Gainsight CS Overview

Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.

It consolidates data from multiple sources into a central view, enabling the teams to quickly and easily access a holistic view of their customer and create an assessment of health across all types of interactions and data. It also equips customer-facing teams with context and alignment, boosts efficiency with prescriptive workflows and proactive alerts, and stays organized with a strategic plan to achieve customer outcomes.

Its features include essential information about every customer, capture every dimension of customer health, view of every customer interaction, reporting, and dashboards, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Gainsight CS.

Other priorities:

  • Scale Best Practices
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Launch New Products
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , Forecasting , as the business use cases that they have been most satisfied while using Gainsight CS.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Mobile and Mobile App

3.73/5

Read Reviews (29)

"...Engage clients in a more sophisticated way...." Case Study Serraview
engaging and following up

3.92/5

Read Reviews (23)

"...Power your digital-led strategy and deliver personalized engagement at scale with automated journey orchestration...."
Customer Feedback Management

4.67/5

Read Reviews (17)

"...athenahealth Drives a 25-Point NPS Improvement and Increases Customer Retention by 3%...." Case Study athenahealth
measuring net promoter score

4.21/5

Read Reviews (4)

"...Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys...."
measuring customer satisfaction

4.09/5

Read Reviews (3)

"...Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion...."
Forecasting

4.33/5

Read Reviews (8)

"...As Singular grew, its inability to easily forecast and analyze key information worsened...." Case Study Singular
PEER EXPERIENCES
Engagement Management with Mobile and Mobile App

3.73/5

Read Reviews (29)

"...Engage clients in a more sophisticated way...." Case Study Serraview
engaging and following up

3.73/5

Read Reviews (23)

Customer Feedback Management

4.67/5

Read Reviews (17)

"...athenahealth Drives a 25-Point NPS Improvement and Increases Customer Retention by 3%...." Case Study athenahealth
measuring net promoter score

4.67/5

Read Reviews (4)

measuring customer satisfaction

4.67/5

Read Reviews (3)

Forecasting

4.33/5

Read Reviews (8)

"...As Singular grew, its inability to easily forecast and analyze key information worsened...." Case Study Singular

33+ more Business Use Cases

Our AI advisor, Wyz, harnessed 545 insights from peers and experts to help you assess how these Gainsight CS use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Tom Wix

Director of Customer Success Operations

Alfresco

The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix

Tim Sedwitz

Sr. Manager Customer Success Strategy & Operations

yext

Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz

Ed Daly

Senior Director of Global Customer Success

CISCO

We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly
CUSTOMERS TESTIMONIALS

Tom Wix

Director of Customer Success Operations

Alfresco

The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix

Tim Sedwitz

Sr. Manager Customer Success Strategy & Operations

yext

Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz

Ed Daly

Senior Director of Global Customer Success

CISCO

We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly

Case Studies

COMPANY CASE STUDIES
Case Study EcoOnline

EcoOnline Deploys Gainsight to Complement Microsoft Dynamics and Mature its Approach to Customer Success

Read More
Case Study Proposify

Proposify Confidently Moves Upmarket By Replacing ClientSuccess with Gainsight

Read More
Case Study WeWork

WeWork Doubles Down on Customer Success During a Period of Great Change and Opportunity

Read More

Frequently Asked Questions(FAQ)

for Gainsight CS

What is Gainsight CS?

Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.

What is Gainsight CS used for?

Gainsight CS is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Customer Feedback Management and Forecasting .

What are the top features of Gainsight CS?

Automation, Feedback surveys and Personalization are some of the top features of Gainsight CS.

Who uses Gainsight CS?

Gainsight CS is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Gainsight CS alternatives?

SuccessCOACHING, ChurnZero, Freshdesk Customer Success and Totango are popular alternatives for Gainsight CS.

Where is Gainsight CS located?

Gainsight CS is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for Gainsight CS

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Gainsight CS to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Gainsight CS

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Automation

4.26/5

Read Reviews (13)
Feedback surveys

4.23/5

Read Reviews (13)
Personalization

4.23/5

Read Reviews (13)
Alerts: popups & Notifications

3.67/5

Read Reviews (8)
Dashboard

4.13/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Automation

4.26/5

Read Reviews (13)
Feedback surveys

4.23/5

Read Reviews (13)
Personalization

4.23/5

Read Reviews (13)
Alerts: popups & Notifications

3.67/5

Read Reviews (8)
Dashboard

4.13/5

Read Reviews (7)

IT and Other Capabilities

for Gainsight CS

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.72/5

Read Reviews (17)
Data Export

3.58/5

Read Reviews (16)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.72/5

Read Reviews (17)
Data Export

3.58/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.26/5

Read Reviews (7)
Chat Support

4.13/5

Read Reviews (6)
Phone Support

4.13/5

Read Reviews (6)
24/7 Support

4.06/5

Read Reviews (29)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.26/5

Read Reviews (7)
Chat Support

4.13/5

Read Reviews (6)
Phone Support

4.13/5

Read Reviews (6)
24/7 Support

4.06/5

Read Reviews (29)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.05/5

Read Reviews (5)
Analytics

4.25/5

Read Reviews (50)
Custom Reports

4.02/5

Read Reviews (110)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.05/5

Read Reviews (5)
Analytics

4.25/5

Read Reviews (50)
Custom Reports

4.02/5

Read Reviews (110)

Software Failure Risk Guidance

?

for Gainsight CS

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight CS

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

Series E