Customer Feedback Management Client Stories | Industry adoption & Deployment Successes

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.
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Blue, the people insight platform, helped the International Committee of the Red Cross run automated 360-degree feedback reviews for 1,500 staff. The ICRC needed a better way to assess leadership and... management skills and support DE&I goals. Blue enabled two-way feedback, competency framework development, and aggregated reporting. The first survey achieved 96% engagement, and 89% of leaders said they would continue using 360-degree reviews. Explorance's consulting and support teams were praised for their fast, effective help.
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Shout helped Wetland Wildlife Trust save money on survey tools. The platform offered more features than SurveyMonkey. Mark Stead, head of learning, praised Shout for its affordability and strong func...tionality. Shout made it easy for the team to collect feedback and improve their work. The trust found Shout to be a better value for their needs.
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Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to improve service. The company reduced customer renewal aver...age handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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Listen360 helps Baptist Health track patient feedback in real time. The platform gives instant insights into patient satisfaction. Staff can quickly address service issues as they arise. Leaders use ...the data to improve patient experience. This helps Baptist Health focus on what matters most to patients.
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AddSearch AI Answers helped Lone Star College improve their website search. The college serves 90,000 students each semester. They needed faster, more accurate answers for users. AddSearch AI Answers... gave instant, reliable results and was easy to set up. The college now handles over 50,000 monthly searches with no complaints about incorrect information. User satisfaction and admissions conversions increased.
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BlockSurvey helped Next Leader Up Academy improve their branding and reporting. The academy needed to keep brand consistency and create detailed reports for clients. BlockSurvey's white label surveys... let them add logos and branding. The platform also gave them strong reporting tools for custom data visualizations. As a result, the academy boosted client engagement and became a leader in educational consulting.
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QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, run surveys for new product research. They needed a platform for survey deployment and data collection with built-in an...alytics. QuestionPro provided a hosted solution that let them evaluate and conduct many surveys. The company gained strong insights into market trends for language learning. The tool offered value and a wide range of features for marketing research.
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SimpleSurvey helped Justina, an educator, modernize her marketing research class. Before, students collected survey data by hand, which took a lot of time and led to mistakes. With SimpleSurvey, stud...ents learned to create surveys, use skip logic, and analyze data in real time. The platform's easy interface and color-coded reports made learning simple. Fast support from SimpleSurvey kept classes running smoothly.
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SurveyGoo helped Ariel University with an academic research project on Covid-19 impacts in the UK and China. They translated and programmed a survey, using likert scales to measure behavior and psych...ological distress. The project surveyed 1,000 adults in each country, with a nationally representative sample. The results gave insights into public concerns about Covid-19 during the early pandemic. Data tables and SPSS data were provided for analysis.
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SmartSurvey helps Alton Towers collect feedback from visitors using custom surveys. The team uses surveys to gather insights for decision-making, benchmark performance, and improve customer service. ...Surveys are sent after visits, at events, and through tablets on site. Custom branding on surveys builds trust with guests. Project teams use the data to track progress and measure against targets. Alton Towers values SmartSurvey's attentive support and quick response to issues.
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Screen Engine/ASI faced challenges delivering coding results on time for movie and TV screenings. Coders worked overnight using Excel, but remote work during COVID-19 affected collaboration and visib...ility. They adopted Ascribe's Coder platform, which improved productivity and visibility. Coder's tools allowed for better project management and faster data export. Screen Engine reduced coding time by 70% on a project, leading to significant ROI and the ability to take on more projects.
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Clay used Upvoty to collect user feedback and build a strong community. They focused on growth marketers in outbound sales teams to improve product-market fit. Clay created a Slack channel and used U...pvoty’s feedback portal to connect users and gather ideas. They switched to usage-based pricing with flexible credits, making customers happier. By adding AI features like Claygent, they helped teams save time and personalize outreach. These changes helped Clay grow to a $500M SaaS company.
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Research Hub helped Zendesk save over 2.5 hours per project by combining five tools into one. The platform now manages 25,000 research participants for Zendesk. A small ReOps team of two supports mor...e than 200 researchers, product managers, and designers. Zendesk used Research Hub to make customer recruiting self-serve and reduce manual work. The solution removed bottlenecks and improved flexibility for urgent projects.
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Civica's OPENChannel and OPENPortal helped Cheltenham Borough Council improve efficiency. The council wanted customer data entered online to update their OPENRevenues system directly. They also aimed... to let customers access bills and account information online. After launching the new system, online service use grew every month. In 16 months, nearly 7,000 customers registered and there were over 30,000 logins.
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Opiniator helped the Departments of Transportation in Florida and Georgia improve rest area feedback. Before, they used paper comment cards, which delayed issue resolution by weeks. With Opiniator, v...isitors gave instant feedback using their phones. This let maintenance contractors fix problems right away. The time to contact visitors dropped from over a month to just a few days. Contractor accountability and performance tracking also improved.
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UserTesting helped Costa Coffee improve their Click & Collect app. The team used UserTesting to reach younger audiences fast. They tested Figma prototypes and got feedback in under an hour. Costa saw... a 1,500% increase in Click & Collect transactions over three years. App visits rose 12% after the Costa Club relaunch. 80,000 new football fans joined Costa Club through gamified app experiences.
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Marketing Systems Group used data fusion and advanced analytics to help a client who delivers farm-fresh fruits and vegetables. The client wanted to learn more about their customers and expand into n...ew markets. MSG combined internal customer data with external geodemographic and behavioral data. They used mapping, classification, and cluster analysis to find key customer traits and identify new market opportunities. This approach gave the client better insights to grow their business.
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Sogolytics helped Sims Ltd address survey fatigue among over 4,000 employees. The platform enabled better employee engagement and feedback collection. Sims Ltd used Sogolytics to streamline survey pr...ocesses. This improved participation and data quality. The solution supported large-scale employee experience management.
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Forsta Plus, Forsta Go, and Forsta Visualizations helped KS&R, a market research firm, keep their custom research approach while saving time. KS&R needed more than standard survey tools. Forsta's adv...anced survey design and AI features let them build flexible, real-world decision-making surveys. The team used customized question types and saved many hours on manual scripting. Forsta Visualizations made reporting faster and more dynamic, letting KS&R deliver insights to clients in real time.
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Dscout helped Steady recruit a diverse group of participants for a longitudinal study. The goal was to build better user personas and understand financial behaviors. Dscout Recruit made it easy to fi...nd people from different backgrounds and locations. The study explored users’ financial goals, money management, and feelings about money. Steady used the insights to set product priorities and guide feature decisions.
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Lookback helps Jaime Kornick's team speed up research insights to action. They use Lookback to bring research data into Figma, making it easy to share findings fast. Live research sessions build shar...ed understanding. One-click transcripts from Lookback let the team add user quotes directly to Figma boards. This approach helps the team make design decisions quickly and keeps user needs at the center of their work.
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SutiSign helped Coeur Alaska meet external audit requirements. Their old PDF-based signature solution was not enough for compliance. SutiSign provided a robust system. The implementation was fast and... seamless. No IT support was needed.
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Survicate helps Domain measure customer satisfaction with CSAT surveys. The product team uses CSAT questions to track user satisfaction over time. They also use open-ended questions to find and prior...itize product improvements. This feedback helps Domain improve their product based on real user needs.
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Alida helped A+E Networks improve their audience research panels. The Custom Sales Solutions team used Alida to recruit and manage diverse panels. This made it easier to match advertisers with the ri...ght audiences. The team reduced the time to get ad sales insights to less than 24 hours. They also saved money and increased the scale of their research. The panels gave A+E Networks better data for ad sales pitches and campaign effectiveness.
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ClearlyRated helped Uniti Med improve their talent experience. Uniti Med used ClearlyRated’s survey platform to collect feedback from healthcare professionals. They achieved a 33.8% response rate, an... 86.6 NPS, and a 4.8 out of 5 star rating. Uniti Med won the Best of Staffing Talent 2024 Award and ranked #2 on BluePipes’ Best Travel Nursing Companies 2023. The platform boosted internal morale and helped attract new talent.
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Surveypal helps customer service and experience teams turn contact center data into actionable insights. The platform combines unstructured data from service tickets with structured metrics to give a... full view of customer interactions. One customer said Surveypal provides great insights at a glance and allows deeper analysis than before. Surveypal enables leaders to make data-driven decisions and understand both surveyed and silent customers. The tool helps break down silos and supports collaboration across departments.
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Skorch Outdoors used SightMill to get real-time feedback from their customers. They collected feedback through their website and after live training events. The CEO said SightMill made it easy to gat...her this feedback. This helped them understand what their customers thought. They could use this information to improve their service.
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Bobcat of Dallas, Fort Worth and Longview wanted to build long-term relationships with their customers. They aimed to sell every machine their customers would need throughout their careers. Cole Youn...g, Division Manager, shared that there are only a limited number of customers. He said they want to serve these customers for life. He expressed satisfaction with the partnership and recommended Bobcat of Dallas.
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AskNicely helped DebitSuccess improve their customer experience. DebitSuccess used AskNicely to coach for small improvements. They focused on one area at a time. This approach grew their average NPS ...score by 21.5 points. The company used customer feedback tools to drive results. The story highlights the value of feedback management and NPS measurement.
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ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad co...ncept. This helped them launch a multimillion dollar commercial with confidence.
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ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad co...ncept. This helped them launch a multimillion dollar commercial with confidence.
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ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad co...ncept. This helped them launch a multimillion dollar commercial with confidence.
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Nicereply helped AirTreks get fast, actionable customer feedback. Before, AirTreks only used NPS surveys and got slow, limited data. With Nicereply, they now measure NPS, CSAT, and CES at key points ...in the customer journey. Feedback is shared instantly with the whole team through Slack and discussed in meetings. The Front/Nicereply integration lets agents collect feedback with every email. AirTreks uses this data to improve service and build strong customer relationships.
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1000minds created an online tool to measure health-related quality of life (HRQoL) for the New Zealand health sector. The tool uses the PAPRIKA method to gather people's preferences about pain, disab...ility, and depression. Over 5000 people in New Zealand used the tool to create value sets for EQ-5D-5L and SF-6D systems. The tool helps policy-makers decide which pharmaceuticals to fund and assess health care providers. It is user-friendly, reliable, and reduces costs compared to other methods.
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Instabug helped Brain Technologies fix slow bug tracking and improve app quality. Before Instabug, the team used manual processes that caused delays and missed issues. Instabug let them find and fix ...bugs faster, assign tickets, and work better as a team. Integrations with Jira and Slack made tracking and communication easy. As a result, Brain Technologies sped up issue resolution and improved user satisfaction.
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Qeryz lets you identify who answers your surveys. Michael, a paying user, uses Qeryz to show different surveys to visitors and existing users. He targets discounts only to new users, avoiding losses ...from existing customers. This helps him control offers and get better insights from his user base. Qeryz makes it easy to segment and target users for more effective feedback and marketing.
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Customer Thermometer helped Allen Associates improve client and candidate feedback. The recruitment agency used the tool to get real-time insights by embedding feedback buttons in emails. This made i...t easy to track satisfaction at key points in the hiring process. The data became a key part of company KPIs and board reviews. Allen Associates saw better retention and used positive feedback to grow business and build trust.
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Voxpopme’s User Research platform helped a top 10 ecommerce brand fix fragmented research tools and rigid pricing. The team used AI-driven reporting, screen recording, and a centralized repository to... streamline UX research. They achieved 85% more efficiency in user interviews and saved 97% on time and cost for analysis. The flexible pricing model improved budget management. The brand saw a 150% ROI on their user research spend.
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Chattermill helped Footasylum analyze customer feedback at scale. The company unified NPS, CSAT, and Trustpilot data to find key trends and issues. Footasylum used Chattermill dashboards to share ins...ights across teams and improve decision-making. They updated their returns policy based on insights and monitored competitors. As a result, Footasylum achieved a 4.4 Trustpilot score, an NPS over 80, and grew revenue by 7% year-on-year to £320M.
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Zonka Feedback helped SmartBuyGlasses manage surveys and automate feedback. The platform made it easy to process feedback quickly. SmartBuyGlasses increased their Net Promoter Score by 30%. Zonka Fee...dback improved how they tracked customer satisfaction. The solution streamlined their feedback process and boosted results.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.
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GoSpotCheck by FORM helped a large hypermarket superstore in the Northwest improve audit efficiency. The retailer used mobile task management, photo reporting, and real-time insights to track store p...erformance. Managers gained clear visibility into compliance and could make data-driven decisions. The company provided targeted support to stores needing help. The superstore saw a 5% increase in its overall performance score after using the software.
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A national pharmacy chain wanted to improve service for over 170,000 customers each month. They started an automated phone survey program using IVR to collect feedback from customers after they conta...cted the Customer Care Center. The IVR asked about the service agent and the overall experience. The feedback was analyzed with the Qualtrics Insight Platform and combined with CRM data. This helped the pharmacy chain see the full customer experience and make better decisions to improve service.
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Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction. Decathlon has over 1,600 stores in 69 countr...ies.
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Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction. Decathlon has over 1,600 stores in 69 countr...ies.
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Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction. Decathlon has over 1,600 stores in 69 countr...ies.
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Feedbackly and the Emotional Value Index (EVI®) helped Stockmann measure and improve emotional experience for their customers. Stockmann faced challenges with traditional CX metrics like NPS and CSAT..., which did not give deep insights. With Feedbackly, they now track emotions at every customer journey stage using EVI® surveys. This approach gives them better data on what drives customer loyalty and conversions. Stockmann saw a positive impact on revenue and business growth by focusing on emotional experience.
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Handelsbanken used Questback to improve customer feedback collection. Before, they relied on yearly surveys from an external company. These surveys showed high satisfaction but lacked detailed insigh...ts. With Questback, Handelsbanken now gets real-time feedback from customers. Managers and employees can see how they perform and make improvements. The new system gives better insight into sales team performance and customer relationships.
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BA Insight helped a California consulting firm improve information access with simplified search. The firm used BA Insight's enterprise search solution to make finding information easier. This led to... better productivity for employees. The case highlights the benefits of AI-powered search and knowledge management. The consulting firm saw faster access to data and improved workflow efficiency.
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AEC used IdSurvey software for the Active Logan Participation Study, commissioned by Logan City Council. The project needed advanced scripting, so AEC worked with the IdWeb team for custom survey dev...elopment. They used telephone, face-to-face, and online modules to reach a diverse population. The research helped the council understand sport and activity participation in Logan. The study won the Parks & Leisure Australia (QLD) Award of Excellence for research.
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SurveyGold helps BEING At Full Potential deliver a human potential assessment tool. The company needed a way to measure performance and gather data for business leaders. SurveyGold made it easy to di...stribute surveys and analyze results. The tool is user-friendly, flexible, and cost effective. BEING At Full Potential is very satisfied with the solution and its customer support.
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Encompass-CX's Customer Experience Management application helped DS Benefits improve client retention and increase customer lifetime value. DS Benefits wanted to better understand their market rankin...g, client perceptions, and growth opportunities. They used Encompass-CX to measure client motivators and identify at-risk customers. The solution led to a 57% survey response rate, helped DS Benefits hit their revenue target in the first year, and enabled them to develop strategies based on buyer motivation.
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Adya used Google Cloud to build advanced AI solutions for business growth. With Gemini AI, Adya accelerated time-to-market by 30%. Vertex AI helped reduce LLM building costs by 85% and improved perfo...rmance by 21%. Chirp 3 enabled localization in over 20 Indian languages with low latency. Multi-agent orchestration became 10 times faster using event-driven architecture. Adya's platform now lets users create custom AI agents and applications quickly and securely.
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CustomerGauge's eNPS tool helps Verafin collect anonymous employee feedback. The tool lets them segment feedback into categories. This helps Verafin spot major issues that many employees want changed.... The solution supports better employee engagement and retention. Verafin uses CustomerGauge to improve their workplace experience.
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Simplesat helps Proper Sky, a Philadelphia IT company, collect and act on customer feedback. The tool makes it easy to track satisfaction and spot trends over time. Proper Sky finds Simplesat simple ...to use, with reliable features like contact syncing. The feedback is actionable, helping them improve client relationships. The CEO recommends Simplesat to other managed service providers.
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5centsCDN faced challenges with slow feedback processing, which delayed issue resolution and innovation. They integrated Userback to improve their feedback management. This change led to a 5x acceler...ation in feedback processing and a 35% increase in customer satisfaction. The integration allowed for quicker adjustments, enhanced user experiences, and improved efficiency.
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Work 365 helped Infinity Group save £1M each year. The company cut manual billing by 75% and improved turnaround times by 60%. Infinity Group unified finance, sales, marketing, and support with Work ...365, Dynamics 365, and Azure. They removed manual processes and disconnected tools. The business grew without adding more staff. Operations became more efficient and futureproofed for growth.
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Riddle quiz maker helped 20 Minuten boost reader engagement and ad revenue. By adding interactive quizzes to articles, 20 Minuten saw users spend more time on page and complete more quizzes. The anim...al idioms quiz had an 80% start rate and 72% completion rate, with users staying nearly four minutes. Ad placements inside quizzes delivered CPMs 20% higher than other placements. Editors found the platform easy to use and creative. Riddle quizzes turned passive readers into active participants and increased monetization.
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Riddle quiz maker helped 20 Minuten boost reader engagement and ad revenue. By adding interactive quizzes to articles, 20 Minuten saw users spend more time on page and complete more quizzes. The anim...al idioms quiz had an 80% start rate and 72% completion rate, with users staying nearly four minutes. Ad placements inside quizzes delivered CPMs 20% higher than other placements. Editors found the platform easy to use and creative. Riddle quizzes turned passive readers into active participants and increased monetization.
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Medallia helped 3M improve their B2B distribution website. 3M used Medallia to collect feedback from distributors. They made changes to their global platform based on this feedback. In the first year..., page load times dropped by 60%. Customer satisfaction scores rose by about 3 points. 3M transformed key workflows using Medallia insights.
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Medallia helped 3M improve their B2B distribution website. 3M used Medallia to collect feedback from distributors. They made changes to their global platform based on this feedback. In the first year..., page load times dropped by 60%. Customer satisfaction scores rose by about 3 points. 3M transformed key workflows using Medallia insights.
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Medallia helped 3M improve their B2B distribution website. 3M used Medallia to collect feedback from distributors. They made changes to their global platform based on this feedback. In the first year..., page load times dropped by 60%. Customer satisfaction scores rose by about 3 points. 3M transformed key workflows using Medallia insights.
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Cvent helped the Jordan Tourism Board reach more global meeting planners. The board faced challenges with rapid industry changes and technology adoption. Using Cvent and CSN Advertising, they showcas...ed their services and tracked RFPs. The platform's insights improved their marketing and decision-making. In the last year, they saw a threefold increase in RFPs and received $2.7 million in business through Cvent.
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Pocket Survey helped Tri Management Ltd with fire door and fire stopping surveys. The company needed a flexible app with customizable templates. Pocket Survey offered easy setup, low entry cost, and ...strong technical support. The team provided helpful videos and personal online training. Support tickets were answered quickly with instant fixes or training. Tri Management Ltd recommends Pocket Survey for mobile survey needs.
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Callexa Feedback helps Craft Society, an ecommerce business in Argentina, measure customer satisfaction with NPS surveys. They use Callexa to survey about 15,000 customers each month, focusing on pro...duct experience, shipping, and service. The Shopify integration and Zapier connection to Slack make setup and feedback tracking easy. Craft Society saw higher response rates and better control over survey data. The tool lets them personalize surveys and quickly respond to customer feedback.
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Canny helped Sticker Mule organize all customer and internal feedback in one place. Before Canny, feedback was scattered across Slack, email, and phone, causing missed issues and wasted time. With Ca...nny, the team quickly set up a single feedback hub. Everyone at Sticker Mule now uses Canny, making it easy to prioritize ideas and improve communication. The tool revealed new product opportunities, like holographic stickers, and increased team productivity. Canny saves time, boosts revenue, and makes feedback easy for both customers and staff.
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JCDecaux uses Attest to plan and measure out of home (OOH) advertising campaigns. The marketing team combines data from Route, mobile sources, and Tesco Clubcard to target audiences and track campaig...n impact. They focus on integrating digital and OOH channels for better creative results. JCDecaux values Attest for helping them deliver more effective, data-driven campaigns.
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Mindswarms used its mobile video survey platform to study how Millennial women in the US relate to home cleaning and cleaning brands. The research focused on emotional triggers, using mother-daughter... dynamics to uncover deep insights. Mobile video surveys enabled candid, personal responses, revealing cleaning habits and emotional connections. The study design leveraged ethnography best practices for richer, more authentic market research results.
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Betterworks helped Crakmedia align teams and scale fast. Crakmedia used Betterworks for structured onboarding, SMART OKRs, and regular check-ins. They integrated Betterworks with Slack and Jira for s...eamless performance management. Voluntary turnover dropped from 34% to 15% by 2023. Employee engagement scores rose from 7.4 to 8.2. Time to hire fell from 52 to 22 days, and time to full productivity dropped from 12 months to 3.
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MasterControl helped Almac Sciences speed up contract manufacturing. Almac Sciences used electronic batch records to improve their process. The company moved from paper to digital records. This made ...their work faster and more accurate. Almac Sciences now delivers products to clients more quickly. The switch to MasterControl made their manufacturing more efficient.
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SatisMeter helped TheSocialMedwork improve their medicine access platform with user research. The team used customizable NPS and CSAT surveys to understand patient experiences at every stage. SatisMe...ter's integrations with Zendesk and Segment enabled automated, targeted surveys. TheSocialMedwork doubled patient requests for unapproved medicines since January, increasing survey completions. Insights from surveys guided product improvements and boosted team morale with positive feedback.
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Remesh helped a health services company improve its ad messaging. The company's communication team wanted to connect better with consumers. They used Remesh to refine their messaging. This helped the...m reach their customers more effectively. The case study shows how Remesh supports market research and communication goals.
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InputKit helped Centre de parodontie et d'implantologie boost its NPS by 8 points. The dental clinic now collects 7 times more Google reviews each month. Staff save 4 hours per week with automated se...nding. Employees receive 40 positive feedback messages monthly. InputKit improved customer experience and online reputation for this health and wellness provider.
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iBridge Solutions helped a law firm manage a PAGA case involving wage and hour violations. The law firm used iBridge's technology to access employee timesheets, payroll, and communication records. Th...ey sought informed consent from employees and explained how data would be used. The firm used encryption, access controls, and regular audits to protect data. They anonymized employee data to protect privacy. The law firm built a strong case while maintaining high ethical standards and employee trust.
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Thematic helps LendingTree turn customer feedback into actionable insights. LendingTree struggled to get useful insights from over 20,000 comments in 90 days. Thematic's AI platform automates analysi...s, saving hundreds of hours and removing the need for manual coding. Product and CX teams use Thematic dashboards to track NPS drivers and address pain points fast. LendingTree achieved a 543% ROI by using Thematic to improve products and lower acquisition costs.
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Survio helps Fleetcor collect feedback from B2B clients across 11 EU countries in 6 languages. Fleetcor needed a reliable way to gather data for better decisions and to stay ahead of competitors. Sur...vio's survey platform is easy to use and needs no training. The tool's adaptability and multilingual support make it ideal for Fleetcor's international operations. Survio has improved Fleetcor's ability to run data-driven initiatives and enhance their services.
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Vodafone Ireland used Mopinion for Websites and Mopinion for Apps to improve their digital customer experience. They wanted to understand why customers behaved a certain way online and in their app. ...Before Mopinion, they used heatmapping and analytics tools but needed deeper insights. Mopinion helped them uncover the reasons behind customer actions. This allowed Vodafone Ireland to better serve their customers and optimize their digital channels.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay surveys with a continuous listening program, engaging guests b...efore, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay surveys with a continuous listening program, engaging guests b...efore, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay surveys with a continuous listening program, engaging guests b...efore, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all custome...r info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.
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FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-service...s and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.
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Alchemer helped the Professional Development and Research Institute on Blindness (PDRIB) create accessible surveys for visually impaired researchers and respondents. The platform's built-in accessibi...lity features made survey design and completion easier. PDRIB saw higher survey completion rates and better data quality. Researchers spent 80% less time programming surveys. Alchemer's flexible reports saved many hours of analysis. The team now collects more insightful data and acts on it faster.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor... costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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InMoment used its advanced AI and NLP tools to help a global rental car brand find $34 million in potential revenue tied to pickup speed. The brand wanted to understand what drives customer satisfact...ion and the cost of poor experiences. InMoment analyzed surveys, social media, and competitor feedback to find that speed of service was the main issue. They used Reputation Management and Market Pulse studies to reveal hidden gaps and benchmark against competitors. The insights led to clear recommendations for improving customer experience and loyalty.
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Delighted eNPS helps ChowNow improve employee experience. ChowNow uses Delighted to send quarterly eNPS surveys by email. The HR team tracks feedback trends and acts on employee input. They follow up... with both promoters and detractors to address concerns. This process helps ChowNow keep employees engaged and improve workplace culture.
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Methodify helped Harvey's, a leading Canadian burger chain, test six new burger concepts quickly and easily. The team used Methodify’s monadic concept test to get feedback from real customers. Result...s came in just days, showing which offers would drive the most traffic. Harvey’s gained clear insights to support marketing planning and regional targeting. The process was fast, simple, and improved customer-centric decision making.
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Ovation helped Sticky's Finger Joint move from long-form email surveys to real-time text feedback. The restaurant chain wanted a better way to connect with guests and improve customer experience. Wit...h Ovation, managers got actionable feedback and could quickly resolve concerns. Guests enjoyed direct communication, and more positive reviews were posted online. Sticky's Google star rating increased, and the team built stronger guest relationships.
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Someburros is a fast casual Mexican restaurant with 8 locations. They wanted to measure customer service and gather feedback from all their stores. ServiceGuru helped them collect more guest feedback... and encouraged customers to share their experiences online. They collected 51,278 reviews and 31,278 survey answers. They gained over 1,600 new email addresses for marketing. Their Google rating went up by 5% and reviews posted to Google increased by 55%.
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Davies Special Investigations helped a vehicle hire company investigate a suspicious Rolls Royce Ghost insurance claim. The claim involved a reported accident with unclear details and a high payout r...equest. Davies' team found links between the claimant and the repair facility, raising concerns. Their investigation led to the claim being repudiated. This saved the client over £130,000.
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Iterate helped Match Group improve their user feedback process. Match Group used Iterate to collect feedback from users in their apps. This made it easier for them to understand what users wanted. As... a result, they could make better product decisions. The process was simple and fast for their team.
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Prodsight helped Eventree cut support time and boost customer satisfaction. Eventree used Prodsight to analyze Intercom conversations and spot top user issues. They fixed a major usability problem, r...educing related support requests from 150 to 3 in one month. Prodsight's automated insights made it easy to track and resolve product pain points. Eventree now uses Prodsight to guide monthly product improvements.
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CustomerSure helps Barchester Healthcare collect feedback from residents and their families. The software makes it easy to gather and act on feedback, even from elderly and vulnerable people. Barches...ter Healthcare has used CustomerSure for over 4 years. The platform helps improve satisfaction, track key metrics, and support compliance. It gives managers insights to make better decisions and improve care.
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