Customer Experience Management Client Stories | Industry adoption & Deployment Successes

Oracle Fusion Cloud ERP and SCM helped Yamaichi Electronics USA cut manual work and reduce complexity. The company replaced old... legacy systems with Oracle Cloud. Now, it manages manufacturing, supply chain, and accounting in one place. Real-time data improved decision-making and on-time delivery. Automation and best practices set the stage for future growth.
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Oracle Fusion Cloud ERP and SCM helped Yamaichi Electronics USA cut manual work and reduce complexity. The company replaced old... legacy systems with Oracle Cloud. Now, it manages manufacturing, supply chain, and accounting in one place. Real-time data improved decision-making and on-time delivery. Automation and best practices set the stage for future growth.
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Inriver PIM helped Yamaha replace manual spreadsheets with a single source of truth for product data. Yamaha unified its global... affiliate network, automating product information storage and distribution. The platform reduced manual errors and improved customer satisfaction. Dealers now access accurate product data from one place, boosting sales and marketing. Yamaha plans to expand this digital transformation worldwide for even greater efficiency.
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MangoApps helped Huber+Suhner connect 3,900 employees worldwide. The company needed a way to improve global communication and collaboration. MangoApps provided... a browser-based intranet with social and mobile tools. Employees could share knowledge and track project progress easily. The platform unified teams across time zones. Huber+Suhner chose MangoApps after reviewing 20 solutions.
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Wayfair used Tenfold CTI for Salesforce to give 700+ agents instant access to customer data. This solved their problem of... buried information and low connection rates. In six months, outbound call volume doubled and connection rates rose by 30%. Productivity gains equaled adding 38 employees. Managers gained new analytics and coaching tools. Wayfair logged over 2.3 million calls in the first six months.
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Qualtrics helped Dollar Shave Club validate a new market segment in just 2-3 weeks using AI-powered research. The company used... synthetic panel technology to quickly test consumer behaviors and brand perceptions. This approach gave actionable insights that matched human research, confirming market fit and brand positioning. Dollar Shave Club reduced research costs and accelerated decision-making, enabling thorough audience testing before major investment. The team gained confidence to expand into a new consumer segment.
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Retently helped SpearmintLOVE automate customer feedback and achieve an NPS of 79. SpearmintLOVE struggled to find an NPS tool that... integrated with BigCommerce and offered automation. Retently provided seamless integration and automated outreach to unhappy customers. This made it easy to collect actionable feedback and improve customer loyalty. Over 5 million customers benefited from the improved experience.
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Doxee Pvideo® helped Poste Italiane improve customer engagement for its Libretto Smart digital savings account. Personalized onboarding videos were sent... to new customers via email and SMS. These videos explained account features, encouraged IBAN association, and promoted related savings products. Over 12,800 post offices now use video personalization to communicate with customers. The campaign enabled better tracking and optimization of customer interactions.
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inQuba Journey Orchestration with WhatsApp helped a multi-national investment and insurance company boost client engagement and portal registration. The company used... personalized WhatsApp dialogues and nudges to guide clients through onboarding. Verified WhatsApp messages increased trust and response rates. The solution achieved message read rates as high as 90% and engagement rates above 40%. This approach improved customer engagement and drove higher conversion.
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inQuba Journey Orchestration with WhatsApp helped a multi-national investment and insurance company boost client engagement and portal registration. The company used... personalized WhatsApp dialogues and nudges to guide clients through onboarding. Verified WhatsApp messages increased trust and response rates. The solution achieved message read rates as high as 90% and engagement rates above 40%. This approach improved customer engagement and drove higher conversion.
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Vacasa used Twilio Segment to unify customer data and personalize marketing campaigns. They implemented SMS and email to deliver timely... check-in codes and promotional messages. With SendGrid, Vacasa built targeted email programs and improved campaign performance. Personalized campaigns led to 3-10x more guest bookings and over 21% open rates on emails. Segment enabled smarter decisions and higher engagement across channels.
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Vacasa used Twilio Segment to unify customer data and personalize marketing campaigns. They implemented SMS and email to deliver timely... check-in codes and promotional messages. With SendGrid, Vacasa built targeted email programs and improved campaign performance. Personalized campaigns led to 3-10x more guest bookings and over 21% open rates on emails. Segment enabled smarter decisions and higher engagement across channels.
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Feedify referral program helped POZ33 Pvt. Ltd earn extra income by referring businesses. The process was easy and allowed multiple... referrals without hassle. The customer earned ₹34000 through the program. Feedify's referral program is a simple way to make money by connecting businesses to customer engagement tools.
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Customer Radar helps a business owner get more new clients. 90% of bookings come from new clients. Most new clients... find the business through Google reviews powered by Customer Radar. The platform makes it easy to ask for feedback after transactions. Customer Radar connects with booking systems and CRMs for automated review requests.
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Pobuca helped Schneider Electric boost shopper sales with segmented promotions. Schneider Electric wanted to reward loyal customers and increase their... sales. They also aimed to improve customer engagement and achieve multichannel communication. Pobuca provided tools for customer loyalty, CRM, and business intelligence. Schneider Electric gained insights into purchasing habits across different regions.
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Genesys Cloud CX helped Essent cut IT costs by 50%. Essent moved voice and chat to the cloud, improving service... stability and agent experience. AI and CRM integrations made agent work easier and faster. Service-impacting incidents dropped by 100%. Employee workplace satisfaction rose by 32%. Essent now controls service orchestration and journey management better.
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Relay helped a leading health payer boost member engagement and digital adoption. Only 12% of members knew where to go... for care before. Relay's secure engagement solution drove a 45% increase in contact rates with health coaches. Preventative tests and screenings rose by 11%. The switch rate from brand name to generic drugs increased by 20%. The company won an award for innovative patient education.
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SupportYourApp provided 24/7 customer support outsourcing for a U. S. psychology organization launching a digital product. The client needed consultants...with C2-level English and academic writing skills for high-quality live chat and email support. SupportYourApp quickly sourced and trained the team, who integrated with the client and improved processes. The team achieved a 4-minute live chat and 30-minute email response time, meeting all SLAs and building trust for future growth.
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Qwaiting helped Service SG, Singapore’s top healthcare provider, cut patient wait times to under 20 minutes across 21 hospitals. The hospital faced... long lines, staff overload, and patient complaints. Qwaiting’s queue management system included online booking, kiosks, and a centralized dashboard. Patient complaints dropped by 60% in three months. Staff used real-time data to improve service and manage patient flow.
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IEHP used Ushur to automate member and provider communications. Before Ushur, IEHP relied on an external vendor, which was slow... and costly. Ushur enabled secure, two-way digital conversations and let business users build campaigns without IT help. IEHP launched over 800 campaigns in four languages, reaching 1.5 million members and achieving 300% of its engagement goal for Medi-Cal redetermination. The platform improved data accuracy, member outreach, and satisfaction.
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Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could... handle high-volume campaigns and provide detailed analytics. Sinch enabled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.
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CliniClowns used Spotler Engage to improve their social media and webcare operations. They combined professional agents and volunteers to monitor... and respond to messages seven days a week. The platform helped them deliver positive engagement, manage live chat during campaigns, and quickly address requests from parents and care institutions. Spotler Engage enabled efficient teamwork, direct publishing, and real-time sentiment monitoring for better service and storytelling.
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Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community... messaging, letting advisors address complex account-based queries. Engagement on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.
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Blast Analytics helped a multi-brand news organization fix inconsistent Adobe Analytics tracking across websites and mobile apps. The team created... a global tracking standard and provided guides for each brand. This improved data quality and enabled holistic analysis. The company saved costs by retiring individual report suites and reducing server call volume. Their analytics team now spends less time cleaning data and more time finding insights.
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Verint Workforce Management helped Capitec Bank cut manager scheduling time from four hours to just 15 minutes per week. The bank saved... $55,000 per month in overtime administration. Over 1,000 staff now save at least one day per month on overtime management. Capitec improved workforce visibility, reduced short planning by 78%, and eliminated manual processes. The solution boosted productivity and enhanced employee experience across 860 branches.
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Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.
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Carbo used Juphy to manage customer service on social media. Before Juphy, they struggled to reply to all customer inquiries... on different channels. Juphy unified their notifications and made it easy to moderate and organize messages. Carbo saved a lot of time and improved response speed. They contacted over 2,000 customers through Juphy in one year.
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Keatext helped Intelcom process 5000 daily CSAT survey responses, replacing manual analysis with AI-powered text analytics. Intelcom used Keatext to... automate customer feedback analysis, enabling a data-driven approach to customer experience. The platform's fast setup and strong analytics let Intelcom overhaul their CX strategy and improve operational efficiency. Keatext's recommendations validated SWOT analysis and improved service center routing. Multiple teams now use Keatext to drive decisions and measure CX progress.
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UserGems used Postal to boost their email engagement. They achieved a 90% email open rate and a 30% reply rate.... Postal helped UserGems increase their sales accepted pipeline by 50%. They used targeted ads with incentives to drive these results. The case shows how Postal supports sales and marketing teams with better outreach.
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Platform One helped Are Media build the "Insiders" insight community. Over 10,000 women joined, creating more than 450,000 conversations. The... platform made it possible to get insights in days instead of months. Are Media used these insights to better understand their audience. The community gave readers a real-time voice and quick feedback.
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Vanish used Good-Loop’s ad formats to raise awareness about autism diagnosis inequality. The campaign focused on the importance of clothing... smell consistency for autistic individuals. Vanish saw a 57% increase in ad recall and a 49% uplift in positive emotion compared to industry benchmarks. 44% more people associated Vanish with supporting the autistic community. The campaign raised £25,000 for Ambitious about Autism and inspired 67% of viewers to take action.
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