Hospital & Health Care: Case Studies, ROI & Implementation Examples

Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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CareMonitor used 8x8 CPaaS to improve its telehealth platform. The company integrated SMS and video APIs to deliver critical healthcare... notifications and enable seamless video appointments. During the Covid-19 pandemic, CareMonitor supported over one million patients and now handles thousands of daily interactions. The 8x8 solution saved 30% in development time and reduced DevOps workload. This allowed CareMonitor to focus on new features and innovation.
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CareMonitor used 8x8 CPaaS to improve its telehealth platform. The company integrated SMS and video APIs to deliver critical healthcare... notifications and enable seamless video appointments. During the Covid-19 pandemic, CareMonitor supported over one million patients and now handles thousands of daily interactions. The 8x8 solution saved 30% in development time and reduced DevOps workload. This allowed CareMonitor to focus on new features and innovation.
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Intermedia Unite helped Envita Medical Centers move to remote work fast. The transition allowed uninterrupted patient care from home. Brian... Harrison, president of Envita, praised the solution. The case highlights remote healthcare delivery and cloud communications. Intermedia enabled secure, reliable connections for medical staff. Envita kept serving patients without disruption.
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AireSpring helped a large, public healthcare provider fix slow support and network access issues. The provider's old carrier blocked direct... communication with technicians and delayed network changes. AireSpring gave the IT team open access to their MPLS network and included them in calls with carrier technicians. Fast, multi-tiered support and 24/7 network monitoring improved reliability. The healthcare provider can now quickly add new circuits and grow without delays.
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Mitel helped Blanchard Valley Health System launch a telemedicine platform during the Covid-19 pandemic. The new communication system enabled remote... consultations and supported patients in crisis. BVHS reduced costs by eliminating expensive maintenance contracts. The solution was easy to manage and allowed fast adaptation to changing needs. The platform scaled with BVHS’s growth and improved reliability for healthcare operations.
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Mitel helped Blanchard Valley Health System launch a telemedicine platform during the Covid-19 pandemic. The new communication system enabled remote... consultations and supported patients in crisis. BVHS reduced costs by eliminating expensive maintenance contracts. The solution was easy to manage and allowed fast adaptation to changing needs. The platform scaled with BVHS’s growth and improved reliability for healthcare operations.
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Genesys Cloud CX helped Yale New Haven Health cut repeat calls by 50%. The health system unified patient access and... integrated Health CX with Epic. This made it easier for patients to schedule and contact care teams. Call handle time dropped by about one minute. Each interaction now saves 15–30 seconds. Managers can adjust operations in real time, improving patient satisfaction and scaling access without extra staff.
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CloudTalk’s Power Dialer helped Dentakay boost monthly call volume by 150% in 8 months. The dental tourism leader switched from... an unreliable VoIP system to CloudTalk, improving call quality and agent efficiency. Integration with Zoho CRM streamlined workflows and automated call logging. Dentakay scaled from 120 to 165 agents, saving time for 90% of staff. The sales team gained deeper insights and increased conversion rates with advanced reporting.
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Evara Health used Talkdesk Healthcare Experience Cloud to cut patient wait times by 98%. They automated 45% of call volume... with Talkdesk Autopilot, letting agents focus on complex issues. Before, patients waited 20 to 60 minutes to reach an agent. Now, self-service options let patients reschedule, cancel, or book appointments without speaking to staff. This improved patient access and satisfaction, setting new standards for healthcare efficiency.
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SharpenCX helped OLE Health move to a cloud-native contact center. OLE Health improved agent performance with custom metrics and real-time... dashboards. The team could now work from home easily, even during the Omicron COVID-19 surge. SharpenCX’s data science team built custom reports for leadership and managers. OLE Health saw faster setup, better reporting, and more agent visibility. The transition was smooth with strong support and training.
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Puzzel’s Conversational Intelligence helped ApoEx, a Swedish pharmacy, cut information searches by 50%. The company brought customer service in-house and... needed to train new agents quickly. With AI-powered conversation analysis, agents learned from real calls and improved their skills. ApoEx also reduced call wait times by 35% and lowered staffing needs by 3.5 FTEs. The team now answers questions faster and with more confidence.
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Vigilance Health used Dialpad AI to improve patient care and team confidence. The team saved at least five hours a... week with real-time call transcription. Custom Moments and live sentiment analysis helped them spot patient trends and train staff better. Live coaching features let supervisors support agents during calls. Click-to-call integration with their patient record system made communication faster. Vigilance Health plans to use more Dialpad features to boost efficiency and patient satisfaction.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual appointment management and lacked integrated call routing. Knowlarity’s cloud-based system automated appointment booking and call tracking. Integration with Microsoft Dynamics CRM enabled agents to view caller profiles and log missed calls. Clinic managers gained real-time call recordings and performance insights. The solution streamlined business operations and improved customer experience.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual appointment management and lacked integrated call routing. Knowlarity’s cloud-based system automated appointment booking and call tracking. Integration with Microsoft Dynamics CRM enabled agents to view caller profiles and log missed calls. Clinic managers gained real-time call recordings and performance insights. The solution streamlined business operations and improved customer experience.
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SmartChoice replaced the health center’s outdated phone system with a cloud-based UCaaS solution. The upgrade fixed dropped calls, unclear conversations,... and costly transfers between five locations. Staff learned the new system quickly, with zero disruption to patient service. Real-time analytics and advanced IVR improved call handling and staffing. The center cut voice expenses and set a foundation for future growth.
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Exotel helped Medcare Hospitals & Medical Centres cut patient no-show rates from 24% to 14%. Automated appointment reminders replaced manual... calls, freeing staff for patient care. Real-time analytics gave leaders better insight into appointment trends. Staff productivity improved and patient experience got better. Revenue increased due to optimized resource use. Medcare now delivers smoother, more reliable healthcare appointments.
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SingleComm helped Kaweah Health System improve patient communications and staff efficiency. The hospital used SingleComm’s contact center platform to reduce... hold times by 10x and cut call abandonment by 80%. Staff monitoring features let managers track activities and support remote work. These changes led to better patient service and lower staffing costs. Kaweah Health now delivers a more positive experience for patients and employees.
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Qminder helped Cure 4 The Kids Foundation track patient wait times from arrival to paperwork completion. Before Qminder, staff used... a clipboard sign-in sheet that did not capture accurate timing. With Qminder, every patient’s check-in and service time is recorded. Managers use real-time dashboards to monitor front desk performance. The foundation saw improved efficiency and better analytics for patient management.
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FluentStream helped Oakview Dermatology manage 10,000 patient calls per month across nine locations. Oakview used FluentStream’s cloud-based call center and... mobile app to support remote work and outsourced call center operations. The platform’s analytics and feedback tools improved staff training and resource planning. Oakview saw better interoffice communication and more efficient patient service. The support team at FluentStream was praised for fast, accurate help.
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Observe. AI helped Signify Health cut onboarding time and boost agent confidence. Real-time Agent Assist raised new hire proficiency from...70% to 82% in one year. Conversion rates for in-home visits increased from 30% to 34%. Auto QA scaled call reviews from 70,000 to 65 million annually. Agents now get live prompts, better coaching, and more time for complex calls.
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Qmatic Orchestra helped Westfriesgasthuis, a Dutch hospital, remove service counters and cut waiting lines. Patients now check in at self-service... terminals and see their status on digital screens. Staff greet patients, enter data, and take samples in one step. The hospital improved patient flow and communication. Real-time data and digital signage made the experience smoother for 450 daily visitors.
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3CX helped Animal Hospital of Malmö connect five clinics with one phone system. The hospital replaced its old MD110 system... with 3CX for easier integration, call recording, and call statistics. Staff now manage calls across all sites, improving emergency response and customer service. The switch lowered telephony costs and made administration simple. Employees can call between clinics for free, boosting productivity.
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LookDeep uses Unitel Voice to support inpatient care solutions. The company values Unitel Voice for its excellent call quality and... tailored features. Simple pricing and no long-term contracts help LookDeep stay flexible. The phone system helps LookDeep deliver ongoing value to hospitals. Narinder Singh, President, highlights the great value for the price.
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Open LMS helped the Academy of Family Physicians of Malaysia cut administrative processing time by 40%. AFPM used Open LMS... to support blended and remote learning for 2,000 students and family physicians. The platform made it easier to manage courses, track compliance, and give feedback. Instructors improved grading turnaround by 30%. AFPM expanded access to training without adding to admin workload.
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Penn Medicine Academy used Content Controller to centralize compliance training for over 60,000 learners. The platform helped them track regulatory... training and avoid duplicate course assignments. Versioning updates now take less than a minute, down from an hour. The team can quickly provide compliance reports for audits. Content Controller made LMS transitions easier and improved the user experience for 4,000 team members.
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NLCHI needed to quickly deliver SCORM compliant health training to three types of health system decision-makers. They had to retain... old learner records, redevelop courses for more interactivity, and set group-based content restrictions. BaseCorp used SkillBuilder LMS to match the old course flow, maintain interactivity, and integrate with employee IDs. The team cleaned up historical user data and met strict privacy rules. NLCHI launched the new training program on time and started a three-year partnership with BaseCorp.
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Northwell Health used Qooper to scale over 50 mentoring programs for 85,000 employees. The platform helped boost career growth, inclusion,... and employee development. Mentor matching, training, and integrations reduced admin work. Northwell Health saw a more personalized and impactful mentoring experience. The solution made it easy for administrators and users to participate in mentoring.
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CAE Healthcare used Administrate's Training Management Platform to deliver on-demand ventilator training in just 11 days. The company created a... new ventilator prototype in response to COVID-19 and needed to train frontline healthcare professionals quickly. Administrate enabled CAE Healthcare to manage large-scale training operations efficiently. Hundreds of ventilators are now shipped weekly, with adaptive e-learning modules supporting healthcare staff. The partnership helped CAE Healthcare scale training during a critical time.
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Accord LMS helped Health Prime International automate and scale employee training as the company grew from 30 to over 500 staff. The platform enabled... consistent compliance training for HIPAA and OSHA, supporting regulatory needs. With Accord LMS, two staff now manage 90% of all training, eliminating the need to hire more trainers. Audit preparation is faster, with training certificates easily reported in minutes. The solution increased training sessions for both employees and clients.
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Relias helped Rappahannock Area Community Services Board cut overdue trainings from over 1,600 to under 1% of staff. The organization gained... real-time compliance visibility and reduced audit risk. Automation replaced manual processes, freeing HR staff for higher-value work. Leaders now use data to manage proactively, not reactively. Staff engagement and audit readiness improved across the board.
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Auzmor Learn helped Homeward Bound save $150,000 each year. The company used the LMS to train 300 employees across 22... locations. They improved compliance training and made onboarding faster. The Minnesota Department of Health praised their organized training records. Homeward Bound now tracks training completions and certificates easily. The platform made employee development and compliance training simple and effective.
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Workleap AI helped Evora Hospice boost employee feedback response rates from 21% to 60%. Manager response time dropped from 10... minutes to 3 minutes. eNPS rose to 63, 50% above industry benchmarks. 99% of staff received peer recognition in 11 months. Custom survey insights surfaced in minutes, not days. Workleap AI turned feedback into action and built trust across teams.
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Vivalia used Dokeos LMS to train 1,500 nurses across six hospitals in Belgium. The platform helped structure onboarding and harmonize... internal procedures for new and existing staff. Dokeos enabled blended learning, combining in-person and online modules, and made training accessible at any time. Vivalia created tailored learning paths and tracked completion with certificates. The LMS supported ongoing skill development and consistent practices across all sites.
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Buffalo Rehab Group used Learn365 to fix disorganized learning and development. Before, training materials were scattered and hard to track.... Learn365 gave them a single place for all training, mentorship, and career growth. HR could now track progress and support employees better. After switching, they reached a 97% employee retention rate, with some months at 100%. More staff joined learning programs, and HR could predict team performance using real-time data.
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Totara helped Royal Berkshire NHS Foundation Trust create RISE, a digital talent management system. Before RISE, appraisals and workforce planning... were fragmented and paper-based. With Totara, over 85% of staff now complete appraisals online, and 80% use personalized dashboards. Administrative processing time dropped by 30%. The Trust gained real-time workforce insights, improved leadership development, and increased inclusion. RISE set a new standard for talent management in healthcare.
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Optimizely helped Home Instead launch a new digital platform for over 650 franchise websites. The solution unified 15,000 pages with... a consistent design and language. The new site achieved a 90+ rating on the Site Improve tool for SEO and AA compliance. Home Instead now offers a better experience for caregivers and seniors. Real-time analytics support ongoing site improvements.
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WebEngage helped Vezeeta boost pharmacy orders by 47%. Vezeeta used push notification campaigns to engage and retain users. The platform... enabled new-user journeys, booking confirmations, and repeat booking reminders. Patients now get appointment and medication reminders, making access to care easier. Vezeeta moved from offline to digital, improving patient and doctor experiences.
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Iterable SMS helped Thirty Madison boost conversions by over 20%. By moving SMS opt-in earlier in the patient intake, opt-in... rates rose and more than 50% of leads were likely to convert to subscription. Consultation completion rates increased by double digits. A/B testing improved payment capture for 6% more patients with failed payments. AI-powered features drove a 30% increase in open rates and a 7% lift in click-through rates. Thirty Madison now delivers more personalized, timely care to patients.
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Experiture helped a leading healthcare provider boost patient engagement. The provider used Experiture’s platform for personalized, omni-channel communication. They saw... a 35% increase in appointment bookings. Patient satisfaction improved by 20%. Service utilization grew by 25%. Automated workflows and data-driven messaging drove these results.
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Leadfox helped Bonjour-santé cut email creation time by 50%. The team now builds automations and landing pages quickly, without needing... a designer or developer. Support is available in under five minutes. Bonjour-santé sends frequent, effective communications to clients. The all-in-one tool gives them flexibility and speed for their marketing needs.
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Redpoint CDP helped a Fortune 20 healthcare payer and pharmacy benefits company replace their homegrown customer data platform. The company faced... slow campaign execution and static segmentation. Redpoint CDP enabled real-time member profiles and dynamic segmentation. Campaign creation time dropped by over 50%. Marketers gained independence from IT and improved member engagement.
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NHS Blood & Transplant used Dotdigital to add WhatsApp reminders to their donor communication. WhatsApp open rates reached 83%. No-show... rates for black heritage donors dropped by 40%. White donor no-shows fell from 10% to 7%. The change led to 1,080 extra Ro blood donations each year. Donors could confirm or reschedule with one tap, making it easier to give blood.
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ActiveCampaign helped myMDadvocate boost email open rates from 4% to 67%. Dr. Susan Baumgaertel used automation and AI to manage... event promotions, content streams, and audience segmentation. She built 24 automations without hiring a marketing team. Event registration emails achieved a 32% conversion rate. Campaign planning shifted from week-to-week to two months ahead, saving time and improving engagement.
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Pipefy helped Viveo automate 93% of customer interactions across 11 healthcare companies. Before Pipefy, each company managed support separately, leading... to manual processes and slow responses. With Pipefy, Viveo built a unified portal, integrated chatbots, and automated ticket triage. Response times dropped to 30 seconds and NPS increased by 11 points. Customers now have clear visibility and faster problem resolution.
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Positive User helped Centrum Respo automate patient journeys and marketing. Centrum Respo used a unified CDP and over 40 lead... magnets to attract new patients. The platform automated subscription renewals and personalized communications. Centrum Respo generated 23% of its total revenue through Positive User. 36% of subscription renewals were supported by the platform. The first lead magnet campaigns achieved a 90% click-through rate.
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Tars helped Rate My Therapist, a solo-founded therapist search platform, double its visitor engagement. The site replaced static forms with... a conversational AI agent that guides users through therapist ratings and searches. After upgrading to a natural dialogue AI, engagement rose from 27% to 52%. Nearly two thirds of users now complete the full five-question survey. The founder, with no technical background, runs the platform without an engineering team.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Brandwatch Consumer Research helped Clinical Partners track real-time sentiment and audience insights in mental health conversations. The marketing team used... the platform to monitor topics like autism and ADHD, spot trends, and shape content strategy. They responded faster to key topics and improved community management. Positive sentiment around the brand increased, and the team proved the value of social media across the business. Brandwatch enabled daily monitoring and long-term campaign planning.
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Brandwatch Consumer Research helped Clinical Partners track real-time sentiment and audience insights in mental health conversations. The marketing team used... the platform to monitor topics like autism and ADHD, spot trends, and shape content strategy. They responded faster to key topics and improved community management. Positive sentiment around the brand increased, and the team proved the value of social media across the business. Brandwatch enabled daily monitoring and long-term campaign planning.
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Brandwatch Consumer Research helped Clinical Partners track real-time sentiment and audience insights in mental health conversations. The marketing team used... the platform to monitor topics like autism and ADHD, spot trends, and shape content strategy. They responded faster to key topics and improved community management. Positive sentiment around the brand increased, and the team proved the value of social media across the business. Brandwatch enabled daily monitoring and long-term campaign planning.
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Baptist Memorial Health Care used Reputation’s automated SMS review requests to boost annual patient reviews from 4,000 to over 50,000. The health system... unified 400+ locations under one dashboard, replacing manual workflows with automated, HIPAA-compliant processes. Star ratings rose from 4.4 to 4.7, and 435 locations earned best-in-class awards. Local clinics saw increased business and appointment volumes. The platform improved listings accuracy and helped Baptist Memorial dominate local search rankings.
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Agorapulse helped Balgrist University Hospital save at least an hour a day on social media management. The hospital's three-person marketing... team used to post content to each channel separately. With Agorapulse, they now manage Facebook, Instagram, LinkedIn, Twitter, and YouTube from one dashboard. The team values features like link customization and preview mode. This efficiency lets them grow their audience and share updates more often.
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Dataminr for Cyber Defense helped a large, multi-state health system cut phishing response time from over three hours to just minutes. The security team... automated phishing analysis, triage, and response using integrated workflows. Manual threat intelligence collection and indicator enrichment became automatic and continuous. Standardized case management replaced ad hoc processes. The team now protects 50 hospitals across seven states with faster, more reliable cyber defense.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Sprinklr Marketing helped Philips manage social media campaigns with 100 agency partners in over 30 countries. Philips faced challenges with... fragmented workflows and lack of visibility across global teams. By centralizing operations on Sprinklr, they achieved a 78% adoption rate in one year. The platform improved efficiency, transparency, and compliance for their marketing teams. Integrations with tools like Adobe and Google Campaign Manager enabled better data tracking and campaign optimization.
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Sprinklr Marketing helped Philips manage social media campaigns with 100 agency partners in over 30 countries. Philips faced challenges with... fragmented workflows and lack of visibility across global teams. By centralizing operations on Sprinklr, they achieved a 78% adoption rate in one year. The platform improved efficiency, transparency, and compliance for their marketing teams. Integrations with tools like Adobe and Google Campaign Manager enabled better data tracking and campaign optimization.
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Sprinklr Marketing helped Philips manage social media campaigns with 100 agency partners in over 30 countries. Philips faced challenges with... fragmented workflows and lack of visibility across global teams. By centralizing operations on Sprinklr, they achieved a 78% adoption rate in one year. The platform improved efficiency, transparency, and compliance for their marketing teams. Integrations with tools like Adobe and Google Campaign Manager enabled better data tracking and campaign optimization.
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Magnolia CMS helped Medela manage 24 global websites with over 13,000 subsites. Medela needed a better user experience for both... customers and content authors. Magnolia enabled a smooth migration to responsive design and flexible content management. The platform supports 50 authors working in 20 languages. Medela can now quickly update content and add new features using APIs. Magnolia’s CMS keeps Medela’s digital presence future-proof and easy to manage.
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Torchbox provided SEO consultancy to NHS Digital for three years. The NHS website gained 3 million more organic clicks per... month. Impressions rose by 16% year over year. Torchbox helped NHS teams embed SEO into content production. The project improved search visibility and made NHS content easier to find online.
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Optimizely helped Home Instead launch a new digital platform for over 650 franchise websites. The solution unified 15,000 pages with... a consistent design and language. The new site achieved a 90+ rating on the Site Improve tool for SEO and AA compliance. Home Instead now offers a better experience for caregivers and seniors. Real-time analytics support ongoing site improvements.
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Scalenut helped Total Life Counseling boost their organic search reach by 12X in just three months. The team used deepSEO... and Generative Engine Optimization to make their mental health content the top answer for search engines and AI assistants. Total Life Counseling saw domain impressions jump from 496K to 7.98M and clicks rise from 6.05K to 52.6K. They also gained over 500 new AI referrals. The strategy included technical SEO, content planning, and targeted content creation for high-value keywords.
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Walsall Healthcare NHS Trust used LiveTiles Reach and Intranet to improve internal communication for its 4,500 staff across 30 sites. The Trust faced... challenges reaching non-desk staff, especially during the COVID-19 pandemic. LiveTiles provided a mobile-first, integrated platform with Microsoft Teams and SharePoint, enabling secure, two-way communication. Staff found it easier to access news and updates, and the solution also supports public information sharing. The deployment is ongoing, but early feedback highlights better engagement and communication.
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DispatchHealth used Brightspot CMS to migrate from WordPress in just 60 days. The company needed a faster, easier way to... update thousands of pages across 55 cities. Brightspot enabled a seamless rebranding and improved content management. DispatchHealth saw a 40% increase in SEO reach after the migration. The new CMS lets them tailor content for different users and locations quickly.
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Medserena used Agility CMS to digitize its MRI services in the UK and Germany. The company needed a fast, reliable... CMS to manage complex medical technology and a growing network. Agility CMS helped Medserena streamline digital content and booking processes. The content team became three times more efficient. Medserena saw a 25% increase in bookings and a fivefold improvement in customer experience.
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UCSF Department of Surgery unified over 80 websites using Drupal and Acquia Cloud Platform. The team replaced fragmented CMS systems... with a single, secure, HIPAA-aligned platform. Editors now manage all domains from one place, sharing content and design standards. Patients and staff benefit from improved navigation and mobile-first design. The new system supports accessibility and delivers a more human experience online.
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UZ Brussel moved 150 websites to Liferay SaaS with zero downtime. The hospital now serves 3,000 daily users on a... secure, cloud-based platform. Liferay DXP tools help content teams work faster and cut maintenance costs. The migration improved security and made it easy to add new sites. UZ Brussel saves money and keeps its digital strategy up to date.
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Northern Health used DNN Evoq Content to improve its web presence across rural British Columbia. The new web content management... system made it easier to launch care programs and deliver information to remote communities. DNN enabled more staff to contribute content, growing from 15 to 40 contributors. The platform reduced costs and allowed quick updates for urgent community needs. Local support resources and flexible permissions empowered internal teams.
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Patient. co.uk was the most-visible private health domain in the UK, ranking 46th overall with 148 visibility points on Google...UK. In June 2015, they moved to Patient.info to reach a global audience. After the move, their Google visibility dropped sharply, with only 4 points remaining. The rebranding failed because UK users did not trust the new .info domain. Link building efforts did not recover their lost rankings. The case highlights the risks of domain migration and brand changes in SEO.
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Moz Local helped Chesapeake Regional Healthcare fix inaccurate local listings, which were causing lost business and poor search visibility. The tool improved... listing accuracy by 171% and increased monthly page views by 567%. Chesapeake Regional Healthcare saved over 15 hours each month on manual listing management. Google My Business traffic and appointment calls rose sharply. Moz Local enabled the team to focus on content and digital strategy, driving measurable growth.
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Moz Local helped Chesapeake Regional Healthcare fix inaccurate local listings, which were causing lost business and poor search visibility. The tool improved... listing accuracy by 171% and increased monthly page views by 567%. Chesapeake Regional Healthcare saved over 15 hours each month on manual listing management. Google My Business traffic and appointment calls rose sharply. Moz Local enabled the team to focus on content and digital strategy, driving measurable growth.
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Scalenut helped Total Life Counseling boost their organic search reach by 12X in just three months. The team used deepSEO... and Generative Engine Optimization to make their mental health content the top answer for search engines and AI assistants. Total Life Counseling saw domain impressions jump from 496K to 7.98M and clicks rise from 6.05K to 52.6K. They also gained over 500 new AI referrals. The strategy included technical SEO, content planning, and targeted content creation for high-value keywords.
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Botify helped Medibank, a leading Australian health provider, boost organic search results. Medibank moved from paid media to a content-driven... SEO strategy using Botify's platform. Customized dashboards gave teams clear data and priorities. In six months, Medibank saw a 36% rise in organic visits, 17% more impressions, and 20% more clicks. Botify enabled Medibank to build a strong SEO action plan and shift its digital mindset.
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Botify helped Medibank, a leading Australian health provider, boost organic search results. Medibank moved from paid media to a content-driven... SEO strategy using Botify's platform. Customized dashboards gave teams clear data and priorities. In six months, Medibank saw a 36% rise in organic visits, 17% more impressions, and 20% more clicks. Botify enabled Medibank to build a strong SEO action plan and shift its digital mindset.
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PosiRank helped a specialized medical clinic grow organic traffic by 113% from January to August 2020. The clinic saw a... 30% drop in bounce rate and an 11% increase in completed conversions. PosiRank provided ongoing SEO, custom content, and technical site audits. Over 50 new expert-level pages were added, improving patient admissions by 25%. Continuous monitoring and issue resolution sustained long-term SEO gains.
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Brightedge helps Ochsner find the right keywords for their web pages. The platform shows what content patients want. Ochsner uses... Brightedge to plan and optimize pages for Google search. They focus on mobile SEO and local strategies for each region. The customer service team at Brightedge supports Ochsner with content and keyword planning. Ochsner recommends Brightedge for building content and mobile SEO strategies.
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SE Ranking helped Children’s Allergy Doctors fix technical SEO issues and boost online visibility. PinkSEO used the platform to increase... the clinic’s ranked keywords from 605 to 1,473 in five months. Organic traffic grew from 317 to 1,663 visits, and total users rose by 288% in 14 months. The clinic saw more patient inquiries and booked appointments. SE Ranking’s technical audits and keyword tools drove these results.
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Conductor helped Nobel Biocare increase website traffic by 30% year-over-year. The company used Conductor to audit and optimize their website... for search engines. They created a new editorial plan focused on educational content. This led to over 14,000 new blog pageviews since launch. Nobel Biocare also improved lead quality and got strong support from Conductor’s service team.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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HappyFox helped Medipulse, a hospital in Rajasthan, cut patient feedback resolution time by 60%. The helpdesk system improved interdepartmental communication... by 50% and made staff leave management 70% more efficient. Asset downtime dropped 45% with better tracking. Medipulse used analytics and workflows to boost patient care and streamline operations. The hospital now delivers faster service and better patient experiences.
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Haptik's chatbot helped Netmeds handle a 10x surge in customer queries during the COVID-19 pandemic. The solution automated 83.6% of... chats and provided 24/7 support for 5.7 million customers. Netmeds saved over 2600 agent hours and improved first-response time by 99%. Customers could track orders and get instant answers using the virtual assistant. The chatbot reduced agent workload and boosted customer satisfaction.
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Puzzel’s Conversational Intelligence helped ApoEx, a Swedish pharmacy, cut information searches by 50%. The company brought customer service in-house and... needed to train new agents quickly. With AI-powered conversation analysis, agents learned from real calls and improved their skills. ApoEx also reduced call wait times by 35% and lowered staffing needs by 3.5 FTEs. The team now answers questions faster and with more confidence.
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Qminder helped Cure 4 The Kids Foundation track patient wait times from arrival to paperwork completion. Before Qminder, staff used... a clipboard sign-in sheet that did not capture accurate timing. With Qminder, every patient’s check-in and service time is recorded. Managers use real-time dashboards to monitor front desk performance. The foundation saw improved efficiency and better analytics for patient management.
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UserGuiding helped CuePath Innovation cut support calls by 72%. CuePath needed to onboard elderly users and reduce pressure on their... support team. They used UserGuiding’s interactive guides and self-serve onboarding tools. This made it easier for seniors to learn the product. Onboarding times dropped and user engagement increased. CuePath scaled support without extra staff.
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Splunk helped Children's National Hospital boost threat detection by 40%. The hospital implemented over 80 security use cases with Splunk.... Analyst productivity increased by 25%. Splunk's centralized platform replaced multiple tools, making it easier to spot and respond to threats. Automation reduced time spent on routine tasks and improved response to phishing and social engineering attacks. The hospital now protects critical medical systems and patient care with better visibility and faster incident response.
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Sprinklr Marketing helped Philips manage social media campaigns with 100 agency partners in over 30 countries. Philips faced challenges with... fragmented workflows and lack of visibility across global teams. By centralizing operations on Sprinklr, they achieved a 78% adoption rate in one year. The platform improved efficiency, transparency, and compliance for their marketing teams. Integrations with tools like Adobe and Google Campaign Manager enabled better data tracking and campaign optimization.
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EDIMS switched from Salesforce. com Service Cloud to Giva for their emergency room support center. Giva reduced case opening time...by 50% and made reporting 30% more productive. The team eliminated 24 hours per month spent on report preparation. Agents now create cases in real time, improving speed and satisfaction for over 2,000 physicians and staff. Giva's dashboards and knowledgebase are easier to use and require less maintenance than Salesforce.com.
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Kizeo Forms helped Naomi Neethling Health Services improve team workflow and data management. The team found the form creator easy... to use, letting everyone build forms without technical skills. Real-time data access and strong reporting features kept departments informed and aligned. The platform made daily tasks simpler and more efficient. The team now works more accurately than before.
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RingCX and AI Quality Management helped a top-tier Canadian hospital save 73 hours each day in its medical imaging contact center. The hospital automated... patient communications and eliminated data silos. This led to a 25% reduction in average handle time and a 75% drop in patient call complaints. New hire onboarding time fell by 40%. The hospital improved both staff efficiency and patient experience with RingCentral's solutions.
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Insider One helped Conexa Saúde increase new patient conversion rates by 11. 7% in just three months. The company switched...from a previous provider due to unpredictable pricing and slow campaign launches. With Insider One, Conexa Saúde launched dozens of campaigns in 30 days and now runs over 50 automated patient journeys. The platform's unified data and local support enabled faster onboarding and higher engagement. Conexa Saúde now uses personalized messaging across web, app, email, SMS, and WhatsApp to boost patient sign-ups.
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Beep Saúde used CleverTap to improve customer engagement for its home healthcare services in Brazil. The company created personalized communication... journeys for different audiences, increasing message frequency without harming user experience. CleverTap enabled Beep Saúde to segment users, automate campaigns, and analyze real-time engagement data. As a result, Beep Saúde saw higher user retention, more conversions, and a Black Friday campaign that generated 150 times the expected revenue. The company maintained a Net Promoter Score of 95 throughout these improvements.
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Beep Saúde used CleverTap to improve customer engagement for its home healthcare services in Brazil. The company created personalized communication... journeys for different audiences, increasing message frequency without harming user experience. CleverTap enabled Beep Saúde to segment users, automate campaigns, and analyze real-time engagement data. As a result, Beep Saúde saw higher user retention, more conversions, and a Black Friday campaign that generated 150 times the expected revenue. The company maintained a Net Promoter Score of 95 throughout these improvements.
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TestComplete helped a large healthcare technology company automate UI testing across 25+ products. The team needed to release bug-free code... faster and free up time for manual exploratory testing. TestComplete was chosen for its ease of use and ability to handle complex tests that other tools could not. The company saved hours to days on most projects and established automation for almost all products. TestComplete enabled continuous testing and allowed QA to focus on new features.
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TestComplete helped a large healthcare technology company automate UI testing across 25+ products. The team needed to release bug-free code... faster and free up time for manual exploratory testing. TestComplete was chosen for its ease of use and ability to handle complex tests that other tools could not. The company saved hours to days on most projects and established automation for almost all products. TestComplete enabled continuous testing and allowed QA to focus on new features.
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TestComplete helped a large healthcare technology company automate UI testing across 25+ products. The team needed to release bug-free code... faster and free up time for manual exploratory testing. TestComplete was chosen for its ease of use and ability to handle complex tests that other tools could not. The company saved hours to days on most projects and established automation for almost all products. TestComplete enabled continuous testing and allowed QA to focus on new features.
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TestComplete helped a large healthcare technology company automate UI testing across 25+ products. The team needed to release bug-free code... faster and free up time for manual exploratory testing. TestComplete was chosen for its ease of use and ability to handle complex tests that other tools could not. The company saved hours to days on most projects and established automation for almost all products. TestComplete enabled continuous testing and allowed QA to focus on new features.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Zonka Feedback helped Sankara Eye Hospitals collect over 1 million patient feedback responses. The hospital replaced paper surveys and Google... Forms with a centralized, customizable feedback platform. Staff used tablets and SMS surveys to reach more patients and gather real-time insights. Management used dashboards to track NPS and address issues quickly. Patient satisfaction improved, and feedback volume increased, leading to better care and faster problem resolution.
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Nuna used Lyssna to cut user onboarding time by 80%. The team faced strict healthcare regulations that slowed user research... and decision-making. Lyssna enabled same-day user insights and rapid testing of app features. Nuna fixed confusing terminology that could have impacted 1 in 3 users. The platform helped Nuna make data-driven decisions and launch a streamlined onboarding experience.
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FORM OpX helped a top U. S. senior living provider improve compliance and care in over 325 communities. The provider...replaced manual audits with mobile forms, boosting real-time visibility and tracking for 24 compliance categories. Teams now spot trends, launch improvement plans, and adapt quickly to changing regulations, including COVID-19 protocols. The solution reduced travel costs and enabled remote audits, delivering full ROI from travel savings alone. Staff feel empowered, and residents benefit from safer, higher-quality care.
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A Fortune 100 healthcare insurer used InMoment's Conversational Intelligence to analyze 20,000 call transcripts and post-call surveys. The goal was... to improve member experience during a period of benefit changes. Agents who introduced themselves as 'Healthcare Advocates' saw a 25% increase in positive sentiment. Calls mentioning the annual notice of change had a 4-point higher NPS. Confirming issue resolution at the end of calls led to an 18-point NPS boost. The project identified key training opportunities to drive better customer satisfaction and operational efficiency.
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CustomerSure helped Barchester Healthcare gather real-time feedback from 12,500 residents and patients across 250 care homes and hospitals. The system made... it easy for staff to act on feedback quickly, improving customer experience. Barchester used the feedback to create action plans and saw year-on-year improvements in quality scores. The company achieved its highest ever quality ratings. Staff buy-in increased as feedback became a key part of daily operations.
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Gloucestershire Care Services NHS Trust uses Snap Survey software to run the Friends and Family Test, clinical audits, and annual surveys. They collect about... 2,000 responses each month for the national survey. The platform lets them send surveys by text, email, paper, and online, reaching more patients. Staff can input data directly, making audits easier. Email alerts help the team respond quickly to patient concerns. The trust now gathers more feedback and solves more problems faster.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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Northern Nevada HOPES used Virtuous CRM+ to raise $36 million in two years for a capital campaign. The team moved... from Excel and an outdated database to a unified platform. They tracked every major gift from prospect to close using gift ask pipeline and moves management features. The new system helped them build a 43,000 sq. ft. clinic and expand services. Team collaboration improved, and donor relationships became more intentional.
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Damco Solutions helped a leading U. S. hospital center reduce emergency department congestion using a HIPAA-compliant, real-time visibility model. The...hospital improved patient throughput and staff productivity, achieving a 35% increase in staff productivity and a 20% reduction in application processing time. The solution enabled proactive patient discharge, freeing up to 35 beds per day. Patient complaints dropped by 26%, and staff morale improved. The hospital now delivers better patient care and maintains secure, compliant operations.
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BenchmarkONE helped Goodness Dental organize sales and marketing for their clinics. The team, including dentists and staff up to age... 85, quickly learned the software. They used features like task lists, filters, and email tracking to manage patient communications and sales pipelines. Communication improved and sales increased as the business grew. The platform’s simple design made it easy for everyone to use.
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Soleran’s Capital Planning Manager helped Hurley Medical Center move from spreadsheet-based planning to a centralized, data-driven system. The hospital faced... challenges with aging infrastructure and costly equipment maintenance. With Soleran, Hurley now tracks asset conditions and maintenance history in one place. Budget planning is faster and more accurate. The new system supports proactive replacement decisions and reduces downtime for uninterrupted patient care.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Front helped Trusted Health scale its healthcare staffing marketplace. The team uses shared inboxes and automated workflows to manage high... volumes of clinician and facility conversations. Advocates and account managers now handle more conversations per person, without losing quality. Front’s routing and automation ensure seamless handoffs and fast payroll support. Trusted Health grew its business without increasing headcount at the same rate.
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Brandfolder helped HealthONE manage digital brand assets for 6 hospital brands. HealthONE's marketing team struggled to share large files and... maintain brand consistency across many teams and vendors. Brandfolder provided a central platform for uploading, organizing, and sharing assets. Teams now access the right files quickly and follow brand guidelines. This improved brand consistency and saved time for designers and marketers.
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AEG Vision used CHILI GraFx to automate marketing asset creation for over 475 eye care practices. Before, designers manually edited... hundreds of files for each campaign, slowing down launches and risking brand inconsistency. With CHILI GraFx, they built smart templates and linked them to Google Sheets for batch output. This let them create all local versions in one click. The team now launches campaigns in days, not weeks, and keeps brand standards strong across every location.
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NetX helped Healthdirect Australia launch a new site in just nine sprints. The platform automated image processing for five websites... and a mobile app. NetX enabled fast content delivery and fewer rollbacks. Healthdirect Australia now manages digital assets with less support needed. The team uses continuous delivery and automation for better user experiences. NetX ensures compliance with strict government security rules.
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UCSF Department of Surgery unified over 80 websites using Drupal and Acquia Cloud Platform. The team replaced fragmented CMS systems... with a single, secure, HIPAA-aligned platform. Editors now manage all domains from one place, sharing content and design standards. Patients and staff benefit from improved navigation and mobile-first design. The new system supports accessibility and delivers a more human experience online.
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ImageKit helped Apollo 24|7 cut media delivery costs by 50%. The healthcare platform faced high CDN expenses, limited analytics, and... complex workflows. ImageKit unified storage, optimization, and delivery, integrating with AWS S3 and Magento 2. Apollo 24|7 saw a 180% traffic increase and now handles 2.4 billion monthly requests. Faster load times and actionable analytics improved user experience and operations.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Coupa helped Veterinary Emergency Group (VEG) centralize purchasing for over 100 animal hospitals. VEG automated more than 300,000 invoices each... year and achieved 85% PO-backed compliance. The solution reduced invoice approval cycle time to under one hour. VEG managed over 1,000 suppliers and improved payment reliability. Coupa enabled VEG to scale operations without adding more staff.
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Optimizely helped Home Instead launch a new digital platform for over 650 franchise websites. The solution unified 15,000 pages with... a consistent design and language. The new site achieved a 90+ rating on the Site Improve tool for SEO and AA compliance. Home Instead now offers a better experience for caregivers and seniors. Real-time analytics support ongoing site improvements.
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Redpoint CDP helped a Fortune 20 healthcare payer and pharmacy benefits company replace their homegrown customer data platform. The company faced... slow campaign execution and static segmentation. Redpoint CDP enabled real-time member profiles and dynamic segmentation. Campaign creation time dropped by over 50%. Marketers gained independence from IT and improved member engagement.
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Openprise helped Teladoc Health connect one Marketo instance to two Salesforce instances. Lead processing time dropped from days to just... 10 minutes. The platform enabled near-perfect routing accuracy for thousands of leads. Confidence-level matching and real-time error handling ensured every lead reached the right salesperson fast. Teladoc Health avoided point solutions and built a scalable, unified orchestration layer for all lead management.
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UCSF Department of Surgery unified over 80 websites using Drupal and Acquia Cloud Platform. The team replaced fragmented CMS systems... with a single, secure, HIPAA-aligned platform. Editors now manage all domains from one place, sharing content and design standards. Patients and staff benefit from improved navigation and mobile-first design. The new system supports accessibility and delivers a more human experience online.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Mitel helped Blanchard Valley Health System launch a telemedicine platform during the Covid-19 pandemic. The new communication system enabled remote... consultations and supported patients in crisis. BVHS reduced costs by eliminating expensive maintenance contracts. The solution was easy to manage and allowed fast adaptation to changing needs. The platform scaled with BVHS’s growth and improved reliability for healthcare operations.
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ParagraphAI helps medical professionals write medical reports, patient notes, and research papers faster. The tool automates content creation, saving time... and reducing errors. Medical professionals use ParagraphAI to focus more on patient care and research. The AI writer generates accurate, tailored documents and edits existing materials. This boosts productivity and improves the quality of medical documentation.
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MINT Dentistry used Happeo to connect over 60 locations and boost staff engagement. Before Happeo, their homegrown intranet made communication... hard and costly. Happeo's integration with Google Workspace and social features made it easy for staff to interact. The mobile app helped doctors stay informed with push notifications. Staff now feel more united and collaboration has increased across teams.
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Blink helped Elara Caring connect 32,000 caregivers across 225 locations. Before Blink, Elara faced high turnover, missed updates, and manual... shift booking. Blink’s mobile app centralized communication, automated tasks, and improved onboarding. 95% of employees now feel more connected, and 96% would recommend the app. Shift fulfillment is faster and employees feel part of a community.
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Text Request helps Resurrection Medical Center reduce front desk phone calls and streamline appointment scheduling. The team uses HIPAA-compliant texting... to reach patients quickly and keep communication consistent. Patients can send photos of referrals and insurance cards, making check-in easier. Two-way texting helps answer urgent questions and keeps patients engaged. The result is less stress for staff and a better experience for patients.
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Cerkl Broadcast helped St. Elizabeth Healthcare move from static PDF newsletters to AI-powered, personalized news digests. The solution enabled targeted... communication for over 12,000 employees across multiple locations and shifts. St. Elizabeth achieved a 54% open rate for employees and 46% for medical staff. The platform allowed real-time tracking of engagement and simplified content distribution. Over 6,500 content pieces were published, boosting staff engagement and communication effectiveness.
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BillingPlatform helped Conifer Health Services cut billing time by over 50%. The company had four billing systems and six accounting... teams, leading to a two-week invoicing process. BillingPlatform automated billing, reduced staff needs from nine to four, and consolidated reporting. Conifer now manages complex pricing and invoicing for multiple business units in one system. Reporting is faster and more accurate with less manual work.
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CNY Fertility used Stripe and Echobind to build a custom payments platform. Patients can now set up payment plans and... pay from their phones. The new system processed $8.43M in payments and made fertility care more affordable. Two Stripe-powered promotions brought in $4.91M and $2.8M. Staff spend less time on manual tasks and more time helping patients. Stripe's reporting tools give better insight into patient payments and revenue.
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Accordcare used Expensify to fix slow expense approvals and messy receipt handling. They connected Expensify with NetSuite for automatic data... syncing. The finance team now closes the month faster and spends less time on manual work. Employees get reimbursed on time. Audits are easier with clear records. Accordcare’s finance team saves time and can focus more on patient care.
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Conga Profit Optimization software helped a UK healthcare company achieve a 20% ROI in the first year. The company replaced... manual spreadsheets with Conga's CPQ and price optimization tools. This change let them process quotes much faster and treat more patients. They saw a 2.2x increase in self-pay patients. Employee onboarding also became quicker, boosting productivity. The company gained full visibility into sales agent activity and improved revenue tracking.
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Vena helped Prime Healthcare, a multi-billion-dollar hospital network, set up a formal budget process for the first time in 20 years. The VP of... FP&A used Vena to manage budgeting and forecasting for 44 hospitals without hiring more staff. Vena’s Excel-based interface made it easy for financial teams to adopt. The solution enabled real-time analysis of acquisitions and divestments. Prime Healthcare implemented Vena in just 65 days, improving financial planning and reporting.
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Tipalti helped Visby Medical cut its month-end close from 10 days to 5 days. The AP team size dropped from... 3 to 1.5 full-time employees. Tipalti’s NetSuite integration removed manual re-keying and sped up invoice processing. International supplier onboarding improved, and $11,000 in cashback was earned through virtual card payments. The finance team now spends more time on higher-value tasks, not manual AP work.
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Prodigo Solutions used Comind. work to document every client commitment in healthcare supply chain projects. Before, commitments were scattered in...notebooks and emails, creating compliance risks. With Comind.work, all discussions, decisions, and action items are recorded and tracked to completion. Teams now have a searchable, traceable client history. Hospital clients see improved accountability and verifiable follow-through. New staff can access the full record from day one.
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TextExpander helped Private Health Management save 3,137 hours in one year. Over 200 employees used 129,615 Snippets to standardize communication... and documentation. The tool improved quality control and consistency as the company grew. Teams gained better oversight and reduced manual work. Staff reported higher satisfaction and efficiency in daily tasks. Patient care standards stayed high while the business scaled.
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Fusion Connect helped a 400-location kidney care provider save $1. 2 million each year by switching to their voice services....The provider faced high telecom costs, unexplained fees, and service disruptions with their previous vendor. Fusion Connect delivered business landlines, SIP trunking, hosted voice, and a unified customer portal. The solution reduced manual work, improved support, and eliminated billing surprises. The provider now enjoys reliable service and better internal customer satisfaction.
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TestComplete helped a large healthcare technology company automate UI testing across 25+ products. The team needed to release bug-free code... faster and free up time for manual exploratory testing. TestComplete was chosen for its ease of use and ability to handle complex tests that other tools could not. The company saved hours to days on most projects and established automation for almost all products. TestComplete enabled continuous testing and allowed QA to focus on new features.
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EGroupware helped isb Ambulante Dienste gGmbH manage group scheduling for 120 users across Germany. The software works well on Linux... and is open source. External hosting improved stability. The group calendar module ended meeting conflicts and made scheduling faster. Mobile access works smoothly on Android and iPhone. Support is rarely needed due to high product quality, but when required, the team responds quickly.
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Allworx VoIP helped Rosedale Medical Group during a major office move. The clinic needed a new phone system that was... easy for staff and improved patient service. Allworx Automatic Call Distribution routed calls to the right teams and reduced wait times. Staff used "Follow Me" to get calls at multiple locations. The system saved costs and let managers make changes online. Patients and staff both benefited from better communication and flexibility.
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MVF helped Vitaldent, a large dental clinic network in Spain, scale lead volume by 6x in less than 6 months. Vitaldent wanted to... grow quickly after new investment and saw digital lead generation as key. MVF ran targeted campaigns for implants and invisible braces, using CRM integration for real-time results. The partnership enabled rapid scaling and improved KPIs. Vitaldent also launched new campaigns and continues to expand with MVF's support.
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Affinity eHealth used momencio to improve sales team performance and compliance. The platform helped Affinity capture rich attendee data at... events and personalize follow-ups with doctors and health organizations. Automated workflows and CRM tools streamlined their sales process. Data-driven insights from momencio enabled tailored pitches and increased deal closures. Affinity expanded its client base and strengthened long-term partnerships.
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Leadfox helped Bonjour-santé cut email creation time by 50%. The team now builds automations and landing pages quickly, without needing... a designer or developer. Support is available in under five minutes. Bonjour-santé sends frequent, effective communications to clients. The all-in-one tool gives them flexibility and speed for their marketing needs.
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Leadium helped StaffGarden scale nurse hiring by building a targeted outbound sales program. StaffGarden set 122 appointments and closed 1... deal per month using Leadium’s SDR expertise. The campaign reached 600 to 1,100 new healthcare prospects monthly. StaffGarden generated over 15,000 leads and sent 64,000+ emails with a 40% open rate. The partnership created a predictable pipeline for healthcare recruitment.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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Fourwaves helped Le Neuro at McGill run the ISCM2026 symposium. The team replaced Eventbrite and ConfTool with Fourwaves to manage... registrations and payments in one place. Fourwaves connected to McGill's Moneris payment gateway, making payments easy and secure. Organizers liked the modern, flexible platform and the ability to customize event websites. The switch made it simple to handle both free and paid events for an international audience.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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RingCX and AI Quality Management helped a top-tier Canadian hospital save 73 hours each day in its medical imaging contact center. The hospital automated... patient communications and eliminated data silos. This led to a 25% reduction in average handle time and a 75% drop in patient call complaints. New hire onboarding time fell by 40%. The hospital improved both staff efficiency and patient experience with RingCentral's solutions.
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Affinity eHealth used momencio to improve sales team performance and compliance. The platform helped Affinity capture rich attendee data at... events and personalize follow-ups with doctors and health organizations. Automated workflows and CRM tools streamlined their sales process. Data-driven insights from momencio enabled tailored pitches and increased deal closures. Affinity expanded its client base and strengthened long-term partnerships.
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Vets Now used vFairs to host their ECC UK Virtual Congress after COVID-19 disrupted their live event plans. The virtual event... attracted 1,227 attendees from 37 countries, up from 800 in previous years. The platform enabled interactive exhibitor booths, networking lounges, and gamified engagement. Delegates praised the event's interactivity and easy access to resources. Positive feedback led Vets Now’s parent company to book more virtual events for the future.
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Cyberquery from Cyberscience helped Tidewell Hospice save $540,000 in labor costs. Tidewell automated pain management reporting, improving accuracy and saving... hours each month. The solution enabled real-time reporting on patient care and costs. Tidewell integrated data from Suncoast Solutions EMR and Sage MAS 500 for better patient cost analysis. The organization now schedules reports and distributes insights to key stakeholders. Tidewell continues to use Cyberquery for productivity and cost management projects.
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Splunk helped Children's National Hospital boost threat detection by 40%. The hospital implemented over 80 security use cases with Splunk.... Analyst productivity increased by 25%. Splunk's centralized platform replaced multiple tools, making it easier to spot and respond to threats. Automation reduced time spent on routine tasks and improved response to phishing and social engineering attacks. The hospital now protects critical medical systems and patient care with better visibility and faster incident response.
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IMMY used Phocas to improve financial reporting and budgeting. Before Phocas, the finance team relied on manual spreadsheets and struggled... with slow, error-prone processes. Integrating Phocas with Infor ERP enabled multi-entity reporting and faster, more accurate budgets. The number of days the budget was live increased from 5 to 30 in a 45-day period. Phocas also helped IMMY support business growth and acquisitions with timely financial data.
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MDaudit used ThoughtSpot Embedded to speed up analytics delivery by 10x. The platform helped MDaudit address compliance and revenue risks... for healthcare organizations. With ThoughtSpot, MDaudit saw over 25% business growth in 2023 and a 40%+ increase in user growth from 2021 to 2023. Executives and analysts now get fast, actionable insights for audit and revenue management. The solution improved product engagement and customer satisfaction.
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Vena helped Prime Healthcare, a multi-billion-dollar hospital network, set up a formal budget process for the first time in 20 years. The VP of... FP&A used Vena to manage budgeting and forecasting for 44 hospitals without hiring more staff. Vena’s Excel-based interface made it easy for financial teams to adopt. The solution enabled real-time analysis of acquisitions and divestments. Prime Healthcare implemented Vena in just 65 days, improving financial planning and reporting.
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Figma helped Eucalyptus deliver over 1 million digital health consultations worldwide. Eucalyptus used Figma to design 4 digital products and... create 6,700+ branded content pieces in one year. Figma's collaborative tools unified teams across five clinics, speeding up product launches. The Gumdrop design system let Eucalyptus reuse design elements while keeping each clinic's unique brand. Figma's Dev Mode and variables improved workflow, helping Eucalyptus adapt quickly to new markets. Eucalyptus saw 5x value for every dollar spent on design with Figma.
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Title21 used Archbee to move from PDF manuals to a real-time public knowledge base. Before Archbee, help content was hard... to manage and users struggled to find answers. Archbee's JWT integration made secure help content easy to update and access. Now, business experts keep help docs current every day. This change reduced customer support tickets and let support staff focus on bigger issues.
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ParagraphAI helps medical professionals write medical reports, patient notes, and research papers faster. The tool automates content creation, saving time... and reducing errors. Medical professionals use ParagraphAI to focus more on patient care and research. The AI writer generates accurate, tailored documents and edits existing materials. This boosts productivity and improves the quality of medical documentation.
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PT Solutions used Marq templating and MediaValet DAM to support rapid growth across 550 clinics. The creative team locked brand... elements in templates, letting local teams quickly create on-brand materials. Sales reps now produce their own collateral in a day, instead of waiting weeks. Over 300 projects are self-served monthly, freeing designers for strategic work. Brand consistency improved at every touchpoint, even as the company expanded nationwide.
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Eptura helped a non-profit healthcare agency in California achieve a 99% on-time service request completion rate. The agency used Eptura... to manage service requests, support a 90% remote workforce, and optimize space across six locations. By consolidating real estate and leasing unused space, they reduced costs and generated new revenue. Eptura's reporting and transparency features improved efficiency and employee satisfaction. The agency surpassed its original goal of 85% service request completion, setting a new standard for operational excellence.
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Document360 helped HHAeXchange quickly update and manage their documentation. The team used health check metrics to ensure content was easy... to read for all users. Real-time updates and analytics improved support and user engagement. The support team now answers more advanced questions, showing better product understanding. Document360’s features made the help site a key tool for both support and sales.
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Shelf helped a Fortune 50 healthcare leader fix content ROT in over 60% of their documents. The company was breaching... SLA for first contact resolution due to outdated and inaccurate content. Shelf's solution removed bad content, added missing context, and improved agent assist answers. Content utilization improved by 225%. First contact resolution reached over 95%, ending contract breaches and restoring trust.
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Title21 used Archbee to move from PDF manuals to a real-time public knowledge base. Before Archbee, help content was hard... to manage and users struggled to find answers. Archbee's JWT integration made secure help content easy to update and access. Now, business experts keep help docs current every day. This change reduced customer support tickets and let support staff focus on bigger issues.
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Walsall Healthcare NHS Trust used LiveTiles Reach and Intranet to improve internal communication for its 4,500 staff across 30 sites. The Trust faced... challenges reaching non-desk staff, especially during the COVID-19 pandemic. LiveTiles provided a mobile-first, integrated platform with Microsoft Teams and SharePoint, enabling secure, two-way communication. Staff found it easier to access news and updates, and the solution also supports public information sharing. The deployment is ongoing, but early feedback highlights better engagement and communication.
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Discovery Behavioral Health used Zavanta SOP Software to standardize policies and procedures across 1,700 employees. Before Zavanta, each department managed... documents separately, making it hard to find information. Zavanta helped the company quickly update policies during the COVID-19 pandemic and improved accountability. Staff competency testing now reports a 100% score. Employees appreciate having all resources in one web-based portal.
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Open LMS helped the Academy of Family Physicians of Malaysia cut administrative processing time by 40%. AFPM used Open LMS... to support blended and remote learning for 2,000 students and family physicians. The platform made it easier to manage courses, track compliance, and give feedback. Instructors improved grading turnaround by 30%. AFPM expanded access to training without adding to admin workload.
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CareMonitor used 8x8 CPaaS to improve its telehealth platform. The company integrated SMS and video APIs to deliver critical healthcare... notifications and enable seamless video appointments. During the Covid-19 pandemic, CareMonitor supported over one million patients and now handles thousands of daily interactions. The 8x8 solution saved 30% in development time and reduced DevOps workload. This allowed CareMonitor to focus on new features and innovation.
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RingCX and AI Quality Management helped a top-tier Canadian hospital save 73 hours each day in its medical imaging contact center. The hospital automated... patient communications and eliminated data silos. This led to a 25% reduction in average handle time and a 75% drop in patient call complaints. New hire onboarding time fell by 40%. The hospital improved both staff efficiency and patient experience with RingCentral's solutions.
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RingCX and AI Quality Management helped a top-tier Canadian hospital save 73 hours each day in its medical imaging contact center. The hospital automated... patient communications and eliminated data silos. This led to a 25% reduction in average handle time and a 75% drop in patient call complaints. New hire onboarding time fell by 40%. The hospital improved both staff efficiency and patient experience with RingCentral's solutions.
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Vigilance Health used Dialpad AI to improve patient care and team confidence. The team saved at least five hours a... week with real-time call transcription. Custom Moments and live sentiment analysis helped them spot patient trends and train staff better. Live coaching features let supervisors support agents during calls. Click-to-call integration with their patient record system made communication faster. Vigilance Health plans to use more Dialpad features to boost efficiency and patient satisfaction.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Acorns Children’s Hospice used Winningtemp’s employee engagement platform to support staff during the pandemic. The organization faced challenges like staff... redeployment, longer commutes, and emotional strain. Winningtemp enabled anonymous, real-time feedback and regular surveys, helping leaders identify areas for improvement. Early insights showed higher than average engagement scores, but also highlighted lower satisfaction in care teams. The platform’s data guided leadership to focus on culture and targeted development.
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Northwell Health used Qooper to scale over 50 mentoring programs for 85,000 employees. The platform helped boost career growth, inclusion,... and employee development. Mentor matching, training, and integrations reduced admin work. Northwell Health saw a more personalized and impactful mentoring experience. The solution made it easy for administrators and users to participate in mentoring.
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Workleap AI helped Evora Hospice boost employee feedback response rates from 21% to 60%. Manager response time dropped from 10... minutes to 3 minutes. eNPS rose to 63, 50% above industry benchmarks. 99% of staff received peer recognition in 11 months. Custom survey insights surfaced in minutes, not days. Workleap AI turned feedback into action and built trust across teams.
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SAC Health used Lattice to improve people development as their healthcare workforce grew. They launched Lattice with a hands-on Growth... Lab, introducing 1:1s, feedback, and performance reviews. Engagement survey participation reached 70%. Employee feedback led to two-way performance conversations and growth plans. Lattice helped document trends and support needs, building a strong foundation for employee voice and career growth.
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Philips France used LinkedIn Video for Sponsored Content to boost brand awareness and engage healthcare professionals. Their campaign focused on... sharing a company manifesto and patient stories through video ads. The main goal was to reach C-suite leaders in the healthcare sector. As a result, 66% of their earned media came from video ads. This approach helped Philips connect with a targeted, professional audience.
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ICIMS helped NorthStar Anesthesia fill 50% more positions per month. The company reduced physician vacancies by 40%. Recruiters saved over... two hours a day on admin work. Accurate, real-time data improved workforce planning and contract delivery. Leadership now sees recruiting as a core strength. The applicant tracking system made hiring faster and more effective.
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Leapsome helped DrFirst launch a new performance model for its remote healthcare team. The company needed a system to connect... performance, learning, and feedback. Leapsome provided customizable tools and strong support during implementation. DrFirst achieved 100% participation in performance reviews. Managers gained better visibility and employees felt more engaged and less stressed.
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Buffalo Rehab Group used Learn365 to fix disorganized learning and development. Before, training materials were scattered and hard to track.... Learn365 gave them a single place for all training, mentorship, and career growth. HR could now track progress and support employees better. After switching, they reached a 97% employee retention rate, with some months at 100%. More staff joined learning programs, and HR could predict team performance using real-time data.
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Leapsome helped DrFirst launch a new performance model for its remote healthcare team. The company needed a system to connect... performance, learning, and feedback. Leapsome provided customizable tools and strong support during implementation. DrFirst achieved 100% participation in performance reviews. Managers gained better visibility and employees felt more engaged and less stressed.
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Conga Profit Optimization software helped a UK healthcare company achieve a 20% ROI in the first year. The company replaced... manual spreadsheets with Conga's CPQ and price optimization tools. This change let them process quotes much faster and treat more patients. They saw a 2.2x increase in self-pay patients. Employee onboarding also became quicker, boosting productivity. The company gained full visibility into sales agent activity and improved revenue tracking.
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SAC Health used Lattice to improve people development as their healthcare workforce grew. They launched Lattice with a hands-on Growth... Lab, introducing 1:1s, feedback, and performance reviews. Engagement survey participation reached 70%. Employee feedback led to two-way performance conversations and growth plans. Lattice helped document trends and support needs, building a strong foundation for employee voice and career growth.
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Observe. AI helped Signify Health cut onboarding time and boost agent confidence. Real-time Agent Assist raised new hire proficiency from...70% to 82% in one year. Conversion rates for in-home visits increased from 30% to 34%. Auto QA scaled call reviews from 70,000 to 65 million annually. Agents now get live prompts, better coaching, and more time for complex calls.
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Caregility used Demandbase One to launch its first account-based marketing program. They needed to reach the right prospects in healthcare... and deliver targeted messages. Demandbase helped them align sales and marketing with real-time account insights. They now target large accounts quickly and at lower cost. Caregility saw a fast return on investment, thanks to strong vendor support.
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Philips France used LinkedIn Video for Sponsored Content to boost brand awareness and engage healthcare professionals. Their campaign focused on... sharing a company manifesto and patient stories through video ads. The main goal was to reach C-suite leaders in the healthcare sector. As a result, 66% of their earned media came from video ads. This approach helped Philips connect with a targeted, professional audience.
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Crayon helped Flatiron Health build a strong competitive intelligence program. Before Crayon, Flatiron struggled with scattered and outdated competitor information.... Crayon made it easy to collect, filter, and share market insights across teams. The product marketing team now delivers timely, targeted intelligence to sales, product, and executive teams. Crayon’s platform saves time and improves the quality of competitive resources. Stakeholders rely on Crayon for actionable insights that support better business decisions.
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Cognism helped a global laboratory services leader boost meetings booked by 200%. The company used Cognism’s B2B data to improve... prospecting quality and save up to 30 minutes per contact. Integration with Salesforce made workflows seamless. The team found more accurate global contacts, especially outside the US. The sales team now spends less time searching and more time connecting with the right leads.
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Ataccama helped a US healthcare provider improve data quality for real-time decision support. The provider needed to detect data issues... early and shift from reactive to preventive data management. Ataccama enabled business-driven data quality management and set up a dedicated data quality team. The solution included 33 rules for monitoring patient financial data and tools for validating provider identities. This improved patient outcomes and empowered business units to manage data quality directly.
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Alation helped St John of God Health Care migrate to Google Cloud Platform 10 times faster. The organization unified data... standards across 18 hospitals using Alation’s data intelligence platform. They reduced legacy estate reports by 82%, cutting over 14,000 redundant reports. Governance-first principles built trust and accountability into their data strategy. Shared definitions eliminated confusion and improved collaboration across teams.
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Openprise helped Teladoc Health connect one Marketo instance to two Salesforce instances. Lead processing time dropped from days to just... 10 minutes. The platform enabled near-perfect routing accuracy for thousands of leads. Confidence-level matching and real-time error handling ensured every lead reached the right salesperson fast. Teladoc Health avoided point solutions and built a scalable, unified orchestration layer for all lead management.
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Splunk helped Children's National Hospital boost threat detection by 40%. The hospital implemented over 80 security use cases with Splunk.... Analyst productivity increased by 25%. Splunk's centralized platform replaced multiple tools, making it easier to spot and respond to threats. Automation reduced time spent on routine tasks and improved response to phishing and social engineering attacks. The hospital now protects critical medical systems and patient care with better visibility and faster incident response.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Genesys Cloud CX helped Yale New Haven Health cut repeat calls by 50%. The health system unified patient access and... integrated Health CX with Epic. This made it easier for patients to schedule and contact care teams. Call handle time dropped by about one minute. Each interaction now saves 15–30 seconds. Managers can adjust operations in real time, improving patient satisfaction and scaling access without extra staff.
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Spotler helps Medical Centre Leeuwarden track keywords and monitor media daily. The hospital uses Spotler for fast crisis response and... to create detailed reports for the Board. Media monitoring supported quick action during a building fire, helping protect patients. Spotler also enabled a successful smoke-free campaign, boosting the hospital's image. The team uses reports to manage reputation and communicate with stakeholders.
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CustomerSure helped Barchester Healthcare gather real-time feedback from 12,500 residents and patients across 250 care homes and hospitals. The system made... it easy for staff to act on feedback quickly, improving customer experience. Barchester used the feedback to create action plans and saw year-on-year improvements in quality scores. The company achieved its highest ever quality ratings. Staff buy-in increased as feedback became a key part of daily operations.
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Ramsay Santé used Limber to boost its employee advocacy and content marketing. The company wanted to involve all employees and... facilities in a coordinated social media strategy. Limber helped Ramsay Santé increase content visibility and unite staff around company values. In 18 months, employees shared over 1,000 pieces of content, resulting in 8,800+ social shares and 48,800+ clicks. Limber's analytics, content walls, and leaderboard features supported these results.
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Cerner Corporation needed to improve their website content for global markets. Their old content hurt credibility and confused customers. Content... Science created a global editorial strategy for Cerner. They developed editorial briefs to help localize content for each market. After the change, Cerner saw more sales leads, better SEO, and stronger trust from international clients. Internal teams now value content more and include it in planning.
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