Bay State Textiles and PR Textile Recycling
- Consumer Services
BiznusSoft Field Service helped Bay State Textiles and PR Textile Recycling move from paper and spreadsheets to a digital system. The companies needed better ways to track inventory, schedule service..., and manage reports as they grew. BiznusSoft Field Service, built on Salesforce, let drivers collect data in real time and office staff see all activity at a glance. The system automated reports, improved driver accountability, and removed inventory errors. Both companies now work more efficiently and plan to add more features in the future.
Rob Barney's property services company
- Consumer Services
Flobot helped Rob Barney's property services company manage rapid growth. The company struggled with paperwork and disorganized systems as it expanded to 50 contractors and 8 office staff. After fail...ing to find a suitable software, they built a custom system called Datanet, which evolved into Flobot. The software automated scheduling, invoicing, and customer management. This allowed the business to expand without hiring more office staff. Over 100 businesses later adopted the system, improving their daily operations.
American Newspaper Solutions (ANS)
- Consumer Services
Route4Me helped American Newspaper Solutions (ANS) improve newspaper delivery in Wichita, Kansas. The team faced daily route changes and up to 400 stops, making old GPS software ineffective. With Rou...te4Me, they optimized routes quickly and shared them with drivers in under an hour. The solution eliminated paper waste and improved client relations. ANS now gets immediate route optimization and better address location, making their operations smoother.
Azuga Fleet helped GalaxyOne, a DISH Network service provider, improve driver safety and fleet management. The company struggled to build a safe driving culture for over 200 employees serving 600–700... homes daily. Azuga Fleet introduced a rewards-based driver safety program. This positive approach increased employee engagement and motivation. The solution supported safer driving and better fleet operations.
Workiz helped ADM Garage Doors use AI and automation to compete with much larger companies. The owner, Andre Marshall, set up 50 automations to handle tasks like follow-ups, reminders, and invoicing.... Workiz's Genius AI Answering system, called Jessica, answered over 500 calls and generated $7,600 in revenue, plus $3,600 more from automated messages. This let the small business look and perform like a big company. Andre saved weeks of manual work and improved customer response times.
Commusoft helped Heavenly Cool Appliance Repair move from paper-based dispatching to digital job management. The company used to rely on carbon copies and manual scheduling, which slowed down operati...ons. With Commusoft, they now track technician productivity, optimize job scheduling, and use real-time vehicle tracking. The parts management feature lets technicians start their day from home and reduces trips to the warehouse. This has led to faster repair completion and more jobs handled each day.
Protecnus helped Keyco Ascensores fix fragmented task planning and manual scheduling. The mobile app let technicians update jobs in real time. Automated workflows and custom reporting saved time and ...cut errors. By month three, work-order planning was under control. Keyco hit 100% maintenance SLA adherence. Admin time dropped, so technicians spent all field hours on repairs. Customer experience improved with better traceability and reporting.
Mosquito Joe of Metro East Illinois
- Consumer Services
BidClips helps Mosquito Joe of Metro East Illinois give more accurate quotes. The service request form lets customers send photos and videos, making quotes faster and clearer. BidClips' text messagin...g and online portal boost sales conversion rates. The Google Maps integration helps measure job areas for better estimates. Support from BidClips is fast and helpful. Communication and quoting are now easier and more accurate for both staff and customers.
ServiceMonster helped ProShine SoftWash manage business growth. Pete Happy started with one truck and simple tools. As the company grew, scheduling and job management became hard. ServiceMonster made... scheduling easy and kept all customer info in one place. Employees could see job history and attach photos from the field. ServiceMonster automated marketing with drip campaigns and direct mail, saving time and making follow-ups easy.
Arborgold software helped Arborscapes manage their Plant Health Care Division. Before Arborgold, Arborscapes used generic tools and handwritten proposals. They needed better ways to track teams, sche...dule work, and manage renewals. With Arborgold, they built a CRM, improved scheduling, and streamlined billing. Over thirteen years, Arborscapes saw a 900% increase in sales using Arborgold.
AroFlo helped Online Air and Solar move from manual job tracking and paper forms to a digital job management system. The company now has full transparency on installations, better communication with ...field staff, and detailed client reports. Scheduling updates are instant, paperwork is paperless, and inventory is managed with alerts. Staff productivity and company sales have increased. Online Air and Solar can now manage more contractors and employees with confidence.
RedZebra helped Aylesbury Fire Systems manage fire safety servicing and call outs. The company needed a user-friendly, flexible, and cost-effective system to reduce paperwork and speed up response ti...mes. RedZebra allowed all office users to work on the same system, improved collaboration, and eliminated spreadsheets. Invoicing became faster, and productivity increased with lower overheads. Aylesbury Fire Systems grew with confidence using RedZebra.
CSOne helped ジャパンベストレスキューシステム株式会社 improve CRM and ERP operations. The company managed over 1.5 million members and 15 million transaction records. CSOne unified member data, automated accounting, and... improved system speed. The new system reduced processing times to less than one-tenth of the old system. Staff reported better search speed and smoother operations after launch.
ExpandIT Mobile Service Management helped Jydsk Planteservice A/S switch from paper to digital service reporting. Service gardeners now use mobile phones to record tasks, track time, and order produc...ts. Data goes straight into the ERP system, speeding up processes. Customers get electronic inspection reports right after service calls. The new system increased customer satisfaction and made sales easier for service gardeners.
Fieldproxy helped SpadeWorks manage their large field service teams across India. SpadeWorks needed to automate and coordinate their maintenance operations. Fieldproxy provided solutions like geofenc...ing, AI-based territory mapping, OTP-based notifications, ticketing, and real-time service reports. SpadeWorks gained full asset control, better ticket management, and improved customer transparency. This made their field operations faster and more efficient.
ServiceTitan Pro Products and Integrated Financing helped Above and Beyond Service Co. grow revenue and improve operations. The company used Marketing Pro for targeted email campaigns and Scheduling ...Pro for easy online booking. Dispatch Pro matched the right technician to each job, boosting profits and efficiency. Above and Beyond reached $10 million in revenue and a TitanScore in the top 1% of users. The tools made work easier and improved the customer experience.
Pest-X had trouble with marketing, lead management, and collecting payments. They started using PestPac by WorkWave to fix these problems. PestPac helped them run email campaigns and automate marketi...ng. This led to a 47% year-over-year increase in mosquito service sales. Since using PestPac, Pest-X grew from one location to three and saw a 342% increase in business. They also reduced late payments and improved customer satisfaction.
Pest-X had trouble with marketing, lead management, and collecting payments. They started using PestPac by WorkWave to fix these problems. PestPac helped them run email campaigns and automate marketi...ng. This led to a 47% year-over-year increase in mosquito service sales. Since using PestPac, Pest-X grew from one location to three and saw a 342% increase in business. They also reduced late payments and improved customer satisfaction.
Consumer Services Clients Speak: The Impact of deploying Revenue Management solutions
SR Veterinary Group
- Business Services
Sage for Small Business helped SR Veterinary Group grow from one to two practices. The team used Sage Accounting, Payroll, and HR to save time and improve accuracy. Automation let them focus on plann...ing and better business decisions. The software's simple interface made it easy for non-specialists to use. Sage support was responsive and helpful. Better data quality helped the team make good choices and grow faster than expected.
Sage for Small Business helped SR Veterinary Group grow from one to two practices. The team used Sage Accounting, Payroll, and HR to save time and improve accuracy. Automation let them focus on plann...ing and better business decisions. The software's simple interface made it easy for non-specialists to use. Sage support was responsive and helpful. Better data quality helped the team make good choices and grow faster than expected.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
TaxCloud helped Worx Printing Cooperative manage complex multi-state sales tax compliance. Before TaxCloud, they used manual processes and external consultants, which was costly and slow. TaxCloud in...tegrated with QuickBooks Online and Shopify, making sales tax reporting easy and accurate. Worx Printing cut their sales tax compliance costs by 50%. They now spend less time on admin work and more time on their business.
Stripe helped KeyMe make payments easy for customers. KeyMe offers locksmith services and key copies at kiosks across the US. The company used Stripe Payments and Radar. KeyMe did not need engineerin...g resources to manage payments. KeyMe saw 2x year-over-year growth after using Stripe.
Modern Exterminating Company (MEC)
- Consumer Services
BarCloud helped Modern Exterminating Company (MEC) track over 100 stock and asset items, including pesticides and equipment. MEC needed better inventory control and real-time tracking to reduce loss ...and misplacement. With BarCloud, they tracked chemical usage, monitored expiration dates, and received low inventory alerts. The system was easy to set up and use, saving MEC time and money. MEC reported saving tens of thousands of dollars on chemical inventory with BarCloud.
Sage for Small Business helped SR Veterinary Group grow from one to two practices. The team used Sage Accounting, Payroll, and HR to save time and improve accuracy. Automation let them focus on plann...ing and better business decisions. The software's simple interface made it easy for non-specialists to use. Sage support was responsive and helpful. Better data quality helped the team make good choices and grow faster than expected.
Everlance helps Courtney, a Wag caregiver, track her business miles and expenses. She uses the app to log trips and spending for her dog-walking and pet-sitting work. Everlance makes it easy for her ...to mark business and personal expenses. The app finds tax deductions and creates IRS-compliant reports. Courtney saves time and money during tax season. On average, Everlance users save $6,500 in deductions each year.
Paychex provides business insurance for Champion's Barbershop. The barbershop uses Paychex for insurance needs. The team at Paychex supports them 24/7. This helps Champion's Barbershop run smoothly. ...The testimonial highlights reliable service from Paychex.
Billtrust invoicing and payments solutions helped Action Carting Environmental Services boost digital payment adoption. After three targeted email campaigns, digital customer payments increased by $2... million. ACH payments rose 34% and credit card payments rose 17% from Q1 2018 to Q3 2020. 51% of customers now get invoices electronically, and 32% pay digitally. The company saves 70 hours a month in manual labor and $23,000 a year in postage costs.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
Shipt wanted to increase paid memberships and lower user acquisition costs. They used RevX's Intellibid platform for their Meta campaigns. With this solution, Shipt saw a 46% increase in membership c...onversions. They also reduced the cost of user acquisition by 40%. Daily active users went up by 19.3%. Shipt praised RevX as a key partner in their mobile acquisition efforts.
Sittercity used Recurly to improve their subscription billing and fight fraud. They switched from a homegrown billing tool to Recurly for better features and easier integration. Recurly's coupon tool...s helped Sittercity run marketing campaigns. After adding Recurly’s anti-fraud solution, Sittercity saw a 70% drop in fraudulent signups in one month. Recurly also recovers an average of 7% of Sittercity’s revenue each month through automated processes.
Consumer Services Success stories in Driving ROI and Results using Contact Center Software solutions
Lien Enforcement, Inc.
- Consumer Services
TCN helped Lien Enforcement, Inc., a debt collection agency, improve its contact center operations. The company switched from multiple providers to TCN’s platform. Communication time dropped from up ...to 6 minutes to just 1 minute. Dialer campaign set-up time fell from 2 hours to 15 minutes. Monthly data handling was cut by over 20 hours. Payments and customer satisfaction increased after using TCN.
Natterbox AI helped We Buy Any Home recover over 1,000 missed calls each month. The company saved £48,000 a year by removing third-party answering services. AI Agents now handle 81% of calls and qual...ify over 175 callers monthly. All call data is logged in Salesforce, improving data quality. Sales agents spend more time on high-value conversations, boosting efficiency and morale.
Stanley Steemer uses Genesys solutions to protect revenue and improve customer, worker, and franchisee satisfaction. The company wanted to deliver better experiences for everyone involved. Genesys pr...ovided tools for customer experience and workforce engagement. Stanley Steemer now delights customers and supports its team. The solution helps keep revenue safe while making service better.
Talkdesk helped Fortem improve its contact center operations. Fortem used Talkdesk to answer calls faster and reduce hold times. Call quality monitoring scores went up. Fortem now delivers better ser...vice to residents. The platform gives Fortem new capabilities for customer experience.
MightyCall helped Patriot Sewer Equipment & Repair improve customer communications. The team needed a business phone system that worked for both office and field staff. MightyCall's mobile app let al...l six team members answer calls anywhere. Features like call recording, call routing, and the journal made follow-ups easy and reduced miscommunication. The company now has better flexibility and productivity with MightyCall's VoIP solution.
CallGuard by Eckoh helped Peninsula Group secure phone payments and meet PCI DSS compliance. The company faced rising call volumes and needed to protect client card data. CallGuard Hosted stopped sen...sitive data from entering their contact center systems. This removed the center from PCI DSS audit scope. Agents stayed in touch with clients during calls and could safely record calls. The solution supported business growth and new acquisitions.
8x8 SMS API helped Recommend Group improve their communications. Recommend Group connects homeowners with service professionals in Malaysia and Indonesia. They needed a reliable way to send time-sens...itive updates. Before, they used email but many messages were missed. With 8x8 SMS, they tripled their message click-through rates. The platform also provided local support and easy integration.
8x8 SMS API helped Recommend Group improve their communications. Recommend Group connects homeowners with service professionals in Malaysia and Indonesia. They needed a reliable way to send time-sens...itive updates. Before, they used email but many messages were missed. With 8x8 SMS, they tripled their message click-through rates. The platform also provided local support and easy integration.
C3i Solutions used Avaya's contact center platform to replace six separate systems with one global solution. The company supports over 35 million omnichannel interactions each year for 150+ clients i...n 175 countries. Avaya enabled C3i Solutions to offer flexible, integrated services like Mobile IVR and co-browsing. The new platform reduced IT complexity, saved power, and improved agent training. C3i Solutions gained a competitive edge and faster deployment for its business process outsourcing clients.
Synergy by Awaken Intelligence helps Aquarius Contact Centres manage 1,000 daily calls and emails with just 25 agents. The platform supports over 250 client campaigns, using 300+ scripts for seamless... customer experience. Awaken’s Dispatch enables fast escalation to the right contractor, improving workflow and SLA compliance. Aquarius relies on Synergy for web-based scripting, email integration, and dispatch intelligence. The technology ensures accurate data sharing and reduces resolution times for customer queries.
Synergy by Awaken Intelligence helps Aquarius Contact Centres manage 1,000 daily calls and emails with just 25 agents. The platform supports over 250 client campaigns, using 300+ scripts for seamless... customer experience. Awaken’s Dispatch enables fast escalation to the right contractor, improving workflow and SLA compliance. Aquarius relies on Synergy for web-based scripting, email integration, and dispatch intelligence. The technology ensures accurate data sharing and reduces resolution times for customer queries.
Bright Pattern helped The Connection, a large BPO, move from a 20-year-old legacy system to a cloud contact center platform. The Connection gained 100% uptime, 80% call deflection with self-service I...VR, and a 33% reduction in average handle time. The platform enabled flexible CRM integrations and open APIs. The Connection now offers advanced features like AI, SMS, and speech analysis. Bright Pattern's solution improved operational efficiency and customer experience.
KNIME helped BGIS automate work order parsing for lighting retrofits. BGIS used topic modeling to analyze 30,000 work order descriptions. This replaced manual review and improved accuracy. The soluti...on saved $420,000 annually in maintenance and repair costs. BGIS also reduced average monthly work order costs by $35,000. The project made it easier to justify retrofit investments and improved decision making.
ShopBack used Cube to build custom embedded analytics for their e-commerce platform. They needed to analyze large volumes of transaction data and deliver dashboards for both internal and merchant use...rs. By implementing Cube with pre-aggregations and indexing, ShopBack reduced their p95 query loading time from 50 seconds to under 5 seconds. This improved user experience and allowed them to scale analytics across nine countries and millions of users.
MobileFrame Business Suite helped SBM Group automate field service operations. SBM had over 1,000 mobile service staff using paper forms, causing lost time and errors. MobileFrame let SBM quickly bui...ld mobile apps for tasks like work requests and audits. The platform removed manual data entry and reduced mistakes. Technicians now serve more customers each week. SBM saw immediate ROI and higher productivity.
Jedox AI helped Terminix analyze customer retention. The FP&A team used Jedox to process large datasets and find new insights about why customers leave. They discovered factors like contract value, t...enure, and product mix affect loyalty, not just service quality. Jedox made it easy to use AI and quickly get results. The team found new ways to improve customer retention using these insights.
Stonefield Query for BusinessVision helped Brighter Mechanical Limited solve reporting problems after switching from Crystal Reports. The company needed easy job costing reports to improve business p...erformance. Stonefield Query let them create and change reports without outside help. They built templates for all business areas and made multi-year reports to compare job results. This improved budgeting, quoting, and overall profitability.
Hevo Pipelines helped Deliverr manage 2X more data volume with near real-time replication. Deliverr faced issues with FlyData and Redshift, including manual pipeline tasks and server overloads. Switc...hing to Hevo and Snowflake improved data quality, automation, and reporting. Deliverr reduced troubleshooting time by 80 hours per month, saving 2 man-weeks monthly. Data warehouse reliability increased from 97% to 99.98%, and query latency improved by 25-40%.
Groove used Keen to add real-time analytics and reporting to its customer support platform. Groove needed a cost-effective solution that would not require heavy development or infrastructure work. Ke...en provided an out-of-the-box analytics tool that integrated easily with Groove’s platform. This let Groove speed up development and focus on features for its users. Groove’s dashboards now help over 8,000 customer support teams track performance and improve service. Groove’s clients have experienced reliable analytics with no downtime.
Upmetrics helped Pro GC & Restoration create business plans for their mold remediation services. The company struggled to find templates that fit their unique revenue streams and payment cycles. Upme...trics allowed them to build custom business plans and accurate financial forecasts. This made it easier to pitch to investors and expand to new locations. The AI features and business plan builder saved them time and improved their planning process.
Databox helped Quality Comfort Home Services centralize marketing data and cut reporting time. The team used Databox to track campaign ROI and spot underperforming service areas. They saved over 8 ho...urs per month on manual reporting. Databox made it easy to view trends and share results with executives. The marketing team now makes faster, smarter decisions using clear dashboards.
flex.bi helped Bsafety move from manual Excel reports to automated analytics. Before, report creation took hours or a full day and risked errors. With flex.bi, reports are ready in minutes and always... up to date. Managers now get clear, custom reports for each department. Bsafety saves time and can focus on business growth and decision-making.
Nexla helps Smarte Carte keep its rental equipment running by integrating IoT data and automating alerts for equipment issues. Smarte Carte used Nexla to create reliable data flows to NetSuite Analyt...ics Warehouse, cutting maintenance time for data analysts from 50-60% to just 5%. The solution reduced engineering and monitoring costs, prevented millions in revenue loss, and achieved 100% reliability in data flows. Nexla's platform enabled Smarte Carte to manage millions of records daily and maintain high equipment uptime.
Panoply helped GreenThumb Ltd. bring together data from many sources into one place. Before, reporting took a lot of manual work and was slow. With Panoply, they set up data connectors in hours and n...ow load data into Power BI much faster. The team spends less time on maintenance and more on building reports and insights. GreenThumb can now track sales, marketing, and customer data more easily, leading to better decisions and improved customer service.
Consumer Services Clients Speak: The Impact of deploying CRM solutions
Spruce
- Consumer Services
Spruce used Front to manage all their support channels in one place. They faced challenges with high inquiry volume and slow response times as they grew. Front helped them improve team collaboration ...and streamline support operations. They reduced support costs by 31% and improved customer satisfaction scores by 23%. Spruce also saved $62K per year by switching to chat support and improved response time by 63%.
Security of Los Angeles (SOLA)
- Security Services
RedHorse CRM helped Security of Los Angeles (SOLA) manage customer accounts in one place. SOLA switched from multiple software tools to RedHorse for better integration. The CRM let them manage telema...rketers, service tickets, and billing with QuickBooks. RedHorse improved email, document storage, and company-wide visibility. SOLA reduced paper use and improved business operations.
Sage for Small Business helped SR Veterinary Group grow from one to two practices. The team used Sage Accounting, Payroll, and HR to save time and improve accuracy. Automation let them focus on plann...ing and better business decisions. The software's simple interface made it easy for non-specialists to use. Sage support was responsive and helpful. Better data quality helped the team make good choices and grow faster than expected.
Quickbase Webhooks helps HomeSquare deliver fast, reliable home maintenance and repair services. HomeSquare needed to connect Quickbase with other cloud apps for faster emergency response but lacked ...resources for custom API coding. With Quickbase Webhooks, they automated workflows across Quickbase, Slack, and SMS. This led to faster emergency response, streamlined admin tasks, and a 50% reduction in time for some functions. Customers now get peace of mind and quick service during home emergencies.
Tech ICS worked on the HiRunGo platform for self-employed contractors. The platform needed payment gateway integrations and fixes to errors left by previous developers. Tech ICS mapped the software a...rchitecture and integrated multiple bank APIs, including Paymoney and several US banks. They completed the integrations and fixed the platform errors. The client tested the platform after the work was done.
Salesforce Service Cloud and Salesforce Integration Services helped Scrubbi, a Canadian house cleaning service, improve customer interaction. Scrubbi faced problems with call management, tracking cal...l statuses, and slow customer response. The new solution fixed their IVR system and let agents manage real-time call statuses. This led to faster responses and better customer satisfaction.
Salesforce Service Cloud and Salesforce Integration Services helped Scrubbi, a Canadian house cleaning service, improve customer interaction. Scrubbi faced problems with call management, tracking cal...l statuses, and slow customer response. The new solution fixed their IVR system and let agents manage real-time call statuses. This led to faster responses and better customer satisfaction.
Joyweek needed a better way to manage their sales and service processes. Their old system was not a good fit and made updates difficult. They chose SuperOffice to create a cloud solution that holds a...ll customer, agreement, and machine information. The new system supports their sales and service teams and connects with other business tools. Staff can now handle cases faster, save time, and provide better customer service.
Method helped a local landscaper recover after a recession. The landscaper used Method to manage leads, send emails and estimates, and track sales opportunities. Method kept all customer data in one ...place and synced it with QuickBooks. The landscaper used features like invoicing, customer portals, and reporting. These tools helped the business grow and stay organized.
Close helped Cloosiv, a mobile ordering service for coffee shops, fix their manual sales process. Before Close, Cloosiv struggled with spreadsheets and missed follow-ups. After switching to Close, th...ey used drip campaigns and automated emails. Cloosiv grew from 20 to 300 clients in months, with 350 more in the pipeline. They increased their business by 1400% and quadrupled average revenue per user.
Top Stories in Consumer Services about adoption of {catgeory} software
Dynata
- Consumer Services
Currency Alliance helped Dynata, a global consumer research company, connect its eRewards loyalty program to multiple partner loyalty programs. Dynata integrated with Currency Alliance in less than a... week. This allowed them to issue or exchange points into popular loyalty currencies for their survey participants. The solution removed the need for multiple legacy integrations and reduced accounting workload. Dynata now connects with more partners easily and manages all costs through a single invoice.
Loystar's WhatsApp loyalty program helped KLS Naturals boost customer loyalty. KLS Naturals used a 7-stamp program where customers earn a free shampoo and condition service after seven visits. The pr...ogram works through SMS and WhatsApp, making it easy for customers to join. Loystar's dashboard lets KLS Naturals track redemptions and customer engagement. This simple program increased repeat visits and built stronger customer relationships.
Marsello helped Scotty’s Makeup & Beauty double their sales in two years. The business used Marsello’s marketing automation and loyalty tools to recover abandoned carts and drive repeat purchases. Em...ail campaigns generated 63% of all marketing-attributed revenue, and a welcome email brought in 16% of marketing revenue. The loyalty program expanded their customer base and increased engagement both online and in-store. Scotty’s Makeup & Beauty tracked campaign impact across eCommerce and physical locations.
Stamp Me helped Carrera Car Wash launch a digital loyalty program. Carrera Car Wash wanted to keep customers coming back and stand out from other car washes. The program gives a free drink for signin...g up and a free wash after nine visits. Over 700 customers use the program, with thousands of rewards given. Carrera Car Wash built strong customer relationships and increased repeat visits with Stamp Me.
Eagle Eye's out-of-the-box app helped IMO Car Wash transform its loyalty program. IMO launched a new app in 15 countries, reaching 1.5 million active users in 18 months. Digital sales rose from 0.3% ...to 10% of total revenue. App users spend 50% more than drive-up customers. Bundle sales grew by 130%, creating a new revenue stream. The digital stamp card and subscription service increased customer loyalty and repeat business.
Adelya Loyalty Operator helped Les Biens en Commun improve customer engagement. The company wanted to encourage people to rent items instead of buying. They used connected lockers and a web app for e...asy rentals. The solution made it simple for users to reserve and pick up items. Les Biens en Commun saw strong adoption in four cities and positive feedback from users, especially women. The platform supported their mission of sharing and reducing consumption.
Movylo helped Luca X Firmo Beauty Salon grow their customer list and boost sales. The salon used Movylo to automate marketing, send promotions, and keep in touch with clients. They imported their cus...tomer list and used features like pop-ups and social media to reach more people. Their contact list grew to over 2,000. This led to more engagement, reviews, coupon downloads, and repeat sales.
A global B2B distribution and logistics provider
- Consumer Durables
360insights helped a global B2B distribution and logistics provider transform their sales strategy. The company centralized incentive programs and automated campaigns. They used gamification and enha...nced reporting. This led to a 30% increase in sales. Over 4,500 salespeople in 45 countries took part. Open rates went above industry standards.
Stripe helped KeyMe make payments easy for customers. KeyMe offers locksmith services and key copies at kiosks across the US. The company used Stripe Payments and Radar. KeyMe did not need engineerin...g resources to manage payments. KeyMe saw 2x year-over-year growth after using Stripe.
Howspace helped HomeMaid connect its distributed workforce. Before, communication was scattered and training was limited. With Howspace, everyone now has a shared space for learning and updates. Empl...oyee engagement NPS improved from -5 to 8. Staff turnover dropped from 80% to under 40%. The company saw better quality, customer satisfaction, and financial results.
The Brainier LMS helped Monarch Landscape Companies manage learning and development for over 3,000 employees. Monarch used the LMS to create role-specific learning tracks for onboarding, safety, and ...skills training. The analytics suite made it easy to track progress and compliance. The LMS improved efficiency, especially for seasonal staff, and automated employee data between systems. Monarch standardized HR and L&D processes across multiple acquired companies.
Learn365 helped Kennards Self Storage deliver training to 350 staff across 115 locations. The company needed a modern LMS for a dispersed, frontline workforce. Learn365 integrated with their Microsof...t ecosystem and allowed for custom branding and robust reporting. The launch was smooth and quick. Employees now access bite-sized, on-brand learning through single sign-on. Automated training plans support onboarding and career growth.
Absorb LMS helped LAZ Parking automate compliance training for over 15,000 employees. The company used Absorb Create to build and launch more than 200 courses quickly. Custom dashboards and real-time... reporting improved training adoption and workforce development. LAZ Parking unified its learning programs and supported employee safety and engagement. The LMS delivered role- and location-specific learning at scale.
BizLibrary helped Gilligan Oil Company launch a leadership development program for over 100 general managers across multiple states. The company wanted to increase employee retention and internal pro...motions. BizLibrary provided a consistent training framework with engaging content and strong customer support. Gilligan achieved 100% participation in monthly program assignments. The program focused on upskilling managers and building a learning culture.
Continu helped Instacart bring all learning into one platform. Instacart needed to train more people and make learning easy to access. Their old LMS could not scale or support live workshops. With Co...ntinu, Instacart unified learning, used deep integrations, and made content easy to find. Instacart reached an 82% completion rate and saved 612 hours each year.
Learning Pool Platform helped BASIS Registration deliver online learning for over 6,000 agronomist members. BASIS needed a flexible solution to support new digital membership and CPD opportunities. T...hey used Learning Pool Platform and Authoring to create BASIS Classroom, offering 16 courses and 12 webinars. By July 2022, members completed 9,400 courses. 94% of members said they would recommend the new format. Member engagement and feedback have been very positive.
Learning Pool Platform helped BASIS Registration deliver online learning for over 6,000 agronomist members. BASIS needed a flexible solution to support new digital membership and CPD opportunities. T...hey used Learning Pool Platform and Authoring to create BASIS Classroom, offering 16 courses and 12 webinars. By July 2022, members completed 9,400 courses. 94% of members said they would recommend the new format. Member engagement and feedback have been very positive.
Top Stories in Consumer Services about adoption of {catgeory} software
Bulu Group
- Consumer Services
Extensiv helped Bulu Group improve their warehouse operations. Bulu Group faced challenges with a fragmented tech stack that slowed growth and profitability. Extensiv provided a unified solution for ...subscription and fulfillment services. Bulu Group saw a 25% increase in labor efficiency. Billing time was cut in half. Order accuracy reached 100%.
BrandShield helped Pop-A-Lock secure nearly 100 infringing domains and take down dozens of fraudulent websites. Pop-A-Lock faced growing online threats like phishing, impersonation, and counterfeit s...ites that hurt their reputation and revenue. BrandShield's AI-powered brand protection and enforcement system provided real-time monitoring, proactive takedowns, and expert support. The solution let Pop-A-Lock regain control of their online presence and prevent significant financial losses. Localized insights and global reporting improved franchisee visibility and business impact.
NIQ’s Retail Measurement Services helped Calbee Moh Seng Pte Ltd understand consumer behavior and brand perception. The company wanted to improve its brand image and make better business decisions. N...IQ ran a brand health study to analyze brand perception, market share, and purchase frequency. Calbee Moh Seng gained insights into consumption behavior, brand KPIs, and competitor strengths. These insights supported data-driven strategies for growth and brand loyalty.
Sharetribe helped Swimmy launch a pool rental marketplace in France and Spain. Swimmy used Sharetribe to go live quickly without coding. The platform supported rapid growth, reaching hundreds of thou...sands of users and millions in bookings. Swimmy started with no-code tools, then moved to Sharetribe’s developer platform for custom features. Each summer brought more users and press coverage. Swimmy now donates part of its profit to charities.
Happy Helper is a Danish company that connects cleaners with customers. They needed a way to manage recurring payments for their platform. They use Billwerk+ to handle these payments. Billwerk+ helpe...d them move all customer credit cards to the new platform easily. The fees are lower than Stripe, which helps because Happy Helper works with low margins. The CEO likes that Billwerk+ supports many payment solutions and plans to add more options in the future.
Bolt helped PuppySpot reach a 95.5% order approval rate. The platform cut the chargeback rate by 16%. PuppySpot lost zero dollars to fraudulent orders. 10.5% of retail sales came from Bolt Account sh...oppers. PuppySpot used Bolt to improve checkout and fraud prevention.
Billtrust invoicing and payments solutions helped Action Carting Environmental Services boost digital payment adoption. After three targeted email campaigns, digital customer payments increased by $2... million. ACH payments rose 34% and credit card payments rose 17% from Q1 2018 to Q3 2020. 51% of customers now get invoices electronically, and 32% pay digitally. The company saves 70 hours a month in manual labor and $23,000 a year in postage costs.
Urban Company faced challenges managing their inventory and kits as demand grew. They struggled with manual management of materials, inventory tracking, and compliance issues. Unicommerce provided so...lutions like BOM kitting, agile expiry management, and a centralized backend. These solutions helped Urban Company manage their inventory efficiently and achieve 8X growth in sales volume over 27 months.
Consumer Services Clients Speak: The Impact of deploying Marketing Automation solutions
Tempo Assist
- Consumer Services
Pipefy helped Tempo Assist automate and standardize their business processes. Before Pipefy, employees managed over 6,000 monthly payment requests manually, causing delays. With Pipefy, they automate...d most steps, now processing over 8,000 payments monthly. 230 employees across six departments use Pipefy for about 70 processes. Automation freed staff from repetitive tasks and improved process clarity and efficiency.
Fresh Relevance helped Direct365 boost cart recovery rates by 18.6% using automatic optimization. The company set up a 3-stage cart abandonment email program with targeted discounts and product recom...mendations. Direct365 achieved a 21X monthly ROI from the solution. Data capture popovers and upsell recommendations also increased sign-ups and revenue. The sales team saved time as customers saw relevant products online.
Caspio helped Direct Line Cruises, a travel agency, get cruise rates online fast. The agency needed a way to show fares to customers and agents. Caspio's low-code platform let them build apps with no... coding. They created a CRM, loyalty club, and quoting tools. One project grew into hundreds of apps. The agency calls Caspio 'simply the best' for online database apps.
Promio helped Handyman Connection, a home services franchise, improve marketing efficiency and results. The company wanted to consolidate local marketing, boost digital ad performance, increase custo...mer lifetime value, and track ROI. Promio delivered automated customer retention campaigns, achieving a 1,028% ROI. Their digital advertising technology cut lead costs by 45%. Franchisees now use a single system for all marketing needs, making processes simpler and more effective.
Ortto helped Dumpsters.com cut email service provider costs by 30%. The company switched from Marketo to Ortto to fix high costs, slow workflows, and poor campaign tracking. Ortto made it easier to t...rack email performance and removed the need for expensive consultants. The full migration took six weeks. Marketing operations became more efficient and reporting improved.
Ibriiz used SparkToro to plan and execute their mobile app launch. They needed to find which brands to target to attract and keep users. SparkToro helped them identify key brands and influencers usin...g data-driven searches. The tool showed which influencers had the most engaged audiences for each brand. Ibriiz used this data to build targeted brand lists and improve their launch strategy.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
RedEye helped HomeServe improve their digital marketing with email marketing automation. HomeServe wanted to use their data to increase revenue and improve customer experience. RedEye provided expert...ise, support, and behavioral data to drive targeted campaigns. HomeServe saw a 63% increase in revenue from email, a 533% return on investment, and a 56% conversion rate. The partnership focused on customer engagement and retention.
Top Stories in Consumer Services about adoption of {catgeory} software
Vredevoogd
- Consumer Services
RingCentral helped Vredevoogd move from Mitel to a cloud phone system. The company wanted better phone reliability and remote work options. RingCentral's Professional Services and Migration Accelerat...or made the switch fast and easy. Vredevoogd now has zero phone downtime and lower telecom costs. Staff can work from anywhere and the phone service is always reliable.
Formitize helped HW Pest Control fix lost paperwork and slow manual data entry. The company used Formitize for accounting, CRM, job scheduling, paperless forms, and reporting. The setup was fast and ...easy. Formitize saved hours of work each week. The professional reports brought in more clients. The support team got a perfect score from the customer.
CleverTap helped Miso, a top home services app in South Korea, boost customer engagement. Miso used automated segmentation and personalized campaigns to reach users at the right time. The company saw... a 30% increase in early-bird AC cleanings, a 3% lift in conversions from cross-sell pop-ups, and a 17% rise in pre-cleaning image uploads. Daily active AC technicians grew by 50%. Miso also improved partner engagement and reduced customer fatigue with optimized messaging.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
A salon in Atlanta metro area of Georgia
- Consumer Services
Colligso TextIn helped a growing salon in Atlanta reach customers with SMS messages. The salon needed to inform clients about a new location and changing business hours. They chose TextIn for its hig...h SMS read rate and easy integration with their point of sale system. During COVID-19, the salon used TextIn to quickly update customers about business changes. The solution made it simple to run targeted campaigns and keep customers informed.
CleverTap helped Miso, a top home services app in South Korea, boost customer engagement. Miso used automated segmentation and personalized campaigns to reach users at the right time. The company saw... a 30% increase in early-bird AC cleanings, a 3% lift in conversions from cross-sell pop-ups, and a 17% rise in pre-cleaning image uploads. Daily active AC technicians grew by 50%. Miso also improved partner engagement and reduced customer fatigue with optimized messaging.
AppTweak helped Lips, a beauty platform, improve CPI and user acquisition. Lips used AppTweak for app performance analysis and keyword research. They ran A/B tests on creative assets, leading to a 3%... increase in tap through rate and lower CPI. Data-driven ASO decisions reduced manual work and improved conversion rates. Lips reached 12 million downloads by combining ASO and advertising strategies.
Branch Universal Email helped Ancestry improve app engagement. Ancestry used targeted email campaigns with personalized calls to action. App opens increased by 44% and U.S. app downloads rose by 50%.... International app downloads nearly doubled. Engagement with app features tripled. Branch made it easy for Ancestry to track and measure email campaign success.
Measuring SEO Success in Consumer Services Deployments
Stanley Steemer
- Consumer Services
BrightEdge helped Stanley Steemer boost their SEO after shifting to a professional services model. The company used BrightEdge Instant and Hyper Local Analysis to understand local search trends and c...onnect with new customers. Stanley Steemer saw a 44.5% increase in Google 3-pack visibility. Organic traffic grew by 36%. These results helped them recover business lost during the pandemic.
seoClarity helped Modernize improve their keyword rankings and organic traffic. Modernize faced a drop in click-through rates on their top calculator pages, even though rankings stayed stable. seoCla...rity’s Content Services team used Content Gaps and SERP analysis to find missing topics and refine page content. They created detailed Content Briefs for six key pages. Modernize saw a 135% increase in traffic after using seoClarity’s strategy.
Posirank helped a client in the personal services niche fix major SEO issues. The site had thousands of duplicate pages and slow load times. Posirank deleted low-value content, improved site speed, a...nd built quality backlinks. Organic traffic sessions increased 123%. Average session time went up 55%. The site now ranks 63 keywords in the top 3, a 1000% increase.
iQuanti helped UniFirst transform its paid search program using Google and Microsoft Ads. The challenge was to get more high-quality leads while keeping costs low in a competitive market. iQuanti use...d smart segmentation, budget reallocation, and targeted campaigns. UniFirst saw a 3.7X increase in paid leads, a 2.2X rise in form fills, and a 5.1X jump in phone calls. Cost per lead dropped by half in the first quarter of 2025.
local business (specialty home service)
- Consumer Services
SEO PowerSuite helped a local specialty home service business improve its local SEO. The site had no traffic, no backlinks, and only ranked for its domain name. The consultant used entity association..., keyword clustering, and schema to fix technical issues and boost visibility. The business moved to page 1 for local search terms. The campaign focused on ranking for head terms and long-tail keywords before the busy season.
Thumbtack, a marketplace for local service professionals, faced a Google penalty that caused a major drop in search rankings and traffic. The penalty followed the use of link-building tactics where u...sers were incentivized to link to Thumbtack's site. Before the penalty, Thumbtack's ranking value was estimated at $1 million. After six days, Thumbtack's rankings recovered. The case highlights the risks of aggressive SEO strategies and the impact of Google penalties on online platforms.
Morningscore helped Malermester Ingemann boost organic website traffic. Jean Ingemann, the owner, started using SEO as a hobby and now gets 75% of his customers from organic search. He saw a 30% incr...ease in revenue and gains 10-12 new customers each month. The tool made SEO easy to understand and fun to use. Jean now spends 4-5 hours a week on SEO and is hiring his first employee due to increased demand.
Top Stories in Consumer Services about adoption of {catgeory} software
Rent-A-Center
- Consumer Services
Medallia helped Rent-A-Center improve its rental business customer experience. The company used Medallia's platform to collect feedback and manage customer interactions. This solution aimed to enhanc...e both customer and employee satisfaction. The case highlights how Medallia's tools support better service and operational efficiency for rental businesses.
Plivo helped Luxer One improve package delivery notifications with reliable SMS messaging. Luxer One switched from email to SMS to reach more customers and boost open rates. Their previous SMS provid...er had delivery failures and high costs. Plivo offered direct carrier relationships, better deliverability, and cost savings at half the price. Integration took less than a day. Luxer One now sends millions of messages monthly with over 99% delivery. Customer satisfaction increased and message reliability improved.
BulkSMS.com helps Thetha Connect deliver virtual receptionist services to small businesses and medical professionals. Thetha Connect uses the BulkSMS API to send appointment and message notifications... by SMS. Agents create and send SMSes to business owners and medical professionals when appointments are made or messages need to be relayed. SMS reminders are sent to patients to reduce no-shows. The technical director values the easy API integration and the reply-to-email feature.
Textmagic helped MaidPro North Phoenix improve communication with clients and staff using SMS. The company used SMS chat to send messages and receive replies quickly. This made it easier to manage cl...eaning appointments and updates. Staff and clients got information faster. MaidPro North Phoenix saw better communication and smoother operations.
MessageDesk helped Ace Sanitation cut accounts receivable by 80% using text reminders. The company faced high unpaid invoices and missed trash pickups. They used MessageDesk to send weekly trash remi...nders, text invoices, and payment links. This led to fewer missed pickups and less time spent on customer calls. Ace Sanitation also got more Google reviews and kept better records of customer conversations.
FireText SMS marketing helped Alan Lawrence Hairdressers reach more customers. The salon wanted to increase contact and bring back lapsed clients. They sent exclusive SMS offers to their growing mobi...le database. Each week, about 20% of bookings mention the SMS code. Daily bookings and customer returns increased thanks to regular SMS campaigns.
BSG Voice Bot helped CleanGlow Cleaning Services increase customer request conversions. The AI voice assistant made communication with clients clearer. CleanGlow used the solution to clarify request ...details. The case highlights improved customer engagement and service efficiency. The focus is on automation and conversational AI for cleaning services.
RingCentral helped Vredevoogd move from Mitel to a cloud phone system. The company wanted better phone reliability and remote work options. RingCentral's Professional Services and Migration Accelerat...or made the switch fast and easy. Vredevoogd now has zero phone downtime and lower telecom costs. Staff can work from anywhere and the phone service is always reliable.
GoTo Connect helped Copy Products Company (CPC) modernize its voice communications. CPC needed a better way for IT and sales teams to stay connected and productive while on the move. With GoTo Connec...t’s cloud-based phone system, setup was easy and staff could use it right away. Employees are happier, customer service improved, and the company is ready to grow in the future.
Dialpad helped Custom Ink improve efficiency by 20%. The company had problems with fragmented communication tools and manual call grading. Dialpad Support, Dialpad Sell, and Dialpad Connect let them ...combine voice and video calls in one place. Sales teams can now work from anywhere and follow up on missed calls. Support teams handle more calls and keep service quality high. Ai Recaps save agents time by making automatic call summaries.
6Connex helped LAZ Parking run a virtual benefits fair for open enrollment. LAZ Parking needed to make complex healthcare programs clear for employees. The 6Connex virtual event platform let employee...s ask questions and learn about benefits. This improved communication and helped employees understand their options. The virtual event made open enrollment easier for everyone.
RingCentral helped Vredevoogd move from Mitel to a cloud phone system. The company wanted better phone reliability and remote work options. RingCentral's Professional Services and Migration Accelerat...or made the switch fast and easy. Vredevoogd now has zero phone downtime and lower telecom costs. Staff can work from anywhere and the phone service is always reliable.
GoTo Connect helped Copy Products Company (CPC) modernize its voice communications. CPC needed a better way for IT and sales teams to stay connected and productive while on the move. With GoTo Connec...t’s cloud-based phone system, setup was easy and staff could use it right away. Employees are happier, customer service improved, and the company is ready to grow in the future.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
Noloco helped Phoenix Co build a custom CRM to track leads for electricians in Sweden. Before Noloco, Phoenix Co struggled with manual updates and poor visibility into lead conversion. With Noloco, t...hey created a customer portal that links data and automates communication. The solution integrates with Salesforce via Zapier, letting electricians access and manage leads easily. As a result, Phoenix Co improved service quality and plans to expand their business.
Egnyte helped Sila Services create a secure, cloud-based data portal for mergers and acquisitions. Sila replaced costly third-party data rooms and manual VPN setups with Egnyte's content management s...ystem. The new portal made it easy for acquired and acquiring firms to share sensitive documents. Sila improved security with granular access permissions and saved money by using one unified data room. The solution streamlined due diligence and protected personal and proprietary information.
Kernel for OST to PST helped Lindsay & Gilmour fix an Outlook insufficient memory error. The pharmacy could not access mailbox items, even after deleting folders and trying manual fixes. Kernel Data ...Recovery suggested their OST to PST tool. The tool restored deleted folders and let the client access mailbox content in minutes. Lindsay & Gilmour recovered and migrated OST files to PST without hassle. The client was fully satisfied with the results.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
Wrike helped Aerotek cut weeks from their planning time. Aerotek used Wrike to streamline processes and manage timelines. The platform gave them a central hub for approvals, requests, and communicati...on. Six marketing teams used Wrike to coordinate campaigns. Aerotek improved collaboration and efficiency with Wrike. The company is the largest staffing and recruiting firm in the US.
American Automobile Association
- Consumer Services
Aha! Roadmaps helped American Automobile Association transform its customer experience. The company needed to modernize and deliver seamless digital insurance services. Before Aha!, teams worked in s...ilos and used spreadsheets, making collaboration hard. With Aha!, they now manage product information in one place and align teams around strategy. The integration with Jira and the Aha! ideas portal improved feedback management. Teams now work together in real time, making it easier to deliver value and improve customer experience.
Shipt's Data Platform team had trouble managing many data requests and lost information. They used ClickUp to bring all requests and projects into one place. ClickUp helped them organize, track, and ...prioritize work better. The team used forms, dashboards, and automations to save time and reduce errors. This made their work faster, improved team satisfaction, and helped leaders make better decisions.
ZenBusiness used Dragonboat to connect its OKR roadmap with product strategy. The company needed a better way to plan, track, and deliver OKRs as it grew quickly. Dragonboat helped ZenBusiness set up... strategic goals, align teams, and track KPIs in real time. The platform made it easy to update financial forecasts and adjust plans based on results. ZenBusiness gained better visibility, cross-functional alignment, and a single source of truth for product planning.
Which? wanted to engage more people and get new members. Their old marketing was not working well. They chose Riddle.com to make fun quizzes and polls. These helped Which? get more leads and shares. ...The quizzes made people stay longer on their site. Which? changed their marketing to use more interactive content.
Instabug helped Poparazzi collect user feedback and improve their iOS photo-sharing app. The team used Instabug’s in-app chat and shake-to-report features to connect with users and fix bugs fast. Thi...s feedback loop helped Poparazzi reach product-market fit and become the #1 app on the App Store. Seamless integration with tools like Jira and Github made development easier. Poparazzi’s small team managed rapid growth and delivered an app Gen Z users love.
Ember worked with a consumer services company to improve leadership skills for sales team managers. They found leaders had different confidence levels across seven key competencies. Ember created sev...en custom courses with engaging visual content and rich media. The program balanced sales and compliance needs in a regulated environment. The solution focused on tailored learning and sustainable leadership development.
Which? wanted to engage more people and get new members. Their old marketing was not working well. They chose Riddle.com to make fun quizzes and polls. These helped Which? get more leads and shares. ...The quizzes made people stay longer on their site. Which? changed their marketing to use more interactive content.
CustomerGauge Account Experience helped Rentokil move from traditional CX to AX. Rentokil automated surveys by email, replacing phone calls. This change increased the amount of customer data they cou...ld collect. The company can now act on feedback in real time. Rentokil uses these insights to improve their customer journey and focus on customer needs.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
Bettendorf Heating & Air Conditioning
- Consumer Services
Fission CMS helped Bettendorf Heating & Air Conditioning improve their online presence. The company needed a way to promote services and connect with customers. The new website lets visitors learn ab...out services and request quotes online. The president praised Fission for its affordable pricing and strong support for small businesses.
Egnyte helped Sila Services create a secure, cloud-based data portal for mergers and acquisitions. Sila replaced costly third-party data rooms and manual VPN setups with Egnyte's content management s...ystem. The new portal made it easy for acquired and acquiring firms to share sensitive documents. Sila improved security with granular access permissions and saved money by using one unified data room. The solution streamlined due diligence and protected personal and proprietary information.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
A large U.S. based call center
- Consumer Services
Snowfly created an employee incentive program for a large U.S. call center. The goal was to boost customer satisfaction scores. The program used motivational games to engage call center agents. Snowf...ly developed, implemented, and supported the solution. The call center wanted a unique way to improve how agents handled calls. The focus was on increasing customer satisfaction through better employee motivation.
Cresta AI helped Aptive Environmental improve customer retention and agent performance in their contact center. Aptive used Cresta's Agent Assist and real-time conversational intelligence to guide ag...ents and standardize call handling. The solution increased Aptive's save rate on cancellation calls by 9% and generated $2.37 million in extra annual revenue. Agent adherence to empathy guidelines rose from 33% to 79% in four months. The platform also improved quality management and made customer service more consistent.
Observe.AI Evaluation Forms help ERC's QA team work faster and smarter. They evaluate calls 5x faster and give 10x more feedback to agents. The platform lets QAs share data and coaching tips easily. ...ERC uses real call examples to improve agent performance and customer experience. The process is now more accurate and less tedious. Supervisors get actionable tips and timestamped examples for coaching.
Everstage helped Proman Staffing automate complex commission plans in just six weeks. The no-code plan designer let them build unlimited commission plans for roles like sales executives and recruiter...s. Proman Staffing achieved 99% payout accuracy and resolved queries 95% faster. Real-time commission visibility improved the payee experience. Everstage's support and flexibility made commission management easy and scalable.
Xactly helped FICO manage complex sales compensation programs. FICO used Xactly to automate crediting logic and improve reporting. The Xactly team provided strong support and training. FICO built tra...ining resources for sellers using Xactly. Meredith Westerdale values the community and proactive help from Xactly. FICO is excited about new reporting features in Xactly.
Localize for Web helped Mimeo Digital launch their platform in 15 languages. The team translated over 5,000 words and managed 65,000 active projects. Mimeo Digital needed fast, automated translation ...with no heavy development. Localize delivered a simple dashboard and real-time updates. The solution made localization quick, seamless, and easy for the whole team.
Softr helped Caddy Moving build a custom mover portal that syncs with Airtable. Movers can now sign up, view and bid on jobs, and track their schedules in one place. The portal supports over 3,000 ap...proved movers and books 800+ jobs each month. Nearly 95% of jobs are now filled at least a day in advance, improving planning and reducing last-minute work. The system reduced cancellation rates and increased mover retention and engagement.
Vyond helps Terminix train its mobile workforce with animated microlearning videos. Terminix needed a way to deliver safety training and technical content to specialists in the field. Live-action vid...eo was too expensive and hard to update. With Vyond, Jon Hegidio's team turned printed materials into engaging videos for their mobile app. They now create training videos in hours instead of days or weeks. This saves Terminix thousands of dollars and reduces their carbon footprint.
Bella's Hair Studio, a large salon in Florida, wanted to improve client communication. Salon Manager Melissa Fulwider used WeVideo to create engaging video content. The first video promoted a charity... and was well-received. Videos featuring real clients and staff increased social media engagement tenfold compared to stock content. Video is now key to their strategy for client engagement and attracting new customers.
The case study shows how to create a brand using the Branding App with just a website URL. VirginieAuxCoiffures, a hairdresser in Belgium, was used as an example. The process involved extracting the ...logo, colors, and fonts from the website. The brand was then created and launched using these elements.
Gong helped Zappi improve sales forecasting and focus during the 2020 pandemic. Zappi used Gong's Deal Intelligence to quickly assess pipeline health and prioritize important deals. The platform made... it easier to identify which deals mattered most. Zappi's Chief Revenue Officer said Gong saved time and gave clear context on what matters to customers. This helped Zappi adapt fast in an uncertain market.
Enthu.AI helped Jump Contact Center, an outsourced call center, improve call quality and agent performance. The company used to audit only a few calls manually, which was slow and inefficient. With E...nthu.AI, they gained 100% visibility into agent conversations and could track key KPIs daily. This enabled targeted coaching for agents. As a result, Jump Contact Center reduced average handle time by 40% and achieved 100% SLA adherence.
Abstrakt helped MJR Capital Services improve revenue collection. The company used Abstrakt to train agents and monitor calls. New collectors increased revenue collected by 67% in their first month. T...enured collectors saw a 51% lift in revenue. Agent onboarding time dropped by 87.5%. MJR now audits 100% of calls, up from 5-10%. RPCs converted to PADs increased by 377%.
Synergy by Awaken Intelligence helps Aquarius Contact Centres manage 1,000 daily calls and emails with just 25 agents. The platform supports over 250 client campaigns, using 300+ scripts for seamless... customer experience. Awaken’s Dispatch enables fast escalation to the right contractor, improving workflow and SLA compliance. Aquarius relies on Synergy for web-based scripting, email integration, and dispatch intelligence. The technology ensures accurate data sharing and reduces resolution times for customer queries.
MeetRecord helped Gym Launch improve sales coaching and team productivity. Gym Launch used MeetRecord’s AI-powered conversation intelligence to centralize call data and automate call reviews. This ma...de it easier to monitor process adherence and coach sales reps. Gym Launch saw a 31% faster time to close, a 50% improvement in sales coaching efficiency, and a 40% increase in sales team productivity. Managers saved 5 hours daily on call reviews.
Consumer Services Success stories in Driving ROI and Results using Social Media Marketing solutions
Global Answer 24/7
- Consumer Services
Fox TAS helped Global Answer 24/7 move from outdated systems to a modern, scalable answering service platform. The company faced high operational overhead, poor reporting, and limits on growth. Fox T...AS provided a managed solution with custom portals, detailed reporting, and flexible billing. Call volume grew from 50 to 500 calls per day. The business expanded into five international markets and launched a new AI voice solution. Operational burdens dropped, and financial processes improved.
PromoRepublic helped City Wide Facility Solutions improve their online visibility and customer interactions. City Wide used PromoRepublic's Analytics Suite, Listing Management, Social Media Marketing..., Review Management, and Digital Asset Management. They saw a 128% growth in Facebook engagement and a 65% increase in calls from Google Business Profile. Response times were 58% faster. Their social audience doubled quarter over quarter.
Sociality.io helped Mixtiles manage social media engagement across multiple accounts. Mixtiles needed a better way to handle high volumes of customer interactions and reporting. Sociality.io provided... an intuitive interface, customizable reports, and features like saved replies and sentiment analysis. The team now handles over 18,000 unique threads monthly and reduced training time to one day. Mixtiles uses Sociality.io to improve response times, team performance, and data-driven marketing decisions.
Spotler helped GCC, a commercial contract cleaning company, increase website conversions by 80%. GCC needed a better way to generate leads and connect marketing with sales. Spotler provided seamless ...CRM integration, dynamic content, and lead scoring. This made it easier for GCC to reach prospects and improve efficiency. The result was a big boost in conversions and better marketing performance.
SocialMadeSimple helped Bin There Dump That, a dumpster rental company, run a 90-day marketing pilot. Five franchise locations joined the program. SocialMadeSimple posted on Facebook and Instagram th...ree times a week for each location. Their SocialModo platform boosted top posts and managed ads. The campaign generated 218 customer leads and over 715,000 ad impressions. The average cost per lead was $13.68.
Consumer Services examples of Driving Business Value with CPQ
Ability
- Facility Services
XaitPorter helped Ability, a leading facility services provider in Norway, improve their proposal process. They faced slow production, high error rates, and manual work using outdated tools. With Xai...tPorter, they automated tasks, reduced errors, and increased proposal volume. This led to more revenue, more jobs, and faster, higher quality proposals. Ability now wins more contracts and can handle more work efficiently.
AutoQuotes helped Johnson Food Service speed up quoting and sales. Before, the team spent hours searching paper catalogs. With AutoQuotes, they can find products and create quotes fast. Sales reps no...w close deals quicker and share professional quotes with customers. The company grew from a few staff to 24 employees. AutoQuotes made their sales process simple and efficient.
VividWorks’ 3D carpet configurator helped Lindström Group boost sales by letting customers see products in real time. The tool uses augmented reality and real-time visualization. Lindström salespeopl...e can now show the full product range instantly at customer sites. Sales processes are faster and sales teams have more credibility. Customers enjoy the interactive experience and find it easier to place orders.
Cincom CPQ helped Constellation move their HVAC and boiler sales process from paper to the cloud. The company wanted to improve order accuracy, workflow efficiency, and data sync. Cincom CPQ integrat...ed with Microsoft CRM and let sales reps create accurate quotes even offline. Constellation saw higher close rates, better operational efficiency, and fewer errors. Order accuracy improved and onboarding for new reps became faster.
How Chatbot is Delivering ROI for Consumer Services Leaders
ADT
- Customer Service
AgentBot by Aivo helped ADT automate customer service and sales. ADT faced limited service hours and could only handle a few inquiries at once. With AgentBot, ADT now manages over 7,000 conversations... per month and resolves 97% of queries. The average support time is just 1 minute. Customers get 24/7 help, faster answers, and a better experience. ADT values the quick setup, omnichannel support, and helpful teams from Aivo.
OMQ Contact, OMQ Help, and OMQ Assist help Deutsche Online Medien improve customer service for their photo products. The company uses OMQ to automate support, unify service across 12 European countri...es, and reduce employee training costs. OMQ Contact gives real-time answers in contact forms, while OMQ Help provides dynamic FAQs. The OMQ knowledge base lets them update all channels at once. This system is key for handling high volumes of customer requests, especially during the Christmas season.
ChatrHub’s AI-Powered Real-Time Agent Assist helped a leading global call center cut average handling time by 36%. The call center faced long silences, frequent holds, and slow wrap-up after calls. C...hatrHub gave real-time alerts for silent and hold times, instant knowledge summaries, and automated call notes. Agents resolved issues faster and handled more calls without adding staff. The result was less downtime, quicker answers, and better customer service.
sKiDule is a mobile app for parents to manage their children’s schedules. Parents can create profiles for each child, schedule events, and connect with other parents. Premium users get in-app chat an...d an admin console helps manage the platform. The app is available on Android and iOS. sKiDule makes family scheduling easier and helps parents work together.
LearnUpon helped Premium Retail Services improve employee training and retention. The company faced challenges with a siloed tech stack and in-person training. LearnUpon provided a centralized learni...ng management system. Premium Retail Services now trains over 10,000 employees online. They achieved a 90% average course completion rate and a 7-9% lift in job completion and compliance. Employee numbers grew by over 40% in five years.
Appical's onboarding platform helped Cygnific hire and engage new employees quickly. Cygnific needed to attract and keep customer service staff in a tight job market. The platform made onboarding fas...ter and more engaging. Cygnific used Appical to share data, support managers, and save time. The company now connects new hires to the team from day one.
Bob helped Kustomer move from manual onboarding checklists to automated onboarding workflows. The HR team used Bob to create a more personal and inclusive onboarding experience for new hires. Kustome...r also switched from annual Google Docs reviews to 360-degree performance reviews managed in Bob. This made their review process more scalable and data-driven. Bob's features supported Kustomer's growth and helped them manage employee data and performance more effectively.
TalentGuard helped Vonachen Group, a facility services company with over 3,000 employees, solve talent management challenges. Vonachen replaced fragmented, manual processes with TalentGuard’s integra...ted platform for talent assessment, career pathing, succession planning, and performance management. The company saw a 70% improvement in internal promotions and a 98% retention rate for managers. Employees gained visibility into career growth, and managers improved workforce planning. TalentGuard enabled Vonachen to move from reactive to proactive talent management.
Consumer Services examples of Driving Business Value with Lead Generation
Virtalent
- Consumer Services
Virtalent used ProveSource to build trust with website visitors and increase conversions. They needed to show social proof to help clients choose their virtual assistant service over others. ProveSou...rce let them display real-time notifications and reviews on key pages. This made it easier for visitors to trust Virtalent and book consultations. After using ProveSource, Virtalent saw a 10% increase in conversion rates.
Interact helped Skoolie Livin grow their email list with a quiz tool. The Skoolie Size Quiz lets visitors find the right school bus conversion for their needs. The quiz builds trust and loyalty in th...eir niche community. Skoolie Livin promoted the quiz with website notifications and Pinterest pins. The tool solved the problem of helping users make key decisions about skoolie size. The quiz became their best email list-building method in three years.
LeadConduit helped Momentum Solar improve how they manage leads. At first, they only used a small part of LeadConduit’s features. After using more integrations and add-ons, they saw bigger benefits. ...This change helped Momentum Solar grow and save millions of dollars. The case shows how using the full power of LeadConduit can boost results for lead management.
LeadConduit helped Momentum Solar improve how they manage leads. At first, they only used a small part of LeadConduit’s features. After using more integrations and add-ons, they saw bigger benefits. ...This change helped Momentum Solar grow and save millions of dollars. The case shows how using the full power of LeadConduit can boost results for lead management.
AutoQuotes helped Johnson Food Service speed up quoting and sales. Before, the team spent hours searching paper catalogs. With AutoQuotes, they can find products and create quotes fast. Sales reps no...w close deals quicker and share professional quotes with customers. The company grew from a few staff to 24 employees. AutoQuotes made their sales process simple and efficient.
ClientPoint helped Cypress Creek Pest Control move from paper-based proposals to digital proposals. The company wanted a modern, easy-to-use system to create, send, and track proposals. ClientPoint p...rovided flexible templates and cloud-based tools. Cypress Creek Pest Control doubled its closing rate and increased sales. Clients now see the company as more professional and advanced. The sales team can send more proposals faster, and management can track performance easily.
Responsive AI helped Maintel bid on 25% more tenders without hiring more staff. Maintel used Responsive AI to speed up proposal creation and manage more complex tenders. The team cleaned up their con...tent library and used AI to draft responses faster. 90% of bids now run through Responsive, saving time for subject matter experts. Maintel kept win rates steady and increased their impact on revenue by millions of pounds.
Qwilr helped BELAY save time and reduce errors by integrating with Salesforce for proposal generation. The sales team now sends 50 to 70 personalized proposals each week, tailored for each client. Qw...ilr's modular editor lets BELAY match proposals to their brand and client needs. The onboarding process improved across four acquired businesses with dynamic, interactive documents. BELAY values Qwilr's responsive support and seamless CRM integration.
Consumer Services examples of Driving Business Value with Help Desk
LifePics
- Consumer Services
Giva Service Management Suite helped LifePics transform their call center. LifePics reduced total cost of ownership by 70% and cut call times by 70%. The company captured 70% more calls and saw a 40%... increase in customer satisfaction. Call center team productivity rose by 50%, and senior management meeting productivity increased by 60%. Giva's intuitive design and fast deployment enabled LifePics to support over 7,000 clients and thousands of consumers more efficiently.
OMQ Contact, OMQ Help, and OMQ Assist help Deutsche Online Medien improve customer service for their photo products. The company uses OMQ to automate support, unify service across 12 European countri...es, and reduce employee training costs. OMQ Contact gives real-time answers in contact forms, while OMQ Help provides dynamic FAQs. The OMQ knowledge base lets them update all channels at once. This system is key for handling high volumes of customer requests, especially during the Christmas season.
GoTo Connect helped Copy Products Company (CPC) modernize its voice communications. CPC needed a better way for IT and sales teams to stay connected and productive while on the move. With GoTo Connec...t’s cloud-based phone system, setup was easy and staff could use it right away. Employees are happier, customer service improved, and the company is ready to grow in the future.
TestBox helped Dixa improve sales efficiency and decision confidence. Dixa used TestBox to create preconfigured proof-of-concept environments for buyers. This let buyers test Dixa with demo data and ...see its value without help from a solutions consultant. Dixa saw a 3X increase in win rates. Buyers felt more confident and raised questions earlier in the sales process. TestBox also helped Dixa's account executives close more deals and better explain the platform.
Consumer Services examples of Driving Business Value with Payment Gateways
Roof Maxx
- Consumer Services
BlueSnap helped Roof Maxx improve payment processing. Roof Maxx used BlueSnap's global payment orchestration platform. This made it easier for Roof Maxx to accept payments. The solution helped reduce... costs and increase sales. Roof Maxx benefited from expert support and flexible technology. The platform simplified payments for their business.
GoCardless helps Bike Club manage recurring and one-off payments for its kids' bike subscription service. Bike Club collects 90% of its annual revenue through GoCardless, saving about three full-time... employees per year, or £100,000 in overhead. The company recovered £200,000 in failed payments over 18 months using Success+. Fraud rates dropped from 8% to 3% after switching to Instant Bank Pay. GoCardless made payments easier and improved profit margins for Bike Club.
Stripe helped KeyMe make payments easy for customers. KeyMe offers locksmith services and key copies at kiosks across the US. The company used Stripe Payments and Radar. KeyMe did not need engineerin...g resources to manage payments. KeyMe saw 2x year-over-year growth after using Stripe.
Stripe helped KeyMe make payments easy for customers. KeyMe offers locksmith services and key copies at kiosks across the US. The company used Stripe Payments and Radar. KeyMe did not need engineerin...g resources to manage payments. KeyMe saw 2x year-over-year growth after using Stripe.
Dialpad helped Custom Ink improve efficiency by 20%. The company had problems with fragmented communication tools and manual call grading. Dialpad Support, Dialpad Sell, and Dialpad Connect let them ...combine voice and video calls in one place. Sales teams can now work from anywhere and follow up on missed calls. Support teams handle more calls and keep service quality high. Ai Recaps save agents time by making automatic call summaries.
Koncert sales dialer platform helped Atlas MKE, a B2B call center, improve cold calling efficiency. Atlas MKE used Koncert's AI-powered dialer and advanced caller ID management to double their meetin...gs scheduled, from 4,000 in 2023 to a projected 8,000 in 2024. The platform reduced dropped calls and improved call quality. Atlas MKE experienced 25 of their best weeks for meetings scheduled within six months of switching to Koncert. The onboarding and support from Koncert were outstanding.
Retreva helped Monster Tree Service boost sales for its franchise owners. Monster Tree Service struggled with a lack of leads. Retreva managed all sales prospecting and admin work, letting franchisee...s focus on revenue. In less than three months, Retreva generated about 1,700 leads, scheduled 1,300 meetings, and closed 950 deals. This led to $1,499,990 in total sales. Over 50 franchisees now use Retreva to grow their business.
Mailshake helped Pangolia improve their affiliate partnerships. Pangolia used to do outreach manually, which was slow and inefficient. With Mailshake, they automated email list cleaning, personalized... emails, and follow-ups. This made their outreach faster and easier. As a result, Pangolia grew their affiliate partnerships to over 7 figures. They now need only 3 team members for outreach instead of 8.
Spruce used Front to manage all their support channels in one place. They faced challenges with high inquiry volume and slow response times as they grew. Front helped them improve team collaboration ...and streamline support operations. They reduced support costs by 31% and improved customer satisfaction scores by 23%. Spruce also saved $62K per year by switching to chat support and improved response time by 63%.
Customer Lobby helped Appleton Campbell, a plumbing, HVAC, and electric business, improve their marketing. Before, they sent the same message to all customers and wasted money. With Customer Lobby, t...hey now target the right customers with postcards and emails. The platform automates thank you cards after each job. Appleton Campbell also gets support from a dedicated success manager. This makes their marketing dollars work better.
Superchat helps marta GmbH connect WhatsApp Business with their CRM. marta needed a digital way to talk with carers and families. Superchat made it easy to link WhatsApp Business to Salesforce and ot...her databases. The team uses Superchat’s universal inbox, templates, and no-code tools to save time and answer messages faster. Staff like the simple interface and automated data sync. marta now manages more chats and keeps customer data safe.
Sinch Engage helped Maaco Midwest move from manual phone calls to SMS messaging. Before, they could only reach about 100 people a day. With Sinch Engage, they now send SMS to hundreds of leads at onc...e. This change led to higher response rates and more leads. The team spends less time on manual work and gets faster replies.
Zibster Jumpstart helped the Clubhouse, a salon in Winston-Salem, build a modern website. Owner Megan Trexler had no web design skills and struggled to create an online presence. Zibster handled the ...website setup and later a full refresh, adding new staff photos, menus, and booking links. The new site made the business look more professional and easier to find online. Megan praised Zibster's support and recommends their service to other small businesses.
Shopify Plus helped UrbanStems cut total cost of ownership by 15% after leaving Salesforce Commerce Cloud. The flower delivery company saw 7% year-over-year subscription growth and 11% more new subsc...riptions. They increased new customer acquisition by 27% with 8% lower customer acquisition cost for Valentine’s Day. UrbanStems also achieved a 23% rise in sessions, 30% more product page views, and an 11% higher add-to-cart rate. The migration enabled zero downtime during peak sales and improved operational efficiency.
Shopify Plus helped UrbanStems cut total cost of ownership by 15% after leaving Salesforce Commerce Cloud. The flower delivery company saw 7% year-over-year subscription growth and 11% more new subsc...riptions. They increased new customer acquisition by 27% with 8% lower customer acquisition cost for Valentine’s Day. UrbanStems also achieved a 23% rise in sessions, 30% more product page views, and an 11% higher add-to-cart rate. The migration enabled zero downtime during peak sales and improved operational efficiency.
Custobar helped M Room, a large barber chain, improve customer service and marketing. M Room raised email open rates to 60% and click conversion to over 30%. Membership service time dropped by 5 minu...tes per customer. Automated reminders increased customer satisfaction. M Room chose Custobar for its easy use, good price, and strong analytics.
Spotler helped GCC, a commercial contract cleaning company, increase website conversions by 80%. GCC needed a better way to generate leads and connect marketing with sales. Spotler provided seamless ...CRM integration, dynamic content, and lead scoring. This made it easier for GCC to reach prospects and improve efficiency. The result was a big boost in conversions and better marketing performance.
Barkyn improved their retargeting strategy with Velocidi. They focused on personalization and buyer intent. This led to doubling their retargeting conversions.
Paylocity helped Daiohs USA fix HR and payroll problems. The company switched from Paycom after facing payroll errors and high fees. Paylocity offered a reliable, all-in-one HR platform. Daiohs USA i...mproved hiring, onboarding, and payroll. The new system made HR work smoother and helped the company grow. Employees and managers found it easier to connect and work together.
Xactly helped FICO manage complex sales compensation programs. FICO used Xactly to automate crediting logic and improve reporting. The Xactly team provided strong support and training. FICO built tra...ining resources for sellers using Xactly. Meredith Westerdale values the community and proactive help from Xactly. FICO is excited about new reporting features in Xactly.
Xactly helped FICO manage complex sales compensation programs. FICO used Xactly to automate crediting logic and improve reporting. The Xactly team provided strong support and training. FICO built tra...ining resources for sellers using Xactly. Meredith Westerdale values the community and proactive help from Xactly. FICO is excited about new reporting features in Xactly.
Apptimize helped Clever Lotto test changes to their call-to-action button. The team used Visual Apptimizer to run a multivariate A/B test on button color and copy. The green button with the text “NOC...HMAL SPIELEN!” led to 42.31% more clicks than the red “Jetzt nochmal spielen.” Compared to the baseline, this change improved clicks by 35.39%. Clever Lotto expects a 28% increase in total lotteries played per year from this update.
Hotjar helped Gogoprint, an online printing service, find and fix a key user experience problem. The team used Hotjar's heatmaps, recordings, and funnels to see where users dropped off. They found a ...design issue in the pricing table and tested new layouts. This led to a 7% drop in page drop-off rate and a 2% increase in conversions. Hotjar now helps Gogoprint improve UX every day.
Medallia helped Rent-A-Center improve its rental business customer experience. The company used Medallia's platform to collect feedback and manage customer interactions. This solution aimed to enhanc...e both customer and employee satisfaction. The case highlights how Medallia's tools support better service and operational efficiency for rental businesses.
Mixpanel helped ZipRecruiter improve job applicant numbers and job matches. The product team needed fast analytics for their data-heavy, two-sided marketplace. Mixpanel made A/B testing and dashboard...ing easy for over 25 team members. The team used Mixpanel to redesign the homepage, enhance job search, and improve the post-apply experience. Mixpanel supported every step of these product launches.
Piwik PRO Analytics Suite helped Swile, a leader in employee benefits, improve their understanding of conversion rates and user journeys. Swile needed a GDPR-compliant analytics platform with easy in...tegration and a user-friendly interface. Piwik PRO offered seamless integration with Google Ads, Google Tag Manager, and Looker Studio, plus strong privacy features. Swile's marketing team now tracks key metrics and builds dashboards for each country. They found that over 70% of homepage visitors were customers logging in, leading to funnel optimization and better user experience.
Marin Bidding helped Red Letter Days boost their LinkedIn campaign results. The company wanted more form submissions for corporate events and gifts but struggled with high bids and a fixed budget. Af...ter switching to Marin Bidding, they saw a 41% increase in impressions and a 59% rise in clicks. Click through rate improved by 13% and cost per click dropped by 35%. Lead form conversions jumped by 65% without increasing spend.
Consumer Services examples of Driving Business Value with Meeting Management
Smith.ai
- Consumer Services
Harmonizely helps Smith.ai manage meeting scheduling for their digital receptionist service. Smith.ai uses Harmonizely to let receptionists book appointments quickly for leads and clients. The integr...ation removes the need to share calendar access or coordinate schedules manually. This speeds up booking, improves conversion rates, and makes scheduling easier for Smith.ai's customers.
Goldie helps Beauty by Lizelle manage nail salon appointments. The app makes it easy to schedule clients and send reminders. Lizelle says Goldie is a must-have for any business. She has used it for 3... years and it helps her stay organized and grow her business.
Bookedin helped Guardian Art Gallery stop double-booking and keep their tattoo shop busy. Angel Caban switched from paper and scattered digital calendars to Bookedin's online scheduling app. The soft...ware made booking easy, sent automatic reminders, and worked on desktop and mobile. Double-bookings ended right away. The shop's schedule became steady, and Angel no longer had to sit for hours without clients. Bookedin keeps their calendar full and reduces stress for both staff and clients.
Sage for Small Business helped SR Veterinary Group grow from one to two practices. The team used Sage Accounting, Payroll, and HR to save time and improve accuracy. Automation let them focus on plann...ing and better business decisions. The software's simple interface made it easy for non-specialists to use. Sage support was responsive and helpful. Better data quality helped the team make good choices and grow faster than expected.
MaintainX helped Cintas roll out digital transformation across 200 sites in just 9 weeks. Cintas needed to replace its old CMMS to support rapid growth and more sites. MaintainX provided a mobile-fir...st platform with preventive maintenance, AI-powered features, and IoT integrations. Cintas improved asset availability, reduced downtime, and increased revenue. Employees found the platform easy to use and quick to adopt.
NetX helps Heritage Werks deliver digital asset management for their clients. Heritage Werks uses NetX Portal and MicroCMS pages to make archives easy to access and search. The platform lets them cre...ate custom content pages for clients. Employees can find inspiration by connecting with company history. Heritage Werks uses NetX to build timeline guides and share important milestones. This helps clients use their past to inspire future work.
Consumer Services examples of Driving Business Value with Team Collaboration
Bin There Dump That of Central New Jersey
- Consumer Services
Text Request helped Bin There Dump That of Central New Jersey gather 30 new reviews in six weeks. The team used SMS for every step of their scheduling process, making it faster and easier. Text Reque...st eliminated the need for phone calls and reduced customer hold times. The service increased repeat customers by improving customer service and making communication simple. The company used Text Request templates and the Chrome Extension to streamline operations.
MangoApps gave KM2 Solutions a unified homepage and communications center for their international, bilingual team. Agents now access timekeeping, training, documents, and news in one place. Corporate... teams use simplified document management, targeted communications, and analytics. Employee engagement is over 90% every month. The launch took just 4 weeks. All product enhancement requests were fulfilled. Automated governance reduced compliance workload.
Agero is a roadside assistance company with about 1,500 employees in North America. They needed a way to connect their corporate and call center staff. They used Simpplr's employee experience platfor...m to create a single intranet for all employees. The platform helped them move from just storing documents to building a strong community. They have kept a 96% adoption rate for five years. The easy-to-use platform made it simple for employees to stay engaged and connected.
Experios helped Rollins, Inc. streamline content production for their large salesforce. Rollins needed a way to distribute training and company updates that worked on any device. Their old solution w...as not mobile-friendly and required lots of print materials. With Experios, Rollins recreated print documents as responsive digital publications. They used centralized style guides and templates to save time and resources. Rollins now quickly updates and shares guides, training, and company news, improving efficiency and brand consistency.
KnowAll WordPress knowledge base theme helped Scribbr organize internal documentation. Before KnowAll, Scribbr used Google Drive, sticky notes, PDFs, and Asana, which led to confusion. With KnowAll, ...Scribbr now documents support procedures, trains employees, and shares company details in one place. The team finds answers faster and works more efficiently. Customers get quicker and more consistent support. Scribbr saw a positive culture change and improved productivity.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
MASS Analytics used its Marketing Mix Modeling solution for MagicDate, a D2C company. MagicDate saw a 5% drop in subscriptions in S1 2022 compared to S1 2021. MASS Analytics identified the main drive...rs for subscriptions and analyzed the effects of competition, non-media, and outside factors on sales. The solution helped MagicDate find the best way to allocate their media budget. This improved their understanding of what impacts their sales.
삼성SDS 클라우드 보안 서비스 helped A서비스사 handle fast-growing web and mobile app traffic. The company needed strong cloud security and easy management for many B2C sites. With WAF, DDoS protection, and 24×365 m...onitoring, they stopped service gaps and improved security. The solution made it easy to add new sites and stopped zero-day attacks. Security operations became more efficient and focused.
Foxy, a hair salon, had low conversion rates and high ad costs. They used Roistat to analyze keywords and regions, removing duplicates and lowering bids where needed. They also adjusted campaigns for... regions and keywords that did not bring sales. After one month, Foxy reduced their cost per lead from $45 to $12 and cost per order from $10 to $3. Their conversion rate increased from 1.5% to 4.7%. Their return on investment grew from 82% to 265%.
Birdeye Social AI helped GreenEarth Cleaning manage social media for over 230 franchise locations. Before, franchisees had trouble with duplicate posts and inconsistent messaging. Birdeye gave them t...ools to plan, view, and post local content while keeping national campaigns organized. GreenEarth saw an 833.2% increase in social reach, with over 1.9 million impressions. Their total social audience grew by 150.7% to 7.6K. New franchisees now start with a strong marketing system from day one.
Zola used FanExam's Net Promoter Score survey to learn what their customers wanted. They focused on feedback from Detractors to get clear advice. Zola offered the NPS survey monthly to match their au...dience's needs. This helped them adapt their wedding registry service. The CEO said timing feedback is key for real insights.
CD One Price Cleaners improved customer feedback with Podium. They increased feedback response rates from 9.9% to 26.5%, gaining over 32,000 responses. Review response rates rose from 0.27% to 4%, ad...ding more than 4,000 new reviews. This helped them enhance customer experience and boost business growth.
Cooleaf helped Shipt improve employee engagement during a period of rapid growth and remote work. Shipt used Cooleaf to expand their employee experience and communicate team goals and values. The pla...tform enabled recognition and incentives, especially for their large customer experience team. Cooleaf's integration with Slack made it easier for Shipt to keep employees connected and engaged without a physical office. Shipt saw new ways to challenge and understand team engagement using Cooleaf.
Atender wanted to create a better workplace in the customer support outsourcing industry. They saw that the industry had poor management and low employee satisfaction. They used Winningtemp to measur...e and improve employee happiness with weekly surveys. The tool helped them spot problems early and fix them before they grew. As a result, Atender now has very high employee satisfaction and a strong company culture.
Connecteam helped Pioneer FM, a facility management company, solve daily operations problems. Before Connecteam, Pioneer FM used paper timesheets and many tools, making work hard. With Connecteam, pa...yroll processing time dropped from 15 days to 1-2 days. The company now saves £32,000 each year on timesheet-related salaries. Connecteam also improved team communication and made all work tools available in one app.
How Sales Enablement is Delivering ROI for Consumer Services Leaders
Armis
- Business Services
Seismic Learning helped Armis improve sales enablement and content management. Armis faced challenges with scattered content and onboarding new sellers as they grew fast. Seismic Learning made it eas...y to find and use sales content and roll out quick sales certifications. Armis increased sales capacity by $850,000, gained 2+ more selling hours per seller each week, and added the equivalent of 6 full-time sellers per year without hiring more.
Dialpad helped Custom Ink improve efficiency by 20%. The company had problems with fragmented communication tools and manual call grading. Dialpad Support, Dialpad Sell, and Dialpad Connect let them ...combine voice and video calls in one place. Sales teams can now work from anywhere and follow up on missed calls. Support teams handle more calls and keep service quality high. Ai Recaps save agents time by making automatic call summaries.
Highspot helped Bright Horizons improve sales content management and rep engagement. The company needed a scalable enablement tool as it grew to serve over 1,000 employers worldwide. Highspot's Digit...al Rooms and content management features replaced their old system, making it easier for reps to find and share content. Bright Horizons saw a 100% improvement in data visibility, a 109% increase in content usability, and 83% recurring usage of the platform. The rollout took just five weeks and received positive feedback from users.
Docusign Doc Gen for Salesforce, CLM, and Insight helped Insperity speed up agreement processing. Insperity used these tools to handle HR, procurement, and legal agreements. The company reduced agree...ment processing time from weeks to just a few days. This made it easier for Insperity to serve its clients faster. The solution improved efficiency for their business services team.
Docusign Doc Gen for Salesforce, CLM, and Insight helped Insperity speed up agreement processing. Insperity used these tools to handle HR, procurement, and legal agreements. The company reduced agree...ment processing time from weeks to just a few days. This made it easier for Insperity to serve its clients faster. The solution improved efficiency for their business services team.
Consumer Services Success stories in Driving ROI and Results using Security solutions
Blue Apron
- Consumer Services
BetterCloud helped Blue Apron automate onboarding and offboarding as their workforce changed. Blue Apron built over 60 automated workflows with BetterCloud. They set up roles, alerts, and custom inte...grations for tools like G Suite, Office 365, and Slack. The solution reduced offboarding time from four hours to just 10 minutes. Blue Apron also improved data security and reduced human error.
Stripe helped KeyMe make payments easy for customers. KeyMe offers locksmith services and key copies at kiosks across the US. The company used Stripe Payments and Radar. KeyMe did not need engineerin...g resources to manage payments. KeyMe saw 2x year-over-year growth after using Stripe.
Top Stories in Consumer Services about adoption of {catgeory} software
Kleen-Tech
- Consumer Services
QuestionPro CX helped Kleen-Tech collect customer feedback faster by embedding NPS survey questions directly in emails. Before, Kleen-Tech used a manual process that was slow and less user-friendly. ...With QuestionPro, they automated survey distribution across 24 field teams. This made it easier to track customer satisfaction and respond quickly. The new process increased survey response rates and helped Kleen-Tech improve their services.
Consumer Testing Laboratories used the Algoworks Case Management App to improve their case management process. The app allows users to merge similar cases, split cases into sub-cases, and monitor cas...e SLAs with an intuitive flag system. Scott O'Brien, Director at Consumer Testing Laboratories, praised the app for reducing overall resolution times significantly. The app is considered a must-have for those using the Case object.
Top Stories in Consumer Services about adoption of {catgeory} software
Kota Cleaning Services
- Consumer Services
Lyyti helped Kota Cleaning Services make events a key part of their business. Kota used Lyyti for internal training, staff events, and customer engagement. During the pandemic, they moved training on...line with Lyyti, saving time and money. Employees could complete training when it suited them. Lyyti also helped with gift card sales, recruitment, and surveys. The platform made business more efficient and kept staff connected.
RingCentral helped Vredevoogd move from Mitel to a cloud phone system. The company wanted better phone reliability and remote work options. RingCentral's Professional Services and Migration Accelerat...or made the switch fast and easy. Vredevoogd now has zero phone downtime and lower telecom costs. Staff can work from anywhere and the phone service is always reliable.
Consumer Services Success stories in Driving ROI and Results using Conversational Marketing solutions
Bungalow
- Consumer Services
Gobot helped Bungalow, an e-commerce company in Melbourne with 253 employees, improve their business operations. Jenny Bosu, team coordinator, praised the impact on their previously fractured busines...s. She described the implementation as flawless and amazing. The solution brought noticeable positive change to their workflow. Bungalow saw real benefits from using Gobot's platform.
The Bot Platform helped Moneypenny improve employee engagement, company culture, and onboarding. Moneypenny used digital assistants for rapid onboarding, staff surveys, and managing remote work. Bots... automated quizzes, games, and event planning to boost company culture. Charitable campaigns saw 98% staff participation, and a 75% survey response rate was achieved within 24 hours. The new systems were 80% more time efficient than previous methods.
Invoca helps Rentokil track and attribute calls across its brands. The platform gives a single source of truth for call conversions. Rentokil uses Invoca’s Signals to improve media mix and drive more... high-intent leads. Invoca integrates with Google Ads and Microsoft Advertising for real-time optimisations. Call recordings and transcriptions help audit quality and train sales agents. Rentokil migrated over 3,500 phone numbers smoothly to Invoca.
Ringostat AI helped SHERIFF, a security services firm, cut call monitoring time by a third. SHERIFF needed to track call origins and improve support quality. Ringostat's AI transcribed and analyzed e...very call, saving time and boosting efficiency. The system provided conversation summaries, keyword analysis, and sentiment detection. SHERIFF integrated Ringostat with their telephony, making call review faster and more accurate.
Top Stories in Consumer Services about adoption of {catgeory} software
Senzum
- Consumer Services
Goava helps Senzum work faster and smarter. Senzum used to spend a lot of time finding and contacting new customers. Manual work slowed them down. With Goava, Senzum now has all their information in ...one place. They can do twice as much in a week. They send fewer but more personal emails. Their hit rate is better. Senzum finds it easy to use Goava and is very satisfied with the results.
Arrow Metal & E-Waste Recycling
- Consumer Services
Stirista ran a multichannel acquisition campaign for Arrow Metal & E-Waste Recycling. Arrow wanted to grow its enterprise IT asset disposition (ITAD) business and get more qualified leads. Stirista u...sed targeted email, Google display retargeting, and YouTube ads. The campaign delivered 3–5 qualified ITAD leads per month. Email open rates hit 11% and click-through rates reached 12%, both above industry benchmarks. Arrow saw a 39% drop in bounce rate, showing strong list hygiene.
Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times. The company used Salesforce Service Cloud and Genesys Cloud... CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.
Lawn Doctor used Taradel's direct mail marketing platform to reach new customers. They targeted local homeowners with personalized mailers. The campaign increased customer inquiries and boosted sales.... Taradel's solution made it easy to track results and manage campaigns. Lawn Doctor saw strong growth in their service area.
Consumer Services Clients Speak: The Impact of deploying POS solutions
KeyMe
- Consumer Services
Stripe helped KeyMe make payments easy for customers. KeyMe offers locksmith services and key copies at kiosks across the US. The company used Stripe Payments and Radar. KeyMe did not need engineerin...g resources to manage payments. KeyMe saw 2x year-over-year growth after using Stripe.
Shopify Plus helped UrbanStems cut total cost of ownership by 15% after leaving Salesforce Commerce Cloud. The flower delivery company saw 7% year-over-year subscription growth and 11% more new subsc...riptions. They increased new customer acquisition by 27% with 8% lower customer acquisition cost for Valentine’s Day. UrbanStems also achieved a 23% rise in sessions, 30% more product page views, and an 11% higher add-to-cart rate. The migration enabled zero downtime during peak sales and improved operational efficiency.
Consumer Services Clients Speak: The Impact of deploying Mobile Advertising solutions
Fetch
- Consumer Services
Jampp helped Fetch attract and activate new users with its user acquisition platform. Fetch wanted to bring in high-quality users and boost app engagement. Jampp used user acquisition and SKAN to rea...ch Fetch’s audience. They also ran A/B tests on creative strategies and optimized campaigns for better results. Fetch saw a 180% increase in onboarding completions after working with Jampp.
Smadex helped Jackpocket increase app installs by 35% during the lottery peak season. Jackpocket wanted to get more high-quality users for their lottery ticket app in the United States. Smadex used s...trategic planning, data-driven targeting, and creative assets to reach the right audience. The campaign used custom dynamic creatives and precise targeting. Jackpocket saw strong results and values Smadex as a trusted partner.
How CRM All-in-One is Delivering ROI for Consumer Services Leaders
Floret & Foliage
- Consumer Services
HoneyBook helped Floret & Foliage, a florist in Fargo, North Dakota, streamline client booking and communication. Owner Allison Lunde used HoneyBook Smart Files to combine proposals, contracts, and p...ayments into one process. She saved time and presented her business more professionally. 75% of clients booked immediately, and over $100,000 was booked through smart files. Allison's clients now choose higher-end packages, increasing her revenue.
Keap helped DC Mosquito Squad grow sales from $1M to $1.7M. The company increased its customer base from 2,200 to 3,500. Owner Damien Sanchez used Keap to automate sales and marketing, saving time an...d reducing manual work. Keap replaced paper forms and disconnected email tools. The business now runs more efficiently, and Damien doubled his vacation days to 40 per year.
Top Stories in Consumer Services about adoption of {catgeory} software
Sleep Aid Brand
- Consumer Packaged Goods
Later Influence helped Sleep Aid Brand activate 217 micro-influencers for two Instagram campaigns. The campaigns generated 607,600 impressions and 97,700 engagements. The average engagement rate reac...hed 17.1% for back-to-school and 14.7% for adult campaigns. Cost per engagement was $0.20 and $0.25, beating CPG industry benchmarks. The brand increased product awareness and engagement using influencer marketing.
Bazaarvoice helped Unilever use user-generated content (UGC) across its business. Unilever wanted to get more value from UGC. They used Bazaarvoice to boost revenue, loyalty, search traffic, and prod...uct quality. Interaction with reviews led to a 150% increase in intent to purchase on SimpleSkincare.com. Unilever set a new standard for UGC success with this strategy.
MangoApps gave KM2 Solutions a unified homepage and communications center for their international, bilingual team. Agents now access timekeeping, training, documents, and news in one place. Corporate... teams use simplified document management, targeted communications, and analytics. Employee engagement is over 90% every month. The launch took just 4 weeks. All product enhancement requests were fulfilled. Automated governance reduced compliance workload.
Spotler helped GCC, a commercial contract cleaning company, increase website conversions by 80%. GCC needed a better way to generate leads and connect marketing with sales. Spotler provided seamless ...CRM integration, dynamic content, and lead scoring. This made it easier for GCC to reach prospects and improve efficiency. The result was a big boost in conversions and better marketing performance.
Top Stories in Consumer Services about adoption of {catgeory} software
TLC Family Care
- Consumer Services
Docubee helped TLC Family Care manage many types of forms and documents for applicants. The company needed a cost-effective document management solution with strong customer support. Docubee let them... personalize documents and emails for each person. This made it easier to collect and process information from applicants. TLC Family Care improved their workflow and saved time with Docubee's features.
Contractify helped Het Poetsbureau organize contracts and documents in one secure platform. Before, files were scattered across SharePoint, Dropbox, and personal computers. The team used Contractify ...as a data room for due diligence, making it easy to upload, search, and protect documents. Over 500 due diligence questions were answered quickly by sharing direct contract links. Now, all documents are stored centrally, making it easy to find and manage them.
Consumer Services Clients Speak: The Impact of deploying Email Marketing solutions
Lukas Nursery
- Consumer Services
LocaliQ used Dash, Brand Amplifier, Search Ads, Display Ads, and Chat to help Lukas Nursery. Lukas Nursery wanted to increase visibility and revenue after a 12% decline. LocaliQ's AI-powered marketin...g strategy led to an 18% year-over-year revenue increase. Brand Amplifier drove a 78% rise in branded searches and a 227% jump in site traffic. Search Ads saw a 73% higher conversion rate. Dash helped convert 36% more leads and cut call listening time by 87%.
3x3 Insights uses Webbula to unify fragmented data from liquor stores. They create marketable audiences by combining data from various sources. Webbula helps fill in data gaps and create targeted cus...tomer profiles. This allows for effective marketing campaigns.
Top Stories in Consumer Services about adoption of {catgeory} software
Surfitlocker
- Consumer Services
Justinmind helped Surfitlocker create a mobile app prototype without any coding. Bill Rollinson needed a tool to design, test, and share his surfboard rental app idea. Justinmind let him build intera...ctive wireframes, collaborate with partners, and test user experience on real devices. He worked offline during his commute and shared designs easily with developers. The tool made it simple to validate the app with users and partners.
Google Ads helped Budget Blinds NAF boost digital marketing. They wanted more leads and lower costs. AdMax Local used tCPA bidding and campaign consolidation. Conversion rates went up in late 2023 an...d stayed high into 2024. In January 2024, leads were near a record with a 6% lower cost per lead. The new strategy made lead generation more efficient and cost-effective.
Franchise Cloud Solutions helped Hire A Hubby, Australia's largest handyman business, move from manual processes to a digital platform. The new system automated invoicing, quoting, compliance, and re...cruitment. Hire A Hubby achieved 92% adoption of the platform. Franchisee tenure increased and recruitment conversion rates improved. Operations staff now have real-time data to support franchisees and identify growth opportunities.
DaVinci by AMC Technology helped Scope Metals Group improve their call center operations. The company needed better integration between their SAP CRM and Cisco UCCX phone system. DaVinci enabled scre...en pop with customer details for over 60 sales agents handling 900 calls daily. Agents now work faster with a single pane of glass experience. Scope Metals Group values AMC's dedicated and responsive support team.
Top Stories in Consumer Services about adoption of {catgeory} software
Swiss Post
- Consumer Services
DSMN8 helped Swiss Post improve its employee advocacy program. Swiss Post needed better content segmentation for its 54,000 employees. DSMN8's Teams and Groups features let Swiss Post target content ...by language, department, and role. Engagement and adoption rates went up. The program achieved a cost-per-click of $1.88 and generated over $424,800 in value. Swiss Post's approach is now a model for other large companies.
Consumer Services Success stories in Driving ROI and Results using Endpoint Security solutions
CardFool
- Consumer Services
Filestack helped CardFool improve their online greeting card platform. CardFool wanted users to upload photos easily and quickly for custom cards. Before Filestack, upload times were slow and options... were limited. Filestack's File Picker let users add photos from devices and social media. Upload speeds improved, cutting times by two-thirds. This made card delivery faster and more efficient.
Consumer Services examples of Driving Business Value with Bot Platform
Interaksi
- Consumer Services
Chatfuel helped Interaksi automate customer chats on Facebook, WhatsApp, and Instagram. Interaksi used Chatfuel to improve communication with clients. The platform enabled instant replies and better ...lead generation. Interaksi streamlined customer support and increased engagement with automation tools.
Consumer Services Clients Speak: The Impact of deploying Affiliate Marketing solutions
Fetch
- Consumer Services
Perform [cb]'s Outcome Engine helped Fetch, a leading rewards app, grow new user acquisition by 4X in one quarter. Fetch wanted to scale users while keeping cost per acquisition low. Perform [cb] use...d AI-powered media placements, custom CPI and CPE models, and creative strategies to attract engaged users. The solution kept costs low and quality high. Fetch now relies on Perform [cb] as a key partner for efficient, scalable growth.
Consumer Services Clients Speak: The Impact of deploying Email Security solutions
Franz Fender Fotograf
- Consumer Services
EGroupware Enterprise Line (EPL) helps Franz Fender Fotograf manage daily business. The studio uses EPL for mobile, location-independent work. They coordinate stocks, repairs, and orders, and schedul...e customers. EPL modules like resources, calendar, and email support their needs. The team values fast, friendly support and easy system customization.
Consumer Services Clients Speak: The Impact of deploying Marketing Attribution solutions
Home Services Marketplace
- Consumer Services
Measured Incrementality Platform helped Home Services Marketplace measure TikTok's impact on new customer acquisition. The company wanted to know if TikTok ads brought in new customers or just return...ing ones, and if they met their customer acquisition cost goals. The team used Measured to track and compare results. This gave them clear data on TikTok's role in driving growth. The case highlights how incrementality testing can guide ad spend decisions.
Jampp helped Fetch attract and activate new users with its user acquisition platform. Fetch wanted to bring in high-quality users and boost app engagement. Jampp used user acquisition and SKAN to rea...ch Fetch’s audience. They also ran A/B tests on creative strategies and optimized campaigns for better results. Fetch saw a 180% increase in onboarding completions after working with Jampp.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
Consumer Services examples of Driving Business Value with Tag Management
Great Clips
- Consumer Services
Great Clips used the Constant Contact for Dynamics 365 integration to improve their marketing. They needed to manage contacts across 4,400 locations in the US and Canada. The integration automated sy...ncing and segmentation, saving hours of manual work each week. It helped them comply with privacy laws and run better marketing campaigns. The team now spends more time serving customers and supporting franchisees.
Consumer Services examples of Driving Business Value with Local Marketing
PestCo Holdings
- Consumer Services
BrightLocal helped PestCo Holdings, a pest control company, improve their reporting and increase leads. The team used tools like Local Search Grid, Local Rank Tracker, GBP Audit, Citation Tracker, an...d Local Search Audit. Before BrightLocal, they spent many hours on manual, unreliable reporting. With BrightLocal, they saved time and got accurate, trustworthy insights. PestCo saw their Google Business Profile rankings rise from 21 to the top 3 for most locations.
Top Stories in Consumer Services about adoption of {catgeory} software
GCC
- Consumer Services
Spotler helped GCC, a commercial contract cleaning company, increase website conversions by 80%. GCC needed a better way to generate leads and connect marketing with sales. Spotler provided seamless ...CRM integration, dynamic content, and lead scoring. This made it easier for GCC to reach prospects and improve efficiency. The result was a big boost in conversions and better marketing performance.
Rent-A-Center wanted to make the rental agreement process easier for customers. They used SundaySky's video platform to turn long documents into short, personalized videos. They finished the project ...in less than three months, starting with a two-week pilot. The videos helped improve their web NPS and customer retention. Online customers now better understand the transaction, and first payment non-renewal rates are showing early improvement.
RTB House powered a major branding campaign for DBA, Denmark's top classifieds platform. The campaign ran for two months and targeted new and minimally engaged users. RTB House used video banners, st...reaming ads, and static banners to boost engagement. The campaign achieved 83% video viewability, 80% static banner viewability, and a 60% better view-through rate than other vendors. DBA chose to partner exclusively with RTB House for future branding efforts.
How Video Platform is Delivering ROI for Consumer Services Leaders
O3 Home Solar
- Consumer Services
Dubb helped O3 Home Solar boost email engagement and conversion rates. The company used Dubb's video emails, video SMS, and LinkedIn integration to reach more prospects. O3 Home Solar saw a 32% call-...to-action click rate and a 58% email click rate. They created 166 videos and achieved a 37% total watch rate. Dubb helped O3 Home Solar connect better with clients and generate more sales.
Consumer Services Clients Speak: The Impact of deploying Knowledge Management solutions
HomeServe
- Consumer Services
HomeServe used Upland Rant & Rave software to improve customer experience. They focused on customer insights, language taxonomy, and business support. They aimed to enhance business processes and cus...tomer satisfaction. They used Speech Analytics and operational data to find improvement opportunities. They improved language quality in the Rant & Rave dashboard. They increased engagement and visibility of the software for strategic decisions.
How Sales Coaching is Delivering ROI for Consumer Services Leaders
Horizon Services
- Consumer Services
Balto helped Horizon Services cut onboarding time from weeks to days. Supervisors no longer reviewed calls manually. Balto gave 100% visibility into every call with searchable transcripts. Coaching i...mproved with real data and curated clips. Locked script sections boosted compliance. New agents got support faster and managers coached with precision.
Mindtickle helped Menemsha Group shift from in-person sales training to a SaaS model. The platform enabled scalable, trackable training and coaching for recruiting companies. Menemsha Group now train...s hundreds of reps at once, not just a few dozen. Clients saw faster ramp times and higher revenue attainment. Mindtickle now accounts for 95% of Menemsha Group's licensing revenue.
Consumer Services examples of Driving Business Value with Data Security
Drybar
- Consumer Services
Netwrix Platform Governance helped Drybar manage ERP change after a business split. The company faced a complex NetSuite environment with many customizations and lost knowledge. Netwrix automated sea...rch cleanup rules found over 2000 items for archiving. The tool sent alerts to search owners before deleting anything. This kept important data safe and made ERP management easier.
Consumer Services examples of Driving Business Value with Web Security
LAGERBOX
- Consumer Services
Lunio helped LAGERBOX improve their ad campaign results. LAGERBOX used Lunio to cut down on invalid and fraudulent ad clicks. The software identified 8% of clicks as invalid or suspicious each month.... LAGERBOX saved over €1000 in ad spend every month. Traffic quality increased by 2.4%. This led to more genuine leads and customers for LAGERBOX.
Consumer Services Success stories in Driving ROI and Results using Social Media Marketing solutions
Global Answer 24/7 - Consumer Services
Fox TAS helped Global Answer 24/7 move from outdated systems to a modern, scalable answering service platform. The company faced high operational overhead, poor reporting, and limits on growth. Fox T...AS provided a managed solution with custom portals, detailed reporting, and flexible billing. Call volume grew from 50 to 500 calls per day. The business expanded into five international markets and launched a new AI voice solution. Operational burdens dropped, and financial processes improved.
City Wide Facility Solutions - Business Services
PromoRepublic helped City Wide Facility Solutions improve their online visibility and customer interactions. City Wide used PromoRepublic's Analytics Suite, Listing Management, Social Media Marketing..., Review Management, and Digital Asset Management. They saw a 128% growth in Facebook engagement and a 65% increase in calls from Google Business Profile. Response times were 58% faster. Their social audience doubled quarter over quarter.
Mixtiles - Consumer Services
Sociality.io helped Mixtiles manage social media engagement across multiple accounts. Mixtiles needed a better way to handle high volumes of customer interactions and reporting. Sociality.io provided... an intuitive interface, customizable reports, and features like saved replies and sentiment analysis. The team now handles over 18,000 unique threads monthly and reduced training time to one day. Mixtiles uses Sociality.io to improve response times, team performance, and data-driven marketing decisions.
GCC - Consumer Services
Spotler helped GCC, a commercial contract cleaning company, increase website conversions by 80%. GCC needed a better way to generate leads and connect marketing with sales. Spotler provided seamless ...CRM integration, dynamic content, and lead scoring. This made it easier for GCC to reach prospects and improve efficiency. The result was a big boost in conversions and better marketing performance.
Bin There Dump That - Consumer Services
SocialMadeSimple helped Bin There Dump That, a dumpster rental company, run a 90-day marketing pilot. Five franchise locations joined the program. SocialMadeSimple posted on Facebook and Instagram th...ree times a week for each location. Their SocialModo platform boosted top posts and managed ads. The campaign generated 218 customer leads and over 715,000 ad impressions. The average cost per lead was $13.68.