Gainsight CS Overview
Gainsight-CS drives customer retention and revenue growth by offering a complete view of customer health. Journey orchestration and success plans are fueled by AI and the largest CS community.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Forecasting, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS works with different mediums / channels such as Mobile. and Mobile App.
Gainsight CS's features include , Feedback Surveys, Personalization, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process." - Ben Michael
Gainsight CS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Gainsight CS is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Gainsight CS Use Cases
How does Gainsight CS facilitate Engagement Management?
What benefits does Gainsight CS offer for Customer Feedback Management?
What benefits does Gainsight CS offer for Forecasting?
Why is Gainsight CS the best choice for Workflow Management?
How does Gainsight CS address your Playbook Creation Challenges?
33+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By Ben Michael |
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ben Michael Senior Manager, Customer Success jamf |
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By Ben Michael |
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Jeffrey Coleman Director of Customer Success SurveyMonkey |
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
Case Studies
Case Study Tessian
Case Study Greenhouse Software
Case Study Kount
Case Study Box
Case Study Mission Cloud Services
Case Study Singular
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.
It consolidates data from multiple sources into a central view, enabling the teams to quickly and easily access a holistic view of their customer and create an assessment of health across all types of interactions and data. It also equips customer-facing teams with context and alignment, boosts efficiency with prescriptive workflows and proactive alerts, and stays organized with a strategic plan to achieve customer outcomes.
Its features include essential information about every customer, capture every dimension of customer health, view of every customer interaction, reporting, and dashboards, and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for engagement management and customer feedback management
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
Gainsight Completes Two Acquisitions To Accelerate The
Gainsight has acquired Erica Kuhl Consulting and ModerateKit to strengthen its customer community, learning, and in-app experience solutions. Erica Kuhl, known for building Salesforces Trailblazer Community, joins as EVP and GM of a new business unit. These moves follow Gainsights recent Skilljar acquisition, advancing its unified, AI-driven customer experience platform.
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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