Real-World Case Studies and Customer Success Stories with Retently

Retently helped SpearmintLOVE automate customer feedback and achieve an NPS of 79. SpearmintLOVE struggled to find an NPS tool that integrated with BigCommerce and offered automation. Retently provid...ed seamless integration and automated outreach to unhappy customers. This made it easy to collect actionable feedback and improve customer loyalty. Over 5 million customers benefited from the improved experience.
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Retently helped Bouclair improve customer feedback with bilingual CSAT surveys. Bouclair wanted to cut software costs, boost AI analytics, and get more survey responses. They needed surveys in Englis...h and French for their diverse customers. With Retently, Bouclair reached an 86% CSAT score and a 65% response rate. They also reduced costs by 50% and supported over 40 agents.
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Retently helped Splitit boost its Net Promoter Score by 51%. Splitit used Retently’s customer feedback tools to gather insights from both brands and consumers. The company faced challenges in buildin...g strong merchant relationships and managing customer expectations. With Retently, Splitit improved communication and customer experience across 3,000+ merchants in over 100 countries. This led to higher satisfaction and better retention.
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Retently helped PensionBee improve its customer experience. PensionBee used Retently’s CX platform with Salesforce integration to import customer data and trigger NPS surveys. The team sent tens of t...housands of transactional email NPS surveys each year. The platform made it easy to track feedback, spot trends, and act quickly. PensionBee achieved a Net Promoter Score of 63.
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Retently helped Zyte improve their Net Promoter Score by 38%. Zyte needed better customer feedback and seamless integration with Salesforce, Intercom, Freshdesk, and Slack. Retently provided easy int...egration and allowed Zyte to send unbranded NPS surveys. Zyte could segment customer data and schedule surveys for better response rates. Teams received instant NPS notifications in Slack, improving feedback and customer experience.
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Salesmsg used Retently to collect real-time customer feedback across its texting and calling platform. The company needed to measure satisfaction as it launched new features and integrations. Retentl...y enabled Salesmsg to gather in-app feedback and connect survey data to systems like HubSpot and Intercom. This helped Salesmsg quickly address issues and improve customer experience. The platform's flexible survey tools and strong reporting supported Salesmsg's goal to boost customer satisfaction.
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Retently helped Umart Online cut customer experience costs by 250%. Umart needed a CX platform to unify customer satisfaction data and improve insights. They switched from AskNicely to Retently for b...etter integration, survey personalization, and historical feedback import. With Retently, Umart improved response speed by 30% and grew customer loyalty by 29%. The platform made it easy to track NPS, CSAT, and CES, and connect with Zendesk for survey automation.
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Retently CX helped Rural Mutual Insurance Company collect customer feedback at key touchpoints. The company needed secure, customizable surveys that integrated with their systems. Retently provided a...utomated feedback loops and segmentation for different audiences. Ruralins achieved a 64 NPS score using regular and touchpoint surveys. 57% of users rated the company a 10.
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Retently helped Chargify triple its NPS survey response rate. Chargify needed fast, in-depth customer feedback to improve its B2B SaaS billing platform. Retently’s easy-to-use UI and in-app surveys l...et Chargify reach customers at the right time. Automated reports showed areas for improvement. Chargify used advanced segmenting and analytics to meet the needs of its diverse client base.
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