cuspera logo CUSPERA

Contact Center Software 2020: Buyers Guide

In this guide you will learn,

Let's get started.

What is Contact Center Software?

Contact center software consists of a suite or set of technology tools that increase the effectiveness and efficiency of a contact center, with a specific focus on facilitating interactions between customers and contact center agents.

The core function of contact center software is to route customer contacts to agents and track and report key metrics regarding those interactions. Contact center software contains user-established rules to assist in routing contacts to agents who have the appropriate skill sets to handle specific types of inquiries. They also help to automate many of the contact center operations.

193 Contact Center Software

PrimoDialler Icon

PrimoDialler

4.79
★★★★★
★★★★★

Hosted Dialler | Call Centre Solutions - Primo Dialler

XCALLY Icon

XCALLY

4.77
★★★★★
★★★★★

XCALLY Omnichannel Contact Center Software - Asterisk ...

VICIdial Icon

VICIdial

4.76
★★★★★
★★★★★

VICIdial.com: Open- Source contact center solution..

Call Center Software Icon

Call Center Software

4.72
★★★★★
★★★★★

Call Center Software: Management Software | Voicent

Vocalcom Icon

Vocalcom

4.71
★★★★★
★★★★★

Vocalcom: AI Powered Contact Center Software

Enghouse Interactive Icon

Enghouse Interactive

4.68
★★★★★
★★★★★

Enghouse Interactive - Bring your customers closer to your business

CallTools Icon

CallTools

4.68
★★★★★
★★★★★

CallTools :World’s Fastest Growing Call Center Software...

Greenlight CRM Icon

Greenlight CRM

4.63
★★★★★
★★★★★

Blended Dialler & Unified CRM Platform | GreenlightCRM

Aloware Icon

Aloware

4.62
★★★★★
★★★★★

aloware.com - Modern Contact Center

Parrot Cloud Call Center Icon

Parrot Cloud Call Center

4.62
★★★★★
★★★★★

Drive Leads With Cloud Based Call Center Software - EVS7

Exelysis Contact Center Icon

Exelysis Contact Center

4.60
★★★★★
★★★★★

Exelysis Contact Center

OXON Icon

OXON

4.60
★★★★★
★★★★★

OXON - a single platform to communicate and ...

Exotel Icon

Exotel

4.60
★★★★★
★★★★★

Exotel - Cloud Communication APIs for Calls, SMS ...

Klaus Icon

Klaus

4.59
★★★★★
★★★★★

Conversation review tool for support teams | Klaus

Bright Pattern Icon

Bright Pattern

4.59
★★★★★
★★★★★

Bright Pattern: Contact Center Software | Cloud-Based

uContact Icon

uContact

4.58
★★★★★
★★★★★

Contact Center Software - Integra CCS

CloudTalk Icon

CloudTalk

4.54
★★★★★
★★★★★

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Twilio Flex Icon

Twilio Flex

4.53
★★★★★
★★★★★

Twilio - Communication APIs for SMS, Voice, Video and Authentication

VCC Live® Icon

VCC Live®

4.52
★★★★★
★★★★★

Contact Center Software - VCC Live®

UJET Icon

UJET

4.50
★★★★★
★★★★★

UJET : Take your customer support into the digital age

Dialer360 Icon

Dialer360

4.50
★★★★★
★★★★★

Dialer360 | Call Center Dialer Software to Improve Your Agents Productivity and Improve Sale Leads

Call Logic Icon

Call Logic

4.47
★★★★★
★★★★★

Call Logic

Talkdesk Icon

Talkdesk

4.46
★★★★★
★★★★★

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Sip2Dial Call Center Software Icon

Sip2Dial Call Center Software

4.44
★★★★★
★★★★★

Call Center Software | Call Center ... - sip2dial.com

KOOKOO Cloud Call Center Solution Icon

KOOKOO Cloud Call Center Solution

4.43
★★★★★
★★★★★

Cloud Call Center Solution | improve productivity, and boost service levels with our Inbound, Outbound

Convoso contact center Icon

Convoso contact center

4.43
★★★★★
★★★★★

Convoso | The Secret to Profitable Dialing

Enghouse Interactive Quality Management Icon

Enghouse Interactive Quality Management

4.42
★★★★★
★★★★★

Customer Experience Quality Management Service - Enghouse ...

Parth Mini G  wireless IP PBX Icon

Parth Mini G wireless IP PBX

4.42
★★★★★
★★★★★

Parth Mini G – wireless IP PBX - Aria Telecom

KSL Connect Icon

KSL Connect

4.42
★★★★★
★★★★★

KSL Connect - Call Centre Solutions

Upland InGenius Icon

Upland InGenius

4.42
★★★★★
★★★★★

Upland InGenius Connector Enterprise - Phone & CRM Integration

Evolve IP Icon

Evolve IP

4.41
★★★★★
★★★★★

Evolve IP | Cloud Computing, Phone Systems, Unified ...

Upcall Icon

Upcall

4.41
★★★★★
★★★★★

Upcall: Outbound Call Center for Marketing Sales Automation

PlayVox Icon

PlayVox

4.40
★★★★★
★★★★★

Playvox | Customer Service Quality Assurance Software

Steam-connect Icon

Steam-connect

4.38
★★★★★
★★★★★

call centre solution - Steam Callcenter Software

Zailab Icon

Zailab

4.38
★★★★★
★★★★★

Zailab - Rewarding Conversations. For Humans. Powered by AI.

Aspect® CXP Pro™ Icon

Aspect® CXP Pro™

4.37
★★★★★
★★★★★

Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

VoiceSage Icon

VoiceSage

4.37
★★★★★
★★★★★

VoiceSage: Business SMS, Voice & Multichannel ...

QwikDial Icon

QwikDial

4.37
★★★★★
★★★★★

Contact Solution Software - DAKCS Debt Collection Software

QEval Icon

QEval

4.37
★★★★★
★★★★★

QEval - Customer Engagements Software | ICE

Fenero Icon

Fenero

4.36
★★★★★
★★★★★

fenero.io – award-winning contact center blockchain company

Aircall.io Icon

Aircall.io

4.36
★★★★★
★★★★★

Aircall | Cloud Call Center Software & Business Phone System

Scorebuddy Icon

Scorebuddy

4.35
★★★★★
★★★★★

Scorebuddy: Purpose Built for Quality Monitoring

Aspect Via Cloud Contact Center Icon

Aspect Via Cloud Contact Center

4.35
★★★★★
★★★★★

Aspect Via Platform | A Strong Foundation for Delivering Better Customer Experiences

nGAGEMENT Icon

nGAGEMENT

4.35
★★★★★
★★★★★

nGAGEMENT | Platform motivates contact center agents to deliver the best possible customer experience

Evolved Cloud Call Center Icon

Evolved Cloud Call Center

4.34
★★★★★
★★★★★

Cloud Call Center & Cloud Contact Center Solutions | Evolve IP

Callminer Eureka Redact Icon

Callminer Eureka Redact

4.00
★★★★★
★★★★★

Sensitive Data & Call Redaction Software | CallMiner

Callminer Eureka Alert Icon

Callminer Eureka Alert

4.00
★★★★★
★★★★★

Eureka Speech Analytics Alert | CallMiner

Callminer Eureka Analyze Icon

Callminer Eureka Analyze

4.00
★★★★★
★★★★★

Eureka Analyze Optimize Customer Journey Analytics | CallMiner