Twilio Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio.
Twilio Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio analytics capabilities include Analytics, and Custom Reports.
Reviews
"We needed a technology partner [like Twilio] that could integrate seamlessly across our stack and help us iterate quickly using analytical insights. Twilio had the features we needed, and performed well in financial modeling; but most importantly, o...ur engineers were excited to use it." - Alan Bustelo-Killam
Peer review evidence (same sources as the product rating summary)
"...Personally, we use Twilio for call tracking and analytics...." Peer review by Jon E., Marketing and Advertising
"...The biggest hurdle to get over was around internal processes like training customer service and coordinating the release across iOS, Android, and web...." Peer review by Edward Dowling, Product Manager, Transferwise
"...We previously had a mixture of several providers (both Cloud and on-premises) for that, but with Twilio we consolidated inbound and outbound telephony, SMS campaigns, IVR capabilities, call recording and customizable extensions, and even integration with our CRM platform...." Peer review by Jose Q, Support Services Manager
Twilio, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Exotel, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Twilio Customer wins, Customer success stories, Case studies
What Are the key features of Twilio for Communication Management?
What benefits does Twilio offer for Engagement Management?
What benefits does Twilio offer for Sales Call Management?
What makes Twilio ideal for Helpdesk Management?
How can Twilio enhance your Conference Call Management process?
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We needed a technology partner [like Twilio] that could integrate seamlessly across our stack and help us iterate quickly using analytical insights. Twilio had the features we needed, and performed well in financial modeling; but most importantly, our engineers were excited to use it. Testimonial By Alan Bustelo-Killam |
|
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
|
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alan Bustelo-Killam Product Manager Chime |
We needed a technology partner [like Twilio] that could integrate seamlessly across our stack and help us iterate quickly using analytical insights. Twilio had the features we needed, and performed well in financial modeling; but most importantly, our engineers were excited to use it. Testimonial By Alan Bustelo-Killam |
|
Chris McGrath IT Program Manager Marks & Spencer |
We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. Testimonial By Chris McGrath |
|
Anne Byrne Backend Engineer Customer Experience Team Deliveroo |
Twilio is a cost efficient and simple way to test the feasibility of new features. We ended up choosing Twilio’s API for WhatsApp because it meant we could focus on the product, not on the complex requirements of WhatsApp’s infrastructure. Testimonial By Anne Byrne |
Twilio Customer Engagement Platform for the Retail Industry - 2023
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Peers used Twilio for communication management and engagement management
Twilio Competitors
Twilio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Integrations
Twilio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Twilio Inc. News
Twilio Inc-Aktie (US90138F1021): Quartalszahlen, Profitabilittsfokus ...
Twilio reported its latest quarterly results in May 2026, emphasizing a shift towards profitability and platform business. The company is focusing on high-margin applications and customers with higher lifetime value while reducing less profitable messaging volumes. This strategic pivot aims to enhance Twilio's profitability amid changing investor expectations, highlighting the importance of communication APIs and platform solutions for sustainable growth.
Twilio Inc-Aktie (US90138F1021): Wachstum mit Profit ...
Twilio has released its latest quarterly financial results, emphasizing a shift towards profitable growth. The company highlights efficiency programs and cost control measures to improve margins. Twilio's business model focuses on cloud-based communication services, including SMS, voice, and email APIs, with a growing emphasis on data-driven customer engagement solutions.
Twilio Maintains Leader Status in Gartner's 2026 CPaaS Magic Quadrant
Twilio has been named a Leader in Gartner's 2026 CPaaS Magic Quadrant for the fourth consecutive year, excelling in Ability to Execute. The recognition highlights Twilio's strategic focus on AI-driven communication solutions, including Voice AI and Agentic Platform Capabilities, reinforcing its leadership in the CPaaS market.
Twilio Inc stock (US90138F1021): Strategic partnership ...
Twilio has formed a multi-year strategic partnership with AEG to enhance fan engagement in ticketing, sports, and live entertainment. This collaboration focuses on personalized fan experiences, leveraging Twilio's cloud communications platform to improve customer interactions across various sectors.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
