Case Studies for Government Administration | Real Results & ROI 2026

Statistics Finland used Hygraph to overhaul its statistical data publishing workflows. The team needed a secure, flexible CMS to manage... structured content and enable multichannel publishing. Hygraph allowed 250 users to work with custom permissions and granular roles. The API-first, frontend-agnostic setup improved content reuse and automation. The new system supports dynamic graphs, tables, and editorial content, all managed securely and efficiently.
Show More..

LILT helped the United States Air Force cut linguist onboarding time by over 50%. The platform increased translation velocity by... 10x. Linguist productivity rose by 3-4x. The intuitive AI platform made it easy for teams to learn and use. The Air Force completed more translation work in 4 months than in the previous 2 years. LILT enabled faster, more accurate translation for mission-critical defense needs.
Show More..

Evoq Content helped the Township of Langley, BC, redesign its outdated website. The new site improved service delivery for citizens... and made content management easier for government staff. The IT team used DNN modules for document organization, calendar integration, and analytics. They eliminated 80% of old content, making information easier to find. The platform delivered fast site performance and strong ongoing support for the IT department.
Show More..

DocStar Enterprise Content Management helped New Hanover, PA manage rapid population growth and a surge in development projects. The township faced... space shortages and paper overload, making records hard to access. DocStar enabled digital document storage, fast retrieval, and integration with GIS and code enforcement systems. Staff now save time, improve accuracy, and can access records instantly. The solution let New Hanover avoid costly building expansions and improved public access to information.
Show More..

Alaska Mental Health Trust Land Office managed over 1 million acres using paper records, making it hard to find information and risking poor decisions. They chose Document... Locator after side-by-side trials for its easy setup and strong search features. Staff now access digital files instantly, connect data, and make faster, smarter decisions. The scan module lets them search even old, low-quality documents. Remote access and reduced document redundancy save time and boost confidence in finding records.
Show More..

Windward helped a large US state government agency cut reporting development time by 90%. The agency manages alcohol regulation, with... over 3,000 employees and 280 locations. Windward enabled quick report creation using Microsoft Office, letting end users format and generate reports without IT help. Departments now get reports in the formats they need, saving time and money. The agency avoided costly software and reduced purchase approval time thanks to Windward's low price.
Show More..

Germany Trade & Invest (GTAI) used CoreMedia Content Management System to improve access to its global market insights. GTAI implemented an... AI-powered conversational search, making over 30,000 expert content items instantly searchable across 150 countries. Users now get fast, context-aware answers and can find relevant experts more easily. Real-time content indexing ensures up-to-date information. The solution reduced operational complexity and improved user experience for trade and investment research.
Show More..

Comarch modernized ZUS’s IT infrastructure by creating a private cloud. ZUS had struggled with outdated systems and a reliance on... one technology provider. Comarch migrated and virtualized servers, improving business continuity and security. The new IT framework enabled cost savings and better user experience. ZUS now benefits from high availability and reliable social insurance services.
Show More..

dotCMS helped a U. S. government agency launch a public website for a decades-long legal investigation. The agency needed to...meet a strict press conference deadline and handle complex data. dotCMS enabled fast website creation using multi-tenant CMS features. The platform supported both technical and nontechnical teams. On launch day, the site had over 31,000 visitors and 7,000 document downloads. The site remains active with global reach.
Show More..

ActiveDocs helped an Australian state government automate its complex purchasing document process. The government replaced manual steps and old software... with a single, integrated solution. Employees now create requisition requests easily using a browser-based system. The solution ensures compliance and reduces maintenance work. All document generation and approval happens online, with seamless integration to existing systems.
Show More..

Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency cut records management costs by 47%... in two years. They recovered over $1 million in backlogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. NCDEQ now delivers faster, more transparent service while protecting the environment.
Show More..

Clutha District Council in New Zealand switched from a legacy ECM system to M-Files. The council wanted faster response times... and better access to accurate information. M-Files helped them improve information management and support sustainable growth. The upgrade made it easier for staff to find and use documents. This led to better service for the community.
Show More..

PairSoft helped the City of Inglewood automate subpoena delivery for police and attorneys. The city saved over 200 hours per... month in administrative work. Officers now get real-time notifications and can track subpoenas online. The system improved accountability and communication between police and the district attorney. Manual data entry and email attachments are no longer needed.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Vision33 helped the Municipality of Clarington replace 15-year-old software that lacked integration and mobile features. The new eGovernment platform eliminated... server maintenance and improved disaster recovery. Residents now use a citizen portal to request municipal services online. Inspectors work in the field on tablets, and office staff can work remotely. The solution removed data siloes and redundancies across the municipality.
Show More..

NetDocuments helped the Council of Europe unite over 6,000 users in 23 countries on one secure platform. The Council faced... challenges with document version control and security across nine repositories. NetDocuments replaced legacy systems, enabling remote access and strong data protection. During COVID-19, 1,400 staff were onboarded, with 90% teleworking. The new system improved collaboration, security, and compliance for sensitive documents.
Show More..

Newgen’s Low Code Process Automation Platform helped a top Singapore government agency automate its subvention process. The agency managed public... healthcare and faced slow, paper-based workflows. Newgen’s platform replaced manual steps with automated submission and complex rule configuration. Employees now use a single interface and real-time dashboards. The solution improved accuracy and reduced turnaround time.
Show More..

Sanity helped ung. no build an information portal for Norwegian youth. The portal lets children ask sensitive questions to a...panel of 260 experts. Sanity Studio was customized for easy use by nurses, psychologists, lawyers, and teachers. The new workflow cut the average response time from 2.5 days to 1.5 days. Flexible access control improved security and user management.
Show More..

Drupal helped NSW Digital Channels automate topic-based landing pages. Salsa Digital built a new content type with four templates, letting... authors pick layouts and automate content display. React components and Elasticsearch keep pages updated without manual work. Tag automation updated thousands of pages quickly. NSW content authors now save time and have more control over page layouts. Citizens can find information by topic more easily.
Show More..

BlackBerry AtHoc helps Contra Costa County protect 1. 1 million residents with fast, reliable emergency alerts. The county uses AtHoc...to send targeted notifications for chemical spills, fires, and floods. Agencies coordinate through a single platform, improving response times and public safety. Automated alerts and geotargeting reach more households than the state average. BlackBerry’s secure system supports ongoing optimization and compliance with new regulations.
Show More..

Fresno County used Fulcrum to speed up FEMA damage assessments after the 2020 Creek Fire. In less than 24 hours,... they built and deployed custom apps for field teams. Volunteers collected real-time data on roads, hazardous materials, and structures. The platform integrated with their GIS system for live updates and accurate reporting. This helped Fresno County save time and improve disaster response.
Show More..

Boone County Sheriff's Office needed a secure way to share sensitive case files. They struggled with unreliable storage and risky... file transfers. Tresorit provided zero-knowledge, end-to-end encryption and easy-to-use software. Detectives now store, sync, and share files safely, even from mobile devices. Collaboration improved, and all staff adopted the solution. The agency tracks file access and confirms receipt, making investigations smoother and more secure.
Show More..

Ademero's platform helped the Department of Social Services digitize benefit applications. Processing times dropped from 21 days to 5 days,... a 75% improvement. Citizen satisfaction rose from 48% to 76%, a 58% increase. The agency saved $3.2M in annual operating costs. Error rates fell from 12% to 2%, reducing mistakes by 84%. Staff now spend less time on manual tasks and more on helping citizens.
Show More..

FileHold helped Vermont Housing & Conservation Board move from paper to digital records. VHCB used FileHold to store project, financial,... and legal documents. The system integrated with their project database, making it easy to tag and find files. After cloud hosting caused access issues, VHCB migrated FileHold in-house. Staff now enjoy faster searches and no downtime. Auditors easily accessed records, and workflows ensure legal compliance.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Nextcloud helped the Veneto Region migrate over 625 GB of legacy data without disrupting public digital services. The region needed... a secure, compliant platform to replace obsolete repositories and maintain uninterrupted access for citizens. Nextcloud enabled on-premises deployment, regulatory compliance, and seamless integration with institutional portals. About 600 employees now use Nextcloud for secure file sharing and collaboration with external entities. The solution improved data governance and set the stage for future digital innovation in public services.
Show More..

MIOsoft helped a state Department of Transportation migrate 16 million driver and vehicle records to a new customer-centric database. The DOT faced... complex data challenges, including inconsistent formats, missing keys, and hundreds of undocumented special cases. MIOsoft's solution matched, merged, and cleansed data from multiple legacy systems, creating a golden record dataset. Their approach identified critical gaps in the DOT's data model before system launch. The migration completed in under an hour, ensuring all historical and current data was live and up to business standards.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

Alation helped a US federal government agency improve login speed by 98%. Analyst onboarding time dropped by 95%, letting new... users start in under an hour. The agency now runs queries in seconds instead of minutes. Alation’s TrustCheck feature flags deprecated data, boosting trust in reports. Alation University made training fast and easy for 300 users. Three departments now use Alation for secure, browser-based data access and analytics.
Show More..

Coginiti helped Navy Supply Systems Command modernize legacy SAS pipelines. NAVSUP migrated to governed CoginitiScript workflows, gaining full operational lineage... and audit traceability. Teams now run analytics across Yellowbrick on AWS GovCloud and Oracle in one environment. The solution supports CAC-backed, security-classified deployment and aligns with DoD security models. NAVSUP improved compliance and knowledge capture with Coginiti's collaborative data operations.
Show More..

MobileFrame helped the City of Hartford replace paper-based processes with mobile apps. Field staff now use iPhones, iPads, and other... devices for inspections, work orders, and asset tracking. Data syncs directly to business systems, removing manual entry. The city cut clerical costs, improved data accuracy, and boosted workforce productivity. Leaders now access real-time data for better decisions.
Show More..

Alteryx Designer Cloud helped the Washington State Department of Health reduce analyst data prep time by 25%. COVID-19 increased the... need for rapid, cloud-based analytics. Legacy systems made data cleaning and standardization slow and difficult. With Designer Cloud on Azure, analysts quickly transform and standardize data for public health decisions. Teams now build and share data pipelines without IT, creating a self-service analytics culture.
Show More..

Fairfax County's Department of Tax Administration used Orbit Reporting & Analytics to improve property tax decision-making. Analysts gained self-service reporting... and analytics tools. They could easily compare and forecast tax revenue. The solution enabled faster, more flexible reporting. Orbit integrated with multiple data sources and supported Oracle Cloud. This helped Fairfax County make better, data-driven decisions.
Show More..

Civis Analytics helped the City of Los Angeles unify and clean its 311 call data. The city launched the Know... Your Community Initiative, making real-time 311 data and neighborhood information public. Residents can now access over 1,500 services and see updates on local issues. The platform supports data literacy and community engagement. Los Angeles uses this data to improve city services and build trust with residents.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

CARTO's Traffico solution helps the City of San Diego manage mobility and transit planning. The city uses location data and... traffic cameras to monitor busy intersections. Transportation engineers can make real-time decisions based on current traffic conditions. The system aims to adjust traffic light timings to reduce congestion. CARTO has enabled better collaboration with local transit agencies and city engineers.
Show More..

DevExpress controls helped the Republic of Srpska Securities Commission build an integrated information system for capital markets. The team used... DevExpress UI tools to create data entry apps, an electronic data gathering system, and a stock exchange surveillance platform. They completed over 150 web forms in under 18 months, improving speed and user experience. The solution enabled real-time data exchange, advanced reporting, and customizable interfaces. The project finished in 33% of the original timeframe, covering nearly half of all processes.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

Pyramid Analytics helped the FDA's Center for Devices and Radiological Health modernize its data analytics. CDRH needed to move on-prem... data to the cloud and wanted a single platform for all analytics. Their old BI tool could not access new data sources and required staff to use Excel, causing inefficiency. Pyramid Analytics offered a flexible, intuitive solution that worked for all technical levels. The platform allowed direct query, robust data connections, and centralized reporting, improving data access and usability.
Show More..

Helpjuice helped a local Utah government create a central knowledge base for residents. The city needed a simple way for... staff to access and share information across departments. Helpjuice made it easy for employees to find answers and reduced the need for IT support. The platform's dashboard and analytics features improved user adoption. The city plans to expand the knowledge base for public use.
Show More..

Invest India and Startup India used Vision Helpdesk to improve their customer support. They faced issues with slow ticket tracking,... lack of automation, and no SLA records. Vision Helpdesk provided a customized dashboard, social media integration, and multi-domain management. The solution enabled better reporting, automated workflows, and faster response times. Staff saved time with predefined replies and automated alerts. Security was improved with daily database backups.
Show More..

BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced manual, multi-step... processes with automated workflows and approvals. Tasks could be assigned to teams, and all steps were visible in one place. The solution improved service delivery across departments, including police and fire. Employees found BOSSDesk easy to use after training.
Show More..

Atlassian tools helped the U. S. Space Force save 120 hours per week and boost launch tempo by 70%. The...5th Space Launch Squadron replaced legacy systems with Jira, Confluence, and Jira Service Management. The new solution automated issue tracking and enabled real-time data sharing. Teams went from concept to launch in under six months. The platform improved mission assurance and allowed rapid process changes without engineering support.
Show More..

Atlassian tools helped the U. S. Space Force save 120 hours per week and boost launch tempo by 70%. The...5th Space Launch Squadron replaced legacy systems with Jira, Confluence, and Jira Service Management. The new solution automated issue tracking and enabled real-time data sharing. Teams went from concept to launch in under six months. The platform improved mission assurance and allowed rapid process changes without engineering support.
Show More..

OTRS helped the Senate Department for Education, Youth and Family Berlin manage 1,000 tickets per month for 6,000 internal and 4,000 external users. Before OTRS, each... youth welfare office handled IT support separately, causing delays and inefficiency. With OTRS, all requests are tracked, classified, and resolved in a central system. The department now has 24/7 accessibility, better transparency, and improved communication. OTRS supports evaluation, planning, and legal compliance for all service requests.
Show More..

Ville de Belœil used C2 ITSM to improve municipal service management. The city created 65 types of requests, making processes... faster and more flexible. Processing a subsidy request now takes just seven minutes, with automated notifications and follow-ups. Over 7,400 library loan requests were handled online in 18 months. C2 ITSM helps automate recurring tasks and supports multiple city divisions beyond IT.
Show More..

Talkative helped Camden Council cut telephony demand by 50%. The council used Talkative’s live chat, video chat, cobrowse, and social... messaging to support 280,000 residents. Automatic translation enabled service in over 100 languages. Advisors could help residents in real time and prioritize urgent requests. Digital channel usage grew to 41% in one year.
Show More..

SysAid helped Grand Traverse County modernize IT service management for 25 departments. The county automated asset tracking for 3,500 assets,... saving weeks of manual work. SysAid's License Manager saved over $42,000 by avoiding penalties and reclaiming unused licenses. AI-powered workflows improved first call resolution and reduced repetitive IT tasks. Real-time reporting enabled better compliance, audit readiness, and smarter vendor negotiations. The IT team now delivers faster, more reliable support to 600 employees and 95,000 residents.
Show More..

xMatters automated the incident notification process for a large government agency. The agency integrated xMatters with Micro Focus Operations Bridge... Manager and Service Manager. This allowed them to generate incident tickets directly from alerts and respond immediately. They reduced response times and cut down on priority-one incidents. Robust scheduling and escalation features ensured the right people received alerts at the right time.
Show More..

Gevme and Snapsight powered GovInsider’s Festival of Innovation 2025, managing over 1,200 attendees. The event used touchless check-in, session tracking,... and real-time AI content summaries. Attendees checked in quickly and accessed session insights even if they missed them live. Exhibitors captured leads efficiently with digital tools. The content team saved time with instant session summaries, improving reporting and engagement. The event showcased digital transformation in government event management.
Show More..

Brightly’s Asset Essentials helped a California city save up to $500,000 a year in electricity costs by identifying and removing high-energy space heaters. The city shifted... from reactionary to preventive and predictive maintenance using the platform. Maintenance teams now track labor, resources, and service levels more accurately. Improved data visibility supports better staffing decisions and long-term budget planning. The city manages over 1.4 million square feet of assets with just 12 technicians.
Show More..

RingCentral RingEX helped Surry County save $45,000 a year by replacing old mobile services. The county cut hardware by 80%... after moving all telephony to the cloud. Employees can now call, chat, and meet from anywhere, improving workflows and service for residents. The Microsoft 365 integration boosted business continuity. Surry County now delivers better service with lower telecom costs.
Show More..

Eventsforce helps the UK Health Security Agency manage hybrid, virtual, and in-person events. The agency uses Eventsforce to deliver content... to wider audiences with fewer events. Contactless kiosk registration and a personalised app speed up check-in and track attendance. The platform's data tools help shape future event programs. UKHSA values the quick support and flexible features of Eventsforce.
Show More..

Campus France used Eventtia to manage events for international students and partners. Before Eventtia, they struggled with Excel and manual... tools, making event planning slow and error-prone. Eventtia gave them easy registration, branded event pages, and flexible management for conferences, seminars, and networking. The platform helped them run about ten events per year with less effort and better results. Campus France now delivers a more professional and engaging event experience.
Show More..

Illinois State Retirement System used Learning Stream to manage workshop registrations for state employees and retirees. Before Learning Stream, the... process was manual and required a lot of paperwork. Now, employees register online, get approvals, and receive confirmations automatically. Reporting and participation tracking are much easier. ISRS staff say the new system is simple and efficient, with fewer complaints and less paperwork.
Show More..

Blackboard LMS helped the Kansas Department of Corrections provide secure, consistent online education to nearly 10,000 residents across eight facilities. Before Blackboard, students... struggled with limited technology and inconsistent access to learning tools. The new LMS, hosted on AWS GovCloud and FedRAMP authorized, enabled easier tracking of student progress and allowed seamless transitions between facilities. In 2023, higher education enrollments jumped from an average of 125 to 932 students, and the number of programs grew from 22 to 39. The platform also supports remote internships and apprenticeships, expanding opportunities for incarcerated individuals.
Show More..

Brushfire helped the City of Lake Elsinore launch its first ticketed concert. The city needed a digital ticketing solution that... worked with Square and was easy to use. Brushfire provided fast support, affordable pricing, and smooth Square integration. The city quickly set up ticketing and felt confident running the event. Staff and attendees enjoyed a simple, stress-free experience.
Show More..

Poll Everywhere helped the city of Idaho Falls collect resident feedback for city planning. Before, they used sticky notes and... dots on maps. Now, they track responses and spot patterns with Poll Everywhere’s reporting. Residents scan QR codes at events to join surveys. The city uses this data to guide decisions and present findings to city council. They plan to expand with more activity types and deeper questions.
Show More..

Eptura Asset helped the City of West Kelowna Water Treatment Plants boost operational efficiency and productivity by 50%. The team moved... from a work order-driven approach to an asset-focused strategy. Staff now track asset histories, streamline preventive maintenance, and use mobile QR code scanning for instant access to information. The new system improved data accuracy, reduced time spent on inspections, and enabled detailed budget tracking. These changes led to measurable cost savings and better maintenance planning.
Show More..

The Pakistan Polio Eradication Programme faced a major setback after false rumors about the polio vaccine spread on social media in April 2019. Viral videos claimed... children fell ill after vaccination, leading to panic and a surge in vaccine refusals. Over two million children went unvaccinated, and polio cases jumped from 12 in 2018 to 144 in 2019. The government suspended its vaccination campaign and later launched emergency efforts to recover. Social media platforms and government agencies responded with new policies to fight misinformation.
Show More..

Sourcewell used Vimeo to deliver over 100 training webinars each year, reaching more than 300 employees. They adopted creative video... formats, like a 'Hot Ones' style interview, to make procurement ethics training more engaging. Vimeo’s webinar tools and analytics helped Sourcewell track engagement and improve retention. The team saw a 4x increase in audience size and received 55 five-star ratings for their training. Vimeo made it easy for Sourcewell to create, share, and measure effective employee learning content.
Show More..

Sourcewell used Vimeo to deliver over 100 training webinars each year, reaching more than 300 employees. They adopted creative video... formats, like a 'Hot Ones' style interview, to make procurement ethics training more engaging. Vimeo’s webinar tools and analytics helped Sourcewell track engagement and improve retention. The team saw a 4x increase in audience size and received 55 five-star ratings for their training. Vimeo made it easy for Sourcewell to create, share, and measure effective employee learning content.
Show More..

Localize helped the Executive Office of Labor and Workforce Development (LWD) translate 17 documents into 13 languages. LWD needed to... serve Massachusetts' diverse population but had only a small translation team. Localize's AI translation and human review features made managing multilingual content easy. The platform streamlined LWD's translation process and saved time for their team. LWD now uses Localize for websites, documents, and applications.
Show More..

Nitro PDF Pro helped Shoalhaven City Council boost productivity by 364%. The council switched from a complex licensing system to... Nitro’s easy-to-manage solution. IT staff no longer spend time allocating licenses. All 1,300 employees now use Nitro for editing and converting PDFs. The council reached 100% license utilization in the first quarter. Nitro is now the default PDF tool for the organization.
Show More..

Easygenerator helped the Gibraltar Financial Intelligence Unit (GFIU) train over 1,500 professionals using its e-Nexus platform. Before, GFIU relied on... in-person seminars, which limited reach and tracking. With Easygenerator, they moved training online, making it accessible and easy to update. 97% of learners gave positive feedback. The digital platform improved report quality and allowed fast updates to courses on financial crime topics.
Show More..

Wowza Streaming Engine powers MDOT’s statewide traffic video network. MDOT manages about 1,200 camera feeds across four regions using automated... provisioning and centralized control. The system uses API-driven workflows to add cameras and automate stream management. Edge caching with NGINX improves circuit utilization and keeps public video delivery responsive. MDOT’s operations are now more efficient and scalable for live traffic monitoring.
Show More..

Textio helped Nevada County make job posts more inclusive and engaging. The county used Textio to reach more diverse candidate... pools. Recruiting operations became faster and more streamlined. This led to better outreach and improved hiring results. Nevada County focused on diversity and inclusion in hiring.
Show More..

Unanet helped Qlarant, a national government contractor, cut its month-end close time to eight days. Qlarant used Unanet’s ERP to... automate financial reporting, modernize procurement, and integrate travel and expense management with Concur. The solution improved accuracy, sped up accounts payable, and boosted project information flow. Qlarant’s CFO praised Unanet for streamlining operations and supporting compliance needs.
Show More..

EcosAgile provided Comune di Biassono with the eGreenPass L device to meet new Green Pass verification rules. The solution enabled... fast QR code checks for both employees and citizens. The device features a 5MP camera with autofocus for reading all certificate types. It sends email notifications for negative results and daily summaries. Integration with a thermal printer allows real-time validation receipts, improving access control.
Show More..

SuperOffice CRM helped Wege-Zweckverband (WZV) centralize all customer and business information. WZV integrated SuperOffice with their ERP, document management, and... custom order systems. The solution enabled mobile working and improved user acceptance across departments. WZV saw reduced information loss, better team spirit, and higher work quality. SuperOffice became the main platform for customer contact and task management.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Drupal helped NSW Digital Channels automate topic-based landing pages. Salsa Digital built a new content type with four templates, letting... authors pick layouts and automate content display. React components and Elasticsearch keep pages updated without manual work. Tag automation updated thousands of pages quickly. NSW content authors now save time and have more control over page layouts. Citizens can find information by topic more easily.
Show More..

Flowfinity helped the City of Cincinnati Wastewater Division manage field operations for over 1 million residents. The team replaced paper... forms and outdated laptops with mobile workflow apps, saving $87,500 in hardware costs. Flowfinity enabled business users to build and update apps without IT, cutting development time and costs. The division gained 30% more time for field work and saved $76,000 annually in call center costs. Accurate data capture improved decision-making and customer service.
Show More..

City of Zaanstad replaced its legacy GWS system with Betty Blocks, saving €2. 4 million. The city built seven custom...applications in three years, including a youth care app that increased administrative efficiency by 40%. Annual savings reached €620,000, and the number of backend developers needed dropped from 10 to 4. Zaanstad now delivers new solutions in 1.5 months instead of 11, leading to faster innovation and greater flexibility in public services.
Show More..

GoFormz helped the Ohio Department of Transportation digitize over 200 inspection forms. Field teams now complete forms offline on any... device, improving data accuracy and saving time. Automated workflows and SharePoint integration reduced paperwork and manual storage. Over 1,600 users benefit from easier onboarding and less training. The switch to digital forms led to major cost savings and faster compliance processes.
Show More..

RingCentral RingEX helped Surry County save $45,000 a year by replacing old mobile services. The county cut hardware by 80%... after moving all telephony to the cloud. Employees can now call, chat, and meet from anywhere, improving workflows and service for residents. The Microsoft 365 integration boosted business continuity. Surry County now delivers better service with lower telecom costs.
Show More..

SmartBear TestComplete helped a U. S. state government agency automate testing for over 40 critical apps. Manual testing was slow...and hard to manage. The team chose TestComplete for its ease of use and strong support for legacy systems. They quickly reduced manual work and improved test coverage. Release cycles sped up and security standards stayed high.
Show More..

SmartBear TestComplete helped a U. S. state government agency automate testing for over 40 critical apps. Manual testing was slow...and hard to manage. The team chose TestComplete for its ease of use and strong support for legacy systems. They quickly reduced manual work and improved test coverage. Release cycles sped up and security standards stayed high.
Show More..

SmartBear TestComplete helped a U. S. state government agency automate testing for over 40 critical apps. Manual testing was slow...and hard to manage. The team chose TestComplete for its ease of use and strong support for legacy systems. They quickly reduced manual work and improved test coverage. Release cycles sped up and security standards stayed high.
Show More..

SmartBear TestComplete helped a U. S. state government agency automate testing for over 40 critical apps. Manual testing was slow...and hard to manage. The team chose TestComplete for its ease of use and strong support for legacy systems. They quickly reduced manual work and improved test coverage. Release cycles sped up and security standards stayed high.
Show More..

Ulkoministeriö uses LINK Mobility's SMS Gateway to ensure travel notifications reach citizens in crisis situations. The SMS solution enables fast,... reliable two-way communication between the ministry and travelers, even without internet access. Integration with backend systems ensures accurate, timely updates and message delivery tracking. During the COVID-19 pandemic, this system allowed rapid guidance to travelers worldwide. SMS provides a simple, accessible channel for submitting and confirming travel notifications.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

Aavenir Invoiceflow helped the State of Utah Division of Technology Services process IT vendor invoices 5 times faster. The finance team... used to spend hours on manual data entry and matching. Now, AI-enabled automation cuts this to minutes. Invoice lifecycle time dropped by 70%, from 10 days to just 2–3 days. The team gained real-time spend visibility and improved remote collaboration. Aavenir’s solution runs on ServiceNow and automates approvals, exception handling, and payments.
Show More..

Aavenir Invoiceflow helped the State of Utah Division of Technology Services process IT vendor invoices 5 times faster. The finance team... used to spend hours on manual data entry and matching. Now, AI-enabled automation cuts this to minutes. Invoice lifecycle time dropped by 70%, from 10 days to just 2–3 days. The team gained real-time spend visibility and improved remote collaboration. Aavenir’s solution runs on ServiceNow and automates approvals, exception handling, and payments.
Show More..

ContractSafe helped the City of Olympia cut contract scanning time by 75%. Staff now find contracts quickly and easily. The... city saves $10,000 each year in staff time. Employees rate contract management much higher, jumping from 1 to over 4 out of 5. DocuSign integration made the process nearly paperless and supported remote work. All contracts are now visible and managed in one place.
Show More..

Workday helped the City of Los Angeles manage 50,000 employees. The city used Workday to simplify complex labor processes and... improve employee engagement. AI tools in Workday made it easier to review resumes and match skills. The city streamlined payroll by consolidating systems. Staff can now adapt quickly to changing needs and deliver better HR solutions.
Show More..

Juro helped the Arkansas Game and Fish Commission modernize its contract management. The agency replaced an outdated internal system with... Juro’s unified platform. Contract specialists across 15 divisions now create, negotiate, and sign contracts faster. Templates are centralized, and eSignatures are supported on any device. The legal team saves time and reduces risk with improved contract visibility. Hundreds of contracts are signed each quarter using Juro.
Show More..

San Miguel County used Docusign Intelligent Agreement Management to digitize workflows and centralize documents. The county cut document retrieval time... by 99% and reduced nonprofit agreement finalization time by 96%. Staff now find files in seconds, not hours. Automated reminders help meet a three-day response window for residents. The platform supports transparency and reduces manual work for the small government team.
Show More..

Mochadocs helped five Drentse municipalities, including Gemeente Assen, manage 1,500 care contracts after decentralization of youth and social care laws. The team needed... a central database to track agreements and enable 150 case managers to quickly find suitable care providers. Mochadocs provided a cloud contract management solution and migrated all contracts within two weeks. The system improved access, transparency, and collaboration across municipalities. Each contract's unique terms are now easy to retrieve, even if staff are absent.
Show More..

Siteimprove helped the City and County of Denver improve website accessibility and efficiency. A two-person web team managed over 3,000... pages and supported 140 content authors. Siteimprove's tools automated error detection and reporting, empowering content publishers to fix issues. The city saw a 25% increase in DCI score, a 32% rise in Accessibility score, and achieved a 94% Quality Assurance score. The web team saved eight hours each month by reducing manual analytics reporting.
Show More..

AUSSDA used Piwik PRO Analytics to track website traffic and measure marketing channel effectiveness. They needed a GDPR-compliant solution that... did not require heavy IT resources. Piwik PRO provided secure analytics and helped AUSSDA improve their website content. The platform allowed them to show progress to funders and optimize their communication strategy. AUSSDA valued the data security and privacy compliance offered by Piwik PRO.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

City of Moreno Valley used Hitachi Visualization Platform and Suite to improve public safety and traffic management. The city deployed... over 275 cameras, integrating real-time video with emergency and traffic systems. In two years, they investigated 800 incidents and improved emergency response times. The solution enabled collaboration across agencies and increased situational awareness. Residents now feel safer, and city parks see more families returning.
Show More..

New Relic helped the Government of India launch the Aarogya Setu COVID-19 contact tracing app. The app saw 50 million... downloads in 13 days and 140 million total downloads. New Relic provided observability and monitoring, supporting rapid scaling and reliability. The team used dashboards to quickly identify and fix issues. This enabled the app to handle 7 million server requests per minute and identify over 3,000 COVID-19 hotspots.
Show More..

Claris FileMaker helped the Provincial Parks of the Antwerp Region replace 1,300 spreadsheets with a single integrated workflow. Over 14 custom... apps now automate maintenance, facility booking, billing, and visitor tracking. The parks team cut PO request emails by 50%, automated the rest, and moved HR data from 15 tabs to one table. Real-time dashboards and QR-code reporting speed up decisions and improve citizen service. Staff now act on live data, not emails or paper.
Show More..

Dynata's data integration powered the 'GET IT' campaign for the Illinois Lottery. Dentsu used Dynata’s audience segmentation to target younger,... tech-savvy users. The campaign drove a 23% year-over-year increase in online sales. App installs rose by 35%, with a 22% boost in first app opens. Player registrations increased by 15%.
Show More..

Livestorm helped the City of West Hollywood reach 500% more people during the COVID-19 pandemic. The city used Livestorm to... host live Q&A webinars, replacing in-person meetings. Attendance grew from 20–50 to over 300 per event. The platform's engagement features doubled the number of questions asked. Livestorm's polling and speaking controls improved community interaction and feedback.
Show More..

TeamViewer Remote helps Oberursel Fire Brigade keep their IT running 24/7. The brigade faced time-consuming manual IT updates and inconsistent... systems. With TeamViewer, they monitor all devices and get instant alerts for issues. Updates are now automatic and managed from one place. The IT manager saves several hours each month. There are no IT-related delays in emergency operations.
Show More..

Central Bedfordshire Council used SightCall to improve remote inspections and tenant repair services. Before, first-time fix rates were 77.3%. After... using SightCall, rates rose to 98.84%. The council reduced site visits and travel time. Maintenance teams cleared COVID-19 backlogs in weeks. Tenants reported high satisfaction with remote visual support.
Show More..

RingCentral RingEX helped Surry County save $45,000 a year by replacing old mobile services. The county cut hardware by 80%... after moving all telephony to the cloud. Employees can now call, chat, and meet from anywhere, improving workflows and service for residents. The Microsoft 365 integration boosted business continuity. Surry County now delivers better service with lower telecom costs.
Show More..

RingCentral RingEX helped Surry County save $45,000 a year by replacing old mobile services. The county cut hardware by 80%... after moving all telephony to the cloud. Employees can now call, chat, and meet from anywhere, improving workflows and service for residents. The Microsoft 365 integration boosted business continuity. Surry County now delivers better service with lower telecom costs.
Show More..

BigMarker powered the Library of Congress National Book Festival's shift to a virtual format in 2020. The event hosted over... 100,000 guests and featured 120+ authors across 12 themed stages. Attendees joined live Q&As, explored on-demand content, and engaged in gamified sponsor halls. The platform supported high interactivity and managed 50,000+ concurrent attendees. The festival maintained its reputation for top-tier literary engagement online.
Show More..

Maximus used Airmeet to host global leadership conferences and internal events. They needed a platform with dynamic networking, multi-lingual support,... and device compatibility. Airmeet provided user-friendly tools, real-time analytics, and branding features. Maximus increased event engagement by over 20% and achieved a 90% average turnout. The platform helped them reach a global audience and break language barriers.
Show More..

Pexip Infinity helped Agence Française de Développement (AFD) modernize its video communications. AFD needed a secure, low-bandwidth solution that worked... with Skype for Business and supported remote work. Pexip enabled easy, high-quality video meetings, simplified administration, and strong security. Usage grew from 14,600 to 24,000 meetings per year. Users and IT staff report high satisfaction and improved autonomy.
Show More..

The City of Dubrovnik uses Determ to monitor public opinion in real time. The platform helps city officials track media,... social media, and public sentiment on key topics. This enables faster crisis response and better communication with citizens. Determ's reporting and analysis tools help the city improve messaging and spot gaps. City leaders say Determ makes daily work easier and more effective.
Show More..

Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
Show More..

Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
Show More..

Brandwatch Social Media Management helped the Australian War Memorial manage a high volume of online messages. The team used Labels... and Engage to organize conversations and streamline community management. They improved stakeholder coordination and content scheduling across departments. Brandwatch enabled faster response to visitor questions and better campaign reporting. The team now gains deeper insights into user engagement and campaign performance.
Show More..

Agorapulse helped the National Museum of Natural History manage 3,000 annual social media posts. The museum used Agorapulse to centralize... planning and analyze real-time performance. The team grew its online community to 800,000 subscribers. Agorapulse saved time by automating tasks and made reporting easy. The museum now focuses on creative content and better engagement.
Show More..

Flashpoint’s intelligence platform helped government and public sector agencies investigate illegal fentanyl precursor sales. Analysts used open-source intelligence, OCR, and... data mining to track digital activity and uncover hidden networks. The investigation exposed Chinese chemical companies supplying the U.S. market, using mislabeling and encrypted apps. Flashpoint’s work led to indictments against companies and individuals involved in the trade. The case highlights the power of threat intelligence in combating synthetic opioid trafficking.
Show More..

Feedly Threat Intelligence helped gematik's Cyber Defense Center cut manual OSINT work by 70%. The team automated threat intelligence collection,... translation, and reporting. Ingestion time for threat intel reports dropped from up to 10 minutes to just 2 seconds. Daily and weekly briefings are now automated, freeing staff for strategic projects. The workflow is simple, reliable, and easy for any team member to manage.
Show More..

Dataminr's First Alert helps the United Nations respond faster to crises. Thousands of UN staff use real-time alerts to stay... informed about critical incidents. The system supports humanitarian aid delivery and staff safety. In one case, First Alert notified UN teams about missing children before other sources. This allowed the UN to act quickly and mobilize resources. The partnership also supports the UN's sustainable development goals.
Show More..

Canonical provided the European Space Agency with managed IT services and open source infrastructure solutions. ESA needed to double its... space missions by 2030 and faced challenges with complex, mission-specific systems. Canonical deployed Kubernetes, Ceph, PostgreSQL, and Kafka to automate and centralize operations. This reduced costs, simplified management, and improved reliability for mission-critical systems. ESA now benefits from 24/7 monitoring, automatic updates, and scalable infrastructure for future missions.
Show More..

Tabidoo helped Mayors and Independents (STAN) modernize their internal processes. The organization needed a system that could connect with other... tools and support secure, flexible email communication. Tabidoo offered a Czech-language platform with strong API integration, customizable permissions, and a familiar Excel-like interface. STAN now manages communication, member records, and regional operations efficiently. The switch improved collaboration and data control across counties, cities, and regions.
Show More..

TeamViewer Remote helps Oberursel Fire Brigade keep their IT running 24/7. The brigade faced time-consuming manual IT updates and inconsistent... systems. With TeamViewer, they monitor all devices and get instant alerts for issues. Updates are now automatic and managed from one place. The IT manager saves several hours each month. There are no IT-related delays in emergency operations.
Show More..

Bitrix24 helped Miritel automate regulatory compliance workflows in Bulgaria. Miritel used Bitrix24 CRM to manage document requests, automate notifications, and... streamline customer service. The platform enabled clear traceability and automated creation of official documents. Bitrix24's Contact Center unified communication channels, improving client interactions. Miritel now delivers documents efficiently both locally and abroad.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

SmartBear TestComplete helped a U. S. state government agency automate testing for over 40 critical apps. Manual testing was slow...and hard to manage. The team chose TestComplete for its ease of use and strong support for legacy systems. They quickly reduced manual work and improved test coverage. Release cycles sped up and security standards stayed high.
Show More..

Drupal helped NSW Digital Channels automate topic-based landing pages. Salsa Digital built a new content type with four templates, letting... authors pick layouts and automate content display. React components and Elasticsearch keep pages updated without manual work. Tag automation updated thousands of pages quickly. NSW content authors now save time and have more control over page layouts. Citizens can find information by topic more easily.
Show More..

SharpCloud helped a global defense agency find over £1 billion in missed opportunities. The agency used SharpCloud to visualize complex... programs and manage risk. Leaders made better decisions on more than £5 billion in investments. The platform turned complex data into clear stories for senior teams. SharpCloud improved planning, risk mitigation, and collaboration across the agency.
Show More..

Pimcore helped 4youCard modernize its youth platform for over 150,000 users. The challenge was to upgrade outdated systems while keeping... services running smoothly. Pimcore enabled a secure, scalable app with easy content management and seamless integration of features like Youth Taxi. The new platform cut data maintenance by 40% and now handles 10,000+ monthly taxi requests. Daily active users reached 2,000, showing strong adoption among young people in Upper Austria.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

Swiftype Site Search helped the City of Portland improve website search accuracy for over 200,000 pages. After switching from Google... Site Search, the city saw search volume drop by half, showing users found information faster. Implementation took about an hour, using Swiftype’s web crawler and document indexing. City staff can now update search results easily and test changes before going live. Citizens report faster, more relevant search results, making the website easier to use.
Show More..

Amilia helped Homewood-Flossmoor Park District grow online revenue by 44% in two years. The district replaced its print brochure with... Amilia’s online registration system. This change made program setup faster and reduced planning time. Staff spent less time on manual updates and more on marketing. Residents found it easier to register for programs online. The district also used Pidj for instant SMS communication, improving community engagement.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

UniDAC helped the Derelict and Ownerless Mines Project switch between Oracle, SQL Server, MS Access, and Firebird databases with ease. The project processed... 1.92 billion spatial records at 213,800 records per second, handling 19 billion records in under 5 hours. UniDAC enabled risk calculations for natural hazards using Monte Carlo simulations. The new solution processed seismic data for 18,000 buildings, a major improvement over the previous MATLAB program. The project benefited from high-speed data access and effortless database integration.
Show More..

Cerillion provided ACUD with a unified digital services platform for Egypt’s new smart capital. The solution manages millions of users... and devices, integrating communications, utilities, and city services. ACUD can now offer flexible billing, rapid onboarding of partners, and a seamless digital experience for residents and enterprises. The platform delivers unified operations, comprehensive network visibility, and faster service activation. Automated workflows improve billing accuracy and operational efficiency across retail and wholesale services.
Show More..

North Yorkshire Council used Ascertia’s SigningHub to improve document workflows. The council needed to streamline processes and cut costs while... staying legally compliant. SigningHub helped manage digital signatures, document approvals, and status tracking. The council gained stability and resilience during the pandemic and a major organizational change. Ascertia’s solution also supported remote work and environmental goals.
Show More..

North Yorkshire Council used Ascertia’s SigningHub to improve document workflows. The council needed to streamline processes and cut costs while... staying legally compliant. SigningHub helped manage digital signatures, document approvals, and status tracking. The council gained stability and resilience during the pandemic and a major organizational change. Ascertia’s solution also supported remote work and environmental goals.
Show More..

Conga CLM and Composer helped Alameda County Behavioral Health cut contract approval times by 50%. Vendor signature turnaround improved by... 40% with electronic signatures. The department automated 54 templates and 102 standard clauses, centralizing all contracts in one searchable system. Manual steps were replaced with automated workflows, boosting compliance and visibility. These changes let staff focus more on community impact and less on paperwork.
Show More..

San Miguel County used Docusign Intelligent Agreement Management to digitize workflows and centralize documents. The county cut document retrieval time... by 99% and reduced nonprofit agreement finalization time by 96%. Staff now find files in seconds, not hours. Automated reminders help meet a three-day response window for residents. The platform supports transparency and reduces manual work for the small government team.
Show More..

San Miguel County used Docusign Intelligent Agreement Management to digitize workflows and centralize documents. The county cut document retrieval time... by 99% and reduced nonprofit agreement finalization time by 96%. Staff now find files in seconds, not hours. Automated reminders help meet a three-day response window for residents. The platform supports transparency and reduces manual work for the small government team.
Show More..

Nitro PDF Pro helped Shoalhaven City Council boost productivity by 364%. The council switched from a complex licensing system to... Nitro’s easy-to-manage solution. IT staff no longer spend time allocating licenses. All 1,300 employees now use Nitro for editing and converting PDFs. The council reached 100% license utilization in the first quarter. Nitro is now the default PDF tool for the organization.
Show More..

Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
Show More..

Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
Show More..

Avaya helped Leon County Government centralize and modernize communications across departments. The county replaced outdated, inflexible systems with a unified... platform, improving agility and service during emergencies. Avaya's mobility features let staff answer calls from anywhere, boosting productivity and responsiveness. The solution enabled rapid response during crises, like transferring 211 Big Bend services in under an hour. Leon County reduced IT workload, saved costs, and improved both citizen and employee experiences.
Show More..

Serco used CallMiner’s AI-driven conversation intelligence to analyze 100% of customer interactions. Manual call monitoring limited insights and slowed response... to customer needs. With CallMiner, Serco improved service quality, raising Quality Monitoring Scores by 4.05%. The platform flagged compliance risks and enabled early intervention for vulnerable customers, identifying 2,500 safeguarding alerts in one quarter. Real-time analytics also boosted employee training and revealed 15 new operational opportunities per month.
Show More..

Ozonetel enabled the National Health Authority to automate call audits for 900 healthcare advisors. The AI-based solution analyzed over 122,000... hours of conversations in 11 languages. Managers used dashboards to identify training needs and improve service quality. Supervisors saved 30 hours per month on call analysis. Citizen satisfaction and first contact resolution improved for 550 million beneficiaries. The solution supported both inbound and outbound calls for PM-JAY and related programs.
Show More..

3CX replaced the Ministry of Health of the Kyrgyz Republic’s old Panasonic PBX. The Ministry cut mobile call costs from... $0.10 to $0.01 per minute. Interoffice calls became free using 40 IP phones on their data network. Remote and mobile staff connected easily with softphones and web clients. Staff productivity improved with unified communications features like presence and video conferencing.
Show More..

Intelex EHS and Training Management helped the City of St. Albert cut audit costs by $14,000 each year. The city... reduced audit-related employee hours by up to 78% and cut nonconformances by 80%. They achieved ISO 14001 certification in less than two years. Automated tracking improved training attendance and compliance. Digital dashboards replaced manual processes, making audits easier and faster.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

The United States Army used the Appian Platform to solve slow procurement cycles and fragmented systems. They built the Army... Contract Writing System (ACWS) in 23 weeks. ACWS unified contract management and automated key processes. It integrated with Army ERP and financial systems for a single data view. Army contracting professionals now generate documents and manage contracts faster. The solution improved efficiency and data sharing across the Department of Defense.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

Marigold Loyalty helped Virginia Lottery launch a new rewards program. The program de-anonymized retail transactions and gave insights into player... behavior. Virginia Lottery saw a 72% active participation rate and a 2,200% increase in points redeemed in six months. Loyalty members had only a 3% decline in spending, compared to a 15% drop for non-loyalty players. Over 530,000 members joined, and entries for cash prize drawings rose 170%.
Show More..

Mailrelay helped the Embaixada do Uruguai no México improve email delivery for their newsletters. The embassy needed to reach Uruguayans... in Mexico quickly and reliably. Mailrelay's system reduced emails marked as spam and improved inbox placement. The embassy now segments its database and manages bounces easily. They send civic and cultural event updates to more people in less time. Technical support from Mailrelay is highly rated by the embassy.
Show More..

MailUp helped the Municipality of Siena improve communication with its 54,000 citizens. The city used MailUp to send timely updates... and emergency alerts, especially during the COVID-19 crisis. The platform enabled 93% SMS delivery and a 70% open rate for pandemic-related messages. 66% of the database remained active, and the average open rate was 37%. MailUp supported daily and urgent communications, helping the city keep citizens informed and engaged.
Show More..

Department of Health Tasmania used Vision6 to improve email communications. The platform helped boost team productivity. It also enhanced data... security and compliance. Troubleshooting delays were eliminated. Business operations became more streamlined. Vision6 provided secure account management and privacy tools.
Show More..

Envoke helped the District of West Vancouver centralize email communications across 11 departments. The district needed to comply with Canadian... anti-spam laws and manage growing subscriber lists. Envoke enabled compliance, streamlined onboarding, and improved branding consistency. The district now manages over 42,000 contacts and sends 800,000 emails annually. Envoke's support and training resources made adoption easy for staff.
Show More..

PlanStreet helped Bermuda Housing Corporation digitize housing applications and automate social case management. Staff now process applications online, cutting paperwork... and manual data entry. PlanStreet integrates with MRI Property Management, syncing applicant data and tenancy updates. Case managers track services and compliance in one place. Real-time dashboards improve reporting and audit readiness. Residents get faster service and better communication.
Show More..

Million Tech deployed RFID tags and readers for a Hong Kong government unit. The unit tests construction materials for building... safety. Before, contractors marked bricks by hand, but marks could be erased or changed. Million Tech's RFID system tracks each sample and records data automatically. This improved testing accuracy and stopped cheating. The solution also helps fight counterfeit materials.
Show More..

Atlassian tools helped the U. S. Space Force save 120 hours per week and boost launch tempo by 70%. The...5th Space Launch Squadron replaced legacy systems with Jira, Confluence, and Jira Service Management. The new solution automated issue tracking and enabled real-time data sharing. Teams went from concept to launch in under six months. The platform improved mission assurance and allowed rapid process changes without engineering support.
Show More..

MoreApp helped the Barcelona Public Health Agency switch from paper to digital forms for food safety inspections. Inspectors now use... digital checklists and reports, making data collection faster and more accurate. The new system standardised the inspection process and improved communication. All inspection data is stored digitally, supporting real-time dashboards and decisions. The agency saw greater transparency and consistency in daily operations.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

MeisterTask helped Stadt Gütersloh digitize city administration. Before, teams used paper notes and meetings, losing tasks and slowing projects. MeisterTask... gave them a clear, shared view of all tasks and project status. Teams quickly adopted the tool thanks to its simple interface. Now, project planning and tracking, especially for construction, is transparent and efficient. The city manages resources better and can spot issues early. Gütersloh was nominated for the “Modellprojekt Smart Cities” for its digital progress.
Show More..

FDOT and GDOT used Opiniator to replace paper comment cards with real-time digital feedback at highway rest areas. This change cut... complaint resolution times from weeks to seconds. Maintenance crews now get instant alerts about issues, improving response and accountability. The system increased visitor participation and allowed managers to track contractor performance with data. Both states shifted to demand-based maintenance, improving hygiene and visitor satisfaction.
Show More..

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Show More..

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Show More..

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Show More..

Feedbackly Terminals are installed in all Helsinki city museums. The city collects up to 1,400 survey responses per week in... multiple languages. Surveys capture feedback on the overall museum experience and specific facility areas. Results are analyzed weekly and shared with museum teams. KPIs like NPS and CSAT help track and improve visitor satisfaction.
Show More..

Melton City Council used Civica’s Authority Community Portal to handle a surge in community requests. The council faced a doubling... population and rising service demands. They aimed to improve customer request times and cut council costs. The business transformation team focused on better workflows and customer experience. Civica’s solution helped manage 270,000 enquiries and 92,000 rates notices each year.
Show More..

Learning Pool Platform helped Smarter Digital Services at Tunbridge Wells Borough Council deliver digital accessibility training during the pandemic. The team replaced... face-to-face sessions with interactive e-learning, reaching more organizations and users. They used targeted email campaigns and self-registration to boost engagement. The shift to digital cut travel costs by 94% in 2022. Over 783 people from 130 organizations attended their webinars, expanding their reach across the UK.
Show More..

Learning Pool Platform helped Smarter Digital Services at Tunbridge Wells Borough Council deliver digital accessibility training during the pandemic. The team replaced... face-to-face sessions with interactive e-learning, reaching more organizations and users. They used targeted email campaigns and self-registration to boost engagement. The shift to digital cut travel costs by 94% in 2022. Over 783 people from 130 organizations attended their webinars, expanding their reach across the UK.
Show More..

BizLibrary helped the City of Cleveland modernize workforce training for 8,000 employees. The city needed a flexible online learning platform... to deliver compliance and leadership training across 1,200 job titles and varied schedules. BizLibrary's LMS offered mobile access and a wide content library, making training accessible for all staff. After rollout, employees began using BizLMS as their main source for learning and development. New programs now support compliance, onboarding, and management training.
Show More..

Litmos LMS helped Epping Forest District Council improve training for 580 employees and 50 councilors. Before Litmos, tracking compliance and... engaging staff in learning was difficult. After implementation, engagement reached 90% and compliance rates rose, with safeguarding at 94% and health and safety at 80%. The council saved weeks per course by using prebuilt content. Litmos now supports compliance, leadership, personal development, and volunteer training across the organization.
Show More..

Blackboard LMS helped the Kansas Department of Corrections provide secure, consistent online education to nearly 10,000 residents across eight facilities. Before Blackboard, students... struggled with limited technology and inconsistent access to learning tools. The new LMS, hosted on AWS GovCloud and FedRAMP authorized, enabled easier tracking of student progress and allowed seamless transitions between facilities. In 2023, higher education enrollments jumped from an average of 125 to 932 students, and the number of programs grew from 22 to 39. The platform also supports remote internships and apprenticeships, expanding opportunities for incarcerated individuals.
Show More..

Canada Post needed to push large PC image files from Ottawa to sites across Canada. They also wanted to keep... backup images at each location for easy rollback. They used Syncrify from Synametrics Technologies to synchronize and back up these files. The solution let them manage gigabyte-sized images and roll back to older versions when needed. Synametrics provided custom scripts and remote support. Canada Post now efficiently manages and restores large virtual machine images with Syncrify.
Show More..

Barracuda Cloud-to-Cloud Backup helped City of York Council protect Office 365 data. The council needed a new backup after moving... to the cloud. They wanted fast restores, unlimited storage, and UK-based data. Setup was simple and required no support. Admin tasks were reduced and backups now run automatically. The council saves time and money with this solution.
Show More..

Clay county board of election commissioners needed a secure way to send ballots to military personnel overseas. Email was not... safe or trackable for sensitive documents. They chose DropSecure for its end-to-end encryption and ease of use. The board could send files without requiring recipients to create accounts. They tracked when each document was opened. Setup took just minutes. DropSecure helped them protect voter information and meet compliance needs.
Show More..

EGroupware has supported the City Administration of Nordenham since 2006. The platform helps manage appointments, contacts, tasks, and emails for... 240 users. Centralized user management and email archiving are key features. The team values mobile device integration and seamless system integration. EGroupware Cloud and Collabora Online enable browser-based document editing and video conferencing. Fast, reliable support and scalable features meet the needs of a growing workforce.
Show More..

IceWarp has helped the City of Frenštát pod Radhoštěm improve communications for 7 years. The city uses IceWarp to organize... events and manage daily operations. The government agency chose IceWarp over other solutions. The platform supports city management and public sector needs. This case shows how IceWarp fits government communication requirements.
Show More..

SurveyMonkey helps the Western Australian Police Union reach over 7,000 members across remote locations. The union uses SurveyMonkey to run... over 45 surveys, achieving a 90% completion rate. Survey insights drive union advocacy, media campaigns, and government negotiations. Data revealed 94% of members opposed a proposed pay raise and highlighted key issues like morale and communication gaps. SurveyMonkey's anonymous platform encourages honest feedback, leading to real policy changes.
Show More..

France. fr uses Flockler to inspire travel by curating user-generated photos from social media. The #JeRedécouvrelaFrance campaign encourages visitors to...share their holiday images with a branded hashtag. Flockler displays the best photos in a social media wall, making travel content more engaging. This approach builds trust and helps visitors discover new destinations. User-generated content boosts the impact of France.fr’s marketing.
Show More..

Three Rivers Park District used Rebrandly to manage QR code links across 30,000 acres and 25 parks. The solution helped... avoid replacing over 300 signs and enabled tracking of more than 1 million scans in a year. Staff updated hundreds of URLs instantly, saving time and money. Rebrandly's integrations let teams automate workflows and keep digital resources current. Visitor experience improved with easy access to park info and remote payment options.
Show More..

Content Science helped Digital Services Georgia (DSGa) improve content management for over 100 state agency websites. DSGa adopted a new... content management system and needed better tools and training for their staff. Content Science created a content playbook, designed engagement processes, and provided training. DSGa now has resources and skills to support agency content creators. They also use content intelligence tools to measure effectiveness and improve digital experiences for Georgia residents.
Show More..

Home Office used Oracle Analytics Cloud to improve access to finance and HR data. Staff can now respond to information... requests much faster. The agency consolidated data from many sources into one analytics platform. System uptime increased to over 99%. Home Office is also testing Oracle Fusion Data Intelligence for KPI tracking.
Show More..

Velaro's chat and AI-powered chatbot helped the City of Doral triple customer engagements from 253 to 750 in one year. The Building Department... used Velaro to centralize support, answer questions faster, and provide 24/7 service. Residents and contractors now get quick answers through live chat and direct links. Staff can update responses easily and track user needs. The city improved communication and kept a personal touch as it grew.
Show More..