TrueLark Lead Engage helped AdCloud improve lead conversion for beauty and wellness franchises. AdCloud used Lead Engage to manage communications and support for 73 client locations. The platform mad...e it easier to handle calls, texts, and lead submissions. AdCloud has 14 employees and saw better results for their clients using TrueLark. The solution supports appointment-based businesses in the beauty and wellness market.
The Chatbot Blueprint for Better Selection Decisions in Insurance
International Insurance Company
- Insurance
ChatrHub helped an international insurance company lower customer churn. The company used ChatrHub’s conversational intelligence and real-time agent assist tools. AI analyzed thousands of calls to fi...nd why customers canceled. Agents got live prompts to save more accounts. The company increased its customer save rate by 18%. Agents responded faster and with more empathy. The feedback loop led to ongoing improvement.
Cruz Roja Argentina
- Non Profit Organization Management
AgentBot by Aivo helped Cruz Roja Argentina automate customer service. The chatbot answered over 3,000 monthly queries with 93% effectiveness. This freed up staff time and improved response speed. Th...e team could focus on more strategic work. The solution was provided free through Aivo's NGO program during the pandemic. The chatbot improved digital communication and helped the organization stay close to people in need.
The Latest Chatbot Deployments delivering value in Real Estate
Property Handling
- Real Estate
SmatBot’s AI Agent helped Property Handling, a real estate business, boost enquiries by 40%. The company faced challenges with rising online queries and limited staff. SmatBot’s chatbot automated lea...d capture, answered questions instantly, and handed off high-intent leads to agents. Lead volume increased by over 30%, and agent workload dropped by 50%. Customers got faster, more personal support, making the chatbot a key part of the business.
The Latest Chatbot Deployments delivering value in Sports
FIBA
- Sports
BotsCrew built a GPT-4 powered chatbot called JIP for FIBA, the global basketball authority. FIBA wanted to give their World Cup mascot a voice and help fans get real-time info in 5 languages. BotsCr...ew created JIP to answer questions, give updates, and engage fans on Facebook Messenger and the web. JIP uses FIBA's API for live scores, schedules, and team info. The chatbot improved fan experience and made it easy for FIBA to update content and track popular topics.
The Latest Chatbot Deployments delivering value in Entertainment
Wembley Stadium
- Entertainment
ChatBot and LiveChat helped Wembley Stadium handle high volumes of customer service requests. The stadium team faced unpredictable spikes in inquiries during major events. They used ChatBot to answer... up to 12,000 chats monthly and reduce support tickets. AI automation let them quickly update answers for each event. In eight months, Wembley Stadium earned over $1.5 million in sales from chat widget leads. The solution also improved lead qualification and reduced non-sales calls.
OMQ Contact and OMQ Help help Deutsche Online Medien improve customer service for myphotobook and fotokasten. The company uses OMQ to automate support, unify service in 12 European countries, and cut... training costs. OMQ Contact gives real-time answers in contact forms. OMQ Help provides a dynamic FAQ for customers. The OMQ knowledge base lets them update information once and share it across all channels. This keeps service quality high, even during busy seasons like Christmas.
NOHOLD Inc deployed its AI Assistant for a new client. The main challenge was to ensure the solution could scale across many product lines. The team designed the AI Assistant with scalability in mind.... This approach avoided problems when expanding from one product to 52 product lines. The story highlights the importance of planning for growth in AI deployments.
Anonymous healthcare company (major European city)
- Healthcare
A healthcare company in a major European city wanted to make patient care easier. They built a mobile app for patients to chat with doctors and manage appointments. They used Sendbird Desk and an AI ...chatbot to help answer patient questions. The AI chatbot made it easier for agents to help patients quickly. With the AI assistant, agents responded to patients twice as fast as before. This helped the company serve more patients and keep service quality high.
IntelliTicks AI-Powered Chatbots helped TravelSetu, an online travel lead aggregator, boost lead generation. TravelSetu faced low conversion rates and high resource strain from manual lead qualificat...ion. IntelliTicks deployed chatbots that engaged website visitors and qualified leads automatically. This increased leads by 47% and raised lead capture from ad traffic to 22%. The solution also cut training and support costs for travel agents by 70% and improved agent efficiency, leading to more customer conversions.
GetJenny chatbots helped A-Lehdet automate customer service with robotic process automation. Aaro, the chatbot, lets customers manage subscriptions 24/7 and answers frequent questions. Chat engagemen...t tripled and chat opening hours increased by 363%. Aaro now automates 86% of chat conversations, so human agents only handle 14%. Customers can cancel subscriptions without waiting for a human. This saves time for both customers and advisors.
Driving ROI and results: Understanding the Impact of Chatbot in Legal Services
CaseCrush
- Legal Services
CaseCrush is an online platform for lawsuit empowerment. The platform helps people involved in civil lawsuits, including litigants and lawyers. It gives step-by-step guidance, resources, and forms to... help users plan and manage lawsuits. Users can generate intake and conflict of interest reports, making the legal process easier. The dashboard lets users track and organize their reports. The platform aims to reduce costs and stress for clients by making information clear and easy to use.
Zoom Video SDK helped The ShareCo improve online therapy. The company had trouble with other video APIs. They faced poor audio and video, high costs, and slow support. With Zoom Video SDK, they got b...etter audio and video. The platform allowed more custom features. The user experience became easier. The ShareCo now offers high-quality, face-to-face online therapy.
Amiga used Kommunicate to add a human-like chat feature to their parenting app. Parents can now get instant answers to questions about their children's behavior. Kommunicate's AI chatbot powers the "...Ask Amiga" feature, making support available 24/7. The integration was easy for Amiga's team to set up. Many parents have already used the chat feature and found it helpful.
Driving ROI and results: Understanding the Impact of Chatbot in Banking
Royal Bank of Scotland (RBS)
- Banking
LivePerson Conversational Cloud helped Royal Bank of Scotland (RBS) scale digital banking. RBS now serves over 18 million customers and has 6.1 million mobile app users. Automation with the Cora bot,... built on IBM Watson, answers 27% of conversations and handles over 40,000 customers daily. Messaging and automation drive more than 63,000 weekly conversations, making service 1.8 times more efficient than voice. RBS uses chat, in-app messaging, and proactive outreach to improve customer experience.
Algo helped Microsoft Devices improve supply chain planning. Microsoft Devices had trouble forecasting demand because of many retailers and data silos. Algo centralized sales and inventory data from ...all partners. The platform used AI to help plan inventory and sales. Microsoft Devices saw a 20% increase in shelf availability, a 20% reduction in weeks of supply, a 4% sales increase, and a 30% improvement in aged inventory.
Certainly's AI Agent helped QuadLock manage customer support across 100+ countries. The solution integrated with Shopify and Zendesk, automating routine queries and reducing agent workload. QuadLock ...resolved 57% of weekly enquiries with the AI Agent. They saw a 33% drop in average handling time and 31% fewer replies per resolution. The customer effort score stayed at 80%, and agent satisfaction improved.
The Latest Chatbot Deployments delivering value in Na
e.l.f. Beauty
- Consumer Goods
ActionIQ helped e.l.f. Beauty bring all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insi...ghts and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
ActionIQ helped e.l.f. Beauty bring all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insi...ghts and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
ActionIQ helped e.l.f. Beauty bring all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insi...ghts and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
Joonbot helps RunEvent answer 88% of runner questions during event registration. RunEvent needed a way to give fast answers without sending users to a separate FAQ page. They used Joonbot to add a ch...atbot directly on registration pages. The chatbot gives instant answers and saves the team a lot of time. Now, most runners get help without waiting, and the team can focus on growing the business.
