Case Studies for Retail | Real Results & ROI 2026

Comarch helped Walmart integrate EDI for over 1,000 suppliers. Walmart faced challenges with order management visibility, supplier communication standards, and... technical hurdles in EDI adoption. Comarch deployed a Document Tester Application, enabling 24/7 supplier access, automated ASN validation, and real-time feedback. This solution simplified onboarding, improved inventory management, and freed up Walmart's resources for strategic tasks. The project enhanced transparency, streamlined supplier onboarding, and supported data-driven inventory decisions.
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Paytronix helped Pump & Pantry launch the 'Pumped Up Rewards' loyalty program. In the first year, over 20,000 new members... joined. The program included fuel discounts and tracked rewards in one place. The launch coincided with a 50th anniversary sweepstakes. Pump & Pantry saw increases in visits, spend, and customer frequency. The Paytronix platform enabled seamless integration and campaign management.
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LoyaltyLion helped esmi Skin Minerals Australia launch a loyalty program that enrolled 58% of their customer base. Loyalty program members... doubled their average spend and spent three times more than non-members. The program included custom rewards, tiered benefits, and integrations with Klaviyo and Zendesk. Loyalty emails and loyalty data improved customer engagement. Drop-off rates from first to second purchase were much lower for loyalty members than non-members.
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Kinokuniya replaced their old membership cards with a digital loyalty program using Eber. In six months, they gained over 10,000... new customers. The new system made it easier for customers to join and use the loyalty program. Kinokuniya improved customer retention and engagement with digital tools. The switch helped them grow their customer base quickly.
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Eagle Eye powered Z Energy's new Z Rewards loyalty program, replacing Flybuys. Z Energy gained direct customer relationships and control... over loyalty offers. In three months, in-store item scan rates rose from 12.5% to 26.6%. Over 360,000 customers joined the Z App, with 31% new users. The app's NPS improved right after launch. Z Energy can now quickly test and manage offers, driving customer engagement and growth.
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Liv Fashion Boutique used Belly to grow their customer database and boost repeat visits. The boutique leveraged Belly's Campaigns feature... to reach customers about events, sales, and new inventory. Staff found it easy to sign up customers and collect emails in exchange for rewards. Belly provided hands-on setup and training at all four locations. The system proved reliable and helped increase customer engagement and loyalty.
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Sparkage helped Urban Feed & Garden make loyalty rewards easy for customers. The mobile app lets shoppers track rewards and... get special offers. Customers no longer need to carry physical punch cards. The business can quickly share deals and events. Sparkage is simple to set up and use. It works well as a marketing tool for small businesses.
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Clutch helped Goodwill Industries of Middle Tennessee boost customer loyalty and sales. The company launched the True Blue Rewards program... using Clutch's AI retention marketing platform. Loyalty members spent 45% more per visit than non-members. SMS campaigns drove a 120% higher engagement and sales rate than email. During $5 reward redemptions, loyalty members spent 72% more. Goodwill gained better data insights and improved campaign ROI.
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KLS Naturals used Loystar’s WhatsApp loyalty program to boost repeat business. Customers earn a stamp for each visit to any... of their three outlets. After collecting seven stamps, they get a free shampoo and condition service. The program runs through SMS and WhatsApp, making it easy for customers to join. KLS Naturals saw strong engagement and increased customer loyalty.
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Air Miles Middle East used Currency Alliance’s Universal Points Terminal to replace an old app. The new webapp lets partners... issue and accept loyalty points without POS integration. Over 20 partners and hundreds of stores now use it daily. Partners can set up in 10-15 minutes and manage users easily. Reporting is now self-serve for all partners. Air Miles Middle East plans to expand its network using this solution.
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Plastic Card ID helped a retail store launch a loyalty program using custom plastic cards. The store made signups easy... and offered instant rewards, which increased customer engagement. Customers visited more often and bought more, raising average spend per visit. Personalized offers and regular communication built loyalty and brought in new shoppers. The loyalty program led to higher sales and stronger customer relationships.
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Marsello helped Smack Bang launch a loyalty program with a 100% engagement rate. The program generated over $8,200 and a... 38% reward redemption rate. Smack Bang used Marsello’s integration with Shopify and Lightspeed to run an omnichannel loyalty system. Customers earn points for purchases, referrals, and social engagement. The loyalty widget matches Smack Bang’s brand and works both online and in-store.
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TrueLoyal helped Jeffers Pet boost consumer retention by 1. 50X. The loyalty program also raised revenue per member by 2.17X....Jeffers Pet used the program to encourage repeat purchases and more engagement. The company saw a 1.60X increase in repeat purchase frequency. These results came from focusing on customer loyalty and long-term value.
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Raffia Store is a small gift shop in Clitheroe, UK. Charlotte, the owner, almost sold her business after personal loss... but realized her passion for retail. She values the flexibility and personal connection her shop brings. During the pandemic, she launched a successful pop-up shop for prints. Charlotte continues to innovate with new products and pop-up events, keeping her store fresh and unique.
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ShoutOUT built a tier-based loyalty program for Shirohana, a leading flower retailer in Sri Lanka. The new system lets customers... earn points for purchases and move up tiers for better rewards. The loyalty platform integrates with Shirohana’s point of sale, giving real-time updates. Customers get access to extra services and third-party offers based on their tier. Shirohana also links rewards from its group companies, making the program more attractive.
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OptCulture helped a leading vintage wear and accessories supplier drive 72% of its revenue through an omnichannel loyalty program. The company sells... music merchandise, candles, tapestries, and more. The loyalty program increased customer engagement across multiple channels. This approach boosted repeat purchases and overall sales. The case highlights the impact of digital loyalty solutions in retail.
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Brierley Creative helped Famous Footwear rebrand its loyalty program to better engage omnichannel customers. The new FAMOUSLYYOUREWARDS program features a... customer-centric name, vibrant design, and richer rewards. This led to increased member retention and more purchases from existing members. The program won three 2019 Loyalty360 Customer Awards. Famous Footwear praised Brierley's expertise and the new branding.
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Facelift helped Roche Bobois manage social media for over 265 stores in 54 countries. The platform let them centralize content... creation and keep a consistent brand image worldwide. Teams could adapt posts for local markets while following global guidelines. Facelift improved collaboration and saved time by bringing all social media tasks into one tool. Roche Bobois now tracks results and adjusts strategy easily across all regions.
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Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
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Dash Social helped Wayfair Professional transform its B2B social media strategy. The team used Dash Social’s AI tools and UGC... features to boost engagement and build a designer-focused community. Wayfair Professional saw an 866% increase in video plays, a 2,757% rise in engagements, and a 304% jump in impressions on Instagram. Pinterest impressions soared from 100K to 131M in one year. The new approach focused on human-centered, shareable content and real-time community engagement.
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Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
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IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
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IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
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IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
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Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
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Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
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Bingo d. o.o. used Determ to track their brand and competitors across social media and media outlets. Before Determ, they...only tracked shares and did manual monitoring. With Determ, they reduced manual work and gained real-time sentiment analysis. The tool helped them prove marketing success with millions of mentions. They now easily compare PR activities with competitors and report results to leadership.
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De Beers used Valona Intelligence to manage large amounts of market and competitor data. The platform helped them create custom... dashboards and share insights easily. De Beers saved time and resources on generating market updates. Decision-makers now access critical information faster. This led to quicker decisions and higher productivity across the company.
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Letterbox Gifts uses Buffer to plan and schedule social media campaigns for holidays and events. The team relies on Buffer’s... social media calendar to organize posts for key dates like Mother's Day and smaller celebrations. Multiple staff members collaborate in Buffer to keep content consistent and on-brand. Instagram grid preview helps them ensure visual diversity and quality. Buffer’s tools make it easier for Letterbox Gifts to manage campaigns and reach new customers year-round.
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Swat. io helped INTERSPORT Switzerland grow fans and followers by 180% in 18 months. The team now reaches 325,000 people...monthly across all social channels. They publish an average of 162 posts each month. Swat.io lets them plan content ahead and manage all channels in one place. The tool saves time and makes teamwork easier. Community management is simpler with a central inbox for all messages.
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Brandwatch helped Petstock manage over 90 social channels with just a small team. The platform let them schedule content, monitor... sentiment, and create local posts for 250+ sites. Petstock used Brandwatch’s tools to measure and benchmark content performance. The solution made social media management easier and safer for their team. Petstock now delivers relevant content to diverse audiences across Australia.
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Brandwatch helped Petstock manage over 90 social channels with just a small team. The platform let them schedule content, monitor... sentiment, and create local posts for 250+ sites. Petstock used Brandwatch’s tools to measure and benchmark content performance. The solution made social media management easier and safer for their team. Petstock now delivers relevant content to diverse audiences across Australia.
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Brandwatch helped Petstock manage over 90 social channels with just a small team. The platform let them schedule content, monitor... sentiment, and create local posts for 250+ sites. Petstock used Brandwatch’s tools to measure and benchmark content performance. The solution made social media management easier and safer for their team. Petstock now delivers relevant content to diverse audiences across Australia.
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Yext helped California Closets boost visibility and foot traffic for 182+ showrooms. Before Yext, manual updates to web pages slowed... down local teams. With Yext Pages, Listings, and Knowledge Graph, franchisees now control their content and keep information accurate. California Closets made 62.8K profile updates, suppressed 340 duplicate listings, and saw a 45% increase in Google Search impressions. The platform improved SEO, customer engagement, and brand reputation across all locations.
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Tesco used ContactPigeon’s omnichannel customer engagement platform to boost its online grocery business. The company launched the world’s first virtual... grocery store in South Korea, increasing online sales by 130% and new members by 76%. During the COVID-19 pandemic, Tesco’s online sales rose by 22% in 2020, with 1.3 million online orders in spring 2021. Tesco’s focus on customer service, logistics, and digital innovation helped it lead the UK grocery market and expand internationally. The Clubcard loyalty program and eCommerce website played key roles in customer retention and growth.
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Bloomreach helped Tamaris increase its repeat purchase rate by unifying customer data and using Loomi AI for segmentation. Tamaris struggled with... fragmented data and low repeat purchases across 13 countries. Loomi AI created a single customer view and powered automated, personalized campaigns. The solution enabled real-time segmentation and targeted reengagement. Tamaris deployed the system in 13 countries within 12 months, driving more frequent customer returns.
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ActiveCampaign helped L. G.R World boost ecommerce revenue by 143%. Secret Key Digital Agency used ActiveCampaign to build an omnichannel...digital strategy. They set up email marketing automation, segmentation, and personalized content. L.G.R World integrated WooCommerce and Facebook Custom Audiences for targeted campaigns. The company saw a 126% increase in transactions and a 9x return on investment. Over 25% of ecommerce revenue now comes from automated campaigns.
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PushEngage helped SuperJeweler boost revenue by 8. 2% using web push notifications. The jewelry retailer achieved a 22% opt-in rate...for subscribers. Cart abandonment campaigns delivered a 14.68% click-through rate and 8% conversion rate. Push notifications drove 5% of total site traffic, outperforming email. SuperJeweler found PushEngage cost-effective and easy to use.
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Experiture helped a leading retail brand boost sales by 25% using personalized product recommendations. The brand improved customer retention by... 30% with targeted loyalty programs. Automated follow-up campaigns drove a 20% increase in repeat business. Experiture's omnichannel marketing platform unified email, SMS, and direct mail for consistent messaging. The brand overcame fragmented communication and built stronger customer loyalty.
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Gamooga helped a top Asian online baby products retailer boost conversions by 3X. The company faced high cart abandonment and... low repeat purchases. Gamooga unified customer data and enabled personalized messaging across email, web, and mobile. Cart abandonment dropped by 2X, and repeat purchases doubled. Revenue per email increased 3X, and unique click-through rates rose 10X.
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FSAstore used iZooto web push notifications to boost sales and educate customers about FSA/HSA benefits. The marketing team wanted a... direct way to remind users about points and discounts. iZooto enabled targeted, personalized campaigns across the customer journey. This led to a 5% increase in conversion rate and a 35% rise in sales. Revenue from push notifications jumped by 124%, with 46% more transactions.
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Fressnapf used optilyz to boost repeat purchases with targeted direct mail campaigns. The company focused on getting first-time buyers to... place a second order. They also ran reactivation campaigns to win back inactive customers. These efforts led to additional revenue and more regular clients. The case highlights how direct mail can drive customer loyalty in retail.
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INTERMIX used Opal to improve marketing planning. Before Opal, teams struggled with email threads and missed deadlines. Opal gave them... one place to manage briefs, timelines, and content. Approval times dropped by 94%. Content build time was cut in half. The team now saves 15-20 hours each week. Campaign launches are 95% more likely to be on time.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Listrak helped LovelySkin reactivate 71,000 lapsed customers in just one month. The campaign generated $96,000 in extra revenue during the... holiday season. LovelySkin used Listrak’s ReActivate solution for targeted email and SMS marketing. The team worked closely with their Listrak account manager to time messages for the best results. LovelySkin continues to see strong revenue growth with Listrak’s unified marketing platform.
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SAP Engagement Cloud helped flaconi, a leading German beauty retailer, boost customer retention to over 80%. The platform enabled flaconi... to automate more than 1,000 lifecycle campaigns, generating 60% of CRM revenue. Mobile-first strategies powered by SAP Engagement Cloud led to a threefold increase in revenue from push notifications. Gamification and personalized communications increased click rates by 40% and attracted up to 600,000 participants per game. flaconi expanded into five new markets, accelerating international launches and CRM efficiency.
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Apollo used Apteco to automate its customer satisfaction surveys. The new process included multi-stage email campaigns and real-time feedback collection.... Response rates improved, with 46% of customers opening emails and 26% clicking through. Automation cut manual work by over 50%. Segmentation allowed tailored follow-ups for promoters, passives, and detractors. Apollo gained valid data, respected customer preferences, and built stronger customer relationships.
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Sturdy Sports used Retail Express by Maropost to manage both in-store and online retail. The company scaled from 1,500 to... over 5,000 SKUs across two brands. Maropost unified their retail operations, customer data, and marketing. Sturdy Sports achieved 15% year-on-year growth for four years. The team used Maropost Marketing Cloud for personalized email campaigns. They maintained efficiency with a lean staff while expanding their product catalogue.
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The Wood Veneer Hub used Attentive SMS to boost sales during Black Friday and Cyber Monday. They grew their SMS... subscriber list from 0.6% to 3.7% using targeted sign-up flows. Their SMS campaign achieved a 10.6% average conversion rate and a 48% increase in average order value. The program delivered a 358x ROI and drove 10% of November revenue. Segmentation and personalized messaging helped maximize results.
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OneSignal helped Evino boost revenue by 12% using push notifications. Evino sent daily and personalized push messages to over 600,000... customers. Push notifications drove 1,800 orders per week and 8% of total revenue. Web push added another 3-5% of monthly revenue. Personalization increased click-through rates by up to 50%.
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CleverTap helped Unifynd boost offline coupon conversion rates from 5% to 83%. Unifynd used CleverTap’s analytics, segmentation, and customer journey... tools to personalize communication and drive in-store engagement. Targeted coupon campaigns led to a 44% increase in sales in one month. Unifynd enabled malls to drive $1.3 million in sales using these targeted coupons. The solution improved customer loyalty and repeat visits for retail clients.
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CleverTap helped Unifynd boost offline coupon conversion rates from 5% to 83%. Unifynd used CleverTap’s analytics, segmentation, and customer journey... tools to personalize communication and drive in-store engagement. Targeted coupon campaigns led to a 44% increase in sales in one month. Unifynd enabled malls to drive $1.3 million in sales using these targeted coupons. The solution improved customer loyalty and repeat visits for retail clients.
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Christiania Belysning used LINK Mobility and Forte Optimize to run an RCS pilot during Black Week and the holiday season. The goal was... to compare RCS with traditional SMS for customer engagement. RCS messages included images, product carousels, and interactive buttons. The pilot showed higher engagement, better click rates, and improved customer satisfaction. Christiania Belysning gained valuable insights into using RCS for marketing and customer communication.
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Helzberg used Proximic by Comscore’s ID-Free Predictive Audiences for their 2024 Holiday campaign. They wanted to boost brand awareness and... improve omnichannel performance. Wpromote chose audience segments like Gift Givers and Holiday Shoppers to target ads. Helzberg compared Proximic’s solution to other ID-free targeting partners. Proximic’s audiences beat Helzberg’s KPI benchmarks, delivering better CPMs and stronger customer engagement.
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RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
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Airship helped Ace Hardware turn its app into a personalized shopping hub. Ace used Airship to send segmented push notifications... and run abandoned cart campaigns. This led to a 6X increase in engagement and a 13% conversion rate from abandoned cart messages. No-code surveys collected customer preferences, boosting zero-party data. The app now delivers tailored product recommendations and drives repeat conversions.
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Lids used Vibes' SMS and mobile wallet platform to boost in-store engagement. They wanted to add SMS to their marketing... mix, which already included email and search. Lids ran a sweepstakes campaign that brought in 7,000 new SMS subscribers from 16,500 entries. 5% of SMS subscribers redeemed an in-store offer, leading to higher average transaction amounts. The Vibes platform made it easy for Lids to send targeted messages and build loyalty.
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Albert Heijn used Batch's in-app messaging to boost its loyalty program. The app has 3.5 million monthly users, each connecting... three times a week. With real-time targeting and A/B testing, Albert Heijn achieved a 16% conversion rate on its loyalty program. The solution helped increase store visits and online sales. Personalised messages improved customer engagement and brand safety.
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Branch helped Home Box boost app installs by 42% and grow revenue by 180%. Home Box used Branch Journeys smart... banners to offer new users a 5% discount, driving more web visitors to download the app. The Branch Dashboard gave Home Box a unified view of app KPIs, helping them make fast, data-driven decisions. Over 28% of revenue now comes from Branch-powered web-to-app journeys. Real-time analytics and attribution data support ongoing campaign optimization.
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Galigeo helped Pandora transform its wholesale channel with location intelligence. Pandora used Galigeo to map and score territories, identify high-potential... cities, and create visual tools for sales teams. In less than a year, Pandora signed 28% more new partners and reduced low-value prospecting time by 35%. Qualified opportunities rose by 42%. The new approach improved alignment between retail and wholesale teams and was adopted across Europe.
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Jitterbit helped Whiskers N Paws connect Shopify Plus with NetSuite and other business systems. The integration eliminated manual data entry,... saving 150 hours each month. Whiskers N Paws improved efficiency by at least 50%. Customer satisfaction increased by 80%. The solution was easy to implement and required no extra staff. Jitterbit enabled seamless ecommerce automation and set the company up for future growth.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Domo helped European Wax Center move from flat spreadsheets to dynamic data dashboards. The company gained the ability to customize... data views for each region and center. Domo enabled leaders to analyze sales, profit, and guest counts quickly. The platform made it easy to reach all 8,000 associates with useful information. Visual dashboards motivated action and improved company culture.
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CARTO's Location Intelligence platform helped Allegro move from online to omnichannel retail. Allegro used CARTO for spatial analytics, integrating with... Google BigQuery and cloud tools. The platform enabled site selection, city-level reporting, and outlier analysis. Allegro improved logistics, delivery, and decision-making with interactive dashboards. The solution supported strategy, execution, and performance measurement.
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Board helped The Very Group, a major UK retailer, transform its merchandise planning. The company faced volatile demand and supply... chain issues during the pandemic. Board’s solution enabled faster data insights and standardized planning frameworks. The Very Group improved efficiency and collaboration across 2,000+ brands. Now, they can quickly respond to changing customer needs and supply chain disruptions.
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Jedox helped Accent Group speed up its budgeting process by 98%. The company, with over 400 stores, struggled with Excel... as it grew. Jedox enabled Accent Group to complete 80% of its budget model within a month. All month-end reports are now produced in Jedox, making reporting faster and more accurate. The team now spends less time on manual tasks and more on financial analysis.
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Apollo used Apteco to automate its customer satisfaction surveys. The new process included multi-stage email campaigns and real-time feedback collection.... Response rates improved, with 46% of customers opening emails and 26% clicking through. Automation cut manual work by over 50%. Segmentation allowed tailored follow-ups for promoters, passives, and detractors. Apollo gained valid data, respected customer preferences, and built stronger customer relationships.
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CleverMaps helped Dr. Max, a leading European pharmacy chain, expand its parcel locker network using advanced location intelligence. Dr. Max... needed to find the best spots for new lockers to boost customer access and performance. CleverMaps analyzed key factors like population density, retail exposure, and competitor presence. The insights led to placing lockers near high-traffic areas and outdoors for 24/7 access. Dr. Max now places lockers more strategically, improving customer satisfaction and network efficiency.
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Marin’s Dynamic Ads helped Buyagift improve paid social campaign results. Buyagift used Marin to automate ad creation and retarget website... visitors with personalized ads. The platform made it easy to manage many products and quickly update ads for events. Buyagift saw a 24% drop in CPA and a 26% increase in ROAS. Marin’s tools also saved time on campaign management.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Jakes Fireworks used Buildfire to launch a mobile app for customer engagement. The app reached over 88,000 downloads and 12,000... users. Customers can watch firework videos, access exclusive coupons, and join a VIP rewards program. The app sent more than 935,000 push notifications. This helped increase in-store purchases and expand revenue.
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Apollo used Apteco to automate its customer satisfaction surveys. The new process included multi-stage email campaigns and real-time feedback collection.... Response rates improved, with 46% of customers opening emails and 26% clicking through. Automation cut manual work by over 50%. Segmentation allowed tailored follow-ups for promoters, passives, and detractors. Apollo gained valid data, respected customer preferences, and built stronger customer relationships.
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Apollo used Apteco to automate its customer satisfaction surveys. The new process included multi-stage email campaigns and real-time feedback collection.... Response rates improved, with 46% of customers opening emails and 26% clicking through. Automation cut manual work by over 50%. Segmentation allowed tailored follow-ups for promoters, passives, and detractors. Apollo gained valid data, respected customer preferences, and built stronger customer relationships.
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Piwik PRO Analytics Suite helped a leading online grocery retailer in Western Europe prepare for GDPR. The client used Piwik... PRO Consent Manager to collect visitor consents and ensure data privacy. They optimized their website, reducing steps to key goals by 35%. Newsletter subscriptions rose by 17%. After improving the consent pop-up, the rate of users agreeing to data processing increased from 6% to 36%. The client gained valuable insights for both online and offline marketing.
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Replit Agent helped a national retail chain build a custom portal for field service operations. The new system cut scheduling... time by 30% and boosted first-time fix rates by 25%. Paperwork processing dropped by 40%, saving $1.2M each year. Technicians now use mobile devices for real-time scheduling and customer info. Customer satisfaction scores rose by 35%.
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Pexip helped a Global 500 retail company connect remote and in-office teams. The company faced issues with interoperability and multiple... tools before using Pexip. Pexip enabled seamless meetings across Cisco TP and Microsoft Teams. The company improved business continuity during office closures. They saw better collaboration and easier video meeting management.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
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RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
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Good American used Zoom Events to expand its Good Squad Open Casting model search globally. The brand moved from in-person... auditions to a hybrid model, enabling 30,000 online submissions and 279 unique auditions in two days. Zoom Events helped Good American remove geographic and economic barriers, making the casting process more inclusive. The team used Zoom’s AI Companion to streamline communication with contestants. This partnership allowed Good American to reach new countries and select winners from a wider talent pool.
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Good American used Zoom Events to expand its Good Squad Open Casting model search globally. The brand moved from in-person... auditions to a hybrid model, enabling 30,000 online submissions and 279 unique auditions in two days. Zoom Events helped Good American remove geographic and economic barriers, making the casting process more inclusive. The team used Zoom’s AI Companion to streamline communication with contestants. This partnership allowed Good American to reach new countries and select winners from a wider talent pool.
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Good American used Zoom Events to expand its Good Squad Open Casting model search globally. The brand moved from in-person... auditions to a hybrid model, enabling 30,000 online submissions and 279 unique auditions in two days. Zoom Events helped Good American remove geographic and economic barriers, making the casting process more inclusive. The team used Zoom’s AI Companion to streamline communication with contestants. This partnership allowed Good American to reach new countries and select winners from a wider talent pool.
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Good American used Zoom Events to expand its Good Squad Open Casting model search globally. The brand moved from in-person... auditions to a hybrid model, enabling 30,000 online submissions and 279 unique auditions in two days. Zoom Events helped Good American remove geographic and economic barriers, making the casting process more inclusive. The team used Zoom’s AI Companion to streamline communication with contestants. This partnership allowed Good American to reach new countries and select winners from a wider talent pool.
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Swamp Fox Bookstore used Airmeet to host virtual author webinars during the pandemic. They needed a simple, easy-to-use platform for... both tech-savvy and non-tech-savvy attendees. Airmeet's live-streaming, recording, and Q&A features helped them reach more readers and connect with authors worldwide. Custom registration fields let them learn about their audience. The platform's support and backstage features made events smooth for speakers and attendees.
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Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
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Ecomail. cz helped Tomas Arsov boost e-mail marketing results. The brand saw a 58% increase in revenue from e-mail campaigns....Conversion rates doubled compared to other marketing channels. Ecomail.cz enabled better segmentation and campaign optimization. Tomas Arsov used automation and personalization to reach more customers. The e-shop improved its e-mail strategy and grew sales.
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Litmus helped T. M. Lewin boost email engagement with a live polling campaign. The campaign let users vote for their...favorite look, showing real-time trending messages. This approach led to a 116% increase in click-through rate and a 12% rise in revenue. Average order value grew by 30%. The campaign also tripled competition entries and drove over 20,000 clicks.
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Antique Archaeology uses Emma to connect fans of American Pickers with their retail stores. Email marketing helps them share stories,... promote new product lines, and drive store visits. They used Emma to launch their Two Lanes apparel line and Rustoration Lighting Collection. Their campaigns achieve a 30% open rate and a 20% click rate. Emma supports targeted campaigns and subscriber engagement for this popular tourist destination.
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ActiveCampaign helped L. G.R World boost ecommerce revenue by 143%. Secret Key Digital Agency used ActiveCampaign to build an omnichannel...digital strategy. They set up email marketing automation, segmentation, and personalized content. L.G.R World integrated WooCommerce and Facebook Custom Audiences for targeted campaigns. The company saw a 126% increase in transactions and a 9x return on investment. Over 25% of ecommerce revenue now comes from automated campaigns.
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MailUp helped Maxi Sport connect in-store and online shoppers using email marketing. Maxi Sport used MailUp to collect user habits... and preferences. They segmented their database to send personalized messages. The same promotion was tailored for online or in-store shoppers. Integration with Magento and SMTP+ enabled real-time alerts for restocked items. This strategy increased conversion rates by 400% and reduced bounce rates.
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IKEA used L-Soft's LISTSERV-based EASE service to manage email campaigns for a major promotion. Over 140,000 email notifications were sent... to customers, with more than 25% clicking through to the coupon site. Half of those downloaded the coupon, resulting in a 12%+ success rate. The campaign outperformed traditional methods. IKEA praised the solution's ease of use and mail-merge capabilities.
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Brevo helped SwissCommerce manage email marketing for 20 online stores using its multi-account solution. SwissCommerce achieved a 30% personalized email... open rate and nearly 100% deliverability. The team sends about 900 newsletters a year, using marketing automation and integrations with Shopware and Minubo. Brevo’s pricing model and GDPR compliance were key factors. The platform enabled easy segmentation, automated workflows, and separate campaigns for each store.
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Upaknee helped an e-commerce skincare retailer improve email marketing. The company combined transactional emails with opt-in newsletters. They added sign-up... invitations and personalized content to transactional emails. This led to a 30% increase in newsletter open and click rates. Email-driven revenue grew by 20%. The retailer built stronger customer relationships and kept their email list clean.
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Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
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Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
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Lexer’s Customer Data Platform helped Sur La Table turn one-time buyers into repeat customers. Sur La Table used Lexer to... analyze customer data and identify hero products that drive second purchases. They launched targeted campaigns and personalized messages to re-engage buyers. The team set up a loyalty program powered by Lexer’s CDP. Sur La Table improved customer retention and loyalty with data-driven marketing.
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Scal-e helped American Vintage manage customer data and loyalty programs. The platform unified data and made campaign management easy. American... Vintage found Scal-e highly customizable and efficient for daily marketing tasks. The team appreciated Scal-e’s professional support and quick adaptation to feedback. Scal-e improved communication campaigns and loyalty management for the retail brand.
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Tealium helped Kmart build a centralised consent management solution. Kmart unified customer consent data across all channels for better privacy... and personalisation. The new system increased Kmart’s consenting customer base by 200%. Kmart now delivers privacy-first customer experiences and improved conversions. Tealium’s CDP made data accessible, supporting compliance and growth.
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Tealium helped Kmart build a centralised consent management solution. Kmart unified customer consent data across all channels for better privacy... and personalisation. The new system increased Kmart’s consenting customer base by 200%. Kmart now delivers privacy-first customer experiences and improved conversions. Tealium’s CDP made data accessible, supporting compliance and growth.
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J. Crew switched from a marketing service provider to Acquia CDP to get faster customer insights. The new platform lets...J.Crew update and access customer data daily. Marketers can now create and segment audiences in minutes, not days. Email campaigns using Acquia CDP saw double-digit lifts in order value and conversion rates. The cashmere audience, just 10% of circulation, drove almost 50% of total demand. J.Crew’s marketing team now works faster and more independently.
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Custobar helped Schuhhaus Walder AG unify 200,000 customer profiles across stores and online. The company used Custobar’s platform to connect... their POS and e-commerce systems. This gave their marketing team instant access to customer data. They launched personalized offers and improved loyalty program recognition. Walder now uses data to drive growth and reward VIP customers.
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Simons used Bambuser's Video Commerce to bring shoppable video content from social media onto its e-commerce site. This move let... customers watch and shop directly, making the online experience more engaging. After adding shoppable video, Simons saw a 628% increase in homepage clicks and a 1015% rise in revenue from that section. Videos on product pages helped shoppers understand styling and fit, boosting confidence and conversion. The brand worked with local creators and in-house models to make content relatable and effective.
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MECCA used Amazon Web Services to bring in-store personalization to its online experience. The company cleansed 23 years of customer... data and used Amazon Personalize to deliver tailored product recommendations. After deploying machine learning, MECCA saw a 65% increase in email click-through rates and a 76.4% rise in email revenue. The system now generates over 10 million recommendations weekly. MECCA empowered its developers to build recommendation models without needing machine learning expertise.
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MECCA used Amazon Web Services to bring in-store personalization to its online experience. The company cleansed 23 years of customer... data and used Amazon Personalize to deliver tailored product recommendations. After deploying machine learning, MECCA saw a 65% increase in email click-through rates and a 76.4% rise in email revenue. The system now generates over 10 million recommendations weekly. MECCA empowered its developers to build recommendation models without needing machine learning expertise.
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Flybuys Australia Limited uses Lucidchart to improve team communication and collaboration. The company creates detailed diagrams to explain complex solutions... and share ideas across teams. Lucidchart helps Flybuys work faster, especially with remote teams and vendors. The platform provides a single source of truth for architecture and design documentation. Using Lucidchart, Flybuys supports its rapid growth and serves over 8 million members.
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Allbirds used simple information architecture to organize their e-commerce site. They grouped products by gender first, then by product type.... Their site includes clear information pages like shipping, returns, and FAQs. This structure helps customers find products fast and answers common questions in under 30 seconds. The approach supports a smooth checkout and boosts SEO for key product pages.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Scanbot Barcode Scanner SDK helped Rimi Baltic cut Scan & Go costs by 90%. The SDK enabled a smooth, user-friendly... experience for shoppers on both iOS and Android. Rimi Baltic expanded its Scan & Go service to over 200 stores with no extra per-user or device costs. Customer engagement doubled after the switch. Integration took just one business week, with 98.7% scan accuracy and 0.04 seconds per scan.
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Flipsnack helped Pandora France speed up store operations by 300%. Staff now find product details 3x faster using digital catalogs.... QR code-enabled catalogs let customers browse options on their own. The switch from printed to digital catalogs cut manual work and improved customer service. Pandora France now uses automated, branded catalogs for real-time updates across 130 stores.
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The Perfume Shop used Dot. vu to launch a Love Calculator campaign before the royal wedding. The interactive calculator let...customers enter names to get a love score and product recommendations. Over 300 visitors engaged with the experience in just 10 days. The campaign entertained shoppers and promoted selected products. Customers could share results on Facebook, boosting campaign reach.
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Movable Ink Da Vinci helped Currys cut email campaign lead times from three weeks to two days. Currys used AI-driven... personalization to target customers with relevant content. This approach led to a 49% increase in clickthrough rate, a 30% lift in conversions, and a 37% boost in revenue per send. The team reused creative assets and reduced subscriber fatigue. Currys now delivers more engaging, tailored emails that drive higher revenue and customer loyalty.
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Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
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Leroy Merlin used InAppStory to boost engagement in its retail app across France, Poland, and Italy. In France, stories improved... service clarity and loyalty program understanding, with read rates up to 69% and CTRs as high as 1.85%. In Poland, short, value-driven stories drove the highest click-through rates, peaking at 9% during promotions. Italy saw strong seasonal engagement, with daily click conversion rates reaching 30.2%. Stories helped users navigate complex categories, discover products, and respond to promotions, making the app more dynamic and user-friendly.
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Walmart used Contently to improve its content marketing for its Tips & Ideas publication. The team focused on moms, making... content more relatable and accessible. Contently’s freelancers helped Walmart scale content production quickly. Engagement increased and bounce rates dropped. Customers who read the content had shopping carts 7% larger than those who did not. Time spent on site rose by 30%.
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Vans used Arena Live Chat to boost engagement on their Channel 66 live streaming platform. The tool made it easy... for fans to connect with each other and the brand in real time. Vans hosted 100 monthly live music events across major cities. Arena’s no-code chat solution helped Vans keep their urban brand identity strong online. The platform supported community building and audience interaction.
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Vans used Arena Live Chat to boost engagement on their Channel 66 live streaming platform. The tool made it easy... for fans to connect with each other and the brand in real time. Vans hosted 100 monthly live music events across major cities. Arena’s no-code chat solution helped Vans keep their urban brand identity strong online. The platform supported community building and audience interaction.
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Brax helped The Scented Market, a Vancouver-based handmade candle retailer, boost sales during a post-holiday slump. The campaign used a... single offer: free shipping for orders over $150. Brax created a dedicated landing page, integrated Shopify checkout, and ran targeted Facebook and Instagram ads. The campaign also included six promotional emails. In 32 days, The Scented Market generated over $34,000 in sales from this strategy.
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Ozonetel helped BigBasket achieve 85% first-time resolution and 75% CSAT. BigBasket used Ozonetel’s omnichannel CX and CRM integration to answer... over 95% of calls within 10 seconds. VIP customers got even faster service, with 99.67% of their calls answered in under 10 seconds. Average handle time dropped from 5 minutes to 3.5 minutes per call. BigBasket scaled from 8 to 700 agents on the same platform, boosting agent productivity to 70%.
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Contivio’s contact center software helped Sustainable Supply integrate with NetSuite and improve customer service. The team replaced a basic PBX... with a solution that routes calls by agent skill and brand. Agents now see customer info instantly and all calls are logged in NetSuite. Live chat and voicemail options increased flexibility, with chat now making up 20% of inbound requests. Supervisors use real-time analytics and can adjust settings quickly. The small team saves time and delivers more personalized service.
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CloudTalk helped Meble Furnio recover 37 missed leads and boost revenue by 4%. Before CloudTalk, missed calls went unnoticed, costing... sales. With CloudTalk’s Reporting & Analytics, the team built a custom report to track every inbound call. Now, no leads are lost and every call is followed up. The business gained full visibility into its sales funnel and improved customer support.
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G-Star RAW replaced its old phone systems with Avaya Cloud Office. The company needed a reliable, cloud-based communications platform for... its global offices. Avaya Cloud Office let employees make calls, message, and meet from any device. The IT team saved time and reduced costs by moving away from hardware and licensing. G-Star improved customer support and brand reputation with always-on service. The switch helped G-Star work better and spend less on communications.
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G-Star RAW replaced its old phone systems with Avaya Cloud Office. The company needed a reliable, cloud-based communications platform for... its global offices. Avaya Cloud Office let employees make calls, message, and meet from any device. The IT team saved time and reduced costs by moving away from hardware and licensing. G-Star improved customer support and brand reputation with always-on service. The switch helped G-Star work better and spend less on communications.
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G-Star RAW replaced its old phone systems with Avaya Cloud Office. The company needed a reliable, cloud-based communications platform for... its global offices. Avaya Cloud Office let employees make calls, message, and meet from any device. The IT team saved time and reduced costs by moving away from hardware and licensing. G-Star improved customer support and brand reputation with always-on service. The switch helped G-Star work better and spend less on communications.
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Blenders Eyewear used Aircall to improve customer support operations. Before Aircall, their team struggled with manual call logging and disconnected... systems. Aircall's Zendesk integration let them solve support tickets faster and transfer calls easily. The team now uses call recordings for training and context sharing. Aircall's metrics help them forecast staffing needs during busy seasons. This led to better customer relationships and more efficient support.
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Agility CMS helped Shoppers Drug Mart manage millions of products and two million content pieces. The old platform was slow... and could not support English and French content. Agility CMS enabled fast publishing and editing for both languages in one place. The pharmacy chain now reuses components and shares content across sites. Website downtime and slow loading speeds are no longer a problem. Shoppers Drug Mart can now handle high traffic and deliver content quickly.
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Contentful Personalization helped Pets Deli boost Black Friday conversions by 51%. The team used a no-code tool to deliver dynamic,... segment-specific content. Marketers could update offers without developer help. Pets Deli saw a 10% drop in bounce rate. The company now plans to expand personalization beyond special events.
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Comarch helped Walmart integrate EDI for over 1,000 suppliers. Walmart faced challenges with order management visibility, supplier communication standards, and... technical hurdles in EDI adoption. Comarch deployed a Document Tester Application, enabling 24/7 supplier access, automated ASN validation, and real-time feedback. This solution simplified onboarding, improved inventory management, and freed up Walmart's resources for strategic tasks. The project enhanced transparency, streamlined supplier onboarding, and supported data-driven inventory decisions.
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Prismic helped SafetyBuyer rebuild their Magento site with a headless architecture using Next. js. The new site improved mobile performance...and passed Core Web Vitals. SafetyBuyer saw a 38% year-on-year increase in key events and a 37% rise in onsite engagement time. The marketing team gained more control over content, making updates faster and easier. User feedback highlighted a quicker, more engaging online experience.
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CoreMedia Content Cloud helped Deckers Brands launch three international eCommerce sites in just 10 weeks. The company replaced its outdated... CMS and eCommerce systems with a single, API-driven platform. Content teams now use reusable templates and real-time previews to standardize branding and speed up launches. The new system supports 36 custom modules for consistent, localized shopping experiences. Deckers Brands can now manage content and commerce for all regions from one tool, driving efficiency and growth.
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Vans used Arena Live Chat to boost engagement on their Channel 66 live streaming platform. The tool made it easy... for fans to connect with each other and the brand in real time. Vans hosted 100 monthly live music events across major cities. Arena’s no-code chat solution helped Vans keep their urban brand identity strong online. The platform supported community building and audience interaction.
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J. Crew switched from a marketing service provider to Acquia CDP to get faster customer insights. The new platform lets...J.Crew update and access customer data daily. Marketers can now create and segment audiences in minutes, not days. Email campaigns using Acquia CDP saw double-digit lifts in order value and conversion rates. The cashmere audience, just 10% of circulation, drove almost 50% of total demand. J.Crew’s marketing team now works faster and more independently.
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HIVO helped Foodies Market, a group of 13 IGA stores in Australia, centralize their digital assets and streamline brand management. The platform unified... branding, resource management, and creative workflows across multiple independently owned stores. Managers now use a single source of truth for product images, menus, and signage, saving time and improving brand consistency. HIVO's approval workflow and template design features made asset creation faster and ensured all content stayed on brand. This digital transformation supported Foodies Market's growth and improved operational efficiency.
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Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
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Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
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Canto helped Knog centralize digital assets for over 1,000s of retailers in 40+ countries. Before Canto, Knog's content was scattered... and hard to find. Canto's DAM gave teams and distributors fast, self-service access to approved content. Knog saw a 20% productivity gain and eliminated asset-related complaints. Consistent branding and easier access boosted sales and campaign speed worldwide.
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Canto helped Knog centralize digital assets for over 1,000s of retailers in 40+ countries. Before Canto, Knog's content was scattered... and hard to find. Canto's DAM gave teams and distributors fast, self-service access to approved content. Knog saw a 20% productivity gain and eliminated asset-related complaints. Consistent branding and easier access boosted sales and campaign speed worldwide.
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Curtsy used ImageKit to create personalized product banners for its marketplace. This helped users share products on social media, boosting... engagement and transactions. Over 30% of users posted these banners, increasing Curtsy's brand reach. ImageKit's real-time image transformations made integration easy and reduced cloud costs by over 50%. Curtsy improved user experience and kept expenses low with ImageKit.
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J. Crew switched from a marketing service provider to Acquia CDP to get faster customer insights. The new platform lets...J.Crew update and access customer data daily. Marketers can now create and segment audiences in minutes, not days. Email campaigns using Acquia CDP saw double-digit lifts in order value and conversion rates. The cashmere audience, just 10% of circulation, drove almost 50% of total demand. J.Crew’s marketing team now works faster and more independently.
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The Dufresne Group used Acquire's customer engagement platform to shift from in-person to digital sales during COVID-19. They first used... Acquire Video Chat to cut technician inspection visits in half, saving costs and speeding up service from 10 to 5 days. When the pandemic hit, they moved Acquire tools to sales, launching live chat and chatbots. In two weeks, virtual sales chats jumped from 100 to 1,000, driving a one-hundred-fold increase in online sales. Features like cobrowsing, video tours, and translation helped keep customers engaged and business stable.
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Gnatta helped a major UK retailer automate customer care using chatbots and social media quick replies. In one month, the... retailer saved £58,000 by automating 21% of customer interactions. Over five months, total savings reached £118,000. More than 10,000 messages were deflected in the first month. The solution improved efficiency during the busiest season without hurting customer experience.
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Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
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Comm100 Live Chat and AI Chatbot helped Kotsovolos handle a surge in customer support inquiries. The company saw phone volumes... drop as live chat allowed agents to manage more conversations at once. The AI chatbot resolved 30-32% of all incoming queries, freeing agents to focus on complex issues. Kotsovolos increased support capacity without hiring more staff. The solution included custom features like Greek language support and video chat for sales and accessibility.
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Comm100 Live Chat and AI Chatbot helped Kotsovolos handle a surge in customer support inquiries. The company saw phone volumes... drop as live chat allowed agents to manage more conversations at once. The AI chatbot resolved 30-32% of all incoming queries, freeing agents to focus on complex issues. Kotsovolos increased support capacity without hiring more staff. The solution included custom features like Greek language support and video chat for sales and accessibility.
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Velaro's AI-powered live chat helped IWA Wine Accessories boost sales and customer loyalty. The seamless NetSuite integration gave agents real-time... customer data, making support faster and more personal. IWA reduced its reliance on external call centers and improved conversion rates. Customers who used chat had an average order value twice as high as others. Their lifetime value was 2.8 times greater than the average online customer. Chat agents earned a 4.9 out of 5.0 star rating for customer satisfaction.
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Replyco’s helpdesk software helped Direct Plants, a UK gardening supplier, manage customer service across Amazon, B&Q, and the Range. Spark Sales Online... provided tailored eCommerce services and SEO optimization. This improved customer satisfaction and product visibility. Operations became smoother with centralized inbox management and better stock control. Direct Plants saw higher sales and more positive reviews.
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Art. com used the Giva Service Management Suite to improve IT help desk support. The solution was set up, customized,...and deployed in just one week. Employees could log service requests through a self-service web portal. Art.com IT staff learned the system quickly. The platform delivered enterprise features at a lower cost and achieved 100% uptime.
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IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
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Emplifi helped Del Sol - Woolworth manage a surge in social media conversations. The retailer used Emplifi to centralize customer... interactions and involve all business areas in real time. The platform enabled faster response times and more personalized service. Del Sol - Woolworth improved customer loyalty and ran more effective marketing campaigns. Emplifi's analytics and publishing tools helped the team create engaging content and track results. The partnership fostered stronger customer relationships and business growth.
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Dixa helped Contorion cut its ticket backlog by 80%. The company faced siloed ticketing and slow vendor support, leading to... over 1,400 unresolved tickets. Dixa unified all customer conversations and data, giving agents a single view and boosting productivity by 21%. Abandon rates dropped by 2%. Sales and service teams now collaborate better, capturing more sales opportunities and improving customer engagement.
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Ohh Deer used Gorgias to replace six separate platforms for customer support. The team now resolves subscription-related inquiries three times... faster. Gorgias' chat campaigns helped them maintain a 4.95 CSAT and generate $12,500 in extra revenue each quarter. Integration with Shopify and social channels made support more efficient. The team tracks revenue from service and uses chat to convert more customers.
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Space NK used CreatorIQ to unify its creator marketing efforts across multiple teams. The company doubled its active creator base... in one year. This led to a 100% year-over-year increase in earned media value (EMV). CreatorIQ helped Space NK track key metrics and build strong, lasting relationships with creators. The platform made it easier for teams to work together and reach shared goals.
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Rebel used Bazaarvoice to upgrade its user-generated content strategy. The company focused on collecting more ratings and reviews from both... customers and in-store experts. Rebel saw a 78% increase in conversion on products with reviews compared to those without. The team used review data to guide business decisions and build trust with shoppers. Syndication of reviews from brand partners helped boost review volume quickly.
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Bloomscape used Heepsy to drive organic Instagram growth. The Detroit startup doubled its Instagram followers in 2020, growing from 65.3K... to 133K. Bloomscape partnered with nano and micro-influencers across food, fashion, and home decor. Influencers created product placements, plant care guides, and DIY posts. This strategy increased engagement and sales during the pandemic.
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Canadian Tire used #paid to inspire shoppers to use their shopping technologies. They worked with 8 creators to show the... speed, convenience, and savings of the CT App, Pickup Lockers, and Kiosks. The campaign reached 60,000 organic views and 380+ shares. Instagram posts received over 260 comments. The top TikTok creator achieved a 148% view rate.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Abbott Lyon used Dyzio Shopfluence to automate and scale their influencer gifting program. They grew from managing 100 to 1,000... influencers monthly. Automation saved 500 hours and enabled the team to focus on strategic tasks. Over 2,000 pieces of influencer content were generated and tracked. The platform provided real-time insights and improved campaign effectiveness across TikTok and Instagram.
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Brand Networks helped Walmart launch the world’s largest employee creator program. Over 100,000 Walmart associates became content creators using the... platform. Walmart built a large library of authentic, low-cost content. The program scaled quickly across the organization. Walmart saw strong performance from real, employee-generated content.
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Stop & Shop used Perion's SORT technology to boost in-store visits and digital engagement. The goal was to increase brand... awareness and attract new and existing customers without relying on cookies. Perion delivered geo-targeted, cross-screen ads and optimized creative throughout the campaign. The results included a 33% lift in incremental in-store visits and an 84% increase in page grabber CTR. Stop & Shop saw higher engagement and is now ready for a cookieless future.
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IKEA uses Sprinklr's Unified-CXM platform to monitor global media and brand health. The company tracks 8-12 social media posts per... minute about its brand across 62 markets. Sprinklr provides real-time, unified insights and AI-based crisis detection. IKEA's teams now spend less time on manual data work and more on strategic initiatives. The Media Impact Score helps measure PR effectiveness and brand reputation.
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Decathlon used smec’s Campaign Orchestrator to improve their Google Ads Performance Max campaigns. They faced issues with PMax promoting only... top sellers and losing control over brand search traffic. By segmenting products and using predictive AI, Decathlon pushed strategic and hidden products into the spotlight. This led to a 22% increase in revenue and a 52% rise in ROAS year-over-year. The team also saved time on manual tasks and gained valuable PPC expertise.
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PromoFarma used Quarizmi to boost traffic to thousands of products in its large catalog. Quarizmi's long-tail Google Ads automation helped... PromoFarma increase conversions and control cost per click. The team achieved ambitious campaign growth targets in just four months. PromoFarma saw year-over-year growth and did not need extra internal resources. The company values the peace of mind from expert campaign management.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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ZooArt used edrone to boost customer retention and sales. After implementing edrone, email became a top sales channel. Automated emails... helped ZooArt recover abandoned carts, grow their subscriber list by over 5,000 each month, and generate more than 800 new orders monthly. The store saw a 66.6% repeat purchase rate among customers impacted by edrone. Monthly revenue grew by 2.64% and purchase frequency increased by 7%.
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Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
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Maneva used DataFeedWatch to manage product variants for women's shoes across Facebook and Google. They needed fast sales growth and... better budget use before Black Friday. DataFeedWatch let them exclude size variants from some feeds and include them in others, solving Shopify feed issues. This helped them launch ads quickly and compete with bigger brands. Maneva grew from zero to €300,000 in sales in five months using optimized product feeds.
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FoodServiceDirect. com used Netcore Unbxd to improve their ecommerce search. They wanted a fast, easy-to-integrate solution for their Magento store....With AI-powered search, they matched customer intent to products and reduced bounce rates. Search conversions rose by 23.4%. Overall revenue increased by 30%. Average order value grew by 14%.
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SalesWarp Order Management System helped Frame My Mirror automate order processing and integrate with Wayfair. The team saved over 30... hours per week by eliminating manual data entry. SalesWarp enabled seamless connections between e-commerce, financial, and shipping platforms. The solution provided a single dashboard for all business operations. Frame My Mirror now meets Wayfair’s API standards and can easily add new sales channels.
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SimpleTexting helped Year Round Brown boost revenue by 20% during its biggest sale of the year. The retailer used SMS... and MMS campaigns to alert customers about a delayed sale and promote special offers. Text messages reached customers quickly and drove engagement, with many responding to book appointments or ask questions. MMS messages with visuals increased interest in tanning services. The marketing team credits text promotions for the 20% revenue increase despite COVID-19 challenges.
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Greats. com used SlickText’s SMS marketing platform to grow their subscriber list. They gathered 6,397 qualified opt-ins between July 2014...and April 2015. The team used website widgets and banners to promote sign-ups, offering a $10 coupon as an incentive. In one month, they collected 638 new subscribers. SMS campaigns helped Greats.com sell out new footwear quickly and build stronger customer connections.
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EZ Texting helped ATX Auctions boost their marketing campaign open rates from 3% with email to 100% using SMS. The platform enabled... real-time notifications for auction winners, improving communication during the pandemic. ATX Auctions saw a 30% increase in revenue, bidders, and engagement across 26 locations. Text marketing became a key part of their strategy, replacing slow email responses. Customers now get instant updates and engage with the auction house in real time.
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Sinch MessageMedia's SMS for HubSpot helped Vinomofo achieve a 120x return on investment. The team saw a 20% increase in... conversions and reduced churn by 50%. By integrating SMS into HubSpot, Vinomofo streamlined marketing workflows and improved customer engagement. Automated SMS and email campaigns boosted reengagement and sales. The integration enabled a single customer view and better campaign tracking.
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Sinch MessageMedia's SMS for HubSpot helped Vinomofo achieve a 120x return on investment. The team saw a 20% increase in... conversions and reduced churn by 50%. By integrating SMS into HubSpot, Vinomofo streamlined marketing workflows and improved customer engagement. Automated SMS and email campaigns boosted reengagement and sales. The integration enabled a single customer view and better campaign tracking.
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Molton Brown used CrossKnowledge to launch its Digital Learning Academy. The company moved from classroom and paper-based training to a... blended learning approach. Retail employees accessed training through My Learning App and flagship content. In one year, 70% of learners used mobile devices. The program achieved a 46 NPS score and 4,075 learning resources accessed monthly. The initiative won two Brandon Hall Silver Awards in 2021.
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Gametize powered NTUC FairPrice's "Made in Singapore" campaign to boost local produce awareness. The campaign used interactive challenges and rewards... to engage shoppers. It achieved a 63% engagement rate in just five months. Shoppers learned about local farmers and products through quizzes, photo tasks, and a self-serve farm tour with QR codes. The campaign increased traffic to FairPrice Xtra Parkway Parade and built stronger community support for local producers.
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AcademyOcean LMS helped Intertop cut onboarding time for new sales staff by 50%. Over 159,000 lessons were completed, and 90%... of learners earned certificates. Intertop used AcademyOcean to automate HR processes and deliver interactive training in under 15 minutes per session. The platform's statistics and dynamic content features enabled personalized learning and improved customer service quality. Admins and employees saved time with easy access to progress data and course materials.
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Axonify helped Foot Locker deliver targeted training content to 44,000 team members. The Lace Up solution used video and question-based... learning to boost engagement and reinforce key behaviors. Foot Locker’s team now authors 99% of training content in-house, adapting for global needs and languages. Axonify’s Content Marketplace provided timely resources, especially during COVID-19. The partnership improved employee experience and drove better customer satisfaction scores.
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Sleeknote helped Monis, a Danish e-commerce brand for exotic pet supplies, grow its email list in Klaviyo by 4x. The team replaced... a basic signup form with a Spin to Win popup, raising conversion rates from 2% to 8.75%. A Christmas Calendar popup drove a 13.79% conversion rate and boosted December sales. Over 1,500% revenue growth followed since 2020, with email and SMS now key sales channels. Collecting subscribers on-site proved more cost-effective than paid ads.
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SolaGarden used OptiMonk's Smart Product Page Optimizer to improve their ecommerce site. They added AI-generated slogans, benefit summaries, and customer... testimonials to their product pages. Automated A/B testing compared optimized and non-optimized pages. SolaGarden saw a 5.3% increase in orders and a 10.9% boost in revenue. The changes were quick and did not require extra resources.
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LittleSizzle used Convertful to grow its email list by offering a 10% welcome discount. The online store tested different widgets,... including pop-ups, floating bars, and inline forms. The best-performing page converted 30.29% of visitors into email subscribers. On average, LittleSizzle gains almost 600 new email subscribers each month. About 20% of customers use the discount code, boosting sales conversions.
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Blütenträume used Paperform to move their flower shop online during the pandemic. They set up a store with four bouquet... options and integrated PayPal for fast payments. Paperform's automated emails and invoicing made order management simple. The shop received 300 online orders in five days. Their mobile store achieved a 10% conversion rate, much higher than the industry average.
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JYSK used AccuRanker to improve their SEO across 50 countries. They needed real-time keyword tracking and better insights to manage... their global digital presence. AccuRanker gave JYSK detailed analytics and helped them optimize content for higher search rankings. The tool supported both paid and organic strategies, driving more traffic and conversions. JYSK’s team valued AccuRanker’s technical features and responsive support.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Conductor helped Solstice Sunglasses boost online sales revenue by 72% in just eight months. The company fixed technical SEO issues... and improved product page content using Conductor’s SEO platform. Page-one rankings increased by 168% and website traffic rose 66%. Revenue per online visit jumped 101%. The marketing team used Conductor’s insights and support to drive both online and in-store growth.
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A national online grocery marketplace needed a scalable way to manage many store locations. Their old system lacked centralized control... and made it hard to create new stores or route customer inquiries. eGrove Systems built a WooCommerce solution using WordPress Multisite, NS Cloner, and custom plugins. Store setup time dropped by 90%. Response times to customer inquiries improved by 90%. Checkout completion rates rose by 70%. The new system made it easy to add stores, improved communication, and boosted user engagement.
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Semarchy xDI helped ADEO Group boost productivity by 3x over legacy systems. The platform enabled real-time data integration and analytics... across 32 companies and 600 shops. ADEO eliminated operational data redundancy costs and achieved 100% satisfaction with data integration. The solution improved data governance, supporting rapid growth and global expansion. ADEO now processes 30 terabytes of data daily with unified, reliable data for all business units.
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Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
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Jendco Safety Supply used SyncApps to connect ActiveCampaign and NetSuite. They needed to handle thousands of extra orders daily during... the COVID-19 pandemic. SyncApps helped them automate data sharing and personalize marketing campaigns. Custom field mapping and email marketing data sync made segmentation and tracking easy. The integration saved dozens of man-hours each month and improved communication with customers.
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Tealium helped Kmart build a centralised consent management solution. Kmart unified customer consent data across all channels for better privacy... and personalisation. The new system increased Kmart’s consenting customer base by 200%. Kmart now delivers privacy-first customer experiences and improved conversions. Tealium’s CDP made data accessible, supporting compliance and growth.
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Synup Campaigns helped Mancini’s Sleepworld boost store visits by nearly 50%. The retailer used localized marketing around Daylight Savings Time... to drive a 25% increase in website visits and an 18% rise in phone calls. Direction requests grew by 24%. The campaign led to a direct revenue impact of 5-6%. Mancini’s Sleepworld expects an annual revenue increase of $2-4 million from these efforts.
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