CloudTalk Overview
This is a summary of the comprehensive capabilities and benefits of CloudTalk based on over 1026 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CloudTalk, Dialpad Ai Contact Center, Smiddle, Toky, Smart PBX, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CloudTalk is right for your needs? Our Cuspera AI engine can evaluate how CloudTalk fits your specific business needs, industry, and context. Get your personalized assessment report today.
CloudTalk supports business activities such as:
- Helpdesk Management
- Call Recording
- Conference Call Management
- Contact List Management
- Tracking & Monitoring Communications
CloudTalk can help you with many business goals, such as Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Enhance Customer Relationships, Launch New Products, etc. It can help manage these activities if you use Phone Calls Mobile Offline etc. for these needs. As a solution, CloudTalk's capabilities include Recording, Personalization, and Dashboard.
CloudTalk Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...let Pavel run a call center from a single office while maintaining local image by using local phone numbers...." Case Study BoatAround
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Improve Internal Communications are the most popular business priorities peers achieved using CloudTalk.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Conference Call Management , as the business use cases that they have been most satisfied while using CloudTalk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...let Pavel run a call center from a single office while maintaining local image by using local phone numbers...." Case Study BoatAround |
| Call Recording with Phone Calls and Mobile |
4.98/5 ★ |
"...The centralized platform allows enterprises to automatically record calls and listen to them from mobile devices for monitoring team performance...." Peer review |
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.95/5 ★ |
"...Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others. ..." 7 Best IVR Systems To Optimize Small Business 2019 Welp Magazine |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.95/5 ★ |
"...let Pavel run a call center from a single office while maintaining local image by using local phone numbers...." Case Study BoatAround |
|
| Call Recording with Phone Calls and Mobile |
4.98/5 ★ |
"...The centralized platform allows enterprises to automatically record calls and listen to them from mobile devices for monitoring team performance...." Peer review |
|
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.95/5 ★ |
"...Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others. ..." 7 Best IVR Systems To Optimize Small Business 2019 Welp Magazine |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these CloudTalk use cases fit your Contact Center Software needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study BoatAroundRead More |
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Case Study SurglogsRead More |
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Case Study RodeoRead More |
Frequently Asked Questions(FAQ)
for CloudTalk
What is CloudTalk?
What is CloudTalk used for?
What are the top features of CloudTalk?
Who uses CloudTalk?
What are CloudTalk alternatives?
Where is CloudTalk located?
Popular Business Setting
for CloudTalk
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Construction
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used CloudTalk to Acquire customers and Improve internal communications
CloudTalk Alternatives
Peer and Expert Opinion on Features
for CloudTalk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (56) |
| Personalization | Read Reviews (26) |
| Dashboard | Read Reviews (26) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (56) |
| Personalization | Read Reviews (26) |
| Dashboard | Read Reviews (26) |
IT and Other Capabilities
for CloudTalk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (120) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (120) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (45) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (236) |
| Chat Support | Read Reviews (24) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (45) |
| Email Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (236) |
| Chat Support | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (82) |
| Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for CloudTalk
Overall Risk Meter
Top Failure Risks for CloudTalk
Vendor Profile Details
Company Name
CloudTalk
Company Website
https://www.cloudtalk.io/HQ Location
New York City, New York
Employees
11-50
Social
Financials
SEED
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