Cisco Workplace Analytics Overview

Cisco Workplace Analytics transforms real estate portfolios into strategic assets by analyzing building utilization. Integration with rifiniti Optimo provides relevant utilization metrics for real estate professionals.

This is a summary of the comprehensive capabilities and benefits of Cisco Workplace Analytics based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Cisco Workplace Analytics, belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Cisco Workplace Analytics is right for your needs? Our Cuspera AI engine can evaluate how Cisco Workplace Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.

Cisco Workplace Analytics supports business activities such as:

  • Tracking & Monitoring Communications
  • Identify Target Customers
  • Helpdesk Management
  • Collaboration

It can help manage these activities if you use Phone Calls and Video for these needs.

Cisco Workplace Analytics was founded in 1984. Pharmaceuticals Vertical is its biggest customer base.

Reviews

"...This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed,...." Peer review by User

Cisco Workplace Analytics Reviews

11 buyers and buying teams have used Cuspera to assess how well Cisco Workplace Analytics solved their Business Intelligence needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Use Cases

Peers recommend Tracking & Monitoring Communications , Identify Target Customers , Helpdesk Management , as the business use cases that they have been most satisfied while using Cisco Workplace Analytics.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Tracking & Monitoring Communications with Phone Calls

4.16/5 ★

Read Reviews (2)

"...This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed,...."
Identify Target Customers

3.42/5 ★

Read Reviews (1)

"...We are saving on labor expenses and better able to target our customers needs...."
Helpdesk Management with Phone Calls

3.42/5 ★

Read Reviews (1)

"...Most significant are the call center statistics, such as wait time, call duration, number of transfer/re-directs...."
PEER EXPERIENCES
Tracking & Monitoring Communications with Phone Calls

4.16/5 ★

Read Reviews (2)

"...This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed,...." Peer review by User
Identify Target Customers

3.42/5 ★

Read Reviews (1)

"...We are saving on labor expenses and better able to target our customers needs...." Peer review by User
Helpdesk Management with Phone Calls

3.42/5 ★

Read Reviews (1)

"...Most significant are the call center statistics, such as wait time, call duration, number of transfer/re-directs...." Peer review by User

Customer Stories

 

Puntonet - Telecommunications - Medium

Quito, Ecuador

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security. Cisco's analytics and automation reduced n...etwork problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.

Read more →
 

Expo City Dubai - Entertainment - Medium

Dubai, United Arab Emirates

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000 delegates across 120 buildings for two weeks. Network reprovision cost was jus...t 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.

Read more →
 

BT - Telecommunications - Very Large

London, UK

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The new system cut energy costs and allowed proactive management ...of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

Read more →

Based on peer insights

Cuspera recommends Cisco Workplace Analytics for

Use Cases Tracking & Monitoring Communications , Identify Target Customers , Helpdesk Management
Medium Phone Calls, Video
Industries Pharmaceuticals, Banking, Hospital & Health Care

Popular Business Setting

for Cisco Workplace Analytics

Top Industries

  • Pharmaceuticals
  • Banking
  • Hospital & Health Care

Popular in

  • Small Business
  • Large Enterprise

IT and Other Capabilities

for Cisco Workplace Analytics

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.25/5 ★

Read Reviews (4)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.25/5 ★

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.01/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.01/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.49/5 ★

Read Reviews (11)
Analytics

4.41/5 ★

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.49/5 ★

Read Reviews (11)
Analytics

4.41/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Cisco Workplace Analytics

Top Failure Risks for Cisco Workplace Analytics

Vendor Profile Details

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO