Information Technology and Services Case Studies & Customer Success Stories

Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Dell Technologies needed a better way to manage their Proven Professional Knowledge Sharing program. They used Submittable to bring all their tools and processes into one place. The transition was sm...ooth and easy for everyone involved. Submittable made it easier to review submissions, collect feedback, and keep data reliable. Judges and authors found the platform simple and helpful. The software also helped Dell run anonymous reviews and follow strict bias guidelines.
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iPR Software helped Xerox Corporation update its global online newsroom. Xerox needed a system that was easy to manage and could support multiple languages. iPR Software created a seamless template f...or six languages and integrated financial data for investors. The solution included a mobile version for journalists and users. The new newsroom made it easier for Xerox to share news and financial data worldwide.
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Impero Connect helps OMRON Social Solutions support railway ticket machines and control systems across Japan. Staff use Impero Connect to provide remote support, fix errors, and manage devices at bot...h large and unattended stations. The solution lets them stop ticket sales instantly and check machine status from anywhere. OMRON Social Solutions saves on travel costs and works more efficiently. Their team can now troubleshoot distant locations quickly and improve customer service.
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Chat Outsource helped Line Tech, a global digital agency, improve customer support. Line Tech could not track response and problem resolution times before. With Chat Outsource, they now log over 96% ...of client requests. The software lets them measure and report service results. Customer satisfaction reached 90% and conversion rate is 62%.
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Kommunicate helped Easybots improve customer service for large enterprise clients. Easybots needed a flexible, cost-effective chat solution that worked with WhatsApp. Kommunicate provided easy API in...tegration and strong support. Easybots deployed automated chatbots, giving their clients 24/7 support and reducing manual work. The partnership boosted Easybots' reputation and client satisfaction.
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HelpCrunch helped Invisible.io improve their customer support. Invisible.io needed a modern, customizable live chat for their SmartCloud Connect product. They switched from Tawk.to and other tools to... HelpCrunch for better features and GDPR compliance. HelpCrunch offered advanced auto messaging, easy customization, and a user-friendly mobile app. As a result, Invisible.io increased their number of support chats by 32%.
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LivePerson’s Conversational Cloud helped ConsenSys manage rapid MetaMask growth. The company faced a surge in support tickets and intense competition in the crypto market. They used Conversational AI... to automate customer engagement and support. First response time dropped to 30 seconds from 10 days. Average handle time improved to 33 minutes from 1.5 days. 92% of interactions were handled by bots.
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Vendavo helped Emerson set fair and profitable prices for a large, global product portfolio. Emerson used Vendavo's pricing solutions to improve pricing strategies and gain better insights. The tools... made it easy to see pricing practices and quickly generate accurate quotes. Emerson saw significant improvements in pricing results and customer satisfaction. The solution supported 29 internal teams and helped build trust with customers.
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PROS pricing solutions helped a Fortune 50 enterprise tech company fix slow quoting and undisciplined pricing. The company used PROS to give partners and salespeople more autonomy with preapproved di...scounts and self-service CPQ software. This sped up quote turnaround from days to two hours and raised automatic approval rates from 10% to 80%. The company gained 12,000 new partners, saw a 111% increase in quotes, and achieved $400 million in incremental revenue. Margin improved by 200 basis points.
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Flexpricer CPQ for Salesforce helped SenSys Technology Group fix slow and error-prone quoting. Before, sales reps spent up to two hours making quotes and often made pricing mistakes. The company coul...d not track recurring revenue or billing well. After using Flexpricer, SenSys sped up quoting by over 90%. Now, quotes take less than 10 minutes and recurring revenue is under control.
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Kugamon helped Copado improve their quote to cash process in Salesforce. The Copado operations team used Kugamon to scale their workflows. The CEO led organized training sessions and provided clear s...etup guidance. The team saw incremental improvements after the first phase of deployment in late 2020. Copado's operations team is happy with the user experience and automation features.
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A global technology company faced challenges with their IWMS implementation. JLL helped them improve space management and lease administration. They managed over 50 million square feet and 800 proper...ties. JLL scaled services to match the company's growth. The partnership continues to deliver long-term value.
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LivePerson’s Conversational Cloud helped ConsenSys manage rapid MetaMask growth. The company faced a surge in support tickets and intense competition in the crypto market. They used Conversational AI... to automate customer engagement and support. First response time dropped to 30 seconds from 10 days. Average handle time improved to 33 minutes from 1.5 days. 92% of interactions were handled by bots.
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Aivo's AgentBot and Live helped Nimbi improve customer service. Nimbi used the virtual assistant to handle 83% of inquiries and reach a 93% resolution rate. The average support time dropped to 1 minu...te and 40 seconds. The AI chatbot works with human agents to give fast, high-quality answers. Nimbi's team and the virtual assistant now provide 24/7 support and a better user experience.
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Lunavi faced challenges in navigating buyer emotions and pain points during video calls. They needed an AI solution to improve sales processes and customer interactions. By implementing Uniphore's Q ...for Sales, Lunavi reduced sales onboarding time by 50% and doubled sales team productivity. The solution provided real-time insights, helping the sales team engage better with customers and identify key moments in calls. This led to increased sales and improved win rates.
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Lunavi faced challenges in navigating buyer emotions and pain points during video calls. They needed an AI solution to improve sales processes and customer interactions. By implementing Uniphore's Q ...for Sales, Lunavi reduced sales onboarding time by 50% and doubled sales team productivity. The solution provided real-time insights, helping the sales team engage better with customers and identify key moments in calls. This led to increased sales and improved win rates.
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Lunavi faced challenges in navigating buyer emotions and pain points during video calls. They needed an AI solution to improve sales processes and customer interactions. By implementing Uniphore's Q ...for Sales, Lunavi reduced sales onboarding time by 50% and doubled sales team productivity. The solution provided real-time insights, helping the sales team engage better with customers and identify key moments in calls. This led to increased sales and improved win rates.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw b...etter results in their daily work. The story highlights how Zoom supports business productivity.
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Intellum helped Asset Reality build a scalable, branded Academy for customer education. The old LMS was hard to manage and lacked flexibility. With Intellum, Asset Reality launched a modern learning ...platform without developer help. The new Academy offers certifications, live events, and easy navigation. Learners can share achievements on LinkedIn, boosting brand reach. The team streamlined operations with single sign-on and integrated content, making learning simple and effective.
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Filestack helped Codementor improve file uploads in their ed-tech app. Codementor needed a better way for users to share files with mentors before live sessions. They chose Filestack for fast setup a...nd easy integration. The team spent just 1 hour on initial implementation and 2 hours customizing the UI. Users and mentors are happy with the new upload features. Codementor saw high ROI and quick results from using Filestack.
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OSF Digital used Salesforce multi-cloud to modernize STEMMER IMAGING’s ecommerce. STEMMER IMAGING needed a new website with better ecommerce, product browsing, and self-service. OSF Digital audited t...heir systems and built a new platform. The new site tripled website usage and reached a 38% request for quote conversion rate. Customers now log in, search products, and request quotes easily. The marketing team benefits from improved translation and webpage visibility.
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LM-X License Manager helped EDALab s.r.l. manage different license types for their HIFSuite tool. EDALab needed flexible licensing for the Electronic Design Automation market. They chose LM-X for its... competitive pricing and strong customer support. LM-X was easy to integrate and allowed custom licensing features. EDALab improved their software licensing with LM-X’s custom hostid check function.
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Snow Software SAM helped Panasonic Information Systems Company Europe fix software asset management problems. The company had trouble with manual processes and high audit fees. Snow SAM gave them bet...ter control and transparency. They recovered 450 unused licenses and saw $100,000 in potential Microsoft license savings. The solution made it easier to manage both on-premises and cloud software for 12,000 users.
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Cognigy Voice AI Agent helped DATEV, a top German IT service provider, handle over 1.5 million support calls each year. The AI Agent managed phone authentication with over 99.9% success. It reduced a...verage handling time for routine questions. The solution improved user experience for both business users and legal experts. DATEV kept high data protection standards while easing pressure on service teams.
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Automation Anywhere and AWS helped Alight automate claims processing. Alight used Automation Co-Pilot and AWS AI services to extract and validate receipts. The Claims AI Agent flagged issues for revi...ew and improved with real-time feedback. Alight achieved 95% accuracy in check processing. They cut call volume by 50% and made processing 6 times faster.
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OpenEdge powers the Kechie Inventory Management solution for My Office Apps (MOA). MOA needed a reliable way to help New Life Centers manage large donation volumes. The OpenEdge platform enabled MOA ...to build a user-friendly, scalable ERP system. Over 200 nonprofits now place and track orders online. The system delivers 99.9% uptime, letting New Life focus on helping families instead of fixing tech issues.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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QuestionPro helped Digital Hands integrate customer satisfaction surveys with Salesforce.com. Digital Hands wanted to send follow-up surveys after support calls and get real-time alerts for low satis...faction scores. Using QuestionPro's Salesforce integration, they automated survey delivery and created custom alerts. Management now has a dashboard to track satisfaction scores for each support rep. The solution made it easy and affordable to monitor customer feedback and improve service quality.
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Algoworks identified that Salesforce's Opportunities Manager was not user-friendly and lacked innovative features. To address this, they developed the Algoworks Opportunities Manager (AWOM), a native... Salesforce app. The app provides a pipeline view for opportunities, allowing users to see and manage them easily. Users can drag and drop opportunities to change their state, and vital details are visible at a glance. This solution improved the user experience and efficiency in managing sales opportunities.
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CANDDi helped Sapphire Systems improve their digital marketing and sales lead generation. Sapphire needed a tool to use data from outbound email campaigns to target prospects. CANDDi provided marketi...ng performance monitoring, visitor profiles, and seamless email integration. Sapphire used CANDDi to personalize outreach, segment markets, and track website engagement. The platform enabled Sapphire to make data-driven changes and plan future campaigns. The business development team found the insights so valuable they considered hiring a full-time staff member for CANDDi.
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ProveSource helped Simply Schedule Appointments boost sales by $4,500 in one year. The company wanted to increase conversions and chose ProveSource for its social proof notifications. After adding Pr...oveSource, new customers saw real-time activity, which built trust and credibility. The tool was easy to set up and required little maintenance. Simply Schedule Appointments saw a clear rise in conversions and ROI.
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Distribution Engine helped Tebra fix lead and case routing after a merger. Tebra unified their systems and used Distribution Engine to automate assignments and manage rep availability. They saw a 95%... drop in lead assignment errors. Response times improved by 40%. Lead conversion increased by 30%. Tebra now delivers faster, more accurate service and better customer experiences.
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LeadGenius helped Snowflake improve its account-based marketing. Before LeadGenius, only 50% of Snowflake's 2500 enterprise accounts had full coverage of key contacts. After 6 months, incomplete acco...unts dropped below 15%. LeadGenius enabled Snowflake to identify decision-makers and build key personas. This made Snowflake's marketing and sales more data-driven and efficient.
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Unisys improved its IT service delivery using the Genesys Cloud platform. They handle 20 million contacts annually across seven channels, including Microsoft Teams and Google Chat. The platform helpe...d retire seven legacy systems, saving over $2 million. Unisys migrated multiple client organizations and thousands of agents in five months. They also make 3 million monthly API calls, enhancing their service capabilities.
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Talkdesk Agent Workspace helped Barco improve remote work and customer communication. Barco used Talkdesk Ring Groups to set up local numbers for their inside sales team. This change led to a 90% cal...l answer rate. The Talkdesk for Salesforce integration made caller identification easier. Barco's team now responds faster and gives a better customer experience.
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Agora used the InEvent platform for their Real-Time Engagement 2021 event. They needed an interactive venue for speakers and experts to engage with the audience. The platform helped them create a lan...ding page with all event information. It also enabled multiple breakout sessions and group rooms. This supported their goal to promote engagement and showcase real-time voice and video technologies.
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Bullhorn wanted to make their Engage London event better for attendees and get more value from it. They used Validar's event technology to help with this. The technology made the event smoother for p...eople who came. It also gave Bullhorn's sales team helpful information. This helped Bullhorn get more return on their event investment.
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RollWorks and LinkedIn helped TELUS International improve account-based marketing. TELUS faced challenges reaching key decision-makers in complex sectors. By integrating RollWorks with LinkedIn, TELU...S targeted and engaged accounts more precisely. In 2023, they reached over 76% of accounts and achieved a 0.21% click-through rate on LinkedIn campaigns. The solution used LinkedIn’s Lead Gen Forms and RollWorks’ analytics to deliver better results.
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WeSuite helped Wycliffe Technologies, a smart building systems integrator, speed up their sales process. Wycliffe needed a CRM and quoting tool to handle complex proposals and remote work. WeSuite in...tegrated with their PSA catalog, saving time on estimates and reducing errors. Automated workflows and reporting improved efficiency and increased their close ratio. The team now creates professional, customized proposals faster and tracks client needs more easily.
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DocFlite helped Reality Solutions improve their quoting process. Their old proposal system was slow, costly, and hard to support. DocFlite made quoting faster and easier. Multiple users can send quot...es and use approval stages. Job sheets are created automatically when quotes are accepted. Templates include all pricing, making the process flexible for one-off and recurring costs. Reality Solutions now has better visibility and metrics for sales operations.
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CircleHD helped Okta, Inc. create "OktaTV," a secure internal video platform for employee training and communication. Okta needed a tool to share knowledge, boost engagement, and support a growing gl...obal workforce. CircleHD offered a YouTube-like interface, strong security, and easy integration with Okta's SSO. Employees quickly adopted the platform, leading to higher engagement and better collaboration. Okta reached peak global employee engagement within two years of using CircleHD.
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Workleap Good Vibes helped OPAL-RT TECHNOLOGIES improve employee recognition. The company faced challenges with disconnected teams and uninspiring recognition tools. They used Good Vibes to launch th...e 'People’s Choice Awards,' making recognition fun and inclusive. The program led to 1,585 Good Vibes sent and 70% of previously inactive employees now participating. This boosted morale, increased engagement, and brought teams together across regions.
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A global cloud infrastructure company used sales training solutions to improve their sales team. They needed a way to make training more effective and engaging. The company used modern learning tools... and platforms for immersive and interactive training. This helped transform their sales enablement and drive better performance. The solution made training easier and faster for their team.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Valamis learning platform helped Valtech create a unified learning experience for 4,200 global employees. Valtech used Valamis to deliver personalized onboarding and compliance training. The platform... allowed integration of internal and external content, and enabled 100% digital certifications. Valtech reduced time-to-performance and improved accessibility for developers and digital experts. The solution supported consistent learning and internal initiatives across the company.
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Darwinbox needed to manage a fast-growing and diverse group of learners. They wanted to support employees, partners, and clients around the world. They also needed to keep learning fun and easy for e...veryone. Enthral LMS gave them a simple, self-paced learning system. It worked for many types of users and had strong security. With Enthral, Darwinbox grew its learner base by three times.
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JLMS Cloud helped Westcon-Comstor improve learning and training management. The company needed a flexible LMS with self-service, custom features, and global scalability. JLMS Cloud enabled self-servi...ce training, custom development, and seamless integrations. The migration took 3 months with minimal disruption. Results included more users, higher event attendance, better training revenues, and lower admin costs. Westcon-Comstor now has a more efficient and scalable training platform.
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Learn365 helps synalis deliver integrated learning solutions for Microsoft Teams. synalis, an IT consultancy, needed a learning management system for their clients using Microsoft 365. They chose Lea...rn365 for its seamless integration, easy content creation, and strong compliance features. synalis uses Learn365 both for their clients and internally for onboarding and training. Since partnering with Zensai, synalis has supported around 50 clients and achieved 30 project management certifications through Learn365.
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Learn Amp helped BJSS transform its leadership training. BJSS faced problems with fragmented learning and low engagement. They used Learn Amp to launch the Leadership Pathways program. The program of...fered custom learning tracks and built a strong leadership community. BJSS reduced program delivery time from 9 to 3 months. NPS rose by 33 points to 51. Over 205 leaders joined, and satisfaction ratings reached 8.7 and 8.8 out of 10.
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Thinkific Plus helped Chargebee build Subscription Academy, an online learning platform for subscription businesses. Chargebee wanted to deliver scalable, high-quality education to a global audience.... With Thinkific Plus, they created interactive courses and certifications, reaching over 5,400 learners in more than 20 countries. The platform's scalability and analytics enabled Chargebee to expand their offerings and empower customer success teams to guide users to relevant content. This led to improved customer education and engagement.
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360Learning helped Yousign improve sales training and onboarding. Yousign faced challenges with unstandardized training and low engagement. They used 360Learning to create a single source of truth fo...r training, involve business experts, and boost collaboration. The platform made it easy to track progress and validate skills. After one year, Yousign saw 82% sales quota attainment during ramp up, 9 out of 10 trial periods validated, and an 84% training completion rate.
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Absorb LMS helped OpsWerks improve employee onboarding and upskilling. OpsWerks replaced many tools with one integrated system. This change cut onboarding time from three days to one. The company red...uced manual work and made learning easier. They launched new courses for personal development. Using Absorb LMS analytics, OpsWerks reached a 95.2% success rate on SaaS evaluation metrics.
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Administrate helped Ping Identity University grow training revenue without hiring more staff. Ping Identity used Administrate to centralize training operations. The solution led to a 95% increase in ...online sales. Ping Identity achieved a 3x return on investment with Administrate. The platform supported digital identity and access management training at scale.
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BizLibrary’s BizLMS and BizSkills helped ePlus launch its first upskilling and reskilling program. ePlus found employees wanted more professional development and felt disengaged. They used BizLibrary...’s platform and content to create personalized training for career growth. The program focused on preparing employees for new roles with targeted skills. This helped ePlus support employee engagement and development.
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Continu helped Slack move to remote work fast. Slack used Continu to train employees in 16+ global offices. The platform let Slack create and share learning content in many formats. Slack saw a 50% h...igher completion rate and 81% higher engagement rate. Continu made onboarding and training easy during rapid growth and remote shifts.
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Firmwater LMS helped Corridor Interactive deliver training courses to many clients across North America. Corridor Interactive needed flexibility and support to manage training for different clients. ...Firmwater LMS provided a multi-tenant platform that made this possible. The partnership allowed Corridor Interactive to efficiently serve their customers and grow their training business.
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Forma LMS helped Grifo multimedia deliver the VITAMIN F project, a blended training course for workplace safety. The course used gamification and storytelling to teach workers about the risks of subs...tance use at work. Eight interactive modules included quizzes, a serious game, and multimedia content. The training aimed to build awareness and promote safe behaviors. The approach made learning about safety engaging and effective.
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Go1 helped Atlas Tech move from 10% to 100% employee access to training with no extra cost. Atlas Tech unified compliance and technical training on one platform. The company saved money and reduced m...anual work. Employees now enjoy and remember compliance content. Atlas Tech can track completions across all U.S. states. The team now has more time for coaching and development.
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JoomLMS helped New England Network Solutions deliver online training for their small business IT services team. The company needed a flexible, easy-to-use LMS that was affordable and simple for first...-time administrators. JoomLMS offered quick setup, SCORM compliance, and strong customer support. The solution allowed them to create and track custom training, quizzes, and integrate third-party content. Staff training became easier, supporting a mobile workforce and helping the company stay current with technology and compliance needs.
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Rimsys used Knowledge Anywhere's Learning Management System (LMS) to quickly train their customers. The company set up the LMS in just six weeks. They focused on quality content and clear planning. R...imsys relied on Knowledge Anywhere for templates and branding. They achieved over 6,000 micro course completions. This helped them train both new and existing customers fast.
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Rustici Dispatch helped Acorn PLMS solve the problem of learners needing to log into multiple systems for training. Acorn integrated Rustici Dispatch to let customers share content across different L...MSs without duplicating files. In less than 3 months, Acorn delivered over 47,000 proxy files to 14,000 users and 275 pieces of content to 20 clients. Customers can now control content, protect intellectual property, and view analytics across platforms. Acorn PLMS received a Best in Class 2024 award for these improvements.
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Wipro needed to improve its learning strategy to upskill and reskill its 180,000 employees. The previous strategy was inflexible and classroom-based, leading to long learning cycles. Wipro implemente...d a digital platform for on-demand learning, allowing employees to learn anytime and anywhere. This included a Pre-Joining Program for new hires and gamified learning paths. The new approach reduced the cycle time for deploying fresh hires from 20 to 8 weeks and achieved 78% internal fulfillment.
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Thought Industries helped Celonis transform its learning platform. Celonis needed better eCommerce, customization, extensibility, and localization. Thought Industries delivered a multi-tenant LMS wit...h flexible payment models and deep integrations. Celonis doubled its learners, reaching 220,000 across 200 countries, and increased CSAT to 80%. The new platform supports four audiences and drives direct revenue from certifications.
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Tovuti LMS helped Foz, a senior software engineer, deliver modern and reliable customer education. The platform offers best-in-class video and audio quality. Creating interactive content is easy and ...learners can share files with screen sharing. Customer support is always available and helpful. The team values the stability and design of Tovuti LMS.
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BrandShield helped DFINITY Foundation fight executive impersonation and phishing attacks. DFINITY needed a solution to detect and remove threats on social media and websites. BrandShield provided AI-...powered monitoring and automated takedowns. DFINITY achieved a 100% takedown rate on websites and a 98% success rate on social media. The solution removed hundreds of phishing attempts each month and reduced internal workload.
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Pat Flynn used SamCart to grow his digital business. He started by sharing his online study guide, which attracted hundreds of thousands of visitors and millions of page views. After realizing people... would pay for his content, he made $7,000 in his first month, $200,000 in his first year, and $3,000,000 in six years. SamCart helped him sell digital products, courses, and memberships. Pat became a top digital entrepreneur and a strong supporter of SamCart.
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Enginess, a Canadian digital agency, helped YWCA Toronto upgrade their outdated CMS. YWCA needed a platform to improve communication and enable online sales. Enginess used Advantage CSP with Snipcart... integration to create an e-commerce-enabled website. This solution allowed YWCA to manage content and sales efficiently. The integration provided a seamless experience for both administrators and site visitors.
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Swiftype helped Twilio improve their Help Center search. Before Swiftype, Twilio's search was not effective and needed a lot of engineering work. With Swiftype, Twilio set up a new search engine in m...inutes. The support team used Swiftype's dashboard to customize search results and add answers for common queries. Analytics from Swiftype showed what new support articles were needed. Twilio now spends less time on support tickets and users find answers faster.
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OSF Digital used Salesforce multi-cloud to modernize STEMMER IMAGING’s ecommerce. STEMMER IMAGING needed a new website with better ecommerce, product browsing, and self-service. OSF Digital audited t...heir systems and built a new platform. The new site tripled website usage and reached a 38% request for quote conversion rate. Customers now log in, search products, and request quotes easily. The marketing team benefits from improved translation and webpage visibility.
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EGroupware helped Kommunale Immobilien Jena DV-TK manage IT services for municipal authorities. They chose EGroupware for its maturity among open source solutions. The team uses calendar, infolog, ad...dress book, and mobile device sync modules. With 20 employees, they support 1300 workstations and over 90 locations. EGroupware is one of about 250 software applications they use.
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ONLYOFFICE helped One-ERP Systems improve document collaboration for its clients. The company added ONLYOFFICE to its ERP and communication solutions, including Odoo. This allowed users to edit and w...ork on documents together in real time. Teams can now manage invoices, contracts, and reports inside Odoo. The integration reduced manual work and boosted productivity for businesses.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Memberful helped Boss as a Service (BaaS) launch a membership-based accountability platform. The founder, Manasvini Krishna, struggled with productivity after leaving her law job and saw a need for r...eal human accountability. BaaS grew quickly after being featured on Hacker News, reaching 100,000 site visitors and requiring a waitlist. Memberful processed their first transaction and supported their growth. BaaS now has 13 team members and plans to expand with new productivity products and community features.
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iCIMS wanted to improve how they updated and managed their Career Sites. Before, it took weeks to make changes because updates needed developers. iCIMS used Apostrophe Assembly to build a new system.... Now, they can update content in minutes, not weeks. The new platform supports hundreds of sites in over 40 languages. Clients have more control and can make real-time updates themselves.
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AODocs helped Google Data Centers manage knowledge better. The solution cut data center costs by millions of dollars. Google used AODocs for knowledge management. This improved efficiency and saved m...oney. The case shows strong results for large-scale operations.
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Lasernet helped Adacta improve efficiency for a major European utility company. Adacta used Lasernet with MECOMS and CRM platforms to deliver fast integration and better process effectiveness. The so...lution allowed Adacta’s customer to manage documents easily with a user-friendly interface. The new system offered more features than before and reduced costs. Adacta saved time on site, and the customer saved money.
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Docmosis helps SevenData S.p.A. automate compliance document generation for anti-money laundering (AML) processes. SevenData uses Docmosis to create custom reports and regulatory documents for financ...ial institutions. The platform's template features allow for high personalization and precise formatting. Automation with Docmosis ensures consistent, accurate, and regulation-ready documents. This supports SevenData's mission to deliver reliable AML compliance solutions.
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Cognidox helped Ranplan Wireless get ISO 9001 certification fast. Ranplan needed this to win a big customer. Cognidox made it easy to set up new, formal processes. Ranplan got certified in just over ...90 days. The system was easy to use and quick to implement.
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Componize helped SAP Education manage and deliver training content at scale. SAP needed to transform 200 traditional courses into 20,000 modular learning chunks in nine languages. They chose Componiz...e, a DITA Component Content Management System, to support this shift. With Componize, SAP published over 60 million pages of content and trained more than 300,000 learners per year. The solution enabled faster publishing, content reuse, and efficient management for global training needs.
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OIC Advisors needed a platform to manage projects and interact with customers effectively. They were using multiple tools like PowerPoint and Excel, which were inefficient. They chose Teamwork.com to... consolidate their project management, billing, and client processes. This transition allowed them to track project development metrics easily. They recommend Teamwork.com for making informed business decisions.
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Analytics Plus helped ThinkOn improve IT operations. The IT team used real-time dashboards to track ticket backlogs and SLA compliance. They reduced unresolved ticket backlogs by 65%. Managers gained... better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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Giva CustomerService helped mindSHIFT Technologies manage customer service for Aspire Legal Services. They used Giva CustomerService and Giva KnowledgeManager to improve operations. The solution gave... them a powerful hosted platform, high service levels, and 100% uptime. mindSHIFT saw high ROI, reduced support costs, and lower total cost of ownership. The Giva On Demand Software option made it easy to use and reliable.
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Dropbox used Confluence Cloud to work together better. The team saved time by sharing information in one place. Confluence Cloud helped Dropbox organize documents and projects. The company improved t...eamwork and finished tasks faster. Dropbox found it easier to find and use important files.
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KNIME helped Day5 Analytics automate and centralize over 600 financial processes. The team used KNIME's no-code interface to replace manual Excel tasks, saving 5 weeks of analyst time per year. The s...olution automated cost accruals, improved accuracy, and increased transparency. KNIME enabled the finance team to scale operations without adding staff and made it easier to adapt to changing business rules.
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Perch Insights used Cube Cloud to improve their AI-driven customer experience analytics. They needed a universal semantic layer to unify data and support dashboards, AI copilots, and workflows. Befor...e Cube Cloud, they struggled with data consistency, multi-tenant analytics, and managing multiple semantic layers. Cube Cloud provided a flexible, governed solution that standardized metrics and improved data security. This helped Perch Insights deliver consistent, scalable, and secure CX analytics across all their tools.
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Analytics Plus helped ThinkOn improve IT operations. The IT team used real-time dashboards to track ticket backlogs and SLA compliance. They reduced unresolved ticket backlogs by 65%. Managers gained... better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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Tableau Workbook Documentation Automation helped a Pune-based IT company save time on manual documentation. The company needed to document hundreds of Tableau workbooks for project delivery. Techknom...atic built a web-based tool to automate this process. The solution provided detailed reports on data sources, calculations, and unused fields. The client saved 10-15 hours per workbook and documented over 1000 workbooks in 2 years, saving more than 100 man months of effort.
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EspressReport Enterprise Server helped CAIT migrate a large Illinois government agency from legacy mainframe systems to a secure, web-based administration and reporting platform. The agency needed st...rong security, ad hoc and scheduled reporting, and easy integration with existing systems. CAIT chose EspressReport ES for its affordability, security features, and ease of use. Quadbase quickly implemented custom security features and provided strong support. The solution enabled fast deployment, positive user feedback, and flexible reporting for over 2.8 million records.
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Holistics helped Kata.ai process over 9 million chatbot messages daily. Kata.ai used Holistics to track data in a fast-paced environment. The platform enabled better delivery of customer analytics an...d improved internal product analysis. Kata.ai built its own analytics pipeline to understand messy conversational data. This led to better chatbot AI and more efficient customer service operations.
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OQLIS helped Gijima automate data collection and reporting. Gijima used to spend a lot of time on manual data extraction and monthly reports. OQLIS integrated their data sources and gave them real-ti...me dashboards. Now, Gijima processes 50 million rows of data daily and runs 720 integrations. They onboarded 13 cyber security customers. Gijima makes faster decisions and helps clients better with live insights.
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Jitterbit iPaaS helped Curvature automate quote to cash operations. Curvature used Jitterbit to connect Salesforce and NetSuite. This cut quote generation time in half. Data processing errors dropped... by 95%. The IT team saved 20 hours of manual work each week. Curvature now saves over 1,000 hours a year with Jitterbit.
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Jedox helped Fujitsu improve its planning and forecasting. The finance team used to spend a lot of time manually extracting and processing data in Excel. With Jedox, they quickly modeled data in cube...s and created dynamic reports. The Excel-like interface made it easy for the team to use. Now, Fujitsu can analyze product performance and distribution channels faster. The solution made data more readable and allowed for better collaboration between teams.
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ThoughtSpot Everywhere helped Accern embed analytics in hours instead of days. Accern needed more customization and self-service data visualization for their customers. With ThoughtSpot, they built a... new data model in Snowflake and used embedded Live Analytics. This let non-technical users create personalized insights without training. Accern projects a 20x increase in user adoption by the end of 2022.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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CleverMaps helped CleverFarm improve sales efficiency and cut costs. CleverFarm used CleverMaps to connect their CRM and market data for better sales planning. The platform gave a clear view of marke...t coverage and helped target the right farms. Sales teams could plan trips and personalize offers. Marketing campaigns became more targeted and timely. CleverFarm now tracks sales results and market share more easily.
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Jet Reports helped CDS IT Solutions move Mad Group’s reporting to the cloud. Mad Group needed to leave on-premises servers and keep advanced reporting. CDS IT Solutions used Reports Center to give Ma...d Group secure, cloud-based report management. The solution kept reporting strong and removed the need for old infrastructure. CDS IT Solutions also gained new demo tools for showing flexible reporting features.
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Jet Reports helped CDS IT Solutions move Mad Group’s reporting to the cloud. Mad Group needed to leave on-premises servers and keep advanced reporting. CDS IT Solutions used Reports Center to give Ma...d Group secure, cloud-based report management. The solution kept reporting strong and removed the need for old infrastructure. CDS IT Solutions also gained new demo tools for showing flexible reporting features.
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Babelfor.NET used DevExpress components to build a user interface for Babel Obfuscator and to develop their ASP.NET MVC website. They needed a fast, professional UI to boost customer satisfaction and... gain full control over their web platform. DevExpress provided easy-to-use controls for WinForms, ASP.NET, and JavaScript, saving Babelfor.NET significant time and effort. The team also benefited from CodeRush features, which improved productivity and code quality.
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Nevron Chart for .NET helped Business Analyze build their Analyze Pro BI tool. The company needed a charting solution with many options and strong support. Nevron's product was easy to integrate and ...offered all required charting features. Fast and helpful support was a key benefit. Business Analyze used Nevron to deliver quick, flexible analytics to their customers.
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Gainsight helped Harri improve customer retention and drive revenue. Harri used Gainsight Customer Communities, Customer Success, and Product Experience products. These tools gave Harri a single hub ...for self-service, helped drive retention, and improved user adoption. Harri operates in the technology sector and serves EMEA and North America regions.
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Webtrends Optimize helped Identity Guard improve their website with AB testing and multivariate testing. The team used data instead of opinions to make changes. They tested buttons, images, and page ...layouts. One experiment led to a 20% increase in conversions. The company now runs its own web optimisation program using Webtrends Optimize.
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Kyocera had problems with disconnected systems and manual processes. This made customer service slow and less personal. They used 3CLogic to connect their front-office and back-office systems. This h...elped them streamline workflows and improve customer experience. After using 3CLogic, their average call wait time went down by 50%. Kyocera is now able to focus more on helping customers.
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Organilog used Payfacile to manage its online subscription payments. The founder, Tony Archambeau, needed a simple way to let users upgrade from a free plan to paid features. Payfacile made it easy f...or customers to subscribe and for Organilog to handle recurring payments. The main benefit was the simplicity for both users and the company. Organilog offers a free base plan and paid packs, with Payfacile enabling quick upgrades.
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Powtoon helps TIBCO create engaging, story-based training videos. TIBCO needed to train over 1,000 employees and 200 managers on company processes during the COVID-19 lockdowns. Powtoon’s character b...uilder and templates let TIBCO make high-quality, customized videos quickly. Employees enjoy short, bite-sized videos that fit their busy schedules. TIBCO received positive feedback and found video training more effective than PDFs.
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Piktochart helped T. White Parker Associates, an IT and management solutions firm, improve their visual communication. Before Piktochart, they struggled with complex and time-consuming design tools. ...After using Piktochart, they created better presentations and documents. This helped them stand out from competitors and win client trust. Piktochart made it easier for the firm to convince and win new clients.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Piwik PRO Analytics Suite helped Nettium track the full user journey for their gaming apps. Nettium needed strong data security and full data control, which Google Analytics could not provide. After ...a successful proof of concept, Nettium used Piwik PRO Analytics and Tag Manager to analyze user behavior and improve engagement. They ran A/B tests and used integrations with Microsoft BI and Tableau. As a result, Nettium increased conversions by 28% and improved user engagement.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.
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Tufin improved its IT infrastructure by giving developers more autonomy. The company used a solution to let developers manage their own resources. This change made the IT team more efficient. Develop...ers could work faster and with fewer delays. The new approach helped Tufin support its business growth.
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MarinOne helped Genesys automate and optimize their global paid search campaigns. Genesys needed to expand reach and manage higher budgets with a small team. MarinOne's automation and cross-channel t...ools let them track, report, and analyze campaigns across 60 countries and 16 languages. Genesys saw a 78% increase in ROAS and doubled bookings. Awareness targeting campaigns gained 20% more impression share. MarinOne improved conversion tracking and reporting for Genesys.
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VersionBay wanted to track MATLAB usage and associate it with specific projects. They also aimed to monitor hours used on each MATLAB version to increase productivity. Using Analyzer for MathWorks Li...censing Level 2 and LicensePlanner, they tracked MATLAB versions and usage duration. This helped them manage software budgets and consultant hours effectively.
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Crystal Knows’ Personality Data API helped Slalom Element Labs create immersive, emotionally intelligent experiences. The team used Crystal’s DISC data in AR headsets to show live personality insight...s during face-to-face meetings. This helped 50 strangers connect easily at the Fast Company Innovation Festival. Slalom also built AI avatars that adapt to users’ personalities and emotions. Real-time personality data made communication more human and empathetic.
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Nimble helped headhuntr.io organize millions of candidate profiles and sales contacts. The company switched from spreadsheets and email to Nimble CRM for better contact management. Nimble's integrati...on with Office 365 and social media made it easy to enrich profiles and automate sales tasks. The sales team doubled in six months after using Nimble. Group messaging and automated tracking improved outreach and sales effectiveness.
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Nutshell CRM helped SkySpecs organize their B2B customer data and sales process. Before Nutshell, SkySpecs struggled with scattered communications and a reactive sales approach. Nutshell let them cen...tralize customer info, set reminders, and structure their sales workflow. This improved their sales cycle efficiency and customer relationships. The CRM adapted as SkySpecs grew, supporting their needs as a startup in automated inspections.
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TrueProfile.io used ReferralHero to launch a referral program for its healthcare hiring platform. The goal was to drive user growth and build trust in the hiring process. Ambassadors earned $5 in cre...dits for each successful referral. The program featured a simple participant flow and easy sharing tools. As a result, TrueProfile.io gained 5,000 referrals, expanding its trusted professional network.
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Formstack suite helps Formstack HR automate work and boost productivity. Caitlin uses Formstack Copilot, Forms, and Docs to cut time spent on performance reviews with less admin work. Antonio uses Fo...rms to build employee engagement surveys with conditional logic and easy data transfer. The team gathers feedback with less oversight, streamlines reviews, and launches low-cost surveys. Visually engaging, secure forms save time and energy for everyone.
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Salestrail helped Vectra automate sales activity logging. Before, Vectra's sales team spent many hours on manual admin work. This led to errors and poor Salesforce data. With Salestrail, Vectra logge...d over 400 meetings and 500 emails in Salesforce. The tool was easy to use and had high adoption. Vectra now uses better data to make sales decisions and scale what works.
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Dynatrace helps Sardegna IT monitor and manage over 1.6 million electronic health records. The company uses Dynatrace for deep observability and real-time issue detection. With Dynatrace, Sardegna IT... resolves 90% of issues in less than 10 minutes. This leads to more efficient digital health services for citizens. The platform also improves collaboration among service stakeholders.
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Ingram Micro and CloudBlue wanted to speed up their sales process. They used Demandbase One with ABX and advertising. They set up a scoring model to find the right customers and tracked all funnel st...ages in one place. This helped them personalize customer journeys and serve better content. They reduced their sales cycle from 12 months to 2 months and increased pipeline velocity by 83%.
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SalesIntel helped Continuous Networks, a managed IT and cybersecurity provider, improve their outreach. The marketing team struggled with outdated contact data and manual list building. Using SalesIn...tel's ICP feature and property triggers, they found and engaged ideal prospects faster. Continuous Networks saw a 19% increase in qualified demo requests and a 26% rise in email open rates. The team spent less time on manual work and more on campaigns.
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Diffbot’s Knowledge Graph helped Centrly speed up their product development. Centrly used Diffbot to get company data for their market intelligence platform. This let them avoid manual data collectio...n. They could focus on analytics and insights for their customers. The integration gave them a strong data foundation and saved months of work.
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MixRank helped StartApp find new sales opportunities. The platform gave StartApp access to data they could not reach before. Their sales team found MixRank matched their needs. The tool made it easie...r to find qualified buyers and build a sales pipeline. StartApp praised MixRank for meeting almost all their sales requirements.
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Lusha Extension helped FortuneTech double their weekly leads from 40 to 80. Sales reps now book 7 times more meetings per quarter. Training new users takes just 10 minutes. Lusha's accurate contact d...ata saves time and boosts sales productivity. Hubspot integration lets reps export leads instantly, making the sales process faster and easier.
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Seamless.AI started with two founders who wanted to change sales. They faced big challenges and had little money. They worked hard for three years, earning nothing and living on a tight budget. They ...built Seamless.AI to help sales teams find leads and close deals. Today, Seamless.AI is a successful platform that helps many users grow their business.
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AiSDR used Autobound's API to improve SDR automation. Before, they struggled with fragmented data and slow development. Autobound's Generate Insights API gave them access to rich prospect and company... data. This helped AiSDR create more personalized outreach and cut costs by using fewer vendors. They saved four months on development and added over 100 new insights. AiSDR now delivers better engagement and faster product updates.
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Data Science from Tarn helped EnvyTheme.com ThemeForest.com in New York. The company used Python and data science tools. The project finished on 28 April 2023. The solution focused on machine learnin...g, statistics, and mathematics. The case highlights skills in linear and logistic regression, and improving algorithms.
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Vertis, a SaaS company, needed to improve their commute time data and visualizations. They faced technical and financial challenges with their existing Google API solution. They switched to TravelTim...e API, which provided faster results and better visualizations. This change allowed Vertis to deliver results 4X faster and save on API costs. The new solution also supported various transport modes, enhancing the user experience.
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Revenue Grid helped Rand Simulation automate sales activity capture and improve CRM integration. Rand Simulation wanted to fix low lead-to-SQL conversions and missed opportunities. Revenue Grid provi...ded sales sequences, 360-degree analytics, and daily revenue signals. Rand Simulation saw a 25% increase in new logo pipeline and a 10% rise in new logo business in 12 months. Sales rep performance and sales efficiency improved.
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FunnelFLARE helped Smart Solutions International (SSI) save time for their sales team. SSI needed to automate follow-ups and make sales reps more efficient. They used FunnelFLARE to build drip campai...gns and automate webinar follow-ups. The integration with Salesforce and other platforms made the process easy. As a result, SSI saved time, handled more prospects, and expanded into new territories.
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Fixel helped Endurance International Group lower their cost per acquisition (CPA) by 20%. Endurance used Fixel's user engagement scores to segment audiences for Facebook remarketing. This let them re...move unengaged users and target high-intent users. They also used these segments to build Facebook Lookalike audiences. This expanded their reach and improved CPA. Endurance saw better control and performance in their remarketing campaigns.
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Koncert Platform helped BAI Security boost their outbound sales calls from 8,000 to 60,000 per month. Before using Koncert, BAI Security identified only 30 to 40 opportunities monthly. With Koncert's... AI dialer, they now find 160 opportunities each month. This led to a 40% increase in revenue. The sales team can now reach every prospect almost once a month, making their process much more efficient.
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Playbooks by InsideSales helped QuickStart fix sales team productivity and process issues. QuickStart used Playbooks for better CRM integration and a single dashboard. The sales team adopted the tool... in less than a week. They saw a 20% lift in connections, a 30% increase in pipeline, and a 40% increase in close rate. Playbooks made it easier for reps to organize their day and engage customers.
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Veloce built a new CPQ system for a tech giant. The tech giant needed to solve complex product configuration problems that existing CPQ tools could not handle. Veloce created a fast, easy-to-manage C...PQ engine. The prototype could generate solutions from natural language descriptions. The tech giant saw a process that took 20 days automated in less than a second.
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CaliberMind helped NetApp improve marketing analytics and sales alignment. NetApp needed to reduce noise in marketing engagement and deliver clear signals to sales. CaliberMind's Surge Scoring surfac...ed only the most engaged accounts and sent actionable alerts to sales. NetApp cut SDR lead pursuit time in half. The solution helped NetApp bridge the gap between marketing and sales with AI-driven insights.
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BrightEdge helped IBM improve its SEO practice. IBM switched from an internal tool that limited tracking and data integration. With BrightEdge, IBM migrated large amounts of data and set up a new SEO... framework. IBM saw a 6% increase in organic traffic and a 13% rise in traffic engagement. Product owners now use dashboards to track performance and focus on key keywords. IBM also expanded SEO solutions internationally using BrightEdge’s ContentIQ.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Cloudo helped ZebZap fix problems with communication and workflow. ZebZap had trouble with scattered messages, missed deadlines, and hard-to-find data. Cloudo gave them one place for messaging, proje...ct management, and storing files. ZebZap now works together better, finishes projects on time, and finds information easily. Cloudo also lets them grow without slowing down.
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Kotobee helped EKCIT move from static PDF whitepapers to interactive digital documents. EKCIT wanted more control, better engagement, and a personalized experience for IT professionals. Kotobee offer...ed flexible pricing and tailored features that fit EKCIT’s needs. EKCIT now uses interactive surveys and a digital library, receiving positive feedback from clients. No measured metrics yet, but the new system feels more professional.
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Wowza Video helped ConveneAGM run virtual and hybrid annual general meetings with live streaming. ConveneAGM needed a platform for two-way interactive streaming with thousands of participants and ult...ra-low latency for voting. They tried other solutions and building their own servers, but it was costly and hard to manage. With Wowza, they save about 50 man-days of labor each month and avoid 2-3 critical production issues monthly. ConveneAGM has used Wowza to run over 100 AGMs with better reliability and sub-second latency.
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Lucid visual collaboration suite helped Ensono Digital support remote work. The team used Lucidchart for process mapping and architecture diagramming. Lucidspark enabled remote whiteboarding and bett...er meetings. Lucidscale improved communication with clients and sped up solution delivery. The suite created a central repository for knowledge and made collaboration easier for remote teams.
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A global cloud infrastructure company used sales training solutions to improve their sales team. They needed a way to make training more effective and engaging. The company used modern learning tools... and platforms for immersive and interactive training. This helped transform their sales enablement and drive better performance. The solution made training easier and faster for their team.
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MadCap Flare and MadCap Flare Online help IRIS Software Group reduce support demands. IRIS built a central Help Hub linking all product Help Centers for easy customer access. The team uses single-sou...rce, multi-channel publishing to web Help Centers and Salesforce Service Cloud. Topic-based authoring and templates speed up content delivery for 16 products. Collaboration is easier as subject matter experts add content directly for review and editing.
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Articulate 360 helped OneVision Resources cut training time by 30%. OneVision used Rise to create e-learning content and Reach as their LMS. They moved from only live training to a hybrid model. This... let them use e-learning for foundational knowledge and save live sessions for deeper topics. The new approach made onboarding and training faster and more effective.
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ONLYOFFICE helped One-ERP Systems improve document collaboration for its clients. The company added ONLYOFFICE to its ERP and communication solutions, including Odoo. This allowed users to edit and w...ork on documents together in real time. Teams can now manage invoices, contracts, and reports inside Odoo. The integration reduced manual work and boosted productivity for businesses.
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Intelliverse helped a large data center services provider improve appointment setting and marketing intelligence. The client wanted more qualified meetings and better brand awareness than their in-ho...use team could deliver. Intelliverse provided a dedicated team and transparent reporting. In 6 months, they generated over 85 qualified prospect meetings, found 50 future interest prospects, and uncovered 35 competitor contracts. The program also disqualified 270 suspects and improved outbound prospecting results.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Unanet helped Sev1Tech bring two companies together after an acquisition. Sev1Tech needed to merge systems, manage more Cost Plus projects, and enforce new compliance rules. They moved all employee a...nd project data to Unanet Financials. Unanet automated rules, improved process efficiency, and provided real-time data visibility. Sev1Tech reduced cash cycle time and now receives some payments in as few as 5 days.
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Front helps Culture Amp improve team collaboration and customer communication. The platform allows teams to work together behind the scenes and respond to customers faster. Without Front, Culture Amp... would face slower communication and gaps in information. The solution supports customer success by streamlining workflows and keeping all communication in one place. This leads to better service and higher customer satisfaction.
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Bitrix24 helped a national regtech company in Bulgaria automate workflows. The company used Bitrix24 to improve business processes. Automation features made work faster and easier. The company stream...lined tasks and reduced manual work. Bitrix24 provided tools for better workflow management.
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BriteBiz is a self-funded SaaS company. They chose not to take venture capital. This lets them focus on customer needs and product quality. They grow at a steady pace and keep control of their vision.... BriteBiz listens to customer feedback and adapts quickly. They donate part of their profits to charity and follow strong ethical standards.
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PipeRun CRM helped VirtuEyes move from spreadsheets to a digital sales process. The company gained clear, reliable information and made faster, better decisions. In just 30 days, VirtuEyes saw a 43% ...increase in sales. The team uses PipeRun for sales, customer service, and logistics. Customer support and automation features made daily work easier and improved the client experience.
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EcosAgile Project&Timesheet helped Npo Torino replace a rigid and underperforming project timesheet system. The new solution improved flexibility and supported project management, HR, and time manage...ment needs. Italian offices integrated presence and absence management with payroll, simplifying monthly processes. Later, U.S. and Canada branches adopted the system, using EcosAgile's multi-country and multi-language features.
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GREYHOUND MAX helped dedicom Deutsche DirektComputer GmbH manage complex communication and document workflows. Before GREYHOUND, dedicom used a basic web-based ticket system. With GREYHOUND, all depa...rtments now handle tasks, orders, and communication in one place. The company processes about 10,000 invoices and 50,000 delivery notes per year digitally. GREYHOUND's flexible rules and open interfaces let dedicom build custom features and improve efficiency. Teamwork and transparency improved across the business.
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ONLYOFFICE helped One-ERP Systems improve document collaboration for its clients. The company added ONLYOFFICE to its ERP and communication solutions, including Odoo. This allowed users to edit and w...ork on documents together in real time. Teams can now manage invoices, contracts, and reports inside Odoo. The integration reduced manual work and boosted productivity for businesses.
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Gong helped Elsevier's North American sales team close deals 35% faster. Managers used Gong's Revenue Intelligence Platform to access deal data and coach reps. This led to a 45% increase in average d...eal size when managers were involved. The team saved time by using AI-generated summaries and workflow insights. Elsevier's sales managers now have a 95% engagement rate with Gong.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Pipefy helped Alvaz manage and centralize employee requests using its portal feature. Alvaz faced challenges with fast growth and missed deadlines as their team expanded. With Pipefy, they standardiz...ed request processes and automated email notifications. This cut request processing time by 50%, reducing it from up to 3 days to less than 24 hours. Managers gained better control and data for decision-making, and the office team saved 3 to 4 hours daily by automating manual tasks.
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Zapier helped Otter.ai auto-resolve over 1,000 support tickets. The team used Zapier and ChatGPT to tag and triage more than 10,000 tickets by urgency and sentiment. Automation closed repetitive tick...ets like 'thank you' replies, saving agents hours each week. The customer experience team doubled its efficiency. Otter.ai scaled customer support while keeping manual work low.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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ScriptRunner helped Bechtle AG automate IT operations. The company faced high workloads and needed more efficiency. ScriptRunner let Service Desk staff run PowerShell tasks without extra system right...s. Staff used a simple web interface to do tasks safely and quickly. Bechtle AG saw 30% time savings for 2nd and 3rd level support. They also lowered costs and improved security. The solution freed up resources for new IT projects.
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GUIDEcx faced challenges with integration overload and limited engineering resources, leading to a backlog and scalability issues. They used Workato to allow customers to build and customize their ow...n integrations, reducing the engineering burden. This self-serve model led to a 15% higher win rate, a 20% increase in average order value, and a 25% improvement in customer retention. The solution empowered customers and freed up GUIDEcx's engineers to focus on core product work.
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G-Connector helped Why Minded automate Salesforce report exports. The VP of Marketing used to spend hours each week manually collecting data for pipeline meetings. G-Connector now pulls reports into ...Google Sheets automatically. Teams get real-time data without extra Salesforce licenses. Manual work is gone, saving at least 15 times the tool’s cost each year. The solution gives live, shared access to key data for Marketing, Customer Success, and Finance.
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Nextcloud uses HackerOne for its security program. Over 100 hackers help Nextcloud find and fix vulnerabilities. Security is a key part of Nextcloud's business strategy. HackerOne's platform supports... Nextcloud in keeping its services secure. The case study highlights how hacker-powered security is central to Nextcloud's approach.
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Rossum helped Fugro automate their invoice processing. Fugro needed a solution that could handle many invoice formats and improve accuracy. With Rossum, they cut invoice processing time from 2 minute...s to 35 seconds. They onboarded four Shared Service Centers in three months. Fugro now plans to expand automation to more regions and languages. The AP team is more independent and trusts the automation tools.
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LobbyGuard helped Quadient replace an insecure visitor logbook with an automated visitor management system. The new system scans IDs, tracks visitors, and alerts staff if someone is not approved. Qua...dient improved privacy and security, protecting data and intellectual property. The receptionist found her job easier and front-desk security stronger. Quadient uses LobbyGuard at both its Connecticut headquarters and Texas service center.
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Front helps Culture Amp improve team collaboration and customer communication. The platform allows teams to work together behind the scenes and respond to customers faster. Without Front, Culture Amp... would face slower communication and gaps in information. The solution supports customer success by streamlining workflows and keeping all communication in one place. This leads to better service and higher customer satisfaction.
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Yext Listings helps Thryv automate business listing updates for small business clients. Thryv integrated Yext into their own platform, syncing 1.4 million profile updates across 163,000 locations and... over 200 publishers in 2023. Locations connected to more than 75% of the publisher network saw 43% more clicks on Google. Thryv relies on Yext's APIs and support to operate efficiently with a lean team. The partnership saves Thryv's customers up to 20 hours per week.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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HubSpot used BHN Rewards to streamline their market research rewards process. They needed a way to efficiently manage and send digital rewards to customers who participated in their research. By usin...g BHN Rewards, they could organize campaigns into folders and track email deliverability. This made it easy to resend rewards if needed. The platform allowed them to send rewards quickly, usually within 24-36 hours, and maintain a high claim rate. The support from BHN Rewards was responsive and helpful, making the process smooth and efficient.
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A tech company had delays with their cloud migration from a previous Atlassian partner. ServiceRocket took over the project. They finished the migration in 10 weeks. The company saved 20% of their bu...dget. Good communication and fast work built trust. The company later worked with ServiceRocket to set up JSM for their HR team.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Marquis Software used SMS reminders to help US probation officers reduce parole no-shows. They integrated SMS reminders into their eOMIS system. This solution led to a 43% drop in missed parole appoi...ntments. The system improved appointment management for probation officers. Marquis Software showed how technology can help public safety teams.
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Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s SMS API in just two days, replacing outdated local... services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.
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Moving Intelligence used Service cloud voice, Amazon connect, and Whatsapp to unify customer interactions and streamline operations. The company faced challenges from fragmented systems after acquisi...tions, leading to high operational costs. The new solution gave MI a single view of the customer, improved communication, and enabled omnichannel support. Call abandonment rates dropped below 15%. Case resolution times fell from 15 days to 3 days. MI now integrates new acquisitions smoothly and has stronger customer relationships.
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Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made their old system too slow and hard to use. Sage Intacct gave them resource pla...nning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Asset Panda helped LogicForce cut manual asset tracking time by up to 75% each week. The team switched from Excel and accounting software to Asset Panda for real-time asset tracking. They now save 2 ...to 3.5 hours per week on asset management. LogicForce reduced asset loss and theft. The company gained clearer financial records and up-to-date asset data.
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Wasp's asset tracking software helped Excell Data manage IT equipment more easily. Before, tracking assets with spreadsheets was slow and caused mistakes. With Wasp, Excell Data could track assets, c...heckouts, and repairs faster. Adding a Wasp mobile computer made audits quicker and more accurate. The audit process now takes less than two minutes per office, saving time and money.
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Eden Photos uses Imagga’s Auto-Tagging and Categorization APIs to organize personal photo collections on Mac OS and iCloud. Eden Tech Labs needed a solution to recognize hundreds of objects in person...al photos and suggest many keywords. Imagga’s technology enabled automatic keyword tagging and categorization, making photo search and organization easy for both professional photographers and enthusiasts. The app runs in the background and integrates with Photos, Finder, and Spotlight Search. Eden Photos improved photo search and automation for users.
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MediaValet helped Experian manage a global rebrand and keep brand consistency in 45 countries. Before, Experian had problems with inconsistent branding and no central place for digital assets. MediaV...alet gave them a single system to organize and share content. Teams, partners, and agencies can now find and use assets easily. Global teams work together better. The system is easy to use and fits with other tools. Experian is ready for the future with MediaValet.
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Sococo helped World Wide Technology move to a virtual office. The company needed to hire more people and work with clients in new ways. Sococo made it easy for teams and clients to meet online from a...nywhere. WWT sped up its recruitment cycle by 12–24 months and hired top talent worldwide. The virtual office improved communication, saved money, and supported different work styles. Teams now connect faster, train clients remotely, and keep projects moving without delays.
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IBM faced challenges in maintaining a consistent employer brand across 65 countries. They relied on local agencies, causing delays and inefficiencies. IBM wanted a modern, appealing image for new can...didates. They chose Papirfly's platform to create consistent, high-quality assets in-house. This reduced reliance on agencies and improved speed and cost-effectiveness. IBM's teams now have a central hub for brand guidelines, enhancing collaboration and brand consistency.
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Asana needed a media intelligence solution to support its communications strategy. They chose Meltwater to monitor media and gather insights. Meltwater's tools helped Asana save time and improve medi...a strategy. The Media Impact Index provided a way to measure media impact accurately. Asana's communications team now focuses more on storytelling and engaging publications. Meltwater's reports and services help Asana track performance and highlight successes.
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Vertis, a SaaS company, needed to improve their commute time data and visualizations. They faced technical and financial challenges with their existing Google API solution. They switched to TravelTim...e API, which provided faster results and better visualizations. This change allowed Vertis to deliver results 4X faster and save on API costs. The new solution also supported various transport modes, enhancing the user experience.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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MangoApps helped symplr improve their intranet and internal communication. Melissa Hoyos, Director of Internal Comms at symplr, led the project. She used her experience with SharePoint to guide the p...rocess. The team focused on leadership buy-in, asking the right questions, and involving everyone. The new intranet made communication better for employees.
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Fleep helped PlanetX, a web agency with 30+ team members worldwide, improve internal team communication. The team needed a tool to save time and keep track of tasks, as email and other messengers had... limitations. Fleep offered features like task creation, pinning notes, fast file attachments, smart commands, and unlimited history. PlanetX found Fleep flexible, easy to use, and perfect for IT agencies. The team appreciated Fleep's support and now uses it for all internal messaging.
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Jostle helped RSI EnTech, LLC (RSI) connect nearly 300 employees across four states. RSI used Jostle to share news, keep people connected, and support employee recognition. They built excitement with... teasers, launch parties, and training resources. The launch included unique events at each office, fun activities, and educational materials. Employees enjoyed the launch and continue to engage with the platform through competitions and news articles.
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Sococo helped World Wide Technology go remote. WWT used Sococo to speed up its recruitment cycle by 12–24 months. The company expanded its talent pool and improved quality of life for staff and new h...ires. WWT can now hire top talent anywhere. The company has sustained growth at a fast pace.
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MangoApps helped symplr improve their intranet and internal communication. Melissa Hoyos, Director of Internal Comms at symplr, led the project. She used her experience with SharePoint to guide the p...rocess. The team focused on leadership buy-in, asking the right questions, and involving everyone. The new intranet made communication better for employees.
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VMware had a problem with a fragmented video environment because they used different vendors for different needs. This made it hard to manage training and video content for customers, partners, and e...mployees. They switched to Kaltura to bring all their video tools and training into one place. Now, VMware has a single source of truth for video distribution and analytics. This helps them track live and on-demand video use and get data to improve customer engagement.
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pCloudy used Ant Media Server to improve their mobile app testing platform. They needed low-latency, high-quality video streaming for live app testing across many devices. Ant Media Server provided r...eal-time streaming and adaptive bitrate features. This helped pCloudy increase user engagement and get better feedback during testing. The solution scaled well as their user base grew.
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VMware by Broadcom used Adobe's content supply chain, including Frame.io and Workfront, to manage content creation for their global VMware Explore conference. The challenge was handling 400 project r...equests and 2,000 internal clients with a team of 24 creatives. Adobe's tools helped centralize workflows, assign resources, and streamline video and photo production. As a result, VMware produced nearly 1,000 assets, repurposed content globally, reduced manual tasks by 60%, and cut revisions by 20%, saving tens of thousands of dollars per year.
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Akamai needed to scale video production without increasing its budget. The company faced challenges with traditional video creation methods, especially during remote work. They used Socialive to reco...rd, edit, publish, and livestream videos. This cloud-based platform allowed Akamai to create professional videos efficiently. As a result, they reduced reliance on expensive production agencies and improved video quality across the organization.
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RingCentral helped ProTech Services Group move from an on-prem phone system to a cloud-based solution. The company needed better call routing, centralized communications, and improved support for rem...ote work. RingCentral enabled easy setup of call trees and routing rules, boosting agent productivity by 5%. The integration with Microsoft Teams made collaboration smoother. ProTech gained better visibility into agent performance, leading to improved training and client service.
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Formitize helped Utilitarian Support Solutions fix problems with inefficiencies, time delays, and lost paperwork. They used Formitize modules for CRM, document management, job management, and job sch...eduling. The setup was easy and support was strong. Formitize made job scheduling and document organization better. The team now works faster and serves customers better.
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Flowfinity's no-code platform helped Latitude Digital build business process apps for its clients. Latitude used Flowfinity to create custom apps for Ford and Lincoln event staff at 160 auto shows ea...ch year. The apps collect data on attendees, vehicles, and competitors. Flowfinity enabled fast app development, instant updates, and real-time reporting. Latitude reduced manual work and improved data accuracy for its clients.
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OneSignal helped Kinsta set up web push notifications in just 15 minutes. Kinsta wanted a new way to reach readers and boost website traffic after Google limited popups. Using OneSignal, Kinsta saw h...igher session duration, lower bounce rates, and a 2.5% conversion rate from push traffic. In less than 3 months, push notifications became Kinsta’s third highest organic traffic source. Kinsta uses OneSignal’s segmentation and WordPress plugin to personalize messages and automate notifications.
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CleverTap helped Fhynix improve its customer engagement and analytics. Fhynix saw a 37% higher onboarding completion rate after using CleverTap. The platform also led to a 30% increase in app launche...s and a 25% rise in new feature adoption. Fhynix used CleverTap for targeted messaging, real-time analytics, and error resolution. This made onboarding smoother and boosted user activity.
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Readpeak helped ICRON reach B2B companies in Germany with native advertising. ICRON used dynamic UTM tracking, tested 22 ad variations, and targeted B2B publishers. The campaign delivered over 800 hi...gh-quality clicks in one month at an average CPC of €1.20. Ads with real people had 80% higher click-through rates. ICRON reached nine high-value target companies and found English landing pages led to higher engagement.
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PathFactory helped Cisco increase customer adoption by 3.5 times. Cisco used PathFactory and Eloqua to launch always-on educational content for new customers. This allowed buyers to self-educate quic...kly and easily. As a result, Cisco saw a 24% increase in closed-won revenue and over 100,000 highly personalized customer engagements. The solution improved customer retention and renewal rates.
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Cloudera wanted to create an engaging virtual event called Cloudera Now 2022. They partnered with Centerline to produce the event and provide creative assets on a tight timeline. Centerline managed a...ll aspects of the event, including production, set design, and video content. They kept Cloudera updated with weekly calls and shared assets in real time. The event was a success, with high-quality production and an engaged audience. Cloudera was happy with the results and gave positive feedback.
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Uberflip helped EcoVadis create personalized content experiences for every website visitor. EcoVadis used Uberflip to build targeted landing pages and digital sales rooms for sales reps. This led to ...a 33% increase in hot leads and a 46% increase in MQL to SAL conversions. EcoVadis saw a 200% increase in marketing-attributed revenue. The solution enabled the team to focus on high-intent prospects and deliver relevant content at scale.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Slite helped Karhu Helsinki, a digital agency, solve problems with scattered project information and inconsistent documentation. Before Slite, teams used emails and different apps, causing confusion ...for clients and staff. With Slite, all project and client data moved into one place. Teams now share updates and documents easily. This improved client onboarding, project kickoffs, and reduced inbox clutter. Everyone stays aligned and up to date.
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Fiix CMMS helped 365 Data Centers replace spreadsheets for tracking maintenance. The team needed a simple, affordable solution for 17 data centers. Fiix made it easy to track preventive maintenance a...nd projects. Technicians now get automatic notifications for work. PM compliance improved, and reports are easy to pull. Staff quickly adopted the system and can find work order history fast.
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Document360 helped Cascade improve knowledge base content creation. Cascade added 30% more articles to their knowledge base every quarter after using Document360. The platform made it easy to update,... review, and manage articles. Custom CSS and analytics features improved branding and content insights. The review and feedback tools helped Cascade keep content accurate and up to date.
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Dr.Explain helped BioAware create a detailed help file for their BioloMICS bioinformatics software. Before, they used a Word document with no interactive features or videos. With Dr.Explain, they add...ed screenshots, links, and instructional videos. This made it easier for customers to use the software and find answers. BioAware says the new help file is incredibly effective for their clients.
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USU helped EWERK Group manage cloud operations and optimize IT costs. EWERK Group used USU solutions to improve IT efficiency and manage IT risks. The company also worked to optimize customer service... and improve employee experience. USU's tools supported EWERK Group in utilizing AI for better IT and customer service management. The case highlights digital transformation and automation in IT service management.
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Docubee helped Madison Cloud improve their eSignature process. Madison Cloud needed better Salesforce integration, which DocuSign could not provide. Docubee offered this integration and strong custom...er support. Madison Cloud now sends NDAs, contracts, and forms easily. The company values Docubee’s responsive team and partnership approach.
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OSF Digital used Salesforce multi-cloud to modernize STEMMER IMAGING’s ecommerce. STEMMER IMAGING needed a new website with better ecommerce, product browsing, and self-service. OSF Digital audited t...heir systems and built a new platform. The new site tripled website usage and reached a 38% request for quote conversion rate. Customers now log in, search products, and request quotes easily. The marketing team benefits from improved translation and webpage visibility.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made their old system too slow and hard to use. Sage Intacct gave them resource pla...nning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made their old system too slow and hard to use. Sage Intacct gave them resource pla...nning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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IBM SevOne helped the IBM CIO Organization modernize network observability. IBM replaced multiple legacy tools and reduced third-party costs by millions. The platform now monitors 20,328 devices and ...20 million flows per minute. SevOne's predictive analytics improved network performance and efficiency. IBM gained a unified network view, driving productivity and innovation.
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Chargebee helped Shadow cut product launch time from three weeks to three days. Shadow used Chargebee's subscription billing and product catalog features. The new system let Shadow expand into five n...ew countries fast. Engineering teams spent less time on billing and more on product innovation. Chargebee's API and tax management made global growth easier.
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Instream needed to automate their recurring billing process. Their manual billing took one person a full week each month. They used Stax Bill to create a self-service portal and automate billing, pay...ments, and customer tracking. Now, registration and invoicing take a fraction of the time. Their effort for these tasks dropped by 80%. They can also manage customer accounts and reduce late payments more easily.
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Paddle helped Kaleido launch and scale remove.bg globally. Kaleido used Paddle to handle payments, billing, and global tax compliance from the start. They sold in over 20 currencies and managed subsc...riptions, one-time credits, and large invoices. In 18 months, they grew to 43,000 customers in 181 countries. They saw 20% month-over-month customer growth and a 38% reduction in churn.
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Maxio helped Adeptia automate their order-to-cash process. The team eliminated seven spreadsheets and reduced manual work for every new deal. Maxio improved revenue forecasting and gave every departm...ent better insight into company health. The platform increased reporting visibility, helping Adeptia confidently report to investors and executives. Bad data issues were reduced, and both business operations and the CFO gained real-time access to financial performance.
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Stripe helped Twilio improve its global payment processing. Twilio wanted to expand into new international markets and needed higher authorization rates. Stripe provided payments and Sigma products t...o support this goal. Twilio ran an A/B test and saw a 10% increase in overall authorization rates. This helped Twilio reduce issuer declines and involuntary churn.
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Emburse helped Databricks fix global expense management. Databricks had problems with slow reimbursements and no control over spending. Emburse gave them one system for all offices, with AI to match ...receipts and check policies. Finance teams got real-time reports and could see all spending. Databricks cut international reimbursement time from 27 days to 4.5 days. They did 70% less manual work and saved $1.2 million on US guest meals.
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Emburse helped Databricks fix global expense management. Databricks had problems with slow reimbursements and no control over spending. Emburse gave them one system for all offices, with AI to match ...receipts and check policies. Finance teams got real-time reports and could see all spending. Databricks cut international reimbursement time from 27 days to 4.5 days. They did 70% less manual work and saved $1.2 million on US guest meals.
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Emburse helped Databricks fix global expense management. Databricks had problems with slow reimbursements and no control over spending. Emburse gave them one system for all offices, with AI to match ...receipts and check policies. Finance teams got real-time reports and could see all spending. Databricks cut international reimbursement time from 27 days to 4.5 days. They did 70% less manual work and saved $1.2 million on US guest meals.
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Sage Intacct helped Phase 3, a technology services provider, move to cloud-based financial management. Rapid growth made their old system too slow and hard to use. Sage Intacct gave them resource pla...nning, time sheets, dashboards, and bank integration. Automation now saves three days a month on invoicing. Billing is more accurate and credit control is faster. Phase 3 can see project resources clearly and spot missed revenue.
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Teampay helped ConsenSys improve spend management for its decentralized workforce. The finance team replaced shared corporate cards with virtual cards and automated workflows in Slack and QuickBooks ...Online. This change made the month-end close almost touch-free. ConsenSys gained real-time spend visibility and better accountability across 97 cost centers. The monthly AmEx reconciliation dropped from 90–100 pages to almost zero manual effort.
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SOLO Server helped NetDetail, LLC manage licenses for their WebXCopy ActiveX control. WebXCopy needed a way to license by single or multiple domain names. SOLO Server provided a custom solution with ...a simple API. Users can manage production and testing URLs for each license. If a license is not verified, the software switches to a limited version. ISPs can also manage domain-based licenses for their clients. NetDetail praised the fast customization and easy integration.
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Holded helps Amazonic manage finances with ease. Amazonic needed a simple way to handle accounting, invoicing, and CRM. Holded replaced manual spreadsheets and made financial tasks easy. Amazonic use...s account summaries, sales graphs, and flexible invoicing. The team values Holded’s simplicity and reliability. Holded lets Amazonic focus on helping their clients grow.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw b...etter results in their daily work. The story highlights how Zoom supports business productivity.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw b...etter results in their daily work. The story highlights how Zoom supports business productivity.
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RingCentral helped ProTech Services Group move from an on-prem phone system to a cloud-based solution. The company needed better call routing, centralized communications, and improved support for rem...ote work. RingCentral enabled easy setup of call trees and routing rules, boosting agent productivity by 5%. The integration with Microsoft Teams made collaboration smoother. ProTech gained better visibility into agent performance, leading to improved training and client service.
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GoTo Resolve helped Alpha CC improve remote IT support and device management. The company switched to GoTo Resolve to make support easier and faster. Alpha CC reduced call times by 20%. The time for ...anti-virus and disk management was cut in half. The new system made it easy to add more customers and grow the business.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw b...etter results in their daily work. The story highlights how Zoom supports business productivity.
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Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw b...etter results in their daily work. The story highlights how Zoom supports business productivity.
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Eventory by 6Connex helped Advantech run a hybrid event for its partners. Advantech wanted to show new industrial IoT, automation, and AI technologies. Many clients could not travel, so a hybrid form...at was needed. The platform let Advantech connect people in person and online. The event brought together partners and users from across Europe. Advantech used Eventory to create an engaging experience for all attendees.
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SightCall VISION helps HELPLINE use visual AI to speed up IT support for franchise clients. Franchise employees use a smart device camera to send device info before a service call. SightCall’s Smart ...OCR scans serial numbers and device details, so agents get all info before the call starts. This cuts service time and device downtime. HELPLINE meets strict SLAs and improves customer experience with faster, more accurate support.
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Snov.io helped PVcase lower their email bounce rate from 15% to less than 5%. The team used Snov.io’s Email Finder and Email Verifier to find over 60,000 business email addresses. Their open rate inc...reased from 50% to 65%. New sales hires learned Snov.io in minutes. PVcase saw better data quality and higher productivity with Snov.io.
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Startup Development House used Woodpecker to win new clients with less effort. Before Woodpecker, they struggled to find a tool that matched their needs for outbound campaigns. With Woodpecker, they ...personalized emails and followed up with prospects more easily. They saw better results in getting valuable clients. The company now uses Woodpecker to support their growth and client acquisition.
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Kickbox Email Verification API helped Livestorm improve email data accuracy in their webinar platform. Livestorm faced issues with bad email addresses and high bounce rates. By integrating Kickbox, t...hey reduced bounced confirmation emails by 3 to 4 times. Livestorm also added a feature to restrict registration by email type. This improved deliverability and user experience for both hosts and registrants.
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Hornetsecurity helped A&N Systems, a UK-based MSP, balance features and price for their SME clients. The company chose Hornetsecurity for its strong email security, usability, and competitive pricing.... A&N Systems used Hornetsecurity’s 365 Total Protection Enterprise Backup to support clients like Adoption Matters. Migration was smooth, and customer feedback has been very positive. The solution’s management panels and integration features added great value.
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EVS7’s Dolphin Power Seller helped Infinite Group Inc. (IGI) build an in-house lead generation team. IGI struggled with basic phones and needed more calls and better team organization. After switchin...g to Dolphin Power Seller, IGI saw a 333% increase in dials per employee, 80% more connections per call, and 150% more appointments per call. The software was easy to use and saved agents time with voicemail automation. IGI now runs a more efficient and successful inside sales team.
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Turbonomic needed a better way to use their employees to reach customers. Their old tool was expensive and few employees used it. They switched to a new solution and set it up at no cost. They saw an... 84% increase in employee adoption. Employees shared more in one week than they did all of last year. Turbonomic also cut their overall costs by 63%.
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Oktopost helped Cosmo Consult improve lead scoring by integrating social media engagement data into their CRM. The company used Oktopost with Microsoft Dynamics 365 to track likes, shares, and commen...ts from LinkedIn. This made it easier to see how social media influenced marketing qualified leads. Cosmo Consult achieved 26,000 LinkedIn followers and could measure the increase in MQLs from social media. The new process gave better visibility into lead quality and improved the sales pipeline.
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Sociality.io helped adesso, an IT consultancy, improve their marketing workflow. The marketing team used Sociality.io for competitor analysis and monthly reporting. The Analytics and Competitor Analy...sis modules made reporting faster and easier. Reports that once took hours now take just half an hour. This allowed the team to focus more on strategy and content, boosting productivity.
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Vartopia helped Nutanix improve deal registration and partner engagement. Nutanix needed better processes and visibility for its growing channel. Vartopia integrated with Salesforce and provided a st...reamlined portal for partners. Nutanix saw a 43% increase in deal registrations in the first quarter. Deal approval times became 40% faster. The solution made it easier for sales and marketing teams to track and manage opportunities.
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Shippo helped Mann Consulting scale its shipping operations after the pandemic. Mann Consulting needed to ship laptops for clients who moved to remote work. Manual label creation became a bottleneck ...as daily shipments grew from 4 to 40. Shippo's API integrated with Mann's custom software and let them use their FedEx rates. This made shipping faster and improved customer satisfaction.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Nintex helped netgo group manage rapid growth. The company gained a clear view of roles and processes. Nintex made ISO certification easier and reduced risk with audit trails. Employee onboarding bec...ame faster with less paperwork and fewer errors. netgo group has over 1,500 employees and 35 offices in Germany.
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ParagraphAI used the Fleksy Virtual Keyboard SDK to build a new AI-powered text input app. The challenge was to fix autocorrect errors and make messaging more personal and fast. With Fleksy, Paragrap...hAI added support for 82 languages, autocorrection, word predictions, and swipe input in under 5 days. Users can now write and reply to messages quickly, get smart suggestions, and personalize their content. The solution helps people communicate better and more confidently on their mobile devices.
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Cloudera uses Zeplin to help 600 engineers and 14 designers ship complex designs. After switching to Figma, Cloudera faced problems with design file organization and communication. Zeplin solved thes...e issues by providing a clear, structured space for sharing final designs. Engineers can easily find the latest versions and track changes with Zeplin's version history. This improved workflow helps Cloudera deliver high-quality products faster.
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ScreenMeet helped Salesforce improve its IT customer service. Salesforce wanted to increase first-call resolution and make customer support easier. ScreenMeet integrated with Service Cloud to add scr...een sharing to customer interactions. Salesforce saw a 35% increase in first contact resolution. Case resolution time dropped from 5.6 days to 27.5 minutes. Customers and agents now have a smoother experience.
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SnapLogic Intelligent Integration Platform helped Box connect many business apps. Before SnapLogic, Box staff had to move data by hand, which took a lot of time. With SnapLogic, Box now gets real-tim...e insights and better views of customer data. Users work faster with self-service integration and analytics. Better data helps Box make smarter decisions. The company found new ways to improve business operations.
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IQGeo helps Involta manage network documentation in one place. Field techs use IQGeo to see the current state of any network. Engineers update maps and records directly in the system, not on paper or... spreadsheets. This makes troubleshooting faster and more accurate. Involta can manage multiple networks across different locations. The solution supports business growth and efficient operations.
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CloudBees CI helped Acquia unify over 16 separate Jenkins instances into one secure CI/CD platform. Acquia faced challenges with maintenance, compliance, and inefficiency from managing many CI tools.... CloudBees provided a single, automated solution that improved security, compliance, and team productivity. Acquia now deploys hundreds of times per day and meets strict security standards. The partnership with CloudBees supports ongoing innovation and operational efficiency.
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Yext Listings helps Thryv automate business listing updates for small business clients. Thryv integrated Yext into their own platform, syncing 1.4 million profile updates across 163,000 locations and... over 200 publishers in 2023. Locations connected to more than 75% of the publisher network saw 43% more clicks on Google. Thryv relies on Yext's APIs and support to operate efficiently with a lean team. The partnership saves Thryv's customers up to 20 hours per week.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Fyle used Playwright to write end-to-end (E2E) tests for their migration from AngularJS to Angular. Their legacy codebase had no unit tests, making manual testing slow and risky. They documented 150 ...feature requirements and grouped them into user flows for efficient E2E coverage. Playwright's user-centric locators made tests more stable during migration. By minimizing API mocking, they ensured tests reflected real user interactions and backend integrations.
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CompleteFTP helps IntelliTeK provide secure and reliable file transfers. IntelliTeK uses CompleteFTP for large, mission-critical applications, especially in banking and finance. The tool supports com...pliance with regulatory standards like APRA. IntelliTeK values CompleteFTP's ongoing development and local support. The solution is easy to deploy and delivers consistent performance. IntelliTeK has used CompleteFTP for over nine years.
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Bitrix24 helped a national regtech company in Bulgaria automate workflows. The company used Bitrix24 to improve business processes. Automation features made work faster and easier. The company stream...lined tasks and reduced manual work. Bitrix24 provided tools for better workflow management.
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Guesty and RemoteLock partnered to automate property access for vacation rental hosts. RemoteLock integrated its universal access control platform with Guesty's property management software. This all...owed hosts to send self-expiring access codes, track guest arrivals, and manage housekeeping. One vacation rental customer saved 20 hours of work each month. The integration also enabled property managers to generate new revenue from vacant apartments by listing them on Guesty.
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Sococo helped World Wide Technology move to a virtual office. The company needed to hire more people and work with clients in new ways. Sococo made it easy for teams and clients to meet online from a...nywhere. WWT sped up its recruitment cycle by 12–24 months and hired top talent worldwide. The virtual office improved communication, saved money, and supported different work styles. Teams now connect faster, train clients remotely, and keep projects moving without delays.
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Crunchbase helped JumpCloud build a strong outbound sales program. Before Crunchbase, JumpCloud spent hours each week finding and qualifying leads. With Crunchbase, they now find thousands of quality... leads in minutes. The Chrome extension cut lead import time from 20 minutes to 5 minutes. Over 30% of qualified opportunities from Crunchbase became customers. Crunchbase is now key to JumpCloud’s sales and marketing success.
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Forrester Decisions helped Equinix improve its channel partner engagement program. Equinix wanted to revamp its partner portal and boost partner enablement. Forrester worked with Equinix to build a s...trong case for change. The senior director at Equinix called Forrester indispensable. The partnership led to a better strategy for engaging channel partners.
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Intelligence2day® helped a leading technology company improve market and competitive intelligence. The company struggled with rapid tech changes, data overload, and slow decisions. With Intelligence2...day®, they tracked trends, competitors, and market shifts in real time. They grew AI solutions market share from 15% to 40% in two years. Customer satisfaction rose by 20%. They cut costs by 12% and achieved 15% higher pricing than competitors.
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Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.
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Copado wanted to improve their sales team's efficiency and performance. They used SalesHood's Revenue Enablement Platform to achieve this. In 90 days, they saw a 67% increase in win rates and a 25% i...ncrease in average selling price. The platform helped streamline sales processes and improve productivity. Copado's sellers closed more deals faster, standing out from the competition.
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Mindtickle helps Data Axle improve sales readiness. The team uses Mindtickle’s sales readiness platform and Call AI to ramp up sellers fast. They get better insight into sales calls and coach reps to... close more deals. Data Axle saw 95% adoption of Call AI and 5,900 call recordings. New rep onboarding time dropped by 30-40%. The team now measures call performance and uses insights for coaching.
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Menemsha Group sales enablement platform helped INSPYR Solutions move from a basic LMS to a full sales readiness platform. INSPYR Solutions wanted better analytics, engaging sales training, and faste...r onboarding. Menemsha Group replaced classroom training with online modules, added gamification, and provided 300+ animated videos. Onboarding time dropped by over 50%. All sales teams participated. Leadership and field teams praised the new system. L&D can now manage sales enablement at scale.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Kapost helped Commvault organize and align their marketing strategy. Before Kapost, Commvault struggled with scattered content and no clear strategy. Kapost provided a single source of truth and impr...oved team alignment. The platform made a company rebrand easy and streamlined content management. Commvault saw a 30% increase in deals, 15% increase in web traffic, and 20% increase in win rates.
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Cloud Giants used spreadsheets and Freshbooks to manage projects. This made it hard to track resources and slowed their growth. They needed a better way to handle client delivery as they took on bigg...er projects. After switching to TaskRay, they improved collaboration and project tracking. TaskRay helped them make smarter decisions and standardize processes. As a result, Cloud Giants doubled their cumulative annual project growth rate and created 110 new projects and 3,000 new tasks each year.
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Redbooth helped Espresso Tutorials GmbH manage over 50 projects at once with a team of 8. The company needed a simple, cloud-based project management tool to organize tasks by category and track dead...lines. Redbooth's user-friendly interface and built-in features met all their needs. Using Redbooth reduced their time to market and improved overall work efficiency.
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Datto RMM and Autotask PSA helped Acumen Consulting improve efficiency and automate IT processes. Before, staff spent 5 to 7 minutes on each ticket, manually entering data. With Autotask speed codes,... this time was cut by more than half. Datto RMM's automation and endpoint detection features protect against cyberthreats and alert staff to issues early. Integration between the tools made billing, reporting, and ticket resolution faster and easier. Acumen Consulting now delivers better service with less downtime and higher productivity.
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Kaseya 365 helped Affinity Technology Partners, a managed service provider, solve problems with disconnected IT tools and rising costs. Before Kaseya, the team struggled with manual work and scattere...d billing. After switching to Kaseya 365, they reduced IT workload and saved time with instant system access and seamless ticket handling. The platform also made their company acquisition easier by aligning operations and speeding up due diligence. Kaseya 365 supported their growth and improved how they worked with clients.
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Sococo helped World Wide Technology move to a virtual office. The company needed to hire more people and work with clients in new ways. Sococo made it easy for teams and clients to meet online from a...nywhere. WWT sped up its recruitment cycle by 12–24 months and hired top talent worldwide. The virtual office improved communication, saved money, and supported different work styles. Teams now connect faster, train clients remotely, and keep projects moving without delays.
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Pagefreezer helped a global technology company improve its eDiscovery process for Workplace from Meta data. The legal team faced slow, manual searches and screenshot collection. With 50,000 users and... over 300,000 groups, this was not practical. Pagefreezer streamlined the process, reduced manual work, and made data ready for eDiscovery platforms. The solution also kept data secure and avoided extra data storage needs.
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Lunio helped Canto stop fake demo sign-ups from paid search. Canto used Lunio’s tracking to find and block invalid traffic, including bot activity from BrandVerity. This cut invalid traffic by 79.17%.... In two months, Canto increased its qualified pipeline by $350,000 and saved $67,400 in ad spend each month. Lead quality improved fast, and more real users signed up for demos.
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Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights Explorer, the team now finds key themes in under 5 minutes. This ...saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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Betterworks helped LivePerson revamp its performance management system. LivePerson used Betterworks to improve goal-setting and OKR adoption, reaching an 85% adoption rate in 45 days. The platform en...abled data-driven talent development with advanced analytics. AI-driven tools made feedback and performance conversations easier. Managers and employees found the system easy to use and effective for tracking progress and supporting talent growth.
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SurveySparrow helped N-iX improve customer feedback with automated NPS surveys. N-iX switched from a basic tool to SurveySparrow for better survey management and insights. The platform let them perso...nalize and automate emails, track detractors, and export data to PowerBI. N-iX closed feedback loops faster and managed their NPS program more easily. They valued round-the-clock support and easy access to survey data.
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SurveyGoo helped Intoware solve data workflow issues by running a B2B market research survey. The survey targeted UK decision makers in commercial and industrial sectors. SurveyGoo adapted and hosted... the survey, reaching 1,000 respondents across engineering, water, rail, and transport. The results gave Intoware insights into business data needs. The data also helped raise Intoware's profile and tailor its software services.
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Customer Thermometer helped CMI get real-time feedback from IT support users. CMI switched from quarterly surveys to instant, 1-click email surveys. The tool integrated with Autotask, Microsoft Teams..., and Slack. CMI used feedback data to reward staff and improve service. Customer Thermometer surveys are embedded in 5,000+ monthly tickets. CMI credits the tool for boosting client retention and supporting company growth.
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Encompass-CX helped an information technology company grow revenue by $500,000 in one year using its CX management application. The company wanted to increase account value with a state health agency.... Encompass-CX provided executive reviews, coaching, and a targeted plan. The company improved its relationship with the agency and gained more referrals. They achieved a 1,000% ROI on the project and collected feedback from over 30% of clients.
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Kyocera had problems with disconnected systems and manual processes. This made customer service slow and less personal. They used 3CLogic to connect their front-office and back-office systems. This h...elped them streamline workflows and improve customer experience. After using 3CLogic, their average call wait time went down by 50%. Kyocera is now able to focus more on helping customers.
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Ecosystems helped Google Cloud show value to their customers. Google Cloud wanted to go beyond basic IT cost savings. They used the Ecosystems value management platform to make business cases clear a...nd easy to share. The platform offers over 5,000 value drivers and uses research from IDC. Google Cloud liked the focus on community and best practices. The partnership made it easier for Google Cloud to prove value to their customers.
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Denave’s Planogram Automation tool helped a global IT giant automate planogram management. The company faced slow, manual processes and delays in store planogram updates. Denave implemented AI-led im...age processing and computer vision to automate creation and deployment. This led to 100% automation, a 90% reduction in manual work, 50% faster rollout times, 80% lower operating costs, and a 4-7% increase in sales.
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Membrain CRM helped 365 Technologies, an IT managed service provider, improve sales operations. The company struggled with inflexible tools and poor reporting. Membrain offered a flexible, easy-to-us...e CRM with strong support. 365 Technologies customized sales processes and unified their team in one system. They closed more sales projects and saw better customer response rates.
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Amplemarket Duo Inbox helped Ceros improve outbound sales agility. Ceros needed faster email replies and better productivity after restructuring. They tried building their own AI tool but found Ample...market more effective. Duo Inbox integrated with their existing stack and saved the team 2 hours per week. The team engaged with prospects in under 10 minutes and gained hundreds of hours in productivity.
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bao helped Retorio improve its sales process using the MEDDICC qualification method. The team used bao to ask the right questions at each sales stage and focus on key deal topics. This led to a 33% r...eduction in average sales cycle time. In one case, a deal closed in just one month. Retorio now uses data-driven insights to optimize sales and forecasting.
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Highspot helps Slack improve sales rep attainment. Slack uses Highspot to create a seamless enablement experience. The platform gives reps the right tools and content. This makes it easier for reps t...o engage buyers. Slack sees better results from their sales teams. Highspot supports Slack in driving sales success.
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Synap helped Fusion Risk Management move from a traditional LMS to a dedicated exam platform. Fusion needed features like timed exams and bulk question import, which their old LMS did not offer. Syna...p's easy-to-use interface let them set up exams in just 15 minutes. The CSV importer saved hours by allowing quick upload of test questions. Fusion now uses advanced exam features like dynamic question pools and timed assessments, making their certification process more secure and efficient.
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