Case Studies for Government Administration | Real Results & ROI 2025

Nintex Automation K2 helped the County Court of Victoria move from paper to digital processes. The court needed to handle too much paperwork and wanted a better way to manage cases. Nintex Automation... K2 digitized their case management and made it easier to capture information. Audit time dropped by 88%. Processing court orders became 90% faster.
Show More..

MyGov helped Chickasha, Oklahoma, move to a fully online permitting system. The city wanted to improve workflow and automate processes. MyGov provided modules like credential manager, permits and ins...pections, electronic plan review, and GIS mapping. Chickasha now automates data collection, controls processes, and enforces regulations in one place. The new system makes daily operations easier and helps the city serve citizens better.
Show More..

Comsof Heat by IQGeo helped Amsterdam City plan a large district heating network. The city needed to reduce carbon emissions and become climate neutral by 2050. They used the software to test many sc...enarios and understand the spatial impact of tripling the network size. The tool gave clear insights on locations, piping, and costs. Amsterdam City is now ready for the next phase of their district heating project.
Show More..

Zello Work helped the City of Denton’s Solid Waste and Recycling Department improve team communication. Their old push-to-talk phones had poor connectivity and coverage. Zello Work on Kyocera rugged ...devices gave them reliable, instant communication and better audio. The department saw cost savings and higher efficiency. Almost all 130 staff now use Zello Work for dispatch and team calls. The solution is easy to use and manage, making work safer and more efficient.
Show More..

Agile Law Execution Factory (ALEF) helps the Dutch Tax and Customs Administration manage tax law changes. DTCA processes millions of tax returns and collects billions in revenue. ALEF uses JetBrains ...MPS to let experts write tax rules in natural language. This makes it easy to update rules when laws change. The system generates code for the FICO Blaze rule engine, supporting fast and accurate tax calculations.
Show More..

Matrix42 IGA helped Metsähallitus make identity management easy. Metsähallitus needed a modern, flexible solution to replace their old identity management systems. They chose Matrix42 IGA after a pub...lic tender. The new system made onboarding and offboarding faster. It is easy to use and ready for future needs. Metsähallitus now saves time and has a better way to manage user identities.
Show More..

Talkspirit helped the Mairie de Venelles modernize internal communication. Before, staff relied on email and phone, making it hard to share information, especially for field agents. With Talkspirit, ...all agents now access news, HR info, and updates in one place. The platform made team exchanges faster and more dynamic. It also reduced internal emails and improved team cohesion. Staff can now give feedback and stay connected, whether in the office or on the field.
Show More..

Stackfield helped the city of Aschaffenburg improve digital processes and internal communication. The civil engineering department used Stackfield to manage tasks, documents, and communication in one... place. This reduced email traffic and made project tracking easier. The team mapped processes like real estate transactions and citizen requests using Kanban boards. Stackfield's support and features helped the city work more efficiently and transparently.
Show More..

Fellow LMS helped District Administration Ahrweiler improve employee training. The administration needed a way to train 400 employees efficiently and flexibly. They used Fellow LMS to offer eLearning... on data protection and IT security. Employees can now learn anytime and new hires get the same training as experienced staff. The platform is easy to use and saves time on training preparation and delivery. The administration plans to expand eLearning to more topics using both self-created and ready-made content.
Show More..

Tabidoo helped Starostové a nezávislí move away from Excel. They automated workflows and created custom reports. The platform supports multiple languages. This made data management easier for the tea...m. Tabidoo improved efficiency for government administration tasks.
Show More..

Cloudalize helped the Province of Limburg move to the cloud. The IT department faced hardware limits and high downtime. Old systems could not run CAD software well and caused security risks. Cloudali...ze provided a cost-effective, long-term solution. This saved taxpayer money and improved digital processes.
Show More..

TestComplete helped a U.S. state government agency automate testing for over 40 desktop and web apps. Manual testing took too much time and slowed releases. The agency chose TestComplete for its easy... use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
Show More..

WeWeb helps PT. Malamoi Olom Wobok (PT. MOW) manage gas operations for the Indonesian government. The platform connects field teams, office staff, and investor relations in one system. Teams submit r...eal-time gas reports, manage approvals, and auto-generate invoices. Admins track investor applications and monitor businesses in the Special Economic Zone. The solution uses WeWeb, Supabase, NPM, Charts, and Rest API for government operations.
Show More..

NVivo helped USAID LEARN analyze qualitative data for their Learning Agenda. The team used NVivo to review interviews, focus groups, and documents quickly. NVivo identified key themes and reduced ove...r 100 questions to the best five. The software showed that more than 20 USAID units use Learning Agendas. NVivo revealed top reasons for using Learning Agendas, like accountability and leadership changes. This improved USAID's ability to learn and grow from their programs.
Show More..

Import PST to Office 365 helped Bountiful City administration move on-premises PST files to Office 365. The manual Azure tool was too complex for their needs. They needed to migrate multiple PST file...s at once for faster results. The software provided a simple, stand-alone solution. The admin imported multiple PST files without issues. The client praised the tool's user interface and smooth process.
Show More..

Open LMS helped the City of San Antonio migrate their Totara Learn platform in just three weeks. The city needed fast, seamless site transfer and strong support for employee training. Open LMS replic...ated their theme, improved HR Import, and restructured course content. The city now delivers compliance training to 10,000 employees across 37 departments. Workflow improved and user issues dropped after migration.
Show More..

Valamis learning platform helped the City of Helsinki move from many learning systems to one. The city needed to support 38,000 employees with different training needs. Valamis provided a single, fle...xible solution for onboarding and skills development. The new platform made training easier, saved money, and improved employee engagement. The Valamis team worked closely with the city to solve technical issues and improve the system.
Show More..

Totara Learn helped the Met Office bring HR and meteorological training onto one platform. The Met Office needed to deliver training to over 2,000 employees in the UK and remote locations. They repla...ced two separate Moodle systems with Totara Learn, fully customized for their brand. The new LMS integrated with their HRIS, allowing targeted, automated learning. As a result, the Met Office doubled site logins and improved training efficiency.
Show More..

uxpertise LMS and proctoring service helped CMRAO deliver online courses and proctored exams for condominium managers. CMRAO needed a single solution to host courses and ensure exam integrity. uxpert...ise provided an all-in-one, cost-effective Canadian platform. Since 2021, over 2,500 people graduated from their course. The number of classes grew from 3 in 2021 to 34 in 2024. CMRAO praised the seamless user experience for learners.
Show More..

ICS Learning Group helped the U.S. Census Bureau train Field Representatives on the Demographic Area Address Listing (DAAL) tool. The Bureau needed up-to-date training for staff as the DAAL tool chan...ged over time. ICS created custom eLearning and updated it yearly to match new tool features. They also developed other training modules for different surveys and roles. This helped the Census Bureau keep its workforce ready for important census tasks.
Show More..

ICS Learning Group helped the U.S. Census Bureau train Field Representatives on the Demographic Area Address Listing (DAAL) tool. The Bureau needed up-to-date training for staff as the DAAL tool chan...ged over time. ICS created custom eLearning and updated it yearly to match new tool features. They also developed other training modules for different surveys and roles. This helped the Census Bureau keep its workforce ready for important census tasks.
Show More..

BizLibrary helped the City of Cleveland modernize workforce training with an online learning platform. The city needed to deliver consistent, accessible training for over 8,000 employees across 1,200... job titles. BizLibrary's LMS offered a large content library and mobile access, making compliance and skills training easier. The city improved access to compliance training, attracted young talent, and upskilled managers. Executive support and phased rollout ensured a smooth implementation.
Show More..

The U.S. Federal government used the Acadis Readiness Suite to improve training efficiency. They consolidated 11 training facilities into one site. This saved time and reduced costs. Efficiency impro...ved by more than 100 times. In-person meeting time was cut by 85%. Course packet preparation time was reduced by 24%. The system also enabled online learning and better tracking of training.
Show More..

Go1 helped Surrey County Council improve learning and development for over 10,000 employees. The council needed a faster, more agile way to deliver eLearning and meet a wide range of training needs. ...Go1 provided access to thousands of courses and tailored packages, making it easy for staff to find relevant training. The new system increased engagement, with 20,000 to 21,000 monthly portal hits. Staff now access learning on the go and choose courses that fit their roles, boosting participation and satisfaction.
Show More..

Meridian LMS helped the City of Fort Lauderdale improve employee training. The city needed a flexible system for over 2,500 employees. Meridian LMS provided custom learning paths, easy integration, a...nd strong tracking tools. Employees became more engaged and satisfied. Training processes became easier and more cost-effective. The city saw better performance and compliance with training rules.
Show More..

Northpass helped Bonfire build and scale Bonfire Academy for government procurement teams. Bonfire needed a way to educate users without growing its customer excellence team. Northpass provided an LM...S that was easy to scale and customize. Bonfire saved 2,000 hours a year by removing 1:1 training. 100% of implementations now use Bonfire Academy, reducing support tickets and speeding up onboarding. 25% of organizations use the academy, leading to more informed users and better customer experiences.
Show More..

The Central Provident Fund Board (CPFB) wanted to improve volunteer engagement and learning for their CPF Volunteering program. They faced challenges with manual processes and low engagement using pr...evious platforms. CPFB used Gametize to create the CPFV app, which included quizzes, flashcards, and interactive challenges. The app helped automate volunteer management and made learning more engaging. As a result, they saw over 5,500 players, 66,000+ submissions, 24,500+ comments, and a 68.76% engagement rate.
Show More..

Learning Pool Platform helped Aberdeenshire Council create a one-stop learning portal for its 16,000+ employees. The council needed a user-friendly, flexible, and cost-effective LMS to support divers...e training needs. With Learning Pool, they launched ALDO, offering 450+ courses accessible to all staff. Course completion rates rose by 240% to over 47,000 per year. The platform saw over 600 unique daily logins and a 4.1 out of 5 user feedback rating.
Show More..

Learning Pool Platform helped Aberdeenshire Council create a one-stop learning portal for its 16,000+ employees. The council needed a user-friendly, flexible, and cost-effective LMS to support divers...e training needs. With Learning Pool, they launched ALDO, offering 450+ courses accessible to all staff. Course completion rates rose by 240% to over 47,000 per year. The platform saw over 600 unique daily logins and a 4.1 out of 5 user feedback rating.
Show More..

Iron Mountain digitised over 3.3 million documents for the Italian Embassy in Madrid and Tenerife. The embassy needed to optimise workspace and improve citizen services for 106,000 people. Iron Mount...ain provided a tailored digitisation service and staff training. The project cut scanning needs by 30% and freed up 10m3 of space. Staff now access files faster and deliver more efficient public services.
Show More..

DocuWare helped the Town of Henrietta save over $20,000 a year by eliminating paper storage fees. The government office improved document retrieval from days to seconds. Staff digitized records and i...ntegrated DocuWare with RPS, BAS, and ABBYY FlexiCapture. The solution increased efficiency across departments. The town saw a full return on investment within 15 months.
Show More..

Plone was used to build the Kent Connects Information Sharing Portal. The challenge was to help public organizations in Kent and Medway share information securely online. Plone provided a flexible an...d secure portal for sharing documents, minutes, and agendas. The solution made it easier for 17 public organizations to work together. The portal improved collaboration and access to information across these groups.
Show More..

Marigold Loyalty helped Kansas Lottery upgrade its player loyalty program. The Lottery needed better data, more engagement, and a modern mobile-first experience. Marigold Loyalty and Pollard Banknote... launched the PlayOn Players Loyalty program in three months. In nine months, membership grew 28%, engagement rose 80%, and average player spend increased 126%. Sales grew 44% from targeted campaigns, and players scanned nearly 5 million tickets with mobile features.
Show More..

Adoxa helped Aabenraa Municipality gain full control over their data. Employees became proactive in fixing data issues and cleaning up unprotected data. The system made it easy for staff to find and ...delete errors, leading to fast results. Managers could track data quality and progress. Adoxa created a new data culture and improved security across the municipality.
Show More..

Windward helped South Sound 911 improve police report generation. The IT team switched from a slow, inflexible tool to Windward's reporting software. Now, staff can create or edit reports in minutes ...instead of hours or days. The system generates about 1,600 reports per weekday. Using Microsoft Word as an editor made adoption easy for both technical and non-technical users. Integration was simple and required just a few lines of code.
Show More..

CARA platform helped the City of Sacramento improve document management. The city faced issues with a complex, unfriendly legacy system. CARA provided a fast, easy-to-use interface and strong search ...features. The city streamlined document organization and reduced operational costs. User productivity and satisfaction increased after citywide implementation.
Show More..

GRM Information Management helped a New York City government department scan and store large-format documents. The department needed to digitize irregular-sized files and manage high scanning volumes.... GRM exceeded expectations by scanning about 10,000 files in a week during testing. They then digitized 200,000 boxes of records and now scan 10,000 to 12,000 records weekly. Employees no longer handle daily scanning, office space was regained, and important documents are now easy to access and share.
Show More..

Lingo helped Pitt County update its government branding and communications. The county used Lingo to improve how it shares information with the public. The new system made it easier for people to und...erstand county news. Pitt County now has a more modern and clear way to talk to its community.
Show More..

Document Manager helped Floyd County Sheriff's Office move from a paper-based system to digital document management. The office had 135 staff and managed a large area with manual processes. Comnetix ...implemented the new system. In the first 90 days, the office saw immediate and significant benefits. Floyd County is now automating more processes using Document Manager.
Show More..

Fission Web System helped Niagara County Center For Economic Development control their website content and design. The staff provided strong direction and support. The organization valued being able ...to manage the process themselves. The testimonial highlights the skilled support team and the system's flexibility. This case shows how Fission supports government agencies with web management.
Show More..

Sefas Harmonie Communication Suite helped the City of Bradford Metropolitan District Council improve print operations. The council needed a flexible, cost-efficient print solution to handle complex d...ocuments and growing volumes. Sefas software enabled easy migration to new systems, kept document appearance consistent, and allowed use of existing resources. Bradford avoided major new hardware and software costs. The solution improved document management and communication with citizens.
Show More..

Hyland Alfresco helped Caixa Andorrana de la Seguridad Social (CASS) modernize and automate key processes for healthcare, pensions, and social benefits. CASS faced challenges with limited resources, ...complex international agreements, and outdated technology. The solution unified systems with a secure, scalable platform, integrating content management, BPM, and electronic signatures. CASS improved compliance, security, and process speed, supporting international collaboration and future growth.
Show More..

Unanet helped Qlarant, a large government contractor, streamline workflows and improve efficiency. Qlarant faced challenges with contract management, compliance, and manual financial processes. Unane...t provided a cloud ERP solution with automation, integrated travel and expense management, and strong financial reporting. Qlarant reduced month-end close time to eight days. The company improved collaboration and gained better control over procurement and budgeting.
Show More..

HyperTeam used its PM Toolbox to build a digital workplace for Collier County Public Utilities Department's Engineering & Project Management Division. The solution included a cloud-based SharePoint 2...016 system with modules for project approval, management, and reporting. Project managers now track and manage projects, collaborate, and generate reports in minutes instead of days. The new system improved work efficiency and centralized project data. The solution also enabled quick, organized documentation and easier project coordination.
Show More..

Comune di Biassono needed a way to check Green Pass certificates for employees and citizens during the pandemic. They chose the eGreenPass L device from EcosAgile. The device reads all types of certi...ficates quickly and sends email notifications for negative results. It also connects to a small printer for real-time validation receipts. This helped the Comune control and verify building access more easily.
Show More..

Foundant's Grant Lifecycle Manager helps Nebraska Arts Council manage grants. Jennifer Dreibelbis says the tool is adaptive and accessible. It streamlines work for federal arts agencies. The council ...uses it to make their grant process easier. The solution supports efficiency and better workflow. This helps the team focus on their mission.
Show More..

FileMaker helped the Georgia Department of Agriculture’s Food Safety Division automate training data management. Before, staff spent almost 40 hours a week on manual records maintenance. The new File...Maker-based system cut this time by 90%. Inspectors now get information faster and are more engaged. The team values the partnership with The Scarpetta Group for their expertise and support.
Show More..

NewOrg helped the Conway Police Department improve its Community Crisis Response Team. Before NewOrg, the team used a single spreadsheet to track data, which made reporting and analysis hard. NewOrg ...provided a centralized data management system. This system made it easy to record and access community interactions, create reports, and analyze data. The team now works more efficiently and can better serve people with mental health concerns.
Show More..

ONLYOFFICE Docs helped the city council of Reus move to online document editing. The council needed a simple, affordable, and open-source solution for its 700+ employees. They chose ONLYOFFICE Docs f...or its easy integration with Nextcloud, low resource use, and support for many formats. Employees can now edit and collaborate on documents in real time from their browsers. The familiar interface made switching easy. Compatibility with Microsoft Office and LibreOffice formats was key for smooth work.
Show More..

Tamkeen organized the Bahrain Shopping Festival, aiming to boost customer interaction. They needed a solution to enhance engagement post-purchase. Unique Computer Systems implemented a digital points... and draw automation system. This system allowed shoppers to earn points and participate in raffles. Over 20,000 shoppers were engaged, and the festival generated over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
Show More..

Quickbase helped the City of Philadelphia Department of Planning and Development improve public service delivery. The department faced challenges with external access, disparate tech stacks, and coll...ecting information during COVID-19. They used Quickbase to build apps for rent assistance, homebuyer grants, and eviction diversion. This made communication with the public easier and streamlined data collection. The team managed projects efficiently with limited resources and gained agility to make changes quickly.
Show More..

Azure Active Directory, Azure Security Center, and Azure Key Vault helped a leading government institution secure sensitive data. The agency faced strict compliance needs and threats like phishing an...d ransomware. Azure solutions enabled centralized identity management, multi-factor authentication, and real-time threat detection. Automated compliance checks and data loss prevention policies improved data protection. Azure Key Vault and disk encryption ensured secure key management and data-at-rest security.
Show More..

Azure Active Directory, Azure Security Center, and Azure Key Vault helped a leading government institution secure sensitive data. The agency faced strict compliance needs and threats like phishing an...d ransomware. Azure solutions enabled centralized identity management, multi-factor authentication, and real-time threat detection. Automated compliance checks and data loss prevention policies improved data protection. Azure Key Vault and disk encryption ensured secure key management and data-at-rest security.
Show More..

ADAudit Plus helped Uganda National Roads Authority improve Active Directory security and compliance. UNRA faced challenges in managing and auditing their Windows environment. ADAudit Plus provided t...ools to automate user provisioning, audit changes, and track logons. The solution gave full visibility into Azure AD changes and enabled self-service password resets. UNRA enhanced their security and compliance with these features.
Show More..

MobileFrame helped the City of Hartford move from paper-based processes to a mobile solution. The city used MobileFrame to deploy apps for inspections, asset tracking, and work orders across many dep...artments. The platform let staff collect data on different devices and sync it with business systems. This change cut clerical data entry costs, improved data accuracy, and boosted workforce productivity. Leadership now makes better decisions with real-time data.
Show More..

Qlik Sense and Qlik Analytics Platform helped OSITRÁN cut reporting time from weeks to hours. The agency unified its data, improved data quality, and made information more accessible. Staff now use d...ashboards for clear, fast insights. Collaboration and data sharing improved across teams. OSITRÁN increased transparency and won an award for best practice in public management.
Show More..

Qlik Sense and Qlik Analytics Platform helped OSITRÁN cut reporting time from weeks to hours. The agency unified its data, improved data quality, and made information more accessible. Staff now use d...ashboards for clear, fast insights. Collaboration and data sharing improved across teams. OSITRÁN increased transparency and won an award for best practice in public management.
Show More..

Juice Analytics helped the Tennessee Department of Education make school data easy to use. The School Improvement Planning solution turned complex spreadsheets into simple data stories. Administrator...s could now compare performance and plan better. The new dashboards let schools use data for strategic planning. Leaders now understand and discuss their data. This led to better decisions and improved student outcomes.
Show More..

Stonefield Query helped LOGIS, a government technology consortium, solve their need for an easy ad-hoc query tool. LOGIS needed a solution that worked across complex networks and allowed custom scrip...ting. Stonefield Query Software Developers Kit was customized for LOGIS and deployed to over 260 end users. The tool integrated smoothly and required only half a day of training for users. LOGIS now relies on Stonefield Query for daily reporting and data mining.
Show More..

Toucan Toco helped Pôle Emploi give 400 directors real-time access to HR analytics. The platform deployed in 8 weeks and reached 80% weekly adoption. HR data became easy to use, reducing turnover and... absenteeism. The solution is simple, secure, and works on any device. Pôle Emploi improved its HR department's role as a business partner.
Show More..

Sisense Fusion helped Fayetteville PWC, a public utility in North Carolina, make advanced analytics easy for over 600 employees. The utility used Sisense to track electricity demand, monitor key oper...ational metrics, and create dashboards for all divisions. Staff found Sisense simple to use, needing little training and minimal IT support. The solution replaced older, complex BI tools and improved agility and flexibility. Fayetteville PWC quickly saw positive changes and continuous improvement with Sisense.
Show More..

Civis Platform helped the City of Los Angeles improve its MyLA311 service. The city unified service request systems, letting 3.8 million residents access all 311 requests in one place. MyLA311 now ha...ndles thousands of requests each week, with many completed in 24 to 72 hours. The Know Your Community Initiative made 311 data public, increasing transparency and accountability. The platform also provides real-time maps and updates on local projects and events.
Show More..

Splunk AppDynamics helped the City of Munich improve user experiences. The city used the solution to monitor and optimize their digital services. This led to better performance and reliability for us...ers. The case highlights how observability tools can support public sector digital transformation.
Show More..

ADAudit Plus helped Uganda National Roads Authority improve Active Directory security and compliance. UNRA faced challenges in managing and auditing their Windows environment. ADAudit Plus provided t...ools to automate user provisioning, audit changes, and track logons. The solution gave full visibility into Azure AD changes and enabled self-service password resets. UNRA enhanced their security and compliance with these features.
Show More..

NovoGov helped Pequannock Township, New Jersey, improve public works management. The township had 22 employees and used another software before. The old system was hard to use and did not integrate w...ell. NovoGov made work order and asset tracking easier. Communication and integration improved for the public works team.
Show More..

TeamSupport helped Harris Govern fix slow and complex reporting. Before, building reports took a week and required manual work across three systems. After using TeamSupport, Harris Govern built repor...ts in minutes. The platform gave them one knowledge base, easy access to metrics, and time-saving processes. This improved their customer support and made tracking issues much easier.
Show More..

CA Dept of Health Care Services used Atlassian cloud to improve their work. They wanted better tools for their teams. Atlassian cloud helped them work together more easily. The department saw faster ...project delivery. Teams shared information better. The new system made their work smoother.
Show More..

BOSSDesk helped Glynn County move from outdated spreadsheets to a modern IT ticketing system. The county automated workflows, improved reporting, and integrated with Active Directory. This led to fas...ter response times and better service for over 1,000 users and 3,000 endpoints. The IT team now manages requests efficiently and supports public safety agencies. BOSSDesk enabled a shift to ITSM best practices and reduced manual work.
Show More..

SysAid ITSM helped Grand Traverse County modernize IT service for 95,000 residents. The county replaced manual asset tracking and inconsistent ticketing with AI-powered workflows and ITIL-compliant p...rocesses. Automated asset management saved weeks of labor and improved billing accuracy. First call resolution is expected to rise from 60% to the high 90s. SysAid's reporting tools and responsive support increased trust and user adoption.
Show More..

Brent Council's call centre had trouble responding to customer emails quickly and consistently. Their old system was slow and made it hard to meet service targets. They chose Eptica Email Management ...to help organize and speed up email replies. With the new system, email response time dropped from 30 minutes to 10 minutes. Agents now use templates and have better tools, making their work easier and faster. The team is happier and can answer more customer questions each day.
Show More..

GoTo Connect helped Glamorgan Spring Bay Council update its old and expensive phone system. The council needed a flexible solution to serve its community better. With GoTo Connect, they reduced costs... and only pay for the features they use. The new system allows easy customisation. The council now serves residents and businesses more efficiently.
Show More..

Splunk AppDynamics helped the City of Munich improve user experiences. The city used the solution to monitor and optimize their digital services. This led to better performance and reliability for us...ers. The case highlights how observability tools can support public sector digital transformation.
Show More..

CommCare helped the Ministry of Health and Population in Malawi improve supervision of health facilities and programs. The digital integrated supportive supervision tool is used by district health ma...nagement teams and MoHP managers. Dimagi supported the move to local ownership and technical capacity transfer. The solution helps with case management, decision support, action management, and visualizations. This has made monitoring and decision-making easier for the health sector in Malawi.
Show More..

Nextcloud helped the Republic of Serbia enable secure, on-premises collaboration. NETcom System d.o.o. implemented the solution for the Serbian National Assembly. Deputies can now share files and wor...k together efficiently. All data stays safe on their own servers. The deployment ensures compliance and data privacy for government operations.
Show More..

Rossum, integrated with Coupa, helped Maximus cut invoice processing time by 85%. The AP team reduced manual work and errors caused by poor OCR. Invoice processing dropped from up to 8 minutes to und...er 30 seconds. Maximus also reduced AP staff by 20% and achieved 95% data extraction accuracy. The solution improved efficiency and accuracy for government services operations.
Show More..

Les Voies Navigables de France used InterSystems IRIS to build a data hub. The goal was to improve information exchange and integration. InterSystems IRIS helped them connect data from many sources. ...This made sharing and using data easier. The project focused on digital transformation for government administration.
Show More..

Datatonic used Google Cloud and AI to help UNDP improve energy planning. They built a machine learning model to find solar energy assets in Africa using satellite images. The solution used over 40,00...0 images and open-source tools for labeling. This helped UNDP plan energy infrastructure for millions of people. The project shared open source code for others to use.
Show More..

erwin Data Modeler helped a large government agency fix data problems. Before, each developer used their own database structure. This caused data confusion and slow work. With erwin Data Modeler, the... agency made data rules and set up one way to manage data. Teams now work together better. The agency saves money and works faster. Data is more accurate and follows rules.
Show More..

forms.app helped London Borough of Redbridge HAF improve their provider application process. The team switched from Microsoft Forms to forms.app for better usability and easier document uploads. Prov...iders found the new forms much easier to complete and praised the quick application process. The HAF team saved time and managed applications more easily. Cleo Wilson rated forms.app 9 out of 10 for satisfaction.
Show More..

Triyam used its Fovea solution to help the City of Detroit archive ERP data. The city needed to move data from 8 HR/payroll and 3 financial legacy systems. Triyam worked with the Department of Innova...tion and Technology to extract and archive historical HR, payroll, and financial records. The project focused on secure data management and system transition. The solution supported the city's move to a new, advanced system.
Show More..

docEdge DMS helped Gujarat Water Supply and Sewerage Board manage key documents. Before, they moved paper documents by hand and had no central system. The new solution made it easy to store and find ...documents in one place. Staff can access files based on their permissions. The system improved how they process financial documents and deliver services on time.
Show More..

RingEX helped Delaware County improve its caller experience by 10x. The county switched from an old, unreliable phone system to RingEX. They now answer 2,000 outage-free calls daily. The Bureau of El...ections set up RingEX in just two weeks at a new location. Managers use RingEX analytics to track calls and improve service. Employees can work remotely and use features like Push to Talk for better communication.
Show More..

Flowfinity helped the City of Cincinnati improve field service management for its Wastewater Collection Division. The division replaced paper forms and rugged laptops with Flowfinity's no-code workfl...ow apps. This change made it easier for field technicians to collect and access data. The city saved $87,500 in hardware costs and $76,000 in annual call center costs. Flowfinity increased field efficiency by 30% and reduced IT workload.
Show More..

Thinkproject Commercial & Contract Management helped Coastal Partners manage contracts for 246km of UK coastline. The challenge was to keep project managers, contractors, and the supply chain connect...ed across a large area. Thinkproject provided a central platform for communication, early warnings, and defect management, all in a NEC4 compliant space. This solution improved collaboration, transparency, and trust, reducing risks of delays and disputes. The platform made processes simple and automated, leading to high standards and effective project delivery.
Show More..

PingPilot helped the Indiana Department of Workforce Development handle a surge in online queries during the pandemic. The agency added chat, SMS, and email options to its website. Staff could answer... questions quickly, even while working from home. The chat system was set up in less than a day. About 20% of queries soon came in via SMS. The solution made it easier for citizens to get help with jobs and unemployment.
Show More..

TestComplete helped a U.S. state government agency automate testing for over 40 desktop and web apps. Manual testing took too much time and slowed releases. The agency chose TestComplete for its easy... use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
Show More..

TestComplete helped a U.S. state government agency automate testing for over 40 desktop and web apps. Manual testing took too much time and slowed releases. The agency chose TestComplete for its easy... use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
Show More..

TestComplete helped a U.S. state government agency automate testing for over 40 desktop and web apps. Manual testing took too much time and slowed releases. The agency chose TestComplete for its easy... use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
Show More..

TestComplete helped a U.S. state government agency automate testing for over 40 desktop and web apps. Manual testing took too much time and slowed releases. The agency chose TestComplete for its easy... use, strong legacy support, and cost savings. Testers built and maintained automated tests faster. The team now releases updates quicker and covers more tests. Security standards stayed high with a U.S.-based vendor.
Show More..

Betty Blocks helped the City of Zaanstad replace its legacy GWS system. The city needed a new system for youth care services and built it with Betty Blocks and Ilionx. They launched the first app in ...10 days. Administrative efficiency for youth care improved by 40%. Zaanstad now saves €620,000 each year and only needs 4 backend developers instead of 10. Over four years, they saved €2.4 million and developed 7 applications in 3 years.
Show More..

Genesys Cloud CX helped Missouri Department of Social Services improve its customer experience. The department used digital engagement tools to connect with people. The solution made it easier for cu...stomers to get help. The department now delivers better service with less effort. The experience is more seamless and efficient for everyone.
Show More..

Talkdesk helped Ninefold transform its customer support with AI-powered automation. Ninefold supports a network of pest control companies and about 40,000 active customers. With Talkdesk Copilot, age...nt productivity increased by 30%. Workforce Management saved $25,000 through voluntary time off. Customer Experience Analytics led to satisfaction scores as high as 4.9 out of 5 and 93% positive interactions.
Show More..

NiCE CXone Mpower helped the County of San Diego improve emergency response and customer service. After a major flood, the county used CXone Mpower to quickly set up new IVR prompts and queues for di...saster relief. The platform enabled remote work, real-time reporting, and SMS reminders for callbacks. In three weeks, the county handled over 10,000 calls and processed 6,000 aid applications, distributing $5.7 million. Missed callbacks dropped by 40%, abandonment rates fell 10%, and wait times went from two minutes to almost zero.
Show More..

Yeastar P-Series Software Edition helped FDA Thai upgrade from a Cisco system. FDA Thai needed more flexibility to connect different endpoint protocols. Yeastar offered strong compatibility with anal...og, E1 trunks, and many SIP devices. FDA Thai used Yeastar Linkus with Microsoft Teams to improve internal communication. Remote Access Service made managing remote staff secure and easy. Auto-provisioning let FDA Thai set up over 500 IP phones quickly and simply.
Show More..

Avaya Experience Platform helped Leon County Government centralize and modernize communications. The county faced outdated systems and needed better availability and workforce optimization. Avaya del...ivered a secure, open platform that improved productivity and reduced IT workload. The solution enabled fast response to emergencies and greater agility for 800 employees serving 275,000 citizens. Leon County now adapts quickly to changing needs and saves costs with enhanced technology.
Show More..

Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking agents quickly and link multiple legacy systems. The solution provid...ed real-time agent guidance and dynamic scripting, meeting strict government regulations. The platform enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response.
Show More..

Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking agents quickly and link multiple legacy systems. The solution provid...ed real-time agent guidance and dynamic scripting, meeting strict government regulations. The platform enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response.
Show More..

Aspect Unified IP helped City of Mesa cut maintenance costs by 40%. The city unified seven contact centers and three IVR systems on one platform. This streamlined citizen services and improved commun...ication. The IT team finished the rollout in eight months. Mesa now plans to add SMS notifications and web chat for better citizen engagement.
Show More..

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a ticketing system for website issues and gather feedback. This revealed prob...lems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
Show More..

Opiniator helped the Departments of Transportation in Florida and Georgia improve rest area feedback. Before, they used paper comment cards, which delayed issue resolution by weeks. With Opiniator, v...isitors gave instant feedback using their phones. This let maintenance contractors fix problems right away. The time to contact visitors dropped from over a month to just a few days. Contractor accountability and performance tracking also improved.
Show More..

PocketSurvey's Housing Stock Condition mobile surveying app helped Islington Council survey residential buildings onsite using tablets and smartphones. The council needed a user-friendly, efficient s...olution for stock condition surveys. They found the app easy to set up, with everything working within 20 minutes of downloading the demo. The app's clear design and strong functionality improved their surveying process.
Show More..

Feedbackly helps the City of Helsinki collect feedback from museum visitors using Feedbackly Terminals. Surveys are available in multiple languages, including Finnish, Swedish, and English. The city ...gathers up to 1400 survey responses per week. Results are analyzed weekly and shared with facility teams. KPIs like NPS and CSAT help track and improve customer experience at city museums.
Show More..

Mopinion’s feedback software helps Rijksoverheid.nl improve its website for Dutch citizens. The team wanted to make information easy to find and understand. They used Mopinion to collect user feedbac...k and learn why visitors act the way they do. Privacy compliance was important, so Mopinion’s solution fit their needs. This helped the government make the website more user-friendly and people-focused.
Show More..

Davies used Robotic Process Automation (RPA) to help a large UK government agency clear a backlog of 1.25 million transactions. They implemented Azure Cognitive Services to read handwriting and autom...ated nearly 285,000 transactions in 8 months. 96% of cases were processed successfully, with 98% record accuracy. The solution let staff focus on higher-value work and reduced manual errors.
Show More..

Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted online customer information to update their OPENRevenues system directly. They also aimed ...to let customers access bills and account details online. After launch, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
Show More..

SmartSurvey helped the Home Office collect employee feedback with its digital survey platform. The Home Office needed a better way to gather staff opinions on events, projects, and internal communica...tion. They switched from a custom-built system to SmartSurvey’s Enterprise plan. The platform made it easy to create, send, and analyze surveys. Teams could launch surveys in minutes and access real-time results. Ongoing updates and support from SmartSurvey improved reporting and data analysis for the Home Office.
Show More..

Kenny Phimmachack, a Management Analyst II at the City of Fresno, uses Corrigo for facilities management. He tracks work orders and creates custom reports for accounting. Corrigo helps verify work or...ders and track costs for fixed charges and additional modifications. It also allows citizens to report issues, like plumbing, which are then addressed by the city.
Show More..

Aberdeen City Council faced challenges with the Freedom Of Information Act, leading to a rise in Subject Access Requests. They used paper documents and marker pens for redaction, which was time-consu...ming and costly. By implementing e-Redact, they moved to electronic redaction, saving 40% in time. This solution allowed them to process more requests efficiently and reduced costs associated with photocopying. The council found e-Redact easy to use and highly cost-effective, improving their response times significantly.
Show More..

Egen built the Utah Wildlife Habitat Analysis Tool for the Utah Division of Wildlife Resources. DWR needed a better way to share wildlife and plant data with land planners. Egen used Google Cloud and... Esri GIS tools to create an online portal that combines data from many sources. The tool lets users see environmental impacts for specific land parcels. DWR staff can update the data and use dashboards for insights. The tool helps protect wildlife and supports smarter land planning.
Show More..

GPS Insight helped the City of Las Vegas track and manage 1,300 fleet assets. The city used real-time asset tracking, maintenance monitoring, and route optimization. This led to cost savings on maint...enance, labor, and parts. The city improved preventive maintenance and asset resale value. GPS Insight's software made it easier to manage a diverse municipal fleet and plan for future needs.
Show More..

Loc8 helped Queensland Parks and Wildlife Service move from paper-based to real-time digital operations. The agency manages 700 rangers, 350 contractors, and 44,000 assets. Loc8 provided advanced int...egrations, custom portals, and real-time asset tracking. This improved visibility, efficiency, and allowed mobile workers to report issues instantly. The digital system reduced audit time and resource costs, streamlining park management across Queensland.
Show More..

Oneserve helped Hillingdon Council manage damp and mould in 10,000 properties. The council used Oneserve to log, track, and resolve each issue. The system improved data for property profiles and enab...led targeted interventions. Tenant engagement and satisfaction increased due to transparent processes. The number of complaints about damp and mould went down. The council stayed compliant with regulations.
Show More..

Fieldman Field Service Management helped the City of South Daytona deploy Mueller Smart Water meters. The city needed to verify every meter installation and improve data accuracy. Fieldman integrated... with Sentryx Water Intelligence for instant installation checks. This let teams fix problems right away. The city saw a 56% increase in technician efficiency and verified 100% of meter installations. They also created a digital catalog of meters.
Show More..

Kotobee powered the 'Ketab' digital library app for Egypt's Ministry of Communication and Ministry of Culture. The challenge was to improve access to books and promote digital literacy across Egypt. ...Kotobee provided a platform that integrated over 2,000 ebooks into a user-friendly mobile app. The solution included advanced content management and easy navigation. The app now gives Egyptians simple access to thousands of books, supporting national goals for education and digital culture.
Show More..

Docxpresso helped Alcobendas Town Council move paperwork-heavy processes online. The council used Docxpresso to automate grant request procedures for local associations. Web forms replaced old Word d...ocuments, making data collection easier and more organized. The new system let associations submit information in a structured way and allowed council staff to manage data in a central hub. The council plans to use Docxpresso for more tasks to improve service and efficiency.
Show More..

Eptura Asset helped the City of West Kelowna Water Treatment Plants improve maintenance efficiency. The platform enabled better budget tracking with a purchase order system. Preventive maintenance fe...atures made scheduling and management easier. Asset organization improved with better categorization. Parts barcoding allowed staff to scan QR codes for faster asset management. The result was a 50% increase in operational efficiency and productivity.
Show More..

Easygenerator helped Sport Vlaanderen train 8,000 sports coaches each year. The agency moved from printed books and expensive outsourced e-learning to a blended learning model. Over 235 authors creat...ed 1,300+ courses across 52 sports federations. This change saved money, improved access, and made training easier to update. Coaches now learn with digital modules and in-person sessions.
Show More..

ONLYOFFICE Docs helped the city council of Reus move to online document editing. The council needed a simple, affordable, and open-source solution for its 700+ employees. They chose ONLYOFFICE Docs f...or its easy integration with Nextcloud, low resource use, and support for many formats. Employees can now edit and collaborate on documents in real time from their browsers. The familiar interface made switching easy. Compatibility with Microsoft Office and LibreOffice formats was key for smooth work.
Show More..

Localize helped Ukraine Siren Alerts (UASA) deliver life-saving alerts in 13 languages. UASA faced a challenge with over 20 languages spoken in Ukraine, making it hard to reach everyone. Localize pro...vided fast translation services, adding 13 languages in just days. This led to more returning users and growth in Ukraine and nearby countries. UASA also attracted new volunteers and secured more partnerships. Localize reduced the team's workload so they could focus on public safety.
Show More..

Vyond helped the Administrative Office of the Illinois Courts train staff across 102 counties on the Safe Harbor Policy. The courts needed a digital solution because in-person training was hard to co...ordinate and text-based materials were not enough. Using Vyond, they created engaging videos with quizzes to explain policy rules. Staff learned what they can and cannot say to court users. The new video series made training more effective and convenient for court employees.
Show More..

RingEX helped Delaware County improve its caller experience by 10x. The county switched from an old, unreliable phone system to RingEX. They now answer 2,000 outage-free calls daily. The Bureau of El...ections set up RingEX in just two weeks at a new location. Managers use RingEX analytics to track calls and improve service. Employees can work remotely and use features like Push to Talk for better communication.
Show More..

GoTo Connect helped Glamorgan Spring Bay Council update its old and expensive phone system. The council needed a flexible solution to serve its community better. With GoTo Connect, they reduced costs... and only pay for the features they use. The new system allows easy customisation. The council now serves residents and businesses more efficiently.
Show More..

Livestorm helped the City of West Hollywood reach more people during the COVID-19 pandemic. The city needed to share important updates and answer questions quickly. They chose Livestorm for its engag...ing webinar features. With Livestorm, they hosted live Q&As and virtual events. The city saw 500% more attendees and 200% more questions asked compared to before.
Show More..

SightCall helped Central Bedfordshire Council improve tenant repair services. The council used SightCall to let maintenance teams see problems remotely and help tenants fix simple issues. This reduce...d the need for site visits and travel. First-time fix rates increased from 77.3% to 98.84%. Maintenance teams quickly cleared the repair backlog caused by COVID-19. Tenants reported high satisfaction with the new remote support system.
Show More..

Airmeet helped Maximus host global leadership conferences and internal events. Maximus needed a platform with dynamic networking, multi-lingual support, and device compatibility. Airmeet provided a u...ser-friendly interface, real-time analytics, and scalable event solutions. Maximus reached a global audience and improved event engagement. Multi-lingual closed captions and networking features broke language barriers and boosted attendee interaction.
Show More..

RingEX helped Delaware County improve its caller experience by 10x. The county switched from an old, unreliable phone system to RingEX. They now answer 2,000 outage-free calls daily. The Bureau of El...ections set up RingEX in just two weeks at a new location. Managers use RingEX analytics to track calls and improve service. Employees can work remotely and use features like Push to Talk for better communication.
Show More..

GoTo Connect helped Glamorgan Spring Bay Council update its old and expensive phone system. The council needed a flexible solution to serve its community better. With GoTo Connect, they reduced costs... and only pay for the features they use. The new system allows easy customisation. The council now serves residents and businesses more efficiently.
Show More..

Swiftype helped the City of Wilson improve its website search. The city wanted citizens and employees to find information faster and easier. Swiftype replaced an unreliable search tool and gave real-...time analytics. During Hurricane Matthew, the city used search data to respond to citizen needs. The new search led to more website use and better service for everyone.
Show More..

KSmart-RFID helped Punjab and Haryana High Court (PHHC) improve their library services. PHHC needed a way for patrons to check in and check out books easily. They also wanted to stop book misplacemen...t and improve security. LIBSYS installed KSmart-RFID tags on 100,000 books and documents. The system included self-checkout kiosks, RFID book drops, and security gates. This reduced lost books and made the library more efficient.
Show More..

Conga Composer and Conga Sign helped Diplomatic Language Services automate contract management in Salesforce. The company saved over 340 hours and boosted productivity per record by 70%. They also sa...ved $6,200 in licensing costs. DLS provides language services to federal, military, and private clients. Document automation and eSignature improved their contract workflows.
Show More..

ASTRID is a government-owned network in Belgium. It serves emergency services with TETRA technology. They chose Cerillion's BSS/OSS suite. Cerillion improved billing and service management. ASTRID no...w handles complex communications better.
Show More..

Amilia helped Homewood-Flossmoor Park District move from print brochures to online registration. The district saw a 44% increase in online revenue over two years. Staff saved time by reducing brochur...e prep and managing programs closer to start dates. Residents found registration easier and more accessible. The district now uses Amilia and Pidj to improve communication and operations.
Show More..

Stackla helped the City of Adelaide redesign its website with over 120 user-generated content galleries. The team sourced more than 55,000 UGC images in just three months. They published over 3,400 i...mages, with top posts reaching 2,200 impressions each. Stackla made daily content curation easy and efficient. The city now uses fresh, authentic content without extra budget or time.
Show More..

EGroupware helps Stadt Ochtrup manage daily city administration for 20,000 residents. The city uses EGroupware for 90 users since 2009. They chose it for its low cost, easy use, and mobile device sup...port. Key features used include email, address book, group calendar, and wiki. EGroupware keeps all users up to date and saves time with easy data management. The support team is friendly and quick to help.
Show More..

IceWarp Mail Service and Security Suite helped Carabineros de Chile upgrade their email system for 80,000 police officers. The police force needed a reliable, fast, and cost-effective email tool afte...r problems with previous providers. IceWarp delivered increased speed, zero crashes, and a user-friendly interface. The solution enabled nationwide communication, cloud security, and 24/7 support. Carabineros de Chile have used IceWarp for over 15 years without issues.
Show More..

Syncrify helped Canada Post move large PC image files from Ottawa to sites across Canada. Canada Post needed to keep backup images at each site for easy switching between versions. They installed Syn...crify server in Ottawa and Syncrify Client at remote locations. The solution let them push files and roll back to older images when needed. Synametrics customized Syncrify for Canada Post, including scripts for data handling. Canada Post now manages large virtual machine images easily and is satisfied with Syncrify.
Show More..

Barracuda Cloud-to-Cloud Backup helped City of York Council protect Office 365 data after moving to the cloud. The council needed a backup solution for data privacy, compliance, and fast recovery fro...m ransomware or accidental deletion. Barracuda offered easy setup, granular file restores, and automatic backup of new mailboxes. The team eliminated admin tasks tied to on-premises backups. They have not needed customer or technical support since implementation.
Show More..

ONLYOFFICE Docs helped the city council of Reus move to online document editing. The council needed a simple, affordable, and open-source solution for its 700+ employees. They chose ONLYOFFICE Docs f...or its easy integration with Nextcloud, low resource use, and support for many formats. Employees can now edit and collaborate on documents in real time from their browsers. The familiar interface made switching easy. Compatibility with Microsoft Office and LibreOffice formats was key for smooth work.
Show More..

Reno County, Kansas needed a way to share large and sensitive files. DropSecure helped them share files easily and securely. The office could send files without making recipients go through many step...s. They liked the ability to share large files safely. They found sending many files at once a bit limited. They chose DropSecure for its price, ease of use, and security.
Show More..

Dotdigital helped Ordnance Survey boost email revenue by 107% during the COVID-19 lockdown. The team shifted from promotional to content-only emails, offering free activities and guides to keep subsc...ribers engaged. Engaged subscribers grew from 329,820 to 469,541 in just over 6 months. Email revenue increased from £494,869 to £708,353. Revenue per click rose from 52p to £1.29, while 19% fewer emails were sent.
Show More..

Marigold Loyalty helped Kansas Lottery upgrade its player loyalty program. The Lottery needed better data, more engagement, and a modern mobile-first experience. Marigold Loyalty and Pollard Banknote... launched the PlayOn Players Loyalty program in three months. In nine months, membership grew 28%, engagement rose 80%, and average player spend increased 126%. Sales grew 44% from targeted campaigns, and players scanned nearly 5 million tickets with mobile features.
Show More..

Document Manager helped Floyd County Sheriff's Office move from a paper-based system to digital document management. The office had 135 staff and managed a large area with manual processes. Comnetix ...implemented the new system. In the first 90 days, the office saw immediate and significant benefits. Floyd County is now automating more processes using Document Manager.
Show More..

Caspio helped the Tennessee Department of Health manage data from many sources without extra IT costs. The department used Caspio to build apps like invoice tracking, inventory control, and contract ...management. One project cost half as much with Caspio compared to the old way. Invoice tracking went from needing three or four employees to just one. Contract tracking work dropped from eight employees to two. Caspio improved financial transparency and saved taxpayer money.
Show More..

Austin City Government used Knack for their operations. The case study highlights their experience with the platform. Details about their specific challenge, solution, or results are not provided in ...the content. No numbers or metrics are mentioned. The summary focuses on their use of Knack.
Show More..

Swift Digital helps the Australian Small Business and Family Enterprise Ombudsman send important emails and newsletters. The Ombudsman uses Swift Digital features like polls, read more, and YouTube v...ideos. This makes their communication timely and effective. Swift Digital ensures messages reach the right people every time.
Show More..

Asset Panda helped a state government agency improve IT asset management. The agency struggled with Excel and Lansweeper, making tracking and workflows hard. Asset Panda gave them a central place to ...manage over 20,000 assets. Workflows became easier and software license tracking improved. The agency rated the improvement 8 out of 10, with big time savings and better accuracy.
Show More..

Wasp inventory management software helped Bay Area Air Quality Management District fix inventory tracking. Before, staff wasted up to 750 hours a year searching for parts. The new system uses barcode...s and central supply rooms. Now, finding parts takes less than five minutes. Technicians spend more time on important work. The group can track inventory, avoid shortages, and negotiate better prices. Customer service improved because repairs happen faster.
Show More..

Iron Mountain digitised over 3.3 million documents for the Italian Embassy in Madrid and Tenerife. The embassy needed to optimise workspace and improve citizen services for 106,000 people. Iron Mount...ain provided a tailored digitisation service and staff training. The project cut scanning needs by 30% and freed up 10m3 of space. Staff now access files faster and deliver more efficient public services.
Show More..

MediaFiler Mediabank helped Waterschap Vallei en Veluwe manage photos better. The organization wanted a professional system for their marketing and communication teams. They set clear rules for photo... uploads and kept the library up to date. The system is easy to use and fast. It made approving secure photo requests much simpler for managers.
Show More..

Zebra Technologies helped Nicholasville Fire Department improve emergency response. The department used Zebra's mobile technology for faster data capture. This made their operations more efficient. F...irefighters could access information quickly. The solution improved communication and workflow. The department now responds to emergencies better.
Show More..

MaintainX helped the Public Works Department of the Cayman Islands move from paper-based work orders to a digital system. The department faced slow response times and limited visibility with their ol...d process. MaintainX made data migration easy and gave real-time tracking for work orders. Managers now see task progress and create reports faster. The team serves their clients more efficiently with better resource allocation.
Show More..

Sofa helped une métropole française launch a new eco-district with its meeting animation tool. The city used Sofa to create project rooms, share architectural plans, and manage community interviews. ...Team members worked together in real time, presented budget details, and sent meeting summaries. Sofa made remote collaboration easier and meetings more productive. The solution supported document sharing, live editing, and video conferencing for the project team.
Show More..

Teamwire helped the City of Kleve improve secure communication in its administration. The city needed a GDPR-compliant, easy-to-use messaging solution for daily coordination and crisis events. Teamwi...re offered location marking, emergency alerts, and worked on both business and private devices. Employees quickly adopted the app, using it for major events, evacuations, and daily operations. The intuitive interface reduced training needs and improved information flow during emergencies.
Show More..

eXo Platform helped the Administrative Court of Tunisia create a digital workplace. The court needed a way to balance administrative power and citizen rights. eXo Platform provided a collaborative pl...atform for efficient work. The solution included features for employee experience and smart integration. The platform supports the court's jurisdictional and advisory functions.
Show More..

Jostle's employee success platform helped the City of Vernon connect and engage its workforce across 11 locations. The city struggled with unifying employees and retaining top talent. Jostle made it ...easy for staff to communicate, find information, and feel part of a team. After launch, monthly participation rates reached 79%. The platform improved onboarding, internal communication, and culture, making the city a more attractive employer.
Show More..

USGS uses ThoughtFarmer's intranet to improve data access and collaboration. The intranet saved time by reducing interruptions and made information easily accessible. Employees added 1,900 new pages ...since launch. The intranet also streamlined processes like equipment scheduling. USGS recouped its investment in ThoughtFarmer.
Show More..

Mattermost helped Air Mobility Command (AMC) run its largest readiness exercise, Mobility Guardian 23. AMC used Mattermost-powered ChatOps for instant updates and fast problem-solving. The platform k...ept sensitive data safe with secure, on-premises deployment and audit trails. AMC integrated Mattermost with Puckboard for flight crew scheduling. ChatOps improved communication, situational awareness, and decision-making for AMC teams during the exercise.
Show More..

Versatile Professional SaaS helped the City of Encinitas modernize its records management. The city struggled with outdated systems and lost files before switching to Zasio. The new solution made rec...ords easier to manage and improved transparency. Staff found the search bar and label design features very helpful. Multiple users can now access records at once, saving time. The city praised Zasio for strong support and reliable delivery.
Show More..

Elections Saskatchewan used Envoke to improve email engagement and stakeholder communication. They needed a secure, Canadian-based platform to protect voter data and support their outreach. Envoke pr...ovided strong data privacy, easy branding, and efficient list management. The team measured success by open rates, click rates, and ease of use. Envoke helped Elections Saskatchewan engage 12,000 contacts and streamline hiring for elections.
Show More..

Tamkeen organized the Bahrain Shopping Festival, aiming to boost customer interaction. They needed a solution to enhance engagement post-purchase. Unique Computer Systems implemented a digital points... and draw automation system. This system allowed shoppers to earn points and participate in raffles. Over 20,000 shoppers were engaged, and the festival generated over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
Show More..

Doxim helped the City of Olathe, KS, launch a rapid-response payment arrangement program during the pandemic. The city needed a fast way to help residents manage payments. Doxim provided a solution f...or customer communications and payment management. This allowed the city to support residents quickly and efficiently. The program improved service delivery during a critical time.
Show More..

Zivver helped Armagh City Banbridge and Craigavon Borough Council protect sensitive emails and prevent data loss. The council needed a user-friendly tool for secure email and large file sharing in Ou...tlook. Zivver offered an intuitive interface, secure file transfer up to 5TB, and smart alerts for sensitive data. Staff now share large and sensitive files easily and securely. The reporting dashboard shows frequent use, proving the solution is simple and effective.
Show More..

Marigold Loyalty and Marigold Grow helped Virginia Lottery launch a new loyalty program. The program aimed to better understand players and boost engagement. In six months, membership grew to 530,000... with a 72% active participation rate. Over one million prize entries were recorded. Loyalty members saw only a 3% spending decline, compared to 15% for non-members. The program used gamification, data-driven personalization, and interactive challenges to drive results.
Show More..

Impero Connect helped BAR-organisatie secure remote access for external vendors. Before, many remote tools made it hard to track who accessed servers. Impero Connect gave them one tool with strong co...ntrols, multi-factor authentication, and session logging. Now, only Impero Connect is allowed through firewalls. All remote sessions are logged and recorded. This helps BAR-organisatie meet data protection rules and respond to audits or breaches.
Show More..

Rocket.Chat helped the City of Cologne secure digital collaboration for 20,000 employees. The city faced risks from shadow IT as hybrid work increased. They needed a secure, compliant platform for in...ternal and external communication. Rocket.Chat's on-premise, open-source solution met strict data privacy and regulatory needs. Employees now use Rocket.Chat for faster, safer real-time communication, replacing outdated tools.
Show More..

Haptik built the MyGov Corona Helpdesk, a WhatsApp chatbot, for the Government of India. The goal was to fight COVID-19 misinformation and provide accurate information in English and Hindi. The chatb...ot was deployed in just five days. It answered over 1.09 billion queries and served more than 84 million users. This helped keep citizens informed and reduced panic during the pandemic.
Show More..

Comm100 AI Chatbot helped California County Court automate 65% of its chat interactions. The court needed to handle a high volume of customer queries efficiently. By using Comm100's AI Chatbot, they ...reduced manual workload and improved response times. The solution delivered significant automation, making support faster and more reliable for users.
Show More..

Comm100 AI Chatbot helped California County Court automate 65% of its chat interactions. The court needed to handle a high volume of customer queries efficiently. By using Comm100's AI Chatbot, they ...reduced manual workload and improved response times. The solution delivered significant automation, making support faster and more reliable for users.
Show More..

QuestionPro helped Northern Beaches Council connect with over 250,000 residents. The council used QuestionPro surveys to collect feedback and build datasets of targeted stakeholders. They needed a so...lution that supported custom branding and flexible reporting. With the team edition, they sent many surveys and gathered data from a wide audience. The single dashboard made it easy to manage insights and improve reporting.
Show More..

Insightrix Online Voting helped the Saskatchewan New Democrats (SaskNDP) run secure, mobile-optimized nomination elections during COVID-19. The SaskNDP needed to complete nominations in five constitu...encies while following social distancing rules. Insightrix built a secure online voting platform with phone and email options and gave full technical support. Over 83% of members voted online or by phone. The process was safe, accurate, and kept members healthy.
Show More..

Fandom created a 360-degree marketing campaign for the Drive Sober or Get Pulled Over initiative. The campaign used a fake sci-fi movie, Collision Point, to highlight the dangers of drunk driving. Fa...ndom targeted men aged 21-34 with trailers, social media, and custom content. The campaign aimed to raise awareness during the holiday season.
Show More..

PublicInput helped the City of Virginia Beach engage over 20,000 residents in city projects. The Communications Office used email, social media, public meetings, and an online hub to reach people. Au...tomated analysis and a resident database made it easy to track feedback and follow up. The city collected nearly 275,000 responses on topics like disaster relief and public art. A mobile-friendly site for a mural project got 7,300 participants and 2,483 email signups. This approach increased public trust and made engagement easier.
Show More..

Daxko helped the City of Anniston modernize its parks and recreation operations. The department managed 750+ kids with only two full-time staff and struggled with manual processes. Daxko’s integrated... suite enabled online registration, payments, and real-time communication. Staff now spend less time on paperwork and more time with families. Online payments made programs more accessible for parents. Communication improved with instant mobile alerts and email reminders.
Show More..

SEPA needed a way to send flood warnings and alerts to people across Scotland. They wanted a system that could handle lots of data and send messages quickly and reliably, even during emergencies. SEP...A used the HTK Horizon platform to improve their alert system. The new system lets SEPA send messages through different channels and reach more people. It also helps SEPA send alerts faster and reduces the workload for their staff.
Show More..

Stamp Me powered the Passport to Hobart digital rewards program for the City of Hobart. The city wanted to help local hospitality businesses recover after COVID-19. Residents used a digital stamp car...d to earn vouchers by dining at 60 participating venues. Almost half of the venues saw more foot traffic. For every $1 the city spent, venues got at least $2.31 in value. Businesses found Stamp Me easy to use and the program boosted local spending.
Show More..

ShoutOUT provided an SMS solution for the United Nations Development Programme. UNDP needed to collect data from citizens and institutes across the country and send it to a central platform. ShoutOUT...'s incoming SMS system let anyone send a text to update information. The system captured the SMS content and sent it to the central database using a REST API. This made data collection easy and seamless for UNDP's project.
Show More..

Adelya's Loyalty Operator platform helped the Ville de Lamballe-Armor launch a collective loyalty program. The city wanted to boost local business and keep shoppers from going to big malls or shoppin...g online. The main challenge was getting independent shop owners to join a shared loyalty card system. The solution included a physical loyalty card and different reward levels for each business. The program made it easier for local shops to keep customers and work together. The city saw positive results and stronger local shopping.
Show More..

TIBCO BusinessWorks helped NASA move from manual spreadsheets to a real-time integration platform. NASA needed to fix duplicated data and slow, unreliable reporting. With TIBCO, they connected system...s for faster, more accurate data access. The solution improved productivity and made reporting easier for engineers. NASA saw an 83% reduction in time to review projects. The new system increased confidence and changed the agency's culture.
Show More..

NovoGov helped Pequannock Township, New Jersey, improve public works management. The township had 22 employees and used another software before. The old system was hard to use and did not integrate w...ell. NovoGov made work order and asset tracking easier. Communication and integration improved for the public works team.
Show More..

The Israel Government Office (IGO) needed a better way to manage knowledge for its many public services. They wanted a clear system for sharing information and helping citizens through a new call cen...ter. IGO chose to use KMS Lighthouse to make information easy to find and use. After using Lighthouse, IGO saw a 20% increase in citizen satisfaction. They also made 300 new services available and gave faster, more accurate answers to citizens.
Show More..

USU IT Service Management and IT Asset Management helped BITBW centralize, standardize, and automate IT services for the Baden-Württemberg state administration. BITBW faced fragmented legacy systems ...and lacked integration, making it hard to scale services and enforce best practices. USU provided a unified ITSM tool based on ITIL, enabling efficient, consistent service delivery. The solution supports a central IT service portal, workplace computers, and remote connections.
Show More..

Zavanta software helped a government contractor improve policy and procedure management. The company failed an ISO AS9120 audit due to poor document control and lack of revision tracking. Zavanta pro...vided comprehensive version control, automated document reviews, and read verify attestation features. The solution made audits easier and built a culture of accountability. Managers now save time and always work with the most current documents.
Show More..

PageUp helped City of Kingston streamline recruitment and onboarding. The local government cut manual work and improved engagement. Teams found the system easier and more intuitive. Staff gained more... visibility into hiring. City of Kingston employs about 1,600 people. The solution boosted efficiency in government talent management.
Show More..

The State of Montana needed to quickly distribute $1.25 billion in CARES Act funds during the COVID-19 crisis. They chose Submittable to manage emergency grant applications. The platform helped them ...build forms fast and train 300 reviewers easily. Submittable made it simple to move old paper processes online. The system handled over 18,000 applications and allowed flexible, mobile-friendly submissions. This helped Montana deliver aid quickly and efficiently.
Show More..

Foundant's Grant Lifecycle Manager helps Nebraska Arts Council manage grants. Jennifer Dreibelbis says the tool is adaptive and accessible. It streamlines work for federal arts agencies. The council ...uses it to make their grant process easier. The solution supports efficiency and better workflow. This helps the team focus on their mission.
Show More..

Foundant's Grant Lifecycle Manager helps Nebraska Arts Council manage grants. Jennifer Dreibelbis says the tool is adaptive and accessible. It streamlines work for federal arts agencies. The council ...uses it to make their grant process easier. The solution supports efficiency and better workflow. This helps the team focus on their mission.
Show More..

Bulbshare helped Change4Life gather citizen-led insights and content to promote healthy lifestyles in the UK. The challenge was to influence families to make better choices for children's snacking ha...bits. Bulbshare recruited a community to create content and increase awareness of Change4Life's digital resources. The project generated over 600 pieces of content and insight each month. Community feedback validated government campaigns and informed social media strategy.
Show More..

A state government agency wanted to reach high-risk drivers with safety messages during St. Patrick’s Day. They worked with Strike Social to run YouTube Video View Campaigns and Connected TV ads. The... campaign focused on males aged 18-34 in high-risk areas. By using CTV as the main platform, they got 67% of video completions and reduced skip rates. The campaign achieved a 50% improvement in cost-per-view and 12% more efficiency from CTV placements.
Show More..

VDO.AI provided Singapore Tourism with an interactive CTV advertising solution. The campaign aimed to enhance digital engagement for the brand. Singapore Tourism used VDO.AI's AdTech platform to reac...h audiences through connected TV. The solution focused on delivering a creative and interactive experience. The case highlights the partnership between Singapore Tourism and VDO.AI in digital advertising.
Show More..

Avanti helped State of Oregon Publishing & Distribution move from a manual, homegrown Print MIS to a streamlined, automated system. The new solution improved workflow and automated manual processes. ...Detailed job cost reports now help with better decision making. The sales order module and job ticket reduced questions from staff. The organization produces about 150,000 documents and up to 340,000 secure pages daily.
Show More..

Ultimaker 3D printers help the Royal Netherlands Air Force make custom tools for aircraft maintenance. The Air Force faced challenges with unique parts and slow delivery of off-the-shelf tools. With ...Ultimaker, they print tools and spare parts in hours, saving time and money. Maintenance staff need only three hours of training to use the printers. The team now prints parts like engine caps and adjustment tools, speeding up repairs. The Air Force expanded 3D printing to more locations after seeing these benefits.
Show More..

LearnUpon helped gWorks launch a customer academy for over 2,500 agencies. gWorks needed a scalable way to train non-technical users and reduce support requests. LearnUpon provided an easy-to-use, in...tegrated learning platform. The result was an 18% decrease in support tickets. Customers onboarded faster and felt more confident using gWorks.
Show More..

Appical helped the Dutch Ministry of Defence improve onboarding for new hires. The Ministry faced high dropout rates among military personnel before deployment and early in training. They started wit...h a pilot of the Appical preboarding app in the Royal Air Force. The pilot succeeded and expanded to the whole organization. The app aimed to inform and engage new hires before day one, helping increase retention.
Show More..

Eightfold powers the New York State Department of Labor's enhanced Virtual Career Center. The platform helps employers find skilled job candidates quickly and at no cost. Employers can post jobs, tal...k to candidates, and track hiring steps. Over 800,000 job seekers have signed up. 250,000 jobs and training resources are posted. 500,000 businesses can use the platform for skill-based hiring.
Show More..

Accendo’s TalentPulse platform helped the Social Security Company in Malaysia improve its hiring process. The company faced slow hiring and poor candidate selection due to manual processes. Accendo a...utomated application management and used psychometric assessments. The hiring cycle dropped from three months to 1.5 months. The company now filters hundreds of applications and 5,000 assessments each year. This led to a stronger talent pipeline and better candidate selection.
Show More..

MyGov helped Chickasha, Oklahoma, move to a fully online permitting system. The city wanted to improve workflow and automate processes. MyGov provided modules like credential manager, permits and ins...pections, electronic plan review, and GIS mapping. Chickasha now automates data collection, controls processes, and enforces regulations in one place. The new system makes daily operations easier and helps the city serve citizens better.
Show More..

The U.S. Department of Energy needed to replace outdated software and hardware to reduce cyberattack risks. Their IT team wanted an automated way to find old, vulnerable software. They used Flexera’s... Technopedia and Normalize to gather and clean IT asset data across the agency. This gave them a single, accurate view of all IT assets. As a result, they saw a 60% average reduction in time spent researching and validating data.
Show More..

ForgeRock Identity Platform, now part of Ping Identity, helps CNAV secure digital access for 32 million people across 35 pension schemes. The platform scaled to onboard 120,000 sign-ups in just two d...ays. CNAV integrated the solution with FranceConnect for national digital identity. The new portal simplifies pension access and reduces costs while supporting 56,000 employees. Security, scalability, and usability are key benefits for CNAV's digital transformation.
Show More..

Cerebra mPass MFA and Delinea Secret Server helped a leading Saudi ministry improve cybersecurity. The ministry faced weak authentication, compliance demands, and complex privileged access. They firs...t used Cerebra mPass MFA for strong identity checks, then added Delinea Secret Server for password management and session monitoring. Unauthorized access incidents dropped. Operations became more efficient. The ministry met strict Saudi cybersecurity rules and improved user experience.
Show More..

Learning Stream helped Illinois State Retirement System move from a manual, paper-based registration process to an online system. Employees now sign up for workshops online, get agency approval, and ...receive automated confirmations. The new process is simpler and more efficient. Staff report less paperwork and easier use. The system also improves tracking and reporting for accountability.
Show More..

Eventtia helped Campus France move from using Excel and basic tools to a full event management platform. Campus France needed better ways to handle registrations, event pages, and attendee tracking. ...Eventtia gave them easy registration, branded event pages, and flexible management for all event types. The platform made event planning faster and more organized. Campus France now runs about ten events a year with less effort and a better experience for attendees.
Show More..

Brushfire helped the City of Lake Elsinore launch its first ticketed concert. The city needed easy digital ticketing and Square integration. Brushfire delivered fast setup, smooth payments, and stron...g customer support. The event ran smoothly and stayed within budget. Staff and attendees found the platform easy to use. The city gained confidence for future events.
Show More..

RingEX helped Delaware County improve its caller experience by 10x. The county switched from an old, unreliable phone system to RingEX. They now answer 2,000 outage-free calls daily. The Bureau of El...ections set up RingEX in just two weeks at a new location. Managers use RingEX analytics to track calls and improve service. Employees can work remotely and use features like Push to Talk for better communication.
Show More..

Piwik PRO helped the Austrian Social Science Data Archive (AUSSDA) track website usage and improve content. AUSSDA needed GDPR-compliant analytics without heavy IT work. Piwik PRO provided secure ana...lytics and data privacy. The team used insights to boost marketing and show progress to funders. AUSSDA now tracks marketing channels and website performance with ease.
Show More..

Department of Disease Control used sovereign cloud to protect sensitive health data. The challenge was to keep health records safe and private. Sovereign cloud provided secure storage and strong data... controls. The department now keeps health data safe from threats. They trust their data is private and protected.
Show More..

New Relic helped the Government of India launch its COVID-19 contact tracing app, Aarogya Setu. The National Informatics Centre needed high uptime and reliability for this important public health too...l. New Relic provided observability and monitoring to support the app's rollout. This helped ensure the app stayed available and reliable for millions of users across India.
Show More..

The City of Porvoo uses Snoobi Analytics to improve their website. They find Snoobi easy to use and it provides clear reports. These reports help them monitor user data and popular content. Snoobi's ...support services are reliable and provide quick solutions to any problems.
Show More..

EVA Check-in helped Napier City Council move from paper-based to digital sign-ins and inductions for contractors. The council needed a flexible solution for 34 sites with different risk levels and a ...mix of manned and unmanned locations. EVA Check-in provided QR code, geofence, and kiosk sign-in options, plus tailored induction workflows. The council now manages over 1,500 sign-ins and inductions each month. Emergency site setup takes just 3 hours, and contractor time on-site is easily reconciled with invoices.
Show More..

Greetly's visitor management system was chosen by the United States Air Force for the AFWERX Base of the Future digital event. The Air Force selected Greetly to present its base security and defense ...technology solutions. Greetly's digital receptionist app helps secure entrances and track visitors on military posts. The system supports background checks and no-touch visitor management. Greetly was awarded an SBIR contract for tech innovation by the Air Force in June 2020.
Show More..

Eptura Asset helped the City of West Kelowna Water Treatment Plants improve maintenance efficiency. The platform enabled better budget tracking with a purchase order system. Preventive maintenance fe...atures made scheduling and management easier. Asset organization improved with better categorization. Parts barcoding allowed staff to scan QR codes for faster asset management. The result was a 50% increase in operational efficiency and productivity.
Show More..

INSIDE helped Mornington Peninsula Shire resolve 85% of enquiries right away. The solution scaled with demand and reduced contact center stress. Onshore data servers met data sovereignty needs. Custo...mer service team capacity increased without extra workload. The channel achieved a 92.6% customer satisfaction score. Customers enjoyed using web chat to talk to the council. Wait times dropped to almost zero for chat support.
Show More..

Ibexa DXP helped the Ministry of Culture, France, simplify its digital presence. The ministry had over 200 outdated sites that were hard to search and manage. Ibexa DXP enabled the ministry to close ...50 sites and plan to close 80 more, making the website easier to use. Content tagging and search improved with integrations, and editors now save time. Website traffic grew by 30%, and accessibility is much better.
Show More..

Marigold Loyalty helped Kansas Lottery upgrade its player loyalty program. The Lottery needed better data, more engagement, and a modern mobile-first experience. Marigold Loyalty and Pollard Banknote... launched the PlayOn Players Loyalty program in three months. In nine months, membership grew 28%, engagement rose 80%, and average player spend increased 126%. Sales grew 44% from targeted campaigns, and players scanned nearly 5 million tickets with mobile features.
Show More..

Entando helped Cagliari Metropolitan City modernize its institutional portal. The city used a composable, cloud-native, and reuse-oriented architecture. Entando and Almaviva worked together to build ...a modular and scalable platform. This improved management, accessibility, and integration of public services. The new system makes it easier for citizens to access services online.
Show More..

Riverbed AppResponse, NetProfiler, and Portal helped the Ministère de l’Intérieur improve network management and visibility. The ministry needed faster network troubleshooting and better uptime. With... Riverbed, they saw a 30% improvement in incident response times. Network downtime dropped by 25%. The tools also made network security and resilience stronger.
Show More..

Hypetap partnered with the South Australian Government to raise awareness about lesser-known fish and seafood in South Australia. The campaign used six influencers to create recipe content and educat...e consumers on sustainable seafood choices. Influencers posted 67 pieces of content on Instagram. The campaign reached 87,366 people, generated 120,567 impressions, and had 4,838 total engagements. The project aimed to help consumers choose sustainable fish species.
Show More..

Barracuda Cloud-to-Cloud Backup helped City of York Council protect Office 365 data after moving to the cloud. The council needed a backup solution for data privacy, compliance, and fast recovery fro...m ransomware or accidental deletion. Barracuda offered easy setup, granular file restores, and automatic backup of new mailboxes. The team eliminated admin tasks tied to on-premises backups. They have not needed customer or technical support since implementation.
Show More..

Kobe helped the Health Promotion Board run an influencer marketing campaign to support mental health. The campaign used creators who shared personal stories to break stigma and encourage people to se...ek help. Influencers from different backgrounds reached diverse groups. The stories were authentic and heartfelt. The campaign showed that it is okay to reach out for support.
Show More..

Stackla helped the City of Adelaide redesign its website with over 120 user-generated content galleries. The team sourced more than 55,000 UGC images in just three months. They published over 3,400 i...mages, with top posts reaching 2,200 impressions each. Stackla made daily content curation easy and efficient. The city now uses fresh, authentic content without extra budget or time.
Show More..

HyperTeam used its PM Toolbox to build a digital workplace for Collier County Public Utilities Department's Engineering & Project Management Division. The solution included a cloud-based SharePoint 2...016 system with modules for project approval, management, and reporting. Project managers now track and manage projects, collaborate, and generate reports in minutes instead of days. The new system improved work efficiency and centralized project data. The solution also enabled quick, organized documentation and easier project coordination.
Show More..

Relativity helped the Environmental Protection Agency handle over 10,000 FOIA requests each year. The EPA needed a simple tool for a consistent and repeatable process. They formed an e-discovery work...group and used Relativity to lower costs and reduce risks. The agency now processes requests faster and more efficiently. Relativity supports the EPA in building strong e-discovery practices across the agency.
Show More..

Aavenir Invoiceflow helped the State of Utah process IT vendor invoices 5 times faster. The finance team used to manually enter and match thousands of invoices, which was slow and error-prone. With A...avenir's AI-powered solution on ServiceNow, 100% of IT vendor invoices are now stored and processed on the day of receipt. The system automates invoice coding, data entry, and validation. The State of Utah saw a 70% faster invoice lifecycle and better team collaboration.
Show More..

Aavenir Invoiceflow helped the State of Utah process IT vendor invoices 5 times faster. The finance team used to manually enter and match thousands of invoices, which was slow and error-prone. With A...avenir's AI-powered solution on ServiceNow, 100% of IT vendor invoices are now stored and processed on the day of receipt. The system automates invoice coding, data entry, and validation. The State of Utah saw a 70% faster invoice lifecycle and better team collaboration.
Show More..

Samsung Cloud Platform helped Jeonlabuk-do Provincial Office move to a secure cloud system. The goal was to support digital government and boost the local economy. Samsung SDS set up a private cloud ...with strong security and cost-saving features. They used automation tools to transform 300 systems. The project improved data backup, security, and system response time. Power use dropped after switching to the cloud.
Show More..

Forrester helped the City of Dallas improve IT support for its police department. Brian Gardner, interim CIO, focused on better communication between IT and the police. This led to faster and more ef...ficient IT requests. The police department became more effective as a result. Forrester's guidance played a key role in this success.
Show More..

The U.S. Federal government used the Acadis Readiness Suite to improve training efficiency. They consolidated 11 training facilities into one site. This saved time and reduced costs. Efficiency impro...ved by more than 100 times. In-person meeting time was cut by 85%. Course packet preparation time was reduced by 24%. The system also enabled online learning and better tracking of training.
Show More..

Beauhurst helped UK Export Finance find and support the best SMEs for export credit. The platform made it easy to filter and target high-potential businesses. UK Export Finance used real-time data an...d risk signals to assess companies quickly and manage risk. The Collections feature improved how they track and report on supported firms. Dedicated support from Beauhurst ensured the team got the most value from the platform. UK Export Finance now makes faster, smarter decisions and shows more impact for British exporters.
Show More..

Wrike helped City of Reno improve project management across departments. The city needed to connect teams, improve communication, and boost productivity. Wrike streamlined workflows and automated tas...ks. 100 users across the city used Wrike to track projects and increase transparency. This led to better efficiency and innovation in city operations.
Show More..

Aha! Roadmaps helped a Fortune 500 US Government Integrator start product roadmapping from scratch. The team faced challenges with no best practices and resistance to change after multiple acquisitio...ns. Aha! provided an easy-to-use product management tool with features like idea portals and Jira integration. The solution brought cohesion and organization to a distributed team. The company now has a unified product management process and improved team alignment.
Show More..

ProdPad helped the Department of Work and Pensions (DWP) fix roadmap inconsistency. DWP needed a tool to unify product management across teams. They chose ProdPad for its easy use and clear format. L...ouise Coulson led a phased rollout with demos and training videos. Now, DWP has more buy-in, better focus, and improved consistency in roadmapping and strategy.
Show More..

MeisterTask helped Arnsberg District Government manage remote work across many departments. The challenge was to enable digital task management for over 2,000 employees during the pandemic. MeisterTa...sk provided a secure, central platform for planning, organizing, and tracking work. Teams could share information, assign tasks, and manage workloads transparently. The user-friendly interface and support resources made it easy for all employees to adapt. The result was a smooth digital transformation and more effective collaboration.
Show More..

Pagefreezer website archiving helped a major U.S. federal agency cut archive verification time from up to 10 days to under 10 minutes. The agency saved over 800 hours each year by automating website ...archiving and reducing manual work. Pagefreezer's public portal led to a 30% drop in open records requests. The solution improved compliance, transparency, and efficiency for the agency.
Show More..

NAKIVO Backup & Replication helped the fire rescue department “Hasičský záchranný sbor” in Ostrava, Czech Republic, save time on backup administration. The department runs a critical IT infrastructur...e for emergency response, including ten virtualized servers and a database cluster. Their dispatch hub manages emergency calls for the Moravian-Silesian Region. Before NAKIVO, they used a different VM backup solution. NAKIVO improved their backup process and reduced time spent on administration.
Show More..

DATPROF helped a government agency solve test data consistency problems. The agency had complex databases with many interdependencies, making it hard to use synthetic test data. DATPROF's masking and... subsetting tools let them create anonymized subsets quickly. This made test sets easier and faster to provide. Testing became better and faster with improved data provisioning.
Show More..

Netwrix Auditor helped Roskilde Municipality secure sensitive citizen data and meet Danish state compliance rules. The IT team used to spend a lot of time manually checking user activity across many ...domain controllers. With Netwrix Auditor, they now see all activity clearly and get alerts about possible security issues. The solution saves them 2 hours every day, totaling 40 hours each month. IT staff can now focus more on supporting their complex infrastructure.
Show More..

Docusign Intelligent Agreement Management helped San Miguel County cut document search time by 99%. The county also reduced the time to finalize nonprofit agreements by 96%. Before Docusign, staff ma...naged paper contracts and struggled to find files. Now, all agreements are digital and easy to access. The platform made workflows faster and improved service for residents.
Show More..

Docusign Intelligent Agreement Management helped San Miguel County cut document search time by 99%. The county also reduced the time to finalize nonprofit agreements by 96%. Before Docusign, staff ma...naged paper contracts and struggled to find files. Now, all agreements are digital and easy to access. The platform made workflows faster and improved service for residents.
Show More..

OneLogin helped Forum Virium Helsinki improve security and user experience. The company needed a user-friendly IAM solution for fast onboarding and project launches. OneLogin offered quick setup, str...ong security with MFA, and easy integration with Google Workspace and Microsoft 365. The team saw efficient onboarding and stable performance for over 11 years. Forum Virium Helsinki values the reliable service and seamless workflow OneLogin provides.
Show More..

MarkLogic Data Hub helped the United States Marine Corps modernize logistics. The old system was slow and required lots of manual work. The new solution replaced four legacy systems with one cloud-ba...sed platform. Now, Marines can find needed materiel in 24 to 48 hours. Data quality and global logistics awareness improved a lot. The project was the first USMC cloud-based app to get DOD accreditation.
Show More..

Recordsure Capture helped a UK government department move from tape and paper-based interview recordings to a digital system. The department needed to record over 5,000 interviews each month and stor...e them securely. Using the Capture app, interviewers now record high-quality audio and complete digital forms, saving time and reducing errors. The solution led to £125k annual cost savings, a 4.4 hour time saving per interview, and data analysis became three times faster. Case files are now easy to search and share.
Show More..

The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader in using new communication channels. The WhatsApp Business API allo...ws residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
Show More..

Cultivate Forecasts helped Broadspectrum, a Ferrovial subsidiary, improve strategic decision-making. The company used crowdsourced forecasting with hundreds of employees in its government defense pra...ctice. Employees provided quantitative and qualitative forecasts on business and industry outcomes. The platform increased forecast accuracy, improved collaboration, and gave real-time insights. Broadspectrum integrated these forecasts into their decision process and recognized top contributors monthly.
Show More..

A large city in Texas needed to convert water, sewer, and storm network maps from PDF and AutoCAD drawings to a GIS format. The city faced challenges because the data was stored in many large PDF and... AutoCAD files. Mobius used QGIS and ArcGIS tools to digitize and validate the data. They captured all required features and performed quality checks. The city received the data in the ESRI format they wanted.
Show More..

TIBCO BusinessWorks helped NASA move from manual spreadsheets to a real-time integration platform. NASA needed to fix duplicated data and slow, unreliable reporting. With TIBCO, they connected system...s for faster, more accurate data access. The solution improved productivity and made reporting easier for engineers. NASA saw an 83% reduction in time to review projects. The new system increased confidence and changed the agency's culture.
Show More..

Maxo CRM helps hub.brussels track business records and monitor client revenue growth. The platform lets staff share information, manage projects, and report on actions taken. Employees value Maxo's r...eporting features. The next steps include advanced reporting with QlickView and better marketing with Flexmail. Maxo supports collaboration and productivity for hub.brussels.
Show More..

Xplor Recreation helped the City of Menlo Park upgrade from outdated, inflexible software to a modern parks and recreation management system. The city needed a better user experience for its tech-sav...vy community and more efficient workflows for staff. After switching, 90% of the community now registers online. Staff workload dropped from 15 people on sign-up day to just one person handling a few emails. The city saw easier activity guide production, a smoother registration process, and strong customer support from Xplor Recreation.
Show More..

C3 Law Enforcement helped a California County Sheriff’s Office modernize its technology. The agency serves over 700,000 residents and coordinates with 16 law enforcement agencies. Before C3 Law Enfor...cement, investigations were slow and manual. Now, 1.9 million identities are consolidated, 1,500 new cases and records are ingested daily, and 400+ users are trained. The solution improved data sharing, collaboration, and operational efficiency.
Show More..

The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader in using new communication channels. The WhatsApp Business API allo...ws residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
Show More..

Qwaiting helped People’s Association manage staff and operations better. The cloud-based software improved communication and kept information secure. Staff used SSO for easy sign-in from many locatio...ns. The dashboard let them monitor daily activities. Staff could raise tickets for quick help. Real-time reports made it easy for supervisors to track everything. The system stored visitor and member details safely.
Show More..

Doxee Pvideo® helped the Lombardy Region promote SPID adoption. The region needed to reach many citizens with clear, accessible communication. Doxee created a personalized video campaign for users of... regional online services. The videos explained how to switch to SPID using simple language. This improved digital customer experience and made communication more effective.
Show More..

Rebrandly helped Three Rivers Park District manage links and QR codes across 30,000 acres and 25 parks. The solution enabled real-time updates to destination URLs, saving over 300 signs from replacem...ent. The park district collected nearly one million clicks on public maps, gaining insights into visitor behavior. Integration with Zapier automated workflows and improved operational efficiency. Rebrandly's analytics and branded QR codes enhanced visitor experience and reduced maintenance costs.
Show More..

inPowered AI helped Visit Idaho attract more travelers. The AI optimized ads on Taboola and Outbrain. Visit Idaho saw a 46% reduction in cost per pageview. Average time per session increased by 80%. ...Over 500 visitor guides were downloaded. This improved campaign performance and engagement.
Show More..

Quark Author helped a European country government digitize decision processes for better compliance. 6,500 users now create memoranda with guided, compliant authoring. The platform uses built-in XML ...to enforce document structure and rules. Content is published instantly and dynamically for different needs. Real-time document circulation speeds up decision-making and supports digital transformation.
Show More..

Determ media monitoring software helps the City of Dubrovnik track public opinion in real time. The city uses Determ to monitor media, social networks, and public sentiment. This helps leaders make f...ast decisions in crisis situations and improve communication. Reporting and analysis features let them spot gaps and adjust messaging. The tool saves time by collecting all key information in one place, supporting better public service.
Show More..

The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader in using new communication channels. The WhatsApp Business API allo...ws residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
Show More..

Resolver incident management software helped the City of Pickering improve how it tracks and reports security incidents. Before Resolver, the city used manual processes and Excel, which made reportin...g slow and hard. After using Resolver, incident reporting increased by 280%. The city now responds faster to incidents and has a better security culture. Resolver made it easier for staff to report and analyze incidents.
Show More..

Prowly helped the Town of Brownsburg improve public trust by making local stories easy to share. The platform's fast onboarding let staff publish press releases the same day. Prowly found over 1,000 ...media mentions during a tornado, while Google Alerts found only two. The tool saved hours on reporting, cutting the process from half a day to just 10 minutes. Analytics and media monitoring gave the town real data to show leadership and residents.
Show More..

Prezly helped Sp.a's communications team move away from slow, manual work in Excel and Word. The team struggled to share government news quickly and keep stakeholders updated. Prezly let them create ...and share stories with images, text, and video in one place. They could send updates to the right people with just a few clicks. Email analytics helped them focus on the most important contacts. The team now shares news faster and reaches journalists on social media more easily.
Show More..

Filestack helps SeamlessDocs manage millions of file uploads for government applications. Before Filestack, county clerks had to download files one by one, which was slow and messy. Filestack lets us...ers upload from Dropbox, Box, and Google Drive, making the process faster. The new zip file export feature lets officials download all files from an application in one compressed folder. This saves hundreds of hours for SeamlessDocs customers and makes reviewing applications easier.
Show More..

Sophos Central Endpoint Protection and Sophos Intercept X helped the City of Castlegar protect its municipal network and data. The city needed strong security with limited resources and a small IT te...am. Sophos UTM and Intercept X provided stable, automated protection against ransomware and advanced threats. The unified console made security management easier and reduced help-desk calls. The city now has better endpoint and server security, saving time and keeping services running.
Show More..

Powtoon helped Crown Commercial Service boost employee engagement by 4x. CCS used Powtoon to make onboarding, software rollouts, and training more engaging. They replaced long presentations and full-...day training with short, on-demand videos. Over 800 employees were trained using these videos. CCS doubled the number of videos created and saw a 4x increase in responses to in-training comprehension tests.
Show More..

Piktochart helped the Alaska Department of Corrections present research data in a clear way. Jesse Stringer, a research analyst, needed to share complex data with non-researchers. He found Piktochart... easy to use and liked its icons and interface. Piktochart made it simple to turn large data sets into graphs and infographics. This improved how information was shared with the community and within the department.
Show More..

The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader in using new communication channels. The WhatsApp Business API allo...ws residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.
Show More..

Floatbot's Conversational AI Chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. MOCA faced delays and staff frustration due to manual HR processes like onboarding and le...ave approvals. Floatbot deployed a secure chatbot on WhatsApp and Web. This improved operational efficiency and transformed MOCA's HR function. The solution made HR tasks faster and easier for staff.
Show More..

Maptitude helped the United States Census Bureau run the 2010 Census. The Bureau used Maptitude-based MAF/TIGER Partnership Software to combine address lists and digital maps. Over 40,000 governments... used the software to update Census data. The solution reduced paper map use, improved accuracy, and sped up processing. Census data from this project helps allocate over $400 billion per year and supports planning for hospitals, schools, and community programs.
Show More..

Tamkeen organized the Bahrain Shopping Festival, aiming to boost customer interaction. They needed a solution to enhance engagement post-purchase. Unique Computer Systems implemented a digital points... and draw automation system. This system allowed shoppers to earn points and participate in raffles. Over 20,000 shoppers were engaged, and the festival generated over 11 million Bahraini Dinars. Daily sales increased by 30% compared to the previous year.
Show More..

Gilbert, Arizona used SMS alerts to reach 250,000 residents during COVID-19. They quickly gained 10,000 subscribers in two weeks. The community appreciated the communication. Derek Konofalski led the... initiative.
Show More..

BulkSMS.com Web App helps the North West Department of Provincial Treasury in South Africa send urgent messages to staff. The department uses SMS to reach all 600 officials quickly. They send about 6... SMSes to hundreds of recipients each week. The schedule message feature helps with reminders before meetings. SMS is more effective than email for time-critical communication.
Show More..

Visit Indiana wanted to increase awareness among high-value travelers and encourage them to visit the state. They used Nexxen's data solutions and creative tools to reach adults aged 25-54 with highe...r incomes who take frequent vacations. The campaign used connected TV and display ads to target these travelers. As a result, the campaign saw a 0.10% click-through rate, a 17% lift in consideration after 4-6 exposures, and a 15% lift in aided awareness after 10+ exposures. The overall campaign video completion rate was 97%, and it reached 98% for creative engaged audience segments.
Show More..

TVadSync helped Centers for Disease Control and Prevention, Stop Overdose: Getting Ready boost their campaign reach. They added CTV to linear TV to find new audiences and cut duplicate ads. TVadSync ...used data from IQVIA and Infutor to target homes less likely to watch linear TV. Only 5% of households saw both ads. With just 25% of the spend, CTV brought 31% more households that did not see linear TV ads.
Show More..

Oracle Cloud helped the Scottish Government replace old HR and finance systems. IBM Consulting led the move to a shared services platform. The new system unified finance, HR, and payroll data. Within... three weeks, payroll for 20,000 employees ran smoothly. The project set a foundation to expand shared services to more public bodies. IBM's partnership and tools made the complex migration a success.
Show More..

Clark County Jail Services used a barcode inventory and asset management system to improve their operations. Before, they had manual processes and struggled with tracking many types of items. The new... system gave them real-time visibility, automated reports, and easy item transfers. They eliminated manual data entry, saved time and money, and improved resource management. Staff now have better tools to keep the facility safe and efficient.
Show More..

AppMachine helped the Town of Bridgewater create a mobile app for residents and tourists. The app was built in just a few hours. It gives instant access to town information, social media, transit, an...d events. The app can be updated anytime without coding. The whole population uses the app for key info about Bridgewater.
Show More..

LaunchDarkly helped the Centers for Medicare & Medicaid Services (CMS) improve software delivery and reduce risk. CMS used LaunchDarkly to control user experiences during Medicare.gov Open Enrollment.... Program managers updated features quickly without new code. The team launched a new global header across six applications in one day. One team saved 75 hours in five months. LaunchDarkly made testing and releases faster and safer for CMS.
Show More..

The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not easily access information or work from home. They used 3CLogic’s voice A...I and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.
Show More..

Synap helped a provincial department in Ontario move from in-person to online recruitment exams. The department needed to scale hiring and make testing more efficient. With Synap, they created and la...unched online exams in just 16 days. The platform was easy to use, even for non-technical staff. The Synap team provided fast support and onboarding. The department improved efficiency and could assess many candidates at once.
Show More..

FIDO is an indigent defense management platform built for county court systems. M2xc created FIDO to handle complex court laws and judge rules in Texas counties. The system helps courts determine qua...lification for court-appointed counsel, assign attorneys, and track assignments and payments. Attorneys use the portal to log time, classify expenses, and submit vouchers after cases close. The platform streamlines attorney appointment and payment processes for local governments.
Show More..

MentorcliQ helps FDA address workforce challenges. 20% of FDA's workforce can retire in the next 5 years. FDA uses mentoring to bridge the talent gap. MentorcliQ's mentoring software supports employe...e development. The goal is to retain knowledge and prepare new leaders. Mentoring is a key part of FDA's workforce strategy.
Show More..

Exit Bee helped the UK Government reach millions with Covid-19 updates using contextually targeted display and video ads. The campaign aimed to cut through digital noise and fight misinformation. Exi...t Bee's solution delivered messages to users reading pandemic-related content. The campaign achieved 95% viewability and a 3.55% CTR. The UK Government praised Exit Bee for high performance and excellent service.
Show More..

Cognigy.AI helped the Smart City Duisburg Innovation Center improve public service. The city faced high volumes of calls and emails and struggled to hire enough support staff. In the first year, they... launched 6 bots, including digital assistants for HR and IT and a voice bot for metering services. The solution covered over 1,000 subject areas. Employees felt empowered, and services became more efficient and accessible.
Show More..

OnSpot Social helped the California Travel and Tourism Commission collect visitor feedback at 16 highway rest areas. The challenge was to capture survey responses from thousands of daily visitors. CT...TC used OnSpot Social kiosks with a Premium subscription to gather feedback and improve customer experience. In 18 months, they collected over 8,500 new leads and 8,250 completed surveys. The app made it easy to get valuable insights from tourists.
Show More..

Public Spend Forum used AI-enabled tools and analyst research to help the Defense Innovation Unit map the supplier landscape for unmanned underwater vehicles. In a one-day sprint, they identified 107... UUV-related companies, including 89 with recent federal awards. The project highlighted both established and non-traditional vendors. The solution provided a clear view of the UUV supplier ecosystem for future maritime missions. This rapid approach improved visibility into emerging technology suppliers.
Show More..

Aavenir Invoiceflow helped the State of Utah process IT vendor invoices 5 times faster. The finance team used to manually enter and match thousands of invoices, which was slow and error-prone. With A...avenir's AI-powered solution on ServiceNow, 100% of IT vendor invoices are now stored and processed on the day of receipt. The system automates invoice coding, data entry, and validation. The State of Utah saw a 70% faster invoice lifecycle and better team collaboration.
Show More..

Taboola Native Ads helped the Greek National Tourism Organization promote Greece as a top travel destination. GNTO used native ads to reach people in 12 countries and drive visitors to their website.... The campaign generated over 2.6 million video views. With Taboola retargeting, GNTO lowered their website bounce rate by 11.5%. The campaign brought more high-quality visitors to the VisitGreece.gr site.
Show More..

The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not easily access information or work from home. They used 3CLogic’s voice A...I and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.
Show More..

ubisend helped Breckland Council automate customer service with a chatbot named Bobbie. The council faced over 9,000 enquiries per month, with only two staff for live chat and email. Bobbie now answe...rs 80% of enquiries, freeing up 80% of live chat staff time. 70% of customers find answers helpful, and 99% are happy with the chatbot. The council aims to expand chatbot use and add voice features for phone enquiries.
Show More..

Form.io helped publicplan GmbH with digital transformation for the German public sector. publicplan GmbH used Form.io to support over 400 services and more than 1,000 forms. The project had strict st...andards and a short timeline. Form.io enabled fast building of business process workflow applications. The solution met data governance and zero-trust requirements.
Show More..

Dynatrace helps INAIL monitor all digital services and infrastructure. INAIL uses Dynatrace for application performance, infrastructure, and digital experience monitoring. The platform lets teams fin...d and fix issues within an hour. This reduces user disruption and improves service availability. INAIL plans to expand Dynatrace use for security and log management.
Show More..

Smartzer's interactive video platform helped the Tourism Authority of Thailand turn a travel video into an interactive experience. Viewers could click on hotspots to learn more about hotels, spas, to...urs, and restaurants. The campaign aimed to make it easy for viewers to discover more about featured places. The interactive video reached a 39.7% engagement rate. The click-through rate to call-to-action points was 24.2%.
Show More..

DialShree call center solution helped GMDA improve citizen experience in Gurugram. The old manual system made it hard to manage complaints and slowed down responses. With DialShree, citizens can now ...file complaints easily and track them. The new system connects departments and automates ticket handling. GMDA saw citizen satisfaction rise to 97.25%. The solution also improved resource use and smart city operations.
Show More..

Georgia Tourism Board used SORT technology to reach new travel audiences without cookies. They wanted to expand beyond the southeast and boost Georgia's image as a top family destination. Perion's cr...eative ads and cookieless targeting helped them connect with more travelers. SORT outperformed other tactics, with a 41% higher page grabber CTR than 3rd party and 51% higher than contextual. Bottom adhesion CTR was 11% higher than 3rd party and 71% higher than contextual.
Show More..

Cloudflare helped the New York City Housing Authority launch a digital housing assistance app for 1.5 million users. NYCHA needed to replace a paper-only process to handle a surge in Section 8 applic...ations. The new app had to be mobile-ready and responsive. Cloudflare provided networking, security, and performance services. This enabled NYCHA to serve hundreds of thousands of applicants quickly and securely.
Show More..

Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking agents quickly and link multiple legacy systems. The solution provid...ed real-time agent guidance and dynamic scripting, meeting strict government regulations. The platform enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response.
Show More..

PadSquad created a custom mobile ad game for Washington's Lottery. The goal was to boost engagement for the 'Imaginations Unite' campaign. PadSquad built an 8-bit game called King of the Cul-de-Sac. ...The game let users imagine winning the lottery and play as characters. The campaign got over 54,000 total engagements. 32% of players played more than once.
Show More..

A large public sector organization had problems with data security and working together. Their Jira and Confluence setups were not the same everywhere. ServiceRocket made things better by making the ...setups the same, changing how users get access, and building helpful dashboards. This made the group work better together and made reports easier. Now, they can make better decisions with the new system.
Show More..

Wavestore VMS and Smartrove deployed a city-wide video surveillance system for Bermuda City. The solution replaced an old analogue system with IP cameras, licence plate recognition, and a mesh wirele...ss network. Operators can monitor activity across the island and access video from any PC. The system improved operator experience and supports future expansion. Wavestore's software enables secure, high-quality video recording and playback for crime prevention and parking enforcement.
Show More..

Ucommerce helped The Royal Navy solve employee satisfaction and retention problems. The Royal Navy used Ucommerce to build MyNavy, a digital tool for personnel. MyNavy replaced manual uniform orderin...g with an easy e-commerce platform. Now, 72% of Navy staff use MyNavy every month from 27 countries. The new system saves time and improves satisfaction for thousands of users. Senior military leaders recognize MyNavy as a best practice in digital transformation.
Show More..

Podium helped Vineyard City connect with over 17,000 residents and businesses. The city used Podium Webchat, Payments, and texting to simplify communication and speed up responses. Before Podium, res...idents struggled to reach the right city employees and payment collection was slow. Now, all messages go to one inbox, making it easier to manage requests and improve community engagement. Staff and residents both find it faster and friendlier to get answers and support.
Show More..

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a ticketing system for website issues and gather feedback. This revealed prob...lems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
Show More..

Minitab Statistical Software helped 印第安纳州韦恩堡市 improve city services. The city raised pothole repairs within 24 hours from 77% to 99.6%. Average response time dropped from 21 hours to under 3 hours. U...ncollected garbage was cut by 50% in one year. The six sigma project saved the city an estimated $3.5 million.
Show More..