Home Customer Experience Management Retently

Retently: Use-Cases, Insights and Reviews | 2026 Cuspera

4.7 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Platform to Improve Customer Satisfaction with Net Promoter Score

Retently Overview

Retently addresses the challenge of understanding customer sentiment by offering tools for sending NPS, CSAT, and CES surveys. This product enables businesses to gather and analyze customer feedback effectively, providing insights into every touchpoint of the customer journey. By leveraging these insights, companies can make informed decisions to enhance customer experiences and drive growth. Retently's platform is particularly valuable for B2B and eCommerce brands looking to transform feedback into actionable strategies. A notable feature is its ability to turn customer experiences into growth opportunities, making it a trusted choice for leading global brands.

Use Cases

Customers recommend Customer Feedback Management, Social Media Analytics, Engagement Management, as the business use cases that they have been most satisfied with while using Retently.

Other use cases:

Communication Management
Workflow Management
Referral Management
Contact List Management
Playbook Creation
Lead Scoring
Campaign Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Retently.

Other priorities:

Improve Internal Communications
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Build Brand Awareness

See all business priorities See less business priorities

Retently Use-Cases and Business Priorities: Customer Satisfaction Data

Retently works with different mediums / channels such as Promotions. and E-Mail.

Retently's features include Feedback Surveys, Personalization, Dashboard, etc. and Retently support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Retently analytics capabilities include Custom Reports, and Analytics.

Reviews

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction!" - Henrik Eriksson

Peer review evidence (same sources as the product rating summary)

"...Retently helps to measure and enhance customer loyalty and satisfaction through feedback gathering and Net Promoter Score (NPS) surveys...." Peer review from Featured Customers

"...With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action...." Peer review

"...Automatically follow-up or send reminder surveys to the ones who did not provide feedback. ..." Gorgias

Retently, Opinion Stage, Sense, Genesys Cloud EX, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

Popular Business Setting

for Retently

Top Industries

Information Technology and Services
Marketing and Advertising
Banking

Popular in

Mid Market
Small Business
Enterprise

Retently is popular in Information Technology And Services, Marketing And Advertising, and Banking and is widely used by Mid Market, Small Business, and Enterprise.

Retently Customer wins, Customer success stories, Case studies

Why is Retently the best choice for Customer Feedback Management?

What makes Retently ideal for Engagement Management?

What benefits does Retently offer for Communication Management?

What solutions does Retently provide for Workflow Management?

9 buyers and buying teams have used Cuspera to assess how well Retently solved their Customer Experience Management needs. Cuspera uses 1050 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS	TESTIMONIALS
Henrik Eriksson Admin Specialist Precis Digital	Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson
Pablo Hoffmann Co-Founder and Director Zyte	Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann

CUSTOMERS	TESTIMONIALS
Henrik Eriksson Admin Specialist Precis Digital	Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson
Pablo Hoffmann Co-Founder and Director Zyte	Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann

Precis Digital - Marketing And Advertising - Medium

Stockholm, Sweden

Retently helped Precis Digital improve their customer experience by enabling data-driven decisions. The agency used Retently’s NPS platform to segment and analyze customer feedback. This led to a 13%... increase in NPS within 12 months and a 57% response rate. The team used these insights to enhance client relationships and shape better marketing campaigns. Retently’s dashboard and analytics made it easy to act on customer needs quickly.

PSD Underwear - Consumer Goods - Medium

USA

Retently helped PSD Underwear achieve a 72 NPS by collecting feedback across email, in-app, and SMS. PSD replaced a basic Shopify survey app to gain better insights and automate campaigns. The brand ...now tracks NPS, CES, and CSAT at every customer touchpoint. Integrations with Shopify and Zendesk streamlined workflows and improved data analysis. PSD uses real-time feedback to improve products, marketing, and support.

Jones Road Beauty - Consumer Goods - Medium

Montclair, USA

Jones Road Beauty used Retently to automate customer feedback collection and improve customer experience. They integrated Retently with Shopify and Slack to segment feedback and receive real-time ale...rts. The brand achieved a 96% customer satisfaction score and cut costs by 50%. Automated NPS and CES surveys helped them quickly address customer concerns and improve communication. The team uses feedback analytics to guide product and service improvements.

Epic Gardening - Consumer Goods - Small

San Diego, USA

Retently helped Epic Gardening boost customer satisfaction and loyalty. The company used CSAT, CES, and NPS surveys to gather feedback after orders and support tickets. Shopify and Gorgias integratio...ns made feedback collection easy and fast. Epic Gardening achieved an NPS of 88, CSAT of 86%, and CES of 91%. The team responds quickly to feedback, improving products and service for their community.

Epic Gardening - Consumer Goods - Small

San Diego, USA

Retently helped Epic Gardening boost customer satisfaction and loyalty. The company used CSAT, CES, and NPS surveys to gather feedback after key events. Shopify and Gorgias integrations made survey c...ollection easy and automated. Epic Gardening achieved an NPS of 88, CSAT of 86%, and CES of 91%. Fast feedback allowed them to fix issues quickly and improve products and support. Their YouTube channel grew to over 3 million subscribers, showing strong community engagement.

PSD Underwear - Consumer Goods - Medium

Rochester, USA

Retently helped PSD Underwear achieve a 72 NPS by collecting feedback across email, in-app, and SMS. PSD replaced a basic Shopify survey app with Retently to gain deeper insights into customer behavi...or and preferences. Automated surveys now cover every stage of the customer journey, from shopping to delivery and support. The easy dashboard and analytics let PSD act quickly on feedback and improve products and services. Integration with Shopify and Zendesk streamlined workflows and saved time. PSD now sends tens of thousands of surveys monthly, driving higher satisfaction and loyalty.

The real difference between Customer Support & Customer Success

Frequently Asked Questions (FAQ)

What buyers ask before choosing Retently

What is Retently?

Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.

Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.

Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.

What is Retently used for?

Retently is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Social Media Analytics and Engagement Management .