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Digital Experience Platform in Action in Other Industries

Comune di Cagliari - Government Administration - Large

Entando's Composable Architecture helped Comune di Cagliari build a new institutional portal. The portal is modular, cloud-native, and easy to... reuse. It adapts quickly to changing needs. The solution improved integration and flexibility for the city government. Comune di Cagliari now has a modern, efficient digital platform.

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Optimizely - Information Technology And Services - Large

Optimizely used its own Content Management System and Visual Builder to speed up website creation. The team built a visually... appealing site in just two weeks. Marketers and developers worked faster with real-time editing and better content structure. Optimizely Web Experimentation let them run more tests and improve digital experiences. The new platform made campaign management and reporting easier for the team.

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Optimizely - Information Technology And Services - Large

Optimizely used its own Content Management System and Visual Builder to speed up website creation. The team built a visually... appealing site in just two weeks. Marketers and developers worked faster with real-time editing and better content structure. Optimizely Web Experimentation let them run more tests and improve digital experiences. The new platform made campaign management and reporting easier for the team.

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StackAdapt - Marketing And Advertising - Medium

StackAdapt uses Quadient AR to save 10-15 hours per week. The company needed to improve accounts receivable processes. Quadient AR... helped automate tasks and reduce manual work. StackAdapt now spends less time on collections and payments. The solution improved efficiency for the marketing and advertising team.

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FC Bayern - Sports

FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes... to the cloud, optimizing functions like employee self-services and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.

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Honeywell

TrackWise Digital helps Honeywell manage quality complaints. The tool tracks complaint information and ensures all steps are followed. It helps... extract data for business decisions. Honeywell values TrackWise Digital for improving quality management processes.

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DQS - Professional Services

Ibexa DXP helped DQS unify over 60 separate websites into one global platform. DQS faced problems with fragmented branding, inconsistent... content, and poor SEO. Ibexa DXP enabled DQS to migrate legacy content and integrate HubSpot for automated marketing. Now, DQS customers access a single site with a consistent experience. Site managers can easily check content localization. Google search now points to one site, improving SEO. The new architecture supports future digital transformation.

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Digital Experience Platform in Action in Financial Services

FinTrU - Financial Services

FinTrU used ABBYY AI to improve regulatory workflows. The solution automated document processing for compliance tasks. This helped FinTrU handle... documents faster and more accurately. The company saw better efficiency in regulatory operations. ABBYY's intelligent document processing supported FinTrU's business process automation. The project focused on financial services compliance.

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Tavistock - Financial Services - Medium

Kurtosys automated Tavistock's fund factsheet production in just six weeks. Tavistock, an investment and wealth management business, faced a tight... deadline and manual reporting challenges. Kurtosys delivered a streamlined data integration and document automation solution using their platform and Apache NiFi. The project produced 66 factsheets for 10 funds, enabling Tavistock to self-service and generate reports efficiently. Collaboration through Microsoft Teams improved communication and accelerated delivery.

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The Digital Experience Platform Blueprint for Better Selection Decisions in Transportationtruckingrailroad

Fraport Greece - Transportation/trucking/railroad

Drooms helped Fraport Greece manage a €400 million airport infrastructure project. Fraport Greece needed a fast, easy-to-use data room for... due diligence and refinancing. Drooms set up the data room in just five days. The tool made uploading and organizing documents simple. Fraport Greece's team found the interface intuitive and required little training. Drooms' customer support was available 24/7 and helped with document management and permissions. The project finished on time and within budget.

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Digital Experience Platform in Action in Government Administration

LGA SA - Government Administration

Squiz helped LGA SA cut site-building time by 75%. LGA SA saved over $2 million in digital costs. The solution... used Squiz's platform for fast frontend experiences and low-code content management. LGA SA used visual editing tools to build sites quickly. The project improved efficiency and reduced costs for the government sector.

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The Latest Digital Experience Platform Deployments delivering value in Information Technology And Services

A major tech company - Information Technology And Services

A major tech company used RWS's TrainAI services to improve its facial recognition AI. They needed videos from 20,000 people... for training. RWS sourced 50,000 participants, providing half a million videos. This was 30,000 more participants than requested. The project ensured data privacy and security.

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Digital Experience Platform in Action in Food And Beverages

HelloFresh - Food & Beverages - Very Large

Freshservice helped HelloFresh fix supply chain issues fast. The company replaced manual forms and spreadsheets with automated workflows and a... unified portal. Teams now track incidents by ingredient and use advanced analytics for better reporting. Collaboration improved with Team Huddle, and agents resolve incidents faster. Finance and procurement teams track costs and claims in one place, boosting revenue collection.

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The Digital Experience Platform Blueprint for Better Selection Decisions in Publishing

Future Publishing - Publishing

Riverbed Aternity Digital Employee Experience (DEX) helped Future Publishing improve IT visibility and monitor devices. The company used DEX to... resolve IT issues faster and reduce network problems. They saw better Digital Experience Index (DXI) scores each month. The solution let them hold software vendors accountable and gave employees a better digital experience.

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Driving ROI and results: Understanding the Impact of Digital Experience Platform in Retail

MediaMarkt - Retail

Contentsquare helped MediaMarkt improve its online checkout journey. The digital team used journey analysis and heatmaps to find where users... dropped off. They fixed friction points in the checkout process. This led to higher conversion rates and more digital revenue. Team efficiency improved as they shared insights and made changes faster. Customer satisfaction and loyalty also increased.

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The Latest Digital Experience Platform Deployments delivering value in Consumer Goods

Smartbox Group - Consumer Goods

Whatfix helped Smartbox Group improve its partner management portal. Partners had trouble logging in and using the portal, leading to... high error rates and support tickets. Smartbox used Whatfix to add in-app guidance and self-help support. This reduced login errors by 20% and cut partner support tickets by 15%. Over 30,000 weekly logins are now supported with in-app guidance. 75% of partners find what they need using the self-help search.

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Recent adoption and success with Digital Experience Platform software in Banking

Washington State Employees Credit Union (WSECU) - Banking - Large

Backbase Engagement Banking technology helped WSECU boost registered mobile users by 39%. Monthly active users grew by 19% after launching... the Backbase-powered mobile banking app. WSECU used the platform to modernize digital banking and improve member satisfaction. The solution focused on driving adoption and delivering high-touch digital services. WSECU is a leading credit union in Washington State.

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The Digital Experience Platform Blueprint for Better Selection Decisions in Consumer Services

ANWB - Consumer Services

BlueConic helps ANWB deliver a better digital experience. ANWB needed to balance privacy with personalized service for its members. They... used BlueConic to collect and manage first-party data and create unified customer profiles. This lets them send over 400 personalized messages and run real-time omnichannel marketing. ANWB saw higher conversion rates and more satisfied customers with personalized cross-sell and upsell campaigns.

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Driving ROI and results: Understanding the Impact of Digital Experience Platform in Telecommunications

A telecommunications brand used by multiple independent brand-licensees worldwide - Telecommunications

HeadSpin helped a major telecommunications brand improve its app user experience. The client needed better automation and performance testing to... support its digital-first model. HeadSpin provided a secure air-gapped on-premise solution for performance testing. The client used automated tests for key user journeys like navigation, plan selection, and SIM ordering. Custom dashboards tracked test results and performance KPIs. This made app releases faster and improved the experience for end users.

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