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Knowledge Management Software 2021: Complete Guide

Knowledge Management is about capture, create, store, retrieval and sharing of information across the organization. This involves maintenance of a central repository of information and/or knowledge portal where proprietary and specific information about the company is stored. This information is related to the organization’s processes, knowledge, best practices, lessons learned, capabilities and so on.

Learn why Knowledge Management Systems are important and how to choose the right Knowledge Management software.

Updated By Cuspera

Last updated: Oct 8, 2021

Knowledge Management Software 2021: Complete Guide

What is Knowledge Management?

Knowledge Management is about creating, storing, retrieving and sharing information and knowledge within an organization. The objective of knowledge management is to provide a one-stop-shop repository of information pertaining to the organization’s processes, knowledge, best practices, lessons learned, capabilities and so on. The core of this repository is the insights, experiences, and expertise of individuals serving in the organization that makes it a process-driven than a person driven culture.

What is Knowledge Management Software?

In order to inculcate an effective Knowledge Management culture, organizations adopt the usage of tools and software to capture, store and disseminate knowledge across the board. A robust Knowledge Management (KM) software is the key to integrate all verticals of an organization by means of information sharing.

The information and knowledge in any organization could be diverse, broad and deep across all levels of its existence. It is necessary to have access to such information quickly in a meaningful way, which due to the scattered nature, may not be easy. This is precisely where Knowledge Management software provides the much needed single platform through which you can access the needed information quite easily.

Benefits of Knowledge Management Software

In any organization, a well-organized knowledge management system improves employee efficiency, customer and business satisfaction, and overall service quality. It provides a base for accurate and dependable data.

Data Availability 24x7

Knowledge Management Software supports a central repository of key organizational information such as processes and procedures, the current state of delivery, reusable templates and techniques, standardization of operations, FAQs, self-help guides, metrics for benchmarking your quality of deliverables, dashboards and so on. This provides a consistent and reliable view of this information that would, in turn, enable better customer satisfaction, speedier time to fix, greater productivity and increased collaboration and innovation across all levels of the organization.

Reuse

Often, business or customer challenges get repeated over a period of time. Therefore, the organization can learn from past experiences, devise mechanisms and solutions to avoid such repeated occurrences and enhance the productivity of its workforce. The KMS acts as a valuable source of information that can provide you with fixes to these issues and reduce the repeat factor, standardized documents, best practices, processes, and self-help guides that greatly enable the reuse of organization-wide approved artifacts and reduce the ongoing support effort.

The essence of Management is to make Knowledge productive

P D

Peter Drucker

Management Guru, Author, Speaker

Maintain Organization Continuity

Change is a constant phenomenon and organizations need to have processes and systems in place to have business continuity despite these changes. The changes could be in any dimension, be its new management, new team, new customer or new function to name a few. Through the use of your Knowledge Management System, you do not need to reinvent the wheel as the information is safely stored and organized. Your organizational knowledge stays in one place and current even if people come and go.

Benefits of Knowledge Management Software

Planning and Retrospective

Organizations continuously strive to set new benchmarks in their growth targets, delivery capability and evaluate the evolving business needs. This requires organizations to anticipate the upcoming business trends and transform them into full-scale business opportunities. The past data about winning or losing customers and related root cause analysis help in analyzing how to approach newer opportunities. Lessons learned from past experiences and best practices help a lot to increase employee productivity and customer satisfaction that in turn enhances the NPS of an organization. A well organized and designed KM system will provide the necessary information to help you with these business decisions. For instance, for any sales opportunity, you can review the past statistics pertaining to planned vs actual sales, sales by demography, what could have been done better for greater sales, how to extrapolate the sales trends in the past and plan for a growth trajectory and so on. The reuse of proven solutions rather than reinventing the wheel is another aspect where your customer satisfaction can be maintained or enhanced, increasing productivity and thereby better capacity utilization as well.

Who are the users of Knowledge Management Software?

Typically the software is used by any department of an organization.

The KM function head is responsible for the KM strategy, operations and staff that brings about the end to end implementation of the KM system.

The KM manager is the one who plans the KM rollout, identifies the plans of action, coordinates with the dependent departments, gets the required personnel to implement the system and provides the training plans to get everyone up to speed.

All the relevant stakeholders in an organization are part of the KM community who can don different roles while accessing the knowledge base. These roles could be creator, administrator, database analyst, planner, reporting lead, integration specialist and so on. The end-users could be either internal to the organization or external, depending on the need of the KM Software usage.

Why Knowledge Management Systems are Important?

As organizations mature and businesses constantly evolve to meet the ever-increasing expectations of the customer, an accurate view of its current baseline of all its functions is of great importance. A robust KM system, therefore, serves as the backbone of any organization to keep pace with the current and future needs. If the use case of sales and marketing is taken into perspective, the KM system provides many benefits.

Reduce Training Time and Continual Learning

The sales representatives front end the engagement with your target customers and hence it is of utmost importance that they are effectively trained to sell your services and products. A good Knowledge Management System does precisely this and provides the past and present data points thereby ensuring that the sales representatives understand the customer needs better and are able to tailor customized solutions. They are fully equipped with the customer context which is derived from KMS.

In addition as employees attrite or move to other opportunities within the organization, the Knowledge Management System serves as the basis for new employee training thereby reducing the overall time needed to ramp up. This also helps existing employees refine their knowledge levels by leveraging the existing artifacts to bring them up to speed.

Improve Response and Service Time to Customer

A good knowledge base will have all the relevant information to act on customer queries, complaints or new business opportunities. The key is the time to respond and the quicker it is the better for the organization and your customer. Again in the sales paradigm, the sales representatives can independently assess the knowledge base and quickly turnaround the necessary information to the customer thereby increasing their productivity and efficiency.

It is observed that 80% of customers are asking 20% of all questions. It means that most questions were asked before. The usage of KM Software will reduce the sales and support requests by providing similarly already answered questions from your knowledge base to the customers. With further automation, answers can be provided in a self-help manner when there is a sales or support request.

You can also improve customer support quality and efficiency by getting it right the first time. Giving an accurate and professional answer could be as simple as redirecting your customers to one of the Knowledge Base articles.

Process Improvements through Customer Feedback

Customer feedback provides a great channel for gathering information about what could be improved and optimized. A well-designed Knowledge Management System gives you the capability to solicit customer feedback and suggestions in order to get insights into their thought process. These data points could then help to incorporate process improvements, functional changes, align to customer expectations, increase NPR and further enhance your knowledge management system with continuous improvements. You can tune your sales and marketing strategies by aligning to your customer feedback and thereby increasing your strike rate of winning new businesses.

Avoid Siloed Working of Teams

In today’s complex and distributed environment, the teams typically are in different geographies and time zones. It becomes increasingly difficult to be consistent in the way organizations operate, especially the sales and marketing teams that generate business. The knowledge base platform provides a seamless communication channel between the two teams and makes it easier to share product information, sales and marketing promos, industry trends, analytics and so on thereby ensuring that the teams are on the same page and there is no element of surprise.

Features of Knowledge Management Software

Features of Knowledge Management Software

Search and Navigation

Since the KM system has a vast amount of different types of information, the user needs a good search mechanism to get access to the right information. KM systems can come with a rudimentary search mechanism based on filters or can incorporate a more sophisticated search engine. It also needs to provide good navigation capability. Some of the common navigation mechanisms like tree view, category-based are widely used. The user can search for information through the use of filters to narrow down the results in the KM system. In addition, the use of artificial intelligence capabilities enhances search experience.

Knowledge is power, but has little value unless it is easily accessed and put into practice

M G

Melany Gallant

Author, Content Manager

Information consolidation

Ability to gather and consolidate disparate and divergent data from different sources and provide a single platform to process this data into meaningful information.

Collaboration and Information dissemination

To enable the stakeholders to collaborate in real-time and be able to share information through different sets of artifacts.

Content Editors

Knowledge Management Software should provide an easy mechanism for content creators to produce content with user-friendly editors, styling tools.

Executive reporting and dashboards

Access the needed information through analytics and dashboards. This provides an end to end view of all data points and enables senior management to make appropriate business decisions

Authentication and Authorization

Provide access control to your knowledge center and set roles and access levels for administrators, managers, and employees. You can also set permissions for internal or external groups of stakeholders who can access the portal.

Centralized storage

Modern Knowledge Management Software are cloud-based solutions that provide a secure and central environment to your organization’s Knowledge Database. However, large enterprises prefer to have an on-premise deployment of Knowledge Management Software.

Customization

A key feature of a KMS is to allow customization at different levels of the portal - user interface, integration with other applications, seamless data import/export capability, executive dashboarding and so on

Version control

You will have visibility into who last created, updated and accessed the content. The latest versions are always visible but you can also retrieve the older versions if needed

Buyer’s Guide - Guide to Choose Right Knowledge Management Software

Choosing the right software will go a long way in creating the capability for knowledge management. The key parameters to be considered during the process of shortlisting the tool are as follows:

Define your company requirements

Who would be the users of the KM system? Will it be used internally or be exposed to external customers as well?

Are you looking for a cloud-based solution or on-premise or a mix of both?

Does the tool provide customization ability and integration layer to connect to other subsystems of the organization?

Features provided by KMS

Evaluate the list of features that the tool provides by default and how much you will need to customize to meet your requirements.

Key features that a typical software vendor will provide are listed in this document but other vendors may provide added features like mobile app solution, unlimited capacity, discounted licensing fees, slice and dice analytics and so on. You need to consider these factors before deciding your final choice of the vendor

How is the user interface implemented for your usage? It needs to be intuitive. Does the interface provide you at a glance how to do basic functions like search, reporting and content management?

Training and Support

Assess the learning curve for the users of the system. Does the company offer good technical support, user support, guides, tutorials and training? Is there an online forum of the user community to share tips and solutions to common problems? Do you have visibility of the product roadmap and upgrade cycles, communication through various channels like voice, email, chat and so on?

Total Cost of Ownership

The cost of implementing a good and robust KMS involves not only the cost of the software but also necessary infrastructure to deploy and the people who are required to maintain it. Cloud-based solutions would have lesser overheads and be more suited to mid-tier companies. But companies who need an on-premise solution need to consider additional costs.

Also, investment in KMS is a long term decision and hence ongoing cost would have a bearing.

What are the challenges in adopting Knowledge Management Software?

You have to ascertain whether you have the need to invest in formal Knowledge Management Software considering the size of your company, the complexity of the projects undertaken and the diversity of the departments involved in the overall workflow. How does the manual effort currently function and does it necessitate the need for automation?

Knowledge Management is a means, not an end

B G

Bill Gates

Microsoft

Training and rollout to all relevant stakeholders are of prime importance in adopting the software. Each and every stakeholder should be comfortable with using the software on the expected lines.

The software vendor needs to have a good track record of technical and user-based support and training for the users of the software. As stated above, this could pose a major challenge if not given its due importance.

For the first time users of the Knowledge Management System, they should brace for resistance from people within and outside the organization. The organization must use a top-down approach to communicate the benefits and value of the KM system in terms of efficiency, productivity and cost savings. This management of change is extremely important to ensure that all the involved stakeholders are on the same page.

Once the system is in place, the other challenges will be around keeping the momentum going, ensuring that all stakeholders understand its value and accepting it as part of their work and always keep it current and relevant. Often, KM is considered as a peripheral activity and hence needs constant motivation, incentives, and senior management support,

Trends in the Knowledge Management System

Social Media

The use of social media is very widespread and provides a rich source of information that can be mined for usable knowledge. The Knowledge Management System can integrate with the social media and leverage the content for the organization’s benefit

Business Intelligence and Analytics

The latest BI tools and technologies like Artificial Intelligence and Machine Learning can handle large data sets and thus enable the processing of patterns, trends, insights, and other useful information. Organizations that harness such BI tools for their knowledge management will have a better success rate with their business decisions, productivity, and operational efficiencies.

KM Maturity Model

KM Maturity Model is a structured approach to implement a Knowledge Management System. It would be helpful if you are able to arrive at an analysis of your current and to-be state of knowledge management. How does your KM system measure against the industry models and frameworks? Your assessment would indicate the current maturity state and you can then plan for improvements to the system for higher maturity

Which of these 79 Knowledge Management software fit your needs?

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79 Knowledge Management Software

Shelf.io

The Future of Knowledge Management is here...

4.74

Read Reviews
Shelf.io Icon

Shelf.io

4.74
★★★★★
★★★★★
The Future of Knowledge Management is here...

Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency.

Highlights
Top Business Usecases : Knowledge management,Content management,Engagement management
Top Features : Dashboard,Personalization,Capture video
Shelf.io Icon

Vendor: Shelf.io

Company Size: 11-50

HQ Location: Stamford, CT

Financials: Seed

livepro

Customer Experience Knowledge Management

4.72

Read Reviews
livepro Icon

livepro

4.72
★★★★★
★★★★★
Customer Experience Knowledge Management

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

Highlights
Top Business Usecases : Knowledge management,Engagement management,Engaging and following up
Top Features : Contests/quizes,Gamification,Templates
livepro Icon

Vendor: livepro

Company Size: 1-10

HQ Location: 6/12 Mount Street, North Sydney, NSW 2060, AU

Financials: Private

KnowledgeOwl

KnowledgeOwl helps organizations of all sizes build be

4.66

Read Reviews
KnowledgeOwl Icon

KnowledgeOwl

4.66
★★★★★
★★★★★
KnowledgeOwl helps organizations of all sizes build be

KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance.

Highlights
Top Business Usecases : Knowledge management,Content management,Helpdesk management
Top Features : Widgets,Personalization,Ticketing
KnowledgeOwl Icon

Vendor: KnowledgeOwl

Company Size: 01-10

HQ Location: 2552 W 133rd Circle, Broomfield, Colorado 80020, US

Financials: Private

Slite

One Combined Workspace. All Your Team Documentation.

4.65

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Slite Icon

Slite

4.65
★★★★★
★★★★★
One Combined Workspace. All Your Team Documentation.

Slite is a combined workspace designed to help enterprises manage teams working across multiple time zones and vertical. The tool is leveraged for creating knowledge bases, employee onboarding, project documentations and team meetings.

Highlights
Top Business Usecases : Collaboration,Sales document management,Contract management
Top Features : Templates,Personalization,Alerts: popups & Notifications
Slite Icon

Vendor: Slite

Company Size: 1-10

HQ Location: Paris, Paris, Paris 75009, FR

Panviva

Panviva - Omnichannel Knowledge Cloud Company

4.62

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Panviva Icon

Panviva

4.62
★★★★★
★★★★★
Panviva - Omnichannel Knowledge Cloud Company

Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Content management
Top Features : Alerts: popups & Notifications,Personalization,Bot
Panviva Icon

Vendor: Panviva

Company Size: 51-100

HQ Location: Camberwell, Victoria

Financials: Private

SABIO

SABIO - Contact Center services

4.61

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SABIO Icon

SABIO

4.61
★★★★★
★★★★★
SABIO - Contact Center services

SABIO is a Knowledge Management Software. SABIO offers customer service organizations a single and centralized platform from which to manage complex information. It caters to multiple segments including customer service, sales, marketing, field services, human resources and IT.

Highlights
Top Business Usecases : Knowledge management,Communication management,Sending & publishing communications
Top Features : Ticketing,Personalization
SABIO Icon

Vendor: SABIO

Company Size: 51-200

HQ Location: Schützenstraße 5, Hamburg, Hamburg 22761, DE

Financials: M&A

Notion

Notion The all-in-one workspace for your notes, tasks, wikis, and ...

4.58

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Notion Icon

Notion

4.58
★★★★★
★★★★★
Notion The all-in-one workspace for your notes, tasks, wikis, and ...

Notion is a collaborative document editor where one can write, plan, collaborate and organize content. It is suited for businesses looking for real-time collaboration tools to increase productivity.

Highlights
Top Business Usecases : Collaboration,Knowledge management,Workflow management
Top Features : Personalization,Templates,Dashboard
Notion Icon

Vendor: Notion Labs

Company Size: NA

HQ Location: San Francisco, CA

Financials: Seed

Guru knowledge network

Guru - Knowledge management software for the future of work

4.57

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Guru knowledge network Icon

Guru knowledge network

4.57
★★★★★
★★★★★
Guru - Knowledge management software for the future of work

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

Highlights
Top Business Usecases : Knowledge management,Sharing knowledge,Training & onboarding
Top Features : Personalization,Alerts: popups & Notifications,Bot
Guru knowledge network Icon

Vendor: Guru

Company Size: 11-50

HQ Location: 5001 Baum Blvd., Suite 760, Pittsburgh, PA 15213, US

Financials: M&A

Answerbase

Q&A Community and Support Software

4.57

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Answerbase Icon

Answerbase

4.57
★★★★★
★★★★★
Q&A Community and Support Software

Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Knowledge management
Top Features : SEO,Widgets,Gamification
Answerbase Icon

Vendor: Lumin Creative

Company Size: 11-50

HQ Location: Carrer de Sants 125, pral 1a, Barcelona, Barcelona 08028, ES

Financials: Private

Spekit

The Digital Adoption and enablement platform

4.53

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Spekit Icon

Spekit

4.53
★★★★★
★★★★★
The Digital Adoption and enablement platform

Spekit is a Digital Adoption and Enablement platform that helps in employee onboarding, training, Sales enablement, Tool adoption, knowledge sharing with remote teams and more such employee learning and collaboration activities. It can be used in businesses of all sizes.to help create employees empowered with Digital enablement.

Highlights
Top Business Usecases : Training & onboarding,Knowledge management,Engagement management
Top Features : Alerts: popups & Notifications,Templates
Spekit Icon

Vendor: Spekit

Company Size: 11-50

HQ Location: Denver, Colorado

Financials: Seed

Document360

The Knowledge Base Platform, engineered for growing companies

4.53

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Document360 Icon

Document360

4.53
★★★★★
★★★★★
The Knowledge Base Platform, engineered for growing companies

Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more.

Highlights
Top Business Usecases : Knowledge management,Communication management,Sending & publishing communications
Document360 Icon

Vendor: Document360

HQ Location: LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

Theum

Enable workforce with fast, intuitive, task-oriented access to document-based knowledge

4.52

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Theum Icon

Theum

4.52
★★★★★
★★★★★
Enable workforce with fast, intuitive, task-oriented access to document-based knowledge

Theum is a Knowledge management software that uses AI-powered technology to transform information stored in documents and other sources into instantly accessible and ready-to-use knowledge. It can be used in Customer service for instant access of product knowledge, for creating a Q&A based knowledge base for Safety, Compliance procedures, policies and for creating Newsletters, Project Documentation and more.

Highlights
Top Business Usecases : Knowledge management,Creating knowledge base,Public relations
Top Features : Recording,Personalization
Theum Icon

Vendor: Theum

HQ Location: Schoenbergtrasse 45, 73760 Ostfildern (Stuttgart), Germany

Method Grid

Knowledge, project & assurance management in an innovative platform

4.52

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Method Grid Icon

Method Grid

4.52
★★★★★
★★★★★
Knowledge, project & assurance management in an innovative platform

MethodGrid is a Project Assurance software that can be used for delivering complex projects and programs under controlled environments. It helps in the Engineering, Construction and Consulting industries for delivering Quality and Excellence in services.

Highlights
Top Business Usecases : Helpdesk management,Advertisement,Social media analytics
Top Features : Personalization
Method Grid Icon

Vendor: Method Grid

Company Size: 2-10

HQ Location: South Stoke Hall, Southstoke, Bath, Somerset BA2 7DL, GB

Financials: NA

Nuclino

A simple way to collaborate – bring knowledge, docs, and projects together in one place.

4.51

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Nuclino

4.51
★★★★★
★★★★★
A simple way to collaborate – bring knowledge, docs, and projects together in one place.

Nuclino is a team collaboration software that helps in management of projects, documents and knowledge through one unified system. It can be used in businesses of all sizes, from small start-ups to large enterprises and can be accessed on desktop, mobile or through the web.

Highlights
Top Business Usecases : Collaboration,Knowledge management,Sharing knowledge
Nuclino Icon

Vendor: Nuclino

Company Size: 1-10

HQ Location: Nymphenburger Str. 86, Munich, DE

Financials: Private

ScreenSteps

Knowledge Transfer

4.50

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ScreenSteps Icon

ScreenSteps

4.50
★★★★★
★★★★★
Knowledge Transfer

ScreenSteps is an online employee training platform designed to help organizations train and support both their customers, employees and new joiners. It offers integrated knowledge base, contextual help and online course. The primary focus of this tool includes scenario based training, cloud implementation, operating procedures, onboarding training and Hands-on training.

Highlights
Top Business Usecases : Knowledge management,Training & onboarding,Helpdesk management
Top Features : Ticketing
ScreenSteps Icon

Vendor: ScreenSteps

Company Size: 2-10

HQ Location: PO Box 801, McLean, Virginia 22101, US

Financials: NA

BoostHQ

Knowledge Sharing Platform for Remote Workforce

4.49

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BoostHQ Icon

BoostHQ

4.49
★★★★★
★★★★★
Knowledge Sharing Platform for Remote Workforce

BoostHQ is a Knowledge management platform for sharing knowledge across remote workforces, from a common centralized repository. The software can be accessed through Google Chrome browser, on desktops or mobile devices.

Highlights
Top Business Usecases : Content management,Knowledge management,Content sharing
Top Features : Alerts: popups & Notifications
BoostHQ Icon

Vendor: SkyPrep

Company Size: 1-10

HQ Location: 145 Front St E, UNIT 207, Toronto, Ontario M5A 1E3 , CA

Financials: Private

Stack Overflow for Teams

Knowledge sharing and collaboration without distractions

4.49

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Stack Overflow for Teams Icon

Stack Overflow for Teams

4.49
★★★★★
★★★★★
Knowledge sharing and collaboration without distractions

Stack Overflow for Teams is knowledge management and collaboration solution to meet deadlines and drive innovation. It provides quality analysis through collaboration and transparent information sharing and increases release velocity by breaking down knowledge silos. It helps to onboard faster, drive employee engagement and improve productivity.

Highlights
Top Business Usecases : Knowledge management,Sharing knowledge,Collaboration
Top Features : Personalization,Alerts: popups & Notifications
Stack Overflow for Teams Icon

Vendor: Stack Overflow

Company Size: 251-500

HQ Location: New York, NY

Financials: Series D

inSided

Customer Success Community Software

4.46

Read Reviews
inSided Icon

inSided

4.46
★★★★★
★★★★★
Customer Success Community Software

inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Content management
Top Features : Widgets,Dashboard
inSided Icon

Vendor: Insided

Founded: 2010

Company Size: 501-1000

HQ Location: 3 West 18th Street New York, NY 10011 USA

Financials: Series D

XWiki

Advanced Open Source Enterprise Collaboration Platform - best way to organize information

4.44

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XWiki Icon

XWiki

4.44
★★★★★
★★★★★
Advanced Open Source Enterprise Collaboration Platform - best way to organize information

Xwiki is a free Open Source Enterprise Wiki Web Development software that is being used in large enterprises as a Knowledge base, for Collaborations on the intranet, Content Management and other business applications.

Highlights
Top Business Usecases : Collaboration,Knowledge management,Sharing knowledge
Top Features : Personalization
XWiki Icon

Vendor: XWiki

Company Size: 11-50

HQ Location: Paris, Ile-de-France

Financials: Private

LaunchPath.io

LaunchPath : THE SIMPLE, AFFORDABLE WAY TO DRIVE INNOVATION...

4.43

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LaunchPath.io

4.43
★★★★★
★★★★★
LaunchPath : THE SIMPLE, AFFORDABLE WAY TO DRIVE INNOVATION...
Highlights
Top Business Usecases : Engaging and following up,Engagement management,Training & onboarding
LaunchPath.io Icon

Vendor: LaunchPath.io

HQ Location: 1360 Truxtun Ave, North Charleston, South Carolina 29405, US

eXo platform

eXo Platform | Team Collaboration Software for Medium and Large ...

4.47

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eXo platform Icon

eXo platform

4.47
★★★★★
★★★★★
eXo Platform | Team Collaboration Software for Medium and Large ...

eXo platform is an Open Source Digital Workplace Software designed for enterprises to enhance employee engagement. It connects employees, tools and information in one employee centric digital hub with modern intranet, collaboration tools and knowledge base.

Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Gamification,Alerts: popups & Notifications,Rewards
eXo platform Icon

Vendor: exo

Founded: 2003

Company Size: 101-250

HQ Location: 2415 Third Street, suite 231, San Francisco 94107, USA

Financials: Private

inkling mobile learning platform

Inkling: Changing the Way Frontline Employees Learn and Work

4.31

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inkling mobile learning platform Icon

inkling mobile learning platform

4.31
★★★★★
★★★★★
Inkling: Changing the Way Frontline Employees Learn and Work
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding
Top Features : Widgets,Dashboard
inkling mobile learning platform Icon

Vendor: Inkling

Founded: 2009

Company Size: 11-50

HQ Location: 343 Sansome St., 8th Floor, San Francisco, CA 94104.

Financials: Seed

KnowMax

Omnichannel Knowledge Management Platform For Enterprises

4.23

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KnowMax Icon

KnowMax

4.23
★★★★★
★★★★★
Omnichannel Knowledge Management Platform For Enterprises
Highlights
Top Business Usecases : Knowledge management,Engagement management,Engaging and following up
Top Features : Ticketing,Bot,Predictive search
KnowMax Icon

Vendor: Knowmax

Company Size: 51-100

HQ Location: 76-B, Udyog Vihar, Phase 4, Gurgaon, Haryana 122001, IN

Mindtouch

MindTouch for Salesforce AI-Powered Knowledge Management Inside of Service Cloud

4.00

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Mindtouch Icon

Mindtouch

4.00
★★★★★
★★★★★
MindTouch for Salesforce AI-Powered Knowledge Management Inside of Service Cloud

Mindtouch is an enterprise-grade knowledge management platform that provide solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value.

Highlights
Top Business Usecases : Knowledge management,Content management,Helpdesk management
Top Features : Templates,Personalization,Ticketing
Mindtouch Icon

Vendor: Mindtouch

Founded: 2004

Company Size: 101-250

HQ Location: 101 W Broadway, Suite 1500, San Diego, CA 92101

Financials: Series A