Customer stories

Product Business Settings

Yellow.ai is popular in Transportation/Trucking/Railroad industry and is widely used by .

Integrations

Customer Journey and Experience
Community Management
Contact Center Software
Other

Yellow.ai Product Overview

Yellow.ai addresses the challenges of managing complex enterprise customer service through its autonomous service AI agents. These AI agents are crafted to understand and reason, providing solutions that create value at scale. By automating customer interactions, Yellow.ai helps enterprises handle high volumes of inquiries efficiently while maintaining a human-like interaction quality. This platform is particularly beneficial for businesses looking to enhance their customer service without overburdening human agents, allowing for seamless handling of routine queries and freeing up staff for more complex issues. With a focus on enterprise scale and security, Yellow.ai transforms how businesses approach customer service automation.

How satisfied the customers are with Yellow.ai use-cases

Reviews

"Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like ...web check-in, flight status and more, enabling us to deliver an exceptional experience to our customers." - Nitin Sethi
"With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product" - Soumya Mishra

Yellow.ai Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi
Yellow.ai testimonial

Soumya Mishra

Asian Paints
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra
Yellow.ai testimonial

Tumul Shyam Varma

Employee

Flipkart
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma
CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi
Yellow.ai testimonial

Soumya Mishra

Asian Paints
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra
Yellow.ai testimonial

Tumul Shyam Varma

Employee

Flipkart
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma
 

Zoho Reignites CRM for Acme Brick Company - MarTech Cube

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Startups chase finserv companies seeking GenAI customer support use cases

Yellow.ai, a conversational AI startup, is developing AI models for financial services, focusing on card issue support, loan processing, and customer acquisition. These models aim to improve accuracy... and latency while sounding more human. The company is backed by Lightspeed and Westbridge Capital, and targets the highly regulated financial services sector with its AI solutions.

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A leading American automaker - Automotive - Very Large

Yellow.ai Voice AI agent automated employee support for a leading American automaker. The company faced challenges with complex alphanumeric inputs and noisy call conditions. Yellow.ai enabled 85% au...tomation of employee support in just 60 days. The solution scaled from 20–30 to 150–200 daily calls. Employees now get faster, more consistent support with less manual effort.

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The City of Cape Coral - Government Administration - Large

Yellow.ai VoiceX helps the City of Cape Coral use voice and chat AI agents for citizen service. The city wanted to improve how it serves people. VoiceX gives human-like conversations and handles comp...lex questions. The city uses these AI agents to help citizens faster. This makes service better and saves time for city workers.

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Lion Parcel - Logistics

Lion Parcel faced many shipping questions every day and did not have enough agents to answer them all. They wanted to give good service to their customers. Lion Parcel used Yellow.ai's Generative AI-...powered chatbots on WhatsApp, Facebook, and Instagram. The chatbots answered customer questions in real time and in different languages. This helped customers get quick answers and made work easier for the agents. With this solution, Lion Parcel automated 85% of their customer service.

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Pelago

Pelago wanted to reduce the workload of their travel agents and automate customer support for travel planning and post-booking queries. They used Yellow.ai's generative AI-powered chatbots to help cu...stomers with itinerary planning, bookings, cancellations, and refunds. The solution included omnichannel support, Zendesk integration, and data-driven insights. As a result, Pelago served thousands of users each quarter, onboarded 5,000+ users in six weeks, and automated a high percentage of product inquiries with high bot accuracy.

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lightning

Peers used Yellow.ai for engagement management and customer feedback management

Yellow.ai Competitors

Yellow.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)

Yellow.ai Integrations

Yellow.ai integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.58/5 ★

Read Reviews (4)
Data Import

3.33/5 ★

Read Reviews (3)

Ameyo Fusion CX

3.92 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Ameyo Omni

4.09 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Ameyo

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Yellow.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for Yellow.ai

Yellow.ai News

Product
 

Yellow.ai Launches Nexus, the Industrys First Universal Agentic Interface - MarTech Cube

Yellow.ai has launched Nexus, the industry's first Universal Agentic Interface (UAI), transforming enterprise customer experience automation. Nexus shifts from tool-centric to agent-centric platforms, autonomously executing tasks based on enterprise-defined guardrails. It features three core capabilities: understanding, execution, and authority for action, and operates through specialized personas to manage the automation lifecycle. Nexus is now available for enterprise customers.

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Product
 

Yellow.ai Transforms Enterprise Automation with Nexus - Devdiscourse

Yellow.ai has launched Nexus, a Universal Agentic Interface that revolutionizes enterprise automation by enabling autonomous execution of processes. Nexus shifts from tool-centric platforms to software that supports human strategy, enhancing customer and employee experiences. It is globally available for enterprises seeking efficient automation solutions.

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Product
 

Yellow.ai unveils Nexus, redefining enterprise automation with the worlds first universal agentic interface - Business Review Live

Yellow.ai has launched Nexus, the first Universal Agentic Interface (UAI) for enterprise automation. Nexus shifts from traditional AI copilots to an agent-centric model, autonomously executing tasks while humans define strategies. Key features include Eyes for understanding, Hands for execution, and Autonomy for action. Nexus integrates with over 100 systems, enhancing enterprise automation and customer experience.

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Product
 

Yellow.ai Launches Nexus Universal Agentic Interface - Destination CRM

Yellow.ai has introduced the Nexus Universal Agentic Interface, a new platform designed to enhance customer experience automation. This launch aims to streamline interactions by leveraging AI-driven solutions, offering businesses improved efficiency in managing customer interactions.

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Yellow.ai Profile

Company Name

Yellow.ai

Company Website

https://yellow.ai/

HQ Location

1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Employees

251-500

Social

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Financials

SERIES C