Genesys Cloud
Genesys
Vendor: Genesys
Founded: 1990
Company Size: 5001-10000
HQ Location: 2001 Junipero Serra BlvdDaly City, CA 94014, USA
Financials: M&A
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization.
Vendor: Tenfold
Founded: 2015
Company Size: 101-250
HQ Location: 2222 Rio Grande Austin, Texas 78705
Financials: Series B
Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Vendor: Twilio
Founded: 2008
Company Size: 1001-5000
HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105
Financials: IPO
Blast Analytics
Strategic Analytics Consulting Company
Vendor: Blast Analytics & Marketing
Company Size: 51-100
HQ Location: 950 Reserve Dr, 150, Roseville, California 95678, US
Clarabridge Platform
Customer Experience Management Platform to understand customer interaction
Clarabridge Platform is a Customer Experience and Digital Engagement Platform backed by an AI-powered text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. It enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and increase operational efficiencies.
Vendor: Clarabridge
Founded: 2006
Company Size: 251-500
HQ Location: 11400 Commerce Park Drive Suite 500 Reston, VA 20191
Financials: Private
Airship
Customer Engagement Platform for Enterprise Brands
Vendor: Airship
Company Size: 251-500
HQ Location: 1225 W Burnside St, Suite 401, Portland, Oregon 97209, US
Financials: Series F
Bringg
Bringg - The Delivery Orchestration Platform
Vendor: Bringg
Company Size: 51-100
HQ Location: Tel Aviv, Israel
Relay Network
Customer Experience platform to improve customer engagement
Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more.
Vendor: Relay Network
Company Size: 11-50
HQ Location: 201 King of Prussia Road, Suite 161, Radnor, PA 19087, US
Financials: Series B
Pobuca
Pobuca Connect - Contact Management - Sign up for Free
Pobuca is a Customer Experience (CX) platform and CRM for brands and retailers that helps them improve customer experience (CX) and achieve the key objectives of increased customer satisfaction, loyalty and advocacy. It engages customers and empower people in sales, marketing and customer service.
Vendor: Pobuca
Founded: 2000
Company Size: 51-100
HQ Location: 3rd Floor 207 Regent Street W1B
Financials: Seed
Feedify
Real-Time Web Push Notifications Services
Feedify is a real-time web push notification service that increases sales for Mobile, Chrome, Safari, Firefox. It helps to send unlimited free push notifications to subscribers even when they are not on the website. Displays the information on the browser in real-time, sends personalized messages based on geolocation and gains more click rates and page views.
Vendor: Feedify
Founded: 2016
Company Size: 11-50
HQ Location: Indore-Pithampur Road, Indore, Indore, Madhya Pradesh 452001, IN
Qwaiting
Queue Waiting Management System
Qwaiting is a cloud-based queue management software designed to decrease wait times. Qwaiting generates efficiencies, enhances profitability, builds a secured environment and improves the visitor experience. It helps to make better business decisions with the data we collect. . It allows the user to have a track of all the services in one place which is managed with immense ease and reduces the user’s workload.
Vendor: Qwaiting
Innovacx
Digital CX transformation, customer experience management
Innovacx is a Loyalty and Customer Experience Management from strategy to solution design and implementation, leveraging Oracle’s best-in-class CX applications portfolio. Its disruptive business models, non-traditional competition and plethora of customer choices requires a hyper-focus on customer centricity with agility. It delivers rapid ideation and critical business driven success, Integrated front and back office systems drive superior customer experience and delivers on brand promise.
Vendor: Innovacx
Founded: 2014
Company Size: 101-250
HQ Location: San Jose, CA
Khoros Platform
AI-powered platform for digital customer engagement
Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence.
Vendor: khoros
Company Size: 11-50
HQ Location: 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Financials: Series B
CSS Customer Experience Analytics
Customer Experience Analytics, CX Analytics and Solutions ...
Vendor: CSS
Company Size: 5001-10000
HQ Location: CSS Corp, 1900 McCarthy Boulevard, Suite 210, Milpitas, California 95035, Milpitas, CA 95035, US
FIO ai-InteleKt
Customer experience management through Personalization, Customer Journey Analytics
Vendor: Group FiO
Company Size: 11-50
HQ Location: Missouri City, Texas
Clicksco
Data-Driven Customer Acquisition to understand customer behaviour
Vendor: Clicksco Digital Limited
Company Size: 51-200
HQ Location: Sutton Yard, 65 Goswell Road, London, EC1V 7EN United Kingdom
ciValue Platform
Technology Platform to understand the customers and deliver personalized experience
Vendor: ciValue
Company Size: 11-50
HQ Location: 3 HaKidma St. Yokneam, Israel 2066731
Emplifi
A unified CX platform for enterprises
Emplifi is a unified Customer Experience platform consisting of three modules - Social Marketing Cloud, Social Commerce Cloud and Service Cloud, built to transform customer experiences. It is used by brands across various industries.
Vendor: Emplifi
Company Size: 501-1000
HQ Location: New York
Mize Connected Customer Experience
Customer Experience to Maximize Customer Lifetime Value
Mize Connected Customer Experience is a Lifecycle Management Software focused on simplifying service delivery for complex and configurable products. It helps to optimize the service experience and maximize customer lifetime value and enables them to orchestrate all service lifecycle interactions, extending across warranty, service plans, support, service delivery, parts, and returns.
Vendor: M-ize
Founded: 2012
Company Size: 101-250
HQ Location: 12802 Tampa Oaks Blvd Suite #32 Temple Terrace, FL 33637
Financials: Private
Verint Predictive Experience
Predictive Analytics for VoC Insights
Vendor: Verint Systems, Inc
Company Size: 1001-5000
HQ Location: 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Financials: IPO
Medallia Experience Cloud
SaaS platform to reveal customer insights, and make them actionable
Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Vendor: Medallia
Founded: 2001
Company Size: 1001-5000
HQ Location: 200 W 41st Street New York, NY 10036 USA
Financials: IPO
Contentstack
API-First Headless CMS for Developers & Marketers
Contentstack is a Content Management System that brings business and technology teams together to deliver personalized, omnichannel digital experiences. It helps to acquire customers, scale best practices and improve ROI.
Vendor: Contentstack
Company Size: 51-100
HQ Location: 49 Geary Street, 238, San Francisco, CA 94108, US
Financials: Seed
Qualtrics
Survey, Research & Experience Management Software | Qualtrics
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
Vendor: Qualtrics
Founded: 2002
Company Size: 1001-5000
HQ Location: 333 W River Park Dr Provo, Utah 84604
Financials: M&A
SAP Emarsys Customer Engagement
Personalized omnichannel experiences that the customers deserve
SAP Emarsys Customer Engagement is an omnichannel customer engagement platform that accelerated business outcomes through industry-specific analytics and use cases built into the platform. It helps to increase sales and revenue and increase customer lifetime value.
Vendor: SAP Emarsys Customer Engagement
Founded: 2000
Company Size: 501-1000
HQ Location: 10 W Market St., Suite 1350 Indianapolis, IN 46204 United States
Financials: Series B