CloudTalk Overview
CloudTalk revolutionizes call center operations with its AI-driven software, enabling seamless integration with essential business tools. This platform excels in providing local numbers and superior call quality, ensuring businesses can connect with clients globally without compromising communication standards. Its AI Conversation Intelligence offers insightful analytics, allowing revenue teams to focus on impactful tasks. The software's adaptability is evident as it plugs into existing systems, enhancing functionality without the need for dramatic overhauls. CloudTalk's unique approach transforms traditional phone systems, making calls not just efficient but enjoyable, a surprising twist in the contact center landscape.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Conference Call Management, as the business use cases that they have been most satisfied with while using CloudTalk.
Business Priorities
Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using CloudTalk.
CloudTalk Use-Cases and Business Priorities: Customer Satisfaction Data
CloudTalk works with different mediums / channels such as Phone Calls. Mobile. Offline etc.
CloudTalk's features include Recording, Personalization, and Dashboard. and CloudTalk support capabilities include Phone Support, Email Support, 24/7 Support, etc. also CloudTalk analytics capabilities include Custom Reports, and Analytics.
Reviews
"...- integration with CRM tools - conference calls - custom reports - Automatic Call Distribution...." Peer review by KatarĂna K, Performance Specialist
CloudTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.
Popular Business Setting
for CloudTalk
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Construction
Popular in
- Small Business
- Mid Market
- Enterprise
CloudTalk is popular in Marketing And Advertising, Information Technology And Services, and Construction and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on CloudTalk Use Cases
What Are the key features of CloudTalk for Helpdesk Management?
How can CloudTalk enhance your Call Recording process?
What Are the key features of CloudTalk for Contact List Management?
How does CloudTalk address your Tracking & Monitoring Communications Challenges?
22+ more Business Use Cases
16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
Case Study Surglogs
CASE STUDY MyHeritage
Case Study Andreas Kloss Marketing
Case Study BoatAround
Case Study MyFlooring
Case Study Rodeo
Video
Hitting your targets takes more than just a phone line
Frequently Asked Questions(FAQ)
for CloudTalk
What is CloudTalk?
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
What is CloudTalk used for?
What are the top features of CloudTalk?
Who uses CloudTalk?
What are CloudTalk alternatives?
Where is CloudTalk located?
Peers used CloudTalk for helpdesk management and call recording
CloudTalk Competitors
CloudTalk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
CloudTalk Integrations
CloudTalk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for CloudTalk
Software Failure Risk Guidance
?for CloudTalk
Overall Risk Meter
Top Failure Risks for CloudTalk
CloudTalk s.r.o News
Releases: CloudTalk-io/cloudtalk-diagnostic-test
Releases: CloudTalk-io/cloudtalk-diagnostic-test
CloudTalk s.r.o Profile
Company Name
CloudTalk s.r.o
Company Website
https://www.cloudtalk.io/HQ Location
New York City, New York
Employees
11-50
Social
Financials
SEED
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