Taximail helped Future Park Rangsit, a large shopping center in Bangkok, manage customer data and send newsletters easily. The platform allowed... the team to create emails without coding. This made email marketing campaigns faster and more convenient. Mobile device support ensured emails reached customers everywhere. Future Park improved its communication with shoppers using Taximail's tools.
Mailchimp helped Sportsmart, a Melbourne-based sports retailer, automate and personalize their marketing. The team integrated Shopify, Google Analytics 4, and... Facebook Custom Audiences to centralize data and automate campaigns. They used advanced segmentation and lifecycle automations to target customers and drive sales. Email now accounts for about 10% of digital marketing revenue. Sportsmart saw a 70% year-on-year increase in audience conversion rate and saved 4 hours per week for their lead marketer.
Mailchimp helped Sportsmart, a Melbourne-based sports retailer, automate and personalize their marketing. The team integrated Shopify, Google Analytics 4, and... Facebook Custom Audiences to centralize data and automate campaigns. They used advanced segmentation and lifecycle automations to target customers and drive sales. Email now accounts for about 10% of digital marketing revenue. Sportsmart saw a 70% year-on-year increase in audience conversion rate and saved 4 hours per week for their lead marketer.
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Ecomail. cz helped Tomas Arsov boost e-mail marketing results. The brand saw a 58% increase in revenue from e-mail campaigns....Conversion rates doubled compared to other marketing channels. Ecomail.cz enabled better segmentation and campaign optimization. Tomas Arsov used automation and personalization to reach more customers. The e-shop improved its e-mail strategy and grew sales.
Miniso used emBlue to boost its email marketing. They increased their email sending frequency by 8 times. Their open rate... reached 64%, up 44%. Sales grew by 52% with targeted campaigns. Miniso doubled its conversion rate and achieved a 369% ROI. Personalized content and VTEX integration helped them exceed sales goals.
Litmus helped T. M. Lewin boost email engagement with a live polling campaign. The campaign let users vote for their...favorite look, showing real-time trending messages. This approach led to a 116% increase in click-through rate and a 12% rise in revenue. Average order value grew by 30%. The campaign also tripled competition entries and drove over 20,000 clicks.
Antique Archaeology uses Emma to connect fans of American Pickers with their retail stores. Email marketing helps them share stories,... promote new product lines, and drive store visits. They used Emma to launch their Two Lanes apparel line and Rustoration Lighting Collection. Their campaigns achieve a 30% open rate and a 20% click rate. Emma supports targeted campaigns and subscriber engagement for this popular tourist destination.
SARE helped an online beauty retailer recover over 11% of users who left the store without buying. The company used... SARE's marketing automation and recommendation system. This solution increased store turnover by nearly 5% within weeks. The team tracked user behavior and matched products to each shopper. The project improved engagement and visit duration.
MailUp helped Maxi Sport connect in-store and online shoppers using email marketing. Maxi Sport used MailUp to collect user habits... and preferences. They segmented their database to send personalized messages. The same promotion was tailored for online or in-store shoppers. Integration with Magento and SMTP+ enabled real-time alerts for restocked items. This strategy increased conversion rates by 400% and reduced bounce rates.
IKEA used L-Soft's LISTSERV-based EASE service to manage email campaigns for a major promotion. Over 140,000 email notifications were sent... to customers, with more than 25% clicking through to the coupon site. Half of those downloaded the coupon, resulting in a 12%+ success rate. The campaign outperformed traditional methods. IKEA praised the solution's ease of use and mail-merge capabilities.
WorkwearHub used Klaviyo to unify email, SMS, and reviews, driving a 119x ROI in H1 2025. Klaviyo powered 27% of... their total ecommerce revenue and helped boost revenue by 34% year-over-year. The team used Klaviyo’s integrations with Shopify, Meta, and Google Ads to segment customers and personalize campaigns. Automated workflows reduced manual work for the marketing team. Customer service improved by using review data to resolve issues quickly.
Premier sneaker and streetwear boutique (established 2016)
- Retail
- Small
Netcore’s Segment Agent helped a leading streetwear retailer boost revenue by 6X. The brand replaced manual segmentation with AI-driven dynamic... clustering and automated journeys. Campaigns were tailored to user behavior, including cart and browse abandonment triggers. RFM modeling enabled VIP-level targeting and improved retention. The retailer saw a 75% higher open rate, 3% email CTR, and 67% of WhatsApp revenue driven by AI.
Everlytic helped NetFlorist boost mobile web traffic from email by 170% during lockdown. NetFlorist used email marketing to promote new... fruit and vegetable deliveries when flower supply stopped. They paused other ads and focused on their 1.6 million-strong email list. In April 2020, they sent daily emails about essential goods. This led to a 14% revenue increase and an average of 622 sales per email. Email marketing proved cost-effective and vital for business survival.
LocaliQ helped Harrington & Co. boost their organic web traffic by 168%. The Brisbane-based jeweller wanted to attract more new... visitors to their site. LocaliQ managed their SEO, letting the business focus on daily operations. After six months, their jewellery page became a top organic landing page. Monthly organic visitors grew from 2,000 to nearly 5,500.
Tesco used ContactPigeon’s omnichannel customer engagement platform to boost its online grocery business. The company launched the world’s first virtual... grocery store in South Korea, increasing online sales by 130% and new members by 76%. During the COVID-19 pandemic, Tesco’s online sales rose by 22% in 2020, with 1.3 million online orders in spring 2021. Tesco’s focus on customer service, logistics, and digital innovation helped it lead the UK grocery market and expand internationally. The Clubcard loyalty program and eCommerce website played key roles in customer retention and growth.
HubSpot Marketing and Sales Hub helped Top Carpets and Floors boost website leads by 150%. The company cut cost-per-lead by... 98% and raised bottom-of-funnel conversion rates 26 times. They used inbound marketing, new landing pages, and social ads to drive results. Organic traffic grew 47% in 12 months. The lead-to-customer conversion rate from organic traffic jumped from 1% to 7.38%.
Apsis helped Kost1, a leading Norwegian supplements retailer, automate and structure their email and SMS marketing. Before Apsis, Kost1 managed... campaigns manually and lacked segmentation. With Apsis, they combined email and SMS to boost campaign efficiency and drive in-store traffic. Abandoned cart reminders now generate 3% of total revenue, rising to 5% in peak weeks. Subscriber growth and higher open rates show clear marketing improvement.
Iterable helped Omnia Fishing send personalized emails in minutes, not days. With Iterable’s Catalog, Omnia Fishing increased email open rates... by 50% and doubled click-through rates to 14%. Subscriber numbers grew from 55,000 to 85,000 in six months. The team now builds and tests campaigns without developer help. Omnia Fishing uses data-driven product recommendations to boost customer engagement and sales.
VredeVogel used Idukki UGC galleries on its online store from August 2025 to early 2026. The deployment featured two widget... placements with product tagging. The widgets generated 1.2 million impressions and reached 733,000 visitors. There were 92 add-to-cart events from the UGC galleries. Widget activity ended in January 2026.
MoEngage helped SIVVI. COM reduce cart and browse abandonment. SIVVI.COM used dynamic emails and smart trigger push notifications. 10% of...users returning from MoEngage emails completed a purchase. 16% of users from push campaigns made a purchase. Personalized messages reminded users about products they browsed or left in their cart. This led to more sales for SIVVI.COM.
GoGoGuest helped Freeport Village Station with Wi-Fi marketing and email marketing. The retail center used GoGoGuest's integrations to connect with... shoppers. These tools made it easier to reach customers and share updates. Freeport Village Station improved its marketing by using GoGoGuest's platform. The case highlights how digital marketing can help retail businesses grow.
Synerise AI helped Mój grocery retailer move from mass promotions to personalized offers. The retailer used behavioural AI to analyze... every customer action and predict the best promotion for each person. This led to a 30% increase in average spend and a 35% rise in shopping frequency. The AI-driven approach outperformed traditional methods by 4–5 times. Real-time decisioning at checkout boosted redemption rates by 200%. The retailer reached up to 70% of target groups with boosters, adding 30% more campaign revenue.
Experiture helped a leading retail brand boost sales by 25% using personalized product recommendations. The brand improved customer retention by... 30% with targeted loyalty programs. Automated follow-up campaigns drove a 20% increase in repeat business. Experiture's omnichannel marketing platform unified email, SMS, and direct mail for consistent messaging. The brand overcame fragmented communication and built stronger customer loyalty.
Leading Asian online baby products retailer
- Retail
- Medium
Gamooga helped a top Asian online baby products retailer boost conversions by 3X. The company faced high cart abandonment and... low repeat purchases. Gamooga unified customer data and enabled personalized messaging across email, web, and mobile. Cart abandonment dropped by 2X, and repeat purchases doubled. Revenue per email increased 3X, and unique click-through rates rose 10X.
WorkwearHub used Klaviyo to unify email, SMS, and reviews, driving a 119x ROI in H1 2025. Klaviyo powered 27% of... their total ecommerce revenue and helped boost revenue by 34% year-over-year. The team used Klaviyo’s integrations with Shopify, Meta, and Google Ads to segment customers and personalize campaigns. Automated workflows reduced manual work for the marketing team. Customer service improved by using review data to resolve issues quickly.
Tars chatbots helped Big Bazaar boost coupon redemption rates by 10x. Before using chatbots, only 8% of ad clicks led... to coupon claims. The team replaced forms with conversational landing pages. This made it easier for shoppers to get coupons. After the change, over 80% of ad clicks resulted in coupon claims. The new process turned more visitors into repeat customers.
Galeries Lafayette used PlatformX from Commanders Act to address a drop in consent rates caused by privacy regulations and ad-blockers. They implemented A/B... testing for consent banners and worked to reduce the impact of ad-blockers. In a few weeks, their consent rate increased by 25%. This helped them collect more accurate customer data. The solution focused on consent management and server-side data collection.
LocaliQ helped Harrington & Co. boost their organic web traffic by 168%. The Brisbane-based jeweller wanted to attract more new... visitors to their site. LocaliQ managed their SEO, letting the business focus on daily operations. After six months, their jewellery page became a top organic landing page. Monthly organic visitors grew from 2,000 to nearly 5,500.
MediaValet helped SONOS gain control over 20,000 digital assets by replacing a makeshift DAM and traditional file sharing tools. SONOS improved asset... access, streamlined collaboration for 5,000 global users, and enhanced brand protection. The DAM enabled archiving of 80% of migrated assets, reducing duplication and search time. Custom permissions and metadata features ensured secure, compliant asset management. SONOS now maintains brand consistency and operational efficiency worldwide.
HIVO helped Foodies Market, a group of 13 IGA stores in Australia, centralize their digital assets and streamline brand management. The platform unified... branding, resource management, and creative workflows across multiple independently owned stores. Managers now use a single source of truth for product images, menus, and signage, saving time and improving brand consistency. HIVO's approval workflow and template design features made asset creation faster and ensured all content stayed on brand. This digital transformation supported Foodies Market's growth and improved operational efficiency.
Lytho helped Sheetz cut creative requests by 98% in just 30 days. Sheetz’s 25-person creative team was overwhelmed by repetitive... requests from over 200 stakeholders. Lytho’s self-service brand center let users access logos, signage, and graphics instantly. The team set up automated intake and real-time dashboards. This freed creatives to focus on strategic work and improved efficiency.
Bynder helped Raymour & Flanigan save about 400 hours each week by automating 45 workflows. Nicole DeHaven led the project,... growing their digital asset library from 1,400 to over 1.3 million assets in three years. Custom API integrations connected Bynder to tools like Optimizely, Wrike, Adobe, and Figma. Teams now spend less time on repetitive tasks and more on creative work. The platform also improved asset discoverability and compliance with features like AI Search and face recognition.
Levi’s Footwear & Accessories
- Retail
- Very Large
San Francisco, USA
Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
Levi’s Footwear & Accessories
- Retail
- Very Large
San Francisco, USA
Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
STIHL SHOP used Brandkit to organize and share marketing resources across its dealer network in New Zealand. Before Brandkit, marketing... assets were scattered and hard to find. Dealers often waited for content or used outdated materials. With Brandkit, STIHL SHOP created a custom Brand Centre full of product photos, videos, ads, and templates. Dealers now access up-to-date marketing content easily, improving consistency and efficiency.
Colruyt Group used CHILI GraFx to transform marketing operations for 30 brands. The company faced complex creative workflows across 280... marketers and 1,500 campaigns each year. They introduced a new service model with co-creation, self-service, and bespoke project pathways. This allowed 80% of creative tasks for themed magazines to be handled independently, covering 25% of service requests. Automation covered 35% of recurring orders, and 40% of agency resources shifted to creative projects. The result was a big boost in efficiency and creative freedom.
House of Bruar used Globaledit to centralize its creative and marketing operations. The team replaced fragmented tools with one platform,... managing over 40,000 assets a year. Eight teams now work together in a single system, improving visibility and accountability. Asset status and feedback are tracked in real time, reducing manual handoffs. The platform supports product metadata, making assets searchable and actionable across teams.
Marvia helped ZEISS Vision Care automate local marketing for its network of opticians. ZEISS needed a way to let partners... create branded marketing materials easily. Marvia's portal gave opticians access to templates and a marketing shop. Opticians can now personalize brochures and posters while following ZEISS brand rules. The solution increased optician involvement and boosted conversion with personalized content. Over 278 users accessed 3960 assets and 70 templates.
Primark used Shuttlerock’s UGC 3D solution to launch new stores in Orlando and Detroit. The marketing team wanted creative content... that would stand out and drive engagement. Shuttlerock combined user-generated content with 3D models of Primark’s tote bag for a unique Reels campaign. The organic Reel reached 1.3 million views and 1.6 million people, with a 1000% higher reach than recent Reels. Paid media drove 3.5 million impressions and 489,000 engagements.
Curtsy used ImageKit to create personalized product banners for its marketplace. This helped users share products on social media, boosting... engagement and transactions. Over 30% of users posted these banners, increasing Curtsy's brand reach. ImageKit's real-time image transformations made integration easy and reduced cloud costs by over 50%. Curtsy improved user experience and kept expenses low with ImageKit.
Censhare Digital Asset Management (DAM) helped Lands' End replace its outdated system. The retailer needed a single source of truth... for digital assets to support global e-commerce growth. Censhare DAM now manages nearly 2 million assets and supports over 700 users worldwide. The solution streamlined print production, handling 20,000 custom print pages yearly. Lands' End benefits from efficient workflows and plans further integration for future needs.
Facelift helped Roche Bobois manage social media for over 265 stores in 54 countries. The platform let them centralize content... creation and keep a consistent brand image worldwide. Teams could adapt posts for local markets while following global guidelines. Facelift improved collaboration and saved time by bringing all social media tasks into one tool. Roche Bobois now tracks results and adjusts strategy easily across all regions.
Hootsuite helped Apricotton, a small Canadian retail brand, boost sales by 108% in just two weeks. Apricotton used Hootsuite Analytics... to save 8 hours a week tracking social metrics. The team ran paid ads and created custom content for platforms like Instagram and TikTok. Their campaign reached 66,000 impressions across social channels. Apricotton learned to use social listening and analytics to grow their audience and sales.
HubSpot Marketing and Sales Hub helped Top Carpets and Floors boost website leads by 150%. The company cut cost-per-lead by... 98% and raised bottom-of-funnel conversion rates 26 times. They used inbound marketing, new landing pages, and social ads to drive results. Organic traffic grew 47% in 12 months. The lead-to-customer conversion rate from organic traffic jumped from 1% to 7.38%.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost total product reviews by 150%. The company saw a 58% increase... in native review submissions. Over 60% of their online catalog now features customer reviews. Emplifi's syndication and inbox submission features made it easy for shoppers to leave feedback, especially on mobile. The Vitamin Shoppe gained a strategic partner to grow its business and meet regulatory needs.
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
Wayfair Professional used Dash Social to transform its B2B social media strategy. The team focused on human-centered content and community... building for interior designers. With Dash Social, they saw an 866% increase in video plays and a 2,757% rise in engagements on Instagram. Pinterest impressions jumped from 100K to 131M in one year. User-generated content and AI-powered insights helped drive brand loyalty and measurable business impact.
Taggbox helped Shop LC boost conversions by 200% using shoppable user-generated content galleries. Shop LC wanted to build trust and... inspire purchases by showing real customer content on their eCommerce site. Taggbox made it easy for Shop LC to collect and display authentic visuals from shoppers. The solution led to a 16% increase in average order value, 63% higher user engagement, and three times more conversions. Shop LC saw more clicks, more traffic, and more sales from their website visitors.
Sur La Table uses Verint Web & Mobile to collect and analyze customer feedback in real time. The solution helps... the team improve the user experience and streamline customer effort across web and mobile channels. Sur La Table leverages insights to optimize new omnichannel sales channels, including same-day delivery and cooking classes. With Verint, the company quickly detects and resolves issues, driving higher engagement and conversions. Customer feedback also shapes new offerings and enhances operational efficiency.
GetintheLoop helped Hillside Centre boost brand awareness and customer engagement. The shopping centre used GetintheLoop to feature exclusive offers from... its retailers. Their offers reached 8.6 million views and got over 108,000 responses. More than 5,000 actions were taken by shoppers. Hillside Centre saw increased traffic and value for both retailers and shoppers.
Primark used VMware Cloud Foundation to modernize its IT. The company wanted to support rapid global growth and reduce data... center footprint. Primark integrated Azure VMware Solution for a hybrid cloud setup. This helped them achieve zero outages during peak times. IT can now scale quickly for new stores. The solution also improved cost-effectiveness and security.
Swisher Hygiene used Mitel Performance Analytics to monitor their business communications network. The software provided 24/7 performance and availability monitoring... for their phone systems. Real-time alerts helped Swisher address issues early and avoid downtime. Secure remote access reduced the need for onsite troubleshooting. Swisher saw cost savings and a strong return on investment from the solution.
Swisher Hygiene used Mitel Performance Analytics to monitor their business communications network. The software provided 24/7 performance and availability monitoring... for their phone systems. Real-time alerts helped Swisher address issues early and avoid downtime. Secure remote access reduced the need for onsite troubleshooting. Swisher saw cost savings and a strong return on investment from the solution.
CloudTalk helped Meble Furnio recover 37 missed leads and boost revenue by 4%. Before CloudTalk, missed calls went unnoticed, costing... sales. With CloudTalk’s Reporting & Analytics, the team built a custom report to track every inbound call. Now, no leads are lost and every call is followed up. The business gained full visibility into its sales funnel and improved customer support.
Contivio helped Freedom & Glory, the second-largest independent flag dealer in the U. S., automate customer conversations inside NetSuite. Agents...no longer type call notes by hand; transcripts and summaries appear automatically. Phone, chat, and email are unified, giving a single view of each customer. AI handles routine requests and quality scoring, freeing agents to focus on people. Leadership uses real-time analytics to track sentiment and improve service.
Eloquant helped King Jouet improve customer experience. King Jouet wanted to better manage customer service interactions and measure satisfaction after... each purchase. Eloquant provided contact center and satisfaction measurement solutions. King Jouet gained a clear view of customer satisfaction and improved internal processes. The company operates over 400 stores and employs 643 people.
JYSK used Puzzel's cloud-based and AI solutions to manage customer support across 21 countries. They handle over 3.5 million customer... inquiries each year with a team of 300 agents. By implementing Puzzel, JYSK unified service processes and improved efficiency using AI-driven speech analytics. This led to a consistent customer experience and a CSAT score of 4.6 out of 5 for phone support. JYSK continues to optimize processes and empower agents with real-time AI tools.
Ozonetel helped BigBasket achieve 85% first-time resolution and 75% CSAT. BigBasket used Ozonetel’s omnichannel CX and CRM integration to answer... over 95% of calls within 10 seconds. VIP customers got even faster service, with 99.67% of their calls answered in under 10 seconds. Average handle time dropped from 5 minutes to 3.5 minutes per call. BigBasket scaled from 8 to 700 agents on the same platform, boosting agent productivity to 70%.
Nykaa used Elision's DialShree Solution to improve its post sales service and marketing campaigns. The solution included features like SMS... broadcasting, number masking, Click2Call, and CRM integration. Nykaa saw a 71% reduction in dropped calls and a 99.6% decrease in call waiting times. Call resolutions became 97.2% faster, and shopper experience improved by 93.8%. The company also achieved a 92.2% increase in ROI on marketing.
Sur La Table uses Verint Web & Mobile to collect and analyze customer feedback in real time. The solution helps... the team improve the user experience and streamline customer effort across web and mobile channels. Sur La Table leverages insights to optimize new omnichannel sales channels, including same-day delivery and cooking classes. With Verint, the company quickly detects and resolves issues, driving higher engagement and conversions. Customer feedback also shapes new offerings and enhances operational efficiency.
Sur La Table uses Verint Web & Mobile to collect and analyze customer feedback in real time. The solution helps... the team improve the user experience and streamline customer effort across web and mobile channels. Sur La Table leverages insights to optimize new omnichannel sales channels, including same-day delivery and cooking classes. With Verint, the company quickly detects and resolves issues, driving higher engagement and conversions. Customer feedback also shapes new offerings and enhances operational efficiency.
Space NK used CreatorIQ to unify its creator marketing efforts across multiple teams. The company doubled its active creator base... in one year. This led to a 100% year-over-year increase in earned media value (EMV). CreatorIQ helped Space NK track key metrics and build strong, lasting relationships with creators. The platform made it easier for teams to work together and reach shared goals.
Bazaarvoice helped Walmart Canada increase product page conversion by collecting and syndicating user-generated content. Syndication from over 1,300 brands in... the Bazaarvoice Network now accounts for 80% of Walmart Canada's total review volume. Walmart Canada also gathers native reviews, adding more than 380,000 reviews through its own efforts. This partnership led to higher revenue and improved product discoverability for brands on Walmart.ca. Walmart Canada credits Bazaarvoice for supporting its mission to boost shopper confidence and sales.
VivoCity used influencer marketing and livestreaming to boost Christmas shopping. Kobe helped them find influencers to create festive content and... host themed livestream events. The campaign produced 11 posts and videos, exceeding outreach targets by 246% and engagement goals by 269%. Thousands watched the livestreams, attracted by exclusive prizes and vouchers. The campaign energized shoppers and increased visits to the mall.
Fohr helped Nuuly with the “More Life in Your Clothes” campaign. They used documentary-style digital content with influencers. Influencers shared... stories about their passions and style. The campaign created high-quality brand assets. Demand grew so much that Nuuly had to pause new subscriptions. Audiences repeated key messages in comments, showing strong engagement.
Albertsons used Linqia to launch a creator-led social media strategy for its Own Brands. The goal was to stand out... in the grocery market and connect with key audiences. Linqia worked with over 75 creators, ran 15 campaigns, and held 15 giveaways. The strategy gained 18,000+ Instagram followers and reached engagement rates up to 30%. This shows that creators can drive strong results for brand social media.
Bloomscape used Heepsy to drive organic Instagram growth. The Detroit startup doubled its Instagram followers in 2020, growing from 65.3K... to 133K. Bloomscape partnered with nano and micro-influencers across food, fashion, and home decor. Influencers created product placements, plant care guides, and DIY posts. This strategy increased engagement and sales during the pandemic.
Canadian Tire used #paid to inspire shoppers to use their shopping technologies. They worked with 8 creators to show the... speed, convenience, and savings of the CT App, Pickup Lockers, and Kiosks. The campaign reached 60,000 organic views and 380+ shares. Instagram posts received over 260 comments. The top TikTok creator achieved a 148% view rate.
Coles used Hypetap to boost awareness for KOi and LPO skincare ranges. Eleven influencers were chosen for their beauty and... skincare expertise. They created 114 pieces of Instagram content. The campaign reached 1,705,308 people and generated 1,919,452 impressions. Coles saw 30,615 total engagements from this influencer marketing effort.
Otera used Kolsquare to launch targeted influencer campaigns for new store openings. The brand focused on local influencers to boost... awareness in regions where it was unknown. Kolsquare's filters helped Otera find influencers who matched their eco-friendly and family values. For the Brest store, influencer Jenny Gryffon generated 949K impressions and €50.36K EMV from 11 posts. Otera achieved over 923% ROI and secured more marketing budget for future campaigns.
FragranceNet. com used Shop Pay to improve its online checkout process. The company integrated Shop Pay in just 8 weeks...without disrupting its custom platform. After one month, FragranceNet.com saw a 3.4% increase in conversion rates. New customer acquisition grew by 7.5%. Customers enjoyed a faster, smoother checkout with fewer steps.
Retail Success stories in Driving ROI and Results using Mobile Marketing solutions
The Wood Veneer Hub
- Retail
- Small
Milton Keynes, UK
The Wood Veneer Hub used Attentive SMS to boost sales during Black Friday and Cyber Monday. They grew their SMS... subscriber list from 0.6% to 3.7% using targeted sign-up flows. Their SMS campaign achieved a 10.6% average conversion rate and a 48% increase in average order value. The program delivered a 358x ROI and drove 10% of November revenue. Segmentation and personalized messaging helped maximize results.
Infobip's unified conversational experience platform helped Tawseel Holding Group transform customer support and marketing using WhatsApp Business. Tawseel's small team... managed up to 800 daily messages and needed a scalable, mobile-first solution. Infobip enabled chatbot automation, personalized offers, and seamless agent handoff. Tawseel achieved a 42x increase in ROI for one campaign and open rates above 60% for personalized messages. The solution reduced operational costs and improved customer satisfaction.
Lush Cosmetics switched from an old on-premise phone system to RingCentral's cloud communications. The new system made onboarding faster and... easier for new staff. Lush saved over 20,000 euros per year on telecom costs. Managers now use clear reports to staff customer service better. Flexible licensing helps handle seasonal staff. Lush also integrated a self-service refund app, freeing agents for other tasks.
LoopMe used PurchaseLoop to help Lilly Drogerie boost in-store visits and sales. The campaign targeted users with personalized rich media... ads. LoopMe’s AI matched ad exposure with in-store foot traffic. Lilly Drogerie saw a 40% lift in sales and 73,000 new store visits. The campaign delivered 1.6 million impressions and won an IAB MIXX Award.
OneSignal helped Evino boost revenue by 12% using push notifications. Evino sent daily and personalized push messages to over 600,000... customers. Push notifications drove 1,800 orders per week and 8% of total revenue. Web push added another 3-5% of monthly revenue. Personalization increased click-through rates by up to 50%.
Upstream's mobile marketing platform helped Jogê, a Brazilian online lingerie retailer, boost sales. Jogê used SMS campaigns and pop-up opt-ins... to collect 14,000 phone numbers in two months. The brand saw a 5.5% opt-in rate and a 20% increase in average order value. Automated SMS reminders reduced cart abandonment and drove 9.74% of total online sales. Jogê achieved a 25x ROI within the first two months of using Upstream.
Insider helped Safat Home boost average order value by 17% and conversion rate by 18% in six months. The company used... Insider’s Smart Recommender and AMP for Email to deliver personalized product recommendations and engaging emails. Safat Home saw $310K in incremental revenue and a 40% increase in product pageviews. The bounce rate dropped by 60% after implementation. These results came from using Insider across web and mobile channels.
MoEngage helped SIVVI. COM reduce cart and browse abandonment. SIVVI.COM used dynamic emails and smart trigger push notifications. 10% of...users returning from MoEngage emails completed a purchase. 16% of users from push campaigns made a purchase. Personalized messages reminded users about products they browsed or left in their cart. This led to more sales for SIVVI.COM.
Leroy Merlin used InAppStory to boost engagement in its retail app across France, Poland, and Italy. In France, stories improved... service clarity and loyalty program understanding, with read rates up to 69% and CTRs as high as 1.85%. In Poland, short, value-driven stories drove the highest click-through rates, peaking at 9% during promotions. Italy saw strong seasonal engagement, with daily click conversion rates reaching 30.2%. Stories helped users navigate complex categories, discover products, and respond to promotions, making the app more dynamic and user-friendly.
Taobao used AppTweak to localize its app store strategy for overseas markets. The company faced challenges with user growth, order... conversion, and customer retention outside China. AppTweak helped Taobao adapt to local cultures, payment methods, and logistics. Taobao ran localized marketing campaigns and integrated local payment options. As a result, impressions rose by 60% and downloads increased by up to 70% in key countries. Brand awareness and user engagement also improved significantly.
Mirakl helped Leroy Merlin Brazil launch an online marketplace in just 5 months. The platform added over 30,000 new products... and 50 sellers within the first month. Customers can now buy marketplace items in-store and online. The project aimed to expand product categories and boost sales volume. Mirakl's proven marketplace technology enabled fast deployment and omni-channel shopping.
Algolia AI Search helped Zenni Optical boost search traffic by 44% and search revenue by 34%. Zenni moved from two... legacy search engines to Algolia, improving speed, uptime, and customer experience. The SaaS solution simplified management and enhanced security for prescription data. Revenue per user session rose 27%, conversion rate increased 9%, and search AOV grew 16%. Algolia's AI-driven features made eyewear search faster and more relevant for Zenni's customers.
Riskified helped Lacoste Japan boost its authorization approval rate to 90% for Japan-issued cards. The company saw a 14% increase... in approval rates and a 70% drop in chargeback rates. Before Riskified, Lacoste Japan struggled with manual fraud checks and lost revenue from declined transactions. Riskified’s machine learning platform automated fraud management and reduced manual reviews. Lacoste Japan now spends more time on customer service and sales.
Virgin Wines used Rokt Ads to find new customers online. They wanted to keep growing after the pandemic and needed... new ways to reach buyers. With Rokt Ads, they reached people on top e-commerce sites and used machine learning to find valuable audiences. Virgin Wines saw a 62% drop in cost per acquisition and a 121% increase in conversion rate by testing new offers. The setup was simple and let them try new creative ideas quickly.
Million Décor Design used Unilog's CX1 Showroom and CX1 SPEX Builder to improve project management. The team organized product selections... and built digital proposals faster. This new workflow let them handle more projects and keep project history for returning customers. Sales consultants guided customers through selections and generated proposals without manual spreadsheets. As a result, Million Décor Design increased sales by 50% and scaled project volume.
Serallê used edrone to automate WhatsApp messages for their shoe retail business. In just 30 days, they achieved a 16.87x... ROI and generated R$ 7,441.69 in profit. Each WhatsApp message sent brought in an average of R$ 7.50 in profit. The solution included product view automation, welcome flows with discounts, and lead capture pop-ups. Personalized, automated communication helped Serallê boost online sales and strengthen customer relationships.
The Willoughby Book Club used EKM to launch their personalized book subscription service. Adam and Chloe started the business after... seeing a gap in the market for monthly book gifts. EKM's platform helped them manage their product range and market their business. They recommend using EKM's additional features for growth. The business operates from Willoughby Waterleys in the UK.
Lukie Games used 3dcart and SearchSpring to launch their own online store after high fees on Ebay and Amazon. They loaded 10,000... items in a day and quickly saw strong SEO results. Integration with SearchSpring boosted sales by 27% and improved conversion rates. Lukie Games also saw a 434% ROI, 13.2% higher average order value, and 12.6% more pages per visit. The platform made training easy and reduced customer service contacts per 100 sales from 30 to 4.
Retail examples of Driving Business Value with Help Desk
Art.com
- Retail
- Large
Emeryville, USA
Art. com used Giva HelpDesk to manage its IT help desk and track software quality issues for its e-commerce site....The solution was set up, customized, and deployed in just one week. Employees could log service requests through a self-service web portal. Art.com reported 100% uptime and found the system easy to learn, with only one hour of training needed. Giva HelpDesk delivered enterprise-class features at a lower total cost of ownership.
OTRS helped Bemol Digital automate 100% of its ticket workflow. The company manages about 5,900 tickets each month across 15... business units. OTRS eliminated a backlog that once left 500 tickets unresolved. The new system improved response times and made it easy to track and resolve requests. Bemol Digital now delivers higher quality support with less manual work.
HubSpot Marketing and Sales Hub helped Top Carpets and Floors boost website leads by 150%. The company cut cost-per-lead by... 98% and raised bottom-of-funnel conversion rates 26 times. They used inbound marketing, new landing pages, and social ads to drive results. Organic traffic grew 47% in 12 months. The lead-to-customer conversion rate from organic traffic jumped from 1% to 7.38%.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost total product reviews by 150%. The company saw a 58% increase... in native review submissions. Over 60% of their online catalog now features customer reviews. Emplifi's syndication and inbox submission features made it easy for shoppers to leave feedback, especially on mobile. The Vitamin Shoppe gained a strategic partner to grow its business and meet regulatory needs.
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Replyco’s helpdesk software helped Direct Plants, a UK gardening supplier, manage customer service across Amazon, B&Q, and the Range. Spark Sales Online... provided tailored eCommerce services and SEO optimization. This improved customer satisfaction and product visibility. Operations became smoother with centralized inbox management and better stock control. Direct Plants saw higher sales and more positive reviews.
JYSK used Puzzel's cloud-based and AI solutions to manage customer support across 21 countries. They handle over 3.5 million customer... inquiries each year with a team of 300 agents. By implementing Puzzel, JYSK unified service processes and improved efficiency using AI-driven speech analytics. This led to a consistent customer experience and a CSAT score of 4.6 out of 5 for phone support. JYSK continues to optimize processes and empower agents with real-time AI tools.
Gnatta helped a major UK retailer automate customer care using chatbots and social media quick replies. In one month, the... retailer saved £58,000 by automating 21% of customer interactions. Over five months, total savings reached £118,000. More than 10,000 messages were deflected in the first month. The solution improved efficiency during the busiest season without hurting customer experience.
Kintegra helped BigBasket boost new customer acquisition and website traffic. The platform used AI-powered ad management and Social Frontier Pixel... to track user behavior and segment audiences. Kintegra launched targeted content marketing, including a recipe blog with instant purchase links. Automated keyword analysis and dynamic page creation filled content gaps. Results included 82% first-time unique users, double the sessions in 60 days, and a 15% drop in bounce rate.
Primark used Shuttlerock’s UGC 3D solution to launch new stores in Orlando and Detroit. The marketing team wanted creative content... that would stand out and drive engagement. Shuttlerock combined user-generated content with 3D models of Primark’s tote bag for a unique Reels campaign. The organic Reel reached 1.3 million views and 1.6 million people, with a 1000% higher reach than recent Reels. Paid media drove 3.5 million impressions and 489,000 engagements.
Zakcret Sports used Celtra’s Dynamic Product Ads to improve their online advertising. They wanted to boost click-through rates and purchases... during busy sales periods. With Celtra, they created custom ad templates that showed prices, brands, and special offers. This helped them stand out from competitors. As a result, they saw a 25% higher CTR and a 17% increase in purchases.
Bannerflow helped Boozt automate creative production for retail campaigns. Boozt now updates and localizes ads across Nordic markets from one... platform. 90% of creative output is managed by a single designer. The team saves time and adapts campaigns quickly for trends and peak sales. Bannerflow's feeds, templates, and analytics let Boozt scale campaigns without manual work.
Large Retailer (outdoor and work environments)
- Retail
- Large
MNTN Performance TV helped a leading retailer boost sales for seasonal products. The retailer wanted to increase both online and... in-store revenue during a key period. They used geo-targeted ads to reach valuable in-market audiences across the US. The campaign delivered a 13.9X return on ad spend, a $0.49 cost per visit, and a 4% visit rate. MNTN enabled measurable results with a limited branding budget.
Lunio helped BiGDUG, a leading UK online retailer, reduce wasted ad spend. BiGDUG faced unpredictable costs in paid search campaigns.... After implementing Lunio, they saved £18,266 in the first month. 4.77% of clicks were found to be invalid. Conversion rates and average order values also increased.
TrafficGuard helped Winni cut bot traffic by 62. 5% in one month. The platform blocked invalid clicks and filtered out...non-incremental engagement. Winni unlocked ₹107k in ad budget and doubled ROI in 30 days. Nearly 70% of non-incremental engagement was eliminated. About 200 new conversion opportunities appeared in two weeks. Winni improved campaign efficiency without raising spend.
Smartly’s Performance+ helped Emma Sleep boost Pinterest campaign results. Performance+ drove 28% of Pinterest revenue in November. Emma Sleep achieved... a 10.4 ROAS, beating their usual benchmarks. In Germany, Performance+ campaigns delivered 25% more revenue than business as usual. Smartly’s automation and creative tools enabled scalable, brand-consistent ads. Emma Sleep was the first to test Performance+ on Pinterest with Smartly.
Retail Success stories in Driving ROI and Results using E-Commerce Platform solutions
Marchon
- Retail
- Large
Melville, USA
Marchon used Pepperi's B2B commerce platform to manage sales and orders. The solution included modules for omnichannel trade promotions, merchandising,... and mobile CRM. Marchon streamlined order taking and improved retail execution. The platform supported integrations and third-party apps. This helped Marchon optimize its sales processes.
Veronica Beard used Tulip to boost customer engagement and sales. They focused on 1:1 customer relationships and gave store associates... new tools. The team rolled out a strategy to increase conversion rates and average order value. In less than a year, they achieved a 42% higher average order value. Store teams quickly adopted the new approach. The results set new standards for the retail industry.
Publitas helped The Rug Company cut catalog costs by 87. 7% by switching from print to digital lookbooks. The new...digital catalogs reached 11% more users and achieved a 12.45% clickthrough rate. Sales teams now use interactive features like embedded videos and product overlays to engage trade clients. The digital lookbooks make sales meetings more dynamic and help showcase the brand’s luxury craftsmanship. The Rug Company can now update collections quickly and deliver a modern retail experience.
Million Décor Design used Unilog's CX1 Showroom and CX1 SPEX Builder to improve project management. The team organized product selections... and built digital proposals faster. This new workflow let them handle more projects and keep project history for returning customers. Sales consultants guided customers through selections and generated proposals without manual spreadsheets. As a result, Million Décor Design increased sales by 50% and scaled project volume.
FragranceNet. com used Shop Pay to improve its online checkout process. The company integrated Shop Pay in just 8 weeks...without disrupting its custom platform. After one month, FragranceNet.com saw a 3.4% increase in conversion rates. New customer acquisition grew by 7.5%. Customers enjoyed a faster, smoother checkout with fewer steps.
FragranceNet. com used Shop Pay to improve its online checkout process. The company integrated Shop Pay in just 8 weeks...without disrupting its custom platform. After one month, FragranceNet.com saw a 3.4% increase in conversion rates. New customer acquisition grew by 7.5%. Customers enjoyed a faster, smoother checkout with fewer steps.
The Willoughby Book Club used EKM to launch their personalized book subscription service. Adam and Chloe started the business after... seeing a gap in the market for monthly book gifts. EKM's platform helped them manage their product range and market their business. They recommend using EKM's additional features for growth. The business operates from Willoughby Waterleys in the UK.
Lukie Games used 3dcart and SearchSpring to launch their own online store after high fees on Ebay and Amazon. They loaded 10,000... items in a day and quickly saw strong SEO results. Integration with SearchSpring boosted sales by 27% and improved conversion rates. Lukie Games also saw a 434% ROI, 13.2% higher average order value, and 12.6% more pages per visit. The platform made training easy and reduced customer service contacts per 100 sales from 30 to 4.
Lovesac used BlueConic to build a single customer view. This helped their teams access first-party data easily. The new data... strategy improved internal efficiency. It also supported omni-channel customer experiences. Lovesac boosted revenue by using better customer insights. The company shared best practices for retail data management.
Virgin Wines used Rokt Ads to find new customers online. They wanted to keep growing after the pandemic and needed... new ways to reach buyers. With Rokt Ads, they reached people on top e-commerce sites and used machine learning to find valuable audiences. Virgin Wines saw a 62% drop in cost per acquisition and a 121% increase in conversion rate by testing new offers. The setup was simple and let them try new creative ideas quickly.
Zeotap CDP helped Carrefour automate cart recovery for its eCommerce shoppers. The marketing team used real-time data to trigger personalized... recovery emails after cart abandonment. This new flow reactivated dormant customers and improved the online shopping experience. Carrefour unlocked new revenue from high-intent shoppers. The project showed that targeted automation can boost engagement and sales.
Blueshift helped Vouchercloud increase revenue by 81% with 1:1 triggered messages. Vouchercloud needed to balance personalized recommendations with paid brand... placements for over 5 million users. Blueshift enabled them to send the right message to each user while honoring paid tenancies. The solution delivered tailored experiences and improved customer engagement. Vouchercloud recommends Blueshift for businesses focused on marketing and customer relationships.
Synerise AI helped Mój grocery retailer move from mass promotions to personalized offers. The retailer used behavioural AI to analyze... every customer action and predict the best promotion for each person. This led to a 30% increase in average spend and a 35% rise in shopping frequency. The AI-driven approach outperformed traditional methods by 4–5 times. Real-time decisioning at checkout boosted redemption rates by 200%. The retailer reached up to 70% of target groups with boosters, adding 30% more campaign revenue.
Galeries Lafayette used PlatformX from Commanders Act to address a drop in consent rates caused by privacy regulations and ad-blockers. They implemented A/B... testing for consent banners and worked to reduce the impact of ad-blockers. In a few weeks, their consent rate increased by 25%. This helped them collect more accurate customer data. The solution focused on consent management and server-side data collection.
The Very Group uses Celebrus to improve personalization, analytics, and fraud prevention. Steve Pimblett, CDO, shares how Celebrus helps them... understand customers better. This leads to better online shopping experiences. The solution builds trust and unlocks value for the retailer. Celebrus supports data-driven decisions for this large digital retailer.
Fleet Feet used Canva Teams to simplify design workflows across 270+ stores. The company set up branded templates so local... teams could quickly create on-brand marketing materials. Canva helped reduce video and motion graphic design time from three hours to just 15 minutes. Fleet Feet saved 120 design hours annually and thousands of dollars by empowering staff to self-serve. Canva enabled consistent branding and faster campaign rollouts for both national and local marketing.
Publitas helped The Rug Company cut catalog costs by 87. 7% by switching from print to digital lookbooks. The new...digital catalogs reached 11% more users and achieved a 12.45% clickthrough rate. Sales teams now use interactive features like embedded videos and product overlays to engage trade clients. The digital lookbooks make sales meetings more dynamic and help showcase the brand’s luxury craftsmanship. The Rug Company can now update collections quickly and deliver a modern retail experience.
Flybuys Australia Limited uses Lucidchart to improve team communication and collaboration. The company creates detailed diagrams to explain complex solutions... and share ideas across teams. Lucidchart helps Flybuys work faster, especially with remote teams and vendors. The platform provides a single source of truth for architecture and design documentation. Using Lucidchart, Flybuys supports its rapid growth and serves over 8 million members.
What Goes Around Comes Around (WGACA)
- Retail
- Small
New York, USA
WGACA used Bambuser to launch shoppable videos and live shopping on their website. They wanted to shorten long purchase funnels... and stand out in the luxury resale market. With Bambuser, they built a studio in their Soho store and started a daily live shopping series. They quickly saw an average viewing time of 15 minutes and grew their video library to over 100 videos. Their reach expanded to platforms like Amazon Live and TikTok Shop, attracting 100,000 new viewers.
Persado Motivation AI helped Carrefour, a top 10 global retailer, achieve a 2. 5x uplift in digital campaign performance. Carrefour...used Persado to optimize over 250 email, SMS, and website campaigns, including a Black Friday SMS that saw a 260% engagement increase and a 14.5% higher click-through rate. The platform generated multiple message versions and predicted top performers, letting Carrefour test and refine language for millions of customers. Insights from these campaigns changed how Carrefour approaches holiday messaging and personalization. The partnership now focuses on audience-level personalization using first-party data.
Ulta Beauty wanted to boost brand awareness among shoppers at competitor stores. Acast built a branded podcast series using popular... beauty podcasts from their network. Each show focused on a different pillar of Ulta Beauty’s skin platform. The campaign led to a 95% increase in brand awareness and a 45% rise in purchase consideration. Scores for ad relevance and energy exceeded industry benchmarks.
Allbirds used simple information architecture to organize their e-commerce site. They grouped products by gender first, then by product type.... Their site includes clear information pages like shipping, returns, and FAQs. This structure helps customers find products fast and answers common questions in under 30 seconds. The approach supports a smooth checkout and boosts SEO for key product pages.
Retail Clients Speak: The Impact of deploying SMS Marketing solutions
The Wood Veneer Hub
- Retail
- Small
Milton Keynes, UK
The Wood Veneer Hub used Attentive SMS to boost sales during Black Friday and Cyber Monday. They grew their SMS... subscriber list from 0.6% to 3.7% using targeted sign-up flows. Their SMS campaign achieved a 10.6% average conversion rate and a 48% increase in average order value. The program delivered a 358x ROI and drove 10% of November revenue. Segmentation and personalized messaging helped maximize results.
SimpleTexting helped Year Round Brown boost revenue by 20% during its biggest sale of the year. The retailer used SMS... and MMS campaigns to alert customers about a delayed sale and promote special offers. Text messages reached customers quickly and drove engagement, with many responding to book appointments or ask questions. MMS messages with visuals increased interest in tanning services. The marketing team credits text promotions for the 20% revenue increase despite COVID-19 challenges.
Greats. com used SlickText’s SMS marketing platform to grow their subscriber list. They gathered 6,397 qualified opt-ins between July 2014...and April 2015. The team used website widgets and banners to promote sign-ups, offering a $10 coupon as an incentive. In one month, they collected 638 new subscribers. SMS campaigns helped Greats.com sell out new footwear quickly and build stronger customer connections.
EZ Texting helped ATX Auctions boost their marketing campaign open rates from 3% with email to 100% using SMS. The platform enabled... real-time notifications for auction winners, improving communication during the pandemic. ATX Auctions saw a 30% increase in revenue, bidders, and engagement across 26 locations. Text marketing became a key part of their strategy, replacing slow email responses. Customers now get instant updates and engage with the auction house in real time.
ProTexting helped Cavender's launch a targeted SMS marketing program. Cavender's used text messages to engage loyal customers with event updates... and exclusive offers. They sent only one or two messages per month, focusing on relevance and timing. The campaign built trust and loyalty, with a very low opt-out rate. Customers responded by attending events and interacting with promotions.
Bhumi used SMS marketing to boost customer engagement and revenue. The company saw a 20% increase in revenue after sending... SMS campaigns to over 100,000 customers. Site visits and conversions also improved. SMS campaigns were quick to create and easy to schedule, even during busy times like Black Friday. Bhumi found SMS more effective and cost-efficient than email and paid ads.
FireText helped UK Custom Plugs boost conversions with SMS marketing. The company wanted a fast, affordable way to reach young... customers directly, beyond social media. They used SMS to send exclusive promotions to past buyers. A campaign with a unique code reached 4,678 customers and drove a 4.53% conversion rate. The setup was easy, and tracking results was simple with FireText.
Retail Success stories in Driving ROI and Results using Content Marketing solutions
Sheetz
- Retail
- Large
Altoona, USA
Lytho helped Sheetz cut creative requests by 98% in just 30 days. Sheetz’s 25-person creative team was overwhelmed by repetitive... requests from over 200 stakeholders. Lytho’s self-service brand center let users access logos, signage, and graphics instantly. The team set up automated intake and real-time dashboards. This freed creatives to focus on strategic work and improved efficiency.
Bynder helped Raymour & Flanigan save about 400 hours each week by automating 45 workflows. Nicole DeHaven led the project,... growing their digital asset library from 1,400 to over 1.3 million assets in three years. Custom API integrations connected Bynder to tools like Optimizely, Wrike, Adobe, and Figma. Teams now spend less time on repetitive tasks and more on creative work. The platform also improved asset discoverability and compliance with features like AI Search and face recognition.
Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
Shopping Arena Salzburg uses Streamchartz to collect and display social media posts from over 60 shops and restaurants on its homepage. This solution helps... the mall keep visitors updated with the latest news and offers. It saves time on website content creation and boosts engagement. The social wall encourages user-generated content and increases conversion rates for the shopping center.
Leroy Merlin used InAppStory to boost engagement in its retail app across France, Poland, and Italy. In France, stories improved... service clarity and loyalty program understanding, with read rates up to 69% and CTRs as high as 1.85%. In Poland, short, value-driven stories drove the highest click-through rates, peaking at 9% during promotions. Italy saw strong seasonal engagement, with daily click conversion rates reaching 30.2%. Stories helped users navigate complex categories, discover products, and respond to promotions, making the app more dynamic and user-friendly.
Room & Board used BL. INK link management to track every customer interaction. They integrated QR codes and shortened URLs...into marketing materials. This helped them analyze which campaigns led to purchases. BL.INK automated link creation and fixed broken links in real time. Room & Board saved 7% of their digital ad budget. The marketing team gained credibility with precise attribution data.
Movable Ink helped At Home drive 7% of weekly email clicks with behavior-based personalization. The team cut campaign production time... from hours to minutes using dynamic content. At Home used modular email modules that adapt to customer behavior and live site content. User-generated content in emails led to a 6% lift in total clicks for reactivation campaigns. The solution keeps email content fresh and relevant without extra design work.
Brand Networks helped Walmart launch the world’s largest employee creator program. Over 100,000 Walmart associates became content creators using the... platform. Walmart built a large library of authentic, low-cost content. The program scaled quickly across the organization. Walmart saw strong performance from real, employee-generated content.
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Stop & Shop used Perion's SORT technology to boost in-store visits and digital engagement. The goal was to increase brand... awareness and attract new and existing customers without relying on cookies. Perion delivered geo-targeted, cross-screen ads and optimized creative throughout the campaign. The results included a 33% lift in incremental in-store visits and an 84% increase in page grabber CTR. Stop & Shop saw higher engagement and is now ready for a cookieless future.
Decathlon used smec’s Campaign Orchestrator to improve their Google Ads Performance Max campaigns. They faced issues with PMax promoting only... top sellers and losing control over brand search traffic. By segmenting products and using predictive AI, Decathlon pushed strategic and hidden products into the spotlight. This led to a 22% increase in revenue and a 52% rise in ROAS year-over-year. The team also saved time on manual tasks and gained valuable PPC expertise.
Optmyzr helped BBQGuys manage nearly 30,000 SKUs in half the time. The online retailer saved 4-6 hours each week and... gained over $450,000 in revenue since 2021. Optmyzr's AI-powered tools improved campaign management for both Google and Microsoft Ads. BBQGuys identified 135 new high-performing keywords and achieved a 7.34 ROAS. The team values Optmyzr for its fast adaptation to industry changes and strong support for Microsoft Ads.
PromoFarma used Quarizmi to boost traffic to thousands of products in its large catalog. Quarizmi's long-tail Google Ads automation helped... PromoFarma increase conversions and control cost per click. The team achieved ambitious campaign growth targets in just four months. PromoFarma saw year-over-year growth and did not need extra internal resources. The company values the peace of mind from expert campaign management.
Smartly’s Performance+ helped Emma Sleep boost Pinterest campaign results. Performance+ drove 28% of Pinterest revenue in November. Emma Sleep achieved... a 10.4 ROAS, beating their usual benchmarks. In Germany, Performance+ campaigns delivered 25% more revenue than business as usual. Smartly’s automation and creative tools enabled scalable, brand-consistent ads. Emma Sleep was the first to test Performance+ on Pinterest with Smartly.
Agility CMS helped Shoppers Drug Mart manage millions of products and two million content pieces. The old platform was slow... and could not support English and French content. Agility CMS enabled fast publishing and editing for both languages in one place. The pharmacy chain now reuses components and shares content across sites. Website downtime and slow loading speeds are no longer a problem. Shoppers Drug Mart can now handle high traffic and deliver content quickly.
Fastly Edge Cloud Platform helped Life Time cut cache purge time from over 10 minutes to less than a second. This improved website... and mobile app speed for 1.4 million members. Developers gained direct control over traffic, caching, and deployments using the Fastly API. Security improved with Fastly Next-Gen WAF, letting teams block threats faster. Life Time now delivers a premium digital experience and scales traffic with no latency impact.
Fastly Edge Cloud Platform helped Life Time cut cache purge time from over 10 minutes to less than a second. This improved website... and mobile app speed for 1.4 million members. Developers gained direct control over traffic, caching, and deployments using the Fastly API. Security improved with Fastly Next-Gen WAF, letting teams block threats faster. Life Time now delivers a premium digital experience and scales traffic with no latency impact.
Spinutech upgraded Thunderbird Supply Company's eCommerce site using nopCommerce. The new platform tripled peak-day revenue during their Super Sale. Orders... increased by 124% year-over-year, and average order value rose 50%. The business gained 136 new customers in a single day. Product and inventory updates now run 85% faster, cutting processing time from 20 to 3 minutes.
Yamaha Corporation of America replaced Dropbox with Egnyte to manage over 100 terabytes of data and 50 years of files. The company faced... risks from aging IT infrastructure and lacked control over data access and security. Egnyte provided centralized visibility, improved security, and backup for irreplaceable multimedia content. IT now has greater control and can enforce data policies. Yamaha secures its musical legacy and supports business growth with Egnyte's content management solution.
Buckeye Power Sales used Resilio Platform to update over 160 remote workers 90% faster. Before Resilio, updates were slow and... manual, using flash drives and custom scripts. The company struggled with incomplete updates and lost productivity. Resilio automated data distribution, cut update times from days to hours, and reduced costly errors. Buckeye now uses Resilio for onboarding and other business operations.
Retool helped Isetan Mitsukoshi launch internal tools in just three months. The company built dashboards for sales, payments, and catalog... browsing. Internal tool users grew from 100 to over 30,000. Staff now release new features weekly, even with limited technical skills. Retool enabled fast, secure, and scalable digital transformation for this major Japanese retailer.
Flybuys Australia Limited uses Lucidchart to improve team communication and collaboration. The company creates detailed diagrams to explain complex solutions... and share ideas across teams. Lucidchart helps Flybuys work faster, especially with remote teams and vendors. The platform provides a single source of truth for architecture and design documentation. Using Lucidchart, Flybuys supports its rapid growth and serves over 8 million members.
Banging Bargains used Storydoc to create interactive media and sales decks. Before Storydoc, their presentations were bland and failed to... capture attention. With Storydoc, they quickly closed deals and reinforced their brand identity. The sales team gained confidence and received positive feedback from clients. Storydoc helped them stand out in a crowded market and made their business memorable to partners.
Tata Communications Kaleyra helped Flipkart grow by using advanced call masking and high-speed support. The solution improved delivery rates and... protected customer privacy. Flipkart benefited from optimized communication between teams and customers. The platform enabled secure, real-time updates for better service. These changes supported Flipkart’s rapid expansion in the retail sector.
Yamaha Corporation of America replaced Dropbox with Egnyte to manage over 100 terabytes of data and 50 years of files. The company faced... risks from aging IT infrastructure and lacked control over data access and security. Egnyte provided centralized visibility, improved security, and backup for irreplaceable multimedia content. IT now has greater control and can enforce data policies. Yamaha secures its musical legacy and supports business growth with Egnyte's content management solution.
Missive helped Ficks Music manage complex email workflows after acquiring a competitor and expanding internationally. The team needed shared inboxes... and internal collaboration tools that Gmail and help desk software couldn't provide. Missive's shared inboxes, inline commenting, and tagging features streamlined communication for customer service, accounts receivable, and vendor management. The solution enabled flexible access for team members and improved workflow efficiency. Ficks Music now runs all email operations through Missive, supporting growth and high-touch service for niche music retail.
SO Connect Social WIFI Hotspots helped Hunkemöller connect 730 stores in 23 countries. The solution integrated customer data into Hunkemöller's... CRM. SO Connect completed the rollout in just 2.5 months. Hunkemöller now collects customer data and grows its social media following. Customers get personalized offers and loyalty points through the app. The system supports future marketing and customer engagement goals.
The Tight Spot used REVIEWS. io to collect and display nearly 600 product reviews. This helped customers make better buying...decisions, especially since they can't try products before buying. The company saw a 30% increase in on-page conversion rates after adding reviews to their site. Customer feedback also led to new product colors and improved sizing information. REVIEWS.io made it easy for The Tight Spot to gather and manage reviews quickly.
Woodstock Furniture & Mattress Outlet
- Retail
- Medium
Woodstock, USA
Podium helped Woodstock Furniture & Mattress Outlet collect 3,258 SMS subscribers in under 3 months. The company used Podium for... reviews, payments, webchat, and SMS marketing. Sending payment links by text made sales and service payments easier, especially during COVID. Their first SMS campaign generated revenue in just 30 minutes. Podium improved customer communication and helped the business grow online and offline.
Bazaarvoice helped Walmart Canada increase product page conversion by collecting and syndicating user-generated content. Syndication from over 1,300 brands in... the Bazaarvoice Network now accounts for 80% of Walmart Canada's total review volume. Walmart Canada also gathers native reviews, adding more than 380,000 reviews through its own efforts. This partnership led to higher revenue and improved product discoverability for brands on Walmart.ca. Walmart Canada credits Bazaarvoice for supporting its mission to boost shopper confidence and sales.
Air Plant Shop used RaveCapture to collect over 2,000 customer experiences and 4,000 photos. They invited buyers to share photos... and answer questions about their plant care after purchase. These reviews appear on product pages, showing real results and care tips. Shoppers see authentic customer photos and advice, which builds trust and reduces hesitation. The ongoing stream of visual proof helps new buyers feel confident before purchasing.
Gardener's Supply Company used PowerReviews to boost sales by showcasing customer reviews and social media images on its website. The company collected... over 14,000 reviews and 1,500 images in one year. Instagram content was integrated into product pages, helping shoppers make confident buying decisions. PowerReviews UGC Analytics gave actionable insights to improve product quality. The new approach led to higher conversion rates and better product launches.
The Dufresne Group used Acquire's customer engagement platform to shift from in-person to digital sales during COVID-19. They first used... Acquire Video Chat to cut technician inspection visits in half, saving costs and speeding up service from 10 to 5 days. When the pandemic hit, they moved Acquire tools to sales, launching live chat and chatbots. In two weeks, virtual sales chats jumped from 100 to 1,000, driving a one-hundred-fold increase in online sales. Features like cobrowsing, video tours, and translation helped keep customers engaged and business stable.
Wizard Pharmacy used WoodWing Assets to improve how they manage print and web content. The solution helped them organize digital... files and streamline content production. This made it easier for teams to work together and keep content consistent. As a result, Wizard Pharmacy optimized their workflow for both print and online channels.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost total product reviews by 150%. The company saw a 58% increase... in native review submissions. Over 60% of their online catalog now features customer reviews. Emplifi's syndication and inbox submission features made it easy for shoppers to leave feedback, especially on mobile. The Vitamin Shoppe gained a strategic partner to grow its business and meet regulatory needs.
Giosg helped Suomalainen Kirjakauppa boost website traffic and customer engagement. The company used interactive campaigns like the "Munajahti" Easter egg... hunt and personalized gift suggestions for Mother's Day. Nearly 60% of visitors completed the Easter game, and 9.5% used the discount code. A chatbot reduced customer service load during peak times. Over 600 new newsletter subscribers joined through a sustainability quiz. Giosg's easy-to-use tools and strong support enabled fast campaign launches and improved customer satisfaction.
Gnatta helped a major UK retailer automate customer care using chatbots and social media quick replies. In one month, the... retailer saved £58,000 by automating 21% of customer interactions. Over five months, total savings reached £118,000. More than 10,000 messages were deflected in the first month. The solution improved efficiency during the busiest season without hurting customer experience.
Coles used quantilope's Better Brand Health Tracking to shift from a brand-focused to a consumer-focused approach. The platform helped Coles... understand shopper motivations and mental availability, not just physical availability. Coles identified key category entry points that drive shoppers to their stores. The solution provided actionable insights for brand health tracking. Coles gained a new way to think about their customers using quantilope's platform.
Rakuten Advertising partnered with Saks Fifth Avenue and Collective Voice to boost luxury retail sales. They launched always-on influencer and... affiliate marketing campaigns. The team built strong relationships with top fashion creators. Saks saw a 50% growth in creator channel sales from Q1 to Q2. New customer acquisition increased by 22%. Over 2,300 pieces of content were created during the campaign.
Blis helped DFS boost summer store growth by 19. 5% using geo-powered omnichannel advertising. DFS used location intelligence and dynamic...creative to target audiences near stores and at peak times. The campaign delivered 25.3 million impressions and increased store visits by 123% for audio and 28% for DOOH. Brand awareness rose by 31% and purchase intent by 28%. Combining audio and DOOH lifted ad recall by 29%.
Everlytic helped NetFlorist boost mobile web traffic from email by 170% during lockdown. NetFlorist used email marketing to promote new... fruit and vegetable deliveries when flower supply stopped. They paused other ads and focused on their 1.6 million-strong email list. In April 2020, they sent daily emails about essential goods. This led to a 14% revenue increase and an average of 622 sales per email. Email marketing proved cost-effective and vital for business survival.
OBI used pragmaticBOX to manage affiliate networks and prevent fraud. The company faced high IT load and suspicious conversion rates... from affiliate scripts. pragmaticBOX automated affiliate validation and used a quality algorithm to track user actions and detect fraud. OBI excluded dishonest publishers, redirected budget to quality channels, and increased affiliate sales share. The platform gave OBI full control, real-time KPIs, and anti-fraud tracking for reliable data.
Claire’s used Rio SEO to manage its local listings and landing pages for over 2,000 stores. Manual updates were hard... to keep up with, leading to errors and missed opportunities. Rio SEO automated updates, improved citation accuracy, and enabled features like appointment booking and BOPIS. Citation accuracy on Google reached 100%. Nearly 13% of Claire’s income now comes from BOPIS shoppers. Online piercing appointments and sales increased after adding booking links to store pages.
Tortuga used Fairing to improve marketing attribution and optimize spend. Fairing's post-purchase surveys revealed that only 1% of customers first... heard about Tortuga from their blog, leading to a shift in marketing focus. Affiliate content was found to drive 49% of business, resulting in a 74% year-over-year increase in affiliate sales. Nearly 20% of customers came from word-of-mouth referrals, helping Tortuga adjust pricing and promotions. Fairing data also guides Tortuga's future product development based on customer feedback.
Coles used quantilope's Better Brand Health Tracking to shift from a brand-focused to a consumer-focused approach. The platform helped Coles... understand shopper motivations and mental availability, not just physical availability. Coles identified key category entry points that drive shoppers to their stores. The solution provided actionable insights for brand health tracking. Coles gained a new way to think about their customers using quantilope's platform.
Michaels used Recollective to run a 3-day online research community with 45 preselected customers. The goal was to gather feedback... on a new in-store prototype space across three locations. Recollective enabled Michaels to quickly select participants, collect targeted insights, and analyze data in real time. The platform replaced costly in-person interviews and improved data quality and speed. Michaels continues to use Recollective for both short- and long-term online communities.
Ocado used Attest's consumer research to shape a new Disney meal bundle for kids. They ran three surveys to test... names, branding, movie themes, food combinations, and pricing. The research helped Ocado pick the name 'Once Upon a Mealtime' and set the right price. Ocado launched six themed meal bundles with a TV campaign across England and Wales. The data-driven approach ensured the partnership with Disney met business goals and customer needs.
Burrow used the Partnerize platform to improve its customer acquisition strategy. They wanted to reach more consumers and increase brand... awareness. Partnerize helped Burrow work with many types of partners. This led to more diverse traffic and revenue sources. Burrow combined brand marketing and performance marketing for better results.
Rakuten Advertising partnered with Saks Fifth Avenue and Collective Voice to boost luxury retail sales. They launched always-on influencer and... affiliate marketing campaigns. The team built strong relationships with top fashion creators. Saks saw a 50% growth in creator channel sales from Q1 to Q2. New customer acquisition increased by 22%. Over 2,300 pieces of content were created during the campaign.
Perform[cb] helped a leading online wine retailer boost their affiliate channel. The retailer saw a 31% increase in contribution margin... and a 43% rise in new customer order ratio quarter-over-quarter. By pausing promotional codes and focusing on high-performing partners, they generated over $1.6M in affiliate sales in one quarter. TM+ bidding drove 59% of affiliate sales and doubled the new customer rate. The strategy improved profitability and customer acquisition.
CJ's Affiliate Customer Insights helped a woman's specialty retailer boost new-to-file customers and revenue. The retailer used data to find... publishers with high NTF rates and optimized campaigns. They increased default commission rates and recruited new content publishers. The retailer saw a 12% rise in overall revenue and a 10% increase in incremental revenue from new publishers. They maintained an $8 ROAS with over $200k in media spend.
Retail Success stories in Driving ROI and Results using Digital Signage solutions
A mobile electronics retailer
- Retail
- Medium
USA
Vistar Media's DSP helped a mobile electronics retailer launch 30 new stores across the U. S. Forum Communications used programmatic...DOOH to deliver 730,000 impressions with hyperlocal ads. The campaign drove a 25% increase in SEM conversions among exposed consumers. DOOH became a permanent part of the retailer's expansion strategy. Localized messaging and time-based activation boosted store visits and engagement.
Fleurish uses Enplug’s digital signage to boost in-store engagement. The Social Media Wall feature encourages guests to share their floral... creations on Instagram. This helps Fleurish reach more millennials and build brand loyalty. Live feeds connect both Los Angeles locations, promoting teamwork and excitement. Fleurish also uses Enplug to share event info and seasonal promotions with customers.
Selfridges used BrightSign solid state players to power digital signage for its Denim Studio launch at the Oxford Street flagship. The displays included... live Instagram feeds and time-lapse videos across four shop windows. BrightSign XD230 players enabled interactive content and customer engagement. Selfridges saw denim sales grow by over 50% in four years, leading to a major expansion. The solution helped create a fun, engaging experience for shoppers.
Zeetaminds digital signage platform helped health & glow, a leading Indian retail chain, manage over 200 store displays. The company wanted... a simple way to show promotions and product videos across all locations. After testing five providers, health & glow chose Zeetaminds for its reliability and ease of use. The system let them control content from their head office and improved in-store engagement. Staff praised the software's stability and support.
Retail Clients Speak: The Impact of deploying CRM solutions
Codagex
- Retail
- Small
Belgium
Odoo helped Codagex centralize all business operations into one platform. Before Odoo, Codagex used many separate tools and manual processes.... With Odoo, they now have real-time data and a single source of truth. This change improved efficiency and reduced errors. The team can now focus more on customers and make better decisions every day.
HubSpot Marketing and Sales Hub helped Top Carpets and Floors boost website leads by 150%. The company cut cost-per-lead by... 98% and raised bottom-of-funnel conversion rates 26 times. They used inbound marketing, new landing pages, and social ads to drive results. Organic traffic grew 47% in 12 months. The lead-to-customer conversion rate from organic traffic jumped from 1% to 7.38%.
HubSpot Marketing and Sales Hub helped Top Carpets and Floors boost website leads by 150%. The company cut cost-per-lead by... 98% and raised bottom-of-funnel conversion rates 26 times. They used inbound marketing, new landing pages, and social ads to drive results. Organic traffic grew 47% in 12 months. The lead-to-customer conversion rate from organic traffic jumped from 1% to 7.38%.
Serallê used edrone to automate WhatsApp messages for their shoe retail business. In just 30 days, they achieved a 16.87x... ROI and generated R$ 7,441.69 in profit. Each WhatsApp message sent brought in an average of R$ 7.50 in profit. The solution included product view automation, welcome flows with discounts, and lead capture pop-ups. Personalized, automated communication helped Serallê boost online sales and strengthen customer relationships.
Sportsman's Warehouse needed a new consent management platform before Black Friday. They chose DataGrail for fast implementation and strong compliance.... The team launched in two months, handling a 40% increase in website traffic with no impact on page speed. DataGrail Request Manager also helped automate rising data subject requests. The solution improved accuracy and user experience for both compliance and marketing.
Hullabalook’s Room Creator helped The Roost improve online product visualisation. Shoppers can now design rooms and see products together before... buying. The tool lets customers mix and match items, boosting confidence in cross-category purchases. The Roost uses Room Creator for marketing content, saving on new photography. This technology increased product discovery and helped drive more sales across categories.
Ademero's AI personalization platform helped StyleHub, a leading online fashion retailer, boost revenue by 45% in one year. The solution delivered... unique shopping experiences to 2.5 million customers, increasing customer satisfaction to 92%. Cart abandonment dropped, and average order value rose by 68%. Email open rates nearly tripled, and conversion rates improved 3.8 times. StyleHub saw $19 million in incremental annual revenue after implementing AI-driven recommendations and personalized email automation.
Semarchy xDI helped ADEO Group boost productivity by 3x over legacy systems. The platform enabled real-time data integration and analytics... across 32 companies and 600 shops. ADEO eliminated operational data redundancy costs and achieved 100% satisfaction with data integration. The solution improved data governance, supporting rapid growth and global expansion. ADEO now processes 30 terabytes of data daily with unified, reliable data for all business units.
Snipp Loyalty helped TopPharm launch a central loyalty program for independent pharmacies. The SaaS platform integrated with three ePOS systems... and a healthcare portal. It enabled real-time customer data sync and managed a master customer index. TopPharm ran hundreds of central and local promotions using the platform. The program offered points-based rewards and financial voucher redemptions.
Movylo helped Vivai Busatta, a plant and flower retailer in Vicenza, turn occasional buyers into loyal customers. The business used... Movylo to build a segmented contact list and send automatic seasonal reminders. Targeted campaigns promoted gift ideas for holidays and special events. After each purchase, customers received care tips and exclusive offers. This approach increased repeat visits and sales throughout the year.
Ipanema Indonesia wanted to grow its membership base and better understand its customers and resellers. They partnered with Tada to... launch a digital membership program across 10 stores. The program included referrals and a rewards system to boost repeat visits and attract new shoppers. As a result, Ipanema achieved a 2.5x return on investment. The digital loyalty program helped them target customers more efficiently and offer a unique shopping experience.
The biggest shopping mall in the North-East region of Singapore
- Retail
- Large
Singapore, Singapore
Placewise helped the biggest shopping mall in Singapore’s North-East region launch a new rewards loyalty program. The mall started with... no existing customer base on the new system. Placewise used targeted social ads, email, SMS, and in-mall events to drive app signups. The campaign led to a $1.6M increase in spending. Daily sign ups rose by 252%, and members grew by 152%. Fashion and accessories revenue increased by 43%.
Kintegra helped BigBasket boost new customer acquisition and website traffic. The platform used AI-powered ad management and Social Frontier Pixel... to track user behavior and segment audiences. Kintegra launched targeted content marketing, including a recipe blog with instant purchase links. Automated keyword analysis and dynamic page creation filled content gaps. Results included 82% first-time unique users, double the sessions in 60 days, and a 15% drop in bounce rate.
RTB House helped Shoppster boost ROAS by 30%. The team used a full-funnel strategy to target dormant users and new... visitors. Shoppster saw a 22% increase in average order value and 160% higher engagement. The approach used Deep Learning to personalize ads for each user group. Shoppster expanded its campaigns and increased budgets after seeing strong results.
Lion Parts used AdRoll to transform their email marketing. They focused on segmentation to send relevant messages to each customer... group. This improved open rates and reduced unsubscribes. Email marketing helped them build loyalty and increase repeat sales. After restructuring in 2018, Lion Parts saw double-digit growth every year. Testing and personalization were key to their success.
Ulta Beauty wanted to boost brand awareness among shoppers at competitor stores. Acast built a branded podcast series using popular... beauty podcasts from their network. Each show focused on a different pillar of Ulta Beauty’s skin platform. The campaign led to a 95% increase in brand awareness and a 45% rise in purchase consideration. Scores for ad relevance and energy exceeded industry benchmarks.
Lidl Belgium uses Blue Billywig to share interactive recipe videos across its own and partner websites. The platform's templates and... automated branding help scale content and match each partner's look. Viewers can download recipes or sign up for Lidl's newsletter directly from the videos. Integration with Lidl's email marketing system automates recipe email creation. Lidl achieved a 6.68% average engagement, 66.32% completion, and 6.05% conversion rate.
What Goes Around Comes Around (WGACA)
- Retail
- Small
New York, USA
WGACA used Bambuser to launch shoppable videos and live shopping on their website. They wanted to shorten long purchase funnels... and stand out in the luxury resale market. With Bambuser, they built a studio in their Soho store and started a daily live shopping series. They quickly saw an average viewing time of 15 minutes and grew their video library to over 100 videos. Their reach expanded to platforms like Amazon Live and TikTok Shop, attracting 100,000 new viewers.
Motionlab Platform powered a personalized video campaign for Mall. cz and Microsoft. The campaign targeted young adult gamers with upsell...offers using content from the TV show 'Life is a Game.' Personalized videos were distributed via email, SMS, and Viber using Bloomreach. The campaign achieved an 11x higher click-through rate and a 701% increase in product sales compared to non-personalized campaigns. Over 60% of viewers finished watching the videos, boosting both sales and brand awareness.
Select Blinds used SundaySky to create dynamic video experiences for shoppers. The videos help buyers understand how to install blinds... and build confidence in their purchase. SundaySky enabled Select Blinds to scale brand assets and reach customers across paid and owned media. The platform lets Select Blinds personalize video content for each customer. This approach helps engage new buyers and re-engage lapsed ones.
The Steampunk Archipelago used Rontar to boost sales from $25 to $1,820 in just 60 days. They started with Rontar's... Free Forever plan, then upgraded to the Starter plan for more impressions. The switch led to 146 clicks and 8 conversions. The owner found setup fast and support helpful. Rontar made retargeting simple and effective for their e-commerce store.
Ulta Beauty used AMA's dynamic ad technology to show products matched to different audience groups. This helped increase sales in... Ulta Beauty stores. The campaign focused on personalizing product recommendations for shoppers. The solution aimed to boost in-store purchases by targeting ads to customer preferences. Results included higher engagement and improved sales performance.
Lidl used GumGum’s mindset-driven advertising to promote its fashion line. The campaign aimed to boost awareness and consideration by targeting... audiences in relevant online environments. Lidl used a mix of Mobile Skins, Desktop Skins, and the new Velocity format for high-impact creative. The campaign achieved 94% viewability, a 1.99% desktop CTR, and 3.9 seconds average attention time, all above benchmarks. The Velocity format delivered the highest engagement, especially during peak lifestyle browsing times.
Retail Success stories in Driving ROI and Results using Advertising solutions
Ulta Beauty
- Retail
- Large
Bolingbrook, USA
Ulta Beauty used SiriusXM Media's Dynamic Audio ads to reach Hispanic and African American shoppers. Studio Resonate created unique audio... ads to celebrate diversity and connect with listeners. The campaign led to a 9-point increase in intent to shop among Hispanic audiences and a 7-point increase among African American audiences. All audio spots outperformed standard creative in emotional impact. Personalized messaging helped Ulta Beauty stand out and drive store visits.
Lidl Hellas used Taboola native ads with Project Agora to boost website traffic and engagement. The always-on campaign updated ads... weekly to promote Lidl's discount offers. Over five years, Lidl Hellas saw a 548% increase in pages per session and a 442% rise in average session duration. The campaign achieved a CTR 3.6 times above average and reached 80% of Greece's online population. Lidl Hellas now relies on Taboola as its main channel for weekly leaflet distribution.
Ulta Beauty used AMA's dynamic ad technology to show products matched to different audience groups. This helped increase sales in... Ulta Beauty stores. The campaign focused on personalizing product recommendations for shoppers. The solution aimed to boost in-store purchases by targeting ads to customer preferences. Results included higher engagement and improved sales performance.
FitFlop used HowNow to boost employee engagement in learning and development. In less than a year, 69% of employees said... they had access to the L&D they needed. The People Leader Development Toolkit led to a 13% rise in manager check-ins. FitFlop made mobile learning easy for in-store staff with the HowNow app. They also built career pathways using HRIS integration. These changes improved staff development and internal progression.
Molton Brown used CrossKnowledge to launch its Digital Learning Academy. The company moved from classroom and paper-based training to a... blended learning approach. Retail employees accessed training through My Learning App and flagship content. In one year, 70% of learners used mobile devices. The program achieved a 46 NPS score and 4,075 learning resources accessed monthly. The initiative won two Brandon Hall Silver Awards in 2021.
Gametize powered NTUC FairPrice's "Made in Singapore" campaign to boost local produce awareness. The campaign used interactive challenges and rewards... to engage shoppers. It achieved a 63% engagement rate in just five months. Shoppers learned about local farmers and products through quizzes, photo tasks, and a self-serve farm tour with QR codes. The campaign increased traffic to FairPrice Xtra Parkway Parade and built stronger community support for local producers.
Sainsbury’s used Strategy’s cloud analytics platform to unify its data and analytics across the business. The company replaced dozens of... siloed systems with a single, scalable solution. Over 12,000 colleagues now use more than 30 custom analytics apps for daily decision-making. This shift saved 150,000 manhours each year and delivers 650,000+ weekly report views. Sainsbury’s improved data accuracy, empowered staff, and strengthened its competitive edge in retail.
Macy's used H2O. ai to speed up model building for marketing and retail. Before, it took weeks or months to...build models. Now, Macy's can build models in days or hours. This helps them spot trends quickly and act fast to boost sales and customer satisfaction. The team finds patterns they can use right away, making their marketing more effective.
Galigeo helped Pandora transform its wholesale channel with location intelligence. Pandora used Galigeo to map and score territories, identify high-potential... cities, and create visual tools for sales teams. In less than a year, Pandora signed 28% more new partners and reduced low-value prospecting time by 35%. Qualified opportunities rose by 42%. The new approach improved alignment between retail and wholesale teams and was adopted across Europe.
Algolia AI Search helped Zenni Optical boost search traffic by 44% and search revenue by 34%. Zenni moved from two... legacy search engines to Algolia, improving speed, uptime, and customer experience. The SaaS solution simplified management and enhanced security for prescription data. Revenue per user session rose 27%, conversion rate increased 9%, and search AOV grew 16%. Algolia's AI-driven features made eyewear search faster and more relevant for Zenni's customers.
Persado Motivation AI helped Carrefour, a top 10 global retailer, achieve a 2. 5x uplift in digital campaign performance. Carrefour...used Persado to optimize over 250 email, SMS, and website campaigns, including a Black Friday SMS that saw a 260% engagement increase and a 14.5% higher click-through rate. The platform generated multiple message versions and predicted top performers, letting Carrefour test and refine language for millions of customers. Insights from these campaigns changed how Carrefour approaches holiday messaging and personalization. The partnership now focuses on audience-level personalization using first-party data.
Tomlinson's used Justuno pop-ups to collect zero-party data and personalize Klaviyo email campaigns. They created branded lead captures that asked... new subscribers about their pet preferences. This data powered targeted welcome flows and product recommendations. Tomlinson's achieved an 11.74% opt-in rate on mobile, 7.54% on desktop, and a 23% conversion rate from email flows. Their engaged email list doubled as a result.
Retail Clients Speak: The Impact of deploying Sweepstakes solutions
TopPharm
- Retail
- Medium
Switzerland
Snipp Loyalty helped TopPharm launch a central loyalty program for independent pharmacies. The SaaS platform integrated with three ePOS systems... and a healthcare portal. It enabled real-time customer data sync and managed a master customer index. TopPharm ran hundreds of central and local promotions using the platform. The program offered points-based rewards and financial voucher redemptions.
Birch + Fog used VYPER to run a giveaway and saw a 35% increase in website traffic. In just 7... days, they achieved a 10% lift in traffic and reached new audiences, with 64% of participants coming from untapped sources. The campaign drove an 83% increase in blog pageviews, 1,000+ new Instagram followers per week, and a 1,842% rise in Facebook likes. Birch + Fog used giveaways to overcome advertising restrictions in the cannabis industry and boost brand awareness, engagement, and sales.
Strutta powered Crate and Barrel's Ultimate Wedding Contest, driving $35 million in gift registry creation. Couples entered by creating a... registry and sharing their story, with over 16,000 participants. The contest site was fully customized using Strutta's contest API. Crate and Barrel saw over 3 million page views and half a million votes each year. The campaign boosted online engagement and inspired similar promotions by other brands.
National Tiles uses 123FormBuilder Enterprise to manage over 4,000 form submissions monthly across 40+ locations. The platform automates workflows for... customer support, order management, and internal approvals. Integrations with Zendesk and Google Sheets eliminate manual data entry and speed up ticket resolution. Teams collaborate in real time and track approvals easily. Enterprise-grade security ensures data protection and compliance.
Tomlinson's used Justuno pop-ups to collect zero-party data and personalize Klaviyo email campaigns. They created branded lead captures that asked... new subscribers about their pet preferences. This data powered targeted welcome flows and product recommendations. Tomlinson's achieved an 11.74% opt-in rate on mobile, 7.54% on desktop, and a 23% conversion rate from email flows. Their engaged email list doubled as a result.
WebFX helped Resource Furniture boost showroom appointments with targeted SEO and content marketing. The strategy focused on high-value keywords, optimized... site elements, and expert-level content. Resource Furniture saw a 217% increase in month-over-month SEO quote requests and form completions. Showroom appointments from SEO rose by 108%. The campaign turned more website visitors into in-store customers for this luxury furniture brand.
Colruyt Group used CHILI GraFx to transform marketing operations for 30 brands. The company faced complex creative workflows across 280... marketers and 1,500 campaigns each year. They introduced a new service model with co-creation, self-service, and bespoke project pathways. This allowed 80% of creative tasks for themed magazines to be handled independently, covering 25% of service requests. Automation covered 35% of recurring orders, and 40% of agency resources shifted to creative projects. The result was a big boost in efficiency and creative freedom.
Lidl Belgium uses Blue Billywig to share interactive recipe videos across its own and partner websites. The platform's templates and... automated branding help scale content and match each partner's look. Viewers can download recipes or sign up for Lidl's newsletter directly from the videos. Integration with Lidl's email marketing system automates recipe email creation. Lidl achieved a 6.68% average engagement, 66.32% completion, and 6.05% conversion rate.
Red Land Cotton used PostPilot to boost retargeting and retention as email open rates dropped and SMS costs rose. They sent automated... welcome postcards, achieving a 9x ROAS. For Black Friday, they targeted lapsed buyers with postcards and saw a 13.5x ROAS. Automated birthday postcards delivered a 9.02x ROAS. PostPilot helped Red Land Cotton add a reliable direct mail channel and drive strong revenue growth.
Retail Clients Speak: The Impact of deploying Local Marketing solutions
Orchestra
- Retail
- Large
Montpellier, France
Uberall helped Orchestra, a French children’s fashion retailer with 407 stores in 29 countries, boost online visibility and store visits. Before Uberall, Orchestra’s... location data updates took 48 hours, risking outdated information for customers. With Uberall, updates are instant across 40+ platforms, improving accuracy and brand trust. The platform centralized data, automated local SEO, and enabled local teams to run targeted campaigns. Orchestra saw a 42% increase in Google Business Profile views and 700,000 annual local website visits.
Smartcat helped expondo, a 400-employee e-commerce company, streamline its localization process. Before Smartcat, expondo faced high costs and slow, manual... translation workflows. With Smartcat’s AI translation, integrations, and a large reviewer marketplace, expondo automated file handling and improved consistency. Productivity increased by 50% and outsourcing costs dropped by half. The team now enjoys faster, more scalable localization with consistent terminology across all content.
Synup Campaigns helped Mancini's Sleepworld boost in-store visits by 50%. The company ran a targeted 'rotate and replace' campaign around... daylight saving time. This campaign increased website visits by 25%, direction requests by 24%, and phone calls by 18%. Mancini's Sleepworld also saw a direct revenue impact of 5-6%. Annual revenue is expected to grow by $2–4 million after using Synup.
Card Factory used micro-influencers to boost brand awareness and drive store visits during the festive season. The campaign focused on... affordable, eco-friendly products for Christmas table settings. Influencers created authentic content, reaching 121,076 people with a 5.18% engagement rate. Contextual digital ads delivered 16 million impressions and a 0.19% CTR. The campaign mainly targeted women aged 34-49.
Large Retailer (outdoor and work environments)
- Retail
- Large
MNTN Performance TV helped a leading retailer boost sales for seasonal products. The retailer wanted to increase both online and... in-store revenue during a key period. They used geo-targeted ads to reach valuable in-market audiences across the US. The campaign delivered a 13.9X return on ad spend, a $0.49 cost per visit, and a 4% visit rate. MNTN enabled measurable results with a limited branding budget.
Retail Success stories in Driving ROI and Results using Lead Generation solutions
Lovesac
- Retail
- Medium
Stamford, USA
Lovesac used BlueConic to build a single customer view. This helped their teams access first-party data easily. The new data... strategy improved internal efficiency. It also supported omni-channel customer experiences. Lovesac boosted revenue by using better customer insights. The company shared best practices for retail data management.
Leadium helped Scrubs & Beyond boost in-store revenue in Arizona with a targeted outbound sales campaign. The campaign focused on... local lead generation for healthcare facilities within 25 miles of each store. Leadium's SDRs used a call-heavy approach, connecting with 52% of targeted contacts. They booked an average of 12 in-person meetings per store each month, achieving an 18% monthly meeting rate. The strategy increased foot traffic and strengthened Scrubs & Beyond’s local brand presence.
Odoo helped Codagex centralize all business operations into one platform. Before Odoo, Codagex used many separate tools and manual processes.... With Odoo, they now have real-time data and a single source of truth. This change improved efficiency and reduced errors. The team can now focus more on customers and make better decisions every day.
Lush Cosmetics switched from an old on-premise phone system to RingCentral's cloud communications. The new system made onboarding faster and... easier for new staff. Lush saved over 20,000 euros per year on telecom costs. Managers now use clear reports to staff customer service better. Flexible licensing helps handle seasonal staff. Lush also integrated a self-service refund app, freeing agents for other tasks.
Giosg helped Suomalainen Kirjakauppa boost website traffic and customer engagement. The company used interactive campaigns like the "Munajahti" Easter egg... hunt and personalized gift suggestions for Mother's Day. Nearly 60% of visitors completed the Easter game, and 9.5% used the discount code. A chatbot reduced customer service load during peak times. Over 600 new newsletter subscribers joined through a sustainability quiz. Giosg's easy-to-use tools and strong support enabled fast campaign launches and improved customer satisfaction.
Major office supply retailer
- Retail
- Very Large
Quiq’s agentic AI voice system helped a major office supply retailer convert 51% of voice sales inquiries into orders. The company faced... missed revenue from unanswered calls and inefficient lead routing. Quiq’s AI qualified leads, routed high-value opportunities, and integrated with CRM and POS systems. Store associates focused on in-store customers while AI handled routine calls. The average order value for Inside Sales rose to $450, with every call generating structured data for follow-up.
Friendbuy helped SPANX move its word-of-mouth marketing online. SPANX used Friendbuy to launch digital referral campaigns. Referred customers converted at... 15%. Average order value from referrals was 8% higher than standard orders. Category-specific campaigns boosted conversion rates by 26%. Friendbuy's team supported SPANX with campaign management and A/B testing.
RevZilla used Extole to boost holiday sales and customer acquisition. The team wanted a simple way for motorcycle fans to... share gift ideas with friends and family. Their website lacked easy sharing and gifting options. Extole's solution made it easy to "drop a hint" about desired gifts. This helped RevZilla drive more sales and reach new customers during the holidays.
SPAR Retail Group replaced its legacy IT with a private cloud managed by Hitachi UCP. The new system cut service... deployment from days to hours and reduced new app rollout from 10 weeks to 2 days. Automation eliminated errors and freed staff for innovation. SPAR now funds IT through opex, not capex, and can scale resources flexibly. The solution supports omni-channel retail and rapid business change.
Primark used VMware Cloud Foundation to modernize its IT. The company wanted to support rapid global growth and reduce data... center footprint. Primark integrated Azure VMware Solution for a hybrid cloud setup. This helped them achieve zero outages during peak times. IT can now scale quickly for new stores. The solution also improved cost-effectiveness and security.
Clarks used Cardlytics to find and win new customers in key markets. They targeted heavy footwear shoppers and those new... to the brand. Cardlytics' platform helped Clarks reach buyers online and in stores. The campaign brought in 55,000 new customer purchases. Clarks saw a $17:1 return on ad spend. Insights from the campaign shaped future business decisions.
Stop & Shop used Perion's SORT technology to boost in-store visits and digital engagement. The goal was to increase brand... awareness and attract new and existing customers without relying on cookies. Perion delivered geo-targeted, cross-screen ads and optimized creative throughout the campaign. The results included a 33% lift in incremental in-store visits and an 84% increase in page grabber CTR. Stop & Shop saw higher engagement and is now ready for a cookieless future.
Retail examples of Driving Business Value with SEO
Taobao
- Retail
- Very Large
Hangzhou, China
Taobao used AppTweak to localize its app store strategy for overseas markets. The company faced challenges with user growth, order... conversion, and customer retention outside China. AppTweak helped Taobao adapt to local cultures, payment methods, and logistics. Taobao ran localized marketing campaigns and integrated local payment options. As a result, impressions rose by 60% and downloads increased by up to 70% in key countries. Brand awareness and user engagement also improved significantly.
JYSK used AccuRanker to improve their SEO across 50 countries. They needed real-time keyword tracking and better insights to manage... their global digital presence. AccuRanker gave JYSK detailed analytics and helped them optimize content for higher search rankings. The tool supported both paid and organic strategies, driving more traffic and conversions. JYSK’s team valued AccuRanker’s technical features and responsive support.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost total product reviews by 150%. The company saw a 58% increase... in native review submissions. Over 60% of their online catalog now features customer reviews. Emplifi's syndication and inbox submission features made it easy for shoppers to leave feedback, especially on mobile. The Vitamin Shoppe gained a strategic partner to grow its business and meet regulatory needs.
StackAdapt helped Kitchen Warehouse boost Mother’s Day sales by 20% year-over-year. The retailer used programmatic advertising to target gift buyers... and mums with personalized messages. Hatched, their media agency, used first-party data so mums could pick their preferred gifts. This data powered tailored ads to family members, increasing relevance. The campaign drove over 5,800 sales and cut cost per acquisition by 45%.
Retail Success stories in Driving ROI and Results using Mobile Advertising solutions
A mobile electronics retailer
- Retail
- Medium
USA
Vistar Media's DSP helped a mobile electronics retailer launch 30 new stores across the U. S. Forum Communications used programmatic...DOOH to deliver 730,000 impressions with hyperlocal ads. The campaign drove a 25% increase in SEM conversions among exposed consumers. DOOH became a permanent part of the retailer's expansion strategy. Localized messaging and time-based activation boosted store visits and engagement.
BYYD ran a mobile advertising campaign for Mion in Turkey. The campaign aimed to boost brand awareness and drive users... to the target page. BYYD used rich media ads and interest-based targeting for men and women aged 20-50. The campaign reached over 1,784,516 users. The click-through rate was 2.44%.
Top Stories in Retail about adoption of Tag Management software
ADEO Group
- Retail
- Very Large
Lille, France
Semarchy xDI helped ADEO Group boost productivity by 3x over legacy systems. The platform enabled real-time data integration and analytics... across 32 companies and 600 shops. ADEO eliminated operational data redundancy costs and achieved 100% satisfaction with data integration. The solution improved data governance, supporting rapid growth and global expansion. ADEO now processes 30 terabytes of data daily with unified, reliable data for all business units.
Flowgear automated order processing and EDI for Ira Green, a military supply distributor. Before Flowgear, staff manually entered thousands of... orders into Syspro or used slow, error-prone EDI tools. Flowgear now creates sales orders, updates inventory, and manages EDI flows directly in Syspro and Magento. This cut manual work, halved EDI processing time, and enabled dropship onboarding with no extra headcount. Ira Green relies on Flowgear for daily operations and future shipping automation projects.
Claire’s used Rio SEO to manage its local listings and landing pages for over 2,000 stores. Manual updates were hard... to keep up with, leading to errors and missed opportunities. Rio SEO automated updates, improved citation accuracy, and enabled features like appointment booking and BOPIS. Citation accuracy on Google reached 100%. Nearly 13% of Claire’s income now comes from BOPIS shoppers. Online piercing appointments and sales increased after adding booking links to store pages.
OneSignal helped Evino boost revenue by 12% using push notifications. Evino sent daily and personalized push messages to over 600,000... customers. Push notifications drove 1,800 orders per week and 8% of total revenue. Web push added another 3-5% of monthly revenue. Personalization increased click-through rates by up to 50%.
Lush Cosmetics switched from an old on-premise phone system to RingCentral's cloud communications. The new system made onboarding faster and... easier for new staff. Lush saved over 20,000 euros per year on telecom costs. Managers now use clear reports to staff customer service better. Flexible licensing helps handle seasonal staff. Lush also integrated a self-service refund app, freeing agents for other tasks.
Lush Cosmetics switched from an old on-premise phone system to RingCentral's cloud communications. The new system made onboarding faster and... easier for new staff. Lush saved over 20,000 euros per year on telecom costs. Managers now use clear reports to staff customer service better. Flexible licensing helps handle seasonal staff. Lush also integrated a self-service refund app, freeing agents for other tasks.
Retail Clients Speak: The Impact of deploying Website Builder solutions
Codagex
- Retail
- Small
Belgium
Odoo helped Codagex centralize all business operations into one platform. Before Odoo, Codagex used many separate tools and manual processes.... With Odoo, they now have real-time data and a single source of truth. This change improved efficiency and reduced errors. The team can now focus more on customers and make better decisions every day.
Greenrider used one. com to launch an online shop for converting regular bikes into electric bikes. The founder, Alf Henriksen,...built the website quickly using one.com’s drag-and-drop tools. This made it easier for Greenrider to reach and interact with customers. Google Ads integration boosted their visibility and website traffic. The online shop helped Greenrider grow during a challenging time for small businesses.
Burrow used the Partnerize platform to improve its customer acquisition strategy. They wanted to reach more consumers and increase brand... awareness. Partnerize helped Burrow work with many types of partners. This led to more diverse traffic and revenue sources. Burrow combined brand marketing and performance marketing for better results.
ZINFI partner marketing services helped Computer House, a small Hong Kong computer retailer, double its HP computer sales in less than a year. The company lacked... in-house marketing resources and needed to boost HP sales. ZINFI worked with Computer House to set clear marketing goals, run integrated campaigns, and track ROI. After launching co-branded campaigns across print and digital media, Computer House sold out its HP inventory in Q4 2016. The campaigns also increased store traffic and attracted supplier interest.
Retail Success stories in Driving ROI and Results using Demand Generation solutions
Top Carpets and Floors
- Retail
- Medium
South Africa
HubSpot Marketing and Sales Hub helped Top Carpets and Floors boost website leads by 150%. The company cut cost-per-lead by... 98% and raised bottom-of-funnel conversion rates 26 times. They used inbound marketing, new landing pages, and social ads to drive results. Organic traffic grew 47% in 12 months. The lead-to-customer conversion rate from organic traffic jumped from 1% to 7.38%.
Spinutech upgraded Thunderbird Supply Company's eCommerce site using nopCommerce. The new platform tripled peak-day revenue during their Super Sale. Orders... increased by 124% year-over-year, and average order value rose 50%. The business gained 136 new customers in a single day. Product and inventory updates now run 85% faster, cutting processing time from 20 to 3 minutes.
Banging Bargains used Storydoc to create interactive media and sales decks. Before Storydoc, their presentations were bland and failed to... capture attention. With Storydoc, they quickly closed deals and reinforced their brand identity. The sales team gained confidence and received positive feedback from clients. Storydoc helped them stand out in a crowded market and made their business memorable to partners.
Seismic helped OfficeMax boost seller confidence by 31% and increase seller effectiveness by 53%. Sellers now find content 25% faster... and can create personalized presentations in under five minutes. Seismic's platform replaced outdated content repositories and enabled interactive showroom experiences. OfficeMax also automated catalogue production, saving significant time for marketing. The integration with Salesforce improved collaboration between sales and marketing teams.
Tortuga used Fairing to improve marketing attribution and optimize spend. Fairing's post-purchase surveys revealed that only 1% of customers first... heard about Tortuga from their blog, leading to a shift in marketing focus. Affiliate content was found to drive 49% of business, resulting in a 74% year-over-year increase in affiliate sales. Nearly 20% of customers came from word-of-mouth referrals, helping Tortuga adjust pricing and promotions. Fairing data also guides Tortuga's future product development based on customer feedback.
Textel by Capacity helped ScS automate delivery communications. ScS integrated SMS with CXone to send updates and confirmations to customers.... This reduced manual work and improved delivery success to 97.1%. ScS saved $260K each year on support and deliveries. The solution made customer support faster and more efficient.
FitFlop used HowNow to boost employee engagement in learning and development. In less than a year, 69% of employees said... they had access to the L&D they needed. The People Leader Development Toolkit led to a 13% rise in manager check-ins. FitFlop made mobile learning easy for in-store staff with the HowNow app. They also built career pathways using HRIS integration. These changes improved staff development and internal progression.
Retail Success stories in Driving ROI and Results using Endpoint Security solutions
Life Time
- Retail
- Large
Chanhassen, USA
Fastly Edge Cloud Platform helped Life Time cut cache purge time from over 10 minutes to less than a second. This improved website... and mobile app speed for 1.4 million members. Developers gained direct control over traffic, caching, and deployments using the Fastly API. Security improved with Fastly Next-Gen WAF, letting teams block threats faster. Life Time now delivers a premium digital experience and scales traffic with no latency impact.
Myntra used Snap AR and Video Ads to boost sneaker sales. The campaign targeted Gen Z in India and focused... on building awareness for sneakers. Myntra used shoppable AR lenses so users could try on sneakers virtually and buy them directly. The campaign achieved a 4% lift in ad awareness and action intent. Myntra saw a 3X return on ad spend from this Snapchat campaign.
Lion Parts used AdRoll to transform their email marketing. They focused on segmentation to send relevant messages to each customer... group. This improved open rates and reduced unsubscribes. Email marketing helped them build loyalty and increase repeat sales. After restructuring in 2018, Lion Parts saw double-digit growth every year. Testing and personalization were key to their success.
Lowe's used beqom's Total Compensation Management software to support its shift to an omnichannel, customer-focused retail model. The company automated... bonus and sales commission processes for 300,000 employees across 2,200 stores. Processing times dropped from over 12 hours to less than 2 hours. Employees gained clear visibility into how their compensation was calculated, reducing disputes. Lowe's achieved centralized control, audit trails, and eliminated errors from legacy systems.
Top Stories in Retail about adoption of Auto Dialer software
Lush Cosmetics
- Retail
- Very Large
Poole, UK
Lush Cosmetics switched from an old on-premise phone system to RingCentral's cloud communications. The new system made onboarding faster and... easier for new staff. Lush saved over 20,000 euros per year on telecom costs. Managers now use clear reports to staff customer service better. Flexible licensing helps handle seasonal staff. Lush also integrated a self-service refund app, freeing agents for other tasks.
MUJI used Adyen to unify in-store and online payments. As ecommerce became more important, MUJI partnered with Adyen and BigCommerce... to expand online payments across Europe. This helped MUJI create a better customer experience. MUJI saw a 50% increase in revenue, a 5% rise in average transaction value, and a 4% boost in payment conversion.
Admation helped Just Group improve digital and retail marketing. The digital marketing team used Admation to manage creative projects. Approval... management and workflow features made retail marketing easier. Project management for creatives became more efficient. Marketing compliance improved across the group. Just Group saw clear benefits from using Admation.
A large brick-and-mortar retailer
- Retail
- Large
Stirista helped a large brick-and-mortar retailer boost holiday sales. The retailer wanted more foot traffic and website visits. Stirista used... CTV, display ads, and email campaigns to reach new audiences. They built lookalike segments and retargeted site visitors. The campaign drove 41.2% year-over-year growth and a 16.57% click-through rate. The retailer saw more new customers and higher search trends than competitors.
Retail Clients Speak: The Impact of deploying POS solutions
FragranceNet.com
- Retail
- Medium
Deer Park, USA
FragranceNet. com used Shop Pay to improve its online checkout process. The company integrated Shop Pay in just 8 weeks...without disrupting its custom platform. After one month, FragranceNet.com saw a 3.4% increase in conversion rates. New customer acquisition grew by 7.5%. Customers enjoyed a faster, smoother checkout with fewer steps.
Gifi used Smart's programmatic guaranteed offer and Mobsuccess for its Black Friday campaign. The campaign ran for 24 hours with... 3 million in-app ad impressions. Gifi saw a 37% increase in site visits compared to other channels. Store visits rose by 23% during the campaign. The solution helped Gifi attract more qualified shoppers during the pandemic.
Gallabox helped Sattvic Store cut return-to-origin (RTO) rates by 10% in just one month using WhatsApp Broadcast and chatbot automation. The retail brand... also reduced marketing costs by 30% and doubled the number of chats handled by bots. Manual agent workload dropped by 50% as customer support and upselling moved to automated WhatsApp flows. Sattvic Store gained 2,000+ new customers in two months and saved 10,000 minutes of human effort. The solution enabled targeted marketing and improved customer engagement.
Select Blinds used SundaySky to create dynamic video experiences for shoppers. The videos help buyers understand how to install blinds... and build confidence in their purchase. SundaySky enabled Select Blinds to scale brand assets and reach customers across paid and owned media. The platform lets Select Blinds personalize video content for each customer. This approach helps engage new buyers and re-engage lapsed ones.
Top Stories in Retail about adoption of Field Sales software
Marchon
- Retail
- Large
Melville, USA
Marchon used Pepperi's B2B commerce platform to manage sales and orders. The solution included modules for omnichannel trade promotions, merchandising,... and mobile CRM. Marchon streamlined order taking and improved retail execution. The platform supported integrations and third-party apps. This helped Marchon optimize its sales processes.
Retail Success stories in Driving ROI and Results using CRM All-in-One solutions
La Redoute
- Retail
- Large
Roubaix, France
La Redoute used efficy to modernize its CRM for both B2B and B2C operations. The platform gives 700 users a... full view of customer data, including orders and marketing activities. Customer service teams improved productivity with response templates and better request management. Efficy also supports targeted multichannel marketing campaigns and helps B2B sales teams manage quotes and contracts. Real-time reporting and dashboards make tracking performance easier for all teams.
Pleasepoint's AI platform helped Condis, a major Spanish supermarket chain, deliver one-to-one personalization for online shoppers. Condis used predictive marketing... to automate CRM communications and personalize the eCommerce experience in real time. This improved customer engagement and loyalty. The solution also reduced operational workload for campaign management. Condis saw increased conversion rates across digital channels.
Aislelabs helped Dalma Mall boost foot traffic and customer loyalty using WiFi marketing. Dalma Mall launched a Winter Campaign called... “WiNFi – Connect & Win” with Aislelabs. Shoppers joined a digital raffle by signing in with Instagram for a chance to win a Chevrolet Tahoe. The campaign grew Dalma Mall’s Instagram followers by over 9,000. Unique visitors to the mall increased by 11%.
Swisher Hygiene used Mitel Performance Analytics to monitor their business communications network. The software provided 24/7 performance and availability monitoring... for their phone systems. Real-time alerts helped Swisher address issues early and avoid downtime. Secure remote access reduced the need for onsite troubleshooting. Swisher saw cost savings and a strong return on investment from the solution.
Retail Success stories in Driving ROI and Results using Contract Management solutions
Takealot Group
- Retail
- Large
Cape Town, South Africa
Juro helped Takealot Group manage 10,000 documents a year with 80+ templates. The legal team reduced contract approval times to... two hours. Over 240 users adopted Juro quickly across 20 teams. Teams now self-serve contracts, freeing legal to focus on high-value work. Juro's platform enabled a unified contract repository and real-time collaboration. Takealot Group won 'Legal Department Of The Year' after implementing Juro.
SHIFT eLearning helped a Central American retail group cut training costs by 52% in six months. Seller onboarding time dropped... from 43 weeks to just 3 weeks. The group trained 2,500 employees using mobile-first eLearning. Training was available 24/7 on any device, with no classroom needed. The investment paid for itself in under six months. About 250 sellers were certified in the first period.
Pulse Of Prophets / Find Your Pulse
- Retail
- Small
Redbooth helped Pulse Of Prophets manage many projects with a small team. Before Redbooth, they struggled to track tasks and... deadlines using email. Redbooth made it easy to create projects, assign tasks, and add files. The team saved time and improved project management. They liked the interface updates and found the support team helpful.
TrafficGuard helped Winni cut bot traffic by 62. 5% in one month. The platform blocked invalid clicks and filtered out...non-incremental engagement. Winni unlocked ₹107k in ad budget and doubled ROI in 30 days. Nearly 70% of non-incremental engagement was eliminated. About 200 new conversion opportunities appeared in two weeks. Winni improved campaign efficiency without raising spend.
Top Stories in Retail about adoption of Web Security software
BiGDUG
- Retail
- Medium
Gloucester, UK
Lunio helped BiGDUG, a leading UK online retailer, reduce wasted ad spend. BiGDUG faced unpredictable costs in paid search campaigns.... After implementing Lunio, they saved £18,266 in the first month. 4.77% of clicks were found to be invalid. Conversion rates and average order values also increased.
Retail examples of Driving Business Value with Social Media Marketing
Roche Bobois - Retail - Large
Facelift helped Roche Bobois manage social media for over 265 stores in 54 countries. The platform let them centralize content... creation and keep a consistent brand image worldwide. Teams could adapt posts for local markets while following global guidelines. Facelift improved collaboration and saved time by bringing all social media tasks into one tool. Roche Bobois now tracks results and adjusts strategy easily across all regions.
Apricotton - Retail - Small
Hootsuite helped Apricotton, a small Canadian retail brand, boost sales by 108% in just two weeks. Apricotton used Hootsuite Analytics... to save 8 hours a week tracking social metrics. The team ran paid ads and created custom content for platforms like Instagram and TikTok. Their campaign reached 66,000 impressions across social channels. Apricotton learned to use social listening and analytics to grow their audience and sales.
Top Carpets and Floors - Retail - Medium
HubSpot Marketing and Sales Hub helped Top Carpets and Floors boost website leads by 150%. The company cut cost-per-lead by... 98% and raised bottom-of-funnel conversion rates 26 times. They used inbound marketing, new landing pages, and social ads to drive results. Organic traffic grew 47% in 12 months. The lead-to-customer conversion rate from organic traffic jumped from 1% to 7.38%.
The Vitamin Shoppe - Retail - Large
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost total product reviews by 150%. The company saw a 58% increase... in native review submissions. Over 60% of their online catalog now features customer reviews. Emplifi's syndication and inbox submission features made it easy for shoppers to leave feedback, especially on mobile. The Vitamin Shoppe gained a strategic partner to grow its business and meet regulatory needs.
Wakefern Food Corp. - Retail - Large
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Wakefern Food Corp. - Retail - Large
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Wakefern Food Corp. - Retail - Large
Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
Orthofeet - Retail - Medium
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Opus Art Supplies - Retail - Medium
Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
Wayfair Professional - Retail - Very Large
Wayfair Professional used Dash Social to transform its B2B social media strategy. The team focused on human-centered content and community... building for interior designers. With Dash Social, they saw an 866% increase in video plays and a 2,757% rise in engagements on Instagram. Pinterest impressions jumped from 100K to 131M in one year. User-generated content and AI-powered insights helped drive brand loyalty and measurable business impact.
Shop LC - Retail - Large
Taggbox helped Shop LC boost conversions by 200% using shoppable user-generated content galleries. Shop LC wanted to build trust and... inspire purchases by showing real customer content on their eCommerce site. Taggbox made it easy for Shop LC to collect and display authentic visuals from shoppers. The solution led to a 16% increase in average order value, 63% higher user engagement, and three times more conversions. Shop LC saw more clicks, more traffic, and more sales from their website visitors.
Sur La Table - Retail - Medium
Sur La Table uses Verint Web & Mobile to collect and analyze customer feedback in real time. The solution helps... the team improve the user experience and streamline customer effort across web and mobile channels. Sur La Table leverages insights to optimize new omnichannel sales channels, including same-day delivery and cooking classes. With Verint, the company quickly detects and resolves issues, driving higher engagement and conversions. Customer feedback also shapes new offerings and enhances operational efficiency.
Hillside Centre - Retail - Medium
GetintheLoop helped Hillside Centre boost brand awareness and customer engagement. The shopping centre used GetintheLoop to feature exclusive offers from... its retailers. Their offers reached 8.6 million views and got over 108,000 responses. More than 5,000 actions were taken by shoppers. Hillside Centre saw increased traffic and value for both retailers and shoppers.