Five9 Overview
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls,
Five9's features include Recording, Personalization, Dashboard, etc.
Reviews
"No matter what concept we come up with, Five9 seems to have a solution for it." - Bernie Fraser
Five9, NICE CXone, Bright Pattern, Talkdesk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Five9 Use Cases
How efficiently Does Five9 manage your Helpdesk Management?
"...It does the job of managing call centers and routing calls to call center agents...." Peer review by Winnie L., VP Product, Computer Software
What makes Five9 ideal for Engagement Management?
"...The clinic was receiving over 20,000 inbound calls a day from people making appointments or following up on test results, in addition to over 50,000 FAQs per month all of which were being handled by chatbots...." Covid Clinic Success Story
How does Five9 facilitate Call Recording?
What benefits does Five9 offer for Contact List Management?
What Are the key features of Five9 for Communication Management?
50+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
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The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
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Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Bernie Fraser Technical Support Director NetSuite |
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
|
Ryan Regier Senior Admin OnDeck |
The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
|
Lee Hasson Director of Business Intelligence Open English |
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study NetSuiteRead More |
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Case Study Jackson HewittRead More |
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Case Study University of AkronRead More |
Video
Five9 Platform Demonstration
Frequently Asked Questions(FAQ)
for Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
five9 Feeds
Exact Sciences Moves to the Cloud and Achieves 45% Containment Rate with Five9
Exact Sciences Moves to the Cloud and Achieves 45% Containment Rate with Five9 kfulton
A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences faced challenges of an inflexible IVR, inability to scale, and overwhelming call volumes with its on-premises contact center system. Five9 came to the rescue.
See how:
- Exact Sciences achieved a 45% containment rate.
- The company realized 20% call deflection overall.
- Customers experienced 60% time savings.
Mid-Atlantic Business Communications
Mid-Atlantic Business Communications rjeffery
Established in 1991, MABC has over three decades of experience in the technology industry. We’ve built a reputation for delivering innovative and reliable communication solutions tailored to meet the evolving needs of our clients. With a focus on customer satisfaction and technical expertise, MABC has become a trusted regional partner for organizations seeking cutting-edge technology solutions.
five9 Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
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