Customer Feedback Management Client Stories | Industry adoption & Deployment Successes

Zoho CRM helped IDT and its subsidiary NRS unify sales, operations, and customer service for over 35,000 convenience stores. NRS replaced manual... spreadsheets and a failed Salesforce rollout with Zoho CRM, enabling automation, integrations, and streamlined workflows. The platform scaled from a few users to over 1,000, supporting rapid business growth and improved customer satisfaction. Integrations with telephony, shipping, and analytics tools further enhanced efficiency. Customer service, distributor management, and referral programs all run through Zoho CRM, driving better results across the business.
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Work 365 helped Infinity Group save £1M each year. They cut manual billing by 75% and improved turnaround times by... 60%. The company replaced disconnected tools with a single source of truth for subscriptions. Automation eliminated errors and enabled scalable growth. Infinity Group now manages billing and subscriptions efficiently without adding staff.
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Microsoft Clarity helped Zobaze increase onboarding flow completion rates by 27%. Zobaze used Clarity’s session recordings and heatmaps to find... UI bugs and user confusion in their app. They fixed issues with language-specific UI and improved in-app guides. These changes led to higher customer satisfaction and more conversions. Clarity gave Zobaze real-time insights into user behavior across devices and regions.
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Zoom used InMoment to collect NPS feedback directly inside their product. With InMoment’s Salesforce integration, Zoom shared real-time customer sentiment... across teams. This helped Zoom close the loop with customers and improve enterprise account relationships. The team segmented feedback by business drivers using InMoment analytics. Zoom’s Head of Customer Success said having this data in Salesforce was a big win.
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TOOTRiS used Customer Thermometer to collect real-time feedback from parents and childcare providers. The platform helped TOOTRiS close the loop... on support tickets and improve customer service. Integration with Zendesk, Hubspot, and Salesforce was easy and seamless. Feedback from Customer Thermometer led to deeper customer engagement and better product development. The team used analytics to share insights and drive continuous improvement across the company.
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GBG used CustomerSure to run their global Voice of the Customer program. They needed a way for customers worldwide to... give feedback easily and in real time. CustomerSure met their needs for global coverage, multi-language support, and CRM integration. The system was easy to use and quick to implement. GBG now responds to customer feedback faster and improves service based on real-time insights.
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CoolTool used its platform to study trust in Facebook after the Cambridge Analytica scandal. They ran both a traditional survey... and an implicit test to compare stated opinions with subconscious attitudes. Survey results showed people claimed to care about privacy and rated Facebook's security as average. However, the implicit test revealed most respondents still saw Facebook as safe. The study highlights the value of combining explicit and implicit research methods for deeper insights.
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Timeero used Pollfish to survey 1,000 U. S. field workers about GPS tracking. The survey found 76% of workers were...comfortable with GPS tracking at work. 88% of privacy-conscious workers accepted tracking if the purpose was clear. Timeero used these results to address sales objections and build trust with prospects. The data became a key part of their go-to-market strategy and boosted their SEO and brand authority.
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Arancia used Zonka Feedback to formalize its customer experience program across global project deliveries. The company implemented CSAT surveys to... capture structured feedback on project delivery and client experience. This helped Arancia identify improvement areas and strengthen internal processes. Zonka Feedback's support team provided guidance on survey setup and distribution. The new feedback program gave Arancia consistent visibility into client satisfaction and delivery quality.
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Simplesat helped Spektrix get more actionable customer feedback. Before Simplesat, Spektrix had a stagnant 99% CSAT score and low response... rates using Zendesk surveys. With Simplesat's customizable surveys and integrations with Hubspot and Google Sheets, Spektrix increased response rates and gained deeper insights. Weekly NPS collection became faster and more useful. The team now acts quickly on feedback, improving service and customer satisfaction.
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Nicereply helped Salecto, a Danish SaaS company, collect direct customer feedback. Before Nicereply, Salecto had no data on customer satisfaction... or response times. With Nicereply, they integrated CSAT surveys into Zendesk and Slack. This let them react quickly to unhappy customers and celebrate positive feedback. The team uses Nicereply analytics to track and improve customer support.
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Foxborough Public Schools used Sogolytics Managed Research to improve school safety perceptions. They found an awareness gap in safety procedures,... not dissatisfaction. Sogolytics designed and ran annual climate surveys for parents, staff, and students. Reports showed leaders where to act, leading to clearer communication and visible safety protocols. Parent safety perception rose from 70% to 84%, outpacing national benchmarks by 6x. 95% of secondary students became aware of safety procedures.
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AddSearch helped Robert Gordon University fix its internal site search. The university needed better course discovery and faster, more relevant... results. AddSearch let their team control and customize search without developers. Course pages, PDFs, and text files became searchable. RGU saw a 30% increase in course page traffic. Students, applicants, and staff now find information more easily.
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Tivian's Unipark helped Universität Zürich unify its survey management. The university replaced many tools with one platform. This change reduced... costs by bundling licenses. Unipark met strict compliance and data protection needs. Staff and students now use one survey tool for research and teaching.
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Wooclap helped Nanyang Technological University boost student engagement in compulsory engineering courses. Roger Winder used Wooclap to track participation, collect... feedback, and make engagement measurable. The platform enabled real-time assessment and instant feedback, helping identify learning gaps. AI features saved time by clustering responses and generating questions. Every student could participate, making learning more inclusive and visible.
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Mentimeter helped TU Wien boost student engagement for both remote and on-campus learners. The university used Mentimeter to make classes... more interactive, foster inclusivity, and allow anonymous participation. Instructors collected real-time feedback, improving courses during the semester. Mentimeter’s quiz and poll features made learning fun and encouraged active student involvement. The tool integrated easily with TU Wien’s IT systems, supporting up to 500 participants per session.
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ThinkSurvey helped researchers at top IITs in India collect primary data for academic studies. The platform provided targeted participant panels... and fast turnaround, delivering 300 responses per wave for a social media study and 200 responses in under 10 days for an employee engagement study. Researchers used custom filters to reach relevant respondents from diverse backgrounds. ThinkSurvey’s survey software ensured high-quality, reliable data for research and academic needs.
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Explorance Blue helped the Université de Fort Hare move from manual feedback to a data-driven system. The university automated over... 3,500 module evaluations each year. Teachers and students now use standardized surveys and custom questions. Reports are generated automatically at module, qualification, and institution levels. Student engagement and response rates improved with new outreach campaigns. The university uses feedback data to guide teaching, program review, and resource planning.
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SimpleSurvey helped Justina, an educator, modernize her marketing research class. Before, students collected survey data by hand, which took a... lot of time and led to mistakes. With SimpleSurvey, students learned to create surveys, use skip logic, and analyze data in real time. The platform's easy interface and color-coded reports made learning simple. Fast support from SimpleSurvey kept classes running smoothly.
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Pattison Agriculture used SATISFYD’s Voice of Customer solution to improve customer and employee experiences. Doug, the president, focused on direct... feedback and team empowerment. This approach helped increase customer satisfaction and market share across 18 locations. The company built a culture of continuous learning. SATISFYD enabled Pattison to gain a competitive edge in the agriculture sector.
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UserTesting helped Ancestry improve its free trial experience. The Growth Team used the platform to test and refine onboarding for... new users. This led to a 20% drop in day-one cancellations. Revenue from new users increased by 6%. The new trial flow is simpler and clearer for customers. Ancestry now plans to use EnjoyHQ to gather more customer insights.
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Todd used GuestComment to share his feedback. The platform made it easy for him to leave a review. GuestComment helps... collect customer testimonials. It supports businesses in gathering guest comments. No specific results or metrics are mentioned.
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Michael used Qeryz to run two separate surveys for his website users. He showed a signup discount survey only to... new visitors, not to existing users. This helped him avoid giving discounts to current customers. Qeryz let him target surveys based on user identity. This made his offers more effective and protected his revenue.
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Qualtrics helped Advanced Business Analytics improve their customer feedback program. The team gained 10x visibility into friction drivers and achieved... a 97% issue resolution rate. AI-powered follow-ups led to 85% response rates and 40% more actionable feedback. Key themes surfaced in under five minutes from thousands of responses. The partnership enabled rapid progress in customer experience management.
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SutiSign helped Coeur Alaska meet external audit requirements. Their old PDF-based signature solution failed compliance checks. SutiSign provided a robust... e-signature platform. The implementation was fast and seamless. No IT support was needed. Coeur Alaska now stays compliant with audit standards.
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Surveypal helps customer service and experience teams turn contact center data into actionable insights. The platform combines unstructured data from... service tickets with structured metrics to give a full view of customer interactions. One customer said Surveypal provides great insights at a glance and allows deeper analysis than before. Surveypal enables leaders to make data-driven decisions and understand both surveyed and silent customers. The tool helps break down silos and supports collaboration across departments.
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This case study is about tracking customer satisfaction at Ideal Heating. Surveylab used online surveys to gather feedback. The goal... was to improve customer satisfaction. The study helped Ideal Heating understand customer needs better.
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Feedbackly helped Stockmann measure customer emotions using the Emotional Value Index (EVI®). Stockmann faced challenges with traditional KPIs and needed... deeper insight into customer behavior. With Feedbackly, they now track emotions at every stage of the customer journey, both online and in-store. This led to higher web store conversion rates and better delivery experiences. Employees are more engaged, and Stockmann can quickly identify what drives customer actions.
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Dick's Sporting Goods used Medallia to improve its ecommerce experience. The company captured digital customer insights to understand shopper sentiment... and behavior. By integrating Medallia with Adobe Analytics, Dick's identified and removed bottlenecks in the online journey. This led to a 50 basis point drop in bounce rates and a 25% to 46% increase in exercise equipment conversions. Medallia helped Dick's act on customer feedback and boost online sales.
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Dick's Sporting Goods used Medallia to improve its ecommerce experience. The company captured digital customer insights to understand shopper sentiment... and behavior. By integrating Medallia with Adobe Analytics, Dick's identified and removed bottlenecks in the online journey. This led to a 50 basis point drop in bounce rates and a 25% to 46% increase in exercise equipment conversions. Medallia helped Dick's act on customer feedback and boost online sales.
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Dick's Sporting Goods used Medallia to improve its ecommerce experience. The company captured digital customer insights to understand shopper sentiment... and behavior. By integrating Medallia with Adobe Analytics, Dick's identified and removed bottlenecks in the online journey. This led to a 50 basis point drop in bounce rates and a 25% to 46% increase in exercise equipment conversions. Medallia helped Dick's act on customer feedback and boost online sales.
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Userlytics helped Duluth Trading Company scale UX research during a major website redesign. With only one internal UX researcher, Duluth... used Userlytics’ consulting team to run unmoderated usability studies on product filter layouts. The research validated key design questions and aligned stakeholders with real user insights. Duluth gained actionable data, improved decision-making, and established a scalable research process without adding headcount.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured... compliance with brand standards and collected real-time feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured... compliance with brand standards and collected real-time feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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Enghouse IVR helped a national pharmacy chain improve customer experience for over 170,000 monthly customers. The chain used an automated... phone survey to collect feedback after prescription order calls. IVR data, combined with CRM insights and Qualtrics, gave a full view of customer satisfaction. This let the pharmacy make better decisions and improve service. The focus was on repeat business and strong branding.
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Fleetcor needed a better way to collect feedback to stay ahead in the B2B fuel card market. They chose Survio... for its easy-to-use, multilingual survey platform. Survio helped Fleetcor gather insights from clients in 11 EU countries and 6 languages. The platform's reliability and adaptability made it simple to run surveys and improve services. Fleetcor credits Survio with supporting their data-driven decisions and international growth.
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PerformYard helped Westfield Capital Management automate its performance management process. The HR team replaced outdated Word-based reviews with a seamless... digital workflow. They introduced year-round 360 feedback and custom review cycles. Managers now access all review data in one place, reducing lost files and confusion. Employees receive more timely feedback and have clearer growth paths. The new system increased organization and enthusiasm for performance reviews.
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LendingTree used Thematic to analyze over 20,000 customer comments every 90 days. Their previous CX platform failed to deliver useful... text analysis, so they switched to Thematic for better accuracy and ease of use. Thematic helped them uncover a key issue: leads were receiving calls outside normal hours, which hurt NPS scores. By quantifying the loan value affected, LendingTree turned this insight into a revenue opportunity. Thematic saved hundreds of hours and improved lender engagement.
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Lyssna helped Vestd improve its annual notification process. Vestd used Lyssna for customer surveys and prototype testing. The team gathered... feedback that shaped a new design for a regulatory process. After using Lyssna, Vestd saw a 31% increase in customers completing the process. Users spent more time reviewing information, leading to better compliance. Lyssna made it easy for Vestd to collect feedback and improve customer satisfaction.
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inQuba Journey Orchestration with WhatsApp helped a multi-national investment and insurance company boost client engagement and portal registration. The company used... personalized WhatsApp dialogues and nudges to guide clients through onboarding. Verified WhatsApp messages increased trust and response rates. The solution achieved message read rates as high as 90% and engagement rates above 40%. This approach improved customer engagement and drove higher conversion.
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Gravity Forms helped Mortgage Capital Trading (MCT) build a webinar registration system on their WordPress site. The solution used Zapier... to connect Gravity Forms with GoToWebinar, Salesforce, MailChimp, and Google Sheets. MCT could register users for multiple webinars, automate invites, and sync data across platforms. The workflow managed both known contacts and new leads, streamlining webinar sign-ups and CRM updates. This integration improved efficiency in managing webinar registrations and participant data.
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Betterworks helped Arcesium move from siloed KPI tracking to transparent, firm-wide OKRs. The company achieved 97–98% completion rates for annual... and mid-year reviews. Public OKRs increased transparency and alignment across business units. Upward-feedback scores for managers improved after targeted training. Employees gained more autonomy to set and track goals, supporting a culture of ownership and accountability.
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SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable... employee feedback. SurveyMonkey enabled YES to collect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
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SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable... employee feedback. SurveyMonkey enabled YES to collect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
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SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable... employee feedback. SurveyMonkey enabled YES to collect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
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AskNicely helped McGrath Estate Agents get real-time insights into customer sentiment. Before, feedback came too late and teams struggled to... spot issues. With AskNicely and PropertyMe, McGrath automated feedback collection using NPS and CSAT surveys. This led to more positive reviews, better team recognition, and time saved. The integration let them fix problems faster and build stronger customer relationships.
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Survicate and HubSpot integration helped Wahi, a Toronto-based prop-tech company, save over 10 hours weekly by automating customer feedback collection. Before Survicate, Wahi's... admin team spent too much time on manual follow-ups with partner realtors. With Survicate surveys embedded in HubSpot workflows, feedback responses now update contact fields and trigger automated actions. Wahi streamlined operations, improved efficiency, and created better customer experiences. The solution filled 21 contact fields and powered 11 automated workflows.
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Strapi used Canny to improve community feedback and double their user interactions. Before Canny, Strapi struggled to manage feedback and... lacked context for feature requests. With Canny, the team gained a public roadmap, better integrations, and a simple interface. Product managers, sales, and support teams all use Canny daily. Strapi saw a 100% increase in comments and higher customer satisfaction. The discovery process became faster and more cost-effective.
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Brain Technologies used Luciq to fix slow bug resolution and improve app quality. Before Luciq, they tracked bugs by hand,... which caused delays and missed issues. Luciq let them spot, assign, and fix bugs faster with tools that work with JIRA and Slack. Teams could see ticket updates in real time and talk about issues right in Slack. Luciq’s logs and event tracking helped engineers debug quickly. Now, Brain Technologies solves problems faster and keeps users happy.
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Clay used Upvoty to collect user feedback and build a strong community. They focused on growth marketers in outbound sales... teams to improve product-market fit. Clay created a Slack channel and used Upvoty’s feedback portal to connect users and gather ideas. They switched to usage-based pricing with flexible credits, making customers happier. By adding AI features like Claygent, they helped teams save time and personalize outreach. These changes helped Clay grow to a $500M SaaS company.
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UserVoice helped Buffer scale customer feedback and prioritize product features. Buffer used UserVoice to collect and validate user requests, leading... to better product decisions. The platform enabled Buffer to collaborate with customers, saving engineering time and reducing wasted effort. Buffer used customer insights to add video support for Twitter, directly addressing user needs. UserVoice became a key part of Buffer's product development and customer engagement process.
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Research Hub helped Zendesk save over 2. 5 hours per project by combining five tools into one. The platform now...manages 25,000 research participants for Zendesk. A small ReOps team of two supports more than 200 researchers, product managers, and designers. Zendesk used Research Hub to make customer recruiting self-serve and reduce manual work. The solution removed bottlenecks and improved flexibility for urgent projects.
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Recollective helped Royal Bank of Canada gather feedback from clients and advisors. The platform enabled RBC to map the customer... journey and co-create solutions for a key business line. RBC reduced delivery time for a final solution by 75% and cut costs. The team met their fiscal year budget deadline and avoided long delays. Advisors and clients both valued the chance to collaborate directly.
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XEBO. ai replaced Medallia for Alinma Bank in under three months. The migration covered 10 channels, including branches, contact centre,...and mobile app. XEBO.ai preserved three years of historical data with zero downtime. Alinma Bank saw a 70% increase in customer engagement. The team now fully owns their always-on voice of customer program.
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Aktif Bank used Pisano to improve customer experience management. The bank doubled its Net Promoter Score (NPS) after using Pisano.... Pisano helped Aktif Bank streamline feedback collection and reporting. The solution made it easier for the bank to manage customer feedback. This led to better insights and faster action on customer needs. Aktif Bank saw a clear improvement in customer satisfaction.
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ABN AMRO used Sendsteps Audience Response System to improve communication between its Finance and Risk Management & Strategy teams. Employees answered questions... about each other's departments using their phones. The results highlighted differences and issues without singling out individuals. This led to open discussion and a positive group atmosphere. The tool helped create a safe space for honest feedback.
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Methodify helped Royal Bank Canada speed up creative testing from 4 weeks to 48 hours. The RBC marketing team needed... a faster way to update branch messaging and reduce subjective input. Using Sago’s automated research engine, they automated creative testing and let real customers pick the best themes. This agile approach made decisions quick and fact-based, removing delays and guesswork.
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Cvent Supplier Network ads helped VEA Newport Beach win high-value group business after an $85M transformation. The hotel used Suggested... and Diamond Plus ads to boost visibility and attract new planners in a crowded market. In 2025, VEA received 906 RFPs, with 39% of Suggested Ads and 23% of Diamond Plus RFPs coming from new planners. The team maintained a 98.8% response rate and a 10.5-hour average response time. Repeat bookings and referrals followed, cementing VEA’s reputation as a trusted resort for group events.
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SurveyGoo moved Drumpellier Golf Club's paper survey online. They reviewed and adapted the questionnaire for their survey platform. Members completed... the survey online. The club received clear data tables and summary charts. Insights showed member satisfaction and areas to improve the membership experience.
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Callexa Feedback helped ATMANTAN Wellness Resort move from paper-based NPS surveys to a digital system. The resort now surveys up... to 1,000 guests monthly and gets real-time feedback. Automated reminders and a clear dashboard make it easy to track guest satisfaction. Custom branding and filtering features fit ATMANTAN's needs. The team is very happy with the results and project management.
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NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
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WeBee Suite helped Ayada Maldives improve guest engagement. The hotel achieved a 5.0 rating on TripAdvisor. They boosted their ROI... by 80 times using WeBee. The solution focused on better customer experience. Ayada Maldives used WeBee to increase non-room revenue. The results show strong impact on hotel performance.
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Userbrain helped Starling Minds cut user testing time from 30 days to just 30 minutes. The team used to struggle... with slow, manual recruiting and skipped tests, leading to costly design fixes. With Userbrain, they now run remote, unmoderated tests and get real user feedback in hours. This change let them iterate faster, improve user engagement, and move a team member from admin work to full-time design. Userbrain made user testing easy and central to their design process.
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BlockSurvey helps Biohacking India keep patient data private with end-to-end encryption. Founder Yohan Tengra uses BlockSurvey to automate patient intake... across four questionnaires. The platform connects with n8n and Airtable to match blood reports and organize clinical data. Biohacking India serves 10–15 functional medicine clients per month. The solution ensures only the consultant can access sensitive health data, building patient trust.
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Pointerpro helped Medisolv create custom, modern assessments fast. Erin Heilman, director of marketing, found the platform easy to use and... simple to customize. Medisolv used Pointerpro to deliver personalized feedback reports. The tool improved their assessment process and branding.
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Remesh helped a health services company improve its ad messaging. The company's communication team wanted to connect better with consumers.... They used Remesh to refine their messaging. This helped them reach their customers more effectively. The case study shows how Remesh supports market research and communication goals.
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1000minds created an online tool using the PAPRIKA method to measure Health-Related Quality of Life (HRQoL) for the New Zealand health sector. The tool surveyed... over 5000 people and generated value sets for EQ-5D-5L and SF-6D systems. It helped policy-makers make better decisions about health technology prioritization and provider performance. The tool reduced costs and improved validity and reliability compared to other methods.
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Allianz used SmartSurvey to automate real-time feedback collection. They scaled from 100 survey responses a month to over 250,000 a... year. Feedback now reaches frontline teams within an hour, enabling quick customer callbacks. Insights from surveys drive changes in digital journeys and staff recognition. The program covers multiple channels, including email, SMS, QR codes, and video.
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Interpolis used Mopinion to collect targeted customer feedback. Before Mopinion, they had to calculate Net Promoter Score manually in Excel.... With Mopinion, all calculations are automated. This made the process easier and improved company results. Interpolis gained better customer insights and increased satisfaction.
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Davies investigated a claim for repair costs after a cast iron lamp column was damaged. The initial claim was £42,751.51,... but Davies found discrepancies in the contractor’s costs and incomplete documentation. Their team discovered that a cheaper steel lamp column was used instead of a new cast iron one. After persistent questioning and review, the third-party contractor withdrew the claim. This resulted in a 100% saving for Davies’ client.
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Zurich Austria used quantilope's Insights Automation Platform to improve their research process. They needed faster, advanced insights into customer security... and trust needs. By switching to quantilope, Zurich Austria now runs research projects more quickly and easily. The company saves €70,000 each year on advanced analyses. This helped Zurich Austria better understand its target group while reducing costs.
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FDOT and GDOT used Opiniator to replace paper comment cards with real-time digital feedback at highway rest areas. This change cut... complaint resolution times from weeks to seconds. Maintenance crews now get instant alerts about issues, improving response and accountability. The system increased visitor participation and allowed managers to track contractor performance with data. Both states shifted to demand-based maintenance, improving hygiene and visitor satisfaction.
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Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps maritime... workers by asking questions about mental and physical health, work culture, and support. Workers get instant, tailored advice after completing the survey. Management receives summary reports to understand feedback and improve working conditions. The solution aims to make life safer and better for seafarers.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Melton City Council used Civica’s Authority Community Portal to handle a surge in community requests. The council faced a doubling... population and rising service demands. They aimed to improve customer request times and cut council costs. The business transformation team focused on better workflows and customer experience. Civica’s solution helped manage 270,000 enquiries and 92,000 rates notices each year.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member... view. This let Elevance Health spot at-risk Medicare members quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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FORM OpX helped a top U. S. senior living provider improve compliance and care in over 325 communities. The provider...replaced manual audits with mobile forms, boosting real-time visibility and tracking for 24 compliance categories. Teams now spot trends, launch improvement plans, and adapt quickly to changing regulations, including COVID-19 protocols. The solution reduced travel costs and enabled remote audits, delivering full ROI from travel savings alone. Staff feel empowered, and residents benefit from safer, higher-quality care.
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Marketing Systems Group used data fusion and advanced analytics to help a food delivery client understand their customers. The client wanted... to identify profitable and loyal customers and expand into new markets. MSG combined internal customer data with external geodemographic and behavioral data. They mapped customer locations and used classification and regression to find key predictors of satisfaction. Spatial and cluster analysis helped locate new markets with similar customer profiles.
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Voxpopme helped a global food and beverage giant cut research costs by 75%, saving $4,500 per project. The company reduced... research turnaround time by 70% and achieved 60x faster analysis of qualitative feedback. Teams moved from slow, siloed research to a unified, agile insights platform. Voxpopme enabled self-sufficiency, compliance, and global collaboration in research operations.
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Digsite helped Dannon refresh its Fruit on the Bottom brand after years of media silence. Dannon needed a fast, cost-effective... way to connect with consumers. Traditional focus groups and surveys gave only limited feedback. Digsite enabled ongoing conversations and deeper insights. This approach supported new innovation for the classic brand.
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SurveySparrow helped Tarkett automate survey distribution and reminders, saving days of manual work each week. The platform enabled real-time feedback... workflows, letting the team respond quickly to passive and detractor customers. Tarkett centralized survey tracking and NPS monitoring, making customer feedback management easier. With SurveySparrow, Tarkett improved follow-up speed and overall customer experience. The team now plans to use AI-powered insights for deeper analysis.
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SurveySparrow helped Tarkett automate survey distribution and reminders, saving days of manual work each week. The platform enabled real-time feedback... workflows, letting the team respond quickly to passive and detractor customers. Tarkett centralized survey tracking and NPS monitoring, making customer feedback management easier. With SurveySparrow, Tarkett improved follow-up speed and overall customer experience. The team now plans to use AI-powered insights for deeper analysis.
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SurveySparrow helped Tarkett automate survey distribution and reminders, saving days of manual work each week. The platform enabled real-time feedback... workflows, letting the team respond quickly to passive and detractor customers. Tarkett centralized survey tracking and NPS monitoring, making customer feedback management easier. With SurveySparrow, Tarkett improved follow-up speed and overall customer experience. The team now plans to use AI-powered insights for deeper analysis.
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ATA Gears used ZEF to collect and analyze customer and employee feedback. They increased employee survey responses by 39%. Their... NPS grew from 57 to 65 over three years. ZEF made it easy to build surveys and compare results across teams and markets. ATA Gears now uses feedback data to guide decisions and improve both customer and employee experience.
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Mycronic used CustomerGauge to boost its Net Promoter Score across three divisions. The company linked customer feedback to revenue, helping... teams focus on the most important improvements. Satisfied customers now buy more products, supporting Mycronic’s partnership model. The program tracks how detractors become promoters, showing real relationship gains. Mycronic shifted from product-driven to customer-driven decisions, using data to guide every step.
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Royal Building Products wanted to connect better with end-users but had little direct contact. They used a dealer database to... learn from retailers and identify strengths and areas for improvement. Next, they implemented Sibyl Surveys to follow up with customers directly for the first time. This helped them gauge satisfaction and improve sales and marketing. They now use customer feedback to guide product development and strategy.
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Animal used PickFu to test new creative images for its Amazon listings. Mindful Goods redesigned all product visuals and validated... each version with PickFu's consumer panel. After relaunching, Animal saw a 719% increase in sales in six weeks. Conversion rates rose by 11% and page views grew by 707%. The improvements came from better images, not from ads or price changes.
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Givaudan Active Beauty used Attest to understand cultural differences in global markets. They found that Chinese consumers buy more organic... and natural products than expected. This insight helped their customers launch the right products for each region. Attest's platform gave Givaudan fast, reliable data to support sales and product strategy. The research empowered sales teams and made Givaudan a preferred partner for brands worldwide.
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weseethrough helped a large global FMCG company study meal preparation in 20 countries. 75 people recorded 300 meals using Google... Glass, capturing 200 hours of first-person video. The research revealed gaps between claimed and actual cooking behaviors. Findings led to ideas for new product innovation, packaging, and digital marketing strategies. The company gained insights to improve product communication and adapt offerings for different regions.
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Voxco Multi-Mode helped Stratégir solve data fragmentation and outdated survey tools. The platform unified data from face-to-face, phone, and online... surveys into one database. Stratégir improved productivity and efficiency in market research. The software enabled seamless integration with their 3D virtual shopping technology. Stratégir now reaches more respondents and delivers faster insights to clients.
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TribalVision used WEVO to improve their digital experience. The team shared that WEVO helped them get better digital results. They... said WEVO made their digital work easier in every way. TribalVision found value in WEVO’s user feedback tools. Their digital strategy improved with WEVO’s help.
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Mindswarms used its mobile video survey platform to study how Millennial women in the US relate to home cleaning and cleaning brands. The research focused... on emotional triggers, using mother-daughter dynamics to uncover deep insights. Mobile video surveys enabled candid, personal responses, revealing cleaning habits and emotional connections. The study design leveraged ethnography best practices for richer, more authentic market research results.
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Uber used Chattermill to improve its global Net Promoter Score (NPS) program. Uber wanted to understand what drives NPS in... every region. Chattermill unified Uber’s customer experience data and used AI to find insights. Uber’s Rider Strategy and Operations teams now get detailed, actionable feedback. This helps Uber make better decisions and improve rider experiences worldwide.
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Lumoa helped PostNord, a leading Nordic logistics company, analyze over 46,000 pieces of customer feedback. PostNord used Lumoa’s AI-powered analytics... to spot issues and improve customer experience. The platform enabled the company to act on feedback, share insights across teams, and develop new services like a transparent home delivery model. With Lumoa, PostNord reduced manual work and made customer satisfaction a shared responsibility throughout the organization.
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FastPark used Listen360 to boost their online outreach. The tool helped improve their Seller Ratings. This was part of a... larger strategy to reach more people online. The president of FastPark said Listen360 made a clear impact. The company saw benefits in their customer experience efforts.
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Howazit helped Domino's Pizza Israel cut complaint calls by 50%. The company used an interactive chatbot to measure customer satisfaction... after every delivery. Customers got a coupon for positive feedback and automatic follow-up for complaints. 53% more customers returned after a bad experience. Coupon redemption rose by 19%. Customer retention reached 75%.
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Ovation helped Dave's Hot Chicken boost online review volume by 87%. The restaurant chain used Ovation's SMS feedback tool to... connect with guests in real time. They achieved a 41% guest recovery rate and collected over a million surveys. Their average online rating rose from 4.6 to 4.7 across 420+ locations. This improved reputation led to more returning customers and higher sales.
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ServiceGuru helped Someburros, a fast-casual Mexican restaurant chain, collect 51,278 customer reviews across 8 locations in 8 months. The platform enabled... 31,278 survey questions to be answered and gathered over 1,600 new email addresses for marketing. Someburros saw a 55% increase in Google reviews and a 5% higher Google rating. ServiceGuru made it easy to recognize employees and improve customer service.
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Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.
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Forsta helped a Fortune 500 auto manufacturer connect sales and service feedback for a full view of the customer journey. By using mobile... numbers to track customers, they achieved over 95% accuracy in linking data. The analysis showed that fixing vehicles right the first time and high service scores drove loyalty and revenue. CX improvements created a $53.7M revenue opportunity. Customers with perfect service experiences had a 97% repurchase likelihood.
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IdSurvey helped Dekra Italia optimize call center processing time and speed. The survey software made it easy to manage operations... and access real-time data. Dekra Italia used IdSurvey's reporting and dashboard tools to study survey data more accurately. The platform's intuitive design required no programming skills. Fast support enabled quick implementation of new requests.
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HomeSwapper used SightMill to track customer satisfaction with Net Promoter Score surveys. Over 5,000 surveys are sent monthly, achieving a... 7% response rate, much higher than previous feedback methods. The NPS benchmark is 10.4, helping HomeSwapper measure the impact of service improvements. Feedback from users guides two improvement streams: user engagement and new features. SightMill NPS transformed how HomeSwapper approaches product development and customer satisfaction.
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Prodsight helped Brand24 analyze 100% of their Intercom support tickets. The product team used Prodsight to spot and prioritize customer... issues quickly. They connected Intercom to Prodsight and saw results in 24 hours. Weekly email alerts kept the team updated on trending topics. Brand24 now uses customer feedback to guide their product roadmap. The team reduced incoming support inquiries by addressing key issues.
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Iterate helped Match Group improve how they listen to customers. Match Group used Iterate's customer insights management platform to collect... and analyze feedback. This let them learn what users want and act on it quickly. The platform made it easier for Match Group to create happier customers. The case shows how customer feedback tools can drive better user experiences.
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