Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Improve Internal Communications are the most popular business priorities peers achieved using CloudTalk.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Conference Call Management , as the business use cases that they have been most satisfied while using CloudTalk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...Our company makes explanatory videos worldwide and we were looking for simple call center software where we would be able to handle all calls from our customers and also make some outbound prospecting calls...." Peer review by Oliver B, Customer success team |
| Call Recording with Phone Calls and Mobile |
4.98/5 ★ |
"...Its features include: Automatic call recordings that are logged on contact profiles Personalized greetings and voicemails so your customers will always have a response even when you're not available via phone ..." 12 Essential Customer Success Tools for Every Budget |
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.95/5 ★ |
"...- integration with CRM tools - conference calls - custom reports - Automatic Call Distribution. ...." Peer review by KatarÃna K., Performace manager, Marketing and Advertising |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...Our company makes explanatory videos worldwide and we were looking for simple call center software where we would be able to handle all calls from our customers and also make some outbound prospecting calls...." Peer review by Oliver B, Customer success team |
|
| Call Recording with Phone Calls and Mobile |
4.98/5 ★ |
"...Its features include: Automatic call recordings that are logged on contact profiles Personalized greetings and voicemails so your customers will always have a response even when you're not available via phone ..." 12 Essential Customer Success Tools for Every Budget |
|
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.95/5 ★ |
"...- integration with CRM tools - conference calls - custom reports - Automatic Call Distribution. ...." Peer review by KatarÃna K., Performace manager, Marketing and Advertising |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these CloudTalk use cases fit your Contact Center Software needs.
Case Studies
| COMPANY | CASE STUDIES |
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Case Study SurglogsRead More |
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Case Study RodeoRead More |
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Case Study BoatAroundRead More |
Popular Business Setting
for CloudTalk
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Construction
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used CloudTalk to Acquire customers and Improve internal communications
CloudTalk Alternatives
Peer and Expert Opinion on Features
for CloudTalk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (56) |
| Personalization | Read Reviews (26) |
| Dashboard | Read Reviews (26) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (56) |
| Personalization | Read Reviews (26) |
| Dashboard | Read Reviews (26) |
IT and Other Capabilities
for CloudTalk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (120) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (120) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (45) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (236) |
| Chat Support | Read Reviews (24) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (45) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (236) |
| Chat Support | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for CloudTalk
Overall Risk Meter
Top Failure Risks for CloudTalk
Vendor Profile Details
Company Name
CloudTalk
Company Website
https://www.cloudtalk.io/HQ Location
New York City, New York
Employees
11-50
Social
Financials
Seed
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