Five9 Overview

Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.

Other use cases:

  • Contact List Management
  • Communication Management
  • Workflow Management
  • Campaign Management
  • Customer Feedback Management
  • Performance Management
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
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Five9 Use-Cases and Business Priorities: Customer Satisfaction Data

Five9 works with different mediums / channels such as Phone Calls.

Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.

Reviews

"Five9 is the heart of this organization. We wouldn't be where we are without it." - Brian Ernst

Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Five9 Use Cases

What makes Five9 ideal for Helpdesk Management?

How does Five9 facilitate Engagement Management?

What solutions does Five9 provide for Call Recording?

How efficiently Does Five9 manage your Contact List Management?

What benefits does Five9 offer for Communication Management?

50+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Five9 testimonial

Brian Ernst

CEO

Senior Health Solutions

Five9 is the heart of this organization. We wouldn't be where we are without it. Testimonial By Brian Ernst
Five9 testimonial

Teddy Liaw

CEO

NexRep

With Five9, we have literally been doubling our year-over-year growth. Testimonial By Teddy Liaw
Five9 testimonial

Sajan Choksi

CEO

Innovative Vision

Five9 offers much more automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients. Testimonial By Sajan Choksi
CUSTOMERS TESTIMONIALS
Five9 testimonial

Brian Ernst

CEO

Senior Health Solutions

Five9 is the heart of this organization. We wouldn't be where we are without it. Testimonial By Brian Ernst
Five9 testimonial

Teddy Liaw

CEO

NexRep

With Five9, we have literally been doubling our year-over-year growth. Testimonial By Teddy Liaw
Five9 testimonial

Sajan Choksi

CEO

Innovative Vision

Five9 offers much more automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients. Testimonial By Sajan Choksi

Case Studies

Hospital & Health Care

CASE STUDY VSP

Five9 IVA helped VSP deliver self-service to 12 million customers. VSP moved from an on-premises contact center that could not scale. With Five9, VSP saved millions by managing IVA in-house. The comp...any cut support costs by two full-time employees. The new contact center allowed a 100% remote workforce.

Apparel & Fashion

CASE STUDY PUMA

Five9 Intelligent CX Platform helps PUMA speed up customer service. The customer service team reduces delays and solves problems faster. PUMA keeps customers happy and moving. The solution supports P...UMA’s FOREVER. FASTER. mission. The team works smarter and stays on track with customer needs.

Hospital & Health Care

CASE STUDY Aeroflow Health

Five9 AI helped Aeroflow Health manage high call volumes and reduce call abandonment. Aeroflow Health cut call volume by 15%. The company lowered average handle times. The contact center automated af...ter-call work. These changes improved efficiency and customer service.

Real Estate

CASE STUDY Yopa

Five9 helped Yopa, a fast-growing real estate company, solve scaling problems in their contact center. Yopa used Five9 to handle four times more calls without hiring more agents. Lead response time d...ropped from two minutes to under 60 seconds. Agents spent more time talking to customers. Yopa improved productivity and customer experience with Five9.

Education

CASE STUDY Aprende Institute

Five9 helped Aprende Institute improve student experience. The online education institute needed better outbound calling, strong connectivity, and Salesforce integration. Five9 provided automated cal...l dialing and reliable connections. The solution made workflows easier with Salesforce. Aprende Institute can now build trust and connect with students more efficiently.

Hospital & Health Care

CASE STUDY Doctor Care Anywhere

Five9 helped Doctor Care Anywhere improve employee satisfaction by 44 points. Doctor Care Anywhere is a UK telemedicine company offering 24/7 remote healthcare. They used Five9 to handle more patient... calls and support digital healthcare growth. The solution led to a 70% first call resolution rate and a 1 minute reduction in after-call time. Team leaders saved 8 hours per week. Employee attrition dropped to 3%.

Video

Five9 Platform Demonstration

Video Thumbnail

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.
lightning

Peers used Five9 for helpdesk management and engagement management

Five9 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Five9, Inc. News

Product

New Five9 Research Reveals Human-Centered AI and Smarter Service Design Are Essential to Winning in the Experience Economy | Five9

Five9 released its 2025 Business Leaders Customer Experience Report, highlighting the importance of human-centered AI and smarter service design in customer experience. The report, based on a survey of over 400 senior business decision-makers, emphasizes the need for AI that enhances customer trust and the role of empowered agents in handling complex interactions. It also reveals perception gaps between business leaders and customers regarding self-service and wait times.

Awards

Five9 Earns Multiple Metrigy Honors for Driving Business Success and CX Innovation | Five9

Five9 received multiple accolades from Metrigy, being named a MetriStar Top Provider for both Contact Center-as-a-Service (CCaaS) and Workforce Engagement Management (WEM) Suites. The company also ranked as a market leader in the 2025 CCaaS MetriRank report. These honors highlight Five9's innovation and ability to deliver measurable business success, with high customer satisfaction and improved agent performance.

Product

New Five9 Fusion for Salesforce Deepens Partnership to Deliver Integrated AI-Powered Customer Experiences

Five9 has launched Five9 Fusion for Salesforce, a new product and services bundle that integrates Five9s Intelligent CX Platform with Salesforce Service Cloud Voice. This solution enables businesses to deliver AI-powered, personalized customer experiences and streamlines deployment for joint customers seeking advanced contact center capabilities.

Partnership

Teaming Up for Success in Government: Five9 and Microsoft Teams

Five9 and Microsoft Teams are collaborating to enhance success in government sectors. Five9 is recognized as a leader in the Gartner Magic Quadrant and has announced its 2024 Global Partner Awards. Additionally, Five9 released a new 2025 Customer Experience Report.

Five9, Inc. Profile

Company Name

Five9, Inc.

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Financials

IPO