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Contact Center Software 2020: Buyers Guide

Learn what is Contact Center Software and how to choose the right Contact Center Software

Last updated: Feb 22, 2021

What is Contact Center Software?

Contact center software consists of a suite or set of technology tools that increase the effectiveness and efficiency of a contact center, with a specific focus on facilitating interactions between customers and contact center agents.

The core function of contact center software is to route customer contacts to agents and track and report key metrics regarding those interactions. Contact center software contains user-established rules to assist in routing contacts to agents who have the appropriate skill sets to handle specific types of inquiries. They also help to automate many of the contact center operations.

Which of these 193 Contact Center Software software fit your needs?

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193 Contact Center Software

PrimoDialler

Hosted Dialler | Call Centre Solutions - Primo Dialler

4.79

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PrimoDialler Icon

PrimoDialler

4.79
★★★★★
★★★★★
Hosted Dialler | Call Centre Solutions - Primo Dialler
Highlights
Top Business Usecases : Helpdesk management,Content curation,Content management
PrimoDialler Icon

Vendor: Primo Dialler

Company Size: 11-50

HQ Location: 83 Ducie St, Manchester, M1 2 JQ, GB

XCALLY

XCALLY Omnichannel Contact Center Software - Asterisk ...

4.77

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XCALLY Icon

XCALLY

4.77
★★★★★
★★★★★
XCALLY Omnichannel Contact Center Software - Asterisk ...
Highlights
Top Business Usecases : Touchpoint management,Channel management,Helpdesk management
Top Features : Dashboard,Recording,Feedback surveys
XCALLY Icon

Vendor: XCALLY

Company Size: NA

HQ Location: Turin, Turin 10128, IT

Financials: NA

VICIdial

VICIdial.com: Open- Source contact center solution..

4.76

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VICIdial Icon

VICIdial

4.76
★★★★★
★★★★★
VICIdial.com: Open- Source contact center solution..
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Predictive dialer,Personalization
VICIdial Icon

Vendor: VICIdial.com

Company Size: 11-50

HQ Location: 9887 4th St. N. #200, St Petersburg, Florida 33702, US

Financials: Private

Call Center Software

Management Software | Voicent

4.72

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Call Center Software Icon

Call Center Software

4.72
★★★★★
★★★★★
Management Software | Voicent
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Communication management
Top Features : Recording,Dashboard,Predictive dialer
Call Center Software Icon

Vendor: Voicent Communications

Company Size: 11-50

HQ Location: 2672 Bayshore Parkway, Mountain View, California 95054, US

Vocalcom

AI Powered Contact Center Software

4.71

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Vocalcom Icon

Vocalcom

4.71
★★★★★
★★★★★
AI Powered Contact Center Software
Highlights
Top Business Usecases : Engagement management,Communication management,Helpdesk management
Top Features : Personalization,Recording,Dashboard
Vocalcom Icon

Vendor: Vocalcom

Company Size: 251-500

HQ Location: 25 Rue Balzac, Paris, 75008, FR

Financials: M&A

Enghouse Interactive

Enghouse Interactive - Bring your customers closer to your business

4.68

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Enghouse Interactive Icon

Enghouse Interactive

4.68
★★★★★
★★★★★
Enghouse Interactive - Bring your customers closer to your business
Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization
Enghouse Interactive Icon

Vendor: Enghouse Interactive

Company Size: 501-1000

HQ Location: Phoenix, AZ

Financials: M&A

CallTools

World’s Fastest Growing Call Center Software...

4.68

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CallTools Icon

CallTools

4.68
★★★★★
★★★★★
World’s Fastest Growing Call Center Software...
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Predictive dialer,Recording,Dashboard
CallTools Icon

Vendor: Call Tools

Company Size: 11-50

HQ Location: 16842 Von Karman Suite 475, Irvine, CA 92606, US

Financials: NA

Greenlight CRM

Blended Dialler & Unified CRM Platform | GreenlightCRM

4.63

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Greenlight CRM Icon

Greenlight CRM

4.63
★★★★★
★★★★★
Blended Dialler & Unified CRM Platform | GreenlightCRM
Highlights
Top Business Usecases : Sales call management,Call recording,Contact list management
Greenlight CRM Icon

Vendor: Greenlight Innovation

Company Size: 11-50

HQ Location: Prospect House, Prospect Business Centre, Gemini Cresent, Dundee, DD2 1TY

Aloware

aloware.com - Modern Contact Center

4.62

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Aloware Icon

Aloware

4.62
★★★★★
★★★★★
aloware.com - Modern Contact Center
Highlights
Top Business Usecases : Sales call management,Call recording,Communication management
Top Features : Recording,Dashboard,Voice transcription
Aloware Icon

Vendor: Aloware

Company Size: 11-50

HQ Location: 16060 Ventura Blvd, Los Angeles, California US

Financials: Seed

Parrot Cloud Call Center

Drive Leads With Cloud Based Call Center Software - EVS7

4.62

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Parrot Cloud Call Center Icon

Parrot Cloud Call Center

4.62
★★★★★
★★★★★
Drive Leads With Cloud Based Call Center Software - EVS7
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Predictive dialer,Recording
Parrot Cloud Call Center Icon

Vendor: Electronic Voice Services

Company Size: 01-10

HQ Location: 16475 Dallas Parkway, Ste 350, Addison, Texas 75001, US

Financials: Private

Exelysis Contact Center

Exelysis Contact Center

4.60

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Exelysis Contact Center Icon

Exelysis Contact Center

4.60
★★★★★
★★★★★
Exelysis Contact Center
Highlights
Top Business Usecases : Helpdesk management,Tracking & monitoring communications,Communication management
Exelysis Contact Center Icon

Vendor: Exelysis

Company Size: 11-50

HQ Location: London

Financials: NA

OXON

OXON - a single platform to communicate and ...

4.60

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OXON Icon

OXON

4.60
★★★★★
★★★★★
OXON - a single platform to communicate and ...
Highlights
Top Business Usecases : Customer case management,Contact list management,Telemarketing
Top Features : Personalization,Ticketing,Alerts: popups & Notifications
OXON Icon

Vendor: OXON

Company Size: 11-50

HQ Location: Tum?no st. 4 - 54, Vilnius, LT01109, LT

Exotel

Exotel - Cloud Communication APIs for Calls, SMS ...

4.60

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Exotel Icon

Exotel

4.60
★★★★★
★★★★★
Exotel - Cloud Communication APIs for Calls, SMS ...
Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization,Dashboard
Exotel Icon

Vendor: Exotel Techcom Pvt. Ltd

Company Size: 51-100

Financials: Seed

Klaus

Conversation review tool for support teams | Klaus

4.59

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Klaus Icon

Klaus

4.59
★★★★★
★★★★★
Conversation review tool for support teams | Klaus
Highlights
Top Business Usecases : Helpdesk management,Product marketing,Customer feedback management
Top Features : Ticketing
Klaus Icon

Vendor: Klaus

Company Size: 11-50

HQ Location: Sitting on the hood of a car, Tallinn, Harjumaa 1234567, EE

Bright Pattern

Contact Center Software | Cloud-Based

4.59

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Bright Pattern Icon

Bright Pattern

4.59
★★★★★
★★★★★
Contact Center Software | Cloud-Based

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Engagement management
Top Features : Personalization,Recording,Bot
Bright Pattern Icon

Vendor: Bright Pattern

Founded: 2010

Company Size: 11-50

HQ Location: 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066

Financials: Series A

uContact

Contact Center Software - Integra CCS

4.58

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uContact Icon

uContact

4.58
★★★★★
★★★★★
Contact Center Software - Integra CCS
Highlights
Top Business Usecases : Communication management,Social media management,Helpdesk management
Top Features : Live monitoring,Recording,Gamification
uContact Icon

Vendor: Integra CCS

Company Size: 101-250

HQ Location: Juan Pablo Laguna 3493 , Montevideo, Montevideo 11300, UY

Financials: Private

CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution

4.54

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CallTrackingMetrics Icon

CallTrackingMetrics

4.54
★★★★★
★★★★★
The Only All-in-One Call Tracking & Contact Center Solution

CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,SEM,Dashboard
CallTrackingMetrics Icon

Vendor: CallTrackingMetrics

Founded: 2009

Company Size: 11-50

HQ Location: 877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146

Financials: Private

CloudTalk

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

4.54

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CloudTalk Icon

CloudTalk

4.54
★★★★★
★★★★★
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
Highlights
Top Business Usecases : Sales call management,Helpdesk management,Call recording
Top Features : Recording,Personalization,Dashboard
CloudTalk Icon

Vendor: CloudTalk

Company Size: 11-50

HQ Location: New York City, New York

Financials: Seed

Twilio Flex

Twilio - Communication APIs for SMS, Voice, Video and Authentication

4.53

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Twilio Flex Icon

Twilio Flex

4.53
★★★★★
★★★★★
Twilio - Communication APIs for SMS, Voice, Video and Authentication

Twilio is a cloud communications platform for software development teams to connect with customers.

Highlights
Top Business Usecases : Communication management,Engagement management,Sales call management
Top Features : Alerts: popups & Notifications,Recording,Ticketing
Twilio Flex Icon

Vendor: Twilio

Founded: 2008

Company Size: 1001-5000

HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105

Financials: IPO

VCC Live®

Contact Center Software - VCC Live®

4.52

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VCC Live® Icon

VCC Live®

4.52
★★★★★
★★★★★
Contact Center Software - VCC Live®
Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Predictive dialer,Personalization,Recording
VCC Live® Icon

Vendor: VCC Live

Company Size: 51-100

HQ Location: Nagyenyed utca 8-14., Budapest, 1123, HU

Financials: Seed

UJET

Take your customer support into the digital age

4.50

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UJET Icon

UJET

4.50
★★★★★
★★★★★
Take your customer support into the digital age
Highlights
Top Business Usecases : Helpdesk management,Engagement management,Contact list management
Top Features : Recording,Personalization,Ticketing
UJET Icon

Vendor: UJET

Company Size: 51-200

HQ Location: 201 3rd St, Suite 950, San Francisco, California 94103, US

Financials: Series B

Dialer360

Call Center Dialer Software to Improve Your Agents Productivity and Improve Sale Leads

4.50

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Dialer360 Icon

Dialer360

4.50
★★★★★
★★★★★
Call Center Dialer Software to Improve Your Agents Productivity and Improve Sale Leads

Dialer360 is a complete Contact center solution, that includes all types of dialing software, SMS & Voice broadcasting, CRM integration, DID and Toll Free Numbers, and more. It aims at improving the productivity of Agents and Sales leads.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Predictive dialer
Dialer360 Icon

Vendor: Dialer360

Company Size: 02-10

HQ Location: USA

Financials: Private

Call Logic

Call Logic

4.47

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Call Logic Icon

Call Logic

4.47
★★★★★
★★★★★
Call Logic
Highlights
Top Business Usecases : Sales call management,Engaging and following up,Engagement management
Top Features : Templates,Recording,Live monitoring
Call Logic Icon

Vendor: Double A Solutions

Company Size: 11-50

HQ Location: 3139 Republic Blvd. N, Toledo, Ohio 43615, US

Talkdesk

Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

4.46

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Talkdesk Icon

Talkdesk

4.46
★★★★★
★★★★★
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Personalization
Talkdesk Icon

Vendor: Talkdesk

Founded: 2011

Company Size: 501-1000

HQ Location: 535 Mission Street, 12th Floor, San Francisco, CA 94105

Financials: Series B

Sip2Dial Call Center Software

Call Center Software | Call Center ... - sip2dial.com

4.44

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Sip2Dial Call Center Software Icon

Sip2Dial Call Center Software

4.44
★★★★★
★★★★★
Call Center Software | Call Center ... - sip2dial.com
Highlights
Top Business Usecases : Helpdesk management,Communication management,Sales call management
Top Features : Recording,Dashboard,Personalization
Sip2Dial Call Center Software Icon

Vendor: Sip2Dial

Company Size: 11-50

HQ Location: 5042 Wilshire Blvd #34031 Los Angeles, CA 90036, Los Angeles, CA 90036, US

Financials: Private

KOOKOO Cloud Call Center Solution

Cloud Call Center Solution | improve productivity, and boost service levels with our Inbound, Outbound

4.43

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KOOKOO Cloud Call Center Solution Icon

KOOKOO Cloud Call Center Solution

4.43
★★★★★
★★★★★
Cloud Call Center Solution | improve productivity, and boost service levels with our Inbound, Outbound
Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Live monitoring
KOOKOO Cloud Call Center Solution Icon

Vendor: Ozonetel

Company Size: 51-100

HQ Location: 6-3-1090/B, 1st Floor, Mayank Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telanga 500082, IN

Financials: Seed

Convoso contact center

Convoso | The Secret to Profitable Dialing

4.43

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Convoso contact center Icon

Convoso contact center

4.43
★★★★★
★★★★★
Convoso | The Secret to Profitable Dialing

Convoso contact center is an all-in-one contact center platform that generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialling modes along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Dashboard,Recording,Gamification
Convoso contact center Icon

Vendor: Convoso

Company Size: 11-50

HQ Location: 5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Financials: Private

Enghouse Interactive Quality Management

Customer Experience Quality Management Service - Enghouse ...

4.42

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Enghouse Interactive Quality Management Icon

Enghouse Interactive Quality Management

4.42
★★★★★
★★★★★
Customer Experience Quality Management Service - Enghouse ...

Enghouse Interactive Quality Management is a suite of business and workforce optimization tools that enable consistent service quality, thus enhancing efficiency and profitability. The suite is designed for emerging contact centers and businesses of all sizes.

Highlights
Top Business Usecases : Sales call management,Call recording,Workflow management
Top Features : Recording,Feedback surveys,Alerts: popups & Notifications
Enghouse Interactive Quality Management Icon

Vendor: Enghouse Interactive

Company Size: 501-1000

HQ Location: Phoenix, AZ

Financials: M&A

Parth Mini G wireless IP PBX

Parth Mini G – wireless IP PBX - Aria Telecom

4.42

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Parth Mini G  wireless IP PBX Icon

Parth Mini G wireless IP PBX

4.42
★★★★★
★★★★★
Parth Mini G – wireless IP PBX - Aria Telecom
Highlights
Top Business Usecases : Helpdesk management,Coaching,Measuring customer satisfaction
Top Features : Recording
Parth Mini G  wireless IP PBX Icon

Vendor: Aria Telecom

Company Size: 51-200

HQ Location: 106 1st Floor, Vardhman Master Plaza, Plot No, 2 Gazipur, New Delhi, Delhi 110096, IN

KSL Connect

KSL Connect - Call Centre Solutions

4.42

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KSL Connect Icon

KSL Connect

4.42
★★★★★
★★★★★
KSL Connect - Call Centre Solutions
Highlights
Top Business Usecases : Sales call management,Lead management,Helpdesk management
Top Features : Recording
KSL Connect Icon

Vendor: KSL Connect - Call Centre Solutions

Company Size: NA

Financials: NA

Upland InGenius

Upland InGenius Connector Enterprise - Phone & CRM Integration

4.42

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Upland InGenius Icon

Upland InGenius

4.42
★★★★★
★★★★★
Upland InGenius Connector Enterprise - Phone & CRM Integration

Upland InGenius is a Contact Center Software. Upland InGenius is a computer telephony integration (CTI) software that enables contact centers to increase productivity and intelligently blends existing telephone systems into leading CRMs, with its enterprise-proven solution, InGenius Connector Enterprise.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Upland InGenius Icon

Vendor: Upland Software

Founded: 2010

Company Size: 251-500

HQ Location: Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788

Financials: IPO

Evolve IP

Cloud Computing, Phone Systems, Unified ...

4.41

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Evolve IP Icon

Evolve IP

4.41
★★★★★
★★★★★
Cloud Computing, Phone Systems, Unified ...
Highlights
Top Business Usecases : Helpdesk management,Collaboration,Sales call management
Top Features : Feedback surveys,Recording,Personalization
Evolve IP Icon

Vendor: Evolve IP

Company Size: 51-100

HQ Location: Wayne, PA

Financials: Series A

Upcall

Outbound Call Center for Marketing Sales Automation

4.41

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Upcall Icon

Upcall

4.41
★★★★★
★★★★★
Outbound Call Center for Marketing Sales Automation
Highlights
Top Business Usecases : Engagement management,Sales call management,Call recording
Top Features : Recording,Dashboard,Personalization
Upcall Icon

Vendor: Upcall

Company Size: 11-50

HQ Location: 188 King Street, San Francisco, California 94107, US

PlayVox

Playvox | Customer Service Quality Assurance Software

4.40

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PlayVox Icon

PlayVox

4.40
★★★★★
★★★★★
Playvox | Customer Service Quality Assurance Software
Highlights
Top Business Usecases : Coaching,Engagement management,Communication management
Top Features : Ticketing,Personalization,Dashboard
PlayVox Icon

Vendor: PlayVox

Company Size: 51-100

HQ Location: 440 N. Wolfe Rd. , CA, Sunnyvale, CA 94085, US

Financials: Series A

Steam-connect

call centre solution - Steam Callcenter Software

4.38

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Steam-connect Icon

Steam-connect

4.38
★★★★★
★★★★★
call centre solution - Steam Callcenter Software
Highlights
Top Business Usecases : Contact list management,Contacts history,Telemarketing
Steam-connect Icon

Vendor: Steam

Company Size: 11-50

HQ Location: Beverwijk, Noord Holland

Zailab

Zailab - Rewarding Conversations. For Humans. Powered by AI.

4.38

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Zailab Icon

Zailab

4.38
★★★★★
★★★★★
Zailab - Rewarding Conversations. For Humans. Powered by AI.
Highlights
Top Business Usecases : Channel marketing,Contact list management,Campaign management
Top Features : Dashboard,Personalization
Zailab Icon

Vendor: Zailab

Company Size: 501-1000

HQ Location: Dublin, Leinster

Financials: IPO

Aspect® CXP Pro™

Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

4.37

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Aspect® CXP Pro™ Icon

Aspect® CXP Pro™

4.37
★★★★★
★★★★★
Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses such as banking, government, healthcare, etc for easy design and maintain IVR and digital self-service applications. Applications developed with Aspect CXP are 100% portable and integrate with all Aspect and third-party contact center solutions and IVR platforms. It helps to enter new markets and scale best practices

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media analytics
Aspect® CXP Pro™ Icon

Vendor: Aspect Software

HQ Location: 2325 E Camelback Rd, Phoenix, Arizona US

VoiceSage

Business SMS, Voice & Multichannel ...

4.37

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VoiceSage Icon

VoiceSage

4.37
★★★★★
★★★★★
Business SMS, Voice & Multichannel ...
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Personalization,Feedback surveys,Alerts: popups & Notifications
VoiceSage Icon

Vendor: VoiceSage

Company Size: 11-50

HQ Location: Blackrock, Dublin

Financials: Series A

QwikDial

Contact Solution Software - DAKCS Debt Collection Software

4.37

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QwikDial Icon

QwikDial

4.37
★★★★★
★★★★★
Contact Solution Software - DAKCS Debt Collection Software
Highlights
Top Business Usecases : Sales call management,Call recording,Contact list management
Top Features : Recording,Dashboard
QwikDial Icon

Vendor: DAKCS

Company Size: 101-250

HQ Location: 372 24th Street, Suite 410, Ogden, Utah 84401, US

QEval

QEval - Customer Engagements Software | ICE

4.37

Read Reviews
QEval Icon

QEval

4.37
★★★★★
★★★★★
QEval - Customer Engagements Software | ICE
Highlights
Top Business Usecases : Coaching,Engaging on social media,Social media management
Top Features : Alerts: popups & Notifications
QEval Icon

Vendor: Etech Global Services

Company Size: 11-50

HQ Location: 1903 Berry Drive, Nacogdoches, Texas 75964 , US

Fenero

fenero.io – award-winning contact center blockchain company

4.36

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Fenero Icon

Fenero

4.36
★★★★★
★★★★★
fenero.io – award-winning contact center blockchain company
Highlights
Top Business Usecases : Call recording,Sales call management,Helpdesk management
Top Features : Recording
Fenero Icon

Vendor: Fenero

Company Size: 11-50

HQ Location: 100 S. Biscayne Boulevard, Suite 915, Miami, Florida 33131, US

Financials: NA

Aircall.io

Aircall | Cloud Call Center Software & Business Phone System

4.36

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Aircall.io Icon

Aircall.io

4.36
★★★★★
★★★★★
Aircall | Cloud Call Center Software & Business Phone System

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

Highlights
Top Business Usecases : Sales call management,Helpdesk management,Call recording
Top Features : Recording,Personalization,Live monitoring
Aircall.io Icon

Vendor: Aircall

Company Size: 101-250

Financials: Series B

Scorebuddy

Purpose Built for Quality Monitoring

4.35

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Scorebuddy Icon

Scorebuddy

4.35
★★★★★
★★★★★
Purpose Built for Quality Monitoring
Highlights
Top Business Usecases : Sales call management,Call scoring,Helpdesk management
Top Features : Dashboard,Feedback surveys
Scorebuddy Icon

Vendor: Scorebuddy

Company Size: 11-50

HQ Location: Dublin 8

Financials: Private

Aspect Via Cloud Contact Center

Aspect Via Platform | A Strong Foundation for Delivering Better Customer Experiences

4.35

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Aspect Via Cloud Contact Center Icon

Aspect Via Cloud Contact Center

4.35
★★★★★
★★★★★
Aspect Via Platform | A Strong Foundation for Delivering Better Customer Experiences
Highlights
Top Business Usecases : Engagement management,Performance management,Helpdesk management
Top Features : Feedback surveys
Aspect Via Cloud Contact Center Icon

Vendor: Aspect

Company Size: 1001-5000

HQ Location: Westford, Massachusetts

Financials: M&A

nGAGEMENT

Platform motivates contact center agents to deliver the best possible customer experience

4.35

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nGAGEMENT Icon

nGAGEMENT

4.35
★★★★★
★★★★★
Platform motivates contact center agents to deliver the best possible customer experience
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Gamification,Dashboard
nGAGEMENT Icon

Vendor: nGUVU

Company Size: 11-50

HQ Location: 1400 Metcalfe, Suite 300, Montreal, Quebec H3A 1X2, CA

Financials: Series A

Callminer Eureka Analyze

Eureka Analyze Optimize Customer Journey Analytics | CallMiner

4.00

Read Reviews
Callminer Eureka Analyze Icon

Callminer Eureka Analyze

4.00
★★★★★
★★★★★
Eureka Analyze Optimize Customer Journey Analytics | CallMiner

Callminer Eureka Analyze is an enterprise speech and customer engagement analytics solution that helps marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media. It helps contact center personnel, including supervisors, managers, and agents, access the customer feedback provided by the speech analytics software.

Highlights
Top Business Usecases : Contract management,Sales document management,Engagement management
Top Features : Dashboard
Callminer Eureka Analyze Icon

Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: Series C

Callminer Eureka Redact

Sensitive Data & Call Redaction Software | CallMiner

4.00

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Callminer Eureka Redact Icon

Callminer Eureka Redact

4.00
★★★★★
★★★★★
Sensitive Data & Call Redaction Software | CallMiner

Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI.

Highlights
Top Business Usecases : Contract management,Sales document management,Sales call management
Top Features : Recording,Dashboard
Callminer Eureka Redact Icon

Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: Series C

Callminer Eureka Alert

Speech Analytics Alerts for Real-Time Coaching

4.00

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Callminer Eureka Alert Icon

Callminer Eureka Alert

4.00
★★★★★
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Speech Analytics Alerts for Real-Time Coaching

Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight.

Highlights
Top Business Usecases : Contract management,Sales document management,Sales call management
Top Features : Alerts: popups & Notifications,Recording,Dashboard
Callminer Eureka Alert Icon

Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: Series C