Success Stories | Customer Results & Use Cases in the Consumer Services

CloudTalk helped Swile boost pre-sales productivity by 30% and increase call connection rates by 40%. Swile faced poor call quality... and high support tickets with their previous VoIP provider, especially in Brazil. CloudTalk’s Salesforce integration and IVR improved call reliability and automated workflows. Support tickets dropped by 50%, and customer complaints about call quality fell by 95%. Managers gained better insights with detailed call metrics, enhancing team performance.
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Dialpad’s AI-powered platform helped Freedom Forever, America’s largest residential solar installer, save up to 3,900 hours per month. The company achieved... a 61.8% AI adoption rate and improved CSAT by 3.2% in just 91 days. Dialpad unified communications, analytics, and quality management, reducing downtime from weekly incidents to only three in eleven months. AI-driven coaching delivered over 4,700 recommendations monthly, supporting 999 employees across 70+ contact centers. This enabled Freedom Forever to keep homeowners confident during complex solar installations.
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Clientela uses the Vocalcom Hermes Cloud Solution to manage over 500,000 calls each month across two sites in France. The company specializes... in customer service for media, lottery, and merchant industries. With 130 employees, Clientela delivers omnichannel customer engagement and ultra-personalized support. 40% of its customers have stayed loyal for more than 15 years. The solution enables real-time supervision and easy campaign management.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Avaya Oceana helped walter services GmbH deliver seamless omnichannel customer service. The company manages over 24 million customer contacts yearly... with 2,500 agents. Avaya's platform enabled stable operations with no unplanned outages since 1995. walter services now offers personalized, cross-channel support and efficient call routing. The solution improved customer satisfaction and made administration easier.
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Ozonetel CloudAgent helped a BPO for a major U. S. pizza chain answer 19,600 calls daily with over 95% answer...rates. The solution enabled 100% uptime and improved agent utilization to 80-90%. Features like one-click disposition and a custom screen-pop URL sped up call handling. The drag-and-drop IVR let the team manage time zones and seasonal changes easily. The BPO scaled operations and supported remote work with stable, cost-effective cloud communication.
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Natterbox AI helped We Buy Any Home answer over 1,000 missed calls per month. The company saved £4,000 each month... by removing a third-party answering service. AI Agents now qualify leads, automate admin, and handle overflow calls. Sales agents spend more time on valuable conversations. All call data is logged in Salesforce for better analysis. The team feels more empowered and organized.
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TruGreen used Capacity's AI-powered platform to improve sales conversions. The solution included intelligent virtual agents and real-time agent assist for... contact center support. TruGreen saw a 10% increase in sales conversions after implementation. The platform helped automate customer interactions and streamline workflows. This led to faster resolutions and better customer engagement.
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Ascensos used Enghouse Interactive Contact Center: Enterprise to build a modern contact centre. The platform gave agents an intuitive interface... and supported digital channels like social media, video, and live chat. Flexible reporting and CRM integration helped Ascensos adapt to each client's needs. The solution enabled quick changes, strong visibility of agent performance, and seamless support. Ascensos now delivers faster, more tailored customer service across many industries.
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Ascensos used Enghouse Interactive Contact Center: Enterprise to build a modern contact centre. The platform gave agents an intuitive interface... and supported digital channels like social media, video, and live chat. Flexible reporting and CRM integration helped Ascensos adapt to each client's needs. The solution enabled quick changes, strong visibility of agent performance, and seamless support. Ascensos now delivers faster, more tailored customer service across many industries.
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Ascensos used Enghouse Interactive Contact Center: Enterprise to build a modern contact centre. The platform gave agents an intuitive interface... and supported digital channels like social media, video, and live chat. Flexible reporting and CRM integration helped Ascensos adapt to each client's needs. The solution enabled quick changes, strong visibility of agent performance, and seamless support. Ascensos now delivers faster, more tailored customer service across many industries.
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SingleComm helped Argo Contact Center cut costs by 40%. Argo used SingleComm’s all-in-one contact center solution to boost revenue and... improve client processes. The platform enabled faster onboarding, better reporting, and seamless integration. Argo expanded into new verticals like healthcare and finance. The solution supported compliance and improved patient satisfaction for healthcare clients.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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UJET helped Wag! improve mobile customer support for pet owners. Wag! integrated UJET’s mobile SDK for in-app chat, voice, and... IVR support on Android and iOS. The solution enabled personalized, contextual support and direct-to-agent routing. Wag! saw a 17% improvement in in-app voice SLA, a 50% reduction in average wait time, and a 7% decrease in call abandonment. Customers now get faster, more reliable help through the Wag! app.
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8x8 SMS API helped Recommend Group triple their message click-through rates. The company switched from email to SMS for time-sensitive... updates, improving job completion rates. 8x8 Connect enabled targeted SMS marketing and provided analytics for monitoring deliverability. Integration with WhatsApp API further improved customer engagement. Local support and responsive technical help were key benefits for Recommend Group.
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8x8 SMS API helped Recommend Group triple their message click-through rates. The company switched from email to SMS for time-sensitive... updates, improving job completion rates. 8x8 Connect enabled targeted SMS marketing and provided analytics for monitoring deliverability. Integration with WhatsApp API further improved customer engagement. Local support and responsive technical help were key benefits for Recommend Group.
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Long Home Products used Convoso to automate and optimize their outbound contact center. They replaced manual dialing with Convoso’s predictive... dialer, cutting speed to lead from over 2 minutes to just seconds. The company saw a 67% increase in appointment set rates and a 33% rise in contact rates. Real-time data and caller ID management helped them reach more leads and stay compliant. Convoso’s support and configurability enabled ongoing improvements and record-setting results.
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Liveops helped a leading roadside assistance app handle unpredictable call spikes. The app faced challenges with sudden surges and complex... coordination across many roadside providers. Liveops set up a scalable support model to answer 98% of calls in under 20 seconds. They kept average handle times between 4 and 7 minutes and achieved a 95% resolution rate. Transfers back to the client’s internal team dropped below 5%, making the customer experience smoother.
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Aloware's Power Dialer helped a sales rep at a home improvement company break team outreach records. The rep made nearly... 600 calls in one day and achieved a 10% pickup rate. He averaged over 2,000 calls and 170+ successful conversations weekly. The tool let him focus on talking to leads instead of manual tasks. This led to more meetings and better sales results.
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MightyCall helped Black Creek Management Group cut their monthly phone bill from $32,000 to $2,800. The call center now handles... 4 times more calls, reaching up to 25,000 outbound calls a day. Features like auto dialer, SIP trunk integration, and live call monitoring improved efficiency and agent performance. The company praises MightyCall for affordable pricing and excellent customer service. Profitability increased as operational costs dropped and call volume soared.
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Ascora helped Kiss My Grass, a lawn care company in Australia, save many hours each week by automating scheduling, invoicing, and accounting. Before Ascora, the... team managed jobs with pen and paper, spending up to 15 hours a week on invoicing. With Ascora’s job management software, they now use dynamic scheduling and real-time GPS tracking to manage staff and jobs. The platform’s accounting integration made invoicing fast and improved cash flow. Kiss My Grass can now grow without worrying about outgrowing their system.
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Scheduling Manager from Thoughtful Systems helped Maria Green start her maid service in New York. She chose not to join... a franchise, avoiding high fees and territory limits. Instead, she used a business starter package with training videos, manuals, and Scheduling Manager software. The software helped her organize schedules, manage staff, and handle client requests. This system made it easier to grow her cleaning business quickly and efficiently.
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Arborgold helped Rainbow Treecare replace their old software with a modern system. The new platform tracks each tree’s health history... and supports job management, scheduling, and billing. Consulting arborists now work faster and look more professional. The team can schedule hundreds of jobs and send proposals and invoices through the app. Automation and tree management features improved efficiency and customer communication.
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Azuga fleet tracking helped Kitsap Garage Door Company give customers accurate ETAs. The company switched from a basic GPS to... Azuga G2 for better data on fuel use and driver behavior. Azuga made it easy to check driver time cards and send info to Quickbooks Payroll. Real-time alerts help stop fuel waste from idling. The system was affordable and simple to install.
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AroFlo helped Squeeky Group cut invoice turnaround from up to 2 weeks to just 1-2 days. Quoting times dropped from... 1-2 weeks to as little as 1-3 days. The team eliminated manual spreadsheets and error-prone processes. Xero integration streamlined financials and digital paperwork saved technicians hours daily. Squeeky Group now enjoys stable growth and exceeds client expectations with AroFlo's job management software.
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BidClips helped Mosquito Joe of Metro East Illinois improve quoting accuracy. Customers now upload photos and videos, making quotes more... precise. The service request portal lets customers communicate directly with the team. This led to higher conversion rates and faster sales. BidClips also offers strong support and easy integration with tools like Google Maps.
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CSOne helped ライフホーム株式会社 solve system black box issues and improve operations. The company used CSOne to support sales, streamline core... business processes, and enhance customer experience. Features like mobile work reports, online scheduling, and chatbot support reduced manual work and improved service speed. Integration of all data in one system made tracking and compliance easier. The number of users grew from 5 to over 50 as the system proved its value.
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GorillaDesk helped Next Generation Pest Control cut admin costs and reduce human errors. The company automated invoicing, reminders, and review... requests. This freed up time and improved customer communication. They grew to almost 2,400 active customers and $700k in annual revenue. The team now avoids last-minute cancellations and has over 160 five-star Google reviews. GorillaDesk made their business more efficient and professional.
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Zuper helped a facility maintenance company in Norway fix slow job scheduling and manual invoicing. The company used Zuper to... automate work orders, dispatch jobs, and track technicians in real time. This cut job completion times and improved team productivity. Customers got faster service and better communication. The company saw higher revenue and happier clients after switching to Zuper.
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BlueFolder helped Sparkle Services, a facility maintenance company, centralize work orders and customer history. The company needed a solution to... manage both recurring and spontaneous jobs as they expanded into handyman services. BlueFolder's work order management software enabled easy scheduling, equipment tracking, and contract management. Sparkle Services saw over 300% growth in annual revenue after implementation. The customer portal became a key marketing tool, giving clients access to service history and contract details.
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Million Tech provided vending machines and kiosks for a self-service car-wash station. The solution enabled 24/7 operation, letting car owners... wash their cars any time. The system reduced staffing needs and cut manual errors. It supported cashless payments and real-time data management. The car-wash station improved efficiency and lowered costs with this technology.
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Fergus helped Favoured Cleaning in South-East Queensland cut down admin time. Natasha and Jacques used to spend weekends on bookings,... rostering, invoicing, and reporting across four systems. Fergus brought all admin tasks into one dashboard. The drag-and-drop rostering tool saved hours each week. They now have clear visibility on profitability and more family time. Fergus reduced their mental load and gave them their weekends back.
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ArborWorks uses KloudGin to manage vegetation projects across the USA. The company specializes in utility line clearance and fire remediation.... KloudGin helps ArborWorks improve safety and project management. ArborWorks stands out for its use of mechanized equipment and strong safety culture. The company has earned high third-party safety ratings.
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Schmicko used BookingKoala to launch a mobile car wash business in Sydney. In less than 24 months, Schmicko grew to... $20,000 in monthly revenue. BookingKoala helped automate business management and operations. The platform's marketing features and fleet management tools supported growth. Schmicko focused on building brand awareness and reliability in car care services.
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Route4Me helped Second Nature Landscaping and Guaranteed Greener Grass save time on route planning. Before Route4Me, Aaron Morris planned routes... by hand, which took a lot of time and caused problems for drivers. With Route4Me, planning now takes only three to four minutes. The company saves on overtime, fuel, and truck wear. Drivers can add more stops and serve more customers each day.
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Český servis oken a dveří used ATOLLON CRM to improve customer care as their business grew. They needed a way... to proactively reach out to customers and track recurring services. ATOLLON helped them organize all customer information in one place. The system made teamwork easier and improved communication across departments. They now track every service activity, making their work more efficient and transparent.
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Front helped Spruce handle a surge in support inquiries as bookings grew from 30 to 400 per day. By consolidating communication... channels, Spruce improved team collaboration and reduced regretted attrition from 19% to 6%. Switching to Front Chat saved $62K per year and cut total support costs by 16%, totaling $382,497. Support cost per booking dropped 31%, and Spruce achieved a 591% ROI. Customer satisfaction scores rose by 23% in under a year.
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BenchmarkONE helped Allen Carr’s Easyway replace Zoho and Benchmark Email with one integrated CRM and email marketing tool. The team used... BenchmarkONE to automate email campaigns, track website and email activity, and organize their customer database. They gained insight into the customer journey, learning how long leads stayed in their sales cycle. Consistent email outreach helped convert subscribers into paying customers. BenchmarkONE’s simple features and affordable pricing made it easy for the small business to get started and grow.
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INEX uses Act! CRM and Act! Marketing Automation to manage client accounts, email campaigns, and project timelines. During the pandemic,... Act! enabled INEX's remote team to collaborate and maintain business continuity. With help from an Act! Certified Consultant, INEX centralized sales and marketing data, improved data quality, and streamlined onboarding. Customized campaigns now target specific customer segments, helping INEX expand into new markets and increase revenue. Act! provides easy access to customer data and responsive tech support, making it a core part of INEX's operations.
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Qualfon used the Wavity platform to replace email-based ticketing and workflow management. The company needed better tracking, reporting, and communication... for its global teams. Wavity’s ticketing and CRM features helped Qualfon manage requests for both internal and external users. The platform enabled faster deployment of new applications, sometimes within days or weeks. Dedicated support from Wavity ensured continuity even during staff transitions. Qualfon improved efficiency, streamlined processes, and enhanced collaboration across its contact centers.
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Pipeline CRM helped SunX Solar double their revenue. Before, SunX Solar used paper and spreadsheets to track sales and service.... This caused confusion and lost opportunities. With Pipeline CRM, all sales and service staff use tablets to update records from anywhere. The company saved over $20,000 a year by switching from direct mail to email campaigns. Sales teams now get alerts when customers open proposals, helping them close deals faster.
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FranConnect Opener helped Happinest Brands cut the time it takes new franchisees to start earning revenue. The platform replaced spreadsheets,... giving a single source of truth and clear task tracking. Task dependencies in Opener triggered actions across legal and marketing, reducing internal emails. Franchisees now see what they need to do before training. Seasonal brands like Mosquito Hunters and Lawn Doctor can launch in as little as four weeks.
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SuperOffice CRM helped Joyweek centralize and manage their sales process. The company moved from a legacy system to a cloud-based... CRM, cleaning and migrating their data. Sales and service teams now track customer agreements, machines, and service activities in one place. Integration with Visma Business and a customer portal improved workflow. The marketing platform enables targeted communication and segmentation. Technicians use mobile tools for real-time updates, saving time and improving customer service.
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FacilityXL used the WEM no-code platform to build a new online portal for facility management. The portal was developed ten... times faster than traditional methods. FacilityXL simplified financial reporting and made processes easier for users. The new system reduced errors and improved service delivery. FacilityXL also saved costs by removing user-based licensing fees.
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Saleswah Service CRM helped a DG set service provider in India improve asset health by increasing preventive maintenance and reducing breakdowns. The mobile app... enabled better tracking of field teams and improved service quality, especially in remote areas. Automated billing and workflow reduced channel friction and errors, while flexible scheduling boosted team productivity. The company saw lower costs for lube oil and spares, and easily passed a quality audit thanks to reliable process data.
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Eloquant helped Serv'élite improve its call center performance. Serv'élite handles over 250,000 calls each year with about 40 agents across... 7 agencies. Eloquant's contact center solution included call-back and personalized routing. Service rate increased by 10 points in a few months. Customer satisfaction rose and agent stress dropped.
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Accrisoft launched a new website for Spot Out Fabric & Floor Cleaning. The site is mobile-friendly and easy to manage,... helping Spot Out attract more local customers. Integrated ServiceMonster software streamlines lead management. Since launch, the website generated 86 web form leads, with 19 in June. Strategic SEO and city-specific landing pages boost local search visibility and lead generation.
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Pipedrive helped Zonduurzaam grow from 10 to 100 employees in two years. The company used Pipedrive integrations and automations to... connect tools and streamline sales. Automation reduced manual work and improved lead management. Zonduurzaam built a data-driven culture and made faster, informed decisions. The CRM solution enabled better customer relationships and boosted revenue.
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Athena used Sigma to improve productivity for its virtual assistant services. Before Sigma, Athena relied on Google Sheets, which made... scaling and reporting difficult. After adopting Sigma, Athena reduced client onboarding time by one-third. Sigma enabled high-quality reporting and measurable KPIs across departments. Athena also uses Sigma to deliver machine learning analysis, helping teams make better hiring and training decisions.
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Morgan Services used Solver Suite to improve their xFP&A budgeting. The team realized Solver is more than a budget tool.... It is a full financial reporting suite. Solver helped them see new opportunities for financial management. The CIO learned about Solver's full value at Solver Academy.
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Logicbroker helped Mission Linen automate supplier and product onboarding. Mission Linen saw a 35% increase in orders CAGR and a... 42% increase in GMV CAGR. The company used Logicbroker to connect with more suppliers without custom work. Product Onboarding Center and On-Demand Onboarding reduced manual processes. Mission Linen gained more control and visibility over supplier integrations.
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Hevo helped Pelago cut data pipeline setup time by 90%, from over two weeks to just hours. Pelago used Hevo... to automate data integration from sources like Google Ads, Facebook Ads, Stripe, and Zendesk into Redshift. This enabled the marketing, finance, and customer success teams to access real-time analytics and self-serve dashboards. The data team could focus on advanced analytics instead of pipeline maintenance. Business teams now make faster decisions with accurate, accessible data.
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Furlenco used Geckoboard dashboards to track customer support metrics in real time. Before Geckoboard, the team lacked same-day visibility and... relied on daily reports from Zendesk. After implementing Geckoboard, they could spot issues quickly and act fast. CSAT scores improved from 75% to 85% after setting up an after-sales service. The dashboards helped the team adapt during Covid, manage backlogs, and maintain high customer satisfaction.
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Jedox helped Terminix use AI to predict and analyze customer loyalty. The finance team loaded large datasets into Jedox to... find new factors affecting customer retention. They quickly gained insights into contract value, tenure, and product mix. The team used these findings to improve customer experience and retention. Jedox made it easy for non-technical users to run advanced analytics and get fast results.
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Cleanhouse uses flex. bi to track company direction and budget. Management always sees real-time results. The company set a single...reporting standard for all group companies. This change saved a lot of time. Fast access to actual results helps leaders make quick decisions.
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Reports. NET helped Wilgro Services, Inc improve their software. The team replaced their old report engine late in development. They...added many new features using Reports.NET. This change led them to reschedule their product release. The director of IT praised the product as the best report engine they have used.
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Databox helped Quality Comfort Home Services save over 8 hours each month on manual reporting. The marketing team used Databox... to centralize data from Google Sheets, Google Analytics, and Google Ads. They quickly identified underperforming service areas and tracked ROI across about 15 campaigns. The dashboards made it easy to spot trends and gaps. Databox also improved data sharing with executives and supported better marketing decisions.
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MobileFrame Business Suite helped SBM Group automate field data collection for over 1,000 mobile service staff. Before, technicians lost half... a day each week to paperwork and manual data entry caused errors. With MobileFrame, SBM eliminated paper forms and transcription mistakes. Productivity increased as technicians could serve more customers weekly. SBM now creates mobile apps quickly for all field service needs, with no custom coding required.
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KNIME helped BGIS automate work order parsing for lighting retrofits. BGIS used topic modeling to analyze 30,000 work order descriptions.... This replaced manual review and improved accuracy. The solution saved $420,000 annually in maintenance and repair costs. BGIS also reduced average monthly work order costs by $35,000. The project made it easier to justify retrofit investments and improved decision making.
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PosiRank helped a personal services client fix major SEO issues. The site had 2,000 duplicate pages and hundreds of duplicate... blog posts. PosiRank deleted low-value content, improved site speed, and fixed broken links. They used guest posts and new content to boost rankings. Organic traffic sessions rose 123%. The site now ranks 63 keywords in the top 3 and 180 on page 1, up 1000%.
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Semalt ran a FullSEO campaign for a local drain and sewer cleaning company in Sao Paulo. The goal was to... boost organic traffic and keyword rankings. The team fixed technical SEO issues, optimized content, and improved site speed. After one year, monthly visitors grew from 104 to 3,182. The site now ranks in the top 10 for 1,414 keywords. The company saw a 2,960% increase in organic search traffic.
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Textmetrics helped ANWB make their articles easier to read. The team used instant suggestions to simplify complex content. They found... the readability check very helpful. Articles became shorter and clearer for a wide audience. ANWB is now more confident in reaching their content goals.
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Ski. com used Conductor's SEO Platform to boost organic conversions by 1,065%. The team focused on content creation and optimization,...filling content gaps and adding calls-to-action. They also integrated Lumar to monitor site health and fix duplicate page issues. As a result, Ski.com saw an 84% increase in traffic and a 66% rise in organic traffic. The partnership with Conductor helped Ski.com attract more qualified prospects and save time and money.
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Modernize used seoClarity’s Content Services to fix falling click-through rates on key calculator pages. The team used content gap analysis... and created detailed content briefs for six pages. In three months, Modernize saw a 22% increase in ranking keywords and a 19% boost in top 3 SERP positions. Organic traffic jumped by 135% in two months. Search impressions grew by 153% and clicks rose by 232%.
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Morningscore helped Malermester Ingemann boost organic website traffic. Jean Ingemann used the SEO tool to shift from paid ads to... organic search, now gaining 75% of customers from organic traffic. The business saw a 30% increase in revenue and 10-12 new customers each month. Jean built a strong SEO foundation in about 70 hours and now spends 4-5 hours weekly on SEO. The tool made SEO easy to learn and track, helping Jean monitor competitors and grow his painting business.
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A multi-location residential cleaning franchise in the USA had a slow website with 580 pages. RicketyRoo focused only on speed... optimization for the client. After the changes, the client saw a 32% increase in new users and a 47% rise in phone calls. Free quote requests went up by 63%. Revenue increased by over 55% compared to 2019 and over 60% compared to 2020. Scheduled appointments grew by 49%.
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A multi-location residential cleaning franchise in the USA had a slow website with 580 pages. RicketyRoo focused only on speed... optimization for the client. After the changes, the client saw a 32% increase in new users and a 47% rise in phone calls. Free quote requests went up by 63%. Revenue increased by over 55% compared to 2019 and over 60% compared to 2020. Scheduled appointments grew by 49%.
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Advantage Services Group used Advanced Web Ranking to improve local SEO visibility. The team faced challenges with outdated and inconsistent... local keyword data. Using AWR's API, they built custom dashboards for real-time, location-specific tracking. This helped them optimize operational hours and understand SERP visibility. Within a month, their small SEO team achieved results equal to a team five times larger.
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BrightEdge helped UL, a global safety science company, boost page impressions by over 2 million in six months. Before BrightEdge, UL... had no formal SEO practice and struggled to track keywords and competitor performance. Using Data Cube, they improved keyword research and gap analysis. StoryBuilder reports enabled over 60 divisions to monitor their own metrics. BrightEdge gave UL a scalable SEO solution and empowered teams with unlimited access and training.
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GoFormz helped Strategic Sanitation Services cut payroll processing time by 50%. The company switched from paper to digital field service... forms. Staff now submit reports instantly from mobile devices. This led to faster customer responses and better service documentation. Real-time data access improved decision-making and customer satisfaction. Strategic also used GoFormz for COVID-19 health screenings and automated customer surveys.
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Lalalab uses Batch to improve channel complementarity and segmentation. The company manages marketing pressure and enhances retargeting with personalized campaigns.... Lalalab leverages onboarding messages, abandoned cart relaunches, and post-purchase sequences. Over 3.8 million users receive tailored emails and push notifications. These strategies help Lalalab increase customer lifetime value and campaign performance.
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Braze helped Snoonu, Qatar’s leading delivery app, boost revenue by over 40%. Snoonu used Braze and Amplitude to launch gamified... in-app campaigns. These campaigns increased orders per user by 30%. The team also saw a 10% rise in average check per user. Gamification and personalized messaging kept users engaged during slow periods and special events.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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Treehouse used Sakari's SMS integration with HubSpot to automate text messaging in their sales workflows. This helped Treehouse engage customers... faster and more personally. They built an omni-channel process using Sakari, HubSpot, and Aircall. As a result, Treehouse grew sales by 400% while only increasing sales staff by 50%. Over 95% of sales now close virtually, without onsite visits.
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Styl used CleverTap to boost click-through rates by 200%. They sent onboarding emails with coupons and targeted push notifications. Conversion... rates doubled, and repeat bookings increased by 46%. App uninstalls dropped below their 38% goal after sending personalized emails from the CEO. CleverTap's analytics and campaign tools helped Styl engage users at the right time and reduce churn.
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Styl used CleverTap to boost click-through rates by 200%. They sent onboarding emails with coupons and targeted push notifications. Conversion... rates doubled, and repeat bookings increased by 46%. App uninstalls dropped below their 38% goal after sending personalized emails from the CEO. CleverTap's analytics and campaign tools helped Styl engage users at the right time and reduce churn.
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AppTweak helped AstroChat. com boost Google Play click-to-install rates by 30-40%. The team used AppTweak for keyword research, competitor analysis,...and A/B testing of store elements. Six experiments over two months led to higher downloads and improved keyword rankings. Creative and metadata updates drove up to 10% more installs from winning variants. AppTweak enabled faster, data-driven ASO decisions for AstroChat.com in a crowded market.
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Actsoft helped a 24/7 plumbing company reduce fuel costs and improve employee accountability. The company used Actsoft to track vehicles... after hours and prevent personal use. Dispatching became faster, so response times improved and customer satisfaction increased. The solution also let them monitor driving habits to reduce wear and tear. Actsoft required no monthly contract or installation fees, making it a cost-effective choice.
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Formitize helped First Choice Pest Control and Carpet Cleaning Solutions switch to paperless forms. The owner, Craig Twyford, wanted to... stop losing paperwork and avoid manual data entry. He found Formitize easy to set up and good value for money. The support team was very responsive and helpful. Using Formitize improved their business operations.
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PairSoft Procurement helped Southwest Waste Services process 270 purchase requests in just 10 days. The company needed a better way... to manage purchase orders and vendor communication in Microsoft Dynamics GP. PairSoft enabled fast setup, with 17 users live in two and a half weeks. The solution gave full visibility and control over procurement, with almost no team intervention needed. Custom catalogs and approval workflows made the process efficient and user-friendly.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Pantheon helped O2E Brands save 80% of the time spent on core updates and achieve 99. 99% uptime. The web...team eliminated daily service interruptions and reduced management time by 1,000 hours. Pantheon’s platform improved security with automated backups and a robust firewall. O2E Brands quickly launched new services, supporting rapid innovation and brand expansion. The change saved hundreds of thousands of dollars in revenue each quarter.
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GetYourGuide used Contentstack to speed up content delivery across channels. The company cut time spent on content support and approvals... by 75%. New content deployments are now 90% faster, going from weeks or months to just days. Over 500,000 unique visitors get personalized, optimized travel content daily. Contentstack's modular structure and APIs let both technical and non-technical teams launch new experiences quickly. The platform also helped GetYourGuide improve localization and support a global audience.
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R&E Billing used DocStar ECM to eliminate 26 filing cabinets and digitize document management. The company automated filing, reducing a... full-time task to just two hours a day. Productivity improved as staff could access documents from their desktops. Document security increased with password protection and triple redundancy. R&E Billing achieved a 26% ROI in the first year and reduced headcount by two as employees took on new roles.
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Scalenut helped Noelle Salon, a high-end hair extension specialist, boost their SEO. They used a focused content strategy to target... high-intent keywords. Noelle Salon saw a 2,770% increase in domain impressions and a 1,675% rise in clicks. Traffic grew by 482% in two months. Their content now ranks as a trusted source in AI-powered search results.
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Bubblelab Laundry used Laserfiche to automate maintenance management across 200+ laundry outlets. The company replaced manual processes with digital workflows,... improving staff response times by 73.8% and saving over $44,000. Laserfiche forms and process automation helped streamline project management, reduce costs, and boost employee productivity. The new system enabled faster decision-making and better inventory management. Employee morale improved as daily tasks became easier and more efficient.
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New Horizon Security Services, Inc. uses Onehub for secure file sharing and client portals. With 400+ employees and offices in... four cities, they needed a system to control access and manage permissions. Onehub lets them create employee and client portals, centralize documents, and customize access. Employees and clients get 24/7 access to needed files and information. Management controls who can post, view, or print documents. Automatic watermarking helps protect sensitive files. Onehub is now a core part of their daily operations.
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Energieberatung Lubbik used Contao Open Source CMS to build their website. The project was completed by partner SÜD7. No extensions... were used in the implementation. The case highlights a straightforward website creation for a service provider in Germany.
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Everstage helped Proman Staffing automate their complex commission structure. The company replaced manual Excel-based processes with Everstage's no-code plan designer.... Implementation took just six weeks. Proman Staffing achieved 99% payout accuracy and 95% faster query resolution. Real-time commission visibility boosted sales team motivation and improved payroll accuracy. Managers now use live data for coaching and performance tracking.
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TeamViewer’s integration with Microsoft Teams helped Transparent BPO support over 3,000 employees across multiple countries. The company faced slow, inefficient... IT troubleshooting for its distributed workforce. With TeamViewer, IT staff now resolve 25-50 tickets per day and support 500+ monthly active users. The solution cut time spent per support incident by 70%-80%. Transparent BPO increased productivity and reduced travel costs for onsite service.
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Spinify helped Nexa boost sales activity and results by making work fun. Nexa used Spinify to create a culture of... friendly competition and recognition. Sales teams enjoyed real-time leaderboards and custom music videos for every deal. Managers liked seeing instant data on team performance. The environment led to higher motivation and better sales outcomes.
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SalesScreen helped Elis Norge AS boost total sales by 13% in 2018. The company moved from manual Excel tracking to... real-time dashboards and mobile apps. Sales teams saw a 10% rise in meetings per employee. Motivation and goal completion improved through competitions and instant feedback. Managers gained instant visibility into performance, enabling faster coaching and better team connection.
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Dynatrace helped Park 'N Fly speed up innovation by 43%. The company used Dynatrace for full-stack observability in its cloud-native... environment. Park 'N Fly improved customer experience by finding and fixing issues faster. Teams used AI-driven insights to launch new mobile app features. Cross-team collaboration increased, and development cadence rose by 29%.
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AmplifAI helped a global BPO save 68 hours per week for team managers supporting Zillow's call center. The AI-driven platform... streamlined coaching, cutting 13.65 hours per manager weekly. Managers increased coaching sessions by 5x in six months. Employees found the new process more user-friendly and reported a better work experience. The BPO met all KPI goals and improved operational efficiency.
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Fox Plumbing used Plecto to automate manual data reporting. The company saved hundreds of hours in data analysis. Plecto helped... them move away from whiteboards and Excel spreadsheets. Team engagement improved with digital dashboards. Fox Plumbing now manages sales and reporting more efficiently. The business saw a boost in workflow and customer service quality.
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Centrical helped SYKES Enterprises' Latin America unit cut onboarding time by 40%. The new program used gamified microlearning and multimedia... content. Employees rated the onboarding experience with a 92% satisfaction score. The onboarding process dropped from 5 to 3 days. All new hires completed the learning activities. Trainers saw higher engagement and competency in the classroom.
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Cresta helped Aptive Environmental improve customer retention in their contact center. Aptive used Cresta's Agent Assist and real-time AI to... guide agents and standardize call handling. The solution increased save rates on cancellation calls by 9%. Aptive gained $2.37 million in extra annual revenue over two years. The platform also improved playbook adherence by over 10% in empathy and discovery.
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AWeber helped Dogwood Adventure Play pivot during COVID-19 by launching a 30-day email challenge. The business used AWeber sign up... forms to grow its email list by 110%. The campaign achieved average open rates of 70%. Dogwood Adventure Play now sells an online dog training program to its engaged audience. The strategy included themed emails, multimedia content, and personalized messages.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Mad Paws used Campaign Monitor to send personalized email campaigns. They automated customer journeys and re-engaged inactive subscribers. The platform... helped convert prospects into customers in less than three weeks. Mad Paws manages 20,000 pet sitters and 300,000 registered pets. Email marketing increased bookings and revenue. Interactive content built brand trust and drove conversions.
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Popcorn CRM helped SHL Cleaning Services boost sales leads by 500%. Steve Hands, the director, switched from an external marketing... company to using popcorn in-house. He used popcorn’s drag-and-drop editor and filtering tools to send targeted emails. The CRM tracked contact engagement and flagged hot prospects. In six months, SHL Cleaning Services generated £750k in new sales, with 70% of hot leads converting.
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Netcore helped Swiggy improve email marketing results for millions of users. Swiggy faced problems with email deliverability as their list... grew. Netcore provided AI-powered delivery, expert consultation, and data segmentation. Swiggy achieved a 7% click-through rate and a 25% open rate, far above industry averages. They also reached 95% inboxing and doubled unique click rates in six months.
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SysInfo Hotmail Backup Tool helped a long-term Hotmail user fix an 'Invalid Credential' error. The user could not access their... account to back up important emails. SysInfo support guided them to disable two-step verification. After this, the user logged in and backed up all critical emails. The tool protected their data and prevented loss.
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Kickbox helped MGT Films cut email bounce rates from 3–4% (sometimes 8%) to just 1–2%. The company used Kickbox to... verify all new email lists before campaigns. This led to click-through rates rising from under 1% to 2–5%, with some campaigns hitting 29–33%. MGT Films now enjoys a stronger sender reputation and better list quality. Their email marketing is more effective and reliable.
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PromoRepublic helped Martinizing Cleaners boost its online presence. The company used social media marketing, digital asset management, and analytics tools.... Martinizing saw a 54% increase in social media engagement and a 77% rise in website traffic. Calls via Google Business Profile grew by 57%. Direction requests on Google Maps jumped by 80%. The platform made it easier to keep branding consistent and track results across 135 locations.
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SentiOne React helped AirHelp cut response time on Facebook Messenger by 65%. AirHelp used SentiOne to gather all customer requests... from social media into one queue. The platform enabled effective ticket assignment and monitoring for teams in 35 markets and 16 languages. AirHelp captured 100% of requests and increased response coverage for Facebook comments by 4x. Supervisors used real-time dashboards to track performance and assign resources.
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SULO used Dassault Systèmes’ ITEROP BPM to digitalize over 150 business processes across 8 sites. The solution improved traceability, streamlined... complaint management, and enabled real-time monitoring of logistics and equipment. SULO reduced manual work, cut costs, and increased productivity with automated workflows and QR code integration. The BPM platform helped SULO handle higher collection volumes and maintain compliance with safety standards. Over 95 users gained autonomy through training and shared governance.
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Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
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Facelift helped ista Express Service GmbH boost its HR marketing and employer branding. The company used Facelift to manage social... media with a small team, posting 3-5 times per week. They saw a 373% increase in followers in one year. Engagement rates improved through regular community management and data-driven strategies. Automated reporting saved time and made social media efforts more efficient.
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Too Good To Go used Sociality. io to manage social media across 20+ countries. The team needed a simpler tool...after outgrowing their old platform. Sociality.io made scheduling, approvals, and analytics easier for global teams. The onboarding was smooth and fast. Teams now track engagement and manage conversations more efficiently. Sociality.io helps Too Good To Go keep their social media consistent and collaborative worldwide.
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Blaze for WordPress helped Errorless Service Dogs, a small business in Colorado, achieve a 7,724% ROI. Dawn Scott spent $6,135... on ads and generated $480,000 in sales. She found Blaze easy to use and affordable compared to Google Ads. The platform enabled her to target people seeking service dogs, leading to quality leads. With Blaze, she could focus more on training dogs and less on marketing.
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Howspace helped HomeMaid cut staff turnover from nearly 80% to under 40%. The platform connected 900 employees across Sweden, who... spoke over 60 languages. HomeMaid used Howspace for communication, learning, and building culture. Employee engagement improved, with eNPS rising from -5 to +8. The AI translation feature made content accessible to all. HomeMaid now has a stronger, more connected workforce.
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Gilligan Oil Company used BizLibrary to launch a leadership development program for over 100 general managers across multiple states. Their goal was... to increase employee retention and promote internal talent. BizLibrary provided a consistent training framework with engaging content and strong customer support. The program achieved 100% participation in monthly assignments. Managers now complete training on time and ask for more learning opportunities. Gilligan is expanding the program to shift managers to build a pipeline of future leaders.
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Learning Pool Platform helped NES Fircroft boost course completions by 350%. The company moved from a basic training repository to... a skills-focused learning system. 100% of learners said they could apply what they learned. Logins increased by 250%. The platform enabled tailored, multilingual content and streamlined onboarding. NES Fircroft now delivers targeted training for global staff.
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Learning Pool Platform helped NES Fircroft boost course completions by 350%. The company moved from a basic training repository to... a skills-focused learning system. 100% of learners said they could apply what they learned. Logins increased by 250%. The platform enabled tailored, multilingual content and streamlined onboarding. NES Fircroft now delivers targeted training for global staff.
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Supportworks used the 360Learning platform to launch ManagementU, a leadership development program for its franchise network. The blended curriculum included... online courses, in-person sessions, and coaching, helping participants build leadership skills over 10 months. Learner feedback averaged 9.4 out of 10, with 100% course relevance and an 87% completion rate. The collaborative features enabled strong peer engagement and knowledge sharing. The program led to better managers and a healthier workplace.
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Seismic Learning helped Armis improve sales enablement and content management. Armis faced challenges with scattered content and onboarding new sellers... as they grew fast. Seismic Learning made it easy to find and use sales content and roll out quick sales certifications. Armis increased sales capacity by $850,000, gained 2+ more selling hours per seller each week, and added the equivalent of 6 full-time sellers per year without hiring more.
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Hiver helped Travelist save over 160 hours each month by automating internal operations. The platform replaced manual inbox management with... structured workflows, clear ownership, and automated task routing. Travelist set up 250+ automation rules, cutting repetitive actions by 40% and improving on-time delivery for urgent updates by 40%. With Hiver, response times improved by 25% and coordination delays dropped by 30%. Real-time analytics and dashboards now guide resource planning and performance tracking across teams.
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Helpjuice helped Ascend Fundraising Solutions centralize all their internal and customer-facing knowledge. Before Helpjuice, information was scattered, making it hard... for staff and customers to find answers. With Helpjuice, they quickly set up a single knowledge base. This made information easy to access for everyone. As a result, customer response rates increased by 20% in the first month. The team also praised Helpjuice's onboarding and customization support.
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Daily Harvest used Kustomer integrated with Shopify to manage customer service as it expanded from direct-to-consumer to retail stores. The company automated... support, centralized customer data, and handled more inquiries without growing the team. Kustomer’s tools helped Daily Harvest keep customer satisfaction scores in the high 80s to mid-90s. The service team became proactive, driving a 10% increase in weekly revenue. AI-powered automation handled 31% of inbound calls, making support faster and more efficient.
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LTVplus uses Gorgias to deliver fast, revenue-generating customer support for ecommerce brands. Gorgias’s Shopify integration lets LTVplus personalize messages and... automate support, reducing abandoned carts and boosting sales. LTVplus sets up omnichannel support, helping clients respond on email, chat, SMS, and social media from one place. Real-time analytics from Gorgias help LTVplus improve processes and show measurable results. The partnership makes it easy for LTVplus to offer affordable, high-quality customer service.
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OMQ helped Deutsche Online Medien improve customer support for myphotobook and fotokasten. They used OMQ Contact and OMQ Help to... automate answers and provide a dynamic FAQ. The OMQ Assist integration gave service staff quick text modules for email replies. The system unified customer service across 12 European countries. It also reduced training costs and handled high volumes of requests during peak seasons.
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HelpSpot helped The Silent Partner, a virtual support services company, save over 100 hours each month. The team switched from... shared email accounts to HelpSpot for better ticket management. Response times dropped to under 30 minutes. Customer satisfaction reached 99%. Automation and centralized templates improved efficiency and accountability. The company saw faster support and higher client retention.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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The BrowMasters used Corefactors CRM to organize leads and automate bookings. They improved customer engagement across their beauty business. The... CRM replaced manual processes and brought order to their operations. The business saw 3X growth after adopting the solution. Corefactors helped them manage customer relationships more efficiently. The BrowMasters streamlined their workflow and boosted results.
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Flowlu helped Motor iNKS, a U. S.-based vehicle wrap and graphics installer, streamline operations and cut software costs. Before Flowlu,...the team struggled with disconnected tools and rising expenses. Switching to Flowlu unified project management, invoicing, and CRM in one platform. The transition was fast, with immediate improvements in organization and customer service. Automation and team chat features boosted productivity and client satisfaction.
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Jacquard helped CAA Club Group boost email engagement using AI-powered language testing. CCG wanted to improve weekly email campaigns for... over 700,000 members. Jacquard's solution integrated with Salesforce Marketing Cloud and tested subject lines for merchandise, travel, rewards, and newsletters. Jacquard outperformed human-written subject lines 97% of the time. CCG saw a 26% uplift in click rates and nearly one million more email opens.
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Klaviyo helped Glowdega achieve 4x year-over-year growth in Boulevard bookings from email. The beauty studio saw 302% YoY growth in... bookings from email in July 2023. One email campaign generated $33.6K in bookings revenue. Glowdega's median flow revenue per recipient was 2.5x higher than their 100 closest peers in H1 2023. Klaviyo's marketing automation platform powered these results for the Oakland-based skincare studio.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Comarch Loyalty Management helped Livelo Brasil launch a new loyalty program for over 16 million members. Livelo needed a platform... to manage complex partner rules, data migration, and billing. Comarch delivered a solution that merged multiple partners into one account and enabled dynamic user tiers. The project finished in nine months and integrated with systems like IBM UNIQA and Oracle ATG. Livelo now offers point redemption across 700,000 products and services.
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Badger Maps helped TNT Power Wash Services boost field sales. Sales reps now meet 3 to 5 more prospects per... week. CRM usage increased by 8-10% after integrating Badger Maps with Zoho CRM. The team finds new leads, plans routes, and updates CRM data in real time. Faster onboarding and richer data improved email marketing. Badger Maps made sales more efficient and customer targeting easier.
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Bidvest Prestige Cleaning used Skynamo to improve sales team reporting and client interaction tracking. Before Skynamo, all reporting was manual... and slow. The app helped managers see daily activities and support under-performing reps. Some staff resisted at first, but most adapted. Client retention improved because managers could spot and fix missed visits. Integration with CRM and ERP is still missing, so quoting is manual. The company sees more value in Skynamo as integration grows.
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Upper Route Planner helped SparkClean Pro save $14,000 per month by renewing two at-risk contracts. The company eliminated $2,800 in... monthly time fraud using GPS-verified crew tracking. Route optimization cut transit time by 35% for 20 cleaning crews. Client complaints dropped by 60% after implementing photo documentation and analytics. SparkClean Pro now uses real-time tracking and reporting as a sales advantage.
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Ecanvasser helped Panda Recycling improve field team efficiency. The company used territory management and real-time tracking to reduce overlap and... boost coverage. Managers gained instant visibility into agent activities and customer interactions. Data-driven insights enabled better decisions and faster response times. Panda Recycling now responds quickly during high-demand periods and engages customers more effectively.
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Juro helped QIMA cut contract upload and tagging time by 75%. The legal team used to spend hours on manual... admin. Juro’s AI Extract made data capture from contracts fast and easy. QIMA also used Juro to speed up payment collection with automated templates. Now, legal supports business growth and helps recover revenue.
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Contractbook helped Burd Delivery automate their recruitment process. Burd saved at least 15 minutes per new employee by removing manual... data entry and paperwork. The system generates employment contracts automatically and integrates with payroll. This reduced errors and ensured compliance. Burd now manages all contracts in one place, saving days of work.
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TLC Family Care needed a better way to manage documents and forms for applicants. They chose Docubee to help with... electronic signing and document management. Docubee made it easier for applicants to complete forms without visiting the office. The solution was cost effective and offered strong customer support. TLC Family Care can now personalize documents and emails for each person.
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Docusign helped Insperity cut agreement processing time by 70%. The average turnaround dropped to under 2 days. Insperity used Docusign... eSignature, Gen, CLM, and Intelligent Agreement Management to automate workflows across sales, legal, marketing, IT, and procurement. Integrating Docusign with Salesforce let reps generate and track agreements faster. AI features flagged risky clauses and extracted key terms for legal and procurement teams.
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Mochadocs helped Teleperformance Czech Republic gain control over contract costs. The company faced challenges with old contracts and automatic renewals.... Using Mochadocs, they improved contract management and increased cost awareness. The tool made it easy to track and optimize expenses. Leaders can now clearly show cost savings over time.
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Contractify's customer support team helped Het Poetsbureau with a project. The team was available every day and responded quickly. They... worked closely with Het Poetsbureau to find solutions. The customer found the support much better than other software providers. This made the experience very positive for Het Poetsbureau.
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Dialpad’s AI-powered platform helped Freedom Forever, America’s largest residential solar installer, save up to 3,900 hours per month. The company achieved... a 61.8% AI adoption rate and improved CSAT by 3.2% in just 91 days. Dialpad unified communications, analytics, and quality management, reducing downtime from weekly incidents to only three in eleven months. AI-driven coaching delivered over 4,700 recommendations monthly, supporting 999 employees across 70+ contact centers. This enabled Freedom Forever to keep homeowners confident during complex solar installations.
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TeamViewer’s integration with Microsoft Teams helped Transparent BPO support over 3,000 employees across multiple countries. The company faced slow, inefficient... IT troubleshooting for its distributed workforce. With TeamViewer, IT staff now resolve 25-50 tickets per day and support 500+ monthly active users. The solution cut time spent per support incident by 70%-80%. Transparent BPO increased productivity and reduced travel costs for onsite service.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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8x8 SMS API helped Recommend Group triple their message click-through rates. The company switched from email to SMS for time-sensitive... updates, improving job completion rates. 8x8 Connect enabled targeted SMS marketing and provided analytics for monitoring deliverability. Integration with WhatsApp API further improved customer engagement. Local support and responsive technical help were key benefits for Recommend Group.
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6Connex helped LAZ Parking run a virtual benefits fair for open enrollment. LAZ Parking needed to make complex healthcare programs... clear for employees. The 6Connex virtual event platform let employees ask questions and learn about benefits. This improved communication and helped employees understand their options. The virtual event made open enrollment easier for everyone.
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Plated used Aha! to solve product roadmapping problems. Before Aha!, teams worked in different tools and lacked a shared vision.... Aha! brought everyone together in one place. Now, all teams can see the product plan and understand its direction. The company can split initiatives into phases and manage execution. Product conversations are more efficient and the team feels in sync.
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Facilicom Belgium used MoreApp’s digital forms to improve workplace safety and efficiency. Accident reporting time dropped from 25 days to... 4 days. Employees found the forms easy to use and were more motivated to complete them. The company saw a clear reduction in workplace accidents. The Belgium government recognized Facilicom for efficient COVID-19 contact tracing using MoreApp.
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Rocketlane helped Earthwise Pet overhaul its franchise onboarding. Before, onboarding was managed with Slack, spreadsheets, and emails, causing confusion and... lost information. With Rocketlane, every new store now uses a structured project template. AI-generated call summaries and smart notifications save time and keep everyone on track. Franchisees use a custom portal to follow progress and access resources. The result is 100% franchisee collaboration and faster onboarding.
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DealRoom helped Farmers Business Network overhaul their M&A process. FBN replaced spreadsheets and scattered tools with DealRoom’s centralized platform. The... team now manages 12-15 deals at once, improving speed and accuracy. Communication and organization improved, saving time and money. FBN no longer needs outside consultants for M&A management.
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ClickUp helped Shipt's data platform team centralize project tracking and request management. Before ClickUp, Shipt struggled with scattered tools and... lost information. With ClickUp, they unified workflows, improved project visibility, and used automation to reduce manual work. Real-time dashboards enabled faster executive decisions. Employee satisfaction and operational efficiency increased across the team.
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Million Tech provided vending machines and kiosks for a self-service car-wash station. The solution enabled 24/7 operation, letting car owners... wash their cars any time. The system reduced staffing needs and cut manual errors. It supported cashless payments and real-time data management. The car-wash station improved efficiency and lowered costs with this technology.
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Davies responded to a major flood claim in Beeston, Nottingham after a water main burst damaged around 50 properties. Their loss adjuster... arrived within two hours, coordinated urgent repairs, and arranged alternative accommodation. Contents claims were paid out in less than a month. The fast response kept a house sale on track, with full repairs expected in three months. The homeowner praised Davies for their support and quick action.
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AskNicely helped Big Blue Bug Solutions boost their survey response rate to 20%, collecting over 4,000 responses in 2024. The pest control... company used AskNicely to automate feedback after service visits and tie results to technician incentives. Feedback is now analyzed and acted on within 24 hours, improving customer retention and service quality. Their average NPS score reached 80, well above industry benchmarks. The platform supported their expansion into new markets while maintaining high customer satisfaction.
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SurveySparrow helped Furlenco boost survey adoption rates and improve customer engagement. Furlenco moved beyond basic NPS surveys by using CSAT... and CES tools for deeper insights. Chat-based and single-page surveys made feedback easier and more interactive. Real-time dashboards and AI-driven survey creation enabled quick, targeted feedback. Furlenco now resolves issues faster and builds stronger customer loyalty.
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SurveySparrow helped Furlenco boost survey adoption rates and improve customer engagement. Furlenco moved beyond basic NPS surveys by using CSAT... and CES tools for deeper insights. Chat-based and single-page surveys made feedback easier and more interactive. Real-time dashboards and AI-driven survey creation enabled quick, targeted feedback. Furlenco now resolves issues faster and builds stronger customer loyalty.
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SurveySparrow helped Furlenco boost survey adoption rates and improve customer engagement. Furlenco moved beyond basic NPS surveys by using CSAT... and CES tools for deeper insights. Chat-based and single-page surveys made feedback easier and more interactive. Real-time dashboards and AI-driven survey creation enabled quick, targeted feedback. Furlenco now resolves issues faster and builds stronger customer loyalty.
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Luciq helped Decathlon Outdoor improve its app's Apdex score and user ratings. The team used Luciq's crash reporting and performance... monitoring to find and fix app crashes faster. Real-time alerts and detailed crash data let developers resolve issues quickly. The app's stability improved, leading to better user reviews and higher engagement. Decathlon Outdoor now tracks KPIs like crash-free sessions and Apdex score to guide new feature development.
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Swapfiets used Leapsome to improve their review process. They ran company-wide 360° reviews. Employees gave and received feedback from managers... and peers. This helped build a culture of continuous feedback. The process encouraged self-assessment and personal growth. Swapfiets promoted listening and development across the company.
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Cygnific used Appical's onboarding platform to quickly hire and engage hundreds of new customer service agents. The platform helped deliver... information before day one, making onboarding less overwhelming. Interactive content and automated processes replaced manual HR intakes, saving significant time. Employees rated their onboarding experience one point higher with Appical. The app also supports expats and customizes content by location and role.
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TalentGuard helped Vonachen Group manage 3,000 employees across 14 states. Vonachen replaced manual spreadsheets and disconnected HR tools with TalentGuard’s... integrated platform. The company saw a 70% increase in internal promotions and a 98% retention rate. Managers gained clear visibility into workforce skills and succession plans. Employees now see career paths from entry-level to management. TalentGuard unified talent management for a dispersed, frontline workforce.
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LearnUpon helped Premium Retail Services connect over 10,000 employees to training across the US and Canada. Before LearnUpon, training was... siloed and hard to track. With LearnUpon, Premium delivers blended, trackable training using online courses and live webinars. Employees access training on any device, even on the sales floor. The company launched the University of Premium to support career growth. Employee numbers grew by over 40% in five years with LearnUpon.
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National Carwash Solutions used 15Five Compensation to improve pay equity. The company wanted to make compensation more fair for employees.... 15Five Compensation helped them analyze and adjust pay. This led to increased equity in how employees are paid. The solution made the process easier and more transparent.
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ActivTrak helped a contact center with 600 agents improve efficiency and productivity. Managers used workforce analytics to track agent activity,... spot workflow bottlenecks, and identify coaching needs. The center reduced call wait times by 30% during peak hours by shifting secondary tasks. They also saved over $1.5 million per year by reclaiming 30 minutes of productivity per agent each day. ActivTrak enabled better resource allocation and reduced software costs.
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Tamice Group used CurrentWare's AccessPatrol to secure sensitive client data. They faced risks from employees using personal devices and growing... cyber threats. AccessPatrol blocked all removable media, like USBs and SD cards, across their New York office. The software let them control device permissions in real time and track all USB activity. Tamice now has better data loss prevention and peace of mind about client privacy.
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Tamice Group used CurrentWare's AccessPatrol to secure sensitive client data. They faced risks from employees using personal devices and growing... cyber threats. AccessPatrol blocked all removable media, like USBs and SD cards, across their New York office. The software let them control device permissions in real time and track all USB activity. Tamice now has better data loss prevention and peace of mind about client privacy.
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Swiss Post used DSMN8 to migrate and scale their employee advocacy program. They needed better content segmentation for their 54,000+... employees across languages and regions. DSMN8 enabled tailored content, gamification, and detailed analytics. Swiss Post achieved a cost-per-click of $1.88 and generated over $424,800 in earned media value. Engagement and adoption rates improved, making the program a model for other large enterprises.
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Deputy helped Child Care Staffing Inc. save up to $100K by making staff scheduling a one-person job instead of three.... The company grew from 18 to over 100 substitute teachers after adopting Deputy. Scheduling became faster and easier, reducing human error and saving time. Staff receive instant notifications about their shifts, improving communication. Deputy's simple setup and use made it essential for daily operations.
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Baremetrics helped Cancel Timeshare save hours of manual work and recover over $680 in failed payments in just one month. The company used... Baremetrics to automate Stripe analytics, manage dunning, and organize customer data. Cancel Timeshare improved customer service with People Insights, allowing quick access to client information. The team streamlined payment tracking and reduced manual errors. Baremetrics supported Cancel Timeshare’s rapid growth and subscription management.
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DynamicWeb powered Warmgarant's new ecommerce platform. The site features a responsive design, advanced search, and a personalized boiler finder. Customers... can compare products and upload home photos for better installation planning. Warmgarant saw revenue increase by a factor of 20 after launch. The platform improved customer experience and lead generation.
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Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools, making collections more efficient.... Alertis improved current receivables by 10% and kept overdue balances under 10%. Revenue nearly doubled during this period. Integration with credit scoring and invoice providers reduced risk and sped up payments.
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Smartbox Group used Marigold Engage+ and Marigold Grow to boost engagement and sales during slow summer months. They launched interactive... contests and games, promoted through email and social media, to keep customers active. Smartbox increased business volume by 28% and saw a 2.6% rise in average order value. Interactive experiences achieved a 58% conversion rate. The campaign also grew their email subscriber base and deepened brand loyalty.
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Happy Helper used Frisbii to lower payment processing fees for its cleaning services marketplace. The platform switched from Stripe to... Frisbii, resulting in much lower transaction costs. Frisbii's recurring payment gateway made it easy for customers and cleaners to manage regular payments. The migration of customer credit cards to Frisbii was smooth and well-supported. Happy Helper now benefits from integrated payment solutions and plans to expand payment options.
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GoCardless helps Bike Club, a kids' bike subscription service, collect 90% of its annual revenue through automated payments. The platform saves... Bike Club about three full-time staff per year, reducing overhead by £100,000. Fraud rates dropped from 8% to 3% after switching to Instant Bank Pay. Success+ recovered £200,000 in failed payments in 18 months. Bike Club now focuses more on product development and customer support, thanks to streamlined payment processes.
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Stripe Connect helped Bounce grow its luggage storage network to over 20,000 locations in 100 countries. Before Stripe, Bounce struggled... with manual cash payouts and lacked a scalable payment system. Stripe enabled fast onboarding, secure payments, and global compliance, saving nearly two months of engineering time during European expansion. Revenue increased 6,613x after launch, with half now coming from Europe and the UK. Customers can now book and pay for storage in under a minute using multiple payment methods.
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Stripe Connect helped Bounce grow its luggage storage network to over 20,000 locations in 100 countries. Before Stripe, Bounce struggled... with manual cash payouts and lacked a scalable payment system. Stripe enabled fast onboarding, secure payments, and global compliance, saving nearly two months of engineering time during European expansion. Revenue increased 6,613x after launch, with half now coming from Europe and the UK. Customers can now book and pay for storage in under a minute using multiple payment methods.
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BlueSnap’s AR Automation software helped Roof Maxx cut days sales outstanding by 53%. Roof Maxx struggled with inflexible billing and... poor customer support from their previous accounts receivable software. BlueSnap enabled custom invoice workflows, split payments, and a user-friendly customer portal. The new system reduced customer complaints and improved payment transparency. Roof Maxx praised BlueSnap’s responsive support and seamless implementation.
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RAMALASON uses PayFacile to collect payments from clients. The team values how easy it is to use and the attractive... transaction fees. PayFacile supports all French and foreign bank cards. Customer support is always available. The solution helps small businesses accept payments online with less effort.
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Marchex helped Authority Brands, a large home services franchisor, improve call center operations across 1,900 locations. Authority Brands used Marchex... to track and record calls, route them to the right franchise, and analyze call outcomes. The platform enabled the marketing team to optimize campaigns and target high-value customers. Authority Brands increased call conversion rates by over 3% and rescued more appointments. Call recordings also supported staff coaching and quality control.
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Get Locksmith used Addsource to support its franchise branches with marketing and advertising. They tracked all incoming calls, managed billing... for valid calls, and assigned local numbers for each franchise to monitor channels like Google and Yelp. Addsource provided a dashboard for performance review, call recordings, and billing management. This helped Get Locksmith create a transparent system, improve marketing, and enable franchisees to understand and optimize lead generation.
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OptinMonster helped Paint Your Life increase email signups by 28. 57%. The company used page-level targeting and popup optins to...show custom offers to visitors. On the Christmas gifts page, a targeted popup with a 15% discount led to more signups. A/B split testing improved conversion rates, with one campaign capturing 6.58% more subscribers. Paint Your Life also saw a 3.64% signup rate from targeted popups. These strategies grew their email list and boosted lead generation.
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CallSource helped On Time Experts, an air and plumbing company, improve call handler performance. By using CallSource’s call processing and... scoring solution, they tracked employee KPIs and created incentive programs. This led to a 5% increase in call-to-conversion rate. The company gained over $50,000 in extra monthly revenue. The dashboard made it easy for managers and agents to see key metrics. On Time Experts now onboards new CSRs faster and books more appointments.
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Invoca's AI helps SCI Shared Resources track how their agents speak to callers. The company does not use call scripts.... Invoca lets them check that agents show empathy on every call. SCI Shared Resources is a leading provider of funeral, cremation, and cemetery services. The platform supports better customer experience in sensitive situations.
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Boskalis used Vena to unify financial and operational reporting. Before Vena, teams spent up to four hours per employee exporting... and reentering data from multiple ERP systems. Vena created a single source of truth, reducing manual work and errors. Reporting is now standardized, with real-time and historical data always accessible. Integration with Microsoft Power BI is expanding business intelligence capabilities.
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Billtrust Collections helped Alertis automate debtor management and collections. Manual processes were replaced with digital tools, making collections more efficient.... Alertis improved current receivables by 10% and kept overdue balances under 10%. Revenue nearly doubled during this period. Integration with credit scoring and invoice providers reduced risk and sped up payments.
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TaxCloud helped Worx Printing Cooperative cut sales tax compliance costs by 50%. The cooperative struggled with manual reconciliation of sales... tax data from QuickBooks Online and Shopify. TaxCloud’s integrations unified their sales tax reporting and reduced reliance on external consultants. The Streamlined Sales Tax program simplified multi-state compliance. Worx Printing now spends less time on admin work and more on their core business.
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Stripe Connect helped Bounce grow its luggage storage network to over 20,000 locations in 100 countries. Before Stripe, Bounce struggled... with manual cash payouts and lacked a scalable payment system. Stripe enabled fast onboarding, secure payments, and global compliance, saving nearly two months of engineering time during European expansion. Revenue increased 6,613x after launch, with half now coming from Europe and the UK. Customers can now book and pay for storage in under a minute using multiple payment methods.
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BlueSnap’s AR Automation software helped Roof Maxx cut days sales outstanding by 53%. Roof Maxx struggled with inflexible billing and... poor customer support from their previous accounts receivable software. BlueSnap enabled custom invoice workflows, split payments, and a user-friendly customer portal. The new system reduced customer complaints and improved payment transparency. Roof Maxx praised BlueSnap’s responsive support and seamless implementation.
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Docusign helped Insperity cut agreement processing time by 70%. The average turnaround dropped to under 2 days. Insperity used Docusign... eSignature, Gen, CLM, and Intelligent Agreement Management to automate workflows across sales, legal, marketing, IT, and procurement. Integrating Docusign with Salesforce let reps generate and track agreements faster. AI features flagged risky clauses and extracted key terms for legal and procurement teams.
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Docusign helped Insperity cut agreement processing time by 70%. The average turnaround dropped to under 2 days. Insperity used Docusign... eSignature, Gen, CLM, and Intelligent Agreement Management to automate workflows across sales, legal, marketing, IT, and procurement. Integrating Docusign with Salesforce let reps generate and track agreements faster. AI features flagged risky clauses and extracted key terms for legal and procurement teams.
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Signeasy helped SupportYourApp speed up contract signing and management. The team used Signeasy to handle NDAs, service agreements, and more... across global time zones. Signeasy’s reminders and secure platform removed delays and made workflows smooth. Productivity went up and customer experience improved. Security features matched SupportYourApp’s ISO 9001 standards.
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Assently LiveID helps Erik’s car rental check customer identities quickly and securely. The company uses digital identification to make sure... they hand out cars to the right people. Both customers and administrators feel safer because data is handled securely. The CEO says it is easy to check IDs from a mobile phone before delivering a car. This solution brings more security and flexibility to their car rental process.
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Gatsby helped Renovate with Jen Jones turn Instagram followers into email subscribers. Jen used Gatsby's DM automation to send ebook... links directly to users who messaged her with specific keywords. This drove traffic to her website and increased conversions for her products. The automation also made it easier to grow her email list by removing barriers for followers. Jen used Klaviyo integration to send emails and manage her newsletter signups.
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ClickPoint helped TruGreen cut lead response time from 30 minutes to under 5 minutes. TruGreen increased digital sales by about... 75% using ClickPoint's lead management platform. Sales productivity improved by 66%. The solution made it easier for sales teams to follow up with leads and prioritize them. TruGreen scaled its sales staff and reduced management oversight costs.
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Virtalent used ProveSource to build trust with website visitors and increase conversions. They needed to show social proof to help... clients choose their virtual assistant service over others. ProveSource let them display real-time notifications and reviews on key pages. This made it easier for prospects to see that others trusted Virtalent. After using ProveSource, Virtalent saw a 10% increase in conversion rates. Clients said the notifications helped them decide to book a consultation.
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OK-Print used Spree Commerce to build a multi-country web-to-print platform. The company serves both B2B and B2C customers in Portugal,... France, and Spain. The platform supports four languages and offers home delivery or pickup options. Users can order personalized print products and upload their own designs. Spree Commerce enabled OK-Print to manage complex pricing, VAT, and multi-currency needs for international clients.
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MessageDesk helped Home Systems by Design Hawaii separate business and personal communication. Chris Ryser, the owner, faced overwhelming client messages... on his personal phone as the business grew. MessageDesk enabled a shared team inbox, message scheduling, and seamless handoffs between technicians. Clients now get faster replies, and Chris can unplug from work. Team collaboration improved, and customer experience is smoother.
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Remote Year used Textline to reach more leads for its remote work programs. Before, they struggled to contact leads by... phone and email. Only a small portion of leads responded. With Textline, they started texting as the first outreach step. Now, they reach 50% of leads by text, compared to 20% by phone and email. This helped them qualify leads faster and keep communication personal.
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Textmagic helped Whelan Pest Prevention improve customer satisfaction with two-way SMS. The company needed a faster, more reliable way to... reach customers and staff. Phone calls took too long and emails were often missed. With instant text messaging, Whelan Pest Prevention saved time and reduced missed calls. Customer service became faster and more reliable.
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Text-Em-All helped Red Oak Sanitation double their customer response rates. The company switched from an outdated texting platform that was... costly and lacked message delivery visibility. With Text-Em-All, Red Oak Sanitation saved thousands of dollars by eliminating inbound message charges. Staff found the new system easy to use and quick to learn. The platform improved communication efficiency and gave full visibility into message delivery.
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O3 Home Solar used Dubb to boost sales and marketing. They sent video emails and SMS to connect with clients.... The team shared videos on LinkedIn and used custom calls to action. O3 Home Solar saw a 32% CTA click rate and 58% email click rate. They created 166 videos and improved booking and response rates.
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Help Lightning helped United Service Technologies cut new technician training from 3 months to 6 weeks. The remote assistance app... let new hires connect with experienced field techs for hands-on learning. UST used Help Lightning to triage customer service calls, often solving issues without dispatching a technician. The company recorded sessions to build a searchable training library. Adoption was fast among both new and veteran staff.
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Loom helped Tide Cleaners' design team cut 80% of in-person meetings. The team saved over 90 days of resource by... switching to video messaging for design collaboration. Loom enabled asynchronous feedback, reducing time-to-market for new digital products. Designers now spend more time on creative work and less on scheduling. Tide Cleaners saw faster project sign-offs and improved workflow efficiency.
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BombBomb helps Jennifer Callaghan's team talk to customers every day. Sales, marketing, and customer service all use BombBomb. The tool... is now a key part of their work. It makes communication with customers easier. The team relies on BombBomb daily.
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Liftoff ran a user acquisition campaign for Ibotta’s cash back shopping app. The campaign used machine learning to target users... likely to install and activate the app. Creative and copy tests improved ad performance, including a 51% lift from branded images and a 185% lift from new messaging. App installs rose by 134%. Activations increased by 297%. Ibotta scaled daily spend 5.7x and explored re-engagement campaigns.
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Zibster helped Excelsior Professional Painting grow its business online. Larry Rudisill, the owner, saw over 60% of new business come... from Google searches after using Zibster's SEO GO service. The platform made it easy to build and manage the company website. Customers can now schedule appointments online, and the business receives frequent compliments on its site. Zibster's customer service and accessible support impressed Larry.
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