Customer stories

Product Business Settings

Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services industries and is widely used by Mid Market, Enterprise, and Large Enterprise.

Integrations

CRM
Team Collaboration

Gainsight CS Product Overview

Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.

How satisfied the customers are with Gainsight CS use-cases

Reviews

"Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process." - BEN MICHAEL
"By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive." - Roelf Kuitse

Gainsight CS Customer Insights, Testimonials and Case Studies

How can Gainsight CS enhance your Customer Feedback Management process?

How does Gainsight CS facilitate Onboarding?

Why is Gainsight CS the best choice for Automated Playbooks?

What solutions does Gainsight CS provide for Workflow Management?

What solutions does Gainsight CS provide for Customer Success Management?

What is Gainsight CS?

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.

Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.

What is Gainsight CS used for?

Gainsight CS is a Customer Success Platform Software mainly used by its customers to Improve Customer Visibility and Reduce Chrun by Customer Feedback Management, Onboarding and Automated Playbooks .

What are the top features of Gainsight CS?

Dashboard, Feedback surveys and Alert on key customer events are some of the top features of Gainsight CS.

Who uses Gainsight CS?

Gainsight CS is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gainsight CS alternatives?

ChurnZero, Sinch, TalkToTheManager and Front are popular alternatives for Gainsight CS.

Where is Gainsight CS located?

Gainsight CS is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Gainsight CS testimonial

BEN MICHAEL

SR.MANAGER, CUSTOMER SUCCESS

Jamf

Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL
Gainsight CS testimonial

Roelf Kuitse

Manager, Customer Success Organization

Imprivata

By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse
Gainsight CS testimonial

Adrian Beni

VP Product

Infobip

We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni
CUSTOMERS TESTIMONIALS
Gainsight CS testimonial

BEN MICHAEL

SR.MANAGER, CUSTOMER SUCCESS

Jamf

Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL
Gainsight CS testimonial

Roelf Kuitse

Manager, Customer Success Organization

Imprivata

By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse
Gainsight CS testimonial

Adrian Beni

VP Product

Infobip

We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni

Oleeo - Technology

Gainsight helped Oleeo build a scalable community platform. Oleeo used Gainsight Customer Communities and Product Experience. The new platform increased customer engagement. Oleeo also saw a strong r...eturn on investment. Gainsight made it easy for Oleeo to connect with customers and improve product adoption.

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Iodine Software - Healthcare

Gainsight Customer Education helped Iodine Software improve user engagement and training. Iodine used Gainsight to digitize onboarding and education. 50% of their customers engaged with the LMS. They... achieved a 91% course completion rate. Their average CSAT score reached 83%. This led to better user proficiency and operational efficiency.

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Deltek - Information Technology And Services - Very Large

Gainsight Customer Success and Product Experience helped Deltek boost net revenue retention by 11 points. Deltek scaled each customer success manager from 100 to 500 accounts. Customer insights from ...Gainsight PX drove this growth. Deltek saw a 5x increase in CSM account ratio. Renewal rates improved as account coverage expanded.

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Gainsight - Computer Software

Gainsight used the inSided community platform to improve their product feedback process. They wanted to make customer feedback central to product development. Gainsight got buy-in from customer succe...ss, support, and product teams. They used gamification to encourage feedback and rewarded active users. In 2019, they gathered and implemented over 70 customer ideas from the community. This helped Gainsight close the feedback loop and improve customer experience.

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Reviewpro Reputation - Hospitality Technology

Gainsight helped Reviewpro Reputation improve customer health by 17%. The company used Gainsight's Customer Success platform to stop churn. Reviewpro Reputation is a hospitality technology leader. Th...e solution focused on driving retention and expansion. Gainsight enabled better user adoption and product analytics.

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Currencycloud - Financial Services - Medium

Gainsight Customer Success tools helped Currencycloud improve customer experience management. The team used Scorecards, Timelines, and Rolling NPS to track customer health and spot trends. Gainsight ...made the Customer Success team more efficient by reducing manual data work. CSMs now focus on high-priority accounts and prevent churn. Gainsight's platform and thought leadership changed Currencycloud’s customer success strategy.

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What It's Like to Work at Gainsight | Gainsight

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Peers used Gainsight CS for customer feedback management and onboarding

Gainsight CS Features

  • Low
  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)

Software Failure Risk Guidance

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for Gainsight CS

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight CS

Gainsight, Inc News

Partnership
 

Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl

Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.

Product
 

Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube

Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.

Executive
 

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

Product
 

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E