Retently Overview

Retently addresses the challenge of understanding customer sentiment by offering tools for sending NPS, CSAT, and CES surveys. This product enables businesses to gather and analyze customer feedback effectively, providing insights into every touchpoint of the customer journey. By leveraging these insights, companies can make informed decisions to enhance customer experiences and drive growth. Retently's platform is particularly valuable for B2B and eCommerce brands looking to transform feedback into actionable strategies. A notable feature is its ability to turn customer experiences into growth opportunities, making it a trusted choice for leading global brands.

Use Cases

Customers recommend Customer Feedback Management, Social Media Analytics, Engagement Management, as the business use cases that they have been most satisfied with while using Retently.

Other use cases:

  • Communication Management
  • Workflow Management
  • Referral Management
  • Contact List Management
  • Playbook Creation
  • Lead Scoring
  • Campaign Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Retently.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
See all business priorities See less business priorities

Retently Use-Cases and Business Priorities: Customer Satisfaction Data

Retently works with different mediums / channels such as Promotions. and E-Mail.

Retently's features include Feedback Surveys, Personalization, Dashboard, etc. and Retently support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Retently analytics capabilities include Custom Reports, and Analytics.

Reviews

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction!" - Henrik Eriksson

Retently, Opinion Stage, Sense, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

Popular Business Setting

for Retently

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Banking

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Retently is popular in Information Technology And Services, Marketing And Advertising, and Banking and is widely used by Mid Market, Small Business, and Enterprise.

Retently Customer wins, Customer success stories, Case studies

How can Retently enhance your Customer Feedback Management process?

How can Retently enhance your Social Media Analytics process?

How efficiently Does Retently manage your Engagement Management?

How efficiently Does Retently manage your Communication Management?

What benefits does Retently offer for Workflow Management?

9 buyers and buying teams have used Cuspera to assess how well Retently solved their Customer Experience Management needs. Cuspera uses 1050 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS TESTIMONIALS
Retently testimonial

Henrik Eriksson

Admin Specialist

Precis Digital
Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson
Retently testimonial

Pablo Hoffmann

Co-Founder and Director

Zyte
Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann
CUSTOMERS TESTIMONIALS
Retently testimonial

Henrik Eriksson

Admin Specialist

Precis Digital
Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson
Retently testimonial

Pablo Hoffmann

Co-Founder and Director

Zyte
Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann

SpearmintLOVE - Retail

Retently helped SpearmintLOVE automate customer feedback and achieve an NPS of 79. SpearmintLOVE struggled to find an NPS tool that integrated with BigCommerce and offered automation. Retently provid...ed seamless integration and automated outreach to unhappy customers. This made it easy to collect actionable feedback and improve customer loyalty. Over 5 million customers benefited from the improved experience.

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Bouclair - Retail

Retently helped Bouclair improve customer feedback with bilingual CSAT surveys. Bouclair wanted to cut software costs, boost AI analytics, and get more survey responses. They needed surveys in Englis...h and French for their diverse customers. With Retently, Bouclair reached an 86% CSAT score and a 65% response rate. They also reduced costs by 50% and supported over 40 agents.

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Umart Online - Consumer Electronics

Retently helped Umart Online cut customer experience costs by 250%. Umart needed a CX platform to unify customer satisfaction data and improve insights. They switched from AskNicely to Retently for b...etter integration, survey personalization, and historical feedback import. With Retently, Umart improved response speed by 30% and grew customer loyalty by 29%. The platform made it easy to track NPS, CSAT, and CES, and connect with Zendesk for survey automation.

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Splitit - Financial Services

Retently helped Splitit boost its Net Promoter Score by 51%. Splitit used Retently’s customer feedback tools to gather insights from both brands and consumers. The company faced challenges in buildin...g strong merchant relationships and managing customer expectations. With Retently, Splitit improved communication and customer experience across 3,000+ merchants in over 100 countries. This led to higher satisfaction and better retention.

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PensionBee - Financial Services

Retently helped PensionBee improve its customer experience. PensionBee used Retently’s CX platform with Salesforce integration to import customer data and trigger NPS surveys. The team sent tens of t...housands of transactional email NPS surveys each year. The platform made it easy to track feedback, spot trends, and act quickly. PensionBee achieved a Net Promoter Score of 63.

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Rural Mutual Insurance Company (Ruralins) - Insurance

Retently CX helped Rural Mutual Insurance Company collect customer feedback at key touchpoints. The company needed secure, customizable surveys that integrated with their systems. Retently provided a...utomated feedback loops and segmentation for different audiences. Ruralins achieved a 64 NPS score using regular and touchpoint surveys. 57% of users rated the company a 10.

Read more →

The real difference between Customer Support & Customer Success

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Frequently Asked Questions(FAQ)

for Retently

What is Retently?

Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.

Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.

Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.

What is Retently used for?

Retently is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Social Media Analytics and Engagement Management .

What are the top features of Retently?

Feedback surveys, Personalization and Dashboard are some of the top features of Retently.

Who uses Retently?

Retently is used by Information Technology And Services, Marketing And Advertising and Banking among other industries.

What are Retently alternatives?

Where is Retently located?

Retently is headquartered at 800 W El Camino Real, Suite 180, Mountain View, California 94040, US.
lightning

Peers used Retently for customer feedback management and social media analytics

Retently Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.84/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.84/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for Retently

Overall Risk Meter

Low Medium High

Top Failure Risks for Retently

Retently, Inc. Profile

Company Name

Retently, Inc.

Company Website

https://www.retently.com/

HQ Location

800 W El Camino Real, Suite 180, Mountain View, California 94040, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE