Yellow.ai Overview

Yellow.ai addresses the challenges of managing complex enterprise customer service through its autonomous service AI agents. These AI agents are crafted to understand and reason, providing solutions that create value at scale. By automating customer interactions, Yellow.ai helps enterprises handle high volumes of inquiries efficiently while maintaining a human-like interaction quality. This platform is particularly beneficial for businesses looking to enhance their customer service without overburdening human agents, allowing for seamless handling of routine queries and freeing up staff for more complex issues. With a focus on enterprise scale and security, Yellow.ai transforms how businesses approach customer service automation.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Upselling, as the business use cases that they have been most satisfied with while using Yellow.ai.

Other use cases:

  • Knowledge Management
  • Conversion Management
  • Social Media Analytics
  • Engaging On Social Media
  • Identify Target Customers
  • Generation Of New Leads
  • Cross Selling
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yellow.ai.

Other priorities:

  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Acquire Customers
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Yellow.ai Use-Cases and Business Priorities: Customer Satisfaction Data

Yellow.ai's features include Bot, and Conversation Intelligence. and Yellow.ai support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Yellow.ai analytics capabilities include Analytics, and Custom Reports.

Reviews

"Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business." - Ramesh Nayak

Yellow.ai, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yellowai offers a comprehensive suite for ticketing, live chat, help centers, and voice support. Enterprises benefit from advanced AI solutions.

Popular Business Setting

for Yellow.ai

Top Industries

  • Transportation/Trucking/Railroad

Popular in

Yellow.ai is popular in Transportation/Trucking/Railroad, and is widely used by

Comprehensive Insights on Yellow.ai Use Cases

How does Yellow.ai address your Engagement Management Challenges?

What solutions does Yellow.ai provide for Customer Feedback Management?

Why is Yellow.ai the best choice for Conversion Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Yellow.ai solved their Bot Platform needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd
Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak
Yellow.ai testimonial

Soumya Mishra

Asian Paints
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi
CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd
Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak
Yellow.ai testimonial

Soumya Mishra

Asian Paints
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi

Case Studies

Utilities

CASE STUDY Lion Parcel

Lion Parcel faced many shipping questions every day and did not have enough agents to answer them all. They wanted to give good service to their customers. Lion Parcel used Yellow.ai's Generative AI-...powered chatbots on WhatsApp, Facebook, and Instagram. The chatbots answered customer questions in real time and in different languages. This helped customers get quick answers and made work easier for the agents. With this solution, Lion Parcel automated 85% of their customer service.

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Manufacturing

CASE STUDY Hero Motocorp

Hero Motocorp wanted to speed up their sales process and give 24/7 support to customers online. They used Yellow.ai's dynamic AI agent on WhatsApp to help with lead nurturing and test drive bookings.... The AI agent helped recover 30% of lost leads and increased lead conversions by 33%. The chatbot engaged over 5 million customers and achieved a 21% lead conversion rate during the festive season. This reduced the workload on call centers and improved customer experience.

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CASE STUDY AirAsia

AirAsia wanted to help its ground staff find information quickly from many documents. They needed a fast and easy way for employees to get answers to questions and FAQs. AirAsia used a GenAI-powered ...chatbot from Yellow.ai. The chatbot uses advanced language models to search many manuals and bulletins. It gives staff the right information in real time, even in places with low internet. This helped staff work better and get answers faster.

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CASE STUDY Coda Payments

Coda Payments wanted to handle many customer questions in different languages with few agents. They used Yellow.ai's Conversational AI to set up chatbots in six markets. The bots helped customers sol...ve problems on their own, in their local language, on the website and Facebook. The chatbot had a fun, game-like design for gamers. Coda also used live dashboards and analytics to track customer support. As a result, they automated 85% of queries and handled millions of messages each quarter.

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CASE STUDY Lion Air Group

Lion Air Group wanted to improve customer support and reduce costs. They needed a solution to handle many customer questions 24/7 with limited staff. Yellow.ai set up a dynamic AI agent for Lion Air ...Group. The AI agent works on WhatsApp and the website, helping almost 2 million customers each month. It automates tasks like flight booking, rescheduling, and luggage claims. The AI agent now handles 90% of customer queries, making support faster and more efficient.

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CASE STUDY Pelago

Pelago wanted to reduce the workload of their travel agents and automate customer support for travel planning and post-booking queries. They used Yellow.ai's generative AI-powered chatbots to help cu...stomers with itinerary planning, bookings, cancellations, and refunds. The solution included omnichannel support, Zendesk integration, and data-driven insights. As a result, Pelago served thousands of users each quarter, onboarded 5,000+ users in six weeks, and automated a high percentage of product inquiries with high bot accuracy.

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lightning

Peers used Yellow.ai for engagement management and customer feedback management

Yellow.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Yellow.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for Yellow.ai

Yellow.ai News

Awards

Yellow.ai Ranked Number 156 Fastest-Growing Company in North America on the 2024 Deloitte Technology Fast 500 - Yahoo Finance

Yellow.ai is ranked as the 156th fastest-growing company in North America in the 2024 Deloitte Technology Fast 500 list.

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Product

Yellow.ai launches LLM-powered voice platform - FutureCIO

Yellow.ai introduces VoiceX, an LLM-powered voice platform to enhance AI agents' efficiency in managing customer queries with natural, context-aware responses.

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Product

Yellow Launches AI Character Generator | Animation World Network

Yellow launches AI Character Generator, a Daz Studio plug-in, to streamline 3D character creation, ensuring ethical use and high-quality results.

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Product

Yellow . ai launches VoiceX to support real - time customer conversations

Yellow.ai introduces VoiceX to facilitate real-time customer interactions and enhance communication efficiency.

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Yellow.ai Profile

Company Name

Yellow.ai

Company Website

https://yellow.ai/

HQ Location

1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Employees

251-500

Social

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Financials

SERIES C