Personalization Customer Deals | Implementation & Best Practices

Tilta is a company that sells photography and cinematography equipment. Their WooCommerce website had frequent outages and slowdowns with previous hosts, especially during busy sales events. This cau...sed a poor customer experience and lost sales. Tilta switched to Convesio’s WooCommerce hosting platform, which uses Google Cloud and includes Cloudflare Enterprise and Redis. Since moving to Convesio, Tilta has had no outages and their website has grown faster than other sales channels. The site is now more reliable and sales have increased.
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Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's Loyalty+, Engage+, Insights+, CDP+, and Rewards+ product...s. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.
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Apptension built a secure mobile platform for PetProov to improve trust in pet transactions. PetProov needed a smooth onboarding process and a dashboard for managing multiple transactions. Apptension... used Firebase for the backend and Expo for the mobile app, integrating Onfido for identity verification and RevenuCat for payments. The solution calculates risk scores for users, helping prevent fraud. The project was completed in 6 months.
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Algonomy’s Customer Data Platform helped McDonald’s (West & South India) centralize customer data from many sources. The company wanted to improve customer experience and run better marketing campaig...ns. With Algonomy, McDonald’s built a single view of each customer and gained deep insights. This led to a 40% increase in omnichannel customers and a 33% year-over-year rise in McDelivery users. The platform created 44 million customer engagement opportunities across six channels.
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Glood.AI's personalized recommendations helped Gap Inc. improve their online store. Gap used a custom recommendation model based on recent browsing history. This solution increased click-through rate... by 50%. Time spent on the website went up by 20%. Gap achieved a 40x return on investment with Glood.AI.
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WonderPush helped Sarenza recover 23% of abandoned carts using push notifications. Sarenza set up a cart reminder campaign in just 10 minutes. The push notifications achieved a 23% click-through rate.... Real-time analytics let Sarenza track notification performance. Automated, behavior-based reminders increased engagement and sales.
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Triggerbee helped Apohem promote early access to Black Week for Club Apohem members. Apohem used a popup campaign with an offer of up to 50% off, shown only to members who had not seen the sale. The ...campaign drove over 60,000 clicks to the landing page. The clickthrough rate was 8.67%. Apohem used Triggerbee's identity layer and visitor tracking for targeting and segmentation.
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Coveo AI helped athenahealth unify seven knowledge systems into one searchable platform. Agents now find answers faster, with a 75% increase in resolution discovery. The solution reduced case inflow ...to Tier 3 by 50%. All 400 support agents use Coveo’s Insight Panel Search. Providers can now use self-service tools, cutting down on calls. New agents onboard faster and stay longer, improving customer satisfaction.
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Nexphone wanted to make eSIM transfers easy for their customers. They used EaaS powered by NetLync. They were surprised by how fast and simple the integration was. They finished setting up all APIs i...n just 2 weeks with only one developer. This helped them offer seamless eSIM transfers to their customers.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead management and loan processes. This helps approve loans faster and cross-sell better. They also created a 360-de...gree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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