Avaya
- Information Technology And Services
- Large
Morristown, USA
Avaya used Everstage to cut IT involvement in sales compensation by 70%. The no-code platform let compensation teams manage plans... directly, speeding up changes and reducing operational burden. Sales staff now access commission data quickly and easily, boosting transparency and trust. Feedback from the sales team is highly positive, with users praising the tool’s clarity and ease of use. Avaya is planning to expand with new features like mobile access and integrated queries.
Accenture
- Information Technology And Services
- Very Large
Dublin, Ireland
Dynatrace helped Accenture cut observability and log costs by 40%. The Accenture Life Insurance and Annuity Platform improved mean time... to repair by 90%. Platform availability increased from 99.50% to 99.98%. AI insights from Dynatrace reduced LLM token consumption by 20%. Accenture now delivers more reliable, efficient, and innovative insurance solutions.
Zarthi
- Information Technology And Services
- Small
India
Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice... as fast as previous solutions. Automations and integrations with Twilio, Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.
WBM Technologies
- Information Technology And Services
- Medium
Saskatoon, Canada
ARPEDIO helped WBM Technologies put their sales methodology directly into Salesforce. The team used MEDDPICC scoring to qualify deals and... guide reps. Opportunities with a score of 4.4 or higher closed at a 98% rate. Sales leaders gained real-time visibility and improved coaching. A strategic deal once thought lost was won in three weeks using ARPEDIO's suggestions.
Recharge
- Information Technology And Services
- Medium
Santa Monica, USA
Scratchpad helped Recharge save 455 hours of seller admin work each month. The sales team used Scratchpad to centralize deal... updates, structure call notes, and automate MEDDIC updates in Salesforce. Sellers no longer wasted time switching tabs or retyping notes. AI-driven suggestions improved data accuracy and reduced manual entry. Leaders gained trust in CRM data and could coach more effectively. Recharge saw cleaner CRM hygiene and sharper sales execution.
Zebra Technologies
- Information Technology And Services
- Large
Lincolnshire, USA
Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90%... of orders, saving 20,000 hours yearly. Integration with transportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.
Fiery
- Information Technology And Services
- Medium
Fremont, USA
Fiery used CloudShare to improve its educational portfolio. Pedro da Silva from Fiery shared his experience with the CloudShare solution.... The testimonial highlights success in delivering educational services. CloudShare helped Fiery scale its training programs. The solution supported Fiery’s global education goals.
OutSystems
- Information Technology And Services
- Large
Boston, USA
SetSail helps OutSystems automate the sales cycle using AI. The platform removes manual tasks from sales reps. This lets the... team focus on selling instead of admin work. OutSystems uses SetSail to power their sales operations. The solution supports the entire sales process with AI-driven tools.
Wensauer Com-Systeme
- Information Technology And Services
- Small
Grafenau, Germany
TeamViewer helped Wensauer Com-Systeme deliver fast, remote IT support. Before TeamViewer, the company relied on time-consuming on-site visits and complex... VPN setups. With TeamViewer, support staff can now solve problems from anywhere, even from a mobile device. This increased flexibility for employees and allowed the company to expand its customer base. Both staff and customers quickly accepted the new solution.
Jina AI
- Information Technology And Services
- Small
Berlin, Germany
Leapsome helped Jina AI simplify leave tracking and improve accountability with its HRIS platform. Jina AI, a Berlin-based AI company,... struggled with manual HR processes as their team grew. They switched from Notion and Personio to Leapsome to reduce HR bottlenecks and empower managers. The platform enabled easier absence tracking and let managers handle approvals without HR intervention. This improved workflow clarity and reduced repetitive admin work for the HR team.
Voxel
- Information Technology And Services
- Small
San Francisco, USA
Voxel used Palette to automate sales commissions from the start. As a growing startup, they needed a flexible tool for... different commission structures. Palette helped them save time by removing manual work. The sales team gained trust in the process with real-time dashboards. Voxel’s finance lead now spends more time on strategic projects, not spreadsheets.
Bravon helped CTG improve internal and external communication with a gamified platform. CTG wanted employees to become brand ambassadors by... sharing company messages in their networks. Bravon provided a central platform to share content and reward employees for engagement. Almost every employee participated. Employees shared at least one post, leading to 80% higher post reach, 97% higher social share of voice, and 150% higher applause rate. The platform made it easy to track and reward employee participation.
Engagedly helped Actifio improve employee engagement and performance management. Actifio used Engagedly to streamline feedback and goal tracking. The platform... made it easier for managers to recognize achievements. Employees felt more motivated and connected. Actifio saw better alignment between teams and company goals.
A 250M provider of high-performance data center services
- Information Technology And Services
Intelliverse helped a large data center services provider improve appointment setting and marketing intelligence. The client wanted more qualified meetings... and better brand awareness than their in-house team could deliver. Intelliverse provided a dedicated team and transparent reporting. In 6 months, they generated over 85 qualified prospect meetings, found 50 future interest prospects, and uncovered 35 competitor contracts. The program also disqualified 270 suspects and improved outbound prospecting results.
The Sales Performance Management Blueprint for Better Selection Decisions in Financial Services
PitchBook
- Financial Services
- Medium
Seattle, USA
PitchBook used Lattice to shift from process-focused performance reviews to impact-driven talent management. They embedded company values and competencies into... reviews, making feedback more specific and actionable. As a result, 80% of employees now say they receive useful feedback, and 77% report that feedback helps them improve. Review completion rates rose from 65% to over 90% in one quarter, and Talent Review launch time dropped from a week to a fraction of that. AI-powered audits improved feedback quality, with the lowest-scoring department improving by 19 points in three quarters.
UK Government Investments (UKGI)
- Financial Services
- Small
London, UK
StaffCircle helped UK Government Investments (UKGI) move from paper-based reviews to a digital platform. Before, UKGI used Word documents and... emails for performance management. Now, all objectives and reviews are in one place. The 360 review tool makes feedback easy to collect from managers and teams. UKGI now runs three reviews a year with less admin work and better data security.
Westfield Capital Management
- Financial Services
- Small
Boston, USA
PerformYard helped Westfield Capital Management automate its performance management process. The HR team replaced outdated Word-based reviews with a seamless... digital workflow. They introduced year-round 360 feedback and custom review cycles. Managers now access all review data in one place, reducing lost files and confusion. Employees receive more timely feedback and have clearer growth paths. The new system increased organization and enthusiasm for performance reviews.
LevelEleven helped Snap Finance improve sales coaching and accountability. Before, managers had no way to track coaching sessions or review... notes. Siloed systems made it hard to see performance trends. With LevelEleven, Snap Finance now tracks coaching and performance in Salesforce. Managers use gamification to motivate teams and boost engagement. The platform gives leaders clear visibility and helps drive better sales results.
TMR Queensland Government
- Government Administration
- Large
Brisbane, Australia
TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
TMR Queensland Government
- Government Administration
- Large
Brisbane, Australia
TMR Queensland Government used SAP Business Technology Platform and SAP AI Core to optimize road asset management. The ADVICE solution... automated scenario analysis, reducing statewide cycle times from 11 hours to 4 hours. TMR reinvested at least 2% of its annual pavement budget, about $9.5M, into high-priority maintenance. Data quality checks and reporting times improved, cutting setup from up to 7 days to just 1 day. The platform enabled 80% faster results delivery and 10x more precise investment decisions.
Landesvermessung und Geobasisinformation Brandenburg (LGB)
- Government Administration
- Medium
Frankfurt (Oder), Germany
Checkmk and Checkmk Synthetic Monitoring helped LGB cut downtime on Brandenburg's geodata services by over 90%. LGB’s map applications, used... by emergency services and 110+ public authorities, now see less than 3 hours of downtime per year. Synthetic Monitoring catches faults before users notice, isolating issues in minutes. LGB raised availability above 99.9% and improved visibility across infrastructure and applications. QA and monitoring now share the same acceptance criteria, reducing specialist workload.
The Sales Performance Management Blueprint for Better Selection Decisions in Retail
Global office supply distributor
- Retail
- Very Large
Conga's cloud platform helped a global office supply distributor achieve a $74M revenue uplift after years of decline. The company replaced... manual quoting and outdated pricing tools with Conga Smart CPQ and Price Optimization and Management. Sales reps now generate quotes faster and manage up to 22,000 line items per quote. The platform improved profitability and time-to-quote on over $1B in contract sales. Dynamic pricing and streamlined processes let the distributor compete effectively during inflation.
A leading North American broadline retailer
- Retail
- Very Large
Optymyze helped a leading North American retailer process 10 million POS transactions daily. The old system could not handle SKU-level... data or flexible commission rates. Optymyze's no-code platform enabled direct POS data integration and dynamic commission assignments. Reporting improved from weekly to daily. 40,000 associates gained real-time access to commission rates and dispute automation. The retailer saw faster processing and better financial outcomes.
Goalplan helps Macforum track sales and performance data in real time. Macforum replaced manual spreadsheets with Goalplan's platform. Staff at... all levels can now see their progress toward goals on any device. This boosts engagement, transparency, and a sense of belonging. Macforum uses Goalplan to coach employees and improve sales KPIs across stores.
Recent adoption and success with Sales Performance Management software in Banking
UW Credit Union
- Banking
- Medium
Madison, USA
15Five helped UW Credit Union cut review setup time by 70%. The old system took over 10 hours; now it... takes just 30 minutes. HR can now pull people analytics reports in seconds, not hours. Over 13,000 one-on-ones have been recorded, making employee experience consistent. Managers get real-time insights into team sentiment and performance. The platform is easy to use and drove high adoption quickly.
Qonto used Anaplan to speed up monthly financial closing from 10 days to 5 days. Sales forecast accuracy improved to... 99%. Real-time data integration with Anaplan Data Orchestrator lets finance make instant decisions. Teams use Anaplan for financial forecasting, workforce planning, and sales forecasting. Qonto connects external data sources and automates data flows with Anaplan. Decision-makers now have more confidence and agility.
SalesScreen helped Bank Norwegian replace manual spreadsheets and slow KPI meetings. Customer service teams now see real-time performance and join... cross-office competitions. Agents use TV displays and the Missions feature to track daily progress. Managers spend less time on admin and more on motivating staff. The team logs in daily and feels more connected across offices.
KnowBe4 used Xactly Incent and CEA to automate sales commission management. Before Xactly, manual processes caused errors and took too... much time. With Xactly, KnowBe4 cut payroll close processing time by 40%. Discrepancies in commission accruals and payouts dropped by up to 80%. The team gained better audit readiness and detailed reporting. This helped KnowBe4 support its IPO and ongoing growth.
KnowBe4 used Xactly Incent and CEA to automate sales commission management. Before Xactly, manual processes caused errors and took too... much time. With Xactly, KnowBe4 cut payroll close processing time by 40%. Discrepancies in commission accruals and payouts dropped by up to 80%. The team gained better audit readiness and detailed reporting. This helped KnowBe4 support its IPO and ongoing growth.
KnowBe4 used Xactly Incent and CEA to automate sales commission management. Before Xactly, manual processes caused errors and took too... much time. With Xactly, KnowBe4 cut payroll close processing time by 40%. Discrepancies in commission accruals and payouts dropped by up to 80%. The team gained better audit readiness and detailed reporting. This helped KnowBe4 support its IPO and ongoing growth.
Sales Performance Management in Action in Insurance
Wiz Soluções
- Insurance
- Large
Brasília, Brazil
Funifier helped Wiz Soluções boost outbound insurance sales. Over 1,500 sales agents used Salesforce CRM to manage more than 1... million leads. Lead processing grew by 1013%, from 31,671 to 352,550 in one year. Sales increased by 155%, from 25,103 to 64,109. Planning execution effectiveness improved by 80%.
Varicent helped AG2R La Mondiale unify three commission systems into one cloud platform. The company reduced monthly commission processing time... by 15%. Teams gained more autonomy and could update commission rules without IT. The number of payroll-related claims dropped by 15%. New products were integrated into commission plans in less than a month. Managers now have clearer reporting and better visibility.
Sales Performance Management in Action in Other Industries
Leading National Theme Park & Destination Hospitality Brand
- Entertainment & Hospitality
- Large
USA
AmplifAI unified performance data for a leading national theme park and hospitality brand. Supervisors reclaimed about one day per week... by eliminating manual reporting. The platform tripled the cadence of operational data refreshes. Leaders and team members gained a single dashboard for performance and coaching. Coaching consistency improved, supporting a premium upsell culture and higher average order value.
Caspro used Synergita to improve their business processes. They adopted Synergita Perform, OKR, and Engage. The case study highlights a... shift from opaque to transparent operations. The solution helped Caspro achieve better clarity and alignment. The story focuses on their journey to more transparent performance management.
The Sales Performance Management Blueprint for Better Selection Decisions in Hospitality
IHG Hotels & Resorts
- Hospitality
- Very Large
London, UK
IHG Hotels & Resorts used Centrical to engage frontline hotel teams and boost loyalty program results. The IHG Climb platform... helped teams deliver IHG One Rewards consistently across thousands of properties. Properties with high engagement saw a 4.01 point year-over-year improvement in enrollment efficiency and a 3.26 point increase in loyalty recognition. Sales improved by +1.32 RGI year-over-year for engaged properties. Friendly competition and personalized KPIs drove strong adoption and exceeded IHG’s goals.
A large multi-national hotel chain (600 person call center)
- Hospitality
Snowfly provided a gamified employee engagement and incentives program for a 600-person call center at a major hotel brand. The solution let... managers and peers reward achievements using a common reward currency. Employees could earn tokens for meeting performance metrics, passing quizzes, and peer recognition. The program increased engagement and improved key metrics like quality scores, loyalty club enrollments, and credit card transfers. The flexible system allowed recognition for both objective and subjective achievements, boosting motivation and reducing program fatigue.
Ascendis Health Limited
- Health, Wellness And Fitness
- Large
Gauteng, South Africa
Ascendis Health used IBM Controller to unify financial reporting across 134 entities. Before, they relied on manual spreadsheets, which led... to errors and limited visibility. With IBM Controller and Cognos, they now consolidate data monthly, improving accuracy and control. Management can access up-to-date financials and spot risks early. The new system supports better decision-making and compliance for the global health group.
Motley Crew CrossFit
- Health, Wellness And Fitness
Octiv helped Motley Crew CrossFit simplify gym management. The platform combined training tracking and booking in one place. Motley Crew... saved the cost of an extra staff member by using Octiv for bookings, member management, and payments. The injury tracker feature let coaches personalize workouts for safety. Octiv also improved member growth and retention by tracking leads and engagement. Motley Crew values Octiv's personal support and modern, user-friendly interface.
ZIM used Incentives Solutions to improve their business processes. The solution helped ZIM manage their operations more efficiently. The case... highlights the use of Incentives Solutions' JOOPY platform. ZIM benefited from better control and visibility. The partnership led to improved performance for ZIM.
ZIM used Incentives Solutions to improve their business processes. The solution helped ZIM manage their operations more efficiently. The case... highlights the use of Incentives Solutions' JOOPY platform. ZIM benefited from better control and visibility. The partnership led to improved performance for ZIM.
The Sales Performance Management Blueprint for Better Selection Decisions in Internet
DoorDash
- Internet
- Very Large
San Francisco, USA
DoorDash used Observe. AI to automate quality assurance for 19,000 support agents. The company moved from manual reviews of a...small sample to nearly 100% automated evaluation of customer conversations. This shift enabled faster detection of customer issues, improved coaching, and deeper insight into customer sentiment. DoorDash now identifies friction points in near real time and maintains consistent standards across global teams and BPO partners. The result is stronger customer trust and a scalable foundation for AI-driven customer experience.
Ambition helped Zoom train its sales team on a new selling method. Zoom used Ambition to create templated coaching conversations... for managers. All coaching was tracked in one place. This made sure every manager followed the same playbook. Zoom saw more differentiated products sold and more recurring 1:1 coaching sessions. Leaders gained better insight into coaching activities across the sales team.
The Latest Sales Performance Management Deployments delivering value in Real Estate
Long & Foster Property Services
- Real Estate
Arcade helped Long & Foster Property Services boost sales by 20%. The company used Arcade to keep remote insurance reps... and property managers engaged. Gamification made work fun and improved team communication. The team saved 10% on sales incentives. Arcade helped build a strong remote-first culture and kept employees motivated during the COVID-19 crisis.
Recent adoption and success with Sales Performance Management software in Education
Cengage Learning
- Education
- Large
LogicMonitor helped Cengage Learning, a global education company, manage data from over 1,200 engineers across 60 products. The platform made... it easier for teams to see the same data in one place. Cengage Learning spent less time setting up monitoring and received fewer alerts. This improved team efficiency and streamlined IT operations. The solution supported Cengage Learning's digital transformation and technology management.
Validity Everest helped 1440 achieve over 99% inbox placement for their daily email newsletter. 1440 relies on email for 99%... of its revenue and needed stable deliverability as its subscriber base grew to 3.6 million. Everest gave 1440 full visibility into inbox and spam placement, plus list validation to keep their email list clean. After joining Validity’s Sender Certification, 1440 saw a 3% increase in open rates and reduced bounce rates to as low as 0.08%. Validity’s support team ensured compliance with new bulk sender rules, helping 1440 scale their email program smoothly.
TELUS used NiCE Performance Management and NiCE IEX Workforce Management to centralize reporting and improve contact center operations. The company saved... about $650,000 per year by retiring standalone reporting systems and reducing time spent on agent performance data collection. Senior management gained better visibility into operational results. Agent performance KPIs improved by 6–14 percent. Managers used a systematic coaching framework to help agents improve customer service.
Spinify helps Employsure boost sales team motivation and engagement. The sales team uses Spinify’s gamified competitions, like the Race competition,... to drive performance. Leaderboards and interactive cues spark laughter and friendly rivalry. Staff energy rises as they move up tiers. Employsure values Spinify’s fast customer support and fun features.
The Sales Performance Management Blueprint for Better Selection Decisions in Apparel And Fashion
Aza Fashion
- Apparel & Fashion
- Small
Mumbai, India
Aza Fashion used CREST ERP to replace manual Excel tracking for inventory, costing, and production orders. Before, they struggled with... production tracking, inventory management, and supplier delivery estimates. CREST ERP centralized all data, improved financial tracking, and added audit logs for accountability. Real-time production tracking and better supply chain management helped streamline their workflow. The solution connected sales, production, and dispatch for smoother operations.
Driving ROI and results: Understanding the Impact of Sales Performance Management in Manufacturing
Fortune 100 Manufacturer
- Manufacturing
IActionable's gamification platform helped a Fortune 100 manufacturer boost sales team motivation and performance. The sales team lacked energy and... real-time performance visibility. IActionable provided immediate feedback and increased data visibility for managers and sales reps. The tool made sales targets and progress clear, encouraging competition and engagement. Status meetings became more frequent, and the team saw better communication and faster deal targeting. The company improved data visibility, performance reporting, and employee engagement.
Driving ROI and results: Understanding the Impact of Sales Performance Management in Consumer Services
Vivint
- Consumer Services
- Large
Provo, USA
Cresta helped Vivint gain 5,400 new subscribers by raising install rates 3%. Vivint used Cresta to automate QA, track agent... behaviors, and gain 100% visibility into sales calls. Managers saved at least 5 hours per week on QA tasks. Vivint cut sales costs by $150 per truck roll and improved win rates by 7%. Cresta enabled faster coaching and reduced post-sale cancellations.
Presidents Institute
- Professional Training & Coaching
- Medium
Copenhagen, Denmark
Plecto helped Presidents Institute, a Copenhagen-based business network, improve sales tracking and team motivation. Before Plecto, the team relied on... manual weekly sales reports. With Plecto's real-time dashboards and gamification, sales, marketing, and member success teams now track KPIs instantly. Integration with Zoho and Aircall streamlined data flows and boosted transparency. Gamification features increased employee morale and fostered a culture of celebration across the office.
Hurrah! Leaderboards helped the Boston Celtics sales team boost engagement with their KPIs. Before, weekly sales reports failed to inspire... team spirit and had reporting errors. Management wanted a lively, motivated sales culture and better CRM adoption. With Hurrah! Leaderboards, the team saw live sales KPIs and real-time recognition. The sales department became more energetic and celebrated wins together.
KONE Philippines
- Mechanical Or Industrial Engineering
- Very Large
Makati, Philippines
Salestrail helped KONE Philippines improve sales data quality and transparency. Before, sales managers struggled with outdated Salesforce data due to... manual logging. With Salestrail, sales activities are logged automatically, making data more accurate. The app enabled real-time visibility and healthy competition among remote sales reps. Managers now spend less time tracking pipelines, and reps get data-driven coaching. Weekly recognition of top performers boosts motivation.
The Latest Sales Performance Management Deployments delivering value in Consumer Electronics
Panasonic
- Consumer Electronics
- Very Large
Osaka, Japan
Top Gun Sales Performance supported over 60,000 Panasonic in-car video devices for law enforcement. Panasonic needed 24/7 technical helpdesk support... for complex, mixed-technology systems. Top Gun provided live helpdesk, inventory management, software licensing, and analytics. Customer satisfaction reached 98%+. Panasonic reduced costs and avoided adding headcount by outsourcing to Top Gun.
Driving ROI and results: Understanding the Impact of Sales Performance Management in Hospital And Health Care
A global healthcare company
- Hospital & Health Care
- Very Large
ZS helped a global healthcare company transform its CRM by unifying 40+ legacy systems across 15 countries into a single Salesforce ecosystem. The new platform... standardized over 30 attributes for more than 1 million accounts. Sales reps gained 10% more time with customers. The company saved 3.5 million euros each year and increased cross-selling by 3%. Over 1,750 users now benefit from streamlined processes and a 360-degree customer view.
