Five9 Overview
Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls.
Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.
Reviews
"Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds." - Katie Fisher
Peer review evidence (same sources as the product rating summary)
"...We are expanding our call center and still testing the software in our environment...." Peer review by Manny P., ., Non-Profit Organization Management
"...Five9 provides your contact center with innovative solutions that deliver personalized omnichannel engagement, remote workforce optimization, and innovative uses of AI and workflow automation. ..." Five9 for Retail: Cloud Contact Center Solutions (CCaaS)
"...I like the ability to monitor and record calls especially since we need to listen to solve client issues from time to time...." Peer review by Project Manager in Marketing
Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Five9 Customer wins, Customer success stories, Case studies
How efficiently Does Five9 manage your Helpdesk Management?
How can Five9 enhance your Engagement Management process?
How can Five9 enhance your Call Recording process?
What makes Five9 ideal for Contact List Management?
How does Five9 address your Communication Management Challenges?
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher |
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No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
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The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Katie Fisher Call Center Supervisor Olympus |
Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher |
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Bernie Fraser Technical Support Director NetSuite |
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
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Ryan Regier Senior Admin OnDeck |
The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
Fortune 100 financial services firm - Financial Services - Very Large
Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%
Five9 Platform Demonstration
Frequently Asked Questions (FAQ)
What buyers ask before choosing Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Five9, Inc. News
Five9 Named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms - Yahoo Finance
Five9 has been named a Leader in the 2026 IDC MarketScape for Worldwide Agentic Contact Center-as-a-Service Platforms. This recognition highlights Five9's investments in AI and human agent integration, strong CRM integrations, and a robust partner ecosystem. The platform's reliability and focus on contact centers make it suitable for midmarket and enterprise organizations across various industries.
Five9 Epic Integration: Faster, Connected Healthcare CX
Five9 has integrated its contact center tools directly into Epic's healthcare modules, enhancing patient engagement and operational efficiency. This integration allows seamless workflows, reducing call handling time by up to 25% and improving call efficiency. The rapid adoption by healthcare organizations highlights the demand for integrated solutions that enhance patient experience without disrupting existing systems.
How Five9 Closes the Fraud Detection Gap
Five9's webinar highlighted the gap between fraud detection and customer communication in financial services. The Five9 Advanced Campaign Manager integrates fraud alerts with omnichannel customer outreach, enabling real-time notifications and compliance automation. This approach helps financial institutions reduce fraud losses, improve customer trust, and enhance operational efficiency.
Regal Partners with Five9, Bringing AI Voice Automation to Enterprise Contact Centers
Five9 and Regal have integrated their platforms, enabling Regal's AI voice agents to be available through Five9's AI Agent Connect program. This integration enhances enterprise contact centers by automating call follow-ups and synchronizing real-time call data, improving agent productivity and customer engagement. The collaboration supports secure AI deployment in regulated industries.
Five9, Inc. Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
