Gainsight CS Overview

Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.

It consolidates data from multiple sources into a central view, enabling the teams to quickly and easily access a holistic view of their customer and create an assessment of health across all types of interactions and data. It also equips customer-facing teams with context and alignment, boosts efficiency with prescriptive workflows and proactive alerts, and stays organized with a strategic plan to achieve customer outcomes.

Its features include essential information about every customer, capture every dimension of customer health, view of every customer interaction, reporting, and dashboards, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Gainsight CS.

Other priorities:

  • Scale Best Practices
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Launch New Products
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , Forecasting , as the business use cases that they have been most satisfied while using Gainsight CS.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Mobile and Mobile App

3.73/5

Read Reviews (29)

"...Engage the broader organization to address customer risk...." Case Study Intelex
engaging and following up

3.92/5

Read Reviews (23)

"...UsefulThis particular engagement informed users of the new mobile app...."
Customer Feedback Management

4.67/5

Read Reviews (17)

"...The Video Build a best-in-class customer feedback program...." Customer Success Software
measuring net promoter score

4.21/5

Read Reviews (4)

"...athenahealth Drives a 25-Point NPS Improvement and Increases Customer Retention by 3%...."
measuring customer satisfaction

4.09/5

Read Reviews (3)

"...Gather customer feedback with native survey capabilities including NPS, CSAT, and custom surveys...."
Forecasting

4.33/5

Read Reviews (8)

"...Struggling to aggregate and consolidate customer data, the Customer Success team and others, such as Sales were sometimes surprised and blindsided when it came to forecasts and risk...." Case Study Delphix
PEER EXPERIENCES
Engagement Management with Mobile and Mobile App

3.73/5

Read Reviews (29)

"...Engage the broader organization to address customer risk...." Case Study Intelex
engaging and following up

3.73/5

Read Reviews (23)

Customer Feedback Management

4.67/5

Read Reviews (17)

"...The Video Build a best-in-class customer feedback program...." Customer Success Software
measuring net promoter score

4.67/5

Read Reviews (4)

measuring customer satisfaction

4.67/5

Read Reviews (3)

Forecasting

4.33/5

Read Reviews (8)

"...Struggling to aggregate and consolidate customer data, the Customer Success team and others, such as Sales were sometimes surprised and blindsided when it came to forecasts and risk...." Case Study Delphix

33+ more Business Use Cases

Our AI advisor, Wyz, harnessed 545 insights from peers and experts to help you assess how these Gainsight CS use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dino Kuckovic

Customer Experience Manager

Falcon.io

The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on.

Testimonial By Dino Kuckovic

Tony Lenox

VP, Worldwide Customer Success and Support

imprivata

With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox

Ed Daly

Senior Director of Global Customer Success

CISCO

We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly
CUSTOMERS TESTIMONIALS

Dino Kuckovic

Customer Experience Manager

Falcon.io

The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on.

Testimonial By Dino Kuckovic

Tony Lenox

VP, Worldwide Customer Success and Support

imprivata

With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox

Ed Daly

Senior Director of Global Customer Success

CISCO

We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly

Case Studies

COMPANY CASE STUDIES
Case Study Proposify

Proposify Confidently Moves Upmarket By Replacing ClientSuccess with Gainsight

Read More
Case Study EcoOnline

EcoOnline Deploys Gainsight to Complement Microsoft Dynamics and Mature its Approach to Customer Success

Read More
Case Study Ping Identity

Ping Identity Increases Its Renewal Risk Lead Time Using Gainsight, Paving the Way for Lower Churn and Higher Profits

Read More

Frequently Asked Questions(FAQ)

for Gainsight CS

What is Gainsight CS?

Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership.

What is Gainsight CS used for?

Gainsight CS is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Customer Feedback Management and Forecasting .

What are the top features of Gainsight CS?

Automation, Feedback surveys and Personalization are some of the top features of Gainsight CS.

Who uses Gainsight CS?

Gainsight CS is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Gainsight CS alternatives?

SuccessCOACHING, ChurnZero, Freshdesk Customer Success and Totango are popular alternatives for Gainsight CS.

Where is Gainsight CS located?

Gainsight CS is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for Gainsight CS

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Gainsight CS to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Gainsight CS

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Automation

4.26/5

Read Reviews (13)
Feedback surveys

4.23/5

Read Reviews (13)
Personalization

4.23/5

Read Reviews (13)
Alerts: popups & Notifications

3.67/5

Read Reviews (8)
Dashboard

4.13/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Automation

4.26/5

Read Reviews (13)
Feedback surveys

4.23/5

Read Reviews (13)
Personalization

4.23/5

Read Reviews (13)
Alerts: popups & Notifications

3.67/5

Read Reviews (8)
Dashboard

4.13/5

Read Reviews (7)

IT and Other Capabilities

for Gainsight CS

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.72/5

Read Reviews (17)
Data Export

3.58/5

Read Reviews (16)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.72/5

Read Reviews (17)
Data Export

3.58/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.26/5

Read Reviews (7)
Chat Support

4.13/5

Read Reviews (6)
Phone Support

4.13/5

Read Reviews (6)
24/7 Support

4.06/5

Read Reviews (29)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.26/5

Read Reviews (7)
Chat Support

4.13/5

Read Reviews (6)
Phone Support

4.13/5

Read Reviews (6)
24/7 Support

4.06/5

Read Reviews (29)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.05/5

Read Reviews (5)
Analytics

4.25/5

Read Reviews (50)
Custom Reports

4.02/5

Read Reviews (110)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.05/5

Read Reviews (5)
Analytics

4.25/5

Read Reviews (50)
Custom Reports

4.02/5

Read Reviews (110)

Software Failure Risk Guidance

?

for Gainsight CS

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight CS

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

Series E