Real-World Case Studies and Customer Success Stories with Slack

Agentforce helps Pandora boost online sales and customer satisfaction. Pandora uses Agentforce to give shoppers personalized recommendations and instant answers.... AI agents Gemma and Clara automate support and guide buyers, making online shopping feel like in-store. Pandora saw 60% autonomous case deflection, a 10% net promoter score boost, and 22% of sales handled through Commerce Cloud. Data 360 and Service Cloud power insights and fast service.
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Agentforce helped SharkNinja speed up their service. SharkNinja used Agentforce to get instant answers for their team. This made their... service faster. The solution improved how quickly SharkNinja could help customers. SharkNinja saw better results with Agentforce.
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Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding... time reduced from a week to 45 minutes. The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.
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Jaipur Rugs improved sales and service with Salesforce. They streamlined processes and increased lead conversions by 30%. Customer satisfaction improved... by 40%. Salesforce helped automate and centralize data, making order processing faster. Employees can now focus on generating more sales.
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Pidilite uses Salesforce to improve productivity and customer engagement. Automation has boosted first response time by 90% and first call... resolution from 75% to 93%. The Dr. Fixit app, with over 50,000 downloads, helps contractors with sales and training. Contractor engagement has tripled through a custom field marketing app.
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Salesforce helped e. l.f. Cosmetics boost daily browse-to-buy conversion rates to Black Friday levels. The company used Marketing Cloud, Commerce...Cloud, and Service Cloud to personalize customer journeys and connect digital channels. Einstein AI features improved product recommendations and email timing. e.l.f. saw a 50% drop in daily customer service tickets and retention rates between 55% and 65%. Service agents now resolve cases faster with a single customer view.
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L'Oréal used Salesforce Einstein 1, Marketing Cloud, and Commerce Cloud to personalize beauty experiences for millions of consumers. The company unified... data from 35 brands to create tailored journeys and boost direct-to-consumer revenue. Marketing Cloud Personalization enabled real-time, channel-specific product recommendations and automated engagement. Commerce Cloud powered over 200 D2C sites, using AI for product suggestions. L'Oréal improved agent satisfaction by 70% and increased Beauty Tech adoption by 336%.
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Fisher & Paykel used Agentforce and Data Cloud to deliver luxury service. The company improved customer relationships and operations. Agentforce... brought people, apps, and data together on one platform. This helped Fisher & Paykel build stronger customer connections. The solution focused on productivity and service quality.
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Salesforce helped The 1916 Company create a unified system for customer experience. The company used Salesforce to connect data and... teams. This improved how they serve clients in financial services. The new system made work faster and more organized. The 1916 Company now delivers better service to its customers.
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Agentforce helped RBC Wealth Management increase advisor selling capacity. The company used Agentforce to improve sales processes. This led to... more efficient workflows for advisors. RBC Wealth Management saw better results in their financial services business. The solution focused on boosting productivity and customer engagement. The case highlights the impact of AI CRM in financial services.
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Agentforce helped Bionic give small businesses better support. Bionic used always-on help to answer customer questions fast. The solution made... it easier for Bionic to help more people. Bionic improved customer service with Agentforce. The company now supports small business customers more efficiently.
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Agentforce helped Nexo improve crypto customer support. Nexo needed to keep up with fast changes in the crypto industry. Agentforce... provided tools for better support. Nexo redefined how they help customers. The solution made support faster and more reliable.
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Salesforce helped RBC Wealth Management bring 26 systems into one CRM platform. Advisors now have a single view of each... client. Onboarding time dropped from weeks to just 24 minutes. The new digital experience gives clients full account visibility. Maintenance costs fell by 50%. The platform uses low-code automation and APIs to speed up innovation.
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Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage... twice as many cases as before. Product launches are now 6 times faster. Data insights help them target promotions and manage risks.
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Angel One improved customer service using Salesforce. They cut average handle time by 30% and improved first call resolution rates... by 18-20%. Automation and collaboration tools helped streamline service workflows. They serve over 30 million clients with a comprehensive suite of financial solutions.
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Tableau helped Razorpay unify high-velocity payments data for real-time analytics. The company moved from fragmented systems to a single source... of truth, improving fraud detection and revenue analysis. Teams now use self-service dashboards to track payment performance and campaign results. Real-time insights let Razorpay spot issues and fraud faster, boosting agility and trust. Tableau's integration with Razorpay's cloud data warehouse supports secure, scalable growth.
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Volkswagen Group uses Salesforce to drive innovation with humans and AI agents working together. The company aims to improve customer... success by combining human expertise with artificial intelligence. Salesforce Agentforce helps Volkswagen Group deliver better customer experiences. The solution supports collaboration and efficiency in the automotive industry. Volkswagen Group leverages AI CRM to enhance service and engagement.
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Salesforce Data Cloud helped Tata Motors bring together data from 60 million unique customers. Tata Motors used this to create... personalised engagement for each customer. The company unified customer data to improve marketing and sales. This led to better customer experiences and stronger relationships. Tata Motors now delivers more relevant messages to its customers.
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Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly... at any time. AAA Washington relies on Agentforce to keep support running smoothly. The solution makes support easier for both staff and members.
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Mahindra & Mahindra uses Salesforce to connect 18,000+ dealership users and 400+ call centre agents on one platform. This integration helps... deliver connected customer experiences. They capture over 100,000 leads a month, with a 50% drop in lead response time. Dealers report improved conversion rates and productivity.
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Salesforce helped AAA Carolinas transform its member experience. The company unified data into a single member record using Marketing Cloud,... Experience Cloud, Sales Cloud, and Service Cloud. LiveAgent chat support increased member engagement by 330% and cut service response time by 54%. Automated insurance opportunity flagging generated 1,250 new leads per month, driving up to $200,000 in extra revenue. Internal collaboration improved, raising quote rates and boosting team morale.
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Agentforce helps Goodyear improve tire and service operations. Goodyear uses Agentforce to bring people, apps, and data together. This platform... increases productivity and builds stronger customer relationships. Goodyear aims to become number one in tires and service with Agentforce. The solution supports both human and AI agents for better customer success.
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Salesforce helps Pirelli connect 18,000 dealerships and process 1. 8 million orders yearly on TireClub+. The company uses Sales Cloud,...Marketing Cloud, Commerce Cloud, and Service Cloud to give dealers and customers a seamless, data-driven experience. Pirelli cut CO2 emissions by 31% by moving to cloud technologies. Dealers now use a single portal for self-service ordering, boosting efficiency and reducing inventory waste. CRM insights help Pirelli deliver personalized offers and improve productivity across sales, service, and logistics.
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Agentforce helps Pandora make every online shopper feel special. Pandora uses Agentforce to improve customer service and engagement. The platform... brings humans and AI agents together for better support. Pandora creates a more personal shopping experience for each customer. This leads to higher satisfaction and loyalty.
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Agentforce by Salesforce helped Grupo Falabella resolve 60% of WhatsApp inquiries autonomously. The retailer saw 3x growth in conversations in... just 3 months. 2.5 million LLM calls happen each month. 70% of Agentforce conversations get four or five star ratings. Grupo Falabella improved customer communication and built a seamless experience using Salesforce tools.
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Sai Silks Kalamandir uses Salesforce to unify customer data for personalized marketing. They consolidated six million records into five million... profiles, enabling targeted marketing. This improved marketing efficiency by 3X and saved 2000 person-hours with automated reporting. They created 1350 customer segments, enhancing engagement and sales.
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Salesforce helped Best Buy Canada boost its Net Promoter Score by 10% year-over-year and increase first-call resolution by 16%. The company used... Marketing Cloud, Service Cloud, Sales Cloud, and Field Service to personalize customer service and communications. Geek Squad improved efficiency with Field Service Lightning and LogMeIn for remote support. Best Buy Canada now manages Marketplace leads with Sales Cloud, driving higher conversion rates. The retailer delivers a connected, high-value experience across all customer touchpoints.
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Agentforce helped Grupo Falabella deliver fast and convenient order support. The company improved customer service by using Agentforce to connect... people, apps, and data. This made operations smoother and helped build stronger customer relationships. Grupo Falabella now offers better support for orders, making shopping easier for customers.
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Salesforce helped R. M.Williams transform its customer experience. The company unified service, marketing, and commerce with Commerce Cloud, Marketing Cloud,...Service Cloud, and MuleSoft. Service Cloud cut phone calls by 42% and improved agent productivity. Marketing Cloud drove 3.5x higher open rates and doubled conversion rates. R.M.Williams now delivers a personalised, seamless journey for every customer online and in-store.
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Salesforce Marketing Cloud and Data Cloud helped Casey's General Stores personalize messaging 30 times faster. The company increased conversion rates... for pizza by 16% using real time data and AI-driven segmentation. Casey's now sends 170 million personalized messages across email, SMS, and app channels. API-led integration lets them launch new services four times faster. These tools improved customer loyalty and marketing efficiency for this major retail chain.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The... solution made service faster and more efficient. This led to big time savings for Algo's team. The case shows how AI can help IT companies improve service operations.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The... solution made service faster and more efficient. This led to big time savings for Algo's team. The case shows how AI can help IT companies serve customers better.
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Genpact transformed its business functions using Salesforce. They aimed to improve customer and employee experiences. The company faced challenges with... a complex IT landscape. Salesforce was chosen for its integration potential. Genpact used Salesforce to streamline operations and create an AI-powered ecosystem.
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Secutech Automation uses Salesforce to improve customer relationships. They have over 300 employees and work with big companies like Google... and Tata. Salesforce helps them manage sales and services better. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
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Agentforce from Salesforce helped Bionic support over 200,000 small businesses in the U. K. with essential services. By integrating AI...directly into their CRM, Bionic automated 50% of customer needs, with 60% handled without human input. This freed staff to focus on complex cases and improved efficiency and productivity. The Wingman AI agent gave reps real-time guidance and boosted call quality. Bionic saw fewer missed calls and less manual work, making service faster and more reliable.
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Agentforce helped Accenture transform its sales process. Accenture piloted Agentforce with 2,200 users to improve CRM workflows and sales coaching.... The AI agent automated tagging and data entry, saving time for sellers. Accenture measured success by time savings and accuracy. The company plans to scale Agentforce to 55,000 users as it proves business value.
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Einstein 1 Sales helps Ennube send 5,600% more prospect emails. The Ecuador-based sales team uses AI to write and proofread... emails in English, saving the CEO time. Sales productivity increased by 50%. The team now contacts 7.5 times more prospects year over year. Einstein 1 Platform also speeds up marketing content creation, supporting more campaigns each quarter.
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Heathrow uses Salesforce to improve travel and increase revenue. The airport wanted to make travel easier for passengers. Salesforce helped... Heathrow create agent-first experiences. This made customer service better. Heathrow saw growth in revenue and smoother travel for customers.
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Engine used Salesforce Agentforce to support 1 million travelers. Autonomous agents now resolve 30% of customer support cases. Engine improved... agent accuracy by consolidating topics and using replica testing. Real-time performance monitoring with Data 360 and Tableau Next helped fix issues fast. Customer satisfaction scores and transcript reviews guide ongoing improvements.
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FedEx used Salesforce Data 360 to boost ROI by over 2,000%. The company improved customer activation by 13%. FedEx now... sends 1 billion personalized emails each year. Data 360 helps FedEx unify customer data and deliver insights to employees. The solution supports global logistics and supply chain operations.
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Agentforce helped Telepass resolve 87% of frequently asked questions. Telepass used Agentforce to improve customer service. The platform brought people,... apps, and AI agents together. This made operations better and increased productivity. Telepass kept Europe moving with faster answers for customers.
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Air India used Salesforce Data Cloud and Einstein 1 Service to connect all customer data into a single view. The airline faced... challenges from decentralized data and high call volumes, handling 550,000 service cases each month. With AI-powered recommendations and unified profiles, agents deliver faster, more personalized service. Salesforce Professional Services and Success Plans supported a smooth digital transformation. Air India plans to use generative AI for consistent messaging and call summaries.
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Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes.... DeVry used Agentforce to connect students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.
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Pearson uses Salesforce Platform to personalize learning journeys for millions worldwide. With Agentforce, Pearson expects a 40% increase in case... deflection. Virtual school onboarding time is set to improve by 50%. Salesforce solutions like Service Cloud, Sales Cloud, and Marketing Cloud help Pearson serve learners, educators, and enterprise customers. The partnership supports Pearson's digital transformation in education technology.
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REVA University uses Salesforce to streamline student lifecycle management. They digitized processes for 16,000+ students and 1,500+ teachers. Automation cut... admissions time by 50% and saved 30-40% effort across departments. The platform provides a 360-degree view of the student journey, improving access to information and enhancing the educational experience.
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FLAME University uses Salesforce to improve student engagement. They built a student community portal for collaboration. The university achieved 90%... student satisfaction with the technology. Salesforce helps manage student leads and streamline admissions.
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Pearson uses the Salesforce Platform to personalize learning journeys. The company wanted to improve student engagement and outcomes. Salesforce helped... Pearson create tailored experiences for learners. This led to better learning results and more efficient operations. The platform supports Pearson’s goal to deliver connected education solutions.
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Agentforce helped Absa Group improve agent-first banking. The bank used Agentforce to connect humans and agents for better customer service.... The solution focused on teamwork and digital engagement. Absa Group aimed to set new standards in banking with this technology. The case highlights innovation in financial services and customer experience.
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Inter used Salesforce to boost their ROI by 20 times. They found the perfect banking offer for their needs. The... solution helped them improve their business results. Inter saw a big increase in return on investment. The case shows how Salesforce can help banks grow fast.
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Inter used Salesforce to improve their banking offers. They achieved a 20x boost in ROI. The solution helped them find... the perfect offer for their customers. This led to much better results for their business. Inter saw a big impact from using Salesforce.
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Agentforce helped CaixaBank streamline workflows. CaixaBank used Agentforce to bring people, apps, and data together. This improved productivity and operations.... CaixaBank built stronger customer relationships with Agentforce. The solution focused on banking workflow automation and customer engagement.
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Agentforce helped Pentagon Federal Credit Union improve customer support. The credit union used Agentforce to bring people, apps, and AI... agents together on one platform. This made operations better and built stronger customer relationships. Pentagon Federal Credit Union gained a competitive edge with this solution. The case highlights the benefits of AI-powered omni-channel support in banking.
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Salesforce helps Siemens transform sales using data, AI, and trusted partnerships. Siemens uses Salesforce to boost sales pipeline and win... rates. The company leverages AI and data integration for better customer engagement. Siemens reports improved sales performance and stronger customer relationships. Salesforce supports Siemens in driving digital transformation in manufacturing.
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Einstein 1 Sales helped BACA Systems double sales productivity. The sales team used AI to automate emails and call summaries,... saving time and boosting engagement. Data Cloud unified information for better insights and personalized recommendations. AppExchange integrations improved delivery operations, saving 5–8 minutes per order and achieving 99.9% shipping accuracy. Salesforce flows automated licensing and admin tasks, freeing up resources for growth.
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Sales Cloud, Service Cloud, and Marketing Cloud helped AGI unify its sales, service, and marketing. AGI cleansed and automated its... data, gaining a single customer view and streamlining complex sales. Service Cloud gave real-time metrics and improved customer support. Marketing Cloud increased marketing channel activity by 49% and tripled digital marketing. AGI now collaborates better and delivers a more consistent customer experience.
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Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience.... They moved sales processes to Salesforce Sales Cloud. This unified customer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.
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Uber Eats used Service Cloud, MuleSoft, Tableau, and Sales Cloud to automate workflows and unify data from 30+ global systems. Agents now see... all customer and merchant data in one place, saving time and reducing manual steps. This automation helps resolve merchant disputes and refund cases much faster. Einstein predicts case priorities, cutting triage times. Uber Eats improved agent efficiency and can now support 25 million restaurateurs and their customers worldwide.
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Salesforce helped SkipTheDishes onboard new restaurant partners 50% faster. The company used Sales Cloud, Service Cloud, and CRM Analytics to... manage leads, automate workflows, and gain real-time business insights. With Salesforce, SkipTheDishes scaled quickly during the pandemic, supporting over 40,000 restaurants. The platform enabled rapid growth without hurting partner relationships and improved service speed, resolving partner issues in less than 24 hours. Automated integrations and dashboards gave teams better visibility and efficiency.
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PepsiCo uses Salesforce Data 360, MuleSoft, and Agentforce to unify data and streamline global operations. Data 360 acts as a... customer data platform, giving teams a single view of consumers and stores. Agentforce Consumer Goods and Service Cloud help field reps and support teams manage retail execution and service at scale. MuleSoft integrates ERP data, enabling faster decisions and smarter trade promotions. PepsiCo expects improved efficiency, better retailer relationships, and increased sales from this unified CRM and data platform.
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Salesforce Backup & Recover and Archive protect Year Up United's mission-critical student data. Manual backup gaps risked data loss and... slowed staff. Automated backup now saves time and prevents errors. Archive manages old records, keeps compliance, and speeds up access for current students. Year Up United can now grow and innovate without worrying about data disasters.
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Agentforce helps Big Brothers Big Sisters of America support more people. The organization uses Agentforce to improve how they work.... This helps them reach more people in need. Agentforce makes their work easier and faster. The result is that Big Brothers Big Sisters of America can help change more lives.
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Salesforce helps Christians Against Poverty deliver holistic debt support. The organization uses Salesforce to connect people, apps, and data on... one platform. This improves productivity and customer relationships. The solution supports their mission to help people in need. The platform streamlines operations for better service delivery.
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Salesforce helped Tata Power Solaroof boost residential solar installations by 200%. The company unified sales, service, and field operations using... Sales Cloud, Service Cloud, Field Service, and Experience Cloud. Field service turnaround time dropped by 58%, and asset activation became 50% faster. Partners now use a self-service portal for real-time order management. Tata Power Solaroof delivers faster, more reliable solar solutions across India.
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Salesforce Customer 360 helped Schneider Electric cut sales lead closure time by 30%. The company used CRM Analytics and Einstein... Discovery to find and convert sales opportunities. With the Salesforce Signature Success Plan, Schneider Electric reduced data prep run time by 82%. The team gained fast, personalized support and expert guidance. Schneider Electric now uses AI tools and predictive analytics to drive sales and efficiency.
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MuleSoft and Service Cloud help Sunnova automate business processes and connect data from internal and third-party sources. Sunnova now generates... energy designs and contracts in less than 15 minutes. Sales reps use real-time data to create personalized 3D models for homeowners. MuleSoft RPA speeds up payment processing and data sharing with local jurisdictions. Over 1,000 dealers use the platform, supporting 32,000+ system sales and 25,000+ registered sites per year.
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Agentforce helps Lennar schedule 12,000 annual appointments and run 1. 1 million workflows each month. Lennar uses Agentforce, Data 360,...and Tableau to make homebuying easier and faster. Customers can chat with agents any time and get instant help for issues like roof or air conditioning problems. Lennar blends construction expertise with Salesforce technology to improve efficiency and customer service. The solution supports Lennar’s goal to address the shortage of attainable homes.
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Agentforce from Salesforce helped Lennar speed up and improve the homebuying process. Lennar used Agentforce to connect people, apps, and... data on one platform. This made their operations smoother and helped build better customer relationships. Lennar now delivers a smarter homebuying journey for their customers.
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United Tractors used Salesforce Service Cloud, Sales Cloud, and Field Service to boost field service efficiency. They replaced manual processes... with digital tools, improving data accuracy and visibility. The company increased cases resolved within service level agreements from 75% to 97% for site operations. Field resource utilization rose to 97%, up from 93% in 16 months. Sales teams now use real-time data to predict customer needs and prevent downtime.
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Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They... used assistive and autonomous AI tools from Salesforce. This helped Panasonic transform how they deliver service. The result was better support for their customers.
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Agentforce helped reMarkable handle 37% of support cases with AI-powered service. The company used Salesforce Professional Services to launch agent-first... customer support and IT help in just weeks. They improved their knowledge base for better AI answers and set clear agent scopes to boost user trust. Early collaboration with Salesforce enabled a fast rollout and strong results. Employee and customer feedback improved after refining agent tone and expanding system access.
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Agentforce helped reMarkable launch agent-first customer service and IT support in just weeks. The company improved employee support and customer... service speed. Agentforce brought people, apps, and AI agents together on one platform. This made operations smoother and increased productivity. reMarkable rolled out the solution much faster than expected.
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Agentforce helped Pacers Sports & Entertainment reach new fan heights. The company used Agentforce to improve customer engagement. The solution... brought humans and AI agents together. This led to better fan experiences. The story highlights the impact of Agentforce in the entertainment industry.
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Pacers Sports & Entertainment used Data 360 from Salesforce to improve fan engagement. They turned fan data into better experiences.... The solution helped them understand their audience. This led to more delight for fans. Data 360 made it easier to act on insights. The company saw stronger connections with their audience.
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Agentforce helps Salesforce resolve over 75% of customer issues on the Help site. The AI-powered platform delivers fast, personalized self-service... to more than 1.7 million visitors. Salesforce saw a 65% reduction in response time for 90% of users. Agentforce integrates with Data 360 and Service Cloud for seamless support. Only 5% of inquiries now escalate to a human support engineer.
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Salesforce helped Devolutions improve marketing, sales, and service for SMB security software. The company used Marketing Cloud, Service Cloud, Sales... Cloud, and Tableau CRM to unify customer data and automate workflows. Devolutions gained better visibility into marketing ROI and streamlined support processes. Teams now share a 360-degree view of every customer. The platform enabled more efficient operations and consistent customer engagement.
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Salesforce AI and unified data help UChicago Medicine scale patient care. The hospital used Salesforce to bring together data and... improve operations. This made it easier for staff to work and for patients to get care. UChicago Medicine now delivers better service with more efficiency. The solution supports healthcare teams and patient engagement.
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Data Cloud gives Baptist Health South Florida a single, unified patient view. The organization used to struggle with disconnected data... and patient touchpoints. Now, Health Cloud and Data Cloud bring all patient data together. This lets staff see each patient’s full health history and personalize care. Marketing Cloud helps send targeted messages, like reminders for annual checkups. The new system supports 180,000 patients and 1.8 million visits each year. Staff can now engage patients with relevant, timely communications.
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Salesforce Data 360 helps Pacers Sports & Entertainment unify fan data from 30 sources. The company uses Agentforce and Data... 360 to create a single customer profile and improve segmentation. This gives PS&E a better view of each fan and helps them build lifetime loyalty. The solution also supports partner growth by identifying high-value fans.
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LIV Golf used Salesforce Agentforce and Data 360 to unify fan, player, and sponsor data. They built a strong data... foundation to deliver AI-powered, real-time fan engagement. Agentforce enabled two-way conversations and second-screen experiences for fans and broadcasters. LIV Golf launched Fan Caddie and Agent Caddie to improve fan interaction and storytelling. Fast deployment and improved answer quality led to better fan experiences and brand affinity.
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Agentforce helped One NZ make plan changes fast and easy. The solution improved convenience for customers. One NZ used Agentforce... to streamline their processes. This led to better customer experiences. The company saw faster service and more satisfied users. Agentforce made a big difference for One NZ.
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Salesforce Foundations helped VEV Romerike, a small Norwegian telecommunications company, resolve service cases 40% faster. Automation now handles 30% of... their service cases. The company integrated Agentforce, Service Cloud, Data Cloud, Marketing Cloud, and Sales Cloud. This improved collaboration, enabled targeted marketing, and boosted upselling and cross-selling. VEV saw measurable results in just 2-4 weeks.
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Agentforce, an AI solution, helps Simplyhealth automate repetitive service tasks. Email replies dropped from 12 minutes to 1.5 minutes. Service... reps now focus on complex, emotional customer needs. This shift improves support for millions of members. AI and humans work together to deliver faster, more empathetic healthcare service.
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Simplyhealth uses Agentforce from Salesforce to boost service and sales capacity. The company aims to improve productivity and customer relationships... with the Agentforce platform. Agentforce brings people, apps, data, and AI agents together. This helps Simplyhealth deliver better customer service and drive business growth. The solution supports both sales and service teams.
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Salesforce Data Cloud helped Dr. Reddy’s Laboratories connect data from many sources. This unified data improved engagement with healthcare professionals.... The company used AI and analytics to better understand customer needs. As a result, Dr. Reddy’s Laboratories increased the impact of their outreach and built stronger relationships with HCPs.
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Agentforce and Salesforce Life Sciences Cloud help Takeda engage healthcare professionals with personalized, data-driven interactions. Takeda wanted to improve speed... and relevance for doctors, nurses, and pharmacists. Using Data Cloud, MuleSoft, and Agentforce, reps now get deep insights before meetings. This saves time, reduces admin work, and supports better patient outcomes. Leadership gains a complete view of rep and hospital engagement trends.
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Agentforce helped 1-800Accountant resolve 70% of customer inquiries. The company used Agentforce to improve customer service. This led to faster... answers for customers. The solution made support more efficient. 1-800Accountant saw better results with fewer resources.
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BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single... platform. This helped them service more households and ensure high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.
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Salesforce helped Wiley achieve a 213% return on investment. Wiley used Salesforce to improve business processes. The solution made their... work faster and more efficient. Wiley saw strong results from using Salesforce. The case highlights ROI and business transformation.
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Agentforce by Salesforce helped the World Economic Forum improve the Davos conference. The platform integrated systems and data, making logistics... easier for attendees. Real-time updates and personalized information improved coordination and communication. Attendees could focus more on important discussions, not logistics. WEF saw a better overall conference experience with Agentforce.
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Agentforce helps The Adecco Group connect one-on-one with every job seeker. The company uses Agentforce to improve engagement. This leads... to better communication with job seekers. The solution supports personalized experiences. The Adecco Group benefits from more effective hiring processes. The platform helps drive customer success.
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OpenTable uses Agentforce from Salesforce to help restaurants and diners faster. The platform brings people, apps, and AI agents together.... This improves productivity and customer relationships. OpenTable benefits from better operations and support. The solution helps them serve both restaurants and diners quickly.
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Salesforce helped Vedant Fashions Limited unify online and offline shopping for its brands. The company used Commerce Cloud, Service Cloud,... Slack, Tableau, and Experience Cloud to connect customer data and improve service. Online conversions rose by nearly 100%. Organic traffic increased 90% year-on-year. Site speed doubled, and add-to-cart rates grew by up to 90%. Service Cloud reduced validation time from an hour to five minutes, streamlining returns and alterations.
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Backup & Recover and Archive from Salesforce cut AZ ROC's Recovery Time Objective from over a day to just one hour. AZ ROC replaced... manual SQL exports with automated backup and recovery, reducing risk of data loss and freeing staff time. Archive enabled automated data retention and purge policies, ensuring compliance with complex legal requirements. The solution let AZ ROC recover from a major data merge issue in under a day, supporting business continuity and public trust.
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Agentforce helps Indeed speed up hiring with a digital workforce. Indeed uses Agentforce to improve hiring processes. The platform brings... together humans and AI agents. This helps Indeed work faster and better. The solution supports digital transformation in the Internet industry.
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Agentforce and Customer 360 help Ambuja Neotia improve customer experiences. The company uses Agentforce to get a full view of... each customer. This helps them serve people better. The solution brings together data from many places. Ambuja Neotia can now understand and help customers faster. This makes their service stronger and more personal.
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Einstein 1 Sales helped Ennube send 5,600% more prospect emails. Ennube used the platform to boost their sales outreach. The... solution made it easier to reach more potential customers. This led to a big increase in email volume. Ennube improved their sales process with Einstein 1 Sales.
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Razorpay uses Salesforce to improve sales efficiency. They saw a 38% increase in lead conversion. Sales team efficiency increased by... 30%. Turnaround time on service requests reduced from 48 hours to 8 hours.
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Genpact uses Salesforce to transform its sales and marketing. 100% of sales opportunities are captured on Salesforce. Customer conversations increased... by 50% in a year. Genpact has over 100,000 employees in 30 countries. Salesforce helps Genpact scale and improve customer service.
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Balaji Wafers uses Salesforce to improve distributor experiences. They have a 20% year-over-year growth. Distributor onboarding time reduced by 50%.... Sales visits per rep increased by 30% per week. Mapping accuracy improved by 80% using Salesforce Maps.
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Agentforce helped Engine deploy its solution with confidence. The platform brought people, apps, and data together. Engine improved productivity and... operations. Customer relationships became stronger. The case highlights Agentforce's impact on business efficiency.
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