Digital Experience Platform Customer Deals | Implementation & Best Practices

Optimizely used its own Content Management System and Visual Builder to speed up website creation. The team built a visually... appealing site in just two weeks. Marketers and developers worked faster with real-time editing and better content structure. Optimizely Web Experimentation let them run more tests and improve digital experiences. The new platform made campaign management and reporting easier for the team.
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Optimizely used its own Content Management System and Visual Builder to speed up website creation. The team built a visually... appealing site in just two weeks. Marketers and developers worked faster with real-time editing and better content structure. Optimizely Web Experimentation let them run more tests and improve digital experiences. The new platform made campaign management and reporting easier for the team.
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Deloitte LLP used ABBYY's OCR solution to improve their eDiscovery suite. They needed to convert image-only files into searchable text.... This reduced manual work and improved efficiency. The solution handles up to 1000 documents per hour.
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adesso SE, a leading IT consulting and software development company in Central Europe with over 8,000 employees and €900 million in revenue, faced challenges with siloed and nonstandardized HR processes due to rapid growth. To support ongoing... expansion, adesso implemented a harmonized HR application landscape in the cloud using SAP SuccessFactors, SAP S/4HANA, SAP BTP, and SAP Services and Support. The transformation standardized HR and payroll processes, improved recruiting efficiency, enabled employee and manager self-services, and prepared the company for further global and subsidiary rollouts.
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Backbase Engagement Banking Platform helped National Bank of Bahrain cut onboarding time from 180 minutes to 6 minutes. The bank launched... a fully digital onboarding process. Customer acquisition and retention rates increased. Manual tasks dropped. NBB expanded product options and cross-sell opportunities. The new mobile app improved the customer experience.
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TrackWise Digital helps Honeywell manage quality complaints. The tool tracks complaint information and ensures all steps are followed. It helps... extract data for business decisions. Honeywell values TrackWise Digital for improving quality management processes.
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Ibexa DXP helped DQS unify over 60 separate websites into one global platform. DQS faced problems with fragmented branding, inconsistent... content, and poor SEO. Ibexa DXP enabled DQS to migrate legacy content and integrate HubSpot for automated marketing. Now, DQS customers access a single site with a consistent experience. Site managers can easily check content localization. Google search now points to one site, improving SEO. The new architecture supports future digital transformation.
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Entando helped the Italian Ministry of Justice modernize its auction platform. The Ministry used Entando's composable platform to build the... Public Sales Portal (PVP). This led to faster development of the platform. The solution improved scalability and enhanced performance. The case shows how a composable approach can help government digital services.
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Squiz helped LGA SA cut site-building time by 75%. LGA SA saved over $2 million in digital costs. The solution... used Squiz's platform for fast frontend experiences and low-code content management. LGA SA used visual editing tools to build sites quickly. The project improved efficiency and reduced costs for the government sector.
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Kurtosys Cloud helped abrdn automate factsheet document production. abrdn needed to unify and streamline marketing document automation across all fund... ranges. Kurtosys delivered a single platform for global factsheet automation, integrating abrdn’s data service layer. The solution reduced costs, increased production volumes, and improved compliance with regulations. abrdn now produces more factsheets in multiple languages and jurisdictions, supporting their digital transformation.
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Drooms helped Fraport Greece manage a €400 million airport infrastructure project. Fraport Greece needed a fast, easy-to-use data room for... due diligence and refinancing. Drooms set up the data room in just five days. The tool made uploading and organizing documents simple. Fraport Greece's team found the interface intuitive and required little training. Drooms' customer support was available 24/7 and helped with document management and permissions. The project finished on time and within budget.
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A major tech company used RWS's TrainAI services to improve its facial recognition AI. They needed videos from 20,000 people... for training. RWS sourced 50,000 participants, providing half a million videos. This was 30,000 more participants than requested. The project ensured data privacy and security.
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Riverbed Aternity Digital Employee Experience (DEX) helped Future Publishing improve IT visibility and monitor devices. The company used DEX to... resolve IT issues faster and reduce network problems. They saw better Digital Experience Index (DXI) scores each month. The solution let them hold software vendors accountable and gave employees a better digital experience.
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Contentsquare helped MediaMarkt improve its online checkout journey. The digital team used journey analysis and heatmaps to find where users... dropped off. They fixed friction points in the checkout process. This led to higher conversion rates and more digital revenue. Team efficiency improved as they shared insights and made changes faster. Customer satisfaction and loyalty also increased.
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Whatfix helped Smartbox Group improve its partner management portal. Partners had trouble logging in and using the portal, leading to... high error rates and support tickets. Smartbox used Whatfix to add in-app guidance and self-help support. This reduced login errors by 20% and cut partner support tickets by 15%. Over 30,000 weekly logins are now supported with in-app guidance. 75% of partners find what they need using the self-help search.
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BlueConic helps ANWB deliver a better digital experience. ANWB needed to balance privacy with personalized service for its members. They... used BlueConic to collect and manage first-party data and create unified customer profiles. This lets them send over 400 personalized messages and run real-time omnichannel marketing. ANWB saw higher conversion rates and more satisfied customers with personalized cross-sell and upsell campaigns.
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HeadSpin helped a major telecommunications brand improve its app user experience. The client needed better automation and performance testing to... support its digital-first model. HeadSpin provided a secure air-gapped on-premise solution for performance testing. The client used automated tests for key user journeys like navigation, plan selection, and SIM ordering. Custom dashboards tracked test results and performance KPIs. This made app releases faster and improved the experience for end users.
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