Retently Overview

Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.

Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.

Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.

Cuspera Reviews

9 buyers and buying teams have used Cuspera to assess how well Retently solved their Customer Experience Management needs. Cuspera uses 1050 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Retently.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Social Media Analytics , Engagement Management , as the business use cases that they have been most satisfied while using Retently.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (285)

"...This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers. ...."
measuring net promoter score

4.91/5

Read Reviews (91)

"...Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders...."
measuring customer satisfaction

4.94/5

Read Reviews (71)

"...Check it out to grow customer satisfaction...."
Social Media Analytics

4.95/5

Read Reviews (34)

"...The software enables you to analyze feedback results through sophisticated reports and analytics so you can take remedial action...."
Engagement Management with Promotions

4.83/5

Read Reviews (28)

"...Their teams could now instantly receive NPS-related notifications on Slack, which let them quickly process feedback, coordinate within teams, and follow up in a timely manner...." Case Study Zyte
engaging and following up

4.80/5

Read Reviews (23)

"...Automatically follow up with Detractors to learn more, or invite Promoters to your referral program. ..."
PEER EXPERIENCES
Customer Feedback Management with Promotions

4.94/5

Read Reviews (285)

"...This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers. ...." Peer review by John W., Advisor , Banking
measuring net promoter score

4.94/5

Read Reviews (91)

measuring customer satisfaction

4.94/5

Read Reviews (71)

Social Media Analytics

4.95/5

Read Reviews (34)

"...The software enables you to analyze feedback results through sophisticated reports and analytics so you can take remedial action...." Peer review from Featured Customers
Engagement Management with Promotions

4.83/5

Read Reviews (28)

"...Their teams could now instantly receive NPS-related notifications on Slack, which let them quickly process feedback, coordinate within teams, and follow up in a timely manner...." Case Study Zyte
engaging and following up

4.83/5

Read Reviews (23)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1050 insights from peers and experts to help you assess how these Retently use cases fit your Customer Experience Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Henrik Eriksson

Admin Specialist

Precis Digital

Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson

Pablo Hoffmann

Co-Founder and Director

Zyte

Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann
CUSTOMERS TESTIMONIALS

Henrik Eriksson

Admin Specialist

Precis Digital

Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson

Pablo Hoffmann

Co-Founder and Director

Zyte

Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann

Case Studies

COMPANY CASE STUDIES
Case Study Chargify

How Chargify tripled their response rate by using Retently

Read More
Case Study Zyte

Learn How Zyte Boosts NPS Through Seamless Integrations with Retently

Read More
Case Study Precis Digital

How Precis Digital is Supercharging Client Experience for Data-Driven Marketing Teams with Retently

Read More

Frequently Asked Questions(FAQ)

for Retently

What is Retently?

Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.

What is Retently used for?

Retently is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Social Media Analytics and Engagement Management .

What are the top features of Retently?

Feedback surveys, Personalization and Dashboard are some of the top features of Retently.

Who uses Retently?

Retently is used by Information Technology And Services, Marketing And Advertising and Banking among other industries.

What are Retently alternatives?

Where is Retently located?

Retently is headquartered at 800 W El Camino Real, Suite 180, Mountain View, California 94040, US.

Popular Business Setting

for Retently

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Banking

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Retently to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Retently

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.75/5

Read Reviews (269)
Personalization

4.53/5

Read Reviews (35)
Dashboard

4.84/5

Read Reviews (24)
Alerts: popups & Notifications

4.13/5

Read Reviews (21)
Micro customer segmenting

4.71/5

Read Reviews (17)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.75/5

Read Reviews (269)
Personalization

4.53/5

Read Reviews (35)
Dashboard

4.84/5

Read Reviews (24)
Alerts: popups & Notifications

4.13/5

Read Reviews (21)
Micro customer segmenting

4.71/5

Read Reviews (17)

IT and Other Capabilities

for Retently

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.77/5

Read Reviews (50)
Data Import

4.64/5

Read Reviews (50)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.77/5

Read Reviews (50)
Data Import

4.64/5

Read Reviews (50)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (40)
Chat Support

3.08/5

Read Reviews (3)
Email Support

2.50/5

Read Reviews (2)
Phone Support

1.58/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (40)
Chat Support

3.08/5

Read Reviews (3)
Email Support

2.50/5

Read Reviews (2)
Phone Support

1.58/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.84/5

Read Reviews (71)
Analytics

4.77/5

Read Reviews (37)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.84/5

Read Reviews (71)
Analytics

4.77/5

Read Reviews (37)

Software Failure Risk Guidance

?

for Retently

Overall Risk Meter

Low Medium High

Top Failure Risks for Retently

Vendor Profile Details

Company Name

Retently

Company Website

https://www.retently.com/

HQ Location

800 W El Camino Real, Suite 180, Mountain View, California 94040, US

Employees

11-50

Social

Financials

Seed