Overview: Viber and Forj as Community Management Category solutions.

Viber and Forj both excel in community management but cater to different user needs. Viber is geared towards communication and supports large enterprises across various sectors, offering robust features and diverse support options. Forj prioritizes engagement and community building, appealing to IT, non-profits, and small organizations with a focus on integration and customer interaction. Businesses should choose based on their specific size, industry, and operational priorities.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Forj: Forj provides professional networks a modern membership platform with engaging features. Growth is driven by robust community tools.

Viber and Forj: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Viber excels in communication management, focusing on sending and publishing communications. It supports collaboration and conference call management, fitting well with users needing streamlined contact and engagement handling. read more →

Forj emphasizes engagement management and community building. It supports engaging and following-up communications, making it a great fit for users prioritizing consistent interaction. read more →

Business Goals

Viber helps improve internal communications and enhances customer relationships. It aligns with goals of improving brand engagement and increasing digital presence. read more →

Forj focuses on increasing sales and establishing thought leadership. It targets objectives like enhancing customer relationships and scaling best practices. read more →

Core Features

Viber offers features like security & privacy, integration, and custom reports. Its ease of migration and data export features are standout options for users needing robust data handling. read more →

Forj provides security, custom reports, and analytics, with a strong focus on integration and ease of migration. It's designed for users leveraging data for impact. read more →

Vendor Support

Viber provides chat, 24/7, phone, and email support, catering to various customer preferences and complex operational needs. read more →

Forj offers 24/7 and email support with limited phone support, suiting customers who operate mainly through digital channels. read more →

Segments and Industries

Viber is popular among large enterprises and used across diverse industries including IT and education, showing its flexibility and broad appeal. read more →

Forj serves large enterprises and specializes in industries like IT and non-profit, appealing to sectors focused on engagement. read more →

Operational Alignment

Viber integrates well with workflows requiring robust communication tools and fits large-scale operations across various environments. read more →

Forj is suitable for operations emphasizing engagement and integration, particularly in small and focused sectors. read more →