Gupshup Overview
Gupshup offers AI-powered chatbots that streamline customer acquisition, marketing, commerce, and support. These chatbots enhance customer interactions by automating routine tasks, which helps businesses maximize customer lifetime value and decrease service costs. Gupshup’s platform is particularly effective for businesses seeking to engage customers through conversational AI, providing tools that facilitate seamless communication. By integrating these chatbots, businesses can efficiently manage customer inquiries and transactions, leading to improved customer satisfaction and operational efficiency.
Use Cases
Customers recommend Communication Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Gupshup.
Business Priorities
Build Brand Awareness and Acquire Customers are the most popular business priorities that customers and associates have achieved using Gupshup.
Gupshup Use-Cases and Business Priorities: Customer Satisfaction Data
Gupshup works with different mediums / channels such as Chat. Whatsapp. Website etc.
Gupshup's features include Bot, and Templates. and Gupshup support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Gupshup analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We automate delivery to our customers depending on the marketing campaign and customer preference...." Peer review by Tanya M, Assistant Marketing Manager, Internet
Peer review evidence (same sources as the product rating summary)
"...In a survey done by Kantar Research recently, more than 70% of Indians said that they prefer to message businesses rather than sending an email, calling or visiting their website...." Gupshup: Click to WhatsApp Ads Explained
"...Gupshup enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API...." What Is Chatbot ?
"...We automate delivery to our customers depending on the marketing campaign and customer preference...." Peer review by Tanya M, Assistant Marketing Manager, Internet
Gupshup, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Gupshup offers conversational tools to enhance customer engagement. AI-powered chatbots automate acquisition, marketing, commerce, and support, maximizing customer lifetime value and reducing service costs.
Popular Business Setting
for Gupshup
Top Industries
- Internet
- Marketing and Advertising
Popular in
- Enterprise
- Small Business
Gupshup is popular in Internet, and Marketing And Advertising, and is widely used by Enterprise, and Small Business,
Gupshup Customer wins, Customer success stories, Case studies
What solutions does Gupshup provide for Communication Management?
What benefits does Gupshup offer for Engagement Management?
332 buyers and buying teams have used Cuspera to assess how well Gupshup solved their Bot Platform needs. Cuspera uses 233 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Treebo Hospitality Ventures - Hospitality - Medium
How Gupshup Is Making Enterprise AI Orchestration the New CX Control Plane
Treebo Hospitality Ventures - Hospitality - Medium
Inside Gupshup's Next AI Bet to Power Enterprise Communications
Treebo Hotels - Hospitality - Medium
Gupshup deploys Meta Business Agent on WhatsApp for Treebo
We are Gupshup - The Conversation Cloud
Peers used Gupshup for communication management and engagement management
Gupshup Competitors
Gupshup Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (2) |
Gupshup Integrations
Gupshup integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gupshup
Software Failure Risk Guidance
?for Gupshup
Overall Risk Meter
Top Failure Risks for Gupshup
Gupshup Inc News
Gupshup Launches Self-Serve Platform For AI Voice Agents
Gupshup launched a self-serve Voice AI Platform to automate customer support, sales, and operational calls. The platform integrates voice and messaging interactions, supporting PSTN and WhatsApp channels. It allows businesses to configure voice agents through a no-code interface and select their own speech-to-text and language model providers. The platform aims to enhance customer engagement and operational efficiency across various workflows.
Industry Award Highlights Gupshup's RCS and AI Messaging Capabilities - TipRanks.com
Gupshup has received the RCS Brand Builder Award at the RCS World Tour 2026. This recognition highlights Gupshup's capabilities in RCS and AI messaging, emphasizing its role in enhancing business messaging within Google's ecosystem. The award reflects confidence in Gupshup's platform and may bolster its position in conversational customer experience and enterprise messaging.
Gupshup Launches Self-Serve Voice AI Platform, Extending Conversational Engagement into Phone Calls
Gupshup has launched its Voice AI Platform, enabling businesses to build and deploy AI-powered voice agents for customer calls. This platform extends Gupshup's existing messaging capabilities into voice, supporting multiple channels like PSTN and WhatsApp. It offers a no-code interface, model flexibility, and comprehensive analytics, enhancing customer engagement across sales, support, and operations.
Gupshup launches self-serve voice AI to ease agent workload
Gupshup has launched a self-serve voice AI platform to assist businesses in managing routine customer tasks like support calls and payment reminders. This platform allows companies to streamline messaging and voice interactions across channels such as WhatsApp, SMS, and RCS, enhancing customer service efficiency.
Gupshup Inc Profile
Company Name
Gupshup Inc
Company Website
https://www.gupshup.ai/HQ Location
415 Jackson Street, Suite B, San Francisco, CA 94111
Employees
251-500
Social
Financials
SERIES F
