Slack Overview
Slack is a productivity platform that enhances team communication. It offers faster, better-organized, and more secure interactions than email.
Use Cases
Customers recommend Collaboration, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Slack.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Slack.
Slack Use-Cases and Business Priorities: Customer Satisfaction Data
Slack works with different mediums / channels such as Chat. Slack. and E-Mail.
Slack's features include Alerts: Popups & Notifications, Personalization, Bot, etc. and Slack support capabilities include AI Powered, Chat Support, Email Support, etc. also Slack analytics capabilities include Custom Reports, and Analytics.
Reviews
"Having Slack as a communication platform has helped us in making sure that we are there for our customers with the right information at the right time, with the right speed." - Chetty Arun
Peer review evidence (same sources as the product rating summary)
"...Slack also has integrations to solve my daily needs--administration of polls, collaboration on code (esp...." Peer review by Kelsey S., Education
"...Slack is being used by our company to manage communication within the business development group...." Peer review by Steve Surya, Solutions Architect, IT Hands
"...You can also share documents, which is much simpler than sending it to an email...." Peer review by Marianella O., Internet
Slack, Intelligencebank DAM, TaxDome, Claromentis, Google Drive, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Slack
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Slack is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Slack Customer wins, Customer success stories, Case studies
How does Slack facilitate Collaboration?
What Are the key features of Slack for Communication Management?
How can Slack enhance your Content Management process?
How does Slack facilitate Sales Document Management?
How can Slack enhance your Engagement Management process?
11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Having Slack as a communication platform has helped us in making sure that we are there for our customers with the right information at the right time, with the right speed. Testimonial By Chetty Arun |
|
In the face of a pandemic, every minute counts. Slack enables us to work quicker and smarter, delivering the best experience possible for our community. Testimonial By Chayse Porter |
|
Our goal was to transform the whole IT system of Veepee, and the natural choice to launch the initiative was Slack. We started with the tech team, and in two months, they were all using Slack. Testimonial By Antoine Millet |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chetty Arun Director of Design Razorpay |
Having Slack as a communication platform has helped us in making sure that we are there for our customers with the right information at the right time, with the right speed. Testimonial By Chetty Arun |
|
Chayse Porter Senior Director of IT Shipt |
In the face of a pandemic, every minute counts. Slack enables us to work quicker and smarter, delivering the best experience possible for our community. Testimonial By Chayse Porter |
|
Antoine Millet Head of IT Operations Veepee |
Our goal was to transform the whole IT system of Veepee, and the natural choice to launch the initiative was Slack. We started with the tech team, and in two months, they were all using Slack. Testimonial By Antoine Millet |
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How to use Slack: Your quick start guide
Frequently Asked Questions (FAQ)
What buyers ask before choosing Slack
What is Slack?
Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.
Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.
Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.
What is Slack used for?
What are the top features of Slack?
Who uses Slack?
What are Slack alternatives?
Where is Slack located?
Peers used Slack for collaboration and communication management
Slack Competitors
Slack Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
Slack Integrations
Slack integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Slack
Software Failure Risk Guidance
?for Slack
Overall Risk Meter
Top Failure Risks for Slack
Salesforce, Inc. News
Salesforce (CRM) Is Becoming Too Cheap To Ignore
Anthropic launched Claude Tag, an AI assistant feature, into Salesforce's Slack app. This integration allows Claude to join conversations, complete tasks, and work across multiple channels. Claude Tag is available in Beta for Claude Team and Claude Enterprise, powered by Claude Opus 4.8.
Salesforce (CRM) Is Spending Billions To Broaden Its AI Offerings, But ...
Salesforce is acquiring Fin, a customer agent company, for $3.6 billion to enhance its AI offerings. This acquisition aims to broaden Salesforce's capabilities in delivering autonomous agents and improve its position in the AI software market. Fin's AI Agent platform resolves complex customer queries across channels, supporting Salesforce's strategy to provide advanced AI-driven solutions.
Salesforce Launches MCP Servers: Integrating AI and Data Analytics into ...
Salesforce has launched MCP Servers, integrating AI and data analytics into Tableau and Slack. This integration enhances Slackbot's capabilities, allowing small businesses to access real-time data insights and collaborate effectively. The integration promotes data-driven decision-making and provides tools like Data 360 for comprehensive business data visualization.
Salesforce MCP Servers: AI, Data & Analytics for Tableau & Data 360 in ...
Salesforce has announced the general availability of its MCP servers, which integrate with Slack to enhance data-driven decision-making. The integration allows Slackbot to access Salesforce CRM, Data 360, and Tableau, providing real-time insights and actions within Slack. This development aims to streamline workflows and improve collaboration by bringing data and communication into a single interface.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
