Gupshup Overview

Gupshup offers AI-powered chatbots that streamline customer acquisition, marketing, commerce, and support. These chatbots enhance customer interactions by automating routine tasks, which helps businesses maximize customer lifetime value and decrease service costs. Gupshup’s platform is particularly effective for businesses seeking to engage customers through conversational AI, providing tools that facilitate seamless communication. By integrating these chatbots, businesses can efficiently manage customer inquiries and transactions, leading to improved customer satisfaction and operational efficiency.

Use Cases

Customers recommend Communication Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Gupshup.

Other use cases:

  • International Marketing
  • Conversion Management
  • Collaboration
  • Training & Onboarding
  • Content Curation
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Business Priorities

Build Brand Awareness and Acquire Customers are the most popular business priorities that customers and associates have achieved using Gupshup.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve ROI
See all business priorities See less business priorities

Gupshup Use-Cases and Business Priorities: Customer Satisfaction Data

Gupshup works with different mediums / channels such as Chat. Whatsapp. Website etc.

Gupshup's features include Bot, and Templates. and Gupshup support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Gupshup analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We automate delivery to our customers depending on the marketing campaign and customer preference...." Peer review by Tanya M, Assistant Marketing Manager, Internet

Gupshup, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Gupshup offers conversational tools to enhance customer engagement. AI-powered chatbots automate acquisition, marketing, commerce, and support, maximizing customer lifetime value and reducing service costs.

Popular Business Setting

for Gupshup

Top Industries

  • Internet
  • Marketing and Advertising

Popular in

  • Enterprise
  • Small Business

Gupshup is popular in Internet, and Marketing And Advertising, and is widely used by Enterprise, and Small Business,

Gupshup Customer wins, Customer success stories, Case studies

How does Gupshup facilitate Communication Management?

How efficiently Does Gupshup manage your Engagement Management?

332 buyers and buying teams have used Cuspera to assess how well Gupshup solved their Bot Platform needs. Cuspera uses 233 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Sharaf DG - Retail - retail

Sharaf DG, a leading electronics retailer in the Middle East, faced declining engagement on traditional channels. They partnered with Gupshup to use WhatsApp for better customer engagement. The solut...ion included Click to WhatsApp ads and personalized campaigns. This approach reduced cost per lead by 34% and improved lead qualification by 43%. The innovative ad experience increased return on ad spending by over 4X.

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Nivea - Retail - retail

Nivea wanted to attract new customers with personalized skincare consultations. They used WhatsApp as a key channel in Mexico. Nivea partnered with Gupshup to create the Skincare Routine Advisor. Thi...s tool helped customers find the right skincare routine. It also allowed them to add products to their cart and purchase directly from WhatsApp. The campaign resulted in an 8.4-point lift in brand recall and 34,000+ qualified potential customers.

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6thStreet - Retail - retail

6thStreet faced declining engagement on traditional channels like email and app push. They partnered with Gupshup to use WhatsApp for segmented marketing and interactive campaigns. This approach led ...to a 5-8X increase in ROAS and a 5X increase in abandoned cart conversions. WhatsApp became the primary engagement channel, boosting customer loyalty with an 8% increase in the 'Champions' segment.

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CARS24 - Automotive - Automotive

Gupshup Conversation Cloud and Gen AI bot helped CARS24 cut agent costs by 60%. The AI-powered WhatsApp chatbot automated car discovery and test drive bookings. It handled 80% of customer inquiries, ...a 50% improvement over the previous vendor. CARS24 achieved an industry-leading 8% conversion rate. Human agents now focus on complex needs, boosting efficiency in automotive customer engagement.

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NoBroker.com - Real Estate - real estate

NoBroker.com used Gupshup’s Conversation Cloud and Click-to-WhatsApp ads to boost property re-listings and user engagement. They launched targeted ads on social media, driving users to WhatsApp for p...ersonalized conversations. An AI-powered property recommender sent relevant listings to users. This approach led to a 4x increase in clickthrough rate, a 50% drop in cost per listing, and a 30% rise in customer reach on WhatsApp.

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Housing.com - Real Estate - real estate

Gupshup's WhatsApp Business Platform helped Housing.com boost conversions by 1.8X and simplify property listings. The real estate platform faced low engagement with traditional channels like email an...d SMS. By using Gupshup, Housing.com sent personalized property recommendations and enabled direct buyer-seller connections on WhatsApp. Monthly WhatsApp conversations hit 2.5 million with a 54% open rate. Feedback collection rates reached 60%, and overall user experience improved for both buyers and sellers.

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We are Gupshup - The Conversation Cloud

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Peers used Gupshup for communication management and engagement management

Gupshup Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (17)
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.69/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (17)
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.69/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Gupshup

Overall Risk Meter

Low Medium High

Top Failure Risks for Gupshup

Gupshup Inc News

Product

Gupshup Launches Superagent for Customer Conversations at Scale

Gupshup has launched Superagent, an autonomous AI agent designed to manage customer conversations across multiple messaging and voice channels. Superagent leverages Gupshup's extensive cPaaS experience to automate infrastructure, campaign management, and transaction processing, aiming to enhance enterprise communication and commerce. Additionally, Superclaw, a self-hosted variant, is introduced for SMEs and privacy-focused organizations.

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Product

Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale

Gupshup.ai has launched Superagent, an autonomous AI agent designed to enhance customer conversations at scale. This new product aims to streamline interactions in sales, marketing, and customer support, leveraging AI to improve efficiency and engagement.

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Product

India's Gupshup launches AI agent for customer chats

Gupshup has launched Superagent, an AI tool for managing customer conversations across platforms like WhatsApp and SMS, and Superclaw, a self-hosted version for enterprises in regulated sectors. These products mark Gupshup's shift from messaging to AI-driven solutions, competing with companies like Twilio and Google.

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Financial

Gupshup India's profit falls 52% amid flat scale in FY25

Gupshup India reported a 52% decline in profits for FY25, with revenue from operations dropping 5.3% to Rs 1,943 crore. Despite stable expenses, the company's net profits fell to Rs 26 crore. Gupshup's focus on financial discipline and efficiency is expected to support future growth.

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Gupshup Inc Profile

Company Name

Gupshup Inc

Company Website

https://www.gupshup.ai/

HQ Location

415 Jackson Street, Suite B, San Francisco, CA 94111

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES F