Five9 Overview
Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls.
Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.
Reviews
"The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very p...ositive and we will continue to use Five9 in the future. I can highly recommend Five9." - Ryan Regier
Peer review evidence (same sources as the product rating summary)
"...That said, it seems like an adequate system for a medium-to-large call center to use. ...." Peer review by Timothy C., Retail
"...Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers...." What is the Cloud
"...Call recording...." How the Five9 Intelligent Could Contact Center Works
Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Five9 Customer wins, Customer success stories, Case studies
What makes Five9 ideal for Helpdesk Management?
How does Five9 address your Engagement Management Challenges?
How can Five9 enhance your Call Recording process?
How can Five9 enhance your Contact List Management process?
How does Five9 address your Communication Management Challenges?
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
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Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher |
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No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ryan Regier Senior Admin OnDeck |
The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
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Katie Fisher Call Center Supervisor Olympus |
Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher |
|
Bernie Fraser Technical Support Director NetSuite |
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
Five9 Platform Demonstration
Frequently Asked Questions (FAQ)
What buyers ask before choosing Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Five9, Inc. News
Five9 Inc Earnings Report: Quarterly & Annual Financial Results as of ...
Five9 Inc released its quarterly and annual financial results, detailing revenue, profit, and other financial metrics.
Five9 Inc. (FIVN) Reveals Next-Gen Voice AI Agents
Five9 Inc. has launched its next-generation Voice AI Agents, designed to automate complex customer interactions. These agents feature reasoning, action-taking, and seamless handoffs between AI and live agents. The platform offers multilingual voice experiences and integrates securely with enterprise systems, enhancing customer engagement through AI-driven automation.
No More Friction: Five9 Epic Fusion and the Future of Intelligent Patient Access
Five9 introduces Epic Fusion, enhancing patient access by integrating Epic workflows with contact center operations. The Epic API Adapter and Orchestrator enable seamless AI-powered self-service, improving efficiency and patient trust in healthcare systems.
Five9 (FIVN) Stock Seems Fairly Priced Following New Voice AI Agents
Five9 has launched its Voice AI Agents, aiming to enhance AI-driven customer service. This product integration reflects Five9's strategic focus on AI technology to drive future growth. Despite the launch, Five9's stock valuation remains a topic of debate, balancing AI growth potential against legal and execution risks.
Five9, Inc. Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
