Consumer Electronics: Case Studies, ROI & Implementation Examples

Aircall's AI Virtual Agent helped Food Cycle Science cut time to first human response by 78%. The team sped up... support response times by 4.5x, going from 29 hours to 12 hours. Over 60% of callers now engage with the AI agent, improving after-hours and weekend support. Integration with HubSpot ensures every call creates a detailed ticket, giving agents context to resolve cases faster. The small team now delivers consistent, high-quality support across North America.
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Elision provided Fouani Nigeria Ltd with an omnichannel communication platform. Fouani used this solution to manage support service requests and... after-sales complaints. The platform unified SMS, email, and WhatsApp channels for faster customer responses. Fouani improved its customer satisfaction score (CSAT) to 91.29%. The new system also increased team efficiency and enabled better feedback collection.
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Ameyo helped Zicom improve customer satisfaction with its call center suite. Zicom faced issues like no real-time quality monitoring, lack... of multi-channel support, and slow query resolution. Ameyo provided real-time agent metrics, multi-channel interaction via SMS and email, and a self-service IVR. Office hour configuration and a wallboard for management improved support quality. Zicom now delivers faster and more reliable customer service.
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Ameyo helped Zicom improve customer satisfaction with its call center suite. Zicom faced issues like no real-time quality monitoring, lack... of multi-channel support, and slow query resolution. Ameyo provided real-time agent metrics, multi-channel interaction via SMS and email, and a self-service IVR. Office hour configuration and a wallboard for management improved support quality. Zicom now delivers faster and more reliable customer service.
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Ameyo helped Zicom improve customer satisfaction with its call center suite. Zicom faced issues like no real-time quality monitoring, lack... of multi-channel support, and slow query resolution. Ameyo provided real-time agent metrics, multi-channel interaction via SMS and email, and a self-service IVR. Office hour configuration and a wallboard for management improved support quality. Zicom now delivers faster and more reliable customer service.
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Ameyo helped Zicom improve customer satisfaction with its call center suite. Zicom faced issues like no real-time quality monitoring, lack... of multi-channel support, and slow query resolution. Ameyo provided real-time agent metrics, multi-channel interaction via SMS and email, and a self-service IVR. Office hour configuration and a wallboard for management improved support quality. Zicom now delivers faster and more reliable customer service.
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Sony Electronics Inc. used NiCE solutions to improve its contact center operations. They faced challenges with complex workflows, slow feedback,... and high costs. By implementing CXone, Interaction Analytics, and Enlighten Autopilot, they automated 40% of customer inquiries and improved self-service. The feedback response rate increased by over 40%. Customer satisfaction scores reached record highs across all channels. The company now routes calls more efficiently and gains real-time insights from customer interactions.
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Sony Electronics Inc. used NiCE solutions to improve its contact center operations. They faced challenges with complex workflows, slow feedback,... and high costs. By implementing CXone, Interaction Analytics, and Enlighten Autopilot, they automated 40% of customer inquiries and improved self-service. The feedback response rate increased by over 40%. Customer satisfaction scores reached record highs across all channels. The company now routes calls more efficiently and gains real-time insights from customer interactions.
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Sony Electronics Inc. used NiCE solutions to improve its contact center operations. They faced challenges with complex workflows, slow feedback,... and high costs. By implementing CXone, Interaction Analytics, and Enlighten Autopilot, they automated 40% of customer inquiries and improved self-service. The feedback response rate increased by over 40%. Customer satisfaction scores reached record highs across all channels. The company now routes calls more efficiently and gains real-time insights from customer interactions.
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Sony Electronics Inc. used NiCE solutions to improve its contact center operations. They faced challenges with complex workflows, slow feedback,... and high costs. By implementing CXone, Interaction Analytics, and Enlighten Autopilot, they automated 40% of customer inquiries and improved self-service. The feedback response rate increased by over 40%. Customer satisfaction scores reached record highs across all channels. The company now routes calls more efficiently and gains real-time insights from customer interactions.
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Sony Electronics Inc. used NiCE solutions to improve its contact center operations. They faced challenges with complex workflows, slow feedback,... and high costs. By implementing CXone, Interaction Analytics, and Enlighten Autopilot, they automated 40% of customer inquiries and improved self-service. The feedback response rate increased by over 40%. Customer satisfaction scores reached record highs across all channels. The company now routes calls more efficiently and gains real-time insights from customer interactions.
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Teka used Talkdesk CX Cloud to improve customer service. They internalized their contact centers and cut staff by 25%. This... lowered costs and boosted productivity. Video calls let agents solve 10% more issues remotely. Customer satisfaction scores rose to 4.7 out of 5. Automated SMS updates and post-call surveys helped keep customers informed and happy.
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3CX Phone System helped Chip One Exchange cut telephony costs by 50%. The company needed a scalable VoIP PBX to... connect seven global offices and replace its old Siemens system. 3CX enabled free interoffice calls, advanced call routing, and seamless communication for traveling staff. Employees now use apps instead of desk phones, boosting efficiency and customer service. The solution was installed quickly with no disruption to daily operations.
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Contivio helped Blue Tiger, a small team in consumer electronics, manage a high volume of customer calls. Their old system... was slow and not integrated. Contivio’s platform unified communications and automated workflows. NetSuite integration gave agents instant customer info and call recording. Blue Tiger improved customer service and team efficiency. Truck drivers now get faster, better support.
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MABE used Informatica to improve data quality and break down regional silos. The company saved over $200,000 by increasing data... quality. Informatica helped shorten AI development lifecycles. MABE now drives better AI results with trusted data. The solution supports cloud data management and automation.
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Sonos faced high cart abandonment rates, with 88% of shoppers leaving before purchase. They struggled with "reverse showrooming" and low... onsite identification rates. Sonos chose Wunderkind for its fast implementation and measurable impact. Within six months, Sonos saw a 12x return on spend and a 21% identification rate. Wunderkind helped Sonos launch global campaigns and grow their email database.
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HH Global helped Samsung unify and simplify its marketing procurement and production. Samsung used to work with many suppliers, causing... delays and inconsistent brand quality. HH Global provided a data-driven, end-to-end solution with onsite consulting and digital studio teams. Samsung managed $20 million in spend and increased speed to market by 300%. The solution expanded from the UK to 34 European markets, saving time and reducing costs.
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Deako Corporation used Postalytics and HubSpot to launch automated direct mail campaigns. Their goal was to boost product awareness and... overcome low engagement from digital channels. Postalytics' integration with HubSpot enabled Deako to quickly test offers and personalize mailers for different homeowner demographics. Their first campaign achieved a 5% conversion rate, outperforming email and SMS. Personalized postcards helped Deako reach new customers and drive sales.
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Bushnell Golf used emfluence Digital Marketing to launch their Launch Pro product. They faced challenges with a higher price point... and global supply chain issues. The team created a segmented email campaign to target loyal customers and build excitement. The campaign achieved a 55% open rate and a 72% teaser open rate. Bushnell Golf saw strong pre-order numbers and significant email-driven revenue.
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Flowlu CRM helped Integración AV organize sales and daily tasks. Before Flowlu, the team lost track of follow-ups and project... details using spreadsheets and emails. With Flowlu, they gained a clear sales pipeline and centralized all information. The team now responds faster and collaborates better. Daily routines are more predictable and new staff learn faster with a shared knowledge base.
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SALESmanago helped iSpot unify eCommerce and in-store data. The platform enabled precise audience targeting and dynamic website experiences. iSpot achieved... a 70x ROI on their SALESmanago investment. Personalized marketing drove 43.4% of total sales. Email open rates increased by 198%. New customer acquisition rose by 15%.
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Canon used Apteco FastStats with Dun & Bradstreet data to segment over 200,000 customer accounts and analyze 5 million printer meter readings. This helped Canon... move from quarterly invoice-based analysis to real-time, behavior-led segmentation. The new approach defined a 3 million addressable market and classified 122,000 salesforce records. Canon now predicts customer needs and supports sales teams with accurate, timely insights. The result is a more customer-centric strategy and stronger customer relationships.
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Arc Electronics used Idukki's synthetic video studio to create 87 paid ad variants in just two weeks. The team replaced... a $12,000 creator shoot with these synthetic video variants. Each ad variant was tagged for performance tracking. The marketing engine paused underperforming ads and shifted budget automatically. This approach led to a 31% reduction in cost per acquisition (CPA).
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SAP Engagement Cloud helped Creality unify customer data and automate marketing journeys. In just 90 days, automated journeys grew from... 19 to 53. Triggered programs now drive over half of email revenue, with open rates at 53% and click-through rates at 11%. Year-over-year, revenue increased by 71% and active customers grew by 48%. Creality now delivers personalized, omnichannel experiences across email, SMS, ads, and apps.
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DoorStepInk used AiTrillion to boost revenue by 85%. They needed to re-engage customers and increase repeat purchases. AiTrillion's email and... push automation helped them send targeted messages and reminders. Email marketing revenue grew by 105%. Orders from email rose by 90.75%. Web push notifications increased revenue by 62.2%. DoorStepInk built stronger customer loyalty and scaled their marketing without growing their team.
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RedEye helped Gtech turn email into a main revenue driver during lockdown. Gtech used predictive frequency optimisation to boost highly... engaged contacts by 17%. Open rates rose above 40% and conversion rates reached 4.1%. RedEye's segmentation and deliverability strategies kept Gtech's emails out of spam and improved inbox placement. Gtech also became Validity whitelisted, speeding up delivery and supporting marketing automation.
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ActiveCampaign CRM helped Roland boost customer engagement by 20% in just 6 months. Roland used automation, segmentation, and custom reporting... to run large-scale personalized campaigns. The company increased total contact engagement to 56% after implementing automations. Lead scoring and tagging enabled highly targeted communication and improved customer loyalty. Integrations with Facebook and Shopify supported both online and in-store experiences.
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GOG uses GetResponse to send millions of emails each month with a 99% deliverability rate. The platform enables fast onboarding... and high-volume email campaigns, ensuring messages reach their audience. GOG benefits from a dedicated customer experience manager and tailored feature development. The company uses GetResponse for both marketing and internal communications. Real-time analytics and automation help optimize campaign performance.
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Gabb used Qualtrics' AI-powered synthetic research to test brand messaging. They compared synthetic data with human panel responses to understand... parents' views on kids' tech use. The program cut research costs by 50% and delivered insights 98% faster. Gabb found synthetic data reliable for early-stage testing and trend detection. This approach helped them make faster, more confident product and marketing decisions.
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Mitsubishi Electric used EmbedSocial to show real-time social media posts on their corporate website. This made their site feel more... dynamic and less like a static brochure. They centralized updates from platforms like X, Instagram, Facebook, and YouTube. The solution helped them share company news, recruiting messages, and culture insights. Automation reduced manual work for their web team and improved their employer brand.
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Samsung uses Brandwatch to track billions of online conversations across 43 European markets. The team measures campaign performance, monitors potential... crises, and identifies emerging trends using real-time social data. Brandwatch dashboards help teams quickly access insights for each market, speeding up decision-making. Social listening also supports research for new product ideas and helps tailor marketing to local audiences. These insights drive better campaigns and product development.
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Samsung uses Brandwatch to track billions of online conversations across 43 European markets. The team measures campaign performance, monitors potential... crises, and identifies emerging trends using real-time social data. Brandwatch dashboards help teams quickly access insights for each market, speeding up decision-making. Social listening also supports research for new product ideas and helps tailor marketing to local audiences. These insights drive better campaigns and product development.
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Samsung uses Brandwatch to track billions of online conversations across 43 European markets. The team measures campaign performance, monitors potential... crises, and identifies emerging trends using real-time social data. Brandwatch dashboards help teams quickly access insights for each market, speeding up decision-making. Social listening also supports research for new product ideas and helps tailor marketing to local audiences. These insights drive better campaigns and product development.
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Taggbox helped Bose Professional boost website engagement by 200%. The company used Taggbox to showcase real customer stories and social... media content on key web pages. This led to over 4,600 posts collected and 4,100 widget views, with an 89% view-to-post ratio. The solution was easy to set up and manage, making it simple to scale content and drive community-led growth. Bose Professional plans to expand Taggbox use to more touchpoints, including events and trade shows.
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GoPro used Flockler to showcase user-generated content from fans and influencers. The GoPro Awards campaign encouraged customers to submit videos... and images. GoPro displayed the best submissions on their website using Flockler feeds. This led to 34,000 feed views and 270,000 posts tagged with #GoProAwards. The campaign increased engagement and website-to-social traffic. GoPro strengthened brand trust by highlighting real customer experiences.
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Alat used X to launch its brand and reached 199. 2 million impressions. The campaign achieved a 22% reduction in...CPM and 31 million video views. Alat targeted audiences in Saudi Arabia, the USA, UK, Japan, and GCC countries. Video Ads and Frequency Cap features helped boost brand awareness and engagement. The campaign supported Alat’s goal to transform manufacturing with clean energy.
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Lately’s AI-powered social content platform helped Signify double their social media metrics. Signify reduced social copy creation time by 85%... and cut copywriting costs by more than half. The platform automated content creation and scheduling, boosting engagement by over 110%. Average reach per post grew by more than 150%. Signify maintained a consistent brand voice across global markets, strengthening their online presence.
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Sonos used Sprinklr to improve its digital marketing during the pandemic. The team automated reporting and integrated Google Analytics with... Sprinklr. This helped Sonos triple its return on ad spend (ROAS) for social media. They also cut cost-per-action by 11%. Over 95% of ad spend is now managed through Sprinklr. Sonos gained real-time insights and could quickly adjust campaigns, leading to their best quarter ever.
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Sonos used Sprinklr to improve its digital marketing during the pandemic. The team automated reporting and integrated Google Analytics with... Sprinklr. This helped Sonos triple its return on ad spend (ROAS) for social media. They also cut cost-per-action by 11%. Over 95% of ad spend is now managed through Sprinklr. Sonos gained real-time insights and could quickly adjust campaigns, leading to their best quarter ever.
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Sonos used Sprinklr to improve its digital marketing during the pandemic. The team automated reporting and integrated Google Analytics with... Sprinklr. This helped Sonos triple its return on ad spend (ROAS) for social media. They also cut cost-per-action by 11%. Over 95% of ad spend is now managed through Sprinklr. Sonos gained real-time insights and could quickly adjust campaigns, leading to their best quarter ever.
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Mention helps BenQ collect customer insights from social media, blogs, and forums. Before Mention, BenQ struggled to track brand mentions... across many sources. Now, they capture mentions in one platform and respond faster to customers. The team saves time and manages BenQ’s online reputation more efficiently. Real-time engagement with customers has improved.
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Easygenerator helped Electrolux scale training across Europe. Electrolux created over 1,000 training resources in the first year and 12,000 to... date. The company reduced training costs by moving away from outsourced e-learning. Teams now create and translate content locally using one tool. Electrolux improved ROI and can measure the link between training and sales.
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SMART Technologies used MadCap Flare to replace multiple documentation tools with a single-source publishing solution. The team now delivers both... responsive HTML5 support sites and PDF guides from one platform. This change cut project time and made it easier to update and customize content for different products and languages. MadCap Lingo integration streamlined translation, keeping formatting consistent across languages. Customers now find information faster and enjoy a modern, interactive web experience.
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SMART Technologies used MadCap Flare to replace multiple documentation tools with a single-source publishing solution. The team now delivers both... responsive HTML5 support sites and PDF guides from one platform. This change cut project time and made it easier to update and customize content for different products and languages. MadCap Lingo integration streamlined translation, keeping formatting consistent across languages. Customers now find information faster and enjoy a modern, interactive web experience.
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SMART Technologies used MadCap Flare to replace multiple documentation tools with a single-source publishing solution. The team now delivers both... responsive HTML5 support sites and PDF guides from one platform. This change cut project time and made it easier to update and customize content for different products and languages. MadCap Lingo integration streamlined translation, keeping formatting consistent across languages. Customers now find information faster and enjoy a modern, interactive web experience.
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Qualcomm uses WRITER to boost productivity and employee satisfaction. Over 85% of users are active weekly, saving 2,400 hours each... month. Teams in marketing, legal, analytics, and more use WRITER for tasks like trademark management, media analysis, and product messaging. WRITER helps with language translation and ensures legal compliance. Employees report higher job satisfaction and faster workflows across departments.
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Figma helped Philips speed up their design workflow by ten times. Philips used Figma to unify their design language and... cut UX layer costs. The Dev Mode feature improved teamwork between design and engineering. Figma made it easier for Philips to manage design at scale. Philips now has a faster, more connected product design process.
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Wyze used AWS to scale and support millions of smart home devices. The company sold seven million smart cameras in... under three years. AWS IoT Core and Amazon Kinesis Video Streams enabled secure device connectivity and continuous video streaming. Wyze reduced development time for new features by 50% and cut engineering costs in half. AWS helped Wyze focus on innovation instead of managing infrastructure.
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Wyze used AWS to scale and support millions of smart home devices. The company sold seven million smart cameras in... under three years. AWS IoT Core and Amazon Kinesis Video Streams enabled secure device connectivity and continuous video streaming. Wyze reduced development time for new features by 50% and cut engineering costs in half. AWS helped Wyze focus on innovation instead of managing infrastructure.
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Bambuser helped Samsung achieve 127% of its conversion goal for the Galaxy Z Fold 2 5G launch. Samsung used Bambuser's... live video shopping and influencer marketing to reach Gen Z and millennials. Over 1,800 viewers joined the live event, with an average watch time of more than 5 minutes. The campaign saw more than 15,000 live interactions. Samsung doubled its campaign KPI and saw strong engagement from both live and archived viewers.
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Publitas helped Coolbox, a top Peruvian tech retailer, turn static catalogs into interactive digital experiences. Before Publitas, Coolbox struggled with... slow campaign updates and fragmented promotions. With Publitas, they now create flexible, engaging catalogs that link products to ecommerce, track user engagement, and distribute across email, SMS, and web. This led to faster campaign launches, reactivated inactive customers, and increased sales. Publitas analytics guide Coolbox in optimizing future campaigns and improving customer engagement.
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ELB Learning created a remote, team-based simulation for a major home appliance manufacturer. The simulation used facilitator-led virtual meetings and... games to teach the product development process. Employees from different roles worked together to design a new appliance. The experience improved communication and collaboration skills. Participants found the training helpful for understanding project requirements and teamwork challenges.
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Welocalize’s OPAL-Marketing helped Mouser Electronics cut translation time for global campaigns from 3 weeks to just 6 days. The solution automated... workflows and reduced dependence on the design team by 50%. Mouser launched campaigns in 19 languages faster and improved translation quality with in-context review. Cost savings were achieved through translation memory and better budget forecasting. Mouser now delivers timely, localized content to a global audience.
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Mitsubishi Electric used EmbedSocial to show real-time social media posts on their corporate website. This made their site feel more... dynamic and less like a static brochure. They centralized updates from platforms like X, Instagram, Facebook, and YouTube. The solution helped them share company news, recruiting messages, and culture insights. Automation reduced manual work for their web team and improved their employer brand.
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Akeneo PIM Enterprise Edition helped TRACO Electronic AG cut product data enrichment time by 30%. Manual processes caused delays and... errors. Akeneo automated data management and improved data quality. Teams and partners now access product data more easily. The Asset Manager made handling digital content simple. TRACO saw fast ROI and better product experiences for customers.
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Riskified helped Skullcandy cut false declines and boost approved revenue. The team used Riskified’s Shopify integration to add a secondary... review for declined orders. They recalibrated fraud thresholds to increase approvals while keeping chargebacks low. Skullcandy saw a 4X increase in approved revenue and kept chargeback rates at just 0.06% over 12 months. Customer support tickets for false positives also dropped.
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Midland used Profitero+ to boost holiday sales with streaming TV video ads and DSP retargeting. The campaign delivered 1.6 million... ad impressions and 2,300 detail page views. 84% of orders came from new customers. Midland saw a rise in branded searches and improved search performance. The strategy helped Midland stand out during a competitive holiday season.
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Shopware 6 helped M-Medientechnik GmbH boost orders by 50% and quadruple their conversion rate. The company faced slow website performance,... limited integrations, and poor customer experience with their old Oxid system. After migrating to Shopware 6, they improved site speed, streamlined backend processes, and automated price feeds to comparison portals. The new system reduced logistical overhead by 90% and cut hosting costs. Customers now enjoy faster access to documents and better product availability.
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Webgility automated Rugged Radios' Shopify Plus and QuickBooks integration. Manual sales data entry and month-end reconciliation were major challenges. Webgility... enabled real-time order syncing, reducing manual labor and improving fulfillment accuracy. Rugged Radios collaborated with Webgility to enhance B2B order processing features. The company now serves both B2C and B2B customers more efficiently, gaining a competitive edge in omnichannel operations.
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Pimcore helped BORA relaunch its website by unifying PIM, CMS, and DAM into one platform. The new site improved user... experience and SEO, making it easy for all target groups to find what they need. BORA saw a 102% increase in website traffic. Average order value, conversion rate, and time on page also went up. The project included new design elements and seamless integration with ERP and event systems.
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Red Points helped Hyperice remove over 7,380 counterfeit listings, protecting $13. 2 million in product value. Hyperice faced rising IP...infringement as their sales grew, leading to high costs and damage to their brand. Their manual enforcement process was slow and expensive, with up to 500 takedown requests daily. Red Points automated detection and removal, cutting requests to just 10-15 per day and achieving a 96.5% enforcement success rate. Hyperice now saves time and money while keeping their brand safe worldwide.
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Sana Commerce Cloud helped Domus launch a web store fully integrated with Microsoft Dynamics NAV. Before, Domus only had an... online catalog and manual order processing. With Sana, customers now access real-time pricing, invoices, and product data online. The new system gives Domus a single source of truth and saves time for staff. Customers who use the platform enjoy easy access to personalized information. Domus is now ready for future growth in B2B e-commerce.
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Spryker helped SLV replatform from Magento to a new digital commerce solution. SLV launched their MVP in just 4 months.... After the relaunch, SLV saw a 45% increase in sales in the following year. The new platform improved customer experience and doubled website visitors. SLV now manages over 7,000 products online with personalized B2B features.
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Extensiv helped Nomad Goods solve inventory management problems as they grew from a Kickstarter launch to a global brand. Before Extensiv, the... team struggled with spreadsheets and miscommunications. Extensiv provided a single platform for managing inventory across multiple warehouses and sales channels. After switching, Nomad Goods saw a 14.6% increase in Shopify order volume and a 125% increase in Amazon orders. The team now spends more time on product innovation and less on manual operations.
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Sonos faced high cart abandonment rates, with 88% of shoppers leaving before purchase. They struggled with "reverse showrooming" and low... onsite identification rates. Sonos chose Wunderkind for its fast implementation and measurable impact. Within six months, Sonos saw a 12x return on spend and a 21% identification rate. Wunderkind helped Sonos launch global campaigns and grow their email database.
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MailerLite helped ProShot & Tidal Sports boost sales and build a strong customer community. The company used email marketing to... launch new products, resulting in over 15,000 sales on the first day of a campaign. Automated post-purchase emails provided guides and tips, keeping customers engaged. Email forms and countdown timers drove hundreds of signups and high anticipation for launches. Campaigns also raised awareness for ocean conservation, with December 2024 sales outperforming the previous year.
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Digicape used Rocketseed to drive over 4,000 new visitors to their website. They needed a tool to boost web traffic... and measure engagement. Rocketseed helped them expand brand awareness with every email sent. The solution enabled accurate tracking of website visits and social media interaction. Digicape also generated active sales leads from report analysis.
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Internet Marketing Ninjas ran a three-year SEO campaign for a Fortune 100 consumer electronics retailer. They built 720 trusted links... and created new buying guides for key product categories. The retailer's website reached #1 rankings for keywords like “drones,” “laptop,” and “TVs.” It also ranked at the top for branded items such as “Apple Watch.” The campaign used high-quality content and SEO consulting to drive these results.
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Bird helped Lenovo cut call center costs by 35% using WhatsApp support. Lenovo migrated its WhatsApp channel with no downtime.... They used IVR deflection, repair status updates, and AI-powered troubleshooting to serve 450,000 customers in eight months. 67% of customers reported being extremely satisfied. Lenovo plans to expand support channels and automate more services with Bird.
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Opensense helped American Sound unify email signatures for over 250 employees. The company standardized branding across five domains in just... days. Marketing gained full control of email signatures and business cards for the first time. Over 90% of sales reps adopted digital business cards with QR codes for client meetings. Opensense made it easy to deploy and manage branded assets company-wide.
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Epsilon helped Premier Farnell boost trust and profitability with ongoing, personalized messaging. The solution tracked customers from prototype to mass... production, using data to measure business impact. Epsilon's approach drove $344M in influenced revenue across multiple regions in 2019. Supplier-funded marketing generated $1M in SKU-specific revenue. Monthly customer spend increased tenfold over five years.
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ActiveCampaign CRM helped Roland boost customer engagement by 20% in just 6 months. Roland used automation, segmentation, and custom reporting... to run large-scale personalized campaigns. The company increased total contact engagement to 56% after implementing automations. Lead scoring and tagging enabled highly targeted communication and improved customer loyalty. Integrations with Facebook and Shopify supported both online and in-store experiences.
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GOG uses GetResponse to send millions of emails each month with a 99% deliverability rate. The platform enables fast onboarding... and high-volume email campaigns, ensuring messages reach their audience. GOG benefits from a dedicated customer experience manager and tailored feature development. The company uses GetResponse for both marketing and internal communications. Real-time analytics and automation help optimize campaign performance.
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Railsware engineers helped Philips DirectLife migrate from Rails 1 to Rails 3. The team also ported Java applications to Ruby... and built rich APIs for Windows, iOS, and MacOS X. They worked closely with Philips Personal Health Solutions, overcoming distance challenges between the Netherlands and Ukraine. Philips DirectLife benefited from up-to-date technology and quality code. The project included integration with hardware devices and a focus on fitness program innovation.
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Imprimante 3D France used HikaShop to build their Joomla-based e-commerce site. They sell and train customers on 3D printers and... related consumables. The site uses the ShopIn template and Falang for multilingual support. Imprimante 3D France delivers in France and neighboring countries. They thank the HikaShop team for regular help.
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Publitas helped Coolbox, a top Peruvian tech retailer, turn static catalogs into interactive digital experiences. Before Publitas, Coolbox struggled with... slow campaign updates and fragmented promotions. With Publitas, they now create flexible, engaging catalogs that link products to ecommerce, track user engagement, and distribute across email, SMS, and web. This led to faster campaign launches, reactivated inactive customers, and increased sales. Publitas analytics guide Coolbox in optimizing future campaigns and improving customer engagement.
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Quad Lock faced a surge in counterfeit products as it grew to $200 million in annual revenue. Using Corsearch's Revenue... Recovery 360, Quad Lock froze seller accounts, recovered lost revenue, and identified counterfeit sources. The solution worked on a contingency basis, with no upfront cost to Quad Lock. Quad Lock saw a significant drop in counterfeit activity and gained financial compensation to reinvest in brand protection. The process also helped restore customer trust and deter future infringement.
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Liftoff Monetize helped Guangzhou Hongshi increase ARPDAU by over 50% after launching a hybrid waterfall and bidding setup. The company unlocked... $2,000+ per day in publisher revenue in a previously inaccessible market. App Open became the main revenue driver, accounting for 80% of monetization with fewer crashes and black screens. Liftoff's integration enabled Hongshi to access new advertiser demand and outperform other sources in Southeast Asia. The hybrid model also raised settlement prices, boosting overall ad revenue.
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Agiliron helped Protective Enclosures Company grow sales from $750K to over $2 million in two years. PEC needed better ERP,... CRM, and integration with QuickBooks and BigCommerce. Agiliron managed six sales channels, including eBay and Amazon. The system was implemented in under 90 days. PEC now runs smoother with custom reports and new business tools.
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BLACK+DECKER wanted to enter the automated health services market with Pria, a personal care device. They chose Orckestra to deliver... an omnichannel commerce platform for Pria. Orckestra integrated their API-based solution with BLACK+DECKER’s systems. This enabled a smooth user experience and supported a new subscription revenue model. Pria launched on time as BLACK+DECKER’s first commercial medical product.
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Cleverbridge helped Shure launch and monetize its software products globally. Shure needed to manage global ecommerce, reduce subscription billing complexity,... and ensure security. Cleverbridge provided a merchant of record solution with global payment processing and compliance. Shure achieved over 340,000 software downloads in 231 markets. The partnership enabled Shure to scale its digital business and reach new customer segments.
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BigCommerce helped Videopro increase revenue by 38%. Videopro saw a 21.5% rise in customers and a 12% boost in average... order value after switching to BigCommerce. The company needed a platform to support both B2B and B2C sales and enable custom integrations. BigCommerce’s open ecosystem allowed Videopro to use tools like Klaviyo, Algolia, and Akeneo for a better customer experience. Videopro’s digital transformation led to strong growth and ongoing optimization.
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Sana Commerce Cloud helped Domus launch a web store fully integrated with Microsoft Dynamics NAV. Before, Domus only had an... online catalog and manual order processing. With Sana, customers now access real-time pricing, invoices, and product data online. The new system gives Domus a single source of truth and saves time for staff. Customers who use the platform enjoy easy access to personalized information. Domus is now ready for future growth in B2B e-commerce.
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Spryker helped SLV replatform from Magento to a new digital commerce solution. SLV launched their MVP in just 4 months.... After the relaunch, SLV saw a 45% increase in sales in the following year. The new platform improved customer experience and doubled website visitors. SLV now manages over 7,000 products online with personalized B2B features.
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Gabb used Qualtrics' AI-powered synthetic research to test brand messaging. They compared synthetic data with human panel responses to understand... parents' views on kids' tech use. The program cut research costs by 50% and delivered insights 98% faster. Gabb found synthetic data reliable for early-stage testing and trend detection. This approach helped them make faster, more confident product and marketing decisions.
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Gabb used Qualtrics' AI-powered synthetic research to test brand messaging. They compared synthetic data with human panel responses to understand... parents' views on kids' tech use. The program cut research costs by 50% and delivered insights 98% faster. Gabb found synthetic data reliable for early-stage testing and trend detection. This approach helped them make faster, more confident product and marketing decisions.
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Gabb used Qualtrics' AI-powered synthetic research to test brand messaging. They compared synthetic data with human panel responses to understand... parents' views on kids' tech use. The program cut research costs by 50% and delivered insights 98% faster. Gabb found synthetic data reliable for early-stage testing and trend detection. This approach helped them make faster, more confident product and marketing decisions.
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Sony Electronics Inc. used NiCE solutions to improve its contact center operations. They faced challenges with complex workflows, slow feedback,... and high costs. By implementing CXone, Interaction Analytics, and Enlighten Autopilot, they automated 40% of customer inquiries and improved self-service. The feedback response rate increased by over 40%. Customer satisfaction scores reached record highs across all channels. The company now routes calls more efficiently and gains real-time insights from customer interactions.
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PickFu helped a leading Chinese electronics manufacturer boost Amazon sales. The company used nearly 30 PickFu polls to test and... refine main product images for earphones. After optimizing images, conversion rates increased by 15% compared to their previous bestseller. The earphones also climbed from 70th to the top 40 in Amazon Germany rankings, even with a higher price. The brand now uses PickFu to guide product decisions and reduce risk before production.
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Sonarworks used PlaybookUX to improve their user research. They needed to find and test with a niche, global audience. PlaybookUX... helped them recruit the right participants fast. The platform let them customize testing journeys and enforce specific requirements, like headphone use. Sonarworks now gets real-world feedback and makes better product decisions.
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Philips used CustomerSure to expand its Sonicare customer feedback program from the UK to Western Europe and the USA. The main challenge... was creating a user-friendly, multilingual survey system for the Sonicare Field Team. CustomerSure enabled feedback collection in 10 languages and provided training and flexible reporting. The partnership now covers 15 countries, helping Philips gather insights and improve customer experience globally. Philips values CustomerSure's functionality and personal service.
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Suunto used Lumoa to automate consumer feedback analytics and reduce manual work. Before Lumoa, analyzing feedback in multiple languages was... slow and limited insights. With Lumoa, Suunto gained automated translation, tailored analytics, and an easy dashboard. The product team now uses real-time feedback to guide feature changes. Suunto improved NPS and made smarter, faster business decisions. The company saw high ROI from cost savings and better prioritization.
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HP used the UserTesting Human Insight Platform to improve its website navigation. The team ran moderated and unmoderated studies to... find pain points for B2B and B2C customers. They used fast feedback to redesign the site and test new ideas. This led to a 3% increase in site conversions, a 7% rise in revenue per visit, and a 61% boost in customer satisfaction. HP closed the empathy gap and made the site easier to use.
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Wonderflow helped Philips save €600K each year by cutting market research costs. Philips used Wonderflow's Voice of the Customer platform... to analyze feedback from 95+ channels in 56 countries. This led to a 12% increase in sales and a 14% rise in successful products rated 4.3 stars or higher. The Bagless VC 3000 series and S77xx shaver both improved ratings after product changes based on customer insights. Philips now uses customer feedback to guide product development and innovation.
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Galigeo's geomarketing solution helped SAVE shift from a B2B insurance model to a retail franchise network. SAVE used location intelligence... to analyze mobility flows and identify high-potential retail zones. The company relocated poorly positioned stores and supported franchisees with clear, actionable data. Stores that followed geomarketing recommendations saw a 25–30% increase in revenue. Franchisees gained confidence and autonomy, making better decisions for local growth.
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MABE used Informatica to improve data quality and break down regional silos. The company saved over $200,000 by increasing data... quality. Informatica helped shorten AI development lifecycles. MABE now drives better AI results with trusted data. The solution supports cloud data management and automation.
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Splunk Cloud helped Arlo improve security and customer experience. Arlo used Splunk for real-time monitoring and troubleshooting across 13.3 million... IoT devices. The company reduced mean time to investigate incidents from days to hours or minutes. Faster fixes led to more reliable product performance and happier customers. Splunk enabled Arlo to launch new features faster and keep customer data safe.
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Board helped Conrad Electronic unify business planning and speed up decision-making. Conrad used Board to connect data across departments and... improve planning quality. The platform integrated with Google BigQuery for better data flow. Conrad streamlined financial planning, sales budgeting, inventory, and investment planning. Board reduced planning complexity and boosted process performance. Conrad now plans to expand Board use to HR cost planning, risk management, and reporting.
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Canon used Apteco FastStats with Dun & Bradstreet data to segment over 200,000 customer accounts and analyze 5 million printer meter readings. This helped Canon... move from quarterly invoice-based analysis to real-time, behavior-led segmentation. The new approach defined a 3 million addressable market and classified 122,000 salesforce records. Canon now predicts customer needs and supports sales teams with accurate, timely insights. The result is a more customer-centric strategy and stronger customer relationships.
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TranZact helped Atomberg Technologies manage inventory across multiple stores. The company used TranZact for barcoding and tracking products. This improved... business efficiency. Atomberg Technologies saw better control over inventory and resources. The solution supported their growth in the home appliance market.
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HP used ThoughtSpot and Snowflake to replace slow, offline Excel reporting. The company connected thousands of partners and large data... sources to a modern analytics platform. Now, 350 users access self-service business insights, with 155,000 queries generated in six months. Data updates that once took days now take less than 24 hours. HP's partners also benefit from faster data turnaround and improved efficiency.
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Fender used Alteryx, AWS, and Tableau to speed up data reporting and gain deeper customer insights. The team cut Tableau... report load times from 90 seconds to under 10 seconds by aggregating data with Alteryx. They built machine learning models to predict demand for new guitars using social media and sales data. Alteryx workflows helped analyze customer lifetime value and reduce churn for subscription products. The solution made it easier for Fender to support guitarists and drive business impact across marketing and finance.
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Epicor Kinetic helped PTI Group automate inventory and serial tracking, cutting product waste by 20%. The ERP system enabled PTI... to double its brand portfolio, add manufacturing, and launch an eCommerce channel. Month-end close time dropped by over 50%. PTI expanded sales across Southeast Asia and improved data visibility for faster, better decisions. Integration with eCommerce and local part sourcing supported growth and cost savings.
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Macally used Odoo to modernize its eCommerce and multi-company operations. The company replaced a 30-year-old legacy system with Odoo, integrating... sales, inventory, and accounting across six entities. Real-time order syncing with Shopify and Amazon eliminated manual entry and saved hours of work. Automated intercompany transactions and EDI integration with SPS Commerce improved accuracy and compliance. Leadership now uses real-time reporting for faster, data-driven decisions.
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Front helped TEquipment cut customer response times from 6 hours to just 15 minutes, a 95% decrease. Before Front, emails... were lost and collaboration was hard, hurting customer service. With Front’s automation and SLA rules, messages now go to the right team fast. Built-in analytics let TEquipment track and improve performance. The easy-to-use interface made onboarding new staff simple after their acquisition. Customers and employees now get answers faster, boosting satisfaction and saving costs.
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OnePageCRM helped Sport Scope boost sales by 50%. The team struggled with other CRMs that lacked flexibility and made cross-team... communication hard. With OnePageCRM, setup was fast and easy. Custom fields and tags let them organize contacts for technical and customer support teams. The follow-up system improved productivity and customer service. Email integration and notifications kept everyone updated. Sport Scope now tracks every lead and delivers better support.
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Daylite helps Boss Audio Systems manage their product photography workflow. The graphic design team uses Daylite to track each product's... photo status, from shooting to retouching. The tool prevents missed steps and duplicate shoots. Smart Lists and keywords make it easy to organize and find products by brand or type. The team also uses Daylite's calendar for meetings and project planning.
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Act! helped The Scale People, Inc. boost productivity by over 30%. The company now manages details for more than 44,000... customers in its CRM. Sales staff can access customer and supplier data on the road, saving time and reducing office visits. Integration with Quotewerks enables seamless quoting and follow-up. Act! gives the team a clear edge over competitors still using basic tools like Outlook.
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Imago Sonas uses webCRM to manage customers, leads, and activities. They also track all support cases with the support module.... The company sends newsletters using webCRM's newsletter module. They chose webCRM for its ease of use and Danish language support. Fast, local support was important for their team.
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Quickbase helped Micron Consumer Products Group connect global teams and automate workflows. The company built applications for discount approvals, sample... requests, and packaging quality control. Discount approval response times improved by 93%. Teams reduced errors and gained better visibility into key processes. Quickbase enabled fast app development without heavy IT involvement.
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Livespace CRM helped Kaleta Group organize sales processes and save time. The team replaced scattered Excel files and emails with... one system. Now, all sales data and notes are in one place. Meetings are shorter and offers are prepared faster. The team works better together, especially during holidays. Livespace CRM became the core tool for daily work and team collaboration.
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Bosch used Frontify to centralize its brand guidelines and assets. Before, Bosch had 17 sets of guidelines and 60 versions... of a single icon. This caused confusion and slowed work. With Frontify, Bosch now has one online brand portal. Over 2 million page views happen each year. More than 8 million brand assets were downloaded in 12 months. The platform supports 15,000+ monthly active users. Only 4 people now manage the brand space for over 100,000 users. Bosch saw big time savings and stronger brand consistency.
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Marvia helped Duux centralize all brand assets in one portal. Before Marvia, Duux struggled to share files with resellers and... partners. The new brand portal includes a DAM, digital brand guidelines, and a marketing calendar. Resellers now access up-to-date photos, videos, and POS materials easily. Asset downloads and POS orders increased. The marketing team saves time and can focus on campaigns instead of manual file sharing.
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Adam Hall Group replaced Akeneo Enterprise with an on-premise PIM system to manage complex product data. The new solution automated... product datasheet creation and improved product launch processes. Teams now publish technical and marketing content in phases, reducing bottlenecks. AI tools help tag images and speed up translations. Centralized data management ensures accurate, up-to-date product information across channels. The scalable platform supports future digital growth and multichannel syndication.
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Sony Europe used Canto DAM to centralize and manage thousands of digital assets from over 100 brand ambassadors. Before Canto, finding... and sharing images was slow and difficult, with files scattered across drives. With Canto, Sony created a searchable media library, added custom metadata, and enabled self-service access for teams across Europe. The new system cut time spent on content requests and made it easy to find the right images for marketing. Sony doubled its planned publications and improved creative workflows with Canto's smart tagging and portal features.
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Sony Europe used Canto DAM to centralize and manage thousands of digital assets from over 100 brand ambassadors. Before Canto, finding... and sharing images was slow and difficult, with files scattered across drives. With Canto, Sony created a searchable media library, added custom metadata, and enabled self-service access for teams across Europe. The new system cut time spent on content requests and made it easy to find the right images for marketing. Sony doubled its planned publications and improved creative workflows with Canto's smart tagging and portal features.
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AEG Electrolux used DemoUp Cliplister to automate product review collection. They gathered over 3,000 verified reviews in 10.5 months. The... average rating was 4.42 out of 5 stars. The process required no direct access to customer data. This boosted customer trust and improved product page performance at major retailers.
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MaintainX helped Duracell save $50,000 per year on parts inventory costs by integrating with SAP. Duracell's maintenance teams now track... parts and work orders more easily using mobile devices. The integration improved data quality and made reporting faster for both technicians and finance teams. Duracell processes about 1,000 work orders per month per site and manages over 8,000 part numbers. The switch to MaintainX was smooth and made inventory management simpler.
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Crisp helped Beem Energy connect better with website visitors. The platform enabled over 35,935 messages from 275,000 conversations. By combining... a chatbot and FAQ, Beem Energy reduced conversations by 50%. They created 250+ FAQ articles to help users install solar panels on their own. Crisp improved lead generation and customer feedback, boosting revenue and customer service speed.
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Giosg helped the world's largest electronics company boost online sales by 5x using live streaming. The company streamed daily from... 9 am to 8 pm, letting customers ask questions and get advice in real time. They promoted sessions with landing pages, virtual stores, and exclusive discount codes. Over 4 million viewers tuned in, with 28% actively engaging and 127,000 questions asked. 76% of discount codes were redeemed, driving a major increase in conversions and revenue.
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Latercase used Haptik to improve product discovery and self-serve support on its website. The AI chatbot helped 29% of users... explore products and drove a 20% add-to-cart rate. Cart-to-checkout conversion reached 70%. Customers received instant answers about orders, delivery, and returns. Integration with Zendesk and Shopify enabled seamless support and shopping. Latercase saw higher customer satisfaction and easier shopping journeys.
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LiveChat helped Sensorem double their sales after switching from a free chat provider. Sensorem used LiveChat greetings to engage website... visitors and answer questions in real time. Customer satisfaction increased by 10%, leading to a 5% rise in both average contract length and customer lifetime value. Monthly revenue grew by 20%. The mobile app let Sensorem's small team respond to customers anytime, even after hours.
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LivePerson helped Mouser Electronics handle a surge in customer demand by expanding digital support channels and deploying 21 customer service bots. Mouser now supports... 250,000 annual customer interactions in 13 languages. Dynamic routing ensures customers reach the right agent for their needs. The company achieved a 92% customer satisfaction score. Mouser plans to add more messaging channels and bot features to further improve service.
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Motava designed and developed the San Francisco Circuits website from scratch. The site features a custom quoting system and a... PCB School section for technical resources. It includes a content management system with mPanel and SEO-ready architecture. The design targets technical users in industries like aerospace and electronics. The project delivered a unique, user-friendly site with advanced features for registered users.
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TomTom used Tovuti LMS to train map editors and partners. The company replaced a legacy LMS with Tovuti for its... easy interface and strong value. Within six months, TomTom doubled its user base. After one year, partner users grew 10x. Tovuti enabled asynchronous learning, custom training paths, and content sharing across three divisions. TomTom saved time and costs while boosting engagement and course completions.
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GoPro used Continu to train tens of thousands of athletes, partners, and retailers worldwide. They unified all training into one... platform, making onboarding fast and learning accessible in any language. GoPro launched localized learning tracks and enabled self-registration for 186 retailers. Within 60 days, they saw over 4,000 monthly logins and saved $1M in annual productivity. Data-driven insights helped GoPro improve training and boost customer satisfaction.
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AcademyOcean LMS helped Loxone train over 10,000 partners in 13 languages. Loxone used the platform to deliver partner education and... certification quizzes across Europe. The LMS enabled scalable, multilingual training and testing for a large international network. Loxone built over 300 certification quizzes with thousands of reusable questions. This approach kept training content relevant and easy to understand for all partners.
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ELB Learning created a remote, team-based simulation for a major home appliance manufacturer. The simulation used facilitator-led virtual meetings and... games to teach the product development process. Employees from different roles worked together to design a new appliance. The experience improved communication and collaboration skills. Participants found the training helpful for understanding project requirements and teamwork challenges.
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Valamis helped Variosystems, a global electronics provider, unify its learning and development. The company centralized training content and streamlined localization... for different regions. 20% of Variosystems’ 2,500 employees now actively use the platform, with a goal to reach 50% soon. Managers use detailed reports to plan training. Skills management is now tied to the company’s competency framework.
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Owiwi helped Westnet Distribution improve its workforce planning and hiring. Westnet used Owiwi’s game-based assessment tool to identify soft skills... and reduce hiring bias. The tool made the recruitment process more objective and engaging for candidates. Westnet also used Owiwi to benchmark current employees and guide training. As a result, Westnet improved team collaboration and strengthened its employer brand.
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SMART Technologies used MadCap Flare to replace multiple documentation tools with a single-source publishing solution. The team now delivers both... responsive HTML5 support sites and PDF guides from one platform. This change cut project time and made it easier to update and customize content for different products and languages. MadCap Lingo integration streamlined translation, keeping formatting consistent across languages. Customers now find information faster and enjoy a modern, interactive web experience.
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Tower Products, Inc. used DocStar ECM AP Automation to digitize and streamline accounts payable. The company integrated DocStar with Sage... 100 ERP to automate invoice processing and approvals. Invoice cycle times dropped from 7–8 days to 4–5 days. Invoice match rates improved by 15%–19%. Staff gained real-time visibility, mobile access, and better reporting for AP workflows.
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Cricut used Lilt to improve translation quality and speed for global expansion. Before Lilt, Cricut had manual, slow, and inconsistent... localization processes. Lilt’s AI-powered platform automated workflows and centralized translation management. Cricut saw faster translations, better quality, and lower costs. The team now delivers a consistent product experience worldwide.
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Schréder used FlippingBook to share up-to-date digital content with its sales agents and customers. The company moved away from print,... reducing its ecological footprint and ensuring information stays current. FlippingBook's API integration lets Schréder update catalogs on its website quickly. The digital format also helps track audience engagement and improve content. Multimedia and responsive features create a better reading experience.
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ButterCMS helped Skylight Frames move beyond Shopify's design limits. The team used ButterCMS to quickly build and test new landing... pages and blog posts. They enabled rapid A/B testing, which drove a double-digit profit margin increase. Marketers gained control over content without needing developer help. Skylight published about 40 blog posts in a year using ButterCMS. The solution made it easy to update images and test new formats fast.
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Hygraph helped Samsung rebuild its Members platform with a composable, API-driven architecture. The new setup lets content and development teams... work independently, speeding up updates. Samsung cut turnaround time for page updates by half. Developer productivity increased as they no longer handled content changes. The platform saw a 15% rise in user engagement after more frequent updates. Hygraph’s intuitive UI and GraphQL support made onboarding and content modeling easy.
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Samsung used tubics to optimize 20 YouTube videos for search. In three months, organic video traffic grew by 20x. Samsung... saw a 700% increase in organic views from Google search. Fifteen Samsung keywords ranked #1 on YouTube. Organic watch time from Google rose by 2000%. No paid media was used for these results.
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Bambuser helped Samsung achieve 127% of its conversion goal for the Galaxy Z Fold 2 5G launch. Samsung used Bambuser's... live video shopping and influencer marketing to reach Gen Z and millennials. Over 1,800 viewers joined the live event, with an average watch time of more than 5 minutes. The campaign saw more than 15,000 live interactions. Samsung doubled its campaign KPI and saw strong engagement from both live and archived viewers.
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NZXT used Eko's interactive video galleries on their product pages. They then repurposed these videos for paid ad campaigns using... Eko's Advertising Kit. This led to a 1.5x return on ad spend and a 50% higher click-through rate. NZXT achieved these results without extra production work. The same video content powered both their PDPs and ads across Meta, TikTok, and YouTube.
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Motionlab Platform helped Alza and Microsoft use personalized video to promote a new device and Microsoft 365. The campaign reached... Alza's customers with tailored offers and personal details. The videos achieved a 74% finish view ratio and a 34% click-through rate. Customers responded positively to the personalized approach. The project used data-driven marketing to boost engagement.
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Chamberlain uses Cincopa to power two separate video environments: embedded troubleshooting in support docs and structured training in the LiftMaster academy. The support environment... helps technicians solve problems quickly in the field, with most usage on mobile and short sessions. The training academy delivers organized playlists for certification and advanced product knowledge, with 80% engagement and longer sessions. Both environments share a library of about 400 videos, making technical knowledge easy to access for installers and partners. VideoGPT lets users ask questions and jump to exact answers in the video content.
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Brightcove helped the Consumer Technology Association stream over 90 live sessions at CES. The old system had poor user experience... and split video archives, making it hard to manage and analyze content. With Brightcove Gallery and Video Cloud, CTA created a single portal for live and archived videos, improving access and analytics. The new platform attracted over 250,000 views and 2,000 unique visitors, expanding CES's reach and simplifying content management.
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Philips used Omnia to automate pricing for its global direct-to-consumer shop. Before Omnia, Philips spent a lot of time gathering... market prices and adjusting prices manually. Omnia helped Philips roll out automated pricing to 20 countries after a successful UK pilot. The software reduced manual work, improved pricing consistency, and grew D2C sales. Philips gained better control over commercial policy and improved customer satisfaction.
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Vistaar’s price management solution helped a global manufacturer of networking and communications products improve pricing strategies in one year. The company used... Vistaar to orchestrate review and approval processes and ensure governance without disrupting business. They leveraged pricing data to bundle, configure, and promote products more aggressively. The solution enabled better control of sales processes and drove both top and bottom-line growth.
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TranZact helped Atomberg Technologies manage inventory across multiple stores. The company used TranZact for barcoding and tracking products. This improved... business efficiency. Atomberg Technologies saw better control over inventory and resources. The solution supported their growth in the home appliance market.
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Epson Europe used GoCardless to add Direct Debit to its ReadyPrint subscription service. Before GoCardless, many customers abandoned their purchase... at the payment stage. After integrating GoCardless, Epson saw a 40-50% increase in completed transactions. Conversion rates for new subscriptions reached 80%. Customers now have more payment choices, leading to higher satisfaction. Epson values GoCardless as a trusted partner for recurring payments.
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Cleverbridge helped Shure launch and monetize its software products globally. Shure needed to manage global ecommerce, reduce subscription billing complexity,... and ensure security. Cleverbridge provided a merchant of record solution with global payment processing and compliance. Shure achieved over 340,000 software downloads in 231 markets. The partnership enabled Shure to scale its digital business and reach new customer segments.
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Arlo used Aria Systems to help move out from its parent company. Aria supported Arlo as it grew from home... security into personal security. Arlo launched Arlo Safe in November 2022. With Aria, Arlo cut churn from double digits to 2.6%. The partnership helped Arlo expand its subscription services.
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MABE used Informatica to improve data quality and break down regional silos. The company saved over $200,000 by increasing data... quality. Informatica helped shorten AI development lifecycles. MABE now drives better AI results with trusted data. The solution supports cloud data management and automation.
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Agwa used Prelaunch. com to test which home gardening solution customers would actually buy. They set up landing pages and...drove targeted traffic, collecting $10 deposits to confirm real purchase intent. 81% of ready-to-buy customers chose the larger, 3-shelf version, despite traditional surveys favoring the smaller model. Prelaunch.com revealed new customer segments and provided actionable insights on pricing, messaging, and product features. Agwa gained a clear revenue forecast and a deeper understanding of their market.
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ReBuy used Latana's Brand Tracker to understand their market position. They wanted to know why customers were leaving for competitors... and what their audience valued. Latana revealed that over 20% of ReBuy's customers, especially younger ones, saw the brand as sustainable. Price value was important for more than 50% of customers. Insights from Latana helped ReBuy focus on price-based marketing and target new audiences for their rebrand.
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Samsung SDS EHS Platform helped Global Electronics Manufacturer A standardize its environment, health, and safety (EHS) processes. The company faced... rising costs and risks from complex regulations and workplace hazards. Samsung SDS delivered a global EHS system with real-time risk monitoring and cloud-based data management. The new platform improved compliance and helped prevent environment and safety accidents. The company now manages EHS tasks efficiently across all locations.
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Duracell used Pacvue’s commerce and ads solution to fix profit loss and recover over $1 million in lost revenue. The company faced... issues with net PPM%, shifting ASIN priorities, and co-op fund recovery on Amazon. Pacvue’s automation tools helped Duracell adjust ad spend, reclaim lost funds, and boost buy box ownership by 20%. Duracell achieved a 93% total quantity success rate and long-term growth by reinvesting recovered revenue. The solution eliminated the need for extra vendor funding and improved overall profitability.
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Anaplan helped Sonos cut spreadsheet integration time from 70% to 10% of one analyst's workload. Demand changes that took two... weeks now take just one day. Sonos gained end-to-end supply chain visibility across resources, spending, and product lines. Planners now focus more on analysis and less on manual data work. Anaplan's cloud platform improved internal collaboration and connected global supply chain data.
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Vainu helped Gigantti boost B2B sales revenue by over 20%. The company used Vainu's real-time company data to find new... business opportunities. Gigantti increased its average deal size by 25%. The sales team used Vainu daily for prospecting and office location decisions. A custom integration let salespeople check credit reports easily. B2B sales became a key part of Gigantti's growth strategy.
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Waylens used LeadsBridge to boost pre-orders for its driver-focused camera system. Social Fulcrum ran Facebook ads to capture email leads... and drive sales. In five weeks, Waylens cut its cost per lead by 51%. Email subscribers grew by 900%. Facebook Custom Audiences and Lead Ads helped reach the right customers. Waylens praised the platform for effective targeting and strong results.
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MMIT integrated Electrolux’s after-sales data into SAP C4C for the Italian market. The project unified service orders and contract data,... improving data visibility and accuracy. Electrolux reduced manual data handling and errors, boosting operational efficiency. The integration enabled more responsive customer service and better decision-making. Electrolux now tracks after-sales activities more efficiently and enhances customer satisfaction.
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Lead Forensics helped PUI Audio find more sales leads. The platform showed which companies visited their website. PUI Audio used... this data to reach out to new prospects and generate more RFQs. They focused their marketing on the best regions and industries. Sales grew as a result. The sales team closed deals faster with better lead insights.
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HelloLeads CRM helped PowerBlox AG manage leads and boost sales. PowerBlox faced challenges sorting quality leads from many online inquiries.... With HelloLeads CRM, they made it easier for potential customers to contact them. The CRM linked their website to sales staff and supported quick follow-ups at trade shows. PowerBlox found the tool simple and support responsive, improving productivity and sales conversions.
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Splunk Cloud helped Arlo improve security and customer experience. Arlo used Splunk for real-time monitoring and troubleshooting across 13.3 million... IoT devices. The company reduced mean time to investigate incidents from days to hours or minutes. Faster fixes led to more reliable product performance and happier customers. Splunk enabled Arlo to launch new features faster and keep customer data safe.
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PagerDuty helps ecobee improve team health and productivity. The engineering team uses PagerDuty for real-time visibility and automated incident response.... Integrating PagerDuty with Terraform lets them manage on-call schedules as code. This reduces manual work and boosts communication between teams. Junior engineers feel safe escalating issues, which supports learning and morale. Ecobee aims for high uptime and plans to expand PagerDuty use.
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TCL used Helpjuice to improve their support workflow. They achieved a 97% answer found on first pass rate for both... internal agents and customers. New hire ramp-up time dropped by 4%. The average time spent searching for answers fell by 5%. Content creation time decreased by 25% with Helpjuice’s AI tools. TCL now tracks which support articles work best and quickly updates content to help users solve problems faster.
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Latercase used Haptik to improve product discovery and self-serve support on its website. The AI chatbot helped 29% of users... explore products and drove a 20% add-to-cart rate. Cart-to-checkout conversion reached 70%. Customers received instant answers about orders, delivery, and returns. Integration with Zendesk and Shopify enabled seamless support and shopping. Latercase saw higher customer satisfaction and easier shopping journeys.
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Sonos used Sprinklr to improve its digital marketing during the pandemic. The team automated reporting and integrated Google Analytics with... Sprinklr. This helped Sonos triple its return on ad spend (ROAS) for social media. They also cut cost-per-action by 11%. Over 95% of ad spend is now managed through Sprinklr. Sonos gained real-time insights and could quickly adjust campaigns, leading to their best quarter ever.
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Panasonic used Quiq to launch WhatsApp as a customer service channel across Europe. The integration replaced email for out-of-hours support... and enabled live translation for multiple languages. Agents could now chat with customers in their local language. Survey completion rates doubled to 20%. The WhatsApp channel achieved an NPS score above 75, becoming Panasonic’s top-rated support channel.
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Giosg helped the world's largest electronics company boost online sales by 5x using live streaming. The company streamed daily from... 9 am to 8 pm, letting customers ask questions and get advice in real time. They promoted sessions with landing pages, virtual stores, and exclusive discount codes. Over 4 million viewers tuned in, with 28% actively engaging and 127,000 questions asked. 76% of discount codes were redeemed, driving a major increase in conversions and revenue.
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Bird helped Lenovo cut call center costs by 35% using WhatsApp support. Lenovo migrated its WhatsApp channel with no downtime.... They used IVR deflection, repair status updates, and AI-powered troubleshooting to serve 450,000 customers in eight months. 67% of customers reported being extremely satisfied. Lenovo plans to expand support channels and automate more services with Bird.
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Customers. ai helped Cove Smart, a smart home security brand, identify 60% more returning shoppers. Cove Smart generated $380,000 in...incremental revenue in 6 months. The company saw a $70,000 lift in recovery flow sales and a 10% increase in flow revenue. Spam complaints dropped by 90% after switching to Customers.ai for visitor identification. The solution improved email and SMS campaign targeting without changing creative or flow logic.
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Customers. ai helped Cove Smart, a smart home security brand, identify 60% more returning shoppers. Cove Smart generated $380,000 in...incremental revenue in 6 months. The company saw a $70,000 lift in recovery flow sales and a 10% increase in flow revenue. Spam complaints dropped by 90% after switching to Customers.ai for visitor identification. The solution improved email and SMS campaign targeting without changing creative or flow logic.
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PagerDuty helps ecobee improve team health and productivity. The engineering team uses PagerDuty for real-time visibility and automated incident response.... Integrating PagerDuty with Terraform lets them manage on-call schedules as code. This reduces manual work and boosts communication between teams. Junior engineers feel safe escalating issues, which supports learning and morale. Ecobee aims for high uptime and plans to expand PagerDuty use.
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Midland used Profitero+ to boost holiday sales with streaming TV video ads and DSP retargeting. The campaign delivered 1.6 million... ad impressions and 2,300 detail page views. 84% of orders came from new customers. Midland saw a rise in branded searches and improved search performance. The strategy helped Midland stand out during a competitive holiday season.
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Content Science delivered custom web writing workshops for the Consumer Technology Association. CTA wanted to improve web content and align... all content creators before a website redesign. Content Science trained teams on best web writing practices and content optimization. Writers learned to edit and improve their content during the sessions. The training inspired immediate action and helped prepare content for the new website launch.
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Canon used Apteco FastStats with Dun & Bradstreet data to segment over 200,000 customer accounts and analyze 5 million printer meter readings. This helped Canon... move from quarterly invoice-based analysis to real-time, behavior-led segmentation. The new approach defined a 3 million addressable market and classified 122,000 salesforce records. Canon now predicts customer needs and supports sales teams with accurate, timely insights. The result is a more customer-centric strategy and stronger customer relationships.
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Canon used Apteco FastStats with Dun & Bradstreet data to segment over 200,000 customer accounts and analyze 5 million printer meter readings. This helped Canon... move from quarterly invoice-based analysis to real-time, behavior-led segmentation. The new approach defined a 3 million addressable market and classified 122,000 salesforce records. Canon now predicts customer needs and supports sales teams with accurate, timely insights. The result is a more customer-centric strategy and stronger customer relationships.
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Gabb used Qualtrics' AI-powered synthetic research to test brand messaging. They compared synthetic data with human panel responses to understand... parents' views on kids' tech use. The program cut research costs by 50% and delivered insights 98% faster. Gabb found synthetic data reliable for early-stage testing and trend detection. This approach helped them make faster, more confident product and marketing decisions.
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AEG Electrolux used DemoUp Cliplister to automate product review collection. They gathered over 3,000 verified reviews in 10.5 months. The... average rating was 4.42 out of 5 stars. The process required no direct access to customer data. This boosted customer trust and improved product page performance at major retailers.
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OneSignal helped Carista boost sales by over 30% with targeted push campaigns. Carista used OneSignal to send real-time updates and... sales promotions without needing engineering support. A single push campaign led to a 31% increase in hardware sales and an 85% rise in user reactivations. Another campaign for GM users drove a 19% sales lift and a 77% increase in reactivations. Carista now launches campaigns quickly, aligning with product goals and seasonal needs.
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Philips used CustomerSure to expand its Sonicare customer feedback program from the UK to Western Europe and the USA. The main challenge... was creating a user-friendly, multilingual survey system for the Sonicare Field Team. CustomerSure enabled feedback collection in 10 languages and provided training and flexible reporting. The partnership now covers 15 countries, helping Philips gather insights and improve customer experience globally. Philips values CustomerSure's functionality and personal service.
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Wonderflow helped Philips save €600K each year by cutting market research costs. Philips used Wonderflow's Voice of the Customer platform... to analyze feedback from 95+ channels in 56 countries. This led to a 12% increase in sales and a 14% rise in successful products rated 4.3 stars or higher. The Bagless VC 3000 series and S77xx shaver both improved ratings after product changes based on customer insights. Philips now uses customer feedback to guide product development and innovation.
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Content Science delivered custom web writing workshops for the Consumer Technology Association. CTA wanted to improve web content and align... all content creators before a website redesign. Content Science trained teams on best web writing practices and content optimization. Writers learned to edit and improve their content during the sessions. The training inspired immediate action and helped prepare content for the new website launch.
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Lenovo used Movable Ink to automate and personalize their email marketing. They created real-time, locally relevant content using API data... for pricing and rewards. Gamified emails with scratch-off features boosted engagement, with Canada CTRs of 13% and 9.12%, and US CTRs of 15.23% and 10%. Automated loyalty updates reduced customer complaints about expiring rewards. Lenovo saved over 200 production hours yearly and saw a 5.1% increase in revenue from dynamic product blocks.
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LG used PathFactory to improve their B2B buyer journey. They created over 300 personalized content experiences. This led to an... 85% increase in account engagement. PathFactory influenced 45% of LG's closed-won deals. The platform gave LG better insight into which accounts were engaging with their content. LG now uses content intelligence and analytics to drive more deals and understand their buyers.
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GoPro used Flockler to showcase user-generated content from fans and influencers. The GoPro Awards campaign encouraged customers to submit videos... and images. GoPro displayed the best submissions on their website using Flockler feeds. This led to 34,000 feed views and 270,000 posts tagged with #GoProAwards. The campaign increased engagement and website-to-social traffic. GoPro strengthened brand trust by highlighting real customer experiences.
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PickFu helped a leading Chinese electronics manufacturer boost Amazon sales. The company used nearly 30 PickFu polls to test and... refine main product images for earphones. After optimizing images, conversion rates increased by 15% compared to their previous bestseller. The earphones also climbed from 70th to the top 40 in Amazon Germany rankings, even with a higher price. The brand now uses PickFu to guide product decisions and reduce risk before production.
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Mitsubishi Electric used EmbedSocial to show real-time social media posts on their corporate website. This made their site feel more... dynamic and less like a static brochure. They centralized updates from platforms like X, Instagram, Facebook, and YouTube. The solution helped them share company news, recruiting messages, and culture insights. Automation reduced manual work for their web team and improved their employer brand.
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Oliso used Bazaarvoice Ratings & Reviews and Questions & Answers to gather over 40,000 reviews across 18 retailers. The company redesigned... its smart irons based on customer feedback, leading to a surge in retail sales and expanded store coverage. Oliso collected nearly 2,000 reviews in four days and saw sales jump by $40,000 at one retailer in just weeks. The brand built a passionate community among quilters and sewers, fueling its revival and retail growth.
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Kinsa uses FeedCheck to manage and analyze customer reviews from Amazon, Google Play, and Apple AppStore. The marketing team displays... these reviews to build trust and boost engagement, with 68% of website visitors viewing the reviews page. The support team receives negative review alerts through FeedCheck, helping them respond quickly and fix bugs. Business development tracks average star ratings via FeedCheck's integration with Grow.com. Kinsa saves time and gains valuable analytics from this solution.
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Shure used PowerReviews to boost customer review collection and social proof. After a site redesign, Shure gathered over 700 reviews... and 1,200+ social images from customers. An email campaign saw a 40.5% open rate and 9.7% conversion rate for reviews. PowerReviews helped Shure display authentic, shoppable content that matches their brand. The solution enabled Shure to connect with their passionate community and gain valuable insights.
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Ariete uses Feefo to collect verified customer feedback and improve product development. Feefo’s Feedback Request Manager helps Ariete get more... responses and better data. The company uses Net Promoter Score (NPS) to track loyalty and guide business decisions. Verified reviews boost trust, increase conversions, and improve search visibility. Ariete saw a 2-point NPS increase and stronger customer relationships after using Feefo.
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Encoway's CPQ software helped Schulte Elektrotechnik cut quotation time by 70%. Sales staff now create custom quotes much faster. All... documents have a consistent, high-quality look. The system links with SAP for automatic data transfer. Both sales and construction teams save time. Product data and templates are easy to update.
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Vistaar’s price management solution helped a global manufacturer of networking and communications products improve pricing strategies in one year. The company used... Vistaar to orchestrate review and approval processes and ensure governance without disrupting business. They leveraged pricing data to bundle, configure, and promote products more aggressively. The solution enabled better control of sales processes and drove both top and bottom-line growth.
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GleanQuote helped Western Lighting and Energy Controls close deals 30% faster. The team needed a quoting tool that made product... info easy to see and use. GleanQuote let them add images, links, and pricing for each quote. The cloud-based platform worked well for their mobile team. After setup, they saved hours per customer and sped up sales by 2 to 3 days. The flexible system and strong support made onboarding simple.
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