Rafiki AI
- Information Technology And Services
- Small
USA
Rafiki AI used its own platform to automate quarterly business reviews. The team replaced manual slide deck creation with AI-driven... account summaries and real-time call analysis. This shift let them focus QBR meetings on strategy, not data assembly. Automated workflows reduced prep time and improved action tracking. The result was more productive, forward-looking QBRs for the revenue team.
Mirakl
- Information Technology And Services
- Medium
Paris, France
Gong helped Mirakl cut ramp times and speed up time-to-first-deal for new sales reps. Mirakl used Gong AI to spot... a key product opportunity in the U.S. market, leading to a new revenue stream. The platform replaced manual shadowing with AI-driven coaching, making onboarding faster and more effective. Mirakl expanded Gong adoption across EMEA, boosting global collaboration and alignment. Gong became central to Mirakl’s enablement strategy, supporting growth and market agility.
Directus
- Information Technology And Services
- Small
New York, USA
Avoma helped Directus save 20 hours each week and increase account executive capacity by 15 discovery calls. The sales team... cut follow-up email time by 89% using Avoma’s AI-powered tools. Avoma automated meeting transcription, CRM logging, and follow-up emails, replacing manual work. Marketing used Avoma to capture customer insights and speed up case study creation. Flexible pricing let Directus tailor licenses for different teams. Avoma’s AI features improved productivity and collaboration across sales, marketing, and customer success.
Applause
- Information Technology And Services
- Medium
Framingham, USA
Applause used Allego to improve its sales onboarding and bootcamp programs. The company faced challenges standardizing onboarding across regions and... struggled with reps not retaining training. By adopting Allego, Applause made its onboarding and bootcamp experiences more engaging. Reps and managers gave positive feedback on the new approach. The solution helped Applause deliver more effective sales training.
Lemon.io
- Information Technology And Services
- Small
Kyiv, Ukraine
Jiminny helped Lemon. io cut churn from 66% to 25% in just two months. The team used Jiminny to review...calls and target the best customer personas. Win rates increased from 8.5% to 12% within 30 days. Onboarding time for new reps dropped by 20%. Sales reps closed twice as many deals in their second month. Data-driven coaching improved employee retention and performance.
Syncro
- Information Technology And Services
- Medium
Seattle, USA
ZoomInfo GTM Studio helped Syncro, an IT management software company, launch 35 campaigns in just a few months. Syncro moved from... inbound-only marketing to a data-driven outbound engine. The platform enabled Syncro to identify managed service providers, automate campaign workflows, and personalize outreach. This led to $400,000 in pipeline and $150,000 in revenue, with $100,000 ARR from website visitor plays. Syncro's marketing team now runs rapid, always-on campaigns without bottlenecks.
CallMiner helped RDI use conversation analytics to find better and faster ways to work. RDI saw new opportunities for projects... by using CallMiner’s platform. The tool sparked creativity in both RDI and its clients. RDI improved daily operations and opened doors to more business. The company recommends CallMiner for deeper insights and faster results in contact centers.
CallMiner helped RDI use conversation analytics to find better and faster ways to work. RDI saw new opportunities for projects... by using CallMiner’s platform. The tool sparked creativity in both RDI and its clients. RDI improved daily operations and opened doors to more business. The company recommends CallMiner for deeper insights and faster results in contact centers.
Alliant used Neutronian certified audience segments to test data quality in advertising. Causal IQ ran campaigns comparing Alliant's certified segments... to non-certified third-party segments. The test showed Alliant segments delivered lower conversion costs and higher video engagement rates. Alliant proved that certified, high-quality data improves campaign performance for advertisers. This case highlights the value of data quality in marketing and advertising.
Enthu. AI helped Storage360 improve sales conversion rates by 23 percentage points. The company automated QA for 100% of calls,...reducing QA time by 90%. Managers now coach agents with instant AI feedback and standardized scorecards. Coaching sessions are shorter and more targeted. Agents receive feedback in real time, leading to faster learning and better performance.
Voiceops helped Truehold automate QA on 100% of sales calls in just 30 days. Before Voiceops, Truehold manually reviewed only... 2% of calls, slowing coaching and missing key insights. With Voiceops, they lifted first-call conversion by 20 points, moving from the high 70s to the low 90s. Managers now spend less time on manual reviews and more on live coaching. Truehold avoided over $200K in planned QA headcount costs and gained richer insights from every conversation.
The Conversation Intelligence Blueprint for Better Selection Decisions in Insurance
Adrian Flux
- Insurance
- Large
Norwich, UK
Adrian Flux used Voyc to automate call auditing and coaching. Before Voyc, managers spent hours manually reviewing a small sample... of calls. Now, 100% of calls are monitored and scored. Managers use transcripts and summaries to quickly find key moments and trends. This saves time, speeds up customer resolutions, and improves coaching. The team can now support vulnerable customers better and ensure compliance across all calls.
The Latest Conversation Intelligence Deployments delivering value in Education
One of the largest for-profit education institutions in the United States
- Education
- Very Large
USA
Archenia helped a leading US for-profit education institution lower acquisition costs and improve agent performance. The institution wanted to increase... enrollments and convert more inbound calls into leads. Archenia used its Qualified Leads Marketplace and Call Analytics to boost quality phone calls and track results. Automated call scoring and detailed reporting enabled the customer to optimize advertising spend and caller experience. The result was significant improvements in media and operational efficiency.
The Latest Conversation Intelligence Deployments delivering value in Information Services
Wolters Kluwer GRC
- Information Services
- Very Large
Alphen aan den Rijn, Netherlands
Outdoo helped Wolters Kluwer GRC cut sales coaching costs by 55%. The team replaced Gong with Outdoo for AI call... coaching and Dynamics 365 integration. Every sales call is now recorded, transcribed, and scored using a behavioral scorecard. Call notes and follow-up tasks sync automatically to Dynamics 365. Coaching is now consistent and data-driven, not just based on memory.
Conversation Intelligence in Action in Other Industries
Charles M | VP Sales
Productive helped Charles M, VP Sales, solve issues with incomplete CRM data and unclear sales call quality. The mobile app... automated conversational data entry into Salesforce, syncing keywords, notes, and tasks. This led to a 50% increase in data-based decision accuracy and improved KPI completion. Charles gained a complete overview of the sales funnel without changing his leadership style. Productive enabled 100% accurate CRM data entry for mobile sales teams.
MJR Capital Services
- Financial Services
- Medium
Canada
Abstrakt helped MJR Capital Services boost revenue collected by 67% for new collectors in the first month. Tenured collectors saw... a 51% lift in revenue. Agent onboarding time dropped by 87.5%, getting new agents on the phones within hours. Abstrakt enabled 100% call auditing with AI-generated summaries, eliminating bias and improving compliance. MJR Capital Services also achieved a 377% increase in RPCs converted to PADs.
Modjo helped Pickup cut post-call processing time by 50%. Pickup, a La Poste Group subsidiary, handles over 3,000 calls daily... for parcel management and retail partner support. Before Modjo, agents spent 2 minutes per call on manual CRM updates. With Modjo, this dropped to 1 minute, saving 30–40 seconds per call. CRM data quality improved, and agent productivity increased. Salesforce integration was fast and easy, with strong support from Modjo’s team.
The Latest Conversation Intelligence Deployments delivering value in Hospitality
LakeFront Resorts
- Hospitality
Handy. ai helped LakeFront Resorts in Ontario, Canada, improve guest experience with its AI Concierge. The resort faced language barriers...and high operational costs, with service ratings stuck below 8.5. The AI Concierge provided multilingual support, integrated with CRM and HRM systems, and managed staff tasks. Response times dropped from two hours to under ten minutes. Remote support costs fell by 22%. Guest ratings on Booking.com rose to 8.8 within three months.
Recent adoption and success with Conversation Intelligence software in Manufacturing
ZEISS
- Manufacturing
- Very Large
Oberkochen, Germany
ZEISS uses Cisco solutions to protect its production integrity. The company gains full visibility into industrial assets and their vulnerabilities.... Cisco helps ZEISS detect unexpected behavior that could signal threats. This improves security and reduces risk for ZEISS manufacturing operations. The solution supports safe, reliable production.
Driving ROI and results: Understanding the Impact of Conversation Intelligence in Automotive
Humberview Group
- Automotive
- Large
CallRail helped Humberview Group track calls and improve lead management. The automotive group used CallRail to see which marketing campaigns... drove phone calls. This made it easier to measure ROI and adjust ad spend. Humberview Group gained better insights into customer behavior. The team improved sales processes and increased efficiency with call tracking.
Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
EventEngage used Fireflies to save hours on documenting client meetings. Fireflies is an AI tool that transcribes and organizes meeting... notes. EventEngage no longer spends extra time writing up meeting details. The tool helps them keep track of important discussions and decisions. This makes their work faster and more organized.
