Sales Performance Management Client Stories | Industry adoption & Deployment Successes

Cresta's AI Agent platform helped Propel Holdings achieve a 58% average containment rate and cut after-call work by 50%. Propel used Cresta... to automate account management, payment inquiries, and application support in its contact centers. The solution improved efficiency and supported agents, while keeping customer experience strong. Cresta's platform enabled seamless handoffs between AI and human agents, helping Propel scale customer service without increasing headcount.
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Dynatrace and Red Hat OpenShift helped Abercrombie & Fitch modernize its e-commerce platform. The company needed to move to a... microservices and container architecture to support its direct to consumer business. Dynatrace provided instant, full-stack visibility across OpenShift in hours, compared to three days with their old solution. The platform enabled faster transformation, seamless collaboration, and greater stability. AI-powered quality gates ensured software stability and improved customer experience.
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Expedia used Validity's BriteVerify to improve email list quality. The solution helped remove invalid email addresses and verify customer information... in real time. Expedia automated contact data management with Bulk Verification API. This improved sender reputation and email campaign performance. Integration with key platforms streamlined their data processes.
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Conga CLM and Conga CPQ help Charles River Laboratories speed up contract negotiation and management. The company now has a... single, centralized system for agreements. Sales and legal teams save time and work more efficiently. Business intelligence and contract clause management improved. Charles River Laboratories supports clients in developing new therapies faster.
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Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate... CRM and email marketing, improving lead management and client communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.
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Hurrah! Leaderboards helped OSEG build a more outbound-focused sales team. OSEG wanted better visibility into sales metrics and a more... engaging team environment. The gamification solution made sales activities more fun and visible. In just one month, OSEG increased sales team performance by 61%. They were $2 million ahead in campaign sales compared to previous seasons.
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adesso SE, a leading IT consulting and software development company in Central Europe with over 8,000 employees and €900 million in revenue, faced challenges with siloed and nonstandardized HR processes due to rapid growth. To support ongoing... expansion, adesso implemented a harmonized HR application landscape in the cloud using SAP SuccessFactors, SAP S/4HANA, SAP BTP, and SAP Services and Support. The transformation standardized HR and payroll processes, improved recruiting efficiency, enabled employee and manager self-services, and prepared the company for further global and subsidiary rollouts.
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adesso SE, a leading IT consulting and software development company in Central Europe with over 8,000 employees and €900 million in revenue, faced challenges with siloed and nonstandardized HR processes due to rapid growth. To support ongoing... expansion, adesso implemented a harmonized HR application landscape in the cloud using SAP SuccessFactors, SAP S/4HANA, SAP BTP, and SAP Services and Support. The transformation standardized HR and payroll processes, improved recruiting efficiency, enabled employee and manager self-services, and prepared the company for further global and subsidiary rollouts.
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TeamViewer Remote helps agrantis digitalize the agricultural value chain. agrantis uses TeamViewer for remote access, support, and management of customer... devices. The international team installs, maintains, and troubleshoots software for agricultural traders and farmers, even in remote areas. TeamViewer’s unattended access lets agrantis set up and fix systems without customer involvement. This reduces business interruptions and supports real-time decision making for customers.
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Observe. AI helps 3CLogic automate call reviews for contact centers. 3CLogic customers save up to 30 hours a week by...automating quality assurance. The platform speeds up onboarding and coaching, improving agent retention in 30 to 90 days. Deployment takes as little as two weeks for enterprise and BPO customers. 3CLogic uses Observe.AI to gain insights that guide business decisions and improve customer experience.
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SetSail helped Extreme Networks centralize sales data from email, calendars, and their entire RevOps tech stack. Before SetSail, sales data... was inconsistent and incomplete because reps logged activity manually. With SetSail, leaders now see real-time rep activity and deal health in one dashboard. This lets them coach reps with accurate metrics and adjust incentives quickly. The sales team improved performance and made better revenue-driving decisions.
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Everstage helped Postman process sales commissions with 99. 5% accuracy. Postman's sales teams grew by 300% while using Everstage. The...platform supported accurate and scalable commission management. This improved efficiency as the team expanded. Everstage enabled Postman to handle rapid growth without errors in commission payouts.
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Intelliverse helped a large data center services provider improve appointment setting and marketing intelligence. The client wanted more qualified meetings... and better brand awareness than their in-house team could deliver. Intelliverse provided a dedicated team and transparent reporting. In 6 months, they generated over 85 qualified prospect meetings, found 50 future interest prospects, and uncovered 35 competitor contracts. The program also disqualified 270 suspects and improved outbound prospecting results.
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Ambition’s Sales Gamification helped Cisco’s renewals team track progress and boost motivation. Before, managers struggled to see daily and monthly... activity, and reps lacked real-time recognition. Ambition’s leaderboards and sales competitions made goals clear and work more fun. Cisco saw a 20% average increase in leads created month-over-month and doubled pipeline during Ambition Goals. Employee happiness also improved with gamification.
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Lattice helped Fairmarkit align its People and Finance teams. The company used Lattice to bring performance, development, engagement, and planning... into one place. This change increased efficiency by 75% as measured by ARR per employee. Employee engagement also rose by 35% as measured by eNPS. Lattice became a key tool for Fairmarkit's business growth.
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PlayDPS uses Funifier's gamified cybersecurity learning management system to make training engaging. The platform turns users into cybersecurity heroes with... quests, challenges, and rewards. Teams work together to solve real-world cybersecurity problems. PlayDPS helps organizations build strong security awareness and teamwork. The system covers all skill levels and motivates active learning.
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IActionable's gamification platform helped a Fortune 100 manufacturer boost sales team motivation and performance. The sales team lacked energy and... real-time performance visibility. IActionable provided immediate feedback and increased data visibility for managers and sales reps. The tool made sales targets and progress clear, encouraging competition and engagement. Status meetings became more frequent, and the team saw better communication and faster deal targeting. The company improved data visibility, performance reporting, and employee engagement.
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ARPEDIO helped Perstorp improve key account management in Salesforce. Perstorp used ARPEDIO to make account planning easier and boost teamwork.... The company gained better visibility into account goals and improved relationship assessments. ARPEDIO also supported sales training and made sales reviews more efficient. Perstorp saw real changes in their sales strategies and training with ARPEDIO.
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LogicMonitor’s LM Envision platform gave Carrier Global Corporation a single view of their complex infrastructure. Carrier needed to monitor 650... sites worldwide and reduce tool sprawl after spinning off from a parent company. The platform helped Carrier spot issues early, automate monitoring, and cut costs. Carrier used LogicMonitor to quickly identify and resolve problems, like a Microsoft patch that affected their Active Directory. This improved visibility and proactive monitoring for Carrier’s global operations.
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PerformYard Employee Engagement helped Aero Simulation Inc. transform team engagement. The company grew from 100 to over 300 employees in... three years. They replaced informal feedback with regular pulse surveys and cohort analysis. The HR team used PerformYard to analyze engagement by department and work arrangement. One department's engagement score increased by 91 points in 30 days. The platform supported the company's rapid growth and improved employee feedback.
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Palette helped Voxel automate sales commission calculations. Voxel chose Palette early to avoid manual work as they grew. The software... handled multiple commission structures and scaled with their team. Automation saved time and reduced errors, letting staff focus on strategic work. Sales reps gained trust and visibility with real-time dashboards. Voxel saw fewer commission-related questions and more confidence in payouts.
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Revegy account planning tools helped Siemens PLM Software improve sales team collaboration. Before, account plans were scattered in PowerPoint files... and hard to use. Revegy gave everyone access to the same plans and tools in one place. Sales Orchestrators now work faster and more efficiently. The new system makes it easy to track progress and support customer goals.
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Centrical helped Microsoft improve call center employee productivity. Microsoft used Centrical to motivate thousands of outsourced agents. The platform used... gamification, personalized goals, and microlearning. As a result, Microsoft saw 12% less absenteeism and 10% more calls per shift. 89% of agents acknowledged and could apply new information. Microsoft improved agent engagement and service quality.
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NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed... to clean up their WFM system and use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.
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Plecto dashboards helped Nets improve their customer outreach by 50%. The Nordic Outbound Retention team used Plecto to visualize performance... and boost motivation. Real-time data on dashboards increased agent engagement and made reporting easier. Nets grew from reaching 2,000 to 3,000 customers monthly, reducing churn. Managers praise Plecto for its transparency, efficiency, and strong support team.
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Checkmk Enterprise Edition helps Altoo, a Swiss FinTech, monitor its IT infrastructure with less effort. Altoo needed a secure, easy-to-use... monitoring tool that would not require extra staff. They chose Checkmk in 2019 for its simple setup and flexible alerts. Altoo now monitors both data center and office IT with Checkmk. The solution scales as Altoo grows, keeping IT operations efficient and secure.
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Xactly Connect helped Cox Automotive automate their sales compensation process. Before, the team spent too much time on manual data... entry and had little visibility. With Xactly, they integrated data, simplified incentive programs, and used analytics to set better quotas. Sales reps now see their progress and get accurate payments. Sales operations can focus on strategy instead of manual work.
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Xactly Connect helped Cox Automotive automate their sales compensation process. Before, the team spent too much time on manual data... entry and had little visibility. With Xactly, they integrated data, simplified incentive programs, and used analytics to set better quotas. Sales reps now see their progress and get accurate payments. Sales operations can focus on strategy instead of manual work.
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Xactly Connect helped Cox Automotive automate their sales compensation process. Before, the team spent too much time on manual data... entry and had little visibility. With Xactly, they integrated data, simplified incentive programs, and used analytics to set better quotas. Sales reps now see their progress and get accurate payments. Sales operations can focus on strategy instead of manual work.
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Optymyze unified, no-code platform helped a group of life sciences companies align sales commission practices across 15 countries. The companies faced... challenges with inconsistent processes and lack of standardization. Optymyze provided a centralized system for sales commission management and automated business processes. Payment forecast variance dropped to 1-3%. Support calls from field reps fell by 75%. Management gained better reporting and control over sales compensation plans.
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Takeda Oncology worked with ZS to create an AI sales application. The solution used artificial intelligence to help sales teams.... The goal was to improve sales effectiveness. The project focused on the pharmaceuticals and biotech industry. The case highlights the use of AI in sales for better business results.
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AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact... and identify key agent behaviors. They saw a 4% increase in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.
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Goalplan helped Macforum improve employee engagement in their retail stores. Macforum faced problems with scattered data and slow reporting using... old tools. With Goalplan, they now see performance data in real time on any device. This made it easy for staff and managers to track goals and results. Macforum saved time, increased sales, and boosted team motivation. The company now has one tool for KPIs, competitions, and budgets, giving them a clear advantage.
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SalesScreen helped Acrisure boost new revenue by 45% year-over-year. Acrisure used SalesScreen in their Accelerator sales enablement program. The platform... motivated sales reps with gamification, competitions, and real-time dashboards. SalesScreen made it easy to track progress and reward top performers. Every participant in the program reported 100% satisfaction. Acrisure plans to expand the program to 400 more people in 2024.
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Arcade helped Long & Foster Property Services boost sales by 20%. The company used Arcade to keep remote insurance reps... and property managers engaged. Gamification made work fun and improved team communication. The team saved 10% on sales incentives. Arcade helped build a strong remote-first culture and kept employees motivated during the COVID-19 crisis.
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Salestrail helped WhiteHat Jr scale its sales team from 500 to 1500+ managers and 5500+ employees. Before Salestrail, managers logged... calls manually, which was slow and hard. With Salestrail, they now track up to 20 sales metrics automatically, like outbound calls and talk time. Sales managers use real-time data to improve performance and close the gap between top and bottom performers. Data-driven insights led to a 1% increase in conversion rate by increasing talk time with prospects.
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Varicent Incentives helped Colt Technologies improve sales performance by making commission payments more visible and easier to control. Colt needed a... flexible tool to manage changing incentive programs as the company grew. With Varicent, Colt handled 30% sales team growth without increasing the compensation team size. The solution boosted accountability and made compensation plans more effective. Colt now spends less time on administration and more on strategy and innovation.
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Bravon helped Apperitivo connect beer lovers, sellers, trainers, and partners on one gamified platform. The challenge was to unite all... stakeholders and track performance in a single space. Bravon provided a solution with direct communication, performance rewards, and a shared wallet. 93% of users felt added value, 85% found rewards appealing, and 77% rated challenges as highly engaging. Users enjoyed the platform and wanted to keep using it.
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Octiv helps Motley Crew CrossFit manage their three fitness facilities in South Africa. Motley Crew chose Octiv for its modern,... easy-to-use gym management platform. Octiv combines workout tracking and booking in one place, making operations simpler. The platform saves them from hiring extra staff for bookings and payments. Octiv also supports member growth and retention by tracking leads and attendance. Motley Crew values Octiv's personal support and boutique client experience.
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IBM Cloudability helped Banco BV manage cloud costs across Google Cloud Platform, Microsoft Azure, and AWS. The bank needed better... visibility and control over cloud spending by team and budget. IBM Cloudability gave them real-time data, automated reporting, and cost-saving recommendations. Banco BV avoided nearly 30% of projected cloud costs over three years. Teams now make smarter decisions with accurate forecasting and improved financial discipline.
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CloudShare helped NTT Innovation Laboratory Israel create fast, realistic product evaluation environments. Before CloudShare, NTT IL could not test new... technology in safe, real-world settings. With CloudShare, they built a "Virtual Smart Lab" to run proof of concepts and demos for multiple vendors. The team can now set up and change environments instantly, without DevOps help. CloudShare's clear pricing, strong control, and fast tech support impressed NTT IL. They now run 43 environments and plan to expand use to other NTT groups.
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Silver Grill Cafe wanted to increase sales of certain menu items. They used a gamification-based employee incentive program from Snowfly.... Wait staff earned chances to play games and win points for selling specific items. Points could be converted to money on a debit card. The program led to a 66.2% return on investment. For every $1 spent, the cafe made an extra $1.66 in revenue from the targeted items.
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CREST-ERP helped Aldica Technologies improve production planning and inventory management. Before, Aldica tracked inventory and production with manual processes and... excel, leading to errors and downtime. With CREST, Aldica automated production plans, die management, and sub-contracting. This improved machine efficiency, reduced downtime, and made costing more accurate. The new system also cut errors in quality control and made it easier to track finished goods and die usage.
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Spinify helped Absolute improve sales team performance with real-time visibility. The team used live feeds to track progress and update... targets from anywhere. Employees felt more motivated to reach goals together. Spinify's gamification features made targets fun and boosted team morale. The solution increased engagement and helped Absolute hit their targets.
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