Case Studies for Medical Devices | Real Results & ROI 2026

FLA Orthopedics used Document Locator to solve problems with file storage, paper handling, and poor organization. The company imported 200,000... scanned documents into a searchable repository. Customer service reps can now find documents quickly, improving response times. The quality department will use Document Locator to digitize 50,000 more documents and automate approvals. The solution reduced storage needs and made remote access possible, boosting efficiency.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Sanity helped Laerdal move from fixed licensing to cloud-based subscriptions for their medical training devices. Laerdal used Sanity to deliver... medical scenario scripts in real time to a global network. The platform enabled parallel development of code and content, speeding up project timelines. Sanity's flexible data modeling supported multilingual interfaces for users worldwide. Laerdal improved workflow efficiency and content delivery with Sanity.
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Sitecore helped Cochlear China shift from B2B to B2C marketing. The company used Sitecore XP Headless JSS hosted on Alicloud... to reach more consumers. Brand awareness grew by 56% year-over-year. Consumer engagement increased by 90% year-over-year. Web traffic rose 10% to 30% every two months. Content translation and authoring became faster and more accurate.
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Sitecore helped Cochlear China shift from B2B to B2C marketing. The company used Sitecore XP Headless JSS hosted on Alicloud... to reach more consumers. Brand awareness grew by 56% year-over-year. Consumer engagement increased by 90% year-over-year. Web traffic rose 10% to 30% every two months. Content translation and authoring became faster and more accurate.
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Weaver and Company used MasterControl to digitize quality and production records. Before, they relied on paper, which slowed batch release... and risked losing documents. MasterControl integrated quality and manufacturing, making data easy to access and improving collaboration. Employees now use iPads and a touchscreen computer for real-time reporting. Batch release time was cut in half, and ERP integration with NetSuite improved data integrity.
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ELO ECM Suite helped evonos GmbH & Co. KG cut paper use quickly. The company used the system to streamline... email and invoice management. Digital workflows improved collaboration and remote access. Automated search made finding documents faster. The move to digital reduced storage needs and supported compliance. evonos plans to keep optimizing with ELO ECM Suite.
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LiveTiles Intranet helped Widex launch a global healthcare enterprise intranet fast. Widex needed a central platform for communication and collaboration... across its worldwide teams. LiveTiles delivered a customizable intranet on Office 365, accessible to over 2,000 users, including those at production units and sales companies. The solution enabled targeted news distribution, local sub sites, and collaborative workspaces. Widex staff now share resources and updates easily, supporting company-wide goals and engagement.
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Objective helps ResMed speed up product launches and meet strict medical regulations. Over 1,400 users in 18 countries use Objective... for content, collaboration, and process management. ResMed relies on Objective to connect teams and improve business processes. The solution supports compliance with local and international health standards. ResMed has seen consistent growth and global reach with Objective's support.
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Amagno helped Neuromedex GmbH manage growing documentation needs. The company used Amagno's document management system to organize sales, accounting, purchasing,... and marketing files. Neuromedex liked the user-friendly workflows and fast search features. The digital invoice workflow saved time. Amagno fit well with Neuromedex's business processes.
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Emitrr's AI-powered rule engine helped Zynex Medical save over 32 staff hours each month by automating the sorting of 10,000+ inbound SMS messages. The solution enabled... bulk SMS campaigns, increasing patient outreach capacity by 3–4 times. Automated replies to missed calls recovered 30–40 leads monthly. Prescription-to-sale conversions rose by up to 18%. Zynex scaled communication without hiring more staff, improving efficiency and patient engagement.
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Collagen Solutions used SoftExpert to improve quality management and design controls. The company standardized recordkeeping and reporting across facilities in... several countries. Quality and design documents are now securely stored with strict revision control. Teams use enhanced dashboards and tailored reports for better oversight. Built-in design reviews give users a full view of the design process and history.
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Contentverse helped St. Jude Medical, now part of Abbott, move from paper to digital records. The company faced risks of... data loss and compliance issues with paper-based systems. Computhink implemented a turnkey document management solution. St. Jude Medical achieved compliance with SOX and regulatory guidelines. They improved document security, retrieval speed, and productivity. The new system prevented data loss and enabled disaster recovery.
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Odoo helped AMSBIO automate workflows and centralize data across global branches. Before, AMSBIO struggled with manual processes and disconnected systems.... Target Integration implemented Odoo, automating inter-company transactions and streamlining data uploads. Upload times dropped from hours to minutes. AMSBIO improved efficiency, cut costs, and saw better customer satisfaction.
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Gold-Vision CRM helped Salts Healthcare manage sales contacts and communications as their team grew. The company needed a secure, on-premises... CRM to protect sensitive data and support sales reporting. Gold-Vision CRM integrated with Outlook, was easy for the sales team to use, and allowed mobile access on tablets. Management gained better visibility into sales activities and could generate meaningful reports. The system's flexibility let Salts Healthcare customize screens and automate workflows for their business needs.
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Onkos Surgical used Quickbase to replace manual case management tools. They moved from Microsoft Access and spreadsheets to a unified,... real-time system. This change saved over 60 hours each week. Teams now have one source of truth and better visibility. Automated scheduling and digital intake forms improved coordination. Quickbase helped Onkos Surgical scale case management and support more surgeons.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Medtronic used OutSystems to build FocusOn, a digital cardiac monitoring platform. The solution filters 80% of cardiac device data, saving... time for clinical teams. Medtronic reduced its IT budget for the program by 50%. Over 450,000 patient sessions have been triaged since launch. Clinics can start using the platform in just 15 minutes. The project improved patient care and made clinical workflows easier.
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Dräger needed a professional CRM solution to support its global growth and connect multiple locations. The company chose SuperOffice for... its user-friendly interface and easy integration with Outlook and ERP systems. Implementation took just three months, enabling fast adoption across teams. SuperOffice provided a clear view of customer projects and linked SAP data for better customer insights. The Customer Service module helped Dräger's helpdesk quickly process requests from hospitals, improving service quality.
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MedX Health used Act! Growth Suite to improve sales and marketing. The company saved 25–30% on e-marketing costs after switching... from MailChimp. Act! helped MedX send targeted messages to dentists, chiropractors, and physiotherapists. Email open rates increased to 40%, much higher than the industry average. The CRM and marketing automation features made MedX more efficient and improved customer service.
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Administrate helped Siemens Healthineers automate 90% of their training operations. The company needed to centralize and standardize global training for... advanced medical equipment. Before, they used many disconnected tools and manual processes. Administrate provided a single, integrated platform with strong APIs and reporting. Siemens Healthineers saw a 190% increase in global enrollment and a 233% rise in regional participation. The platform enabled consistent, efficient training worldwide.
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Totara Learn helped Wassenburg Medical train 200 engineers and account managers in 35 countries. The LMS replaced manual, paper-based processes... and made training modules accessible online. Staff can now register for courses, take exams, and get certificates in one place. The onboarding process is easier, and all employees can track their training status. Wassenburg achieved 100% staff certification and improved global training visibility.
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Bigtincan helped Hologic give sales teams instant access to marketing content. Before, Hologic's teams struggled to find and use the... right materials. Marketing could not track if content was used or effective. With Bigtincan, sales and service teams now use updated content daily. Marketing can see what works and protect sensitive files. Hologic improved productivity and customer engagement.
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Isansys used Synap to deliver medical device training to clinicians worldwide. They needed an online platform to support face-to-face training... and help onboard new users. Synap enabled microlearning, breaking training into short sessions for busy hospital staff. The platform included micro assessments to ensure understanding before progressing. Synap's system met hospital security standards and was easy for clinicians to use.
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ELO ECM Suite helped evonos GmbH & Co. KG cut paper use quickly. The company used the system to streamline... email and invoice management. Digital workflows improved collaboration and remote access. Automated search made finding documents faster. The move to digital reduced storage needs and supported compliance. evonos plans to keep optimizing with ELO ECM Suite.
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Intuitive Surgical used Qstream to boost knowledge retention after launching new messaging for their DaVinci product. The company ran a... video pitch contest using Qstream’s microlearning platform. 700 sales reps were invited, and 426 videos were submitted. The contest led to 60% engagement and helped standardize messaging. Managers used the videos for coaching and to set a gold standard for future training.
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Axonify helped Ethicon transform sales rep training. Over 1,000 sales reps now use Axonify for daily product learning. The platform... boosted voluntary participation to 90%. Knowledge growth increased by 49%. 79% of reps say Axonify made them more knowledgeable. Confidence rose by over 50% in key areas. Ethicon now keeps its sales force engaged and informed with mobile, ongoing training.
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ELB Learning created an immersive training program for Johnson & Johnson Vision's ELITATM Femtosecond Laser System. The solution used interactive... videos, games, and VR simulations to train global sales and marketing teams. The course included 3D tours, gamified knowledge checks, and was accessible in multiple languages. Learners could use the training on web, mobile, or VR headsets. The program aimed to boost learning accuracy and proficiency with the new healthcare technology.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Learning Pool's Adaptive Compliance suite helped a leading medical technology company deliver targeted compliance training to 113,964 employees. The company reduced... seat time by 16,469 hours and saved over $500,000. Training was customized for different job roles and delivered in 19 languages. Analytics and employee feedback drove improvements, cutting new hire curriculum by 73%. The program won Brandon Hall awards for compliance training and learning strategy.
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Learning Pool's Adaptive Compliance suite helped a leading medical technology company deliver targeted compliance training to 113,964 employees. The company reduced... seat time by 16,469 hours and saved over $500,000. Training was customized for different job roles and delivered in 19 languages. Analytics and employee feedback drove improvements, cutting new hire curriculum by 73%. The program won Brandon Hall awards for compliance training and learning strategy.
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Sysmex used Eurekos LMS to deliver product training to over 100,000 customers worldwide. The company needed to educate customers and... partners at scale. Eurekos LMS helped Sysmex overcome key obstacles in customer education. The platform enabled transformational product training. Sysmex reached a global audience with their training programs.
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Dentsply Sirona uses Dokeos LMS and Dendreo to train healthcare professionals online. The company wanted to improve training structure and... make onboarding easier. Dokeos LMS helps manage e-learning and Dendreo handles administration. The integration connects learning and admin tools for a smooth experience. Dentsply Sirona reports strong results from this digital training approach.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Box helped Olympus speed up sales and marketing processes. Sales teams use Box to manage invoices, contracts, and quotes. Marketing... teams use Box to launch global campaigns faster. Centralizing content on Box improved employee productivity. Olympus reduced compliance and security risks. Teams now collaborate more easily across regions.
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BKIN Technologies used Zephyr to improve software testing and meet IEC 62304 compliance. Their old system, Trac, made test management... slow and hard to track. Zephyr integrated well with Jira and made test planning and execution easier. BKIN's QA team now tracks processes better and saves about 30% of their time on record-keeping. This helps BKIN bring advanced healthcare products to market faster and with better compliance.
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Qodana helps Zynex Monitoring Solutions keep code quality high for their patient monitoring platform. The team uses Qodana with .NET... applications in their cloud-first interoperability platform. Qodana integrates with GitHub Actions, making it easy to add to workflows and enforce strict code standards. Developers at all levels benefit from Qodana’s inspections and coaching features. Zynex relies on Qodana for code scanning and quality, alongside Sonarqube.
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TeamViewer Tensor helped M3 Solutions manage 25,000 remote healthcare connections each month. The migration enabled 50,000 devices to transition with... no manual reconfiguration and minimal staff training. Audit log features supported compliance with Japan’s strict medical guidelines and future two-factor authentication rules. TeamViewer cut customer support response times by 75%, from 2 hours to 30 minutes, and eliminated travel costs. Multiple departments now use TeamViewer for secure, efficient remote support across Japan’s medical sector.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Comind. work helped Ansell cut approval times from weeks to days. The platform replaced undocumented email approvals with traceable, controlled...workflows. Every decision and exception is now documented and auditable. Ansell connected legacy systems and enforced business rules across departments. The solution expanded to training, lab reporting, and pricing workflows. Managers now verify compliance with real-time quality metrics.
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Grundium used Ubuntu Pro for Devices to secure its digital microscopes. The company needed to meet strict security rules for... patient data. Ubuntu Pro gave them regular patching and over-the-air updates. This helped Grundium keep its devices stable and safe. Grundium could now meet customer security needs and focus on improving its products. Thousands of Ocus Scanners stay compliant and reliable worldwide.
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LanguageWire helped Getinge improve content quality and consistency across 13 languages. Getinge faced issues with inconsistent terminology and complex UI... translation. LanguageWire created a termbase and streamlined translation workflows. This reduced translation cycle times for large manuals by 30%. Costs dropped by up to 45%, letting Getinge translate into more languages.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Enhatch’s inventory management solution helped a leading medical device post-manufacturing provider cut kit build and inspection times by up to 80%. The company automated... manual processes, giving customers full visibility into every stage of kit processing. They scaled operational capacity by 5X without adding more staff. Employee onboarding and training times dropped, reducing costs. The solution improved efficiency and made operations easier to manage.
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Bigtincan helped Hologic give sales teams instant access to marketing content. Before, Hologic's teams struggled to find and use the... right materials. Marketing could not track if content was used or effective. With Bigtincan, sales and service teams now use updated content daily. Marketing can see what works and protect sensitive files. Hologic improved productivity and customer engagement.
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Seismic helped Aerogen cut sales cycle length by 56% and boost average deal size by 39%. Aerogen used Seismic to... automate manual sales tasks and connect marketing and sales teams. The platform integrated with Salesforce, making it easier to track seller activity and share content. Aerogen saw a 54% increase in sellers reaching targets and a 48% rise in time spent selling. Seismic enabled Aerogen to deliver better buyer experiences and improve sales productivity.
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Membrain helped Mermaid Medical Group replace spreadsheets and siloed data with a single sales platform. The company needed a CRM... that matched its people-first culture and supported sales teams without micromanagement. Membrain was rolled out in phases, starting with basic workflows and expanding to pipeline management and performance tracking. Adoption was strong across regions and roles. Sales projects and goals are now visible and actionable in one place, supporting growth and collaboration.
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Kaon Interactive built a 3D product tour application for Thermo Fisher Scientific’s Invitrogen Attune NxT Flow Cytometer. The tool enabled... offline, interactive demos, solving challenges with physical product demonstrations and unreliable internet. After launch, Thermo Fisher saw a 50% higher close rate for leads engaging with the 3D tours versus standard collateral. The application was deployed globally, embedded on product pages, and used at trade shows. It reduced demo costs and improved lead quality for the sales team.
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Isansys used Synap to deliver medical device training to clinicians worldwide. They needed an online platform to support face-to-face training... and help onboard new users. Synap enabled microlearning, breaking training into short sessions for busy hospital staff. The platform included micro assessments to ensure understanding before progressing. Synap's system met hospital security standards and was easy for clinicians to use.
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SmartWinnr helped Boston Scientific certify 800 sales reps for a new product launch. The platform broke down complex training into... five short modules and used AI-driven video coaching. Sales reps practiced role-plays and received instant feedback. Trainers saved 500 hours by automating feedback and certification. All 800 reps achieved 100% certification, boosting confidence and engagement.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Enablix Sales Enablement helped a medical device company launch fast after FDA approval. The company needed to scale from 30... to over 75 sales reps in a year. Enablix was chosen for its simple interface and rapid 14-day deployment. The platform enabled content management, sales training, and physician onboarding. The company saw near 100% adoption among 74 sales reps and supported 3,000+ physician prospects.
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Ideals Virtual Data Room helped Aerolase manage sensitive data during a major fundraising effort. Aerolase used Ideals to securely share... documents with investors and save about $3,000 per month in man-hours. The platform's 24/7 support and flexible access controls made it easy for the team and investors to use. After adopting Ideals, Aerolase grew revenue from $7 million to $43 million in six years. The VDR also improved Aerolase's reputation with institutional investors.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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BKIN Technologies used Zephyr to improve software testing and meet IEC 62304 compliance. Their old system, Trac, made test management... slow and hard to track. Zephyr integrated well with Jira and made test planning and execution easier. BKIN's QA team now tracks processes better and saves about 30% of their time on record-keeping. This helps BKIN bring advanced healthcare products to market faster and with better compliance.
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BKIN Technologies used Zephyr to improve software testing and meet IEC 62304 compliance. Their old system, Trac, made test management... slow and hard to track. Zephyr integrated well with Jira and made test planning and execution easier. BKIN's QA team now tracks processes better and saves about 30% of their time on record-keeping. This helps BKIN bring advanced healthcare products to market faster and with better compliance.
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BKIN Technologies used Zephyr to improve software testing and meet IEC 62304 compliance. Their old system, Trac, made test management... slow and hard to track. Zephyr integrated well with Jira and made test planning and execution easier. BKIN's QA team now tracks processes better and saves about 30% of their time on record-keeping. This helps BKIN bring advanced healthcare products to market faster and with better compliance.
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BKIN Technologies used Zephyr to improve software testing and meet IEC 62304 compliance. Their old system, Trac, made test management... slow and hard to track. Zephyr integrated well with Jira and made test planning and execution easier. BKIN's QA team now tracks processes better and saves about 30% of their time on record-keeping. This helps BKIN bring advanced healthcare products to market faster and with better compliance.
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Vyaire Medical used RingCentral to move over 5,000 employees to remote work during the pandemic. The company replaced its old... on-prem phone system with RingCentral’s cloud communications. This helped Vyaire keep business running and support urgent global healthcare needs. Employees found the system easy to use for calls, video meetings, and training webinars. The switch let Vyaire keep training healthcare providers on life-saving devices even during lockdowns.
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TrueContext helped a global medical device manufacturer cut field admin time by 75%. The company moved from paper-based processes to... digital workflows for field service. Technicians now complete documentation in 15 minutes instead of an hour. Data is available same day, not after 48 hours. The solution reduced truck rolls and improved service quality. The company is moving toward predictive maintenance using integrated analytics.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Actsoft helped a medical tech company improve operational efficiency. The company used Actsoft to track field service technicians with GPS.... Managers could verify employee locations and pull history reports for reviews and compensation. Training was easy for the HR team. The company used data from Actsoft to improve time management and staff availability.
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MeisterTask helped UEBE Medical GmbH cut 95% of internal emails in their marketing team. The company switched from a complex... ERP system to MeisterTask for project management. Onboarding was fast and easy, with most teams now using the tool. Automations and centralized boards improved task tracking and communication. Meeting notes and task integration save time and keep everyone aligned.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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PTC Windchill helped WEINMANN Emergency unify product data and streamline compliance. The company faced fragmented systems and rising regulatory demands.... Windchill provided a single platform for CAD and complaint data, improving collaboration and audit readiness. Complaint handling became faster and more consistent. Teams now access real-time data, supporting global collaboration and regulatory compliance. IT operations are simpler, and workflows are audit-proof, supporting future innovation.
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PTC Windchill helped WEINMANN Emergency unify product data and streamline compliance. The company faced fragmented systems and rising regulatory demands.... Windchill provided a single platform for CAD and complaint data, improving collaboration and audit readiness. Complaint handling became faster and more consistent. Teams now access real-time data, supporting global collaboration and regulatory compliance. IT operations are simpler, and workflows are audit-proof, supporting future innovation.
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Jama Connect helped Medimaps cut FDA submission prep time from over a week to just a few hours. Medimaps, a MedTech... company, used Jama Connect to automate traceability and improve compliance for AI-powered bone analysis software. The platform enabled better team collaboration with integrations for Jira and GitLab. Medimaps gained a single source of truth for regulated product development. This led to faster regulatory processes and stronger compliance confidence.
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Million Tech implemented an RFID Inventory System for a top Hong Kong medical supplies manufacturer. Manual inventory tracking caused frequent... errors and slow reconciliation with hospitals. The RFID solution linked each item to delivery notes and expiry dates, enabling instant identification and rapid stock rotation. Inventory reconciliation time dropped by 80%. Picking accuracy rose from 85% to 99.5%. The system built trust with hospital clients and freed staff for higher-value tasks.
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Aha! helped ResMed organize feature requests from global teams. Before, requests were scattered in emails and Excel, making it hard... to track needs. With Aha!, ResMed set up an ideas portal and created clear product roadmaps. The team now shares updates easily with stakeholders using Aha! notebooks. Integration with Jira lets teams see development status in real time. Product teams feel more confident and connected across regions.
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Comind. work helped Ansell cut approval times from weeks to days. The platform replaced undocumented email approvals with traceable, controlled...workflows. Every decision and exception is now documented and auditable. Ansell connected legacy systems and enforced business rules across departments. The solution expanded to training, lab reporting, and pricing workflows. Managers now verify compliance with real-time quality metrics.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Varicent helped a global MedTech company modernize its sales compensation system. The company added over 1,000 new calculations without slowing... down the platform. Real-time crediting pipelines now process transactions nightly, reducing manual work and errors. Sales operations can quickly adjust territories and payouts, boosting agility and trust. The unified Varicent platform supports growth and gives leaders clear visibility into performance.
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TeamViewer Tensor helped M3 Solutions manage 25,000 remote healthcare connections each month. The migration enabled 50,000 devices to transition with... no manual reconfiguration and minimal staff training. Audit log features supported compliance with Japan’s strict medical guidelines and future two-factor authentication rules. TeamViewer cut customer support response times by 75%, from 2 hours to 30 minutes, and eliminated travel costs. Multiple departments now use TeamViewer for secure, efficient remote support across Japan’s medical sector.
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ZS integrated over 80 data sources for Phadia, a medical diagnostics company. Phadia's sales and marketing teams needed better analytics... to manage growing complexity. ZS built dashboards that gave salespeople real-time insights and automated data management. Data operations costs dropped by 25%. Project cycle times fell by 70%. The solution helped Phadia's sales force target customers more effectively.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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908 Devices used Validity DemandTools to improve Salesforce data quality and boost operational efficiency. The team needed to quickly adapt... their CRM data to support sales, service, and marketing. Out-of-the-box Salesforce tools were not enough for their complex needs. With DemandTools, they automated data updates, deduplication, and standardization. This helped sales and marketing teams trust their data and communicate better. New features in DemandTools saved time and made data management easier for ongoing projects.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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LivaNova used eSpatial to speed up territory alignment and mapping. The team mapped sales data in minutes, saving many hours.... They eliminated steps in the design and approval process. This led to faster, more efficient sales territory alignments. Sharing maps became simple and secure. eSpatial visualizations now guide LivaNova’s sales strategy.
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Dräger used Resco Field Service for Dynamics 365 to help over 1,100 field technicians service life-saving equipment. The company replaced... an outdated app with a mobile solution that works offline and syncs data in seconds. This upgrade improved documentation speed, data visibility, and reporting. Technicians can now submit equipment info and sign work orders on the spot. Employee and customer satisfaction increased, and Dräger can respond faster to service needs.
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Nomalys helped Acteon Group boost CRM usage for its sales team. The company needed mobile access to customer data for... field prospection. Nomalys delivered an intuitive app that required little to no training. Sales staff could quickly find information during meetings. Acteon saw improved business agility and data use in the field.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Badger Maps helped Össur's sales team find new leads and boost productivity. The team used Badger Maps to identify hidden... sales opportunities and reconnect with old customers. Sales reps filled downtime with lead generation using the app's mapping features. The tool increased CRM adoption by making customer data accessible in the field. Sales reps reported more meetings and higher engagement with customers.
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Skynamo helped Medis Medical track sales reps and improve sales call monitoring. The app let managers see how many clients... each rep visited daily. Monthly reports showed which reps met targets. Medis used Skynamo to track travel routes and ensure reps met clients face-to-face. The app allowed custom forms for training and fast updates for reps. Skynamo responded quickly to Medis' requests for new features.
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Upper helped Eco Medical Equipment digitize its delivery process. The company eliminated handwritten manifests and manual route planning. With Upper,... Eco Medical achieved 100% digitization, an 82% increase in productivity, and a 76% reduction in planning time. Real-time tracking improved transparency for customers. The onboarding process was smooth, and customer support was strong.
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Map My Customers helped Biodesix connect field sales reps with real-time company data. Before, reps could not use valuable data... in the field or send insights back to HQ. The mobile-first CRM let reps see and manage accounts on a map, speeding up new rep ramp time. Biodesix tracked physician adoption, patient reach, and improved customer retention. The platform enabled better targeting, faster onboarding, and more accurate sales forecasting.
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Meltwater hilft Olympus Australien und Neuseeland, Medienberichterstattung und Branchentrends weltweit zu überwachen. Das Kommunikationsteam nutzt die Plattform, um in Echtzeit... Einblicke zu gewinnen und wöchentliche Reports für die Geschäftsleitung zu erstellen. Die mobile App ermöglicht es, jederzeit und überall auf Sentiment-Analysen und Nachrichten zuzugreifen. Olympus spart Zeit und verbessert die Effizienz im Team. Die Plattform unterstützt die strategische Ausrichtung durch umfassende Marktbeobachtung.
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Meltwater hilft Olympus Australien und Neuseeland, Medienberichterstattung und Branchentrends weltweit zu überwachen. Das Kommunikationsteam nutzt die Plattform, um in Echtzeit... Einblicke zu gewinnen und wöchentliche Reports für die Geschäftsleitung zu erstellen. Die mobile App ermöglicht es, jederzeit und überall auf Sentiment-Analysen und Nachrichten zuzugreifen. Olympus spart Zeit und verbessert die Effizienz im Team. Die Plattform unterstützt die strategische Ausrichtung durch umfassende Marktbeobachtung.
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Meltwater hilft Olympus Australien und Neuseeland, Medienberichterstattung und Branchentrends weltweit zu überwachen. Das Kommunikationsteam nutzt die Plattform, um in Echtzeit... Einblicke zu gewinnen und wöchentliche Reports für die Geschäftsleitung zu erstellen. Die mobile App ermöglicht es, jederzeit und überall auf Sentiment-Analysen und Nachrichten zuzugreifen. Olympus spart Zeit und verbessert die Effizienz im Team. Die Plattform unterstützt die strategische Ausrichtung durch umfassende Marktbeobachtung.
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Laerdal Medical's marketing team struggled to manage projects across multiple tools. They lacked a central hub, making it hard to... plan and prioritize work. After adopting CoSchedule's Marketing Suite, 20 team members could see all projects in one place. This improved visibility, organization, and global content planning. The team now meets company goals and adapts content for a worldwide audience.
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VulnDB gives Dräger detailed vulnerability intelligence for both open source and commercial software. Before VulnDB, Dräger's teams struggled with incomplete... data and manual research. Now, they get real-time alerts and daily updates through VulnDB’s API. This lets them monitor and fix vulnerabilities quickly. Dräger can keep their medical devices secure during development and after release.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Brand24 helps Wimba, a Polish startup, build global brand recognition. The head of marketing uses Brand24 to save time by... tracking online mentions in real time. Email alerts and sentiment filters help manage the brand image and prevent PR crises. Media monitoring led to six new partnerships, including TV and podcast features. Market and competitor tracking support Wimba’s marketing strategy and outreach goals.
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Zomee used HypeAuditor to manage its influencer campaigns. The team cut time spent on influencer vetting and management by over... 70%. HypeAuditor’s reports and landing page feature helped Zomee find and contract the right creators. Zomee now works with over 200 affiliates and saw a 20% increase in influencer-driven sales. The platform streamlined contracts, payments, and campaign tracking for Zomee’s marketing team.
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Clarity Ventures built HIPAA compliant apps for ACON Laboratories to improve diabetic care. Patients use a mobile app to sync... glucose readings via Bluetooth and share data with doctors in real time. Doctors monitor patients daily and set custom thresholds for alerts. A Windows app lets clinics in Africa use ACON devices to treat diabetes for entire villages. The solution reduces data entry errors and enables timely, accurate care for millions.
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Pimcore helped intros Medical Laser GmbH centralize product data and automate content repurposing. The new platform reduced duplicated data by... 90% and cut time to market by 40%. The website now supports multilingual content and streamlines lead generation. Sales and marketing teams can update product info faster and more consistently. The scalable solution enables easy expansion as the company grows.
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Sitecore helped Cochlear China shift from B2B to B2C marketing. The company used Sitecore XP Headless JSS hosted on Alicloud... to reach more consumers. Brand awareness grew by 56% year-over-year. Consumer engagement increased by 90% year-over-year. Web traffic rose 10% to 30% every two months. Content translation and authoring became faster and more accurate.
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Ambu used DynamicWeb B2B eCommerce and PIM to manage complex product data for hospitals and rescue services. The new solution... improved local business processes and reduced manual errors. Ambu structured its product catalog by medical profession, making ordering easier for customers. Local editors now manage country-specific sites with simplified workflows. The platform strengthened Ambu’s brand and reduced time spent updating product information.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Sana Commerce Cloud helped AOSS Medical Supply save 50-100 hours for their sales team. Before, their old platform struggled with... complex orders and had less than 80% uptime. Sana Commerce Cloud enabled 100% adoption and doubled uptime. The new system removed manual order processing and improved customer satisfaction. AOSS now onboards new facilities faster and plans to add analytics and MRP integration.
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Zentail helped BBG Surgical automate product listings across Amazon, eBay, Walmart, and Jet. The platform sped up time-to-list by 60%... with automated categorization and attribute mapping. BBG Surgical used Zentail’s kitting and bundling features to manage inventory and order routing. Error reporting tools let the team quickly fix channel-related issues. BBG Surgical saw 25x monthly sales and 3x profit margins after adopting Zentail.
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Helpjuice helped Panda, a fast-growing B2C platform in medical equipment, reduce support inquiries and boost customer autonomy. Panda replaced a... manual knowledge base with Helpjuice, making information easy to find and use. Customers now solve common issues on their own, leading to fewer basic support requests. Multimedia guides and search features improved learning and engagement. Panda’s support team now focuses on complex problems, raising service quality.
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Dymind Biotechnology used Zendesk to unify global customer support across 140+ countries. The company integrated email and instant messaging channels,... achieving 90% query integration and 24/7 multilingual service. Zendesk helped Dymind meet strict data security and compliance needs. Agents now track and resolve customer issues faster, improving SLA performance. Dymind plans to expand Zendesk integration with AI and self-service options for even greater efficiency.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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VirtuRad used Giva CustomerService to connect field engineers and the call center. The solution automated service requests and enabled two-way... email updates. Giva's real-time reports and analytics helped VirtuRad track customer satisfaction and act fast. Field engineers managed requests from mobile devices, speeding up response times. VirtuRad saw higher customer satisfaction and lower support costs.
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HappyFox helped Minnetronix automate support workflows and migrate from their old system. The new platform improved ticket resolution speed and... reduced agent workload. Teams across IT, HR, finance, and engineering now use HappyFox to manage support. The intuitive design and customizable features increased employee satisfaction. Minnetronix values the fast customer service and flexible solution.
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Jedox helped VITA Zahnfabrik automate global sales reporting and forecasting. The company saved 4 hours a day on manual report... preparation at its U.S. location. Jedox enabled detailed sales forecasting in just 1.5 days and created a self-service reporting portal in one day. Integration with SAP provided a single source of truth and improved data transparency. Finance teams now access automated, up-to-date reports across the U.S. and Germany.
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Epicor solutions helped Owen Mumford cut waste by £300,000 per year and reduce inventory by over £3 million in four months. The company standardized... global operations on Epicor, improving data visibility and real-time decision making. Epicor QMS automated paper-based workflows, boosting productivity and supporting sustainability. Owen Mumford achieved six years of 100% on-time delivery and perfect quality audit scores with Epicor Advanced MES. Epicor also enabled easier compliance and supported rapid business growth.
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PTC Windchill helped WEINMANN Emergency unify product data and streamline compliance. The company faced fragmented systems and rising regulatory demands.... Windchill provided a single platform for CAD and complaint data, improving collaboration and audit readiness. Complaint handling became faster and more consistent. Teams now access real-time data, supporting global collaboration and regulatory compliance. IT operations are simpler, and workflows are audit-proof, supporting future innovation.
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Phocas Software helped Medical Supply Company (MSC) speed up reporting and data analysis. Before, MSC struggled with slow, complex SAP... Business One reports. Phocas made it easy for the sales team to create their own dashboards and reports. Now, they can spot at-risk accounts and sales opportunities fast. Customers also benefit from automated monthly sales and usage reports. Phocas integrates with SAP, making business intelligence simple for all skill levels.
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RadPhysics Services LLC used Nevron Chart for . NET to improve data visualization in their medical error reduction program for...radiation oncology. The company needed clear, robust graphics to present clinical results and support communication with hospital administrators and physicians. Nevron helped RadPhysics migrate to the latest charting version, providing custom support and visual enhancements. The new charts made data easier to understand and improved acceptance of the software. RadPhysics praised Nevron for its appearance, ease of use, and strong technical support.
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Alcon used Cube's semantic layer and Agentic Analytics to fix metric inconsistency and reduce AI risk. Before Cube, teams had... different KPI definitions and slow dashboard updates. Cube gave Alcon a single data model and strong access control. Now, users get fast, self-service analytics and answers beyond dashboards. The new system builds trust and cuts down on dashboard development.
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MobileFrame helped MicroVention, a medical device company, replace paper-based inventory counts with a mobile solution. Sales reps now use handheld... devices with scanners to track inventory at hospitals. This eliminated transcription errors and sped up cycle counts. Office and field staff productivity increased. MicroVention saw a 97% boost in field force efficiency and real-time reporting for better management decisions.
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Acrolinx helped Siemens Healthineers fix branding and product name inconsistencies across global teams. Before Acrolinx, content reviews took three weeks... and lacked unified standards. With Acrolinx, 270 writers checked over 5 million words in 2020. The review process now takes just two days. Teams now use a unified content style guide and consistent terminology.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Fujifilm Healthcare Americas used Foleon to manage and update a large content library after merging with Hitachi Medical Systems. The team faced... slow, manual processes that made content updates difficult and time-consuming. By switching to Foleon, they reduced content update time by 91%, going from one hour to just five minutes per update. Foleon's security features, including two-factor authentication and single sign-on, helped protect sensitive internal information. The platform also improved mobile responsiveness and made it easier for contributors to access and update content.
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B-Cure Laser used Taboola to lower their cost per acquisition by 25%. They created targeted video ads and landing pages... for pain relief products. Taboola’s Data Marketplace helped them reach specific audiences with relevant content. 30% of their leads now come from Taboola campaigns. The team saw higher quality leads and plans to keep using Taboola for future campaigns.
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Boston Scientific used RELAYTO to turn their ESG performance report into an interactive online experience. The company replaced a static... PDF with a dynamic, multimedia presentation. This new format highlights Boston Scientific’s global impact in science and healthcare. The interactive content helps communicate their mission to save and improve lives. The project shows how digital content can enhance healthcare reporting.
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Cochlear Americas used Rebrandly to simplify complex URLs for marketing campaigns. Their marketing team needed professional, trackable links for both... digital and print materials. Rebrandly let them quickly create branded links and QR codes, improving campaign tracking and appearance. The team could see which channels brought the best leads using Google Analytics and UTM parameters. The solution made it easy to organize, reuse, and manage links across teams, supporting both local and global campaigns.
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PharmaJet used Xerox managed IT services to move from a local server to a cloud-based system. This helped their small... team work from anywhere, just as the pandemic began. They avoided a $75,000 hardware investment and gained faster internet and better security. Xerox now provides full-time tech support and IT service management. PharmaJet can focus on delivering needle-free vaccine injectors worldwide.
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Sitecore helped Cochlear China shift from B2B to B2C marketing. The company used Sitecore XP Headless JSS hosted on Alicloud... to reach more consumers. Brand awareness grew by 56% year-over-year. Consumer engagement increased by 90% year-over-year. Web traffic rose 10% to 30% every two months. Content translation and authoring became faster and more accurate.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Sana Commerce Cloud helped AOSS Medical Supply save 50-100 hours for their sales team. Before, their old platform struggled with... complex orders and had less than 80% uptime. Sana Commerce Cloud enabled 100% adoption and doubled uptime. The new system removed manual order processing and improved customer satisfaction. AOSS now onboards new facilities faster and plans to add analytics and MRP integration.
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ShippingEasy helped Partners Medical Supplies Inc. improve order and shipping management. The team can now check shipment status quickly by... recipient, order, or tracking number. Integration with Amazon Seller Fulfilled Prime lets them buy shipping without logging into Amazon. Custom shipping profiles save time when shipping 100 items a day. Customer service is easy to reach and helpful.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Tecan used CaptivateIQ to automate its complex commission process. The finance team cut commission calculation time by 75%. Data rework... dropped by 25%, and errors decreased. Sales teams now see real-time commission data and clear visual charts. Tecan updates commission plans faster and gains better business insights. The company now spends less time on manual work and more on strategic tasks.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Xactly helped Ottobock automate 99% of its compensation plans. Payroll processing time dropped from weeks to just days. Sales reps... now see real-time commission data in Salesforce. Manual errors and disputes decreased. Ottobock aligned incentives with business goals and improved sales team engagement. The solution supports scalable, transparent compensation for a growing sales team.
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Pipefy helped Becton Dickinson cut 75% of full-time employees in customer onboarding. The company replaced manual workflows and decentralized tools... with Pipefy, centralizing requests across Latin America. This eliminated SLA delays and enabled real-time process tracking. BD scaled to 20 active processes in under a year, with over 600 employees using the platform. The solution improved operational efficiency and standardized workflows.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Countly helped IrisVision improve onboarding and product adoption for its wearable vision technology. The analytics platform gave IrisVision clear insights... into user friction points and product usage trends. This led to better onboarding services and more effective product roadmap planning. IrisVision used Countly to identify what drives retention and quickly act on data to boost customer experience. The team now relies on Countly for planning updates and understanding customer behavior.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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ScriptPro used emfluence to boost booth traffic at the JFPS Conference. They wanted more people to see their new robot... demo. emfluence ran a LinkedIn Sponsored InMail campaign targeting federal pharmacy professionals. The campaign sent 1,459 messages and got a 54% open rate. ScriptPro saw a 41% increase in badges scanned at the event.
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Optos uses the Delivra API to connect real-time customer data with email marketing. This lets them send personalized onboarding, upgrade,... and service emails. Automated journeys reach open rates of 51.58% and click-through rates of 8.56%. Segmented mailings average a 6.01% click rate. Real-time CRM integration ensures every message matches the customer’s purchase path. Delivra helps Optos boost engagement and support sales and service teams.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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MMCI Holdings unified tax compliance across four business units by switching to TaxCloud. Their old provider, TaxJar, could not integrate... with Odoo, causing workflow issues. TaxCloud’s API and pricing fit MMCI’s needs and worked with their Odoo ERP. Sodexis ensured a smooth integration and ongoing support. MMCI now relies on TaxCloud for real-time tax calculations and plans to automate all sales tax filings.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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PTC Windchill helped WEINMANN Emergency unify product data and streamline compliance. The company faced fragmented systems and rising regulatory demands.... Windchill provided a single platform for CAD and complaint data, improving collaboration and audit readiness. Complaint handling became faster and more consistent. Teams now access real-time data, supporting global collaboration and regulatory compliance. IT operations are simpler, and workflows are audit-proof, supporting future innovation.
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Evatic helped Nerliens Meszansky manage service operations for laboratory equipment. Before Evatic, they used Excel and other tools, which made... it hard to track service and manage tasks. With Evatic, they gained real-time updates, automated invoicing, and detailed service reports. The integration with Visma accounting saved time and reduced manual work. Nerliens now delivers faster, more accurate service to customers.
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Million Tech implemented an RFID Inventory System for a top Hong Kong medical supplies manufacturer. Manual inventory tracking caused frequent... errors and slow reconciliation with hospitals. The RFID solution linked each item to delivery notes and expiry dates, enabling instant identification and rapid stock rotation. Inventory reconciliation time dropped by 80%. Picking accuracy rose from 85% to 99.5%. The system built trust with hospital clients and freed staff for higher-value tasks.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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AroFlo helped Melbourne Technical Solutions streamline admin from day one. Steve, the owner, uses AroFlo to handle invoicing, timesheets, and... paperwork on-site. This lets him focus on servicing and repairing medical equipment for dental, medical, and podiatry clients. AroFlo’s workflow automation means no double-handling and instant paperwork, freeing up Steve’s weekends. Revenue has grown every month since using AroFlo, and client service is faster and more efficient.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Dexcom used DataGrail to automate privacy request management. The company processed requests three times faster after switching solutions. By building... a custom bot with DataGrail’s API, Dexcom saved 800-1,200 hours per month across three teams. Automation reduced manual work and improved compliance. The privacy team now spends more time on proactive reporting and risk mitigation.
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Files. com helped Singular Genomics deliver 100TB sequencing runs in hours instead of days. The company replaced AWS Transfer Family...and legacy MFT tools with Files.com, speeding up data delivery and simplifying HIPAA compliance. Scientists now get one-click access to results, and IT teams save time and reduce cloud costs. Built-in SSO, MFA, and audit trails ensure secure, compliant workflows. The new system supports rapid research and global data exchange for life sciences.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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ISI Group needed a document management system to comply with US FDA 21 CFR Part 11 regulations for electronic records and signatures. They evaluated 15... systems, focusing on compliance, cost, and usability. FileHold was chosen for its affordability, ease of use, and adequate compliance features. ISI Group validated FileHold by creating a formal protocol, defining intended use, and referencing vendor documentation. The system now supports regulatory recordkeeping and document approval processes.
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Rodenstock uses Uptempo to manage marketing in 85 countries. The company needed more transparency and speed in global campaign planning... and budgeting. Uptempo's platform helped Rodenstock centralize marketing assets, streamline campaign planning, and monitor budgets. Over 300 users log in monthly, accessing 12,000 assets and downloading 4,000 items each month. Rodenstock now adapts campaigns faster and manages budgets more efficiently across all regions.
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Sitecore helped Cochlear China shift from B2B to B2C marketing. The company used Sitecore XP Headless JSS hosted on Alicloud... to reach more consumers. Brand awareness grew by 56% year-over-year. Consumer engagement increased by 90% year-over-year. Web traffic rose 10% to 30% every two months. Content translation and authoring became faster and more accurate.
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HIVO helped SomnoMed unify global brand operations across Europe, North America, and Asia Pacific. The platform replaced costly, ineffective digital... asset tools with a single source of truth for marketing assets. Teams now use dynamic templates for on-brand content creation, reducing bottlenecks and saving time. Automated consent management ensures compliance and lowers legal risk. Shared links streamline collaboration and speed up campaign execution.
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Rodenstock used the Coupa platform to digitize procurement in just nine months. They achieved a 100% rate for due diligence... checks on new suppliers. Audit preparation time dropped by over 50% thanks to centralized data and better transparency. The solution automated risk assessments and improved collaboration across procurement, accounting, and controlling teams. Manual onboarding and fragmented IT systems were replaced with streamlined, digital processes.
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Smith & Nephew used eyebase to manage and distribute thousands of medical documents. They needed to deliver up-to-date information to... healthcare professionals and patients in many languages. eyebase set up automated workflows, folder structures, and approval processes. The solution included e-commerce and Web2Print modules for digital and printed materials. Orders are processed and finalized automatically, then sent to printers for fulfillment. All marketing and brand assets are managed in the eyebase DAM.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
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Intech used Sociabble to improve internal communication and employee engagement. The company connected office and frontline workers across nine global... locations. In just two months, 60% of employees joined the platform, including 35% of frontline staff. User-generated content made up 48% of posts, helping build a sense of community. Sociabble's tools like branded apps and translation features helped bridge communication gaps.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Zoho CRM helped Agappe Diagnostics centralize sales and service operations. Before Zoho, Agappe struggled with scattered data and lacked a... single system for account management. Zoho CRM provided automation, custom modules, and mobile access for field agents. Integration with Zoho Desk and Xtend Call Center gave agents full customer context. Agappe saw an 80% increase in productivity and improved reporting transparency. The solution enabled seamless digital transformation and better customer service.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Straumann Group cut average handling time to 3–5 minutes per call using Panviva. The company replaced a 300–400 page paper... catalog with a digital knowledge base. Agent onboarding time dropped from 3–4 weeks to just 2 weeks. Agents now recommend complete product sets, reducing callback rates. Panviva became key for opening Straumann Group’s Costa Rica facility.
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Bloomfire helped Dexcom's marketing research team share insights across the company. Before Bloomfire, employees struggled to find reports and often... emailed the team for help. After implementing Bloomfire, 90% of users reported satisfaction with the platform. 84% found it easy to search for information. 81% said they better understood Dexcom's customers. The platform made knowledge sharing faster and more efficient for over 20 business functions.
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LiveTiles Intranet helped Widex launch a global healthcare enterprise intranet fast. Widex needed a central platform for communication and collaboration... across its worldwide teams. LiveTiles delivered a customizable intranet on Office 365, accessible to over 2,000 users, including those at production units and sales companies. The solution enabled targeted news distribution, local sub sites, and collaborative workspaces. Widex staff now share resources and updates easily, supporting company-wide goals and engagement.
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KMS Lighthouse helped GE Healthcare cut call center error rates from 1. 6% to 0.12%. The knowledge management system made...work instructions available in 3 clicks or less. New hires reached QA and AHT goals in under 90 days, down from 6 months. Agents found the tool easy to use, even in a complex, regulated environment. This improved efficiency and accuracy for GE Healthcare's support teams.
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JAGGAER eProcurement helped Hologic save over $1. 5 million in the first year. Hologic lacked visibility into spend and struggled...with decentralized purchasing. JAGGAER enabled centralized procurement, integrated with ERP, and streamlined approvals. pCard usage dropped by 55%. Approval times fell from three days to minutes. The procurement team is now seen as a strategic partner across the company.
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Contract Eagle helped Obex Medical manage complex contracts and strict KPIs for major healthcare clients. Obex faced risks of missing... deadlines and losing key accounts due to manual processes. With Contract Eagle, automated reminders and flexible fields made compliance easier. The team now meets reporting requirements and avoids contract expirations. Implementation was simple and the product is easy to use. Obex now feels secure managing contracts and customer relationships.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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Conga Smart CPQ helped a medical devices manufacturer cut quote approvals and generation times by 99%. The company managed 12... complex product families on one platform. Before Conga, quoting took up to 1.5 weeks and relied on error-prone spreadsheets. Now, 70 global sales reps quote autonomously and quickly. Integration with Microsoft Dynamics 365 and support from SolutionSpace drove digital transformation and sales process consistency.
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