Success Stories | Customer Results & Use Cases in the Computer Software

Zend Technologies used MadCap Flare to publish online documentation for multiple products. Flare's single-source publishing helped Zend cut project time... and manage hundreds of pages across web and mobile. The team used HTML5 and CSS to customize content and improve user experience. MadCap support and forums helped Zend quickly learn new skills. Zend now delivers help content anytime, anywhere, meeting customer needs for fast access.
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Zend Technologies used MadCap Flare to publish online documentation for multiple products. Flare's single-source publishing helped Zend cut project time... and manage hundreds of pages across web and mobile. The team used HTML5 and CSS to customize content and improve user experience. MadCap support and forums helped Zend quickly learn new skills. Zend now delivers help content anytime, anywhere, meeting customer needs for fast access.
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Zend Technologies used MadCap Flare to publish online documentation for multiple products. Flare's single-source publishing helped Zend cut project time... and manage hundreds of pages across web and mobile. The team used HTML5 and CSS to customize content and improve user experience. MadCap support and forums helped Zend quickly learn new skills. Zend now delivers help content anytime, anywhere, meeting customer needs for fast access.
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Jasper helped Bonterra automate responses to customer reviews, saving 83% of the time previously spent on this task. The customer marketing... team used Jasper’s Grid and custom agents to process three months of reviews in under two hours. Jasper ensured brand voice consistency across all communications. The team now spends more time on high-value advocacy work and less on manual content tasks. Bonterra also uses Jasper to speed up case study production and maintain messaging standards.
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Talkdesk used Smartling to automate website localization across 6 languages. Manual translation was slow and error-prone, making updates hard to... manage. Smartling’s Global Delivery Network integrated with Talkdesk’s CMS, Marketo, and Figma. This removed manual steps and cut developer workload. Talkdesk quickly launched localized sites and kept messaging consistent. Automation freed up resources for more marketing projects and global growth.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Tanium used Vyond to turn an 80-minute executive keynote on AI strategy into a two-minute video. The enablement team created... an animated character of the CTO using Vyond’s Photo-to-Character and AI voice features. This video helped sales, marketing, and training teams share key messages with a wider audience. The video is now part of Tanium’s customer education and new course content. Vyond made it easy to create engaging, outcome-focused messaging for Tanium’s platform positioning.
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ScreenFlow helped AgileBits make professional screencasts for 1Password. David Chartier used to combine many apps for video and audio, but... ScreenFlow made the process much easier. He now uses it to record and edit software demos and iPhone app demos. The tool lets him focus on telling a clear story and teaching users. ScreenFlow saves time and improves the quality of AgileBits' product videos.
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Consensus helped Autodesk's technical sales team save 30% more time while maintaining their sales quota. The team used Consensus to... digitize repetitive solution demos and support multiple languages. In one quarter, Autodesk generated $5 million in new qualified pipeline. The platform enabled more deals to close without presales involvement. Sales reps quickly adopted the tool and shared positive feedback.
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ELB Learning helped Intuit transform training for sales and support teams. The new solution used gamification, personalized learning paths, and... certification programs. Employees saw a 14% lift in sales acumen, 3% in business acumen, and 4% in technical acumen. The revamped onboarding improved engagement and ramp-up speed. Over 2,000 training modules and 15 learning paths were created in eight months.
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Gusto used Easygenerator and LearnUpon to scale employee training. The team saved over $1.1 million in training costs. They cut... course update time by 50%, from up to 25 minutes to just 5 minutes per course. Gusto created more than 1,400 courses, making training more accessible. The integration allowed real-time updates and better tracking of training effectiveness. Gusto avoided hiring 6–8 extra learning designers by using these tools.
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Ixiasoft used Qoppa Software's jPDFNotes and jPDFProcess libraries to add PDF viewing and annotation to their DITA CMS. The goal was... to let technical teams review and mark up PDF documents together in real time. Qoppa's tools enabled online collaboration, merging annotations from multiple reviewers. Ixiasoft praised the open API and responsive support from Qoppa. The integration improved document review and collaboration for technical documentation teams.
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Workday uses Figma to improve global design and development collaboration. Teams work together in real time using FigJam and Figma's... collaborative features. Figma helps keep design systems consistent across projects. Dev Mode lets designers hand off work to developers with fewer errors. Workday supports 65 million users with these tools.
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Magnolia CMS helped Atlassian transform its main website into a flexible marketing and sales channel. Before Magnolia, Atlassian's site was... hard to manage and slow to update, with content changes taking weeks. Magnolia enabled fast content creation, easy translation, and campaign launches without developer help. The team built 41 multilingual pages for 33 countries in 10 languages in just three months. Magnolia handled viral traffic spikes, improved collaboration, and boosted marketing agility for Atlassian's global team.
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Cornerstone OnDemand replaced their old monolithic CMS with Sanity. io. Their developers built custom editorial workflows for translation and multi-language...support. Sanity Studio let them create an easy editing interface for marketers. Flexible content modeling helped them move to structured content. Using Sanity’s hosted APIs, they sped up development and reduced server maintenance.
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Contentful helped Visier move away from a slow, WordPress-based website. Teams can now publish content in minutes, not days. Over... 30 editors work on the platform, using modular content models. Visier scaled its web presence and reached new markets faster. Contentful's localization and orchestration features empower team creativity and support business growth.
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Heretto helped Medallia unify documentation for over 11 products after multiple acquisitions. Medallia used Heretto Deploy Portal to create a... single, branded help portal with federated search. This improved the user experience for both customers and employees. The portal enables personalized content delivery and supports multi-factor authentication. Medallia can now easily integrate new acquisitions and streamline documentation workflows.
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Zend Technologies used MadCap Flare to publish online documentation for multiple products. Flare's single-source publishing helped Zend cut project time... and manage hundreds of pages across web and mobile. The team used HTML5 and CSS to customize content and improve user experience. MadCap support and forums helped Zend quickly learn new skills. Zend now delivers help content anytime, anywhere, meeting customer needs for fast access.
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Jasper helped Bonterra automate responses to customer reviews, saving 83% of the time previously spent on this task. The customer marketing... team used Jasper’s Grid and custom agents to process three months of reviews in under two hours. Jasper ensured brand voice consistency across all communications. The team now spends more time on high-value advocacy work and less on manual content tasks. Bonterra also uses Jasper to speed up case study production and maintain messaging standards.
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Acquia Cloud Platform helped Pegasystems transform its Pega Academy digital training. The new modular system enabled the web team to... publish content as soon as it was ready, matching the pace of product updates. Over 100,000 users completed 9.1 million modules since launch. The platform issued more than 615,000 Challenge systems and 140,000 mission badges. Real-time notifications and improved content creation made learning more engaging and efficient.
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Templafy helped Milestone Systems achieve global brand compliance. The company used Templafy's centralized library to distribute brand assets to over... 1,000 employees in 25+ countries. Sales teams now create presentations faster and always meet company standards. Employees can choose from approved email signatures for different regions or campaigns. The solution improved efficiency and ensured brand consistency worldwide.
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Lenovo used Liferay to launch the Lenovo 360 Partner Hub, a unified portal for its global partner network. The new hub... replaced multiple regional portals, making it easier for partners to find information and manage sales. Lenovo saw a 150% increase in total users, a 400% rise in visits, and a 300% boost in page views. Partners now access resources faster, close deals more quickly, and report higher satisfaction. The portal supports 16 languages and brings over 50 tools into one place.
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CloudCannon helped PaperCut migrate 98% of 4,000 web pages from six systems into one CMS. Publishing speed increased 100x, cutting... time-to-publish from weeks to minutes. Over 110 editors now collaborate easily, with non-technical users empowered to update content. Core web vitals scores jumped from 14 to over 90. CloudCannon's Git-based workflows and professional services enabled PaperCut to launch 20+ major projects and creative campaigns.
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Ansys used Pronovix’s Zero Gravity developer portal to centralize its developer documentation and resources. The portal launched in early 2023... and quickly gained almost 7,000 registered users. Ansys needed a unified platform for both public and private content, seamless navigation, and strong search. Pronovix delivered custom importers, advanced search integration, and flexible access control. The portal now supports internal and external users, hosts an app catalog, and enables community engagement through forums and feedback tools.
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Trend Micro used TransPerfect's Project Director to automate and streamline its translation process. The company integrated GlobalLink with Adobe Experience... Manager for web content localization. Over 200 users at Trend Micro managed workflows for both internal and external localization using Project Director. The solution processed more than 220 million words and supported over 30 language pairs. Trend Micro also set up more than 10 workflows for efficient content management.
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Nemetschek Group used Neos CMS to build the Nemetschek ONE Extranet. The goal was to connect 14 brand companies and... enable easy information sharing. Neos CMS provided a flexible dashboard, employee directory, and news module. Editors worldwide managed content without special training. The solution included Elastic Search and REACT integration for speed and usability.
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Precursive helped Orbus Software transform its professional services. Orbus gained transparency over projects and improved reporting. The team used Precursive... to measure time to first value during onboarding. Flexible integration with Salesforce enabled new service offerings. Orbus improved governance, budget control, and delivery efficiency. Customer satisfaction increased with a focus on value and realistic timelines.
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Front helped Scratchpad centralize all customer communications and internal workflows. The team moved from Gmail to Front to improve collaboration,... visibility, and response speed. With Front, Scratchpad manages multiple inboxes, automates workflows, and uses shared drafts for real-time teamwork. The Salesforce integration ensures all emails are logged and visible across teams. Scratchpad now achieves a 100% CSAT and averages 40-minute response times, delivering fast, consistent service.
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Software AG used monday. com to boost team collaboration by 71%. The marketing team needed a single source of truth...for global campaign planning. monday.com was easy to use and quick to set up, helping teams align and share best practices. Integration with Microsoft Teams drove fast adoption. Over 300 users now manage marketing and sales projects on one platform. Data privacy and compliance needs were fully met.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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HubSpot helped TrekkSoft boost new leads by 376%. The company saw a 429% increase in organic traffic and a 12X... rise in social media leads. TrekkSoft used HubSpot's CRM platform to unify marketing tools, improve analytics, and streamline content management. The team grew from 15 to 40 employees, and marketing qualified leads rose by 92%. HubSpot enabled TrekkSoft to scale its marketing and sales efforts quickly.
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HubSpot helped TrekkSoft boost new leads by 376%. The company saw a 429% increase in organic traffic and a 12X... rise in social media leads. TrekkSoft used HubSpot's CRM platform to unify marketing tools, improve analytics, and streamline content management. The team grew from 15 to 40 employees, and marketing qualified leads rose by 92%. HubSpot enabled TrekkSoft to scale its marketing and sales efforts quickly.
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Progress used DealCloud to manage its M&A pipeline. Before DealCloud, the team tracked deals in spreadsheets and struggled as deal... volume grew. DealCloud helped Progress centralize deal sourcing, activity tracking, and reporting. The team now tracks over 400 companies and manages 10 active deals at a time. DealCloud saved the team 5 hours per week and achieved 100% adoption by corporate development.
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Nutshell helped Software Consulting Services (SCS) move from an on-prem CRM to a cloud-based system. SCS now manages all sales... contacts, follow-ups, and outreach in one place. The VP of Sales can work from anywhere, improving flexibility and reducing bottlenecks. SCS eliminated extra tools by using Nutshell’s built-in email marketing. The team now spends less time on manual tasks and more time building customer relationships.
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Asana used Meltwater to improve its media monitoring and communication strategy. Before Meltwater, Asana tracked media manually, which took a... lot of time and gave only basic insights. With Meltwater, Asana now tracks media coverage and social conversations in one place. Real-time alerts help the team focus on important stories and measure impact. Meltwater’s Media Impact Index lets Asana see which media channels work best and compare results with competitors. Detailed reports and global support help Asana share insights and improve brand reputation.
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Asana used Meltwater to improve its media monitoring and communication strategy. Before Meltwater, Asana tracked media manually, which took a... lot of time and gave only basic insights. With Meltwater, Asana now tracks media coverage and social conversations in one place. Real-time alerts help the team focus on important stories and measure impact. Meltwater’s Media Impact Index lets Asana see which media channels work best and compare results with competitors. Detailed reports and global support help Asana share insights and improve brand reputation.
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Asana used Meltwater to improve its media monitoring and communication strategy. Before Meltwater, Asana tracked media manually, which took a... lot of time and gave only basic insights. With Meltwater, Asana now tracks media coverage and social conversations in one place. Real-time alerts help the team focus on important stories and measure impact. Meltwater’s Media Impact Index lets Asana see which media channels work best and compare results with competitors. Detailed reports and global support help Asana share insights and improve brand reputation.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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HubSpot helped TrekkSoft boost new leads by 376%. The company saw a 429% increase in organic traffic and a 12X... rise in social media leads. TrekkSoft used HubSpot's CRM platform to unify marketing tools, improve analytics, and streamline content management. The team grew from 15 to 40 employees, and marketing qualified leads rose by 92%. HubSpot enabled TrekkSoft to scale its marketing and sales efforts quickly.
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Oktopost helped Planview unify its social media management and employee advocacy. Planview replaced multiple disconnected tools with Oktopost’s all-in-one platform.... This let them track key metrics and manage campaigns from one place. Planview saw a 61% increase in posting volume and a 75% growth in click-through rates. Most importantly, they achieved a 22% increase in leads from social media.
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BuzzSumo Pro helped Integrify cut content curation time from one hour to just 15 minutes a day. The marketing team... uses saved searches and trending topics to find relevant posts fast. BuzzSumo also gives new content ideas, helping writers avoid idea droughts. Integrify dropped other tools, saving money and making the process simpler. The team now manages everything from one dashboard.
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Sprinklr Project Management helped PROS Holdings, Inc. unify its social campaign management. The team centralized planning, publishing, and analysis in... one platform. This improved collaboration and reduced the need to switch between tools. In four months, PROS created nine portfolios, 42 projects, and 215 tasks. The solution gave better visibility, tracking, and streamlined workflows for the social team.
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Sprinklr Project Management helped PROS Holdings, Inc. unify its social campaign management. The team centralized planning, publishing, and analysis in... one platform. This improved collaboration and reduced the need to switch between tools. In four months, PROS created nine portfolios, 42 projects, and 215 tasks. The solution gave better visibility, tracking, and streamlined workflows for the social team.
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Sprinklr Project Management helped PROS Holdings, Inc. unify its social campaign management. The team centralized planning, publishing, and analysis in... one platform. This improved collaboration and reduced the need to switch between tools. In four months, PROS created nine portfolios, 42 projects, and 215 tasks. The solution gave better visibility, tracking, and streamlined workflows for the social team.
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Mention helps Cambridge Intelligence monitor social media and track competitors. The team uses Mention to listen for feedback and industry... trends. This helps them improve their product and stay ahead of competitors. Mention is simple to set up and easy to maintain. The tool supports a smarter marketing strategy for this data visualization startup.
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Hiver helped ThemeSelection cut response times by 30%. The marketing team used to struggle with scattered emails and slow replies.... With Hiver, all customer queries now go to a shared inbox in Gmail. The team assigns messages, uses templates, and tracks SLAs. This saves 3–5 hours each week. Customer satisfaction rose by 15–20%. Hiver made support faster, more consistent, and easier for everyone.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Helpjuice helped 4Tier Software, LLC cut information management hours by 30%. Junior developer reliance on seniors dropped by 10%. Senior... developers saved 15 hours each month. Customer support requests fell by 5%. The team centralized knowledge, making it easy to find and update information. Customization and fast support from Helpjuice made setup smooth and efficient.
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HubSpot helped TrekkSoft boost new leads by 376%. The company saw a 429% increase in organic traffic and a 12X... rise in social media leads. TrekkSoft used HubSpot's CRM platform to unify marketing tools, improve analytics, and streamline content management. The team grew from 15 to 40 employees, and marketing qualified leads rose by 92%. HubSpot enabled TrekkSoft to scale its marketing and sales efforts quickly.
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Kayako helped Trilogy cut 80% of support tickets in just 90 days. Trilogy, a B2B software group, faced high support... costs and agent churn with 23,000 monthly tickets. Kayako replaced Zendesk, automating ticket resolution and reducing agent workload. Trilogy saved $5 million annually and reduced average ticket age from 17.6 hours to under 2 minutes. The team size dropped from 119 to 50 agents, with 76% of tickets resolved by AI.
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Sprinklr Project Management helped PROS Holdings, Inc. unify its social campaign management. The team centralized planning, publishing, and analysis in... one platform. This improved collaboration and reduced the need to switch between tools. In four months, PROS created nine portfolios, 42 projects, and 215 tasks. The solution gave better visibility, tracking, and streamlined workflows for the social team.
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PagerDuty helped Xero scale on-call groups and improve incident response. Xero used PagerDuty and ChatOps to automate incident management and... reduce manual work. The company saw a 40% reduction in high-urgency alerts and a 74% decrease in mean time to resolution. Teams gained more flexibility and ownership over on-call schedules. Analytics from PagerDuty helped managers monitor team health and prevent burnout.
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UserGuiding helped TimeSolv boost user engagement with in-app messages and surveys. Before, TimeSolv waited weeks to launch simple tooltips due... to busy developers. With UserGuiding, they quickly created in-app announcements, surveys, and guides without coding. This made onboarding easier for all user types. TimeSolv saw over 10% more survey responses after switching from email to in-app surveys.
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Zendesk used ngrok to boost engineering productivity for 200 engineers across four global offices. The team eliminated proxy troubleshooting and... reduced onboarding time for new engineers to just 15 minutes. Zendesk expanded ngrok usage 20x, making it the standard for secure remote access in their development workflow. Engineers now spend more time building and less time on setup hassles. ngrok delivers reliable, low-latency performance for Zendesk’s distributed teams.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Norton 360 used Apple Ads to boost global awareness and ad relevancy for its mobile security app. The team at... Gen launched localized campaigns in multiple markets, optimizing keywords and bidding for each region. They created custom ad variations to match user interests and improve engagement. As a result, ad variations delivered 27% higher revenue, 30% higher return on ad spend, and 10% lower cost-per-trial compared to default ads. Apple Ads enabled real-time performance monitoring and rapid testing for better results.
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Descript built over 50 custom AI apps using Retool, automating hundreds of hours of manual work each week. The company saved... tens of thousands of dollars by creating in-house tools instead of buying third-party solutions. Retool enabled Descript to unify fragmented dashboards and streamline sales, marketing, and support operations. Custom workflows improved lead enrichment and AI evaluation, boosting efficiency without extra engineering resources. Descript now operates with the agility of a much larger company, scaling faster and solving complex problems quickly.
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Trend Micro used TransPerfect's Project Director to automate and streamline its translation process. The company integrated GlobalLink with Adobe Experience... Manager for web content localization. Over 200 users at Trend Micro managed workflows for both internal and external localization using Project Director. The solution processed more than 220 million words and supported over 30 language pairs. Trend Micro also set up more than 10 workflows for efficient content management.
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Metacore used Matrix42 SaaS Management to gain full visibility into its SaaS tools. The company faced challenges with fragmented software... usage and uncontrolled spend as it grew. Matrix42 enabled automatic discovery of all SaaS subscriptions and tracked usage across teams. Metacore reduced unnecessary spend and eliminated shadow IT. Renewal processes became more efficient and data-driven, supporting better IT and finance planning.
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Zeplin helped Cargas Energy’s product team reduce QA bugs and improve UX alignment. The team struggled with confusion and stress... using Figma alone for design handoff. Zeplin became their single source of product truth, connecting requirements, flows, and designs. Developers gained clarity, and non-technical teammates found it easier to review work. The result was less confusion, better documentation, and fewer critical bugs before launch.
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PTC used Cisco UCS X-Series and FlexPod to speed up Servigistics R&D. Their software helps large companies manage complex service... supply chains. With Cisco, PTC cut development and testing from hours to minutes. Customers saw up to 35% better asset uptime and 35% lower inventory. Cisco's technology enabled faster AI innovation and improved supply chain performance.
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Auvik used Recapped to simplify its complex sales process. Before Recapped, sales teams struggled with long slide decks and lost... information. Onboarding new account executives was slow and inconsistent. With Recapped, Auvik created templates and organized sales playbooks. The team reduced onboarding time and made sales information easy to find. Sales reps and buyers now have a clear, shared workspace for every deal.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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CyberArk used Tackle to quickly list multiple products on AWS Marketplace. Tackle's platform helped CyberArk launch in less than a... month with minimal technical resources. The solution fit CyberArk’s enterprise software model and integrated with Salesforce. CyberArk’s finance team can now track sales easily with Tackle’s reporting dashboard. The sales team learned to manage transactions using public and private offers.
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Madhive helped a large software company boost brand awareness by 8. 6% using CTV advertising. The client used Madhive and...Upwave to run a brand lift study and optimize ad spend. Over a year, the company spent over $5 million on media and achieved a return on ad spend between 1.5x and 1.8x. Purchase intent increased by 2.1%. Custom reporting and real-time campaign changes improved both awareness and conversions.
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Cresta helped a leading global SaaS provider move sales operations offshore without losing revenue. In just 3 months, the offshore... team increased revenue per chat by 35% and customer satisfaction by 6.5%. Sales process adherence improved 5x, and agents now regularly hit their 85% CSAT goal. Cresta Agent Assist saved each agent over 14 hours of typing per month. Supervisors gained full visibility into agent performance and process compliance.
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Dooly used Navattic to add interactive product demos to their website. Before Navattic, Dooly struggled to show their value with... videos and needed technical help to build demos. Navattic let them create demos without engineering resources. The sales team now uses these demos to engage buyers and support product launches. Personalized demos help answer customer questions and encourage deeper sales conversations.
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Zebrafi helped Author-it Software Corporation cut their average sales cycle length by 50%, from 243 to 121 days. The company used... Zebrafi's guided selling methodology to focus on high-value prospects and meet with decision makers. This approach tripled their average deal size from $216,000 to $660,000 in 30 months. Author-it now closes more deals and stands out by selling business value, not just features. The sales team uses Zebrafi to predictably drive revenue and secure better deals.
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Seismic helped QAD transform its sales enablement by unifying content management, training, and analytics in one platform. QAD’s sales reps... now access up-to-date materials quickly, boosting productivity and confidence. Seismic Learning streamlined onboarding, reducing ramp-up time for new hires. Digital Sales Rooms improved buyer engagement by centralizing resources for customers. Analytics gave QAD insight into content effectiveness, helping refine sales and marketing strategies.
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Enablix helped MessageGears improve sales efficiency and buyer engagement. Sales reps now save up to 4 hours a week by... quickly finding content. Over 90% of the sales team uses Enablix weekly. The onboarding process took just three weeks. Personalized content pages led to more second meetings and deeper sales cycles. Sales and marketing teams now work together with less frustration.
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Centrical helped Microsoft boost sales in its Consumer Support Services. Service agents doubled their upsells using Centrical's platform. 89% of... agents engaged with product learning and updates, up from 23%. Gamified microlearning and targeted notifications kept agents motivated. Microsoft turned service centers into revenue centers with these tools.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Crisp switched to Trakstar Hire in 2019 to improve their hiring process. Their old ATS was hard to customize and... had slow, unhelpful support. With Trakstar Hire, Crisp can now tailor hiring workflows for each role. All features are included for a fixed price. Email communication is easy to manage in the system. Support responds quickly and even implemented a user-suggested feature. The team now collaborates better on candidate reviews.
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Celonis needed to train a fast-growing global audience. Their old LMS could not support external education at scale. They switched... to a new platform focused on engaging external learners. Celonis doubled their learners and reached 200 regions. Learner satisfaction rose above 80%. They certified over 49,000 partners.
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Orbus Software used HowNow to cut training time from 2 days to just 2. 5 hours. They built a self-service,...on-demand certification for both employees and customers. Internal experts created microlearning resources based on real user needs. Knowledge checks and gamification kept learners engaged. This new approach saved 11.5 hours per training and 816 hours overall for 71 people.
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Docebo LMS helped Wrike boost user activity by 102%. Wrike saw a 3x increase in conversion rates for pre-sales users... who completed LMS courses. The platform saved 11,247 training hours for Wrike's customer success team. Users gained a safe, self-serve environment to learn and experiment. Customer success managers now focus on advanced consulting instead of basic training.
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ELB Learning helped Intuit transform training for sales and support teams. The new solution used gamification, personalized learning paths, and... certification programs. Employees saw a 14% lift in sales acumen, 3% in business acumen, and 4% in technical acumen. The revamped onboarding improved engagement and ramp-up speed. Over 2,000 training modules and 15 learning paths were created in eight months.
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Learn Amp helped FreshBooks replace their old LMS with a new platform focused on skills and feedback. 88% of users... found Learn Amp easy to use. After two weeks, 80% of FreshBooks employees were active on the platform. Over 1,000 tasks were completed on time in the first month. User acceptance testing and real-time feedback shaped the rollout and improved engagement. The new system made compliance tracking, skill mapping, and manager reporting easier for everyone.
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Upstream Works used LearnUpon LMS to replace email-based training. The company needed a better way to deliver and track training... for customers and partners. LearnUpon provided a central online space for all training materials. The easy-to-use platform improved user engagement and made it simple to update content. Upstream Works saw more product upgrades and better product adoption. The support team at LearnUpon helped them quickly resolve questions.
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Rewind used Workleap Officevibe to improve employee engagement and maintain a strong company culture during rapid growth. The tool helped... Rewind track engagement scores, gather feedback, and act on employee concerns. Rewind achieved an engagement score of 8.3 for over 12 months and improved its employee Net Promoter Score by 40 points in six months. Custom surveys and regular communication helped Rewind support its team and keep employees connected. Workleap Officevibe became central to Rewind's people strategy and decision-making.
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InMoment helped a leading American technology company use social data to improve customer insights. The customer market research team reduced... survey costs by using social signals. They identified gaps in insights and improved survey quality. InMoment's custom solution let them compare social and survey data for better decisions. Leadership teams used these insights to guide marketing and product strategy.
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Microsoft used Recollective's AI-powered qualitative research platform to bring research in-house for the first time. The team reduced time-to-insight by... 80%, completing projects much faster than before. Recollective enabled Microsoft to manage large-scale studies independently, gathering feedback from over 130 participants in days. Real-time AI tools helped extract actionable insights quickly. The platform's branding features increased participant engagement and trust.
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Storyblok wanted to prove its platform sparks joy for users. Sago and IVP Research Labs used facial coding and qualitative... interviews to measure user emotions. 83% of participants felt joy using Storyblok. 55% enjoyed updating content, and 60% felt joy using AI features. The research gave Storyblok proof for its sales and marketing and insights for future growth.
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Intuit QuickBooks and Mailchimp used dscout to scale their “Adopt a Small Business” program globally. The program connects employees with... small business owners for eight weeks, building empathy and product knowledge. dscout enabled remote research, Slack channels, and diary submissions, helping teams gather insights and improve QuickBooks and Mailchimp. The program expanded from local pilots to worldwide cohorts, supporting diverse businesses and driving product enhancements. Employees and customers both benefit from shared learnings and real-time feedback.
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Autodesk used the Alida platform to grow its Autodesk Research Community. The Research Ops team improved the speed and quality... of user feedback. They created a DIY toolkit to help internal teams run research projects. This made it easier to collect feedback from a diverse group of users. As a result, Autodesk now makes business decisions based on real customer insights. The company also increased engagement with its community members.
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Adobe used the UserTesting Human Insight Platform to improve a new Photoshop feature. After launch, users struggled with the image... extraction tool. Adobe needed feedback from a wider range of users, not just experts. UserTesting helped them gather insights from both novice and experienced users. The team made changes to the feature’s name, interface, and navigation. This led to a more usable feature for all Photoshop customers.
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SurveySparrow helped Vector Networks boost survey response rates. The company used SurveySparrow's conversational surveys and email embeds to collect feedback... at every customer touchpoint. This made it easy to track customer perceptions and product feedback. Vector Networks quickly identified what customers liked and used the data to plan product maps and marketing. The process became faster and more accurate, improving customer experience insights.
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SurveySparrow helped Vector Networks boost survey response rates. The company used SurveySparrow's conversational surveys and email embeds to collect feedback... at every customer touchpoint. This made it easy to track customer perceptions and product feedback. Vector Networks quickly identified what customers liked and used the data to plan product maps and marketing. The process became faster and more accurate, improving customer experience insights.
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SurveySparrow helped Vector Networks boost survey response rates. The company used SurveySparrow's conversational surveys and email embeds to collect feedback... at every customer touchpoint. This made it easy to track customer perceptions and product feedback. Vector Networks quickly identified what customers liked and used the data to plan product maps and marketing. The process became faster and more accurate, improving customer experience insights.
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Screencastify used Chargebee to automate subscription billing and manage recurring payments. The team spent almost no time on billing tasks... after switching to Chargebee in 2016. Chargebee's APIs let them build a custom license manager for up to 20,000 users. The platform helped automate offline payments from schools and districts. Chargebee gave Screencastify a single dashboard to track sales, payments, and revenue growth by segment.
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Uptake used Tipalti to automate accounts payable and save 600 hours a year. The finance team reduced month-end close by... two days and moved from bi-monthly to weekly payments. Tipalti helped Uptake scale financial operations without adding staff. The company improved cash flow forecasting and compliance controls. Uptake gained better data transparency and reporting with Tipalti.
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Sticky. io helped RealDefense cut chargebacks by 52%. The platform enabled RealDefense to recover 35% of declined revenue and boost...gross revenue by 7.5%. RealDefense used flexible billing tools to manage complex billing models and improve customer retention. Chargeback alerts and smart dunning features reduced lost revenue. Robust analytics gave RealDefense better insight into affiliate marketing performance.
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Maxio helped Limble Solutions cut financial reporting time from a month to just a few days. Limble now has more... accurate reports and deeper insights into sales, deferred revenue, and churn. The Advanced Billing module made it easy to manage product catalog and pricing. Limble’s collections team saves time and reduces stress. The team is more confident when sharing financial data with investors.
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Younium helped Kontek cut price adjustment time from 7 days to minutes. Kontek replaced a legacy system with Younium to... automate billing and streamline subscription management. Data analysis that took hours now takes minutes, speeding up reporting and decision-making. The new system reduced manual work and enabled faster launches of new pricing models. Kontek now has a scalable, flexible foundation for growth and automation.
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Cleverbridge helped Cyncly move from manual sales to digital ecommerce. Cyncly saw a 131% year-over-year increase in orders after integrating... Cleverbridge. Payment authorization rates reached 97%, and 11.9% of revenue came from automated retention tools. The solution reduced manual work and enabled instant software access. Cyncly now scales ecommerce for multiple brands globally with less complexity.
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TaxCloud used GoCardless for ACH payments to automate collections and reduce manual work. The company integrated GoCardless with Chargebee, replacing... a homegrown ACH system that could not scale. This change saved TaxCloud hundreds of dollars in credit card fees and cut payments admin time by 65%. GoCardless improved transparency, trust, and scalability for TaxCloud’s payment operations. Staff can now easily track payment statuses and schedules, boosting efficiency.
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Vena helped Lookout's finance team cut financial reporting time by 66%. Before Vena, the team struggled with manual spreadsheets and... slow monthly reporting. With Vena, they integrated NetSuite, Salesforce, and Workday for real-time data. Scenario modeling became faster and easier. The team now delivers reports in the first week of the month and supports leadership with timely insights. During COVID-19, they rebudgeted for a 20% expense cut in just one day using Vena.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Pure Storage used Thnks to connect with new customers during the Covid-19 pandemic. The sales team sent personalized gestures to... prospects when in-person meetings were not possible. Thnks helped them stand out and open major new accounts. They achieved an 86% open rate and a 76% redemption rate on Thnks sent. Over 3,700 Thnks were sent, helping build strong business relationships.
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Clari helped Carbon Black reach 95% forecast accuracy before their IPO. The company struggled with scattered sales processes and unpredictable... revenue. Clari enabled a consistent sales methodology and real-time deal inspection. Executives gained visibility to focus on top deals. Carbon Black achieved 19% year-over-year revenue growth and maintained accurate, confident revenue predictions.
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LeadGenius helped Salesforce solve a major data gap in their ABM playbooks. 80% of accounts lacked key fields, slowing outreach... and research by 10 days each quarter. LeadGenius built buying centers, mapped tech stacks, and identified key roles for each account. Salesforce saw a 30% increase in pipeline coverage, 2x more booked meetings, and faster deal cycles. CRM accuracy improved and accounts with insights spent more and had lower risk.
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Sage Intacct used Hushly software to boost lead conversions by 63%. The company wanted to increase content engagement and generate... more leads. Hushly helped them improve their landing pages and personalize content. As a result, Sage Intacct saw a significant rise in conversions. This case highlights the impact of targeted content marketing and lead generation tools.
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VeChain used CIENCE to scale outbound sales in the U. S. market. CIENCE provided a team of 15 experts to...run targeted outreach using email, calls, LinkedIn, ads, and a landing page. In four months, CIENCE scheduled 20 appointments with high-quality prospects for VeChain. VeChain saw high email open rates and signed more deals. The campaign also delivered valuable market insights for VeChain's business.
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Coveo used 6sense to fix fragmented data and misaligned sales and marketing teams. They switched from a lead-based model to... an account-based marketing approach. 6sense helped them target high-value accounts and align their teams. In 9 months, Coveo created 42 new business opportunities. Sales cycles shortened and conversion rates improved. Data-driven workflows reduced manual work and increased efficiency.
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KickFire helped CPLANE NETWORKS improve lead generation and qualification. The company used KickFire’s real-time website visitor identification to focus sales... on high-quality leads. CPLANE replaced all forms with KickFire’s Hosted Forms, increasing conversions over three months. Conversion tracking let CPLANE connect visitor actions to marketing campaigns. CPLANE’s sales and marketing teams became more productive and targeted.
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Publicate helped Day Optimizer cut newsletter creation time from 1. 5 hours to just 15 minutes. The team now uses...branded templates and a content workflow to build engaging, on-brand newsletters. Over 19,000 newsletter opens and 1,700 clicks show strong user engagement. Publicate’s design flexibility and automation let Day Optimizer focus on content and business growth. Positive feedback from readers confirms the improved experience.
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CyberArk used Tackle to quickly list multiple products on AWS Marketplace. Tackle's platform helped CyberArk launch in less than a... month with minimal technical resources. The solution fit CyberArk’s enterprise software model and integrated with Salesforce. CyberArk’s finance team can now track sales easily with Tackle’s reporting dashboard. The sales team learned to manage transactions using public and private offers.
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Visible used AnnounceKit to share product updates with over 4,300 customers. Before AnnounceKit, customers often missed new features and asked... for things that already existed. AnnounceKit made it easy for Visible to log and promote every update. Customers now find all new features in one place. Visible saves time and effort with AnnounceKit’s feed, widgets, and Intercom integration.
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Pimcore helped Tebis AG launch a new corporate website. Tebis needed a modern site that was easy to manage and... reflected their expertise. The new site combined several country versions into one English version, with content tailored by user location. Filtering options improved usability for customers and applicants. Maintenance became easier, and the site now shows Tebis products and services clearly on any device.
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Baremetrics helped UXPin save over 50 hours of engineering time by replacing their in-house metrics tool. UXPin used Baremetrics to... track subscription data and segment customers easily. The team could now focus on product, sales, and growth instead of tool maintenance. Baremetrics integrated with Stripe, giving UXPin real-time access to key SaaS metrics. This improved financial tracking and supported their sales team with better customer insights.
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Red Points helped a global creative software platform stop account sharing and software-hacking tutorials. The platform detected over 139,000 infringements... and removed more than 114,000 illegal posts. Automation enabled a 94.3% enforcement success rate and protected $451,000 in value. The solution covered social media, marketplaces, and video platforms. The brand regained control of its subscription model and digital reputation.
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Coupa used AppDirect to launch its App Marketplace, making it easier for customers to find and connect third-party solutions. Coupa chose AppDirect... for its phased implementation and fast time to market. The marketplace now lets customers access both Coupa-built and partner-built integrations. This platform helps Coupa grow its ecosystem and generate leads. Developers and partners can onboard quickly and reach more customers through Coupa’s channels.
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AMD uses KNIME Analytics Platform to process and deliver market intelligence data. The market insight team gathers and consolidates data... from multiple sources for business decision making. KNIME helps automate data cleaning, analysis, and visualization, reducing workflow build time from months to weeks. The platform enables easy sharing and reuse of analytics workflows, even for non-coders. AMD benefits from seamless integrations, automation, and scalable forecasting across the business.
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Veracode used PeerSpot to support their marketing team. PeerSpot helped Veracode build pipeline for their programs. The platform also assisted... in creating case studies and developing content. Veracode valued PeerSpot's cross-functional collaboration. Other review sites did not offer the same level of support.
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Baremetrics helped UXPin save over 50 hours of engineering time by replacing their in-house metrics tool. UXPin used Baremetrics to... track subscription data and segment customers easily. The team could now focus on product, sales, and growth instead of tool maintenance. Baremetrics integrated with Stripe, giving UXPin real-time access to key SaaS metrics. This improved financial tracking and supported their sales team with better customer insights.
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Swydo helped Bentley Systems automate and streamline digital marketing reporting. The team faced issues with unstable, hard-to-use tools before switching.... Swydo provided stable integrations and easy report automation. This saved time and reduced manual work for the marketing team. Swydo also enabled seamless reporting during agency transitions, ensuring no data was lost. Weekly automated reports improved campaign tracking and cost efficiency.
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Vena helped Lookout's finance team cut financial reporting time by 66%. Before Vena, the team struggled with manual spreadsheets and... slow monthly reporting. With Vena, they integrated NetSuite, Salesforce, and Workday for real-time data. Scenario modeling became faster and easier. The team now delivers reports in the first week of the month and supports leadership with timely insights. During COVID-19, they rebudgeted for a 20% expense cut in just one day using Vena.
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PTC used Cisco UCS X-Series and FlexPod to speed up Servigistics R&D. Their software helps large companies manage complex service... supply chains. With Cisco, PTC cut development and testing from hours to minutes. Customers saw up to 35% better asset uptime and 35% lower inventory. Cisco's technology enabled faster AI innovation and improved supply chain performance.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Lenovo used Liferay to launch the Lenovo 360 Partner Hub, a unified portal for its global partner network. The new hub... replaced multiple regional portals, making it easier for partners to find information and manage sales. Lenovo saw a 150% increase in total users, a 400% rise in visits, and a 300% boost in page views. Partners now access resources faster, close deals more quickly, and report higher satisfaction. The portal supports 16 languages and brings over 50 tools into one place.
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Cleverbridge helped Cyncly move from manual sales to digital ecommerce. Cyncly saw a 131% year-over-year increase in orders after integrating... Cleverbridge. Payment authorization rates reached 97%, and 11.9% of revenue came from automated retention tools. The solution reduced manual work and enabled instant software access. Cyncly now scales ecommerce for multiple brands globally with less complexity.
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HCLTech helped a major American software company modernize its application services management. The company automated 100% of GitHub tickets and... VPN requests, saving hundreds of hours monthly. P1 and P2 incidents dropped by 90%, and manual service request management fell by 70%. HCLTech introduced robust monitoring, dashboards, and RPA, giving leaders real-time insights. The client saw 15% yearly productivity growth and 15% cost reduction.
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Crayon helped a global human capital management software company save 32 hours per month on market research. The team replaced... manual processes with Crayon's real-time competitive intelligence platform. Stakeholders now access up-to-date data directly, improving decision-making speed. The company uses these insights to create better messaging and content campaigns. Crayon made the team more agile and efficient in a crowded market.
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OWOX BI helped PandaDoc become 100% privacy compliant and ready for the Google Analytics Universal sunset. PandaDoc unified their analytics... data, saving tens of hours on manual reporting each month. The marketing team gained full trust in their data and improved visibility into campaign performance. OWOX BI enabled accurate attribution and sessionization, letting PandaDoc optimize marketing strategies and understand customer behavior. Real-time dashboards now support confident, data-driven decisions.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Veracode used PeerSpot to support their marketing team. PeerSpot helped Veracode build pipeline for their programs. The platform also assisted... in creating case studies and developing content. Veracode valued PeerSpot's cross-functional collaboration. Other review sites did not offer the same level of support.
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Swydo helped Bentley Systems automate and streamline digital marketing reporting. The team faced issues with unstable, hard-to-use tools before switching.... Swydo provided stable integrations and easy report automation. This saved time and reduced manual work for the marketing team. Swydo also enabled seamless reporting during agency transitions, ensuring no data was lost. Weekly automated reports improved campaign tracking and cost efficiency.
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SugarCRM used Bombora and Triblio to align sales and marketing teams. Their SDRs replaced manual spreadsheets with intent data and... account scoring. This helped them spot in-market accounts and prioritize outreach. Ten weeks after launch, they found $2 million in new pipeline. Two weeks later, they doubled that amount. The new process made their outreach faster and more targeted.
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Crisp switched to Trakstar Hire in 2019 to improve their hiring process. Their old ATS was hard to customize and... had slow, unhelpful support. With Trakstar Hire, Crisp can now tailor hiring workflows for each role. All features are included for a fixed price. Email communication is easy to manage in the system. Support responds quickly and even implemented a user-suggested feature. The team now collaborates better on candidate reviews.
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Orbus Software used HowNow to cut training time from 2 days to just 2. 5 hours. They built a self-service,...on-demand certification for both employees and customers. Internal experts created microlearning resources based on real user needs. Knowledge checks and gamification kept learners engaged. This new approach saved 11.5 hours per training and 816 hours overall for 71 people.
Show More..

Upstream Works used LearnUpon LMS to replace email-based training. The company needed a better way to deliver and track training... for customers and partners. LearnUpon provided a central online space for all training materials. The easy-to-use platform improved user engagement and made it simple to update content. Upstream Works saw more product upgrades and better product adoption. The support team at LearnUpon helped them quickly resolve questions.
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Reflektive helped Alfresco triple employee engagement in two years. Alfresco switched to Reflektive after a low 30% engagement score with... their old platform. The company used Reflektive for performance reviews, recognition, and employee development. Managers and employees liked the easy-to-use analytics and feedback tools. Engagement scores rose to 90% with 89% survey participation. Alfresco saw a stronger feedback culture and more recognition across teams.
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Leapsome helped charles, an AI-native conversational marketing platform, unify all people data into one system. Before Leapsome, charles used separate... tools for HRIS and performance management, causing errors and slow decisions. With Leapsome, performance, pay, and HRIS data now live together, reducing mistakes and speeding up people decisions. charles rebuilt its competency framework to focus on judgment and communication, not just output. The platform also improved hiring and review processes, making them more focused on responsible AI use.
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CloudTalk helped Pipedrive unify global sales, account management, and support teams. All calls are now logged automatically in Pipedrive CRM,... saving time and reducing errors. SDRs make over 270 monthly calls with full visibility and coaching support. Automated workflows and AI-powered analytics improved coaching and customer engagement. Teams across four continents now work faster and deliver better customer experiences.
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Ivalua improved its technical support management with Eloquant. The project enabled multichannel support and international call routing. Ivalua now offers... 24/7 optimized support. Real-time activity monitoring helps manage operations. Over 300 large companies trust Ivalua. The company achieved a 98% customer retention rate.
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Talkdesk helped Quadient boost self-service resolution by 65%. Quadient used Talkdesk Copilot, Knowledge Management, and AI summaries to automate support.... The company achieved 24/7 availability for routine transactions. Immediate containment rate reached 60%. Agents now handle more digital conversations, reducing stress and increasing productivity.
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Aloware helped JobNimbus, a SaaS CRM provider, improve sales productivity and cut costs. JobNimbus switched from two separate platforms to... Aloware’s integrated calling and texting solution. Their sales reps now average 55 outbound calls per day and complete at least one demo daily. The HubSpot integration enabled seamless call tracking and better campaign insights. JobNimbus also saved money by consolidating communication tools into one platform.
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PTC used Cisco UCS X-Series and FlexPod to speed up Servigistics R&D. Their software helps large companies manage complex service... supply chains. With Cisco, PTC cut development and testing from hours to minutes. Customers saw up to 35% better asset uptime and 35% lower inventory. Cisco's technology enabled faster AI innovation and improved supply chain performance.
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AdRoll helped Audio Plugin Deals boost their return on ad spend. Over the past year, APD’s retargeting campaigns averaged a... 6.4x ROAS. Their 2022 Black Friday campaign reached a 16.9x ROAS. APD used AdRoll’s integration with WooCommerce for enhanced conversion tracking. The team relied on AdRoll’s analytics and account management to optimize campaigns and grow their music software marketplace.
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FireMon used Postal and Outreach to improve their global ABX strategy. They generated $4 million in influenced pipeline. The team... built stronger client relationships. Postal helped increase efficiency in their sales process. The solution supported better engagement with prospects. FireMon saw measurable business impact from the partnership.
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Coveo used 6sense to fix fragmented data and misaligned sales and marketing teams. They switched from a lead-based model to... an account-based marketing approach. 6sense helped them target high-value accounts and align their teams. In 9 months, Coveo created 42 new business opportunities. Sales cycles shortened and conversion rates improved. Data-driven workflows reduced manual work and increased efficiency.
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SugarCRM used Bombora and Triblio to align sales and marketing teams. Their SDRs replaced manual spreadsheets with intent data and... account scoring. This helped them spot in-market accounts and prioritize outreach. Ten weeks after launch, they found $2 million in new pipeline. Two weeks later, they doubled that amount. The new process made their outreach faster and more targeted.
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SugarCRM used Bombora and Triblio to align sales and marketing teams. Their SDRs replaced manual spreadsheets with intent data and... account scoring. This helped them spot in-market accounts and prioritize outreach. Ten weeks after launch, they found $2 million in new pipeline. Two weeks later, they doubled that amount. The new process made their outreach faster and more targeted.
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Everstage helped Tebra cut manual commission processing time by 45%. Tebra switched from SPIFF to Everstage for a more intuitive,... user-friendly platform. The RevOps team now manages 2.5x more compensation plans and connects 4x more data sources. Automation reduced manual work and improved payout accuracy. Real-time dashboards increased visibility for both finance and sales teams.
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Cresta helped a leading global SaaS provider move sales operations offshore without losing revenue. In just 3 months, the offshore... team increased revenue per chat by 35% and customer satisfaction by 6.5%. Sales process adherence improved 5x, and agents now regularly hit their 85% CSAT goal. Cresta Agent Assist saved each agent over 14 hours of typing per month. Supervisors gained full visibility into agent performance and process compliance.
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Lattice AI helped Peaksware's people team manage a critical performance and compensation cycle when staff was limited. The team moved... from manual spreadsheets to a secure, centralized system for performance management. Lattice AI enabled real-time answers to complex HR questions, reducing delays and reliance on live support. The tool allowed new team members to work independently and improved process efficiency. Peaksware saw clear ROI and eliminated manual data entry and shared spreadsheets.
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Leapsome helped charles, an AI-native conversational marketing platform, unify all people data into one system. Before Leapsome, charles used separate... tools for HRIS and performance management, causing errors and slow decisions. With Leapsome, performance, pay, and HRIS data now live together, reducing mistakes and speeding up people decisions. charles rebuilt its competency framework to focus on judgment and communication, not just output. The platform also improved hiring and review processes, making them more focused on responsible AI use.
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Centrical helped Microsoft boost sales in its Consumer Support Services. Service agents doubled their upsells using Centrical's platform. 89% of... agents engaged with product learning and updates, up from 23%. Gamified microlearning and targeted notifications kept agents motivated. Microsoft turned service centers into revenue centers with these tools.
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Crayon helped a global human capital management software company save 32 hours per month on market research. The team replaced... manual processes with Crayon's real-time competitive intelligence platform. Stakeholders now access up-to-date data directly, improving decision-making speed. The company uses these insights to create better messaging and content campaigns. Crayon made the team more agile and efficient in a crowded market.
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LeadGenius helped Salesforce solve a major data gap in their ABM playbooks. 80% of accounts lacked key fields, slowing outreach... and research by 10 days each quarter. LeadGenius built buying centers, mapped tech stacks, and identified key roles for each account. Salesforce saw a 30% increase in pipeline coverage, 2x more booked meetings, and faster deal cycles. CRM accuracy improved and accounts with insights spent more and had lower risk.
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SAP wanted to reach more companies in the Middle East but struggled with limited business data and outdated contact info. Global Database provided... a tailored company intelligence platform and custom data research. SAP received over 2,400 executive contacts and more than 12,000 key corporate emails. This helped SAP improve prospecting and outreach in new markets. The solution made research faster and more efficient for SAP's teams.
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Lusha helped Zesty achieve 80-90% accuracy for European contact data. Zesty's BDR team needed verified contacts to meet enrollment targets... in HubSpot. Other tools like RocketReach and ZoomInfo fell short, especially for Europe. Lusha provided better data quality and flexible admin seats that did not consume user licenses. This allowed RevOps to manage settings without disrupting BDR workflows. The result was faster prospecting and immediate outreach, making Lusha essential for Zesty's European sales pipeline.
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Certifaction used Cognism to improve B2B lead generation in the DACH region. The team replaced a previous tool due to... high bounce rates and poor data quality. With Cognism, Certifaction gained 300 leads in the first few weeks. The platform integrated smoothly with HubSpot and was easy to use. Certifaction praised Cognism for accurate data, fast onboarding, and strong customer support.
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Opensense helped Outreach boost event ticket sales by 10% using email signature banners. The Outreach demand generation team needed to... grow ticket sales for their Unleash conference and improve email branding. Opensense integrated quickly with Outreach’s sales engagement platform, allowing fast rollout of branded signatures. The solution became one of Outreach’s highest ROI marketing channels. Internal teams praised the professional look and seamless integration.
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Bluebeam used Dyspatch to solve their email management bottleneck. Before, every email update needed a developer. Now, over 20 non-technical... team members manage templates on their own. Dyspatch enabled localization in 12 languages and freed engineers for other work. Product teams now control email communications, improving speed and global reach. Bluebeam delivers seamless, localized user experiences worldwide.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Q-assign by Ortoo helped Sage Intacct handle over 40,000 support cases a year. The team replaced manual triage with automated,... skill-based case assignment in Salesforce. This change saved at least one full-time role and improved time to resolve issues by 100%. Case deflection improved by 55%. Load balancing and automated alerts ensured no cases were missed and agents were not overloaded. Customer satisfaction increased with faster, more accurate responses.
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Publicate helped Day Optimizer cut newsletter creation time from 1. 5 hours to just 15 minutes. The team now uses...branded templates and a content workflow to build engaging, on-brand newsletters. Over 19,000 newsletter opens and 1,700 clicks show strong user engagement. Publicate’s design flexibility and automation let Day Optimizer focus on content and business growth. Positive feedback from readers confirms the improved experience.
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Comm100 Live Chat helped StataCorp support customers in real time. StataCorp needed a faster way to answer questions and guide... users through their purchase journey. The team set up Comm100 Live Chat in minutes and trained agents in under 20 minutes. Customers quickly adopted the new channel, leading to a 97.7% chat acceptance rate. StataCorp now delivers more personal support and receives an average chat rating of 4.86 out of 5.
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Comm100 Live Chat helped StataCorp support customers in real time. StataCorp needed a faster way to answer questions and guide... users through their purchase journey. The team set up Comm100 Live Chat in minutes and trained agents in under 20 minutes. Customers quickly adopted the new channel, leading to a 97.7% chat acceptance rate. StataCorp now delivers more personal support and receives an average chat rating of 4.86 out of 5.
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Mindbody used Salesforce Premier Success Plan to improve internal communication and customer experience. They migrated from Salesforce Classic to Lightning,... merging multiple data instances for a single source of truth. Sales Cloud and Service Cloud integration gave all teams access to unified customer data. This improved approvals workflow, lead-to-cash flow, and customer support. Mindbody now delivers a smoother experience for both employees and customers.
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Gamma used Intercom's Fin AI Agent to support over 50 million users with just 20 agents. Fin now handles 100%... of inbound support conversations and resolves 75% of them, delivering 18,000+ resolutions monthly. Manual handling dropped from 94% to 24%, and customer satisfaction stayed steady at 84%. The team now focuses on strategic work while Fin provides 24/7, multilingual support. Fin also integrates with Slack and Stripe to automate workflows and support developers.
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Sociuu helped AFAS Software boost employee advocacy and engagement. 65% of employees shared branded content, increasing organic reach. AFAS saw... a 5x ROI and saved $2M. The integration with Brandwatch gave real-time analytics for content strategy. AFAS strengthened its online presence and industry leadership.
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PostBeyond helped a large B2B software company in the USA achieve a 202% ROI in three years. The company gained... $2M in revenue from increased web reach and added over 40,000 website visitors. PostBeyond improved paid ad efficiency by 3%, saving $130,000, and streamlined content management, saving 687 hours annually and $340,000 over three years. The customer reached profitability in just six months. PostBeyond also boosted employee engagement and supported talent acquisition.
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Sociabble helped Freshworks turn their salesforce into social selling experts. The company wanted to boost its presence on social networks... and position its sales team as industry thought leaders. Sociabble provided curated content, gamification, and analytics, making it easy for employees to share and track content. In just four months, Freshworks generated over 515 new leads and saw their Social Selling Index rise. Hundreds of employees were onboarded quickly, thanks to strong support and training.
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Pluto VR used Prefinery to manage their alpha launch waitlist. Before Prefinery, the team manually recruited and onboarded users. Prefinery... automated Steam key distribution and applicant qualification. The platform enabled referral-based waitlist movement and provided analytics. Pluto VR praised Prefinery's support and custom import script.
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Gainsight used Eventbrite to power its Pulse conference, growing attendance by 342% since 2015. Eventbrite’s integration with CRM and marketing... automation tools helped Gainsight sync event data and reduce operational headaches. The team used Eventbrite’s analytics and Organizer app to track registrations and improve event marketing. Pulse became a three-day, 4,000-person event, driving over 500 customer meetings in 2017. Gainsight credits Eventbrite for enabling efficient event management and inspiring the customer success industry.
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Validar helped Bullhorn deliver a seamless attendee experience at Engage London 2024. Bullhorn used Validar for onsite registration, badge printing,... and attendee tracking, all integrated with Swoogo and Salesforce. Sales teams received attendee and session data in under 48 hours, their fastest ever. This enabled personalized sales follow-up and clear tracking of event-driven pipeline revenue. Bullhorn can now measure the ROI of their event marketing efforts more effectively.
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PTC used Cisco UCS X-Series and FlexPod to speed up Servigistics R&D. Their software helps large companies manage complex service... supply chains. With Cisco, PTC cut development and testing from hours to minutes. Customers saw up to 35% better asset uptime and 35% lower inventory. Cisco's technology enabled faster AI innovation and improved supply chain performance.
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PTC used Cisco UCS X-Series and FlexPod to speed up Servigistics R&D. Their software helps large companies manage complex service... supply chains. With Cisco, PTC cut development and testing from hours to minutes. Customers saw up to 35% better asset uptime and 35% lower inventory. Cisco's technology enabled faster AI innovation and improved supply chain performance.
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