Knowledge Management Customer Deals | Implementation & Best Practices

Seismic helped HubSpot boost sales rep productivity. HubSpot reps spent too much time searching for resources. Seismic enabled better content... management and faster access to sales materials. HubSpot saved about $18 million a year in efficiency. Each rep saved around 2 hours per week. The company enabled over 3,596 sales and success team members and gained the equivalent of 126 full-time employees without hiring more.
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Spekit helped Sendlane grow its sales team from 2 to 20 in 6 months. The platform enabled fast sales rep... onboarding and training. Sendlane generated $3.7 million in pipeline and closed $750,000 in that time. Spekit's just-in-time enablement boosted ramp speed and sales results. The software provided contextual, embedded support for sales teams.
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Skilljar helped a mid-market company improve customer training. The company used Skilljar's customizable interface to make training easy for users.... API connections allowed personalized landing pages and highlighted relevant training. This was not possible with their previous system. The VP of product education praised Skilljar for enabling a leap forward in customer training.
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UiPath RPA helped Arçelik Global speed up digital processes across the company. The company faced big changes during the COVID-19... pandemic, with more online shopping and supply chain issues. UiPath automated over 85 processes, handling 3.2 million transactions each year. This saved Arçelik $1.1 million and 125,000 working hours per year. The automation runs with a 95.7% success rate.
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Signiant Manager+Agents and Media Shuttle help Ubisoft move huge game files fast. Ubisoft needs to send over 2TB of data... for a single game version to studios worldwide. Before Signiant, file transfers could take five days with FTP. Now, Signiant sends builds in minutes. Media Shuttle also lets Ubisoft work securely with outside partners and replaces FTP. Ubisoft says Signiant is essential for global game development.
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Gray Somerville used an intrapreneurial approach to drive major change at his company. He launched a new product line that... became a multi-million dollar revenue stream in under two years. His efforts led to a 220% increase in his salary and helped his organization grow by 20%. He later developed a structured intrapreneurship system, which inspired the creation of LaunchPath. This story shows how intrapreneurship can create big results for both individuals and companies.
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USU helped EWERK Group manage cloud operations and optimize IT costs. EWERK Group used USU solutions to improve IT efficiency... and manage IT risks. The company also worked to optimize customer service and improve employee experience. USU's tools supported EWERK Group in utilizing AI for better IT and customer service management. The case highlights digital transformation and automation in IT service management.
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Kipwise helped Playground XYZ improve team knowledge sharing. Playground XYZ had trouble with their old wiki because it did not... work well with Slack. Kipwise offered better Slack integration and easy ways to save and find information. Managers used Kipwise features to encourage team members to use the knowledge base. The team now shares and finds answers faster, helping everyone stay informed.
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Meribook helped Jazzy Marketing solve problems with project and knowledge management. The team struggled with other project management tools and... old ways of working. They built Meribook as a simple knowledge management solution. The product made it easier to organize and store information. After using Meribook, Jazzy Marketing became more confident in their business. Meribook changed how they work and helped them grow online.
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Slite helped Displayce organize all their team information in one place. The Ask feature made it easy for everyone to... find answers fast. The team stopped sending repeated questions and saved a lot of time. Slite is simple for all team members to use, even those who are not technical. Displayce switched from Confluence to Slite for better usability across the company.
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Jira and Fisheye helped Telestream improve communication and save time. The company replaced TestTrack with Jira for better flexibility and... growth. Fisheye integration lets QA see code changes and contact engineers directly. Jira increased visibility for customer-facing teams and made remote collaboration easier. Telestream reports enhanced transparency, higher product quality, and major time savings.
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Notion helped Cursor, a fast-growing startup, scale from a few founders to over 100 people. Cursor used Notion as a... central workspace to cut down on meetings, reduce tool sprawl, and keep teams focused. They replaced five tools with Notion, eliminated information silos, and let teams build custom workflows. Notion AI made onboarding easy and gave instant answers, saving time and boosting productivity. Cursor's teams now work faster and stay organized as they grow.
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Dr. Explain helped [0x1] Software und Consulting GmbH create a detailed user manual for their Iray CGI plugin for Autodesk...Maya. Before Dr.Explain, they used basic text and HTML editors, which made documentation slow and hard. Dr.Explain let them make manuals in PDF, online, and print formats from one source. The tool was easy to use and had strong technical support. The company is fully satisfied with the results and the improved documentation process.
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Syniti Knowledge Platform helped Zespri International Limited transform data management and governance for its global S/4 HANA processes. Zespri faced challenges... with legacy systems and manual data handling, leading to low data confidence. Syniti enabled automated workflows, improved data quality, and streamlined supplier onboarding. The platform's dashboards gave Zespri better visibility and control, supporting faster, more informed decisions. Zespri achieved major operational efficiencies and accelerated its supply chain processes.
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Shelf helped a global coffee brand fix its customer service documentation. The company used Shelf to remove 23% of content... ROT files and set up document quality checks. Shelf's copilot gave 93% answer accuracy on day one. 99% of agents now use copilot. First contact resolution reached 95%. Average handle time dropped by 22%. The company won a top contact center award after using Shelf.
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NeuroTags Anti-Counterfeiting and Loyalty Solution helps Bio German Nutrition fight fake supplements in India. The company faced a market where... 60-70% of dietary supplements were counterfeit. They used AI-backed tags from NeuroTags to let buyers check product authenticity with their phones. No app is needed, making it easy for customers. Buyers also earn loyalty points by scanning tags, boosting customer retention.
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Cegid HR helped Crayon centralize and standardize HR processes across 46 countries. The company used Cegid's Performance, Recruitment, and Core... HR modules to manage employee data, streamline annual reviews, and improve performance assessments. New users found the system easy and quick to learn, with most adapting in just a few days. Crayon reduced manual data entry and errors, moving away from Excel and email. The solution enabled better talent management and more efficient HR operations.
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EdCast helped Wipro and NASSCOM launch the FutureSkills platform. The goal was to upskill IT professionals in India. EdCast provided... a learning experience platform for digital skills. Over 2 million users accessed the platform. The project supported large-scale workforce transformation in the IT sector.
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Nuclino helps Apex Hosting manage a fully remote team across many countries and time zones. Apex Hosting uses Nuclino to... document processes, train new staff, and keep everyone aligned. Since 2019, the team has created over 1,000 documents in Nuclino. The software improved the quality, speed, and effectiveness of their work. Nuclino is now a core part of their daily workflow.
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KnowledgeOwl helped Intersect for Ability create The Current, a digital knowledge base for sharing activity lesson plans across 15 agencies. The platform enabled... staff to easily write, review, and share over 600 activities for adults with developmental disabilities. Key features like templates, custom user roles, and a glossary made content creation and navigation simple. The solution reduced prep time for staff and supported remote resource access during COVID. The project met its goal of building a rich, accessible activity database for partner agencies.
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ProProfs helped Sustainable Electronics Recycling International (SERI) scale auditor training to over 1000 companies in 41 countries. SERI faced challenges... tracking trainee progress and quiz results manually, which was inefficient and error-prone. ProProfs automated quizzes, provided permanent transcripts, and delivered data-driven insights. This improved efficiency, accuracy, and allowed SERI to expand its global reach. SERI rated ProProfs support as a 10 for accessibility and helpfulness.
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LearnPath helped Sydney Catholic Schools support over 70,000 students across 152 schools. The platform made it easy for library staff... to create guides and curate resources. Integration with Oliver v5 gave students a central hub for research. Collaboration between schools improved, reducing workload and increasing resource sharing. Staff found LearnPath simple to use, boosting engagement with school resources. Subscription resource usage and educational value increased.
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PageUp helped Bates College improve its employee value proposition. The college used PageUp to deliver a smooth onboarding and performance... management process. Bates College wanted to create a strong academic community and needed better HR technology. With PageUp, they made onboarding and ongoing performance easier for staff. This helped Bates College support its mission and attract top talent.
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ServiceNow helped Digital Transformation Agency improve government ICT procurement. The agency used ServiceNow to streamline processes and boost efficiency. The... solution made procurement faster and more transparent. ServiceNow enabled better digital workflows for government administration. The agency saw improved service delivery and user experience.
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NovoGov helped Keith County, NE manage over 800 miles of roads. Before, the department had little insight into equipment or... maintenance. After using NovoGov, they saw faster access to road maintenance records. Inspection compliance and documentation improved by 100%. Reporting to stakeholders also got better.
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Zavanta helped Colonial Savings improve policy management and compliance. Colonial faced challenges with manual, email-based processes and an MS Word... + SharePoint system that did not meet their needs. Zavanta provided a complete solution, making it easy to document, update, and access policies across departments. Employees now use an online knowledge base with fast updates and no IT support needed. The new system increased visibility, streamlined change management, and supported regulatory compliance.
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ScreenSteps helped Wichita Federal Credit Union give tellers instant access to answers. The rollout became a game, with badges, teams,... and prizes. Tellers started using ScreenSteps live with members. This reduced escalations and made service more consistent. Employees built new habits and relied less on tribal knowledge. Managers also encouraged staff to use the guides for answers.
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Parts Town used Bloomfire to improve training and technical support. The company needed a better way to share knowledge with... its team. Bloomfire's platform made it easy to find and use important information. This helped Parts Town train employees faster and support customers better. The solution made work more efficient for everyone.
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HR-Directory 365 helped a Japanese manufacturing conglomerate manage a large HR database. The company had over 3,000 users and affiliates... in 29 countries. They faced slow load times and trouble removing inactive accounts. HR-Directory 365 improved database access and saved a lot of time. The solution used SharePoint and Power Automate.
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Boone Newspapers Inc. , a family-owned newspaper group, partnered with Second Street to implement a 'Best Of' ballot program. In...their first year, they generated $1,200,000 in revenue. They revamped their structure and sales execution, leading to a 1915% increase in users year-over-year. Additionally, they grew their email database by 47,132.
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Boone Newspapers Inc. , a family-owned newspaper group, partnered with Second Street to implement a 'Best Of' ballot program. In...their first year, they generated $1,200,000 in revenue. They revamped their structure and sales execution, leading to a 1915% increase in users year-over-year. Additionally, they grew their email database by 47,132.
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KMS Lighthouse helped BGL Group improve customer service and knowledge management. BGL Group needed better document organization and accurate information... sharing as they grew quickly. They used KMS Lighthouse to build a strong knowledge base and decision trees for their call center. Employees can now search for answers in real time and share feedback. Employee productivity increased by 150% after using the system.
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The Buffalo Bills used SkyPrep for their online training needs. The case highlights how SkyPrep helped improve their training process.... The content does not provide specific details about the challenges faced or the results achieved. There are no numbers or metrics mentioned. The focus is on the use of SkyPrep by the Buffalo Bills for online training.
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Fortnox had trouble with their old knowledge base. Their agents could not search for information easily. This made them less... productive. They started using Tettra for knowledge management. Tettra made it easy to find and edit information. Agents became more efficient and happy. Fortnox now has all their important information in one place.
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Elium helped Servier, a leading pharmaceutical company with 22,000 employees, centralize its competitive intelligence. Servier unified scattered knowledge from many... departments into a single knowledge hub. The Elium platform enabled 800 active users in 140 countries to share and access over 9,000 intelligence assets. This new system improved strategic decision-making and broke down information silos. Servier now delivers executive briefings that guide corporate strategy.
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Calls9 helped Interlaw build custom digital solutions. These tools make it easy for clients to connect with expert lawyers worldwide.... The solutions also help Interlaw market their services better. Collaboration across the firm improved. The digital platform is scalable and fits Interlaw’s needs.
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XWiki helped Belledonne Communications move from an on-premise wiki to XWiki Cloud. The company needed a simple, powerful, and easy-to-use... wiki for documentation and team collaboration. As their documentation grew, they faced server performance issues with their old setup. Moving to XWiki Cloud reduced costs, simplified maintenance, and improved scalability. The Belledonne team found XWiki stable, responsive, and easy for non-technical users.
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XSOL business modeling software helped FOB Direct Ltd, a New Zealand clothing importer, gain real-time control over its supply chain. The company improved... contract margin management, achieved 100% supply chain visibility, and increased accuracy. XSOL enabled management by exception, alerting staff to issues like low margins or airfreight use. The system allowed direct input from the China office and shipping agent, cutting process steps and boosting efficiency. FOB Direct now tracks profits, sales, and supplier performance in real time, with no business downtime during installation.
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livepro helped Atlanticus solve problems with their old knowledge management system. Call center agents had trouble finding policies, which caused... compliance issues and long call times. livepro made it easy for agents to find the right answers fast. Atlanticus saw a 14% reduction in average handle time. Compliance increased by 100%. The announcement process became faster and more reliable.
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Fiix CMMS helped JSM & Associates manage airport baggage handler conveyor systems. They switched from a paper-based system to Fiix,... making preventive maintenance easier. JSM saw a 200% improvement over their old process. The software stores all maintenance records and documents in one place. Technicians now get automatic notifications for scheduled work, boosting productivity. JSM uses Fiix to manage over 500 monthly preventive maintenance actions and meet strict airport compliance.
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harmon. ie helped a large hospitality chain manage email compliance and information governance. The company faced risks from millions of...old emails and struggled with collaboration and legal exposure. With harmon.ie, they set a two-year retention policy, captured 40,000 valuable records, and deleted over 35 million unnecessary emails in two months. 15,000 users adopted the solution, streamlining document management and reducing risk. Bulk metadata editing and drag-and-drop features saved time and improved compliance.
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Document360 helped Avontus improve their knowledge base. The AI-powered search in Document360 worked better than Confluence. Elliot Newton, a Technical... Author at Avontus, shared this feedback. Avontus found Document360's features useful for their team. The solution made it easier for users to find information.
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Guru helped Bitly solve problems with scattered knowledge and repetitive questions. Bitly used Guru to centralize information for sales and... customer success teams. Guru's Slack bot made it easy to find answers and reduced duplicate questions for engineers. The Q&A workflow kept engineering and sales teams aligned. Bitly saw less time wasted and better access to up-to-date information after using Guru.
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KnowledgeHound helped Whirlpool break down information silos and make smarter decisions faster. Whirlpool's consumer insights team needed a way to... connect business partners to research data across regions. Google Drive did not work for sharing raw survey data and videos. KnowledgeHound provided a user-friendly platform for data-driven search and visualization. Over 600 users registered, with more than 50% repeat usage and 250+ average monthly searches. Stakeholders can now quickly find answers and collaborate better using KnowledgeHound.
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