Clarabridge Platform
Customer Experience Management Platform to understand customer interaction
Clarabridge Platform is a Customer Experience and Digital Engagement Platform backed by an AI-powered text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. It enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and increase operational efficiencies.
Vendor: Clarabridge
Founded: 2006
Company Size: 251-500
HQ Location: 11400 Commerce Park Drive Suite 500 Reston, VA 20191
Financials: Private
Relay Network
Customer Experience platform to improve customer engagement
Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more.
Vendor: Relay Network
Company Size: 11-50
HQ Location: 201 King of Prussia Road, Suite 161, Radnor, PA 19087, US
Financials: Series B
Feedify
Real-Time Web Push Notifications Services
Vendor: Feedify
Founded: 2016
Company Size: 11-50
HQ Location: Indore-Pithampur Road, Indore, Indore, Madhya Pradesh 452001, IN
Qwaiting
Queue Waiting Management System
Vendor: Qwaiting
Innovacx
Digital CX transformation, customer experience management
Innovacx is a Loyalty and Customer Experience Management from strategy to solution design and implementation, leveraging Oracle’s best-in-class CX applications portfolio. Its disruptive business models, non-traditional competition and plethora of customer choices requires a hyper-focus on customer centricity with agility. It delivers rapid ideation and critical business driven success, Integrated front and back office systems drive superior customer experience and delivers on brand promise.
Vendor: Innovacx
Founded: 2014
Company Size: 101-250
HQ Location: San Jose, CA
Khoros Platform
AI-powered platform for digital customer engagement
Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence.
Vendor: khoros
Company Size: 11-50
HQ Location: 200 W Cesar Chavez St, Suite 600, Austin, Texas 78701, US
Financials: Series B
CSS Customer Experience Analytics
Customer Experience Analytics, CX Analytics and Solutions ...
Vendor: CSS
Company Size: 5001-10000
HQ Location: CSS Corp, 1900 McCarthy Boulevard, Suite 210, Milpitas, California 95035, Milpitas, CA 95035, US
FIO ai-InteleKt
Customer experience management through Personalization, Customer Journey Analytics
Vendor: Group FiO
Company Size: 11-50
HQ Location: Missouri City, Texas
Clicksco
Data-Driven Customer Acquisition to understand customer behaviour
Vendor: Clicksco Digital Limited
Company Size: 51-200
HQ Location: Sutton Yard, 65 Goswell Road, London, EC1V 7EN United Kingdom
ciValue Platform
Technology Platform to understand the customers and deliver personalized experience
Vendor: ciValue
Company Size: 11-50
HQ Location: 3 HaKidma St. Yokneam, Israel 2066731
Postal.io
Experience Marketing Platform
Vendor: Postal.io
Company Size: 11-50
HQ Location: 75 South Higuera St. Suite 240 San Luis Obispo, Ca 93401
GiftNow
Gift Experience Management (GXM)
Vendor: GiftNow
Company Size: 51-100
HQ Location: 150 W Evelyn Ave, Mountain View, California 94041, US
Emplifi
A unified CX platform for enterprises
Emplifi is a unified Customer Experience platform consisting of three modules - Social Marketing Cloud, Social Commerce Cloud and Service Cloud, built to transform customer experiences. It is used by brands across various industries.
Vendor: Emplifi
Company Size: 501-1000
HQ Location: New York
Mize Connected Customer Experience
Customer Experience to Maximize Customer Lifetime Value
Mize Connected Customer Experience is a Lifecycle Management Software focused on simplifying service delivery for complex and configurable products. It helps to optimize the service experience and maximize customer lifetime value and enables them to orchestrate all service lifecycle interactions, extending across warranty, service plans, support, service delivery, parts, and returns.
Vendor: M-ize
Founded: 2012
Company Size: 101-250
HQ Location: 12802 Tampa Oaks Blvd Suite #32 Temple Terrace, FL 33637
Financials: Private
Qualtrics
Survey, Research & Experience Management Software | Qualtrics
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
Vendor: Qualtrics
Founded: 2002
Company Size: 1001-5000
HQ Location: 333 W River Park Dr Provo, Utah 84604
Financials: M&A
Contentstack
API-First Headless CMS for Developers & Marketers
Contentstack is a Content Management System that brings business and technology teams together to deliver personalized, omnichannel digital experiences. It helps to acquire customers, scale best practices and improve ROI.
Vendor: Contentstack
Company Size: 51-100
HQ Location: 49 Geary Street, 238, San Francisco, CA 94108, US
Financials: Seed
Medallia Experience Cloud
SaaS platform to reveal customer insights, and make them actionable
Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Vendor: Medallia
Founded: 2001
Company Size: 1001-5000
HQ Location: 200 W 41st Street New York, NY 10036 USA
Financials: IPO