Latest Product Updates and Feature Enhancements on Slack
Salesforce boosts AI capabilities with global launch of Agentforce 360
Salesforce has globally launched its AI platform, Agentforce 360, which automates routine tasks and integrates with its cloud-based tools. The platform serves 12,000 customers, including Reddit, Open...Table, and Adecco. Additionally, Salesforce's Slack will incorporate conversational AI for task completion and data gathering.
Agentic AI-Powered Contact Center Built on Salesforce - PwC
PwC has launched the Agentic AI-Powered Contact Center, built on Salesforce technologies, to enhance customer engagement. This AI-first model integrates Salesforce's Agentforce Service, providing con...versational AI and unified customer data for improved efficiency and customer satisfaction. The collaboration aims to transform customer service into a growth engine, offering significant cost reductions and CSAT enhancements across industries.
Salesforce has achieved the ISO 42001 certification for its AI platforms, including Agentforce, Einstein, and Slack AI. This certification, the first international AI-management standard, highlights ...Salesforce's commitment to ethical and transparent AI practices, ensuring compliance with global benchmarks for security and responsibility.
Tata Chemicals launches ChemForce CRM platform with Salesforce - Techcircle
Tata Chemicals has launched ChemForce, a CRM platform developed with Salesforce, to enhance customer interaction management and sales processes in India. Built on Salesforce Manufacturing Cloud, Chem...Force integrates sales and customer data, aiming to improve data accuracy and decision-making with analytics and AI tools. Initially for sales teams in India, the platform's scope will expand to other departments and regions.
Salesforce unveils data & AI tools to tackle governance gaps - IT Brief Australia
Salesforce has expanded its platform with new data governance and AI tools to enhance enterprise AI adoption. Key features include a metadata layer for structured data, Data Cloud Context Indexing fo...r interpreting unstructured content, and Data Cloud Clean Rooms for secure data collaboration. Additionally, Salesforce introduced Tableau Semantics for unified data interpretation and MuleSoft Agent Fabric for AI agent management. These innovations aim to improve AI integration, security, and governance across business operations.
Salesforce help pages replace search with Agentforce AI
Salesforce replaced the search function on some help pages with its AI-powered Agentforce bot, causing user dissatisfaction due to unreliable results. This change, part of Salesforce's broader AI str...ategy, has sparked criticism from users who find the AI less efficient than traditional search. The move appears aimed at increasing AI adoption and revenue.
Salesforce (CRM) Launches Agentforce Vibes to Enhance Enterprise App Development - GuruFocus
Salesforce has launched Agentforce Vibes, a generative AI tool aimed at enhancing enterprise app development. This tool transforms natural language into code, streamlining the development process wit...h enterprise-grade security and governance. It integrates with Salesforce's ALM tools and supports various IDEs, enhancing the development of Salesforce applications.
Salesforce Shares Life Science Cloud for Customer Engagement Availability - Salesforce
Salesforce announced the availability of its Life Sciences Cloud for Customer Engagement, designed to enhance interactions between life sciences companies and healthcare professionals. This new solut...ion offers a consumer-grade mobile experience with enterprise-grade security, facilitating faster market access for therapies. It includes features like smart summaries, AI-enabled compliance, and integration with platforms like Apple iPad and AWS Marketplace. Pfizer and Fidia are early adopters, leveraging the platform to improve patient access to treatments.
Vigience Announces SAP-integrated Vigience Field Service on Salesforce AppExchange
Vigience has launched its SAP-integrated Vigience Field Service application on Salesforce AppExchange. This solution integrates SAP S/4HANA with Salesforce Field Service, allowing enterprises to auto...mate technician scheduling, parts logistics, and asset management. The app is designed to simplify integration, enabling rapid deployment across multiple countries without custom middleware.
Salesforce Data Cloud Governance is Generally Available
Salesforce has announced the general availability of Data Cloud Governance, a solution designed to enhance data management and security in the AI era. This product offers native, policy-driven contro...ls for structured and unstructured data, ensuring consistent governance across all data platforms. Key features include AI tagging, policy-based governance, and dynamic data masking, aimed at improving compliance and trust in AI-driven initiatives.
Accertify Now Offers Easy Integration for Shopify and Salesforce Commerce Cloud Merchants
Accertify has announced new prebuilt integrations for Shopify and Salesforce Commerce Cloud, enabling merchants to quickly connect to its ecommerce fraud prevention platform. This integration aims to... enhance fraud protection, reduce chargebacks, and improve customer experiences for merchants using these platforms.
Salesforce Unveils Updates to Drive Simpler, More Accessible Pricing for Data Cloud
Salesforce has introduced updates to its Data Cloud pricing model to simplify data ingestion and usage costs. Key changes include free ingestion of structured Salesforce data, a unified credit system... for flexibility, enhanced visibility into real-time usage with a digital wallet, and a new pricing calculator for better cost understanding. These updates aim to make data and AI transformation more accessible and scalable for businesses.
Salesforce launches Agentforce for Public Sector to take on time-consuming government work
Salesforce has launched Agentforce for Public Sector, a new AI-driven solution designed to enhance government efficiency by automating complex tasks. This digital workforce of AI agents supports gove...rnment employees in handling duties like compliance management and recruitment. Agentforce integrates with Salesforce's Public Sector Solutions and runs on AWS, ensuring security and compliance. Available now, it aims to improve public service delivery and reduce administrative burdens.
Slack Unveils Lists Feature to Boost Project Management and Productivity
Slack has launched Slack Lists, a new feature designed to enhance project management within its platform. This tool allows users to convert conversations into tasks with due dates and status tracking..., aiming to improve productivity. Early reports from pilot users like Marriott Digital Services show a 77% productivity boost. Slack Lists integrates with existing Slack features and targets various departments, including sales and IT.
Salesforce Launches CRMArena - Pro : Digital Twins for AI Testing Success
Salesforce launched CRMArena-Pro, a tool that creates digital twins of business operations for AI testing. Integrated with Customer 360, it allows stress-testing AI agents in simulated environments, ...addressing a 95% failure rate in AI deployments. This innovation enhances AI adoption by enabling rigorous testing without real-world risks, optimizing performance and boosting success rates.
Salesforce unveils AI tools for Australian government expansion
Salesforce has introduced Agentforce for Public Sector, an AI-driven tool designed to enhance productivity and service delivery within Australian government agencies. This solution features digital l...abor tools, including autonomous AI agents, to streamline complex tasks. Agentforce has achieved PROTECTED status, meeting Australia's security standards for handling sensitive data. Salesforce is also expanding its Canberra operations to support digital transformation in the public sector.
Salesforce AI Research unveils new tools for AI agents
Salesforce AI Research has introduced three new tools to enhance AI agents: CRMArena-Pro for complex scenario testing, Agentic Benchmark for evaluating AI agents in enterprise contexts, and Account M...atching for data unification. These tools aim to improve AI agent performance, sustainability, and data quality, helping businesses transition to AI-driven operations.
Salesforce AI Research Helps Businesses Get Ready For The Agentic Enterprise - Salesforce
Salesforce AI Research introduced CRMArena-Pro, a simulation environment for testing AI agents in complex business scenarios, and launched the Agentic Benchmark for CRM to evaluate AI agents' perform...ance in enterprise contexts. The new Account Matching capability autonomously unifies scattered datasets, enhancing data quality and reducing handling time by 30 minutes per case. These innovations aim to prepare businesses for the agentic enterprise era.
Salesforce Deploys Manufacturing AI to Bridge Skills Gap | Technology Magazine
Salesforce has launched Agentforce for Manufacturing, a platform designed to address labor shortages and supply chain disruptions in the manufacturing sector. The solution integrates with Salesforce ...Manufacturing Cloud and Field Service applications, leveraging AI to automate processes and enhance efficiency. It offers features like real-time inventory management, predictive maintenance, and intelligent scheduling, aiming to reduce manual tasks and improve operational resilience.
Slack launches List to transform conversations into actionable work
Slack, a Salesforce company, has launched "Slack Lists," a new project management tool integrated within the platform. This feature aims to streamline project management by allowing users to transfor...m conversations into structured tasks with fields like assignee and due date. It integrates with Workflow Builder for automation and supports embedding in Slack canvas. Marriott Digital Services is an early adopter, highlighting potential productivity gains.
Salesforce , Inc . ( CRM ) Launches Agentforce for Public Sector
Salesforce launched Agentforce for the public sector, enabling government agencies to use AI agents for improved responsiveness and efficiency. The City of Kyle, Texas, has already deployed Agentforc...e to enhance community engagement and service delivery.
Salesforce Unveils Flexible Pricing Models to Empower AI Experimentation
Salesforce has introduced new pricing models for its Agentforce platform to facilitate AI adoption among small businesses. The options include pay-as-you-go, pre-commit, and pre-purchase plans, each ...offering unique benefits. These models aim to reduce entry barriers and provide flexibility, with features like a Digital Wallet for real-time usage monitoring. This initiative supports small businesses in integrating AI solutions effectively.
Manufacturers Gain New AI Workforce : Salesforce Agentforce for Manufacturing Optimizes Production , Boosts Sales , and Cuts Downtime
Salesforce has launched Agentforce for Manufacturing, a new AI solution designed to optimize production, enhance sales, and reduce downtime for manufacturers. This product offers prebuilt AI agent te...mplates that streamline operations by automating tasks such as demand monitoring, inventory management, and incentive program management. Agentforce is integrated with Salesforce apps like Manufacturing Cloud and Field Service, leveraging industry-specific data for improved efficiency.
Salesforce Announces Agentforce for Manufacturing - Salesforce
Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution ...leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.
Salesforce has launched Agentforce for Public Sector, an AI tool designed to assist local government employees with tasks such as answering questions and processing license renewals. The tool aims to... improve efficiency and responsiveness in city services, as demonstrated in Kyle, Texas, where it resolved nearly 90% of user inquiries on the first call.
Salesforce Introduces New Agentforce Payment Options - Salesforce
Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for b...usinesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.
Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This to...ol aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.
Salesforce launches agentic AI tool for government users - Washington Technology
Salesforce launched Agentforce for Public Sector, an AI tool designed to enhance government operations by deploying autonomous AI agents. The city of Kyle, Texas, is an early adopter, using it to imp...rove citizen services through its 311 system. Agentforce meets FedRAMP High, Protected-B, and IRAP standards, supporting compliance and efficient government functions.
Salesforce , PayPal COFOs tout agentic AI potential : Trial Balance
Salesforce's CFO, Robin Washington, highlighted the use of AI tools to enhance efficiency in preparing for earnings calls and understanding competition. Salesforce's "Agentforce for Sales" AI program... has significantly boosted productivity by prioritizing leads and generating substantial new pipeline revenue. A recent Salesforce survey revealed that a third of finance chiefs are adopting aggressive AI strategies, with AI agents seen as critical to competition.
Vodori Debuts on AppExchange , Modernizing Compliant Content Delivery for Life Sciences
Vodori has launched a new app on Salesforce AppExchange, enhancing compliant content delivery for life sciences companies. The app integrates with Salesforce Life Sciences Cloud, streamlining the app...roval and distribution of promotional and medical content. Key features include automated content sync, permission-based access, and CRM integration, aimed at improving speed and compliance for field teams.
Salesforce has introduced Moirai 2.0, an enhanced version of its open-source time series foundation model. Moirai 2.0 features a new decoder-only transformer architecture, improved training strategie...s, and expanded datasets, resulting in faster and more accurate forecasts. It ranks #1 on the GIFT-Eval leaderboard for non-test-data-leaking models, offering significant improvements in speed and model size over previous versions.
DIY-ing Your Own AI Agent? Consider the Maintenance Burden
Salesforce's Agentforce platform simplifies the maintenance of AI agents by integrating Data Cloud and MuleSoft. It offers a structured approach to agent lifecycle management, focusing on data integr...ation, API stability, and model adaptation. Agentforce ensures transparency, explainability, and auditability, transforming AI agents into reliable enterprise assets.
Heroku, a Salesforce platform, is enhancing app development by integrating AI to simplify processes and reduce developer workload. The platform's built-in CI/CD pipeline automates deployment, allowin...g developers to focus on innovation rather than infrastructure. Heroku's approach maximizes ROI by enabling organizations to modernize applications efficiently, emphasizing platform economics over infrastructure maintenance.
Monte Carlo Launches Native Salesforce Integrations for Data and AI Observability
Monte Carlo has launched native integrations with Salesforce, enhancing data and AI observability for Salesforce CRM and Data Cloud. This integration allows teams to monitor data quality issues, ensu...ring reliable data for AI applications and business workflows. It supports Salesforce's AI agent platform, Agentforce, enabling users to build and deploy autonomous AI agents with trustworthy data.
Royal Cyber Launches Salesforce B2C Commerce Integration with Bynder, Empowering ...
Royal Cyber has launched an integration between Bynder and Salesforce B2C Commerce, enhancing digital asset management for retailers. This integration streamlines asset management, improves content s...ynchronization, and enhances customer experiences with real-time rendering of media. It supports Salesforce frameworks and includes features like AI-powered tagging and asset analytics.
Salesforce on synthetic datas indispensable role in enterprise AI - Salesforce
Salesforce emphasizes the critical role of synthetic data in training enterprise AI agents. Unlike generic LLMs, which lack business context, Salesforce's synthetic data solutions simulate real-world... scenarios to enhance AI performance. This approach ensures AI agents understand complex business environments, adhere to rules, and scale effectively, positioning Salesforce as a leader in enterprise AI solutions.
Veeam Data Cloud for Salesforce: Protecting Your Business-Critical SaaS Data
Veeam Software has launched Veeam Data Cloud for Salesforce, a new SaaS offering designed to enhance data resilience for Salesforce environments. This platform provides automated backup policies, sur...gical recovery options, and regulatory compliance support, all within a security-first architecture. It aims to unify SaaS data protection strategies, offering predictable costs and operational flexibility, addressing the critical need for robust Salesforce data protection.
Salesforce Named a Leader in the 2025 IDC MarketScape on Low-Code & No-Code ...
Similarweb has launched the GenAI Intelligence Toolkit, a new product designed to track brand performance and traffic across AI platforms like ChatGPT and CoPilot. This toolkit helps businesses under...stand AI-generated traffic's impact on digital marketing, offering insights into brand visibility and top-cited sources in AI responses. In June, AI platforms generated over 1.1 billion referral visits, highlighting the toolkit's relevance in the evolving digital landscape.
Agentforce boosts Salesforce partner support, handling over 19,000 requests since inception
Salesforce has launched Agentforce for Partner Community, an AI agent designed to enhance partner support by providing 24/7 conversational assistance. Since its launch in March 2025, it has handled o...ver 19,000 requests and engages 120,000 monthly users. This tool aims to streamline partner interactions, improve efficiency, and support AI adoption, reflecting Salesforce's commitment to leveraging AI for partner success.
Introducing Enterprise Knowledge powered by Data Cloud: Drive more accurate and trusted Agentforce responses with unstructured data.
Salesforce introduces Enterprise Knowledge powered by Data Cloud, enhancing Agentforce with unstructured data capabilities. This suite enables organizations to unlock and activate unstructured data, ...improving AI responses with accurate and trusted information. The integration of Zoomin's technology streamlines data access and processing, offering connectors to platforms like Zendesk and Google Drive. This innovation supports efficient customer service by providing comprehensive, personalized AI-driven answers.
Salesforces Learnings with a Customer Service AI Agent - Salesforce
Salesforce has deployed its AI agent, Agentforce, on its Help site, handling over 1 million conversations with an 85% resolution rate. The initiative highlights the importance of continuous AI traini...ng, curated content, and empathetic AI personalities. Agentforce supports a hybrid workforce model, allowing human agents to focus on complex tasks. Salesforce plans to enhance Agentforce with voice capabilities and proactive customer engagement features.
Salesforce unveils Agentforce to speed up quoting for sellers
Salesforce has launched Agentforce for Revenue, a new feature within Revenue Cloud, designed to expedite quoting for sales teams. This tool reduces quoting times by 75% and minimizes clicks by 87%, e...nhancing efficiency and deal velocity. It features an enhanced Product Configurator and API-first architecture, integrating revenue processes across channels. AdMed, Inc. is piloting Agentforce, expecting accelerated sales operations.
Singlife partners Salesforce to launch AI agent for service staff - Insurance Asia
Singlife has partnered with Salesforce to launch an AI agent for its customer service staff. This tool, utilizing Salesforces Data Cloud, enables instant access to Singlifes internal resources, enhan...cing service efficiency. Singlife is the first in Singapore to adopt Salesforces Agentforce, aiming to extend its use to financial advisers for improved client interactions.
Salesforce partners with Google Android and Zebra Technologies for POS deployment
Salesforce, Google Android, and Zebra Technologies have partnered to launch Retail Cloud POS, available on Android in December 2025. This joint solution aims to enhance retail operations by providing... hardware flexibility and improving store associate productivity. The collaboration integrates Zebra's Android-based solutions with Salesforce's platform, enabling seamless inventory management and customer engagement.
PwC & Salesforce Launch AI-Powered Contact Center Solution
Perficient and Salesforce have formed a strategic partnership to drive AI-powered business transformation. This alliance focuses on creating "agentic enterprises" by leveraging AI and data to enhance... decision-making and customer experiences. The collaboration includes deploying Salesforce's Agentforce and other AI-first technologies to unify data and accelerate business outcomes.
Perficient and Salesforce Announces Strategic Partnership with Salesforce | MarketScreener
Perficient and Salesforce have formed a strategic partnership to leverage AI in transforming businesses into agentic enterprises. This collaboration aims to enhance employee performance, unify data, ...and accelerate decision-making. The partnership will focus on AI-first solutions like Agentforce, enabling personalized customer experiences and real-time collaboration.
Perficient and Salesforce Announce 360-Degree Partnership to Power ...
Perficient and Salesforce have announced a strategic partnership focused on AI-driven business transformation. This alliance aims to enhance data unification, accelerate decision-making, and deliver ...personalized customer experiences through AI-first solutions like Agentforce. The partnership leverages Salesforce's AI capabilities and Perficient's industry expertise to help businesses evolve into agentic enterprises, setting a new standard for business results with AI.
Insomniacs partners with Salesforce to launch India largest AI - ready real estate tech ecosystem with 14 products across residential , commercial & redevelopment , ETRealty
Insomniacs has partnered with Salesforce to launch an AI-ready real estate tech ecosystem in India, featuring 14 products integrated with Salesforce's Data Cloud and Marketing Cloud. This collaborati...on aims to enhance real estate workflows with AI-driven insights and personalization, providing faster implementation and cost-effectiveness for developers.
CrowdStrike and Salesforce Partner to Secure AI-Powered Business
Salesforce and CrowdStrike have formed a strategic partnership to enhance the security of AI-powered business applications. This collaboration integrates CrowdStrike's Falcon Shield with Salesforce S...ecurity Center, providing enhanced visibility and protection for AI agents and applications. The partnership aims to secure AI-driven enterprises by offering features like automatic threat containment and real-time remediation through Slack.
CrowdStrike & Salesforce boost AI security with joint platform - SecurityBrief Australia
CrowdStrike and Salesforce have partnered to enhance AI security by integrating CrowdStrike's Falcon Shield with Salesforce Security Centre and embedding Charlotte AI in Slack. This collaboration aim...s to strengthen security measures for enterprise AI environments.
RightRev Expands Its Partnership with Salesforce to Deliver Revenue Recognition for Revenue Cloud Advanced
RightRev has expanded its partnership with Salesforce to enhance revenue recognition capabilities within Salesforce's Revenue Cloud Advanced. This collaboration enables automated revenue management f...or complex monetization models, leveraging RightRev's native integration with Salesforce. The partnership aims to streamline revenue processes and support evolving customer needs.
Accertify Now Offers Easy Integration for Shopify and Salesforce Commerce Cloud Merchants
Accertify has introduced prebuilt integrations for Shopify and Salesforce Commerce Cloud, enabling merchants to quickly implement its ecommerce fraud prevention platform. This integration allows busi...nesses to enhance fraud protection, reduce chargebacks, and improve customer experiences without the need for custom builds. The solution supports various ecommerce models and transaction volumes, facilitating faster adoption of enterprise-grade fraud prevention tools.
CrowdStrike Announces Innovations with Amazon Web Services, Intel, Meta, NVIDIA, and Salesforce
CrowdStrike has integrated its Falcon Shield into Salesforce Security Center, enhancing AI security for Salesforce's customers. This collaboration aims to protect AI agents, workflows, and applicatio...ns, fostering trust between business and security teams.
SG Bats taps Salesforce to digitise its dealer management system
SG Bats has partnered with Salesforce to digitize its dealer management system, integrating Salesforce Service Cloud and automation tools. This collaboration aims to enhance SG's trade channel sales ...operations across 850 locations in India, leveraging AI-driven insights for improved decision-making and market expansion. The partnership marks Salesforce's entry into India's cricket equipment sector.
Salesforce partners with Jeena Sikho Lifecare - The Hans India
Salesforce has partnered with Jeena Sikho Lifecare, an Ayurvedic healthcare company, to advance its digital transformation. This collaboration utilizes Salesforce's AI-driven solutions to improve pat...ient engagement and streamline operations, aiming to expand access to holistic healthcare through digital platforms.
Pearson VUE partners with Salesforce to offer certification exams worldwide Check details
Salesforce has partnered with Pearson VUE to offer its certification exams globally. This multi-year agreement makes Pearson VUE the sole provider of Salesforce's certification exams, which include o...ver 80 certifications. The collaboration aims to enhance professional growth and career advancement by integrating systems for seamless candidate registration and exam delivery.
Salesforce has partnered with Jeena Sikho Lifecare to enhance digital transformation in healthcare. The collaboration integrates Salesforce's Service Cloud and Marketing Cloud to improve patient enga...gement and healthcare delivery. Key achievements include a 50% improvement in call center response times and increased patient engagement. The partnership aims to expand Ayurvedic healthcare across India using AI-driven solutions.
Seismic , Salesforce expand AI tools to boost B2B sales success
Seismic and Salesforce have expanded their collaboration by integrating Seismic's Aura AI into Salesforce's Agentforce platform. This integration aims to enhance B2B sales by providing real-time cont...ent recommendations, adaptive selling playbooks, and embedded enablement functions within Salesforce. The partnership seeks to improve sales productivity and client engagement, with Aura AI now available on Salesforce's AgentExchange marketplace.
Salesforce (CRM) Expands Public Sector Reach With Emergent Partnership For AI Solutions
Salesforce has partnered with Emergent, LLC to enhance its public sector reach by facilitating the procurement of its FedRAMP-authorized platforms for federal agencies. This strategic collaboration a...ims to improve government service delivery through AI-driven solutions, potentially boosting Salesforce's revenue and integration within the public sector.
NiCE , Salesforce deepen AI partnership for unified service
NiCE and Salesforce have expanded their strategic partnership to integrate NiCE's AI-powered customer experience technologies with Salesforce Service Cloud. This collaboration aims to unify CRM and c...ontact center data, eliminating silos and enhancing real-time orchestration across customer journeys. The integration supports AI-driven workflows and seamless transitions between automated and human agents, improving customer service management.
Informatica to power Salesforce Agentforce with top - tier data management , says CEO
Informatica will enhance Salesforce's Agentforce with advanced data management capabilities, leveraging its expertise in data integration, quality, and governance. This collaboration aims to boost Sa...lesforce's AI initiatives and expand Informatica's market reach. The partnership highlights the strategic importance of data management in the GenAI era.
Salesforce (CRM) Partners With Sprout Social To Enhance Customer Engagement Across Platforms
Salesforce has partnered with Sprout Social to integrate social media channels into its CRM platform, aiming to enhance customer engagement. This collaboration aligns with Salesforce's strategy to ex...pand its AI and data solutions, potentially boosting its market position despite recent stock fluctuations.
Salesforce Agentforce Integrates with Amazon Bedrock for AI Automation
Salesforce's Agentforce has integrated with Amazon Bedrock to automate enterprise workflows using AI-driven agents. This partnership enhances data processing and workflow automation by leveraging Bed...rock's AI models and Redshift. The integration aims to improve efficiency and data management across systems, addressing challenges like data silos and offering secure, scalable solutions for regulated industries.
Salesforce Partners with Polygon for NFT-Based Loyalty Program
Salesforce has partnered with Polygon to launch an NFT-based loyalty program. This collaboration will enable Salesforce customers to use its management platform to create and manage NFT loyalty initi...atives on Polygon's blockchain. The partnership highlights Salesforce's integration with Ethereum and Polygon for its customer base.
OnPage Corporation has integrated its Critical Alert Management platform with Salesforce Flow, enhancing real-time alerting capabilities for IT, customer service, operations, and sales teams. This in...tegration allows for immediate mobile alerts and escalations, ensuring faster responses and improved customer experiences. Key features include persistent alerting, flexible on-call management, automated escalations, multi-channel notifications, and bi-directional synchronization with Salesforce.
Salesforce and Sister Nivedita University launch CRM and AI skills lab in Eastern India
Salesforce and Sister Nivedita University have launched a CRM and AI skills lab in Kolkata, Eastern India. This partnership aims to train 1,000 students annually, providing Salesforce certifications ...and hands-on projects. The initiative includes a customized curriculum using Salesforce CRM platforms and emphasizes faculty development. The collaboration aligns with India's National Education Policy, aiming to enhance digital competencies in education.
Mergers, Acquisitions, and Business Moves by Slack
Salesforce to acquire Apromore, a push toward agentic process automation
Salesforce has signed a definitive agreement to acquire Apromore, a leader in process intelligence software, to enhance its agentic process automation capabilities. This acquisition will integrate Ap...romores technology into Salesforce, offering real-time process visibility and intelligent automation across business workflows. The deal is expected to close in Salesforces fiscal year 2026, strengthening its position in the process intelligence and automation market.
NTT DATA Brings EXAH Into Its Fold to Expand Salesforce Work in Middle East and Africa
NTT DATA has acquired EXAH, a Salesforce consulting firm, to enhance its Salesforce delivery capabilities in the Middle East and Africa. This acquisition aims to strengthen NTT DATA's AI-led customer... experience services and expand its reach in emerging markets. EXAH's team will join NTT DATA's global Salesforce practice, providing localized support and leveraging NTT DATA's global infrastructure.
Salesforce Boosts Innovation with Regrello Acquisition for Agile Automation
Salesforce is set to acquire Regrello, a company specializing in AI-driven process automation, to enhance its capabilities in streamlining business workflows. This acquisition aims to empower small b...usinesses by integrating Regrello's technology with Salesforce's existing tools, such as Agentforce and Slack, to automate workflows and improve productivity. The deal is expected to close in the third fiscal quarter of 2026, pending standard conditions.
Salesforce (CRM) to Acquire AI Solutions Provider Regrello - GuruFocus
Salesforce has announced its agreement to acquire Regrello, an AI-native solutions provider. The acquisition aims to integrate Regrello's technology into Salesforce's Agentforce and Slack platforms, ...enhancing intelligent process automation. The deal is expected to close in Salesforce's fiscal year 2026 third quarter, funded by cash reserves without affecting its fiscal outlook.
Salesforce Acquires AI Startup Regrello to Boost Agentforce and Slack - WebProNews
Salesforce has agreed to acquire AI startup Regrello to enhance its Agentforce and Slack platforms with automated workflows from unstructured data, focusing on manufacturing and supply chains. This a...cquisition, expected to close by Q3 FY2026, underscores Salesforce's commitment to agentic AI and aims to improve enterprise efficiency, positioning it competitively against rivals like Microsoft.
Salesforce Bets Big On Agentic AI , Acquires Regrello To End Manual Work , Enable AI - Powered Automations
Salesforce has acquired Regrello to enhance its AI-powered automation capabilities, aiming to reduce manual work through agentic AI. This strategic move underscores Salesforce's commitment to leverag...ing AI for operational efficiency and innovation.
Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...
Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabil...ities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.
Salesforce Signs Definitive Agreement to Acquire Waii - Salesforce
Salesforce has signed a definitive agreement to acquire Waii, a platform that translates natural language into SQL queries, enhancing data accessibility. Waii's technology will be integrated into Sal...esforce's Data Cloud, improving AI-driven insights and analytics. The acquisition is expected to close in Salesforces third fiscal quarter of 2026.
Salesforce Expands Sales Cloud with Bluebirds Acquisition - TechStory
Salesforce plans to acquire Bluebirds, a company specializing in automated lead generation tools, to enhance its Sales Cloud and Agentforce platforms. The acquisition aims to streamline sales process...es by reducing time spent on non-selling tasks. This move aligns with Salesforce's strategy to boost productivity through automation while expanding its human sales team.
Salesforce Posts 10% Revenue Gain in Q2 - The Globe and Mail
Salesforce reported a 10% year-over-year revenue increase to $10.2 billion in Q2 FY2026, with an adjusted operating margin of 34.3%. AI and Data Cloud solutions saw a 120% rise in annual recurring re...venue, reaching $1.2 billion. The company raised its FY2026 revenue guidance, highlighting strong subscription business performance and AI initiatives.
Salesforce Reports Record Second Quarter Fiscal 2026 Results - Business Wire
Salesforce reported record second-quarter fiscal 2026 results, with revenue reaching $10.2 billion, a 10% year-over-year increase. Subscription and support revenue grew by 11% to $9.7 billion. The co...mpany announced a $20 billion increase to its share repurchase program, totaling $50 billion. Salesforce's Data Cloud and AI annual recurring revenue rose by 120% year-over-year. The company closed over 12,500 deals since launching Agentforce, with more than 6,000 being paid.
Salesforce ( CRM ) Projected to Post Quarterly Earnings on Wednesday
Salesforce is set to release its Q2 2026 earnings results on Wednesday, September 3rd. Analysts predict earnings of $2.77 per share and revenue of $10.1375 billion. The company previously reported ea...rnings of $2.58 per share for the last quarter, surpassing estimates. Salesforce's revenue rose 7.6% year-over-year.
Salesforce strengthens SEA presence with new leadership in Indonesia and Thailand - marketech apac
Salesforce has appointed Andreas Diantoro as the new country leader for Indonesia and Apisit Kuparatana for Thailand, enhancing its leadership in Southeast Asia. Diantoro will focus on growth and str...ategy in Indonesia, while Kuparatana will lead Salesforce's expansion in Thailand, emphasizing agentic AI transformations.
Salesforce Appoints Andreas Diantoro To Lead His Business In Indonesia - VOI
Salesforce has appointed Andreas Diantoro as the new Country Leader and President Director for Indonesia. Diantoro will lead Salesforce's strategic direction and growth in Indonesia, leveraging his e...xperience from SAP, Dell, Microsoft, and HP. This move underscores Salesforce's commitment to expanding its presence and strengthening relationships with customers and partners in the region.
Salesforce names Mankiran Chowhan Managing Director for India sales and distribution
Salesforce has appointed Mankiran Chowhan as Managing Director for India sales and distribution, emphasizing the strategic importance of the Indian market. Chowhan, who has been with Salesforce for o...ver three years, highlighted the company's AI-driven platform's role in enhancing productivity and customer satisfaction across sectors.
Awards, Recognitions, and Industry Achievements of Slack
Salesforce Named a Best Workplace for Innovators
Salesforce has been recognized by Fast Company as one of the 100 Best Workplaces for Innovators in 2025. This accolade highlights Salesforce's commitment to fostering a culture of innovation, exempli...fied by initiatives like Agentforce, its AI technology, and various hackathons that drive real-world solutions.
Salesforce Named to TIMEs Worlds Best Companies 2025 List
Salesforce has been named to TIME's "Worlds Best Companies 2025" list, highlighting its commitment to a values-driven culture and innovation in AI. This recognition underscores Salesforce's leadershi...p in AI with its Agentforce platform, which enhances productivity and efficiency for its sales and engineering teams. The company is also focused on reskilling its workforce to adapt to AI advancements.
Salesforce's Heroku has been named a Leader in the 2025 Gartner Magic Quadrant for Cloud-Native Application Platforms. Heroku's AI PaaS streamlines AI development, offering features like AI IDE suppo...rt, Heroku Managed Inference, and deep integration with Salesforce products. It supports multiple programming languages and frameworks, enhancing development efficiency and reducing operational risks.
Salesforce Named Leader in Gartner Magic Quadrant Low-Code Application - Salesforce
Salesforce has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Low-Code Application Platforms for the sixth time. The company has enhanced its low-code development platform, Agentf...orce, with new AI-assisted tools and governance features. These advancements aim to accelerate development and improve quality, enabling developers to build sophisticated solutions efficiently.
Globe Business, Salesforce redefine enterprise customer engagement through AI
Globe Business has adopted Salesforce's AI-driven platform, including Service Cloud, Sales Cloud, and Einstein for Service, to enhance customer engagement. This collaboration has reduced Globe Busine...ss's customer service workload by 34% and improved ticket classification accuracy to 80%. The integration of AI tools has streamlined operations, allowing employees to focus on complex customer interactions.
Ocado Retail enlists Salesforce, Devoteam and Multiverse for its first ever AI Day event
Ocado Retail held its first AI Day, enlisting Salesforce, Devoteam, and Multiverse to participate. The event aimed to educate attendees on integrating AI into daily tasks and exploring generative AI ...opportunities. CEO Hannah Gibson emphasized the importance of active engagement and continuous learning in AI adoption. Salesforce's involvement highlights its role in supporting AI initiatives in the retail sector.
Salesforce Customer AUM Biotech on Agentforce and SDR Agent - Salesforce
AUM BioTech, a small biotech firm, leverages Salesforce's Agentforce platform to automate lead generation and customer interactions, enhancing its competitive edge. CEO Veenu Aishwarya, despite no co...ding experience, developed an AI agent to manage leads and personalize outreach, significantly boosting efficiency and scalability. This strategic use of Salesforce technology allows AUM BioTech to compete with larger industry players.
Salesforce collaborates with Jeena Sikho Lifecare to drive digital transformation in ayurvedic ...
Salesforce collaborates with Jeena Sikho Lifecare to enhance digital transformation in ayurvedic healthcare using AI-driven solutions. The integration of Salesforce Service Cloud and Marketing Cloud ...optimizes operations and patient engagement, achieving a 50% improvement in call center response times. Quadrafort Technologies supports this transformation, paving the way for future innovations in patient management and service quality.
Global pharma and medtech organizations select Life Sciences Cloud for connected clinical trials, patient services, and HCP engagement - Salesforce
Salesforce's Life Sciences Cloud is being adopted by leading pharma and medtech organizations like Boehringer Ingelheim, Pfizer, and Takeda. This platform integrates AI to enhance clinical trials, pa...tient services, and healthcare provider engagement, aiming to improve patient outcomes and streamline operations. The solution connects sales, service, marketing, and clinical data, facilitating efficient healthcare delivery and personalized experiences.
Salesforce com : Life Sciences Cloud Now Selected by More than 70 Industry ... - MarketScreener
Salesforce's Life Sciences Cloud has been adopted by over 70 leading industry customers, including Boehringer Ingelheim and Pfizer, to enhance healthcare engagement and patient outcomes. This AI-driv...en platform integrates data across the healthcare ecosystem to expedite life-enhancing treatments.
Salesforce com : How Is AI Affecting Entry-Level Jobs - MarketScreener
Salesforce is addressing the AI skills gap by partnering with over 700 universities to train students in AI and automation. They emphasize diversity and ethics in AI development and offer re-skilling... programs through Trailhead, their free online learning platform. This initiative aims to expand the AI talent pool and support responsible AI development.
CloudMasonry Announces Salesforce Marketing Cloud Next Focused Team
CloudMasonry has launched a dedicated team to support Salesforce Marketing Cloud Next, Salesforce's new AI-native marketing platform. This initiative aims to enhance client marketing operations with ...AI-driven technology. CloudMasonry offers services like readiness assessments, AI preparation, and cross-cloud integration to help organizations leverage Marketing Cloud Next's capabilities for smarter segmentation and improved campaign execution.
Agentforce in Action: Customer Success Stories - Salesforce
Salesforce's Agentforce is being utilized by various organizations across industries to enhance customer service and operational efficiency. Companies like AAA Washington, Engie, and Fisher & Paykel ...are deploying Agentforce to improve customer interactions and streamline processes. This AI-driven tool is helping businesses achieve cost efficiencies, increase customer satisfaction, and deliver measurable ROI by automating routine tasks and enhancing personalized service.
Wedgewood Manages Complexity and Maintains Trust with Commerce Cloud
Wedgewood Pharmacy leverages Salesforce Commerce Cloud to streamline its complex operations in the veterinary pharmaceutical industry. By integrating Salesforce's platform, Wedgewood enhances its B2B... and B2B2C models, providing tailored ecommerce solutions for veterinarians and pet owners. This partnership enables efficient order management, personalized customer service, and improved connectivity between vets and pet owners.
