Knowledge Management Customer Deals | Implementation & Best Practices

KMS Lighthouse helped BGL Group improve customer service and knowledge management. BGL Group needed better document organization and accurate information sharing as they grew quickly. They used KMS L...ighthouse to build a strong knowledge base and decision trees for their call center. Employees can now search for answers in real time and share feedback. Employee productivity increased by 150% after using the system.
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ScreenSteps helped BYU-Idaho move from Adobe InDesign to a knowledge ops platform. Before, only 3 student employees could create help docs. Now, all 37 staff members can make documentation. They crea...ted over 2,000 help articles. The new system is faster and easier to use. This improved the user experience for students, parents, faculty, and staff.
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Notion helped Cursor, a fast-growing startup, scale from a few founders to over 100 people. Cursor used Notion as a central workspace to cut down on meetings, reduce tool sprawl, and keep teams focus...ed. They replaced five tools with Notion, eliminated information silos, and let teams build custom workflows. Notion AI made onboarding easy and gave instant answers, saving time and boosting productivity. Cursor's teams now work faster and stay organized as they grow.
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KnowledgeOwl helped SurveyGizmo build and manage their documentation. The software is easy to use and lets users create a knowledge base quickly. SurveyGizmo found it simple to customize their knowle...dge base with many options. The team at KnowledgeOwl listens to feedback and improves the product. SurveyGizmo values the customer-focused approach and support from KnowledgeOwl.
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PageUp helped City of Kingston streamline recruitment and onboarding. The local government cut manual work and improved engagement. Teams found the system easier and more intuitive. Staff gained more... visibility into hiring. City of Kingston employs about 1,600 people. The solution boosted efficiency in government talent management.
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ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mob...ile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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Shelf helped a global coffee brand fix its customer service documentation. The company used Shelf to remove 23% of content ROT files and set up document quality checks. Shelf's copilot gave 93% answe...r accuracy on day one. 99% of agents now use copilot. First contact resolution reached 95%. Average handle time dropped by 22%. The company won a top contact center award after using Shelf.
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Fiix CMMS helped Bush Brothers and Company improve their maintenance program. The company needed flexible software that allowed easy changes and team involvement. Fiix CMMS enabled Bush Brothers to m...anage preventive maintenance schedules, assets, and work orders. The team used dashboards and integrated parts management with their ERP system. After implementation, Bush Brothers saw better work order management and asset history tracking. Reporting features surpassed previous systems, and maintenance efficiency reached 85%.
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Spekit helped ZoomInfo deliver just-in-time enablement to sales teams. Before Spekit, only 10% of reps read process updates and millions in pipeline were lost due to missed changes. With Spekit, enga...gement on key process updates tripled. Over 1,100 demo calls were correctly dispositioned in a month, recovering millions in pipeline. The enablement team now uses Spekit for onboarding, sales manager empowerment, and AI-powered knowledge delivery.
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Skilljar helped a mid-market company improve customer training. The company used Skilljar's customizable interface to make training easy for users. API connections allowed personalized landing pages ...and highlighted relevant training. This was not possible with their previous system. The VP of product education praised Skilljar for enabling a leap forward in customer training.
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Signiant Manager+Agents and Media Shuttle help Ubisoft move huge game files fast. Ubisoft needs to send over 2TB of data for a single game version to studios worldwide. Before Signiant, file transfer...s could take five days with FTP. Now, Signiant sends builds in minutes. Media Shuttle also lets Ubisoft work securely with outside partners and replaces FTP. Ubisoft says Signiant is essential for global game development.
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Gray Somerville used an intrapreneurial approach to drive major change at his company. He launched a new product line that became a multi-million dollar revenue stream in under two years. His efforts... led to a 220% increase in his salary and helped his organization grow by 20%. He later developed a structured intrapreneurship system, which inspired the creation of LaunchPath. This story shows how intrapreneurship can create big results for both individuals and companies.
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Fortnox had trouble with their old knowledge base. Their agents could not search for information easily. This made them less productive. They started using Tettra for knowledge management. Tettra mad...e it easy to find and edit information. Agents became more efficient and happy. Fortnox now has all their important information in one place.
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Elium helped the information systems department at VINCI Energies improve their IT support team's knowledge management. The team faced problems with scattered and outdated documentation across many t...ools. Elium provided a central place for all IT knowledge and made sharing easy. Features like expiration dates and multi-language support kept information current and accessible. The team found Elium user-friendly and dynamic, helping them keep their knowledge base up to date.
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Cegid Retail helped MARLI New York unify its global retail operations. Before, MARLI used separate POS systems for each store, making data hard to access. With Cegid Retail, they gained centralised i...nventory and sales visibility, integrated with Salesforce and SAP, and enabled mobile POS. MARLI saw near-perfect inventory accuracy and better efficiency with real-time analytics. The platform improved client insights and standardised pricing across all markets.
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XWiki helped Belledonne Communications move from an on-premise wiki to XWiki Cloud. The company needed a simple, powerful, and easy-to-use wiki for documentation and team collaboration. As their docu...mentation grew, they faced server performance issues with their old setup. Moving to XWiki Cloud reduced costs, simplified maintenance, and improved scalability. The Belledonne team found XWiki stable, responsive, and easy for non-technical users.
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Zavanta helped Colonial Savings improve policy management and compliance. Colonial faced challenges with manual, email-based processes and an MS Word + SharePoint system that did not meet their needs.... Zavanta provided a complete solution, making it easy to document, update, and access policies across departments. Employees now use an online knowledge base with fast updates and no IT support needed. The new system increased visibility, streamlined change management, and supported regulatory compliance.
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BA Insight helped a California consulting firm improve information access with simplified search. The firm used BA Insight's enterprise search solution to make finding information easier. This led to... better productivity for employees. The case highlights the benefits of AI-powered search and knowledge management. The consulting firm saw faster access to data and improved workflow efficiency.
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BA Insight helped a California consulting firm improve information access with simplified search. The firm used BA Insight's enterprise search solution to make finding information easier. This led to... better productivity for employees. The case highlights the benefits of AI-powered search and knowledge management. The consulting firm saw faster access to data and improved workflow efficiency.
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harmon.ie helped Aon Hewitt improve account management with Microsoft 365 and SharePoint. The company reached almost 100% adoption of SharePoint using harmon.ie. This made it easier for Aon Hewitt to... manage knowledge and meet regulatory needs. Aon Hewitt delivered more value to clients. The solution was easy to use, leading to 95%-100% adoption in the first year.
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XSOL business modeling software helped FOB Direct Ltd, a New Zealand clothing importer, gain real-time control over its supply chain. The company improved contract margin management, achieved 100% su...pply chain visibility, and increased accuracy. XSOL enabled management by exception, alerting staff to issues like low margins or airfreight use. The system allowed direct input from the China office and shipping agent, cutting process steps and boosting efficiency. FOB Direct now tracks profits, sales, and supplier performance in real time, with no business downtime during installation.
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SAP Advanced Data Migration by Syniti helped an Australian energy provider serving over 2.5 million residents move HR and payroll data to SAP SuccessFactors. The project transformed 46,000 HR records..., 41,000 payroll records, and 15,000 finance records. All data loads finished ahead of schedule with zero defects. The company improved productivity, automated workflows, and gained better access to information. The digital transformation enhanced employee central, recruitment, onboarding, and payroll modules.
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Jira Service Management helped Arvato Systems improve their service operations. The company used the platform to streamline workflows and manage requests better. This led to faster response times and... improved service quality. Arvato Systems saw better team collaboration and more efficient processes.
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Nuclino helps Apex Hosting manage a fully remote team across many countries and time zones. Apex Hosting uses Nuclino to document processes, train new staff, and keep everyone aligned. Since 2019, th...e team has created over 1,000 documents in Nuclino. The software improved the quality, speed, and effectiveness of their work. Nuclino is now a core part of their daily workflow.
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UiPath Platform helped Yanmar speed up digital transformation. Yanmar used UiPath Studio and Orchestrator to let employees build automations and run robots 24/7. UiPath Communications Mining enabled ...automated market trend and competitor analysis in many languages. Yanmar improved workflow efficiency and filled gaps in its data tools. The company promoted citizen development and empowered staff to do more with fewer resources.
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Parts Town used Bloomfire to improve training and technical support. The company needed a better way to share knowledge with its team. Bloomfire's platform made it easy to find and use important info...rmation. This helped Parts Town train employees faster and support customers better. The solution made work more efficient for everyone.
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HR-Directory 365 helped a Japanese manufacturing conglomerate manage a large HR database. The company had over 3,000 users and affiliates in 29 countries. They faced slow load times and trouble remov...ing inactive accounts. HR-Directory 365 improved database access and saved a lot of time. The solution used SharePoint and Power Automate.
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Document360 helped Avontus improve their knowledge base. The AI-powered search in Document360 worked better than Confluence. Elliot Newton, a Technical Author at Avontus, shared this feedback. Avontu...s found Document360's features useful for their team. The solution made it easier for users to find information.
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KnowledgeHound helped Whirlpool break down information silos and make smarter decisions faster. Whirlpool's consumer insights team needed a way to connect business partners to research data across re...gions. Google Drive did not work for sharing raw survey data and videos. KnowledgeHound provided a user-friendly platform for data-driven search and visualization. Over 600 users registered, with more than 50% repeat usage and 250+ average monthly searches. Stakeholders can now quickly find answers and collaborate better using KnowledgeHound.
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Dr.Explain helped Fermagri create help files for their ERP system. Fermagri needed better user documentation to reduce errors and help employees learn the system faster. They chose Dr.Explain for its... features and strong technical support. The new help system is now being deployed to workstations. Fermagri expects fewer human errors and better training for users.
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Seismic Learning helped Armis improve sales enablement and content management. Armis faced challenges with scattered content and onboarding new sellers as they grew fast. Seismic Learning made it eas...y to find and use sales content and roll out quick sales certifications. Armis increased sales capacity by $850,000, gained 2+ more selling hours per seller each week, and added the equivalent of 6 full-time sellers per year without hiring more.
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Kipwise helped Playground XYZ improve team knowledge sharing. Playground XYZ had trouble with their old wiki because it did not work well with Slack. Kipwise offered better Slack integration and easy... ways to save and find information. Managers used Kipwise features to encourage team members to use the knowledge base. The team now shares and finds answers faster, helping everyone stay informed.
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Meribook helped Jazzy Marketing solve problems with project and knowledge management. The team struggled with other project management tools and old ways of working. They built Meribook as a simple k...nowledge management solution. The product made it easier to organize and store information. After using Meribook, Jazzy Marketing became more confident in their business. Meribook changed how they work and helped them grow online.
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Slite helped Displayce organize all their team information in one place. The Ask feature made it easy for everyone to find answers fast. The team stopped sending repeated questions and saved a lot of... time. Slite is simple for all team members to use, even those who are not technical. Displayce switched from Confluence to Slite for better usability across the company.
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The Buffalo Bills used SkyPrep for their online training needs. The case highlights how SkyPrep helped improve their training process. The content does not provide specific details about the challeng...es faced or the results achieved. There are no numbers or metrics mentioned. The focus is on the use of SkyPrep by the Buffalo Bills for online training.
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Calls9 helped Interlaw build custom digital solutions. These tools make it easy for clients to connect with expert lawyers worldwide. The solutions also help Interlaw market their services better. Co...llaboration across the firm improved. The digital platform is scalable and fits Interlaw’s needs.
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USU IT Asset Management gave Akbank full transparency over its software assets. Akbank managed over 8,500 Windows and Unix servers. Before, tracking licenses was slow and manual. USU enabled the bank... to achieve its first-ever complete software license discovery. Akbank now has 100% cost transparency and zero unexpected audit costs. This improved compliance and cut risks for one of Turkey’s largest banks.
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livepro helped Atlanticus solve problems with their old knowledge management system. Call center agents had trouble finding policies, which caused compliance issues and long call times. livepro made ...it easy for agents to find the right answers fast. Atlanticus saw a 14% reduction in average handle time. Compliance increased by 100%. The announcement process became faster and more reliable.
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Guru helped Bitly solve problems with scattered knowledge and repetitive questions. Bitly used Guru to centralize information for sales and customer success teams. Guru's Slack bot made it easy to fi...nd answers and reduced duplicate questions for engineers. The Q&A workflow kept engineering and sales teams aligned. Bitly saw less time wasted and better access to up-to-date information after using Guru.
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