Gainsight CS Overview
This is a summary of the comprehensive capabilities and benefits of Gainsight CS based on over 545 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Gainsight CS, SuccessCOACHING, ChurnZero, Freshdesk Customer Success, Totango, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Gainsight CS is right for your needs? Our Cuspera AI engine can evaluate how Gainsight CS fits your specific business needs, industry, and context. Get your personalized assessment report today.
Gainsight CS supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Forecasting
- Workflow Management
- Playbook Creation
Gainsight CS can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Customer Life Time Value, Improve Stakeholder Relations, etc. It can help manage these activities if you use Mobile and Mobile App for these needs. As a solution, Gainsight CS's capabilities include Automation, Feedback Surveys, Personalization, etc.
Gainsight CS was founded in 2011. Computer Software Vertical is its biggest customer base.
Reviews
"The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. " - Tom Wix
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Gainsight CS.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Forecasting , as the business use cases that they have been most satisfied while using Gainsight CS.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile and Mobile App |
3.73/5 ★ |
"...Engage the broader organization to address customer risk...." Case Study Intelex |
| engaging and following up |
3.92/5 ★ |
"...UsefulThis particular engagement informed users of the new mobile app...." Here s How to Create Effective In-App Engagements You Can TRUSt |
| Customer Feedback Management |
4.67/5 ★ |
"...Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion...." Case Study Box |
| measuring net promoter score |
4.21/5 ★ |
"...athenahealth Drives a 25-Point NPS Improvement and Increases Customer Retention by 3%...." Case Study athenahealth |
| measuring customer satisfaction |
4.09/5 ★ |
"...Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion...." Case Study Box |
| Forecasting |
4.33/5 ★ |
"...Easily forecast renewals...." Case Study Kount |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile and Mobile App |
3.73/5 ★ |
"...Engage the broader organization to address customer risk...." Case Study Intelex |
|
| engaging and following up |
3.73/5 ★ |
| Customer Feedback Management |
4.67/5 ★ |
"...Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion...." Case Study Box |
|
| measuring net promoter score |
4.67/5 ★ |
| measuring customer satisfaction |
4.67/5 ★ |
| Forecasting |
4.33/5 ★ |
"...Easily forecast renewals...." Case Study Kount |
|
33+ more Business Use Cases
Our AI advisor, Wyz, harnessed 545 insights from peers and experts to help you assess how these Gainsight CS use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
|
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom Wix Director of Customer Success Operations Alfresco |
The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
Jeffrey Coleman Director of Customer Success SurveyMonkey |
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
|
Steven Doty Enterprise and Education Sales Operations Rosetta Stone |
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study IntelexRead More |
|
Case Study EcoOnlineRead More |
|
Case Study Ping IdentityRead More |
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Gainsight CS to Enhance customer relationships and Acquire customers
Gainsight CS Alternatives
Peer and Expert Opinion on Features
for Gainsight CS
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Automation | Read Reviews (13) |
| Feedback surveys | Read Reviews (13) |
| Personalization | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Dashboard | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Automation | Read Reviews (13) |
| Feedback surveys | Read Reviews (13) |
| Personalization | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Dashboard | Read Reviews (7) |
IT and Other Capabilities
for Gainsight CS
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (29) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (29) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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