Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1089 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities peers achieved using CloudTalk.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Call Recording , Conference Call Management , as the business use cases that they have been most satisfied while using CloudTalk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.95/5

Read Reviews (101)

"...After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business. . ...." Peer review by Verified Reviewer, Media Production
Call Recording with Phone Calls and Mobile

4.98/5

Read Reviews (89)

"...Its really user friendly system that has many great functionalities (like recording your calls in both systems). ...." Peer review by Verified Reviewer, Non-Profit Organization Management
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.95/5

Read Reviews (36)

"...- integration with CRM tools - conference calls - custom reports - Automatic Call Distribution. ...." Peer review by Katarína K., Performace manager, Marketing and Advertising
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.95/5

Read Reviews (101)

"...After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business. . ...." Peer review by Verified Reviewer, Media Production
Call Recording with Phone Calls and Mobile

4.98/5

Read Reviews (89)

"...Its really user friendly system that has many great functionalities (like recording your calls in both systems). ...." Peer review by Verified Reviewer, Non-Profit Organization Management
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.95/5

Read Reviews (36)

"...- integration with CRM tools - conference calls - custom reports - Automatic Call Distribution. ...." Peer review by Katarína K., Performace manager, Marketing and Advertising

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1089 insights from peers and experts to help you assess how these CloudTalk use cases fit your Contact Center Software needs.

Case Studies

COMPANY CASE STUDIES
Case Study Surglogs

Learn how Surglogs used CloudTalk

Read More
Case Study Rodeo

Learn how Rodeo used CloudTalk

Read More
Case Study BoatAround

Learn how BoatAround used CloudTalk

Read More

Popular Business Setting

for CloudTalk

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used CloudTalk to Acquire customers and Improve internal communications

Peer and Expert Opinion on Features

for CloudTalk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.89/5

Read Reviews (64)
Dashboard

4.87/5

Read Reviews (28)
Personalization

3.91/5

Read Reviews (27)
FEATURES RATINGS AND REVIEWS
Recording

4.89/5

Read Reviews (64)
Dashboard

4.87/5

Read Reviews (28)
Personalization

3.91/5

Read Reviews (27)

IT and Other Capabilities

for CloudTalk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.92/5

Read Reviews (104)
Data Import

4.85/5

Read Reviews (128)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.92/5

Read Reviews (104)
Data Import

4.85/5

Read Reviews (128)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.90/5

Read Reviews (48)
Email Support

4.87/5

Read Reviews (17)
24/7 Support

4.83/5

Read Reviews (240)
Chat Support

4.55/5

Read Reviews (24)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.90/5

Read Reviews (48)
Email Support

4.87/5

Read Reviews (17)
24/7 Support

4.83/5

Read Reviews (240)
Chat Support

4.55/5

Read Reviews (24)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.84/5

Read Reviews (87)
Analytics

4.36/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.84/5

Read Reviews (87)
Analytics

4.36/5

Read Reviews (13)

Software Failure Risk Guidance

?

for CloudTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for CloudTalk

Vendor Profile Details

Company Name

CloudTalk

Company Website

https://www.cloudtalk.io/

HQ Location

New York City, New York

Employees

11-50

Social

Financials

Seed