Five9 Overview
This is a summary of the comprehensive capabilities and benefits of Five9 based on over 6060 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Five9, NICE CXone, Bright Pattern, Talkdesk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Five9 is right for your needs? Our Cuspera AI engine can evaluate how Five9 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Five9 supports business activities such as:
- Helpdesk Management
- Engagement Management
- Call Recording
- Contact List Management
- Communication Management
Five9 can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Five9's capabilities include Recording, Personalization, Dashboard, etc.
Five9 was founded in 2001. Financial Services Vertical is its biggest customer base.
Reviews
"At a moment’s notice we can design and deploy new campaigns and report results immediately. " - Pedro Guijarro
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Five9.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using Five9.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management with Phone Calls |
4.50/5 ★ |
"...It's nice to have a major call center phone system that I -a call center..." Peer review by Thomas M., Manager, Education |
Engagement Management |
4.35/5 ★ |
"...Five9 provides your contact center with innovative solutions that deliver personalized omnichannel engagement, remote workforce optimization, and innovative uses of AI and workflow automation. ..." Five9 for Retail: Cloud Contact Center Solutions (CCaaS) |
engaging and following up |
4.45/5 ★ |
"...The Five9 Einstein Engagement Bot is the latest move for Five9 in ushering in the era of the Intelligent Cloud Contact Center...." Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World s Leading Enterprise Cloud Marketplace |
engaging with scheduling & cadence |
3.97/5 ★ |
"...The reason that I enjoy it the most is due to the fact that it places the calls on its own cadence depending on how you disposition the last call...." Peer review by Joseph H, Account Manager, Information Technology and Services |
Call Recording with Phone Calls |
4.02/5 ★ |
"...I loved the amount of options it provides to review call duration, call routing, queue priority, call recording and all that you need to check call performance and metrics in a call center. . ...." Peer review by Juan M., Team Leader, Consumer Services |
PEER EXPERIENCES | |
---|---|
Helpdesk Management with Phone Calls |
4.50/5 ★ |
"...It's nice to have a major call center phone system that I -a call center..." Peer review by Thomas M., Manager, Education |
|
Engagement Management |
4.35/5 ★ |
"...Five9 provides your contact center with innovative solutions that deliver personalized omnichannel engagement, remote workforce optimization, and innovative uses of AI and workflow automation. ..." Five9 for Retail: Cloud Contact Center Solutions (CCaaS) |
|
engaging and following up |
4.35/5 ★ |
engaging with scheduling & cadence |
4.35/5 ★ |
Call Recording with Phone Calls |
4.02/5 ★ |
"...I loved the amount of options it provides to review call duration, call routing, queue priority, call recording and all that you need to check call performance and metrics in a call center. . ...." Peer review by Juan M., Team Leader, Consumer Services |
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6060 insights from peers and experts to help you assess how these Five9 use cases fit your Contact Center Software needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro |
|
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
|
Since switching to Five9, we have experienced a 160% increase in contacts per hour. Testimonial By Matt Zemon |
CUSTOMERS | TESTIMONIALS |
---|---|
Pedro Guijarro IT Manager USCB America |
At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro |
Bernie Fraser Technical Support Director NetSuite |
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
Matt Zemon President and CEO American Support |
Since switching to Five9, we have experienced a 160% increase in contacts per hour. Testimonial By Matt Zemon |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study EnglishtownRead More |
|
Case Study Work ConnectRead More |
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Case Study Regent UniversityRead More |
Frequently Asked Questions(FAQ)
for Five9
What is Five9?
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 Alternatives
Peer and Expert Opinion on Features
for Five9
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (206) |
Personalization | Read Reviews (95) |
Dashboard | Read Reviews (64) |
Predictive dialer | Read Reviews (43) |
Gamification | Read Reviews (34) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (206) |
Personalization | Read Reviews (95) |
Dashboard | Read Reviews (64) |
Predictive dialer | Read Reviews (43) |
Gamification | Read Reviews (34) |
IT and Other Capabilities
for Five9
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (371) |
Data Import | Read Reviews (717) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (371) |
Data Import | Read Reviews (717) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (106) |
Phone Support | Read Reviews (186) |
Email Support | Read Reviews (86) |
24/7 Support | Read Reviews (931) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (106) |
Phone Support | Read Reviews (186) |
Email Support | Read Reviews (86) |
24/7 Support | Read Reviews (931) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (165) |
Analytics | Read Reviews (296) |
Custom Reports | Read Reviews (628) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (165) |
Analytics | Read Reviews (296) |
Custom Reports | Read Reviews (628) |
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Vendor Profile Details
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO