Case Studies for Utilities | Real Results & ROI 2026

Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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Genesis Energy Limited used Agility CMS to solve stability and security issues with their old website. Their marketing team struggled... with a technical, unfriendly CMS before switching. Agility CMS gave them a simple, intuitive content editing experience. The onboarding process was smooth, with strong support from Agility. Genesis now benefits from faster website speed, better SEO, and a more scalable, secure platform.
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Capstone Infrastructure used Advantage CSP to modernize its digital platform. The company improved site speed and made information easier to... find. Capstone refreshed its brand and organized content for different audiences. The new platform helped Capstone market projects better. It also reduced the time needed to create and share content online.
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ActiveDocs helps Hitachi ABB Power Grids automate tender document creation for 36,000 users in over 100 countries. The solution integrates... with Salesforce, pulling data from global sources and applying business rules for accuracy. Local teams now manage templates directly, reducing IT dependency and speeding up updates. Approval workflows and customizable features ensure high-quality, compliant documents. Centralized automation streamlines the customer journey and supports complex, specialized content needs.
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Alfresco Content Services by Hyland helps Stadtwerke München manage complex document processes. SWM uses Alfresco to store, access, and track... technical documents, contracts, and drawings across many business units. About 4,000 employees use the platform daily, with no performance complaints. Alfresco integrates with SAP, SharePoint, and other tools, supporting strict version control and flexible customization. SWM values the open source model, strong search, and easy integration for their diverse needs.
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Alfresco Content Services by Hyland helps Stadtwerke München manage complex document processes. SWM uses Alfresco to store, access, and track... technical documents, contracts, and drawings across many business units. About 4,000 employees use the platform daily, with no performance complaints. Alfresco integrates with SAP, SharePoint, and other tools, supporting strict version control and flexible customization. SWM values the open source model, strong search, and easy integration for their diverse needs.
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Alfresco Content Services by Hyland helps Stadtwerke München manage complex document processes. SWM uses Alfresco to store, access, and track... technical documents, contracts, and drawings across many business units. About 4,000 employees use the platform daily, with no performance complaints. Alfresco integrates with SAP, SharePoint, and other tools, supporting strict version control and flexible customization. SWM values the open source model, strong search, and easy integration for their diverse needs.
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Alfresco Content Services by Hyland helps Stadtwerke München manage complex document processes. SWM uses Alfresco to store, access, and track... technical documents, contracts, and drawings across many business units. About 4,000 employees use the platform daily, with no performance complaints. Alfresco integrates with SAP, SharePoint, and other tools, supporting strict version control and flexible customization. SWM values the open source model, strong search, and easy integration for their diverse needs.
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EDP used CoreMedia Experience Platform to boost solar lead generation. They wanted to double online conversions for their solar products.... Many visitors left before finishing a quote, so EDP needed better personalization and user insights. CoreMedia helped EDP segment users, recover abandoned leads, and personalize journeys. EDP achieved a 120% increase in conversions, surpassing their target.
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Gasunie needed a new website to reflect its shift from natural gas to sustainable energy sources. iWink designed and developed... a site that highlights the energy transition and six key themes. The new site features improved navigation, visual content, and a map of projects across the Netherlands. Site Search 360 powers advanced search, including results from related Gasunie sites. A glossary explains technical terms for visitors.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Contao powered the new website for Stadtwerke Eppingen. Navigate AG created a modern, responsive design based on the existing corporate... identity. The site features updated visuals and testimonials from local people. Tarif calculators were improved for better usability and updated to the latest PHP version. The site includes a service area for meter readings and event overviews. A club action lets customers support local clubs, with over €120,000 distributed since 2017.
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Laserfiche Cloud helped Metropolitan St. Louis Sewer District (MSD) digitize records and improve remote collaboration. MSD used Laserfiche Direct Share... to securely share documents with staff and external users. The solution made it easier to find and manage files, saving staff many hours. MSD quickly adapted to remote work during the COVID-19 pandemic. Legal teams now share case files securely and track access. MSD also launched a public portal for citizens to access key documents online.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Mindful helped a major utilities company improve customer satisfaction by reducing hold times. The company used virtual hold and callback... technology to let customers wait for a callback instead of staying on the line. Customers were willing to wait up to 20 minutes for a callback, compared to just 10 minutes on traditional hold. This change led to higher CSAT and NPS scores. The solution gave customers more control and improved their experience.
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Aira used CloudTalk to unify sales, support, and installation teams. They replaced siloed systems with one platform for all customer... calls. CloudTalk automated ticketing and synced with their CRM. This gave Aira 100% visibility on inbound calls and 3x faster follow-up. The result was fewer missed calls and a better customer experience during rapid growth.
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Smart Metering Systems upgraded its contact center using Five9. The company unified customer channels and automated scheduling. This led to... a £5,000 monthly gain and higher conversion rates. Real-time visibility improved reporting and decision-making. Agent productivity increased, supporting growth in the energy sector.
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VMware Cloud on AWS helped Publiacqua build a disaster recovery service. The Italian utility operator needed a secure, cloud-based solution... to protect sensitive data and meet GDPR rules. Publiacqua used VMware to extend its on-premises systems into a hybrid cloud. This improved security, cut costs, and let staff focus on new projects instead of daily operations. The company now has better IT continuity and reliability.
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Calabrio ONE helped Greater Western Water save AU $2,000 per month by removing a third-party vendor. The cloud solution enabled... remote work for contact centre staff during the COVID-19 pandemic. Employees can now answer calls from anywhere, with an average response time of 30 seconds. The platform supports 260,000 calls each year and ensures compliance with PCI DSS. Greater Western Water now manages compliance processes directly, improving efficiency and employee wellbeing.
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Calabrio ONE helped Greater Western Water save AU $2,000 per month by removing a third-party vendor. The cloud solution enabled... remote work for contact centre staff during the COVID-19 pandemic. Employees can now answer calls from anywhere, with an average response time of 30 seconds. The platform supports 260,000 calls each year and ensures compliance with PCI DSS. Greater Western Water now manages compliance processes directly, improving efficiency and employee wellbeing.
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Vattenfall used Deepdesk’s AI-powered Agent Assist to shift customer service from voice to WhatsApp chat. They increased WhatsApp inquiries from... 10% to 50% in one year, a 500% jump. Agents handled more chats per hour, rising from eight to ten. Customer and employee satisfaction improved, with a Net Promoter Score of +40 in 2021. Deepdesk’s features helped agents answer faster and more consistently, especially during busy times.
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ENGIE Solutions uses Vocalcom Hermes to manage 450,000 customer interactions each year. The solution supports both internal and external contact... centers for technical emergencies in refrigeration and cooling. ENGIE Solutions achieved a 97% service quality rating and intervention times of less than 2 hours. The omnichannel platform gives full autonomy over call flows, IVR, and real-time reporting. The cloud-based system ensures flexibility and 24/7 service for critical tasks.
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Fjordkraft used Puzzel's cloud-based contact center and workforce management tools to improve customer service. They reduced average phone wait times... from 3 minutes 32 seconds to just 58 seconds. Customer satisfaction rose to 92.4, up from 90.7 the previous year. Puzzel enabled Fjordkraft to manage staffing, handle requests across channels, and track performance. The company also saw a 43% drop in customer service traffic compared to the previous year.
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Mega used Nixxis Contact Suite to improve call center productivity. The company achieved a 96% agent occupancy rate and an... 87% first call resolution rate. Agent turnover dropped by 25%. Mega can now offer energy at prices 8–10% lower than large competitors. The solution integrated quickly with their custom tools and helped reduce staff turnover.
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Dialpad helped solarZero, New Zealand’s top solar energy company, cut phone system costs and boost reliability. The team switched from... a costly, outage-prone provider to Dialpad’s AI-powered communications platform. Now, 90% of their business calls run smoothly, supporting both sales and customer service. Employees quickly learned the new system, thanks to easy onboarding and an intuitive interface. Integrations with Google Workspace and Salesforce improved productivity and sales tracking.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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NT Power used ice Contact Center to modernize its customer communications. The company replaced an old Meridian phone system to... meet rising customer expectations and regulatory demands. With the new cloud-based solution, NT Power enabled 24/7 self-service, improved compliance reporting, and maintained uninterrupted service for over 20 years. The platform also reduced wait times and increased reporting accuracy.
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EGEA Group used Talkdesk to upgrade its contact center. The company switched from an on-premise system to Talkdesk's cloud platform.... This made it easier for agents to work from home and improved reporting for compliance. EGEA saw higher agent productivity in acquiring new customers. The solution was easy to set up and included real-time reporting and business intelligence tools.
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ENGIE wanted to modernize its IT landscape to better support employees and customers. The company replaced SAP with Salesforce Sales... Cloud, Service Cloud, and Marketing Cloud, with help from Cobra CRM. This change created a single, unified view of each customer. ENGIE's team used agile methods and kept control of the rollout, with Cobra CRM providing extra Salesforce specialists. The new system made customer processes more accessible and user-friendly, supporting ENGIE’s energy transition goals.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
Show More..

Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Kraken Technologies uses Sentry to monitor a massive Python monolith with over five million lines of code. Their team of... 500+ developers deploys up to 200 releases daily. Sentry helps them quickly detect, triage, and resolve errors, supporting a 'you build it, you run it' culture. Integration with GitHub and Slack ensures the right developer is alerted fast. Sentry also aids in onboarding new developers and reducing technical debt.
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Citrix Secure Private Access helped Anon energy onboard over 10,000 users with nearly 100% adoption. The company achieved more than... 10% annual savings in licensing costs. Citrix enabled secure, remote access and supported a zero-trust model for a diverse workforce. The rollout allowed the retirement of hundreds of servers and improved app performance for field technicians and energy traders. The solution reduced data center costs and supported the company's transition to renewable energy.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for over 5,000 workplaces across 327 locations. TeamViewer Tensor provided granular access control and met strict IT security standards. The rollout was smooth, and employees reported high satisfaction. BKW's IT is now ready for future growth with improved cybersecurity and efficient support.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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DocKIT helped NRG Gladstone Power Station migrate 24GB of legacy data to SharePoint 2010. The utility needed to move documents... and metadata from a database and spreadsheets into a modern system. DocKIT enabled easy metadata export, document set creation, and pre-migration error tracking. The technical team quickly addressed feature requests. NRG Gladstone completed a smooth migration using DocKIT’s flexible tools.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Ivanti Velocity helped Radial migrate from outdated operating systems to modern Android touch devices. Radial saw a 24% reduction in... total cycle time per pick transaction. Training time for new task workers dropped. The touch screen user experience improved productivity. The solution made it easier to recruit and onboard workers who speak different languages. Radial now uses Ivanti Velocity across its network for faster, more accurate warehouse operations.
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MobileFrame helped Aquila, Inc. , a large utilities provider, replace manual, paper-based processes for asset tracking and facility management. Aquila...deployed MobileFrame's mobile applications to automate work orders, inspections, and inventory tracking. The solution integrated with Archibus, eliminating double data entry and reducing errors. Aquila saw immediate gains in productivity and data accuracy for both field and office staff. The platform enabled fast deployment of new mobile apps without custom coding.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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WAAT used ClicData to automate its quote-to-invoice process. The company replaced 10 manual steps with a single automated workflow of... 30 tasks. This new system saved 83 hours in less than three months. Teams now have real-time visibility into billing operations. Data from multiple sources is centralized and enriched. Manual checks and repetitive tasks are eliminated.
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Alfresco Content Services by Hyland helps Stadtwerke München manage complex document processes. SWM uses Alfresco to store, access, and track... technical documents, contracts, and drawings across many business units. About 4,000 employees use the platform daily, with no performance complaints. Alfresco integrates with SAP, SharePoint, and other tools, supporting strict version control and flexible customization. SWM values the open source model, strong search, and easy integration for their diverse needs.
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RIB iTWO helped Stromnetz Berlin GmbH improve planning and cost management for Berlin's electricity network. The company replaced scattered spreadsheets... with a unified project control system. This change made cost estimation more transparent and allowed better use of past project data. Integration with SAP ERP linked technical and commercial project data. The result was higher transparency, better coordination, and improved project quality.
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Faraday’s AI models helped a solar provider improve customer targeting. The provider used persona analysis to find the best-fit customers.... Faraday delivered predictive datapoints and mapped high-potential customers by location. The company found new opportunities in rural markets. They focused marketing on likely-to-convert prospects and reduced wasted spend.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
Show More..

Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
Show More..

Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
Show More..

Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Sorgenia used Commanders Act's data platform to improve digital marketing. The team at Commanders Act supported Sorgenia through changes over... the years. Sorgenia built strong ties with the vendor. The solution helped Sorgenia increase conversions. The platform enabled better customer data collection and campaign optimization.
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ScriptRunner helped Energie Südbayern automate IT tasks and reduce admin workload. The helpdesk team now handles routine requests without needing... high-level admin rights. ScriptRunner's central script management and easy interface save at least 100 hours for the IT team. Automated password reminders stopped helpdesk calls and cut ticket volume. The IT team can now focus on bigger projects, boosting job satisfaction and efficiency.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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GetResponse helped Gazuno connect marketing and sales using automation. Gazuno used marketing automation to track user actions and identify leads... ready for sales contact. The platform enabled quick creation of landing pages, webinars, and campaign ads. Gazuno set up 75 automation cycles, 39 tags, and 109 contact segments. This improved lead nurturing and shortened the purchase path.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
Show More..

Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Intelex Quality Management helped AltaLink, Alberta’s largest regulated transmission company, improve tracking of nonconformances and corrective actions. AltaLink gained real-time... KPI visibility with dashboards and reporting. The system streamlined document control and compliance tracking for government regulations. Intelex enabled better performance monitoring and ensured ISO 9001:2000 certification. AltaLink now operates with greater efficiency, transparency, and control.
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BiznusSoft helped PVPros, a solar maintenance company, unify field service and HR operations. PVPros faced fragmented workflows and struggled with... manual QuickBooks reconciliation. BiznusSoft delivered a cloud-based platform for scheduling, crew management, and payroll integration. Real-time dashboards improved crew visibility and reduced manual tasks. PVPros saw faster growth, fewer errors, and quick user adoption with BiznusSoft's support.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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CSOne helped 三井倉庫ロジスティクス株式会社 improve service quality for coffee machine installation and maintenance. The company used CSOne to manage after-sales service,... call center operations, and field repairs for home appliances and commercial equipment. By standardizing processes and centralizing parts procurement, they reduced fixed and variable costs. The system enabled better inventory management and streamlined installation work. Service operations became more efficient and consistent.
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FieldEx helped TapEffect manage inventory across remote water systems in Cambodia. Before FieldEx, each site tracked stock separately, causing delays... and inefficiencies. With FieldEx, TapEffect now monitors inventory centrally and transfers surplus materials between sites. The platform improves task accountability and operational oversight. TapEffect expects cost and labor savings as they fully adopt the system.
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American Electric Power used SharePlus to upgrade its SharePoint site for field teams. Before, only about 50 people used the... old site, which was limited to office access. Now, over 400 daily users access manuals, diagrams, and updates from anywhere on smart devices. The mobile app lets field staff get info even without connectivity. It also helps teams share photos, videos, and updates to solve problems faster.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Gasunie needed a new website to reflect its shift from natural gas to sustainable energy sources. iWink designed and developed... a site that highlights the energy transition and six key themes. The new site features improved navigation, visual content, and a map of projects across the Netherlands. Site Search 360 powers advanced search, including results from related Gasunie sites. A glossary explains technical terms for visitors.
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OneStream Software helped Stake Center Locating, the second largest utility locating company in the US, transform its finance operations. The company replaced... manual budgeting, forecasting, and a two-week close process with a unified platform for close, consolidation, account reconciliations, and budgeting. Quarterly forecasts that took weeks or months are now rolling 12-month forecasts updated monthly. A two-week AI-powered forecast, updated weekly, enables real-time headcount adjustments and improves profitability. Stake Center Locating now responds faster to demand and supports 30% annual growth.
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Workiva helped National Grid shorten its legal entity reporting cycle. The company improved efficiency and collaboration across financial reporting teams.... National Grid automated parts of the process and simplified audits. Real-time collaboration on a single platform made remote work easier during the pandemic. The platform increased trust in data and reduced repetitive work for 26 entities.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Walmeric helped a leading Spanish energy company improve lead capture and prioritization using artificial intelligence. The company faced long wait... times and inefficient call routing, which hurt sales and customer service. Walmeric's dynamic lead scoring and website personalization ranked leads by value and optimized conversion points. This solution reduced wait times, improved operational efficiency, and increased the capture of qualified leads.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Poppulo helped Centrica measure and improve employee communications across multiple channels. Before Poppulo, Centrica had no way to track which... communication channels worked best or which teams were most engaged. With Poppulo Analytics, they can now see email metrics, intranet views, and Yammer activity in one place. The platform enabled Centrica to personalize messages, segment audiences, and switch to more effective formats like video blogs for CEO updates. As a result, communications are more relevant, and global teams collaborate better.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Dialpad helped solarZero, New Zealand’s top solar energy company, cut phone system costs and boost reliability. The team switched from... a costly, outage-prone provider to Dialpad’s AI-powered communications platform. Now, 90% of their business calls run smoothly, supporting both sales and customer service. Employees quickly learned the new system, thanks to easy onboarding and an intuitive interface. Integrations with Google Workspace and Salesforce improved productivity and sales tracking.
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Talend helped Veolia Water France modernize its internal applications. Data processing times were reduced by 7 times. The company can... now detect incidents in 15 minutes. Problems are resolved in less than 2 hours. The solution runs on Amazon Web Services. Veolia delivers faster, more personalized customer service.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
Show More..

Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Alation helped an Australian energy supplier break down data silos and improve data governance. The company migrated to the Databricks... Lakehouse Platform to make data easier to find and trust. Alation’s data catalog and governance tools reduced duplicative work and improved data quality. The solution enhanced collaboration and data literacy across the business. The company now uses real-time insights to plan smarter energy grids and reduce operational costs.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
Show More..

Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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Broadcom’s DX NetOps solution was upgraded for a large American energy company. The old system exposed the company to high... risk and lacked new security features. HCLTech assessed and planned a full upgrade, integrating DX NetOps with other systems. The upgrade added multi-datacenter fault tolerance and enhanced security. The company now faces less risk and enjoys better monitoring with minimal disruption.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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XaitProposal helped Engie Solutions improve the quality of 8,000 annual bids. The tool replaced an outdated, decentralized system and enabled... more professional, tailored proposals. Engie saw better content consistency and received strong client feedback. 65% of bids are now created with XaitProposal. Teams gained expertise in proposal management and collaborative writing.
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Apparound helped VUS COM move from paper-based to digital sales processes. The company cut the average time to create quotes... by 40%. Sales productivity increased by 30% with centralized data management. VUS COM grew its customer base by 20% through website integration. The platform improved compliance, reduced staff turnover, and motivated employees. VUS COM now delivers faster quotes and better customer satisfaction.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Pimcore helped Pfalzwerke AG launch a new digital platform and redesign their website. The project cut time to market by... 30%. Data maintenance time dropped by 25%. Conversion rates increased by 6%. The solution included SAP integration, self-service forms, and a chatbot for customer support. Manual data entry was eliminated and customer service workload was reduced.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Sorgenia used Commanders Act's data platform to improve digital marketing. The team at Commanders Act supported Sorgenia through changes over... the years. Sorgenia built strong ties with the vendor. The solution helped Sorgenia increase conversions. The platform enabled better customer data collection and campaign optimization.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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Alfresco Content Services by Hyland helps Stadtwerke München manage complex document processes. SWM uses Alfresco to store, access, and track... technical documents, contracts, and drawings across many business units. About 4,000 employees use the platform daily, with no performance complaints. Alfresco integrates with SAP, SharePoint, and other tools, supporting strict version control and flexible customization. SWM values the open source model, strong search, and easy integration for their diverse needs.
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Helen used NiCE Cognigy to build a new agentic AI customer service system from scratch. They deployed over 50 AI... agents across their app, portal, and website in 12 months. The solution achieved a 100% resolution rate and a 4.7/5 customer effort score for relocation. Over 80% of customer feedback was positive. Automation reduced manual work and sped up service delivery.
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Fjordkraft used Puzzel's cloud-based contact center and workforce management tools to improve customer service. They reduced average phone wait times... from 3 minutes 32 seconds to just 58 seconds. Customer satisfaction rose to 92.4, up from 90.7 the previous year. Puzzel enabled Fjordkraft to manage staffing, handle requests across channels, and track performance. The company also saw a 43% drop in customer service traffic compared to the previous year.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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Veolia Water Technologies used Forrester frameworks to improve customer experience. The company faced slow website response times that hurt customer... engagement. With Forrester’s guidance, Veolia transformed its digital approach and became a trusted advisor. This led to a $10 million deal after three years of building trust. The project also improved operational efficiency and demand generation.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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Faraday’s AI models helped a solar provider improve customer targeting. The provider used persona analysis to find the best-fit customers.... Faraday delivered predictive datapoints and mapped high-potential customers by location. The company found new opportunities in rural markets. They focused marketing on likely-to-convert prospects and reduced wasted spend.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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Citrix Secure Private Access helped Anon energy onboard over 10,000 users with nearly 100% adoption. The company achieved more than... 10% annual savings in licensing costs. Citrix enabled secure, remote access and supported a zero-trust model for a diverse workforce. The rollout allowed the retirement of hundreds of servers and improved app performance for field technicians and energy traders. The solution reduced data center costs and supported the company's transition to renewable energy.
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Alpiq Group uses OneTrust Privacy and Data Governance Cloud to manage global privacy compliance. The company needed to address complex... privacy regulations across multiple regions. OneTrust helped automate data mapping and privacy risk assessments. Alpiq improved privacy enforcement and first-party data collection. The solution supports compliance with GDPR and other global standards.
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Alpiq used five separate monitoring tools, which made work slow and costly. The company moved to Datadog to monitor all... apps in one place. Alpiq used the Datadog Mule integration to monitor MuleSoft and other apps together. The setup was fast and easy. Alpiq cut mean time to detect issues by 25–30%. They went from five tools to one, saving money and improving visibility.
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Veeam Data Platform helped Exolum recover 52% faster after incidents. Exolum, a major energy logistics company, needed reliable data protection... for its hybrid and multi-cloud systems. Veeam provided unified backup, ransomware protection, and fast recovery for all workloads. This reduced IT admin time and improved business continuity. Exolum now keeps energy supply running smoothly, even during disruptions.
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LoginRadius helped Hydro Ottawa migrate over 150,000 customer accounts to a new identity platform with no disruption. The utility launched... an award-winning mobile app and became the first in Canada to offer voice-activated customer service via Google Home and Amazon Alexa. Customers now use single sign-on to access all Hydro Ottawa web and mobile services. Centralized customer data gives Hydro Ottawa better insights for product innovation. Security and password rules were customized to meet strict standards.
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MOS-MindOnSite helped Services Industriels de Genève (SIG) train 4,500 partners online. SIG needed to support rapid growth in learners for... its eco21 energy program. The digital learning platform became the single entry point for partner training. SIG automated training management and improved communication. The solution enabled online content delivery and technical seminar management.
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Infopro Learning helped a leading U. S. utility train over 7,400 employees on AI and Microsoft Copilot. The company needed...to close gaps in AI literacy and responsible use. Infopro Learning delivered a structured AI literacy program for a diverse, non-technical workforce. 81.76% of employees completed the course. Copilot adoption rose by 10%. The program reduced compliance risks and built a culture of responsible AI use.
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BC Hydro uses Udutu to deliver online electrical safety training for the public and first responders. The platform makes training... clear, easy to use, and accessible. Udutu supports compliance with Canadian privacy laws by keeping all data in Canada. BC Hydro values the platform's focus on accessibility and user experience. The company recommends Udutu for organizations needing straightforward online training.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Cornerstone helped Queensland Hydro unify HR and learning systems as they built a new workforce from scratch. The Hydro Hub... platform automated onboarding, compliance, and performance management. Culture scores rose 10–15%, and performance review completion hit 98%. Employees saved over 4 hours per week on manual tasks. The solution enabled secure, scalable talent development and supported future AI-driven growth.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for over 5,000 workplaces across 327 locations. TeamViewer Tensor provided granular access control and met strict IT security standards. The rollout was smooth, and employees reported high satisfaction. BKW's IT is now ready for future growth with improved cybersecurity and efficient support.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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Ambition helped Waste Management boost closed-won opportunities by 47% in one quarter. The team saw a 50% increase in generated... revenue and an 87% rise in signed contract value. Ambition's goal tracking and sales gamification features motivated reps and improved accountability. Coaching tools gave leaders visibility and helped guide team progress. Waste Management used Ambition to drive sales growth and keep everyone focused on key goals.
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AmplifAI helped Energy Australia scale its contact center operations. The company increased the supervisor-to-agent ratio from 1:15 to 1:18. AmplifAI’s... AI-driven platform kept performance and coaching quality high. Energy Australia maintained client expectations and performance levels. The solution earned client approval and trust for efficient scaling.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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MaintainX helped SAUBER cut unplanned downtime by 18% and boost traceability by 25% across 73 water treatment operations. Before MaintainX, SAUBER... relied on manual processes and spreadsheets, making it hard to standardize and track maintenance. With MaintainX, they automated data capture and centralized performance metrics in one dashboard. Teams now respond faster to failures and ensure high-quality preventive maintenance. The system also saves time on reporting and supports data-driven decisions.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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Coupa helped Engie replace its old procurement system. Engie digitized spending and improved transparency. The company achieved 90% controlled spending... and saved $500,000 through automated ordering. Procurement processes became 72% faster. Managers gained more control and flexibility in purchasing.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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Fluke 289 true RMS multimeter helped a wind park in New Brunswick, Canada, troubleshoot bad wiring and faulty sensors during the installation of a new meteorological tower. The tool's data... logging and diagnostic features enabled fast identification of issues, saving tens of thousands of dollars in installation costs. Accurate reporting from Fluke tools ensured compliance with regulatory maintenance standards. The wind park avoided millions in potential lost production by using Fluke for calibration and monitoring. The tools also supported substation operations and turbine heat tracing.
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GoFormz helped Whetstone Valley Electric Cooperative, Inc replace paper forms with digital forms. The team used features like conditional logic,... barcode scanning, and location fields to automate form routing and improve data accuracy. Automated emails and auto-populated material data reduced errors and saved time. Field staff now capture information on-site, cutting down on lost data and improving inventory management. Collaboration between field and office teams is faster and more reliable.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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PlayPlay helps Idex teams create branded videos in under 23 minutes. Idex uses PlayPlay to explain energy transition projects, like... heat networks and CO2 impact, in simple ways. The platform saves Idex 10x the budget compared to agencies. Teams need no technical skills to make high-quality videos. PlayPlay ensures brand consistency with templates and integrated workflows.
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Wavestore video management was used in a power station's generating room to monitor turbines and furnaces remotely. The system detects... smoke and steam leaks, helping meet health and safety rules. It records high-quality video at 50 frames per second and allows for continuous recording, even during searches or DVD copying. Integrated sensors trigger alarms and record pre-alarm footage. The solution improved early warning and monitoring in hazardous areas.
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Shikoku Electric Power used IBM Power and IBM Storage to migrate from SAP ECC 6. 0 to S/4HANA. The company...reduced infrastructure costs by 54 million yen and cut migration downtime from five days to one. They used phased capacity planning and virtualization to ensure stable operations. The migration supported 13 group companies and improved system reliability. IBM PowerVM enabled flexible resource allocation and future scalability.
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Framatome used Panopto to capture and preserve 60 years of expert nuclear knowledge. In just six months, they created over... 1,000 videos across 58 locations. Panopto provided a centralized, searchable video library for easy access to technical insights. Employees can now find and share knowledge quickly, supporting ongoing safety and innovation. The solution bridges a critical knowledge transfer gap as experienced staff retire.
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Innogy used the Motionlab platform to welcome over 200,000 new customers after a major market shift. The campaign featured personalized... videos with customer names, local branch info, and app features. Over 80,000 personalized emails were sent, achieving an 80.5% open rate and 61% click-through rate. Many customers watched the video multiple times and shared positive feedback. The campaign used A/B testing to optimize results and boost engagement.
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DHL used Ion Interactive to build interactive landing pages for 220 countries. They needed a scalable way to keep brand... consistency across global marketing. Ion helped DHL create branded, engaging landing pages for both B2B and B2C customers. DHL saw conversion rates rise to 9%, much higher than with static pages. The team used A/B testing to improve campaigns and share best practices worldwide.
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Capstone Infrastructure used Advantage CSP to modernize its digital platform. The company improved site speed and made information easier to... find. Capstone refreshed its brand and organized content for different audiences. The new platform helped Capstone market projects better. It also reduced the time needed to create and share content online.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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BL. INK helped a Tampa-based electric and gas utility company speed up bill collection for 1.5 million customers. The utility...used BL.INK to add QR codes and branded short links to bills and SMS messages. Customers could scan the QR code or tap the link to pay quickly and securely online. The solution integrated with the utility’s billing system and met strict compliance rules. QR codes made the collection process up to 80% faster, while analytics helped the company optimize payment reminders.
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Chubu Electric Power Grid upgraded to Oracle Utilities Meter Data Management to support over 10 million smart meters. The new platform... helps the utility prepare for second-generation smart meters and Japan’s energy initiatives. It enables better management of distributed electricity, including EVs and solar. The upgrade improved operational resilience and supports future grid modernization.
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TeamViewer Tensor helped BKW, a Swiss energy and infrastructure group, centralize its corporate IT. BKW needed secure, scalable remote support... for over 5,000 workplaces across 327 locations. TeamViewer Tensor provided granular access control and met strict IT security standards. The rollout was smooth, and employees reported high satisfaction. BKW's IT is now ready for future growth with improved cybersecurity and efficient support.
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NTT and Uniphore helped Alliander, a Dutch utility, reduce unnecessary contact center calls by implementing a Visual IVR solution with WhatsApp integration. 66% of eligible... calls received a self-service link, and 60% of those started the self-service process. The project led to a 16% reduction in calls reaching agents. Agents now handle more complex issues faster, improving both customer and employee experience. The solution was deployed in just two months.
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Dialpad helped solarZero, New Zealand’s top solar energy company, cut phone system costs and boost reliability. The team switched from... a costly, outage-prone provider to Dialpad’s AI-powered communications platform. Now, 90% of their business calls run smoothly, supporting both sales and customer service. Employees quickly learned the new system, thanks to easy onboarding and an intuitive interface. Integrations with Google Workspace and Salesforce improved productivity and sales tracking.
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Airmeet helped Customized Energy Solutions (CES) run a brand conference with over 1,000 registrations and more than 40% turnout. CES wanted to... boost event engagement and reach. Airmeet enabled two-way interaction, letting attendees join presenters on stage. Real-time analytics gave CES valuable insights. The platform replaced Dreamcast and met CES’s event-specific needs.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Talkwalker helped Hydro-Québec boost its brand reputation score by 20%. The public utility used Talkwalker and Hootsuite to manage social... media conversations in one place. Hydro-Québec adopted a cheeky, customer-first approach on social channels. This strategy improved response times and drove brand love. The case highlights the value of consumer intelligence for social media engagement.
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Calabrio ONE helped Greater Western Water save AU $2,000 per month by removing a third-party vendor. The cloud solution enabled... remote work for contact centre staff during the COVID-19 pandemic. Employees can now answer calls from anywhere, with an average response time of 30 seconds. The platform supports 260,000 calls each year and ensures compliance with PCI DSS. Greater Western Water now manages compliance processes directly, improving efficiency and employee wellbeing.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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HubSpot CMS Hub and Marketing Hub helped npower Business Solutions consolidate five tools into one. The company saved £50,000 per... year by streamlining its tech stack. Website visits, leads, and conversions increased by 5-10%. The marketing team gained full control over their website and data. They improved customer experience and could attribute sales to marketing campaigns.
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Resolver’s dashboards help Manitoba Hydro’s security team answer executive questions fast. The team uses built-in reporting tools to organize incident... data. Reports and dashboards are ready when leadership asks for high-level views. This builds credibility and supports better decision-making. Security teams save time and present information clearly.
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Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
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Sopro helped Fidelity Energy boost lead generation in a crowded utilities market. The campaign delivered 494 high-quality leads and built... a £1.4m sales pipeline. Sopro refined targeting and messaging, focusing on high-value prospects. Fidelity Energy achieved a 3:1 return on investment. Sopro became their main outbound marketing channel.
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Dialpad helped solarZero, New Zealand’s top solar energy company, cut phone system costs and boost reliability. The team switched from... a costly, outage-prone provider to Dialpad’s AI-powered communications platform. Now, 90% of their business calls run smoothly, supporting both sales and customer service. Employees quickly learned the new system, thanks to easy onboarding and an intuitive interface. Integrations with Google Workspace and Salesforce improved productivity and sales tracking.
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Sensus needed a way to show the value of its network infrastructure at trade shows. Heavy physical products were hard... to transport and did not help sales teams explain complex systems. Kaon Interactive created an interactive storytelling application with 3D product tours. Now, Sensus sales and marketing teams can visually demonstrate how their communications network works. This tool helps prospects understand data flow and network value in real-world scenarios.
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