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Retently: Use-Cases, Insights and Reviews | 2026 Cuspera

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Platform to Improve Customer Satisfaction with Net Promoter Score

Retently Overview

Retently addresses the challenge of understanding customer sentiment by offering tools for sending NPS, CSAT, and CES surveys. This product enables businesses to gather and analyze customer feedback effectively, providing insights into every touchpoint of the customer journey. By leveraging these insights, companies can make informed decisions to enhance customer experiences and drive growth. Retently's platform is particularly valuable for B2B and eCommerce brands looking to transform feedback into actionable strategies. A notable feature is its ability to turn customer experiences into growth opportunities, making it a trusted choice for leading global brands.

Use Cases

Customers recommend Customer Feedback Management, Social Media Analytics, Engagement Management, as the business use cases that they have been most satisfied with while using Retently.

Other use cases:

Communication Management
Workflow Management
Referral Management
Contact List Management
Playbook Creation
Lead Scoring
Campaign Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Retently.

Other priorities:

Improve Internal Communications
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Build Brand Awareness

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Retently Use-Cases and Business Priorities: Customer Satisfaction Data

Retently works with different mediums / channels such as Promotions. and E-Mail.

Retently's features include Feedback Surveys, Personalization, Dashboard, etc. and Retently support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Retently analytics capabilities include Custom Reports, and Analytics.

Reviews

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner." - Pablo Hoffmann

Peer review evidence (same sources as the product rating summary)

"...Your Net Promoter Score will be calculated based on the survey responses...." Peer review from Retently

"...Klipfolio api Build and share customer satisfaction and feedback analytics dashboards. ..." Connect your Apps & Retently Using Native Integrations and API

"...Automatically follow-up or send reminder surveys to the ones who did not provide feedback. ..." Customer satisfaction surveys triggered by Zendesk

Retently, Opinion Stage, Sense, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

Popular Business Setting

for Retently

Top Industries

Information Technology and Services
Marketing and Advertising
Banking

Popular in

Mid Market
Small Business
Enterprise

Retently is popular in Information Technology And Services, Marketing And Advertising, and Banking and is widely used by Mid Market, Small Business, and Enterprise.

Retently Customer wins, Customer success stories, Case studies

What benefits does Retently offer for Customer Feedback Management?

What solutions does Retently provide for Engagement Management?

How does Retently facilitate Communication Management?

What makes Retently ideal for Workflow Management?

9 buyers and buying teams have used Cuspera to assess how well Retently solved their Customer Experience Management needs. Cuspera uses 1050 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS	TESTIMONIALS
Pablo Hoffmann Co-Founder and Director Zyte	Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann
Henrik Eriksson Admin Specialist Precis Digital	Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson

CUSTOMERS	TESTIMONIALS
Pablo Hoffmann Co-Founder and Director Zyte	Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann
Henrik Eriksson Admin Specialist Precis Digital	Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson

Bluesky Property Management - Real Estate - Small

USA

Bluesky Property Management uses Retently to collect feedback from both property owners and tenants. They run separate NPS programs for each group. This helps them understand and improve both relatio...nships. The company aims to keep owners and tenants satisfied. Full case study details are coming soon.

FIG Property Management - Real Estate - Small

USA

FIG Property Management used Retently to collect feedback from tenants, leasing prospects, and vendors. They achieved a vendor NPS of 90 by listening across every relationship on a single feedback pl...atform. The case highlights how centralized feedback helps improve property management services. Full details of their setup and results are coming soon.

Colorado Realty and Property Management - Real Estate - Small

USA

Colorado Realty and Property Management uses Retently to survey owners and residents at every stage. They map the full customer lifecycle, from onboarding to move-out. The company tracks feedback acr...oss 8 survey touchpoints. This helps them measure the owner and resident journey. Full results and setup details are coming soon.

Mabel's Labels - Consumer Goods - Medium

Hamilton, Canada

Mabel's Labels used Retently to collect over 20,000 customer feedback responses each year. They integrated NPS and CES surveys into their support workflow, treating every survey response like a suppo...rt ticket. This approach led to an NPS of 85 and a CES of 88%. The feedback program drove major product and shipping improvements. Leadership reviews customer feedback quarterly and acts on it, closing the loop with customers.

Salesmsg - Information Technology And Services

Salesmsg used Retently to collect real-time customer feedback across its texting and calling platform. The company needed to measure satisfaction as it launched new features and integrations. Retentl...y enabled Salesmsg to gather in-app feedback and connect survey data to systems like HubSpot and Intercom. This helped Salesmsg quickly address issues and improve customer experience. The platform's flexible survey tools and strong reporting supported Salesmsg's goal to boost customer satisfaction.

Rural Mutual Insurance Company (Ruralins) - Insurance

Retently CX helped Rural Mutual Insurance Company collect customer feedback at key touchpoints. The company needed secure, customizable surveys that integrated with their systems. Retently provided a...utomated feedback loops and segmentation for different audiences. Ruralins achieved a 64 NPS score using regular and touchpoint surveys. 57% of users rated the company a 10.

The real difference between Customer Support & Customer Success

Frequently Asked Questions (FAQ)

What buyers ask before choosing Retently

What is Retently?

Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.

Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.

Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.

What is Retently used for?

Retently is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Social Media Analytics and Engagement Management .