Consumer Services: Case Studies, ROI & Implementation Examples

Quickbase helped SERVPRO Team Wilson save a month of admin work each year. Before Quickbase, the team struggled with fragmented... data and manual processes using spreadsheets. Quickbase's dynamic work management platform unified workflows and automated data collection. Employees now have real-time visibility and clear roles. The solution improved operational efficiency and enabled faster response to emergencies.
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Yoga International used HubSpot Service Hub to cut customer churn by 20%. The team centralized feedback and support using Service... Hub, replacing disconnected tools. They now send NPS surveys 15 days after signup and respond to every customer. Automated ticketing and a knowledge base help deflect 1,000 emails or tickets each month. Five percent of customers joined the refer-a-friend program, boosting engagement.
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Yoga International used HubSpot Service Hub to cut customer churn by 20%. The team centralized feedback and support using Service... Hub, replacing disconnected tools. They now send NPS surveys 15 days after signup and respond to every customer. Automated ticketing and a knowledge base help deflect 1,000 emails or tickets each month. Five percent of customers joined the refer-a-friend program, boosting engagement.
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Salon Réal Thibault, a hairdresser in Saint-Eustache, uses Act! CRM to manage client details and appointments. The system helps track... treatments, styles, and customer preferences, making each visit more personal. Act! enables easy diary management and supports direct marketing, like sending greeting cards and planning email campaigns. The owner values Act!'s ease of use, French language support, and reliable technical help. With 800 client records, Act! is key to building loyalty and growing the business.
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Odoo helped Tony Wedding standardize operations across 15 branches. The company automated lead management and digitized the sales funnel for... all locations. Odoo’s inventory and rental tools cut asset loss and errors by 90% and saved 15% on inventory costs. Financial reporting time dropped from 5 days to 1.5 days. Order processing became 2.5 times faster, driving a 250% boost in performance.
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Zendesk AI helped WhiteWall cut response times by 30 seconds for customers and up to 90 seconds for partners. The company unified... all customer channels with Zendesk Suite, replacing disconnected systems. WhiteWall now handles 6,000 to 12,000 support requests monthly with just ten agents. AI-driven messaging and translation features improved agent efficiency and customer satisfaction. Over 80% of issues are resolved in one touch, and the Net Promoter Score exceeds 70%.
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Zendesk AI helped WhiteWall cut response times by 30 seconds for customers and up to 90 seconds for partners. The company unified... all customer channels with Zendesk Suite, replacing disconnected systems. WhiteWall now handles 6,000 to 12,000 support requests monthly with just ten agents. AI-driven messaging and translation features improved agent efficiency and customer satisfaction. Over 80% of issues are resolved in one touch, and the Net Promoter Score exceeds 70%.
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Front helped Spruce handle a surge in support inquiries as bookings grew from 30 to 400 per day. By consolidating communication... channels, Spruce improved team collaboration and reduced regretted attrition from 19% to 6%. Switching to Front Chat saved $62K per year and cut total support costs by 16%, totaling $382,497. Support cost per booking dropped 31%, and Spruce achieved a 591% ROI. Customer satisfaction scores rose by 23% in under a year.
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Thryv helped Wingmom, Inc. organize its business and improve client communication. Before Thryv, owner Kate Maxwell managed everything by hand... and spent hours texting clients. Thryv automated scheduling, reminders, and payment processing. The platform let Kate grow her staff from 3 to over 90 and expand through franchising. Now, all appointments, payments, and client history are managed in one place.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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NMI helped Dripdrop launch automated umbrella rental kiosks in busy public spaces. Dripdrop faced losses of 14,000 umbrellas per year... and struggled with slow, complex payment integrations. NMI delivered a custom payment solution in under three months, using pre-authorization tokens and seamless card tap functionality. This enabled Dripdrop to expand to new locations, including Brussels Midi Train station and major UK hotels. The new system improved customer experience and supported Dripdrop’s growth and sustainability goals.
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Automated Aquatics used Maximizer CRM to centralize customer data and streamline service operations. The company moved from manual processes to... a cloud-based CRM, improving efficiency and data security. Service technicians now access schedules and update records on the go. Automation reduced response times and increased operational efficiency. Enhanced data management and mobile access led to higher customer satisfaction.
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Daily Harvest used Kustomer integrated with Shopify to manage customer service as it expanded from direct-to-consumer to retail stores. The company automated... support, centralized customer data, and handled more inquiries without growing the team. Kustomer’s tools helped Daily Harvest keep customer satisfaction scores in the high 80s to mid-90s. The service team became proactive, driving a 10% increase in weekly revenue. AI-powered automation handled 31% of inbound calls, making support faster and more efficient.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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PromoRepublic helped Martinizing Cleaners boost its online presence. The company used social media marketing, digital asset management, and analytics tools.... Martinizing saw a 54% increase in social media engagement and a 77% rise in website traffic. Calls via Google Business Profile grew by 57%. Direction requests on Google Maps jumped by 80%. The platform made it easier to keep branding consistent and track results across 135 locations.
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Yoga International used HubSpot Service Hub to cut customer churn by 20%. The team centralized feedback and support using Service... Hub, replacing disconnected tools. They now send NPS surveys 15 days after signup and respond to every customer. Automated ticketing and a knowledge base help deflect 1,000 emails or tickets each month. Five percent of customers joined the refer-a-friend program, boosting engagement.
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AAA Club Alliance used Sprinklr's unified platform to manage 75 social media channels. They saved over $1 million in annual... efficiencies, including 77 hours per week planning content and 2,172 workdays with automated reporting. The team reduced social content planning from 80 hours to 3 hours per week. Average response time dropped from two days to under one hour. Sprinklr enabled faster reporting, better campaign targeting, and improved customer engagement.
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AAA Club Alliance used Sprinklr's unified platform to manage 75 social media channels. They saved over $1 million in annual... efficiencies, including 77 hours per week planning content and 2,172 workdays with automated reporting. The team reduced social content planning from 80 hours to 3 hours per week. Average response time dropped from two days to under one hour. Sprinklr enabled faster reporting, better campaign targeting, and improved customer engagement.
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AAA Club Alliance used Sprinklr's unified platform to manage 75 social media channels. They saved over $1 million in annual... efficiencies, including 77 hours per week planning content and 2,172 workdays with automated reporting. The team reduced social content planning from 80 hours to 3 hours per week. Average response time dropped from two days to under one hour. Sprinklr enabled faster reporting, better campaign targeting, and improved customer engagement.
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SULO used Dassault Systèmes’ ITEROP BPM to digitalize over 150 business processes across 8 sites. The solution improved traceability, streamlined... complaint management, and enabled real-time monitoring of logistics and equipment. SULO reduced manual work, cut costs, and increased productivity with automated workflows and QR code integration. The BPM platform helped SULO handle higher collection volumes and maintain compliance with safety standards. Over 95 users gained autonomy through training and shared governance.
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SentiOne React helped AirHelp cut response time on Facebook Messenger by 65%. AirHelp used SentiOne to gather all customer requests... from social media into one queue. The platform enabled effective ticket assignment and monitoring for teams in 35 markets and 16 languages. AirHelp captured 100% of requests and increased response coverage for Facebook comments by 4x. Supervisors used real-time dashboards to track performance and assign resources.
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Snoonu used Twitter's Takeover ad product to boost brand awareness in Qatar. The campaign targeted trending topics to reach new... customers. Snoonu achieved 473,700 impressions and 8,900 engagements. The campaign also delivered a 58.6% engagement rate and a 4.2% click-through rate. Snoonu increased its brand visibility and connected with more users through Twitter advertising.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Fetch Rewards used Brandwatch Consumer Research to improve social listening and gain real-time insights into brand health and customer sentiment. The Consumer Insights... Team combined social, in-app, and survey data to guide marketing and product decisions. Brandwatch helped Fetch Rewards track campaign impact, monitor competitor activity, and understand user reactions to new features. Sharing these insights across teams led to better engagement and more data-driven decisions. Fetch Rewards now uses these findings to reduce customer churn and support company growth.
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Fetch Rewards used Brandwatch Consumer Research to improve social listening and gain real-time insights into brand health and customer sentiment. The Consumer Insights... Team combined social, in-app, and survey data to guide marketing and product decisions. Brandwatch helped Fetch Rewards track campaign impact, monitor competitor activity, and understand user reactions to new features. Sharing these insights across teams led to better engagement and more data-driven decisions. Fetch Rewards now uses these findings to reduce customer churn and support company growth.
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Fetch Rewards used Brandwatch Consumer Research to improve social listening and gain real-time insights into brand health and customer sentiment. The Consumer Insights... Team combined social, in-app, and survey data to guide marketing and product decisions. Brandwatch helped Fetch Rewards track campaign impact, monitor competitor activity, and understand user reactions to new features. Sharing these insights across teams led to better engagement and more data-driven decisions. Fetch Rewards now uses these findings to reduce customer churn and support company growth.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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CloudTalk helped Swile boost pre-sales productivity by 30% and increase call connection rates by 40%. Swile faced poor call quality... and high support tickets with their previous VoIP provider, especially in Brazil. CloudTalk’s Salesforce integration and IVR improved call reliability and automated workflows. Support tickets dropped by 50%, and customer complaints about call quality fell by 95%. Managers gained better insights with detailed call metrics, enhancing team performance.
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Puzzel helped Språkservice, Sweden's largest interpreting and translation agency, improve efficiency and customer satisfaction. Språkservice managed 2,500 assignments and 500... calls daily but needed better service levels. By integrating Puzzel's cloud contact center, they automated email handling and halved email processing time. The solution reduced the need for customer service staff by 60%, cutting costs while maintaining quality. Faster response times and flexible integrations let Språkservice focus on complex tasks and deliver high-quality language services.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Ozonetel CloudAgent helped a BPO for a major U. S. pizza chain answer 19,600 calls daily with over 95% answer...rates. The solution enabled 100% uptime and improved agent utilization to 80-90%. Features like one-click disposition and a custom screen-pop URL sped up call handling. The drag-and-drop IVR let the team manage time zones and seasonal changes easily. The BPO scaled operations and supported remote work with stable, cost-effective cloud communication.
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Virtuo used Dialpad WFM to manage a 24/7 customer service team across four countries and languages. Dialpad WFM provided hourly... forecasts and staffing recommendations for phone, email, and live chat support. This helped Virtuo avoid overstaffing and understaffing, ensuring fast response times. The platform also enabled Virtuo to plan staffing and budgets for the year using historical data and growth models. Virtuo now delivers consistent, high-quality customer support with better resource allocation.
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Scorebuddy helped 5CA, a global customer service outsourcer, improve agent performance and reporting. 5CA needed a flexible QA solution to... support their remote workforce and evolving business. Scorebuddy’s multi-tenant, multi-channel features and agent dashboards enabled better feedback and self-scoring. Integration with Zendesk and analytics tools provided deeper insights and supported targeted coaching. After a few months, 5CA saw improved quality and more actionable data for project leads.
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FocalScope helped Pronto Callcenter handle 18,000 inbound calls per month. Pronto used FocalScope to add email, live chat, SMS, and... Facebook to its services. The platform improved Pronto's productivity by 15%. Customer satisfaction scores increased by 10%. Pronto could now track SLAs and create custom reports for each client.
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Genesys Cloud CX helped Digital Dialog GmbH automate customer service with AI-powered voicebots. The bots now handle 40% of calls,... matching the workload of 15 full-time employees. Digital Dialog achieved ROI in just three months and maintains over 90% service availability. SAP integration enables seamless automation for tasks like credit notes and e-paper codes. Employees focus on advanced tasks while bots manage repetitive inquiries.
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Natterbox AI helped We Buy Any Home answer over 1,000 missed calls per month. The company saved £4,000 each month... by removing a third-party answering service. AI Agents now qualify leads, automate admin, and handle overflow calls. Sales agents spend more time on valuable conversations. All call data is logged in Salesforce for better analysis. The team feels more empowered and organized.
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TruGreen used Capacity's AI-powered platform to improve sales conversions. The solution included intelligent virtual agents and real-time agent assist for... contact center support. TruGreen saw a 10% increase in sales conversions after implementation. The platform helped automate customer interactions and streamline workflows. This led to faster resolutions and better customer engagement.
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Yoga International used HubSpot Service Hub to cut customer churn by 20%. The team centralized feedback and support using Service... Hub, replacing disconnected tools. They now send NPS surveys 15 days after signup and respond to every customer. Automated ticketing and a knowledge base help deflect 1,000 emails or tickets each month. Five percent of customers joined the refer-a-friend program, boosting engagement.
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Hiver helped Travelist save over 160 hours each month by automating internal operations. The platform replaced manual inbox management with... structured workflows, clear ownership, and automated task routing. Travelist set up 250+ automation rules, cutting repetitive actions by 40% and improving on-time delivery for urgent updates by 40%. With Hiver, response times improved by 25% and coordination delays dropped by 30%. Real-time analytics and dashboards now guide resource planning and performance tracking across teams.
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Helpjuice helped Ascend Fundraising Solutions centralize all their internal and customer-facing knowledge. Before Helpjuice, information was scattered, making it hard... for staff and customers to find answers. With Helpjuice, they quickly set up a single knowledge base. This made information easy to access for everyone. As a result, customer response rates increased by 20% in the first month. The team also praised Helpjuice's onboarding and customization support.
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Puzzel helped Språkservice, Sweden's largest interpreting and translation agency, improve efficiency and customer satisfaction. Språkservice managed 2,500 assignments and 500... calls daily but needed better service levels. By integrating Puzzel's cloud contact center, they automated email handling and halved email processing time. The solution reduced the need for customer service staff by 60%, cutting costs while maintaining quality. Faster response times and flexible integrations let Språkservice focus on complex tasks and deliver high-quality language services.
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AAA Club Alliance used Sprinklr's unified platform to manage 75 social media channels. They saved over $1 million in annual... efficiencies, including 77 hours per week planning content and 2,172 workdays with automated reporting. The team reduced social content planning from 80 hours to 3 hours per week. Average response time dropped from two days to under one hour. Sprinklr enabled faster reporting, better campaign targeting, and improved customer engagement.
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Zendesk AI helped WhiteWall cut response times by 30 seconds for customers and up to 90 seconds for partners. The company unified... all customer channels with Zendesk Suite, replacing disconnected systems. WhiteWall now handles 6,000 to 12,000 support requests monthly with just ten agents. AI-driven messaging and translation features improved agent efficiency and customer satisfaction. Over 80% of issues are resolved in one touch, and the Net Promoter Score exceeds 70%.
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FocalScope helped Pronto Callcenter handle 18,000 inbound calls per month. Pronto used FocalScope to add email, live chat, SMS, and... Facebook to its services. The platform improved Pronto's productivity by 15%. Customer satisfaction scores increased by 10%. Pronto could now track SLAs and create custom reports for each client.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Daily Harvest used Kustomer integrated with Shopify to manage customer service as it expanded from direct-to-consumer to retail stores. The company automated... support, centralized customer data, and handled more inquiries without growing the team. Kustomer’s tools helped Daily Harvest keep customer satisfaction scores in the high 80s to mid-90s. The service team became proactive, driving a 10% increase in weekly revenue. AI-powered automation handled 31% of inbound calls, making support faster and more efficient.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Yoga International used HubSpot Service Hub to cut customer churn by 20%. The team centralized feedback and support using Service... Hub, replacing disconnected tools. They now send NPS surveys 15 days after signup and respond to every customer. Automated ticketing and a knowledge base help deflect 1,000 emails or tickets each month. Five percent of customers joined the refer-a-friend program, boosting engagement.
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Zapier powers Mercari's AI support system, handling 120,000 tickets monthly. The system automates first replies for 97% of cases and... fully resolves about 47,000 tickets each month. This saves over 3,000 support agent hours monthly. Customer satisfaction scores increased by one full point. Mercari's team can now focus on complex support cases, while automation manages routine inquiries.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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LocaliQ helped Worth Every Cent Cleaning boost their online presence. The company saw a 75% increase in leads each month.... LocaliQ ran search ads, SEO, and social ads for the business. These campaigns brought in 40 more phone calls monthly. The owner values the personal relationship and expert advice from LocaliQ. Organic leads now come in for the first time.
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Adikteev helped LALALAB. , a leading photo printing app, boost revenue by 242%. The team used segmentation, targeting users by...behavior and location. They created custom creatives for holidays and regions. Dynamic product ads doubled ROAS and drove strong engagement. LALALAB. saw major gains in user retention and revenue.
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WebEngage helped Sulekha. com increase customer lifetime value by up to 3X. Sulekha used WebEngage’s cross-channel marketing automation to retarget...users and send personalized messages. The platform enabled Sulekha to create user journeys for over 1,200 categories. Retargeting campaigns achieved a 30% conversion after a second nudge and 40% for returning users. Sulekha improved customer retention and cross-selling with WebEngage’s tools.
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Pipefy helped Tempo Assist process 230,000 requests in one month. The company replaced email and spreadsheets with standardized workflows and... automation. Supplier payment capacity increased from 6,000 to 8,000 monthly. Teams gained autonomy to build workflows without IT. Within a year, 72 processes across six departments moved to Pipefy. Employees shifted to higher-value work as automation handled repetitive tasks.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Missive helped All Star Cleaning Services scale from a solo operation to 55 employees. Before Missive, lost emails and siloed... inboxes caused missed client messages and poor accountability. With Missive, the team gained shared inboxes, real-time collaboration, and full customer history. This improved transparency, teamwork, and customer experience. All Star maintained a personal touch and high retention while becoming one of the largest cleaning services in their region.
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Matrix 42 Professional helped Avarn Security Finland overhaul its IT service management. The company replaced fragmented, email-based support with a... modern ITSM system. A self-service portal and structured workflows improved efficiency for 3,000 employees. Inventory tracking led to cost savings by identifying outdated systems. Service Desk operations now resolve issues faster, especially after hours, boosting user satisfaction.
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Howspace helped HomeMaid cut staff turnover from nearly 80% to under 40%. The platform connected 900 employees across Sweden, who... spoke over 60 languages. HomeMaid used Howspace for communication, learning, and building culture. Employee engagement improved, with eNPS rising from -5 to +8. The AI translation feature made content accessible to all. HomeMaid now has a stronger, more connected workforce.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Dropbox helped Ausolan improve operations at scale. The company used Dropbox to boost internal and external collaboration. Employees could access,... organize, and share content from anywhere. Dropbox enabled remote work during the pandemic and supported business continuity. Teams used Dropbox for project management, logistics, and sharing health guidelines. Ausolan saw faster workflows and better service for clients.
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Dropbox helped Ausolan improve operations at scale. The company used Dropbox to boost internal and external collaboration. Employees could access,... organize, and share content from anywhere. Dropbox enabled remote work during the pandemic and supported business continuity. Teams used Dropbox for project management, logistics, and sharing health guidelines. Ausolan saw faster workflows and better service for clients.
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Dropbox helped Ausolan improve operations at scale. The company used Dropbox to boost internal and external collaboration. Employees could access,... organize, and share content from anywhere. Dropbox enabled remote work during the pandemic and supported business continuity. Teams used Dropbox for project management, logistics, and sharing health guidelines. Ausolan saw faster workflows and better service for clients.
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Idaho Backflow used ReachOut to save 2 hours every day. The business switched to ReachOut for smart scheduling and digital... forms. This change removed paperwork and made job scheduling easy. Staff now finish jobs faster and track work better. Customers ask what software they use because it works so well. Idaho Backflow sees fewer errors and more time for service.
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Ascora helped Kiss My Grass, a lawn care company in Australia, save many hours each week by automating scheduling, invoicing, and accounting. Before Ascora, the... team managed jobs with pen and paper, spending up to 15 hours a week on invoicing. With Ascora’s job management software, they now use dynamic scheduling and real-time GPS tracking to manage staff and jobs. The platform’s accounting integration made invoicing fast and improved cash flow. Kiss My Grass can now grow without worrying about outgrowing their system.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Scheduling Manager from Thoughtful Systems helped Maria Green start her maid service in New York. She chose not to join... a franchise, avoiding high fees and territory limits. Instead, she used a business starter package with training videos, manuals, and Scheduling Manager software. The software helped her organize schedules, manage staff, and handle client requests. This system made it easier to grow her cleaning business quickly and efficiently.
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Arborgold helped Rainbow Treecare replace their old software with a modern system. The new platform tracks each tree’s health history... and supports job management, scheduling, and billing. Consulting arborists now work faster and look more professional. The team can schedule hundreds of jobs and send proposals and invoices through the app. Automation and tree management features improved efficiency and customer communication.
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Facilitec West used BiznusSoft’s Salesforce-native Field Service and HR platform to digitize field operations. They cut FedEx use by 95%... and eliminated paper work orders. Technicians now upload job photos and reports in real time from mobile devices. HR and field data are unified, saving time and reducing admin work. Customers get instant job completion notifications and better service transparency.
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Verizon Connect Reveal helped Blue Septic Tank Service streamline fleet management. The company needed a simple, cost-effective way to track... trucks, assets, and maintenance. They chose Reveal with integrated dashcams for easy use and improved safety. The platform unified GPS tracking, maintenance, and scheduling in one place. Blue Septic Tank Service recovered a stolen truck within 24 hours using the system. Dashcam footage also protected drivers from false claims and supported compliance reporting.
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AroFlo helped Squeeky Group cut invoice turnaround from up to 2 weeks to just 1-2 days. Quoting times dropped from... 1-2 weeks to as little as 1-3 days. The team eliminated manual spreadsheets and error-prone processes. Xero integration streamlined financials and digital paperwork saved technicians hours daily. Squeeky Group now enjoys stable growth and exceeds client expectations with AroFlo's job management software.
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Idaho Backflow used ReachOut to save 2 hours every day. The business switched to ReachOut for smart scheduling and digital... forms. This change removed paperwork and made job scheduling easy. Staff now finish jobs faster and track work better. Customers ask what software they use because it works so well. Idaho Backflow sees fewer errors and more time for service.
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Virtuo used Dialpad WFM to manage a 24/7 customer service team across four countries and languages. Dialpad WFM provided hourly... forecasts and staffing recommendations for phone, email, and live chat support. This helped Virtuo avoid overstaffing and understaffing, ensuring fast response times. The platform also enabled Virtuo to plan staffing and budgets for the year using historical data and growth models. Virtuo now delivers consistent, high-quality customer support with better resource allocation.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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ZoomInfo helped Xpress Services grow monthly recurring revenue from $8,500 to $135,000 in 3. 5 years. The company used ZoomInfo’s...sales intelligence to find the right decision-makers in target companies. With a small team and no marketing budget, Xpress Services relied on precise contact data for targeted outreach. They did not use traditional marketing or ad spend. The result was a 15x increase in sales and a much larger client base.
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Fission CMS helped Bettendorf Heating and Air Conditioning update their website. The new site lets customers request quotes online and... learn about services. Bettendorf Heating can now promote emergency and routine HVAC services more easily. The company connects with customers faster and shares information about air purification and equipment installation. The website supports their focus on quick response and customer service.
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PairSoft Procurement helped Southwest Waste Services process 270 purchase requests in just 10 days. The company needed a better way... to manage purchase orders and vendor communication in Microsoft Dynamics GP. PairSoft enabled fast setup, with 17 users live in two and a half weeks. The solution gave full visibility and control over procurement, with almost no team intervention needed. Custom catalogs and approval workflows made the process efficient and user-friendly.
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Docupilot helped Proshine Softwash save 10 hours per month by automating roof warranty certificate creation. Manual document prep was replaced... with one-click automation and CRM integration. Clients now receive certificates instantly, improving satisfaction. The team spends less time on admin and more on customer service. Every document is accurate and branded, boosting professionalism.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Instinctools redesigned the Citrus Cleaning website to boost local search visibility and speed up quote responses. The new site featured... a fresh visual identity, mobile-first performance, and automated CRM integration. Citrus Cleaning saw a 30% increase in local customers within six months. Customer satisfaction scores rose by up to 20%. The website now drives more leads and supports faster service.
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Pantheon helped O2E Brands save 80% of the time spent on core updates and achieve 99. 99% uptime. The web...team eliminated daily service interruptions and reduced management time by 1,000 hours. Pantheon’s platform improved security with automated backups and a robust firewall. O2E Brands quickly launched new services, supporting rapid innovation and brand expansion. The change saved hundreds of thousands of dollars in revenue each quarter.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Morgan Services used Solver Suite to improve their xFP&A budgeting. The team realized Solver is more than a budget tool.... It is a full financial reporting suite. Solver helped them see new opportunities for financial management. The CIO learned about Solver's full value at Solver Academy.
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Athena used Sigma to improve productivity for its virtual assistant services. Before Sigma, Athena relied on Google Sheets, which made... scaling and reporting difficult. After adopting Sigma, Athena reduced client onboarding time by one-third. Sigma enabled high-quality reporting and measurable KPIs across departments. Athena also uses Sigma to deliver machine learning analysis, helping teams make better hiring and training decisions.
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Baremetrics helped Cancel Timeshare save hours of manual work and recover over $680 in failed payments in just one month. The team used... Baremetrics to automate Stripe data analysis and manage customer information. They replaced manual tracking and unreliable apps with real-time subscription analytics. Baremetrics' Recover tool enabled automated campaigns to recover lost revenue. Cancel Timeshare improved customer service and streamlined payment management with Baremetrics.
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Jitterbit App Builder helped Markas digitize complex service workflows for over 14,000 employees. Manual processes like location management and compliance... tracking moved to custom apps. Markas saw app development speed increase by 10–20 times. The team now builds and manages apps in-house, saving time and money. Business leaders can request new solutions and see them deployed in days, not months.
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Plecto helped Inception Plumbing automate ServiceTitan data and boost conversion rates by 7%. Before Plecto, the team relied on manual... whiteboards and time-consuming reports. With real-time dashboards and gamification, technicians tracked KPIs by department and saw their performance instantly. The company celebrated multiple 100% conversion days and gained hours back each week. More 5-star reviews and healthy competition became the new normal.
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Logicbroker helped Mission Linen automate supplier and product onboarding. Mission Linen saw a 35% increase in orders CAGR and a... 42% increase in GMV CAGR. The company used Logicbroker to connect with more suppliers without custom work. Product Onboarding Center and On-Demand Onboarding reduced manual processes. Mission Linen gained more control and visibility over supplier integrations.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Highspot Digital Rooms helped Lifetouch cut sales cycle time by 85%. Reps used real-time insights and personalized engagement to target... schools more effectively. Buyer engagement rose by 19%. 93% of the sales team adopted the new tool. Over 2,600 Digital Rooms were created, driving 111,000 external views. Lifetouch now closes deals faster and reaches more buyers.
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Virtuo used Dialpad WFM to manage a 24/7 customer service team across four countries and languages. Dialpad WFM provided hourly... forecasts and staffing recommendations for phone, email, and live chat support. This helped Virtuo avoid overstaffing and understaffing, ensuring fast response times. The platform also enabled Virtuo to plan staffing and budgets for the year using historical data and growth models. Virtuo now delivers consistent, high-quality customer support with better resource allocation.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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GetAccept helped Betterway automate onboarding for small clients. The deployment time dropped from 25 hours to 12 hours, saving 13... hours per onboarding. Customer success managers now intervene 50% less. Betterway uses GetAccept to centralize onboarding resources and track client engagement. The saved time is reinvested into premium support for enterprise accounts.
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Dropbox helped Ausolan improve operations at scale. The company used Dropbox to boost internal and external collaboration. Employees could access,... organize, and share content from anywhere. Dropbox enabled remote work during the pandemic and supported business continuity. Teams used Dropbox for project management, logistics, and sharing health guidelines. Ausolan saw faster workflows and better service for clients.
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Cresta helped Vivint gain 5,400 new subscribers by raising install rates 3%. Vivint used Cresta to automate QA, track agent... behaviors, and gain 100% visibility into sales calls. Managers saved at least 5 hours per week on QA tasks. Vivint cut sales costs by $150 per truck roll and improved win rates by 7%. Cresta enabled faster coaching and reduced post-sale cancellations.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Facilicom used Marvia's branded templates to create tender documents faster. Before, they relied on Microsoft Word or a graphic design... team, which was slow and costly. With Marvia, employees from different business units now make professional documents that match each brand's identity. The tool automatically updates colors and logos for each unit. Facilicom expanded use to resumes, quotes, and more. They created 319 documents with 12 templates and 53 users across 5 sub-brands.
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Quantum Scalar i3 tape library helps AM Lithography protect critical data. The company uses a 3-2-1 backup strategy with daily... incremental and weekly full backups. Fast recovery enabled them to restore systems in hours after a cyberattack. The solution supports both backup and long-term archiving. AM Lithography values Quantum’s reliability and partner approach.
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Favor used Canto to manage and share visual assets for marketing, sales, and restaurant partnerships. The team replaced a slow,... complex DAM with Canto’s simple, intuitive platform. Canto’s folder structure and self-serve asset library helped teams access content quickly. The solution enabled fast onboarding and easy collaboration across creative, marketing, and sales. Favor scaled from 50 to over 350 employees while keeping content workflows smooth and efficient.
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Favor used Canto to manage and share visual assets for marketing, sales, and restaurant partnerships. The team replaced a slow,... complex DAM with Canto’s simple, intuitive platform. Canto’s folder structure and self-serve asset library helped teams access content quickly. The solution enabled fast onboarding and easy collaboration across creative, marketing, and sales. Favor scaled from 50 to over 350 employees while keeping content workflows smooth and efficient.
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MaintainX helped Cintas transform maintenance operations across 200 sites in just 9 weeks. The mobile-first platform enabled fast user adoption... and improved daily workflows. Cintas saw major gains in operational efficiency, with less paperwork and faster access to maintenance records. QR code work requests and digital work orders saved employees up to 10 hours per week. MaintainX also improved compliance, data management, and employee satisfaction.
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Xensam Xupervisor helped SK FireSafety Group gain full control over software assets. The company improved compliance and made audits faster.... They switched from a costly, underused ITAM tool to Xensam for better visibility and easier management. Integration with Microsoft 365 and hybrid devices made tracking software simple. SK FireSafety now saves time on compliance and contract management, and can plan licensing needs in advance.
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RingCX helped Burgers’ Smokehouse handle a 900% spike in call volume, scaling from 50 to 500 daily calls during the holiday rush. The legacy phone... system caused bottlenecks and lacked real-time monitoring. With RingCX, supervisors gained instant visibility into agent status and could coach staff live. The cloud platform kept operations running smoothly, even during weather disruptions. Burgers’ Smokehouse now resolves more issues in a single call and plans to expand RingCX to more teams.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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GoFormz helped Strategic Sanitation Services cut payroll processing time by 50%. The company switched from paper to digital field service... forms. Staff now submit reports instantly from mobile devices. This led to faster customer responses and better service documentation. Real-time data access improved decision-making and customer satisfaction. Strategic also used GoFormz for COVID-19 health screenings and automated customer surveys.
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Shutterfly used Branch to improve its web-to-app experience. Before Branch, Shutterfly could not move users from mobile web to its... app. With Branch, Shutterfly saw 1.2 million app installs. The click-to-install rate reached 35%. Shutterfly gained 24 million more app opens. This led to higher user engagement and more app usage.
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Lalalab uses Batch to improve channel complementarity and segmentation. The company manages marketing pressure and enhances retargeting with personalized campaigns.... Lalalab leverages onboarding messages, abandoned cart relaunches, and post-purchase sequences. Over 3.8 million users receive tailored emails and push notifications. These strategies help Lalalab increase customer lifetime value and campaign performance.
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Wag! uses Dropbox Sign to speed up onboarding for pet caregivers. The platform lets new caregivers sign up, complete background... checks, and start work in as little as two days. Dropbox Sign automates contract management, freeing Wag!'s team from manual admin. The branded eSignature process builds trust and keeps users on the Wag! app. Wag! manages tens of thousands of contracts monthly and expands easily into new areas.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Mission Linen Supply used Znode to launch over 400 B2B ecommerce stores. The company needed to manage 3,000 products and... create unique stores for each client with custom rules. Znode’s profiles and rules let Mission Linen set up stores quickly and meet each client’s needs. They reduced store set-up time to under 30 minutes. In the first year, they launched 50 stores using Znode’s multi-store capability.
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Wiser's Price Check helped Euroconsumers & Test-Achats automate real-time price tracking for thousands of products across over 1,000 distributors in five European countries. Before, Test-Achats struggled... with fragmented data and manual processes. With Wiser, they gained accurate, up-to-date pricing data and improved operational efficiency by 2x. Consumers now get clear, reliable price comparisons and better market insights. The automation freed up resources for more advocacy and communication.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Rallyware helped velofix move its franchise training online. The company saw an 87% increase in franchisee engagement. Franchise owner training... improved by 73%, and mechanic training by 80%. Rallyware made onboarding faster and easier. Franchisees now access training anytime and complete more tasks. The platform saves time for the head office and supports rapid franchise growth.
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Qooper helped Rentokil-Terminix, a global pest control leader, tackle high frontline turnover. The company used Qooper to launch scalable onboarding... and mentoring programs. These programs onboarded 300+ new hires monthly and achieved a 95% retention rate for mentees and new hires. Automated matching and mobile access removed barriers for field workers. Career movement rates reached up to 65% in sales onboarding, showing strong professional growth.
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Howspace helped HomeMaid cut staff turnover from nearly 80% to under 40%. The platform connected 900 employees across Sweden, who... spoke over 60 languages. HomeMaid used Howspace for communication, learning, and building culture. Employee engagement improved, with eNPS rising from -5 to +8. The AI translation feature made content accessible to all. HomeMaid now has a stronger, more connected workforce.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Gilligan Oil Company used BizLibrary to launch a leadership development program for over 100 general managers across multiple states. Their goal was... to increase employee retention and promote internal talent. BizLibrary provided a consistent training framework with engaging content and strong customer support. The program achieved 100% participation in monthly assignments. Managers now complete training on time and ask for more learning opportunities. Gilligan is expanding the program to shift managers to build a pipeline of future leaders.
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CLEAR used Zuora to manage its fast-growing subscription business. Before Zuora, CLEAR struggled with inflexible systems and poor customer experiences.... Zuora enabled flexible pricing and packaging, supporting new business areas and future growth. CLEAR improved backend processes and integrated with Salesforce. The company now tests pricing models and plans to expand internationally.
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CLEAR used Zuora to manage its fast-growing subscription business. Before Zuora, CLEAR struggled with inflexible systems and poor customer experiences.... Zuora enabled flexible pricing and packaging, supporting new business areas and future growth. CLEAR improved backend processes and integrated with Salesforce. The company now tests pricing models and plans to expand internationally.
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Baremetrics helped Cancel Timeshare save hours of manual work and recover over $680 in failed payments in just one month. The team used... Baremetrics to automate Stripe data analysis and manage customer information. They replaced manual tracking and unreliable apps with real-time subscription analytics. Baremetrics' Recover tool enabled automated campaigns to recover lost revenue. Cancel Timeshare improved customer service and streamlined payment management with Baremetrics.
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Logicbroker helped Mission Linen automate supplier and product onboarding. Mission Linen saw a 35% increase in orders CAGR and a... 42% increase in GMV CAGR. The company used Logicbroker to connect with more suppliers without custom work. Product Onboarding Center and On-Demand Onboarding reduced manual processes. Mission Linen gained more control and visibility over supplier integrations.
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DynamicWeb powered Warmgarant's new ecommerce platform. The site features a responsive design, advanced search, and a personalized boiler finder. Customers... can compare products and upload home photos for better installation planning. Warmgarant saw revenue increase by a factor of 20 after launch. The platform improved customer experience and lead generation.
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Everstage helped Proman Staffing automate their complex commission structure. The company replaced manual Excel processes with Everstage’s no-code plan designer.... Implementation took just six weeks. Proman Staffing achieved 99% payout accuracy and 95% faster query resolution. Real-time commission visibility boosted sales team motivation and improved payroll accuracy. Managers now use weekly data for coaching and performance tracking.
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Ambition helped PosiGen achieve 80% year-over-year growth. The company used scorecards and competitions to track and motivate over 250 sales... reps. PosiGen doubled approved contracts from 2021 to 2022. They ramped 300 new hires in one year. One rep completed over 11,000 door-to-door visits. Ambition gave leaders more visibility and made reporting easier across seven states.
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Plecto helped Inception Plumbing automate ServiceTitan data and boost conversion rates by 7%. Before Plecto, the team relied on manual... whiteboards and time-consuming reports. With real-time dashboards and gamification, technicians tracked KPIs by department and saw their performance instantly. The company celebrated multiple 100% conversion days and gained hours back each week. More 5-star reviews and healthy competition became the new normal.
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Cresta helped Vivint gain 5,400 new subscribers by raising install rates 3%. Vivint used Cresta to automate QA, track agent... behaviors, and gain 100% visibility into sales calls. Managers saved at least 5 hours per week on QA tasks. Vivint cut sales costs by $150 per truck roll and improved win rates by 7%. Cresta enabled faster coaching and reduced post-sale cancellations.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Abstrakt helped CRF Solutions cut new agent ramp time by over 50%. Before, it took more than a month to... get new hires on the phones. Now, it takes less than two weeks. Call coverage jumped from 16.3% to 100% with automated summaries and flagged reviews. Managers save hours each week by reviewing transcripts instead of chasing notes. CRF Solutions now keeps accurate call records and trains staff faster.
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ZoomInfo helped Xpress Services grow monthly recurring revenue from $8,500 to $135,000 in 3. 5 years. The company used ZoomInfo’s...sales intelligence to find the right decision-makers in target companies. With a small team and no marketing budget, Xpress Services relied on precise contact data for targeted outreach. They did not use traditional marketing or ad spend. The result was a 15x increase in sales and a much larger client base.
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Gong helped Zappi improve sales forecasting during the pandemic. Zappi used Gong to quickly identify which deals to prioritize. The... sales team focused on the most impactful opportunities. Deal Intelligence from Gong gave clear insight into pipeline health. Zappi’s leaders saved time on deal management and coaching. The company gained better context on customer needs and market changes.
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Enthu. AI helped Storage360 improve sales conversion rates by 23 percentage points. The company automated QA for 100% of calls,...reducing QA time by 90%. Managers now coach agents with instant AI feedback and standardized scorecards. Coaching sessions are shorter and more targeted. Agents receive feedback in real time, leading to faster learning and better performance.
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Voiceops helped Truehold automate QA on 100% of sales calls in just 30 days. Before Voiceops, Truehold manually reviewed only... 2% of calls, slowing coaching and missing key insights. With Voiceops, they lifted first-call conversion by 20 points, moving from the high 70s to the low 90s. Managers now spend less time on manual reviews and more on live coaching. Truehold avoided over $200K in planned QA headcount costs and gained richer insights from every conversation.
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Mobivity’s Recurrency Pro Package helped Nickolas Sinacori’s six Cost Cutters salons in Connecticut compete in a tough market. The salons quickly... grew their text club to over 1,000 subscribers in two months. They saw a 78% redemption rate on a $3 off offer and nearly 5% redemption on a $2 off haircut coupon. The solution let the team send digital coupons fast and reach customers directly. Texting proved more effective and affordable than email for driving customer visits.
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Alan Lawrence Hairdressers used FireText SMS marketing to reach more customers. They wanted to increase regular contact and bring back... lapsed clients. Alan sent exclusive offers by SMS to his growing mobile database. After two years, 20% of bookings each week quote the SMS code. The salon saw a big rise in returning customers and daily bookings.
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MessageDesk helped Home Systems by Design Hawaii separate business and personal communication. Chris Ryser, the owner, faced overwhelming client messages... on his personal phone as the business grew. MessageDesk enabled a shared team inbox, message scheduling, and seamless handoffs between technicians. Clients now get faster replies, and Chris can unplug from work. Team collaboration improved, and customer experience is smoother.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Culligan Water used Mogli's SMS solution to improve lead engagement. They integrated Mogli with Salesforce to add text messaging to... their sales process. Before Mogli, they only used phone and email for follow-up. After adding SMS, Culligan more than doubled its lead close rate. Now, nearly half of leads who engage by SMS convert to customers. This helped Culligan boost sales and connect better with prospects.
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Claromentis helped NEAT Method connect over 95 franchise locations with a central intranet hub. The platform made it easy to... share documents, resources, and updates. Franchisees now access information faster and stay aligned with company news. The drag-and-drop design tools let NEAT Method create a branded, visually appealing interface. Built-in collaboration features improved communication for their fully remote teams. Claromentis became a key part of daily business routines, supporting franchisee success.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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RingCX helped Burgers’ Smokehouse handle a 900% spike in call volume, scaling from 50 to 500 daily calls during the holiday rush. The legacy phone... system caused bottlenecks and lacked real-time monitoring. With RingCX, supervisors gained instant visibility into agent status and could coach staff live. The cloud platform kept operations running smoothly, even during weather disruptions. Burgers’ Smokehouse now resolves more issues in a single call and plans to expand RingCX to more teams.
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RingCX helped Burgers’ Smokehouse handle a 900% spike in call volume, scaling from 50 to 500 daily calls during the holiday rush. The legacy phone... system caused bottlenecks and lacked real-time monitoring. With RingCX, supervisors gained instant visibility into agent status and could coach staff live. The cloud platform kept operations running smoothly, even during weather disruptions. Burgers’ Smokehouse now resolves more issues in a single call and plans to expand RingCX to more teams.
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Virtuo used Dialpad WFM to manage a 24/7 customer service team across four countries and languages. Dialpad WFM provided hourly... forecasts and staffing recommendations for phone, email, and live chat support. This helped Virtuo avoid overstaffing and understaffing, ensuring fast response times. The platform also enabled Virtuo to plan staffing and budgets for the year using historical data and growth models. Virtuo now delivers consistent, high-quality customer support with better resource allocation.
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Matrix 42 Professional helped Avarn Security Finland overhaul its IT service management. The company replaced fragmented, email-based support with a... modern ITSM system. A self-service portal and structured workflows improved efficiency for 3,000 employees. Inventory tracking led to cost savings by identifying outdated systems. Service Desk operations now resolve issues faster, especially after hours, boosting user satisfaction.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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UserTesting helped Spark Networks validate rebrands and product experiences. Spark used the platform to get fast feedback from real users.... This reduced risk and boosted confidence in design and branding decisions. Spark saw a 50% increase in daily active users for the Jdate app. Teams made decisions faster and avoided costly mistakes. Insights from UserTesting improved collaboration across product, design, and marketing.
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Device Magic helped Baker Pool go paperless for pool maintenance and quality control. Service techs now use mobile forms on... tablets to collect and access data in real time. The company eliminated paperwork and improved data accuracy for weekly maintenance and new pool installations. Supervisors can quickly review digital records to solve problems and ensure quality. Baker Pool expanded digital forms to cover all seasonal maintenance tasks.
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Davies responded to a major flood claim in Beeston, Nottingham after a water main burst damaged around 50 properties. Their loss adjuster... arrived within two hours, coordinated urgent repairs, and arranged alternative accommodation. Contents claims were paid out in less than a month. The fast response kept a house sale on track, with full repairs expected in three months. The homeowner praised Davies for their support and quick action.
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AskNicely helped Big Blue Bug Solutions boost their survey response rate to 20%, collecting over 4,000 responses in 2024. The pest control... company used AskNicely to automate feedback after service visits and tie results to technician incentives. Feedback is now analyzed and acted on within 24 hours, improving customer retention and service quality. Their average NPS score reached 80, well above industry benchmarks. The platform supported their expansion into new markets while maintaining high customer satisfaction.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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The Car Mom used Interact to create a car recommendation quiz. The quiz helps users find the best family car... by answering about 7 questions. It uses branching logic for a personalized experience. The quiz collects email addresses before users start. This tool is now The Car Mom’s top method for growing her email list. Users get one car recommendation and can see similar options if needed.
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Lead Forensics helped Parry and Evans track website visitors and identify new business leads. The team used the platform daily... to support lead generation and digital marketing. They passed leads to their sales team, who used calls, emails, and LinkedIn to follow up. In one year, Parry and Evans generated almost 300 leads and converted over 12% into customers. This improved their sales workflow and campaign validation.
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ZoomInfo helped Xpress Services grow monthly recurring revenue from $8,500 to $135,000 in 3. 5 years. The company used ZoomInfo’s...sales intelligence to find the right decision-makers in target companies. With a small team and no marketing budget, Xpress Services relied on precise contact data for targeted outreach. They did not use traditional marketing or ad spend. The result was a 15x increase in sales and a much larger client base.
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Leadium helped The Best Bees Company boost meetings set by 75% and achieve 60% year-over-year growth in new client logos. Best Bees needed... to educate the market and reach decision-makers for their data-driven beekeeping services. Leadium built a tailored outbound sales program using multi-channel outreach and custom messaging. The program generated 75 qualified meetings in six months and helped Best Bees expand into five new metro areas. The sales cycle was reduced by 30%, and conversion rates beat industry benchmarks by 40%.
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Ruler Analytics helped Moneypenny uncover 20% more leads from Google Ads by tracking offline conversions. Before using Ruler, Moneypenny's marketing... team could not see which campaigns drove phone and live chat leads. With Ruler, they matched leads to campaigns and keywords, improving reporting accuracy. This led to an 8% increase in leads and an 11% reduction in cost per lead. Moneypenny now optimises paid search based on real business outcomes, not just web conversions.
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CallFire helped Unlock It For Me cut employee resource spending and improve quality control. The company used CallFire's call tracking... to forward calls to the right locksmith and track ad campaign effectiveness. This solution replaced the need for multiple phones and reduced phone bills. Call recording features improved customer service. Unlock It For Me expanded services rapidly thanks to these savings.
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Jotform helped Redink Tattoo Studio in New York digitize client intake and waiver forms. Before Jotform, the studio struggled with... lost paperwork and time-consuming manual tasks. Now, clients use QR codes to quickly fill and sign forms on their phones. Artists spend less time on admin work and more time on tattoo design. All forms are stored in one place for easy access and tracking.
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Get Your Visa used Zoho One to automate visa application processes. The company managed nearly 1,000 visa applications monthly. Zoho... CRM became their main tool for tracking client profiles and visa statuses. Integrations with Zoho Flow and Xero streamlined bookings and accounting. Automation let them grow their team and handle more clients, even during the pandemic. Flexibility in Zoho One helped them adapt and expand their business model.
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PosiRank helped a personal services client fix major SEO issues. The site had 2,000 duplicate pages and hundreds of duplicate... blog posts. PosiRank deleted low-value content, improved site speed, and fixed broken links. They used guest posts and new content to boost rankings. Organic traffic sessions rose 123%. The site now ranks 63 keywords in the top 3 and 180 on page 1, up 1000%.
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Semalt ran a FullSEO campaign for a local drain and sewer cleaning company in Sao Paulo. The goal was to... boost organic traffic and keyword rankings. The team fixed technical SEO issues, optimized content, and improved site speed. After one year, monthly visitors grew from 104 to 3,182. The site now ranks in the top 10 for 1,414 keywords. The company saw a 2,960% increase in organic search traffic.
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SEOPress helped Debbie, a mobile hairdresser in Paradise, Nevada, improve her website's local SEO. She wanted to rank for "Las... Vegas haircuts" to attract tourists, not just locals. The team used keyword research to target high-traffic search terms and created dedicated pages for each service. They optimized titles, meta descriptions, and added local business schema. Setting a service area in Google My Business increased her chances of appearing in Las Vegas search results.
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SEOJet helped MakeSpace. com improve their Google rankings by 65 spots in just 24 hours. They used SEOJet's link maps...to build links to their homepage and power pages. Internal links from these power pages passed SEO value to important city pages. This strategy avoided unnatural link building to city pages. MakeSpace.com saw fast results by focusing on a few key pages and using SEOJet's proven link-building plan.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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Badger Maps helped TNT Power Wash Services boost field sales. Sales reps now meet 3 to 5 more prospects per... week. CRM usage increased by 8-10% after integrating Badger Maps with Zoho CRM. The team finds new leads, plans routes, and updates CRM data in real time. Faster onboarding and richer data improved email marketing. Badger Maps made sales more efficient and customer targeting easier.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Juro helped QIMA cut contract upload and tagging time by 75%. The legal team used to spend hours on manual... admin. Juro’s AI Extract made data capture from contracts fast and easy. QIMA also used Juro to speed up payment collection with automated templates. Now, legal supports business growth and helps recover revenue.
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Contractbook helped Burd Delivery automate their recruitment process. Burd saved at least 15 minutes per new employee by removing manual... data entry and paperwork. The system generates employment contracts automatically and integrates with payroll. This reduced errors and ensured compliance. Burd now manages all contracts in one place, saving days of work.
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Zycus Source-to-Contract helped a leading relocation service provider fix procurement bottlenecks. The company had issues with decentralized processes and fragmented... data. Zycus enabled a 6-step procurement plan. They classified $1B in spend and increased contracts authored by 5 times. Contract cycle time dropped by 60%. Sourcing activities rose by 60%.
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TLC Family Care needed a better way to manage documents and forms for applicants. They chose Docubee to help with... electronic signing and document management. Docubee made it easier for applicants to complete forms without visiting the office. The solution was cost effective and offered strong customer support. TLC Family Care can now personalize documents and emails for each person.
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Agentforce from Salesforce helped SCA unify over 20 dispatching systems into one platform. SCA sped up customer service and improved... driver safety with hands-free, real-time support. Dispatchers now focus on business growth instead of manual tasks. SCA projects $10 million in savings from productivity and route optimization. Drivers use the Field Service app for instant help and safer routes. Customer service is faster and more reliable for cities and companies.
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LocaliQ helped Worth Every Cent Cleaning boost their online presence. The company saw a 75% increase in leads each month.... LocaliQ ran search ads, SEO, and social ads for the business. These campaigns brought in 40 more phone calls monthly. The owner values the personal relationship and expert advice from LocaliQ. Organic leads now come in for the first time.
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