Five9 Overview

This is a summary of the comprehensive capabilities and benefits of Five9 based on over 6060 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Five9, NICE CXone, Bright Pattern, Talkdesk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Five9 is right for your needs? Our Cuspera AI engine can evaluate how Five9 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Five9 supports business activities such as:

  • Helpdesk Management
  • Engagement Management
  • Call Recording
  • Contact List Management
  • Communication Management

Five9 can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Five9's capabilities include Recording, Personalization, Dashboard, etc.

Five9 was founded in 2001. Financial Services Vertical is its biggest customer base.

Reviews

"At a moment’s notice we can design and deploy new campaigns and report results immediately. " - Pedro Guijarro

Cuspera Reviews

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using Five9.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.50/5 ★

Read Reviews (468)

"...It's nice to have a major call center phone system that I -a call center..."
Engagement Management

4.35/5 ★

Read Reviews (235)

"...Five9 provides your contact center with innovative solutions that deliver personalized omnichannel engagement, remote workforce optimization, and innovative uses of AI and workflow automation. ..." Five9 for Retail: Cloud Contact Center Solutions (CCaaS)
engaging and following up

4.45/5 ★

Read Reviews (139)

"...The Five9 Einstein Engagement Bot is the latest move for Five9 in ushering in the era of the Intelligent Cloud Contact Center...."
engaging with scheduling & cadence

3.97/5 ★

Read Reviews (5)

"...The reason that I enjoy it the most is due to the fact that it places the calls on its own cadence depending on how you disposition the last call...."
Call Recording with Phone Calls

4.02/5 ★

Read Reviews (150)

"...I loved the amount of options it provides to review call duration, call routing, queue priority, call recording and all that you need to check call performance and metrics in a call center. . ...."
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.50/5 ★

Read Reviews (468)

"...It's nice to have a major call center phone system that I -a call center..." Peer review by Thomas M., Manager, Education
Engagement Management

4.35/5 ★

Read Reviews (235)

"...Five9 provides your contact center with innovative solutions that deliver personalized omnichannel engagement, remote workforce optimization, and innovative uses of AI and workflow automation. ..." Five9 for Retail: Cloud Contact Center Solutions (CCaaS)
engaging and following up

4.35/5 ★

Read Reviews (139)

engaging with scheduling & cadence

4.35/5 ★

Read Reviews (5)

Call Recording with Phone Calls

4.02/5 ★

Read Reviews (150)

"...I loved the amount of options it provides to review call duration, call routing, queue priority, call recording and all that you need to check call performance and metrics in a call center. . ...." Peer review by Juan M., Team Leader, Consumer Services

50+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6060 insights from peers and experts to help you assess how these Five9 use cases fit your Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Pedro Guijarro

IT Manager

USCB America

At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro

Bernie Fraser

Technical Support Director

NetSuite

No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser

Matt Zemon

President and CEO

American Support

Since switching to Five9, we have experienced a 160% increase in contacts per hour. Testimonial By Matt Zemon
CUSTOMERS TESTIMONIALS

Pedro Guijarro

IT Manager

USCB America

At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro

Bernie Fraser

Technical Support Director

NetSuite

No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser

Matt Zemon

President and CEO

American Support

Since switching to Five9, we have experienced a 160% increase in contacts per hour. Testimonial By Matt Zemon

Case Studies

COMPANY CASE STUDIES
Case Study Englishtown

Englishtown Learning the language of the cloud by experiencing a burst in growth that prompted the switch to Five9

Read More
Case Study Work Connect

Work Connect Project Deploys Contact Center in a Day

Read More
Case Study Regent University

University Doubles Its Call Volume Without Adding Staff by Using Five9

Read More

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

NICE CXone, Bright Pattern, Talkdesk and Genesys PureConnect are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Five9 to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Five9

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.85/5 ★

Read Reviews (206)
Personalization

3.39/5 ★

Read Reviews (95)
Dashboard

3.71/5 ★

Read Reviews (64)
Predictive dialer

4.47/5 ★

Read Reviews (43)
Gamification

4.15/5 ★

Read Reviews (34)
FEATURES RATINGS AND REVIEWS
Recording

3.85/5 ★

Read Reviews (206)
Personalization

3.39/5 ★

Read Reviews (95)
Dashboard

3.71/5 ★

Read Reviews (64)
Predictive dialer

4.47/5 ★

Read Reviews (43)
Gamification

4.15/5 ★

Read Reviews (34)

IT and Other Capabilities

for Five9

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.85/5 ★

Read Reviews (371)
Data Import

3.77/5 ★

Read Reviews (717)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.85/5 ★

Read Reviews (371)
Data Import

3.77/5 ★

Read Reviews (717)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.45/5 ★

Read Reviews (106)
Phone Support

4.44/5 ★

Read Reviews (186)
Email Support

4.41/5 ★

Read Reviews (86)
24/7 Support

3.84/5 ★

Read Reviews (931)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.45/5 ★

Read Reviews (106)
Phone Support

4.44/5 ★

Read Reviews (186)
Email Support

4.41/5 ★

Read Reviews (86)
24/7 Support

3.84/5 ★

Read Reviews (931)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Vendor Profile Details

Company Name

five9

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Financials

IPO