Product and Vendor News
Customer stories
Product Business Settings
Five9 is popular in Financial Services, Retail, and Marketing And Advertising industries and is widely used by Mid Market, Small Business, and Enterprise.
Integrations
Five9 Product Overview
Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.
How satisfied the customers are with Five9 use-cases
Reviews
"At a moment’s notice we can design and deploy new campaigns and report results immediately." - Pedro Guijarro
"Five9 is the heart of this organization. We wouldn't be where we are without it." - Brian Ernst
Five9 Customer Insights, Testimonials and Case Studies
How does Five9 facilitate Helpdesk Management?
Why is Five9 the best choice for Engagement Management?
What Are the key features of Five9 for Call Recording?
How can Five9 enhance your Contact List Management process?
How does Five9 address your Communication Management Challenges?
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro |
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Five9 is the heart of this organization. We wouldn't be where we are without it. Testimonial By Brian Ernst |
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Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Pedro Guijarro IT Manager USCB America |
At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro |
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Brian Ernst CEO Senior Health Solutions |
Five9 is the heart of this organization. We wouldn't be where we are without it. Testimonial By Brian Ernst |
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Lee Hasson Director of Business Intelligence Open English |
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
Five9 Platform Demonstration
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Five9, Inc. Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
