Viber Overview

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.

It is a secure messaging and calling app that makes free international calls send text messages, open a group chat, and connects with people, no matter who they are, or where they are from. With Viber, users are not only limited to voice calls and chat; they can also exchange images, video and audio media using the platform.

Some of its features include send messages, make voice and video calls, start group chats and calls, join communities, share stickers and GIFs, create stickers and GIFs, delete and edit seen messages and set disappearing messages.

Cuspera Reviews

12 buyers and buying teams have used Cuspera to assess how well Viber solved their Community Management needs. Cuspera uses 2374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using Viber.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Consistency
  • Improve Efficiency
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Communication Management , Collaboration , Conference Call Management , as the business use cases that they have been most satisfied while using Viber.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Communication Management with Phone Calls and Video

4.45/5

Read Reviews (151)

"...This app is good for communicating and messaging, especially if you don't want to give out your personal cell phone number. . ...." Peer review by Inisha T., Educator, Education
sending & publishing communications

4.42/5

Read Reviews (135)

tracking & monitoring communications

2.50/5

Read Reviews (1)

Collaboration with Offline, Video, Phone Calls, Events, Trade Shows and Chat

4.08/5

Read Reviews (50)

"...It is used for communication outside of the office, as well as informal video conferencing sessions...." Peer review by Victoria L., Graduate Teaching Assistant, Kansas State University
Conference Call Management with Offline, Phone Calls, Events, Trade Shows and Video

4.14/5

Read Reviews (38)

"...That makes conference call with my remote colleagues so convenient with video!. ...." Peer review by Verified Reviewer, Computer Software
PEER EXPERIENCES
Communication Management with Phone Calls and Video

4.45/5

Read Reviews (151)

"...This app is good for communicating and messaging, especially if you don't want to give out your personal cell phone number. . ...." Peer review by Inisha T., Educator, Education
sending & publishing communications

4.45/5

Read Reviews (135)

tracking & monitoring communications

4.45/5

Read Reviews (1)

Collaboration with Offline, Video, Phone Calls, Events, Trade Shows and Chat

4.08/5

Read Reviews (50)

"...It is used for communication outside of the office, as well as informal video conferencing sessions...." Peer review by Victoria L., Graduate Teaching Assistant, Kansas State University
Conference Call Management with Offline, Phone Calls, Events, Trade Shows and Video

4.14/5

Read Reviews (38)

"...That makes conference call with my remote colleagues so convenient with video!. ...." Peer review by Verified Reviewer, Computer Software

30+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2374 insights from peers and experts to help you assess how these Viber use cases fit your Community Management needs.

Popular Business Setting

for Viber

Top Industries

  • Education
  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Viber to Improve internal communications and Enhance customer relationships

Peer and Expert Opinion on Features

for Viber

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.12/5

Read Reviews (199)
Alerts: popups & Notifications

0.81/5

Read Reviews (76)
Recording

2.98/5

Read Reviews (16)
bot

1.56/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Personalization

4.12/5

Read Reviews (199)
Alerts: popups & Notifications

0.81/5

Read Reviews (76)
Recording

2.98/5

Read Reviews (16)
bot

1.56/5

Read Reviews (8)

IT and Other Capabilities

for Viber

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (155)
Data Export

2.43/5

Read Reviews (227)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (155)
Data Export

2.43/5

Read Reviews (227)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.21/5

Read Reviews (23)
24/7 Support

3.83/5

Read Reviews (226)
Phone Support

3.36/5

Read Reviews (150)
Email Support

2.50/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.21/5

Read Reviews (23)
24/7 Support

3.83/5

Read Reviews (226)
Phone Support

3.36/5

Read Reviews (150)
Email Support

2.50/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

3.97/5

Read Reviews (12)
Custom Reports

3.45/5

Read Reviews (101)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

3.97/5

Read Reviews (12)
Custom Reports

3.45/5

Read Reviews (101)

Software Failure Risk Guidance

?

for Viber

Overall Risk Meter

Low Medium High

Top Failure Risks for Viber

Vendor Profile Details

Company Name

Viber Media

Company Website

https://www.viber.com/en/

Year Founded

2010

HQ Location

Bne Brak, Tel Aviv

Employees

501-1000

Social

Financials

M&A