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Customer Experience Management Software 2021

Software that helps to analyze and segment experience data across all points in the customer journey and use this to enhance customer experience.

17 Customer Experience Management Software

Clarabridge Platform

Customer Experience Management Platform to understand customer interaction

4.44

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Clarabridge Platform Icon

Clarabridge Platform

4.44
★★★★★
★★★★★
Customer Experience Management Platform to understand customer interaction

Clarabridge Platform is a Customer Experience and Digital Engagement Platform backed by an AI-powered text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. It enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and increase operational efficiencies.

Highlights
Top Business Usecases : Social media management,Helpdesk management,Engagement management
Top Features : Feedback surveys
Clarabridge Platform Icon

Vendor: Clarabridge

Founded: 2006

Company Size: 251-500

HQ Location: 11400 Commerce Park Drive Suite 500 Reston, VA 20191

Financials: Private

Relay Network

Customer Experience platform to improve customer engagement

4.33

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Relay Network Icon

Relay Network

4.33
★★★★★
★★★★★
Customer Experience platform to improve customer engagement

Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Personalization,Alerts: popups & Notifications,Ticketing
Relay Network Icon

Vendor: Relay Network

Company Size: 11-50

HQ Location: 201 King of Prussia Road, Suite 161, Radnor, PA 19087, US

Financials: Series B

Feedify

Real-Time Web Push Notifications Services

4.17

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Feedify Icon

Feedify

4.17
★★★★★
★★★★★
Real-Time Web Push Notifications Services
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media analytics
Top Features : Alerts: popups & Notifications
Feedify Icon

Vendor: Feedify

Founded: 2016

Company Size: 11-50

HQ Location: Indore-Pithampur Road, Indore, Indore, Madhya Pradesh 452001, IN

Qwaiting

Queue Waiting Management System

4.06

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Qwaiting Icon

Qwaiting

4.06
★★★★★
★★★★★
Queue Waiting Management System
Highlights
Top Business Usecases : Customer feedback management,Engagement management,Communication management
Top Features : Ticketing,Alerts: popups & Notifications,Personalization
Qwaiting Icon

Vendor: Qwaiting

Innovacx

Digital CX transformation, customer experience management

4.00

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Innovacx Icon

Innovacx

4.00
★★★★★
★★★★★
Digital CX transformation, customer experience management

Innovacx is a Loyalty and Customer Experience Management from strategy to solution design and implementation, leveraging Oracle’s best-in-class CX applications portfolio. Its disruptive business models, non-traditional competition and plethora of customer choices requires a hyper-focus on customer centricity with agility. It delivers rapid ideation and critical business driven success, Integrated front and back office systems drive superior customer experience and delivers on brand promise.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Loyalty management
Innovacx Icon

Vendor: Innovacx

Founded: 2014

Company Size: 101-250

HQ Location: San Jose, CA

Khoros Platform

AI-powered platform for digital customer engagement

4.00

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Khoros Platform Icon

Khoros Platform

4.00
★★★★★
★★★★★
AI-powered platform for digital customer engagement

Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Khoros Platform Icon

Vendor: khoros

Company Size: 11-50

HQ Location: 200 W Cesar Chavez St, Suite 600, Austin, Texas 78701, US

Financials: Series B

CSS Customer Experience Analytics

Customer Experience Analytics, CX Analytics and Solutions ...

4.00

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CSS Customer Experience Analytics Icon

CSS Customer Experience Analytics

4.00
★★★★★
★★★★★
Customer Experience Analytics, CX Analytics and Solutions ...
Highlights
Top Business Usecases : Helpdesk management,Lead analytics,Engagement management
Top Features : Predictive analytics,Feedback surveys,Voice transcription
CSS Customer Experience Analytics Icon

Vendor: CSS

Company Size: 5001-10000

HQ Location: CSS Corp, 1900 McCarthy Boulevard, Suite 210, Milpitas, California 95035, Milpitas, CA 95035, US

FIO ai-InteleKt

Customer experience management through Personalization, Customer Journey Analytics

4.00

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FIO ai-InteleKt Icon

FIO ai-InteleKt

4.00
★★★★★
★★★★★
Customer experience management through Personalization, Customer Journey Analytics
Highlights
Top Business Usecases : Lead analytics,Forecasting,Proposal & quote management
Top Features : Personalization
FIO ai-InteleKt Icon

Vendor: Group FiO

Company Size: 11-50

HQ Location: Missouri City, Texas

Clicksco

Data-Driven Customer Acquisition to understand customer behaviour

4.00

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Clicksco Icon

Clicksco

4.00
★★★★★
★★★★★
Data-Driven Customer Acquisition to understand customer behaviour
Highlights
Top Business Usecases : Engagement management,Sending & publishing communications,Communication management
Clicksco Icon

Vendor: Clicksco Digital Limited

Company Size: 51-200

HQ Location: Sutton Yard, 65 Goswell Road, London, EC1V 7EN United Kingdom

ciValue Platform

Technology Platform to understand the customers and deliver personalized experience

4.00

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ciValue Platform Icon

ciValue Platform

4.00
★★★★★
★★★★★
Technology Platform to understand the customers and deliver personalized experience
Highlights
Top Business Usecases : Loyalty management,Lifetime value management,Collaboration
Top Features : Personalization
ciValue Platform Icon

Vendor: ciValue

Company Size: 11-50

HQ Location: 3 HaKidma St. Yokneam, Israel 2066731

Postal.io

Experience Marketing Platform

4.00

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Postal.io Icon

Postal.io

4.00
★★★★★
★★★★★
Experience Marketing Platform
Highlights
Top Business Usecases : Sales document management,Contract management,Engagement management
Top Features : Personalization
Postal.io Icon

Vendor: Postal.io

Company Size: 11-50

HQ Location: 75 South Higuera St. Suite 240 San Luis Obispo, Ca 93401

GiftNow

Gift Experience Management (GXM)

4.00

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GiftNow Icon

GiftNow

4.00
★★★★★
★★★★★
Gift Experience Management (GXM)
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Loyalty management
Top Features : Personalization,Rewards,Gamification
GiftNow Icon

Vendor: GiftNow

Company Size: 51-100

HQ Location: 150 W Evelyn Ave, Mountain View, California 94041, US

Emplifi

A unified CX platform for enterprises

4.00

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Emplifi Icon

Emplifi

4.00
★★★★★
★★★★★
A unified CX platform for enterprises

Emplifi is a unified Customer Experience platform consisting of three modules - Social Marketing Cloud, Social Commerce Cloud and Service Cloud, built to transform customer experiences. It is used by brands across various industries.

Highlights
Top Business Usecases : Engagement management,Social media marketing,Engaging and following up
Emplifi Icon

Vendor: Emplifi

Company Size: 501-1000

HQ Location: New York

Mize Connected Customer Experience

Customer Experience to Maximize Customer Lifetime Value

4.00

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Mize Connected Customer Experience Icon

Mize Connected Customer Experience

4.00
★★★★★
★★★★★
Customer Experience to Maximize Customer Lifetime Value

Mize Connected Customer Experience is a Lifecycle Management Software focused on simplifying service delivery for complex and configurable products. It helps to optimize the service experience and maximize customer lifetime value and enables them to orchestrate all service lifecycle interactions, extending across warranty, service plans, support, service delivery, parts, and returns.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Sales document management
Top Features : Alerts: popups & Notifications,Dashboard,Personalization
Mize Connected Customer Experience Icon

Vendor: M-ize

Founded: 2012

Company Size: 101-250

HQ Location: 12802 Tampa Oaks Blvd Suite #32 Temple Terrace, FL 33637

Financials: Private

Qualtrics

Survey, Research & Experience Management Software | Qualtrics

4.63

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Qualtrics Icon

Qualtrics

4.63
★★★★★
★★★★★
Survey, Research & Experience Management Software | Qualtrics

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

Highlights
Top Business Usecases : Customer feedback management,Engagement management,Engaging and following up
Top Features : Feedback surveys,Personalization,Dashboard
Qualtrics Icon

Vendor: Qualtrics

Founded: 2002

Company Size: 1001-5000

HQ Location: 333 W River Park Dr Provo, Utah 84604

Financials: M&A

Contentstack

API-First Headless CMS for Developers & Marketers

4.57

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Contentstack Icon

Contentstack

4.57
★★★★★
★★★★★
API-First Headless CMS for Developers & Marketers

Contentstack is a Content Management System that brings business and technology teams together to deliver personalized, omnichannel digital experiences. It helps to acquire customers, scale best practices and improve ROI.

Highlights
Top Business Usecases : Content management,Communication management,Sending & publishing communications
Top Features : Personalization,Recording,Dashboard
Contentstack Icon

Vendor: Contentstack

Company Size: 51-100

HQ Location: 49 Geary Street, 238, San Francisco, CA 94108, US

Financials: Seed

Medallia Experience Cloud

SaaS platform to reveal customer insights, and make them actionable

4.53

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Medallia Experience Cloud Icon

Medallia Experience Cloud

4.53
★★★★★
★★★★★
SaaS platform to reveal customer insights, and make them actionable

Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Highlights
Top Business Usecases : Collecting direct feedback,Engaging conversational surveys,Engaging and following up
Top Features : Embedded survey forms,Dashboard,Personalization
Medallia Experience Cloud Icon

Vendor: Medallia

Founded: 2001

Company Size: 1001-5000

HQ Location: 200 W 41st Street New York, NY 10036 USA

Financials: IPO