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How Content Management Systems is Delivering ROI for Computer Software Leaders

 

Atlassian - Computer Software - Large

Sydney, Australia
Website content management for marketing Multilingual campaign publishing Content management Website localization

Magnolia CMS helped Atlassian transform its main website into a flexible marketing and sales channel. Before Magnolia, Atlassian's site was... hard to manage and slow to update, with content changes taking weeks. Magnolia enabled fast content creation, easy translation, and campaign launches without developer help. The team built 41 multilingual pages for 33 countries in 10 languages in just three months. Magnolia handled viral traffic spikes, improved collaboration, and boosted marketing agility for Atlassian's global team.

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Cornerstone OnDemand - Computer Software - Large

Santa Monica, USA
Editorial workflow management for translation Multi-language website content management Content management Website localization

Cornerstone OnDemand replaced their old monolithic CMS with Sanity. io. Their developers built custom editorial workflows for translation and multi-language...support. Sanity Studio let them create an easy editing interface for marketers. Flexible content modeling helped them move to structured content. Using Sanity’s hosted APIs, they sped up development and reduced server maintenance.

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Personio - Computer Software - Large

Munich, Germany
Personalized website content by segment Social proof personalization by industry Customer engagement Content personalization

Personio used Contentful Personalization to create dynamic homepages and social proof for different business sizes and industries. This approach led... to a 46% increase in homepage conversions and a 62% rise in contact form conversions. The team tailored content to match visitor needs, using firmographic data to show relevant testimonials and case studies. Contentful enabled Personio to run experiments, segment audiences, and launch personalized experiences without extra tools. The scalable platform helped Personio attract more customers and improve marketing agility.

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Greenhouse - Computer Software - Medium

New York, USA
Marketing content localization Website translation workflow automation Content localization Brand management

Greenhouse used Lilt’s Contextual AI to translate website and blog content for three global markets. The team needed faster, higher... quality, and brand-consistent translations. Lilt’s Connector and QA workflow let Greenhouse send content directly from their CMS and ensure quality with in-context reviews. Greenhouse saw immediate improvements in translation quality and brand voice. The partnership helped Greenhouse streamline localization and support international growth.

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Milestone Systems - Computer Software - Large

Brøndby, Denmark
Brand asset distribution and compliance Sales presentation management Brand management Sales enablement

Templafy helped Milestone Systems achieve global brand compliance. The company used Templafy's centralized library to distribute brand assets to over... 1,000 employees in 25+ countries. Sales teams now create presentations faster and always meet company standards. Employees can choose from approved email signatures for different regions or campaigns. The solution improved efficiency and ensured brand consistency worldwide.

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PaperCut - Computer Software - Medium

Melbourne, Australia
Website content management consolidation Empowering non-technical content publishing Content management Website performance optimization

CloudCannon helped PaperCut migrate 98% of 4,000 web pages from six systems into one CMS. Publishing speed increased 100x, cutting... time-to-publish from weeks to minutes. Over 110 editors now collaborate easily, with non-technical users empowered to update content. Core web vitals scores jumped from 14 to over 90. CloudCannon's Git-based workflows and professional services enabled PaperCut to launch 20+ major projects and creative campaigns.

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Ansys - Computer Software - Large

Canonsburg, USA
Developer documentation centralization Internal and external knowledge sharing Developer portal management Content management

Ansys used Pronovix’s Zero Gravity developer portal to centralize its developer documentation and resources. The portal launched in early 2023... and quickly gained almost 7,000 registered users. Ansys needed a unified platform for both public and private content, seamless navigation, and strong search. Pronovix delivered custom importers, advanced search integration, and flexible access control. The portal now supports internal and external users, hosts an app catalog, and enables community engagement through forums and feedback tools.

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Tableau - Computer Software - Large

Seattle, USA
Agile marketing website management Continuous integration for web deployments Website operations Marketing automation

Pantheon’s WebOps platform helped Tableau cut delivery time by 50%. The marketing team now launches new content and features in... just one week sprint cycles. Pantheon enabled safe, rapid website updates without changing Tableau’s existing CMS. Both marketing and engineering teams collaborate faster, supporting Tableau’s growth to 750,000 Tableau Public authors. Tableau relies on Pantheon for agile marketing and continuous integration.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Epicor Software Corporation - Computer Software - Large

Austin, USA
HR document management automation Employee records compliance management Document management Compliance management

Epicor Software Corporation used DocStar Enterprise Content Management to digitize and manage HR documents for nearly 3,900 employees across 30 countries. The solution replaced... paper files, saving over 10 hours of staff time per week and improving compliance with global data privacy rules. HR teams now access, retrieve, and share employee records faster and more securely. Integration with UltiPro ensures accurate indexing and data validation. The system enforces role-based security and streamlines document workflows worldwide.

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SAP - Computer Software - Very Large

Walldorf, Germany
Training content management and publishing Multilingual e-learning content delivery Content management E-learning

SAP used Componize to manage and publish over 60 million pages of training content. The company trained more than 300,000... learners each year in 40 countries. Componize enabled SAP to break down 200 courses into 20,000 modular learning chunks in nine languages. The DITA-based CCMS improved content reuse, dynamic publishing, and reduced production time. SAP now delivers tailored e-learning and virtual training at global scale.

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TechnologyOne - Computer Software - Medium

Brisbane, Australia
Automated document generation for client deliverables Document automation Content management integration

ActiveDocs helped TechnologyOne cut document creation time from weeks to minutes. TechnologyOne used ActiveDocs to automate the generation of complex... solution specification and configuration documents. The integration with their content management system and rule-based templates improved accuracy and reduced risk. Staff now spend less time on manual document assembly, boosting productivity. The process is faster, more consistent, and easier for users.

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Computer Software examples of Driving Business Value with Authoring and Publishing

Talkdesk - Computer Software - Large

Palo Alto, USA
Website localization automation Multilingual marketing content management Localization management Content marketing

Talkdesk used Smartling to automate website localization across 6 languages. Manual translation was slow and error-prone, making updates hard to... manage. Smartling’s Global Delivery Network integrated with Talkdesk’s CMS, Marketo, and Figma. This removed manual steps and cut developer workload. Talkdesk quickly launched localized sites and kept messaging consistent. Automation freed up resources for more marketing projects and global growth.

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Dropbox Sign - Computer Software - Medium

San Francisco, USA
Marketing website management Content resource center creation Website management Content operations

Dropbox Sign used Webflow to speed up website updates and empower its marketing and design teams. The company cut developer... ticketing by 67% and increased content production and downloads by more than 2x. Webflow enabled the team to launch new features 4x faster and complete a major rebrand in just two months. The Resource Center was built in six weeks, making resources easier to find and manage. Teams now work together more efficiently and focus on higher-value projects.

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Tanium - Computer Software - Large

Kirkland, USA
Executive presentation video summarization Sales and partner enablement content creation Sales enablement Customer education

Tanium used Vyond to turn an 80-minute executive keynote on AI strategy into a two-minute video. The enablement team created... an animated character of the CTO using Vyond’s Photo-to-Character and AI voice features. This video helped sales, marketing, and training teams share key messages with a wider audience. The video is now part of Tanium’s customer education and new course content. Vyond made it easy to create engaging, outcome-focused messaging for Tanium’s platform positioning.

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Autodesk - Computer Software - Very Large

San Rafael, USA
Demo automation for sales enablement Channel partner enablement Sales automation Sales enablement

Consensus helped Autodesk's technical sales team save 30% more time while maintaining their sales quota. The team used Consensus to... digitize repetitive solution demos and support multiple languages. In one quarter, Autodesk generated $5 million in new qualified pipeline. The platform enabled more deals to close without presales involvement. Sales reps quickly adopted the tool and shared positive feedback.

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Gusto - Computer Software - Large

San Francisco, USA
Employee training content management Course update process automation Learning management Employee development

Gusto used Easygenerator and LearnUpon to scale employee training. The team saved over $1.1 million in training costs. They cut... course update time by 50%, from up to 25 minutes to just 5 minutes per course. Gusto created more than 1,400 courses, making training more accessible. The integration allowed real-time updates and better tracking of training effectiveness. Gusto avoided hiring 6–8 extra learning designers by using these tools.

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Ixiasoft - Computer Software - Small

Montreal, Canada
Collaborative PDF document review PDF annotation for technical documentation Document collaboration Content management

Ixiasoft used Qoppa Software's jPDFNotes and jPDFProcess libraries to add PDF viewing and annotation to their DITA CMS. The goal was... to let technical teams review and mark up PDF documents together in real time. Qoppa's tools enabled online collaboration, merging annotations from multiple reviewers. Ixiasoft praised the open API and responsive support from Qoppa. The integration improved document review and collaboration for technical documentation teams.

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Zucchetti - Computer Software - Large

Lodi, Italy
Animated video creation for marketing Content marketing Customer engagement

Animaker helped Zucchetti, a leading Italian software company, make marketing content more engaging. The marketing team used Animaker to create... animated videos that explained complex product features. The tool was easy to use and allowed for quick customization with characters, music, and branding. After using Animaker, Zucchetti saw more likes, shares, and website visits from their video content. The videos also generated buzz at events and were requested by other departments.

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HubSpot - Computer Software - Large

Cambridge, USA
Content terminology management UX writing quality improvement Content operations User experience

HubSpot used Writer to improve writing quality and consistency for its 30+ person content team. Before Writer, the team managed... terminology and style in scattered spreadsheets and documents. Writer centralized these resources, making it easier for designers to follow standards and resolve conflicts. The platform helped save time, allowing designers to focus on strategic work. Team members now feel more confident and make better decisions in UX writing.

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15Five - Computer Software - Medium

San Francisco, USA
Internal communication for remote teams Employee recognition and appreciation Employee engagement Internal communications

15Five used Flipsnack to improve internal communication during COVID-19. With over 60% of employees working remotely, 15Five created an interactive... Employee Appreciation Book using Flipsnack. The flipbook was shared privately on Slack and email, reaching all employees. It achieved a 100% open rate, with every remote employee downloading it. Flipsnack made it easy to celebrate employees and keep the team connected.

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SAP - Computer Software - Very Large

Walldorf, Germany
Backup and disaster recovery for SaaS data Ransomware protection for enterprise backups Data protection Cloud infrastructure management

SAP uses Amazon EBS Snapshot Lock to protect over 100 petabytes of mission-critical data for its SaaS applications. The company saw... backup times improve by 70 percent and enhanced its defense against ransomware. SAP automates backup management with Amazon Data Lifecycle Manager and secures backups with compliance controls. All enterprise clients benefit from faster recovery and stronger data protection. SAP fulfills service-level agreements with fast snapshot restore features.

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SAP - Computer Software - Very Large

Walldorf, Germany
Backup and disaster recovery for SaaS data Ransomware protection for enterprise backups Data protection Cloud infrastructure management

SAP uses Amazon EBS Snapshot Lock to protect over 100 petabytes of mission-critical data for its SaaS applications. The company saw... backup times improve by 70 percent and enhanced its defense against ransomware. SAP automates backup management with Amazon Data Lifecycle Manager and secures backups with compliance controls. All enterprise clients benefit from faster recovery and stronger data protection. SAP fulfills service-level agreements with fast snapshot restore features.

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A leading cloud-based American software company - Computer Software - Very Large

USA
Administrator certification training Learning management Certification programs

ELB Learning helped a major American software company build a unified learning path for administrator certification. The company needed to... certify millions of administrators and organize diverse training materials. ELB Learning created a role-based curriculum, curated content, and built an intuitive, device-agnostic platform. Virtual labs gave users hands-on CRM experience. The solution increased certification enrollments and improved user engagement.

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A leading software company - Computer Software - Very Large

Centralized workspace management Move management for seating assignments Workplace experience Workspace planning

Eptura helped a leading software company streamline operations after multiple mergers. The company merged over a dozen tools into one... centralized workspace platform. This unified system improved productivity and eliminated redundancy. They achieved flawless data migration, keeping all historical information intact. Real estate costs dropped and space use improved, saving thousands. Employee satisfaction rose, especially during the return-to-office period, with better move management and seating assignments.

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Onshape - Computer Software - Medium

Cambridge, USA
Multilingual content localization for APAC Automated translation workflow integration Localization management Lead generation

Onshape used Transifex to localize and publish multilingual content for the APAC region. The marketing team integrated Transifex Live with... their CMS, speeding up translation and campaign execution. The product team automated translations using Transifex’s API, supporting continuous deployment. Lead generation in Taiwan increased by 500% within three months. Onshape reduced go-to-market time and improved collaboration across teams.

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Computer Software Clients Speak: The Impact of deploying Help Desk solutions

 

ThemeSelection - Computer Software - Small

Ahmedabad, India
Centralized customer email management Team collaboration for support workflows Customer support Team collaboration

Hiver helped ThemeSelection cut response times by 30%. The marketing team used to struggle with scattered emails and slow replies.... With Hiver, all customer queries now go to a shared inbox in Gmail. The team assigns messages, uses templates, and tracks SLAs. This saves 3–5 hours each week. Customer satisfaction rose by 15–20%. Hiver made support faster, more consistent, and easier for everyone.

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4Tier Software, LLC - Computer Software - Small

San Francisco, USA
Centralized knowledge management Customer support content delivery Knowledge management Customer support

Helpjuice helped 4Tier Software, LLC cut information management hours by 30%. Junior developer reliance on seniors dropped by 10%. Senior... developers saved 15 hours each month. Customer support requests fell by 5%. The team centralized knowledge, making it easy to find and update information. Customization and fast support from Helpjuice made setup smooth and efficient.

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Trilogy - Computer Software - Large

Austin, USA
AI-powered ticket elimination Support team workload reduction Customer support automation AI in customer service

Kayako helped Trilogy cut 80% of support tickets in just 90 days. Trilogy, a B2B software group, faced high support... costs and agent churn with 23,000 monthly tickets. Kayako replaced Zendesk, automating ticket resolution and reducing agent workload. Trilogy saved $5 million annually and reduced average ticket age from 17.6 hours to under 2 minutes. The team size dropped from 119 to 50 agents, with 76% of tickets resolved by AI.

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Dataram Corporation - Computer Software - Large

Princeton, USA
Customer service management IT help desk operations Customer support IT service management

Giva Service Management Suite replaced BMC Track-It! at Dataram Corporation. The switch led to a 70% increase in customer service... productivity. Dataram saw a 70% decrease in total cost of ownership. Service level agreement compliance improved by 50%. Teamwork between development and customer service grew by 60%. Reporting time dropped to just 5 hours per month.

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Darwinbox - Computer Software - Medium

Hyderabad, India
Customer support ticket management Knowledge base automation for support Customer support AI-powered knowledge management

HappyFox helped Darwinbox cut first response time from 24 to 10 hours. The support team onboarded more agents and improved... collaboration using HappyFox's unlimited agents plan. AI features suggested nearly 100 knowledge base articles, with 30% approved for ticket deflection. Darwinbox valued the platform's admin flexibility, ease of use, and robust uptime. The switch from their previous SaaS vendor led to faster support and better customer service.

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kPoint Technologies - Computer Software - Small

Pune, India
Sales pipeline management and tracking Team collaboration on customer data Sales management Collaboration

Vtiger CRM helped kPoint Technologies manage customer data and sales activities. The company needed a better way to track its... sales pipeline and documents. Vtiger CRM made it easy to centralize information and improve team collaboration. Sales and marketing teams now use one system for all customer interactions. Custom fields and workflows fit kPoint’s business needs. This led to higher productivity and better teamwork.

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Jackrabbit Technologies - Computer Software - Medium

Charlotte, USA
Remote support ticket management Real-time client communication via chat Customer support management Ticketing and case management

TeamSupport helped Jackrabbit Technologies improve support team communication and ticket management. Before, agents struggled with email-based ticketing and lacked visibility... across shifts. With TeamSupport, agents now share ticket history, images, and videos easily. The chat feature lets clients reach support in real time, replacing inbound phone support. Ticket tagging and analytics reveal trends and areas for product improvement. The solution supports Jackrabbit’s fully remote team and growing client base.

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Software AG - Computer Software - Large

Darmstadt, Germany
Internal service desk management Self-service knowledge base for employees IT service management Employee productivity

Jira Service Management helped Software AG build over 40 service desks and cut response times to 24 hours. The company handled... 145,000 requests in 18 months and resolved 10% of tickets through self-service. Integration with Confluence enabled cross-team collaboration and a knowledge base. Customized workflows and automations improved productivity for IT and business teams. Software AG scaled its agent team by 50% in three months and gained better visibility into IT operations.

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Software AG - Computer Software - Large

Darmstadt, Germany
Internal service desk management Self-service knowledge base for employees IT service management Employee productivity

Jira Service Management helped Software AG build over 40 service desks and cut response times to 24 hours. The company handled... 145,000 requests in 18 months and resolved 10% of tickets through self-service. Integration with Confluence enabled cross-team collaboration and a knowledge base. Customized workflows and automations improved productivity for IT and business teams. Software AG scaled its agent team by 50% in three months and gained better visibility into IT operations.

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Fast-Growing Computer Software Company - Computer Software - Medium

Automated incident notification On-call scheduling and escalation Incident management IT operations

xMatters helped a fast-growing computer software company cut the time it takes to engage engineers. The company uses xMatters for... automated notifications, on-call scheduling, and workflow integration with ServiceNow. This led to faster ticket resolution and better service for clients. Automated callouts and customizable workflows improved efficiency. Clients now get timely updates on incidents, increasing satisfaction and awareness.

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Computer Software examples of Driving Business Value with Revenue Management

 

Cybereason - Computer Software - Large

Boston, USA
Procurement process automation ERP integration for purchasing Procurement management ERP integration

Cybereason automated its global procurement with Tipalti Procurement. The company unified purchasing across seven offices and over 800 employees. Manual... processes were replaced with a flexible, user-friendly system. Tipalti integrated seamlessly with NetSuite ERP. Cybereason gained better visibility and control over procurement. Fast onboarding enabled quick adoption worldwide.

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Limble Solutions Inc. - Computer Software - Medium

Lehi, USA
Financial reporting automation for SaaS Subscription pricing management Financial reporting Subscription management

Maxio helped Limble Solutions cut financial reporting time from a month to just a few days. Limble now has more... accurate reports and deeper insights into sales, deferred revenue, and churn. The Advanced Billing module made it easy to manage product catalog and pricing. Limble’s collections team saves time and reduces stress. The team is more confident when sharing financial data with investors.

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Celsys - Computer Software - Medium

Tokyo, Japan
International payment processing for digital goods Subscription management for creative software Payment processing Subscription management

Celsys used Stripe to fix payment issues for its Clip Studio Paint app. Before Stripe, Celsys lost sales due to... outages and lacked support for key currencies. After switching in 2022, Celsys saw zero payment errors and cut fraudulent chargebacks by 75%. Stripe Billing made it easier to manage subscriptions and support users in Japanese. Celsys now spends less time on system changes and plans to use more Stripe features for marketing.

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RealDefense - Computer Software - Medium

Los Angeles, USA
Complex billing management for SaaS Chargeback reduction for recurring payments Subscription billing Revenue recovery

Sticky. io helped RealDefense cut chargebacks by 52%. The platform enabled RealDefense to recover 35% of declined revenue and boost...gross revenue by 7.5%. RealDefense used flexible billing tools to manage complex billing models and improve customer retention. Chargeback alerts and smart dunning features reduced lost revenue. Robust analytics gave RealDefense better insight into affiliate marketing performance.

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Lookout - Computer Software - Medium

San Francisco, USA
Financial reporting automation Scenario modeling for budgeting Financial planning and analysis Budgeting and forecasting

Vena helped Lookout's finance team cut financial reporting time by 66%. Before Vena, the team struggled with manual spreadsheets and... slow monthly reporting. With Vena, they integrated NetSuite, Salesforce, and Workday for real-time data. Scenario modeling became faster and easier. The team now delivers reports in the first week of the month and supports leadership with timely insights. During COVID-19, they rebudgeted for a 20% expense cut in just one day using Vena.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Slidebean - Computer Software - Small

New York, USA
Subscription billing and payment management Checkout workflow automation Subscription management Payment processing

Chargebee helped Slidebean expand to over 30 countries by supporting both one-time and recurring payments. Slidebean switched from Stripe Billing... to Chargebee to offer more payment options, including PayPal, which increased annual revenue by $180,000. Chargebee automated Slidebean’s checkout workflow and ensured compliance with PCI-DSS and EU-GDPR. The integration with HubSpot improved customer support and subscription management. Slidebean’s developers now focus on product innovation instead of payment infrastructure.

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Computer Software Success stories in Driving ROI and Results using Collaboration and Productivity solutions

 

Zendesk - Computer Software - Large

San Francisco, USA
Remote access to development environments Onboarding automation for engineers Developer productivity Access management

Zendesk used ngrok to boost engineering productivity for 200 engineers across four global offices. The team eliminated proxy troubleshooting and... reduced onboarding time for new engineers to just 15 minutes. Zendesk expanded ngrok usage 20x, making it the standard for secure remote access in their development workflow. Engineers now spend more time building and less time on setup hassles. ngrok delivers reliable, low-latency performance for Zendesk’s distributed teams.

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Descript - Computer Software - Medium

San Francisco, USA
AI-powered workflow automation Lead enrichment and evaluation Workflow automation Sales and marketing automation

Descript built over 50 custom AI apps using Retool, automating hundreds of hours of manual work each week. The company saved... tens of thousands of dollars by creating in-house tools instead of buying third-party solutions. Retool enabled Descript to unify fragmented dashboards and streamline sales, marketing, and support operations. Custom workflows improved lead enrichment and AI evaluation, boosting efficiency without extra engineering resources. Descript now operates with the agility of a much larger company, scaling faster and solving complex problems quickly.

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Cargas Energy - Computer Software - Small

Lancaster, USA
UX workflow management for product teams QA process improvement for software releases UX collaboration Quality assurance

Zeplin helped Cargas Energy’s product team reduce QA bugs and improve UX alignment. The team struggled with confusion and stress... using Figma alone for design handoff. Zeplin became their single source of product truth, connecting requirements, flows, and designs. Developers gained clarity, and non-technical teammates found it easier to review work. The result was less confusion, better documentation, and fewer critical bugs before launch.

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Optimizely - Computer Software - Large

Stockholm, Sweden
Multilingual content management Marketing localization workflow integration Content localization Marketing automation

Optimizely used LanguageWire to improve multilingual content management. They faced challenges with inconsistent and manual translation processes across markets. LanguageWire’s... connector integrated with Optimizely’s CMS, streamlining localization and enabling post-edited machine translation. This solution increased efficiency, improved translation quality, and reduced time to market. Optimizely now manages translation projects with better oversight and consistent brand messaging.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Flexmonster - Computer Software - Small

License fulfillment process automation Workflow automation Compliance management

Comind. work helped Flexmonster document every step from sales inquiry to license delivery. The new process reduced sales cycle time...by 40%. License fulfillment now happens within minutes of payment. Every customer interaction is traceable, with verified context for customer success. Flexmonster staff can show documented evidence for each deal and handoff. The quality approach now supports operations and partner coordination.

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Autodesk - Computer Software - Large

San Rafael, USA
Continuous integration and delivery automation Compliance management for software releases Release management Compliance management

CloudBees CI helped Autodesk achieve daily software deployments. The company standardized on automated Jenkins pipelines for 4,000 engineers. This enabled... SOC 2 compliant continuous delivery and improved developer productivity by up to 10X. Teams now deploy multiple times per week with lead times as short as one hour. Developers and management gave positive feedback on the new CI/CD process.

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Reciprocity - Computer Software - Small

San Francisco, USA
Error monitoring for compliance software Application monitoring Customer support optimization

Sentry helps Reciprocity, a GRC software company, catch errors before they reach customers. The support team handles 50 to 100... tickets daily, with Sentry reducing time spent on troubleshooting. Sentry provides rich error context, so developers fix issues faster. This keeps application health strong and reduces customer churn. Sentry is now a key part of Reciprocity's workflow for error monitoring.

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Computer Software Clients Speak: The Impact of deploying Project Management solutions

 

Smart Communications - Computer Software - Small

London, UK
Resource management for professional services Project forecasting and staffing optimization Resource management Project delivery

Kantata helped Smart Communications improve resource management and project forecasting. The professional services team gained better visibility into demand and... resource availability. This led to reduced contractor use and higher project margins. Real-time dashboards made it easier to spot at-risk projects early. The company also improved cash flow and invoicing speed. Kantata enabled more strategic recruiting and consistent project delivery.

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Pigment - Computer Software - Small

Paris, France
Employee onboarding process improvement Bug ticketing and resolution management Onboarding automation Collaboration management

ClickUp helped Pigment increase onboarding efficiency by 88%. Pigment used ClickUp to centralize collaboration and streamline onboarding for its fast-growing... team. The company reduced bug fix cycle time by 83% and improved team communication efficiency by 20%. ClickUp's templates and automations made onboarding faster and easier. Pigment now has one platform for all teams to work together.

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Apex.AI - Computer Software - Small

Palo Alto, USA
Development process acceleration Audit preparation management Product development Compliance management

Apex. AI used Jama Connect to speed up their development process. The tool helped them finish projects faster. It made...their team more efficient. Audit preparation became easier. Apex.AI saw clear improvements in their workflow.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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ZingChart - Computer Software - Small

San Diego, USA
Product roadmapping and planning Team communication for product development Product management Collaboration

Aha! helped ZingChart fix their messy product roadmapping. Before, they used many tools and had trouble keeping everyone updated. With... Aha!, they put all product plans in one place. The team now tracks releases, features, and priorities together. Weekly meetings are more focused. ZingChart calls Aha! their single source of truth for product planning.

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Software AG - Computer Software - Large

Darmstadt, Germany
Internal service desk management Self-service knowledge base for employees IT service management Employee productivity

Jira Service Management helped Software AG build over 40 service desks and cut response times to 24 hours. The company handled... 145,000 requests in 18 months and resolved 10% of tickets through self-service. Integration with Confluence enabled cross-team collaboration and a knowledge base. Customized workflows and automations improved productivity for IT and business teams. Software AG scaled its agent team by 50% in three months and gained better visibility into IT operations.

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Comsense Inc. - Computer Software - Small

Toronto, Canada
Customer onboarding management Project progress reporting Customer onboarding Project management

Rocketlane helped Comsense Inc. improve onboarding efficiency and boost CSAT scores by 10%. Before Rocketlane, Comsense struggled with low customer... accountability and poor project visibility. Using Rocketlane’s customer portal, they gave clients full visibility into tasks and project progress. The team used detailed tracking and reporting to benchmark and speed up onboarding. Customers became more involved, and projects finished faster.

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FieldEdge by Xplor - Computer Software - Medium

Fort Myers, USA
Customer onboarding process automation Project milestone tracking and reporting Customer onboarding Project management

TaskRay helped FieldEdge by Xplor cut their go-live time by 40%. Before TaskRay, onboarding took 120 days and tracking progress... was manual. With TaskRay, go-live now takes 70-80 days. Implementation specialists doubled their account load from 12-15 to 25. Leadership gained clear visibility with dashboards and reporting. Customer satisfaction scores improved after switching to TaskRay.

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Sophos - Computer Software - Large

Abingdon, UK
Event planning and management Work request tracking for marketing Event planning Marketing operations

Sophos uses Asana to manage over 1,000 events each year. The corporate marketing team increased event request velocity and now... completes 1,600+ event requests every quarter. With Asana, they reduced SLA delivery time for event requests by 70%, from 10 to 3 business days. The team fulfills 50% more event requests while increasing headcount by only 5%. Asana helps Sophos ensure brand consistency and streamline event planning across global teams.

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Top Stories in Computer Software about adoption of Learning Management System software

 

Isah - Computer Software - Small

Tilburg, Netherlands
ERP training delivery automation Employee training Customer onboarding

Isah used Easy LMS to expand ERP training for its clients. The company replaced in-person sessions with flexible e-learning. This... saved 20 full training days per year and reduced the need for advisors. Clients now train anytime, anywhere, and knowledge transfer is more consistent. Isah offers all basic training for free, improving adoption and reducing support issues.

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Celonis - Computer Software - Large

Munich, Germany
External training program delivery Partner certification management Customer education Partner enablement

Celonis needed to train a fast-growing global audience. Their old LMS could not support external education at scale. They switched... to a new platform focused on engaging external learners. Celonis doubled their learners and reached 200 regions. Learner satisfaction rose above 80%. They certified over 49,000 partners.

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Wrike - Computer Software - Large

San Jose, USA
Customer education and onboarding Self-serve training for SaaS users Customer education User onboarding

Docebo LMS helped Wrike boost user activity by 102%. Wrike saw a 3x increase in conversion rates for pre-sales users... who completed LMS courses. The platform saved 11,247 training hours for Wrike's customer success team. Users gained a safe, self-serve environment to learn and experiment. Customer success managers now focus on advanced consulting instead of basic training.

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FreshBooks - Computer Software - Medium

Toronto, Canada
Learning management system rollout Employee skill mapping and compliance tracking Learning management Employee development

Learn Amp helped FreshBooks replace their old LMS with a new platform focused on skills and feedback. 88% of users... found Learn Amp easy to use. After two weeks, 80% of FreshBooks employees were active on the platform. Over 1,000 tasks were completed on time in the first month. User acceptance testing and real-time feedback shaped the rollout and improved engagement. The new system made compliance tracking, skill mapping, and manager reporting easier for everyone.

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Oracle - Computer Software - Very Large

Austin, USA
Sales content unification and distribution Personalized digital sales room creation Sales enablement Content management

Seismic helped Oracle unify its global sales teams under the "One Oracle" strategy. Oracle achieved an 83% adoption rate in... North America within 100 days. Sellers shared over 34,000 pieces of content using Seismic’s LiveSend feature. Oracle saw a 300% increase in digital sales rooms created in three months. Seismic enabled faster access to resources and more personalized customer engagement. The platform streamlined messaging and improved collaboration across sales, marketing, and enablement teams.

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NetSuite - Computer Software - Large

San Mateo, USA
Global employee training standardization CPE compliance management Employee training Compliance management

NetSuite needed a way to train employees worldwide on the same processes. Before Illumeo, their training was ad hoc and... inconsistent. Illumeo's Expertise Management platform gave them job-specific courses and global access. Employees and managers can assign and track training easily. The platform also helps staff meet CPE requirements. NetSuite saved time and money on training.

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FloQast - Computer Software - Medium

Los Angeles, USA
Customer health tracking and reporting NPS survey automation and management Customer success management Customer health monitoring

Gainsight helped FloQast improve client calls and track customer health. The team used Gainsight to centralize customer data and monitor... adoption. Gainsight dashboards and Timeline made it easy to document client interactions and set reminders. Automation features supported their NPS survey program. FloQast scaled customer success while keeping quality high. Gainsight enabled quick action on client risks and better alignment with customers.

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A leading cloud-based American software company - Computer Software - Very Large

USA
Administrator certification training Learning management Certification programs

ELB Learning helped a major American software company build a unified learning path for administrator certification. The company needed to... certify millions of administrators and organize diverse training materials. ELB Learning created a role-based curriculum, curated content, and built an intuitive, device-agnostic platform. Virtual labs gave users hands-on CRM experience. The solution increased certification enrollments and improved user engagement.

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Sofico - Computer Software - Medium

Ghent, Belgium
Employee and partner training management Customer onboarding and certification Learning management Customer training

Totara helped Sofico upgrade its learning platform for employees, customers, and partners. Sofico needed a modern look and better user... experience to support onboarding, compliance, and customer training. The new Totara platform featured a redesigned UI and improved accessibility. Users could find courses faster and enjoy a more engaging experience. Sofico now delivers continuous learning and development at scale.

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How Knowledge Management is Delivering ROI for Computer Software Leaders

 

Oracle - Computer Software - Very Large

Austin, USA
Sales content unification and distribution Personalized digital sales room creation Sales enablement Content management

Seismic helped Oracle unify its global sales teams under the "One Oracle" strategy. Oracle achieved an 83% adoption rate in... North America within 100 days. Sellers shared over 34,000 pieces of content using Seismic’s LiveSend feature. Oracle saw a 300% increase in digital sales rooms created in three months. Seismic enabled faster access to resources and more personalized customer engagement. The platform streamlined messaging and improved collaboration across sales, marketing, and enablement teams.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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FloQast - Computer Software - Medium

Los Angeles, USA
Customer health tracking and reporting NPS survey automation and management Customer success management Customer health monitoring

Gainsight helped FloQast improve client calls and track customer health. The team used Gainsight to centralize customer data and monitor... adoption. Gainsight dashboards and Timeline made it easy to document client interactions and set reminders. Automation features supported their NPS survey program. FloQast scaled customer success while keeping quality high. Gainsight enabled quick action on client risks and better alignment with customers.

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Descript - Computer Software - Medium

San Francisco, USA
Company culture management Knowledge management and sharing Knowledge management Employee engagement

Descript uses Notion as its core operating system to manage company culture and workflows. CEO Andrew Mason treats culture like... a product, building scalable systems for growth and knowledge sharing. Every employee has a personal Notion page for onboarding, development, and collaboration. Async feedback loops in Notion capture insights and preserve organizational memory. Minimalist database design reduces complexity and boosts adoption. Notion AI connects project notes, Slack discussions, and decisions, making knowledge instantly accessible.

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Invoice Simple - Computer Software - Small

Vancouver, Canada
Internal knowledge base management External document sharing with partners Knowledge management Collaboration

Invoice Simple used Nuclino to organize and share knowledge across teams. The company needed a better way to manage documents... than Google Drive. Nuclino's editor made it easy for staff to write and link documents. Sharing documents with external partners became simple and secure. Access control helped manage what contractors and freelancers could see.

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Software AG - Computer Software - Large

Darmstadt, Germany
Internal service desk management Self-service knowledge base for employees IT service management Employee productivity

Jira Service Management helped Software AG build over 40 service desks and cut response times to 24 hours. The company handled... 145,000 requests in 18 months and resolved 10% of tickets through self-service. Integration with Confluence enabled cross-team collaboration and a knowledge base. Customized workflows and automations improved productivity for IT and business teams. Software AG scaled its agent team by 50% in three months and gained better visibility into IT operations.

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Olive - Computer Software - Large

Columbus, USA
Employee onboarding process improvement Internal knowledge management Knowledge management Employee onboarding

Olive used Bloomfire to centralize knowledge and cut onboarding time by 50%. Employees now spend 75% less time searching for... information. Bloomfire’s search and Slack integration made it easy to find answers and share knowledge. The platform launched in just four weeks, supporting rapid company growth. Olive expanded Bloomfire from engineering to all divisions, helping remote teams stay connected.

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Measuring Marketing Data Intelligence Success in Computer Software Deployments

 

Global HCM Software Company - Computer Software - Very Large

Market intelligence automation Market intelligence Competitive analysis

Crayon helped a global human capital management software company save 32 hours per month on market research. The team replaced... manual processes with Crayon's real-time competitive intelligence platform. Stakeholders now access up-to-date data directly, improving decision-making speed. The company uses these insights to create better messaging and content campaigns. Crayon made the team more agile and efficient in a crowded market.

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PandaDoc - Computer Software - Medium

San Francisco, USA
Marketing analytics infrastructure modernization Marketing analytics Data privacy compliance

OWOX BI helped PandaDoc become 100% privacy compliant and ready for the Google Analytics Universal sunset. PandaDoc unified their analytics... data, saving tens of hours on manual reporting each month. The marketing team gained full trust in their data and improved visibility into campaign performance. OWOX BI enabled accurate attribution and sessionization, letting PandaDoc optimize marketing strategies and understand customer behavior. Real-time dashboards now support confident, data-driven decisions.

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Veracode - Computer Software - Medium

Burlington, USA
Pipeline building for marketing programs Content creation for case studies Demand generation Content marketing

Veracode used PeerSpot to support their marketing team. PeerSpot helped Veracode build pipeline for their programs. The platform also assisted... in creating case studies and developing content. Veracode valued PeerSpot's cross-functional collaboration. Other review sites did not offer the same level of support.

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Bentley Systems - Computer Software - Large

Exton, USA
Digital marketing reporting automation Agency handoff reporting continuity Marketing analytics Campaign reporting

Swydo helped Bentley Systems automate and streamline digital marketing reporting. The team faced issues with unstable, hard-to-use tools before switching.... Swydo provided stable integrations and easy report automation. This saved time and reduced manual work for the marketing team. Swydo also enabled seamless reporting during agency transitions, ensuring no data was lost. Weekly automated reports improved campaign tracking and cost efficiency.

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Microsoft - Computer Software - Very Large

Redmond, USA
AI-powered partner activation Sales intelligence Partner engagement

Microsoft used Enlyft to improve sales and partner activation with AI-powered tools. The case study highlights how Enlyft's platform supports... sales intelligence and partner engagement. It focuses on future sales strategies and leveraging AI for better results. The content emphasizes the partnership between Microsoft and Enlyft in driving sales innovation.

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Perforce - Computer Software - Large

Minneapolis, USA
Website journey personalization Account-based marketing optimization Customer engagement Website conversion optimization

Perforce used Trendemon to personalize website journeys and boost conversions. The team needed a solution that integrated with their tech... stack and was easy to use. Trendemon enabled effortless personalization and journey orchestration. Within two months, Perforce saw a 300% increase in journeys accelerated by Trendemon. The platform helped track conversion rate uplift, engagement uplift, and pipeline acceleration.

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SalesRabbit - Computer Software - Small

Lehi, USA
AI-powered sales prospect scoring Sales enablement Predictive analytics

SalesRabbit used Faraday to add AI to their DataGrid solution. Their field sales teams needed better context and predictions for... household data. Faraday’s API and data set let them add custom predictive datapoints fast. SalesRabbit launched DataGrid AI with a likelihood-to-convert feature in days, not years. Sales teams now see which prospects are most likely to convert, improving efficiency.

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A global enterprise software company - Computer Software - Very Large

Lead data management optimization Sales lead qualification improvement Lead management Sales analytics

MSIGHTS helped a global enterprise software company save $9. 8 million by improving data quality. The company also saved $4.8...million through better sales targeting and $480K by increasing operational efficiency. MSIGHTS enabled faster access to marketing data, saving $926K and accelerating response times by 76%. Every $1 spent with MSIGHTS saved $6.30 on media, maximizing ROI and helping the sales team focus on high-potential leads.

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Computer Software Clients Speak: The Impact of deploying Customer Feedback Management solutions

 

Storyblok - Computer Software - Medium

Linz, Austria
User emotion measurement for product validation Qualitative research for marketing messaging Customer experience measurement Product feedback and validation

Storyblok wanted to prove its platform sparks joy for users. Sago and IVP Research Labs used facial coding and qualitative... interviews to measure user emotions. 83% of participants felt joy using Storyblok. 55% enjoyed updating content, and 60% felt joy using AI features. The research gave Storyblok proof for its sales and marketing and insights for future growth.

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Autodesk - Computer Software - Very Large

San Francisco, USA
User research community management Internal research process enablement Customer feedback management Product development

Autodesk used the Alida platform to grow its Autodesk Research Community. The Research Ops team improved the speed and quality... of user feedback. They created a DIY toolkit to help internal teams run research projects. This made it easier to collect feedback from a diverse group of users. As a result, Autodesk now makes business decisions based on real customer insights. The company also increased engagement with its community members.

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Vector Networks - Computer Software - Small

Atlanta, USA
Customer feedback collection Customer journey analysis Customer experience Product feedback

SurveySparrow helped Vector Networks boost survey response rates. The company used SurveySparrow's conversational surveys and email embeds to collect feedback... at every customer touchpoint. This made it easy to track customer perceptions and product feedback. Vector Networks quickly identified what customers liked and used the data to plan product maps and marketing. The process became faster and more accurate, improving customer experience insights.

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Vector Networks - Computer Software - Small

Atlanta, USA
Customer feedback collection Customer journey analysis Customer experience Product feedback

SurveySparrow helped Vector Networks boost survey response rates. The company used SurveySparrow's conversational surveys and email embeds to collect feedback... at every customer touchpoint. This made it easy to track customer perceptions and product feedback. Vector Networks quickly identified what customers liked and used the data to plan product maps and marketing. The process became faster and more accurate, improving customer experience insights.

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Vector Networks - Computer Software - Small

Atlanta, USA
Customer feedback collection Customer journey analysis Customer experience Product feedback

SurveySparrow helped Vector Networks boost survey response rates. The company used SurveySparrow's conversational surveys and email embeds to collect feedback... at every customer touchpoint. This made it easy to track customer perceptions and product feedback. Vector Networks quickly identified what customers liked and used the data to plan product maps and marketing. The process became faster and more accurate, improving customer experience insights.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Swiftpage - Computer Software - Medium

Newcastle, UK
Customer satisfaction measurement Contract renewal optimization Customer feedback management Customer retention

Swiftpage used CustomerSure to improve customer satisfaction and boost contract renewals. They needed reliable, daily survey data to measure service... quality. CustomerSure made setup easy and enabled monthly reporting across the business. Swiftpage achieved over 95% CSAT in Europe. The feedback helped them reward staff and identify areas for service improvement.

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Strapi - Computer Software - Small

Paris, France
Community feedback management Sales enablement for feature requests Customer engagement Product feedback management

Strapi used Canny to improve community feedback and double their user interactions. Before Canny, Strapi struggled to manage feedback and... lacked context for feature requests. With Canny, the team gained a public roadmap, better integrations, and a simple interface. Product managers, sales, and support teams all use Canny daily. Strapi saw a 100% increase in comments and higher customer satisfaction. The discovery process became faster and more cost-effective.

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Measuring Public Relations Success in Computer Software Deployments

 

BairesDev - Computer Software - Large

San Francisco, USA
Media monitoring for PR strategy Brand reputation management Media monitoring Brand management

Agility PR Solutions helped BairesDev improve its PR strategy with advanced media monitoring. BairesDev used Agility to track media coverage,... monitor public perception, and analyze industry trends. Real-time alerts and detailed reporting enabled BairesDev to identify key audiences and manage brand reputation. The platform's user-friendly design allowed quick adoption by the team. BairesDev now makes data-driven decisions and evaluates PR performance regularly.

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Adobe - Computer Software - Very Large

San Jose, USA
Media monitoring consolidation PR performance measurement and analysis Media monitoring Marketing analytics

Adobe used Cision to improve PR efficiency and ROI. They consolidated media monitoring to Cision, which captured 82% of all... content. Adobe cut research reports by 25% and reduced agency hours and costs by 67%. The new approach focused on quality coverage and C-suite engagement. This led to better marketing decisions and improved return on investment.

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Adobe - Computer Software - Very Large

San Jose, USA
Media monitoring consolidation PR performance measurement and analysis Media monitoring Marketing analytics

Adobe used Cision to improve PR efficiency and ROI. They consolidated media monitoring to Cision, which captured 82% of all... content. Adobe cut research reports by 25% and reduced agency hours and costs by 67%. The new approach focused on quality coverage and C-suite engagement. This led to better marketing decisions and improved return on investment.

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Adobe - Computer Software - Very Large

San Jose, USA
Media monitoring consolidation PR performance measurement and analysis Media monitoring Marketing analytics

Adobe used Cision to improve PR efficiency and ROI. They consolidated media monitoring to Cision, which captured 82% of all... content. Adobe cut research reports by 25% and reduced agency hours and costs by 67%. The new approach focused on quality coverage and C-suite engagement. This led to better marketing decisions and improved return on investment.

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Adobe - Computer Software - Very Large

San Jose, USA
Media monitoring consolidation PR performance measurement and analysis Media monitoring Marketing analytics

Adobe used Cision to improve PR efficiency and ROI. They consolidated media monitoring to Cision, which captured 82% of all... content. Adobe cut research reports by 25% and reduced agency hours and costs by 67%. The new approach focused on quality coverage and C-suite engagement. This led to better marketing decisions and improved return on investment.

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Adobe - Computer Software - Very Large

San Jose, USA
Media monitoring consolidation PR performance measurement and analysis Media monitoring Marketing analytics

Adobe used Cision to improve PR efficiency and ROI. They consolidated media monitoring to Cision, which captured 82% of all... content. Adobe cut research reports by 25% and reduced agency hours and costs by 67%. The new approach focused on quality coverage and C-suite engagement. This led to better marketing decisions and improved return on investment.

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Pipedrive - Computer Software - Medium

New York, USA
SEO-driven PR outreach for lead generation Content marketing SEO management

Pipedrive wanted to drive ongoing traffic from PR, not just short spikes. They used JustReachOut to target the high-volume keyword... "sales management" with a focused PR and SEO strategy. The team created content and secured backlinks from top publications like Inc. and LinkedIn Sales Blog. Within four months, Pipedrive ranked #1 on Google for the keyword, surpassing Wikipedia. This single article now brings in hundreds of leads every few weeks, showing the lasting impact of combining PR with SEO.

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Top Stories in Computer Software about adoption of Talent Management software

 

Orbus Software - Computer Software - Small

London, UK
Self-directed learning for software onboarding On-demand certification for customers Employee training Customer education

Orbus Software used HowNow to cut training time from 2 days to just 2. 5 hours. They built a self-service,...on-demand certification for both employees and customers. Internal experts created microlearning resources based on real user needs. Knowledge checks and gamification kept learners engaged. Orbus saved 11.5 hours per training, totaling 816 hours saved across 71 people.

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Alfresco - Computer Software - Medium

Wellesley, USA
Employee engagement improvement Performance feedback and recognition Employee engagement Performance management

Reflektive helped Alfresco triple employee engagement in two years. Alfresco switched to Reflektive after a low 30% engagement score with... their old platform. The company used Reflektive for performance reviews, recognition, and employee development. Managers and employees liked the easy-to-use analytics and feedback tools. Engagement scores rose to 90% with 89% survey participation. Alfresco saw a stronger feedback culture and more recognition across teams.

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Upstream Works - Computer Software - Small

Vaughan, Canada
Customer and partner training delivery Training content management Customer training Content management

Upstream Works used LearnUpon LMS to replace email-based training. The company needed a better way to deliver and track training... for customers and partners. LearnUpon provided a central online space for all training materials. The easy-to-use platform improved user engagement and made it simple to update content. Upstream Works saw more product upgrades and better product adoption. The support team at LearnUpon helped them quickly resolve questions.

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Workato - Computer Software - Medium

Mountain View, USA
Employee engagement survey management Anonymous feedback collection for HR Employee engagement HR feedback management

Workato used Leapsome to improve employee engagement during rapid growth. The team needed a flexible survey tool for anonymous feedback... and custom questions. Leapsome offered adaptable survey features, strong customer support, and integration with HR systems. Workato now gathers valuable feedback, supports employees through change, and plans to expand use of Leapsome modules. The partnership helped maintain morale and identify trends in employee sentiment.

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Pendo - Computer Software - Medium

Raleigh, USA
Manager onboarding at scale Employee retention improvement Employee retention Manager enablement

Pendo used 15Five to reduce employee turnover by 21%. The company onboarded 163 managers with the platform. 15Five helped Pendo... improve retention and support new leaders. The solution focused on performance management and engagement. Pendo saw measurable results in manager onboarding and employee retention.

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ClickLearn - Computer Software - Small

Copenhagen, Denmark
Account-based marketing targeting Campaign attribution and analytics Account-based marketing Marketing analytics

ClickLearn used LinkedIn and HubSpot to improve their marketing. They needed to target the right companies and prove the value... of their campaigns. LinkedIn’s targeting and Sales Navigator helped them reach key decision-makers. Automated syncing and tracking between HubSpot and LinkedIn gave them real-time audience updates and better analytics. ClickLearn saw a 400% increase in conversions and a 240% ROI from this strategy.

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Payapps Limited - Computer Software - Large

Melbourne, Australia
HR process automation Payroll management integration HR management Employee onboarding

Payapps used HiBob to automate HR processes and replace manual tools. They streamlined onboarding, performance management, and payroll with Bob.... Onboarding tasks are now automated, saving hours each month. Payroll Hub and Xero integration cut payroll admin by a full day monthly. The team consolidated employee goals and improved feedback cycles. Employees report a better onboarding experience and smoother HR operations.

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Computer Software examples of Driving Business Value with Event Management

 

Bullhorn - Computer Software - Large

Boston, USA
Event attendee journey tracking Sales follow-up enablement Event data collection Sales enablement

Validar helped Bullhorn deliver a seamless attendee experience at Engage London 2024. Bullhorn used Validar for onsite registration, badge printing,... and attendee tracking, all integrated with Swoogo and Salesforce. Sales teams received attendee and session data in under 48 hours, their fastest ever. This enabled personalized sales follow-up and clear tracking of event-driven pipeline revenue. Bullhorn can now measure the ROI of their event marketing efforts more effectively.

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Piano - Computer Software - Medium

New York, USA
Hybrid event management Event registration and attendee engagement Event management Customer engagement

Piano used Bizzabo to run its first in-person customer conference after the pandemic. The marketing team needed to replace multiple... event tech tools with one platform for both virtual and in-person events. Bizzabo simplified event management, making registration, communications, and organization seamless. The team hit its registration goals and received positive feedback from attendees. Bizzabo’s localization, integrations, and mobile app features helped Piano deliver a flexible, branded event experience.

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Atlassian - Computer Software - Large

Sydney, Australia
Event management and optimization Personalized attendee engagement Event management Customer engagement

Atlassian uses Swoogo to manage over 500 events and webinars each year. The team leverages attendee data and personalization to... boost engagement and build a strong community. Swoogo helps Atlassian deliver tailored content and streamline registration, making it easy for attendees to return. The platform enables quick event setup and supports hundreds of ad-hoc requests. With Swoogo, Atlassian creates repeatable, data-driven experiences that keep people coming back.

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Trend Micro - Computer Software - Large

Tokyo, Japan
Virtual conference hosting for technology events Multi-track event management Event management Customer engagement

vFairs helped Trend Micro move their annual CLOUDSEC conference online in 2020. The virtual event drew over 21,000 registrations and... 8,200 unique logins, nearly tripling past attendance. vFairs provided a customizable platform with multi-language support, on-demand webinars, and networking lounges. Trend Micro hosted 255 content sessions over three days. The event ran smoothly and received positive feedback from attendees and sponsors.

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Thryv - Computer Software - Large

Dallas, USA
Internal sales event management Attendee engagement for incentive trips Event management Employee engagement

Accelevents helped Thryv transform its internal sales events for a 700-person team. Thryv used Accelevents for seamless online registration, a... branded mobile app, and double-sided badge printing. The platform enabled easy attendee tracking and strong brand engagement at their annual sales incentive trip. Thryv valued Accelevents' no-code customizations and responsive support team. The result was a more innovative, flexible, and engaging event experience.

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Thryv - Computer Software - Large

Dallas, USA
Internal sales event management Attendee engagement for incentive trips Event management Employee engagement

Accelevents helped Thryv transform its internal sales events for a 700-person team. Thryv used Accelevents for seamless online registration, a... branded mobile app, and double-sided badge printing. The platform enabled easy attendee tracking and strong brand engagement at their annual sales incentive trip. Thryv valued Accelevents' no-code customizations and responsive support team. The result was a more innovative, flexible, and engaging event experience.

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Databricks - Computer Software - Large

San Francisco, USA
Hybrid event attendee engagement Event information delivery Event management Attendee engagement

Databricks used Stova's event platform for their 2022 company kickoff. The hybrid event connected onsite and virtual attendees. Over 3,000... people downloaded the event app. More than 800 joined the app scavenger hunt. The app provided maps, agendas, safety info, and networking tools. It helped keep a tech-savvy audience engaged and informed.

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Measuring Business Intelligence Success in Computer Software Deployments

 

Eagle Point Software Corporation - Computer Software - Small

Dubuque, USA
Centralized data integration for reporting Data integration Reporting and analytics

Hevo helped Eagle Point Software Corporation boost data accuracy and efficiency by 60%. The company unified 50 million events monthly... with zero data loss or delay. Before Hevo, Eagle Point struggled with ad-hoc data flows and poor data quality. Hevo enabled seamless integration of Salesforce, Gainsight, SaaSOptics, and in-house software into a centralized MS SQL Server. Business teams now use accurate, up-to-date data for reporting and decision making.

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NVIDIA - Computer Hardware - Very Large

Santa Clara, USA
5G network planning and optimization Private wireless network deployment Network design and simulation Wireless infrastructure

Altair's 5G wireless network solution helped NVIDIA design a private 5G network for its 750,000 sq. ft. Voyager building. Using... Altair's simulation and optimization tools, NVIDIA sized up its 5G network 10 times faster than with physical testing. The solution eliminated the need for costly network equipment and reduced time and costs. NVIDIA achieved optimal radio unit placement and improved throughput for multi-access edge computing applications. The platform enabled quick design iterations and minimized co-channel interference.

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NVIDIA - Computer Hardware - Very Large

Santa Clara, USA
5G network planning and optimization Private wireless network deployment Network design and simulation Wireless infrastructure

Altair's 5G wireless network solution helped NVIDIA design a private 5G network for its 750,000 sq. ft. Voyager building. Using... Altair's simulation and optimization tools, NVIDIA sized up its 5G network 10 times faster than with physical testing. The solution eliminated the need for costly network equipment and reduced time and costs. NVIDIA achieved optimal radio unit placement and improved throughput for multi-access edge computing applications. The platform enabled quick design iterations and minimized co-channel interference.

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LMN - Computer Software - Medium

Markham, Canada
Embedded analytics for SaaS customers Customer analytics SaaS platform enablement

LMN used GoodData to give landscape companies real-time analytics. Before, LMN customers only saw static reports and risked overloading servers.... GoodData's cloud-based, multi-tenant solution let LMN offer filterable dashboards and flexible access controls. LMN embedded branded analytics into their software, helping customers track business health and make better decisions. Over 3,000 landscape companies now use LMN's software with advanced analytics every week.

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SafeSend AS - Computer Software - Small

Oslo, Norway
Email data loss prevention Text extraction from documents Data loss prevention Document processing

DevExpress WinForms controls and Document Server helped SafeSend AS build key features for their email DLP solution. SafeSend used LabelControl... to link users to security policies and Document Server to extract text from Word, Excel, and PDF files. This enabled fast scanning of emails and attachments for sensitive data. DevExpress reduced development time and made advanced features possible. SafeSend praised DevExpress for quality, support, and ease of integration.

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Microsoft - Computer Software - Very Large

Redmond, USA
Supply chain management optimization Inventory reduction and scenario testing Supply chain optimization Inventory management

AnyLogic simulation helped Microsoft overhaul its global supply chain. Microsoft managed over 30,000 products and faced rising complexity and inefficiencies.... Goldratt Research Labs designed a Theory of Constraints-based solution, implemented in SAP and validated with AnyLogic. The project cut global inventory by $250 million and reduced markdowns and obsolescence by over $100 million. Customer service levels rose by more than 5% in under 9 months.

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NextMinute - Computer Software - Small

Auckland, New Zealand
Website localization for regional audiences Access restriction for security Website localization Cybersecurity

NextMinute used Geo Targetly to solve localization and security challenges for its job management software. The company needed to deliver... region-specific content on a single .com domain without costly platform upgrades. Geo Targetly's Geo Redirect feature sent users to the right regional subdirectory, while Geo Block restricted access from non-target markets. This improved user engagement, reduced spam sign-ups, and strengthened security. NextMinute achieved cost-effective localization and reliable performance across multiple regions.

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How Sales Intelligence is Delivering ROI for Computer Software Leaders

 

RFPIO - Computer Software - Medium

Beaverton, USA
Outbound pipeline generation for sales Sales and marketing alignment Lead generation Sales enablement

UserGems helped RFPIO triple its outbound sales performance in just one quarter. The business development team used UserGems’ automated pipeline... generation playbooks to improve outbound sales and team productivity. Training and support from UserGems enabled RFPIO to align sales and marketing and promote two SDRs. RFPIO saw a 500% increase in North American outbound and a 350% increase in EMEA and APAC. Half of the new outbound leads came from UserGems, driving strong growth.

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UserEvidence - Computer Software - Small

Jackson, USA
Cold calling contact data enrichment CRM contact export and integration Sales prospecting Lead data enrichment

Cognism helped UserEvidence boost its cold calling pipeline by 33% in just three months. The sales team saved about 10... hours per week on sourcing contacts. SDRs generated an average of 10 new opportunities each, up from 7.6 before. Cognism's accurate contact data and seamless HubSpot integration improved connect rates and team morale. Onboarding was fast, with the team using Cognism within a day.

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Avast - Computer Software - Large

Prague, Czech Republic
Privacy policy analysis automation Data extraction and enrichment Privacy and compliance

Avast wanted to create a universal privacy score for websites but lacked scalable data on privacy policies. They partnered with... Diffbot to automate web-scale extraction and classification of privacy policies. Diffbot used its extraction API and Knowledge Graph to quickly build a production-grade privacy policy analysis tool. The solution achieved 93.4% precision and 100% recall, and was integrated into Avast's pipeline in just 4 weeks. This enabled Avast to enhance its privacy scoring models and educate users about online privacy.

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ClickLearn - Computer Software - Small

Copenhagen, Denmark
Account-based marketing targeting Campaign attribution and analytics Account-based marketing Marketing analytics

ClickLearn used LinkedIn and HubSpot to improve their marketing. They needed to target the right companies and prove the value... of their campaigns. LinkedIn’s targeting and Sales Navigator helped them reach key decision-makers. Automated syncing and tracking between HubSpot and LinkedIn gave them real-time audience updates and better analytics. ClickLearn saw a 400% increase in conversions and a 240% ROI from this strategy.

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RecRight - Computer Software - Small

Helsinki, Finland
Sales prospecting automation Lead qualification for SaaS sales Sales prospecting Lead generation

Vainu helped RecRight cut prospecting time by 67%. The sales team booked 27% more meetings after using Vainu's sales prospecting... platform. RecRight used Vainu to identify companies with many open positions and filter out current customers. The integration with Pipedrive CRM made targeting easier. RecRight also saw 36% revenue growth after adopting Vainu.

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Intuit - Computer Software - Very Large

Mountain View, USA
Workforce planning and location analysis Diversity and inclusion measurement Workforce management Diversity and inclusion

Draup helped Intuit improve workforce planning and diversity hiring. Intuit used Draup’s location intelligence to analyze talent in 30+ countries.... The platform provided data on talent availability, cost, and diversity. Intuit made faster, data-driven decisions for hiring and expansion. The company increased representation at executive and organizational levels. Draup’s insights supported long-term workforce growth and readiness.

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HR Software Company - Computer Software - Large

Personalized outbound email automation Dormant lead activation at scale Sales engagement Lead management

Autobound helped an enterprise HR software company send 20,000 personalized emails daily. The company activated over 500,000 dormant leads using... automated, persona-matched outreach. SDRs increased their activity output by 20-40% per rep. Onboarding time for new reps dropped from 3-4 months to under 30 days. The company saved over $500,000 annually compared to building an in-house solution. Email volume grew 10x without hiring more staff.

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Top Stories in Computer Software about adoption of Sales Engagement software

 

Carbon Black - Computer Software - Large

Waltham, USA
Sales forecasting accuracy improvement Pipeline visibility for executive focus Sales forecasting Pipeline management

Clari helped Carbon Black reach 95% forecast accuracy before their IPO. The company struggled with scattered sales processes and unpredictable... revenue. Clari enabled a consistent sales methodology and real-time deal inspection. Executives gained visibility to focus on top deals. Carbon Black achieved 19% year-over-year revenue growth and maintained accurate, confident revenue predictions.

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Insightly - Computer Software - Medium

San Francisco, USA
Upsell pipeline generation for customer success Automated business review scheduling Customer engagement Sales pipeline management

Mixmax helped Insightly increase their upsell pipeline from $100k to nearly $1 million per quarter. The customer success team used... Mixmax to restrict meeting requests and boost quality meetings. They booked 4x more quarterly business reviews in two quarters. Personalized email sequences and templates saved time and improved engagement. Insightly collected more customer feedback and aligned better with client needs.

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Vena Solutions - Computer Software - Medium

Toronto, Canada
Outbound sales prospecting automation Sales outreach Lead generation

Vena Solutions used MonsterConnect to boost early-stage sales outreach. The team had no marketing department and few business development reps.... MonsterConnect helped them reach more prospects by automating cold calling and bypassing gatekeepers. This led to faster growth and a large portion of their first 50 clients. MonsterConnect contributed to Vena Solutions reaching $6 million in revenue.

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Confidential SaaS Company - Computer Software - Medium

Sales pipeline acceleration Sales rep productivity improvement Sales automation Lead generation

ConnectAndSell helped a fast-growing SaaS company boost sales without hiring more staff. The platform automated dialing and voicemail, letting reps... focus on real conversations. Sales reps made 10x more connections per day. Pipeline value grew by 50% in three months. The company scaled sales efficiently and saved on hiring costs.

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Confidential SaaS Company - Computer Software - Medium

Sales pipeline acceleration Sales rep productivity improvement Sales automation Lead generation

ConnectAndSell helped a fast-growing SaaS company boost sales without hiring more staff. The platform automated dialing and voicemail, letting reps... focus on real conversations. Sales reps made 10x more connections per day. Pipeline value grew by 50% in three months. The company scaled sales efficiently and saved on hiring costs.

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Apideck - Computer Software - Small

Ghent, Belgium
Outbound sales automation Sales engagement analytics Sales automation Sales analytics

Reply. io helped Apideck boost outbound sales with automation and AI-driven personalization. The team saw a 90% open rate and...up to 28% response rate on campaigns. Manual tasks like lead management and follow-ups dropped, letting sales focus on closing deals. Integration with Apideck's CRM and analytics improved sales consistency and insights. Reply.io became a core part of Apideck's scalable sales strategy.

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Canopy - Computer Software - Medium

Lehi, USA
Sales call workflow automation Lead response acceleration Sales engagement Lead management

Canopy used the Kixie and HubSpot integration to speed up their sales process. They cut their time to first call... from 35 minutes to just 9 minutes. Their conversion rate went up by 3%. Sales reps now make over 150 calls a day using click-to-dial and local presence features. The team found Kixie’s support helpful and easy to reach. These changes helped Canopy connect with more leads and close more deals.

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Computer Software Clients Speak: The Impact of deploying CRM solutions

 

Ivalua - Computer Software - Large

Paris, France
Technical support management Multichannel customer service Customer support Contact center management

Ivalua improved its technical support management with Eloquant. The project enabled multichannel support and international call routing. Ivalua now offers... 24/7 optimized support. Real-time activity monitoring helps manage operations. Over 300 large companies trust Ivalua. The company achieved a 98% customer retention rate.

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Scratchpad - Computer Software - Small

San Francisco, USA
Centralized customer communication management Internal workflow automation for support teams Customer support operations Team collaboration

Front helped Scratchpad centralize all customer communications and internal workflows. The team moved from Gmail to Front to improve collaboration,... visibility, and response speed. With Front, Scratchpad manages multiple inboxes, automates workflows, and uses shared drafts for real-time teamwork. The Salesforce integration ensures all emails are logged and visible across teams. Scratchpad now achieves a 100% CSAT and averages 40-minute response times, delivering fast, consistent service.

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Vitec Fastighet - Computer Software - Small

Umeå, Sweden
Customer service request management Self-service support portal Customer support automation Customer engagement

SuperOffice CRM and Customer Engagement Platform helped Vitec Fastighet cut customer service response times from 4 days to 24 hours. The company unified... customer data and improved collaboration across departments. Customers now use a web portal for support, reducing email volume and boosting satisfaction. The support team handles 20,000 requests a year with just 20 agents. Vitec saw fewer complaints and more positive feedback after the change.

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kPoint Technologies - Computer Software - Small

Pune, India
Sales pipeline management and tracking Team collaboration on customer data Sales management Collaboration

Vtiger CRM helped kPoint Technologies manage customer data and sales activities. The company needed a better way to track its... sales pipeline and documents. Vtiger CRM made it easy to centralize information and improve team collaboration. Sales and marketing teams now use one system for all customer interactions. Custom fields and workflows fit kPoint’s business needs. This led to higher productivity and better teamwork.

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kPoint Technologies - Computer Software - Small

Pune, India
Sales pipeline management and tracking Team collaboration on customer data Sales management Collaboration

Vtiger CRM helped kPoint Technologies manage customer data and sales activities. The company needed a better way to track its... sales pipeline and documents. Vtiger CRM made it easy to centralize information and improve team collaboration. Sales and marketing teams now use one system for all customer interactions. Custom fields and workflows fit kPoint’s business needs. This led to higher productivity and better teamwork.

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Printavo - Computer Software - Small

Chicago, USA
Lead qualification and management Customer success tracking Sales pipeline management Customer relationship management

Printavo switched from Excel to Close to manage leads and sales. The team needed a simple, affordable CRM to help... them scale. Close made it easy to organize leads, qualify prospects, and close deals. Printavo used Close for both sales and customer success. After switching, Printavo doubled revenue every year. The CRM helped them grow while keeping costs low.

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CROSStrax - Computer Software - Small

USA
Marketing workflow automation for SaaS CRM and lead nurturing for small business Marketing automation Customer relationship management

BenchmarkONE helped CROSStrax improve marketing workflow automation. The president found BenchmarkONE easier to use and more affordable than HubSpot. After... trying other platforms, he returned to BenchmarkONE for its CRM, lead nurturing, and email marketing features. He praised the customer service and seamless integration with WordPress. BenchmarkONE made managing sales and marketing simpler for CROSStrax.

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Measuring Email Marketing Success in Computer Software Deployments

 

Bluebeam - Computer Software - Large

Pasadena, USA
Email template management automation Transactional email localization Email management Localization

Bluebeam used Dyspatch to solve their email management bottleneck. Before, every email update needed a developer. Now, over 20 non-technical... team members manage templates on their own. Dyspatch enabled localization in 12 languages and freed engineers for other work. Product teams now control email communications, improving speed and global reach. Bluebeam delivers seamless, localized user experiences worldwide.

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Outreach - Computer Software - Medium

Seattle, USA
Event ticket sales promotion Email branding management Event marketing Brand management

Opensense helped Outreach boost event ticket sales by 10% using email signature banners. The Outreach demand generation team needed to... grow ticket sales for their Unleash conference and improve email branding. Opensense integrated quickly with Outreach’s sales engagement platform, allowing fast rollout of branded signatures. The solution became one of Outreach’s highest ROI marketing channels. Internal teams praised the professional look and seamless integration.

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Sage Intacct - Computer Software - Very Large

San Jose, USA
Automated case assignment for support Load balancing for support teams Customer support automation Workforce management

Q-assign by Ortoo helped Sage Intacct handle over 40,000 support cases a year. The team replaced manual triage with automated,... skill-based case assignment in Salesforce. This change saved at least one full-time role and improved time to resolve issues by 100%. Case deflection improved by 55%. Load balancing and automated alerts ensured no cases were missed and agents were not overloaded. Customer satisfaction increased with faster, more accurate responses.

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A SaaS company with ABM platform - Computer Software - Medium

Email campaign creation automation Email marketing Marketing automation

Stensul helped a SaaS company with an ABM platform cut email creation time from 20 hours to just 30 minutes per email. The marketing team... increased email output by 5x without hiring more staff. Stensul's drag-and-drop platform let in-house marketers build on-brand emails without HTML or outside help. The company reallocated budget from consultants to other marketing programs. Email became a reliable, scalable channel for their campaigns.

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Buzz - Computer Software - Small

Toronto, Canada
Branded email signature management Email banner marketing campaigns Brand management Customer engagement

Rocketseed helped Buzz unify their brand identity across all employee emails. The new branded email signatures and interactive banners drove... engagement rates between 40% and 51%. Buzz used Rocketseed to add clickable links to their website and social media. The solution gave Buzz central control over signatures and enabled targeted marketing campaigns. Employees now have professional, consistent signatures that boost brand recognition.

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Aternity - Computer Software - Large

Boston, USA
Email campaign management for lead generation Closed-loop marketing analytics Lead generation Marketing analytics

Aternity used Pinpointe to boost its email marketing and support closed-loop marketing goals. The company needed to send and track... up to 200,000 emails per month to prospects. Pinpointe helped Aternity increase its qualified lead funnel by 20–25% each quarter. The solution allowed for better campaign tracking and more efficient use of Eloqua and Salesforce. Aternity reached more prospects and improved campaign analysis with Pinpointe's reporting tools.

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Tower - Computer Software - Small

Germany
Onboarding email automation Lead generation and nurturing Customer engagement Email marketing

Tower used ActiveCampaign to automate onboarding and customer engagement. They created a 10-day onboarding email sequence with a 50% open... rate. Tower grew their email list by 150,000 subscribers using targeted lead magnets. Switching to ActiveCampaign’s email designer led to a 4x increase in newsletter click-through rates. Centralized CRM and segmentation helped Tower run more targeted campaigns and improve retention.

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Measuring Social Media Marketing Success in Computer Software Deployments

 

Integrify - Computer Software - Small

Chicago, USA
Content curation for social channels Content ideation for marketing Content marketing Social media management

BuzzSumo Pro helped Integrify cut content curation time from one hour to just 15 minutes a day. The marketing team... uses saved searches and trending topics to find relevant posts fast. BuzzSumo also gives new content ideas, helping writers avoid idea droughts. Integrify dropped other tools, saving money and making the process simpler. The team now manages everything from one dashboard.

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Planview - Computer Software - Medium

Austin, USA
B2B social media management Employee advocacy program management Social media marketing Employee advocacy

Oktopost helped Planview unify its social media management and employee advocacy. Planview replaced multiple disconnected tools with Oktopost’s all-in-one platform.... This let them track key metrics and manage campaigns from one place. Planview saw a 61% increase in posting volume and a 75% growth in click-through rates. Most importantly, they achieved a 22% increase in leads from social media.

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Cambridge Intelligence - Computer Software - Small

Cambridge, UK
Social media monitoring for feedback Competitor tracking and analysis Social media monitoring Competitive intelligence

Mention helps Cambridge Intelligence monitor social media and track competitors. The team uses Mention to listen for feedback and industry... trends. This helps them improve their product and stay ahead of competitors. Mention is simple to set up and easy to maintain. The tool supports a smarter marketing strategy for this data visualization startup.

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Microsoft - Computer Software - Very Large

Redmond, USA
Online community support for product users Customer engagement through peer-to-peer forums Customer engagement Community management

Microsoft used Khoros to build online communities for Power BI, Power Apps, and Microsoft Flow. Community activity grew by 600%... while support headcount stayed flat. Microsoft saved over $1 million each month in support costs. 90% of questions received a response within 48 hours. 75% of community content now comes from members, making it self-sustaining. Customer satisfaction and engagement increased across all communities.

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Microsoft - Computer Software - Very Large

Redmond, USA
Online community support for product users Customer engagement through peer-to-peer forums Customer engagement Community management

Microsoft used Khoros to build online communities for Power BI, Power Apps, and Microsoft Flow. Community activity grew by 600%... while support headcount stayed flat. Microsoft saved over $1 million each month in support costs. 90% of questions received a response within 48 hours. 75% of community content now comes from members, making it self-sustaining. Customer satisfaction and engagement increased across all communities.

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Forcepoint - Computer Software - Medium

Austin, USA
Employee engagement at internal events Showcasing company culture externally Employee engagement Event marketing

Forcepoint used Walls. io to boost engagement at its annual Sales Kick-Off event. The company set up a large social...media wall in a high-traffic area, encouraging employees to share photos and posts. Most content came through the Direct Posts feature, which employees preferred for privacy. A photo contest with prizes and executive participation increased activity. The social wall also helped showcase Forcepoint's culture to external audiences.

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Countly - Computer Software - Small

London, UK
Social media management and reporting Competitor analysis for marketing Social media management Competitor analysis

Countly used Sociality. io to improve their social media management. The marketing team gained detailed reports and competitor analysis. They...monitored web and social media to uncover business insights. Automated reports helped track page performance. Countly plans to use more features like competitor analysis. Sociality.io supports their digital strategies as a B2B company.

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Computer Software examples of Driving Business Value with Advocacy Marketing

A large B2B software organization headquartered in the United States - Computer Software - Large

USA
Employee advocacy for marketing reach Content distribution and management Employee advocacy Content marketing

PostBeyond helped a large B2B software company in the USA achieve a 202% ROI in three years. The company gained... $2M in revenue from increased web reach and added over 40,000 website visitors. PostBeyond improved paid ad efficiency by 3%, saving $130,000, and streamlined content management, saving 687 hours annually and $340,000 over three years. The customer reached profitability in just six months. PostBeyond also boosted employee engagement and supported talent acquisition.

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AFAS Software - Computer Software - Medium

Leusden, Netherlands
Employee advocacy for brand visibility Employee engagement on social media Employee advocacy Brand management

Sociuu helped AFAS Software boost employee advocacy and engagement. 65% of employees shared branded content, increasing organic reach. AFAS saw... a 5x ROI and saved $2M. The integration with Brandwatch gave real-time analytics for content strategy. AFAS strengthened its online presence and industry leadership.

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Freshworks - Computer Software - Large

San Mateo, USA
Social selling enablement for sales teams Sales enablement Employee advocacy

Sociabble helped Freshworks turn their salesforce into social selling experts. The company wanted to boost its presence on social networks... and position its sales team as industry thought leaders. Sociabble provided curated content, gamification, and analytics, making it easy for employees to share and track content. In just four months, Freshworks generated over 515 new leads and saw their Social Selling Index rise. Hundreds of employees were onboarded quickly, thanks to strong support and training.

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Cherwell Software - Computer Software - Medium

Colorado Springs, USA
Employee advocacy program management Internal communications and engagement Employee advocacy Internal communications

EveryoneSocial helped Cherwell Software boost employee engagement and marketing reach. Cherwell used the platform for internal newsletters, social selling, and... advocacy contests. Employees generated almost 18,000 engagements and a 36% average newsletter readership. External sharing drove 50% more users to Cherwell’s website and 61% more content clicks. The program reached 99% active user participation.

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Carbon Black - Computer Software - Large

Waltham, USA
Employee advocacy for social media PR engagement with media Employee advocacy Public relations

GaggleAMP helped Carbon Black double its social media engagement from 30,000 to 60,000 in one year. The company used employee... advocacy to boost reach, influence, and followers. Over 500 employees now actively promote content, making it easier to share news and drive PR results. Carbon Black saw more media invitations from CNN and stronger relationships with reporters. The marketing team saves time and scales social media efforts with GaggleAMP.

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Actito - Computer Software - Medium

Louvain-la-Neuve, Belgium
Employee advocacy program management Social media brand amplification Employee advocacy Social media marketing

Actito used Ambassify to boost its social media presence and brand awareness. The company launched an employee advocacy program to... turn staff into brand ambassadors. After initial challenges, education and incentives increased participation. Within three months, Actito's LinkedIn page grew 150% monthly, and social media reach hit 500,000. Ambassify's LinkedIn integration and mobile app made sharing easy for employees.

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Top Stories in Computer Software about adoption of Lead Generation software

 

VeChain - Computer Software - Medium

Singapore, Singapore
Outbound sales development for U.S. market Market research for ideal customer profile Sales development Market research

CIENCE helped VeChain, a blockchain SaaS platform, expand in the U. S. market. VeChain wanted to scale outbound sales without...hiring an in-house SDR team. CIENCE ran a multi-channel campaign using email, calls, LinkedIn, and ads. In four months, VeChain booked 20 qualified appointments, beating their goal. The campaign also gave VeChain key market research insights for North America.

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Coveo - Computer Software - Medium

Quebec City, Canada
Account-based marketing strategy Sales and marketing alignment Account-based marketing Sales enablement

Coveo used 6sense to fix fragmented data and misaligned sales and marketing teams. They switched from a lead-based model to... an account-based marketing approach. 6sense helped them target high-value accounts and align their teams. In 9 months, Coveo created 42 new business opportunities. Sales cycles shortened and conversion rates improved. Data-driven workflows reduced manual work and increased efficiency.

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Mindtickle - Computer Software - Large

San Francisco, USA
Lead generation and qualification Sales pipeline acceleration Lead generation Sales enablement

Mindtickle used Hushly to launch a scalable program for sales pipeline growth. In just eight weeks, they booked 34 meetings... and created 25 new opportunities. This resulted in over $2 million added to their sales pipeline. The pilot program exceeded expectations for lead generation and conversion. Hushly helped Mindtickle drive fast, measurable results in B2B marketing.

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Day Optimizer - Computer Software - Small

USA
Newsletter creation and distribution Brand consistency in email marketing Email marketing Content management

Publicate helped Day Optimizer cut newsletter creation time from 1. 5 hours to just 15 minutes. The team now uses...branded templates and a content workflow to build engaging, on-brand newsletters. Over 19,000 newsletter opens and 1,700 clicks show strong user engagement. Publicate’s design flexibility and automation let Day Optimizer focus on content and business growth. Positive feedback from readers confirms the improved experience.

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Incredibuild - Computer Software - Large

Tel Aviv, Israel
Outbound prospecting automation Cross-sell and re-engagement in CRM Lead generation Sales pipeline management

RightBound helped Incredibuild move from no outbound prospecting to a steady flow of 300-500 qualified accounts per month. The autonomous prospecting... engine processed data from many sources and improved targeting with feedback. Incredibuild used RightBound to identify 1,800 leads and 400 accounts monthly, reaching value in just 5 weeks. The solution enabled cross-sell and re-engagement of dormant accounts in their Salesforce CRM. Sales reps now rely on RightBound for most of their pipeline.

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Geckoboard - Computer Software - Small

London, UK
Predictive lead scoring for SaaS trials Lead management Sales productivity

MadKudu helped Geckoboard increase Sales Accepted Leads by 85%. Geckoboard used MadKudu's predictive analytics to score leads and identify high-potential... customers. The integration with Mixpanel and Salesforce took less than five minutes. Sales and marketing teams accessed enriched customer profiles in Salesforce, Slack, and Intercom. The sales team found more qualified leads and worked through MQLs faster, boosting productivity.

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Computer Software Success stories in Driving ROI and Results using Video Platform solutions

 

Buildium - Computer Software - Medium

Boston, USA
Website video integration for brand engagement Lead conversion optimization with video Customer engagement Content marketing

Buildium uses Wistia to add video across their website. They use video to humanize their brand and boost conversion rates.... After integrating Wistia, they saw a spike in organic traffic and leads. Short videos on feature pages drove thousands of views and more conversions than ever before. Engagement rates for these videos reached up to 91%.

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Buildium - Computer Software - Medium

Boston, USA
Website video integration for brand engagement Lead conversion optimization with video Customer engagement Content marketing

Buildium uses Wistia to add video across their website. They use video to humanize their brand and boost conversion rates.... After integrating Wistia, they saw a spike in organic traffic and leads. Short videos on feature pages drove thousands of views and more conversions than ever before. Engagement rates for these videos reached up to 91%.

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Gainsight - Computer Software - Medium

San Francisco, USA
Video content creation for marketing Thought leadership video production Content marketing Customer engagement

Gainsight used Socialive to boost its LinkedIn Live video production. The marketing team launched two new video series and increased... monthly video output by 4x. They saw 40% more views and improved customer sentiment. Socialive made it easy to create and share high-quality video content. Gainsight's team could quickly engage their audience and highlight thought leadership.

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Zucchetti - Computer Software - Large

Lodi, Italy
Animated video creation for marketing Content marketing Customer engagement

Animaker helped Zucchetti, a leading Italian software company, make marketing content more engaging. The marketing team used Animaker to create... animated videos that explained complex product features. The tool was easy to use and allowed for quick customization with characters, music, and branding. After using Animaker, Zucchetti saw more likes, shares, and website visits from their video content. The videos also generated buzz at events and were requested by other departments.

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Dropbox - Software - Large

San Francisco, USA
Scaling global events Producing integrated and professional productions Event management Content creation

StreamYard helped Dropbox scale global events during the pandemic. The media service team onboarded new members quickly and cut post-production... time in half. Dropbox saved $3.2 million and used StreamYard’s branding tools to boost event support by 128%. The platform made it easy to produce virtual and hybrid events with fewer staff. StreamYard gave Dropbox stability and confidence for live productions.

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SolidCAM - Computer Software - Medium

Givat Shmuel, Israel
Video-based sales proposals Internal team communication Sales enablement Internal communications

SolidCAM used Dubb to improve sales and marketing with video. The team created product and proposal videos to help clients... understand technical details and make decisions faster. Dubb also helped SolidCAM improve internal communication with asynchronous video. After using Dubb, SolidCAM saw higher response and conversion rates. The sales cycle became shorter and communication was clearer.

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Computer Software Success stories in Driving ROI and Results using Contract Management solutions

 

Beyond Pricing - Computer Software - Small

San Francisco, USA
Sales contract creation automation Contract data reporting integration Contract management Sales operations

Outlaw helped Beyond Pricing create complex, multi-product sales contracts 10x faster. The team used conditional logic to build dynamic templates,... reducing errors to zero. Executives gained full visibility into contract terms with the Overview feature. Salesforce integration enabled real-time contract data reporting. Beyond Pricing rolled out new sales contracts quickly and error-free.

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EnterpriseDB - Computer Software - Medium

Bedford, USA
Contract lifecycle management automation Legal request intake and tracking Contract management Legal operations

EnterpriseDB used LinkSquares to manage over 4,000 global contracts. Before LinkSquares, the legal team relied on manual processes and multiple... tools, making it hard to handle legal requests and contract reviews. LinkSquares automated contract drafting, review, and management, creating a single system of record. The legal team now collaborates with over 100 sales colleagues and manages 45+ intake forms and templates. LinkSquares improved efficiency, visibility, and control over legal workflows.

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Pave - Computer Software - Small

San Francisco, USA
Compliance document workflow automation NDA management for onboarding Compliance management Contract management

Contractbook helped Pave automate their compliance contract workflow. Pave reduced their funnel drop-off rate by 10% after switching to Contractbook.... The platform automated NDA creation and compliance document management, saving manual work. Pave now tracks, negotiates, and stores all legal documents in one place. The new workflow made onboarding smoother for customers and eliminated the need for a full-time contracts person.

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Salesforce - Computer Software - Very Large

San Francisco, USA
Automated data integration for finance Financial close process acceleration Financial management Data integration

Salesforce used Workday to automate data integration and speed up financial close. The company set up new legal entities in... minutes, a process that used to take months and cost hundreds of thousands of dollars. Workday Accounting Center helped Salesforce develop 23 automation use cases. The tax team gained better capabilities and more time for analysis. AI and machine learning in Workday improved back-office operations.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Computer Software examples of Driving Business Value with Sales Performance Management

 

Nitro - Computer Software - Medium

San Francisco, USA
Sales commission automation Incentive program management Sales compensation management Revenue operations

Everstage helped Nitro automate sales commission processing for over 100 payees. Nitro used to spend more than 10 days validating... payouts with spreadsheets. With Everstage, payout validation is now 95% faster and saves 7 days each month. The platform gives Nitro's sales team real-time visibility into their earnings and quota attainment. Nitro now manages complex incentive plans with just one administrator and saves 70% of the time on annual commission planning.

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Microsoft - Computer Software - Very Large

Redmond, USA
Sales enablement for service agents Employee training engagement Sales performance management Employee learning and development

Centrical helped Microsoft boost sales in its Consumer Support Services. Service agents doubled their upsells using Centrical's platform. 89% of... agents engaged with product learning and updates, up from 23%. Gamified microlearning and targeted notifications kept agents motivated. Microsoft turned service centers into revenue centers with these tools.

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Outreach - Computer Software - Medium

Seattle, USA
Sales coaching framework management SDR performance tracking Sales performance management Sales coaching

Outreach used Ambition to improve their sales coaching framework. The SDR team needed a way to track KPIs and keep... a visible scoreboard. Ambition provided dynamic scorecards and leaderboards for daily coaching. Integration with Chorus enabled call coaching and gamification. The team set clear activity goals, like 85 outbound dials and 25 meetings per month. Ambition helped Outreach boost accountability and conversion rates.

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eFile Cabinet - Computer Software - Medium

Lehi, USA
Sales performance tracking Team motivation through gamification Sales performance management Employee engagement

Spinify helped eFile Cabinet boost sales performance with real-time leaderboards. The sales team used Spinify to track progress and see... who was leading. This created a positive, competitive atmosphere. Team members knew exactly where they stood and what goals to reach. As a result, new logo acquisition increased by 30% year over year. Spinify made it easy to stay motivated and focused on results.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Computer Software Success stories in Driving ROI and Results using Marketing Automation solutions

 

Pure Storage - Computer Hardware And Software - Large

Mountain View, USA
Customer engagement for remote sales Relationship building with prospects Customer engagement Sales enablement

Pure Storage used Thnks to connect with new customers during the Covid-19 pandemic. The sales team sent personalized gestures to... prospects when in-person meetings were not possible. Thnks helped them stand out and open major new accounts. They achieved an 86% open rate and a 76% redemption rate on Thnks sent. Over 3,700 Thnks were sent, helping build strong business relationships.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Blend - Computer Software - Medium

San Francisco, USA
Win-back campaign for closed-lost accounts Automated direct mail for lead nurturing Customer engagement Account-based marketing

Blend used Sendoso to run a win-back campaign targeting closed or lost accounts. The team sent Blend-branded Oreo cookies to... re-engage high-value prospects. By integrating Sendoso with Marketo, they automated personalized direct mail at key touchpoints. The campaign converted 62% of cold leads into opportunities. Blend achieved a 40x ROI on pipeline value from this effort.

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Tower - Computer Software - Small

Germany
Onboarding email automation Lead generation and nurturing Customer engagement Email marketing

Tower used ActiveCampaign to automate onboarding and customer engagement. They created a 10-day onboarding email sequence with a 50% open... rate. Tower grew their email list by 150,000 subscribers using targeted lead magnets. Switching to ActiveCampaign’s email designer led to a 4x increase in newsletter click-through rates. Centralized CRM and segmentation helped Tower run more targeted campaigns and improve retention.

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TimeCamp - Computer Software - Small

Poznan, Poland
User onboarding email automation User behavior segmentation for campaigns Customer engagement Email marketing

User. com helped TimeCamp improve onboarding and re-engagement emails. The platform enabled better user behavior analysis and segmentation. TimeCamp can...now create campaigns tailored to each user's journey stage. This led to more effective user onboarding and higher conversion rates. The marketing team found the tool easy to use for automation.

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Computer Software examples of Driving Business Value with Content Marketing

 

A global SaaS company (HQ Sydney, Australia) - Computer Software - Large

Sydney, Australia
Internal link management for employees Knowledge and ticket access automation Workforce management Content management

BL. INK helped a global SaaS company save thousands of hours each month. The company needed a new link-shortening tool...after Google discontinued its service. BL.INK integrated with their Single Sign-On and internal redirection system. Employees can now access JIRA tickets and knowledge pages quickly. Productivity increased for over 8,000 staff worldwide. BL.INK's flexible pricing model made the solution cost-effective.

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Blackbaud - Computer Software - Large

Charleston, USA
Email nurture campaign optimization Personalized content recommendations Content marketing Customer engagement

Uberflip helped Blackbaud overhaul an outdated email nurture campaign. Using Uberflip, Blackbaud repurposed content and created a new content experience,... leading to $100,000 in new pipeline and a 42% increase in opportunity-to-deal conversions. Prospects consumed three times more content per visit. The campaign influenced $51 million in pipeline across 14 content hubs. Blackbaud marketers now use Uberflip AI and integrations for targeted, personalized content recommendations.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Microsoft - Computer Software - Very Large

Redmond, USA
Content engagement analytics for marketing Lead generation optimization Content marketing Lead generation

Microsoft used Docalytics from Contently to track engagement with downloadable content. The tool gave Microsoft heat maps and page-by-page metrics.... This helped them see which topics and formats worked best for different audiences. Microsoft tested two ways to collect emails: a landing page and an embedded form. The landing page got 25% more emails, but the embedded form led to 51% more readers finishing the content. These insights helped Microsoft improve both lead generation and nurturing.

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Pagely - Computer Software - Small

Tucson, USA
Virtual sales consultation automation Lead segmentation and engagement Customer engagement Lead generation

Pagely used Dot. vu to create an interactive video for virtual sales consultations. The goal was to lower the barrier...for new leads and let prospects engage without calling sales. The solution asked questions and gave personal messages, tracking every interaction. It connected with Active Campaign to segment leads. Pagely saw more new leads and deeper engagement, with a 24/7 self-serve sales experience.

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Measuring Sales Enablement Success in Computer Software Deployments

 

Oracle - Computer Software - Very Large

Austin, USA
Sales content unification and distribution Personalized digital sales room creation Sales enablement Content management

Seismic helped Oracle unify its global sales teams under the "One Oracle" strategy. Oracle achieved an 83% adoption rate in... North America within 100 days. Sellers shared over 34,000 pieces of content using Seismic’s LiveSend feature. Oracle saw a 300% increase in digital sales rooms created in three months. Seismic enabled faster access to resources and more personalized customer engagement. The platform streamlined messaging and improved collaboration across sales, marketing, and enablement teams.

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Dell - Computer Hardware - Very Large

Round Rock, USA
Product value demonstration in sales Lead qualification for B2B sales Sales enablement Customer engagement

Kaon’s High-Velocity Marketing Platform helped Dell show the value of over 50 complex products in sales meetings. Dell integrated this... interactive application into their sales and marketing process. The tool lets salespeople demonstrate product value on any device, worldwide. 88% of Dell sales users say it helps qualify leads and close deals. Dell keeps adding more value stories to the application.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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PeopleGrove - Computer Software - Small

San Francisco, USA
User feedback collection for product development Feature adoption and beta testing User feedback management Product adoption

PeopleGrove used Chameleon to collect rapid user feedback and drive feature adoption. The team deployed targeted in-product surveys to gather... insights from different user segments. Chameleon enabled fast beta testing and fake door tests, helping prioritize features and reduce engineering costs. PeopleGrove shipped features faster and improved product quality by addressing issues before support tickets increased. The integration with Mixpanel and Slack enhanced analytics and real-time feedback workflows.

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Gainsight - Computer Software - Medium

San Francisco, USA
Custom demo creation for sales Multi-product demo management Sales enablement Demo automation

Demostack helped Gainsight cut demo response time from 48 hours to just one hour. Gainsight increased its win rate by... 25% using customized demos. Sales cycles are now faster, with fewer demo calls needed. The sales team can easily create and deliver multi-product demos. Gainsight now keeps prospects engaged and closes more deals. Demostack made demo management simple and efficient.

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Computer Software Success stories in Driving ROI and Results using Digital Analytics solutions

 

OneLaunch - Computer Software - Small

Victoria, Canada
Onboarding funnel optimization Monetization of in-app page views Product analytics User onboarding

Mixpanel helped OneLaunch boost onboarding conversion by 60%. The team used Mixpanel to run A/B tests and share insights across... all departments. They fixed a key friction point in the install flow, leading to more users completing onboarding. Mixpanel also revealed a new way to monetize page views, increasing topline revenue. The whole company now uses Mixpanel to understand user behavior and drive product decisions.

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Acrolinx - Computer Software - Medium

Berlin, Germany
User behavior analytics for product optimization Single-page application tracking and privacy management Product analytics User experience optimization

Piwik PRO Analytics Suite helped Acrolinx track user behavior and optimize its AI content platform. Acrolinx used analytics to identify... unused features and improve user experience. The company tracked single-page applications and protected user privacy. With flexible reporting, Acrolinx found areas for product enhancement. Product and service quality increased by 14.8%.

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Scaleflex - Computer Software - Small

Lyon, France
Digital asset management for brands Content delivery Cloud computing

Scaleflex uses Akamai Cloud to power its SaaS platform for digital asset management. The company helps brands deliver images and... videos quickly across all online channels. By partnering with Akamai, Scaleflex improved scalability and performance for its customers. The solution enables fast, reliable, and secure media delivery worldwide. Scaleflex relies on Akamai for best-in-class cloud computing and content delivery.

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Ansys, Inc. - Computer Software - Large

Canonsburg, USA
Flexible software licensing management Cost allocation and chargeback Software license management Cost allocation

Ansys, Inc. used Open iT to address growing demand for flexible software licensing. The company needed a secure solution to... offer pay-per-use and subscription models without changing their existing systems. Open iT provided detailed usage data, enabling Ansys to design elastic licensing options. This helped Ansys support customer needs, optimize asset use, and improve cost allocation. The collaboration gave Ansys a competitive edge with new licensing models.

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Top Stories in Computer Software about adoption of SEO software

 

Fenerum - Computer Software - Small

Copenhagen, Denmark
SEO management for SaaS websites SEO optimization Website traffic growth

Morningscore helped Fenerum boost their website traffic by over 500% in just four months. Fenerum, a SaaS billing and subscription... management provider, had little focus on SEO before using Morningscore. The tool made it easy for their busy team to start SEO without technical hassle. They quickly saw more visitors, more demo requests, and higher brand awareness. Morningscore’s simple interface and keyword research features saved them time and guided their SEO efforts.

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Optimizely - Computer Software - Medium

New York, USA
SEO content optimization for lead generation Content marketing SEO management

Clearscope helped Optimizely boost organic search traffic by 52% in just one month. The team used Clearscope to optimize 10... blog and glossary articles for key competitive keywords. Clearscope revealed missing topics and guided content updates. All optimized pieces ranked in Google’s top 10 results. Optimizely now uses Clearscope to ensure content matches what people search for.

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Pipedrive - Computer Software - Medium

New York, USA
SEO-driven content marketing Keyword ranking for lead generation Content marketing SEO strategy

Pipedrive wanted to rank #1 for the high-volume keyword "sales management" (9,900 searches/month). The team used a detailed 8-step SEO... strategy, including content creation, on-page optimization, internal linking, and outreach. They focused on keyword research, writing in-depth content, and building links through guest posting. Within three months, Pipedrive reached the top spot in Google search results for their target keyword. This approach helped them attract thousands of visitors and potential leads each month.

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Pipedrive - Computer Software - Medium

New York, USA
SEO-driven content marketing Keyword ranking for lead generation Content marketing SEO strategy

Pipedrive wanted to rank #1 for the high-volume keyword "sales management" (9,900 searches/month). The team used a detailed 8-step SEO... strategy, including content creation, on-page optimization, internal linking, and outreach. They focused on keyword research, writing in-depth content, and building links through guest posting. Within three months, Pipedrive reached the top spot in Google search results for their target keyword. This approach helped them attract thousands of visitors and potential leads each month.

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Top Stories in Computer Software about adoption of Webinar and Conferencing software

SAP Canada - Computer Software - Very Large

Toronto, Canada
Customer education and onboarding Product marketing and launch support Customer engagement Content marketing

ON24 helped SAP Canada boost product engagement with webinars. 35% of target attendees signed up for a beta product after... webinars. 20% of trial users moved faster in their buying journey by watching product webinars. SAP Canada ran 91 SAP HANA Cloud Services webinars with over 23,000 attendees. The ON24 platform made it easy to update content and reach more customers. SAP Canada used webinars for onboarding, product launches, and customer education.

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Sana Commerce - Computer Software - Medium

Rotterdam, Netherlands
Webinar hosting for B2B audiences Brand conference management Event management Customer engagement

Sana Commerce used Airmeet to run webinars and brand conferences. They wanted more two-way engagement and better attendee experiences. Airmeet... let them interact live with their audience, not just speak at them. The analytics gave them new insights into event performance. Their events felt more alive and engaging. This helped boost attendance and improve the overall experience for everyone involved.

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Zendesk - Computer Software - Very Large

San Francisco, USA
Digital event platform for global conferences Marketing automation integration for events Event management Audience engagement

BigMarker helped Zendesk stream its annual Relate conference to a global audience. Zendesk needed a digital event platform with deep... customization and global accessibility. BigMarker delivered a tailored solution with custom registrant journeys and marketing automation integration. The platform supported multiple languages and on-demand content for worldwide engagement. Zendesk achieved high attendee satisfaction and exceeded demand generation goals.

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Less Annoying CRM - Computer Software - Small

St. Louis, USA
Customer onboarding webinars Customer training sessions Customer engagement Customer training

Less Annoying CRM used Livestorm to help its support and customer success teams. They switched to Livestorm for better webinar... features and customer service. The team now runs onboarding and training webinars for customers. This saves time and lets users join sessions that fit their needs. Livestorm's registration widgets and email cadences make setup and follow-up easy. The team tracks new contacts from webinars and adds them to their CRM.

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Measuring Endpoint Security Success in Computer Software Deployments

 

SAP - Computer Software - Very Large

Walldorf, Germany
Backup and disaster recovery for SaaS data Ransomware protection for enterprise backups Data protection Cloud infrastructure management

SAP uses Amazon EBS Snapshot Lock to protect over 100 petabytes of mission-critical data for its SaaS applications. The company saw... backup times improve by 70 percent and enhanced its defense against ransomware. SAP automates backup management with Amazon Data Lifecycle Manager and secures backups with compliance controls. All enterprise clients benefit from faster recovery and stronger data protection. SAP fulfills service-level agreements with fast snapshot restore features.

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Pipedrive - Computer Software - Medium

New York, USA
Email authentication and DMARC compliance Phishing and spoofing prevention Email security Fraud prevention

Pipedrive used Red Sift’s OnDMARC to improve email security and stop spoofing. In the first month, OnDMARC blocked over 1,500... fraudulent senders. The Infosec team reached full DMARC compliance in just 6 weeks. OnDMARC’s dashboard and daily reports made it easy to manage SPF and DKIM. Dedicated support helped Pipedrive combine 18 SPF sending services into one include. Pipedrive now protects its brand and customers from phishing attacks.

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Pipedrive - Computer Software - Medium

New York, USA
Email authentication and DMARC compliance Phishing and spoofing prevention Email security Fraud prevention

Pipedrive used Red Sift’s OnDMARC to improve email security and stop spoofing. In the first month, OnDMARC blocked over 1,500... fraudulent senders. The Infosec team reached full DMARC compliance in just 6 weeks. OnDMARC’s dashboard and daily reports made it easy to manage SPF and DKIM. Dedicated support helped Pipedrive combine 18 SPF sending services into one include. Pipedrive now protects its brand and customers from phishing attacks.

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How Account Based Marketing is Delivering ROI for Computer Software Leaders

 

Coveo - Computer Software - Medium

Quebec City, Canada
Account-based marketing strategy Sales and marketing alignment Account-based marketing Sales enablement

Coveo used 6sense to fix fragmented data and misaligned sales and marketing teams. They switched from a lead-based model to... an account-based marketing approach. 6sense helped them target high-value accounts and align their teams. In 9 months, Coveo created 42 new business opportunities. Sales cycles shortened and conversion rates improved. Data-driven workflows reduced manual work and increased efficiency.

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Pendo - Computer Software - Medium

Raleigh, USA
Paid social media campaign optimization Audience targeting for lead generation Lead generation Paid media optimization

Pendo used Metadata to improve audience targeting on Facebook and LinkedIn. They focused on reaching product managers, UX/UI designers, and... customer success teams. With Metadata, Pendo automated 482 hours of work and increased Facebook ad spend by 3X. They reduced their cost-per-MQL on Facebook by 80%. The team relied on Metadata to run experiments and optimize paid social media spend.

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Confidential SaaS Company - Computer Software - Medium

Sales pipeline acceleration Sales rep productivity improvement Sales automation Lead generation

ConnectAndSell helped a fast-growing SaaS company boost sales without hiring more staff. The platform automated dialing and voicemail, letting reps... focus on real conversations. Sales reps made 10x more connections per day. Pipeline value grew by 50% in three months. The company scaled sales efficiently and saved on hiring costs.

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Measuring Proposal Management Success in Computer Software Deployments

 

SAP - Computer Software - Very Large

Walldorf, Germany
Sales proposal automation Sales enablement Content management

SAP used RocketDocs' ResponseFull and RapidDocs to automate sales proposal creation. The new self-service platform cut proposal time from 4-6... hours to just 10-15 minutes. Sales teams now create more proposals, faster, and with guaranteed compliance. This lets them focus on winning new business. Automation improved efficiency and proposal quality for SAP's global sales force.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Measuring E-Commerce Software Success in Computer Software Deployments

 

Visible - Computer Software - Small

Chicago, USA
Product update announcement management Feature adoption communication Customer engagement Content marketing

Visible used AnnounceKit to share product updates with over 4,300 customers. Before AnnounceKit, customers often missed new features and asked... for things that already existed. AnnounceKit made it easy for Visible to log and promote every update. Customers now find all new features in one place. Visible saves time and effort with AnnounceKit’s feed, widgets, and Intercom integration.

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UXPin - Computer Software - Medium

San Francisco, USA
SaaS metrics tracking and reporting Customer segmentation for sales support Subscription analytics Sales enablement

Baremetrics helped UXPin save over 50 hours by replacing their in-house reporting tool. UXPin used Baremetrics to track SaaS metrics... and segment customers. The team gained real-time insights into financial health and customer journeys. Baremetrics integrates with Stripe, making data analysis simple and maintenance-free. UXPin’s sales team now uses customer segmentation to support sales and growth.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Top Stories in Computer Software about adoption of Payment Gateways software

 

Celsys - Computer Software - Medium

Tokyo, Japan
International payment processing for digital goods Subscription management for creative software Payment processing Subscription management

Celsys used Stripe to fix payment issues for its Clip Studio Paint app. Before Stripe, Celsys lost sales due to... outages and lacked support for key currencies. After switching in 2022, Celsys saw zero payment errors and cut fraudulent chargebacks by 75%. Stripe Billing made it easier to manage subscriptions and support users in Japanese. Celsys now spends less time on system changes and plans to use more Stripe features for marketing.

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Celsys - Computer Software - Medium

Tokyo, Japan
International payment processing for digital goods Subscription management for creative software Payment processing Subscription management

Celsys used Stripe to fix payment issues for its Clip Studio Paint app. Before Stripe, Celsys lost sales due to... outages and lacked support for key currencies. After switching in 2022, Celsys saw zero payment errors and cut fraudulent chargebacks by 75%. Stripe Billing made it easier to manage subscriptions and support users in Japanese. Celsys now spends less time on system changes and plans to use more Stripe features for marketing.

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DocuSign - Computer Software - Large

San Francisco, USA
Subscription payment method optimization Recurring payment retention improvement Payment processing Customer retention

DocuSign used GoCardless to offer bank debit as a payment option for its subscription services. After integrating GoCardless with Zuora,... 11% of new customers chose this payment method, with even higher adoption in the Netherlands and Germany. Customers paying by GoCardless spent 14% more on average than those using other methods. Retention rates for GoCardless payers reached 70% after 12 months, higher than PayPal. The conversion rate across all payments increased by 10% where GoCardless was available.

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Computer Software Clients Speak: The Impact of deploying Data Management Platform solutions

 

NVIDIA - Computer Hardware - Very Large

Santa Clara, USA
5G network planning and optimization Private wireless network deployment Network design and simulation Wireless infrastructure

Altair's 5G wireless network solution helped NVIDIA design a private 5G network for its 750,000 sq. ft. Voyager building. Using... Altair's simulation and optimization tools, NVIDIA sized up its 5G network 10 times faster than with physical testing. The solution eliminated the need for costly network equipment and reduced time and costs. NVIDIA achieved optimal radio unit placement and improved throughput for multi-access edge computing applications. The platform enabled quick design iterations and minimized co-channel interference.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sitecore - Computer Software - Large

San Francisco, USA
Customer data integration automation Cross platform process orchestration Data integration Process automation

Put It Forward helped Sitecore solve complex data integration challenges. Sitecore reduced deployment timelines from months to 1-2 weeks for... new connectors and automation. Over 160 integration services were built for Sitecore’s platform. The solution enabled end-to-end customer data integration and process automation. Sitecore saw increased customer satisfaction and faster sales cycles. Productized solutions created new recurring revenue streams for Sitecore.

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Measuring Mobile Marketing Success in Computer Software Deployments

 

Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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Arixio - Computer Hardware - Small

Coeur d’Alene, USA
Electronic signature capture for forms Cloud-based form storage and distribution Document management Workflow automation

Arixio used GoFormz to capture multiple electronic signatures on forms. The platform let teammates sign documents in any order and... instantly saved forms to the cloud. This removed the need for paper forms and manual hand-ins. Arixio avoided new training by digitizing their existing forms. They now save at least an hour a week per user and have improved efficiency across their business.

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Computer Software Success stories in Driving ROI and Results using Sales Training and Onboarding solutions

 

Sirion - Computer Software - Large

Lehi, USA
Sales content management and governance Sales team training and coaching Sales enablement Content management

Sirion used Mindtickle to centralize all sales content in one platform. The company improved content governance and reduced confusion about... outdated materials. Sales teams now access only approved, current content. This led to higher adoption of the enablement platform. Mindtickle supports Sirion’s sales teams with learning, coaching, and digital sales rooms.

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A leading cloud-based American software company - Computer Software - Very Large

USA
Administrator certification training Learning management Certification programs

ELB Learning helped a major American software company build a unified learning path for administrator certification. The company needed to... certify millions of administrators and organize diverse training materials. ELB Learning created a role-based curriculum, curated content, and built an intuitive, device-agnostic platform. Virtual labs gave users hands-on CRM experience. The solution increased certification enrollments and improved user engagement.

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KPA - Computer Software - Medium

Lafayette, USA
Sales content centralization for buyer engagement Sales cycle acceleration and pipeline visibility Sales enablement Sales analytics

SalesHood’s Digital Sales Rooms helped KPA boost win rates by up to 25%. KPA centralized sales content, making it easy... for reps to access and share with buyers. Adoption was rapid, with 96% of sales and marketing using the tool in the first month. Sales cycles became faster and deal sizes grew. Engagement data gave leaders better pipeline visibility and improved deal coaching.

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Computer Software Clients Speak: The Impact of deploying Live Chat solutions

 

Maidily - Software - Small

Atlanta, USA
Customer support automation Customer engagement for SaaS Customer support Customer engagement

HelpCrunch helped Maidily, a SaaS company for cleaning businesses, improve customer support and grow its client base. Maidily switched from... HubSpot due to live chat issues and poor support. With HelpCrunch, they gained a glitch-free live chat and an easy-to-manage knowledge base. The new knowledge base reduced support emails and improved customer self-service. Maidily now offers 24/7 chat and continues to expand its user base.

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Darwinbox - Computer Software - Medium

Hyderabad, India
Customer support ticket management Knowledge base automation for support Customer support AI-powered knowledge management

HappyFox helped Darwinbox cut first response time from 24 to 10 hours. The support team onboarded more agents and improved... collaboration using HappyFox's unlimited agents plan. AI features suggested nearly 100 knowledge base articles, with 30% approved for ticket deflection. Darwinbox valued the platform's admin flexibility, ease of use, and robust uptime. The switch from their previous SaaS vendor led to faster support and better customer service.

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Top Stories in Computer Software about adoption of CPQ software

 

Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Top Stories in Computer Software about adoption of Digital Signature software

 

Scaleflex - Computer Software - Small

Lyon, France
Digital asset management for brands Content delivery Cloud computing

Scaleflex uses Akamai Cloud to power its SaaS platform for digital asset management. The company helps brands deliver images and... videos quickly across all online channels. By partnering with Akamai, Scaleflex improved scalability and performance for its customers. The solution enables fast, reliable, and secure media delivery worldwide. Scaleflex relies on Akamai for best-in-class cloud computing and content delivery.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Computer Software Clients Speak: The Impact of deploying Community Management solutions

 

Proposify - Computer Software - Small

Halifax, Canada
Customer community building Customer engagement and retention Customer engagement Community management

Proposify used Bettermode to build a customer community. The goal was to improve customer engagement and retention. Bettermode helped Proposify... create a space for customers to connect and share experiences. The community made it easier for customers to find help and resources. Proposify saw stronger relationships with their users.

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Microsoft - Computer Software - Very Large

Redmond, USA
Online community support for product users Customer engagement through peer-to-peer forums Customer engagement Community management

Microsoft used Khoros to build online communities for Power BI, Power Apps, and Microsoft Flow. Community activity grew by 600%... while support headcount stayed flat. Microsoft saved over $1 million each month in support costs. 90% of questions received a response within 48 hours. 75% of community content now comes from members, making it self-sustaining. Customer satisfaction and engagement increased across all communities.

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Computer Software Clients Speak: The Impact of deploying Contact Center Software solutions

 

JobNimbus - Computer Software - Medium

Lehi, USA
Outbound sales call management Business texting for sales outreach Sales engagement CRM integration

Aloware helped JobNimbus, a SaaS CRM provider, improve sales productivity and cut costs. JobNimbus switched from two separate platforms to... Aloware’s integrated calling and texting solution. Their sales reps now average 55 outbound calls per day and complete at least one demo daily. The HubSpot integration enabled seamless call tracking and better campaign insights. JobNimbus also saved money by consolidating communication tools into one platform.

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Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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How Conversion Rate Optimization is Delivering ROI for Computer Software Leaders

 

FloQast - Computer Software - Medium

Los Angeles, USA
Customer health tracking and reporting NPS survey automation and management Customer success management Customer health monitoring

Gainsight helped FloQast improve client calls and track customer health. The team used Gainsight to centralize customer data and monitor... adoption. Gainsight dashboards and Timeline made it easy to document client interactions and set reminders. Automation features supported their NPS survey program. FloQast scaled customer success while keeping quality high. Gainsight enabled quick action on client risks and better alignment with customers.

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ActiveState - Computer Software - Medium

Vancouver, Canada
Customer journey analytics for feature adoption Onboarding process optimization Customer engagement Product analytics

Heap helped ActiveState track customer journeys and spot friction points. The team used Heap to replace Google Analytics and Tableau... for web analytics. By identifying and fixing a confusing step, they saw a 49.8% increase in successful user projects. Heap's autocapture and funnel reports made it easier to understand user behavior. Integrations with tools like Hubspot and Sendgrid improved onboarding and feature adoption.

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How Conversation Intelligence is Delivering ROI for Computer Software Leaders

 

Plate IQ - Computer Software - Small

San Francisco, USA
Sales objection handling enablement Sales onboarding and ramping Sales enablement Sales coaching

Abstrakt helped Plate IQ cut new rep ramp time by 67%. Plate IQ used Abstrakt to centralize objection handling and... sales knowledge. New hires booked 74% more meetings in their first month. Managers gained real-time insights into team challenges. Plate IQ improved SDR call outcomes and standardized sales processes.

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Highspot - Computer Software - Large

Seattle, USA
Sales methodology training and adoption Onboarding program enhancement Sales enablement Employee training

Highspot used Gong to roll out a new sales methodology. They combined Gong with their own platform to train sales... reps using real-world call snippets and rubrics. Beta testing helped refine the training before a full rollout. Gong's trackers let them monitor adoption and measure success. This approach built confidence, improved onboarding, and ensured consistent messaging across teams.

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Computer Software Clients Speak: The Impact of deploying Visitor Management solutions

 

Enterprise SaaS business - Computer Software - Large

San Jose, USA
Mailroom management automation Visitor management digitization Mailroom management Visitor management

Envoy helped a large enterprise SaaS company in San Jose manage rapid growth after their IPO. The company used Envoy... to digitize visitor management and streamline mailroom operations. Envoy's delivery management software automated package scanning, logging, and notifications. This reduced mailroom clutter and saved admin time. Employees received reminders for packages, improving both workplace efficiency and employee satisfaction.

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A leading software company - Computer Software - Very Large

Centralized workspace management Move management for seating assignments Workplace experience Workspace planning

Eptura helped a leading software company streamline operations after multiple mergers. The company merged over a dozen tools into one... centralized workspace platform. This unified system improved productivity and eliminated redundancy. They achieved flawless data migration, keeping all historical information intact. Real estate costs dropped and space use improved, saving thousands. Employee satisfaction rose, especially during the return-to-office period, with better move management and seating assignments.

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Computer Software examples of Driving Business Value with Customer Success Platform

 

Scratchpad - Computer Software - Small

San Francisco, USA
Centralized customer communication management Internal workflow automation for support teams Customer support operations Team collaboration

Front helped Scratchpad centralize all customer communications and internal workflows. The team moved from Gmail to Front to improve collaboration,... visibility, and response speed. With Front, Scratchpad manages multiple inboxes, automates workflows, and uses shared drafts for real-time teamwork. The Salesforce integration ensures all emails are logged and visible across teams. Scratchpad now achieves a 100% CSAT and averages 40-minute response times, delivering fast, consistent service.

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FloQast - Computer Software - Medium

Los Angeles, USA
Customer health tracking and reporting NPS survey automation and management Customer success management Customer health monitoring

Gainsight helped FloQast improve client calls and track customer health. The team used Gainsight to centralize customer data and monitor... adoption. Gainsight dashboards and Timeline made it easy to document client interactions and set reminders. Automation features supported their NPS survey program. FloQast scaled customer success while keeping quality high. Gainsight enabled quick action on client risks and better alignment with customers.

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Computer Software examples of Driving Business Value with Sales Analytics

 

Carbon Black - Computer Software - Large

Waltham, USA
Sales forecasting accuracy improvement Pipeline visibility for executive focus Sales forecasting Pipeline management

Clari helped Carbon Black reach 95% forecast accuracy before their IPO. The company struggled with scattered sales processes and unpredictable... revenue. Clari enabled a consistent sales methodology and real-time deal inspection. Executives gained visibility to focus on top deals. Carbon Black achieved 19% year-over-year revenue growth and maintained accurate, confident revenue predictions.

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Conga (Customer Zero) - Computer Software - Medium

Broomfield, USA
Sales quoting process automation Pricing compliance management Quote-to-cash automation Sales process optimization

Conga used its own Conga CPQ solution to unify and streamline its sales quoting process. The company consolidated multiple CRM... and CPQ systems, saving 15% of its annual software budget and millions of dollars. Quote generation time dropped from 96 hours to just 10 minutes, a 99% efficiency gain. The number of quotes requiring deal desk intervention fell by 40%. Conga also reduced SKUs from 1200 to 14, improving sales team autonomy and compliance with ASC 606. These changes led to better data visibility, real-time insights, and a more efficient sales process.

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Computer Software Clients Speak: The Impact of deploying Customer Loyalty Management solutions

 

Celsys - Computer Software - Medium

Tokyo, Japan
International payment processing for digital goods Subscription management for creative software Payment processing Subscription management

Celsys used Stripe to fix payment issues for its Clip Studio Paint app. Before Stripe, Celsys lost sales due to... outages and lacked support for key currencies. After switching in 2022, Celsys saw zero payment errors and cut fraudulent chargebacks by 75%. Stripe Billing made it easier to manage subscriptions and support users in Japanese. Celsys now spends less time on system changes and plans to use more Stripe features for marketing.

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Global Data & Technology Supplier - Computer Hardware - Medium

Channel partner training and engagement B2B loyalty program management Channel partner enablement Loyalty and rewards

360insights launched an incentivized learning platform for a global data and technology supplier. Over 4,000 channel partners joined the program.... The initiative achieved a 40% email open rate and delivered 4,183 learning promotions in more than 70 countries. Partners earned points for training, events, and engagement, building loyalty and product advocacy. The program fostered a knowledgeable and loyal partner network, strengthening the supplier’s market position.

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Measuring Digital Asset Management Success in Computer Software Deployments

 

Opinion Stage - Computer Software - Small

Tel Aviv, Israel
Media asset management for quizzes and surveys Content management User experience optimization

Opinion Stage uses Cloudinary to manage nearly 5 million media assets for its quiz and survey platform. After pivoting from... a social debate site to a visual form tool, they needed scalable image and video management. Cloudinary’s Upload Widget and transformation features made uploads easy and optimized delivery. The solution saved 10–20% in internal resources and improved user experience with faster loading. Cloudinary’s integration and automation helped Opinion Stage focus on product growth and innovation.

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Opinion Stage - Computer Software - Small

Tel Aviv, Israel
Media asset management for quizzes and surveys Content management User experience optimization

Opinion Stage uses Cloudinary to manage nearly 5 million media assets for its quiz and survey platform. After pivoting from... a social debate site to a visual form tool, they needed scalable image and video management. Cloudinary’s Upload Widget and transformation features made uploads easy and optimized delivery. The solution saved 10–20% in internal resources and improved user experience with faster loading. Cloudinary’s integration and automation helped Opinion Stage focus on product growth and innovation.

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Computer Software Success stories in Driving ROI and Results using Customer Experience Management solutions

 

FireMon - Computer Software - Medium

Overland Park, USA
Account-based experience (ABX) strategy Sales engagement process improvement Account-based marketing Sales enablement

FireMon used Postal and Outreach to improve their global ABX strategy. They generated $4 million in influenced pipeline. The team... built stronger client relationships. Postal helped increase efficiency in their sales process. The solution supported better engagement with prospects. FireMon saw measurable business impact from the partnership.

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Microsoft - Computer Software - Very Large

Redmond, USA
Online community support for product users Customer engagement through peer-to-peer forums Customer engagement Community management

Microsoft used Khoros to build online communities for Power BI, Power Apps, and Microsoft Flow. Community activity grew by 600%... while support headcount stayed flat. Microsoft saved over $1 million each month in support costs. 90% of questions received a response within 48 hours. 75% of community content now comes from members, making it self-sustaining. Customer satisfaction and engagement increased across all communities.

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Top Stories in Computer Software about adoption of Channel Partner Management software

 

Teamwork - Computer Software - Medium

Cork, Ireland
Affiliate program management automation Partner onboarding and enablement Channel partner management Affiliate marketing

Teamwork used PartnerStack to launch a new affiliate program after discovering that 75% of referral revenue came from affiliates. They needed a... platform with automation, partner resources, and fraud prevention. PartnerStack enabled Teamwork to migrate partners, automate tier upgrades, and provide onboarding support. As a result, Teamwork grew partner revenue by 65% and affiliate-driven channels now drive 18% of new trials and 13% of new customer acquisition each month.

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Gainsight - Computer Software - Medium

San Francisco, USA
Customer success program enhancement Upsell and renewal management Customer success Account management

Gainsight uses partner ecosystems to improve customer success. They focus on integrations, ecosystem intelligence, and ELG event strategies. Integrations help... customers work faster and keep all their tools connected. Gainsight uses partner data to spot upsell and renewal opportunities. Companies with strong partner programs see higher renewal and upsell rates. Gainsight’s approach helps boost retention and drive growth.

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Top Stories in Computer Software about adoption of E-Commerce Platform software

 

Cyncly - Computer Software - Large

Norway
Ecommerce automation for software sales Subscription billing and retention management Ecommerce enablement Subscription management

Cleverbridge helped Cyncly move from manual sales to digital ecommerce. Cyncly saw a 131% year-over-year increase in orders after integrating... Cleverbridge. Payment authorization rates reached 97%, and 11.9% of revenue came from automated retention tools. The solution reduced manual work and enabled instant software access. Cyncly now scales ecommerce for multiple brands globally with less complexity.

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Absorb - Computer Software - Large

Calgary, Canada
Ecommerce integration for LMS platforms Learning management systems Ecommerce enablement

Absorb needed a better ecommerce solution for their LMS. Their in-house ecommerce feature was taking resources from core product development.... Foxy.io's API integration let Absorb upgrade ecommerce quickly. The solution added support for international taxes, over 100 payment options, and single sign on. Absorb's users now get advanced ecommerce features while the dev team focuses on the LMS.

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Computer Software Success stories in Driving ROI and Results using Field Service Management solutions

 

A leading Indian manufacturer of computer hardware and IT services - Computer Hardware - Very Large

India
Field service workforce management SLA compliance improvement Workforce management Field service operations

FieldEZ's mobile workforce management solution replaced a legacy system for a top Indian IT hardware manufacturer. The company rolled out... FieldEZ to 5,000 users, improving SLA compliance from 30% to over 95% in two years. Field engineers saw a 150% improvement in productivity. The solution enabled real-time visibility, better resource utilization, and reduced maintenance costs. The client also achieved a 25% boost in field force utilization and a 10% increase in service volumes handled.

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Computer Software Clients Speak: The Impact of deploying Employee Monitoring solutions

 

A rapidly growing SaaS provider - Computer Software - Medium

Customer service performance analytics Remote workforce management Customer support optimization Workforce analytics

ActivTrak helped a fast-growing SaaS provider boost customer service productivity by 21%. The company integrated ActivTrak with Zendesk and Intercom... to create a custom dashboard in Power BI. This dashboard gave managers and agents real-time insights into support metrics and productivity. In six months, customer satisfaction scores rose by 5%. The team improved coaching, reduced onboarding costs, and managed remote staff more effectively.

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Measuring Security Success in Computer Software Deployments

 

Celsys - Computer Software - Medium

Tokyo, Japan
International payment processing for digital goods Subscription management for creative software Payment processing Subscription management

Celsys used Stripe to fix payment issues for its Clip Studio Paint app. Before Stripe, Celsys lost sales due to... outages and lacked support for key currencies. After switching in 2022, Celsys saw zero payment errors and cut fraudulent chargebacks by 75%. Stripe Billing made it easier to manage subscriptions and support users in Japanese. Celsys now spends less time on system changes and plans to use more Stripe features for marketing.

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Computer Software Clients Speak: The Impact of deploying Customer Data Platform solutions

 

Malwarebytes - Computer Software - Medium

Santa Clara, USA
Customer data unification for marketing Personalized cross-channel campaign management Customer data management Customer engagement

Malwarebytes used Blueshift to unify customer data across channels. They integrated Blueshift with Snowflake for real-time data access. This helped... them personalize marketing messages and segment customers more effectively. With richer data, Malwarebytes delivered more targeted campaigns and improved customer journeys. The company saw better engagement by using AI-driven insights for marketing.

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Measuring Affiliate Marketing Success in Computer Software Deployments

Snappa - Computer Software - Small

Ottawa, Canada
Affiliate program management for SaaS Recurring commission tracking and payouts Affiliate marketing Revenue generation

LeadDyno helped Snappa launch and scale its affiliate marketing program. Snappa needed a platform that could handle recurring commissions and... integrate with Stripe and PayPal. With LeadDyno, Snappa grew to over 4,100 affiliates and now generates $130K+ in annual affiliate revenue. Affiliates now drive 17% of Snappa’s total revenue. The platform’s flexibility lets Snappa adjust commission rates and manage rapid growth.

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How Incentives and Compensation Management is Delivering ROI for Computer Software Leaders

 

Planview - Computer Software - Large

Austin, USA
Commission calculation automation Sales performance visibility Incentive compensation management Sales operations

CaptivateIQ helped Planview automate their commission process, cutting monthly calculation time by 90%. The team moved from manual Excel spreadsheets... to a scalable solution, improving accuracy and reducing errors. Over 150 sales reps now benefit from real-time pay statements and better quota visibility. Integration with Salesforce CRM made data sharing seamless. Planview’s sales operations can now focus on growth instead of manual tasks.

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Computer Software Success stories in Driving ROI and Results using Sweepstakes solutions

 

Topaz Labs - Computer Software - Small

Dallas, USA
Social media contest lead generation Social follower acquisition Lead generation Customer engagement

Topaz Labs used VYPER to run a social media contest. They wanted to grow their email list and social media... following. The contest generated 44,853 new email leads and 14,206 new followers. Over 13,105 social shares and 3,973 trial accounts were created. The landing page converted at 19%. Facebook ads and gamified actions drove engagement and referrals.

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How Auto Dialer is Delivering ROI for Computer Software Leaders

 

Confidential SaaS Company - Computer Software - Medium

Sales pipeline acceleration Sales rep productivity improvement Sales automation Lead generation

ConnectAndSell helped a fast-growing SaaS company boost sales without hiring more staff. The platform automated dialing and voicemail, letting reps... focus on real conversations. Sales reps made 10x more connections per day. Pipeline value grew by 50% in three months. The company scaled sales efficiently and saved on hiring costs.

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Measuring Conversational Marketing Success in Computer Software Deployments

 

Elearnio - Computer Software - Small

Berlin, Germany
Automated lead generation for SaaS Website visitor engagement and meeting booking Lead generation Customer engagement

Continually helped Elearnio, a German software startup, solve their lead generation problems. Elearnio found other chatbot builders too complex, but... Continually's simple setup and templates made it easy to engage website visitors. The chatbot automatically booked meetings and qualified leads, including a prospect with over 49,000 employees. Fun, conversational messaging improved the customer experience and brought in high-quality leads. Elearnio saved time and focused more on growing their business.

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How Presentation Software is Delivering ROI for Computer Software Leaders

 

Emerge - Computer Software - Medium

Scottsdale, USA
Investor pitch deck creation Cross-departmental presentation management Board and investor communications Internal training and reporting

Emerge used Beautiful. ai to create a pitch deck that helped them secure $130M in series B funding. The team...adopted Beautiful.ai for board meetings, training, and finance reports. They saved hours per presentation and improved collaboration across departments. The platform made it easy to maintain branding and design standards. Emerge credits Beautiful.ai as a key factor in their funding success.

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Computer Software Success stories in Driving ROI and Results using Social CRM solutions

Bloomerang - Computer Software - Medium

Indianapolis, USA
Sales pipeline management for SaaS Lead tracking and reporting for sales teams Sales pipeline management Lead management

Nutshell helps Bloomerang organize its sales process and manage rapid growth. Bloomerang, a cloud-based donor database for nonprofits, needed a... CRM that was easy to use and integrated with Google Mail. After switching to Nutshell, Bloomerang streamlined its sales pipeline and improved lead management. The team now uses custom reports to track leads and build stronger customer relationships. Since adopting Nutshell, Bloomerang has averaged 100% revenue growth per year and increased donor retention rates for its nonprofit clients.

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Top Stories in Computer Software about adoption of Other Demand Generation software

 

Campaign Monitor - Computer Software - Medium

Sydney, Australia
Newsletter signup form optimization Lead generation Email marketing

Campaign Monitor used Sleeknote to increase newsletter signups. They set up page-specific SleekBoxes on their guides and blog pages. On... the guides page, a SleekBox appears after 15 seconds, using social proof to encourage signups. On the blog, another SleekBox offers an email marketing course to attract subscribers. These targeted forms help Campaign Monitor grow their email list and engage more users.

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Computer Software Clients Speak: The Impact of deploying Meeting Management solutions

 

Digital Logistics - Computer Software - Small

USA
Client management automation Document sharing and onboarding Client relationship management Workflow automation

Digital Logistics used to manage everything by hand. They struggled with manual scheduling, payments, and client communication. After adopting vcita,... they organized all client data in one CRM. They automated document sharing and client outreach with email and SMS campaigns. Scheduling moved to a client portal, reducing missed opportunities. Their churn rate dropped to 3%. The team now enjoys a 4-hour work week thanks to automation.

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Measuring POS Success in Computer Software Deployments

 

Celsys - Computer Software - Medium

Tokyo, Japan
International payment processing for digital goods Subscription management for creative software Payment processing Subscription management

Celsys used Stripe to fix payment issues for its Clip Studio Paint app. Before Stripe, Celsys lost sales due to... outages and lacked support for key currencies. After switching in 2022, Celsys saw zero payment errors and cut fraudulent chargebacks by 75%. Stripe Billing made it easier to manage subscriptions and support users in Japanese. Celsys now spends less time on system changes and plans to use more Stripe features for marketing.

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Computer Software examples of Driving Business Value with Marketing Attribution

 

Adobe - Computer Software - Very Large

San Jose, USA
Media monitoring consolidation PR performance measurement and analysis Media monitoring Marketing analytics

Adobe used Cision to improve PR efficiency and ROI. They consolidated media monitoring to Cision, which captured 82% of all... content. Adobe cut research reports by 25% and reduced agency hours and costs by 67%. The new approach focused on quality coverage and C-suite engagement. This led to better marketing decisions and improved return on investment.

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Computer Software examples of Driving Business Value with Demand Side Platform

 

DeltaXML - Computer Software - Small

Malvern, UK
Digital advertising audience expansion Brand awareness campaign targeting Audience targeting Brand marketing

Choozle helped DeltaXML, a software company, reach new audiences with digital ads. DeltaXML used Choozle to target and refine audience... segments and keywords. Ads drove 4x more unique traffic than organic search. 99% of visitors from these ads were new, making up 16.5% of new website traffic. Choozle became a key part of DeltaXML’s digital advertising strategy.

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Computer Software Success stories in Driving ROI and Results using Publisher Ad Management solutions

 

Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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How Mobile Advertising is Delivering ROI for Computer Software Leaders

 

International software company - Computer Software - Very Large

Global brand awareness campaigns CTV advertising for B2B audiences Brand awareness CTV advertising

Simpli. fi helped an international software company boost global brand awareness. The company used programmatic CTV ads and keyword search...retargeting to reach audiences in the U.S. and Europe. They targeted over 4.7 million U.S. households and used geo-optimized tactics in the UK, France, and Germany. The campaign drove 68,638 website visits and achieved a 96.66% video completion rate. The company saw a combined CPM of $17.79 across all markets.

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Top Stories in Computer Software about adoption of Inside Sales software

 

Confidential SaaS Company - Computer Software - Medium

Sales pipeline acceleration Sales rep productivity improvement Sales automation Lead generation

ConnectAndSell helped a fast-growing SaaS company boost sales without hiring more staff. The platform automated dialing and voicemail, letting reps... focus on real conversations. Sales reps made 10x more connections per day. Pipeline value grew by 50% in three months. The company scaled sales efficiently and saved on hiring costs.

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Computer Software Clients Speak: The Impact of deploying Local Marketing solutions

 

Pipedrive - Computer Software - Medium

New York, USA
SEO-driven content marketing Keyword ranking for lead generation Content marketing SEO strategy

Pipedrive wanted to rank #1 for the high-volume keyword "sales management" (9,900 searches/month). The team used a detailed 8-step SEO... strategy, including content creation, on-page optimization, internal linking, and outreach. They focused on keyword research, writing in-depth content, and building links through guest posting. Within three months, Pipedrive reached the top spot in Google search results for their target keyword. This approach helped them attract thousands of visitors and potential leads each month.

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Top Stories in Computer Software about adoption of Digital Experience Platform software

 

TechSmith - Computer Software - Medium

Okemos, USA
User feedback collection for UX Website behavior analysis for product improvement Customer experience analytics Product development

TechSmith uses Hotjar by Contentsquare to improve product development and user experience. The team relies on customer feedback and behavioral... data to guide decisions. They use heatmaps to see how users interact with product pages and identify areas for improvement. On-page surveys help them understand user frustrations and needs. This approach lets TechSmith make changes based on real data, leading to better products and happier customers.

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Measuring Website Builder Success in Computer Software Deployments

 

Intuit - Computer Software - Very Large

Mountain View, USA
Live participant recruiting for user research Customer journey feedback collection User research Customer feedback

Intuit used Ethnio to run live intercept participant recruiting for TurboTax. The team conducted targeted interviews with real customers during... tax season. This approach gave deep insight into the customer journey and surfaced honest feedback. Insights from intercepts led to quick product fixes and inspired new initiatives. Intuit scaled research globally and reached hard-to-recruit segments using Ethnio.

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Measuring Channel Marketing Success in Computer Software Deployments

 

Nintex - Computer Software - Large

Bellevue, USA
Sales pipeline automation Partner engagement workflow automation Sales automation Channel partner management

Impartner helped Nintex automate sales and boost revenue. Nintex used real-time data to build advanced workflows. This made their sales... process faster and more reliable. They created repeatable models for partner engagement. The new system improved demand generation, quoting, and compliance. Nintex saw a smoother path from lead to sale.

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Measuring Web Security Success in Computer Software Deployments

 

Pipedrive - Computer Software - Medium

New York, USA
Email authentication and DMARC compliance Phishing and spoofing prevention Email security Fraud prevention

Pipedrive used Red Sift’s OnDMARC to improve email security and stop spoofing. In the first month, OnDMARC blocked over 1,500... fraudulent senders. The Infosec team reached full DMARC compliance in just 6 weeks. OnDMARC’s dashboard and daily reports made it easy to manage SPF and DKIM. Dedicated support helped Pipedrive combine 18 SPF sending services into one include. Pipedrive now protects its brand and customers from phishing attacks.

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Top Stories in Computer Software about adoption of Demand Generation software

 

Sage - Computer Software - Very Large

Newcastle upon Tyne, UK
Sales reference management Customer advocacy program Sales enablement Customer marketing

Sage used Upland RO Innovation to improve its sales customer reference program. The new system helped Sage influence nearly 30%... of new sales. Sales reps now spend 85% less time searching for references. The program supports over 800 customer references and delivers 30 references per month. Sage doubled its monthly recurring revenue year over year with this approach.

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