CloudTalk: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: CloudTalk
Brand: CloudTalk
Rating: 4.54 (1026 reviews)

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(1026)

Product and Vendor News

Releases: CloudTalk-io/cloudtalk-diagnostic-test 23/05/2025

Customer stories

CloudTalk helped Splitty improve customer support productivity. Splitty used CloudTalk's call monitoring, warm transfer, and mobile and desktop app features. The team made over 8,500 inbound and outbound calls. They spent more than 40,000 minutes on the phone with clients. Splitty used 6 phone numbers to support global operations.
CloudTalk helped IMS reduce spam labeling across hundreds of outbound numbers. IMS used CloudTalk's AI business phone system and spam remediation features. The solution improved call deliverability and protected their caller ID reputation. IMS benefited from advanced call analytics and number management tools. This led to better outreach and fewer calls marked as spam.
CloudTalk used its AI voice agents to target long-tail leads. The company achieved a 17× return on investment with this solution. CloudTalk's AI business phone system helped automate outreach and improve efficiency. The platform enabled 24/7 engagement and better lead qualification. This led to more sales opportunities and higher productivity.
CloudTalk helped Getrodeo.io improve its call center operations. Getrodeo.io used CloudTalk's analytics, call statistics, click-to-call, and call recording features. The company made over 1,420 inbound and outbound calls. They spent more than 3,000 minutes on the phone with clients. Getrodeo.io used more than 3 phone numbers for customer support. CloudTalk made their project management support more efficient.
CloudTalk helped My Mortgage Finder move from manual dialing to over 100 calls per agent each day. The company faced slowdowns from old phone systems and no integration as they grew to 30+ employees and 100+ daily mortgage inquiries. CloudTalk enabled them to scale outbound calls and cut training and call review time in half. The team now works fully remote, with full integration and improved operations.
CloudTalk helped LKN Strategies Inc., a healthcare consulting BPO, cut call abandonment by 40%. The company replaced its outdated phone system with CloudTalk, gaining automated call routing, CRM integration, and real-time analytics. Agent utilization rose by 30%, and first-call resolution improved by 20%. CloudTalk’s cloud-based platform enabled remote teams, ensured HIPAA compliance, and reduced telephony costs. LKN Strategies now delivers faster, more efficient client service across sales, support, and operations.

Product Business Settings

CloudTalk is popular in Marketing And Advertising, Information Technology And Services, and Construction industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation

CRM

Other Demand Generation

Help Desk

CloudTalk Product Overview

CloudTalk revolutionizes call center operations with its AI-driven software, enabling seamless integration with essential business tools. This platform excels in providing local numbers and superior call quality, ensuring businesses can connect with clients globally without compromising communication standards. Its AI Conversation Intelligence offers insightful analytics, allowing revenue teams to focus on impactful tasks. The software's adaptability is evident as it plugs into existing systems, enhancing functionality without the need for dramatic overhauls. CloudTalk's unique approach transforms traditional phone systems, making calls not just efficient but enjoyable, a surprising twist in the contact center landscape.

How satisfied the customers are with CloudTalk use-cases

Reviews

"...It records our calls which lets us use it for training and helps keep track of our stats...." Peer review by G2 User

CloudTalk Customer Insights, Testimonials and Case Studies

How does CloudTalk address your Helpdesk Management Challenges?

CloudTalk is a cloud-based call center software that integrates with popular CRM and helpdesk solutions, enabling businesses to automate call processes and improve customer interactions. CloudTalk helps streamline operations, saving time for better customer support and business growth. The platform's primary limitation is that it is a paid solution.

"...CloudTalk is a call center system with many handy features...." 6 Tried and Tested Ways to Improve Customer Experience

Read Reviews

How efficiently Does CloudTalk manage your Call Recording?

How does CloudTalk facilitate Contact List Management?

How can CloudTalk optimize your Tracking & Monitoring Communications Workflow?

What is CloudTalk?

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

What is CloudTalk used for?

CloudTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Helpdesk Management, Call Recording and Conference Call Management .

What are the top features of CloudTalk?

Recording, Personalization and Dashboard are some of the top features of CloudTalk.

Who uses CloudTalk?

CloudTalk is used by Marketing And Advertising, Information Technology And Services and Construction among other industries.

What are CloudTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for CloudTalk.

Where is CloudTalk located?

CloudTalk is headquartered at New York City, New York.

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.