Utilities: Case Studies, ROI & Implementation Examples

Connexus Energy uses ComputerTalk’s ice Contact Center to manage both internal and external communications. They chose ice for its strong... integration with Microsoft Teams and easy-to-use workflow designer. The solution supports voice, webchat, outbound dialing, surveys, and AI-powered speech analytics. Connexus values the seamless Microsoft integration, responsive vendor support, and the ability to make workflow changes without programming skills. AI-driven speech analytics help automate quality assurance and deliver actionable insights, leading to greater efficiency and cost savings.
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Fjordkraft used Puzzel's cloud-based contact center and workforce management tools to improve customer service. They reduced average phone wait times... from 3 minutes 32 seconds to just 58 seconds. Customer satisfaction rose to 92.4, up from 90.7 the previous year. The company also saw a 43% drop in contact center traffic. Puzzel helped Fjordkraft deliver fast, reliable support across phone, chat, email, and social media.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Ameyo helped Frontier Utilities automate billing and payment processes. The company needed a scalable solution and better CTI integration. Ameyo... enabled easy expansion and intelligent customer dial-out. Frontier Utilities reduced operational costs and improved agent productivity. The solution provided new business insights and streamlined customer engagement.
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Ameyo helped Frontier Utilities automate billing and payment processes. The company needed a scalable solution and better CTI integration. Ameyo... enabled easy expansion and intelligent customer dial-out. Frontier Utilities reduced operational costs and improved agent productivity. The solution provided new business insights and streamlined customer engagement.
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Ameyo helped Frontier Utilities automate billing and payment processes. The company needed a scalable solution and better CTI integration. Ameyo... enabled easy expansion and intelligent customer dial-out. Frontier Utilities reduced operational costs and improved agent productivity. The solution provided new business insights and streamlined customer engagement.
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Ameyo helped Frontier Utilities automate billing and payment processes. The company needed a scalable solution and better CTI integration. Ameyo... enabled easy expansion and intelligent customer dial-out. Frontier Utilities reduced operational costs and improved agent productivity. The solution provided new business insights and streamlined customer engagement.
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Mindful helped a major utilities company improve customer satisfaction by reducing hold times. The company used virtual hold and callback... technology to let customers wait for a callback instead of staying on the line. Customers were willing to wait up to 20 minutes for a callback, compared to just 10 minutes on traditional hold. This change led to higher CSAT and NPS scores. The solution gave customers more control and improved their experience.
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Aira used CloudTalk to unify sales, support, and installation teams. They replaced siloed systems with one platform for all customer... calls. CloudTalk automated ticketing and synced with their CRM. This gave Aira 100% visibility on inbound calls and 3x faster follow-up. The result was fewer missed calls and a better customer experience during rapid growth.
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VMware Cloud on AWS helped Publiacqua build a disaster recovery service. The Italian utility operator needed a secure, cloud-based solution... to protect sensitive data and meet GDPR rules. Publiacqua used VMware to extend its on-premises systems into a hybrid cloud. This improved security, cut costs, and let staff focus on new projects instead of daily operations. The company now has better IT continuity and reliability.
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Frontier Utilities used Ameyo by Exotel to automate customer service and outreach. They cut turnaround time by 50% and reduced... operational costs by 30%. Self-service automation let customers resolve issues without agents. Outreach productivity improved by 25% with automated campaigns. The new platform replaced legacy systems and enabled flexible scaling.
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Dialpad helped solarZero, New Zealand’s top solar energy company, cut phone system costs and boost reliability. 90% of their business... happens by phone, so dropped calls meant lost sales and unhappy customers. Dialpad’s cloud phone system let their team work from anywhere and never miss a call. Integration with Salesforce and Google Workspace made sales and support easier. Employees found Dialpad easy to use, with fast onboarding and strong support.
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Mega used Nixxis Contact Suite to improve call center productivity. The company achieved a 96% agent occupancy rate and an... 87% first call resolution rate. Agent turnover dropped by 25%. Mega can now offer energy at prices 8–10% lower than large competitors. The solution integrated quickly with their custom tools and helped reduce staff turnover.
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Amdocs and Profinit helped CEZ ICT Services build a predictive model for CEZ Distribuce. The model analyzed billions of records... from 4 million metering points. It achieved 98.7% AUC accuracy in classifying high and low consumption locations. This enabled smarter prioritization of smart meter rollout and better investment planning. The project used agile methods and close collaboration with domain experts.
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EGEA Group used Talkdesk to upgrade its contact center. The company switched from a legacy system that lacked flexibility and... reporting. Talkdesk made it easy for EGEA to implement new workflows and boost agent productivity. Real-time reporting helped EGEA meet Italian regulations and track key metrics. The solution improved customer experience and helped agents attract new clients.
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Nintex Automation helped National Water Company in Saudi Arabia digitize manual and paper-based processes. The company serves two million customers... and manages over a billion liters of wastewater daily. Before automation, tracking and managing operations was hard. Nintex provided easy-to-use workflows and forms, improving supplier communications and process oversight. This led to higher productivity and better customer satisfaction.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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Magnolia CMS helped Stadtwerke München overhaul its customer portal. The old system was hard to use and costly to maintain.... Magnolia enabled a modern, easy-to-navigate site that improved user engagement and brand communication. Training and admin costs dropped. Authors now update content quickly. Magnolia’s features let SWM connect better with over a million customers and expand sales opportunities.
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ActiveDocs helps Hitachi ABB Power Grids automate tender document creation for 36,000 users in over 100 countries. The solution integrates... with Salesforce, pulling data from global sources and applying business rules for accuracy. Local teams now manage templates directly, reducing IT dependency and speeding up updates. Approval workflows and customizable features ensure high-quality, compliant documents. Centralized automation streamlines the customer journey and supports complex, specialized content needs.
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Genesis Energy Limited used Agility CMS to solve stability and security issues with their old website. Their marketing team struggled... with a technical, unfriendly CMS before switching. Agility CMS gave them a simple, intuitive content editing experience. The onboarding process was smooth, with strong support from Agility. Genesis now benefits from faster website speed, better SEO, and a more scalable, secure platform.
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Capstone Infrastructure used Advantage CSP to modernize its digital platform. The company improved site speed and made information easier to... find. Capstone refreshed its brand and organized content for different audiences. The new platform helped Capstone market projects better. It also reduced the time needed to create and share content online.
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EDP used CoreMedia Experience Platform to boost solar lead generation. They wanted to double online conversions for their solar products.... Many visitors left before finishing a quote, so EDP needed better personalization and user insights. CoreMedia helped EDP segment users, recover abandoned leads, and personalize journeys. EDP achieved a 120% increase in conversions, surpassing their target.
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Password Manager Pro helped a leading UK utility infrastructure provider secure privileged access to ICT systems. The company replaced Excel... spreadsheets with a centralized password vault. Automated password resets improved security for local admin and service accounts. Internal and third-party access is now fully monitored and protected. The ICT team streamlined password management and reduced risk.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Gasunie needed a new website to reflect its shift from natural gas to sustainable energy sources. iWink designed and developed... a site that highlights the energy transition and six key themes. The new site features improved navigation, visual content, and a map of projects across the Netherlands. Site Search 360 powers advanced search, including results from related Gasunie sites. A glossary explains technical terms for visitors.
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Laserfiche Cloud helped Metropolitan St. Louis Sewer District (MSD) digitize records and improve remote collaboration. MSD used Laserfiche Direct Share... to securely share documents with staff and external users. The solution made it easier to find and manage files, saving staff many hours. MSD quickly adapted to remote work during the COVID-19 pandemic. Legal teams now share case files securely and track access. MSD also launched a public portal for citizens to access key documents online.
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Resilio Active Everywhere helped CNPPID replace unreliable DFSR with real-time, peer-to-peer file sync. The utility synchronized 1.5 TB of data... across eight remote sites using 12 Mbps microwave links. CNPPID unified its file environment, eliminated version conflicts, and gained real-time visibility. The IT team reduced operational overhead and completed a domain migration in hours, not days. Every file now stays identical across all locations, supporting compliance and daily operations.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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MadCap Create and Syndicate AI helped a major U. S. utilities provider cut content maintenance time by 75%. The company...struggled with scattered, inconsistent training materials across teams and states. Centralizing content in MadCap's platform enabled standardization, faster updates, and easier reuse. Updates that once took days now take just hours. The provider manages over 4,000 documents for 8,000+ employees, improving accuracy and compliance.
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Lasernet by Formpipe helped ees Holland, a Dutch consultancy, improve document management for public utility clients. Before Lasernet, ees Holland... relied on third-party developers to change document templates, which slowed processes and increased costs. With Lasernet, ees Holland gained full control over document design, saving time and money. The solution also ensured brand consistency and allowed quick updates to invoices and other documents. This change helped ees Holland better serve its utility customers and comply with Dutch regulations.
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Lasernet by Formpipe helped ees Holland, a Dutch consultancy, improve document management for public utility clients. Before Lasernet, ees Holland... relied on third-party developers to change document templates, which slowed processes and increased costs. With Lasernet, ees Holland gained full control over document design, saving time and money. The solution also ensured brand consistency and allowed quick updates to invoices and other documents. This change helped ees Holland better serve its utility customers and comply with Dutch regulations.
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Medallia helped Plenitude transform from a traditional utility to an integrated energy solutions provider. Plenitude used Medallia to launch a... new customer feedback program focused on quality. The company integrated real-time feedback, AI, and text analytics to improve service. NPS tripled from 2019 to 2023. Complaints dropped by 60% and repeat calls fell by 20%. Plenitude now uses dashboards and agile methods to support decision making.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Gasunie needed a new website to reflect its shift from natural gas to sustainable energy sources. iWink designed and developed... a site that highlights the energy transition and six key themes. The new site features improved navigation, visual content, and a map of projects across the Netherlands. Site Search 360 powers advanced search, including results from related Gasunie sites. A glossary explains technical terms for visitors.
Show More..

MadCap Create and Syndicate AI helped a major U. S. utilities provider cut content maintenance time by 75%. The company...struggled with scattered, inconsistent training materials across teams and states. Centralizing content in MadCap's platform enabled standardization, faster updates, and easier reuse. Updates that once took days now take just hours. The provider manages over 4,000 documents for 8,000+ employees, improving accuracy and compliance.
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MadCap Create and Syndicate AI helped a major U. S. utilities provider cut content maintenance time by 75%. The company...struggled with scattered, inconsistent training materials across teams and states. Centralizing content in MadCap's platform enabled standardization, faster updates, and easier reuse. Updates that once took days now take just hours. The provider manages over 4,000 documents for 8,000+ employees, improving accuracy and compliance.
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MadCap Create and Syndicate AI helped a major U. S. utilities provider cut content maintenance time by 75%. The company...struggled with scattered, inconsistent training materials across teams and states. Centralizing content in MadCap's platform enabled standardization, faster updates, and easier reuse. Updates that once took days now take just hours. The provider manages over 4,000 documents for 8,000+ employees, improving accuracy and compliance.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Nintex Automation helped National Water Company in Saudi Arabia digitize manual and paper-based processes. The company serves two million customers... and manages over a billion liters of wastewater daily. Before automation, tracking and managing operations was hard. Nintex provided easy-to-use workflows and forms, improving supplier communications and process oversight. This led to higher productivity and better customer satisfaction.
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Sorgenia used Commanders Act's data platform to improve digital marketing. The team at Commanders Act supported Sorgenia through changes over... the years. Sorgenia built strong ties with the vendor. The solution helped Sorgenia increase conversions. The platform enabled better customer data collection and campaign optimization.
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ScriptRunner helped Energie Südbayern automate IT tasks and reduce admin workload. The helpdesk team now handles routine requests without needing... high-level admin rights. ScriptRunner's central script management and easy interface save at least 100 hours for the IT team. Automated password reminders stopped helpdesk calls and cut ticket volume. The IT team can now focus on bigger projects, boosting job satisfaction and efficiency.
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GetResponse helped Gazuno connect marketing and sales using automation. Gazuno used marketing automation to track user actions and identify leads... ready for sales contact. The platform enabled quick creation of landing pages, webinars, and campaign ads. Gazuno set up 75 automation cycles, 39 tags, and 109 contact segments. This improved lead nurturing and shortened the purchase path.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Intelex Quality Management helped AltaLink, Alberta’s largest regulated transmission company, improve tracking of nonconformances and corrective actions. AltaLink gained real-time... KPI visibility with dashboards and reporting. The system streamlined document control and compliance tracking for government regulations. Intelex enabled better performance monitoring and ensured ISO 9001:2000 certification. AltaLink now operates with greater efficiency, transparency, and control.
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Oracle Utilities Network Management System helps NIE Networks improve safety for 960,000 customers. The system gives real-time risk data to... field engineers and control room staff. Teams can quickly identify and isolate faults. Field engineers access safety documents on a mobile app. This boosts safety for both workers and the public.
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Oracle Utilities Network Management System helps NIE Networks improve safety for 960,000 customers. The system gives real-time risk data to... field engineers and control room staff. Teams can quickly identify and isolate faults. Field engineers access safety documents on a mobile app. This boosts safety for both workers and the public.
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UserTesting helped NRG Energy and its Reliant brand improve their mascot Hugo and ad campaigns. The team used consumer feedback... to make Hugo more cartoonish and appealing. They refined the "Agent Hugo" ad, leading to a 19% higher performance than a competitor's ad. UserTesting provided actionable insights on ad messaging, appeal, and brand linkage. NRG avoided costly mistakes by testing early and often with UserTesting.
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Medallia helped Plenitude transform from a traditional utility to an integrated energy solutions provider. Plenitude used Medallia to launch a... new customer feedback program focused on quality. The company integrated real-time feedback, AI, and text analytics to improve service. NPS tripled from 2019 to 2023. Complaints dropped by 60% and repeat calls fell by 20%. Plenitude now uses dashboards and agile methods to support decision making.
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Medallia helped Plenitude transform from a traditional utility to an integrated energy solutions provider. Plenitude used Medallia to launch a... new customer feedback program focused on quality. The company integrated real-time feedback, AI, and text analytics to improve service. NPS tripled from 2019 to 2023. Complaints dropped by 60% and repeat calls fell by 20%. Plenitude now uses dashboards and agile methods to support decision making.
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Medallia helped Plenitude transform from a traditional utility to an integrated energy solutions provider. Plenitude used Medallia to launch a... new customer feedback program focused on quality. The company integrated real-time feedback, AI, and text analytics to improve service. NPS tripled from 2019 to 2023. Complaints dropped by 60% and repeat calls fell by 20%. Plenitude now uses dashboards and agile methods to support decision making.
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Alida helped SMUD, a community-owned electric utility in Sacramento, engage customers through online insight communities. SMUD achieved 81% above its... advertising conversion goal and saved $1.4 million in costs. The company sold over 18,000 items and generated $2.3 million in sales for its Energy Store. Customer input shaped the launch of a new energy-saving program and improved marketing KPIs. SMUD credits its insight communities for guiding key strategic decisions.
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Eneco used Lyssna to make their product development cycles faster. The UX team wanted to show that research can be... quick and affordable. They used Lyssna to test emails and product ideas, getting feedback in real time. This helped them settle internal debates and improve customer communication. More teams at Eneco started using Lyssna because it was easy and fast.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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National Grid used the Qualtrics XM Platform to gather real-time feedback from employees during COVID-19. The company quickly launched targeted... surveys to understand the needs of both remote and field staff. Leaders accessed real-time data through custom dashboards to make fast decisions. National Grid achieved a 78% response rate on its employee experience survey. The approach set a new standard for employee listening and action at scale.
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National Grid used the Qualtrics XM Platform to gather real-time feedback from employees during COVID-19. The company quickly launched targeted... surveys to understand the needs of both remote and field staff. Leaders accessed real-time data through custom dashboards to make fast decisions. National Grid achieved a 78% response rate on its employee experience survey. The approach set a new standard for employee listening and action at scale.
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National Grid used the Qualtrics XM Platform to gather real-time feedback from employees during COVID-19. The company quickly launched targeted... surveys to understand the needs of both remote and field staff. Leaders accessed real-time data through custom dashboards to make fast decisions. National Grid achieved a 78% response rate on its employee experience survey. The approach set a new standard for employee listening and action at scale.
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ENGIE used the C3 Platform and applications for a global digital transformation. The company unified 24 business units on C3.ai... to leverage big data, IoT, and machine learning. This enabled ENGIE to gain business insights from vast data, improve operations, and better serve customers. ENGIE also created a Digital Factory to train 100 experts in analytics and data science. The project aimed to accelerate integration, share best practices, and support ENGIE’s mission for low-carbon, innovative energy.
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MobileFrame helped Aquila, Inc. , a large utilities provider, replace manual, paper-based processes for asset tracking and facility management. Aquila...deployed MobileFrame's mobile applications to automate work orders, inspections, and inventory tracking. The solution integrated with Archibus, eliminating double data entry and reducing errors. Aquila saw immediate gains in productivity and data accuracy for both field and office staff. The platform enabled fast deployment of new mobile apps without custom coding.
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WAAT used ClicData to automate its quote-to-invoice process. The company replaced 10 manual steps with a single automated workflow of... 30 tasks. This new system saved 83 hours in less than three months. Teams now have real-time visibility into billing operations. Data from multiple sources is centralized and enriched. Manual checks and repetitive tasks are eliminated.
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RIB iTWO helped Stromnetz Berlin GmbH improve planning and cost management for Berlin's electricity network. The company replaced scattered spreadsheets... with a unified project control system. This change made cost estimation more transparent and allowed better use of past project data. Integration with SAP ERP linked technical and commercial project data. The result was higher transparency, better coordination, and improved project quality.
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Password Manager Pro helped a leading UK utility infrastructure provider secure privileged access to ICT systems. The company replaced Excel... spreadsheets with a centralized password vault. Automated password resets improved security for local admin and service accounts. Internal and third-party access is now fully monitored and protected. The ICT team streamlined password management and reduced risk.
Show More..

Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Faraday’s AI models helped a solar provider improve customer targeting. The provider used persona analysis to find the best-fit customers.... Faraday delivered predictive datapoints and mapped high-potential customers by location. The company found new opportunities in rural markets. They focused marketing on likely-to-convert prospects and reduced wasted spend.
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Leipziger Stadtwerke used Board's intelligent planning platform to manage volatile energy markets. They needed better sales and revenue planning due... to unpredictable energy prices and demand. Board enabled fast, flexible scenario planning and consistent financial modeling. This helped them react quickly to market changes and make better decisions. They plan to expand to integrated financial and business planning.
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Oracle Utilities Network Management System helps NIE Networks improve safety for 960,000 customers. The system gives real-time risk data to... field engineers and control room staff. Teams can quickly identify and isolate faults. Field engineers access safety documents on a mobile app. This boosts safety for both workers and the public.
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OneStream Software helped Stake Center Locating, the second largest utility locating company in the US, transform its finance operations. The company replaced... manual budgeting, forecasting, and a two-week close process with a unified platform for close, consolidation, account reconciliations, and budgeting. Quarterly forecasts that took weeks or months are now rolling 12-month forecasts updated monthly. A two-week AI-powered forecast, updated weekly, enables real-time headcount adjustments and improves profitability. Stake Center Locating now responds faster to demand and supports 30% annual growth.
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Workiva helped National Grid shorten its legal entity reporting cycle. The platform improved efficiency and made collaboration easier for teams... and auditors. National Grid automated parts of the reporting process, saving time and building trust in their data. Real-time collaboration and cloud access simplified audits, even during the COVID-19 lockdown. Over 50,000 linked instances in reports reduced repetitive work and improved consistency.
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EDF UK used Stripe to upgrade its payment system. The company integrated Stripe with its Kraken-powered portal to handle over... 13 million payments each year. Stripe’s Optimized Checkout Suite let EDF offer more than 125 payment methods, including digital wallets. Adaptive Acceptance, powered by AI, helped EDF recover £1.1 million in lost revenue in just 12 weeks. Customers now pay bills easily online, and EDF’s service teams save time.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Walmeric helped a leading Spanish energy company improve lead capture and prioritization using artificial intelligence. The company faced long wait... times and inefficient call routing, which hurt sales and customer service. Walmeric's dynamic lead scoring and website personalization ranked leads by value and optimized conversion points. This solution reduced wait times, improved operational efficiency, and increased the capture of qualified leads.
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Amdocs and Profinit helped CEZ ICT Services build a predictive model for CEZ Distribuce. The model analyzed billions of records... from 4 million metering points. It achieved 98.7% AUC accuracy in classifying high and low consumption locations. This enabled smarter prioritization of smart meter rollout and better investment planning. The project used agile methods and close collaboration with domain experts.
Show More..

Amdocs and Profinit helped CEZ ICT Services build a predictive model for CEZ Distribuce. The model analyzed billions of records... from 4 million metering points. It achieved 98.7% AUC accuracy in classifying high and low consumption locations. This enabled smarter prioritization of smart meter rollout and better investment planning. The project used agile methods and close collaboration with domain experts.
Show More..

Amdocs and Profinit helped CEZ ICT Services build a predictive model for CEZ Distribuce. The model analyzed billions of records... from 4 million metering points. It achieved 98.7% AUC accuracy in classifying high and low consumption locations. This enabled smarter prioritization of smart meter rollout and better investment planning. The project used agile methods and close collaboration with domain experts.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Fjordkraft used Puzzel's cloud-based contact center and workforce management tools to improve customer service. They reduced average phone wait times... from 3 minutes 32 seconds to just 58 seconds. Customer satisfaction rose to 92.4, up from 90.7 the previous year. The company also saw a 43% drop in contact center traffic. Puzzel helped Fjordkraft deliver fast, reliable support across phone, chat, email, and social media.
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Helen used NiCE Cognigy to build a new agentic AI customer service system from scratch. They deployed over 50 AI... agents across their app, portal, and website in 12 months. The solution achieved a 100% resolution rate and a 4.7/5 customer effort score for relocation. Over 80% of customer feedback was positive. Automation reduced manual work and sped up service delivery.
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Password Manager Pro helped a leading UK utility infrastructure provider secure privileged access to ICT systems. The company replaced Excel... spreadsheets with a centralized password vault. Automated password resets improved security for local admin and service accounts. Internal and third-party access is now fully monitored and protected. The ICT team streamlined password management and reduced risk.
Show More..

Password Manager Pro helped a leading UK utility infrastructure provider secure privileged access to ICT systems. The company replaced Excel... spreadsheets with a centralized password vault. Automated password resets improved security for local admin and service accounts. Internal and third-party access is now fully monitored and protected. The ICT team streamlined password management and reduced risk.
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NinjaOne helped ESG Global manage their hybrid workforce across multiple locations. ESG switched from SCCM to NinjaOne for easier IT... management and better visibility of device health. With NinjaOne, ESG achieved 99%+ patch compliance and improved security. The IT team saved significant time and could focus on strategic projects. ESG praised NinjaOne for its strong customer support and seamless onboarding.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Snam used Control-M from BMC to consolidate and automate its application and data workflows. The company improved business services time-to-market... by 20% and reduced workflow errors by 40%. Snam integrated Control-M with its ITSM platform to speed up audit and compliance checks. The migration included removing 25% of obsolete jobs, increasing efficiency. Control-M also secured file transfer management and improved SAP job monitoring.
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Snam used Control-M from BMC to consolidate and automate its application and data workflows. The company improved business services time-to-market... by 20% and reduced workflow errors by 40%. Snam integrated Control-M with its ITSM platform to speed up audit and compliance checks. The migration included removing 25% of obsolete jobs, increasing efficiency. Control-M also secured file transfer management and improved SAP job monitoring.
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ENGIE wanted to modernize its IT landscape to better support employees and customers. The company replaced SAP with Salesforce Sales... Cloud, Service Cloud, and Marketing Cloud, with help from Cobra CRM. This change created a single, unified view of each customer. ENGIE's team used agile methods and kept control of the rollout, with Cobra CRM providing extra Salesforce specialists. The new system made customer processes more accessible and user-friendly, supporting ENGIE’s energy transition goals.
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Pega helped Électricité de France (EDF) boost add-on sales by 57%. EDF used Pega Customer Decision Hub for marketing and... Pega Customer Service for unified, AI-driven customer support. The solution enabled 5,000 advisors to deliver personalized, omnichannel experiences to millions of clients and prospects. EDF delivered a minimum viable product in just four months. The new system generates 37,000 personalized quotes daily and improved both employee and customer satisfaction.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Oracle Utilities Network Management System helps NIE Networks improve safety for 960,000 customers. The system gives real-time risk data to... field engineers and control room staff. Teams can quickly identify and isolate faults. Field engineers access safety documents on a mobile app. This boosts safety for both workers and the public.
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Oracle Utilities Network Management System helps NIE Networks improve safety for 960,000 customers. The system gives real-time risk data to... field engineers and control room staff. Teams can quickly identify and isolate faults. Field engineers access safety documents on a mobile app. This boosts safety for both workers and the public.
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Talkwalker helped Hydro-Québec boost its brand reputation score by 20%. The public utility used Talkwalker and Hootsuite to manage social... media conversations in one place. Hydro-Québec adopted a cheeky, customer-first approach on social channels. This strategy improved response times and drove brand love. The case highlights the value of consumer intelligence for social media engagement.
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Meltwater helps SaskEnergy monitor social media and news in real time. SaskEnergy's media team needed to respond quickly to issues... and media inquiries. Their old tool sent too many duplicate alerts and lacked timely support. With Meltwater, they get targeted, relevant alerts and can act fast. The platform's filters and immediate notifications help them provide accurate information to leaders and the public. SaskEnergy values the platform's accessibility and responsive support.
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Meltwater helps SaskEnergy monitor social media and news in real time. SaskEnergy's media team needed to respond quickly to issues... and media inquiries. Their old tool sent too many duplicate alerts and lacked timely support. With Meltwater, they get targeted, relevant alerts and can act fast. The platform's filters and immediate notifications help them provide accurate information to leaders and the public. SaskEnergy values the platform's accessibility and responsive support.
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Meltwater helps SaskEnergy monitor social media and news in real time. SaskEnergy's media team needed to respond quickly to issues... and media inquiries. Their old tool sent too many duplicate alerts and lacked timely support. With Meltwater, they get targeted, relevant alerts and can act fast. The platform's filters and immediate notifications help them provide accurate information to leaders and the public. SaskEnergy values the platform's accessibility and responsive support.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Resolver’s dashboards help Manitoba Hydro’s security team answer executive questions fast. The team uses built-in reporting tools to organize incident... data. Reports and dashboards are ready when leadership asks for high-level views. This builds credibility and supports better decision-making. Security teams save time and present information clearly.
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Connected Kerb used Yext to grow its EV charging locations from 50 to over 1,700. The company managed 55,000 listings... and updated 689,000 profiles in a year. Google listing impressions rose 39%, from 667,000 to 929,000. Non-branded search impressions increased by 44%. Website clicks went up by 27%. Yext helped Connected Kerb keep all location data accurate and easy to find online.
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National Grid used the Qualtrics XM Platform to gather real-time feedback from employees during COVID-19. The company quickly launched targeted... surveys to understand the needs of both remote and field staff. Leaders accessed real-time data through custom dashboards to make fast decisions. National Grid achieved a 78% response rate on its employee experience survey. The approach set a new standard for employee listening and action at scale.
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Kraken Technologies uses Sentry to monitor a massive Python monolith with over five million lines of code. Their team of... 500+ developers deploys up to 200 releases daily. Sentry helps them quickly detect, triage, and resolve errors, supporting a 'you build it, you run it' culture. Integration with GitHub and Slack ensures the right developer is alerted fast. Sentry also aids in onboarding new developers and reducing technical debt.
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Nintex Automation helped National Water Company in Saudi Arabia digitize manual and paper-based processes. The company serves two million customers... and manages over a billion liters of wastewater daily. Before automation, tracking and managing operations was hard. Nintex provided easy-to-use workflows and forms, improving supplier communications and process oversight. This led to higher productivity and better customer satisfaction.
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Nintex Automation helped National Water Company in Saudi Arabia digitize manual and paper-based processes. The company serves two million customers... and manages over a billion liters of wastewater daily. Before automation, tracking and managing operations was hard. Nintex provided easy-to-use workflows and forms, improving supplier communications and process oversight. This led to higher productivity and better customer satisfaction.
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Citrix DaaS helped Energisa securely connect over 20,000 employees across Brazil. The company reduced its data centers from 18 to... 2, saving costs and improving efficiency. Energisa now delivers faster functionality, with 50% quicker response times. Citrix enables secure, unified access to critical apps and data for teams nationwide. This supports Energisa’s smart grid and digital transformation in the energy sector.
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DocKIT helped NRG Gladstone Power Station migrate 24GB of legacy data to SharePoint 2010. The utility needed to move documents... and metadata from a database and spreadsheets into a modern system. DocKIT enabled easy metadata export, document set creation, and pre-migration error tracking. The technical team quickly addressed feature requests. NRG Gladstone completed a smooth migration using DocKIT’s flexible tools.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Connected Kerb used Yext to grow its EV charging locations from 50 to over 1,700. The company managed 55,000 listings... and updated 689,000 profiles in a year. Google listing impressions rose 39%, from 667,000 to 929,000. Non-branded search impressions increased by 44%. Website clicks went up by 27%. Yext helped Connected Kerb keep all location data accurate and easy to find online.
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HR Cloud Onboard helped Osmose Utilities Services, Inc. cut onboarding costs by 60%. The company struggled with slow, error-prone onboarding... for field employees, sometimes taking up to two hours per hire. HR Cloud automated the process, saving time and improving data accuracy. The solution also helped Osmose meet compliance requirements for I-9 and E-Verify. HR staff now monitor onboarding more easily and support hiring managers with less manual effort.
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BiznusSoft helped PVPros, a solar maintenance company, unify field service and HR operations. PVPros faced fragmented workflows and struggled with... manual QuickBooks reconciliation. BiznusSoft delivered a cloud-based platform for scheduling, crew management, and payroll integration. Real-time dashboards improved crew visibility and reduced manual tasks. PVPros saw faster growth, fewer errors, and quick user adoption with BiznusSoft's support.
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IFS helped Distributie Oltenia automate workforce management for 440 mobile technicians and 190 dispatchers. The utility integrated GIS-based solutions with... SAP and future MDM systems using an enterprise service bus. The project improved field operations efficiency and enhanced safety for crews and contractors. Distributie Oltenia achieved these results with minimal disruption as part of their SMART Transformation Program.
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CSOne helped 三井倉庫ロジスティクス株式会社 improve service quality for coffee machine installation and maintenance. The company used CSOne to manage after-sales service,... call center operations, and field repairs for home appliances and commercial equipment. By standardizing processes and centralizing parts procurement, they reduced fixed and variable costs. The system enabled better inventory management and streamlined installation work. Service operations became more efficient and consistent.
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FieldEx helped TapEffect manage inventory across remote water systems in Cambodia. Before FieldEx, each site tracked stock separately, causing delays... and inefficiencies. With FieldEx, TapEffect now monitors inventory centrally and transfers surplus materials between sites. The platform improves task accountability and operational oversight. TapEffect expects cost and labor savings as they fully adopt the system.
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American Electric Power used SharePlus to upgrade its SharePoint site for field teams. Before, only about 50 people used the... old site, which was limited to office access. Now, over 400 daily users access manuals, diagrams, and updates from anywhere on smart devices. The mobile app lets field staff get info even without connectivity. It also helps teams share photos, videos, and updates to solve problems faster.
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vWork helped Rockgas Taranaki and Rockgas Wanganui cut daily job scheduling time by 60%. The small team used vWork to... schedule ad hoc LPG deliveries and capture job completion info for fast invoicing. vWork integrated with Xero, making admin easier. Built-in safety checks improved compliance and safety for drivers and customers. Service reliability increased, and dispatchers saved time every day.
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Oracle Utilities Network Management System helps NIE Networks improve safety for 960,000 customers. The system gives real-time risk data to... field engineers and control room staff. Teams can quickly identify and isolate faults. Field engineers access safety documents on a mobile app. This boosts safety for both workers and the public.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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UserTesting helped NRG Energy and its Reliant brand improve their mascot Hugo and ad campaigns. The team used consumer feedback... to make Hugo more cartoonish and appealing. They refined the "Agent Hugo" ad, leading to a 19% higher performance than a competitor's ad. UserTesting provided actionable insights on ad messaging, appeal, and brand linkage. NRG avoided costly mistakes by testing early and often with UserTesting.
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British Gas used EyeQuant to improve their landing page design. The team found that key information was hidden by a... large offer, hurting conversions. EyeQuant helped them test new designs and focus user attention on the main offer and a single call-to-action. After making these changes, British Gas saw a 50% increase in online bookings. The team continues to use EyeQuant for ongoing optimization and A/B testing.
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Medallia helped Plenitude transform from a traditional utility to an integrated energy solutions provider. Plenitude used Medallia to launch a... new customer feedback program focused on quality. The company integrated real-time feedback, AI, and text analytics to improve service. NPS tripled from 2019 to 2023. Complaints dropped by 60% and repeat calls fell by 20%. Plenitude now uses dashboards and agile methods to support decision making.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Pioneer Community Energy used govDelivery to transform its marketing and communications. Sending emails to all subscribers dropped from 3 hours... to under 5 minutes. The average email open rate rose to 30%, with click-through rates up to 20%. Pioneer saved tens of thousands of dollars on printing and postage. The team used segmentation and metrics to target messages and improve engagement. govDelivery also helped Pioneer meet regulatory requirements and launch new programs efficiently.
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Quantum DXi and Scalar tape, combined with Veeam, helped Groton Utilities protect critical data. The IT team moved from physical... servers to 95% virtualization, improving backup and disaster recovery. Tape backups provided strong ransomware protection with air-gapped copies. Quantum's service team quickly replaced failed drives and checked equipment after outages. The new system reduced backup complexity and improved reliability for essential services.
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MaintainX helped SAUBER cut unplanned downtime by 18% and boost traceability by 25% across 73 water treatment operations. Before MaintainX, SAUBER... relied on manual processes and spreadsheets, making it hard to standardize and track maintenance. With MaintainX, they automated data capture and centralized performance metrics in one dashboard. Teams now respond faster to failures and ensure high-quality preventive maintenance. The system also saves time on reporting and supports data-driven decisions.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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Coupa helped Engie replace its old procurement system. Engie digitized spending and improved transparency. The company achieved 90% controlled spending... and saved $500,000 through automated ordering. Procurement processes became 72% faster. Managers gained more control and flexibility in purchasing.
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Track Utilities, LLC used Asset Panda to manage assets and equipment assignments. Before, they relied on Excel and struggled to... track asset availability. Asset Panda improved accountability and reduced duplicate orders. The company gained better insight into maintenance needs. They now save at least one hour per week for each of 20 team members. Asset Panda helped cut costs and made asset tracking easier.
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Uludağ Electricity used Iron Mountain Insight Content Management to digitise its paper-heavy processes. The company automated document management to meet... regulatory and customer needs. This reduced paper use, cut costs, and improved sustainability. Employees now find documents faster and spend less time searching. Uludağ Electricity also won an award for its recycling program. The digital platform supports secure, efficient workflows and compliance.
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Fluke 289 true RMS multimeter helped a wind park in New Brunswick, Canada, troubleshoot bad wiring and faulty sensors during the installation of a new meteorological tower. The tool's data... logging and diagnostic features enabled fast identification of issues, saving tens of thousands of dollars in installation costs. Accurate reporting from Fluke tools ensured compliance with regulatory maintenance standards. The wind park avoided millions in potential lost production by using Fluke for calibration and monitoring. The tools also supported substation operations and turbine heat tracing.
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Metha Energia used Docusign Click to improve their digital registration process. Before, only 50% of customers completed sign-up. After using... Click, completion rose to 82%. Customer acquisition increased by 36%. Registration time dropped from three days to two. The new process is seamless and keeps users on Metha’s website.
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JAGGAER supplier management helped Sorgenia Bioenergie unify procurement across three power plants. The company used the tool to standardize supplier... assessment and performance tracking. They implemented a process with 16 KPIs to select and monitor suppliers. This improved transparency and supported sustainability goals. Sorgenia now manages supplier relationships more efficiently and encourages innovation and flexibility.
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Contracts 365 helped Grant County Public Utility District cut contract processing time by 60%. The utility automated workflows and reduced... manual tasks. Costs dropped by one third after switching to Contracts 365. Integration with DocuSign improved document storage and security. Managers now get real-time contract reports. Grant County Public Utility District saw a 3x return on investment.
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Icertis Contract Intelligence helped Shermco manage over 4,500 contracts and thousands of purchase orders each year. AI-driven risk analysis cut... review times from hours to minutes. The system unified contract data, improved compliance, and gave teams real-time access to key information. Shermco scaled growth without adding staff and strengthened investor confidence during M&A. Finance, sales, and legal teams now work faster and more accurately.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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XaitProposal helped Engie Solutions improve the quality of 8,000 annual bids. The tool replaced an outdated, decentralized system and enabled... more professional, tailored proposals. Engie saw better content consistency and received strong client feedback. 65% of bids are now created with XaitProposal. Teams gained expertise in proposal management and collaborative writing.
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Apparound helped VUS COM move from paper-based to digital sales processes. The company cut the average time to create quotes... by 40%. Sales productivity increased by 30% with centralized data management. VUS COM grew its customer base by 20% through website integration. The platform improved compliance, reduced staff turnover, and motivated employees. VUS COM now delivers faster quotes and better customer satisfaction.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Metha Energia used Docusign Click to improve their digital registration process. Before, only 50% of customers completed sign-up. After using... Click, completion rose to 82%. Customer acquisition increased by 36%. Registration time dropped from three days to two. The new process is seamless and keeps users on Metha’s website.
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Metha Energia used Docusign Click to improve their digital registration process. Before, only 50% of customers completed sign-up. After using... Click, completion rose to 82%. Customer acquisition increased by 36%. Registration time dropped from three days to two. The new process is seamless and keeps users on Metha’s website.
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Nintex Automation helped National Water Company in Saudi Arabia digitize manual and paper-based processes. The company serves two million customers... and manages over a billion liters of wastewater daily. Before automation, tracking and managing operations was hard. Nintex provided easy-to-use workflows and forms, improving supplier communications and process oversight. This led to higher productivity and better customer satisfaction.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Tealeaf by Acoustic helped Momentum Energy improve website conversions and customer satisfaction. The company needed better visibility into where customers... struggled online. With Tealeaf, tele agents found evidence for customer resolutions 70% faster. The solution uncovered two sales funnel optimisation opportunities per quarter. Real-time session replay and analytics reduced service call times and empowered agents to guide customers more effectively.
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Sorgenia used Commanders Act's data platform to improve digital marketing. The team at Commanders Act supported Sorgenia through changes over... the years. Sorgenia built strong ties with the vendor. The solution helped Sorgenia increase conversions. The platform enabled better customer data collection and campaign optimization.
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Pimcore helped Pfalzwerke AG, a German energy provider, centralize digital channels and automate customer service. The solution included a new... website, SAP integration, and a form builder for fast contract processing. Editors can now create forms without coding, saving time. A chatbot was added to handle frequent customer questions. Results include a 30% shorter time to market, 25% less time spent on data maintenance, and a 6% increase in conversion rate.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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CSG Forte helped WasteWORKS deliver secure, flexible payment solutions for solid waste facilities. WasteWORKS needed online bill pay, in-person card... acceptance, and service fee management. CSG Forte provided seamless integration and strong support. Facilities now process payments faster and more securely. The partnership improved customer experiences across the country.
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PlayPlay helps Idex teams create branded videos in under 23 minutes. Idex uses PlayPlay to explain energy transition projects, like... heat networks and CO2 impact, in simple ways. The platform saves Idex 10x the budget compared to agencies. Teams need no technical skills to make high-quality videos. PlayPlay ensures brand consistency with templates and integrated workflows.
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Framatome used Panopto to capture and preserve 60 years of expert nuclear knowledge. In just six months, they created over... 1,000 videos across 58 locations. Panopto provided a centralized, searchable video library for easy access to technical insights. Employees can now find and share knowledge quickly, supporting ongoing safety and innovation. The solution bridges a critical knowledge transfer gap as experienced staff retire.
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Innogy used the Motionlab platform to welcome over 200,000 new customers after a major market shift. The campaign featured personalized... videos with customer names, local branch info, and app features. Over 80,000 personalized emails were sent, achieving an 80.5% open rate and 61% click-through rate. Many customers watched the video multiple times and shared positive feedback. The campaign used A/B testing to optimize results and boost engagement.
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Eneco used Blue Billywig's interactive video platform to answer frequent customer questions. They created videos for their smart thermostat, Toon,... to help users and reduce support calls. The videos reached 5,000 views per month. Eneco achieved an 87% customer satisfaction rate. 45% of viewers found the videos helpful. The company now uses online video more widely for customer service.
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EchoExam helped the New York Power Authority keep utility operators up-to-date and safe. The tool made it easy to create... both online and paper tests from a question bank. Instructors could quickly generate multiple versions of exams for each learner. The learning curve was short, and support from Echo360 was strong. NYPA plans to expand use for remote training and live polling to boost engagement.
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Reward Gateway helped Ventia connect its 15,000 dispersed employees across Australia and New Zealand. Most of Ventia’s workforce is field-based,... so the platform’s mobile and desktop access was key. Employees used the platform for savings, discounts, and recognition, especially during high-cost periods like Christmas. The benefits program became a strong recruitment tool. Ventia saw increased employee engagement and positive feedback on rewards and recognition features.
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Guusto helped CoServ, an electric cooperative and gas distribution company, improve employee recognition across all departments. CoServ used Guusto to... reward milestones, boost engagement, and support real-time recognition from leadership. After implementing Guusto, the Customer Care team saw a 10% increase in quality assurance scores, rising from 85% to 95%. Employees felt more valued, and the platform made recognition easy for both staff and admins. The program fostered a stronger culture of appreciation and improved attendance.
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BiznusSoft helped PVPros, a solar maintenance company, unify field service and HR operations. PVPros faced fragmented workflows and struggled with... manual QuickBooks reconciliation. BiznusSoft delivered a cloud-based platform for scheduling, crew management, and payroll integration. Real-time dashboards improved crew visibility and reduced manual tasks. PVPros saw faster growth, fewer errors, and quick user adoption with BiznusSoft's support.
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National Grid used the Qualtrics XM Platform to gather real-time feedback from employees during COVID-19. The company quickly launched targeted... surveys to understand the needs of both remote and field staff. Leaders accessed real-time data through custom dashboards to make fast decisions. National Grid achieved a 78% response rate on its employee experience survey. The approach set a new standard for employee listening and action at scale.
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HR Cloud Onboard helped Osmose Utilities Services, Inc. cut onboarding costs by 60%. The company struggled with slow, error-prone onboarding... for field employees, sometimes taking up to two hours per hire. HR Cloud automated the process, saving time and improving data accuracy. The solution also helped Osmose meet compliance requirements for I-9 and E-Verify. HR staff now monitor onboarding more easily and support hiring managers with less manual effort.
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Dialpad helped solarZero, New Zealand’s top solar energy company, cut phone system costs and boost reliability. 90% of their business... happens by phone, so dropped calls meant lost sales and unhappy customers. Dialpad’s cloud phone system let their team work from anywhere and never miss a call. Integration with Salesforce and Google Workspace made sales and support easier. Employees found Dialpad easy to use, with fast onboarding and strong support.
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Sopro helped Fidelity Energy boost lead generation in a crowded utilities market. The campaign delivered 494 high-quality leads and built... a £1.4m sales pipeline. Sopro refined targeting and messaging, focusing on high-value prospects. Fidelity Energy achieved a 3:1 return on investment. Sopro became their main outbound marketing channel.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Sensus needed a way to show the value of its network infrastructure at trade shows. Heavy physical products were hard... to transport and did not help sales teams explain complex systems. Kaon Interactive created an interactive storytelling application with 3D product tours. Now, Sensus sales and marketing teams can visually demonstrate how their communications network works. This tool helps prospects understand data flow and network value in real-world scenarios.
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Connected Kerb used Yext to grow its EV charging locations from 50 to over 1,700. The company managed 55,000 listings... and updated 689,000 profiles in a year. Google listing impressions rose 39%, from 667,000 to 929,000. Non-branded search impressions increased by 44%. Website clicks went up by 27%. Yext helped Connected Kerb keep all location data accurate and easy to find online.
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MVF supplied business energy leads to Love Energy Savings, helping them grow since 2018. The steady flow of leads let... Love Energy Savings hit growth targets and expand their sales team. Love Energy Savings increased their investment in MVF leads by 500% since 2019. Communication and regular feedback improved campaign results. Lead volume grew fivefold, making MVF a core partner for Love Energy Savings.
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Leadoo helped WB Power boost lead generation and qualification. After adding Leadoo bots to their website, WB Power saw a... 27x return on investment in just six months. The bots captured and pre-qualified leads, improving both the number and quality of enquiries. Leads worth nearly £500k converted through the site. Integration with Salesforce made sales follow-up easier and faster. WB Power plans to use AI for even more personalisation and growth.
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Scottish Power used Databowl to manage and validate their lead generation data. The platform combined multiple data sources, giving real-time... access to leads. This helped Scottish Power optimize sales and control costs. Advanced validation and GDPR compliance improved performance. Costs went down as a result of better data rules.
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Sopro helped Fidelity Energy boost lead generation in a crowded utilities market. The campaign delivered 494 high-quality leads and built... a £1.4m sales pipeline. Sopro refined targeting and messaging, focusing on high-value prospects. Fidelity Energy achieved a 3:1 return on investment. Sopro became their main outbound marketing channel.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Airmeet helped Customized Energy Solutions (CES) run a brand conference with over 1,000 registrations and more than 40% turnout. CES wanted to... boost event engagement and reach. Airmeet enabled two-way interaction, letting attendees join presenters on stage. Real-time analytics gave CES valuable insights. The platform replaced Dreamcast and met CES’s event-specific needs.
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Eventdrive helped EDF boost engagement at two major events using a mobile event management app. EDF used iPads to run... interactive quizzes, with live scoring and team rewards. The adoption rate reached 80%. Over 5,000 photos were shared, and four quizzes were organized. The app's Instaphoto feature and word cloud tools increased participation and built a sense of community among senior managers.
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National Grid used the Qualtrics XM Platform to gather real-time feedback from employees during COVID-19. The company quickly launched targeted... surveys to understand the needs of both remote and field staff. Leaders accessed real-time data through custom dashboards to make fast decisions. National Grid achieved a 78% response rate on its employee experience survey. The approach set a new standard for employee listening and action at scale.
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Nintex Automation helped National Water Company in Saudi Arabia digitize manual and paper-based processes. The company serves two million customers... and manages over a billion liters of wastewater daily. Before automation, tracking and managing operations was hard. Nintex provided easy-to-use workflows and forms, improving supplier communications and process oversight. This led to higher productivity and better customer satisfaction.
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XaitProposal helped Engie Solutions improve the quality of 8,000 annual bids. The tool replaced an outdated, decentralized system and enabled... more professional, tailored proposals. Engie saw better content consistency and received strong client feedback. 65% of bids are now created with XaitProposal. Teams gained expertise in proposal management and collaborative writing.
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SecureOT Platform helped one of the five largest US water utilities assess cyber risks across six sites. The utility needed... fast, detailed visibility for both IT and OT assets to meet regulatory needs. SecureOT connected all locations in one week, creating a full asset inventory and prioritized remediation roadmap. The utility finished a comprehensive vulnerability assessment in under 30 days, at the cost of a single-site manual review. Continuous, real-time risk monitoring now supports board-level reporting and long-term resilience.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Services Industriels de Genève (SIG) used the MindOnSite LMS to train its external partners. SIG needed to support the eco21... programme as the number of learners tripled. The LMS helped SIG deliver digital learning to energy professionals. This boosted the visibility of the eco21 programme. SIG improved partner training with an online platform.
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BC Hydro uses Udutu to deliver online electrical safety training for the public and first responders. The platform makes training... clear, easy to use, and accessible. Udutu supports compliance with Canadian privacy laws by keeping all data in Canada. BC Hydro values the platform's focus on accessibility and user experience. The company recommends Udutu for organizations needing straightforward online training.
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Cornerstone helped Queensland Hydro unify HR and learning systems as they built a new workforce from scratch. The Hydro Hub... platform automated onboarding, compliance, and performance management. Culture scores rose 10–15%, and performance review completion hit 98%. Employees saved over 4 hours per week on manual tasks. The solution enabled secure, scalable talent development and supported future AI-driven growth.
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Go1 helped Wave Utilities boost training completion rates from 78% to 98%. The company used Go1's content library to create... a micro-learning program for its 350 employees. Employees now access all learning resources in one place, making training easier and faster. Learning comprehension scores jumped from 2/5 to 4.36/5. Staff are more engaged and excited about learning at work.
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Pimcore helped Pfalzwerke AG, a German energy provider, centralize digital channels and automate customer service. The solution included a new... website, SAP integration, and a form builder for fast contract processing. Editors can now create forms without coding, saving time. A chatbot was added to handle frequent customer questions. Results include a 30% shorter time to market, 25% less time spent on data maintenance, and a 6% increase in conversion rate.
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ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
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Shogun helped National Efficiency Supply (NES) replatform from WordPress to BigCommerce and relaunch their website in record time. NES needed a... flexible, easy-to-use page builder to support both branding and ecommerce. Using Shogun’s drag-and-drop builder, NES created 22 new pages without hiring designers or developers. The new site enabled NES to expand product offerings and launch marketing campaigns. NES met their ambitious rebranding timeline and now has a site ready for future growth.
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Swissgrid AG used Conga Composer and Conga Sign to automate on-site inspection processes. Before Conga, inspections were manual, slow, and... prone to errors. Now, Swissgrid employees and partners manage documents digitally, reducing workload and mistakes. Electronic signatures and automated templates speed up document creation and delivery. Swissgrid can now track inspections, manage partners, and analyze data more easily.
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Oomi uses Seidat to train staff and partners. They create and share training materials with Seidat. The platform helps keep... all information up to date. Oomi also uses Seidat for marketing. This saves time and makes sure everyone has the latest details. Oomi recommends Seidat for companies needing current information for teams and partners.
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Onoff used Apple Ads to boost app installs and reach users needing a second phone line. By optimizing keyword relevancy... and bidding, they achieved a 200% return on investment. Their conversion rate tripled in six months. Apple Ads became their top acquisition channel. The team used discovery campaigns to find high-performing keywords and scale growth globally.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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Zoho CRM helped Wessuc Inc, a leading Ontario resources company, move away from legacy software and manual data entry. The company faced... issues with duplicate data and complex reporting systems. Zoho CRM provided a user-friendly, unified platform for all departments. This reduced errors, improved reporting, and enabled faster business insights. Staff found it easy to use and appreciated features like email automation and omnichannel process management.
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