Five9 Overview

Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.

Other use cases:

  • Contact List Management
  • Communication Management
  • Workflow Management
  • Campaign Management
  • Customer Feedback Management
  • Performance Management
  • Social Media Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Five9 Use-Cases and Business Priorities: Customer Satisfaction Data

Five9 works with different mediums / channels such as Phone Calls.

Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.

Reviews

"Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back." - Lee Hasson

Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Five9 Use Cases

How can Five9 optimize your Helpdesk Management Workflow?

How can Five9 enhance your Engagement Management process?

What makes Five9 ideal for Call Recording?

What solutions does Five9 provide for Contact List Management?

What benefits does Five9 offer for Communication Management?

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Five9 testimonial

Lee Hasson

Director of Business Intelligence

Open English
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson
Five9 testimonial

Katie Fisher

Call Center Supervisor

Olympus
Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher
Five9 testimonial

Jeff Huffnagle

Director of Telecommunications

Medical Alert
The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle
CUSTOMERS TESTIMONIALS
Five9 testimonial

Lee Hasson

Director of Business Intelligence

Open English
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson
Five9 testimonial

Katie Fisher

Call Center Supervisor

Olympus
Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher
Five9 testimonial

Jeff Huffnagle

Director of Telecommunications

Medical Alert
The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle

Case Studies

Hospital & Health Care

CASE STUDY VSP

Five9 IVA helped VSP deliver self-service to 12 million customers. VSP moved from an on-premises contact center that could not scale. With Five9, VSP saved millions by managing IVA in-house. The comp...any cut support costs by two full-time employees. The new contact center allowed a 100% remote workforce.

Read more →
Hospital & Health Care

CASE STUDY Aeroflow Health

Five9 AI helped Aeroflow Health manage high call volumes and reduce call abandonment. Aeroflow Health cut call volume by 15%. The company lowered average handle times. The contact center automated af...ter-call work. These changes improved efficiency and customer service.

Read more →
Hospital & Health Care

CASE STUDY Doctor Care Anywhere

Five9 helped Doctor Care Anywhere improve employee satisfaction by 44 points. Doctor Care Anywhere is a UK telemedicine company offering 24/7 remote healthcare. They used Five9 to handle more patient... calls and support digital healthcare growth. The solution led to a 70% first call resolution rate and a 1 minute reduction in after-call time. Team leaders saved 8 hours per week. Employee attrition dropped to 3%.

Read more →
Apparel & Fashion

CASE STUDY PUMA

Five9 Intelligent CX Platform helps PUMA speed up customer service. The customer service team reduces delays and solves problems faster. PUMA keeps customers happy and moving. The solution supports P...UMA’s FOREVER. FASTER. mission. The team works smarter and stays on track with customer needs.

Read more →
Education

CASE STUDY Aprende Institute

Five9 helped Aprende Institute improve student experience. The online education institute needed better outbound calling, strong connectivity, and Salesforce integration. Five9 provided automated cal...l dialing and reliable connections. The solution made workflows easier with Salesforce. Aprende Institute can now build trust and connect with students more efficiently.

Read more →
Real Estate

CASE STUDY Yopa

Five9 helped Yopa, a fast-growing real estate company, solve scaling problems in their contact center. Yopa used Five9 to handle four times more calls without hiring more agents. Lead response time d...ropped from two minutes to under 60 seconds. Agents spent more time talking to customers. Yopa improved productivity and customer experience with Five9.

Read more →

Video

Five9 Platform Demonstration

Video Thumbnail

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.
lightning

Peers used Five9 for helpdesk management and engagement management

Five9 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Five9, Inc. News

Executive

Five9 Announces Board of Directors Reshuffle

Five9 announced changes to its Board of Directors, with David Welsh resigning and Robert Zollars appointed as the new Lead Independent Director. Jonathan Mariner and Michael Burdiek were also appointed to key roles, while Sudhakar Ramakrishna joined as a Class II director, bringing experience from SolarWinds Corporation.

Read more →
Product

Five9, Inc. (FIVN) Launches Five9 Fusion for ServiceNow

Five9, Inc. launched Five9 Fusion for ServiceNow, an AI-powered solution that unifies voice and digital interactions to enhance customer service. The integration with ServiceNow's Customer Service Management provides a single platform for businesses, reducing expenses and offering end-to-end visibility. It empowers agents with a unified interface, enabling faster, personalized customer experiences.

Read more →
Product

Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences | Five9

Five9 has launched Five9 Fusion for ServiceNow, an AI-powered integration that unifies voice and digital interactions to enhance customer service experiences. This integration offers real-time transcription and unified routing, enabling agents to resolve issues faster and deliver personalized service. The solution is designed to reduce operational costs and improve agent productivity by providing a single interface for managing interactions.

Read more →
Awards

Five9 Named a Leader in the 2025 Gartner® Magic Quadrant for Contact Center as a Service for the Eighth Time

Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eighth consecutive time. This recognition highlights Five9's Intelligent CX Platform, which leverages AI to enhance customer experiences. The platform supports large-scale contact centers with advanced AI and speech recognition features, demonstrating Five9's consistent innovation and market leadership.

Read more →

Five9, Inc. Profile

Company Name

Five9, Inc.

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO