Brierley's B-Stamp technology helped Sapporo Lion win the Loyalty360 Customer Engagement & Experience Platinum Award. Sapporo Lion used Brierley's B-Stamp and the Yebisu Bar mobile app to track and r...eward individual customers at over 20 bar locations in Japan. Before this, Sapporo struggled to build loyalty and track customer habits. The new program enabled personal engagement and menu updates based on customer data. Sapporo saw triple digit increases in customer engagement after launching the program.
LoyLap helped Cornucopia Restaurant in Dublin move from tradition to technology. The restaurant used LoyLap for custom gift vouchers and table ordering, making it easier for customers to order and pa...y. Staff manage inventory with daily counts and real-time updates, so customers never miss out on fresh items. The support team at LoyLap is quick to help and understands the restaurant’s needs. Cornucopia now serves customers better and generates more revenue while keeping its unique atmosphere.
Stamp Me helped Caffeina launch a digital loyalty program for their cafe. Customers join by downloading the app or scanning a QR code, earning a free coffee at sign up. The program uses a digital pun...ch card: buy five coffees, get one free. Over 1,000 stamps have been issued since October 2024, with hundreds of rewards redeemed. The contactless StampPod™ device keeps the process fast and easy, even during busy times.
Eeetwell is a fast-casual restaurant chain with 14 locations in Malta and Belgium. They needed better payment solutions for their franchises. Trust Payments provided point of sale terminals and a pay...ment processing gateway. This made payments faster and allowed next day settlement. Eeetwell's transaction processes became more efficient and secure.
Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch delivered a new loyalty platform in 9 months. The sys...tem supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
Eagle Eye helped PizzaExpress launch the first omnichannel loyalty program in the UK. PizzaExpress wanted to track and reward customer interactions across restaurants, delivery, and supermarkets. Eag...le Eye's solution let customers earn digital stamps for every purchase, no matter the channel. In the first 12 months, PizzaExpress gained 2 million customers. 25% of sales linked to the loyalty program. The program saw 2.2 million stamp card transactions per year.
iLoyal helped Awful Annie’s, a popular brunch spot in Northern California, launch a full-service email marketing program. Awful Annie’s wanted to connect with guests, promote specials, and manage the...ir guest list more easily. iLoyal set up monthly promotions, holiday campaigns, and personalized birthday offers. The program increased repeat visits and built stronger customer relationships. Awful Annie’s now keeps guests engaged and fills tables with targeted email campaigns.
Movylo helped Brewlab, a pub in Charleston, USA, build customer loyalty. Brewlab used Movylo to run loyalty programs, send newsletters, and automate marketing. They offered a BOGO bonus and Movylo ca...ptured 184 customers in less than 2 months. The platform automated customer engagement and increased sales every month. Brewlab moved all marketing efforts from Mailchimp to Movylo for better results.
TASK helped Luby's, a Texas-based restaurant chain with 37 locations, modernize its operations. Luby's used TASK's point of sale, mobile POS tablets, self-serve kiosks, enterprise management, online ...ordering, API, and reporting tools. These digital solutions improved customer experience and made operations more efficient. Luby's is now able to grow its customer base and boost sales while keeping its traditional style. The partnership helps Luby's stay relevant in the restaurant industry.
Indonesia’s largest restaurant chain
- Restaurants
Tada’s Delivery Order system helped Indonesia’s largest restaurant chain grow revenue by 19.3% during the pandemic. The chain used Tada to launch its own web and white label apps for online ordering.... This let them avoid third-party delivery fees and keep more profit. They also improved customer retention with an integrated loyalty app. Using different messaging channels increased engagement and repeat purchases.
Milk Bar wanted to increase the average order value (AOV) of their online sales. They used Rise.ai's Omnichannel Store Credit Program to offer a promotion: buy over $75, get $10 in store credit. This... credit could be used online or in-store. The campaign led to a 9% increase in AOV. Over 9,000 customers received store credit, and more than 10% used it in the first month. Customers who used their credit spent 7.6 times more than their initial reward, generating over $70,000 in upsell revenue.
SpotOn Teamwork helped Adalina save $500-$800 in weekly labor costs. The restaurant cut 1 hour per week on clock-in review and sped up schedule approval by up to 2 days. Adalina's team found the poin...t-of-sale system easy to use. The solution improved team management, ordering, and business insights. SpotOn's customer service built a strong partnership with Adalina.
Yollty helped Cereal Lovers, a Luxembourg coffee shop, launch a digital loyalty program. The shop wanted to move away from paper cards and reward loyal customers safely during COVID-19. With Yollty, ...they offer a free coffee after 8 visits. The digital solution is flexible and easy to use. Cereal Lovers rates Yollty a 10 for making customer rewards simple.
Craver is a mobile app platform for restaurants. Hometown Juice & Coffee switched to Craver after their old app could not meet their needs. Craver now powers 32% of Hometown’s revenue, with one third... of orders coming through the app. The app’s features like order throttling, pick-up time management, and intelligent upselling increased average order value and improved customer loyalty. Repeat customers spend up to 80% more per month and order 1.5x more often using Craver.
Eber helped Mr.TukTuk launch a loyalty program. Mr.TukTuk wanted to turn occasional diners into loyal customers. They used Eber's loyalty marketing platform. After launching the program, Mr.TukTuk sa...w more repeat visits. The CEO of Mr.TukTuk shared positive feedback about the results.
Epsilon helped Bar Louie improve their marketing. Bar Louie used Epsilon's solution to reach more customers. The solution made it easier for Bar Louie to connect with guests. Bar Louie saw better eng...agement with their marketing. The partnership helped Bar Louie grow their business.
Mobivity's Connected Rewards program helped Checkers & Rally's re-engage lapsed customers using mobile gaming. The restaurant chain saw higher redemption rates and strong financial gains. Marketing c...osts went down with strategic reimbursements. The program blended mobile games with real-world rewards. This approach boosted customer loyalty and engagement.
Como powered Burger King Israel's loyalty program. The goal was to boost sales among loyalty club members. Burger King ran two campaigns: a Double Whopper deal and a digital scratch card reward. Thes...e campaigns doubled purchases by club members and increased their spending by 74%. The loyalty club grew five times in size in one month.
Loyalzoo helped Bosa Donuts launch a digital loyalty program. The business faced tough competition and wanted to keep customers coming back. They used automated marketing messages and tiered rewards ...to boost engagement. In 3 years, 2292 customers joined the program. Average customer spend went up by 19.8%. Customer retention improved.
Cheetah Digital by Marigold helped Bakers Delight launch the Dough Getters loyalty program. Bakers Delight wanted to increase customer visits and attract new buyers. The new program replaced a 20-yea...r-old stamp card system. Customers could join and earn rewards in-store or online. After the rollout, Bakers Delight saw basket size grow by more than 20%. The program made it easy for customers to get rewards and for the company to track customer behavior.
Preferred Patron Loyalty helped Happy Lemon USA grow its loyalty program to over 200,000 members in two years. The platform unified 135 franchise stores under one system, offering multi-level marketi...ng control and analytics. Franchisees used points-based rewards, regional campaigns, and gift cards to boost customer engagement. The solution delivered zero downtime and millions in program-related revenue. Franchise owners and customers saw higher satisfaction and more frequent visits.
Paytronix helped Alltown Fresh launch a new guest loyalty program, order and delivery service, and a custom mobile app. The Fresh with Benefits program lets guests earn and redeem rewards for food an...d fuel. The app supports contactless payments and custom food orders. Most mobile and online orders are for takeout or curbside pickup. Guests can alert the store of their arrival for a smooth curbside experience. The solution increased customer engagement and made ordering easier.
Thanx helped Big Chicken overhaul its loyalty program and digital experience. Before Thanx, digital sales were only 11% of revenue and loyalty engagement was low. With Thanx, Big Chicken launched a n...ew app, gamified loyalty tiers, and personalized marketing. App revenue grew by 40% and web revenue by 23%. Digital sales rose to 25% of total revenue in six months. Repeat visits increased by 24%.
PromoRepublic helped Joey's Restaurants grow its local search and social media engagement. Joey's needed a scalable way to keep branding consistent and automate marketing for over 60 locations. Promo...Republic provided tools for social media marketing, review management, digital asset management, and analytics. As a result, Joey's saw a 59% increase in social media impressions, a 145% jump in Google Maps views, 121% more direction requests, and 74% growth in social media engagement.
FLYE used social media marketing to help Chick-fil-A promote its lunch menu. They geo-fenced each location and reached out to local social media users with personalized offers. The campaign included ...promotions and free food giveaways. This approach made customers feel special and boosted brand awareness. Chick-fil-A saw a 40% increase in promotion redemptions.
Pasibus uses Brand24 to track customer feedback and improve marketing. They monitor online mentions, influencer impact, and brand sentiment. Brand24 helps them measure ROI from influencer campaigns a...nd plan budgets better. Pasibus also uses customer insights to shape new menu items and plan expansion. This data-driven approach helps Pasibus grow and connect with customers.
Onclusive Social helped Nando's Malaysia drive digital transformation with social listening. The team used AI-powered tools to monitor online conversations and track trends. They improved customer se...rvice and marketing by using real-time data. Social intelligence helped them spot issues early and protect brand reputation. The company used insights to address customer complaints quickly and improve the dining experience.
SocialModo helped Wild Eggs boost brand awareness and franchise leads. The 90-day pilot ran social media posts and ads for five locations. Content posts got 330,000+ impressions and 609 new page like...s. Web traffic ads drove 5,800+ website visits at $0.36 per visit. Franchise ads brought in 116 leads at $12.24 per lead. Wild Eggs used SocialModo to manage content, track results, and get real-time reports.
Sendible helped Sage Restaurant Group improve team collaboration across multiple locations. The platform made it easier to manage social media content and scheduling. Sage Restaurant Group used Sendi...ble's features to streamline communication and boost efficiency. The solution supported better teamwork and organization for their restaurant business.
FSQ Attribution helped a quick-service restaurant measure the impact of ads on visits, transactions, and sales. The restaurant wanted real-time analysis of all conversions. Using FSQ Attribution, the...y saw a 42.43% lift in transactions, 42.09% lift in sales, and a 10.35% lift in visits. These results beat industry benchmarks for sales and transactions. The average basket size also increased to $12.02.
Papa Johns used Sprout Social to improve their social media management. Before Sprout, they struggled with slow response times and managing many accounts. With Sprout Social, they used features like ...Smart Inbox and social listening to streamline their workflow. They cut customer service response time in half and now manage over 600 cases a week. The team saved more than 830 hours a year and saw better engagement with their audience.
Cool Tabs helped Domino's Pizza run a campaign on Instagram to promote their new American Legends pizzas. The campaign used a draw and coupon codes to attract users. Over 34,400 people joined the dra...w and more than 16,000 new followers joined Domino's Instagram. 334 winners received free pizzas. The campaign increased brand awareness and social media engagement. Quality content and simple contests helped Domino's grow their online community.
SocialDog helpedカレーハウス11イマサ use Twitter to connect with regular customers. The restaurant wanted to build loyalty, not just attract new visitors. SocialDog made it easy to schedule posts and analyze ...data. Campaigns like "make your own curry" increased customer engagement. Tracked results showed a 20% rise in topping sales and higher customer spending. Twitter became a key tool for building a loyal fan base.
Later Influence helped Habit Burger & Grill boost brand awareness during the Big Game weekend. Habit used Later Influence to run a creator-led campaign with six influencers on TikTok and Instagram. T...he campaign featured food trucks, street activations, and engaging content. It generated 10.5 million impressions, 186,000 engagements, and 44 pieces of content. The campaign turned national buzz into real results for Habit Burger & Grill.
Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
Braze helped Pizza Hut improve its customer engagement. Pizza Hut used Braze to launch a machine learning multivariate test for email. This new approach led to a 30% increase in transactions. Revenue... went up by 21%. Profit increased by 10%. Braze made it easy for Pizza Hut to use more channels and personalize messages for customers.
Shake Shack used OneSignal to improve their mobile app experience. They wanted to boost customer engagement and make their digital experience better. With OneSignal, they sent push notifications and ...in-app messages to promote new menu items and special offers. This helped them grow their subscriber base by 184%. They also saw a 52.7% increase in year-over-year customer retention. Their campaigns had high click-through rates and drove more orders.
Vibes Platform helps Chipotle use SMS marketing and automation to reach customers with timely, engaging messages. Chipotle wanted to better understand guests and deliver targeted promotions, especial...ly as data privacy changes made this harder. With Vibes, Chipotle optimized messaging to its 30 million loyalty members. Their text campaigns achieved a 4x higher click-thru rate than email. Over 3 million digital wallet loyalty cards are now saved by rewards members. Chipotle credits Vibes for enabling fast, secure delivery of personalized offers at scale.
Airship helped Caribou Coffee boost app engagement. Caribou used Airship to send push notifications and in-app messages. Daily active users increased by 127% on days with push notifications. Five tim...es more users engaged with the Message Center than with push alone. App traffic doubled when Caribou promoted a new trivia feature using Airship. 59% of Caribou's 575,000 app users now opt in to push notifications.
KFC improved its conversion rate by over 5% using Insider's platform. They reduced homepage drop-offs by 13% with real-time personalized notifications. KFC serves over 12 million customers daily in 1...10 countries. In Hong Kong, KFC has over 60 branches and serves 1.5 million customers monthly.
MoEngage helped Domino’s improve customer engagement across app, website, and in-store channels. Domino’s used MoEngage to track customer drop-offs and re-engage users in real time. The solution enab...led multiple automated customer journeys and supported the 'Cheesy Rewards' loyalty program. Domino’s saw a 20% uplift in revenue from its loyalty management program. The brand achieved better customer experiences and increased incremental revenue.
A sushi restaurant in northern California
- Restaurants
Colligso SpotIn and MailIn helped a sushi restaurant in northern California during the COVID-19 shutdown. The restaurant used WiFi-based customer data collection and calendar-driven email marketing t...o reach customers. Colligso set up and adjusted email campaigns to promote delivery and pickup options. The restaurant changed messages based on customer response and new regulations. The owner reported more delivery orders and said the email campaigns worked.
Flybuy helped City Barbeque boost loyalty check-ins in their drive-thru. The solution uses Bluetooth to detect customers and send loyalty info to the Point-of-Sale system. This made check-ins automat...ic and easy. Loyalty check-ins in the drive-thru rose from 4% to 15%. Guests and staff now enjoy faster service and a smoother experience.
Coupontools helped Boizao Grill Restaurant in São Paulo, Brazil, promote special offers using mobile coupons. The restaurant shared these coupons on their website, Facebook page, and through online a...ds. Customers now use QR codes instead of printed offers, making redemption easier. The restaurant saw more customers and found the process faster and more convenient. Customers enjoy the convenience of digital coupons.
Branch helped Domino's Indonesia grow new users by 29% each quarter. Domino's used Branch deep links and QR codes to drive users from many platforms to their mobile app. This made it easier for peopl...e to order and cut distractions from super apps. The campaign cut cost per registration by 50%. Domino's also used Branch to personalize offers and boost app conversions.
doForms mobile forms helped Magnum Foods replace paper-based store reviews for their 36 Little Caesar locations. Before doForms, supervisors struggled with paper forms, low compliance, and slow repor...ting. With doForms, they now complete and submit forms quickly on mobile devices. Productivity increased, reviews are more accurate, and paperwork is gone. Magnum Foods saw a higher completion rate and can now access historical audit data instantly.
Via 313 Pizzeria faced challenges with limited visibility and lost guests using their existing feedback tools. They implemented Ovation to improve guest recovery and operational insights. As a result..., their Google rating improved from 4.1 to 4.7, and they enhanced their operational efficiency by adjusting labor schedules based on data insights. This led to better guest experiences and increased sales.
Someburros is a fast casual Mexican restaurant with 8 locations. They wanted to measure customer service and gather feedback from all their stores. ServiceGuru helped them collect more guest feedback... and encouraged customers to share their experiences online. They collected 51,278 reviews and 31,278 survey answers. They gained over 1,600 new email addresses for marketing. Their Google rating went up by 5% and reviews posted to Google increased by 55%.
Delighted eNPS helps ChowNow improve employee experience. ChowNow uses Delighted to send quarterly eNPS surveys by email. The HR team tracks feedback trends and acts on employee input. They follow up... with both promoters and detractors to address concerns. This process helps ChowNow keep employees engaged and improve workplace culture.
Harvey's, a popular Canadian burger chain, wanted to understand customer preferences for new Limited Time Offers (LTOs). They needed a cost-effective and timely solution. Harvey's used Methodify's mo...nadic concept test to engage specific customer segments. This allowed them to test six different LTO options and incorporate the findings into their marketing plans.
Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs. Medallia's platform made it easy to capture and analyz...e this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs. Medallia's platform made it easy to capture and analyz...e this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs. Medallia's platform made it easy to capture and analyz...e this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
InputKit helped Café Liégeois Canada Inc. boost its Google rating from 4.3 to 4.7 stars. The store collected 680 new reviews, growing from 116 to 796. InputKit identified 70 unhappy customers and hel...ped recover 25% of them. The business saw a 167x return on investment and a 43% increase in return per dollar spent on Google Ads. Over 1,200 customer interactions improved loyalty and follow-up.
Zonka Feedback helps Jones The Grocer improve customer experience in all its restaurants. The company needed a complete feedback system. Zonka Feedback provided tools to collect and measure customer ...feedback. This helped Jones The Grocer understand guest needs and improve service. The solution supports better decision-making for restaurant operations.
QuestionPro panel management software helped Potbelly grow its customer panel and improve research. Potbelly used the platform to listen to customers and build a strong community. The software was ea...sy to use and quick to set up. Potbelly valued the consulting and education hours included. The marketing insights team praised QuestionPro for great customer service and support.
InMoment helped McDonald’s Australia fix slow and inconsistent customer feedback resolution. They connected their CRM with InMoment to create a single view of each customer. This let them track and s...olve issues faster across all restaurants. Response times improved by 96%. Franchisees and support teams worked better together. Service recovery efforts led to higher customer spending.
Qlik helps Domino’s use real-time data and analytics to improve efficiency and customer service. The solution gives Domino’s better insights into operations. This leads to faster decisions and improv...ed sales. Domino’s uses Qlik to track key business metrics. The company sees better customer experiences and higher sales with Qlik analytics.
Qlik helps Domino’s use real-time data and analytics to improve efficiency and customer service. The solution gives Domino’s better insights into operations. This leads to faster decisions and improv...ed sales. Domino’s uses Qlik to track key business metrics. The company sees better customer experiences and higher sales with Qlik analytics.
Jedox helped McDonald’s Switzerland automate planning and reporting for 173 restaurants. Before Jedox, collecting and consolidating performance data from franchisees took too much time. With Jedox Cl...oud, managers now access key reports in the field. The solution integrates CSV data, generates reports by region and restaurant, and updates at the push of a button. McDonald’s uses Jedox for cash flow, budgeting, and expense tracking, saving significant time and resources.
ThoughtSpot helped Chick-fil-A improve analytics efficiency. Chick-fil-A used Amazon Redshift and S3 but analysts spent too much time on data requests. With ThoughtSpot, business users search and ana...lyze data themselves. This freed up analysts to focus on higher value work. Before, it took 3–8 days to answer requests. Now, users get answers faster and analysts train users to use ThoughtSpot. Chick-fil-A expects up to 20,000 users as they expand the solution.
Stonefield Query for HEAT helped XPIENT Solutions replace Crystal Reports for their help desk reporting. XPIENT needed a tool that was easy to use and did not require advanced technical skills. With ...Stonefield Query, they now generate daily reports for clients at no extra cost. The help desk can create new reports instantly while on the phone with clients. This improved customer service and set them apart from competitors. XPIENT uses Stonefield Query daily for trend analysis, ticket creation, and internal reporting.
Civis Platform helped McDonald's North America transform its marketing with data science. McDonald's used Civis to build a single source of customer truth by consolidating data from stores, apps, and... research. This enabled a 360-degree view of each customer. The team shifted from traditional metrics to measuring real purchase behavior. Personalized marketing campaigns using this data drove 3–5x higher same-store sales compared to traditional campaigns. McDonald's now runs more effective, data-driven marketing programs.
Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them a platform for unified data and observability. This helped Domin...o's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
Chick-fil-A needed a better way to handle their EBS operational reporting. They chose SplashBI to help with this challenge. The company wanted a solution that would work well now and in the future. S...plashBI helped Chick-fil-A start a new journey in digital transformation. The story shows how Chick-fil-A used SplashBI to improve their reporting.
TARGIT Decision Suite helped TXB Stores improve decision-making and business growth. TXB needed a BI solution to connect data from their PDI management system and ERP tool. TARGIT integrated these so...urces and replaced slow manual reporting. Finance teams now build reports in minutes. TXB identified and resolved over $250,000 in employee theft using exception reports. The company can now measure customer counts, ticket size, and product combinations for better management.
GoodData helped Firehouse Subs improve analytics and reporting for its franchises. Before, the company had messy data and slow manual reports. GoodData dashboards made it easy for franchises to track... performance and compare results. Employee productivity went up. Franchise revenues and scorecard metrics improved. Firehouse Subs saw a 683% ROI, payback in 0.2 years, and an average annual benefit of $1,423,312.
Restaurants examples of Driving Business Value with Email Marketing
The Honey Baked Ham Company
- Restaurants
Emma HQ helped The Honey Baked Ham Company improve email marketing for over 400 stores. The company switched from Fishbowl to Emma HQ for better account structure and customer service. Store managers... now create emails easily, and the approvals process saves time and keeps branding strong. A re-engagement campaign led to a 23% increase in open rates. The team tracks offers, opens, and clicks to boost store traffic and engagement.
Domino's increased their APN conversion rate by 23% using Netcore's Customer Engagement Platform. This led to more orders being placed. The success story highlights the impact of the platform on Domi...no's business.
Epsilon helped Bar Louie improve their marketing. Bar Louie used Epsilon's solution to reach more customers. The solution made it easier for Bar Louie to connect with guests. Bar Louie saw better eng...agement with their marketing. The partnership helped Bar Louie grow their business.
Brevo Wallet helped Buffalo Grill digitize its loyalty program. The restaurant chain launched "The Buffalo Pass," a mobile-only digital loyalty card. Customers get offers updated automatically and re...wards from their first visit. In 6 months, 500,000 wallet cards were activated. The program achieved a 92% retention rate. 75% of downloads happened in the restaurant.
Marigold Loyalty helped Chicken Salad Chick grow active loyalty membership by 5x in six months. The brand needed a scalable, flexible loyalty platform for 300+ locations. Marigold delivered branded r...ewards, real-time reporting, and easy onboarding. The new program reached over 600,000 active members in half a year. Members now visit more often and spend more, driving clear ROI. Franchise teams gained insights into guest behavior, boosting retention and lifetime value.
Domino’s wanted to improve their email marketing. They used their brand colors and a modular design in their emails. They highlighted their loyalty program at the top of the email. They used dynamic ...background images and clear calls to action. The new design made their emails more engaging and easy to update.
Cheetah Digital by Marigold helped Bakers Delight launch the Dough Getters loyalty program. Bakers Delight wanted to increase customer visits and attract new buyers. The new program replaced a 20-yea...r-old stamp card system. Customers could join and earn rewards in-store or online. After the rollout, Bakers Delight saw basket size grow by more than 20%. The program made it easy for customers to get rewards and for the company to track customer behavior.
Restauranteers wanted to help diners in Seattle reserve tables and save money at local restaurants. Railsware built the full product, handling both front-end and back-end development, plus design. Th...e team created a booking engine that let users reserve tables online or let the site pick a restaurant for them. The project launched with a small team and included features for custom reservations and user preferences.
Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and order. The solution increased guest choice and improved the custom...er experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
iPost helped Restaurant.com manage high-volume email marketing. Restaurant.com needed to send millions of personalized emails every hour. iPost provided a lower-cost, easy-to-use platform with strong... burst sending and custom infrastructure. Restaurant.com improved deliverability, migrated data smoothly, and gained better usability. The marketing team unified campaigns and increased efficiency with iPost’s features.
Top Stories in Restaurants about adoption of {catgeory} software
Bagel Market
- Restaurants
Bagel Market in New York had trouble with paper menus. Customers found it hard to order quickly. They needed a better way to show their large menu. They used DotSignage to set up 22 digital menu boar...ds. The new system made it easier for customers to see and choose menu items. Order times got faster and more people tried different foods. The customer experience improved a lot.
BrightSign Series 5 players and 22Miles CMS power Splash Sports Bar’s digital signage. The system controls nearly 100 screens and multiple content zones. Staff can manage five to eight IPTV channel f...eeds for live sports, promotions, and events. The solution enables real-time updates and synchronized content. Splash Sports Bar delivers a dynamic fan experience with minimal operational effort.
NoviSign digital signage helped Alladin Restaurant in Erfurt, Germany, move to digital menu boards. The restaurant needed a low-cost, flexible solution to attract more customers and show live order s...tatus. NoviSign worked with the owners to install displays and connect the system to their cashier software. The digital screens show menu items, order numbers, and wait times. Customers enjoy the new displays, and revenues have stabilized during the pandemic. The owner says NoviSign is easy to use and works with many types of hardware.
YCD Multimedia's RAMP digital signage platform helped Aroma Espresso Bar modernize their cafes and manage promotions easily. Aroma used digital menu boards and synchronized content to create a destin...ation dining experience. The system let them control pricing and promotions remotely, saving time and money. After installing the solution, Aroma saw a 68% increase in promoted dessert sales and a 52% increase in promoted coffee and pastry sales. They also reduced costs for printing, distribution, and logistics.
Domino’s Pizza Greece wanted to replace their old digital menu board system. They needed a solution that was easy to use and could be managed from their headquarters. They chose Yodeck and installed ...screens in all their stores. The new system lets them control content from one place and show promotions to customers. This helped them boost sales and create a modern store environment.
Ritual Cafe uses Rise Vision's digital signage to update their menu board easily. They can reflect new promotions and changes quickly. The process was simple for them. They plan to add more displays.
TelemetryTV helped Chopt Creative Salad Co. manage digital signage across 35 locations. Before, Chopt spent a lot of time and money updating screens and fixing device issues. With TelemetryTV, they c...an update content remotely and keep menus current. The platform cut device deployment time in half and reduced support tickets by over 80%. Chopt now uses QR codes for easy ordering and gets real-time device health alerts, making operations smoother.
Mvix Ceeno digital signage helped Planet Pizza modernize its 11 fast-casual restaurant locations. The chain replaced costly paper menus with digital menu boards, making menu changes easier and faster.... The system offers remote updates, HD displays, and no subscription fees. Planet Pizza now promotes specials and updates menus across all stores with less effort. The digital signage shows customers the brand invests in technology and improvement.
Cider Press Café wanted to make it easier for guests to know about their daily specials. Before, servers had to explain many specials, but sometimes they were too busy. This meant guests missed out o...n some menu items. With Kitcast, the café now uses digital boards to show specials and create a welcoming atmosphere. The owners say Kitcast had the right features they needed. Now, guests can see all the specials easily.
Top Stories in Restaurants about adoption of {catgeory} software
Keventers
- Restaurants
Keventers is a well-known dairy brand with over 200 outlets. They had trouble making sure all employees and partners got the same training. They also struggled to keep employees engaged during COVID-...19 and had problems with store audits. Enthral LMS gave them a single platform for training and managing content. The solution helped Keventers train everyone the same way, manage onboarding, and improve audits and compliance.
Chopt Creative Salad Company used Wisetail LMS to improve their training. They added Observation Checklists to their blended learning. This helped them close the loop on training.
Absorb LMS helped A&W Canada standardize training across 900 restaurant locations. The company needed a scalable and easy-to-use learning management system. Absorb LMS provided a customized restauran...t learning solution. This solution supported brand integrity and consistent employee onboarding. A&W Canada improved training delivery for all locations.
BizLibrary helps Condado Tacos train staff and boost internal promotions. The MIT Program uses BizLibrary’s Leadership Playbook for hard and soft skills. Trainees complete six weeks of in-person trai...ning and two weeks of BizLibrary-powered soft skills. This program supports a 70% internal promotion rate. Frontline staff also access short, engaging training content. Condado Tacos values content that fits their 'Come as You Are' mission.
Noodles & Co. used the solution to solve a business challenge. The company wanted better results. They implemented the product and saw improvements. The case study shares their experience and outcome...s.
SmarterU LMS helped Pizza Delight improve its training program. The restaurant chain needed better training for over 1,200 employees across 70 locations. SmarterU made it easy to add new courses and ...use gamification to keep staff interested. Managers gained control to assign and track training. The new system helped Pizza Delight speed up onboarding, cut costs, and improve food and service quality.
Coggno's Virtual Training Kiosk helped Subway improve food safety training for its employees. Subway faced problems training many temporary and part-time workers who lacked corporate emails or workst...ations. Coggno provided a branded online platform where employees could access, complete, and certify in food safety courses. Subway management could buy and assign training licenses as needed. The platform allowed for state-specific training content and was easy to use. This solution improved training efficiency and food safety for Subway.
McDonald's faced challenges with brand consistency and outdated training methods. They adopted EchoInk to modernize operations and provide real-time, interactive training. This led to $30 million in ...annual labor cost savings and reduced training time by 10 hours per new crew member. Training content was also translated into 12 languages, improving global accessibility.
Parseur helped Barberitos automate order data entry from third-party delivery platforms. Before Parseur, Barberitos struggled to integrate digital orders into their POS system, leading to errors and ...manual work. With Parseur, they cut digital order errors by half and eliminated the need for extra tablets. Digital sales grew from 5% to 30% during the pandemic, then stabilized at 20-22%. Parseur enabled smooth data flow into their POS, improving accuracy and guest satisfaction.
Bloomreach Engagement helped Popeyes UK connect offline purchase data with online loyalty programs. Before, 75% of orders from kiosks were anonymous, making follow-up hard. Bloomreach unified data fr...om tills, kiosks, Wi-Fi, and surveys into one platform. Popeyes UK captured 20% of in-restaurant purchase data and used it for targeted loyalty campaigns. This led to a 3x increase in repeat visits and an 8% revenue boost since launch.
Cheetah Digital by Marigold helped Bakers Delight launch the Dough Getters loyalty program. Bakers Delight wanted to increase customer visits and attract new buyers. The new program replaced a 20-yea...r-old stamp card system. Customers could join and earn rewards in-store or online. After the rollout, Bakers Delight saw basket size grow by more than 20%. The program made it easy for customers to get rewards and for the company to track customer behavior.
SAP Emarsys helped Pizza Hut improve customer loyalty with data-driven, personalized marketing. Pizza Hut used SAP Emarsys to connect data from web, app, and sales for better insights. They created t...argeted campaigns like abandoned cart reminders and loyalty offers. Results included a 3X conversion increase from real-time behavioral reminders, a 195% rise in loyalty program signups from one A/B test, 34% more engagement from post-purchase campaigns, and 15% SMS conversion through omnichannel onboarding.
AIQUA by Appier helped 버거킹 boost website conversion rates by 31%. The team used AI-driven personalization to send real-time, interactive marketing messages based on customer behavior. They ran creati...ve campaigns and seasonal events, raising coupon usage to 50% and increasing conversion rates by 6 percentage points during special promotions. AIQUA also enabled automated, cross-channel holiday marketing and personalized product recommendations using weather data, strengthening customer loyalty.
Marigold Loyalty helped Chicken Salad Chick grow active loyalty membership by 5x in six months. The brand needed a scalable, flexible loyalty platform for 300+ locations. Marigold delivered branded r...ewards, real-time reporting, and easy onboarding. The new program reached over 600,000 active members in half a year. Members now visit more often and spend more, driving clear ROI. Franchise teams gained insights into guest behavior, boosting retention and lifetime value.
RedEye helped Papa John's improve their email marketing. Papa John's used RedEye's interactive email content suite to make emails more engaging. They saw a 7.83% increase in last click conversion and... a 4.91% increase in average order value. The unsubscribe rate dropped by 30%. Unique click rate went up by 65.5%. Papa John's team found the platform easy to use and helpful for running personalized campaigns.
emfluence Marketing Platform helped Houlihan's Restaurants launch their Inspiralized menu with a paid social media campaign. The challenge was to attract health-focused guests and increase awareness ...for a new menu across 94 locations. emfluence ran ads on Pinterest, Instagram, Facebook, and Twitter. The campaign delivered 16.3 million social media impressions and 21,000 website clicks. 88% of web traffic from social media was from new visitors. The Inspiralized menu items stayed popular for 18 months after launch.
Uniqode's dynamic QR Codes helped Uncorked Jamaica boost takeout efficiency. The restaurant used QR Code refrigerator magnets and signs to let customers access updated menus quickly. This made orderi...ng faster and increased return takeout orders. The QR Codes also became a new marketing and communication channel, driving more visits and orders. Uniqode's analytics let the team track scans and plan promotions.
Hofbrauhaus Las Vegas increased their lead generation pace. They saw a 50% raise in prospecting productivity. The company is a 400-year-old beer hall and restaurant.
A&W Restaurants used Experiences by Jebbit to engage customers. 96% of visitors completed a quiz. 85% submitted lead info. 77% engaged with the quiz. They created fun experiences like 'National Root ...Beer Float Day'. The pandemic made them innovate.
KFC Chile used Spree Commerce to build its local delivery eCommerce platform. The goal was to let customers order food directly from the nearest restaurant for home or workplace delivery. The new sit...e uses KFC branding and offers features like product filtering and a map of locations. KFC Chile wanted to reduce reliance on third-party delivery apps and have more control over sales. The platform includes integrations with Google Analytics, Mercado Pago, and other tools to support online orders.
Leadium helped Fransmart boost franchise expansion by delivering 30+ investor leads each month. Fransmart struggled with outbound lead generation, poor data quality, and targeting the right regions. ...Leadium built a custom SDR pipeline, using data-driven tools to find qualified franchise investors. Fransmart saw a 77% email open rate and a 12% cold call connect rate. This improved their sales pipeline and reduced sales costs.
Adentro and Thanx helped Hopdoddy Burger Bar automate customer data capture and marketing. The integration drove $166,290 in tracked revenue and an 8.67:1 return on ad spend. Hopdoddy added over 52,0...00 new customers to their CRM in six months. Campaigns achieved a $2.33 cost-per-conversion and a 2.92% click-through rate. The solution unified customer data and eliminated manual entry, boosting marketing efficiency.
SalesWings helped Diversified Foodservice Supply (DFS) align sales and marketing teams. Before SalesWings, DFS had uncoordinated teams and poor lead qualification. SalesWings enabled accurate campaig...n tracking and improved lead scoring. DFS launched more revenue-driving campaigns and saw higher lead conversion rates. The platform increased efficiency and built stronger customer relationships.
Restaurants Success stories in Driving ROI and Results using SMS Marketing solutions
Deliveroo
- Restaurants
Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs. Medallia's platform made it easy to capture and analyz...e this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
Brian's Place Restaurant used SMS marketing to triple their sales. They created a VIP Text Club for exclusive promotions. This helped increase foot traffic during slow seasons. The restaurant also sa...w a boost in customer engagement with 818 Google reviews and a 4.7-star rating on Facebook.
SlickText helped Dog Haus grow to over 60 locations by boosting SMS marketing. Dog Haus gained 150,000 SMS subscribers and grew new store lists to 3,000+ before grand openings. On National Hot Dog Da...y, 15,000 people claimed mobile coupons with a 66% redemption rate. Location-based offers increased foot traffic and sales. SlickText's segmentation and growth tools drove rapid list growth and higher coupon redemptions.
FireText helped Paul Ainsworth's No.6 Restaurant use SMS marketing to announce an award nomination. The goal was to reach loyal customers and invite them to vote, boosting brand awareness. The team s...ent a personalized message to 16,643 people. The campaign achieved a 22.4% click-through rate, with 3,732 clicks and only one opt-out. The restaurant won both 'Best Restaurant Outside London' and 'Best Restaurant of the Year' awards after the campaign.
Sendlane helped Milk Bar boost email and SMS revenue by 27% in just three months. Milk Bar switched from Klaviyo to Sendlane for better pricing and unified email and SMS tools. The team found Sendlan...e easier to use and liked the unlimited contacts. SMS click through rates rose to 12.3%. Milk Bar now runs a more effective retention marketing strategy with Sendlane.
Blue Baker wanted a better way to reach its Gen Z customers. The restaurant used SimpleTexting to send promotional SMS messages. They sent emails first, then followed up with texts. The SMS campaigns... had a 1,900% higher click-through rate than email. Coupon redemptions increased by 162%. The team found SimpleTexting easy to use and effective.
Trumpia helped Chick-fil-A boost coupon redemption rates to 20% using mobile keyword technology. Chick-fil-A needed a better way to connect with customers and send promotions. The Virginia location u...sed Trumpia to collect contact information and send alerts. This solution improved customer engagement and marketing results. Chick-fil-A is a national fast food restaurant chain with over 1,600 locations.
Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data and improve local search results. The company made it easier to... show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
Fyle helped Voodoo Brewery gain real-time visibility over remote team spending. The finance team struggled to track receipts and manage compliance for employees who traveled often. Fyle digitized rec...eipts, centralized storage, and integrated with QuickBooks Online. The solution saved 15 hours per month on reconciliation. Approval time for receipts dropped from 2 business days to just minutes.
National Coffee and Baked Goods Retailer
- Restaurants
ngrok helped a national coffee and baked goods retailer connect over 10,000 stores and 20,000 PoS systems. The retailer needed secure, scalable, and reliable network connections for mobile ordering. ...Traditional setups were slow and complex, taking two IT staff and four weeks per store. ngrok provided secure mTLS tunnels, real-time data, and easy scaling. The solution improved transaction security, reduced setup time, and enhanced customer experience.
Talkspirit helped PUR etc. improve team communication and collaboration. PUR etc. had trouble sharing information across many sites and most staff had no work email. Talkspirit allowed everyone to co...nnect easily, even without email. The platform made onboarding smoother and helped new hires feel included. Teams saved time and worked together better. Staff felt more connected and informed every day.
Fellow Digitals helped Kaspar Schmauser, a German restaurant chain, improve workforce training and communication. The Kaspar Compass platform combines an intranet and LMS in one app. Employees access... training, company news, and resources anytime. The solution supports onboarding, safety training, and community interaction. Kaspar Schmauser reduced turnover and increased engagement by making learning and communication easy for all staff.
Tabidoo helped Bistro Bar Marina improve their order process. The restaurant used Tabidoo to automate routine tasks. They created custom reports and used the platform in multiple languages. Tabidoo m...ade their work with data easier. The team left Excel behind for a more efficient workflow.
Fusion Connect Call Center helped Alicart Restaurant Group keep orders coming in during the COVID-19 pandemic. When dining rooms closed, Alicart used Fusion Connect's cloud-based call center to let r...emote staff take phone orders for curbside pickup and delivery. The app was easy to set up and use, with new agents taking orders within 15 minutes. Multiple agents could handle high call volumes, so Alicart did not miss customer calls. This solution let Alicart maintain business and provide a personal touch, even as most locations closed.
Top Stories in Restaurants about adoption of {catgeory} software
Tartares & Co
- Restaurants
Customer Alliance and Guestonline help Tartares & Co manage reservations and improve guest satisfaction. The restaurant uses these tools for smooth booking processes. The solution leads to better gue...st experiences. The focus is on easy reservations and happier customers.
Birdeye helped Black Bear Diner manage guest feedback across 160+ locations. The challenge was handling a surge in customer reviews as the diner expanded. Birdeye’s AI-powered tools, including Review...s AI and Insights AI, allowed managers to monitor, analyze, and respond to feedback quickly. Automated alerts and dashboards made it easy to resolve issues and track trends. As a result, Black Bear Diner maintained high guest satisfaction while growing rapidly.
re:spondelligent helped Familie Wiesner Gastronomie AG manage reviews for 35 restaurants. The challenge was the time-consuming process of handling feedback across many platforms. With re:spondelligen...t, the team reduced daily review management time from 5 hours to 2 hours. The solution automated reporting and improved feedback processing. The response rate rose to over 98% and the average reply time dropped to one day.
Chatmeter helped A&W improve its online reputation and customer experience. A&W used Chatmeter to manage local business listings and review management. After four months, A&W saw a 12% increase in Pa...ge-1 appearances on Yelp and a 15% increase on Google. Click-to-call actions on Google rose by 13%. A&W now uses Chatmeter data to help decide on new franchise locations.
NiceJob helped Birdhouse Wingerie & Bar get more customer reviews. They used Libro for reservations, which connects to NiceJob. After a meal, NiceJob sent review requests to diners. In one month, the...y got 91 new reviews, a 300% increase from the previous month. In four months, they collected 210 new reviews. Reviews brought more new customers to the restaurant.
GatherUp helped Clean Juice grow their franchise to over 130 locations in less than 7 years. Clean Juice used GatherUp to automate review requests and analyze guest feedback. The integration with the...ir POS and loyalty programs made it easy for franchise partners to collect reviews. Clean Juice used insights from reviews to improve menu items and operations. Wrap and sandwich items scored 21 points lower on NPS and had a 20% lower average rating, leading to targeted improvements.
A large collective of independent restaurants
- Restaurants
LocalClarity helped a large group of independent restaurants increase phone calls for delivery orders. The restaurants used LocalClarity to respond to Google reviews and improve their local map ranki...ngs. This strategy led to a big increase in calls from Google search. The restaurants now get one million more phone calls each year. This boost in calls brought in millions of dollars in extra revenue.
Top Stories in Restaurants about adoption of {catgeory} software
Costa Coffee
- Restaurants
Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch delivered a new loyalty platform in 9 months. The sys...tem supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
Cheetah Digital by Marigold helped Bakers Delight launch the Dough Getters loyalty program. Bakers Delight wanted to increase customer visits and attract new buyers. The new program replaced a 20-yea...r-old stamp card system. Customers could join and earn rewards in-store or online. After the rollout, Bakers Delight saw basket size grow by more than 20%. The program made it easy for customers to get rewards and for the company to track customer behavior.
Contao Content Management System helped umaii Ramenbar create a modern restaurant website. The new site gives fast access to menus, locations, and reservations. It uses a responsive design for all de...vices. SEO-optimized content and large images boost online visibility. The website connects both Leipzig and Dresden locations and shows umaii’s brand. Guests find it easy to use and inviting.
DocStar helped Collier Restaurant Group fix major workflow problems. Their old system crashed often and slowed down work. DocStar let them scan, store, and find documents fast. The new system made in...voice and payroll processing easier. Collier saved time and improved accuracy. The solution fit their business and grew with them.
White Castle wanted its website to reflect its growing business, including grocery sales and delivery. They needed more control over content, creative ways to engage fans, and better accessibility. W...hite Castle and DYNAMIT chose dotCMS to build a flexible and modern website. dotCMS let White Castle’s team update content easily and personalize the site for users. The new site includes interactive features like Craver Nation and is ADA compliant. Now, White Castle offers a more engaging and accessible digital experience for its customers.
Noma is a restaurant in Copenhagen, Denmark. They wanted to share their story and showcase their brand online. They used WordPress to build a website. The site lets visitors learn about Noma, make re...servations, and buy merchandise. The website helps Noma tell its story and show its culinary innovations.
Restaurants Success stories in Driving ROI and Results using Demand Side Platform solutions
A national quick-service restaurant (QSR) chain
- Restaurants
Choozle helped a national quick-service restaurant chain use native advertising to lower cost-per-acquisition and boost online sales. The restaurant wanted to cut CPA below $6.12 and increase total o...nline sales. They ran a six-week test using both native and display banner ads. Native ads doubled online sales compared to display alone. CPA improved by 63%. The campaign beat the original CPA goal by 95%.
Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
Displayce helped Burger King run a programmatic DOOH campaign to promote its Squid Game partnership. The campaign used 6,837 screens at 3,424 locations across France. Burger King targeted ads near it...s restaurants with custom geographic radii. Ads ran during key mealtimes to reach hungry consumers. The campaign delivered 16,471,000 DOOH impressions and 2,223,000 plays. This approach boosted brand recall and drove foot traffic to Burger King locations.
Jampp’s App Retargeting helped Burger King® Brazil boost mobile sales. The challenge was to drive more in-app orders in a crowded food delivery market. Jampp used creative optimization, machine learn...ing, and Dynamic Product Ads. Burger King® Brazil saw a 9.5-fold increase in app events. The campaign achieved a CPA 6 times more efficient than the original goal. The solution delivered more relevant ads and higher engagement.
StackAdapt helped Popeyes boost return on ad spend by 678% using programmatic advertising. Popeyes used StackAdapt’s bid optimization, contextual targeting, and pixel tracking to reach new customers ...in the UK. The campaign delivered 22 million impressions and 45,000 conversions. Cost per click was £0.91. Popeyes increased in-store traffic and built a strong partnership with StackAdapt.
NT Technology used programmatic advertising for Fusion Sushi. The goal was to increase online orders and revenue. The team used banners, social media ads, search ads, dynamic remarketing, and look-al...ike targeting. They focused on the best-performing devices and audience segments. The campaign led to 2,196 successful orders and revenue of 99,699 BYN, which is 8.8 times the ad spend. The cost per order dropped by 50.88%, and the average ROI was 774.6%.
Restaurants Clients Speak: The Impact of deploying Mobile Advertising solutions
A leading global QSR brand
- Restaurants
Azira helped a leading global QSR brand expand into India. The brand faced low awareness and tough competition. Azira used custom audience targeting, campaign measurement, and attribution. They ran i...n-app ads with real-time geofencing for users aged 18 to 35 near restaurant sites. The campaign drove a 68.6% increase in footfall to restaurant locations. The QSR saw higher engagement, more sales, and clear return on ad spend.
PadSquad helped McDonald's run the Fry-Yay campaign using high impact display and digital video ads. The campaign used mobile gyroscope features so users could shake their phones and see fries fall o...n the screen. Four language versions targeted Asian audiences in different regions. In Southern California, fry sales grew by 8% year-over-year. In D.C. and Baltimore, fry sales increased by 7%. The campaign engagement rate was 7% above benchmark, and average time spent was 36% higher than benchmark.
Jampp’s App Retargeting helped Burger King® Brazil boost mobile sales. The challenge was to drive more in-app orders in a crowded food delivery market. Jampp used creative optimization, machine learn...ing, and Dynamic Product Ads. Burger King® Brazil saw a 9.5-fold increase in app events. The campaign achieved a CPA 6 times more efficient than the original goal. The solution delivered more relevant ads and higher engagement.
Infillion helped a major restaurant group drive more online reservations. The group used cross-device and location-driven tactics. They targeted audiences across all devices and used geo-targeting an...d retargeting. The campaign beat the client's CPA goal by 35%. This shows strong results for digital marketing in the restaurant industry.
Large fast food burger chain in the Northeast and Midwest U.S.
- Restaurants
Simpli.fi’s Addressable Audience Curation tool helped a large fast food burger chain in the Northeast and Midwest drive visits to 353 locations. The brand wanted to increase store visits and promote ...a new Impossible Burger. The team built a custom audience of over 10.1 million households using location data and demographic targeting. They used addressable programmatic and geo-fencing to target likely QSR visitors. The campaigns aimed for a $5 cost per store visit and used granular reporting to track results.
Taste of Texas is a busy steakhouse in Houston. They used to manage reservations with pen and paper. This limited how many guests they could serve. After switching to Yelp Guest Manager, they saw a 4...0% increase in guest count. Now, 70-80% of their reservations come through Yelp. The system is easy to use and saves staff time. More guests return because they can join the waitlist from home.
Lytho Digital Asset Management helped Texas Roadhouse manage brand assets for three brands across 623 locations. Before Lytho, teams struggled to find the right files and keep branding consistent. Ly...tho gave everyone one place to access approved assets and templates. Employees and franchisees now save time and always use the right brand materials. Texas Roadhouse doubled efficiency and improved brand consistency across all locations.
InAppStory helped Dodo Pizza boost engagement in their mobile app with a gamified Dodomania campaign. Dodo Pizza needed a new way to excite users and increase app usage. InAppStory built a Match 3 pu...zzle game into the app's Stories feed, offering prizes and leaderboards. The campaign led to 315,000 plays from 162,000 unique users in four weeks. Over 71% of users joined from the Stories feed, and top players played more than 90 times. This gamification drove rapid, repeat engagement and increased app traffic.
RAD Intel helped Sweetgreen improve influencer marketing with AI-powered audience insights. Sweetgreen wanted to boost content-driven programs and prove ROI. RAD Intel used audience-first personas an...d precise influencer targeting. Engagement rates increased by 188%. Cost-per-acquisition dropped by 27%. Click-through rates rose by 137%. Over six months, engagement improved by 173% and clicks by 153%. Sweetgreen gained clear, fast campaign results and better audience alignment.
ShareRoot helped Del Taco grow its Pinterest follower base by over 110 followers per day. The campaign generated more than 2,500 contest entries. Del Taco saw a daily average of 894 repins. Over 69,0...00 pins were entered into the contest. The brand expanded its Pinterest reach by 70,000.
national coffee chain (national QSR)
- Restaurants
Wyng Microexperience Studio helped a national coffee chain boost brand affinity with digital experiences. The chain wanted to make online engagement as joyful as in-store visits. They used Wyng to la...unch interactive quizzes, polls, and UGC campaigns. Their top experience was a Halloween-themed quiz that increased customer interaction. Wyng's easy-to-use platform and expert support let the team quickly create on-brand content and collect valuable customer data.
Movable Ink helped Chick-fil-A boost mobile app downloads using device targeting. The marketing team used personalized mobile email content to reach customers. This strategy drove downloads of their ...new app. Chick-fil-A achieved the #1 trending app in the iTunes Store. The campaign focused on delivering a relevant mobile experience to users.
Onclusive Social helped Nando's Malaysia drive digital transformation with social listening. The team used AI-powered tools to monitor online conversations and track trends. They improved customer se...rvice and marketing by using real-time data. Social intelligence helped them spot issues early and protect brand reputation. The company used insights to address customer complaints quickly and improve the dining experience.
People Pattern helped McDonald's with their business needs. The case study shows how McDonald's used People Pattern's solution. The content does not provide details about the challenge, solution, or ...results. No numbers or metrics are mentioned. The summary is based on the available information.
A leading quick-service restaurant (QSR) brand
- Restaurants
Keen’s AI-powered MMM platform helped a leading quick-service restaurant brand improve marketing ROI. The brand struggled to see which channels drove results. Keen’s platform gave real-time ROI forec...asts and scenario planning. The brand saw 10% revenue growth and a 21% increase in profit ROI. Connected TV delivered 42% ROI. Marketing efficiency improved by 2% with smarter budget allocation.
Klue helped SpotOn's 100% remote sales team of 800+ reps improve competitive intelligence. SpotOn faced issues with lengthy battlecards, scattered content, and lack of data-driven insights. Klue's in...tuitive UI and integrations with Slack, Salesforce, and Seismic drove high adoption. In one year, 95% of top sellers used Klue monthly, 860 users had 76% average monthly usage, and 74% of sales said Klue impacted their deals. SpotOn now has a single source for competitive content and better sales enablement.
PAR Ordering and Punchh Loyalty helped Beef ‘O’ Brady’s create a smooth guest journey. The restaurant used these tools to improve how guests order and join loyalty programs. The solution made it easi...er for guests to interact with the brand. The focus was on making the guest experience simple and connected. The case highlights the value of digital ordering and loyalty in restaurants.
Corrigo helped Jack in the Box manage facilities for over 430 Jack in the Box and 300 Qdoba stores. The company saved more than $2.1 million by avoiding service calls and improving self-help. They al...so eliminated over $2.2 million in warranty service fees by automating warranty tracking. Jack in the Box built an innovation roadmap to improve guest experience. The solution gave them full visibility into operations and vendor management.
Egen and Google Cloud built a new platform for Wendy's. Wendy's moved from on-premises and third-party clouds to Google Cloud. The new platform cut operational costs by 45% each year. It reduced new ...feature turnaround from two days to one hour. Deployment is now fully automated. Egen helped Wendy's create a culture of innovation and attract top tech talent.
MeazureUp helped Bahama Bucks improve store compliance and brand consistency. Bahama Bucks used MeazureUp to simplify data collection and make site visits easier. The digital checklist tool replaced ...manual evaluations and saved time for managers. Now, evaluations are sent automatically to franchisees. This made operations more efficient and improved communication. Bahama Bucks grew to over 100 locations using this solution.
GoSpotCheck by FORM helped Dairy Queen cut the time spent collecting and submitting data by 80%. Before, field teams used pen and paper, which slowed reporting and delayed insights. With GoSpotCheck,... employees now upload reports and store data in real time. This makes it easy to track compliance and improve operations. Dairy Queen now gets faster, more reliable data from all locations.
A&W Restaurants used Experiences by Jebbit to engage customers. 96% of visitors completed a quiz. 85% submitted lead info. 77% engaged with the quiz. They created fun experiences like 'National Root ...Beer Float Day'. The pandemic made them innovate.
NectarOM's Omnichannel Personalization SaaS Solution helped TGI Fridays improve their digital and in-store customer experience. TGI Fridays used mobile commerce and omnichannel personalization to con...nect with customers online and offline. They joined Open Table for easy reservations, used Twitter chatbots for customer service, and partnered with FandangoNOW for special deals. Their strategy increased their conversion rate by 35%. TGI Fridays used customer data to deliver personalized offers across channels, boosting both online and in-store sales.
Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and order. The solution increased guest choice and improved the custom...er experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
A leading restaurant retailer of better-for-you food and beverage offerings
- Restaurants
In 2013, a restaurant retailer wanted to grow beyond its west coast markets. The company also wanted to get more from its current markets. Buxton helped the brand use customer analytics to find new g...rowth chances. They found that there were 700% more infill opportunities than they first thought. This helped the company see new ways to expand.
Top Stories in Restaurants about adoption of {catgeory} software
Giordano's Pizza
- Restaurants
UltraCart helped Giordano's Pizza ship their famous deep-dish pizzas nationwide. Giordano's used UltraCart's StoreFronts builder, custom checkout, and shipping integrations to create a seamless onlin...e store. They launched a Deep Dish Club subscription and used checkout upsell to boost order value. Real-time order tracking and web chat improved customer satisfaction. Inventory sync with EDI and Costco kept stock accurate across channels.
Bolt helped Restaurant Supply save 20 hours per week on fraud review. The company saw a 16% increase in checkout conversion rate. Order approval rate went up by 7.4%. Since switching to Bolt, Restaur...ant Supply has had zero chargebacks. Bolt brought mobile-focused design and innovation to Restaurant Supply's business.
Segmentify helped Domino's Pizza Turkey boost customer engagement with personalised product recommendations. The team used Segmentify’s machine learning to show dynamic products based on customer pur...chase history. This led to a 1.6x increase in revenue, a 10% rise in average order value, and nearly 3x higher conversion rates. The integration was easy and required minimal effort from the development team. Domino's improved customer satisfaction and sales with this solution.
CAKE's restaurant reservation app helped Ippudo NY improve their guest experience. The app reduced walk-aways by 25%, cutting the rate from 12% to under 9%. Complaints about wait times dropped by 50%..., and positive feedback increased. The system created over 10,120 guest profiles, helping staff identify regulars and VIPs. The app also made it easier for staff to manage the waitlist and improved guest communication.
Mobilewalla helped a QSR improve marketing ROI for a new sandwich launch. The QSR wanted to understand customer behavior beyond their own app and loyalty data. Mobilewalla used enriched insights and ...machine learning to predict which consumers would buy the new product. The QSR targeted these consumers with offers. This approach helped measure campaign effectiveness and reach similar prospects.
Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs. Medallia's platform made it easy to capture and analyz...e this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
Taplytics helped Chick-fil-A improve their mobile app with visual A/B testing. Chick-fil-A wanted to make it easier for customers to pay with credit cards in their app. Taplytics let them test new pa...yment flows and see results fast. The new design increased credit card use by 6%. Customer complaints about payment options dropped to zero.
Epsilon helped Bar Louie improve their marketing. Bar Louie used Epsilon's solution to reach more customers. The solution made it easier for Bar Louie to connect with guests. Bar Louie saw better eng...agement with their marketing. The partnership helped Bar Louie grow their business.
iovox helped Mitchells & Butlers improve their phone booking system. The old system missed calls and cost too much. iovox used liveRES Bookings by Phone to automate bookings and send SMS confirmation...s. The new system books about 86,000 covers per week and each site averages 128 bookings per month. Costs dropped and staff can focus on diners. Customers are happier with the booking experience.
Urbanspoon used CallFire's text messaging solution during Hurricane Sandy. The challenge was to quickly find out which restaurants were open after the disaster. Urbanspoon sent mass SMS messages to r...estaurants, asking them to reply if they were open. This helped Urbanspoon make a list of open restaurants for people in need. CallFire's easy and affordable platform let Urbanspoon reach thousands of contacts in minutes.
Addsource helped Great Kosher Restaurant (GKR) improve their online restaurant directory. GKR struggled to convert free listings to paying customers because restaurants could not measure advertising ...results. Addsource replaced restaurant phone numbers with virtual numbers to track calls. They found restaurants received over 20 valid calls per day from GKR listings. GKR then offered a pay-per-call model, letting restaurants pay only for valid calls. Clear reporting and call tracking made it easy for GKR to sell this new model.
Jotform Enterprise helped ATFC, Ltd., a large UK restaurant chain, move to a paperless HR process. They used Jotform Enterprise to collect job applications, manage trial shifts, and onboard new emplo...yees. The solution also enabled mobile restaurant inspections. ATFC, Ltd. now processes over 800 forms and 60,000 submissions across 20+ locations. They use Jotform Enterprise in every department for fast, customized online forms and instant reporting.
BrightEdge helped Charleys improve their website and SEO. Wildfire used BrightEdge tools for site audits, technical SEO fixes, and on-page optimization. Charleys saw their first-page keyword rankings... jump from 24 to 609. Organic impressions grew by 166.32% and clicks by 53.5%. Revenue from search traffic increased by over 60% in two years. The new site also improved user experience and online ordering.
Majestic's Related Sites tool helped Original Patty Men, a small Birmingham restaurant, find similar websites using backlink data. With only 691 links, OPM used the tool to discover competitors, part...ners, and suppliers. The Link Context feature showed how sites like Buddha Belly are related through co-citation. Link Density Charts made link audits faster and more accurate. The tool enabled OPM to build a targeted list for digital marketing and outreach.
Clearscope helped Toast handle content decay and keep up with fast-changing SEO needs. Toast used Clearscope to track content performance, refresh articles, and plan targeted keywords. The Content In...ventory tool let them spot content gaps and see what competitors target. Toast now publishes 100-150 pieces per quarter with a more efficient, less manual process. Clearscope made it easier for Toast to scale, reach new markets, and improve their content quality.
Alli AI helped a local Cajun BBQ restaurant improve their online presence. The owner struggled with low online visibility, tight budgets, and little time for SEO. Alli AI offered an easy, budget-frie...ndly SEO solution. The platform optimized 112 website pages and tracked 41 keywords. The restaurant saw an 88% average improvement in keyword rankings. Online orders doubled, then tripled in six weeks. New customers from Google searches grew from 10% to 40%.
AIQUA by Appier helped 버거킹 boost website conversion rates by 31%. The team used AI-driven personalization to send real-time, interactive marketing messages based on customer behavior. They ran creati...ve campaigns and seasonal events, raising coupon usage to 50% and increasing conversion rates by 6 percentage points during special promotions. AIQUA also enabled automated, cross-channel holiday marketing and personalized product recommendations using weather data, strengthening customer loyalty.
Dstillery helped a national fast food chain boost online orders during the pandemic. The chain wanted to keep cost per online order at $5. Dstillery used Custom AI Modeling, Retargeting, and special ...behavioral audiences. They placed a new conversion pixel and targeted users like food delivery service users. The campaign achieved a $1.76 cost per online order, 65% below the goal.
A national restaurant and CPG brand (with agency AMP)
- Restaurants
Viant’s Household ID solution and Circana integration helped a national restaurant and CPG brand boost sales. The brand wanted to increase household penetration and purchase frequency. They used Vian...t’s DSP, CTV, and advanced reporting to target high-value audiences. CTV outperformed display and video, leading to a shift in budget. ROAS doubled from $5.89 to $10.44 after adding CTV to the media mix.
national quick-service restaurant chain
- Restaurants
Magnite helped a national quick-service restaurant chain use premium connected TV and live sports inventory. The campaign targeted high-intent audiences with precision. Measurement partners Innovid a...nd Attain tracked results. The restaurant chain saw a 27% lift in sales from new customers. Smart CTV investments drove real business growth.
Lytho Digital Asset Management helped Texas Roadhouse manage brand assets for three brands across 623 locations. Before Lytho, teams struggled to find the right files and keep branding consistent. Ly...tho gave everyone one place to access approved assets and templates. Employees and franchisees now save time and always use the right brand materials. Texas Roadhouse doubled efficiency and improved brand consistency across all locations.
O'Learys needed a brand management platform to ensure brand consistency across its global franchise network. They implemented a complete marketing package that includes a brand management platform. T...his platform allows fast delivery of marketing materials and ensures brand consistency. Mikaela Bäckius, Project Manager at O'Learys, highlighted the importance of having everything in one place for seamless operations.
MaintainX helped Cottrell Organization, a large McDonald's franchise, cut equipment downtime by 85%. The team managed maintenance for 22 restaurants. Before, they used spreadsheets and phone calls. W...ith MaintainX, they tracked work orders in real time and set up standard procedures. Mean time to repair dropped from 400 to 60 hours. Over 2,500 work orders were created, with 90% completed in 10 months.
Collaboro helped McDonald's AU + NZ manage their marketing assets with a Digital Asset Management (DAM) platform. McDonald's needed to centralize creative assets for better access and efficiency. Col...laboro provided a cloud DAM and archival platform, tailored to McDonald's needs, with secure Australian data storage. The solution reduced duplicated production, improved asset sharing, and made marketing teams more agile. McDonald's gained control over their assets and saved time and costs.
Ordering.co helped Archies Colombia update its online ordering platform. The restaurant needed more features, special promotions, and better design. Ordering.co delivered a robust platform with custo...m product options and improved speed and security. Archies Colombia saw increased sales and happier customers. Delivery operations became more efficient, and the website got more traffic from better SEO.
Konigle rebuilt the Nude Seafood website to fix major SEO and user experience problems. The old site ranked for unrelated keywords and was hard to use on mobile. Konigle added a new schema, improved ...navigation, and created a custom reservation applet. The new site has modern branding, better visuals, and a mobile-first design. This helped Nude Seafood get more reservations and show its value clearly online.
A popular QSR (Quick Service Restaurant)
- Restaurants
Liftoff helped a popular QSR app lower user acquisition costs. The challenge was to find users who would place repeat mobile orders, especially after iOS 14.5 changes. Liftoff targeted U.S. users on ...Android and iOS, focusing on LAT traffic to reach cost-effective audiences. The campaign ran from July to September 2020. CPAs dropped by 68% month-over-month. CPIs fell by 74%. The QSR now uses Liftoff for ongoing mobile campaigns.
HikaShop helped larbousier.net create a restaurant menu with different layouts and colors using Joomla and a cassiopeia child theme. The site achieved a very good score on PageSpeed Insights. The cus...tomer thanked the HikaShop team for their solutions, advice, and help. The project is still ongoing with some translation work left.
AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual work and errors. Integrating AutoQuotes with SAP ERP made quoting f...aster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual work and errors. Integrating AutoQuotes with SAP ERP made quoting f...aster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual work and errors. Integrating AutoQuotes with SAP ERP made quoting f...aster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
Restaurants Clients Speak: The Impact of deploying Video Advertising solutions
Quick Service Restaurant (QSR)
- Restaurants
Simulmedia ran a 4-week TV ad campaign for a quick service restaurant. The campaign used custom audience targeting and matched credit card data to TV viewing. Simulmedia achieved an 89% lower cost pe...r conversion and a 10x higher return on ad spend than other TV media. The campaign increased customer visits by 68% and boosted purchasing behavior by 110%. Simulmedia recommended reallocating 30% of the next TV budget to further improve results.
YouTube Connected TV ads helped a QSR brand reach more diners and control costs. The brand wanted to boost awareness and keep ad spending efficient. Strike Social managed the campaign, optimizing pla...cements and budgets. The campaign achieved 21% better CPM efficiency than targets. CPM savings increased by 38% year over year. Impressions grew by 51% with YouTube CTV ads.
A popular, nationwide fast casual QSR chain
- Restaurants
Zefr's brand suitability targeting helped a nationwide fast casual QSR chain launch a new menu item as a digital exclusive. The QSR chain used Zefr's YouTube targeting to reach new audiences and incr...ease online awareness. The campaign achieved a 79% incremental, unduplicated reach compared to TV, with 80% of impressions on target for ages 18-34. Ad recall lifted by 23.6%, and consideration increased by 2%. Zefr's solution helped the QSR chain reach its target audience and drive results for the new product launch.
Restaurants examples of Driving Business Value with Help Desk
Domino's
- Restaurants
Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them a platform for unified data and observability. This helped Domin...o's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
Cardina helps Cuboh onboard restaurant customers faster. Cuboh used to spend a lot of time helping customers set up calls and explaining steps over the phone. With Cardina, onboarding specialists can... see and control the customer's screen with no setup. This saves each team member up to 4 hours a week. Customers learn the platform better, support issues are fixed faster, and customer satisfaction is higher.
Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
How Sweepstakes is Delivering ROI for Restaurants Leaders
Subway
- Restaurants
Snipp powered the Subway Footlong Pass program in Canada. Subway wanted to bring their Footlong Pass to Canadian MVP Reward members. Snipp provided a mobile-optimized microsite for pass purchases. Th...e pass gave members 50% off a sub each day in June. Snipp managed secure payments, tax tracking, rewards integration, and customer service. This helped Subway deliver a smooth and secure experience for their loyalty members.
Maggiano's Little Italy wanted to promote their 44 locations as wedding venues. They launched a contest with Strutta's Contest PRO package, where couples shared wishes through photos and essays. The ...contest attracted 8,850 visits on the first day. Maggiano's used social media and press releases to boost engagement. They received 874 submissions and 11,920 votes. The contest helped drive significant traffic to their site.
Votigo built a custom microsite for Chipotle's anniversary photo contest. Fans uploaded photos and used a goldify tool to turn silver foil into gold. Chipotle donated $1 per entry to familyfarmed.org... and gave away prizes like gold coins and free burritos. The contest got 1.23 million unique visitors, 96,000 votes, and 1,349 photo submissions in one month. The campaign promoted Chipotle's message of "Food with Integrity."
Top Stories in Restaurants about adoption of {catgeory} software
Joe & The Juice
- Restaurants
Talon.One helps Joe & The Juice improve its loyalty and promotions. Joe & The Juice uses Talon.One to deliver personalized offers and run omnichannel campaigns. The company saw a 17% revenue increase... in 2024, reaching over DKK 2.8 billion. Digital sales now make up 33% of their business. The new loyalty program rewards app users and encourages in-store customers to download the app. Joe & The Juice can now launch flexible, targeted campaigns and scale globally.
national quick-service restaurant chain
- Restaurants
Magnite helped a national quick-service restaurant chain use premium connected TV and live sports inventory. The campaign targeted high-intent audiences with precision. Measurement partners Innovid a...nd Attain tracked results. The restaurant chain saw a 27% lift in sales from new customers. Smart CTV investments drove real business growth.
OpenX helped a national QSR brand target competitor customers using supply-side targeting in their video campaigns. The campaign generated $591,000 in extra revenue in one month. Total sales reached ...$5.2 million. The brand saw strong reach and return on ad spend. OpenX's platform enabled effective audience targeting and campaign results.
Act! helped Ken Loyd, an executive recruiter in the restaurant industry, manage 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails each week using Act!'s marketing automatio...n. The platform replaced paper-based processes, making his work faster and more organized. Reminder features help him avoid missing appointments. Personalized video emails and newsletters led to open rates as high as 60%.
Arby’s used InMoment to improve its guest experience program. The company faced stalled sales and weak marketing in the early 2000s. Arby’s refreshed its brand and menu, but its old guest experience ...assessment model was not effective. Arby’s had used RizePoint for internal operations reviews, but needed better guest insights. InMoment helped Arby’s bring more purpose to its guest experience program and support its brand resurgence.
Nextiva VoIP helped Northland Investments improve their restaurant communications. The solution provided reliable phone service for their locations. Northland Investments used Nextiva to streamline o...perations. The case highlights how Nextiva supports the restaurant industry with VoIP technology.
Laurenzo's El Tiempo Cantina, a family-owned Mexican restaurant, needed a quick way to gather customer feedback. They tried suggestion cards and boxes but found them unsatisfactory. They implemented ...TalkToTheManager, a real-time feedback service, allowing customers to send feedback via text. This system enabled managers to resolve issues immediately, even while customers were still in the restaurant. The feedback program was highly effective, with 80% positive comments and quick issue resolution. Roland Laurenzo, the president, recommends the service for its ability to improve service and customer satisfaction.
Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and order. The solution increased guest choice and improved the custom...er experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
Superchat helped Burgerheart switch from email to WhatsApp newsletters. The team used Superchat's automations and universal inbox to send personalized campaigns. Open rates jumped to 80-90%, compared... to 15-20% for email. Customers engaged more with offers and messages. The new strategy made communication faster and more efficient. Burgerheart built stronger customer loyalty with targeted WhatsApp messages.
Yext helped Fazoli's rebuild its digital presence. Fazoli's used Yext Location Listings and SEO Landing Pages to update restaurant data and improve local search results. The company made it easier to... show accurate menus and business hours for each location. Fazoli's saw a 3.6x growth in online sales after using Yext. Customer engagement improved with better online information and local search visibility.
Synup helped Snappy Tomato Pizza manage brand standards and reputation as they grew to over 50 locations in 5 states. The platform let franchisees handle customer reviews, update business info, and r...un local promotions from one place. Snappy Tomato Pizza saw a 50% increase in customer conversions, 23% more phone calls, 17% more direction requests, and 39% more profile views. Synup made it easy to keep marketing content fresh and attract new customers in local markets.
Rio SEO's Local Experience Platform helped a major American steakhouse chain fix its local listings. The chain had problems with outdated and inaccurate online information. Rio SEO made it easy to up...date and manage over 500 locations. The steakhouse saw a 19% increase in click-to-calls and a 47% rise in clicks for directions. Google search impressions grew by 30% year-over-year.
Restaurants Success stories in Driving ROI and Results using Field Sales solutions
CKE Restaurant Holdings, Inc.
- Restaurants
Maptitude helped CKE Restaurant Holdings, Inc. manage franchise territories for Carl's Jr. and Hardee's. CKE used Maptitude to unify business data and map franchise areas. The software made it easy t...o avoid territory overlap and improve site selection. Franchisees received market maps showing the best trade areas. CKE could now match franchisee interests with market potential and reduce risks of cannibalization. Maptitude became a key tool for growing CKE's restaurant brands.
Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch delivered a new loyalty platform in 9 months. The sys...tem supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch delivered a new loyalty platform in 9 months. The sys...tem supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
Goiko Grill used Heepsy to find and connect with influencers. The restaurant chain invited foodie influencers to try their food and share honest reviews on social media. Goiko Grill focused on organi...c influencer marketing, with no paid posts. This strategy helped them grow their Instagram followers from 50,000 to 400,000 in two years. The brand became one of the top 10 retail brands in Spain in 2018.
Linqia helped McDonald's run the 'Trick.Treat.Win!' campaign. The challenge was to raise awareness and drive more people into stores. Linqia used 20 African-American influencers to share content on b...logs and social media. They amplified the best content and measured visits using location analytics. The campaign led to 540,000 extra visits, a 23% lift in store traffic, 82,400 engagements, and 98% positive brand sentiment.
Later Influence helped Habit Burger & Grill boost brand awareness during the Big Game weekend. Habit used Later Influence to run a creator-led campaign with six influencers on TikTok and Instagram. T...he campaign featured food trucks, street activations, and engaging content. It generated 10.5 million impressions, 186,000 engagements, and 44 pieces of content. The campaign turned national buzz into real results for Habit Burger & Grill.
Restaurants Clients Speak: The Impact of deploying Revenue Management solutions
Torchy’s Tacos
- Restaurants
Vena helped Torchy’s Tacos replace a complex budgeting and planning system with an Excel-native solution. The FP&A team now works in a familiar Excel environment, making adoption easy and fast. Vena ...gives full transparency and drill-down visibility into transactions. Intelligent analytics help the team spot trends and anomalies quickly. The team can now track key metrics and attach documents to workflows, improving efficiency and control.
Tommy Stuckey, a U.S. Marine veteran, used his savings to start a sub shop franchise. As his business grew to three locations, managing payroll became time-consuming. Paychex helped streamline his pa...yroll process, allowing him to focus on growth. With Paychex Flex Pro, Tommy now manages payroll for over 150 employees across multiple locations. He plans to expand further, thanks to the efficiency gained.
Holded helped The Healthiest Choice, a small restaurant business, manage their accounting and invoicing. Jessica Chica, the founder, found Holded easy to use with no accounting experience. She could ...see her company numbers clearly and felt reassured. Holded made invoicing faster and more accessible. The platform saved her time and brought transparency to her business.
Restaurants Success stories in Driving ROI and Results using Website Builder solutions
Upserve
- Restaurants
Upserve used to roll out new features to all users at once, which was risky and hard to manage. They needed a way to control releases and reduce the time and effort from their Engineering team. With ...LaunchDarkly, Upserve can now roll out features gradually and test changes with certain users first. This helps them reduce server load and perform diagnostics more easily. The Product team can launch features faster and with less work. LaunchDarkly has changed how Upserve thinks about building and releasing new features.
Jimdo helped Brühgruppe Kaffeebar create a website and online shop. Marian used Jimdo’s website builder to show his café’s atmosphere and sell coffee products online. The Legal Text Generator made it... easy to add legal texts and stay compliant. Website analytics let Marian track visitors and improve his shop. Jimdo’s tools saved time and made running the café easier.
BentoBox and Clover helped Señor Burrito Company boost online orders by 150%. The food truck operator switched to an integrated website and POS system to streamline operations and save money. Now, 60...% of their online orders come through their BentoBox website, saving $5.87 per order compared to third-party platforms. Menu updates on Clover sync instantly to the website. The company also offers 10% lower prices on their site than on DoorDash. Staff find the system easy to use and customer service responsive.
Denny's had problems with slow IT support and long wait times. Their systems were not connected, so agents had to switch between platforms. This made it hard to solve problems quickly. Denny's used 3...CLogic’s AI-powered contact center for ServiceNow ITSM. This new system brought all their workflows and data together. It helped agents work faster and made service better. Denny's saw better efficiency, higher productivity, and lower costs.
Vica AI and Madhive helped Chris Bredesen Restaurant Group use CTV ads to bring in new customers. The group wanted to drive reservations but worried about the cost of TV ads. Vica used generative AI ...to make four commercials quickly and affordably. Madhive placed the ads and tracked results. The campaign led to 750+ homepage visits, 500+ OpenTable reservations, and a reach of 65,000 people in six weeks. The group saw clear value and plans to keep using CTV ads.
McDonald's faced challenges with brand consistency and outdated training methods. They adopted EchoInk to modernize operations and provide real-time, interactive training. This led to $30 million in ...annual labor cost savings and reduced training time by 10 hours per new crew member. Training content was also translated into 12 languages, improving global accessibility.
Restaurants Clients Speak: The Impact of deploying Live Chat solutions
CKE Restaurants Holdings, Inc.
- Restaurants
Impero Connect helps CKE Restaurants Holdings, Inc. support over 3,600 Carl’s Jr. and Hardee’s locations worldwide. CKE needed PCI-compliant remote access for technical support. Impero Connect offers... advanced encryption, logging, and multi-factor authentication. The solution works across DSL, wireless, and satellite networks. CKE’s central support teams now resolve technical issues quickly. Impero Connect keeps restaurant operations running smoothly.
Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
Rippling helped Blank Street Coffee save 40 hours managing employee benefits. The company used Rippling and Sequoia to automate open enrollment. This made benefits administration much faster. The tea...m spent less time on manual work. Rippling improved efficiency for Blank Street Coffee.
Deputy helped Partners Coffee manage labor costs and comply with Fair Workweek laws. The company used Deputy to publish schedules efficiently and save $6,240 on labor costs each year. Managers saved ...130 hours of admin work annually, worth $3,900. Deputy's features improved scheduling, supported work-life balance, and reduced compliance risks. Staff received schedules faster, boosting retention and job satisfaction.
A Million Ads helped Starbucks use purchase behavior data to boost loyalty and sales. Starbucks created unique ads for each listener using menu preferences, rewards status, and local data like weathe...r. The campaign aimed to increase sales and customer loyalty. Starbucks used dynamic ad variants to personalize the experience for every customer.
GumGum’s Velocity creative helped Burger King Germany boost brand awareness for its Doritos partnership. The challenge was to capture attention and increase click-through rates with bold, scroll-reac...tive ads. Using GumGum’s contextual intelligence, Burger King’s message appeared in top food and lifestyle moments. The campaign achieved a 1.69% CTR during peak windows, over 3 seconds of attention time, and 83% viewability. Paula-Isabelle Stahlhut from Burger King praised the intuitive, non-intrusive ad experience.
Top Stories in Restaurants about adoption of {catgeory} software
Brinker International
- Restaurants
Kollective’s enterprise video solutions and Vimeo helped Brinker International improve live video delivery. Brinker used these tools to scale video communications for their workforce. The solution bo...osted reliability and optimized performance. Employees now have better live video experiences. The case highlights practical tips for delivering high-quality live video across organizations.
Sophos helped Madero Group, a large Brazilian restaurant chain, improve cybersecurity across 276 locations. The company faced challenges with rapid growth, complex regulations, and a highly distribut...ed IT environment. Sophos provided a unified security platform, including firewalls, endpoint protection, and cloud security tools. This reduced operational costs, improved security, and freed up the IT team. Madero Group now has better protection, business continuity, and compliance with regulations.
Restaurants Clients Speak: The Impact of deploying Event Management solutions
Bentley's Oyster Bar & Grill
- Restaurants
Bentley's Oyster Bar & Grill uses Tripleseat to manage event inquiries and execute events at their Mayfair branch and other locations. They primarily serve corporate bookers and receive inquiries fro...m event planners. With Tripleseat, they can respond quickly and manage event details efficiently. The team has access to all event information and can take payments via Stripe, all from a cloud-based system.
Bentley's Oyster Bar & Grill uses Tripleseat to manage event inquiries and execute events at their Mayfair branch and other locations. They primarily serve corporate bookers and receive inquiries fro...m event planners. With Tripleseat, they can respond quickly and manage event details efficiently. The team has access to all event information and can take payments via Stripe, all from a cloud-based system.
Top Stories in Restaurants about adoption of {catgeory} software
KFC Romania
- Restaurants
KFC Romania used Project Agora's One Video to reach people who could not decide what to eat. The goal was to make KFC's SOMETHING product range the top choice for these moments. One Video is a cross-...screen video ad that only charges for completed views. The campaign used 10-second videos and targeted cities in Romania. The results showed a 66% video completion rate, showing strong engagement and effective reach.
KFC faced a challenge in the competitive fast-food market to attract young people and increase restaurant visits. They used Jodel's platform to run a 4-week display ad campaign and two boosted posts ...to raise awareness of their KFC App Calendar. The campaign targeted students and young professionals through geotargeting. The result was a 0.30% click-through rate, indicating high interest from the Jodel community. The campaign successfully activated the target audience and increased brand awareness.
Top Stories in Restaurants about adoption of {catgeory} software
Paris Baguette
- Restaurants
Paylocity helped Paris Baguette build a people-first culture and support rapid growth. The bakery brand switched from ADP to Paylocity to fix issues with HR and payroll. Paylocity provided better sup...port and tools for HR, compensation, and performance management. The company now has over 225 cafes in North America. Paylocity made HR processes faster and improved team engagement.
beqom Total Compensation helped a fast food giant digitize its salary and bonus management. The company faced slow, manual compensation processes that took months and risked errors. With beqom, they ...replaced spreadsheets with a centralized platform. Managers now access pay and performance data directly. Automated approvals and reward letters improved transparency and compliance. The new system saves time, increases accuracy, and supports profitability.
Restaurants examples of Driving Business Value with Sales Engagement
Hofbrauhaus Las Vegas
- Restaurants
Hofbrauhaus Las Vegas increased their lead generation pace. They saw a 50% raise in prospecting productivity. The company is a 400-year-old beer hall and restaurant.
Hungry Lion found that managers were spending too much time on email, which hurt restaurant operations and customer satisfaction. They started a pilot at five locations using Boomerang's Inbox Pause ...to limit email delivery to three times a day. This led to less computer use and better customer service and productivity. After seeing these results, Hungry Lion rolled out Inbox Pause to hundreds of locations. They later reduced email delivery to once a day, which helped managers focus more on running the stores.
Pizza Hut and KFC changed their visitor registration from manual to automated. They used Eptura Visitor to make check-in faster and easier. The new system lets guests check in with digital kiosks and... QR codes. Reception staff now have more time for other tasks. Security and privacy are better with real-time visitor tracking. The brands improved both guest experience and site safety.
McDonald's wanted to improve how they hire new workers. They used a new way to make recruiting faster and easier. This helped them find and hire people more quickly. The new system made the process b...etter for both managers and job seekers. McDonald's saw better results in their hiring process.
Talend Data Fabric helped Domino's Pizza transform into a digital-first business. Domino's integrated 85,000 data sources and streamlined 17TB of data. The company used Talend to create a single sour...ce of truth for logistics and financial forecasting. Talend improved data quality and reduced development and software license costs. Domino's now delivers one-to-one buying experiences across many channels.
Domino's used Splunk to improve their restaurant operations. They wanted better data insights to help their business. Splunk gave them a platform for unified data and observability. This helped Domin...o's make faster decisions and improve service. The solution made their operations more efficient. Splunk helped Domino's stay ahead in the restaurant industry.
Restaurants Clients Speak: The Impact of deploying Visitor Management solutions
Hard Rock Cafe
- Restaurants
Vizitor helped Hard Rock Cafe automate visitor management at 175 locations. Before, they used paper logbooks that slowed check-in and required physical contact. The pandemic made this a bigger proble...m. Vizitor's app let guests check in with a QR code, making the process fast and contactless. Hard Rock Cafe now tracks visitor details easily and gets positive feedback from guests. The new system improved customer experience and made check-ins safe and simple.
Pizza Hut and KFC changed their visitor registration from manual to automated. They used Eptura Visitor to make check-in faster and easier. The new system lets guests check in with digital kiosks and... QR codes. Reception staff now have more time for other tasks. Security and privacy are better with real-time visitor tracking. The brands improved both guest experience and site safety.
Brinker International uses Teradata ClearScape Analytics in VantageCloud on AWS to improve customer experience at Chili’s and Maggiano’s restaurants. They use AI and machine learning to predict cook ...times, manage ingredient inventory, and guide restaurant cleanliness. The solution helps Brinker deliver hot, on-time food and better guest experiences. Brinker analyzes 25 million guest surveys each year to find ways to improve service and loyalty. Data-driven insights help increase guest visit frequency and reduce food waste.
Medallia helped Deliveroo use customer feedback to boost loyalty and revenue. Deliveroo collected feedback from users to understand their needs. Medallia's platform made it easy to capture and analyz...e this data. Deliveroo used these insights to improve service and keep customers coming back. This led to higher customer loyalty and more revenue for Deliveroo.
Restaurants Success stories in Driving ROI and Results using Team Collaboration solutions
M&G Pizza Enterprises
- Restaurants
Jostle helped M&G Pizza Enterprises, a Domino’s Pizza franchise, fix communication problems after rapid growth. The company had issues with scattered messages, wasted time, and high employee turnover.... Jostle’s platform made it easy for all team members to get updates and connect. This improved company culture, reduced costs, and helped keep employees. Leaders say Jostle gave real ROI and made their teams more involved.
TimeCamp helped Mirador Analytics improve its hourly billing system. Consultants often worked more hours than expected, leading to extra payment requests. With TimeCamp, Mirador tracked work hours mo...re accurately. This led to better billing, happier clients, and easier timesheet submissions.
Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and order. The solution increased guest choice and improved the custom...er experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and order. The solution increased guest choice and improved the custom...er experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
Parts Town used Bloomfire to manage technical support and training as they grew as a global leader in OEM restaurant equipment parts distribution. The company faced challenges with a growing reposito...ry of technical knowledge. Bloomfire helped them organize and share information more efficiently. This improved team collaboration and made it easier to find answers. As a result, Parts Town increased efficiency in technical support and training.
Notion helps TheFork organize its fast-growing team of 1,000 people across Europe. TheFork uses Notion for project management, documentation, and as a knowledge base. Notion centralizes over 95,000 p...ages, making information easy to find and update. Teams collaborate in real time, using shared pages and comments. Notion’s templates and databases speed up documentation and onboarding. Slack integration and easy search improve communication and efficiency.
Measuring Calendar Success in Restaurants Deployments
Mirador Analytics
- Consultants
TimeCamp helped Mirador Analytics improve its hourly billing system. Consultants often worked more hours than expected, leading to extra payment requests. With TimeCamp, Mirador tracked work hours mo...re accurately. This led to better billing, happier clients, and easier timesheet submissions.
Chili Piper helped Chowly speed up onboarding for new restaurant customers. Before, Chowly's team spent a lot of time manually booking meetings and assigning accounts. With Chili Piper's Form Concier...ge and Handoff, prospects book meetings right after filling out a form, and leads go to the right rep fast. Using Distro, Chowly assigns new accounts to customer success managers as soon as deals close. Lead-to-opportunity time dropped from 4.5 to 3 days. Restaurants now go live in 6 days instead of 14. Lead conversion rates rose from 65% to 71%.
AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual work and errors. Integrating AutoQuotes with SAP ERP made quoting f...aster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
Vya's marketing resource management system helped Wayback Burgers give franchisees easy access to templated marketing materials. The solution included an online portal, print production, and fulfillm...ent services. Franchisees could create and order custom artwork, reducing custom art requests by over 50%. The system made it easier to run multiple limited time offers each year. Franchisees now execute brand-compliant marketing more easily in their local markets.
Restaurants Success stories in Driving ROI and Results using Personalization solutions
McDonald’s (West & South India)
- Restaurants
Algonomy’s Customer Data Platform helped McDonald’s (West & South India) centralize customer data from many sources. The company wanted to improve customer experience and run better marketing campaig...ns. With Algonomy, McDonald’s built a single view of each customer and gained deep insights. This led to a 40% increase in omnichannel customers and a 33% year-over-year rise in McDelivery users. The platform created 44 million customer engagement opportunities across six channels.
Restaurants Clients Speak: The Impact of deploying Advocacy Marketing solutions
Papa Johns
- Restaurants
Papa Johns used Sprout Social to improve their social media management. Before Sprout, they struggled with slow response times and managing many accounts. With Sprout Social, they used features like ...Smart Inbox and social listening to streamline their workflow. They cut customer service response time in half and now manage over 600 cases a week. The team saved more than 830 hours a year and saw better engagement with their audience.
Restaurants Success stories in Driving ROI and Results using Public Relations solutions
Dining Bonds, LLC
- Restaurants
eReleases helped Dining Bonds, LLC use a press release to launch the Dining Bonds Initiative during the COVID-19 pandemic. The challenge was to quickly support struggling restaurants. The press relea...se started with a few New York restaurants and grew to nearly 500 worldwide in just over a month. Media coverage included over 100 outlets like Wall Street Journal, Bloomberg, and Forbes. The campaign inspired similar programs in other countries and helped restaurants get funds when they needed it most.
Restaurants Clients Speak: The Impact of deploying Chatbot solutions
Myfoodini
- Restaurants
iScripts NetMenus helped Myfoodini build an online food ordering app for multiple restaurants. Myfoodini wanted a platform for takeout and delivery, letting users view menus and order from local rest...aurants. Armia created a portal and mobile apps for iOS and Android, plus a responsive website. The solution included a rewards program and backend tools for restaurant staff. Myfoodini now lets customers order food easily from their favorite places using web or mobile apps.
Restaurants Clients Speak: The Impact of deploying Talent Management solutions
Captain D's
- Restaurant
Paradox's Conversational ATS and Traitify Assessments helped Captain D's, a seafood restaurant franchise, cut annual turnover by 75%. Captain D's faced a 211% turnover rate, forcing them to hire 12,0...00 new employees each year. With the new solution, they now find and keep better-fit employees. Open positions dropped by 33% year over year. The company saves thousands of dollars by hiring people who stay longer.
Top Stories in Restaurants about adoption of {catgeory} software
Potbelly
- Restaurants
QuestionPro panel management software helped Potbelly grow its customer panel and improve research. Potbelly used the platform to listen to customers and build a strong community. The software was ea...sy to use and quick to set up. Potbelly valued the consulting and education hours included. The marketing insights team praised QuestionPro for great customer service and support.
Denny's had problems with slow IT support and long wait times. Their systems were not connected, so agents had to switch between platforms. This made it hard to solve problems quickly. Denny's used 3...CLogic’s AI-powered contact center for ServiceNow ITSM. This new system brought all their workflows and data together. It helped agents work faster and made service better. Denny's saw better efficiency, higher productivity, and lower costs.
Restaurants Clients Speak: The Impact of deploying Affiliate Marketing solutions
KFC
- Restaurants
KFC Re:Store used a virtual store on QQ to reach young Chinese consumers. KFC faced a 16% drop in business and less store traffic. The solution let users create avatars, buy virtual goods, and order ...real food in the metaverse. In five weeks, 19 million people visited and made 4.3 billion interactions. 4 million burgers sold in one week. The campaign won a Bronze Lion at Cannes.
Top Stories in Restaurants about adoption of {catgeory} software
ChowNow
- Restaurants
ChowNow uses LeanData to speed up the customer journey. They cut lead response time from days to hours by combining LeanData with Outreach. BookIt helps ChowNow match reps and manage schedules, savin...g time for restaurant owners. Custom object routing makes onboarding smoother by handling complex handoffs and aligning teams. ChowNow benefits from faster responses, easier scheduling, and better onboarding with LeanData.
Restaurants Success stories in Driving ROI and Results using Proposal Management solutions
Wasserstrom
- Restaurants
AutoQuotes helped Wasserstrom cut quote time by 60%. Wasserstrom used to manage sales data in separate systems, causing slow manual work and errors. Integrating AutoQuotes with SAP ERP made quoting f...aster and updated prices in real time. The company saved $91,000 per year. Sales teams now work better together and respond faster to customers.
Restaurants Clients Speak: The Impact of deploying Email Security solutions
Major Quick Service Restaurant
- Restaurants
AtData SafeToSend helped a major quick service restaurant fix poor data integrity and stop coupon fraud. The restaurant used email validation to reduce fake accounts and reclaim lost revenue. They im...proved customer connections and email reputation. The solution scaled reliably for their large operations. AtData's email address intelligence supported digital innovation in the restaurant industry.
How Auto Dialer is Delivering ROI for Restaurants Leaders
Denny's
- Restaurants
Denny's had problems with slow IT support and long wait times. Their systems were not connected, so agents had to switch between platforms. This made it hard to solve problems quickly. Denny's used 3...CLogic’s AI-powered contact center for ServiceNow ITSM. This new system brought all their workflows and data together. It helped agents work faster and made service better. Denny's saw better efficiency, higher productivity, and lower costs.
The Bot Platform helped Honest Burgers automate training, communication, and operations using Workplace from Meta. They built bots for learning, onboarding, crisis response, and daily operations. Hon...est College enabled 150 waiters to upskill to chefs. The company achieved a 15.6x positive ROI in the first year. Compliance training completion reached 100%. Staff engagement on Honest Ops hit 73%.
Top Stories in Restaurants about adoption of {catgeory} software
Frisch’s Restaurants, Inc.
- Restaurants
Frisch’s Big Boy used InMarket’s LCI platform to address challenges from COVID-19. The restaurant chain wanted to reach customers staying at home and understand their business health compared to comp...etitors. InMarket provided measurement tools and insights to improve digital marketing and boost store visits. Frisch’s Big Boy used location-based advertising and targeted messaging to increase foot traffic and sales. The partnership helped them adapt their strategy during economic uncertainty.
Top Stories in Restaurants about adoption of {catgeory} software
Chimcard
- Restaurants
Chimcard wanted to help people eat out more often by offering discounts at restaurants. They wanted to get more members and help restaurants get more customers. Chimcard used referral marketing softw...are from InviteReferrals. This helped them get 40% more new subscriptions and 20% more sales revenue. They met their goal of increasing sales and getting more people to join.
Top Stories in Restaurants about adoption of {catgeory} software
A fast casual restaurant brand
- Restaurants
Performance CTV helped a fast casual restaurant brand boost store visits and sales. The brand used OTT/CTV ads to drive action and track store visits and online revenue for the first time. The campai...gn delivered over 295,000 store visits, 3.35 million online purchases, and $80 million in online revenue. The brand saw a 1,738% return on ad spend and 88% of revenue came directly from OTT ad exposure. The brand increased its investment and expanded the partnership after seeing strong results.
Silver Grill Cafe wanted to increase sales of certain menu items. They used a gamification-based employee incentive program from Snowfly. Wait staff earned chances to play games and win points for se...lling specific items. Points could be converted to money on a debit card. The program led to a 66.2% return on investment. For every $1 spent, the cafe made an extra $1.66 in revenue from the targeted items.
SLM helped Sweetgreen use Smart Saturation direct mail to reach new customers at new store locations. Sweetgreen sent 6x11 postcards with three tear-off coupons and targeted prospects by zip code and... income. The campaign drove awareness and increased in-store offer redemptions. In March 2024, Sweetgreen achieved an average CPA of $26 and 2,100 coupon redemptions. Sweetgreen now mails up to 175,000 pieces per campaign and tests new formats to improve results.
Restaurants Success stories in Driving ROI and Results using POS solutions
Out the Dough
- Restaurants
Clover Online Ordering helped Out the Dough handle a surge in online orders after a TV appearance. The company used Clover's easy online ordering and POS system to process orders fast. Out the Dough ...grew their business without changing their POS. They saw a 15% increase in overall revenue. Customers liked the convenience of curbside pickup and online ordering.
Restaurants Success stories in Driving ROI and Results using Marketing Attribution solutions
McDonald’s Australia
- Restaurants
Kochava Foundry helped McDonald’s Australia measure the impact of a custom Spotify campaign. The campaign targeted key audiences in the MyMacca’s app using audio, video, and display ads. Kochava’s Me...diaLift study showed an 8.7% boost in in-app registrations and thousands of extra in-app orders. Gen Z and Families responded best to the campaign. Insights from the study will guide future campaigns for better results.
Cardlytics helped A&W boost same-store sales using targeted digital marketing. The campaign drove nearly 250,000 purchases from new and lapsed guests. A&W saw a $3 to $1 incremental return on ad spen...d. 45% of lapsed guests and 26% of new guests returned within 90 days. Cardlytics provided real purchase data and easy campaign execution for franchisees.
Top Stories in Restaurants about adoption of {catgeory} software
Plate IQ
- Restaurant Software
Gong helped Plate IQ cut sales rep ramp-up time from 6-12 months to just a few weeks. Plate IQ used Gong to make onboarding faster and easier for new sales hires. Sales managers now review calls in 1...0-20 minutes instead of hours. Two new reps closed mid-market deals after only one month. The product and engineering teams also use Gong to find customer feedback. Plate IQ changed its product roadmap after seeing 'expense reporting' mentioned in over 80% of calls.
Restaurants Success stories in Driving ROI and Results using Tag Management solutions
Chipotle Mexican Grill
- Restaurants
Semarchy xDM helped Chipotle Mexican Grill gain control of their supply chain data. Chipotle moved data ownership from IT to business users, improving data accuracy and customer service. They mastere...d data for over 2,500 restaurants and expanded to new stores with streamlined management. The solution eliminated data redundancy, reduced compliance risks, and enabled fast response to changes. Chipotle improved customer experience with real-time, accurate data across menus and locations.
Cheetah Digital by Marigold helped Bakers Delight launch the Dough Getters loyalty program. Bakers Delight wanted to increase customer visits and attract new buyers. The new program replaced a 20-yea...r-old stamp card system. Customers could join and earn rewards in-store or online. After the rollout, Bakers Delight saw basket size grow by more than 20%. The program made it easy for customers to get rewards and for the company to track customer behavior.
Restaurants Clients Speak: The Impact of deploying Sales Motivation solutions
Award-winning Restaurant Group
- Restaurants
Bonfyre helped an award-winning restaurant group improve employee communication and engagement. The group needed to reach employees with important updates, encourage team interaction, and collect fee...dback. Bonfyre launched a mobile-first platform for 300 frontline employees across 8 locations. The platform supported team building, multi-language communication, peer recognition, and real-time productivity tools. This helped the group build relationships, share resources, and improve staff efficiency.
Top Stories in Restaurants about adoption of {catgeory} software
Craveable Brands
- Restaurants
Bluedot geolocation helped Craveable Brands, a large Australian quick service restaurant operator, improve customer experience and loyalty. They used geolocation to understand customer behavior and i...ncrease mobile engagement in their loyalty programs. Craveable Brands measured time spent at restaurants, drive-thru queue times, and customer satisfaction. The solution enabled personalized engagement and turned competitor ads into foot traffic. Michael Schofield, Chief Information and Digital Officer, said the intelligence gained drove incredible results.
Top Stories in Restaurants about adoption of {catgeory} software
McDonald's
- Restaurants
McDonald's saves $30 million each year. They cut onboarding and labor costs. They use Echo360's EchoInk solution. Employees get shoulder-to-shoulder training.
ROI Hunter helped KFC South Africa boost online sales with dynamic product ads and branded creatives. The solution included funnel-based remarketing, weekly deals, and best-seller product sets using ...Product Insights. KFC saw an 89% increase in return on ad spend, a 23% higher click-through rate, and a 40% drop in cost per purchase. The campaigns ran across Facebook, Instagram, and other platforms. KFC scaled new customer acquisition and achieved strong growth at lower costs.
Top Stories in Restaurants about adoption of {catgeory} software
Cooper's Hawk
- Restaurants
Trivie helped Cooper's Hawk, a large restaurant and winery chain, improve training efficiency. The company used Trivie to boost employee engagement in training by 75%. Staff achieved 94% knowledge re...tention over 12 months. Training sessions took less than 10 minutes per month per employee. Trivie made training easy and consistent across all locations.
Restaurants Success stories in Driving ROI and Results using Project Management solutions
86 Repairs
- Restaurants
86 Repairs had trouble finishing onboarding projects on time. This caused problems with customer experience and cash flow. Their old tools could not handle different project types or work well with S...alesforce. TaskRay helped them manage projects and keep teams working together. Now, onboarding is faster and more organized. They saw a 29% decrease in client onboarding time and lower costs per location.
Top Stories in Restaurants about adoption of {catgeory} software
Shakey's Pizza
- Restaurants
Groupe.io helped Shakey's Pizza connect all employees on one platform. Before, most staff missed updates because they had no corporate email. Groupe.io let everyone join with just a mobile number. Th...e app made it easy to share news, send urgent alerts, and celebrate staff. Managers saved time, and staff felt more informed and engaged. Shakey's saw better morale and higher productivity in one year.
Restaurants Clients Speak: The Impact of deploying Data Security solutions
The Habit Burger Grill
- Restaurants
Netwrix Auditor helped The Habit Burger Grill meet SOX compliance for its 150 restaurants. The company needed to protect financial data and prevent unauthorized access. Netwrix Auditor made it easy t...o see who had access to sensitive information. The tool saved time by automating permission checks. The IT director said it improved security and compliance for their small IT team.
Restaurants Clients Speak: The Impact of deploying Social Media Marketing solutions
Joey's Restaurants - Restaurants
PromoRepublic helped Joey's Restaurants grow its local search and social media engagement. Joey's needed a scalable way to keep branding consistent and automate marketing for over 60 locations. Promo...Republic provided tools for social media marketing, review management, digital asset management, and analytics. As a result, Joey's saw a 59% increase in social media impressions, a 145% jump in Google Maps views, 121% more direction requests, and 74% growth in social media engagement.
Chick-fil-A - Restaurants
FLYE used social media marketing to help Chick-fil-A promote its lunch menu. They geo-fenced each location and reached out to local social media users with personalized offers. The campaign included ...promotions and free food giveaways. This approach made customers feel special and boosted brand awareness. Chick-fil-A saw a 40% increase in promotion redemptions.
Pasibus - Restaurants
Pasibus uses Brand24 to track customer feedback and improve marketing. They monitor online mentions, influencer impact, and brand sentiment. Brand24 helps them measure ROI from influencer campaigns a...nd plan budgets better. Pasibus also uses customer insights to shape new menu items and plan expansion. This data-driven approach helps Pasibus grow and connect with customers.
Nando's Malaysia - Restaurants
Onclusive Social helped Nando's Malaysia drive digital transformation with social listening. The team used AI-powered tools to monitor online conversations and track trends. They improved customer se...rvice and marketing by using real-time data. Social intelligence helped them spot issues early and protect brand reputation. The company used insights to address customer complaints quickly and improve the dining experience.
Wild Eggs - Restaurants
SocialModo helped Wild Eggs boost brand awareness and franchise leads. The 90-day pilot ran social media posts and ads for five locations. Content posts got 330,000+ impressions and 609 new page like...s. Web traffic ads drove 5,800+ website visits at $0.36 per visit. Franchise ads brought in 116 leads at $12.24 per lead. Wild Eggs used SocialModo to manage content, track results, and get real-time reports.
Sage Restaurant Group - Restaurants
Sendible helped Sage Restaurant Group improve team collaboration across multiple locations. The platform made it easier to manage social media content and scheduling. Sage Restaurant Group used Sendi...ble's features to streamline communication and boost efficiency. The solution supported better teamwork and organization for their restaurant business.
A quick-service restaurant - Restaurants
FSQ Attribution helped a quick-service restaurant measure the impact of ads on visits, transactions, and sales. The restaurant wanted real-time analysis of all conversions. Using FSQ Attribution, the...y saw a 42.43% lift in transactions, 42.09% lift in sales, and a 10.35% lift in visits. These results beat industry benchmarks for sales and transactions. The average basket size also increased to $12.02.
Papa Johns - Restaurants
Papa Johns used Sprout Social to improve their social media management. Before Sprout, they struggled with slow response times and managing many accounts. With Sprout Social, they used features like ...Smart Inbox and social listening to streamline their workflow. They cut customer service response time in half and now manage over 600 cases a week. The team saved more than 830 hours a year and saw better engagement with their audience.
Domino's Pizza - Restaurants
Cool Tabs helped Domino's Pizza run a campaign on Instagram to promote their new American Legends pizzas. The campaign used a draw and coupon codes to attract users. Over 34,400 people joined the dra...w and more than 16,000 new followers joined Domino's Instagram. 334 winners received free pizzas. The campaign increased brand awareness and social media engagement. Quality content and simple contests helped Domino's grow their online community.
カレーハウス11イマサ - Restaurants
SocialDog helpedカレーハウス11イマサ use Twitter to connect with regular customers. The restaurant wanted to build loyalty, not just attract new visitors. SocialDog made it easy to schedule posts and analyze ...data. Campaigns like "make your own curry" increased customer engagement. Tracked results showed a 20% rise in topping sales and higher customer spending. Twitter became a key tool for building a loyal fan base.
Habit Burger & Grill - Restaurants
Later Influence helped Habit Burger & Grill boost brand awareness during the Big Game weekend. Habit used Later Influence to run a creator-led campaign with six influencers on TikTok and Instagram. T...he campaign featured food trucks, street activations, and engaging content. It generated 10.5 million impressions, 186,000 engagements, and 44 pieces of content. The campaign turned national buzz into real results for Habit Burger & Grill.
Hardee's - Restaurants
Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.