Hospital & Health Care: Case Studies, ROI & Implementation Examples

Blackbaud's Grateful Patient Solution helped The University of Kansas Health System transform its fundraising. After a failed in-house attempt, they... implemented Blackbaud Raiser’s Edge NXT, ResearchPoint, and consulting support. In three years, they identified over 1,200 new patient prospects. One grateful patient pledged $1.1 million in planned giving. The new process is sustainable, secure, and HIPAA-compliant, boosting major gift interest and expanding the fundraising team.
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Blackbaud's Grateful Patient Solution helped The University of Kansas Health System transform its fundraising. After a failed in-house attempt, they... implemented Blackbaud Raiser’s Edge NXT, ResearchPoint, and consulting support. In three years, they identified over 1,200 new patient prospects. One grateful patient pledged $1.1 million in planned giving. The new process is sustainable, secure, and HIPAA-compliant, boosting major gift interest and expanding the fundraising team.
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Blackbaud's Grateful Patient Solution helped The University of Kansas Health System transform its fundraising. After a failed in-house attempt, they... implemented Blackbaud Raiser’s Edge NXT, ResearchPoint, and consulting support. In three years, they identified over 1,200 new patient prospects. One grateful patient pledged $1.1 million in planned giving. The new process is sustainable, secure, and HIPAA-compliant, boosting major gift interest and expanding the fundraising team.
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Blackbaud's Grateful Patient Solution helped The University of Kansas Health System transform its fundraising. After a failed in-house attempt, they... implemented Blackbaud Raiser’s Edge NXT, ResearchPoint, and consulting support. In three years, they identified over 1,200 new patient prospects. One grateful patient pledged $1.1 million in planned giving. The new process is sustainable, secure, and HIPAA-compliant, boosting major gift interest and expanding the fundraising team.
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Blackbaud's Grateful Patient Solution helped The University of Kansas Health System transform its fundraising. After a failed in-house attempt, they... implemented Blackbaud Raiser’s Edge NXT, ResearchPoint, and consulting support. In three years, they identified over 1,200 new patient prospects. One grateful patient pledged $1.1 million in planned giving. The new process is sustainable, secure, and HIPAA-compliant, boosting major gift interest and expanding the fundraising team.
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Blackbaud's Grateful Patient Solution helped The University of Kansas Health System transform its fundraising. After a failed in-house attempt, they... implemented Blackbaud Raiser’s Edge NXT, ResearchPoint, and consulting support. In three years, they identified over 1,200 new patient prospects. One grateful patient pledged $1.1 million in planned giving. The new process is sustainable, secure, and HIPAA-compliant, boosting major gift interest and expanding the fundraising team.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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South Auckland Dental used Thryv to modernize its business operations. The owner, Sanjay, moved from outdated systems to Thryv's CRM,... making it easy to manage patient data and send reminders. Thryv helped him boost his online presence and manage marketing from one place. Social media engagement improved with AI-assisted content and scheduling. Business is growing, and Sanjay finds it much easier to run his dental clinic.
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Northern Nevada HOPES used Virtuous CRM+ to raise $36 million in two years for a capital campaign. The team moved... from Excel and an outdated database to a unified platform. They tracked every major gift from prospect to close using gift ask pipeline and moves management features. The new system helped them build a 43,000 sq. ft. clinic and expand services. Team collaboration improved, and donor relationships became more intentional.
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Motherhood Hospitals launched the Motherhood Delights program with Easyrewardz. The program helps the hospital engage and connect with customers during... their care journey. It creates a holistic ecosystem for patient needs. Both teams are happy with the unique approach. The testimonial highlights improved customer engagement in healthcare.
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Sugar helped Wesley Mission Queensland create a single customer view. The organization faced new challenges from government policy changes and... a shift to consumer-driven care. Sugar was rolled out across customer service, marketing, fundraising, in-home care, and allied health. Staff found Sugar easy to use and it supported a customer-centric strategy. The CRM rollout enabled broader business transformation and improved engagement with customers and stakeholders.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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Bitrix24 helped Rehabtürk Healthcare Providers' Network improve productivity and streamline operations. The company used Bitrix24 for task management, CRM, and... HR functions. This made team communication better and helped coordinate work. Rehabtürk saw higher client satisfaction and better service. The platform was easy to use and customizable for their needs.
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Damco Solutions helped a leading U. S. hospital center reduce emergency department congestion using a HIPAA-compliant, real-time visibility model. The...hospital improved patient throughput and staff productivity, achieving a 35% increase in staff productivity and a 20% reduction in application processing time. The solution enabled proactive patient discharge, freeing up to 35 beds per day. Patient complaints dropped by 26%, and staff morale improved. The hospital now delivers better patient care and maintains secure, compliant operations.
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BenchmarkONE helped Goodness Dental organize sales and marketing for their clinics. The team, including dentists and staff up to age... 85, quickly learned the software. They used features like task lists, filters, and email tracking to manage patient communications and sales pipelines. Communication improved and sales increased as the business grew. The platform’s simple design made it easy for everyone to use.
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BPL Plasma used Workbooks CRM to boost donor return rates. Before, they relied on static spreadsheets, causing inefficiencies and privacy... risks. Workbooks centralized campaign management and automated donor tracking. The CRM improved call return rates and made outreach more efficient. The team saw a higher rate of donors returning after switching to Workbooks.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC... EMR automated patient identification and gave agents instant access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.
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AireSpring helped a large, public healthcare provider fix slow support and network access issues. The provider's old carrier blocked direct... communication with technicians and delayed network changes. AireSpring gave the IT team open access to their MPLS network and included them in calls with carrier technicians. Fast, multi-tiered support and 24/7 network monitoring improved reliability. The healthcare provider can now quickly add new circuits and grow without delays.
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United Healthcare uses KPS Universal Knowledge to manage and share IT service delivery information. Agents can quickly find relevant knowledge,... improving customer experience. The platform helps organize and author content for support teams. Fast access to information supports better service outcomes. United Healthcare benefits from streamlined knowledge management.
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Genesys Cloud CX helped Yale New Haven Health cut repeat calls by 50%. The health system unified patient access and... integrated Health CX with Epic. This made it easier for patients to schedule and contact care teams. Call handle time dropped by about one minute. Each interaction now saves 15–30 seconds. Managers can adjust operations in real time, improving patient satisfaction and scaling access without extra staff.
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CloudTalk’s Power Dialer helped Dentakay boost monthly call volume by 150% in 8 months. The dental tourism leader switched from... an unreliable VoIP system to CloudTalk, improving call quality and agent efficiency. Integration with Zoho CRM streamlined workflows and automated call logging. Dentakay scaled from 120 to 165 agents, saving time for 90% of staff. The sales team gained deeper insights and increased conversion rates with advanced reporting.
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Talkdesk helped Evara Health cut patient wait times by 98%. The company used Talkdesk AI and Autopilot to automate 45%... of call volume. Patients can now reschedule, cancel, or book appointments without speaking to an agent. This improved patient access and satisfaction by nearly 120%. Evara Health set new standards for efficiency in healthcare service.
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SharpenCX helped OLE Health move to a cloud-native contact center. OLE Health improved agent performance with custom metrics and real-time... dashboards. The team could now work from home easily, even during the Omicron COVID-19 surge. SharpenCX’s data science team built custom reports for leadership and managers. OLE Health saw faster setup, better reporting, and more agent visibility. The transition was smooth with strong support and training.
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Puzzel’s Conversational Intelligence helped ApoEx, a Swedish pharmacy, cut information searches by 50%. The company brought customer service in-house and... needed to train new agents quickly. With AI-powered conversation analysis, agents learned from real calls and improved their skills. ApoEx also reduced call wait times by 35% and lowered staffing needs by 3.5 FTEs. The team now answers questions faster and with more confidence.
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Vigilance Health used Dialpad AI to improve patient care and team confidence. The team saved at least five hours a... week with AI-powered transcriptions. Dialpad’s Custom Moments and live sentiment analysis helped them spot patient trends and train staff better. Live coaching features let managers support agents in real time. Click-to-call integration with their patient record system made communication faster and easier.
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8x8 Contact Center helped the Urology Center of Iowa improve patient communication and staff efficiency. The center needed a secure,... easy-to-use system for handling calls, voicemails, and real-time staffing. With 8x8, staff can quickly access call data and manage patient needs at any time. The dashboard gives instant insights for better scheduling and training. Staff report less confusion, faster response, and a better patient experience.
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8x8 Contact Center helped the Urology Center of Iowa improve patient communication and staff efficiency. The center needed a secure,... easy-to-use system for handling calls, voicemails, and real-time staffing. With 8x8, staff can quickly access call data and manage patient needs at any time. The dashboard gives instant insights for better scheduling and training. Staff report less confusion, faster response, and a better patient experience.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual appointment management and lacked integrated call routing. Knowlarity’s cloud-based system automated appointment booking and call tracking. Integration with Microsoft Dynamics CRM enabled agents to view caller profiles and log missed calls. Clinic managers gained real-time call recordings and performance insights. The solution streamlined business operations and improved customer experience.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual appointment management and lacked integrated call routing. Knowlarity’s cloud-based system automated appointment booking and call tracking. Integration with Microsoft Dynamics CRM enabled agents to view caller profiles and log missed calls. Clinic managers gained real-time call recordings and performance insights. The solution streamlined business operations and improved customer experience.
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SingleComm helped Kaweah Health System improve patient communications and staff efficiency. The hospital used SingleComm’s contact center platform to reduce... hold times by 10x and cut call abandonment by 80%. Staff monitoring features let managers track activities and support remote work. These changes led to better patient service and lower staffing costs. Kaweah Health now delivers a more positive experience for patients and employees.
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Qminder helped Cure 4 The Kids Foundation track patient wait times from arrival to paperwork completion. Before Qminder, staff used... a clipboard sign-in sheet that did not capture accurate timing. With Qminder, every patient’s check-in and service time is recorded. Managers use real-time dashboards to monitor front desk performance. The foundation saw improved efficiency and better analytics for patient management.
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CallFinder helped Methodist Health System measure empathy on every agent call. This led to a 25% increase in payment plans.... The hospital also saw self-pay collections rise by $150,000 each month. The solution improved agent performance and efficiency. Patient experience got better as a result. These changes made a big impact on their revenue cycle.
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FluentStream helped Oakview Dermatology manage 10,000 patient calls per month across nine locations. Oakview used FluentStream’s cloud-based call center and... mobile app to support remote work and outsourced call center operations. The platform’s analytics and feedback tools improved staff training and resource planning. Oakview saw better interoffice communication and more efficient patient service. The support team at FluentStream was praised for fast, accurate help.
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Lectora helped Health Education Yorkshire and the Humber deliver digital health education across the UK and Europe. The team used... Lectora to build interactive courses and a serious game, making learning more engaging. Learners gave positive feedback, and the program was showcased at the European Union headquarters. Lectora enabled rapid eLearning for health care workers and ambulance staff. The NHS team continues to use and recommend Lectora for its flexibility and power.
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Kotobee helped the American College of Lifestyle Medicine move from printed textbooks to digital ebooks. ACLM needed a user-friendly, secure... ebook platform that worked with their learning management system. With Kotobee, they created ebooks for six courses, including three in foreign languages. Over 1,000 students now access these ebooks online. Students enjoy instant access, note-taking, and highlighting features.
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Title21 used Archbee to move from PDF manuals to a real-time public knowledge base. Before Archbee, help content was hard... to manage and users struggled to find answers. Archbee's JWT integration made secure help content easy to update and access. Now, business experts keep help docs current every day. This change reduced customer support tickets and let support staff focus on bigger issues.
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ParagraphAI helps medical professionals write medical reports, patient notes, and research papers faster. The tool automates content creation, saving time... and reducing errors. Medical professionals use ParagraphAI to focus more on patient care and research. The AI writer generates accurate, tailored documents and edits existing materials. This boosts productivity and improves the quality of medical documentation.
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PT Solutions used Marq templating and MediaValet DAM to support rapid growth across 550 clinics. The creative team locked brand... elements in templates, letting local teams quickly create on-brand materials. Sales reps now produce their own collateral in a day, instead of waiting weeks. Over 300 projects are self-served monthly, freeing designers for strategic work. Brand consistency improved at every touchpoint, even as the company expanded nationwide.
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Eptura helped a non-profit healthcare agency in California achieve a 99% on-time service request completion rate. The agency used Eptura... to manage service requests, support a 90% remote workforce, and optimize space across six locations. By consolidating real estate and leasing unused space, they reduced costs and generated new revenue. Eptura's reporting and transparency features improved efficiency and employee satisfaction. The agency surpassed its original goal of 85% service request completion, setting a new standard for operational excellence.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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Torchbox provided SEO consultancy to NHS Digital for three years. The NHS website gained 3 million more organic clicks per... month. Impressions rose by 16% year over year. Torchbox helped NHS teams embed SEO into content production. The project improved search visibility and made NHS content easier to find online.
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Optimizely helped Home Instead launch a new digital platform for over 650 franchise websites. The solution unified 15,000 pages with... a consistent design and language. The new site achieved a 90+ rating on the Site Improve tool for SEO and AA compliance. Home Instead now offers a better experience for caregivers and seniors. Real-time analytics support ongoing site improvements.
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Content Pilot helped Metrocare Services, Dallas County's largest mental health provider, refresh its brand. Metrocare needed a unique identity due... to confusion with other local organizations. Content Pilot created a new logo, tagline, and brand guidelines. They also redesigned the website and clarified Metrocare's positioning. Metrocare now has a stronger, clearer brand to support its mission.
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Scalenut helped Total Life Counseling boost their organic search reach by 12X in just three months. The team used deepSEO... and Generative Engine Optimization to make their mental health content the top answer for search engines and AI assistants. Total Life Counseling saw domain impressions jump from 496K to 7.98M and clicks rise from 6.05K to 52.6K. They also gained over 500 new AI referrals. The strategy included technical SEO, content planning, and targeted content creation for high-value keywords.
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DispatchHealth used Brightspot CMS to migrate from WordPress in just 60 days. The company needed a faster, easier way to... update thousands of pages across 55 cities. Brightspot enabled a seamless rebranding and improved content management. DispatchHealth saw a 40% increase in SEO reach after the migration. The new CMS lets them tailor content for different users and locations quickly.
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LiveTiles Reach helped Walsall Healthcare NHS Trust improve internal communication for 4,500 staff across 30 sites. The Trust faced challenges... reaching non-desk workers, especially during the COVID-19 pandemic. An employee survey showed only a third of staff read the old email newsletter daily. LiveTiles Reach provided a mobile-first, interactive platform integrated with Microsoft 365, enabling two-way communication and push notifications. The solution also supports public information sharing and emergency planning, boosting engagement and operational resilience.
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Applications Manager helped Community Health Center Network save $500,000 a year by reducing downtime. The IT team now gets real-time... insights across all applications. They cut over 200 hours of manual work each year. The tool alerts them to issues fast, so they fix problems before they impact patient care. With unified monitoring, they keep critical healthcare systems running and claims processing on track.
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Medserena used Agility CMS to digitize its MRI services in the UK and Germany. The company needed a fast, reliable... CMS to manage complex medical technology and a growing network. Agility CMS helped Medserena streamline digital content and booking processes. The content team became three times more efficient. Medserena saw a 25% increase in bookings and a fivefold improvement in customer experience.
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Woodstock Hospital used Digitech Systems' enterprise content management to digitize patient records. The hospital saved nearly $500,000 each year by... cutting staffing, scanning, and office supply costs. Staff in the records department dropped to less than half, which led to big savings. Hospital efficiency improved, and patient wait times went down. The solution helped protect confidential information and made patient care better.
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Ombud helped Magellan Health cut 97 business days from their proposal process. The platform let teams find proposal content fast... and reuse 65% of it in future bids. Magellan saw an 11% jump in proposal response rates. Content creation grew by 157%, and curated content saved for future use increased tenfold. Teams now spend more time on strategy and less on repetitive tasks.
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Northwoods built a new microsite for Wisconsin Poison Center. The site works on desktops and smartphones. It uses Titan CMS... for easy content management. The design is modern and simple to use. The site has games to help kids learn about poison safety. Northwoods made the site for Children's Hospital of Wisconsin.
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Penn Medicine Academy used Content Controller to centralize compliance training for over 60,000 learners. The platform helped them track regulatory... training and avoid duplicate course assignments. Versioning updates now take less than a minute, down from an hour. The team can quickly provide compliance reports for audits. Content Controller made LMS transitions easier and improved the user experience for 4,000 team members.
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NLCHI needed to quickly deliver SCORM compliant health training to three types of health system decision-makers. They had to retain... old learner records, redevelop courses for more interactivity, and set group-based content restrictions. BaseCorp used SkillBuilder LMS to match the old course flow, maintain interactivity, and integrate with employee IDs. The team cleaned up historical user data and met strict privacy rules. NLCHI launched the new training program on time and started a three-year partnership with BaseCorp.
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Lectora helped Health Education Yorkshire and the Humber deliver digital health education across the UK and Europe. The team used... Lectora to build interactive courses and a serious game, making learning more engaging. Learners gave positive feedback, and the program was showcased at the European Union headquarters. Lectora enabled rapid eLearning for health care workers and ambulance staff. The NHS team continues to use and recommend Lectora for its flexibility and power.
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CAE Healthcare used Administrate's Training Management Platform to deliver on-demand ventilator training in just 11 days. The company created a... new ventilator prototype in response to COVID-19 and needed to train frontline healthcare professionals quickly. Administrate enabled CAE Healthcare to manage large-scale training operations efficiently. Hundreds of ventilators are now shipped weekly, with adaptive e-learning modules supporting healthcare staff. The partnership helped CAE Healthcare scale training during a critical time.
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Accord LMS helped Health Prime International automate and scale employee training as the company grew from 30 to over 500 staff. The platform enabled... consistent compliance training for HIPAA and OSHA, supporting regulatory needs. With Accord LMS, two staff now manage 90% of all training, eliminating the need to hire more trainers. Audit preparation is faster, with training certificates easily reported in minutes. The solution increased training sessions for both employees and clients.
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Auzmor Learn helped Homeward Bound save $150,000 each year. The company used the LMS to train 300 employees across 22... locations. They improved compliance training and made onboarding faster. The Minnesota Department of Health praised their organized training records. Homeward Bound now tracks training completions and certificates easily. The platform made employee development and compliance training simple and effective.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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Workleap Officevibe helped BioScript Solutions keep employee wellness high during rapid growth and the pandemic. The HR team used the... platform to measure engagement more often and coach leaders on team experience. They replaced annual surveys with frequent feedback, enabling quick action on employee needs. BioScript saw consistently high engagement metrics after launching Officevibe. Employees felt valued and connected, even as the company expanded by 250 people in one year.
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Vivalia used Dokeos LMS to train 1,500 nurses across six hospitals in Belgium. The platform helped structure onboarding and harmonize... internal procedures for new and existing staff. Dokeos enabled blended learning, combining in-person and online modules, and made training accessible at any time. Vivalia created tailored learning paths and tracked completion with certificates. The LMS supported ongoing skill development and consistent practices across all sites.
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Infopro Learning built a custom mobile app for a healthcare company with 54,000 members. The company needed to improve adoption... of cardiovascular care guidelines and overcome barriers in low and medium income countries. The mobile app let physicians and health counselors access courses anytime, anywhere. This helped address skills gaps and made learning more accessible. The solution aimed to improve patient care and guideline consistency.
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Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management... using spreadsheets. After adopting Vtiger CRM, they improved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.
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Puzzel’s Conversational Intelligence helped ApoEx, a Swedish pharmacy, cut information searches by 50%. The company brought customer service in-house and... needed to train new agents quickly. With AI-powered conversation analysis, agents learned from real calls and improved their skills. ApoEx also reduced call wait times by 35% and lowered staffing needs by 3.5 FTEs. The team now answers questions faster and with more confidence.
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HappyFox helped Medipulse, a hospital in Rajasthan, cut patient feedback resolution time by 60%. The helpdesk system improved interdepartmental communication... by 50% and made staff leave management 70% more efficient. Asset downtime dropped 45% with better tracking. Medipulse used analytics and workflows to boost patient care and streamline operations. The hospital now delivers faster service and better patient experiences.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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Applications Manager helped Community Health Center Network save $500,000 a year by reducing downtime. The IT team now gets real-time... insights across all applications. They cut over 200 hours of manual work each year. The tool alerts them to issues fast, so they fix problems before they impact patient care. With unified monitoring, they keep critical healthcare systems running and claims processing on track.
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Applications Manager helped Community Health Center Network save $500,000 a year by reducing downtime. The IT team now gets real-time... insights across all applications. They cut over 200 hours of manual work each year. The tool alerts them to issues fast, so they fix problems before they impact patient care. With unified monitoring, they keep critical healthcare systems running and claims processing on track.
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Qminder helped Cure 4 The Kids Foundation track patient wait times from arrival to paperwork completion. Before Qminder, staff used... a clipboard sign-in sheet that did not capture accurate timing. With Qminder, every patient’s check-in and service time is recorded. Managers use real-time dashboards to monitor front desk performance. The foundation saw improved efficiency and better analytics for patient management.
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ConnectWise Automate helped Bickford Senior Living's two-person IT team support over 2,000 employees across 52 locations. The platform automated Windows... updates and provided real-time monitoring, saving significant IT time. Remote access features allowed instant troubleshooting and reduced time spent on support calls. Critical healthcare systems, including medication distribution and resident monitoring, are now proactively maintained. The IT team can focus on projects instead of manual tasks, improving service for staff and residents.
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Patient. co.uk was the most-visible private health domain in the UK, ranking 46th overall with 148 visibility points on Google...UK. In June 2015, they moved to Patient.info to reach a global audience. After the move, their Google visibility dropped sharply, with only 4 points remaining. The rebranding failed because UK users did not trust the new .info domain. Link building efforts did not recover their lost rankings. The case highlights the risks of domain migration and brand changes in SEO.
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Moz Local helped Chesapeake Regional Healthcare fix inaccurate local listings, which were causing lost business and poor search visibility. The tool improved... listing accuracy by 171% and increased monthly page views by 567%. Chesapeake Regional Healthcare saved over 15 hours each month on manual listing management. Google My Business traffic and appointment calls rose sharply. Moz Local enabled the team to focus on content and digital strategy, driving measurable growth.
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Moz Local helped Chesapeake Regional Healthcare fix inaccurate local listings, which were causing lost business and poor search visibility. The tool improved... listing accuracy by 171% and increased monthly page views by 567%. Chesapeake Regional Healthcare saved over 15 hours each month on manual listing management. Google My Business traffic and appointment calls rose sharply. Moz Local enabled the team to focus on content and digital strategy, driving measurable growth.
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SE Ranking helped Children’s Allergy Doctors fix technical SEO issues and boost online visibility. PinkSEO used the platform to increase... the clinic’s ranked keywords from 605 to 1,473 in five months. Organic traffic grew from 317 to 1,663 visits, and total users rose by 288% in 14 months. The clinic saw more patient inquiries and booked appointments. SE Ranking’s technical audits and keyword tools drove these results.
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Scalenut helped Total Life Counseling boost their organic search reach by 12X in just three months. The team used deepSEO... and Generative Engine Optimization to make their mental health content the top answer for search engines and AI assistants. Total Life Counseling saw domain impressions jump from 496K to 7.98M and clicks rise from 6.05K to 52.6K. They also gained over 500 new AI referrals. The strategy included technical SEO, content planning, and targeted content creation for high-value keywords.
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Botify helped Medibank, a leading Australian health provider, boost organic search results. Medibank moved from paid media to a content-driven... SEO strategy using Botify's platform. Customized dashboards gave teams clear data and priorities. In six months, Medibank saw a 36% rise in organic visits, 17% more impressions, and 20% more clicks. Botify enabled Medibank to build a strong SEO action plan and shift its digital mindset.
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Botify helped Medibank, a leading Australian health provider, boost organic search results. Medibank moved from paid media to a content-driven... SEO strategy using Botify's platform. Customized dashboards gave teams clear data and priorities. In six months, Medibank saw a 36% rise in organic visits, 17% more impressions, and 20% more clicks. Botify enabled Medibank to build a strong SEO action plan and shift its digital mindset.
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PosiRank helped a specialized medical clinic grow organic traffic by 113% from January to August 2020. The clinic saw a... 30% drop in bounce rate and an 11% increase in completed conversions. PosiRank provided ongoing SEO, custom content, and technical site audits. Over 50 new expert-level pages were added, improving patient admissions by 25%. Continuous monitoring and issue resolution sustained long-term SEO gains.
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Brightedge helps Ochsner find the right keywords for their web pages. The platform shows what content patients want. Ochsner uses... Brightedge to plan and optimize pages for Google search. They focus on mobile SEO and local strategies for each region. The customer service team at Brightedge supports Ochsner with content and keyword planning. Ochsner recommends Brightedge for building content and mobile SEO strategies.
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Conductor helped Nobel Biocare increase website traffic by 30% year-over-year. The company used Conductor to audit and optimize their website... for search engines. They created a new editorial plan focused on educational content. This led to over 14,000 new blog pageviews since launch. Nobel Biocare also improved lead quality and got strong support from Conductor’s service team.
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Optimizely helped Home Instead launch a new digital platform for over 650 franchise websites. The solution unified 15,000 pages with... a consistent design and language. The new site achieved a 90+ rating on the Site Improve tool for SEO and AA compliance. Home Instead now offers a better experience for caregivers and seniors. Real-time analytics support ongoing site improvements.
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Iterable SMS helped Thirty Madison boost conversions by over 20%. By moving SMS opt-in earlier in the patient intake, opt-in... rates rose and more than 50% of leads were likely to convert to subscription. Consultation completion rates increased by double digits. A/B testing improved payment capture for 6% more patients with failed payments. AI-powered features drove a 30% increase in open rates and a 7% lift in click-through rates. Thirty Madison now delivers more personalized, timely care to patients.
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Experiture helped a leading healthcare provider boost patient engagement. The provider used Experiture’s platform for personalized, omni-channel communication. They saw... a 35% increase in appointment bookings. Patient satisfaction improved by 20%. Service utilization grew by 25%. Automated workflows and data-driven messaging drove these results.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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Leadfox helped Bonjour-santé cut email creation time by 50%. The team now builds automations and landing pages quickly, without needing... a designer or developer. Support is available in under five minutes. Bonjour-santé sends frequent, effective communications to clients. The all-in-one tool gives them flexibility and speed for their marketing needs.
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ActiveCampaign helped myMDadvocate boost email open rates from 4% to 67%. Dr. Susan Baumgaertel used automation and AI to manage... event promotions, content streams, and audience segmentation. She built 24 automations without hiring a marketing team. Event registration emails achieved a 32% conversion rate. Active Intelligence enabled real-time analytics and campaign planning two months ahead. This allowed her to grow her audience and streamline her business as a solopreneur.
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Redpoint CDP helped a Fortune 20 healthcare payer and pharmacy benefits company replace their homegrown customer data platform. The company faced... slow campaign execution and static segmentation. Redpoint CDP enabled real-time member profiles and dynamic segmentation. Campaign creation time dropped by over 50%. Marketers gained independence from IT and improved member engagement.
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NHS Blood & Transplant used Dotdigital to add WhatsApp reminders to their donor communication. WhatsApp open rates reached 83%. No-show... rates for black heritage donors dropped by 40%. White donor no-shows fell from 10% to 7%. The change led to 1,080 extra Ro blood donations each year. Donors could confirm or reschedule with one tap, making it easier to give blood.
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St. Joseph’s Health used Citrix to support 5,200 users with just two IT staff. The health system cut workstation-on-wheels hardware... costs by 67%. Logon times for over 200 applications dropped to under 20 seconds. Citrix enabled secure remote work for 20% of the workforce during the pandemic. The solution improved security, compliance, and management for clinical and administrative teams.
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Prodigo Solutions used Comind. work to document every client commitment in healthcare supply chain projects. Before, commitments were scattered in...notebooks and emails, creating compliance risks. With Comind.work, all discussions, decisions, and action items are recorded and tracked to completion. Teams now have a searchable, traceable client history. Hospital clients see improved accountability and verifiable follow-through. New staff can access the full record from day one.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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TextExpander helped Private Health Management save 3,137 hours in one year. Over 200 employees used 129,615 Snippets to standardize communication... and documentation. The tool improved quality control and consistency as the company grew. Teams gained better oversight and reduced manual work. Staff reported higher satisfaction and efficiency in daily tasks. Patient care standards stayed high while the business scaled.
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Bitrix24 helped Rehabtürk Healthcare Providers' Network improve productivity and streamline operations. The company used Bitrix24 for task management, CRM, and... HR functions. This made team communication better and helped coordinate work. Rehabtürk saw higher client satisfaction and better service. The platform was easy to use and customizable for their needs.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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Vigilance Health used Dialpad AI to improve patient care and team confidence. The team saved at least five hours a... week with AI-powered transcriptions. Dialpad’s Custom Moments and live sentiment analysis helped them spot patient trends and train staff better. Live coaching features let managers support agents in real time. Click-to-call integration with their patient record system made communication faster and easier.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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ParagraphAI helps medical professionals write medical reports, patient notes, and research papers faster. The tool automates content creation, saving time... and reducing errors. Medical professionals use ParagraphAI to focus more on patient care and research. The AI writer generates accurate, tailored documents and edits existing materials. This boosts productivity and improves the quality of medical documentation.
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MINT Dentistry used Happeo to connect over 60 locations and boost staff engagement. Before Happeo, their homegrown intranet made communication... hard and costly. Happeo's integration with Google Workspace and social features made it easy for staff to interact. The mobile app helped doctors stay informed with push notifications. Staff now feel more united and collaboration has increased across teams.
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Blink helped Elara Caring connect 32,000 caregivers across 225 locations. Before Blink, Elara faced high turnover, missed updates, and manual... shift booking. Blink’s mobile app centralized communication, automated tasks, and improved onboarding. 95% of employees now feel more connected, and 96% would recommend the app. Shift fulfillment is faster and employees feel part of a community.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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Text Request helped Korch Orthodontics switch from phone calls to HIPAA-compliant texting during the Covid-19 pandemic. The platform enabled fast... onboarding and easy migration of contacts from their previous provider. Staff use templates and autoresponders to save time and improve communication with patients' parents. Texting allows for quick appointment confirmations, insurance info collection, and sharing of care videos. The result is smoother scheduling and better parent engagement.
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Kizeo Forms helped Naomi Neethling Health Services improve team workflow and data management. The team found the form creator easy... to use, letting everyone build forms without technical skills. Real-time data access and strong reporting features kept departments informed and aligned. The platform made daily tasks simpler and more efficient. The team now works more accurately than before.
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Insider One helped Conexa Saúde increase new patient conversion rates by 11. 7% in just three months. The company switched...from a previous provider due to unpredictable pricing and slow campaign launches. With Insider One, Conexa Saúde launched dozens of campaigns in 30 days and now runs over 50 automated patient journeys. The platform's unified data and local support enabled faster onboarding and higher engagement. Conexa Saúde now uses personalized messaging across web, app, email, SMS, and WhatsApp to boost patient sign-ups.
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Beep Saúde used CleverTap to improve customer engagement for its home healthcare services in Brazil. The company created personalized communication... journeys for different audiences, increasing message frequency without harming user experience. CleverTap enabled Beep Saúde to segment users, automate campaigns, and analyze real-time engagement data. As a result, Beep Saúde saw higher user retention, more conversions, and a Black Friday campaign that generated 150 times the expected revenue. The company maintained a Net Promoter Score of 95 throughout these improvements.
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Beep Saúde used CleverTap to improve customer engagement for its home healthcare services in Brazil. The company created personalized communication... journeys for different audiences, increasing message frequency without harming user experience. CleverTap enabled Beep Saúde to segment users, automate campaigns, and analyze real-time engagement data. As a result, Beep Saúde saw higher user retention, more conversions, and a Black Friday campaign that generated 150 times the expected revenue. The company maintained a Net Promoter Score of 95 throughout these improvements.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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Document360 helped HHAeXchange quickly update and manage their documentation. The team used health check metrics to ensure content was easy... to read for all users. Real-time updates and analytics improved support and user engagement. The support team now answers more advanced questions, showing better product understanding. Document360’s features made the help site a key tool for both support and sales.
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United Healthcare uses KPS Universal Knowledge to manage and share IT service delivery information. Agents can quickly find relevant knowledge,... improving customer experience. The platform helps organize and author content for support teams. Fast access to information supports better service outcomes. United Healthcare benefits from streamlined knowledge management.
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Shelf helped a Fortune 50 healthcare leader fix content ROT in over 60% of their documents. The company was breaching... SLA for first contact resolution due to outdated and inaccurate content. Shelf's solution removed bad content, added missing context, and improved agent assist answers. Content utilization improved by 225%. First contact resolution reached over 95%, ending contract breaches and restoring trust.
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Title21 used Archbee to move from PDF manuals to a real-time public knowledge base. Before Archbee, help content was hard... to manage and users struggled to find answers. Archbee's JWT integration made secure help content easy to update and access. Now, business experts keep help docs current every day. This change reduced customer support tickets and let support staff focus on bigger issues.
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LiveTiles Reach helped Walsall Healthcare NHS Trust improve internal communication for 4,500 staff across 30 sites. The Trust faced challenges... reaching non-desk workers, especially during the COVID-19 pandemic. An employee survey showed only a third of staff read the old email newsletter daily. LiveTiles Reach provided a mobile-first, interactive platform integrated with Microsoft 365, enabling two-way communication and push notifications. The solution also supports public information sharing and emergency planning, boosting engagement and operational resilience.
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Discovery Behavioral Health used Zavanta SOP Software to standardize policies and procedures across 1,700 employees. Before Zavanta, each department managed... documents separately, making it hard to find information. Zavanta helped the company quickly update policies during the COVID-19 pandemic and improved accountability. Staff competency testing now reports a 100% score. Employees appreciate having all resources in one web-based portal.
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PlaybookUX helped SonderMind speed up user testing for their telehealth product. SonderMind used PlaybookUX to recruit participants in under an... hour. The platform enabled fast feedback on design and usability. This let SonderMind quickly improve their online therapy solution. The team launched a user-friendly product faster by integrating user feedback into every sprint.
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Duke Health used Alida to build a digital community called Duke Health Listens. This community has over 3,000 members and... helps gather patient feedback quickly. Duke Health improved its patient portal, appointment scheduling, and educational tools using this feedback. They saved $200,000 in the first year by using in-house research instead of outside agencies. Patient voices now shape many improvements across the health system.
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Zonka Feedback helped Sankara Eye Hospitals collect over 1 million patient feedback responses. The hospital replaced paper surveys and Google... Forms with a centralized, customizable feedback platform. Staff used tablets and SMS surveys to reach more patients and gather real-time insights. Management used dashboards to track NPS and address issues quickly. Patient satisfaction improved, and feedback volume increased, leading to better care and faster problem resolution.
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Medline used dscout to research why their new Remedy lotion was not selling as expected. The team needed in-depth qualitative... insights but had a tight budget. Dscout enabled them to conduct user research for under $7,000, saving over $50,000 compared to traditional methods. The platform helped Medline gather consumer feedback quickly and include qualitative research in every proposal. Stakeholders valued the consumer videos and the collaborative process.
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Nuna used Lyssna to cut user onboarding time by 80%. The team faced strict healthcare regulations that slowed user research... and decision-making. Lyssna enabled same-day user insights and rapid testing of app features. Nuna fixed confusing terminology that could have impacted 1 in 3 users. The platform helped Nuna make data-driven decisions and launch a streamlined onboarding experience.
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FORM OpX helped a top U. S. senior living provider improve compliance and care in over 325 communities. The provider...replaced manual audits with mobile forms, boosting real-time visibility and tracking for 24 compliance categories. Teams now spot trends, launch improvement plans, and adapt quickly to changing regulations, including COVID-19 protocols. The solution reduced travel costs and enabled remote audits, delivering full ROI from travel savings alone. Staff feel empowered, and residents benefit from safer, higher-quality care.
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MVF helped Vitaldent, a large dental clinic network in Spain, scale lead volume by 6x in less than 6 months. Vitaldent wanted to... grow quickly after new investment and saw digital lead generation as key. MVF ran targeted campaigns for implants and invisible braces, using CRM integration for real-time results. The partnership enabled rapid scaling and improved KPIs. Vitaldent also launched new campaigns and continues to expand with MVF's support.
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Enterprise Health used Promote by Dealfront to run targeted ABM display ad campaigns. Their four-person marketing team aimed to boost... brand awareness and website traffic. With Promote, they achieved a 70% website visit rate from target companies and a 0.20% average CTR, peaking at 0.33%. Cost efficiency improved by $3.67 eCPC and $6.18 eCPM. Promote delivered 0.2% more engagement than a competitor, helping Enterprise Health increase their share of voice.
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Affinity eHealth used momencio to improve sales team performance and compliance. The platform helped Affinity capture rich attendee data at... events and personalize follow-ups with doctors and health organizations. Automated workflows and CRM tools streamlined their sales process. Data-driven insights from momencio enabled tailored pitches and increased deal closures. Affinity expanded its client base and strengthened long-term partnerships.
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Leadfox helped Bonjour-santé cut email creation time by 50%. The team now builds automations and landing pages quickly, without needing... a designer or developer. Support is available in under five minutes. Bonjour-santé sends frequent, effective communications to clients. The all-in-one tool gives them flexibility and speed for their marketing needs.
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Leadium helped StaffGarden scale nurse hiring by building a targeted outbound sales program. StaffGarden set 122 appointments and closed 1... deal per month using Leadium’s SDR expertise. The campaign reached 600 to 1,100 new healthcare prospects monthly. StaffGarden generated over 15,000 leads and sent 64,000+ emails with a 40% open rate. The partnership created a predictable pipeline for healthcare recruitment.
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Elevance Health worked with Content Science to test and validate their digital strategy. The project focused on improving content user... experience for America's largest health insurer. Content Science provided UX testing services. The results helped Elevance Health make informed decisions about their digital content. This led to a more effective digital strategy.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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Marin Software helped BMI Healthcare boost lead volumes by 29%. The company also cut its overall cost per lead by... 30%. BMI Healthcare used Marin's bid management tools to improve PPC campaign efficiency. This freed up time for deeper analysis and better keyword targeting. The solution supported local search visibility when organic performance was low. BMI Healthcare now relies on PPC as a key channel for new leads.
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Heap helped Atria Senior Living boost website conversions by 9%. Atria switched from Google Analytics to Heap for deeper user... insights and automated data capture. The team used user segmentation and session replay to find drop-off points and optimize user journeys. After making images clickable, conversions to community pages rose by 9%. Job post visits from branded sites grew by 2.59%. Heap's analytics now guide Atria's digital marketing and product decisions.
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Quantcast helped Denver Health boost brand awareness by 28%. The campaign targeted new residents and women eligible for mammograms. Denver... Health used Brand Lift Live to measure which benefits resonated most. They found full-service locations and online scheduling drove the highest awareness. The most receptive audience was people over 40 with no kids.
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Ataccama helped a US healthcare provider improve data quality for real-time decision support. The provider needed to detect data issues... early and shift from reactive to preventive data management. Ataccama enabled business-driven data quality management and set up a dedicated data quality team. The solution included 33 rules for monitoring patient financial data and tools for validating provider identities. This improved patient outcomes and empowered business units to manage data quality directly.
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Alation helped St John of God Health Care migrate to Google Cloud Platform 10 times faster. The organization unified data... standards across 18 hospitals using Alation’s data intelligence platform. They reduced legacy estate reports by 82%, cutting over 14,000 redundant reports. Governance-first principles built trust and accountability into their data strategy. Shared definitions eliminated confusion and improved collaboration across teams.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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UMC Utrecht deployed over 5,700 Apple devices to improve care for 230,000 patients each year. Staff use Mac, iPhone, and... iPad to boost productivity and patient engagement. Clinicians choose Mac for security and performance, while nurses use iPhone for instant access to patient records. Patients receive iPads to access services and information during their stay. The IT team manages 2,500 Macs with ease, reducing support tickets and saving time.
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Openprise helped Teladoc Health connect one Marketo instance to two Salesforce instances. Lead processing time dropped from days to just... 10 minutes. The platform enabled near-perfect routing accuracy for thousands of leads. Confidence-level matching and real-time error handling ensured every lead reached the right salesperson fast. Teladoc Health avoided point solutions and built a scalable, unified orchestration layer for all lead management.
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Asana helped Children's Health save 223 workdays each year by centralizing marketing and communications work. The team used Asana to... standardize workflows, automate processes, and improve resource allocation. This led to a 45% faster time-to-market for creative assets and a 95% improvement in cross-functional collaboration. Internal meetings were reduced by two hours per week. The marketing team now spends 80% of their time on strategic work, delivering more impactful campaigns.
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AMN Healthcare used ProductPlan to standardize product roadmaps across all divisions. Before ProductPlan, teams struggled with inconsistent formats and lost... time in meetings. With ProductPlan, they gained a unified view of work and improved alignment. The Jira integration made it easy to track progress and share updates. Stakeholders now quickly understand the product vision and strategy. This led to faster approvals and better communication of long-term goals.
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Prodigo Solutions used Comind. work to document every client commitment in healthcare supply chain projects. Before, commitments were scattered in...notebooks and emails, creating compliance risks. With Comind.work, all discussions, decisions, and action items are recorded and tracked to completion. Teams now have a searchable, traceable client history. Hospital clients see improved accountability and verifiable follow-through. New staff can access the full record from day one.
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Jama Connect helped Finnish Red Cross Blood Service modernize their product development. The team improved communication and collaboration by 50%.... Review cycles became 80% shorter. They now have better traceability and test management. Jama Connect made their processes more efficient and digital.
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Kantata helped TeleTracking achieve 100% compliance with time tracking. TeleTracking saw a 37% increase in billable utilization after switching from... Excel and Microsoft Project. The company also increased hours tracked by 13% in two weeks and 18% overall. Kantata gave TeleTracking better resource management and accurate utilization reports. This improved project forecasting and reduced benchtime for employees.
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LivePerson Voice bot AI helped TGH Urgent Care manage a surge in patient calls. The urgent care provider deflected 40%... of calls to SMS, reducing daily calls from 543 to 334. Call answer rates rose from 20% to 80%. Staff stress dropped and patient experience improved. The solution blended AI, messaging, and human agents for faster, more efficient service.
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HappyFox helped Medipulse, a hospital in Rajasthan, cut patient feedback resolution time by 60%. The helpdesk system improved interdepartmental communication... by 50% and made staff leave management 70% more efficient. Asset downtime dropped 45% with better tracking. Medipulse used analytics and workflows to boost patient care and streamline operations. The hospital now delivers faster service and better patient experiences.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MediBuddy used Verloop. io’s AI chatbot to handle over 10,000 calls a day and serve 175 million customers. The chatbot...replaced a team of 250+ service reps, reducing the support staff to just 25. MediBuddy’s customer satisfaction score (CSAT) rose to over 90%. The bot answered complex healthcare queries in real time and sped up onboarding and claims. Training time for new reps dropped from 500 weeks to just five days for bot deployment.
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FORM OpX helped a top U. S. senior living provider improve compliance and care in over 325 communities. The provider...replaced manual audits with mobile forms, boosting real-time visibility and tracking for 24 compliance categories. Teams now spot trends, launch improvement plans, and adapt quickly to changing regulations, including COVID-19 protocols. The solution reduced travel costs and enabled remote audits, delivering full ROI from travel savings alone. Staff feel empowered, and residents benefit from safer, higher-quality care.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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A-TEC Ambulance used GPS Insight Driveri dash cams to monitor driver behavior and improve safety. The company saw a dramatic... reduction in driver violations and fewer roadway accidents. Managers could defend drivers against false claims using video evidence. Distracted driving and seatbelt violations dropped, and vaping and smoking incidents disappeared. The system helped create a culture of coaching and safe driving habits.
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Verizon Connect helped Midwest Respiratory and Rehab cut safety events by 80% in just one month. The company installed 43... vehicle tracking units with AI-powered dual-facing cameras and digital inspection reports. Geofencing and real-time alerts stopped unauthorized vehicle use and improved driver accountability. Payroll discrepancies and insurance claims dropped as GPS data and video footage provided clear evidence. Dispatchers now quickly find the closest driver for urgent hospice deliveries, improving patient care.
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KRY used Stripe to expand quickly into new markets with zero payments development time. Stripe enabled KRY to offer secure,... familiar payment methods to patients, building trust and improving conversion. During the COVID-19 pandemic, KRY handled a 2x surge in patient volume and a 163% increase in clinical consultations without disruption. Stripe’s scalable payments infrastructure supported KRY’s rapid growth across Europe and the US. Thousands of patients were seamlessly onboarded at scale.
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St. Joseph’s Health used Citrix to support 5,200 users with just two IT staff. The health system cut workstation-on-wheels hardware... costs by 67%. Logon times for over 200 applications dropped to under 20 seconds. Citrix enabled secure remote work for 20% of the workforce during the pandemic. The solution improved security, compliance, and management for clinical and administrative teams.
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Darktrace helped 相澤病院 gain full visibility into their hospital network. The hospital faced challenges with low network visibility and increasing... cyber threats, especially from ransomware. Darktrace / NETWORK was chosen for its AI-driven detection and autonomous response, requiring minimal changes to existing infrastructure. After deployment, the hospital could detect and block suspicious activity in real time, preventing incidents before damage occurred. Staff now feel secure, with risks identified and addressed quickly.
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Datadog Real User Monitoring (RUM) helped Cambia Health Solutions gain full visibility into digital member experiences. Cambia used RUM to... connect frontend and backend monitoring, revealing issues backend logs missed. The team reduced authentication mean time to resolution by about 20%. RUM enabled faster debugging and improved the login experience for nearly 4 million members. Cambia now quickly identifies and fixes user-facing problems, improving platform reliability.
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Optimizely helped Home Instead launch a new digital platform for over 650 franchise websites. The solution unified 15,000 pages with... a consistent design and language. The new site achieved a 90+ rating on the Site Improve tool for SEO and AA compliance. Home Instead now offers a better experience for caregivers and seniors. Real-time analytics support ongoing site improvements.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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Redpoint CDP helped a Fortune 20 healthcare payer and pharmacy benefits company replace their homegrown customer data platform. The company faced... slow campaign execution and static segmentation. Redpoint CDP enabled real-time member profiles and dynamic segmentation. Campaign creation time dropped by over 50%. Marketers gained independence from IT and improved member engagement.
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Openprise helped Teladoc Health connect one Marketo instance to two Salesforce instances. Lead processing time dropped from days to just... 10 minutes. The platform enabled near-perfect routing accuracy for thousands of leads. Confidence-level matching and real-time error handling ensured every lead reached the right salesperson fast. Teladoc Health avoided point solutions and built a scalable, unified orchestration layer for all lead management.
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Cyberquery from Cyberscience helped Tidewell Hospice save $540,000 in labor costs. Tidewell automated pain management reporting, improving accuracy and saving... hours each month. The solution enabled real-time reporting on patient care and costs. Tidewell integrated data from Suncoast Solutions EMR and Sage MAS 500 for better patient cost analysis. The organization now schedules reports and distributes insights to key stakeholders. Tidewell continues to use Cyberquery for productivity and cost management projects.
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VIVISOL used KNIME to automate data validation, saving over 30 hours each month. The company built more than 50 KNIME... workflows in the first year, expanding self-service analytics across departments. Sales, services, and finance teams now use KNIME data apps for tasks like budget versioning, route optimization, and invoice validation. Manual checks dropped, and business users now create 40% of workflows. KNIME helped VIVISOL reduce IT bottlenecks and speed up innovation.
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Applications Manager helped Community Health Center Network save $500,000 a year by reducing downtime. The IT team now gets real-time... insights across all applications. They cut over 200 hours of manual work each year. The tool alerts them to issues fast, so they fix problems before they impact patient care. With unified monitoring, they keep critical healthcare systems running and claims processing on track.
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ConnectWise Automate helped Bickford Senior Living's two-person IT team support over 2,000 employees across 52 locations. The platform automated Windows... updates and provided real-time monitoring, saving significant IT time. Remote access features allowed instant troubleshooting and reduced time spent on support calls. Critical healthcare systems, including medication distribution and resident monitoring, are now proactively maintained. The IT team can focus on projects instead of manual tasks, improving service for staff and residents.
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Cirrus LED helped Coulter Animal Hospital boost visibility after a new building blocked their location. Dr. Hodges installed a digital... sign facing a busy road and nearby Starbucks. New and existing customers could now find the clinic easily. The sign reduced calls about directions and brought in more new clients. The clinic saw daily growth in customer visits from improved signage.
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Screenfluence digital signage helped Dentistry in Motion improve patient communication. Brochures in waiting rooms went unnoticed, so the clinic used... digital screens to share health tips and promote services. This solution increased patient awareness and sparked more conversations. Dentistry in Motion saw a boost in revenue and better patient engagement. The digital signage also reduced costs for marketing materials.
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St. Joseph’s Health used Citrix to support 5,200 users with just two IT staff. The health system cut workstation-on-wheels hardware... costs by 67%. Logon times for over 200 applications dropped to under 20 seconds. Citrix enabled secure remote work for 20% of the workforce during the pandemic. The solution improved security, compliance, and management for clinical and administrative teams.
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ConnectWise Automate helped Bickford Senior Living's two-person IT team support over 2,000 employees across 52 locations. The platform automated Windows... updates and provided real-time monitoring, saving significant IT time. Remote access features allowed instant troubleshooting and reduced time spent on support calls. Critical healthcare systems, including medication distribution and resident monitoring, are now proactively maintained. The IT team can focus on projects instead of manual tasks, improving service for staff and residents.
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Caregility used Demandbase One to launch its first account-based marketing program. They needed to reach the right prospects in healthcare... and deliver targeted messages. Demandbase helped them align sales and marketing with real-time account insights. They now target large accounts quickly and at lower cost. Caregility saw a fast return on investment, thanks to strong vendor support.
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Crayon helped Flatiron Health build a strong competitive intelligence program. Before Crayon, Flatiron struggled with scattered and outdated competitor information.... Crayon made it easy to collect, filter, and share market insights across teams. The product marketing team now delivers timely, targeted intelligence to sales, product, and executive teams. Crayon’s platform saves time and improves the quality of competitive resources. Stakeholders rely on Crayon for actionable insights that support better business decisions.
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Philips France used LinkedIn Video for Sponsored Content to boost brand awareness and engage healthcare professionals. Their campaign focused on... sharing a company manifesto and patient stories through video ads. The main goal was to reach C-suite leaders in the healthcare sector. As a result, 66% of their earned media came from video ads. This approach helped Philips connect with a targeted, professional audience.
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Cognism helped a global laboratory services leader boost meetings booked by 200%. The company used Cognism’s B2B data to improve... prospecting quality and save up to 30 minutes per contact. Integration with Salesforce made workflows seamless. The team found more accurate global contacts, especially outside the US. The sales team now spends less time searching and more time connecting with the right leads.
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BillingPlatform helped Conifer Health Services cut billing time by over 50%. The company had four billing systems and six accounting... teams, leading to a two-week invoicing process. BillingPlatform automated billing, reduced staff needs from nine to four, and consolidated reporting. Conifer now manages complex pricing and invoicing for multiple business units in one system. Reporting is faster and more accurate with less manual work.
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KRY used Stripe to expand quickly into new markets with zero payments development time. Stripe enabled KRY to offer secure,... familiar payment methods to patients, building trust and improving conversion. During the COVID-19 pandemic, KRY handled a 2x surge in patient volume and a 163% increase in clinical consultations without disruption. Stripe’s scalable payments infrastructure supported KRY’s rapid growth across Europe and the US. Thousands of patients were seamlessly onboarded at scale.
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ConnectWise Automate helped Bickford Senior Living's two-person IT team support over 2,000 employees across 52 locations. The platform automated Windows... updates and provided real-time monitoring, saving significant IT time. Remote access features allowed instant troubleshooting and reduced time spent on support calls. Critical healthcare systems, including medication distribution and resident monitoring, are now proactively maintained. The IT team can focus on projects instead of manual tasks, improving service for staff and residents.
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Accordcare used Expensify to fix slow expense approvals and messy receipt handling. They connected Expensify with NetSuite for automatic data... syncing. The finance team now closes the month faster and spends less time on manual work. Employees get reimbursed on time. Audits are easier with clear records. Accordcare’s finance team saves time and can focus more on patient care.
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