HIVO helped Foodies Market, a group of 13 IGA stores in Australia, centralize their digital assets and streamline brand management. The platform unified... branding, resource management, and creative workflows across multiple independently owned stores. Managers now use a single source of truth for product images, menus, and signage, saving time and improving brand consistency. HIVO's approval workflow and template design features made asset creation faster and ensured all content stayed on brand. This digital transformation supported Foodies Market's growth and improved operational efficiency.
Bynder helped Raymour & Flanigan save about 400 hours each week by automating 45 workflows. Nicole DeHaven led the project,... growing their digital asset library from 1,400 to over 1.3 million assets in three years. Custom API integrations connected Bynder to tools like Optimizely, Wrike, Adobe, and Figma. Teams now spend less time on repetitive tasks and more on creative work. The platform also improved asset discoverability and compliance with features like AI Search and face recognition.
Levi’s Footwear & Accessories
- Retail
- Very Large
San Francisco, USA
Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
Levi’s Footwear & Accessories
- Retail
- Very Large
San Francisco, USA
Levi’s Footwear & Accessories used Cloudinary to build a virtual showroom for wholesale buyers during the COVID-19 pandemic. The new platform... let buyers view 360-degree product images and videos, making online selection easy and interactive. Cloudinary enabled fast image and video loading, seamless integration with other business tools, and effortless scaling for seasonal spikes. The solution allowed Levi’s to upload 40,000 new images each season and quickly deploy new features like 360 spinners. This helped Levi’s keep B2B sales strong despite travel restrictions.
Canto helped Knog centralize digital assets for over 1,000s of retailers in 40+ countries. Before Canto, Knog's content was scattered... and hard to find. Canto's DAM gave teams and distributors fast, self-service access to approved content. Knog saw a 20% productivity gain and eliminated asset-related complaints. Consistent branding and easier access boosted sales and campaign speed worldwide.
Canto helped Knog centralize digital assets for over 1,000s of retailers in 40+ countries. Before Canto, Knog's content was scattered... and hard to find. Canto's DAM gave teams and distributors fast, self-service access to approved content. Knog saw a 20% productivity gain and eliminated asset-related complaints. Consistent branding and easier access boosted sales and campaign speed worldwide.
MediaValet helped SONOS gain control over 20,000 digital assets by replacing a makeshift DAM and traditional file sharing tools. SONOS improved asset... access, streamlined collaboration for 5,000 global users, and enhanced brand protection. The DAM enabled archiving of 80% of migrated assets, reducing duplication and search time. Custom permissions and metadata features ensured secure, compliant asset management. SONOS now maintains brand consistency and operational efficiency worldwide.
Life Fitness used Acquia DAM and portal applications to speed up product launches. Their small creative team managed and shared... all marketing content from one place. With Acquia DAM, they controlled access to assets and kept brand consistency. The portal let teams and partners get approved content fast. This helped Life Fitness reduce time to market for new products and work more efficiently.
STIHL SHOP used Brandkit to organize and share marketing resources across its dealer network in New Zealand. Before Brandkit, marketing... assets were scattered and hard to find. Dealers often waited for content or used outdated materials. With Brandkit, STIHL SHOP created a custom Brand Centre full of product photos, videos, ads, and templates. Dealers now access up-to-date marketing content easily, improving consistency and efficiency.
Colruyt Group used CHILI GraFx to transform marketing operations for 30 brands. The company faced complex creative workflows across 280... marketers and 1,500 campaigns each year. They introduced a new service model with co-creation, self-service, and bespoke project pathways. This allowed 80% of creative tasks for themed magazines to be handled independently, covering 25% of service requests. Automation covered 35% of recurring orders, and 40% of agency resources shifted to creative projects. The result was a big boost in efficiency and creative freedom.
Marvia helped ZEISS Vision Care automate local marketing for its network of opticians. ZEISS needed a way to let partners... create branded marketing materials easily. Marvia's portal gave opticians access to templates and a marketing shop. Opticians can now personalize brochures and posters while following ZEISS brand rules. The solution increased optician involvement and boosted conversion with personalized content. Over 278 users accessed 3960 assets and 70 templates.
House of Bruar used Globaledit to centralize its creative and marketing operations. The team replaced fragmented tools with one platform,... managing over 40,000 assets a year. Eight teams now work together in a single system, improving visibility and accountability. Asset status and feedback are tracked in real time, reducing manual handoffs. The platform supports product metadata, making assets searchable and actionable across teams.
Primark used Shuttlerock’s UGC 3D solution to launch new stores in Orlando and Detroit. The marketing team wanted creative content... that would stand out and drive engagement. Shuttlerock combined user-generated content with 3D models of Primark’s tote bag for a unique Reels campaign. The organic Reel reached 1.3 million views and 1.6 million people, with a 1000% higher reach than recent Reels. Paid media drove 3.5 million impressions and 489,000 engagements.
Curtsy used ImageKit to create personalized product banners for its marketplace. This helped users share products on social media, boosting... engagement and transactions. Over 30% of users posted these banners, increasing Curtsy's brand reach. ImageKit's real-time image transformations made integration easy and reduced cloud costs by over 50%. Curtsy improved user experience and kept expenses low with ImageKit.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Tesco used ContactPigeon’s omnichannel customer engagement platform to boost its online grocery business. The company launched the world’s first virtual... grocery store in South Korea, increasing online sales by 130% and new members by 76%. During the COVID-19 pandemic, Tesco’s online sales rose by 22% in 2020, with 1.3 million online orders in spring 2021. Tesco’s focus on customer service, logistics, and digital innovation helped it lead the UK grocery market and expand internationally. The Clubcard loyalty program and eCommerce website played key roles in customer retention and growth.
Connexity helped Sobrico grow ecommerce revenue while meeting strict cost of sale goals. Sobrico used Connexity's mix of advertising channels... to boost performance marketing. The partnership began in 2020 and led to several budget increases due to strong results. Sobrico consistently hit campaign objectives and ambitious cost targets. The collaboration encouraged Sobrico to invest more in digital marketing.
Klaviyo helped Stores-et-Rideaux. com boost e-commerce sales by using behavioral data. In less than a year, 76% of email-attributed revenue...came from automated flows. The share of e-commerce revenue from email rose from 15% to 26%. The team used Klaviyo for segmentation, automation, and reporting. They saw higher open rates and relied less on paid traffic.
ActiveCampaign helped L. G.R World boost e-commerce revenue by 143%. The company used email marketing automation and customer experience tools...to personalize messages and segment users. Integration with WooCommerce and Facebook Custom Audiences enabled targeted campaigns. L.G.R saw a 126% increase in transactions and a 9x return on investment. Over 25% of e-commerce revenue now comes from these automated strategies.
VredeVogel used Idukki UGC galleries on its online store from August 2025 to early 2026. The deployment featured two widget... placements with product tagging. The widgets generated 1.2 million impressions and reached 733,000 visitors. There were 92 add-to-cart events from the UGC galleries. Widget activity ended in January 2026.
GoGoGuest helped Freeport Village Station with Wi-Fi marketing and email marketing. The retail center used GoGoGuest's integrations to connect with... shoppers. These tools made it easier to reach customers and share updates. Freeport Village Station improved its marketing by using GoGoGuest's platform. The case highlights how digital marketing can help retail businesses grow.
Experiture helped a leading retail brand boost sales by 25% using personalized product recommendations. The brand improved customer retention by... 30% with targeted loyalty programs. Automated follow-up campaigns drove a 20% increase in repeat business. Experiture's omnichannel marketing platform unified email, SMS, and direct mail for consistent messaging. The brand overcame fragmented communication and built stronger customer loyalty.
Leading Asian online baby products retailer
- Retail
- Medium
Gamooga helped a top Asian online baby products retailer boost conversions by 3X. The company faced high cart abandonment and... low repeat purchases. Gamooga unified customer data and enabled personalized messaging across email, web, and mobile. Cart abandonment dropped by 2X, and repeat purchases doubled. Revenue per email increased 3X, and unique click-through rates rose 10X.
Tars chatbots helped Big Bazaar boost coupon redemption rates by 10x. Before using chatbots, only 8% of ad clicks led... to coupon claims. The team replaced forms with conversational landing pages. This made it easier for shoppers to get coupons. After the change, over 80% of ad clicks resulted in coupon claims. The new process turned more visitors into repeat customers.
Galeries Lafayette used PlatformX from Commanders Act to address a drop in consent rates caused by privacy regulations and ad-blockers. They implemented A/B... testing for consent banners and worked to reduce the impact of ad-blockers. In a few weeks, their consent rate increased by 25%. This helped them collect more accurate customer data. The solution focused on consent management and server-side data collection.
Fressnapf used optilyz to boost repeat purchases with targeted direct mail campaigns. The company focused on getting first-time buyers to... place a second order. They also ran reactivation campaigns to win back inactive customers. These efforts led to additional revenue and more regular clients. The case highlights how direct mail can drive customer loyalty in retail.
INTERMIX used Opal to improve marketing planning. Before Opal, teams struggled with email threads and missed deadlines. Opal gave them... one place to manage briefs, timelines, and content. Approval times dropped by 94%. Content build time was cut in half. The team now saves 15-20 hours each week. Campaign launches are 95% more likely to be on time.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Taximail helped Future Park Rangsit, a large shopping center in Bangkok, manage customer data and send newsletters easily. The platform allowed... the team to create emails without coding. This made email marketing campaigns faster and more convenient. Mobile device support ensured emails reached customers everywhere. Future Park improved its communication with shoppers using Taximail's tools.
Bird helped Matahari, Indonesia's largest retailer, boost conversion rates by 2. 5x using WhatsApp marketing. Matahari sent over 15 million...WhatsApp messages with a 98% delivery rate. The retailer achieved a 6.5% conversion rate, far above the industry average. Customers could chat directly with sales agents for product info. Bird's AI tools also helped Matahari detect and prevent spam. Matahari now plans to expand WhatsApp campaigns to more business areas.
Klaviyo helped Stores-et-Rideaux. com boost e-commerce sales by using behavioral data. In less than a year, 76% of email-attributed revenue...came from automated flows. The share of e-commerce revenue from email rose from 15% to 26%. The team used Klaviyo for segmentation, automation, and reporting. They saw higher open rates and relied less on paid traffic.
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Ecomail. cz helped Tomas Arsov boost e-mail marketing results. The brand saw a 58% increase in revenue from e-mail campaigns....Conversion rates doubled compared to other marketing channels. Ecomail.cz enabled better segmentation and campaign optimization. Tomas Arsov used automation and personalization to reach more customers. The e-shop improved its e-mail strategy and grew sales.
Litmus helped T. M. Lewin boost email engagement with a live polling campaign. The campaign let users vote for their...favorite look, showing real-time trending messages. This approach led to a 116% increase in click-through rate and a 12% rise in revenue. Average order value grew by 30%. The campaign also tripled competition entries and drove over 20,000 clicks.
Antique Archaeology uses Emma to connect fans of American Pickers with their retail stores. Email marketing helps them share stories,... promote new product lines, and drive store visits. They used Emma to launch their Two Lanes apparel line and Rustoration Lighting Collection. Their campaigns achieve a 30% open rate and a 20% click rate. Emma supports targeted campaigns and subscriber engagement for this popular tourist destination.
SARE helped an online beauty retailer recover over 11% of users who left the store without buying. The company used... SARE's marketing automation and recommendation system. This solution increased store turnover by nearly 5% within weeks. The team tracked user behavior and matched products to each shopper. The project improved engagement and visit duration.
ActiveCampaign helped L. G.R World boost e-commerce revenue by 143%. The company used email marketing automation and customer experience tools...to personalize messages and segment users. Integration with WooCommerce and Facebook Custom Audiences enabled targeted campaigns. L.G.R saw a 126% increase in transactions and a 9x return on investment. Over 25% of e-commerce revenue now comes from these automated strategies.
Carts Guru helped Chemix Lifestyle reduce shopping cart abandonment with automated campaigns. The retailer then used Carts Guru to send... promotional SMS campaigns. They spent $272 and generated $3,639 in revenue. The average ROI was 13x, with the best campaign reaching 27x ROI. Chemix Lifestyle added 8.5% to their bottom line using Carts Guru.
MailUp helped Maxi Sport connect in-store and online shoppers using email marketing. Maxi Sport used MailUp to collect user habits... and preferences. They segmented their database to send personalized messages. The same promotion was tailored for online or in-store shoppers. Integration with Magento and SMTP+ enabled real-time alerts for restocked items. This strategy increased conversion rates by 400% and reduced bounce rates.
IKEA used L-Soft's LISTSERV-based EASE service to manage email campaigns for a major promotion. Over 140,000 email notifications were sent... to customers, with more than 25% clicking through to the coupon site. Half of those downloaded the coupon, resulting in a 12%+ success rate. The campaign outperformed traditional methods. IKEA praised the solution's ease of use and mail-merge capabilities.
Epsilon helped Waitrose boost sales for a premium sourdough brand. The campaign used Waitrose first-party data to target food lovers... online and in-store. Offsite ads reached shoppers as they searched for meal ideas. The campaign achieved a 13:1 SKU ROAS and tracked over 19,000 in-store orders. 24% of orders came from new customers, expanding the brand’s buyer base.
CloudTalk helped Meble Furnio recover 37 missed leads and boost revenue by 4%. Before CloudTalk, missed calls went unnoticed, costing... sales. With CloudTalk’s Reporting & Analytics, the team built a custom report to track every inbound call. Now, no leads are lost and every call is followed up. The business gained full visibility into its sales funnel and improved customer support.
Contivio helped Freedom & Glory, the second-largest independent flag dealer in the U. S., automate customer conversations inside NetSuite. Agents...no longer type call notes by hand; transcripts and summaries appear automatically. Phone, chat, and email are unified, giving a single view of each customer. AI handles routine requests and quality scoring, freeing agents to focus on people. Leadership uses real-time analytics to track sentiment and improve service.
Eloquant helped King Jouet improve customer experience. King Jouet wanted to better manage customer service interactions and measure satisfaction after... each purchase. Eloquant provided contact center and satisfaction measurement solutions. King Jouet gained a clear view of customer satisfaction and improved internal processes. The company operates over 400 stores and employs 643 people.
Ozonetel helped BigBasket achieve 85% first-time resolution and 75% CSAT. BigBasket used Ozonetel’s omnichannel CX and CRM integration to answer... over 95% of calls within 10 seconds. VIP customers got even faster service, with 99.67% of their calls answered in under 10 seconds. Average handle time dropped from 5 minutes to 3.5 minutes per call. BigBasket scaled from 8 to 700 agents on the same platform, boosting agent productivity to 70%.
Nykaa used Elision's DialShree Solution to improve its post sales service and marketing campaigns. The solution included features like SMS... broadcasting, number masking, Click2Call, and CRM integration. Nykaa saw a 71% reduction in dropped calls and a 99.6% decrease in call waiting times. Call resolutions became 97.2% faster, and shopper experience improved by 93.8%. The company also achieved a 92.2% increase in ROI on marketing.
JYSK uses Puzzel’s Conversational Intelligence to improve customer service. AI-driven insights help JYSK spot trends and understand customer needs faster.... The solution supports agents and helps teams share insights across borders. JYSK aims for more personal, high-quality interactions with every customer. Real-time data helps them make smarter decisions and improve service quality.
Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with... MiVoice Business and MiContact Center. Over 120 customer-facing staff now use a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with... MiVoice Business and MiContact Center. Over 120 customer-facing staff now use a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
Talkdesk Copilot helped TireHub automate call summaries with 90% accuracy. The company now handles 2,500 daily interactions, saving 5,000 minutes... each day. Customer service reps spend less time on admin work and more time with customers. This improved both service quality and job satisfaction. Customers value the hybrid service model and the expertise of local reps.
Dialpad WFM helped Wolf & Badger automate scheduling for their growing customer support team. The company struggled with manual spreadsheets... as they expanded globally. Dialpad WFM introduced rotating shifts across UK, US, and New Zealand, improving coverage and efficiency. The platform unified shift schedules and increased transparency for over 30 agents. Wolf & Badger now plans schedules eight weeks ahead and supports team collaboration.
Blenders Eyewear used Aircall to improve customer support operations. Before Aircall, their team struggled with manual call logging and disconnected... systems. Aircall's Zendesk integration let them solve support tickets faster and transfer calls easily. The team now uses call recordings for training and context sharing. Aircall's metrics help them forecast staffing needs during busy seasons. This led to better customer relationships and more efficient support.
Facelift helped Roche Bobois manage social media for over 265 stores in 54 countries. The platform let them centralize content... creation and keep a consistent brand image worldwide. Teams could adapt posts for local markets while following global guidelines. Facelift improved collaboration and saved time by bringing all social media tasks into one tool. Roche Bobois now tracks results and adjusts strategy easily across all regions.
Hootsuite helped Apricotton, a small Canadian retail brand, boost sales by 108% in just two weeks. Apricotton used Hootsuite Analytics... to save 8 hours a week tracking social metrics. The team ran paid ads and created custom content for platforms like Instagram and TikTok. Their campaign reached 66,000 impressions across social channels. Apricotton learned to use social listening and analytics to grow their audience and sales.
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
Wayfair Professional used Dash Social to transform its B2B social media strategy. The team focused on human-centered content and community... building for interior designers. With Dash Social, they saw an 866% increase in video plays and a 2,757% rise in engagements on Instagram. Pinterest impressions jumped from 100K to 131M in one year. User-generated content and AI-powered insights helped drive brand loyalty and measurable business impact.
Taggbox helped Shop LC boost conversions by 200% using shoppable user-generated content galleries. Shop LC wanted to build trust and... inspire purchases by showing real customer content on their eCommerce site. Taggbox made it easy for Shop LC to collect and display authentic visuals from shoppers. The solution led to a 16% increase in average order value, 63% higher user engagement, and three times more conversions. Shop LC saw more clicks, more traffic, and more sales from their website visitors.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost its product review collection. The company saw a 150% increase in... total reviews and a 58% rise in native review submissions. Emplifi's syndication feature expanded catalog coverage to over 60%. Mobile review submissions reached 62% after adopting inbox submission. The Vitamin Shoppe valued Emplifi's support with regulatory compliance and personalized service.
GetintheLoop helped Hillside Centre boost brand awareness and customer engagement. The shopping centre used GetintheLoop to feature exclusive offers from... its retailers. Their offers reached 8.6 million views and got over 108,000 responses. More than 5,000 actions were taken by shoppers. Hillside Centre saw increased traffic and value for both retailers and shoppers.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
Life Fitness used Acquia DAM and portal applications to speed up product launches. Their small creative team managed and shared... all marketing content from one place. With Acquia DAM, they controlled access to assets and kept brand consistency. The portal let teams and partners get approved content fast. This helped Life Fitness reduce time to market for new products and work more efficiently.
Blueshift helped Tuft & Needle boost email revenue by 181% in one year. The company switched from a basic ESP... to Blueshift to use first-party data, AI, and advanced segmentation. They launched behavior-triggered campaigns like abandoned cart and product upsells. Tuft & Needle saw a 578% increase in traffic and a 17% rise in average order value. The team also increased automation workflows by 40% and segments by 180%.
Zeotap CDP helped Carrefour automate cart recovery for its eCommerce shoppers. The marketing team used real-time data to trigger personalized... recovery emails after cart abandonment. This new flow reactivated dormant customers and improved the online shopping experience. Carrefour unlocked new revenue from high-intent shoppers. The project showed that targeted automation can boost engagement and sales.
Vipino used Custobar and Shopware 6 to personalize wine recommendations for 100,000 customers. They connected customer data to create individual... profiles and send targeted emails. This led to a 22% increase in repeat buyers and 40% of total sales coming from email. Conversion rates for replenishment reminders rose above 30%. Customers now receive relevant offers, and unsubscribe rates dropped as communication became more personal.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Signature Hardware used a product finder quiz on Pinterest to boost engagement. The quiz matched users to home decor styles... and suggested products. 42,225 Pinterest boards were created for users. The campaign achieved a 73% click through rate and an 89% completion rate. Average engagement time was 58 seconds, over twice the benchmark. This approach helped shoppers discover their style and find matching products easily.
Galeries Lafayette used PlatformX from Commanders Act to address a drop in consent rates caused by privacy regulations and ad-blockers. They implemented A/B... testing for consent banners and worked to reduce the impact of ad-blockers. In a few weeks, their consent rate increased by 25%. This helped them collect more accurate customer data. The solution focused on consent management and server-side data collection.
The Very Group uses Celebrus to improve personalization, analytics, and fraud prevention. Steve Pimblett, CDO, shares how Celebrus helps them... understand customers better. This leads to better online shopping experiences. The solution builds trust and unlocks value for the retailer. Celebrus supports data-driven decisions for this large digital retailer.
CSG Xponent helped a major U. S. retail pharmacy chain boost prescription refills. The pharmacy used automated voice reminders and...self-service IVR to reach patients. Real-time checks reduced invalid and duplicate refill requests. The program delivered a 627% return over monthly costs. Over 43% of live-answer calls led to a refill, with 30 million outbound and 500,000+ inbound calls each month.
Kintegra helped BigBasket boost new customer acquisition and website traffic. The platform used AI-powered ad management and Social Frontier Pixel... to track user behavior and segment audiences. Kintegra launched targeted content marketing, including a recipe blog with instant purchase links. Automated keyword analysis and dynamic page creation filled content gaps. Results included 82% first-time unique users, double the sessions in 60 days, and a 15% drop in bounce rate.
Primark used Shuttlerock’s UGC 3D solution to launch new stores in Orlando and Detroit. The marketing team wanted creative content... that would stand out and drive engagement. Shuttlerock combined user-generated content with 3D models of Primark’s tote bag for a unique Reels campaign. The organic Reel reached 1.3 million views and 1.6 million people, with a 1000% higher reach than recent Reels. Paid media drove 3.5 million impressions and 489,000 engagements.
Zakcret Sports used Celtra’s Dynamic Product Ads to improve their online advertising. They wanted to boost click-through rates and purchases... during busy sales periods. With Celtra, they created custom ad templates that showed prices, brands, and special offers. This helped them stand out from competitors. As a result, they saw a 25% higher CTR and a 17% increase in purchases.
Bannerflow helped Boozt automate creative production for retail campaigns. Boozt now updates and localizes ads across Nordic markets from one... platform. 90% of creative output is managed by a single designer. The team saves time and adapts campaigns quickly for trends and peak sales. Bannerflow's feeds, templates, and analytics let Boozt scale campaigns without manual work.
Large Retailer (outdoor and work environments)
- Retail
- Large
MNTN Performance TV helped a leading retailer boost sales for seasonal products. The retailer wanted to increase both online and... in-store revenue during a key period. They used geo-targeted ads to reach valuable in-market audiences across the US. The campaign delivered a 13.9X return on ad spend, a $0.49 cost per visit, and a 4% visit rate. MNTN enabled measurable results with a limited branding budget.
Lunio helped BiGDUG, a leading UK online retailer, reduce wasted ad spend. BiGDUG faced unpredictable costs in paid search campaigns.... After implementing Lunio, they saved £18,266 in the first month. 4.77% of clicks were found to be invalid. Conversion rates and average order values also increased.
TrafficGuard helped Winni cut bot traffic by 62. 5% in one month. The platform blocked invalid clicks and filtered out...non-incremental engagement. Winni unlocked ₹107k in ad budget and doubled ROI in 30 days. Nearly 70% of non-incremental engagement was eliminated. About 200 new conversion opportunities appeared in two weeks. Winni improved campaign efficiency without raising spend.
Smartly’s Performance+ helped Emma Sleep boost Pinterest campaign results. Performance+ drove 28% of Pinterest revenue in November. Emma Sleep achieved... a 10.4 ROAS, beating their usual benchmarks. In Germany, Performance+ campaigns delivered 25% more revenue than business as usual. Smartly’s automation and creative tools enabled scalable, brand-consistent ads. Emma Sleep was the first to test Performance+ on Pinterest with Smartly.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Watsons used Insider's Predictive Ad Audiences to boost their Facebook ad performance during Singles Day. The company wanted to lower... customer acquisition costs and improve return on ad spend. With Insider, Watsons achieved a 50% increase in ROAS on Facebook. This helped them stand out in the competitive beauty and healthcare market. The solution supported millions of customers during a peak shopping event.
The Wood Veneer Hub used Attentive SMS to boost sales during Black Friday and Cyber Monday. They grew their SMS... subscriber list from 0.6% to 3.7% using targeted sign-up flows. Their SMS campaign achieved a 10.6% average conversion rate and a 48% increase in average order value. The program delivered a 358x ROI and drove 10% of November revenue. Segmentation and personalized messaging helped maximize results.
LoopMe used PurchaseLoop to help Lilly Drogerie boost in-store visits and sales. The campaign targeted users with personalized rich media... ads. LoopMe’s AI matched ad exposure with in-store foot traffic. Lilly Drogerie saw a 40% lift in sales and 73,000 new store visits. The campaign delivered 1.6 million impressions and won an IAB MIXX Award.
Infobip helped Alyasra Fashion use WhatsApp as a retail and marketing channel. Alyasra built a chatbot-guided shopping experience inside WhatsApp.... They used click-to-WhatsApp ads to add 1,500 new contacts from one campaign. WhatsApp marketing delivered a 30x tracked ROI, much higher than SMS. Delivery rates improved by up to 19 percentage points in key markets. Customer purchase frequency increased for two years in a row.
Mattress Firm used Vibes to launch their first SMS and RCS mobile marketing program. They wanted to grow their audience... and keep customers coming back. Vibes helped Mattress Firm send messages at the best times using AI-powered tools. SMS subscribers showed higher purchase rates and frequency than non-SMS customers. Mattress Firm now sees mobile messaging as a key way to drive business growth.
OneSignal helped Evino boost revenue by 12% using push notifications. Evino sent daily and personalized push messages to over 600,000... customers. Push notifications drove 1,800 orders per week and 8% of total revenue. Web push added another 3-5% of monthly revenue. Personalization increased click-through rates by up to 50%.
Upstream's mobile marketing platform helped Jogê, a Brazilian online lingerie retailer, boost sales. Jogê used SMS campaigns and pop-up opt-ins... to collect 14,000 phone numbers in two months. The brand saw a 5.5% opt-in rate and a 20% increase in average order value. Automated SMS reminders reduced cart abandonment and drove 9.74% of total online sales. Jogê achieved a 25x ROI within the first two months of using Upstream.
Leroy Merlin used InAppStory to boost engagement in its retail app across France, Poland, and Italy. In France, stories improved... service clarity and loyalty program understanding, with read rates up to 69% and CTRs as high as 1.85%. In Poland, short, value-driven stories drove the highest click-through rates, peaking at 9% during promotions. Italy saw strong seasonal engagement, with daily click conversion rates reaching 30.2%. Stories helped users navigate complex categories, discover products, and respond to promotions, making the app more dynamic and user-friendly.
Helzberg used Proximic by Comscore’s ID-Free Predictive Audiences for their 2024 Holiday campaign. They wanted to boost brand awareness and... improve omnichannel performance. Wpromote chose audience segments like Gift Givers and Holiday Shoppers to target ads. Helzberg compared Proximic’s solution to other ID-free targeting partners. Proximic’s audiences beat Helzberg’s KPI benchmarks, delivering better CPMs and stronger customer engagement.
Boardriders unified loyalty and promotions for brands like Roxy and Quiksilver using Talon. One. The company needed a loyalty program...that worked across multiple brands and countries. Talon.One let them combine loyalty and promotions in one platform. Boardriders launched the new system in six months. Now, they can quickly create new campaigns and offer more rewards, including VIP passes and event perks.
CustomerGlu helped Purplle boost sale revenue by 400%. Purplle used gamification campaigns like scratch cards and spin the wheel before... a major sale. The campaigns increased add-to-cart and purchases by 8.8%. View cart and add products actions rose by 33.2%. Purplle's marketing team used CustomerGlu's no-code dashboard to launch these campaigns quickly. Real-time analytics let them personalize rewards and improve engagement.
Movylo helped Vivai Busatta, a plant and flower retailer in Vicenza, turn occasional buyers into loyal customers. The business used... Movylo to build a segmented contact list and send automatic seasonal reminders. Targeted campaigns promoted gift ideas for holidays and special events. After each purchase, customers received care tips and exclusive offers. This approach increased repeat visits and sales throughout the year.
Ipanema Indonesia wanted to grow its membership base and better understand its customers and resellers. They partnered with Tada to... launch a digital membership program across 10 stores. The program included referrals and a rewards system to boost repeat visits and attract new shoppers. As a result, Ipanema achieved a 2.5x return on investment. The digital loyalty program helped them target customers more efficiently and offer a unique shopping experience.
Paytronix helped Pump & Pantry launch the 'Pumped Up Rewards' loyalty program. In the first year, over 20,000 new members... joined. The program included fuel discounts and tracked rewards in one place. The launch coincided with a 50th anniversary sweepstakes. Pump & Pantry saw increases in visits, spend, and customer frequency. The Paytronix platform enabled seamless integration and campaign management.
The biggest shopping mall in the North-East region of Singapore
- Retail
- Large
Singapore, Singapore
Placewise helped the biggest shopping mall in Singapore’s North-East region launch a new rewards loyalty program. The mall started with... no existing customer base on the new system. Placewise used targeted social ads, email, SMS, and in-mall events to drive app signups. The campaign led to a $1.6M increase in spending. Daily sign ups rose by 252%, and members grew by 152%. Fashion and accessories revenue increased by 43%.
La Redoute used Stripe to replace its old payment systems. Stripe Payments and the optimized checkout suite let La Redoute... add new payment methods in just a few clicks. This helped La Redoute grow in new markets and made checkout easier for customers. After adding Apple Pay and Google Pay, conversion rates rose by 2% in two weeks. Stripe Radar and 3DS support kept fraud low and authorization rates above 98%. Stripe Sigma gave La Redoute a single view of all transactions, saving staff time and boosting efficiency.
Epsilon helped Waitrose boost sales for a premium sourdough brand. The campaign used Waitrose first-party data to target food lovers... online and in-store. Offsite ads reached shoppers as they searched for meal ideas. The campaign achieved a 13:1 SKU ROAS and tracked over 19,000 in-store orders. 24% of orders came from new customers, expanding the brand’s buyer base.
Bynder helped Raymour & Flanigan save about 400 hours each week by automating 45 workflows. Nicole DeHaven led the project,... growing their digital asset library from 1,400 to over 1.3 million assets in three years. Custom API integrations connected Bynder to tools like Optimizely, Wrike, Adobe, and Figma. Teams now spend less time on repetitive tasks and more on creative work. The platform also improved asset discoverability and compliance with features like AI Search and face recognition.
KrisShop used Outbrain to boost online sales. They wanted to find a new channel beyond search and social. Outbrain’s Conversion... Bid Strategy helped KrisShop target add-to-cart and checkout actions. Retargeting brought users back to finish shopping. In one month, KrisShop tripled online sales and cut CPA by 48%.
The Perfume Shop used Dot. vu to launch a Love Calculator campaign before the royal wedding. The interactive calculator let...customers enter names to get a love score and product recommendations. Over 300 visitors engaged with the experience in just 10 days. The campaign entertained shoppers and promoted selected products. Customers could share results on Facebook, boosting campaign reach.
Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
Shopping Arena Salzburg uses Streamchartz to collect and display social media posts from over 60 shops and restaurants on its homepage. This solution helps... the mall keep visitors updated with the latest news and offers. It saves time on website content creation and boosts engagement. The social wall encourages user-generated content and increases conversion rates for the shopping center.
Praxis used Readpeak to promote spring products with native ads focused on lawn maintenance. The campaign targeted Dutch homeowners with... practical, seasonal advice. Praxis saw an 18x higher purchase rate than display intent and a 6x higher rate than social intent. Click-through rates were 15x higher than comparable display campaigns. Engagement rate increased by over 80%. Praxis valued the platform’s user-friendliness and AI-powered creative optimization.
Leroy Merlin used InAppStory to boost engagement in its retail app across France, Poland, and Italy. In France, stories improved... service clarity and loyalty program understanding, with read rates up to 69% and CTRs as high as 1.85%. In Poland, short, value-driven stories drove the highest click-through rates, peaking at 9% during promotions. Italy saw strong seasonal engagement, with daily click conversion rates reaching 30.2%. Stories helped users navigate complex categories, discover products, and respond to promotions, making the app more dynamic and user-friendly.
Room & Board used BL. INK link management to track every customer interaction. They integrated QR codes and shortened URLs...into marketing materials. This helped them analyze which campaigns led to purchases. BL.INK automated link creation and fixed broken links in real time. Room & Board saved 7% of their digital ad budget. The marketing team gained credibility with precise attribution data.
Tortuga used Fairing to improve marketing attribution and optimize spend. Fairing's post-purchase surveys revealed that only 1% of customers first... heard about Tortuga from their blog, leading to a shift in marketing focus. Affiliate content was found to drive 49% of business, resulting in a 74% year-over-year increase in affiliate sales. Nearly 20% of customers came from word-of-mouth referrals, helping Tortuga adjust pricing and promotions. Fairing data also guides Tortuga's future product development based on customer feedback.
Coles used quantilope's Better Brand Health Tracking to shift from a brand-focused to a consumer-focused approach. The platform helped Coles... understand shopper motivations and mental availability, not just physical availability. Coles identified key category entry points that drive shoppers to their stores. The solution provided actionable insights for brand health tracking. Coles gained a new way to think about their customers using quantilope's platform.
UserTesting helped Vistaprint find user experience gaps on their redesigned product page. After a new visual design, Vistaprint saw a... 16% rise in page exits and a 68% increase in navigation link use. UserTesting contributors identified that the new layout made it harder for users to skim and required extra steps. Vistaprint reverted to a text-based design, restoring engagement to previous levels. The platform enabled quick, actionable feedback for better web usability.
Attest helped Blank Street track brand performance and run fast, global research projects. Blank Street used Attest to measure marketing... effectiveness and validate strategy. The platform’s visual reporting and global reach made insights easy to share and act on. Blank Street gained clarity on brand metrics and could test new markets quickly. Attest’s support team enabled Blank Street to move fast and inform key business decisions.
Indigo used Alida to launch the Indigo Innovators community, a private digital space for customer feedback. This helped Indigo get... fast, actionable insights and test new product concepts before launch. Survey engagement exceeded benchmarks, and customer input now shapes product assortment, store design, and marketing. Indigo can now gather real-time feedback and include customer voices in business decisions. The result is stronger customer relationships and better-informed strategies.
Michaels used Recollective to run a 3-day online research community for a new in-store prototype. The team needed fast, targeted... feedback from select customers across three stores. Recollective enabled quick screening, onboarding, and data collection within a tight 10-day window. The platform let Michaels gather high-quality insights from 45 pre-screened participants. Real-time visibility and tailored questions improved the research process and results.
Kroger used Betterworks to align its manufacturing facilities. The company wanted to improve performance management. Betterworks helped Kroger set goals... and track progress. The solution supported feedback and engagement. Kroger unified its talent profiles and improved talent transformation.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
How Help Desk is Delivering ROI for Retail Leaders
Art.com
- Retail
- Large
Emeryville, USA
Art. com used Giva HelpDesk to manage its IT help desk and track software quality issues for its e-commerce site....The solution was set up, customized, and deployed in just one week. Employees could log service requests through a self-service web portal. Art.com reported 100% uptime and found the system easy to learn, with only one hour of training needed. Giva HelpDesk delivered enterprise-class features at a lower total cost of ownership.
OTRS helped Bemol Digital automate 100% of its ticket workflow. The company manages about 5,900 tickets each month across 15... business units. Before OTRS, tickets often got stuck and customers were frustrated. Now, requests move smoothly from creation to resolution. OTRS removed a bottleneck that left 500 tickets waiting. The team saves time and service quality is higher.
Replyco’s helpdesk software helped Direct Plants, a UK gardening supplier, manage customer service across Amazon, B&Q, and the Range. Spark Sales Online... provided tailored eCommerce services and SEO optimization. This improved customer satisfaction and product visibility. Operations became smoother with centralized inbox management and better stock control. Direct Plants saw higher sales and more positive reviews.
JYSK uses Puzzel’s Conversational Intelligence to improve customer service. AI-driven insights help JYSK spot trends and understand customer needs faster.... The solution supports agents and helps teams share insights across borders. JYSK aims for more personal, high-quality interactions with every customer. Real-time data helps them make smarter decisions and improve service quality.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost its product review collection. The company saw a 150% increase in... total reviews and a 58% rise in native review submissions. Emplifi's syndication feature expanded catalog coverage to over 60%. Mobile review submissions reached 62% after adopting inbox submission. The Vitamin Shoppe valued Emplifi's support with regulatory compliance and personalized service.
Gnatta helped a major UK retailer automate customer care using chatbots and social media quick replies. In one month, the... retailer saved £58,000 by automating 21% of customer interactions. Over five months, total savings reached £118,000. More than 10,000 messages were deflected in the first month. The solution improved efficiency during the busiest season without hurting customer experience.
Flybuys Australia Limited uses Lucidchart to improve team communication and collaboration. The company creates detailed diagrams to explain complex solutions... and share ideas across teams. Lucidchart helps Flybuys work faster, especially with remote teams and vendors. The platform provides a single source of truth for architecture and design documentation. Using Lucidchart, Flybuys supports its rapid growth and serves over 8 million members.
Publitas digital lookbooks helped The Rug Company cut catalog costs by 87. 7%. The company moved from print to digital,...making sales meetings more interactive and engaging. Their sales team now uses digital lookbooks with embedded videos and custom overlays to show products to trade clients. The new approach led to 13,811 product views and a 12.45% clickthrough rate. The Rug Company improved client engagement and brand perception with this digital solution.
Figma helped Flipkart cut design and launch cycles from 4. 5 months to 45 days for Flipkart Minutes. Teams across...B2C and B2B use Figma for collaborative design, prototyping, and developer handoff. Figma Enterprise improved onboarding and secure collaboration with partners. Flipkart’s design systems now support 11 languages and multiple brands. Internal plugins boosted design efficiency by up to 80%.
Ulta Beauty wanted to boost brand awareness among shoppers at competitor stores. Acast built a branded podcast series using five... beauty podcasts from their network. Each podcast focused on a different pillar of Ulta Beauty's skin platform. The campaign led to a 95% increase in brand awareness and a 45% rise in purchase consideration. Scores for ad relevance and energy exceeded industry benchmarks.
Allbirds used simple information architecture to organize their e-commerce site. They grouped products by gender first, then by product type.... Their site includes clear information pages like shipping, returns, and FAQs. This structure helps customers find products fast and answers common questions in under 30 seconds. The approach supports a smooth checkout and boosts SEO for key product pages.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
The Wood Veneer Hub used Attentive SMS to boost sales during Black Friday and Cyber Monday. They grew their SMS... subscriber list from 0.6% to 3.7% using targeted sign-up flows. Their SMS campaign achieved a 10.6% average conversion rate and a 48% increase in average order value. The program delivered a 358x ROI and drove 10% of November revenue. Segmentation and personalized messaging helped maximize results.
SimpleTexting helped Year Round Brown boost revenue by 20% during its biggest sale of the year. The retailer used SMS... and MMS campaigns to alert customers about a delayed sale and promote special offers. Text messages reached customers quickly and drove engagement, with many responding to book appointments or ask questions. MMS messages with visuals increased interest in tanning services. The marketing team credits text promotions for the 20% revenue increase despite COVID-19 challenges.
Greats. com used SlickText’s SMS marketing platform to grow their subscriber list. They gathered 6,397 qualified opt-ins between July 2014...and April 2015. The team used website widgets and banners to promote sign-ups, offering a $10 coupon as an incentive. In one month, they collected 638 new subscribers. SMS campaigns helped Greats.com sell out new footwear quickly and build stronger customer connections.
EZ Texting helped ATX Auctions boost their marketing campaign open rates from 3% with email to 100% using SMS. The platform enabled... real-time notifications for auction winners, improving communication during the pandemic. ATX Auctions saw a 30% increase in revenue, bidders, and engagement across 26 locations. Text marketing became a key part of their strategy, replacing slow email responses. Customers now get instant updates and engage with the auction house in real time.
Bhumi used SMS marketing to boost customer engagement and revenue. The company saw a 20% increase in revenue after sending... SMS campaigns to over 100,000 customers. Site visits and conversions also improved. SMS campaigns were quick to create and easy to schedule, even during busy times like Black Friday. Bhumi found SMS more effective and cost-efficient than email and paid ads.
FireText helped UK Custom Plugs boost conversions with SMS marketing. The company wanted a fast, affordable way to reach young... customers directly, beyond social media. They used SMS to send exclusive promotions to past buyers. A campaign with a unique code reached 4,678 customers and drove a 4.53% conversion rate. The setup was easy, and tracking results was simple with FireText.
Space NK used CreatorIQ to unify its creator marketing efforts across multiple teams. The company doubled its active creator base... in one year. This led to a 100% year-over-year increase in earned media value (EMV). CreatorIQ helped Space NK track key metrics and build strong, lasting relationships with creators. The platform made it easier for teams to work together and reach shared goals.
Sephora UK used Bazaarvoice to add shoppable visual galleries to its website. This helped shoppers see real user content and... made it easier to buy products. The new galleries led to a 4.07% conversion rate and a 27.78% increase in average order value. Time spent on the site went up by 236.01%. The solution saved the team hours of manual work and let them keep up with fast beauty trends.
Bloomscape used Heepsy to drive organic Instagram growth. The Detroit startup doubled its Instagram followers in 2020, growing from 65.3K... to 133K. Bloomscape partnered with nano and micro-influencers across food, fashion, and home decor. Influencers created product placements, plant care guides, and DIY posts. This strategy increased engagement and sales during the pandemic.
Canadian Tire used #paid to inspire shoppers to use their shopping technologies. They worked with 8 creators to show the... speed, convenience, and savings of the CT App, Pickup Lockers, and Kiosks. The campaign reached 60,000 organic views and 380+ shares. Instagram posts received over 260 comments. The top TikTok creator achieved a 148% view rate.
Hypetap ran an influencer campaign for Kathmandu to promote diversity and sustainability. Three influencers in Australia and New Zealand created... 21 pieces of Instagram content. The campaign aligned with Pride Hike and International Women's Day Hike. Kathmandu reached 553,648 people and generated 686,618 impressions. The campaign drove 3,533 click throughs and boosted brand awareness for outdoor and travel experiences.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Brand Networks helped Walmart launch the world’s largest employee creator program. Over 100,000 Walmart associates became content creators using the... platform. Walmart built a large library of authentic, low-cost content. The program scaled quickly across the organization. Walmart saw strong performance from real, employee-generated content.
Stop & Shop used Perion's SORT technology to boost in-store visits and digital engagement. The goal was to increase brand... awareness and attract new and existing customers without relying on cookies. Perion delivered geo-targeted, cross-screen ads and optimized creative throughout the campaign. The results included a 33% lift in incremental in-store visits and an 84% increase in page grabber CTR. Stop & Shop saw higher engagement and is now ready for a cookieless future.
Decathlon used smec’s Campaign Orchestrator to improve their Google Ads Performance Max campaigns. They faced issues with PMax promoting only... top sellers and losing control over brand search traffic. By segmenting products and using predictive AI, Decathlon pushed strategic and hidden products into the spotlight. This led to a 22% increase in revenue and a 52% rise in ROAS year-over-year. The team also saved time on manual tasks and gained valuable PPC expertise.
PromoFarma used Quarizmi to boost traffic to thousands of products in its large catalog. Quarizmi's long-tail Google Ads automation helped... PromoFarma increase conversions and control cost per click. The team achieved ambitious campaign growth targets in just four months. PromoFarma saw year-over-year growth and did not need extra internal resources. The company values the peace of mind from expert campaign management.
Smartly’s Performance+ helped Emma Sleep boost Pinterest campaign results. Performance+ drove 28% of Pinterest revenue in November. Emma Sleep achieved... a 10.4 ROAS, beating their usual benchmarks. In Germany, Performance+ campaigns delivered 25% more revenue than business as usual. Smartly’s automation and creative tools enabled scalable, brand-consistent ads. Emma Sleep was the first to test Performance+ on Pinterest with Smartly.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Retail Clients Speak: The Impact of deploying Security solutions
EDEKA DIGITAL
- Retail
- Very Large
Hamburg, Germany
EDEKA DIGITAL used Snow Optimizer for SAP Software to manage SAP licenses across 11,000 stores. They saved over €6.2 million... in software license costs. Audit preparation time dropped from up to a year to less than six months. The solution made it easy to spot and deactivate inactive user accounts. EDEKA DIGITAL now spends more time on value-adding tasks and less on license management. The company reinvests savings into innovation and service.
LoginRadius helped KicksUSA improve online customer engagement and conversions. KicksUSA faced low conversion rates and high cart abandonment on their... online store. LoginRadius integrated with Magento and SailThru, enabling quick account creation and personalized email marketing. KicksUSA saved over 250% in development hours compared to previous projects. The solution allowed KicksUSA to collect rich customer data and connect better with online shoppers.
La Redoute used Stripe to replace its old payment systems. Stripe Payments and the optimized checkout suite let La Redoute... add new payment methods in just a few clicks. This helped La Redoute grow in new markets and made checkout easier for customers. After adding Apple Pay and Google Pay, conversion rates rose by 2% in two weeks. Stripe Radar and 3DS support kept fraud low and authorization rates above 98%. Stripe Sigma gave La Redoute a single view of all transactions, saving staff time and boosting efficiency.
Veeam Data Platform helps Specsavers protect 3 PB of data across 450 stores in Australia and New Zealand. Specsavers cut recovery... time from one day to under an hour. The company now backs up 30 GB of data per store per day. Veeam's central console and immutable backups reduce risk from ransomware. Specsavers saves hours each week on backup management, letting teams focus on customer care.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Agility CMS helped Shoppers Drug Mart manage millions of products and two million content pieces. The old platform was slow... and could not support English and French content. Agility CMS enabled fast publishing and editing for both languages in one place. The pharmacy chain now reuses components and shares content across sites. Website downtime and slow loading speeds are no longer a problem. Shoppers Drug Mart can now handle high traffic and deliver content quickly.
Wayfair used Brightspot to unify its global content management. The company replaced multiple CMSs with one secure platform. Staff can... now create and update web pages without IT help. Brightspot lets Wayfair manage content for its "About Us" and "Careers" sections from one hub. The system tracks content views and protects against security threats. Wayfair now delivers consistent, secure content worldwide.
Life Fitness used Acquia DAM and portal applications to speed up product launches. Their small creative team managed and shared... all marketing content from one place. With Acquia DAM, they controlled access to assets and kept brand consistency. The portal let teams and partners get approved content fast. This helped Life Fitness reduce time to market for new products and work more efficiently.
Migros used Magnolia to migrate its main website in just six months. The company needed a unified digital architecture to... improve business agility and reduce costs. Magnolia enabled fast content publishing and a custom editing process. Migros created a dedicated interface to manage thousands of marketing teasers. Automated features helped update weekly offers and sync information across channels. The new site is more user-friendly, with better navigation and search.
Buckeye Power Sales used Resilio Platform to update over 160 remote workers 90% faster. Before Resilio, updates were slow and... manual, using flash drives and custom scripts. The company struggled with incomplete updates and lost productivity. Resilio automated data distribution, cut update times from days to hours, and reduced costly errors. Buckeye now uses Resilio for onboarding and other business operations.
Missive helped Italic manage thousands of customer emails after rapid growth. The team struggled with other shared inbox tools, but... Missive was easy to use and affordable. With Missive, Italic cleared their backlog and improved team adoption. They also used Twilio integration for SMS and VIP service. Missive became essential for team communication and external collaboration.
Flybuys Australia Limited uses Lucidchart to improve team communication and collaboration. The company creates detailed diagrams to explain complex solutions... and share ideas across teams. Lucidchart helps Flybuys work faster, especially with remote teams and vendors. The platform provides a single source of truth for architecture and design documentation. Using Lucidchart, Flybuys supports its rapid growth and serves over 8 million members.
Banging Bargains used Storydoc to create interactive media and sales decks. Before Storydoc, their presentations were bland and failed to... capture attention. With Storydoc, they quickly closed deals and reinforced their brand identity. The sales team gained confidence and received positive feedback from clients. Storydoc helped them stand out in a crowded market and made their business memorable to partners.
Tata Communications Kaleyra helped Flipkart grow by using advanced call masking and high-speed support. The solution improved delivery rates and... protected customer privacy. Flipkart benefited from optimized communication between teams and customers. The platform enabled secure, real-time updates for better service. These changes supported Flipkart’s rapid expansion in the retail sector.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
The Dufresne Group used Acquire's customer engagement platform to shift from in-person to digital sales during COVID-19. They first used... Acquire Video Chat to cut technician inspection visits in half, saving costs and speeding up service from 10 to 5 days. When the pandemic hit, they moved Acquire tools to sales, launching live chat and chatbots. In two weeks, virtual sales chats jumped from 100 to 1,000, driving a one-hundred-fold increase in online sales. Features like cobrowsing, video tours, and translation helped keep customers engaged and business stable.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost its product review collection. The company saw a 150% increase in... total reviews and a 58% rise in native review submissions. Emplifi's syndication feature expanded catalog coverage to over 60%. Mobile review submissions reached 62% after adopting inbox submission. The Vitamin Shoppe valued Emplifi's support with regulatory compliance and personalized service.
Giosg helped Suomalainen Kirjakauppa boost website traffic and customer engagement. The company used interactive campaigns like the "Munajahti" Easter egg... hunt and personalized gift suggestions for Mother's Day. Nearly 60% of visitors completed the Easter game, and 9.5% used the discount code. A chatbot reduced customer service load during peak times. Over 600 new newsletter subscribers joined through a sustainability quiz. Giosg's easy-to-use tools and strong support enabled fast campaign launches and improved customer satisfaction.
Gnatta helped a major UK retailer automate customer care using chatbots and social media quick replies. In one month, the... retailer saved £58,000 by automating 21% of customer interactions. Over five months, total savings reached £118,000. More than 10,000 messages were deflected in the first month. The solution improved efficiency during the busiest season without hurting customer experience.
Retail examples of Driving Business Value with Advertising
Sobrico
- Retail
- Medium
France
Connexity helped Sobrico grow ecommerce revenue while meeting strict cost of sale goals. Sobrico used Connexity's mix of advertising channels... to boost performance marketing. The partnership began in 2020 and led to several budget increases due to strong results. Sobrico consistently hit campaign objectives and ambitious cost targets. The collaboration encouraged Sobrico to invest more in digital marketing.
Ulta Beauty used SiriusXM Media's Dynamic Audio ads to reach Hispanic and African American shoppers. Studio Resonate created unique audio... ads to celebrate diversity and connect with listeners. The campaign led to a 9-point increase in intent to shop among Hispanic audiences and a 7-point increase among African American audiences. All audio spots outperformed standard creative in emotional impact. Personalized messaging helped Ulta Beauty stand out and drive store visits.
Sainsbury's used AMA's dynamic audio ad technology to update offers and promotions weekly. The campaign changed messages based on weather,... date, and audience segment. Picnic deals ran when it was sunny, and pizza offers appeared when it rained. Sainsbury's matched ads to real summer moments. This approach helped them deliver relevant promotions to shoppers.
Lidl Hellas used Taboola native ads with Project Agora to boost website traffic and engagement. The always-on campaign updated ads... weekly to promote Lidl's discount offers. Over five years, Lidl Hellas saw a 548% increase in pages per session and a 442% rise in average session duration. The campaign achieved a CTR 3.6 times above average and reached 80% of Greece's online population. Lidl Hellas now relies on Taboola as its main channel for weekly leaflet distribution.
Asambeauty used Infor CloudSuite to replace old systems and support global growth. The company needed better quality management and faster... product launches. Infor CloudSuite gave them scalable, industry-specific ERP features. They now manage multiple sites from one platform. Product development is faster and their omnichannel strategy is stronger.
Galigeo helped Pandora transform its wholesale channel with location intelligence. Pandora used Galigeo to map and score territories, identify high-potential... cities, and create visual tools for sales teams. In less than a year, Pandora signed 28% more new partners and reduced low-value prospecting time by 35%. Qualified opportunities rose by 42%. The new approach improved alignment between retail and wholesale teams and was adopted across Europe.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Retail Success stories in Driving ROI and Results using Digital Analytics solutions
SPAR Retail Group
- Retail
- Very Large
Salzburg, Austria
SPAR Retail Group used Hitachi Unified Compute Platform for VMware vSphere to move from legacy infrastructure to a private cloud. This shift eliminated... capital expenses and let SPAR fund IT operations through operational expenses. Automation reduced service deployment from days to hours and new business applications from 10 weeks to 2 days. Staff now spend less time on admin and more on building innovative IT services. The solution supports omni-channel retail and enables rapid response to business needs.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Top Stories in Retail about adoption of SEO software
L'Occitane en Provence
- Retail
- Large
Manosque, France
Botify helped L'Occitane en Provence boost organic revenue by 154%. The brand used Botify to shift from paid ads to... digital independence. They improved technical SEO and AI visibility across 22 markets. L'Occitane deployed over 300 FAQ modules and analyzed 5,000 AI prompts weekly. The result was 87% presence in AI answers and 39% more organic clicks.
Botify helped L'Occitane en Provence boost organic revenue by 154%. The brand used Botify to shift from paid ads to... digital independence. They improved technical SEO and AI visibility across 22 markets. L'Occitane deployed over 300 FAQ modules and analyzed 5,000 AI prompts weekly. The result was 87% presence in AI answers and 39% more organic clicks.
JYSK used AccuRanker to improve their SEO across 50 countries. They needed real-time keyword tracking and better insights to manage... their global digital presence. AccuRanker gave JYSK detailed analytics and helped them optimize content for higher search rankings. The tool supported both paid and organic strategies, driving more traffic and conversions. JYSK’s team valued AccuRanker’s technical features and responsive support.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Boardriders unified loyalty and promotions for brands like Roxy and Quiksilver using Talon. One. The company needed a loyalty program...that worked across multiple brands and countries. Talon.One let them combine loyalty and promotions in one platform. Boardriders launched the new system in six months. Now, they can quickly create new campaigns and offer more rewards, including VIP passes and event perks.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
ViantAI Outcomes helped MacKenzie-Childs, a home decor ecommerce brand, improve cost per acquisition by 2. 4x. The autonomous optimization tool...delivered a 60.4% incremental lift in sales. The solution reduced manual work for the team. MacKenzie-Childs compared ViantAI Outcomes to traditional methods and saw stronger performance. The team could focus on strategic growth instead of manual campaign management.
Kintegra helped BigBasket boost new customer acquisition and website traffic. The platform used AI-powered ad management and Social Frontier Pixel... to track user behavior and segment audiences. Kintegra launched targeted content marketing, including a recipe blog with instant purchase links. Automated keyword analysis and dynamic page creation filled content gaps. Results included 82% first-time unique users, double the sessions in 60 days, and a 15% drop in bounce rate.
Ulta Beauty wanted to boost brand awareness among shoppers at competitor stores. Acast built a branded podcast series using five... beauty podcasts from their network. Each podcast focused on a different pillar of Ulta Beauty's skin platform. The campaign led to a 95% increase in brand awareness and a 45% rise in purchase consideration. Scores for ad relevance and energy exceeded industry benchmarks.
AdRoll helped Zoe Lev Jewelry boost sales and achieve a 4x return on ad spend. The company used AdRoll’s retargeting,... social media ads, and analytics to reconnect with shoppers who abandoned carts. With AdRoll’s Shopify integration and A/B testing, Zoe Lev improved customer acquisition and reduced time spent reaching new buyers. The brand consistently surpassed ROAS targets and expanded its customer base using advanced marketing strategies.
Coles used quantilope's Better Brand Health Tracking to shift from a brand-focused to a consumer-focused approach. The platform helped Coles... understand shopper motivations and mental availability, not just physical availability. Coles identified key category entry points that drive shoppers to their stores. The solution provided actionable insights for brand health tracking. Coles gained a new way to think about their customers using quantilope's platform.
Rakuten Advertising partnered with Saks Fifth Avenue and Collective Voice to boost luxury retail sales. They launched always-on influencer and... affiliate marketing campaigns. The team built strong relationships with top fashion creators. Saks saw a 50% growth in creator channel sales from Q1 to Q2. New customer acquisition increased by 22%. Over 2,300 pieces of content were created during the campaign.
OBI used pragmaticBOX to manage affiliate networks and prevent fraud. The company faced high IT load and suspicious conversion rates... from affiliate scripts. pragmaticBOX automated affiliate validation and used a quality algorithm to track user actions and detect fraud. OBI excluded dishonest publishers, redirected budget to quality channels, and increased affiliate sales share. The platform gave OBI full control, real-time KPIs, and anti-fraud tracking for reliable data.
INTERMIX used Opal to improve marketing planning. Before Opal, teams struggled with email threads and missed deadlines. Opal gave them... one place to manage briefs, timelines, and content. Approval times dropped by 94%. Content build time was cut in half. The team now saves 15-20 hours each week. Campaign launches are 95% more likely to be on time.
SO Connect Social WIFI Hotspots helped Hunkemöller connect 730 stores in 23 countries. The solution integrated customer data into Hunkemöller's... CRM. SO Connect completed the rollout in just 2.5 months. Hunkemöller now collects customer data and grows its social media following. Customers get personalized offers and loyalty points through the app. The system supports future marketing and customer engagement goals.
PowerReviews helped Rack Room Shoes grow their ratings and reviews from 700,000 in 2020 to over 3. 6 million in...2023. The retailer saw a 354% year-over-year increase in syndicated review volume and a 50% boost in native review response rates. User-generated content increased buyer confidence and supported their Buy Online, Pick Up in Store business. PowerReviews' analytics and moderation tools made it easy to manage and analyze reviews, helping Rack Room Shoes improve customer experience and conversion rates.
Air Plant Shop used RaveCapture to collect over 2,000 customer experiences and 4,000 photos. They invited buyers to share photos... and answer questions about their plant care after purchase. These reviews appear on product pages, showing real results and care tips. Shoppers see authentic customer photos and advice, which builds trust and reduces hesitation. The ongoing stream of visual proof helps new buyers feel confident before purchasing.
Sephora UK used Bazaarvoice to add shoppable visual galleries to its website. This helped shoppers see real user content and... made it easier to buy products. The new galleries led to a 4.07% conversion rate and a 27.78% increase in average order value. Time spent on the site went up by 236.01%. The solution saved the team hours of manual work and let them keep up with fast beauty trends.
Tortuga used Fairing to improve marketing attribution and optimize spend. Fairing's post-purchase surveys revealed that only 1% of customers first... heard about Tortuga from their blog, leading to a shift in marketing focus. Affiliate content was found to drive 49% of business, resulting in a 74% year-over-year increase in affiliate sales. Nearly 20% of customers came from word-of-mouth referrals, helping Tortuga adjust pricing and promotions. Fairing data also guides Tortuga's future product development based on customer feedback.
Herdify helped musicMagpie cut customer acquisition costs by 20%. The team used Herdify's community data to target digital ads more... effectively. An A/B test showed locations with strong community signals performed better. This led to incremental revenue of 6x the monthly cost. musicMagpie also saw increased revenue across multiple channels.
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
The Steampunk Archipelago used Rontar to boost sales from $25 to $1,820 in just 60 days. They started with Rontar's... Free Forever plan, then upgraded to the Starter plan for more impressions. The switch led to 146 clicks and 8 conversions. The owner found setup fast and support helpful. Rontar made retargeting simple and effective for their e-commerce store.
Sainsbury's used AMA's dynamic audio ad technology to update offers and promotions weekly. The campaign changed messages based on weather,... date, and audience segment. Picnic deals ran when it was sunny, and pizza offers appeared when it rained. Sainsbury's matched ads to real summer moments. This approach helped them deliver relevant promotions to shoppers.
Lidl used GumGum’s mindset-driven advertising to promote its fashion line. The campaign aimed to boost awareness and consideration by targeting... audiences in relevant online environments. Lidl used a mix of Mobile Skins, Desktop Skins, and the new Velocity format for high-impact creative. The campaign achieved 94% viewability, a 1.99% desktop CTR, and 3.9 seconds average attention time, all above benchmarks. The Velocity format delivered the highest engagement, especially during peak lifestyle browsing times.
Leadium helped Scrubs & Beyond boost in-store revenue in Arizona with a targeted outbound sales campaign. The campaign focused on... local lead generation for healthcare facilities within 25 miles of each store. Leadium's SDRs used a call-heavy approach, connecting with 52% of targeted contacts. They booked an average of 12 in-person meetings per store each month, achieving an 18% monthly meeting rate. The strategy increased foot traffic and strengthened Scrubs & Beyond’s local brand presence.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Signature Hardware used a product finder quiz on Pinterest to boost engagement. The quiz matched users to home decor styles... and suggested products. 42,225 Pinterest boards were created for users. The campaign achieved a 73% click through rate and an 89% completion rate. Average engagement time was 58 seconds, over twice the benchmark. This approach helped shoppers discover their style and find matching products easily.
FitFlop used HowNow to boost employee engagement in learning and development. In less than a year, 69% of employees said... they had access to the L&D they needed. The People Leader Development Toolkit led to a 13% rise in manager check-ins. FitFlop made mobile learning easy for in-store staff with the HowNow app. They also built career pathways using HRIS integration. These changes improved staff development and internal progression.
Molton Brown used CrossKnowledge to launch its Digital Learning Academy. The company moved from classroom and paper-based training to a... blended learning approach. Retail employees accessed training through My Learning App and flagship content. In one year, 70% of learners used mobile devices. The program achieved a 46 NPS score and 4,075 learning resources accessed monthly. The initiative won two Brandon Hall Silver Awards in 2021.
Gametize powered NTUC FairPrice's "Made in Singapore" campaign to boost local produce awareness. The campaign used interactive challenges and rewards... to engage shoppers. It achieved a 63% engagement rate in just five months. Shoppers learned about local farmers and products through quizzes, photo tasks, and a self-serve farm tour with QR codes. The campaign increased traffic to FairPrice Xtra Parkway Parade and built stronger community support for local producers.
UserTesting helped Vistaprint find user experience gaps on their redesigned product page. After a new visual design, Vistaprint saw a... 16% rise in page exits and a 68% increase in navigation link use. UserTesting contributors identified that the new layout made it harder for users to skim and required extra steps. Vistaprint reverted to a text-based design, restoring engagement to previous levels. The platform enabled quick, actionable feedback for better web usability.
Tomlinson's used Justuno pop-ups to collect zero-party data and personalize Klaviyo email campaigns. They created branded lead captures that asked... new subscribers about their pet preferences. This data powered targeted welcome flows and product recommendations. Tomlinson's achieved an 11.74% opt-in rate on mobile, 7.54% on desktop, and a 23% conversion rate from email flows. Their engaged email list doubled as a result.
Epsilon helped Waitrose boost sales for a premium sourdough brand. The campaign used Waitrose first-party data to target food lovers... online and in-store. Offsite ads reached shoppers as they searched for meal ideas. The campaign achieved a 13:1 SKU ROAS and tracked over 19,000 in-store orders. 24% of orders came from new customers, expanding the brand’s buyer base.
Bird helped Matahari, Indonesia's largest retailer, boost conversion rates by 2. 5x using WhatsApp marketing. Matahari sent over 15 million...WhatsApp messages with a 98% delivery rate. The retailer achieved a 6.5% conversion rate, far above the industry average. Customers could chat directly with sales agents for product info. Bird's AI tools also helped Matahari detect and prevent spam. Matahari now plans to expand WhatsApp campaigns to more business areas.
Giosg helped Suomalainen Kirjakauppa boost website traffic and customer engagement. The company used interactive campaigns like the "Munajahti" Easter egg... hunt and personalized gift suggestions for Mother's Day. Nearly 60% of visitors completed the Easter game, and 9.5% used the discount code. A chatbot reduced customer service load during peak times. Over 600 new newsletter subscribers joined through a sustainability quiz. Giosg's easy-to-use tools and strong support enabled fast campaign launches and improved customer satisfaction.
Major office supply retailer
- Retail
- Very Large
Quiq’s agentic AI voice system helped a major office supply retailer convert 51% of voice sales inquiries into orders. The company faced... missed revenue from unanswered calls and inefficient lead routing. Quiq’s AI qualified leads, routed high-value opportunities, and integrated with CRM and POS systems. Store associates focused on in-store customers while AI handled routine calls. The average order value for Inside Sales rose to $450, with every call generating structured data for follow-up.
PayPal Open helps Indie South manage all payments in one place. Serra Jaggar uses PayPal POS for in-person sales at... her shop and events. Online sales also run through PayPal, keeping records consistent. The PayPal Business Debit Mastercard gives her 1% cash back on business purchases. A PayPal Working Capital loan enabled Indie South to move into a permanent location and grow.
La Redoute used Stripe to replace its old payment systems. Stripe Payments and the optimized checkout suite let La Redoute... add new payment methods in just a few clicks. This helped La Redoute grow in new markets and made checkout easier for customers. After adding Apple Pay and Google Pay, conversion rates rose by 2% in two weeks. Stripe Radar and 3DS support kept fraud low and authorization rates above 98%. Stripe Sigma gave La Redoute a single view of all transactions, saving staff time and boosting efficiency.
La Redoute used Stripe to replace its old payment systems. Stripe Payments and the optimized checkout suite let La Redoute... add new payment methods in just a few clicks. This helped La Redoute grow in new markets and made checkout easier for customers. After adding Apple Pay and Google Pay, conversion rates rose by 2% in two weeks. Stripe Radar and 3DS support kept fraud low and authorization rates above 98%. Stripe Sigma gave La Redoute a single view of all transactions, saving staff time and boosting efficiency.
National Tiles uses 123FormBuilder Enterprise to manage over 4,000 form submissions monthly across 40+ locations. The platform automates workflows for... customer support, order management, and internal approvals. Integrations with Zendesk and Google Sheets eliminate manual data entry and speed up ticket resolution. Teams collaborate in real time and track approvals easily. Enterprise-grade security ensures data protection and compliance.
WebFX helped Resource Furniture boost showroom appointments with targeted SEO and content marketing. The strategy focused on high-value keywords, optimized... site elements, and expert-level content. Resource Furniture saw a 217% increase in month-over-month SEO quote requests and form completions. Showroom appointments from SEO rose by 108%. The campaign turned more website visitors into in-store customers for this luxury furniture brand.
Tomlinson's used Justuno pop-ups to collect zero-party data and personalize Klaviyo email campaigns. They created branded lead captures that asked... new subscribers about their pet preferences. This data powered targeted welcome flows and product recommendations. Tomlinson's achieved an 11.74% opt-in rate on mobile, 7.54% on desktop, and a 23% conversion rate from email flows. Their engaged email list doubled as a result.
Praxis used Readpeak to promote spring products with native ads focused on lawn maintenance. The campaign targeted Dutch homeowners with... practical, seasonal advice. Praxis saw an 18x higher purchase rate than display intent and a 6x higher rate than social intent. Click-through rates were 15x higher than comparable display campaigns. Engagement rate increased by over 80%. Praxis valued the platform’s user-friendliness and AI-powered creative optimization.
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost its product review collection. The company saw a 150% increase in... total reviews and a 58% rise in native review submissions. Emplifi's syndication feature expanded catalog coverage to over 60%. Mobile review submissions reached 62% after adopting inbox submission. The Vitamin Shoppe valued Emplifi's support with regulatory compliance and personalized service.
StackAdapt helped Kitchen Warehouse boost Mother’s Day sales by 20% year-over-year. The retailer used programmatic advertising to target gift buyers... and mums with personalized messages. Hatched, their media agency, used first-party data so mums could pick their preferred gifts. This data powered tailored ads to family members, increasing relevance. The campaign drove over 5,800 sales and cut cost per acquisition by 45%.
Sportsman's Warehouse needed a new consent management platform before Black Friday. They chose DataGrail for fast implementation and strong compliance.... The team launched in two months, handling a 40% increase in website traffic with no impact on page speed. DataGrail Request Manager also helped automate rising data subject requests. The solution improved accuracy and user experience for both compliance and marketing.
Hullabalook’s Room Creator helped The Roost improve online product visualisation. Shoppers can now design rooms and see products together before... buying. The tool lets customers mix and match items, boosting confidence in cross-category purchases. The Roost uses Room Creator for marketing content, saving on new photography. This technology increased product discovery and helped drive more sales across categories.
Semarchy xDI helped ADEO Group boost productivity by 3x over legacy systems. The platform enabled real-time data integration and analytics... across 32 companies and 600 shops. ADEO eliminated operational data redundancy costs and achieved 100% satisfaction with data integration. The solution improved data governance, supporting rapid growth and global expansion. ADEO now processes 30 terabytes of data daily with unified, reliable data for all business units.
Top Stories in Retail about adoption of Tag Management software
ADEO Group
- Retail
- Very Large
Lille, France
Semarchy xDI helped ADEO Group boost productivity by 3x over legacy systems. The platform enabled real-time data integration and analytics... across 32 companies and 600 shops. ADEO eliminated operational data redundancy costs and achieved 100% satisfaction with data integration. The solution improved data governance, supporting rapid growth and global expansion. ADEO now processes 30 terabytes of data daily with unified, reliable data for all business units.
Flowgear automated order processing and EDI for Ira Green, a military supply distributor. Before Flowgear, staff manually entered thousands of... orders into Syspro or used slow, error-prone EDI tools. Flowgear now creates sales orders, updates inventory, and manages EDI flows directly in Syspro and Magento. This cut manual work, halved EDI processing time, and enabled dropship onboarding with no extra headcount. Ira Green relies on Flowgear for daily operations and future shipping automation projects.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
OneSignal helped Evino boost revenue by 12% using push notifications. Evino sent daily and personalized push messages to over 600,000... customers. Push notifications drove 1,800 orders per week and 8% of total revenue. Web push added another 3-5% of monthly revenue. Personalization increased click-through rates by up to 50%.
CustomerGlu helped Purplle boost sale revenue by 400%. Purplle used gamification campaigns like scratch cards and spin the wheel before... a major sale. The campaigns increased add-to-cart and purchases by 8.8%. View cart and add products actions rose by 33.2%. Purplle's marketing team used CustomerGlu's no-code dashboard to launch these campaigns quickly. Real-time analytics let them personalize rewards and improve engagement.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Bird helped Matahari, Indonesia's largest retailer, boost conversion rates by 2. 5x using WhatsApp marketing. Matahari sent over 15 million...WhatsApp messages with a 98% delivery rate. The retailer achieved a 6.5% conversion rate, far above the industry average. Customers could chat directly with sales agents for product info. Bird's AI tools also helped Matahari detect and prevent spam. Matahari now plans to expand WhatsApp campaigns to more business areas.
Dialpad WFM helped Wolf & Badger automate scheduling for their growing customer support team. The company struggled with manual spreadsheets... as they expanded globally. Dialpad WFM introduced rotating shifts across UK, US, and New Zealand, improving coverage and efficiency. The platform unified shift schedules and increased transparency for over 30 agents. Wolf & Badger now plans schedules eight weeks ahead and supports team collaboration.
Pexip helped a Global 500 retail company connect remote and in-office teams. The company faced issues with interoperability and multiple... tools before using Pexip. Pexip enabled seamless meetings across Cisco TP and Microsoft Teams. The company improved business continuity during office closures. They saw better collaboration and easier video meeting management.
Retail Success stories in Driving ROI and Results using E-Commerce Platform solutions
Marchon
- Retail
- Large
Melville, USA
Marchon used Pepperi's B2B commerce platform to manage sales and orders. The solution included modules for omnichannel trade promotions, merchandising,... and mobile CRM. Marchon streamlined order taking and improved retail execution. The platform supported integrations and third-party apps. This helped Marchon optimize its sales processes.
Publitas digital lookbooks helped The Rug Company cut catalog costs by 87. 7%. The company moved from print to digital,...making sales meetings more interactive and engaging. Their sales team now uses digital lookbooks with embedded videos and custom overlays to show products to trade clients. The new approach led to 13,811 product views and a 12.45% clickthrough rate. The Rug Company improved client engagement and brand perception with this digital solution.
Lukie Games used 3dcart and SearchSpring to launch their own online store after high fees on Ebay and Amazon. They loaded 10,000... items in a day and quickly saw strong SEO results. Integration with SearchSpring boosted sales by 27% and improved conversion rates. Lukie Games also saw a 434% ROI, 13.2% higher average order value, and 12.6% more pages per visit. The platform made training easy and reduced customer service contacts per 100 sales from 30 to 4.
Retail Success stories in Driving ROI and Results using Sales Enablement solutions
Banging Bargains
- Retail
- Medium
UK
Banging Bargains used Storydoc to create interactive media and sales decks. Before Storydoc, their presentations were bland and failed to... capture attention. With Storydoc, they quickly closed deals and reinforced their brand identity. The sales team gained confidence and received positive feedback from clients. Storydoc helped them stand out in a crowded market and made their business memorable to partners.
Dialpad WFM helped Wolf & Badger automate scheduling for their growing customer support team. The company struggled with manual spreadsheets... as they expanded globally. Dialpad WFM introduced rotating shifts across UK, US, and New Zealand, improving coverage and efficiency. The platform unified shift schedules and increased transparency for over 30 agents. Wolf & Badger now plans schedules eight weeks ahead and supports team collaboration.
Seismic helped OfficeMax boost seller confidence by 31% and increase seller effectiveness by 53%. Sellers now find content 25% faster... and can create personalized presentations in under five minutes. Seismic's platform replaced outdated content repositories and enabled interactive showroom experiences. OfficeMax also automated catalogue production, saving significant time for marketing. The integration with Salesforce improved collaboration between sales and marketing teams.
Card Factory used micro-influencers to boost brand awareness and drive store visits during the festive season. The campaign focused on... affordable, eco-friendly products for Christmas table settings. Influencers created authentic content, reaching 121,076 people with a 5.18% engagement rate. Contextual digital ads delivered 16 million impressions and a 0.19% CTR. The campaign mainly targeted women aged 34-49.
Large Retailer (outdoor and work environments)
- Retail
- Large
MNTN Performance TV helped a leading retailer boost sales for seasonal products. The retailer wanted to increase both online and... in-store revenue during a key period. They used geo-targeted ads to reach valuable in-market audiences across the US. The campaign delivered a 13.9X return on ad spend, a $0.49 cost per visit, and a 4% visit rate. MNTN enabled measurable results with a limited branding budget.
Myntra used Snap AR and Video Ads to boost sneaker sales. The campaign targeted Gen Z in India and focused... on building awareness for sneakers. Myntra used shoppable AR lenses so users could try on sneakers virtually and buy them directly. The campaign achieved a 4% lift in ad awareness and action intent. Myntra saw a 3X return on ad spend from this Snapchat campaign.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Burrow used the Partnerize platform to improve its customer acquisition strategy. They wanted to reach more consumers and increase brand... awareness. Partnerize helped Burrow work with many types of partners. This led to more diverse traffic and revenue sources. Burrow combined brand marketing and performance marketing for better results.
Rakuten Advertising partnered with Saks Fifth Avenue and Collective Voice to boost luxury retail sales. They launched always-on influencer and... affiliate marketing campaigns. The team built strong relationships with top fashion creators. Saks saw a 50% growth in creator channel sales from Q1 to Q2. New customer acquisition increased by 22%. Over 2,300 pieces of content were created during the campaign.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Lukie Games used 3dcart and SearchSpring to launch their own online store after high fees on Ebay and Amazon. They loaded 10,000... items in a day and quickly saw strong SEO results. Integration with SearchSpring boosted sales by 27% and improved conversion rates. Lukie Games also saw a 434% ROI, 13.2% higher average order value, and 12.6% more pages per visit. The platform made training easy and reduced customer service contacts per 100 sales from 30 to 4.
Retail examples of Driving Business Value with Sweepstakes
Birch + Fog
- Retail
- Small
Vancouver, Canada
Birch + Fog used VYPER to run a giveaway and saw a 35% increase in website traffic. In just 7... days, they achieved a 10% lift in traffic and reached new audiences, with 64% of participants coming from untapped sources. The campaign drove an 83% increase in blog pageviews, 1,000+ new Instagram followers per week, and a 1,842% rise in Facebook likes. Birch + Fog used giveaways to overcome advertising restrictions in the cannabis industry and boost brand awareness, engagement, and sales.
Fooji helped Walmart run a month-long social giveaway campaign for Black & Unlimited. The campaign promoted Black-owned products in Walmart’s... beauty and food categories. Over 49,800 people entered and 91,600 opted in on social media. Fooji delivered 880 curated kits to winners nationwide, five times faster than the industry average. Walmart used Fooji’s fulfillment software to connect fans with Black-owned brands and celebrate Black excellence.
Retail Success stories in Driving ROI and Results using Digital Signage solutions
ICA Maxi
- Retail
- Large
Stockholm, Sweden
ICA Maxi used Vistar Media's programmatic DOOH to boost store visits. The campaign ran for one week across 50+ Swedish... cities. It delivered 5.4 million impressions and reached 674,000 people. Store visits increased by 29.3% compared to a control group. The campaign targeted shoppers near stores using POI targeting and bold creative. Most first-time visits happened within three days of ad exposure.
Zeetaminds digital signage platform helped health & glow, a leading Indian retail chain, manage over 200 store displays. The company wanted... a simple way to show promotions and product videos across all locations. After testing five providers, health & glow chose Zeetaminds for its reliability and ease of use. The system let them control content from their head office and improved in-store engagement. Staff praised the software's stability and support.
Friendbuy helped SPANX move its word-of-mouth marketing online. SPANX used Friendbuy to launch digital referral campaigns. Referred customers converted at... 15%. Average order value from referrals was 8% higher than standard orders. Category-specific campaigns boosted conversion rates by 26%. Friendbuy's team supported SPANX with campaign management and A/B testing.
RevZilla used Extole to boost holiday sales and customer acquisition. The team wanted a simple way for motorcycle fans to... share gift ideas with friends and family. Their website lacked easy sharing and gifting options. Extole's solution made it easy to "drop a hint" about desired gifts. This helped RevZilla drive more sales and reach new customers during the holidays.
Top Stories in Retail about adoption of POS software
Indie South
- Retail
- Small
Athens, USA
PayPal Open helps Indie South manage all payments in one place. Serra Jaggar uses PayPal POS for in-person sales at... her shop and events. Online sales also run through PayPal, keeping records consistent. The PayPal Business Debit Mastercard gives her 1% cash back on business purchases. A PayPal Working Capital loan enabled Indie South to move into a permanent location and grow.
La Redoute used Stripe to replace its old payment systems. Stripe Payments and the optimized checkout suite let La Redoute... add new payment methods in just a few clicks. This helped La Redoute grow in new markets and made checkout easier for customers. After adding Apple Pay and Google Pay, conversion rates rose by 2% in two weeks. Stripe Radar and 3DS support kept fraud low and authorization rates above 98%. Stripe Sigma gave La Redoute a single view of all transactions, saving staff time and boosting efficiency.
Clarks used Cardlytics to find and win new customers in key markets. They targeted heavy footwear shoppers and those new... to the brand. Cardlytics' platform helped Clarks reach buyers online and in stores. The campaign brought in 55,000 new customer purchases. Clarks saw a $17:1 return on ad spend. Insights from the campaign shaped future business decisions.
Stop & Shop used Perion's SORT technology to boost in-store visits and digital engagement. The goal was to increase brand... awareness and attract new and existing customers without relying on cookies. Perion delivered geo-targeted, cross-screen ads and optimized creative throughout the campaign. The results included a 33% lift in incremental in-store visits and an 84% increase in page grabber CTR. Stop & Shop saw higher engagement and is now ready for a cookieless future.
Retail examples of Driving Business Value with CRM
Cameranu
- Retail
- Medium
Urk, Netherlands
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Asambeauty used Infor CloudSuite to replace old systems and support global growth. The company needed better quality management and faster... product launches. Infor CloudSuite gave them scalable, industry-specific ERP features. They now manage multiple sites from one platform. Product development is faster and their omnichannel strategy is stronger.
BYYD ran a mobile advertising campaign for Mion in Turkey. The campaign aimed to boost brand awareness and drive users... to the target page. BYYD used rich media ads and interest-based targeting for men and women aged 20-50. The campaign reached over 1,784,516 users. The click-through rate was 2.44%.
ICA Maxi used Vistar Media's programmatic DOOH to boost store visits. The campaign ran for one week across 50+ Swedish... cities. It delivered 5.4 million impressions and reached 674,000 people. Store visits increased by 29.3% compared to a control group. The campaign targeted shoppers near stores using POI targeting and bold creative. Most first-time visits happened within three days of ad exposure.
Synup Campaigns helped Mancini’s Sleepworld boost store visits by nearly 50%. The retailer used localized marketing around Daylight Savings Time... to drive a 25% increase in website visits and an 18% rise in phone calls. Direction requests grew by 24%. The campaign led to a direct revenue impact of 5-6%. Mancini’s Sleepworld expects an annual revenue increase of $2-4 million from these efforts.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Gallabox helped Sattvic Store cut return-to-origin (RTO) rates by 10% in just one month using WhatsApp Broadcast and chatbot automation. The retail brand... also reduced marketing costs by 30% and doubled the number of chats handled by bots. Manual agent workload dropped by 50% as customer support and upselling moved to automated WhatsApp flows. Sattvic Store gained 2,000+ new customers in two months and saved 10,000 minutes of human effort. The solution enabled targeted marketing and improved customer engagement.
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with... MiVoice Business and MiContact Center. Over 120 customer-facing staff now use a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
La Redoute used Stripe to replace its old payment systems. Stripe Payments and the optimized checkout suite let La Redoute... add new payment methods in just a few clicks. This helped La Redoute grow in new markets and made checkout easier for customers. After adding Apple Pay and Google Pay, conversion rates rose by 2% in two weeks. Stripe Radar and 3DS support kept fraud low and authorization rates above 98%. Stripe Sigma gave La Redoute a single view of all transactions, saving staff time and boosting efficiency.
Asambeauty used Infor CloudSuite to replace old systems and support global growth. The company needed better quality management and faster... product launches. Infor CloudSuite gave them scalable, industry-specific ERP features. They now manage multiple sites from one platform. Product development is faster and their omnichannel strategy is stronger.
Burrow used the Partnerize platform to improve its customer acquisition strategy. They wanted to reach more consumers and increase brand... awareness. Partnerize helped Burrow work with many types of partners. This led to more diverse traffic and revenue sources. Burrow combined brand marketing and performance marketing for better results.
ZINFI partner marketing services helped Computer House, a small Hong Kong computer retailer, double its HP computer sales in less than a year. The company lacked... in-house marketing resources and needed to boost HP sales. ZINFI worked with Computer House to set clear marketing goals, run integrated campaigns, and track ROI. After launching co-branded campaigns across print and digital media, Computer House sold out its HP inventory in Q4 2016. The campaigns also increased store traffic and attracted supplier interest.
Retail Success stories in Driving ROI and Results using Data Security solutions
Winni
- Retail
- Medium
Gurgaon, India
TrafficGuard helped Winni cut bot traffic by 62. 5% in one month. The platform blocked invalid clicks and filtered out...non-incremental engagement. Winni unlocked ₹107k in ad budget and doubled ROI in 30 days. Nearly 70% of non-incremental engagement was eliminated. About 200 new conversion opportunities appeared in two weeks. Winni improved campaign efficiency without raising spend.
Veeam Data Platform helps Specsavers protect 3 PB of data across 450 stores in Australia and New Zealand. Specsavers cut recovery... time from one day to under an hour. The company now backs up 30 GB of data per store per day. Veeam's central console and immutable backups reduce risk from ransomware. Specsavers saves hours each week on backup management, letting teams focus on customer care.
CSG Xponent helped a major U. S. retail pharmacy chain boost prescription refills. The pharmacy used automated voice reminders and...self-service IVR to reach patients. Real-time checks reduced invalid and duplicate refill requests. The program delivered a 627% return over monthly costs. Over 43% of live-answer calls led to a refill, with 30 million outbound and 500,000+ inbound calls each month.
Asambeauty used Infor CloudSuite to replace old systems and support global growth. The company needed better quality management and faster... product launches. Infor CloudSuite gave them scalable, industry-specific ERP features. They now manage multiple sites from one platform. Product development is faster and their omnichannel strategy is stronger.
Top Stories in Retail about adoption of Chatbot software
ScS
- Retail
- Large
Sunderland, UK
Textel by Capacity helped ScS automate delivery communications. ScS integrated SMS with CXone to send updates and confirmations to customers.... This reduced manual work and improved delivery success to 97.1%. ScS saved $260K each year on support and deliveries. The solution made customer support faster and more efficient.
FitFlop used HowNow to boost employee engagement in learning and development. In less than a year, 69% of employees said... they had access to the L&D they needed. The People Leader Development Toolkit led to a 13% rise in manager check-ins. FitFlop made mobile learning easy for in-store staff with the HowNow app. They also built career pathways using HRIS integration. These changes improved staff development and internal progression.
LoginRadius helped KicksUSA improve online customer engagement and conversions. KicksUSA faced low conversion rates and high cart abandonment on their... online store. LoginRadius integrated with Magento and SailThru, enabling quick account creation and personalized email marketing. KicksUSA saved over 250% in development hours compared to previous projects. The solution allowed KicksUSA to collect rich customer data and connect better with online shoppers.
AdRoll helped Zoe Lev Jewelry boost sales and achieve a 4x return on ad spend. The company used AdRoll’s retargeting,... social media ads, and analytics to reconnect with shoppers who abandoned carts. With AdRoll’s Shopify integration and A/B testing, Zoe Lev improved customer acquisition and reduced time spent reaching new buyers. The brand consistently surpassed ROAS targets and expanded its customer base using advanced marketing strategies.
Lowe's used beqom's Total Compensation Management software to support its shift to an omnichannel, customer-focused retail model. The company automated... bonus and sales commission processes for 300,000 employees across 2,200 stores. Processing times dropped from over 12 hours to less than 2 hours. Employees gained clear visibility into how their compensation was calculated, reducing disputes. Lowe's achieved centralized control, audit trails, and eliminated errors from legacy systems.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Admation helped Just Group improve digital and retail marketing. The digital marketing team used Admation to manage creative projects. Approval... management and workflow features made retail marketing easier. Project management for creatives became more efficient. Marketing compliance improved across the group. Just Group saw clear benefits from using Admation.
Dialpad WFM helped Wolf & Badger automate scheduling for their growing customer support team. The company struggled with manual spreadsheets... as they expanded globally. Dialpad WFM introduced rotating shifts across UK, US, and New Zealand, improving coverage and efficiency. The platform unified shift schedules and increased transparency for over 30 agents. Wolf & Badger now plans schedules eight weeks ahead and supports team collaboration.
Asambeauty used Infor CloudSuite to replace old systems and support global growth. The company needed better quality management and faster... product launches. Infor CloudSuite gave them scalable, industry-specific ERP features. They now manage multiple sites from one platform. Product development is faster and their omnichannel strategy is stronger.
Colruyt Group used CHILI GraFx to transform marketing operations for 30 brands. The company faced complex creative workflows across 280... marketers and 1,500 campaigns each year. They introduced a new service model with co-creation, self-service, and bespoke project pathways. This allowed 80% of creative tasks for themed magazines to be handled independently, covering 25% of service requests. Automation covered 35% of recurring orders, and 40% of agency resources shifted to creative projects. The result was a big boost in efficiency and creative freedom.
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Retail Clients Speak: The Impact of deploying Field Sales solutions
Marchon
- Retail
- Large
Melville, USA
Marchon used Pepperi's B2B commerce platform to manage sales and orders. The solution included modules for omnichannel trade promotions, merchandising,... and mobile CRM. Marchon streamlined order taking and improved retail execution. The platform supported integrations and third-party apps. This helped Marchon optimize its sales processes.
Aislelabs helped Dalma Mall boost foot traffic and customer loyalty using WiFi marketing. Dalma Mall launched a Winter Campaign called... “WiNFi – Connect & Win” with Aislelabs. Shoppers joined a digital raffle by signing in with Instagram for a chance to win a Chevrolet Tahoe. The campaign grew Dalma Mall’s Instagram followers by over 9,000. Unique visitors to the mall increased by 11%.
Motionlab Platform powered a personalized video campaign for Mall. cz and Microsoft. The campaign targeted young adult gamers with upsell...offers using content from the TV show 'Life is a Game.' Personalized videos were distributed via email, SMS, and Viber using Bloomreach. The campaign achieved an 11x higher click-through rate and a 701% increase in product sales compared to non-personalized campaigns. Over 60% of viewers finished watching the videos, boosting both sales and brand awareness.
Guru helped Paraco Gas cut call handle time by 8%. Agents found answers faster using a central knowledge base. The... team reduced average call time from over 6 minutes to under 5 minutes and 30 seconds. First response time dropped by 10 seconds in two weeks. New hires learned faster and scored higher on training. Agent satisfaction improved as they stopped searching through emails for info.
Retail Success stories in Driving ROI and Results using Calendar solutions
Carousell
- Retail
- Medium
Singapore, Singapore
Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI"... feature cut median listing time to under two minutes. Migrating to C3D Compute Engine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.
Juro helped Takealot Group manage 10,000 documents a year with 80+ templates. The legal team reduced contract approval times to... two hours. Over 240 users adopted Juro quickly across 20 teams. Teams now self-serve contracts, freeing legal to focus on high-value work. Juro's platform enabled a unified contract repository and real-time collaboration. Takealot Group won 'Legal Department Of The Year' after implementing Juro.
Retail Clients Speak: The Impact of deploying Website Builder solutions
Greenrider
- Retail
- Small
Denmark
Greenrider used one. com to launch an online shop for converting regular bikes into electric bikes. The founder, Alf Henriksen,...built the website quickly using one.com’s drag-and-drop tools. This made it easier for Greenrider to reach and interact with customers. Google Ads integration boosted their visibility and website traffic. The online shop helped Greenrider grow during a challenging time for small businesses.
Top Stories in Retail about adoption of Sales Coaching software
Leading Office Retail Company (Canada)
- Retail
- Large
Canada
Balto helped a leading office retail company in Canada automate post-call note-taking, saving 3 minutes per customer interaction. This automation lets... agents focus on delivering on promises and respecting customer time. Balto's AI tool also supports hiring by lowering skill barriers, making it easier to train new agents. The company improved agent experience and efficiency, leading to better customer service.
SHIFT eLearning helped a Central American retail group cut training costs by 52% in six months. Seller onboarding time dropped... from 43 weeks to just 3 weeks. The group trained 2,500 employees using mobile-first eLearning. Training was available 24/7 on any device, with no classroom needed. The investment paid for itself in under six months. About 250 sellers were certified in the first period.
Pulse Of Prophets / Find Your Pulse
- Retail
- Small
Redbooth helped Pulse Of Prophets manage many projects with a small team. Before Redbooth, they struggled to track tasks and... deadlines using email. Redbooth made it easy to create projects, assign tasks, and add files. The team saved time and improved project management. They liked the interface updates and found the support team helpful.
Kroger used Betterworks to align its manufacturing facilities. The company wanted to improve performance management. Betterworks helped Kroger set goals... and track progress. The solution supported feedback and engagement. Kroger unified its talent profiles and improved talent transformation.
Retail Clients Speak: The Impact of deploying Web Security solutions
BiGDUG
- Retail
- Medium
Gloucester, UK
Lunio helped BiGDUG, a leading UK online retailer, reduce wasted ad spend. BiGDUG faced unpredictable costs in paid search campaigns.... After implementing Lunio, they saved £18,266 in the first month. 4.77% of clicks were found to be invalid. Conversion rates and average order values also increased.
Measuring Social Media Marketing Success in Retail Deployments
Roche Bobois - Retail - Large
Facelift helped Roche Bobois manage social media for over 265 stores in 54 countries. The platform let them centralize content... creation and keep a consistent brand image worldwide. Teams could adapt posts for local markets while following global guidelines. Facelift improved collaboration and saved time by bringing all social media tasks into one tool. Roche Bobois now tracks results and adjusts strategy easily across all regions.
Apricotton - Retail - Small
Hootsuite helped Apricotton, a small Canadian retail brand, boost sales by 108% in just two weeks. Apricotton used Hootsuite Analytics... to save 8 hours a week tracking social metrics. The team ran paid ads and created custom content for platforms like Instagram and TikTok. Their campaign reached 66,000 impressions across social channels. Apricotton learned to use social listening and analytics to grow their audience and sales.
Orthofeet - Retail - Medium
Orthofeet used OpenMoves to overhaul their email marketing. They switched to Klaviyo for better integration with Shopify. The new strategy... included automation, personalization, and ongoing testing. Email open rates rose by 52% and click-throughs by 21%. Revenue from email grew 395%, and email-driven website traffic tripled. The campaign calendar and targeted promotions helped drive these results.
Opus Art Supplies - Retail - Medium
Opus Art Supplies uses Flockler’s UGC platform to display customer-generated content on their website. The marketing team reviews and approves... uploads from an online form and Instagram hashtag feeds. This approach increases brand awareness and brings new customers to their shop. The gallery shows social proof and appreciation for artists and photographers. The branded hashtag spreads across social media channels, boosting engagement.
Wayfair Professional - Retail - Very Large
Wayfair Professional used Dash Social to transform its B2B social media strategy. The team focused on human-centered content and community... building for interior designers. With Dash Social, they saw an 866% increase in video plays and a 2,757% rise in engagements on Instagram. Pinterest impressions jumped from 100K to 131M in one year. User-generated content and AI-powered insights helped drive brand loyalty and measurable business impact.
Shop LC - Retail - Large
Taggbox helped Shop LC boost conversions by 200% using shoppable user-generated content galleries. Shop LC wanted to build trust and... inspire purchases by showing real customer content on their eCommerce site. Taggbox made it easy for Shop LC to collect and display authentic visuals from shoppers. The solution led to a 16% increase in average order value, 63% higher user engagement, and three times more conversions. Shop LC saw more clicks, more traffic, and more sales from their website visitors.
The Vitamin Shoppe - Retail - Large
Emplifi Ratings & Reviews helped The Vitamin Shoppe boost its product review collection. The company saw a 150% increase in... total reviews and a 58% rise in native review submissions. Emplifi's syndication feature expanded catalog coverage to over 60%. Mobile review submissions reached 62% after adopting inbox submission. The Vitamin Shoppe valued Emplifi's support with regulatory compliance and personalized service.
Hillside Centre - Retail - Medium
GetintheLoop helped Hillside Centre boost brand awareness and customer engagement. The shopping centre used GetintheLoop to feature exclusive offers from... its retailers. Their offers reached 8.6 million views and got over 108,000 responses. More than 5,000 actions were taken by shoppers. Hillside Centre saw increased traffic and value for both retailers and shoppers.
Cameranu - Retail - Medium
Spotler Activate helped Cameranu personalise email campaigns and recover abandoned carts. The platform enabled Cameranu to track the offline impact... of online marketing, improving their understanding of the ROPO effect. Using first-party data, Cameranu built detailed customer profiles and increased the relevance of their communications. Cart and browser abandonment emails saw high open rates, boosting customer loyalty. Cameranu now targets marketing more effectively and prepares for a future without third-party cookies.
Care to Beauty - Retail - Small
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.
Care to Beauty - Retail - Small
Sprout Social Influencer Marketing helped Care to Beauty cut profile analysis time by 75%. The platform unified influencer discovery, campaign... management, and reporting in one place. Care to Beauty used Sprout Social to track ROI and measure influencer impact on sales. During Black Friday 2024, influencer-attributed sales grew 10x over the previous period. The team now builds long-term influencer partnerships and makes faster, data-driven decisions.