CloudTalk: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: CloudTalk
Brand: CloudTalk
Rating: 4.54 (1026 reviews)

4.54 5

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(1026)

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

CloudTalk Overview

CloudTalk revolutionizes call center operations with its AI-driven software, enabling seamless integration with essential business tools. This platform excels in providing local numbers and superior call quality, ensuring businesses can connect with clients globally without compromising communication standards. Its AI Conversation Intelligence offers insightful analytics, allowing revenue teams to focus on impactful tasks. The software's adaptability is evident as it plugs into existing systems, enhancing functionality without the need for dramatic overhauls. CloudTalk's unique approach transforms traditional phone systems, making calls not just efficient but enjoyable, a surprising twist in the contact center landscape.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Conference Call Management, as the business use cases that they have been most satisfied with while using CloudTalk.

Other use cases:

Contact List Management
Tracking & Monitoring Communications
Training & Onboarding
Workflow Management
Engagement Management
Telemarketing
Measuring Customer Satisfaction

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using CloudTalk.

Other priorities:

Increase Sales & Revenue
Enhance Customer Relationships
Launch New Products
Enter New Markets Internationally Or Locally

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CloudTalk Use-Cases and Business Priorities: Customer Satisfaction Data

CloudTalk works with different mediums / channels such as Phone Calls. Mobile. Offline etc.

CloudTalk's features include Recording, Personalization, and Dashboard. and CloudTalk support capabilities include Phone Support, Email Support, 24/7 Support, etc. also CloudTalk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We solved productivity problems with better monitoring and the call quality increased as well...." Peer review by G2 User

CloudTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.

Popular Business Setting

for CloudTalk

Top Industries

Marketing and Advertising
Information Technology and Services
Construction

Popular in

Small Business
Mid Market
Enterprise

CloudTalk is popular in Marketing And Advertising, Information Technology And Services, and Construction and is widely used by Small Business, Mid Market, and Enterprise.

CloudTalk Customer wins, Customer success stories, Case studies

How does CloudTalk address your Helpdesk Management Challenges?

CloudTalk is a cloud-based call center software that integrates with popular CRM and helpdesk solutions, enabling businesses to automate call processes and improve customer interactions. CloudTalk helps streamline operations, saving time for better customer support and business growth. The platform's primary limitation is that it is a paid solution.

"...Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify...." Peer review from CloudTalk

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How does CloudTalk facilitate Call Recording?

How does CloudTalk address your Contact List Management Challenges?

How does CloudTalk address your Tracking & Monitoring Communications Challenges?

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Alura - Education

CloudTalk helped Alura, a leading tech education company in Brazil, fix problems with their old phone system. Alura's remote teams support thousands of B2B clients. Before CloudTalk, they had daily c...omplaints about communication. After switching to CloudTalk, complaints dropped to zero. The solution improved reliability and made work easier for their customer experience teams.

Bit2Me - Financial Services

CloudTalk helped Bit2Me handle more inbound calls while keeping live, human phone support. Bit2Me used CloudTalk to automate call routing by language and monitor team performance in real time. They i...ntegrated CloudTalk with their CRM for smoother operations. Missed calls dropped from 80% to 14%. Average wait times fell from 20 minutes to 4 minutes.

Boataround - Travel And Tourism Industry

CloudTalk helped Boataround improve customer support for global boat rentals. Boataround used CloudTalk features like call statistics, agent reporting, voicemail, and call tagging. The company made o...ver 20,280 inbound and outbound calls. CloudTalk made it easier for Boataround to manage support for customers in more than 70 countries. The solution helped Boataround deliver better service and support to its users.

Capitalo - Financial Services

CloudTalk's AI Conversation Intelligence helped Capitalo, a financial education company, improve their sales processes. Capitalo used features like sentiment analysis and call transcription. With Clo...udTalk, Capitalo cut over 8 hours of work each week. They achieved an 83.3% boost in efficiency. The company operates globally and focuses on innovative trading strategies.

Catch Creation

CloudTalk helped Catch Creation improve customer support for their e-commerce business. The team faced big spikes in call volume and struggled with old software that could not scale. CloudTalk provid...ed features like call tags, whisper mode, and an analytics dashboard. This allowed Catch Creation to handle more calls without hiring more agents. The solution made customer service easier and more efficient.

CoachHub - Professional Training & Coaching

CloudTalk helped CoachHub improve customer support productivity. CoachHub used CloudTalk to handle over 3,700 inbound and outbound calls. Their agents spent more than 10,960 minutes on the phone with... clients. Key features used included voicemail, conference calls, emotion analytics, and the mobile app. CloudTalk supported CoachHub's global talent development platform.

Hitting your targets takes more than just a phone line

Frequently Asked Questions(FAQ)

for CloudTalk

What is CloudTalk?

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

What is CloudTalk used for?

CloudTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Helpdesk Management, Call Recording and Conference Call Management .