. Airelles can now scale content and add new destinations with less developer help.
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Concrete CMS helped Potawatomi Hotel and Casino bring all business units online with one easy-to-use platform. The old website was... hard to manage and did not support many departments. With Concrete CMS, managers could update their own areas and control user permissions. The new site launched on time and on budget. Potawatomi now manages multiple domains and events from one system.
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Ombud helped BCD Travel boost RFP response productivity by 30% in six months. The team generated over 16,000 responses and... reused 46% of content in the first year. Ombud's intuitive platform and machine learning features made collaboration easier and improved response quality. Unlimited customer support reduced costs and expanded use cases. Sales teams now deliver more accurate first drafts, speeding up the sales process.
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JetBlue used Fastly Next-Gen WAF and Bot Management to cut unwanted bot traffic by 95%. This helped preserve bandwidth during... a major fare sale. The team migrated 35 sites in just 3 days. Fastly's tools reduced false positives and manual work. JetBlue improved security, boosted site performance, and lowered costs.
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JetBlue used Fastly Next-Gen WAF and Bot Management to cut unwanted bot traffic by 95%. This helped preserve bandwidth during... a major fare sale. The team migrated 35 sites in just 3 days. Fastly's tools reduced false positives and manual work. JetBlue improved security, boosted site performance, and lowered costs.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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Comarch Loyalty Management helped Costa Coffee overhaul its customer engagement. Costa replaced a legacy system to create more immersive loyalty... programs. The new platform supports segmentation, daily promotions, surveys, and lotteries. Costa Coffee Club now lets customers earn and redeem points across stores, machines, and mobile. Over 6 million members use the loyalty program. The project included data migration, hosting, and ongoing support.
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ContentStudio helped Marinet, a hotel management company in Greece, boost productivity by up to 50%. Marinet saved over $6,000 a... year on social media management. The team cut 15 hours per week from content planning and scheduling. ContentStudio made it easy to manage multiple social accounts, automate posts, and track analytics. Marinet increased engagement and follower growth by up to 25%. The platform improved collaboration and helped Marinet reach more guests and hospitality professionals.
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Dedeman Hotels & Resorts International used RADAAR to manage 38 social media profiles for 18 hotels. They streamlined content scheduling,... campaign planning, and message responses with RADAAR's unified platform. The team now completes social media tasks 75% faster. RADAAR's features helped Dedeman maintain brand consistency and improve guest engagement. Fast customer support from RADAAR enabled Dedeman to adapt quickly to new needs.
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Facelift helped FMTG manage 10 corporate social media accounts and boost content output. The hospitality group increased posts on its... German account by 66% compared to 2019. Facelift's Publisher tool made content scheduling and collaboration easier for a team of three social media managers. FMTG saw more engagement and follower growth, especially with Instagram Stories and Reels. The platform saved time and improved coordination across hotels and offices.
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Sendible helped Hop Software boost social media engagement by 18. 5%. Hop switched from Agorapulse to Sendible to fix slow...reporting and hard workflows. The team used Sendible’s custom reporting and easy content approvals. Bulk scheduling let them post more content in less time. Hop saved hours on manual work and focused on creative campaigns and growth.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. The hotel gathered over... 19,000 pieces of content and generated 250 million impressions. Emplifi helped increase engagement rate by 42%. The platform made it easy to curate, permission, and distribute UGC across social media, websites, and email. The Cosmopolitan used UGC to boost bookings and show authentic guest experiences.
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Expedia Cruises used PromoRepublic to boost local marketing for its 300+ franchise locations. The company wanted to help each location... grow visibility and connect with local audiences. They used social media marketing, digital asset management, and insights tools. In six months, Expedia Cruises saw an 81% increase in engagement rate. The platform helped deliver localized messaging and improve franchise marketing results.
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Taggbox helped The Leela organize user-generated content from 12 hotel locations into dedicated web widgets. The Leela used branded hashtags... to collect over 100,000 pieces of guest content and 80,000 social media posts. Taggbox's platform enabled The Leela to showcase top content, boosting authenticity and guest engagement. The campaign generated 15 million impressions, increasing brand awareness. Taggbox's analytics and moderation features ensured only the best content appeared on The Leela’s website.
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TrovaTrip used EmbedSocial to show real customer reviews from Facebook and Google on their website. This helped build trust with... travelers. In just 4 weeks, TrovaTrip saw a 12% increase in booking conversion rates. They also achieved a 62X return on investment. EmbedSocial made it easy to collect and display testimonials, helping TrovaTrip grow revenue quickly.
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Hilton uses social listening to improve customer experience and marketing. The company monitors Twitter and other platforms to respond to... guest feedback quickly. Hilton's social team replies to tweets within 37 minutes on average, aiming to resolve issues in under 12 hours. They use social data to inform brand strategy and marketing campaigns. The Hilton Suggests program finds travelers online and offers local tips, building brand loyalty.
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Hapag-Lloyd Cruises uses Flockler to show Instagram images on their homepage. The gallery features real travel photos from Instagram. This... helps website visitors see authentic experiences. The image feed inspires people to learn more about Hapag-Lloyd's luxury cruises. The visual gallery encourages more visitors to explore their services and drives conversions.
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Norwegian Cruise Line used Tidal Labs’ Creator Community platform to expand its influencer marketing program. The company wanted to grow... brand awareness by engaging online influencers and existing passengers. Tidal Labs helped Norwegian Cruise Line activate content from thousands of creators. This led to more exposure, engagement, and conversions for the brand.
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Determ helps Zadar Tourist Board track online mentions of Zadar and its attractions. Before Determ, the team missed many mentions... and spent too much time searching manually. Now, they get real-time alerts and use filters to find the most important articles and posts. They use these insights to boost Zadar’s brand and share top mentions on social media. Metrics from Determ help them report on their yearly impact and improve their campaigns.
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TUI Group used Qualtrics to launch a global customer experience program. They consolidated multiple legacy tools into one CX platform... across 9 European countries. The Qualtrics XM Platform enabled central governance with local flexibility. TUI gained operational efficiencies and reduced total cost of ownership. Teams now use easy-to-consume insights to make fast, data-driven decisions.
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HypeAuditor helped Sun Siyam Resorts grow their Instagram followers. The company used influencer analytics to find the right creators for... their brand. They used data to choose influencers and run effective giveaways. This led to steady growth in followers across all resort accounts. The team tracked results and optimized their social media strategy. Sun Siyam is on track to reach more growth goals soon.
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Verint Appointment Booking and Queue Management helped a leading travel agency cut wait times by 57%. The agency saw 65%... fewer customer walkouts and a 48% higher conversion rate for customers with appointments. Store associates found the tools easy to use and more efficient than manual tracking. The solutions improved customer experience, boosted sales, and provided valuable insights for marketing and resource planning. The agency now delivers a smoother in-store journey for vacation bookings.
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Rallio Local helped Dream Vacations grow their social media following by 10,010 from January to October 2023. The dedicated Social... Strategist managed content creation, scheduling, and reputation management. Dream Vacations saw 147 more daily post engagements and published 3,170 additional posts. Total post engagements reached 135,514. The program boosted their online presence and inspired more travelers.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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Accord LMS helped Wisconsin Hospitality Group train 5,000 new hires each year. The company integrated Accord LMS with its portal... and survey sites. Employee satisfaction increased after using the LMS. Turnover at Applebee’s dropped by 11%, saving $68,000 per year in training costs. Onboarding and training costs per employee fell by 15%. Managers now spend more time improving guest experience instead of tracking training.
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Red Roof used MicroBuilder to speed up course creation for over 700 hotels. The training team needed to boost LMS... engagement and support new system rollouts. MicroBuilder helped them build courses faster with AI support and modern, mixed-media modules. Learners found the new courses easier and more engaging. Manager training completion rates improved, and LMS usage increased when new content launched. Red Roof plans to expand MicroBuilder use for multilingual and refresher training.
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Growth Engineering LMS helped Caffè Nero deliver a multi-brand learning platform for 5,000+ staff across 1,000+ locations. The Caffè Nero... Learning Hub enabled personalized training journeys and supported multiple languages. Gamification features like badges, XP, and leaderboards boosted learner engagement. The platform achieved over 16,000 eLearning views per month. Staff praised the system for its ease of use and positive impact on training.
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Essendi used CrossKnowledge to align leadership and embed core values across 20,000 employees in 22 countries. The company boosted learner... adoption from 17% to 76% with curated content and a Manager Hub. A two-month gamified challenge increased participation and made values part of daily work. CrossKnowledge helped Essendi turn strategy into behavior and build a future-ready foundation. Leadership visibility and engaging learning experiences drove cultural transformation.
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SmarterU LMS Admin Services helped Sunwing Travel Group quickly roll out safety and compliance training after COVID-19 shutdowns. The team enabled... fast deployment and tracking of targeted training for hundreds of employees across different roles and locations. Sunwing could monitor completions and ensure staff had the knowledge to return to work safely. The collaboration allowed Sunwing to reopen hotels and services smoothly, with reliable reporting and support from the Admin Services team. Weekly meetings and fast responses kept Sunwing up-to-date on training progress.
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Abbeycroft Leisure uses iHasco's video-led eLearning to train over 250 staff across 15 facilities. The platform supports induction and ongoing... training in health and safety, food hygiene, and manual handling. Managers track training progress and automate annual renewals. iHasco helps Abbeycroft ensure staff are confident, compliant, and able to deliver high standards for customers. The system is flexible and easy to use, supporting both core and specialist training needs.
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Relias Platform helps Kisco Senior Living manage compliance for 2,500 users across 22 locations in six states. Automated assignments by... job, community, and state streamline training. Crosswalks map courses to meet different state regulations. Updated content keeps annual compliance training engaging for staff. Automated performance review tracking saves leaders time and supports hospitality-level customer service.
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Litmos helped Student Roost achieve 94–95% compliance across 650+ employees. The platform automated training, saving hundreds of admin hours yearly.... 50% of leadership program graduates moved into management roles. Litmos enabled self-service registration, improved onboarding, and standardized compliance training. Managers gained visibility into learning needs, supporting employee growth and retention.
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Looop by 360Learning helped Edwardian Hotels deliver consistent training to over 600 staff across multiple locations. Staff accessed training on... iPods, making learning available anytime and anywhere. The team created over 100 training resources in less than a year, including videos and manuals. At least 90% of housekeeping staff now use Looop for daily operations. Employees feel more engaged and supported, leading to better client care.
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D2L Brightspace helped Campus Living Centres (CLC) improve onboarding for 330 new student staff each year. CLC replaced scattered digital... tools with a single platform, making training easier and more engaging. Staff now complete courses at their own pace, boosting course completion rates from 62% to 90%. Managers report fewer errors and better skills among new hires. Online discussion boards connect staff across Canada, supporting collaboration and knowledge sharing.
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Totara Learn helped Tourism New Zealand train over 12,000 travel sellers in 28 markets. The platform supports nine languages and... tracks seller progress in real time. Over 50,000 modules were completed in one year. Market managers use KPI dashboards to compare performance. The system reduced performance enquiries and improved global sales.
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Event Temple helped The Wever Lodge move from manual event management to a digital system. The hotel team used to... rely on Word and Excel, which caused frustration and wasted time. With Event Temple, they now automate data entry and manage events in real time. The software lets them customize quotations and event details. The team spends less time on admin work and can update event info quickly.
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Hovr helped Scottsdale Resort make its website more interactive. The resort used Hovr to highlight events and amenities with video... and dynamic touchpoints. Guests spent more time exploring the site and clicked on calls to action more often. The click-through rate reached 49.4%. The conversion rate with Hovr was 34.8%. Visitors watched 178.3 minutes of content in 30 days.
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TUI Group used Qualtrics to launch a global customer experience program. They consolidated multiple legacy tools into one CX platform... across 9 European countries. The Qualtrics XM Platform enabled central governance with local flexibility. TUI gained operational efficiencies and reduced total cost of ownership. Teams now use easy-to-consume insights to make fast, data-driven decisions.
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Yapp helped La Cantera Resort & Spa reach all 450 employees with instant mobile communication. Before Yapp, only about 100... desk-based staff got updates, leaving most associates uninformed. The Yapp app became the main hub for HR info, company news, and team recognition. Employees now get timely updates, can print forms, and share photos and comments. The app built a strong sense of community and improved guest service by keeping everyone informed.
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Cvent Passkey helped Schulte Hospitality manage 54,000 group reservations in six months. Staff saved two hours per day by automating... room block workflows and reducing manual data entry. Planners and guests gained real-time, self-service access to bookings and updates. The solution improved accuracy, reduced errors, and boosted staff morale. Centralized operations now support 34 hotels, enhancing guest satisfaction and revenue opportunities.
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Cvent Passkey helped Schulte Hospitality manage 54,000 group reservations in six months. Staff saved two hours per day by automating... room block workflows and reducing manual data entry. Planners and guests gained real-time, self-service access to bookings and updates. The solution improved accuracy, reduced errors, and boosted staff morale. Centralized operations now support 34 hotels, enhancing guest satisfaction and revenue opportunities.
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Cvent Passkey helped Schulte Hospitality manage 54,000 group reservations in six months. Staff saved two hours per day by automating... room block workflows and reducing manual data entry. Planners and guests gained real-time, self-service access to bookings and updates. The solution improved accuracy, reduced errors, and boosted staff morale. Centralized operations now support 34 hotels, enhancing guest satisfaction and revenue opportunities.
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Cvent Passkey helped Schulte Hospitality manage 54,000 group reservations in six months. Staff saved two hours per day by automating... room block workflows and reducing manual data entry. Planners and guests gained real-time, self-service access to bookings and updates. The solution improved accuracy, reduced errors, and boosted staff morale. Centralized operations now support 34 hotels, enhancing guest satisfaction and revenue opportunities.
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TheWorxHub helped Royal Oaks, a senior living community, organize and streamline facilities management. Staff now track inventory in one place,... making it easier to find items and control costs. Drivers use TheWorxHub app on iPhones to manage transportation schedules, reducing radio calls and improving rider experience. Maintenance teams use timers to track tasks, helping managers make better staffing decisions. Royal Oaks values the product's customer service, which supports smooth operations.
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Minor Hotels used IntelligenceBank to manage all digital assets in one place. The platform created a central hub for brand-approved... assets, making it easy for staff and partners to access what they need. This reduced asset requests and saved time for the marketing team. Over 1,650 users have logged in more than 18,000 times, storing 3.3TB of assets. IntelligenceBank helped Minor Hotels improve brand compliance and efficiency.
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Sterling Holidays used the Idukki SNAP-TAG-SHARE inspiration wall to boost guest engagement. They ran a hashtag campaign to collect guest... photos and videos from many properties. The team deployed 90 live galleries, each on a different resort page. Over a year, these galleries reached 3.06 million impressions and 1.64 million visitors. All user content was moderated before going live.
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Dotdigital helped Parkdean Resorts grow revenue by 20% with a 20% smaller marketing team. The team built a modular email... system using Dotdigital’s content blocks, saving time and improving consistency. Personalization features layered booking and browsing data for targeted messages. Conversion rates among non-booker audiences rose by 90%. A single personalization banner increased click-to-conversion by 15%.
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Troon partnered with Enspire For Enterprise to boost its digital marketing. The company needed a modern website and better online... presence. Enspire redesigned Troon's website and mobile app, and managed paid search, SEO, and social media ads. Troon praised Enspire for their ability to deliver at scale. The project improved Troon's digital brand and marketing results.
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Deep Nature wanted to improve its customer relationships and brand awareness. The agency Paprika used Webmecanik to help Deep Nature.... They launched a new e-commerce website and a content strategy. They built everything around a marketing automation tool. This helped Deep Nature reach more customers and grow its brand in the luxury spa market.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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Ascent360 helped Mt. Hood Meadows unify guest data and build targeted audience segments. The resort used the platform to send... personalized emails and automate pre-arrival campaigns. A segmented Pass Renewal campaign generated $600,000 in revenue. Event-based email click-through rates rose to over 50%. Event registrations increased by 50-75% after targeted announcements. Mt. Hood Meadows improved guest retention and satisfaction with data-driven marketing.
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Apsis Marketing Automation helped Kämp Collection Hotels improve guest experiences. The hotel group integrated Apsis with Microsoft Dynamics CRM for... two-way data sync. Automated emails before and after stays provided booking info and promoted services. Open rates reached 60-80%, and post-visit emails boosted direct bookings. Over 50% of campaign bookings came from newsletter subscribers during special promotions.
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Compass Digital Labs used Dscout to test three new app designs for their hospitality technology suite. Facing a tight deadline,... the team recruited 12 users and ran remote interviews using Dscout Live. The platform helped them quickly gather feedback from both current and new users. Fast data collection and analysis enabled the team to deliver a final report just four days after the last session. Dscout allowed Compass to create a hybrid app design by combining the best features from each concept.
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Tastecard used CustomerSure to collect feedback from thousands of members each month. They integrated CustomerSure with their IT and Help... Scout systems. This helped them improve their sign-up process and understand why members cancel. They used feedback to fix issues, like informing new members about their app. CustomerSure gave them insights to design a better pricing model and website.
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TUI Group used Qualtrics to launch a global customer experience program. They consolidated multiple legacy tools into one CX platform... across 9 European countries. The Qualtrics XM Platform enabled central governance with local flexibility. TUI gained operational efficiencies and reduced total cost of ownership. Teams now use easy-to-consume insights to make fast, data-driven decisions.
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TUI Group used Qualtrics to launch a global customer experience program. They consolidated multiple legacy tools into one CX platform... across 9 European countries. The Qualtrics XM Platform enabled central governance with local flexibility. TUI gained operational efficiencies and reduced total cost of ownership. Teams now use easy-to-consume insights to make fast, data-driven decisions.
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TUI Group used Qualtrics to launch a global customer experience program. They consolidated multiple legacy tools into one CX platform... across 9 European countries. The Qualtrics XM Platform enabled central governance with local flexibility. TUI gained operational efficiencies and reduced total cost of ownership. Teams now use easy-to-consume insights to make fast, data-driven decisions.
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Medallia helped Posadas improve guest experience at their One Hotels brand. They used Voice of the Customer and Text Analytics... to analyze guest comments and scores. This gave them instant, automated insights into guest needs. The feedback led to a guest room redesign. Posadas saw their Net Promoter Score rise by 22 points. They now manage over 175 properties and 27,000 rooms with better guest satisfaction.
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Medallia helped Posadas improve guest experience at their One Hotels brand. They used Voice of the Customer and Text Analytics... to analyze guest comments and scores. This gave them instant, automated insights into guest needs. The feedback led to a guest room redesign. Posadas saw their Net Promoter Score rise by 22 points. They now manage over 175 properties and 27,000 rooms with better guest satisfaction.
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Medallia helped Posadas improve guest experience at their One Hotels brand. They used Voice of the Customer and Text Analytics... to analyze guest comments and scores. This gave them instant, automated insights into guest needs. The feedback led to a guest room redesign. Posadas saw their Net Promoter Score rise by 22 points. They now manage over 175 properties and 27,000 rooms with better guest satisfaction.
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Cvent Passkey helped Schulte Hospitality manage 54,000 group reservations in six months. Staff saved two hours per day by automating... room block workflows and reducing manual data entry. Planners and guests gained real-time, self-service access to bookings and updates. The solution improved accuracy, reduced errors, and boosted staff morale. Centralized operations now support 34 hotels, enhancing guest satisfaction and revenue opportunities.
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Switzerland Tourism used Experiences by Jebbit on Pinterest to inspire travelers during the pandemic. They launched a quiz-to-board Pin Extension... that let users dream about future Swiss vacations. The campaign ran in 4 languages across 5 European markets. It achieved an 80% completion rate. The integration helped Switzerland Tourism engage consumers and collect leads for future travel promotions.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Pimcore helped UTO KULM AG stabilize and redesign five websites under its brand. The old CMS was complex and unstable,... making updates hard. With Pimcore, the new sites are easy to use and have a clear design. Dynamic features like live webcam integration and automated daily menu updates were added. Staff can now quickly update content and send newsletters. The solution manages 660 documents, 6,000 media assets, and 29,000 data objects.
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Reltio helped Radisson Hotel Group unify its data into a single "OneMDM" hub. Radisson integrated over 15 systems, including ERP,... CRM, and marketing tools. The solution streamlined more than 30 processes and reduced data prep time. Sales and business teams gained better visibility into customer contracts and revenue. Accurate data improved guest experiences and enabled better sales negotiations. Radisson now makes faster, data-driven decisions with trusted information.
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CHEQ Enforce helped All Nippon Airways (ANA) secure consent and compliance for millions of global site visitors. ANA needed a... flexible, easy-to-deploy solution to meet strict privacy regulations. CHEQ enabled automatic tag and cookie categorization, saving hours of manual work. ANA trusted CHEQ for its strong reputation in security and data protection. The deployment supported ANA’s promise of security and trust for customers.
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Optimizely's Content Marketing Platform helped Sodexo double its campaign execution. Sodexo unified campaign planning and centralized asset management for 90+... marketers across five countries. The platform improved collaboration, automated workflows, and made content sharing easy. Teams now produce and deliver more campaigns, with all assets stored in a shared library. Sodexo enjoys better visibility, faster production, and seamless stakeholder collaboration.
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Ascent360 helped Mt. Hood Meadows unify guest data and build targeted audience segments. The resort used the platform to send... personalized emails and automate pre-arrival campaigns. A segmented Pass Renewal campaign generated $600,000 in revenue. Event-based email click-through rates rose to over 50%. Event registrations increased by 50-75% after targeted announcements. Mt. Hood Meadows improved guest retention and satisfaction with data-driven marketing.
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Ladbrokes Ireland used the bxp platform to deliver eLearning and blended training to over 1,000 sales staff. The goal was... to improve customer service and reduce training costs. bxp enabled online access, personal learner accounts, and standardized content. Training time dropped by 25%, saving €120,000 per year. Reduced staff needs and travel costs brought total annual savings to €270,000, delivering a 300% ROI.
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Vocalcom Salesforce Edition helped Umrahme cut query response times from days to under 5 minutes. Umrahme, a travel specialist, manages... pilgrimage travel packages and visas for Saudi Arabia. They run 3 call centers with 15 agents serving over 5,000 travel agencies. Vocalcom's native Salesforce integration gave Umrahme a single customer view and automated outbound campaigns. Real-time supervision tools improved customer engagement and support quality.
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Singapore Airlines unified all customer-facing teams using Genesys. The solution integrates with a Google-based chatbot that answers 85,000 questions weekly.... Customers get personalized service through live chat, real-time reporting, and resource matching. The airline improved agent efficiency and collaboration. More queries are resolved through channels like live chat, boosting brand loyalty.
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8x8 Contact Center helped Maple Hospitality Group centralize customer service for its restaurants. The group faced high call volumes and... inconsistent service before using 8x8. With a cloud-based contact center, they improved call routing and agent training. Call recordings let them resolve issues faster and maintain quality. The system supports business growth and ensures a consistent guest experience across locations.
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8x8 Contact Center helped Maple Hospitality Group centralize customer service for its restaurants. The group faced high call volumes and... inconsistent service before using 8x8. With a cloud-based contact center, they improved call routing and agent training. Call recordings let them resolve issues faster and maintain quality. The system supports business growth and ensures a consistent guest experience across locations.
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Talkdesk helps John Paul deliver 24/7 omnichannel support and seamless CRM integration. The company uses Talkdesk to provide personalized experiences... and boost global customer satisfaction to 8.4 out of 10. Automation and AI features let John Paul scale services and expand into new markets. The solution enabled 100% operational readiness from day one in a new office. Real-time support tools help concierges deliver smooth, high-quality service.
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Verint Appointment Booking and Queue Management helped a leading travel agency cut wait times by 57%. The agency saw 65%... fewer customer walkouts and a 48% higher conversion rate for customers with appointments. Store associates found the tools easy to use and more efficient than manual tracking. The solutions improved customer experience, boosted sales, and provided valuable insights for marketing and resource planning. The agency now delivers a smoother in-store journey for vacation bookings.
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Verint Appointment Booking and Queue Management helped a leading travel agency cut wait times by 57%. The agency saw 65%... fewer customer walkouts and a 48% higher conversion rate for customers with appointments. Store associates found the tools easy to use and more efficient than manual tracking. The solutions improved customer experience, boosted sales, and provided valuable insights for marketing and resource planning. The agency now delivers a smoother in-store journey for vacation bookings.
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Hyatt Hotels & Resorts used PROS’s airTRFX platform to launch booking pages with real-time room rates for every property. This helped Hyatt... market directly to customers and boost digital marketing results. The new pages brought more high-quality traffic to Hyatt.com. Hyatt saw an increase in direct online bookings. The solution improved paid and organic search, social ads, and email marketing.
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Hyatt Hotels & Resorts used PROS’s airTRFX platform to launch booking pages with real-time room rates for every property. This helped Hyatt... market directly to customers and boost digital marketing results. The new pages brought more high-quality traffic to Hyatt.com. Hyatt saw an increase in direct online bookings. The solution improved paid and organic search, social ads, and email marketing.
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Hyatt Hotels & Resorts used PROS’s airTRFX platform to launch booking pages with real-time room rates for every property. This helped Hyatt... market directly to customers and boost digital marketing results. The new pages brought more high-quality traffic to Hyatt.com. Hyatt saw an increase in direct online bookings. The solution improved paid and organic search, social ads, and email marketing.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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IBM Planning Analytics helped HTOP Hotels cut planning time by 30%. The hotel group used real-time data analysis to manage... staff across 16 hotels. They reduced the gap between demand and staff availability by 75%. Report preparation time dropped from days to minutes. The platform improved teamwork and made HR management more flexible. HTOP Hotels now responds faster to market changes and delivers better service.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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Upmetrics helped Palmera Bay Yachts move from planning to full operation. Nicole East used the platform to create a detailed... business plan and secure funding for sales and marketing. The AI writing assistant and drag-and-drop builder made planning fast and easy. Nicole could clearly present her business strategy to investors. The business plan improved efficiency and helped the company grow in the luxury yachting market.
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Stasher uses Redash to track key business metrics like occupancy rate and monthly performance. The team needed a custom dashboard... to combine data from Google Analytics, Stripe, and their own database. Redash let them build shareable dashboards for partners and monitor KPIs without extra engineering work. They now track revenue, stored bag numbers, and growth by region. Redash helps Stasher share performance data with partners like Premier Inn.
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IBM Planning Analytics helped HTOP Hotels cut planning time by 30%. The hotel group used real-time data analysis to manage... staff across 16 hotels. They reduced the gap between demand and staff availability by 75%. Report preparation time dropped from days to minutes. The platform improved teamwork and made HR management more flexible. HTOP Hotels now responds faster to market changes and delivers better service.
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Hotel Effectiveness by Actabl helped CSM Corporation cut overtime by 80% in one year. The software replaced manual labor management... with real-time insights and automated reporting. CSM used these tools to align teams, optimize staffing, and reduce hours per occupied room from 82 to 63 in housekeeping. The company saw a 25% drop in managed labor in housekeeping and improved operational efficiency across all properties. Actabl’s solution enabled CSM to save money and focus on strategic growth.
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Board helped PPHE Hotel Group unify financial and operational data from 20 sources. The company automated business reporting and standardized... KPI analysis across 49 hotels. Managers now access real-time insights to make faster, data-driven decisions. Board enabled agile planning, improved ESG tracking, and reduced manual reporting work. Over 170 users rely on Board for daily hotel management and strategic planning.
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Zoined Restaurant Analytics helped Sodexo Norway unify data from multiple systems into one dashboard. Before Zoined, teams relied on gut... feeling for staffing and food prep, leading to waste and lost profit. With Zoined, Sodexo now tracks live sales, plans staffing by real demand, and adjusts menus based on clear trends. This shift reduced waste, improved upselling, and made decision-making faster and more accurate. Sodexo saw higher margins and smoother operations across 60+ sites.
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Holistics helped RedDoorz automate data operations for over 500 hotel properties. Before Holistics, building data pipelines and reports took up... to 15 days and required manual work. With Holistics, a single analyst automated reporting, reducing tasks from weeks to minutes. Now, RedDoorz sends daily performance reports to property owners and tracks KPIs in real time. Over 150 staff use Holistics to access business data and reports without training.
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Café Kitsuné used Kolsquare to run an influencer campaign for its collaboration with Summer Fridays. The campaign featured a Paris... pop-up, exclusive menu items, and targeted gifting to lifestyle and beauty creators. In 30 days, the campaign generated 2.3 million impressions and £126,800 in earned media value. Over 60% of posts were organic, boosting brand visibility and footfall. Kolsquare helped Café Kitsuné track performance and refine its influencer strategy in real time.
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Stackla helped Hamilton Island use user-generated content (UGC) to boost marketing results. The #HIRememberWhen campaign drove a 3,814% ROI and... reached 6.7 million impressions. Facebook ads with UGC saw three times higher click-through rates at one third the cost per click. Blogs with UGC produced 50% more bookings than those without. Real guest photos and stories inspired both new and returning visitors.
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Palladium Hotel Group used Influencity to boost brand visibility in the luxury travel market. They targeted Millennials and Gen Z... by working with influencers who matched their guest profiles. Influencity’s platform helped them select the right influencers for each resort. This strategy built authentic connections and increased guest loyalty. Influencer campaigns helped drive bookings year-round, even in off-seasons.
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Norwegian Cruise Line used Tidal Labs’ Creator Community platform to expand its influencer marketing program. The company wanted to grow... brand awareness by engaging online influencers and existing passengers. Tidal Labs helped Norwegian Cruise Line activate content from thousands of creators. This led to more exposure, engagement, and conversions for the brand.
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European Wax Center used Aspire to bring influencer marketing in-house after relying on agencies. The team received over 1,700 partnership... proposals and scaled its influencer program from 15 to over 100 creators. Aspire’s platform helped them track ROI, engagement, and content performance. During the 2020 Holidays & Hygiene campaign, they achieved a 450% ROI and 40% engagement rate. The brand now repurposes influencer content across its marketing channels.
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HypeAuditor helped Sun Siyam Resorts grow their Instagram followers. The company used influencer analytics to find the right creators for... their brand. They used data to choose influencers and run effective giveaways. This led to steady growth in followers across all resort accounts. The team tracked results and optimized their social media strategy. Sun Siyam is on track to reach more growth goals soon.
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Marriott partnered with Fohr to create a viral influencer campaign. The campaign started when fans saw The Hockey Guys get... Marriott tattoos. Fohr sent all ten athletes on a custom trip to Marriott Orlando World Center. The campaign drove 6 million impressions and a 600% increase in viewership. Fans said they would book Marriott because of this partnership.
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Stripe helped Goodtill onboard 400+ restaurants to its Goodeats platform in just four weeks. Goodtill saw a 20x increase in... orders after the hospitality industry reopened. Stripe managed a 3000x increase in payments over six months. The onboarding process for restaurants now takes only 10 minutes. Mobile wallet payments let customers check out 3x faster. Hundreds of thousands of customers saved their card details for repeat payments.
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Circula helped Althoff Hotels cut expense report processing time from two hours to under five minutes. The hotel group digitized... travel expenses, managed nearly 15,000 receipts, and exported €1.86 million in travel expenses since January 2024. Circula enabled automated workflows, integrated company cards, and supported country-specific rules for Germany and Switzerland. The touchless rate rose from 24% to 53%, and user satisfaction reached an NPS of 76. Finance teams gained transparency and scalability across multiple locations.
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RateGain’s Price Intelligence solution helped Azul Viagens improve market competitiveness. The company used the tool to monitor pricing and gain... a strategic view of the market. This allowed Azul Viagens to make better decisions in a highly competitive industry. The partnership gave them a stronger data agenda. Azul Viagens now has more confidence in their pricing strategy.
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BEONx helped Casual Hoteles improve its competitive positioning. The hotel group used BEONx to automate revenue management and optimize pricing.... The system made daily work faster and reduced errors. BEONx provided clear KPIs and strong support. The Hotel Quality Index helped set better prices and anticipate demand. Casual Hoteles now makes better decisions using reliable data.
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IBM Planning Analytics helped HTOP Hotels cut planning time by 30%. The hotel group used real-time data analysis to manage... staff across 16 hotels. They reduced the gap between demand and staff availability by 75%. Report preparation time dropped from days to minutes. The platform improved teamwork and made HR management more flexible. HTOP Hotels now responds faster to market changes and delivers better service.
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Mews PMS and POS enabled Sure Hotel by Best Western Wilhelmshaven City to unify operations and automate manual tasks. The hotel completed... onboarding in just 18 days, with no disruption to daily service. 60% of guests now check in via kiosk, and €23,835 in upsell revenue was generated in 7 months. Digital tools reduced paper use and improved guest experiences. Payments and breakfast workflows are now fully automated, making service faster and more efficient.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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Stackla helped Hamilton Island use user-generated content (UGC) to boost marketing results. The #HIRememberWhen campaign drove a 3,814% ROI and... reached 6.7 million impressions. Facebook ads with UGC saw three times higher click-through rates at one third the cost per click. Blogs with UGC produced 50% more bookings than those without. Real guest photos and stories inspired both new and returning visitors.
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TrovaTrip used EmbedSocial to show real customer reviews from Facebook and Google on their website. This helped build trust with... travelers. In just 4 weeks, TrovaTrip saw a 12% increase in booking conversion rates. They also achieved a 62X return on investment. EmbedSocial made it easy to collect and display testimonials, helping TrovaTrip grow revenue quickly.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Pimcore helped UTO KULM AG stabilize and redesign five websites under its brand. The old CMS was complex and unstable,... making updates hard. With Pimcore, the new sites are easy to use and have a clear design. Dynamic features like live webcam integration and automated daily menu updates were added. Staff can now quickly update content and send newsletters. The solution manages 660 documents, 6,000 media assets, and 29,000 data objects.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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Minihotel used PayPro Global to solve payment friction and reduce chargebacks as it expanded worldwide. The company automated revenue recovery... and enabled localized checkouts in over 60 countries. This led to a 90% conversion rate in Brazil and a customer lifetime value of $254. Minihotel eliminated most manual payment support and focused on growth. PayPro Global helped Minihotel scale its hospitality software business globally.
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Stripe helped Goodtill onboard 400+ restaurants to its Goodeats platform in just four weeks. Goodtill saw a 20x increase in... orders after the hospitality industry reopened. Stripe managed a 3000x increase in payments over six months. The onboarding process for restaurants now takes only 10 minutes. Mobile wallet payments let customers check out 3x faster. Hundreds of thousands of customers saved their card details for repeat payments.
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Australian Turf Club uses TASK for point of sale, data warehouse, and kitchen management. They chose TASK for its fast... software development and strong integrations. The software supports their events-centric business and handles reporting needs. ATC values the seamless member-facing applications and inventory management. TASK has supported ATC since 2010 across multiple venues in Sydney.
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Clover helped Bar Blend in Amsterdam improve payment processing and inventory management. Owner Valy Pintiuc switched to Clover after a... successful trial. Staff use the built-in tipping app, making it easy for customers to leave tips. The system works well even during busy events like Gay Pride. Bar Blend saw better efficiency and happier staff and customers with Clover.
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Clover helped Bar Blend in Amsterdam improve payment processing and inventory management. Owner Valy Pintiuc switched to Clover after a... successful trial. Staff use the built-in tipping app, making it easy for customers to leave tips. The system works well even during busy events like Gay Pride. Bar Blend saw better efficiency and happier staff and customers with Clover.
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Comarch Loyalty Management helped Costa Coffee overhaul its customer engagement. Costa replaced a legacy system to create more immersive loyalty... programs. The new platform supports segmentation, daily promotions, surveys, and lotteries. Costa Coffee Club now lets customers earn and redeem points across stores, machines, and mobile. Over 6 million members use the loyalty program. The project included data migration, hosting, and ongoing support.
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Marsello helped Bakers Delight New Zealand rebuild their loyalty program after acquiring the master franchise in 2022. The brand saw... 8x database growth and 95% of their marketing database now participate in the loyalty program. Marsello integrates with Shopify, Lightspeed, and Bopple, giving Bakers Delight a unified view of in-store and online sales. The team uses loyalty data to run targeted campaigns, boost customer visits, and set measurable business goals. Email open rates average 56%, showing strong customer engagement.
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eyebase helped Vorarlberg Tourismus GmbH connect six tourism regions on one platform. Each region manages its own brand and digital... assets but shares a central system. eyebase supports workflows, collaboration, and media distribution. The platform powers the "myVorarlberg" YouTube channel and brand portals for journalists. All marketing materials are managed and archived in one place.
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Minor Hotels used IntelligenceBank to manage all digital assets in one place. The platform created a central hub for brand-approved... assets, making it easy for staff and partners to access what they need. This reduced asset requests and saved time for the marketing team. Over 1,650 users have logged in more than 18,000 times, storing 3.3TB of assets. IntelligenceBank helped Minor Hotels improve brand compliance and efficiency.
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Delta Vacations used MarcomCentral to solve marketing production challenges. Their small in-house agency struggled to keep up with over 3,000... projects a year. MarcomCentral's cloud platform let them distribute marketing assets quickly and control print costs. The company cut nearly $60,000 in annual printing expenses. Marketing now spends more time on strategy and less on urgent requests. Reporting features help leadership track results and make better decisions.
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Brandgility helped a world-renowned hotel brand manage marketing and operational collateral for over 6,000 properties. The platform enabled localization and... translation in more than 30 languages. Dynamic templating and DAM integration reduced errors and ensured brand consistency. Hotel teams created materials in minutes, not weeks. The solution delivered a 10x return on investment by saving time and resources.
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Storyteq helped Meliá Hotels cut video production time by 40%. The team moved from agency-based production to in-house creative automation.... They used adaptable templates to localize and scale video content for global campaigns. This shift led to a 60–70% drop in production costs per asset. Meliá produced up to 875 video assets for a single campaign, supporting 11 languages across three regions.
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Marina di Venezia uses THRON to manage photo shoots and promotional videos. The platform helps organize and control digital content... for one of Europe's top camping villages. This improves how they handle marketing materials. THRON supports their visual content needs. The solution streamlines content governance for hospitality marketing.
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Tastecard used CustomerSure to collect feedback from thousands of members each month. They integrated CustomerSure with their IT and Help... Scout systems. This helped them improve their sign-up process and understand why members cancel. They used feedback to fix issues, like informing new members about their app. CustomerSure gave them insights to design a better pricing model and website.
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Singapore Airlines unified all customer-facing teams using Genesys. The solution integrates with a Google-based chatbot that answers 85,000 questions weekly.... Customers get personalized service through live chat, real-time reporting, and resource matching. The airline improved agent efficiency and collaboration. More queries are resolved through channels like live chat, boosting brand loyalty.
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TUI Group used Qualtrics to launch a global customer experience program. They consolidated multiple legacy tools into one CX platform... across 9 European countries. The Qualtrics XM Platform enabled central governance with local flexibility. TUI gained operational efficiencies and reduced total cost of ownership. Teams now use easy-to-consume insights to make fast, data-driven decisions.
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Accor used Inriver to centralize and modernize content management for over 5,000 properties. The legacy system could not handle the... growing volume and complexity of hotel data. Inriver's PIM platform enabled local hotel teams to update content and central teams to manage bulk changes. Accor now onboards one new hotel per day and distributes accurate information to direct and partner channels. This improved operational efficiency and guest experience across 45 brands.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Resy used Twilio Messaging to automate guest reservations and confirmations for restaurants. With Twilio, Resy sends over 21 million messages... monthly, helping restaurants reduce no-show rates to below 3%. Restaurants can customize guest communications and manage waitlists in real time. Twilio's APIs also enable secure account verification and fast, reliable messaging. Resy’s partnership with Twilio supports a seamless booking experience for over 35 million users.
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Hornetsecurity's 365 Total Protection helped Andras House, a leading hotel group in Belfast, reduce spam and email threats. The IT team... saw a noticeable drop in unwanted emails after switching from Microsoft’s built-in filters. The admin console made setup and user management easy. The solution gave the company better control over email traffic and improved security. Security Awareness Service and VM Backup added more value, making daily operations smoother and safer.
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Netcore's Agentic Marketing platform helped adv+, a UAE lifestyle membership brand, double its active member base. adv+ moved from email-only... to a unified email and WhatsApp engagement model. The brand delivered over 6 million emails and achieved 35–45% open rates on member campaigns. WhatsApp campaigns reached 50–60% average open rates, peaking at 79%. Netcore's platform enabled targeted, lifecycle-based messaging and provided hands-on customer success support.
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Dogfish Head Brewery used Emma's email marketing platform to boost brand awareness and sales. They launched an automated welcome series... with a 83% open rate and up to 27% click rate. The campaign included targeted emails for new subscribers and exclusive content for loyal fans. Segmenting their audience and using bold CTA buttons increased engagement. Their web series emails averaged a 58% open rate and 33% click rate, helping them reach new audiences.
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4DEM helped La Venaria Reale improve event communication with targeted email marketing. The team created branded newsletter templates and segmented... contact lists. Personalized content increased community engagement and web presence. The open rate reached 30% and CTOR grew by 17%. La Venaria Reale gained greater visibility across Italy.
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Brevo's Mobile Wallet and Loyalty Platform helped Café Kitsuné boost customer loyalty. The digital loyalty program achieved a 96% member... loyalty rate and a 93% card retention rate. Cardholders visited 20% more often. Registration was easy, with a 98% completion rate. The loyalty card updated visually based on customer status, increasing engagement.
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WSH Services Holding Limited used Plumsail Forms to automate data collection across its hospitality businesses. Before, each business ran its... own form process, causing errors and wasted effort. With Plumsail Forms, WSH created a single form process that adapts branding for each business using URL parameters. Data from all forms is collected in a SharePoint list for easy management. This solution reduced duplication and improved accuracy in form submissions.
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The Cosmopolitan of Las Vegas used Emplifi to collect and showcase user-generated content (UGC) from guests. The hotel gathered over... 19,000 pieces of content and generated 250 million impressions. Emplifi helped increase engagement rate by 42%. The platform made it easy to curate, permission, and distribute UGC across social media, websites, and email. The Cosmopolitan used UGC to boost bookings and show authentic guest experiences.
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WebTitan protects Sandals Resorts International's network at three locations. The IT team blocks threats and inappropriate content for staff and... guests. The web filter keeps the network safe. Sandals can control what users access online. The solution helps maintain a secure environment for hospitality operations.
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Atlassian Cloud helped Royal Caribbean save over 800 hours and $550,000 in the first year. The global e-commerce team used... Jira and Confluence to automate reporting and standardize agile delivery. Manual PowerPoint reports were replaced with real-time Confluence dashboards. Teams now make faster decisions and focus on high-value work. Standardizing Jira fields and licenses saved an extra $50,000. Royal Caribbean continues to expand agile practices across the company.
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Atlassian Cloud helped Royal Caribbean save over 800 hours and $550,000 in the first year. The global e-commerce team used... Jira and Confluence to automate reporting and standardize agile delivery. Manual PowerPoint reports were replaced with real-time Confluence dashboards. Teams now make faster decisions and focus on high-value work. Standardizing Jira fields and licenses saved an extra $50,000. Royal Caribbean continues to expand agile practices across the company.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by... over 50%. The team reduced situation analysis efforts by 30%. Tealeaf helped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.
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Medallia helped Posadas improve guest experience at their One Hotels brand. They used Voice of the Customer and Text Analytics... to analyze guest comments and scores. This gave them instant, automated insights into guest needs. The feedback led to a guest room redesign. Posadas saw their Net Promoter Score rise by 22 points. They now manage over 175 properties and 27,000 rooms with better guest satisfaction.
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Korean Air used Quantum Metric to improve its mobile app. The team found and fixed a payment error that affected... 2% of users, preventing lost revenue. App store ratings jumped from 2.9 to 4.6. Time to fix issues dropped from days to hours. Customer complaints decreased and app stability increased. Positive reviews now drive more app use.
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Content Science helped InterContinental Hotels Group improve their mobile marketing strategy. IHG wanted to boost mobile bookings and adapt content... for global markets. Content Science analyzed IHG’s content performance and mobile marketing technologies. They provided actionable recommendations for IHG’s Mobile Solutions group. IHG used these recommendations to assign actions and deadlines. IHG is now better positioned for mobile marketing success.
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Korean Air used Quantum Metric to improve its mobile app. The team found and fixed a payment error that affected... 2% of users, preventing lost revenue. App store ratings jumped from 2.9 to 4.6. Time to fix issues dropped from days to hours. Customer complaints decreased and app stability increased. Positive reviews now drive more app use.
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Flight Centre uses New Relic to improve the omnichannel experience for its customers. The company manages complex technology across online... and in-person channels. New Relic helps Flight Centre understand cost profiles for supplier contracts and streamline incident processes. The platform gives the team a single source of truth for monitoring technology. This supports a consistent user experience across all channels.
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Mixpanel helped Resy boost web and app usage by 30%. Resy used Mixpanel to track user behavior and improve onboarding.... They found a major drop-off when users had to check email for passwords. By switching to text-based logins, Resy increased web reservations by 20%. Reservation no-shows dropped by 10%. Restaurant partners saw millions in extra revenue.
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The Anne Frank House used Piwik PRO Analytics Suite to improve its website for over one million annual visitors. The museum wanted... to make ticket buying easier and provide better educational content. Piwik PRO helped staff track visitor behavior, segment audiences, and optimize the ticket section. Visits to the English ticket shop rose from 230 to 2388 in three days, boosting ticket sales. The museum now uses data to guide content, language options, and budget decisions.
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Red Roof used MicroBuilder to speed up course creation for over 700 hotels. The training team needed to boost LMS... engagement and support new system rollouts. MicroBuilder helped them build courses faster with AI support and modern, mixed-media modules. Learners found the new courses easier and more engaging. Manager training completion rates improved, and LMS usage increased when new content launched. Red Roof plans to expand MicroBuilder use for multilingual and refresher training.
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Canva Teams helped Rekom Group speed up design creation for over 200 nightlife venues. Before Canva, design requests took up... to eight days and caused brand inconsistency. With Canva, site managers now create on-brand social media posts quickly using customizable templates. The design team built training courses to help staff use Canva effectively. Rekom expanded its venues by over 53% during the pandemic, supported by Canva's tools for brand management and content creation.
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JW Marriott Miami Turnberry Resort & Spa uses Flipsnack to share monthly newsletters with potential guests and associates. The marketing team... values Flipsnack for its easy-to-use publishing tools and custom link creation. With Flipsnack, the resort reaches more customers online and stands out in the travel industry. The platform helps convert online interest into real visits, supporting brand growth and digital marketing efforts.
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Medallia helped Posadas improve guest experience at their One Hotels brand. They used Voice of the Customer and Text Analytics... to analyze guest comments and scores. This gave them instant, automated insights into guest needs. The feedback led to a guest room redesign. Posadas saw their Net Promoter Score rise by 22 points. They now manage over 175 properties and 27,000 rooms with better guest satisfaction.
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MSC Cruise Management used Nutrient to automate 12 workflows in its New Building department. The company replaced manual processes with... a centralized platform, improving process visibility and reducing administrative work. Nutrient enabled real-time tracking of approvals and requests, helping teams collaborate and scale efficiently. Within a year, MSC tripled its license count, showing rapid adoption and strong leadership support. Employees now spend less time on approvals and more on high-value tasks.
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Missive helps Tabaibo manage 12 companies, 2 nonprofits, and a sports club from one shared workspace. Each entity gets its... own team inbox, making it easy to separate companies and departments. Rules and automations route emails, invoices, and messages from channels like WhatsApp and Instagram. Tabaibo's team of about 60 people collaborates and tags specialists across all entities. Switching from Front to Missive saved costs and simplified onboarding for new ventures.
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Hipcamp used Lokalise to manage localization as it expanded across the US, Canada, and Australia. The team needed to adapt... content for different English-speaking regions and streamline updates. Lokalise let product managers and designers update copy easily, while developers integrated changes quickly using automation and CI/CD tools. Integrations with Figma and Sketch helped designers provide context for translators. Hipcamp chose Lokalise for its flexibility, developer tools, and built-in access to translators, making it easier to scale their platform.
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IBM Planning Analytics helped HTOP Hotels cut planning time by 30%. The hotel group used real-time data analysis to manage... staff across 16 hotels. They reduced the gap between demand and staff availability by 75%. Report preparation time dropped from days to minutes. The platform improved teamwork and made HR management more flexible. HTOP Hotels now responds faster to market changes and delivers better service.
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Egnyte helped Kona Grill move from a traditional data center to a secure cloud-based file sharing solution. Restaurant managers saved... about 30% of their time by using Egnyte for fast, secure file access and sharing. The IT team reduced support calls and eliminated the need for costly data center duplication. Employees now collaborate easily with internal teams and outside partners. Sensitive financial and operational data is protected with Egnyte’s security features. The solution supports Kona Grill’s growth and international expansion plans.
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WestJet used Zeplin and Adobe XD to improve their design workflow. The design team struggled with managing design versions and... collaboration. Zeplin helped them track changes, add notes, and keep everyone aligned. The integration with Jira made collaboration with product teams easier. As a result, they reduced mistakes and launched a new homepage faster.
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Stripe helped Goodtill onboard 400+ restaurants to its Goodeats platform in just four weeks. Goodtill saw a 20x increase in... orders after the hospitality industry reopened. Stripe managed a 3000x increase in payments over six months. The onboarding process for restaurants now takes only 10 minutes. Mobile wallet payments let customers check out 3x faster. Hundreds of thousands of customers saved their card details for repeat payments.
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Datadog Continuous Profiler helped Olo improve database query times by 50%. The company also increased application processing throughput by 40%.... Olo used the profiler to quickly find and fix code inefficiencies. This reduced outages and made the system more elastic under load. The solution also lowered cloud costs and improved user experience for millions of restaurant guests.
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Flexera helped Kuoni, a global travel management company, cut IT costs and speed up software delivery. Kuoni replaced its old... deployment tools with Flexera's App Broker and AdminStudio, automating software requests for 10,000 employees. Employees now access over 200 business applications through a self-service portal. The IT team reduced manual work and handled urgent projects faster. Automation improved productivity and service for Kuoni's worldwide staff.
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Veeam Data Platform helped Mundo Cuervo cut backup times from 3 hours to just 15 minutes. The company now restores... data in minutes instead of half a day. Only one person is needed for backups, down from three. Veeam's high compression saves storage space. Mundo Cuervo delivers better service to visitors with reliable, fast data recovery. The platform supports hotels, restaurants, and the Jose Cuervo Express train.
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Cresta AI helped Windstar Cruises contain 70% of chat inquiries, freeing agents to focus on complex bookings. The company saw... a 2% increase in conversion within six months. Cresta's tools automated quality management, analyzing 100% of calls and chats. Leaders gained real-time insights into guest interactions. Windstar reduced risk exposure and improved agent satisfaction with instant data access.
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IBM Planning Analytics helped HTOP Hotels cut planning time by 30%. The hotel group used real-time data analysis to manage... staff across 16 hotels. They reduced the gap between demand and staff availability by 75%. Report preparation time dropped from days to minutes. The platform improved teamwork and made HR management more flexible. HTOP Hotels now responds faster to market changes and delivers better service.
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IHG Hotels & Resorts used Centrical to engage frontline hotel teams and boost loyalty program results. The IHG Climb platform... helped teams deliver IHG One Rewards consistently across thousands of properties. Properties with high engagement saw a 4.01 point year-over-year improvement in enrollment efficiency and a 3.26 point increase in loyalty recognition. Sales improved by +1.32 RGI year-over-year for engaged properties. Friendly competition and personalized KPIs drove strong adoption and exceeded IHG’s goals.
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BCD Travel used Conga Composer to bring together data from many places. The tool helped 10,000 users access the latest... customer information. Teams could send documents with accurate data to clients. This made the sales cycle shorter. BCD Travel now has more confidence in its data and documents.
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Altezza helped a major travel and leisure brand grow organic traffic by 200% month-over-month. The company used AI-assisted content and... SEO to target non-branded keywords. They published 458 optimized articles in one year. The strategy led to 2.82 million impressions and 17,686 ranked keywords. Over 2,000 keywords reached the top 10 positions, boosting visibility in AI search results.
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SEO PowerSuite helped Exotic Holiday, a major Bulgarian tour operator, improve its search rankings. The site had thin, duplicate content... and struggled to stand out in search results. Using Rank Tracker and LinkAssistant, the team created unique, entity-rich content for 102 country pages and built quality backlinks. Within two months, the website ranked second after Wikipedia for key travel queries in Bulgaria. The new content structure boosted visibility and user engagement across all destination pages.
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Content Fusion by seoClarity helped a global hospitality brand create content for 800 hotel locations. The team used AI-driven insights... to find local topics and keywords for each page. This allowed them to write 5x more content, faster and with more authority. The process became consistent and repeatable across all locations. The brand improved keyword targeting and maintained strong search rankings for each hotel page.
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Marriott International used Brightedge to improve global SEO. Luisa Escobar, senior manager of global SEO, shared how they focused on... mobile-first strategies. The team also worked on local and social SEO. Brightedge helped Marriott drive innovation in their digital marketing. The video highlights Marriott's approach to blended rank and service.
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ONA Hotels used Genially to improve internal training for over 1,500 employees. The team needed more engaging, branded, and scalable... learning materials that worked both online and in-person. Genially enabled interactive onboarding, leadership training, and gamified workshops, all integrated with their LMS. As a result, 95% of staff reported high satisfaction with the training, and 85% said they applied new skills at work. The new approach increased engagement and made learning a valued part of the company culture.
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Content Science helped InterContinental Hotels Group improve their mobile marketing strategy. IHG wanted to boost mobile bookings and adapt content... for global markets. Content Science analyzed IHG’s content performance and mobile marketing technologies. They provided actionable recommendations for IHG’s Mobile Solutions group. IHG used these recommendations to assign actions and deadlines. IHG is now better positioned for mobile marketing success.
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St. Anton am Arlberg used Streamchartz to automate its website homepage with a live social media wall. The tourism association... collected content from about 1,000 social media profiles and over 20 hashtags. Guests posted photos with #stantonamarlberg, which appeared instantly on the site. This approach built a stronger sense of community and inspired future visitors. The social wall helped convert website visitors into customers by showing real guest experiences.
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Hapag-Lloyd Cruises uses Flockler to show Instagram images on their homepage. The gallery features real travel photos from Instagram. This... helps website visitors see authentic experiences. The image feed inspires people to learn more about Hapag-Lloyd's luxury cruises. The visual gallery encourages more visitors to explore their services and drives conversions.
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Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate... communications. They improved CSM reach and gained real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.
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Guru's AI-powered knowledge management platform helped a global hospitality company improve support and team performance. Manual processes slowed response times... for HR and support teams, especially across time zones. By integrating Guru with Slack and Zendesk, the company automated answers to frequent questions and centralized information. Employees accessed knowledge 24/7, reducing manual work and speeding up customer support. The solution led to faster resolutions, higher customer satisfaction, and broader adoption across departments.
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Morey's Piers used Zavanta to manage 80+ operations manuals for 55 rides and attractions. Before Zavanta, updating manuals in Word... was slow and frustrating. Zavanta's structured content made it easy to update, format, and add images to manuals. The team saved time and reduced errors in employee training. Manuals are now consistent, clear, and easier for seasonal and international staff to use.
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Atlassian Cloud helped Royal Caribbean save over 800 hours and $550,000 in the first year. The global e-commerce team used... Jira and Confluence to automate reporting and standardize agile delivery. Manual PowerPoint reports were replaced with real-time Confluence dashboards. Teams now make faster decisions and focus on high-value work. Standardizing Jira fields and licenses saved an extra $50,000. Royal Caribbean continues to expand agile practices across the company.
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IntelAgree helped the Tampa Bay Rays replace a manual contract process and a third-party eSignature tool. The legal team used... IntelAgree to streamline contract creation, approval, and execution for corporate partnerships. The solution enabled self-service agreements and improved consistency with a clause library. The Rays gained a searchable contract repository, increasing visibility and risk mitigation. The team now spends less time on paperwork and more time selling.
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