Customer Feedback Management Success Stories: How Companies in 2026 Industries Drive Results

Sogolytics helped Sims Ltd address survey fatigue among over 4,000 employees. The platform enabled better employee engagement and feedback collection.... Sims Ltd used Sogolytics to streamline survey processes. This improved participation and data quality. The solution supported large-scale employee experience management.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Forsta Plus, Forsta Go, and Forsta Visualizations helped KS&R, a market research firm, keep their custom research approach while saving time. KS&R needed more... than standard survey tools. Forsta's advanced survey design and AI features let them build flexible, real-world decision-making surveys. The team used customized question types and saved many hours on manual scripting. Forsta Visualizations made reporting faster and more dynamic, letting KS&R deliver insights to clients in real time.
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Dscout helped Steady recruit a diverse group of participants for a longitudinal study. The goal was to build better user... personas and understand financial behaviors. Dscout Recruit made it easy to find people from different backgrounds and locations. The study explored users’ financial goals, money management, and feelings about money. Steady used the insights to set product priorities and guide feature decisions.
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Lookback helps Jaime Kornick's team speed up research insights to action. They use Lookback to bring research data into Figma,... making it easy to share findings fast. Live research sessions build shared understanding. One-click transcripts from Lookback let the team add user quotes directly to Figma boards. This approach helps the team make design decisions quickly and keeps user needs at the center of their work.
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SutiSign helped Coeur Alaska meet external audit requirements. Their old PDF-based signature solution was not enough for compliance. SutiSign provided... a robust system. The implementation was fast and seamless. No IT support was needed.
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Survicate helps Domain measure customer satisfaction with CSAT surveys. The product team uses CSAT questions to track user satisfaction over... time. They also use open-ended questions to find and prioritize product improvements. This feedback helps Domain improve their product based on real user needs.
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Surveypal helps customer service and experience teams turn contact center data into actionable insights. The platform combines unstructured data from... service tickets with structured metrics to give a full view of customer interactions. One customer said Surveypal provides great insights at a glance and allows deeper analysis than before. Surveypal enables leaders to make data-driven decisions and understand both surveyed and silent customers. The tool helps break down silos and supports collaboration across departments.
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Skorch Outdoors used SightMill to get real-time feedback from their customers. They collected feedback through their website and after live... training events. The CEO said SightMill made it easy to gather this feedback. This helped them understand what their customers thought. They could use this information to improve their service.
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FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes... to the cloud, optimizing functions like employee self-services and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.
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SATISFYD Reviews helped King Ranch Ag & Turf grow their Google reviews from 27 to over 300 in just 90 days. Before, they had... few reviews and no system to ask customers for feedback. SATISFYD made it easy for staff to request reviews and automated the process. Store managers got instant alerts and onboarding was fast. In the first month, they received 40+ new reviews. After 90 days, reviews increased more than 10 times. Staff engagement and automation drove these results before any influencer marketing.
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ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way... to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad concept. This helped them launch a multimillion dollar commercial with confidence.
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ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way... to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad concept. This helped them launch a multimillion dollar commercial with confidence.
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ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way... to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad concept. This helped them launch a multimillion dollar commercial with confidence.
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Nicereply helped AirTreks get fast, actionable customer feedback. Before, AirTreks only used NPS surveys and got slow, limited data. With... Nicereply, they now measure NPS, CSAT, and CES at key points in the customer journey. Feedback is shared instantly with the whole team through Slack and discussed in meetings. The Front/Nicereply integration lets agents collect feedback with every email. AirTreks uses this data to improve service and build strong customer relationships.
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1000minds created an online tool to measure health-related quality of life (HRQoL) for the New Zealand health sector. The tool uses... the PAPRIKA method to gather people's preferences about pain, disability, and depression. Over 5000 people in New Zealand used the tool to create value sets for EQ-5D-5L and SF-6D systems. The tool helps policy-makers decide which pharmaceuticals to fund and assess health care providers. It is user-friendly, reliable, and reduces costs compared to other methods.
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Instabug helped Brain Technologies fix slow bug tracking and improve app quality. Before Instabug, the team used manual processes that... caused delays and missed issues. Instabug let them find and fix bugs faster, assign tickets, and work better as a team. Integrations with Jira and Slack made tracking and communication easy. As a result, Brain Technologies sped up issue resolution and improved user satisfaction.
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Qeryz lets you identify who answers your surveys. Michael, a paying user, uses Qeryz to show different surveys to visitors... and existing users. He targets discounts only to new users, avoiding losses from existing customers. This helps him control offers and get better insights from his user base. Qeryz makes it easy to segment and target users for more effective feedback and marketing.
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Customer Thermometer helped Allen Associates improve client and candidate feedback. The recruitment agency used the tool to get real-time insights... by embedding feedback buttons in emails. This made it easy to track satisfaction at key points in the hiring process. The data became a key part of company KPIs and board reviews. Allen Associates saw better retention and used positive feedback to grow business and build trust.
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Zenloop helps Caseable improve product quality and customer experience. Caseable uses zenloop's NPS solution at three website touchpoints. They collect... 140,538 feedback responses from over 750,000 customers. NPS increased by 40 points after using zenloop. The company uses feedback to drive process and product improvements across the USA, UK, France, and Germany.
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Chattermill helped Footasylum analyze customer feedback at scale. The company unified NPS, CSAT, and Trustpilot data to find key trends... and issues. Footasylum used Chattermill dashboards to share insights across teams and improve decision-making. They updated their returns policy based on insights and monitored competitors. As a result, Footasylum achieved a 4.4 Trustpilot score, an NPS over 80, and grew revenue by 7% year-on-year to £320M.
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Zonka Feedback helped Damas improve customer experience in 163 stores. Damas wanted better insight into customer interactions after purchases. They... used Net Promoter Score surveys to measure satisfaction. This gave Damas clear feedback from shoppers. The company could now track and improve customer experience in every store.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured... compliance with brand standards and collected real-time feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured... compliance with brand standards and collected real-time feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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A national pharmacy chain wanted to improve service for over 170,000 customers each month. They started an automated phone survey... program using IVR to collect feedback from customers after they contacted the Customer Care Center. The IVR asked about the service agent and the overall experience. The feedback was analyzed with the Qualtrics Insight Platform and combined with CRM data. This helped the pharmacy chain see the full customer experience and make better decisions to improve service.
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Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction.... Decathlon has over 1,600 stores in 69 countries.
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Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction.... Decathlon has over 1,600 stores in 69 countries.
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Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction.... Decathlon has over 1,600 stores in 69 countries.
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Survio helped Möbelix cut time spent on employee satisfaction surveys by at least 50%. Möbelix switched from paper forms to... Survio's online survey platform. The HR team now creates, distributes, and analyzes surveys much faster. Automated reports save costs and let one person manage the whole process. Möbelix also customizes survey design and shares surveys on social media.
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Feedbackly helped Jumbo shopping mall use brand-aligned, upbeat music to improve customer experience. The study found that when music matched... the mall's brand, customer experience ratings were higher. 41.3% of shoppers spent more than planned when listening to the new playlist. The playlist featured energetic pop music from Finnish and international artists. The results showed that music selection can increase spending and satisfaction, especially among women under 39 and families.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%.... Vertex AI helped reduce LLM building costs by 85% and improved performance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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CustomerGauge's eNPS tool helps Verafin collect anonymous employee feedback. The tool lets them segment feedback into categories. This helps Verafin... spot major issues that many employees want changed. The solution supports better employee engagement and retention. Verafin uses CustomerGauge to improve their workplace experience.
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Simplesat helps Proper Sky, a Philadelphia IT company, collect and act on customer feedback. The tool makes it easy to... track satisfaction and spot trends over time. Proper Sky finds Simplesat simple to use, with reliable features like contact syncing. The feedback is actionable, helping them improve client relationships. The CEO recommends Simplesat to other managed service providers.
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5centsCDN faced challenges with slow feedback processing, which delayed issue resolution and innovation. They integrated Userback to improve their feedback... management. This change led to a 5x acceleration in feedback processing and a 35% increase in customer satisfaction. The integration allowed for quicker adjustments, enhanced user experiences, and improved efficiency.
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Work 365 helped Infinity Group save £1M each year. The company cut manual billing by 75% and improved turnaround times... by 60%. Infinity Group unified finance, sales, marketing, and support with Work 365, Dynamics 365, and Azure. They removed manual processes and disconnected tools. The business grew without adding more staff. Operations became more efficient and futureproofed for growth.
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SurveyGoo helped Reed Professional Services with a B2B market research project. Reed needed insights from procurement and project managers in... both public and private sectors. SurveyGoo adapted and hosted the survey, using multiple panels to reach specialist job functions. The project collected 200 responses from organizations with more than 250 employees. The results gave Reed important insights and helped raise their profile in digital outsourcing and enterprise solutions.
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AddSearch helped Soka University of America improve their website search. Soka needed to combine information from many domains for a... better visitor experience. The AddSearch team worked closely with Soka’s web team to design a search UI that matched the university’s look. Soka’s team can now adjust search settings without developers. AddSearch pulls content from different sites and lets Soka use features like Promotions and Pinned Results. Visitors now find information faster with search suggestions and easy-to-use tabs.
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BlockSurvey helped Next Leader Up Academy improve their branding and reporting. The academy needed to keep brand consistency and create... detailed reports for clients. BlockSurvey's white label surveys let them add logos and branding. The platform also gave them strong reporting tools for custom data visualizations. As a result, the academy boosted client engagement and became a leader in educational consulting.
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Explorance Blue helped Arizona State University improve course evaluations and student feedback. ASU needed a flexible, automated platform for its... large, complex structure. Blue integrated with ASU's data sources to deliver detailed, role-based reports. The platform automated survey distribution, making the process more efficient for students and faculty. ASU chose Explorance for its adaptability and strong support for higher education institutions.
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Alchemer helped the Professional Development and Research Institute on Blindness (PDRIB) create accessible surveys for visually impaired users. The platform's built-in... accessibility features allowed both researchers and respondents to interact easily. PDRIB saw an 80% reduction in time spent programming surveys. Survey completion rates increased, and data quality improved. Flexible reporting saved many hours of analysis and made insights easier to act on.
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SimpleSurvey helped Justina, an educator, modernize her marketing research class. Before, students collected survey data by hand, which took a... lot of time and led to mistakes. With SimpleSurvey, students learned to create surveys, use skip logic, and analyze data in real time. The platform's easy interface and color-coded reports made learning simple. Fast support from SimpleSurvey kept classes running smoothly.
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MasterControl helped Wellington Foods, a contract manufacturer of dietary supplements, replace error-prone paper systems. The company faced slow time to... market and compliance challenges as demand grew. MasterControl's digital quality management system improved process control and eliminated manual errors. This led to better compliance and made it easier for Wellington Foods to scale operations.
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Voxpopme’s platform helped a global beverage company get insights to decision-makers faster. The insights team struggled to reach executives with... key findings due to information overload and fragmented communication. Using Voxpopme’s AI-powered reporting, showreels, and a centralized repository, the team highlighted urgent trends and made insights more engaging. The company saw a 10X speed increase in video survey analysis, completed over 300 projects, and achieved a 97% efficiency gain in market research. Decision-makers became more engaged and made faster, better-informed choices.
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UserTesting helped Costa Coffee improve their Click & Collect app. The team used UserTesting to reach younger audiences fast. They... tested Figma prototypes and got feedback in under an hour. Costa saw a 1,500% increase in Click & Collect transactions over three years. App visits rose 12% after the Costa Club relaunch. 80,000 new football fans joined Costa Club through gamified app experiences.
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GoSpotCheck by FORM helped North Florida Sales improve sales execution. Before, they relied on manual inspections and the honor system,... which took hours. With GoSpotCheck, over 35 salespeople now track and verify retail tasks across 2,500 accounts. The app makes reporting fast and easy. Accountability increased, and execution levels improved. Salespeople use smartphones to record and verify completed tasks, making operations more efficient.
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Marketing Systems Group used data fusion and advanced analytics to help a client who delivers farm-fresh fruits and vegetables. The client wanted... to learn more about their customers and expand into new markets. MSG combined internal customer data with external geodemographic and behavioral data. They used mapping, classification, and cluster analysis to find key customer traits and identify new market opportunities. This approach gave the client better insights to grow their business.
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Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to... improve service. The company reduced customer renewal average handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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Alida's customer experience platform helped Sun Life U. S. save hundreds of thousands of dollars each year on marketing surveys....Sun Life used Alida to run two online communities, Broker and Employer Voices, to get fast feedback from clients and brokers. The company achieved 9 out of 10 satisfaction scores in these communities. Sun Life now gets rapid feedback within two weeks, helping them improve digital solutions and client support. Insights from Alida support Sun Life's digital transformation and product innovation.
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ClearlyRated's NPS survey platform helped Essential StaffCARE (ESC) measure client satisfaction and boost their online reputation. ESC achieved a 74... NPS in their first annual survey, far above the insurance industry benchmark. They collected 232 client ratings and 91 testimonials, strengthening their sales and marketing. The platform also helped ESC quickly address unhappy clients and recognize top team members. These results transformed ESC's client relationships and internal engagement.
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AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback,... manage cases, and automate review requests. Their NPS rose from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and cut case closure time by 73%. Google reviews increased by 63% with the review request feature. Cinch now uses feedback to improve both product and service provider performance.
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Clay used Upvoty to collect user feedback and build a strong community. They focused on growth marketers in outbound sales... teams to improve product-market fit. Clay created a Slack channel and used Upvoty’s feedback portal to connect users and gather ideas. They switched to usage-based pricing with flexible credits, making customers happier. By adding AI features like Claygent, they helped teams save time and personalize outreach. These changes helped Clay grow to a $500M SaaS company.
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UserVoice helped Buffer scale customer feedback and prioritize product features. Buffer used UserVoice to collect and validate user requests, leading... to better product decisions. The platform enabled Buffer to collaborate with customers, saving engineering time and reducing wasted effort. Buffer used customer insights to add video support for Twitter, directly addressing user needs. UserVoice became a key part of Buffer's product development and customer engagement process.
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Storyblok wanted to prove its product brings joy to users after relaunching its website and messaging. The company partnered with... IVP Research Labs and Sago's Strategy + Insight team. They used facial coding technology and qualitative interviews to measure user emotions. This approach helped Storyblok objectively show the joy users feel when using their CMS. The results supported Storyblok's new brand messaging.
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Research Hub helped Zendesk save over 2. 5 hours per project by combining five tools into one. The platform now...manages 25,000 research participants for Zendesk. A small ReOps team of two supports more than 200 researchers, product managers, and designers. Zendesk used Research Hub to make customer recruiting self-serve and reduce manual work. The solution removed bottlenecks and improved flexibility for urgent projects.
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Zoho Projects helped DISC, a search marketing firm, boost efficiency and save $2000 per year compared to Quickbase. The team now... organizes workflow and resource allocation in one place. Timecard exports make invoicing easier. Resource Utilization helps schedule client work and manage sales needs. Integration with other Zoho services adds more value for DISC.
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Mindswarms used its mobile video survey platform to study how Millennial women in the US relate to home cleaning and cleaning brands. The research focused... on emotional triggers, using mother-daughter dynamics to uncover deep insights. Mobile video surveys enabled candid, personal responses, revealing cleaning habits and emotional connections. The study design leveraged ethnography best practices for richer, more authentic market research results.
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Betterworks helped Crakmedia align teams and scale fast. Crakmedia used Betterworks for structured onboarding, SMART OKRs, and regular check-ins. They... integrated Betterworks with Slack and Jira for seamless performance management. Voluntary turnover dropped from 34% to 15% by 2023. Employee engagement scores rose from 7.4 to 8.2. Time to hire fell from 52 to 22 days, and time to full productivity dropped from 12 months to 3.
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Ascribe Coder by Voxco helped BIP Recherche cut coding time from 65 hours to just over 30 hours. The AI-powered text... analysis tool let human coders work faster without losing quality. BIP’s team overcame skepticism and saw a 54% reduction in coding hours. This let them deliver results to clients more quickly. The solution helped BIP stay competitive and keep their expertise at the center of every project.
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Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut... production costs, increase creative agility, and keep their brand consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.
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ProProfs helped Sustainable Electronics Recycling International (SERI) scale auditor training to over 1000 companies in 41 countries. SERI faced challenges... tracking trainee progress and quiz results manually, which was inefficient and error-prone. ProProfs automated quizzes, provided permanent transcripts, and delivered data-driven insights. This improved efficiency, accuracy, and allowed SERI to expand its global reach. SERI rated ProProfs support as a 10 for accessibility and helpfulness.
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ProProfs helped Sustainable Electronics Recycling International (SERI) scale auditor training to over 1000 companies in 41 countries. SERI faced challenges... tracking trainee progress and quiz results manually, which was inefficient and error-prone. ProProfs automated quizzes, provided permanent transcripts, and delivered data-driven insights. This improved efficiency, accuracy, and allowed SERI to expand its global reach. SERI rated ProProfs support as a 10 for accessibility and helpfulness.
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Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor feedback to guide changes after consolidating over... 1000 ERP systems. The team reduced page load times by 60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.
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Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor feedback to guide changes after consolidating over... 1000 ERP systems. The team reduced page load times by 60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.
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Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor feedback to guide changes after consolidating over... 1000 ERP systems. The team reduced page load times by 60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.
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inQuba Journey Orchestration with WhatsApp helped a multi-national investment and insurance company boost client engagement and portal registration. The company used... personalized WhatsApp dialogues and nudges to guide clients through onboarding. Verified WhatsApp messages increased trust and response rates. The solution achieved message read rates as high as 90% and engagement rates above 40%. This approach improved customer engagement and drove higher conversion.
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Thematic helps LendingTree analyze over 20,000 customer comments in 90 days. LendingTree uses Thematic's AI-powered feedback analytics to identify NPS... drivers and pain points. The platform automates data preparation, saving hundreds of hours for the insights team. Product and CX teams use Thematic dashboards to design solutions for specific customer needs. Thematic enables LendingTree to shift from product-led to customer-led decisions and quickly address customer issues.
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NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed... to clean up their WFM system and use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.
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Delighted eNPS helps ChowNow improve employee experience. ChowNow uses Delighted to send quarterly eNPS surveys by email. The HR team... tracks feedback trends and acts on employee input. They follow up with both promoters and detractors to address concerns. This process helps ChowNow keep employees engaged and improve workplace culture.
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Via 313 Pizzeria faced challenges with limited visibility and lost guests using their existing feedback tools. They implemented Ovation to... improve guest recovery and operational insights. As a result, their Google rating improved from 4.1 to 4.7, and they enhanced their operational efficiency by adjusting labor schedules based on data insights. This led to better guest experiences and increased sales.
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Someburros is a fast casual Mexican restaurant with 8 locations. They wanted to measure customer service and gather feedback from... all their stores. ServiceGuru helped them collect more guest feedback and encouraged customers to share their experiences online. They collected 51,278 reviews and 31,278 survey answers. They gained over 1,600 new email addresses for marketing. Their Google rating went up by 5% and reviews posted to Google increased by 55%.
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Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted customer data entered online to update their... OPENRevenues system directly. They also aimed to let customers access bills and account information online. After launching the new system, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
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Opiniator helped the Departments of Transportation in Florida and Georgia improve rest area feedback. Before, they used paper comment cards,... which delayed issue resolution by weeks. With Opiniator, visitors gave instant feedback using their phones. This let maintenance contractors fix problems right away. The time to contact visitors dropped from over a month to just a few days. Contractor accountability and performance tracking also improved.
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Handelsbanken used Questback to improve customer feedback collection. Before, they relied on yearly surveys from an external company. These surveys... showed high satisfaction but lacked detailed insights. With Questback, Handelsbanken now gets real-time feedback from customers. Managers and employees can see how they perform and make improvements. The new system gives better insight into sales team performance and customer relationships.
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Mopinion helps Luminor Group improve its Bridge digital banking platform for corporate clients. The product team uses real-time user feedback... and NPS surveys to find areas for improvement and manage communications during feature releases. Feedback is shared with departments to guide product growth and support. This approach ensures a smooth experience for thousands of corporate banking users. Luminor values actionable insights to enhance customer satisfaction and loyalty.
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AEC used IdSurvey software for the Active Logan Participation Study, commissioned by Logan City Council. The project needed advanced scripting,... so AEC worked with the IdWeb team for custom survey development. They used telephone, face-to-face, and online modules to reach a diverse population. The research helped the council understand sport and activity participation in Logan. The study won the Parks & Leisure Australia (QLD) Award of Excellence for research.
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SurveyGold helps BEING At Full Potential deliver a human potential assessment tool. The company needed a way to measure performance... and gather data for business leaders. SurveyGold made it easy to distribute surveys and analyze results. The tool is user-friendly, flexible, and cost effective. BEING At Full Potential is very satisfied with the solution and its customer support.
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Riddle quiz maker helped 20 Minuten boost reader engagement and ad revenue. By adding interactive quizzes to articles, 20 Minuten... saw users spend more time on page and complete more quizzes. The animal idioms quiz had an 80% start rate and 72% completion rate, with users staying nearly four minutes. Ad placements inside quizzes delivered CPMs 20% higher than other placements. Editors found the platform easy to use and creative. Riddle quizzes turned passive readers into active participants and increased monetization.
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Riddle quiz maker helped 20 Minuten boost reader engagement and ad revenue. By adding interactive quizzes to articles, 20 Minuten... saw users spend more time on page and complete more quizzes. The animal idioms quiz had an 80% start rate and 72% completion rate, with users staying nearly four minutes. Ad placements inside quizzes delivered CPMs 20% higher than other placements. Editors found the platform easy to use and creative. Riddle quizzes turned passive readers into active participants and increased monetization.
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Callexa Feedback helps Craft Society, an ecommerce business in Argentina, measure customer satisfaction with NPS surveys. They use Callexa to... survey about 15,000 customers each month, focusing on product experience, shipping, and service. The Shopify integration and Zapier connection to Slack make setup and feedback tracking easy. Craft Society saw higher response rates and better control over survey data. The tool lets them personalize surveys and quickly respond to customer feedback.
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Canny helped Sticker Mule organize all customer and internal feedback in one place. Before Canny, feedback was scattered across Slack,... email, and phone, causing missed issues and wasted time. With Canny, the team quickly set up a single feedback hub. Everyone at Sticker Mule now uses Canny, making it easy to prioritize ideas and improve communication. The tool revealed new product opportunities, like holographic stickers, and increased team productivity. Canny saves time, boosts revenue, and makes feedback easy for both customers and staff.
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Davies Special Investigations helped a vehicle hire company investigate a suspicious Rolls Royce Ghost insurance claim. The claim involved a... reported accident with unclear details and a high payout request. Davies' team found links between the claimant and the repair facility, raising concerns. Their investigation led to the claim being repudiated. This saved the client over £130,000.
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QuestionPro helps BMW Group speed up market research. BMW uses QuestionPro Audience and survey tools to run panel studies and... collect high-quality data. The platform's Data Quality Check tool removes bad responses. BMW can do research in-house or get full-service support from QuestionPro. This lets BMW respond fast to market needs and make better decisions.
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Iterate helped Match Group improve their user feedback process. Match Group used Iterate to collect feedback from users in their... apps. This made it easier for them to understand what users wanted. As a result, they could make better product decisions. The process was simple and fast for their team.
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Reddit used Attest’s multi-market feature to study how its platform influences big life events like weddings, births, and moving. The challenge was... to show how Reddit shapes purchase decisions during these moments. Attest helped Reddit survey users in the US, Canada, Australia, and the UK. The research found Reddit is a leader for 'Lifestage' events and that users return for advice as they move through life. Brands can use these insights to better advertise on Reddit.
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Listen360 helps Baptist Health track patient feedback in real time. The platform gives instant insights into patient satisfaction. Staff can... quickly address service issues as they arise. Leaders use the data to improve patient experience. This helps Baptist Health focus on what matters most to patients.
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SmartSurvey helps Alton Towers collect feedback from visitors using custom surveys. The team uses surveys to gather insights for decision-making,... benchmark performance, and improve customer service. Surveys are sent after visits, at events, and through tablets on site. Custom branding on surveys builds trust with guests. Project teams use the data to track progress and measure against targets. Alton Towers values SmartSurvey's attentive support and quick response to issues.
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FICO's application fraud solution helped Telus, a leading Canadian telecommunications company with 15. 2 million customers, fight subscription fraud. Telus...needed better operational efficiency to handle high volumes and reduce fraud risk. FICO provided a modular framework for fast deployment, flexible data orchestration, and advanced customer profiling. This improved Telus's fraud protection and resilience. The solution supports large-scale telecom operations and digital security.
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Encompass-CX's Customer Experience Management application helped DS Benefits improve client retention and increase customer lifetime value. DS Benefits wanted to... better understand their market ranking, client perceptions, and growth opportunities. They used Encompass-CX to measure client motivators and identify at-risk customers. The solution led to a 57% survey response rate, helped DS Benefits hit their revenue target in the first year, and enabled them to develop strategies based on buyer motivation.
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Cvent helped the Jordan Tourism Board reach more global meeting planners. The board faced challenges with rapid industry changes and... technology adoption. Using Cvent and CSN Advertising, they showcased their services and tracked RFPs. The platform's insights improved their marketing and decision-making. In the last year, they saw a threefold increase in RFPs and received $2.7 million in business through Cvent.
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SES Ltd used the HSG264 Asbestos Survey Software to speed up asbestos surveying. The app replaced paper processes and made... reporting fast and easy. SES Ltd grew from a small startup to a stronger business using this tool. The software helped them work more efficiently and deliver professional reports on-site. SES Ltd praised the app for being first class and easy to use.
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Boone Newspapers Inc. , a family-owned newspaper group, partnered with Second Street to implement a 'Best Of' ballot program. In...their first year, they generated $1,200,000 in revenue. They revamped their structure and sales execution, leading to a 1915% increase in users year-over-year. Additionally, they grew their email database by 47,132.
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InputKit helped Oxebo, an appliance repair company, collect 57,000 customer feedbacks and increase call volume by 35%. Oxebo saw an... 18x rise in positive Google reviews and a 108x return on investment. Their Google rating improved from 3.5 to 4.4 stars. Automated surveys and real-time feedback detection let Oxebo fix issues fast and boost employee motivation. The platform made Oxebo's online reputation match their service quality, driving more business and customer trust.
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David needed to bring a data-led approach to his organization with a small budget. He used Shout to run surveys,... track brand reputation, and present data simply. Shout's easy-to-use tools helped him convince senior leaders of the value of data. The platform made reporting simple and kept branding consistent. David found Shout affordable and praised its customer service.
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SatisMeter helped TheSocialMedwork improve their medicine access platform with user research. The team used customizable NPS and CSAT surveys to... understand patient experiences at every stage. SatisMeter's integrations with Zendesk and Segment enabled automated, targeted surveys. TheSocialMedwork doubled patient requests for unapproved medicines since January, increasing survey completions. Insights from surveys guided product improvements and boosted team morale with positive feedback.
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Remesh helped a health services company improve its ad messaging. The company's communication team wanted to connect better with consumers.... They used Remesh to refine their messaging. This helped them reach their customers more effectively. The case study shows how Remesh supports market research and communication goals.
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iBridge Solutions helped a law firm manage a PAGA case involving wage and hour violations. The law firm used iBridge's... technology to access employee timesheets, payroll, and communication records. They sought informed consent from employees and explained how data would be used. The firm used encryption, access controls, and regular audits to protect data. They anonymized employee data to protect privacy. The law firm built a strong case while maintaining high ethical standards and employee trust.
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InMoment used its advanced AI and NLP tools to help a global rental car brand find $34 million in potential revenue tied to pickup speed. The brand wanted... to understand what drives customer satisfaction and the cost of poor experiences. InMoment analyzed surveys, social media, and competitor feedback to find that speed of service was the main issue. They used Reputation Management and Market Pulse studies to reveal hidden gaps and benchmark against competitors. The insights led to clear recommendations for improving customer experience and loyalty.
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Prodsight helped Eventree cut support time and boost customer satisfaction. Eventree used Prodsight to analyze Intercom conversations and spot top... user issues. They fixed a major usability problem, reducing related support requests from 150 to 3 in one month. Prodsight's automated insights made it easy to track and resolve product pain points. Eventree now uses Prodsight to guide monthly product improvements.
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CustomerSure helps Barchester Healthcare collect feedback from residents and their families. The software makes it easy to gather and act... on feedback, even from elderly and vulnerable people. Barchester Healthcare has used CustomerSure for over 4 years. The platform helps improve satisfaction, track key metrics, and support compliance. It gives managers insights to make better decisions and improve care.
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