Gainsight CS Overview
Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.
It consolidates data from multiple sources into a central view, enabling the teams to quickly and easily access a holistic view of their customer and create an assessment of health across all types of interactions and data. It also equips customer-facing teams with context and alignment, boosts efficiency with prescriptive workflows and proactive alerts, and stays organized with a strategic plan to achieve customer outcomes.
Its features include essential information about every customer, capture every dimension of customer health, view of every customer interaction, reporting, and dashboards, and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Gainsight CS.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Forecasting , as the business use cases that they have been most satisfied while using Gainsight CS.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile and Mobile App |
3.73/5 ★ |
"...Engage the broader organization to address customer risk...." Case Study Intelex |
| engaging and following up |
3.92/5 ★ |
"...UsefulThis particular engagement informed users of the new mobile app...." Here s How to Create Effective In-App Engagements You Can TRUSt |
| Customer Feedback Management |
4.67/5 ★ |
"...The Video Build a best-in-class customer feedback program...." Customer Success Software |
| measuring net promoter score |
4.21/5 ★ |
"...athenahealth Drives a 25-Point NPS Improvement and Increases Customer Retention by 3%...." Case Study athenahealth |
| measuring customer satisfaction |
4.09/5 ★ |
"...Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys...." Customer Success Software |
| Forecasting |
4.33/5 ★ |
"...Struggling to aggregate and consolidate customer data, the Customer Success team and others, such as Sales were sometimes surprised and blindsided when it came to forecasts and risk...." Case Study Delphix |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile and Mobile App |
3.73/5 ★ |
"...Engage the broader organization to address customer risk...." Case Study Intelex |
|
| engaging and following up |
3.73/5 ★ |
| Customer Feedback Management |
4.67/5 ★ |
"...The Video Build a best-in-class customer feedback program...." Customer Success Software |
|
| measuring net promoter score |
4.67/5 ★ |
| measuring customer satisfaction |
4.67/5 ★ |
| Forecasting |
4.33/5 ★ |
"...Struggling to aggregate and consolidate customer data, the Customer Success team and others, such as Sales were sometimes surprised and blindsided when it came to forecasts and risk...." Case Study Delphix |
|
33+ more Business Use Cases
Our AI advisor, Wyz, harnessed 545 insights from peers and experts to help you assess how these Gainsight CS use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox |
|
We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Tony Lenox VP, Worldwide Customer Success and Support imprivata |
With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox |
|
Ed Daly Senior Director of Global Customer Success CISCO |
We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ProposifyRead More |
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Case Study EcoOnlineRead More |
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Case Study Ping IdentityRead More |
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Gainsight CS to Enhance customer relationships and Acquire customers
Gainsight CS Alternatives
Peer and Expert Opinion on Features
for Gainsight CS
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Automation | Read Reviews (13) |
| Feedback surveys | Read Reviews (13) |
| Personalization | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Dashboard | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Automation | Read Reviews (13) |
| Feedback surveys | Read Reviews (13) |
| Personalization | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Dashboard | Read Reviews (7) |
IT and Other Capabilities
for Gainsight CS
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (29) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (29) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (110) |
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
Series E
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