Publishing: Case Studies, ROI & Implementation Examples
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Publishing examples of Driving Business Value with CRM
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Act! helped PRESSCOM, a leading Polish publisher, make its sales team more productive. The team needed a CRM that was... easy to use, integrated with Microsoft Outlook, and worked with their VoIP system. Act! allowed managers to track deals and sales patterns with strong reporting tools. The sales team now manages contacts faster and responds to customers more quickly. PRESSCOM chose Act! for its clear interface and flexible features.
The Business Journals used Fullcast Copy. ai to speed up content creation. Reporters and editors saved time by generating SEO...headlines, summaries, and metadata with one click. Over 70% of published content now uses AI-enhanced elements. The newsroom runs 250+ AI workflows daily, making publishing faster and more consistent. Sales teams also reclaimed 15 hours per week for relationship building and pipeline growth.
Centro Dom Bosco used HubSpot to unify marketing, sales, and customer support. Before, they managed leads and sales with many... tools, causing slowdowns and disconnected data. With HubSpot, they integrated e-commerce, member management, and publishing pipelines. The team now segments leads, tracks customer journeys, and automates campaigns. This led to higher conversion rates and faster, more personalized support. They reduced manual work and improved decision-making with real-time data.
Centro Dom Bosco used HubSpot to unify marketing, sales, and customer support. Before, they managed leads and sales with many... tools, causing slowdowns and disconnected data. With HubSpot, they integrated e-commerce, member management, and publishing pipelines. The team now segments leads, tracks customer journeys, and automates campaigns. This led to higher conversion rates and faster, more personalized support. They reduced manual work and improved decision-making with real-time data.
Legacy. com needed a new content management system to support its high-traffic editorial platform. The team chose Drupal for its...robust authoring workflow and editorial layout control. Facet Interactive and Axelerant delivered the Drupal CMS in just 6 months, enabling multi-channel publishing across 1,400+ branded sites. The solution included RESTful APIs, advanced asset management, and SEO-optimized URL structures. Legacy.com now publishes obituaries and news faster, supporting nearly 2,000 newspaper affiliates nationwide.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
MessageGears helped Stylist, a UK-based fashion and lifestyle magazine, unify their customer data. Before, Stylist struggled with inconsistent data from... multiple marketing providers. With MessageGears, they created a single customer view and improved trust in their data. Onboarding took less than five weeks. Stylist saw a 92% six-month engagement rate and a 15% increase in email read and click rates. The solution enabled better retention campaigns and more confident reporting.
Class Editori used Mapp's AI-powered platform to analyze audience behavior and preferences. The goal was to connect with users at... every stage of the customer journey. Mapp enabled real-time insights, tracking subscriptions, conversions, and content engagement. Class Editori personalized content and improved editorial processes. The partnership helped increase subscriptions and supported ongoing growth.
Class Editori used Mapp's AI-powered platform to analyze audience behavior and preferences. The goal was to connect with users at... every stage of the customer journey. Mapp enabled real-time insights, tracking subscriptions, conversions, and content engagement. Class Editori personalized content and improved editorial processes. The partnership helped increase subscriptions and supported ongoing growth.
Maropost Marketing Cloud helped TradeWins Publishing boost sales with SMS marketing. Two promotional texts sent through the same platform as... their email campaigns generated nearly $11,000 in revenue. TradeWins used SMS to reach customers quickly when email performance dropped. They did not need a new vendor or duplicate their audience. SMS often outperformed email on sales and improved webinar sign-ups.
Schlager. de used tchop to launch a branded mobile app for its fan community. The app brought together news, videos,...social posts, and podcasts in one place. Community features like chat, artist channels, and gamification increased engagement. Over 90% of users registered within their first three sessions. Monthly rewards and interactive content kept fans active and loyal. The app reduced platform dependency and built direct fan relationships.
PushEngage helped ShoutMeLoud boost conversions by 10% using segmented web push notifications. The blog saw a 6.77% opt-in rate and... a 5.3% click-through rate on email push campaigns. Segmentation allowed ShoutMeLoud to send targeted messages, increasing engagement and repeat traffic. PushEngage's pricing was affordable, making it easy for ShoutMeLoud to scale their campaigns. Real-time updates and automation drove higher sales and brand loyalty.
WebEngage helped Taaghche double its omnichannel conversions. Taaghche used WebEngage to automate and personalize user journeys for millions of readers.... The platform unified campaign management across push, in-app, SMS, and email. Taaghche built reading reminder workflows and after-sales journeys to boost engagement and repeat purchases. With real-time analytics and SQL-based API integration, Taaghche improved targeting and reduced user fatigue.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Centro Dom Bosco used HubSpot to unify marketing, sales, and customer support. Before, they managed leads and sales with many... tools, causing slowdowns and disconnected data. With HubSpot, they integrated e-commerce, member management, and publishing pipelines. The team now segments leads, tracks customer journeys, and automates campaigns. This led to higher conversion rates and faster, more personalized support. They reduced manual work and improved decision-making with real-time data.
GetResponse helped ECS Publishing Group grow their email list by 10% in a tough music publishing niche. The company used... targeted email campaigns and segmentation to boost sales. They integrated GetResponse with their Magento website and used push notifications to engage customers. The group achieved over 2,000 new subscribers, 50% open rates, and a 3% click rate. ECS Publishing Group values the cost-effective tools and integrations provided by GetResponse.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Acoustic Campaign helped Scientific American cut email costs by 20%. The team reduced monthly email volume by 30%, sending 3... million fewer emails. They used automation, segmentation, and engagement suppression lists to target readers better. Email revenue jumped 25% after optimizing campaigns. Heatmaps and A/B testing improved engagement and reporting. Scientific American now works smarter and grows sales with fewer emails.
Dotdigital helped Warners Group Publications double their return on ad spend by connecting first-party data across 25 brands. The team synced... Eventbrite ticket sales, membership, and ecommerce data into Dotdigital, creating a unified customer view. They exported segments to Google and Meta, improving targeting and reducing cost per purchase by 7%. Ticket purchases increased 56% year over year. BirdGuides, a Warners brand, used Dotdigital automation to convert 12.3% of free trials to paid memberships, generating £10,000 in the first year.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Contentstack helped Ebner Media cut time to market by 50% and reduce developer resources by half. Ebner Media moved dozens... of print magazines to digital using Contentstack’s headless CMS. The platform’s localization tools enabled global content licensing and new revenue streams. Teams now launch new products faster and manage content for multiple regions easily. Ebner Media also uses AI for translation, SEO, and news categorization, supporting global expansion.
ApostropheCMS helped Research World launch a new website after their old WordPress site crashed. The new site features a modern... design, easy navigation, and advanced content filtering. The team reused 80% of the ESOMAR UI library, speeding up deployment by five times. Now, more staff can manage and publish content, improving workflow and collaboration. The site was delivered in under two months, meeting tight deadlines and budget limits.
Geschichten vom Räuber Murmeldick
- Publishing
- Small
Dresden, Germany
Contao Open Source CMS powered the website and webshop for Geschichten vom Räuber Murmeldick, a children's book series. The challenge was... to create a playful, family-friendly digital presence that appeals to both kids and parents. The solution was a modern, responsive site with intuitive navigation and strong brand visuals. The result increased the book's visibility and strengthened the author's brand identity. The site now offers easy access for parents, bookstores, and readers.
Wolters Kluwer used Edito CMS to migrate several content websites into one legal information portal, Prawo. pl. The project focused...on merging multiple sites while keeping organic search traffic. The new portal features a modern layout, mobile-friendly design, and logical information structure. Over half of the portal's traffic now comes from organic search. The portal also connects users to the LEX product for daily legal documents.
Arena Live Blog helped The National deliver real-time news updates. The platform enabled fast, interactive coverage with text, images, and... video. Audience engagement and retention increased, especially during major news events. Social media reach grew due to richer content. The National now connects better with readers and builds loyalty through live interaction.
Live Blog by Sourcefabric helped ZEIT ONLINE improve their live news coverage. ZEIT ONLINE needed better integration with their redesigned... website and new features for live event reporting. Sourcefabric delivered a custom theme, a scorecard post type, and clear labels for active and inactive blogs. Editors can now highlight live events and display scores easily. Readers get a better, more interactive live blogging experience.
Memberful helped Political Wire launch a paid membership program on WordPress. Taegan Goddard quickly set up Memberful and saw instant... sign-ups from loyal readers. The platform enabled easy credit card payments and membership tracking without changing the site’s design. Political Wire now offers exclusive content and ad-free experiences to subscribers. High retention rates give stable revenue and let Taegan focus on community engagement.
Legacy. com needed a new content management system to support its high-traffic editorial platform. The team chose Drupal for its...robust authoring workflow and editorial layout control. Facet Interactive and Axelerant delivered the Drupal CMS in just 6 months, enabling multi-channel publishing across 1,400+ branded sites. The solution included RESTful APIs, advanced asset management, and SEO-optimized URL structures. Legacy.com now publishes obituaries and news faster, supporting nearly 2,000 newspaper affiliates nationwide.
Penguin Random House Verlagsgruppe
- Publishing
- Large
Munich, Germany
Penguin Random House Verlagsgruppe used CoreMedia to launch a new digital experience platform. The platform supports over 2,500 new titles... each year and unifies 40+ publishing imprints. Real-time data updates keep book information current for readers. Marketing teams can create and update content quickly using flexible modules. The solution integrates with Salesforce CRM for audience segmentation and personalized campaigns. Mobile-first design ensures strong performance for all users.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Brightspot CMS helped Lexipol modernize its legacy content management system. Lexipol migrated 20 years of content and now supports five... brands under one CMS. The new platform streamlined workflows and improved content delivery. Editors save time with better search and tagging. Integrations with Delivra, Piano, and Google Ad Manager enhanced audience targeting and newsletter creation. Lexipol now manages 12,000+ annual regulatory content changes efficiently.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Neos CMS helped VVW, a specialist publisher in Karlsruhe, launch be. invalue, a multichannel platform for insurance literature. The platform...manages over 1,700 products and 560,000 content nodes, supporting complex rights and content management. Editors use custom DITA views and React UI for efficient publishing. Automated tools enable fast export to Adobe InDesign, streamlining web-to-print workflows. The solution powers new digital business models and supports 17,000 users in the insurance sector.
Wirecutter used Ahrefs to boost its affiliate marketing success. The site drives nearly 12 million organic search clicks monthly. Wirecutter... stands out by sending strong E-A-T signals, providing a great user experience, and leveraging category pages for SEO. Regularly updating content led to 2.8 million more organic visits year-over-year. These strategies helped Wirecutter become a leader in affiliate content and SEO.
Kitaboo helped a leading K12 publisher convert print materials into interactive digital content. The platform enabled seamless SSO integration across... HTML, iOS, and Android, making login easy for students and educators. Kitaboo's test generator let teachers create and track assessments within the reader app. The publisher saw a surge in user engagement and rapid growth in their customer base. Kitaboo's support and cross-platform compatibility improved the digital learning experience.
DPG Media used Textmetrics to improve their editorial workflow. Before, their teams missed chances to optimize and standardize content. With... Textmetrics, editors got real-time SEO and content feedback. This helped make articles easier to read and more discoverable. The software’s customization and actionable insights were key benefits for DPG Media.
Arena Live Blog helped The National deliver real-time news updates. The platform enabled fast, interactive coverage with text, images, and... video. Audience engagement and retention increased, especially during major news events. Social media reach grew due to richer content. The National now connects better with readers and builds loyalty through live interaction.
Arena Live Blog helped The National deliver real-time news updates. The platform enabled fast, interactive coverage with text, images, and... video. Audience engagement and retention increased, especially during major news events. Social media reach grew due to richer content. The National now connects better with readers and builds loyalty through live interaction.
Live Blog by Sourcefabric helped ZEIT ONLINE improve their live news coverage. ZEIT ONLINE needed better integration with their redesigned... website and new features for live event reporting. Sourcefabric delivered a custom theme, a scorecard post type, and clear labels for active and inactive blogs. Editors can now highlight live events and display scores easily. Readers get a better, more interactive live blogging experience.
Content Science helped Wiley create a new content strategy. Wiley wanted to engage users and show a modern brand. Content... Science analyzed Wiley’s goals, users, and content. They gave Wiley a clear plan and roadmap. Wiley’s teams now work together better. The new strategy helps Wiley connect with more users.
Russmedia used Vev's interactive content platform to create "Story Premium" ads. These ads led to 15 times more readers and... 43 times higher engagement than traditional formats. Russmedia also saw a 14 times higher click-through rate. Advertisers returned for more campaigns due to strong results. Vev helped Russmedia deliver immersive, multimedia stories quickly and at scale.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Foleon helped Digital Bulletin increase reading time by 4x. The publishing company needed a platform for premium, responsive, and measurable... content. Foleon's API allowed seamless integration with their CMS and enabled embedding of video and audio. Digital Bulletin created 25 publications and saw higher engagement compared to flipbooks. The team valued Foleon's support and the ability to deliver content across all devices.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Maropost Marketing Cloud helped TradeWins Publishing boost sales with SMS marketing. Two promotional texts sent through the same platform as... their email campaigns generated nearly $11,000 in revenue. TradeWins used SMS to reach customers quickly when email performance dropped. They did not need a new vendor or duplicate their audience. SMS often outperformed email on sales and improved webinar sign-ups.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
BigCommerce helped Group Publishing grow online revenue by 40-50% after migrating from a legacy platform. The company needed a solution... for both B2B church accounts and direct-to-consumer sales. BigCommerce B2B Edition enabled multi-user church accounts and integrated with NetSuite using APIs. Payment capture was delayed until order fulfillment, matching Group Publishing's workflow. Ecommerce became the main growth channel, supporting both church and consumer buyers.
WEKA FACHMEDIEN GmbH switched from self-programmed tools to Liana Technologies solutions in 2018. They use LianaCMS, LianaMailer, and LianaAutomation for... digital customer communication. Support tickets dropped from hundreds per year to almost zero. Address management became easier and mailing list quality improved. Newsletter open rates increased and content creators like the drag & drop editor.
Shopify Plus helped TASCHEN launch a new international online shop in just five months. The company saw a 20% increase... in year-on-year revenue, a 12% rise in total orders, and a 6% higher average order value. Shopify Plus enabled a seamless customer journey by integrating online, retail, and phone sales. TASCHEN used headless architecture, PIM, and Shopify Checkout to streamline operations. The new platform allowed faster updates and opened new sales channels.
Shopify Plus helped TASCHEN launch a new international online shop in just five months. The company saw a 20% increase... in year-on-year revenue, a 12% rise in total orders, and a 6% higher average order value. Shopify Plus enabled a seamless customer journey by integrating online, retail, and phone sales. TASCHEN used headless architecture, PIM, and Shopify Checkout to streamline operations. The new platform allowed faster updates and opened new sales channels.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Grammarly helped Alex Berger, a travel blogger and author, improve his writing. He used Grammarly to catch grammar mistakes and... avoid overused words in his blog and book. The plagiarism checker gave him peace of mind about originality. Grammarly’s browser extension made editing easy while traveling. Berger says Grammarly helped him mature as a writer and stay consistent across different writing projects.
Class Editori used Mapp's AI-powered platform to analyze audience behavior and preferences. The goal was to connect with users at... every stage of the customer journey. Mapp enabled real-time insights, tracking subscriptions, conversions, and content engagement. Class Editori personalized content and improved editorial processes. The partnership helped increase subscriptions and supported ongoing growth.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Piano helped Kathimerini, a leading Greek newspaper, transform its newsletter strategy. The company moved from generic emails to personalized content... using Piano's analytics and AI tools. Newsletter-driven sessions grew by 1,400%. Subscribers increased from 10,000 to 250,000, a 2,400% rise. Engagement and loyalty improved with targeted onboarding and premium content for paid members.
Class used Talend to improve its reporting and analytics. The company reduced the time needed for industry benchmark reports by... 80%. Talend helped Class get more detailed and in-depth information from its data. The platform made it easier to update and use data for business decisions. Class saw important operational benefits from using Talend.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Publishing examples of Driving Business Value with Email Marketing
Stylist
- Publishing
- Medium
London, UK
MessageGears helped Stylist, a UK-based fashion and lifestyle magazine, unify their customer data. Before, Stylist struggled with inconsistent data from... multiple marketing providers. With MessageGears, they created a single customer view and improved trust in their data. Onboarding took less than five weeks. Stylist saw a 92% six-month engagement rate and a 15% increase in email read and click rates. The solution enabled better retention campaigns and more confident reporting.
Class Editori used Mapp's AI-powered platform to analyze audience behavior and preferences. The goal was to connect with users at... every stage of the customer journey. Mapp enabled real-time insights, tracking subscriptions, conversions, and content engagement. Class Editori personalized content and improved editorial processes. The partnership helped increase subscriptions and supported ongoing growth.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Netcore Email helped ArcaMax boost their first email inboxing rate by 20% in just one week. ArcaMax, a major news... and features publisher, faced issues with confirmation emails landing in spam. They used Netcore's Email API to implement double opt-in and improve deliverability. Netcore's AI-based features and expert support enabled real-time adjustments and better domain reputation. As a result, ArcaMax saw more confirmed subscribers and steady business growth.
GetResponse helped ECS Publishing Group grow their email list by 10% in a tough music publishing niche. The company used... targeted email campaigns and segmentation to boost sales. They integrated GetResponse with their Magento website and used push notifications to engage customers. The group achieved over 2,000 new subscribers, 50% open rates, and a 3% click rate. ECS Publishing Group values the cost-effective tools and integrations provided by GetResponse.
Campaigner helped TheBusinessDesk. com achieve a 99% email delivery rate and a 27.59% click-through rate, far above industry averages. TheBusinessDesk.com...used Campaigner to send personalised, region-specific news and event updates to subscribers. Campaigner’s platform enabled fast delivery of breaking news and seamless integration with real-time news feeds. TheBusinessDesk.com maintained its market leadership in regional business news with targeted campaigns and high engagement. The dedicated UK support team ensured ongoing success and reliability.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Eutekne used 4DEM to reactivate a database of 66,000 leads. The goal was to drive free trial signups for their... "Quotidiano del Commercialista" product. They used personalized messaging and behavioral profiling to target different segments. The campaign achieved a 40% open rate and 1,600 activations, surpassing the original goal of 1,000. Data-driven creativity and API integration were key to the campaign's success.
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
Sharpologist uses Missinglettr to automate social media campaigns for its men's grooming blog. Mark, the owner, sets up 12-month drip... campaigns in about 10 minutes per article. He customizes posts for each social channel to boost engagement. By using both Missinglettr and native platform analytics, he refines his posting strategy. As a result, Sharpologist now gets over 1,000 extra blog visits each month from social media.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Piano helped Kathimerini, a leading Greek newspaper, transform its newsletter strategy. The company moved from generic emails to personalized content... using Piano's analytics and AI tools. Newsletter-driven sessions grew by 1,400%. Subscribers increased from 10,000 to 250,000, a 2,400% rise. Engagement and loyalty improved with targeted onboarding and premium content for paid members.
Centro Dom Bosco used HubSpot to unify marketing, sales, and customer support. Before, they managed leads and sales with many... tools, causing slowdowns and disconnected data. With HubSpot, they integrated e-commerce, member management, and publishing pipelines. The team now segments leads, tracks customer journeys, and automates campaigns. This led to higher conversion rates and faster, more personalized support. They reduced manual work and improved decision-making with real-time data.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Echobox Email helped Hearst Italia simplify their newsletter workflow. The team saw a 31% increase in email click rates. They... also reduced time spent on newsletters by 85%. Editorial teams now use modern designs and select content more easily. The process is faster and easier for everyone involved.
Grammarly helped Alex Berger, a travel blogger and author, improve his writing. He used Grammarly to catch grammar mistakes and... avoid overused words in his blog and book. The plagiarism checker gave him peace of mind about originality. Grammarly’s browser extension made editing easy while traveling. Berger says Grammarly helped him mature as a writer and stay consistent across different writing projects.
Kitaboo helped a leading K12 publisher convert print materials into interactive digital content. The platform enabled seamless SSO integration across... HTML, iOS, and Android, making login easy for students and educators. Kitaboo's test generator let teachers create and track assessments within the reader app. The publisher saw a surge in user engagement and rapid growth in their customer base. Kitaboo's support and cross-platform compatibility improved the digital learning experience.
Acast helped The Week, a popular UK magazine, boost subscriptions with a podcast ad campaign. The campaign used host-read sponsorships... on political podcasts and unique landing pages for easy redemption. The Week saw a 96% drop in cost per acquisition compared to previous campaigns. Trial take-through rates rose by 10 percentage points above target. Website and paid search traffic also increased during the campaign.
Dwell uses FigJam to run fast, company-wide brainstorming sessions called swarms. Team members join via Slack and collaborate in FigJam... for 10–15 minutes. Swarms help Dwell gather feedback, brainstorm company goals, and source editorial ideas. One weekly session generated over 100 new ideas, ranked by team votes. FigJam makes it easy for everyone to join and share ideas openly.
First Draft analyzed Facebook comment sections on posts about Covid-19 vaccines from major Australian news outlets. They found that about... 20% of comments contained vaccine misinformation. The study used manual review to identify false claims and conspiracy theories. The research highlights gaps in Facebook's content moderation and the challenges news publishers face in managing comment sections. The findings show that misinformation can thrive in comments, even when posts themselves are accurate.
Kotobee Author helped Zara Khanna create an interactive ebook about her travels from Scotland to Singapore. Zara wanted a digital,... web-based book with photos, videos, quizzes, and links. Kotobee provided a user-friendly interface and designed the book’s cover and logos. The interactive quizzes and embedded videos made the stories come alive. Readers and media praised the unique, immersive ebook experience.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Everyday Health Group faced a huge spike in creative work during the pandemic. They needed to keep up with strict... medical, legal, and regulatory review. Ziflow became their main tool for creative review and approval. The team used Ziflow’s workflow and Asana integration to track tasks and keep projects moving. Ziflow helped them stay precise and meet tight deadlines, even as creative volume soared.
Vogue Singapore used Spatial to launch an immersive 3D fashion experience called Fashion's New World. The project let users explore... digital couture, AI-generated photography, and interactive storytelling in a virtual space. Visitors could customize avatars, try on exclusive digital dresses, and interact with the September 2022 cover. The experience worked on desktop, mobile, and VR, attracting thousands of visitors. This set a new standard for digital fashion storytelling and expanded Vogue's global reach.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Legacy. com needed a new content management system to support its high-traffic editorial platform. The team chose Drupal for its...robust authoring workflow and editorial layout control. Facet Interactive and Axelerant delivered the Drupal CMS in just 6 months, enabling multi-channel publishing across 1,400+ branded sites. The solution included RESTful APIs, advanced asset management, and SEO-optimized URL structures. Legacy.com now publishes obituaries and news faster, supporting nearly 2,000 newspaper affiliates nationwide.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Wirecutter used Ahrefs to boost its affiliate marketing success. The site drives nearly 12 million organic search clicks monthly. Wirecutter... stands out by sending strong E-A-T signals, providing a great user experience, and leveraging category pages for SEO. Regularly updating content led to 2.8 million more organic visits year-over-year. These strategies helped Wirecutter become a leader in affiliate content and SEO.
Wirecutter used Ahrefs to boost its affiliate marketing success. The site drives nearly 12 million organic search clicks monthly. Wirecutter... stands out by sending strong E-A-T signals, providing a great user experience, and leveraging category pages for SEO. Regularly updating content led to 2.8 million more organic visits year-over-year. These strategies helped Wirecutter become a leader in affiliate content and SEO.
Wirecutter used Ahrefs to boost its affiliate marketing success. The site drives nearly 12 million organic search clicks monthly. Wirecutter... stands out by sending strong E-A-T signals, providing a great user experience, and leveraging category pages for SEO. Regularly updating content led to 2.8 million more organic visits year-over-year. These strategies helped Wirecutter become a leader in affiliate content and SEO.
Wirecutter used Ahrefs to boost its affiliate marketing success. The site drives nearly 12 million organic search clicks monthly. Wirecutter... stands out by sending strong E-A-T signals, providing a great user experience, and leveraging category pages for SEO. Regularly updating content led to 2.8 million more organic visits year-over-year. These strategies helped Wirecutter become a leader in affiliate content and SEO.
A US-based digital publishing company
- Publishing
- Large
USA
seoClarity's Content Fusion helped a US-based digital publishing company boost organic traffic. The team optimized high-potential pages using AI-driven content... recommendations. One page saw a 519% increase in organic traffic in 9 months. Other pages achieved gains of 380%, 461%, and 162% in under 9 months. On average, optimized content saw a 295% traffic increase, proving the value of scalable content optimization.
DPG Media used Textmetrics to improve their editorial workflow. Before, their teams missed chances to optimize and standardize content. With... Textmetrics, editors got real-time SEO and content feedback. This helped make articles easier to read and more discoverable. The software’s customization and actionable insights were key benefits for DPG Media.
Ryte helped mylife. de launch a new health portal in 2016. The team used Ryte to monitor SEO basics and...technical issues. They set up separate projects for development and live environments. Ryte enabled weekly checks and data-driven workflows. mylife.de increased its visibility index from 0 to 19 and saw a 1,500% rise in clicks and impressions.
Publishing Clients Speak: The Impact of deploying Mobile Marketing solutions
ShoutMeLoud
- Publishing
- Small
New Delhi, India
PushEngage helped ShoutMeLoud boost conversions by 10% using segmented web push notifications. The blog saw a 6.77% opt-in rate and... a 5.3% click-through rate on email push campaigns. Segmentation allowed ShoutMeLoud to send targeted messages, increasing engagement and repeat traffic. PushEngage's pricing was affordable, making it easy for ShoutMeLoud to scale their campaigns. Real-time updates and automation drove higher sales and brand loyalty.
Newsweek used Insider to boost user engagement by 40%. They achieved this with web push notifications, urgency messaging, and content... recommendations. The solution helped reduce bounce rates by 23%. Newsweek increased both ad and subscription revenue. Subscribers now return more often and view more pages.
CleverTap helped Times of India double its subscriber base by automating user engagement. The platform enabled real-time, personalized campaigns to... over 10 million users. Automation reduced manual errors and sped up campaign launches. Custom dashboards and data-driven insights improved conversion rates. Times of India now reaches users faster and with more relevant news, boosting subscriptions.
CleverTap helped Times of India double its subscriber base by automating user engagement. The platform enabled real-time, personalized campaigns to... over 10 million users. Automation reduced manual errors and sped up campaign launches. Custom dashboards and data-driven insights improved conversion rates. Times of India now reaches users faster and with more relevant news, boosting subscriptions.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Publishing Success stories in Driving ROI and Results using Revenue Management solutions
Berliner Verlag
- Publishing
- Medium
Berlin, Germany
Aptitude Software's eSuite helped Berliner Verlag cut subscriber management costs by over 50%. The publisher needed to move fast to... support a digital-first strategy and replace legacy systems. eSuite enabled a smooth migration in just six months, centralizing print and digital subscription management. The platform improved team efficiency and allowed flexible bundling for print and digital offers. Berliner Verlag now adapts quickly and delivers better customer experiences.
Chargebee helped Condé Nast increase subscriber retention by shifting to a value-driven subscription model. The company moved away from discount-based... offers and focused on communicating the value of its content. Chargebee enabled flexible subscription options and centralized subscriber data. Condé Nast saw a significant boost in retention rates after implementing Chargebee Retention. The platform provided insights that helped refine retention strategies and reduce churn.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Top Stories in Publishing about adoption of Public Relations software
The Economist
- Publishing
- Large
London, UK
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
Nosy Crow used PR Newswire to promote a downloadable children's book during the coronavirus pandemic. The press release helped the... book get coverage in 187 media outlets, including The Guardian and The Times. In just three weeks, the book was downloaded over a million times from Nosy Crow's website. This case shows how media distribution can drive awareness and reach for publishers. Nosy Crow reached families quickly with the help of Cision's platform.
Nosy Crow used PR Newswire to promote a downloadable children's book during the coronavirus pandemic. The press release helped the... book get coverage in 187 media outlets, including The Guardian and The Times. In just three weeks, the book was downloaded over a million times from Nosy Crow's website. This case shows how media distribution can drive awareness and reach for publishers. Nosy Crow reached families quickly with the help of Cision's platform.
Nosy Crow used PR Newswire to promote a downloadable children's book during the coronavirus pandemic. The press release helped the... book get coverage in 187 media outlets, including The Guardian and The Times. In just three weeks, the book was downloaded over a million times from Nosy Crow's website. This case shows how media distribution can drive awareness and reach for publishers. Nosy Crow reached families quickly with the help of Cision's platform.
Nosy Crow used PR Newswire to promote a downloadable children's book during the coronavirus pandemic. The press release helped the... book get coverage in 187 media outlets, including The Guardian and The Times. In just three weeks, the book was downloaded over a million times from Nosy Crow's website. This case shows how media distribution can drive awareness and reach for publishers. Nosy Crow reached families quickly with the help of Cision's platform.
Nosy Crow used PR Newswire to promote a downloadable children's book during the coronavirus pandemic. The press release helped the... book get coverage in 187 media outlets, including The Guardian and The Times. In just three weeks, the book was downloaded over a million times from Nosy Crow's website. This case shows how media distribution can drive awareness and reach for publishers. Nosy Crow reached families quickly with the help of Cision's platform.
Omeda’s CDP helped Randall Reilly combine audience data from all marketing channels. They integrated Omeda with Google Analytics to get... a detailed, unified view of their readers. This let them see which content topics and articles resonated most. The editorial team used these insights to refine their content strategy. As a result, Randall Reilly saw over 10% growth in unique email audience across all brands.
Class Editori used Mapp's AI-powered platform to analyze audience behavior and preferences. The goal was to connect with users at... every stage of the customer journey. Mapp enabled real-time insights, tracking subscriptions, conversions, and content engagement. Class Editori personalized content and improved editorial processes. The partnership helped increase subscriptions and supported ongoing growth.
Data Axle helped The Penny Hoarder fix major email deliverability issues. The company saw a 24% increase in average inboxing... rate and grew its audience by 225%. Data Axle’s platform enabled real-time analytics, better segmentation, and new newsletter launches. The Penny Hoarder achieved a 50% above-industry-average open rate and added two new communication streams. Personalized support and analytics drove strong engagement and subscriber growth.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Acoustic Campaign helped Scientific American cut email costs by 20%. The team reduced monthly email volume by 30%, sending 3... million fewer emails. They used automation, segmentation, and engagement suppression lists to target readers better. Email revenue jumped 25% after optimizing campaigns. Heatmaps and A/B testing improved engagement and reporting. Scientific American now works smarter and grows sales with fewer emails.
La Presse used mediarithmics to improve how it finds and keeps readers. The publisher focused on data-driven marketing and audience... monetisation. With mediarithmics, La Presse saw strong results in both acquiring new users and making more money from its audience. The case highlights the value of a holistic CDP for publishers. It shows how data can drive growth in media businesses.
Publishing Success stories in Driving ROI and Results using Business Intelligence solutions
Franklin Observer
- Publishing
- Small
Franklin, USA
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Trackonomics helped Great Pet Care grow commissions by 117% year-over-year. The team used Trackonomics to combine all affiliate data into... one dashboard. This made it easy to track clicks, purchases, and revenue from every brand partnership. Articles generating sales increased by 78% in one year. The solution saved time by streamlining link creation and fixing broken links. Great Pet Care expanded brand partnerships and boosted affiliate earnings.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Publishing Success stories in Driving ROI and Results using Sales Engagement solutions
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
The Business Journals used Fullcast Copy. ai to speed up content creation. Reporters and editors saved time by generating SEO...headlines, summaries, and metadata with one click. Over 70% of published content now uses AI-enhanced elements. The newsroom runs 250+ AI workflows daily, making publishing faster and more consistent. Sales teams also reclaimed 15 hours per week for relationship building and pipeline growth.
Glasgowist uses AnywhereWorks to manage a distributed team of writers. The founder, Paul Trainer, coordinates contributors across Scotland and globally.... Remote work lets the team cover stories from anywhere, increasing flexibility and reach. Technology enables real-time collaboration and content updates from any location. This approach supports independent journalism and helps Glasgowist grow its brand online.
Schlager. de used tchop to launch a branded mobile app for its fan community. The app brought together news, videos,...social posts, and podcasts in one place. Community features like chat, artist channels, and gamification increased engagement. Over 90% of users registered within their first three sessions. Monthly rewards and interactive content kept fans active and loyal. The app reduced platform dependency and built direct fan relationships.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Publishing Clients Speak: The Impact of deploying Project Management solutions
Lulu Press
- Publishing
- Medium
Raleigh, USA
Lulu Press unified its teams and improved efficiency by 12% after switching to ClickUp. The company replaced Jira and Basecamp... with ClickUp’s all-in-one workspace. Teams centralized workflows, integrated GitLab, and automated routine tasks. This change streamlined product releases and improved cross-team visibility. Manual work decreased, helping Lulu Press manage product development and marketing better.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Espresso Tutorials GmbH used Redbooth to manage over 50 projects with a small team. They needed a cloud-based project management... tool to organize tasks by category and track deadlines. Redbooth’s user-friendly interface and built-in features met all their needs. The company reduced time to market and improved overall efficiency. Staff quickly adopted the platform, supporting better project tracking.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Totara Learn helped Nursing Times launch an online learning platform for nurses and midwives. The system made it easier to... track revalidation activities and continuing professional development. Managers can now keep reliable records and use a dashboard to monitor progress. Thousands of nurses have used the platform, reporting time savings and improved efficiency. The solution supports compliance with Nursing and Midwifery Council regulations.
Bitesize Bio uses LearnDash to deliver free online courses for bioscientists. They offer open access to training and knowledge through... articles, webinars, and podcasts. LearnDash's course access settings let users join courses without payment, helping Bitesize Bio grow their email list. The Focus Mode feature keeps learners engaged and boosts course completion rates. Bitesize Bio builds a strong learning community with LearnDash.
Continental Press switched to MagicBox to deliver K–12 digital products. The partnership helped them adapt to changing learning environments. MagicBox... provided customized solutions for their educational market needs. The support team guided them to manage their platform efficiently. Continental Press plans to deliver more quality materials with MagicBox.
AIP Publishing LLC chose Access Cloud for their cloud hosting needs. The company valued Access Cloud's deep knowledge and expertise.... Stephanie Finnegan, Senior Manager of IT Infrastructure and Operations, shared positive feedback about the partnership. Access Cloud helped AIP Publishing LLC improve their IT operations. The relationship focused on reliable cloud solutions for publishing.
Publishing Clients Speak: The Impact of deploying Help Desk solutions
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Centro Dom Bosco used HubSpot to unify marketing, sales, and customer support. Before, they managed leads and sales with many... tools, causing slowdowns and disconnected data. With HubSpot, they integrated e-commerce, member management, and publishing pipelines. The team now segments leads, tracks customer journeys, and automates campaigns. This led to higher conversion rates and faster, more personalized support. They reduced manual work and improved decision-making with real-time data.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Convertful helped Spending Hacker boost subscriber rates with Social Optin forms. The blog tested traditional forms against Social Optin, finding... that clear instructions improved results. Combining Social Optin with traditional forms led to a 34.62% conversion rate on call-to-action popups. Personalized lead magnets and content locking pushed conversion rates up to 39.29% for targeted audiences. These strategies made it easier for visitors to subscribe and increased email list growth.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Acoustic Campaign helped Scientific American cut email costs by 20%. The team reduced monthly email volume by 30%, sending 3... million fewer emails. They used automation, segmentation, and engagement suppression lists to target readers better. Email revenue jumped 25% after optimizing campaigns. Heatmaps and A/B testing improved engagement and reporting. Scientific American now works smarter and grows sales with fewer emails.
Acoustic Campaign helped Scientific American cut email costs by 20%. The team reduced monthly email volume by 30%, sending 3... million fewer emails. They used automation, segmentation, and engagement suppression lists to target readers better. Email revenue jumped 25% after optimizing campaigns. Heatmaps and A/B testing improved engagement and reporting. Scientific American now works smarter and grows sales with fewer emails.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
MonsterInsights helped The World Travel Guy, a solo-run travel blog, use analytics to grow his site. The blog owner tracked... affiliate link clicks and landing page performance with MonsterInsights reports. He used category tracking to find popular destinations and form tracking to boost newsletter signups. AI features made it easy to get quick answers from his data. These insights led to better content promotion and higher conversion rates.
Catchpoint helped Dotdash cut mean time to resolution by 95% using real user monitoring. Dotdash, a major digital publisher, needed... to improve web performance for millions of users. They used Catchpoint’s active observability and RUM to quickly find and fix issues. The solution let them spot root causes almost instantly and integrate performance data into internal dashboards. This led to better user engagement and a smoother digital experience.
Moser Holding used Piwik PRO Analytics Suite to unify data from multiple departments and eliminate data silos. The company replaced... Google Analytics and other tools to get accurate, reproducible raw data for in-depth analysis. With Piwik PRO’s CDP, they created detailed customer segments and improved personalization. A test campaign achieved a 15% conversion rate for new subscriptions. Productivity increased across editorial, sales, and analytics teams.
Content Science helped Wiley create a new content strategy. Wiley wanted to engage users and show a modern brand. Content... Science analyzed Wiley’s goals, users, and content. They gave Wiley a clear plan and roadmap. Wiley’s teams now work together better. The new strategy helps Wiley connect with more users.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
The Irish Times marketing team needed a faster way to create and share promotional video content. Overcast’s digital asset management... solution let them get started in under an hour. Training took minutes, not days. The team could now manage content from mobile devices, not just office PCs. Overcast helped them meet all their KPIs and speed up their workflow.
Koneviesti used BCaster to run a photo competition for its magazine subscribers. Over 5% of subscribers participated by sharing photos... of their spring chores. The magazine used these authentic photos in print, on its website, and on social media. This increased engagement and encouraged readers to spend more time on Koneviesti’s digital platforms. The campaign helped build trust and awareness for the brand.
Cloudinary helped Bloomsbury Publishing digitize over 100,000 documents for academic use. The platform enabled fast, secure delivery of high-resolution images... to universities and researchers. Bloomsbury cut publishing time by 50% and saved up to 24 months on digital transformation. Cloudinary’s DAM solution automated image management and ensured responsive, optimized images for all devices. The system also provided strong security, restricting access to authorized users only.
Cloudinary helped Bloomsbury Publishing digitize over 100,000 documents for academic use. The platform enabled fast, secure delivery of high-resolution images... to universities and researchers. Bloomsbury cut publishing time by 50% and saved up to 24 months on digital transformation. Cloudinary’s DAM solution automated image management and ensured responsive, optimized images for all devices. The system also provided strong security, restricting access to authorized users only.
Censhare helped Hearst UK save over 3,000 hours per year and cut annual page costs by 5%. The platform enabled... 30% content reuse and automated sorting of 20,000 items daily. Hearst UK used Censhare to manage editorial workflows, legal approvals, ad planning, and image rights. Two-thirds of the company now rely on Censhare for print and digital media production. This led to faster article delivery and improved collaboration across teams.
Data Axle helped The Penny Hoarder fix major email deliverability issues. The company saw a 24% increase in average inboxing... rate and grew its audience by 225%. Data Axle’s platform enabled real-time analytics, better segmentation, and new newsletter launches. The Penny Hoarder achieved a 50% above-industry-average open rate and added two new communication streams. Personalized support and analytics drove strong engagement and subscriber growth.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
JaneAusten. com used Riddle to create over 350 interactive quizzes about Jane Austen's works. The quizzes helped turn casual visitors...into engaged readers and paying members. JaneAusten.com achieved a 79% average quiz completion rate and 4 minutes average time per quiz, 43% above the platform benchmark. Exclusive member quizzes saw even higher engagement, with 5.5 minutes average completion time. Leaderboards and account creation encouraged repeat visits and membership sign-ups.
Cambridge University Press used Recollective to build a 2,000-person insight community. They wanted to centralize research and connect better with... teachers and academics. Before, their research was siloed and data was fragmented. Recollective let them manage research in-house, combine qualitative and quantitative methods, and reach new markets. The platform helped them grow their community from 400 to 2,000 members and improve customer understanding.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Global publishing powerhouse subsidiary
- Publishing
- Very Large
Pitcher helped a global publishing powerhouse subsidiary speed up revenue and market share growth. The company faced slow sales call... planning, content overload, and manual order entry. Pitcher integrated with CRM and other systems to automate pre-call planning and create digital pitch books. Sales reps could now access 100,000 titles instantly and submit orders with one click. The result was 100% adoption, more daily sales calls, and a faster, more agile sales process.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Top Stories in Publishing about adoption of Live Chat software
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Crisp helped Reedsy cut their average support response time from 23 to 18 minutes. The team used AI-powered Magic Replies... and a no-code chatbot builder to personalize customer interactions. Crisp's platform let remote agents access user data and streamline conversations. Reedsy improved customer satisfaction and increased conversions with targeted, timely support. The support team found Crisp easy to use and valued the responsive vendor support.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Acoustic Campaign helped Scientific American cut email costs by 20%. The team reduced monthly email volume by 30%, sending 3... million fewer emails. They used automation, segmentation, and engagement suppression lists to target readers better. Email revenue jumped 25% after optimizing campaigns. Heatmaps and A/B testing improved engagement and reporting. Scientific American now works smarter and grows sales with fewer emails.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Measuring Chatbot Success in Publishing Deployments
The Washington Post
- Publishing
- Large
Washington, USA
Uniphore helped The Washington Post increase new customer acquisition by 131% using enhanced first-party data and a customer data platform. The Post improved... reader engagement, raising repeat visits by 12% in the first 30 days. Personalized lead nurture journeys and targeted communications deepened customer relationships and trust. The Post also boosted resubscribe rates by 38% with tailored outreach to lapsed readers. Uniphore's platform enabled faster analytics, saving hours for data teams and supporting real-time, personalized experiences.
Uniphore helped The Washington Post increase new customer acquisition by 131% using enhanced first-party data and a customer data platform. The Post improved... reader engagement, raising repeat visits by 12% in the first 30 days. Personalized lead nurture journeys and targeted communications deepened customer relationships and trust. The Post also boosted resubscribe rates by 38% with tailored outreach to lapsed readers. Uniphore's platform enabled faster analytics, saving hours for data teams and supporting real-time, personalized experiences.
Uniphore helped The Washington Post increase new customer acquisition by 131% using enhanced first-party data and a customer data platform. The Post improved... reader engagement, raising repeat visits by 12% in the first 30 days. Personalized lead nurture journeys and targeted communications deepened customer relationships and trust. The Post also boosted resubscribe rates by 38% with tailored outreach to lapsed readers. Uniphore's platform enabled faster analytics, saving hours for data teams and supporting real-time, personalized experiences.
Publishing Success stories in Driving ROI and Results using Event Management solutions
Technology Networks
- Publishing
- Medium
Sudbury, UK
vFairs helped Technology Networks host its first virtual event. The event achieved a 146% turnout, with over 300 pre-event registrations... and 400 unique visits. vFairs provided a custom landing page, interactive webinars, and networking forums. The platform enabled easy navigation and strong engagement. Feedback praised the event's design and the support from vFairs.
LoginRadius helped ¡Hola! migrate to a new multilingual identity solution in just two months. The magazine needed a stable SSO... platform for multiple web properties and language support for Spanish and English sites. LoginRadius enabled seamless data migration with zero disruption to users. The hosted solution allowed ¡Hola! to manage login and registration pages centrally. 24/7 support ensured the project met a tight deadline.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
L’Express used Skimlinks to launch its first integrated shopping guide in 2024. The team combined editorial expertise with SEO data... to create shopping content that matched its journalism. Skimlinks provided weekly support and access to its Editorial Network. L’Express saw a 60% increase in publisher commissions in Q2 over Q1. Affiliate revenue grew every month, and reader engagement stayed strong.
Circlewise helped Mediafy Magazines manage and monitor their affiliate marketing. Mediafy saw an increase in sales in 2020. They had... 3,700 confirmed orders and 90 active, converting publishers. The team at Mediafy praised Circlewise for high service and efficiency. They recommend Circlewise as an affiliate marketing partner.
Trackonomics helped Great Pet Care grow commissions by 117% year-over-year. The team used Trackonomics to combine all affiliate data into... one dashboard. This made it easy to track clicks, purchases, and revenue from every brand partnership. Articles generating sales increased by 78% in one year. The solution saved time by streamlining link creation and fixing broken links. Great Pet Care expanded brand partnerships and boosted affiliate earnings.
How Advertising is Delivering ROI for Publishing Leaders
Vietnamese recipe blog (owned by Khôi)
- Publishing
- Small
Ho Chi Minh City, Vietnam
Adsterra helped a Vietnamese recipe blog earn $15,265 in March 2026 using Popunder ads. The blog targets English-speaking users searching... for authentic Vietnamese recipes. Most revenue comes from US traffic, with a $5.52 CPM. The owner uses TikTok and long-tail SEO to drive high-intent visitors. Popunder ads match user behavior, maximizing ad revenue for short, focused sessions.
PSC helped Stream Publishing Ltd move from a custom Microsoft Access database to a specialized publishing software. The team now... manages bookings, artwork, and invoicing in one place. Exporting invoices to Sage is fast and saves a lot of time. PSC’s reporting tools give quick business insights with over 250 reports. Staff can work from anywhere, making remote work easy. The sales process is now smoother and accounts work takes less time.
Intentwise Explore helped Peter Pauper Press double its new-to-brand purchases in one year. The publisher used the platform to analyze... Amazon Marketing Cloud data and identify 11 products with high NTB conversion rates. By increasing ad spend on these products by 150%, the company saw a 323% rise in NTB customers and a 341% jump in NTB sales from June 2023 to June 2024. The team also optimized ad combinations, boosting results further. Data-driven insights powered rapid growth in new customer acquisition.
DynamicWeb helped the Lorenz Corporation move to a unified eCommerce and Dynamics AX platform. The new solution replaced unreliable, home-grown... systems and improved ERP integration. Lorenz now saves the time of 1-2 full-time roles each year. The platform lets customers filter thousands of SKUs and download digital products instantly. Lorenz has seen better value and a stronger user experience, helping them lead in digital sheet music sales.
Cara Stein used SamCart to sell eBooks and digital courses. She wanted to cover $6,000 in monthly expenses. In her... first year, she made $181,697.50 using SamCart's platform. Cara used a simple sales page and order bumps to boost revenue by 67%. She added payment plans and recurring memberships with SamCart's features. Her business grew fast and became easy to manage.
Swiftype helped EO Media Group improve search for their ad marketplace on Capital Press. The team needed customizable search with... faceting and better insights. Swiftype was deployed in just weeks and worked right away. The dashboard gave new metrics and revealed ad revenue opportunities. EO Media Group saw a 145% increase in ad revenue and a 43% rise in users. Advertisers sold out products due to better search-driven campaigns.
Jotform Enterprise helped Reach, a leading UK publisher, boost reader engagement and data collection. Reach used Jotform to quickly launch... polls and surveys during major sports news, collecting over 120,000 responses in one campaign. The platform enabled a 325% year-on-year increase in monthly online submissions. Jotform streamlined newsletter signups and improved internal workflows. Reach now connects with more readers and delivers relevant content faster.
Convertful helped Spending Hacker boost subscriber rates with Social Optin forms. The blog tested traditional forms against Social Optin, finding... that clear instructions improved results. Combining Social Optin with traditional forms led to a 34.62% conversion rate on call-to-action popups. Personalized lead magnets and content locking pushed conversion rates up to 39.29% for targeted audiences. These strategies made it easier for visitors to subscribe and increased email list growth.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Data Axle helped The Penny Hoarder fix major email deliverability issues. The company saw a 24% increase in average inboxing... rate and grew its audience by 225%. Data Axle’s platform enabled real-time analytics, better segmentation, and new newsletter launches. The Penny Hoarder achieved a 50% above-industry-average open rate and added two new communication streams. Personalized support and analytics drove strong engagement and subscriber growth.
The New Statesman used the TravelTime API to build an interactive map for its 'State of the Nation' data site. Readers could design... their own London Underground routes and calculate journey times. The TravelTime API enabled accurate commute time calculations, supporting complex variables like walking speeds and bus routes. The solution was chosen over Google APIs for its flexibility and ease of use. The feature helped visualize the impact of the new Elizabeth Line on commute times.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Publishing Clients Speak: The Impact of deploying Website Builder solutions
Russmedia
- Publishing
- Medium
Austria
Russmedia used Vev's interactive content platform to create "Story Premium" ads. These ads led to 15 times more readers and... 43 times higher engagement than traditional formats. Russmedia also saw a 14 times higher click-through rate. Advertisers returned for more campaigns due to strong results. Vev helped Russmedia deliver immersive, multimedia stories quickly and at scale.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
DreamHost helped Descriptionari, a global writing platform, recover from a major outage. Angela Abraham, the founder, faced a critical website... failure after a server migration. DreamHost engineers restored the site, recovering lost content and fixing long-standing technical issues. The platform's speed and reliability improved, allowing writers worldwide to access resources faster. Abraham praised DreamHost for their honesty, care, and technical support.
Publishing Clients Speak: The Impact of deploying Demand Generation solutions
Unidad Editorial
- Publishing
- Large
Madrid, Spain
Unidad Editorial uses Qualifio to run 4,000 campaigns each year. These campaigns generate about 40 million participations. The company collects... first-party data and boosts reader engagement. Qualifio helps Unidad Editorial increase data monetisation and deliver more value to advertisers. The platform supports both internal data teams and external publishing needs.
Centro Dom Bosco used HubSpot to unify marketing, sales, and customer support. Before, they managed leads and sales with many... tools, causing slowdowns and disconnected data. With HubSpot, they integrated e-commerce, member management, and publishing pipelines. The team now segments leads, tracks customer journeys, and automates campaigns. This led to higher conversion rates and faster, more personalized support. They reduced manual work and improved decision-making with real-time data.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Publishing Clients Speak: The Impact of deploying Personalization solutions
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Piano helped Kathimerini, a leading Greek newspaper, transform its newsletter strategy. The company moved from generic emails to personalized content... using Piano's analytics and AI tools. Newsletter-driven sessions grew by 1,400%. Subscribers increased from 10,000 to 250,000, a 2,400% rise. Engagement and loyalty improved with targeted onboarding and premium content for paid members.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Publishing Clients Speak: The Impact of deploying Security solutions
¡Hola!
- Publishing
- Medium
Madrid, Spain
LoginRadius helped ¡Hola! migrate to a new multilingual identity solution in just two months. The magazine needed a stable SSO... platform for multiple web properties and language support for Spanish and English sites. LoginRadius enabled seamless data migration with zero disruption to users. The hosted solution allowed ¡Hola! to manage login and registration pages centrally. 24/7 support ensured the project met a tight deadline.
Global information analytics and publishing company
- Publishing
- Large
Netherlands
Flexera Technology Intelligence Platform helped a global information analytics and publishing company in the Netherlands gain visibility into cloud software usage. The company struggled... with limited data and lacked actionable insights for asset management after migrating to the cloud. Flexera One IT Visibility provided better data, and expanding to the full platform enabled quick identification of end-of-life software and security risks. The team developed a remediation plan in weeks, improving software cost management and supporting long-term IT strategy. Flexera's solution is now key to making informed recommendations and optimizing software spend.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
NING helped No Depression transform from a print magazine to a thriving online community. The platform enabled a shift to... community-driven content, increasing engagement and traffic. No Depression now reaches 145,000 unique visitors monthly, far surpassing its print audience. The site generates profitable revenue and supports content creators in building their own brands. NING's features like activity feeds and moderation tools keep the community active and organized.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
MOO helped Tara Wigley launch her book, 'How to Butter Toast,' using custom print materials. Tara used A3 posters with... QR codes, business cards, bookmarks, and postcards to make her event feel special. The print products helped her secure sponsorships and made the launch memorable for guests. Tara found the MOO platform easy to use, even designing materials on her phone. The quality and design of the print items encouraged guests to keep them after the event.
Blue Billywig helped Aller Media Denmark grow video revenue by 670%. The publisher saw a 690% increase in video views... and a 30% rise in completion rates. Aller Media used Blue Billywig’s video monetization and content management tools. They implemented features like prebid player bidding and outstream passbacks. A single embed script made setup easy and boosted ad inventory across their magazine portfolio.
Nosy Crow used PR Newswire to promote a downloadable children's book during the coronavirus pandemic. The press release helped the... book get coverage in 187 media outlets, including The Guardian and The Times. In just three weeks, the book was downloaded over a million times from Nosy Crow's website. This case shows how media distribution can drive awareness and reach for publishers. Nosy Crow reached families quickly with the help of Cision's platform.
Millie’s Library used Adjust to improve event configuration and marketing precision. The team reorganized event settings for better data consistency... and accurate tracking of user actions. Adjust’s dashboard enabled real-time analysis and quick reporting. Marketing managers identified churn points and optimized campaigns using detailed funnel analysis. The platform now makes faster, data-driven decisions and allocates resources more effectively.
Browsi helped TRILL, a top Japanese lifestyle publisher, boost ad revenue by 7% with no developer work. TRILL used Browsi’s... no-code optimization suite to test ad layouts, viewability, and timeout settings. Dynamic ad placements replaced static slots, surfacing hidden inventory. Viewability and timeout A/B tests each added 5% RPM. All changes kept user experience and compliance intact. TRILL’s team ran experiments quickly, unlocking new revenue without extra engineering.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Catchpoint helped Dotdash cut mean time to resolution by 95% using real user monitoring. Dotdash, a major digital publisher, needed... to improve web performance for millions of users. They used Catchpoint’s active observability and RUM to quickly find and fix issues. The solution let them spot root causes almost instantly and integrate performance data into internal dashboards. This led to better user engagement and a smoother digital experience.
Penguin Random House Verlagsgruppe
- Publishing
- Large
Munich, Germany
Penguin Random House Verlagsgruppe used CoreMedia to launch a new digital experience platform. The platform supports over 2,500 new titles... each year and unifies 40+ publishing imprints. Real-time data updates keep book information current for readers. Marketing teams can create and update content quickly using flexible modules. The solution integrates with Salesforce CRM for audience segmentation and personalized campaigns. Mobile-first design ensures strong performance for all users.
Publishing Clients Speak: The Impact of deploying SMS Marketing solutions
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Gospel Truth Magazine used Trumpia's SMS software to grow their subscriber list. They collected over 10,000 contacts in just one... month. The magazine sends promotions and alerts to these contacts. This helped them expand their subscription-based publication. Trumpia's shared short code made it easy to reach more readers. The solution supports their print, radio, and online channels.
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
Shopify Plus helped TASCHEN launch a new international online shop in just five months. The company saw a 20% increase... in year-on-year revenue, a 12% rise in total orders, and a 6% higher average order value. Shopify Plus enabled a seamless customer journey by integrating online, retail, and phone sales. TASCHEN used headless architecture, PIM, and Shopify Checkout to streamline operations. The new platform allowed faster updates and opened new sales channels.
Publishing examples of Driving Business Value with Video Platform
Royal Society of Chemistry
- Publishing
- Large
London, UK
Socialive helped the Royal Society of Chemistry double its event video output without raising costs. The team saved up to... one hour per video in editing and file transfers. Socialive enabled remote video creation, reducing travel and supporting the RSC’s net zero goals. The platform made it easy to feature diverse voices and senior leaders in global content. RSC won a diversity award for its inclusive video programs powered by Socialive.
Ragan Communications used uStudio to shift from print to digital video training. They managed thousands of videos for marketing, webinars,... and subscription products. The team grew from one to seven people as video demand increased. Revenue streams expanded with new video products and revived old publications in video format. uStudio enabled fast delivery and packaging of video content, driving business growth.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
The New York Times Learning Network
- Publishing
- Large
New York, USA
ON24 helped The New York Times Learning Network boost webinar production by 500%. The team used ON24 to run 12... webinars in six months, reaching a global audience of educators. 97% of attendees reported high satisfaction with the webinars. 95% said they would recommend the sessions to others. ON24 features like group chat and follow-up emails improved engagement and resource sharing.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley uses Mindtickle’s unified platform to boost sales engagement and readiness. Reps can quickly find and use content, which increases... team engagement. Leaders now see what content works best. Onboarding and training are smoother and more efficient. Mindtickle supports sales, customer success, marketing, editorial, and product teams. Asset Hubs and Copilot’s search make learning and content access easy for everyone.
Publishing Clients Speak: The Impact of deploying Digital Signature solutions
Franklin Observer
- Publishing
- Small
Franklin, USA
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Publishing Success stories in Driving ROI and Results using Bot Platform solutions
Veterinary Business Development
- Publishing
- Small
UK
nmodes built a chatbot for Veterinary Business Development to boost online engagement. The Vet Times app launched in 2018 and... automated 24/7 support for veterinary professionals. In two months, the app saw 2,500 downloads and 60% user return rate. The chatbot improved lead qualification and user support. VBD’s team could focus on new features while users accessed real-time help on veterinary topics.
Piano helped Kathimerini, a leading Greek newspaper, transform its newsletter strategy. The company moved from generic emails to personalized content... using Piano's analytics and AI tools. Newsletter-driven sessions grew by 1,400%. Subscribers increased from 10,000 to 250,000, a 2,400% rise. Engagement and loyalty improved with targeted onboarding and premium content for paid members.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Boone Newspapers used Second Street's digital ballot solution to drive $1. 2 million in revenue in their first year. The...'Best Of' ballot program helped them grow their email database by 47,132 contacts. They saw a 1915% increase in users year over year. The company improved their sales execution and revamped their program structure. This partnership delivered strong results for their publishing business.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Publishing Clients Speak: The Impact of deploying Payment Gateways solutions
L'épicerie Séquentielle
- Publishing
- Small
Lyon, France
L'épicerie Séquentielle used PayFacile to sell their comic books online. The association, based in Lyon, publishes monthly comics and needed... a simple way to reach readers digitally. PayFacile enabled them to quickly set up online sales without technical skills. The platform's ease of use and fast setup helped them manage subscriptions and expand their reach. This allowed more readers to access affordable, local comics.
Bannerflow enabled Bonnier Publications to produce hundreds of display campaigns each year across four Nordic markets. The platform helped the... team scale creative output, manage complex campaign variations, and track performance in real time. Built-in collaboration tools improved workflows and allowed remote scaling of campaigns. Real-time updates made creative changes faster and easier. Bannerflow’s support empowered the team to experiment and grow their in-house capabilities.
Publishing examples of Driving Business Value with Social CRM
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Shopify Plus helped TASCHEN launch a new international online shop in just five months. The company saw a 20% increase... in year-on-year revenue, a 12% rise in total orders, and a 6% higher average order value. Shopify Plus enabled a seamless customer journey by integrating online, retail, and phone sales. TASCHEN used headless architecture, PIM, and Shopify Checkout to streamline operations. The new platform allowed faster updates and opened new sales channels.
Gong’s Revenue Intelligence Platform helped Elsevier’s North American sales team close deals 35% faster. Managers using Gong saw a 45%... increase in deal size. Sales reps used Gong’s insights to clarify pain points and move deals forward. Managers accessed real-time deal data and coached reps more effectively. Elsevier also used Gong to share customer feedback across teams, improving product decisions and account handoffs.
Measuring Inside Sales Success in Publishing Deployments
Gruppo Mondadori
- Publishing
- Large
Milan, Italy
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Publishing examples of Driving Business Value with Sales Analytics
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Publishing Clients Speak: The Impact of deploying Field Sales solutions
Wiley
- Publishing
- Large
Hoboken, USA
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Acast helped The Week, a popular UK magazine, boost subscriptions with a podcast ad campaign. The campaign used host-read sponsorships... on political podcasts and unique landing pages for easy redemption. The Week saw a 96% drop in cost per acquisition compared to previous campaigns. Trial take-through rates rose by 10 percentage points above target. Website and paid search traffic also increased during the campaign.
The New Statesman used the TravelTime API to build an interactive map for its 'State of the Nation' data site. Readers could design... their own London Underground routes and calculate journey times. The TravelTime API enabled accurate commute time calculations, supporting complex variables like walking speeds and bus routes. The solution was chosen over Google APIs for its flexibility and ease of use. The feature helped visualize the impact of the new Elizabeth Line on commute times.
Oracle Cloud HCM helped Gruppo Mondadori unify HR processes across all its businesses. The company replaced paper and spreadsheets with... a single cloud platform. Employees now use self-service tools to update their own information. HR can analyze data to track efficiency and engagement. The new system supports recruiting, learning, talent, and compensation in one place. This change made HR work faster and easier for everyone.
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
Publishing Clients Speak: The Impact of deploying Web Security solutions
Android Authority
- Publishing
- Medium
WP Engine's Headless WordPress helped Android Authority boost site speed by up to 6x. The digital publication improved all Lighthouse... metrics and saw a revenue increase within the first month. Android Authority now loads faster than any competitor on desktop and mobile. The move to headless architecture gave developers more flexibility and improved SEO. Content creators kept their familiar workflows while readers enjoyed a better experience.
Publishing Clients Speak: The Impact of deploying Social Media Marketing solutions
The Economist - Publishing - Large
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
The Economist - Publishing - Large
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
The Economist - Publishing - Large
Meltwater helped The Economist connect with over 1. 4 million subscribers by providing deep audience insights. The Economist used Meltwater's...social listening and analytics tools to understand brand impact and guide content planning. The team created targeted outreach lists and databases to reach the right readers. Monthly reporting gave actionable data on trending topics and influential figures. The Economist now measures subscriptions and ROI more effectively, supporting global communications.
Sharpologist - Publishing - Small
Sharpologist uses Missinglettr to automate social media campaigns for its men's grooming blog. Mark, the owner, sets up 12-month drip... campaigns in about 10 minutes per article. He customizes posts for each social channel to boost engagement. By using both Missinglettr and native platform analytics, he refines his posting strategy. As a result, Sharpologist now gets over 1,000 extra blog visits each month from social media.
Wiley - Publishing - Large
Wiley used Salesforce Agentforce and Einstein for Service to improve customer support. They saw a 213% return on investment and... saved $230,000 annually. Agentforce boosted case resolution by over 40% compared to their old chatbot. AI tools helped Wiley onboard seasonal agents 50% faster. Automation and case summaries helped Wiley spot trends and improve supplier accountability.
カシメリニ (Kathimerini) - Publishing - Medium
Piano helped Kathimerini, a leading Greek newspaper, transform its newsletter strategy. The company moved from generic emails to personalized content... using Piano's analytics and AI tools. Newsletter-driven sessions grew by 1,400%. Subscribers increased from 10,000 to 250,000, a 2,400% rise. Engagement and loyalty improved with targeted onboarding and premium content for paid members.
Centro Dom Bosco - Publishing - Medium
Centro Dom Bosco used HubSpot to unify marketing, sales, and customer support. Before, they managed leads and sales with many... tools, causing slowdowns and disconnected data. With HubSpot, they integrated e-commerce, member management, and publishing pipelines. The team now segments leads, tracks customer journeys, and automates campaigns. This led to higher conversion rates and faster, more personalized support. They reduced manual work and improved decision-making with real-time data.
Franklin Observer - Publishing - Small
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Hearst Italia - Publishing - Large
Echobox Email helped Hearst Italia simplify their newsletter workflow. The team saw a 31% increase in email click rates. They... also reduced time spent on newsletters by 85%. Editorial teams now use modern designs and select content more easily. The process is faster and easier for everyone involved.