About Slack

Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.

Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.

Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Slack solves your Team Collaboration needs.

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using Slack.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Visibility
  • Grow Market Share
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Efficiency
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve ROI
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Customer Life Time Value
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Communication Management , Content Management , as the business use cases that they have been most satisfied while using Slack.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with Chat and Slack

4.41/5

Read Reviews (6354)

"...First, our developer team uses Slack every day to collaborate with our support staff and account managers...." Peer review by Mike Rizzo, Marketing Manager, Mavenlink
Communication Management with Chat, Slack and E-Mail

4.28/5

Read Reviews (2477)

"...SlackBot is very useful for undertaking some tasks like email management and sending notifications to other members...." Peer review by Purva Shah, Senior Software Engineer, eInfochips (An Arrow Company)
sending & publishing communications

4.23/5

Read Reviews (1842)

tracking & monitoring communications

3.76/5

Read Reviews (94)

Content Management with Chat and Slack

4.66/5

Read Reviews (1495)

"...We found the move beneficial, and then eventually used Slack for microlearning, integration with other systems, training, and sharing documentation...." Peer review by Rick Murphy, Assistant Director of IT, Greenville College
content sharing

4.70/5

Read Reviews (1343)

content publishing

4.69/5

Read Reviews (61)

searching for content

3.45/5

Read Reviews (26)

content curation

4.65/5

Read Reviews (24)

content tracking

3.84/5

Read Reviews (1)

PEER EXPERIENCES
Collaboration with Chat and Slack

4.41/5

Read Reviews (6354)

"...First, our developer team uses Slack every day to collaborate with our support staff and account managers...." Peer review by Mike Rizzo, Marketing Manager, Mavenlink
Communication Management with Chat, Slack and E-Mail

4.28/5

Read Reviews (2477)

"...SlackBot is very useful for undertaking some tasks like email management and sending notifications to other members...." Peer review by Purva Shah, Senior Software Engineer, eInfochips (An Arrow Company)
sending & publishing communications

4.28/5

Read Reviews (1842)

tracking & monitoring communications

4.28/5

Read Reviews (94)

Content Management with Chat and Slack

4.66/5

Read Reviews (1495)

"...We found the move beneficial, and then eventually used Slack for microlearning, integration with other systems, training, and sharing documentation...." Peer review by Rick Murphy, Assistant Director of IT, Greenville College
content sharing

4.66/5

Read Reviews (1343)

content publishing

4.66/5

Read Reviews (61)

searching for content

4.66/5

Read Reviews (26)

content curation

4.66/5

Read Reviews (24)

content tracking

4.66/5

Read Reviews (1)

93+ more Business Use Cases

Our AI advisor, Wyz, harnessed 67462 insights from peers and experts to help you assess how these Slack use cases fit your Team Collaboration needs.

Popular Business Setting

for Slack

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Slack to Improve internal communications and Acquire customers

Peer and Expert Opinion on Features

for Slack

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

2.47/5

Read Reviews (5898)
Personalization

3.74/5

Read Reviews (2872)
bot

4.37/5

Read Reviews (1443)
Widgets

4.22/5

Read Reviews (506)
Recording

3.77/5

Read Reviews (475)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

2.47/5

Read Reviews (5898)
Personalization

3.74/5

Read Reviews (2872)
bot

4.37/5

Read Reviews (1443)
Widgets

4.22/5

Read Reviews (506)
Recording

3.77/5

Read Reviews (475)

IT and Other Capabilities

for Slack

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.61/5

Read Reviews (5653)
Data Export

3.54/5

Read Reviews (3437)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.61/5

Read Reviews (5653)
Data Export

3.54/5

Read Reviews (3437)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.48/5

Read Reviews (463)
Email Support

4.38/5

Read Reviews (550)
Phone Support

4.05/5

Read Reviews (646)
24/7 Support

3.71/5

Read Reviews (5446)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.48/5

Read Reviews (463)
Email Support

4.38/5

Read Reviews (550)
Phone Support

4.05/5

Read Reviews (646)
24/7 Support

3.71/5

Read Reviews (5446)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.66/5

Read Reviews (207)
Custom Reports

4.00/5

Read Reviews (3025)
Analytics

3.85/5

Read Reviews (491)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.66/5

Read Reviews (207)
Custom Reports

4.00/5

Read Reviews (3025)
Analytics

3.85/5

Read Reviews (491)

Failure Risk Guidance Security Report

?

for Slack

Overall Risk Meter

Low Medium High

Top Failure Risks for Slack

Vendor Profile Details

Company Name

Slack

Year Founded

2009

HQ Location

500 Howard Street San Francisco, CA, 94105

Employees

1001-5000

Social

Financials

IPO