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Information Technology and Services Case Studies and Customer Success Stories with Cisco Contact Center

 

World Wide Technology - Information Technology And Services - Large

St. Louis, USA

World Wide Technology used Cisco Nexus solutions to modernize its Advanced Technology Center data center network. The legacy network could... not support new high-performance computing and AI workloads. Cisco Nexus Dashboard and 9000 Series Switches enabled centralized management, automation, and analytics. WWT now processes a wide range of customer workloads and supports advanced AI use cases. The upgrade improved flexibility, simplified management, and increased customer satisfaction.

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Tech Mahindra - Information Technology And Services - Very Large

Pune, India

Tech Mahindra used Cisco SD-WAN to scale 32 branches and 6 hubs. They needed to simplify network management and boost... security. Cisco SD-WAN enabled centralized control and cut deployment time for new branches by 70%. The solution reduced costs and improved digital resilience. Tech Mahindra now inspires customer trust by leading with proven results.

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Proactive Data Systems - Information Technology And Services - Medium

New Delhi, India

Proactive Data Systems used Cisco’s AI-powered security solutions to improve threat response by 60%. Manual security tasks were automated, saving... 20 hours per month. Cisco’s AIOps and Security Cloud Control helped reduce firewall policy clutter by 35%. The team saw a 25% faster time to update firewall rules. Unified visibility and predictive analytics enabled proactive threat management and streamlined compliance.

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Newgen Software - Information Technology And Services - Large

New Delhi, India

Cisco Secure Endpoint helped Newgen Software protect its global workforce. Newgen faced risks from diverse networks and devices. Cisco's solution... provided end-to-end protection for laptops, servers, and mobile devices. Regular health checks and coaching improved security and user adoption. The platform quickly quarantines malware and updates antivirus protection. Newgen now has stronger cybersecurity and plans to use Cisco XDR for faster incident response.

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Advanced UniByte GmbH - Information Technology And Services - Medium

Metzingen, Germany

Advanced UniByte GmbH used Cisco certifications to achieve Gold Partner status. A team of 30 engineers worked together, building their... own lab to prepare for CCIE and other certifications. Four team members passed the Data Center exam, helping the company meet Cisco Gold requirements. Teamwork and hands-on labs were key to their success. After becoming a Cisco Gold Partner, Advanced UniByte saw a 40% revenue increase and expects another 20% growth in two years.

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LTIMindtree - Information Technology And Services - Very Large

Bengaluru, India

LTIMindtree used Cisco Webex to improve collaboration and build trust in meetings. They secured over 80,000 users with Cisco Secure... Access and ThousandEyes. The solution made work easier and more human-focused. LTIMindtree enhanced user experiences and protected their network. Cisco helped LTIMindtree reimagine how teams work together.

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Energybox - Information Technology And Services - Small

Nashville, USA

Energybox uses Cisco industrial routers and IoT Operations Dashboard to help customers save energy. They needed secure, reliable connections to... thousands of sites. Cisco's solution gave them uninterrupted connectivity and remote access to equipment. This lets Energybox provide energy usage insights and greater efficiency for their customers. The result is better service and less need for field visits.

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ClusterPower - Information Technology And Services - Small

Craiova, Romania

ClusterPower used Cisco solutions to build Romania's first hyperscale data center. The facility runs on a microgrid powered by natural... gas and hydrogen. Cisco UCS X-Series, ACI, and Intersight help ClusterPower deliver scalable, energy-efficient compute services. The data center achieves a PUE of 1.1, about 35% more efficient than the industry average. ClusterPower can now support large AI workloads and pass energy savings to customers.

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Cognizant - Information Technology And Services - Very Large

Teaneck, USA

Cisco Webex helped Cognizant connect over 280,000 employees worldwide. The company needed a simple, scalable, and mobile-friendly platform for collaboration.... Cisco delivered a cloud-based solution with seamless integration to existing tools like Microsoft Outlook and Teams. More than 70,000 Cognizant employees now host Webex Meetings, totaling over 106 million minutes monthly. This improved productivity, reduced travel costs, and made communication easier across global teams.

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Cisco IT - Information Technology And Services - Very Large

San Jose, USA

Cisco IT used quality of service (QoS) to support IP voice and video across its global network. The team faced... challenges with real-time traffic and congestion, especially for voice and video. They implemented advanced QoS features in Cisco IOS Software, including class-based queuing and network-based application recognition. This approach ensured reliable delivery of latency-sensitive applications. The solution improved productivity and guaranteed packet delivery for critical business applications.

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Cisco - Information Technology And Services - Very Large

San Jose, USA

Cisco built a dedicated supply chain risk management team after major disruptions like Hurricane Katrina. The team uses analytics and... real-time monitoring to spot risks and protect billions in revenue. Cisco runs regular drills, audits suppliers, and maps supply chain risks to improve resilience. Their approach includes business continuity planning, incident management, and product risk reviews. These efforts help Cisco recover faster from disruptions and maintain customer trust.

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Cisco - Information Technology And Services - Very Large

San Jose, USA

Cisco used tail-end hop off (TEHO) and regional call routing to cut long-distance voice call costs. By routing more calls... over its own network, Cisco saved $900,000 in four months and expects to avoid at least $4 million in annual expenses. The solution used Cisco Unified Communications Manager and Cisco IOS Gatekeeper. A cross-functional team analyzed call data and implemented TEHO in 24 new countries, reaching 55 locations. The project improved routing efficiency and revealed new cost-saving opportunities.

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Cisco (internal IT) - Information Technology And Services - Very Large

San Jose, USA

Cisco IT automated travel and event management for over 60,000 employees in 259 cities. They used Cisco contact center solutions... and custom applications to streamline travel operations. The solution consolidated travel centers, cut costs, and improved service. Employees gained more self-service options and higher satisfaction. The project increased productivity and earned industry awards for vision.

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Cisco Competitive Selling Group - Information Technology And Services - Very Large

San Jose, USA

Cisco WebEx Social powered the IWE Competitive Selling Community. The group needed real-time access to competitive information and subject matter... experts. Before IWE, information was scattered and hard to update. After moving to IWE, unique visitors grew from 298 to 5,157 per month. Views jumped from 863 to 39,535 per month. The new platform made collaboration and sharing much easier for Cisco teams.

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Cisco - Information Technology And Services - Very Large

San Jose, USA

Cisco transformed its annual global sales meeting into a fully virtual event for 19,000 employees. The event used Cisco's collaboration,... video, and security tools to deliver over 200 sessions and interactive games. Cisco IT overcame major network and bandwidth challenges to support global participation. The virtual event saved 211 million air miles and 334,000 hours in travel time. Cisco achieved over 90% cost savings and reduced CO2 emissions by 84,400 metric tons.

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Cisco - Information Technology And Services - Very Large

San Jose, USA

Cisco used its own collaboration technologies to transform its annual Global Sales Experience (GSX) into a virtual event. Over 17,000 employees... participated remotely across three and a half days. The new format cut cost per attendee from $4,050 to $520 and avoided 19 hours of travel per person. Cisco increased breakout sessions by 46 percent and improved employee ratings of presentations. The event used games, live sessions, and recognition programs to boost engagement and motivation.

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Cisco IT - Information Technology And Services - Very Large

San Jose, USA

Cisco IT used VMware Infrastructure 3 and Cisco technologies to manage nearly 4000 applications on over 11,000 servers. They faced rising... server growth and high costs. Virtualized servers helped Cisco IT save $10 million and reduce data center space needs. Server deployment became faster. IT staff productivity increased and application stability improved.

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Xigent Solutions - Information Technology And Services - Medium

Sioux Falls, USA

Xigent Solutions used Cisco UCS X-Series and Cisco Intersight to modernize its data center infrastructure. The company expanded its managed... services to include full-stack observability and application performance management. With these Cisco technologies, Xigent improved service flexibility and enabled rapid capacity shifts between data centers. The new platforms helped Xigent resolve long-standing customer issues, such as application failures and network routing errors. Xigent now delivers faster, more reliable managed services to its clients.

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Workday - Information Technology And Services - Very Large

Pleasanton, USA

Workday used Cisco CX to automate its network operations. The goal was to achieve a stable, secure, and consistent network.... Cisco CX helped Workday move to a Services as Code approach. This transformation improved network reliability and security. Workday now benefits from automation and expert support.

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Logicalis Group - Information Technology And Services - Large

Maidenhead, UK

Logicalis Group used Cisco CX to help customers reduce environmental impact. They addressed climate change by improving IT sustainability. Cisco... Lifecycle Services and the Takeback and Reuse Program supported these goals. Customers saw better carbon efficiency and lower water and energy use. Logicalis gained real-time visibility into digital ecosystems for sustainability.

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Telecommunications Case Studies and Customer Success Stories with Cisco Contact Center

 

Swisscom - Telecommunications - Large

Bern, Switzerland

Cisco Agile Services Networking helped Swisscom cut network operating costs by 40%. Swisscom reduced power consumption by 50% with Cisco’s... converged network solutions. The company unified five fragmented MPLS networks into a single, scalable architecture. AI-driven automation improved network visibility, reliability, and service delivery. Swisscom now delivers more sustainable, efficient, and reliable digital services to its customers.

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Spark New Zealand - Telecommunications - Large

Auckland, New Zealand

Spark New Zealand used Cisco's platform to launch new IoT services. The company wanted to connect more devices and help... customers use IoT. Cisco Mobility Services Platform helped Spark manage millions of connections. This made it easier for Spark to offer new services and support innovation. Spark improved its business by using Cisco's IoT technology.

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stc Group - Telecommunications - Very Large

Riyadh, Saudi Arabia

Cisco helped stc Group deliver flawless connectivity at the 2024 Esports World Cup. stc used Cisco Crosswork Assurance and ThousandEyes... for real-time network visibility and proactive monitoring. The solution included automated ticketing, custom dashboards, and 24/7 performance tracking. No major disruptions occurred during the event, ensuring a seamless gaming experience for players and fans. stc set a new standard for digital transformation in esports and large-scale events.

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Reliance Jio - Telecommunications - Very Large

Mumbai, India

Reliance Jio, India's largest telecom operator, partnered with Cisco to build a converged IP network. This new network architecture helped... Jio overcome major connectivity challenges. Cisco's solution enabled seamless digital services across India. The partnership transformed the digital landscape for millions of users. Jio now delivers reliable, high-speed connectivity nationwide.

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Reist Telecom - Telecommunications - Small

Switzerland

Reist Telecom partnered with Cisco to deliver hybrid cloud solutions for Swiss enterprises. The company used Cisco technology to modernize... data centers. This helped improve cloud capabilities and infrastructure for their clients. The partnership focused on providing advanced networking and cloud services. Reist Telecom aimed to support digital transformation for businesses in Switzerland.

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Puntonet - Telecommunications - Medium

Quito, Ecuador

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.

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BT - Telecommunications - Very Large

London, UK

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The... new system cut energy costs and allowed proactive management of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

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Norlys - Telecommunications - Medium

Denmark

Norlys used Cisco Services to expand and secure Denmark’s national network. They aimed for less than a minute of downtime... per customer per year. Cisco CX helped Norlys consolidate fragmented networks and perform security upgrades with minimal service interruption. Over 800,000 addresses now have fiber access. Norlys relies on Cisco for planning, testing, and patching to ensure reliable, high-speed internet across Denmark.

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BT Group - Telecommunications - Very Large

London, UK

BT Group used Cisco solutions to create smart, flexible workspaces for 3,500 employees at its new London head office. Cisco Catalyst Center,... SD-WAN, and other tools enabled dynamic office layouts, automated network management, and secure access. BT reduced energy costs by managing unused access points and streamlined network operations with automation. The project supports hybrid work and helps BT attract talent while testing new smart building ideas.

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Colt Technology - Telecommunications - Large

London, UK

Colt Technology used Cisco solutions to lower energy use and deliver scalable bandwidth. The company wanted to help enterprise customers... meet changing needs. Cisco technology enabled Colt to provide efficient networks. This helped Colt reduce energy consumption. Colt can now offer more flexible and scalable services to its customers.

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Telstra - Telecommunications - Very Large

Melbourne, Australia

Telstra used Cisco Network Services Orchestrator (NSO) and Cisco CX Advanced Services to automate its network. The team onboarded 43,000... devices in just four days, setting a Cisco world speed record. Network outages from human error dropped to zero. Telstra upgraded connections to the National Broadband Network in 24 hours, a process that used to take months. Automation now lets Telstra offer customers faster, more reliable service choices.

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Telecom Egypt - Telecommunications - Very Large

Cairo, Egypt

Telecom Egypt wanted to lead in corporate sustainability. They partnered with Cisco to build a carbon reduction strategy. Cisco delivered... a sustainability priority assessment. This gave Telecom Egypt a clear roadmap and ways to measure success. The plan covers governance, automation, and carbon reduction. Telecom Egypt now has a focused approach to sustainability.

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Education Case Studies and Customer Success Stories with Cisco Contact Center

 

University of Wollongong - Education - Large

Wollongong, Australia

The University of Wollongong used Cisco RoomOS to improve hybrid learning spaces. They integrated platforms and systems for better audiovisual... experiences. AI-powered features made learning more accessible. The solution helped connect students and teachers in new ways. The university enhanced the learning experience with seamless technology integration.

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Copenhagen University - Education - Very Large

Copenhagen, Denmark

Cisco Catalyst Center helped Copenhagen University modernize its digital infrastructure. The university replaced aging network hardware with Cisco Catalyst 9000... and software-defined solutions. Automation and analytics reduced ticket handling time by 90%. The IT team saw a 25% productivity gain. Students, staff, and researchers now have seamless, secure, and mobile connectivity across all campuses. The new network supports more research and start-ups, enabling innovation and growth.

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The University of the South Pacific - Education - Medium

Suva, Fiji

Cisco Security Cloud Control helped The University of the South Pacific cut investigation times by 94%. The university unified security... across 12 nations and 35 sites with a single, cloud-managed platform. AI-powered insights and automation improved threat detection and response. Staff and students now benefit from consistent, resilient protection. The IT team spends less time troubleshooting and more time strengthening defenses. The university doubled its security posture and built a collaborative security culture.

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Region 17 Education Service Center (ESC-17) - Education - Medium

USA

Region 17 Education Service Center (ESC-17) used Cisco Security Cloud Control to manage security for 34 Texas school districts. They migrated from... a centralized firewall to cloud-delivered, decentralized firewalls. This change allowed them to push security updates 70% faster and manage policies for 19,000 students and 4,000 staff. The solution improved threat visibility, enabled automatic updates, and reduced downtime. ESC-17 now delivers more resilient and efficient security services to schools.

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Royal College of Surgeons in Ireland (RCSI) - Education - Medium

Dublin, Ireland

Cisco Hybrid Mesh Firewall helped RCSI cut website publishing time by 95%. The solution unified security across on-premises and Azure... cloud, automating upgrades and reducing manual work. RCSI eliminated thousands of static routes and manual scripts, making operations faster and safer. Centralized dashboards improved visibility and made it easier to delegate tasks. Automated upgrades now run with zero downtime and 4-minute rollback. AI-driven policy analysis reduced shadow rules and improved clarity.

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The American University in Cairo (AUC) - Education - Medium

Cairo, Egypt

Cisco networking solutions helped the American University in Cairo modernize its network. The university faced outdated infrastructure, security risks, and... frequent downtime. Cisco and BTC Networks delivered a unified, secure network across two campuses. Network downtime dropped from hours to just 20 minutes. Bandwidth increased 20 times, supporting smart classrooms and IoT. Students and staff now enjoy reliable, fast digital access.

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Brentwood College - Education - Small

Mill Bay, Canada

Brentwood College used Cisco URWB to stream a regatta live from a remote floating dock. The solution delivered seamless, high-definition... video. This helped the school share the event with a wider audience. The technology worked reliably in a challenging location. Brentwood College improved its event experience with Cisco's wireless networking.

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Technical College System of Georgia - Education - Large

Atlanta, USA

Technical College System of Georgia used Cisco solutions to expand hybrid learning. They faced challenges with aging infrastructure, limited network... access, and resource constraints. Cisco Webex, Meraki Wi-Fi, and UCS helped modernize their campuses. The eCampus initiative enabled flexible learning and equal access across Georgia. Students now benefit from improved Wi-Fi, virtual classrooms, and device lending programs.

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Trident Technical College - Education - Medium

Charleston, USA

Trident Technical College used Cisco Services to improve network reliability and security. The college faced challenges with limited IT staff... and the need to deploy new technologies without disruption. Cisco Catalyst Center, Identity Services Engine, and Umbrella helped secure the network and boost IT team efficiency. The college now provides secure, accessible educational programs and maximizes its Cisco investments.

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Financial Services Case Studies and Customer Success Stories with Cisco Contact Center

 

Admiral India - Financial Services - Large

India

Cisco Catalyst Center helped Admiral India cut manual processes by 50%. The company automated device onboarding and improved network security... with Cisco ISE. Software upgrades now happen over weekends, reducing downtime. Audit log correlation and AI-driven insights improved compliance and troubleshooting. Admiral India now has better visibility and control over its network. The partnership with Cisco supports ongoing innovation in financial services.

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Fiserv - Financial Services - Very Large

Milwaukee, USA

Fiserv used Cisco Services to upgrade its network. The company needed a secure, scalable solution and PCI compliance. Cisco Professional... Services, Catalyst Center, Splunk, and Thousand Eyes were deployed. Wireless client stability jumped from 56% to 99%. Configuration time dropped from days to 10 minutes. Troubleshooting response time improved by 50%. Fiserv saw fewer security incidents and lower costs.

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ANZ Bank - Financial Services - Very Large

Melbourne, Australia

ANZ Bank used Cisco solutions to improve network and Wi-Fi availability across its branches. The project finished four months ahead... of schedule, rolling out the new network in just eight months. Cisco automation reduced branch switch-over time from eight hours to one hour. Staff productivity and customer experience improved with faster, safer, and more secure connectivity. Enhanced employee engagement and efficiency were key outcomes.

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Deutsche Bank - Financial Services - Very Large

Frankfurt, Germany

Cisco Services helped Deutsche Bank migrate its data centers with no disruption. The bank reduced network complexity and improved stability.... Root cause analysis became faster. Predictive analysis now enables more proactive actions. Automation lets Deutsche Bank deliver services to customers more quickly and with fewer errors.

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Washington Trust Bank - Financial Services - Large

Spokane, USA

Cisco CX Cloud helped Washington Trust Bank automate network monitoring across 48 sites and 3,000 endpoints. The platform gave the... IT team a single dashboard to track 400 devices, saving time and resources. Staff now get alerts for issues, making daily checks easier and less stressful. CX Cloud also connects the bank to Cisco experts for fast problem-solving. With automation, the team can focus on new projects and innovation instead of routine tasks.

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Fonds Finanz - Financial Services - Small

Munich, Germany

Fonds Finanz used Cisco's security solutions to improve IT security. They faced rising cyber threats and had a legacy infrastructure.... Cisco provided managed detection and response, incident response, and secure endpoint tools. This created a standardized, secure environment. The company now blocks threats and reduces risk with proactive monitoring.

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Hospital & Health Care Case Studies and Customer Success Stories with Cisco Contact Center

 

Frankfurt University Hospital - Hospital & Health Care - Large

Frankfurt, Germany

Frankfurt University Hospital used Cisco networking and Cisco Spaces to modernize its digital healthcare. The hospital improved patient flow and... equipment tracking with real-time location services. Staff now have better visibility into patient paths and resources, reducing waiting times. The new system is scalable and supports future projects like a command-and-control center and digital twin for patient care. This digital foundation helps staff focus more on patient care and security.

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Universitätsmedizin Frankfurt - Hospital & Health Care - Large

Frankfurt, Germany

Cisco technology helped Universitätsmedizin Frankfurt modernize its hospital network. The hospital used Cisco Spaces and wireless infrastructure to track medical... devices and patient movement. This improved efficiency and reduced wait times. Staff can now focus more on patient care and safety. The new system supports future projects like a digital twin for real-time decisions. The hospital plans to expand these solutions to more departments.

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Bayside Health Peninsula - Hospital & Health Care - Large

Melbourne, Australia

Bayside Health Peninsula partnered with Cisco to transform an empty building into a fully operational hospital. Cisco provided digital healthcare... solutions to enable fast, secure connectivity and support hospital operations. The collaboration created a model for the future of digital healthcare. This project demonstrates how technology can quickly turn a space into a modern healthcare facility.

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Olympic Medical Center - Hospital & Health Care - Medium

Port Angeles, USA

Olympic Medical Center used Cisco Success Tracks and CX Cloud to improve IT management. The center made it easier to... adopt new solutions. They fixed problems faster. Their IT environment became more efficient. This helped them deliver better healthcare services.

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NYC Health + Hospitals - Hospital & Health Care - Very Large

New York, USA

NYC Health + Hospitals used Cisco Services to upgrade their IT infrastructure. They needed better network visibility and stronger security... for patient data. The team migrated two data centers with almost no downtime. They used Cisco ACI for improved traffic control. Security was enhanced across all access points. This helped deliver better patient care.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Cisco Contact Center

 

Aerolíneas Argentinas - Transportation/Trucking/Railroad - Large

Buenos Aires, Argentina

Cisco Success Tracks helped Aerolíneas Argentinas simplify network management across 90 sites. The airline improved operational efficiency with better visibility... and faster problem resolution. Cisco CX Cloud unified network data, making it easier to manage contracts and licenses. On-demand training through the portal accelerated technology adoption for the IT team. Aerolíneas Argentinas now resolves network issues faster, supporting safe and reliable airline operations.

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Aéroports de Montréal - Transportation/Trucking/Railroad - Small

Montréal, Canada

Cisco Business Critical Services helped Aéroports de Montréal upgrade its network during the pandemic. The airport authority used Cisco software-defined... networking and secure firewall solutions. This enabled faster, safer navigation and improved the passenger experience. The project included automation, touchless check-in, and enhanced cybersecurity. Cisco's guidance reduced risk and sped up migration, supporting future innovation.

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Network Rail - Transportation/Trucking/Railroad - Very Large

London, UK

Network Rail chose Cisco as its long-term connectivity partner. The goal was to drive digitalization across the UK's critical rail... infrastructure. Cisco provided smart analytics and advanced networking solutions. This partnership aims to improve efficiency and safety for the national rail network. Network Rail expects to accelerate its transformation program with Cisco's technology.

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San Diego Metropolitan Transit System - Transportation/Trucking/Railroad - Large

San Diego, USA

Cisco, Davra Networks, and Intel helped San Diego Metropolitan Transit System use IoT and edge analytics to improve transit operations. The system delivers... real-time schedule updates to digital signs and mobile apps, keeping riders informed. Data from trains and buses is processed every 10 seconds, supporting predictive maintenance and security monitoring. The solution enables proactive diagnostics and reduces service failures. Riders benefit from accurate arrival times and better service.

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United Airlines - Transportation/Trucking/Railroad - Very Large

Chicago, USA

United Airlines used Cisco Services to launch Agent on Demand. This tool helps passengers get quick help during travel disruptions.... Cisco Webex, AppDynamics, and ThousandEyes support the system. Real-time insights help avoid downtime. Automation boosts productivity and network security. United Airlines improved customer service and made travel smoother for passengers.

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Hospitality Case Studies and Customer Success Stories with Cisco Contact Center

 

South Australian Jockey Club - Hospitality - Medium

Adelaide, Australia

Cisco Meraki helped South Australian Jockey Club modernize its IT at Morphettville. The club unified its networks to improve the... visitor experience. Cisco Meraki delivered 99% uptime. The new system supports 450 staff. The upgrade made operations smoother and more reliable.

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Silks Place Tainan - Hospitality - Medium

Tainan, Taiwan

Cisco Green Pay helped Silks Place Tainan upgrade its IT infrastructure with predictable payments. The hotel replaced hundreds of network... stations, improving guest and staff experiences. Cisco Green Pay enabled sustainable disposal of legacy equipment and supported ESG goals. Silks Place Tainan reduced upfront costs and earned a Green Travel Seal award. The cloud platform also cut energy use and carbon emissions through remote management.

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Rosen Hotels and Resorts - Hospitality - Medium

Orlando, USA

Cisco security solutions protect thousands of users every day at Rosen Hotels and Resorts. The company uses Cisco’s secure network... to keep its hospitality business safe as it grows. Jennifer Rice-Palmer, director of guest contact, highlights the importance of security for guests and staff. Cisco’s technology helps Rosen Hotels and Resorts maintain a secure and reliable environment for everyone on their properties.

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AIDA Cruises - Hospitality - Large

Rostock, Germany

AIDA Cruises used Cisco Services to upgrade its fleet's network infrastructure. The goal was to give guests and crew strong... Wi-Fi and reliable connectivity at sea. Cisco helped turn the ships into "moving cities" with high-performance networks. This made sure everyone on board could stay connected. The new system supports digital needs for both guests and staff.

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Entertainment Case Studies and Customer Success Stories with Cisco Contact Center

 

WWE - Entertainment - Large

Stamford, USA

WWE used Cisco Nexus and Cisco ThousandEyes to manage hundreds of switches and boost network reliability. Manual switch configuration was... slow and complex. Cisco Nexus 9000 Series Switches and Nexus Dashboard let WWE automate switch management and push updates from one dashboard. Cisco ThousandEyes gave WWE end-to-end network visibility and proactive alerts. WWE now delivers faster, more reliable broadcasts to over a billion fans worldwide.

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Expo City Dubai - Entertainment - Medium

Dubai, United Arab Emirates

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000... delegates across 120 buildings for two weeks. Network reprovision cost was just 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.

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Live Nation Entertainment - Entertainment - Very Large

Beverly Hills, USA

Cisco delivered secure, high-speed Wi-Fi to BottleRock Napa Valley for Live Nation Entertainment. Over 55,000 unique users connected with zero... downtime and 44 terabytes of data transferred. Cisco Meraki cameras and Splunk dashboards enabled real-time crowd monitoring and operational agility. The solution supported seamless fan experiences, vendor operations, and security. Live Nation relied on Cisco's digital backbone to set a new standard for festival connectivity.

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IFEMA MADRID - Entertainment - Medium

Madrid, Spain

Cisco Advanced Services helped IFEMA MADRID secure and manage their network during the largest global event in their history. The challenge was... to provide top security and reliable connectivity for world leaders and press. Cisco reinforced the switching layer and ensured secure telephony and connectivity. They provided constant monitoring and on-site support. IFEMA MADRID achieved a climate of trust and seamless event operations.

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Manufacturing Case Studies and Customer Success Stories with Cisco Contact Center

 

ZEISS - Manufacturing - Very Large

Oberkochen, Germany

ZEISS uses Cisco solutions to protect its production integrity. The company gains full visibility into industrial assets and their vulnerabilities.... Cisco helps ZEISS detect unexpected behavior that could signal threats. This improves security and reduces risk for ZEISS manufacturing operations. The solution supports safe, reliable production.

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Vulcan - Manufacturing - Large

Auckland, New Zealand

Cisco Meraki helped Vulcan modernize its network across 60+ sites in Australia and New Zealand. Vulcan cut networking costs by... 40% and reduced site setup times from six months to weeks. The new cloud-managed network improved Wi-Fi, security, and centralized control. IT troubleshooting now takes just 20 minutes, freeing up resources for growth. Employees and customers benefit from better connectivity and faster service.

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Supreme Industries - Manufacturing - Large

Mumbai, India

Supreme Industries used Cisco solutions to boost uptime and IT visibility. They needed better network scalability and security for rapid... expansion. Cisco Meraki switches, cameras, and wireless, plus Firepower 1010 NGFW, improved connectivity and surveillance. Supreme achieved uninterrupted operations and faster project deployment. Advanced analytics and centralized management enhanced security and production efficiency.

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SEW Usocome - Manufacturing - Very Large

Bruchsal, Germany

SEW Usocome used Cisco Wi-Fi with Ultra-Reliable Wireless Backhaul to fix wireless issues in its smart factory. The factory relies... on AGVs, but old Wi-Fi caused dropped connections and safety risks. Cisco's solution cut the number of access points by 50%, saving money and making the network easier to manage. Now, AGVs stay connected as they move, boosting safety and productivity. The new network supports future robotics, video, and AI needs.

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Banking Case Studies and Customer Success Stories with Cisco Contact Center

Banco do Brasil - Banking - Very Large

Brasília, Brazil

Banco do Brasil partnered with Cisco to unify its data center operations. The solution delivered strong network performance, improved security,... and enhanced sustainability. Cisco's technology helped Banco do Brasil streamline its infrastructure. The bank now benefits from a more robust and secure data center environment. This partnership supports Banco do Brasil's ongoing digital transformation.

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Banco do Brasil - Banking - Very Large

Brasilia, Brazil

Banco do Brasil worked with Cisco to unify its data center operations. The partnership aimed to deliver strong network performance,... better security, and improved sustainability. Cisco's solutions helped Banco do Brasil manage its large-scale infrastructure. The bank now benefits from a more robust and secure network environment. This supports their ongoing digital transformation and operational efficiency.

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Standard Bank - Banking - Very Large

Johannesburg, South Africa

Cisco Services helped Standard Bank, with 1,200 branches in 20 African countries, simplify and secure its IT infrastructure. The bank achieved... 100% adherence to financial device support rules and a 25% reduction in compliance audits. Support tickets dropped by 40%. Incident-to-device ratio is now 30% below the international compliance benchmark. Near zero downtime led to significant cost savings and a more reliable banking experience.

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Oil & Energy Case Studies and Customer Success Stories with Cisco Contact Center

 

Repsol - Oil & Energy - Very Large

Madrid, Spain

Cisco Services helped Repsol secure its global network and support digital transformation. Repsol now uses automation and AI to address... millions of security threats each month. Network visibility increased by 40%. Time to remediate security incidents dropped by 10%. Cisco Secure Workload and Secure Firewall enabled proactive threat detection and a secure hybrid work environment.

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American GasCo (fictitious) - Oil & Energy - Large

USA

Cisco Catalyst SD-WAN helped American GasCo modernize its small branch networks. The company needed a simple, cost-effective way to connect... remote sites with up to 10 people. Cisco's SD-WAN solution provided flexible transport options and centralized management. The design included application-aware routing, quality of service, and secure connectivity. The case study details planning, design, and deployment steps for reliable branch networking.

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American GasCo - Oil & Energy - Large

USA

American GasCo used Cisco Catalyst SD-WAN to connect 500+ gas station stores. They deployed SD-WAN remote access (SDRA) to let... technicians and admins securely monitor and manage store networks and IoT devices. The SDRA solution enabled remote troubleshooting of fuel controllers, point-of-sale terminals, and video surveillance systems. This reduced the need for on-site visits and improved operational efficiency. Store bandwidth increased by 200-300% after SD-WAN deployment.

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Insurance Case Studies and Customer Success Stories with Cisco Contact Center

 

友邦保险(中国) - Insurance - Very Large

Shanghai, China

Cisco IPT helped AIA China upgrade from an outdated phone system. The old system caused user issues and high costs.... Cisco Business Edition 7000M and IP phones cut backend costs by 50%. The solution enabled hybrid work, letting staff use hard or soft phones. AIA China now enjoys better support, frequent upgrades, and improved user experience.

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AIA China - Insurance - Very Large

Shanghai, China

AIA China had problems with old phone systems. This made work hard for users and IT staff. They wanted better... communication tools. Cisco helped AIA China upgrade to IP telephony. This made hybrid work possible. The new system improved how people connect and work together.

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Admiral Insurance - Insurance - Very Large

Cardiff, UK

Admiral Insurance used Cisco AppDynamics and ThousandEyes to improve digital clarity and service delivery. The company supports 7,000 hybrid workers... and serves 7.4 million UK customers. With these tools, Admiral reduced application and network downtime, achieving a two-hour SLA—half the industry standard. The IT team gained real-time visibility across multi-cloud infrastructure, enabling faster issue resolution and better customer experiences. Cisco’s solutions helped Admiral move closer to full-stack observability.

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Food & Beverages Case Studies and Customer Success Stories with Cisco Contact Center

 

Planet Farms - Food & Beverages - Small

Milan, Italy

Planet Farms uses Cisco Ultra-Reliable Wireless Backhaul to power its automated vertical farms. The solution delivers ultra-low latency and seamless... connectivity for robots and AGVs. This enables real-time data collection and robotic process automation across a 20,000 square meter facility. The network supports advanced AI models and reduces the number of wireless devices needed. Reliable connectivity helps Planet Farms expand globally and manage larger sites with fewer staff.

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Nestlé - Food & Beverages - Very Large

Vevey, Switzerland

Nestlé used Cisco SD-WAN, ThousandEyes, and Secure Routers to modernize its global network. The company replaced costly MPLS links with... a software-defined WAN, cutting operational costs and boosting agility. Real-time monitoring improved application performance by 35-40% and reduced support tickets and incidents by 80%. The network now achieves 99.97% availability, supporting 1700 sites and 270,000 employees. Centralized dashboards and AI-powered automation enable fast troubleshooting and secure, reliable connectivity worldwide.

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Media Production Case Studies and Customer Success Stories with Cisco Contact Center

 

Bennett, Coleman & Co. Ltd. (BCCL) - Media Production - Large

Mumbai, India

BCCL, India's largest media group, modernized its network with Cisco Catalyst, ISE, and Catalyst Center. The company automated access management... and improved security to protect sensitive data. Cisco's solutions helped BCCL boost operational efficiency and reduce manual work. BCCL achieved compliance with industry standards and gained better control over its network. The partnership enabled BCCL to scale and respond quickly to business needs.

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9Network - Media Production - Large

Sydney, Australia

Cisco Services helped 9Network, Australia's top free-to-air broadcaster, move to an all-IP infrastructure. The new Cisco IP Fabric for Media... solution enabled 100% network availability and zero risk. 9Network became the first in Australia to deploy a full IP solution, speeding up production and improving reliability. The migration was completed quickly with no service disruption, even during Covid-19 lockdowns. Cisco's modular, secure design made the network flexible and easy to manage.

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Utilities Case Studies and Customer Success Stories with Cisco Contact Center

 

Noida Power Company Limited (NPCL) - Utilities - Medium

Noida, India

Cisco Intersight helped Noida Power Company Limited (NPCL) achieve zero IT incidents. NPCL unified its compute, storage, and networking on... a single platform. The company eliminated silos and automated IT operations. One person now manages the entire IT fabric. NPCL improved agility, transparency, and reliability for over 150,000 customers.

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Ontario Clean Water Agency (OCWA) - Utilities - Large

Toronto, Canada

Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.

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Government Administration Case Studies and Customer Success Stories with Cisco Contact Center

 

A federal government organization - Government Administration - Large

Cisco Secure Firewall 3105 helped a federal government organization boost firewall throughput by over 50%. The team migrated from legacy... ASA firewalls to Cisco Secure Firewall Threat Defense, improving backup speeds and data transfers. Centralized management reduced administrative effort for a small security team. Upgrades now take less than 35 minutes, and operations run without disruption. The solution supports both on-premises and Azure cloud environments, strengthening security and audit readiness.

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Wrexham County Borough Council - Government Administration - Medium

Wrexham, UK

Wrexham County Borough Council needed to modernize its network. The council wanted to deliver better and safer education services. Cisco... Partner CAE and Cisco CX helped upgrade the network. The new system supports richer and more secure digital learning. The project improved education services for the community.

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Sports Case Studies and Customer Success Stories with Cisco Contact Center

 

Adelaide Oval - Sports - Small

Adelaide, Australia

Cisco networking and security solutions helped Adelaide Oval become a multi-use precinct. The stadium used Cisco Catalyst Center and digital... signage to improve guest engagement. Operational costs dropped with a single, secure network. Fans and hotel guests now enjoy better digital experiences. New revenue streams came from Cisco gamification. Adelaide Oval is now a top tourist destination in South Australia.

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Cincinnati Open - Sports - Small

Mason, USA

Cisco cloud-managed networking helped the Cincinnati Open rebuild its 40-acre venue in just four months. The event replaced decades-old infrastructure... with a 100% cloud-managed network using Cisco Meraki and Catalyst. The new system supports 10,000-14,000 users at once, with Wi-Fi rated best on both ATP and WTA tours. Real-time analytics improved staffing, concessions, and fan experience. A small IT team now manages enterprise-grade operations with ease.

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Events Services Case Studies and Customer Success Stories with Cisco Contact Center

 

Paris 2024 Olympics Organizing Committee - Events Services - Large

Paris, France

Cisco partnered with the Paris 2024 Olympics Organizing Committee to deliver seamless wireless connectivity for the Games. The solution included... 10,000 wireless access points across Paris and Cisco Catalyst IR1800 routers on 20 media coaches. Journalists and broadcasters accessed secure Wi-Fi and 5G connectivity, enabling real-time content uploads during travel. Cisco Spaces provided single sign-on and daily usage insights. The project ensured robust digital content creation and sharing for global media throughout the event.

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Computer Software Case Studies and Customer Success Stories with Cisco Contact Center

 

PTC - Computer Software - Large

Boston, USA

PTC used Cisco UCS X-Series and FlexPod to speed up Servigistics R&D. Their software helps large companies manage complex service... supply chains. With Cisco, PTC cut development and testing from hours to minutes. Customers saw up to 35% better asset uptime and 35% lower inventory. Cisco's technology enabled faster AI innovation and improved supply chain performance.

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Automotive Case Studies and Customer Success Stories with Cisco Contact Center

 

SmartCap - Automotive - Medium

Pietermaritzburg, South Africa

Cisco Meraki enabled SmartCap to launch a fully automated smart factory in Texas. The new network infrastructure increased daily production... from 11 to 50 units, a 350% rise. SmartCap uses 22 robotic devices and 35 AI-enabled cameras for manufacturing and safety. Factory leaders monitor and manage operations remotely, running four shifts over 20 hours daily. The scalable Cisco Meraki solution supports future growth and seamless expansion.

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Retail Case Studies and Customer Success Stories with Cisco Contact Center

 

SPAR ICS - Retail - Large

Salzburg, Austria

SPAR ICS unified cloud-managed networking across 3500 stores in five countries using Cisco wireless access points. The solution enabled seamless... integration of over 9 million electronic shelf labels without extra hardware. A central dashboard simplified network management for IT teams, reducing complexity and speeding up store deployments. The project delivered 100% price accuracy at shelves and registers, improving customer confidence and freeing staff for better service. SPAR ICS now supports future IoT initiatives with a scalable, secure network foundation.

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Apparel & Fashion Case Studies and Customer Success Stories with Cisco Contact Center

 

SAMSØE SAMSØE - Apparel & Fashion - Medium

Copenhagen, Denmark

Cisco Meraki helped SAMSØE SAMSØE expand globally with secure, scalable Wi-Fi 7. The retailer replaced on-premises servers with cloud-managed wireless,... cutting cabling costs by $231,743. New stores launch fast using deployment templates, with security and network updates in under an hour. Smart cameras and analytics improved store insights, raising men’s sales conversion by 5.5%. Instant loyalty onboarding and seamless in-store Wi-Fi boost customer engagement and satisfaction.

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Marketing and Advertising Case Studies and Customer Success Stories with Cisco Contact Center

 

VaynerX - Marketing And Advertising - Medium

New York, USA

Cisco Meraki helped VaynerX standardize its global network, supporting nearly 2,000 employees. The agency faced inconsistent wireless performance as it... expanded, disrupting collaboration and productivity. Cisco's cloud-managed wireless-first solution delivered higher capacity, lower latency, and centralized management. VaynerX reduced troubleshooting and incident response time by over 40%. Infrastructure and support costs dropped by 25–30% year over year. Employees now enjoy seamless connectivity and improved productivity across all offices.

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Internet Case Studies and Customer Success Stories with Cisco Contact Center

 

Tripadvisor - Internet - Large

Needham, USA

Tripadvisor used Cisco’s smart building technology to modernize its offices worldwide. The company adopted activity-based working and integrated Cisco Spaces... for real-time data on space use. Tripadvisor cut real estate costs by 50% in pilot locations and deployed over 380 Cisco Collaboration Devices globally. The new system made meeting rooms easy to set up and reduced IT support needs. Employees now enjoy flexible, sustainable, and collaborative workspaces.

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Other Industry Case Studies and Success Stories with Cisco Contact Center

 

Hollywood Park / SoFi Stadium - Sports, Media, And Entertainment - Large

Inglewood, USA

Hollywood Park used Cisco’s advanced network solutions to improve the visitor experience. Cisco technology helped create a connected environment at... SoFi Stadium. The project aimed to set a new standard for smart cities. Cisco’s infrastructure enabled better connectivity and energy efficiency. The result is a model for intelligent, sustainable urban areas.

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Nutrien - Mining - Very Large

Saskatoon, Canada

Cisco networking and industrial IoT solutions help Nutrien connect 26,000 employees across 2,000+ locations. Nutrien uses Cisco Wireless, Wi-Fi 7,... and Cisco Spaces to provide secure, seamless connectivity in mines, offices, and remote retail sites. Real-time monitoring and asset tracking improve safety and productivity. Cisco ISE enforces consistent security and policy across all environments. Nutrien reduces equipment needs and costs while supporting operations in extreme conditions.

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The Kraft Group (Gillette Stadium) - Sports, Media, And Entertainment - Large

Foxborough, USA

Cisco helped Gillette Stadium, home of the New England Patriots, deliver better experiences for fans and broadcast teams. The solution focused... on data center technology to support stadium operations. Cisco's infrastructure enabled reliable connectivity and improved digital services. Fans and media teams benefited from enhanced network performance during events. The partnership aimed to create a winning environment for everyone at the stadium.

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Alcoa - Mining - Large

Pittsburgh, USA

Alcoa used Cisco's high-performance wireless network to transform its critical port operations in the Amazon. The new network improved operational... resilience and enabled secure, reliable connectivity. This upgrade supports Alcoa's move toward autonomous systems. The solution helps ensure business continuity in a remote, challenging environment. Alcoa now benefits from advanced digital operations and increased security.

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- Small

Cisco ACI fabric enabled L3 multicast routing for a real customer deployment. The solution used ACI release 2.1(1h) and required... external RP for PIM ASM. The design supported multicast flows between internal and external sources and receivers. Spirent traffic generators simulated multicast traffic for validation. The configuration included enabling multicast at VRF, BD, and L3out levels, and setting up PIM and IGMP policies. The deployment met the customer's end-to-end multicast routing needs.

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Customer Success Stories of Cisco Contact Center

 

Cisco (CSCO) Puts 90, 000 Workers On Personalized AI Agents With New Revenue Targets

Cisco is deploying personalized AI agents to its 90,000 employees, aiming to enhance productivity and align with new AI-driven revenue targets. This internal rollout... supports Cisco's shift towards recurring software and subscription revenue, leveraging AI to reshape workflows across sales, engineering, support, and back office functions.

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WideField Security

Cisco widens agentic security with AI identity acquisition

Cisco plans to acquire WideField Security to enhance its AI agent security capabilities. WideField's technology will integrate with Cisco's Splunk... suite, improving agentic security operation center (SOC) capabilities by standardizing identity and session telemetry. This acquisition aims to strengthen Cisco's Data Fabric, providing deeper identity intelligence for safe AI operations.

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CDW - IT Services - Very Large

Expanded CDW Services Help Customers Operationalize Cisco's Cloud ...

Vernon Hills, USA

CDW is expanding its services to help customers adopt Cisco's Cloud Control and AI Defense platforms. These services include the... Adoption Accelerator for Cisco Cloud Control, which aids in readiness assessment and roadmap building, and expanded AI Defense services for AI discovery and validation. This collaboration aims to enhance infrastructure management and AI security for enterprises.

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Galileo

Cisco touts AI tokenomics, but admits the market is 'still in phase one ...

At Cisco Live 2026, Cisco highlighted its focus on AI tokenomics, emphasizing the importance of managing AI usage and token spend. Cisco's acquisition of... Galileo aids in assessing agent behavior and ensuring budget control. This approach aims to align token value with business outcomes, addressing the industry's current phase of AI adoption.

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Balgrist University Hospital - Healthcare - Medium

Cisco: How Connectivity Is Shaping the Future of Healthcare

Zurich, Switzerland

Cisco's technology powers the OR-X at Balgrist University Hospital in Zurich, enhancing surgical training and research. The facility utilizes Cisco's... networking infrastructure, including Application Centric Infrastructure and Wi-Fi 6E, to enable real-time data exchange and experimentation. This initiative supports 144 R&D experiments and trains 2,195 professionals, setting a benchmark for healthcare innovation.

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Cisco and Qiddiya set benchmark for the workplace of the future

Cisco and Qiddiya Investment Company have collaborated to power Qiddiya's new smart office headquarters in Riyadh. The office uses Cisco's... networking, collaboration, and IoT solutions to create a human-centric workspace. This includes Cisco Webex Boards, Wi-Fi 7, Catalyst switches, and Meraki smart cameras, enhancing connectivity and safety. The initiative aligns with Saudi Arabia's Vision 2030.

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Georgetown University Selects Cisco for Campus Network Refresh - Cisco Newsroom

Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will... enhance connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

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