Digital Experience Platform Customer Deals | Implementation & Best Practices

Whatfix helped the University of Arizona improve Trellis user training and reduce support tickets. The university embedded Whatfix in Trellis... and Salesforce Marketing Cloud to provide in-app guidance and self-help support. Over 382,000 user engagements were recorded, and 96 hours of live training were saved each year. The IT team saw fewer bug tickets and higher user satisfaction. Whatfix enabled better onboarding, faster adoption, and less strain on support staff.
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Squiz DXP Content Management helped Griffith University build a new student portal. The portal integrates over 22 systems for a... 360-degree student view. Students can enroll, pay fees, and track progress without staff help. Personalized widgets like Noticeboard and My Schedule keep students informed. After launch, 52.6% of students rated the portal Excellent. The portal now handles up to 500,000 sessions per month.
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Ben & Jerry's used Jahia to speed up its global multisite rollout. The company needed to support changing digital marketing... needs. Jahia helped them manage many websites from one platform. This made it easier to keep branding and content consistent. Ben & Jerry's could adapt quickly to new marketing priorities. The solution improved control and flexibility for their digital teams.
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Fullstory helped Tıkla Gelsin find and fix friction in their digital food ordering platform. The team used session replay to... see where users hesitated or abandoned flows. They improved the signup process, raising conversion by 6 percentage points. Address creation became faster, with a 19% drop in completion time and a 2.3 point boost in add-address conversion. Uncaught exception rates fell by 85.7%. Product improvements from behavioral analysis drove 28% of revenue uplift.
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RapidSpike helped William Hill monitor 30 websites and 30 user journeys. William Hill saw a 12% improvement in site speed.... They reduced customer journey monitoring costs by 40%. Online sportsbook revenue increased by 4% and gaming net revenue by 12%. RapidSpike also improved security, cutting attack detection time by 99.7%.
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SunDance used the Quadient DS-1200 G4i Folder Inserter to expand its match mailing services. The new system lets SunDance insert... multiple personalized pieces into one mail package. This helps clients get better response rates from direct mail. The folder inserter also improves production speed and supports HIPAA compliance. SunDance can now serve clients needing secure, personalized mail for legal, non-profit, and special projects.
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CoreMedia Experience Platform helped IKB Deutsche Industriebank migrate from three separate websites and CMSs to one unified platform. The bank's internal... team now controls content, reducing reliance on agencies and cutting costs. Over 30 modules were built and editors trained, giving teams autonomy to publish updates quickly. The new site features dynamic content, a reusable module library, and direct CRM integration for financing requests. IKB now benefits from improved governance, faster publishing, and a better customer experience.
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Backbase helped WSECU modernize its digital banking by replacing legacy systems with a unified, composable platform. WSECU migrated 165,000 members... with minimal disruption and saw a 39% rise in registered mobile users. Monthly active users increased by 19%, and digital engagement hit 700,000 transactions in one month. The new platform enabled faster feature rollouts and secure, seamless access for all members. WSECU achieved a 51% year-over-year increase in transactions and an 82% CSAT score.
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Contentsquare helped VodafoneThree fix a login bug that affected over 13,000 customers. The team protected six figures in annual revenue... and resolved critical issues three times faster. On Black Friday, real-time zoning analysis recovered five figures in lost revenue by reinstating a key CTA. Contentsquare is now required in all CRO tests, making insights accessible to more teams. Analysts spend less time on routine requests and more on high-impact work.
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Catchpoint helps Verizon Digital Media Services spot and fix problems 4x faster. The team cut false alerts by 90%. They... use Catchpoint to monitor DNS, HTTP, APIs, and FTP from over 2,600 locations. Most issues are resolved before customers notice—99% of the time. The platform's alerts and analytics save time for support and boost customer satisfaction.
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HeadSpin helped a global marketing agency simplify device testing for mobile apps. The agency replaced its slow internal device lab... with HeadSpin’s remote device access. Teams worldwide now test apps on real devices in any location. HeadSpin’s platform improved performance monitoring and issue resolution. The agency saw faster collaboration and better app quality for client projects.
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Fiverr Logo Maker helped Diversity Funding LLC, a real estate investing business, create a logo that matched their brand. Jayda Lynn wanted... a logo with a building icon to show their focus on multi-family properties. The tool let her team try different designs and pick one that fit their purpose. They appreciated the affordable price and ordered an extra logo variation. The new logo now represents their diverse team and business goals.
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TrackWise gives Abbott an integrated quality management system. The platform provides strong reporting, dashboards, and query management. Abbott uses TrackWise... to answer key metrics and support management reviews. The solution fits Abbott’s needs and adapts to their requirements. Abbott values the vendor’s understanding and responsiveness.
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BlueConic helped Roularta Media Group manage customer consent and privacy. Roularta used BlueConic to centralize consent management and comply with... privacy rules. The platform let Roularta personalize website experiences even when users limited consent. Roularta also used look-alike modeling to expand target audiences and increase revenue. Advertising partners reached small, engaged groups with relevant ads.
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Zoopla used Optimizely and Contentsquare to personalize the homebuyer journey. The team built a strategy around data, journey mapping, experimentation,... and automation. They used analytics to segment users and tailor experiences across devices. Experimentation allowed product managers to test ideas quickly. Automation connected insights to digital channels, improving customer engagement.
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Alluvio Aternity helps Winston & Strawn LLP quickly detect and resolve user experience issues. The law firm uses Aternity to... monitor 2,300 devices for application performance. The IT team identifies and fixes problems before attorneys lose time. Aternity dashboards helped pinpoint a Windows process crash affecting 500 users for 90 days. The solution also optimizes license usage and reduces troubleshooting ticket severity.
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Kooomo helped Slam, a sportswear retailer, switch from Magento to a new digital commerce platform. Slam saw a 40% increase... in average basket size and achieved a 3x ROI in 14 months. Orders now process and ship within one day, and inventory updates in real time. Slam reached six-figure sales in six months and expanded to 40 countries. The USA became their third top market after using Kooomo's value-added services.
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TrainAI by RWS helped a global consumer technology brand build an AI-powered video storytelling feature. The challenge was to train... the AI with data in 20 languages, covering complex grammar and edge cases. TrainAI generated 100,000 structured synthetic data objects, enabling fast, accurate multilingual AI training. Human validation and prompt engineering improved English pass rates from 15% to 99%. The project delivered a reusable framework for future AI initiatives.
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Kurtosys helped Redwheel automate digital and client reporting. Redwheel needed a new website, better CMS, and up-to-date fund factsheets. Kurtosys... built a responsive WordPress site with multi-site support for 17 countries. The platform lets Redwheel publish content easily and generate dynamic fund documents. Redwheel saved time and resources and now has a scalable digital platform.
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Swissport used Ibexa DXP to modernize its digital presence. The company migrated multiple country sites to Ibexa, simplifying its platform... infrastructure. The new site launched in July 2021 with a cohesive design and improved navigation. Editors now manage complex data structures more easily. News and media content is better integrated, making information easier to find and share. Swissport’s brand is now consistent across all digital channels.
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ABBYY's intelligent automation helped Roboyo boost document processing efficiency by 80%. Roboyo used ABBYY's AI to automate purchase order entry... for its clients. Manual data entry errors dropped by over 60%. Overall costs fell by 55%. Employees could focus on higher-value work, improving productivity and customer satisfaction.
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Jaime Kornick's team uses Lookback to speed up research insights for design. They bring live research sessions directly into Figma,... letting the whole team join and share context fast. One-click transcripts from Lookback are added to Figma boards, linking user feedback to design decisions. This approach removes the need for slow presentations and helps the team act on insights quickly. The result is faster design changes and higher research impact.
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Daikin used Freshdesk Omni to improve its post-sales service in Brazil. The company wanted to organize customer support and manage... SLAs better. Daikin set up new processes and used analytics to track tickets and service levels. They integrated Freshchat with WhatsApp for faster communication. As a result, Daikin saw better SLA performance and higher customer loyalty. The changes helped support growing sales and a stronger market position.
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Drooms helped Duro Felguera manage a complex financial restructuring. The platform gave full control over document access and audit trails.... Duro Felguera improved operational efficiency and reduced time spent on document management. The company valued Drooms’ EU data sovereignty and security. Fast, accurate responses to lawyers and advisers built trust during the process.
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Stanley PMI upgraded their website with a marketer-first mindset using Core dna. They focused on user intent and buyer personas,... improving both desktop and mobile UX. After migrating to Core dna, they launched new content marketing and SEO strategies. Their conversion rate rose to 0.93% and bounce rate dropped to 34.83%. Core dna’s hooks module let them integrate order processing, fraud protection, and marketplace management, streamlining eCommerce operations.
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