Success Stories | Customer Results & Use Cases in the Government Administration

Syskit Point helped Central Texas Regional Mobility Authority migrate from local servers to Microsoft 365. The agency needed to control... access for 30 employees and 300 external contractors. Syskit Point provided central access reporting and management, making permission audits fast and easy. The agency improved security, increased efficiency, and reduced operational costs. Staff now trust the M365 platform and save time managing user access.
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Statistics Finland used Hygraph to overhaul its statistical data publishing workflows. The team needed a secure, flexible CMS to manage... structured content and enable multichannel publishing. Hygraph allowed 250 users to work with custom permissions and granular roles. The API-first, frontend-agnostic setup improved content reuse and automation. The new system supports dynamic graphs, tables, and editorial content, all managed securely and efficiently.
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GRM Document Management helped a New York City government department digitize large-format documents. The department needed to scan high volumes... of irregular-sized files and free up office space. GRM exceeded expectations by scanning 10,000 files in a week during testing. They went on to digitize 200,000 boxes of records and now scan up to 12,000 records weekly. Employees no longer handle daily scanning, and important documents are now easy to access and share.
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Evoq Content helped the Township of Langley, BC, redesign its outdated website. The new site improved service delivery for citizens... and made content management easier for government staff. The IT team used DNN modules for document organization, calendar integration, and analytics. They eliminated 80% of old content, making information easier to find. The platform delivered fast site performance and strong ongoing support for the IT department.
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DocStar Enterprise Content Management helped New Hanover, PA manage rapid population growth and a surge in development projects. The township faced... space shortages and paper overload, making records hard to access. DocStar enabled digital document storage, fast retrieval, and integration with GIS and code enforcement systems. Staff now save time, improve accuracy, and can access records instantly. The solution let New Hanover avoid costly building expansions and improved public access to information.
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LILT helped the United States Air Force cut linguist onboarding time by over 50%. The AI-powered platform made translation work... 3-4 times more productive. Translation speed increased by 10 times. The platform was easy to use and required less training. USAF teams completed more translation in 4 months than in the previous 2 years. LILT enabled faster, more accurate translation for national security needs.
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Progress MarkLogic helped Los Alamos National Laboratory centralize and standardize metadata for decades of scientific and weapons data. Before, researchers struggled... to find and reuse information due to inconsistent metadata. The new solution unified data sources and improved metadata management. This made it easier to discover, access, and reuse critical data. The platform reduced integration complexity and operational overhead, supporting secure, large-scale scientific data discovery.
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Xperience by Kentico helped Visit New Hampshire modernize its tourism website. The upgrade improved site speed, security, and content management.... Engagement time increased by 30%. Visits to the events calendar rose by 19.7%. The platform made it easier for staff and partners to update content. The site now offers a more engaging trip-planning experience for visitors.
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Xperience by Kentico helped Visit New Hampshire modernize its tourism website. The upgrade improved site speed, security, and content management.... Engagement time increased by 30%. Visits to the events calendar rose by 19.7%. The platform made it easier for staff and partners to update content. The site now offers a more engaging trip-planning experience for visitors.
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Simpleview CMS and AudioEye helped Visit Delaware launch a new website. The redesign aimed to improve user experience, boost exposure... for events and attractions, and ensure digital accessibility. After launch, travel guide requests rose by 45%. Events page views increased by 37%. Attractions landing page views jumped 256%. The AudioEye integration made the site more accessible for all visitors.
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Alaska Mental Health Trust Land Office managed over 1 million acres using paper records, making it hard to find information and risking poor decisions. They chose Document... Locator after side-by-side trials for its easy setup and strong search features. Staff now access digital files instantly, connect data, and make faster, smarter decisions. The scan module lets them search even old, low-quality documents. Remote access and reduced document redundancy save time and boost confidence in finding records.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Acquia and Sitback Solutions helped the NSW Department of Climate Change, Energy, the Environment and Water launch two digital tools for energy savings. The platform uses... a headless Drupal architecture and Acquia Cloud to deliver real-time, personalized energy savings estimates. It processes over 1.8 million modeled scenarios and supports different user journeys for households, renters, and businesses. Policy teams can update rules without developer help, reducing maintenance. The solution met strict government standards and launched on time for a ministerial deadline.
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Contao powered the new website for Jobcenter Gelsenkirchen. The site is modern, barrier-free, and service-oriented. It gives citizens and businesses... fast access to key information and digital services. The project focused on digital accessibility, including sign language videos. Integration with an external job database keeps job listings current. The result is a user-friendly, future-proof site that connects digital services and accessibility.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Germany Trade & Invest (GTAI) used CoreMedia Content Management System to improve access to its global market insights. GTAI implemented an... AI-powered conversational search, making over 30,000 expert content items instantly searchable across 150 countries. Users now get fast, context-aware answers and can find relevant experts more easily. Real-time content indexing ensures up-to-date information. The solution reduced operational complexity and improved user experience for trade and investment research.
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Comarch modernized ZUS’s IT infrastructure by creating a private cloud. ZUS had struggled with outdated systems and a reliance on... one technology provider. Comarch migrated and virtualized servers, improving business continuity and security. The new IT framework enabled cost savings and better user experience. ZUS now benefits from high availability and reliable social insurance services.
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Oodrive Work helped the régie de l'Eau Bordeaux Métropole secure its critical IT systems. The public utility needed to protect... sensitive data and meet strict ANSSI regulations. Oodrive Work was deployed in just 15 days, offering secure document sharing and easy integration with existing workflows. The solution's intuitive interface made adoption fast for 450 employees. REBM now benefits from a highly secure, compliant, and scalable collaboration platform.
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Adoxa by Formpipe helped Aabenraa Municipality gain full control over their data. Employees quickly fixed data issues and cleaned up... unprotected data. The system works across multiple data sources, not just one. Staff found it easy to use and acted fast on data security problems. Managers now track data quality and cleanup progress. The municipality expects to maintain high data security with automatic scanning soon.
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Adoxa by Formpipe helped Aabenraa Municipality gain full control over their data. Employees quickly fixed data issues and cleaned up... unprotected data. The system works across multiple data sources, not just one. Staff found it easy to use and acted fast on data security problems. Managers now track data quality and cleanup progress. The municipality expects to maintain high data security with automatic scanning soon.
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Concrete CMS helped U. S. Army IMCOM MWR unify 102+ garrison websites into a single, secure multi-site platform. Over 1,297...content contributors now manage sites with strong compliance and security controls. The new system increased web traffic by 172% and saved 80+ hours on urgent content updates. Centralized analytics and workflow approvals improved information sharing and PII protection. Army MWR can now focus on mission goals while trusting technology and compliance are handled.
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Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
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MobileFrame helped the City of Hartford replace paper-based processes with mobile apps. Field staff now use iPhones, iPads, and other... devices for inspections, work orders, and asset tracking. Data syncs directly to business systems, removing manual entry. The city cut clerical costs, improved data accuracy, and boosted workforce productivity. Leaders now access real-time data for better decisions.
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Ivanti Neurons for Unified Endpoint Management and Mobile Threat Defense helped NARO manage 400 mobile devices across research sites. The organization replaced... its old MDM to cover iOS, Android, and Windows, meeting strict government cloud policies. Ivanti enabled flexible security policies linked to users, not just devices. Remote rollout and support, including video and paper manuals, ensured smooth adoption. NARO now detects mobile threats in real time and is building expertise in advanced defense features.
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Qlik helped the Department of Social Welfare and Development (DSWD) modernize its data collection. DSWD saved up to 10% in... costs by using Qlik. The solution improved resource allocation during crises. DSWD also increased operational efficiency. Real-time insights supported better decision making. Qlik enabled DSWD to respond faster to changing needs.
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Qlik helped the Department of Social Welfare and Development (DSWD) modernize its data collection. DSWD saved up to 10% in... costs by using Qlik. The solution improved resource allocation during crises. DSWD also increased operational efficiency. Real-time insights supported better decision making. Qlik enabled DSWD to respond faster to changing needs.
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Progress MarkLogic helped Los Alamos National Laboratory centralize and standardize metadata for decades of scientific and weapons data. Before, researchers struggled... to find and reuse information due to inconsistent metadata. The new solution unified data sources and improved metadata management. This made it easier to discover, access, and reuse critical data. The platform reduced integration complexity and operational overhead, supporting secure, large-scale scientific data discovery.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Alteryx Designer Cloud helped the Washington State Department of Health reduce analyst data prep time by 25%. COVID-19 increased the... need for rapid, cloud-based analytics. Legacy systems made data cleaning and standardization slow and difficult. With Designer Cloud on Azure, analysts quickly transform and standardize data for public health decisions. Teams now build and share data pipelines without IT, creating a self-service analytics culture.
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Fairfax County's Department of Tax Administration used Orbit Reporting & Analytics to improve property tax decision-making. Analysts gained self-service reporting... and analytics tools. They could easily compare and forecast tax revenue. The solution enabled faster, more flexible reporting. Orbit integrated with multiple data sources and supported Oracle Cloud. This helped Fairfax County make better, data-driven decisions.
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Civis Analytics helped the City of Los Angeles unify and clean its 311 call data. The city launched the Know... Your Community Initiative, making real-time 311 data and neighborhood information public. Residents can now access over 1,500 services and see updates on local issues. The platform supports data literacy and community engagement. Los Angeles uses this data to improve city services and build trust with residents.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Splunk Observability helped the Mississippi Department of Revenue manage 2,000% IT growth. The agency unified monitoring and improved uptime, saving... over $1 million by preventing downtime. Splunk enabled faster incident response and streamlined federal audits. Security operations became part of daily workflows, helping pass audits early. Splunk ITSI gave leaders clear insights into application health and business outcomes.
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Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
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Unanet helped Qlarant, a national government contractor, cut its month-end close time to eight days. Qlarant used Unanet’s ERP to... automate financial reporting, modernize procurement, and integrate travel and expense management with Concur. The solution improved accuracy, sped up accounts payable, and boosted project information flow. Qlarant’s CFO praised Unanet for streamlining operations and supporting compliance needs.
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Foundant's Grant Lifecycle Manager helped Missoula County move from email-based grant management to a centralized system. The county now uses... a single portal for applicants and real-time reporting for staff. Grantees can see their full request history. Public-facing dashboards were built to improve transparency. Staff praise Foundant's fast customer support and client-focused culture.
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EcosAgile provided Comune di Biassono with the eGreenPass L device to meet new Green Pass verification rules. The solution enabled... fast QR code checks for both employees and citizens. The device features a 5MP camera with autofocus for reading all certificate types. It sends email notifications for negative results and daily summaries. Integration with a thermal printer allows real-time validation receipts, improving access control.
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FileMaker helped the Georgia Department of Agriculture’s Food Safety Division save 36 hours per week. The team automated training data... tracking for 90 inspectors. Before, they spent almost 40 hours weekly on manual records maintenance. With the new system, time spent dropped by 90%. Inspectors now send documents faster and trust the process more. The division saw a big boost in work quality and efficiency.
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SuperOffice CRM helped Wege-Zweckverband (WZV) centralize all customer and business information. WZV integrated SuperOffice with their ERP, document management, and... custom order systems. The solution enabled mobile working and improved user acceptance across departments. WZV saw reduced information loss, better team spirit, and higher work quality. SuperOffice became the main platform for customer contact and task management.
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OutSystems helped Waka Kotahi New Zealand Transport Agency modernize its driver license theory testing. The agency replaced outdated systems with... a cloud-based platform, built in under six months. The new solution cut administration time by 20%. It eliminated manual data entry and reduced fraud risk. Now, tests can be run anywhere, on any device, with a modern user interface.
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Simpleview CMS and AudioEye helped Visit Delaware launch a new website. The redesign aimed to improve user experience, boost exposure... for events and attractions, and ensure digital accessibility. After launch, travel guide requests rose by 45%. Events page views increased by 37%. Attractions landing page views jumped 256%. The AudioEye integration made the site more accessible for all visitors.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Bitrix24 helped Miritel automate regulatory compliance workflows in Bulgaria. Miritel used Bitrix24 CRM to manage document requests, automate notifications, and... streamline customer service. The platform enabled clear traceability and automated creation of official documents. Bitrix24's Contact Center unified communication channels, improving client interactions. Miritel now delivers documents efficiently both locally and abroad.
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vtenext helped Regione Basilicata digitize and automate technical support requests. The platform unified internal and external service channels, managed GDPR... compliance, and enabled targeted communications. Staff and citizens now use a single portal for support, tracking, and updates. Automated workflows and centralized data improved productivity and reduced manual work. The project increased citizen satisfaction and streamlined supplier management.
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Cornerstone helped talent. brussels cut time-to-hire from 170 to 60 days for public sector roles. The platform unified recruitment, learning,...and performance management for over 4,000 employees. Candidate drop-out rates fell from 75% to 25%. More than 2,500 learnings and 300 e-learnings are now available across 14 administrations. The solution drove major cost savings and improved collaboration between Brussels-Capital Region agencies.
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Triple Zero Victoria uses Open LMS to improve compliance training for emergency response staff. The organization handles emergency calls every... 10 seconds and must keep its team up to date with training. Open LMS provides real-time reporting, which has increased compliance completion rates. Triple Zero Victoria also benefits from fast, reliable support from Open LMS. The solution helps ensure staff are always ready to respond to emergencies.
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WorkSafe BC used Udutu to deliver mandatory workplace safety training to over 10,000 workers across British Columbia. The training reached... employees in remote locations with different levels of internet access. Udutu helped develop course content and managed the LMS for consistent delivery. Every worker received the required training, no matter where they worked. This ensured compliance and improved safety standards across the province.
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Kahoot! helped the Royal Norwegian Consulate General in Houston energize their shipping conference. They used Kahoot! to send a pre-event... quiz, building excitement and informing attendees. During the event, teams played a live Kahoot! quiz to boost networking and reinforce learning. After the conference, a Kahoot! survey gathered feedback from participants. This approach increased engagement before, during, and after the event.
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Canvas LMS helped a large state department of public safety train over 2,000 employees. Before Canvas, tracking and managing courses... was hard and slow. Canvas made it easy to create, deliver, and track training for police, dispatchers, and crime lab staff. The department now uses Canvas for leadership and academy programs. Employees like the new system and find it easy to use. Training is now more flexible and can grow with the department.
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Canvas LMS helped a large state department of public safety train over 2,000 employees. Before Canvas, tracking and managing courses... was hard and slow. Canvas made it easy to create, deliver, and track training for police, dispatchers, and crime lab staff. The department now uses Canvas for leadership and academy programs. Employees like the new system and find it easy to use. Training is now more flexible and can grow with the department.
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MILPERSCOM LSC supports over 60,000 learners with dominKnow | ONE. The team needed to deliver scalable, adaptable training for diverse... military roles. Previous tools required building separate versions for each device, causing inefficiency. dominKnow | ONE enabled single-source, responsive course design and parallel development across teams. Now, MILPERSCOM LSC updates and manages learning content faster, with better collaboration and governance.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Epping Forest District Council used Litmos LMS and content to solve training challenges. They improved compliance tracking and made learning... easier for 580 employees and 50 councilors. Engagement reached 90%, with safeguarding compliance at 94% and health and safety at 80%. Prebuilt Litmos courses saved weeks of work per course. Councilors now have better access to personal development and onboarding.
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Relias Learning helped the 25th Judicial District Youth Services cut training costs by 25% to 50%. Before, staff traveled for... up to 2.5 days for required training, increasing expenses. With Relias, almost all 40 hours of annual training are now completed online. The platform tracks and documents staff progress, making administration easier. Staff now access a wide range of training content without leaving their location.
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Hamilton Township Volunteer Fire Department used TargetSolutions Volunteer Edition to improve training management. The department replaced manual, paper-based processes with... a digital platform. This change made training tracking and reporting much faster and easier. The new system reduced administrative work and helped the team stay organized. The solution fit their budget and supports future growth.
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Helpjuice helped a local Utah government create a central knowledge base for residents. The city needed a simple way for... staff to access and share information across departments. Helpjuice made it easy for employees to find answers and reduced the need for IT support. The platform's dashboard and analytics features improved user adoption. The city plans to expand the knowledge base for public use.
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London Metropolitan Police used Sprinklr to manage rising demand for social media services. The force unified digital interactions on one... customer experience platform. Sprinklr Service helped agents save over 3,000 workdays by automating manual tasks. The police cut social media technology costs by 70%. Citizens now get faster, more personal responses across digital channels.
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OTRS helped LaSuB support 32,000 teachers across 1,565 schools. Before OTRS, support requests were slow and confusing. Manual email handling... caused delays and duplicate work. OTRS introduced a ticketing system and a central knowledge base. Now, support is two-thirds faster. The team manages requests with a small staff and responds quickly. Automation handles frequent teacher reassignments, reducing admin work. Staff find the system easy and intuitive.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Invest India and Startup India used Vision Helpdesk to improve their customer support. They faced issues with slow ticket tracking,... lack of automation, and no SLA records. Vision Helpdesk provided a customized dashboard, social media integration, and multi-domain management. The solution enabled better reporting, automated workflows, and faster response times. Staff saved time with predefined replies and automated alerts. Security was improved with daily database backups.
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BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced manual, multi-step... processes with automated workflows and approvals. Tasks could be assigned to teams, and all steps were visible in one place. The solution improved service delivery across departments, including police and fire. Employees found BOSSDesk easy to use after training.
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Central Bedfordshire Council used SightCall to improve remote inspections and tenant repair services. Before, first-time fix rates were 77.3%. After... using SightCall, rates rose to 98.84%. The council reduced site visits and travel time. Maintenance teams cleared COVID-19 backlogs in weeks. Tenants reported high satisfaction with remote visual support.
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NinjaOne helped the City of El Dorado cut ticket resolution time by 90%. The IT team now manages all endpoints... remotely, saving travel costs. The mobile app gives full flexibility to IT staff. Unlimited customer support is included at no extra cost. The city moved from manual processes to a cloud-native solution. This improved efficiency for the entire IT department.
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Splunk Observability helped the Mississippi Department of Revenue manage 2,000% IT growth. The agency unified monitoring and improved uptime, saving... over $1 million by preventing downtime. Splunk enabled faster incident response and streamlined federal audits. Security operations became part of daily workflows, helping pass audits early. Splunk ITSI gave leaders clear insights into application health and business outcomes.
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Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
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Uganda National Roads Authority used ADAudit Plus to improve Active Directory security. They needed better audit efficiency and identity protection.... ADAudit Plus helped them automate user provisioning and de-provisioning. The solution also enabled full visibility into Azure AD changes. UNRA now audits critical changes and tracks logons more easily. This improved their security and compliance.
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London Metropolitan Police used Sprinklr to manage rising demand for social media services. The force unified digital interactions on one... customer experience platform. Sprinklr Service helped agents save over 3,000 workdays by automating manual tasks. The police cut social media technology costs by 70%. Citizens now get faster, more personal responses across digital channels.
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London Metropolitan Police used Sprinklr to manage rising demand for social media services. The force unified digital interactions on one... customer experience platform. Sprinklr Service helped agents save over 3,000 workdays by automating manual tasks. The police cut social media technology costs by 70%. Citizens now get faster, more personal responses across digital channels.
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London Metropolitan Police used Sprinklr to manage rising demand for social media services. The force unified digital interactions on one... customer experience platform. Sprinklr Service helped agents save over 3,000 workdays by automating manual tasks. The police cut social media technology costs by 70%. Citizens now get faster, more personal responses across digital channels.
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The City of Dubrovnik uses Determ to monitor public opinion in real time. The platform helps city officials track media,... social media, and public sentiment on key topics. This enables faster crisis response and better communication with citizens. Determ's reporting and analysis tools help the city improve messaging and spot gaps. City leaders say Determ makes daily work easier and more effective.
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Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
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Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
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Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
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EmbedSocial helped the City of West Hollywood bring social media content from over two dozen profiles directly to their website. The Communications Department... wanted to reach people who do not use social media platforms. With EmbedSocial, they aggregated posts from Facebook, Twitter, and Instagram onto city webpages. This made city updates and announcements easy to access for all visitors. The city expanded its social media reach and improved community engagement.
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Agorapulse helped the National Museum of Natural History manage 3,000 annual social media posts. The museum used Agorapulse to centralize... planning and analyze real-time performance. The team grew its online community to 800,000 subscribers. Agorapulse saved time by automating tasks and made reporting easy. The museum now focuses on creative content and better engagement.
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France. fr uses Flockler to inspire travel by curating user-generated photos from social media. The #JeRedécouvrelaFrance campaign encourages visitors to...share their holiday images with a branded hashtag. Flockler displays the best photos in a social media wall, making travel content more engaging. This approach builds trust and helps visitors discover new destinations. User-generated content boosts the impact of France.fr’s marketing.
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Million Tech delivered an RFID smart library solution for the Legislative Council Library in Hong Kong. The library needed to... register and tag 50,000 books and 40,000 records quickly, including rare items. Robots now help visitors find books and guide exhibition tours. RFID tagging improved collection management accuracy. The upgrade made library operations more efficient and enhanced the user experience for staff and the public.
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Verizon Connect Reveal helped Clare County Sheriff’s Department improve officer safety and vehicle visibility. The department needed a better way... to track vehicles and respond quickly in emergencies. Reveal’s easy installation and live map features let dispatchers and officers locate cars instantly. The system helps coach drivers, prolong vehicle life, and provides data for evidence. Officers and leadership value the increased safety and operational efficiency.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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GPS Insight helped the City of Las Vegas manage 1,300 fleet assets with real-time tracking and maintenance alerts. The city used... the platform for route optimization, asset monitoring, and department-specific invoicing. This led to cost savings on maintenance, labor, and parts, and extended the life of vehicles. The system also improved planning for future electric vehicle integration. City staff praised GPS Insight for its professionalism and customer service.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Fresno County used Fulcrum to speed up FEMA damage assessments after the 2020 Creek Fire. In less than 24 hours,... they built and deployed custom apps for field teams. Volunteers collected real-time data on roads, hazardous materials, and structures. The platform integrated with their GIS system for live updates and accurate reporting. This helped Fresno County save time and improve disaster response.
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BiznusSoft HR helped the Minnesota Department of Corrections modernize time and attendance tracking for over 7,000 inmates. The solution replaced... outdated spreadsheets with a secure, barcode-based system built on Salesforce. Supervisors now track labor in real time across seven facilities. Automated workflows connect HR, finance, and payroll, reducing errors and speeding up approvals. On-demand dashboards give instant access to labor costs, placements, and compliance data.
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The United States Army used the Appian Platform to solve slow procurement cycles and fragmented systems. They built the Army... Contract Writing System (ACWS) in 23 weeks. ACWS unified contract management and automated key processes. It integrated with Army ERP and financial systems for a single data view. Army contracting professionals now generate documents and manage contracts faster. The solution improved efficiency and data sharing across the Department of Defense.
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Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
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Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
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ScriptRunner helped the City of Munich automate IT tasks and streamline credential management. The IT team used ScriptRunner to centralize... PowerShell scripts and connect workflows with ServiceNow and Microsoft 365. This reduced redundant work and improved security by allowing backups and log collection without full admin rights. Recurring tasks like granting Active Directory access are now automated, saving time and ensuring consistent quality. The IT department can now focus on more meaningful projects, and automation is expanding to more areas.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Exit Bee helped the UK Government reach millions with Covid-19 updates. The campaign used Exit Ads to target users reading... pandemic-related content. Display and video ads delivered reliable information and fought misinformation. The campaign achieved a 3.55% click-through rate and over 95% viewability. The UK GOV team praised Exit Bee for high CTRs and strong service.
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Progress MarkLogic helped Los Alamos National Laboratory centralize and standardize metadata for decades of scientific and weapons data. Before, researchers struggled... to find and reuse information due to inconsistent metadata. The new solution unified data sources and improved metadata management. This made it easier to discover, access, and reuse critical data. The platform reduced integration complexity and operational overhead, supporting secure, large-scale scientific data discovery.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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BlackBerry AtHoc helps Contra Costa County protect 1. 1 million residents with fast, reliable emergency alerts. The county uses AtHoc...to send targeted notifications for chemical spills, fires, and floods. Agencies coordinate through a single platform, improving response times and public safety. Automated alerts and geotargeting reach more households than the state average. BlackBerry’s secure system supports ongoing optimization and compliance with new regulations.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Fresno County used Fulcrum to speed up FEMA damage assessments after the 2020 Creek Fire. In less than 24 hours,... they built and deployed custom apps for field teams. Volunteers collected real-time data on roads, hazardous materials, and structures. The platform integrated with their GIS system for live updates and accurate reporting. This helped Fresno County save time and improve disaster response.
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Boone County Sheriff's Office needed a secure way to share sensitive case files. They struggled with unreliable storage and risky... file transfers. Tresorit provided zero-knowledge, end-to-end encryption and easy-to-use software. Detectives now store, sync, and share files safely, even from mobile devices. Collaboration improved, and all staff adopted the solution. The agency tracks file access and confirms receipt, making investigations smoother and more secure.
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Ademero's platform helped the Department of Social Services digitize benefit applications. Processing times dropped from 21 days to 5 days,... a 75% improvement. Citizen satisfaction rose from 48% to 76%, a 58% increase. The agency saved $3.2M in annual operating costs. Error rates fell from 12% to 2%, reducing mistakes by 84%. Staff now spend less time on manual tasks and more on helping citizens.
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Splunk Observability helped the Mississippi Department of Revenue manage 2,000% IT growth. The agency unified monitoring and improved uptime, saving... over $1 million by preventing downtime. Splunk enabled faster incident response and streamlined federal audits. Security operations became part of daily workflows, helping pass audits early. Splunk ITSI gave leaders clear insights into application health and business outcomes.
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Qmatic helped Gemeinde Uppsala manage 300 daily visitors with a new queue system. Before, all visitors waited in one line,... causing long waits and confusion. Now, a self-service terminal and digital signage let visitors check in for appointments or services in multiple languages. Staff get instant notifications when visitors arrive. The system gives access to real-time statistics on visitor numbers and wait times. Employees are happier, and the visitor flow is much smoother.
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Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly inbound calls. The solution improved call distribution and workforce management across... nine entities. Parking Brussels added five new entities in one year and hired more staff after workforce analysis. Customer satisfaction increased due to better call handling and faster response times. The contact center now has 27 agents providing quality service.
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Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
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Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
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Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
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Genesys Cloud helped Housing Direct cut IT faults from 1,200 to just three per year. The team improved agent productivity... and collaboration. Training time for new agents dropped from four weeks to just days. Staff can now work from home and use hands-free softphones. Customers get faster service with callback options and fewer call transfers. Housing Direct can now innovate and launch new services quickly.
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Eckoh helped Transport for London (TfL) handle millions of customer interactions each year. TfL used Eckoh's IVR and call routing... to automate journey planning and payments. Secure payment solutions ensured PCI DSS compliance and protected customer data. The system managed over 7 million calls per year and enabled fast, accurate service. Automated chat and payment IVRs reduced call queues and improved customer satisfaction. TfL now delivers faster, safer, and more efficient travel support for London.
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Mindful helped the Connecticut Department of Labor manage a 500% surge in unemployment claims during the COVID-19 pandemic. The team deployed... Mindful with Amazon Connect in under a week, reducing repeat calls by 60% in a single day. With callback scheduling and SMS notifications, agents could focus on unique callers and improve claimant experience. The department gained insights into caller needs, allowing better staffing and faster online solutions. Mindful enabled the small team to serve thousands more people quickly and efficiently.
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Nutrient SDK enabled the Austrian government to add secure digital signatures to the Digitales Amt app. Citizens can now sign... PDF documents digitally with legal validity. Nutrient was chosen for its easy integration, strong security, and offline capability. The team quickly delivered a custom signature appearance to meet project needs. Support was fast, with direct access to engineers. The new app version marks a milestone in Austria’s digital government services.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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HID Global provided the Italian National Police Force with secure ID cards. The Carabinieri needed to replace four separate credentials... with one multi-purpose card. The new card uses LaserCard optical security, two chip technologies, and secure printing. It offers tamper-proof, counterfeit-resistant features and stores personal, biometric, and health data. The solution enables secure facility access, e-government services, and identity verification.
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Eptura Asset helped the City of West Kelowna Water Treatment Plants boost operational efficiency and productivity by 50%. The team moved... from a work order-driven approach to an asset-focused strategy. Staff now track asset histories, streamline preventive maintenance, and use mobile QR code scanning for instant access to information. The new system improved data accuracy, reduced time spent on inspections, and enabled detailed budget tracking. These changes led to measurable cost savings and better maintenance planning.
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MILPERSCOM LSC supports over 60,000 learners with dominKnow | ONE. The team needed to deliver scalable, adaptable training for diverse... military roles. Previous tools required building separate versions for each device, causing inefficiency. dominKnow | ONE enabled single-source, responsive course design and parallel development across teams. Now, MILPERSCOM LSC updates and manages learning content faster, with better collaboration and governance.
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The Pakistan Polio Eradication Programme faced a major setback after false rumors about the polio vaccine spread on social media in April 2019. Viral videos claimed... children fell ill after vaccination, leading to panic and a surge in vaccine refusals. Over two million children went unvaccinated, and polio cases jumped from 12 in 2018 to 144 in 2019. The government suspended its vaccination campaign and later launched emergency efforts to recover. Social media platforms and government agencies responded with new policies to fight misinformation.
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Canonical provided the European Space Agency with managed IT services and open source infrastructure solutions. ESA needed to double its... space missions by 2030 and faced challenges with complex, mission-specific systems. Canonical deployed Kubernetes, Ceph, PostgreSQL, and Kafka to automate and centralize operations. This reduced costs, simplified management, and improved reliability for mission-critical systems. ESA now benefits from 24/7 monitoring, automatic updates, and scalable infrastructure for future missions.
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Progress MarkLogic helped Los Alamos National Laboratory centralize and standardize metadata for decades of scientific and weapons data. Before, researchers struggled... to find and reuse information due to inconsistent metadata. The new solution unified data sources and improved metadata management. This made it easier to discover, access, and reuse critical data. The platform reduced integration complexity and operational overhead, supporting secure, large-scale scientific data discovery.
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Bitrix24 helped Miritel automate regulatory compliance workflows in Bulgaria. Miritel used Bitrix24 CRM to manage document requests, automate notifications, and... streamline customer service. The platform enabled clear traceability and automated creation of official documents. Bitrix24's Contact Center unified communication channels, improving client interactions. Miritel now delivers documents efficiently both locally and abroad.
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Kahootz powers the FutureNHS platform, supporting the NHS's GIRFT programme. Over 24,000 members use the platform to review and improve... health services in England. GIRFT identifies and addresses variations in clinical practice, aiming to standardize care and reduce costs. The programme has saved millions of pounds, improved patient outcomes, and enhanced efficiency across more than 40 specialties. Kahootz enables collaboration and data sharing for better healthcare delivery.
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Boone County Sheriff's Office needed a secure way to share sensitive case files. They struggled with unreliable storage and risky... file transfers. Tresorit provided zero-knowledge, end-to-end encryption and easy-to-use software. Detectives now store, sync, and share files safely, even from mobile devices. Collaboration improved, and all staff adopted the solution. The agency tracks file access and confirms receipt, making investigations smoother and more secure.
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District Administration Ahrweiler used Fellow LMS to launch eLearning for 400 employees. Before, all training was in person. Now, staff... can learn about data protection and IT security online, anytime. The LMS lets them mix self-made and ready-made courses. This saves time and helps new hires get up to speed fast. The platform is easy for everyone to use, with no installation needed.
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QMetry helped a large government organization modernize its test management. The organization needed better visibility, traceability, and accessibility compliance. QMetry... integrated with Jira and AWS Bedrock, enabling agile test management and codeless automation. The results included 50% lower maintenance efforts, 30% faster testing, and a 15% reduction in time to market. The organization also saw a 30% greater ROI.
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FDOT and GDOT used Opiniator to replace paper comment cards with real-time digital feedback at highway rest areas. This change cut... complaint resolution times from weeks to seconds. Maintenance crews now get instant alerts about issues, improving response and accountability. The system increased visitor participation and allowed managers to track contractor performance with data. Both states shifted to demand-based maintenance, improving hygiene and visitor satisfaction.
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Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps maritime... workers by asking questions about mental and physical health, work culture, and support. Workers get instant, tailored advice after completing the survey. Management receives summary reports to understand feedback and improve working conditions. The solution aims to make life safer and better for seafarers.
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SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
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SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
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SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Norfolk County Council used SmartSurvey to gather feedback from staff and the public. They needed a UK-based survey tool that... met strict data protection laws. SmartSurvey helped them reduce print and postage costs and cut reliance on third-party research. The council now creates engaging surveys for many departments. They receive ongoing training and support from SmartSurvey.
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Q-Flow by ACF Technologies helped Ayuntamiento de Parla modernize citizen services across four offices. The city managed 10,000–12,000 monthly visits... and faced long wait times and manual processes. Q-Flow unified appointment booking, queue management, and digital check-in, reducing wait times and streamlining operations. Supervisors gained real-time dashboards and reporting. The new system improved transparency, efficiency, and scalability for future growth.
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Eptura Asset helped the City of West Kelowna Water Treatment Plants boost operational efficiency and productivity by 50%. The team moved... from a work order-driven approach to an asset-focused strategy. Staff now track asset histories, streamline preventive maintenance, and use mobile QR code scanning for instant access to information. The new system improved data accuracy, reduced time spent on inspections, and enabled detailed budget tracking. These changes led to measurable cost savings and better maintenance planning.
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Advanced Kiosks built a Tribute Station for the New York State Department of Health to honor fallen EMS professionals. The interactive kiosk... lets visitors search 140+ honoree profiles and view detailed biographies. Families can update or add information, keeping the memorial current. The system includes a QR code for mobile and web access, making the tribute accessible anywhere. The digital memorial is expandable and easy to update as new honorees are added.
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Envoy helped Alberta Energy Regulator cut its office space by 75%. The agency saved $15 million in leases over 10... years and $70,000 yearly on security. Envoy automated visitor sign-in and desk booking, making the workplace more flexible. Employees now reserve desks and manage schedules with ease. Integration with Microsoft Teams and Cisco Meraki improved security and communication. Staff are happier and more productive in the new environment.
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Qwaiting helped People's Association in Singapore manage staff operations and solve queue problems. The organization faced issues with internal communication... and tracking staff activity. Qwaiting provided a queue management system, real-time dashboards, and secure API support. Staff now use a unified dashboard, real-time reporting, and SSO for secure access. The solution improved communication and made daily task management easier.
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Powerfront INSIDE Agentic AI helped Bayside City Council improve resident satisfaction by 147%. The AI chatbot resolved 92% of resident... enquiries on its own, working 24/7. Webform submissions dropped by 23.5%. The council used AI to make digital services easier and more accessible. No accuracy complaints were reported. Ethical, scalable AI set a new standard for local government service.
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Flowfinity helped the City of Cincinnati Wastewater Division manage field operations for over 1 million residents. The team replaced paper... forms and outdated laptops with mobile workflow apps, saving $87,500 in hardware costs. Flowfinity enabled business users to build and update apps without IT, cutting development time and costs. The division gained 30% more time for field work and saved $76,000 annually in call center costs. Accurate data capture improved decision-making and customer service.
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Betty Blocks helped the Province of South Holland replace manual Excel workflows with a centralized platform. The new system automated... financial supervision and claims processing. Employees now manage all data and reporting in one place. This reduced errors, saved time, and improved collaboration. Real-time dashboards give better visibility into operations. The province gained full control over complex data processes.
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QMetry helped a large government organization modernize its test management. The organization needed better visibility, traceability, and accessibility compliance. QMetry... integrated with Jira and AWS Bedrock, enabling agile test management and codeless automation. The results included 50% lower maintenance efforts, 30% faster testing, and a 15% reduction in time to market. The organization also saw a 30% greater ROI.
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QMetry helped a large government organization modernize its test management. The organization needed better visibility, traceability, and accessibility compliance. QMetry... integrated with Jira and AWS Bedrock, enabling agile test management and codeless automation. The results included 50% lower maintenance efforts, 30% faster testing, and a 15% reduction in time to market. The organization also saw a 30% greater ROI.
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QMetry helped a large government organization modernize its test management. The organization needed better visibility, traceability, and accessibility compliance. QMetry... integrated with Jira and AWS Bedrock, enabling agile test management and codeless automation. The results included 50% lower maintenance efforts, 30% faster testing, and a 15% reduction in time to market. The organization also saw a 30% greater ROI.
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QMetry helped a large government organization modernize its test management. The organization needed better visibility, traceability, and accessibility compliance. QMetry... integrated with Jira and AWS Bedrock, enabling agile test management and codeless automation. The results included 50% lower maintenance efforts, 30% faster testing, and a 15% reduction in time to market. The organization also saw a 30% greater ROI.
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Million Tech delivered an RFID smart library solution for the Legislative Council Library in Hong Kong. The library needed to... register and tag 50,000 books and 40,000 records quickly, including rare items. Robots now help visitors find books and guide exhibition tours. RFID tagging improved collection management accuracy. The upgrade made library operations more efficient and enhanced the user experience for staff and the public.
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OpenProject helps the Berlin Senate Department for Education manage complex IT projects. The department uses hybrid project management to combine... classic planning with agile methods. OpenProject gives a clear view of project status, responsibilities, and progress. All IT projects follow a standard process mapped in OpenProject, from idea to completion. This central platform improves transparency, coordination, and control across teams.
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PlanStreet helped Bermuda Housing Corporation digitize housing applications and automate social case management. Staff now process applications online, cutting paperwork... and manual data entry. PlanStreet integrates with MRI Property Management, syncing applicant data and tenancy updates. Case managers track services and compliance in one place. Real-time dashboards improve reporting and audit readiness. Residents get faster service and better communication.
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Planzone helped the Département des Yvelines manage large public projects. The department used Planzone to coordinate many internal and external... teams. The tool made it easier for agents to organize and share project information. Planzone supported the digital transformation of public policies. The department improved daily operations for residents with this solution.
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Progress MarkLogic helped Los Alamos National Laboratory centralize and standardize metadata for decades of scientific and weapons data. Before, researchers struggled... to find and reuse information due to inconsistent metadata. The new solution unified data sources and improved metadata management. This made it easier to discover, access, and reuse critical data. The platform reduced integration complexity and operational overhead, supporting secure, large-scale scientific data discovery.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Gevme and Snapsight powered GovInsider’s Festival of Innovation 2025, managing over 1,200 attendees. The event used touchless check-in, session tracking,... and real-time AI content summaries. Attendees checked in quickly and accessed session insights even if they missed them live. Exhibitors captured leads efficiently with digital tools. The content team saved time with instant session summaries, improving reporting and engagement. The event showcased digital transformation in government event management.
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Eventtia helped ProColombia manage over 130 large networking events since 2018. ProColombia needed to streamline event logistics, registration, and attendee... communication for meetings with up to 30,000 participants. Eventtia's platform enabled easy event replication, self-service scheduling, and targeted communications. The solution allowed ProColombia to focus less on logistics and more on event value. They managed up to 15,000 scheduled meetings in a single event, strengthening stakeholder relationships.
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City of Surrey used LoginRadius to launch the MySurrey Portal, a single digital platform for all municipal services. The portal lets... citizens access services like permits, taxes, and recreation with one login. LoginRadius provided a hosted identity solution, enabling easy registration, login, and profile management. Integrations with Upaknee and PerfectMind improved newsletter and recreation service access. The project helped Surrey serve a fast-growing population without expanding physical offices.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Eventdrive helped OCVV, a European agency, improve event management. Before, OCVV used Excel and emails, making teamwork hard. With Eventdrive,... organizers now use a simple platform to manage invites and track responses. The mobile app boosts engagement with live polls and feedback. In 2019, four users ran 12 events with up to 67 participants each. The team saves time and works together better.
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Pimcore helped SwissSkills build a new web platform for national professional championships. SwissSkills needed to clean and centralize a large... historical database. Pimcore's DXP/CMS, PIM/MDM, and DAM enabled unified data, advanced search, and multi-language support. The project used an iterative approach with three sprints. SwissSkills now manages content flexibly and delivers a modern user experience.
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Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
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Swiftype Site Search helped the City of Portland improve website search accuracy for over 200,000 pages. After switching from Google... Site Search, the city saw search volume drop by half, showing users found information faster. Implementation took about an hour, using Swiftype’s web crawler and document indexing. City staff can now update search results easily and test changes before going live. Citizens report faster, more relevant search results, making the website easier to use.
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Stackla helped Brisbane City Council manage crisis communication during the 2013 floods. The council used a Stackla-powered social hub to... centralize real-time updates from official agencies and the community. The hub received over 230,000 visits in three days. Residents accessed accurate, moderated information and live user-generated content. The solution improved public engagement and won national awards for social marketing.
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EmbedSocial helped the City of West Hollywood bring social media content from over two dozen profiles directly to their website. The Communications Department... wanted to reach people who do not use social media platforms. With EmbedSocial, they aggregated posts from Facebook, Twitter, and Instagram onto city webpages. This made city updates and announcements easy to access for all visitors. The city expanded its social media reach and improved community engagement.
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HIVO helped the City of Busselton manage its growing image library. The platform let staff, council members, and partners easily... share and find images. HIVO gave marketing teams control over high-resolution image access. It stopped duplication by storing all images in one cloud location. The City used HIVO to keep branding assets consistent and secure. Staff could sort images by department and event, making collaboration simple.
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Marvia helped Pleegzorg Nederland launch a national foster care campaign. The brand portal included a DAM and branded templates. Local... organizations could create campaign materials quickly without designers. Over 4,000 people engaged with the campaign site and mailing. The portal enabled 84 users to create more than 3,000 materials from 31 templates.
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VA Sports Programs used AiRISTA’s RTLS technology to keep athletes and staff safe during events. The system helped enforce social... distancing and enabled fast contact tracing when covid cases appeared. Staff could adjust tag alerts from beeping to flashing lights for less distraction. AiRISTA provided quick, knowledgeable support during urgent situations. The solution improved event safety and workflow for hundreds of participants.
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Acquia and Sitback Solutions helped the NSW Department of Climate Change, Energy, the Environment and Water launch two digital tools for energy savings. The platform uses... a headless Drupal architecture and Acquia Cloud to deliver real-time, personalized energy savings estimates. It processes over 1.8 million modeled scenarios and supports different user journeys for households, renters, and businesses. Policy teams can update rules without developer help, reducing maintenance. The solution met strict government standards and launched on time for a ministerial deadline.
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Oodrive Work helped the régie de l'Eau Bordeaux Métropole secure its critical IT systems. The public utility needed to protect... sensitive data and meet strict ANSSI regulations. Oodrive Work was deployed in just 15 days, offering secure document sharing and easy integration with existing workflows. The solution's intuitive interface made adoption fast for 450 employees. REBM now benefits from a highly secure, compliant, and scalable collaboration platform.
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SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
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France. fr uses Flockler to inspire travel by curating user-generated photos from social media. The #JeRedécouvrelaFrance campaign encourages visitors to...share their holiday images with a branded hashtag. Flockler displays the best photos in a social media wall, making travel content more engaging. This approach builds trust and helps visitors discover new destinations. User-generated content boosts the impact of France.fr’s marketing.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Three Rivers Park District used Rebrandly to manage QR code links across 30,000 acres and 25 parks. The solution helped... avoid replacing over 300 signs and enabled tracking of more than 1 million scans in a year. Staff updated hundreds of URLs instantly, saving time and money. Rebrandly's integrations let teams automate workflows and keep digital resources current. Visitor experience improved with easy access to park info and remote payment options.
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Xerox IT Solutions helped the Vermont Judiciary modernize its network. The new system increased network capacity by 50 times and... cut costs by 10%. The Judiciary achieved 100% uptime and reduced network restoration from weeks to three hours. Microsoft Intune cut device setup time by 75%. Data center costs dropped by 25% after moving to a new hypervisor. The solution enabled secure, hybrid court operations for Vermont's courts.
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Crisp helps Réfugiés. info support refugees in France with real-time, multilingual chat. The team manages about 70 conversations weekly across...WhatsApp, Messenger, SMS, and their website. Crisp lets them tag, prioritize, and segment chats for topics like housing and jobs. The platform makes it easy to assign conversations and follow up. Crisp’s support team is responsive and understands their unique needs. This approach ensures refugees get timely, personalized help when they need it most.
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Velaro's chat and AI-powered chatbot helped the City of Doral triple customer engagements from 253 to 750 in one year. The Building Department... used Velaro to centralize support, answer questions faster, and provide 24/7 service. Residents and contractors now get quick answers through live chat and direct links. Staff can update responses easily and track user needs. The city improved communication and kept a personal touch as it grew.
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Global Affairs Canada used Comm100's omnichannel platform to improve citizen support. They added live chat, AI chatbot, and WhatsApp to... help Canadians get answers fast. The AI chatbots now handle 78% of chats, freeing agents for complex cases. Live chat wait times dropped to just 57 seconds. WhatsApp became key for crisis response, especially during the Paris Olympics. Agents now see all messages in one place, making support more efficient.
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Global Affairs Canada used Comm100's omnichannel platform to improve citizen support. They added live chat, AI chatbot, and WhatsApp to... help Canadians get answers fast. The AI chatbots now handle 78% of chats, freeing agents for complex cases. Live chat wait times dropped to just 57 seconds. WhatsApp became key for crisis response, especially during the Paris Olympics. Agents now see all messages in one place, making support more efficient.
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Foundant's Grant Lifecycle Manager helped Missoula County move from email-based grant management to a centralized system. The county now uses... a single portal for applicants and real-time reporting for staff. Grantees can see their full request history. Public-facing dashboards were built to improve transparency. Staff praise Foundant's fast customer support and client-focused culture.
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Foundant's Grant Lifecycle Manager helped Missoula County move from email-based grant management to a centralized system. The county now uses... a single portal for applicants and real-time reporting for staff. Grantees can see their full request history. Public-facing dashboards were built to improve transparency. Staff praise Foundant's fast customer support and client-focused culture.
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Submittable helped the State of Montana launch 18 emergency COVID-19 grant programs in weeks. The platform enabled fast onboarding and... easy form building for 300 reviewers. Montana processed 5,000 applications in one day and over 18,000 total. Over $1 billion in relief funds were committed, supporting nearly 12,000 businesses and organizations. Submittable’s reporting and fund tracking features made grant management simple and effective.
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Haiilo helped RVO boost LinkedIn impressions by 177% and engagement by 14%. RVO used Haiilo to turn 6,100 employees into... a trusted communication channel. The platform, branded as RVOfan, made it easy for staff to share content and connect across teams. RVO focused on LinkedIn, training, and authentic employee stories. This approach improved both internal visibility and external reach.
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Pimcore helped SwissSkills build a new web platform for national professional championships. SwissSkills needed to clean and centralize a large... historical database. Pimcore's DXP/CMS, PIM/MDM, and DAM enabled unified data, advanced search, and multi-language support. The project used an iterative approach with three sprints. SwissSkills now manages content flexibly and delivers a modern user experience.
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Progress MarkLogic helped Los Alamos National Laboratory centralize and standardize metadata for decades of scientific and weapons data. Before, researchers struggled... to find and reuse information due to inconsistent metadata. The new solution unified data sources and improved metadata management. This made it easier to discover, access, and reuse critical data. The platform reduced integration complexity and operational overhead, supporting secure, large-scale scientific data discovery.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Acquia and Sitback Solutions helped the NSW Department of Climate Change, Energy, the Environment and Water launch two digital tools for energy savings. The platform uses... a headless Drupal architecture and Acquia Cloud to deliver real-time, personalized energy savings estimates. It processes over 1.8 million modeled scenarios and supports different user journeys for households, renters, and businesses. Policy teams can update rules without developer help, reducing maintenance. The solution met strict government standards and launched on time for a ministerial deadline.
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Travel Texas used Vistar Media's demand-side platform and creative studio to launch a 3D digital out-of-home campaign. The campaign targeted... family travelers and adults in major U.S. cities using advanced audience and venue targeting. The 3D creative showcased Texas experiences, driving a 23% lift in travel intent and a 149% increase in website visits. Arrivals to Texas surged 7X compared to the previous year. The campaign proved that innovative 3D DOOH can boost awareness and real-world visits.
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Mvix digital signage helped Nassau County Clerk of Courts share important information with staff and visitors. Before Mvix, they had... no noticeboards, so staff spent extra time answering questions. With digital signage, visitors now find hours and directions on screens. Staff save time and can update all screens at once. Positive feedback came from both customers and staff.
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Cirrus LED helped Orbit Group solve problems with unreliable, low-cost LED signs in Manchester's Cat Alley. The old signs failed... quickly and were hard to update, making it tough to promote community events. Cirrus provided a durable outdoor LED sign with easy-to-use software. Now, Orbit Group can quickly update content, highlight local artists, and share event info. Community engagement increased, and people are eager to use the sign for their own events.
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ConnectedSign created five digital signage templates for Treasury Board Secretariat. The templates made it easy for departments to update and... display key documents and graphs. Each template followed strict security and branding rules. Employees can now quickly find important information for their department. The solution supports efficient communication across the Ontario Public Service.
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Hitachi Vantara helped the Southern Apennine District Basin Authority use IoT sensors and analytics to monitor water resources in real time. The Authority faced... risks from climate change, drought, and illegal activities. With multiparametric sensors and big data analytics, they gained better visibility of water anomalies and improved emergency response. The solution enabled faster incident detection and supported sustainability efforts. Officials now use dashboards to coordinate with emergency services and protect water sources.
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Siteimprove helped the City and County of Denver improve website accessibility and efficiency. A two-person web team managed over 3,000... pages and supported 140 content authors. Siteimprove's tools automated error detection and reporting, empowering content publishers to fix issues. The city saw a 25% increase in DCI score, a 32% rise in Accessibility score, and achieved a 94% Quality Assurance score. The web team saved eight hours each month by reducing manual analytics reporting.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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AUSSDA used Piwik PRO Analytics to track website traffic and measure marketing channel effectiveness. They needed a GDPR-compliant solution that... did not require heavy IT resources. Piwik PRO provided secure analytics and helped AUSSDA improve their website content. The platform allowed them to show progress to funders and optimize their communication strategy. AUSSDA valued the data security and privacy compliance offered by Piwik PRO.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Dynatrace helped the State of Michigan save $4. 4 million over five years. The unified observability platform replaced multiple outdated...tools and reduced staffing needs. Automated insights let teams find and fix issues in minutes, not weeks. Staff morale improved as manual tasks were eliminated. Dynatrace’s FedRAMP certification enabled secure rollout to over 200 applications across 20 agencies.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Genesys Cloud helped Housing Direct cut IT faults from 1,200 to just three per year. The team improved agent productivity... and collaboration. Training time for new agents dropped from four weeks to just days. Staff can now work from home and use hands-free softphones. Customers get faster service with callback options and fewer call transfers. Housing Direct can now innovate and launch new services quickly.
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Qwaiting helped People's Association in Singapore manage staff operations and solve queue problems. The organization faced issues with internal communication... and tracking staff activity. Qwaiting provided a queue management system, real-time dashboards, and secure API support. Staff now use a unified dashboard, real-time reporting, and SSO for secure access. The solution improved communication and made daily task management easier.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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Oracle Cloud HCM and ERP helped Choctaw Nation cut 25% of manual steps and reduce HR and payroll manual processes by over 80% in the first month. The tribal government... unified HR and finance data, improved reporting, and tightened business controls. Self-service HR tools gave 12,000 employees online access to pay and benefits. Financial and procurement processes became more standardized, with better control over spending. Security and approval routing were automated, simplifying workflows and reducing errors.
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