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Automotive examples of Driving Business Value with Content Management Systems

BMW China - Automotive - Very Large

Beijing, China
Multisite content management Dealer communication platform management Content management Dealer relationship management

BMW China switched from Adobe AEM to Magnolia CMS to manage multiple websites for different departments. Magnolia’s WYSIWYG editing interface... lets editors update content without technical help. The migration was easy due to similar system architectures. BMW China now manages sites independently, reducing developer dependency and license costs. Content teams use publishing workflows for better review and control.

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Michelin - Automotive - Very Large

Clermont-Ferrand, France
Multilingual website management Component-based frontend modernization Content management Web experience optimization

Michelin used ApostropheCMS, Astro, and Svelte to modernize over 300 multilingual websites. The new headless architecture improved frontend performance and... made content management easier for editors. After the upgrade, Michelin saw a 56% increase in organic audience and a 12.5% boost in lead conversion rate. Developer teams worked faster and more independently. The platform now supports dozens of brands and 50+ languages, helping Michelin scale its digital presence.

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Bapcor New Zealand - Automotive - Large

Auckland, New Zealand
Accounts payable automation Invoice reconciliation and processing Accounts payable automation Invoice management

ABBYY IDP helped Bapcor New Zealand automate processing of 17,000 invoices each month. The solution removed overtime costs and reduced... the need for extra staff. Bapcor now completes all reconciliations and pays customers on time. The AP team can see and fix process inefficiencies. Staff are happier and can focus on higher value work.

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Bapcor New Zealand - Automotive - Large

Auckland, New Zealand
Accounts payable automation Invoice reconciliation and processing Accounts payable automation Invoice management

ABBYY IDP helped Bapcor New Zealand automate processing of 17,000 invoices each month. The solution removed overtime costs and reduced... the need for extra staff. Bapcor now completes all reconciliations and pays customers on time. The AP team can see and fix process inefficiencies. Staff are happier and can focus on higher value work.

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Drexler Automotive - Automotive - Small

Passau, Germany
Website relaunch with product catalog Online careers portal and job application Website development Recruitment and talent management

Drexler Automotive relaunched its website using Contao Open Source CMS. The new site features over 1,000 products with smart search... and filter tools. Customers can find dealers easily with a store locator. The careers section now has a multi-step application form and clear job listings. The website loads twice as fast, achieving a Google PageSpeed Score of 94/100.

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Co-op Taxi - Automotive - Medium

Edmonton, Canada
Order tracking and inventory management Real-time business performance reporting Field data collection Workforce management

Co-op Taxi used SAP Business One with Vision33 to fix poor operational efficiency. They needed better order tracking and real-time... data. The solution gave them full integration with their dispatch system. Inventory management improved, helping control costs. Real-time reporting now shows a clear picture of company performance. Co-op Taxi can now serve customers and employees more efficiently.

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BMW - Automotive - Very Large

Munich, Germany
Dealer website content management Localized digital customer engagement Content management Customer engagement

Contentful helped BMW modernize its digital experience. BMW replaced multiple CMSes with a single composable content platform. Dealers can now... update local content easily. Test drive bookings increased by 47%. 'Contact us' submissions rose by 61%. BMW's marketing team can focus more on creative work and campaigns.

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FINN - Automotive - Medium

Munich, Germany
Website content management for car subscriptions Content management Customer engagement

FINN used Cosmic to speed up their application development and content creation. Before Cosmic, they managed leads with tools like... Webflow and Airtable. As their business grew, they needed a more professional setup. Cosmic let developers and content editors work better together. Now, FINN can update their website content without backend help. This helped them deliver faster results for their car subscription customers.

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MAN Truck & Bus SE - Automotive - Large

Munich, Germany
Global e-invoicing compliance management Supply chain document integration Compliance management Supply chain optimization

Comarch EDI helped MAN Truck & Bus SE digitize outgoing invoices globally. MAN needed to centralize and harmonize services, improve... automation, and cut costs. Comarch ensured compliance with many national e-invoicing laws and integrated all document types into a single EDI system. The project reduced administrative effort and met strict security standards. Comarch also solved a VAT compliance issue in the German XRechnung standard, enabling correct tax reporting.

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Jardine Motors Group - Automotive - Large

London, UK
Internal communications platform rollout Employee engagement improvement Employee engagement Internal communications

Jardine Motors Group needed to connect 56 dealerships and diverse staff across the UK. The company had over 100 systems... and an outdated intranet. Internal communications relied on email and meetings. LiveTiles helped create a unified internal communications platform. This new solution brought employees together and improved engagement.

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ALD Automotive - Automotive - Very Large

Paris, France
Gestión y distribución de documentos Customer communications management Document automation

DocPath ayudó a ALD Automotive a superar problemas con su antiguo software de gestión documental. Antes, los procesos de impresión... eran lentos y la extracción de datos era difícil. DocPath implementó una solución de gestión de comunicaciones con el cliente que permitió la generación y envío masivo de documentos PDF firmados. Ahora, los departamentos pueden crear y modificar plantillas fácilmente y gestionar versiones de formularios. ALD mejoró la eficiencia operativa y la experiencia del cliente, consolidándose como líder en el sector de renting de vehículos.

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A Latin American automotive financing company - Automotive - Large

Loan approval process automation Document validation and data extraction Workflow automation Customer experience management

Iron Mountain deployed AI and automation for a Latin American automotive financing company. The company cut manual labor for loan... approvals by 50%. Loan approval times dropped, and cost per transaction went down. Error rates in document validation also fell. Customers now get faster approvals, often while still at the dealership. The company improved profitability and customer experience with these changes.

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Bob Lanphere (Lanphere Enterprises) - Automotive - Large

Beaverton, USA
Sales document management and retrieval HR file storage and tracking Document management Customer service

Bob Lanphere, a large auto dealership, struggled with paper sales records filling office space. They chose Document Locator to scan... and manage documents in a central, secure system. Staff can now find sales records in minutes, not hours. Audits are easier, and misplaced files are no longer a problem. The company removed filing cabinets and improved customer service with fast document access.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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How Help Desk is Delivering ROI for Automotive Leaders

 

Toyota Astra Motor - Automotive - Large

Jakarta, Indonesia
Social media management and governance Cross-team collaboration for content strategy Social media management Team collaboration

Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together in one place. They solved problems... with managing many social profiles and improved how they create and approve content. Emplifi made it easy to track key metrics and trends with custom dashboards. Report delivery time dropped from days to seconds. The team now works faster and makes decisions quickly.

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Specialized ECU Repair - Automotive - Small

Oakland Park, USA
Lead capture and qualification Customer inquiry response automation Lead management Customer support

Smith. ai’s Live Chat helped Specialized ECU Repair capture 20 new leads in the first week. Three of those leads...bought $1,000 products, covering a full year of service costs. The shop used Smith.ai’s 24/7 chat agents to respond to web and SMS inquiries. This let the team focus on car repairs instead of answering calls. No leads or clients were left unattended, improving customer service and lead conversion.

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MeinAuto - Automotive - Small

Cologne, Germany
Automated lead management for car sales Lead management Customer engagement

MeinAuto used Landbot to boost lead generation by 10%. They faced high bounce rates from users needing more help to... choose a car. Landbot's chatbot guided customers to the right car and payment options. The bot collected lead info and sent it to sales teams using Google Sheets and their CRM. The process was fully automated and deployed in less than 24 hours. MeinAuto plans to expand Landbot to support post-purchase customer questions.

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Autorola (Indicata) - Automotive - Medium

Denmark
Automated user onboarding for SaaS Feature adoption for new product launches User onboarding Product adoption

UserGuiding helped Indicata, a vehicle inventory management tool by Autorola, boost feature adoption to 47%. Indicata struggled to onboard users... across 13 markets and 11 languages, leading to underused features and churn. With UserGuiding’s automated onboarding flows, they centralized training and promoted new features using product tours and hotspots. After launch, 47% of active users engaged with the new feature tour in the first week. Indicata now delivers consistent onboarding and drives higher product engagement.

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ANWB - Automotive - Large

The Hague, Netherlands
Customer service automation Online customer inquiry handling Customer support automation Chatbot optimization

ANWB used chatbot Iris to reduce contact volume in its Member Service Centre. Over time, the focus shifted to boosting... online customer satisfaction. During the 2019 holiday season, ANWB optimized chatbot content to better answer peak-period questions. Negative feedback on chatbot answers dropped from over 10% to 6%. Iris also handled twice as many holiday-related questions as before.

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Flexible Autos - Automotive - Small

London, UK
B2B customer support ticketing Multilingual support management Customer support Ticket management

Deskpro helped Flexible Autos improve B2B customer support. The team switched from Outlook to Deskpro for ticket management. They now... handle multilingual support for international clients with a small team. Deskpro lets them run reports on team performance and track ticket statuses. This makes it easier to work with external suppliers and respond to client requests.

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Desguaces Velazquez - Automotive - Medium

Valladolid, Spain
Sales and inventory management automation Sales automation Inventory management

Vtiger CRM helped Desguaces Velazquez boost capacity by over 35%. The company used Vtiger's sales, inventory, and payment modules to... improve team collaboration and access to real-time data. Sales staff can now check inventory and create invoices from their desks. Warehouse teams know which parts to extract and when. Managers use dashboards to track sales and payments. Customers get faster service and home delivery. The whole process is now much more efficient.

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Improved Racing - Automotive - Small

USA
Multi-brand customer support management Collaborative ticketing and email replacement Customer support Workflow automation

HappyFox helped Improved Racing manage support for three brands with one team. The intuitive platform replaced email, making collaboration easy... for customer support, sales, accounting, and shipping. HappyFox's multi-brand features kept brand identity clear and communication consistent. Teams saw a big boost in efficiency and no longer missed emails or did duplicate work. Ticket routing and workflow organization improved, helping the right team handle each inquiry fast.

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AAA Northeast - Automotive - Large

Providence, USA
Multi-department service request management Automotive services workflow automation Service management Workflow automation

AAA Northeast used BOSSDesk to manage IT and other business services. They needed a simple, standardized help desk for many... departments. BOSSDesk let them track requests for IT, HR, automotive, driving schools, and facilities. The solution integrated with SharePoint and automated workflows. AAA Northeast saw faster response times and better member satisfaction.

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Rivian - Automotive - Large

Irvine, USA
Tool consolidation and cost reduction Purchase request workflow automation Work management Workflow automation

Rivian used Atlassian Cloud Enterprise to save $2. 5 million per year, cutting annual tool costs by 36%. The company...centralized project management with Jira and Jira Service Management, streamlining workflows for 10,000 users. Automation saved each stakeholder over 750 hours per year. Rivian improved its internal purchase request process, managing 2,200 monthly requests with integrated tools. The migration balanced user autonomy with governance, boosting satisfaction and efficiency.

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Rivian - Automotive - Large

Irvine, USA
Tool consolidation and cost reduction Purchase request workflow automation Work management Workflow automation

Rivian used Atlassian Cloud Enterprise to save $2. 5 million per year, cutting annual tool costs by 36%. The company...centralized project management with Jira and Jira Service Management, streamlining workflows for 10,000 users. Automation saved each stakeholder over 750 hours per year. Rivian improved its internal purchase request process, managing 2,200 monthly requests with integrated tools. The migration balanced user autonomy with governance, boosting satisfaction and efficiency.

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Automotive Clients Speak: The Impact of deploying Data Management Platform solutions

 

Pagani Automobili - Automotive - Small

Modena, Italy
Secure enterprise file sharing Cross-departmental collaboration File sharing and collaboration Product development

Pagani Automobili uses ownCloud for secure file sharing. The team and external partners share files safely. This helps Pagani speed... up car development. ownCloud improves productivity and teamwork across departments. Security is a key benefit for Pagani. The solution supports collaboration for the car maker.

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A leading Canadian automotive platform - Automotive - Large

Canada
Master data management for automotive sales Dealer and consumer data unification Customer data management Sales enablement

Ataccama ONE Master Data Management helped a leading Canadian automotive platform unify dealer data from 30 systems and enhance 10 million consumer records. The company used... Ataccama to gain better insights into consumer and dealer behavior. This led to more targeted marketing, higher conversion rates, and increased revenue from dealers. The solution improved single sign on and streamlined billing. A small team of four managed the MDM project, driving operational efficiency and a better customer experience.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

Read on →
 

Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

Read on →
 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Automotive examples of Driving Business Value with Authoring and Publishing

 

A leading auto parts retailer - Automotive - Very Large

Centralized reporting for operations Downtime tracking and reduction Operations and maintenance Workplace experience

Eptura helped a leading auto parts retailer manage 28 distribution centers and over 29,000 employees. The company used Eptura's centralized... reporting to track budgets and technician performance. Real-time notifications and offline capabilities kept operations running smoothly. Downtime was reduced and efficiency improved across all centers. The retailer set a new standard for operational excellence in the automotive sector.

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Wayke - Automotive - Small

Stockholm, Sweden
Live video shopping for automotive sales Customer engagement Retail sales enablement

Wayke used Bambuser's One-to-Many Live Video Shopping to help CUPRA reach new online customers. The first livestream drew over 2,000... viewers and achieved a 23% engagement rate, far above automotive industry norms. Wayke and CUPRA tracked key metrics like viewer engagement and product page views using Bambuser’s dashboard. The solution made it easier for CUPRA’s sales team to interact with customers in real time. This approach shortened the sales funnel and encouraged high-value purchases online.

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Bapcor New Zealand - Automotive - Large

Auckland, New Zealand
Accounts payable automation Invoice reconciliation and processing Accounts payable automation Invoice management

ABBYY IDP helped Bapcor New Zealand automate processing of 17,000 invoices each month. The solution removed overtime costs and reduced... the need for extra staff. Bapcor now completes all reconciliations and pays customers on time. The AP team can see and fix process inefficiencies. Staff are happier and can focus on higher value work.

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AutoTrader - Automotive - Medium

Toronto, Canada
Brand-specific ecommerce storefront creation Website content management for automotive marketplace Ecommerce website development Customer engagement

Webflow Enterprise helped AutoTrader launch new Storefronts for car brands 3x faster. The platform enabled a 33% increase in website... engagement and a 25% lift in high-intent traffic. AutoTrader’s design and content teams gained full control over site updates, while engineers focused on core technology. Integration with Composite allowed for seamless API connections and rapid rollout of new features. AutoTrader set a new standard for digital car shopping experiences in Canada.

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RPM - Automotive - Medium

Detroit, USA
Employee onboarding and training Compliance documentation management Learning management systems Employee training

ELB Learning helped RPM overhaul its learning and development with the Rockstar Learning Platform. RPM cut training build times from... up to 6 weeks to just days. 95% of US employees completed at least one course in 4 months. The new LMS became the single source of truth for job aids and compliance. Leaders now get clear progress reports, driving accountability and continuous improvement.

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Fortune-500 Automobile Finance Corporation - Automotive - Very Large

Loan document digitization and management Customer self-service portal for document access Document management Customer service automation

Docufree helped a Fortune-500 automobile finance corporation digitize its loan documents. The company replaced paper-based processes with a secure digital... repository and integrated customer portal. Daily online document access rose from 2,000 to 8,000, cutting thousands of call center calls. Over 305 million images are uploaded yearly, with 1.5 million digital actions monthly. Customer service improved with instant file access, reduced manual work, and better compliance.

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Toyota Connected - Automotive - Large

Plano, USA
Mobility services platform scalability Vehicle data analytics for safety and convenience Mobility services Data analytics

Toyota Connected used AWS to build a scalable mobility services platform. The company needed to handle huge data volumes and... scale to more vehicles and fleets. AWS serverless architecture helped Toyota Connected cut costs by 70–80%. The platform now supports 18 billion transactions per month. This improved safety, convenience, and mobility for drivers and fleet customers.

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Toyota Connected - Automotive - Large

Plano, USA
Mobility services platform scalability Vehicle data analytics for safety and convenience Mobility services Data analytics

Toyota Connected used AWS to build a scalable mobility services platform. The company needed to handle huge data volumes and... scale to more vehicles and fleets. AWS serverless architecture helped Toyota Connected cut costs by 70–80%. The platform now supports 18 billion transactions per month. This improved safety, convenience, and mobility for drivers and fleet customers.

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Stellantis - Automotive - Very Large

Amsterdam, Netherlands
Employee training content delivery Live streaming for internal communications Learning and development Corporate communications

Stellantis uses Vimeo to deliver over 350 hours of training content each week to its U. K. employees. The Performance...Academy shifted from in-person to video-based learning, enabling scalable, on-demand education. Vimeo Enterprise supports near-daily live streams and a library of 8,800+ videos, reaching 16,000 unique viewers. This approach helps Stellantis manage training costs and empowers teams with flexible learning options. The company values Vimeo's evolving delivery methods and reporting features.

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Stellantis - Automotive - Very Large

Amsterdam, Netherlands
Employee training content delivery Live streaming for internal communications Learning and development Corporate communications

Stellantis uses Vimeo to deliver over 350 hours of training content each week to its U. K. employees. The Performance...Academy shifted from in-person to video-based learning, enabling scalable, on-demand education. Vimeo Enterprise supports near-daily live streams and a library of 8,800+ videos, reaching 16,000 unique viewers. This approach helps Stellantis manage training costs and empowers teams with flexible learning options. The company values Vimeo's evolving delivery methods and reporting features.

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Automotive Clients Speak: The Impact of deploying Marketing Automation solutions

 

Audi - Automotive - Very Large

Ingolstadt, Germany
Test drive lead generation Cross-device audience targeting Lead generation Audience segmentation

Audi used Appier’s CrossX AI to target high-value users across devices. The goal was to get more test drive leads... for the Audi A4 Sustain. Appier’s solution identified users over 30 and those interested in luxury cars. Audi saw a 23-48% higher conversion rate for cross-screen users. The cross-screen click-through rate was also 34% higher than single-screen.

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The AA - Automotive - Large

Basingstoke, UK
Omnichannel marketing campaign optimization Customer acquisition for roadside services Customer engagement Marketing automation

Loomi AI from Bloomreach helped The AA double its revenue from direct marketing road acquisition. The AA replaced slow, legacy... marketing tools with Loomi AI, gaining faster campaign execution and real-time insights. Sales from direct marketing road acquisition rose by 146%. Email open rates for road and insurance communications increased by 11 percentage points. The AA now tests and optimizes omnichannel campaigns more easily, saving time and improving customer engagement.

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Bilmånsson Skåne AB - Automotive - Medium

Sweden
Email marketing campaign optimization Customer journey segmentation Customer engagement Marketing automation

Apsis One helped Bilmånsson Skåne AB boost their email open rates to 40%, 13% above the industry average. The car dealer... used Apsis One for email marketing, forms, marketing automation, and website tracking. Segmenting customers along the buying journey allowed for more personal communication. Their click rate reached 7%, 2% higher than average, and delivery rate hit 98%. Bilmånsson now plans to connect Facebook Ads and Google Ads for even better marketing insights.

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Ovoko - Automotive - Medium

Vilnius, Lithuania
Omnichannel marketing automation Customer engagement for automotive marketplace Marketing automation Customer engagement

Ovoko used Omnisend to boost its omnichannel marketing. Automations now drive 60% of email marketing revenue. Push notifications account for... 20% of total revenue. Ovoko saw 1.9x revenue growth from 2023 to 2024. The team reduced manual work with real-time segmentation and automation. Omnisend helped Ovoko stay top of mind and engage customers across channels.

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Glasscare Ltd - Automotive - Small

UK
Windscreen damage assessment automation Remote customer photo collection Claims management Customer engagement

Dotdigital’s SMS API helped Glasscare Ltd cut claims time across 10 countries. Glasscare used AI to assess windscreen damage and... Dotdigital to collect customer photos fast. The solution was used over 2 million times and rolled out in more than 10 countries. Repair percentages increased and failed visits dropped. Customers got faster service and insurers saved money. Glasscare praised Dotdigital’s support and easy integration.

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Nexteer Automotive - Automotive - Very Large

Auburn Hills, USA
Supplier management standardization Supplier performance tracking Supplier management Compliance management

Intelex Supplier Management helped Nexteer Automotive unify supplier management across 20 plants in seven countries. Nexteer replaced rigid third-party software... with Intelex, centralizing data for 1,400 suppliers. The new platform eliminated duplicate data entry and improved supplier performance tracking. Nexteer gained better compliance with C-TPAT, APQP, and TS 16949 standards. The solution reduced administrative work and enabled fast, global rollout.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Shiny&Diski - Automotive - Medium

Kyiv, Ukraine
Email contact acquisition via gamification Sales growth from website engagement Customer engagement Email marketing

Yespo CDP helped Shiny&Diski boost revenue by 136% in one month using gamification. The company added a game to its... website, encouraging users to enter their email and play for discounts. This approach grew their customer base by 4 times and increased sales from widgets and triggers by 60%. The number of new subscribers in one month surpassed all of 2023. Shiny&Diski plans to keep using gamification for future growth.

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Automarin - Automotive - Medium

Athens, Greece
Website content personalization for lead generation Automated email campaigns for customer engagement Customer engagement Lead generation

Hey Oliver helped Automarin, Greece's largest second-hand car dealership, boost lead generation and sales. Automarin used Hey Oliver's marketing automation... to personalize website content and email campaigns. This led to higher open rates, click-through rates, and conversion rates. Leads were grouped for better targeting and management. Automarin also increased loyalty and repeat purchases with tailored offers and web push notifications.

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MCS Online - Automotive - Small

Melbourne, Australia
Order automation for retail operations Real-time inventory synchronization Order management Inventory management

MCS Online used Neto by Maropost and MyIntegrator to automate all order processing. They connected inventory, POS, accounting, and logistics... systems for real-time data sync. Manual work dropped across fulfilment and accounting. Orders now process faster with fewer errors. B2B customers get accurate pricing and smoother buying. MCS Online can grow without adding more admin work.

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Top Stories in Automotive about adoption of Revenue Management software

 

Global original equipment manufacturer (Kolhapur, Maharashtra) - Automotive - Large

Kolhapur, India
GST return filing automation Invoice reconciliation for tax compliance Tax compliance automation Manufacturing operations

Avalara India GST helped a leading automotive parts manufacturer in Kolhapur, Maharashtra, automate GST return filing. The company faced rapid... growth and complex GST obligations, making manual filing impossible. Avalara's cloud-based solution enabled efficient invoice reconciliation and transaction segregation. Filing time dropped by nearly one-third. The manufacturer now stays GST compliant and focuses on business growth, not manual tax tasks.

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Casi - Automotive - Small

Oslo, Norway
Subscription billing automation for car fleets Multi-currency payment management Subscription management Fleet management

Chargebee helped Casi scale its car subscription platform to 30,000 vehicles across Europe. Casi used Chargebee to automate subscription billing,... support multiple currencies, and integrate with payment gateways like Stripe and Adyen. The solution enabled Casi to launch new services in as little as three weeks and connect all vital data sources in just two hours. Casi now supports over 50 partners and offers flexible payment options to car brands. Chargebee's platform reduced manual work and improved customer experience for Casi's clients.

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General Motors - Automotive - Very Large

Detroit, USA
Hotel rate management automation Travel spend compliance monitoring Travel expense management Compliance management

General Motors used Emburse to cut hotel costs and boost compliance. The company faced hotel rate volatility and inconsistent negotiated... rates. Emburse automated reshopping and audit tools helped GM capture lower rates and apply negotiated pricing. GM saved money without changing traveler behavior or tightening policy. Real-time analytics and passive optimization made travel spending smarter.

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General Motors - Automotive - Very Large

Detroit, USA
Hotel rate management automation Travel spend compliance monitoring Travel expense management Compliance management

General Motors used Emburse to cut hotel costs and boost compliance. The company faced hotel rate volatility and inconsistent negotiated... rates. Emburse automated reshopping and audit tools helped GM capture lower rates and apply negotiated pricing. GM saved money without changing traveler behavior or tightening policy. Real-time analytics and passive optimization made travel spending smarter.

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General Motors - Automotive - Very Large

Detroit, USA
Hotel rate management automation Travel spend compliance monitoring Travel expense management Compliance management

General Motors used Emburse to cut hotel costs and boost compliance. The company faced hotel rate volatility and inconsistent negotiated... rates. Emburse automated reshopping and audit tools helped GM capture lower rates and apply negotiated pricing. GM saved money without changing traveler behavior or tightening policy. Real-time analytics and passive optimization made travel spending smarter.

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General Motors - Automotive - Very Large

Detroit, USA
Hotel rate management automation Travel spend compliance monitoring Travel expense management Compliance management

General Motors used Emburse to cut hotel costs and boost compliance. The company faced hotel rate volatility and inconsistent negotiated... rates. Emburse automated reshopping and audit tools helped GM capture lower rates and apply negotiated pricing. GM saved money without changing traveler behavior or tightening policy. Real-time analytics and passive optimization made travel spending smarter.

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General Motors - Automotive - Very Large

Detroit, USA
Hotel rate management automation Travel spend compliance monitoring Travel expense management Compliance management

General Motors used Emburse to cut hotel costs and boost compliance. The company faced hotel rate volatility and inconsistent negotiated... rates. Emburse automated reshopping and audit tools helped GM capture lower rates and apply negotiated pricing. GM saved money without changing traveler behavior or tightening policy. Real-time analytics and passive optimization made travel spending smarter.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Measuring Email Marketing Success in Automotive Deployments

Wheel Pros - Automotive - Medium

USA
Email ad banner marketing Brand control in employee emails Customer engagement Content marketing

Wheel Pros used Opensense email ad banners to boost sales. The company saw near immediate ROI. Over 300 employees used... the banners to promote new products and campaigns. In just three months, Wheel Pros achieved record sales. The banners also helped control the brand across all emails. Opensense provided clear attribution for marketing efforts.

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American Automobile Association (AAA) - Automotive - Very Large

Orlando, USA
Email template management for marketing Collaborative email campaign production Email marketing Team collaboration

AAA switched from an outdated in-house email editor to Blocks Edit. The new solution made it easier to update templates... and collaborate on email campaigns. Teams could refactor code, fix mobile issues, and add new modules faster. Integrations with Salesforce Marketing Cloud and AWS S3 streamlined their workflow. More clubs and team members adopted Blocks Edit for their email production.

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CARSOME - Automotive - Large

Petaling Jaya, Malaysia
Customer communication automation Lead response management Customer engagement Sales enablement

Bird helped CARSOME boost conversions by over 10% using WhatsApp for customer communication. CARSOME achieved 60% faster response times and... improved lead management. The platform centralized all customer interactions, replacing manual and siloed processes. Automated updates and personalized messages kept customers engaged throughout their journey. CARSOME now tracks communication effectiveness and tailors messages for higher satisfaction.

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Morrison Industrial Equipment - Automotive - Medium

Grand Rapids, USA
Email signature management for branding Targeted email banner marketing Brand management Customer engagement

Rocketseed helped Morrison Industrial Equipment manage 525 employee email signatures for brand consistency. The company used Rocketseed to run targeted... banner campaigns and schedule seasonal promotions. With sender segmentation, Morrison assigned different banners to departments and offices. The 'Tire Sale' campaign reached 18,297 emails and achieved a 21% engagement rate. Morrison's marketing team now controls campaigns easily, with strong support from Rocketseed.

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Opel - Automotive - Very Large

Rüsselsheim, Germany
Lead generation for automotive sales Email subscriber growth Lead generation Customer engagement

Opel used eMarketeer to boost their marketing results. They saw an 800% increase in test drives. Opel also tripled their... email subscribers. They did this by using lead generation and marketing automation. eMarketeer helped Opel reach more people and grow their customer base. Opel is one of Europe’s largest automakers.

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America's Car-Mart - Automotive - Large

USA
Lead generation and nurturing Email marketing automation Lead management Customer engagement

Campaign Monitor helped America’s Car-Mart boost lead generation and marketing performance. The company automated low-value tasks, letting staff focus on... closing sales. They used Campaign Monitor’s signup forms and email campaigns to convert website visitors into qualified leads. Car-Mart saw a 7% lift in fully completed credit applications, 22.5% year-over-year lead growth, and 11% subscriber list growth. The team now sends transactional reminders and promotions easily, driving engagement and sales.

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Bavsound - Automotive - Small

Atlanta, USA
Email marketing management for ecommerce Customer lifecycle communication improvement Email marketing Customer retention

Rejoiner helped Bavsound increase email-attributed revenue by 130%. Bavsound needed a solution to improve customer communication and maximize value across... the customer lifecycle. Rejoiner mapped the customer journey and provided a fully-managed email marketing service. The team led ongoing campaigns and held bi-weekly strategy calls. Bavsound outsourced their email marketing to Rejoiner and saw strong revenue growth.

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Dana Incorporated - Automotive - Very Large

Maumee, USA
Internal communications newsletter automation Executive communications email management Employee engagement Internal communications

EmailOpen helped Dana Incorporated improve employee engagement with a daily internal email newsletter. Dana used EmailOpen to create a new... look for their "Headline News" and automate content delivery. The solution allowed Dana to measure open rates, streamline content creation, and link stories to their intranet. Over 10,000 employees now receive daily updates, with open rates above 50%. Dana also uses EmailOpen for executive communications and event-based messaging.

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Toyota Connected North America (TCNA) - Automotive - Medium

Plano, USA
Contact center modernization Telematics support for drivers Contact center transformation Customer experience management

Twilio Flex helped Toyota Connected North America cut after-call work by 13% and reduce average handle time by 18%. TCNA needed a... flexible contact center to support over 6 million drivers with emergency and convenience features. Twilio Flex enabled fast changes, direct data access, and seamless Salesforce integration. Agents now deliver faster, more consistent support. The platform lets TCNA quickly roll out new features and improve customer experiences.

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International Autosource - Automotive - Medium

Woodbury, USA
SEO strategy for lead generation Content optimization for audience targeting Search engine optimization Lead generation

OpenMoves helped International Autosource boost organic search results. The company serves expats in the USA needing cars, facing a long... buying cycle and diverse global audience. OpenMoves improved technical SEO, optimized content, and built targeted lead-gen pages. As a result, organic sessions grew by 131%, new users by 66%, leads by 197%, and conversion rate by 29%.

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Automotive examples of Driving Business Value with Mobile Marketing

 

Avis Türkiye - Automotive - Large

Istanbul, Turkey
Mobile app login conversion optimization Personalized push notification campaigns Customer engagement Mobile app analytics

Netmera helped Avis Türkiye boost app login conversions by 350%. Automated push notifications targeted users who browsed but did not... log in. Funnel analytics revealed where users struggled and guided improvements. Personalized communication after login increased reservation completion rates by 83%. 28-day retention rose 5X with behavior-based notifications. Avis Türkiye now delivers more relevant campaigns and collects actionable feedback from app users.

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A car wash equipment company - Automotive - Small

Fleet tracking and monitoring Digital service form management Fleet management Field service operations

Actsoft helped a car wash equipment company track its fleet of five service trucks. The company switched from paper timesheets... to Actsoft's digital tracking and wireless forms. Managers now monitor vehicle locations and verify technician hours easily. Payroll and paperwork are faster and more accurate. The company can show clients exact service times, increasing customer trust. Digital forms save time and reduce lost paperwork.

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The RAC - Automotive - Large

Bristol, UK
Automated regression testing Test automation Quality assurance

Zephyr helped the RAC cut regression testing cycles from 90 minutes to 20 minutes. The team moved from manual to... automated testing using AI-powered, no-code tools. Non-technical testers could now build automated test suites without coding. Test reliability improved by removing fragile locators. The RAC freed up testers to focus on new features and complex scenarios.

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The RAC - Automotive - Large

Bristol, UK
Automated regression testing Test automation Quality assurance

Zephyr helped the RAC cut regression testing cycles from 90 minutes to 20 minutes. The team moved from manual to... automated testing using AI-powered, no-code tools. Non-technical testers could now build automated test suites without coding. Test reliability improved by removing fragile locators. The RAC freed up testers to focus on new features and complex scenarios.

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The RAC - Automotive - Large

Bristol, UK
Automated regression testing Test automation Quality assurance

Zephyr helped the RAC cut regression testing cycles from 90 minutes to 20 minutes. The team moved from manual to... automated testing using AI-powered, no-code tools. Non-technical testers could now build automated test suites without coding. Test reliability improved by removing fragile locators. The RAC freed up testers to focus on new features and complex scenarios.

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The RAC - Automotive - Large

Bristol, UK
Automated regression testing Test automation Quality assurance

Zephyr helped the RAC cut regression testing cycles from 90 minutes to 20 minutes. The team moved from manual to... automated testing using AI-powered, no-code tools. Non-technical testers could now build automated test suites without coding. Test reliability improved by removing fragile locators. The RAC freed up testers to focus on new features and complex scenarios.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

Read on →
 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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A used auto marketplace company - Automotive - Medium

SEO strategy for automotive listings Audience targeting Search engine optimization

Comscore's Plan Metrix helped a used auto marketplace boost organic engagement. The company wanted to outperform competitors using unpaid channels... during a tough financial period. Plan Metrix identified which car makes to feature on search pages to increase user visits and time spent. The strategy focused on SEO keywords tied to car buyer interests. As a result, the publisher saw higher unique visitors and longer engagement than rivals.

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Top Stories in Automotive about adoption of Learning Management System software

Valvoline - Automotive - Large

Lexington, USA
Product training content distribution Partner LMS content management Learning management Channel partner enablement

Valvoline used Content Controller by Rustici Software to manage and deliver product training across their global sales and distribution network. They needed a... better way to update training content, track usage, and control access for partners using different LMSs. Content Controller let Valvoline update courses in real time, see how partners used the training, and manage who could access it. Since launch, Valvoline delivered over 330 courses, registered 33,000+ users, and served 2,200+ learners across 12 LMSs. They now provide an average of 2.4 updates per course.

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Renault Trucks - Automotive - Large

Lyon, France
Digital skills management for sales teams Employee self-assessment implementation Workforce management Professional training & coaching

Renault Trucks used the LMS MOS Chorus to improve sales team performance worldwide. They needed a way to manage and... standardize skills across all employees and representatives. The company set up a digital skills management strategy and an adapted self-assessment tool. This helped ensure everyone had the same information and skills, supporting global business goals.

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A leading multinational automotive company - Automotive - Very Large

Event voting digitization Audience engagement for startup pitches Event engagement Audience participation

Gametize powered a real-time voting system for a major automotive firm's sharktank event. The platform enabled 2,259 completions in just... one hour, with an 86% engagement rate from 183 participants. Judges and audiences used prediction challenges to vote on startup pitches. The digital process made voting seamless and fast. Startups gained insights into audience perceptions and investment interest.

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Michelin - Automotive - Very Large

Clermont-Ferrand, France
Employee training and upskilling Knowledge sharing and peer learning Learning management Employee development

Michelin used 360Learning to digitize 30% of its training courses and build a global learning community. Over 530 internal champions... co-created courses, driving 86% course completion rates. In 2023, employees completed 82,000 hours of training and 9,400 courses, with 22,000+ active users. The platform enabled fast, decentralized content creation and peer-to-peer knowledge sharing. Michelin now delivers training in 14 languages, supporting upskilling and sustainability goals.

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LKQ Corporation - Automotive - Very Large

Chicago, USA
Global workforce learning management Compliance training and tracking Learning management Compliance management

LKQ Corporation used Cornerstone Galaxy to unify learning systems for 48,000 employees in 20 countries. The upgrade centralized compliance, simplified... onboarding, and improved analytics. LKQ reduced onboarding time by 30% and doubled its user base. The new platform made training more consistent and improved compliance tracking. LKQ now benefits from streamlined, data-driven learning and better global productivity.

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ARBÖ - Automotive - Large

Vienna, Austria
Employee training management Online course delivery Workforce management Employee training

Easy LMS helped ARBÖ train employees across 91 locations in Austria. Before, training took a lot of resources and time... on the road. Now, staff can take courses and exams online, anytime. The platform makes it easy to set learning paths and manage ongoing education. ARBÖ saves time and finds the system user-friendly and cost-effective.

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RPM - Automotive - Medium

Detroit, USA
Employee onboarding and training Compliance documentation management Learning management systems Employee training

ELB Learning helped RPM overhaul its learning and development with the Rockstar Learning Platform. RPM cut training build times from... up to 6 weeks to just days. 95% of US employees completed at least one course in 4 months. The new LMS became the single source of truth for job aids and compliance. Leaders now get clear progress reports, driving accountability and continuous improvement.

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Hino Trucks - Automotive - Large

Tokyo, Japan
Centralized content management for dealer network Mobile access for field sales and service teams Content management Dealer enablement

Bigtincan helped Hino Trucks centralize content for over 6,000 users. The solution gave sales and service teams instant mobile access... to the latest materials. Dealers selling multiple brands now find information faster. Service teams save significant time locating repair procedures. Marketing ensures all dealers have up-to-date resources. Custom-built apps support different user needs across the dealer network.

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Automotive examples of Driving Business Value with E-Commerce Platform

Inchcape Motors Finland (Land Rover) - Automotive - Large

Helsinki, Finland
Website content management for automotive Multilingual website deployment Website management Content localization

Liana Technologies helped Inchcape Motors Finland renew the Land Rover website for Finland and the Baltic countries. The new site... is easy to use, with improved navigation and rich content like videos and images. LianaCMS allows fast updates and supports multiple languages and sites. Integration with a car database keeps product information current. The built-in SEO tool boosts search visibility. Support is available online, by email, and by phone.

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Krautli - Automotive - Medium

Belgium
E-commerce integration for automotive parts Personalized catalog management E-commerce integration Customer self-service

Krautli used Sana Commerce to connect its web store, TecDoc, and Microsoft Dynamics AX. Before, Krautli had slow, error-prone order... processing and could not personalize catalogs. With Sana, Krautli gained full control over its web store and could make changes quickly. Customers now see personalized discounts and order history online. Service speed and customer satisfaction improved. Krautli plans to add direct payment and bring more customers online.

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BMW Group - Automotive - Very Large

Munich, Germany
Global eCommerce platform integration Digital product and service catalog management Ecommerce platform modernization Digital customer experience

BMW Group used commercetools to launch a flexible, headless commerce platform. They needed to support a global catalog of automotive... products and digital services. The solution integrated with existing systems and enabled fast, reliable shopping experiences. In eight months, BMW Group released 100 deployments and achieved 99.99% availability. The new platform lets BMW add new digital products and customer touchpoints quickly.

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Crown Automotive - Automotive - Medium

Canton, USA
B2B ecommerce platform for wholesale ERP integration for order processing Ecommerce platform implementation Order management automation

Miva enabled Crown Automotive to launch a B2B ecommerce site that supports over 9,000 unique Jeep parts. The platform integrated... with Crown's ERP system, streamlining sales and order processing. Crown saw a 28% increase in gross sales and a 32% rise in average order value after upgrading their site. Web orders now account for 35% of daily sales, and the sales team saves over 10 hours per week. Customer satisfaction rose by 50% and total units sold increased by 18%.

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Kooks Headers & Exhaust - Automotive - Small

Statesville, USA
Ecommerce platform migration for B2B/B2C Real-time inventory integration Ecommerce platform migration Inventory management

Shopify helped Kooks Headers & Exhaust boost their ecommerce with a 22% higher conversion rate and a 38% lower total cost of ownership. Their old website... was slow and lacked B2B features, analytics, and real-time inventory. With Shopify and Uncap, Kooks unified B2C and B2B sales, improved product search, and integrated ERP for live inventory. The new platform made ordering easier for wholesale and retail customers. Kooks' sales and marketing teams now work faster and smarter with better tools and data.

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Kooks Headers & Exhaust - Automotive - Small

Statesville, USA
Ecommerce platform migration for B2B/B2C Real-time inventory integration Ecommerce platform migration Inventory management

Shopify helped Kooks Headers & Exhaust boost their ecommerce with a 22% higher conversion rate and a 38% lower total cost of ownership. Their old website... was slow and lacked B2B features, analytics, and real-time inventory. With Shopify and Uncap, Kooks unified B2C and B2B sales, improved product search, and integrated ERP for live inventory. The new platform made ordering easier for wholesale and retail customers. Kooks' sales and marketing teams now work faster and smarter with better tools and data.

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Conyers Nissan - Automotive - Medium

Conyers, USA
Online sales process automation Inventory management for autoparts Ecommerce automation Inventory management

Kyozou helped Conyers Nissan automate their online sales process. In the first month, sales increased by 20%. By the second... month, business tripled. The third month saw sales double again. Monthly sales have grown by at least 20% since. Staff now have more time for other tasks. Kyozou's onboarding and support made the transition easy.

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MCS Online - Automotive - Small

Melbourne, Australia
Order automation for retail operations Real-time inventory synchronization Order management Inventory management

MCS Online used Neto by Maropost and MyIntegrator to automate all order processing. They connected inventory, POS, accounting, and logistics... systems for real-time data sync. Manual work dropped across fulfilment and accounting. Orders now process faster with fewer errors. B2B customers get accurate pricing and smoother buying. MCS Online can grow without adding more admin work.

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Automotive Clients Speak: The Impact of deploying Business Intelligence solutions

Aurora Innovation - Automotive - Large

Pittsburgh, USA
Centralized data management for analytics Self-service dashboard creation Business intelligence Data governance

Aurora Innovation chose Holistics after testing over 40 BI tools. Holistics helped Aurora create a single source of truth for... 1,000 users. The platform's semantic modeling made data definitions easy to manage and reuse. Aurora's data team can now respond to requests faster. Leaders can build dashboards without manual SQL. Feedback from users has been very positive.

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Drive - Automotive - Small

Glendale, USA
Client reporting automation for agencies Customer communication improvement Client reporting Customer engagement

Drive used Cyfe dashboards to improve client communication and support. They saw a 50% reduction in customer service calls. Customers... increased their average spend by 1.78 times. Client satisfaction and retention both improved. Drive saved money on customer service and reduced complaints.

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Renault - Automotive - Very Large

Boulogne-Billancourt, France
Retail network optimization Georeporting for showroom analysis Location intelligence Retail operations

Renault used the CARTO platform to optimize its global retail network. The company needed a georeporting solution for local and... regional showroom analysis. CARTO's Professional Services team helped Renault build an application for fast, granular insights. The new tool enabled Renault to find efficiencies and boost sales. Renault delivered the solution in months without hiring extra staff.

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Zeder Corporation - Automotive - Medium

Brisbane, Australia
Automated financial reporting Financial modeling and analysis Financial reporting Business intelligence

Phocas helped Zeder Corporation automate financial reporting and modeling across divisions. The finance team consolidated NetSuite ERP data and other... sources in one platform. Phocas enabled self-service reporting, reducing reliance on technical users. Custom dashboards and automated KPIs improved visibility into sales and product trends. Data validation features increased trust and speed in financial reporting. Zeder now pinpoints performance issues and acts quickly, driving strong ROI.

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Quantatec - Automotive - Medium

Brazil
Embedded analytics for fleet management Natural language query for fleet data Embedded analytics Conversational analytics

Quantatec used Cube Cloud to solve slow query performance for its Movias fleet management platform. Before Cube, fleet managers faced... delays and limited report customization. Cube’s pre-aggregation and caching cut query times from seconds to milliseconds. The team built a dashboard tool so users could create custom reports without technical skills. Adding a chatbot with natural language AI let managers ask questions and get instant answers. Cube’s semantic layer ensured secure, accurate, and fast analytics for hundreds of customers.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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BeepKart - Automotive - Medium

Bengaluru, India
Data pipeline optimization for analytics Automated data integration with Redshift Data integration Analytics enablement

Hevo helped BeepKart cut data review and processing times from 3 hours to 30 minutes per week. The auto schema... mapper sped up pipeline creation by 80%. BeepKart reduced technical issues and improved productivity. Hevo's platform made data integration with Redshift easier and more reliable. The analytics team now makes faster, data-driven decisions. BeepKart saved about 120 hours a year with Hevo.

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Top Stories in Automotive about adoption of Collaboration and Productivity software

 

Elli - Automotive - Large

Berlin, Germany
App localization workflow automation Multilingual feature release management Localization management Product development

Lokalise helped Elli speed up their localization process. Elli used to take up to a month to launch new features... in 23 languages. With Lokalise, they now release updates every week. The platform reduced the translation coordination team from 3 people to 1 per team. Elli integrated Lokalise with tools like Slack and Figma for better collaboration. This improved their global customer experience and supported their expansion.

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The RAC - Automotive - Large

Bristol, UK
Automated regression testing Test automation Quality assurance

Zephyr helped the RAC cut regression testing cycles from 90 minutes to 20 minutes. The team moved from manual to... automated testing using AI-powered, no-code tools. Non-technical testers could now build automated test suites without coding. Test reliability improved by removing fragile locators. The RAC freed up testers to focus on new features and complex scenarios.

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A global automotive manufacturer - Automotive - Very Large

Portfolio management for cross-team projects Compliance tracking for legislative changes Portfolio management Compliance management

SharpCloud helped a global automotive manufacturer manage complex projects. Teams used SharpCloud to share data and see project links. The... platform made it easier to track laws and stay compliant. Collaboration improved across business teams. The company made better decisions with more information. SharpCloud increased efficiency and reduced risks.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

Read on →
 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

Read on →
 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

Read on →
 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Measuring Talent Management Success in Automotive Deployments

ANYMOVE - Automotive - Small

Berlin, Germany
HR process automation for remote teams Localized compliance management HR automation Workforce management

ANYMOVE, a Berlin-based electric car rental startup, used HiBob to automate HR processes. The team saved up to 13 hours... per week on admin tasks. HiBob helped streamline onboarding, performance reviews, and compliance with German labor laws. The HR team now manages all personnel data in one place and adapts policies for different countries. Managers and finance teams use HiBob's analytics for hiring and compensation decisions. The platform supports ANYMOVE's growth and remote workforce.

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Toyota - Automotive - Very Large

Toyota City, Japan
Employee communication for hybrid workforce Frontline workforce engagement Employee communication Workforce management

Toyota used the Firstup intelligent communication platform to connect over 80,000 employees. The platform helps workers check schedules, access payslips,... and engage with company culture. Toyota needed to reach staff in offices, at home, on production floors, and on the road. Data and metrics from Firstup guide content strategy. The solution supports hybrid work and frontline compliance.

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Sonic Automotive - Automotive - Very Large

Charlotte, USA
Employee training and onboarding Leadership development tracking Employee training Talent management

LearnUpon helped Sonic Automotive, a Fortune 500 retailer, cut reporting time by 93%. The platform improved new hire proficiency, reducing... onboarding from over 60 days to 30. Employee turnover dropped to less than half the industry average. Over 80% of general managers advanced internally, tracked through LearnUpon. Sonic Automotive saw a 3.4x stock increase since adopting LearnUpon in 2019.

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heycar Gruppe - Automotive - Medium

Berlin, Germany
Employee engagement survey management 360-degree feedback and OKR tracking Employee engagement Performance management

Leapsome helped heycar Gruppe move from using many separate tools to one complete platform. Before Leapsome, heycar managed feedback, surveys,... and OKRs with different apps and spreadsheets. With Leapsome, they combined all these processes in one place. The People & Culture team now runs engagement surveys, sets goals, and manages 360° reviews easily. Managers and employees find the tool simple and helpful. The company saw better planning, less manual work, and strong adoption across teams.

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Motorpoint - Automotive - Medium

Derby, UK
Employee onboarding workflow automation Preboarding engagement for new hires Employee onboarding Employee engagement

Enboarder helped Motorpoint achieve an 89% engagement rate in preboarding. The HR team reduced manual admin and improved communication by... centralizing onboarding tasks. New hires received tailored information and a buddy system, making them feel welcome. Managers now have a one-stop shop for hiring needs. Feedback from new hires and managers has been very positive. Motorpoint also launched offboarding workflows using Enboarder.

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Forvia - Automotive - Very Large

Nanterre, France
Talent acquisition process transformation Candidate sourcing and engagement Talent acquisition Candidate sourcing

Eightfold Talent Acquisition helped Forvia boost its digital hiring. Forvia saw a 3.5X increase in visitor-to-applicant conversion on its career... site. Sourcing productivity improved by 30%. The company saved over €100,000 in two years through virtual fairs and campaigns. Recruiters now work more strategically and applicant quality and diversity have increased.

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Automotive Success stories in Driving ROI and Results using Contact Center Software solutions

 

Max Finkelstein, Inc. - Automotive - Medium

New York, USA
Contact center routing optimization Omnichannel customer support Customer engagement Contact center management

Contivio helped Max Finkelstein, Inc. improve their contact center with dynamic routing and omnichannel support. The company needed a cost-effective... solution to unify voice and chat, and to provide advanced reporting for supervisors. Contivio’s concurrent user pricing model kept costs low while offering real-time dashboards and skill-based routing. Administrators can now add users and adjust settings in minutes. The result is better customer experience, improved agent efficiency, and significant cost savings.

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Centrale Automobile Chérifienne (CAC) - Automotive - Medium

Casablanca, Morocco
Unified customer service center Customer engagement Contact center management

Centrale Automobile Chérifienne used Vocalcom Salesforce Edition to unify customer service. They integrated customer interactions into Salesforce CRM. The company... now handles 9,000 calls per month with 15 agents. Reachability improved to 95–97%. The solution supports remote work and real-time supervision. CAC delivers 16,000 cars per year in Morocco.

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AAA Auto - Automotive - Large

Prague, Czech Republic
Multilingual voicebot call routing Customer satisfaction survey automation Customer engagement Contact center automation

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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Mazda - Automotive - Very Large

Hiroshima, Japan
Call center modernization and CRM integration Contact center management CRM integration

Mazda needed to update old systems and bring call centers in-house. They wanted better CRM integration and cost control. AnywhereNow... used Dialogue Studio to connect Mazda’s business systems, including legacy CRM tools. This let Mazda make smarter routing decisions and bring more reps online. Mazda saved $1.8M USD with this solution.

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Beaurepaires - Automotive - Large

Melbourne, Australia
Call tracking for digital marketing attribution Marketing attribution Customer engagement

Jet Interactive's call tracking helped Beaurepaires measure how digital marketing channels drove thousands of phone leads to stores and the national call centre. Over 80% of... calls from desktop channels went direct to local stores, while 95% of mobile website calls went to the national centre. Paid ads generated 50% of tracked calls, with free search listings providing 31%. The data revealed a strong need for accurate local information online and showed how mobile users prefer quick, easy contact options. Beaurepaires used these insights to improve digital marketing ROI and customer engagement.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Automotive examples of Driving Business Value with Project Management

 

Polestar - Automotive - Small

Gothenburg, Sweden
Standardizing operational processes New employee onboarding management Project management Workforce management

Asana helped Polestar Germany eliminate duplicate work and improve onboarding. The team used Asana to standardize processes and speed up... expansion, shortening service location launches by a month. Task allocation became transparent, and onboarding quality increased. The number of service points grew from 23 to around 200, showing scalable efficiency. Asana brought structure and clarity to project planning, supporting Polestar’s growth in the German market.

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UAP Inc. - Automotive - Large

Montreal, Canada
M&A reporting and pipeline management Collaboration with external stakeholders Deal management Collaboration management

DealRoom helped UAP Inc. save over 10 hours each week by streamlining M&A reporting. The team replaced a massive Excel... spreadsheet with DealRoom’s platform, improving real-time data access and collaboration. UAP Inc. now manages all transactions in one place, with secure document-level permissions. Reporting is faster and more accurate, supporting better decision-making. The platform’s intuitive interface and onboarding made adoption easy for all stakeholders.

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Bollinger Motors - Automotive - Small

Oak Park, USA
Product development process improvement Product development Collaboration & alignment

Jama Connect helped Bollinger Motors improve their product development for all-electric vehicles. The team needed more discipline and better processes.... Jama Connect enabled process efficiencies and real-time collaboration. Cross-team visibility improved. The solution set a strong foundation for future growth and innovation.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Rivian - Automotive - Large

Irvine, USA
Tool consolidation and cost reduction Purchase request workflow automation Work management Workflow automation

Rivian used Atlassian Cloud Enterprise to save $2. 5 million per year, cutting annual tool costs by 36%. The company...centralized project management with Jira and Jira Service Management, streamlining workflows for 10,000 users. Automation saved each stakeholder over 750 hours per year. Rivian improved its internal purchase request process, managing 2,200 monthly requests with integrated tools. The migration balanced user autonomy with governance, boosting satisfaction and efficiency.

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Automotive examples of Driving Business Value with Digital Signature

 

Cox Automotive - Automotive - Large

Atlanta, USA
Contract management workflow automation Sales agreement execution acceleration Contract management Sales enablement

Cox Automotive used Docusign to fix slow contract processes. Before, deals took up to a year to finish. With Docusign,... contract execution time dropped from 80 to 55 days. The number of agreements per month rose from 20 to 31. Revenue generated was four times the cost of new contract managers. Sales teams now close deals faster and legal teams have better contract visibility.

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Cox Automotive - Automotive - Large

Atlanta, USA
Contract management workflow automation Sales agreement execution acceleration Contract management Sales enablement

Cox Automotive used Docusign to fix slow contract processes. Before, deals took up to a year to finish. With Docusign,... contract execution time dropped from 80 to 55 days. The number of agreements per month rose from 20 to 31. Revenue generated was four times the cost of new contract managers. Sales teams now close deals faster and legal teams have better contract visibility.

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Business Jet Access - Aviation - Medium

Dallas, USA
Flight operations document approval FAA compliance paperwork management Document workflow automation Compliance management

Signeasy helped Business Jet Access speed up flight log approvals and payment processing. The company faced delays due to manual... paperwork for flight operations and FAA compliance. Signeasy enabled pilots and teams to sign and track documents on iPads, reducing turnaround time. The Dropbox integration fit into their workflow. Now, approvals are faster and work orders are easier to manage. Productivity and efficiency improved across departments.

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Al Masaood - Automotive - Large

Abu Dhabi, UAE
Document workflow automation for service and parts Compliance management for regulatory reporting Document management Compliance management

MSB Docs helped Al Masaood digitize document workflows. The company replaced manual print-sign-scan steps with instant electronic signatures. This led... to a 97% reduction in document turnaround time. Operational costs dropped by 60%. Staff productivity increased by 25%. Employees now focus on more valuable work and compliance improved across departments.

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Mercedes-Benz - Automotive - Very Large

Stuttgart, Germany
Offer letter authentication for HR Document authentication HR process automation

Mercedes-Benz faced a problem with fake offer letters sent to job candidates. Many people came to their offices with fraudulent... documents. This made it hard for HR to check if the letters were real. eMudhra's digital signature solution helped Mercedes-Benz secure their offer letters. Now, HR can easily verify documents and stop fraud. This improved productivity and trust in their hiring process.

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Top Stories in Automotive about adoption of Customer Data Platform software

 

PSA Groupe - Automotive - Very Large

Rueil-Malmaison, France
Cross-channel campaign automation Customer data segmentation for marketing Customer data management Campaign automation

PRDCT set up separate Customer Data Platforms for each PSA Groupe brand, including Peugeot, Citroen, and DS. This kept data... isolated while syncing logic and models across brands. PRDCT automated key marketing campaigns across channels like mail, web, and social. Marketers gained tools to segment and activate audiences quickly. Internal data scientists now use the platform for advanced insights. Standard attribution reports support headquarters oversight.

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CarParts.com - Automotive - Medium

Torrance, USA
Personalized product recommendations Automated multi-channel marketing campaigns Customer engagement Marketing automation

Blueshift helped CarParts. com boost customer engagement by 400% with personalized recommendations. The company replaced its legacy marketing cloud, which...lacked data and personalization, with Blueshift's platform. CarParts.com now uses automated, behavior-triggered campaigns and advanced segmentation. They deliver personalized product and content recommendations based on user data. The team saved 50 hours weekly and increased message volume by 130%.

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Vanarama - Automotive - Medium

Hemel Hempstead, UK
Customer data unification for segmentation Multi-channel marketing orchestration Customer data management Customer engagement

BlueConic helped Vanarama unify customer data from multiple sources. They built first-party data assets using unified profiles and AI-driven identity... resolution. This enabled Vanarama to identify purchase intent and orchestrate real-time, multi-channel customer journeys. Using BlueConic, Vanarama achieved an 85% higher conversion rate in targeted segments. They also reduced spending on third-party data for marketing.

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Servco - Automotive - Large

Honolulu, USA
Customer data integration for analytics Dashboard reporting for business teams Customer data management Business intelligence

Servco uses Amperity to connect customer data from many sources. The team built five dashboards in Tableau for digital strategy,... auto retail, marketing, and service. Amperity helps Servco track customer journeys and build a daily-updated customer funnel dashboard. This lets them adjust email strategy quickly and spot new opportunities. Amperity also powers an internal analytics training program for all employees.

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Toyota Connected North America (TCNA) - Automotive - Medium

Plano, USA
Contact center modernization Telematics support for drivers Contact center transformation Customer experience management

Twilio Flex helped Toyota Connected North America cut after-call work by 13% and reduce average handle time by 18%. TCNA needed a... flexible contact center to support over 6 million drivers with emergency and convenience features. Twilio Flex enabled fast changes, direct data access, and seamless Salesforce integration. Agents now deliver faster, more consistent support. The platform lets TCNA quickly roll out new features and improve customer experiences.

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How Lead Generation is Delivering ROI for Automotive Leaders

 

Bosch - Automotive - Large

Stuttgart, Germany
Project management for manufacturing ERP integration for project delivery Project management ERP integration

Bosch uses Easy8 to manage large-scale manufacturing projects. The platform connects ERP and management systems through a flexible API. Bosch... benefits from Gantt-based workflows and unified project data. Easy8 helps Bosch deliver complex projects on time. The solution supports both Waterfall and Agile methods for project management. Bosch maintains full data control with on-premises or cloud deployment.

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Santogal - Automotive - Large

Lisbon, Portugal
Lead capture and distribution automation Sales agent performance tracking Lead management Sales performance optimization

Bluebird helped Santogal, a leading automotive dealer group in Portugal, boost web lead conversions by 89%. Santogal used Bluebird to... capture and distribute leads faster to 250 sales agents. The platform reduced lead response time by 75% and improved agent feedback by 91%. Santogal now connects with buyers almost instantly, increasing sales opportunities. Bluebird's no-login, browser-based tools enabled rapid onboarding and adoption across Santogal's sales network.

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Mycardirect - Automotive - Large

London, UK
Website lead generation automation Customer self-service for FAQs Lead generation Customer engagement

Leadoo helped Mycardirect, a UK car subscription service, grow website sales by 40% in one year, even as site traffic dropped by 8%. The platform's conversational... tech reduced FAQ calls and improved user engagement. Free signups rose 12%, and subscriptions increased by over 40%. Conversion rates for both signups and subscribers improved, delivering a 6x ROI. Mycardirect credits Leadoo's support team for smooth onboarding and ongoing optimization.

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Vanarama - Automotive - Medium

Hemel Hempstead, UK
Customer data unification for segmentation Multi-channel marketing orchestration Customer data management Customer engagement

BlueConic helped Vanarama unify customer data from multiple sources. They built first-party data assets using unified profiles and AI-driven identity... resolution. This enabled Vanarama to identify purchase intent and orchestrate real-time, multi-channel customer journeys. Using BlueConic, Vanarama achieved an 85% higher conversion rate in targeted segments. They also reduced spending on third-party data for marketing.

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One dealership - Automotive - Medium

Call categorization and routing Department-level sales analytics Sales performance measurement Customer experience management

Calldrip's AI-powered call scorecards helped one dealership improve customer satisfaction by 10-15%. The solution used AI to accurately categorize calls... for sales, service, and parts. Automated insights revealed staffing needs and training opportunities. Department-specific analytics measured revenue, conversion rates, and marketing ROI. The dealership optimized operations and boosted sales performance with these tools.

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Top Stories in Automotive about adoption of SEO software

A leading automotive parts retailer - Automotive - Large

USA
Content gap analysis for SEO Blog content optimization Content marketing SEO performance

seoClarity helped a major auto parts retailer boost their blog traffic by 2,841% year-over-year. The retailer's SEO team used seoClarity's... content strategy to find and fill content gaps. seoClarity provided 25 new content ideas each month and detailed content briefs. The team refreshed and created articles, leading to over 1 million monthly blog visits. Rankings and non-branded clicks also saw dramatic increases.

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USJunkCars - Automotive - Medium

Stamford, USA
Website SEO monitoring and auditing Organic search lead generation SEO management Website performance monitoring

Sitechecker helped USJunkCars boost organic traffic by 40%. The company saw a 30% increase in technical SEO productivity. Site Monitoring... made it easy to spot hidden SEO errors and track website changes. USJunkCars tripled the number of non-branded keywords ranked. The team managed a large site without hiring more staff. Sitechecker became a daily tool for their SEO workflow.

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carwow - Automotive - Medium

London, UK
Technical SEO for automotive directory Duplicate content and site structure optimization SEO strategy Website performance optimization

Oncrawl helped carwow boost SEO traffic by 70%. The team used Oncrawl to fix site structure and duplicate content issues.... They tracked Googlebot behavior and improved mobile user experience. Qualified leads increased by 68%. Visibility for improved pages rose by 86%. The API let them build custom dashboards for business goals.

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Online Auto Retailer (anonymized) - Automotive - Large

Chicago, USA
Local SEO performance tracking Geo-segmented keyword monitoring SEO analytics Local search optimization

STAT by Moz gave a leading online auto retailer daily local search data. Their SEO team needed faster, location-based tracking... to manage millions of search queries. STAT exposed Google location mismatches and helped the team spot issues early. The tool's daily updates and unlimited geo-segmented tracking let them experiment and adapt quickly. The team found STAT easy to use and integrated it smoothly into their workflow.

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Online Auto Retailer (anonymized) - Automotive - Large

Chicago, USA
Local SEO performance tracking Geo-segmented keyword monitoring SEO analytics Local search optimization

STAT by Moz gave a leading online auto retailer daily local search data. Their SEO team needed faster, location-based tracking... to manage millions of search queries. STAT exposed Google location mismatches and helped the team spot issues early. The tool's daily updates and unlimited geo-segmented tracking let them experiment and adapt quickly. The team found STAT easy to use and integrated it smoothly into their workflow.

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Measuring Digital Asset Management Success in Automotive Deployments

 

Volkswagen Group - Automotive - Very Large

Wolfsburg, Germany
Design system management for multi-brand organizations Brand consistency enablement across teams Brand management Design system management

Volkswagen Group used Frontify to centralize and scale their global design system. They needed to harmonize brand consistency across 10... brands and 120 production plants. Frontify enabled easy communication, flexibility, and daily updates to design guidelines. Over 100 teams now use and contribute to the GroupUI design system. This collaboration supports Volkswagen's goal of a single source of truth for all brand touchpoints.

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Mecum Auctions - Automotive - Medium

Walworth, USA
Automated image management for auctions User-generated content workflow automation Digital asset management Customer experience optimization

Cloudinary helped Mecum Auctions automate image uploading, saving over 2,000 working hours. The company improved page load times by 2x... and now delivers optimized images for online ads in 1/100th of the previous time. Cloudinary’s DAM replaced manual, error-prone processes and legacy systems. Marketing and production teams now find and use images faster, improving the customer experience. Mecum is integrating Cloudinary APIs to streamline user-generated content uploads.

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Mecum Auctions - Automotive - Medium

Walworth, USA
Automated image management for auctions User-generated content workflow automation Digital asset management Customer experience optimization

Cloudinary helped Mecum Auctions automate image uploading, saving over 2,000 working hours. The company improved page load times by 2x... and now delivers optimized images for online ads in 1/100th of the previous time. Cloudinary’s DAM replaced manual, error-prone processes and legacy systems. Marketing and production teams now find and use images faster, improving the customer experience. Mecum is integrating Cloudinary APIs to streamline user-generated content uploads.

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A Latin American automotive financing company - Automotive - Large

Loan approval process automation Document validation and data extraction Workflow automation Customer experience management

Iron Mountain deployed AI and automation for a Latin American automotive financing company. The company cut manual labor for loan... approvals by 50%. Loan approval times dropped, and cost per transaction went down. Error rates in document validation also fell. Customers now get faster approvals, often while still at the dealership. The company improved profitability and customer experience with these changes.

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Bischoff + Scheck - Automotive - Medium

Baden-Baden, Germany
Project documentation management Mobile media capture for quality assurance Media asset management Workflow automation

Bischoff + Scheck used eyebase Media Asset Management to organize and centralize all their digital assets. The company needed to... manage diverse media, from engineering plans to event photos, across multiple departments. With eyebase, employees capture and upload images and videos directly from the workbench using smartphones. Media is automatically sorted and tagged for each project. This streamlined workflow improves quality assurance and speeds up production, service, sales, and event processes.

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Automotive Success stories in Driving ROI and Results using Influencer Marketing solutions

 

Turtle Wax - Automotive - Medium

Chicago, USA
User-generated content syndication Customer feedback collection Customer engagement Content marketing

Bazaarvoice helped Turtle Wax boost sales by 50% on retail sites. Turtle Wax used Bazaarvoice Ratings & Reviews and Curations... to collect and share user-generated content, including reviews and photos, across its website and major retailer sites. This content drove 1.3 million page views and over 125,000 interactions in six months. Turtle Wax gained valuable insights into customer needs and product quality, improving both customer experience and product development. The partnership with Bazaarvoice also strengthened retailer relationships and expanded Turtle Wax's reach.

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Jeep - Automotive - Large

Auburn Hills, USA
Influencer-driven brand awareness Influencer marketing Brand engagement

IZEA worked with Jeep to highlight the "Go Anywhere. Do Anything" lifestyle. Influencers drove Jeep Wranglers on the Rubicon Trail... and shared their off-roading experiences. The campaign focused on the vehicle’s capability and the sense of community. Content from creators showed the freedom and adventure of the Jeep brand. The project used authentic influencer coverage to boost excitement for Jeep’s all-electric Recon.

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KapscoMoto - Automotive - Small

Buffalo, USA
Product demonstration video creation Customer engagement for eCommerce Content marketing Customer engagement

KapscoMoto used Billo to create engaging product videos for its Amazon and web stores. The brand needed content creators who... could meet high standards and show products in action. Billo helped KapscoMoto find diverse creators and streamline the video production process. This improved product demonstrations and customer engagement online. KapscoMoto plans to keep using Billo to enhance its listings and attract more customers.

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BFGoodrich - Automotive - Large

Greenville, USA
Influencer marketing campaign management Audience engagement measurement Influencer marketing Audience analytics

BFGoodrich used Traackr to run an influencer marketing campaign. The goal was to reach a younger audience outside motorsports. They... partnered with five Red Bull extreme sports athletes. Each athlete created Instagram videos with subtle product placement. The campaign earned 27.8k impressions, 59.5k engagements, and 49.5k video views. BFGoodrich gained 429 new Instagram followers and saw a 49% engagement rate.

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Kooks Headers & Exhaust - Automotive - Small

Statesville, USA
Ecommerce platform migration for B2B/B2C Real-time inventory integration Ecommerce platform migration Inventory management

Shopify helped Kooks Headers & Exhaust boost their ecommerce with a 22% higher conversion rate and a 38% lower total cost of ownership. Their old website... was slow and lacked B2B features, analytics, and real-time inventory. With Shopify and Uncap, Kooks unified B2C and B2B sales, improved product search, and integrated ERP for live inventory. The new platform made ordering easier for wholesale and retail customers. Kooks' sales and marketing teams now work faster and smarter with better tools and data.

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Top Stories in Automotive about adoption of Knowledge Management software

 

Ascent Pro Support - Automotive - Small

USA
Centralized knowledge base for remote agents Knowledge management Customer support

Document360 helped Ascent Pro Support centralize all training manuals and documentation for their remote call center agents. The company switched... from Guru to Document360 for a more affordable solution with better integrations. Agents now use a knowledge base widget, Microsoft Teams integration, and a Chrome extension to quickly access information. Integrations with Talk Desk and analytics tools improved workflow and reduced escalations. More agents now self-solve issues and provide feedback, making support faster and more efficient.

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Formula Student Team Delft - Automotive - Small

Delft, Netherlands
Project documentation management Knowledge retention for engineering teams Knowledge management Collaboration

Formula Student Team Delft used Nuclino to manage project documentation and team collaboration. The team, made up of 84 student... engineers, needed a way to share knowledge across departments. Nuclino helped them organize designs and retain knowledge as members graduated. With this tool, the team secured several podium finishes and awards for innovation in the 2018 season. Nuclino supported their ongoing success in electric race car competitions.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Rivian - Automotive - Large

Irvine, USA
Tool consolidation and cost reduction Purchase request workflow automation Work management Workflow automation

Rivian used Atlassian Cloud Enterprise to save $2. 5 million per year, cutting annual tool costs by 36%. The company...centralized project management with Jira and Jira Service Management, streamlining workflows for 10,000 users. Automation saved each stakeholder over 750 hours per year. Rivian improved its internal purchase request process, managing 2,200 monthly requests with integrated tools. The migration balanced user autonomy with governance, boosting satisfaction and efficiency.

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Top Stories in Automotive about adoption of Contract Management software

 

McLaren Racing - Automotive - Medium

Woking, UK
Financial planning and resource allocation Financial management Resource planning

Workday Adaptive Planning helped McLaren Racing manage finances under strict Formula 1 cost caps. The team replaced legacy tools with... a single source of truth for planning data. Real-time analytics and streamlined operations let finance lead resource allocation for better race performance. Workday enabled faster, more agile decision-making. McLaren Racing now models investments for both short- and long-term success.

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Cox Automotive - Automotive - Large

Atlanta, USA
Contract management workflow automation Sales agreement execution acceleration Contract management Sales enablement

Cox Automotive used Docusign to fix slow contract processes. Before, deals took up to a year to finish. With Docusign,... contract execution time dropped from 80 to 55 days. The number of agreements per month rose from 20 to 31. Revenue generated was four times the cost of new contract managers. Sales teams now close deals faster and legal teams have better contract visibility.

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Usado - Automotive - Small

Copenhagen, Denmark
Sales workflow automation Contract generation from CRM Sales automation Contract management

Contractbook helped Usado automate their sales operations by integrating with Pipedrive. Usado reduced working hours by 30% and cut sales... ops costs by 25%. The automation eliminated manual tasks and reduced human error. Usado increased profit margins in a competitive market. Customers now enjoy a smoother, more reliable experience.

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Huiskes-Kokkeler Autogroep - Automotive - Medium

Hengelo, Netherlands
Contract management centralization Supplier contract evaluation Contract management Supplier management

Mochadocs helped Huiskes-Kokkeler Autogroep save over €3,000 per month by improving contract management. The company used a cloud solution to... track all contracts from its headquarters. This made it easier to avoid double payments and negotiate better with suppliers. Staff received timely notifications to review contracts before renewal. The system gave everyone a clear view of their responsibilities and open contracts.

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MIG Motors - Automotive - Medium

Gent, Belgium
Centralized contract management Automated contract renewal alerts Contract management Supplier management

Contractify helped MIG Motors centralize all contracts in one online platform. Before, contracts were scattered and managed manually, leading to... missed deadlines and costly renewals. With Contractify, management gained a clear overview and automated notifications. Employees now focus on their main work, while experts handle contracts. The company avoids unnecessary costs and saves time on contract management.

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Top Stories in Automotive about adoption of Sales Enablement software

 

Four Seasons RV - Automotive - Small

Medicine Hat, Canada
Lead reengagement and follow-up Customer feedback collection Customer engagement Sales enablement

Four Seasons RV uses Covideo to reconnect with leads and boost customer engagement. The dealership tracks video analytics to know... when customers watch their videos. This helps sales staff follow up at the right time. Covideo supports lead follow-up, walkaround videos, and post-trade show communication. The team reports better results and more deals closed since using Covideo.

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Ancira Nissan - Automotive - Large

San Antonio, USA
Video messaging for sales follow-up Lead management automation Customer engagement Sales enablement

Quickpage helped Ancira Nissan send a video message to every lead. Before Quickpage, their old software was hard to use... and not all salespeople followed up. After switching, every salesperson followed up with every lead, 100% of the time. Lead-to-sale conversion increased by 3%. Appointment show rate went up by 11%. Customers left more positive reviews. The process became easy for the whole team, even with 2,000 leads a month.

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Scania Mining - Automotive - Large

Södertälje, Sweden
Sales process transformation Sales forecasting improvement Sales enablement Revenue growth

Membrain helped Scania Mining transform its sales process. The company faced slow ramp-up times, low win rates, and stalled deals.... With Membrain's sales improvement software, Scania Mining launched a global sales transformation. This led to 25% revenue growth and a 50% increase in profit margin. The solution improved forecasting and helped Scania Mining become a trusted advisor to its clients.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Hino Trucks - Automotive - Large

Tokyo, Japan
Centralized content management for dealer network Mobile access for field sales and service teams Content management Dealer enablement

Bigtincan helped Hino Trucks centralize content for over 6,000 users. The solution gave sales and service teams instant mobile access... to the latest materials. Dealers selling multiple brands now find information faster. Service teams save significant time locating repair procedures. Marketing ensures all dealers have up-to-date resources. Custom-built apps support different user needs across the dealer network.

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Automotive Clients Speak: The Impact of deploying E-Commerce Software solutions

 

Jaguar Land Rover - Automotive - Large

Coventry, UK
In-car app delivery and management Localized content onboarding for vehicles Connected vehicle technology Content ecosystem management

AppDirect helps Jaguar Land Rover deliver apps and updates directly to vehicles over-the-air. JLR uses AppDirect to onboard content providers... and offer localized in-car apps worldwide. The platform supports a secure, flexible cloud for infotainment and live information. JLR creates an open ecosystem that drives innovation in connected car technology. Customers get a better in-car digital experience with more choices and updates.

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Toyota Connected North America (TCNA) - Automotive - Medium

Plano, USA
Contact center modernization Telematics support for drivers Contact center transformation Customer experience management

Twilio Flex helped Toyota Connected North America cut after-call work by 13% and reduce average handle time by 18%. TCNA needed a... flexible contact center to support over 6 million drivers with emergency and convenience features. Twilio Flex enabled fast changes, direct data access, and seamless Salesforce integration. Agents now deliver faster, more consistent support. The platform lets TCNA quickly roll out new features and improve customer experiences.

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Ford - Automotive - Very Large

Dearborn, USA
Business process automation Customer engagement optimization Sales automation Customer experience management

OSF Digital used a Salesforce multi-cloud solution to help Ford. The project aimed to boost efficiency and improve customer engagement.... Ford saw better business operations and higher customer satisfaction. Sales performance also improved. The solution focused on automation and digital transformation for the automotive industry.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Measuring Digital Analytics Success in Automotive Deployments

 

Brose - Automotive - Very Large

Coburg, Germany
Enterprise data storage consolidation SAP application performance optimization Data storage management ERP system optimization

Brose used Hitachi Vantara's storage solutions to support its global operations. The company built a new data center to handle... rising data volumes and improve efficiency. With Hitachi, Brose cut storage costs by 30% and reduced physical devices by 50%. SAP application response times improved by 50%. The new system freed up 66% of rack space and saved 700,000 kWh per year. Brose now has a reliable, scalable foundation for future growth.

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Performance Brand - Automotive - Medium

USA
Cross-channel TV campaign measurement Brand awareness and sales lift tracking Advertising measurement Audience targeting

Digital Remedy helped Performance Brand, a top off-road parts maker, boost brand awareness and sales. They used a full-funnel TV... and CTV strategy to track cross-channel reach and conversions. The campaign achieved a $27 CPA, beating the $50 goal. People exposed to ads were 5x more likely to buy online. CTV added 11% more reach and 17x campaign ROAS. Over 57% of CTV households were new, not reached by linear TV.

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Toyota Motor Corporation (TOYOTA SHARE) - Automotive - Very Large

Toyota City, Japan
Mobile app monitoring for car sharing IoT device log collection and analysis Mobile application monitoring IoT device management

Toyota Motor Corporation used New Relic to improve its TOYOTA SHARE car sharing service. The team integrated New Relic mobile... to monitor smartphone app and IoT device interactions. This helped them collect and visualize logs from the smart key box, even in unstable network conditions. As a result, response time to SKB inquiries dropped by 60% and customer inquiry response time fell by 25%. Toyota now uses real-time data to enhance user experience and guide development decisions.

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Hertz Israel - Automotive - Very Large

Israel
Oracle database connectivity for car rental systems Database connectivity Customer service

ODBC Driver for Oracle helped Hertz Israel boost Oracle Database communication efficiency by 97%. The company faced unreliable connections and... frequent disconnections with a previous ODBC driver. Devart's solution provided simple, reliable, and high-performance connectivity. This ensured business continuity and improved customer service. The IT team no longer needed to maintain or troubleshoot the connection tool.

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Automotive Clients Speak: The Impact of deploying CRM solutions

 

Les Schwab - Automotive - Large

Bend, USA
Online review management automation Customer sentiment analysis Customer engagement Reputation management

Reputation Studio helped Les Schwab manage reviews from Google, Yelp, and Facebook in Salesforce. Before, it took 4 minutes to... respond to each review. After using Reputation Studio, response time dropped to under 60 seconds, and later to 30 seconds. The team increased their review response rate from 50% to 99%. Les Schwab also reduced 90% of the resources needed for online review management.

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Motor Mart - Automotive - Small

Mexico
Sales process automation and tracking Lead distribution and onboarding Sales pipeline management Lead generation

Pipedrive helped Motor Mart increase revenue by 25% after integrating WhatsApp and other tools. The company saw a 34% growth... in conversion rate and a 60% rise in prospects. Pipedrive enabled clear sales funnels and efficient lead distribution. The integration saved up to 400 hours of sales work and brought in 200 new prospects via web forms. Motor Mart improved productivity and plans to expand Pipedrive use to more teams.

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Desguaces Velazquez - Automotive - Medium

Valladolid, Spain
Sales and inventory management automation Sales automation Inventory management

Vtiger CRM helped Desguaces Velazquez boost capacity by over 35%. The company used Vtiger's sales, inventory, and payment modules to... improve team collaboration and access to real-time data. Sales staff can now check inventory and create invoices from their desks. Warehouse teams know which parts to extract and when. Managers use dashboards to track sales and payments. Customers get faster service and home delivery. The whole process is now much more efficient.

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Desguaces Velazquez - Automotive - Medium

Valladolid, Spain
Sales and inventory management automation Sales automation Inventory management

Vtiger CRM helped Desguaces Velazquez boost capacity by over 35%. The company used Vtiger's sales, inventory, and payment modules to... improve team collaboration and access to real-time data. Sales staff can now check inventory and create invoices from their desks. Warehouse teams know which parts to extract and when. Managers use dashboards to track sales and payments. Customers get faster service and home delivery. The whole process is now much more efficient.

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How Conversation Intelligence is Delivering ROI for Automotive Leaders

 

MotorK - Automotive - Medium

Milan, Italy
Sales productivity automation Multilingual sales team collaboration Sales automation Revenue operations

Gong helped MotorK automate sales tasks and boost productivity. The sales team saved hours by using AI to draft follow-up... emails and enrich customer data. Gong’s integration with Salesforce gave instant insights and improved lead prioritization. The AI Translator feature broke language barriers for teams across Europe. MotorK quickly adopted Gong, making smarter decisions and driving growth.

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AAA Auto - Automotive - Large

Prague, Czech Republic
Multilingual voicebot call routing Customer satisfaction survey automation Customer engagement Contact center automation

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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AAA Auto - Automotive - Large

Prague, Czech Republic
Multilingual voicebot call routing Customer satisfaction survey automation Customer engagement Contact center automation

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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MS Auto - Automotive - Medium

Atlanta, USA
Call quality assurance automation Sales conversation analytics Call analytics Sales performance improvement

MS Auto used Enthu. AI to analyze and quality check 100% of customer calls. Before, they could only review a...few calls by hand and missed key sales patterns. With Enthu.AI, they automated call QA, got real-time insights, and improved coaching. Conversion rates jumped by 5%. Customer satisfaction scores rose from 3.4 to 4.2. Managers and advisors now have clear data to improve sales and service.

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Measuring Mobile Advertising Success in Automotive Deployments

 

Genesis - Automotive - Large

Seoul, South Korea
Automotive brand awareness campaign Interactive mobile advertising for vehicle consideration Customer engagement Content marketing

Genesis wanted to reach young car buyers with their new "Young Luxury" platform. They worked with PadSquad to launch a... mobile-first campaign using interactive video ads. The campaign used 360-degree views and hotspots to highlight car features. Engagement was measured by creative interactions and click-through rate. The campaign achieved a 400% higher CTR than standard benchmarks and 75 times more creative exposure time.

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Toyota Turkey - Automotive - Very Large

Istanbul, Turkey
Programmatic digital billboard advertising Dynamic creative targeting with real-time data Customer engagement Advertising campaign management

Verve DSP helped Toyota Turkey boost hybrid car sales by 44% year-over-year. Toyota used digital billboards and real-time data to... target consumers in Istanbul. Dynamic ads responded to traffic, fuel, and noise data. The campaign made Toyota the top-selling car brand in Turkey. Toyota committed 25% of future ad spend to programmatic DOOH after this success.

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Cars Best Care - Automotive - Small

Fort Worth, USA
Lead generation for auto repair Customer acquisition through digital ads Lead generation Customer acquisition

Cars Best Care used Yelp Ads with YoungCow Media to boost its auto repair business. In three months, they made... $115k in revenue from Yelp customers. Over 80% of their customers now come from Yelp. They received more than 1,100 quote requests in six months. Leads from Yelp Ads increased by 53% compared to organic traffic. The business expanded to a larger location and hired better mechanics.

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A Florida automotive dealer - Automotive - Medium

USA
Automotive sales event advertising Foot traffic attribution for dealerships Customer acquisition Attribution and analytics

Simpli. fi helped a Florida automotive dealer boost sales for a Memorial Day event. The dealer used location-based targeting and...dynamic creative to reach car buyers. Simpli.fi’s platform enabled precise CTV ads and granular conversion tracking. The campaign drove 235 online conversions and 98 in-person visits in two weeks. Cost per action was just $15.95, much lower than the average vehicle sale value. The dealer plans to keep using Simpli.fi for future campaigns.

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Measuring Local Marketing Success in Automotive Deployments

 

VIP Tires and Service - Automotive - Medium

Auburn, USA
Local listing and review management Social media engagement for retail locations Reputation management Customer engagement

Uberall helped VIP Tires and Service boost online visibility for 77 locations. The company unified its digital presence and improved... local search rankings. VIP achieved a 99/100 location performance score and responded to 98% of customer reviews, often within a day. Apple Maps views rose by 21%, and Facebook post engagement jumped 77% year over year. VIP now connects with more customers and builds loyalty through better digital engagement.

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Jiffy Lube - Automotive - Very Large

Houston, USA
Brand reputation management for franchises Multi-location analytics and reporting Reputation management Customer engagement

Jiffy Lube used Synup’s Intent Marketing Cloud to manage brand reputation across 2,000+ locations. They ensured accurate brand information and... gained detailed analytics for each site. Jiffy Lube saw a 116% increase in location reviews. Website visits rose by 25%, direction requests by 24%, and phone calls by 18%. Direct revenue impact was measured at 5-6%.

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Valvoline - Automotive - Large

Lexington, USA
Local search visibility improvement Business listings management Local SEO Location-based marketing

BrightLocal helped Valvoline improve local search visibility for over 1,000 US locations. Powered by Search used BrightLocal’s Local SEO Tools... and Citation Builder to track rankings and build business listings. In three months, Valvoline’s average ranking for ‘oil change’ improved from 4.3 to 3.6. Half of all locations appeared in the Local Pack, leading to a 32% increase in clicks from local search. This boosted Valvoline’s visibility and potential revenue in a competitive market.

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Online Auto Retailer (anonymized) - Automotive - Large

Chicago, USA
Local SEO performance tracking Geo-segmented keyword monitoring SEO analytics Local search optimization

STAT by Moz gave a leading online auto retailer daily local search data. Their SEO team needed faster, location-based tracking... to manage millions of search queries. STAT exposed Google location mismatches and helped the team spot issues early. The tool's daily updates and unlimited geo-segmented tracking let them experiment and adapt quickly. The team found STAT easy to use and integrated it smoothly into their workflow.

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Top Stories in Automotive about adoption of Field Sales software

 

A revitalized British motorcycle brand - Automotive - Medium

UK
Customer data unification and integration Personalized marketing automation Customer data management Customer engagement

CRMIT Solutions used Salesforce Data Cloud for a British motorcycle brand. The company had scattered data across many systems. This... caused confusion and poor decisions. CRMIT Solutions unified 56,000 customer profiles into 27,000. They integrated Data Cloud with Sales Cloud, Service Cloud, and Shopify. This improved data accuracy by 46%. Email personalization improved by 30%. The brand now uses real-time, unified data for better marketing and customer engagement.

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MotorFlow Parts - Automotive - Small

Detroit, USA
Route optimization for delivery operations Rush order prioritization for auto parts Route optimization Customer retention

Upper Route Planner helped MotorFlow Parts cut average delivery times from 3. 2 hours to under 1.8 hours. The company...used route optimization to balance driver workloads and enable 90-minute rush deliveries. Status inquiry calls dropped by 75% thanks to real-time notifications. MotorFlow Parts won back $10,000 per month in lost accounts from Amazon. Driver retention and customer satisfaction improved quickly.

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MAN Truck & Bus SE - Automotive - Large

Munich, Germany
Global e-invoicing compliance management Supply chain document integration Compliance management Supply chain optimization

Comarch EDI helped MAN Truck & Bus SE digitize outgoing invoices globally. MAN needed to centralize and harmonize services, improve... automation, and cut costs. Comarch ensured compliance with many national e-invoicing laws and integrated all document types into a single EDI system. The project reduced administrative effort and met strict security standards. Comarch also solved a VAT compliance issue in the German XRechnung standard, enabling correct tax reporting.

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MAN Truck & Bus SE - Automotive - Large

Munich, Germany
Global e-invoicing compliance management Supply chain document integration Compliance management Supply chain optimization

Comarch EDI helped MAN Truck & Bus SE digitize outgoing invoices globally. MAN needed to centralize and harmonize services, improve... automation, and cut costs. Comarch ensured compliance with many national e-invoicing laws and integrated all document types into a single EDI system. The project reduced administrative effort and met strict security standards. Comarch also solved a VAT compliance issue in the German XRechnung standard, enabling correct tax reporting.

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Top Stories in Automotive about adoption of Customer Feedback Management software

 

Toyota GB - Automotive - Large

Epsom, UK
Customer journey mapping and optimization Customer feedback management Customer experience management Voice of customer

Alida powers Toyota GB's consumer community, helping the company map customer journey milestones and optimize experiences. The Voice of Customer... program aligns teams and enables real-time feedback. Toyota uses insights from Talk to Toyota and Talk to Lexus to test ideas and validate decisions. The program delivers significant cost savings compared to traditional research. Survey response rates are rising, and feedback turnaround is much faster.

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Classic Collision - Automotive - Large

Atlanta, USA
Online review response management Customer complaint resolution Customer engagement Reputation management

Classic Collision used Alchemer (formerly Chatmeter) to improve online customer engagement. The team set up a process to respond to... every review and quickly resolve complaints. This helped show customers they are heard and respected before they visit in person. The solution made it easier to escalate and address issues fast. The brand built trust and support with customers online.

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Jiffy Lube and Suds Ontario - Automotive - Large

Toronto, Canada
Customer feedback collection automation Online review management Customer experience management Reputation management

AskNicely helped Jiffy Lube and Suds Ontario modernize their customer experience management. Before, they used slow, email-based surveys and got... little feedback. With AskNicely, they switched to simple, one-question surveys and real-time feedback. This made it easy for staff to act on customer input. They automated review requests and collected over 300 Google reviews rated 4.5 stars or higher for 80% of their stores. Their online reputation improved and customer service teams are happier.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Automotive examples of Driving Business Value with Live Chat

 

Toyota Astra Motor - Automotive - Large

Jakarta, Indonesia
Social media management and governance Cross-team collaboration for content strategy Social media management Team collaboration

Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together in one place. They solved problems... with managing many social profiles and improved how they create and approve content. Emplifi made it easy to track key metrics and trends with custom dashboards. Report delivery time dropped from days to seconds. The team now works faster and makes decisions quickly.

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Axioma - Automotive - Small

London, UK
Customer support automation for car repairs Sales inquiry handling for automotive services Customer support automation Sales enablement

Tidio’s Lyro AI helped Axioma automate 89% of customer conversations for car body repairs. The AI resolved most inquiries about... repair services, pricing, and insurance claims. Sales bot engagement rose to 21%, leading to more repair bookings. Axioma built a knowledge base with 370 articles to support the AI. Customers now get instant answers 24/7, improving after-hours support. Response times dropped, and customer experience improved.

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Improved Racing - Automotive - Small

USA
Multi-brand customer support management Collaborative ticketing and email replacement Customer support Workflow automation

HappyFox helped Improved Racing manage support for three brands with one team. The intuitive platform replaced email, making collaboration easy... for customer support, sales, accounting, and shipping. HappyFox's multi-brand features kept brand identity clear and communication consistent. Teams saw a big boost in efficiency and no longer missed emails or did duplicate work. Ticket routing and workflow organization improved, helping the right team handle each inquiry fast.

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Automotive Success stories in Driving ROI and Results using Field Service Management solutions

 

Gedauto Group - Automotive - Medium

Badajoz, Spain
Lead qualification and capture automation Customer engagement optimization Lead management Customer engagement

Serviceform chatbots helped Gedauto Group boost lead-to-sale conversions by 460%. Gedauto used two custom chatbots to qualify leads and collect... detailed customer data. The chatbots replaced traditional forms, making it easier for customers to share their needs. In one semester, Gedauto gained 924 more leads and now captures 70% of leads through chatbots. The marketing team uses these insights to improve customer engagement and sales strategies.

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Southern Tire Mart - Automotive - Large

Columbia, USA
Fleet safety monitoring and reporting Driver exoneration with AI dashcams Fleet management Driver safety

Azuga helped Southern Tire Mart manage a fleet of nearly 2,000 vehicles across 100+ stores. The intuitive interface and AI-SafetyCam... made it easy to track vehicles and improve driver safety. Real-time video and alerts helped exonerate drivers and avoid costly lawsuits. Custom reports and integrations supported fleet optimization and fuel management. Southern Tire Mart saved tens of thousands of dollars and reduced risk with Azuga’s solutions.

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Eagle Auto Glass - Automotive - Small

Magnolia, USA
Quote and service request management Scheduling and mapping for mobile services Customer engagement Field service management

BidClips helped Eagle Auto Glass organize quotes and customer information. The platform let customers submit service requests online, reducing phone... calls and saving time. Eagle Auto Glass could track all interactions and access customer history easily. Scheduling and mapping tools made it simple to plan jobs and manage mobile services. The support team made onboarding and training easy for the small business. Eagle Auto Glass captured more leads and improved customer convenience with BidClips.

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Automotive Success stories in Driving ROI and Results using Event Management solutions

 

Ford - Automotive - Large

Dearborn, USA
Corporate event management Multi-language attendee coordination Event management Data security

Ford used Eventogy to manage complex corporate events across Europe. They ran a flagship event with 3,500 attendees, 18 mini... events, and 200 arrivals per day over six weeks. Eventogy's platform handled multi-language invitations, attendee check-ins, and secure data management. Ford valued the flexibility, data protection, and collaborative improvements from Eventogy. The platform supported up to 6,000 invitations for a single event.

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Ciocca Automotive - Automotive - Large

USA
Maintenance work order management Asset management Maintenance operations

Brightly’s Asset Essentials replaced Google spreadsheets at Ciocca Automotive. The company manages maintenance for 56 dealerships and 15 body shops.... Asset Essentials created a formal work-order system and improved visibility for managers. Communication and accountability increased across 71 facilities. The solution streamlined maintenance and reduced daily friction for technicians.

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PIERER Innovation - Automotive - Large

Wels, Austria
Event planning and registration management Calendar and time slot booking Event management CRM integration

PIERER Innovation used idloom to manage complex event planning and guest registrations. They faced challenges with compliance, data silos, and... calendar management for events involving many dealerships and bikes. idloom integrated event data into their CRM and enabled no-code event creation, on-the-fly planning, and direct time slot booking. Staff found the platform easy to use and praised its support and customization. With idloom, PIERER Innovation improved event control and guest experience.

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Automotive Clients Speak: The Impact of deploying SMS Marketing solutions

DeNooyer Chevrolet - Automotive - Medium

Kalamazoo, USA
Event attendee contact collection Community engagement via SMS voting Lead generation Event marketing

MessageDesk helped DeNooyer Chevrolet run a text-to-vote campaign at their Chalk the Lot event. The dealership used text messaging to... collect votes and gather attendee contact information. Signs and social media posts encouraged community members to participate by texting a keyword. The campaign resulted in 536 new contacts added to their marketing list. DeNooyer Chevrolet plans to use text messaging for future events to boost engagement.

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Sisbarro Volkswagen - Automotive - Small

Las Cruces, USA
Service department vendor consolidation Vendor consolidation Automotive service operations

Kimoby helped Sisbarro Volkswagen cut costs by consolidating four vendors into one platform. The dealership saved over $20,000 per year... by eliminating separate tools for communication, marketing, financing, and loaner management. Staff now use a single system, making training easier and reducing confusion. Kimoby's unified platform improved team adoption and streamlined daily operations. The result is a simpler, more efficient service department.

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A large car dealership in Australia - Automotive - Large

Australia
Sales event lead generation via SMS Customer engagement Lead generation

Tall Bob helped a large Australian car dealership use SMS to boost sales event attendance. The dealership sent personalized SMS... messages with tracked links to videos and booking options. Real-time engagement tracking let staff follow up with interested buyers. The campaign led to a 140% increase in new car sales. Unique impressions reached 11%, with 16% of those watching videos and 4% generating personalized leads.

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Top Stories in Automotive about adoption of Team Collaboration software

 

Proterra - Automotive - Medium

Burlingame, USA
Leadership strategy session facilitation Team feedback collection Strategic planning Team collaboration

GoWall helped Proterra run a strategic leadership meeting in just one day. The team used GoWall to gather input, brainstorm,... and identify growth barriers. Every leader participated, adding an average of 31 notes per segment. GoWall kept the meeting focused and saved time by preventing side conversations. Proterra’s CEO called GoWall highly valuable for achieving a clear roadmap and change map fast.

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Virtuo - Automotive - Medium

Paris, France
Hybrid work policy management Employee scheduling and workspace booking Workplace management Employee engagement

Virtuo used Café to support its switch from office-first to a hybrid work model across 6 countries. The company, with... nearly 200 employees, needed a tool to manage flexible work and maintain team connection. Café provided real-time team schedules, workspace booking, and event management in one platform. Employees gained more flexibility while keeping strong social bonds through regular in-person team days and events. Café's integration with calendars and HRIS helped Virtuo improve workplace visibility and employee experience.

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Mike Albert Fleet Solutions - Automotive - Medium

Cincinnati, USA
Internal communication platform deployment Employee communication Company culture

Jostle replaced Mike Albert Fleet Solutions' outdated intranet. The old system made communication hard and relied on IT for updates.... Employees missed important news in crowded inboxes. With Jostle, over 80% of employees are now active weekly. All staff get the same updates at the same time. Company culture and teamwork improved. Offsite workers stay connected and informed.

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How Customer Experience Management is Delivering ROI for Automotive Leaders

 

Birger N. Haug - Automotive - Medium

Oslo, Norway
Automated SMS service reminders Personalized customer communication Customer engagement Marketing automation

Sinch Engage helped Birger N. Haug automate over 15,000 monthly SMS service reminders. The dealership integrated Sinch Engage with HubSpot,... cutting campaign setup time nearly in half. Personalized, vehicle-specific messages now reach customers automatically, reducing errors for those with multiple cars. Transparent reporting lets the team see every message sent. Automated SMS follow email reminders, boosting response rates and ROI.

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Toyota Connected North America (TCNA) - Automotive - Medium

Plano, USA
Contact center modernization Telematics support for drivers Contact center transformation Customer experience management

Twilio Flex helped Toyota Connected North America cut after-call work by 13% and reduce average handle time by 18%. TCNA needed a... flexible contact center to support over 6 million drivers with emergency and convenience features. Twilio Flex enabled fast changes, direct data access, and seamless Salesforce integration. Agents now deliver faster, more consistent support. The platform lets TCNA quickly roll out new features and improve customer experiences.

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Toyota Connected North America (TCNA) - Automotive - Medium

Plano, USA
Contact center modernization Telematics support for drivers Contact center transformation Customer experience management

Twilio Flex helped Toyota Connected North America cut after-call work by 13% and reduce average handle time by 18%. TCNA needed a... flexible contact center to support over 6 million drivers with emergency and convenience features. Twilio Flex enabled fast changes, direct data access, and seamless Salesforce integration. Agents now deliver faster, more consistent support. The platform lets TCNA quickly roll out new features and improve customer experiences.

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Top Stories in Automotive about adoption of Content Marketing software

 

Škoda - Automotive - Large

Mladá Boleslav, Czech Republic
Customer engagement through digital content User-generated content campaign management Customer engagement Content marketing

Škoda used StoryStream's AI platform to create social-style digital experiences. They launched swipeable Stories, an A-Z EV knowledge hub, and... a Driven Online content gallery. These features lowered bounce rates and increased dwell time. Email engagement improved with content-driven landing pages. Over 54,000 people joined a UGC cycling campaign, building community and trust.

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AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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automotiveMastermind - Automotive - Medium

New York, USA
Omnichannel content marketing for dealerships Lead generation and nurturing Content marketing Lead generation

Uberflip helped automotiveMastermind boost marketing results during COVID-19. The team used Uberflip to launch a scalable content strategy for dealerships.... They quickly adapted content to changing market needs and drove traffic with digital ads. This led to an 81% year-over-year increase in marketing-contributed revenue. Form submissions rose 209% and marketing leads grew 185%. Dealerships now recognize the brand before sales outreach.

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How Social Media Marketing is Delivering ROI for Automotive Leaders

 

Toyota Astra Motor - Automotive - Large

Jakarta, Indonesia
Social media management and governance Cross-team collaboration for content strategy Social media management Team collaboration

Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together in one place. They solved problems... with managing many social profiles and improved how they create and approve content. Emplifi made it easy to track key metrics and trends with custom dashboards. Report delivery time dropped from days to seconds. The team now works faster and makes decisions quickly.

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PSA Retail - Automotive - Large

Centralized social media management Social-to-store campaign execution Social media management Retail marketing

Facelift helped PSA Retail manage social media for 380 car dealers across Europe. The platform enabled centralized control and local... focus for each sales point. PSA Retail ran social-to-store campaigns for hundreds of locations. In two years, they grew their social media subscribers by 7x. Facelift provided strong analytics and collaboration tools for their team.

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International Autosource - Automotive - Medium

Woodbury, USA
SEO strategy for lead generation Content optimization for audience targeting Search engine optimization Lead generation

OpenMoves helped International Autosource boost organic search results. The company serves expats in the USA needing cars, facing a long... buying cycle and diverse global audience. OpenMoves improved technical SEO, optimized content, and built targeted lead-gen pages. As a result, organic sessions grew by 131%, new users by 66%, leads by 197%, and conversion rate by 29%.

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Measuring Reviews and Reputation Success in Automotive Deployments

 

Turtle Wax - Automotive - Medium

Chicago, USA
User-generated content syndication Customer feedback collection Customer engagement Content marketing

Bazaarvoice helped Turtle Wax boost sales by 50% on retail sites. Turtle Wax used Bazaarvoice Ratings & Reviews and Curations... to collect and share user-generated content, including reviews and photos, across its website and major retailer sites. This content drove 1.3 million page views and over 125,000 interactions in six months. Turtle Wax gained valuable insights into customer needs and product quality, improving both customer experience and product development. The partnership with Bazaarvoice also strengthened retailer relationships and expanded Turtle Wax's reach.

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Rhino USA - Automotive - Small

USA
Inventory management automation for FBA Inventory management Order fulfillment

RestockPro helped Rhino USA, a private label seller of premium automotive and powersports accessories, avoid costly stockouts. Ted, the founder,... discovered he lost $64,000 in 60 days due to inventory shortages. After switching from spreadsheets to RestockPro, his team automated inventory tracking and order management. Now, their inventory manager uses RestockPro daily to keep products in stock and streamline shipments to Amazon FBA. This change eliminated guesswork and improved business performance.

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Southtowne Auto - Automotive - Medium

Newnan, USA
Lead response automation for dealerships Lead management Customer engagement

Podium’s AI BDC helped Southtowne Auto boost car sales by 68%. The dealership increased its monthly inventory from 150 to... 250 vehicles. Podium’s AI responds to leads in under a minute, cutting time-to-lead by half. The AI adapts to real-time events, like weather changes, and updates customers instantly. Staff now focus on hot leads while AI handles routine questions. Customers trust the fast, accurate responses, driving more appointments and sales.

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Measuring Video Advertising Success in Automotive Deployments

 

Toyota - Automotive - Very Large

Toyota City, Japan
Mobile advertising for automotive launches Test drive booking enablement Customer engagement Advertising campaign management

Audience2Media created a bold mobile advert for the Toyota Vios launch in Malaysia. The campaign targeted 25-49 year olds and... encouraged test drives through a custom interstitial ad. The ad used behavioural targeting to reach business professionals in key cities. The campaign achieved a 1.08% CTR, 35% above industry average. Video completion rate reached 96%, and CPA was 317% below target.

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Isringhausen - Automotive - Large

Lemgo, Germany
Rapid prototyping for vehicle components In-house production of visual aids Prototyping Manufacturing

Isringhausen used the UltiMaker S6 3D printer to speed up prototyping for vehicle seat components. The team produced visual aids... and functional prototypes in-house, helping welders interpret designs and reducing errors. Switching to the S6 improved print speed and accuracy compared to the S5. The ability to print with different materials, like PLA and PET CF, allowed for both prototypes and end-use parts. This led to faster development cycles and better communication on the production line.

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Top Stories in Automotive about adoption of Employee Monitoring software

 

An American automotive dealer (3 dealerships) - Automotive - Medium

USA
Employee internet usage monitoring Compliance management for FTC Safeguards Rule Compliance management Employee monitoring

CurrentWare helped an American automotive dealer meet FTC Safeguards Rule compliance. The dealer needed to monitor and control employee PC... activity to protect customer data. Their MSP used BrowseControl to block unauthorized email access and BrowseReporter to track internet and application use. Automated alerts and reports saved time for the IT team. The customer praised CurrentWare’s support team for responsive help and valuable product training.

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An American automotive dealer (3 dealerships) - Automotive - Medium

USA
Employee internet usage monitoring Compliance management for FTC Safeguards Rule Compliance management Employee monitoring

CurrentWare helped an American automotive dealer meet FTC Safeguards Rule compliance. The dealer needed to monitor and control employee PC... activity to protect customer data. Their MSP used BrowseControl to block unauthorized email access and BrowseReporter to track internet and application use. Automated alerts and reports saved time for the IT team. The customer praised CurrentWare’s support team for responsive help and valuable product training.

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Automotive examples of Driving Business Value with Security

 

Toyota Motor North America - Automotive - Very Large

Plano, USA
Cloud infrastructure monitoring and troubleshooting AI-driven outage prevention Cloud monitoring Incident management

Datadog helped Toyota Motor North America cut mean time to resolution by 80%. The team deployed Datadog in minutes, saving... hundreds of hours of employee time. Datadog quickly identified issues with automated guided vehicles, resolving a problem in hours that had taken weeks. The Watchdog feature uses AI and ML to forecast and prevent outages. Toyota now solves problems faster and avoids costly downtime.

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Ford - Automotive - Very Large

Dearborn, USA
Business process automation Customer engagement optimization Sales automation Customer experience management

OSF Digital used a Salesforce multi-cloud solution to help Ford. The project aimed to boost efficiency and improve customer engagement.... Ford saw better business operations and higher customer satisfaction. Sales performance also improved. The solution focused on automation and digital transformation for the automotive industry.

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Automotive Clients Speak: The Impact of deploying Bot Platform solutions

 

Inchcape - Automotive - Medium

London, UK
AI model lifecycle automation Pricing optimization for automotive SKUs AI lifecycle management Pricing optimization

DataRobot helped Inchcape launch AI models 50% faster across 200 business units. The analytics team used DataRobot to speed up... experimentation and automate the AI lifecycle. Inchcape identified optimal pricing 75% faster for thousands of SKUs. The company improved churn prediction and lead scoring with DataRobot. The partnership enabled Inchcape to scale analytics to over 40 countries and grow its data team from 5 to 230 people.

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3D Mats - Automotive - Medium

Taiwan
Customer support automation for ecommerce Product recommendation via chatbot Customer engagement Marketing automation

Chatfuel helped 3D Mats automate 70% of repetitive customer queries using a Messenger chatbot. The bot suggested products, leading to... 47% of customers buying recommended items. 3D Mats saw a 30% increase in repeat purchases. Their Facebook ad ROAS jumped to 999%. The solution improved support, marketing, and ad performance for this automotive accessories retailer.

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Automotive Success stories in Driving ROI and Results using Advertising solutions

 

Mazda - Automotive - Very Large

Hiroshima, Japan
Video advertising for product launch Audience targeting for brand awareness Video advertising Audience targeting

Mazda used Project Agora’s One Video to launch the new Mazda 3 in Athens. The campaign targeted young parents, business... travelers, and cosmopolitans. Mazda paid only for completed video views, ensuring guaranteed results. The campaign achieved a video completion rate 2.15 times higher than the industry average. Seven out of ten viewers watched the video in full, and engagement exceeded 1.1%. Mazda built a qualified audience for future retargeting.

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Rhino USA - Automotive - Small

USA
Ad campaign segmentation by product lifecycle Product bundling for cross-sales Ad campaign management Product analytics

Intentwise helped Rhino USA manage over 500 SKUs for Amazon and Walmart ads. Rhino used Intentwise's tagging to group products... by lifecycle stage. This let them set custom ad strategies for each group. The platform made it easy to automate rules and track performance. Rhino also used Intentwise to find product bundles that increased cross-sales. The solution gave them insights not available in Walmart's own tools.

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Top Stories in Automotive about adoption of Conversational Marketing software

 

CARSOME - Automotive - Large

Petaling Jaya, Malaysia
Customer communication automation Lead response management Customer engagement Sales enablement

Bird helped CARSOME boost conversions by over 10% using WhatsApp for customer communication. CARSOME achieved 60% faster response times and... improved lead management. The platform centralized all customer interactions, replacing manual and siloed processes. Automated updates and personalized messages kept customers engaged throughout their journey. CARSOME now tracks communication effectiveness and tailors messages for higher satisfaction.

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Wetteri - Automotive - Medium

Oulu, Finland
Digital sales channel optimization Customer support automation Customer engagement Sales enablement

Wetteri used giosg to boost digital sales and customer service. They added chat and WhatsApp integration to their website and... car portals. The new tools helped Wetteri respond to customers in under 15 seconds. Monthly sales conversations rose to over 300. One-third of chats now turn into leads. Wetteri can now serve more customers and customize their tools as needed.

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Automotive examples of Driving Business Value with Sales Performance Management

 

Agero - Automotive - Medium

Medford, USA
Performance review process modernization Career development planning Performance management Employee development

Lattice helped Agero modernize its performance management process. Before Lattice, Agero's systems were fragmented and slowed managers down. With Lattice,... Agero achieved a 98% review completion rate and 80% of users now have career tracks. The platform made reviews more transparent and useful for employee development. Managers now have better tools for feedback and career planning. Lattice's easy interface and integrations drove high adoption across the company.

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Sonic Automotive - Automotive - Very Large

Charlotte, USA
Sales appointment scheduling optimization Employee performance management Sales performance management Employee coaching

AmplifAI helped Sonic Automotive nearly double their daily sales appointments. Sonic Automotive used AmplifAI's real-time dashboards and AI automation to... track employee performance and automate coaching. Managers identified top performers and shared best practices across teams. Automated reminders and social recognition kept employees engaged. After nine months, Sonic Automotive saw an 88% increase in average monthly appointments set.

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Measuring Meeting Management Success in Automotive Deployments

 

Precision Shine Detailing - Automotive - Small

USA
Appointment scheduling for auto detailers Client management for auto services Appointment scheduling Client management

Goldie helps Precision Shine Detailing save time and grow their business. The software tracks clients, manages income, and sends reminders.... Alexander, an auto detailer, says Goldie is simple to use and cuts admin time. Daniel, owner of Elite Auto Spa, also uses Goldie to track clients and income. Both highlight how Goldie streamlines scheduling and client management for auto detailers.

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Autovista Group - Automotive - Medium

London, UK
Flexible workspace booking management Occupancy analytics for office usage Workplace management Space utilization

Autovista Group used Skedda to manage new flexible office "Hangout" spaces. They set booking rules, automated permissions, and used analytics... to track space usage. Skedda helped reduce unnecessary travel and energy use by only opening offices when enough people booked. Employees found the system easy to use, with high adoption and no training needed. Autovista expanded Skedda to multiple offices after seeing strong results.

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Top Stories in Automotive about adoption of Demand Side Platform software

 

Toyota Astra Motor - Automotive - Large

Jakarta, Indonesia
Social media management and governance Cross-team collaboration for content strategy Social media management Team collaboration

Toyota Astra Motor used Emplifi Social Marketing to bring all their teams and agencies together in one place. They solved problems... with managing many social profiles and improved how they create and approve content. Emplifi made it easy to track key metrics and trends with custom dashboards. Report delivery time dropped from days to seconds. The team now works faster and makes decisions quickly.

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Changan Auto - Automotive - Very Large

Chongqing, China
Programmatic advertising for automotive sales Custom audience segmentation for lead generation Digital advertising Lead generation

NT Technology used programmatic advertising to promote Changan Auto's new car brand in Vladimir and the region. The campaign targeted... users likely to convert, using banners, video, and social media ads. Custom audience segments included owners of Chinese cars and cold audiences. The strategy led to 2,123 last-click conversions. Conversion rates increased 4.5 times and average conversion rate rose 7 times in later campaign phases.

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Measuring Customer Success Platform Success in Automotive Deployments

 

Birger N. Haug - Automotive - Medium

Oslo, Norway
Automated SMS service reminders Personalized customer communication Customer engagement Marketing automation

Sinch Engage helped Birger N. Haug automate over 15,000 monthly SMS service reminders. The dealership integrated Sinch Engage with HubSpot,... cutting campaign setup time nearly in half. Personalized, vehicle-specific messages now reach customers automatically, reducing errors for those with multiple cars. Transparent reporting lets the team see every message sent. Automated SMS follow email reminders, boosting response rates and ROI.

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Toyota Connected North America (TCNA) - Automotive - Medium

Plano, USA
Contact center modernization Telematics support for drivers Contact center transformation Customer experience management

Twilio Flex helped Toyota Connected North America cut after-call work by 13% and reduce average handle time by 18%. TCNA needed a... flexible contact center to support over 6 million drivers with emergency and convenience features. Twilio Flex enabled fast changes, direct data access, and seamless Salesforce integration. Agents now deliver faster, more consistent support. The platform lets TCNA quickly roll out new features and improve customer experiences.

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Top Stories in Automotive about adoption of Customer Loyalty Management software

 

VIP Auto - Automotive - Medium

Auburn, USA
Customer loyalty program management Customer data-driven personalization Customer engagement Loyalty program management

Clutch helped VIP Auto launch a custom loyalty program across 65 locations. VIP Auto wanted to turn more first-time buyers... into repeat customers. Clutch's CDP and loyalty management tools enabled VIP Auto to use customer data for personalized rewards. 74% of transactions now come from loyalty members. Loyal customers spend 50% more and have a 141% higher lifetime value. The program uses points, cashback, and coupons to drive customer retention and satisfaction.

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MAN Truck & Bus SE - Automotive - Large

Munich, Germany
Global e-invoicing compliance management Supply chain document integration Compliance management Supply chain optimization

Comarch EDI helped MAN Truck & Bus SE digitize outgoing invoices globally. MAN needed to centralize and harmonize services, improve... automation, and cut costs. Comarch ensured compliance with many national e-invoicing laws and integrated all document types into a single EDI system. The project reduced administrative effort and met strict security standards. Comarch also solved a VAT compliance issue in the German XRechnung standard, enabling correct tax reporting.

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Automotive examples of Driving Business Value with Digital Experience Platform

 

Bapcor New Zealand - Automotive - Large

Auckland, New Zealand
Accounts payable automation Invoice reconciliation and processing Accounts payable automation Invoice management

ABBYY IDP helped Bapcor New Zealand automate processing of 17,000 invoices each month. The solution removed overtime costs and reduced... the need for extra staff. Bapcor now completes all reconciliations and pays customers on time. The AP team can see and fix process inefficiencies. Staff are happier and can focus on higher value work.

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Toyota Belgium - Automotive - Very Large

Toyota City, Japan
Digital customer journey optimization A/B testing for campaign effectiveness Customer experience management Digital analytics

Toyota Belgium used Contentsquare to improve its digital customer experience. The team relied on data analytics to understand customer behavior... and optimize every online interaction. They ran A/B tests on campaigns to see what worked and made changes based on real data. Toyota Belgium focused on both technology and talent to stay ahead in the automotive industry. The company made sure digital and physical experiences matched for every customer.

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Automotive Clients Speak: The Impact of deploying Video Platform solutions

 

Motoraty - Automotive - Small

Video content monetization for car advice Content monetization Customer engagement

Motoraty used Dacast to deliver over 1,600 videos to more than 3 million car buyers. The platform enabled Motoraty to... monetize video content and increase revenue. Dacast's user-friendly interface made uploading and managing videos fast and easy. The CEO praised Dacast for its reliable streaming and excellent customer support. Video is now a key part of Motoraty's digital strategy.

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Stellantis - Automotive - Very Large

Amsterdam, Netherlands
Employee training content delivery Live streaming for internal communications Learning and development Corporate communications

Stellantis uses Vimeo to deliver over 350 hours of training content each week to its U. K. employees. The Performance...Academy shifted from in-person to video-based learning, enabling scalable, on-demand education. Vimeo Enterprise supports near-daily live streams and a library of 8,800+ videos, reaching 16,000 unique viewers. This approach helps Stellantis manage training costs and empowers teams with flexible learning options. The company values Vimeo's evolving delivery methods and reporting features.

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Top Stories in Automotive about adoption of Webinar and Conferencing software

 

CARSOME - Automotive - Large

Petaling Jaya, Malaysia
Customer communication automation Lead response management Customer engagement Sales enablement

Bird helped CARSOME boost conversions by over 10% using WhatsApp for customer communication. CARSOME achieved 60% faster response times and... improved lead management. The platform centralized all customer interactions, replacing manual and siloed processes. Automated updates and personalized messages kept customers engaged throughout their journey. CARSOME now tracks communication effectiveness and tailors messages for higher satisfaction.

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Bosch - Automotive - Very Large

Stuttgart, Germany
Remote troubleshooting for automotive repairs Technical hotline video support Customer support automation Field service management

Bosch uses SightCall’s visual support to help mechanics and customers fix product issues remotely. The technical hotline team can see... what the mechanic sees and guide them step by step. SightCall integrates with Bosch’s CRM, making it easy to document service cases. The Bosch Visual Connect app lets customers open tickets and request video support. Bosch improved first contact resolution and reduced time to fix problems. Mechanics feel empowered with self-service tools and fast expert help.

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Measuring Sales Coaching Success in Automotive Deployments

 

AAA Auto - Automotive - Large

Prague, Czech Republic
Multilingual voicebot call routing Customer satisfaction survey automation Customer engagement Contact center automation

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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AAA Auto - Automotive - Large

Prague, Czech Republic
Multilingual voicebot call routing Customer satisfaction survey automation Customer engagement Contact center automation

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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Measuring Marketing Data Intelligence Success in Automotive Deployments

 

Bapcor New Zealand - Automotive - Large

Auckland, New Zealand
Accounts payable automation Invoice reconciliation and processing Accounts payable automation Invoice management

ABBYY IDP helped Bapcor New Zealand automate processing of 17,000 invoices each month. The solution removed overtime costs and reduced... the need for extra staff. Bapcor now completes all reconciliations and pays customers on time. The AP team can see and fix process inefficiencies. Staff are happier and can focus on higher value work.

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Toyota - Automotive - Very Large

Toyota City, Japan
CPC campaign traffic verification Fraud detection in digital marketing Ad fraud prevention Campaign performance monitoring

pragmaticBOX used its Quality algorithm to help Toyota check all traffic sources in their CPC campaigns. They found over 90%... of traffic from some vendors was fake. Toyota removed dishonest vendors and now audits all partners regularly. The solution improved data accuracy and reduced digital fraud risk. Toyota now optimizes media spend and campaign results with better transparency.

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Automotive examples of Driving Business Value with Employee Experience Management

 

Carvana - Automotive - Large

Tempe, USA
High-volume recruiting automation Candidate engagement and feedback Recruitment automation Candidate experience

Sense helped Carvana triple weekly starts for a key entry-level role by automating recruiting tasks. Carvana used Sense to streamline... candidate communication, automate interview scheduling, and launch NPS surveys. Recruiters spent less time on repetitive work and more time building relationships. Candidates enjoyed more flexible, transparent, and self-service options. Carvana improved hiring speed and candidate engagement with Sense’s automation platform.

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CarGurus - Automotive - Large

Boston, USA
Structured hiring process implementation Candidate experience improvement Recruiting operations Interview management

Greenhouse helped CarGurus cut time-to-fill by 18%. The company boosted interview scorecard completion from 40% to 98%. Candidate satisfaction scores... rose by 12%. CarGurus used Greenhouse to create a structured, data-driven hiring process. The team improved hiring manager alignment and made faster, higher-quality decisions. Greenhouse reporting tools and scorecards were key to these results.

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Measuring Demand Generation Success in Automotive Deployments

 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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A leading European automotive company - Automotive - Large

Phone lead attribution across channels Call classification and segmentation Call tracking and attribution Lead generation

Nimbata call tracking helped a leading European automotive company boost qualified calls by 86%. The company struggled to track phone... leads and optimize marketing ROI across multiple channels. Nimbata's solution provided cross-channel attribution, dynamic number insertion, and call segmentation. As a result, they saw a 26% rise in phone calls, 28% more first-time callers, and doubled calls from Google Ads. The company now makes better marketing decisions using accurate call data.

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Automotive examples of Driving Business Value with Personalization

 

SC Styling - Automotive - Small

Sweden
Email capture via gamified signup Lead generation Customer engagement

SC Styling used Triggerbee to launch a car-themed memory game on their website. The goal was to collect emails and... marketing consent from visitors. The campaign achieved an 11.9% form response rate and over 700 signups. 19.7% of participants finished the memory game. Leads are now nurtured through an automated welcome flow in their CRM, Brevo.

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Automotive Clients Speak: The Impact of deploying Public Relations solutions

 

Edmunds - Automotive - Medium

Santa Monica, USA
PR campaign performance measurement Crisis communications strategy Media measurement Brand reputation management

Edmunds used Onclusive to measure the impact of their COVID-19 Response PR campaign. They focused on content quality, audience engagement,... and business impact during the crisis. Edmunds achieved a 57% share of voice and 59% Power of VoiceTM, leading the industry in both volume and quality. Social media amplification reached 68%, and they secured the top spot in target media placements. The campaign helped Edmunds become the first to compile car payment relief options for consumers.

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How Advocacy Marketing is Delivering ROI for Automotive Leaders

 

Renault Group - Automotive - Very Large

Boulogne-Billancourt, France
Employee advocacy program management Brand reputation and engagement Employee advocacy Brand management

Sociabble helped Renault Group double its employee advocacy reach in 2020. The company used Sociabble to unify brand messaging and... boost employee engagement across 170,000 staff in over 130 countries. The platform enabled easy content sharing, multilingual support, and real-time analytics. Renault Group saw first place in share of voice at major motor shows and planted over 400 trees through Sociabble’s CSR program. Employees found the tool simple, fun, and effective for digital communication.

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Top Stories in Automotive about adoption of Display Advertising software

 

Ford - Automotive - Very Large

Dearborn, USA
Contextual advertising for vehicle consideration Customer engagement Advertising effectiveness

GumGum helped Ford promote the Escape PHEV by targeting car shoppers at key decision moments. Using contextual intelligence, Ford reached... consumers actively researching vehicles, not just browsing. The campaign used interactive ad formats to boost engagement. Results included a 93% viewability rate, 3.7 seconds of attention time, and up to 37% interaction rate on Hang Time units. Ford saw a 7% average interaction rate, outperforming standard display ads.

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Automotive Clients Speak: The Impact of deploying Endpoint Security solutions

 

Toyota Connected - Automotive - Large

Plano, USA
Mobility services platform scalability Vehicle data analytics for safety and convenience Mobility services Data analytics

Toyota Connected used AWS to build a scalable mobility services platform. The company needed to handle huge data volumes and... scale to more vehicles and fleets. AWS serverless architecture helped Toyota Connected cut costs by 70–80%. The platform now supports 18 billion transactions per month. This improved safety, convenience, and mobility for drivers and fleet customers.

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How Community Management is Delivering ROI for Automotive Leaders

 

Volvo Construction Equipment - Automotive - Very Large

Gothenburg, Sweden
Customer community engagement Qualitative customer feedback collection Customer engagement Market research

Volvo Construction Equipment used CMNTY to build a global customer community. They needed a faster, more agile way to gather... customer feedback than traditional surveys. CMNTY's mobile-first platform let Volvo connect with customers worldwide and enabled two-way conversations. Customers liked having a place to share their experiences and felt Volvo was more approachable. The team used CMNTY tools for polls, blogs, and online focus groups to improve customer engagement.

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Top Stories in Automotive about adoption of Proposal Management software

 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Top Stories in Automotive about adoption of Digital Signage software

 

Altorfer Caterpillar - Automotive - Large

Iowa, USA
Corporate interior branding Wayfinding signage design Branding and signage Workplace experience

Presentations Inc helped Altorfer Caterpillar update their office lobby and public areas. The team designed and installed custom wall murals... and 3D signage. They used brand colors and wayfinding signs to guide visitors and staff. Frost acrylic panels shared the company's history and mission. The new branding made the space more welcoming and unified.

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Top Stories in Automotive about adoption of Digital Advertising Platform software

 

Houston Hyundai Auto Group - Automotive - Medium

Houston, USA
CTV advertising for auto dealerships Website traffic quality improvement Customer acquisition Advertising campaign measurement

MNTN Performance TV helped Houston Hyundai Auto Group improve their digital marketing. The auto group used MNTN to run connected... TV ads and track campaign results. They saw an 81% month-over-month improvement in cost per acquisition. Average raw conversions increased by 24%. Cost per visit improved by 15% and site visits rose by 11%. The platform made it easy for a small team to drive quality web traffic and measure impact.

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Top Stories in Automotive about adoption of Presentation Software software

 

GAC Group - Automotive - Very Large

Guangzhou, China
Intelligent manufacturing process optimization R&D collaboration and automation Manufacturing automation AI-driven product development

GAC Group partnered with Huawei to drive intelligent manufacturing in the automotive sector. They used Huawei's cloud, AI, and network... solutions to boost R&D and production. GAC improved R&D efficiency by over 30% and upgraded nearly 4,000 desktops, raising O&M efficiency by 80%. The collaboration enabled advanced data collaboration, AI integration, and robust digital infrastructure. GAC reduced prototype needs by one-third and cut R&D costs, setting a benchmark for digital transformation in automotive manufacturing.

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Automotive Clients Speak: The Impact of deploying Referral Marketing solutions

 

SIR Glass - Automotive - Small

Portland, USA
Partner referral program automation CRM integration for referral tracking Referral program management Sales enablement

SIR Glass used Referral Rock to automate their partner referral program. They replaced manual spreadsheets and forms with an integrated... solution that connects to their CRM, ServiceM8. The new process lets partners track referrals and receive automated rewards via PayPal. SIR Glass now generates over 30 new referral sales each month. They save 4 hours of manual work weekly and thousands of dollars by switching to automation.

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How Sales Intelligence is Delivering ROI for Automotive Leaders

Järvileasing - Automotive - Small

Porvoo, Finland
Sales prospecting and lead targeting Meeting booking process optimization Sales prospecting Lead generation

Vainu helped Järvileasing quadruple their booked meetings. The company saw a 350% increase in their call-to-meeting hit rate. Revenue grew... by 600% within a year of using Vainu. Järvileasing used Vainu to target prospects more accurately with filters like location and vehicle data. The sales process became more systematic, leading to fast ROI and scalable growth.

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How POS is Delivering ROI for Automotive Leaders

 

Kooks Headers & Exhaust - Automotive - Small

Statesville, USA
Ecommerce platform migration for B2B/B2C Real-time inventory integration Ecommerce platform migration Inventory management

Shopify helped Kooks Headers & Exhaust boost their ecommerce with a 22% higher conversion rate and a 38% lower total cost of ownership. Their old website... was slow and lacked B2B features, analytics, and real-time inventory. With Shopify and Uncap, Kooks unified B2C and B2B sales, improved product search, and integrated ERP for live inventory. The new platform made ordering easier for wholesale and retail customers. Kooks' sales and marketing teams now work faster and smarter with better tools and data.

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Top Stories in Automotive about adoption of Publisher Ad Management software

 

AAA Northeast - Automotive - Large

Providence, USA
Knowledge management for call centers Knowledge management Customer service

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.

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Automotive examples of Driving Business Value with Visitor Management

 

A leading auto parts retailer - Automotive - Very Large

Centralized reporting for operations Downtime tracking and reduction Operations and maintenance Workplace experience

Eptura helped a leading auto parts retailer manage 28 distribution centers and over 29,000 employees. The company used Eptura's centralized... reporting to track budgets and technician performance. Real-time notifications and offline capabilities kept operations running smoothly. Downtime was reduced and efficiency improved across all centers. The retailer set a new standard for operational excellence in the automotive sector.

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Top Stories in Automotive about adoption of Tag Management software

 

One of the largest automobile manufacturers in the world - Automotive - Very Large

Personalized paid media optimization Customer journey orchestration Digital marketing

Supermetrics Data Activation helped one of the world's largest automotive manufacturers boost purchase rates by 11% during the COVID-19 pandemic. The company used... behavioral data to personalize ads across Facebook, Google, and programmatic channels. This approach led to a 46% increase in qualified leads and a 40% reduction in media budget. Cost per lead dropped by 81% in just three months, far exceeding the original target. The brand shifted to more online, personalized customer experiences.

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Automotive Clients Speak: The Impact of deploying Sales Analytics solutions

 

AAA Auto - Automotive - Large

Prague, Czech Republic
Multilingual voicebot call routing Customer satisfaction survey automation Customer engagement Contact center automation

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.

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Top Stories in Automotive about adoption of Cross Channel Advertising software

 

Audi - Automotive - Very Large

Ingolstadt, Germany
Test drive lead generation Cross-device audience targeting Lead generation Audience segmentation

Audi used Appier’s CrossX AI to target high-value users across devices. The goal was to get more test drive leads... for the Audi A4 Sustain. Appier’s solution identified users over 30 and those interested in luxury cars. Audi saw a 23-48% higher conversion rate for cross-screen users. The cross-screen click-through rate was also 34% higher than single-screen.

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How Location Based Marketing is Delivering ROI for Automotive Leaders

 

Copart - Automotive - Large

Dallas, USA
Call center performance monitoring Coaching workflow management Contact center management Employee performance management

LevelEleven helped Copart improve call quality and coaching consistency in its QA call center. Supervisors used real-time scorecards to monitor... agent performance and provide structured feedback. Dashboards gave leaders visibility into trends and areas needing support. Agents understood expectations better, which increased accountability. LevelEleven streamlined workflows and became central to Copart’s performance culture.

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Measuring Calendar Success in Automotive Deployments

 

Ford - Automotive - Very Large

Dearborn, USA
Business process automation Customer engagement optimization Sales automation Customer experience management

OSF Digital used a Salesforce multi-cloud solution to help Ford. The project aimed to boost efficiency and improve customer engagement.... Ford saw better business operations and higher customer satisfaction. Sales performance also improved. The solution focused on automation and digital transformation for the automotive industry.

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Measuring Website Builder Success in Automotive Deployments

 

AEC Solutions - Automotive - Small

St Catharines, Canada
SharePoint intranet customization Centralized internal communications Intranet modernization Employee communication

BindTuning Intranet helped AEC Solutions transform their SharePoint intranet. AEC wanted a better look, easier navigation, and stronger branding. BindTuning... delivered a custom theme, branded navigation, and new web parts for news, documents, and personal content. Employees now find information faster and enjoy a more personal, user-friendly experience. The new intranet reduced email traffic and became the main hub for company news and files.

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How Channel Partner Management is Delivering ROI for Automotive Leaders

 

a major automotive retailer - Automotive - Large

Conversational AI platform validation CRM integration testing Contact center automation AI platform evaluation

AMC Technology provided a sandbox environment for a leading North American automotive retailer to test conversational AI platforms. The retailer wanted... to automate contact center tasks and improve customer service with intelligent virtual assistants. AMC Technology enabled safe evaluation of Amazon Lex, Microsoft Copilot, and Salesforce Agentforce for CRM integration and real-time use. Testing revealed latency issues and integration challenges, helping the retailer avoid premature investment. The project built executive confidence and set a clear roadmap for future AI deployment.

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Automotive Success stories in Driving ROI and Results using Sales Training and Onboarding solutions

 

RPM - Automotive - Medium

Detroit, USA
Employee onboarding and training Compliance documentation management Learning management systems Employee training

ELB Learning helped RPM overhaul its learning and development with the Rockstar Learning Platform. RPM cut training build times from... up to 6 weeks to just days. 95% of US employees completed at least one course in 4 months. The new LMS became the single source of truth for job aids and compliance. Leaders now get clear progress reports, driving accountability and continuous improvement.

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How Channel Marketing is Delivering ROI for Automotive Leaders

 

Honda - Automotive - Very Large

Torrance, USA
Local marketing asset management Brand compliance for dealer networks Channel marketing Digital asset management

Honda needed to improve local marketing for its dealer partners. Their old ad-builder site was outdated and had noncompliant assets.... Ansira redesigned the portal with features like asset customization, reporting, and single sign-on. The new system made it easier for dealers to find and use brand-compliant assets. Honda now protects its brand and supports local marketing with streamlined processes.

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Measuring Sales Forecasting Success in Automotive Deployments

 

Kawasaki - Automotive - Large

Kobe, Japan
Inventory optimization for logistics Demand forecasting for supply chain Supply chain optimization Inventory management

TransImpact helped Kawasaki free up millions of dollars in inventory. The solution made it possible for Kawasaki to justify hiring... a new employee. Their forecasting software improved inventory visibility. Kawasaki's logistics and parts management team saw clear benefits from using TransImpact. The company gained better control over inventory and planning. This led to stronger margins and operational improvements.

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