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Auto Dialer Software 2021: Buyer’s Guide

Learn what are Auto Dialers and how to choose the right Auto Dialers

Updated By Cuspera

Last updated: Feb 18, 2021

Top Software

Phoneburner

Power Dialer Lead Engagement Software Solution

4.75

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Phoneburner Icon

Phoneburner

23.73
★★★★★
★★★★★
Power Dialer Lead Engagement Software Solution

Phoneburner is a power dialer software that helps to turn leads into live conversations. It dials leads 4x faster and maximizes live conversations. It helps to increase sales and revenue and enhance customer relationships.

Phoneburner helps salespeople be smarter, better organized, and more productive on the phone, with functionality and ease-of-use. It is committed to the users by engaging, supporting, and connecting one-to-one.

Phoneburner features that help to create more conversations, opportunities, and sales include dial faster, smarter and delay-free, manage contact and call campaigns, reach prospects with remote dialing, increase live answers with local caller IDs, boost outreach efforts with SMS and many more.

Testimonials

KEVIN BIAGI

Sales Manager and Franchisee

Unishippers

Phoneburner Icon
Highlights
Top Processes : Sales call management,Communication management,Engagement management
Top Features : Recording,Personalization,Alerts: popups & Notifications

Vendor: Phoneburner

Founded: 2008

Company Size: 11-50

HQ Location: 1968 S. Coast Hwy, Suite 1800 Laguna Beach, CA 92651

Financials: Private

Voiptime Cloud

All-in-One Cloud Contact Center Solution enabling highest agent productivity and improved customer engagement

4.70

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Voiptime Cloud Icon

Voiptime Cloud

23.51
★★★★★
★★★★★
All-in-One Cloud Contact Center Solution enabling highest agent productivity and improved customer engagement

Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships.

Voiptime helps to grow and sustain the business by monitoring current agent activity and call campaign progress in real-time mode, customize client cards and distribute leads between projects, all-encompassing reporting, select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic and more.

Some of its features include optimizing customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups, construct IVR scripts to improve caller navigation and help the customers reach the right agent or department, provide the agents with access to all necessary customer-related information from our client cards or their CRM system and many more.

Testimonials



Martin W

Telesales Company

Voiptime Cloud Icon
Highlights
Top Processes : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Templates

Vendor: Voiptime

Founded: 2009

Company Size: 51-200

HQ Location: Denver, Colorado

Financials: Private

Velocify LeadManager

Sales engagement platform that integrates the right mix of communications to help reps

4.49

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Velocify LeadManager Icon

Velocify LeadManager

22.45
★★★★★
★★★★★
Sales engagement platform that integrates the right mix of communications to help reps

Velocify LeadManager is a lead management software that helps sales professionals automate routine tasks, improve productivity, close on deals faster, and run analytical reports to generate better insights.

The primary features of the platform includes sales dialing, triggered & unlimited communication, pipeline accuracy, data trend visualization, lead source analysis and content strategy optimization. It also provides industry-specific and custom workflows, communication templates and predefined sales actions.

The tool connects and integrates to data from multiple lead source providers, including website lead forms and marketing automation systems. The collected data is used by the system to identify prospect leads entering the system and run an automated consolidation to avoid duplication of records. It also computes the lead scores based on varied attributes to prioritize lead distribution.

Testimonials

A.J. Franchi

Chief Information Officer

Gold Star Mortgage Financial Group

Velocify LeadManager Icon
Highlights
Top Processes : Lead management,Engagement management,Engaging and following up
Top Features : Recording,Alerts: popups & Notifications,Personalization

Vendor: ICE Mortgage Technology

Company Size: 501-1000

HQ Location: Pleasanton, California

Callback Tracker

Lead Generation Software, enabling better lead engagement using voice, live chat, text message, and email.

4.41

Read Reviews
Callback Tracker Icon

Callback Tracker

22.06
★★★★★
★★★★★
Lead Generation Software, enabling better lead engagement using voice, live chat, text message, and email.

Callback Tracker is a Sales Engagement tool that helps to engage with the sales leads using voice, live chat, text message, and email. It helps increase sales and revenue, acquire customers, and enter new markets.

It also helps by increasing website conversions and sales with a call to action button, call forwarding from the websites, call scheduling using callback widget, callback via multi-channels, and so on.

Some of its features include AI to track and organize the conversations, call recording, custom settings, text and email notifications, Google Analytics Dashboard to see graphs and analyze the data, and more.

Testimonials

Freddie D

CEO/President

Callback Tracker Icon
Highlights
Top Processes : Sales call management,Call recording,Communication management
Top Features : Widgets,Recording,Dashboard

Vendor: BBG Solutions

Company Size: NA

HQ Location: Los Angeles, CA, US

Megacall

Boost your business with virtual telephony and discover all its advantages

4.39

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Megacall Icon

Megacall

21.94
★★★★★
★★★★★
Boost your business with virtual telephony and discover all its advantages

Megacalls a Sales Engagement platform is a customized virtual switchboard that allow to connect all the offices through the virtual telephony with significant cost savings. It helps to launch new products and increase sales and revenue.

Megacalls helps to boost the business with virtual telephony and discover all its advantages. It includes benefits such as national and international virtual numbering, answering machine, call transfer, voicemail and much more.

Its features include instant access, manage all of the services features in the cloud, safe and confidential calls with voice encryption, call forwarding, call recording, simultaneous call and plenty more.

Megacall Icon
Highlights

Vendor: Phoenix Solutions

Company Size: 11-50

HQ Location: Camino de las Cañadas nº 1D Portal 4, Centro de Negocios Martin Buendia, 1ª planta Oficina 4, Mijas Costa, Málaga 29649, ES

Financials: Private

SpitFire Dialers

Contact Center Software Offering CLOUD, PREMISE OR HYBRID CALL CENTER SOLUTIONS

4.35

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SpitFire Dialers Icon

SpitFire Dialers

21.76
★★★★★
★★★★★
Contact Center Software Offering CLOUD, PREMISE OR HYBRID CALL CENTER SOLUTIONS

SpitFire Dialers is a Contact Center Software that offers cloud, premise or hybrid call center solutions. It provides a solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer that uses the web interface for making calls while the software is installed on the client’s server.

SpitFire allows clients to manually set the call rate frequency and accordingly speed up or slow down the call rate, based on the number of agents available for the day or the number of working hours available. The tool displays the complete information stored for the contact on a web interface with the flexibility to run multiple campaigns through a single screen. It also supports manual dialing wherein an agent can enter a telephone number and connect with a particular contact at any time. It offers call transferring capability through which agents can transfer the call to other agents or a supervisor.

SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools needed to launch inbound, outbound or blended campaigns. The SpitFire Enterprise system has 6 dialer modes: Predictive, Fixed Rate, Quick Connect, Preview, Manual, and Click to Dial. It seamlessly integrates with both web-based and Windows CRM’s.

SpitFire Dialers Icon
Highlights
Top Processes : Helpdesk management,Sales call management,Conference call management
Top Features : Recording,Predictive dialer

Vendor: OPC Marketing

Company Size: 11-50

Financials: Private

Sales Sling

Sales Engagement tool that convert more leads to sales

4.32

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Sales Sling Icon

Sales Sling

21.58
★★★★★
★★★★★
Sales Engagement tool that convert more leads to sales

Sales Sling is a cloud auto dialer and lead management software designed for sales professionals and call center to help monitor and manage employees.

The cloud based software primarily features call recording, smart dispositions, call conferencing, call barging and whispering, predictive auto dialer App, Leaderboards, call reporting, call time restrictions, appointment setting and local presense dialling. It also provides daily stats on calls and agent ranking based on KPIs like number of sales closed, number of calls, conversion ratio etc., and list & graph reporting.

The tool has an integrated web phone which connects directly with the dialer, enabling the associates to connect to the inbound calls from any location. The appointment board records and displays all the scheduled client meets and updates it on a real-time basis.

Sales Sling Icon
Highlights
Top Processes : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Gamification

Vendor: SalesSling.com

Company Size: NA

Financials: NA

CallFire

Texting and Calling Solutions that Help You Reach More Customers

4.48

Read Reviews
CallFire Icon

CallFire

22.40
★★★★★
★★★★★
Texting and Calling Solutions that Help You Reach More Customers

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. It specializes in helping local businesses grow and retain their revenue through proactive outreach and engagement.

CallFire main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API. It provides agents with all customer history and notes in one interface by integrating with CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting.

CallFire record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees. It provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes.

Testimonials

Darren Wigfield

Darren for Delegate

CallFire Icon
Highlights
Top Processes : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,Personalization,Alerts: popups & Notifications

Vendor: Callfire

Founded: 2004

Company Size: 101-250

HQ Location: 1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Financials: Series A

Talkdesk

Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

4.46

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Talkdesk Icon

Talkdesk

22.31
★★★★★
★★★★★
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

Testimonials

Megan Miles

Customer Service Manager

Zumiez

Talkdesk Icon
Highlights
Top Processes : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Personalization

Vendor: Talkdesk

Founded: 2011

Company Size: 501-1000

HQ Location: 535 Mission Street, 12th Floor, San Francisco, CA 94105

Financials: Series B

Convoso contact center

Convoso | The Secret to Profitable Dialing

4.43

Read Reviews
Convoso contact center Icon

Convoso contact center

22.13
★★★★★
★★★★★
Convoso | The Secret to Profitable Dialing

Convoso contact center is an all-in-one contact center platform that generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialling modes along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically.

The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.

As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads.

Convoso contact center Icon
Highlights
Top Processes : Helpdesk management,Workflow management,Engagement management
Top Features : Dashboard,Recording,Gamification

Vendor: Convoso

Company Size: 11-50

HQ Location: 5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Financials: Private

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Auto Dialer Buyer's Guide

In this section, you will find

What is Auto Dialer Software?

What is Auto Dialer Software?

Auto Dialer

An autodialer or automatic phone dialer is a special type of outbound dialer software that helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, promotional message, advisory message, ask for an IVR input, and more. Placing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process. An auto dialer significantly increases a company’s sales as it can make more calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales

Which of these 38 Auto Dialer software fit your needs?

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38 Auto Dialer Software

ChaseData Call Center

DESIGNED TO PRODUCE BETTER CALL CENTER RESULTS - FASTER -ChaseData Call Center

4.78

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ChaseData Call Center Icon

ChaseData Call Center

4.78
★★★★★
★★★★★
DESIGNED TO PRODUCE BETTER CALL CENTER RESULTS - FASTER -ChaseData Call Center
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Predictive dialer,Dashboard
ChaseData Call Center Icon

Vendor: ChaseData Corp

Company Size: 11-50

HQ Location: 8201 Peters Road, Suite 1000, Plantation, FL 33324, US

Phoneburner

Power Dialer Lead Engagement Software Solution

4.75

Read Reviews
Phoneburner Icon

Phoneburner

4.75
★★★★★
★★★★★
Power Dialer Lead Engagement Software Solution

Phoneburner is a power dialer software that helps to turn leads into live conversations. It dials leads 4x faster and maximizes live conversations. It helps to increase sales and revenue and enhance customer relationships.

Highlights
Top Business Usecases : Sales call management,Communication management,Engagement management
Top Features : Recording,Personalization,Alerts: popups & Notifications
Phoneburner Icon

Vendor: Phoneburner

Founded: 2008

Company Size: 11-50

HQ Location: 1968 S. Coast Hwy, Suite 1800 Laguna Beach, CA 92651

Financials: Private

Voiptime Cloud

All-in-One Cloud Contact Center Solution enabling highest agent productivity and improved customer engagement

4.70

Read Reviews
Voiptime Cloud Icon

Voiptime Cloud

4.70
★★★★★
★★★★★
All-in-One Cloud Contact Center Solution enabling highest agent productivity and improved customer engagement

Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Templates
Voiptime Cloud Icon

Vendor: Voiptime

Founded: 2009

Company Size: 51-200

HQ Location: Denver, Colorado

Financials: Private

Ricochet360

All-In-One Dialer, CRM.....

4.62

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Ricochet360 Icon

Ricochet360

4.62
★★★★★
★★★★★
All-In-One Dialer, CRM.....
Highlights
Top Business Usecases : Engagement management,Sales call management,Lead management
Top Features : Recording,Gamification
Ricochet360 Icon

Vendor: Speed to Contact

Company Size: 11-50

HQ Location: El Segundo, CA, US

Velocify LeadManager

Sales engagement platform that integrates the right mix of communications to help reps

4.49

Read Reviews
Velocify LeadManager Icon

Velocify LeadManager

4.49
★★★★★
★★★★★
Sales engagement platform that integrates the right mix of communications to help reps

Velocify LeadManager is a lead management software that helps sales professionals automate routine tasks, improve productivity, close on deals faster, and run analytical reports to generate better insights.

Highlights
Top Business Usecases : Lead management,Engagement management,Engaging and following up
Top Features : Recording,Alerts: popups & Notifications,Personalization
Velocify LeadManager Icon

Vendor: ICE Mortgage Technology

Company Size: 501-1000

HQ Location: Pleasanton, California

DialersPro Predictive Dialer

DialersPro - Predictive Dialer and Leads Management

4.47

Read Reviews
DialersPro Predictive Dialer Icon

DialersPro Predictive Dialer

4.47
★★★★★
★★★★★
DialersPro - Predictive Dialer and Leads Management
Highlights
Top Business Usecases : Lead management,Helpdesk management,Telemarketing
Top Features : Predictive dialer
DialersPro Predictive Dialer Icon

Vendor: DialersPro

Company Size: NA

HQ Location: 31125 Via Colinas #903 Westlake Village, CA 91362

Callback Tracker

Lead Generation Software, enabling better lead engagement using voice, live chat, text message, and email.

4.41

Read Reviews
Callback Tracker Icon

Callback Tracker

4.41
★★★★★
★★★★★
Lead Generation Software, enabling better lead engagement using voice, live chat, text message, and email.

Callback Tracker is a Sales Engagement tool that helps to engage with the sales leads using voice, live chat, text message, and email. It helps increase sales and revenue, acquire customers, and enter new markets.

Highlights
Top Business Usecases : Sales call management,Call recording,Communication management
Top Features : Widgets,Recording,Dashboard
Callback Tracker Icon

Vendor: BBG Solutions

Company Size: NA

HQ Location: Los Angeles, CA, US

Megacall

Boost your business with virtual telephony and discover all its advantages

4.39

Read Reviews
Megacall Icon

Megacall

4.39
★★★★★
★★★★★
Boost your business with virtual telephony and discover all its advantages

Megacalls a Sales Engagement platform is a customized virtual switchboard that allow to connect all the offices through the virtual telephony with significant cost savings. It helps to launch new products and increase sales and revenue.

Highlights
Megacall Icon

Vendor: Phoenix Solutions

Company Size: 11-50

HQ Location: Camino de las Cañadas nº 1D Portal 4, Centro de Negocios Martin Buendia, 1ª planta Oficina 4, Mijas Costa, Málaga 29649, ES

Financials: Private

VHT Callback

VHT | Voice and Digital Callback Solutions

4.38

Read Reviews
VHT Callback Icon

VHT Callback

4.38
★★★★★
★★★★★
VHT | Voice and Digital Callback Solutions
Highlights
Top Business Usecases : Customer feedback management,Contact list management,Helpdesk management
Top Features : Alerts: popups & Notifications,Dashboard,Feedback surveys
VHT Callback Icon

Vendor: VHT

Company Size: 51-200

HQ Location: 3875 Embassy Pkwy #350, Akron, Ohio 44333, US

PIMS Predictive Dialer

Pimsware | Predictive Dialer and Debt Collection Software

4.36

Read Reviews
PIMS Predictive Dialer Icon

PIMS Predictive Dialer

4.36
★★★★★
★★★★★
Pimsware | Predictive Dialer and Debt Collection Software
Highlights
Top Business Usecases : Helpdesk management,Call searching,Sales call management
PIMS Predictive Dialer Icon

Vendor: Pimsware

Company Size: 11-50

HQ Location: 11720 Amber Park Drive, Suite 160 Alpharetta, GA 30009

SpitFire Dialers

Contact Center Software Offering CLOUD, PREMISE OR HYBRID CALL CENTER SOLUTIONS

4.35

Read Reviews
SpitFire Dialers Icon

SpitFire Dialers

4.35
★★★★★
★★★★★
Contact Center Software Offering CLOUD, PREMISE OR HYBRID CALL CENTER SOLUTIONS

SpitFire Dialers is a Contact Center Software that offers cloud, premise or hybrid call center solutions. It provides a solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer that uses the web interface for making calls while the software is installed on the client’s server.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Conference call management
Top Features : Recording,Predictive dialer
SpitFire Dialers Icon

Vendor: OPC Marketing

Company Size: 11-50

Financials: Private

Sales Sling

Sales Engagement tool that convert more leads to sales

4.32

Read Reviews
Sales Sling Icon

Sales Sling

4.32
★★★★★
★★★★★
Sales Engagement tool that convert more leads to sales

Sales Sling is a cloud auto dialer and lead management software designed for sales professionals and call center to help monitor and manage employees.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Gamification
Sales Sling Icon

Vendor: SalesSling.com

Company Size: NA

Financials: NA

CallTools

World’s Fastest Growing Call Center Software...

4.68

Read Reviews
CallTools Icon

CallTools

4.68
★★★★★
★★★★★
World’s Fastest Growing Call Center Software...
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Predictive dialer,Recording,Dashboard
CallTools Icon

Vendor: Call Tools

Company Size: 11-50

HQ Location: 16842 Von Karman Suite 475, Irvine, CA 92606, US

Financials: NA

CloudTalk

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

4.54

Read Reviews
CloudTalk Icon

CloudTalk

4.54
★★★★★
★★★★★
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Personalization,Dashboard
CloudTalk Icon

Vendor: CloudTalk

Company Size: 11-50

HQ Location: New York City, New York

Financials: Seed

CallFire

Texting and Calling Solutions that Help You Reach More Customers

4.48

Read Reviews
CallFire Icon

CallFire

4.48
★★★★★
★★★★★
Texting and Calling Solutions that Help You Reach More Customers

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. It specializes in helping local businesses grow and retain their revenue through proactive outreach and engagement.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,Personalization,Alerts: popups & Notifications
CallFire Icon

Vendor: Callfire

Founded: 2004

Company Size: 101-250

HQ Location: 1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Financials: Series A

Talkdesk

Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

4.46

Read Reviews
Talkdesk Icon

Talkdesk

4.46
★★★★★
★★★★★
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Personalization
Talkdesk Icon

Vendor: Talkdesk

Founded: 2011

Company Size: 501-1000

HQ Location: 535 Mission Street, 12th Floor, San Francisco, CA 94105

Financials: Series B

Convoso contact center

Convoso | The Secret to Profitable Dialing

4.43

Read Reviews
Convoso contact center Icon

Convoso contact center

4.43
★★★★★
★★★★★
Convoso | The Secret to Profitable Dialing

Convoso contact center is an all-in-one contact center platform that generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialling modes along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically.

Highlights
Top Business Usecases : Helpdesk management,Workflow management,Engagement management
Top Features : Dashboard,Recording,Gamification
Convoso contact center Icon

Vendor: Convoso

Company Size: 11-50

HQ Location: 5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Financials: Private

Dialpad Sell

Sales enablement tool that leverages AI and help sales team close more deals

4.41

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Dialpad Sell Icon

Dialpad Sell

4.41
★★★★★
★★★★★
Sales enablement tool that leverages AI and help sales team close more deals

DialpadSell is a cloud-based business phone solution software for sales teams to increase revenue through sales communications.

Highlights
Top Business Usecases : Sales call management,Helpdesk management,Call analytics
Top Features : Recording,Voice transcription,Dashboard
Dialpad Sell Icon

Vendor: Dialpad

Founded: 2011

Company Size: 251-500

HQ Location: 100 California St, Fifth Floor, San Francisco, California 94111, US

Financials: Series D

TCN

Cloud-Based Call Center Software Solutions & Phone systems

4.25

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TCN Icon

TCN

4.25
★★★★★
★★★★★
Cloud-Based Call Center Software Solutions & Phone systems

TCN is a cloud-based call center software and telemarketing phone systems that scale and flex to meet the business needs. It is used by enterprises, contact centers, BPOs, and collection agencies. It helps to enhance customer relationships and acquire customers.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard
TCN Icon

Vendor: TCN

Company Size: 101-250

HQ Location: 162 N. 400 E. B-200 St. George, UT 84770

Genesys PureConnect

Genesys | all-in-one omnichannel contact center and communications solution

4.25

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Genesys PureConnect Icon

Genesys PureConnect

4.25
★★★★★
★★★★★
Genesys | all-in-one omnichannel contact center and communications solution

Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.

Highlights
Top Business Usecases : Sales call management,Helpdesk management,Call recording
Top Features : Recording,Alerts: popups & Notifications,Personalization
Genesys PureConnect Icon

Vendor: Genesys

Founded: 1990

Company Size: 5001-10000

HQ Location: 2001 Junipero Serra BlvdDaly City, CA 94014, USA

Financials: M&A

3CLogic Cloud Call Center

Provide the highest standard of customer service

4.16

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3CLogic Cloud Call Center Icon

3CLogic Cloud Call Center

4.16
★★★★★
★★★★★
Provide the highest standard of customer service
Highlights
Top Business Usecases : Helpdesk management,Social media analytics,Social media management
Top Features : Dashboard,Recording
3CLogic Cloud Call Center Icon

Vendor: 3CLogic

Company Size: 101-250

HQ Location: 3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Financials: Series B

FastCall

Sales engagement software built for Salesforce, offering Phone, SMS, Mobile, Video, and Screen Share capabilities providing increase productivity & revenue potential.

4.16

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FastCall Icon

FastCall

4.16
★★★★★
★★★★★
Sales engagement software built for Salesforce, offering Phone, SMS, Mobile, Video, and Screen Share capabilities providing increase productivity & revenue potential.

Fastcall is a sales engagement platform. It is a phone, SMS, mobile, and video dialer built for Salesforce that increases the productivity and revenue potential by automating manual CRM tasks.

Highlights
Top Business Usecases : Sales call management,Call recording,Contact list management
Top Features : Recording,Personalization
FastCall Icon

Vendor: FastCall

Company Size: 1-10

HQ Location: Hollywood, CA

Financials: Seed

Five9

Leading Cloud Contact Center Platform for the Digital Enterprise

4.11

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Five9 Icon

Five9

4.11
★★★★★
★★★★★
Leading Cloud Contact Center Platform for the Digital Enterprise

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Sales call management
Top Features : Recording,Personalization,Dashboard
Five9 Icon

Vendor: five9

Founded: 2001

Company Size: 501-1000

HQ Location: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Financials: IPO

NICE inContact

Make it easy for contact centers to transform one-on-one experiences.

4.06

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NICE inContact

4.06
★★★★★
★★★★★
Make it easy for contact centers to transform one-on-one experiences.
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Engagement management
Top Features : Recording,Dashboard,Personalization
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Vendor: Nice

Company Size: 5001-10000

HQ Location: 221 River St, Hoboken, New Jersey 07030, US

Financials: IPO