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Recent adoption and success with CRM software in Information Technology And Services

 

TICKD - Information Technology And Services - Small

Liverpool, UK

BuddyCRM helped TICKD track staff commissions and see financial data in real time. The team used visual dashboards and custom... reports to understand performance quickly. This made it easier to make fast, smart decisions. The BuddyCRM team tailored the setup to fit TICKD’s needs. TICKD now has better control and visibility over sales and financial data.

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Solventure - Information Technology And Services - Small

Ghent, Belgium

Solventure used WORKetc to manage complex SIOP software implementations. They replaced unwieldy spreadsheets with a single system for CRM, project... management, and customer support. The team leveraged Gantt charts to track milestones and deadlines. The customer portal improved transparency and communication with clients. An iterative approach allowed for flexible, step-by-step software configuration and better user adoption.

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Software Advice - Information Technology And Services - Medium

Austin, USA

PlanPlus Online is rated 4. 5 out of 5 stars by Software Advice. 64 percent of users recommend PlanPlus Online....The platform offers sales forecasting, lead management, and pipeline tracking. It is seen as a strong alternative to Salesforce. Users value its collaboration and SFA features. The review highlights user satisfaction and core CRM capabilities.

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Integration Works - Information Technology And Services - Medium

Orange County, USA

Nextiva helped Integration Works, an IT consultant, deliver reliable cloud communications to small and medium businesses. Integration Works needed a... stable, flexible phone system for their own team and their nonprofit clients. After trying several vendors, they chose Nextiva for its reliability, easy customization, and strong support. The platform enabled rapid remote work transitions and seamless call center migrations. Integration Works values Nextiva’s onboarding and support, calling it a benchmark for their own service.

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Global Technology Company - Information Technology And Services - Large

Microsoft Dynamics 365 Sales helped a global technology company boost collaboration for over 1,000 employees. The company moved from an... on-premise CRM to a cloud-based solution, making data entry easier and improving productivity. Cargas streamlined integrations and reduced required fields, saving time and encouraging user adoption. Integrating HubSpot Marketing Hub ensured clean, accurate leads and better communication. The company now enjoys faster, more interactive sales processes and improved departmental collaboration.

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A leading SaaS platform serving managed service providers (MSPs) - Information Technology And Services - Medium

Vendasta helped a leading SaaS platform for MSPs launch a white-label CRM and AI marketing stack in under nine months. The company replaced... stalled in-house CRM development with Vendasta’s platform, meeting strict enterprise security and compliance needs. They deployed to 2,000 MSP accounts, doubling their forecasted run rate to $130K/month and generating $4.5M in annual upsell revenue at 75% margins. The platform enabled rapid expansion into new product lines without extra engineering work. MSP clients saw up to 70% lead conversion using embedded AI tools.

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Zarthi - Information Technology And Services - Small

India

Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice... as fast as previous solutions. Automations and integrations with Twilio, Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.

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Zarthi - Information Technology And Services - Small

India

Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice... as fast as previous solutions. Automations and integrations with Twilio, Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.

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Zarthi - Information Technology And Services - Small

India

Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice... as fast as previous solutions. Automations and integrations with Twilio, Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.

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Zarthi - Information Technology And Services - Small

India

Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice... as fast as previous solutions. Automations and integrations with Twilio, Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.

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YMtech - Information Technology And Services - Small

Melbourne, Australia

Teamwork Spaces helped YMtech fix communication problems. Before, important information was lost and meetings were confusing. Now, all notes and... updates are in one place. The Required Reading feature makes sure everyone reads key documents. Team members know what to do after meetings. The team saves time and works better together. YMtech looks more professional to clients and can adapt faster to changes.

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Microsoft Customer and Partner Solutions (MCAPS) - Information Technology And Services - Very Large

Redmond, USA

Microsoft Customer and Partner Solutions (MCAPS) used Power Automate Process Mining to improve their demand generation process. The team analyzed... event log data and used Copilot to find bottlenecks and inefficiencies. They discovered that 20% of cases required rework and the review loop was the main bottleneck. By automating steps with Power Automate and Copilot, they expect to cut the process timeline from 12 weeks to 8 weeks. This case highlights the impact of AI-driven process mining and automation for marketing operations.

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Posted - Information Technology And Services - Small

USA

Posted used Close to manage over 2,200 organic leads in just five months. Their five-person team automated lead tracking, follow-ups,... and call summaries using Close workflows and AI call tracking. SDRs responded to leads within 20 minutes and closed deals in under a week. Every sales call was recorded and analyzed for objections and feature requests. Posted kept their team small while boosting conversions and learning from every deal.

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Recharge - Information Technology And Services - Medium

Santa Monica, USA

Scratchpad helped Recharge save 455 hours of seller admin work each month. The sales team used Scratchpad to centralize deal... updates, structure call notes, and automate MEDDIC updates in Salesforce. Sellers no longer wasted time switching tabs or retyping notes. AI-driven suggestions improved data accuracy and reduced manual entry. Leaders gained trust in CRM data and could coach more effectively. Recharge saw cleaner CRM hygiene and sharper sales execution.

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ZekTec - Information Technology And Services - Small

Israel

Plutio helped ZekTec, a mobile app development studio, save over 500 hours each year on admin tasks. ZekTec used to... spend 10-15 hours weekly on proposals, invoicing, and client updates. With Plutio, proposal creation dropped from hours to just 10 minutes. Client communication improved with a branded portal, cutting status update emails by 90%. Automated reminders ensured zero missed invoices. ZekTec scaled operations and took on more projects without chaos.

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Streamwire - Information Technology And Services - Small

London, UK

SymVolli helped Streamwire improve IT support services. The platform enabled proactive SLA monitoring and automated client notifications. Streamwire reduced management... report time from 1.5 hours to instant. The team adopted a standard help desk process for better discipline. SymVolli supported cost control and lean process management.

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Timmy.io - Information Technology And Services - Small

Los Angeles, USA

Copper CRM helped Timmy. io, a creative production platform, streamline client management and automate project handoffs. Timmy.io replaced a complex...enterprise CRM with Copper for better integration with Google Workspace and easier daily use. The team customized sales pipelines, centralized client data, and improved collaboration across sales, partnerships, and support. Direct integration between Copper and Timmy.io enabled seamless project launches and real-time updates. As a result, Timmy.io's team stays organized, reduces manual work, and keeps projects moving efficiently.

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ViaDirect - Information Technology And Services - Small

France

ViaDirect used NetHunt CRM to manage sales reporting and forecasting. The team tracks leads, analyzes deal outcomes, and reviews business... performance using NetHunt's Gmail integration. Filters and views help them understand lead conversion and sales reliability. The CRM links all client communication and history in one place. ViaDirect values NetHunt for its simplicity and seamless Gmail connection.

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Staffing & technology consulting firm - Information Technology And Services - Medium

Oorwin helped a staffing and technology consulting firm cut client onboarding time by 74%. The firm faced issues with scattered... client and vendor data and lacked centralized contact management. Oorwin's CRM enabled automation of lead management workflows and centralized all client interactions. The solution also improved tracking of conversations and integrated multiple data sources. This led to faster and more efficient onboarding for new clients.

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ZenPilot - Information Technology And Services - Small

USA

HubSpot payments helped ZenPilot save over $15,000 each month by automating payment processing. The team eliminated manual invoicing and reduced... overhead by two working days per month. ACH payment support cut fees and made onboarding faster for clients. Sales reps now use payment links to close deals quickly and trigger automated workflows. Lead volume increased by 30% after switching to HubSpot payments.

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ZenPilot - Information Technology And Services - Small

USA

HubSpot payments helped ZenPilot save over $15,000 each month by automating payment processing. The team eliminated manual invoicing and reduced... overhead by two working days per month. ACH payment support cut fees and made onboarding faster for clients. Sales reps now use payment links to close deals quickly and trigger automated workflows. Lead volume increased by 30% after switching to HubSpot payments.

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Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90%... of orders, saving 20,000 hours yearly. Integration with transportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

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Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90%... of orders, saving 20,000 hours yearly. Integration with transportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

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Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90%... of orders, saving 20,000 hours yearly. Integration with transportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

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Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90%... of orders, saving 20,000 hours yearly. Integration with transportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

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Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90%... of orders, saving 20,000 hours yearly. Integration with transportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

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Tada - Information Technology And Services - Medium

Jakarta, Indonesia

Barantum CRM helped Tada structure 85% of its complaint handling. Tada, a loyalty and rewards platform, faced challenges with separate... systems and manual chat management. By centralizing all communication channels into Barantum, Tada improved efficiency and reporting. The integrated ticketing system made daily operations faster and more organized. Tada now manages chats from WhatsApp, email, and more in one place.

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Testimonial iQ - Information Technology And Services - Small

USA

Testimonial iQ used Wealthbox CRM to automate client feedback collection for financial advisors. The integration lets advisors send feedback requests... after meetings, boosting response rates and ensuring compliance. Advisors can gather testimonials and Google Reviews automatically, saving time and improving online reputation. Performance metrics are tracked in Testimonial iQ, helping advisors monitor and optimize feedback. The process is simple and fits directly into the advisor workflow.

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GameChangers - Information Technology And Services - Small

GameChangers used Globi Web Solutions to integrate email with Podio. All emails now go into Podio. The team can share,... track, and search emails easily. Each email links to the right item and contact. This setup helps teams manage communication in one place.

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Unified - Information Technology And Services - Medium

New York, USA

Unified wanted to grow and scale their business. They used Precursive to automate and simplify workflows. This saved them a... lot of time. The platform helped Unified support their growth. Automation made their work easier. Unified could focus more on scaling up.

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TomsGuide.com - Information Technology And Services - Medium

New York, USA

Prism Video Converter from NCH Software supports many codecs and detailed encoder settings. TomsGuide.com highlights its ability to add captions,... rotate videos, and preview changes in real time. The review notes robust format support and flexible conversion features. Users can convert video files easily and see results instantly. The software is praised for its versatility and user-friendly interface.

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BriteBiz - Information Technology And Services

BriteBiz is a self-funded SaaS company. They chose not to take venture capital. This lets them focus on customer needs... and product quality. They grow at a steady pace and keep control of their vision. BriteBiz listens to customer feedback and adapts quickly. They donate part of their profits to charity and follow strong ethical standards.

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Client X - Information Technology And Services - Medium

SalezShark Engage CRM Software helped Client X, a mid-sized B2B IT consulting provider, cut lead response time by 60%. Before using the... CRM, manual lead handling caused delays and lost opportunities. With automation, instant notifications, and lead scoring, Client X improved sales performance and customer satisfaction. The CRM enabled real-time alerts, auto lead assignment, and follow-up automation. Implementation took less than three months and delivered lasting results.

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A 250M provider of high-performance data center services - Information Technology And Services

Intelliverse helped a large data center services provider improve appointment setting and marketing intelligence. The client wanted more qualified meetings... and better brand awareness than their in-house team could deliver. Intelliverse provided a dedicated team and transparent reporting. In 6 months, they generated over 85 qualified prospect meetings, found 50 future interest prospects, and uncovered 35 competitor contracts. The program also disqualified 270 suspects and improved outbound prospecting results.

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The Latest CRM Deployments delivering value in Real Estate

 

1894 - Real Estate - Small

Toulouse, France

SweepBright helped 1894, a real estate services company, automate and connect all their tools. 100% of their tools are now... integrated with SweepBright. 110 employees benefit from centralized information. The company cut administrative management time in half. All field teams gave positive feedback on the tool's ease of use.

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Changing Latitudes - Real Estate - Small

Orlando, USA

Follow Up Boss helped Changing Latitudes manage leads and growth across three offices in two states. The team switched from... an outdated CRM, migrating eight years of data. With Follow Up Boss, they streamlined lead distribution and agent onboarding. The brokerage tripled its team size in three years and reached $44M in annual volume. Recognized as a top agent by Zillow and others, Changing Latitudes continues to expand with strong team culture and efficient systems.

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BHHS Vision Real Estate - Real Estate - Small

Columbia, USA

Tribus helped BHHS Vision Real Estate launch a new brokerage website in just two weeks. The Ashland theme gave every... agent and team their own site, backed by a strong CRM and intranet. The platform included lead routing and concierge support. Staff praised the instant chat support and expert guidance. The quick setup and ongoing help built trust and confidence in Tribus.

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Intracoastal Realty - Real Estate - Medium

Wilmington, USA

Lone Wolf Boost helped Intracoastal Realty grow its social media presence and boost property listings. The platform automated ad campaigns,... saving time and reducing complexity for the marketing team. Boost enabled targeted advertising, reaching buyers and sellers in key markets. Real-time performance tracking and customizable ad designs supported brand growth. The solution delivered seamless integration and improved visibility for listings online.

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Propsolutions 4U - Real Estate - Medium

Mumbai, India

Vtiger CRM helped Propsolutions 4U move from manual processes to a unified system. The company automated lead assignment and centralized... client data. Teams tracked client communication in real time and generated reports quickly. Follow-ups improved with automated reminders. Sales and marketing planning became easier with better insights. Propsolutions 4U saw greater efficiency and stronger client management.

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Propsolutions 4U - Real Estate - Medium

Mumbai, India

Vtiger CRM helped Propsolutions 4U move from manual processes to a unified system. The company automated lead assignment and centralized... client data. Teams tracked client communication in real time and generated reports quickly. Follow-ups improved with automated reminders. Sales and marketing planning became easier with better insights. Propsolutions 4U saw greater efficiency and stronger client management.

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the world’s largest Sotheby's International Realty affiliate - Real Estate - Large

USA

Spacio helped the world’s largest Sotheby's International Realty affiliate digitize open houses. Before Spacio, agents struggled with paper sign-ins and... bad data. The digital solution improved data accuracy and made listing presentations stronger. Agents used Spacio to show clients they were ahead of competitors. Email verification and attendee reporting added security and value. Integration with Contactually helped agents capture leads and stay in touch.

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the world’s largest Sotheby's International Realty affiliate - Real Estate - Large

USA

Spacio helped the world’s largest Sotheby's International Realty affiliate digitize open houses. Before Spacio, agents struggled with paper sign-ins and... bad data. The digital solution improved data accuracy and made listing presentations stronger. Agents used Spacio to show clients they were ahead of competitors. Email verification and attendee reporting added security and value. Integration with Contactually helped agents capture leads and stay in touch.

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the world’s largest Sotheby's International Realty affiliate - Real Estate - Large

USA

Spacio helped the world’s largest Sotheby's International Realty affiliate digitize open houses. Before Spacio, agents struggled with paper sign-ins and... bad data. The digital solution improved data accuracy and made listing presentations stronger. Agents used Spacio to show clients they were ahead of competitors. Email verification and attendee reporting added security and value. Integration with Contactually helped agents capture leads and stay in touch.

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Cape Homes Team RE/MAX - Real Estate - Small

Cape Coral, USA

Real Geeks helped Cape Homes Team RE/MAX earn over $3 million in commissions since 2018. Al Lewis started with no... network in Cape Coral and used Real Geeks to generate leads and build a team of six agents. The platform's automation and auto chat features enabled regular follow-ups and improved lead conversion. In the last 30 days, the team closed 10 transactions from Real Geeks leads. Al Lewis reports a 30-to-1 ROI from using Real Geeks for lead generation and management.

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Coldwell Banker Advantage - Real Estate - Medium

Raleigh, USA

Profit Power helped Coldwell Banker Advantage automate commission calculations and reporting. The company eliminated manual spreadsheets and workarounds from their... old back office software. Monthly reports are now sent automatically to managers, saving time and improving access. The user interface and support team made the transition easy. Ongoing training and responsive customer service let the accounting team focus more on supporting agents and managers.

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Purplebricks - Real Estate - Large

Solihull, UK

Purplebricks replaced its legacy CRM with Creatio’s AI-native, no-code platform. The company saved $2.6M in total cost of ownership and... cut lead response time from 3 days to under 20 minutes. Lead volume increased by 35% and conversions doubled within six months. Creatio automated lead triage, integrated with key property sites, and enabled rapid platform changes. Purplebricks now delivers faster, smarter service and supports business growth with real-time dashboards and automation.

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Greenridge Realty, Inc. - Real Estate - Medium

Fremont, USA

Top Producer X CRM helped Greenridge Realty, Inc. streamline real estate transaction management. Closing coordinator Alley Poll used task plans... and key dates to organize workflows for over 15 agents. MLS integration made property status updates automatic and easy to track. Alley found the system's dynamic workflows and regular webinars valuable for ongoing learning. The CRM improved efficiency and supported both her and her husband's real estate work.

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Keller Williams Encino-Sherman Oaks - Real Estate - Large

Los Angeles, USA

Knockwise helped Aaron Shrier, a real estate agent at Keller Williams Encino-Sherman Oaks, boost his door knocking results. Aaron saw a... 15-20% increase in new contacts added to his database each month using Knockwise. In a 2018 study, he completed 1,793 total visits and achieved 755 nurtures. He ranked in the top 2% for production volume among users. Knockwise supported Aaron in generating more opportunities from door-to-door outreach.

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UcaDO - Real Estate - Small

London, UK

UcaDO used Agile CRM with RingCentral to double its outbound call productivity. The team automated lead segmentation and follow-up emails,... saving time for decision makers. Agile CRM's integration enabled UcaDO to prioritize leads and track call outcomes. The solution helped UcaDO's sales team reach more prospects and grow faster. UcaDO now plans to expand into new markets using these tools.

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Duncan Yeardley Estate Agents - Real Estate - Small

Bracknell, UK

Reapit helped Duncan Yeardley Estate Agents triple their team size and expand from Bracknell to Ascot. The agency switched to... Reapit after their old system could not keep up. Reapit unified sales and lettings on one platform, automating admin and improving visibility. Management dashboards and reporting tools enabled faster, data-driven decisions. The team now delivers better service and grows efficiently with Reapit as their core system.

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Jason Matt Team (EXP Realty, LLC) - Real Estate - Small

Novi, USA

Brivity helped the Jason Matt Team streamline operations by replacing multiple platforms with one system. Automation features enabled systematic follow-up,... reducing lost leads and saving time. The team doubled their outreach and improved daily task management with Brivity’s integrated dialer and auto plans. Jason saw 15-20% year-over-year growth without adding staff. Brivity also improved team culture and leadership by providing full business visibility.

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Falconcity of Wonders - Real Estate - Medium

Dubai, UAE

Unique Computer Systems built a mobile app for Falconcity of Wonders. The app lets users explore properties and review floor... plans. It helps customers learn about the developer’s offerings. The app works on both iOS and Android. Users can also inquire about properties directly from the app.

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Vast Coworking Group - Real Estate - Medium

USA

Vast Coworking Group uses Yardi Kube to manage coworking and flexible office spaces. The platform helps automate space management and... improve member experiences. Yardi Kube supports revenue growth and cost reduction for coworking operators. Vast Coworking Group benefits from streamlined operations and better workspace management. The solution is designed for real estate professionals in the coworking sector.

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Vast Coworking Group - Real Estate - Medium

USA

Vast Coworking Group uses Yardi Kube to manage coworking and flexible office spaces. The platform helps automate space management and... improve member experiences. Yardi Kube supports revenue growth and cost reduction for coworking operators. Vast Coworking Group benefits from streamlined operations and better workspace management. The solution is designed for real estate professionals in the coworking sector.

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Marcia Monaco - Real Estate - Small

Zurple helps Marcia Monaco stay in touch with real estate leads for years. The platform sends messages to old leads,... prompting them to reach out even after a long time. Marcia says she could not remember to follow up with leads from years ago without Zurple. This tool keeps her connected to potential clients over time.

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Century 21 Select Group - Real Estate - Medium

USA

Century 21 Select Group used PureAgent Testimonials Integration to centralize agent reviews. The system syncs testimonials from platforms like Zillow... and Google directly to brokerage and agent websites. Staff can moderate, tag, and publish reviews with built-in compliance. Agents build trust faster with verified testimonials on their profiles. The process supports agent recruitment and improves consumer engagement.

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Poppy Real Estate - Real Estate - Small

Sonoma County, USA

Radius helped Poppy Real Estate close 57% more units year over year. Poppy wanted to grow without losing their boutique... identity. They needed a platform that offered freedom, flexibility, and support. Radius managed technology, compliance, and systems for them. This let Poppy focus on developing agents and delivering high-touch client service. Their brand and agent productivity grew quickly after joining Radius.

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FIG Properties - Real Estate - Small

Knoxville, USA

FIG Properties used LeadSimple Operations to automate lease renewals. Before, they struggled to send renewal offers on time and often... missed lease increases. With LeadSimple, they now send offers 90 days in advance and renew leases within 60 days. This freed up time for leadership development and improved client relationships. The team can now focus on growth instead of daily tasks.

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Brian Murray (independent appraisal company) - Real Estate - Small

USA

LightBox Valuation helped Brian Murray, an independent appraiser, solve problems with outdated report software. He lost data using old systems... and needed a cloud-based solution. With LightBox Valuation, he stores sales, leases, and property data online. The platform speeds up report writing and reduces errors. Its templates and analytics make reports look professional and provide useful business insights. Brian now spends less time on data entry and more on analysis, improving his appraisal business.

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Compass Property Management - Real Estate - Medium

Atlanta, USA

Tenant Turner helped Compass Property Management handle tenant inquiries and leasing calls. The company wanted to grow without hiring more... staff. Previous systems were costly and did not save time. Tenant Turner automated the leasing process and integrated with their property management system. Staff now focus on closing applications faster. The team at Compass reports a better customer experience and happier staff.

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Waterfront Properties and Club Communities - Real Estate

Waterfront Properties partnered with Real Estate Webmasters to enhance their online presence. They aimed to create a user-friendly platform for... luxury real estate. The new website features advanced search and seamless navigation. This collaboration improved client service and increased traffic through SEO and PPC campaigns. Waterfront Properties now offers an exceptional digital experience for luxury homebuyers.

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Coldwell Banker Pacific Properties - Real Estate - Large

InTouch Pro, powered by Market Leader, helps Coldwell Banker Pacific Properties reach contacts daily. Agents use customizable websites to let... clients search for listings and neighborhoods. Kelly Kanoa recommends loading all contacts into the CRM and using Pro features like the Blog. The solution helps agents stand out from competitors and manage their business more easily.

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A well known real estate organization in India - Real Estate - Medium

Paramantra replaced SAP CRM for a leading real estate company in India. The company faced slow lead allocation, too many... disconnected systems, and heavy manual data entry. Paramantra unified sales and marketing processes, automated lead management, and reduced paperwork by up to 95%. Sales productivity increased with a real-time sales communication system. The solution improved data security and efficiency across 25+ projects.

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HSB Brf Viggbygärdet - Real Estate - Small

VisionFlow helped HSB Brf Viggbygärdet bring all issues and projects into one shared workspace. The team moved from scattered lists... and emails to a clear, user-friendly platform. VisionFlow's flexibility let them customize workflows and views for daily tasks and big projects. The system improved team overview, responsibility, and process safety. Fast customer support and easy adjustments made VisionFlow a long-term solution for their property management needs.

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Pride Purple Group - Real Estate - Large

Metroleads helped Pride Purple Group boost pre-sales productivity by over 20%. The company faced high lead data leakage, high telephony... costs, and poor sales data visibility. Metroleads implemented on-premise PRI with GSM gateway, phone and email masking, and automation for lead capture. Results include a 15% site visit conversion rate, 10-minute lead turnaround, and 30% savings in telephony costs.

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Nexus Commercial Realty - Real Estate - Medium

Buildout CRM helps Nexus Commercial Realty manage over 13,000 contacts and track 213 listings. In 120 days, brokers logged 5,000+... calls and 112,000 interactions. The CRM keeps all deal and client data in one place, saving time and boosting team collaboration. Dashboards and Chatter features improve pipeline visibility and communication. Nexus uses Buildout to grow their network and close more deals in commercial real estate.

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The CRM Blueprint for Better Selection Decisions in Manufacturing

 

Smart-I Systems - Manufacturing - Medium

Mumbai, India

edge CRM gives Smart-I Systems full visibility into their sales pipeline. The platform helps manage both sales and service teams.... Smart-I Systems finds it easier to track business and team performance. The CRM makes sales management more effective. The company benefits from improved team coordination.

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Humanetics Innovative Solutions - Manufacturing - Medium

Farmington Hills, USA

SuiteCRM helped Humanetics Innovative Solutions centralize customer data. Before SuiteCRM, all customer information was locked in their ERP system with... limited access. SuiteCRM created a single repository, improving visibility and collaboration. The system integrated with six ERP databases and included sales, marketing, and support features. Humanetics now runs targeted campaigns and uses reports for better decisions. The project finished in three months with full training and ongoing support.

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Woodenbridge, Inc. - Manufacturing - Small

USA

Sage 100 helped Woodenbridge, Inc. move to the cloud during the pandemic. The company faced security and access issues with... on-premise software when staff went remote. Migration to Sage Partner Cloud took less than a day with no downtime. Employees now work productively from home with better security and fewer admin tasks. The cloud solution lets the team focus on business, not IT.

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Midwest Hose & Specialty Inc. - Manufacturing - Medium

Oklahoma City, USA

WPCRM helped Midwest Hose move from a clunky, fragmented CRM to a user-friendly system. The new platform centralized customer data... and improved dashboard visibility. Sales reps now track activity in one place, and management reviews clear dashboards daily. Fast implementation and a mobile app boosted team adoption. Midwest Hose is now positioned to use AI-driven product suggestions for more sales opportunities.

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One3D s.r.o. - Manufacturing - Small

Olomouc, Czech Republic

One3D s. r.o. used EspoCRM to manage customer communication and internal processes. The company needed a way to keep all...customer data organized and accessible. EspoCRM provided an easy-to-use, web-based CRM that could be adapted for ERP, business documentation, and process management. Authorized users can track and update orders in real time. The system improved transparency and control for both customer service and internal collaboration.

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One3D s.r.o. - Manufacturing - Small

Olomouc, Czech Republic

One3D s. r.o. used EspoCRM to manage customer communication and internal processes. The company needed a way to keep all...customer data organized and accessible. EspoCRM provided an easy-to-use, web-based CRM that could be adapted for ERP, business documentation, and process management. Authorized users can track and update orders in real time. The system improved transparency and control for both customer service and internal collaboration.

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thailandpooltables.com - Manufacturing - Small

Bangkok, Thailand

Bitrix24 helped thailandpooltables. com connect teams across four locations. The company used Bitrix24 for calendar, tasks, CRM, and open channels....Team members improved communication and could comment on topics in real time. Sharing information and tracking feedback became faster. The CRM and Facebook integration helped manage sales and customer chats. Productivity increased and decision-making sped up.

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Cornerstone Flooring - Manufacturing - Medium

Tacoma, USA

Pipeline CRM helped Cornerstone Flooring cut their time to close by 43%. The average sales cycle dropped from 42 days... to just 24 days. The sales team gained full visibility into performance and activity. Reporting features made it easy to track every deal and follow up faster. Sales coaching improved with real-time data. Communication and deal closing speed increased across the team.

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SA Equip - Manufacturing - Small

Aberdeen, UK

SA Equip used Odoo ERP from Target Integration to improve their operations. They make portable equipment for tough, safety-critical environments.... Before, their systems were not connected. This caused problems and slowed growth. With Odoo ERP, they brought all their tools together. Now, their work is smoother and they can grow faster.

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Daikin - Manufacturing - Very Large

Osaka, Japan

Daikin used Freshdesk Omni to improve its post-sales service in Brazil. The company wanted to organize customer support and manage... SLAs better. Daikin set up new processes and used analytics to track tickets and service levels. They integrated Freshchat with WhatsApp for faster communication. As a result, Daikin saw better SLA performance and higher customer loyalty. The changes helped support growing sales and a stronger market position.

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Thyssenkrupp Materials France (TKMF) - Manufacturing - Small

France

Axelor ERP helped Thyssenkrupp Materials France (TKMF) restructure its management processes in just six months. The company needed a fast,... low-cost solution that would not disrupt production. Axelor enabled real-time inventory management, production flow tracking, and instant pricing. Employees now use connected tools and handheld terminals to manage operations efficiently. Sales teams can quickly generate quotes with up-to-date prices. TKMF plans to extend real-time access to customers for greater agility.

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A leading manufacturing and distribution enterprise - Manufacturing - Large

A leading manufacturing and distribution enterprise unified operations across 200+ distributors and 4,000 retailers with a new ERP system. The ERP implementation... improved inventory accuracy by 40% and reduced stock-outs by 30%. Month-end close was shortened to 3 days, and order-to-cash cycles became 25% faster. Over 85% of users adopted the system, and the project finished on time and within budget. The company now has better financial reporting and is ready for future growth.

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Wakefield-Vette - Manufacturing - Medium

Pelham, USA

Wakefield-Vette used C2CRM to boost efficiency and automate customer relationships. The company wanted a CRM that fit their unique business... processes and was easy to use. C2CRM helped them save time and improve their sales process. Wakefield-Vette valued Clear C2’s customer-focused approach and flexible implementation. The CRM’s features are now used daily by the team.

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a Leading Manufacturing Enterprise - Manufacturing - Large

A leading manufacturing enterprise in Asia used AquaOrange Software's Zoho implementation services. The company needed to secure its operations and... improve business processes. AquaOrange delivered a tailored Zoho CRM solution, integrating multiple channels and automating workflows. The result was better customer engagement and streamlined sales and support processes. The enterprise achieved sustainable growth and increased online revenue.

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Wastequip - Manufacturing - Large

Charlotte, USA

OroCommerce helped Wastequip launch a B2B eCommerce site for Mountain Tarp. Customers can now find parts using interactive diagrams and... order with custom pricing. OroCommerce integrated with Salsify, Hawksearch, Cybersource, Avalara, and FedEx. Wastequip saw a 40% increase in eCommerce sales and 83% growth in organic and direct traffic in the first year. The new site also sped up time to market by 2–4 weeks and became a key resource for sales and support teams.

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Mitutoyo Asia Pacific Pte. Ltd. - Manufacturing - Large

Singapore, Singapore

Mitutoyo Asia Pacific Pte. Ltd. used Sansan to improve sales productivity. Sansan helped centralize and share customer contact data across... the company. This made it easier for teams to access up-to-date information and work together. The company built a strong foundation for "glocal" sales success. Sansan supported better proposals and deeper customer understanding.

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Dunmore Corporation - Manufacturing - Medium

Bristol, USA

SutiExpense helped Dunmore Corporation move from paper and excel-based expense reports to a cloud-based system. The company saved about one... person-day per month in accounting and 4-5 hours monthly for business travelers. Employee productivity in accounting and sales rose by an estimated 5%. The new system reduced errors, sped up approvals, and made reimbursements faster. Dunmore found SutiExpense easy to use and quick to implement.

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Siemens - Manufacturing - Very Large

Munich, Germany

Sprinx implemented Salesforce Field Service Lightning for Siemens. They started by analyzing Siemens' customer support work style and consolidating data.... The solution enabled better management of field service processes. Dispatchers can now plan and optimize resources and improve communication with technicians. Service interventions are reported easily from customer locations.

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Graphel Carbon Products - Manufacturing - Small

Cincinnati, USA

karmaCRM helped Graphel Carbon Products move away from spreadsheets and manual tracking. The team needed a simple CRM for sales,... not a complex enterprise tool. karmaCRM's easy dashboard and fast data entry saved time for everyone. The visual interface made it easy for both new and experienced users. Graphel chose karmaCRM after comparing five other CRMs.

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Saima Sicurezza - Manufacturing - Medium

EcosAgile provided Saima Sicurezza with eGreenPass L for automated access control and Green Pass validation. Saima needed a solution to... check Green Passes for visitors and employees. The eGreenPass L device, with a 5MP camera and advanced features, enabled fast and reliable certificate validation. The system improved access control with real-time notifications and efficient automation. Saima benefited from a modern, easy-to-use solution that matched their business needs.

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Valley Design Corporation - Manufacturing - Medium

JobBOSS² helped Valley Design Corporation cut work order creation time by 50%. Before, staff spent half a day entering 10... jobs using a homegrown system and Sage. Now, repeat jobs take just minutes and data flows between modules. The company moved to JobBOSS² on GovCloud for ITAR compliance and better security. The IT head says it's much safer and saves time on backups and security checks.

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Driving ROI and results: Understanding the Impact of CRM in Financial Services

 

Wind River Financial - Financial Services - Small

Madison, USA

NMI helped Wind River Financial improve payment processing for their merchants. Wind River needed a robust platform to address customer... pain points and speed up onboarding. With NMI, they saw a 25% increase in transactions and a 10% rise in customer satisfaction. NMI’s features like ChipDNA Cloud and Collect.js made integration easy for ISVs. Wind River now wins more business and delivers better service to their clients.

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SK Finance Ltd - Financial Services - Large

Jaipur, India

Toolyt’s mobile CRM helped SK Finance Ltd cut loan disbursement time from 27 days to 9 days. The company reduced... turnaround time by 64.5%. Loan disbursements increased by 86.1%. Manual processes were replaced with sales automation. SK Finance streamlined onboarding and operations using Toolyt.

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Mahala - Financial Services - Medium

Johannesburg, South Africa

Mahala used LoyaltyPlus Software to grow its loyalty program from 200,000 to over 3 million members. The platform enabled Mahala... to offer coupons, discounts, and points, and to manage coalition loyalty programs for multiple clients. Integrations with personnel and payroll systems made member enrollment easy. Real-time rewards and secure OTP redemptions improved the member experience. Mahala now markets to about 10 million people and supports clients with a dedicated call center using LoyaltyPlus CRM workflows.

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Western Union - Financial Services - Very Large

Denver, USA

Western Union used OutSystems to launch digital banking apps in Germany and Romania in just 11 months. The company wanted... to speed up app development, improve agility, and deliver better digital experiences. OutSystems enabled Western Union to build a multi-currency banking app and over 20 internal apps, cutting frontend development time to under four months. The platform helped reduce developer onboarding time and resource needs. Western Union now brings new products to market at least twice as fast as competitors.

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Thrive Wealth Management - Financial Services - Medium

Canada

Thrive Wealth Management needed a CRM to unify multiple Credit Union wealth divisions. They chose Maximizer CRM to deliver more... personalized services and adapt to strict industry regulations. The platform became the backbone for sales and operations. It helped Thrive provide a seamless client experience at every life stage. Maximizer CRM supported compliance and service delivery in the wealth management sector.

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Monument Group - Financial Services - Small

Boston, USA

Monument Group uses Altvia’s CRM to unify investor workflows across global offices. The platform provides a single source of truth,... eliminating data silos and improving team alignment. Real-time reporting and dashboards help track fundraising activity and investor status. Automation and integrated tools save time and boost efficiency. Monument Group relies on Altvia to scale operations and deliver transparent, tailored updates to investors.

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Atlantic Street Capital - Financial Services - Small

Stamford, USA

DealCloud helped Atlantic Street Capital save 10 hours a week on reporting. The private equity firm moved from Excel and... a generic CRM to DealCloud for deal and relationship management. The platform enabled better collaboration, streamlined workflows, and improved data tracking. Atlantic Street Capital created 147 dashboards and completed team training. The firm now uses DealCloud for business development, marketing, and custom reporting.

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a Leading Financial Services Provider - Financial Services - Large

Cyntexa implemented ServiceNow for a leading financial services provider. The project improved asset management by 30%. Customer satisfaction and retention... increased by 25%. Service reliability was optimized by 45%. Compliance risks were minimized by 28%. The solution focused on workflow automation and integration with existing systems. The company saw measurable gains in operational efficiency and risk management.

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a Leading Financial Services Provider - Financial Services - Large

Cyntexa implemented ServiceNow for a leading financial services provider. The project improved asset management by 30%. Customer satisfaction and retention... increased by 25%. Service reliability was optimized by 45%. Compliance risks were minimized by 28%. The solution focused on workflow automation and integration with existing systems. The company saw measurable gains in operational efficiency and risk management.

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VGRI Partners - Financial Services - Small

Sao Paulo, Brazil

4Degrees helped VGRI Partners, a Brazilian M&A investment bank, move from scattered Excel sheets to a centralized CRM. The team gained... a single place to organize client data and track deals. This improved investor tracking and stopped data loss. VGRI saw better team efficiency and faster decision-making. The platform was easy to use and fit their budget.

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A leading financial services firm - Financial Services - Small

ConvergeHub helped a financial services firm specializing in tax, accounting, and planning. The firm used QuickBooks Desktop integration to sync... client and financial data. This reduced data discrepancies by nearly 85%. Case management workflows improved documentation accuracy. Performance dashboards cut case resolution time by almost 30%.

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EMM Loans LLC - Financial Services - Medium

Cherry Hill, USA

BNTouch Mortgage CRM helped EMM Loans LLC automate email and SMS campaigns. The company improved communication with borrowers and prospects.... EMM Loans used milestone campaigns and custom SMS consent fields to enhance client engagement. Automated birthday greetings led to new refinance opportunities. The CRM enabled fast, uniform messaging during a rebrand. EMM Loans now integrates social media campaigns and tracks lead conversions with BNTouch.

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My Mortgage, Inc. - Financial Services - Small

USA

Floify helped My Mortgage, Inc. improve communication between loan officers, borrowers, and referral partners. The platform made the mortgage process... faster and more professional for borrowers. My Mortgage used Floify to streamline document collection and reduce manual follow-ups. The company saw positive feedback from borrowers and increased efficiency for staff. Floify enabled My Mortgage to scale operations and support growth without sacrificing service quality.

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Leading Online Payment App - Financial Services - Very Large

India

LeadSquared helped a leading online payment app streamline merchant onboarding. The company wanted to onboard merchants faster and reduce errors.... LeadSquared automated lead capture, distribution, and de-duplication. The solution improved agent productivity and pipeline transparency. The app now manages thousands of agents and onboards many small and medium businesses smoothly. Agent experience and inventory management also improved.

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XPS Pensions - Financial Services - Large

London, UK

XPS Pensions switched from Salesforce to Workbooks CRM in 2016. The company wanted more flexibility, customisation, and better customer service.... Workbooks CRM helped XPS integrate sales and marketing functions. This led to significant efficiency gains and many new revenue opportunities. XPS also achieved substantial cost savings with the new CRM system.

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Hemingway Wealth - Financial Services - Small

USA

Hemingway Wealth wanted to improve how they set goals and tracked progress. The new COO led the team to define... key business metrics. Before this, the company did not track performance or set clear objectives. Team members wanted better data on sales, client service, and marketing. They also needed easier ways to prepare for meetings and manage data access. The company started using metrics-driven leadership to align teams and make smarter decisions.

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AmTrust Mobile Solutions - Financial Services - Large

Kuala Lumpur, Malaysia

Second CRM helped AmTrust Mobile Solutions, a large financial services provider, transform its insurance management operations. The company needed to... replace NetSuite CRM to support growth across multiple Asian countries. Second CRM centralized customer data, automated policy and claims management, and enabled digital certificates and real-time reporting. The solution included a self-service portal, mobile apps, and partner management modules. AmTrust Mobile Solutions improved customer experience and cut lead times with this digital transformation.

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The Loan Store - Financial Services - Medium

Tucson, USA

Kubaru helped The Loan Store automate case distribution in Salesforce. The company eliminated manual assignment of records. Cases are now... routed by skill, priority, and workload. This improved operational efficiency and reduced response times. Team morale increased due to balanced workloads and more transparency. The Loan Store now delivers faster, more reliable service to its partners.

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Wells Fargo Advisors - Financial Services - Very Large

Wells Fargo Advisors chose NexJ CRM after a detailed review of top intelligent CRM vendors. NexJ CRM stood out for... its seamless integration with Wells Fargo’s financial systems and third-party apps. The solution supports over 20,000 advisors in wealth management. This case highlights CRM integration, financial services technology, and enterprise-scale deployment.

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Solve Mortgage - Financial Services

OptifiNow helped Solve Mortgage scale its wholesale lending business. Solve Mortgage needed a CRM for account management and broker responsiveness.... OptifiNow delivered a CRM with a B2B database, rate sheet distribution, and NMLS de-duplication. The system was up and running in 30 days. Solve Mortgage saw faster growth, better broker management, and improved sales and marketing controls. OptifiNow's support and cost-effectiveness made it the right choice for Solve Mortgage.

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Leading U.S. mortgage servicer - Financial Services

Doxim Customer Communications Management (CCM) helped a leading U. S. mortgage servicer gain full control over their file production process....The company needed a solution to manage complex customer communications. Doxim CCM provided tools for better oversight and efficiency. The mortgage servicer improved their workflow and communication management. No specific metrics or customer quotes are mentioned.

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CRM in Action in Other Industries

 

An enterprise B2B company - Large

Xfactor. io helped an enterprise B2B company fix a stalled sales pipeline. The company had a $34M pipeline but expected...only $2.9M in revenue. Xfactor.io found hidden issues slowing deals and hurting win rates. Leadership used these insights to speed up deals and improve pipeline quality. Value-based selling unlocked $29M in new revenue.

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QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

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QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

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QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

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QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

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QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

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QIMR Berghofer Medical Research Institute - Medical Research - Large

Brisbane, Australia

Blackbaud’s Raiser’s Edge NXT helped QIMR Berghofer Medical Research Institute streamline fundraising. With Managed Services and Advisory+, they automated donor... data, improved workflows, and broke down silos between teams. The institute saw a 25% increase in tax appeal responses and reduced receipt turnaround to 48 hours. Staff gained more time for strategic work and improved donor engagement. Automation and expert support made fundraising easier and more accurate.

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Prospects - Recruitment & Hiring - Small

Singapore, Singapore

Alore helped Prospects, a Singapore-based recruitment firm, automate their hiring workflow. They built a database of 1,215 candidates and managed... outreach and qualification. This led to 245 responses and 65 interviews arranged. The project generated $110,000 in pipeline value from a $3,000 investment. Prospects overcame challenges with applicant quality and volume using Alore's solution.

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American Security Programs - Security - Medium

Washington, D.C., USA

Soffront CRM helped American Security Programs boost sales productivity and save weeks of man hours with automated task flows. The company replaced... manual spreadsheets, enabling staff to manage hundreds of relationships and increase sales capacity. Soffront's system supported a 77% growth rate and provided a 360-degree view of contract operations. Real-time reporting and automation improved communication, inventory tracking, and quality assurance. The team praised Soffront for its easy customization and strong customer support.

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Esonic - Industrial Automation - Medium

Brno, Czech Republic

Esonic manages over 400 brewery automation projects each year. Their old CRM could not keep up with their growth and... complex sales model. eWay-CRM gave Esonic custom workflows for sales and project management. The system speeds up quoting and reduces errors with document templates. Real-time reporting helps leaders track team performance and cash flow. Esonic now has clear oversight of sales, projects, and finances in one place.

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Monochrome Blog - Small

KeyTech helped Monochrome Blog improve their website performance. The team used website analysis, keyword research, and content writing. They also... optimized the site for better results. Monochrome Blog saw a 75% increase in conversions. ROI reached 90% and traffic grew by 95%. The project achieved a 100% success rate.

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A growing B2B company - Medium

FynTriaging, an AI-powered SuiteCRM add-on, helped a B2B company manage over 5,000 customers by automating support case creation. Before, support staff... manually sorted 150+ daily emails, causing missed tickets and slow response times. The manual process led to delayed SLAs and overworked coordinators. With FynTriaging, emails are now automatically turned into cases in SuiteCRM, reducing manual work and improving support speed. The company now has a single source of truth for all support issues.

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Siddhant Khemani - Small

Easyrewardz helped Siddhant Khemani meet unique business needs with a flexible product. The onboarding and customer support teams were professional... and responsive. The transition to Easyrewardz was smooth. Siddhant Khemani recommends Easyrewardz for strong ROI. The testimonial highlights satisfaction with both the product and service.

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Sumeru - Medium

Palo Alto, USA

Sumeru uses Affinity to improve their business processes. The case study does not provide details about the specific challenge Sumeru... faced. It also does not describe the solution or results in detail. There are no metrics or customer quotes included. The focus is on Sumeru's use of Affinity for their operations.

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- Large

Saleswah Service CRM helped a large DG Set maintenance provider improve billing accuracy. The system automated monthly billing, preventing revenue... leakage. It tracked asset health and contract changes, making planning easier. SLA penalties and deductions were calculated automatically. Billing and reconciliation time dropped from two weeks to one day.

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Henry Thomson - Small

Henry Thomson shared a testimonial about Enrollment Rx. The page does not provide details about the challenge, solution, or results.... No metrics or specific outcomes are mentioned. The testimonial highlights a positive experience but lacks further context.

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Ein Interessenverband

Implisense CRI hilft einem Interessenverband, Mitglieder besser zu segmentieren. Der Verband betreut zehntausende Unternehmen mit unterschiedlichen Interessen. Implisense CRI nutzt... KI, um Daten aus Websites, Presse, Social Media und LinkedIn zu sammeln und automatisch im CRM zuzuordnen. Die Mitglieder werden in etwa 100 Kategorien eingeteilt. Das Ergebnis ist eine höhere Mitgliederzufriedenheit und mehr Beteiligung an Angeboten.

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Metraj Tente

TeamGram CRM helped Metraj Tente create sales quotes faster and with fewer errors. The company now manages its entire sales... process from start to finish using TeamGram. The CRM system improved efficiency and reduced mistakes. TeamGram supports sales teams with easy quoting and process management.

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Aenean commodo ligula eget dolor

RealZips helped Aenean commodo ligula eget dolor improve business operations. The company faced challenges with workflow and process management. RealZips... provided a solution that made tasks easier and more organized. The team saw better results and smoother operations after using the platform. Employees found it simpler to manage daily work.

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Wisegroup - Small

Sweden

Wisegroup uses Upsales to support their business. The case study page lists Wisegroup as a customer. No details about the... challenge, solution, or results are provided. There are no metrics or quotes. The industry and city are not mentioned. Only the customer name and vendor are clear.

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Driving ROI and results: Understanding the Impact of CRM in Non Profit Organization Management

 

Helping Hand Rescue Mission - Non Profit Organization Management - Small

Huntington, USA

Helping Hand Rescue Mission used NewOrg to replace paper and spreadsheet systems. The nonprofit unified client data, event programs, and... case management in one platform. Staff now register families in real time and track food pantry visits with QR codes. NewOrg manages large events, waitlists, and confidential case notes. HHRM can now access accurate data from any device and report outcomes to funders.

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National FFA Foundation - Non Profit Organization Management - Medium

Indianapolis, USA

StratusLIVE 365 helped National FFA Foundation boost fundraising. The organization unified 14 separate systems into one platform. Staff used Microsoft... Dynamics 365 integration for donor management and reporting. In one year, total payment revenue rose by 18%. The average gift amount increased by 33%. The team improved donor engagement and pledge fulfillment rates.

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Habitat for Humanity of Springfield, Missouri - Non Profit Organization Management - Small

Springfield, USA

Giveffect helped Habitat for Humanity of Springfield, Missouri, refresh its annual gala with a tailgate theme. The team cleaned up... messy data and used Giveffect to manage campaigns, auctions, and donor outreach. They raised $185,000, surpassing their $135,000 goal. The event featured new sponsor partnerships and streamlined operations with automation. Clean data now supports smarter fundraising and future growth.

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ZorgpleinNoord - Non Profit Organization Management - Small

Netherlands

ZorgpleinNoord used Act! to replace old Excel databases. This change made managing contacts and sending newsletters much faster. The team... now saves time and avoids manual copying and pasting. Act! helps keep affiliate information up to date and improves communication. The system also links with Outlook for better internal and external messaging. ZorgpleinNoord is now seen as more professional and efficient in serving its affiliates.

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Jewish Federation of Greater Dallas - Non Profit Organization Management - Medium

Dallas, USA

Virtuous Raise helped Jewish Federation of Greater Dallas move from no online giving to raising over $4 million in a single campaign. The nonprofit launched... recurring giving and collected $450,000 in online gifts in the first year, a 75% increase. Customizable forms reached new generations and communities. The platform eliminated support tickets for form changes and enabled fast, flexible donor experiences. Integration was seamless, with no extra infrastructure needed.

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UNICEF Österreich - Non Profit Organization Management - Large

Vienna, Austria

UNICEF Österreich used RaiseNow's community fundraising tools to reach new donors on social media. They faced challenges with limited resources... and declining engagement through traditional channels. By integrating fundraising with platforms like Twitch, they activated younger audiences and made giving easy and interactive. A live test at a fundraising congress raised over 100 euros in minutes. Social media and influencer partnerships helped expand their reach and build lasting donor relationships.

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Dressember - Non Profit Organization Management - Small

Los Angeles, USA

Funraise helped Dressember grow its nonprofit fundraising. Dressember used Funraise for peer-to-peer campaigns and donor management. They saw 42% more... donations and 39% more donation dollars year over year. Fundraisers increased by 34%. Funraise made it easy to track donor data and run campaigns online. Dressember could focus on their mission and reach more supporters.

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Baggy Trousers - Non Profit Organization Management - Small

Manchester, UK

Baggy Trousers used Beacon CRM to manage donor and volunteer data in one place. Before Beacon, they wasted time searching... through six spreadsheets. Now, they track donations, volunteers, and fundraising in Beacon. The donation form made giving easier and increased donations. Email signups improved with Beacon’s Mailchimp integration. Baggy Trousers saves time and builds better donor relationships.

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World Laureates Forum - Non Profit Organization Management - Small

Shanghai, China

Glue Up helped World Laureates Forum run its annual event in Shanghai. The platform automated event website creation, invitations, badge... printing, and check-ins. This saved each employee about three hours per week before the event. The team used Glue Up CRM to send targeted email campaigns and reduce errors. Glue Up ensured transparency and met strict security standards for high-profile guests.

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The Reuse Network - Non Profit Organization Management - Small

USA

Nutshell helps The Reuse Network manage over 400 leads a year with just six people. The team saw a 45%... increase in close rate after using Nutshell. They track every stage of complex projects, from proposal to logistics and billing. Nutshell’s email marketing tools keep them top-of-mind for clients with long sales cycles. The CRM lets them coordinate with multiple charities and partners without losing track. This support helps them deliver furniture to communities in need across the U.S. and beyond.

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APPLiA - Non Profit Organization Management - Medium

Brussels, Belgium

APPLiA used VeryConnect to improve membership security. They managed invoicing and document access on a secure platform. The solution helped... APPLiA transform how they handle member data. APPLiA now has better control over membership management. The platform supports secure and efficient operations for the trade association.

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YMCA of the North - Non Profit Organization Management - Large

Minneapolis, USA

Booking Ninjas helped YMCA of the North fix booking headaches by building a Salesforce-native reservation system. The new platform automates... seasonal cabin availability, payments, and guest data management. Staff now manage all reservations and payments in one place, saving time and reducing errors. Guests book cabins online with clear seasonal rules and automated split payments. Real-time dashboards and analytics give leadership better visibility into revenue and occupancy. The YMCA now has a scalable digital foundation for future growth.

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Ovarian Cancer Research Alliance (OCRA) - Non Profit Organization Management - Small

New York, USA

SmartSimple helped OCRA fix a grant management system that was slow and hard to use. Kristin McGowan, working alone, needed... a tool that could handle research grants from start to finish. She picked SmartSimple for its flexible setup and features made for research. The platform made her work faster and easier, from letters of intent to post-award reports. Kristin now strongly recommends SmartSimple for grantmaking.

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Stammtisch - Non Profit Organization Management - Small

Germany

ONLYOFFICE helped Stammtisch, a web platform for youth and adults, improve team collaboration. The team uses ONLYOFFICE for a central... document repository. Integration with their team portal lets members across Germany share and store documents easily. The iOS app supports collaboration on the go. Stammtisch values the platform's reliability and clear interface.

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The Mix - Non Profit Organization Management - Small

Stowmarket, UK

The Mix, a charity in Stowmarket, UK, needed a CRM that fit their unique needs. JunariCRM+ was customized and deployed... in just weeks. The system made room bookings and daily operations simple and clear. Staff saved time by having all information in one place. JunariCRM+ adapted easily as The Mix’s needs changed. Fast support and a flexible system helped the charity run more efficiently.

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A non-profit human services organization in the Greater Pittsburgh area - Non Profit Organization Management

CiviCRM helped a non-profit human services group in Pittsburgh move from multiple Access databases to an online system. The group needed... staff to update participant info from the field but faced high costs. Using Drupal and CiviCRM, they registered events, managed donations, and sent bulk emails. They built a new database to track program and HR data online. Improved permissions for activities and cases made CiviCRM a better fit for their needs.

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Hope for Tomorrow - Non Profit Organization Management

Hope for Tomorrow used storytelling to share Aria's journey from poverty to college. The nonprofit focused on child education. Their... story showed how education can change lives. Sharing Aria's story brought strong support for their cause. Storytelling helped them connect with donors and highlight their impact. This case shows the power of authentic stories in nonprofit fundraising.

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The CRM Blueprint for Better Selection Decisions in Retail

 

Serallê - Retail - Medium

Brazil

Serallê used edrone to automate WhatsApp messages for their shoe retail business. In just 30 days, they achieved a 16.87x... ROI and generated R$ 7,441.69 in profit. Each WhatsApp message sent brought in an average of R$ 7.50 in profit. The solution included product view automation, welcome flows with discounts, and lead capture pop-ups. Personalized, automated communication helped Serallê boost online sales and strengthen customer relationships.

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babymarkt.de - Retail - Medium

Dortmund, Germany

babymarkt. de used GREYHOUND to manage over 1,200 daily customer inquiries. Before, each team member had a separate inbox, causing...duplicate work and slow responses. GREYHOUND unified all communication, making customer history visible to everyone. The team now answers 40% more inquiries with the same staff. Response times dropped to under 12 hours. Customer satisfaction and team morale improved.

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V Bazaar - Retail - Medium

New Delhi, India

Wavity help desk improved communication and transparency across V Bazaar’s 16 departments. The centralized ticketing system connected 90+ stores and... managed 100,000+ SKUs, preventing missed sales. Employees now resolve issues faster and share information easily. The platform’s low-code tools let V Bazaar customize workflows for IT, sales, and inventory. Customer satisfaction and sales both increased after adopting Wavity.

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America's Pharmacy Source - Retail - Small

USA

SpiceX helped America’s Pharmacy Source, an online pharmacy, improve customer service and data management. The CRM unified patient records, telephony,... and pharmacy systems in one interface. Agents now get patient info automatically when calls come in. Automated workflows guide agents and handle background tasks like prescription refills. HIPAA compliance is built in, with secure data handling and payment processing. Integrations with PrimeRx and other tools streamline order fulfillment and reporting.

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Garment Retailer (anonymous due to NDA) - Retail - Medium

VIENNA Advantage Retail Management Solution was implemented at a multi-store garment retailer. The retailer faced challenges with tracking sales, profits,... and inventory using a standalone POS system. VIENNA Advantage integrated POS, ERP, and CRM modules, enabling real-time reporting and better stock management. The solution improved decision making, launched loyalty programs, and allowed for targeted discounts. Sales tracking and motivational programs for staff increased overall sales and customer retention.

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Croma - Retail - Large

Mumbai, India

Croma unified customer service across 550+ stores using Kapture CX. The platform brought all customer conversations into one place, giving... associates real-time context and AI-powered assistance. This helped frontline teams resolve issues faster and deliver consistent experiences on every channel. Croma now has better customer insights and more confident employees. Customers get seamless support whether they shop online, in-store, or through chat and voice.

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Express Wear - Retail - Small

Netherlands

Spotler Activate Search helped Express Wear, a Dutch fashion retailer, improve their onsite search. After implementation, search conversions increased by... 33.4%. Average order value rose by 7.2%. Pageviews from search jumped by 113%. The tool was easy to set up and use, even for non-technical staff. Customers now find products faster, boosting user experience and sales.

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Homebase - Retail - Large

Milton Keynes, UK

Homebase used Anthill to upgrade their appointment booking system. The new online solution replaced manual processes across all stores and... head office. Customers can now book appointments, upload project details, and choose showrooms online. Store teams see real-time availability and manage resources better. Anthill's workflow automation sends alerts, ensures best practices, and improves customer experience. Homebase now has better forecasting, resource allocation, and customer data capture.

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MeUndies - Retail - Medium

Los Angeles, USA

MeUndies used Kustomer to automate customer support after reducing their team by 70%. They shifted 30 points of support volume... to chat, growing chat from 36% to 66% of inbound requests in 9 months. Kustomer Workflows let them automate routine tasks and handle peak season without extra staff. CSAT scores stayed steady, even with fewer agents. Automated workflows resolved many tickets, letting agents focus on complex issues.

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The North Face - Retail - Large

Aptos ONE mobile POS helped The North Face empower store associates and reduce wait times. The brand rolled out mobile... POS before the 2022 holiday season to streamline store traffic and improve customer engagement. The new system eliminated the static cash wrap, freeing up sales floor space and enabling flexible checkout. Associates now use mobile devices for transactions, stock checks, and promotions. Training was simplified with short manuals and videos, making adoption easy for staff.

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PT Sentral Tekno Selaras (Sentral Komputer) - Retail - Medium

Mekari Expense helped Sentral Komputer speed up daily expense submissions. The company faced slow, manual approval processes for operational costs.... With Mekari Expense, all expense requests are now digital and paperless. This reduced errors and made tracking easier. The team saves time and can focus more on business growth. Sentral Komputer won a Best Transformation Retail award for its digital shift.

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Recent adoption and success with CRM software in Marketing And Advertising

 

TSL Marketing - Marketing And Advertising - Medium

Columbia, USA

TSL Marketing used SyncMatters to connect ConnectWise and HubSpot for their clients. This fixed data silos and made marketing easier.... The new integration helped TSL win over 25 deals and reach a 60% conversion rate. TSL built a recurring revenue stream of over $200,000. The solution made TSL a trusted partner for CRM integrations and improved client retention.

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Shine Talent Group - Marketing And Advertising - Small

Los Angeles, USA

Streak helped Shine Talent Group manage 300+ creators and 2,000+ partners inside Gmail. The agency replaced spreadsheets and siloed emails... with shared pipelines and automated workflows. Streak’s CRM features gave full visibility into campaigns and saved 10+ hours per week. The team saw a 20% monthly increase in pitch volume. Onboarding 600+ creators became easier and faster.

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Tomorrowmen - Marketing And Advertising - Small

Groningen, Netherlands

Simplicate helped Tomorrowmen, a digital marketing agency in Groningen, move from scattered Excel files to one unified system. The team now... has real-time insight into key data and can plan up to three years ahead. Processes are streamlined, and financial data is always accurate. Decisions are made faster thanks to instant access to KPIs. Staff can track project progress and manage long-term planning with ease.

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Senior Response - Marketing And Advertising - Small

Blythe Ward, UK

Senior Response used the FiveCRM platform for over 20 years to manage client communications. They needed a CRM that could... scale, was easy for agents to use, and allowed changes without developer help. FiveCRM provided flexibility, integration with telephony and client databases, and strong support. The platform enabled quick campaign setup and reliable operations, helping Senior Response grow and win new business. The company values FiveCRM’s stability, ease of use, and responsive support team.

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Unbounce - Marketing And Advertising - Medium

Vancouver, Canada

Unbounce used its own popup tool to boost lead generation for two online events. For Digital Agency Day, an exit-intent... popup offered recordings, achieving a 19.03% conversion rate and capturing many leads. For CRO Day, a traffic shaping popup directed abandoning visitors to a signup page, with 27.31% clicking through and 67% of those converting. In total, Unbounce collected over 3,200 leads using just two popups. The popups were relevant, timely, and valuable, driving strong results for event registration and content access.

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wordsmith.nl - Marketing And Advertising - Small

Netherlands

Daylite helped wordsmith. nl, a Dutch solopreneur business, manage multiple clients and projects without stress. Jamie Lingwood replaced email and...spreadsheets with Daylite to organize contacts, tasks, and projects in one place. The Apple Mail integration enabled him to achieve Inbox Zero and link emails to projects. Opportunity pipelines and project templates made tracking deals and tasks simple. Jamie now works calmly, saves time, and can focus on strategic planning for his business.

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Amy Franko - Marketing And Advertising - Small

USA

Nimble Prospector helps Amy Franko build accurate contact lists from many platforms. She integrates this data into her CRM with... ease. This leads to better prospecting and higher value opportunities. Nimble Prospector lets her enrich contacts and manage follow-ups quickly. She can qualify prospects and keep her CRM up to date without manual work.

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Social Butterfly Gal - Marketing And Advertising - Small

San Antonio, USA

Dubsado helped Social Butterfly Gal, led by Christina Olivarez, streamline client onboarding and automate contracts and invoicing. She used Dubsado... to manage proposals, scheduling, and payment plans in one platform. This improved her client experience and allowed her to grow her business. Clients praised her efficient processes and felt cared for from the start. Christina now spends more time with clients and less on admin work.

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Harbinger Labs - Marketing And Advertising - Small

St. Louis, USA

BenchmarkONE helped Harbinger Labs increase lead volume by 65%. The agency drove $30,000 in new business after switching to the... platform. BenchmarkONE replaced multiple tools, reducing application overhead. Harbinger Labs now tracks sales activities and manages forms, contacts, and emails in one place. The team enjoys features like integrated CRM, form creation, and direct email from the contact database.

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3MIND - Marketing And Advertising

CRM PipeRun helped 3MIND fix their sales process. They had trouble with mixed sales funnels and poor data in their... old CRM. PipeRun set up custom funnels and better reports. 3MIND cut their sales cycle from 41 days to 11 days. Lead qualification dropped from 17 days to 24 hours. Automated proposals and fast support made a big difference.

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SmartTouch® Interactive - Marketing And Advertising

SmartTouch® Interactive uses its marketing automation and CRM tools to help build to rent communities attract renters. The company started... BTR marketing in 2014, working in markets like Phoenix and Atlanta. Their 'All Lines In' strategy combines SEO, SEM, social media retargeting, and email to boost property demand. They focus on branding and storytelling to set BTR communities apart from traditional rentals. This approach helps BTR builders and developers control their brand and reach more renters.

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The CRM Blueprint for Better Selection Decisions in Education

 

Amigão da Estrada - Education - Small

Sumaré, Brazil

Moskit CRM helped Amigão da Estrada organize its sales process. Before, sales reps managed leads only through WhatsApp, with no... structure or reports. With Moskit, they automated tasks and tracked leads in one place. The team gained 99.9% control over lead volume and conversion rates. They increased revenue by R$ 30,000 through funnel testing and reactivated old leads for an extra R$ 20,000. The CRM gave clear sales metrics and improved decision-making.

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A+ Test Prep and Tutoring - Education - Small

Jenkintown, USA

EngageBay helped A+ Test Prep and Tutoring replace six separate tools, saving 86% on monthly costs. The company unified marketing,... sales, and support in one platform, eliminating data silos and streamlining operations. Applicant conversions increased 6X, and first contact resolution improved by 50%. The switch simplified onboarding and improved customer engagement. A+ Tutoring now enjoys a single, integrated CRM solution that supports business growth.

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ICEL University - Education - Large

Mexico City, Mexico

Leadsales helped ICEL University boost its contact rate from 35% to 75%. The university faced challenges reaching prospects who preferred... WhatsApp over calls or emails. Leadsales unified communications, letting multiple sales executives manage a single WhatsApp number. Automatic lead assignment and real-time response replaced long wait times. As a result, ICEL University exceeded its enrollment growth goals by 10%.

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Sparrow Early Learning - Education - Medium

Australia

LineLeader helped Sparrow Early Learning automate tour scheduling and parent communications. Parents now book tours instantly online, reducing manual work... for staff. Automated reminders cut down on no-shows and speed up enrolment conversions. Staff spend less time on admin and more time engaging with families. Digital tools improved lead capture and made communication seamless. Sparrow now operates more efficiently across 60 locations.

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A public university - Education - Large

CRMJetty's Education Portal for Salesforce helped a public university boost student engagement by 60%. The portal gave students one place... for academic tools, events, and communication. Academic advising participation rose 45% with easier scheduling. Faculty used early alerts to spot 30% more at-risk students. Event participation went up 50%. Missed deadlines dropped 40% thanks to goal tracking and reminders. Student satisfaction with support increased by 35%.

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Sage Music - Education - Small

New York, USA

Relenta helps Sage Music automate lead capture and student onboarding. The school uses Relenta to manage sales, email marketing, and... student retention campaigns. Automated contact groups and email workflows save time and ensure students get the right information. Relenta’s support team quickly added features based on Sage Music’s feedback. The owner values Relenta’s integrity and responsive service.

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MIT Academy of Engineering, Pune - Education - Large

Pune, India

MIT Academy of Engineering, Pune, used ExtraaEdge CRM to solve lead conversion issues in admissions. The team mapped their admission... flow and connected all lead sources into one system. Multiple training sessions helped staff adopt the CRM quickly. With better visibility, they identified where leads slowed down. This led to a 300% increase in admissions.

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Nate Kimmons (leading learning experience platform) - Education - Medium

Fullcast unified lead routing, territory management, and sales operations for Nate Kimmons at a leading learning experience platform. The company struggled... with fragmented processes and four separate routing tools, causing inefficiency and errors. Fullcast replaced spreadsheets and manual systems with a single platform, enabling real-time territory modeling and agile GTM planning. The team saved 5 hours per week, eliminated routing errors, and deployed a new GTM plan for over 50 reps in just six weeks.

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TUS (Technical University of the Shannon) - Education - Medium

Limerick, Ireland

MindaClient helped TUS, the Technical University of the Shannon, solve the challenge of integrating student registration, psychological assessments, and appointment management into one system. The new platform... allows each campus to manage its own students and supports national analysis of anonymised data. Automated notifications by email and SMS reduce no-shows for counselling appointments. The solution has since been adopted by four other universities. Ongoing enhancements are made based on client feedback.

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Olivet Nazarene University - Education - Medium

Bourbonnais, USA

Olivet Nazarene University used Ellucian's CRM system to improve student enrollment. The university saw a 25% increase in new student... enrollment after implementation. The CRM helped streamline outreach and application processes. Staff and students found the system easy to use. The solution supported the university’s growth goals. Ellucian’s technology enabled better engagement and measurable results.

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The CRM Blueprint for Better Selection Decisions in Construction

 

Reliable Roofing & Restoration - Construction - Small

Katy, USA

JobNimbus helped Reliable Roofing & Restoration fix bottlenecks and improve team communication. The company moved from manual processes to automated... workflows. Supplier integrations reduced mistakes and gave real-time pricing. The team saved 8 hours per person and collected 25% more payments. 43% of customers saw revenue increase after using JobNimbus.

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Tornado Wire Ltd - Construction - Medium

UK

theCRM helped Tornado Wire Ltd manage complex relationships between contractors, projects, and resellers. The company needed a CRM that integrated... with Microsoft Navision ERP and Phocas BI, and was easy to set up. theCRM enabled quick data entry, mobile access, and custom fields for their sales team. The solution made it simple to track project value and manage activities. Tornado Wire now handles project relationships and data more efficiently.

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The Men With Tools - Construction - Small

Staten Island, USA

The Men With Tools, a window and door contractor in Staten Island, switched to Builder Prime CRM to streamline their sales and production processes. Their old CRM... lacked production management, forcing them to use multiple systems. Builder Prime enabled a smooth data transfer in 48 hours and provided user-friendly workflows tailored for contractors. The team now benefits from automated lead tracking, detailed KPI reporting, and fast, personalized support. This upgrade helped them manage growth and improve customer satisfaction.

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Kiefer & Studer AG - Construction - Small

Reinach, Switzerland

Vertec helped Kiefer & Studer AG switch from their old time tracking software. The company needed better invoicing and project... management. Vertec made the transition easy with user-friendly tools and strong support. Employees found the software clear and simple to use. The hotline and knowledge base gave extra help. Kiefer & Studer AG now works more efficiently and keeps projects organized.

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John McCarter Construction - Construction - Small

Detroit, USA

MarketSharp helped John McCarter Construction centralize all customer and lead data. Before, information was scattered and hard to track. With... MarketSharp, the team now manages communications and production scheduling in one place. This change improved efficiency and made workflows uniform across multiple offices. The company credits MarketSharp for supporting their steady growth each year.

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Envirotech Engineering & Consulting, Inc. - Construction - Small

Enid, USA

Unanet ERP AE helped Envirotech Engineering & Consulting, Inc. transform its billing and accounts processes. The company doubled its staff... and needed faster, more accurate AP and AR workflows. Unanet replaced manual, paper-based tasks with digital automation. This change led to a 25% increase in efficiency for both AP and AR. Staff now spend less time on paperwork and more time on valuable work. The new system improved invoice accuracy and sped up approvals.

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Stone Martin Builders - Construction - Medium

USA

Stone Martin Builders used monday. com to improve construction project management. They cut project planning time by 60 days. The...team reduced overhead costs by 30% with automation and better collaboration. Productivity increased by 40% using real-time tools. The company now builds faster and more efficiently.

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Ewald Kubota - Construction - Small

USA

Ewald Kubota used BIGContacts CRM to manage sales and customer interactions across 11 Texas locations. Their old homemade CRM could... not keep up as the business grew. BIGContacts helped track deals, customer ownership, and follow-ups in real time. The team saw immediate improvements in sales and customer satisfaction. Features like reminders and easy report exports made daily work smoother. Support from BIGContacts was prompt and reliable.

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Hatzel & Buehler - Construction - Large

TopBuilder’s Bid Management Software helped Hatzel & Buehler handle hundreds of bids each month. Their old system was slow, hard... to use, and did not connect with their ERP. TopBuilder made tracking bids easy and fast. The team at TopBuilder worked closely with Hatzel & Buehler to set up the software and train users. After switching, Hatzel & Buehler increased their bid win rate by 28%.

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Descon Engineering Limited - Construction - Very Large

Apptivo CRM Software helped Descon Engineering Limited improve its bidding process. Descon replaced spreadsheets with Apptivo's integrated CRM and Office... 365 solution. The Opportunities App let Descon track bids, automate forms, and manage sales forecasts. Internal communication improved with Apptivo’s collaboration tools. Descon saw better productivity, higher conversion rates, and improved accuracy in bidding.

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Recent adoption and success with CRM software in Pharmaceuticals

 

Apotekernes A.m.b.a. - Pharmaceuticals - Medium

Denmark

webCRM helps Apotekernes A. m.b.a. manage 200 pharmacy owners. The team uses webCRM for email invitations, owner sign-ups, and monthly...reporting. The CRM integrates with their ERP and BI systems. Marketing sends newsletters and campaigns through webCRM. The sales team plans and tracks meetings at 520 pharmacy units, analyzing activities in Power BI.

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Radicool Pharmaceutical - Pharmaceuticals - Small

India

Stingo CRM helped Radicool Pharmaceutical track all leads and market pharma products. The CRM made it easier to keep customers... loyal and improve their wellbeing. Automation features saved time for the team. The company used Stingo CRM to manage customer relationships and boost engagement. The testimonial highlights benefits for pharma sales and lead management.

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Sanofi Genzyme - Pharmaceuticals - Very Large

Lyon, France

Sanofi Genzyme used Novatek International's cloud-based solution to manage environmental and utility monitoring data. The project aimed to reduce workload,... improve data integrity, and automate trend analysis. Implementation took less than six months, with 8 key users trained on site and 35 users trained remotely. Over 44,000 environmental and 9,000 utility samples were managed post-implementation. The QC department successfully digitalized its activities, meeting regulatory and validation needs.

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Sanofi China - Pharmaceuticals - Very Large

Shanghai, China

Omnipresence CRM helped Sanofi China deploy a unified, cloud-based CRM to over 5,500 users. The solution replaced legacy systems and... improved omnichannel customer and employee experiences. Sanofi achieved compliance with Chinese Data Residency and PIPL laws. The CRM enabled better decision making, streamlined operations, and reduced total cost of ownership. Integration with Microsoft Dynamics 365 and Teams accelerated communication and business outcomes.

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ADCHEM - Pharmaceuticals - Medium

Dubai, UAE

KPI. com helped ADCHEM, a Dubai-based distributor, streamline business processes and improve communication with suppliers and customers. ADCHEM needed an...integrated system to manage long sales cycles and regulated products. KPI.com replaced their previous ERP/CRM, offering scalability and customization as ADCHEM grew from a startup to an SME. Over 50 users now rely on KPI.com for faster workflows and better client satisfaction. ADCHEM credits KPI.com for supporting their expansion and operational stability.

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A leading pharmaceutical company - Pharmaceuticals - Large

Maharashtra, India

PRxCloud helped a leading pharmaceutical company in Maharashtra automate daily reporting for over 50 medical representatives. Before, staff filled reports... by hand and traveled for meetings, which cost time and money. With PRxCloud, reps now submit real-time reports in under 30 seconds and manage doctor lists online. Managers track targets and results instantly. The company increased sales by 50% after using the software.

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Inc. - Pharmaceuticals - Medium

San Diego, USA

Veeva Development Cloud helped a San Diego biotech eliminate data reconciliation. The company built a single data foundation for clinical,... safety, and regulatory processes. This reduced trial costs by 70%. Data now flows through all systems without redundancy. The solution also minimized business and compliance risk.

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A pharmaceutical brand - Pharmaceuticals - Large

Swoop helped a pharmaceutical brand boost its Type 2 diabetes drug prescriptions. The campaign used addressable TV ads to target... patients across North America. This led to a 49% increase in prescriptions compared to a control group. The campaign drove 297,000 primary care visits and a 16% lift in specialist visits. Within three months, 1,500 new-to-brand starts were achieved.

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Vaccitech - Pharmaceuticals

Vaccitech, a spin-out from the University of Oxford, needed a secure way to share sensitive information with investors for their Series A fundraising. They chose SmartRoom's... Virtual Data Room to host due diligence. SmartRoom quickly transferred Vaccitech's data from the cloud and customized the room for security and branding. This included restricting document access and adding watermarks. The platform allowed Vaccitech to track investor activity, aiding in negotiations. As a result, Vaccitech secured £20m in Series A funding.

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Pfizer - Pharmaceuticals - Very Large

Valkre helped Pfizer unify its key account management process across five business units. Before Valkre, teams used inconsistent tools like... CRM, Excel, and SharePoint. The new platform improved KAM team satisfaction and increased adoption. Pfizer now collects more granular data on key account activities. The solution supports efficiency, effectiveness, and a "One Pfizer" approach to strategic account management.

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Recent adoption and success with CRM software in Government Administration

 

TMR Queensland Government - Government Administration - Large

Brisbane, Australia

TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.

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City of Renton - Government Administration - Medium

Renton, USA

Simpleview CMS helped the City of Renton launch a new website and unified brand before the 2026 World Cup. The old site... was outdated and hard to use. The new platform increased repeat visitors and boosted partner engagement. A World Cup branding toolkit prepared local businesses for the event. The project restored trust and made it easier for residents and partners to promote events.

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Collier County Public Utilities Department (EPMD) - Government Administration - Large

USA

HyperTeam delivered a SharePoint-based digital workplace for Collier County Public Utilities Department's Engineering & Project Management Division. The solution included... project approval, management, and reporting modules, all integrated in the cloud. Project reporting time dropped from several days to just minutes. Project managers now coordinate over 500 projects more efficiently. The platform supports centralized data, automated workflows, and real-time dashboards.

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Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large

UK

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.

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Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large

UK

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.

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Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large

UK

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.

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Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large

UK

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.

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Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large

UK

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.

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Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large

UK

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.

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CRM in Action in Management Consulting

 

Silicon Cities Consulting & Advisory - Management Consulting - Small

Sydney, Australia

Kommo helped Silicon Cities Consulting & Advisory adapt during the Covid-19 pandemic. The company used Kommo’s WhatsApp integration to connect... with clients quickly and keep all conversations in one place. This made it easier to track sales and respond fast. The sales cycle became shorter and conversion rates increased. Kommo’s unified inbox also let them manage both WhatsApp and email in one CRM.

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Moses Thien Consulting - Management Consulting - Small

Clientjoy helped Moses Thien Consulting cut proposal creation time by 4x. The platform improved the confirmation to onboarding window by... 50%. It solved issues with slow invoice creation and irregular cashflow. Clientjoy made it easier to accept international payments. The consultancy now manages billing, proposals, and payments in one place.

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TGaS Advisors - Management Consulting - Medium

Philadelphia, USA

TGaS Advisors used LinkPoint Connect Cloud Edition to automate email and calendar sync with Salesforce. Before, employees spent time manually... recording emails to the CRM. With Cloud Edition, all communications are now captured automatically, saving time and reducing errors. Managers gained better visibility into team activities and compliance. Admin controls made user management and reporting easier. TGaS Advisors saw higher Salesforce adoption and improved efficiency across teams.

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Digly - Management Consulting - Small

Zonhoven, Belgium

Teamleader Focus helped Digly automate scheduling, saving 15 minutes per appointment. Digly, a consultancy for accountants, faced challenges managing multiple... calendars and growing online meetings. Switching from Calendly and Zapier to Teamleader's integrated scheduler reduced tool complexity. The solution cut weekly scheduling time by 2-4 hours, lowered no-show rates, and improved meeting preparation. Digly also saw fewer errors and interruptions, boosting productivity for both staff and clients.

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The Franchising Company - Management Consulting - Small

USA

VipeCloud CRM helped The Franchising Company double its franchise consulting revenue. Before VipeCloud, they struggled with disorganized lead management and... lost revenue. The CRM provided advanced features like email marketing, automation, and customizable workflows. Matt and Jennifer now save time, stay organized, and follow up with leads efficiently. Automated emails and custom forms help them qualify candidates and keep business running smoothly, even when away.

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Dylan McGrath | SD Business Advisors - Management Consulting - Small

USA

AllClients has helped Dylan McGrath at SD Business Advisors for over 15 years. The platform keeps business operations organized and... streamlines daily tasks. Dylan uses AllClients to manage prospecting and keep all communications in one place. This tool makes it easier to stay on top of client interactions. Organization and efficiency have improved with AllClients.

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Steilpass - Management Consulting - Small

Germany

Steilpass chose Coevera as their CRM to support strategy, brand, and destination consulting. The platform acts as a central hub,... tracking hundreds of opportunities for Steilpass and its partners. The team values Coevera's easy-to-use interface and flexibility. Key features include the Outlook add-in, Buying Center, and reporting tools. Coevera helps Steilpass manage business growth and client relationships.

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TBM Consulting Group - Management Consulting - Medium

UpLead helped TBM Consulting Group get 50 new leads per week. Before UpLead, TBM relied on manual lead generation and... buying lists. UpLead made it easy to automate lead generation and save time and money. The system is simple, cost-effective, and delivers high-quality leads. TBM recommends UpLead for startups and companies needing fast, affordable lead generation.

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Recent adoption and success with CRM software in Hospital And Health Care

 

XP Health - Hospital & Health Care - Small

San Carlos, USA

XP Health used Zendesk AI agents and Copilot to automate member support. AI agents handled repetitive questions, raising automation to... 60% and cutting ticket resolution time by 46%. Copilot gave agents ticket summaries and flagged duplicate issues, helping them focus on complex cases. Zendesk QA let XP Health review 100% of tickets and coach agents better. The team improved consistency and member experience while scaling support for 800,000 members.

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XP Health - Hospital & Health Care - Small

San Carlos, USA

XP Health used Zendesk AI agents and Copilot to automate member support. AI agents handled repetitive questions, raising automation to... 60% and cutting ticket resolution time by 46%. Copilot gave agents ticket summaries and flagged duplicate issues, helping them focus on complex cases. Zendesk QA let XP Health review 100% of tickets and coach agents better. The team improved consistency and member experience while scaling support for 800,000 members.

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VUmc - Hospital & Health Care - Large

Amsterdam, Netherlands

Procurios helped VUmc Fonds modernize its fundraising operations. The hospital switched from a manual CRM to Procurios, reducing administrative work.... The new system tracks donations, manages donor data, and supports targeted mailings. VUmc expects a significant drop in work pressure for its team. The platform enables more focus on donor relationships and future growth.

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Coloplast - Hospital & Health Care - Very Large

Copenhagen, Denmark

Coloplast used Neocrm to unify sales, marketing, and service operations worldwide. The company replaced fragmented systems with a centralized CRM,... improving data accuracy and building a 360-degree customer view. Neocrm enabled mobile and offline access for field teams, supporting efficient service in hospitals. Coloplast migrated from Salesforce with minimal risk, maintaining business continuity. About 700 users now manage accounts, sales, and service on an integrated digital platform.

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Vanderbilt University Medical Center - Hospital & Health Care - Very Large

Nashville, USA

Vanderbilt University Medical Center needed single sign-on (SSO) for hundreds of Drupal sites. They wanted to connect all sites to... Ping Identity Provider and remove the need to update the IdP for each new site. miniOrange built a solution using a master Drupal site as a mediator. The SAML SP module was installed on all sites. Now, users log in once and access all sites, and new sites can be added without changes to the IdP. This improved security and made site management easier.

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University of Maryland Medical System - Hospital & Health Care - Large

Baltimore, USA

Infor CareFor Success helped University of Maryland Medical System align support with their business vision. The customer success team provided... strategic guidance and understood the organization's goals. This partnership enabled the medical system to maximize value from Infor solutions. The support role became critical to their ongoing success. The testimonial highlights the importance of tailored support in healthcare IT.

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New England Hospital - Hospital & Health Care - Large

Boston, USA

Soleran Healthcare helped New England Hospital's Environmental Affairs team move from inefficient paper and Sharepoint processes to a centralized, cloud-based platform. The team used... Soleran's Rounding and Permit Manager Suites to collect and manage data, prioritize risks, and collaborate in real time. The solution reduced training time, improved workflows, and enabled mobile data collection. Staff now save at least 20 hours a week on reporting and can track risks and compliance more easily. The hospital expects fewer deficiencies for The Joint Commission and faster access to compliance data.

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Ponte Vedra Plastic Surgery - Hospital & Health Care - Medium

MyMedLeads helped Ponte Vedra Plastic Surgery speed up lead-to-patient conversion from 4-5 minutes to under 30 seconds. The practice switched... back to MyMedLeads after another software failed to handle their high lead volume. MyMedLeads provided seamless integration with their practice management and EHR systems. Staff productivity improved with accurate, easy-to-use lead tracking and reporting tools. The platform also enhanced marketing spend efficiency through detailed analytics.

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The CRM Blueprint for Better Selection Decisions in Insurance

 

Bremen Farmers Mutual Insurance Company - Insurance - Small

Bremen, USA

BriteCore helped Bremen Farmers Mutual Insurance Company boost business operations productivity by over 30%. The insurer replaced a legacy system... with BriteCore’s cloud-based platform, automating manual processes and eliminating costly workarounds. Agents gained real-time access to policyholder data, and the company cut printing and postage costs by 15x. After implementation, Bremen Mutual maintained premium levels with a team two-thirds smaller than before. Integrations with vendors like LexisNexis and Sage Intacct further streamlined workflows.

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Zurich Insurance - Insurance - Very Large

Zurich, Switzerland

Guidewire ClaimCenter and InsuranceSuite helped Zurich Insurance improve claims service and customer satisfaction. Customers can now check claims status and... get faster settlements. Zurich UK reduced costs and improved customer experience with end-to-end claims management. Zurich Switzerland enabled multi-channel customer interaction and better workflow. Zurich Gruppe Deutschland boosted efficiency in policy administration and claims handling. Guidewire Cyence Risk Analytics supports Zurich in managing cyber risk and making better underwriting decisions.

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Q Broker - Insurance - Small

Warsaw, Poland

Livespace CRM helped Q Broker survive the pandemic and double its client base. The company switched from in-person to remote... sales using Livespace's VoIP integration and analytics. Q Broker analyzed and improved its sales process with Livespace tools. The new remote model let them serve over 500 companies and insure 40,000 people. Sales cycle time dropped and sales effectiveness increased. Q Broker emerged stronger and continues to grow.

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One80 Intermediaries - Insurance - Large

Boston, USA

Surefyre helped One80 Intermediaries automate manual underwriting and submission processes. The new platform integrated multiple systems and enabled instant quoting,... saving agents about 2.5 hours per policy. One80 saw a 67% increase in new policies issued over 36 months and a 44% rise in agents onboarded in one year. The solution improved data accuracy, reporting, and agent engagement. One80 now delivers faster, more accurate insurance services with Surefyre's automation tools.

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Stuckey & Company - Insurance - Small

Chesterfield, USA

Jarvis CRM helped Stuckey & Company save over 200 employee hours each month. The insurance provider automated policy renewals, commission... tracking, and agent management. Employees now use a simple interface to handle quoting, invoicing, and compliance. The system integrates with The Hartford and 51 other carriers. Automated emails and reporting improved efficiency across the business.

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Zurich Santander - Insurance - Large

São Paulo, Brazil

Zurich Santander used the Pega platform to digitize its claims process. The company reduced claims processing time by 30%. 65%... of customers now use digital solutions for claims. The Net Promoter Score rose by 20 points. During a major storm, Zurich Santander set up a new workflow for 7,200 event customers. Real-time monitoring helped reduce financial losses for customers.

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Drive&Win - Insurance

Datalyse CRM helped Drive&Win, a digital insurance company, manage its growing sales and operations team. Drive&Win needed to optimize sales... cycles and reduce high telecom costs. Datalyse unified communications, automated workflows, and provided detailed sales reports. In just 3 weeks, Drive&Win increased lead conversion and lowered monthly telecom expenses. The team now manages sales more efficiently with all operations in one platform.

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The Latest CRM Deployments delivering value in Food And Beverages

 

Country Fare Foodservice - Food & Beverages - Small

Lancaster, USA

Country Fare Foodservice used Sugar Serve to improve field service operations. Before Sugar Serve, they had gaps and delays in... their processes. With Sugar Serve, they simplified installation and repair services. Service agents now resolve cases faster and have a complete view of customer interactions. This led to better customer support and more efficient service delivery.

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Brock Street Brewing Company - Food & Beverages - Small

Whitby, Canada

SalesNOW helped Brock Street Brewing Company replace spreadsheets with a custom CRM. After a few sessions, they had a CRM... tailored to their unique sales process. The team could access customer and lead data from anywhere using the mobile app. Email notifications and custom fields improved sales management. SalesNOW made sales tracking flexible and easy for the growing brewery.

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Sysco - Food & Beverages - Very Large

Toronto, Canada

Sysco uses the Wingmate app to capture leads quickly and easily. Drivers and sales teams can send leads in under... 10 seconds using photos, voice notes, or descriptions. The app helps Sysco grow its business and retain customers by making it simple for everyone to participate. Real-time updates and accountability keep the sales team engaged. Sysco recommends Wingmate for its ease of use and strong results.

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freshew GmbH - Food & Beverages - Small

Hamburg, Germany

weclapp helped freshew GmbH, a Hamburg-based startup, build scalable and transparent processes from day one. The company faced high manual... workload and lacked a central data source, making operations slow and error-prone. By implementing weclapp’s ERP system, freshew automated core business functions like CRM, inventory, and accounting. This switch eliminated the need for Excel and Word, saving 5–7 hours of work each week. freshew now manages purchasing, sales, and reporting efficiently in one platform.

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Dh Foods - Food & Beverages - Small

Ho Chi Minh City, Vietnam

Odoo ERP helped Dh Foods, a Vietnamese spice brand, unify its production data and improve traceability. Before Odoo, Dh Foods... used multiple systems and manual Excel files, causing slow reports and costly mistakes. With Odoo, traceability dropped from days to under 5 minutes, and reporting speed improved from a week to an afternoon. The company increased profit by 1% by detecting waste and now manages approvals digitally from mobile devices. Odoo enabled real-time, transparent supply chain management and compliance with international food safety standards.

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Taste for Life Foods - Food & Beverages - Small

Mumbai, India

PM AM CRM helped Taste for Life Foods accept orders 24/7 using web, IVR, and mobile apps. The new system... automated order notifications for customers and staff. Managers can now track every order from start to finish. No extra staff was needed, so costs stayed fixed as sales grew. Franchise partners use a mobile app to update order status and place orders anytime. The company is now ready to expand internationally.

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Delicioso Food, Canada - Food & Beverages

Delta Sales App helped Delicioso Food control their sales team and support field sales. The app offered tools for order... taking and daily reporting. Delicioso Food found the support team very helpful. The end-of-day report feature made sales reporting easy. The app improved sales management and data tracking for Delicioso Food.

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The Latest CRM Deployments delivering value in Consumer Goods

 

a leading consumer goods company - Consumer Goods - Very Large

StayinFront RDI helped a leading consumer goods company boost sales by over 6% in traditional trade and more than 5% in modern trade markets. The company used... Intelligent Guided Selling to measure digital transformation effects. Average sales uplift ranged from 3% to 4% across all markets. Revenue gains reached up to 6% in grocery and just under 1% in household goods. The solution was deployed in global markets including Australia, Canada, France, Mexico, Thailand, and the UK.

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Zenla - Lumber And Land Management - Medium

Melbourne, Australia

Erpisto for distribution replaced Zenla's complex tier 1 ERP system. The old system was too rigid and could not be... customized. Erpisto delivered a flexible, easy-to-use ERP tailored to Zenla's needs. Zenla saw ROI in less than three years and reduced IT staff. The new system cut processing time by almost 90% and eliminated paperwork. Zenla now has real-time inventory tracking and robust reporting.

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Nuxe - Consumer Goods - Medium

Paris, France

Nuxe uses easiware to manage customer service since 2013. The team of 10 advisors wanted to reduce the number of... tools, better understand customers, and centralize feedback. easiware helped them organize requests, provide fast and relevant answers, and improve customer loyalty. Nuxe achieved 81% Once and Done, cut resolution time by 67%, and reduced average handling time by 24%.

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Pöschl Tabak - Consumer Goods - Medium

Geisenhausen, Germany

Gedys CRM helped Pöschl Tabak digitize its graphics department workflows. The team manages over 1,000 orders per year, including 450... packaging types. Order management and approvals are now faster and more transparent. Automated time tracking replaced manual Excel lists and enabled staff savings. Designers can easily track order status and allocate hours to cost centers.

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Weinrich GmbH & Co. KG - Consumer Goods - Small

Fulda, Germany

SuperOffice CRM helped Weinrich GmbH & Co. KG centralize customer information across five sites. Before SuperOffice, the company lacked a... unified system for sales and customer service. After implementation, nearly all employees used the CRM, improving access to customer data and enabling cross-selling. The sales and marketing teams now manage their full cycles in SuperOffice. The company reports higher customer loyalty, faster response times, and easier identification of sales opportunities.

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Leah S | Juice Plus+ - Consumer Goods - Large

Collierville, USA

Teamzy helped Leah S and her Juice Plus+ team grow by 35% in just 6 months. The platform made it... easier to attract new team members and build stronger business relationships. Teamzy brought more joy and fun to their daily work. The team gained momentum toward their business goals. Teamzy improved connections and made business growth easier.

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Evolution Packaging Products Ltd - Consumer Goods - Small

Prospect CRM helped Evolution Packaging Products Ltd grow over 20% in one year. The company used Prospect CRM, Unleashed, and... Xero to manage customer data and orders. Before, they relied on manual paperwork and had no CRM system. Now, they save time, reduce mistakes, and track customer activity with RFM analysis. Prospect CRM's quoting and reporting features improved efficiency and sales team visibility.

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The Latest CRM Deployments delivering value in Events Services

 

Foo Foo Productions - Events Services - Small

USA

Indition Forms helped Foo Foo Productions streamline sponsor information collection. Before, they used emails, spreadsheets, and paper, which led to... lost data. Indition Forms provided online forms for sponsors, attendees, vendors, and feedback. Foo Foo Productions ran 5 successful events in their first year, earning over $250,000. They saw a 5x increase in response rates and reduced lost revenue with better workflow.

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Trainify - Events Services - Small

Latvia

Pipedrive helped Trainify combine CRM and email marketing in one tool. The team saved two hours of work each week... using the Campaigns add-on. Automated data sharing sped up email campaign preparation. Trainify reduced manual errors and cut costs. The company now manages sales and marketing with more ease and flexibility.

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Cosmoprof Asia - Events Services - Large

Hong Kong, Hong Kong

Cosmoprof Asia used WeMine Intelligence to manage visitor communications during a typhoon. The team sent real-time updates to thousands of... Mainland China visitors using template messages on WeChat. An AI-powered chatbot handled over 10 inquiries per minute, giving visitors 24/7 access to show information. Staff focused on logistics while the system managed communication. Messaging costs were reduced to one-sixth of traditional SMS. Data from visitor questions helped improve future event planning.

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REDWEST - Events Services - Small

Salt Lake City, USA

Leap Event Technology helped REDWEST, a major country music festival, boost ticketing revenue by 8. 85x and ticket sales by...3.54x in just one year. Leap managed all ticketing, marketing, and fan engagement, including launching the festival’s first mobile app. Their marketing campaigns reached 10 million fans and grew REDWEST’s social footprint by 25%. Leap delivered a 4x return on ad spend within 60 days. The partnership enabled REDWEST to scale quickly and deliver a seamless experience for fans and sponsors.

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Superstar Agency - Events Services - Small

Helsinki, Finland

Finago PSA helped Superstar Agency grow revenue to 4 million euros in just two years. The agency used Finago PSA... for project management and invoicing from day one. They managed hundreds of projects yearly, including 750 B2B events in their first year. The system made it easy to track projects, send invoices, and manage cash flow. Superstar Agency saw a 58% revenue growth in 2022 using this business management tool.

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Planners Polska Sp. z o.o - Events Services

InStreamCRM helps Planners Polska Sp. z o.o manage client relationships and communication. The team uses the CRM to monitor communication... and respond quickly to client needs. InStreamCRM supports key processes like client acquisition, project delivery, and daily communication. Features like email integration, calendar, and process management help the team build strong business relationships. The system adapts fully to their needs and supports their event services business.

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Recent adoption and success with CRM software in Banking

 

First Federal Savings Bank - Banking - Medium

Evansville, USA

First Federal Savings Bank used 360 View to fix siloed customer data and weak marketing. The bank sent over 32,000... onboarding emails in three months. They opened 1,200 new accounts and welcomed 400 new customers in six months. New account openings rose by 24% per month. Staff now have a full view of customer relationships. The marketing team launched four campaigns in four months using the platform.

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First Financial Bank - Banking - Medium

Cincinnati, USA

First Financial Bank used ICE Mortgage Technology to improve HELOC originations. They opened Encompass Web to over 400 new users... and automated prequalification. The bank integrated consumer, loan, and property data to target clients. HELOC originations rose by 25%. Satisfaction scores increased by 30%. ICE technology helped the bank work faster and serve clients better.

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Bank Danamon - Banking - Large

Jakarta, Indonesia

CRMNEXT helped Bank Danamon boost leads by 370%. The bank used a modern CRM platform to unify customer data and... streamline onboarding. AI-driven lead management improved sales follow-up and conversion. Digital journeys enabled instant account opening and reduced dropouts. The solution integrated with over 70 systems and supported 10,000+ users across 1,200 branches. Real-time analytics gave managers better insight into sales performance.

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Vision Credit Union - Banking - Medium

Camrose, Canada

Vision Credit Union chose nCino to improve its commercial and agricultural lending. The credit union wanted to automate manual workflows... and give staff better tools. nCino's platform will help Vision's team spend less time on paperwork and more time with members. The solution covers the full lending process, from application to booking. AI-powered features will give staff insights and speed up financial analysis. Vision aims to deepen member relationships and make lending easier for its community.

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Driving ROI and results: Understanding the Impact of CRM in Wholesale

 

T I Midwood (TIMco) - Wholesale - Medium

Nantwich, UK

Gold-Vision CRM helped T I Midwood (TIMco) streamline sales and marketing processes. TIMco needed to manage digital marketing, improve data... quality, and enable better team communication. Gold-Vision delivered an integrated CRM that increased growth by 20% in the first year. The system lets TIMco segment customers, send targeted messages, and track engagement. Sales teams now follow up faster on leads, improving customer response rates.

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Erazor Bits - Wholesale - Small

Barnegat, USA

Method CRM helped Erazor Bits automate order processing and inventory management. The company saved over $100,000 on salaries and five... hours each day. Hundreds of orders are now processed in minutes, not hours. The cloud-based system lets the owner manage the business from anywhere. Erazor Bits expanded its product line and improved customer service with Method CRM.

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Callico Distributors - Wholesale - Small

Taunton, USA

White Cup BI helped Callico Distributors make better decisions for over 10 years. The platform gave the team on-demand reporting... and insights without needing analysts. Salespeople now create their own reports and spot sales trends fast. Callico saw more data-driven decisions and found new ways to grow profit margins. The tool is easy to use and fits the wholesale distribution industry well.

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LTL Woodproducts - Wholesale - Medium

Netherlands

LTL Woodproducts used the WEM no-code platform to build a stock and order management app. The app integrates with their... ERP system and gives customers real-time stock data and online ordering. Customer satisfaction rose by 20% in three months. Development finished in six weeks, cutting the timeline by 85%. LTL saved 70% on costs by building the app in-house. The solution supports 1,400 customers and works on any device.

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Driving ROI and results: Understanding the Impact of CRM in Consumer Services

 

Wingmom, Inc. - Consumer Services - Small

Wilmington, USA

Thryv helped Wingmom, Inc. organize its business and improve client communication. Before Thryv, owner Kate Maxwell managed everything by hand... and spent hours texting clients. Thryv automated scheduling, reminders, and payment processing. The platform let Kate grow her staff from 3 to over 90 and expand through franchising. Now, all appointments, payments, and client history are managed in one place.

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Vexrid Pest Management - Consumer Services - Small

USA

Salesmate helped Vexrid Pest Management streamline customer communication. The team logs calls, emails, and schedules future messages with ease. Salesmate's... competitive pricing for texting and calling stood out. The platform supports both current and future outreach. Vexrid found Salesmate adaptable for their daily customer success needs.

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Spot Out Fabric & Floor Cleaning - Consumer Services - Small

Accrisoft launched a new website for Spot Out Fabric & Floor Cleaning. The site is mobile-friendly and easy to manage,... helping Spot Out attract more local customers. Integrated ServiceMonster software streamlines lead management. Since launch, the website generated 86 web form leads, with 19 in June. Strategic SEO and city-specific landing pages boost local search visibility and lead generation.

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Security of Los Angeles (SOLA) - Security Services

RedHorse CRM helped Security of Los Angeles (SOLA) manage customer accounts in one place. SOLA switched from multiple software tools... to RedHorse for better integration. The CRM let them manage telemarketers, service tickets, and billing with QuickBooks. RedHorse improved email, document storage, and company-wide visibility. SOLA reduced paper use and improved business operations.

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The Latest CRM Deployments delivering value in Accounting

 

Accounting & Tax Professionals - Accounting - Small

CoolLife. io helps accounting and tax professionals manage compliance and client documents. The platform centralizes files, automates document requests, and...tracks deadlines. Firms use secure VDR and CRM features to protect sensitive data and improve collaboration. Automated workflows reduce manual errors and save time. According to Accounting Today, automation can cut processing time by up to 50%.

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JLP Payroll Services - Accounting - Small

UK

JLP Payroll Services used popcorn CRM to organize their sales and marketing. Before, their process was spread out and hard... to manage. With popcorn, they set up a clear sales pipeline and used targeted email marketing. They now save 14 hours per campaign on follow-up. Their sales conversion rate from email to meeting is 6%. The team learned the system in just 2 hours.

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Prager Metis - Accounting - Large

New York, USA

SP Employee Hub helped Prager Metis, a global accounting firm, centralize communication and information. The company unified 13 departmental sub-sites... within Microsoft 365, making it easy for staff to find up-to-date documents. The intranet improved collaboration and data security across their worldwide offices. Since 2018, Prager Metis has maximized its Microsoft 365 investment with this solution. The hub-and-spoke design supports both company-wide and department-specific needs.

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CRM in Action in Utilities

 

ENGIE - Utilities - Very Large

Paris, France

ENGIE wanted to modernize its IT landscape to better support employees and customers. The company replaced SAP with Salesforce Sales... Cloud, Service Cloud, and Marketing Cloud, with help from Cobra CRM. This change created a single, unified view of each customer. ENGIE's team used agile methods and kept control of the rollout, with Cobra CRM providing extra Salesforce specialists. The new system made customer processes more accessible and user-friendly, supporting ENGIE’s energy transition goals.

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East River Electric - Utilities - Medium

USA

Quickbase helped East River Electric save over $440,000 a year by centralizing project management workflows. The company reclaimed 3,180+ hours... annually by streamlining submittals, scheduling, and reporting. Project coordinators saved 675 hours, and design/compliance teams saved 700 hours. Quickbase improved adoption rates to 84% across 105 users, compared to 75% with their previous software. The platform enabled better visibility, risk reduction, and scalable growth for East River Electric.

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Anglian Water - Utilities

Documill helps Anglian Water automate invoice generation. Anglian Water wanted high document quality and easy-to-access services, not just high volume... automation. Documill ensures error-free invoices and saves 5 to 10 minutes per invoice. The solution reduces manual errors and protects cash flow by preventing payment delays. Anglian Water values Documill for its in-house management and consistent results.

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Recent adoption and success with CRM software in Telecommunications

 

A leading telecom company - Telecommunications - Large

Auro CRM helped a leading telecom company improve sales workflow management. The CRM integrated with their website and DocuSign for... online signature-based document management. Automated lead generation and plugins for email, SMS, calls, and WhatsApp streamlined sales processes. The solution enabled organized team hierarchy and secure document handling. Sales teams gained a 360-degree customer view for more personalized service.

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ALLOcloud - Telecommunications - Small

Brussels, Belgium

1CRM helped ALLOcloud grow from zero to a multi-million euro business. ALLOcloud used 1CRM to organize all customer data in... one place. The CRM replaced five separate systems and improved business structure. Over 20 staff were hired and 5,000+ customers are now served. Automation and integrations with 1CRM saved time and improved customer service.

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T4COM - Telecommunications - Small

Tubular helped T4COM, a VoIP and SIP trunking provider, automate their sales process. T4COM integrated TypeForm and Zapier with Tubular... to push website leads directly into their CRM. This automation improved lead management and saved hundreds of hours in admin work. T4COM saw a 25% month-on-month increase in new business after using Tubular. The team also benefited from task templates and seamless deal tracking.

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CRM in Action in Hospitality

 

Ladbrokes Ireland - Hospitality - Large

Dublin, Ireland

Ladbrokes Ireland used the bxp platform to deliver eLearning and blended training to over 1,000 sales staff. The goal was... to improve customer service and reduce training costs. bxp enabled online access, personal learner accounts, and standardized content. Training time dropped by 25%, saving €120,000 per year. Reduced staff needs and travel costs brought total annual savings to €270,000, delivering a 300% ROI.

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Bickford Senior Living - Hospitality - Large

Olathe, USA

Aline Menus by Grove helped Bickford Senior Living cut food waste and control costs across 55 communities. Before, each chef... made their own menu, causing inconsistency and high expenses. Aline Menus brought centralized menu planning and forecasting, while Aline Point-of-Sale enabled real-time order tracking. This reduced manual errors and improved compliance. Now, Bickford delivers consistent, high-quality dining and keeps food budgets on track.

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Resort Group - Hospitality - Medium

Steamboat Springs, USA

TrackPMS helped Resort Group automate manual tasks and cut charge entry time by 97%. The company replaced outdated workflows and... reduced accounting bottlenecks. TrackPayments lowered interchange fees and improved payment resolution. Staff now spend less time on manual work and more on guest service. Resort Group simplified accounting and improved transaction visibility with integrated tools.

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The Latest CRM Deployments delivering value in Health Wellness And Fitness

 

Diet Buddy - Health, Wellness And Fitness - Small

Diet Buddy uses Jungleworks' Panther platform to power its diet plans. The solution helps Diet Buddy deliver personalized health and... nutrition services online. Panther enables easy setup and management of their consultation business. Diet Buddy can automate processes and offer a seamless experience to users. The platform supports growth in the health and wellness sector.

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Myfitgym (Jean Christophe, co-fondateur de la formation Kevin Naiken) - Health, Wellness And Fitness - Small

HOGUNSOFT made things very simple for Myfitgym. Jean Christophe, co-founder of the Kevin Naiken training, says there is no need... to think anymore. The platform is easy to use. It saves time for the team. The process is now straightforward.

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Bio System - Health, Wellness And Fitness - Large

RSoft CRM helped Bio System, a health care equipment manufacturer, automate support for 5,000+ clients and 150+ service engineers across India. The company needed... to manage customer issues and engineer locations efficiently. RSoft delivered a web and mobile solution in under a month, automating ticket assignment, warranty checks, and customer notifications. Bio System now resolves issues faster, tracks engineer activity, and collects real-time feedback. Customer satisfaction improved with timely updates and transparent support processes.

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The Latest CRM Deployments delivering value in Transportationtruckingrailroad

 

Central Storage & Warehouse (CSW) - Transportation/Trucking/Railroad - Medium

Madison, USA

Front helped Central Storage & Warehouse (CSW) cut scheduling time by 90%. CSW unified communication across five warehouses, ending siloed... inboxes and improving cross-team support. A shared pool of 25 CSRs now covers all sites, down from 35, thanks to Front’s collaboration tools. Automated workflows ensure urgent inventory holds are never missed. CSW’s customer service is faster, more reliable, and highly responsive.

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Transdev - Transportation/Trucking/Railroad - Very Large

Issy-les-Moulineaux, France

Transdev used monday. com to centralize project and budget management. The team moved from manual spreadsheets to a single platform....This change helped them track costs and resources in real time. They quickly identified spending anomalies and saved up to 50,000 euros. monday.com dashboards made data easy to view and share. The platform improved decision-making and reduced the need for extra hires.

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J.B. Hunt - Transportation/Trucking/Railroad - Very Large

Lowell, USA

Lightcast helped J. B. Hunt improve driver retention and hiring by providing deep compensation data. J.B. Hunt used Talent Analyst...and Snowflake data delivery to benchmark pay and set competitive pay bands. In 2022, J.B. Hunt achieved a 50% driver retention rate, far better than the industry average of 102% turnover. The company hired 18,000 new drivers using these insights. Data-driven decisions helped J.B. Hunt maintain its best-in-class workforce and support efficient logistics.

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Recent adoption and success with CRM software in Restaurants

 

Izzy's Steakhouse - Restaurants - Small

San Francisco, USA

SevenRooms helped Izzy's Steakhouse generate $450,000 in eight months. The restaurant used CRM, reservations, and email marketing tools to drive... repeat business. Email campaigns brought in over $405,000 in tracked revenue. Automated emails for first-time guests achieved a 78% open rate and $20,000 in revenue. Guest tagging and operational reports improved guest experience and floor management. SevenRooms became essential for Izzy's daily operations.

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Blaze Pizza - Restaurants - Large

Los Angeles, USA

Blaze Pizza used FranConnect’s RizePoint to unify brand standards during rapid growth. The platform enabled digital operational assessments, electronic line... checks, and automated reporting. Store teams quickly adopted the system, improving accountability and communication with franchisees. Employees now complete regular self-assessments, saving on travel costs and boosting understanding of brand values. RizePoint also streamlined menu updates and enhanced visibility for leaders, helping Blaze Pizza maintain quality as it expands.

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ChowNow - Restaurants

ChowNow uses LeanData to speed up the customer journey. They cut lead response time from days to hours by combining... LeanData with Outreach. BookIt helps ChowNow match reps and manage schedules, saving time for restaurant owners. Custom object routing makes onboarding smoother by handling complex handoffs and aligning teams. ChowNow benefits from faster responses, easier scheduling, and better onboarding with LeanData.

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Driving ROI and results: Understanding the Impact of CRM in Automotive

 

Vetrocar - Automotive - Medium

Verona, Italy

Vtenext helped Vetrocar digitize business processes across four departments. The platform unified company data, automating sales, ticketing, purchases, and HR... workflows. Vetrocar reduced time waste and improved access to information. The solution enabled high ticket traceability and eliminated discrepancies in purchase approvals. Data analysis became easier with all information in one place.

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Les Schwab - Automotive - Large

Bend, USA

Reputation Studio helped Les Schwab manage reviews from Google, Yelp, and Facebook in Salesforce. Before, it took 4 minutes to... respond to each review. After using Reputation Studio, response time dropped to under 60 seconds, and later to 30 seconds. The team increased their review response rate from 50% to 99%. Les Schwab also reduced 90% of the resources needed for online review management.

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Eagle Auto Glass - Automotive - Small

Magnolia, USA

BidClips helped Eagle Auto Glass organize quotes and customer information. The platform let customers submit service requests online, reducing phone... calls and saving time. Eagle Auto Glass could track all interactions and access customer history easily. Scheduling and mapping tools made it simple to plan jobs and manage mobile services. The support team made onboarding and training easy for the small business. Eagle Auto Glass captured more leads and improved customer convenience with BidClips.

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The Latest CRM Deployments delivering value in Entertainment

Eastern Front Theatre - Entertainment - Small

Halifax, Canada

Keela helped Eastern Front Theatre centralize donor and contact data. The team moved from scattered spreadsheets to a single CRM.... Staff and volunteers now access the same information easily. Keela made it simple to run targeted fundraising campaigns. A monthly donor campaign saw a 25% success rate. The CRM supports fundraising, communications, and community engagement for the small theatre company.

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Creative and Film Studio - Entertainment

Tech ICS upgraded and maintained a WordPress website for Creative and Film Studio. The studio needed a significant platform upgrade... and careful changes to WordPress plugins and artworks. Tech ICS completed the updates and continued ongoing maintenance. The project focused on delivering a smooth, cost-effective solution for managing pop culture themed content. The result was a fully updated and maintained website for the client.

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The Latest CRM Deployments delivering value in Apparel And Fashion

 

Aza Fashion - Apparel & Fashion - Small

Mumbai, India

Aza Fashion used CREST ERP to replace manual Excel tracking for inventory, costing, and production orders. Before, they struggled with... production tracking, inventory management, and supplier delivery estimates. CREST ERP centralized all data, improved financial tracking, and added audit logs for accountability. Real-time production tracking and better supply chain management helped streamline their workflow. The solution connected sales, production, and dispatch for smoother operations.

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Stormberg - Apparel & Fashion - Medium

Voyado Elevate helped Stormberg boost average order value by 16. 4%. The company faced challenges with rapid e-commerce growth and...needed better product discovery and recommendations. They switched to a new e-commerce platform using Voyado Elevate for search, navigation, and recommendations. After launch, conversion from recommendations jumped from 7% to 18%. Stormberg saw fast results and improved customer experience.

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Driving ROI and results: Understanding the Impact of CRM in Oil And Energy

 

Source Energy Partners - Oil & Energy - Small

Dallas, USA

Ascendix customized Salesforce for Source Energy Partners, an oil and gas mineral acquisition firm. They replaced fragmented tools with a... centralized CRM, integrating GIS for location insights. The new system automated project management and improved scalability. Acquisition tracking became 2–3x faster. All data is now in one place, saving costs and boosting collaboration.

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A major U.S.-based oil refining company - Oil & Energy - Large

USA

Damco Solutions modernized RPG-based AS/400 systems for a leading U. S. oil refinery. The phased approach cut accounts payable turnaround...time by 40% and improved order processing accuracy by 35%. The refinery eliminated its reliance on Profound UI and legacy RPG II code. Modern web interfaces made onboarding faster and reduced training time. The project delivered $1.5M+ in projected cost savings and improved billing accuracy.

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CRM in Action in Computer Software

Fakturownia.pl - Computer Software

Fakturownia. pl needed a way to handle customer support as their user base grew. At first, one person managed up...to 250,000 accounts using Sugester. As the company grew to over 1 million accounts, an 11-person support team used Sugester to manage all customer messages in one place. Sugester let them handle emails, calls, chat, and forum posts together. The team now answers 250-300 calls a day and can quickly help customers. Sugester helped Fakturownia.pl keep support fast and organized as they grew.

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The Latest CRM Deployments delivering value in Media Production

 

Redaktionsnetzwerk Deutschland (RND) - Media Production - Large

Hannover, Germany

goTom helped Redaktionsnetzwerk Deutschland (RND) optimize digital marketing. RND used goTom as middleware to centralize campaign management and data flows.... The system automated processes and sped up campaign execution. RND saw more efficient workflows and freed up capacity for monitoring and optimization. Customer satisfaction and cost efficiency improved after goTom's integration.

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The Latest CRM Deployments delivering value in Design

Speck Design - Design - Medium

eZnetCRM helped Speck Design manage complex sales cycles with many decision makers. The sales team struggled to track progress and... identify key contacts. eZnetCRM gave them a systematic way to organize leads and sales activities. The cloud-based CRM improved efficiency and provided a 360-degree view of customers. Speck Design now handles both small startups and large enterprises more effectively.

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The Latest CRM Deployments delivering value in Professional Training And Coaching

Derrek Cooper - Professional Training & Coaching - Small

USA

OnePageCRM helped Derrek Cooper, a solo executive coach, organize his client outreach. He switched from scattered tools to OnePageCRM for... its simple setup and native Google integration. The Action Stream feature keeps his follow-ups on track and supports his relationship-first approach. Derrek values the personalized support and finds the CRM's features irreplaceable for managing coaching clients. He uses OnePageCRM daily to track prospects and automate routine emails.

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The CRM Blueprint for Better Selection Decisions in Sports

 

RSV Lahn-Dill - Sports - Small

Wetzlar, Germany

RSV Lahn-Dill, a leading wheelchair basketball club, uses SmartWe CRM to manage contacts and appointments. The club needed a simple,... adaptable solution for digital collaboration and administration. SmartWe helped them centralize partner data and streamline communication with 150 business partners. The CRM's digital calendar keeps all schedules organized. After implementation, the club saves about two hours per week on admin tasks, giving staff more time for players and partners.

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Driving ROI and results: Understanding the Impact of CRM in Mechanical Or Industrial Engineering

Ein weltweit tätiger, multinationaler Maschinenbau-Konzern in Familienbesitz - Mechanical Or Industrial Engineering

Qymatix Predictive Sales Software half einem weltweit tätigen Maschinenbau-Konzern, die Kundenzentrierung zu verbessern. Das Unternehmen stand vor der Herausforderung, im... gesättigten B2B-Markt mit E-Commerce-Strategien wettbewerbsfähig zu bleiben. Mit Qymatix automatisierte es Produktempfehlungen und steigerte die Effizienz im Vertrieb. Die Lösung führte zu einer Reduzierung der Kundenabwanderung um 2,8 Mio. Euro und einem Zusatzgeschäft von 1,5 Mio. Euro im Jahr 2020. Das Vertriebsteam gewann einen klaren Wettbewerbsvorteil durch datengesteuerte Entscheidungen.

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The CRM Blueprint for Better Selection Decisions in Consumer Electronics

BSH Home Appliances AB - Consumer Electronics - Very Large

Munich, Germany

Teamgate CRM helped BSH Home Appliances AB shorten their average deal closing time by 10-20%. BSH switched from an outdated... sales management process to Teamgate for its modern interface and constant feature updates. The company now has a clearer view of its business strategy and can manage sales projects faster and more efficiently. All documents and conversations are kept in one place, making project management easier. Teamgate's tools improved contact management and sales pipeline visibility for BSH.

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