Viber Overview

This is a summary of the comprehensive capabilities and benefits of Viber based on over 2374 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Viber, JomSocial, Meetup Pro, Zapnito, Khoros Communities, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Viber is right for your needs? Our Cuspera AI engine can evaluate how Viber fits your specific business needs, industry, and context. Get your personalized assessment report today.

Viber supports business activities such as:

  • Communication Management
  • Collaboration
  • Conference Call Management
  • Contact List Management
  • Engagement Management

Viber can help you with many business goals, such as Improve Internal Communications, Enhance Customer Relationships, Acquire Customers, Improve Brand Engagement, Improve Digital And Social Presence, etc. It can help manage these activities if you use Phone Calls Video Offline etc. for these needs. As a solution, Viber's capabilities include Personalization, Alerts: Popups & Notifications, Recording, etc.

Viber was founded in 2010. Education Vertical is its biggest customer base.

Reviews

"...I can create groups and use the tool to communicate instead of sending outdated email. ...." Peer review by Mike Lester R., Systems & Methods Head, Real Estate

Cuspera Reviews

12 buyers and buying teams have used Cuspera to assess how well Viber solved their Community Management needs. Cuspera uses 2374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using Viber.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Consistency
  • Improve Efficiency
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Communication Management , Collaboration , Conference Call Management , as the business use cases that they have been most satisfied while using Viber.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Communication Management with Phone Calls and Video

4.45/5

Read Reviews (151)

"...I can create groups and use the tool to communicate instead of sending outdated email. ...."
sending & publishing communications

4.42/5

Read Reviews (135)

"...The voice calls are also of great quality Viber is secure and the messages you send to colleagues are secured...."
tracking & monitoring communications

2.50/5

Read Reviews (1)

"...Track message deliveries etc...."
Collaboration with Offline, Video, Phone Calls, Events, Trade Shows and Chat

4.08/5

Read Reviews (50)

"...It is used as a communication and collaboration platform by the entire organization as we found this to be an easy to use and fairly comprehensive platform while at the same time can be secured for the organization's users for messaging, voice, audio chatting purposes...."
Conference Call Management with Offline, Phone Calls, Events, Trade Shows and Video

4.14/5

Read Reviews (38)

"...long distance meetings and conference calls are free and saves us a lot of money...."
PEER EXPERIENCES
Communication Management with Phone Calls and Video

4.45/5

Read Reviews (151)

"...I can create groups and use the tool to communicate instead of sending outdated email. ...." Peer review by Mike Lester R., Systems & Methods Head, Real Estate
sending & publishing communications

4.45/5

Read Reviews (135)

tracking & monitoring communications

4.45/5

Read Reviews (1)

Collaboration with Offline, Video, Phone Calls, Events, Trade Shows and Chat

4.08/5

Read Reviews (50)

"...It is used as a communication and collaboration platform by the entire organization as we found this to be an easy to use and fairly comprehensive platform while at the same time can be secured for the organization's users for messaging, voice, audio chatting purposes...." Peer review by Shiv Shivakumar, Acquisitions Leader, Abbott
Conference Call Management with Offline, Phone Calls, Events, Trade Shows and Video

4.14/5

Read Reviews (38)

"...long distance meetings and conference calls are free and saves us a lot of money...." Peer review by Noureen D., Computer & Network Security

30+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2374 insights from peers and experts to help you assess how these Viber use cases fit your Community Management needs.

Frequently Asked Questions(FAQ)

for Viber

What is Viber?

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.

What is Viber used for?

Viber is a Community Management Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Communication Management, Collaboration and Conference Call Management .

What are the top features of Viber?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of Viber.

Who uses Viber?

Viber is used by Education, Information Technology And Services and Computer Software among other industries.

What are Viber alternatives?

JomSocial, Meetup Pro, Zapnito and Khoros Communities are popular alternatives for Viber.

Where is Viber located?

Viber is headquartered at Bne Brak, Tel Aviv.

Popular Business Setting

for Viber

Top Industries

  • Education
  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Viber to Improve internal communications and Enhance customer relationships

Peer and Expert Opinion on Features

for Viber

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.12/5

Read Reviews (199)
Alerts: popups & Notifications

0.81/5

Read Reviews (76)
Recording

2.98/5

Read Reviews (16)
bot

1.56/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Personalization

4.12/5

Read Reviews (199)
Alerts: popups & Notifications

0.81/5

Read Reviews (76)
Recording

2.98/5

Read Reviews (16)
bot

1.56/5

Read Reviews (8)

IT and Other Capabilities

for Viber

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (155)
Data Export

2.43/5

Read Reviews (227)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (155)
Data Export

2.43/5

Read Reviews (227)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.21/5

Read Reviews (23)
24/7 Support

3.83/5

Read Reviews (226)
Phone Support

3.36/5

Read Reviews (150)
Email Support

2.50/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.21/5

Read Reviews (23)
24/7 Support

3.83/5

Read Reviews (226)
Phone Support

3.36/5

Read Reviews (150)
Email Support

2.50/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

3.97/5

Read Reviews (12)
Custom Reports

3.45/5

Read Reviews (101)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

3.97/5

Read Reviews (12)
Custom Reports

3.45/5

Read Reviews (101)

Software Failure Risk Guidance

?

for Viber

Overall Risk Meter

Low Medium High

Top Failure Risks for Viber

Vendor Profile Details

Company Name

Viber Media

Company Website

https://www.viber.com/en/

Year Founded

2010

HQ Location

Bne Brak, Tel Aviv

Employees

501-1000

Social

Financials

M&A