Computer Software Case Studies & Customer Success Stories
Real Results: Personalization Customer Stories from Computer Software
Ninja Forms
- Computer Software
Convesio helped Ninja Forms solve major performance problems with their WordPress site. Ninja Forms had slowdowns and backend strain from hundreds of thousands of license checks and plugin updates. A...fter moving to Convesio, they saw instant improvements in page speed, uptime, and caching. The migration was smooth, and Convesio now provides real-time support via Slack. Ninja Forms can now focus on modernizing their plugin without technical limits.
Understanding Public Relations Impact in Computer Software: Real Customer Outcomes
Kolibri Games
- Computer Software
Prezly helped Kolibri Games, a mobile game developer, reach more media outlets. Before Prezly, Kolibri Games struggled to get coverage outside gaming media. After using Prezly, they more than doubled... their media coverage in just two quarters. Prezly's tools let them target stories, use multimedia, and track engagement. Kolibri Games now gets more organic traction and better reporting on their PR efforts.
JustReachOut helped Pipedrive rank #1 on Google for the keyword 'sales management.' Pipedrive wanted to get ongoing traffic from PR, not just short-term spikes. The team used JustReachOut to find pub...lications and submit guest posts linking back to Pipedrive’s blog. This strategy took about four months. Pipedrive now outranks Wikipedia for the keyword and gets hundreds of leads every few weeks from the content. This shows how combining PR and SEO can drive lasting results.
How Computer Software Companies Are Using Live Chat
Maidily
- Computer Software
Maidily used HelpCrunch to improve customer support and grow their client base. They switched from HubSpot due to technical issues and poor support. HelpCrunch provided a reliable live chat and an ea...sy-to-use knowledge base. The platform's auto messages feature helped Maidily engage website visitors. As a result, Maidily now offers 24/7 chat support and has over 300 monthly active users.
Fin AI Agent helped Breathe, an HR SaaS platform, handle a high volume of repetitive support queries. Breathe improved Fin’s resolution rate from 56% to 80% in less than a year. The team restructured... their knowledge base and created custom Snippets to boost AI accuracy. Fin enabled Breathe to scale support without losing quality or warmth. The efficiency gains led to new roles and allowed agents to focus on complex issues.
Haptik's AI-powered chatbot helped Tally Solutions improve customer engagement and sales. Tally used the chatbot to answer routine questions and guide website visitors to schedule demos. The solution... reduced inbound support volume by 50%. Tally's sales cycle became 30% shorter for leads from the chatbot. Customer satisfaction reached 95% CSAT. The average response time dropped to under 2 minutes.
Enterprise Pricing Platform helped Dell Technologies fix pricing inefficiencies. The company wanted to increase win rates and boost profits. Vendavo's solution made quoting much faster. Now, 90% of q...uotes go out in 4 hours. 75% of quotes need no pricing approval. Dell gained over 100 basis points in margin. Sales effectiveness improved by linking price to compensation.
HP used PROS pricing solutions to improve their pricing process. The company saw better data analytics and higher revenue after the change. Maciek Szczesniak, director of global EG pricing at HP, sha...red that the business went through a full pricing transformation. HP expected to see margin gains from using PROS. The case highlights the impact of advanced pricing tools for large technology companies.
Flexpricer helped Ultraleap manage complex pricing in Salesforce. Before, Ultraleap used Excel and basic PDF tools for quotes. This made pricing hard for sales teams. Flexpricer let them set up volum...e pricing and control discounts. Salespeople no longer needed to remember all the details. Ultraleap found Flexpricer easy to use and a better fit than other CPQ tools.
Understanding Video Advertising Impact in Computer Software: Real Customer Outcomes
global creative software brand
- Computer Software
Strike Social used Spark Ads and TikTok’s Community Interaction Objective for a global creative software brand. The campaign focused on user-generated content and working with over 30 TikTok creators.... The brand gained more than 320,000 followers in five months. The viewer-to-follower conversion rate was 2.2%. Spark Ads achieved an 11% engagement rate. The campaign built a loyal following among editors, designers, and Gen Z creators.
A design and creative software brand
- Computer Software
Zefr helped a design and creative software brand grow product awareness using brand suitability targeting. The brand ran a Q4 campaign to reintroduce a less-adopted product, showing its features to s...park interest. Zefr’s contextual approach reached the right audience and improved brand perceptions. The campaign achieved a 97.2% lift in product awareness, 16.6% lift in consideration, 31.5% lift in agreement that the brand helps users realize their vision, and 16.7% lift in search activity. Zefr’s targeting also drove an 87.6% lift in recall.
Embark Studios uses Blender as their main tool for 3D and environment art in game development. Blender's non-destructive modeling tools and real-time viewport help artists create and evaluate assets ...before importing them into Unreal Engine. The team uses Blender for tasks like creating real-time hair, leveraging its grooming tools and flexible data management. Blender's open-source nature and constant updates make it easy for Embark to integrate into their pipeline. Many artists at Embark have become strong advocates for Blender after using it in their workflow.
Real Results: Chatbot Customer Stories from Computer Software
Autodesk
- Computer Software
ActionIQ helped Autodesk move to a subscription model by unifying customer data and enabling personalized marketing. Autodesk used ActionIQ to improve segmentation and build cross-channel customer jo...urneys. The platform let marketers manage campaigns without IT help. After using ActionIQ, Autodesk increased user adoption and improved customer engagement. The team can now quickly adjust campaigns and measure success more intentionally.
ActionIQ helped Autodesk move to a subscription model by unifying customer data and enabling personalized marketing. Autodesk used ActionIQ to improve segmentation and build cross-channel customer jo...urneys. The platform let marketers manage campaigns without IT help. After using ActionIQ, Autodesk increased user adoption and improved customer engagement. The team can now quickly adjust campaigns and measure success more intentionally.
ActionIQ helped Autodesk move to a subscription model by unifying customer data and enabling personalized marketing. Autodesk used ActionIQ to improve segmentation and build cross-channel customer jo...urneys. The platform let marketers manage campaigns without IT help. After using ActionIQ, Autodesk increased user adoption and improved customer engagement. The team can now quickly adjust campaigns and measure success more intentionally.
OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to answer support requests faster and make agent training easier. The system's smart knowledge base cuts research time and gi...ves agents quick answers. Magix reduced support processing time by up to 20%. Training new agents now takes 40% less time. Magix uses OMQ Contact, OMQ Help, and OMQ Assist for better support quality.
MentorcliQ helped AMD grow its mentoring program from a small pilot to a global initiative. AMD used MentorcliQ's software to connect employees across geographies and business units. The Path to Fell...ow Mentoring Program led to a 3X increase in promotions for women engineers, with 20% of mentees promoted to Fellow. AMD now offers mentoring to all 25,000 employees worldwide. MentorcliQ's reporting and matching features made scaling easy and broke down organizational silos.
Sellsy wanted to make their admin work faster and safer. Before, getting a quote signed could take up to 48 hours and was hard to manage. They chose Yousign for its quick and easy electronic signatur...e. Now, signatures are instant and customers are happier. This helps Sellsy grow and saves a lot of time.
LearnUpon helps Coupa deliver customer and partner training at scale. Coupa replaced instructor-led training with an online academy called Coupa University. Customers can access over 30 certification...s and courses anytime, anywhere. Coupa generated $10 million in revenue from selling courses. Over 9,000 customers and partners are certified each year. Certified customers consume 50% more learning content.
HowNow helped Orbus Software cut training time from 2 days to 2.5 hours. Orbus used HowNow to build a self-service, on-demand certification for both employees and customers. The platform let internal... experts create targeted learning content and added knowledge checks and gamification. Orbus saved 11.5 hours per training, totaling 816 hours saved. This made learning faster and more flexible for everyone.
Reflektive helped Alfresco improve employee engagement. Alfresco switched to Reflektive after low engagement scores with their old platform. They used Reflektive for performance reviews, recognition,... and engagement surveys. Alfresco trained managers and employees to use Reflektive 1:1s and Conversation Starters. They also used Reflektive’s Recognition Wall and check-ins. In two years, Alfresco’s engagement score rose from 30% to 90%.
Leapsome helped Advertima build a strong feedback culture. The company wanted better performance conversations and a clear view of employee competencies. Leapsome made it easy for everyone to set goa...ls and support each other. Employee satisfaction went up, especially in giving and receiving feedback. Teams now use the platform often and feel more valued at work.
Eightfold Talent Management helped Ubisoft improve employee mobility and retention. Ubisoft faced rising attrition due to limited career growth options. The company launched a talent marketplace usin...g Eightfold’s AI-based platform. Employees could find new roles and develop skills across teams and countries. In six months, Ubisoft rolled out the marketplace in 28 countries. Now, 55% of employees use the platform to grow their careers.
Fuel50 helped Smartsheet improve employee development and retention. Smartsheet wanted to give employees more ways to grow and see new career paths. They used Fuel50’s AI Talent Marketplace and Talen...t Ontology™ to make skill-building and job opportunities easier to find. This made development more fair and open for everyone. Smartsheet saw better engagement and more chances for employees to advance.
Bob helped Amdaris automate HR processes and integrate their tech stack. Amdaris grew 200% in two years, from 281 to 850 employees. Bob’s integrations with tools like MS Teams, Greenhouse, and HowNow... created seamless workflows. The people team saved hours of admin time. Bob’s analytics and surveys gave real-time insights into employee data and engagement. Amdaris improved onboarding and used data to plan for better retention.
peopleHum helped Calibo manage HR for a fully remote team. Calibo needed to build a strong company culture and support employee well-being as they grew fast. They chose peopleHum after reviewing seve...ral HRMS options. peopleHum made HR easy and employee-focused for Calibo. The platform supported their distributed workforce and helped them scale quickly.
Understanding Endpoint Security Impact in Computer Software: Real Customer Outcomes
New Relic
- Computer Software
Fastly helps New Relic deliver high data availability, scalability, and performance for its global customers. New Relic chose Fastly for its reliable edge network and strong performance in intense te...sting. Fastly's Compute and BYOIP features support New Relic's data routing and future projects. The partnership ensures New Relic's customers get their data quickly and reliably. New Relic values Fastly's technical support and collaborative approach.
How Computer Software Companies Are Using Security
Seagate
- Computer Hardware
Citrix Secure Private Access helped Seagate replace its old VPN with a zero trust solution. Seagate needed secure remote access for employees, vendors, and partners worldwide. The new solution improv...ed security, performance, and user experience. Seagate now offers a unified portal for all applications, supporting hybrid work and secure access from any device. Multi-factor authentication and zero trust networks protect sensitive business data.
Accruent had over 85 separate cloud accounts after many acquisitions. They could not see all their cloud costs in one place, making decisions hard. Flexera gave them a tool to view all cloud accounts... together. The solution let them organize and export data as needed. Accruent saved $200,000 each year by using Flexera. Now, everyone at Accruent can see the same cloud cost numbers and make better decisions.
BetterCloud helped Gainsight automate IT workflows. Gainsight's IT team used to do manual onboarding and offboarding, which led to errors and wasted time. With BetterCloud, they automated these proce...sses, saving time and improving security. The platform also helped Gainsight organize Slack channels and manage user access. Gainsight now has better visibility and fewer mistakes in IT operations.
abas wanted to move their ERP solution to the cloud to keep customers happy. They needed a simple and secure way to manage user identities. Building their own system would take too much time and effo...rt. They chose Auth0 for identity management. This helped them launch 6 months faster. They saw a 1,100% return on investment at launch.
Bot Platform Success Stories: How Computer Software Companies Drive Results
Kofax
- Computer Software
Cognigy.AI helped Kofax launch an AI-powered chatbot called Kofax Support KoBot. Kofax needed a better way for users to find resources across complex enterprise software solutions. Cognigy.AI provide...d omnichannel support and improved knowledge base search. The chatbot uses natural language understanding to match user intent with information. As a result, 80% of queries are now handled without Kofax team intervention, boosting productivity and cutting costs.
Automation Anywhere helped Dell automate HR processes using RPA and Workday. Dell used bots to deliver offer letters and manage recruiter assignments. The company formed an RPA Ambassador group to pr...omote automation. Dell achieved an 85% efficiency gain in HR and deployed 30 automations in 2019. Bots also improved reporting and reduced manual work for HR staff.
social.plus helped Sawgrass turn its design platform into a creative community. Sawgrass wanted to boost user engagement and build a hub for inspiration and sales. They used social.plus to add forums..., profiles, and newsfeeds to their myMate platform. Users now share projects, join competitions, and connect with others. The platform saw steady growth in active members after launch.
Progress OpenEdge helped Proginov modernize its ERP solutions. Proginov needed flexible, scalable software for its customers in many industries. OpenEdge let Proginov cut query times by almost 50 per...cent, from ten seconds to four or five seconds. The company now manages over 27,500 databases with just ten staff. Proginov also uses Progress MOVEit for secure file transfers. OpenEdge support and community help Proginov solve problems fast.
CHEQ helped Powtoon stop bots from wasting their ad budget. The team saw rising costs and suspected fake traffic. They used CHEQ to block bots and focus spend on real users. In one month, Powtoon mad...e their ad budget $20,000 more efficient. The CHEQ dashboard was easy for the marketing team to use. Powtoon saw more conversions and better results from their campaigns.
Journy.io helped Broken Build move from limited user data to deep insights. The team automated outreach to power users and churn-risk users. They used health metrics to reach the right users at the r...ight time. Customer interviews increased from 2 to over 30 per month. The product roadmap now reflects real customer needs. Broken Build now plans to use journy.io to boost free-to-paid conversions.
Exact, a business software company, faced challenges with sending important emails like invoices and payslips. They needed a solution to ensure safe and quick delivery. Spotler SendPro improved email... delivery by using security features like SPF, DKIM, and DMARC, reducing spam issues. Exact gained better control with detailed reports, helping them fix problems quickly. As Exact grew, Spotler SendPro handled increased email volume efficiently. The support team provided ongoing help, and Exact could customize email templates to fit their brand.
Understanding Lead Generation Impact in Computer Software: Real Customer Outcomes
Document360
- Computer Software
CANDDi helped Document360 track website visitors and measure marketing channel success. Document360 needed a way to identify and engage new leads, especially those who did not leave contact details. ...CANDDi provided real-time visitor data and actionable insights. The team used this information to close their first clients and scale the business. CANDDi replaced other tools and became a key performer for Document360.
ScanBizCards helped NS8 capture leads from business cards quickly and accurately. Before, NS8 lost over 50% of contact data and spent hours on manual entry. With ScanBizCards, they improved lead flow... into their marketing automation system by over 50%. The team now saves 2 hours for every 40-50 contact exports. NS8 created over $1 million in potential pipeline value from leads captured with ScanBizCards.
LeadGenius helped Autodesk centralize and unify account data for their marketing team. Before, Autodesk struggled with inconsistent data and missing key personas. LeadGenius delivered a consolidated ...view for each rep, updated weekly. They enriched all accounts with current contact details. Autodesk received 4,521 records, identified 35% of contacts who left, and saw more upsell and cross-sell chances. Response rates improved.
Mattermark helped Looker increase sales leads by over 30%. Looker used Mattermark to find and qualify companies faster. SDRs now spend 30 seconds instead of five minutes on research. The team discove...rs 52 new companies and 193 leads per week, up from 35 companies and 132 leads. Mattermark's all-in-one data solution made Looker's outbound process more efficient and scalable.
CIENCE created an SEO strategy for Hirebook. Hirebook is a SaaS company focused on employee performance. CIENCE used targeted outreach and strategic planning. The goal was to improve Hirebook's onlin...e presence. The case study highlights the approach but does not mention specific results or numbers.
Moveworks wanted to help its sales team find better prospects and save time. They used RightBound to automate finding and reaching out to new leads. RightBound's tools helped the team focus on the be...st prospects and avoid manual work. In two months, Moveworks saw a 40% increase in qualified leads and demos, a 50% rise in SDR productivity, and a 30% drop in cost per meeting. Moveworks also got better insights and faster setup with RightBound.
Jitsi as a Service helped Brave Software, Inc. add video conferencing to the Brave browser. Brave wanted to offer a secure, privacy-focused video solution called Brave Talk. They needed strong video ...features and privacy controls without building everything from scratch. Jitsi as a Service provided ready-to-use tools and features. This let Brave launch Brave Talk quickly and meet their privacy goals.
Jitsi as a Service helped Brave Software, Inc. add video conferencing to the Brave browser. Brave wanted to offer a secure, privacy-focused video solution called Brave Talk. They needed strong video ...features and privacy controls without building everything from scratch. Jitsi as a Service provided ready-to-use tools and features. This let Brave launch Brave Talk quickly and meet their privacy goals.
Real Results: Event Management Customer Stories from Computer Software
Finario
- Computer Software
Finario used InEvent to improve its video marketing and event management. Before InEvent, Finario struggled with limited flexibility, hard-to-change admin settings, and event size limits. They wanted... better ways to keep people engaged and leave a strong brand impression. InEvent offered the tools and production value Finario needed. The switch helped Finario create more engaging webinars and automate CRM tasks.
RingCentral helped PDI Software quickly integrate acquired companies into their communications system. PDI used to struggle with on-premises phone systems during rapid growth and acquisitions. With R...ingCentral’s cloud-based platform, they set up high-priority employees from new companies in just one day. They integrated 16 acquired companies in two weeks or less. There were zero disruptions when PDI went fully remote. Staff collaboration improved with built-in video conferencing and team messaging.
Goldcast helped Benchling make webinars a top channel for account engagement. Benchling used Goldcast to run three to four webinars per quarter, including a quarterly "What’s New" series. The team sa...w a 30% return in users and more customer upsells. Attendance rates increased from 27% to 34%. Benchling generated $6.1 million in pipeline across 406 opportunities within 90 days of each webinar. Goldcast’s features like pre-recorded content, interactive polls, and Marketo integration improved the attendee experience and sales process.
RollWorks helped Highspot improve their account-based marketing. Highspot used RollWorks to target and engage top enterprise accounts. The integration with Salesforce gave Highspot clear data and act...ionable insights. Marketing engagement with key accounts rose from 42% to 52%. About 40% of net new closed ARR in 2023 was influenced by RollWorks. Highspot saw a big boost in sales productivity and pipeline growth.
ConnectAndSell helped a SaaS company meet aggressive sales targets with a small team. The company used ConnectAndSell’s Human + AI-powered Sales Acceleration Platform to automate dialing and voicemai...l tasks. This let sales reps focus on talking to decision-makers. The company saw a 50% increase in pipeline value in three months. Sales reps had 10x more daily conversations and did not need to hire more staff.
Virta used N.Rich to improve their account-based marketing. They built an ICP model that increased SDR account-to-opportunity conversion by 10 times and AE win rates by 6 times. N.Rich helped align s...ales and marketing by sharing buyer intent and engagement data in their CRM. Virta created €13 million in pipeline and closed €1.3 million in sales with N.Rich ABM campaigns. HubSpot integration reduced manual work and made data sharing easier.
Ombud helped Zendesk cut RFP response time by 50%. Zendesk used Ombud to centralize and automate sales content. New employees became productive in one week. Zendesk saw a 3x increase in win rates yea...r over year. The company needed only half the admin staff after using Ombud. Zendesk improved speed, quality, and effectiveness of responses.
Showpad used Google Sheets to manage sales commissions. This process took a lot of time and was hard to scale. They switched to CaptivateIQ to automate and improve their commission payouts. With Capt...ivateIQ, they rolled out new sales plans in just 2 days. They also cut payout processing time by 60%. Now, the team can focus on better incentive design and strategy.
Xactly for CRM helped Drata move from manual spreadsheets to an automated compensation system. The company faced challenges with inefficient processes and lack of audit trails. Xactly for CRM provide...d a layer on top of Salesforce, allowing easy adjustments and clear audit trails. Sales teams now trust their commission data and focus on selling. Drata also solved international payroll issues by using Xactly's FX rate feature, saving time and reducing accounting headaches.
Xactly for CRM helped Drata move from manual spreadsheets to an automated compensation system. The company faced challenges with inefficient processes and lack of audit trails. Xactly for CRM provide...d a layer on top of Salesforce, allowing easy adjustments and clear audit trails. Sales teams now trust their commission data and focus on selling. Drata also solved international payroll issues by using Xactly's FX rate feature, saving time and reducing accounting headaches.
Workleap Officevibe helped Thirdbridge build a strong feedback culture. Thirdbridge, a software development firm, wanted to improve employee experience and communication. They started using Workleap ...Officevibe for engagement surveys and feedback. The tool made it easy for employees to share feedback and for leaders to track well-being. As a result, Thirdbridge improved communication, addressed employee concerns faster, and revamped their performance management program.
ELB Learning Solutions helped Intuit improve its employee learning experience. Intuit used ELB's tools to make training more engaging and effective. The solution included game-based learning and inte...ractive content. This helped Intuit's employees learn faster and stay motivated. The case shows how ELB Learning Solutions can transform corporate training for large software companies.
Atlassian used bespoke learning solutions from Sponge Learning to improve customer education. The goal was to help users adopt Atlassian products faster and more effectively. Sponge Learning redesign...ed the learning platform, making content easy to use and accessible. They created bitesize modules and engaging video assets. Atlassian customers now learn faster and get more value from the products. A manager at Atlassian praised the work as the best they have seen from a vendor.
Illumeo’s Knowledge Management solution helped Intuit improve employee training. Before Illumeo, training was live and in person, which took a lot of time and money. With Illumeo, subject-matter expe...rts record training videos that employees can access anytime. This reduced travel costs and SME time spent on training. Intuit saw a positive impact on its learning culture.
NetExam LMS helped AMD transform its extended enterprise training after acquiring Xilinx. AMD needed a user-friendly portal for global training partners, with e-learning and e-commerce features. NetE...xam LMS enabled AMD to offer blended learning, on-demand courses, and instructor-led training. AMD consolidated all training under one brand and used NetExam's e-commerce to sell bundles, saving customers up to 65%. AMD doubled training participation and saved 40 admin days each year.
Growth Engineering Learning App helped HP boost user engagement and cybersecurity skills. HP needed to train their sales team on cybersecurity and build a social learning community. They launched the... HP Uni App with gamification, social feeds, and mobile learning. Salespeople earned badges, XP, and climbed leaderboards. Real-time chat and expert access supported learning. The app drove active participation and helped users master cybersecurity topics.
Keap used Thinkific Plus to improve its partner onboarding program. The company switched from a legacy LMS to Thinkific Plus in June 2020. This change made the onboarding process faster and easier fo...r partners. Keap reduced partner onboarding time by 30%. The team moved from in-person and live online classes to on-demand online training. They transitioned to Thinkific Plus in just 48 hours. Partners now complete certification and training more quickly.
Absorb LMS helped Absorb HR improve employee onboarding. The company used Absorb LMS, Absorb Amplify, Absorb Create, Absorb Analyze, and Absorb Engage. They reduced employee attrition by 28%. Employe...e satisfaction scores went up by 50%. Time to productivity dropped by 20%. The new onboarding program also built a stronger sense of culture and community.
Northpass helped AgriWebb launch AgriWebb Academy, an online learning hub for farmers and stakeholders. AgriWebb needed a scalable way to train customers after in-person sessions became impossible. N...orthpass made it easy to create short courses and segment content for different users. The academy improved onboarding and increased product adoption by 26% for existing customers. More customers now have deeper conversations about the product, showing better engagement and understanding.
Content Controller helped Alarm.com simplify training content delivery for their security and automation services. Before, Alarm.com used a manual process to distribute courseware to over 10,000 deal...er partners and 100,000 learners, which was slow and complex. With Content Controller, they now deliver training to many LMSs, manage content versions easily, and update materials without disrupting learners. This solution saves time, reduces manual work, and ensures all partners get the latest training content.
OttoLearn helped Neovation Learning Solutions train remote employees. The company used OttoLearn, videos, and SmarterU modules for onboarding and ongoing training. This approach supported policy adhe...rence and open communication. Remote teams accessed up-to-date information and continuous compliance training. Employees could give feedback on policies and training content.
Thought Industries helped Exterro move 5,000 learners and critical data to a new learning platform in just 90 days. Exterro needed a secure, seamless migration with no downtime. Thought Industries de...livered a flexible system for different training types and strong data security. The onboarding process met all expectations and kept learning uninterrupted. Exterro's project manager was promoted after the successful migration.
Red Points helped Kaspersky remove $1.6 million worth of unauthorized products online. Kaspersky used Red Points’ AI-powered automation to find and take down infringing listings. The platform gave Ka...spersky better visibility across global marketplaces. Kaspersky achieved a 93.1% enforcement success rate and took down 4,735 infringements. This protected Kaspersky’s brand and improved customer satisfaction.
Swiftype helped Asana improve their support portal search. Asana wanted to scale customer service without hiring a large team. Users had trouble finding answers in the product guide. Swiftype made it... easier for users to find information fast. The Asana team used Swiftype analytics to spot gaps and add new support content. The dashboard was easy to use and helped the team meet user needs.
Conga Contracts for Salesforce helped Veracode speed up their sales renewal process. The time dropped from 7 minutes to less than a minute using Conga Composer API. Veracode added full document solut...ions inside Salesforce. They stopped using email, spreadsheets, and manual steps for contracts. All document data is now in one place. Legal team involvement dropped with faster, trackable contract negotiations and templates.
Lexware Office by Haufe Lexware
- Computer Software
Billwerk+ helped Lexware Office automate subscription management and accounting. Lexware needed a GoBD-certified system to consolidate legacy systems and speed up new business model testing. Billwerk...+ enabled easy subledger accounting and avoided complex ERP mapping. The integration started in 2017 with a phased migration and strong collaboration. Lexware now saves time, tests pricing faster, and is satisfied with the results.
Infor used Tackle’s Managed Services to scale its AWS Marketplace strategy. The company started with small pilot transactions and grew to nine-figure revenue. Infor closed 15 international marketplac...e deals in just two weeks. They improved win rates by focusing on high-propensity opportunities. Infor integrated AWS Marketplace into quoting and order flows, making sales faster and operations smoother.
Feedonomics helped Dell manage and optimize product feeds for global marketing campaigns. Dell used Feedonomics to combine product data from many sources and support 18 channels in 17 countries and n...ine languages. The platform provided 24/7 support and full-service feed setup. Dell increased its click-through rate by 15% and return on ad spend by 16% in the first year. Error resolution became three to four times faster, letting Dell focus on long-term strategy.
WorkRails Services CPQ helped PTC cut the time to build and deploy service offerings by 30%. PTC faced slow, manual processes managing a large services portfolio. WorkRails automated service catalog ...management, making it faster to create, manage, and sell services. Sales and services teams can now build custom packages in minutes. Workforce enablement improved and customers saw value faster. PTC calls WorkRails a key partner for innovation and customer adoption.
Lasernet helped Formpipe's finance team improve invoice management. The team integrated Lasernet with Azure AI's Document Intelligence for automatic OCR scanning. This change saved 3.7 hours each mon...th and made the invoicing workflow smoother. Manual mapping errors and delays dropped. The team now processes invoices faster and with fewer mistakes. The solution was easy to set up and delivered real ROI from day one.
Cognidox helped DisplayLink manage complex product development as they grew quickly. DisplayLink needed a system that could scale and support program governance. Cognidox provided a solution that red...uced waste and made processes leaner. The platform now supports over 140 employees in product development. DisplayLink's use of Cognidox has expanded to new areas of their business. ISO consistently rates their conformance as 'outstanding.'
Componize CCMS helped Esko modernize and standardize their product documentation. Esko needed to support global teams and new product lines after rapid growth. They chose Componize for its native DIT...A support, easy link management, and fast publishing. With Componize, Esko reduced time-to-market by 40% and supported over 15,000 users. Publishing became fast and reliable, and training new users took only a few hours. Esko achieved ROI within a year and now reuses 50% of their content.
Zero Gravity Developer Portal Solutions helped Ansys launch a new developer portal in 2023. Ansys needed private and public content together in one place. They wanted a seamless user experience and e...asy navigation. Zero Gravity gave Ansys flexible options to manage their portal. The solution made it easier for users to find what they need and improved the developer experience.
Fastly helps New Relic deliver high data availability, scalability, and performance for its global customers. New Relic chose Fastly for its reliable edge network and strong performance in intense te...sting. Fastly's Compute and BYOIP features support New Relic's data routing and future projects. The partnership ensures New Relic's customers get their data quickly and reliably. New Relic values Fastly's technical support and collaborative approach.
Fastly helps New Relic deliver high data availability, scalability, and performance for its global customers. New Relic chose Fastly for its reliable edge network and strong performance in intense te...sting. Fastly's Compute and BYOIP features support New Relic's data routing and future projects. The partnership ensures New Relic's customers get their data quickly and reliably. New Relic values Fastly's technical support and collaborative approach.
Proven Help Desk Use Cases for Computer Software Teams
SugarCRM
- Computer Software
SugarCRM faced challenges with low user adoption and fragmented tools across global teams. They used multiple platforms like Monday.com and Basecamp, which made collaboration difficult. Teamwork.com ...provided a unified platform for project management, time tracking, and communication. This allowed SugarCRM to set up customizable workflows and improve communication and reporting. As a result, Teamwork.com is now fully integrated, increasing productivity and efficiency. Invoicing accuracy improved, with less than $20,000 credited out of over $10 million invoiced annually.
Giva Service Management Suite replaced BMC TrackIt! at Dataram Corporation. Dataram needed a better way to support new products and provide a self-help portal for customers. Giva was deployed in the ...cloud and met all requirements. Dataram saw a 70% decrease in total cost of ownership and a 70% increase in customer service productivity. They also achieved a 50% increase in meeting service level agreements and a 40% boost in development department effectiveness.
Vitally helped Rinsed, a CRM provider for car wash businesses, solve problems with inefficient processes and lack of historical data. Rinsed used Vitally to unify customer and product usage data and ...integrate with their tech stack. The platform made it easier to track account data and share knowledge across the team. Vitally's features improved productivity and enabled proactive customer success management. Rinsed now has better insights and team collaboration.
TeamSupport helped Caliber Public Safety improve customer support. Caliber needed better team collaboration and ticket management. Their old system, Salesforce, was too complex and required three sta...ff to manage. TeamSupport gave them real-time data insights and a dashboard for proactive support. Caliber now finds new ways to improve products and serve customers better.
OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to answer support requests faster and make agent training easier. The system's smart knowledge base cuts research time and gi...ves agents quick answers. Magix reduced support processing time by up to 20%. Training new agents now takes 40% less time. Magix uses OMQ Contact, OMQ Help, and OMQ Assist for better support quality.
Kayako helped Trilogy, a B2B software group, cut support ticket volume by 80% in just 90 days. The switch from Zendesk to Kayako reduced average ticket age from 17.6 hours to under 2 minutes. Trilogy... saved $5 million annually and redeployed 69 agents. First-touch resolution jumped from 58–60% to 91%. Kayako's AI-driven platform automated most ticket handling, slashing human effort by over 80%.
Help Scout helped Brain.fm improve customer support. Brain.fm used Help Scout to track support metrics and organize customer conversations. They achieved a 95% customer satisfaction score and kept re...sponse times under an hour. The tagging feature helped them manage bugs and streamline communication. These improvements led to more positive reviews and stronger customer trust.
GoToAssist helped Landtech solve remote tech support challenges, especially with clients using multiple monitors. The software made it easy for several techs to work together on customer issues. Land...tech's support staff and customers found the tool simple and reliable. GoTo Meeting also gave Landtech a stable way to run product demos for their sales team. The solution made technical support smoother and improved the customer experience.
Splunk Observability Cloud helps Lenovo deliver a smooth e-commerce experience. Lenovo uses Splunk to monitor and improve its online store. The solution helps Lenovo find and fix problems fast. This ...leads to a better shopping experience for customers. Lenovo can keep its e-commerce site running well with Splunk.
Cardina helped Canix, an ERP platform for cannabis companies, improve their customer support. Canix faced slow resolutions and customer frustration due to complex support processes and third-party to...ols. Cardina provided an all-in-one command center with one-click screen access and hands-free support for customers. After using Cardina, Canix saw a 47% increase in first-contact resolutions, saved 15 hours a week, and achieved 96% customer satisfaction. The solution also improved security and reduced troubleshooting time.
TestBox helped Catalyst speed up its proof of concept (POC) process. Before, it took six hours to build a POC. Now, it takes just one minute. Catalyst used TestBox in over 30 deals, influencing $2.5 ...million in annual recurring revenue. The team can now show more buyers the product’s value. This led to higher win rates and better efficiency, especially with large customers.
Promoboxx used Smith.ai's Outreach Campaigns to increase customer activations. They needed a scalable solution for contacting new customers. Smith.ai's agents made outbound calls to help with custome...r onboarding. This led to higher adoption rates for Promoboxx's platform.
KNIME Analytics Platform helps AMD's market intelligence team handle large, complex data sets from many sources. The team uses KNIME to clean, combine, and analyze data, then share insights with busi...ness users. KNIME's visual workflows make every step easy to track and fix, saving time and reducing errors. AMD can now build data workflows in months instead of much longer with code. The platform lets anyone at AMD do advanced analytics without coding or IT help.
Jobber uses Cube to power high performance embedded dashboards for its customers. Jobber needed faster dashboards as their business grew and data increased. They chose Cube for its two-level caching ...and external pre-aggregations, which improved dashboard speed. The team integrated Cube with their PostgreSQL backend and React frontend. They also used Docker and added tests for schema validation. Performance testing helped Jobber optimize server resources and improve dashboard reliability for over 100,000 service professionals.
EspressReport Enterprise Server helped Online Computing, Inc. improve the BI reporting in its MasterTools ERP software. The company needed a reporting tool that was easy to integrate and let users cr...eate custom reports and dashboards. ERES was chosen for its flexibility, ease of use, and strong support. Online Computing has added over 600 pre-defined reports and charts using ERES. The solution lets users run reports with custom criteria and export to formats like Excel and PDF.
OQLIS data analytics software was used by DocuWare, a global document management company, to improve business process management. DocuWare faced challenges with slow data insight, high costs, and lac...k of workflow visibility. OQLIS embedded dashboards and reporting tools to give real-time and historic performance data, identify bottlenecks, and optimize workflows. The solution improved employee productivity and process optimization. DocuWare saw a 50% faster time to resolution and gained full visibility into their business processes for the first time.
DevExpress XAF and XPO helped PraKom build VenDoc, an ERP solution for over 750 companies. PraKom needed flexible software that customers could easily modify. XAF provided customizable UI, security, ...validation, and workflow modules. PraKom extended XAF with open source tools for more runtime customization. With DevExpress, PraKom grew from one to eight developers and delivered a stable, flexible product quickly.
Cayuse used Juice Analytics to add advanced analytics to their research administration software. They wanted to help customers analyze and act on data but did not want to build a solution from scratc...h. Juice provided a white-labeled, cloud-based analytics platform that integrated easily with Cayuse's products. Cayuse launched Cayuse Analytics as an add-on, improving their product suite and getting positive feedback from customers. The partnership helped Cayuse stand out in the research administration market.
Funraise used Sisense to add embedded analytics to its nonprofit fundraising platform. Before Sisense, Funraise engineers spent days building custom reports for nonprofits, slowing innovation. With S...isense, Funraise created Fundraising Intelligence, giving nonprofits instant access to dashboards and data. This change saved 40 engineering hours per week and let nonprofits get analytics in moments. Nonprofits using the tool saw a 7x increase in annual fundraising, 1.5x growth in recurring revenue, and a 12% rise in donor retention.
Altair’s simulation-driven network planning and optimization solution helped NVIDIA design a private 5G network for its Voyager building. NVIDIA used Altair HyperWorks, Feko, WinProp, and HyperStudy ...to model and optimize radio unit placement. The solution let NVIDIA avoid costly and slow physical testing. Virtual validation was at least 10 times faster than traditional methods. NVIDIA achieved an optimal 5G network design and saved significant time and money.
yFiles helped trust-hub Ltd improve data privacy visualization. The company needed to model and show complex relationships in personal data management. yFiles made it easy to create clear, flexible g...raph visualizations for their Privacy Lens SaaS tool. Two developers finished most of the work in just two agile sprints. Users now see data risks and relationships quickly, making compliance easier.
Eagle Point Software Corporation
- Computer Software
Hevo Pipelines helped Eagle Point Software Corporation fix data quality and reporting issues. Before Hevo, data was scattered and reports were often wrong. With Hevo, Eagle Point unified 50 million e...vents monthly with no data loss. Data accuracy and efficiency improved by 60%. The team now uses real-time, reliable data for business decisions. Hevo's features, pricing, and customer service made a big difference for Eagle Point.
Understanding Sweepstakes Impact in Computer Software: Real Customer Outcomes
Lenovo
- Computer Hardware
Contest Factory created a yearlong Sweepstakes for Lenovo. Lenovo wanted to grow its email marketing list and promote new YOGA, THINKPAD, and YOGA TAB products. The campaign used branded cars and a w...ebsite contest to attract entries. Users could register once and return daily for more chances to win. Social sharing gave bonus entries. Lenovo increased its email leads and boosted brand awareness nationwide.
inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did not get enough attention from customer success managers. Using inSided,... Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.
Webtrends Optimize helped Microsoft build an enterprise-wide experience optimisation program. Microsoft needed to connect many business units and digital properties with different goals. They chose W...ebtrends Optimize for its security, interoperability, and support. The platform allowed Microsoft to run hundreds of tests each year, from simple to complex. Microsoft used these tests to improve site redesigns, usability, and purchase funnels.
Digital Signage Success Stories: How Computer Software Companies Drive Results
Seagate
- Computer Hardware
Citrix Secure Private Access helped Seagate replace its old VPN with a zero trust solution. Seagate needed secure remote access for employees, vendors, and partners worldwide. The new solution improv...ed security, performance, and user experience. Seagate now offers a unified portal for all applications, supporting hybrid work and secure access from any device. Multi-factor authentication and zero trust networks protect sensitive business data.
ZoomInfo helped Spekit boost sales efficiency. Spekit used ZoomInfo Copilot and Chorus to give sales reps better data and conversation intelligence. Reps learned from real customer calls instead of l...ong training sessions. Product teams used customer feedback from Chorus to shape new features. Spekit synced its CRM with ZoomInfo to keep teams updated. This made prospecting and account management faster and more effective.
Bird Email Design System helped Genesys do four times more email work in just 90 days. The team faced slow, manual email creation and branding issues. With Bird, over 110 marketers now build emails f...aster and keep branding consistent. The no-code editor and locked design elements cut QA time and errors. Genesys sped up automation and campaign exports, supporting 10+ languages and 100+ marketers. Bird’s features improved teamwork, translation, and quality checks.
Payment Gateways Success Stories: How Computer Software Companies Drive Results
Aluvii
- Computer Software
Aluvii helps amusement parks and other leisure businesses run their operations. They use Sola to integrate payments into their software. This lets them manage point-of-sale, ticketing, and more in on...e platform. With Sola, Aluvii generates 30% to 40% of its revenues from integrated payments. This helps their clients use advanced technology in a simple way.
PaySimple helped Duple Meter, LLC improve its billing process. Before PaySimple, billing took 3 hours a day. Now, it takes only 5 minutes a week. The company uses PaySimple's web payment forms and re...curring billing. Customer retention is over 99%. PaySimple's ease of use, strong customer service, and security features stand out for Duple Meter.
DocuSign used GoCardless to offer a new payment method for subscription payments. Before GoCardless, DocuSign missed out on customers in some countries. After integrating GoCardless with Zuora, 11% o...f new customers chose GoCardless, with higher rates in the Netherlands and Germany. Customers using GoCardless spent 14% more on average. Retention rates for GoCardless payers reached 70%, higher than credit cards and PayPal. Overall conversion rates increased by 10% after adding GoCardless as a payment option.
SaaSquatch helped Jobber improve its referral program for small business owners. Jobber needed a better way to reward referrals and track program results. With SaaSquatch, Jobber automated rewards an...d gained full analytics. Referred customers now have a 5% higher lifetime value and an 18% higher average selling price. Program changes that took days are now self-serve and fast. Jobber built a stronger community and increased customer value.
Rewardful helped Cometly launch their SaaS product with affiliates. The setup took just 1 hour, including integration. Cometly partnered with a top affiliate and used Rewardful for a co-marketing web...inar. In the first week, Cometly grew from $0 to $53.8k MRR and $646k ARR. They generated over $251,000 in cash flow during launch week. The team praised Rewardful's easy setup and helpful support.
How Computer Software Companies Are Using Social CRM
HighRadius
- Computer Software
Crystal helped HighRadius improve sales lead conversion. The sales team used Crystal’s DISC-based personality insights to personalize pitches and understand buyer preferences. After using Crystal, le...ad conversion increased by 13% in the first quarter and by 31% in the second quarter. Sales reps learned to adapt communication styles for each prospect. The team now prepares better for meetings and connects faster with buyers.
Nutshell CRM helped Bloomerang organize its sales process and support rapid growth. Bloomerang needed a simple, intuitive CRM that worked well with Google Mail. Nutshell’s integrations and custom rep...orts made it easy for the team to manage leads and sales. Since switching to Nutshell, Bloomerang has averaged about 100% revenue growth per year. The CRM also helped Bloomerang’s customers increase donor retention rates.
Mixpanel helped AB Tasty shift to a product-led growth strategy. AB Tasty used Mixpanel to find friction points and track product usage. They improved started product tours by 40% and increased tour ...completion by 5 times. They reached their goal of converting 20% of free trial users to product-qualified leads. Mixpanel gave teams the data they needed to make fast decisions and grow.
Performance CTV helped a SaaS company boost website traffic using a sequential digital retargeting strategy. Digital Remedy built a creative funnel for three target audiences, delivering personalized... ads and excluding converters. The campaign used premium live sports inventory and real-time optimizations to maximize results. Attribution reporting showed it took about 14 exposures for prospects to visit the site. The brand gained insight into each customer's journey and improved campaign performance.
Sana Commerce used Piwik PRO Analytics Suite to improve their ecommerce analytics. They needed a flexible tool to track customer behavior and access raw data. Piwik PRO provided advanced data collect...ion, scalability, and easy integration. Sana Commerce built their own analytics tool, Sana Commerce Insights, using Piwik PRO. Over 80 customers now use this tool, and it is part of more than 30% of new deals. This helped Sana Commerce optimize their platform and support their clients better.
Marin Social helped Marin Software boost B2B leads on Facebook. The team used Facebook lookalike audiences and Marin ScoreCard to target users. They applied smart exclusions and automated rules to op...timize campaigns, even on weekends. Marin Software saw a 226% increase in leads, a 43% drop in CPA, and expanded into three new markets.
Open iT helped Ansys, Inc. manage software license costs using detailed usage data. Ansys needed a flexible licensing solution for their customers as demand for cloud and virtualization grew. Open iT... designed an elastic licensing system that did not compromise Ansys' internal needs. This allowed Ansys to offer pay-per-use and subscription models. The solution gave Ansys a competitive edge by enabling flexible licensing options for their customers.
New Relic helped Infomedia cut cloud costs by 40%. Infomedia makes SaaS solutions for car dealerships and automakers. They needed better performance and reliability for their software. New Relic gave... them observability tools to monitor and manage their cloud apps. This led to big savings and better service for their customers.
Catchpoint helps Cloudinary measure and show the business value it brings to customers. Cloudinary uses Catchpoint to run tests from many global locations. This lets them compare website performance ...with and without Cloudinary. They find ways to improve customer experience. Cloudinary manages 60 billion assets and serves almost 10,000 customers worldwide.
HockeyStack helped ActiveCampaign solve reporting and BI challenges. The team integrated data from CRM, paid ads, and other platforms. They quickly built dashboards for paid, organic, inbound, and ou...tbound campaigns. After using HockeyStack, ActiveCampaign cut ad spend by 50% and still hit 100% of their monthly revenue targets. They also increased target market coverage by 900%. The platform gave clear insights into LinkedIn ad performance and unified data for multiple teams.
Cresta Agent Assist and Cresta QM helped a leading cloud SaaS provider move their sales operations offshore. The company wanted to cut costs but worried about losing sales and customer experience. Cr...esta gave real-time coaching and agent tools to help new offshore agents follow best sales practices. In 3 months, the offshore team increased Revenue Per Chat by 35% and CST by 6.5%. Agents saved 14.07 hours of typing per month. Supervisors saw a 5x increase in adherence to sales processes.
Dynatrace helped OneStream, a leader in financial planning software, simplify its cloud architecture and improve platform performance. OneStream used Dynatrace for full-stack observability, reducing ...manual log analysis and speeding up problem resolution. The switch led to fewer escalations and cost savings in the seven-figure USD range. OneStream also consolidated tools, cut operating costs, and improved collaboration across teams. Dynatrace's security features ensured compliance with strict financial regulations.
Palette helped Voxel automate sales commission calculations. Voxel chose Palette early to avoid manual work as they grew. The software handled multiple commission structures and scaled with their tea...m. Automation saved time and reduced errors, letting staff focus on strategic work. Sales reps gained trust and visibility with real-time dashboards. Voxel saw fewer commission-related questions and more confidence in payouts.
Playbooks by InsideSales helped ClickDimensions boost direct sales by 65%. The team struggled to prioritize leads and connect with buyers, leading to missed sales targets. With Playbooks, they used l...ead scoring, automation, and CRM sync to focus on the best leads. Managers tracked performance with call monitoring and reporting. Results included a 71% increase in demos, 25% more new logos closed year-over-year, and a 65% lift in direct sales.
Cirrus Insight improved their scheduling process. They used their own Smart Scheduler tool. This helped book more meetings. It also freed up time for important tasks. They increased visibility with r...eal-time reporting.
Ebsta’s Revenue Intelligence Platform helped Copado increase sales by 24%. Copado used Ebsta to track sales engagement and prioritize pipeline with real-time insights. The platform identified 61% of ...opportunities as ‘at risk’ and boosted win rates by 5%. Copado discovered 12% more relationships and improved pipeline engagement by 16%. The average deal value rose by 8% and sales velocity increased by 9%. Sales leaders gained better visibility and made data-driven decisions using the Relationship Score.
SAP Concur wanted to help buyers learn more before filling out forms. They used Demandbase to show different content to visitors based on their stage in the buying journey. Visitors in the early stag...e saw videos and blogs, while those ready to buy saw whitepapers and forms. This change led to a 4X increase in funnel velocity for the demand gen segment. The number of accounts moving to the next stage rose from 20% to 70%. Conversion rates for the demand gen audience were 52% higher.
SalesIntel helped Tactic get 2x more qualified leads. Tactic is a fast-growing startup that builds AI-powered sales tools. They needed better data to scale with limited resources. Legacy data tools w...ere costly and inaccurate. SalesIntel gave them human-verified data. This cut data costs by 50%. Tactic's team captured more leads and improved outreach speed.
Lusha helped Oracle Netsuite's BDR, Chancellor Corbett, reach over 1000% ROI. He used Lusha to find accurate direct dials for C-suite executives. This made it easier to book meetings and hit his quot...a of 35 meetings per quarter. Chancellor reported 60% accuracy for C-level direct dials. He now pays for Lusha out of pocket and recommends it to others.
Autobound helped TechMagic automate prospect research and email personalization. TechMagic's sales team reduced research time from 25 minutes to 60 seconds per email. They saw a 150% increase in mont...hly meetings and an 18% rise in monthly SQLs. The team saved over 7 hours for every 100 emails sent. TechMagic achieved a 3x ROI and a 53% increase in monthly activities after using Autobound.
A leading Danish software company specialising in field service scheduling
- Computer Software
TravelTime API helped a leading Danish software company improve field service scheduling. The company needed to plan thousands of engineer routes with real-world drive time data. Before TravelTime, t...hey used straight-line distances, causing late arrivals and wasted resources. TravelTime enabled fast, accurate drive time calculations at scale, with easy integration and cost-effective pricing. Customers now save up to £10,000 per employee per year using the improved scheduling software.
A renowned software service provider to the petroleum supply and trading sector based out of Canada
- Computer Software
A software service provider in Canada needed to extract and manage data from up to 300 daily cargo inspection reports. The reports came in different formats and included about 160 data points each. M...obius created an automated solution with OCR and machine learning to process the reports. The tool converted files, extracted key information, and sent the data to the client's API. The solution achieved 98% accuracy and reduced turnaround time by over 60%. It also covered 97% of the required activities.
BoostUp helped MongoDB improve their consumption-based forecasting. MongoDB faced challenges with complex hierarchies, poor data visibility, and technical debt from legacy tools. BoostUp connected da...ta from multiple sources and enabled real-time, flexible forecasting. MongoDB eliminated 120 custom Salesforce fields and finished 95% of implementation in 3 months. BoostUp gave MongoDB accurate, agile revenue rollups and customized workflows for each user profile.
PFL's direct mail automation platform helped Paycor fix its slow, manual direct mail process. Paycor used to have over half of 50,000 mailers returned due to bad data. With PFL, Paycor automated camp...aigns, improved address verification, and added creative touches. The result was a 15.6X ROI and a 13.7% conversion rate for sales meetings. Paycor now runs more efficient, targeted, and effective direct mail marketing.
Reachdesk helped Cognism launch a unique book campaign for B2B marketing leaders. Cognism used Reachdesk to print, store, and distribute physical books, and to manage digital gift vouchers. The campa...ign received 4,000 physical book requests, 966 books sold, 3,000+ unique visitors to the online hub, and 1,400 audiobook listeners. Social media posts from recipients gave the campaign extra promotion. Cognism praised Reachdesk for its fast, easy-to-use platform and strong support.
CaliberMind helped Vena Solutions, a SaaS company for FP&A, see the full impact of their marketing. Vena switched from single-touch to multi-touch attribution. They tracked every touchpoint, includin...g ads, events, and podcasts. CaliberMind showed a 17% monthly increase in CFO engagement from their podcast. Vena used this data to earn more marketing budget and make better decisions.
Understanding SEO Impact in Computer Software: Real Customer Outcomes
Paycor
- Computer Software
BrightEdge Data Cube helped Paycor grow organic leads by 994%. Paycor used the platform for SEO, content optimization, and site migrations. The team spent 25 hours a week on SEO tasks. They saw a 308...% increase in site visits year over year. Paycor reached top search positions for key HR topics. BrightEdge dashboards saved time and improved content strategy.
Virto Commerce needed to help their clients' ecommerce sites show dynamic content to search engines without hurting site speed or user experience. Server-side rendering was too costly and hard to mai...ntain for their many clients. They chose Prerender.io because it was easy to set up and worked well with their platform. After using Prerender.io, their clients saw better search rankings, faster site speeds, and more organic traffic. Over time, Virto Commerce also saw less need for technical support and higher client satisfaction.
CallTrackingMetrics used the Choozle platform to improve their digital advertising. They wanted to reach business decision-makers and generate qualified leads at a lower cost. By using first-party an...d third-party data, retargeting, and creative audience targeting, they increased their CTR by 20 percent. Their cost-per-acquisition dropped by almost 30 percent. Choozle helped them connect with customers at every step of the buying cycle.
Computer Software Implementation Playbook: CRM Best Practices
Scratchpad
- Computer Software
Front helps Scratchpad manage all customer interactions in one place. The team moved from Gmail to Front to improve collaboration and response speed. Front's shared inbox and integrations let Scratch...pad centralize email, chat, and text, making it easy to track and resolve requests. The company now keeps inbox zero and delivers fast, high-quality support. Scratchpad achieved 100% CSAT and exceeded response time goals using Front.
SalezShark Connect+ helped Check An Invoice, a SaaS platform in London, solve marketing challenges. The company needed a targeted industry-specific database and a user-friendly email marketing tool. ...SalezShark provided a customizable database, campaign templates, and real-time analytics. Check An Invoice saw a 30% increase in conversion rates, better engagement, and improved efficiency. The platform also boosted ROI by making campaigns more effective and tracking customer behavior.
PipeRun CRM helped Questor, a SaaS company, improve its sales process. Questor replaced its internal CRM to gain more indicators and flexibility. The migration took 3 months and included full data tr...ansfer and ERP integration. The native electronic signature module reduced sales closing time. Questor now has more organized contracts and a faster, more efficient sales process.
The global retention and upsell operation of a large multinational networking and communications equipment manufacturer
- Computer Networking
Rhetorik used its DataCliniq suite to help a large networking equipment manufacturer improve data quality. The client struggled to reach end-users due to selling through channel partners. Rhetorik an...alyzed the client’s database and found outdated contacts and missing accounts. They updated contact info, identified relocated staff, and added new accounts using NetFinder. This helped the client better understand and reach end-user customers, leading to higher engagement and more revenue.
SugarCRM faced challenges with low user adoption and fragmented tools across global teams. They used multiple platforms like Monday.com and Basecamp, which made collaboration difficult. Teamwork.com ...provided a unified platform for project management, time tracking, and communication. This allowed SugarCRM to set up customizable workflows and improve communication and reporting. As a result, Teamwork.com is now fully integrated, increasing productivity and efficiency. Invoicing accuracy improved, with less than $20,000 credited out of over $10 million invoiced annually.
Quickbase helped PTC manage its complex PartnerAdvantage program. PTC needed to move from spreadsheets to a central system for tracking over 350 partner relationships. The Quickbase application store...s agreements, emails, and partner data, and provides fast reporting. Integration with PTC Windchill and Oracle systems improved visibility and efficiency. The PartnerAdvantage team now manages all partner records with just five employees, boosting operational efficiency and providing a single source of truth.
Flipsnack helped 15Five improve internal communication during COVID-19. With over 60% of employees working remotely, 15Five used Flipsnack to create an interactive Employee Appreciation Book. The boo...k was shared privately on Slack and email, reaching all employees. It had a 100% open rate, and remote staff downloaded it. Employees also used Flipsnack for personal celebrations, making communication easier during the pandemic.
A global software company faced challenges after several mergers. They had many different tools and needed to work better together. They used a centralized workspace platform to bring all their syste...ms into one place. This helped them move data smoothly and keep all their information. They saved money by using less office space and made work easier for employees. The company improved teamwork and made the office a better place to work.
Lucid Visual Collaboration Suite helped Ping Identity move to a hybrid workforce. The company used Lucidspark for brainstorming, planning, and feedback in remote settings. Lucidchart mapped workflows... and designs, making collaboration easier. Teams saved time and improved communication. Lucid enabled faster project execution and better alignment. Ping Identity saw more engagement and efficiency with Lucid tools.
ELB Learning Solutions helped Intuit improve its employee learning experience. Intuit used ELB's tools to make training more engaging and effective. The solution included game-based learning and inte...ractive content. This helped Intuit's employees learn faster and stay motivated. The case shows how ELB Learning Solutions can transform corporate training for large software companies.
MadCap Flare and MadCap Flare Online helped Apteco create a modern help website for its Apteco Orbit platform. The solution enabled partners and customers to quickly find information and reduced supp...ort calls. Apteco's technical authors now deliver new help content the same day as each bi-weekly software release. The time to translate help content from English to German dropped from weeks to 2 days or less. The web-based help features responsive HTML5, multimedia, advanced search, and analytics.
Articulate Localization helped Microsoft speed up global customer support training. The old process took 30 days to localize a course. Now, it takes just 6 days. Microsoft localized 200+ courses into... 5 languages. The team saw a 50% reduction in translation time and effort. Over 4,000 learners finished training before a major tool launch, with no impact on business KPIs.
Easygenerator and LearnUpon helped Gusto scale training and save $1.1 million. Gusto's L&D team struggled to meet high training demands and track learner progress. Easygenerator's integration with Le...arnUpon made course creation and updates faster and more consistent. The team reduced course update time by 50%. Gusto created over 1,400 courses and avoided hiring extra staff by enabling in-house training development.
Ahrefs used Localize to expand their SEO tools and training materials into new markets in Asia and Europe. They needed to translate their user interface and resources into 12 new languages. Localize ...provided an automated translation management system with a powerful API. This helped Ahrefs manage translations quickly and efficiently. As a result, Ahrefs translated 2,000 words into 13 languages and managed 120,000 active projects.
Archbee helped Cast Group, a Brazilian software company, improve product documentation. Before Archbee, Cast Group struggled to provide quality documentation for their SaaS clients. They chose Archbe...e for its focus on knowledge management and easy-to-use interface. With Archbee, Cast Group organized all product documentation and reduced support team effort in handling customer questions.
Figma helped PayFit make HR tech easy for everyone. PayFit needed a tool to support a growing, remote design team. They switched from Sketch and InvisionApp to Figma for better collaboration and cons...istency. Figma let all team members work together in real time. The team built a Figma library to match their JetLang low-code platform. This improved design consistency and made design reviews faster.
Gong helped Diligent improve sales performance. Diligent used Gong to boost sales skills and coaching. The company saw a 7.4% increase in close rates for Gong-influenced calls. Reps reached quota 3 w...eeks faster, adding $45k per new rep. Gong became a core part of Diligent’s sales enablement and team culture.
ZoomInfo helped Spekit boost sales efficiency. Spekit used ZoomInfo Copilot and Chorus to give sales reps better data and conversation intelligence. Reps learned from real customer calls instead of l...ong training sessions. Product teams used customer feedback from Chorus to shape new features. Spekit synced its CRM with ZoomInfo to keep teams updated. This made prospecting and account management faster and more effective.
Modjo helped PlayPlay automate sales opportunity qualification. Before Modjo, PlayPlay's sales team spent a lot of time manually filling out CRM fields, leading to lost productivity and inconsistent ...data. With Modjo's AI CRM filling, 90% of CRM fields are now filled automatically. Each sales rep saves 2.5 hours per week on admin tasks. The sales team now spends more time on high-value activities and handovers between teams are smoother. Data is richer and more accurate, improving follow-ups and commercial performance.
Abstrakt helped Plate IQ, an AP automation software company, improve their sales team performance. Plate IQ used Abstrakt to give real-time call guidance and centralize objection handling. This made ...it easier for new sales reps to learn and respond on calls. Plate IQ saw a 74% increase in meetings booked for new hires in the first month. Ramp time for new reps dropped by 67%. The team also improved their call outcomes by identifying gaps in their sales process.
MeetRecord helped Budibase automate sales call recording and analysis. Budibase faced problems with missed call recordings and slow onboarding. MeetRecord made every sales call easy to find and revie...w. The team cut administrative tasks by 50%. They analyzed over 400,000 minutes of calls. New sales reps ramped up 35% faster with better access to call insights.
Pipefy helped JazzHR automate HR processes. JazzHR faced manual data entry, compliance risks, and poor employee experiences. With Pipefy, they automated five HR processes and used five forms for inte...rnal requests. Onboarding time dropped by 80%. The HR team now spends more time on strategic activities. JazzHR saw a 210% ROI from the automation.
Zapier helps Calendly save over 10 hours every week. Calendly uses Zapier to centralize customer messages and respond faster. The support team routes feedback to the product team by connecting Zendes...k to Airtable. This saves the support team 4+ hours per week. The product team also saves 4+ hours per week by getting feedback automatically. No leads get missed, and teams focus more on customers.
Thnks helped Kantata move from quarterly gifting to a daily gratitude program. The Client Success team used Thnks to send personal thank-yous by email and text. This made it easy to show appreciation... quickly. Participation rose from 60% to over 95% of reps sending at least one Thnks each quarter. The new process increased customer engagement and made gratitude part of Kantata’s culture.
Ortto helped Screencastify improve customer messaging across the user lifecycle. Screencastify used Ortto to set up data-driven automated journeys. This led to a 50% increase in daily active users. T...he team used features like Journeys, Analytics, and Custom activities. Reporting and tracking in Ortto made it easier to plan ahead. Screencastify saw strong growth after using Ortto.
Workato helped GUIDEcx solve integration overload by letting customers build their own integrations. GUIDEcx embedded Workato’s recipe builder for a self-serve experience. This reduced the engineerin...g team’s workload and sped up development. GUIDEcx saw a 15% higher win rate, a 20% increase in average order value, and a 25% boost in customer retention. The new model let engineers focus on core product work and improved customer engagement.
Rossum was integrated into KROS a.s.'s Omega accounting software to automate document processing. KROS needed to reduce manual work and errors in handling high volumes of accounting documents. Rossum...'s AI solution enabled secure, compliant, and multi-language document processing. After implementation, KROS saved 93% of the time spent per document. The number of documents processed grew 5x, from 100,000 to 500,000 in early 2022.
Altair’s simulation-driven network planning and optimization solution helped NVIDIA design a private 5G network for its Voyager building. NVIDIA used Altair HyperWorks, Feko, WinProp, and HyperStudy ...to model and optimize radio unit placement. The solution let NVIDIA avoid costly and slow physical testing. Virtual validation was at least 10 times faster than traditional methods. NVIDIA achieved an optimal 5G network design and saved significant time and money.
Understanding Visitor Management Impact in Computer Software: Real Customer Outcomes
Global software company
- Computer Software
A global software company faced challenges after several mergers. They had many different tools and needed to work better together. They used a centralized workspace platform to bring all their syste...ms into one place. This helped them move data smoothly and keep all their information. They saved money by using less office space and made work easier for employees. The company improved teamwork and made the office a better place to work.
INSIDE live chat messaging platform helped Lenovo connect with customers across 8 regions and 33 countries. Lenovo used the platform to support over 100,000 customer engagements each month. The solut...ion delivered 99.99% uptime. Lenovo improved customer support and service for its global operations.
Understanding Tag Management Impact in Computer Software: Real Customer Outcomes
bexio
- Computer Software
Integrate.io helped bexio, a SaaS B2B business software company, solve data integration challenges. bexio needed to scale back office operations and integrate customer data into Intercom and Salesfor...ce. Integrate.io enabled seamless data integration, improved business efficiency, and supported company growth. bexio praised Integrate.io’s support team and found the platform scalable as their needs grew.
Front helps Scratchpad manage all customer interactions in one place. The team moved from Gmail to Front to improve collaboration and response speed. Front's shared inbox and integrations let Scratch...pad centralize email, chat, and text, making it easy to track and resolve requests. The company now keeps inbox zero and delivers fast, high-quality support. Scratchpad achieved 100% CSAT and exceeded response time goals using Front.
Wynter helped Appcues improve their homepage messaging by testing it with their target audience. Appcues used Wynter's message testing and Buyer Intelligence Survey tools to get direct feedback from ...product managers and marketers. The feedback showed that their original homepage was confusing and too busy. Appcues rewrote their copy and redesigned the page based on this input. As a result, Appcues improved their conversion rate by 73%.
Exact, a business software company, faced challenges with sending important emails like invoices and payslips. They needed a solution to ensure safe and quick delivery. Spotler SendPro improved email... delivery by using security features like SPF, DKIM, and DMARC, reducing spam issues. Exact gained better control with detailed reports, helping them fix problems quickly. As Exact grew, Spotler SendPro handled increased email volume efficiently. The support team provided ongoing help, and Exact could customize email templates to fit their brand.
Fortune 500 Technology Manufacturer
- Computer Hardware And Software
360insights MDF and Co-Op Fund Management platform helped a Fortune 500 technology manufacturer solve problems with their in-house tool. The company needed a solution for global operations and partne...r needs. 360insights built a custom platform for channel management across over 100 countries. The new system let teams work smoothly worldwide. The company now runs fund management programs in 103 countries with 5,000 partners. The platform supports 24x7 operations and global growth.
Tremendous helped PlaytestCloud scale research incentives for game testers. PlaytestCloud needed a better way to pay global participants quickly and fairly. Their old system had high fees, payment fa...ilures, and poor support. With Tremendous, PlaytestCloud cut costs, expanded global reach, and improved player experience. They now process thousands of payouts monthly with fewer issues and save time on player support.
Computer Software Implementation Playbook: SMS Marketing Best Practices
Loomion AG
- Computer Software
Textmagic helped Loomion AG improve two-way communication with bulk SMS. Loomion AG used Textmagic to send messages to many contacts at once. The solution made it easy for them to reach staff and cus...tomers quickly. This improved their communication process. The case shows how bulk SMS can help software companies connect better with their audience.
SAP faced a challenge in maintaining a consistent employer brand across 70 countries. They needed to streamline asset production and simplify creating on-brand content. SAP used Papirfly's platform t...o empower employees as brand ambassadors. In the first year, they created over 2,000 assets and saved 1,000 hours in asset-creation time. They also saved $100,000 by creating assets in-house. The platform helped SAP align their global brand message and improve their employer branding operations.
A leading Danish software company specialising in field service scheduling
- Computer Software
TravelTime API helped a leading Danish software company improve field service scheduling. The company needed to plan thousands of engineer routes with real-world drive time data. Before TravelTime, t...hey used straight-line distances, causing late arrivals and wasted resources. TravelTime enabled fast, accurate drive time calculations at scale, with easy integration and cost-effective pricing. Customers now save up to £10,000 per employee per year using the improved scheduling software.
Understanding Team Collaboration Impact in Computer Software: Real Customer Outcomes
Clearify
- Computer Software
Clearify used Axero to improve customer support and save money. Before Axero, Clearify struggled with onboarding and support for its QuickBooks add-on. The company needed a better way to share inform...ation and help customers solve common problems. With Axero, Clearify created a library of resources, private tickets, and forums. This solution saved Clearify $120,000 a year and improved customer service.
SugarCRM faced challenges with low user adoption and fragmented tools across global teams. They used multiple platforms like Monday.com and Basecamp, which made collaboration difficult. Teamwork.com ...provided a unified platform for project management, time tracking, and communication. This allowed SugarCRM to set up customizable workflows and improve communication and reporting. As a result, Teamwork.com is now fully integrated, increasing productivity and efficiency. Invoicing accuracy improved, with less than $20,000 credited out of over $10 million invoiced annually.
DailyBot helps Hoppscotch manage async collaboration for their open source API development platform. Hoppscotch uses DailyBot’s daily check-ins to track team progress and wellness. The team also uses... custom check-ins for anonymous feedback. This keeps everyone in sync and helps solve problems quickly. Over 1 million developers now use Hoppscotch, saving time on API requests.
Exact, a business software company, faced challenges with sending important emails like invoices and payslips. They needed a solution to ensure safe and quick delivery. Spotler SendPro improved email... delivery by using security features like SPF, DKIM, and DMARC, reducing spam issues. Exact gained better control with detailed reports, helping them fix problems quickly. As Exact grew, Spotler SendPro handled increased email volume efficiently. The support team provided ongoing help, and Exact could customize email templates to fit their brand.
Postal helped Supermetrics run a personalized gifting campaign for self-serve customers. The goal was to get more customers to meet with account managers and explore expansion. Supermetrics used Post...al to send a gift collection and book meetings. The campaign reached 3,309 contacts, had a 39% open rate, and booked 70 meetings. It created $140k in pipeline, $27k in revenue, and delivered a 9x ROI.
Real Results: Video Platform Customer Stories from Computer Software
Adobe
- Computer Software
Adobe wanted to help educators learn new creative skills. They used Kaltura to run online events for their educator community. These events mixed inspiring and practical sessions. The events gave edu...cators a safe place to learn and share ideas. Adobe aimed to improve learning outcomes and digital skills for students.
Gainsight used Socialive to boost video content creation during the pandemic. The marketing team needed a fast, easy way to make high-quality videos after canceling in-person events. Socialive let th...em record, edit, and livestream video for LinkedIn. In five months, they launched two live video series. Gainsight saw 4x more monthly video output and 40% more views. Customer sentiment was positive.
Wipster helps Omni Group make video collaboration easier. Before Wipster, it was hard to collect feedback from team members. Now, all notes are in one place and everyone can comment directly on the v...ideo. This makes the review process faster and less confusing. The team enjoys using Wipster and finds it fun and productive.
Diamond Scheduler used Mindstamp's interactive video platform to improve their sports scheduling tutorials. They added clickable buttons, quizzes, and feedback prompts to their videos. Users spent 35...% more time on the new interactive tutorials. Support tickets from video viewers dropped compared to the previous year. Diamond Scheduler used analytics to make their software more user-friendly.
Vidyard helped Deputy boost sales growth with personalized video messages. Deputy used Vidyard to reach prospects quickly and add a human touch to their inbound sales process. The company saw an 8x i...ncrease in click-through rates and a 4x increase in reply rates. Vidyard made it easier for Deputy's sales team to connect with leads and convert trials into paying customers.
Kovai is a multi-product SaaS company. They wanted to increase engagement and convert more free trial users into paying customers. Kovai used Wistia to host over 1,000 product tutorial videos and tra...ck video analytics. With Wistia, Kovai increased engagement by 60%. They also converted 30% more free trial users into paying customers. Kovai used Wistia's analytics to improve marketing, product adoption, and webinars.
Show helped Animaker scale its email marketing from 500 to over 2 million emails in 30 days. Animaker used Show to monitor user interests and gather customer data. The team migrated 10,000 videos to ...Show, making it the main hub for video content. Show's analytics improved Animaker's content strategy and increased user engagement. Animaker saw higher website traffic and better lead conversion with Show.
StreamYard helped Dropbox scale their global events during COVID-19. Dropbox used StreamYard to onboard new team members quickly and cut post-production time in half. The platform's branding tools ma...de events more professional and saved costs. Dropbox increased support for global events by 128% and saved $3.2 million. StreamYard allowed Dropbox to produce more events with less staff and greater stability.
Real Results: Mobile Marketing Customer Stories from Computer Software
PDI Software
- Computer Software
RingCentral helped PDI Software quickly integrate acquired companies into their communications system. PDI used to struggle with on-premises phone systems during rapid growth and acquisitions. With R...ingCentral’s cloud-based platform, they set up high-priority employees from new companies in just one day. They integrated 16 acquired companies in two weeks or less. There were zero disruptions when PDI went fully remote. Staff collaboration improved with built-in video conferencing and team messaging.
Alpha Anywhere helped Knectsoft build a mobile expense-tracking app fast. The old process used Excel and paper. Now, the app lets users take photos of receipts, track mileage, and record expenses on ...iOS and Android. Knectsoft finished the app in one month. They saved time and money. The app uses GPS and image capture. It is now sold as a service to other businesses.
CleverTap helped myBillbook boost user engagement and sales. myBillbook used CleverTap to target high-value 'hand-raiser' users and send personalized messages at key moments. The team replaced old dr...ip campaigns with micro moments to identify and engage users more effectively. This led to a 3X increase in high-value users, a 35% rise in revenue from inside sales, and a 15% reply rate on WhatsApp. myBillbook improved customer journeys and drove growth using CleverTap's all-in-one engagement platform.
Segment had trouble finding good sales leads. Their team spent too much time on manual research. They used Apptopia's API to add key data to their sales tools. This helped them find better leads and ...save 3-4 hours per week on research. Their sales team could now focus more on selling.
Aras Corporation needed to test the scalability and performance of its enterprise application. They chose ReadyAPI from SmartBear after evaluating several products. The team liked ReadyAPI for its co...mpany stability, cost, technology stack, and ease of use. SmartBear supported Aras during the evaluation and implementation. The project focused on education and building the right infrastructure. ReadyAPI helped Aras reach its goals faster and improve customer satisfaction.
Aras Corporation needed to test the scalability and performance of its enterprise application. They chose ReadyAPI from SmartBear after evaluating several products. The team liked ReadyAPI for its co...mpany stability, cost, technology stack, and ease of use. SmartBear supported Aras during the evaluation and implementation. The project focused on education and building the right infrastructure. ReadyAPI helped Aras reach its goals faster and improve customer satisfaction.
Aras Corporation needed to test the scalability and performance of its enterprise application. They chose ReadyAPI from SmartBear after evaluating several products. The team liked ReadyAPI for its co...mpany stability, cost, technology stack, and ease of use. SmartBear supported Aras during the evaluation and implementation. The project focused on education and building the right infrastructure. ReadyAPI helped Aras reach its goals faster and improve customer satisfaction.
Aras Corporation needed to test the scalability and performance of its enterprise application. They chose ReadyAPI from SmartBear after evaluating several products. The team liked ReadyAPI for its co...mpany stability, cost, technology stack, and ease of use. SmartBear supported Aras during the evaluation and implementation. The project focused on education and building the right infrastructure. ReadyAPI helped Aras reach its goals faster and improve customer satisfaction.
PathFactory helped Contentsquare align their sales and marketing teams. Contentsquare used PathFactory to get better insights into how prospects engage with content. The sales team received alerts fo...r highly engaged buyers and could personalize follow-ups. Contentsquare saw a 21.8% increase in visitor binge rate and a 25.5% increase in unique bingers. Over 30,000 unique visitors engaged, with more than half being known visitors. The company improved conversion rates and shortened sales cycles.
Uberflip helped Impartner grow web traffic by over 300%. Impartner used Uberflip to create over 200 pieces of content in one year. The team increased efficiency by 25% and saved many hours each month.... Impartner ranked for hundreds of keywords in top Google positions. They saw a 326% increase in organic monthly users, a 754% increase in organic keywords, and a 75% increase in organic conversions. Uberflip made it easy for Impartner to scale content and drive demand.
Intel worked with Social Native to boost engagement. They created over 200 pieces of authentic content. This content was for social platforms. Intel is a big tech company. They make microprocessors f...or many computers.
KnowAll helped WP Simple Pay build a better knowledge base. Before, their documentation was hard to search and not well organized. With KnowAll, they made a simple, easy-to-search help center. This r...educed support requests and gave them useful analytics. WP Simple Pay saw a 44% increase in article success after using KnowAll.
BlackLine used Inbox Insight's content amplification to reach more finance professionals. They wanted to grow their marketing database and target accounts in specific industries and revenue ranges. I...nbox Insight created custom content, landing pages, and emails to engage the right audience. The campaign used industry-specific publications and GDPR-compliant channels. In 90 days, BlackLine met their lead goals and received high-quality business leads. The leads fit their target profile and continue to influence sales opportunities.
BlackLine used Inbox Insight's content amplification to reach more finance professionals. They wanted to grow their marketing database and target accounts in specific industries and revenue ranges. I...nbox Insight created custom content, landing pages, and emails to engage the right audience. The campaign used industry-specific publications and GDPR-compliant channels. In 90 days, BlackLine met their lead goals and received high-quality business leads. The leads fit their target profile and continue to influence sales opportunities.
Microsoft wanted to better understand how people interacted with their downloadable content. They used Docalytics from Contently to track reader engagement and test different ways to collect emails. ...Docalytics showed that a landing page was 25% better at collecting emails, but an embedded form led to 51% more people reading all the content. Microsoft used these insights to improve their content and demand generation strategy. The tool helped them make better decisions about content quality and distribution.
SurveyMonkey helped Together Labs improve product development by collecting user feedback. Together Labs switched from Google Forms to SurveyMonkey Enterprise for better analytics and survey features.... The company launched over 50 surveys in 4 years, reaching 280,000+ respondents in 5 languages. SurveyMonkey made it easier for teams to gather and analyze user insights. This helped Together Labs adapt to user needs and grow its virtual world platform.
Agorapulse, a social media management tool, faced challenges in organizing their growing team's documentation. They initially used Tettra and Google Docs but needed a more flexible solution. They cho...se Slite for its simplicity and real-time collaboration features. Now, Slite serves as their main documentation hub, helping them manage processes, product documentation, and competitive intelligence. This transition has streamlined their operations and improved information accessibility.
[0x1] Software und Consulting GmbH
- Computer Software
Dr.Explain helped [0x1] Software und Consulting GmbH create a detailed user manual for their Iray CGI plugin for Autodesk Maya. Before Dr.Explain, they used basic text and HTML editors, which made do...cumentation slow and hard. Dr.Explain let them make manuals in PDF, online, and print formats from one source. The tool was easy to use and had strong technical support. The company is fully satisfied with the results and the improved documentation process.
inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did not get enough attention from customer success managers. Using inSided,... Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.
TaxCloud helped Avanquest handle U.S. sales tax compliance after the Wayfair decision. Avanquest needed to collect and remit sales tax in many states and chose TaxCloud for its broad coverage and str...ong support. TaxCloud enabled Avanquest to register in 36 states within days and resolve support issues in 24 hours or less. Avanquest now manages compliance with minimal effort and receives audit support. The company can expand in the U.S. with confidence, thanks to TaxCloud.
bitHeads needed a flexible and secure way to handle recurring billing for its complex, usage-based pricing model. Manual billing was not an option, and they had concerns about securely storing credit... card information. They chose Stax Bill as their recurring billing provider. Stax Bill allowed bitHeads to automate billing, adjust pricing models easily, and automate dunning management. The automated collections feature helped recover 5-10% of monthly revenue that might have been lost otherwise. The reporting tools also gave bitHeads better insight into their revenue streams.
Paddle helped HubX monetize its mobile apps on the web. HubX faced challenges with payment processing, chargebacks, and customer support when selling outside app stores. Paddle provided a complete me...rchant of record solution, improving payment acceptance and reducing churn. HubX recovered over $100,000 in 72 days, achieved 91% global payment acceptance, and offloaded more than 10,000 billing support tickets per month.
Maxio Advanced Billing helped Gravity Forms make customer sign up easier. Gravity Forms used Maxio's self-service checkout page to collect customer and payment details. The no-code billing portal let...s customers view invoices and update subscriptions. Gravity Forms can now create and edit products, add coupons, and manage pricing with less catalog bloat. This made the sign-up and billing process smooth for their users.
Atlassian chose Stripe to build a single platform for global billing and payments. Atlassian is a leader in team collaboration and productivity software. Stripe helped Atlassian manage billing and pa...yments worldwide. This made it easier for Atlassian to handle global customers. The solution improved Atlassian's payment operations.
Emburse Go helps Microsoft manage business travel for 124,000 employees. The app gives each traveler at least two hours back per trip. It combines all travel details into one easy-to-use mobile app. ...Employees get instant access to flight alerts, city guides, and policy info. Microsoft saves 1.2 million hours every year with Emburse Go. The solution boosts policy adherence and improves employee experience.
Emburse Go helps Microsoft manage business travel for 124,000 employees. The app gives each traveler at least two hours back per trip. It combines all travel details into one easy-to-use mobile app. ...Employees get instant access to flight alerts, city guides, and policy info. Microsoft saves 1.2 million hours every year with Emburse Go. The solution boosts policy adherence and improves employee experience.
Emburse Go helps Microsoft manage business travel for 124,000 employees. The app gives each traveler at least two hours back per trip. It combines all travel details into one easy-to-use mobile app. ...Employees get instant access to flight alerts, city guides, and policy info. Microsoft saves 1.2 million hours every year with Emburse Go. The solution boosts policy adherence and improves employee experience.
Teampay helped Copper automate financial processes and stay agile during economic uncertainty. Before Teampay, Copper's month-end close took over two weeks and was chaotic. With Teampay, Copper reduc...ed month-end close to just 3-4 days. The finance team eliminated unnecessary credit card expenses and prevented over $13,000 in out-of-policy spend. Teampay's integrations and automated workflows made expense management simple and efficient for Copper.
321 Studios needed a better way to manage their e-commerce and back office operations. They chose SOLO Server after their own system could not meet their needs. SOLO Server was set up after careful p...lanning and testing. 321 Studios processed over a million transactions using SOLO Server. They now handle 1200 to 3000 orders per day. SOLO Server helps them with order entry, credit card authorization, shipping, and more.
Planhat helped Customer.io manage customer growth and complex success models. The team struggled with flexible reporting and keeping data up to date. Planhat gave them better reporting, easy data fie...ld changes, and automation for data hygiene. Workflows let customer success managers focus on action. In six months, Customer.io set up segment-specific reporting and reorganized their team, reassigning over 10% of accounts to better match skills.
Emburse Go helps Microsoft manage business travel for 124,000 employees. The app gives each traveler at least two hours back per trip. It combines all travel details into one easy-to-use mobile app. ...Employees get instant access to flight alerts, city guides, and policy info. Microsoft saves 1.2 million hours every year with Emburse Go. The solution boosts policy adherence and improves employee experience.
ChargeOver helped Timesheet Mobile automate its billing process. Before, Timesheet Mobile spent a lot of time on manual billing for its usage-based service. With ChargeOver’s API, they set up automat...ic payments and monthly statements for customers. Timesheet Mobile now spends 80% less time on billing each month. They need two fewer full-time employees in accounting. Over 500 client accounts make automated payments through ChargeOver. The company can now focus on growth and development instead of billing tasks.
Aria Systems automated Mindbody's billing and dunning processes. Mindbody faced slow, manual billing and high revenue leakage. Aria integrated with Mindbody's platform and Salesforce CRM. This cut ma...nual work, improved accuracy, and reduced revenue loss. Customer service became faster with a single record of truth. Mindbody also saved resources on tax accounting using Avalara AvaTax integration.
RingCentral helped PDI Software quickly integrate acquired companies into their communications system. PDI used to struggle with on-premises phone systems during rapid growth and acquisitions. With R...ingCentral’s cloud-based platform, they set up high-priority employees from new companies in just one day. They integrated 16 acquired companies in two weeks or less. There were zero disruptions when PDI went fully remote. Staff collaboration improved with built-in video conferencing and team messaging.
GoToAssist helped Landtech solve remote tech support challenges, especially with clients using multiple monitors. The software made it easy for several techs to work together on customer issues. Land...tech's support staff and customers found the tool simple and reliable. GoTo Meeting also gave Landtech a stable way to run product demos for their sales team. The solution made technical support smoother and improved the customer experience.
Computer Software Implementation Playbook: Email Marketing Best Practices
BlackLine
- Computer Software
BlackLine used Inbox Insight's content amplification to reach more finance professionals. They wanted to grow their marketing database and target accounts in specific industries and revenue ranges. I...nbox Insight created custom content, landing pages, and emails to engage the right audience. The campaign used industry-specific publications and GDPR-compliant channels. In 90 days, BlackLine met their lead goals and received high-quality business leads. The leads fit their target profile and continue to influence sales opportunities.
Knak helped SAP transform its email marketing operations. SAP faced slow production, manual processes, and disconnected personalization. With Knak’s no-code email creation and Marketo integration, SA...P reduced time to approval by 60%. Email build time dropped by 20-50%. SAP cut Marketo programs by 83%. The new system enabled fast, scalable, and personalized email marketing.
Mailtastic helped EQS Group run targeted email signature marketing campaigns. EQS Group switched from their old platform to Mailtastic for better campaign options and flexibility. The team launched b...anner campaigns quickly and promoted events, whitepapers, and social channels. One event banner got over 567,000 impressions in 6 weeks. Another campaign generated 1,034 clicks in 12 weeks. EQS Group values Mailtastic's customization and strong customer support.
Bird Email Design System helped Genesys do four times more email work in just 90 days. The team faced slow, manual email creation and branding issues. With Bird, over 110 marketers now build emails f...aster and keep branding consistent. The no-code editor and locked design elements cut QA time and errors. Genesys sped up automation and campaign exports, supporting 10+ languages and 100+ marketers. Bird’s features improved teamwork, translation, and quality checks.
Understanding Website Builder Impact in Computer Software: Real Customer Outcomes
Roopairs
- Computer Software
Apideck's Unified API helped Roopairs build a deep QuickBooks Online integration fast. Roopairs needed to move from a desktop integration to online to support SMB customers. Apideck's depth-first app...roach and responsive support made the process smooth. Roopairs saved 40 developer hours and now serves 30 active consumers. They plan to add more connectors and expand features using Apideck.
LaunchDarkly helped Intuit speed up feature flag changes from 10 minutes to instant. Intuit created over 600 feature flags in six months. Teams gained better control and visibility over releases. Lau...nchDarkly's platform let engineers turn features on or off without code changes. Teams now deliver features faster and with more confidence. Users see updates right away, improving the customer experience.
Sociality.io helped Countly improve their social media management. Countly used features like analytics, publish, engage, competitor analysis, and listen. The platform made it easier for Countly to m...onitor web and social media, manage content strategies, and get automated reports. Countly values Sociality.io for audience listening and detailed competitor analysis. The company plans to use more features to support their digital strategies.
BuzzSumo Pro helped Integrify, a workflow management software company, improve content curation. Mike Raia, VP of Marketing, used to spend up to an hour daily finding content. With BuzzSumo, he cut t...his time to just 15 minutes. He also reduced costs by canceling other subscriptions. BuzzSumo gave the team new content ideas and made their process simpler.
MacPaw used Determ to improve media monitoring and campaign tracking. Before Determ, they struggled with incomplete tools and manual data collection. Determ helped MacPaw's PR, sales, and support tea...ms track mentions, analyze communications, and report results. The API and Slack integration made monitoring easier and faster. MacPaw now gets unified data from web and social media in one place, saving time and improving reporting.
Exact, a business software company, faced challenges with sending important emails like invoices and payslips. They needed a solution to ensure safe and quick delivery. Spotler SendPro improved email... delivery by using security features like SPF, DKIM, and DMARC, reducing spam issues. Exact gained better control with detailed reports, helping them fix problems quickly. As Exact grew, Spotler SendPro handled increased email volume efficiently. The support team provided ongoing help, and Exact could customize email templates to fit their brand.
Real Results: Sales Coaching Customer Stories from Computer Software
Check Point
- Computer Software
Second Nature helped Check Point, a top cybersecurity software company, update thousands of sales reps on new messaging and product features. Other sales coaching tools were slow, boring, and did not... work well. With Second Nature, Check Point saw a 3x jump in engagement. Sales productivity improved. Managers could track sales employee progress easily.
Crunchbase Business with Salesforce Integration helped Maxio cut prospecting time in just one month. Maxio used Crunchbase data to enrich leads and personalize sales messages. The sales team ran repo...rts to find investors and set up alerts for funding events. Customer success teams used alerts for acquisitions to spot risks and upsell chances. Crunchbase became a key part of Maxio’s sales process.
Acronis used Forrester to scale its marketing operations. The company had no marketing operations team before. Forrester helped Acronis grow this function quickly and cost-effectively. The VP of glob...al marketing operations at Acronis says Forrester always has answers for their challenges. Acronis saw a significant return on investment from working with Forrester.
Salesforce used LinkedIn's Connected TV Ads and iSpot's audience measurement to improve their TV advertising. They wanted to reach more business decision-makers and reduce wasted ad spend. With Linke...dIn's CTV Ads, Salesforce achieved over 70% unique reach, finding new audiences not reached by linear TV. On-target impressions were 4 times higher than linear TV. LinkedIn's CTV Ads were 11 times more cost-effective at reaching key audiences. Real-time insights helped Salesforce focus their budget on the right people.
Komprise's sales leaders spent too much time on prospecting and admin work. They missed revenue targets and had trouble forecasting sales. RightLeads used their platform to find the best target compa...nies and decision-makers. They launched a campaign and built a dashboard to track and forecast sales. Sales leader efficiency went up by 265%. Komprise met revenue targets and created $3.2 million in pipeline in six months. They gained full visibility and accurate revenue forecasts.
Anteriad Marketing Cloud helped Lenovo improve lead generation. Lenovo faced long sales cycles and low lead conversion. Anteriad used intent data and a multi-channel strategy to target and nurture le...ads. Lenovo saw a 25% lift in email open rates and a 50% increase in click-through rates. They achieved a 20% boost in leads from their website and a 32x ROI from closed business. 75% of new opportunities were net-new.
Citrix Secure Private Access helped Seagate replace its old VPN with a zero trust solution. Seagate needed secure remote access for employees, vendors, and partners worldwide. The new solution improv...ed security, performance, and user experience. Seagate now offers a unified portal for all applications, supporting hybrid work and secure access from any device. Multi-factor authentication and zero trust networks protect sensitive business data.
Citrix Secure Private Access helped Seagate replace its old VPN with a zero trust solution. Seagate needed secure remote access for employees, vendors, and partners worldwide. The new solution improv...ed security, performance, and user experience. Seagate now offers a unified portal for all applications, supporting hybrid work and secure access from any device. Multi-factor authentication and zero trust networks protect sensitive business data.
Nintex Automation K2 helped Proliant speed up their sales process. Proliant needed to make sales faster as their old process was slow. They used Nintex to automate how they made quotes. This cut the ...time from four days to just a few hours. Proliant saw much faster sales document processing, helping their team sell better.
ScreenMeet integrates with Salesforce Service Cloud to provide seamless screen sharing for customer support. Salesforce support engineers use ScreenMeet to help customers in a digital-first world. Th...e integration makes it easy for agents to deliver remote support without switching tools. This improves the support experience for both agents and customers. Jim Roth, EVP Customer Support at Salesforce, highlights the critical role of ScreenMeet in their support operations.
CloudBees Release Orchestration SaaS helped Exterro gain end-to-end visibility across projects. Exterro faced challenges scaling development due to rapid growth and complex toolchains. The solution i...ntegrated existing pipelines and tools, making implementation fast and easy. Developer productivity increased, reporting became simpler, and all teams gained self-service access to project status. Training new DevOps team members is now easier, and managers can track code changes even during remote work.
Fyle used manual deployment processes for their Kubernetes services. This caused errors, slow rollbacks, and version mismatches across regions. The team faced problems like SSH bottlenecks, long comm...ands, and secret update hassles. They switched to ArgoCD for automated deployments. This change made deployments faster, reduced mistakes, and improved team efficiency.
Guesty and Breezeway integrated their platforms to help property managers in the vacation rental industry. Breezeway used Guesty to pull reservation and property data in real time. This made it easie...r for users to manage property care and operations. The integration saved time on task scheduling, reduced missed cleans, and improved guest satisfaction. Breezeway saw higher client satisfaction and longer customer relationships.
Sentry helped Atlassian save up to 4,160 engineering hours in a year. Atlassian moved from a self-hosted Sentry to Sentry SaaS. The migration took less than 5 days with just 3 engineers, 12 times fas...ter than expected. Atlassian reduced operational overhead and freed engineers to focus on building products. Sentry provided real-time error monitoring and improved reliability for Atlassian's teams.
ZelloWork helped HubSpot replace radios for their INBOUND event. HubSpot needed a better way to communicate with hundreds of staff and partners. Radios were bulky and unreliable. ZelloWork worked on ...any device and supported many accessories. The Zello team helped set up the system fast. HubSpot used ZelloWork channels and user roles to keep teams connected and secure during the event.
Gradle Build Tool uses TeamCity to manage its build process. They run 30,000 green builds every day. TeamCity helps them automate and streamline their workflows. This leads to faster development and ...reliable results. The solution supports their need for speed and efficiency.
Krisp AI Noise Cancellation helped Vodex improve its AI-powered voice agents. Vodex faced problems with customer-side noise disrupting calls. Krisp's technology reduced noise by 90%, making conversat...ions clear. Vodex saw a 75% increase in call quality scores and a 50% drop in call drops. Lead qualification rates went up by 20%. Customer satisfaction scores rose by 30%. Vodex also lowered operational costs and improved agent satisfaction.
BugSnag helps Recurly manage 65 million active monthly subscribers. Recurly uses BugSnag to catch and fix bugs fast. The tool gives real-time alerts and shows which bugs matter most. Recurly's team s...aves time by focusing on fixing, not just finding, errors. Uptime and stability have improved year over year. BugSnag's features help Recurly keep their platform reliable for customers.
ngrok helped Passage remove the need for packaging and deployments to test environments. Passage developers now test code locally, saving 30 minutes per test for each developer. The test cycle for Pa...ssage customers dropped to 15 minutes. ngrok created a fast feedback loop and improved engineering productivity. Passage uses ngrok to show customers the value of its passwordless authentication platform quickly.
eKyte helped Datapar organize all marketing and sales processes in one place. Datapar used eKyte to manage everything from briefings to publishing. Before, the team had trouble tracking marketing pro...jects. With eKyte, they now plan, execute, and measure all marketing activities. The marketing department can show data and results for their work. This improved organization and data-driven decision making.
Comind.work helped Flexmonster automate and connect their business operations. Flexmonster used to manage sales, projects, and licenses with manual, disconnected tools. Comind.work unified these proc...esses with custom low-code workflows. License key delivery became instant. Sales cycle time dropped by 40%. Flexmonster gained real-time visibility into projects and resources. The team now spends less time on paperwork and more on customer relationships.
Aras Corporation needed to test the scalability and performance of its enterprise application. They chose ReadyAPI from SmartBear after evaluating several products. The team liked ReadyAPI for its co...mpany stability, cost, technology stack, and ease of use. SmartBear supported Aras during the evaluation and implementation. The project focused on education and building the right infrastructure. ReadyAPI helped Aras reach its goals faster and improve customer satisfaction.
Approveit helped Clearview Software automate expense approvals. The team faced slow, manual expense request processing and lost requests. Approveit integrated with Slack and QuickBooks, making approv...als fast and easy. Processing time improved by 80%. Clearview now saves about $300,000 each year. Setup took only 15 minutes.
Storydoc helped WiseStamp boost sales win rates by letting them create personalized, interactive sales decks. Before, WiseStamp used static PDFs that could not be tracked or customized for each lead.... With Storydoc, they added client names, logos, and custom pricing to every deck. They tracked who opened each deck and how it was shared. Results included a 10% CTA conversion rate, 60% of decks read in full, and 50% shared internally.
Time Doctor helped BokDoc, a surgery marketplace in Egypt, manage remote work during COVID-19. The company installed Time Doctor on all employee devices. BokDoc tracked time, used screenshots, and pr...otected sensitive data with blurred screenshots. Productivity increased by 15% per employee. The CEO saw immediate ROI and higher profits.
Mindtickle helped Cisco transform its sales enablement with a data-driven, experiential learning platform. Cisco used Mindtickle to deliver training to 18,000 sellers in just six weeks. The company s...aw high adoption rates for the training. Mindtickle's analytics gave leadership better insights. Cisco increased deal size by 31% using AI role-plays.
UpKeep used ad hoc processes for onboarding new customers. This approach did not work as the company grew quickly. UpKeep chose TaskRay to build a scalable onboarding system. TaskRay helped their suc...cess managers onboard customers more easily. The new system also helped UpKeep find new growth opportunities in existing accounts. UpKeep now launches many customers with a small team using TaskRay.
Wrike helps NVIDIA build AI factories faster. Lior Ofer, VP of infrastructure services at NVIDIA, explains how Wrike supports their work. The platform enables NVIDIA to manage workflows and projects ...efficiently. Wrike helps teams at NVIDIA move quickly and stay organized. This supports NVIDIA's mission to build AI at light speed.
Aha! Roadmaps helped Acquia fix its product roadmapping problems. Before Aha!, Acquia had too many documents and no single view of its product plans. Product managers struggled with siloed informatio...n and slow updates. Aha! gave Acquia a single, real-time portfolio roadmap. The team now shares updates easily with customers and stakeholders. Product managers spend more time on strategy and less on process.
Kantata helped Box improve customer service efficiency and forecasting accuracy. Box's Global Consulting Services team struggled with limited project visibility and outdated PSA tools. Kantata replac...ed their legacy system, giving better forecasting and resource planning. The team gained enhanced data visibility and faster project delivery. Operations saved one week per month, which they now use to create business insights.
SugarCRM faced challenges with low user adoption and fragmented tools across global teams. They used multiple platforms like Monday.com and Basecamp, which made collaboration difficult. Teamwork.com ...provided a unified platform for project management, time tracking, and communication. This allowed SugarCRM to set up customizable workflows and improve communication and reporting. As a result, Teamwork.com is now fully integrated, increasing productivity and efficiency. Invoicing accuracy improved, with less than $20,000 credited out of over $10 million invoiced annually.
Jama Connect helped FORT Robotics move from Google Sheets and Confluence to a better requirements management tool. FORT Robotics needed to meet strict industry standards and improve productivity. Jam...a Connect reduced requirements approval time from weeks to minutes. The company saw a 30%+ increase in reuse of design requirements and a 30%+ decrease in rework. Communication and collaboration improved by over 30%, and audit preparation time dropped by 15%.
ProdPad helps 15Five collect and organize customer feedback. Priscilla Zorrilla uses ProdPad to tag and group feedback, making it easy to track requests. The product team reviews this feedback to gui...de product decisions. ProdPad lets Priscilla see what ideas move to the roadmap. She keeps customers informed about updates, building trust. Customers feel involved when their feedback shapes new features.
ClickUp helped Pigment, a fast-growing software company, improve onboarding efficiency by 88%. Pigment needed a single platform to support rapid growth and streamline onboarding. ClickUp provided a c...entral hub for collaboration, project management, and communication. The company saw an 83% reduction in bug fix cycle time and a 20% increase in team communication efficiency. Pigment now onboards new hires faster and works more efficiently across teams.
Frontify had problems with inconsistent customer onboarding. They used spreadsheets and emails, which caused delays and confusion. They wanted a standard way to onboard customers. Rocketlane gave the...m templates and a central system. This made onboarding faster and easier to track. Frontify cut their time-to-first value by 50%.
Cacoo helped Cookpad fix file management and sharing problems. Before, teams struggled with version control and lost files. Cacoo Enterprise made it easy to organize, track, and share documents. Empl...oyees could update files in one place and share them with a simple link. Team members got alerts for changes and comments, speeding up feedback and project progress. Cookpad now manages design ideas and documents faster and with less confusion.
Dragonboat helped EasyPost scale its product management as the company grew fast. EasyPost faced problems with tracking, cross-team work, and using spreadsheets. With Dragonboat, they improved planni...ng, set clear goals, and managed product roadmaps. The platform made it easy to share updates with different teams and spot risks. Dragonboat increased teamwork, transparency, and alignment across the company.
GUIDEcx helped Kount cut onboarding time by 43%. Before, integrations took 90 to 120 days and needed more staff. With GUIDEcx, new employees manage implementations in 60 days. Kount increased capacit...y by 40% without hiring more managers. The platform gives better data and visibility, helping Kount find and fix problems fast. Kount now handles more projects and unlocks revenue sooner.
BigTime Foresight helped Future Mind, a software development company, fix planning and reporting problems. The company struggled with slow, error-prone planning and no way to compare forecasts to rea...l results. BigTime let managers delegate tasks, set access levels, and create accurate plans fast. With all data in one place, they could run reports in seconds. Future Mind saved over 3,500 hours of bench time by using BigTime for resource management.
Qualtrics XM Platform helped ServiceNow improve customer experience by routing feedback to the right teams. ServiceNow streamlined 17 survey programs and set up 31 action workflows, leading to over 1...0,000 follow-up actions. One customer’s NPS improved and their account value grew by more than 25% after fast follow-up. NPS scores for customers with follow-up are 12 points higher year over year. ServiceNow now measures the impact of experience investments and predicts effects on annual contract value.
Workleap Officevibe helped Thirdbridge build a strong feedback culture. Thirdbridge, a software development firm, wanted to improve employee experience and communication. They started using Workleap ...Officevibe for engagement surveys and feedback. The tool made it easy for employees to share feedback and for leaders to track well-being. As a result, Thirdbridge improved communication, addressed employee concerns faster, and revamped their performance management program.
Real Results: Data Security Customer Stories from Computer Software
Progress Software Corporation
- Computer Software
Akeyless helped Progress Software manage secrets across AWS, Azure, and GCP. Progress faced risk and slowdowns from secrets sprawl and complex tools. Akeyless provided a cloud-native, SaaS platform w...ith unified control and zero infrastructure burden. Progress saved 70% in maintenance and provisioning time. Teams integrated DevOps tools quickly and cut management overhead by up to 70%.
Qualtrics XM Platform helped ServiceNow improve customer experience by routing feedback to the right teams. ServiceNow streamlined 17 survey programs and set up 31 action workflows, leading to over 1...0,000 follow-up actions. One customer’s NPS improved and their account value grew by more than 25% after fast follow-up. NPS scores for customers with follow-up are 12 points higher year over year. ServiceNow now measures the impact of experience investments and predicts effects on annual contract value.
Instabug helps CitrusBits improve client collaboration during mobile app development. CitrusBits needed a way to collect feedback and organize bug reports from clients across many projects. Instabug ...made it easy for clients to share input and for the team to capture technical details. The integration with Jira lets CitrusBits forward bug reports automatically and manage issues efficiently. Clients stay engaged and feel involved throughout the project, leading to better app outcomes.
SurveySparrow helped Vector Networks increase survey response rates. Vector Networks needed a better way to get feedback from customers at different stages. They chose SurveySparrow for its conversat...ional interface and easy email surveys. The tool made it simple to collect and analyze feedback. Vector Networks used the data to improve product maps and marketing. Embedding surveys in emails led to an instant rise in response rates.
Thematic helps Atlassian analyze customer feedback from many sources. Atlassian used Thematic to find where problems start and what needs fixing. Thematic's AI groups feedback into themes that match ...customer language. Product managers can now see what to improve and why. The system makes it easy to add new feedback types. Atlassian's teams learn more about customer needs and can act faster.
Clay used Upvoty to collect user feedback and build a strong community. They focused on growth marketers in outbound sales teams to improve product-market fit. Clay created a Slack channel and used U...pvoty’s feedback portal to connect users and gather ideas. They switched to usage-based pricing with flexible credits, making customers happier. By adding AI features like Claygent, they helped teams save time and personalize outreach. These changes helped Clay grow to a $500M SaaS company.
SurveySparrow helped Vector Networks increase survey response rates. Vector Networks needed a better way to get feedback from customers at different stages. They chose SurveySparrow for its conversat...ional interface and easy email surveys. The tool made it simple to collect and analyze feedback. Vector Networks used the data to improve product maps and marketing. Embedding surveys in emails led to an instant rise in response rates.
SurveySparrow helped Vector Networks increase survey response rates. Vector Networks needed a better way to get feedback from customers at different stages. They chose SurveySparrow for its conversat...ional interface and easy email surveys. The tool made it simple to collect and analyze feedback. Vector Networks used the data to improve product maps and marketing. Embedding surveys in emails led to an instant rise in response rates.
Understanding Sales Enablement Impact in Computer Software: Real Customer Outcomes
Paycor
- Computer Software
PFL's direct mail automation platform helped Paycor fix its slow, manual direct mail process. Paycor used to have over half of 50,000 mailers returned due to bad data. With PFL, Paycor automated camp...aigns, improved address verification, and added creative touches. The result was a 15.6X ROI and a 13.7% conversion rate for sales meetings. Paycor now runs more efficient, targeted, and effective direct mail marketing.
Membrain helped Affinitext onboard new salespeople quickly. Affinitext needed a tool to train a global sales team and share knowledge easily. Their old system, Salesforce, was too complex and hard to... change. Membrain made onboarding faster and helped new hires learn from experienced team members. The tool improved knowledge sharing and made the sales process smoother.
A well-known cybersecurity software company
- Computer Software
Madhive helped a leading cybersecurity software company modernize its user acquisition strategy with cross-device CTV advertising. The company needed to lower acquisition costs and reach new audience...s as traditional channels became less effective. Using Madhive’s programmatic CTV, real-time data targeting, and custom dashboards, they optimized campaigns and improved conversion rates. Results included a 20% reduction in acquisition costs, a 4.5X return on ad spend, and 57% of CTV conversions coming from new, incremental audiences.
Amplemarket helped Jobbatical grow outbound sales by 4x. Jobbatical used Amplemarket to combine lead generation, data enrichment, and automation. This made their sales process simpler and more produc...tive. They reached 60%–70% open rates and over 15% reply rates. Jobbatical achieved 30% month-over-month growth and 8x ARR growth in one year.
bao helped TeamViewer improve sales transparency and structure. TeamViewer used bao to collect and analyze sales data. This led to better decision-making and more effective sales strategies. Sales te...ams gained new insights and removed guesswork. TeamViewer saw a 43% increase in win rate after using bao. The company now tracks and measures sales conversations more effectively.
Tonkean helped Workday automate its legal matter intake process. Workday's Legal Ops team struggled with manual work and low adoption of intake processes. Tonkean's AI-powered intake orchestration le...t employees submit requests easily and automated actions after intake. The solution integrated with existing systems and centralized triage. Workday achieved nearly 100% adoption of its key intake process.
Kaon's High-Velocity Marketing Platform helped Dell transform its B2B sales process. Dell used the interactive application to show the value of over 50 complex products in sales meetings. The tool wo...rks on every device and supports global sales teams. 88% of Dell salespeople say the application helps them qualify leads and close deals. Dell keeps adding more value stories to the 3D Product Tours.
Navattic helped Bloomerang update product tours quickly as their software changed. The marketing team used Navattic to replace time-consuming video updates and support sales, trade shows, and partner... marketing. After adding Navattic demos and promoting gated pages, Bloomerang saw a 52.1% increase in unique visitors, a 26.4% rise in engaged visitors, a 73.5% boost in CTA clicks, and a 36.8% click-through rate. Sales and demand generation teams now request more demos, and updating tours is much easier than before.
Prelay helps LaunchDarkly manage deals as demand grows. LaunchDarkly used to track deals with emails and Slack, which caused confusion and lost information. With Prelay, the team now has one place fo...r deal communication and tracking. Managers can see deal status, find bottlenecks, and speed up sales cycles. Prelay's dashboards and automation save time and make it easy to assign tasks. LaunchDarkly can now close deals faster and keep teams aligned.
Geckoboard uses Homerun to create job posts and career pages. The company helps teams share data and metrics. Geckoboard has 10-50 employees and is based in the United Kingdom. Homerun makes it easy ...for Geckoboard to organize hiring. The job post and career page were both made with Homerun.
How Computer Software Companies Are Using Social CRM
HighRadius - Computer Software
Crystal helped HighRadius improve sales lead conversion. The sales team used Crystal’s DISC-based personality insights to personalize pitches and understand buyer preferences. After using Crystal, le...ad conversion increased by 13% in the first quarter and by 31% in the second quarter. Sales reps learned to adapt communication styles for each prospect. The team now prepares better for meetings and connects faster with buyers.
Bloomerang - Computer Software
Nutshell CRM helped Bloomerang organize its sales process and support rapid growth. Bloomerang needed a simple, intuitive CRM that worked well with Google Mail. Nutshell’s integrations and custom rep...orts made it easy for the team to manage leads and sales. Since switching to Nutshell, Bloomerang has averaged about 100% revenue growth per year. The CRM also helped Bloomerang’s customers increase donor retention rates.