Gold's Gym
- Health, Wellness And Fitness
- Medium
Dallas, USA
Gleantap helped Gold's Gym boost member engagement using automated email and SMS campaigns. Over 500 new members joined through referral... campaigns. One franchise saw 64 out of 323 people return after a single text. Automated onboarding, upgrade, and win-back campaigns increased retention and revenue. Gold's Gym streamlined communication and grew memberships with Gleantap's marketing platform.
Waystar used Totango to manage client success and reduce customer churn by 20%. The company focused on prioritizing risk in... its growing business. Totango helped Waystar become a trusted advisor to its customers and leadership. Their SaaS platform simplifies healthcare payments for clients. The partnership improved customer retention and business stability.
U.S. organization of psychology specialists
- Health, Wellness And Fitness
SupportYourApp provided 24/7 customer support outsourcing for a U. S. psychology organization launching a digital product. The client needed consultants...with C2-level English and academic writing skills for high-quality live chat and email support. SupportYourApp quickly sourced and trained the team, who integrated with the client and improved processes. The team achieved a 4-minute live chat and 30-minute email response time, meeting all SLAs and building trust for future growth.
Cin7
- Information Technology And Services
- Medium
Auckland, New Zealand
Cin7 used ChurnZero to cut customer churn by 60% quarter over quarter. The Cin7 team unified customer data and automated... digital campaigns with ChurnZero. They targeted customer segments and drove adoption using real-time usage insights. ChurnZero helped Cin7 scale customer success operations without hiring more staff. The team now shares customer success data across the company and plans to expand digital engagement for growth.
Sohonet
- Information Technology And Services
- Medium
London, UK
Kapta helped Sohonet improve their account planning process. Sohonet needed to better manage large key accounts as they grew. Kapta... provided a solution to align goals and standardize processes. This led to higher client engagement and improved customer satisfaction. Sohonet nearly tripled their revenue using Kapta's key account relationship management tools.
Instruqt
- Information Technology And Services
- Small
Amsterdam, Netherlands
Vitally’s AI-powered platform helped Instruqt speed up customer onboarding and improve customer success. Instruqt fully implemented Vitally in 4-5 weeks,... with AI features delivering value within days. The team replaced manual tasks with automation, saving hours each week. Real-time account health and journey mapping improved visibility and forecasting. Instruqt scaled customer success operations without adding headcount.
Driving ROI and results: Understanding the Impact of Customer Success Platform in Marketing And Advertising
SWETI Marketing
- Marketing And Advertising
- Small
USA
Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could... handle high-volume campaigns and provide detailed analytics. Sinch enabled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.
Startdeliver helped Fibbl cut admin work by 50%. Fibbl used shared spaces and customer health features to improve onboarding and... project transparency. The solution made it easier to track customer status and report on KPIs. Customers became more engaged and onboarding time dropped. Fibbl now spends less time on manual tasks and updates.
The Customer Success Platform Blueprint for Better Selection Decisions in Telecommunications
Install Pros
- Telecommunications
- Small
UK
Superchat helped Install Pros grow revenue by 66% without extra ad spend. The automated platform now processes hundreds of leads... daily, qualifying prospects 24/7. Team members use templates and a universal inbox to reply faster and keep service personal. WhatsApp integration keeps Install Pros visible to customers. The system lets staff work from anywhere and ensures every inquiry gets a response. Automated review requests and reminders streamline the installation process.
A B2B company in the telecom industry
- Telecommunications
Glynk helps a B2B telecom company run an online customer community. The community serves about 900,000 users and is just... over a year and a half old. It answers 63% of all customer questions. This leads to support cost savings of more than 660,000 Euros per year. The company updates its knowledge base with both company and user content. They are now seen as thought leaders in their industry.
Driving ROI and results: Understanding the Impact of Customer Success Platform in Insurance
Beyond Insurance
- Insurance
- Small
USA
ClientSuccess helped Beyond Insurance cut its time to full product adoption from 1. 5 years to 6–9 months. The platform...unified customer data and standardized the customer success process. Beyond Insurance used health scores and lifecycle playbooks to improve onboarding and retention. Teams saw faster results and better customer engagement. The software made it easier to manage accounts and reduce churn.
Customer Success Platform in Action in Real Estate
Vacasa
- Real Estate
- Large
Portland, USA
Vacasa used Twilio Segment to unify customer data and personalize marketing campaigns. They implemented SMS and email to deliver timely... check-in codes and promotional messages. With SendGrid, Vacasa built targeted email programs and improved campaign performance. Personalized campaigns led to 3-10x more guest bookings and over 21% open rates on emails. Segment enabled smarter decisions and higher engagement across channels.
The Latest Customer Success Platform Deployments delivering value in Education
Manchester Metropolitan University
- Education
- Very Large
Manchester, UK
Freshservice helped Manchester Metropolitan University replace siloed systems with one unified platform for 45,000 students and staff. Nearly 90 teams... now use shared metrics, SLAs, and live reporting. The rollout improved collaboration and reduced duplicate work. University leadership rated the implementation 10 out of 10. A major student records system launch was managed smoothly with Freshservice. The platform created a single portal for all service requests.
The Customer Success Platform Blueprint for Better Selection Decisions in Computer Software
Appcues
- Computer Software
- Medium
Wynter helped Appcues improve their conversion rate by 73% through targeted B2B message testing. Appcues used Wynter to test and... refine their homepage messaging with feedback from product managers and marketers. The feedback revealed unclear messaging and design issues, leading to a full rewrite and redesign. Appcues also used Wynter’s Buyer Intelligence Survey to better understand customer pain points. The result was messaging that resonated and drove measurable growth.
U.S. Department of Energy
- Government Administration
- Very Large
Washington, USA
Ringorang helped the U. S. Department of Energy drive energy conservation among utility customers in Nevada, Michigan, and Texas. The...program used Ringorang's platform to deliver customer education and encourage energy-saving actions. Engagement increased by 1,200% over historical norms. Low-income Michigan customers reduced peak-time energy use by 22%. Nevada customers saved over $1.5 million on energy bills. Texas participants took energy-saving actions at double the industry rate.
Customer Success Platform in Action in Other Industries
Forma
- Benefits Administration
- Medium
Walnut lets Forma create custom, interactive sales demos fast. Forma needed to show their flexible employee benefits platform to each... buyer in a unique way. Walnut's demo platform helped them save hundreds of hours and boost sales team adoption. Now, Forma qualifies leads better and gives prospects hands-on product experiences early. Walnut's features, like variables, make demo creation quick and easy for the whole team.
Driving ROI and results: Understanding the Impact of Customer Success Platform in Human Resources
ADP
- Human Resources
- Very Large
Roseland, USA
ADP could not see a full view of each client. Gainsight gave ADP more visibility into customer relationships. This helped... ADP understand clients better. ADP can now reach more customers. Gainsight made it easier for ADP to manage customer data. ADP plans to expand its client base using Gainsight.
The Latest Customer Success Platform Deployments delivering value in Restaurants
Laurenzo's El Tiempo Cantina
- Restaurants
TalkToTheManager helps Laurenzo's El Tiempo Cantina get real-time feedback from customers by SMS. The restaurant uses the tool to talk... with guests and fix problems fast. The service keeps phone numbers private for both managers and customers. Roland Laurenzo, President, says customers love the tool and it is a must-have for restaurant owners. Since using TalkToTheManager, they have kept more guests happy and improved their service.
Customer Lobby helped Simply Magic Chem-Dry automate their marketing. Before, the team spent a lot of time sending postcards and... emails by hand. With Customer Lobby, the process is now automatic and connects to Quickbooks. The system sends reminders to customers for repeat service. It also makes it easy to collect online reviews. The owner says Customer Lobby saves time and brings in more testimonials.
Front helped Trusted Health scale its healthcare staffing marketplace. The team uses shared inboxes and automated workflows to manage high... volumes of clinician and facility conversations. Advocates and account managers now handle more conversations per person, without losing quality. Front’s routing and automation ensure seamless handoffs and fast payroll support. Trusted Health grew its business without increasing headcount at the same rate.
