Twilio Flex Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio Flex.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio Flex.
Twilio Flex Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Flex works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio Flex's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio Flex support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio Flex analytics capabilities include Analytics, and Custom Reports.
Reviews
"We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year." - Chris McGrath
Peer review evidence (same sources as the product rating summary)
"...It actually solves the purpose of sending messages to mobile devices...." Peer review by Manju S., HR Manager, Information Technology and Services
"...Twilio s artificial intelligence can create chatbots to accurately handle customer interactions via mobile chat, SMS, or WhatsApp. ..." The 14 Best Marketing Automation Tools for Your Business
"...The call recording is a great feature, it is also great to see time stamps to review calls...." Peer review by User
Twilio Flex, Retently, Genesys Cloud EX, Oracle Advertising and Customer Experience (CX), Exotel, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Flex
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio Flex is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Twilio Flex Customer wins, Customer success stories, Case studies
How can Twilio Flex optimize your Communication Management Workflow?
What benefits does Twilio Flex offer for Engagement Management?
How does Twilio Flex facilitate Sales Call Management?
How does Twilio Flex address your Helpdesk Management Challenges?
Why is Twilio Flex the best choice for Conference Call Management?
11 buyers and buying teams have used Cuspera to assess how well Twilio Flex solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
|
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
|
Twilio helps us maintain that human element of connecting in the ridesharing model. Testimonial By Anthony Velazquez |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chris McGrath IT Program Manager Marks & Spencer |
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
|
Anne Byrne Backend Engineer Customer Experience Team Deliveroo |
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
|
Anthony Velazquez Engineering Manager Lyft |
Twilio helps us maintain that human element of connecting in the ridesharing model. Testimonial By Anthony Velazquez |
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Frequently Asked Questions (FAQ)
What buyers ask before choosing Twilio Flex
What is Twilio Flex?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio Flex used for?
What are the top features of Twilio Flex?
Who uses Twilio Flex?
What are Twilio Flex alternatives?
Where is Twilio Flex located?
Peers used Twilio Flex for communication management and engagement management
Twilio Flex Competitors
Twilio Flex Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Flex Integrations
Twilio Flex integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Flex
Software Failure Risk Guidance
?for Twilio Flex
Overall Risk Meter
Top Failure Risks for Twilio Flex
Twilio Inc. News
Announcing Twilio Lookup Line Status Public Beta: Verify Number Deliverability Before You Send
Twilio has launched the public beta of its Lookup Line Status API, allowing businesses to verify phone number deliverability before sending messages. This tool provides real-time carrier insights, helping optimize messaging workflows by ensuring messages reach valid and active numbers. It aims to reduce wasted spend, protect sender reputation, and improve database hygiene.
Launch High-Impact RCS Campaigns with Heymarket & Twilio
Twilio and Heymarket have integrated their platforms to enable high-impact RCS marketing campaigns. This integration allows businesses to use Heymarket's interface, powered by Twilio, to create immersive RCS experiences with verified branding, rich media, and interactive elements. The collaboration simplifies the deployment of RCS campaigns, enhancing customer engagement across Android and iOS devices.
Twilio's Compliance Toolkit now Generally Available
Twilio has announced the general availability of its Compliance Toolkit for Programmable Messaging customers in the U.S. This toolkit, driven by AI and machine learning, helps mitigate compliance risks by analyzing and categorizing messages into essential and non-essential traffic. It supports healthcare use cases and integrates features like smart quiet hours rescheduling and reassigned number checks to enhance message deliverability and protect consumer trust.
Cloud software firm Twilio to buy SendGrid in $2 billion deal
Twilio announced it will acquire SendGrid in an all-stock deal valued at $2 billion. This acquisition enhances Twilio's capabilities by integrating SendGrid's email technology, expanding its customer base and service offerings. The transaction is expected to close in the first half of 2019.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
