Howspace helped Walmart PolicyLab improve stakeholder engagement for public policy. Walmart used Howspace's AI-powered platform to enable real-time feedback and interactive conversations. This made i...t easier to gather both deep and wide insights from many stakeholders. The public policy team saw faster feedback loops and more active participation. Stakeholders felt more valued and included in the policy-making process.
Axonify helped Walmart improve employee training. Walmart used Axonify to deliver learning to its staff. The solution focused on making training easy and accessible. Walmart saw better engagement fro...m employees. The company improved knowledge retention. Walmart used Axonify to support its large retail workforce.
A2Z Events helped the National Retail Federation manage and grow its large event portfolio. Before A2Z Events, NRF used manual spreadsheets and multiple tools, making data management hard. With A2Z E...vents, NRF now manages about ten events yearly, covering 325,000 square feet and $25 million in transactions. The platform processes 1,000 speaker proposals each year and gives real-time reports. NRF can now access all event data in one dashboard, making operations easier and more efficient.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
Sodimac Colombia had to quickly change its learning management system. They were worried because past migrations were slow and hard. They chose Open LMS WORK for its easy migration, strong support, a...nd many features. The switch took only one day. After the change, training hours went up by 25% and more employees finished training. The new system also made it easier for leaders to track training and for employees to learn from anywhere.
Sponge's Spark LMS helped Tesco improve compliance training. Tesco used micro-learning and automated content delivery to reach over 9,500 learners. The solution made learning easier to track and boos...ted engagement. Tesco achieved a 98% compliance completion rate and a 92% learner preference rate. The new system also improved data analysis and won an award for best use of eLearning for compliance.
Brainier LMS helped Holiday improve employee engagement and customer loyalty. Holiday wanted better training for in-store associates to boost growth and service. They used Brainier’s knowledge and pe...rformance solutions for live training, managed by store managers and mentors. The new system gave consistent, transparent training and real-time tracking. Employees felt more confident and engaged, leading to better customer service and program execution.
Dokeos LMS helped Toys ‘R’ Us improve sales team training. Before, salespeople only got quick assessments at seminars. This did not show real performance gains. Toys ‘R’ Us set up a training and eval...uation system with Dokeos LMS. Now, they can measure how training changes sales team skills. The solution supports better learning and tracking for the company.
ORRA needed a way to train its sales staff across India. They wanted to reach a large and spread-out team and offer required training. Enthral LMS helped ORRA by making learning easy and ongoing. The... platform worked well with ORRA’s systems and supported mobile learning. ORRA saw better training participation and regular new courses for their staff.
Learn Amp helped Temple & Webster improve employee learning with branded training tools. The company used Learn Amp to create a custom platform called LOLA. This platform matched their brand and made... learning more engaging. Adoption rate reached 86% in the first two weeks. Engagement survey scores rose to 85%. New hires rated onboarding at 4.8 out of 5. The branded experience boosted learning and team satisfaction.
Schoox helped The Fresh Market improve frontline retail training. The platform supported learning for workers in stores. The Fresh Market used Schoox to train employees for better performance. The so...lution focused on real learning and engagement. The case highlights how retail companies can use LMS tools to support frontline staff.
Bata India needed to move all training online quickly during COVID-19. They used MindScroll LMS to train 5000 retail store staff. The platform scaled up overnight to meet high demand. Trainers used w...eb conferencing tools like Zoom and MS Teams. Employees could train online anytime, anywhere. The business stayed productive and training continued without interruption.
Growth Engineering LMS helped GAME Retail boost employee engagement and sales skills. GAME needed a gamified learning platform to excite staff and improve customer service. They launched GAME Learnin...g Zone with features like badges, XP, leaderboards, and social learning. The platform made learning fun and interactive. GAME saw a 94.3% increase in average basket size after using the LMS.
Totara Learn helped Amazon launch the Alexa Academy, a learning management system for retail staff. Amazon needed to train up to 300,000 resellers' employees to recommend its products. The old platfo...rm was not effective. Synergy Learning and Iris Worldwide built a new platform with gamification, mobile access, and multilingual support. The new system makes training easy, tracks progress, and rewards users with badges and points. The Alexa Academy is scalable and aligns with Amazon’s brand, helping staff learn and promote Amazon products.
Bailey Nelson started at Bondi Beach, Australia, aiming to disrupt the eyecare industry. They focus on providing high-quality eyewear at reasonable prices. Employees are encouraged to share stories a...nd have genuine conversations with customers. This approach helps customers find frames they love and makes work meaningful for employees. The company values hiring people who enjoy solving problems and customer service.
Absorb LMS helped Rakuten train over 30,000 employees in more than 40 countries. Rakuten launched Optimism University with Absorb LMS to boost global engagement and offer region-specific courses. Abs...orb Analyze improved reporting and made tracking training easier. Site traffic to Optimism University grew by 299% in the first year. Learner participation expanded from 24 to 41 countries. Integrations with Workday and Udemy streamlined course management and reporting.
Auzmor Learn helped Furniture Fair train their sales team better. The company completed 2,419 trainings and created 319 new courses. Staff now feel more prepared and can sell more easily. Onboarding ...time dropped to three days with flexible learning paths. Progress tracking improved, and fewer employees struggle with training. The support team at Auzmor was always available and helpful.
La marque de produits pour animaux de compagnie la plus populaire de Nouvelle-Zélande
- Retail
Cornerstone helped a leading New Zealand pet products brand manage talent better. The company has 950 employees and works in retail. They started using Cornerstone in 2023. Planning and partnership m...ade talent management easier. The solution supports workforce agility and employee development.
Go1 helped CAMILLA, an Australian lifestyle brand, keep their retail and HQ staff engaged in employee training. CAMILLA needed an online training solution to support their growing and dispersed team.... Go1 provided a flexible platform that staff could access anytime, supporting both custom and Go1 content. The platform improved learning engagement, especially during COVID, and made onboarding easier for new hires. CAMILLA values Go1’s adaptability, ease of use, and strong customer support.
Looop by 360Learning helped ASOS boost online learning engagement. ASOS replaced traditional courses with digital resources tailored to managers' needs. Managers accessed an average of 5 resources pe...r visit, and over a third viewed all 9 available resources. A quarter of managers used the app on-the-go. Feedback was very positive, with no support calls needed. The new approach led to higher engagement and ongoing use beyond the review cycle.
David's Bridal used a solution to improve their retail operations. They faced challenges in managing customer experiences. The solution helped them streamline processes. As a result, they saw better ...customer engagement. The case highlights the impact of technology in the retail sector.
SmarterU LMS helped InMotion Entertainment Group improve its training program. InMotion is a large airport-based electronics retailer. The company needed better online training as it grew to over 120... stores. SmarterU LMS and Neovation’s course builder gave them a professional training strategy. During COVID-19 shutdowns, InMotion used the downtime to enhance their training with SmarterU. The support team helped with setup and ongoing improvements.
Top Stories in Retail about adoption of {catgeory} software
Ciudaddemascotas
- Retail
Prisync helped Ciudaddemascotas make better business decisions. The tool is easy to use and offers strong customer service. Juan Carlos Martinez, CEO and founder, praised Prisync for its affordabilit...y. Daily data access improved their decision-making. The testimonial highlights Prisync's value for retail businesses.
SellerActive helped ivaluemart, an online retailer, save time on inventory management. Before, one employee spent 25 hours a week tracking inventory in Google Sheets. After using SellerActive, that d...ropped to just 1-2 hours per week. The team could focus on finding new vendors and grew their product offerings. SellerActive's support and reporting features made managing multiple sales channels easier. Ivaluemart saw more orders and better efficiency with SellerActive and Deliverr.
Online-Shop für Outdoor- und Campingausrüstungen
- Retail
Ben runs an online shop for outdoor and camping gear. He needed a way to manage prices for over 50,000 items across many brands and suppliers. Ben used StreetPricer’s Enterprise package to automate r...epricing and group products for different pricing rules. The solution let him keep prices competitive and update his e-commerce platform automatically. Now, Ben can run the shop with a small team and has seen his e-commerce sales grow each year.
Channable helped Foot Locker transform its digital advertising. Foot Locker used Channable's Core, PPC, and Insights modules to manage product feeds and automate campaigns. The company improved data ...integration and switched to a profit-focused strategy. Foot Locker saw a 2% increase in revenue and a 30% boost in profit. They also saved costs and reduced campaign management time.
ChannelGrabber helped Lupostore manage orders and inventory across eBay, Amazon, and their own site. Before ChannelGrabber, Lupostore struggled with manual processes and poor stock control. The solut...ion made order processing faster and improved stock accuracy. Lupostore can now update product info easily and keep inventory consistent. Customer reviews improved, helping Lupostore reach the top of eBay search rankings.
OpenCart helped Grey Haze Records upgrade from version 1.5.3.1 to 4.1.0.3. The old site had security risks, slow performance, and poor mobile support. The upgrade brought a modern admin interface, be...tter SEO tools, and support for new PHP versions. A safe staging environment was used to avoid downtime and data loss. The new setup made the store faster, safer, and ready for future growth.
Recapture.io helps Wicker Central recover lost sales from abandoned carts. Wicker Central sells high-end outdoor wicker furniture online. Their long buying cycle needs personal communication. Recaptu...re.io sends personalized emails to every customer who abandons a cart. In October, Wicker Central recovered an average of $72 for every abandoned cart email sent. They also use Recapture's Email Collector tool to grow their newsletter list and follow up with more customers.
MageNative helped Toys for a Pound boost their app revenue by 63% and increase app downloads by up to 35%. The main challenge was customers abandoning carts due to the lack of a quantity editor. Mage...Native added this feature, leading to a 14% rise in average order value. Toys for a Pound also saw a 70% ROI and over 50,000 app downloads. Social login and strong support from MageNative improved checkout speed and customer satisfaction.
Glew Plus helped Cherrybrook, an omnichannel retailer, bring together data from online stores, marketplaces, and brick-and-mortar locations. Before Glew, Cherrybrook struggled with manual spreadsheet...s and slow data analysis. With Glew's integrations and custom reports, Cherrybrook now sees all sales and profitability data in one place. The platform provides daily performance snapshots and detailed reports like shipping profitability and paid search dashboards. Cherrybrook can now make faster, more informed business decisions.
Rokt Ads helped BJ’s Wholesale Club grow member acquisition by 300% year over year. BJ’s wanted to reach younger, digital shoppers as it expanded into new markets. Traditional channels like in-club s...ignups and direct mail were not cost-effective. With Rokt Ads, BJ’s used real-time digital moments to target high-intent prospects. The company kept its cost per acquisition steady while expanding reach and scale. New members were on average 10 years younger than before.
Barilliance helped Pushys improve their eCommerce results. Pushys used Barilliance to boost conversions. They saw their eCommerce conversions triple after using the platform. The solution focused on ...retention marketing and personalized campaigns. Barilliance made it easy for Pushys to engage customers and increase sales.
SamCart helped Annie Fuller, founder of FindYourMore, fix her clunky checkout process. She used SamCart’s Done-For-You service to launch digital products for physical product sellers. The SamCart tea...m built a new sales funnel and optimized her checkout for higher conversions. After switching, Annie generated $110K in revenue in just a few months. She now has a passive income stream and more time for her family.
UltraCart helped Pike Place Fish Market sell fresh seafood online across the US. The team needed a website that was easy for customers to use and simple for staff to update. UltraCart let them offer ...custom order options, like choosing fish size and cut. The platform made it easy to keep the site fresh and manage changing inventory. Pike Place Fish Market values honest service and uses UltraCart to deliver a great customer experience.
Swiftype helped BulbAmerica improve their ecommerce site search. Before Swiftype, search setup took weeks and needed lots of work. With Swiftype, setup was fast and results were more relevant. Users ...who started with Swiftype search were 4.6 times more likely to buy and spent 12.3% more per order. BulbAmerica used Swiftype's custom ranking and real-time indexing to boost sales and save time.
OSF Digital used Salesforce Loyalty Management to help Marks & Spencer expand their Sparks loyalty program to 25 markets. Marks & Spencer wanted to grow their business by building better customer rel...ationships and personalizing experiences. OSF Digital designed and launched the program, adding features like a 20% joining discount, exclusive perks, and special treats. The project improved customer engagement, increased revenue, and boosted sales. Marks & Spencer praised OSF Digital for their teamwork, flexibility, and fast response.
nChannel helped Goedeker's connect Magento and Microsoft Dynamics GP. Before, staff spent up to 15 hours a week checking orders by hand. nChannel cut this manual work to zero. Delivery times dropped ...by 25 percent. Customer satisfaction scores jumped from the high 3s to 4.6 out of 5. Goedeker's saw 25 percent year-over-year revenue growth. Online sales now make up 90 percent of their total sales.
Journeys wanted customers to buy online and pick up in-store. Their old system was slow and could not show real-time store inventory. Virid used the marketAgility Inventory System to update inventory... every 5 minutes and process large files quickly. They added features like FedEx pickup, curbside options, and better checkout instructions. After launch, BOPIS adoption reached 10% and orders increased by 8%. Journeys plans to expand the solution to more stores.
Zentail helped Hazel and Fawn, a boutique retailer, expand to Target Plus. The team faced challenges with inventory management and onboarding due to their small size. Zentail's integration tools and ...support made onboarding easy and fast. SMART Types automated product data translation, cutting onboarding time by 65%. Hazel and Fawn managed 243 SKUs seamlessly and quickly secured exclusive listings on Target Plus.
Walmart Connect used NielsenIQ Ad Effectiveness to improve their display ad campaigns. They wanted to understand what makes creative ads work best. NielsenIQ used neuro research and a large ad databa...se to find key creative elements. Walmart Connect learned to use color, contrast, and emotional messaging for better ads. As a result, they saw a 50% boost in brand memorability and a 31% higher click-through rate compared to benchmarks.
SalesWarp helped BillyTheTree, a jewelry retailer, cut labor costs by 33% with automated inventory management. The company saved one hour per day using SalesWarp’s automated purchase order process. S...alesWarp unified product, order, and inventory management in one system. BillyTheTree now delivers a consistent brand experience across all sales channels. The solution supports business growth and smoother workflows.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
The White Teak Company wanted to reduce their average handling time (AHT) for customer support. They used Kapture's solutions to help with this. The case study highlights a reduction in AHT. No speci...fic numbers or detailed results are given in the content.
Front helped WizardPins manage customer service for their Shopify store. WizardPins needed to respond to custom order requests fast, but Gmail slowed them down. With Front, they reply in 15 to 30 min...utes, much faster than competitors. The Shopify integration lets them update orders right from their inbox. Front’s analytics help them track response times and improve processes. The team feels less stressed and more empowered using Front.
Salesmate CRM helped Your RV Broker reach $5 million in sales. The company needed a CRM with SMS, telephony, and customizable pipelines. Previous CRMs were too complex or lacked features. Salesmate b...rought all communication into one place. Zapier integration and automation saved hours for the team. The business now works faster and more efficiently.
Anthill helped Homebase replace their manual appointment booking system with a live, online solution. Homebase used Anthill to manage customer appointments across all stores and teams. The new system... improved appointment categorization, forecasting, and resource allocation. Customers can now book appointments online and share project details, making meetings more effective. Anthill's workflow automation streamlined internal processes and improved customer experience.
EcosAgile helped Thun improve store staff management. Thun needed better tools for handling staff administration and tracking attendance across over 1000 stores. EcosAgile provided an integrated solu...tion for store planning and attendance tracking, including a mobile app. The software was flexible and worked with existing devices, with no impact on store infrastructure. Thun benefited from efficient, smart, and low-cost HR management.
GREYHOUND helped babymarkt.de improve customer service. The company faced high volumes of customer inquiries and struggled with slow response times and double handling. GREYHOUND unified all communic...ation, making customer history visible to the whole team. Staff could answer more questions, faster. Response times dropped to under 12 hours. With the same number of staff, they now handle 40% more requests. Customers and employees are happier.
KeyTech helped Phone Store improve their website and digital marketing. The team did website analysis, keyword research, content writing, and website optimization. Phone Store saw a 75% conversion ra...te, 90% ROI, and 95% more traffic. The project reached a 100% success rate. This case shows strong results for digital marketing and web development in retail.
ONLYOFFICE Docs helped Stellfeld & Ernst GmbH improve digital collaboration. The company used ONLYOFFICE with Nextcloud and Zimbra to share and edit documents. This setup reduced maintenance and inst...allation costs. All team members now use the same file formats and can easily work together. The integration made document creation simpler and cut down on software maintenance effort.
One of the world’s leading manufacturers of extreme weather outdoor gear and outerwear
- Retail
Paramantra CRM helped a top outdoor gear manufacturer manage millions of customers. The company faced challenges with high call volumes and manual ticketing. Paramantra provided a robust system to tr...ack all customer requests and conversations. The solution improved support efficiency for hundreds of daily calls. The company now handles all customer support activities using Paramantra.
Alphamed Group wanted to improve its sales order management by moving away from paper-based processes. They implemented a mobile field sales solution with UCS, starting with their Pharmaceutical divi...sion. The solution included route management, product organization, and fast order taking. Sales and delivery times were reduced from 24-48 hours to 6-8 hours. The success led to implementation in other divisions.
Retail Success stories in Driving ROI and Results using E-Commerce Platform solutions
Tatro Toys
- Retail
Tatro Toys wanted to grow their business and needed shipping software that could scale with them. They chose ShippingEasy for its branded shipping emails, discounted commercial rates, and easy-to-use... platform. ShippingEasy helped them offer free and flat rate shipping, making checkout simpler for customers. The branded tracking pages and delivery notifications improved the customer experience. Tatro Toys found the platform's scalability and workflow optimization very valuable as they expanded.
BonLook used Shippo to manage shipping for their prescription eyeglasses. They needed to connect with many carrier APIs, but found integration and maintenance difficult. Shippo provided one integrati...on for all carriers, easy API documentation, and a cloud dashboard. BonLook used Shippo’s Python client library to connect their system. As a result, they scaled shipping with zero engineering resources needed for maintenance and improved customer service.
Miva helped Lotus Sculpture move from an old Yahoo Merchant site to a modern ecommerce platform. The new site improved product displays, added mobile-friendly features, and integrated UPS shipping. L...otus Sculpture saw a 180% increase in sales revenue and doubled mobile traffic. Mobile sales grew by over 100%. The business saved over $80,000 a year in personnel costs.
ShipStation helped Sydney Sock Project scale from a market stall to a $6-7 million social enterprise. The founder struggled with manual fulfillment as orders grew rapidly. ShipStation integrated with... Shopify and multiple carriers, automating order processing and label creation. This saved hours of work and reduced errors. The business now donates 10% of sales to charity and has made over half a million donations.
Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual inventory counts and ordering time. The team spends less ...time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
ePages helped Les Carnets d’Audrey create a multilingual online shop. Audrey, a bookbinding specialist in Barcelona, needed a simple tool to build her store. She found ePages easy to use, even with l...ittle computer experience. The platform let her display her shop in several languages, reaching customers worldwide. Now, she can sell her niche papers and notebooks internationally and manage payments and shipping with ease.
TuZwierzaki used the IdoSell platform to run their online store. They won the e-Commerce Polska Awards 2021. The case study discusses how TuZwierzaki started selling online and prepared to enter a ne...w market. It highlights key factors for success in e-commerce. The story shows how IdoSell supports online business growth.
Narvar Shield helped a major department store chain save $18 per returned item using vendor return (RTV) routing. The retailer faced high costs and inefficiencies in handling returns across a complex... supply chain. Narvar's intelligent return routing and multi-label shipping streamlined the process, cutting operational costs and reducing fraud risk. The solution also saved 20 days of labor in the first 6 months, improving efficiency and enabling faster restocking for vendors.
Oxatis helped Candle Store launch an online shop for their scented candles. The store saw 50% of total sales come from the website in two years, doubling their business. The site handled high traffic... during sales, with 300 to 400 orders per day. Online ads drove over half of sales, and natural search traffic nearly doubled in a year. Mobile sales now make up almost 50% of orders.
Ucommerce helped Abu Dhabi Duty Free manage a complex online store with many retailers. The challenge was to let each retailer control their own products and orders while giving customers a simple sh...opping experience. Ucommerce and Umbraco CMS made it easy to handle hundreds of products and keep retailer data private. The new system is easy for managers to use. Online sales have been rising since launch.
Maropost Commerce Cloud helped Giftagram fix email deliverability issues. Giftagram had high spam rates, low open rates, and lost revenue. Maropost segmented their email list and targeted active user...s. Open rates improved from 15% to 25% in four weeks. Gmail domain reputation moved from bad to high. Giftagram saw a 33% year-over-year increase in Father's Day sales after improving deliverability.
Kibo Commerce helped Ace Hardware improve its omnichannel retail experience. Ace used Kibo Order Management and eCommerce to connect online and in-store shopping. The solution enabled real-time inven...tory, local pricing, and multiple fulfillment options like BOPIS and curbside pickup. Ace personalized shopping for over 5,400 stores. The partnership led to a big increase in digital revenue and more fulfilled orders.
Comarch EDI helped Carrefour Poland switch from paper to electronic document exchange. The solution automated order and invoice processing, reducing errors and cutting costs tied to paper management.... Carrefour improved logistics and could monitor document status in real time. The Archive module met EU e-invoicing rules. Comarch also supported Carrefour during a major acquisition and new store launches at petrol stations.
Iron Mountain Human Resources Solution helped a national consumer retailer automate HR processes. The company replaced outdated manual workflows with a unified digital platform. HR document processin...g became faster, more accurate, and easier to manage. The new system reduced human error and improved data security. Staff now focus more on people, not paperwork, thanks to streamlined HR automation.
DocuWare Cloud helped Giebeler-Feuerschutz speed up order processing by integrating with their ERP system. The company used DocuWare's AI-based Intelligent Document Processing to extract data from in...voices with many line items. This made their work faster and more accurate. Employees no longer need to search for documents by hand. The switch to digital processing improved productivity and made the company more attractive to tech-savvy workers.
Cheetah Digital by Marigold helps Castorama move from product marketing to relationship marketing. Castorama uses a customer data platform to collect and use customer signals from stores and online. ...They send about 180 million emails a year with Cheetah Digital by Marigold. Campaigns are tailored to each customer, focusing on clear communication and consent. Automation and triggers help Castorama build closer customer relationships.
Lasernet helped Friedman's Home Improvement improve their business processes. The company used Lasernet for document composition, distribution, and digital storage. This solution supports leading ret...ail businesses. The case highlights how Lasernet can help retail companies manage documents better.
Windward’s document generation solution helped LeBlanc’s Food Stores cut hiring paperwork time from days to hours. The company saved about 1,200 hours yearly on employee documentation. Managers now s...pend 10–20 minutes less per hire, saving 200 hours per year. The system reduced data errors and improved hiring control with automated bar codes. Windward enabled a secure, centralized process across all store locations.
Arena Live Chat helped Vans build a strong online community for Channel 66. Vans used the tool to let customers connect and chat in real time during live music and culture events. The no-code solutio...n made it easy for Vans to boost engagement and keep their brand identity strong. Vans now hosts 100 monthly live music events and reaches customers in 97 countries. Arena Live Chat made it simple for fans to interact and stay connected with the Vans brand.
VisualVault helped Smart & Final manage HR documents for over 12,000 employees. The solution integrated with Dayforce and Cornerstone, automating employee onboarding. New hires received a single docu...ment to sign, which was split and routed automatically. The system reduced HR admin time and improved the candidate experience. Smart & Final also automated policy distribution to employees. The implementation took about 14 weeks and delivered cost savings.
US-based online store with over three million shoppers
- Retail
AI multi-agent system helped a US online store handle over 5,000 daily support requests. The store used AI agents for ticket triage, categorization, and prioritization. This cut support request proce...ssing time by 4 times. First-response time improved by 75%. The store did not need to hire more support staff. AI agents ensured fast, consistent, and scalable customer support.
Syndigo's product information management (PIM) solution helped GS1 México improve product data accuracy and speed. GS1 México used Syndigo's customizable data models to meet the needs of different re...tail partners. The solution enabled quarterly product updates, better teamwork, and more efficient workflows. GS1 México saw a 50% improvement in product content accuracy, a 90% increase in speed to market, a 20% growth in sales, a 60% boost in product data accuracy, and a 20% reduction in product returns.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
Pipefy helped Casas Pedro automate its supply process. Before, managers and clerks manually tracked stock and sent requests by email. An AI tool improved demand forecasting, but errors and delays sti...ll happened. With Pipefy, the process became automated and visible. Out-of-stock rates dropped by 5%. Average storage time fell by 17%. Managers now spend less time on manual tasks and more on business activities.
Zapier helped Great Day Improvements automate over 500 daily SMS messages. The company used Zapier to send personalized texts, which improved customer experience and reduced reschedules. Automated SM...S reminders increased appointments by 41% and cut manual SMS outreach by 100%. Agents now focus on high-value work, saving time and boosting efficiency. Great Day Improvements saw more revenue per lead and better operational performance.
Optilyz helped Fressnapf increase revenue with second order and reactivation campaigns. The challenge was to turn first-time buyers into regular customers. Optilyz used targeted campaigns to motivate... customers to place a second order. The result was additional revenue for Fressnapf. The case highlights the value of direct mail and reactivation strategies in retail.
Bloomreach Affinity helped Sideshow launch campaigns in under 15 minutes. The marketing team used AI-powered automation to speed up campaign creation and boost efficiency. Sideshow saw a 2x increase ...in value per email delivered. 13.9% of email revenue came from Affinity, including $10,000 from one campaign. The platform made it easy to run fast, relevant campaigns for a global audience.
Lob Address Verification API helped B-Stock fix address errors for its online marketplace. Before Lob, B-Stock's support team spent many hours fixing bad addresses. Lob's CASS certified API checks ad...dresses as buyers enter them, using USPS data. This made B-Stock's deliveries more reliable and cut down on support time. B-Stock now saves time and money with fewer manual checks and higher delivery rates.
Dotdigital helped Neal’s Yard Remedies improve their cart abandonment email strategy. The company wanted better control and results from their emails. Dotdigital’s team set up automated, personalized... emails for abandoned carts. Neal’s Yard Remedies saw a 419% increase in revenue from these emails. Automation campaigns now make up about 25% of their email revenue each month.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
Cheetah Digital by Marigold helps Castorama move from product marketing to relationship marketing. Castorama uses a customer data platform to collect and use customer signals from stores and online. ...They send about 180 million emails a year with Cheetah Digital by Marigold. Campaigns are tailored to each customer, focusing on clear communication and consent. Automation and triggers help Castorama build closer customer relationships.
ScriptRunner helped Dehner automate IT processes across 135 stores and over 5,500 employees. The company faced slow, manual onboarding and complex script management. ScriptRunner enabled 75% faster e...mployee onboarding and saved over 500 working hours each year. Automation improved IT security, compliance, and allowed IT staff to focus on innovation. Dehner extended SAP SuccessFactors integration and achieved full process coverage with ScriptRunner.
Top Stories in Retail about adoption of {catgeory} software
EziBuy Limited
- Retail
ManageEngine helped EziBuy Limited solve key IT challenges. EziBuy faced problems with incident management, account authorization, and password management. ServiceDesk Plus, ADAudit Plus, and ADManag...er Plus automated IT processes and improved account and password control. The solution saved IT technicians time and made IT service more efficient. EziBuy now manages SLAs, templates, and approvals from one place.
Holistics helps Airfrov improve its eCommerce platform with data analytics. Airfrov uses Holistics to quickly access and analyze user data. This lets them spot new trends and avoid negative user expe...riences. Before Holistics, data extraction took three hours. Now, it takes less than ten minutes. Airfrov’s teams can respond to user behavior in real time and find new growth opportunities.
Jitterbit EDI helped Idea Village automate EDI workflows with Microsoft Dynamics GP. Manual data entry slowed operations and caused errors. Jitterbit’s solution removed manual steps and improved trad...ing partner relationships. Idea Village now has better customer experiences and more efficient order to fulfillment processes. The company eliminated manual processes and can scale more easily.
Logicbroker helped Riddle’s Jewelry automate orders and streamline dropshipping operations. The platform made it easy to connect with suppliers and manage eCommerce orders. Onboarding was fast, with ...80% of suppliers now live on Logicbroker. The team found the platform simple to use and support was strong. Riddle’s Jewelry no longer needs manual work for order processing, saving time and effort.
Qlik Data Integration, Qlik Data Analytics, and Qlik AutoML helped Empresas ADOC cut decision times from weeks to days. ADOC unified data from SAP, spreadsheets, and planning apps into BigQuery. Pred...ictive analytics improved supply chain and customer experience. Qlik dashboards boosted data literacy and fast access to insights. ADOC now reacts quickly to market changes and customer needs.
Qlik Data Integration, Qlik Data Analytics, and Qlik AutoML helped Empresas ADOC cut decision times from weeks to days. ADOC unified data from SAP, spreadsheets, and planning apps into BigQuery. Pred...ictive analytics improved supply chain and customer experience. Qlik dashboards boosted data literacy and fast access to insights. ADOC now reacts quickly to market changes and customer needs.
Jedox helped Accent Group speed up their budgeting process by 98%. Accent Group used to rely on Excel, which became unmanageable as they grew to over 400 stores. With Jedox, they completed 80% of the...ir budget model within a month. The new system made month-end reporting much faster and easier. Now, Accent Group can focus more on analysis and improving their financial operations.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
CleverMaps helped Albert, a leading food retailer, measure each store's true potential. Before CleverMaps, Albert struggled to analyze store locations quickly and accurately. The platform combined da...ta from many sources and used the Exposure Index to show the real potential of each store. Now, Albert can evaluate stores and market opportunities in seconds, not hours or days. This led to better sales network strategy and faster, data-driven decisions.
Retail Clients Speak: The Impact of deploying Email Marketing solutions
Vårdväskan
- Retail
Mailchimp helped Vårdväskan use personalization tools for their marketing. Vårdväskan wanted to improve their email campaigns and reach more customers. They used Mailchimp's email marketing and autom...ation features. As a result, Vårdväskan achieved a 30x return on investment. The tools helped them send the right message to the right people.
Emma email marketing helped Yumi Kim send beautiful, branded emails to their customers. They used automation for welcome, birthday, and re-engagement emails. The welcome email had a 61.6% open rate a...nd a 27.3% click rate. A re-engagement campaign increased their average open rate by 6%. Mobile optimization and social engagement were key parts of their strategy.
Kickbox email verification API helped PWT Group fix bad email data in their retail stores. They added Kickbox to their E-POS system. This let staff check and correct email addresses at the store. Bou...nce rates dropped by 15%. More customers joined the loyalty program. Customer service calls went down. The loyalty database got stronger and email became their best digital channel.
Inxmail Professional helps babymarkt automate personalized trigger emails for customers. The system sends relevant messages based on life events, like pregnancy or birthdays, and includes targeted vo...uchers. Each country manages its own mailings, but Germany approves all campaigns. The Inxmail voucher plug-in tracks codes and alerts staff when new ones are needed. This approach boosts customer loyalty and supports sales with timely, relevant offers.
Premier Pet Supply, a multi-location pet supply retailer in Michigan, wanted to increase brand awareness and customer loyalty. They partnered with LocaliQ to use a multichannel marketing strategy, in...cluding Search Ads, Display Ads, Listings Management, and Email Marketing. As a result, they achieved a 2x higher Search Ads CTR and a 55% higher email view rate than the industry average. The partnership also helped them grow from one to 13 store locations.
365 Total Protection Enterprise stopped spam and phishing for BoostGroup. The IT team saw less spam and fewer threats after switching to Hornetsecurity. Email encryption and user signatures became ea...sy to manage. The control panel gave a clear view of blocked threats. BoostGroup now has safe, smooth email and better productivity. The company values secure, confidential email for growth.
Campaign Monitor helps Birchbox send personalized email campaigns to promote beauty box subscriptions. Birchbox uses the email builder and personalization features to connect with subscribers. New cu...stomers get a welcome email that explains the service. Birthday emails with special discounts go to loyal subscribers. Birchbox reports better engagement and more loyal customers from these targeted emails.
Netcore Cloud’s Customer Engagement helped IGP, a gifting store, boost revenue by 432% compared to regular app push notifications. IGP used Netcore’s tools to engage customers during the festive seas...on. The platform enabled multi-channel marketing and personalized campaigns. IGP saw strong growth and improved customer engagement with Netcore Cloud.
Alphamed Group wanted to improve its sales order management by moving away from paper-based processes. They implemented a mobile field sales solution with UCS, starting with their Pharmaceutical divi...sion. The solution included route management, product organization, and fast order taking. Sales and delivery times were reduced from 24-48 hours to 6-8 hours. The success led to implementation in other divisions.
How Help Desk is Delivering ROI for Retail Leaders
EziBuy Limited
- Retail
ManageEngine helped EziBuy Limited solve key IT challenges. EziBuy faced problems with incident management, account authorization, and password management. ServiceDesk Plus, ADAudit Plus, and ADManag...er Plus automated IT processes and improved account and password control. The solution saved IT technicians time and made IT service more efficient. EziBuy now manages SLAs, templates, and approvals from one place.
Puzzel helped JYSK unify customer service across 21 contact centres in Europe. JYSK used Puzzel’s cloud platform and AI tools to handle over 3.5 million inquiries each year. Speech Analytics from Puz...zel identified call inefficiencies and improved agent training. JYSK achieved a CSAT score of 4.6 out of 5 for phone support. The solution let JYSK offer consistent, high-quality service in every market.
Giva HelpDesk helped Art.com track software quality issues and manage its IT help desk. Art.com needed a fast, easy-to-learn solution for its large team. Giva HelpDesk was set up in about a week. Emp...loyees learned it quickly with just one hour of training. The system delivered 100% uptime and a low total cost of ownership. Art.com uses Giva HelpDesk for bug tracking and IT support, and plans to expand its use.
Vitally helped Salesfloor, a customer engagement platform for retailers, solve problems with customer tracking and onboarding. Before Vitally, Salesfloor used fragmented tools and had trouble seeing ...customer data and product usage. With Vitally, they got a single platform to track customer health, automate data input, and log emails. This made onboarding faster and gave teams a full view of each customer. Salesfloor improved efficiency, gained better customer insights, and made it easier for teams to work together.
ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow processes. ServiceNow provided a single platform for all ...service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.
DigitalGenius helped YouGarden handle a big spike in customer service requests. The AI agent, Doug, managed 84% of 'where is my order' questions automatically. YouGarden resolved 59% of tickets and n...eeded 16% fewer outsourced agents during peak times. Without DigitalGenius, they would have needed to hire 4-6 extra staff. The team felt less pressure and gave faster answers to customers.
Next4biz CRM and CSM help Saat & Saat manage customer experience across sales, marketing, and service. The company uses SMS tracking, business rules, micro-segmentation, and data deduplication to tar...get campaigns and automate surveys. With Next4biz, Saat & Saat links notifications, manages complex systems, and delivers faster, more effective service. The solution lets them avoid marketing to customers with unresolved issues and track post-resolution loyalty. Staff use surveys and secret shopper visits to improve in-store experience.
OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer questions in real time through their website contact form. They... integrated the solution in just one day. The system automatically handled over 50% of customer inquiries each month. This reduced the workload for service staff and improved the customer experience across the online shop.
Wasp POS software helped NickyNicole, a children's fashion store, track inventory and manage sales. The owner wanted a system to see what sells without being at the register all day. Wasp's point-of-...sale solution let her track sales by item, vendor, color, and size. The system made it easy to print barcode labels and keep inventory data up to date. NickyNicole eliminated manual paperwork and reduced errors. The store now runs more smoothly and can compete with larger retailers.
Lytho helped Big Y Foods launch a new Express Fresh Market in downtown Springfield. Big Y used Lytho Workflow to manage over 50 campaign projects and onboard a new creative agency quickly. The platfo...rm enabled internal teams and partners to access brand guides and approved assets. This streamlined process led to a successful store opening, ending the area's 'food desert.' Big Y now uses Lytho's workflow steps for all major campaigns to boost efficiency and consistency.
DemoUp Cliplister helped POWER International automate video and 3D content curation. POWER International had trouble managing content for many stores in different languages. With DemoUp Cliplister, t...hey now collect and use content from top brands automatically. The solution saves time and supports multiple languages. In the first 8 months, POWER International saw strong results from this automation.
Deliety is a German e-commerce retailer with over 25,000 products. They needed a way to let customers search for products by color, but supplier images did not include color information. Deliety trie...d to build their own solution, but it was hard to handle products with more than one color. They used Imagga's API to tag product images with primary and secondary colors. This made color search possible and cut development time from a year to a day. The process now runs automatically and saves time for the team.
Iron Mountain Human Resources Solution helped a national consumer retailer automate HR processes. The company replaced outdated manual workflows with a unified digital platform. HR document processin...g became faster, more accurate, and easier to manage. The new system reduced human error and improved data security. Staff now focus more on people, not paperwork, thanks to streamlined HR automation.
MediaValet helped SONOS take control of their digital assets. SONOS struggled with a third-party asset library that was hard to search and did not scale. They had poor control and weak security for s...ensitive product information. After switching to MediaValet, SONOS improved asset access, boosted operational efficiency worldwide, and strengthened brand protection. The team now enjoys better oversight and control of their work.
Overcast HQ helped SOK Finland manage video content for Instagram. Before, SOK Finland had scattered video files and slow teamwork. Overcast HQ gave them a central video hub and AI tools for tagging ...and searching videos. Teams could work together in real time. SOK Finland cut time spent searching for videos by up to 90%. They saw a 50% increase in social media views and lower costs. One person can now make a recipe video in six hours without losing quality.
Elon needed a way to communicate their brand clearly to all stakeholders after a major rebranding. They chose Papirfly's solution to create a central hub for brand information. This allowed employees... easy access to brand details on various devices. The solution helped Elon maintain brand consistency across channels and manage display advertising. As a result, online sales increased by 100%, and collaboration between creative departments improved.
Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual inventory counts and ordering time. The team spends less ...time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
Mi9 Retail solutions help large retailers improve merchandising performance. Customers switched from legacy systems to Mi9's automated, integrated platform. They saw a 10% increase in revenue growth,... 20% better pricing administration efficiency, and 30% more efficient accounts payable invoice matching. Mi9 Retail delivers measurable business benefits and a high return on investment. The platform supports omni-channel operations and helps retailers optimize revenue and reduce costs.
Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual inventory counts and ordering time. The team spends less ...time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
NewStore helped Clarks upgrade its retail technology in over 500 stores across 13 countries. Clarks replaced old point-of-sale systems with NewStore’s cloud-based unified commerce platform. The rollo...ut was fast and on schedule, making store operations quicker and more reliable. Store associates adapted easily to the new system, improving customer service. Clarks now has a flexible, future-proof setup that supports growth and innovation.
NewStore helped Clarks upgrade its retail technology in over 500 stores across 13 countries. Clarks replaced old point-of-sale systems with NewStore’s cloud-based unified commerce platform. The rollo...ut was fast and on schedule, making store operations quicker and more reliable. Store associates adapted easily to the new system, improving customer service. Clarks now has a flexible, future-proof setup that supports growth and innovation.
Celerant’s point of sale software helped Buffalo Exchange, a 54-location consignment retailer, move from pen-and-paper to an automated system. The software tracks inventory, creates SKUs for unique i...tems, and keeps the business compliant with state tax laws. Buffalo Exchange now manages inventory in real time across all stores and can track sales and employee metrics easily. The system also helps prevent loss and streamlines bookkeeping. The business manager praises the partnership with Celerant.
Harvest Health Foods used ECRS' CATAPULT WebCart to boost e-commerce. Online baskets were 2.5 to 3.5 times larger than in-store baskets. Selling ad space to suppliers covered system costs. Implementi...ng WebCart was fast and easy. Clean data improved employee efficiency. E-commerce attracted new customers and increased loyalty.
Flipsnack helped Pandora move from printed PowerPoint catalogs to interactive digital catalogs. Store staff now use QR codes and barcodes to access product info quickly. This change made store operat...ions 3x faster. Customers can browse products on their own with digital catalogs. Staff spend less time searching and more time helping customers. The new system improved both efficiency and the shopping experience.
Docxpresso helped Carrefour move to fully digital contract management. Carrefour wanted to replace manual, paper-based workflows for hundreds of contracts. Docxpresso built a digital platform using c...ontract templates, Active Directory authentication, and integration with corporate databases. The solution included approval workflows, business logic, and eSignature integration. In less than five months, Carrefour switched to a digital system, gaining faster contract generation, fewer errors, better access, and cost savings.
A leading auto parts retailer managed 28 distribution centers and over 29,000 employees. They faced problems with decentralized data and frequent downtime. They used a new solution to centralize repo...rting and track downtime. The solution also gave real-time notifications and offline capabilities. As a result, they reduced downtime, improved efficiency, and set a new industry standard.
Bambuser helped Bangerhead, a Swedish beauty retailer, offer one-on-one video consultations for online shoppers. Bangerhead used Bambuser's digital clienteling to connect customers with beauty expert...s, creating a personal and engaging shopping experience. This approach led to a 69% conversion rate for video consultations. Customers returned for more sessions and bought more products per order. The video service made online shopping feel more human and built strong customer loyalty.
Lucidchart helps Flybuys Australia Limited share ideas and feedback across teams. The company uses Lucidchart to create detailed diagrams for complex solutions. Remote teams at Flybuys use Lucidchart... to collaborate and work with vendors in real time. The Confluence integration lets Flybuys keep all diagrams in one place for easy access. Lucidchart supports Flybuys in communicating solutions, improving teamwork, and maintaining clear documentation.
Elucidat helped Decathlon improve their elearning content. Decathlon used Elucidat to create engaging training for their teams. The platform made it easy to build and update courses. Decathlon saw be...tter learning experiences for their employees. The solution supported rapid elearning production and brand consistency. Decathlon benefited from simplified course creation and faster rollout.
ONLYOFFICE Docs helped Stellfeld & Ernst GmbH improve digital collaboration. The company used ONLYOFFICE with Nextcloud and Zimbra to share and edit documents. This setup reduced maintenance and inst...allation costs. All team members now use the same file formats and can easily work together. The integration made document creation simpler and cut down on software maintenance effort.
Qualtrics XM helped L.L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and through their call center. L.L. Bean aligned products and messagin...g to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
A national pharmacy chain wanted to improve service for over 170,000 customers each month. They started an automated phone survey program using IVR to collect feedback from customers after they conta...cted the Customer Care Center. The IVR asked about the service agent and the overall experience. The feedback was analyzed with the Qualtrics Insight Platform and combined with CRM data. This helped the pharmacy chain see the full customer experience and make better decisions to improve service.
Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction. Decathlon has over 1,600 stores in 69 countr...ies.
Feedbackly and the Emotional Value Index (EVI®) helped Stockmann measure and improve emotional experience for their customers. Stockmann faced challenges with traditional CX metrics like NPS and CSAT..., which did not give deep insights. With Feedbackly, they now track emotions at every customer journey stage using EVI® surveys. This approach gives them better data on what drives customer loyalty and conversions. Stockmann saw a positive impact on revenue and business growth by focusing on emotional experience.
Etos uses Mopinion to collect customer feedback on their website. They launched their webshop in 2019 and needed to understand new customer needs. Mopinion helps Etos gather feedback at key points li...ke checkout and after purchase. They use forms to measure customer effort and content usefulness. This feedback lets Etos improve their online shopping experience and keep their content up to date.
How Live Chat is Delivering ROI for Retail Leaders
Build-A-Bear Workshop
- Retail
Impero Connect helps Build-A-Bear Workshop provide secure remote support for in-store devices. The company needed to comply with PCI DSS, COPPA, Sarbanes Oxley, and the Privacy Shield Framework. Impe...ro Connect offers audit logs and multi-factor authentication. The solution supports both company and partner devices. Build-A-Bear can quickly troubleshoot device issues in stores.
FPT Shop used Subiz Live Chat to help customers faster. Before, their website had many questions that the comment feature could not handle quickly. With Subiz, FPT Shop answered all customer question...s in just 10 seconds. They used real-time chat, survey forms, and API triggers to manage chat flow. As a result, time on site increased and successful orders grew by 23%. Customers were happier with the fast support.
TEDi wanted to move from print marketing to digital messaging to reach more customers and keep their loyalty. Airy helped TEDi use Google’s Business Messages and Facebook Messenger to connect with ne...w and existing customers. Airy set up automations and ran targeted campaigns for TEDi. In 10 days, TEDi got 4,038 ad clicks and 2,752 newsletter subscriptions. The first Messenger newsletter had an 86% open rate and a 51% click-through rate. TEDi can now reach more people and promote store openings using messaging.
Gnatta chatbots and quick replies helped a major UK retailer automate customer care. The retailer used quick replies during a busy month to deflect over 10,000 messages in the first month. Automation... of 21% of interactions saved £58,000 in one month. Over five months, the retailer saved £118,000. The solution improved efficiency without hurting customer experience.
A major online musical instruments and pro audio equipment retailer
- Retail
Analytics Studio by LivePerson helped a leading online musical instruments retailer keep their call data safe and PCI compliant. The retailer needed to protect sensitive cardholder data without losin...g important customer conversation details. Analytics Studio used AI to scrub sensitive data from call recordings while keeping audio quality high. The retailer now uses call data to improve customer experience, coach sales engineers, and make better business decisions. They also monitor privacy permissions and analyze call data at scale.
an online retailer that specializes in selling outdoor gear and equipment
- Retail
SiteGlue AI's SmartChat agent helped an online retailer improve customer service and lead generation. The retailer's old chatbot could not understand natural language or route leads well. SiteGlue AI...'s integration with ChatGPT fixed these problems. The SmartChat agent gave accurate answers and sent leads to the right department. The business saw better customer service and more leads after using SmartChat.
Retail Clients Speak: The Impact of deploying Digital Analytics solutions
KKday
- Retail & E Commerce
Mixpanel helped KKday track user behavior across their website, mobile site, and app. KKday wanted to understand how users moved between platforms and improve their experience. With Mixpanel, they le...arned most bookings happened within 50 minutes, not days. They used this data to change their engagement strategy. KKday also improved their search box and checkout process. As a result, they saw 2x conversion rates at checkout and a 7.7% increase in click rate.
Anonymous leading online grocery retailer in Western Europe
- Retail
Piwik PRO Analytics Suite helped a leading online grocery retailer in Western Europe get ready for GDPR and improve their website. The retailer used Piwik PRO Consent Manager to collect visitor conse...nts in a GDPR-compliant way. They optimized their website, cutting steps to key goals by 35% and increasing newsletter signups by 17%. After improving the consent pop-up, the rate of users agreeing to data processing rose from 6% to 36%. The retailer tracked 350 sites and gained insights that improved local store marketing and demand forecasting.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.
Marin Software helped 4AllPromos improve Google Shopping campaigns. 4AllPromos used Marin for SKU-level reporting and call conversion tracking. Marin consultants restructured campaigns and enabled pr...oduct feed testing with SmartFeed. 4AllPromos saw a 30% increase in CTR and higher impression share. A/B testing of product titles led to CTR gains of 40-45%. SKU-level insights allowed better segmentation and reduced wasted spend.
Supermetrics API helped Kapten & Son, a fashion accessories retailer, overcome Looker Studio's technical limits. They moved marketing data into a warehouse, cleaning and structuring it for better ana...lysis. Reporting speed and analysis depth improved. The team now gets a more complete view of marketing and business performance. Supermetrics API also supports data quality checks and error detection.
A large national retailer improved its facilities management with Corrigo. The Corrigo interface reduced clicks, saving time on work orders. This efficiency helped the team manage 25,000 work orders ...annually. Managed Services maintained efficiency despite staff reductions. Corrigo allowed flexibility and cost savings for the retailer.
Squires faced challenges with paper-based routines that were time-consuming and costly. They needed to improve store operations and compliance. Squires implemented the Centre 360 mobile app to ensure... 100% compliance and operational efficiency. The app allowed staff to complete tasks digitally, reducing paper usage and costs by up to 70%. The 7-day planner and real-time reporting improved management efficiency, cutting travel costs by over 35%. The solution enabled Squires to manage more stores without additional staff, providing significant savings and improved customer service.
One of the most prominent retailers in the United States
- Retail
UltronAI computer vision technology helps a leading US retailer with over 4,000 locations. The retailer uses UltronAI to speed up check-out and reduce theft. The solution uses AI for product identifi...cation. Egen and UltronAI work with Carnegie Mellon University to bring advanced AI to real-world retail problems. The technology supports self-checkout, loss prevention, and inventory monitoring.
DispatchTrack helped Olimpica improve last-mile delivery. Before using DispatchTrack, Olimpica averaged 17 deliveries per vehicle. Now, they make 24 to 26 deliveries per vehicle. Their on-time delive...ry rate increased from 88% to 97%. The platform gave Olimpica real-time tracking, digital proof of delivery, and better customer communication. This made deliveries faster and improved customer satisfaction.
Fieldpoint field service software helped Creative Realities Inc. (CRI) solve problems from using three outdated systems after mergers. CRI needed to manage work orders, subcontractors, and billing in... one place. Fieldpoint's custom integration with WorkMarket let CRI upload work orders in batches, automate job templates, and manage subcontractors from a single system. This reduced manual data entry, sped up invoicing, and made the process more accurate. CRI now handles work orders, subcontractor selection, and billing faster and with fewer errors.
IZEA helped SHAMPOOHOTEL launch at Ulta Beauty. They worked with Gen Z beauty creators on TikTok and Instagram. The campaign showed off hydration, shine, and volume benefits. It sparked awareness and... inspired people to try the brand. The campaign beat beauty industry benchmarks. SHAMPOOHOTEL gained strong momentum in just eight weeks.
Heepsy helped Kiwoko, a leading pet brand in Spain, run its Summer Vibes influencer marketing campaign. Kiwoko worked with 100 influencers, mainly micro-influencers, who promoted summer pet products.... Influencers received product vouchers in exchange for posts and stories on Instagram. The campaign achieved 1,961,276 impressions, 82,556 interactions, and 4,091 clicks, far exceeding initial estimates. Consistency and careful influencer selection drove the campaign's strong results.
Titan wanted to find influencers with high-income audiences for their luxury products. Manual outreach and data collection made this hard and gave incomplete results. WordsWork, their agency, suggest...ed using the Qoruz platform. Qoruz gave detailed data on influencer audiences and helped with competitor analysis. This made influencer selection more precise and improved campaign results. Titan saved over 200 hours on data gathering and did not need a separate outreach team.
Spitche helped Decathlon boost its social media presence. Decathlon wanted more real customers as brand ambassadors and better user-generated content. Using Spitche, they got over 400 ambassadors in ...the first month. Organic reach on social media went up by 30%. Organic engagement increased by 40%. Ambassadors now drive 30% of all social media engagement. Decathlon's CEO says Spitche's gamification made engagement easy and grew brand trust.
Carro helped Gear.com grow its product catalog from 3,000 to 9,000 SKUs in one year. Gear.com used Carro to quickly add new products and categories with just a few clicks. Carro’s virtual inventory s...ystem let Gear.com avoid buying wholesale stock and focus on marketing. Brand partnerships became easier with Carro’s directory and communication tools. Gear.com aims to reach 15,000 SKUs by the end of 2022 using Carro.
Costcutter wanted to boost shopper engagement and attract new customers. They used the Playable platform to create a Valentine’s Day game called Spin the Bottle. The campaign let shoppers play for th...emed prizes and included a store finder button. On average, visitors played the game 1.8 times and spent 1.36 minutes engaged. 1,400 people clicked to find their nearest store. Costcutter also collected 6,000 marketing permissions from another game.
EchoInk helped Love's Travel Stops & Country Stores modernize employee training. Before, staff had to use a desktop in the manager’s office, making training hard to access and inconsistent. With Echo...Ink, employees got mobile access to training content. This led to a 91% adoption rate in two weeks, better learning retention, and lower turnover. Love’s saw improved customer satisfaction and could update training instantly across 450+ locations.
Hippo Video helped Goulet Pens improve customer support. Before, customers struggled to understand pen assembly through email. Hippo Video let the team send quick explainer videos. This made troubles...hooting easier and faster. Customers could see solutions right away. Adding short intro videos to emails built trust and engagement. Goulet Pens saw higher customer satisfaction and better support results.
Wavestore's video management software helped Burlington Coat Factory upgrade and standardize video surveillance across over 500 stores. The solution replaced outdated systems with a flexible, open pl...atform that supports both analogue and IP cameras. The new system improved loss prevention, reduced shrinkage by up to 90% in some stores, and enhanced productivity. Burlington also expanded use to distribution centers and a new headquarters, citing better safety, marketing, and operations outcomes.
Wipster helped REI speed up their video project turnarounds and review process. REI used Wipster to create high quality video content for their marketing. Their campaigns, like the 1440 Project, got ...over 3 million posts and strong user engagement. REI's videos reached millions, with 1.9 million followers on Facebook and Instagram. Their video strategy led to major awards and a big boost in brand love and social media presence.
Top Stories in Retail about adoption of {catgeory} software
Big Y Foods
- Retail
Lytho helped Big Y Foods launch a new Express Fresh Market in downtown Springfield. Big Y used Lytho Workflow to manage over 50 campaign projects and onboard a new creative agency quickly. The platfo...rm enabled internal teams and partners to access brand guides and approved assets. This streamlined process led to a successful store opening, ending the area's 'food desert.' Big Y now uses Lytho's workflow steps for all major campaigns to boost efficiency and consistency.
Readpeak helped Praxis, a leading Dutch home improvement retailer, boost engagement with native ads in the Netherlands. Praxis wanted to drive high-quality visits and purchases for spring outdoor mai...ntenance. They launched a native campaign focused on lawn care, using clear messaging and seasonal timing. The campaign achieved 18x higher purchase rate than display, 6x higher than social, 15x higher CTR than display, and 80% higher engagement rate. Praxis praised Readpeak for its user-friendly platform and AI-driven optimization.
IKEA worked with Social Native to use user-generated content (UGC) to boost engagement and conversion rates. They connected organic UGC to their products for a better shopping experience. IKEA is the... world's largest furniture retailer.
Arena Live Chat helped Vans build a strong online community for Channel 66. Vans used the tool to let customers connect and chat in real time during live music and culture events. The no-code solutio...n made it easy for Vans to boost engagement and keep their brand identity strong. Vans now hosts 100 monthly live music events and reaches customers in 97 countries. Arena Live Chat made it simple for fans to interact and stay connected with the Vans brand.
Arena Live Chat helped Vans build a strong online community for Channel 66. Vans used the tool to let customers connect and chat in real time during live music and culture events. The no-code solutio...n made it easy for Vans to boost engagement and keep their brand identity strong. Vans now hosts 100 monthly live music events and reaches customers in 97 countries. Arena Live Chat made it simple for fans to interact and stay connected with the Vans brand.
Boots UK needed to upgrade its digital infrastructure to handle increased online demand, especially during peak times. The company partnered with IBM Consulting to modernize its e-commerce platform u...sing IBM Cloud and Red Hat OpenShift. This transformation led to a 42% annual increase in digital orders and a 115% revenue growth over two years. The project was completed on time and within budget, with no incidents during the launch.
Vena helped Tanger Outlets cut their month-end close time by 50%. Before Vena, financial reporting was slow and manual, using Excel and PDFs. Vena automated workflows, integrated general ledger data,... and added audit trails. Year-end close dropped from three weeks to two. The tax team now saves a week per quarter. Training new users takes just 15 minutes. Vena's Excel-based platform improved efficiency and reporting for 145 users.
TaxCloud helped Music Direct cut tax compliance time by 90%. Music Direct, a retailer of high-end audio equipment, struggled with complex sales tax rules as they grew. Their previous solution, Avalar...a, had integration issues and poor support. Switching to TaxCloud and integrating with Ability Commerce made tax filing easy and fast. Now, tax management takes just one day a month instead of two weeks. Music Direct enjoys better support and simple multi-state compliance.
Stripe helped URBN, a global retailer with over 700 stores and $5 billion in annual sales, manage both online and in-store payments. URBN used Stripe's Payments, Elements, Link, Terminal, Sigma, and ...Connect products. The company consolidated all payment operations into one central system. Stripe delivered 99.999% uptime for URBN's payment infrastructure. URBN supports more than five brands using Stripe.
Holded helps AINA Joies, a handmade jewelry brand in Barcelona, manage their business. AINA Joies uses Holded for accounting, inventory, invoicing, and team management. The founder says Holded lets h...er balance work and family. Holded supports AINA Joies as they grow with three stores and a focus on personal service.
Retail examples of Driving Business Value with CPQ
Intertop
- Retail
Intertop used Competera's AI-driven pricing platform to improve its markdown strategy. The company managed 114 stores and 5 million SKUs. They replaced manual, blanket discounts with elasticity-based... markdowns. This led to a 2% profit margin increase and reduced repricing time to 15 minutes. Premium fashion brands saw an 18.2% sales surge and 14.4% revenue boost. Footwear brands achieved a 7.6% revenue boost and 10.3% gross profit increase.
Blue Yonder Order Management Microservices helped Walgreens keep its 30-minute order promise. Walgreens serves 9 million customers daily and manages over 200 million item and store combinations. The ...company needed real-time visibility and accuracy for online orders. Blue Yonder's solution improved order accuracy and efficiency. Walgreens is the second largest pharmacy store chain in the US.
BQool Advertising Management Services helped Craig Menard grow his Amazon business. Craig used BQool's AI-powered system to automate ad campaigns and manage budgets. He launched his brand, Bio 41 Odo...r Eliminator, with BQool's support. Sales tripled and Advertising Cost of Sale was cut in half. Craig spent less time on manual work and more time growing his business.
PROS Price Optimization and Management helped Direct Supply modernize pricing for over 500,000 senior living products. The company replaced manual spreadsheets with automated pricing workflows. Direc...t Supply empowered more than 200 inside sellers with smarter discounting tools. The solution improved pricing efficiency and managed millions of price records. Direct Supply and PROS have partnered for over eight years to drive pricing transformation.
Top Stories in Retail about adoption of {catgeory} software
National Retail Federation
- Retail
A2Z Events helped the National Retail Federation manage and grow its large event portfolio. Before A2Z Events, NRF used manual spreadsheets and multiple tools, making data management hard. With A2Z E...vents, NRF now manages about ten events yearly, covering 325,000 square feet and $25 million in transactions. The platform processes 1,000 speaker proposals each year and gives real-time reports. NRF can now access all event data in one dashboard, making operations easier and more efficient.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
QuestionPro's Research Suite helped LC Waikiki transform textile retail. LC Waikiki used surveys to measure customer satisfaction, brand perception, and loyalty. The company gained deep insights into... customer preferences and improved its offerings. QuestionPro enabled fast data analysis, helping LC Waikiki make quick decisions and optimize operations. LC Waikiki expanded into new markets and increased customer retention using data-driven strategies.
A New York diamond merchant faced challenges with excessive paperwork and inefficient processes in buying, processing, and selling jewelry. They needed a system to track workflow and manage inventory... and finances effectively. Algoworks provided a Salesforce-based solution, integrating hardware and financial systems, to automate their processes. This helped the merchant go paperless and enabled cloud-based workflow tracking, improving efficiency and reducing costs.
Goalplan helped Macforum improve employee engagement in their retail stores. Macforum faced problems with scattered data and slow reporting using old tools. With Goalplan, they now see performance da...ta in real time on any device. This made it easy for staff and managers to track goals and results. Macforum saved time, increased sales, and boosted team motivation. The company now has one tool for KPIs, competitions, and budgets, giving them a clear advantage.
Arcade helped Elite Wireless improve employee retention and motivation. The company used Arcade to run streamlined contests and reward staff with an internal token system. This led to a 10% increase ...in same-store sales and a 10% savings on sales incentives. Employees enjoyed faster reward payouts and a more engaging work culture. Elite Wireless saw measurable improvements in staff loyalty and business results after using Arcade.
AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% inc...rease in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.
Dynatrace helped Kroger simplify its complex hybrid multi-cloud IT environment. Kroger used Dynatrace's single agent and AI-powered automation to get full-stack visibility and fast, accurate answers ...about performance issues. The solution let teams work together using a common language and focus on innovation instead of troubleshooting. After deploying Dynatrace, Kroger cut support tickets from 700 to 7 per week in just one month. Kroger's IT teams now spend less time in meetings and more time improving customer experience.
Retail Clients Speak: The Impact of deploying SMS Marketing solutions
Benefit Cosmetics
- Retail
Medallia helped Benefit Cosmetics improve their retail customer experience. The case study highlights how Medallia's platform supports customer and employee engagement. Benefit Cosmetics used Medalli...a to collect feedback and manage customer interactions. The solution aimed to enhance satisfaction and loyalty in the retail sector. The results focus on better customer experience and operational improvements.
Sinch MessageMedia helped Oz Hair and Beauty use personalized SMS campaigns and two-way messaging. The goal was to create personal shopping experiences at scale across online and retail channels. The... solution improved customer engagement and conversion rates. Oz Hair and Beauty achieved a 38x ROI, a 12% click-through rate, and a 15% response rate.
ATX Auctions used EZ Texting to improve communication with customers. They increased their marketing campaign open rates from 3% to 100%. They also saw a 30% increase in new and returning bidder enga...gement. The SMS text message open rate and click-through rate reached 100%. This helped them navigate challenges during the pandemic.
Salesforce Service Cloud helped Beter Bed move from an order-driven to a customer-driven CRM strategy. Beter Bed wanted to improve customer experience and service quality. They worked with Gen25 to i...mplement Salesforce Service Cloud and integrate it with SAP. This made customer data easy to access and improved communication between teams. As a result, Beter Bed can answer customer questions faster and better understand customer needs. The company plans to use this data for future marketing and employee experience improvements.
Retail Clients Speak: The Impact of deploying Mobile Marketing solutions
home improvement retailer
- Retail
Comscore’s MMX Multi-Platform product helped a home improvement retailer analyze site overlap and deduplication metrics. The retailer wanted to show it had a large exclusive audience compared to othe...r home improvement retailers. Using Comscore’s data, the retailer found it reached a unique audience not seen by competitors. These insights helped the retailer create a pitch deck to show media buyers the value of its inventory.
RingCentral RingEX helped Lovisa fix its unreliable and insecure global telephony system. Lovisa needed a secure, cloud-based phone solution that could be deployed fast to stores worldwide. RingCentr...al was rolled out to 42 countries in just four weeks. The new system improved call reliability, security, and support for Lovisa’s 24/7 IT desk and customer service. The deployment was cost neutral and made IT support more effective for Lovisa’s global retail operations.
BrazeAI Canvas helped 24S boost sales with AI-powered personalization. 24S wanted to increase purchase frequency and first purchase rates but struggled with disconnected platforms. Using Braze, they ...launched eight personalized campaigns, including abandoned cart and back-in-stock alerts. The abandoned cart campaign drove a 35% increase in purchase conversion rate over 6 months. The back-in-stock campaign led to a 7% increase in add to cart rate. 24S also reduced tech costs and integration time by consolidating their tech stack.
CleverTap helped AJIO create hyper-personalized customer journeys and communication. AJIO used CleverTap's Journeys feature to deliver personalized omnichannel engagement at every stage, from sign-up... to reactivation. The platform enabled AJIO to send billions of tailored push notifications quickly and build targeted campaigns using real-time segmentation. As a result, AJIO saw a 4X increase in conversions, a 41% rise in customer retention month-over-month, and a 28% boost in reactivated customers.
Rallio Activate helped Pet Supplies Plus boost social media engagement. The platform enabled 3,395 team members to submit 173,513 images and videos. This led to over 2,541,965 social media engagement...s. Six pilot locations saw a 41% increase in local posts and an 816% rise in employee advocacy posts. Rallio's employee advocacy platform made it easy to collect and share hyper-local content.
IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.
Brandwatch’s Social Media Management solution helped Petstock manage over 90 social channels and 250 sites with a small team. Petstock needed to deliver high-quality, local content to a large audienc...e. Brandwatch enabled efficient community management, content scheduling, and risk mitigation. The team streamlined daily activities and delivered relevant content to diverse audiences. Petstock used Brandwatch’s Measure and Benchmark tools to track content performance and improve results.
Sociality.io helped Koçtaş improve their social media management. Koçtaş used features like Analytics, Competitor Analysis, and scheduling. The platform made reporting faster, cutting the process fro...m three hours to just 15 minutes. Koçtaş now shares data easily in meetings and manages posts more efficiently. This led to better team performance and strong growth in their online presence.
Mass Analytics helped a major retail chain reduce time spent on data preparation. The company faced challenges with complex and diverse data from many sources. 60% of their marketing mix modeling pro...ject time went to data preparation. Mass Analytics automated data processing. This let the team spend more time on high-value project work.
삼성SDS 데이터 결합 분석 서비스 helped B 리테일제조유통사 analyze customer purchase data and external sources like telecom and real estate. The company wanted to find new customer patterns and predict sales at each deal...ership. They combined pseudonymized customer data with telecom movement and real estate info. This let them spot weekend habits and competitor visits. They predicted sales by region and found areas with high potential for promotions.
Innervate helped Nordstrom modernize its ad creative strategy for the annual holiday sale. Nordstrom needed to scale creative production, improve targeting, and gain actionable reporting. The team us...ed Innervate's data visualization and creative automation tools to manage multiple creative versions and audience segments. Nordstrom went live with Innervate in just 14 days. The solution enabled fast onboarding and better campaign management during a critical sales period.
Forrester Decisions helped Ahold Delhaize define key cybersecurity metrics. The grocery company wanted metrics that matched its business strategy. Forrester guided the cybersecurity team to deliver t...he right metrics to internal customers. This support helped the team show its mission clearly. The partnership built a strong personal connection between Ahold Delhaize and Forrester analysts.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
Yext Classic Pages helped California Closets boost visibility and foot traffic for 1,655 designers across 182+ showrooms. The company faced challenges with manual updates to hundreds of location page...s using Wordpress. Yext enabled local franchisees to control and update their content easily. California Closets saw a 45% increase in SERP impressions for all web pages. The solution improved efficiency and kept content accurate and localized.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
CompleteFTP helped a nationwide supermarket chain replace its old Java-based system. The company needed to cut licensing costs and make its data transfers simpler and safer. CompleteFTP was installed... in thousands of branches. The solution used SFTP for secure updates and data collection. The new system reduced costs, improved reliability, and made the network easier to manage. The company praised CompleteFTP for its scripting, customization, and strong support.
Top Stories in Retail about adoption of {catgeory} software
Hudson’s Furniture + Mattress
- Retail
Birdeye helped Hudson’s Furniture + Mattress automate review and survey requests using AI and point-of-sale integration. The company switched from a basic reputation platform to Birdeye for better au...tomation and insights. With Birdeye, Hudson’s collected over 7,200 new reviews and improved their average rating from 4.5 to 4.7 stars. Staff now respond to reviews across 14 stores in just 15 minutes. The platform boosted review volume, survey participation, and digital reputation.
P&N Homewares used xSellco to grow their online furniture business. They started by selling ottomans and saw strong demand. Selling on Amazon and eBay helped them reach more customers in the UK and E...urope. They expanded their warehouse from 5,000 to 26,000 square feet. Good customer service and competitive delivery prices helped them stand out. They plan to expand to the US and invest in their website for more growth.
PowerReviews helped Home Outlet boost its ecommerce business during COVID-19. The company used ratings and reviews to improve customer experience and build trust. In the first 7 months, Home Outlet c...ollected 195 reviews with an average rating of 4.47 stars. The team used post-purchase emails and sweepstakes to increase review volume. User-generated content now drives marketing, customer service, and purchasing decisions.
Rex helped Carpet King improve customer follow-up after flooring installations. The company used Rex to ask for feedback and encourage online reviews. In six months, Carpet King more than doubled its... total number of reviews. The average star rating for all locations improved by almost half a star, with some locations gaining over a full star on Google. Rex made it easy to collect feedback and display recent testimonials on their website.
ProveSource helped D for Dog build trust with new customers using social proof notifications. D for Dog, a small family-run online retailer, faced challenges convincing shoppers to choose them over b...igger competitors. By adding ProveSource, they showed real customer reviews and recent purchases directly on their website. This increased trust and credibility for new visitors. As a result, D for Dog saw more sales and higher customer confidence.
Semcasting used AudienceDesigner and its Digital Activity Index to help a large grocery chain boost new debit card account signups. The chain wanted to target the best shoppers for its in-store debit... card using digital ads. Semcasting segmented audiences by digital activity, location, and demographics, then adjusted targeting in real time. The campaign generated 410 new account completions during the holiday season. The best results came from moderately engaged online users, not the most active ones.
Uniqode helped BBQGuys boost engagement by 1925% using dynamic QR codes in programmatic direct mail campaigns. BBQGuys needed better analytics to track and organize campaign performance. Their old QR... code platform made data organization hard and slowed workflows. Uniqode's robust analytics and easy-to-use platform solved these problems. The company also saw a 16% increase in month-over-month average order value.
Natterbox helped Sweaty Betty improve their phone network as they switched to Salesforce. Sweaty Betty needed a solution for remote agents and better integration. Natterbox provided seamless Salesfor...ce integration, strong call quality, and flexible licenses. Sweaty Betty's agents now work more efficiently from anywhere. Managers have better visibility with all call data in Salesforce. Sweaty Betty can make quick changes and get support when needed.
Genesys Cloud CX helped Majid al Futtaim deliver better customer experiences at scale. The company used AI-powered experience orchestration to connect with customers across channels. Genesys solution...s enabled more personalized and efficient service. Majid al Futtaim improved customer engagement and streamlined operations with Genesys technology.
Republic National Distributing Company (RNDC)
- Retail
Talkdesk helped Republic National Distributing Company (RNDC) centralize its inside sales and customer care teams. RNDC used Talkdesk for Salesforce to improve agent productivity by 50%. The company ...saved $17 million in annual expenses. RNDC gained better reporting and optimized resources. Features like call routing, workforce management, and quality management made customer care better.
Kroger used Tungsten AP Essentials and Coupa for seamless integration. This helped streamline invoice processing and reduce manual efforts. Kroger's team could focus more on value-add activities. The... solution enabled efficient process handling and reporting.
Vivint Smart Home wanted to lower the high cost and time spent on direct mail. They needed to make their mail process smarter and more efficient. They used PFL, which works with Salesforce Marketing ...Cloud, to automate and personalize their direct mail. Now, they only send printed letters to customers without email addresses. This change led to a 98% savings in print costs. Vivint can now track all communications in one place and use the saved money for other marketing efforts.
Salesforce Service Cloud and Marketing Cloud helped home&you cut customer service time in half. The company replaced many scattered tools with one system. They created a full customer database and st...andardized service processes. The solution let the customer service team work remotely during the COVID-19 pandemic. Marketing automation campaigns became possible and all activities are now monitored in real time.
Rithum helped DSW improve dropship operations. DSW wanted to offer more products online and needed a scalable platform. Rithum provided tools for vendor onboarding, order management, and supplier mon...itoring. DSW now keeps a nearly 100% fill rate year-round. They quickly onboarded 250 brands and 152 supplier connections. Rithum's insights helped DSW set and meet delivery standards, supporting growth and better customer experience.
SPS Supply Chain Performance Suite helped Mattress Firm improve customer experiences and operational efficiency. Mattress Firm needed to manage complex delivery methods and boost inventory and order ...visibility. They also wanted to increase productivity in distribution centers and ensure vendor compliance with EDI standards. SPS Commerce provided better supply chain visibility, leading to more reliable deliveries and higher customer satisfaction.
SPS Supply Chain Performance Suite helped Mattress Firm improve customer experiences and operational efficiency. Mattress Firm needed to manage complex delivery methods and boost inventory and order ...visibility. They also wanted to increase productivity in distribution centers and ensure vendor compliance with EDI standards. SPS Commerce provided better supply chain visibility, leading to more reliable deliveries and higher customer satisfaction.
Retail Clients Speak: The Impact of deploying SEO solutions
Beauty Retailer
- Retail
BrightEdge Autopilot helped a beauty retailer boost SEO results. The company faced limits from its website design, making it hard for Google to index content. Autopilot automated internal linking, mo...ving 2,043 non-brand keywords to page 1. The retailer saw a 308% increase in traffic from non-brand keywords. Pages with Autopilot links had better conversion rates and higher average order value. The retailer is expanding Autopilot to more site areas for added value.
Conductor helped BraunAbility improve their SEO and website strategy. BraunAbility moved from 10th to 1st place in their category. They grew leads by 24% in 8 months. The team fixed keyword cannibali...zation and improved the buyer’s journey. Conductor’s platform and training made website changes easier and boosted ROI, with payback in 6 weeks.
seoClarity helped The Sportsman’s Guide solve complex SEO challenges. The retailer faced limited resources and rapid growth, making SEO management hard. seoClarity’s platform improved productivity an...d efficiency. It turned large amounts of data into valuable business insights. The solution eliminated over 40 hours of manual work each week. The Sportsman’s Guide became more competitive and opened new opportunities.
SwipedOn helped Fujitsu General manage visitor and employee sign in at their Sydney office. Before SwipedOn, they struggled to track attendance and print visitor badges. SwipedOn made it easy to see ...who is on site, print ID badges, and run emergency evacuation drills. The system is simple to use and required no training. Fujitsu General now has better reporting and improved safety for staff and visitors.
A leading auto parts retailer managed 28 distribution centers and over 29,000 employees. They faced problems with decentralized data and frequent downtime. They used a new solution to centralize repo...rting and track downtime. The solution also gave real-time notifications and offline capabilities. As a result, they reduced downtime, improved efficiency, and set a new industry standard.
INSIDE helped Forever New bring their in-store experience online. The 'chat to a stylist' program lets sales associates help customers in real time. Stylists guide shoppers with exchanges and product... choices. This improved conversion rates and customer satisfaction. Forever New values INSIDE as a key part of their business.
Top Stories in Retail about adoption of {catgeory} software
O2 Germany
- Retail
O2 Germany used Facebook Posts and Facebook Messages to keep customers informed during the pandemic. They shared updates about store openings, closings, and COVID-19 measures. This helped customers f...ind stores and stay updated on services and promotions. O2 Germany launched over 1,300 campaigns. They saw a 283% increase in Facebook page impressions, a 117% rise in page views, a 172% boost in check-ins, and a 171% increase in redirects to physical stores.
Yext Classic Pages helped California Closets boost visibility and foot traffic for 1,655 designers across 182+ showrooms. The company faced challenges with manual updates to hundreds of location page...s using Wordpress. Yext enabled local franchisees to control and update their content easily. California Closets saw a 45% increase in SERP impressions for all web pages. The solution improved efficiency and kept content accurate and localized.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
MangoApps helped Superdrug, a health and beauty retailer with over 800 locations and 12,000 employees, replace their outdated intranet. Superdrug chose MangoApps for its easy-to-use design, strong co...mmunication tools, and support for multiple devices. The new system built a stronger sense of community and made it easier for teams to work together across locations. Employees now have a central place to find information while on the go. MangoApps improved how Superdrug communicates, collaborates, and shares knowledge.
Juphy AI helped Christiania Glasmagasin improve customer support for kitchen appliances. CG used Juphy’s AI Agent to answer product questions and automate support on their Shopify Plus store. In the ...first month, Juphy AI resolved 1,274 support cases and made 490 product recommendations, leading to 40 direct sales. The system saved over 130 hours of manual work and handled 85% of queries during the day and 15% at night. Special cases were routed to human agents, ensuring no customer query was missed.
MangoApps helped Superdrug, a health and beauty retailer with over 800 locations and 12,000 employees, replace their outdated intranet. Superdrug chose MangoApps for its easy-to-use design, strong co...mmunication tools, and support for multiple devices. The new system built a stronger sense of community and made it easier for teams to work together across locations. Employees now have a central place to find information while on the go. MangoApps improved how Superdrug communicates, collaborates, and shares knowledge.
LUISAVIAROMA used Twilio Segment to unify their customer data. This helped them improve their return on ad spend (ROAS) on Meta. The company also saw gains in process efficiency. Data unification mad...e their marketing more effective. The solution led to better results with less effort.
Top Stories in Retail about adoption of {catgeory} software
Walmart
- Retail
BN local social technology helped Walmart boost its local store presence on social media. Walmart associates used the custom-built app to create content and connect with local customers. The program ...had a 99% adoption rate across 4,700 US stores and 40,000+ users. This led to stronger consumer relationships and higher local store engagement. Walmart continues to advance the program and its technology.
Brastop wanted to increase revenue and improve their marketing. They used ROI Hunter's Product Performance Management platform. This helped them run dynamic campaigns and use better creative tools. T...hey fixed tracking issues and improved remarketing. As a result, Brastop saw a 305% increase in revenue, 243% more transactions, and a 155% higher return on ad spend.
Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.
Vivint Smart Home wanted to lower the high cost and time spent on direct mail. They needed to make their mail process smarter and more efficient. They used PFL, which works with Salesforce Marketing ...Cloud, to automate and personalize their direct mail. Now, they only send printed letters to customers without email addresses. This change led to a 98% savings in print costs. Vivint can now track all communications in one place and use the saved money for other marketing efforts.
Selah Vee is a sales associate at Forest River RV Medford. She saw that customers often forgot their favorite RVs after visiting. She used Covideo to send videos of their top picks. This helped custo...mers remember and share their choices. More customers came back and bought RVs after getting the videos. Selah uses Covideo every day and finds it very helpful.
locally-owned retailer (client of Bahakel Digital)
- Retail
Madhive helped a locally-owned retailer boost brand awareness using CTV advertising. Bahakel Digital managed the retailer’s programmatic media buying and partnered with Madhive for a brand lift study.... They used advanced audience targeting, including Spanish-speaking and mover segments. The campaign delivered a 19.8% increase in brand lift. 1.4 million brand lift surveys were delivered. The campaign showed significant lifts in aided awareness, ad recall, consideration, purchase intent, and familiarity.
Retail Clients Speak: The Impact of deploying Personalization solutions
Cellbes
- Retail
Cellbes wanted to get inactive customers to shop again. They used a Triggerbee popup to ask customers who had not shopped in 2 months to log in for a special offer. The popup had a 16% clickthrough r...ate. 20% of those who saw it logged in. This led to an 11% increase in repurchase rate.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
A premium department store used Simulmedia's TV+ platform to improve TV advertising. They reached 15 million people in their target audience. The campaign drove 1.2 million visits to their website. T...he store gained $173,000 in media value.
A national home furnishings retailer wanted to boost brand awareness and drive store traffic for Mother’s Day. They worked with Strike Social to run a YouTube CTV-first campaign using hyper-local tar...geting and creative messaging. The campaign focused on reaching high-intent shoppers in over 200 local markets. The results included a cost per view of $0.016, which was 47% lower than the $0.030 guaranteed CPV. The campaign also exceeded guaranteed view goals by 195% and achieved a 78% video completion rate after the 25% view point.
OSF Digital used Salesforce Loyalty Management to help Marks & Spencer expand their Sparks loyalty program to 25 markets. Marks & Spencer wanted to grow their business by building better customer rel...ationships and personalizing experiences. OSF Digital designed and launched the program, adding features like a 20% joining discount, exclusive perks, and special treats. The project improved customer engagement, increased revenue, and boosted sales. Marks & Spencer praised OSF Digital for their teamwork, flexibility, and fast response.
Snow Optimizer for SAP Software helped EDEKA DIGITAL save over €6.2 million in SAP license costs. The company faced high costs and inefficiencies from time-consuming license management and SAP audit ...preparation. With Snow Optimizer, EDEKA DIGITAL quickly deployed the solution and gained real-time visibility into license usage. Audit preparation time dropped from a month to minutes. User and IT asset management became much simpler and faster.
A Fortune 500 retailer used Tamr to clean and organize customer data. They found 40% duplicate records and improved data management. This helped them market better and improve customer service. The r...etailer now has a scalable system for data curation.
Progress Sitefinity Cloud helped Coborn’s combine four websites into one. The new platform made content updates 50% faster and let marketers work without IT help. Coborn’s used AI tools and Instacart... integration to improve online shopping. The solution gave a modern, easy-to-use site that is ready for future growth. Coborn’s now delivers a better digital experience for its customers.
Webtrends Optimize helped Halfords scale website personalisation. Halfords faced challenges with product discovery and limited onsite space for promotions. Guided Selling and Personalised Entry Page ...Experiences made it easier for users to find relevant products and offers. 80% of users now get personalised experiences. This improved user experience, boosted conversion, and reduced exit rates.
Glassbox helped Sainsbury's get better insights into customer journeys on their website and mobile apps. Sainsbury's used Glassbox to find and fix a problem where 47.7% of visitors left after a deliv...ery option. The solution improved user experience and reduced operational costs. Sainsbury's recovered $200,000 in lost revenue each quarter.
Bannerwise helped fonQ improve its Facebook Dynamic Product Ads. fonQ used Bannerwise to add branding and persuasion elements like free shipping and discounts. This made the ads more eye-catching and... on-brand. ROAS increased by 160%. Conversion rate went up by 106%. CTR improved by 34%. Order value rose by 26%. Bannerwise made fonQ's ads stand out and perform better.
Adspert helped Baby Sweets, a baby and toddler fashion retailer, improve their Amazon Ads performance. Baby Sweets faced challenges with time-consuming campaign management and reaching their ACOS goa...ls. Adspert automated keyword management and campaign optimization. In just over a month, Baby Sweets saw a 223% increase in conversions per day, an 11% boost in ROI, and saved 167 man-hours. The team praised Adspert for its automation and easy-to-use dashboard.
Powtoon helped Foot Locker upgrade training for 35,000 employees in 27 regions. Foot Locker replaced static paper materials with diverse, engaging videos. Powtoon’s character library let them reflect... employee diversity and create a common visual language. The L&D team turned binder content into bite-sized, animated micro-learning. Training now reaches 3,000 stores in 27 countries quickly, sometimes in just 1-2 weeks.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
Lucernex Lease Administration and Accounting helped Helzberg Diamonds replace its legacy lease system. The company consolidated all real estate data and processes into one platform. Helzberg went liv...e in 5 months, integrating nine systems and eliminating dozens of spreadsheets. The project finished on time and under budget. Helzberg reduced errors and future costs with this single-platform solution.
TuZwierzaki used the IdoSell platform to run their online store. They won the e-Commerce Polska Awards 2021. The case study discusses how TuZwierzaki started selling online and prepared to enter a ne...w market. It highlights key factors for success in e-commerce. The story shows how IdoSell supports online business growth.
LUISAVIAROMA used Twilio Segment to unify their customer data. This helped them improve their return on ad spend (ROAS) on Meta. The company also saw gains in process efficiency. Data unification mad...e their marketing more effective. The solution led to better results with less effort.
Front helped WizardPins manage customer service for their Shopify store. WizardPins needed to respond to custom order requests fast, but Gmail slowed them down. With Front, they reply in 15 to 30 min...utes, much faster than competitors. The Shopify integration lets them update orders right from their inbox. Front’s analytics help them track response times and improve processes. The team feels less stressed and more empowered using Front.
Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual inventory counts and ordering time. The team spends less ...time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.
Inmar’s Retail Media platform helped a leading e-commerce platform grow ad revenue by 400% year-over-year. The company launched a 1-click self-serve ad tool with AI-driven campaign suggestions and a ...full-funnel analytics dashboard. Over 60% of sellers used AI to optimize return on ad spend. Seller satisfaction reached 90%, and site sellers saw an average 50X ROAS.
Ibexa DXP helped Getzner move from a fragmented WordPress setup to a unified digital experience. Getzner faced problems with a complex digital landscape and a website that was not customer-focused. I...bexa DXP enabled a new site design, including a separate site for the African market and improved search features. The new platform made the site easier for customers to use and set the stage for future ecommerce. The MVP launch already outperformed the old WordPress site.
Cheetah Digital by Marigold helps Castorama move from product marketing to relationship marketing. Castorama uses a customer data platform to collect and use customer signals from stores and online. ...They send about 180 million emails a year with Cheetah Digital by Marigold. Campaigns are tailored to each customer, focusing on clear communication and consent. Automation and triggers help Castorama build closer customer relationships.
How Field Sales is Delivering ROI for Retail Leaders
Pepe Jeans India Limited
- Retail
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
Alphamed Group wanted to improve its sales order management by moving away from paper-based processes. They implemented a mobile field sales solution with UCS, starting with their Pharmaceutical divi...sion. The solution included route management, product organization, and fast order taking. Sales and delivery times were reduced from 24-48 hours to 6-8 hours. The success led to implementation in other divisions.
Slite helped Maison Baum manage global operations as they grew from a German startup to an international brand. The team used Slite to organize scattered documents into a single source of truth. This... made it easy for both internal staff and external contractors to find and use team knowledge. The solution improved onboarding for new hires and kept fast-moving operations documented and clear. Maison Baum now keeps project management and documentation in one place, supporting their rapid growth and complex workflows.
TechStyle FashionGroup had problems with slow search and disconnected information for their customer care team. They chose Lighthouse to fix these issues. The company trained all employees in just on...e hour using Lighthouse. Now, 100% of employees use the platform every day to access knowledge articles. This helped TechStyle improve customer service and save time, money, and resources.
Retail examples of Driving Business Value with Calendar
Marks & Spencer
- Retail
OSF Digital used Salesforce Loyalty Management to help Marks & Spencer expand their Sparks loyalty program to 25 markets. Marks & Spencer wanted to grow their business by building better customer rel...ationships and personalizing experiences. OSF Digital designed and launched the program, adding features like a 20% joining discount, exclusive perks, and special treats. The project improved customer engagement, increased revenue, and boosted sales. Marks & Spencer praised OSF Digital for their teamwork, flexibility, and fast response.
Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.
Top Stories in Retail about adoption of {catgeory} software
Lovisa
- Retail
RingCentral RingEX helped Lovisa fix its unreliable and insecure global telephony system. Lovisa needed a secure, cloud-based phone solution that could be deployed fast to stores worldwide. RingCentr...al was rolled out to 42 countries in just four weeks. The new system improved call reliability, security, and support for Lovisa’s 24/7 IT desk and customer service. The deployment was cost neutral and made IT support more effective for Lovisa’s global retail operations.
GoTo Connect helped Michael Murphy Home Furnishing upgrade from an old PBX system. The new cloud-based phone system gave them better reporting, analytics, and control over calls. Bytek IT Solutions m...anaged the switch for all seven stores and the head office. Customer service improved with shorter wait times and a calmer work environment. The company also cut telephony costs.
Retail Success stories in Driving ROI and Results using Project Management solutions
Pulse Of Prophets / Find Your Pulse
- Retail
Redbooth helped Pulse Of Prophets manage many projects with a small team. They needed a tool that was easy to use, mobile friendly, and supported project deadlines. Redbooth let them track time, add ...files, and manage tasks for multiple users. The search feature and updates made project management faster. The team found Redbooth valuable and easy to use for creating and delegating projects.
Airtable helped Jamjoom Fashion unify its supply chain and operations. The company achieved a 99.9% on-time delivery rate, even during the Red Sea shipping crisis. Airtable enabled a 12% cost reducti...on by optimizing inventory and reducing stockouts. Sales increased by 6% due to better product launch efficiency and inventory allocation. Jamjoom Fashion now has a single source of truth for product development and supply chain data.
Top Stories in Retail about adoption of {catgeory} software
A major online musical instruments and pro audio equipment retailer
- Retail
Analytics Studio by LivePerson helped a leading online musical instruments retailer keep their call data safe and PCI compliant. The retailer needed to protect sensitive cardholder data without losin...g important customer conversation details. Analytics Studio used AI to scrub sensitive data from call recordings while keeping audio quality high. The retailer now uses call data to improve customer experience, coach sales engineers, and make better business decisions. They also monitor privacy permissions and analyze call data at scale.
Assently helps Royal Design Group with e-signing for foreign contacts and agreements. Royal Design Group operates in over 13 markets and uses Assently for fast, flexible digital signatures. The servi...ce supports multiple signing methods, which is important since not all customers have BankID. This saves a lot of time for Royal Design Group. The company values Assently's quick support and service-oriented approach.
Retail Success stories in Driving ROI and Results using Endpoint Security solutions
Grailed
- Retail
Filestack helped Grailed, a peer-to-peer marketplace for luxury men's clothing, solve major image upload bottlenecks. Grailed switched from managing uploads themselves to using Filestack for seamless... file handling and dynamic image delivery. This change let them store one image and convert on the fly, saving time and money. Filestack's support team worked closely with Grailed, helping them scale to handle millions of images daily. The integration reduced technical debt and improved user experience.
Top Stories in Retail about adoption of {catgeory} software
Mister Spex
- Retail
Cognigy.AI helped Mister Spex, a leading online optician, improve customer service by automating phone interactions with an AI Phone Agent. The solution automated 88% of return label requests and ach...ieved a 70% caller verification rate. Mister Spex saved 30 seconds per call and increased intelligent routing accuracy to 96%. The AI Agent also automated 52% of 'Where is My Order' inquiries. These results were achieved within three months of implementation.
Retail Success stories in Driving ROI and Results using Event Management solutions
Just Mexico
- Retail
Eventtia helped Just Mexico manage over 100 events each year. Before Eventtia, Just Mexico struggled with poor attendance tracking, long check-in lines, and scattered data. Eventtia's platform gave t...hem real-time data, QR code check-in, and remarketing tools. Registration became fast and easy. The team could see attendance rates instantly and make quick decisions. The guest experience improved, and event ROI increased.
Retail Success stories in Driving ROI and Results using Affiliate Marketing solutions
Goorin Bros.
- Retail
Goorin Bros. used Refersion to improve their affiliate marketing program. They wanted to grow their online sales and reach more customers. Refersion helped them track affiliate performance and manage... payouts. As a result, Goorin Bros. saw better engagement and increased revenue from their affiliate partners. The platform made it easy to scale their marketing efforts.
Paylocity helped Nellis Auction manage rapid growth and streamline HR processes. Nellis Auction faced challenges with disconnected systems as their workforce grew from 200 to 900 employees. They need...ed a unified platform to support payroll and HR. Paylocity provided a one-stop solution that improved communication and efficiency. This enabled Nellis Auction to sustain expansion and strengthen their organizational culture.
ONLYOFFICE Docs helped Stellfeld & Ernst GmbH improve digital collaboration. The company used ONLYOFFICE with Nextcloud and Zimbra to share and edit documents. This setup reduced maintenance and inst...allation costs. All team members now use the same file formats and can easily work together. The integration made document creation simpler and cut down on software maintenance effort.
Payfacile helps Dimaluxe sell luxury products online. Dimaluxe wanted to make luxury goods more accessible. They use Payfacile to send payment links by email for cash or monthly payments. Customers c...an pay securely and easily from anywhere. Dimaluxe values the low cost and simple payment process. This makes it easy for clients to buy high-end items without debt.
Top Stories in Retail about adoption of {catgeory} software
Brother's Leather Supply
- Retail
Nutshell helped Brother's Leather Supply manage rapid business growth. The company struggled with spreadsheets as online orders and wholesale inquiries increased. Nutshell's CRM made it easy for the ...team to track customer interactions and train new staff. By 2016, Brother's Leather Supply became a six-figure business with 40% month-over-month growth. They now sell in over 25 stores, online, and at their own retail location.
Top Stories in Retail about adoption of {catgeory} software
1000Bulbs.com
- Retail
Invoca automated quality assurance helps 1000Bulbs.com score agent calls faster. The team used to spend two days on QA, now it takes just a few hours. Invoca AI scores calls, tracks agent performance..., and creates summaries for coaching. The team uses gamification to boost morale and reward top agents. Invoca improved call center efficiency and agent training for this retail leader.
Pobuca helped Vero SA, a leading supermarket chain in the Balkans, boost shopper sales. Vero used Pobuca to design a new channel for segmented discount coupons. The solution increased the use of targ...eted promotions. Brand manufacturers also joined to grow their sales and fund the new channel. This led to higher sales and better customer engagement for Vero.
Fixel helped Wolvestuff, an online retailer, target mid-funnel visitors who showed high engagement but did not add items to their cart. Wolvestuff used Fixel to score user engagement and identify top... prospects. They served Facebook Dynamic Product Ads to these users. This approach led to a 12X increase in return on ad spend (ROAS) for mid-funnel visitors. Fixel enabled Wolvestuff to reach and convert audiences they could not target before.
GLD wanted to better predict their marketing results. They had trouble linking marketing work to business decisions and budget. They used Rockerbox's Marketing Mix Modeling (MMM) to find the best mar...keting channels and test spending changes. MMM helped GLD's teams work together and use one set of data. GLD expects to save time, make smarter choices, and increase revenue by using MMM.
Talon.One powers THE ICONIC's new loyalty program, Front Row, across Australia and New Zealand. The program uses a level-based system with ICONS, a loyalty currency, to reward shoppers and unlock exc...lusive benefits. Over 50,000 customers helped design the program through surveys and focus groups. Existing customers are automatically enrolled and assigned status based on past shopping. THE ICONIC aims to deliver simple, personal value and drive customer engagement with Talon.One's loyalty platform.
Grammarly helped Nice Kicks improve the quality of their writing. Matt Halfhill, founder of Nice Kicks, wanted his blog to be approachable and easy to read. He used Grammarly to update old articles a...nd keep new posts clear and error-free. The tool made it easier for him to write for social media and connect with his audience. Nice Kicks now reaches millions of followers with better writing.
Azira and Nine Entertainment helped an Australian furniture retailer boost showroom visits. The campaign used Nine's 9Tribes segmentation and Azira's consumer behavior data to target luxury buyers. A...ds promoted a 50% summer sale and premium product quality. The campaign led to a 1.8% increase in showroom footfall and a 148 Attribution Lift Index, surpassing industry standards. 48% of the exposed audience was likely to visit showrooms.
Top Stories in Retail about adoption of {catgeory} software
Knowesis
- Retail
Knowesis used audience segmentation solutions for the retail and telco sectors. The platform offered easy setup, integration, and support. Knowesis received help with platform customization and campa...ign development. The solution aimed to improve customer targeting and campaign impact. No specific results or metrics are mentioned in the content.
Top Stories in Retail about adoption of {catgeory} software
Darmarsklep.pl
- Retail
Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.
Reward Gateway helped Welcome Break improve employee retention and reduce recruiting costs. Welcome Break used the discounts platform to offer better perks and communicate them to staff. The company ...saw a 17% drop in employee turnover. They also saved $170,000 on recruitment agency spending. More employees used the platform, with a 36% increase in spending on discounts. The focus on wellbeing and career growth supported these results.
Retail examples of Driving Business Value with Web Security
BiGDUG
- Retail
Lunio helped BiGDUG lower their cost of sale and save £18,266 in the first month. BiGDUG, a leading UK online retailer for warehouse racking and shelving, faced unpredictable paid search costs. They ...used Lunio to block invalid ad clicks and reduce wasted ad spend. After implementation, 4.77% of clicks were found to be invalid. The savings were re-invested into top campaigns, improving conversion rates and average order values.
Retail Success stories in Driving ROI and Results using Social Media Marketing solutions
Pet Supplies Plus - Retail
Rallio Activate helped Pet Supplies Plus boost social media engagement. The platform enabled 3,395 team members to submit 173,513 images and videos. This led to over 2,541,965 social media engagement...s. Six pilot locations saw a 41% increase in local posts and an 816% rise in employee advocacy posts. Rallio's employee advocacy platform made it easy to collect and share hyper-local content.
IKEA - Retail
IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.
Petstock - Retail
Brandwatch’s Social Media Management solution helped Petstock manage over 90 social channels and 250 sites with a small team. Petstock needed to deliver high-quality, local content to a large audienc...e. Brandwatch enabled efficient community management, content scheduling, and risk mitigation. The team streamlined daily activities and delivered relevant content to diverse audiences. Petstock used Brandwatch’s Measure and Benchmark tools to track content performance and improve results.
Koçtaş - Retail
Sociality.io helped Koçtaş improve their social media management. Koçtaş used features like Analytics, Competitor Analysis, and scheduling. The platform made reporting faster, cutting the process fro...m three hours to just 15 minutes. Koçtaş now shares data easily in meetings and manages posts more efficiently. This led to better team performance and strong growth in their online presence.