Twilio Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio.
Twilio Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio analytics capabilities include Analytics, and Custom Reports.
Reviews
"We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sur...e they have a smooth booking experience." - G Scott
Twilio, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Exotel, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Twilio Customer wins, Customer success stories, Case studies
What Are the key features of Twilio for Communication Management?
How can Twilio optimize your Engagement Management Workflow?
What Are the key features of Twilio for Sales Call Management?
What benefits does Twilio offer for Helpdesk Management?
How efficiently Does Twilio manage your Conference Call Management?
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
On a Friday night—the biggest night for pizza– we can actually sleep well knowing that, with Twilio, everything is handled and our customer support team members will be fine. Testimonial By Boban Ljubinoski |
|
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
G Scott Director of Marketing Analytics Vacasa |
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
Boban Ljubinoski Sr. Product Manager Slice |
On a Friday night—the biggest night for pizza– we can actually sleep well knowing that, with Twilio, everything is handled and our customer support team members will be fine. Testimonial By Boban Ljubinoski |
|
Anne Byrne Backend Engineer Customer Experience Team Deliveroo |
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google
Read more →Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire
Read more →The RealReal - Retail
Read more →Persona - Information Technology And Services
Read more →Luma Health - Health, Wellness And Fitness
Read more →Twilio Customer Engagement Platform for the Retail Industry - 2023
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Peers used Twilio for communication management and engagement management
Twilio Competitors
Twilio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Integrations
Twilio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Twilio Inc. News
Integrate Twilio Flex and Microsoft Dynamics 365 with Zing
Integrate Twilio Flex and Microsoft Dynamics 365 with Zing
Twilio: Q3 Earnings Snapshot - Barchart.com
Twilio reported a Q3 net income of $37.2 million, or 23 cents per share, surpassing Wall Street expectations. Adjusted earnings were $1.25 per share, exceeding the forecast of $1.05. Revenue reached $1.3 billion, beating the expected $1.25 billion. For Q4, Twilio anticipates earnings between $1.17 and $1.22 per share, with revenue projected at $1.31 to $1.32 billion.
Twilio unveils advanced tools for better customer data management | Cita Directa
Twilio has introduced a suite of advanced tools aimed at enhancing customer data management for small and medium-sized businesses. These tools include granular observability, a centralized alerting hub, an expanded API, and automated instrumentation. They are designed to improve data integrity, streamline alert management, and allow non-technical users to efficiently manage data tasks, ultimately enhancing customer engagement and satisfaction.
Twilio: It's Too Soon For An Upgrade (NYSE:TWLO) | Seeking Alpha
Twilio has introduced a suite of new features aimed at enhancing customer data management for small businesses. These tools include Granular Observability, a centralized Alerting Hub, expanded APIs, and Auto-Instrumentation, all designed to improve data integrity and operational efficiency. The updates aim to empower small businesses with real-time, reliable data to drive customer engagement and improve interaction quality.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
