Gainsight CS Overview
Gainsight-CS drives customer retention and revenue growth by offering a complete view of customer health. Journey orchestration and success plans are fueled by AI and the largest CS community.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Forecasting, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS works with different mediums / channels such as Mobile, and Mobile App,
Gainsight CS's features include Automation, Feedback Surveys, Personalization, etc.
Reviews
"We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight." - Ed Daly
Gainsight CS, ChurnZero, Freshdesk Customer Success, Totango, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Gainsight CS is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Gainsight CS Use Cases
How efficiently Does Gainsight CS manage your Engagement Management?
"...The benefits of analytics and engagement functions within one platform...." Case Study athenahealth
How does Gainsight CS facilitate Customer Feedback Management?
"...athenahealth Drives a 25-Point NPS Improvement and Increases Customer Retention by 3%...." Case Study athenahealth
What makes Gainsight CS ideal for Forecasting?
What makes Gainsight CS ideal for Workflow Management?
What makes Gainsight CS ideal for Playbook Creation?
33+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly |
|
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By Ben Michael |
|
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ed Daly Senior Director of Global Customer Success CISCO |
We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly |
|
Ben Michael Senior Manager, Customer Success jamf |
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By Ben Michael |
|
Eric Foster Head of Customer Success RiskIQ |
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TessianRead More |
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Case Study BoxRead More |
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Case Study VonageRead More |
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.
It consolidates data from multiple sources into a central view, enabling the teams to quickly and easily access a holistic view of their customer and create an assessment of health across all types of interactions and data. It also equips customer-facing teams with context and alignment, boosts efficiency with prescriptive workflows and proactive alerts, and stays organized with a strategic plan to achieve customer outcomes.
Its features include essential information about every customer, capture every dimension of customer health, view of every customer interaction, reporting, and dashboards, and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for engagement management and customer feedback management
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight Feeds
A (Really) Deep Dive Into My Biggest Takeaways from Every Customer Education Session at Pulse
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and puppies. This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. I will warn you, though, there’s a lot here, so buckle up, grab some popcorn, and dive in. Session: Human-Centered Education—HubSpot’s Winning Formula for Customer Success Courtney Sembler, Director of the HubSpot Academy If you’ve never met Courney Sembler, allow me to virtually introduce you. With nearly a decade at HubSpot in a variety of roles, Courtney now serves as the Director of HubSpot Academy. Her mission? Create a global learning community through content, experiences, and credentials that help HubSpot increase product adoption, maximize career potential, and expand HubSpot’s market reach—and it’s safe to say she’s accomplished that. She’s a digital customer education rockstar in every sense, so I was understandably excited for her session that dove into […]
The post A (Really) Deep Dive Into My Biggest Takeaways from Every Customer Education Session at Pulse appeared first on Gainsight Software.
Supercharge Your CS Team to Boost Customer Value
If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS and AI, Gainsight. If you’re the TL;DL type (Too Long; Didn’t Listen), don’t worry, we got you. Let’s dive into the main points. Defining Customer Value To define customer value, you first have to ask: What does success look like to your customers? Success is more than just a checklist of features adopted or a routine engagement—it’s the tangible business outcomes that customers achieve with your help. These tangible outcomes include quantifiable efficiency increases, booked retention and expansion revenue, or even a reduced cost to serve (CTS). To nail this down, you need to get up close and personal with your customers’ business processes and challenges. Focusing on the customer’s needs and aligning your strategy with their overarching business metrics is essential to defining customer value. Additionally, you […]
The post Supercharge Your CS Team to Boost Customer Value appeared first on Gainsight Software.
Gainsight Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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