Retently Overview
This is a summary of the comprehensive capabilities and benefits of Retently based on over 1050 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Retently, CSS Customer Experience Analytics, Ushur, Genesys Cloud, Sense, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Retently is right for your needs? Our Cuspera AI engine can evaluate how Retently fits your specific business needs, industry, and context. Get your personalized assessment report today.
Retently supports business activities such as:
- Customer Feedback Management
- Social Media Analytics
- Engagement Management
- Communication Management
- Workflow Management
Retently can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Promotions and E-Mail for these needs. As a solution, Retently's capabilities include Feedback Surveys, Personalization, Dashboard, etc.
Retently Information Technology and Services Vertical is its biggest customer base.
Reviews
"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Retently solved their Customer Experience Management needs. Cuspera uses 1050 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Retently.
Use Cases
Peers recommend Customer Feedback Management , Social Media Analytics , Engagement Management , as the business use cases that they have been most satisfied while using Retently.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results...." Peer review by Verified Reviewer, Computer Software |
| measuring net promoter score |
4.91/5 ★ |
"...Send NPS and CSAT surveys via email, link, or in-app with Retently's two-way Intercom integration...." Survey customers in Intercom Messenger |
| measuring customer satisfaction |
4.94/5 ★ |
"...Check it out to grow customer satisfaction...." Peer review by John W., Advisor , Banking |
| Social Media Analytics |
4.95/5 ★ |
"...With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action...." Peer review |
| Engagement Management with Promotions |
4.83/5 ★ |
"...This approach enabled them to reach out to customers on the channels where they were more likely to engage. ..." Case Study Chargify |
| engaging and following up |
4.80/5 ★ |
"...Their teams could now instantly receive NPS-related notifications on Slack, which let them quickly process feedback, coordinate within teams, and follow up in a timely manner...." Case Study Zyte |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Promotions |
4.94/5 ★ |
"...The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results...." Peer review by Verified Reviewer, Computer Software |
|
| measuring net promoter score |
4.94/5 ★ |
| measuring customer satisfaction |
4.94/5 ★ |
| Social Media Analytics |
4.95/5 ★ |
"...With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action...." Peer review |
|
| Engagement Management with Promotions |
4.83/5 ★ |
"...This approach enabled them to reach out to customers on the channels where they were more likely to engage. ..." Case Study Chargify |
|
| engaging and following up |
4.83/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1050 insights from peers and experts to help you assess how these Retently use cases fit your Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann |
|
Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pablo Hoffmann Co-Founder and Director Zyte |
Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann |
|
Henrik Eriksson Admin Specialist Precis Digital |
Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ChargifyRead More |
|
Case Study Precis DigitalRead More |
|
Case Study ZyteRead More |
Frequently Asked Questions(FAQ)
for Retently
What is Retently?
What is Retently used for?
What are the top features of Retently?
Who uses Retently?
What are Retently alternatives?
Where is Retently located?
Popular Business Setting
for Retently
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Banking
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Retently to Enhance customer relationships and Acquire customers
Retently Alternatives
Peer and Expert Opinion on Features
for Retently
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (269) |
| Personalization | Read Reviews (35) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (21) |
| Micro customer segmenting | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (269) |
| Personalization | Read Reviews (35) |
| Dashboard | Read Reviews (24) |
| Alerts: popups & Notifications | Read Reviews (21) |
| Micro customer segmenting | Read Reviews (17) |
IT and Other Capabilities
for Retently
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (50) |
| Data Import | Read Reviews (50) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (50) |
| Data Import | Read Reviews (50) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (40) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (40) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (37) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (37) |
Software Failure Risk Guidance
?for Retently
Overall Risk Meter
Top Failure Risks for Retently
Vendor Profile Details
Company Name
Retently
Company Website
https://www.retently.com/HQ Location
800 W El Camino Real, Suite 180, Mountain View, California 94040, US
Employees
11-50
Social
Financials
PRIVATE
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