Employee Experience Management Customer wins | Real Customer Results Across Industries 2026

Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Karma helped 8allocate, an AI and software development company, boost remote team engagement. The company used Karma’s Slack integration to... make peer recognition easy and fun. In one year, employees issued over 17,000 karma points and redeemed 300 rewards. 90% of users became active, and more than 520 achievements were recognized. Karma made appreciation part of daily work, building trust and team spirit across borders.
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Vantage Circle helped Infosys boost employee engagement by 15%. Infosys needed a scalable, personalized rewards and recognition platform for its... global workforce. Vantage Circle delivered a cloud-based solution with instant recognition and customizable features. The program achieved 40% engagement after launch. Employees enjoy giving each other badges, making recognition easy and structured.
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ADP helped Teshley Solutions improve payroll management. Teshley Solutions needed a better way to handle payroll. ADP provided an effective... payroll solution. This made payroll easier and more accurate for Teshley Solutions. The company saw better payroll results after using ADP.
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Dock's certification platform helped Gravity stop fake Health & Safety certificates. Gravity used Dock to issue digital certificates that are... hard to fake and easy to check. The new system made it faster to give out certificates and set automatic expiration dates. Inspectors and employers can now verify certificates instantly. Gravity saved time and money by automating the process. The solution made Gravity's certificates trusted and future-proof.
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Shine, powered by Reward Gateway | Edenred, helped Southern New Hampshire University unify employee recognition across 4,800 staff in 33 states. The platform automated... milestone celebrations and enabled 42,500 recognition moments in one year. SNHU achieved a 94% employee retention rate and reduced voluntary turnover by 3.6%. Shine also boosted engagement, with 95% of employees recognized and 37% actively sending acknowledgments. Employee networks and virtual events further strengthened belonging and connection.
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Engagedly helped Blackspoke build a scalable performance culture. Blackspoke had no centralized system for performance management and struggled with structure... as it grew. Engagedly's platform provided structured feedback, goal alignment, and compliance tracking. The solution improved accountability and streamlined training compliance. Blackspoke scaled from 15 to 100 employees with a strong performance management system in place.
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Fellowmind wanted to keep employees happy and reduce churn during a period of mergers and growth. They used Winningtemp to... measure and improve employee engagement. They started with a small pilot and then rolled it out to all teams. Their eNPS went up from 20 to 73 in 24 months and stayed above 70 for over a year. Churn dropped from 18% to 11% and stayed low. Winningtemp became a key part of their HR strategy and helped drive real change.
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Wonderkind's automation platform helped Adver-Online, a recruitment marketing agency, manage job postings more efficiently. The platform unified multiple media channels,... saving time and improving targeting. Adver-Online saw a 96% reduction in campaign management time. Cost per click dropped by 45%. Conversions increased by 14%. The solution made their recruitment ads more effective and cost-efficient.
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Workleap Officevibe helped Wahi, a tech-driven real estate brokerage, boost employee engagement without an HR team. Wahi used Officevibe to... automate feedback, track engagement, and recognize employees. They achieved an engagement score of 8.3, above the industry benchmark of 7.8. 98% of team members received recognition, and 85% participated in pulse surveys. Wahi also scored 9.0 in relationship-with-manager, beating the industry average.
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Tivian's enterprise feedback solution helped Boden centralize feedback from customers, employees, and market research. Boden moved from a single annual... staff survey to quarterly surveys, making employee satisfaction a key business metric. The platform supports a 15,000-member customer research panel and ongoing customer experience surveys. Boden now collects feedback more often and uses it to guide HR and business decisions. This approach gives Boden better insight and supports its global growth.
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Xoxoday Compass helped Urgo, a small business lending fintech, automate sales commission calculations. The platform improved accuracy and speed, leading... to a 68% increase in incentive program adoption. Urgo saw 34% more qualifiers and a 36% rise in incentive payouts. Real-time visibility and gamified sales contests boosted sales rep productivity. The solution reduced administrative overhead and improved pay transparency.
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Connecteam helped SodaStream improve safety and communication for its large manufacturing workforce. The app enabled digital safety observation reports, boosting... safety reporting by over 70%. HR used Connecteam to automate onboarding and manage sick and vacation days. The platform also digitized the referral program, increasing candidate entries. SodaStream built a stronger sense of community and streamlined daily operations with Connecteam's employee management features.
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Groupe. io helped IMCO Construction connect office and frontline workers on one platform. IMCO used Groupe.io to send safety updates,...automate hazard reporting, and integrate with their EHS system. The app made it easy for employees to report hazards from their phones. IMCO saw more incidents captured, fewer safety problems, and better compliance. Employee engagement and retention improved with regular updates and recognition features.
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Cooleaf helped Shipt improve employee engagement during rapid growth. Shipt used Cooleaf to connect remote teams and boost recognition. The... platform integrated with Slack for easy peer and manager recognition. Shipt focused on incentives and communication for their large customer experience team. Cooleaf supported Shipt in building a strong, connected workplace culture.
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