Medical Devices: Case Studies, ROI & Implementation Examples

Northeast Scientific used MasterControl to digitize its operations. The company now creates and files SOPs in a third of the... time. They increased 510(k) submissions from one per year to four or five at once. Digitization unified business units and improved sales forecasting. The company maintains regulatory clearance with innovative remanufacturing processes.
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FLA Orthopedics used Document Locator to solve problems with file storage, paper handling, and poor organization. The company imported 200,000... scanned documents into a searchable repository. Customer service reps can now find documents quickly, improving response times. The quality department will use Document Locator to digitize 50,000 more documents and automate approvals. The solution reduced storage needs and made remote access possible, boosting efficiency.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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LivaNova unified its global websites using Kentico. The company faced challenges with managing multiple sites during rapid growth. Kentico helped... them consolidate into one platform, supporting regulatory needs and multilingual content. LivaNova saw a 200% increase in organic traffic. The new platform improved download times and direct traffic.
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LivaNova unified its global websites using Kentico. The company faced challenges with managing multiple sites during rapid growth. Kentico helped... them consolidate into one platform, supporting regulatory needs and multilingual content. LivaNova saw a 200% increase in organic traffic. The new platform improved download times and direct traffic.
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Camlog used FlippingBook to improve their digital catalogs for the dental industry. Over 26% of their website visitors used mobile... devices, but their old catalogs were hard to use on phones. FlippingBook let Camlog create digital documents that work well on any device and are easy to search. Camlog now sends catalogs by email links and embeds them on their websites. They have created around 120 flipbooks, with 80-90% updated regularly for customers and internal teams.
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Sanity helped Laerdal move from fixed licensing to cloud-based subscriptions for their medical training devices. Laerdal used Sanity to deliver... medical scenario scripts in real time to a global network. The platform enabled parallel development of code and content, speeding up project timelines. Sanity's flexible data modeling supported multilingual interfaces for users worldwide. Laerdal improved workflow efficiency and content delivery with Sanity.
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Sitecore helped Cochlear China shift from B2B to B2C. The company used Sitecore XP Headless JSS on Alicloud to reach... more consumers. Brand recognition grew by 56% year over year. Consumer engagement increased by 90%. Web traffic rose 10% to 30% every two months. Content creation is now faster and easier. Sitecore's integration with TransPerfect improved content translation and compliance.
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Sitecore helped Cochlear China shift from B2B to B2C. The company used Sitecore XP Headless JSS on Alicloud to reach... more consumers. Brand recognition grew by 56% year over year. Consumer engagement increased by 90%. Web traffic rose 10% to 30% every two months. Content creation is now faster and easier. Sitecore's integration with TransPerfect improved content translation and compliance.
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Optimizely Digital Experience Platform helped Laerdal Medical launch 29 websites in 18 markets. The new platform improved customer communication and... made the site easier for editors to use. Laerdal saw a 28% drop in bounce rate after launch. The solution included content management, e-commerce, and integrations with ERP, CRM, and marketing automation. Personalization features created tailored journeys for different customer types.
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ResMed wanted to digitize its global learning strategy for sleep apnea devices. The company partnered with TransPerfect to create online... clinical cases and training for healthcare providers. This new eLearning solution reached customers in over 140 countries and many languages. TransPerfect’s team helped design and deliver engaging content for medical professionals. The project improved global engagement and enhanced the patient experience.
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Acquia Site Studio helped Hologic launch a new campaign site in just six weeks for its Big Game ad. The site handled... a surge in traffic, supporting over 260,000 visits in one month. Search terms including "Hologic" rose by 80% after the campaign. The project enabled Hologic to educate women about annual well-woman exams. The campaign earned high engagement and recognition from Forbes.
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FINE created a new brand strategy and website for Lumencor. The project clarified Lumencor’s positioning as a leader in sustainable... light-engine technology. FINE developed a modern identity and digital experience to highlight Lumencor’s innovation and sustainability. The new website and brand system help Lumencor reach more customers in clinical, scientific, and industrial markets. The refreshed presence sets Lumencor apart from competitors and supports business growth.
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Silk Road Medical used ADAudit Plus to improve its Active Directory security. The company needed to strengthen its security posture... and meet ISO compliance. ADAudit Plus helped automate user provisioning and de-provisioning. It also enabled auditing of critical changes and tracking of logons. Silk Road Medical gained better visibility and control over its AD environment.
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MadCap Flare helped Intelerad cut documentation production time by over 50%. The team moved from FrameMaker to Flare for topic-based... authoring and single-source publishing. This change improved consistency and compliance for their IntelePACS product documentation. Flare's flexibility allowed easy collaboration and faster updates. The team now delivers manuals and online help in multiple formats, supporting both English and French.
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Transitions Optical used Roundtable TSMS to manage source control for over 600 QAD ERP customizations. The IT team doubled its... workload without adding staff. Roundtable TSMS helped maintain Sarbanes Oxley compliance and improved audit reporting. The solution made version control and deployment easier and more secure. Productivity and quality control increased for the development team.
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SAP Business One helped Scientific Device Laboratory fix supply chain visibility and product traceability issues. The company automated business processes,... which increased productivity and reduced errors. Real-time reporting improved decision-making. The scalable system now supports their long-term growth. Vision33 provided support for the ERP solution.
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ELO ECM Suite helped evonos GmbH & Co. KG cut paper use quickly. The company used the system to streamline... email and invoice management. Digital workflows improved collaboration and remote access. Automated search made finding documents faster. The move to digital reduced storage needs and supported compliance. evonos plans to keep optimizing with ELO ECM Suite.
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LiveTiles Intranet helped Widex launch a global healthcare enterprise intranet fast. Widex needed a central platform for communication and collaboration... across its worldwide teams. LiveTiles delivered a customizable intranet on Office 365, accessible to over 2,000 users, including those at production units and sales companies. The solution enabled targeted news distribution, local sub sites, and collaborative workspaces. Widex staff now share resources and updates easily, supporting company-wide goals and engagement.
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Objective helped ResMed, a global medical device manufacturer, reduce time to market for new products. Over 1,400 users in 18... countries use Objective for content, collaboration, and process management. The solution supports compliance with strict health and medical regulations. ResMed improved business processes and quality assurance. The company also reduced costs with Objective's platform.
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RightFind Enterprise helped a clinical development team at a medical device company access scientific and medical journal articles faster. Before, article requests... were slow and hard to manage as the company grew. With RightFind Enterprise, team members can get articles right away and choose the rights they need. The solution made it easier to share and reuse articles across teams. This improved the process for clinical evaluation reports and product approvals.
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FUJIFILM Healthcare Middle East & Africa needed secure, flexible training for global sales partners. They chose uQualio for its video... learning platform, which offers strong security and lets them add or remove users as needed. The platform tracks user activity and keeps training materials confidential. Sales partners found the system easy to use. FUJIFILM values the excellent support and flexible pricing from uQualio.
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Teleflex used Kahoot! to transform its annual Customer Experience Week into a virtual event. Over 2,000 employees joined interactive sessions... using gamification tools. Kahoot! tournaments kept attendees engaged and motivated. Self-paced challenges let those who missed live sessions participate. Reporting features helped Teleflex track engagement and shape content. Word clouds and polls made feedback easy and fun.
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Administrate helped Siemens Healthineers automate 90% of their training operations. The company needed to centralize and standardize global training for... advanced medical equipment. Before, they used many disconnected tools and manual processes. Administrate provided a single, integrated platform with strong APIs and reporting. Siemens Healthineers saw a 190% increase in global enrollment and a 233% rise in regional participation. The platform enabled consistent, efficient training worldwide.
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Cornerstone helped Oliver Healthcare Packaging move from paper and spreadsheets to a single HR platform. 80% of their U.S. manufacturing... workforce now completes compliance training in Cornerstone. Two sites passed audits with zero findings. Employee engagement and internal mobility improved. The company now tracks training, performance, and recruiting in one place.
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Totara helped Medtronic migrate its LMS to a private AWS cloud, boosting reliability and performance. Medtronic upgraded to Totara version... 18 and redesigned its Medtronic Academy 2.0 for 600,000 users. The new platform improved admin experience, search, and integration with Salesforce and Workday. Training delivery became 20% faster, and annual infrastructure costs dropped by $300,000. User numbers grew from 450,000 to 600,000 learners.
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Bigtincan helped Hologic give sales teams instant access to marketing content. Before, Hologic's teams struggled to find and use the... right materials. Marketing could not track if content was used or effective. With Bigtincan, sales and service teams now use updated content daily. Marketing can see what works and protect sensitive files. Hologic improved productivity and customer engagement.
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Isansys used Synap to deliver medical device training to clinicians worldwide. They needed an online platform to support face-to-face training... and help onboard new users. Synap enabled microlearning, breaking training into short sessions for busy hospital staff. The platform included micro assessments to ensure understanding before progressing. Synap's system met hospital security standards and was easy for clinicians to use.
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ELO ECM Suite helped evonos GmbH & Co. KG cut paper use quickly. The company used the system to streamline... email and invoice management. Digital workflows improved collaboration and remote access. Automated search made finding documents faster. The move to digital reduced storage needs and supported compliance. evonos plans to keep optimizing with ELO ECM Suite.
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Intuitive Surgical used Qstream to boost knowledge retention after launching new messaging for their DaVinci product. The company ran a... video pitch contest using Qstream’s microlearning platform. 700 sales reps were invited, and 426 videos were submitted. The contest led to 60% engagement and helped standardize messaging. Managers used the videos for coaching and to set a gold standard for future training.
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Axonify helped Ethicon transform sales rep training. Over 1,000 sales reps now use Axonify for daily product learning. The platform... boosted voluntary participation to 90%. Knowledge growth increased by 49%. 79% of reps say Axonify made them more knowledgeable. Confidence rose by over 50% in key areas. Ethicon now keeps its sales force engaged and informed with mobile, ongoing training.
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ELB Learning created an immersive training program for Johnson & Johnson Vision's ELITATM Femtosecond Laser System. The solution used interactive... videos, games, and VR simulations to train global sales and marketing teams. The course included 3D tours, gamified knowledge checks, and was accessible in multiple languages. Learners could use the training on web, mobile, or VR headsets. The program aimed to boost learning accuracy and proficiency with the new healthcare technology.
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Learning Pool's Adaptive Compliance suite helped a leading medical technology company deliver targeted compliance training to 113,964 employees. The company reduced... Code of Conduct training time from 45 to 25 minutes. Employees saved 16,469 hours in seat time and the business saved over $500,000. Training was customized for different roles and delivered in 19 languages. Analytics and feedback drove ongoing improvements, earning industry awards for compliance training.
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Learning Pool's Adaptive Compliance suite helped a leading medical technology company deliver targeted compliance training to 113,964 employees. The company reduced... Code of Conduct training time from 45 to 25 minutes. Employees saved 16,469 hours in seat time and the business saved over $500,000. Training was customized for different roles and delivered in 19 languages. Analytics and feedback drove ongoing improvements, earning industry awards for compliance training.
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Odoo helped AMSBIO automate workflows and centralize data across global branches. Before, AMSBIO struggled with manual processes and disconnected systems.... Target Integration implemented Odoo, automating inter-company transactions and streamlining data uploads. Upload times dropped from hours to minutes. AMSBIO improved efficiency, cut costs, and saw better customer satisfaction.
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Coloplast used Neocrm to unify sales, marketing, and service operations. The company replaced Salesforce with a localized CRM, improving data... management and compliance. Neocrm enabled mobile and offline access for field teams in hospitals. About 700 users now manage hospital accounts, dealer collaboration, and service through the platform. Coloplast improved collaboration and built a scalable digital foundation for growth.
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Gold-Vision CRM helped Salts Healthcare manage sales contacts and communications as their team grew. The company needed a secure, on-premises... CRM to protect sensitive data and support sales reporting. Gold-Vision CRM integrated with Outlook, was easy for the sales team to use, and allowed mobile access on tablets. Management gained better visibility into sales activities and could generate meaningful reports. The system's flexibility let Salts Healthcare customize screens and automate workflows for their business needs.
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Act! helped pfm medical UK achieve a 99% next day and on time delivery rate. The CRM system enabled the... team to manage 1,500 contacts across 350 accounts. Act! emarketing allowed targeted campaigns for product launches and promotions. Customised features and daily database updates improved sales agility and professionalism. The solution impressed both UK divisions and international parent companies.
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Onkos Surgical used Quickbase to replace manual case management tools. They moved from Microsoft Access and spreadsheets to a unified,... real-time system. This change saved over 60 hours each week. Teams now have one source of truth and better visibility. Automated scheduling and digital intake forms improved coordination. Quickbase helped Onkos Surgical scale case management and support more surgeons.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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GE Healthcare used Pega to streamline order fulfillment. The team ran a five-day design sprint to create a new process.... This sprint unified cross-functional teams and simplified complex workflows. Senior leadership gained confidence in the new approach. The solution reduced manual work by shifting to management-by-exception. GE Healthcare now has a more efficient and collaborative process.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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MeisterTask helped UEBE Medical GmbH cut 95% of internal emails in their marketing team. The company switched from a complex... ERP system to MeisterTask for project management. Onboarding was fast and easy, with most teams now using the tool. Automations and centralized boards improved task tracking and communication. Meeting notes and task integration save time and keep everyone aligned.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Jama Connect helped Medimaps cut FDA submission prep time from over a week to just a few hours. Medimaps, a MedTech... company, used Jama Connect to automate traceability and improve compliance for AI-powered bone analysis software. The platform enabled better team collaboration with integrations for Jira and GitLab. Medimaps gained a single source of truth for regulated product development. This led to faster regulatory processes and stronger compliance confidence.
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Balt Group used Smartsheet to speed up internal processes and support business growth. The IT team built a purchase requisition... system that approves 45% of requests in one day. They also created an IT ticketing app and improved collaboration across global teams. Automated workflows replaced email and spreadsheets, making approvals faster and more secure. Balt now scales solutions quickly and tracks efficiency with real-time metrics.
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Onkos Surgical used Quickbase to replace manual case management tools. They moved from Microsoft Access and spreadsheets to a unified,... real-time system. This change saved over 60 hours each week. Teams now have one source of truth and better visibility. Automated scheduling and digital intake forms improved coordination. Quickbase helped Onkos Surgical scale case management and support more surgeons.
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Transitions Optical used Roundtable TSMS to manage source control for over 600 QAD ERP customizations. The IT team doubled its... workload without adding staff. Roundtable TSMS helped maintain Sarbanes Oxley compliance and improved audit reporting. The solution made version control and deployment easier and more secure. Productivity and quality control increased for the development team.
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Million Tech implemented an RFID Inventory System for a top Hong Kong medical supplies manufacturer. Manual inventory tracking caused frequent... errors and slow reconciliation with hospitals. The RFID solution linked each item to delivery notes and expiry dates, enabling instant identification and rapid stock rotation. Inventory reconciliation time dropped by 80%. Picking accuracy rose from 85% to 99.5%. The system built trust with hospital clients and freed staff for higher-value tasks.
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ProductPlan helped Henry Schein save significant time in product planning. The team moved away from spreadsheets and now uses live... roadmaps for better collaboration. ProductPlan's Planning Board feature improved focus and prioritization. Remote teams now share updates quickly and work more transparently. The team spends more time on strategic planning and less on information sharing.
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Aha! helped ResMed organize feature requests from global teams. Before, requests were scattered in emails and Excel, making it hard... to track needs. With Aha!, ResMed set up an ideas portal and created clear product roadmaps. The team now shares updates easily with stakeholders using Aha! notebooks. Integration with Jira lets teams see development status in real time. Product teams feel more confident and connected across regions.
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Objective helped ResMed, a global medical device manufacturer, reduce time to market for new products. Over 1,400 users in 18... countries use Objective for content, collaboration, and process management. The solution supports compliance with strict health and medical regulations. ResMed improved business processes and quality assurance. The company also reduced costs with Objective's platform.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Aerogen used Seismic to cut sales cycles by 56%. The company saw a 39% increase in average deal size and... a 48% rise in time spent selling. Seismic helped Aerogen automate manual tasks and improve go-to-market efficiency. Integration with Salesforce enabled better data tracking and content delivery. Aerogen also boosted the number of sales reps hitting targets by 54%.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Enhatch’s inventory management solution helped a leading medical device post-manufacturing provider cut kit build and inspection times by up to 80%. The company automated... manual processes, giving customers full visibility into every stage of kit processing. They scaled operational capacity by 5X without adding more staff. Employee onboarding and training times dropped, reducing costs. The solution improved efficiency and made operations easier to manage.
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ZOLL uses Highspot to manage content between sales and marketing teams. The platform helps ZOLL deliver impactful content at scale.... This makes it easier for teams to find and use the right materials. As a result, ZOLL drives better business results. The case highlights improved content management and collaboration.
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Bigtincan helped Hologic give sales teams instant access to marketing content. Before, Hologic's teams struggled to find and use the... right materials. Marketing could not track if content was used or effective. With Bigtincan, sales and service teams now use updated content daily. Marketing can see what works and protect sensitive files. Hologic improved productivity and customer engagement.
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Membrain helped Mermaid Medical Group replace spreadsheets and siloed data with a single sales platform. The company needed a CRM... that matched its people-first culture and supported sales teams without micromanagement. Membrain was rolled out in phases, starting with basic workflows and expanding to pipeline management and performance tracking. Adoption was strong across regions and roles. Sales projects and goals are now visible and actionable in one place, supporting growth and collaboration.
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Kaon Interactive built a 3D product tour application for Thermo Fisher Scientific’s Invitrogen Attune NxT Flow Cytometer. The tool enabled... offline, interactive demos, solving challenges with physical product demonstrations and unreliable internet. After launch, Thermo Fisher saw a 50% higher close rate for leads engaging with the 3D tours versus standard collateral. The application was deployed globally, embedded on product pages, and used at trade shows. It reduced demo costs and improved lead quality for the sales team.
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Isansys used Synap to deliver medical device training to clinicians worldwide. They needed an online platform to support face-to-face training... and help onboard new users. Synap enabled microlearning, breaking training into short sessions for busy hospital staff. The platform included micro assessments to ensure understanding before progressing. Synap's system met hospital security standards and was easy for clinicians to use.
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Transitions Optical used Roundtable TSMS to manage source control for over 600 QAD ERP customizations. The IT team doubled its... workload without adding staff. Roundtable TSMS helped maintain Sarbanes Oxley compliance and improved audit reporting. The solution made version control and deployment easier and more secure. Productivity and quality control increased for the development team.
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SmartWinnr helped Boston Scientific certify 800 sales reps for a new product launch. The platform broke down complex training into... five short modules and used AI-driven video coaching. Sales reps practiced role-plays and received instant feedback. Trainers saved 500 hours by automating feedback and certification. All 800 reps achieved 100% certification, boosting confidence and engagement.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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USU's knowledge management solution helped HASOMED reduce support calls for its Elefant software. Psychotherapists now get instant answers from a... central knowledge base, right inside their workflow. The self-service widget lets users access FAQs and guides without leaving their software. HASOMED's support team and clients use the same up-to-date information. This shift led to fewer calls, faster onboarding, and fewer errors for both staff and users.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Bloomfire helped Dexcom's marketing research team share insights across the company. Before Bloomfire, employees struggled to find reports and often... emailed the team for help. After implementing Bloomfire, 90% of users reported satisfaction with the platform. 84% found it easy to search for information. 81% said they better understood Dexcom's customers. The platform made knowledge sharing faster and more efficient for over 20 business functions.
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Helpjuice helped Panda, a fast-growing B2C platform in medical equipment, reduce support inquiries and boost customer autonomy. Panda replaced a... manual knowledge base with Helpjuice, making information easy to find and use. Customers now solve common issues on their own, leading to fewer basic support requests. Multimedia guides and search features improved learning and engagement. Panda’s support team now focuses on complex problems, raising service quality.
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Umano Medical used Cegid-Talentsoft to manage rapid growth and support 370 employees. The company needed to replace spreadsheets and a... limited ATS to handle decentralized HR data and complex training compliance. Cegid-Talentsoft offered a cloud-based HR suite that matched Umano Medical’s values and regulatory needs. The solution streamlined employee training, improved HR processes, and enabled scalable talent management. Staff now access a broader range of online training and self-service tools.
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Syniti helped Bio-Rad Laboratories migrate data from many legacy systems into a single SAP ECC instance. Bio-Rad needed 100% data... accuracy for FDA and global compliance. Syniti used its Data First methodology and SKP platform to cleanse, harmonize, and validate data. The project achieved 100% accuracy in production loads and removed data as a risk factor. Bio-Rad established sustainable data governance and ongoing compliance.
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LiveTiles Intranet helped Widex launch a global healthcare enterprise intranet fast. Widex needed a central platform for communication and collaboration... across its worldwide teams. LiveTiles delivered a customizable intranet on Office 365, accessible to over 2,000 users, including those at production units and sales companies. The solution enabled targeted news distribution, local sub sites, and collaborative workspaces. Widex staff now share resources and updates easily, supporting company-wide goals and engagement.
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Simpplr helped Cooper Companies unify its digital employee experience. After an IT incident, CooperSurgical needed a better way to reach... employees during emergencies. The company chose Simpplr for its easy integration with Microsoft 365, Okta, and Oracle. Simpplr enabled 93% adoption across 123 departments in 45 locations. The platform unified two divisions and improved engagement scores.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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3CX helped Optodev modernize its phone system. The company switched from an old Ericsson PBX to 3CX, saving nearly $45,000... a year on phone line leasing. Employees now use mobile apps to make and receive calls from anywhere, boosting productivity and mobility. 3CX integrated with existing Cisco phones, making the move cost-effective. Optodev can now manage its phone system internally, with no need for outside support.
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Menicon used NiCE CXone to upgrade its contact center. The company moved from an on-premise PBX to a cloud-based, AI-enabled... system. This change reduced manual work and made customer service more stable. The new system lets Menicon add chatbots and improve self-service for users. Reports and analytics help the team track and improve customer satisfaction. Menicon can now respond quickly to changes and keep service running during emergencies.
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Menicon used NiCE CXone to upgrade its contact center. The company moved from an on-premise PBX to a cloud-based, AI-enabled... system. This change reduced manual work and made customer service more stable. The new system lets Menicon add chatbots and improve self-service for users. Reports and analytics help the team track and improve customer satisfaction. Menicon can now respond quickly to changes and keep service running during emergencies.
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Menicon used NiCE CXone to upgrade its contact center. The company moved from an on-premise PBX to a cloud-based, AI-enabled... system. This change reduced manual work and made customer service more stable. The new system lets Menicon add chatbots and improve self-service for users. Reports and analytics help the team track and improve customer satisfaction. Menicon can now respond quickly to changes and keep service running during emergencies.
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Menicon used NiCE CXone to upgrade its contact center. The company moved from an on-premise PBX to a cloud-based, AI-enabled... system. This change reduced manual work and made customer service more stable. The new system lets Menicon add chatbots and improve self-service for users. Reports and analytics help the team track and improve customer satisfaction. Menicon can now respond quickly to changes and keep service running during emergencies.
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Menicon used NiCE CXone to upgrade its contact center. The company moved from an on-premise PBX to a cloud-based, AI-enabled... system. This change reduced manual work and made customer service more stable. The new system lets Menicon add chatbots and improve self-service for users. Reports and analytics help the team track and improve customer satisfaction. Menicon can now respond quickly to changes and keep service running during emergencies.
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Paul Hartmann AG unified its global contact center operations using the Genesys Cloud platform. The company needed a secure, cloud-based... solution that was easy to roll out and manage. Genesys Cloud enabled fast deployment, with 45 agents working remotely within two weeks. Administrators can now make changes themselves and access real-time reporting. The platform integrates seamlessly with Salesforce and supports future ServiceNow integration.
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Jedox helped VITA Zahnfabrik automate global sales reporting. The company saved 4 hours per day on manual report preparation at... its US site. Jedox integrated with SAP and enabled detailed sales forecasts in just 1.5 days. The new system made data flows transparent and improved data quality. More users now access dynamic reports through a central portal.
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Epicor solutions helped Owen Mumford cut waste by £300,000 per year and reduce inventory by over £3 million in four months. The company standardized... global operations on Epicor, improving data visibility and real-time decision making. Epicor QMS automated paper-based workflows, boosting productivity and supporting sustainability. Owen Mumford achieved six years of 100% on-time delivery and perfect quality audit scores with Epicor Advanced MES. Epicor enabled compliance across multiple countries and supported rapid business growth.
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Splunk Cloud Platform, Splunk Enterprise Security, and Splunk SOAR helped Olympus unify its global SOC operations. The company reduced phishing... and BEC response times from days to hours. Log search times dropped from 3–5 hours to under a minute. Olympus now has 24/7 global SOC coverage and automated alert handling. The solution gave them a single pane of glass for security visibility worldwide.
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Board helped Laerdal automate financial consolidation across 33 entities and 19 currencies. The company unified financial planning, reporting, and forecasting... in one platform. Project managers can now drill down to invoice-level costs and access real-time KPIs. Board enabled daily automated reporting and improved data transparency. Laerdal gained better control and efficiency in finance processes.
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Phocas Software helped Medical Supply Company (MSC) speed up reporting and data analysis. Before, MSC struggled with slow, complex SAP... Business One reports. Phocas made it easy for the sales team to create their own dashboards and reports. Now, they can spot at-risk accounts and sales opportunities fast. Customers also benefit from automated monthly sales and usage reports. Phocas integrates with SAP, making business intelligence simple for all skill levels.
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Silk Road Medical used ADAudit Plus to improve its Active Directory security. The company needed to strengthen its security posture... and meet ISO compliance. ADAudit Plus helped automate user provisioning and de-provisioning. It also enabled auditing of critical changes and tracking of logons. Silk Road Medical gained better visibility and control over its AD environment.
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Transitions Optical used Roundtable TSMS to manage source control for over 600 QAD ERP customizations. The IT team doubled its... workload without adding staff. Roundtable TSMS helped maintain Sarbanes Oxley compliance and improved audit reporting. The solution made version control and deployment easier and more secure. Productivity and quality control increased for the development team.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Esaote used TestComplete to automate testing for their biomedical equipment software. They needed a solution to handle both manual and... automated tests for high-stress medical applications. TestComplete helped them increase test coverage and optimize memory and resource management. The tool's stability and ease of use allowed Esaote to save time and reduce after-sales costs. Esaote now runs more tests and improves product quality with less effort.
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Esaote used TestComplete to automate testing for their biomedical equipment software. They needed a solution to handle both manual and... automated tests for high-stress medical applications. TestComplete helped them increase test coverage and optimize memory and resource management. The tool's stability and ease of use allowed Esaote to save time and reduce after-sales costs. Esaote now runs more tests and improves product quality with less effort.
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Esaote used TestComplete to automate testing for their biomedical equipment software. They needed a solution to handle both manual and... automated tests for high-stress medical applications. TestComplete helped them increase test coverage and optimize memory and resource management. The tool's stability and ease of use allowed Esaote to save time and reduce after-sales costs. Esaote now runs more tests and improves product quality with less effort.
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Esaote used TestComplete to automate testing for their biomedical equipment software. They needed a solution to handle both manual and... automated tests for high-stress medical applications. TestComplete helped them increase test coverage and optimize memory and resource management. The tool's stability and ease of use allowed Esaote to save time and reduce after-sales costs. Esaote now runs more tests and improves product quality with less effort.
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Vyaire Medical used RingCentral to move over 5,000 employees to remote work during the pandemic. The company replaced its old... on-prem phone system with RingCentral’s cloud communications. This helped Vyaire keep business running and support urgent global healthcare needs. Employees found the system easy to use for calls, video meetings, and training webinars. The switch let Vyaire keep training healthcare providers on life-saving devices even during lockdowns.
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TrueContext helped a global medical device manufacturer cut field admin time by 75%. The company moved from paper-based processes to... digital workflows for field service. Technicians now complete documentation in 15 minutes instead of an hour. Data is available same day, not after 48 hours. The solution reduced truck rolls and improved service quality. The company is moving toward predictive maintenance using integrated analytics.
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Reputation Listen helped the neurovascular division of a top medical device company boost social mentions by 600%. They built 37... custom dashboards and 24 real-time data monitors. The platform gave them real-time physician insights and improved brand sentiment by 35%. Social listening replaced manual tracking, fueling product innovation and better marketing. The company reached a billion dollars in revenue during this period.
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Laerdal Medical's marketing team struggled to manage projects across multiple tools. They lacked a central hub, making it hard to... plan and prioritize work. After adopting CoSchedule's Marketing Suite, 20 team members could see all projects in one place. This improved visibility, organization, and global content planning. The team now meets company goals and adapts content for a worldwide audience.
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VulnDB gives Dräger detailed vulnerability intelligence for both open source and commercial software. Before VulnDB, Dräger's teams struggled with incomplete... data and manual research. Now, they get real-time alerts and daily updates through VulnDB’s API. This lets them monitor and fix vulnerabilities quickly. Dräger can keep their medical devices secure during development and after release.
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F. MED used the 3DEXPERIENCE platform on the cloud to develop a microsurgery assistance robot. The company reduced design time...from four months to three months. The platform helped manage complex assemblies and supported remote collaboration. F.MED now tracks all product data in one place, making certification easier. Their robot aims to improve patient quality of life and expand access to advanced surgery.
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Meltwater helped Proteor centralize and improve its digital communication. Proteor faced challenges managing social media across Facebook, Instagram, and LinkedIn.... Meltwater provided a unified platform for content planning, publishing, and analytics. Proteor now customizes messages for each audience and tracks campaign impact. The solution improved team collaboration and productivity across international offices.
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Meltwater helped Proteor centralize and improve its digital communication. Proteor faced challenges managing social media across Facebook, Instagram, and LinkedIn.... Meltwater provided a unified platform for content planning, publishing, and analytics. Proteor now customizes messages for each audience and tracks campaign impact. The solution improved team collaboration and productivity across international offices.
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Meltwater helped Proteor centralize and improve its digital communication. Proteor faced challenges managing social media across Facebook, Instagram, and LinkedIn.... Meltwater provided a unified platform for content planning, publishing, and analytics. Proteor now customizes messages for each audience and tracks campaign impact. The solution improved team collaboration and productivity across international offices.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Box helped Olympus speed up sales and marketing processes. Sales teams use Box to manage invoices, contracts, and quotes. Marketing... teams use Box to launch global campaigns faster. Centralizing content on Box improved employee productivity. Olympus reduced compliance and security risks. Teams now collaborate more easily across regions.
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Esaote used TestComplete to automate testing for their biomedical equipment software. They needed a solution to handle both manual and... automated tests for high-stress medical applications. TestComplete helped them increase test coverage and optimize memory and resource management. The tool's stability and ease of use allowed Esaote to save time and reduce after-sales costs. Esaote now runs more tests and improves product quality with less effort.
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ResMed wanted to digitize its global learning strategy for sleep apnea devices. The company partnered with TransPerfect to create online... clinical cases and training for healthcare providers. This new eLearning solution reached customers in over 140 countries and many languages. TransPerfect’s team helped design and deliver engaging content for medical professionals. The project improved global engagement and enhanced the patient experience.
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Qodana helps Zynex Monitoring Solutions keep code quality high for their patient monitoring platform. The team uses Qodana with .NET... applications in their cloud-first interoperability platform. Qodana integrates with GitHub Actions, making it easy to add to workflows and enforce strict code standards. Developers at all levels benefit from Qodana’s inspections and coaching features. Zynex relies on Qodana for code scanning and quality, alongside Sonarqube.
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Transitions Optical used Roundtable TSMS to manage source control for over 600 QAD ERP customizations. The IT team doubled its... workload without adding staff. Roundtable TSMS helped maintain Sarbanes Oxley compliance and improved audit reporting. The solution made version control and deployment easier and more secure. Productivity and quality control increased for the development team.
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Northeast Scientific used MasterControl to digitize its operations. The company now creates and files SOPs in a third of the... time. They increased 510(k) submissions from one per year to four or five at once. Digitization unified business units and improved sales forecasting. The company maintains regulatory clearance with innovative remanufacturing processes.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Menicon used NiCE CXone to upgrade its contact center. The company moved from an on-premise PBX to a cloud-based, AI-enabled... system. This change reduced manual work and made customer service more stable. The new system lets Menicon add chatbots and improve self-service for users. Reports and analytics help the team track and improve customer satisfaction. Menicon can now respond quickly to changes and keep service running during emergencies.
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Dräger used InMoment to improve its customer experience strategy. Management and regional teams showed stronger commitment to customer satisfaction. The... new CX strategy led to higher satisfaction rates for both customers and employees. Dräger is a leader in medical and safety technology. The partnership focused on experience management and employee engagement.
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Pulse Insights helped Neuromark increase patient engagement by 29% in four months. Neuromark used a survey to identify real patient... prospects on their site. The survey routed visitors to the right next step, like education or finding a provider. Survey answers also improved ad targeting by sending data back to ad platforms. Site conversion rose from 1.99% to 2.55%, a 27.8% increase.
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Mentimeter helped Siemens Healthineers double their employee engagement rate and achieve a 20x increase in feedback survey responses. The company used... Mentimeter to boost interactivity in virtual meetings, training sessions, and all-hands events. Knowledge retention improved in sales training, and engagement in change management sessions rose from 33% to 66%. Mentimeter's features enabled real-time feedback, Q&A moderation, and easier collaboration across departments. The Enterprise plan streamlined secure access and license management for thousands of employees.
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Sysmex America used Explorance Metrics That Matter to improve management training. The company struggled to show the value of its... learning programs with limited data. MTM provided clear feedback and revealed knowledge gaps in business functions. Sysmex created new training curricula and cycled 192 associates through targeted programs. Data-driven insights helped leadership make better decisions and refine onboarding strategies.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Pipefy helped Becton Dickinson cut 75% of full-time employees in customer onboarding. The company replaced manual workflows and decentralized tools... with Pipefy, centralizing requests across Latin America. This eliminated SLA delays and enabled real-time process tracking. BD scaled to 20 active processes in under a year, with over 600 employees using the platform. The solution improved operational efficiency and standardized workflows.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Countly helped IrisVision, a MedTech company, improve product adoption and onboarding. IrisVision used Countly to find friction points in user... onboarding and product use. This led to better support coaching and faster product improvements. The team used analytics to plan product updates and boost customer retention. Countly's dashboards and reports gave IrisVision a clear view of customer behavior.
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Optimizely Digital Experience Platform helped Laerdal Medical launch 29 websites in 18 markets. The new platform improved customer communication and... made the site easier for editors to use. Laerdal saw a 28% drop in bounce rate after launch. The solution included content management, e-commerce, and integrations with ERP, CRM, and marketing automation. Personalization features created tailored journeys for different customer types.
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Axtria SalesIQTM helped a major medical device manufacturer move from manual, spreadsheet-driven territory management to an AI-powered platform. The company managed... over 2,000 reps and a million accounts, but struggled with fragmented planning and poor ROI. With Axtria SalesIQTM, they achieved a 45% increase in territory coverage and a 12% year-over-year boost in sales per territory. Automated workflows and centralized alignment improved operational efficiency. The solution empowered sales teams to maximize market reach and effectiveness.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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MMCI Holdings unified tax compliance across four business units by switching to TaxCloud. Their old provider, TaxJar, could not integrate... with Odoo, causing workflow issues. TaxCloud’s API and pricing fit MMCI’s needs and worked with their Odoo ERP. Sodexis ensured a smooth integration and ongoing support. MMCI now relies on TaxCloud for real-time tax calculations and plans to automate all sales tax filings.
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GE HealthCare used the Workiva platform to manage its first sustainability report as a newly independent company. The team needed... to coordinate 80 stakeholders and integrate data from HR, GHG, and supply chain systems. Workiva enabled real-time collaboration, version control, and a unified reporting process. The platform helped streamline data collection and improved transparency. GE HealthCare increased stakeholder engagement and maintained accuracy in sustainability disclosures.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Dreamcast powered the virtual launch of the Samsung RS85 Prestige ultrasound system. The event used a fully customized platform with... live chat, product video streaming, and digital brochures. Attendees from around the world joined the launch online. The platform replicated a real-life event experience. The launch was described as a massive success by both teams.
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Dreamcast powered the virtual launch of the Samsung RS85 Prestige ultrasound system. The event used a fully customized platform with... live chat, product video streaming, and digital brochures. Attendees from around the world joined the launch online. The platform replicated a real-life event experience. The launch was described as a massive success by both teams.
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Vyaire Medical used RingCentral to move over 5,000 employees to remote work during the pandemic. The company replaced its old... on-prem phone system with RingCentral’s cloud communications. This helped Vyaire keep business running and support urgent global healthcare needs. Employees found the system easy to use for calls, video meetings, and training webinars. The switch let Vyaire keep training healthcare providers on life-saving devices even during lockdowns.
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vFairs helped ReSound host its first 24-hour global virtual conference. Nearly 10,000 people attended, compared to just 300 at their... previous in-person event. The virtual format saved costs on travel, hotels, and meals. Attendees joined from around the world and accessed live Q&A, 3D exhibitor booths, and downloadable resources. ReSound found the platform easy to use and plans to continue virtual events in the future.
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Oticon used Certain Touchpoint to boost attendee engagement at their global audiology conferences. They achieved a 97% in-event app download... rate with features like gamification and surveys. Over 3,100 booth check-ins were recorded, setting a new record for the event. Touchpoint made it easy for staff and attendees to use the app and personalize experiences. Oticon praised Certain's responsive support and seamless integration with their event registration platform.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Clarity Ventures built HIPAA compliant apps for ACON Laboratories to improve diabetic care. Patients use a mobile app to sync... glucose readings via Bluetooth and share data with doctors in real time. Doctors monitor patients daily and set custom thresholds for alerts. A Windows app lets clinics in Africa use ACON devices to treat diabetes for entire villages. The solution reduces data entry errors and enables timely, accurate care for millions.
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Riskified helped BEMER Group reduce fraud-related chargebacks to just a handful. Before, BEMER Group declined many good orders due to... high product value and in-house fraud checks. With Riskified, they now approve more orders and increase sales. Machine learning improved their fraud prevention. BEMER Group protects its online revenue and grows confidently.
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Sitecore helped Cochlear China shift from B2B to B2C. The company used Sitecore XP Headless JSS on Alicloud to reach... more consumers. Brand recognition grew by 56% year over year. Consumer engagement increased by 90%. Web traffic rose 10% to 30% every two months. Content creation is now faster and easier. Sitecore's integration with TransPerfect improved content translation and compliance.
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Ambu used DynamicWeb B2B eCommerce and PIM to manage complex product data for hospitals and rescue services. The new solution... improved local business processes and reduced manual errors. Ambu structured its product catalog by medical profession, making ordering easier for customers. Local editors now manage country-specific sites with simplified workflows. The platform strengthened Ambu’s brand and reduced time spent updating product information.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Sana Commerce Cloud helped AOSS Medical Supply save 50-100 hours for their sales team. Before, their old platform struggled with... complex orders and had less than 80% uptime. Sana Commerce Cloud enabled 100% adoption and doubled uptime. The new system removed manual order processing and improved customer satisfaction. AOSS now onboards new facilities faster and plans to add analytics and MRP integration.
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UserGuiding helped Eon Dental create a personalized, multilingual onboarding for doctors. Eon Dental needed to support users in five languages... and different roles. Manual onboarding was slow and required developer help. With UserGuiding, Eon Dental built guides that adapt to user type and language. The onboarding completion rate reached 85%. Localization time dropped from three hours to thirty minutes. Doctors now learn at their own pace in their own language.
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Helpjuice helped Panda, a fast-growing B2C platform in medical equipment, reduce support inquiries and boost customer autonomy. Panda replaced a... manual knowledge base with Helpjuice, making information easy to find and use. Customers now solve common issues on their own, leading to fewer basic support requests. Multimedia guides and search features improved learning and engagement. Panda’s support team now focuses on complex problems, raising service quality.
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Splunk Cloud Platform, Splunk Enterprise Security, and Splunk SOAR helped Olympus unify its global SOC operations. The company reduced phishing... and BEC response times from days to hours. Log search times dropped from 3–5 hours to under a minute. Olympus now has 24/7 global SOC coverage and automated alert handling. The solution gave them a single pane of glass for security visibility worldwide.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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Silk Road Medical used ADAudit Plus to improve its Active Directory security. The company needed to strengthen its security posture... and meet ISO compliance. ADAudit Plus helped automate user provisioning and de-provisioning. It also enabled auditing of critical changes and tracking of logons. Silk Road Medical gained better visibility and control over its AD environment.
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Silk Road Medical used ADAudit Plus to improve its Active Directory security. The company needed to strengthen its security posture... and meet ISO compliance. ADAudit Plus helped automate user provisioning and de-provisioning. It also enabled auditing of critical changes and tracking of logons. Silk Road Medical gained better visibility and control over its AD environment.
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BeFC used Keysight's test and measurement solutions to improve their R&D lab for biofuel cell innovation. They needed better tools... to speed up prototyping and support industrial development. Keysight provided advanced instruments for low-power and electrochemical measurements. BeFC increased test throughput by four times and enabled multi-device testing. Their work led to global technology awards and industry recognition.
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MadCap Flare helped Intelerad cut documentation production time by over 50%. The team moved from FrameMaker to Flare for topic-based... authoring and single-source publishing. This change improved consistency and compliance for their IntelePACS product documentation. Flare's flexibility allowed easy collaboration and faster updates. The team now delivers manuals and online help in multiple formats, supporting both English and French.
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MadCap Flare helped Intelerad cut documentation production time by over 50%. The team moved from FrameMaker to Flare for topic-based... authoring and single-source publishing. This change improved consistency and compliance for their IntelePACS product documentation. Flare's flexibility allowed easy collaboration and faster updates. The team now delivers manuals and online help in multiple formats, supporting both English and French.
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MadCap Flare helped Intelerad cut documentation production time by over 50%. The team moved from FrameMaker to Flare for topic-based... authoring and single-source publishing. This change improved consistency and compliance for their IntelePACS product documentation. Flare's flexibility allowed easy collaboration and faster updates. The team now delivers manuals and online help in multiple formats, supporting both English and French.
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Boston Scientific used RELAYTO to turn their ESG performance report into an interactive online experience. The company replaced a static... PDF with a dynamic, multimedia presentation. This new format highlights Boston Scientific’s global impact in science and healthcare. The interactive content helps communicate their mission to save and improve lives. The project shows how digital content can enhance healthcare reporting.
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ELB Learning created an immersive training program for Johnson & Johnson Vision's ELITATM Femtosecond Laser System. The solution used interactive... videos, games, and VR simulations to train global sales and marketing teams. The course included 3D tours, gamified knowledge checks, and was accessible in multiple languages. Learners could use the training on web, mobile, or VR headsets. The program aimed to boost learning accuracy and proficiency with the new healthcare technology.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Splunk Cloud Platform, Splunk Enterprise Security, and Splunk SOAR helped Olympus unify its global SOC operations. The company reduced phishing... and BEC response times from days to hours. Log search times dropped from 3–5 hours to under a minute. Olympus now has 24/7 global SOC coverage and automated alert handling. The solution gave them a single pane of glass for security visibility worldwide.
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Dexcom used DataGrail to automate privacy request management. The company processed requests three times faster after switching solutions. By building... a custom bot with DataGrail’s API, Dexcom saved 800-1,200 hours per month across three teams. Automation reduced manual work and improved compliance. The privacy team now spends more time on proactive reporting and risk mitigation.
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Transitions Optical used Roundtable TSMS to manage source control for over 600 QAD ERP customizations. The IT team doubled its... workload without adding staff. Roundtable TSMS helped maintain Sarbanes Oxley compliance and improved audit reporting. The solution made version control and deployment easier and more secure. Productivity and quality control increased for the development team.
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Files. com helped Singular Genomics deliver 100TB sequencing runs in hours instead of days. The company replaced AWS Transfer Family...and legacy MFT tools with Files.com, speeding up data delivery and simplifying HIPAA compliance. Scientists now get one-click access to results, and IT teams save time and reduce cloud costs. Built-in SSO, MFA, and audit trails ensure secure, compliant workflows. The new system supports rapid research and global data exchange for life sciences.
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Workato helped Confluent Medical Technologies cut onboarding and license management time by 50%. The IT team unified 13 systems into... automated workflows using Workato’s cloud-native platform. This eliminated manual processes and improved data governance. No extra headcount was needed as business demand grew. Better license tracking led to cost savings and more efficient operations.
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Canto DAM helped NuVasive centralize and organize digital assets for over 25 global locations. The creative team moved from external... agencies to in-house brand management, improving efficiency and control. Employees now access marketing and product materials directly, reducing delays and requests. Canto's user-friendly interface and asset conversion features made adoption easy across departments. The platform enabled consistent brand experiences and supported NuVasive's growth in spinal technology.
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Canto DAM helped NuVasive centralize and organize digital assets for over 25 global locations. The creative team moved from external... agencies to in-house brand management, improving efficiency and control. Employees now access marketing and product materials directly, reducing delays and requests. Canto's user-friendly interface and asset conversion features made adoption easy across departments. The platform enabled consistent brand experiences and supported NuVasive's growth in spinal technology.
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Rodenstock uses Uptempo to manage marketing in 85 countries. The company needed more transparency and speed in global campaign planning... and budgeting. Uptempo's platform helped Rodenstock centralize marketing assets, streamline campaign planning, and monitor budgets. Over 300 users log in monthly, accessing 12,000 assets and downloading 4,000 items each month. Rodenstock now adapts campaigns faster and manages budgets more efficiently across all regions.
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Sitecore helped Cochlear China shift from B2B to B2C. The company used Sitecore XP Headless JSS on Alicloud to reach... more consumers. Brand recognition grew by 56% year over year. Consumer engagement increased by 90%. Web traffic rose 10% to 30% every two months. Content creation is now faster and easier. Sitecore's integration with TransPerfect improved content translation and compliance.
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Acquia Site Studio helped Hologic launch a new campaign site in just six weeks for its Big Game ad. The site handled... a surge in traffic, supporting over 260,000 visits in one month. Search terms including "Hologic" rose by 80% after the campaign. The project enabled Hologic to educate women about annual well-woman exams. The campaign earned high engagement and recognition from Forbes.
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HIVO helped SomnoMed unify global brand operations across Europe, North America, and Asia Pacific. The platform replaced costly, ineffective digital... asset tools with a single source of truth for marketing assets. Teams now use dynamic templates for on-brand content creation, reducing bottlenecks and saving time. Automated consent management ensures compliance and lowers legal risk. Shared links streamline collaboration and speed up campaign execution.
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Medtronic used Workday and Paradox to automate 80% of HR processes. The company deployed AI-powered conversational recruiting to simplify job... applications and automate interview scheduling. This reduced manual work for recruiters and let them focus on strategic tasks. Medtronic upskilled its workforce to work alongside new AI tools. The transformation kept people at the center while driving HR innovation.
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JAGGAER eProcurement helped Hologic save over $1. 5 million in the first year. Hologic lacked visibility and control over indirect...spend, with departments buying separately and high pCard usage. JAGGAER enabled centralized procurement, integrated with ERP, and streamlined approvals. Approval times dropped from days to minutes. User adoption increased, and pCard usage fell by 55%. Hologic gained full spend visibility and achieved $200,000 in extra savings on lab coats.
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Contract Eagle helped Obex Medical manage complex contracts and strict KPIs for major healthcare clients. Obex faced risks of missing... deadlines and losing key accounts due to manual processes. With Contract Eagle, automated reminders and flexible fields made compliance easier. The team now meets reporting requirements and avoids contract expirations. Implementation was simple and the product is easy to use. Obex now feels secure managing contracts and customer relationships.
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Boston Scientific used Docusign eSignature to speed up product distribution and clinical trial workflows. The company completed forms 78% faster... and reduced product distribution form stages by 83%. Docusign helped Boston Scientific achieve a $4.4 million ROI and cut clinical trial costs by 41%. Error rates in regulatory forms dropped from 48% to 0%. Docusign eSignature enabled secure, compliant, and digital processes for medical device operations.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Clarity Ventures built HIPAA compliant apps for ACON Laboratories to improve diabetic care. Patients use a mobile app to sync... glucose readings via Bluetooth and share data with doctors in real time. Doctors monitor patients daily and set custom thresholds for alerts. A Windows app lets clinics in Africa use ACON devices to treat diabetes for entire villages. The solution reduces data entry errors and enables timely, accurate care for millions.
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Sitecore helped Cochlear China shift from B2B to B2C. The company used Sitecore XP Headless JSS on Alicloud to reach... more consumers. Brand recognition grew by 56% year over year. Consumer engagement increased by 90%. Web traffic rose 10% to 30% every two months. Content creation is now faster and easier. Sitecore's integration with TransPerfect improved content translation and compliance.
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Elastic Path helped Illumina move from IBM Websphere to a microservices-based commerce platform. Illumina needed to improve online sales, automate... manual tasks, and support global expansion. The new solution enabled all purchasing online and improved customer experience. Illumina nearly doubled eCommerce sales to over $1 billion after adopting Elastic Path. The platform also reduced manual work for customer care teams.
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Optimizely Digital Experience Platform helped Laerdal Medical launch 29 websites in 18 markets. The new platform improved customer communication and... made the site easier for editors to use. Laerdal saw a 28% drop in bounce rate after launch. The solution included content management, e-commerce, and integrations with ERP, CRM, and marketing automation. Personalization features created tailored journeys for different customer types.
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Sana Commerce Cloud helped AOSS Medical Supply save 50-100 hours for their sales team. Before, their old platform struggled with... complex orders and had less than 80% uptime. Sana Commerce Cloud enabled 100% adoption and doubled uptime. The new system removed manual order processing and improved customer satisfaction. AOSS now onboards new facilities faster and plans to add analytics and MRP integration.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Boston Scientific used Docusign eSignature to speed up product distribution and clinical trial workflows. The company completed forms 78% faster... and reduced product distribution form stages by 83%. Docusign helped Boston Scientific achieve a $4.4 million ROI and cut clinical trial costs by 41%. Error rates in regulatory forms dropped from 48% to 0%. Docusign eSignature enabled secure, compliant, and digital processes for medical device operations.
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Boston Scientific used Docusign eSignature to speed up product distribution and clinical trial workflows. The company completed forms 78% faster... and reduced product distribution form stages by 83%. Docusign helped Boston Scientific achieve a $4.4 million ROI and cut clinical trial costs by 41%. Error rates in regulatory forms dropped from 48% to 0%. Docusign eSignature enabled secure, compliant, and digital processes for medical device operations.
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altaFlow helped T2 Biosystems automate document workflows inside Salesforce. The company faced delays and compliance issues using MS Word and... Adobe Acrobat. altaFlow's no-code platform enabled seamless Salesforce integration, consistent forms, and save-and-return features. Manual steps were removed, saving time for both users and admins. T2 Biosystems now has flexible, compliant workflows tailored to their needs.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Zoho CRM helped Agappe Diagnostics boost productivity by 80% in one year. The company needed a single system for sales... and service management. Zoho CRM provided a centralized platform and a custom mobile app for field agents. Integrations with Zoho Desk, Analytics, and telephony improved reporting and business control. Agappe now manages all business processes in one place, supporting over 700 employees and 30,000 customers.
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Varicent helped a global MedTech company modernize its sales compensation system. The company added over 1,000 new calculations without slowing... down the platform. Real-time crediting pipelines now process transactions nightly, reducing manual work and errors. Sales operations can quickly adjust territories and payouts, boosting agility and trust. The unified Varicent platform supports growth and gives leaders clear visibility into performance.
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