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Contact Center Software 2020: Buyers Guide

In this guide you will learn,

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What is Contact Center Software?

Contact center software consists of a suite or set of technology tools that increase the effectiveness and efficiency of a contact center, with a specific focus on facilitating interactions between customers and contact center agents.

The core function of contact center software is to route customer contacts to agents and track and report key metrics regarding those interactions. Contact center software contains user-established rules to assist in routing contacts to agents who have the appropriate skill sets to handle specific types of inquiries. They also help to automate many of the contact center operations.

Top 24 Contact Center Software

Bright Pattern Icon

Bright Pattern

4.59
★★★★★
★★★★★

Bright Pattern: Contact Center Software | Cloud-Based

Twilio Flex Icon

Twilio Flex

4.53
★★★★★
★★★★★

Twilio - Communication APIs for SMS, Voice, Video and Authentication

Talkdesk Icon

Talkdesk

4.46
★★★★★
★★★★★

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Convoso contact center Icon

Convoso contact center

4.43
★★★★★
★★★★★

Convoso | The Secret to Profitable Dialing

Aircall.io Icon

Aircall.io

4.36
★★★★★
★★★★★

Aircall | Cloud Call Center Software & Business Phone System

nGAGEMENT Icon

nGAGEMENT

4.35
★★★★★
★★★★★

nGAGEMENT | Platform motivates contact center agents to deliver the best possible customer experience

Genesys PureEngage Icon

Genesys PureEngage

4.32
★★★★★
★★★★★

omnichannel customer experience platform

OpenText Qfiniti Icon

OpenText Qfiniti

4.29
★★★★★
★★★★★

Call center software - Workforce Optimization | OpenText Qfiniti

Callminer Eureka Icon

Callminer Eureka

4.28
★★★★★
★★★★★

Eureka's Speech Analytics Software Platform | CallMiner

Freshcaller Icon

Freshcaller

4.27
★★★★★
★★★★★

Freshcaller | Modern Phone System

3CX Phone System Icon

3CX Phone System

4.26
★★★★★
★★★★★

3CX: Open Standards Software IP PBX

Genesys PureConnect Icon

Genesys PureConnect

4.24
★★★★★
★★★★★

Genesys | all-in-one omnichannel contact center and communications solution

Aspect Call Center Icon

Aspect Call Center

4.20
★★★★★
★★★★★

Aspect | Call Center Solutions for Better Customer Engagement

Aspect® Workforce Management™ Icon

Aspect® Workforce Management™

4.19
★★★★★
★★★★★

Call Center Workforce Management Software | Aspect

Calabrio ONE Icon

Calabrio ONE

4.18
★★★★★
★★★★★

Contact Center Workforce Optimization | Calabrio ONE

Ytel Icon

Ytel

4.14
★★★★★
★★★★★

Phone Numbers | Purchase and manage various types of phone numbers based on your business needs

8x8 Virtual Contact Center Icon

8x8 Virtual Contact Center

4.14
★★★★★
★★★★★

Virtual Call Center | cloud-based call center solution

Five9 Icon

Five9

4.11
★★★★★
★★★★★

Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise

GlobalMeet Icon

GlobalMeet

4.09
★★★★★
★★★★★

Video Conferencing and Online Meeting Software | GlobalMeet by PGi

DYL Business Phone Service Icon

DYL Business Phone Service

4.03
★★★★★
★★★★★

DYL | Business Phone Service Communication is the key to success

Mindtouch Icon

Mindtouch

4.00
★★★★★
★★★★★

MindTouch for Salesforce AI-Powered Knowledge Management Inside of Service Cloud

Hoiio Cloud PBX Icon

Hoiio Cloud PBX

4.00
★★★★★
★★★★★

MAKE EVERY CALL COUNT. The Best Cloud PBX For Your Business

Callpro CRM Icon

Callpro CRM

3.72
★★★★★
★★★★★

Call Centre CRM Software

Fuze Contact Center Icon

Fuze Contact Center

3.55
★★★★★
★★★★★

Cloud-based Contact Center Solutions