Yellow.ai Overview
Yellow.ai addresses the challenges of managing complex enterprise customer service through its autonomous service AI agents. These AI agents are crafted to understand and reason, providing solutions that create value at scale. By automating customer interactions, Yellow.ai helps enterprises handle high volumes of inquiries efficiently while maintaining a human-like interaction quality. This platform is particularly beneficial for businesses looking to enhance their customer service without overburdening human agents, allowing for seamless handling of routine queries and freeing up staff for more complex issues. With a focus on enterprise scale and security, Yellow.ai transforms how businesses approach customer service automation.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Upselling, as the business use cases that they have been most satisfied with while using Yellow.ai.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yellow.ai.
Yellow.ai Use-Cases and Business Priorities: Customer Satisfaction Data
Yellow.ai's features include Bot, and Conversation Intelligence. and Yellow.ai support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Yellow.ai analytics capabilities include Analytics, and Custom Reports.
Reviews
"Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy... now. I just have to tell SIA the kind of leave and date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all." - Tumul Shyam Varma
Yellow.ai, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Yellowai offers a comprehensive suite for ticketing, live chat, help centers, and voice support. Enterprises benefit from advanced AI solutions.
Popular Business Setting
for Yellow.ai
Top Industries
- Transportation/Trucking/Railroad
Popular in
Yellow.ai is popular in Transportation/Trucking/Railroad, and is widely used by
Comprehensive Insights on Yellow.ai Use Cases
What benefits does Yellow.ai offer for Engagement Management?
What benefits does Yellow.ai offer for Customer Feedback Management?
How does Yellow.ai address your Conversion Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Yellow.ai solved their Bot Platform needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all. |
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Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers. |
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Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tumul Shyam Varma Employee Flipkart |
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all. |
|
Nitin Sethi VP Digital Indigo Airlines |
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers. |
|
Ramesh Nayak Deputy General Manager Reliance Infrastructure Ltd |
Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak |
Case Studies
CASE STUDY Hero Motocorp
CASE STUDY AirAsia
CASE STUDY Coda Payments
CASE STUDY Lion Parcel
CASE STUDY Pelago
CASE STUDY Lion Air Group
Peers used Yellow.ai for engagement management and customer feedback management
Yellow.ai Competitors
Yellow.ai Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (12) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (12) |
Yellow.ai Integrations
Yellow.ai integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Yellow.ai
Overall Risk Meter
Top Failure Risks for Yellow.ai
Yellow.ai News
Yellow.ai Named a Challenger in the 2025 Gartner Magic Quadrant for Conversational ...
Yellow.ai has been recognized as a Challenger in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. This acknowledgment highlights Yellow.ai's strengths in vision and execution within the conversational AI space. The platform supports omnichannel customer experiences and serves diverse industries globally, leveraging generative AI and agentic AI technologies to automate the AI development lifecycle.
Yellow.ai announces availability of Yellow.ai: Enterprise-grade AI Agents for EX & CX in the new AWS Marketplace AI Agents and Tools category - The Globe and Mail
Yellow.ai has launched its enterprise-grade AI agents for employee experience (EX) and customer experience (CX) on the AWS Marketplace. This move allows customers to easily find, purchase, and implement Yellow.ai's solutions through their AWS accounts, enhancing agent-centric workflows.
Yellow.ai announces availability of Yellow.ai: Enterprise-grade AI Agents for EX & CX in the new AWS Marketplace AI Agents and Tools category - PR Newswire
Yellow.ai has launched its Enterprise-grade AI Agents for EX & CX on the AWS Marketplace under the new AI Agents and Tools category. This SaaS offering enables businesses to automate interactions across 35+ channels in 135+ languages, enhancing customer satisfaction and reducing operational costs. The platform supports rapid deployment with no-code/low-code tools and integrates with over 150 enterprise systems.
Yellow.ai announces availability of Yellow.ai: Enterprise-grade AI ...
Yellow.ai has launched its Enterprise-grade AI Agents for EX & CX in the new AI Agents and Tools category on AWS Marketplace. This platform enables organizations to automate interactions across multiple channels in over 135 languages, enhancing customer satisfaction and reducing operational costs. The solution supports seamless integration with AWS services, facilitating rapid deployment and centralized procurement through AWS accounts.
Yellow.ai Profile
Company Name
Yellow.ai
Company Website
https://yellow.ai/HQ Location
1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345
Employees
251-500
Social
Financials
SERIES C
