Platform to Improve Customer Satisfaction with Net Promoter Score
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Consumer Goods Case Studies and Customer Success Stories with Retently
PSD Underwear
- Consumer Goods
- Medium
USA
Retently helped PSD Underwear achieve a 72 NPS by collecting feedback across email, in-app, and SMS. PSD replaced a basic... Shopify survey app to gain better insights and automate campaigns. The brand now tracks NPS, CES, and CSAT at every customer touchpoint. Integrations with Shopify and Zendesk streamlined workflows and improved data analysis. PSD uses real-time feedback to improve products, marketing, and support.
Jones Road Beauty used Retently to automate customer feedback collection and improve customer experience. They integrated Retently with Shopify and... Slack to segment feedback and receive real-time alerts. The brand achieved a 96% customer satisfaction score and cut costs by 50%. Automated NPS and CES surveys helped them quickly address customer concerns and improve communication. The team uses feedback analytics to guide product and service improvements.
Retently helped Epic Gardening boost customer satisfaction and loyalty. The company used CSAT, CES, and NPS surveys to gather feedback... after orders and support tickets. Shopify and Gorgias integrations made feedback collection easy and fast. Epic Gardening achieved an NPS of 88, CSAT of 86%, and CES of 91%. The team responds quickly to feedback, improving products and service for their community.
Retently helped Epic Gardening boost customer satisfaction and loyalty. The company used CSAT, CES, and NPS surveys to gather feedback... after key events. Shopify and Gorgias integrations made survey collection easy and automated. Epic Gardening achieved an NPS of 88, CSAT of 86%, and CES of 91%. Fast feedback allowed them to fix issues quickly and improve products and support. Their YouTube channel grew to over 3 million subscribers, showing strong community engagement.
Retently helped PSD Underwear achieve a 72 NPS by collecting feedback across email, in-app, and SMS. PSD replaced a basic... Shopify survey app with Retently to gain deeper insights into customer behavior and preferences. Automated surveys now cover every stage of the customer journey, from shopping to delivery and support. The easy dashboard and analytics let PSD act quickly on feedback and improve products and services. Integration with Shopify and Zendesk streamlined workflows and saved time. PSD now sends tens of thousands of surveys monthly, driving higher satisfaction and loyalty.
Jones Road Beauty used Retently to automate customer feedback collection and improve customer experience. They integrated Retently with Shopify and... Slack to segment feedback and respond quickly to issues. The company achieved a 96% customer satisfaction score and cut costs by 50%. Real-time alerts and analytics helped them address customer concerns and improve service. Retently enabled Jones Road Beauty to make data-driven decisions and boost customer loyalty.
Mabel's Labels used Retently to collect over 20,000 customer feedback responses each year. They integrated NPS and CES surveys into... their support workflow, treating every survey response like a support ticket. This approach led to an NPS of 85 and a CES of 88%. The feedback program drove major product and shipping improvements. Leadership reviews customer feedback quarterly and acts on it, closing the loop with customers.
Real Estate Case Studies and Customer Success Stories with Retently
Bluesky Property Management
- Real Estate
- Small
USA
Bluesky Property Management uses Retently to collect feedback from both property owners and tenants. They run separate NPS programs for... each group. This helps them understand and improve both relationships. The company aims to keep owners and tenants satisfied. Full case study details are coming soon.
FIG Property Management used Retently to collect feedback from tenants, leasing prospects, and vendors. They achieved a vendor NPS of... 90 by listening across every relationship on a single feedback platform. The case highlights how centralized feedback helps improve property management services. Full details of their setup and results are coming soon.
Colorado Realty and Property Management
- Real Estate
- Small
USA
Colorado Realty and Property Management uses Retently to survey owners and residents at every stage. They map the full customer... lifecycle, from onboarding to move-out. The company tracks feedback across 8 survey touchpoints. This helps them measure the owner and resident journey. Full results and setup details are coming soon.
Retail Case Studies and Customer Success Stories with Retently
Bouclair
- Retail
Retently helped Bouclair improve customer feedback with bilingual CSAT surveys. Bouclair wanted to cut software costs, boost AI analytics, and... get more survey responses. They needed surveys in English and French for their diverse customers. With Retently, Bouclair reached an 86% CSAT score and a 65% response rate. They also reduced costs by 50% and supported over 40 agents.
Retently helped SpearmintLOVE automate customer feedback and achieve an NPS of 79. SpearmintLOVE struggled to find an NPS tool that... integrated with BigCommerce and offered automation. Retently provided seamless integration and automated outreach to unhappy customers. This made it easy to collect actionable feedback and improve customer loyalty. Over 5 million customers benefited from the improved experience.
Retently helped Splitit boost its Net Promoter Score by 51%. Splitit used Retently’s customer feedback tools to gather insights from... both brands and consumers. The company faced challenges in building strong merchant relationships and managing customer expectations. With Retently, Splitit improved communication and customer experience across 3,000+ merchants in over 100 countries. This led to higher satisfaction and better retention.
Retently helped PensionBee improve its customer experience. PensionBee used Retently’s CX platform with Salesforce integration to import customer data and... trigger NPS surveys. The team sent tens of thousands of transactional email NPS surveys each year. The platform made it easy to track feedback, spot trends, and act quickly. PensionBee achieved a Net Promoter Score of 63.
Retently helped Zyte improve their Net Promoter Score by 38%. Zyte needed better customer feedback and seamless integration with Salesforce,... Intercom, Freshdesk, and Slack. Retently provided easy integration and allowed Zyte to send unbranded NPS surveys. Zyte could segment customer data and schedule surveys for better response rates. Teams received instant NPS notifications in Slack, improving feedback and customer experience.
Salesmsg used Retently to collect real-time customer feedback across its texting and calling platform. The company needed to measure satisfaction... as it launched new features and integrations. Retently enabled Salesmsg to gather in-app feedback and connect survey data to systems like HubSpot and Intercom. This helped Salesmsg quickly address issues and improve customer experience. The platform's flexible survey tools and strong reporting supported Salesmsg's goal to boost customer satisfaction.
Retently helped Umart Online cut customer experience costs by 250%. Umart needed a CX platform to unify customer satisfaction data... and improve insights. They switched from AskNicely to Retently for better integration, survey personalization, and historical feedback import. With Retently, Umart improved response speed by 30% and grew customer loyalty by 29%. The platform made it easy to track NPS, CSAT, and CES, and connect with Zendesk for survey automation.
Insurance Case Studies and Customer Success Stories with Retently
Rural Mutual Insurance Company (Ruralins)
- Insurance
Retently CX helped Rural Mutual Insurance Company collect customer feedback at key touchpoints. The company needed secure, customizable surveys that... integrated with their systems. Retently provided automated feedback loops and segmentation for different audiences. Ruralins achieved a 64 NPS score using regular and touchpoint surveys. 57% of users rated the company a 10.
Apparel & Fashion Case Studies and Customer Success Stories with Retently
Everlane
- Apparel & Fashion
- Medium
San Francisco, USA
Everlane used Retently to unify customer feedback from both online and retail channels. Before, feedback was scattered and hard to... act on. With Retently, Everlane split surveys for ecommerce and retail, then centralized all responses for real-time insights. The CX team now tracks sentiment by channel and store, quickly spotting issues and acting on them. Feedback led to changes in lost-shipment workflows and store inventory planning. Everlane now turns customer feedback into clear, actionable improvements.
Computer Software Case Studies and Customer Success Stories with Retently
Chargify
- Computer Software
Retently helped Chargify triple its NPS survey response rate. Chargify needed fast, in-depth customer feedback to improve its B2B SaaS... billing platform. Retently’s easy-to-use UI and in-app surveys let Chargify reach customers at the right time. Automated reports showed areas for improvement. Chargify used advanced segmenting and analytics to meet the needs of its diverse client base.
Precis Digital
- Marketing And Advertising
- Medium
Stockholm, Sweden
Retently helped Precis Digital improve their customer experience by enabling data-driven decisions. The agency used Retently’s NPS platform to segment... and analyze customer feedback. This led to a 13% increase in NPS within 12 months and a 57% response rate. The team used these insights to enhance client relationships and shape better marketing campaigns. Retently’s dashboard and analytics made it easy to act on customer needs quickly.
