Digital Experience Platform Customer wins | Real Customer Results Across Industries 2026

Freshservice helped Manchester Metropolitan University replace siloed systems with one unified platform for 45,000 students and staff. Nearly 90 teams... now use shared metrics, SLAs, and live reporting. The rollout improved collaboration and reduced duplicate work. University leadership rated the implementation 10 out of 10. A major student records system launch was managed smoothly with Freshservice. The platform created a single portal for all service requests.
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Squiz DXP Content Management helped Griffith University build a new student portal. The portal integrates over 22 systems for a... 360-degree student view. Students can enroll, pay fees, and track progress without staff help. Personalized widgets like Noticeboard and My Schedule keep students informed. After launch, 52.6% of students rated the portal Excellent. The portal now handles up to 500,000 sessions per month.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Entando helped Cagliari Metropolitan City modernize its institutional portal. The city used a composable, cloud-native architecture for better scalability. The... new platform improved management and accessibility of public services. Collaboration with Entando and Almaviva enabled easier integration of services. The solution focused on modularity and reuse. This approach supports future growth and flexibility.
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Contentsquare helped VodafoneThree fix a login bug that affected over 13,000 customers. The team protected six figures in annual revenue... and resolved critical issues three times faster. On Black Friday, real-time zoning analysis recovered five figures in lost revenue by reinstating a key CTA. Contentsquare is now required in all CRO tests, making insights accessible to more teams. Analysts spend less time on routine requests and more on high-impact work.
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Riverbed's AI-powered observability platform helped Zain Jordan cut incident resolution times from hours to under 15 minutes. The company unified... its IT monitoring, gaining real-time visibility across hybrid environments. Teams now use centralized dashboards for faster troubleshooting and better collaboration. Zain Jordan reduced operational costs and improved network health. The solution enabled proactive response and smarter decision-making.
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HeadSpin helped a global marketing agency simplify device testing for mobile apps. The agency replaced its slow internal device lab... with HeadSpin’s remote device access. Teams worldwide now test apps on real devices in any location. HeadSpin’s platform improved performance monitoring and issue resolution. The agency saw faster collaboration and better app quality for client projects.
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Ben & Jerry's used Jahia to speed up its global multisite rollout. The company needed to support changing digital marketing... needs. Jahia helped them manage many websites from one platform. This made it easier to keep branding and content consistent. Ben & Jerry's could adapt quickly to new marketing priorities. The solution improved control and flexibility for their digital teams.
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RapidSpike helped William Hill monitor 30 websites and 30 user journeys. William Hill saw a 12% improvement in site speed.... They reduced customer journey monitoring costs by 40%. Online sportsbook revenue increased by 4% and gaming net revenue by 12%. RapidSpike also improved security, cutting attack detection time by 99.7%.
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TrackWise gives Abbott an integrated quality management system. The platform provides strong reporting, dashboards, and query management. Abbott uses TrackWise... to answer key metrics and support management reviews. The solution fits Abbott’s needs and adapts to their requirements. Abbott values the vendor’s understanding and responsiveness.
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BlueConic helped Roularta Media Group manage customer consent and privacy. Roularta used BlueConic to centralize consent management and comply with... privacy rules. The platform let Roularta personalize website experiences even when users limited consent. Roularta also used look-alike modeling to expand target audiences and increase revenue. Advertising partners reached small, engaged groups with relevant ads.
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Myerson Solicitors used Drooms to manage due diligence for a £20 million mid-market M&A deal. The law firm streamlined document... review, saving hours on each transaction. Drooms enabled secure collaboration across corporate, employment, and property teams. The platform's approval tools and structured index reduced manual work and cut costs for clients. Myerson Solicitors values Drooms for its efficiency, control, and responsive support.
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Backbase helped Wildfire Credit Union with digital transformation. The solution improved digital journeys for members. Employees also gained better tools.... The focus was on creating a modern, technology-driven banking experience. The project aimed to delight members and empower staff. No specific metrics or numbers are mentioned.
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Nike wanted to reflect its inclusive English brand voice in Spain, France, and Italy. The company faced challenges with shifting... language trends and diversity, equity, and inclusion across languages. RWS conducted research, focus groups, and interviews to understand sociocultural shifts and language trends. RWS delivered reports with data and guidelines to help Nike evolve its language strategy and stay true to its brand values.
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Kurtosys automated Tavistock's fund factsheet production in just six weeks. Tavistock, an investment and wealth management business, faced a tight... deadline and manual reporting challenges. Kurtosys delivered a streamlined data integration and document automation solution using their platform and Apache NiFi. The project produced 66 factsheets for 10 funds, enabling Tavistock to self-service and generate reports efficiently. Collaboration through Microsoft Teams improved communication and accelerated delivery.
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Ibexa DXP helped OSTERMANN cut manual work and unify content across 12 languages and 5+ channels. The marketing team now... edits content once and publishes everywhere, ending copy-paste duplication. Automated translation and print workflows speed up catalog production. One team manages all content for web, print, and newsletters. Ibexa DXP supports future growth with scalable, multi-channel publishing.
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Jaime Kornick's team uses Lookback to speed up research insights for design. They bring live research sessions directly into Figma,... letting the whole team join and share context fast. One-click transcripts from Lookback are added to Figma boards, linking user feedback to design decisions. This approach removes the need for slow presentations and helps the team act on insights quickly. The result is faster design changes and higher research impact.
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Fullstory helped a leading international hospitality organization find and fix digital friction fast. The team used StoryAI Opportunities to spot... $17 million in revenue-impacting issues in just three months. They fixed a major redemption flow error within 48 hours. Fullstory also revealed that 12% of sessions were bot traffic, so the team enabled automated bot filtering. Now, over 320 users rely on Fullstory for a single source of truth across web and mobile.
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Core dna helped RANDYS Worldwide fix major eCommerce problems. Their old WordPress site was hard to use and did not... work with their ERP. Customers had to call instead of buying online. Core dna gave them a scalable, customizable platform with strong B2B features and easy integrations. Online revenue grew from $250K to over $1 million. Customers now use the website for orders, and the team manages new sites with little effort.
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ABBYY IDP helped Manchester University NHS Foundation Trust automate invoice processing. The trust handles about 275,000 invoices yearly from 6,000... suppliers. Before ABBYY, manual work was needed due to low accuracy in their old system. With ABBYY, data is extracted and sent to their ERP using RPA. Staff now spend less time on coding and validation. The trust reduced processing time and payment risk, and can now expand automation to other processes.
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