Five9 Overview
Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls.
Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.
Reviews
"The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on t...he business need." - Gary Britton
Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Five9 Use Cases
How efficiently Does Five9 manage your Helpdesk Management?
What benefits does Five9 offer for Engagement Management?
What makes Five9 ideal for Call Recording?
Why is Five9 the best choice for Contact List Management?
Why is Five9 the best choice for Communication Management?
50+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
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The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on the business need. Testimonial By Gary Britton |
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The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle |
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No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gary Britton Vice President of Operations Teladoc |
The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on the business need. Testimonial By Gary Britton |
|
Jeff Huffnagle Director of Telecommunications Medical Alert |
The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle |
|
Bernie Fraser Technical Support Director NetSuite |
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
Case Studies
CASE STUDY Exact Sciences
CASE STUDY Central Bank
CASE STUDY Alaska Airlines
CASE STUDY US Radiology Specialists
Video
Five9 Platform Demonstration
Frequently Asked Questions(FAQ)
for Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Five9, Inc. News
New Five9 Fusion for Salesforce Deepens Partnership to Deliver Integrated AI-Powered Customer Experiences
Five9 has launched Five9 Fusion for Salesforce, a new product and services bundle that integrates Five9s Intelligent CX Platform with Salesforce Service Cloud Voice. This solution enables businesses to deliver AI-powered, personalized customer experiences and streamlines deployment for joint customers seeking advanced contact center capabilities.
Teaming Up for Success in Government: Five9 and Microsoft Teams
Five9 and Microsoft Teams are collaborating to enhance success in government sectors. Five9 is recognized as a leader in the Gartner Magic Quadrant and has announced its 2024 Global Partner Awards. Additionally, Five9 released a new 2025 Customer Experience Report.
Acqueon Proactive Customer Engagement by Five9
Five9 introduces Acqueon Proactive Customer Engagement, an AI-powered platform to enhance revenue, compliance, and customer interaction through omnichannel solutions like Acqueon Campaigns, Compliance, Dialer, and Outreach.
Five9 AI Playbook: Pre-Implementation
Five9 is recognized as a Magic Quadrant Leader by Gartner and has acquired Acqueon. The company offers cloud contact center solutions, AI and automation tools, and various engagement and management products across industries like healthcare and retail.
Five9, Inc. Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
