Gainsight Platform
SaaS Platform Built for Customer Success
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
Vendor: Gainsight
Founded: 2011
Company Size: 251-500
HQ Location: 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Financials: SERIES E
Totango
Customer Success & Customer Retention Software with an all-in-one Customer OS.
Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.
Vendor: Totango
Founded: 2010
Company Size: 101-250
HQ Location: 1200 Park Place, Suite 200 San Mateo, CA 94403
Financials: SERIES D
ChurnZero
Customer Success Software For Growing SaaS ...
ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.
Vendor: ChurnZero
Company Size: 11-50
HQ Location: 740 15th St NW, #8, Washington, District of Columbia 20005, US
Financials: SERIES B
Front
Customer Communication hub connecting all communication channels
Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.
Vendor: FrontApp
Founded: 2013
Company Size: 51-100
HQ Location: San Francisco USA
Financials: SERIES D
Linkedin Talent
Recruiting Solutions for the Perfect Hire
Linkedin Talent is a Recruiting tool that helps to hire and develop the team. It helps to quickly find, connect with, and manage candidates. Develops employee's skills with the online learning platform, and also helps to measure and improve employee engagement.
Vendor: Linkedin
Founded: 2003
Company Size: 1001-5000
HQ Location: 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043
Financials: PRIVATE
Freshdesk Customer Success
Customer Success Software to strengthen customer relationships
Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.
Vendor: Freshworks
Founded: 2010
Company Size: 1001-5000
HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Financials: SERIES H
Gainsight CS
Customer Success Software to Retain and Grow Customers at Scale
Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.
Vendor: Gainsight
Founded: 2011
Company Size: 251-500
HQ Location: 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Financials: SERIES E
SuccessCOACHING
Customer Success training for CSMs to reduce churn, and drive more renewals
SuccessCOACHING is a Customer Success Training tool with proven techniques to reduce churn, increase user adoption, and drive more renewals. It helps with online customer success training, live virtual training boot camps, certificate programs, and more.
Vendor: SuccessCOACHING
Company Size: NA
HQ Location: 809 Laurel St., San Carlos, CA 94070, US
Financials: NA
Sinch
SMS Messaging, Voice, Video & Verification APIs
Sinch is a cloud communications platform that brings businesses and people closer with tools enabling personal engagement. It lets businesses reach every mobile phone, through mobile messaging, voice, and video. It is designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice.
Vendor: Sinch
Company Size: 251-500
HQ Location: Lindhagensgatan 74 112 18 Stockholm Sweden
Financials: IPO
Squelch
Elevate your customer experience
Vendor: Squelch
Company Size: 11-50
HQ Location: Redwood City, CA US
Financials: SERIES A
Superchat
The messaging platform
Vendor: Superchat
Company Size: 11-50
HQ Location: Berlin, DE
Financials: SERIES A
Churn360
AI driven Customer Success Platform for SaaS
Churn360 is an AI Driven Customer Success Software that combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer.
Vendor: Kovai.co
Company Size: 51-100
HQ Location: Planwell House, Edgington Way, Sidcup, DA14 5BH
Financials: PRIVATE
Twilio Programmable SMS
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio Programmable SMS is an SMS Marketing Software that allows the user to send and receive text messages globally with the API that over a million developers depend on. It delivers SMS alerts, notifications, and reminders with the Programmable Messaging API.
Vendor: Twilio
Founded: 2008
Company Size: 1001-5000
HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105
Financials: IPO
Speakpipe
Voice messaging software for website visitors to leave contact details, feedback or testimonial directly on website
Speakpipe is a web-based tool that allows users to interact with the audience via voice messages. It allows customers, podcast listeners, blog readers and fans to send voice messages (voicemail) right from a browser without any phone. It helps to increase interaction with the audience.
Vendor: Speakpipe
Company Size: NA
Financials: PRIVATE
TalkToTheManager
TalkToTheManager - Real-time Anonymous Customer ...
Vendor: TalkToTheManager
Company Size: 1-10
HQ Location: Seattle, WA United States.
Financials: PRIVATE
Cordlogue
Smart Customer Success Software to Boost Revenue
Cordlogue is a cloud-based customer success management software that helps customer success teams to automate customer engagement using actionable insights. It empowers the customer success team with encapsulated metrics on product adoption, customer satisfaction, churn, revenue and manages teams’ performance.
Vendor: Cordlogue
Company Size: 2-10
HQ Location: 651 N Broad St, Middletown, Delaware
Financials: PRIVATE
IFS Customer Engagement
Empowering businesses to deliver faster, smarter customer service
IFS Customer Engagement enables businesses to deliver a faster, smarter service through any contact channel. It combines an omni-channel contact center with CRM in a single, configurable, and is empowered to deliver rapid service.
Vendor: IFS
HQ Location: 300 Park Boulevard, Suite 555, Itasca, IL 60143 US
Successeve
Customer Lifecycle Management to increase growth with more customers.
Successeve is a Product-led Customer Management Platform that helps companies monitor customer health and activity, opening doors for more sales opportunities. It helps to maximize customer conversion and product adoption and prevent churn. Small, medium and large companies make use of the software.
Vendor: Successeve
Company Size: 11-50
Financials: SEED
Wynter
Message Testing and Go-to-Market Research Platform
Wynter is the fastest way to discover how the messaging is resonating with real people in the market. Gets the data from real people on where the messaging misses the mark, to fix it and convert more customers. It’s a messaging research tool to improve the product messaging and copy in a data-informed way, and also understand what the customer problems are.
Vendor: Wynter
Company Size: 1-10
HQ Location: 901 S Mo Pac Expy, Suite 150, Barton Oaks Plaza One, Austin, TX 78746, US
Financials: PRIVATE
Glynk
Online Community Platform
Vendor: Glynk
HQ Location: 6192 Coastal Highway, Lewes, Delaware 19958
Cx MOMENTS
Instant insights from customer support | Cx Moments
Vendor: Cx MOMENTS
Company Size: 02-10
HQ Location: Block 3, Blackrock Business Park, Blackrock, Dublin IE
Financials: PRIVATE
BusyLamp
Modern Legal Operations Software
Vendor: BusyLamp
Company Size: 51-200
HQ Location: Friedensstraße 11, Frankfurt, 60311, DE
Financials: PRIVATE
Trustfuel
Trust Fuel - Software And Clients Management
Vendor: Trustfuel
Company Size: 1-10
HQ Location: California, USA
Financials: SEED
CustomerLobby
Manage and Publish Online Reviews from their clients
Vendor: CustomerLobby
Company Size: 51-100
HQ Location: Broadway Suite 725 Oakland, CA 94612
Financials: PRIVATE