Squaretalk Matrix is an intelligent dialer software that predicts the contact most likely to answer and pairs them with the agent most suited to respond. It is the smart way to execute outbound campaigns. Easily integrating with lead generation platforms, Matrix scores leads and routes them to the most qualified agents improving results and maximizing ROI.
It helps with the needs of BPO outsource call centers with proactive retention teams, sales teams, traders, telemarketers, market researchers, and more. It targets leads by custom criteria including status, country, time zone, probability score, and potential value. Sharpens the marketing strategy by integrating, instantly connecting and scoring all leads. Agent prioritization based on skill level, lead scoring and time zone and increase productivity with personalized, agent-specific callback calendars and reminders.
Some of its features include detailed reporting on the performance of lead lists and individual agents, create contact lists and share them between campaigns and teams based on previous results, activate unique outbound sequences and dialing strategies within the campaigns, generate dynamic agent and payroll reports and more.
Highlights
Top Processes : Helpdesk management,Contact list management,Engaging and following up
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.
It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Highlights
Top Processes : Helpdesk management,Sales call management,Engagement management
Top Features : Personalization,Recording,Bot
Vendor: Bright Pattern
Founded: 2010
Company Size: 11-50
HQ Location: 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066
Cloud business commnication solution provider with cloud telephony
Knowlarity is a multi-channel communication platform with a suite of solutions that are built to elevate customer engagement and communications.. It can be deployed in small businesses to large enterprises, across various industries such as Banking & Financial Services, Education, Healthcare, Automotive and more.
Knowlarity’s Voice solutions include a multi-channel business communication platform to streamline customer interaction through Cloud Contact Center platform, Virtual Number facility, multi-level IVRs that route calls to agents, and more. Knowlarity Messaging ensures automated, personalized messaging at scale, with enterprise grade reliability and security, and integrates with existing CRM software.
The Click-to-Connect video conferencing module provides HD enabled video and audio conferencing, and includes tools for custom background with logos and branding, screen share and other collaboration tools. The AI-based solutions cover speech analytics, and text-to-speech tools, that help in connecting with customers from anywhere in the world.
Testimonials
Collaborating with Knowlarity has been a great experience. With a highly-competent and knowledgeable team, adopting the VMN solution has been a smooth process. With the solution, we streamlined our sales operations.
Archit Srivastava
General Manager
HMIL (Hyundai)
Highlights
Top Processes : Tracking & monitoring communications,Communication management,Collaboration
Melissa is a verified addresses and identities platform that provides identity verification and contact data quality services. It is designed to help organizations of all sizes standardize, authenticate, and correct contact details, phone numbers, email addresses, and postal addresses to streamline communication. With clean, accurate and up-to-date customer information, organizations can monetize big data, improve sales and marketing, reduce costs and drive business insight.
It helps companies throughout an entire data quality lifecycle with features to help profile, screen, update, match, and enhance information assets. It improves communications, boosts marketing and sales, and generates better analytics necessary for effective decision making. Key features include real-time authentication, identity matching, auto-filling, and data cleansing.
Highlights
Top Processes : Contact list management,Engagement management,Enriching contact list
All-in-One conversation platform for a better customer experience
CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.
It helps to drive sales and delivery service from anywhere with the cloud-based call tracking and contact center platform. It provides custom solutions for tracking and routing calls, texts, form fills, and chats.
CallTrackingMetrics platform includes features like call tracking, call automation, analytics, unified communications, and many more.
Testimonials
CTM has quickly become the backbone of my marketing and reporting efforts.
Conscious Health Connections
Highlights
Top Processes : Communication management,Tracking & monitoring communications,Sales call management
Callminer Eureka Analyze is an enterprise speech and customer engagement analytics solution that helps marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media. It helps contact center personnel, including supervisors, managers, and agents, access the customer feedback provided by the speech analytics software.
Callminer Eureka Analyze a journey-based analytics solution, aids contact centers in improving the customer experience, enhancing the agent performance, ensuring compliance, minimizing risks, reducing operational costs, and enhancing sales. It provides automated scoring, rich categorization, secure sharing, discovering emerging issues, and multichannel expansive.
Key features include free from search, organic discovery, automated call scoring, customer journey, contact detail view, agent performance data visualization, omnichannel analytics, and AI-driven search.
Testimonials
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.
Adam McCord
Quality Analytics Manager
Bluegreen Vacations America
Highlights
Top Processes : Engagement management,Coaching,Engaging and following up
Vendor: CallMiner
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight.
Callminer Eureka Alert delivers real-time direction to contact center agents and supervisors with an eye on driving specific outcomes during a call or alerting management to issues. It leverages the Eureka platform’s data processing engine and is an API-based module that can integrate with existing agent desktops, CRM platforms, and other live monitoring applications. It also monitors the full stream of transcription and uses contextual memory to evaluate the progression of the call based on user-defined trigger events.
Key features include advanced natural language processing (NLP) and machine learning techniques are combined with highly accurate large vocabulary speech recognition (LVCSR) technology used to transform source audio streams into human-readable full-text transcripts in real-time, real-time monitoring technology scans the live stream of audio transcriptions to rapidly identify events, Numeric-based PCI/PII data such as credit card numbers are identified in audio streams as they are being transcribed and are securely redacted both from the text transcripts and source audio files, and more.
Testimonials
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.
Adam McCord
Quality Analytics Manager
Bluegreen Vacations America
Highlights
Top Processes : Coaching,Engagement management,Engaging and following up
Top Features : Alerts: popups & Notifications
Vendor: CallMiner
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Sensitive Data & Call Redaction Software | CallMiner
Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI.
Eureka Redact provides the ability to safely store and share audio and transcription data for agent coaching, customer experience analysis, and compliance by eliminating credit card data, social security numbers, and more from voice and multichannel interactions. It ensures regulatory compliance, reduce legal exposure and risk, and encourages secure sharing.
Some of its features include curated redaction algorithms to identify and remove sensitive PCI/ PII numeric data, supports exclusion of non-sensitive number data, certified compliance for PCI DSS 3.0 with benefits for other privacy guidelines, multi-lingual, and ensures the ability to adapt to changing needs.
Testimonials
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.
Adam McCord
Quality Analytics Manager
Bluegreen Vacations America
Highlights
Top Processes : Coaching,Engagement management,Engaging and following up
Vendor: CallMiner
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Contact center software consists of a suite or set of technology tools that increase the effectiveness and efficiency of a contact center, with a specific focus on facilitating interactions between customers and contact center agents.
The core function of contact center software is to route customer contacts to agents and track and report key metrics regarding those interactions. Contact center software contains user-established rules to assist in routing contacts to agents who have the appropriate skill sets to handle specific types of inquiries. They also help to automate many of the contact center operations.
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Squaretalk Matrix is an intelligent dialer software that predicts the contact most likely to answer and pairs them with the agent most suited to respond. It is the smart way to execute outbound campaigns. Easily integrating with lead generation platforms, Matrix scores leads and routes them to the most qualified agents improving results and maximizing ROI.
Highlights
Top Business Usecases : Helpdesk management,Contact list management,Engaging and following up
Cloud business commnication solution provider with cloud telephony
Knowlarity is a multi-channel communication platform with a suite of solutions that are built to elevate customer engagement and communications.. It can be deployed in small businesses to large enterprises, across various industries such as Banking & Financial Services, Education, Healthcare, Automotive and more.
Highlights
Top Business Usecases : Tracking & monitoring communications,Communication management,Collaboration
Melissa is a verified addresses and identities platform that provides identity verification and contact data quality services. It is designed to help organizations of all sizes standardize, authenticate, and correct contact details, phone numbers, email addresses, and postal addresses to streamline communication. With clean, accurate and up-to-date customer information, organizations can monetize big data, improve sales and marketing, reduce costs and drive business insight.
Highlights
Top Business Usecases : Contact list management,Engagement management,Enriching contact list
All-in-One conversation platform for a better customer experience
CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.
Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Callminer Eureka Analyze is an enterprise speech and customer engagement analytics solution that helps marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media. It helps contact center personnel, including supervisors, managers, and agents, access the customer feedback provided by the speech analytics software.
Highlights
Top Business Usecases : Engagement management,Coaching,Engaging and following up
Vendor: CallMiner
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight.
Highlights
Top Business Usecases : Coaching,Engagement management,Engaging and following up
Top Features : Alerts: popups & Notifications
Vendor: CallMiner
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Sensitive Data & Call Redaction Software | CallMiner
Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI.
Highlights
Top Business Usecases : Coaching,Engagement management,Engaging and following up
Vendor: CallMiner
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
