Knowledge Management Client Stories | Industry adoption & Deployment Successes

Texas Christian University used PageUp to improve its hiring process. The university faced long, outdated applications and low ROI from... job boards. PageUp helped TCU build a new careers site and streamline applications. Automated emails recovered incomplete applications and improved candidate engagement. Most hires now come from the careers site, not job boards. The HR team can update job postings quickly and track diversity metrics. Department leaders gave positive feedback on candidate quality and process improvements.
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Heretto helped Skyward improve its content management for education software. Skyward missed product release deadlines due to slow, inconsistent content... creation. With Heretto, Skyward built a centralized team and streamlined workflows. Now, 100% of content is reusable and personalized for each customer’s state regulations. Customer satisfaction scores increased sharply. The documentation process is faster and more efficient.
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LiveBinders helped Ridgefield Park Junior-Senior High School save hundreds of dollars on project materials and shipping. The school cut about... a month of work by switching from physical displays to digital binders. Students used LiveBinders to organize and present civics projects at Rutgers University. The platform's flexible formatting and media import features supported their competitive success for years. LiveBinders became a key tool in the classroom.
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KnowledgeOwl helped CAPRA move from scattered documents to a single source of truth. CAPRA used KnowledgeOwl to create a central... knowledge base for multiple business units. This made it easier for users to find information and reduced repeated questions. The team saw a 92% reduction in response time, solving customer issues in ten minutes instead of two hours. CAPRA's team and customers now find answers three times faster.
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Document360 helped Université d'Ajman cut IT support calls by 30%. The university needed a 24/7 knowledge base for students and... faculty. Their old system was hard to use and lacked features. With Document360, they built an easy-to-use, searchable knowledge base. Students and staff now find answers faster. Analytics from Document360 show key usage trends.
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Oliver v5 helped Wantirna College automate overdue notices, saving staff hours each term. Integration with Compass SSO and SCIS made... access and cataloguing easy for students and teachers. The library saw improved resource tracking and easier reservations. Staff praised Softlink's support and training. Students now find and reserve books faster, boosting engagement and returns.
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Spekit helped Scholastic cut onboarding time by 67%, reducing ramp from six weeks to two. Teams found answers 60% faster,... with content discovery improving by 69%. 92% of users adopted Spekit within 48 hours. Peer and manager questions dropped by 65%. AI Sidekick enabled natural language search and real-time coaching. Knowledge became easy to find, boosting confidence and efficiency.
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SecureOT Platform helped a Canadian conglomerate avoid $2M in downtime losses. The company embedded SecureOT into its manufacturing operations. This... shifted OT security from a cost center to a profit protector. The solution reduced unplanned downtime and improved production reliability. Teams could focus on core tasks, not IT maintenance. The company gained predictable costs and better operational visibility.
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Bloomfire helped Insperity centralize knowledge for 3,900 users across 60+ offices. Employees now answer 400% more questions through peer collaboration,... not just a small content team. The platform enables fast content updates, reducing time from days to minutes. Insperity saw over 280,000 contribution views per quarter. Bloomfire broke down departmental silos and improved knowledge sharing company-wide.
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Vistaprint Corporate Solutions adopted Nuclino to support their fast-growing ProShop team. The team expanded from 3 developers to over 7... squads across 3 time zones. Nuclino enabled easy collaborative documentation, reducing meetings and code re-work. The platform became a central resource for sharing documents, diagrams, and videos. This led to faster development and improved productivity.
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Livepro helps small businesses manage knowledge for contact centers. The platform supports training and improves customer service. SMBs use livepro... to organize information and answer questions faster. This makes it easier for teams to find what they need. The system is designed for small business needs.
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SkyPrep LMS helped Little Kickers with online training. The platform made it easier to deliver training to their team. Little... Kickers used SkyPrep for compliance and employee training. The solution improved their training process. The case shows how SkyPrep supports training for growing organizations.
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OpenCS used XWiki to build their website and create a customer community area. They set up a technical wiki and... a music blog to engage customers and prospects. The wiki helps users learn about OpenCS products and share integration ideas. Customers can contribute their own experiences to the wiki. The community area improves communication between OpenCS and its stakeholders. This approach helps OpenCS understand customer needs and provide better service.
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Gray Somerville used an intrapreneurial approach to drive major change at his company. He launched a new product line that... became a multi-million dollar revenue stream in under two years. His efforts led to a 220% increase in his salary and helped his organization grow by 20%. He later developed a structured intrapreneurship system, which inspired the creation of LaunchPath. This story shows how intrapreneurship can create big results for both individuals and companies.
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Dr. Explain replaced multiple tools for Structured Solutions Inc. The company used to create help manuals with PDFs, Word docs,...and CHM files. With Dr.Explain, they now publish online help manuals from a single source. This improved their website's search engine ranking. They also saw fewer support calls about product features. The user experience of their documentation improved.
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Frends rebuilt their documentation from scratch using GitBook. Their old docs were outdated and hard to use, so they started... fresh for better navigation and easier editing. GitBook's AI assistant now helps users find answers, reducing repetitive support questions. The team uses GitHub Sync to automate updates and keep docs current. More team members now contribute, and support requests are more advanced, showing users find what they need faster.
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Syniti's data matching solution helped Workpro improve address and company data matching for a UK government client. The solution integrated... with Workpro's case management platform, enabling fast, accurate matching of Companies House data against case records. Users can now find connections and patterns that would have taken weeks to identify manually. The process runs overnight, saving significant time and effort. The scoring matrix lets users quickly assess match quality and uncover hidden links.
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CintaNotes offers a fast and user-friendly note management tool. AppStorm highlights its excellent interface and features. The tag-based approach makes... organizing notes easy. The app stands out for its speed and design. Users find its functionality just right for daily use.
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Fusion3 helps retailers prepare for disasters using ServiceNow. The company uses ServiceNow to support retail clients during emergencies. ServiceNow enables... Fusion3 to deliver IT service management quickly. Retailers can respond to disasters faster and keep operations running. Fusion3 relies on ServiceNow for reliable disaster response solutions.
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EdCast helped Wipro and NASSCOM launch the FutureSkills platform. The goal was to upskill IT professionals in India. EdCast provided... a learning experience platform for digital skills. Over 2 million users accessed the platform. The project supported large-scale workforce transformation in the IT sector.
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Atlassian helped the U. S. Space Force save 120 hours per week and increase launch speed by 70%. The team...replaced outdated systems with Jira, Confluence, and Jira Service Management. They built a custom solution in under six months. The new tools automated ticket filtering and data sharing. Staff can now manage workflows and updates faster. The platform improved mission readiness and reduced development costs.
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LiveTiles helped the Local Electoral Commission in Australia move from paper-based systems to a digital intranet. The commission managed 500... staff, with numbers doubling during elections, making paper processes inefficient. LiveTiles and Data#3 built an intranet with analytics and user profile management. Staff can now access information on any device, anywhere. The solution is flexible and scalable, supporting rapid changes in staffing.
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NovoGov helped the City of Otsego, MN modernize its utilities operations. The utilities department managed water and wastewater treatment for... the city. As the city grew, their old task-tracking methods could not keep up. NovoGov provided a single system for asset tracking, inventory, work orders, and scheduling. This made it easier for leaders to plan budgets and manage staff.
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XSOL helped FOB Direct Ltd, a New Zealand clothing importer, automate its business processes. The company gained real-time management of... contract margins and 100% supply chain visibility. XSOL's system improved accuracy and made it easy to manage exceptions. Staff now follow consistent processes, and management can monitor operations minute by minute. FOB Direct links its China office and shipping agent for seamless collaboration.
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Cegid Retail helped Salomon improve customer experience and store efficiency. The mPos solution enabled faster service and reduced wait times,... with 90% of sales in the Paris store now using Tap to Pay. In Lyon, mobile transactions rose from 44% to 70% after optimizing the system. Employees found the app easy to use, saving time and boosting productivity. The solution also supports personalized service by tracking customer purchase history.
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Athos AI-powered search and merchandising helped John Smedley boost search-led revenue by 300%. The British knitwear brand used Smart Search,... Product Recommendations, and Category Merchandising to improve product discovery. Conversion rates rose 17% year-on-year after switching to Athos. Features like color enrichment and A/B testing on category pages made shopping easier for customers. The "You May Also Like" recommendation block drove high click-through and conversion rates.
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Superior Lithographics used Zavanta SOP software to replace paper binders for policies and procedures. The company needed a better way... to manage documents and support lean manufacturing. Zavanta helped them standardize processes and improve quality control. Audits became easier because all documents were online and up to date. The team now tracks quality metrics and investigates complaints to improve procedures. Over 300 process documents are managed in Zavanta, supporting continuous improvement.
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Beyondintranet delivered Power BI sales dashboards to a leading building materials company. The client needed better data management and visualization... for their sales data. Beyondintranet analyzed legacy data sources and built custom Power BI reports. The dashboards tracked sales by region, item, team performance, and top customers. The company gained accurate reporting, improved productivity, and a 360-degree view of business performance.
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SwipeGuide helps ABB standardize work instructions for their variable speed drives business. ABB uses SwipeGuide to create digital work instructions... and checklists for field service engineers in over 50 countries. The platform makes it easy to create, update, and share guides on any device. ABB's customers and engineers get up-to-date information, reducing downtime and improving satisfaction. Real-time feedback and analytics help ABB improve instructions and processes.
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Screencastify helped Revfluence improve customer onboarding by replacing screenshots with concise tutorial videos. The customer success team used screencasts to... explain the platform and new features, making instructions clearer and reducing confusion. This led to better customer understanding and stronger relationships. Employee productivity increased as less time was spent on lengthy instructions. Revfluence now uses a library of screencasts for ongoing support and communication.
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Kipwise helped Playground XYZ, a global ad-tech company, improve team engagement in knowledge sharing. Their old wiki solution failed because... it did not integrate well with Slack, leading to low usage. Kipwise offered seamless Slack integration, making it easy to save and retrieve information. Smart features encouraged team members to contribute and search before asking questions. Managers could quickly answer questions using Kipwise, helping build a strong knowledge-sharing culture.
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Meribook helped Jazzy Marketing solve problems with project and knowledge management. The team struggled with other project management tools and... old ways of working. They built Meribook as a simple knowledge management solution. The product made it easier to organize and store information. After using Meribook, Jazzy Marketing became more confident in their business. Meribook changed how they work and helped them grow online.
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ScreenSteps helped James Scott Farrin, a leading personal injury law firm, transform paralegal onboarding. Before, new hires needed over two... months to work independently. With a mock case training program built in ScreenSteps, paralegals now handle real cases confidently by week two. The program uses micro-courses, a CRM sandbox, and step-by-step digital guides. This approach reduced hand-holding and made training consistent and scalable.
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X1 Search helped Sheppard Mullin improve how lawyers find and use information. The firm deployed X1 to over 1,000 users... for fast, unified search across millions of documents. Lawyers can now act on search results, like forwarding emails, without leaving the X1 interface. X1 delivered sub-second search response and reliable support. This made it easier for attorneys to deliver high-quality, prompt legal services.
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Calls9 helped Interlaw build custom digital solutions. These tools make it easy for clients to connect with expert lawyers worldwide.... The solutions also help Interlaw market their services better. Collaboration across the firm improved. The digital platform is scalable and fits Interlaw’s needs.
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