CloudTalk Overview
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Improve Internal Communications are the most popular business priorities peers achieved using CloudTalk.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Conference Call Management , as the business use cases that they have been most satisfied while using CloudTalk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...What is more, CloudTalk can be easily integrated with CRM, helpdesks and other platforms, making it a comprehensive customer support software...." Customer Support Software - 13 tools to have happier customers |
| Call Recording with Phone Calls and Mobile |
4.98/5 ★ |
"...Its features include: Automatic call recordings that are logged on contact profiles Personalized greetings and voicemails so your customers will always have a response even when you're not available via phone ..." 12 Essential Customer Success Tools for Every Budget |
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.95/5 ★ |
"...Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...What is more, CloudTalk can be easily integrated with CRM, helpdesks and other platforms, making it a comprehensive customer support software...." Customer Support Software - 13 tools to have happier customers |
|
| Call Recording with Phone Calls and Mobile |
4.98/5 ★ |
"...Its features include: Automatic call recordings that are logged on contact profiles Personalized greetings and voicemails so your customers will always have a response even when you're not available via phone ..." 12 Essential Customer Success Tools for Every Budget |
|
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.95/5 ★ |
"...Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others...." Peer review |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these CloudTalk use cases fit your Contact Center Software needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study SurglogsRead More |
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Case Study MyFlooringRead More |
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Case Study BoatAroundRead More |
Frequently Asked Questions(FAQ)
for CloudTalk
What is CloudTalk?
What is CloudTalk used for?
What are the top features of CloudTalk?
Who uses CloudTalk?
What are CloudTalk alternatives?
Where is CloudTalk located?
Popular Business Setting
for CloudTalk
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Construction
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used CloudTalk to Acquire customers and Improve internal communications
CloudTalk Alternatives
Peer and Expert Opinion on Features
for CloudTalk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (56) |
| Personalization | Read Reviews (26) |
| Dashboard | Read Reviews (26) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (56) |
| Personalization | Read Reviews (26) |
| Dashboard | Read Reviews (26) |
IT and Other Capabilities
for CloudTalk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (120) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (120) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (45) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (236) |
| Chat Support | Read Reviews (24) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (45) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (236) |
| Chat Support | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for CloudTalk
Overall Risk Meter
Top Failure Risks for CloudTalk
Vendor Profile Details
Company Name
CloudTalk
Company Website
https://www.cloudtalk.io/HQ Location
New York City, New York
Employees
11-50
Social
Financials
Seed
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