Success Stories | Customer Results & Use Cases in the Utilities

ActiveDocs helps Hitachi ABB Power Grids automate tender document creation for 36,000 users in over 100 countries. The solution integrates... with Salesforce, pulling data from global sources and applying business rules for accuracy. Local teams now manage templates directly, reducing IT dependency and speeding up updates. Approval workflows and customizable features ensure high-quality, compliant documents. Centralized automation streamlines the customer journey and supports complex, specialized content needs.
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Genesis Energy Limited used Agility CMS to solve stability and security issues with their old website. Their marketing team struggled... with a technical, unfriendly CMS before switching. Agility CMS gave them a simple, intuitive content editing experience. The onboarding process was smooth, with strong support from Agility. Genesis now benefits from faster website speed, better SEO, and a more scalable, secure platform.
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Capstone Infrastructure used Advantage CSP to modernize its digital platform. The company improved site speed and made information easier to... find. Capstone refreshed its brand and organized content for different audiences. The new platform helped Capstone market projects better. It also reduced the time needed to create and share content online.
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EDP used CoreMedia Experience Platform to boost solar lead generation. They wanted to double online conversions for their solar products.... Many visitors left before finishing a quote, so EDP needed better personalization and user insights. CoreMedia helped EDP segment users, recover abandoned leads, and personalize journeys. EDP achieved a 120% increase in conversions, surpassing their target.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Laserfiche Cloud helped Metropolitan St. Louis Sewer District (MSD) digitize records and improve remote collaboration. MSD used Laserfiche Direct Share... to securely share documents with staff and external users. The solution made it easier to find and manage files, saving staff many hours. MSD quickly adapted to remote work during the COVID-19 pandemic. Legal teams now share case files securely and track access. MSD also launched a public portal for citizens to access key documents online.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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Caruna, an electricity distribution company, used M-Files to build an intelligent information management system. The company wanted to invest in... digital services and improve how it manages information. M-Files helped Caruna develop a smarter way to handle documents and data. This made their information management more efficient and secure. Caruna now benefits from better digital workflows and improved compliance.
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CEMC used LiveTiles to build a new intranet in just a week. The platform let them create a dashboard with... OneDrive, news, video, and search. Employees now start their day on this dashboard, making it easy to find resources and company updates. The new user experience boosted communication and collaboration across departments. CEMC’s IT team used no-code tools to quickly meet business needs and drive user adoption.
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Delta Electricity used Objective ECM to manage all corporate information in one place. Staff at head office and remote power... stations now work together more easily. The solution helps Delta comply with state laws and improves business processes. Delta saw better collaboration, higher efficiency, and stronger risk management. The system supports sharing knowledge and managing engineering drawings securely.
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Amagno helped Entsorgungsgesellschaft Steinfurt mbH (EGST) digitize document management. EGST used Amagno to manage invoice workflows and postal services. The... company reduced paper use and improved process transparency. Employees gained better access to business documents and licenses. Amagno's integration with accounting and waste management software made work easier. EGST now focuses more on core tasks and less on paperwork.
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Document Locator helped North Davis County Sewer District manage water testing documents and meet strict regulatory requirements. The lab faced... daily paperwork challenges and struggled to organize and access test results. With Document Locator, they automated document scanning, indexing, and approval tracking. Staff gained secure, after-hours access and could easily link and manage related documents. The solution improved lab productivity and ensured compliance with federal and state regulations.
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Cleveland Utilities used DocStar Content Management and Intelligent Data Capture to automate paper-based financial processes. The company cut month-end check... runs by 50%. Staff now spend less time on manual tasks and more on higher-value work. DocStar enabled electronic check approvals and improved document retrieval. The finance team gained time for analysis and accuracy. Cleveland Utilities freed up 500 sq. ft. of space by going paperless.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Acora CMS powers Goulburn Murray Water’s digital customer services. The platform supports 24/7 access to forms, payments, and information. GMW... uses Acora for secure, accessible websites and mobile apps. The solution handles high traffic during floods and events. It meets strict government security and accessibility standards. GMW benefits from integrated management and legal compliance features.
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Lition Energy used Docmosis to automate customer document generation. Their old billing system was unreliable and caused customer complaints. With... Docmosis, the business team could quickly update templates without developer help. The switch cut migration time from months to weeks. Lition Energy saw a 5X cost saving and no document failures since moving to Docmosis. The cloud-based solution also improved data privacy and scalability.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Aira used CloudTalk to unify sales, support, and installation teams. They replaced siloed systems with one platform for all customer... calls. CloudTalk automated ticketing and synced with their CRM. This gave Aira 100% visibility on inbound calls and 3x faster follow-up. The result was fewer missed calls and a better customer experience during rapid growth.
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Vattenfall used Deepdesk’s AI-powered Agent Assist to shift customer service from voice to WhatsApp chat. They increased WhatsApp inquiries from... 10% to 50% in one year, a 500% jump. Agents handled more chats per hour, rising from eight to ten. Customer and employee satisfaction improved, with a Net Promoter Score of +40 in 2021. Deepdesk’s features helped agents answer faster and more consistently, especially during busy times.
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ENGIE Solutions uses Vocalcom Hermes to manage 450,000 customer interactions each year. The solution supports both internal and external contact... centers for technical emergencies in refrigeration and cooling. ENGIE Solutions achieved a 97% service quality rating and intervention times of less than 2 hours. The omnichannel platform gives full autonomy over call flows, IVR, and real-time reporting. The cloud-based system ensures flexibility and 24/7 service for critical tasks.
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NT Power upgraded its legacy phone system to the ice Contact Center. The new platform enabled 24/7 self-service for payments,... meter readings, and account inquiries. NT Power improved compliance reporting with advanced call tagging and clear separation of regulated calls. The company reduced wait times and increased customer satisfaction. Consistent vendor support helped NT Power maintain reliable service for over 20 years.
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Eckoh’s ChatGuard let a major US utility company take secure payments in live web chat. Before, agents had to send... customers to call centers for payments, causing frustration and lost sales. Now, agents handle full transactions in one chat session. This improved efficiency and kept customers in their preferred channel. The solution removed friction and made payments easier for both agents and customers.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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AireSpring provided SIP Trunking to Santa Fe Irrigation District. SFID needed a backup for their phone system to support disaster... recovery. Their old building made their communications system vulnerable to flooding. AireSpring delivered a secure VPN backup through a colocation center. SFID kept their existing phone numbers and gained a more reliable communications system. The solution strengthened SFID’s disaster recovery plan.
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TCN software helped a national utility company keep families informed during severe storms. The company used TCN's IVR to deliver... audio updates to customers about outages. This helped save over 1.5 million dollars. The solution also reduced labor costs and saved dialing time for agents. TCN supported communication during blackouts and freezing temperatures.
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Avaya helped Edenor transform its call center into an omnichannel contact center. Edenor now handles 5.5 million calls, 200,000 social... media messages, and 80,000 emails each year. The new system improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Customer satisfaction with service reached 82 percent.
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Avaya helped Edenor transform its call center into an omnichannel contact center. Edenor now handles 5.5 million calls, 200,000 social... media messages, and 80,000 emails each year. The new system improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Customer satisfaction with service reached 82 percent.
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Avaya helped Edenor transform its call center into an omnichannel contact center. Edenor now handles 5.5 million calls, 200,000 social... media messages, and 80,000 emails each year. The new system improved call segmentation and reduced average handle time. Self-managed services increased by 19 percent. Customer satisfaction with service reached 82 percent.
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USAN’s AI Contact Analytics helped a top utility company serving over 7 million customers in the USA and Canada. The platform identified... a 30% increase in billing-related calls, allowing the company to coach agents and proactively address customer concerns. Leaders used the dashboard to spot trends and reduce customer frustration. GenAI-powered coaching improved agent performance and customer satisfaction. The solution turned contact center data into clear, actionable steps.
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Owen Electric Cooperative faced a surge in pole attachment requests, jumping from 300 to 5,000 per year. Their manual inspection... process was slow, taking up to 12 hours for setup and risking federal deadlines. Using Fulcrum, they built a custom app to manage pole attachments. The new app cut setup time by 98%, reducing it to just 10-15 minutes. The team quickly adopted the solution, enabling them to handle a 10x increase in demand.
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Alation helped an Australian energy supplier break down data silos and improve data governance. The company migrated to the Databricks... Lakehouse Platform to make data easier to find and trust. Alation’s data catalog and governance tools reduced duplicative work and improved data quality. The solution enhanced collaboration and data literacy across the business. The company now uses real-time insights to plan smarter energy grids and reduce operational costs.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Vattenfall used Piano Analytics to unify real-time data and speed up experimentation. The company trained over 120 employees and ran... 100+ online experiments. With Piano, Vattenfall achieved a 16% increase in conversions and saved 32 hours per month. Teams now track 2,000+ campaign codes monthly and share dashboards in daily meetings. Piano's GDPR compliance and user-friendly interface helped Vattenfall replace Google Analytics and drive business value.
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The City of Colton replaced handwritten logs with eLogger's electronic logbook. Before eLogger, logs were inconsistent and hard to search.... With eLogger, the city tracks plant data, visitor logs, and employee tasks. Automated reminders help staff complete reports on time. The city can now search log data quickly for audits or emergencies. Staff praise eLogger for its ease of use and strong support.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Talend helped Uniper build a digital data platform for energy trading. Uniper integrated over 120 data sources into a cloud-based... data lake using Talend and Tableau. Data integration became 10 times faster and 80% cheaper. Teams can now access data instantly, enabling faster trading decisions. Talend's data governance features support GDPR compliance and secure data management.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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MobileFrame helped Aquila, Inc. , a large utilities provider, replace manual, paper-based processes for asset tracking and facility management. Aquila...deployed MobileFrame's mobile applications to automate work orders, inspections, and inventory tracking. The solution integrated with Archibus, eliminating double data entry and reducing errors. Aquila saw immediate gains in productivity and data accuracy for both field and office staff. The platform enabled fast deployment of new mobile apps without custom coding.
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Eversource Energy managed over 350 KPIs across multiple business units using Excel, leading to data silos and slow processes. They adopted Dimensional... Insight Platform to unify finance, reliability, safety, and sustainability data. Automated workflows replaced manual Excel tasks, saving time and freeing teams for analysis. Real-time dashboards and scorecards now support executive decision-making. The platform continues to expand, adding transactional data and self-service analytics.
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RIB iTWO helped Stromnetz Berlin GmbH improve planning and cost management for Berlin's electricity network. The company replaced scattered spreadsheets... with a unified project control system. This change made cost estimation more transparent and allowed better use of past project data. Integration with SAP ERP linked technical and commercial project data. The result was higher transparency, better coordination, and improved project quality.
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Board helped Gruppo Acea improve procurement planning. Acea needed better coordination between headquarters and its operating companies. Before Board, requests... were handled one at a time, causing delays and missed opportunities. With Board, Acea built a shared workflow for purchase planning and analytics. Now, teams can plan together, share data, and manage contracts more efficiently. The new process covers 3,200 orders and contracts worth €1.1 billion each year.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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CARTO helped Endesa speed up site planning and demand modeling. The team replaced slow, complex Excel models with easy-to-use location... intelligence tools. Business users now share insights faster and make better decisions. Endesa opened hundreds of service points in 8 Spanish cities. The company grew its market share using CARTO's geospatial analysis.
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C3 AI Customer Engagement Application helped a major U. S. electric and gas utility serve 3.6 million customers across Connecticut,...Massachusetts, and New Hampshire. The utility used C3 AI to unify customer data from 12 systems, giving customers targeted energy insights and rebate information. The platform enabled personalized recommendations and a single interface for all efficiency programs. The company achieved $150M in annual economic benefit and $180M in customer savings from energy efficiency. C3 AI delivered results in weeks, not years.
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AES used H2O AI Cloud to build AI models for predictive maintenance, energy bidding, and smart meter management. The company eliminated... 3,000 non-essential technician trips, saving $1M annually. AI models improved power delivery and reduced customer power outages by 10%. AES now runs over 150 models and 85 use cases in production. The partnership with H2O.ai drives cost savings, higher revenue, and better energy reliability.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Toucan helped GRDF digitalize their HR reporting. GRDF replaced manual PowerPoint and email dashboards with a dynamic, accessible HR dashboard.... The new solution let HR teams deploy dashboards in 1 month instead of 6. Adoption reached 85% in just 2 months. Managers and field employees now use data more easily. GRDF built a stronger data culture in HR.
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Alteryx helped Siemens Gas and Power automate data analysis for power plant service. Before Alteryx, teams used Excel and PowerPoint,... which made data outdated and hard to use. Manual processes took up to four days per month and updates were only weekly. With Alteryx, dashboards update every three hours and employees trust the data. More people use the dashboards and productivity increased. The software is easy to learn and spread quickly across departments.
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ENGIE wanted to modernize its IT landscape to better support employees and customers. The company replaced SAP with Salesforce Sales... Cloud, Service Cloud, and Marketing Cloud, with help from Cobra CRM. This change created a single, unified view of each customer. ENGIE's team used agile methods and kept control of the rollout, with Cobra CRM providing extra Salesforce specialists. The new system made customer processes more accessible and user-friendly, supporting ENGIE’s energy transition goals.
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SuperOffice CRM helped GGEW improve contract management and reduce customer churn. Automated reminders ensure sales teams extend contracts on time.... The platform tracks competitor contracts, helping GGEW win back lost customers and acquire new ones. Dashboards give management a clear view of sales opportunities and margins. GGEW now sells more to existing customers and keeps better customer insights.
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Anthill helped Senergy Direct automate sales and lead management. Senergy Direct used Anthill to connect marketing channels and get instant... sales enquiries. Automated workflows notify staff and qualify leads fast. Campaign attribution data shows which marketing channels work best. Automated SMS messages improve customer touchpoints. Senergy Direct saw faster response times and better ROI.
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Axelor helped Soregies manage energy production and distribution. Soregies needed a flexible business management solution to handle regulatory changes and... launch new offers. Axelor's open source platform enabled Soregies to build a custom ERP with CRM, invoicing, and accounting features. In one year, Soregies switched all electricity customers to the new billing module. The solution now issues over one million invoices each year for 200,000 active customers.
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Quickbase helped a leading West Coast utility company save $400k by replacing a legacy system. The company manages nearly 600... contractors and completes over 20,000 jobs each year. Quickbase enabled scalable field operations, dynamic crew visibility, and centralized invoicing. The new platform improved security with regular audits and streamlined access control. Deployment took just 3-6 months, solving all operational challenges.
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Target Integration built a real-time IoT monitoring system for Low Carbon Hub. The new solution collects and reports hydroelectric plant... data to meet UK Environment Agency compliance. It uses Node-RED, Raspberry Pi, and Microsoft Azure for secure, cloud-based dashboards. LCH now has live operational visibility and faster troubleshooting. The system is scalable, cost-effective, and supports future renewable energy projects.
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Convelio uses Front to manage all customer emails and coordinate global art shipments. Before Front, they struggled to prioritize requests... and respond quickly, risking lost sales. With Front, they reply to 50% of messages in under 25 minutes and improved their NPS from 60 to 80. Shared inboxes, rules, and analytics help them organize messages and track customer experience. The team is happier and more efficient using Front for communication.
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EcosAgile helped Metamer, a national energy retailer, manage employee attendance across all locations. Metamer needed a solution for tracking presence... at offices and service points throughout Italy. EcosAgile provided tools for attendance tracking, both on fixed devices and mobile. Over time, Metamer added expense management and project activity tracking modules. The solution reduced manual checks and improved efficiency.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Société du Canal de Provence wanted a multichannel customer relationship solution. They aimed to improve how they manage interactions for... both clients and agents. They started with voice and email channels, planning to add a chatbot later. The unified platform gives a 360-degree view of the customer. This helps make handling requests easier and boosts productivity.
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Everflow, a fast-growing utilities provider, replaced manual processes with automated finance tools. The company scaled its operations without needing to... hire more staff. Automation helped Everflow manage growth efficiently. The switch to digital finance made their business run smoother. Everflow now handles more work with the same team. This case shows how automation supports business growth in the utilities sector.
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Atlassian cloud helped smartOPTIMO eliminate 100% of server hosting and maintenance costs. The company migrated Jira and Confluence to the... cloud to fix frequent server failures and unlock new features. Employees now use single sign-on and enjoy faster, more secure access to tools. The migration was seamless, with positive feedback from both staff and customers. smartOPTIMO now benefits from improved collaboration and digitalization in the utilities sector.
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Atlassian cloud helped smartOPTIMO eliminate 100% of server hosting and maintenance costs. The company migrated Jira and Confluence to the... cloud to fix frequent server failures and unlock new features. Employees now use single sign-on and enjoy faster, more secure access to tools. The migration was seamless, with positive feedback from both staff and customers. smartOPTIMO now benefits from improved collaboration and digitalization in the utilities sector.
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VARGO used Jitbit Helpdesk to replace a fragmented email workflow. The team set up the system in hours, not days.... Automation rules now auto-categorize tickets and trigger alerts for urgent issues. Mobile access lets technicians respond from anywhere. VARGO now tracks every support request and keeps clients informed at every step. The result is faster response times and better customer service for high-volume e-commerce clients.
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EDF Energy used IBM Apptio to automate IT billing and improve cost transparency. Manual, Excel-based processes were replaced with a... single source of truth for IT spend. The new system enabled accurate, timely billing and detailed forecasting. Automation reduced financial month-end cycle time and errors. Managers now see real-time cloud cost savings and can make better decisions. Finance and IT teams work together using unified data from Apptio.
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Eneco used DigitalCX to automate customer service and handle 1. 5 million calls yearly. The chatbot now manages 19,000 conversations...per week and achieves a 90% recognition rate. Dialog completion stands at 68%. Integration with Google Analytics and KPI dashboards helps Eneco track and improve customer queries. The solution reduces call center traffic and offers 24/7 digital support.
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SysAid helped MMSD, a leading US water utility, move from manual, siloed IT processes to unified digital workflows. The IT team... automated incident, service request, change, and problem management. This shift improved staff accountability and gave real-time performance insights. Centralizing services boosted efficiency, reporting, and asset management. MMSD now aligns IT services with business needs using ITIL best practices.
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xMatters helped a global utility company cut critical incident response time by 75%. Before xMatters, escalation for urgent issues took... over an hour. Now, incidents are evaluated in less than five minutes. The company reduced false positives by 60%, dropping from 25 to 7 P1 incidents per month. Automated notifications ensure the right teams join bridge calls quickly. The company saw significant cost savings and improved ROI from using xMatters for incident management.
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Helpjuice helped Oklahoma Electric Cooperative speed up document retrieval by 90%. Employees now find information almost instantly instead of waiting... up to a week. SOP creation is four times faster with Helpjuice templates. The audit reminder feature keeps documents up to date. Helpjuice's user-friendly interface and strong support made adoption easy. The cooperative now has a single, reliable knowledge hub for all staff.
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Globeleq used Plumsail Forms for SharePoint to manage capital expenditure requests. Before, approvals were verbal or handwritten, making tracking hard.... With Plumsail Forms, requests are now structured, documented, and follow company rules. The solution supports up to 5 approval levels and uses dynamic forms with conditional logic. This change made the process faster, more consistent, and easier to manage.
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OMQ chatbot helped Stadtwerke Düren automate customer service. The chatbot answers 55% of customer queries in real time. This reduced... manual work for service agents. Customer satisfaction increased because questions are resolved quickly. The chatbot handles common questions and peaks in inquiries. Service agents can now focus on complex issues.
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Qminder helped Montgomery Water Works move from pen-and-paper to digital queue management. Staff and visitors now use iPad kiosks for... self-registration. The system provides real-time queue data and customer statistics. TV displays show waiting lists, reducing confusion and stress. Staff noticed improved customer perception and better service decisions. Qminder made the process simple and fast for everyone.
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Kraken Technologies uses Sentry to monitor a massive Python monolith with over five million lines of code. Their team of... 500+ developers deploys up to 200 releases daily. Sentry helps them quickly detect, triage, and resolve errors, supporting a 'you build it, you run it' culture. Integration with GitHub and Slack ensures the right developer is alerted fast. Sentry also aids in onboarding new developers and reducing technical debt.
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DocKIT helped NRG Gladstone Power Station migrate 24GB of legacy data to SharePoint 2010. The tool enabled easy transfer of... documents and metadata from separate files. NRG used DocKIT’s metadata export and pre-migration validation features. The migration process was smooth and error tracking was possible before moving data. DocKIT’s team quickly addressed feature requests, ensuring a successful migration.
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Yext helped La Poste automate updates for 35,000 contact points, including post offices and pickup locations. This led to 550... million Google views and a 53% increase in clicks for directions. La Poste saved over 1 million work hours per month by using Yext's platform. Customer satisfaction rose by 11.5% in one year. The solution improved local SEO and made information easier to find online.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Miro helped Centrica speed up product delivery by unifying technical diagramming, prototyping, and cost calculation in one platform. Centrica replaced fragmented... tools with Miro, enabling faster decision making and real-time collaboration. The team reduced pressure on field engineers by 2% and now supports 35% of boiler types with a new self-service platform. Miro’s AWS integration allowed for quick prototyping and transparent cost tracking. Nearly 3,000 Centrica users now rely on Miro for project planning and agile management.
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Aggreko used LanguageWire to automate translations for their global website. Manual content management was slow and costly. LanguageWire integrated a... Sitecore translation connector. This let Aggreko send and receive translations directly in their CMS. The process removed copy-paste work and sped up multilingual content creation. Aggreko now rolls out new website languages faster and with less effort.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Everflow, a fast-growing utilities provider, replaced manual processes with automated finance tools. The company scaled its operations without needing to... hire more staff. Automation helped Everflow manage growth efficiently. The switch to digital finance made their business run smoother. Everflow now handles more work with the same team. This case shows how automation supports business growth in the utilities sector.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Walmeric helped a leading Spanish energy company improve lead capture and prioritization using artificial intelligence. The company faced long wait... times and inefficient call routing, which hurt sales and customer service. Walmeric's dynamic lead scoring and website personalization ranked leads by value and optimized conversion points. This solution reduced wait times, improved operational efficiency, and increased the capture of qualified leads.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Vena helped Capstone Infrastructure cut month-end close times by 50%. Before Vena, Capstone struggled with manual reconciliations, version control issues,... and data integrity problems. With Vena, they automated templates and integrated data from multiple systems. This led to faster, more accurate financial statements and fewer errors. The finance team now spends more time on analysis and business planning.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Everflow, a fast-growing utilities provider, replaced manual processes with automated finance tools. The company scaled its operations without needing to... hire more staff. Automation helped Everflow manage growth efficiently. The switch to digital finance made their business run smoother. Everflow now handles more work with the same team. This case shows how automation supports business growth in the utilities sector.
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Everflow, a fast-growing utilities provider, replaced manual processes with automated finance tools. The company scaled its operations without needing to... hire more staff. Automation helped Everflow manage growth efficiently. The switch to digital finance made their business run smoother. Everflow now handles more work with the same team. This case shows how automation supports business growth in the utilities sector.
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Everflow, a fast-growing utilities provider, replaced manual processes with automated finance tools. The company scaled its operations without needing to... hire more staff. Automation helped Everflow manage growth efficiently. The switch to digital finance made their business run smoother. Everflow now handles more work with the same team. This case shows how automation supports business growth in the utilities sector.
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BiznusSoft helped PVPros, a solar maintenance company, unify field service and HR operations. PVPros faced fragmented workflows and struggled with... manual QuickBooks reconciliation. BiznusSoft delivered a cloud-based platform for scheduling, crew management, and payroll integration. Real-time dashboards improved crew visibility and reduced manual tasks. PVPros saw faster growth, fewer errors, and quick user adoption with BiznusSoft's support.
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CSOne helped 三井倉庫ロジスティクス株式会社 improve service quality for coffee machine installation and maintenance. The company used CSOne to manage after-sales service,... call center operations, and field repairs for home appliances and commercial equipment. By standardizing processes and centralizing parts procurement, they reduced fixed and variable costs. The system enabled better inventory management and streamlined installation work. Service operations became more efficient and consistent.
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Azuga helped Nolan Power Group track their fleet and monitor driver behavior. Before Azuga, they struggled to know where technicians... were and if they followed service rules. Azuga’s GPS fleet tracking and eLog features let them see vehicle locations and address unsafe driving. Within two months, speeding duration per 100 miles dropped. Nolan Power Group now relies on Azuga to keep their fleet safe and efficient.
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Fieldman helped CCI and GAP automate scheduling and dispatch for a gas regulator inspection project with PECO. Before Fieldman, teams... used spreadsheets and manual data entry, causing errors and wasted time. With Fieldman, call center workers now use a map view to schedule efficient appointments. Technicians get work orders directly in the app, reducing travel time by 120%. The platform saves at least two hours per week for the call center and streamlines field operations.
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Frontu helped Vilniaus vandenys manage water supply for 283,000 customers. The company faced challenges with field operations and needed to... track over 600 employees’ work. Frontu digitalized water meter management, making maintenance paperless. The solution integrated with Microsoft Dynamics Navision ERP and Saperion e-archive. This improved workflow, reduced errors, and enabled faster customer reporting.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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National Fuel Gas uses KloudGin to support safe and affordable natural gas services. The company has nearly 500 utility employees.... They serve over 743,000 customers in New York and Pennsylvania. Their investment in pipeline networks helps ensure safety and reliability. KloudGin helps National Fuel Gas deliver clean-burning energy to their customers.
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Talkwalker helped Hydro-Québec boost its brand reputation score by 20%. The public utility used Talkwalker and Hootsuite to manage social... media conversations in one place. Hydro-Québec adopted a cheeky, customer-first approach on social channels. This strategy improved response times and drove brand love. The case highlights the value of consumer intelligence for social media engagement.
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Yext helped La Poste automate updates for 35,000 contact points, including post offices and pickup locations. This led to 550... million Google views and a 53% increase in clicks for directions. La Poste saved over 1 million work hours per month by using Yext's platform. Customer satisfaction rose by 11.5% in one year. The solution improved local SEO and made information easier to find online.
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Vattenfall used Piano Analytics to unify real-time data and speed up experimentation. The company trained over 120 employees and ran... 100+ online experiments. With Piano, Vattenfall achieved a 16% increase in conversions and saved 32 hours per month. Teams now track 2,000+ campaign codes monthly and share dashboards in daily meetings. Piano's GDPR compliance and user-friendly interface helped Vattenfall replace Google Analytics and drive business value.
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Feedly for Threat Intelligence helped an Australian energy provider detect a supply chain data breach a week before it was public. The analyst team... used AI-powered Feeds to monitor hundreds of suppliers for cyber threats. They identified a critical vulnerability within two hours and patched it immediately. Feedly AI filtered out irrelevant news, letting the team focus on real risks. The team now shares alerts with peers and plans to expand supply chain tracking using Feedly's API.
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Southern California Edison used Sprout Social’s Bot Builder to improve social media customer service. The company set up chatbots to... answer common questions and help customers at any time, even overnight. In the first quarter of 2018, 17% of over 1,500 chatbot users resolved their issues without human help. Chatbots also collect customer details upfront, making the process faster for agents. SCE plans to keep refining its chatbots to boost customer satisfaction and efficiency.
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Interactions Virtual Assistant helped SRP double its self-service rate. Customer self-service rose from 22% to 39%. 24% of callers now... complete transactions without a live agent. Outage notification containment reached 48%. SRP reduced seasonal live agent hires and improved customer satisfaction. The solution managed over 110,000 calls per month during peak season.
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TransnetBW uses Valona’s platform for strategic planning and foresight. The team receives curated insights, competitor tracking, and market analysis to... support decision-making. Valona delivers daily, monthly, and quarterly reports, helping TransnetBW anticipate market shifts. The partnership enables informed leadership and strong internal engagement. Valona’s tailored intelligence strengthens TransnetBW’s ability to navigate regulatory and market changes.
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NAAREA used the 3DEXPERIENCE platform to build a virtual twin of its XAMR micro modular reactor in just 18 months. The platform helped... NAAREA manage design, engineering, and manufacturing in one cloud-based system. Engineers used simulation and model-based system engineering to validate the reactor's architecture and safety. All data, tests, and changes are tracked in the virtual twin for regulatory compliance. The solution accelerated development and improved collaboration across teams.
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Aha! helped Siemens PTI fix their inefficient product roadmap process. Before, they used Excel and Access, which caused errors and... wasted time. With Aha!, they now manage roadmaps and ideas in one place. Reports are easy to create and share. The team saves time and money. They also gain extra revenue from ideas that used to be lost.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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MoreApp’s digital forms helped SMEG-SMA in Monaco digitise audits and quality controls. The company replaced paper forms with digital ones,... saving significant time in field data collection. Direct data submission from the field removed double-entry and sped up processing. SMEG-SMA reduced paper use, cutting costs and supporting sustainability. The new workflow lets them update checklists easily and manage tasks better.
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Atlassian cloud helped smartOPTIMO eliminate 100% of server hosting and maintenance costs. The company migrated Jira and Confluence to the... cloud to fix frequent server failures and unlock new features. Employees now use single sign-on and enjoy faster, more secure access to tools. The migration was seamless, with positive feedback from both staff and customers. smartOPTIMO now benefits from improved collaboration and digitalization in the utilities sector.
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Redbooth helped Hidrocantábrico Distribución Eléctrica improve team efficiency and productivity. The company needed better task and project management, especially for... internal and external collaboration. Redbooth enabled controlled collaboration with external users, task linking, and Gantt chart views. Reporting and monitoring features gave the team a clear overview of projects and delays. The company says they cannot return to their old ways of working.
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Prism PPM helped the City of Roseville’s Electric and Environmental Utilities departments gain 100% staffing visibility across their portfolio. The city faced... challenges with resource allocation, overworked staff, and lack of data-driven hiring decisions. By implementing Prism PPM, they created a centralized platform for resource management and advanced reporting. Teams now have clear insight into workloads and project priorities. This led to better collaboration, improved efficiency, and stronger governance over utility system investments.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Intelex EHS software helped SUEZ North America move from paper-based safety to mobile reporting. SUEZ saw a 10x increase in... incident reporting and a 24% drop in injury rates. The company reduced its DART rate by 24% and cut its Workers’ Compensation EMR by 41%. Over 120 sites now use the system, with 4,500 to 5,000 hazards and incidents captured each year. Employees feel safer and more engaged in safety reporting.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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EZ Electricity used Caspio to build custom online apps for their energy procurement business. The apps helped them create a... strong online presence. Multiple users can access and use these scalable apps. Caspio made it easy for EZ Electricity to manage their business online. The solution supports their growth and digital operations.
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GoFormz helped Whetstone Valley Electric Cooperative, Inc replace paper forms with digital forms. The team used features like conditional logic,... barcode scanning, and location fields to automate form routing and improve data accuracy. Automated emails and auto-populated material data reduced errors and saved time. Field staff now capture information on-site, cutting down on lost data and improving inventory management. Collaboration between field and office teams is faster and more reliable.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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RingCentral Contact Center helped Valda Energy keep customer service running during the Covid-19 pandemic. The cloud-based system let staff work... from home or the office with no drop in service quality. Valda Energy used RingCentral to support voice, chat, web forms, and SMS channels. The platform made it easy to update call queues and greetings. Flexible communications let the company focus on both customer needs and employee well-being.
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Flowfinity Actions helped Dataco Utility Services cut admin costs by 50%. The company replaced paper with mobile apps for dispatch... and field service reporting. Field technicians now get work orders on their smartphones and submit results instantly. Reporting errors dropped by 30%. Customer service improved with faster updates. Dataco saw payback in less than 2 months.
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Actsoft helped Multi-County Utility Service track its fleet and workforce across several towns. The company used GPS tracking and job... dispatching to gain real-time visibility into daily operations. After implementation, monthly expenses dropped by $1,000. Dispatchers now assign jobs more efficiently and handle more work each day. Safety improved as driver behavior and vehicle maintenance are closely monitored. The software also helps resolve customer disputes with location evidence.
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TrueContext helped Majan Electricity cut field data errors and reduce electricity losses. The utility serves 200,000 customers in northern Oman.... Before, Majan lost up to 20% of electricity due to poor meter readings and manual data entry. With TrueContext, Majan found 1,800 tampered meters and cut data entry staff from 20 to 6. The mobile solution let workers capture photos and comments, making data more accurate and fast to analyze.
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NTT and Uniphore helped Alliander, a Dutch utility, reduce unnecessary contact center calls by implementing a Visual IVR solution with WhatsApp integration. 66% of eligible... calls received a self-service link, and 60% of those started the self-service process. The project led to a 16% reduction in calls reaching agents. Agents now handle more complex issues faster, improving both customer and employee experience. The solution was deployed in just two months.
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Airmeet helped Customized Energy Solutions (CES) run a brand conference with over 1,000 registrations and more than 40% turnout. CES wanted to... boost event engagement and reach. Airmeet enabled two-way interaction, letting attendees join presenters on stage. Real-time analytics gave CES valuable insights. The platform replaced Dreamcast and met CES’s event-specific needs.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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RingCentral Contact Center helped Valda Energy keep customer service running during the Covid-19 pandemic. The cloud-based system let staff work... from home or the office with no drop in service quality. Valda Energy used RingCentral to support voice, chat, web forms, and SMS channels. The platform made it easy to update call queues and greetings. Flexible communications let the company focus on both customer needs and employee well-being.
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RingCentral Contact Center helped Valda Energy keep customer service running during the Covid-19 pandemic. The cloud-based system let staff work... from home or the office with no drop in service quality. Valda Energy used RingCentral to support voice, chat, web forms, and SMS channels. The platform made it easy to update call queues and greetings. Flexible communications let the company focus on both customer needs and employee well-being.
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Pexip helped the Gas Transmission System Operator of Ukraine make video meetings more secure and efficient. The company needed an... on-premise, interoperable solution for internal and external communications. Pexip Infinity enabled integration with existing Cisco infrastructure and Microsoft Teams. Employees now enjoy high-quality, flexible video calls across many locations. The solution improved collaboration and protected sensitive meeting data.
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Alida helped SMUD, a community-owned electric utility in Sacramento, engage customers through online insight communities. SMUD achieved 81% above its... advertising conversion goal and saved $1.4 million in costs. The company sold over 18,000 items and generated $2.3 million in sales for its Energy Store. Customer input shaped the launch of a new energy-saving program and improved marketing KPIs. SMUD credits its insight communities for guiding key strategic decisions.
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Powerlink uses Altify to improve sales and buyer interactions. They leverage account management features to boost data quality and team... collaboration. Insight Mapping gives Powerlink transparency with customers and helps account directors understand buyer needs. This approach helps Powerlink become a trusted advisor and increases revenue. Integration with third-party apps makes their sales process easier.
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E. ON Next used Chattermill to improve customer experience in the energy sector. The company mapped customer journeys to find...what builds loyalty. They focused on customer-centric values in their business strategy. Chattermill helped share customer insights across all teams. E.ON Next aims to stand out by offering better service and supporting renewable energy.
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Davies delivered a training programme for a fast-growing green energy supplier in the UK. The goal was to help support... teams better identify and assist vulnerable customers. After the programme, 87% of participants felt very confident using their new skills. The number of vulnerable customers invited to join the Priority Services Register rose by 66%. Staff also learned to manage their own resilience during challenging calls.
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AboitizPower used InMoment to boost digital adoption by 250% in one year. The company shifted from paper bills to digital... channels, growing digital accounts from 200,000 to over 700,000. They built a data-driven customer experience strategy and implemented three enterprise platforms, including InMoment. New app features like payments and outage notifications improved user satisfaction. These changes prepared AboitizPower for open-market competition in the utilities sector.
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Happy Returns uses Delighted to collect real-time NPS feedback across all departments. They achieved a 93 NPS score and a... 33% survey response rate. The team integrated Delighted with Slack, Salesforce, and Looker for instant reporting. Feedback helped launch a contactless return process during COVID-19. Retailers and partners benefit from improved customer experience and lower costs.
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CustomerSure helped Spark Energy reduce complaint volume and improve first contact resolution. Spark used CustomerSure to find problem areas in... their customer journey. They acted on feedback to fix root causes and call back up to 30% of negative feedback. This led to lower call volume and reduced service costs. Agents now use real-time satisfaction data to improve conversations and soft skills.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Apparound helped VUS COM move from paper-based to digital sales processes. The company cut the average time to create quotes... by 40%. Sales productivity increased by 30% with centralized data management. VUS COM grew its customer base by 20% through website integration. The platform improved compliance, reduced staff turnover, and motivated employees. VUS COM now delivers faster quotes and better customer satisfaction.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Ambition helped Waste Management boost closed-won opportunities by 47% in one quarter. The team saw a 50% increase in generated... revenue and an 87% rise in signed contract value. Ambition's goal tracking and sales gamification features motivated reps and improved accountability. Coaching tools gave leaders visibility and helped guide team progress. Waste Management used Ambition to drive sales growth and keep everyone focused on key goals.
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AmplifAI helped Energy Australia scale its contact center operations. The company increased the supervisor-to-agent ratio from 1:15 to 1:18. AmplifAI’s... AI-driven platform kept performance and coaching quality high. Energy Australia maintained client expectations and performance levels. The solution earned client approval and trust for efficient scaling.
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Dynatrace helped Horizon Power deliver reliable energy to remote Australian communities. The company used Dynatrace to gain deep visibility across... its IT systems. Teams now identify and resolve issues in seconds, not days. This reduced operational stress and improved service continuity. Shared dashboards built trust with partners and enabled faster innovation. Horizon Power can now see the financial impact of outages in real time.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Sinch Contact Pro helped Aquanet S. A. modernize its customer service center. The company replaced an outdated switchboard with a...unified contact center integrated with SAP. This allowed faster, more efficient communication and better resource allocation. After implementation, 80% of customer calls were resolved at first contact. Staff and customers both experienced improved support and satisfaction.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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E. ON used Doxee Pvideo® to improve bill payment reminders for its customers. The personalized and interactive videos helped customers...remember payment deadlines and made it easy to pay bills online. 52% of users watched the video to the end, and 37% clicked on a call to action. The solution reduced costs and improved customer relationships. E.ON sent these videos via email and SMS, making the process simple and effective.
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Contracts 365 helped Grant County Public Utility District cut contract processing time by 60%. The utility automated workflows and reduced... manual tasks. Costs dropped by one third after switching to Contracts 365. Integration with DocuSign improved document storage and security. Managers now get real-time contract reports. Grant County Public Utility District saw a 3x return on investment.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Contractify gave Norther, an offshore wind farm, full visibility over all contracts. The platform alerts staff about contract expiration dates... and tasks. Norther’s legal team now tracks every contract and ensures timely follow-up. The main challenge was planning the setup phase. The biggest benefit is proactive contract management and clear oversight.
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Docubee helped Northwestern Wisconsin Electric Company (NWECO) let customers submit billing forms online. NWECO wanted a cost-effective solution that avoided... unreliable postal services. Docubee made document handling easy and improved customer satisfaction. Now, NWECO is exploring more ways to use Docubee for their business.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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RingCentral Contact Center helped Valda Energy keep customer service running during the Covid-19 pandemic. The cloud-based system let staff work... from home or the office with no drop in service quality. Valda Energy used RingCentral to support voice, chat, web forms, and SMS channels. The platform made it easy to update call queues and greetings. Flexible communications let the company focus on both customer needs and employee well-being.
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Evenito helped BKW Energie AG boost invited guest numbers by 111% for their events. Before, BKW struggled with unreliable email... delivery and manual event tasks. Evenito automated event management and ensured reliable email communication. BKW now runs both large and small events with less effort. The platform reduced planning workload and made recurring events easy to manage.
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Shogun helped National Efficiency Supply (NES) replatform from WordPress to BigCommerce and relaunch their website in record time. NES needed a... flexible, easy-to-use page builder to support both branding and ecommerce. Using Shogun’s drag-and-drop builder, NES created 22 new pages without hiring designers or developers. The new site enabled NES to expand product offerings and launch marketing campaigns. NES met their ambitious rebranding timeline and now has a site ready for future growth.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Base2Charge used Frisbii to automate their billing process with RFID tags. This change reduced manual billing work by 50%. The... team now spends less time on billing tasks. Frisbii helped Base2Charge streamline operations. The solution made billing faster and easier for their business.
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Wien Energie used Piwik PRO to improve customer engagement and loyalty. The company adopted analytics, tag management, and consent management... tools to personalize interactions and automate marketing. Personalized info bars and targeted emails increased conversions and newsletter signups. The solution helped reduce abandonment rates and boosted loyalty program participation. Piwik PRO enabled data-driven decisions and better customer understanding.
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Hitachi Vantara helped St. Galler Stadtwerke modernize its IT infrastructure. The Swiss utility company saved 50% in infrastructure costs and...achieved a 2.7x increase in storage efficiency. Backups are now 4x faster, improving reliability and agility. The new solution supports over 200 virtual machines and enables faster provisioning for development and testing. St.Galler Stadtwerke can now scale for future energy innovation and smart city projects.
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Western Cooperative Electric used dbForge Studio for SQL Server to manage and process large volumes of meter data. The team needed... to consolidate 15-minute interval data from 12,000 meters over three years. dbForge Studio helped them explore databases, export data, and organize code efficiently. The company doubled its SQL coding speed. Managers now get meaningful calculations faster, and developers can focus on more projects.
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Greater Cincinnati Water Works used Oracle Customer Cloud Service to upgrade its billing and meter management systems. The move from... on-premises to cloud improved scalability and customer experience. The utility prepared for future smart meter installations and reduced operational costs. Partner Wipro supported the project and disaster recovery. Employees benefited from better training and faster onboarding.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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Daminion helped Enerfín, part of Elecnor Group, centralize its media library. Teams now find photos and files in seconds instead... of hours. The solution works across Windows and macOS, ending duplicate storage and improving collaboration. Internal protocols keep files organized and up to date. Enerfín saves time and resources when preparing presentations and sharing assets.
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Energie Burgenland used eyebase Media Asset Management to solve problems with siloed data and fragmented media storage. Before, images and... files were scattered across Sharepoint and personal devices, making them hard to find. eyebase MAM now recognizes all file formats, organizes assets with folders and tags, and enables fast, smart search. Teams can quickly access media for projects and marketing. Corporate communication improved with centralized, easy-to-find media assets.
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Everflow, a fast-growing utilities provider, replaced manual processes with automated finance tools. The company scaled its operations without needing to... hire more staff. Automation helped Everflow manage growth efficiently. The switch to digital finance made their business run smoother. Everflow now handles more work with the same team. This case shows how automation supports business growth in the utilities sector.
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Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
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Jostle helped Padre Dam Municipal Water District connect 139 employees, many working offsite. The company wanted more honest feedback and... open questions from staff. They launched an "Ask Allen" article series on Jostle, encouraging employees to ask questions and share suggestions. Participation rates reached 98% monthly. The initiative led to more open, honest communication and greater staff engagement.
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