Twilio Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio.
Twilio Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio analytics capabilities include Analytics, and Custom Reports.
Reviews
"We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sur...e they have a smooth booking experience." - G Scott
Twilio, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Exotel, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Twilio Customer wins, Customer success stories, Case studies
How efficiently Does Twilio manage your Communication Management?
What benefits does Twilio offer for Engagement Management?
What makes Twilio ideal for Sales Call Management?
What benefits does Twilio offer for Helpdesk Management?
How does Twilio facilitate Conference Call Management?
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
It’s a no brainer to use Twilio... having Twilio as the backend for our authentication just allows us to keep growing without any concern. Testimonial By Suhas Joshi |
|
Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved. Testimonial By Alberto Hernandez Seco |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
G Scott Director of Marketing Analytics Vacasa |
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
Suhas Joshi Manager Stripe |
It’s a no brainer to use Twilio... having Twilio as the backend for our authentication just allows us to keep growing without any concern. Testimonial By Suhas Joshi |
|
Alberto Hernandez Seco Head Of Digital and Technology (Spain) CBRE ESPANA |
Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved. Testimonial By Alberto Hernandez Seco |
iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google
Read more →Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire
Read more →Cleveland Clinic - Hospital & Health Care
Read more →Intuit - Financial Services
Read more →Shopify - Retail
Read more →Twilio Customer Engagement Platform for the Retail Industry - 2023
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Peers used Twilio for communication management and engagement management
Twilio Competitors
Twilio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Integrations
Twilio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Twilio Inc. News
Vodafone Spanien und Twilio gehen Partnerschaft ein, um Unternehmen in ... - standard-journal.com
Twilio has expanded its partnership with Vodafone Spain to provide Spanish businesses with secure and interactive Rich Communication Services (RCS) messaging. This collaboration aims to enhance customer interactions through rich, interactive, and secure communication channels.
Twilio brings to market fresh set of customer engagement features - Mi3
Twilio has launched a new suite of customer engagement features, enhancing its platform with Granular Observability, a centralised Alerting Hub, expanded APIs, and Auto-Instrumentation. These tools aim to improve customer data infrastructure, offering secure and seamless experiences. The updates are designed to help enterprises build trusted, transformative customer relationships using Twilio Segment.
Twilio names Jake Kanter as new vice president of sales for EMEA | ChannelPro - ITPro
Twilio has appointed Jake Kanter as the new vice president of sales for EMEA. Kanter, a company veteran since 2014, has held various roles, including interim lead for LATAM and regional VP for North America. His expertise in regulated industries and customer engagement will drive growth in Twilio's EMEA communications business.
Twilio cements its vision of becoming a unified AI-powered platform provider - Omdia
Twilio, at its recent analyst summit, highlighted its strategy to unify contextual data, communications, and AI into a cohesive enterprise engagement platform. This move aims to optimize and personalize digital interactions, reinforcing Twilio's commitment to becoming a leading AI-powered platform provider.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
