Five9 Overview

Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.

Other use cases:

  • Contact List Management
  • Communication Management
  • Workflow Management
  • Campaign Management
  • Customer Feedback Management
  • Performance Management
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
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Five9 Use-Cases and Business Priorities: Customer Satisfaction Data

Five9 works with different mediums / channels such as Phone Calls.

Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.

Reviews

"The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience." - Jeff Huffnagle

Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Five9 Customer wins, Customer success stories, Case studies

How does Five9 address your Helpdesk Management Challenges?

What Are the key features of Five9 for Engagement Management?

What Are the key features of Five9 for Call Recording?

What makes Five9 ideal for Contact List Management?

Why is Five9 the best choice for Communication Management?

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Five9 testimonial

Jeff Huffnagle

Director of Telecommunications

Medical Alert
The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle
Five9 testimonial

Josh Kyzer

Director of Customer Experience

TSheets
We have customers in 112 countries, and our contact center requirements need to address our entire customer base. With this upgrade, we are very happy to continue growing our global footprint with Five9. Testimonial By Josh Kyzer
Five9 testimonial

Pedro Guijarro

IT Manager

USCB America
At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro
CUSTOMERS TESTIMONIALS
Five9 testimonial

Jeff Huffnagle

Director of Telecommunications

Medical Alert
The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle
Five9 testimonial

Josh Kyzer

Director of Customer Experience

TSheets
We have customers in 112 countries, and our contact center requirements need to address our entire customer base. With this upgrade, we are very happy to continue growing our global footprint with Five9. Testimonial By Josh Kyzer
Five9 testimonial

Pedro Guijarro

IT Manager

USCB America
At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro

Alaska Airlines - Airlines

Five9 helped Alaska Airlines move its contact center to the cloud. The airline wanted AI features, better omnichannel support, and a way to help remote workers. Five9 automated call routing and made ...it easier to handle call spikes. Wait times went down. Customers had a better experience across channels.

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Central Bank - Banking

Central Bank used Five9 AI agents to improve self-service in their contact center. The bank achieved an 80% success rate in matching customer intent with NLP routing. This led to a 50% reduction in c...all volume to agents. Five9 helped Central Bank make their customer service more efficient. The solution focused on AI and automation for better results.

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Exact Sciences - Health, Wellness And Fitness

Five9 helped Exact Sciences, a global molecular diagnostics company, improve its contact center. The company faced problems with an inflexible IVR and high call volumes. Five9 enabled a 45% containme...nt rate and 20% call deflection. Customers saved 60% of their time using the new system.

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US Radiology Specialists - Hospital & Health Care

Five9 AI helped US Radiology Specialists fix call misrouting and speed up appointment scheduling. They used AI agents and smart routing to improve call accuracy and automate outbound campaigns. Integ...ration with Salesforce gave real-time data access. Abandonment rates dropped below 4%. Call volume rose by 25% and they saved the work of 15 full-time employees. Appointment conversion rates went up by 24%, unlocking $4 million in new revenue. Automation cut 4.5 minutes from each outbound call.

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Lumexa Imaging - Health, Wellness And Fitness

Five9 AI helped Lumexa Imaging fix call misrouting and speed up appointment scheduling for over 7 million studies each year. They used AI agents and smart routing to improve call accuracy and connect... with Salesforce for real-time data. Call abandonment rates dropped below 4%. Call volume went up by 25% and they saved the work of 15 full-time staff. Appointment conversions rose by 24%, unlocking $4 million in new revenue. Automation cut 4.5 minutes from each outbound call.

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Wyndham Hotels & Resorts - Hospitality

Five9 helped Wyndham Hotels & Resorts modernize its contact center with AI and automation. Wyndham automated over 40,000 monthly password resets, freeing agents for guest service. 80% of booking canc...ellations are now streamlined for travelers. The call abandonment rate dropped to less than 1%. Wyndham saved millions and reached a 62% automation rate. Travelers now get faster, more personal support.

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Five9 Platform Demonstration

Video Thumbnail

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.
lightning

Peers used Five9 for helpdesk management and engagement management

Five9 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Five9, Inc. News

Executive

Five9 Announces Board of Directors Reshuffle

Five9 announced changes to its Board of Directors, with David Welsh resigning and Robert Zollars appointed as the new Lead Independent Director. Jonathan Mariner and Michael Burdiek were also appointed to key roles, while Sudhakar Ramakrishna joined as a Class II director, bringing experience from SolarWinds Corporation.

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Product

Five9, Inc. (FIVN) Launches Five9 Fusion for ServiceNow

Five9, Inc. launched Five9 Fusion for ServiceNow, an AI-powered solution that unifies voice and digital interactions to enhance customer service. The integration with ServiceNow's Customer Service Management provides a single platform for businesses, reducing expenses and offering end-to-end visibility. It empowers agents with a unified interface, enabling faster, personalized customer experiences.

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Product

Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences | Five9

Five9 has launched Five9 Fusion for ServiceNow, an AI-powered integration that unifies voice and digital interactions to enhance customer service experiences. This integration offers real-time transcription and unified routing, enabling agents to resolve issues faster and deliver personalized service. The solution is designed to reduce operational costs and improve agent productivity by providing a single interface for managing interactions.

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Awards

Five9 Named a Leader in the 2025 Gartner® Magic Quadrant for Contact Center as a Service for the Eighth Time

Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eighth consecutive time. This recognition highlights Five9's Intelligent CX Platform, which leverages AI to enhance customer experiences. The platform supports large-scale contact centers with advanced AI and speech recognition features, demonstrating Five9's consistent innovation and market leadership.

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Five9, Inc. Profile

Company Name

Five9, Inc.

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO