Twilio Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio.
Twilio Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio analytics capabilities include Analytics, and Custom Reports.
Reviews
"Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved." - Alberto Hernandez Seco
Twilio, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Exotel, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Twilio Use Cases
How does Twilio facilitate Communication Management?
What makes Twilio ideal for Engagement Management?
How efficiently Does Twilio manage your Sales Call Management?
How can Twilio optimize your Helpdesk Management Workflow?
What solutions does Twilio provide for Conference Call Management?
67+ more Business Use Cases
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved. Testimonial By Alberto Hernandez Seco |
|
It’s a no brainer to use Twilio... having Twilio as the backend for our authentication just allows us to keep growing without any concern. Testimonial By Suhas Joshi |
|
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alberto Hernandez Seco Head Of Digital and Technology (Spain) CBRE ESPANA |
Twilio really enabled us to respond quickly to a very fluid and challenging situation incorporating all the necessary legal requirements, and COVID regulations as they evolved. Testimonial By Alberto Hernandez Seco |
|
Suhas Joshi Manager Stripe |
It’s a no brainer to use Twilio... having Twilio as the backend for our authentication just allows us to keep growing without any concern. Testimonial By Suhas Joshi |
|
Chris McGrath IT Program Manager Marks & Spencer |
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
Case Studies
CASE STUDY Toyota Connected
CASE STUDY Shopify
CASE STUDY United Way
CASE STUDY Cleveland Clinic
CASE STUDY Intuit
Video
Twilio Customer Engagement Platform for the Retail Industry - 2023
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Peers used Twilio for communication management and engagement management
Twilio Competitors
Twilio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Integrations
Twilio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Twilio Inc. News
Regulatory and Compliance Corner: Q2 2025
Twilio outlines new global telecom regulations for Q2 2025, highlighting stricter fraud prevention and compliance requirements. Key updates include international call and message blocking, mandatory sender ID registries in Ireland, Spain, and Australia, and enhanced KYC standards in the US and UK. Twilio advises ISVs and enterprise customers to register sender IDs and adapt to evolving compliance demands.
Twilio, Orange Partner to Deliver Secure RCS Messaging in France - MarTech Cube
Twilio and Orange have formed a partnership to deliver secure RCS (Rich Communication Services) messaging in France. This collaboration aims to enhance mobile messaging security and engagement for French enterprises, leveraging Twilios cloud communications platform and Oranges mobile network capabilities.
Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment
Luisaviaroma, a leading fashion retailer, unified its customer data using Twilio Segment to overcome fragmented insights across web, mobile, and social channels. This enabled more precise marketing campaigns and optimized ad spend, resulting in improved return on ad spend (ROAS) on Meta platforms and greater operational efficiency.
Twilio announces multi-year strategic partnership with Microsoft to 'accelerate ... - iTWire
Twilio has entered a multi-year strategic partnership with Microsoft to accelerate innovation in customer engagement solutions. The collaboration will leverage Microsoft Azure and AI technologies to enhance Twilio's communication APIs and customer data platform capabilities for enterprise clients.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
