KnowMax Overview
This is a summary of the comprehensive capabilities and benefits of KnowMax based on over 1024 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
KnowMax, Newired, TargetX, 360Learning, MOS Chorus LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if KnowMax is right for your needs? Our Cuspera AI engine can evaluate how KnowMax fits your specific business needs, industry, and context. Get your personalized assessment report today.
KnowMax supports business activities such as:
- Knowledge Management
- Engagement Management
- Helpdesk Management
- Content Management
- Communication Management
KnowMax can help you with many business goals, such as Enhance Customer Relationships, Improve Brand Engagement, Improve ROI, Improve Internal Communications, Grow Market Share, etc. It can help manage these activities if you use Mobile and Phone Calls for these needs. As a solution, KnowMax's capabilities include Ticketing, Dashboard, and Bot.
KnowMax Information Technology and Services Vertical is its biggest customer base.
Reviews
"Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly. " - Carphone Warehouse
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well KnowMax solved their Learning Management System needs. Cuspera uses 1024 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities peers achieved using KnowMax.
Use Cases
Peers recommend Knowledge Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using KnowMax.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.95/5 ★ |
"...It encourages customers to find reliable solutions from integrated knowledge base and find its application until satisfied. ..." Customer Service & Support Automation |
| creating knowledge base |
4.86/5 ★ |
"...You can migrate existing content to the Knowmax cloud knowledge base and create visual guides. ..." Interactive Visual How-To Device Guides For Better Customer Service |
| sharing knowledge |
4.80/5 ★ |
"...Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities...." Testimonial from ooreedoo |
| Engagement Management with Mobile |
4.86/5 ★ |
"...Knowmax s customer experience management (CXM) aims to change the traditional approach of customer engagement to a seamless and effective ...." Customer Experience Management (CXM) |
| engaging and following up |
4.83/5 ★ |
"...Knowmax is an Omni-Channel Customer Engagement & Experience Platform which helps enterprises & brands achieve their CX goals...." Peer review |
| Helpdesk Management with Phone Calls |
4.81/5 ★ |
"...Best enterprise knowledge base management software for interactive customer support, service & tools for contact center support...." Enterprise Knowledge Base Management Software for Customer Service |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.95/5 ★ |
"...It encourages customers to find reliable solutions from integrated knowledge base and find its application until satisfied. ..." Customer Service & Support Automation |
|
| creating knowledge base |
4.95/5 ★ |
| sharing knowledge |
4.95/5 ★ |
| Engagement Management with Mobile |
4.86/5 ★ |
"...Knowmax s customer experience management (CXM) aims to change the traditional approach of customer engagement to a seamless and effective ...." Customer Experience Management (CXM) |
|
| engaging and following up |
4.86/5 ★ |
| Helpdesk Management with Phone Calls |
4.81/5 ★ |
"...Best enterprise knowledge base management software for interactive customer support, service & tools for contact center support...." Enterprise Knowledge Base Management Software for Customer Service |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1024 insights from peers and experts to help you assess how these KnowMax use cases fit your Learning Management System needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly. Testimonial By Carphone Warehouse |
|
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us thro...ughout our Knowledge Management journey. |
|
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & We...bsite, engage with our brand regularly; helping us achieve our digital transformation goals. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Operations Manager Carphone Warehouse |
Exactly what we needed!! Completely understood our problem and provided a service that complemented our business perfectly. Testimonial By Carphone Warehouse |
|
Chief Operating Officer OneCard |
We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that delivered promising results and supported us thro...ughout our Knowledge Management journey. |
|
Senior Manager-Process & Project Management ooreedoo |
Knowmax has expanded information accessibility, and knowledge sharing via digital and assisted channels through their AI capabilities. Their Al knowledge base became the brain of our Chatbot “Saeed”. This helps over 120 Contact Center Agents, as well as our customers on Mobile App, ChatBot & We...bsite, engage with our brand regularly; helping us achieve our digital transformation goals. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TelcoRead More |
|
Case Study OneCardRead More |
|
Case Study Global TelecomRead More |
Frequently Asked Questions(FAQ)
for KnowMax
What is KnowMax used for?
What are the top features of KnowMax?
Who uses KnowMax?
What are KnowMax alternatives?
Where is KnowMax located?
Popular Business Setting
for KnowMax
Top Industries
- Information Technology and Services
- Telecommunications
- Consumer Services
Popular in
- Mid Market
- Enterprise
Peers used KnowMax to Enhance customer relationships and Improve brand engagement
KnowMax Alternatives
Peer and Expert Opinion on Features
for KnowMax
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (16) |
| Dashboard | Read Reviews (16) |
| bot | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (16) |
| Dashboard | Read Reviews (16) |
| bot | Read Reviews (6) |
IT and Other Capabilities
for KnowMax
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (37) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (33) |
| 24/7 Support | Read Reviews (254) |
| Chat Support | Read Reviews (25) |
| Email Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (33) |
| 24/7 Support | Read Reviews (254) |
| Chat Support | Read Reviews (25) |
| Email Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (41) |
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (140) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (41) |
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (140) |
Software Failure Risk Guidance
?for KnowMax
Overall Risk Meter
Top Failure Risks for KnowMax
Vendor Profile Details
Company Name
Knowmax
Company Website
https://knowmax.ai/HQ Location
76-B, Udyog Vihar, Phase 4, Gurgaon, Haryana 122001, IN
Employees
51-100
Social
Financials
PRIVATE
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