Toast used Voiptime Cloud outbound call center software to support rapid business growth. The company needed to expand sales and... customer support but lacked a flexible solution. Voiptime Cloud integrated with Toast’s CRM, automated tasks, and enabled direct lead capture from the website. First response time dropped to 15 seconds. Churn was reduced to 15% with predictive dialing. Toast improved customer experience and agent efficiency.
PhoneBurner helped On Q Financial boost call volume and speed to lead. The team integrated PhoneBurner with their CRM quickly.... Reps started making more calls on day one. Complaints about old dialers stopped. Managers used analytics to track calls and improve results. Conversion rates and employee satisfaction both increased.
RingCentral
- Information Technology And Services
- Large
ConnectAndSell Lightning helped RingCentral boost sales conversations. Their lead qualification team saw up to 1,000 dials and over 50 conversations... a day, a 10x increase in output. The platform improved both the quantity and quality of sales calls. OutboundOnDemand let RingCentral test campaigns fast and handle spikes in lead volume. Metrics from ConnectAndSell made it easy to set targets and coach sales reps. RingCentral gained more pipeline and revenue using ConnectAndSell's sales acceleration tools.
Yottaa
- Information Technology And Services
- Medium
Orum’s AI Coaching Suite helped Yottaa’s BDR team boost daily dials from 40 to over 175 per rep. The team sourced... 70% of meetings from cold calls, up from just 10% before using Orum. Two new reps generated $150K+ in pipeline in their first quarter. Orum’s AI Scorecards and analytics made coaching faster and more effective. The team hit their pipeline goals ahead of schedule with better sales enablement and call coaching.
The Auto Dialer Blueprint for Better Selection Decisions in Insurance
Broker Resources, Inc.
- Insurance
- Small
Voicent Agent Dialer helped Broker Resources, Inc. boost productivity and cut costs. The insurance agency faced issues with their old... dialer, including bugs and high monthly fees. After switching to Voicent, setup was easy and support was strong. The one-time purchase and pay-as-you-go pricing saved money. Adding more agent lines improved sales and handled busy periods. Productivity increased across the company.
Driving ROI and results: Understanding the Impact of Auto Dialer in Sports
National Tennis Association
- Sports
CircleLoop replaced the National Tennis Association's outdated phone system. The old system was costly and did not support remote work.... CircleLoop enabled staff to use mobile devices and laptops for calls. The Hubspot integration improved contact management and caller ID. Managers now easily manage numbers and users in the app. CircleLoop made telecoms more flexible and efficient for the NTA.
daa used 3CLogic’s AI Contact Center with ServiceNow to unify customer service at Dublin and Cork airports. Agents now access... all customer data in one place, speeding up resolution times. The new system cut manual work and improved first-call resolution. Customers get proactive updates and faster help. Centralized dashboards give leaders real-time insights. The airport team can update IVRs instantly, making service more agile.
Recent adoption and success with Auto Dialer software in Hospitality
Lancaster
- Hospitality
- Medium
Adara used travel-intent data and Samba TV audiences to help Lancaster, Pennsylvania, target World Cup fans and travelers near Philadelphia and New York. The campaign ran... programmatic display ads to boost hotel bookings during the 2026 FIFA World Cup. In ten weeks, it drove thousands of site visits, 257 observed hotel bookings, 4,563 enriched bookings, and over $2 million in revenue. The campaign continues as demand grows for the tournament.
Recent adoption and success with Auto Dialer software in Utilities
A major utilities company
- Utilities
- Large
USA
Mindful helped a major utilities company improve customer satisfaction by reducing hold times. The company used virtual hold and callback... technology to let customers wait for a callback instead of staying on the line. Customers were willing to wait up to 20 minutes for a callback, compared to just 10 minutes on traditional hold. This change led to higher CSAT and NPS scores. The solution gave customers more control and improved their experience.
Top-tier Canadian hospital
- Hospital & Health Care
- Large
Canada
RingCX and AI Quality Management helped a top-tier Canadian hospital save 73 hours each day in its medical imaging contact center. The hospital automated... patient communications and eliminated data silos. This led to a 25% reduction in average handle time and a 75% drop in patient call complaints. New hire onboarding time fell by 40%. The hospital improved both staff efficiency and patient experience with RingCentral's solutions.
