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Ameyo Fusion CX: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Ameyo Fusion CX
Brand: Ameyo Fusion CX
Rating: 3.92 (174 reviews)

3.92 5

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Best Helpdesk Ticketing System | Fusion CX - Ameyo

Ameyo Fusion CX Overview

Ameyo-Fusion-CX provides an omnichannel helpdesk ticketing system to manage customer queries efficiently. Customer service and support processes are improved.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Ameyo Fusion CX.

Other use cases:

Workflow Management
Measuring Customer Satisfaction
Sending & Publishing Communications
Rating And Review Management
Collaboration
Lead Engagement
Customer Case Management

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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Ameyo Fusion CX.

Other priorities:

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Ameyo Fusion CX Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Fusion CX works with different mediums / channels such as Omnichannel. Phone Calls. Offline etc.

Ameyo Fusion CX's features include Ticketing, and Dashboard. and Ameyo Fusion CX support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Ameyo Fusion CX analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ameyo Fusion CX is a customer service software that eliminates gaps in the customer engagement market, delivering a fledged seamless customer experience solution for businesses across all dimensions...." Peer review

Ameyo Fusion CX, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ameyo Fusion CX

Top Industries

Financial Services

Popular in

Mid Market

Ameyo Fusion CX is popular in Financial Services, and is widely used by Mid Market,

Comprehensive Insights on Ameyo Fusion CX Use Cases

What Are the key features of Ameyo Fusion CX for Engagement Management?

How can Ameyo Fusion CX enhance your Helpdesk Management process?

How does Ameyo Fusion CX facilitate Contact List Management?

How does Ameyo Fusion CX address your Workflow Management Challenges?

What Are the key features of Ameyo Fusion CX for Measuring Customer Satisfaction?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Ameyo Fusion CX solved their Customer Journey and Experience needs. Cuspera uses 174 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

Financial Services

CASE STUDY Spice Money

Ameyo's Mobile Agent App helped Spice Money move to a remote contact center during the COVID-19 pandemic. Spice Money faced challenges with remote telephony, agent monitoring, and high response times.... Ameyo provided a mobile app, live monitoring dashboard, and remote performance tracking. Spice Money reduced average handling time from 8 to 4 minutes in 10 days. The solution improved agent productivity, enabled smooth remote operations, and gave managers better insights into agent performance.

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.

Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.

Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.