Sales Coaching Customer Deals | Implementation & Best Practices

Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to improve service. The company reduced customer renewal aver...age handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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Mediafly helped ADP use value selling to show clients the benefits of integrated HCM services. ADP needed a tool to tell a consistent value story and reduce stalled deals. Mediafly built a solution t...hat combined content and data for sales reps. With this tool, ADP cut stalled deals by 50%. Leads from the new tools are higher value and more likely to close. ADP can now track sales data better and help clients understand complex regulations.
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DealCoachPro software helped 3Pillar Global reduce no-decision deals and increase win rates. The sales team used a consistent deal pursuit framework to remove subjectivity and improve forecasting acc...uracy. Managers used reports and heat maps to see deal health and coach sellers. Sellers became more strategic and improved deal velocity. The software boosted confidence in forecasting and supported better sales coaching.
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Awarathon helped Abbott Nutrition improve sales readiness for medical representatives across India, Australia, New Zealand, and APAC. Abbott needed a sales enablement platform that matched their deta...iling call process and provided hands-on practice. Awarathon customized its assessment structure and introduced features like AI coaching, intent mapping, and instant feedback. Over 80% of participants found the platform engaging. Abbott saw a 2x improvement in selling skills and more confident pitches to healthcare professionals.
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Second Nature helped Zoom automate sales certifications using AI. Zoom needed to update sales messaging for global teams with different experience levels. Old solutions were slow and boring. With Sec...ond Nature, Zoom saw 100% sales employee participation. Employees did more practice pitches and improved their sales messaging skills. Friction between sales enablement and reps dropped. Salespeople enjoyed the process.
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Johnson & Johnson needed to train 240 sales reps to handle competitive objections better. Their reps struggled to address concerns from healthcare professionals and often focused only on product feat...ures. SmartWinnr AI Coaching helped reps practice objection handling through video role-plays. Trainers could create scenarios in just 30 minutes. After using SmartWinnr, reps showed a 70% improvement in handling objections. Johnson & Johnson is now considering using SmartWinnr for more training needs.
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worxogo Nudge Coach helped a leading tyre company boost premium product sales. The company wanted to improve sales mix and reduce end-of-month sales pressure. Sales reps used Nudge Coach for daily pe...rsonalized nudges and instant rewards. Managers tracked performance and intervened when needed. 52% of the sales force maintained the right product mix. Premium product sales increased by 10%. Month end skews improved by 5%.
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Richardson Accelerate helped Cencora MWI Animal Health Division shift to a customer-focused sales approach. The team used digital learning, virtual instructor-led workshops, and consultative selling ...training. Sales professionals improved their skills in call preparation and customer engagement. The division saw a 116.6% average improvement in sales call preparation skills and a 66.6% improvement in engaging customers. They exceeded their fiscal year 2020 plan objectives after the training.
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CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.
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CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.
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Balto helped BrightBridge Credit Union cut manual QA effort by 75%. The team used Balto for real-time guidance, searchable QA, and targeted coaching. Agents now resolve more member issues on the firs...t call, reducing repeat contacts. Leaders find coaching moments faster and onboarding is smoother. Balto flags quality risks that manual reviews missed, improving member experience.
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