CloudTalk Overview

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities peers achieved using CloudTalk.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Launch New Products
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Call Recording , Conference Call Management , as the business use cases that they have been most satisfied while using CloudTalk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.95/5

Read Reviews (102)

"...What is more, CloudTalk can be easily integrated with CRM, helpdesks and other platforms, making it a comprehensive customer support software...." Customer Support Software - 13 tools to have happier customers
Call Recording with Phone Calls and Mobile

4.98/5

Read Reviews (77)

"...Its features include: Automatic call recordings that are logged on contact profiles Personalized greetings and voicemails so your customers will always have a response even when you're not available via phone ..." 12 Essential Customer Success Tools for Every Budget
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.95/5

Read Reviews (36)

"...Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others...."
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.95/5

Read Reviews (102)

"...What is more, CloudTalk can be easily integrated with CRM, helpdesks and other platforms, making it a comprehensive customer support software...." Customer Support Software - 13 tools to have happier customers
Call Recording with Phone Calls and Mobile

4.98/5

Read Reviews (77)

"...Its features include: Automatic call recordings that are logged on contact profiles Personalized greetings and voicemails so your customers will always have a response even when you're not available via phone ..." 12 Essential Customer Success Tools for Every Budget
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.95/5

Read Reviews (36)

"...Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others...." Peer review

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these CloudTalk use cases fit your Contact Center Software needs.

Case Studies

COMPANY CASE STUDIES
Case Study Surglogs

Learn how Surglogs used CloudTalk

Read More
Case Study MyFlooring

CloudTalk has become MyFlooring’s primary way of connecting with existing and potential customers

Read More
Case Study BoatAround

Learn how BoatAround used CloudTalk

Read More

Frequently Asked Questions(FAQ)

for CloudTalk

What is CloudTalk?

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

What is CloudTalk used for?

CloudTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Helpdesk Management, Call Recording and Conference Call Management .

What are the top features of CloudTalk?

Recording, Personalization and Dashboard are some of the top features of CloudTalk.

Who uses CloudTalk?

CloudTalk is used by Marketing And Advertising, Information Technology And Services and Construction among other industries.

What are CloudTalk alternatives?

Dialpad Inbound Call Center, Smiddle, Toky and Smart PBX are popular alternatives for CloudTalk.

Where is CloudTalk located?

CloudTalk is headquartered at New York City, New York.

Popular Business Setting

for CloudTalk

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Construction

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used CloudTalk to Acquire customers and Improve internal communications

Peer and Expert Opinion on Features

for CloudTalk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.87/5

Read Reviews (56)
Personalization

3.88/5

Read Reviews (26)
Dashboard

4.88/5

Read Reviews (26)
FEATURES RATINGS AND REVIEWS
Recording

4.87/5

Read Reviews (56)
Personalization

3.88/5

Read Reviews (26)
Dashboard

4.88/5

Read Reviews (26)

IT and Other Capabilities

for CloudTalk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.92/5

Read Reviews (94)
Data Import

4.84/5

Read Reviews (120)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.92/5

Read Reviews (94)
Data Import

4.84/5

Read Reviews (120)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.91/5

Read Reviews (45)
Email Support

4.87/5

Read Reviews (17)
24/7 Support

4.83/5

Read Reviews (236)
Chat Support

4.55/5

Read Reviews (24)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.91/5

Read Reviews (45)
Email Support

4.87/5

Read Reviews (17)
24/7 Support

4.83/5

Read Reviews (236)
Chat Support

4.55/5

Read Reviews (24)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.85/5

Read Reviews (82)
Analytics

4.34/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.85/5

Read Reviews (82)
Analytics

4.34/5

Read Reviews (12)

Software Failure Risk Guidance

?

for CloudTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for CloudTalk

Vendor Profile Details

Company Name

CloudTalk

Company Website

https://www.cloudtalk.io/

HQ Location

New York City, New York

Employees

11-50

Social

Financials

Seed