Conversation Intelligence Customer wins | Real Customer Results Across Industries 2026

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.
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CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.
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CallRail helped Humberview Group track calls and improve lead management. The automotive group used CallRail to see which marketing campaigns... drove phone calls. This made it easier to measure ROI and adjust ad spend. Humberview Group gained better insights into customer behavior. The team improved sales processes and increased efficiency with call tracking.
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Rafiki helped Azuga cut attrition rates by 30-40% and boosted demos booked by new SDRs. Azuga used Rafiki's AI conversation... analytics to audit 4X more calls and deliver monthly feedback to over 100 SDRs. The tool improved sales team performance, enabled targeted coaching, and saved resources. Affordable pricing made Rafiki accessible for both sales and customer success teams, driving better collaboration and growth.
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Calabrio ONE Analytics helped Peckham Inc. reduce long hold and silence times in their contact centers. Peckham used analytics to... find the root causes of delays, like agents not being ready for extra questions and customers searching for info. They updated IVR messages, improved the knowledge base, and coached agents. As a result, Peckham now earns $2.7 million more each year and agents handle one more call per hour. Wait times and handle times are shorter, making the experience better for everyone.
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Calabrio ONE Analytics helped Peckham Inc. reduce long hold and silence times in their contact centers. Peckham used analytics to... find the root causes of delays, like agents not being ready for extra questions and customers searching for info. They updated IVR messages, improved the knowledge base, and coached agents. As a result, Peckham now earns $2.7 million more each year and agents handle one more call per hour. Wait times and handle times are shorter, making the experience better for everyone.
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Enthu. AI helped Storage360 improve sales conversion rates by 23 percentage points. The company automated QA for 100% of calls,...reducing QA time by 90%. Managers now coach agents with instant AI feedback and standardized scorecards. Coaching sessions are shorter and more targeted. Agents receive feedback in real time, leading to faster learning and better performance.
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Abstrakt helped MJR Capital Services improve revenue collection. The company used Abstrakt to train agents and monitor calls. New collectors... increased revenue collected by 67% in their first month. Tenured collectors saw a 51% lift in revenue. Agent onboarding time dropped by 87.5%. MJR now audits 100% of calls, up from 5-10%. RPCs converted to PADs increased by 377%.
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Alliant used Neutronian certified audience segments to test data quality in advertising. Causal IQ ran campaigns comparing Alliant's certified segments... to non-certified third-party segments. The test showed Alliant segments delivered lower conversion costs and higher video engagement rates. Alliant proved that certified, high-quality data improves campaign performance for advertisers. This case highlights the value of data quality in marketing and advertising.
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Archenia helped a leading US for-profit education institution lower acquisition costs and improve agent performance. The institution wanted to increase... enrollments and convert more inbound calls into leads. Archenia used its Qualified Leads Marketplace and Call Analytics to boost quality phone calls and track results. Automated call scoring and detailed reporting enabled the customer to optimize advertising spend and caller experience. The result was significant improvements in media and operational efficiency.
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Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure... improved reliability and sped up production. Nine became the first free-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.
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Allego helped Clarivate consolidate sales enablement tools into one platform. Clarivate replaced Highspot and Brainshark with Allego for unified content,... learning, and coaching. The company migrated over 11,000 content items, 200 courses, and 2,000 users. Adoption reached 85% and sellers viewed 193,000 pieces of content. Clarivate created 300 Digital Sales Rooms in 60 days and lowered costs by consolidating platforms.
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Gong helped Piano boost its forecast accuracy to 90%. Before Gong, Piano struggled with fragmented data and unreliable revenue predictions.... Gong unified sales data and automated reporting, saving the team hours each week. The platform enabled strategic decision-making and improved transparency. Piano now uses AI-driven insights to manage risk and allocate resources more effectively.
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Productive helped Charles M, VP Sales, solve issues with incomplete CRM data and unclear sales call quality. The mobile app... automated conversational data entry into Salesforce, syncing keywords, notes, and tasks. This led to a 50% increase in data-based decision accuracy and improved KPI completion. Charles gained a complete overview of the sales funnel without changing his leadership style. Productive enabled 100% accurate CRM data entry for mobile sales teams.
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MeetRecord helped Bookmate cut new hire ramp-up time by 2x. Bookmate used MeetRecord’s snippet-sharing and AI-powered onboarding tools. New hires... became productive twice as fast. Knowledge sharing was 3x faster. Team efficiency increased by 50%. Bookmate improved onboarding and team performance with MeetRecord.
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Modjo helps Doctolib improve sales team performance and spread best practices. Doctolib saw a 44% increase in conversion rate after... using Modjo. New employees generate twice as much revenue with Modjo. Top Modjo users at Doctolib produce 70% more monthly recurring revenue than occasional users. The tool supports coaching, learning, and secure data handling for Doctolib's large team.
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Voyc enabled Specialist Motor Finance to monitor 100% of customer calls, up from just 2. 5%. The platform helped identify...25% more vulnerable customers and reduced manual QA time by 98%. Specialist Motor Finance avoided at least £3450 in potential FCA redress. Coaching speed improved, cutting delivery from one month to under one week. The solution delivered measurable impact in just 77 days.
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Jiminny helped Lemon. io cut churn from 66% to 25% in just two months. The team used Jiminny to review...calls and target the best customer personas. Win rates increased from 8.5% to 12% within 30 days. Onboarding time for new reps dropped by 20%. Sales reps closed twice as many deals in their second month. Data-driven coaching improved employee retention and performance.
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Handy. ai helped LakeFront Resorts in Ontario, Canada, improve guest experience with its AI Concierge. The resort faced language barriers...and high operational costs, with service ratings stuck below 8.5. The AI Concierge provided multilingual support, integrated with CRM and HRM systems, and managed staff tasks. Response times dropped from two hours to under ten minutes. Remote support costs fell by 22%. Guest ratings on Booking.com rose to 8.8 within three months.
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ZoomInfo helped Palo Alto Networks uncover over 1,500 new accounts using sales intelligence data. The platform improved sales productivity with... intent data and Scoops, enabling faster prospecting and pipeline growth. Operations teams used ZoomInfo DaaS and Operations to clean, segment, and deduplicate thousands of accounts, saving significant time. ZoomInfo's company ID and data enrichment features streamlined territory planning and account management. The partnership supports both tactical sales execution and long-term data strategy as Palo Alto Networks scales.
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Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
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EventEngage used Fireflies to save hours on documenting client meetings. Fireflies is an AI tool that transcribes and organizes meeting... notes. EventEngage no longer spends extra time writing up meeting details. The tool helps them keep track of important discussions and decisions. This makes their work faster and more organized.
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