Case Studies for Restaurants | Real Results & ROI 2026

Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Mee Tarik used Eber’s loyalty marketing platform to grow its customer base. They launched tiered rewards, campus engagement, and festive... campaigns. These strategies led to a 70% growth in their business. The loyalty program helped retain more customers. Mee Tarik focused on sustainable growth using targeted campaigns.
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Comarch Loyalty Marketing Platform helped KFC France grow its loyalty program from 380,000 to over 1 million members in one year. KFC wanted to... boost customer engagement and sales in a crowded fast-food market. The platform enabled real-time, omnichannel loyalty experiences and deeper customer insights. Loyal customers spent 10% more than non-members. KFC chose Comarch for its easy integration and SaaS model.
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TASK helped Luby's, a Texas-based restaurant chain, modernize its operations. Luby's used TASK's centralized POS, mobile ordering, and self-service kiosks.... These tools improved menu control, inventory tracking, and customer experience. Luby's now connects with delivery platforms and uses mobile POS for flexible service. The technology supports growth and keeps Luby's traditional values.
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iLoyal helped Awful Annie’s, a popular brunch spot in Northern California, boost repeat visits with a tailored email marketing program. The solution included... monthly promotions, holiday campaigns, and personalized birthday offers. Awful Annie’s used iLoyal to keep guests engaged and drive reservations for special events. The program made every email feel personal and timely. As a result, the restaurant saw stronger customer relationships and more buzz around seasonal offers.
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The Filling Company used Paytronix Online Ordering to handle a complex menu and high order volume. Staff no longer manually... enter third-party orders into the POS. Menu management tools keep receipts consistent and orders accurate. The company now averages 1,800 online orders per week across three locations. Menu syncing lets them adjust prices and inventory instantly. Guest surveys help managers quickly resolve customer issues.
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Sips Coffee used the Craver app and Fresh KDS kitchen display system to improve drive-thru operations. The integration replaced manual... order tracking with a digital process, making it easy for staff to manage orders. Staff learned the new system quickly, and sales increased due to better kitchen efficiency. Customers now enjoy faster service, real-time order tracking, and easy app ordering. The team can handle busy periods without getting overwhelmed, keeping both staff and customers happy.
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Brierley's B-Stamp technology helped Sapporo Lion win the Loyalty360 Customer Engagement & Experience Platinum Award. Sapporo Lion used Brierley's B-Stamp... and the Yebisu Bar mobile app to track and reward individual customers at over 20 bar locations in Japan. Before this, Sapporo struggled to build loyalty and track customer habits. The new program enabled personal engagement and menu updates based on customer data. Sapporo saw triple digit increases in customer engagement after launching the program.
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LoyLap digital gift cards helped Potager Restaurant boost cash flow and bring in new customers. The restaurant used the user-friendly... app for a fast setup. The digital gift card system made it easy for customers to buy and use cards. Potager saw more business from new guests. The solution improved revenue and customer engagement.
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Stamp Me helped Caffeina launch a digital loyalty program for their cafe. Customers join by downloading the app or scanning... a QR code, earning a free coffee at sign up. The program uses a digital punch card: buy five coffees, get one free. Over 1,000 stamps have been issued since October 2024, with hundreds of rewards redeemed. The contactless StampPod™ device keeps the process fast and easy, even during busy times.
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Trust Payments helped Eeetwell, a fast-casual restaurant chain, speed up payments with next day settlement. Eeetwell needed better point of... sale and payment processing for its 14 locations. Trust Payments provided integrated POS terminals, a payment gateway, and acquiring services. The solution made in-store and online payments faster and easier. Eeetwell now enjoys frictionless transactions and strong security.
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Eagle Eye helped PizzaExpress launch the first omnichannel loyalty program in the UK. PizzaExpress wanted to track and reward customer... interactions across restaurants, delivery, and supermarkets. Eagle Eye's solution let customers earn digital stamps for every purchase, no matter the channel. In the first 12 months, PizzaExpress gained 2 million customers. 25% of sales linked to the loyalty program. The program saw 2.2 million stamp card transactions per year.
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Movylo helped Brewlab, a pub in Charleston, USA, build customer loyalty. Brewlab used Movylo to run loyalty programs, send newsletters,... and automate marketing. They offered a BOGO bonus and Movylo captured 184 customers in less than 2 months. The platform automated customer engagement and increased sales every month. Brewlab moved all marketing efforts from Mailchimp to Movylo for better results.
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Sparkfly helped Bojangles boost digital transactions by about 65%. The restaurant chain used Sparkfly’s customer engagement ecosystem to make ordering... easier with order ahead and curbside pickup. Bojangles saw a 2.5x growth in check amount per digital user compared to in-restaurant. Digital users ordered 15% more often than in-restaurant guests. The solution improved customer experience and increased revenue.
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Tada’s Delivery Order system helped Indonesia’s largest restaurant chain grow revenue by 19. 3% during the pandemic. The chain used...Tada to launch online ordering and create branded web and app experiences. They improved customer retention with an integrated loyalty app. Messaging channels drove better engagement and repeat purchases. The solution saved margins by avoiding third-party delivery fees.
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Milk Bar wanted to increase the average order value (AOV) of their online sales. They used Rise.ai's Omnichannel Store Credit... Program to offer a promotion: buy over $75, get $10 in store credit. This credit could be used online or in-store. The campaign led to a 9% increase in AOV. Over 9,000 customers received store credit, and more than 10% used it in the first month. Customers who used their credit spent 7.6 times more than their initial reward, generating over $70,000 in upsell revenue.
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SpotOn helped Black Cap Grille automate their loyalty program and manage guest flow. The restaurant used SpotOn’s reservations, waitlist, and... handheld POS to speed up service and improve order accuracy. They saw a 145% increase in loyalty members and reached a 16-year revenue high. Staff and guests had a better experience. SpotOn’s tools made it easier to grow their customer list without extra work.
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Yollty helped Cereal Lovers, a Luxembourg coffee shop, launch a digital loyalty program. The shop wanted to move away from... paper cards and reward loyal customers safely during COVID-19. With Yollty, they offer a free coffee after 8 visits. The digital solution increased customer engagement and made rewards easy to manage. Cereal Lovers rates Yollty a 10 for its flexibility and local support.
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Epsilon helped McDonald's improve its marketing. McDonald's wanted to reach more customers and increase sales. Epsilon used data-driven marketing tools... to target the right people. McDonald's saw better engagement with their ads. The campaign led to more visits to McDonald's locations.
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GoodData helped Firehouse Subs, a large restaurant chain, manage analytics dashboards for over 1,000 franchises. Before GoodData, Firehouse Subs struggled... with disorganized data and slow manual reporting. The new dashboards automated data management and enabled self-service reporting. This led to faster ad-hoc reports, improved scorecard metrics, and increased revenues. Firehouse Subs achieved a 683% ROI and payback in just 0.2 years.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Domo helped WKS Restaurant Group unify data from nearly 400 restaurant locations across five brands. Before Domo, staff spent days... compiling sales and HR reports from legacy systems. Now, data from point of sale, HR, accounting, and customer sentiment is available in real time. Managers use Domo to track sales, costs, and employee turnover, improving hiring, training, and retention. WKS doubled in size in five years and uses Domo to support growth and better business decisions.
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Goiko used CARTO for data-driven site selection during its international expansion. The restaurant chain faced challenges finding the right data... for new markets in Europe. CARTO provided location intelligence to help Goiko analyze demographics and predict new store performance. This reduced risk and supported profitable decisions for opening new branches. Goiko now tracks store profitability and expands its brand using CARTO's platform.
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XPIENT Solutions replaced Crystal Reports with Stonefield Query for HEAT to solve reporting issues after a system upgrade. The help desk... team can now generate reports instantly for clients, improving customer service and communication. Over sixty report templates were created, and more than forty reports are sent daily. Clients now receive daily reports for free, which sets XPIENT apart from competitors. The solution is easy to use and has increased client loyalty.
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Cuboh used Cube Cloud to speed up customer reporting dashboards. Before, reports with 100,000 rows took tens of seconds to... load. With Cube, report times dropped to less than 2 seconds. The team used Cube’s caching and pre-aggregation features. This made real-time and historical reporting much faster for Cuboh’s restaurant clients. The solution also made it easier to build new reports without extra backend code.
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McDonald's used the Civis platform to unify customer data from multiple sources. They built a single customer database in the... cloud, enabling a 360-degree view of each customer. Marketers used this data to create personalized campaigns. A test showed these campaigns drove 3–5x higher same-store sales than traditional marketing. Leadership accessed real-time dashboards to track results. Cross-team collaboration helped scale data-driven marketing across the company.
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Jedox helped McDonald's Switzerland automate reporting for 173 restaurants. Before Jedox, collecting and consolidating performance data from franchisees took too... much time. With Jedox Cloud, operations managers can now access reports in the field. The solution lets managers track budgets, expenses, and cash flow on demand. McDonald's Switzerland saved time and resources by eliminating manual Excel work. The team now spends more time analyzing data and plans to expand with sales forecasting.
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ThoughtSpot helped Modern Restaurant Concepts cut reporting time from days to seconds. The company unified sales and labor data from... 48 restaurants using ThoughtSpot’s Modern Analytics Cloud and Google BigQuery. Finance teams now analyze sales, forecasts, and labor metrics quickly. Managers access daily and hourly insights, improving decision making. User adoption is rising, with a 50% increase expected by year-end.
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Chick-fil-A used Alteryx to launch its Chick-fil-A One loyalty app. The company needed to unify customer data and streamline analytics... across over 2,000 locations. Alteryx helped analysts blend and analyze data from many sources in hours instead of weeks. The new app became the most downloaded in the Apple app store in its first two days. Chick-fil-A now delivers a seamless loyalty experience for customers nationwide.
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Toucan helped Elior improve operational efficiency by 54%. Elior used Toucan to deliver real-time restaurant operations reports. The solution reduced... reporting maintenance costs by 83%. 500 users across 6 management levels accessed insights on any device. Elior gained visibility into both global and local restaurant operations.
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Qlik helps Domino's use real-time data and analytics to improve efficiency and customer service. The solution gives Domino's better insights... into operations. This leads to faster decisions and better sales. Domino's uses Qlik to track key business data. The company sees improved customer experience and higher sales with Qlik analytics.
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Qlik helps Domino's use real-time data and analytics to improve efficiency and customer service. The solution gives Domino's better insights... into operations. This leads to faster decisions and better sales. Domino's uses Qlik to track key business data. The company sees improved customer experience and higher sales with Qlik analytics.
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Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them... a platform for unified data and observability. This helped Domino's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
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RingCentral Contact Centre helped Côte Brasserie centralize all customer inquiries from nearly 100 UK locations. Before, each restaurant managed its... own calls and emails, causing inefficiency and inconsistent service. With RingCentral, Côte unified phone, email, and chat into one platform, improving response speed and customer experience. Skill-based routing and analytics reduced dropped calls and wait times. During COVID, the cloud-based system enabled remote work and rapid launch of Côte at Home delivery. Staff now use actionable data to optimize scheduling and boost sales.
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GoFormz helped Muller Management, a large McDonalds franchisee, digitize service reviews and audits across 21 locations. The team replaced paper... forms and excel spreadsheets with mobile forms, saving significant time and reducing errors. Automated workflows improved data accuracy and made form delivery faster. Supervisors now complete reviews on iPads, with instant email routing for better record-keeping. Drop down menus and auto-calculations further streamlined data entry and boosted efficiency.
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CleverTap helped Sushi King boost app retention to 50% and increase returning users by 41%. Sushi King used cohort analysis... and live-behavior segments to target users with personalized campaigns. Automated journeys and omnichannel engagement drove a 64% rise in app launches. The platform enabled data-driven personalization, rewarding loyal users and nudging casual ones. Sushi King now sustains higher loyalty and app usage with CleverTap's customer engagement tools.
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CleverTap helped Sushi King boost app retention to 50% and increase returning users by 41%. Sushi King used cohort analysis... and live-behavior segments to target users with personalized campaigns. Automated journeys and omnichannel engagement drove a 64% rise in app launches. The platform enabled data-driven personalization, rewarding loyal users and nudging casual ones. Sushi King now sustains higher loyalty and app usage with CleverTap's customer engagement tools.
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Braze helped Papa Johns UK unify three legacy CRMs into a single local marketing hub. Franchisees gained easy access to... customer data, enabling targeted SMS campaigns. The new platform drove a 180% increase in SMS revenue and a 170% rise in purchases from SMS. Over 13 million SMS messages were sent in 2024, supporting 6,000+ campaigns. Customer complaints dropped by 72% due to more relevant messaging and better compliance features.
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Insider helped Burger King boost conversion rates by 25% above the industry average using web push notifications and banner management. Burger King used... Insider’s tools to cross-sell items and deliver personalized recommendations on web and mobile. The campaign led to a 10% increase in click-through rates and a 49X higher click-through rate than the industry average. The solution also improved average order value and customer engagement. Burger King’s marketing team praised Insider’s customization and personalization features.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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Boizao Grill Restaurant in Brazil used Coupontools to promote special offers. They leveraged digital coupons to attract more customers. The... restaurant aimed to boost engagement and drive visits. Coupontools provided an easy way to distribute and redeem offers. This helped Boizao Grill increase awareness of their promotions.
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Shake Shack used OneSignal to improve their mobile app experience. They wanted to boost customer engagement and make their digital... experience better. With OneSignal, they sent push notifications and in-app messages to promote new menu items and special offers. This helped them grow their subscriber base by 184%. They also saw a 52.7% increase in year-over-year customer retention. Their campaigns had high click-through rates and drove more orders.
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Vibes mobile engagement platform helped KBP Brands drive 30% month-over-month subscriber growth and triple subscribers per store. KBP used SMS... and mobile wallet marketing to boost in-store traffic and connect with value-driven consumers at over 900 restaurants. The program started as a pilot in 162 KFC locations and expanded to 830+ KFC and 100+ Arby’s restaurants. KBP saw strong consumer engagement, impressive ROI, and increased regional relevance. The text-to-enroll program made it easy for customers to join and receive targeted offers.
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Colligso SpotIn and MailIn helped a sushi restaurant in northern California during the COVID-19 shutdown. The restaurant used WiFi-based customer... data collection and calendar-driven email marketing to reach customers. Colligso set up and adjusted email campaigns to promote delivery and pickup options. The restaurant changed messages based on customer response and new regulations. The owner reported more delivery orders and said the email campaigns worked.
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Airship push notifications helped McDonald’s France boost customer engagement. The company used automated customer journeys and segmented web push notifications.... In three months, they gained 517,000 opt-ins with a 96% retention rate. First message performance increased by 58% compared to their previous benchmark. Automated reengagement messages helped prevent churn. The solution made each message more relevant and effective.
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MoEngage helped Domino’s improve customer engagement across app, website, and in-store channels. Domino’s used MoEngage to track customer drop-offs and... re-engage users in real time. The solution enabled multiple automated customer journeys and supported the 'Cheesy Rewards' loyalty program. Domino’s saw a 20% uplift in revenue from its loyalty management program. The brand achieved better customer experiences and increased incremental revenue.
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Wishpond helped Wayne Gretzky’s Toronto Sports Bar and Restaurant celebrate its 20th anniversary with a geo-targeted sweepstakes campaign. The campaign, managed... by Feast Interactive, used Facebook ads and a simple entry form to capture customer data. Over two weeks, more than 500 people participated and the restaurant’s Facebook engagement grew four times. The campaign reached 170,000 local fans and increased foot traffic. The restaurant gained valuable customer data for future marketing.
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Wishpond helped Wayne Gretzky’s Toronto Sports Bar and Restaurant celebrate its 20th anniversary with a geo-targeted sweepstakes campaign. The campaign, managed... by Feast Interactive, used Facebook ads and a simple entry form to capture customer data. Over two weeks, more than 500 people participated and the restaurant’s Facebook engagement grew four times. The campaign reached 170,000 local fans and increased foot traffic. The restaurant gained valuable customer data for future marketing.
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Campaign Monitor helped Gusto Italian boost email open rates by 66%. The restaurant group cut unsubscribe rates in half. In... just three months, they gained 20,000 rewards subscribers. Gusto Italian used countdown timers to drive urgency and more visits. The easy-to-use platform let any team member create emails fast. Personalized offers brought more food lovers to their tables.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Emma helped The Honey Baked Ham Company boost store traffic and brand engagement. They switched from Fishbowl to Emma for... better account structure and customer service. After a re-engagement campaign, open rates increased by 23%. Store managers now create emails easily, while corporate controls approvals. The team tracks email offers and matches sends to spikes in store visits. Emma’s platform saves time and keeps the brand consistent.
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EmailOctopus helped etch. , a Michelin Guide recommended restaurant in Brighton & Hove, keep guests engaged during the pandemic. The...team uses monthly newsletters to share new menus and booking updates. Email marketing drives bookings and voucher sales, and promotes special events. Switching from Mailchimp to EmailOctopus saved costs as their subscriber list grew. The platform's drag-and-drop editor makes it easy to create professional emails with images and links.
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Tealive used Netcore to boost revenue by 400%. The brand wanted more purchases for take away and delivery. They also... aimed to improve customer engagement through their app and other channels. Netcore set up journeys to increase daily active users. In-app messages and push notifications promoted special offers. Tealive saw a 17% rise in daily active users and a 5X increase in average revenue per campaign.
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Buffalo Grill used Brevo's Wallet Mobile to digitize its loyalty program. In just six months, 500,000 wallet cards were activated.... The program achieved a 92% retention rate. 75% of downloads happened in the restaurant. Customers get a digital loyalty card, automatic offer updates, and targeted push notifications. This made the loyalty experience simple and increased customer engagement.
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Mailchimp helped PERC Coffee use analytics and data-driven marketing to boost sales. PERC Coffee started as a small wholesale business.... They used Mailchimp's email marketing and reporting tools. This helped them grow into an omnichannel coffee brand. Their focus on analytics led to record-breaking sales. The case highlights the impact of marketing automation and data insights for small businesses in the restaurant industry.
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Mailchimp helped PERC Coffee use analytics and data-driven marketing to boost sales. PERC Coffee started as a small wholesale business.... They used Mailchimp's email marketing and reporting tools. This helped them grow into an omnichannel coffee brand. Their focus on analytics led to record-breaking sales. The case highlights the impact of marketing automation and data insights for small businesses in the restaurant industry.
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Epsilon helped McDonald's improve its marketing. McDonald's wanted to reach more customers and increase sales. Epsilon used data-driven marketing tools... to target the right people. McDonald's saw better engagement with their ads. The campaign led to more visits to McDonald's locations.
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Domino’s wanted to improve their email marketing. They used their brand colors and a modular design in their emails. They... highlighted their loyalty program at the top of the email. They used dynamic background images and clear calls to action. The new design made their emails more engaging and easy to update.
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Validity’s Sender Certification and Everest platform helped Pizza Hut Restaurants UK reach a ~99. 9% inbox placement rate. The team...achieved a 15x ROI from Certification. They now get three million more emails per year into inboxes. Everest’s tools improved targeting and reduced spam complaints. Pizza Hut UK can now run campaigns quickly and with confidence.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Klaviyo helped Pi Co. , a fast-casual pizza chain in Ontario, manage over 100,000 email and SMS subscribers. By integrating...Klaviyo with Square, Pi Co. automated campaigns and improved segmentation. 54% of their Klaviyo revenue now comes from automated flows, with 48% of that from SMS. The team can launch real-time, targeted campaigns quickly. Klaviyo's CRM features let Pi Co. track marketing impact and reward loyal customers.
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Hey Oliver helped Moondog’s Bar & Grill boost email subscriptions and grow their contact list. The restaurant used marketing automation... to send personalized messages and segment customers by behavior. Email visitors returned twice as often as the site average. Moondog’s improved lead quality and saw more returning visitors. The team now plans to use A/B testing and dynamic recommendations for further growth.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Houlihan's used emfluence to launch a paid social media campaign for its new Inspiralized menu. The campaign ran on Pinterest,... Instagram, Facebook, and Twitter. It reached 16.3 million people and drove 21,000 clicks to the website. 88% of the web traffic was from new visitors. Menu items stayed popular for 18 months after launch.
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McDonald's Australia used monday. com to replace manual spreadsheets and email chains. The team cut project management timelines by 25%....They saved 1,224 hours per month and reduced emails by 20,000 each month. monday.com helped teams in different countries work together on big campaigns like the FIFA Women’s World Cup. The platform made project tracking simple and boosted collaboration across marketing, operations, and logistics.
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MessageGears and Ansira helped Chick-fil-A redesign their newsletter with a data-driven, tile-based template. Chick-fil-A gained real-time access to customer data... and could send highly personalized messages to millions. Owner-operators now send targeted messages, like event invites or free treats, based on customer behavior. Chick-fil-A saw a 500% increase in membership, a 20% boost in conversion rate, a 30% rise in click-through rate, and a 17% higher open rate. The new approach won them Best Retail Newsletter from Marketer Quarterly.
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Parseur automated Barberitos' digital order flow from third-party delivery platforms to their Clover POS. This cut digital order errors by... 50%. Staff no longer needed to re-enter orders or monitor multiple tablets. Digital sales grew from 5% to over 20% of total revenue. Operations became smoother and guests were happier. Parseur delivered reliable automation at a lower cost than other solutions.
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Bloomreach Engagement helped Popeyes UK capture 20% of in-restaurant purchase data, connecting offline and online customer behavior. The solution unified... data from kiosks, tills, Wi-Fi, and surveys, enabling personalized loyalty campaigns. Popeyes UK saw an 8% revenue increase since launch and tripled repeat visits among campaign-engaged guests. Over 300,000 rewards were issued using the platform. Loomi AI powered smarter targeting and automation, while responsive support accelerated implementation.
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SAP Emarsys helped Pizza Hut improve customer loyalty with data-driven, personalized marketing. Pizza Hut used SAP Emarsys to connect data... from web, app, and sales for better insights. They created targeted campaigns like abandoned cart reminders and loyalty offers. Results included a 3X conversion increase from real-time behavioral reminders, a 195% rise in loyalty program signups from one A/B test, 34% more engagement from post-purchase campaigns, and 15% SMS conversion through omnichannel onboarding.
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AIQUA by Appier helped 버거킹 boost website conversion rates by 31%. The team used AI-driven personalization to send real-time, interactive... marketing messages based on customer behavior. They ran creative campaigns and seasonal events, raising coupon usage to 50% and increasing conversion rates by 6 percentage points during special promotions. AIQUA also enabled automated, cross-channel holiday marketing and personalized product recommendations using weather data, strengthening customer loyalty.
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Red Lobster used a Facebook quiz called “What type of Red Lobster Endless Shrimp are You? ” to drive engagement....The post reached 179,000 Likes, making it their most-engaged Facebook post ever. The quiz created an emotional connection and encouraged sharing. It helped Red Lobster boost brand awareness and social media interaction. The campaign showed how quizzes can increase reach and customer engagement.
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EmbedSocial helped Pepe’s Pizzeria Napoletana boost trust and engagement on their website. By embedding real Instagram feeds, Pepe’s showcased user-generated... content from happy customers. In just 18 days, their Instagram content received 33,000 extra views. Visitors spent more time on the site and felt more confident to order. Social proof from real diners turned curiosity into more sales.
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Westside Pizza used PromoRepublic to centralize local marketing for 35 locations. The franchise unified its listings, reviews, and social media... in just six weeks. This helped them compete with national pizza chains. The new system made it easy for all locations to adopt digital tools. As a result, Google conversions increased by 55%.
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noma uses WordPress and Pressable to power its website. The site features a minimal design that matches the restaurant’s unique... style. Visitors can explore noma’s story, watch behind-the-scenes videos, and read about the culinary team. The website’s color scheme changes with the weather, reflecting noma’s seasonal approach. MailPoet integration makes it easy for guests to join the mailing list and stay updated.
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McDonald's Uruguay used Wise. blue's Automated Catalog Ads on X to manage frequent promotions. They automated ad scheduling and creation,...reducing manual work. This led to higher engagement rates and better campaign performance. The team optimized ad spend and improved click-through rates. Automation made campaign management faster and more efficient.
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Sage Restaurant Group uses Sendible to manage social media for all its restaurants across the United States. The group needed... a solution to streamline content management and publishing. Sendible helped them coordinate social media activities for multiple locations. This improved their ability to maintain a consistent brand voice. The platform made it easier to collaborate and track analytics for each restaurant.
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Domino's Pizza used Cool Tabs to run a campaign on Instagram. They combined a sweepstake with a coupon code promotion... to launch their American Legends pizzas. The campaign drew 34,400 participants and gained over 16,000 new Instagram followers. Winners received free pizzas through codes. The campaign focused on simple, fun actions and quality content to boost engagement and loyalty.
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Yext helped Marston's, a UK restaurant brand, boost its digital presence. After implementing Yext Site Search, Marston's saw a 260%... increase in website search volume and a 330% rise in clickthrough rate. The company used Yext's CMS and Location Listings to manage data for over 1,000 locations, making 170,000 updates in 2020. With Yext Reputation Management, Marston's monitored 400,000 reviews and raised its average star rating from 3.9 to 4.3. Yext solutions now drive Marston's business strategy and KPIs.
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Big Fernand uses Facelift to manage over 50 local and national social media accounts with just two team members. They handle 5,000... comments and messages each month across Facebook, Instagram, Twitter, LinkedIn, and YouTube. Franchisee pages now have more fans than the national Facebook page. Facelift helps streamline workflows and supports collaboration for a small team. The platform enables efficient social media management for a growing restaurant brand.
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Brand24 helps Pasibus track influencer impact, monitor brand sentiment, and analyze marketing ROI. Pasibus uses Brand24 to measure Advertising Value... Equivalency, a key annual KPI for over three years. The tool lets them connect online feedback with in-restaurant experiences and plan expansion by tracking mentions in new cities. Pasibus also uses Brand24 to refine influencer marketing and involve customers in menu decisions through social media voting.
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Onclusive Social helped Nando's Malaysia drive digital transformation with social listening. The team used AI-powered tools to monitor online conversations... and track trends. They improved customer service and marketing by using real-time data. Social intelligence helped them spot issues early and protect brand reputation. The company used insights to address customer complaints quickly and improve the dining experience.
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SocialModo helped Wild Eggs boost brand awareness and franchise leads. The 90-day pilot ran social media posts and ads for... five locations. Content posts got 330,000+ impressions and 609 new page likes. Web traffic ads drove 5,800+ website visits at $0.36 per visit. Franchise ads brought in 116 leads at $12.24 per lead. Wild Eggs used SocialModo to manage content, track results, and get real-time reports.
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Foursquare and Reddit helped QSR brands get more store visits. Reddit ads drove a 12.82% lift in visits. The cost... per store visit was $0.05, much lower than the $0.16 benchmark. The cost per incremental visit was $0.65, also below the $0.71 benchmark. QSR brands used Foursquare to measure campaign results and prove ROI.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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McGettigan's, a global restaurant chain, used LianaCloud solutions to unify their website, online store, and marketing automation. Before, they managed... separate systems for web, commerce, and newsletters, which was complex. LianaCMS and LianaCommerce now power their site and store, with automation for transactional messages and Wi-Fi logins. The new setup lets staff update content and offers quickly. The team is happy with the seamless purchasing and responsive support.
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noma uses WordPress and Pressable to power its website. The site features a minimal design that matches the restaurant’s unique... style. Visitors can explore noma’s story, watch behind-the-scenes videos, and read about the culinary team. The website’s color scheme changes with the weather, reflecting noma’s seasonal approach. MailPoet integration makes it easy for guests to join the mailing list and stay updated.
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Konigle helped Nude Seafood, a top Singapore restaurant, fix major website and SEO problems. The old site ranked for unrelated... keywords and was hard to use on mobile. Konigle redesigned the site with a modern look, better navigation, and a custom reservation applet. They added proper schema and SEO-optimized content. The new site is mobile-first, brand-consistent, and drives more reservations.
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Blue Agave Mexican Bar & Grill used Zibster to launch their restaurant website. The site helps customers find business info... and place online orders for pickup. Zibster’s support team assisted with setup and creating coupon codes. A 20% off coupon drove many new orders. Online sales increased, helping the restaurant recover after the pandemic.
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Liftoff helped a major quick service restaurant app lower its cost per install by 74% in one quarter. The campaign targeted... U.S. users on Android and iOS, focusing on acquiring users who would place mobile orders. Liftoff used a strategy that targeted LAT traffic to prepare for iOS 14.5 privacy changes. As a result, the app saw a 68% drop in cost per acquisition month over month. Liftoff is now the brand’s main partner for mobile programmatic campaigns.
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Cracker Barrel used Kibo's composable commerce solutions to move away from legacy systems. This helped them adapt quickly to market... changes. The new system made it easier to meet guest needs. Matt Brinkley, eCommerce Manager, shared how flexibility improved their service. The focus was on supporting fast changes and better customer experiences.
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Cracker Barrel used Kibo's composable commerce solutions to move away from legacy systems. This helped them adapt quickly to market... changes. The new system made it easier to meet guest needs. Matt Brinkley, eCommerce Manager, shared how flexibility improved their service. The focus was on supporting fast changes and better customer experiences.
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Ordering. co helped Domino's Pizza Mexico & Colombia improve call center efficiency. The call center software made training faster and...order processing easier. Agents could handle more calls and help customers better. Secure payment integration protected customer card details. Menu management tools made it simple to handle offers and custom pizzas. Domino's saw higher sales, faster service, and happier customers.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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SevenRooms helped Darwin Brasserie in London boost digital sales by 626% with a premium window seat booking option. The restaurant switched... from ResDiary to SevenRooms for better reservation management and guest insights. Guests now pay extra to reserve window seats, reducing complaints and improving transparency. The new system made operations smoother and enhanced the guest experience. Window seats now sell out before standard tables, showing strong demand for the upgrade.
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Act! helped Ken Loyd manage over 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails weekly using... Act!'s marketing automation. The software improved his organization and follow-up, ensuring no missed appointments. Ken achieved open rates up to 60% on follow-up emails. Act! enabled him to build a strong personal brand in executive recruitment.
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McDonald's Australia used monday. com to replace manual spreadsheets and email chains. The team cut project management timelines by 25%....They saved 1,224 hours per month and reduced emails by 20,000 each month. monday.com helped teams in different countries work together on big campaigns like the FIFA Women’s World Cup. The platform made project tracking simple and boosted collaboration across marketing, operations, and logistics.
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FranConnect helped Firehouse Subs cut its franchise sales cycle by nearly 50%. The platform manages hundreds of monthly franchise inquiries... and automates lead creation. Firehouse Subs uses FranConnect to track new restaurant openings and ensure compliance with brand standards. The software streamlines communication and keeps franchisees and staff on task. Electronic document delivery speeds up franchise disclosure and reduces risk. Firehouse Subs now has a single system for franchise development and information management.
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Little Caesars used Zeplin to launch their Pizza Portal Pickup app. The app lets customers order, pay, and pick up... pizza with ease. After launch, digital ticket average rose by 71%. Zeplin helped 50 developers work together and avoid mistakes. The team used Zeplin for design handoff, asset organization, and real-time annotations. Customers rated the app highly and said they would order again.
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Yext helped Marston's, a UK restaurant brand, boost its digital presence. After implementing Yext Site Search, Marston's saw a 260%... increase in website search volume and a 330% rise in clickthrough rate. The company used Yext's CMS and Location Listings to manage data for over 1,000 locations, making 170,000 updates in 2020. With Yext Reputation Management, Marston's monitored 400,000 reviews and raised its average star rating from 3.9 to 4.3. Yext solutions now drive Marston's business strategy and KPIs.
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BugSnag helped a large fast-food restaurant chain improve app stability and user experience. Developers fixed bugs faster and found latency... issues that affected customers. BugSnag gave a full view of app performance and made it easier to spot and solve problems. The team liked the breadcrumbs and filtering features for quick error diagnosis. The switch to BugSnag saved time and reduced costs compared to their previous tool.
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PUR etc. needed to improve internal communication across 10 restaurants in Ile-de-France and Alsace. They chose Talkspirit to connect their... teams and streamline information sharing. The platform helped unify communication for 70 employees. This made it easier for staff to stay informed and work together. PUR etc. now manages internal updates more smoothly across all locations.
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Fusion Connect Call Center helped Alicart Restaurant Group handle high call volumes during the COVID-19 pandemic. The company kept kitchens... open in residential areas and promoted phone-in and online orders for curbside pickup and delivery. Fusion Connect enabled remote staff to manage all mealtime rush calls, improving customer experience and order volume. The easy-to-use app allowed quick setup and efficient resource use. Alicart captured more business and provided a personal touch for guests, even as most locations closed.
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Fellow Digitals helped Kaspar Schmauser, a German restaurant chain, improve workforce training and communication. The Kaspar Compass platform combines an... intranet and LMS in one app. Employees access training, company news, and resources anytime. The solution supports onboarding, safety training, and community interaction. Kaspar Schmauser reduced turnover and increased engagement by making learning and communication easy for all staff.
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Tabidoo helped Bistro Bar Marina improve their order process. The team used Tabidoo to automate workflows and create custom reports.... Tabidoo supports nine languages, making it easy for staff. The solution reduced routine work and made operations smoother. No specific metrics or customer quotes are given.
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EmbedSocial helped Pepe’s Pizzeria Napoletana boost trust and engagement on their website. By embedding real Instagram feeds, Pepe’s showcased user-generated... content from happy customers. In just 18 days, their Instagram content received 33,000 extra views. Visitors spent more time on the site and felt more confident to order. Social proof from real diners turned curiosity into more sales.
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VoucherCart helped G&D Ventures Restaurant Group grow voucher sales over eight years. Before, voucher sales were manual and low. With... VoucherCart, setup was easy and the team could sell and redeem vouchers quickly. The platform made it simple for customers to buy and use vouchers. Sales became a steady and important revenue stream. The team used reporting tools and Mailchimp integration to improve marketing and track results.
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Marigold Loyalty helped Bloomin' Brands boost customer visit frequency and drive $2. 9M in attributed revenue. The company used targeted...punch card campaigns at Carrabba's Italian Grill and Outback Steakhouse. These campaigns increased average order value by 29.4% and moved guests from 1–2 visits to 3–4 per year. 75% of Carrabba’s members and 46% of Outback members increased their visit frequency. The finance team supported the program due to its clear ROI and long-term value.
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Segmentify helped Domino's Pizza Turkey increase average order value by 10%. The team used machine learning to show dynamic product... recommendations. An A/B test showed 1.6x higher revenue and nearly 3x higher conversion. Integration with Domino's app was easy using Segmentify's SDK. The solution made it simple for customers to find what they wanted fast.
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UltraCart helped Giordano's Pizza ship their famous deep-dish pizzas nationwide. Giordano's used UltraCart's StoreFronts builder, custom checkout, and shipping integrations... to create a seamless online store. They launched a Deep Dish Club subscription and used checkout upsell to boost order value. Real-time order tracking and web chat improved customer satisfaction. Inventory sync with EDI and Costco kept stock accurate across channels.
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Bolt's checkout and fraud prevention solutions helped Restaurant Supply save 20 hours per week on fraud review. The company saw... a 16% increase in checkout conversion rate and a 7.4% increase in order approval rate. Since switching to Bolt, Restaurant Supply has had zero chargebacks. Bolt brought mobile-centric design and innovation to Restaurant Supply's competitive market.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Comarch Loyalty Marketing Platform helped KFC France grow its loyalty program from 380,000 to over 1 million members in one year. KFC wanted to... boost customer engagement and sales in a crowded fast-food market. The platform enabled real-time, omnichannel loyalty experiences and deeper customer insights. Loyal customers spent 10% more than non-members. KFC chose Comarch for its easy integration and SaaS model.
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Concrete CMS helped The Bartolotta Restaurants unify their twelve separate websites into one easy-to-use platform. This change fixed branding inconsistencies... and made digital marketing easier. The new system improved customer engagement and brand visibility. Custom tracking gave the team better data for decisions. The upgrade led to better SEO, more website traffic, and increased online reservations.
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Contentful helped KFC unify its global brand and digital experience. KFC replaced hard-coded, market-specific websites with a single, flexible content... platform. This allowed local teams to update content easily and keep digital channels current. KFC saw a 43% increase in digital sales and a 50% increase in Australia. The platform supports web, mobile, and in-store channels, improving customer engagement and loyalty.
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White Castle used dotCMS to transform its digital experience. The company wanted more control over website content and better ways... to engage fans. dotCMS let White Castle’s team update content easily and personalize the site for users. The new site includes interactive features like a content slider and Craver Nation. Every page is ADA compliant, making the site accessible to all visitors.
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Contao CMS powered the new website for umaii Ramenbar in Leipzig and Dresden. The site features a fully responsive design... for easy access to menus, locations, and reservations. Large images and clear structure highlight the brand and improve SEO. The digital presence connects both locations and appeals directly to guests. SEO-optimized content boosts search visibility for the restaurant.
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A NYC fast food chain used Crown TV digital signage to boost sales in a crowded market. They tailored content... for each neighborhood, making screens a hub for local info and events. Interactive displays let customers engage with music and social media, increasing time spent in-store. Data-driven promotions changed by time, weather, and trends, driving impulse buys and repeat visits. Staff used screens for real-time updates and training, improving service speed and morale. Seasonal offers and community messages built loyalty and trust.
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Navori digital signage software powers digital menu boards at 150 El Pollo Loco locations. The chain can now update pricing... and content quickly across stores. Navori QL enables dynamic content scheduling and easy integration with Symphony POS. The solution improved dayparting and visual experience for customers. El Pollo Loco uses Navori StiX media players for high-quality video and remote management.
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Tossed used Signagelive to power digital menu boards across its stores. The switch from printed vinyl graphics to digital screens... made it faster and easier to update menus and promotions. Tossed can now schedule targeted marketing and menu changes for different times and locations. This helped boost sales during slow periods and improved the uptake of offers. The system also made new store openings more successful by generating interest with dynamic window displays.
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Kitcast digital signage helped Cider Press Cafe in St. Petersburg, Florida, boost sales and improve guest experience. Before Kitcast, staff... struggled to communicate daily specials to customers. Now, rotating digital boards display specials clearly and at the right times. This makes it easier for guests to see menu options and increases orders. The cafe uses Kitcast to create a welcoming, casual atmosphere for vegan dining.
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Cirrus LED helped Puckett’s Restaurant boost revenue by over 40% in just two months. The restaurant faced low visibility and... confusion among tourists in Pigeon Forge, Tennessee. Cirrus provided a 6'x8' double-sided digital sign and easy-to-use ScreenHub software. The new sign let Puckett’s promote live music and specials, attracting more tourists. The marketing team can now update the sign remotely, driving more visitors and sales.
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DotSignage helped Revolution Taco manage their digital menu boards. The restaurant needed an easy way to update menus, schedule items... by time, and control multiple screens. DotSignage offered a simple menu board editor, 600+ templates, and advanced scheduling. Staff could update menus quickly without special training. Remote management made menu changes fast and easy.
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Digital Turbine helped KFC Philippines launch its first mobile gaming campaign for the Christmas season. The campaign used interactive video... ads and games to boost engagement and drive users to order the KFC Christmas bucket. KFC saw an 11% engagement rate, far above the 1-3% benchmark. 79% of users showed purchase intent, and 92% took action by visiting a store or ordering delivery. The campaign increased brand awareness and traffic during the peak holiday period.
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PadSquad ran the Fry-Yay campaign for McDonald's using interactive mobile ads. The ads used gyroscope features and in-language creative to... engage Asian audiences. In Southern California, fry sales rose 8% year-over-year. D.C. and Baltimore saw a 7% increase in fry sales. Engagement rates were 7% above benchmark, and time spent was 36% higher than average.
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Azira helped a leading global QSR brand expand into India. The brand faced low awareness and tough competition. Azira used... mobile location data and in-app ads to target young urban audiences. Real-time geofencing and custom audience segments drove engagement. The campaign led to a 68.6% increase in restaurant footfall. The QSR gained strong brand awareness and measurable sales growth.
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Simpli. fi helped a large fast food burger chain boost in-store visits across 353 locations. The brand used addressable audience...curation and geo-fencing to target over 10.1 million households. They promoted a new vegetarian menu item and measured foot traffic with precise attribution tools. The campaign drove more than 215,000 visits at a $1.09 cost per visit, with a 31.76% increase in incremental visits. The chain continues to use Simpli.fi for location-based advertising.
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Burger King used Moloco’s AI-powered app advertising to reach new users. They wanted to lower their cost per install and... find high-value customers outside of major social platforms. With Moloco, Burger King achieved a 30% lower CPI. The campaign helped them grow their app user base efficiently. Moloco’s solution gave them access to a wide range of independent apps.
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Yelp Guest Manager helped Dick’s Last Resort generate over $2 million in revenue from its online waitlist in 2024. The restaurant converted... 76% of waitlist guests into seated diners, even with average waits over 40 minutes. Staff saved 258 hours using the Yelp Kiosk for guest check-ins. Diners enjoyed seeing their place in line and had a smoother experience. The tool reduced chaos and improved table turns across 13 locations.
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Brandfolder helped P. F. Chang's manage brand assets across 23 countries. Before, partners waited hours for downloads and used outdated...FTPs or mailed hard drives. With Brandfolder, all 305 locations access approved creative assets instantly. The global marketing team saves time and tracks asset usage. Brand consistency and guest experience improved worldwide.
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Collaboro helped McDonald's Australia and New Zealand manage over 60,000 marketing assets in the cloud. The challenge was to give... all teams easy access to creative assets and reduce duplicated production. Collaboro's Cloud DAM Platform and archival services provided a central, secure library for all digital assets. This solution enabled faster local store marketing and better agency collaboration. McDonald's eliminated waste and improved asset reuse, gaining more value from their content.
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Lytho Digital Asset Management helped Texas Roadhouse manage brand assets for three brands across 623 locations. Before Lytho, teams struggled... to find the right files and keep branding consistent. Lytho gave everyone one place to access approved assets and templates. Employees and franchisees now save time and always use the right brand materials. Texas Roadhouse doubled efficiency and improved brand consistency across all locations.
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O'Learys needed a brand management platform to ensure brand consistency across its global franchise network. They implemented a complete marketing... package that includes a brand management platform. This platform allows fast delivery of marketing materials and ensures brand consistency. Mikaela Bäckius, Project Manager at O'Learys, highlighted the importance of having everything in one place for seamless operations.
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Reflexis Workforce Scheduler helped McDonald’s UK cut store manager scheduling time by 4 hours per week. The platform improved sales... projection efficiency by 12% and reduced employee labor by 0.36%. McDonald’s UK saw an 8% drop in crew turnover and a 0.81% profit increase at pilot sites. The solution enabled self-service scheduling, better labor management, and faster response to business changes. McDonald’s UK won an HR technology award for these results.
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MaintainX helped a McDonald's franchise owner save 20 to 30 hours each week. The owner used MaintainX to organize and... track standard operating procedures. Before, they spent half the week editing and distributing checklists. With MaintainX, all communication and maintenance tasks moved to one app. During COVID-19, the app enabled remote work and digital audit trails for safety. Staff now plan their days better and get fewer calls and texts.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Egen migrated Wendy's technology from on-premises and third-party clouds to Google Cloud. This move cut Wendy's operational costs by 45%... each year. The new platform reduced feature turnaround time from two days to one hour. Wendy's achieved 100% automation of deployment. Egen also helped Wendy's build a culture of innovation and attract top tech talent.
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MeazureUp helped Bahama Bucks manage over 100 locations across 10 states. The tool replaced manual evaluations with a digital checklist.... This made site visits faster and improved brand consistency. Managers now spend less time on paperwork. Store compliance to corporate procedures increased. The process is now simple and automatic for the team.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Keen’s AI-powered marketing optimization platform helped a leading QSR brand boost profit ROI by 21%. The brand used real-time forecasting... and scenario planning to improve marketing decisions. Revenue grew by 10% year-over-year. Connected TV delivered a 42% ROI. The team gained better channel visibility and improved marketing efficiency by 2%.
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Salsaritas used PAR Engagement to improve their restaurant loyalty program. The testimonial highlights their positive experience with the platform. Salsaritas... saw better customer engagement. The solution helped them connect with guests more effectively. The case shows the value of loyalty technology for restaurants.
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Onclusive Social helped Nando's Malaysia drive digital transformation with social listening. The team used AI-powered tools to monitor online conversations... and track trends. They improved customer service and marketing by using real-time data. Social intelligence helped them spot issues early and protect brand reputation. The company used insights to address customer complaints quickly and improve the dining experience.
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EmbedSocial helped Pepe’s Pizzeria Napoletana boost trust and engagement on their website. By embedding real Instagram feeds, Pepe’s showcased user-generated... content from happy customers. In just 18 days, their Instagram content received 33,000 extra views. Visitors spent more time on the site and felt more confident to order. Social proof from real diners turned curiosity into more sales.
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Tartares & Co used Customer Alliance and Guestonline to improve reservation management and guest satisfaction. Before, they handled bookings manually... and struggled with feedback. Guestonline made reservations faster and easier for staff. Customer Alliance automated feedback collection and helped the team respond quickly. Satisfaction scores rose by 7 points, and review response rates jumped from 3% to 92%. The restaurant now collects six times more reviews each year.
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LocalClarity helped a large group of independent restaurants get one million more phone calls each year. The restaurants wanted to... boost delivery orders fast. LocalClarity set up workflows to improve Google map rankings and reply to all reviews. This made the restaurants show up higher in search and get more calls. The result was millions in extra revenue and stronger customer loyalty.
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VAPIANO Österreich runs 13 Italian fast-casual restaurants. They wanted to manage guest feedback from multiple channels, especially during COVID-19 when... delivery and take-away became more important. re:spondelligent provided a custom solution to collect, analyze, and respond to all online reviews, including those from their own webshop. The integration allowed VAPIANO to answer reviews directly and track guest feedback efficiently. This helped them save time and gain better insights into guest satisfaction.
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GatherUp helped Clean Juice automate review requests across 100+ franchise locations. Integration with Toast POS and Lunchbox loyalty app made... it easy for franchise partners to collect customer feedback. Clean Juice used GatherUp’s insights and tagging features to identify menu items needing improvement. They found wraps and sandwiches scored 21 points lower in NPS and review ratings. The platform enabled Clean Juice to quickly build online reputation and adapt offerings based on real guest feedback.
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Alida powers Wendy’s Advisors, an insight community with over 11,000 members. Wendy’s uses this community to gather fast, actionable feedback... for new product development and marketing. The program delivers a 45% response rate and helps launch several new menu items each year. Insights from the community inform national campaigns and menu optimization. Wendy’s can now align teams quickly and base decisions on real customer data.
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Harvey’s used Methodify to test six new burger concepts for limited time offers. The team wanted to hear directly from... customers before making decisions. Methodify’s platform let them quickly set up a monadic concept test and target the right customer segments. Results came in fast, showing which offers would drive the most traffic. Harvey’s used these insights to plan their yearly marketing and prioritize the best ideas.
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Nando's used Attest to validate new product ideas and reduce risk in Australia. The team tested concepts, packaging, and pricing... with real consumers. Attest helped Nando's launch PERi–Ketchup by confirming demand for hotter flavors. Consumer feedback shaped the final product and packaging. Rapid research let Nando's move fast and make confident decisions for new product launches.
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A&W Restaurants used Chatmeter, now Alchemer, to improve their online reputation. They wanted to appear more in local search results... and boost customer loyalty. With Chatmeter, they claimed and optimized business listings and responded to reviews faster. In just four months, A&W saw a 25% increase in five-star Google reviews. They also improved listings accuracy and review response rates across all locations.
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Five Guys partnered with Chattermill to improve customer experiences across the UK, France, Germany, and Spain. The team at Five... Guys needed a single source of customer truth to act on feedback at each store. Chattermill unified their CX data and used AI to deliver actionable insights. Now, customer service and operations teams can improve experiences at every location. This helps Five Guys increase customer loyalty and retention.
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Cardina helped Cuboh save each onboarding team member up to 4 hours a week. Cuboh used Cardina to guide customers... through complex SaaS workflows with screen sharing and remote control. Onboarding became faster and easier, with less time spent on phone calls and technical setup. Customers learned to use Cuboh's platform more effectively, leading to higher satisfaction and retention. Support issues were resolved instantly, reducing back-and-forth emails.
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KFC used CM. com to launch a WhatsApp chat ordering channel in South Africa. The goal was to reach young...consumers on a platform they already use. CM.com provided the WhatsApp Business API, enabling automated, natural language ordering. The new channel made ordering easier and more cost-effective for customers. KFC saw rapid growth in WhatsApp orders, requiring upgrades to handle high demand.
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Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them... a platform for unified data and observability. This helped Domino's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
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Hiver helped iQ Food Co. , a fast-casual restaurant chain, manage customer emails across 9 locations. Before Hiver, their shared...inbox caused confusion and slow responses. Hiver's email templates and shared inbox features let the team reply faster and work together better. The company saved 30 hours each month and improved customer service. Hiver made it easy to track and handle all customer messages in one place.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Toast uses the WEVO UX research tool to listen to the voice of the customer. Cara Goodwin from Toast shares... how her team benefits from WEVO. The tool helps Toast gather user feedback quickly. This supports better customer experiences. The case highlights the value of fast, accurate insights for product strategy.
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Amplitude helped Culver’s build a centralized data system for its digital journey. Culver’s gained visibility into guest behavior using Amplitude’s... analytics tools. This led to a 35% increase in digital orders. The new system fueled sustained growth for the restaurant chain. Amplitude’s platform enabled better decision-making based on real-time data.
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Epsilon helped McDonald's improve its marketing. McDonald's wanted to reach more customers and increase sales. Epsilon used data-driven marketing tools... to target the right people. McDonald's saw better engagement with their ads. The campaign led to more visits to McDonald's locations.
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BrightEdge helped Lou Malnati's Pizzeria improve their SEO for the awareness phase. Kerri Phillips used the BrightEdge platform to target... new customers online. The team focused on driving organic results. This approach supported Lou Malnati's customer journey from the start. The integration made it easier to reach people searching for pizza.
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Alli AI helped a local Cajun BBQ restaurant boost its online presence. The owner struggled with low online orders and... poor search visibility. Alli AI offered an easy, budget-friendly SEO solution. The platform optimized 112 website pages and tracked 41 keywords. Within six weeks, online orders doubled, then tripled. The restaurant now ranks in the top 10 for 17 keywords and saw an 88% average improvement in keyword rankings.
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Toast used Clearscope to refresh and optimize their content strategy. Before Clearscope, Toast's team struggled to keep up with changing... SEO trends and manual processes. After adopting Clearscope, they could quickly identify which articles needed updates and plan new content more efficiently. The team now publishes 100-150 pieces per quarter and tracks performance with ease. Clearscope helped Toast scale content, reach new markets, and hit their growth goals.
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Majestic Site Explorer helped Original Patty Men, a local burger restaurant, analyze 112 backlinks to their website. Using the Backlinks... tab, OPM identified influencer opportunities and managed their online presence. Filters like "title" and "source URL" made it easy to find relevant blogs and potential partners. The tool supported OPM in building relationships and improving their digital PR. This approach helped OPM maintain a strong online share of voice in the competitive restaurant industry.
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McDonald's used Textio to improve their recruiting process. They wanted to hire top candidates faster. Textio helped them use more... inclusive messaging in job posts. This made their hiring process more modern. McDonald's aimed to build a culture of belonging with better language. The upgrade supported their recruiting technology goals.
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Pizza Hut and KFC used Eptura Visitor to automate their front desk operations. They replaced manual visitor registration with a... digital system. This change made check-in faster and easier for guests. Reception staff now focus on more important tasks. Security and privacy improved with real-time visitor tracking. The brands balanced convenience and site safety with this solution.
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ELB Learning built a custom leadership training program for a global QSR chain. The program, called "Leading Self," focused on... accountability, collaboration, self-development, and customer focus. ELB Learning designed in-person sessions with follow-up eLearning courses. The training included activities, breakout sessions, and collaborative assignments. The goal was to engage global managers and build a vibrant learning community.
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Docufree automated accounts payable for Doherty Enterprises, a large restaurant group. Before, Doherty struggled with manual, paper-driven invoice processing across... 150+ locations. Docufree set up a centralized AP process using document imaging, data extraction, and workflow automation. The solution included human verification for accuracy and direct integration with Doherty’s accounting systems. Doherty gained better visibility, accountability, and freed staff for strategic work as invoice volumes grew.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Talend helped Domino's Pizza manage 17 terabytes of data from 85,000 sources. Domino's unified its customer and operations data across... digital channels. Talend's platform improved data quality and reduced software costs. Domino's now has a single source of truth for logistics and financial forecasting. The company delivers a personalized buying experience across many touchpoints.
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Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them... a platform for unified data and observability. This helped Domino's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
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Synup helped Snappy Tomato Pizza manage brand reputation and local listings as they expanded across states. The platform enabled franchisees... to handle reviews, update business info, and push promotions easily. Snappy Tomato Pizza saw a 5-6% direct revenue impact after using Synup. Website visits increased by 25%, direction requests by 24%, and phone calls by 18%. Synup's all-in-one solution improved their online presence and customer acquisition in new markets.
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Uberall helped KFC boost its local online visibility for over 1,000 UK and Ireland restaurants. KFC saw a 132% increase... in Google Maps impressions and a 23% rise in clicks for directions. The company achieved a 37:1 ROI by optimizing local listings, managing reviews, and using targeted local content. KFC eliminated 2,400 duplicate listings and reached a 93% Google profile completeness. These changes led to more store visits and a 16% increase in revenue from local search.
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Localistico helped Alsea Iberia respond to over 95% of online reviews. Alsea automated replies using approved templates for positive and... no-text reviews. This saved time and kept responses on-brand. Staff focused on sensitive reviews. Alsea managed reviews from more than 1200 venues in one tool. Productivity and reputation management improved.
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Yext helped Marston's, a UK restaurant brand, boost its digital presence. After implementing Yext Site Search, Marston's saw a 260%... increase in website search volume and a 330% rise in clickthrough rate. The company used Yext's CMS and Location Listings to manage data for over 1,000 locations, making 170,000 updates in 2020. With Yext Reputation Management, Marston's monitored 400,000 reviews and raised its average star rating from 3.9 to 4.3. Yext solutions now drive Marston's business strategy and KPIs.
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Blue Baker used SimpleTexting to boost its monthly giveaway promotions. The restaurant saw email open rates drop, especially among students.... They added SMS marketing to reach more people. After sending a text campaign, coupon redemptions jumped by 103% on day three and 222% on days four and five. The click-through rate for texts was nearly 1,900% higher than email. Blue Baker now combines email and SMS for better results.
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Dog Haus used SlickText to grow from a single restaurant to over 60 locations. The team used SMS marketing to... attract new customers and boost loyalty. SlickText helped Dog Haus run text message campaigns for grand openings and promotions. The restaurant saw strong subscriber growth and high coupon redemption rates. SMS marketing played a key role in Dog Haus’s rapid expansion.
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Chick-fil-A used Automated Texting Software to send SMS coupons to customers. The restaurant chain achieved a 20% coupon redemption rate... using keyword-based campaigns. This helped Chick-fil-A connect better with their patrons. The SMS strategy supported promotions across 1,600 locations. Chick-fil-A improved customer engagement with targeted mobile offers.
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EZ Texting helped Brian's Place Restaurant triple sales using SMS and MMS marketing. Chef Brian Alvarez set up a VIP... Text Club to send exclusive deals and event updates to customers. Text alerts with images of fresh seafood led to faster sellouts of featured dishes. Weekly promotions brought in 40-70 diners each week. The restaurant saw more reviews and local news coverage thanks to the campaign.
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McDonald's Canada used #paid to boost awareness for its Summer Drink Days. The campaign targeted Gen Z and young millennials... on Snapchat. McDonald's partnered with Snap Star creators to share organic stories about summer beverages. The campaign achieved 425,200 organic story views and 2.6 million paid video views. Ad awareness increased by 7 points, showing strong impact from creator partnerships.
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Linqia helped Jersey Mike’s Subs raise $20 million for the 2022 Special Olympics USA Games. The campaign used influencers with... real connections to the cause, driving 17 million organic impressions and 34,000 engagements. Jersey Mike’s saw a top engagement rate of 6.64%, double the industry average. The campaign boosted awareness, purchase intent, and brand loyalty. Influencer stories and creative testing led to the most successful donation year yet.
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Goiko Grill used influencer marketing to grow its restaurant business in Spain. The team invited foodie influencers to try their... burgers and share honest reviews on social media. This organic approach helped Goiko Grill reach 400,000 Instagram followers in two years. The brand also ran giveaways and shared behind-the-scenes content to engage followers. Goiko Grill became one of the top 10 retail brands in Spain by 2018.
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Kobe ran an influencer marketing campaign for McDonald's Singapore to launch a limited-edition loungewear line. They selected 18 local influencers,... reaching 352,000 young, fashion-forward Singaporeans. The campaign used the popular 'glamping' trend to connect with the target audience. Demand was so high that the McDonald's website crashed from waitlist sign-ups. The campaign set a new standard for McDonald's influencer marketing in the region.
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Chick-fil-A used Movable Ink to boost mobile app downloads. The marketing team used device targeting to send relevant emails to... customers. This helped Chick-fil-A reach the #1 spot in the App Store. The campaign focused on delivering a strong mobile experience. Movable Ink enabled personalized content for every user.
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Papa Johns used InAppStory to launch a gamified digital campaign for its Shawarma Pizza. The campaign attracted 12,951 unique users,... who played over 35,000 sessions. Players returned an average of three times, showing strong engagement. The game used real pizza ingredients to connect play with the product. A free pizza incentive and multi-channel promotion drove traffic and participation.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Lytho Digital Asset Management helped Texas Roadhouse manage brand assets for three brands across 623 locations. Before Lytho, teams struggled... to find the right files and keep branding consistent. Lytho gave everyone one place to access approved assets and templates. Employees and franchisees now save time and always use the right brand materials. Texas Roadhouse doubled efficiency and improved brand consistency across all locations.
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RingCentral Contact Centre helped Côte Brasserie centralize all customer inquiries from nearly 100 UK locations. Before, each restaurant managed its... own calls and emails, causing inefficiency and inconsistent service. With RingCentral, Côte unified phone, email, and chat into one platform, improving response speed and customer experience. Skill-based routing and analytics reduced dropped calls and wait times. During COVID, the cloud-based system enabled remote work and rapid launch of Côte at Home delivery. Staff now use actionable data to optimize scheduling and boost sales.
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RingCentral Contact Centre helped Côte Brasserie centralize all customer inquiries from nearly 100 UK locations. Before, each restaurant managed its... own calls and emails, causing inefficiency and inconsistent service. With RingCentral, Côte unified phone, email, and chat into one platform, improving response speed and customer experience. Skill-based routing and analytics reduced dropped calls and wait times. During COVID, the cloud-based system enabled remote work and rapid launch of Côte at Home delivery. Staff now use actionable data to optimize scheduling and boost sales.
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BigMarker helped McDonald's Italia deliver live, interactive training to over 20,000 employees across 750+ locations. The Learning & Development team... used webinars to provide consistent, up-to-date training on food safety and leadership. Average attendance per session doubled, reaching 200 employees per webinar, with some sessions exceeding 500. Employees gave positive feedback, calling the sessions clear, engaging, and easy to follow. McDonald's Italia now runs nearly five training sessions per month, supporting ongoing staff development and operational excellence.
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ClickMeeting helped Subway Russia promote its franchise model and educate new franchisees. The team used webinars to engage potential business... owners and share new strategies with existing franchisees. ClickMeeting’s tools made it easy to deliver branded, interactive online training across Russia’s six time zones. Presenters and attendees found the platform simple and effective. Subway Russia built trust and grew its franchise network using ClickMeeting webinars.
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A&W Restaurants used Experiences by Jebbit from BlueConic to boost customer engagement during the COVID-19 pandemic. The marketing team launched... interactive campaigns like quizzes and voting experiences. These efforts led to a 96% quiz completion rate and 85% of users submitting lead information. 77% of users who saw the quiz engaged with it. The solution helped A&W connect with customers even during restaurant closures.
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Buxton's customer value solution helped Bottleneck Management improve its restaurant growth strategy. Bottleneck used to rely on landlord-provided data for... site selection, which could be biased. With Buxton, they now analyze customer data to find the best locations and understand customer patterns. The analytics platform shows where core customers are and how far they travel. Bottleneck uses these insights to choose new sites, plan marketing, and negotiate deals. This data-driven approach helps them manage and grow their restaurant business more effectively.
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TGI Fridays used an omnichannel personalization platform to boost digital and in-store engagement. They increased their conversion rate by 35%... through targeted mobile and online campaigns. The brand integrated with Open Table for easy reservations and used Twitter chatbots for customer service. Promotions like dinner and movie deals encouraged both online and offline interactions. TGI Fridays unified customer data to deliver personalized offers across channels.
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Adentro and Thanx helped Hopdoddy Burger Bar automate customer data capture and marketing. The integration added 52,000+ new customers to... their CRM in six months. Hopdoddy generated $166,290 in tracked revenue and achieved an 8.67:1 return on ad spend. Campaigns reached 1.3 million impressions and a 2.92% click-through rate. The solution eliminated manual data entry and unified customer profiles across channels.
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A&W Restaurants used Experiences by Jebbit from BlueConic to boost customer engagement during the COVID-19 pandemic. The marketing team launched... interactive campaigns like quizzes and voting experiences. These efforts led to a 96% quiz completion rate and 85% of users submitting lead information. 77% of users who saw the quiz engaged with it. The solution helped A&W connect with customers even during restaurant closures.
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KFC Chile used Spree Commerce to launch its own food delivery website. The new platform lets customers order meals for... delivery directly from KFC, without using third-party apps. The site features KFC branding, menu filtering, and a map of restaurant locations. Orders are only accepted during restaurant hours. This move helped KFC Chile gain more control over its sales channel and improve profit margins.
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RingCentral Contact Centre helped Côte Brasserie centralize all customer inquiries from nearly 100 UK locations. Before, each restaurant managed its... own calls and emails, causing inefficiency and inconsistent service. With RingCentral, Côte unified phone, email, and chat into one platform, improving response speed and customer experience. Skill-based routing and analytics reduced dropped calls and wait times. During COVID, the cloud-based system enabled remote work and rapid launch of Côte at Home delivery. Staff now use actionable data to optimize scheduling and boost sales.
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TripleseatDirect helped Hattie B’s unify all catering and event operations into one platform. The restaurant group replaced disconnected tools with... a single dashboard, streamlining production, timing, and customer information. With Tripleseat, they gained full visibility into guest history and improved collaboration across 12 locations. The team sold over 150 "Whole Fried Turkey" units in a single limited time offer. LTO sales increased dramatically after switching to TripleseatDirect.
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TripleseatDirect helped Hattie B’s unify all catering and event operations into one platform. The restaurant group replaced disconnected tools with... a single dashboard, streamlining production, timing, and customer information. With Tripleseat, they gained full visibility into guest history and improved collaboration across 12 locations. The team sold over 150 "Whole Fried Turkey" units in a single limited time offer. LTO sales increased dramatically after switching to TripleseatDirect.
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Condado Tacos used BizLibrary to boost internal promotions and employee retention. Their Managers in Training program blends in-person and BizLibrary-powered... soft skills training. This led to a 70% internal promotion rate. Both managers and frontline staff benefit from ongoing, bite-sized learning. BizLibrary content helps Condado Tacos align training with their core values and mission.
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Coggno helped Subway deliver food safety training to many temporary and part-time employees. Subway faced problems with traditional training methods... and needed a flexible solution. Coggno’s Virtual Training Kiosk let employees access courses and get certified using management laptops. The platform allowed Subway to customize training for each state. This improved food safety and supported Subway’s fast-paced operations.
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ELB Learning built a custom leadership training program for a global QSR chain. The program, called "Leading Self," focused on... accountability, collaboration, self-development, and customer focus. ELB Learning designed in-person sessions with follow-up eLearning courses. The training included activities, breakout sessions, and collaborative assignments. The goal was to engage global managers and build a vibrant learning community.
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Snipp powered the Subway Footlong Pass program in Canada. Subway wanted to bring their Footlong Pass to Canadian MVP Reward... members. Snipp provided a mobile-optimized microsite for pass purchases. The pass gave members 50% off a sub each day in June. Snipp managed secure payments, tax tracking, rewards integration, and customer service. This helped Subway deliver a smooth and secure experience for their loyalty members.
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Maggiano's Little Italy wanted to promote their 44 locations as wedding venues. They launched a contest with Strutta's Contest PRO... package, where couples shared wishes through photos and essays. The contest attracted 8,850 visits on the first day. Maggiano's used social media and press releases to boost engagement. They received 874 submissions and 11,920 votes. The contest helped drive significant traffic to their site.
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Votigo powered Chipotle's "Wrap What You Love" UGC photo contest, driving 1. 23 million unique visitors in 30 days. Fans...submitted 1,349 photos and cast 96,000 votes using a custom microsite and Goldify photo tool. The campaign included Facebook integration, real-time galleries, and a $1 donation to FamilyFarmed.org for every entry. Votigo managed hosting, moderation, and legal compliance, letting Chipotle focus on brand engagement and social media marketing.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Personalize. AI helped a major U.S. quick-service restaurant chain boost customer engagement. The brand used AI-driven personalization to target offers...and increase loyalty. This led to over $100 million in new revenue and a 70% rise in net revenue per targeted customer. The marketing ROI reached 4x. The solution used real-time data and multivariate testing to match offers to customer preferences.
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Validity’s Sender Certification and Everest platform helped Pizza Hut Restaurants UK reach a ~99. 9% inbox placement rate. The team...achieved a 15x ROI from Certification. They now get three million more emails per year into inboxes. Everest’s tools improved targeting and reduced spam complaints. Pizza Hut UK can now run campaigns quickly and with confidence.
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Burger King used Displayce’s programmatic DOOH platform to promote its Squid Game partnership across France. The campaign ran on 6,837... screens at 3,424 locations, targeting areas near Burger King restaurants. Ads were shown during key mealtimes and tailored by location radius for maximum relevance. The campaign delivered 16,471,000 DOOH impressions and 2,223,000 plays. This approach boosted brand recall and drove foot traffic to Burger King locations.
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NT Technology ran a programmatic ad campaign for Fusion Sushi. The campaign brought 2,196 successful orders. Revenue reached 99,699 BYN,... 8.8 times the ad spend. The average cost per order dropped by 50.88%. ROI was 774.6%. Fusion Sushi praised NT Technology for effective setup and support. The campaign used dynamic remarketing and multi-channel targeting.
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Choozle helped a national quick-service restaurant chain reach new audiences. The chain wanted to extend its TV ads to people... not using cable. Using Choozle, they ran connected TV ads in targeted DMAs. They reached viewers on platforms like DIRECTV Now and Sling TV. The campaign achieved a 95% video completion rate. The restaurant reached its top ten DMAs and mid-tier markets with premium TV content.
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Maptitude mapping software helps CKE Restaurant Holdings manage franchise territories for Carl's Jr. and Hardee's. CKE uses Maptitude to unify... location data, create market maps, and assign exclusive trade areas. The tool lets CKE evaluate site potential using demographics and competition data. Franchisees get clear maps to avoid territory overlap and maximize store revenue. Maptitude supports site selection, territory delineation, and real estate analysis for CKE's 3,300+ locations.
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Comarch Loyalty Marketing Platform helped KFC France grow its loyalty program from 380,000 to over 1 million members in one year. KFC wanted to... boost customer engagement and sales in a crowded fast-food market. The platform enabled real-time, omnichannel loyalty experiences and deeper customer insights. Loyal customers spent 10% more than non-members. KFC chose Comarch for its easy integration and SaaS model.
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Comarch Loyalty Marketing Platform helped KFC France grow its loyalty program from 380,000 to over 1 million members in one year. KFC wanted to... boost customer engagement and sales in a crowded fast-food market. The platform enabled real-time, omnichannel loyalty experiences and deeper customer insights. Loyal customers spent 10% more than non-members. KFC chose Comarch for its easy integration and SaaS model.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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Sinch Engage helped P’Nut Street Noodles boost sales by 50%. The restaurant chain struggled with low email engagement. They used... SMS for HubSpot to send instant, personalized offers. This improved customer retention and made communication faster. Automated workflows saved time for the marketing team. The result was more repeat orders and stronger customer loyalty.
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Wendy's used Oracle Cloud ERP, EPM, and HCM to modernize its business systems. The company replaced an outdated Oracle E-Business... Suite to improve efficiency and support users across devices. Oracle Cloud helped Wendy's simplify financial reporting, automate workflows, and connect planning across business units. Franchisees benefited from a new billing management solution. The cloud-based HCM system enabled real-time HR insights and better employee engagement. Wendy's unified its finance, HR, and operations for faster, more reliable service.
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