Five9 Overview

This is a summary of the comprehensive capabilities and benefits of Five9 based on over 6060 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Five9, NICE CXone, Bright Pattern, Talkdesk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Five9 is right for your needs? Our Cuspera AI engine can evaluate how Five9 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Five9 supports business activities such as:

  • Helpdesk Management
  • Engagement Management
  • Call Recording
  • Contact List Management
  • Communication Management

Five9 can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Five9's capabilities include Recording, Personalization, Dashboard, etc.

Five9 was founded in 2001. Financial Services Vertical is its biggest customer base.

Reviews

"The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very p...ositive and we will continue to use Five9 in the future. I can highly recommend Five9. " - Ryan Regier

Five9 Reviews

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using Five9.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.50/5

Read Reviews (468)

"...Like almost every other cloud based call center software, it integrates with Salesforce CRM...."
Engagement Management

4.35/5

Read Reviews (235)

"...I've been using Five9 for quite a while for managing all my interactions with clients via different means...."
engaging and following up

4.45/5

Read Reviews (139)

"...Take performance to the next level and boost agent engagement with gamification...."
engaging with scheduling & cadence

3.97/5

Read Reviews (5)

"...The reason that I enjoy it the most is due to the fact that it places the calls on its own cadence depending on how you disposition the last call...."
Call Recording with Phone Calls

4.02/5

Read Reviews (150)

"...We have multiple options for selection and Five9 makes it easy to triage the calls & record the incoming calls in a professional and timely fashion...."
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.50/5

Read Reviews (468)

"...Like almost every other cloud based call center software, it integrates with Salesforce CRM...." Peer review by Casey R., Information Technology and Services
Engagement Management

4.35/5

Read Reviews (235)

"...I've been using Five9 for quite a while for managing all my interactions with clients via different means...." Peer review by Krystyna L., Quality Assurance Manager, Information Technology and Services
engaging and following up

4.35/5

Read Reviews (139)

engaging with scheduling & cadence

4.35/5

Read Reviews (5)

Call Recording with Phone Calls

4.02/5

Read Reviews (150)

"...We have multiple options for selection and Five9 makes it easy to triage the calls & record the incoming calls in a professional and timely fashion...." Peer review by Tracy W., Medical Information Operation Specialist, Pharmaceuticals

50+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6060 insights from peers and experts to help you assess how these Five9 use cases fit your Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Five9 testimonial

Ryan Regier

Senior Admin

OnDeck

The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9.

Testimonial By Ryan Regier
Five9 testimonial

Gary Britton

Vice President of Operations

Teladoc

The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on the business need. Testimonial By Gary Britton
Five9 testimonial

Jeff Huffnagle

Director of Telecommunications

Medical Alert

The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle
CUSTOMERS TESTIMONIALS
Five9 testimonial

Ryan Regier

Senior Admin

OnDeck

The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9.

Testimonial By Ryan Regier
Five9 testimonial

Gary Britton

Vice President of Operations

Teladoc

The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on the business need. Testimonial By Gary Britton
Five9 testimonial

Jeff Huffnagle

Director of Telecommunications

Medical Alert

The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle

Case Studies

COMPANY CASE STUDIES
Five9 case study
Case Study Regent University

University Doubles Its Call Volume Without Adding Staff by Using Five9

Read More
Five9 case study
Case Study Jackson Hewitt

Jackson Hewitt Improves Agent Performance With Five9 Enterprise WFM

Read More
Five9 case study
Case Study OnBrand24

OnBrand24 growth through transparency

Read More

Video

Five9 Platform Demonstration

Video Thumbnail

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

NICE CXone, Bright Pattern, Talkdesk and Genesys PureConnect are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise
lightning

Peers used Five9 to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Five9

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.85/5

Read Reviews (206)
Personalization

3.39/5

Read Reviews (95)
Dashboard

3.71/5

Read Reviews (64)
Predictive dialer

4.47/5

Read Reviews (43)
Gamification

4.15/5

Read Reviews (34)
FEATURES RATINGS AND REVIEWS
Recording

3.85/5

Read Reviews (206)
Personalization

3.39/5

Read Reviews (95)
Dashboard

3.71/5

Read Reviews (64)
Predictive dialer

4.47/5

Read Reviews (43)
Gamification

4.15/5

Read Reviews (34)

IT and Other Capabilities

for Five9

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.85/5

Read Reviews (371)
Data Import

3.77/5

Read Reviews (717)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.85/5

Read Reviews (371)
Data Import

3.77/5

Read Reviews (717)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.45/5

Read Reviews (106)
Phone Support

4.44/5

Read Reviews (186)
Email Support

4.41/5

Read Reviews (86)
24/7 Support

3.84/5

Read Reviews (931)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.45/5

Read Reviews (106)
Phone Support

4.44/5

Read Reviews (186)
Email Support

4.41/5

Read Reviews (86)
24/7 Support

3.84/5

Read Reviews (931)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (165)
Analytics

4.04/5

Read Reviews (296)
Custom Reports

3.72/5

Read Reviews (628)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (165)
Analytics

4.04/5

Read Reviews (296)
Custom Reports

3.72/5

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Vendor Profile Details

Company Name

five9

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Financials

IPO