Success Stories | Customer Results & Use Cases in the Government Administration

Torchbox provided SEO consultancy to NHS Digital for three years. The NHS website gained 3 million more organic clicks per... month. Impressions rose by 16% year over year. Torchbox helped NHS teams embed SEO into content production. The project improved search visibility and made NHS health information easier to find online.
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Acquia DAM helped San Francisco International Airport overhaul its digital asset management. The airport team fixed metadata issues and set... up new governance for their DAM system. They created training resources and improved user experience with single sign-on and better file conversion options. Downloads increased by 498% and user numbers grew by 12%. The DAM platform became a key tool for sharing media and marketing assets across the organization.
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Syskit Point helped Central Texas Regional Mobility Authority migrate from local servers to Microsoft 365. The agency needed to control... access for 30 employees and 300 external contractors. Syskit Point provided central access reporting and management, making permission audits fast and easy. The agency improved security, increased efficiency, and reduced operational costs. Staff now trust the M365 platform and save time managing user access.
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Statistics Finland used Hygraph to overhaul its statistical data publishing workflows. The team needed a secure, flexible CMS to manage... structured content and enable multichannel publishing. Hygraph allowed 250 users to work with custom permissions and granular roles. The API-first, frontend-agnostic setup improved content reuse and automation. The new system supports dynamic graphs, tables, and editorial content, all managed securely and efficiently.
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GRM Document Management helped a New York City government department digitize large-format documents. The department needed to scan high volumes... of irregular-sized files and free up office space. GRM exceeded expectations by scanning 10,000 files in a week during testing. They went on to digitize 200,000 boxes of records and now scan up to 12,000 records weekly. Employees no longer handle daily scanning, and important documents are now easy to access and share.
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Evoq Content helped the Township of Langley, BC, redesign its outdated website. The new site improved service delivery for citizens... and made content management easier for government staff. The IT team used DNN modules for document organization, calendar integration, and analytics. They eliminated 80% of old content, making information easier to find. The platform delivered fast site performance and strong ongoing support for the IT department.
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DocStar Enterprise Content Management helped New Hanover, PA manage rapid population growth and a surge in development projects. The township faced... space shortages and paper overload, making records hard to access. DocStar enabled digital document storage, fast retrieval, and integration with GIS and code enforcement systems. Staff now save time, improve accuracy, and can access records instantly. The solution let New Hanover avoid costly building expansions and improved public access to information.
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LILT helped the United States Air Force cut linguist onboarding time by over 50%. The AI-powered platform made translation work... 3-4 times more productive. Translation speed increased by 10 times. The platform was easy to use and required less training. USAF teams completed more translation in 4 months than in the previous 2 years. LILT enabled faster, more accurate translation for national security needs.
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Alaska Mental Health Trust Land Office managed over 1 million acres using paper records, making it hard to find information and risking poor decisions. They chose Document... Locator after side-by-side trials for its easy setup and strong search features. Staff now access digital files instantly, connect data, and make faster, smarter decisions. The scan module lets them search even old, low-quality documents. Remote access and reduced document redundancy save time and boost confidence in finding records.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Contao powered a new website for Jobcenter Gelsenkirchen. The site is fully accessible, with videos in German Sign Language. It... connects to an external job database for real-time job postings. Citizens and businesses get fast access to digital services. The design is modern and easy to use.
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GovWell used Conversion to unify five marketing tools and automate inbound lead capture in under six weeks. The team integrated... Conversion with Salesforce, Webflow, and other platforms without engineering help. Automated follow-up emails now trigger when prospects engage with demo content. Data enrichment and normalization improved direct mail campaigns by ensuring clean exports from Salesforce. The marketing team quickly adopted Conversion, building email flows and managing workflows independently. GovWell now plans to expand nurture workflows and launch targeted newsletters.
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Oklahoma Film + Music Office used FlippingBook Publisher to promote their Film Enhancement Rebate Program. They needed a more engaging... way to showcase Oklahoma’s film locations and benefits. FlippingBook helped them turn static PDFs into interactive flipbooks with videos and links. Now, OF+MO can update and share their Look Book and Testimonials easily. This improved outreach to filmmakers and kept their marketing materials current.
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Germany Trade & Invest (GTAI) used CoreMedia Content Management System to improve access to its global market insights. GTAI implemented an... AI-powered conversational search, making over 30,000 expert content items instantly searchable across 150 countries. Users now get fast, context-aware answers and can find relevant experts more easily. Real-time content indexing ensures up-to-date information. The solution reduced operational complexity and improved user experience for trade and investment research.
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Simpleview CMS helped the City of Renton launch a new website and unified brand before the 2026 World Cup. The old site... was outdated and hard to use. The new platform increased repeat visitors and boosted partner engagement. A World Cup branding toolkit prepared local businesses for the event. The project restored trust and made it easier for residents and partners to promote events.
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Comarch modernized ZUS’s IT infrastructure by creating a private cloud. ZUS had struggled with outdated systems and a reliance on... one technology provider. Comarch migrated and virtualized servers, improving business continuity and security. The new IT framework enabled cost savings and better user experience. ZUS now benefits from high availability and reliable social insurance services.
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Oodrive Work helped the régie de l'Eau Bordeaux Métropole secure its critical IT systems. The public utility needed to protect... sensitive data and meet strict ANSSI regulations. Oodrive Work was deployed in just 15 days, offering secure document sharing and easy integration with existing workflows. The solution's intuitive interface made adoption fast for 450 employees. REBM now benefits from a highly secure, compliant, and scalable collaboration platform.
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Adoxa by Formpipe helped Aabenraa Municipality gain full control over their data. Employees quickly fixed data issues and cleaned up... unprotected data. The system works across multiple data sources, not just one. Staff found it easy to use and acted fast on data security problems. Managers now track data quality and cleanup progress. The municipality expects to maintain high data security with automatic scanning soon.
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Adoxa by Formpipe helped Aabenraa Municipality gain full control over their data. Employees quickly fixed data issues and cleaned up... unprotected data. The system works across multiple data sources, not just one. Staff found it easy to use and acted fast on data security problems. Managers now track data quality and cleanup progress. The municipality expects to maintain high data security with automatic scanning soon.
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Unanet helped Qlarant, a national government contractor, cut its month-end close time to eight days. Qlarant used Unanet’s ERP to... automate financial reporting, modernize procurement, and integrate travel and expense management with Concur. The solution improved accuracy, sped up accounts payable, and boosted project information flow. Qlarant’s CFO praised Unanet for streamlining operations and supporting compliance needs.
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Foundant's Grant Lifecycle Manager helped Missoula County move from email-based grant management to a centralized system. The county now uses... a single portal for applicants and real-time reporting for staff. Grantees can see their full request history. Public-facing dashboards were built to improve transparency. Staff praise Foundant's fast customer support and client-focused culture.
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EcosAgile provided Comune di Biassono with the eGreenPass L device to meet new Green Pass verification rules. The solution enabled... fast QR code checks for both employees and citizens. The device features a 5MP camera with autofocus for reading all certificate types. It sends email notifications for negative results and daily summaries. Integration with a thermal printer allows real-time validation receipts, improving access control.
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FileMaker helped the Georgia Department of Agriculture’s Food Safety Division save 36 hours per week. The team automated training data... tracking for 90 inspectors. Before, they spent almost 40 hours weekly on manual records maintenance. With the new system, time spent dropped by 90%. Inspectors now send documents faster and trust the process more. The division saw a big boost in work quality and efficiency.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Washington State Department of Enterprise Services used Zendesk to improve IT support for internal and external customers. The agency replaced... an old phone-based system with Zendesk, enabling omnichannel support and faster ticket management. After launching Zendesk, DES achieved a 99% average CSAT and a median first reply time of 1.47 hours. The team now uses dashboards for detailed reporting and has streamlined workflows. Zendesk Voice and self-service tools help customers get answers quickly and reduce duplicate tickets.
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Washington State Department of Enterprise Services used Zendesk to improve IT support for internal and external customers. The agency replaced... an old phone-based system with Zendesk, enabling omnichannel support and faster ticket management. After launching Zendesk, DES achieved a 99% average CSAT and a median first reply time of 1.47 hours. The team now uses dashboards for detailed reporting and has streamlined workflows. Zendesk Voice and self-service tools help customers get answers quickly and reduce duplicate tickets.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Simpleview CMS helped the City of Renton launch a new website and unified brand before the 2026 World Cup. The old site... was outdated and hard to use. The new platform increased repeat visitors and boosted partner engagement. A World Cup branding toolkit prepared local businesses for the event. The project restored trust and made it easier for residents and partners to promote events.
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SuperOffice Customer Service helped GGD GHOR Nederland handle 3,000 yearly inquiries more efficiently. Before, they used a central mailbox with... no contact history, making reporting and filtering slow. With SuperOffice, emails are processed automatically and assigned to the right case worker. Inspectors now use a self service portal linked to the GGD Knowledge network. The team reports better information access, easier reporting, and improved efficiency.
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vtenext helped Regione Basilicata digitize and automate technical support requests. The platform unified internal and external service channels, managed GDPR... compliance, and enabled targeted communications. Staff and citizens now use a single portal for support, tracking, and updates. Automated workflows and centralized data improved productivity and reduced manual work. The project increased citizen satisfaction and streamlined supplier management.
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Canvas LMS and Canvas Catalog helped the New Mexico Public Education Department modernize teacher license advancement. They replaced paper dossiers... with micro-credentials earned through Canvas courses. Teachers complete five skill-based courses and must score 85% or higher to earn each micro-credential. Over 1,300 educators joined the program in its first year. Canvas Catalog streamlined enrollment, payments, and reporting for the department.
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Canvas LMS and Canvas Catalog helped the New Mexico Public Education Department modernize teacher license advancement. They replaced paper dossiers... with micro-credentials earned through Canvas courses. Teachers complete five skill-based courses and must score 85% or higher to earn each micro-credential. Over 1,300 educators joined the program in its first year. Canvas Catalog streamlined enrollment, payments, and reporting for the department.
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Triple Zero Victoria uses Open LMS to improve compliance training for emergency response staff. The organization handles emergency calls every... 10 seconds and must keep its team up to date with training. Open LMS provides real-time reporting, which has increased compliance completion rates. Triple Zero Victoria also benefits from fast, reliable support from Open LMS. The solution helps ensure staff are always ready to respond to emergencies.
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Moodle LMS helped the State Labour Inspectorate of Lithuania deliver remote exams and automate certification. The team reduced administrative workload... and cut costs by removing the need for physical venues and manual processes. Staff could focus more on their core mission. The new system improved accessibility and trust in training and certification. Digital signatures and integrated proctoring tools made exams easier for users across the country.
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Learning Pool Platform helped Smarter Digital Services meet strict accessibility regulations during the pandemic. The team replaced face-to-face training with... interactive elearning, reaching 783 people from 130 public-sector organizations. They achieved a 94% reduction in travel costs and expanded their reach beyond the Southeast. The platform enabled self-registration and hybrid learning, making digital accessibility training widely available. Smarter Digital Services now supports 30 organizations with ongoing compliance and accessibility initiatives.
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Learning Pool Platform helped Smarter Digital Services meet strict accessibility regulations during the pandemic. The team replaced face-to-face training with... interactive elearning, reaching 783 people from 130 public-sector organizations. They achieved a 94% reduction in travel costs and expanded their reach beyond the Southeast. The platform enabled self-registration and hybrid learning, making digital accessibility training widely available. Smarter Digital Services now supports 30 organizations with ongoing compliance and accessibility initiatives.
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WorkSafe BC used Udutu to deliver mandatory workplace safety training to over 10,000 workers across British Columbia. The training reached... employees in remote locations with different levels of internet access. Udutu helped develop course content and managed the LMS for consistent delivery. Every worker received the required training, no matter where they worked. This ensured compliance and improved safety standards across the province.
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Sourcewell used D2L Brightspace to move professional development and certification programs for educators and public service workers online. The new platform... enabled Sourcewell to launch 16 specialized courses, including licensing and onboarding programs. Course registrations rose by 96%, and certificates issued increased by over 300%. Childcare licensing completion time dropped from up to 6 months to as little as 30 days. Teachers completed three times more continuing education hours, and feedback from learners was highly positive.
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Kahoot! helped the Royal Norwegian Consulate General in Houston energize their shipping conference. They used Kahoot! to send a pre-event... quiz, building excitement and informing attendees. During the event, teams played a live Kahoot! quiz to boost networking and reinforce learning. After the conference, a Kahoot! survey gathered feedback from participants. This approach increased engagement before, during, and after the event.
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Cornerstone helped the County of Orange transform workforce development for 19,000 employees. The county replaced manual, fragmented learning and performance... processes with a single system. Over 50% of employees now use Cornerstone as their only learning and performance platform. This shift reduced administrative time and made learning part of the daily culture. Employees now have better access to training, career growth, and performance support. The county delivers improved public service to 3.2 million residents.
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MILPERSCOM LSC supports over 60,000 learners with dominKnow | ONE. The team needed to deliver scalable, adaptable training for diverse... military roles. Previous tools required building separate versions for each device, causing inefficiency. dominKnow | ONE enabled single-source, responsive course design and parallel development across teams. Now, MILPERSCOM LSC updates and manages learning content faster, with better collaboration and governance.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Epping Forest District Council used Litmos LMS and content to solve training challenges. They improved compliance tracking and made learning... easier for 580 employees and 50 councilors. Engagement reached 90%, with safeguarding compliance at 94% and health and safety at 80%. Prebuilt Litmos courses saved weeks of work per course. Councilors now have better access to personal development and onboarding.
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Relias Learning helped the 25th Judicial District Youth Services cut training costs by 25% to 50%. Before, staff traveled for... up to 2.5 days for required training, increasing expenses. With Relias, almost all 40 hours of annual training are now completed online. The platform tracks and documents staff progress, making administration easier. Staff now access a wide range of training content without leaving their location.
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Ivanti helped the Victoria Department of Transport comply with the ASD top 4 cybersecurity controls. The department used Ivanti Application... Control and Patch for Configuration Manager to automate patching and manage admin privileges. They deployed the solution across 4,500 devices in under three months. IT staff now spend less time on patching, and all employees have access to current applications. The department improved security and productivity without slowing down operations.
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Apteco software powered the Department of Health and Social Care's Healthy Steps email programme. The campaign targeted UK families, especially... in deprived areas, to improve nutrition and wellbeing. Using Apteco FastStats, Orbit, and PeopleStage, the team delivered personalized journeys and tracked behaviour change. 75% of participants reported better family health, and 69% increased fruit and veg intake. The programme nearly doubled positive behaviours and halved negative ones.
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MobileFrame helped the City of Hartford replace paper-based processes with mobile apps. Field staff now use iPhones, iPads, and other... devices for inspections, work orders, and asset tracking. Data syncs directly to business systems, removing manual entry. The city cut clerical costs, improved data accuracy, and boosted workforce productivity. Leaders now access real-time data for better decisions.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Sport England used KNIME Analytics Platform to automate social media campaign reporting. Before, reporting was slow and manual, taking half... a day and only done monthly. With KNIME, data from platforms like Twitter, Facebook, and Instagram is collected, processed, and visualized daily in Power BI. The new system lets users filter data and get insights faster. Custom metrics and branded visuals help track campaign success. The process is now automatic, saving time and improving decision-making.
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Alteryx Designer Cloud helped the Washington State Department of Health reduce analyst data prep time by 25%. COVID-19 increased the... need for rapid, cloud-based analytics. Legacy systems made data cleaning and standardization slow and difficult. With Designer Cloud on Azure, analysts quickly transform and standardize data for public health decisions. Teams now build and share data pipelines without IT, creating a self-service analytics culture.
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SEFAZ-RS used Qlik Sense to build the Climate Crisis Transparency Panel. This tool gave the public clear access to data... on disaster recovery spending. The panel helped ensure transparency in how public funds were used. Citizens could see real-time updates on recovery efforts. Qlik Sense made it easy to track and share this information. The project improved trust and accountability during a crisis.
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SEFAZ-RS used Qlik Sense to build the Climate Crisis Transparency Panel. This tool gave the public clear access to data... on disaster recovery spending. The panel helped ensure transparency in how public funds were used. Citizens could see real-time updates on recovery efforts. Qlik Sense made it easy to track and share this information. The project improved trust and accountability during a crisis.
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Fairfax County's Department of Tax Administration used Orbit Reporting & Analytics to improve property tax decision-making. Analysts gained self-service reporting... and analytics tools. They could easily compare and forecast tax revenue. The solution enabled faster, more flexible reporting. Orbit integrated with multiple data sources and supported Oracle Cloud. This helped Fairfax County make better, data-driven decisions.
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Civis Analytics helped the City of Los Angeles unify and clean its 311 call data. The city launched the Know... Your Community Initiative, making real-time 311 data and neighborhood information public. Residents can now access over 1,500 services and see updates on local issues. The platform supports data literacy and community engagement. Los Angeles uses this data to improve city services and build trust with residents.
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AnyLogic transportation optimization software helped the Russian Central Federal District authorities plan alternative bus routes after railway cuts. Consultants used agent-based... simulation to test new transport topologies and assess economic impact. The model showed that four out of six proposed routes would not be profitable. The authorities received a custom decision support tool to analyze and schedule transport routes. The tool can be reused for other regions and scenarios.
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Splunk helped the Metropolitan Police Service detect 298 ICT breaches in one year. The solution saved 4,768 hours of work... and freed up 8 staff members. Manual audit investigations now take 16 hours less on average. Splunk’s data platform enables real-time monitoring of internal activity. This supports compliance, governance, and public trust. The police force now acts faster to stop misconduct and improve transparency.
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Oracle Fusion Cloud ERP and HCM helped South Yorkshire Police automate finance and HR tasks. Officers now spend less time... on admin and more time on patrol. Mobile access lets staff handle expenses and HR from anywhere. Expense claim processing dropped from up to two months to about a week. The force eliminated spreadsheets and third-party apps for recruiting. Single sign-on and guided learning improved user experience and training.
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Qmatic Orchestra helped the Generalkonsulat von Mexico in Sacramento cut average wait times by 66%. The consulate used to have... confusing, multiple queues and long waits. With Qmatic, visitors now check in, get a ticket, and wait comfortably until called. Staff use real-time data to manage service windows and improve scheduling. The system led to a 23% increase in customers served and reduced stress for both staff and visitors.
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3CX Phone System helped the Republican Party of Minnesota modernize its call center. The Party replaced an old TDM system... and cut call center costs by 55% each month. This change saved about $21,000 a year. The new system handled 45 simultaneous dialer lines and improved call management. The Party used real-time queue statistics and custom interfaces to boost efficiency.
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Dakota County Information Technology uses CommView Plus and CommView Cloud for call accounting and reporting. The team produces and emails... 50-55 automated reports monthly to different people. These reports help manage expenses, control costs, and improve productivity. Managers can drill down into department and employee call data for better oversight. The solution also supports fraud detection and PBX performance monitoring.
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Verint Operations Manager helped West Sussex County Council boost productivity from 91% to 97%. The council manages over 3,000 tasks... with just 250 team members. Before Verint, manual processes made it hard to track work and meet KPIs. Now, automated task allocation and performance dashboards ensure timely service delivery. Managers use real-time insights to optimize workloads and forecast future needs.
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Verint Operations Manager helped West Sussex County Council boost productivity from 91% to 97%. The council manages over 3,000 tasks... with just 250 team members. Before Verint, manual processes made it hard to track work and meet KPIs. Now, automated task allocation and performance dashboards ensure timely service delivery. Managers use real-time insights to optimize workloads and forecast future needs.
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Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly inbound calls. The solution improved call distribution and workforce management across... nine entities. Parking Brussels added five new entities in one year and hired more staff after workforce analysis. Customer satisfaction increased due to better call handling and faster response times. The contact center now has 27 agents providing quality service.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
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Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
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Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
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Genesys Cloud helped Housing Direct cut IT faults from 1,200 to just three per year. The team improved agent productivity... and collaboration. Training time for new agents dropped from four weeks to just days. Staff can now work from home and use hands-free softphones. Customers get faster service with callback options and fewer call transfers. Housing Direct can now innovate and launch new services quickly.
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Eckoh helped Transport for London (TfL) handle millions of customer interactions each year. TfL used Eckoh's IVR and call routing... to automate journey planning and payments. Secure payment solutions ensured PCI DSS compliance and protected customer data. The system managed over 7 million calls per year and enabled fast, accurate service. Automated chat and payment IVRs reduced call queues and improved customer satisfaction. TfL now delivers faster, safer, and more efficient travel support for London.
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Mindful helped the Connecticut Department of Labor manage a 500% surge in unemployment claims during the COVID-19 pandemic. The team deployed... Mindful with Amazon Connect in under a week, reducing repeat calls by 60% in a single day. With callback scheduling and SMS notifications, agents could focus on unique callers and improve claimant experience. The department gained insights into caller needs, allowing better staffing and faster online solutions. Mindful enabled the small team to serve thousands more people quickly and efficiently.
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Helpjuice helped a local Utah government create a central knowledge base for residents. The city needed a simple way for... staff to access and share information across departments. Helpjuice made it easy for employees to find answers and reduced the need for IT support. The platform's dashboard and analytics features improved user adoption. The city plans to expand the knowledge base for public use.
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OTRS helped LaSuB Sachsen cut IT support time by two-thirds for 32,000 teachers. Before OTRS, support requests were slow and... confusing. The new ticket system made support fast and clear. Teachers now get help with one click. The team manages requests with a small staff. OTRS made support easy and quick for everyone.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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NinjaOne helped the City of Vidalia automate IT tasks and boost security. Before, a technician spent 20–30 hours weekly traveling... to update devices and run audits. After using NinjaOne, patch management and IT audits became fully automated. The city eliminated manual work and saved almost an entire employee's salary. The IT team now focuses on more important tasks. Network security improved after a past ransomware attack.
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Washington State Department of Enterprise Services used Zendesk to improve IT support for internal and external customers. The agency replaced... an old phone-based system with Zendesk, enabling omnichannel support and faster ticket management. After launching Zendesk, DES achieved a 99% average CSAT and a median first reply time of 1.47 hours. The team now uses dashboards for detailed reporting and has streamlined workflows. Zendesk Voice and self-service tools help customers get answers quickly and reduce duplicate tickets.
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BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced manual, multi-step... processes with automated workflows and approvals. Tasks could be assigned to teams, and all steps were visible in one place. The solution improved service delivery across departments, including police and fire. Employees found BOSSDesk easy to use after training.
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ApptioOne, integrated with ServiceNow, helped Transport for NSW consolidate two TBM models after a major agency merger. The integration provided... a single source of truth for technology and consumption costs, improving cost allocations by 41% in the infrastructure layer. Automation reduced the month-end process by two days and enabled application rationalisation and vendor contract insights. The solution enhanced transparency, streamlined workflows, and improved service delivery across IT operations.
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Invest India and Startup India used Vision Helpdesk to improve their customer support. They faced issues with slow ticket tracking,... lack of automation, and no SLA records. Vision Helpdesk provided a customized dashboard, social media integration, and multi-domain management. The solution enabled better reporting, automated workflows, and faster response times. Staff saved time with predefined replies and automated alerts. Security was improved with daily database backups.
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Central Bedfordshire Council used SightCall to improve remote inspections and tenant repair services. Before, first-time fix rates were 77.3%. After... using SightCall, rates rose to 98.84%. The council reduced site visits and travel time. Maintenance teams cleared COVID-19 backlogs in weeks. Tenants reported high satisfaction with remote visual support.
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Splunk helped the Metropolitan Police Service detect 298 ICT breaches in one year. The solution saved 4,768 hours of work... and freed up 8 staff members. Manual audit investigations now take 16 hours less on average. Splunk’s data platform enables real-time monitoring of internal activity. This supports compliance, governance, and public trust. The police force now acts faster to stop misconduct and improve transparency.
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Nutrient SDK enabled the Austrian government to add secure digital signatures to the Digitales Amt app. Citizens can now sign... PDF documents digitally with legal validity. Nutrient was chosen for its easy integration, strong security, and offline capability. The team quickly delivered a custom signature appearance to meet project needs. Support was fast, with direct access to engineers. The new app version marks a milestone in Austria’s digital government services.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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Foxit PDF Editor helped a national court service improve document management. The court service reduced costs and made workflows faster.... Staff found it easier to find documents. Productivity increased after switching to digital. Customizable features and simple adoption made the change smooth.
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Eptura Asset helped the City of West Kelowna Water Treatment Plants boost operational efficiency and productivity by 50%. The team moved... from a work order-driven approach to an asset-focused strategy. Staff now track asset histories, streamline preventive maintenance, and use mobile QR code scanning for instant access to information. The new system improved data accuracy, reduced time spent on inspections, and enabled detailed budget tracking. These changes led to measurable cost savings and better maintenance planning.
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MILPERSCOM LSC supports over 60,000 learners with dominKnow | ONE. The team needed to deliver scalable, adaptable training for diverse... military roles. Previous tools required building separate versions for each device, causing inefficiency. dominKnow | ONE enabled single-source, responsive course design and parallel development across teams. Now, MILPERSCOM LSC updates and manages learning content faster, with better collaboration and governance.
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GovWell used Conversion to unify five marketing tools and automate inbound lead capture in under six weeks. The team integrated... Conversion with Salesforce, Webflow, and other platforms without engineering help. Automated follow-up emails now trigger when prospects engage with demo content. Data enrichment and normalization improved direct mail campaigns by ensuring clean exports from Salesforce. The marketing team quickly adopted Conversion, building email flows and managing workflows independently. GovWell now plans to expand nurture workflows and launch targeted newsletters.
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The Pakistan Polio Eradication Programme faced a major setback after false rumors about the polio vaccine spread on social media in April 2019. Viral videos claimed... children fell ill after vaccination, leading to panic and a surge in vaccine refusals. Over two million children went unvaccinated, and polio cases jumped from 12 in 2018 to 144 in 2019. The government suspended its vaccination campaign and later launched emergency efforts to recover. Social media platforms and government agencies responded with new policies to fight misinformation.
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Apteco software powered the Department of Health and Social Care's Healthy Steps email programme. The campaign targeted UK families, especially... in deprived areas, to improve nutrition and wellbeing. Using Apteco FastStats, Orbit, and PeopleStage, the team delivered personalized journeys and tracked behaviour change. 75% of participants reported better family health, and 69% increased fruit and veg intake. The programme nearly doubled positive behaviours and halved negative ones.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
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Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
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ScriptRunner helped the City of Munich automate IT tasks and streamline credential management. The IT team used ScriptRunner to centralize... PowerShell scripts and connect workflows with ServiceNow and Microsoft 365. This reduced redundant work and improved security by allowing backups and log collection without full admin rights. Recurring tasks like granting Active Directory access are now automated, saving time and ensuring consistent quality. The IT department can now focus on more meaningful projects, and automation is expanding to more areas.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Exit Bee helped the UK Government reach millions with Covid-19 updates. The campaign used Exit Ads to target users reading... pandemic-related content. Display and video ads delivered reliable information and fought misinformation. The campaign achieved a 3.55% click-through rate and over 95% viewability. The UK GOV team praised Exit Bee for high CTRs and strong service.
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Oracle Fusion Cloud ERP and HCM helped South Yorkshire Police automate finance and HR tasks. Officers now spend less time... on admin and more time on patrol. Mobile access lets staff handle expenses and HR from anywhere. Expense claim processing dropped from up to two months to about a week. The force eliminated spreadsheets and third-party apps for recruiting. Single sign-on and guided learning improved user experience and training.
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Oracle Fusion Cloud ERP and HCM helped South Yorkshire Police automate finance and HR tasks. Officers now spend less time... on admin and more time on patrol. Mobile access lets staff handle expenses and HR from anywhere. Expense claim processing dropped from up to two months to about a week. The force eliminated spreadsheets and third-party apps for recruiting. Single sign-on and guided learning improved user experience and training.
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FDOT and GDOT used Opiniator to replace paper comment cards with real-time digital feedback at highway rest areas. This change cut... complaint resolution times from weeks to seconds. Maintenance crews now get instant alerts about issues, improving response and accountability. The system increased visitor participation and allowed managers to track contractor performance with data. Both states shifted to demand-based maintenance, improving hygiene and visitor satisfaction.
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Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps maritime... workers by asking questions about mental and physical health, work culture, and support. Workers get instant, tailored advice after completing the survey. Management receives summary reports to understand feedback and improve working conditions. The solution aims to make life safer and better for seafarers.
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SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
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SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
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SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Provo City used Qualtrics to collect real-time feedback from residents. Before, officials waited months for survey results and only heard... from a small group. Now, they reach thousands of citizens quickly using online surveys. This led to higher response rates and better civic engagement. City leaders make faster, data-driven decisions that improve quality of life. Provo earned top national rankings for business and livability.
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Provo City used Qualtrics to collect real-time feedback from residents. Before, officials waited months for survey results and only heard... from a small group. Now, they reach thousands of citizens quickly using online surveys. This led to higher response rates and better civic engagement. City leaders make faster, data-driven decisions that improve quality of life. Provo earned top national rankings for business and livability.
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Provo City used Qualtrics to collect real-time feedback from residents. Before, officials waited months for survey results and only heard... from a small group. Now, they reach thousands of citizens quickly using online surveys. This led to higher response rates and better civic engagement. City leaders make faster, data-driven decisions that improve quality of life. Provo earned top national rankings for business and livability.
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Norfolk County Council used SmartSurvey to gather feedback from staff and the public. They needed a UK-based survey tool that... met strict data protection laws. SmartSurvey helped them reduce print and postage costs and cut reliance on third-party research. The council now creates engaging surveys for many departments. They receive ongoing training and support from SmartSurvey.
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erwin Data Modeler by Quest helped a government agency enforce data modeling consistency in its Teradata data warehouse. The agency used... erwin to automate data structure generation, standardize naming conventions, and accelerate integration tasks. Automation features allowed the agency to maintain high-quality data models even with fluctuating team sizes. Centralized modeling improved confidence and reduced manual errors. The agency valued erwin’s ease of use, platform support, and ability to bridge metadata across tools.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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BlackBerry AtHoc helps Contra Costa County protect 1. 1 million residents with fast, reliable emergency alerts. The county uses AtHoc...to send targeted notifications for chemical spills, fires, and floods. Agencies coordinate through a single platform, improving response times and public safety. Automated alerts and geotargeting reach more households than the state average. BlackBerry’s secure system supports ongoing optimization and compliance with new regulations.
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CData Arc helped Orange County, CA connect its public CRM and land management systems with internal maintenance tools. The county needed... real-time, bi-directional data integration to quickly respond to resident requests. CData Arc replaced MuleSoft, offering a low-cost, easy-to-implement solution. County staff now resolve maintenance issues faster and keep residents updated. The platform's low-code interface made setup simple for developers.
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Boone County Sheriff's Office needed a secure way to share sensitive case files. They struggled with unreliable storage and risky... file transfers. Tresorit provided zero-knowledge, end-to-end encryption and easy-to-use software. Detectives now store, sync, and share files safely, even from mobile devices. Collaboration improved, and all staff adopted the solution. The agency tracks file access and confirms receipt, making investigations smoother and more secure.
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Ademero's platform helped the Department of Social Services digitize benefit applications. Processing times dropped from 21 days to 5 days,... a 75% improvement. Citizen satisfaction rose from 48% to 76%, a 58% increase. The agency saved $3.2M in annual operating costs. Error rates fell from 12% to 2%, reducing mistakes by 84%. Staff now spend less time on manual tasks and more on helping citizens.
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Splunk helped the Metropolitan Police Service detect 298 ICT breaches in one year. The solution saved 4,768 hours of work... and freed up 8 staff members. Manual audit investigations now take 16 hours less on average. Splunk’s data platform enables real-time monitoring of internal activity. This supports compliance, governance, and public trust. The police force now acts faster to stop misconduct and improve transparency.
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Oracle Fusion Cloud ERP and HCM helped South Yorkshire Police automate finance and HR tasks. Officers now spend less time... on admin and more time on patrol. Mobile access lets staff handle expenses and HR from anywhere. Expense claim processing dropped from up to two months to about a week. The force eliminated spreadsheets and third-party apps for recruiting. Single sign-on and guided learning improved user experience and training.
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HIVO helped the City of Busselton manage its growing image library. The platform let staff, council members, and partners easily... share and find images. HIVO gave marketing teams control over high-resolution image access. It stopped duplication by storing all images in one cloud location. The City used HIVO to keep branding assets consistent and secure. Staff could sort images by department and event, making collaboration simple.
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MediaValet helped the City of Kawartha Lakes centralize digital asset management for 1,200 staff. Before, teams struggled with fragmented systems... and inefficient file sharing. With MediaValet, they now use branded portals for partners, media, and community services. This improved brand consistency and made program promotions more effective. The city saw faster workflows, better media engagement, and secure asset distribution across departments and external partners.
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Acquia DAM helped San Francisco International Airport overhaul its digital asset management. The airport team fixed metadata issues and set... up new governance for their DAM system. They created training resources and improved user experience with single sign-on and better file conversion options. Downloads increased by 498% and user numbers grew by 12%. The DAM platform became a key tool for sharing media and marketing assets across the organization.
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Marvia helped Pleegzorg Nederland launch a national foster care campaign. The brand portal included a DAM and branded templates. Local... organizations could create campaign materials quickly without designers. Over 4,000 people engaged with the campaign site and mailing. The portal enabled 84 users to create more than 3,000 materials from 31 templates.
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Asset Panda helped the Wilson County Sheriff’s Office manage assets for 270 deputies. Before, they used spreadsheets and struggled with... unorganized data. Asset Panda’s software let them track assets, contracts, IT help desk, and employee policies in one place. The team gained better insight into equipment failure and improved fleet management. Now, they save hours each week and know exactly where assets are and who uses them.
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VA Sports Programs used AiRISTA’s RTLS technology to keep athletes and staff safe during events. The system helped enforce social... distancing and enabled fast contact tracing when covid cases appeared. Staff could adjust tag alerts from beeping to flashing lights for less distraction. AiRISTA provided quick, knowledgeable support during urgent situations. The solution improved event safety and workflow for hundreds of participants.
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Oodrive Work helped the régie de l'Eau Bordeaux Métropole secure its critical IT systems. The public utility needed to protect... sensitive data and meet strict ANSSI regulations. Oodrive Work was deployed in just 15 days, offering secure document sharing and easy integration with existing workflows. The solution's intuitive interface made adoption fast for 450 employees. REBM now benefits from a highly secure, compliant, and scalable collaboration platform.
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Emburse Chrome River helped Stearns County cut expense report processing time by over 50%. The county moved from manual and... SharePoint-based systems to automated spend management. Mobile features let employees submit expenses from the field. Custom rules improved compliance and reduced risk. Faster reimbursements and better analytics support smarter decisions.
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Emburse Chrome River helped Stearns County cut expense report processing time by over 50%. The county moved from manual and... SharePoint-based systems to automated spend management. Mobile features let employees submit expenses from the field. Custom rules improved compliance and reduced risk. Faster reimbursements and better analytics support smarter decisions.
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Emburse Chrome River helped Stearns County cut expense report processing time by over 50%. The county moved from manual and... SharePoint-based systems to automated spend management. Mobile features let employees submit expenses from the field. Custom rules improved compliance and reduced risk. Faster reimbursements and better analytics support smarter decisions.
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Emburse Chrome River helped Stearns County cut expense report processing time by over 50%. The county moved from manual and... SharePoint-based systems to automated spend management. Mobile features let employees submit expenses from the field. Custom rules improved compliance and reduced risk. Faster reimbursements and better analytics support smarter decisions.
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Emburse Chrome River helped Stearns County cut expense report processing time by over 50%. The county moved from manual and... SharePoint-based systems to automated spend management. Mobile features let employees submit expenses from the field. Custom rules improved compliance and reduced risk. Faster reimbursements and better analytics support smarter decisions.
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GoCardless helped Peterborough City Council collect payments for its new garden waste service. The council needed a simple, cost-effective way... to manage recurring payments from residents. GoCardless integrated quickly with their online subscription system and API. The solution reduced processing costs and made payment renewals automatic. Residents found it easy to use, and the council improved efficiency while staying within budget.
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Clark County Jail Services used BarCloud’s barcode inventory system to replace manual tracking. Staff faced slow, error-prone processes and struggled... to manage diverse items like medical supplies and law enforcement gear. The new cloud-based solution gave real-time inventory visibility and automated reporting. This helped staff save time, reduce waste, and improve compliance. The system made daily operations smoother and safer for both staff and inmates.
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Global Affairs Canada used Comm100's omnichannel platform to improve support. They added live chat, AI chatbot, and WhatsApp to help... users get answers faster. The live chat has a 57 second wait time. Two AI chatbots handle 78% of chats and work in English and French. Agents now spend more time on complex queries. All channels connect in one console, making support easier and faster.
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Global Affairs Canada used Comm100's omnichannel platform to improve support. They added live chat, AI chatbot, and WhatsApp to help... users get answers faster. The live chat has a 57 second wait time. Two AI chatbots handle 78% of chats and work in English and French. Agents now spend more time on complex queries. All channels connect in one console, making support easier and faster.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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Crisp ayuda a Réfugiés. info a gestionar 70 conversaciones semanales en varios idiomas. El equipo usa canales como WhatsApp, Messenger,...SMS y web para apoyar a refugiados en Francia. Crisp permite etiquetar, priorizar y segmentar consultas según las necesidades de cada usuario. La plataforma facilita la colaboración y asignación de conversaciones entre los 10 miembros del equipo. El soporte omnicanal de Crisp asegura respuestas rápidas y orientación personalizada para quienes buscan ayuda.
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Powerfront INSIDE Agentic AI helped Bayside City Council improve resident satisfaction by 147%. The AI chatbot resolved 92% of resident... enquiries on its own, working 24/7. Webform submissions dropped by 23.5%. The council used AI to make digital services easier and more accessible. No accuracy complaints were reported. Ethical, scalable AI set a new standard for local government service.
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Velaro's chat and AI-powered chatbot helped the City of Doral triple customer engagements from 253 to 750 in one year. The Building Department... used Velaro to centralize support, answer questions faster, and provide 24/7 service. Residents and contractors now get quick answers through live chat and direct links. Staff can update responses easily and track user needs. The city improved communication and kept a personal touch as it grew.
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Verint Operations Manager helped West Sussex County Council boost productivity from 91% to 97%. The council manages over 3,000 tasks... with just 250 team members. Before Verint, manual processes made it hard to track work and meet KPIs. Now, automated task allocation and performance dashboards ensure timely service delivery. Managers use real-time insights to optimize workloads and forecast future needs.
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The City of Dubrovnik uses Determ to monitor public opinion in real time. The platform helps city officials track media,... social media, and public sentiment on key topics. This enables faster crisis response and better communication with citizens. Determ's reporting and analysis tools help the city improve messaging and spot gaps. City leaders say Determ makes daily work easier and more effective.
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SocialWall Pro powered the European Ombudsman conference with a live social wall. The tool highlighted comments from Ombudsmen in a... unique color to boost visibility. Citizens joined the debate by sharing comments via the event hashtag. The social wall became central to the event, not just an add-on. This increased engagement and made the debate more interactive.
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France. fr uses Flockler to inspire travel by curating user-generated photos from social media. The #JeRedécouvrelaFrance campaign encourages visitors to...share their holiday images with a branded hashtag. Flockler displays the best photos in a social media wall, making travel content more engaging. This approach builds trust and helps visitors discover new destinations. User-generated content boosts the impact of France.fr’s marketing.
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Agorapulse helped the National Museum of Natural History manage 3,000 annual social media posts. The museum used Agorapulse to centralize... planning and analyze real-time performance. The team grew its online community to 800,000 subscribers. Agorapulse saved time by automating tasks and made reporting easy. The museum now focuses on creative content and better engagement.
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Provo City used Qualtrics to collect real-time feedback from residents. Before, officials waited months for survey results and only heard... from a small group. Now, they reach thousands of citizens quickly using online surveys. This led to higher response rates and better civic engagement. City leaders make faster, data-driven decisions that improve quality of life. Provo earned top national rankings for business and livability.
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Verizon Connect Reveal helped Clare County Sheriff’s Department improve officer safety and vehicle visibility. The department needed a better way... to track vehicles and respond quickly in emergencies. Reveal’s easy installation and live map features let dispatchers and officers locate cars instantly. The system helps coach drivers, prolong vehicle life, and provides data for evidence. Officers and leadership value the increased safety and operational efficiency.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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GPS Insight helped the City of Las Vegas manage 1,300 fleet assets with real-time tracking and maintenance alerts. The city used... the platform for route optimization, asset monitoring, and department-specific invoicing. This led to cost savings on maintenance, labor, and parts, and extended the life of vehicles. The system also improved planning for future electric vehicle integration. City staff praised GPS Insight for its professionalism and customer service.
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BiznusSoft HR helped the Minnesota Department of Corrections modernize time and attendance tracking for over 7,000 inmates. The solution replaced... outdated spreadsheets with a secure, barcode-based system built on Salesforce. Supervisors now track labor in real time across seven facilities. Automated workflows connect HR, finance, and payroll, reducing errors and speeding up approvals. On-demand dashboards give instant access to labor costs, placements, and compliance data.
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Oracle Fusion Cloud ERP and HCM helped South Yorkshire Police automate finance and HR tasks. Officers now spend less time... on admin and more time on patrol. Mobile access lets staff handle expenses and HR from anywhere. Expense claim processing dropped from up to two months to about a week. The force eliminated spreadsheets and third-party apps for recruiting. Single sign-on and guided learning improved user experience and training.
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Gevme and Snapsight powered GovInsider’s Festival of Innovation 2025, managing over 1,200 attendees. The event used touchless check-in, session tracking,... and real-time AI content summaries. Attendees checked in quickly and accessed session insights even if they missed them live. Exhibitors captured leads efficiently with digital tools. The content team saved time with instant session summaries, improving reporting and engagement. The event showcased digital transformation in government event management.
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Eventtia helped ProColombia manage over 130 large networking events since 2018. ProColombia needed to streamline event logistics, registration, and attendee... communication for meetings with up to 30,000 participants. Eventtia's platform enabled easy event replication, self-service scheduling, and targeted communications. The solution allowed ProColombia to focus less on logistics and more on event value. They managed up to 15,000 scheduled meetings in a single event, strengthening stakeholder relationships.
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Brightly's cloud-based enterprise asset management platform helped the Barossa Council move from siloed systems to a single source of truth. The council improved... field mobility and communication, enabling faster maintenance response and better data capture. Using predictive modelling, they enhanced long-term infrastructure planning and capital works programs. The council reduced time spent grading customer requests by 33%. Brightly's solution supports data-driven decisions for sustainable asset management.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Provo City used Qualtrics to collect real-time feedback from residents. Before, officials waited months for survey results and only heard... from a small group. Now, they reach thousands of citizens quickly using online surveys. This led to higher response rates and better civic engagement. City leaders make faster, data-driven decisions that improve quality of life. Provo earned top national rankings for business and livability.
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Eptura Asset helped the City of West Kelowna Water Treatment Plants boost operational efficiency and productivity by 50%. The team moved... from a work order-driven approach to an asset-focused strategy. Staff now track asset histories, streamline preventive maintenance, and use mobile QR code scanning for instant access to information. The new system improved data accuracy, reduced time spent on inspections, and enabled detailed budget tracking. These changes led to measurable cost savings and better maintenance planning.
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Q-Flow helped Buncombe County Health and Human Services combine social and public health departments into one integrated office. Before Q-Flow, residents... faced long waits and repeated visits to access multiple services. The new system uses kiosks and real-time tracking to guide clients through their visits without returning to the waiting area. Staff can now see demand and adjust resources quickly. The county saw better service delivery, improved tracking of missed calls, and more positive feedback from residents. Q-Flow also supports disaster response with cloud-based access.
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Envoy helped Alberta Energy Regulator cut its office space by 75%. The agency saved $15 million in leases over 10... years and $70,000 yearly on security. Envoy automated visitor sign-in and desk booking, making the workplace more flexible. Employees now reserve desks and manage schedules with ease. Integration with Microsoft Teams and Cisco Meraki improved security and communication. Staff are happier and more productive in the new environment.
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Advanced Kiosks' CityGuide System helped Newport, Vermont make city information easy to access for visitors and residents. The city installed... interactive kiosks with maps, business directories, and event listings in busy areas. Tourists can now find attractions and plan their visits more easily. Local businesses get more exposure and foot traffic. Residents stay informed about events and city updates. Newport is now a more connected and visitor-friendly community.
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Powerfront INSIDE Agentic AI helped Bayside City Council improve resident satisfaction by 147%. The AI chatbot resolved 92% of resident... enquiries on its own, working 24/7. Webform submissions dropped by 23.5%. The council used AI to make digital services easier and more accessible. No accuracy complaints were reported. Ethical, scalable AI set a new standard for local government service.
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Freshservice helped MidCoast Council simplify IT service management after merging three councils and a water authority. The council faced challenges... with an outdated ticketing system and lacked change management. Freshservice provided a user-friendly self-service portal, automated ticket assignment, and robust analytics. The solution centralized IT knowledge and improved reporting, enabling better decision-making. Automation reduced manual work and improved onboarding processes for 1200 staff.
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Contentsquare helped IDM Südtirol speed up digital insights for its tourism website. The team used AI-powered tools like Sense and... Session Replay Summaries to quickly find friction points in mobile user journeys. Non-technical teams now access and analyze behavioral data with ease. This led to faster decision-making and more confident prioritization. IDM Südtirol can now test and launch digital improvements much faster.
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Ibexa DXP helped the French Ministry of Culture cut its digital estate by 50 sites, with 80 more closures planned. The platform enabled... tagging for 30,000 pages, making content easier to find and boosting visitor numbers by 30% since 2019. Editors now spend less time managing the site and more time creating content. Accessibility improved from 30% to 80.6%. Event sites are now easy to launch using templates in Ibexa DXP.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Germany Trade & Invest (GTAI) used CoreMedia Content Management System to improve access to its global market insights. GTAI implemented an... AI-powered conversational search, making over 30,000 expert content items instantly searchable across 150 countries. Users now get fast, context-aware answers and can find relevant experts more easily. Real-time content indexing ensures up-to-date information. The solution reduced operational complexity and improved user experience for trade and investment research.
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Foundant's Grant Lifecycle Manager helped Missoula County move from email-based grant management to a centralized system. The county now uses... a single portal for applicants and real-time reporting for staff. Grantees can see their full request history. Public-facing dashboards were built to improve transparency. Staff praise Foundant's fast customer support and client-focused culture.
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Foundant's Grant Lifecycle Manager helped Missoula County move from email-based grant management to a centralized system. The county now uses... a single portal for applicants and real-time reporting for staff. Grantees can see their full request history. Public-facing dashboards were built to improve transparency. Staff praise Foundant's fast customer support and client-focused culture.
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Submittable helped the State of Montana launch 18 emergency COVID-19 grant programs in weeks. The platform enabled fast onboarding and... easy form building for 300 reviewers. Montana processed 5,000 applications in one day and over 18,000 total. Over $1 billion in relief funds were committed, supporting nearly 12,000 businesses and organizations. Submittable’s reporting and fund tracking features made grant management simple and effective.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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The Israeli Ministry of Health used Insights to develop a work-life balance policy. They gathered input from 4,833 employees using... digital channels and AI-powered analysis. The platform grouped and refined employee suggestions into actionable insights. These insights led to flexible work arrangements and new wellness activities. The changes were adopted across the public sector, improving employee satisfaction and organizational culture.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Manatee County Human Services used Blackbaud Grantmaking to manage over $13 million in annual grants for children’s programs. The division replaced... a slow, paper-driven process with an online system. Staff now save weeks each year on office tasks and reporting. Contract managers can visit funded programs more often and provide better reports. The new system makes it easier for applicants and board members to apply and review grants online. Blackbaud Grantmaking improved efficiency and accountability for the county’s grantmaking.
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Daxko helped the City of Anniston modernize its Parks & Recreation operations. The department, with only two full-time staff, managed... over 750 kids using outdated manual processes. Daxko’s integrated suite enabled online registration, payments, and real-time communication. Staff now spend less time on paperwork and more time supporting families. Online payments and mobile alerts improved accessibility and engagement for parents.
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Pimcore helped SwissSkills build a new web platform for national professional championships. SwissSkills needed to clean and centralize a large... historical database. Pimcore's DXP/CMS, PIM/MDM, and DAM enabled unified data, advanced search, and multi-language support. The project used an iterative approach with three sprints. SwissSkills now manages content flexibly and delivers a modern user experience.
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Acquia DAM helped San Francisco International Airport overhaul its digital asset management. The airport team fixed metadata issues and set... up new governance for their DAM system. They created training resources and improved user experience with single sign-on and better file conversion options. Downloads increased by 498% and user numbers grew by 12%. The DAM platform became a key tool for sharing media and marketing assets across the organization.
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CSG Forte helped Mecklenburg County modernize tax payment processing. Residents can now pay taxes in the office, online, by phone,... in the field, or at kiosks. This reduced wait times and improved convenience for 1.2 million residents. Kiosk payments grew by 11%, collecting over $1 million. Staff now spend less time on simple payments and more on complex tasks. Security and compliance improved with PCI-compliant solutions and fraud monitoring.
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TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
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Pimcore helped SwissSkills build a new web platform for national professional championships. SwissSkills needed to clean and centralize a large... historical database. Pimcore's DXP/CMS, PIM/MDM, and DAM enabled unified data, advanced search, and multi-language support. The project used an iterative approach with three sprints. SwissSkills now manages content flexibly and delivers a modern user experience.
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Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
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Swiftype Site Search helped the City of Portland improve website search accuracy for over 200,000 pages. After switching from Google... Site Search, the city saw search volume drop by half, showing users found information faster. Implementation took about an hour, using Swiftype’s web crawler and document indexing. City staff can now update search results easily and test changes before going live. Citizens report faster, more relevant search results, making the website easier to use.
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Stackla helped Brisbane City Council manage crisis communication during the 2013 floods. The council used a Stackla-powered social hub to... centralize real-time updates from official agencies and the community. The hub received over 230,000 visits in three days. Residents accessed accurate, moderated information and live user-generated content. The solution improved public engagement and won national awards for social marketing.
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Travel Texas used Vistar Media's demand-side platform and creative studio to launch a 3D digital out-of-home campaign. The campaign targeted... family travelers and adults in major U.S. cities using advanced audience and venue targeting. The 3D creative showcased Texas experiences, driving a 23% lift in travel intent and a 149% increase in website visits. Arrivals to Texas surged 7X compared to the previous year. The campaign proved that innovative 3D DOOH can boost awareness and real-world visits.
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Cirrus LED helped Orbit Group solve problems with unreliable, low-cost LED signs in Manchester's Cat Alley. The old signs failed... quickly and were hard to update, making it tough to promote community events. Cirrus provided a durable outdoor LED sign with easy-to-use software. Now, Orbit Group can quickly update content, highlight local artists, and share event info. Community engagement increased, and people are eager to use the sign for their own events.
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ConnectedSign created five digital signage templates for Treasury Board Secretariat. The templates made it easy for departments to update and... display key documents and graphs. Each template followed strict security and branding rules. Employees can now quickly find important information for their department. The solution supports efficient communication across the Ontario Public Service.
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SpinetiX digital signage was installed at the Regional Placement Office in the Swiss Riviera. The solution integrated a SpinetiX HMP350... player with an ESII self-service kiosk and ticket dispenser. Job seekers saw ticket numbers, public messages, videos, and weather on a digital display. The system improved queue management and user experience. The pilot succeeded and RPO plans to expand to 8 more offices.
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