Twilio Overview
This is a summary of the comprehensive capabilities and benefits of Twilio based on over 12627 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Twilio, Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), Ushur, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Twilio is right for your needs? Our Cuspera AI engine can evaluate how Twilio fits your specific business needs, industry, and context. Get your personalized assessment report today.
Twilio supports business activities such as:
- Communication Management
- Engagement Management
- Sales Call Management
- Helpdesk Management
- Conference Call Management
Twilio can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Enter New Markets Internationally Or Locally, Launch New Products, etc. It can help manage these activities if you use Text SMS Phone Calls E-Mail etc. for these needs. As a solution, Twilio's capabilities include Alerts: Popups & Notifications, Recording, Bot, etc.
Twilio was founded in 2008. Hospitality Vertical is its biggest customer base.
Reviews
"We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sur...e they have a smooth booking experience. " - G Scott
Cuspera Reviews
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Twilio.
Use Cases
Peers recommend Communication Management , Engagement Management , Sales Call Management , as the business use cases that they have been most satisfied while using Twilio.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Communication Management with Text SMS, Phone Calls, E-Mail and Chat |
3.35/5 ★ |
"...With integration into our primary business apps, we're able to send text messages programmatically, make robo calls, use disposable phone numbers......" Peer review by Garrett Johnson, Religious Institutions |
sending & publishing communications |
3.06/5 ★ |
"...The same API you use for SMS can now be used to send WhatsApp messages...." WhatsApp there s an API for that |
tracking & monitoring communications |
4.96/5 ★ |
"...From Wikipedia Twilio capabilities include: Send and Receive SMS Messages Send and Receive phone Calls Email messaging WhatsApp Messaging Marketing Automation Programmable Chats ..." Connecting My Flask Application with Twilio to send SMS |
Engagement Management |
4.96/5 ★ |
"...The post Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS appeared first on MarTechSeries...." Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS |
engaging and following up |
4.94/5 ★ |
"...For example, Twilio has developed Twilio champions an initiative designed to engage programmers who could be future Twilio employees ..." How to ensure your tech talent pool is poaching proof |
engaging with scheduling & cadence |
3.41/5 ★ |
"How Deliveroo uses Twilio products to provide their customers, riders, and partner restaurants a thoughtful, seamless, and ever-improving experience." https://customers.twilio.com/1977/deliveroo |
Sales Call Management with Phone Calls, Offline, Events and Trade Shows |
4.03/5 ★ |
"...The latency is low and call recording quality is fine as well...." Peer review by David C., Computer Software |
call recording |
4.07/5 ★ |
"...it's very powerful, it's provide easy call recording, text-to-speech and queue...." Peer review by Julien S., Gérant Co-Fondateur, Computer Software |
call transcription |
4.35/5 ★ |
"...So we have the ability to make, track, record and transcribe calls from Alore CRM via a service called Twilio. ..." Building B2B outbound sales strategy from scratch |
call scoring |
4.17/5 ★ |
"How Stripe builds economic infrastructure for the internet and powers hundreds of billions of dollars of transactions for millions of users around the world." https://customers.twilio.com/2303/stripe |
call analytics |
4.16/5 ★ |
"...Personally, we use Twilio for call tracking and analytics...." Peer review by Jon E., Marketing and Advertising |
PEER EXPERIENCES | |
---|---|
Communication Management with Text SMS, Phone Calls, E-Mail and Chat |
3.35/5 ★ |
"...With integration into our primary business apps, we're able to send text messages programmatically, make robo calls, use disposable phone numbers......" Peer review by Garrett Johnson, Religious Institutions |
|
sending & publishing communications |
3.35/5 ★ |
tracking & monitoring communications |
3.35/5 ★ |
Engagement Management |
4.96/5 ★ |
"...The post Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS appeared first on MarTechSeries...." Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS |
|
engaging and following up |
4.96/5 ★ |
engaging with scheduling & cadence |
4.96/5 ★ |
Sales Call Management with Phone Calls, Offline, Events and Trade Shows |
4.03/5 ★ |
"...The latency is low and call recording quality is fine as well...." Peer review by David C., Computer Software |
|
call recording |
4.03/5 ★ |
call transcription |
4.03/5 ★ |
call scoring |
4.03/5 ★ |
call analytics |
4.03/5 ★ |
67+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12627 insights from peers and experts to help you assess how these Twilio use cases fit your Customer Experience Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
|
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
CUSTOMERS | TESTIMONIALS |
---|---|
G Scott Director of Marketing Analytics Vacasa |
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
Chris McGrath IT Program Manager Marks & Spencer |
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
Anne Byrne Backend Engineer Customer Experience Team Deliveroo |
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study LyftRead More |
|
Case Study Coca-Cola EnterprisesRead More |
|
Case Study American Red CrossRead More |
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio Alternatives
Peer and Expert Opinion on Features
for Twilio
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (285) |
Recording | Read Reviews (270) |
bot | Read Reviews (218) |
Personalization | Read Reviews (210) |
Dashboard | Read Reviews (183) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (285) |
Recording | Read Reviews (270) |
bot | Read Reviews (218) |
Personalization | Read Reviews (210) |
Dashboard | Read Reviews (183) |
IT and Other Capabilities
for Twilio
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (803) |
Data Export | Read Reviews (685) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (803) |
Data Export | Read Reviews (685) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (126) |
Phone Support | Read Reviews (339) |
24/7 Support | Read Reviews (918) |
Chat Support | Read Reviews (85) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (126) |
Phone Support | Read Reviews (339) |
24/7 Support | Read Reviews (918) |
Chat Support | Read Reviews (85) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (166) |
Analytics | Read Reviews (303) |
Custom Reports | Read Reviews (721) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (166) |
Analytics | Read Reviews (303) |
Custom Reports | Read Reviews (721) |
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Vendor Profile Details
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO