Consumer Electronics: Case Studies, ROI & Implementation Examples

SellerActive by Cart. com helped Less Is Always More, a marine electronics e-commerce shop, fix major downtime and unreliable repricing....Jeff, the owner, switched to SellerActive for stable repricing and easy bulk inventory management of over 50,000 SKUs. The platform made it simple to expand to Walmart and manage orders across Amazon, eBay, and their own site. Cart.com’s live chat support and Excel integration let Jeff’s team work faster and with more confidence. Inventory now stays up to date, helping them sell more and grow their business.
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Jason took over his family's electronics business and moved it online to survive. He chose to sell only on eBay,... which now makes up 70% of his sales. Jason needed a way to keep prices low and track competitors. He used StreetPricer to automate price changes and monitor the market. This helped him offer the best prices and keep his profit margin. His online shop now brings in more customers and higher sales.
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ChannelGrabber helped Tiiwee manage its multichannel sales and automate invoice creation. Tiiwee faced problems with manual invoice processing from Amazon... sales data. ChannelGrabber provided a single platform for inventory, billing, shipping, and messaging. Tiiwee saved significant time on order processing and reduced human errors. The solution supports Tiiwee's growth as it expands its ecommerce operations.
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Extensiv helped Nomad Goods solve inventory management problems as they grew from a Kickstarter launch to a global brand. Nomad Goods struggled... with manual spreadsheets and lacked a single source of truth for inventory. After switching to Extensiv, they saw a 14.6% increase in Shopify order volume and a 125% increase in Amazon order volume. The solution made their operations more efficient and supported their rapid growth.
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TargetBay Email and SMS helped BCH Technologies grow their subscriber list by over 20% in 90 days. The company sent... more than 1 million emails with a 99.9% deliverability rate. Email drove over 80% of attributed revenue, while SMS contributed nearly 20%. Automation flows increased conversion rates and created a steady revenue stream. BCH now sees 3% monthly subscriber growth and transparent revenue attribution.
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Red Points helped Hyperice fight counterfeit products online. Hyperice faced rising costs and time loss from manual takedown of fake... listings. Red Points' Brand Intelligence Platform automated detection and removal of counterfeits across global marketplaces. Since April 2020, over 7,380 listings were removed, protecting $13.2 million in product value. Hyperice achieved a 96.5% enforcement success rate and cut daily takedown requests from 500 to 10-15, saving time and money.
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Newegg wanted to grow revenue without hurting the customer experience. They partnered with Rokt to show personalized offers during checkout.... This helped Newegg earn $300,000 for every 1 million transactions. They saw an 83% increase in monthly revenue. Customers liked the special offers, and Newegg kept their checkout smooth.
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Barilliance helps Bing Lee boost ecommerce conversion rates by 317%. Bing Lee uses real-time product recommendations and personalized emails to... engage customers. Triggered email campaigns achieve a 32.7% open rate, 17.3% click-through rate, and 13.39% conversion rate. Direct ROI from these efforts reaches 2358%. Barilliance enables Bing Lee to personalize journeys across online and offline channels, increasing revenue from recommended items by 7.8%.
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Swiftype helped UPS Battery Center improve their ecommerce search. Before Swiftype, customers could not find products and support calls were... high. Swiftype was easy to install and did not need much engineering. After using Swiftype, daily support calls dropped by ten times. In three months, orders grew by 140%, revenue by 125%, and conversion rates by 116%. Swiftype analytics also helped UPS Battery Center make better business decisions.
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LSNetX helped Inalsa Home Appliances launch an ecommerce website. Inalsa needed to sell products online and manage website operations. LSNetX... provided a product catalog, order management, and custom webstore design. The platform enabled social media engagement, newsletter subscriptions, and analytics. Inalsa gained a mobile-friendly site, improved customer experience, and a stronger brand image.
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Gfknewron Market helped Hama manage data overload in the mobile accessories market. Hama used the tool to track trends, monitor... competitors, and improve decision-making. The platform let teams design product portfolios, plan strategies, and forecast demand. Custom features and segmentation options made analysis easier. Hama says gfknewron Market improved their business decisions and helped protect and grow their market share.
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Sharetribe helped GearSource, a marketplace for professional sound and lighting equipment, find stability after years of platform changes. GearSource faced challenges... with outdated technology and unreliable platforms. After three failed re-platforms, they switched to Sharetribe for a solid and reliable solution. The move enabled more automation and less manual work. GearSource reduced its commission rate from 22% to 11% to drive growth. The platform now supports high-value transactions, with average order values around $20,000.
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Billwerk+ helped Saphe move to a subscription model for its intelligent traffic systems. Saphe faced new EU rules and rising... competition in car safety tech. Billwerk+ provided the subscription management tools Saphe needed. Saphe now has over 1.4 million subscribers and grows by 10,000 subscriptions each month. The new system gives drivers more reliable speed alerts and helps save lives.
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ChannelEngine's automation tools helped Azerty expand into new markets like Benelux, Germany, and Austria. Azerty used ChannelEngine to manage product... catalogs, select products, and set dynamic pricing. This led to streamlined operations and saved time and resources. Azerty saw a 50% growth in gross merchandise value from 2022 to 2023. The company also reached new buyer personas and built a strong base for future growth.
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Fanplayr used advanced segmentation and real-time technology for Samsung Italia. The strategy increased click-through rate by 17% and conversion rate... by 3%. Fanplayr optimized activities to reach a 2,500% return on ad spend. Samsung segmented users by onsite behavior and showed tailored promotions. The approach boosted user engagement and conversions in the consumer electronics sector.
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Signifyd's Guaranteed Fraud Protection helped Adorama reach a 97% order approval rate. Adorama automated order review and eliminated fraud chargeback... losses. The electronics retailer scaled fraud protection without adding staff. Signifyd's platform reduced manual work and improved efficiency. Adorama now handles abuse and fraudulent returns more effectively.
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Netcore Unbxd helped Vijay Sales boost conversions with AI-powered search. The platform delivered more relevant search results and improved search-to-cart... ratios. Customers found products faster, and zero-result queries dropped sharply. Vijay Sales used a no-code platform to launch real-time merchandising campaigns. The solution increased customer satisfaction and repeat visits.
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Shelf Intelligent Media by Profitero+ helped Panasonic stand out on Amazon. Panasonic used real-time digital shelf signals and Pacvue’s automated... bidding to respond to competitor changes. The solution raised bids when rivals went out of stock or increased prices. Panasonic saw an 83% lift in new to brand sales, a 99% increase in total sales, a 33% increase in incremental ROAS, and a 66% overall ROAS boost. The partnership improved efficiency and conversion rates.
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Akeneo App for Salesforce helped Starkey speed up product information management. Before, teams relied on IT for every update, causing... delays and stress. Manual tasks and old systems slowed product launches. With Akeneo, business users now manage product data without IT. The Salesforce integration removed manual coding. Teams work together better and can update products faster. Starkey now launches products quickly and with less pressure.
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Knowband's mobile app helped Express Solutions, an electronics eCommerce business in Cuba, reach more customers. The company faced challenges managing... sales across web and mobile platforms. After launching the Knowband mobile app, they saw a growth spurt in profits and expanded their reach. The app made shopping easier for users and supported business growth in a competitive market.
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Bolt helped Pro Audio LA stop fraud and boost sales. Pro Audio LA saw a 34.1% higher conversion rate for... shoppers in the Bolt Network. 20.3% of their monthly transaction revenue came from Bolt accounts. They reached a 97.1% order approval rate. Bolt replaced manual fraud review and improved checkout.
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Webinterpret's Promoted Listings Advanced helped Tech Repair Lab boost sales by 170% on eBay. co.uk. The UK-based mobile phone parts...business used both Promoted Listings Advanced and Standard to increase visibility. Every £1 spent on ads returned £10. Domestic sales rose by 154%, and international sales grew by 49%. Tech Repair Lab reached buyers in 11 major international markets with these ecommerce advertising solutions.
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Feedonomics helped Logitech cut product data errors from over 5% to less than 1%. The platform saved Logitech more than... 30 hours each month by automating feed updates and syndication. Google Shopping organic clicks increased by 25% year over year. Feedonomics gave Logitech real-time feed diagnostics, proactive alerts, and better control over product data. Logitech now supports paid media campaigns and new ad channels with optimized, segmented product data.
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Shogun helped GE Appliances speed up content creation for their direct-to-consumer web channel. The team used Shogun’s drag-and-drop builder, templates,... and reusable content blocks to launch new pages fast without code. They reduced reliance on developers and cut time to market for campaigns. GE Appliances created custom landing pages, improved campaign performance, and reused templates for future promotions. The team now manages multiple brand sites more efficiently with Shogun.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Front helped TEquipment improve customer service. Before Front, TEquipment lost emails and had slow response times. Their old system made... it hard to track and answer customer questions. With Front, TEquipment used automation to route messages to the right teams. They now have a 15-minute SLA, down from 6 hours. TEquipment can quickly fix issues and keep customers happy.
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Pipedrive and Leadfeeder integration helped Framery boost lead generation by 800%. Framery replaced spreadsheets with Pipedrive CRM for easier lead... tracking and sales management. Revenue jumped from $1.5m to $21m after adopting the solution. The team now tracks all sales data in one place and expects revenue to double again. Pipedrive made it simple to manage leads and improve distributor performance.
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ONLYOFFICE helped ro-bo. ru plan marketing activities and manage time better. The team used ONLYOFFICE to break work into blocks...and set priorities. This made it easier to finish projects early and avoid missing deadlines. With ONLYOFFICE, ro-bo.ru launched an ecological program for battery collection in St. Petersburg. They installed eco-boxes in over 20 schools and plan to add 300 more. The clear planning system made the project possible on time.
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Samsung Gulf used Reson8 SMS by Unique Computer Systems for a promotion during DSF 2010. The promotion allowed customers to... buy Samsung products and receive coupons. Customers then sent the coupon serial number via SMS to participate. Unique Computer Systems set up a 2-way messaging system to validate and respond to these messages. This helped Samsung manage the promotion effectively.
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Angaza helped RDG start selling affordable smartphones in emerging markets. RDG used Angaza's platform to access business data and test... a smartphone pilot. The pilot achieved a 50% gross profit margin in six months. Angaza's analytics tools supported RDG's decision to expand product lines. RDG plans to scale mobile device sales using Angaza's features.
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Mekari Jurnal helped Bardi Smarthome manage their inventory. Bardi used Mekari Jurnal to support their business growth. The software made... inventory management easier for Bardi. This helped Bardi continue to grow their business. The case shows how Mekari Jurnal supports companies in the consumer electronics industry.
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CREST ERP helped Misterlight, Electric Trading Company in Dubai solve problems with data silos and duplicate entry. The company struggled... to capture retail sales and manage vendor stock. CREST ERP unified finance, sales, inventory, HR, CRM, POS, and eCommerce in one cloud system. Employees now get real-time reports and better business visibility. The solution improved productivity and resource use, with low maintenance costs and a single reporting system.
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Salesforce Service Cloud helped World Wide Lighting improve customer service and teamwork. Before, sales and service used separate systems, causing... missed opportunities and slow responses. With Service Cloud, all customer info is in one place, and cases are routed automatically by language, urgency, and topic. Staff see timers for response deadlines, and the system links with Magento for easy order tracking. This change made work faster, reduced errors, and improved customer satisfaction.
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VeryConnect provided APPLiA, a European home appliance trade association, with a custom membership management platform. APPLiA needed a faster, more... secure system for managing members, documents, and billing. VeryConnect built a solution that loads data quickly, supports 250,000+ emails per year, and meets strict security needs. The platform includes automated invoicing, CRM features, and tools for working groups. APPLiA now saves time and engages members more effectively.
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POWER A/S wanted to improve customer loyalty and engagement. They used Voyado to create automated and personalized marketing flows. These... included expiring reward reminders and reactivation campaigns. As a result, customer engagement grew by 300%. They reactivated 15% of inactive members, generating over 40,226 EUR in revenue. Their member base grew by 137.5% in less than a year.
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Quickbase helped Micron Consumer Products Group connect global teams and improve sales coordination. The company faced challenges with siloed processes... and slow approvals using email and spreadsheets. Quickbase enabled them to build workflow and pricing applications without heavy IT support. They saw a 93% improvement in discount approval processes, fewer errors in package design, and better program visibility. These changes led to higher sales volume and increased revenue.
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Informatica Intelligent Data Management Cloud helped Yamaha unify data and analytics on one AI-powered platform. Yamaha gained real-time data access,... which improved team collaboration and streamlined business operations. The company enhanced customer experience and reduced IT costs. Yamaha activated the Informatica platform in just 2 months. The solution democratized data access across business units.
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Logicbroker helped MRCOOL merge their B2B and D2C dropship businesses. MRCOOL gained advanced order and inventory visibility using Logicbroker’s multi-vendor... commerce platform. The platform improved data tracking and helped prevent overselling. MRCOOL can now share real-time inventory with resellers and expand their D2C operations. The solution supports MRCOOL’s goal to deliver HVAC products within 24 hours.
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ThoughtSpot and Snowflake helped HP onboard 350 users to automated insight discovery. HP replaced slow, manual BI tools with a... self-service analytics platform. Over six months, users generated 155,000 queries. Partners now get data back in less than 24 hours. HP's business analysts and management teams use ThoughtSpot for real-time business reviews.
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Angles for SAP helped Exertis Benelux save hours on reporting and gain better data insights. The company struggled to get... answers from SAP data and relied on manual Excel work. Angles for SAP made reporting faster and easier, improving supply chain management. The tool was easy to use and quick to implement, fitting the needs of a 140-person team. Leaders now make more data-driven decisions with clear, detailed answers.
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Angles for SAP helped Exertis Benelux save hours on reporting and gain better data insights. The company struggled to get... answers from SAP data and relied on manual Excel work. Angles for SAP made reporting faster and easier, improving supply chain management. The tool was easy to use and quick to implement, fitting the needs of a 140-person team. Leaders now make more data-driven decisions with clear, detailed answers.
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Nevron Diagram for . NET helped MKS, Ion Systems solve setup and monitoring problems for ionizer locations in large fabrication...facilities. Before, engineers had to manually draw layouts, which was slow and error-prone. With Nevron, the software now shows physical locations and highlights failing ionizers, making support faster and setup easier. The clear C# API and professional UI controls made development quick and reliable. MKS reduced setup costs and gave customers more control over their systems.
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Altair RapidMiner helped Mabe use AI to predict user behavior and optimize refrigerator performance. Mabe wanted to save energy and... keep food fresh by analyzing how often and how long refrigerator doors are opened. Altair and Mabe built an AI workflow to process over a million records and predict consumer actions. The solution used Altair AI Studio and AI Hub to transform and analyze data, then recommend changes to product routines. The project took 60 days and gave Mabe new insights to improve appliance efficiency and customer satisfaction.
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Epicor Kinetic helped Audiotonix, a leader in professional audio mixing consoles, move to a single cloud ERP system. Before, each brand... used its own legacy ERP and financial systems, making it hard to get a full business view. With Epicor, Audiotonix now has one source of data, faster month-end close, and better financial visibility. Three brands have migrated, with more joining by 2025. The new system also gives better insight into research and development ROI.
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Angles for SAP helped Exertis Benelux save hours on reporting and gain better data insights. The company struggled to get... answers from SAP data and relied on manual Excel work. Angles for SAP made reporting faster and easier, improving supply chain management. The tool was easy to use and quick to implement, fitting the needs of a 140-person team. Leaders now make more data-driven decisions with clear, detailed answers.
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BiCXO AI platform helped a global printer consumables supplier move from a reactive to a predictive supply chain. The company struggled... with late refill orders and lost sales to competitors. BiCXO used machine learning to predict when customers would need refills and sent automated reminder emails. This led to higher sales, better inventory management, and improved customer satisfaction. Customers received timely deliveries and fewer stockouts.
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Dashcam Store sells and services dashcams. As their business and inventory grew, they needed a better way to manage shipping... and inventory. They chose ShippingEasy to handle both needs in one platform. This made their work more accurate and reduced returns. It also lowered costs and improved customer service. The team can now focus on other parts of the business while ShippingEasy manages shipping and inventory.
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Miva's ecommerce platform replaced a failing legacy integration for a family-owned consumer electronics superstore. The business struggled with poor ERP... and payment integration, leading to inventory issues and customer service problems. Miva's team built a custom site with real-time sync to Mach ERP and PAYware, improving order management, payment processing, and inventory visibility. Customers now get up-to-date product availability and better self-service options. The new system boosted efficiency and enhanced the overall shopping experience.
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ShipStation and Scout topShelf helped Spigen improve warehouse efficiency. Spigen struggled with manual order processing and inventory errors. They needed... a single platform to manage orders and automate shipping. The integration of ShipStation and topShelf gave real-time inventory tracking and reduced confirmation time by several hours. Order accuracy improved and management gained better data transparency.
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IdoSell helped Forever, a maker of consumer electronics and mobile accessories, launch their own online store. Forever's website was only... informational and sent buyers to other retailers. They wanted direct sales and better customer relationships. IdoSell's platform let Forever open an official online shop. This new channel is now a key part of Forever's sales strategy.
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Narvar helped Sonos improve their post-purchase experience. Sonos used Narvar Track to reduce WISMO contacts by 34% in North America... and 43.5% in EMEA. The tracking page led to a 50% higher conversion rate than typical website traffic. Sonos also saw a 24% increase in click-through rate and a further 3% drop in WISMO calls after optimizing the tracking page for onboarding. Narvar enabled a smooth, multi-language rollout before the holiday season.
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Merchandising Cloud helped Satechi improve its online store. Satechi used personalized search, recommendations, and smart collections. The solution made it... easier for shoppers to find products and get suggestions. Merchandising Cloud uses AI to show the best products for each shopper. Satechi now offers a faster, more personal shopping experience. The store also gets better analytics to understand shoppers.
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AtomStore migrated Delta Optical's online stores from Magento and a custom system. The goal was to improve e-commerce features and... support omnichannel sales. AtomStore enabled easy product search, online ordering, and in-store pickup. The migration included full data transfer, SEO optimization, and integration with Subiekt. After six months, five stores now run on a stable, scalable platform with automated processes.
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uptain helped DeinDesign increase new customer acquisition by 15%. DeinDesign used voucher popups powered by the uptain algorithm to target... price-sensitive visitors. The solution only showed vouchers to users likely to abandon their cart, reducing unnecessary discounts. The live dashboard let DeinDesign track results in real time. This approach led to more new and existing customers and improved marketing efficiency.
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Spryker Commerce OS helped SLV double website traffic and grow revenue by 45% in one year. SLV moved from Magento... to Spryker to improve the B2B buying journey and digital experience. The new platform launched in just 4 months. Customers now visit over 10 pages per session. SLV manages 15 shops in 11 markets using Spryker's multi-store feature.
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Brother used Corsearch's brand protection technology to fight online counterfeits. Counterfeit products were hurting their revenue and brand trust. Corsearch... enforced against over 130,000 infringing listings across Europe. They targeted 1,600 sellers on 20 marketplaces in 18 countries. Third-party listing infringements in search results dropped from 85% to 20%. Corsearch's network analysis also helped Brother take legal action offline.
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Bloomreach Engagement helped Fairphone unify customer data and improve marketing. Fairphone used the platform to send an email about its... 2024 Impact Report, getting nearly 3,000 clicks. The solution gave Fairphone real-time journey orchestration, consent management, and advanced analytics. This supported Fairphone's sustainable marketing and data-driven growth.
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Klaviyo's Advanced KDP helped Nextbase boost onsite conversion rates by 122%. The company also saw a 23% increase in click-through... rates. Nextbase saved 12 hours per week using the platform. The solution enabled smarter, automated marketing across 18 countries. Nextbase switched from Hubspot to Klaviyo for better data-driven marketing.
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Dotdigital helped TRACT Optics use MMS messaging to boost sales. TRACT Optics sent targeted MMS campaigns with product images to... re-engage customers. The campaigns ran during Black Friday, Cyber Monday, and Christmas. TRACT Optics saw a $17 return for every $1 spent, with over $15,000 in sales from under $1,000 spent. Email campaigns sent on the same day as MMS saw three times more sales than usual. Total sales in one day from marketing reached over $40,000.
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SAP Emarsys helped Versuni Netherlands B. V. improve the B2B order experience. Versuni wanted to boost customer loyalty and make...ordering easier for retail partners. They used SAP Commerce Cloud to build a self-service portal and SAP Customer Identity and Access Management for B2B to manage consent and profiles. SAP Emarsys Customer Engagement let Versuni personalize the app experience and connect data across channels. Now, Versuni offers a better, more digital experience for its B2B and consumer customers.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Dataddo unified data from 24 eshops for World Wide Lighting (WWL). WWL needed to break down silos and integrate sales,... marketing, and service data. Dataddo connected sources like Salesforce, Zendesk, and proprietary tools into Redshift, with Looker Studio for reporting. Over 50 stakeholders now get reliable insights weekly. Downtime dropped and WWL can now see why sales trends happen, not just what happens.
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AIXON helped Senheng target customers for new products using AI and machine learning. Senheng could not use past transaction data... for new launches. The AI model used data from similar products to predict likely buyers. The AI-generated list had a 2.8x higher conversion rate than manual lists. Order values from the AI-predicted list were 12 times greater than rule-based segmentation. Senheng also saw a 30% increase in open and click rates for emails and a 50% increase in SMS click rates.
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Flowlu CRM helped Integración AV, an audiovisual integration company in Colombia, organize sales and project management. Before Flowlu, the team... struggled with scattered follow-ups, stalled opportunities, and information spread across emails and spreadsheets. Flowlu provided a clear sales pipeline, centralized information, and improved collaboration. The team now tracks opportunities better and follows up faster. Daily work is more predictable and structured.
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AiTrillion helped DoorStepInk boost revenue by 85. 55% using marketing automation. DoorStepInk used AiTrillion for email marketing and web push...notifications. Email marketing revenue grew by 105%. Orders from email marketing increased by 90.75%. Web push notification revenue rose by 62.2%. DoorStepInk improved customer retention and repeat purchases with AiTrillion’s unified platform.
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Rejoiner helps Nanoleaf recover 30% of abandoned carts with personalized email marketing. Nanoleaf uses humanized product stories in their abandoned... cart emails. This approach increased recovery rates from 1-2% to 30%. The strategy blends creative storytelling with advanced email automation. Nanoleaf's results show the power of targeted, engaging email campaigns for ecommerce brands.
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Inxmail helped Fujifilm France connect their email marketing with Salesforce and Magento. Fujifilm wanted a tool that fit into their... digital systems without custom programming. Inxmail provided fast setup and strong support. The solution let Fujifilm send personalized newsletters and sync data between systems automatically. This saved time and made campaign management easy. All campaign reporting now happens in Salesforce, making email marketing simple for Fujifilm France.
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Hornetsecurity's Spam and Malware Protection helped Konica Minolta stop daily spam issues. Before, the IT team spent four days a... month adjusting filters, but spam still got through. The company needed a solution with multi-language support, strong customer service, and easy management. Hornetsecurity delivered a 99.9% spam detection rate and fast, helpful support. After launch, the 9-person IT team and 8,000 users no longer worry about spam or malware. Employees noticed the spam was gone right away.
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Campaign Monitor helped Jaybird create eye-catching email campaigns. These emails showed off Jaybird's earbuds with bold images. Jaybird used email... to inspire fans and promote seasonal specials. The campaigns helped Jaybird drive sales and exceed revenue goals. The CMO said Campaign Monitor lets them do more with less.
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Samsung Gulf used Reson8 SMS by Unique Computer Systems for a promotion during DSF 2010. The promotion allowed customers to... buy Samsung products and receive coupons. Customers then sent the coupon serial number via SMS to participate. Unique Computer Systems set up a 2-way messaging system to validate and respond to these messages. This helped Samsung manage the promotion effectively.
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Cybba helped Motorola lower cart abandonment and increase onsite conversions. The solution drove more qualified buyers to Motorola's site. This... improved the return on investment for Motorola's marketing spend. Motorola saw better results from their digital advertising and conversion tools. The partnership was described as strategic, agile, and responsive by Gen3 Marketing.
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Knak helped Amazon cut email build time by 95%. Marketers now build emails in 10 minutes or less. Amazon used... Knak's no-code platform to simplify workflows and focus on strategy. The team integrated Salesforce Marketing Cloud Account Engagement (Pardot) and TransPerfect. This shift lets Amazon marketers spend more time on innovation and segmentation.
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Fisher & Paykel wanted to spend less time building emails so they could run more campaigns. They needed a tool... that let them use their own branded designs and worked with their email provider. They chose Blocks Edit to help their team build emails easily and stay on brand. The tool let them use their own templates and control editing options. After using Blocks Edit, they made more emails in less time and freed up their designer for other work.
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Bird's WhatsApp Business solution helped Expert connect online shoppers with local store agents. Expert added a WhatsApp button to product... pages, letting customers chat with one of 225+ agents for real-time advice. Bird's Flow Builder and Inbox tools routed messages and centralized communications. Expert now manages over 50,000 WhatsApp messages monthly. The result was an 80% conversion rate to sales from inbound leads.
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Bambuser Social Commerce and Digital Clienteling helped Profoto boost sales. In Q1 2022, 15,000 viewers joined live and recorded shows.... 140 customers requested calls with sales staff. Profoto generated $50.7K in revenue in just one quarter. The add-to-cart feature and seamless integration improved customer experience. Profoto now tracks sales and adapts their ecommerce approach for better results.
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Lucidspark helped EVBox boost team collaboration and streamline group work. The marketing team used Lucidspark to run virtual workshops with... 20-30 people, improving coordination and idea sharing. Features like breakout boards, voting, and emoji reactions made it easy to collect and prioritize ideas. The team saved time and worked more efficiently, even when remote. Lucidspark enabled EVBox to map customer journeys and align on clear next steps.
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MadCap Flare and MadCap Lingo helped Vogel's modernize its user manuals. INSTRKTIV led the switch from Adobe InDesign to MadCap... Flare. Vogel's now delivers interactive, mobile-first manuals in 17 languages. The time to update manuals dropped from one month to less than one day. Over 80% of manual visits come from mobile users via QR codes. Vogel's eliminated paper-based manuals, supporting sustainability.
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Easygenerator helped Electrolux move from face-to-face to blended learning. Electrolux needed to scale training for new products and many employees.... Outsourcing e-learning and translations was slow and costly. With Easygenerator, Electrolux created over 1000 training resources in one year. The team now delivers training faster and at lower cost. Electrolux can measure how training impacts sales performance.
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ONLYOFFICE helped ro-bo. ru plan marketing activities and manage time better. The team used ONLYOFFICE to break work into blocks...and set priorities. This made it easier to finish projects early and avoid missing deadlines. With ONLYOFFICE, ro-bo.ru launched an ecological program for battery collection in St. Petersburg. They installed eco-boxes in over 20 schools and plan to add 300 more. The clear planning system made the project possible on time.
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Publitas Enterprise helped Heartland America make their catalogs measurable. The company needed a simple way for customers to shop directly... from online catalogs. Publitas provided features that made it easy to upload, tag, and share catalogs across devices. Heartland America saw increased viewership and reliable revenue from their online publications. The tool also worked well for email and social marketing.
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Archbee helped Flipper Zero create user documentation for their portable multi-tool device. Before Archbee, Flipper Zero needed a fast and... easy way to publish and edit guides. Archbee made it simple to build and update instructions. Users now give 95% positive feedback on the documentation. They describe it as educational, practical, and polished.
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Dev Mode helps HP save 1. 5 hours each week in their design-to-code workflow. HP uses the Veneer design system...to support over 70 products and unify their teams. With Dev Mode and Code Connect, HP cut development time by 50%. They achieved a 500% ROI in annual time savings. Veneer adoption is tracked with Figma analytics, showing strong engagement across 320 teams.
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Showell helped BSH Home Appliances manage sales content for 80 salespeople. Before Showell, sales reps made their own presentations, causing... confusion and wasted time. Showell gave BSH a central hub for all sales materials. Sales teams now find content faster and feel more confident. The platform improved teamwork between sales and marketing. Onboarding was easy and the tool became the company standard.
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Ecosystems' collaborative customer value management platform helped HP transform its sales process. HP used the platform to focus on value... realization and customer collaboration. This led to a 15% increase in win rates and pushed their overall win rate to the mid-70s. HP also saw over 30% growth in client expansion and improved renewals without RFPs. The platform enabled HP to win deals even when not the lowest cost option.
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Denave's retail solutions helped a global handset manufacturer fix data inaccuracies in their retail operations. The company used automated retail... audits and analytics to improve store data reporting and compliance. This led to a 20% improvement in data accuracy. Brand visibility increased by 8% in 10 months. The time to complete activities and consolidate reports dropped by 60%.
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bao helped Conrad Electronic SE build a strong sales organization in Eastern Europe. Conrad used bao to improve campaign execution... and strengthen its brand. The team used best practices and optimized messaging with bao. After using bao, call activity increased by 25%. Conversion rate improved by 10%. The sales team shared knowledge better and worked more efficiently.
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Highspot helped Crestron Electronics boost sales play adoption to 92%. The company faced challenges with its old content management tool,... which made it hard for sellers to find resources. Highspot's unified platform improved search and content access. Sales reps now use Sales Plays daily, leading to 87% recurring platform usage and 75% external sharing adoption. Crestron Electronics saw better engagement and more consistent sales conversations.
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Yext Help Site Search helped Samsung boost customer satisfaction and streamline support. After switching from Elasticsearch, Samsung saw a significant... lift in NPS and CSAT within months. The team used Yext's Data Connector to build a robust CMS with 2,500 help articles, FAQs, and videos. The new solution made content management easier and reduced technical debt. Samsung's support team now delivers a better online experience for millions of users.
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A leading electronics company wanted to create a smart home strategy. They worked with Infogain and Revel to design a... unified platform for connected homes. The team used design thinking to find ways to connect old and new devices. They researched over 50 companies and 10 competitors. They created hundreds of customer personas and use cases. The result was one smart home platform strategy and three ways to enter the market.
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Homerun helped Fairphone organize hiring as they grew from a small team to nearly 60 people from 22 countries. Fairphone needed to... attract talent with language skills and a passion for ethical tech. Homerun supported their mission-driven recruitment and team management. The platform enabled Fairphone to build a diverse, international team focused on sustainability and modular design.
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Meltwater's media monitoring platform helped realme track global brand exposure and media mentions. The Product PR team used Meltwater to... monitor share of voice, competitor activity, and regional PR performance. The platform provided dashboards and data for global messaging and benchmarking. realme now evaluates brand sentiment and industry trends from one place. This supports their fast growth and helps keep messaging consistent worldwide.
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Samsung used IZEA to reach Millennial and Gen Z audiences. They used a cross-platform creator model. Over two years, IZEA... supported many Samsung product lines. They used both niche and well-known creators. The goal was to change brand perception and build loyalty in a tough market.
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A Home Appliance Brand used GetEvangelized to promote a TV commercial about women returning to work after a sabbatical. The campaign aimed... to connect emotionally with families and increase awareness of the brand's appliances. 23 creators shared their stories and thoughts on Twitter, generating 47 posts and 147 interactions. The campaign reached over 600,000 potential impressions. The brand successfully engaged its target audience and increased brand recall.
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Samsung wanted to launch the Galaxy Z Flip4 and Z Fold4 in 8 cities. They needed to find lifestyle influencers... who matched their brand values. Samsung used Qoruz to find and contact over 150 influencers. The campaign ran in 8 cities over 2 days. The influencers created more than 800 posts. All work was done through a barter system.
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BlendJet used Carro to build a marketplace for healthy ingredients. They wanted to increase customer lifetime value and shorten the... time between purchases. Carro let them add ingredient subscriptions without holding inventory or raising costs. BlendJet saw an 80% increase in average order value on orders with Carro products. The solution worked with Nacelle for the front-end and Recharge for subscriptions.
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Bazaarvoice helped Electrolux collect and share user-generated reviews across retail sites. Electrolux wanted to boost brand awareness, consideration, and sales... at retail locations. The solution was to gather and distribute consumer reviews to retailers using Bazaarvoice's platform. This gave shoppers more confidence to buy Electrolux products. Syndicated reviews now make up 75% of all Electrolux product reviews on retail sites.
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GetKobe helped CASETiFY reach 6 million people and gain over 10 million views in Southeast Asia. The influencer marketing campaign... used 12,000 influencers to create 17,000 pieces of content. Kobe tailored each campaign to local markets, using both mega and mid-tier influencers for high engagement. Real-time monitoring and technology kept the campaign agile and on-brand. CASETiFY saw strong brand awareness and engagement across multiple countries.
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Comscore Social helped Beats by Dre and PMG track and improve their social media campaigns. The team used cross-platform analytics... and custom benchmarks to find trends and boost engagement. The Straight Outta Somewhere campaign saw 8.7 million meme shares and 48 million Facebook impressions. Actions per tweet rose 336%, and Facebook post actions grew 131% month-over-month. Instagram drove 61% of 1.1 million total social actions.
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RingCentral helped Socket Mobile upgrade from a 20-year-old phone system to a modern cloud communications platform. The company needed better... call logging, analytics, digital faxing, and mobile features to support its distributed workforce. With RingCentral, employees can make calls from any device and integrate with Microsoft Dynamics and Office 365 for easier dialing and meeting scheduling. The call queue feature allowed quick support coverage changes. The new system improved workflows and communication across global teams.
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TAG Heuer used OneSignal to improve customer engagement across its connected watch ecosystem. The company needed a messaging solution to... unify user records and target users across devices and apps. With OneSignal, TAG Heuer sent targeted push notifications and in-app messages, driving user retention and engagement. They achieved a 48% conversion rate, doubling their previous rate. A special edition golf watch campaign saw 17% of signups from app notifications, and unsubscribe rates stayed low at 0.8%.
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Philips increased their average order value by 35% using personalization. They used Insider's platform to display social proof messages, which... led to a 3.74% uplift in AOV and a 14% increase in conversion rates. Philips focused on mobile engagement with personalized recommendations.
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MoEngage helped 1Weather, a top-rated U. S. weather app, boost mobile user engagement by 3X. 1Weather wanted to improve re-engagement...and increase app sessions. MoEngage enabled automated, real-time, and personalized weather alerts. The app saw 25 million more app opens and a 10% increase in click-through rates. Analytics from MoEngage helped 1Weather improve user retention.
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Betty Blocks helped Itho Daalderop build a no-code platform to connect all front- and back-end operations. The goal was to... make product information easier to find and improve the customer journey. The new system lets employees update thousands of products on the website with one click. The website now matches the company's innovative brand and is easy for citizen developers to use. Incremental delivery shortens time to market and boosts revenue. The project marked a big step in Itho Daalderop's digital transformation.
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Billight wanted to make billiards more fun and accessible. Blake Martin, the founder, decided to create a mobile app to... help with this goal. He used Thunkable for no code mobile app development. The Billight app connects with LEDs under a billiards table using Bluetooth. This helped Billight bring a new experience to billiards players.
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Samsung Electronics used Adobe Experience Manager (AEM) on AWS to improve their digital experience. They moved their content management system... from on premise to the cloud with help from Samsung SDS America. The migration made their digital publishing faster and more stable. They launched new features more quickly and saved money on infrastructure. The switch to AWS caused almost no disruption, with the cutover taking less than an hour.
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HP Inc. used a new customer experience (CX) implementation process to address a declining and commoditized printer market. The company... shifted from focusing on product features to meeting customers’ unmet needs. This cultural change led to successful product launches and millions in savings. HP improved its CX culture and saw gains in its bottom line.
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FlashRev helped DTEN improve sales and marketing efficiency. DTEN switched from Salesloft and ZoomInfo to FlashRev for better automation and... real-time data. FlashRev matched the data accuracy of ZoomInfo and the sequencing of Salesloft. DTEN saw 3x more efficiency and saved 60% on costs. The switch led to better alignment between sales and marketing teams.
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Roistat helped an online store selling home appliances. The store used Roistat to improve marketing results. They doubled their ROI.... Roistat provided analytics and marketing tools. The solution tracked both online and offline sources. The store saw better profits from their campaigns.
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SHANON MARKETING PLATFORM helped ブラザー販売株式会社 improve BtoB marketing. They used the platform to manage demo machine lending, analyze customer data,... and run online events. The scenario feature automated reminder emails and tracked customer actions. Data analysis revealed new demand from mid-sized and small companies. The platform unified offline and online data, making marketing more efficient and customer-focused.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Anteriad helped Infinite Electronics improve their account-based marketing (ABM) with advanced analytics and data management. Infinite Electronics faced challenges with... data visibility and understanding new customer value. Anteriad's solution provided better insights, unified data, and faster campaign launches. As a result, Infinite Electronics saw a 20% increase in revenue for one brand and an 80:1 return on ad spend. The company now uses data-driven strategies to target high-value customers and measure results across channels.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Nintex for Salesforce helped Fisher & Paykel improve sales team efficiency. The sales team struggled with disconnected systems and a... confusing process. The global sales excellence team and developers built an app to give reps a single view of customer insights. Now, sales reps can access updated data easily. This streamlined their sales process and boosted Salesforce adoption.
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Eight used the IFTTT Platform to integrate their smart mattress with smart home devices. The integration let users automate bedtime... routines, like turning off lights or locking doors. Eight promoted the feature with emails, videos, and landing pages. The IFTTT partnership drove 15,000 extra visitors and doubled sales for four days. Customers liked the Alexa integration and wanted more features.
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Yext Help Site Search helped Samsung boost customer satisfaction and streamline support. After switching from Elasticsearch, Samsung saw a significant... lift in NPS and CSAT within months. The team used Yext's Data Connector to build a robust CMS with 2,500 help articles, FAQs, and videos. The new solution made content management easier and reduced technical debt. Samsung's support team now delivers a better online experience for millions of users.
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Minut uses Guesty to make property management easier for short-term rentals. Guesty helps Minut with guest communication, task management, and... tracking listings across channels. The integration lets Minut customers use automated messaging tools. Minut saw positive results right away and more customers now ask for the Guesty integration. Minut also gained more brand awareness by joining Guesty’s marketplace.
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Fellow LMS helped KIOXIA Europe after their split from Toshiba Electronics. They needed a new eLearning platform to support their... new corporate identity and train 12,000 employees. The LMS let them brand the learning environment and make employees feel at home. Employees can learn at their own pace and fit training into their schedules. Trainers save time by creating courses once and rolling them out to all staff. The platform supports user groups and strong reporting for compliance and audits.
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Grundium uses Ubuntu Pro for Devices to secure its critical systems. The company needed a reliable and secure operating system... for its products. Ubuntu Pro for Devices provided strong security and compliance features. This helped Grundium protect its systems and meet industry standards.
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Simulmedia's TV+ platform helped a leading global household appliance company launch its first U. S. TV campaign for a signature...product. The campaign aimed to boost brand awareness and highlight unique technology features. Simulmedia delivered 129% of guaranteed impressions, reaching 47 million viewers. Dynata measured a 20% increase in brand consideration, 19% growth in favorability, and 18% rise in high-quality perception. The campaign generated $1.1 million in incremental media value.
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Strike Social used Facebook video ads to help a global electronics brand reach more people in Australia. The goal was... to show the durability and performance of a new product line. Strike Social improved ad targeting and budget use. The campaign got 11 million impressions. 71% of impressions came from Facebook Feed. The campaign achieved a 47% increase in CPM efficiency and a 62% overall profit margin.
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VDO. AI helped Carrier in the consumer electronics sector with their AdTech solutions. Carrier used VDO.AI's API triggered advertising to...improve their digital campaigns. The case highlights Carrier's use of advanced display and online video tools. The partnership aimed to enhance Carrier's brand presence online. No specific metrics or results are mentioned in the content.
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Loftware Cloud helped Nice North America modernize its labeling process. The company integrated Loftware Cloud with Blend ERP and NetSuite.... This allowed direct label printing from their ERP system. They centralized label design storage and control for all locations. The solution removed the need for pre-printing labels and reduced wasted inventory. Nice North America improved operational efficiency and aligned with its cloud-first IT strategy.
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Onshape helped FarmBot, a California-based startup, boost productivity by 50% to 100%. FarmBot needed a cloud-based CAD platform for its... global team and 300+ open-source contributors. Onshape’s cloud-native tools let everyone work from the same source of truth. Simultaneous editing and device accessibility made collaboration faster. FarmBot now gets parts to manufacturers and prototypes much quicker.
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Videoly helped Bosch Home Appliances automate and streamline video content distribution. Before Videoly, Bosch struggled to get their videos seen... across many retailer sites. Manual distribution was slow and inconsistent. With Videoly, Bosch increased videos on reseller product pages by over 50% with no extra work. In the first six months, they saw 166,000+ video views and a 59% average watch progress. Videoly gave Bosch better control, insights, and stronger reseller partnerships.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Totara Learn helped Samsung Electronics UK refresh its retail e-learning platform, Samsung Backstage. The challenge was to create more engaging... and personalized learning for retail staff. Totara’s open source platform enabled a custom, user-first solution with seamless web and app experiences. Features included bite-sized content, progress tracking, gamification, and enhanced communication tools. The new platform improved engagement, knowledge retention, and brand loyalty among Samsung’s UK retail staff.
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Absorb LMS helped Vivint cut field technician eLearning hours from 24-25 to 8-10. Time to production for new technicians dropped... from 68 to 39 days. Time to first referral fell from 113 to 58 days. Vivint automated compliance training, improved reporting, and made course deployment 50% faster. Administrative workflows became more efficient, saving staff time and giving managers better access controls.
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Trakstar Learn helped Dyson increase sales in core partner stores from $50 million to $150 million. Dyson used the LMS... to train thousands of resellers and ensure consistent product messaging. The platform enabled blended learning, including online and live training for new product launches. Dyson tracked training effectiveness with course completion and quiz data. Trakstar Learn became a key driver in Dyson's growth and brand training success.
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Tovuti LMS helped TomTom replace a complex open-source LMS. TomTom needed to train many map editors quickly and easily. With... Tovuti, TomTom grew its partner user base by 10x in one year. The platform let TomTom host three branded division sites and share content across audiences. TomTom increased user engagement with self-paced learning tools. The company now plans to expand advanced partner training because of this success.
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Panasonic used content marketing with its "Life is Electric" campaign. The campaign compared Panasonic batteries to everyday sources of electricity,... like hamsters and citrus fruits. The film won the Design Grand Prix at Cannes for changing how people see batteries. Judges praised its storytelling and design. The campaign made people feel good about Panasonic batteries and electricity.
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Flex uses Zoom to help 70,000 employees communicate around the world. Flex needed a way to connect teams in different... countries. Zoom provided a simple and reliable video communication platform. Now, Flex employees can work together easily from anywhere. This helps Flex stay connected and productive.
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Flex uses Zoom to help 70,000 employees communicate around the world. Flex needed a way to connect teams in different... countries. Zoom provided a simple and reliable video communication platform. Now, Flex employees can work together easily from anywhere. This helps Flex stay connected and productive.
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RingCentral helped Socket Mobile upgrade from a 20-year-old phone system to a modern cloud communications platform. The company needed better... call logging, analytics, digital faxing, and mobile features to support its distributed workforce. With RingCentral, employees can make calls from any device and integrate with Microsoft Dynamics and Office 365 for easier dialing and meeting scheduling. The call queue feature allowed quick support coverage changes. The new system improved workflows and communication across global teams.
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Rescue helped FUJIFILM improve its remote support for customers across Asia Pacific. FUJIFILM used Rescue to provide remote technical assistance... and proactive support. The company trained its support engineers to use Rescue for a smooth customer experience. FUJIFILM increased customer satisfaction and saved costs. Rescue also enabled FUJIFILM to offer new services like remote design, installation, and training.
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Flex uses Zoom to help 70,000 employees communicate around the world. Flex needed a way to connect teams in different... countries. Zoom provided a simple and reliable video communication platform. Now, Flex employees can work together easily from anywhere. This helps Flex stay connected and productive.
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Flex uses Zoom to help 70,000 employees communicate around the world. Flex needed a way to connect teams in different... countries. Zoom provided a simple and reliable video communication platform. Now, Flex employees can work together easily from anywhere. This helps Flex stay connected and productive.
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Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that... mattered to them and their networks. The tool worked for all regions and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.
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OnePlus faced challenges in tracking brand mentions in real-time during the launch of OnePlus 6. They used Brandwatch Analytics to... add context to their social insights. This helped them improve influencer relationships and customer service. They discovered consumer interests like the Snapdragon 845 processor and design features. They addressed negative feedback about the notch feature by updating the software. This led to a decline in negative mentions. They also improved customer service by monitoring replies and reducing errors.
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Digivizer helped Dynabook ANZ grow their audience by 200%. The challenge was zero brand awareness. Digivizer used digital marketing insights... and agency services. The result was a 200% increase in audience growth. This case shows the impact of data-driven marketing for consumer electronics brands.
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Determ helped CircuitMess make its DIY Batmobile crowdfunding campaign a big success. The team used Determ to track mentions and... find people talking about their products. They reached out to these people to boost campaign support and find new leads. Features like engagement rate and influence score helped them focus on the most important contacts. CircuitMess raised almost $390K and improved efficiency in influencer outreach and lead generation.
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Meltwater's media monitoring platform helped realme track global brand exposure and media mentions. The Product PR team used Meltwater to... monitor share of voice, competitor activity, and regional PR performance. The platform provided dashboards and data for global messaging and benchmarking. realme now evaluates brand sentiment and industry trends from one place. This supports their fast growth and helps keep messaging consistent worldwide.
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OnePlus faced challenges in tracking brand mentions in real-time during the launch of OnePlus 6. They used Brandwatch Analytics to... add context to their social insights. This helped them improve influencer relationships and customer service. They discovered consumer interests like the Snapdragon 845 processor and design features. They addressed negative feedback about the notch feature by updating the software. This led to a decline in negative mentions. They also improved customer service by monitoring replies and reducing errors.
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TargetBay Email and SMS helped BCH Technologies grow their subscriber list by over 20% in 90 days. The company sent... more than 1 million emails with a 99.9% deliverability rate. Email drove over 80% of attributed revenue, while SMS contributed nearly 20%. Automation flows increased conversion rates and created a steady revenue stream. BCH now sees 3% monthly subscriber growth and transparent revenue attribution.
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FeedCheck helps Vector Watch track customer reviews across more than 30 online stores. The marketing team uses FeedCheck to monitor... customer perception and review counts. FeedCheck provides reports with data from over 10 stores. The support team gets bad reviews sent directly to Zendesk as tickets. Vector Watch uses FeedCheck to improve customer satisfaction and manage feedback efficiently.
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Second Skin Audio uses RaveCapture to manage customer reviews and boost loyalty. They flag all 1–3 star reviews for team... review and quick response. The sales manager personally contacts unhappy customers, listens, and offers refunds or replacements. They follow up persistently and respond publicly to resolved reviews. If needed, they send gift cards to win back customers. This approach turns negative feedback into strong customer loyalty.
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Gominga helped Ecovacs Robotics use voice of the customer data for their Goat G1 robotic lawn mower launch. Ecovacs needed to... integrate customer feedback from online reviews into product development. Gominga made it easy to collect and analyze reviews from platforms like Amazon. This helped Ecovacs improve products, boost customer engagement, and increase sales. Ecovacs set a new standard for customer-centric product launches.
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Channel Signal helped Owlet check if their marketing message was working. Owlet wanted to know if consumers used the phrase... "peace of mind" in reviews. Using Channel Signal, they found over 20% of reviews used this phrase. This showed that their branding matched what customers said. Owlet now uses these reviews to support their marketing message.
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RestockPro helps Abe, an Amazon seller, manage inventory for his camera accessories business. He faced problems with both too little... and too much inventory. RestockPro lets him make smart restocking decisions. He saves time and money by using the tool. Abe can now better anticipate his company’s needs and avoid stock issues.
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A consumer technology company faced challenges with CRE project governance, leading to increased costs and reduced agility. JLL Technologies helped... by designing a global CRE technology project management office aligned with the company's goals. They led change management to ensure employee adoption of project governance. The company eliminated an eight-month backlog and improved project portfolio visibility. They achieved 50-60% time savings by automating manual technology testing processes. Consistent and accurate space occupancy reporting was delivered with Archibus system tuning.
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Vantage Online helped XOS UK, a Xerox reseller, move from Service Accent to a faster, cloud-based system. The upgrade made... work easier with fewer clicks and more automation. XOS UK now gets live analytics and better reporting. Integration with their data collection agent speeds up billing. Remote access is simple, letting technicians help customers from anywhere. The new system supports company growth and better service.
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CSOne helped レイヤードジャパン株式会社 improve after-sales service for their LED displays. The company faced problems with manual repair tracking and data... entry errors as repair volume grew. CSOne enabled barcode/QR scanning for serial numbers, making data entry faster and more accurate. The system also centralized repair data, making it easy to search past cases. Staff now use iPads and phones to enter data on-site, reducing double entry and saving time. These changes made service faster and improved customer satisfaction.
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FieldEx CMMS helped Sterra solve major field service challenges. Sterra struggled with manual processes, job tracking, and technician management. FieldEx... automated job orders, enabled real-time job and team tracking, and improved mileage tracking with GPS. Sterra saw a 600% return on investment and cut mileage claim costs by 50%. Operations became faster and more accurate, boosting customer satisfaction.
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Fieldproxy helped Shri Maa Group manage field teams better. Shri Maa Group had trouble tracking sales teams, planning routes, and... recording expenses. Fieldproxy provided a field service management solution. This made it easier to track sales team locations and performance. Shri Maa Group improved sales operations and team alignment with Fieldproxy.
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Giva CustomerService and Giva KnowledgeManager helped Casio Computer Co. , Ltd. improve its USA and Canada call center operations. Casio...needed better reporting, integrated knowledge base, and automation to handle thousands of customer calls and emails each month. Giva delivered a 100% web-based solution with real-time reporting, automated workflows, and easy customization. Casio saw faster issue resolution, higher customer satisfaction, and significant cost savings. The solution allowed Casio to monitor key metrics and reduce manual work.
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DigitalGenius helped musicMagpie automate customer service using AI. The company cut ticket resolution time by 50% and first response time... by 67%. During peak periods, 70.5% of chats and 84% of "where is my order" queries were resolved automatically. The AI system achieved 99% accuracy in intent recognition. Agents now focus on complex issues, while automation handles routine questions.
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OMQ Help helped KKT KOLBE cut service requests by almost 80%. The company automated its help page and complaint process... using OMQ's AI knowledge base and smart forms. This made customer service faster and reduced email volume. Staff found the system easy to use and did not need long training. The OMQ solution improved both customer and employee experience.
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Dixa helped tink, a smart home technology marketplace, improve customer service. tink switched from Zendesk to Dixa to fix slow... processes and agent workload issues. With Dixa, they onboarded 80+ agents in under two weeks. The platform's integrations and automation boosted agent productivity by 33%. tink achieved a 40% self-service rate on chatbot and 81% CSAT. Dixa made training faster and improved customer support quality.
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Rescue helped FUJIFILM improve its remote support for customers across Asia Pacific. FUJIFILM used Rescue to provide remote technical assistance... and proactive support. The company trained its support engineers to use Rescue for a smooth customer experience. FUJIFILM increased customer satisfaction and saved costs. Rescue also enabled FUJIFILM to offer new services like remote design, installation, and training.
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Voucherify helped Grover launch subscription promotions fast. Grover integrated Voucherify in less than two months for both B2C and B2B... shops. They launched over 750 campaigns using advanced targeting and metadata. Grover now runs student discounts, referral programs, and influencer campaigns. The solution supports multiple countries and currencies. Grover reduced time to market and improved campaign control.
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LoyaltyXpert delivered a SaaS-based loyalty program for Smart Node Automation Pvt. Ltd. The company struggled with manual loyalty tracking and... inefficient rewards management. LoyaltyXpert's SmartNode Partners App automated onboarding and reward redemption for 1500+ channel partners. The solution improved engagement, streamlined marketing, and provided data-driven insights. Smart Node saw increased market share and better channel partner relationships.
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Movylo helped Ale & Peppe Phone Shop grow their customer list using pop-ups, Facebook posts, and QR code flyers. The Autopilot feature... sent newsletters, social posts, and app notifications with targeted promotions. They also used 'Reserve with Google' to let customers book anytime. The shop received more positive reviews and increased in-store sales with Movylo's automated marketing tools.
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Empuls Employee Recognition Platform helped Luminous Power Technologies improve their recognition process. Before, recognition was not uniform and often inefficient.... Employees wanted a better way to be recognized. With Empuls, Luminous moved to a digital, online system. Now, recognition is instant and remote, making it easier to build a culture of appreciation. The new platform replaced manual awards and paper certificates, creating a seamless experience for their 6000 employees.
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Tremendous helped Maytronics run rebate campaigns for their robotic pool cleaners. Before Tremendous, Maytronics had problems with expired rebates and... slow campaign setup. Customers often did not get their rebates, and support was slow. With Tremendous, rebates last up to a year and are easier to send and track. Maytronics now resolves customer issues faster and has more control over their campaigns.
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Lytho helped Segway manage digital assets and keep brand consistency. Segway had problems with scattered marketing materials and inconsistent brand... guidelines after opening a new European HQ. Lytho's digital asset management solution gave Segway a central, searchable library for all marketing resources. Distributors now access automated content and use templates to create materials that match Segway's brand. Segway saw better use of brand guidelines and more reliable workflows.
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Readpeak helped LG increase awareness of its heat pump technology in Sweden. LG ran two native ad variations focused on... energy efficiency and climate suitability. The best ad used a personal story about a user who cut electricity costs by 40%. This approach led to a 1.15% CTR and a 5.58 SEK CPC, with 7,696 total clicks. The campaign outperformed category averages and positioned LG as a leader in energy-smart home solutions.
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PathFactory helped LG Commercial Displays USA modernize their B2B buyer journey. LG used PathFactory to deliver personalized content experiences and... gain insights into account engagement. The company saw an 85% increase in account engagement and influenced 45% of closed-won deals. Over 300 personalized experiences were created since 2023. PathFactory's analytics gave LG better visibility into buyer journeys and content effectiveness.
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Uberflip helped NanoLumens organize and personalize their content for 11 verticals. The marketing team used Uberflip to tag and segment... content, creating targeted streams for each audience. This led to a 64% increase in click through rates and 20 new opportunities. Landing page conversion rates jumped from 2-4% to 11%. Video content views tripled. Publishing time dropped from 30 minutes to under five. Most importantly, lead conversion increased by 450%.
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Livguard used Realize, Taboola’s AI-driven advertising platform, to reach high-intent users outside of Google, Meta, and OTT channels. They targeted audiences... with contextual placements, behavioral segments, and sequential retargeting. Realize drove 16% longer session durations than paid search and 29% more actions per session than social. Livguard saw deeper engagement and better lead quality from this approach. The partnership helped Livguard improve conversion intent and user interaction on their site.
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Paddle helped Stoikk move fast after a US court ruling allowed web checkouts from the App Store. Stoikk used Paddle's... Merchant of Record model to set up web payments quickly. This let them bypass platform fees and boost margins. They saw a 25% estimated increase in revenue. There was no drop in conversions after switching to web payments.
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Apple Inc. uses a balanced mix of debt and equity to support its $3 trillion market cap. In 2021, Apple... had a weighted average cost of capital of 9.67% and managed a dual-class equity structure. The company raised capital through bonds and stock repurchases, increasing its debt-to-capital ratio from 56% to 148% over five years. Apple held $172.6 billion in cash and saw a 21% sales increase and 29% net profit growth in Q1 2021. Its financial structure attracts investors with a 19.10% expected return rate.
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Protection PLUS 4 SDK and Protection PLUS 5 SDK helped Pro Digital Software upgrade their licensing system. They needed a... more professional, integrated solution for their digital imaging software. The SoftwareKey System offered strong documentation and easy integration. Instant SOLO Server handled e-commerce and licensing, letting the team focus on product development. Manual activation features improved customer support. The turnkey solution saved time and reduced technical headaches.
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Aria Systems helped a leading networking company launch its first IoT product line. The company needed a flexible billing platform... to support recurring revenue and rapid global rollout. Aria's cloud-based monetization platform cut time-to-market by 50% and enabled fast product launches in 40 countries. The company grew its IoT camera subscriptions from zero to 695,000 accounts in less than two years. Aria's integration with existing systems and scalability supported exponential growth and new revenue streams.
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PriceShape helped iEar automate manual pricing tasks and gain real-time market insights. iEar used PriceShape to track competitor prices and... supplier data. This made pricing decisions faster and more accurate. The platform improved iEar's Google Shopping ad performance. iEar saw measurable improvements within weeks of using PriceShape.
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ROI Hunter’s Catalog Product Video helped refurbed boost their paid social campaigns. Refurbed used CPV templates to add video to... their product catalog ads. They ran an A/B test with Apple products, splitting budget between image and video ads. The video ads delivered 18% higher incremental ROAS and 23% more conversions. Refurbed now uses CPV in their regular marketing to keep growing.
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Cybba helped Motorola lower cart abandonment and increase onsite conversions. The solution drove more qualified buyers to Motorola's site. This... improved the return on investment for Motorola's marketing spend. Motorola saw better results from their digital advertising and conversion tools. The partnership was described as strategic, agile, and responsive by Gen3 Marketing.
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BlueWinston helped Samsung automate Google search ad campaigns. Samsung wanted to create and update keywords and ads for many products.... BlueWinston set up product text and Smart Shopping campaigns. The tool saved time by updating prices, pausing sold-out products, and creating new ad groups for new products. Samsung used filters to split products into different campaigns for mobile devices, audio/video, and home appliances.
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Nanos helped a leading electronic components company in the DACH region lower their lead generation costs with Google Ads. The company wanted... to reduce their average cost per lead, which was 580€ when working with an agency. Nanos improved the client's landing page and used AI to select the best keywords for Google Search and Display ads. After launching the campaign, Nanos achieved a cost-per-verified lead of 126€ and an average ROAS of 40. This case shows how Nanos can boost lead generation results with Google Ads.
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Philips used the DanAds self-serve ad platform for their Pregnancy+ app. The app had over 25 million users but lacked... a flexible way to manage content and marketing campaigns. DanAds provided a solution to help Philips manage content and run marketing campaigns more effectively. This improved the app's ability to support marketing efforts. The case highlights how DanAds technology can help large consumer electronics companies with app content management and advertising.
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Certainly's AI Agent helped QuadLock manage customer support across 100+ countries. The solution integrated with Shopify and Zendesk, automating routine... queries and reducing agent workload. QuadLock resolved 57% of weekly enquiries with the AI Agent. They saw a 33% drop in average handling time and 31% fewer replies per resolution. The customer effort score stayed at 80%, and agent satisfaction improved.
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LivePerson helped Mouser Electronics handle a surge in customer service demand during the pandemic. Mouser deployed 21 customer service bots... in 13 languages, supporting 250,000 annual interactions. The company achieved a 92% CSAT by expanding digital channels and using dynamic routing. Messaging, including WeChat for APAC, enabled Mouser to scale support and improve customer experience. Mouser's digital transformation with LivePerson ensured high-quality service across all channels.
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Flex uses Zoom to help 70,000 employees communicate around the world. Flex needed a way to connect teams in different... countries. Zoom provided a simple and reliable video communication platform. Now, Flex employees can work together easily from anywhere. This helps Flex stay connected and productive.
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OMQ Help helped KKT KOLBE cut service requests by almost 80%. The company automated its help page and complaint process... using OMQ's AI knowledge base and smart forms. This made customer service faster and reduced email volume. Staff found the system easy to use and did not need long training. The OMQ solution improved both customer and employee experience.
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Google used the Intellum platform to train retail partners' employees on products like Google Home, Pixel, and Chromecast. Google needed to... reach global retail penetration quickly without its own stores. The solution helped Google educate sales associates in partner stores, improving their product knowledge. This enabled better customer experiences and supported Google's growth in the consumer electronics market.
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Leapsome helped reBuy manage employee performance. reBuy wanted a modern review and feedback tool to make HR processes easy and... build a strong feedback culture. Leapsome provided a simple, automated platform that replaced manual paperwork. Teams and managers now have less workload and a clear, flexible system. The user interface and customer support from Leapsome stood out for reBuy.
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Owiwi helped Westnet Distribution improve its workforce planning. Westnet struggled to find and keep the right people. Their old hiring... process missed soft skills and led to bad hires. Owiwi's game-based assessment made hiring more fair and efficient. Westnet now finds better candidates and plans training more effectively.
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Bob helped Distrelec move to a people and culture-driven approach during remote work. The company used Bob to collect and... analyze people data, track attrition, retention, and absenteeism, and improve DE&I efforts. Distrelec launched Bob with fun games, videos, and webinars to engage employees across 14 sites. The platform made it easy to personalize rewards and centralize HR processes. Bob became the main source of company information and helped build a strong remote culture.
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RingCentral helped Socket Mobile upgrade from a 20-year-old phone system to a modern cloud communications platform. The company needed better... call logging, analytics, digital faxing, and mobile features to support its distributed workforce. With RingCentral, employees can make calls from any device and integrate with Microsoft Dynamics and Office 365 for easier dialing and meeting scheduling. The call queue feature allowed quick support coverage changes. The new system improved workflows and communication across global teams.
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Samsung wanted to launch its new RS85 prestige ultrasound system. Dreamcast created a fully customized virtual platform for the product... launch. The event took place in June 2020. The launch was hosted on Dreamcast's platform. Samsung was able to introduce its product using this virtual solution.
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Goldcast helped LG Electronics transform their webinars from cold and disengaging to interactive and captivating. Raymon David, senior director of... marketing operations, chose Goldcast after seeing its engaging features like GIFs, polls, and emoticons. The sales process was fast, with the team quickly convinced after a live demo. LG used Goldcast for an internal sales kickoff, easily integrating their own technology into the event. The platform enabled a more engaging and connected experience for attendees.
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Samsung wanted to launch its new RS85 prestige ultrasound system. Dreamcast created a fully customized virtual platform for the product... launch. The event took place in June 2020. The launch was hosted on Dreamcast's platform. Samsung was able to introduce its product using this virtual solution.
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BeatRoute SFA Platform helped Daenyx Appliances improve retail and distribution execution. The company faced slow support and poor visibility across... its network. BeatRoute made field activities more transparent and improved support turnaround to under two hours. The platform adapted to user feedback, making it fit Daenyx’s needs. As a result, Daenyx saw faster issue resolution, better team collaboration, and stronger visibility in retail and distribution.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Samsung Gulf used Reson8 SMS by Unique Computer Systems for a promotion during DSF 2010. The promotion allowed customers to... buy Samsung products and receive coupons. Customers then sent the coupon serial number via SMS to participate. Unique Computer Systems set up a 2-way messaging system to validate and respond to these messages. This helped Samsung manage the promotion effectively.
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TeamHaven helped Hewlett Packard manage trade marketing across 21 EMEA countries. HP and over 20 field marketing agencies used TeamHaven... to align campaigns, report on activities, and customize projects for each market. The platform streamlined retail operations, standardized agency activities, and enabled smooth product launches. HP maintained sales margins and improved field force efficiency. TeamHaven was implemented within months with minimal hassle.
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Wasp labeling software helped WatchGuard Video save money and time on label printing. WatchGuard used to spend $7,000 a year... and wait 6-8 weeks for custom labels. With WaspLabeler +2D, they paid a one-time fee of $149 and printed labels in-house in minutes. The software is easy to use and works with their existing printer. WatchGuard now prints labels on demand, with no delays or extra costs.
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Lytho helped Segway manage digital assets and keep brand consistency. Segway had problems with scattered marketing materials and inconsistent brand... guidelines after opening a new European HQ. Lytho's digital asset management solution gave Segway a central, searchable library for all marketing resources. Distributors now access automated content and use templates to create materials that match Segway's brand. Segway saw better use of brand guidelines and more reliable workflows.
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DemoUp Cliplister helped AEG/Electrolux show new products and features to their audience. AEG/Electrolux had trouble making content for big home... appliances. DemoUp Cliplister’s e-commerce content solutions made it easier to create review videos and 3D models. AEG/Electrolux now brings content to market faster. Better content increased sell-through rates at key retailers.
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Castlabs helped Formuler achieve fast Widevine L1 CDM certification for their set-top boxes. Formuler needed to meet strict security standards... to stream premium HD and UHD content. Castlabs provided in-depth assessment, testing, and documentation support, ensuring compliance and a smooth process. Formuler completed certification on schedule, reduced risk of rejection, and gained a competitive edge in secure streaming. Their products now offer top content security and access to premium content.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Fleep is the main team communication tool for SprayPrinter. SprayPrinter uses Fleep for internal communication, task management, and to connect... with partners. The team organizes conversations by topic, like finance and marketing, to keep everyone informed. They value Fleep's fast customer support and ongoing development. SprayPrinter recommends Fleep to any organization that wants clear team communication.
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Eko's Smart Gallery helped NZXT improve their digital store. NZXT wanted to make technical PC specs more engaging for online... shoppers. Eko's interactive Smart Gallery let customers explore PC features and lighting options online. This made it easier for shoppers to understand the products and reduced return rates. NZXT built customer trust and improved their online sales experience with Eko's solution.
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Mattermost helped Fairphone improve team communication. Fairphone needed a user-friendly, open source tool for collaboration. They chose Mattermost for its... usability and privacy features. The IT team set up Mattermost on their private cloud. This stopped confusing email threads and made notifications easier. During the COVID-19 lockdown, Mattermost made remote work easy. Fairphone now has about 90 users posting 4,000 messages each day.
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Eros Group wanted to improve customer experience and operational efficiency. They faced challenges with manual data collection and analysis. Eros... Group chose SurveySparrow to automate surveys and data collection. This led to higher response rates and better insights into their NPS score. The platform's analytics and support helped Eros Group's management access key insights quickly.
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Eros Group wanted to improve customer experience and operational efficiency. They faced challenges with manual data collection and analysis. Eros... Group chose SurveySparrow to automate surveys and data collection. This led to higher response rates and better insights into their NPS score. The platform's analytics and support helped Eros Group's management access key insights quickly.
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Eros Group wanted to improve customer experience and operational efficiency. They faced challenges with manual data collection and analysis. Eros... Group chose SurveySparrow to automate surveys and data collection. This led to higher response rates and better insights into their NPS score. The platform's analytics and support helped Eros Group's management access key insights quickly.
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Homey used AddSearch to improve their website search. They added a search-as-you-type feature with the AddSearch API. The search shows... results instantly and highlights where the article is on the site. This helps users find answers quickly and move around the website easily. Homey lets users control how their home devices work together.
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Competera’s demand-based engine helped a leading Eastern European consumer electronics retailer boost gross profit by 4. 5% in just 8...weeks. The retailer used deep learning algorithms for price recommendations, applying 42,000 price changes during the proof of concept. The solution delivered a 4.4% increase in total revenue for the test category. The retailer managed over $3 billion in yearly revenue and needed to optimize pricing for a wide assortment. Competera’s platform addressed challenges like frequent repricing and cross-impact dependencies, driving measurable business growth.
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BQool's Repricing Central and BigCentral helped Grupo Clever Shopping grow on Amazon. The company faced tough competition and needed to... win more Buy Box share. BQool's tools automated repricing and customer service, saving 80% of their time. Grupo Clever Shopping achieved a Buy Box win rate of over 60%, with some markets reaching 70%. Email open rates for feedback requests hit 37% and 43%. The software let them customize strategies and scale their business fast.
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PROS AI-powered Pricing helps Digi-Key Electronics manage prices for many products and sales channels. Before PROS, it was hard to... set smart prices for different quantities and mixes. Now Digi-Key can update prices daily and keep all product information current. This makes their price management faster and more accurate.
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Cybba helped Motorola lower cart abandonment and increase onsite conversions. The solution drove more qualified buyers to Motorola's site. This... improved the return on investment for Motorola's marketing spend. Motorola saw better results from their digital advertising and conversion tools. The partnership was described as strategic, agile, and responsive by Gen3 Marketing.
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SmartThings Energy helped Samsung boost app downloads. Samsung wanted more people to know about the app and use it to... save energy. They used dynamic ads that changed based on weather, time, and device. The campaign targeted key moments, like cold winter days. The goal was to help people use less energy and find better tariffs. The campaign increased awareness and encouraged more downloads of the app.
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Rontar helped Forall Phones boost their ROI to 1382% using native advertising. The platform was easy to set up and... use. Forall Phones found it simple to track and customize their campaigns. They also appreciated having a dedicated account manager. The results from Rontar continue to grow for their business.
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Lasernet helped Midwich improve document management with Dynamics 365. Midwich needed to manage many document types across legal entities and... languages. Standard tools were costly and hard to customize. Lasernet made document design fast and easy, letting Midwich edit formats in minutes. The solution finished in nine months and let Midwich handle documents in-house. Midwich now sends branded, flexible documents to customers and saves time and money.
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Fastly Next-Gen WAF helped Axon protect its Evidence. com platform. Axon needed strong security for sensitive law enforcement data. Traditional...WAFs did not work with their modern system. Fastly's solution gave Axon real-time attack alerts and easy management. Axon improved security and saved time for its team. The platform now keeps law enforcement data safe and secure.
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Fastly Next-Gen WAF helped Axon protect its Evidence. com platform. Axon needed strong security for sensitive law enforcement data. Traditional...WAFs did not work with their modern system. Fastly's solution gave Axon real-time attack alerts and easy management. Axon improved security and saved time for its team. The platform now keeps law enforcement data safe and secure.
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Votigo powered the "Show Your Country" UGC contest for JBL and Tim McGraw. The campaign promoted JBL's Artist Series Headphones... and engaged country music fans nationwide. Fans submitted over 6,000 entries, with 44,000 unique visitors and 107,000+ page views in 11 weeks. The contest used omnichannel entry, mobile-first design, and real-time social integration. JBL increased brand awareness and deepened fan connections through this digital engagement solution.
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Contest Factory used SpinZone, an Instant Win Game with a Sweepstakes module, to help SanDisk celebrate its 25th Anniversary. The promotion required... product purchase or a mail-in entry and offered over 11,000 prizes, including cash and trips. Contest Factory managed prize fulfillment and used analytics to track results. SanDisk called it their most successful promotion ever, with no major issues and zero support calls during the year-long campaign.
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Empuls Employee Recognition Platform helped Luminous Power Technologies improve their recognition process. Before, recognition was not uniform and often inefficient.... Employees wanted a better way to be recognized. With Empuls, Luminous moved to a digital, online system. Now, recognition is instant and remote, making it easier to build a culture of appreciation. The new platform replaced manual awards and paper certificates, creating a seamless experience for their 6000 employees.
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Referral Rock helped CoolBot automate their customer referral program. CoolBot saw a 10x ROI in the first few months. Website... traffic increased by over 83,000 impressions. 10% of total customers came through the referral program. CoolBot saved the cost of hiring extra staff by using Referral Rock. The integration with WooCommerce and PayPal made the process easy for less tech-savvy customers.
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ReferralCandy helped Atmoph, a Japanese design and technology company, grow its referral program worldwide. Atmoph achieved a 24% referral rate,... which is 7x higher than the industry average for gadgets and electronics. The automated referral marketing platform integrated easily with Shopify and supported multiple languages. Atmoph saw domestic and international sales increase, with 24% of all sales coming from referrals. The program required minimal effort from Atmoph's small team and delivered strong ROI.
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Soreto’s referral technology helped Dyson boost customer acquisition and repeat purchases. Dyson used Soreto to run referral campaigns in Germany,... Austria, Switzerland, and Italy. The solution offered secure localisation, multi-language support, and ongoing optimisation. Dyson saw a 5% uplift in enrolment rate, 17% increase in revenue, 25% uplift in conversion rate, and an average 1,000% ROI. The platform enabled seamless sharing, creative testing, and organic social reach.
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Vivint used Cresta's AI platform to improve their national inbound sales team's performance. They faced high post-sale cancellations and limited... visibility with their old tool. Cresta helped Vivint automate QA, track agent behaviors, and provide actionable insights. As a result, Vivint raised install rates by 3%, added 5,400 new subscribers, and saved $150 per avoided truck roll. Managers also saved at least 5 hours per week on QA tasks.
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Dynatrace helped Vivint boost customer satisfaction by 15%. Vivint used Dynatrace for full stack observability and automation. Teams now spend... 90% of their time on proactive optimization, not firefighting. Developer productivity doubled, leading to more innovation. Dynatrace gave Vivint real-time insights and faster problem resolution.
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CREST ERP helped Misterlight, Electric Trading Company in Dubai solve problems with data silos and duplicate entry. The company struggled... to capture retail sales and manage vendor stock. CREST ERP unified finance, sales, inventory, HR, CRM, POS, and eCommerce in one cloud system. Employees now get real-time reports and better business visibility. The solution improved productivity and resource use, with low maintenance costs and a single reporting system.
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Molex wanted to improve how they reached target accounts. They used Demandbase to identify, personalize, and advertise to these accounts.... With Demandbase, Molex focused on high value content engagement instead of just impressions and clicks. They were able to scale their ABM strategy to more accounts than before. Sales and Marketing worked together with clear engagement goals.
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Pobuca helped KAFKAS improve customer service and employee experience. KAFKAS needed a fast solution for better service and daily efficiency.... They wanted all departments to have a full customer view and easy access to data in one place. Pobuca provided business process modeling and automation in a united CRM/ERP platform. This made it easier for KAFKAS to manage and use customer information.
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A large B2B supplier of electronic components wanted to move from physical stores to an online store. They needed to... get a huge product catalog online quickly, but manual entry was not possible. ProductiWise helped by automating the process and handling data in many formats. The tool made it easy to manage, enrich, and validate product data. The time to complete the catalog was cut in half. The next step was to onboard supplier feeds for faster omnichannel readiness.
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DialShree helped Fouani Nigeria Ltd improve customer satisfaction. Fouani had no unified platform for feedback or support. Elision provided an... omnichannel solution with SMS, email, and WhatsApp integration. The new system enabled quick complaint resolution and better after-sales support. Fouani raised its CSAT score to 91.29%.
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Yext Help Site Search helped Samsung boost customer satisfaction and streamline support. After switching from Elasticsearch, Samsung saw a significant... lift in NPS and CSAT within months. The team used Yext's Data Connector to build a robust CMS with 2,500 help articles, FAQs, and videos. The new solution made content management easier and reduced technical debt. Samsung's support team now delivers a better online experience for millions of users.
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Criteo helped Jackery improve their commerce media strategy. Jackery used Criteo's platform to reach more customers and grow sales. The... solution included features like predictive bidding and product recommendations. The case highlights how Criteo supports brands in the consumer electronics industry. No specific numbers or metrics are mentioned in the content.
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Conductor helped Sonos improve AI search visibility and site health. Sonos used Conductor to track keywords and AI SERPs globally.... The platform unified technical site health, organic visibility, and AI-driven discovery. Real-time insights let Sonos see how search engines and AI bots crawled their site. Sonos gained clear visibility into AI-driven discovery and brand sentiment. This helped Sonos lead its category in AI search.
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Clarity 360 helped a leading audio brand manage a complex website migration. The brand moved from international subfolders to separate... global domains, risking SEO traffic and rankings. Clarity 360 gave real-time data and deep visibility into crawlability, indexing, and technical issues. The team tracked migration impact and fixed redirect errors and broken links. As a result, the brand grew its search rankings by 49%.
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Samsung wanted to get more views on their videos without using paid ads. They used tubics software to find and... optimize 20 videos on their YouTube channel. In three months, they improved video titles, descriptions, tags, subtitles, and thumbnails. Organic views from Google search grew by 700%. Samsung keywords ranked #1 on YouTube for 15 terms. Organic watch time from Google increased by 2000%.
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MessageMedia helped a family-owned battery business reach customers fast. The company struggled to get noticed with Facebook ads and other... channels. They needed a direct way to share sales and new products. Using MessageMedia, they sent SMS messages to customers. This gave them instant results and helped them grow their retail business.
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BulkSMS API helped Juan Bredenkamp automate his home security system. He used Arduino hardware and software to control his alarm... and receive alerts. SMS notifications from BulkSMS provide reliable alerts even when his internet is down. This lets him monitor his home from anywhere. He saves money by not needing an armed response team. SMS ensures he gets instant alerts for better home security.
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MessageDesk helped Home Systems by Design Hawaii fix client communication problems. The owner, Chris Ryser, struggled with too many calls... and texts on his personal phone. MessageDesk set up a shared team inbox and automated messages. Now, the team can reply to clients quickly and work together better. Chris can take vacations without worrying about missed messages. Clients get faster responses and better service.
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Juphy AI helped Hygge Bikes boost sales and support on their Shopify store. The challenge was customers leaving without buying... due to lack of personalized guidance. Juphy AI gave real-time product recommendations, leading to 13 direct sales and $19,009.13 in revenue in one month. The AI also handled 420 customer conversations, saving 38 hours of manual work and providing 24/7 support. This improved customer confidence and made shopping easier.
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Inriver PIM helped KAFKAS manage over 400,000 products and 900,000 long-tail items. KAFKAS integrated Inriver PIM with SAP S/4HANA to... centralize product data and automate updates. Now, 90% to 95% of product information updates automatically. Manual work for product creation dropped, and errors decreased. The ETIM standard improved communication with suppliers and customers. Product data syncs seamlessly between systems, speeding up quoting and boosting efficiency.
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Verint Community helped Analog Devices boost customer engagement and membership. The platform gave customers tools to adopt and succeed with... Analog’s products. It supported the company’s strategy to connect, learn, and engage. Verint Community also delivered insights into customer journeys and improved decision-making. This case highlights the value of community platforms in the consumer electronics industry.
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Frosmo Search helped Big Bang improve their ecommerce site. Big Bang had trouble showing relevant search results and tracking personalization... success. Frosmo Quick Start and Instant Search made it easy to add recommendations and boost search results. Now, 30% of site revenue comes from Frosmo product recommendations. Frosmo Search created 143% more revenue from purchases after search than the old solution. The click-through rate for Frosmo Search results is 87%.
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Justinmind helped Boosted Boards design their iOS app for electric skateboards. The team used Justinmind for fast, easy prototyping and... to connect their boards with other devices. Emilio Gonzalez, senior UX designer, liked the drag-and-drop features and the ability to build interactive prototypes quickly. The feedback and commenting tools made it easy for the team to review and improve designs. Justinmind's features saved time and fit well with the team's creative workflow.
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HP wanted to make their software releases faster and more consistent. Before, launches and rollbacks took hours and processes were... not standardized. HP used LaunchDarkly to help standardize and scale their release process. Now, launches take minutes and rollbacks are much faster. Their development and QA process is 15% faster.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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Tilta is a company that sells photography and cinematography equipment. Their WooCommerce website had frequent outages and slowdowns with previous... hosts, especially during busy sales events. This caused a poor customer experience and lost sales. Tilta switched to Convesio’s WooCommerce hosting platform, which uses Google Cloud and includes Cloudflare Enterprise and Redis. Since moving to Convesio, Tilta has had no outages and their website has grown faster than other sales channels. The site is now more reliable and sales have increased.
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LivePerson helped Mouser Electronics handle a surge in customer service demand during the pandemic. Mouser deployed 21 customer service bots... in 13 languages, supporting 250,000 annual interactions. The company achieved a 92% CSAT by expanding digital channels and using dynamic routing. Messaging, including WeChat for APAC, enabled Mouser to scale support and improve customer experience. Mouser's digital transformation with LivePerson ensured high-quality service across all channels.
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Haptik's AI commerce assistant helped Latercase improve product discovery and self-serve support on their website. The chatbot answered pre-purchase questions,... guided users to the right phone covers, and enabled direct cart additions and checkout. Integration with Shopify and WeSupply allowed real-time order tracking and post-purchase support. Results included 29% of users exploring products, a 20% add-to-cart rate, and a 70% cart-to-checkout conversion. Latercase saw better customer experience and higher conversion rates with Haptik's solution.
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Prowly helped ASUS Poland organize and automate their media relations. Before Prowly, their external communication was fragmented. With Prowly, PR... workflow became easier and faster. The online press office looks modern and appeals to the media. Productivity improved and PR tasks take less time. ASUS Poland now has a more organized and simplified PR process.
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Cowboy used Prezly to manage PR for two funding rounds in six months. The PR team combined two agencies and... a freelancer for a diverse approach. They used Prezly to centralize press releases and streamline communication. This strategy helped Cowboy get wide media coverage and contributed to rapid funding success. The newsroom feature made it easy for stakeholders to access information and contacts.
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Kollective helped Panasonic Corporation use video to change its company culture. The CEO wanted to move from a product-focused business... to an industry-aligned, solutions-driven company. Panasonic used Kollective to host and record all-hands meetings for global communication. The IT manager said Kollective reduced the cost of accelerating their network. This helped share the new vision with employees worldwide.
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Fastly Next-Gen WAF helped Axon protect its Evidence. com platform. Axon needed strong security for sensitive law enforcement data. Traditional...WAFs did not work with their modern system. Fastly's solution gave Axon real-time attack alerts and easy management. Axon improved security and saved time for its team. The platform now keeps law enforcement data safe and secure.
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Tealium AIStream helped a leading global electronics company improve e-commerce conversions. The company faced high cart abandonment and slow retargeting... with traditional methods. They used Tealium’s TiQ Tag Management and EventStream to collect real-time customer data. Custom business rules and serverless functions enabled fast, AI-driven predictions and dynamic website responses. This solution allowed the company to engage shoppers instantly and increase conversion rates.
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Mapp Marketing Cloud helped ePRICE centralize customer data and improve omnichannel marketing. ePRICE used automated workflows, personalized campaigns, and real-time... analytics. They saw a 144% rise in conversion rates. Email open rates increased by 14% and click-through rates by 18%. The marketing process became more efficient and streamlined.
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Salesforce helped reMarkable improve agent-first service and IT support. reMarkable used Salesforce to make customer service better. The company focused... on helping agents work faster and smarter. This led to better support for customers. reMarkable saw improvements in service quality and agent satisfaction.
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QuestionPro survey software helped Vestel reach more consumers in the small home appliances market. Vestel used QuestionPro to collect feedback... and improve vacuum machine design. The platform made it easy to get fast, accurate data and supported quick decision-making. Vestel valued the user-friendly interface and local support. This led to better product development and stronger business growth in consumer electronics.
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CIENCE helped Yamaha Unified Communications with lead generation and outbound marketing campaigns. Yamaha needed to reach more prospects for their... audio and video conferencing solutions. CIENCE provided sales development services, including multi-channel outreach and strategic sales playbooks. This partnership improved Yamaha's ability to connect with potential customers and grow their business. The focus was on high-quality leads and better outreach results.
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Leadoo AI helped MatrixWorks boost website leads. Before Leadoo, MatrixWorks got almost no leads from their site. After adding Leadoo,... inbound leads increased by about 10 times. In 2024, their AI assistant 'Matt' became a touchpoint in 90% of all site leads. The platform answers technical questions and guides users to the right products. MatrixWorks now uses real-time conversational marketing and targeted sales outreach.
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SiteSpect helped Moon Audio, a high-end audio gear retailer, boost add-to-cart rates by 23%. The team used SiteSpect to test... a sticky navigation bar on product detail pages. This bar made product details, price, and a "Buy Now" button always visible. The test ran for 15 days with over 10,000 desktop users. Results included a 5% increase in time on site and a 47% higher likelihood of users scrolling the full page.
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RS Components improved their online customer experience with Webtrends Optimize. They achieved a 3% lift in conversions and a 22%... increase in average order value, with a £10 increase in average order value. RS Components used Webtrends Optimize for testing and personalisation, focusing on the home page to enhance user experience. They found that personalising the home page for visitors improved sales and customer satisfaction.
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Conversica helped Epson America improve their lead follow-up process. The marketing team used a Revenue Digital Assistant to engage leads.... This led to a 240% increase in response rate. Epson America saw $2 million in extra revenue in 90 days. Influenced pipeline grew by 500%. Marketing qualified leads increased by 75%.
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Bird's WhatsApp Business solution helped Expert connect online shoppers with local store agents. Expert added a WhatsApp button to product... pages, letting customers chat with one of 225+ agents for real-time advice. Bird's Flow Builder and Inbox tools routed messages and centralized communications. Expert now manages over 50,000 WhatsApp messages monthly. The result was an 80% conversion rate to sales from inbound leads.
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Adspert helped ARCTIC boost Amazon Ads conversions by 211% in the US and 178% in Germany. The company used AI-driven... PPC optimization to increase clicks, impressions, and sales. On amazon.de, ARCTIC saw 152% more clicks, 647% more impressions, and 138% more revenue. The solution kept ACoS stable while driving growth. ARCTIC followed a five-step process with Adspert, including keyword expansion and budget tracking.
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Markopolo helped Transcom Electronics with a 360-degree marketing analysis. The team used social listening and data analytics to study market... trends and competitor activity. They analyzed Net Sentiment and Net Promoter Score for Transcom and its competitors. This gave Transcom key insights for strategic business planning. The solution improved their understanding of the market and helped them plan for growth.
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Powtoon helped Panasonic make more marketing videos without using expensive agencies. Panasonic saved £75,700 on agency costs. They increased LinkedIn... clicks by 127% and impressions by 104%. Before Powtoon, they made 5 videos a year. Now, they make over 151 videos. This boosted their brand awareness and social media engagement.
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Ingage helped Sonance improve trade show and sales experiences. Sonance used Ingage to create interactive, self-guided presentations for showrooms and... trade shows. The platform made it easy to manage content on over 25 touchscreen displays. Ingage ensured consistent messaging and eliminated outdated materials. Sonance reached more customers and kept their message up to date everywhere.
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MarinOne Bidding helped Premier Farnell boost revenue by 33% and cut costs by 20% in just 20 days. Premier Farnell used... MarinOne Bidding to automate and improve their paid search campaigns in Germany and the Netherlands. The new machine learning algorithms found growth by targeting long tail keywords. The digital marketing team saw better results with no extra workload. MarinOne Bidding made more accurate predictions and drove strong performance gains.
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Supermetrics helped Swappie improve ROAS by 15% using marketing mix modeling. Swappie switched from Funnel to Supermetrics for better pricing... and developer experience. Supermetrics automated Swappie's data collection for marketing mix modeling, while Google Cloud enabled data analysis. The new setup let Swappie simulate investment scenarios and optimize budget allocation. Swappie identified the most efficient channels and predicted diminishing returns with Supermetrics.
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SPS Commerce Fulfillment helped Crosley Brands automate their EDI process. Crosley wanted to remove manual EDI tasks and boost efficiency.... SPS Commerce provided a full-service EDI solution with system automation for JD Edwards. The solution used pre-configured mapping and expert support. Crosley now spends less time on routine work and more time on growth.
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SPS Commerce Fulfillment helped Crosley Brands automate their EDI process. Crosley wanted to remove manual EDI tasks and boost efficiency.... SPS Commerce provided a full-service EDI solution with system automation for JD Edwards. The solution used pre-configured mapping and expert support. Crosley now spends less time on routine work and more time on growth.
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infoRouter helped one hardware company set up a self-service document library. The company used infoRouter's Anonymous Libraries to share product... manuals, drivers, and software updates with customers. Customers could search and download documents easily without logging in. The team updated documents quickly, making new versions instantly available. This improved customer access and reduced administrative work.
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Altair RapidMiner helped Mabe use AI to predict user behavior and optimize refrigerator performance. Mabe wanted to save energy and... keep food fresh by analyzing how often and how long refrigerator doors are opened. Altair and Mabe built an AI workflow to process over a million records and predict consumer actions. The solution used Altair AI Studio and AI Hub to transform and analyze data, then recommend changes to product routines. The project took 60 days and gave Mabe new insights to improve appliance efficiency and customer satisfaction.
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Tealium AIStream helped a leading global electronics company improve e-commerce conversions. The company faced high cart abandonment and slow retargeting... with traditional methods. They used Tealium’s TiQ Tag Management and EventStream to collect real-time customer data. Custom business rules and serverless functions enabled fast, AI-driven predictions and dynamic website responses. This solution allowed the company to engage shoppers instantly and increase conversion rates.
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Flowgear helped Core Group connect its SYSPRO ERP system with an international consumer electronics supplier. Core Group needed to integrate... its systems to deliver strong customer service and support. The project was complex, so Core Group chose Flowgear's iPaaS for its flexibility and technical expertise. Flowgear's platform removed the need for custom integration and supported SYSPRO e.net Solutions. The SaaS model let Core Group manage costs as operational expenses.
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Mindstamp helped HP Indonesia launch their new gaming devices during the pandemic. HP used Mindstamp's interactive video platform to create... a virtual 'choose your own story' event. The launch included AR content, Q&A, and product commentary from gamers and staff. Attendees explored products through gamified video journeys and quizzes. HP Indonesia reported high engagement and positive feedback from the event.
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Rapt Media helped Philips launch an interactive video campaign for the Click & Style electric razor. The goal was to... engage young European men with a playful, mobile-first experience. Users could choose beard styles and unlock different storylines, while getting product info and tips. The campaign ran in four languages across Europe. 65% of viewers watched on mobile devices. Average viewing time was over 4 minutes, with viewers interacting three to four times.
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Slite helped VanMoof centralize team knowledge for their fast-growing, global team. VanMoof moved from five different tools to one platform,... making it easier for 1000+ employees to find information. The company adopted Slite quickly, with 70% of the team using it within two months. Slack integration and user-friendly features made onboarding simple. VanMoof now supports international growth with easy access to shared knowledge.
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Power BI dashboards helped a leading consumer electronics manufacturer manage projects and resources better. The company faced challenges with complex... device production and testing across many locations. They needed a strong BI solution for project and resource management. The dashboards provided a scalable and secure way to track tasks and resource allocation. This helped them make better decisions and improve efficiency.
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Empuls Employee Recognition Platform helped Luminous Power Technologies improve their recognition process. Before, recognition was not uniform and often inefficient.... Employees wanted a better way to be recognized. With Empuls, Luminous moved to a digital, online system. Now, recognition is instant and remote, making it easier to build a culture of appreciation. The new platform replaced manual awards and paper certificates, creating a seamless experience for their 6000 employees.
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Winningtemp helped NetOnNet improve employee engagement and leadership. The company used data-driven insights to support leaders and boost team morale.... Employees felt more heard and involved after using the platform. NetOnNet sent out four research-based questions per week, making it easy for staff to give feedback. The AI in Winningtemp asked follow-up questions, helping leaders address issues early. This approach led to better workplace relationships and higher productivity.
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Bulbshare helped Samsung co-create new mobile audio experiences. Samsung used Bulbshare to build a 10,000-person community in the UK and... US. They gathered over 2,000 pieces of feedback on concept testing. The project received more than 7,000 responses in eight weeks. This feedback informed product innovation and new features. Samsung gained real-time consumer insights for product development.
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Best Buy faced challenges managing over 180,000 identities across 1,100 stores. They needed to limit access to consumer information among... partners. Best Buy chose Ping Identity to consolidate IAM, offering flexibility and cloud migration. They reduced 70 VMs to 7, improved efficiencies by 45%, and migrated 400 apps in 10 months. This solution improved security and user experience.
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Chatfuel helped Argomall, a top electronics retail website in the Philippines, increase sales and ROI using Messenger automation. Argomall used Chatfuel... to automate Facebook business communication. The automation improved customer engagement and streamlined sales processes. As a result, Argomall saw higher sales and better return on investment. The case highlights the benefits of using AI chatbots for e-commerce growth.
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Genesys helped Xiaomi improve compliance and reduce agent handle time. Xiaomi used Genesys Cloud CX to manage their contact center.... The solution made it easier for agents to follow rules. It also helped agents work faster. Xiaomi saw better results in their customer service operations.
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Middle Atlantic Products used the Powertrak 2D Product Configurator from Axonom to improve its quoting and ordering process. The company replaced... old, hard-to-use tools with a cloud-based CPQ solution that works with Salesforce.com. The new system lets partners and customers design, quote, and order racks online any time. It features interactive drag-and-drop, 2D CAD exports, and easy documentation. This upgrade made the buying experience better and more efficient for users.
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Intentwise Analytics Cloud helped BACtrack automate daily Amazon report downloads. BACtrack used to manually collect data from six accounts to... track item-level profits. Intentwise combined all data into one view and provided ASIN-level profitability for 36 products. BACtrack could make better pricing and marketing decisions. The team saved time and improved inventory management with clear, daily insights.
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ONLYOFFICE helped ro-bo. ru plan marketing activities and manage time better. The team used ONLYOFFICE to break work into blocks...and set priorities. This made it easier to finish projects early and avoid missing deadlines. With ONLYOFFICE, ro-bo.ru launched an ecological program for battery collection in St. Petersburg. They installed eco-boxes in over 20 schools and plan to add 300 more. The clear planning system made the project possible on time.
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Invoca's call intelligence platform helped Vivint boost new customers from marketing by 76%. The marketing team used call tracking and... data integration to optimize landing pages and increase call response rates by 70%. Inbound calls rose by 33%. Invoca's integration with Salesforce gave Vivint a full view of the customer journey. Sales agents used real-time call data to close more deals and drive record sales.
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Smartzer powered Samsung's live shopping series in Central America. Samsung used Smartzer's live video shopping technology to host monthly 60-minute... events on their website. Viewers could interact with experts, ask questions, and buy products instantly with add-to-cart features. The events achieved a 25% engagement rate and a 15% click-through rate. Samsung boosted online presence and customer experience with real-time shopping and interactive features.
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IdoSell helped Forever, a maker of consumer electronics and mobile accessories, launch their own online store. Forever's website was only... informational and sent buyers to other retailers. They wanted direct sales and better customer relationships. IdoSell's platform let Forever open an official online shop. This new channel is now a key part of Forever's sales strategy.
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Samsung used Hivestack SSP and The Trade Desk DSP for a programmatic DOOH campaign in Malaysia. They targeted consumers with... dayparted, dynamic creatives on 50 digital billboards, highlighting features like Samsung Wallet and Nightography. The campaign reached 2.1 million users and delivered over 3 million impressions, with ads played 43,000 times. Samsung gained insights on peak audience times and updated creatives quickly. The campaign showed the flexibility and impact of programmatic DOOH for product launches.
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Choozle helped a national consumer electronics brand target people ready to buy a new cell phone. The brand used custom... third-party data and device targeting to find these buyers. They wanted to beat a $15 cost-per-acquisition goal and win customers from competitors. The campaign reached a $10 CPA, which is 33% lower than their target. The brand saw real revenue growth from this digital marketing strategy.
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Powerfront helped Lenovo harmonize customer support and service across 8 geographies and 33 countries. Lenovo now manages over 100,000 customer... engagements per month using Powerfront's AI chatbot and live chat messaging platform. The solution delivers 99.99% uptime for Lenovo's global operations. This technology supports Lenovo's position as the world's top PC vendor. The platform enables Lenovo to connect with customers at scale.
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Front helped TEquipment improve customer service. Before Front, TEquipment lost emails and had slow response times. Their old system made... it hard to track and answer customer questions. With Front, TEquipment used automation to route messages to the right teams. They now have a 15-minute SLA, down from 6 hours. TEquipment can quickly fix issues and keep customers happy.
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Yext Help Site Search helped Samsung boost customer satisfaction and streamline support. After switching from Elasticsearch, Samsung saw a significant... lift in NPS and CSAT within months. The team used Yext's Data Connector to build a robust CMS with 2,500 help articles, FAQs, and videos. The new solution made content management easier and reduced technical debt. Samsung's support team now delivers a better online experience for millions of users.
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Riverbed SaaS Accelerator and Cloud Accelerator helped Elaraby Group improve Microsoft 365 performance for 6,000 employees. Elaraby reduced data transmission... between sites by 60%, saving 900GB of data per day. The solution enabled a 50% increase in data transfer with no extra cost. Employees now have a faster, more responsive user experience. Elaraby improved data security and collaboration across its regional workforce.
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AIXON helped Senheng target customers for new products using AI and machine learning. Senheng could not use past transaction data... for new launches. The AI model used data from similar products to predict likely buyers. The AI-generated list had a 2.8x higher conversion rate than manual lists. Order values from the AI-predicted list were 12 times greater than rule-based segmentation. Senheng also saw a 30% increase in open and click rates for emails and a 50% increase in SMS click rates.
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Aventon used Promoboxx to launch a holiday e-bike campaign. They offered a $600 discount and shared 80s-themed content across Facebook,... Instagram, and Twitter. The campaign supported over 320 local retailer storefronts. Aventon drove more than 2,200 retailer activities and reached 151,000 consumer impressions. Retailers praised the easy-to-use, premade campaigns and up-to-date product information.
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Backlog helped SoftBank Robotics manage projects for their Pepper robot team. Before Backlog, the team struggled with too many emails... and hard-to-track spreadsheets. Backlog made project tracking easier with Gantt and burndown charts. The team spent less time on emails and more time on real work. Communication with partner companies improved. Productivity increased as busy work was reduced.
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Avercast helped Sealed Performance Batteries (SPB) improve inventory forecasting and customer service. SPB struggled with managing a large product range... and ensuring prompt delivery. Avercast offered affordable, easy-to-use demand planning software. The software allowed SPB to prepare vendor orders in one hour instead of a day. Implementation was 20% under budget. SPB gained better visibility, faster forecasting, and improved efficiency.
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Nakivo Backup & Replication helped Foxconn BC recover from a cyberattack. The company faced a ransomware incident that threatened their... data. Nakivo provided fast backup and disaster recovery. Foxconn BC restored their systems and protected their business. The solution improved their data security and business continuity.
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