Case Studies for Utilities | Real Results & ROI 2025

ManageEngine helped Sureserve Group meet legal compliance and move quickly to remote work. The company faced challenges with legal standards and outdated IT tools. ManageEngine ServiceDesk Plus and E...ndpoint Central made IT management easier and improved security. Sureserve Group now manages assets better and fixes vulnerabilities faster. The company values ManageEngine’s support and partnership.
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OQLIS helped Power Meter Technics (PMT) use data analytics for smart metering in large buildings. PMT wanted to track electricity, water, and gas use, spot waste, and improve sustainability. OQLIS ga...ve real-time monitoring, alerts, and detailed dashboards. PMT's clients now see energy use clearly, save money, and respond faster to problems. Plant engineers save time and focus on key tasks. PMT improved cost savings and sustainability reporting with OQLIS.
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MobileFrame Business Suite helped Aquila, Inc. replace paper-based processes for facility management. Service technicians used mobile apps for asset tracking, work orders, and inspections. The soluti...on eliminated manual data entry and reduced errors. Office staff and field workers saw higher productivity. Data synced directly to Archibus, giving up-to-date job information. Aquila quickly deployed new mobile apps without custom coding.
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Jedox helped IFCO Systems replace over 1,000 Excel sheets with an automated data collection and reporting platform. IFCO needed a fast, flexible solution for its global logistics operations. Jedox wa...s implemented in just a few days, enabling self-service analytics across departments and regions. The platform now supports 70 users, integrates with SAP, and streamlines contract management for 50 US users. IFCO saves time and costs, improves data quality, and centralizes information for better decision-making.
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Phrazor helped a global shipping company automate business expense and cost reporting. The company faced slow, manual reporting with 30-40 employees involved and error-prone Excel dashboards. Phrazor...'s natural language generation automated the process, creating clear, actionable reports. Now, only 1-2 employees generate reports, saving 40 man-hours per week. Report creation time dropped from one week to a few minutes, improving decision-making and visibility.
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C3 AI Energy Management helped a global energy company drive its digital transformation. The company used C3 AI to let municipal and commercial customers analyze and cut energy use. C3 AI delivered a... platform with custom analytics, data integration, and asset management. In just 16 weeks, they set up the solution for over 600 public facilities. The project met strict needs for sensor integration, security, and scalability.
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Alteryx helped Siemens Energy democratize data and drive digitalization. The company faced complex data management challenges across 36 factories and multiple databases. Alteryx enabled 100 active us...ers in less than 12 months. Siemens Energy generated over 200 use case ideas. The solution saved thousands of hours and delivered dozens of new insights through automation.
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WinPure Clean & Match helped SportsMechanics, a data analytics company, manage over 200GB of data collected over 10 years. They struggled with manual SQL queries to find duplicates and data quality i...ssues. WinPure Clean & Match provided fast data profiling and matching, making it easy to spot and fix problems. The tool enabled quick deduplication and gave a single view of accurate customer records. SportsMechanics praised its speed and easy navigation.
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CARTO helped SEUR optimize their cold chain transportation network. SEUR wanted to assess demand, evaluate distribution center locations, and build an optimization model. CARTO used Spatial Data Scie...nce to analyze and improve SEUR's network. The solution reduced the average delivery distance from 18.99 km to 18.23 km per order. For 500,000 orders, this means 380,000 fewer kilometers traveled, saving fuel and reducing fleet size.
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Diver Platform helped Fieldale Farms save the work of two full-time employees in one year. The company achieved a 5x return on its annual analytics maintenance costs. Diver reduced poultry yard time ...by 13%, improving productivity. Upgrading to Diver Platform 7.0 gave much faster data processing. General Ledger Advisor let managers answer financial questions right away. Fieldale Farms now tracks key metrics and refreshes data in near real time.
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Nexla helped Arcadia Cold automate real-time data consolidation and integrate with Oracle NetSuite. Arcadia Cold faced challenges with disjointed data and limited staff. Nexla provided a low-code sol...ution, eliminating the need for multiple integration tools. The company reduced its data integration spend by 50%-60%. Time-to-market dropped by 67%. Arcadia Cold now delivers real-time inventory data and self-service dashboards to its clients.
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Amprion and Structr created Ahorn, a tool for better decision-making. Ahorn uses structured data and human insights. It helps manage complex data and supports strategic decisions. The tool integrates... TAM methodology with graph-based technology. It enhances decision-making by combining data and human judgment.
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AnyLogic helped HAVI, a $5 billion global company, support McDonald's in expanding their menu at 14,000 restaurants. HAVI used AnyLogic simulation software for demand and supply planning. The solutio...n enabled efficient planning for new menu items. This helped McDonald's build on the success of All-Day Breakfast. The project improved supply chain management for a large fast food chain.
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AES used H2O.ai to transform its energy business. The company wanted to move from fossil fuels to renewable energy and needed digital and AI tools to help. H2O.ai helped AES predict and optimize ener...gy output, predict failures, and optimize load distribution. AES saved $1 million a year by cutting non-essential technician trips. Customers saw 10% fewer power outages.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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eLogger helped the City of Colton replace handwritten logs with an electronic logbook. The city needed to meet strict regulations and improve efficiency. eLogger offered fast setup, flexible template...s, and strong support. Staff can now search logs quickly and set automated reminders. The city operates more efficiently and has better access to accurate data.
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Rossum helped Veolia speed up invoice processing by 8 times. Veolia used Rossum to centralize and automate their invoice workflow. The solution reduced manual workload by 90% and achieved a 90% autom...ation rate. Veolia saved 87.5% of time per document. The new process allowed Veolia to expand their document processing services and aim for even higher automation.
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infoRouter’s subscription notification system helped Calor Gas keep their remote sales teams updated on critical pricing document changes. The salesforce now gets instant alerts when prices change. T...his real-time information lets them react quickly in the field. The setup is easy and saves time. Calor Gas improved team responsiveness and streamlined operations with infoRouter.
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Alation helped Vattenfall become more data-driven and reduce regulatory risk. Vattenfall used Alation and DQC to break down data silos and improve data quality. Project development sped up by 81%, dr...opping from 3 months to 3 weeks. The company created data quality rules 10 times faster. Over 1000 data objects in core systems improved each month. Alation became the single source of truth for Vattenfall, supporting compliance and new projects.
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Google Cloud’s Data Loss Prevention (DLP) helped a large UK energy provider unlock new Generative AI use cases while protecting customer data. The company used DLP for anonymisation, encryption, and ...decryption of sensitive information, including PII. This enabled secure call transcript analysis and improved customer experience. The solution scaled to manage over 2 PB of sensitive data and used reusable DLP templates. Datatonic also upskilled the client’s teams to ensure future adoption of secure AI solutions.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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Talend helped Uniper build a modern data analytics platform. Uniper integrated over 120 data sources into a cloud-based data lake using Talend and Tableau. The company saw a 10x increase in speed and... cost-efficiency for real-time data delivery. Data integration costs dropped by 80%. Trading teams now access data faster, automate trading, and comply with GDPR using Talend's data governance features.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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TCN software helped a national utility company keep families informed during severe storms on the East Coast. The company used TCN to deliver audio updates to customers. This helped save dialing time... for agents and reduced labor costs. The solution supported communication during blackouts and freezing temperatures.
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Genesys Cloud CX helped Utility Warehouse deliver personalized customer experiences at scale. The company used AI-powered experience orchestration to improve contact center operations. Utility Wareho...use leveraged digital customer engagement and automation features. The solution enabled seamless connections across channels. Utility Warehouse enhanced customer satisfaction with Genesys technology.
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CXone Mpower helped e-regio modernize its service operations. The company replaced manual processes with a digital-first platform. Agent performance, service levels, and cost control improved. e-regi...o now manages schedules and workflows more easily. The company is ready to expand AI use with a new customer portal. CXone Mpower gives e-regio better control and transparency in customer service.
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MightyCall helps Apex Logistics International manage global logistics operations. The company needed a cost-effective, flexible phone system for team communication. MightyCall offered competitive pri...cing and easy setup. Apex uses one business number with extensions for the whole team. Call transfer and shared minute pools make operations smooth. The mobile app lets staff stay connected anywhere.
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ChatGuard lets a major US utility company take secure payments in live web chat. Before, agents had to send customers to call centers for payments, which was slow and frustrating. Now, customers pay ...right in the chat, making things faster and easier. Agents handle more chats at once and finish transactions in one session. The company manages over 1,000 customer interactions per day with ChatGuard.
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Yeastar P-Series Software Edition helped City Power, a major South African municipal energy utility, move from an old Avaya system to modern VoIP communications. The company faced high costs and freq...uent downtimes with its aging analog system. Yeastar's solution improved communication efficiency and staff mobility across 10 branches. City Power integrated its CRM with Yeastar's API, boosting productivity in its 200-seat call center. The new system also made data-driven decision making easier and cut communication expenses.
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Avaya helped Superior Propane modernize its contact center with cloud and AI solutions. The company faced challenges with slow on-premises systems, unused licenses, and lack of data insights. Avaya d...elivered a flexible platform, real-time reporting, and custom IVR integration. Superior Propane reduced average handle time by 30 seconds per call and can now handle 150 more customer inquiries daily. The solution supports a permanent hybrid work model and allows flexible user subscriptions during peak seasons.
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Knowlarity’s Inbound Contact Center with IVR Services helped a leading logistics company solve issues with uptime, hardware management, and real-time call analytics. The company switched from an on-p...remise contact center to a cloud-based solution. This allowed them to handle more calls, improve agent productivity, and support remote work. Uptime increased to 99% or more. Operations efficiency improved, with 2.5 to 3 lakh minutes covered monthly. The company now manages services across India with quick setup and no capex.
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Bright Pattern's omnichannel cloud contact center software helped United Power improve agent experience and customer satisfaction. United Power saw a drop in average hold times and abandoned calls us...ing callback features. The platform made reporting easy and agent training faster. Omnichannel surveys improved customer feedback. Skills-based routing and AI-powered tools streamlined operations for this large utilities provider.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was hard to use and did not support remote work. Calabrio ONE made it easy ...to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was hard to use and did not support remote work. Calabrio ONE made it easy ...to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Aircall AI Voice Agent helped SJWD Water District resolve 90% of after-hours calls. Before, water treatment operators had to answer billing calls at night, taking time from critical duties. The utili...ty serves 36,000 connections and nearly 90,000 residents. With Aircall, customer wait times dropped and staff could focus on water quality. The solution improved both customer service and team efficiency.
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Front and Everest AI helped Expeditus Transport handle more freight loads. The team used to struggle with Outlook and TMS tools, causing delays and duplicate work. With Front's workflow automation an...d Everest's AI, agents now get all needed info fast. The company increased capacity from 500 to over 2,000 loads a day. Real-time collaboration and message routing improved speed and service quality.
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Anthill helped Senergy Direct improve sales automation and lead management. Senergy Direct used Anthill to connect marketing channels and manage new sales enquiries in real time. Automated workflows ...and SMS communications made their sales process faster and more efficient. The system helped Senergy Direct identify top marketing campaigns and increase ROI. Employees could focus on the best opportunities, improving customer experience and conversion rates.
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Metamer is a company in the energy market. They needed a way to track attendance at all their locations. EcosAgile helped them by providing tools for attendance tracking and other HR processes. They ...added features like expense management and project tracking. The new system made it easier and faster to manage staff attendance. Metamer is very satisfied with the results.
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Mekari Talenta and Mekari Qontak helped Biteship, a logistics aggregator, boost agent productivity by 34%. The company also achieved salary calculations twice as fast. Biteship used Mekari's solution...s to streamline HR and customer operations. These improvements made their team more efficient and helped them grow since 2019.
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Salesforce helped ENGIE get a single view of each customer. ENGIE replaced old IT systems with Sales Cloud, Service Cloud, and Marketing Cloud. Cobra CRM supported the rollout with Salesforce experts.... ENGIE now gives business customers better insight into their energy use. The new system is easier for both staff and customers to use. ENGIE plans to add more Salesforce features in the future.
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WEM's no-code platform helped TSN Groen improve logistics operations. TSN Groen wanted to reach 100% CO2-neutral operations. They used WEM to build and deploy modules fast. The platform made HR and l...ogistics tasks easier. TSN Groen saved money and time. They improved client service and grew revenue. The company is now on track for full sustainability.
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Quickbase helped a leading utility provider in the Pacific Northwest save $400,000 by replacing their legacy system. The company used Quickbase to manage 600+ contractors and complete over 20,000 job...s each year. They improved data visibility, access control, and invoicing. The new platform was deployed in 3-6 months, much faster than the 12-18 months estimated for the old solution. Regular audits and real-time dashboards made field operations more secure and efficient.
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Axelor ERP helped Sorégies manage electricity and gas production and distribution. Sorégies needed a flexible business management solution to meet new regulations and launch new offers. The company c...hose Axelor for its modular design and open source platform. Axelor and Sorégies built a custom ERP using Axelor Process Studio. In one year, all electricity customers switched to the new billing module. The solution now issues over one million invoices each year for 200,000 active customers.
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GGEW needed to win back key accounts and get new customers after losing some due to energy crisis risks. They wanted to reduce customer churn and sell more to existing customers. GGEW chose SuperOffi...ce to help manage contracts and track competitor contracts. The new system reminds sales staff to extend contracts and helps find new sales chances. With SuperOffice, GGEW improved customer retention and acquisition. Management now has better insight into sales opportunities and margins.
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Doxim helped Fayetteville PWC use data-driven, personalized design and targeted messaging. The solution focused on customer communications management. Fayetteville PWC improved customer engagement wi...th Doxim's technology. The approach used omnichannel communications.
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Workbooks helped Low Level Waste Repository improve their customer experience. The company faced challenges in managing customer interactions. Workbooks provided a solution that made it easier to tra...ck and respond to customer needs. The result was better service and more satisfied customers. The case shows how CRM software can help utilities companies deliver better support.
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Zendesk helped AboitizPower, a major electricity distributor in the Philippines, fix problems with old systems and scattered data. After using Zendesk, AboitizPower saw all customer interactions in o...ne place and made work faster for employees. The company saved over 300 hours each month by automating tasks. Now, 85% of customer questions get answered within 12 hours. Agents respond in about 2 hours on average. Zendesk reporting helps AboitizPower keep strict service standards and improve customer care.
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BiznusSoft Field Service helped Metercor Inc solve problems with data, account management, and complex business processes. Metercor needed simple, affordable, and customized software. BiznusSoft deli...vered a 360-degree account view, making inventory and meter management easy. Metercor now tracks everything from warehouse to truck and uses custom forms for client feedback. Their team can manage operations from any device using the mobile solution.
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Azuga's fleet tracking and telematics help Nolan Power Group track 15 vehicles. The company can see where assets are and if technicians finish jobs. Bryan Dardar, VP of Stationary Services, says the ...map shows if a vehicle is standing still for 3 hours or hasn't arrived. Azuga gives real-time visibility and improves field service management. This helps Nolan Power Group serve customers better and manage their fleet efficiently.
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LPR Energy GmbH uses Asolvi's FSM software to support grid operators and utilities in the energy sector. The company manages over 300,000 service calls each year, covering electricity, gas, water, an...d heat. With 160 employees, they need reliable and precise solutions. Asolvi helps LPR Energy maintain high standards in meter management and infrastructure maintenance.
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vWork helped Swyft Energy double sales without doubling staff. Swyft Energy used vWork to manage job scheduling for heating and solar PV installations. The platform allowed full online customer exper...iences and automated many tasks. Swyft Energy achieved a 100% first time install rate. Subcontractors joined their network due to efficient processes and easy API integration.
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KloudGin helped Citizens Energy Group, a large utility company in Indianapolis, improve their service delivery. Citizens Energy Group provides natural gas, thermal energy, water, and wastewater servi...ces to about 900,000 people and many businesses. The case study highlights how KloudGin solutions support utility operations. The focus is on better management and customer service for utility companies.
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CSOne helped 三井倉庫ロジスティクス株式会社 improve the quality of their coffee machine installation and maintenance services. The company used CSOne to manage after-sales service, call center operations, and field... repairs. They outsourced service operations, standardized processes, and reduced fixed and variable costs. CSOne enabled better inventory management and improved service quality for home appliances, commercial equipment, and medical devices.
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ExpandIT Service Management helped Connected Wind Services unify service management across Denmark, Germany, and Sweden. The company needed a digital tool to support growth and standardize processes ...in all countries. ExpandIT integrated with Dynamics NAV, was easy to use, and flexible. Service reporting became consistent and data was available in one solution. Engineers needed only half a day of training to use the system.
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Fieldproxy helped Interport Global Logistics manage their field sales operations. Interport struggled to track sales teams and record sales reports across India. Fieldproxy provided a field service m...anagement solution. This made it easier to track team locations and monitor sales in real time. Interport improved sales performance and streamlined operations in just two months.
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Vilniaus Vandenys faced challenges managing work for over 276,000 customers and 600+ employees. They needed efficient workflow management and data collection. Frontu provided a digital solution to ma...nage field service operations, including water meter management. This improved workflow efficiency and customer service. The solution integrates with other systems, enhancing digital transformation and sustainability efforts.
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Fieldman helped CCI and GAP automate scheduling and field work dispatch for a gas regulator inspection project. Before Fieldman, teams used spreadsheets and manual data entry, causing errors and dela...ys. With Fieldman, they digitized operations and used smart appointment scheduling. This reduced travel time by 60% and increased technician productivity by 40%. Appointments were booked out two months in advance, improving project efficiency.
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Howspace helped Hitachi Energy manage its transformation in the fast-growing green energy market. The platform enabled two-way communication, transparency, and employee empowerment for over 4,500 emp...loyees. Hitachi Energy used Howspace for strategy development, workshop facilitation, and change coordination. The company saw improved efficiency, higher employee engagement, and better decision-making. Howspace built trust and sped up processes during Hitachi Energy’s ongoing transformation.
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Growth Engineering Learning App helped L’Oréal Travel Retail launch the My Beauty Club app. The challenge was to deliver ongoing training to 5,500+ Beauty Advisors across 18 countries and six languag...es. The solution used gamification, social learning, and mobile microunits to boost engagement. The app created a strong learning community and improved product knowledge. L’Oréal Travel Retail saw a 20% increase in sales revenue after using the app.
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Totara Perform helped CPL Concordia move from Excel sheets to a smart skills management system. The company needed a way to assess employee skills and roles more efficiently. MediaTouch built a custo...m solution using Totara Perform and Totara Learn. The new system allows for self-assessment, manager evaluation, and HR oversight. Automated reports in Excel and PDF make it easy to track and improve skills. Employees now get clear feedback and a path for growth.
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iorad helped Border States Electric cut training content creation time by 5x. Subject matter experts now make five tutorials in the time it once took to build one. The company embedded interactive tu...torials into Adobe Learning Manager and SharePoint, boosting engagement and learner control. iorad’s translation tools enabled fast localization for Spanish-speaking teams. Flexible licensing let more teams create content without raising costs.
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Absorb LMS helped Integrated Power Services boost course completion rates from 60% to 90%. Employees now self-enroll in over 2,000 courses each month. Learning designers create courses four times fas...ter, building nearly 200 courses in under a year. The company achieved zero injuries in February 2025 with improved safety training and compliance. 75% of employees recommend the courses and resources.
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Maersk Training needed to transform their training programs with digital tools. They used Administrate to manage all their training data in one place. Administrate helped them offer real-time booking... for learners. This made it easier for people to sign up and take part in training. Maersk Training also used developer tools from Administrate to build custom solutions. This helped them grow and keep their training programs up to date.
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BizLibrary's LMS helped Navajo Tribal Utility Authority improve safety and customer service. NTUA assigned weekly safety and customer service training using BizLibrary. Employees could access trainin...g anytime, making it easier to complete. Managers tracked progress and discussed improvements with staff. NTUA saw a significant increase in employee ability and confidence to meet compliance standards. The company also won BizLibrary’s Training Program of the Year award in 2022.
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CrossKnowledge helped ENGIE University improve its digital learning for 40,000 managers. ENGIE wanted a better user experience and higher engagement. CrossKnowledge provided a modern platform and lea...rner marketing tools. As a result, 32.7% more learners were active than the previous year. 72.5% of users connected to the platform.
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Go1 helped Wave Utilities improve employee learning. The company needed better upskilling and reskilling for its 350 employees. Go1's content library and micro-learning approach made training easier ...and more engaging. Completion rates rose from 78% to 98%. Learning comprehension scores increased from 2/5 to 4.36/5. Employees now enjoy learning and feel more motivated.
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Extensiv helped APS Fulfillment automate and streamline their warehouse and order processing. APS faced slow manual operations, high integration costs, and frequent data entry errors. With Extensiv’s... 3PL Warehouse Manager, Integration Manager, Small Parcel Suite, and SmartScan, APS cut order processing time by 97%. They saved $40,000 a year in integration costs and reduced data entry errors by 98%. APS earned $250,000 in new business in one quarter after implementing Extensiv.
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OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada manage multiple beauty brands from a central hub in English and F...rench. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
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LIBSYS 7 software and LSmart-RFID were used at the India Habitat Centre library. The library needed to integrate membership cards across all systems and automate membership data. LIBSYS 7 enabled rea...l-time data population and integration with other applications. RFID cards and multi-factor authentication improved security. The library saw better service quality, efficiency, and customer satisfaction with the new system.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Shogun helped National Efficiency Supply (NES) replatform from WordPress to BigCommerce and launch a new ecommerce site fast. NES needed a tool to build professional pages without coding or developer...s. Shogun's drag-and-drop builder let them create 22 pages and rebuild their homepage easily. NES met their six-month relaunch goal and now has a flexible, branded site ready for growth. Shogun was key to bridging content management and ecommerce for NES.
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Billtrust helped Action Carting Environmental Services boost digital payment adoption. The company faced slow digital adoption and high costs from mailing invoices. Billtrust ran targeted email campa...igns to encourage online payments. After three campaigns, digital payments increased by $2 million. 51% of customers now get invoices electronically. The company saves 70 hours per month in manual work and $23,000 per year in postage.
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OneBill CPQ and BRM helped Tabadul automate billing and reduce errors. Tabadul faced manual billing and data issues before using OneBill. The solution automated their quote-to-cash process and improv...ed invoice accuracy. Reporting and analytics tools gave Tabadul better insights for pricing and revenue management. Tabadul now spends less time on manual work and makes data-driven decisions. The platform's support and user-friendly design improved their customer experience.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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Shopware 6 helped PhiAcademy migrate their online store from Magento 2 in just 3.5 months. PhiAcademy faced slow load times, poor user experience, and limited customization before switching. With Sho...pware 6, they improved content management and combined content with commerce. The new platform enabled a seamless shopping experience for their B2B customers. PhiAcademy now offers a wide range of beauty products for beauticians and salon owners through their PhiShop online store.
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Iron Mountain Insight Content Management helped Uludağ Electricity go paperless. The company digitised all paperwork, saving money and speeding up processes. Employees now find documents quickly usin...g a secure digital platform. The solution reduced paper use and helped meet sustainability goals. Uludağ Electricity won an award for its recycling program. The company serves three million subscribers in Turkey.
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AODocs helped Veolia Water Technologies manage business-critical documents for engineering and construction projects. Before AODocs, Veolia struggled with manual document handling, version control, a...nd legal risks from poor traceability. AODocs provided document control, automated workflows, and secure access for internal and external teams. The platform improved project efficiency, quality, and collaboration. Setting up document management for new projects now takes just a few hours.
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Document Manager helped DHL move from paper to digital document management. This change made DHL's operations faster and more efficient. The software improved data accuracy and helped DHL follow GDPR... rules. Automated workflows reduced manual mistakes and made it easier to manage lots of documents. DHL now has better data security and can work better with partners.
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Fission CMS helped Buffalo Solar build a new website. Buffalo Solar needed a tech-savvy partner for a custom, responsive site. ThreeSixty delivered a Fission CMS solution with strong design and easy ...navigation. The new site lets Buffalo Solar control content and design. The team praised the skilled staff and support.
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Laserfiche helped DHL automate and digitize operations in Latin America. DHL used Laserfiche for records management, electronic forms, and process automation. The IT team deployed Laserfiche Cloud to... digitize the electronic flight bag process for pilots and dispatchers. Pilots now access flight documents on iPads, removing the need for paper copies. This new process saves up to 8,000 employee hours per year and improves efficiency and sustainability.
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Capstone Infrastructure wanted to improve their digital platform for different audiences. They used Advantage CSP’s multi-site architecture to deliver custom experiences. The new platform made the si...te faster and easier to use. It helped Capstone organize information better and improved how they share project details. It also reduced the time they spent creating and sharing content online.
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Contentstack helped CEATI modernize its member portal for 3,000 monthly users. The new headless CMS powers 2,500 searchable reports and supports 400 annual events. CEATI integrated Contentstack with ...CRM, Webex, Pheedloop, and Auth0 for better efficiency and security. Members now find information faster and collaborate more easily. The team saves time and manages complex projects with a small staff.
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Doxim helped Fayetteville PWC use data-driven, personalized design and targeted messaging. The solution focused on customer communications management. Fayetteville PWC improved customer engagement wi...th Doxim's technology. The approach used omnichannel communications.
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M-Files helped Alva-yhtiöt Ltd centralize all documents in one place. Before, files were scattered across many systems, causing confusion and slowing work. With M-Files, employees now find up-to-date... information fast using strong search tools. The platform improved transparency and made sharing information safer. M-Files Hubshare also made it easy to work with partners and use electronic signatures.
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ManageEngine helped Sureserve Group meet legal compliance and move quickly to remote work. The company faced challenges with legal standards and outdated IT tools. ManageEngine ServiceDesk Plus and E...ndpoint Central made IT management easier and improved security. Sureserve Group now manages assets better and fixes vulnerabilities faster. The company values ManageEngine’s support and partnership.
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ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information. The tool helps manage customer complaints, insurance claims, and w...ater usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.
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BOSS811 helps Guadalupe-Blanco River Authority manage damage prevention projects. The software lets them see all ticket metrics. This helps operators plan for the next year. Operations and management... are happy with the new system. It makes their work easier and more efficient.
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SysAid helped MMSD, a leading US water utility, move from manual, siloed IT processes to digital workflows. MMSD used SysAid to automate incident, service request, change, and problem management. The... solution created cross-department transparency and improved staff accountability. Centralizing services boosted business efficiency, reporting, and asset management. MMSD now has real-time insight and better access to performance information.
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OMQ Chatbot helps Stadtwerke Düren automate over 55% of customer inquiries. The chatbot answers questions in real time on the website and messaging apps. It reduces manual work for service agents and... boosts customer satisfaction. The chatbot was set up in a few hours and is available 24/7. Stadtwerke Düren uses the OMQ Automator to handle tasks like water meter readings. The solution makes customer service faster and more efficient.
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Hiver helped Flexport manage customer emails faster. The team used to miss emails and had trouble tracking replies. With Hiver, they assign emails easily and never miss a message. Onboarding took jus...t a few hours. Flexport now resolves customer emails 50% faster. The team works together better and customers are happier.
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GoTo Connect helped RECI replace its old phone system with a modern, unified communications platform. RECI needed better integration for office, home, and field teams. The old system could not connec...t mobile and desk phones, slowing down service. GoTo Connect offered a single, flexible solution. RECI chose the Contact Center version to manage calls more professionally. This improved support for members and consumers.
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Zendesk helped AboitizPower, a major electricity distributor in the Philippines, fix problems with old systems and scattered data. After using Zendesk, AboitizPower saw all customer interactions in o...ne place and made work faster for employees. The company saved over 300 hours each month by automating tasks. Now, 85% of customer questions get answered within 12 hours. Agents respond in about 2 hours on average. Zendesk reporting helps AboitizPower keep strict service standards and improve customer care.
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IBM Apptio helped EDF Energy improve IT cost transparency and recharging across cloud and traditional IT services. EDF Energy needed more reliable financial data to support business decisions. After ...implementing Apptio, the information became more reliable. The relationship between finance and enterprise IT improved. The business can now focus on key spending areas with confidence.
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IQGeo helped Bolivar Energy Authority give real-time data access to all teams and contractors. The utility needed a single system to cut delays and reduce truck rolls. With IQGeo, they improved workf...low efficiency and made operations smoother. Now, every team member relies on IQGeo daily. The tool is key to their work and helps them find new ways to manage workflows.
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Fyle's NetSuite integration helped Centric Infrastructure Group speed up their month-end close. Centric struggled with manual expense entry, slow reconciliation, and poor NetSuite integration. Fyle a...utomated credit card transaction matching and enabled direct ACH reimbursements. 35% of reports were approved in less than a day. 43% of expenses were submitted via mobile app. $87,000 was reimbursed through ACH in six months.
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Sentry Error Monitoring helps Kraken Technologies manage their large Python monolith. Kraken deploys code up to 200 times a day with over 500 engineers. Sentry gives developers fast error detection a...nd context to fix issues quickly. The team uses Sentry for release notifications, Slack alerts, and GitHub CODEOWNERS integration. Sentry also helps onboard new developers by teaching error triage and debugging. Kraken reports increased confidence and faster resolution times with Sentry.
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Zello Enterprise Server helped Saudi Electricity Company cut monthly phone costs for field meter readers. The company switched from personal phones to Zello, reducing costs from $55 to $8 per reader ...each month. Zello provided reliable, fast communication and a history feature. The company saved 30% on monthly communications expenses. Zello also made training new meter readers easier and improved customer service.
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Stackfield helped Regionalwerke AG Baden manage projects better. Before Stackfield, teams used email and had no central place for documents. Stackfield gave them custom fields, labels, and easy ways ...to add team members and externals. Now, they run about 150 project rooms and work across departments. Management gets clear project updates with filters and exports. The team finds Stackfield simple and easy to use.
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SimpleLegal, an Onit company, helped Exelon improve legal operations. Exelon replaced a complex legacy system with SimpleLegal's cloud-based platform. The new system made it easier for attorneys to m...anage matters and spending. Exelon automated invoice processing and improved budget forecasting. The company saw higher user adoption, better compliance, and more accurate reporting. Exelon won a 2022 LegalWeek Leaders in Tech Law Award for innovation.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was hard to use and did not support remote work. Calabrio ONE made it easy ...to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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Assently e-Sign helped Vattenfall speed up contract processes. The company saw a 75% faster turnaround time and a 25% shorter processing time. Vattenfall saved €20,000 compared to paper contracts. Th...e digital signing tool made business decisions quicker and easier. It also improved security and tracking for contracts.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Foxit PDF solutions help a Spanish energy provider keep strict security standards. The company needed secure document management. Foxit PDF Editor gave them strong protection and easy PDF editing. Th...e provider now manages files safely and meets compliance needs. Foxit tools support a paperless office and secure workflows.
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Oneflow helped Stockholm Exergi improve contract management. Stockholm Exergi is a large energy company in Sweden. They process hundreds of contracts each month. Their old system was slow and hard to... use. They needed better automation and strong integration with Microsoft Dynamics CRM and Azure. With Oneflow, they now have smoother signing, pre-filled customer data, and more control over contracts.
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Eltel Sweden's HR team had too much manual paperwork. They needed a user-friendly, mobile, and GDPR-compliant solution. They chose Penneo Sign after a recommendation. The onboarding process was smoot...h and helpful. Now, most HR documents are handled digitally in one place. The team finds the process much faster and easier.
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RMail and RSign help Belize Electricity secure email and manage eSignatures. The company uses RMail for encrypted communications with partners and auditors. RSign is used for signing vacation leaves,... credit card forms, and contracts. Staff benefit from easy email encryption, proof of delivery, and automated security. RSign saves time and money by making e-signatures simple and affordable. Training and automation make adoption easy for all employees.
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Signicat's secure authentication service helped Fortum, a leading Nordic utility company, improve login security for customers in Norway, Sweden, and Finland. Fortum used Signicat's eID Hub to let us...ers access MyFortum and the mobile app with their national eIDs. The solution required only one integration for all three countries. Fortum saw time savings and cost efficiency. Customers responded positively to the new secure authentication.
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Dynatrace helped EDF improve digital customer experiences. EDF used Dynatrace to give engineers real-time insights into customer issues. This led to faster problem resolution and better customer sati...sfaction. EDF launched new products and improved service stability. Teams now own their products and use data to keep improving. Dynatrace also helped EDF attract and empower skilled talent.
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SalesScreen helped Nord-Trøndelag Elektrisitetsverk boost sales and improve company culture. The team used SalesScreen to set clear goals and track progress in real time. Friendly competitions increa...sed motivation and focus on key sales targets. Celebrations for achievements made the workplace more fun and energetic. The company saw more control over goals and better teamwork.
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Ambition helps GlobalTranz sales managers track team performance in real time. Kim Hughes, operations manager, uses Ambition to see how each sales rep is doing at any moment. Automated alerts notify ...her when a rep needs extra coaching. She uses contests to boost team energy. Ambition gives her the tools to coach reps and improve sales outcomes.
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CXone Mpower helped e-regio modernize its service operations. The company replaced manual processes with a digital-first platform. Agent performance, service levels, and cost control improved. e-regi...o now manages schedules and workflows more easily. The company is ready to expand AI use with a new customer portal. CXone Mpower gives e-regio better control and transparency in customer service.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Aggreko used ARPEDIO Account Management and Relationship Mapping to improve their sales process. They faced challenges with outdated account planning and lack of follow-up on sales methodology. By in...tegrating their own sales methods into ARPEDIO's tools, Aggreko gained full transparency into account health. The team now aligns better, leadership knows where to focus, and PowerPoint plans are no longer needed. Aggreko is more proactive and can clearly see next steps to grow their accounts.
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Water Corporation needed to update its aging on-premises SAP infrastructure. They chose to migrate to a cloud-based strategy using AWS, with help from IBM Consulting. The migration involved moving ov...er 50 TB of data and 100 SAP systems. The project resulted in a 40% reduction in cloud-related operating costs and saved 1,500 hours of manual labor annually.
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Parrot Cloud Call Center helped Patriot Energy Consultants manage and grow their energy business. The company needed software to organize agents and track performance. With Parrot's predictive dialer... and cloud features, they scaled to 8 agents making 75,000 calls per week. Wait times dropped to 25 seconds between live calls. The team now makes 60 sales per week. Advanced call reports let the owner coach agents and improve results.
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Feedly for Threat Intelligence helped an Australian energy provider manage cyber threats. The team used AI-powered Feeds to track attacks, vulnerabilities, and supply chain risks. They discovered a s...upply chain data breach a week before it was public. They detected a critical vulnerability within 2 hours and patched it fast. Feedly AI flagged threats and pushed alerts to Slack, helping the team stay ahead of cyber risks.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp with Spotler Engage. The chatbot helps handle simple question...s and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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Retortal launched the Utility Warehouse platform in 2023. The platform helps business partners access digital assets. It lets them post content and create designs using templates and images. This mak...es it easier for partners to market their business online. The platform offers up-to-date tools for digital marketing.
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Valona helps TransnetBW with strategic planning and foresight. The platform gives TransnetBW daily, monthly, and quarterly curated insights and newsletters. Valona tracks competitors and market trend...s for TransnetBW. The service includes updated financial data and activity reports. TransnetBW values the analyst support and end-to-end service from Valona. This partnership helps TransnetBW make better decisions and plan for the future.
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Interactions Virtual Assistant helped Salt River Project (SRP) double their self-service rate. SRP faced high call volumes during peak season and needed to reduce live agent hires. Interactions built... conversational applications, Rosie and Ramón, using Adaptive Understanding technology. Self-service rates increased from 22% to 39%. 24% of callers now complete transactions via self-service. Outage notification containment reached 48%. SRP saved costs and improved customer satisfaction.
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Talkwalker helped Hydro-Québec boost its brand reputation score by 20%. The public utility used Talkwalker and Hootsuite for social listening and customer care. Hydro-Québec managed multiple social a...ccounts in one place. Their cheeky social media tone drove brand love. Fast response times improved customer experience. This case shows the value of consumer intelligence for utilities.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found evidence 70% faster. They uncovered two sales funnel optimizati...on opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Apparound helped AGN ENERGIA digitize sales processes, replacing slow paper workflows. The company saw a 70% improvement in customer experience and a 50% boost in data accuracy. Print costs dropped b...y 95%. Response times fell by 50%, now under 24 hours. Integration with Salesforce increased efficiency by 20%.
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Water Corporation needed to update its aging on-premises SAP infrastructure. They chose to migrate to a cloud-based strategy using AWS, with help from IBM Consulting. The migration involved moving ov...er 50 TB of data and 100 SAP systems. The project resulted in a 40% reduction in cloud-related operating costs and saved 1,500 hours of manual labor annually.
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Experlogix CPQ helped ReVision Energy improve its sales process. The company expanded its product range to meet more customer needs. ReVision Energy increased efficiency by using Experlogix CPQ with ...Microsoft Dynamics 365. The company is a mission-driven, employee-owned solar provider in Northern New England. A sales leader said Experlogix CPQ had the features they wanted.
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Be Power used Voucherify to launch digital incentives for electric vehicle adoption. They needed a fast, flexible promotion system for both B2C and B2B customers. Voucherify integrated with their app... in less than two months. Be Power ran discount campaigns, referral, and loyalty programs. They saw over 1000 redemptions in the first month. The solution helped them reduce time to market and target promotions using geolocation.
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CheckFreePay from Fiserv helped Salt River Project (SRP) improve in-person bill payments. SRP customers can now pay bills in cash at over 600 locations, a 10X increase from before. Customers can pay ...by account number or by bar code at select retail stores. The solution offers receipts, change, and handles large payments. This made bill payments faster, easier, and more secure for SRP's cash-preferred customers.
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CheckFreePay from Fiserv helped Salt River Project (SRP) improve in-person bill payments. SRP customers can now pay bills in cash at over 600 locations, a 10X increase from before. Customers can pay ...by account number or by bar code at select retail stores. The solution offers receipts, change, and handles large payments. This made bill payments faster, easier, and more secure for SRP's cash-preferred customers.
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Xoxoday Compass helped eKart automate and digitize incentives for delivery executives. eKart used real-time leaderboards, scorecards, and badges to boost engagement. The company saw a 20% increase in... sales quota attainment. 22% more employees qualified for incentive programs. Platform engagement rose by 73%. Delivery efficiency improved by 79% and attrition dropped by 48%.
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Tremendous helped PowerMarket save over $8,000 on marketing incentives. PowerMarket connects people and businesses with clean energy projects. Before Tremendous, they paid fees for every incentive an...d struggled with tracking and customization. With Tremendous, they deliver branded incentives easily and get positive feedback from customers. The process is now faster and more cost-effective.
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TIBCO ActiveMatrix BPM helped Sydney Water improve customer experience. Sydney Water used the software to streamline business processes and manage case data. Customers gained real-time access to wate...r usage. Sydney Water saw a 127 point increase in net promoter score, from -38 to +89. The team developed new customer-focused processes in just nine weeks. The solution made workflows simple, with some cases completed in only five steps.
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ScriptRunner helped Energie Südbayern automate IT tasks and empower their helpdesk team. The company used ScriptRunner to centralize scripts, simplify delegation, and reduce the need for global admin... rights. Helpdesk satisfaction increased, and standard tasks like password reminders are now automated, cutting down on support calls. ScriptRunner saved at least 100 hours for the IT team. The solution improved security, traceability, and made IT work more appealing for staff.
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Document Manager helped DHL move from paper to digital document management. This change made DHL's operations faster and more efficient. The software improved data accuracy and helped DHL follow GDPR... rules. Automated workflows reduced manual mistakes and made it easier to manage lots of documents. DHL now has better data security and can work better with partners.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found evidence 70% faster. They uncovered two sales funnel optimizati...on opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Agillic helped Telge Energi create a highly personalised communication plan. After one year, Telge Energi saw a 17% increase in conversion from just one cross-channel flow. The solution focused on im...proving customer engagement. Agillic's platform enabled better targeting and messaging. This led to stronger results for Telge Energi.
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Intelex EHS Incident Reporting and Management software helped SUEZ North America move away from paper spreadsheets. The company needed a better way to capture, report, and fix hazards across many fac...ilities. Intelex provided mobile tools so employees could report hazards and see data. Dashboards and automatic reports gave leaders insight into incidents. SUEZ aimed to improve safety, boost employee engagement, and prevent severe injuries with a risk-based approach.
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Cyara helped a leading UK retail energy company improve customer experience. The company used Cyara’s automated CX testing and monitoring solutions. This eliminated costly manual testing and enabled ...24/7 testing. The company saw a significant increase in customer satisfaction scores. Cyara gave them a clear view of the customer experience.
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TheyDo helps Essent align teams and service partners using customer journeys and personas. Essent uses TheyDo to design platforms for green energy and solar panel solutions. The tool helps avoid opin...ions by focusing on real customer insights. This approach speeds up service delivery and supports the launch of new consumer platforms. Essent integrates multiple propositions using journeys as a single source of truth.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was hard to use and did not support remote work. Calabrio ONE made it easy ...to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Pega helped AGL Energy create a single platform for customer engagement. AGL used advanced technology and data analytics to personalize every customer interaction. The new system gave real-time, auto...mated reporting to over 200 staff. AGL saw a 75% reduction in cost per opportunity. The solution helped AGL build stronger customer relationships and support its clean energy goals.
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Genesys Cloud CX helped Utility Warehouse deliver personalized customer experiences at scale. The company used AI-powered experience orchestration to improve contact center operations. Utility Wareho...use leveraged digital customer engagement and automation features. The solution enabled seamless connections across channels. Utility Warehouse enhanced customer satisfaction with Genesys technology.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to RingCentral for better call management and CRM integration. They con...nected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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Flowfinity Actions helped Dataco Utility Services automate dispatching and reporting for field technicians. The company used Flowfinity to send work orders to smartphones and collect real-time update...s. Dataco cut admin staff costs by 50% and reduced cell phone charges by 30%. Reporting errors dropped by 30%. The company paid back its investment in less than 2 months. Customer service improved with faster updates to clients.
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Thinkproject Asset Management helped Stadtwerke Gemünden improve wastewater operations. The company faced manual processes and lost knowledge due to staff turnover. With Thinkproject, they digitized ...records and automated administration. The team now saves over 30% of their time. They also meet legal compliance and preserve knowledge for future staff.
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MobileAction helped Tightrope Interactive grow their weather app, SKAI, in a tough market. They used ASO Intelligence, Compass, and App Intelligence, plus SearchAds.com, to boost both paid and organi...c user acquisition. With better keyword research and tracking, they raised their ranked keywords from under 200 to much more. They saw a 69% improvement in ROAS and a 650% increase in organically ranked keywords. The app reached #2 in the US weather app charts.
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NordVPN needed better tools to automate and optimize their Apple Search Ads. They wanted to speed up keyword management and improve ad variations. NordVPN chose SplitMetrics Acquire for its automatio...n features. The platform helped automate bid adjustments and streamline keyword mining. NordVPN saw improved campaign performance and could focus on strategic tasks. SplitMetrics' support team provided valuable assistance and insights.
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Inxmail helped DEW21 improve customer loyalty with automated email marketing. DEW21 connected Inxmail to its SAP system for seamless data sync and digital customer dialogue. The solution enabled pers...onalized content, automated welcome journeys, and targeted voucher campaigns for new customers. For existing customers, DEW21 used automated contract renewal and tariff change offers. The platform supported high deliverability and easy integration, helping DEW21 stand out in a competitive market.
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Knak helped Utility Warehouse (UW) standardize their email communications. UW had problems with inconsistent email designs that confused partners and looked unprofessional. Knak built integrations fo...r UW's email platforms, Acoustic and Braze. Now, 20 people can build emails, and new designs take hours instead of weeks. Employees no longer feel frustrated, and emails look consistent and trustworthy.
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Doxim helped Fayetteville PWC use data-driven, personalized design and targeted messaging. The solution focused on customer communications management. Fayetteville PWC improved customer engagement wi...th Doxim's technology. The approach used omnichannel communications.
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Workbooks helped Low Level Waste Repository improve their customer experience. The company faced challenges in managing customer interactions. Workbooks provided a solution that made it easier to tra...ck and respond to customer needs. The result was better service and more satisfied customers. The case shows how CRM software can help utilities companies deliver better support.
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Opensense helped EDF Renewables North America standardize email signatures across all employees. The marketing team used interactive banners in signatures to drive engagement and promote webinars. In...tegration with Microsoft Active Directory and Office 365 made management easy. EDF saw a 20% increase in webinar signups and a 30% boost in customer engagement. Signature management now takes less than 30 minutes per week.
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EDF used LivePerson’s Conversational Intelligence suite to improve digital customer experiences. The main challenge was understanding changing customer needs in the energy sector. LivePerson helped E...DF analyze customer interactions and respond quickly, especially during the 2021 UK energy crisis. EDF achieved 82% first contact resolution, a 4.3 out of 5 ease score, and a 23% containment rate. The solution led to better customer understanding, agile crisis response, and improved service strategies.
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GetJenny chatbot Ellis helped Göteborg Energi automate 60% of online customer support in the first month. The chatbot went live in just one month using JennyStudio. Ellis recognized 75% of customer q...uestions in its first month. Chat volume increased by 10% after launch. Human agents now handle only 40% of chats, focusing on complex issues. Ellis now supports customers 24/7, improving service and agent efficiency.
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OMQ Chatbot helps Stadtwerke Düren automate over 55% of customer inquiries. The chatbot answers questions in real time on the website and messaging apps. It reduces manual work for service agents and... boosts customer satisfaction. The chatbot was set up in a few hours and is available 24/7. Stadtwerke Düren uses the OMQ Automator to handle tasks like water meter readings. The solution makes customer service faster and more efficient.
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CDL1000 Inc used a transportation tracking and freight matching solution to improve supply chain operations. The driver mobile app gives real-time updates and lets drivers manage orders and submit pr...oof of delivery. The platform helps the company and customers track drivers live. Drivers find the app easy to use. The new process makes sure deliveries arrive on time, safely, and efficiently.
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OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada manage multiple beauty brands from a central hub in English and F...rench. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
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Snow Optimizer for SAP Software helped Maynilad, a major water and wastewater provider in Manila, manage SAP licenses. Manual tracking was slow and hard. The tool gave a clear view of license use and... helped during a SAP audit. Maynilad saved several hundred thousand US dollars in license costs. They identified over 2,700 licenses with 100% accuracy and defended their SAP audit successfully.
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Datadog helped Alpiq improve MuleSoft monitoring. Alpiq used the Datadog Marketplace to streamline log management and application performance monitoring. This made it easier for Alpiq to track system... health. The solution improved visibility and efficiency for Alpiq's IT team. Alpiq now manages MuleSoft operations with less effort.
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Veeam Data Platform Advanced and Veeam Data Cloud for Microsoft 365 and Entra ID help Greenchoice keep Microsoft 365 and Entra ID always available. This lets Greenchoice's team work without interrupt...ion. The company can better support the Netherlands' move to renewable energy. Greenchoice meets customer needs for transparency and control. The solution supports their sustainability goals.
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Eventtia helped NAOS Bioderma manage events across 40 affiliates worldwide. NAOS needed a single platform to ensure consistent, high-quality attendee experiences. Eventtia provided automated workflow...s, centralized planning, and personalized registration. NAOS hosted over 280 events for 25,000 attendees. The team saved time and improved efficiency with standardized processes. Eventtia’s analytics helped NAOS refine event strategies and support global growth.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study highlights the benefits of using Fonteva's s...olutions.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to RingCentral for better call management and CRM integration. They con...nected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study highlights the benefits of using Fonteva's s...olutions.
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Wien Energie used the Piwik PRO Customer Data Platform to improve customer engagement and loyalty. They needed a privacy-compliant analytics solution to better connect with customers and personalize ...interactions. With Piwik PRO, they optimized processes, increased conversions, and improved customer satisfaction. The company used features like Tag Manager, Analytics, and Consent Manager for data-driven personalization. They saw higher newsletter subscriptions, reduced abandonment rates, and more loyalty program participation.
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Publiacqua used cloud IT services to improve security. The company wanted a secure way to manage its IT systems. They moved their services to the cloud. This helped protect their data and operations.... The new setup made their IT flow safer and more reliable.
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NetworkON helped a white glove delivery company fix manual scheduling and poor route planning. The company used Wufoo forms and spreadsheets, which made tracking and scheduling hard. NetworkON built ...a custom solution that combined pickup and delivery, added real-time fleet tracking, and improved route optimization. The company saw a 100% increase in fleet visibility, a 44% reduction in delivery time, and a 39% drop in fuel costs.
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dbForge Compare Bundle for Oracle helped Oracle Energy and Water Professional Services improve data validation and confirmation. The team faced challenges comparing data across Oracle environments, w...hich slowed projects and risked errors. dbForge Compare Bundle automated data and schema comparison, making the process faster and easier. The team saw a 25% increase in productivity. The tool is simple to use and works both on-premises and in the cloud.
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Quantrix helped EVN, a large Austrian utilities company, improve energy market forecasting. EVN replaced their old planning tool with Quantrix for better flexibility and faster calculations. The Quan...trix solution allowed EVN to forecast sales, revenues, and costs with more detail and accuracy. Forecast updates now take hours instead of weeks. EVN makes decisions faster, saves costs, and uses fewer resources with Quantrix.
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Webio's conversational AI platform helped Affinity Water improve customer engagement. The company faced low engagement rates and needed better ways to communicate with customers about water services.... Webio's solution increased response rates from less than 2% to over 20%. Overall engagement doubled, and 40% of customer conversations are now handled by Webio bots. Teams use digital messaging for incident alerts, debt management, and proactive updates, leading to faster communication and higher customer satisfaction.
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TIBCO ActiveMatrix BPM helped Sydney Water improve customer experience. Sydney Water used the software to streamline business processes and manage case data. Customers gained real-time access to wate...r usage. Sydney Water saw a 127 point increase in net promoter score, from -38 to +89. The team developed new customer-focused processes in just nine weeks. The solution made workflows simple, with some cases completed in only five steps.
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Vainu helped Axla Logistics target the right prospects for their e-commerce logistics business. Axla used Vainu's filtering tools to narrow down from 20,000 random companies to 1,000 strategic target...s. This saved time and money by automating company search and delivering data directly to HubSpot. Axla's sales pipeline grew as they focused on their ideal customer profile. The investment in Vainu is expected to be net positive for Axla.
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Docubee helped Northwestern Wisconsin Electric Company (NWECO) let customers submit billing forms online. NWECO wanted a low-cost solution that did not rely on postal mail. Docubee gave them an easy ...and affordable way to handle documents. The platform improved customer satisfaction. NWECO now plans to use Docubee for more tasks.
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SimpleLegal, an Onit company, helped Exelon improve legal operations. Exelon replaced a complex legacy system with SimpleLegal's cloud-based platform. The new system made it easier for attorneys to m...anage matters and spending. Exelon automated invoice processing and improved budget forecasting. The company saw higher user adoption, better compliance, and more accurate reporting. Exelon won a 2022 LegalWeek Leaders in Tech Law Award for innovation.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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Water Corporation needed to update its aging on-premises SAP infrastructure. They chose to migrate to a cloud-based strategy using AWS, with help from IBM Consulting. The migration involved moving ov...er 50 TB of data and 100 SAP systems. The project resulted in a 40% reduction in cloud-related operating costs and saved 1,500 hours of manual labor annually.
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Billtrust helped Action Carting Environmental Services boost digital payment adoption. The company faced slow digital adoption and high costs from mailing invoices. Billtrust ran targeted email campa...igns to encourage online payments. After three campaigns, digital payments increased by $2 million. 51% of customers now get invoices electronically. The company saves 70 hours per month in manual work and $23,000 per year in postage.
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Center helped Groome Industrial modernize its AP process. The company moved from a manual, paper-based system to a digital solution. Field employees now snap photos of receipts, saving time. The AP t...eam can focus on analyzing job costs instead of manual entry. Groome reduced the number of vendor credit cards from six to one. Center cut the time to process credit card charges and receipts by 40%.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to RingCentral for better call management and CRM integration. They con...nected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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GoTo Connect helped RECI replace its old phone system with a modern, unified communications platform. RECI needed better integration for office, home, and field teams. The old system could not connec...t mobile and desk phones, slowing down service. GoTo Connect offered a single, flexible solution. RECI chose the Contact Center version to manage calls more professionally. This improved support for members and consumers.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to RingCentral for better call management and CRM integration. They con...nected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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GoTo Connect helped RECI replace its old phone system with a modern, unified communications platform. RECI needed better integration for office, home, and field teams. The old system could not connec...t mobile and desk phones, slowing down service. GoTo Connect offered a single, flexible solution. RECI chose the Contact Center version to manage calls more professionally. This improved support for members and consumers.
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CBO Solutions is a 3PL business. They spent many hours manually entering shipping data before using ShippingEasy. ShippingEasy helped them save time and made their shipping process easier. They grew ...their client base and increased their shipping volume by 1,200%. They also added five new employees and nearly 20 new clients. The support from ShippingEasy made a big difference for their business.
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Shippo API helped ShipBob streamline their shipping process. ShipBob needed a reliable way to generate shipping labels across many carriers. Building this in-house would have required a big engineeri...ng investment. ShipBob integrated Shippo’s API into their dashboard in just a weekend. Now, ShipBob offers merchants a full shipping experience with many carrier options, insurance, and tracking. ShipBob no longer worries about shipping backend reliability or scale.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study highlights the benefits of using Fonteva's s...olutions.
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LianaCMS helped Fingrid create an online annual report that is easy to read and visually appealing. Fingrid needed to present large amounts of financial data in a clear way. LianaCMS provided dynamic... charts and allowed direct integration of financial statement attachments. The project ran smoothly with close teamwork between Fingrid, Liana Technologies, and agency Miltton. Fingrid's 2019 annual report won an award for best annual report by an unlisted company in Finland.
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Customer Thermometer helped PPSPower boost customer feedback. PPSPower switched from long surveys to 1-click email surveys using Customer Thermometer and Exclaimer. They saw much higher response rate...s and a more accurate view of their customers. Before, they got 170 responses in 7 years. Now, they get about 5,000 feedback responses each month. The reporting tools help them track and improve customer service across teams.
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Davies delivered a training programme for a green energy supplier to help support vulnerable customers. The supplier wanted staff to better identify and assist customers in difficult situations. Afte...r the programme, 87% of participants felt very confident using their new skills. There was a 66% increase in vulnerable customers invited to sign up to the PSR. Staff became more aware of vulnerability and could identify it during conversations.
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Thematic helped Watercare manage a customer experience crisis after major storms hit Auckland. Watercare used Thematic's AI-powered Voice of Customer platform to analyze feedback from a surge in supp...ort calls. Thematic dashboards gave business units clear insights and highlighted urgent issues. Watercare formed a cross-functional team to act on these insights, improving communication and triage. Thematic enabled Watercare to shift from reactive to proactive customer service, restoring satisfaction and driving customer excellence.
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Happy Returns wanted to keep shoppers, retailers, and partners happy with their return process. They used Delighted to collect real-time feedback and monitor their Net Promoter Score, which reached 9...3. The team used NPS surveys, email delivery, and instant reporting to improve their service. They quickly adapted to COVID-19 by launching contactless Return Bars and used feedback to refine the process. Retailers and Return Bar locations also benefited from easier returns and more store visitors.
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Showell helped Asendia organize all sales and marketing content in one place. Before, sales teams struggled with scattered, outdated materials and time-consuming processes. With Showell, content upda...tes are easy and teams get notified right away. Salespeople can now access what they need in three clicks or less. The digital sales room lets them track customer engagement across platforms. Asendia found Showell easy to use and quick to implement, making their sales process faster and more effective.
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Kaon Interactive helped Sensus show the value of their network infrastructure with interactive storytelling visualization. Sensus had trouble showing their complex network at trade shows because the ...products were heavy and hard to display. Kaon created 3D product tours and real-world scenarios to help Sensus sales and marketing teams show how their communications network works. Now, Sensus can visually explain how data moves between locations and utilities. This makes it easier for prospects to understand the benefits of Sensus' solutions.
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GetAccept helped Preem move from slow, paper-based contract processes to digital workflows. Preem used GetAccept's eSignature and document tracking features. This made it easy to see who read documen...ts and improved follow-up with automatic notifications. Preem reduced time spent on admin tasks and used less paper. Their routines became more modern and efficient.
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Sidetrade helped Veolia improve cash flow management with its AI-powered order-to-cash platform. Veolia deployed Sidetrade in six months. The company saw a significant reduction in DSO and better rec...eivables management. Veolia also structured and trained its teams using the solution. The partnership began in 2019 and is now expanding internationally.
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Bob helped The Energy Collective replace spreadsheets with a single HR platform. The company used Bob’s social-media style interface to connect global teams and maintain a fun culture. Bob’s Kudos fe...ature increased their eNPS score from 34 to 45. Employee engagement rose from 76% to 82%. The Your Voice feature let staff speak up anonymously about important issues. Real-time people analytics gave leaders better data for decisions.
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Firstup helped Spire Natural Gas increase employee engagement with training and development campaigns. Spire used Firstup's intelligent communication platform to send targeted, personalized messages ...to its 3,600 employees. The platform allowed Spire to reach workers based on role and location. This improved how employees felt about their development and connection to the company. As a result, Spire saw higher engagement and retention among its workforce.
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Accendo’s Talent Intelligence Platform helped a leading utility company find and develop high-potential employees. The company wanted to improve how it identified and grew future leaders. Accendo pro...vided assessments, automated 9-box analysis, and custom development programs. The solution assessed 990 candidates in 2.5 months using five psychometric tools. The company built a talent-ready pipeline and improved talent evaluation and development.
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Cognigy.AI helps E.ON scale customer service with AI-powered agents for phone and chat. E.ON uses over 30 AI agents to automate 70% of customer interactions. The platform handles more than 2 million ...AI conversations each year. E.ON reduces customer service workload and costs. Cognigy.AI fits into E.ON’s IT systems and supports global rollouts.
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Automation Anywhere helped Eletrobras automate its technical audit process using generative AI and document automation. The solution reduced manual effort by 90%. Eletrobras saved 9,360 hours each ye...ar. The company automated 65,000 document audits annually. This led to over $277,000 in yearly savings. Employees now focus more on strategic work in the renewable energy sector.
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Yellow.ai VoiceX helped Waste Connections automate customer service for over 100,000 users each year. The company faced high call volumes and needed 24/7 support in English and French. Yellow.ai depl...oyed an AI agent called Trina and an after-hours voicebot to handle scheduling, billing, and service requests. The solution enabled self-service, reduced operational costs, and saved millions of dollars. Customer satisfaction improved with faster, more reliable support.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found evidence 70% faster. They uncovered two sales funnel optimizati...on opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp with Spotler Engage. The chatbot helps handle simple question...s and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp with Spotler Engage. The chatbot helps handle simple question...s and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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OnSpot Social helped Estée Lauder improve event marketing with automated texts and emails. Estée Lauder used iPads and the OnSpot Social app to collect contact info at B2C events. Attendees got insta...nt coupons by text, boosting engagement. Over 2,000 new leads were collected and 1,000+ automated texts and emails were sent. The company tracked results and calculated ROI using OnSpot Social's dashboard.
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Wells Solar uses ActiveProspect's LeadConduit, TrustedForm, and SuppressionList to grow their lead generation. They are the top residential solar energy company in Texas. These tools help them stay T...CPA compliant. The case shows how ActiveProspect supports compliance and scaling for solar companies.
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Wells Solar uses ActiveProspect's LeadConduit, TrustedForm, and SuppressionList to grow their lead generation. They are the top residential solar energy company in Texas. These tools help them stay T...CPA compliant. The case shows how ActiveProspect supports compliance and scaling for solar companies.
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Sidetrade helped Veolia improve cash flow management with its AI-powered order-to-cash platform. Veolia deployed Sidetrade in six months. The company saw a significant reduction in DSO and better rec...eivables management. Veolia also structured and trained its teams using the solution. The partnership began in 2019 and is now expanding internationally.
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Conservice needed a better way to manage client communications and scheduling for their sales team. Their old process was slow and required switching between tools. Boomerang helped them stay in thei...r inbox, making follow-ups and scheduling much easier. The sales team saved hours each week and improved meeting success rates. They also used Boomerang Insights to refine their sales strategy and increase response rates. This led to better client relationships and more efficient sales operations.
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Poppulo Harmony helped National Grid improve employee communications. The company used advanced analytics and targeted messaging to reach its 35,000+ employees. National Grid saved up to 50% of time ...on quarterly report production. Employee engagement in company values campaigns increased. Values-related survey questions saw a 79% positive response rate, up 2% from the previous year. The platform made communications more relevant and reduced information overload.
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Youredi's Carrier Connectivity Service helped Jordex Group modernize its ocean carrier connectivity. Jordex needed to move away from legacy freight management platforms and connect its TMS with multi...ple carriers and logistics service providers. Youredi provided a managed integration solution using its iPaaS platform, enabling seamless data exchange and harmonized data formats. Jordex avoided the need to build integrations in-house and improved its ability to connect with partners and customers.
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CloverDX helped Sisk Fulfillment Service automate their data processing. Before, the team spent late nights and 3 to 4 hours daily on manual, error-prone tasks. With CloverDX, they built automated wo...rkflows that detect files, map data, and handle errors without manual work. Clients now get instant notifications, and the team no longer works late. Sisk can quickly adapt workflows for new clients, saving setup time. The company values CloverDX's fast and reliable support.
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Relay42 helped Vattenfall deliver personalized customer experiences. Vattenfall wanted to move from channel-focused marketing to one-to-one personalization at scale. They used the Relay42 Platform to... connect all their marketing channels and systems. The marketing team personalized every step of the customer journey in real time. As a result, Vattenfall saw a 12% increase in click-through rate, a 3% increase in conversion rate, an 86% increase in leads, and a 4.2% increase in average contract value.
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Front and Everest AI helped Expeditus Transport handle more freight loads. The team used to struggle with Outlook and TMS tools, causing delays and duplicate work. With Front's workflow automation an...d Everest's AI, agents now get all needed info fast. The company increased capacity from 500 to over 2,000 loads a day. Real-time collaboration and message routing improved speed and service quality.
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Walnut helped FarEye speed up demo creation and improve sales engagement. Before Walnut, FarEye struggled with long demo setup times and only had slide decks to show prospects. Walnut made it easy fo...r the team to create and share interactive demos. FarEye saw a significant improvement in the conversion rate from sales accepted lead to sales qualified lead. The time for prospects to move through the sales process also declined.
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Sinch SMS helped AGENT511 deliver high-volume, critical notifications for utility companies. AGENT511 needed a scalable, auditable messaging platform to meet regulatory and throughput demands. Sinch ...provided capacity, carrier reach, and message traceability. The solution enabled AGENT511 to send outage, billing, and demand response alerts reliably. World-class support and advanced tools ensured compliance and customer satisfaction.
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Aternity from Riverbed helped EDF UK improve digital experience for contact center employees. EDF faced slow application performance and lacked visibility into employee experience. With Aternity, EDF... gained a single dashboard view of devices, apps, and network metrics. This led to faster and more accurate issue resolution. EDF improved response times and empowered data-driven decisions, enhancing both employee productivity and customer experience.
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Contentsquare helped Schneider Electric improve their website user experience. The team used journey analysis, heatmaps, and session replay to find where users got stuck. They reduced customer center... calls about product information. Customer experience and Net Sentiment Score improved. More people across the company now use digital analytics tools.
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Squiz helped Energy Institute build a progressive web app (PWA) to improve safety in the energy industry. The solution focused on making event information easy to find across channels. The platform e...nabled fast, secure, and consistent digital experiences. Energy Institute used Squiz DXP to support their digital transformation. The project aimed to maximize event results and encourage industry safety.
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Maptitude GIS helps Aricia Logistics Consulting with logistics network development. The challenge was to optimize distribution locations while maintaining service levels. Maptitude lets users map cus...tomers, analyze delivery data, and find ideal warehouse sites. The software supports batch distance calculations and scenario modeling. Aricia uses features like depot allocation, drive time zones, and facility location tools for strategic logistics planning.
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WinPure Clean & Match helped SportsMechanics, a data analytics company, manage over 200GB of data collected over 10 years. They struggled with manual SQL queries to find duplicates and data quality i...ssues. WinPure Clean & Match provided fast data profiling and matching, making it easy to spot and fix problems. The tool enabled quick deduplication and gave a single view of accurate customer records. SportsMechanics praised its speed and easy navigation.
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SalesRabbit helps Mayer Solar organize and guide their door-to-door sales teams. Mayer Solar needed a way to keep sales reps informed and focused in new markets. They use SalesRabbit’s DataGrid featu...re to target the best areas and access household data. The platform gives managers visibility and keeps reps aligned. This approach helps Mayer Solar reach more customers and stay efficient in the field.
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Lytho helped Georgia Power streamline their creative workflow. The team managed over 3,000 projects a year across five creative disciplines. Before Lytho, they used outdated tools and had confusing f...eedback loops. Lytho's two-phase review process reduced version counts to 1.2 per proof. The team now aligns projects with company goals and spends less time on revisions.
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Iron Mountain Insight Content Management helped Uludağ Electricity go paperless. The company digitised all paperwork, saving money and speeding up processes. Employees now find documents quickly usin...g a secure digital platform. The solution reduced paper use and helped meet sustainability goals. Uludağ Electricity won an award for its recycling program. The company serves three million subscribers in Turkey.
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Zebra's mobile solution helped Murchison Defiba gain better visibility and peace of mind. The company used the mobile technology to improve their operations. The solution made it easier to track asse...ts and manage field work. Murchison Defiba now has more control and confidence in their daily tasks. The mobile solution supports their work in the utilities industry.
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CCI Systems helped restore power and broadband after a major ice storm in northern Michigan. The storm damaged thousands of utility poles and disrupted services. CCI Systems sent 18 expert crews the ...same day, set up a safety plan, and worked with local partners. They provided fiber splicing, testing, and 24/7 project management. The team finished the work in weeks instead of months, quickly bringing services back online.
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DaVinci from AMC Technology helped CPS Energy migrate from Avaya AES to Cisco UCCX. CPS Energy used DaVinci to connect their telephony platform with SAP CRM. The solution made the migration easy and ...reliable. Agents rely on screen pop to reduce customer frustration. CPS Energy handles up to 15,000 calls daily and values the platform's stability and support. AMC's solution has delivered reliability, high service, and smooth upgrades for over sixteen years.
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Kiflo Partner Management Platform helped Container xChange scale their partner program beyond 20 partners. The team replaced manual tasks done in Excel and email with Kiflo, saving time and improving... partner motivation. Kiflo's easy-to-use interface made it simple for global partners to engage. The platform enabled better partner onboarding, asset sharing, and tracking of referral data. Container xChange now manages partner engagement and program health more effectively.
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브리티 RPA helped 한국남부발전 save 33,000 hours per year by automating 25 business tasks. The company used RPA to cut repetitive work, reduce errors, and boost productivity. Automation included tax invoice c...hecks, contract downloads, and alarm event analysis. Staff now focus on key tasks while bots handle routine jobs. The solution fit strict network security needs for public utilities.
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Forrester Decisions helped BC Hydro & Power Authority build a customer-first culture. The company used Forrester's step-by-step playbook to formalize its customer experience practice. Customer experi...ence became a key part of employee training and onboarding. Employees who excel in customer experience now receive recognition in company awards. The CX lead says Forrester's framework made it easier to define their CX strategy and principles.
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Faraday helped a solar provider improve their customer targeting. The provider had trouble finding the right customers and wasted money on marketing. Faraday used persona analysis to find the best cu...stomer types. They mapped high-potential customers by location, including rural areas. The provider changed their strategy and focused on the best prospects, saving money and reaching new markets.
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Wrike helped JERA Co., Inc. simplify project management and reporting. JERA needed a unified system for projects and real-time project data for management decisions. Wrike provided BI functions, Gant...t charts, Kanban views, and time tracking. JERA reduced project progress report time and improved non-IT project management efficiency. The company used Wrike with Microsoft 365 for better collaboration.
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XB Software built a custom energy management software for a company in the utilities sector. The company needed better data monitoring, easier billing, and improved equipment maintenance. XB Software... created a SaaS application with smart meter integration, online payments, and real-time analytics. The solution helps track energy use, manage outages, and streamline service. The software supports both households and business users.
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Cycle is a startup that helps people in isolated communities profit from decentralized renewable energy. They needed a strong project management tool to organize their work. Cycle chose Hygger after ...trying other tools like Wrike and Trello. They use Hygger's Backlog board, time logs, and Roadmap features. These tools help them plan, track time, and set priorities for their tasks.
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Netwrix Auditor helped Guadalupe Valley Electric Cooperative secure its virtualized IT infrastructure. The company needed to monitor 350+ network users and protect sensitive data in SQL databases. Ne...twrix Auditor gave them visibility into user activity and helped close security gaps. The solution saved the IT team over 50 hours every week. Matt Huffman, system analyst, praised the improved efficiency and security.
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ManageEngine helped Sureserve Group meet legal compliance and move quickly to remote work. The company faced challenges with legal standards and outdated IT tools. ManageEngine ServiceDesk Plus and E...ndpoint Central made IT management easier and improved security. Sureserve Group now manages assets better and fixes vulnerabilities faster. The company values ManageEngine’s support and partnership.
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Veeam Data Platform Advanced and Veeam Data Cloud for Microsoft 365 and Entra ID help Greenchoice keep Microsoft 365 and Entra ID always available. This lets Greenchoice's team work without interrupt...ion. The company can better support the Netherlands' move to renewable energy. Greenchoice meets customer needs for transparency and control. The solution supports their sustainability goals.
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Smart Electric Power Alliance improved their membership management with Fonteva. They streamlined processes and enhanced member engagement. The case study highlights the benefits of using Fonteva's s...olutions.
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Greenchoice used the Underlined CX-Analytics platform to improve their customer experience. They wanted to make customer-centricity a company-wide focus and unify their approach to customer data. Wit...h Underlined, they built a CX Insights Framework that brings together data sources and makes insights easy to understand. The dashboard helps Greenchoice see the full customer journey and take quick action to improve service. This data-driven approach connects business goals with customer experience and helps everyone in the company make a difference.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found evidence 70% faster. They uncovered two sales funnel optimizati...on opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Momentum Energy used Acoustic Connect to help their tele agents solve online friction points faster. The customer resolution team found evidence 70% faster. They uncovered two sales funnel optimizati...on opportunities each quarter. Better reporting helped resolve customer issues more quickly. The business now has a stronger focus on site optimization.
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Easygenerator helped Deutsche Post DHL speed up training content creation. Before, it took 6 to 12 months to develop courses. Local teams used PowerPoint, but quality was low and hard to track. With ...Easygenerator, DHL made almost 3,000 courses. Over 1,500 employees now create learning content. The tool is easy to use and improved training quality across the company.
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Figma helped Bulb build and manage their design system, Solar. Bulb needed a tool to support collaboration and consistency across their fast-growing team. Figma enabled designers, engineers, and non-...designers to work together easily. The team used Figma to create a unified design system, fixing inconsistencies across eight products. This improved design quality and made collaboration simple for everyone at Bulb.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was hard to use and did not support remote work. Calabrio ONE made it easy ...to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was hard to use and did not support remote work. Calabrio ONE made it easy ...to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp with Spotler Engage. The chatbot helps handle simple question...s and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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Floatbot's Chatbot helped CESC, India's first fully integrated electrical utility company, improve customer support. CESC wanted to cut costs and reduce wait times for their customers. By using Float...bot’s Chatbot, CESC made their support process faster and more efficient. They achieved over 276% savings in operational costs. Customer support became 85% faster with the new solution.
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MessageMedia’s SMS and text-to-speech solution helped Synergy, a large energy retailer in Western Australia, reduce overdue account balances. Synergy faced challenges with late payments from its larg...e residential customer base. The company used SMS reminders to contact customers more often and encourage timely payments. Within two billing cycles, Synergy saw clear results. In less than a year, overdue account balances dropped by 45%.
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Mtalkz helped a logistics leader save 40% in costs. The company used automation for real-time shipment updates and automated responses. This improved efficiency and made customer communication smooth...er. Customer engagement doubled with multi-language messaging. Real-time SMS analytics and reports supported business continuity. The solution made operations more cost-effective and improved the customer experience.
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Jostle helped Coweta-Fayette EMC improve internal communication and break down information silos. Employees felt information was not shared fairly across departments and locations. The leadership tea...m chose Jostle to boost clarity and transparency. They launched "The Grid" for all 208 employees to share news, celebrate milestones, and recognize achievements. Employee participation and access to information increased steadily after using Jostle.
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Bonzai Intranet helped Capital Power replace their outdated intranet. The new intranet is easy to use, mobile-friendly, and lets users find information within two clicks. Capital Power saved $225,000... by switching to Bonzai. Employee engagement on the intranet went up by 42%. The company also won a Nielsen Norman Group Intranet Design of the Year Award.
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Motionlab Platform helped ČEZ run a personalized video campaign to promote home solar panels. Each video gave customers a unique savings plan based on their location and history. The campaign saw an ...80% finish view ratio. ČEZ generated 7.3 times more leads with personalized video. The campaign's effectiveness increased by 32%. Customers gave very positive feedback.
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Steve AI helped LocusView turn text-based training and product documents into videos. LocusView needed to make training easier and boost sales but had few resources. Using Steve, one employee made 10...0 training videos and ads in four weeks. This saved LocusView $20,000 in video production costs. The videos made training and product info easier to understand and share.
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Vitens, the largest drinking water company in the Netherlands, wanted to improve customer service. They implemented a chatbot on WhatsApp with Spotler Engage. The chatbot helps handle simple question...s and meter readings quickly. Vitens has over 5.4 million customers and scores high on customer satisfaction, with an average rating above 8/10. The chatbot has made customer service more efficient.
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Doxee provided A2A with electronic invoicing and interactive invoice solutions. A2A is the largest Italian multi-utility, serving millions of customers. With Doxee, A2A manages 13 million electronic ...invoices and produces 3 million Bollett@Free interactive invoices each year. The system handles an average of 100,000 invoices daily. Doxee's services support A2A's digital innovation and sustainability goals.
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ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information. The tool helps manage customer complaints, insurance claims, and w...ater usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.
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DHL wanted to improve customer service in its call centers. They needed a knowledge management platform that would help agents find information quickly. DHL chose KMS Lighthouse software. The softwar...e integrated with their systems and connected global data centers. Agent training time was cut by 50%. Call duration and holding times went down. Customer satisfaction and first call resolution rates went up.
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Lytho helped Georgia Power streamline their creative workflow. The team managed over 3,000 projects a year across five creative disciplines. Before Lytho, they used outdated tools and had confusing f...eedback loops. Lytho's two-phase review process reduced version counts to 1.2 per proof. The team now aligns projects with company goals and spends less time on revisions.
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ContentWRX helped TVA, a large electric utility, measure and improve its content effectiveness. TVA used Content Science's tools to track KPIs, gather analytics, and collect user feedback. Monthly re...ports and deep dive analysis linked content performance to business results. TVA showed the value of following its content strategy and improved content findability. The process also helped TVA quickly act on user feedback.
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Xoxoday Compass helped eKart automate and digitize incentives for delivery executives. eKart used real-time leaderboards, scorecards, and badges to boost engagement. The company saw a 20% increase in... sales quota attainment. 22% more employees qualified for incentive programs. Platform engagement rose by 73%. Delivery efficiency improved by 79% and attrition dropped by 48%.
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Wonderkind helped PreZero reach more job candidates with automated social media job ads. PreZero faced a talent shortage in logistics and struggled to attract younger workers. Wonderkind's platform m...ade it easy to create and localize ads, saving time for PreZero's team. The campaigns targeted passive candidates and highlighted PreZero's environmental mission. PreZero got over 150,000 impressions, more than 3,000 clicks, and a low cost per click of 0.25 euros.
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Care Of Gerd wanted to help customers online like they do in stores. Their marketing partner, Extend Marketing, used Triggerbee to make a personalized skincare guide on the website. The guide asked 1...3 questions and gave product tips based on answers. Customers got follow-up messages with more tips. 79% of people finished the quiz and 87.9% clicked to see the recommended product. This made the customer experience better and helped build long-term relationships.
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Sociabble's Social Grid Alternant platform helped Enedis connect and engage 2,000 interns. Before, interns felt isolated and missed key information. The new platform gave them easy access to resource...s and boosted their sense of belonging. By the start of the 2024 academic year, 1,357 interns registered and 80% were actively engaged. This digital solution improved intern integration and made Enedis more attractive to young talent.
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JustReachOut helped Restart Energy, a blockchain and renewable energy company, gain media visibility after their ICO. Restart Energy wanted to stand out in the crowded blockchain market and become a ...thought leader. The solution was to create and publish expert guest articles in industry publications. Within the first month, Restart Energy was featured in respected outlets like Asia Times and Irish News. This strategy built their credibility and positioned them as experts in blockchain and renewable energy.
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EDF used LivePerson’s Conversational Intelligence suite to improve digital customer experiences. The main challenge was understanding changing customer needs in the energy sector. LivePerson helped E...DF analyze customer interactions and respond quickly, especially during the 2021 UK energy crisis. EDF achieved 82% first contact resolution, a 4.3 out of 5 ease score, and a 23% containment rate. The solution led to better customer understanding, agile crisis response, and improved service strategies.
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Onshape helped Energyminer speed up sustainable design for its hydrokinetic energy system, Energyfish. The company faced delays and miscommunication with old CAD tools. Onshape's cloud-native platfor...m enabled real-time collaboration and faster design changes. Energyminer cut design iteration times and improved teamwork. The team enjoyed using Onshape, which made their work more productive and fun.
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A Million Ads helped British Gas boost relevancy in their winter campaign. The solution used dynamic audio ads that changed messages based on weather, temperature, time, and location. The goal was to... increase sales of British Gas Boiler Cover. The campaign achieved a 2.4x increase in online sales. Revenue surged 60% year over year.
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Kollective helped one of the largest electric utilities in the US share a new mission statement with over 10,000 employees. The company wanted to communicate in a visual and personal way. They used K...ollective's live video communication tools. This helped connect employees and support a new workplace culture. The solution made it easy to reach everyone quickly and effectively.
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SnapFulfil used RollWorks to run an account-based marketing program. The team needed to find high-value leads with limited resources. They used RollWorks and HubSpot to build target account lists, ru...n display and social ads, and sync data. In 10 months, 27% of new website visits came from RollWorks. They gained 4,000 new leads and saw a 6% conversion to MQLs.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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This case study shows how an advertiser used EZmob push campaigns to promote a VPN utility offer in India. The campaign focused on high click-through rates using creatives in both Hindi and English, ...with English performing better. The advertiser spent $800 and earned over $2,200 in revenue, resulting in a $5,400 profit and an ROI of 80%. Direct communication with the affiliate program and rotating creatives helped achieve these results in a short campaign duration.
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QuotaPath helped HydroCorp move from manual spreadsheets to automated commission management. HydroCorp paid for QuotaPath in one month and cut commission processing from up to five days to just a cou...ple hours. Sales reps gained visibility into their earnings and forecasting, while Finance got a single source of truth. The team grew to 12 new sellers and 23 QuotaPath users, with strong support and continuity from QuotaPath's team.
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Xoxoday Compass helped eKart automate and digitize incentives for delivery executives. eKart used real-time leaderboards, scorecards, and badges to boost engagement. The company saw a 20% increase in... sales quota attainment. 22% more employees qualified for incentive programs. Platform engagement rose by 73%. Delivery efficiency improved by 79% and attrition dropped by 48%.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to RingCentral for better call management and CRM integration. They con...nected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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Poppulo Harmony helped National Grid improve employee communications. The company used advanced analytics and targeted messaging to reach its 35,000+ employees. National Grid saved up to 50% of time ...on quarterly report production. Employee engagement in company values campaigns increased. Values-related survey questions saw a 79% positive response rate, up 2% from the previous year. The platform made communications more relevant and reduced information overload.
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Powtoon helped nPower Business Solutions create training videos fast. The company needed to train over 1,000 employees and boost engagement during remote work. With Powtoon, they increased monthly vi...deo output by 400%. They replaced 17 classroom sessions with one video. The team now makes ten videos a month instead of two. Employees found the videos engaging and cost-effective.
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CallFire IVR helped Hallsdale-Powell Utility District in Knoxville, Tennessee, reach past due accounts faster. HPUD replaced their old dialing system with CallFire's hosted IVR. Customers can now pay... bills by phone. HPUD saves about 40% on dialing system costs. They contact customers in hours instead of days. The system is easy to use and needs little training.
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Maintenance Connection helped Northern Water improve record-keeping and collaboration. The solution made it easier to manage maintenance for critical assets. Northern Water also saw better reimbursem...ents. The software supported their operations in the utilities sector. This case shows the value of maintenance management software for utilities.
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Shipedge’s WMS and OMS helped Snapl fix inventory problems and order tracking issues. Snapl’s team worked with Shipedge to move data, train staff, and test the new system. Real-time inventory trackin...g and barcode scanning cut down on errors and sped up order processing. Merchants now get instant order updates and easy dashboard access. Snapl saw fewer manual mistakes, faster shipping, and more revenue after the switch.
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OVO Energy wanted to tell people about greener times to use energy and get them to join their Power Move program. They worked with Goodstuff and Hivestack to run a digital out-of-home ad campaign tha...t only showed when the grid used more renewable energy. The campaign used real-time data and a special algorithm to show ads at the best times. Over two months, 16,928 people signed up for Power Move, making up 24% of yearly sign-ups. The campaign also shifted 681,521 kWh of electricity and avoided 58.1 tonnes of carbon. OVO's brand awareness went up by 2% during the campaign.
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We Energies used Pure Oxygen Labs' mobile SEO and clickstream optimization to improve mobile search visibility during power outages. The company targeted local, non-brand keywords and created regiona...l landing pages for over 300 communities. They also ran geo-targeted paid search campaigns. During a major outage, mobile traffic to their website increased by 900%. Over 50% of targeted municipalities ranked on the first page of Google for outage queries. Mobile devices drove 75% of total website traffic during the event.
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PageRaft helped Denver Public Library move from printed and PDF publications to a digital format. The library faced high printing costs and limited distribution due to budget and sustainability goals.... The COVID-19 pandemic made it harder for patrons to access information in person. With PageRaft, the library improved accessibility and reached more people with their programs and events.
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StackAdapt helped Octopus Energy run a digital out-of-home (DOOH) campaign in six Spanish cities. The goal was to boost brand awareness. The campaign delivered 3 million impressions and a click-throu...gh rate up to 3.3%. Over 1,000 conversions were achieved. StackAdapt used DOOH, display, and native ads, plus retargeting, to reach audiences in high-traffic locations.
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Conga CPQ, Conga Composer, and Conga Sign helped ENGIE digitize its global sales process. ENGIE moved from manual, paper-based door-to-door sales to a fully automated, paperless revenue lifecycle. Th...is change improved both buyer and employee satisfaction. ENGIE accelerated time to market and connected people and processes across the business. The marketing team now launches faster, showing real revenue innovation.
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C3 AI Energy Management helped a global energy company drive its digital transformation. The company used C3 AI to let municipal and commercial customers analyze and cut energy use. C3 AI delivered a... platform with custom analytics, data integration, and asset management. In just 16 weeks, they set up the solution for over 600 public facilities. The project met strict needs for sensor integration, security, and scalability.
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Spitche helped Bioderma Romania boost organic engagement on Facebook and Instagram. The brand launched a social media ambassador program, signing up over 20,000 ambassadors. This led to a 50% reducti...on in ad spend. Ambassadors created 65% of user-generated content and made 80% of Instagram comments. Bioderma gained 2,000 new Instagram followers in three months and saw 30% of ambassadors join through referrals.
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Loqate helped Helpthemove fix data problems in utility switching. Helpthemove used Loqate's Verify and Utilities Register to combine and clean up address data. This made switch completions go up and ...support queries go down. Customers onboarded faster and were happier. Energy providers liked the better data and smoother switching. Helpthemove now finds smart meter properties more easily and offers better energy solutions.
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OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada manage multiple beauty brands from a central hub in English and F...rench. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
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OVO Energy wanted to tell people about greener times to use energy and get them to join their Power Move program. They worked with Goodstuff and Hivestack to run a digital out-of-home ad campaign tha...t only showed when the grid used more renewable energy. The campaign used real-time data and a special algorithm to show ads at the best times. Over two months, 16,928 people signed up for Power Move, making up 24% of yearly sign-ups. The campaign also shifted 681,521 kWh of electricity and avoided 58.1 tonnes of carbon. OVO's brand awareness went up by 2% during the campaign.
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RepTrak helped a U.S. energy company recover from pollution scandals and weak reputation scores. The company used RepTrak’s reputation mapping to identify key stakeholder concerns and optimize ESG me...ssaging. They launched major initiatives, including $1.1 million in community grants and a net-zero carbon goal by 2050. From Q1 2019 to Q2 2020, their Reputation Score rose by 9 points in their home state and 6 points in a priority market. The company gained positive media coverage and its CEO won a major industry leadership award.
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NetLine helped Aggreko double their qualified leads and achieve over 1,000% ROI in less than a year. Aggreko used NetLine's B2B buyer engagement platform for content syndication and lead generation. ...The solution enabled Aggreko to reach niche audiences and pay only for qualified leads. Aggreko's sales team saw more opportunities and better alignment with marketing. Real-time reporting from NetLine helped Aggreko optimize their content strategy.
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