Viber Overview

Viber transforms communication for businesses, enabling secure and reliable interactions across the globe. This platform supports free calls and messaging, ensuring connectivity without geographical barriers. Businesses gain from Viber's emphasis on security, safeguarding sensitive conversations. A unique feature is its "New Social" aspect, which facilitates community building beyond traditional messaging. This capability allows enterprises to maintain continuous engagement, fostering stronger relationships with clients and teams.

Use Cases

Customers recommend Communication Management, Collaboration, Conference Call Management, as the business use cases that they have been most satisfied with while using Viber.

Other use cases:

  • Contact List Management
  • Engagement Management
  • Content Sharing
  • Document Sharing
  • Advertisement
  • Helpdesk Management
  • Groups Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Viber.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Consistency
  • Improve Efficiency
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve ROI
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Viber Use-Cases and Business Priorities: Customer Satisfaction Data

Viber works with different mediums / channels such as Phone Calls. Video. Offline etc.

Viber's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and Viber support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Viber analytics capabilities include Analytics, and Custom Reports.

Reviews

"...you will be able to send text messages and speak on visual communication with friends and colleagues...." Peer review by User

Viber, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Popular Business Setting

for Viber

Top Industries

  • Education
  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Viber is popular in Education, Information Technology And Services, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Viber Use Cases

Why is Viber the best choice for Communication Management?

How does Viber address your Collaboration Challenges?

How efficiently Does Viber manage your Conference Call Management?

Why is Viber the best choice for Contact List Management?

Why is Viber the best choice for Engagement Management?

30+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Viber solved their Community Management needs. Cuspera uses 2374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

Food & Beverages

CASE STUDY Coca-Cola

Achieved A 40% Increase In Brand Awareness And A 10% Rise In Market Share Through Viber'S Sticker Campaigns.

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Case Study Coca-Cola

Achieved A 35% Higher Click-Through Rate On Their Viber Campaigns Compared To Other Platforms.

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Non-Profit Organization Management

CASE STUDY Naled

Increased Customer Engagement By 80% And Reduced Operational Costs By 50%

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Food & Beverages

CASE STUDY Coca-Cola

Achieved A 35% Higher Click-Through Rate On Their Viber Campaigns Compared To Other Platforms.

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Case Study Naled

Increased Customer Engagement By 80% And Reduced Operational Costs By 50%

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Case Study Coca-Cola

Achieved A 40% Increase In Brand Awareness And A 10% Rise In Market Share Through Viber'S Sticker Campaigns.

Read more →

Video

How to Active On Off on Viber

Video Thumbnail

Frequently Asked Questions(FAQ)

for Viber

What is Viber?

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.

It is a secure messaging and calling app that makes free international calls send text messages, open a group chat, and connects with people, no matter who they are, or where they are from. With Viber, users are not only limited to voice calls and chat; they can also exchange images, video and audio media using the platform.

Some of its features include send messages, make voice and video calls, start group chats and calls, join communities, share stickers and GIFs, create stickers and GIFs, delete and edit seen messages and set disappearing messages.

What is Viber used for?

Viber is a Community Management Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Communication Management, Collaboration and Conference Call Management .

What are the top features of Viber?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of Viber.

Who uses Viber?

Viber is used by Education, Information Technology And Services and Computer Software among other industries.

What are Viber alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Viber.

Where is Viber located?

Viber is headquartered at Bne Brak, Tel Aviv.
lightning

Peers used Viber for communication management and collaboration

Viber Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

3.97/5 ★

Read Reviews (12)
Custom Reports

3.45/5 ★

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

3.97/5 ★

Read Reviews (12)
Custom Reports

3.45/5 ★

Read Reviews (101)

Software Failure Risk Guidance

?

for Viber

Overall Risk Meter

Low Medium High

Top Failure Risks for Viber

Rakuten Viber. News

Product

Viber's AI leap

Viber has launched new AI-powered features, including the AI Chat & Create chatbot and AI Chat Summary, designed to enhance user experience within its messaging platform. These tools leverage artificial intelligence to summarize conversations and assist users with content creation, marking a significant step in Viber's strategy to integrate advanced AI into its global communications ecosystem. The rollout aims to boost engagement and streamline messaging for both individual and business users.[1](https://www.viber.com/en/blog/2024-04-11/68753/?utm_source=openai) [2](https://www.adobomagazine.com/digital-news/rakuten-viber-launches-all-new-chatbot-ai-chat-create/?utm_source=openai) [3](https://whatshappeningmanila.com/technology/rakuten-viber-debuts-giant-leap-forward-in-global-strategy-with-its-toolkit-for-all-businesses/?utm_source=openai)

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Product

Calls from foreign numbers on Viber, the Information and Privacy Agency reacts - gives some recommendations - Telegrafi

The Information and Privacy Agency gives advice on receiving calls from foreign numbers on Viber.

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Partnership

Klink.cloud Partners with Rakuten Viber To Enhance Business Communication in APAC - Tech in Asia

Klink.cloud is partnering with Rakuten Viber to improve business communication in the Asia-Pacific region.

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Rakuten Viber. Profile

Company Name

Rakuten Viber.

Company Website

https://www.viber.com/en/

Year Founded

2010

HQ Location

Bne Brak, Tel Aviv

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A