Gainsight CS Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us." - Jeffrey Coleman
Gainsight CS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Gainsight CS Use Cases
What benefits does Gainsight CS offer for Customer Feedback Management?
What benefits does Gainsight CS offer for Onboarding?
How does Gainsight CS address your Automated Playbooks Challenges?
How can Gainsight CS optimize your Workflow Management Workflow?
Why is Gainsight CS the best choice for Customer Success Management?
68+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeffrey Coleman Director of Customer Success Survey Monkey |
When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
|
Dino Kuckovic Customer Experience Manager Falcon |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Roelf Kuitse Manager, Customer Success Organization Imprivata |
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse |
Case Studies
CASE STUDY Zywave
CASE STUDY Zendesk
CASE STUDY Procore
CASE STUDY Zenefits
CASE STUDY Smartsheet
CASE STUDY Qualia
Video
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for customer feedback management and onboarding
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight CS Integrations
Gainsight CS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight CS
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Gainsight Amplifies Commitment to Accessibility With Updates to Customer Communities
Gainsight has enhanced its Customer Communities platform with new accessibility features, reinforcing its focus on inclusive digital experiences. The updates aim to make community engagement more accessible for all users, supporting organizations in delivering self-service and fostering customer success through improved usability.
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
Gainsight Completes Two Acquisitions To Accelerate The
Gainsight has acquired Erica Kuhl Consulting and ModerateKit to strengthen its customer community, learning, and in-app experience solutions. Erica Kuhl, known for building Salesforces Trailblazer Community, joins as EVP and GM of a new business unit. These moves follow Gainsights recent Skilljar acquisition, advancing its unified, AI-driven customer experience platform.
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
