Gupshup Overview

This is a summary of the comprehensive capabilities and benefits of Gupshup based on over 233 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Gupshup, belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Gupshup is right for your needs? Our Cuspera AI engine can evaluate how Gupshup fits your specific business needs, industry, and context. Get your personalized assessment report today.

Gupshup supports business activities such as:

  • Communication Management
  • Engagement Management
  • Campaign Management
  • International Marketing
  • Conversion Management

Gupshup can help you with many business goals, such as Build Brand Awareness, Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, and Improve ROI. It can help manage these activities if you use Chat Whatsapp Website etc. for these needs. As a solution, Gupshup's capabilities include Bot, and Templates.

Gupshup Internet Vertical is its biggest customer base.

Reviews

"...Without getting too technical, this means users who own, operate, or manage bots published using Gupshup s tool will be able to be found by end-users no matter what platform or framework they use now or in the future, something previously unavailable for bot owners. ..." Smart Messaging and the Rise of Fintech in India: A Conversation with Gupshup s Beerud Sheth

Cuspera Reviews

332 buyers and buying teams have used Cuspera to assess how well Gupshup solved their Bot Platform needs. Cuspera uses 233 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Build Brand Awareness and Acquire Customers are the most popular business priorities peers achieved using Gupshup.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Communication Management , Engagement Management , Campaign Management , as the business use cases that they have been most satisfied while using Gupshup.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Communication Management with Chat, Whatsapp and Website

4.40/5 ★

Read Reviews (18)

"...Without getting too technical, this means users who own, operate, or manage bots published using Gupshup s tool will be able to be found by end-users no matter what platform or framework they use now or in the future, something previously unavailable for bot owners. ..." Smart Messaging and the Rise of Fintech in India: A Conversation with Gupshup s Beerud Sheth
sending & publishing communications

4.34/5 ★

Read Reviews (15)

"..."More and more enterprises are sending messages because they find it's so convenient," Sheth told Business Insider...."
Engagement Management with Chat, Whatsapp and E-Mail

4.52/5 ★

Read Reviews (8)

"...About the Author: Beerud Sheth is the cofounder and CEO of Gupshup, the world s leading smart messaging platform that enables enterprises to communicate and engage with their customers by building conversational experiences and chatbots...." The Evolution of Messaging: How IP Messaging is Upending SMS
engaging and following up

4.33/5 ★

Read Reviews (5)

"...About the Author: Beerud Sheth is the cofounder and CEO of Gupshup, the world s leading smart messaging platform that enables enterprises to communicate and engage with their customers by building conversational experiences and chatbots...."
Campaign Management

3.42/5 ★

Read Reviews (1)

"...We automate delivery to our customers depending on the marketing campaign and customer preference...."
PEER EXPERIENCES
Communication Management with Chat, Whatsapp and Website

4.40/5 ★

Read Reviews (18)

"...Without getting too technical, this means users who own, operate, or manage bots published using Gupshup s tool will be able to be found by end-users no matter what platform or framework they use now or in the future, something previously unavailable for bot owners. ..." Smart Messaging and the Rise of Fintech in India: A Conversation with Gupshup s Beerud Sheth
sending & publishing communications

4.40/5 ★

Read Reviews (15)

Engagement Management with Chat, Whatsapp and E-Mail

4.52/5 ★

Read Reviews (8)

"...About the Author: Beerud Sheth is the cofounder and CEO of Gupshup, the world s leading smart messaging platform that enables enterprises to communicate and engage with their customers by building conversational experiences and chatbots...." The Evolution of Messaging: How IP Messaging is Upending SMS
engaging and following up

4.52/5 ★

Read Reviews (5)

Campaign Management

3.42/5 ★

Read Reviews (1)

"...We automate delivery to our customers depending on the marketing campaign and customer preference...." Peer review by Tanya M, Assistant Marketing Manager, Internet

5+ more Business Use Cases

Our AI advisor, Wyz, harnessed 233 insights from peers and experts to help you assess how these Gupshup use cases fit your Bot Platform needs.

Based on peer insights

Cuspera recommends Gupshup for

Use Cases Communication Management , Engagement Management , Campaign Management
Medium Chat, Whatsapp, Website
Features Bot, Templates
Business Priorities Build Brand Awareness, Acquire Customers, Enhance Customer Relationships
Industries Internet, Marketing And Advertising

Popular Business Setting

for Gupshup

Top Industries

  • Internet
  • Marketing and Advertising

Popular in

  • Enterprise
  • Small Business

Peers used Gupshup to Build brand awareness and Acquire customers

Peer and Expert Opinion on Features

for Gupshup

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.43/5 ★

Read Reviews (70)
Templates

3.79/5 ★

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
bot

4.43/5 ★

Read Reviews (70)
Templates

3.79/5 ★

Read Reviews (6)

IT and Other Capabilities

for Gupshup

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.42/5 ★

Read Reviews (1)
Data Export

3.18/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.42/5 ★

Read Reviews (1)
Data Export

3.18/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.83/5 ★

Read Reviews (25)
Chat Support

3.74/5 ★

Read Reviews (2)
Email Support

3.19/5 ★

Read Reviews (2)
Phone Support

2.95/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.83/5 ★

Read Reviews (25)
Chat Support

3.74/5 ★

Read Reviews (2)
Email Support

3.19/5 ★

Read Reviews (2)
Phone Support

2.95/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (17)
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.69/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (17)
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.69/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for Gupshup

Overall Risk Meter

Low Medium High

Top Failure Risks for Gupshup

Vendor Profile Details

Company Name

Gupshup

Company Website

https://www.gupshup.io/

HQ Location

415 Jackson Street, Suite B, San Francisco, CA 94111

Employees

251-500

Social

Financials

SERIES F